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Best Western Hotel Lexington Inn, Lexington

4.0/5  - basé sur 464 notations.
850 N Lee Highway, 24450-3725, Lexington, United States - See map

The Best Western Lexington Inn, centrally located in the heart of Virginia's Shenandoah Valley, offers superior customer service, affordable rates and all the comforts of home, which guests have come to expect from the Best Western brand. Lexington is full of historic sites, natural wonders and plenty of excitement. Within a few short minutes of the Best Western Lexington Inn, you'll find Robert E. Lee's and Stonewall Jackson's final resting places, the beautiful scenic Blue Ridge Parkway, Virginia Military Institute, Washington and Lee University, Southern Virginia University and the Virginia Horse Center. Guests of the Best Western Lexington Inn will find that each guest room at this pet-friendly hotel offers cable satellite television with HBO, complimentary high-speed internet access and exterior corridors, for your convenience. Other amenities include an on-site exercise facility, full service business center, meeting/conference space and a complimentary full hot breakfast each morning. We are also adjacent to a Free Tesla Super Charging Station. Whether traveling for business or pleasure, our guests are sure to appreciate Best Western Lexington Inn's quiet surroundings, friendly staff, scenic views and close proximity to all that Lexington has to offer. Book a stay at the Best Western Lexington Inn and save today!

Best Western

Hotel Lexington Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 456 guest reviews
NOTE ISSUED
Excellent
157
Very Good
170
Average
87
Poor
25
Terrible
17
REFER TO NOTICE
Business Business
48
Couples Couples
153
Family Family
163
Friends getaway Friends getaway
38
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Exceptional Front Desk Service and Nice Breakfast"

5
02/09/2018

Last month we were traveling down 81 and grew tired dorm 10 hours of driving and pulled off the highway. We found this hotel near the exit and thought we'd try to stay the night. My husband and I hadn't tried to locate a room online. Well, we walked to the front desk and the young lady working could not have been friendlier and more helpful. We got a very nice room and she helped us locate a nice place for dinner. She was so sweet that I took the time to write down her name and make sure I let the hotel know how great she was to my husband and me. Her name was Kotty and she was polite and professional and made us feel like VIPs. We will always make sure we stay here in all our 81 travels. Thank you Kotty. And I was also impressed with the breakfast provided. Very delicious .

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us. I'm glad you choose us and we were able to provide a friendly greeting and a comfortable night's rest after a long day on the interstate. We look forward to your next visit.

"Whirlwind trip part 2"

4
31/08/2018

We arrived at this hotel, again with no reservation and rooms available. It's nice to be able to park in front of your room and go right in, as all the rooms look to have their own outside access. Our room faced the outdoor pool. King bed. Breakfast was good and hot. Again, the continental style breakfast, with all the usual fare. They had a nice hash potato/sausage combo. Definitely would stay again.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Mike, Thanks for the review. Although your comments sound as though you are describing our hotel, we do not have an outdoor pool. I don't want future guests to read this and get confused. Thanks for traveling and for taking time to write reviews.

"Excellent"

5
31/08/2018

Thank You Kotty!!!! For your professionalism!!! You provided excellence. You made my stay as pleasant as it could be. I'm happy to write this review. I will return in the near future to stay again. Thank you once again!!!??

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being our guest. We look forward to your next visit.

"Nice Option and Pet Friendly"

4
27/08/2018

Although I am not a fan of properties with exterior corridors, this is a safe and very clean motel with extremely friendly staff. Rooms were standard, beds comfortable and had a microwave and mini-refrig. Internet was free with quick sign-on. The only issue was the TV had poor or absent reception on some of the channels and a dark picture but did not stay long enough for this to be a reason to complain. The hotel is next to AppleBees which closes at midnight and also easy walking distance to Dairy Queen. Pets have plenty of "green space" available to them.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. I'm glad you enjoyed your visit. I'm sorry you had a problem with the TV reception. We are looking into this and have a few things to help solve the problem. I hope you will visit with us again.

"Probably stay again"

3
27/08/2018

When we arrived it was later in the evening and the woman at the front desk was fantastic super friendly super helpful. When we got into our room though the air conditioner had a good bit of mode that was very visible. However the room was clean and so was the bathroom. The next day when other family members arrived the morning desk person was not as friendly almost put off by us wanting to get in to the rooms. The breakfast was not as good as some other motels that we have stayed just the basic cereal yogurtAnd fruit as well as the waffle making.All in all I would more than likely stay here again if it was for a very short stay. But there are other Motels in the area that looked more pleasing.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. I'm sorry a staff member wasn't pleasant towards you and your family. There is no excuse and I will speak with them immediately. We try to offer a variety of selections on our breakfast bar to meet everyone's needs. We would be happy to hear any suggestions you can offer that would improve our selections of our guests. I do hope you will give us another opportunity and visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Worth the stop"

5
25/08/2018

My son and I were driving from MD to SC and needed a place to sleep along the way. At 1 a.m. I was not interested in spending a small fortune. What a pleasant surprise. This place was inexpensive but was as clean as any hotel I have stayed in. The front desk was so pleasant. The room was clean and they even offered complimentary breakfast. I never think to stay at Best Western for no particular reason but I would stay at one again. It was a good experience. No it wasn't the Hilton but it was clean and that's what matters to me!

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Donna, Thanks for choosing us late in the night. We're not the Hilton, but we do a good job of offering a clean and comfortable for for a peaceful night's rest. We try to offer a large variety of breakfast selections to help get the day started off strong. I'm glad you enjoyed your visit and I hope you will stay with us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Comfort"

5
23/08/2018

Great staff with clean rooms. Nearby shopping , eateries and close to downtown. Free hot breakfast and great coffee. Near great attractions and free parking. Visited the Natural Bridge and you must visit the Pink Cadillac Dinner.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us and for the nice review. I'm glad you enjoyed our convenient location and our breakfast selections. Natural Bridge is a fun place to enjoy nature. I haven't eaten at the Pink Cadillac for years, but i hear the food is very good. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Last minute trip"

3
16/08/2018

We arrived without reservations & were taken care of by an "in training" front desk person. She was great & the trainer was terrific! The queen room was had been done over recently. Decor' was modern, bed was comfortable most importantly the entire place was CLEAN! Breakfast was typical. Great value for the cost!

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for choosing to stay with us on your last minute trip. I'm glad our desk staff was able to assist with your needs and that you enjoyed our decor. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Perfect in every way! "

5
08/08/2018

Stayed for one night while seeing Natural Bridge. Since NB has few hotels, none of that have any amenities we need, we chose to stay here. This hotel had everything we needed: a fridge, microwave, wifi, free breakfast with a lot of food choices. Immaculately clean, comfortable room. We asked for a lower level with a space outside the door and got it. The staff was especially nice. Sharon checked us in and out. She was such a nice lady. Tracy at the desk was also very nice.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for choosing to stay with us. I hope you enjoyed your visit to Natural Bridge. It is a fun and relaxing place to enjoy nature. I'm glad you enjoyed your visit with us also. Thanks for the nice review and I will make sure Sharon and Tracy know you mentioned them. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Traveling with our golden retriever"

5
29/07/2018

I found this hotel by searching for pet friendly hotels in the Lexington area. I feel fortunate to have chosen this one. The Best Western in Lexington is a simple hotel, but simple in a good way. It is motel style but has all the necessary amenities and is kept clean and feels secure. It is right next to an Applebee's, a gas station, and a Dairy Queen. All the staff I met were very friendly and the breakfast bar was a particular plus. Joyce oversees the breakfast bar and, again, although it has the typical good breakfast bar options, everything is stocked, fresh, and appropriately prepared. I know it seems like a given, but it has been a long time since I've been to a hotel breakfast bar where everything was available, everything is fresh and well prepared, where there are a salt and pepper shaker on every table, where everything is clean. Well done to Joyce, the cleaning, and front desk staff.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for choosing our hotel for yourself and golden retriever. I'm so glad you both had an enjoyable stay with us. Thanks for the nice comments about Joyce and her hard work in maintaining the breakfast bar for our guests. I will make sure she see's your remarks. I hope you will visit with us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc

"Great bargain with no skimping."

5
07/07/2018

Great location just minutes from historic downtown Lexington. Great staff, large clean room. Free breakfast that was always better than expected, with no skimping on eggs or sausage,great waffles. Bargain price with upscale service and provisions.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. I'm glad you enjoyed your visit and our breakfast selections. Thanks for mentioning our affordable prices. I hope you will visit with us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc

"Okay, at best"

1
02/07/2018

An older hotel that is very basic. The rooms are “okay” at best. Had many maintenance issues (drapes off the hooks, sink wouldn't shut off, stained carpet, etc) We had a problem with very tiny bugs in the sink and even on the pillows. The free breakfast was seriously lacking. Powdered eggs, sausage and peppers with potato's cereals, etc. they also ran out and it took 30 Minutes to replenish. The location is convenient to VMI and other areas and the price is reasonable.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us. I am sorry your room had maintenance issues. That is not acceptable and I will have them corrected immediately. Thanks for bringing them to my attention. I hope you will give us another opportunity. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Good value, clean hotel. "

4
24/06/2018

Good value, pet friendly, clean hotel in a quiet location just 5 minutes drive to downtown Lexington. Stuff was very professional and accommodating. Very nice breakfast room. Nice dog walk opportunities around the hotel.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. It's nice to see you found us to be a good value, clean hotel and a great locations. Our staff strives each day to make our guests feel at home. I'm glad you enjoyed our free breakfast and the green spaces we have for pets. I hope you will visit us again soon!

"Excellent hotel and very convenient off the exit ramp"

5
18/06/2018

The hotel was clean and modern with very reasonable prices. Two stories but no elevator. The WiFi was fast and there is plenty of parking. Park in front of your room. Applebee's restaurant is across the parking lot and a gas station right next to that. The front desk staff was friendly and accommodating. Will look to stay here on our next trip.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us and for the nice review. I'm pleased you enjoyed your visit and found our location convenient. We look forward to your return visit. Gary Purvis VP of Operations Dominion Lodging, Inc

"Great spot convenient to universities and town"

5
11/06/2018

We have been staying at this hotel for over 5 years during our daughter's time applying and subsequently attending Washington and Lee University. While it is not fancy, it is always clean and a great value - especially when compared to other area hotels at peak times. We have seen and appreciated many improvements to the property over time....the rooms have been redecorated, the towels are a bit thicker, in-room WiFi works better. I hope we will find our way back to visit beautiful and quaint Lexington now that our daughter has graduated. Thanks for taking care of us over the years!

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us for the past several years while your daughter attended W & L. Congratulations to her on her graduation from a fine university. I hope both you and your daughter have enjoyed your time in historic Lexington. Now that you're not obligated to visit Lexington, I hope you will come back and spend some time exploring the history of the town and surrounding area. Both Washington and Lee, and the Virginia Military Institute have so much history and great museums. Give us a call and we'll be glad to offer a special rate for a visit. Thanks again for staying with us! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Just an "OK" place."

3
31/05/2018

We had driven all day and ready for stop. This place is conveniently located right off I-64 and we have had really good luck with Best Western hotels in the past. When we were checking in the lady at the desk acted like she was almost too busy to take care of us. Since it was getting later in the evening and we were ready to get off the road we took what she said was her last room. However, it was on the second floor. That would be fine except they do not have an elevator. We are older and had a hard time getting our luggage to our room. No one offered to help. Room was just ok. Nothing great.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you for staying with us. I'm sorry our guest services were not up to par. I will forward your comments to the hotel manager for follow-up with his staff. I hope you will give us another opportunity should you travel to Lexington again. Gary Purvis VP of Operations

"Comfortable stop along the journey..."

3
27/05/2018

We stayed here just overnight on our way to Natural Bridge the next morning. It was comfortable, clean with a satisfying included breakfast. Nothing fancy, but all you could need. Staff was friendly and efficient.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. I'm pleased your visit was enjoyable and I hope you had a nice time at Natural Bridge. What a fun place for a long stroll and fresh air. I hope you will stay with us again when in the historic Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Way overpriced"

2
16/05/2018

The Best Western is convenient, but there are at least 1/2 a dozen other hotels to choose from including a newer Best Western at the same price or lower. The beds were not comfortable, the AC was either freezing or off, the shower had mold in it, the decor old looking. If I had known the area better, I definitely would have chosen a different hotel.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I'm sorry we did not meet up to the standards we strive for. Thank you for bringing these issues to my attention. I will speak directly with the General Manager and have all the items you spoke about inspected and problems corrected. I hope you will give us another opportunity to serve you. Gary Purvis VP of Operations

"Reunion Stay"

5
30/04/2018

Best Western is very clean, reasonably priced and with very friendly and helpful staff. A great place to stay in Lexington. The property has been renovated sometime in the recent past and they did a great job.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your nice review. I'm pleased your stay was enjoyable and I hope you will visit us again. Thanks for your patronage. Gary Purvis VP of Operations

"Traveling"

3
25/04/2018

There is a Best Western about a mile away that is much better! This one was average. The staff were not particularly friendly. The breakfast ended too early and was not kept up. The bed was not particularly comfortable.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us. I'm sorry you didn't enjoy your visit. I hope you will give us another opportunity. Gary Purvis VP of Operations

"Best Western Lexington"

4
09/04/2018

Clean and basic accomadations with a decent Appleby's next door. Close to VMI. There is no Uber or taxi service in Lexington, but this isn't the fault of the hotel. Be sure if you have difficulty with stairs to ask for a 1st floor room as there is no elevator.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us and for sharing your comments. I hope you will visit us again soon. Gary Purvis VP of Operations

"Good price"

3
09/04/2018

Price was good but our room had 2 doors that lead to other rooms on each side. I felt I needed to whisper. There was also a hair by my pillow on the bed. Also, no conditioner provided. Wouldn't choose again.

bwlexingtoninn, General Manager at Best Western Lexington Inn, responded to this review
Thanks for your business. We are glad you chose the Best Western Lexington Inn. We also offer rooms without Connecting Doors. Thanks Thomas Newberry CHA General Manager

"Wondeful hotel"

5
02/04/2018

My family enjoyed our 2 night stay. Front desk very friendly and helpful. Room was nice and comfortable bed. Great breakfast buffet. Would stay here again. Loved that juice and tea was available 24/7. Also liked cookies in the evening.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. I'm so glad you enjoyed your visit with us. Thanks for the kind words and I hope you will visit us again soon. Gary Purvis VP of Operations

"Wouldn't accept Advertised Voucher"

2
01/04/2018

Hotel was okay, breakfast was plentiful and the room was clean and spacious. However did overpay as the hotel refused to accept the advertised Virginia travel guides voucher that the very kind lady at the Virginia tourist information shop gave to go to the best Western. I don't like that it draws the customer in, then they refuse to give you the advertised rate. Its unfair and if they don't want to accept 'voucher customers' why bother advertising? See photo for voucher.

BestWesternHotels, Corporate at Best Western Lexington Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great hotel "

5
28/02/2018

I stay at this hotel when I travel to the horse center for horse shows. It is always clean they have a good breakfast selection and the staff are helpful and friendly. It is an added bonus they are pet friendly.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being a loyal guest. We enjoy our horse show folks and always welcome their pets. Thanks for taking the time to write your review and we look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc

"Nice place"

4
23/02/2018

We really liked this hotel. Nice and clean. And we loved the hot tub. I give it a 4* because the staff seemed a bit distracted when we were there. We were put there by a timeshare partner and were a bit put off with them but then the staff seemed a bit put off about our questions about their partner. But overall it was a nice place.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Debra, I'm afraid you may have reviewed the wrong hotel. We do not have a hot tub, nor do we partner with a timeshare. Thanks! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Better than expected "

4
05/02/2018

Someone really cares about this property. In a world where so many hotels are corporately run and you feel like a number; it is really nice to find a place that is different. This hotel has all the amenities one would expect and it is well maintained. I think it is likely an older property that has been totally remodeled, nonetheless it was as nice as a hotel that charges twice as much. The little things matter, thanks to those here that make a difference in little ways.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you Steve for your kind words, The manager of the Best Western is Tim Newberry, and he truly does care about his hotel. He and his entire staff take great pride in providing a clean and comfortable room, yet reasonably priced to fit everyone's budget. I will pass on your kind words to him and the staff, I hope you will visit us again when in the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great Value"

4
27/01/2018

Stayed here one night in an older room which was very clean, and comfortable! Breakfast was good and there was an Applebees restaurant across the parking lot. There was a New Holiday Express in the same parking lot but this older hotel/motel was much better value. Very friendly staff and very reasonably priced. I would stay here again. A great travel spot.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your review. I'm pleased you enjoyed your visit and found us to be a good value. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Good Value!"

4
21/01/2018

Thought it was nice that the front desk called us after we settled in to make sure our room was okay and we didn't need anything else. No other hotel has ever done that. Good touch! Clean room, coffee pot and items stocked, frig & microwave in room, four pillows on each bed, soft sheets, decent breakfast for the room price we paid and good customer service from the front desk. Across parking lot from an Applebee's and a gas station/C-store. It is also close to other restaurants and down from a nice, big antique store.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your review of our hotel. We try to call everyone after they get settled in just to make sure they don't have any other needs we can help with. I'm pleased to see the nice comments about your stay, as the staff works hard each day to ensure all guests have the best visit possible. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great location, good size room"

4
20/01/2018

The rooms were a good size, very comfortable and the location is good, very convenient. I liked how close it was to food outlets after a long day of travelling. The breakfast was nice. The staff were friendly and helpful.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for being our guest and sharing comments about your stay. Your kind words are appreciated and will be shared with the entire staff. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great hotel"

5
29/12/2017

Very Clean Hotel. Great Staff especially the front desk staff. Good Breakfast ( the coffee was too strong for us, but maybe other would find it great ). Comfortable bed, 6 pillows . Wifi works well. Would stay here again.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. I'm pleased we met the mark on all important topics of a great visit....Clean, Great Staff, Good Breakfast, Comfortable bed, Good WiFi, and you will visit us again. Thanks so much for taking the time to share your stay with us and other travelers. We do look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Lexington is a great place to stay"

5
26/12/2017

The Best Western near Applebees is a great place to stay. It is clean, well maintained and convenient to all things to see in Lexington. The breakfast are well stocked with eggs, sausage, gravy, toast, waffles and pretty much anything you could want to eat for breakfast and is always stocked very well. Very friendly people work there. We always enjoy out stays.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being a returning guest to our hotel. Your kind words are much appreciated and will be passed on to the entire staff. We look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"An older hotel with updates"

4
23/12/2017

If the sheets and mattress were updated this would be a most comfortable stay. A nice clean room with a good hot breakfast. Always ask for a room that is not near the rooms where the construction guys stay.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. I'll definitely look into the sheets and replace any that are showing wear. We want our guests to get a good night's rest. Our mattresses are only two years old so I will have to check your room to see if there is a breakdown of that particular mattress. Thanks for bringing it to my attention. I'm glad you mentioned the breakfast was good. We work hard to offer different choices for our guests. We look forward to your next visit. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Would recommend"

5
20/12/2017

The stay was a very positive experience, good staff, nice room and comfortable bed. We were traveling with pets, and the walking area was convenient and sufficient. The breakfast better than most. Good price for the quality.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for being our guest. It's nice to see your stay was enjoyable. We do have a great location for guests with pets. We have plenty of green space for them to get some exercise before or after a long car ride. Thanks for the kind words about the comfortable bed and nice breakfast. I hope you will visit us again soon when staying in the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Don't stay here if you need heat"

2
12/12/2017

The heater kept coming on with load banging and failed to keep the room warmer than 66 degrees. It was in the 20's at night and only 30's during the day and snowing so this was pretty miserable. Staff was not very friendly and helpful and when I asked them to fix this they said someone would look at it but the next night it did the same thing, waking me up at 2am with horrible noises and preventing me from sleeping. Hotel was clean and beds were nice but staff were not very friendly or helpful and the overall experiences was therefore very unpleasant.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I'm so sorry your stay was not pleasant. I will speak with the Manager and maintenance staff to see why your heater wasn't repaired. Your experience is not the type we want any of our guests to have. I hope you will give us another opportunity to serve you if you return to the Lexington area. Please contact Tim Newberry at 540-458-3020 to discuss your stay and for a great rate should you decide to visit us again. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Nice new property"

4
06/12/2017

First stay for us at the newer BW version of Best Western. This is a lovely new property that is convenient to both freeways in Lexington. Impeccably clean. Good breakfast. Will stay again when we are in the area.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your nice review. I'm glad you chose us and enjoyed your stay. We look forward to your return visit. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Need some attention to detail"

3
30/11/2017

Overall the hotel is good and will probably stay again. We did however experience minor problems in our room that are not reflective of all the rooms but do suggest that some minor problems for the hotel may be major inconveniences for guests! - fridge door wouldn't close therefore it ran all the time until I wedged it closed - Chilly night but no comforter on the bed

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I'm sorry your stay wasn't as we would have liked. I will have maintenance check the refrigerator and make repairs immediately. I hope you will give us the opportunity again by staying with us when in the area. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"good place to stay"

4
30/11/2017

good place to stay. Rooms have outside rather than interior entrance. Bed was hard and would benefit from a foam pad. Interesting touch - there was a small Christmas rubber ducky on the bath mat that was folded on the side of the tub/shower.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your comments. I'm sorry you found the bed harder than you would have liked. I hope you took the rubber duck with you as a reminder of your stay. We offer them throughout the year with different ducks for the holidays. I hope you will stay with us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Rare: A stay perfect in every way!"

5
27/11/2017

My wife and I could not believe how smooth our stay was at this hotel. We used it as a stop over on the way to the Macy's Day parade in NYC. The beds were sooo comfortable, the bath towels were so soft. The breakfast was excellent. The staff, every one that we spoke with, were very kind and helpful.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for choosing to stay with us. I'm pleased you enjoyed your visit while traveling to NYC for the parade. I hope you had as much fun there as it looks on TV. I'll pass along your nice comments to the staff and I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Uncomfortable bed"

3
16/11/2017

On the plus side, a young lady named Jeanie who worked in the breakfast room was friendly and helpful. She brought us freshly cooked eggs when we didn't like a seasoning in the ones that were in the serving dish. The room was clean. On the negative, internet was very slow and the bed was too firm for me.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you for being our guest! I'm sorry the bed a was little to firm for you. I know how difficult it can be to get a good nights rest on a too firm or too soft bed. I'm glad Jeanie was able to help with your breakfast selections. I will pass on your comments to her. I hope you will visit us again soon. Please call the hotel directly at 540-458-3020 for any future reservations we can assist with. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"I would stay again, but..."

3
10/11/2017

Overall, my one-night stay was pleasant. The staff was nice. And it was reasonably quiet. The room was cleaned as best as it could be, but the tub looked like it had been around for quite awhile. I think it was cleaned as best as possible, but it still looked not quite pristine. The room overall wasn't a 10, more like a 7. I wouldn't have any issue with staying here, but they need to make some updates.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you for your comments. I'm sorry we didn't quite meet your expectations. We are constantly making improvements to ensure our guests have a pleasant stay. We have scheduled to replace a few of the bath tubs that are showing wear. Thanks for bringing that issue to my attention. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc 540-992-4077

"Pleasant stay"

5
05/11/2017

Stayed at hotel for meeting . Enjoyed location and amenities. Nice homemade breakfast with awesome staff. Very accommodating front desk, service oriented, and willing to help at all cost, parking available and close ro all stores

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us! I'm pleased we were able to suit your needs while in Lexington on business. I'm glad you had an enjoyable stay and liked our breakfast selections. Thanks for mentioning the helpful staff. I'm glad they could offer what ever assistance you needed. I hope you will stay with us again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Extremely Satisfied"

5
05/11/2017

I used the hotel becasuse price was mid range but after entering the room I was blown away with how nice it was. I appeared to have been recenetly updated, extremely clean and for the money was perfect in every way. The breakfast the following morning was excellent, almost as good as home! I will definetly stay again the next time I am in Lexington!!

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being our guest and for the wonderful comments. I'm glad your stay was enjoyable and you felt at home. We look forward to your next visit with us. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"BestWestern"

5
27/10/2017

We wer extremely satisfied with the Lexington, Va Best Western experience. When back that way again we will stay there again. We will suggest to our friends when on vacation to stay in a BestWestern hotel.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for being our guest and for sharing your comments. It is nice to hear you had a pleasant stay and you are recommending us to your friends. That is so nice of you. We will certainly do our best to take as good of care of them, as we did for you. I hope you will visit us in Lexington again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Maybe?"

3
27/10/2017

Finding clean and updated hotels in Lexington is not an easy venture. We saw that this hotel had updated since we had stayed there a few years ago and so we gave it another try. While it has new furniture. . . . the carpets were still stained and our room had a musty odor. We felt $150.00 was a lot for this hotel.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review of your recent stay at the Best Western Lexington Inn. I'm sorry we let you down with stained carpet and a musty odor. We are constantly cleaning carpets to keep them looking fresh, however sometimes one gets by. We have since spent some time catching up with this task. I hope you will visit us again when in the Lexington area and allow us another opportunity to serve you. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Clean, Great location. convenient restaurant and convenience store"

4
25/10/2017

There was some kind of event happening in Lexington, VA last weekend. Demand pricing policies kicked in and almost every hotel in town was charging 2 to 3 times the normal weekend rate. Best Western charged a surcharge for demand weekend but nowhere near the price gouging of other hotels in the area. This is a classic motel which I have not seen in years but it has been well maintained and free breakfast was much appreciated. They had classic make your own waffles, scrambled egg product and sausage patties plus pastries cereals, fresh fruit, and cereals. Room had refrigerator. Applebees restaurant and a convenience store that sold wine were within easy walking distance so you didn't have to drive over town looking for travel necessities and dinner. I subtracted one star because of the floor of the shower. I've seen this problem before. The hotel sprays some kind of stuff on the shower floor to prevent falls, most likely because of the result of a lawsuit. This stuff rarely wears well and either shows the grit that looks like dirt or the material becomes discolored and looks dirty. Staff went out of their way to make sure shower was sanitary but the appearance was not convincing. The hotel industry needs a good technical solution to this problem.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. I'm glad we were able to assist you with accommodations on a busy weekend. With two universities in town and the Virginia Horse Center just up the road, rooms can sometimes be very difficult to find in the area. We try to keep our pricing in line with our competitors, but not go over board. I hope you will visit us again when in the Lexington area. Please give us a call ahead of time at 540-458-3020 and we will give you the best rate possible. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Excellent Leisure Weekend"

5
23/10/2017

Stayed here for a leisure weekend in the mountains. Property easy to get to, very clean, parked right in front of our ground floor room, staff great, breakfast great. We never stay anywhere but BW if we have the chance.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being a loyal Best Western customer and for being our guest at the Best Western Lexington Inn. Your nice comments are appreciated and will be shared with the staff. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc

"Clean and neat no-frills"

3
22/10/2017

Just stopped in off the highway used trip advisor to select this motel. The motel was clean and neat but no frills the room had a refrigerator and a microwave a plus but the towels and sheets were be low expectation,And the pillows need replaced.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for being our guest and for your comments. I'm glad you enjoyed your stay. We are constantly replacing sheets and towels so I will have to investigate why yours were not up to expectations. Thanks for bringing that to my attention. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"My best experience ever"

5
21/10/2017

This hotel is the best I've ever stayed at. The employees are kind and helpful. I am disabled and they all went out of their way to help me. The room was very clean and was everything promised I didn't try the free breakfast though. The walk to my room was a little far. But sufficient handicapped parking.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your nice comments. I'm please the staff was able to assist you in any way needed. That's what we're there for! It is nice to know your stay was comfortable and enjoying. I hope you will visit us again soon when in the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Economical Stopover"

5
15/10/2017

I usually travel with dogs. The exterior entrance makes it more convenient for a one-night stay. Be advised there are NO elevators. I had a room on first floor, east side. There's a grassy area in front, so it's extra quiet, but a bit more of a schlep to bring your bags in from the car. Room was quiet, clean, adequate. Continental breakfast was VERY good-fresh strawberries for my cereal, yum. A good value.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us and for sharing your comments. I'm pleased your visit was enjoyable, breakfast was "YUM" and you found us to be a good value. Mission accomplished! I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Overnight at BW Lexington, VA"

2
13/10/2017

Upon arrival we walked into the room and experienced a VERY overwhelming strong odor of perhaps air freshener. The bathroom sink did not drain. We had to manually remove the stopper which was blackened with debris on the bottom part. The towels were still damp from the laundry, making it difficult to dry off after our showers. I also had to go searching for more toilet tissue while my husband was in the bathroom. We usually stay at BW during our travels to and from Florida, but will avoid the BW in Lexington, VA

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I am sorry your visit was not what you expected nor the experience we want our guests to have. I apologize for not fulfilling our duties of offering you a relaxing and pleasant stay. It is my understanding the General Manager has made some adjustment to your bill and provided you with some additional Best Western Rewards points. I hope this is satisfactory, and again, I do apologize on the hotel's behalf. Gary Purvis VP of Operations

"Smelly and question how safe "

1
08/10/2017

Room smelled awful and had a non digital TV with fuzzy reception. Worst of all, we found that the maid left the door on our room OPEN—not unlocked but OPEN, upon coming back to the room at 530pm. I don't like hotels that do not have an enclosed area, and this hotel doesn't feel safe. I'd stay elsewhere.

"Don't Stay!!!!"

1
21/09/2017

Asked for non-smoking, got that, but someone had smoked in the room. Switched rooms but the front staff still put us in a smoking room. My husband has asthma, so you know that is not going to work!!!! So not worth the $212.00 we paid for the room. DON'T STAY EVEN IF IT IS CONVENIENT!!!!!

BestWesternHotels, Corporate at Best Western Lexington Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Lexington, VA"

5
18/09/2017

They have remodeled the lobby areas and the rooms since I stayed here last year. The staff is very professional and helpful. I felt safe and was satisfied with my stay. I will stay here again! Check it out for you and your family!

"A good hotel, some reflection"

4
14/09/2017

I made reservations for my VMI 45th reunion last March. The gentleman taking the call was professional, helpful, and considerate. We arrived on time. The hotel is in a good location; reasonable access to Lexington, US 11, fuel, and a simple restaurant next door. Check in by Front Desk Leader Sharon was prompt, of the pink of courtesy, and welcoming. Our room was easily accessible (note second story rooms.. no elevator) impeccably clean and provisioned.. The room was quite comfortable, housekeeping dependable. Everyone on the staff works hard from the folks doing the morning breakfast to the folks handling the cleaning. Sleep was comfortable. The hotel is dated; reminds me of something from the 60's. The stoop is right outside your room, noise was not a difficulty yet anyone walking by was noticeable. Items I see needing upgrading; plumbing, air conditioning. They worked but are depreciated. Again, the hotel is quite clean, just aged. Brickbat; value. I know it was reunion/football/event weekend. I studied supply and demand curves in Scott Shipp Hall for three years (okay, I did receive one D) and the price creeps towards a little high We enjoyed our four day stay in Rockbridge County. The staff at Lexington Best Western do a great job.

"Nice and quiet"

5
10/09/2017

We always enjoy coming here for the convenience of getting out doors fishing and enjoying the nice area without the chaos of city life. We return here because we are considering a relocation to the area and everybody is always so friendly

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being a repeat guest. I'm pleased you enjoyed your stay. I grew up in Lexington and although it's changed a lot since my younger days, it's still a great place to live. Until you relocate, I hope you will continue to be our guest at the Best Western Lexington Inn. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Cheap, clean and chearful"

3
07/09/2017

If you want a relatively clean stop overnight off the interstate with a reasonable breakfast - then this is a good place to stop. The hotel was clean and friendly. Rooms and bathrooms were well cleaned - uneventful really.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for being our guest! It is nice to hear you enjoyed your stay. I hope you will visit us again and thanks so much for sharing your comments. Gary Purvis VP of Operations Dominion Lodging, inc. 540-992-4077

"Good stop on a long drive"

4
06/09/2017

Clean room, okay breakfast, walk to Applebes, good bed, Quiet room away from highway (AC a bit noisy). Large TV, close to "walking" trail, Could have larger outside sitting area had only 3 tables.. Allows pets

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you for staying with us and for sharing your experience for other travelers. I'm pleased you enjoyed your stay. I'll have maintenance check that noisy AC unit as to not disturb future guests. There are a couple different outside sitting areas. One located in between the two buildings and one located off the breakfast area. Thanks again for visiting the beautiful Lexington area and for choosing to stay with us. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great family vacation"

5
31/08/2017

The hotel was clean and friendly. Rooms and bathrooms were well cleaned and stocked. Okay, the breakfast, was awesome. We were 5 people all with different tastes. There was an abundance of choices. Food was fresh and buffet and dining room clean. I am picky. . .my friend is very picky. No complaints at all. We used the pool and the elevator and the wifi. Will stay there EVERY time I go back to the Safari Zoo. And will gladly recommend this hotel to all my friends.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. Unfortunately, i think it is intended for our sister Best Western hotel located just up the road. We do not have a pool or elevator, although we do have an awesome breakfast as well. On behalf of my friends at the other Best Western, I thank you for the kind comments. I will let the hotel know they received a nice review. Gary Purvis VP of operations Dominion Lodging, Inc. 540-992-4077

"Clean room and good bed for an overnight stay."

3
27/08/2017

For us, this was just a relatively quick overnight stop on the way from Cincinnati to Virginia Beach. Uneventful really. Location on and off the highway was big factor in choosing this property. The staff was very accommodating (no pun intended).

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for choosing to stay with us. We do have an excellent location just off the highway, but nice and quiet for a peaceful night's rest. I hope you will visit us again and spend a little time in historic Lexington. For history buffs, there are lots of places to visit such as Virginia Military Institute and Washington & Lee University, not to mention historic downtown Lexington. Thanks again for staying with us and your nice comments. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

""BEST" Western"

4
24/08/2017

My wife and I were very happy with our stay at this motor hotel. The cleanliness and quality of the facility, the breakfast items and the price we paid all contributed to a very nice experience. They brought the "BEST" of our comments.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thank you for the nice comments concerning your recent stay at the Best Western Lexington Inn. We work hard each day to give our guests a pleasant experience at an affordable price. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Heading home after viewing the eclipse"

4
23/08/2017

We often stay at this type of hotel when on the road. Have stayed at most of the chains of this type. When we arrived last evening, I immediately thought "We should stick to Best Westerns" The room was immaculate, extremely comfortable and nicely decorated. And, what a nice feature, a night light in the bathroom!!! Why hasn't anyone thought of this before. I've been bringing a small night light with my on trips because if you wake up in the middle of the night, it would be very easy to trip over something if the room is very dark, especially if you have your pet with you, and yes. Best Western is pet friendly. The only small negative was the desk clerk when we checked in. We asked about a recommendation for dinner. She strongly suggested we stay nearby, Ruby Tuesday's, Applebees, a country restetant across the street. I asked about anything in town, she said oh there are o my fast good places there, we shouldn't bother. We found the "in town" to be charming, historic, with many lovely restaurants. We didn't see all the fast food places she referred to. But that's such a small thing, it shouldn't stop anyone from choosing Best Western Lexington Inn.

"Perfectly fine stay"

4
22/08/2017

I had a quiet Sunday evening stay in a first floor room. Staff are friendly and even called the room to make sure everything was okay after I checked in. The bed was comfortable and room was clean. The breakfast area is nice with a solid selection of continental items, eggs, and waffles. I could've lived without Fox News being a little too loud on the breakfast room TV on a Monday morning, but I realize that's a personal preference, and other than that, the breakfast was fine. Maybe there just weren't a lot of people there that night or I was super tired, but I didn't hear any noise outside or from adjoining rooms. There doesn't seem to be an Auto feature on the fan/AC/heater, so the fan ran all night, which probably helped drown out some sound.

"One night stay"

3
22/08/2017

Stopped for one night on my travels. The room was large and laid out well. Bed to me was soft but the carpet didn't feel real clean however the rest of the room was. The room entrance is on the outside which makes me a little nervous now a days. For one night is was ok

"Nice place to stay"

4
18/08/2017

We almost cancelled because we do not like hotels where the door opens directly to the outside as they are generally noisy. So glad we stayed. The room looked new, super clean and the bed and bedding was comfortable. We heard no noise from the outside or other rooms. Great breakfast and friendly staff.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I'm so glad you didn't cancel your stay with us and decided to give us a try. Your comments about your stay and cleanliness of the room really make our day. We strive to give all of our guests just that type of experience. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Just fine for a short stay"

4
17/08/2017

The Best Western is a standard roadside motel, with a convenient location near the interstate exit and easy parking outside the ground floor rooms. The motel is in a highway "miracle mile" area, near a gas station, chain restaurants, and other motels. The location is fairly quiet, and is about a two-mile drive from central Lexington, including both the VMI and Washington and Lee campuses. There isn't much of interest within walking distance of the motel itself, so choose a place closer to the town center if you want to walk to restaurants and the campuses. The Best Western seems relatively new, and is well maintained. I didn't like the bathroom layout, as the sink is open to sleeping area, and it's not possible to use it without disturbing others in the room. Other than that, the room was fine. Breakfast was good, and staff members were accommodating and helpful.

"Clean Rooms, Good Price for Lexington Area"

3
16/08/2017

This hotel is right off Interstate 81 and we stopped for the night after a long drive. The place appears to have been recently refurbished; it was clean, the bed was comfortable and the towels plush. So if you need a place for one night or are traveling with small children I would recommend as it also provides a basic complementary breakfast. Most hotels in the Lexington area will be a bit more, so if you just need a clean comfortable room, this will fit the bill. Even though the doors open to the outside, vice a lobby, I did not find noise a problem.

"Great Stay"

5
15/08/2017

We were traveling with our two kids and our dog for a family wedding. Stayed here two nights. Great location, close to everything. Welcoming to us and the dog. Would definitely recommend and would stay again next time we are in the area.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for choosing to stay with us and for the nice review. I'm pleased your entire family enjoyed the visit. We look forward to your return visit. Thanks for traveling! Gary Purvis VP of Operations Dominion Lodging,Inc. 540-992-4077

"BEST BREAKFAST EVER"

5
12/08/2017

This was the best continental breakfast ever that we've had,and for finding us a room at the last minute. would stay there again if had to. very nice and courtesy staff from check in to check out. good price

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for the nice review. We try to offer a variety of items on our complimentary breakfast to please everyone. It's the start of the day and we want your day started off right! We look forward to having you stay with us again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Small beds"

3
12/08/2017

Very small beds. Luckily there were two so we got his and hers. We were only there to sleep and the beds and pillows were comfortable. AC was a little noisy for my wife. Refrigerator froze everything in it. Not the worst thing. Bathroom was good.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for your review. I'm sorry you felt the beds were small. They are full size beds. We plan to upgrade to queen size in the future. I'll have maintenance check the AC and turn the temperature down on the in-room refrigerator. Thanks for bringing those issues to my attention. I hope you will visit us again soon and thanks for traveling and choosing Best Western Lexington Inn. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great short stay option"

4
10/08/2017

I did a spur of the moment trip to Lexington to visit the cemetery and pay respects to family. Stayed at this BW as it is my favorite chain. Always dependable. Front desk help was superb. Breakfast was OK.

"Impressed With Best Western Lexington"

5
31/07/2017

Spent the night there on a Saturday night after attending a Beach Music Festival in Buena Vista, Va. Staff very courteous. My room was very clean , comfortable and quiet. Had breakfast the next morning. The breakfast was better than what one normally expects with a breakfast included motel. I will definitely stay there again!!

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
I hope you enjoyed your visit and the Beach Music Festival in nearby Buena Visita. Thanks for choosing our Best Western and for the nice comments. I do hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Vacation"

5
30/07/2017

Family vacation was a nice experience to get to a hotel and be greeted by a nice helpful staff after a long drive. rooms were clean and breakfast was good. The check out process was fast and easy. internet was fast and I had no troubles using it.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being our guest and for the nice review. I'm pleased your stay was enjoyable and we hope to see you again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Awesome!"

5
28/07/2017

Wonderful staff and the rooms were awesomely comfortable. Pleasant and restful experience. The linen and amenities were soft and the bed was comfortable. The food was yummy and served in a cozy setting.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for the nice review of your stay. It is great to hear your visit was pleasant and restful. I hope you will visit us again when in the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great Hotel & Excellent Rates"

5
26/07/2017

Large king room. Had connecting rooms on 2 sides if needed. Recently remodeled. Clean, nice décor. Thick towels. Fridge & microwave were in the cabinets. Breakfast had variety of choices. Great rates for rooms. Highly recommend.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your nice comments and for being our guest. I hope you will visit us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great Hotel"

5
20/07/2017

Clean, comfortable rooms. Polite staff. I would definitely stay here again. Close to restaurants. Great location overall. I would stay at this hotel again. We were lucky to get the last room since we were checking in after 10:00 at night.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us and for the nice comments. I'm glad you enjoyed your stay and we look forward to serving you again soon. Thanks so much for traveling and for choosing the Best Western Lexington Inn. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Travelling and stopped to rest."

4
11/07/2017

We had been on the road over 14 hours and just ready to stop. Picked up one of the hotel booklets while at one of the rest areas and started calling. Great deal and super clean hotel. Breakfast was very well stocked and a good variety. Plus side is we were hungry and while checking in they informed us the Applebees next door offered a discount if you showed your room key which was perfect, finished up checking in and went right over for dinner. Great service at both the hotel and restaurant.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us and for the nice review. It is great to see you enjoyed your stay and I hope you will visit us again. Thanks so much for choosing our Best Western. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great Motorcycle Motel"

5
08/07/2017

I was traveling solo back from the Blue Ridge and decided to take 11 north home. I stopped here for the night and was really glad I did. This Motel was made for bikers. It was clean, came with breakfast which was tasty and free wifi so I could get some work done from the road. Everyone was really nice, I was able to park my bike in front of my room which is a huge plus. The location was perfect. There was an Applebee's and a gas station convenience store, right next door. I checked in, cleaned up, walked to dinner. Popped in the convenience store for supplies and had a great night sleep. My room was clean, my bed cozy and I felt really safe, which is important for a female traveling Solo. I will definitely make this one of my stops again. It was made for bikers. Plus they give a substantial discount for HOG members. Well done folks! Not what I expected from a Best Western keep up the good work.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for staying with us and for the great review. I'm so glad you enjoyed your stay and felt safe with us. It's been a beautiful summer for our motorcycle travelers. We look forward to seeing you again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"4 Star Best Western"

4
06/07/2017

We have stayed here once before on a trip last year; it was good enough then and still good enough now. Was not happy that I had to wait around to check in while the desk clerk fielded phone calls but mostly everything else met our repeat expectations. The room was well-cleaned and quiet except for air-flow noise at the door to the outside that was bothersome. In the bathroom there is a vent that sucks air in continually pulling it from the outside which made a whooshing sound. That was annoying and also disturbing for sleeping unless we ran the air conditioner. But the air conditioner ran smoothly and quietly at least. The little refrigerator ran quietly too which we don't always find to be the case at other hotels. The shower was ok, not fantastic water pressure but not bad either. Beds were comfortable but the pillows were terribly lumpy! And there was no choice in firmness to choose from--they were all the same firmness/lumpiness. We enjoyed the breakfast room and the array of hot and cold foods was sufficient. Especially impressed with the fresh berries each morning! The lobby is warm and inviting with a nice staircase up to the second floor within. Most of the people at the front desk seemed friendly. If we come back to Lexington we will probably stay here again. Lexington is a great little town with lots around to see and do. See the downtown! Very historical. And this location is a good launching point to get to the Natural Tunnel and also the Blue Ridge Parkway in reasonable driving times.

bwlexingtoninn, General Manager at Best Western Lexington Inn, responded to this review
Thank you so much for your review. We are glad to be able to serve your Lodging needs. We are very proud of our Hotel with all of the new changes. This area is blessed with History, and the Beautiful Blue Ridge Mountains, and Parkway. We hope to see you again soon. Thomas Newberry CHA General Manager Best Western Lexington Inn

"Lexington VA Best Western"

5
25/06/2017

Great place to stay. Convenient to restaurants and convenience store. Comfortable beds and pillows. Ample parking for large vehicles. This location was very close to our job site. At the end of our test we had plenty of space to park our rig.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for your review. We are glad to be able to serve your lodging needs in the Lexington area. Please let me know if I can be of any further assistance to you or your company. Gary Purvis VP of Operations Dominion Lodging Inc. 540-992-4077

"Came by motorcycle & very happy with Service & Room"

5
20/06/2017

My wife & I travel by motorcycle and have high standards for overnights. This is a very nice hotel. I would stay here again. They went out of their way to give us a convent room. The breakfast room is beautiful and is like dinning in a gazebo. My wife was happy & thats why I am happy. Stay here.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
If momma isn't happy, no one is happy! I'm glad you and your wife enjoyed your stay and i hope you will visit us again soon. Thanks for being our guest and for the nice comments. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Pet friendly and clean"

4
14/06/2017

We stayed two nights. We also brought our dog. The room was in good shape, bathroom was clean. Beds were comfortable. The complimentary breakfast was decent overall and included scrambled eggs and sausage. I would stay here again.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for the nice review. I'm pleased your room was comfortable and you enjoyed your stay. Our complimentary breakfast will give you a boost in the morning to start your day! I hope you visit us again soon. Thanks so much for being our guest. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Great and Friendly Hotel"

5
13/06/2017

nice location very clean kept hotel friendly staff nice restaurant and great breakfast. Look forward to staying in BW hotel again. This was the first time staying in BW and will return. Great they allow you to bring pets.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks for staying with us and I'm so pleased your first experience with Best Western was with us. Your kind comments will be passed on to the staff. Please visit us again when traveling through the historic Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"overnight stay"

4
09/06/2017

checked in at this location based on past stays at Best Westerns. As usual found this Best Western upheld my expectations of this chain. Overall was extremely satisfied with my stay. Would definitely recommend this location.

garyDLIvp, VP of Operations at Best Western Lexington Inn, responded to this review
Thanks so much for being a loyal Best Western guest. I am happy your visit with us was enjoyable and I trust you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"great stay"

5
09/06/2017

wonderful..the check in process was smooth and the rooms are very clean and well stocked.The fitness center is very good. restaurants and gas station are very close by.the price is very good for a double room ...no complaints here

"Filled our needs"

4
08/06/2017

Stopped here on our way to Williamsburg and this place definitely filled our needs. The desk clerk was very friendly and helpful. She helped us with our rewards application in a timely manner. The breakfast was standard fare and fresh. The only complaints I have are the toilet which ran for a long time after and the air was not all that cool. But, all in all, it was a very nice and quiet stay.

"Nice stay!"

4
05/06/2017

This property manages to provide the perception of separation from adjacent businesses. While it's a motel with exterior corridors, the landscaped green space and charming white fencing between the corridors and parking lot is very attractive. When exiting one's room guests are greeted by well maintained lawn and flowers instead of asphalt and cars. I found my room to be clean and nicely decorated. Although it was pet-friendly, the carpet seemed new and there was no hint that other guests had pets stay with them. The bed and pillow were comfortable and I slept well. No problems at all with the A/C. There was a fridge, microwave, TV, hair dryer, and coffee-maker. And, the room was equipped with easily accessible outlets for my electronics. WiFi was perfectly adequate. The sink was outside the tub/commode. There were plenty of towels that were of reasonable quality, not thin and rough, and lots of storage space in the vanity. There were also built-ins in the shower for soap, shampoo, and razors. The motel shares a parking lot with Applebee's and a gas station/convenience store, but I found the parking ample. My room faced those businesses, but I was never disturbed by noise or lights. The motel is located only five minutes from historic Lexington and the Virginia Military Institute. I didn't use the fitness room, business area, or have breakfast so I cannot comment on those amenities. I would absolutely stay here again when I'm in Lexington. It was a very good value for the price.

"Digs, Dogs, and Chow Options"

4
02/06/2017

Very nice room, quiet and back off the highway. Dogs are loving the plush grass (it is everywhere!). Between Applebees, DQ, and Subway, you will find something worthwhile to eat. Great freee wifi in room!

"very nice stay"

5
01/06/2017

We have been here twice, once during a horse show and once just for leisure. Both stays we had good service. The rooms were very unto date and clean.The bed was very comfortable and clean. the hotel entrance was very modern and pleasing. Staff was friendly and helpful. The breakfast was fresh and yummy. Eggs and sausage were hot and didn't seem like leftovers. The bananas were just right for us.

"pleasently surprised"

5
20/05/2017

what a great hotel! clean and modern with plenty of food spots near. great shower. expect a call within 5 minutes from office making sure you are happy. even had rubber ducky next to sink!. ABSOLUTELY THE BEST BREAKFAST!!!. eggs, sausage, waffles, Danish, cereal and lots of fresh fruit. Super friendly staff. highly recommend

"get elevator for second floor for the disabled"

3
19/05/2017

place to sleep, hot water, difficult breakfast. thtfvdfvdvgfbnhjmk, mbgnhgbfvcfvbgnjghnjmk,jmnhbgttyhbgvfdsxdcfvglbhyktnuj,ykiumytnybrtvecfrrftgythujyikolkumnhgfvcbnmkiuytrewasdfghjkl;.,mnbvcxdertyuiop[plokjnbvcxsertyuiolk,mjyhgbvgfrdxswerfghjiol.,kjhgbvfdcvg1rfeg46h5yhbrbry5h56t5gvryb5h564btyh5y6tgyh546ty5g4v4t

"Fairly clean motel"

3
15/05/2017

Our room smelled like it used to be a smokers room. Otherwise it seemed clean. Breakfast was below average with weak coffee. Staff was helpful and it was close to downtown Lexington, so it was sufficient.

"Just fine, but...."

4
12/05/2017

The room was fine and clean, but we were shocked to discover we'd been assigned an "accessible" room...you know, the kind with hand held shower head, fold out bench to sit on, wide doorways. It was OK after we figured out how to use stuff, but the bed in this spacious room (spacious for wheelchairs, I reckon) was a double, not even a queen size. BUT, I just checked my husband's booking and this IS what he booked! Perhaps it was the only available booking when he made the reservation March 25. Anyway, we found a double a little cozy for the two of us and we're "regular" size, lol. Breakfast was kind of lacking in choices and I've never liked those little fold over "omelets" with cheese in the middle. Prefer regular scrambled eggs, please. Still, it was convenient and walking distance to a restaurant. And a good preview of when we DO need "accessible" amenities!

"Oldie but goodie"

5
11/05/2017

The staff is exceptionally friendly and helpful, especially Sharon. We were in town for a show at the Horse Center, had a problem with the room at our first hotel and Sharon worked us in at this hotel. She was extremely accommodating and willing to help out in what could have been a bad situation. Old hotel but clean, quiet and comfortable! We will definitely stay here again next year!

"Kept their word"

4
10/05/2017

Two years ago we stayed at this BW and had a not so good stay. A refrigeration truck was parked outside our room and the compressor came on and off all night. I reviewed it on the BW site and received an email from the manager offering 50% off our next stay. Two years later we showed up and they honored the 50% off. Way to go Lexington BW l

"Friendly staff, great for a quick stay"

4
08/05/2017

Despite the fact that this hotel has not been recently updated and has outdoor corridors, it was clean and felt safe. Very comfortable bed! Another guest's dog barked for hours in the morning and the manager, Sharon, was apologetic and took money off of our bill.

"Good Value"

4
04/05/2017

Stayed 1 night Tuesday into Wednesday. Easy on/off to interstate. Never stayed at a BW before. Rooms were clean with adequate space. Room faced out to the parking lot. 2nd floor, could not hear any noise from the outside. A/C worked. Wi-Fi was great compared to many of the hotels I have stayed at. Breakfast was ok. Did have to climb 1 flight of stairs to get to room. Right next to an Applebee's but not much else in immediate walking distance. Adjacent Holiday Inn Plus hotel was $50 more per night. Very satisfied I stayed at Best Western and would definitely return

"OK for a night."

3
20/04/2017

Nothing wrong with this hotel, but nothing great, either. The breakfast was late, and the choices were limited compared with other Best Westerns. The rooms are clean and comfortable but are showing some age.

"great place"

5
16/04/2017

a nice hotel that still has have smoking rooms and has been renovated.soon some one will start a motel chain that has all smoking rooms .every one that works here is very helpful. breakfast is great.best hotel any where close.

"Clean, quiet, good breakfast, and great wi-fi"

5
15/04/2017

Stayed here two nights while visiting Washington and Lee University which is very close by. Room was clean and quiet, I slept well. Breakfast had quite a few choices and was refilled clear up until it ended at 9:30am. Wi-Fi was strong enough to stream movies. Stay was great! Also, my daughter loved the fitness room!

"If you are a smoker, this hotel is for you."

2
05/04/2017

The biggest drawback (or benefit depending on your perspective) is that this is a smoking hotel. If you are a smoker, this is the hotel for you. If you are not a smoker and you don't like the smell of smoke, be warned. Also, WARNING, if you book through Best Western's website, you could be placed in a smoking room regardless of whether or not you request one. This happened to me. Fortunately, the hotel staff called me the morning of my stay to ask if this was my intention. The switched me to a non-smoking room, but there is still a stale smoke smell in the air. I'm not sure if this is coming from neighboring rooms or what. Another thing to consider (again, drawback or benefit depending on your perspective) is that if you are on the first floor, parking is immediately outside of your door. Convenient for unpacking, but I can hear car alarms when people lock their cars. Maybe this would be less of an issue for a second floor room. So that is just a few things to be aware of if you are looking for hotels in the Lexington area. There are a lot to choose from in the immediate vicinity. As a nonsmoker who dislikes the smell of smoke, I would not chose this one again. In fact this whole review is in honor of my friends and family who either 1) love to smoke or 2) who passionately hate the smell of smoke. If I were here with my "passionately hate the smell of smoke" best friend or husband, there would be an uproar over the smoke smell in this room. If all the non-smoking rooms are like the one I'm in now, we would need to find another hotel. My sister, brother-in-law, and cousin on the other hand, would be right at home here. Smoking hotels are getting harder and harder to find.

bwlexingtoninn, General Manager at Best Western Lexington Inn, responded to this review
bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn. Thomas Newberry CHA, General Manager at Best Western Lexington Inn. Thank you for staying with us and taking the time to share your comments. We are sorry your reservation was made in error for a smoking room. As you pointed out, our staff placed a call to you To be sure if this was room type requested and made the change to a non-smoking room. We will follow up on the reported stale smoke in the room you were assigned, we would have gladly relocated you to another guest room. We have since made some changes to our reservation inventory and moved all four of our smoking rooms to the bottom of the list avoiding a smoking room being made in error. We are happy to share that All of our guest rooms have been completely updated and with new wall vinyl, window treatments, carpeting, bedding, and furniture. With this our rooms have a very clean and fresh updated look. Again, we are sorry that your room did not have a fresh smell. The Best Western Lexington Inn is a Exterior property but one that has been completely updated and has a fantastic Breakfast, and location. There are many options for dining within walking distance. We are very proud of our safe and easy access location to Interstate 64 and 81. Should any guest request a room on the upper floor or other part of the facility we are happy to accommodate based on availability. We hope you will consider staying with us again in the future. Sincerely, Thomas Newberry CHA, Best Western Lexington Inn,

"Good value and friendly staff"

4
24/03/2017

Everything was clean, in working order and comfortable. I wish hotels in general would place chairs at desks that were at a good working height - almost always far too low. The rewards program has given me incentive to use this chain of hotels more often.

"Super decent place!"

4
04/03/2017

Super clean. Nice staff. Breakfast waffles, eggs, sausage, a variety of breads & pastries. Exercise room is nice. Applebee's right across the parking lot. It's a walkout so very convenient to parking. Only down side is there's no pool & the televisions aren't so great.

"Rude"

1
25/02/2017

We had been driving all day and needed somewhere to stay. We went in the guy at the front desk was nasty and said in a rude tone $100 second floor. They have no elevator so any heavy luggage has to be carried. It wasn't that clean either. We walked out and went to a different hotel. This best western had a motel 6 feel to it.

bwlexingtoninn, Manager at BEST WESTERN Lexington Inn, responded to this review
bwlexingtoninn, General Manager at Best Western Lexington Inn. Thomas Newberry CHA, General Manager Best Western Lexington Inn Thanks so much for your review. Your comments are very important to us and I have shared them with my staff. I am concerned that you felt we did not meet the mark. We strive each day to offer excellent customer service and a clean, comfortable room. We are a exterior entrance Hotel, and we do not have elevators. We try very hard to place guest on the floor they want. This Hotel has just completed a full renovation of all of our guest rooms. And I wished you had gotten a chance to see the room and all the changes we have made. If I can be of service with future reservations, please contact me at 540-458-3020 or [email protected] Thank again for your review and hope we see you again soon. Sincerely, Thomas Newberry CHA Best Western Lexington Inn,

"Very nice place to stay"

4
23/02/2017

Very nice hotel to stay at. The staff are always helpful, and its super close to all the other stores i use on a regular basis. I Really like the service, best price for your buck. Could use a better selection for breakfast.

"Nice Stay"

4
27/11/2016

Room was clean and breakfasts were good. Mattresses not of top quality but we slept ok, We didn't get maid service the first night, but that was fixed the next day after we asked. Neighborhood was nice and grounds were kept up.

"Above average bang for the buck"

4
27/11/2016

Location is right off 81, next to restaurants and gas. Rooms are clean and included breakfast had a good number of options. Motorcycle friendly- has spot for washing bikes. Definitely I'll keep this one on my list for future travels

"Always Very Nice"

4
27/11/2016

I have stayed here many times and have written reviews on it before. Nothing has changed. Good quality, clean rooms, great value and excellent hotel staff. Sharing the same parking lot with an Applebee's restaurant, Dairy Queen fast food, gas station with mini-market. If you prefer Holiday Inn to Best Western, there is one next door. I haven't stayed there as I like the BW.

"We will be back!"

5
26/11/2016

We've started using this motel whenever we visit my MIL, several times a year. The location is great and the rooms are always clean and quiet. It is pet-friendly too. The AAA discount makes it a bargain for the area. The breakfast is freshly made and you have more than enough to choose from; eggs, waffles, fresh fruit, cereal, toast, oatmeal. The linens are soft and clean. The cleaning staff is friendly. Those behind the desk are accommodating. Have a nice stay!

"Best western Lexington Va."

4
21/11/2016

Stay was very good. Room was clean and had everything I needed. Staff was friendly and courteous and had a good selection for breakfast. Only thing was the water pressure in the shower was not very strong, but overall I would stay here again.

"Poor accommodations and unfriendly people!"

2
12/11/2016

I called the day before arrival and ask for the room to be treated since the only remaining room was considered a smoking room. I was assured it would be taken care of. When we arrived nothing had been done. It all made sense the next day when our room was being cleaned and the maid was standing outside with the door open, smoking a cigarette. The carpet is stained and the bed covers are well worn. This is by far the worst Best Western I've stayed in. Unfortunately it is a toss up with Best Western. No consistency! Would not recommend!

"Ol' Reliable"

4
11/11/2016

I come here whenever I want to stay overnight in Lexington (except when there's a home football game on a weekend). The rooms are what they ought to be (hot water, horizontal beds, working shower), there're frequently coupon specials, downtown is just down the road, and Applebee's is next door.

"Budget Hotel"

3
07/11/2016

This hotel is fine if you are on a budget, and don't mind staying in an older partially renovated motel or if other limited service hotels in the area (BW plus, Wyngate, Holiday Inn Express, Country Inn or Hampton Inn) are booked. It is well located, but understaffed. I stayed here on consecutive weekends (room 219 on 11/5 and 129 on 11/12) for events at W&L, and found the check-in process to be slow and clumsy each time. A single desk clerk,did the best he could to answer questions from guests, answer the phone, direct cleaning people and check in new guests. The rooms are clean with new case goods and lamps, but the owner stopped just short of completing the renovation; leaving the old wallpaper on 3 walls and window treatments (which hold a smoke odor from years past). Lighting in the bathrooms is poor if that is important to you. The rooms are equipped with large flat panel tv's, however, reception is poor, and HD reception is not available. Not great for watching ballgames.

"Very Nice Motel"

4
03/11/2016

This is a very nice clean and comfortable motel. The breakfast buffet was delicious and had a great selection of items including fresh fruit. There is also a good Applebees Restaurant right next door walking distance which was very convenient.

"Average"

3
31/10/2016

This is a typical "motor hotel" Well located near, but not within walking distance, both campuses and in the same parking lot with Applebee's. Rooms are clean. Staff is courteous. Breakfast is typical of what you would expect of a limited service motel. While I would not classify it as a great value, it is brobably as good for te money and one can expect just outside of Lexington.

"Nice surprise in an overpriced market"

4
26/10/2016

While the property seems to be converted from the very early Hampton Inn model, it is in very nice condition and staffed by pleasant front desk staff. It' s nice to find a well-maintained, comfortable and reasonably priced motel that you can park next to or near your room. It's worth the stop if you're not looking for a newly built facility with the latest appointments.

"10/25/16"

3
25/10/2016

This hotel was very reasonable and we were satisfied with it. The front desk put us o n the first floor after assigning us to a room on the second. My wife is handicapped. We were very pleased about that.

"Good location"

4
23/10/2016

We stayed here on our way up I-81. It was convenient and allows dogs. There were good places to walk our dog. The breakfast was okay. The room was roomy and clean. The only issue we had was that our GPS did not take us there - for some reason it took us several miles further and we had to turn around and look for it.

"Clean with friendly staff"

5
21/10/2016

Hotel is modern, beds are comfortable and room was very clean. Staff was very friendly and the breakfast was very nice. The location is right off the highway and close to the historical town and the colleges.

"Ok place"

3
18/10/2016

It was late and decided to stop at a Best Western for the night. It seems back east the hotel chain is certainly not up to the usual standards. It had outside corridors which people seem to be inconciderate of others was like sleeping in a repainted cheaper hotel. Do not recommend. Paint does not always make things good. Bed was ok. Room very run down.

"Excellent Customer Service"

5
17/10/2016

I inadvertently booked one double bed instead of two double beds. The hotel was very booked, but Gary and Jude went out of there way to get me a room with two beds. I can't thank them enough! The breakfast was good and all the hotel staff from cleaning to the front desk were helpful and polite!

"I just want to sleep"

1
15/10/2016

There was so much noise in the parking lot throughout the night. People talking loudly, car alarms going off. I never did get to sleep. The desk clerk was completely uninterested I would stop just shy of calling him rude.

"Okay hotel"

3
12/10/2016

Outdated decor and some handiwork that needs to be done to spruce up place for the price we had to pay for one night. I would say its more of a low 100 dollar price range, rather than upper 100s like we paid. However, I should note all the hotels in the area were going for that. Breakfast was pretty good and I appreciate that!

"Halfway point of a Trip"

4
12/10/2016

Clean, comfortable, for a reasonable price. Rooms were good size. We had one with two double beds with 3 people staying and we had enough room. This hotel has entry into the rooms from the outside. You forget how easy it is to unload a car with these types of rooms now that most hotels don't have them.

"Michelle"

5
06/10/2016

Michelle was wonderful, we had an issue which she resolved quickly and and kept everyone happy! Very professional and pleasant to work with! Would definitely recommend to anyone traveling in the area! The entire staff were warm, friendly and helpful, motel was quiet, breakfasts are always great at every Best Western I have ever been to.

"Had a Good Night's Stay in Lexington"

4
06/10/2016

We recently stayed at this hotel in Lexington. Room had outdoor entry, room size was good, and it was clean. Parking was convenient and free. Service at the front desk was efficient. Hot and cold free breakfast good (typical Best Western fare). We experienced no significant issues here.

"Lovely, comfortable and quiet hotel"

4
03/10/2016

This hotel suited our needs and it was really clean and tidy. The air con was a little noisy when it cut in during the night but apart from that the room suited us. The Applebee's Grill and Bar next door was a great place for a meal and the staff at both the hotel and restaurant were friendly. I would recommend this hotel for travelers.

"Stay in Lexington"

3
28/09/2016

The hotel was ok except the air unit was very dirty and so my allergies were bad. Other than that, the room was clean and the staff friendly. Not real happy with all the Trump signs and confederate flags all over the city so would not recommend this location to anyone who this might offend. We did not visit any business with a Trump sign out front.

"Fine"

4
25/09/2016

Best Western is a good choice for reasonable predictable stays.A good value and I have no complaints. Even the TV remote is disinfected and there was a nice note from the housekeeping staff. I stay at BW fairly regularly

"weekend getaway"

4
24/09/2016

Clean, comfortable and good service. Very friendly and helpful staff. Having onsite breakfast with lots of breakfast choices (including making your own waffles) was a plus.. Would use Best Western again!

"Nice Rooms, decent price"

4
18/09/2016

This hotel is a good no frills place to stay. The staff is kind and helpful and the breakfast is really good. If you want a decent place to stay without paying an arm and a leg, this is the place. The only negative I had was there was a lot of long dark hair left on the bathroom floor. I am hoping it was the maids and not the person that stayed in the room before us.

"weekday stay"

4
12/09/2016

The room was comfortable and quiet. Another stay was not quiet as the guest were congregating on the balconies at a later hour. Second floor noise is sometimes an issue for the first floor. i have far to drive so I need to be rested. I have stayed at this hotel several times. Most stays were good. The location from the highway is very convenient and the breakfast selection is excellent. The indoor pool is a plus. I noticed improvements in the rooms. The staff is very nice.

"Short stay in Lexington VA"

4
06/09/2016

The hotel was clean, the staff was friendly and everything worked. This is an excellent choice when on a budget and the frills don't matter to you. Places to eat and I64 exit nearby. Breakfast met expectations. Only a minute or two to VMI and downtown Lexington.

"Nice hotel, but has some issues"

4
01/09/2016

The hotel is nice, hot breakfast was good, but the double beds need replacing. They are curved in the middle, so a couple rolls to the center. Will make sure we get a queen bed in the future. Also the refrigerator froze all my food and beverages in it. Good location in town. Reasonable price and staff very nice. Had to carry luggage to the second floor as there was no elevator.

"Passing through, quick stop "

5
31/08/2016

Great place to stay for an overnight with a family. Office staff was very friendly and accommodating. Beds were comfortable, our room was clean, and the AC worked well. To top if off they had a wonderful complimentary breakfast, great variety of hot and cold options. We will definitely stay again when passing through the area.

"OK stay"

3
21/08/2016

We have stayed at several of the area hotels and this is about in the middle. Certainly not the best OR the worst. It was very clean! That is a positive! If we cannot find room at our preferred hotel, we will stay here again.

"Over night stay, just ok"

3
17/08/2016

The front desk clerk was very friendly and the exterior of the hotel was nice and clean . Having stayed in many BW places in the past, I was slightly disappointed this time with my room (#109). The carpets were worn and several areas were replaced with pieces of cutout carpets. The only problem with this is the edges of the cutouts were frayed and curling up which could cause someone to trip. The carpet by the doorway had a watermark stain as if a hard rain came into the room. There were no pictures on the walls which seemed odd for a hotel nor a microwave or small refrigerator. The bathroom was clean and the towels were extremely large and soft. We arrived late, were very tired and since we were leaving early the next morning it seemed useless to complain.

"over night stay"

4
14/08/2016

we had a nice room with the fluffiest towels i have had in a hotel EVER !! firm beds but clean and so too was the bathroom. Lovely breakfast with several choices of FRESH fruit!! Applebees next door gave hotel 10% discount. my only complaint was the noise early morning of big trucks starting up, and moving out ! would definitely stay here again, for the lovely towels !!!

"Excellent Hotel, especially for those traveling with dogs"

5
12/08/2016

We were so pleased when we arrived at the Best Western Lexington Inn. We were given a room with a grassy area directly in front. The other guests were pleasant and friendly, and PICKED UP THEIR DOG'S POOP! The room was easily puppy proofed (14 week old Labrador), was clean, with a comfortable bed, and quiet throughout the night. An Applebees is across the parking lot, so we had a decent take-out dinner, with the choice of eating in-room or at the picnic tables just outside our door. We didn't feel like we could leave the puppy alone in the room (he might bark), so this was a Godsend. Also the hotel breakfast is perfectly adequate. I will go back there.

"Third room much better!"

2
09/08/2016

Where to begin... check-in was great, the person at the front desk was friendly. The hotel is two story, free Wifi and breakfast (6 am - 9:30 am), located next to Applebee's and a gas station. Only about 15 minutes to Natural Bridge and the Safari. First room assigned to us #207 upstairs (no elevator by the way), the CO2 detector was going off. Room 2; #121 downstairs, smelled of mold and mildew (1st pic of mold in A/C unit after we came back from dinner). We thought ok maybe because the room was locked up and the air was not on. We turned the air on and walked next door to Applebee's for dinner. When we came back about an hour later the smell was to unbearable we had to switch rooms again for the third time. The lady at the front desk was very apologetic and said their hotel was being renovated and gave us two choices; full refund or third room. Because it was late we choose the third room, #112 downstairs. Finally a decent room and no odor of mold and mildew and no CO2 detector going off. Only issue with third room, the beds are kind of hard.

"Excellent hotel"

5
07/08/2016

We stayed at this pet-friendly hotel for 3 nights, with 3 dogs. Staff was helpful and attentive, hotel and grounds were clean and well-kept. Breakfasts were excellent, lots of choices, very good food. Beds were comfortable, housekeeping staff was great. Highly recommend this hotel, especially if traveling with pets.

"Overpriced "

4
30/07/2016

This is a nice motel. Clean and friendly service. Nothing fancy or different than all the other places along interstate 64 & 81 in Lexington VA. Breakfast was the usual continental. My only complaint would be the price. It was an Internet booking, so I'm sure the regular price would be even higher than the 100 bucks we paid for a nights sleep

"Good standard room"

3
26/07/2016

Acceptable clean, comfortable room, hotel lobby and grounds in general is tired.. needs remodel. Watch if you book far in advance, as a low listed rate may change dramatically if there's a college or special event going on.

"A good night's rest with pup"

5
24/07/2016

Property was easy to find and maneuver from the highway. Reception was smooth. Building is easy to navigate and all areas were neat and clean. Our room was located on the first floor and had direct outdoor access. There was plenty of yard to exercise the dog. We were able to walk around the entire building and even paved areas were well landscaped with trees and mulch. Initially I was concerned about being on the restaurant side of the building but with the large open yard it was comfortably quiet and there was plenty of parking spots. Slept well in the King bed and there was plenty of room to move around.

"Repeat guest"

4
20/07/2016

This was our second stay at the Best Western Lexington Inn. The rooms are in need of some care. The tubs could use some new caulk, the wooden furniture could stand to be replaced. However, the rooms are clean and the beds are comfortable for a decent price. We didn't go down for breakfast this time around, but it was good in the past. Internet service works just fine, but the reception on the tv was not so great. The staff is very friendly, and we had a very pleasant exchange with housekeeping as we departed. The hotel is in the same parking lot as an Applebee's, a Dairy Queen, a gas station with convenience store and a Holiday Inn and close to I-64 and I-81. I would stay here again in the future, but newer hotels in the area could draw me away if the price is right.

"Quick stop"

4
18/07/2016

Stopped here on our way to South Carolina South so we didn't get to see the area but we had a pleasant stay at the Lexington. The rooms were clean and the air conditioning was nice and cold like my husband prefers!

"Good Overnight"

4
15/07/2016

Stayed at Best Western during vacation trip. Had problem with room checking in, reserved king bed and assigned double bed, soon remedied. Room was clean and well maintained. Loud conversation outside and smoke coming through th ac unit along with swearing accompanying commercial vehicles distracting, but it was a comfortable night

"Excellent location clean and quiet"

5
13/07/2016

Perfect stop off hotel while travelling. Super quiet, clean, looked newly remodeled. We checked in late, our room was ready and waiting and clerk had us processed in under 2 minutes. Its less than 10 minutes to the Virginia Safari Park, which made it convenient to achieve quickly and continue or daily drive to the next location.

"Would not stay here again for the proce"

2
12/07/2016

We read a few reviews before booking, and thought for the price that it would be a nice stay. Upon arrival, we noticed the cable literally ripped out of the wall, the TV remote control did not work, and there was hair and what looked like food on the sheets. Maintenance was quick to come to our room to fix the cable but he could not figure out how to fix the remote control and left us with the remote that did not work. The room was your average, outdated "cheap stay." The breakfast was average and the kids were happy with the waffle maker. We will not be staying at this Best Western again. It is over priced.

"Nice Hotel in a Nice Town"

4
09/07/2016

We stayed here two nights. Aside from the dog smell the first night in the room we enjoyed our stay well enough. Check in went smoothly but there is no elevator so we had to lug our things up the stairs to the second floor. All of the bed pillows were lumpy. It's good that you could tell they wash them at least but would be more comfortable without the lumps! In the morning you can find a complimentary USA Today at the front desk. The lobby is beautiful with a fireplace and seating and the breakfast area is attractive and comfortable also. It was quiet at night for sleeping. We are planning another trip up that way to see The Natural Bridge sometime and would likely stay here again depending on future reviews and pricing at that time.

"Very nice stay!"

4
30/06/2016

Exceptionally clean rooms, with very friendly and helpful staff. Had to make a number of reservations and then a number of changes, about which they were very patient. Saw the word "modest" in referring to the hotel on Trip Advisor, which does not do justice to the overall good quality of our stay.

"Good place to stay"

5
30/06/2016

it was very easy to make reservations, The staff was friendly and competent at their tasks. We had a comfortable and quiet room with a comfortable bed. The morning breakfast bar had a good selection of food.

"May Be looking for another place to stay"

3
27/06/2016

This hotel was average. Upon checkin we kept hearing a noise and realized the toilet was running. We got in after midnight so we just went right to sleep. We had to sleep with the bathroom door closed due to the noise. The next day I was looking for extra shampoo in the cabinet under the sink and there was an open bag of potato chips under there. I went to the front desk and told them about the toilet running and the potato chips. We came back after a long day and the toilet was still running and the chips were still there. I threw them in the trash. I noticed that they never brought another bottle of shampoo in so I had to call the front desk to get more. They said I had to go to the desk to get it myself. So I had to get dressed so I could get the shampoo. The next day after we got back after a long day out we saw that our room was never done. Our wet towels on the floor and beds unmade. The toilet ran the entire time also. Disappointed in this place

"Very Good Value"

4
22/06/2016

We stayed for one night recently. The room was clean, service was pleasant, and we were particularly impressed with the breakfast. This included hot buffet with good scrambled eggs, sliced fruit for your cereal, and various pastry/breads. The bed was a bit soft for me, but that's a minor quibble. All for a very inexpensive rate of around $125. We recommend it and would definitely choose it next time.

"Good place to stop"

4
18/06/2016

Prompt staff, clean rooms, free internet and great breakfast. I would definitely stay here again. They were very accommodating of our cat who is a beloved pet. It was easily found and parking was just outside the room.

"best western getaway"

5
15/06/2016

Nice friendly environment. rooms were clean. Easy access on and off the highway. helpful staff. price was awesome. places to eat, gas. very nice area to be. would absolutely stay there again. breakfast area was nice had a nice variety of breakfast options.

"3 day trip"

4
11/06/2016

we found the hotel to be quiet, handy to other facilities, the only thing we did not like was the choice of tv channels..NOT enough choices. Also the high speed internet did not allow me to have access.

"Non-Family/Christian atmosphere being generatred."

1
09/06/2016

Upon going to breakfast on the morning of our leaving, I noticed that on the Male and Female bathrooms new signage of Male/Female were posted on both doors. If I had known that BW was going to jump on the bandwagon trying to force this down my throat I would not have scheduled my stay there. I am urging all to boycott this chain until they back off of this.

"Clean and quiet"

4
08/06/2016

Stayed here on a quick trip from PA to SC. The room was comfortable and clean. It was, by far, the quietest motel room I've ever stayed in!!! We make this trip regularly - I'd definitely look to stay here again. Breakfast (included) had nice options, but the breakfast room was too small for the size of the hotel.

"Good for an over-nighter."

3
01/06/2016

Friends and I were riding to Washington, DC, for Rolling Thunder and met up with 3 other friends. It was almost dark. Check-in was easy. The rooms were clean and I suppose the chain is now putting little rubber duckies out with a cute little saying that wants you to take it on your travels and take pictures with it. Nice touch. I'm going to give mine to my great-nephew for his bath time. Otherwise, I didn't get to explore much because we left pretty early the next morning. The bed was comfy. They had breakfast included, which was good. This was a good "stop-off" motel. There was an issue with sewer smell outside, though. I don't know if it was this motel's, Applebee's (which was right across the parking lot), or the other motel which sits directly behind this one's sewer issue. But, if the wind blew while we were sitting out on the walkway and chatting, it was VERY noticeable.

"My husband & I enjoyed our stay for one night"

5
01/06/2016

Pleasantly surprised by the cleanliness, comfort of the room, good breakfast items to select from. Room rate discounted due to a coupon which made the rate more reasonable for an overnight stay but still too expensive for a night's stay.

"Very clean and great value"

5
28/05/2016

Rooms are smaller than those in larger hotels and your room opens to the outside with a covered walkway, but the room is very clean and the bed is very comfortable. Also it is nice to be able to sit right outside your room, weather permitting. Breakfast is fine with the usual standard breakfast fare and the location is very close to Lexington center, W&L and VMI. All in all it is an excellent value for the price

"Just a weary traveler on 81"

4
23/05/2016

The facility sports 2 floors but beware if you have problems with stairs as there is no elevator. The room was clean and adequate. It was a Saturday night and although it appeared to be booked, there was no noise. Applebee's is immediately next door - no road to cross - but I did not dine there so I cannot attest to its condition. The price was a good value. The tv channel reception seemed somewhat limited. The outside of the facility has several small intimate patio areas with umbrella tables. In warmer weather this could be very attractive and desirable or it could be noisy. All in all we would stay again.

"A good, no frills place to spend a few nights."

4
19/05/2016

I wanted a quiet, inexpensive place to spend several nights while I was doing research at Washington & Lee, and this place was just what I wanted. The rooms are not new by any means, but they were clean, comfortable, and quiet. The WiFi worked great, and as with every Best Western I've stayed at, the breakfast was very good. (I don't like sweets or starch for breakfast. Best Western provides eggs and sausage or bacon.) The only minor drawbacks for me were that there was no desk to work at and, as is the case at virtually all hotels nowadays, there was no ventilation. The windows would not open and the air conditioner had no option to bring fresh air in from outdoors. I had to leave my door open to get fresh air, and I noticed several other guests were doing the same. Fortunately it was quiet outside and there was very little foot traffic on the hotel walkway, so I could leave the door open.

"Friday night stay, graduation weekend"

5
19/05/2016

I was apparently fortunate to obtain a reservation about six hours before I arrived. The hotel was situated in an area designed to be close to a major Interstate, I-81. The hotel did not appear to be crowded, although this was a "graduation" week-end. I was pleased that the room was furnished with both a microwave and a small refrigerator; I used both appliances. I was also pleased by the quality of the complimentary breakfast, since sometimes the quality of this amenity drops on week-end mornings.

"room run-around"

3
18/05/2016

We had a very weird experience at this hotel. on the positive side- the staff was friendly and helpful. The rooms were clean. Here were the problems- I had booked the rooms a whole year in advance to insure that my mother, who has mobility issues, would be comfortable. My parents were given a "handicapped" room with a double bed so small, they both couldn't lay down on it. there was also an armchair that was so hard, they couldn't sit on it for very long. Our rooms were not conjoining with theirs, but up one floor and down the hall (remember, I booked a year in advance to make sure of the set- up.) We ended up having to ask for a cot in order for them to get any sleep! I think that there was a rate hike sometime after I booked the rooms, so we were given the less desirable ones, since I booked at a cheaper rate. Like I said- clean, nice staff; but I felt gypped with the arrangement we ended up with!

"Disappointed Entire Hotel is Pet Friendly"

3
16/05/2016

Check-in was fine, so was check-out. However, the fact that pets are allowed in all rooms was disconcerting. Why do they not assign so many for pets and ensure other rooms are completely pet hair and dander free? This was the best choice in the area with many hotels looking very run down so we did not have much choice, take it or drive another 50 miles late at night. The complimentary breakfast was adequate. Just disappointed that while we had the choice of a non-smoking room, we could not choose for it to be pet free. We will only use Best Western again if in the same situation. Their hotels are adequate but we do not appreciate the pet policy. For this reason it gets a poor rating.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us and for your comments. I will talk to the manager of the hotel about instituting a pet room(s) policy at his hotel, so you can be assured of a pet-free accommodation. Please visit us again as we value your loyalty to Best Western. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Very Pleasant"

5
12/05/2016

Very pleasant stay. Conveniently located with a restaurant next door and courteous staff. It was referred to me by Trivago, however at check-in the reservationist was able to save me additional monies by signing me up with rewards program.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being out guest! I'm pleased you signed up for Best Western Rewards. It is a great program and an easy way to earn points good for free stays or gift cards to many businesses. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Decent Exterior Entrance Motel"

4
10/05/2016

I ended up crashing here halfway home on a drive from Nashville to Hartford. I usually avoid exterior entrance motels because of security, rodent, and bug issues. This one was a pleasant surprise. The exterior grounds were meticulously maintained to golf course standards. The room was a little dated but very clean. The bed and pillows were very comfortable. The guy at the front desk was a little cranky, but I suppose if I had to work at 1:00 in the morning I wouldn't be super happy either. Not a bad place to stay.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thank you for being out guest. We take great strides daily to maintain our exterior and interior appearance and cleanliness. It's so nice you noticed and commented on it. I'm sorry if the desk staff was a little cranky. 1am isn't an excuse, and I apologize on his behalf. I hope you will visit us again as you make the trip from Nashville to Hartford. We're a great stop from here to there, no matter where you are going!!! Thanks again for staying with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"A nice stop with the dogs."

4
10/05/2016

This hotel was clearly renovated in the recent past and is attractive, clean and quiet. For the non- pet friendly travelers out there, notice that I said clean and quiet. I heard nothing from the other dogs staying here, and the hotel looks clean throughout. With a sizable number of term guests working in various construction/utility jobs, and an adjacent Applebees, I expected at least a little noise, but none was heard. The staff was courteous and professional.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review. I'm pleased you enjoyed your visit with us. Thanks for mentioning our cleanliness as we work hard each day for just such comments. I hope you will visit us again soon and thanks for traveling! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Hotel Review"

1
09/05/2016

Although we always stay at Best Western hotels when available, this one was no where near the usual standards of Best Western. When we checked in I asked for a room on the first floor with an outside door and was told that the hotel had no such rooms. He gave us a room on the second floor but there was no elevator to take our luggage up. The hallways were filthy and our room smelled. Checking out the next day the same clerk was on duty so I asked him why he told me there were no rooms with outside doors, when clearly, there were. Not only did he not answer my question, he didn't speak! It was the strangest experience I have ever had at a Best Western. Needless to say, we will never stay here again and certainly would no recommend this hotel.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for reviewing our hotel. I'm sorry to hear your experience was not up to our normal standards. We are a two story exterior entrance hotel with all room doors leading directly outside. During the night of your visit, all first floor rooms had already been reserved or were already occupied by guests. We do not have an elevator, as we are only two stories tall. I am sorry your request for a first floor room was not available at the time of your check-in. I hope you will allow us the opportunity to serve you again should you return to the Lexington area. Sincerely, Gary Purvis VP of Operations

"Would stay elsewhere if could"

2
02/05/2016

Front desk staff was not caring that Housekeeping 'missed many rooms' that day and they had run out of replacement towels. Bed was not comfortable & A/C very noisy. Walls very thin and could hear conversations from room next door. Many other better options available in that area. Only redeeming value is the Applebees next door.

"W&L Reunion"

4
01/05/2016

Our group had two rooms for our weekend visit to Lexington. We want to recognize our housekeeper Mary. She was super courteous and made sure we had everything we needed, even when we hadn't quite made it out of the rooms yet. Convenient location for reunion events.

"best western"

5
20/04/2016

the hotel was very economical and gave us everything we needed. the surrounding landscape was inviting and the amenities lived up to the best western name. it was located in a spot very accessible to restaurants and highways.

"Stay at Lexington Inn"

4
19/04/2016

We did not like the pillows and the bed.Both were to soft.No support for our bad backs.Our second day there they brought in clean towels,but did not clean the room or fix the beds. A strong smell of cigarette smoke kept coming in our NON smoking room.And you could see daylight around the bottom of the door and feel very cold air also.

"value stay"

4
18/04/2016

This hotel was excellent value for money. The location was close to necessary amenities required for my trip. Staff was helpful, room was clean and spacious. I would definitely stay at the hotel again.

"Not as advertised."

1
16/04/2016

Even my husband hated the room! To start the experience I was hit with an unpleasant musty/deodarizor odor when I entered the door. There was a hair in the sink and the tub. The decor was dated. I was deceived by the full smiling face for the rating on a travel web site.

"Fair to average."

3
13/04/2016

This hotel is in need of up-dating. It is motel style rooms that were clean but showing signs of wear and tear. However, bedding (matress) was exceptional and allowed for a good night rest. Well situated near access to major highways.

"Truly a BEST Western....."

5
13/04/2016

This hotel was perfect in every way. Clean, reasonably priced, and right off the Interstate. We loved that it was next door to Applebees, and you could walk right over for dinner or a late night snack. We will be back again!

"Best Western in Lexington, Va"

5
13/04/2016

We stay at this Best Western in Lexington, Va whenever we travel this route from Northern NY to North Carolina, weather and room available pertaining. Normally we travel through this area three or four times per year.

"Good hotel for the price"

5
06/04/2016

Very comfortable rooms and excellent service. Make sure to ask for dining recommendations based on local venues and not just the chains there (such as the Applebees in the parking lot - who wants to travel somewhere and go to a place like that?) The staff seems well informed on local fair and can direct you to downtown where you will find lots of excellent local food, shops and other interesting places to visit. Downtown Lexington is well worth the very short drive. (Maybe a mile or two only)

"Can't beat the overall package"

5
28/03/2016

Had to check out of a competitors hotel a day early because of the filthy conditions. Could not believe how clean and comfortable the rooms were here. I was such a breath of fresh air not to have to worry about rolling over in bed. Should mention the staff was especially friendly here too. Hotel in a cute little setting near restaurants and other shops. Rooms as clean as I have ever seen. Beds were more than comfortable. Would have expected to pay double for the quality I received. Just want to say thanks for salvaging my weekend.

"great place to stay"

5
23/03/2016

everyone so nice and everything worked out great I love the area and the drive inn movie but the hotel is so very nice.check in smooth and traveled with family it all was pleasant and will have fond memories.

"Very good hotel"

5
23/03/2016

This was a great hotel to be at. The rates were very good. Breakfast each morning had hot and cold items. Rooms were clean and staff was very helpful and friendly. I would stay here again. We like the Lexington area.

"Very average"

3
21/03/2016

First the good. Front desk staff was pleasant. We'd booked through booking.com and unwittingly reserved a smoking room. No problem, the front desk clerk graciously moved us to a non smoking room. The room itself was okay was the price. Seemingly clean but the towels looked dingy. Furnishings were dated. I really think I'd pay a bit more for a better place next time. Breakfast was little less than I would have expected, but not too far off the usual included fare.

"Poor Experience"

1
15/03/2016

The hotel was not clean and the room felt and smelled moldy. Hairs in shower upon arrival. The attendant at the front desk was cold and unhelpful. The room had the tv on when I came in and I thought I was in the wrong room. Electrical items not plugged in - lamps, for instance. I was very disappointed in the experience and cost/value.

"Excellent in almost every way!"

4
05/03/2016

My son and I were not planning on stopping in Lexington, but our departure from SC had been delayed and we found ourselves unable to complete the trip back to Maryland in a single drive. I usually research and reserve all our hotels well in advance so I was a bit nervous about finding a hotel "on the fly". We got incredibly lucky in finding this Best Western. The receptionist was very polite, friendly and helpful. I feel I got a fair rate for the night and the room had many excellent points. The room was spotless. The beds were super comfortable, and I was thrilled to wake up with no back pain, which is somewhat unusual for me when traveling. There were three good pillows on each bed. There were plenty of towels and they were larger and thicker than towels we have had in similar hotels. The bars of soap are actually big enough for two people to use easily. A prior hotel had provided what was more like a "sliver" of soap, versus a bar. I appreciated two decent sized bars. The vanity had an unusual amount of storage space, 6 small cubbies plus a cabinet. We didn't need it for our single night, but I thought it was well designed. The room was quiet. The shower was one of the best I've had. Plenty of water pressure. Housekeeping staff had a welcome greeting for us in the morning and the breakfast was better than usual for this level of hotel. The waffles were great, there was sausage, eggs and biscuits too, in addition to the typical offerings. I would definitely recommend this hotel to others and stay here again. Now, the only reason I am giving it 4 versus 5 stars is because of the lack of blankets. This is the second Best Western I've stayed in recently and I wonder if this is something mandated by management, neither had warm blankets and we woke up due to cold. The beds had two sheets with a very thin blanket in between. It's warmth/thickness was more like a flannel sheet than a real blanket. My son was in the bed nearest the heater/AC and he woke up in the middle of the night because he was cold. I also woke up and turned up the temp. (Our room at home is often at just 60, so we are not used to having a super warm air temp, however we are used to having a down/artificial down comforter to keep us warm. ) This room's system fan blew quite hard, and even though I had it set to 73, the room temp remained at 65 and felt cold. I'm confident that we would have been fine if we had just had a decent blanket on the bed. We stayed in two other hotels this trip, and Best Western seems to be the only chain that doesn't provide blankets that are thick enough to keep you decently warm. I think many hotels have switched to down/artificial down comforters in washable duvets and those do a much better job at keeping you warm. I would have given it a 5 star review if we hadn't needed warmer blankets.

"great overnight location for trip to Florida"

4
02/03/2016

Convenient on/off from Interstate 81,gas, D.Q. convenience store and ,Applebees in same parking area-car wash across the street-large bedroom with desk, 2 easy chairs, frig and microwave,large, bright, well stocked breakfast area with efficient attendant,hotel staff friendly and efficient

"Best Western Seldom Disappoints"

5
01/03/2016

The hotel was clean and well decorated. The room was clean and beds very comfortable. We always try to stay at Best Westerns because they usually meet our expectations and this one did not disappoint. Breakfast options were good and had many things to choose from. We love Lexington and will more than likely stay here again.

"Stayed for An Agility Trial"

5
21/02/2016

Great place to stay if you are attending an agility trial at the VA Horse Center. Good place behind the hotel to walk dogs. 5 minutes from Trial site. The hotel has an Applebee's next door…easy to get to. Can get noisey IF VMI Cadets are on pass!!!

"Good Overnight Stop"

4
09/02/2016

I was looking for a hotel near off ramp of I-64 with nearby gasoline station and restaurant. This had them all. Right off the ramp into a Mobile station with an Applebee's between it and the Best Western. Made a reservation via Travel Advisor while refueling. Two minute walk to Applebee's from my room. The hotel was showing some wear, but was clean. It appeared that this is a favorite stop for traveling construction and engineering firms.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your comments. We do have a great location with easy access to both interstates 64 and 81. We have several nearby restaurants and gas stations to choose from and we are just a short drive into downtown Lexington. Thanks for choosing us and for being our guest! I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Left a little to be desired"

3
08/02/2016

We travel to Lexington numerous times over the year to attend events at the Virginia Horse Center. When possible we try to book the Best Western Lexington Inn. Unfortunately the latest stay just didn't add up to the usual experience. During our two night stay, when we got back to the hotel prior to the second night the housekeeping staff did a half hearted job cleaning and restocking the room. Luckily when I got back my bed was made, however I didn't realize linens hadn't been restocked until I was halfway in the shower. Dirt and shavings were still at the entrance of the room, just as they were when we left in the morning. However, our room was lucky as I booked a room for my parents as well and their room hadn't been touched and was only a few rooms down the way. Rather disappointing considering we spend a lot of time each year at Best Westerns.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us and I am sorry we didn't quite live up to expectations on this trip. I'm not really sure why we let you down by not providing appropriate housekeeping service, but I will investigate to keep that from happening again. I do hope you will give us another opportunity to prove to you how important our guest's satisfaction is. Thanks again sharing your concerns with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Welcoming"

5
31/01/2016

We were treated very well here. The staff was welcoming and helpful. The location is close to town but quiet and with good access to everything. There is an Applebee's and a convenience store/gas station next door. The room was clean and quiet and breakfast in the charming lobby was nice. When we called to confirm that we could bring our pet parrot, they were very nice and helpful. The other, higher rated(?), Best Western in Lexington did not even answer the phone.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being our guest. I'm glad your visit was enjoyable and our convenient location suited your needs. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Snow emergency trip"

4
28/01/2016

Staff and cleanliness of hotel was very good. Parking lots and walkway's well kept during a severe snow storm. Receipts for expense reports were accurate and detailed. I would fully recommend this hotel and use it again

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review of your visit with us. I'm pleased your stay was enjoyable even when the staff is stretched during a huge snow storm. We try our best to keep up with our guests needs during difficult times. I hope you will come back and visit during the warmer times of the year and explore the historic downtown area of Lexington. We would be glad to offer you a great rate to return. Just give us a call at 540-458-3020. Thanks! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Close by VA Horse Center"

5
18/01/2016

Came to Lexington for a dog agility trial. Hotel very dog friendly. Nice area out behind notel to walk dogs. Easy access to I-64 and I-81 Adjacent Applebee's restaurant and a gas station. Quet room. Only one draw back, the room with double beds is small. So try to get a larger room. Otherwise, highly recommend staying at this location.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being our guests while attending the agility trails at the Virginia Horse Center. We do have a great location convenient to the interstates, Horse Center and local restaurants. We are also a short drive into downtown Lexington, which is full of Civil War era history. I hope you will visit us again and spend some time downtown taking in the history of the area. Thanks, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"W&L visit"

4
11/01/2016

Nothing fancy but a good value especially considering the inclusion of breakfast. Only a mile from campus and easy drive. We would consider the hotel next time we visit Lexington and Washington and Lee University.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us as you visit W&L. We do have a great location with a short drive into town and the campuses of W&L and VMI. I am pleased your stay was enjoyable and that you will visit us again. We look forward to your return trip. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Good rest stop"

4
06/01/2016

Very nice hotel with friendly staff. The room was very clean and comfortable. It was easy to find and access to the highway was quick and easy to navigate. We plan on using this hotel to and from our travel from PA and FL

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for comments. it is nice to see you had an enjoyable stay and will visit us again as you travel the PA to FL route. We look forward to seeing you again. Thanks for traveling and for being our guest. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Fine for a quick stopover."

3
13/12/2015

Although a bit dated room was clean, beds comfortable enough. Carpet felt wet- I assume from AC condensation. Breakfast was average. Staff in bkft room were friendly. Check in was efficient. Great location and excellent price point for a quick stopover in Lexington

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us while traveling through the area. I'm pleased your room was clean and comfortable and the price was just right! Thanks for traveling and I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great overnight"

5
11/12/2015

Great place to stay. Clean, affordable and Applebees is right next door for dinner afterward. We went for a Lacrosse camp at Washington and Lee. Very happy with our experience. Eggs for breakfast were very good.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being our guest while attending the lacrosse camp at W&L. We have a great location with being just outside of the city limits but a short drive into town. There are ample restaurants nearby and we offer a variety of complimentary breakfast selections to start your day. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Needs renovation; old"

2
02/12/2015

It needs renovation. The doors open to the outside. The beds are not that comfortable. The breakfast is okay. The room is worn and there are stains in the bathroom. There are nicer and newer Best Westerns down the street, but they were booked when we traveled through, so ended up staying here for a night.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review. I'm sorry it seems as though you didn't enjoy your stay with us. We are constantly making upgrades to the hotel in order to better serve our guests. I hope you will visit us again and allow us another opportunity. Thanks for traveling. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Needs Renovation"

2
30/11/2015

Rooms have shabby appearance. Carpets look very dirty. Furnishings, bedding, and draperies look old and unclean. Heating/air conditioning unit very loud and noisy. Overall very noisy atmosphere. Rooms need major renovations. Would not stay here again. Felt unclean.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
I'm sorry we didn't live up to expectations for a comfortable night's rest. I hope you will visit us again and allow us the opportunity to serve you. Thanks, Gary Purvis VP of Operations Dominion Lodging, Inc.

"satisfied"

4
23/11/2015

Good value for the money. Breakfast was average but several options available, cereal, pastries, yogurt, coffee and juices, eggs and sausage. Staff was nice. Bed was very comfortable and room was not overly noisy. Would stay again if in the area.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review. I'm pleased you mentioned we were a good price value. That is important to everyone now days. We like to think we offer a nice, clean room with friendly service for a very competitive price. I do hope you will visit us again when traveling through the beautiful Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Above and Beyond Pet-Friendly"

5
22/11/2015

I will never stay at another hotel that doesn't have the boards around bottom of bed where your pets cannot hide. It was amazing. Every pet-friendly hotel should have one. The bed was comfy and the towels were plush. I felt like I was in a 5 star hotel!

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being our guest. We enjoy having families with pets because let's face it, pets are part of the family. Thanks for your nice comments. I hope you will visit with us again. Safe travels! Gary Purvis VP of Operations Dominion Lodging, Inc.

"The best motel ever on our annual trip south"

5
18/11/2015

This Best Western Lexington Inn exceeded our expectations in all categories. We have made 64 north/south trips over the years and this is the first resort which deserves a 5***** Trip Advisor rating. Starting with reception which was a beautifully-designed area staffed by a friendly, competent desk clerk, to the lobby which spectacular and then to our room which was just like a freshly-renovated model.....all of which was perfection itself. Restaurants were nearby and we walked to Applebee's. The location just off two major highways was easy to get to and the morning departure to our southern route was nearby. It will in our plans to time our trip north so that we can again enjoy the comfort of this particular inn. By the way, we had never stayed in a Best Western, so we are now 'sold' on changing our preferences wherever we travel.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for your comments. We enjoy having our north/south travelers each spring and fall. I'm glad you enjoyed your stay with us and do hope to see your on the return trip. Your comments will be passed along to the staff. Thanks for staying with us and we look forward to serving you again. Gary Purvis VP of Operations Dominion Lodging, inc.

"Awesome Hotel"

5
16/11/2015

I truly enjoyed my stay at the Best Western Lexington Inn. They share a parking lot with Applebee's, Dairy Queen and a mini-mart, which is quite convenient. Other restaurants, shopping and area attractions are just a short drive from the hotel. Rooms are super clean and have some of the most comfortable hotel beds I have ever slept on. Staff is very friendly, helpful and accommodating. The free breakfast offers a nice variety of cold and hot items and fresh coffee is available all day in the lobby. Wi-Fi works well, the exercise room is great and the property is very well kept. I'd definitely choose to stay here again, when visiting the Lexington area!

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for being our guest. It's nice to see your stay was enjoyable and you got a good night's rest. Mission accomplished!!! We do have a great location near the interstate, but far enough away to avoid the traffic and noise. There are lots of restaurants nearby and gas is just next door. We do hope you will visit us again. Thanks for choosing to stay with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"A good pause in a trip"

5
07/11/2015

During a trip from Florida to Pennsylvania, I needed a place to stop for the night. A check of options on the Internet brought me to BW Lexington Inn. It was in a good spot (not far off I-81) and the price was right. The room was clean, the staff at check in was welcoming and helpful. The room was quiet and the bed was just right. An Applebees is a very short walk from the inn. Best Western Lexington Inn was a good place to take a break from the road. I'd do it again.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us. I'm glad you enjoyed your stay and we do look forward to seeing you again. On your way back to Florida, if you have room, can I go????!!!!!! Thanks, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great to be in out of the rain"

5
04/11/2015

We had been driving in solid rain for two days due to the weather produced by hurricane Patricia. Really pooped and spirits low. The hotel staff really picked up our spirits with their friendly personalities. We do plan to stay there on our return trip in a few months. Great breakfast, great rooms

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
I'm sorry to hear your road travels were in rain for several days. That does make it difficult on everyone. I'm glad the staff was able lift your spirits and help make the day a little brighter. We look forward to your next visit. Hopefully the weather will cooperate this time! Thanks for being our guest. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great value with a great location"

5
03/11/2015

We decided to stay at the Best Western Lexington Inn for our trip to the Natural Bridge. We have stayed in the HI Express just behind the BW in the past, but the price at the Best Western won us over and will bring us back in the future. Check in was fast and friendly, our rooms were comfortable and clean and breakfast was as good or better than higher priced hotels. For lunch and dinner needs, an Applebee's is right next to the hotel and will give you a discount if you show them that you are a hotel guest. A gas station with an attached Dairy Queen is just on the other side of the Applebee's and a few other places are within a short drive. We were very happy with our stay and we look forward to returning to the Best Western Lexington Inn in the future.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for choosing us for your overnight stay and trip to Natural Bridge. Thanks also for your nice review and kind words about our clean and comfortable rooms and the great location we have. I do hope you will visit us again soon. Thanks again for staying with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"More than I expected"

4
30/10/2015

While traveling the Blue Ridge Parkway we exited & spent a night here. It exceeded my expectations. The location was convenient. It was close to restaurants. Gas stations were also very close. The place was clean & quiet. The staff was courteous & helpful. I would give it 4.5 stars out of five.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for staying with us and for your review. I'm pleased your stay was enjoyable and you rated us so high. I hope you will visit us again soon. Thanks again for being our guest. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Best Western"

4
24/10/2015

Stopped at the Best Western Lexington Inn on our way to the Natural Bridge. Room was quiet and clean. Staff very friendly. The eggs at breakfast were on the cool side. Tried making the waffles three times and they did not bake properly. Batter was thin - probably sitting too long. Donuts were to the stale side. Booked this motel a good month before our arrival. Should have waited till two weeks ahead, room was $10 cheaper.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review. I'm sorry breakfast wasn't up to the standards we should have been. I will speak with the breakfast attendant about the issues you mentioned and have her keep a closer eye on things. I hope you will give us another visit as we want to show our true efforts for guest satisfaction. Thanks! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Lexington Inn"

5
20/10/2015

The Lexington Inn is one of the best Best Western locations we have ever stayed in. Keep up the great work ! Staff and overall cleanliness in room and building as well as access to restaurants we're outstanding!

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for your kind words and for choosing us as your resting place. We have a great location and strive each day to serve our guests to the level we served you. I hope you will visit us again! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Fair enough"

3
20/10/2015

It is close to town, staff was actually funny and talkative. Rooms are good, beds okay served continental breakfast. The only down side, which is not their fault is as far as food a Crapplebys next door is the only game in town. II have no idea how that chain survives.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review. I'm pleased you enjoyed your stay with us, but I'm sorry you didn't enjoy your meal at our neighbors. We can offer many suggestions for other restaurants in the area. There are several chain restaurants nearby and many good locally owned restaurants just a short drive into downtown Lexington. The front desk staff would be happy to offer suggestions. Thanks again for being our guest. Gary Purvis VP of Operations Dominion Lodging,Inc.

"Stay in Lexington"

5
20/10/2015

Great place to stay for VMI's Parent weekend. No worries what so ever. Good location, not far from barracks for bringing my son back to take naps or just hang out. Applebees next door as is a DQ and convenience store.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us during your visit for Parent's Weekend. We have a great location for both VMI and W&L. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Dated Property"

3
20/10/2015

This is an older hotel in need of a major renovation. The "motel" rooms are 40+ years old. The place is clean, the beds are good, the breakfast buffet is well done. The rooms are inexpensive. The bathrooms are small. The heating/cooling units in the rooms provide excellent white noise.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for staying with us. It is nice to see your stay was restful even though you feel we could use a make-over. We are constantly making improvements to better serve our guests I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Forget the rest, stay with the Best (Western, that is)"

5
19/10/2015

I recently relocated from Atlanta to the Philadelphia area to take a new job after a couple years of no employment. I drove up taking the "western route" to avoid Washington, DC traffic and for the more scenic ride. I decided to spend the night in the Lexington, VA area due to the easy availability of the road warrior (or weekend traveler) essentials: food, gas and lodging. I visited several hotel properties and asked three questions in order of importance to me: price (very important), high-speed internet and breakfast. Many hotels were $100+ for the lowest-priced room. Ugh! The Best Western excelled in all three criteria areas and was under $100 (rates may vary, or course). When I checked in I noted that the big-name "Express" hotel a few hundred feet behind them charged about twice what they were charging. The room was wonderful, service outstanding, and I got a great night's sleep on a comfortable bed with dream-inducing pillows, had a hearty breakfast the next morning and was on my way to Philly. I highly recommend this property. My name is Bill, and I approve of this rating!

"Not much to offer"

2
12/10/2015

I booked this hotel for a last-minute business trip. Will make sure to plan ahead and not stay there again. The rooms were not well maintained, the staff was apathetic at best and the breakfast was terrible.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
I'm sorry we missed the mark on your visit. I will speak with the entire staff to see where we failed on your stay. I hope you will give us the opportunity to sere you again so you can experience the type of visit we like for each of our guests to have. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Good place to stay"

4
07/10/2015

Centrally located. Rooms was large and very clean. Refrigerator, hair dryer and night light. That was a great plus. They serve a great breakfast. The room was very reasonably priced and with such a great breakfast even a better deal. Applebee's is on the same property which was very convenient.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for being our guest and sharing your comments. I'm please your stay was enjoyable. Thanks for mentioning our great location and breakfast selections. I hope you will visit us again when you return to the Lexington area. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Clean and No Complaints"

4
05/10/2015

My wife and two daughters stayed here for Parents and Family Weekend at Washington and Lee University. I chose this hotel because it was the cheapest priced hotel that had the best ratings. I was not disappointed, and was actually pleasantly surprised. I wasn't sure what I'd be facing. From the start, the hotel staff was friendly and helpful. The room was immaculate and updated. The free wifi worked great. The beds and pillows were very comfortable. Slept like a rock. In the morning, the breakfast buffet was great. There were about all kinds of breakfast food options, including scrambled eggs and sausage patties, but also cereal, bagels, oatmeal, coffee, all kinds of juices, fresh-cut fruit, yogurt, make-your-own yummy waffles, and more. I was really pleased. My second morning, I had a scheduled breakfast at 9:30, but I went down and got "first breakfast" in the hotel first, as did one of my daughters. The woman stocking the breakfast was perfect--friendly and attentive. Checkout took about 20 seconds. Really. I was very pleased with this stay and intend to stay here next year, too, for the same event. This hotel is the closest to downtown Lexington of all that are close to the interstate on old Lee Highway (Route 11).

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks so much for staying with us while visiting Washington and Lee. We are a short drive into town and the campuses of W&L and VMI. I like your detailed description of breakfast. Now the pressure is on to make sure for some reason we aren't short one of those items some morning and get called on it by another guest. Don't worry, we work well under pressure. I hope you will visit us again when you return for a W&L weekend. Thanks again! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Standard motel room"

3
02/10/2015

Clean, comfortable room. Reception staff extremely helpful. Poor soundproofing. We were disturbed at various times of the night by people using their bathrooms, snoring, slamming doors, hammering (!) and smoking on the walkway outside. Breakfast was usual buffet.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for your review and for being our guest. I'm sorry outside noise disturbed you but I'm pleased your room was clean and comfortable and the staff was helpful. I hope you will visit us again should you return to historic Lexington. Gary Purvis VP of Operations Dominion Lodging, inc.

"Fine place to stay overnight when passing through town, could use updating"

4
27/09/2015

We were traveling up I-81 and needed to stop overnight, this was the cheapest place that had a king bed. We booked online and arrived half an hour later. The manager that checked me in was very nice. Rooms could use some updating but everything was very clean. We did not have breakfast, though it was offered. I'd stay here again for the price and when passing through.

garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review
Thanks for traveling and staying with us. There are lots of choices on the I-81 corridor, so I'm thankful you decided to give us a try. We are very close to I-81 and right off of I-64. We try to offer a very competitive rate and a clean and comfortable room. We a have a large breakfast selection to start your day. Thanks again for staying with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great facility and staff"

5
27/09/2015

This is a great facility with a great staff. This was our third stay and it continues to impress. After checking in i received a phone call from the front desk shortly after arriving in our room to make sure we were happy with everything. Any questions or needs are met with a smile and effort to please. Facility is very well maintained. The hot continental breakfast (small omelette and sausage) along with fresh fruit was very good and the dining area well maintained. Highly recommend this BW if you find yourself in the Lexington area.