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Sure Hotel by Best Western Lockerbie, Lockerbie

Old Annan Road, DG11 2RB, Lockerbie, Great Britain - See on a map
Sure Hotel by Best Western Lockerbie - sure hotel lockerbie grounds and hotel The Sure Hotel by Best Western Lockerbie is ideally located in the center of Lockerbie. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With warm Scottish hospitality in plentiful supply at the Sure Hotel by Best Western Lockerbie, you can be sure of a friendly, welcome and great food here. This attractive country house is set on three acres of its own grounds on the outskirts of Lockerbie, complete with landscaped gardens and a children’s play area. Situated just of the A74-M, it makes an ideal base for exploring Dumfries and Galloway or as a stopover on your way up to the Highlands or dazzling cities of Glasgow and Edinburgh. Our 2 tastefully decorated bedrooms include single, twin and double options, as well as two family rooms and a four-poster bed. There is ample parking and complimentary Wi-Fi throughout the hotel, as well as a private gym, sauna and snooker table. If you love the great outdoors, we can arrange various sporting activities for you, and you can store all your sports equipment securely, including bikes and canoes.

Sure Hotel

Lockerbie

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 44 guest reviews
NOTE ISSUED
Excellent
28
Very Good
4
Average
5
Poor
0
Terrible
7
REFER TO NOTICE
Business Business
4
Couples Couples
10
Family Family
14
Friends getaway Friends getaway
4
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overnight stay"

5
philipstewart1, St Helens, United Kingdom 13/09/2020

Excellent service from all the staff, great food, lovely warm bedrooms, booked for a overnight night stay with elderly mother and wife , nothing was too much trouble for the staff, first class evening meal with a great choice on the evening menu, same applies to the breakfast, only minor drawback that there is no lift which was a minor inconvenience for mother, overall a great place to stay

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we are hoping to have ground floor bedrooms from 2021, many thanks

"Great stay"

5
User 11/09/2020

Dear Glen Andrea and I wanted to drop you a line to say a huge thank you for the way you and your team looked after us during our stay last week and leading up to our wedding, Tuesday 1st Sept. The team were amazing, couldn't do enough for us and the bottle of bubbly when we returned having married was a great touch. Having arranged our wedding via the Gretna Wedding Bureau and opting to stay at your other hotel Dryfesdale as part of our package, this did not happen but we were not disappointed by the Sure which means we may have to return next year to the Dryfesdale to celebrate our anniversary. Thank you, Pat and Andrea

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
It was a real pleasure hosting your special day, we look forward to welcoming you for your anniversary

"Glen and His Team made our special day even more special"

5
460juliannem, United Kingdom 01/09/2020

If you are thinking of a short get-a-way or even planning to get married in Gretna as we did, you cannot go wrong with booking this Hotel. Glen (owner) and his team could not do enough for us to make our wedding stay special. We felt that they did everything they could to make our COVID wedding a memorable experience. The food in the restaurant is best in class with a menu that we worked our way through with the help of our guests, every dish was delightful. The Hotel has just through a major refurbishment to a very high standard, but respectful to the building, especially the old part of the house. Thank Glen and Team for providing us with very happy memories of our stay with you.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, it was a real pleasure hosting your special day

"Fantastic"

5
User 31/08/2020

The staff could not have been any more helpful,friendly and attentive especially considering the public restaurant was full and there was also a wedding party in a private function. The young waiting staff are a credit to the business. Very well managed set up. Covid measurements in place are of the highest standard but not intrusive and certainly doesn't effect the dining experience. Quality of food is fantastic, great portion sizes, very prompt service. We were also offered to take home some side dishes that we couldn't quite manage to eat, one of the very few places I've been where they will still offer a ‘doggy bag'. Beautiful decor and lovely grounds to sit outside after your meal with a drink also a wee playground for the kids. 100% recommended and will definitely be our new go to place for eating out.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your fantastic review, we look forward to welcoming you again very soon

"Fantastic restaurant"

5
Mrandyd, Hinckley 21/08/2020

Visited earlier in August 2020 on a blazing hot Scottish afternoon. Pleasant drinks outdoors and well tended to by bar staff. Highlight of stay was evening meal. Superb food. Absolutely outstanding food cooked perfectly. I will echo other reviewers thoughts. Covid is taken very seriously, and I am pleased to see that. Downsides? Family room for 4 was a little cramped, but was really good value, so would say it was value for money. No breakfast, but breakfast boxes in room consisting of pastries, fruit, yoghurts. Shame I couldn't eat the chefs food again for breakfast. In summary, staff wonderful and attentive. Good value for money. But that restaurant is superb.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, all the team wish to pass on their personal thanks, we hope to welcome you again soon.

"Another great meal and hospitality - COVID Compliant "

5
Inbetweeners, Lockerbie, United Kingdom 20/08/2020

We ate here on Friday 14th with two friend's and the restaurant was busy. Pleasing to see that the owner and staff take on the Covid compliance seriously - Great job guys antibacterial hand sanitiser on every table and all staff wearing masks. The food was fantastic especially the rump of lamb and the steak pie and our friends loved the environment and quality of the food including how seriously the establishment took Covid compliance compared to down South. We were out walking on Saturday15th enjoying the sunshine and decided to pop back in for a drink and snack. The place was near full inside and nearly every table outside was also taken up with families all enjoying them selves and I must say the kids were well behaved and a credit to their parents THIS PLACE IS CHILD FRIENDLY and so is the owner and his team. The service was spot on and the waiting on staff attentive with table service considering the weather and additional levels of service that the staff undertake. We aren't quite used to yet “The new normal” It was that enjoyable we decided to eat again on Wednesday 19th for a special occasion and it didn't disappoint every table nearly full and everyone enjoying themselves and the team made it a night to remember. The seafood Chowder was really tasty and filling and as a special on the starters this should be something that appears on the menu more frequently. Thanks to Glen and his team for making the visits as normal and enjoyable during these difficult and challenging times where the normal is now slower paced due to the additional levels of compliance. Remember... It's been a long time locked up with no luxuries or socialising. This needs to be maintained by everyone to ensure the restaurant is open for our enjoyment.....We don't want to go back into lockdown again like down south of the border or other countries. Thank you again and all stay safe.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we look forward to welcoming our guests back time and time again

"A great place to stay"

5
User 17/08/2020

Very friendly hotel staff who made you feel very safe in these uncertain times. The rooms were excellent and all the catering staff were friendly and helpful. The facilities were excellent with a lovely veranda to sit out on. A lovely gluten free breakfast was delivered to the room at the time ordered which was a bonus. Would recommend this hotel.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we hope to welcome you again in the future

"Slow"

1
User 15/08/2020

Food was reasonable. Service was disjointed and very slow. Empty plates sat on table for half an hour and had to keep asking for a drinks menu and chasing up drinks. Wasn't busy either. Staff were very friendly.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, we are unsure when you came as Saturday 15th august 2020 we were at full capacity nearly all day, as the outside areas were being utilised with the lovely weather on that day.

"Not family friendly"

1
Sazzels21, Lockerbie, United Kingdom 04/08/2020

Only family friendly if your children sit in silence. I can't quite believe how badly our meal went. Our baby was being vocal, giggling and squeaking, not running riot or having a tantrum but being a baby, and were approached by the owner and told to keep our 11month old baby quiet. Did he do that that after we finished our mains, no he did not, we had ordered are deserts and had one mouthful, you got the money for deserts we couldn't eat. So the only way to keep him quiet is to leave. I left feeling like the world's worst mother. As a tired mum and hard working nurse I can tell you I will not spend a single penny of my hard earned money it that hotel or any others you own! I'm so upset.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
The facts are simple , two other tables asked if anything could be done regarding your child making noise (being vocal in your words)after 30 minutes I was again approached by other guests, if I was going to do anything about it, as it was impacting on their enjoyment during the evening,I politely asked if anything could be done by yourselves, your reaction spoke a thousand words as does this review that you have chosen to write along with other social media avenues. Family friendly does not mean impacting other guests from enjoying themselves. But we wish you and your family all the best regardless.

"Back in Business"

5
Biggles33Gloucester, Gloucester, United Kingdom 27/07/2020

Stopped for one night on a flying visit to Scotland to take a relative home. We had a very pleasant stay and felt really safe and secure. Staff were excellent and explained all the new procedures that have been put in position to combat the Coivid-19. Breakfast is grab and go that you eat in your room - is deliverer and placed outside your room at your nominated time. It wan't our cup of tea but something is better than nothing. This last point should not overshadow the excellent service that we received and the pleasant and enjoyable stay we experienced. Thank you and hope to see you again on our next visit.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely response, the grab and go has received great feedback , but a good old full Scottish breakfast will be available soon. Thank you and we hope to see you again very soon

"Great place to stay"

5
User 08/07/2020

The hotel was perfect. The hotel and rooms were modern with traditional taste. Very clean and staff were brilliant. Great location. The location was ideal for us. Everything went to plan and no problems whatsoever. Will definitely stay here again. Thankyou.

Glen Wright, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we hope to welcome you again very soon.

"Family Meal Out"

5
203stephenf, Dumfries, United Kingdom 13/03/2020

Went out last night to the Sure Hotel for an impromptu family meal. Was pleased to find a pair of very friendly waitresses greeted us and managed to find a table for us. Never been before, but heard great reports, so we thought we'd try. Really nice lounge/ bar area with modern, warm, cozy appeal. Food was good and arrived promptly, but maybe could do with a wider selection on the menu. All-in-all a very pleasant a satisfying experience, 4 of us fed and watered with 2 courses- Job Done- Thank-you.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we are thrilled you enjoyed yourselves, we are certainly getting busier as the word spreads, we look forward to welcoming you again in the near future. Thanks again

"We will be back!"

5
User 08/01/2020

We booked the hotel for ourselves and our guests for our recent nearby wedding, we also had our wedding breakfast at the hotel. Glen & his staff, with particular mention to Laura, went above and beyond in making our stay better than we could have imagined. They were attentive to our every need, and went over and above our expectations. The staff truly care that you have an enjoyable stay. The rooms are lovely, the restaurant and lounge have a wonderful atmosphere, the food was delicious (both the food ordered off of the menu and our wedding meal were wonderful) and prices are reasonable. We will definitely be back for a visit next time we are in the area.

queensloc, Owner at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we look forward to welcoming you agin in the future.

"Business stopover"

4
912michaelh, Cleckheaton, United Kingdom 13/12/2019

Great hotel in a great location if your traveling between Scotland & England. Recently re-furbished to a very high standard and customer service is second to none. Food was exceptional and breakfast probably one of the best i've had this year

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, the hotel goes from strength to strength since the refurbishment and the new team work extremely hard to give great customer service., thank you again and see you very soon

"What a tranformation"

5
User 12/11/2019

First off Wow! Not been in since the refurbishment so dropped in for Dinner on Saturday night greeted by the owner himself and although the bar was full of customers dining, he took the time to show us the full extent of the transformation! He showed us the new rooms and fu ction rooms... Absolutely stunning! We were then shown to our table by a lovely young waitress. We ate in the bar as it was a bit less formal, we had the sirloin steaks, cooked to perfection, hats off to the chef! After dinner we decided to stay for a drink and sat ourselves down infront of the log fire.. Bliss. Highly recommend and will definitely be back!!!

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, the feedback is amazing , since reopening the hotel gets busier each week

"Great hotel and fab breakfast!"

5
Caroline B, Larkhall, Scotland, United Kingdom 03/11/2019

Stayed last night and had a room sleeping 3 at the front of the hotel! Room was lovely with new fittings in the room and everything was clean. Great hairdryer, kettle - room well appointed with lots of towels! Breakfast buffet was delicious! Hotel in general looks very modern and wouldn't hesitate to recommend it!

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we look forward to welcoming you again in the near future

"Great value with decent quality"

5
Curiosity31771, Halifax, West Yorkshire, England 30/10/2019

The hotel has the most friendly and attentive staff, it was lovely and clean and the bar prices were surprisingly low. Nothing to ruin the stay at all. The recent upgrade to the hotel interior works well and looks good.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, the refurbishment has really improved the hotel and we appreciate you taking the time to write your review.

"Lovely Meal"

5
grahamnutt44, Lockerbie, United Kingdom 07/10/2019

My wife and i decided to try the Queens for an evening meal, the food was beautiful could not fault anything the steaks were the tastiest we have had and was served by the owner himself, the building is looking amazing after it's refurbishment keep up the good work.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we look forward to welcoming you again very soon.

"A very comfortable place to stay and explore Lockerbie"

5
User 30/08/2019

I stayed recently at the Sure Hotel as I was doing some work in nearby Springkell. In my spare time I visited the Lockerbie Memorial Garden in the Town Cemetary and the smaller memorial in Sherwood Crescent. I also visited Carlisle and the Ukrainian Chapel a little out of town. I found the Sure Hotel staff really lovely - they answered every question I had and even wrote me a map to find various places. The breakfast was delicious and the room very comfortable, clean and peaceful. The Wifi was good and clearly labelled. The Sure Hotel is a ten minute walk from the train station and handy for everything you could need. The cute Shetland ponies living next door are an extra bonus!

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we look forward to welcoming you again in the near future

"Glen Fawlty"

1
L7796OWmonty, Dumfries and Galloway, United Kingdom 20/08/2019

Horror show of a hotel. Poor food and service during our visit August 2019. The owner “Glen” is a Basil Fawlty type character, however the place is definitely missing a Manuel. Would not return, overpriced and very grey drab interior and this is post refurbishment.

"Excellent Food"

5
Joyce M, Dumfries, United Kingdom 12/08/2019

Visited last week and had an excellent evening meal. The food was 1st class and we will definately return as soon as possible to sample more. Mushroom ravioli to start, fillet steak for main and chocolate delice for dessert. Outstanding food, beautifully presented and our server was so friendly and polite. Didn't stay over but the owner has obviously been making a lot of changes and the hotel is looking really smart. Well done team!

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, Thank you for your lovely review, all the team are thrilled you enjoyed your evening with us.

"Never again!"

1
User 11/08/2019

I have tried this hotel 3 times since it was newly opened after refurbishment and change of ownership. Poor service, worse food, very drab ‘grey' decor and completely devoid of atmosphere. I wouldn't consider giving it a 4th chance.

"Really poor evening meal"

1
bod2610, Lockerbie, United Kingdom 11/08/2019

We went for an evening bar meal. There were two other people there, the food was expensive and very average. The steak ordered was not of a good standard. The beer was flat....so was the second (replacement) one! The kitchen had a problem when we were there so the meal took ages. Sorry will not be back. Overall impression was poor, the place is absolutely lifeless.

"Fantastic service"

5
frittersplurge2018, London, United Kingdom 04/08/2019

We arrived very very late, dog-tired after driving all day and this hotel gave us the warmest welcome - very highly appreciated and very highly recommended.! Breakfast was just as enjoyable - great food and wonderful service.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, our team really appreciate you taking the time to write your review

"Excellent Refurbishment"

4
cheffy48, Dumfries and Galloway, United Kingdom 22/07/2019

We haven't been to this Hotel for many years and decided to go since the refurbishment. It was formerly the Queens Hotel. First impressions of the outside of the building are great, with its Scottish styling. The Bar area and restaurant has a sort of "Boutique" impression, decorated in a modern fashion, but with some original features. The toilets have been modernised and the whole downstairs function rooms look set to welcome large parties for special events. We understand that the rooms have been upgraded too. We just went for lunch and it was quiet in the restaurant, just a couple of other people who had turned up to make bookings. Of course this was very early in the day. The Haddock and chips at £11, is a standard price for this kind of establishment and was very good. The Slow Cooked Belly of Pork was excellent at £15. Drinks are priced at the average for this type of restaurant too. The overall bill was £37.25. Thanks to the Owner who showed us around the ground floor areas.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, the new refurbishment is going down really well, thank you for joining us and we loo forward to welcoming you again in the future

"Warm and Friendly"

5
Denon192, Birmingham, United Kingdom 17/07/2019

Booked a table last week for lunch at 1.30pm - Monday 15th July to celebrate my mother's 89th birthday. Very friendly receptionist and booking was confirmed. Arrived just before 1.30 on Monday and the front door to the hotel was locked. However, Natasha from the hotel soon opened the door and asked if we were the 1.30 booking? Apparently they don't usually open for lunch on a Monday, but because it was for my mum's 89th, they opened just for us! Hows that for great customer service, first rate in my book. Had a fabulous meal, I had a super burger, my wife had chicken breast and mum had shoulder of lamb. All superbly cooked and presented and plenty on the plate. Desserts were just plain delicious, my wife had the trio is sorbets, Mum had sticky toffee pudding with rum and raisin ice cream and I had the knickerbocker glory. Drinks included Prosecco and Malbec again all very tasty. Coffee and tea piping hot and tasty. The service provided by Natasha was first class, very helpful and attentive. This was our second visit and we will definitely be back. Thankyou for making the birthday lunch so memorable.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, we couldn't let your mum down on her 89th Birthday it was a pleasure looking after you all. We look forward to celebrating many more birthdays with you all.

"Adequate"

3
User 02/07/2019

Hotel is adequate for a one night stay. Room a good size but in room internet was not good. We had problems with shower and also a heatercwhich would not turn off leading to leaving window open all night

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, however to pointy out the actual facts, we have an amazing internet service here costing many thousands of pounds, to which we are complemented on how good our internet is, also we noted that our team assisted you on demonstrating how to switch on your shower as you could not work this out, these are not our issues but we are always here to assist our guests when they are unsure on these items.

"Nice stay "

4
User 20/06/2019

Stayed here for one night on my business journey. Reception staff chap was really friendly, attentive and gave great hospitality. Room was clean and comfortable with a lovely large bay window. Parking on site. Breakfast was great quality ingredients. Room was clean and comfortable with a very comfy bed. Will stay again on journeys up to Scotland Thanks for a great stay

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, we look forward to welcoming g you to the hotel on another occasion.

"A good stop over hotel"

5
suquie, UK 10/06/2019

We wanted a hotel to break our drive from north Scotland to south of England. So pleased we choose this hotel. It was pouring with rain so we stayed in and ate in the hotel and the meal was good and very reasonably priced.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, the chef and his team pass on their own personal thanks, hope to see you again

"Great Food, shame about the Atmosphere."

1
Suzy-Mo, Lockerbie, United Kingdom 04/06/2019

We have visited here a few times and the food and staff have been amazing. I would go as far as to say it's the best burger we've ever eaten! Our first visit, went without a hitch. Great food and wonderful staff. Mainly young staff but very attentive. Our second visit, again great, attentive staff but as soon as the owner appeared, the atmosphere changed drastically. Not pleasant at all. On our third visit, it was to become apparent as to why that change in atmosphere. What a horrible, belligerent man. We were absolutely appalled to hear him scream at a member of staff in an abusive way. No member of staff should need to tolerate that treatment, no matter what they have done. So, no matter how nice the food or the staff (owner omitted) we will never visit again. I hope those lovely young people go on to get the employment they deserve and this horrible man is left reeling from this actions.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Not sure what this guest is referencing, ?

"Food good, attentive staff"

4
User 26/04/2019

Popped in here for an evening bar meal the other week, made very welcome by receptionist and barmaid. Ordered a steak for me and chicken for my daughter. Both arrived within reasonable time, my daughter liked the chicken and the steak was delicious. Baked cherry tomatoes were gorgeous too and I could have happily eaten a whole plate of them! Ended up with a knickerbocker glory which was huge, but managed it. Again barmaid/waitress and colleague were attentive even though we were out of the way a bit in an area overlooking what will be the playpark, but with a fine, warm, west view for the spring evening. Will certainly consider going back when in the area.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, Thank you for your lovely review, we look forward to welcoming you to the hotel again soon

"First class"

5
User 19/04/2019

What a transformation from the old queen's Hotel,very modern and tastefully done but yet still cosy. A lot of investment put into this refurbished hotel. Staff great, all very friendly, both meals we could not fault also reasonable priced. Will definitely return.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review, all the staff would like to pass on their own personal thanks, we look forward to welcoming you to the hotel again very soon.

"Lunch stop"

3
John G, Glasgow, United Kingdom 02/04/2019

Stopped here fo lunch an my way south, whilst the hotel has clearly had a makeover and looks better than I remember from my last visit the food offer is a bit expensive for what it is, quite basic pub food, what we had was nice although the service was a little slow we waited 35 mins for our food, perhaps they will get quicker as they get used to new surroundings, it's better than motor way services and has plenty parking.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, we are unsure when you visited, but we are certainly getting quicker we are new equipment and surroundings

"Not upto scratch"

1
Beverley S, Moffat, United Kingdom 01/04/2019

Went for a family meal last saturday night as a prominent local hotel that has been refurbished recently we thought we would give it a try.The menu was basic and rather disappointing,the meal itself was not upto the £11 we paid each for it.I had the fish and chips and the batter was soggy and my husband had the fish pie which was obviously made with frozen fish as there was quite a bit of water in the dish.My children had the 3 course kids menu but sadly we left when we were waiting on the desert as we thought 40 minutes after the main course for 2 mini sticky toffee puddings was a bit much. Would i go back? No,theres an awful lot of things need improved and for the price there charging for there basic menu.I also spoke too 2 people i knew today and asked them what they had thought as well,one party didnt even wait for there meal and the other only paid for one of there meals due too problems with it.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review, sorry for your disappointing meal, we will certainly be looking into this in more detail.

"Disappointment"

3
398bella, Lockerbie, United Kingdom 01/04/2019

Although the hotel has clearly had some money spent on it, it is clear that there are problems with management. Firstly my father phoned to book a table for four and was called back to confirm. When we arrived three different people asked our names and if we had a table booked. The owner was rushing around with a rumpled piece of A4 which I presume was the table bookings. We said we were celebrating a birthday and this wasn't even acknowledged; many happy returns would have been a polite thing to say. After being welcomed at the door we took seats in the bar area. Again asked if we have a table booked. When shown to our table after about 25 minutes it was only set for 3 - even though they had called to confirm that day it was for four. When one of us pointed out we were a place short the owner insisted it was there a moment ago. Food was good, large portions, hot and nicely presented, however it took a good 40 minutes to come to the table, which with no starter I feel is too long. The staff were friendly enough although a bit casual "yous guys" was said a few times. Furthermore, no one told us the specials, although there was a tiny board at the bar scribbled with a vegetable soup (mispelt vedgetable). Overall a bit disappointed with the visit, hopefully these are just teething problems, as clearly a lot of time and money has been invested in the refurbishment.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review,

"Midweek evening meal."

3
mrsk136, Lockerbie, United Kingdom 01/04/2019

We pre booked thinking it would be busy but it was very quiet. On arriving we received a warm welcome and were seated in the bar. The decor is lovely. The staff were friendly. We thought the menu was quite basic. We had our meal and after sitting a while no one came back to us to ask if we wanted more drinks and decided to just go upto the bar to pay. I think the girls serving that night were being trained so understandable. Will try it again in the future, hopefully when the restaurant is open.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your review

"Lunch"

5
Mary A, Edinburgh, United Kingdom 01/04/2019

Had a lovely lunch . The menu has some different starters and flatbreads and sandwiches . Reasonably priced food and wine. Will definitely be back. Love the refurbishments making it look fresher......

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Thank you for your lovely review

"Meal to celebrate 8years of renewal of vows "

5
jintym12, Moffat, United Kingdom 20/03/2019

We came here as this was where we had renewed our vows and the hotel has went under immense refurbishment , it is hardly recognisable ! We were greeted by smiling staff which I think personally is a great start , and were given choice of eating in bar or restaurant so as it was a special evening to us we chose the restaurant . Absolutely delicious meal , extensive menu , dessert menu could be better , but we had starters and main and they were absolutely delicious , credit definitely to chefs ! Steaks cooked to perfection ! The only thing was problem with computer from restaurant to bar so had to wait on drinks , and also when we went to pay the card machine wasn't working so luckily we had cash on us , but it's just newly opened so you expect hiccups in the early days ,but we shall certainly be back and highly recommend THE SURE HOTEL !! 5 stars all the way x

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, It was great showing you all the amazing changes at the hotel, and we hope that the teething issues did not spoil your visit with us, we look forward to welcoming you to the hotel again in the near future

"one of the best"

5
Aaliyah_Hanagan, Gretna Green, United Kingdom 18/03/2019

I visited this place last week expecting the staff and the hotel to have a few tweaks still to be done as it recently opened following a long shutdown, but as I arrived I was greeted and shown to my table straight away. The owner personally gave us a guided tour of the recent refurbishment, wow it looks amazing, the staff were so pleasant and really happy to help us through the menu choices we had. My boyfriend and I can't wait to come back with our friends. Definitely one of the best.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, Thank you for your lovely review, following a 15 month shutdown we are thrilled to show our new hotel to guests new and old, we look forward to seeing you again soon.

"Amazing transformation"

5
Mad4Golf, Yorkshire 17/03/2019

Fabulously contemporary vibe, yet cosy atmosphere. We will definitely stay again, the food on the menu made a refreshing change from the norm; so a return is a must to try more options; and meet the friendly Staff again who made us feel very welcome.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, Thank you for your wonderful review, We look forward to welcoming you again in the near future.

"Very poor"

1
User 17/03/2019

Having just recently opened again after a refurbishment we thought we would try it for a meal, big mistake!! Left hand doesn't know what the right hand is doing. I wish I had seen a menu before as the food on that menu I'm afraid is NOT restaurant food in my eyes, after a great deal of deliberation over the 7 main dishes I plumped for the fish pie, that took 40 mins to come, 6 lumps of salmon and 3 mussels I'm afraid is not a fish pie, pretty tastless in to the bargain, the burgers and tortellini just about passed the test. Two of our party went for puddings and one wanted the brownie with pistachio ice cream but it came with vanilla. After the meal we went for cocktails in the lounge, well it couldn't get any worse! Wrong!! 30 mins waiting on 3 cocktails and then having to go and get the waitress who was going round tables asking, is this yours? Just to round it off, when I went to pay the bill and standing for at least 5 mins the bar person looked straight through me to a crowd of other people wo were coming to pay, probably more important than me!! Will not be back!!

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Terry Mason, Welcome to the wonderful world of Tripadvisor as this is your first post ? We are unsure when you visited us ? but the review is somewhat inaccurate and I feel it only correct to post the right information for fellow guests, firstly with a choice of 14 main courses on our main menu, plus daily specials we like to give our guests a choice, in fact we will be introducing a secondary menu as we strive to evolve at a rapid pace being open a mere 9 days we admit we have had some teething issues, but our team are working amazingly hard to meet everyones expectations. Thank you for taking the time to write your review

"Stumbling Through."

3
newtonkmc, Lockerbie, United Kingdom 15/03/2019

Thought we would try this new facility for a lunch after reading good highlights in our local paper. The building and interior has had a makeover in a semi contemporary fashion, unfortunately the lounge feels dull and a bit boring. The staff were polite and attentive, however their training leaves a lot to be desired. Our drinks order was taken promptly, (mine being a lime and soda as I was driving), I was asked if I wanted ice, and I said no. When it arrived it was loaded with ice. We let this go as it was only a minor thing. We ordered our food, my wife had Fish Pie which she said was fine although the clams were chewy. I ordered the Tortellini, when it arrived the server highlighted "Here is your Ravioli!!" It was Tortellini. Sadly it was only just warm enough; it had not been chilled by a cold plate, the outside edges of the pasta were slightly hot, however the core of the filling was barely warm. They really need to get their act together, a new venture with no experience may get away with these fledgling mistakes, however a large 'Professional' chain like this should be up to speed from day one. There are far better places to eat nearby so probably won't be back.

queensloc, General Manager at Sure Hotel by Best Western Lockerbie, responded to this review
Dear Reviewer, Thank you for your review, sorry if our amazing refurbishment is not to your taste ! Our team are working extremely hard to iron out any teething issues that we may have had, but feel rest assured they will get there as they are a great team.

"Classy Renovation"

5
Richard M, Isle of Skye, United Kingdom 10/03/2019

Trip advisor must update the photos!! The refurbishment is a total transformation of the old “Queens Hotel “ It is a must to go and see !! We enjoyed our meal on Friday night , served by helpful ,friendly staff . We were given a tour round the hotel by Glen ( the owner ) The change is amazing.Lookfarward to going back to try the Morning menu .

"All we could ask for!"

4
Bill C, Rolling Meadows 14/02/2018

This beautiful country hotel was fantastic. The hotel was spotless, the staff were amazing, and the rooms were great! The staff was so welcoming we felt like we were visiting family. The hotel is newly renovated but it has kept all its charm. We are so happy we stayed here, and I suspect you will be too!

"Lovely stay"

4
User 26/11/2017

We stopped one night here. The owner/manager said he had bought it 6 weeks previous. He has started to make improvements. The rooms were recently refurbished very tastefully and comfortable. The rest of the hotel is dated but very clean and warm. All of the staff were very welcoming and professional

"Functional but Outdated Hotel"

3
FireflyJH, Newcastle Upon Tyne, UK 14/08/2017

Very easy to find - just off motorway. It is very dated. The pub area is not like a modern pub, more like a front room and the pub menu was old-fashioned and expensive (£8/9 for an omelette). The room itself was spacious and the beds were comfortable. The bathroom really smelt of damp/drains, especially when we arrived and in the mornings. On a positive note, the staff were super friendly and helpful and the hotel was very clean. If you need to stay in Lockerbie and just require a comfy bed near the motorway I would recommend.

"A really outdated hotel - not a 3 star!"

2
User 11/08/2017

Staff were pleasant which is a positive - even went to the trouble of finding me clean wine glasses for our room. The room was in the extension part of the hotel a long walk from the check in desk which didn't reflect the images used to promote the hotel. Room was small and very tired. The bathroom was very old and tired marked black mold on silicone, a shower curtain that had orange staining around edges from the discoloured water ( old pipework causes this) the smell of drains was horrendous we put in both plugs to try and alleviate this problem and opened the window, kept the door shut too.We reported this in the morning and were given blank looks by the staff as if in disbelief that there was any sort of problem.The bed was uncomfortable and really hard. We couldn't even bring ourselves to have a coffee as the teaspoons weren't clean - stained and grimy. It was way over priced at £75 with no breakfast - wish we'd driven further to the Premier Inn! Do yourself a favour and stay somewhere cleaner, more modern and certainly cheaper!

queensloc, Manager at Queens Hotel, responded to this review
Thank you for your review ! Sorry you felt the room was a long walk from reception, unfortunately not a lot we can do about that. Many people stay in the room you were in and no one so far has ever complained about the room, probably thats why you were met with a look of disbelief, but we are certainly investigating the drains and the state of the bath/curtain now ! We can only apologise for the teaspoon. With reference to the bed, we had one customer ask where we purchase our mattresses from as he had a great nights sleep in the same room ! We wish you well with future stays in the Premier Inn

"Work"

3
Paul C, Aylesbury, England, United Kingdom 06/08/2017

The staff were really friendly,however the hotel is very tired and in need of some TLC if it wants to move forward. The breakfast was great but the dinner could have had a bit more effort put into it.

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