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Best Western Hotel Timpanogos Inn, Lehi

4.0/5  - basé sur 397 notations.
195 S 850 E, 84043-3448, Lehi, United States - See map

School groups, business and leisure travelers all enjoy this comfortable, centrally located Utah Valley, 100% non-smoking property. It is the pleasure of the friendly, exceptional staff of the Best Western® Timpanogos Inn to welcome travelers from all around the world and provide them with clean and comfortable lodging. Located adjacent to Interstate 15, (Exit 279) in Lehi, Utah. This hotel enjoys unprecedented access to nearby Talons Cove Golf Club and Reception Center, Utah Valley University, Brigham Young University and easy access to Salt Lake City. The hotel's central location is close to theaters, rodeos and other special events held in and around Utah County. Boasting the largest indoor pool in town, the Best Western® Timpanogos Inn provides travelers with the comforts of home. A full hot morning breakfast is offered daily to guests. All accommodations feature free high-speed wireless Internet access. Take advantage of military, corporate, and group rates. Make a hotel reservation today! Enjoy your stay!

Best Western

Hotel Timpanogos Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 398 guest reviews
NOTE ISSUED
Excellent
218
Very Good
102
Average
38
Poor
22
Terrible
18
REFER TO NOTICE
Business Business
68
Couples Couples
98
Family Family
185
Friends getaway Friends getaway
12
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Welcoming staff/Clean/Good breakfast"

4
19/07/2018

We came in late after spending hours at the Thanksgiving Point Dinosaur museum. Seemed to be a close and perfect stop for us on our way to Las Vegas. Not too expensive, and the stay was short but nice! Welcoming staff. Clean rooms and comfy beds. We also enjoyed the breakfast in the morning! Filled our tummies before we hit the road to Vegas. I want to add that they warned us about some noise as they were hosting a big choir youth group as well as a baseball team....but we did not get bothered at all as they but us away from them, lol. They also said to be early up for breakfast as the youth groups might eat it all. I find this funny, but really appreciated the "warnings". This being said, we were not the first to have breakfast, and there were plenty of food to feed everyone, including all the teenagers they had spending the night ;) Thank you. We will stay here again passing through SLC.

"Autism friendly"

5
07/07/2018

I really loved this hotel. They sent me an email the day before asking if I'd like to check in and a idea of what time I may be checking in. They also asked if I needed anything. I asked them to put us in a room away from machines, traffic areas, etc. Bobby the GM, researched what they could do to make the place more relaxing space for my daughter. He offered to bring her breakfast to the room, and said he was thinking of ordering weighted blankets for families with persons with autism. Bobby gave us a room bigger room to give my daughter more space, and it a quiet spot. When we checked in after a long day, Karen checked us in and she did it with a smile, was expecting us and was really great! I have to say, that this was the nicest group I've felt with when checking into a hotel, in fact we were spoiled. You can tell which owners/employees really care and which ones don't and this group cares! We had actually planned on staying there on our way back and when I told them, they already set up giving us the same room. Thank you Bobby and Karen for being so wonderful!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Melody, thank you for the amazing review. I am so glad you appreciated all the little extra steps we took to make your stay more comfortable. We sincerely do care about our guests, we intentionally look for ways to provide a unique experience, we look forward to seeing you in again next month. Have a great day and once again thank you.

"Excellent experience"

5
29/05/2018

My family and I were passing through and looked for a place to stay a few hours before and this hotel did not disappoint. It was very clean, new and fresh looking. The beds and pillows were super comfy. The breakfast was good, staff were friendly and overall there was nothing to complain about.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Steph, thank you so much for the amazing review, I am ecstatic to read that you really enjoyed your stay here. I know our entire team works intentional and diligent to provide the best experience possible. Did you know we are ranked in the top 20% of ALL Best Western hotels? We're a little hidden gem in Lehi. Please come back soon, I will challenge my team to even better.

"Business in Lehi"

4
28/05/2018

Good place to stay, service was excellent and freindly.The rooms were clean and welcoming. Bathroom is a little small but doable.The grounds were clean and well kept. A little difficult to find, maybe some better signage.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for the thoughtful very rounded review. Last year we installed a 16 ft x 10 ft illuminated freeway sign plus we installed 2 parking lot entrance signs. In addition to upgrading our exterior signage we recently remodeled the entire hotel which propelled us into the top 5 of all hotels in our entire area and last week we also won the Chairmen of the Board award from Best Western for our high level of service and top it all off we're ranked in the top 20% of ALL Best Western hotels. Please come back soon, I would like to see if we have a room that better fits your needs.

"A solid choice, no issues"

4
27/05/2018

Clean, comfortable, and good breakfast. Everything I expect in a Best Western. Staff was courteous and efficient, rooms were nice. The locations was great. A solid choice, I would definitely stay here again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
"SOLIDS CHOICE" I love it thank you Bike Dude. Not sure what bike you ride but we are a Harley partnered hotel. If you're a HOG member you get discounted pricing and extra amenities at check in. What was your favorite part of the breakfast? Was it the waffle bar with 4 flavors and 8 topping or was it the southern biscuits & gravy? Please come back soon, I'd love to see your bike.

"Clean, comfortable, affordable."

5
27/05/2018

Booked this hotel a couple of months in advance. Great rate, and a very good experience. Stayed 3 nights. Better than average breakfast and a really nice lobby area. Pool looked clean, plus a hot tub area. Will book again next year.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Jeff, thank you so much for the perfect score and your vote of confidence. We are very proud of our hot complimentary breakfast and as you know we serve scrambled eggs, hash browns, biscuits and gravy, sausage or bacon, 4 flavors of waffle with 8 toppings. I bet you didn't know but our indoor pool is actually the largest hotel pool in the entire area with 23,000 gallons of water. Can't wait to have you stay again, please come back soon.

"Not really Pet friendly"

4
10/05/2018

Pet fee charged and basic pet room provided but pet area could barely qualify as pet friendly. Simply a patch of grass next to a lot of garbage.No room upgrade for being a Diamond member because of pet room assignment

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Diane there most have been some type of miscommunication, we have an amazing lush green area on the south side of our building. We recently down sized it but it used to be the size of an NFL football field, now its half that size but still very impressive with dog waste cleanup stations and plenty of shady trees. Thank you for being an ELITE member of our Best Western rewards program, yes we only allow pets in certain rooms, the reason is because we understand other guests have allergies to pets, so we want to be sensitive to them. Have a great day and thank you for loyally and repeat business to the brand.

"Nice comfortable place."

5
09/05/2018

The room was clean and comfortable. Very little noise. We were visiting for our daughters university graduation, and were glad to find an affordable place that fit our needs. We would stay there again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
AWESOME!!! Thank you so much for the perfect score of 5 stars. I am glad to see that you really enjoyed your time here.

"Better place to stay"

5
07/05/2018

We stayed in another location in this area where they charged an exorbitant fee for the same old breakfast. This facility had a laundry which was extremely helpful. The staff could not have been more helpful. The building is configured in such a way that the lobby noise lifts to other floors. Ask for a room away from that.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
WOW!!!! Thank you so much for the fantastic very detailed review. It boggles my mind that other hotels in my area charge up to $100 more per night, yet you get less. You have to pay for breakfast and pay for wifi. We offer both complimentary, and if you're an elite Best Western Rewards member, we will do our very best to give you a FREE upgrade. It pays to stay at Best Western.

"The Best of the Best - Best Western"

5
17/04/2018

This is a wonderful property. I was impressed with the Front Desk personnel at check-in - very efficient. The property, including room, was very clean. There was a problem with my bill but was resolved at check-out. I would not hesitate in booking this hotel again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Linda, thank you for the great review and your amazing vote of confidence. You willingness to come back is the best compliment any business can receive. Thank you for being an elite member of Best Western Rewards program. I see you redeemed $50 which you earn by being a rewards member. Its pays to stay :) Did you know we renovated the hotel recently? I am glad to see that you enjoyed the improvements we made. Please come back soon, I will challenge the team to do even better.

"Excellent Value"

4
17/04/2018

Excellent service by staff. Wonderful rooms with very comfortable beds. Great breakfast offering. Love the location off the freeway for easy off/on access and yet was quiet for great sleeping experience.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Paul you are amazing, it was a pleasure accommodating you. Thank you for the awesome review, I am so glad you enjoyed your stay. We work very intentional to provide the best experience possible. We are very proud of delicious hot breakfast. (scrambled eggs, sausage/bacon, hash browns, biscuits and gravy, fruit, muffins, oatmeal, juice, coffee etc....) Please come back soon, I will challenge my team to do even better.

"nice and relaxing"

4
16/04/2018

I have stayed here many times. The staff is always smiles and willing to help out with any issue. never had a big issue or a big disturbance while staying here. There are plenty of local food options and even being right off the freeway it is very quit.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Brandon, thank you for taking the time to share your experience with the rest of the world. We work very diligent to provide an exceptional experience.

"Great place to stay!"

5
03/04/2018

The staff is always accommodating and helpful. Needed some copies and couldn't get the printer and computer to connect. Seth took care of it and made the copies in is office so I could get going to my meeting. The hotel is well maintained and clean. I stay here a lot and it's always great! I'd recommend it to anyone!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Leslie, we really enjoy accommodating you and Mark. We know you have choices and we're grateful you stay with us. Your repeat business if the best compliment we can get. Thank you for vote of confidence. Thank you for your business and thank you for the amazing awesome review. Have a great day and I am sure we'll see you both real soon.

"Fabulous Hotel - Caring and Helpful Staff - Great Rooms"

5
28/03/2018

I would definitely stay here again. The hotel looked nice from the outside, was very clean and nice looking on the inside. The rooms were clean, spacious and wonderful. The breakfast was good. Zero complaints. I will definitely stay here again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Kari, your review honestly made me smile. It is so encouraging to know you had a great experience. Our team works very hard to exceed expectations, they all intentionally look for ways to make our guests feel special. Thank you for your vote of confidence, please come back soon. I always challenge our team to do even better next time. Have a great day and thank you for your business.

"Needs an update."

2
26/02/2018

This property is centrally located between the west end of the Salt Lake Valley and Provo. I suspect when it was built, likely in the 1980s or early 90's it was a excellent hotel. Much of it has not aged well. The lobby was modern and well appointed. The room we had, not so much. Note the broken down chair and the finish literally "cleaned" off the cabinet. The shower was marginal. Despite requesting a standard room, they gave us a handicapped room. What really kind of miffed us was that the TV had no CNN available. All the FOX channels were available. The breakfast was hotel adequate. Next time in this area we will bypass this older Best Western

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
David thank you. I sincerely appreciate you taking the time to review the hotel. I looked into your reservation and noticed you are an employee of Best Western and you originally made a reservation for a handicap accessible room with 2 beds. I sincerely apologize if you had hopes of being switched to a different room. I will definitely looked into your other feedback, our goal is to always provide the best experience possible. We intentionally look for ways to improve. Have a great day and tell Joe I said hi.

"Outstanding Hotel Experience"

5
23/02/2018

The Best Western Timpanogos Inn is a great hotel which we stay in each year for our two daughters' annual dance competitions at nearby Thanksgiving Point. This year I can say that our check-in experience with Kristopher and Nick was the best I have ever experienced in all my travels. They were both extremely friendly, helpful, and professional. The general manager, Bobby, is also very friendly and sincere in making sure guest's stays meet and exceed expectations. The breakfast is amazing and the hotel and rooms are super nice. We enjoyed the indoor pool and hot tub. I would recommend this hotel to anyone visiting the Lehi, Utah area.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Drew, you are the best, seriously thank you so much for all the amazing compliments. I will for sure pass on your compliments.

"Frequent Guest"

5
13/02/2018

Love this hotel and staff! I travel once a month to Utah and always stay here. The staff goes above and beyond! Rooms are always clean and breakfast is great! I am always greeted with a smile. I forgot my computer cord once during one of my stays and they were nice enough to lend me one so I could charge my computer.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Denise, thank you so much for the amazing review. I love that you are greeted with a smile every time you stay. Its the small things :) Thank you for your repeat business, have a great weekend.

"Stayed for my uncles funeral"

5
06/02/2018

Except for the hot tub being lukewarm, the stay was superb. Comfy, comfy beds! Breakfast was hot and delicious and the staff extra helpful. The rooms were clean and had a microwave and refrigerator. The pool area was very clean and well kept.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Marie, thank you for the review. I apologize about the hot tub, we will definitely keep a closer watch on it.

"good weekwend"

5
16/01/2018

Great stay with family....close to Starbucks and IN and OUT Burger. Staff was great to work with...The woman who keeps the breakfast bar stocked was efficient and friendly. Breakfast was good. This is one of the best Best Westerns I have stayed in.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
"one of the best Best Western you have stayed in" wow what an incredible compliment. I am so encouraged to read this. I will definitely pass on your kind words to the team, they will be thrilled. Have a great day and please come back soon.

"Great Nite in Utah"

5
10/01/2018

The Timpanogos Inn is one of the better BW resorts we have ever stayed at. The room appointments are top notch and the breakfast offerings are without equal. It's location is close to very many great places to ear dinner. DON'T miss it.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
wow!!! what an amazing compliment. There are some amazing Best Western hotels and to know we are the best you have ever experienced is a very big vote of confidence. I am so encouraged by your review, thank you for sharing it with me.

"Very nice hotel"

5
08/01/2018

Always like Best Western and this was a good one! Great breakfast and the rooms were nice. The hot tub was a little cool and the bathrooms were a bit crowded but otherwise everything was excellent! Best yet the room was free with best western points.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Awesome, I am glad you were able to use your points for a FREE night stay, that is one of many perks you get for being a Best Western Rewards Member. In addition to being able to redeem your points for FREE night stays, you can also redeem them for Home Depot Gift Cards, Airline Miles, Car Rentals, iTunes Gift Cards, TV's etc............ Best Western is always running specials promotions, in the past they have done double or triples points for every dollar spent and they have also lowered the required points for a FREE night stay to ONLY 10K points.

"Best Western Timpanogos had a great day"

5
01/01/2018

I enjoy staying down there when I'm working down in that area people that work in the hotel from the manager on down or great people they treat their clients well they take care of you and it's nice and clean the breakfast is good and swimming pools always clean the hot tub I've just enjoyed it and a very courteous also I would recommend the Best Western Timpanogos to anyone there's an excellent clean Hotel and there's good close freeway access and good restaurants right around them also

Bobby S, Owner at Best Western Timpanogos Inn, responded to this review
WOW!! Thank you so much for all the amazing goodness in your review. This just made my morning. I love reading things like this. The hotel team work so hard to provide the best possible experience. We love our convent freeway access, if you travel north an exit or 2 up the freeway, you have to deal with some of the worst traffic in the entire state of Utah.

"Great Hotel Management and Staff!"

5
31/12/2017

The hotel manager and staff made sure our large family was very comfortable and had the room we needed to enjoy our stay. Our kids loved the pool and spa. The family suite was great! We highly recommend the Timpanogos Inn

Bobby S, General Manager at Best Western Timpanogos Inn, responded to this review
I am glad the Mitchell family enjoyed their stay with us, we look for unique opportunities to go above and beyond what our guests expect. You came to the front desk expecting to pay more since you ended up having more people in your room than you originally booked for, but instead of c haranguing you more we e=waved the extra cost and upgraded you. Those are things that set us a part, we're not worried about a couple bucks here and there, we are committed to guest satisfaction. have a great 2018 Koby, please come back soon.

"Love it there"

5
26/12/2017

It's our first choice when visiting. We have had nothing less then a great experience. The staff is always friendly and helpful. The breakfast is good, pretty good choices. The room is clean and comfortable.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thomas thank you for the glowing review. Glad to read that you always have an amazing time here. We looks for ways to stand out and be unique. As you know, part of our amazing breakfast is an awesome waffle bar, 4 flavors of batter and 9 toppings. I have become somewhat of an expert at making amazing life changing good waffles. Next time you stay here, I would love to personally make your my favorite waffle. Have an awesome 2018 and behave :)

"Excellent place to stay!"

5
26/12/2017

Great hotel and staff! Always a pleasant stay. Clean inside and out. They go out of their way to make sure you have what you need and that you are taken care of. Conveniently located just off the I-15 but you don't hear any road noise. Walking distance to stores and restaurants. Beds are very comfortable.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Leslie, you are the best, thank you so much for taking the time out of your busy holiday schedule to share your recent experience with the rest of the world. We think our location is ideal, you don't have to deal with the traffic nightmare like other hotels at Thanksgiving Point.

"Couldn't have been better at an exhausting stressful weekend before Christmas!!!"

5
24/12/2017

This was a trip we didn't want to make but everyone made it so much easier and less stressful!!! Wish the bathrooms were a little bigger but that is my only complaint this was a best hotel stay!!! We were next to family and yet couldn't hear through the walls and good breakfast even for picky eaters and wonderful staff...

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Sorry to hear you had such a stressful holiday weekend but I am glad to see that we were able to help alleviate some of that stress but providing top notch service. We love our breakfast and I am glad you did to, I hope 2018 is a great year for your family Brian.

"Clean and comfortable rooms and friendly staff"

5
04/12/2017

We were extremely satisfied with our stay at this hotel. The check in experience was great, the employee who checked us in was especially helpful and friendly. The guest room was clean and comfortable and breakfast was delicious. I would definitely stay here again when in the area. Also, the GM of the hotel sent me an email the day of my stay to see if I needed anything before I arrived. I really appreciated that extra customer service! :)

Bobby S, General Manager at Best Western Timpanogos Inn, responded to this review
Lindsey, thank you for the awesome review. I am glad to see that you really enjoyed your stay. I hope to see you again in the near future.

"Soft Comfy beds"

5
28/11/2017

Great hotel. Friendly staff. Yummy breakfast. Waffle bar, eggs, hash brown and sausage, beside the usual oatmeal, toast, cereal etc. Clean room. Soft comfy sheets and beds. We stay here a couple times a year and always have a great experience.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I am glad to see you really enjoyed our FREE hot breakfast buffet. We are very proud of it, my favorite part is the waffle bar, 4 different seasonal flavors and 9 toppings. Next time try putting chocolate chips inside the waffle batter

"Very quiet and comfortable"

5
28/11/2017

The room was very quiet and very comfortable. The heater was quiet. The mattress and pillows were very comfortable. The breakfast is typical but hot and well stocked. All the employees were helpful and courteous.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
What was your favorite part of the complimentary hot breakfast buffet? I love our waffle bar that comes with 9 toppings. I enjoy showing guests different combinations and concussions . I will pass on your kind words to or team members, its nice hearing compliments about them because they are committed to guest satisfaction and word hard to provide the best experience. Have a great day and I look forward to hosting you again in the near future.

"Strategically located, high in quality"

4
27/11/2017

Very easy to access from the freeway. Room was quiet despite being near the freeway. Beds are very comfortable, rooms are very clean and the breakfast area is large and accommodating. Very nice indoor pool, quite large. New elevator to the upper floor is very helpful.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Paul as I review and read our recent reviews, it really warms my heart and makes me smile, knowing that you really enjoyed your time here. Thank you for taking the time to share your recent experience with me and the rest of the world. Have a fantastic day and please come back soon.

"TRAVELERS PARADISE"

5
26/11/2017

I find myself commenting where ever I stay , although I prefer BW, they are not always available , that is where the motor home comes in handy my overall rating is excellent since they remodeled the rooms and upgrades to all utilities and everything worked as it should. now if only we could get the pool and hot tub for 5AM before breakfast is being served , for a relaxing stress free environment , because as you know we babyboomers rise early as we have our whole lives for harvesting and planting the fields or paper routes or school activities and showing up for work 1/2 an hour early my only suggestion would be that stress free early morning environment for those who need to start out a brand new day totally stress free, after all the exercise room is open and after a good work out what could be better than access to a warm pool and hot tub , for stress relief

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Leland, I love you review. I like how creative and articulate you are. How goal is always figure out a way how we can improve and provide a more relaxing experience for our amazing guests, I will definitely speak with our department managers and see the feasibility of opening the pool earlier. Thank you for your vote of confidence by giving us the overall rating of EXCELLENT. Please come back soon, I'd love to personally meet the man behind one of the greatest reviews I have ever read. Travel safe and have a great day

"Great little hotel in Lehi"

5
20/11/2017

This is the a great little hotel that should be a BW Plus! I love this place and stay here all the time. They have put a lot of money and thought into upgrading and improving the property. The fitness room is just the right size and the Wi-Fi works great. The breakfast is tasty and the room is just the right size. Thanks for a great stay!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Cary thank you so much, as you noticed we remodeled the entire hotel, we addressed every inch of the hotel even installing a new elevator. Before we started the renovation we planned on changing from a core Best Western to a Best Western Plus but decided after the renovation was completed to remain a core. The advantage to our guest is they now get to experience the awesomeness of a BW Plus but at the cost of a core. I am glad to read that you enjoyed what we did, please come back soon.

"Great stay"

5
03/11/2017

The beds were very comfortable, staff friendly and very helpful. Clean homey rooms, pet friendly, breakfast was okay but we look for a room with great beds, cleanliness and friendly staff, they hit all the notes.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
James, you are amazing. Thank you for the kind words and great compliments. We enjoyed hosting you. Please come back soon.

"Our family was very comfortable"

5
01/11/2017

The staff made us feel welcome right away. Our room was spacious enough for our large family and a great value. The beds were comfortable. It was quiet. The breakfast was excellent. The hotel was very close to Thanksgiving point.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Jennifer, thank you so much for the great compliments. I am glad you enjoyed your stay. What was your favorite part of the breakfast? I like the 4 different flavors of Belgium waffles with nine different toppings. Friday is here, have a great weekend.

"Very clean & extremely friendly employees"

5
27/10/2017

I stayed at this hotel on business. The rooms are very large and very clean. The breakfast was fresh , with lots of choices. The staff was very friendly and helpful. Extremely nice pool and jacuzzi area.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Mark, thank you for taking the time to review our hotel. I am glad to read that you enjoyed so many of our amenities. Di you know we have the largest indoor pool in the entire area? 40,000 gallons.

"Great hotel for the price"

5
24/10/2017

First trip to the Utah area and it was breathtaking. The rooms at this hotel were very clean and the service was excellent. I was impressed with the complimentary breakfast. They had a ton of delicious options available. The rooms were also very quiet. The indoor pool is large and well maintained. Its a great place for families.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
we love our breakfast as you know we serve scrambled eggs, sausage or bacon, hash browns, 4 flavors of waffles, biscuits and gravy, fresh fruit, yogurt parfait bar with 8 toppings.

"Business/Lesisure"

5
24/10/2017

Great staff!!! Good quality good location close to food insterstate ...we travel often and will only stay at Best Western and we've stayed at this location a couple of time and have been satisfied both times

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Jason, glad to have you guys back, sorry I missed you. Hopefully everything is going well. Look forward to seeing you guys soon.

"Great Staff, Great Breakfast, Great Hotel"

5
23/10/2017

The continental breakfast is superb. I did have issues with the business center computer connecting to the printer, but the staff was quick to solve it. Since there weren't many people staying in the hotel during my time there, they upgraded my room. Pool and hot tub were great. All around a good hotel with great service. I would definitely stay here again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
We love upgrading, every day we look for people to upgrade. :)

"Very friendly and clean rooms"

5
21/10/2017

While staying out of town on business I have this Best Western to be very clean and affordable there Breakfast is very good with a wide selection of food my room was very fresh and spotless and all the employees at the front desk are very courteous and helpful

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for all the great compliments, we work hard to provide an exceptional experience. We are proud of our complimentary hot breakfast.

"Comfortable and Family Friendly"

4
21/10/2017

Great suburban neighborhood, good prices, and superior staff make this a good choice if you want to be just south of Salt Lake City. A little more than a block away is a small mall with carry out pizza places and a grocery store. Room was comfortable, not fancy, and clean.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Ruth, thank you for sharing your recent experience with myself and the rest of the world. I am glad to read that you really enjoyed your stay here. You are correct, just a block or 2 away is a plethora of restaurants and shopping. Acorss the street from us is a grocery store.

"Seth, You and your crew r da best!!"

5
15/10/2017

Hotel really exceeded our expectations. We Made our reservation directly with the Hotel, better price than the web sites, check in was seamless. Room and the the rest of the property was very clean and well maintained. Breakfast was very good with plenty of choices and there was someone on duty at all times. Good parking,easy in and our. Free newspaper in the morning was a nice touch. Management and staff very attentive. We will be staying here for all our trips to SLC from mow on! Thank you Johnny&Valorie

"TIMPANOGOS INN, LEHI UT STAY"

5
05/10/2017

Excellent staff and quality service. Breakfast was excellent. The staff was really pleasant and helpful. The rooms were cleaned and looked nice. Enjoyed my lengthy stay. I will be returning to Timpanogos Inn in a week and it will feel like home.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Diane, you are the best guest ever. I love doing what I do moments like this. I am so glad to hear you really enjoyed your stay. It's been a treat getting to you, congrats on the new job and I hope you enjoy living in Utah. See you soon.

"Best Western"

5
01/10/2017

The hotel was clean and well taken care of. The breakfast was wonderful. The staff was very attentive. The location was very convenient to the city of Lehi and also I-15. I would definitely stay there again.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Debra thank you for fantastic review with the amazing compliments. I really appreciate taking the time out of your busy day to share your recent experience with the rest of the world. We work very hard to provide the best stay possible and it's encouraging when we hear back from our guests that we accomplished our mission. We are proud of our breakfast that is complimentary when staying here, as you know its a hot breakfast served with sausage or bacon, scrambled eggs, hash browns, biscuits and gravy, 4 flavors or waffles, a yogurt parfait bar with 9 toppings. Please come back soon, our goal is to do improve on your previous stay.

"Excellent stay"

5
28/09/2017

This is the 4th time I stayed in this hotel and have had an excellent experience every time. The room was clean and quiet and the air conditioner was quiet and worked well. The rooms were spacious and clean and the beds were comfortable. The carpet was clean and the hotel recently had a remodel. Staff was very helpful, professional and courteous. Breakfast was good. My only complaint was the hot tub was lukewarm.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
WOW!!! seriously, thank you for all the great compliments. We work hard everyday to ensure the best possible experience. I am glad to read that our work paid off. We are committed to guest satisfaction.

"Excellent customer service"

5
21/09/2017

This is my 2nd review for this hotel. I have never experienced the level of customer service in a hotel before. The General Manager Bobby personally follows up and truly cares about improving off each experience. I will always come back to this hotel as I know it will be better than the last visit. That is how dedicated they are to improving. If you get a request for feedback, know that it will not be put in a pile and ignored.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Patrick, you are amazing, thank you for the incredible compliments. the vision of our hotel is stand out from our competitors by providing the best experience possible. You are always invited to come back, it was a pleasure finally getting to meet you and your wife. You have my contact info, please reach out to me directly next time you are coming to the area.

"Just about makes 3 stars"

3
18/09/2017

Just stayed 1 night (with a group tour) and it was OK but nothing special. The room was of a good size and towels a bit thicker than some places but the bathroom was very small (with a wash basin outside, which I don't like). Breakfast was a bit better than in some places but still not great (though hot food regularly replenished). Building work nearby shook the whole hotel (initially thought it was an earthquake) - not in the control of the hotel but a bit of a negative.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you for all the great feedback. I have a question. What could we do to improve our breakfast? What items would you like to see? Shoot me an email at [email protected]

"Nice place to spend the nite."

4
18/09/2017

Great location off the highway, close to restaurants and other scenic areas. Nice building, pool, and rooms, very nice lobby and breakfast eating area - nice staff. Would definitely stay here again.Rooms are large and complete.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Awesome review, thank you so much. We renovated our hotel a few months ago. It seems that our improvements had a positive impact. There are plenty of eating options in the area, across the street is full size grocery store, and as you know the freeway access couldn't be more convenient.

"Good Place to Stay"

5
09/09/2017

Hotel was easy to find and within easy driving of restaurants, gas stations and even a Costco store. Staff was pleasant and helpful. Room was tidy and clean and in a quiet location, as requested. We will definitely stay here again the next time we are in the Salt Lake City area.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for your vote of confidence, saying you will come back is such encouragement. I am glad you enjoyed your stay, thank you for your business.

"Amazing Hotel to Stay"

5
05/09/2017

If you are looking for a hotel with comfortable, clean rooms and beds, with free breakfast (A waffle bar???) this hotel is worth going out of your way to stay in. This hotel converted us from LaQuinta loyalists, back to Best Western.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Tom, wow such great compliments. Nothing better than to hear we earned the future repeat business of someone. Glad to see you really liked our waffle bar (we serve 4 different flavors of waffles and 9 different toppings)

"Amazing"

5
03/09/2017

This stay was, as always amazing. This hotel is our favorite place to stay. It's our home away from home. Also, they have the BEST BEDS EVER! Our kids look forward to the big pool and to eat waffles with strawberry jam and whipped cream.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Erica, your compliments are so encouraging. I am glad to see your family loves staying at our hotel. We work very hard to provide an amazing experience. Your repeat business is the greatest compliment ever, please come back soon. Have a safe and fun labor Day

"Worst hotel ever"

1
01/09/2017

Worst place ever. I booked online for a late night arrival and when I got there, the parking lot was full. OK granted I arrived late but they allowed a trailer to take up 5 spots. That car could easily taken 2 if they would unhitch. Safe to say you don't get the highest quality people at this hotel. You probably get the worst type of people here. There was also an 18 wheeler at the entrance of the hotel. Just to show you the type of people you get. The room was really bad. They placed us all the way in the end of hall where I guess all the smokers are even though the rooms were suppose to be non-smoking. They switch us 3 times to 3 different rooms with all the same smoked fill stench. It seems like they didn't spend the time and money to clean the place properly of the smell. Safe to say, I was not going to breath that stuff overnight. We had to leave and spend extra for a decent place for the night. I wasn't even offer an apologies or some type of possible solution like maybe upgrade me to another room elsewhere with no smoke. What really got me was they still had rooms because there was another person who arrived after us and they were placed properly. As for the looks of the place, the halls were dirty and you can smell the smoke stench in the halls. The rooms closer to the front desk did not have the smoke stench. If you are booking for an overnight stay, I recommend to avoid this motel at all cost!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
We love our guests, yes even the ones that drive 18 wheelers. All of our guests are very valuable and we are committed to provide the same level of service to everyone regardless of their profession. I truly believe our guests are some of the best. They have brought us donuts, baby shower gifts and thank you cards. Recently someone who used to stay here a lot, randomly stopped in because he was passing by and gave one of our team members a gift. This was someone who hadn't stayed here in over a year. Our guests are very thoughtful and sincere. I am humble and honored to accommodate them. It is a privilege that they intrust us with their sleep. I sincerely apologize for your recent experience, we are definitely a non-smoking hotel. Like I mentioned above we are committed to guest satisfaction and I apologize we failed to exceed your expectations. Based on reviews I am confident this is not the normal experience. But I will take your feedback and look for ways to improve. Thank you for taking the time to share your recent experience with me, I invite you to call me. I would love to continue this conversation. Call the hotel at 801-768-1400 and ask to speak with the General Manager.

"A quick but restful stop"

5
25/08/2017

This was a convenient stop when driving from Yellowstone to LA. It was also the nicest BW I've stayed in. The building is new and nicely done, rooms are comfortable, and the staff is excellent. And two kinds of waffles! There's a convenient gas station and car wash across the street just before the freeway entrance south.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for the review, our hotel is actually 22 years old, but we keep great care of it, we also offer 4 different flavors of waffles in additional to the scrmabled eggs, bacon, and hasbron. Inside the gas station across the street are the best carne asade burritos in the area.

"Clean and friendly staff"

4
19/08/2017

The rooms were clean. We got a "deluxe" room. It had two queen beds, a small table with chair, a sitting chair. I'm not sure what made them consider it a "deluxe" room though. The bathroom was so small the door couldn't be opened all the way. But it was very clean. The manager provided super good service. When we called to make the reservations we were quoted a price with tax, when I received the email confermation it was the quoted price plus tax on top. I emailed her back and it was fixed the following day before we even left on our trip. The facilities were just average but the staff took care of us so giving them 4 stars. Pros: Indoor pool Clean Friendly staff Staff fixed issues right away (unpleasant odor and phone not working in first room but they moved us right away) Continental breakfast (the waffles and toppings were great!) Refrigerator in room Microwave in room (asked for this when we called to make reservation) Coupon for free appetizer at Texas Roadhouse (front desk offered this when asking about places to eat) Cons: Small bathroom Expensive for what we received Cold pool Suggestions to make better: Some sort of free snacks for kids in lobby (fruit, cookies, crackers, etc) Heat the pool more so it isn't ice cold!! More variety at breakfast (French toast sticks, other yogurt flavors, a different brand of muffins that aren't so dry, other danishes/pastries for example). Overall we had a good experience and would stay here again if the price was good.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for all the great awesome feedback. I value hearing from our guests, it provides us an opportunity to see our hotel through the lens of our guests. You were upgrade from a Standard Double Queen to a Deluxe Double Queen because of your ELITE Status with Best Western Rewards. There are some major upgrades in the deluxe room. Larger TV, Larger Fridge and the biggest difference is the actually sleeping room is MUCH larger than our standard room. I am confident you would notices these difference if you stayed in a standard room.

"Great stay can't wait to go back. For the town it's breakfast was the best of all the hotels in town. Staff was always ."

5
17/08/2017

Had such a good stay! The fact that they had a twenty four hour pool was awesome. With my work I never would of got to go for a swim due to the late hours we work. Place was clean and updated. Had a great stay!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Bryan, thank you so much for the great review, I sincerely appreciate you taking the time the time to share your experience. Glad you enjoyed the complimentary breakfast that is included with your stay. I love the hot fresh waffles. just for the record because I know others will read this review. Our swimming pool is open 10am to 10pm, it is literally the largest indoor pool of all hotels in the area.

"This Best Western not ADA friendly."

2
16/08/2017

After eating dinner at a nice local buffet, Chuck-a-rama, we arrived back at the motel only to find a truck and trailer unloading parked across multiple handicapped parking spaces. After talking to the night clerk, we were told that this is a regular occurrence at this Best Western. Night clerk offered to have the truck moved after I already parked in a spot away from the entrance and was calling him from our room!!! Besides the local police department which may look down upon regular illegal parking in a handicapped zone, perhaps Best Western management may need to look at this "policy" to see if there are untrue statements about how compliant they are with ADA rules.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for sharing your observation with me. We do not have a policy where we permit loading and unloading in handicap stalls. I was never aware this was a common occurrence. I will definitely work with the hotel team to tackle this problem. Once again, thank you for bringing this to the management's attention.

"great hotel"

5
15/08/2017

We enjoyed our stay. This hotel always had a great staff very friendly staff. The breakfast is yummy. I always have the eggs, but my kids love the waffle bar. The beds are super soft and four pillows on each bed, which I love.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Luciene, you are too kind, thank you so much for the great you review. You know how important they are. Email me next time you need a room. Have a great day, see you soon.

"Nice hotel with no disappointments"

4
15/08/2017

Well maintained and clean. Very comfortable bed. Everything worked and the staff was very pleasant. Good quality breakfast if a little boring. Pool and spa are very nice. In room refrigerator was a nice extra

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Steven thank you for the great feedback and awesome score. I am glad to read that you enjoyed your stay. All of rooms come with a fridge, glad you appreciated it. Have a great day, travel safe and i hope to see you again real soon.

"WONDERFUL STAY"

5
07/08/2017

Im stay 5 nights. Mr Bob Sharp General Manager:Send email before your arrival and send your personal phone for any problem. Mrs Camilla front desk is amazing person. Mr.Seth(Assist.General Manager),very polite. Mr Spencer,very helpful Mrs.Shanon,Responsible for breakfast, he works hard every day with a smile and a good day for everyone. Mrs Norma and your housekeeping team,work hard every day, to make the hotel clean. Sorry if I forgot any team member. About Hotel: Rooms cleans and large Bathroom clean Everything works Wifi very fast to work. Breakfast the best,a large variety of itens. Hot tub and pool clean and work. Safe place,and close to shopping ,restaurants. Highly recomend, Im stay again Thanks again, Sonia Gomes and Gustavo

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Sonia, thank you so much for the great feedback, I will definitely share this with everything. I admire you took the time to personally get everyone's name that had an impact on your stay, that is amazing and very uncommon and it inspires me to be more intentional and personally when I am out and about. Sonia, mto obrigada, vc e incrivel.

"Clean and comfy"

5
07/08/2017

I always know that a clean and comfortable room awaits at a Best Western property. Thankful for the reliability... and good night sleep. The breakfast options were great as well! We stayed in a family suite so it is nice to have a separate room for our children.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Sam, thank you for taking the time to review the hotel. Thank you for the great score and the amazing feedback. Did you know this particular hotel is ranked #50 for ALL Best Westerns in North America, based on Guest Satisfaction Scores? I am glad you got a taste of that. Come back soon, our challenge is to improve on and exceed your last experience here.

"Great place to stay in Lehi"

5
06/08/2017

Stayed at the Best Western for one night. The hotel is very clean, the rooms were comfortable. Staff was helpful. The breakfast setup was done professionally. There was a large variety of items to choose from.The hotel is close to shopping and restaurants. I stayed there because it was close to an activity that I was attending. I would definitely stay there again if I'm in that area. Highly recommend.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you very much for completing the review and sharing your recent experience with the rest of the world. We work intentionally to provide the best possible experience. I am glad to see that you approve of our FREE hot breakfast, the hotel was clean and comfortable and lastly the hotel team members were polite and friendly. We have earned numerous industry awards for our service. I am glad you experienced what we have been awarded for.

"Nice Stay :)"

5
31/07/2017

I am a Best Western Rewards Member, the upgrade that I got at this Best Western was awesome the room was a suite, with in house kitchen ... great room, nice management at check in and breakfast included

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I am glad you enjoyed the FREE upgrade. That is one of the many benefits of being an ELITE BEST WESTERN Rewards member. Thank you for the loyalty to the brand.

"Great breakfast, great staff"

5
25/07/2017

We stayed at this hotel a few months back and were very impressed with the breakfast. We only stayed one night back in December of 2016 and decided it would be our go-to hotel when visiting family in the area. The breakfast was just as I remembered. My favorite part of the breakfast is the choice of different waffle batter flavors. I would love to see some flavored syrups to compliment the batter flavors in the future. The staff at breakfast was very courteous and friendly. I didn't catch his name but Sunday morning while I was holding my infant as my wife got breakfast for her and our daughter, a gentleman came up and asked if he could get a plate of food ready for me since I had my hands full. Top notch service.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
hey Justin, yes I remember you and your cute little family very well. You had the cutest little baby. I am glad you enjoyed your stay. I am glad you found my service to be top notch. Next time you come to the area, reach out to me in advance. Call the hotel and ask for the General Manager.

"Convenient to freeway"

5
25/07/2017

We have a good experience staying at Best Western as they are one of the hotels we can always count on to provide us a room where 5 can sleep comfortably for a good value. Our stay this time was a short one as we arrived late and left early. Staff were great and room was clean and comfortable. The location was easy to find late at night. Breakfast was great with several waffle mix options which we thought was a great touch.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thane, thank you for all the great feedback. Our hotel was recently renovated, seems like you enjoyed everything we did. Someone right before you suggested we offer different flavored syrup. I think that's a great idea, like he said it would compliment the different flavors of waffle batter.

"Awesome Accomodations"

5
18/07/2017

Shannon was amazingly accommodating making sure each of my 20 family members were fed a great breakfast. Camilla at the front desk did a fabulous job in ensuring our room accommodations were great and we had all we needed to be comfortable! We will definitely stay at this Best Western next time we are in Lehi, UT! Thank you!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I will definitely pass on your compliments to Shannon and Camilla. I love hearing things like this, we are fortunate to have them both on our team.

"Enjoyed our stay, would recommend it"

5
17/07/2017

Everyone was very kind and helpful during our weeks stay. Seth at front desk, Bobby the manager, room housekeepers too Breakfast every morning, Shannon. We have stayed here before and will stay again. Very Nice

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Jackie, you are the best. Loved our time talking. You guys are a big source of encouragement. Can't wait to see you both again. Hope I get an invite to the wedding hahaha

"We like this place to stay."

4
17/07/2017

We stay here often and always feel comfortable here. It is also a central location for us and our family. The personnel are always VERY helpful. Breakfast is varied and easily accessed...and good. Rooms are clean and comfortable. And it is quiet even for being close to the interstate.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you for all the great feedback. I am glad to read that you thoroughly enjoyed your experience at our hotel. We strive to always provide the best experience possible. Our team member are carefully selected to fill in caps where the rest of fail.

"Smokers Cause Allergy Problems"

3
13/07/2017

The room in this Non Smoking hotel was smelly from previous smokers. Eleven hours after previous guests checked out, the staff had still not resolved the smoky problem. Allergies and a too-fat pillow prevented a good night's sleep.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you for the feedback, we are a 100% non-smoking property. We do our very best to remove any potential allergens from all guest rooms. I will look at our process, procedure and equipment, to look for ways to improve our efforts.

"Great place to stay"

5
12/07/2017

We really enjoyed the stay at the Best Western Timpanogos Inn, nice place with nice staff too! This Hotel has comfortable beds, great location and was very clean! We would stay here again when traveling through Utah!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you for taking the time to share your recent experience with the rest of the world. I am glad to hear that you enjoyed your stay with us. We work real hard to ensure everyone has an amazing experience.

"Strategically located, high in quality"

5
12/07/2017

Easy off and on access to freeway. Very comfortable beds. Quiet in spite of proximity to freeway. Very close to many interesting attractions. Great pool. We travel to this area frequently now that we have family members living here and prefer staying at this centrally located facility in the Salt Lake Valley.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Pau, you are the man. Thanks for the awesome review. I am glad you found the location of our hotel to be very convenient. I hope to meet you next time you're a guest.

"Room & Food Good, Phone poor"

4
12/07/2017

Our rooms and food were good. Only complaint is phone didn't answer when we needed to notify late arrival. Had to call several times before someone answered. Have stayed here several times over 10 years.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for the feedback, thank you for your loyalty. Sorry we failed to answer the phone in a timely manner, I will definitely address this with the team.

"Visit Grandchildren"

2
10/07/2017

Front desk personnel were very friendly but only one person was available at check in over 4th of July weekend. Phone rang continuously and wasn't answered. Line at front desk to check in was long. Travelwise lists this hotel as newly renovated but our room had a very loud air conditioner that barely kept the room cool, very noisy upstairs guests, maids who spoke no English, and a very loud pool area. Breakfast was good. Paid for room on July 4th when we left and got copy of bill. Found out day's later there was a charge on our credit card for an additional $160.13. Called hotel and was told charge was for smoking in the room which I know never happened and they can present no proof of the issue. Must need additional revenue for supposed "renovations". We have stayed at this hotel 4 times in the past 5 years and never had this happen previously. Won't be staying there again! Suggest you find somewhere else to stay like Springhill Suites at Thanksgiving Point only 5 miles away. Have stayed there 5 times in past 5 years with no problems.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Derrick, thank you for the feedback. July 4th weekend was a very busy time for us. I could understand at times there could have been a longer wait than expected at check in. I appreciate that you remained patient and allowed the team member to devote appropriate amount of time to each guest. We strive to provide an experience that builds guest loyalty and dedication, I sincerely apologize if we failed to achieve our own goal. You are invited to contact the hotel GM directly to discuss the smoking fee or any else you'd like to talk about.

"Clean & Comfortable"

5
04/07/2017

Convenient location, nice facility, comfortable, quiet, clean and well appointed room. Above average breakfast selection. Large indoor pool and hot tub. Staff was very friendly and helpful. Look forward to staying here again!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
thank you thank you thank you, for such a great indepth review. I love hearing things like this. I am glad you found our hotel to be accommodating. Come back soon, I would love to meet you.

"Great value for the money!"

5
28/06/2017

This is a clean, comfortable hotel and we stay here often during our visits to Utah. It is close in proximity to both SLC and Provo and is right off of the Interstate. It is also very close to many shops, outlet malls, restaurants and cinemas so everything you could need is within minutes. The rooms are clean and comfortable and the free breakfast is a bonus.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Kelly, thank you for the great detailed review. I really appreciate you taking the time out of your busy schedule to share your recent experience with me and the rest of the world. Did you know there are 2,100 Best Western hotels in North America, and based on an enteral guest satisfaction scoring system overseen by Best Western, we are ranked number 44? How awesome is that. And by the looks of your review, it appears you experienced the same type of service that has earned us the 44th position in BW.

"Excellent Stay"

5
23/06/2017

Best Western Timponogos Inn is a Great place to stay! Friendly staff, great breakfast and most importantly the rooms are clean and well maintained! Both check in and check out were fast and easy. You can't go wrong staying at this hotel!!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for the review, our entire hotel is recently renovated. We updated every area of the hotel. We have been in the process of installing a new elevator and just got the finally approval to use it.

"Okay room. Bed was a little lumpy."

4
16/06/2017

Okay room. Bed was a little lumpy. We needed a "wheelchair" accessible room but was given what they said was a handicapped room. Room was narrow and wheelchair couldn't turn around. Had to back up only.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I really appreciate feedback like this, we recently renovated our guest rooms. We put a lot of thought into how we can make our room more accessible for wheel chairs. The room you received is a wheel chair accessible bathroom with a roll in shower. I commit next time we renovate our rooms, I will pay closer attention to the sleeping room area.

"Very clean, professional, and quiet"

4
14/06/2017

We arrived on a Wednesday late morni g and a room was not available yet. However, they allowed us to hang in the lobby and use the Wi-Fi. The lobby is similar to an oversized living room. It has comfortable chairs which were nice to work on a laptop. Once we did check in our room is very clean and up-to-date. Both beds are comfortable. For a place to stay that is quiet and clean, I would recommend this location.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Scott, thank you for the detailed review. I appreciate all the thoughtful feedback. I think I remember you and your son. Glad you enjoyed your stay with us. Hope to see you again.

"Gross"

1
11/06/2017

Bathroom ceiling had quite a bit of mold. Paid a premium price for a sub par room. Location was good, lobby decor was updated and clean. Bed had been well used. Did not stay for breakfast. Would not recommend this hotel, especially for the price.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Melissa, I sincerely apologize that we did not provide you with an experience that exceeded your expectation. I am committed to guest satisfaction, I will make this right. I received your email yesterday so I will pick this conversation back up in the email.

"Awesome, comfy, will be back!!"

5
11/06/2017

We were in town for my grandson's first birthday, and we couldn't have been more comfortable! Spencer checked us in and was very friendly and gave us a great rate on our room. We stayed in the 2-room suite (#236) and it was perfect for a night owl and an early bird- I could get up early and work in the "living room" while my daughter slept in. It was so much better than a standard hotel room! The room had a kitchenette with a mini refrigerator/freezer, microwave, and sink, which were very nice since the hotel is located right across from a grocery store. We could walk across the street, buy food, and bring it back to the room so we could have snacks/food late at night. In the morning, the breakfast spread was expansive- coffee, tea, hot chocolate, milk, juice, fruit, oatmeal, muffins, yogurt, cereal, toast, biscuits, waffles, eggs, bacon, and sausage... not sure what else you could want! Overall, probably the best hotel experience that I have ever had. Thanks!

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
My heart is full hearing all this. We are honored to have Spencer on our team. He is a very valuable team member, I will definitely share this with him and the rest of our team. (matter of fact, I have already printed this out and posted it on our wall) Thank you for the phenomenally fantastic in depth review. Good or bad it's imperative we hear from our guests. I am glad to read that we provided an expericational experience. I would love to personally meet the person behind this post, next time your in the area please stop by the front desk and ask for the General Manager.

"Lehi Work week"

5
28/05/2017

This is a great hotel to stay at for business or pleasure. Great location with lots of places to eat nearby. Large pool and jacuzzi but didnt have the time to enjoy that. Lots of parking and friendly staff.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Adnan, thank you for the glowing endorsement. I am glad we knocked your socks off. Next time you're in the area, please stop by. I would love to meet you. Have a fantastic week and travel safe

"Great value!"

4
23/05/2017

In town for a family wedding. Best Western Timpanogas Inn was perfectly located close to family with quick access to the interstate. Stayed in a handicapped accessible room which meet my mother's needs perfectly! The hot breakfast was yummy and so convenient. We have stayed at this hotel various times and the staff has always been super accomadating. Looking of an inexpensive comfortable place to stay... this is your place.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Your review warmed my heart, I am so glad you enjoyed your stay. The greatest compliment is your repeat business and we appreciate you coming back time after time. Please tell you mom we said hi, love having you as a guest.

"Nice hotel"

4
14/05/2017

Typical Best Western except I was surprised that there wasn't a microwave in the room. Looking at the amenities I noticed it said "some" rooms have microwaves. Should have looked closer as I usually need a microwave. But the room was clean and comfortable. Fairly typical breakfast.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for taking the time to review the hotel. What items would you liked to have seen on the breakfast? Our upgraded rooms come with a microwave, we also provide a microwave in our breakfast room for our guests to use.

"So Pleased with our Stay!"

5
08/05/2017

We had stayed in this Best Western before the Renovation. We hesitated to come back but when we learned that it had been renovated, we made reservations. We are so happy and pleased that we stayed for the past few days! We will definitely return soon! Great experience all around!!! Thank You,

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you for the review, glad to hear you enjoyed your stay with us. I'd love to hear what exactly you enjoyed?

"Quite nice"

4
05/05/2017

I usually stay at Hilton properties; Best Western has disappointed me in the past. We needed a room for BYU April graduation, and the Provo hotels were charging double their usual rates. Lehi was not too far away, and I was pleasantly surprised at how nice this Inn was, and we paid a normal rate. The room seemed a bit larger than usual; there was a safe in the room; typical indoor pool and hot tub; small exercise room. We stayed 3 days, and the breakfast was the same every day and did not have as many choices as most other hotels. About a block away you'll find the Lehi Roller Mills; they have a gift shop. Overall, my experience was so positive that I will consider staying at a Best Western again in the future.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I really love your review, you provided tons of context and reasoning for your review. I am glad to read that we exceeding your expectation. As you noticed by the quality of our hotel we recently completed a full renovation. We're just weeks away from having an elevator installed. Our FREE hot breakfast includes scrambled eggs, hash browns, biscuits and gravy, build your own waffle bar, built your own yogurt parfait bar, muffins and fresh fruit. What items would you liked to have been offered on our breakfast?

"Excellent Experience"

5
04/05/2017

Heading back to Colorado but stopped at this hotel because of a traffic jam on the freeway in the evening. Excellent service and hotel is extremely clean. Would stay here again. Breakfast a fairly typical hotel hot breakfast. Eggs are a bit odd, perhaps Egg Beaters, but tasted fine.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Karen, traffic sucks sometimes but I am glad you were able to get off the road and stay with us. Our team works incredibly hard to ensure you have an amazing experience. thank you for the awesome feedback, I will definitely share it with the team.

"Very nice hotel"

5
28/04/2017

The way we were received at this hotel despite our mistake in the booking was exceptionnel. The quality of the room exceeded our expectation for the price we paid. We paid more for a lot less at other hotels.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Lynn, I am thrilled to hear the hotel front desk staff took great care of you and your expectations were exceeded. That is exactly what we strive for. We aim not to only meet your expectations but to exceed them, to go above and beyond what you normal receive at other hotels. Have a great day and come back soon. General Manager,

"Good stay"

3
25/04/2017

This is a normal Best Western. Great service clean rooms. I didn't get my normal up grade which was a disappointment but other than that I was satisfied. Breakfast was normal. The do have a pool of you like to swim.

GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
Thank you or the review, sorry we were unable to upgrade you but I am glad to hear we have done a good job in the past. Hopefully we don't make it a trend. We have the largest indoor swimming pool in the area, 24,000 gallons.

"Great Stay with Great People"

5
24/04/2017

I had a relaxing time at this hotel. The employees were kind and helpful and made us feel welcome. The breakfast was good and there was a bowling alley just across the street. I would definitely stay here again.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Kevin, thank you so much for the review and all the great verbal feedback. We are proud of our breakfast, it's complimentary for our guests. When was younger I thought about making bowling my career, but I could never score more than 88 haha so next time you're here lets go together. Maybe you could teach me a trick or two.

"Great experience!"

5
23/04/2017

Large clean rooms. Very helpful, friendly staff. Excellent breakfast choices! There was a power outage the first night. The staff handled it very professionally going out of their way to locate a flashlight for my 80 year old father-in-law.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
The night the power went out we felt we could have been more well prepared, so we went out and purchased multiple plug in rechargeable flashlights. We created a power station where everything is plugged. I am glad you enjoyed the breakfast as you know we serve our FREE Hot Breakfast from 6:30am to 9:30am. Biscuits & gravy, sausage, has browns, scrambled eggs, fresh fruit, 4 flavors of Belgium waffles, 3 types of cereal, build your own yogurt parfait bar)

"comfortable hotel"

5
20/04/2017

I would gladly stay at this hotel again. The pool and spa were clean. Breakfast was great, and the staff worked diligently at keeping it stocked, even toward the end of breakfast time. The beds were comfortable. The room was quiet, even though close to I-15. The staff was very helpful.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for the review, I am glad to read you enjoyed every aspect of our hotel. Did you know we have the largest indoor swimming pool in the entire area? Come back and take some laps!!!

"Nice Hotel"

5
20/04/2017

I travel a lot, 200 days each year. I often stay at this hotel when I'm in Utah. It's a good central location to everywhere I need to go. Almost any type of food or store you might want within 1 mile. Hotel is always clean and staff is courteous. Seth is especially helpful and went out of his way to take care of us. Beds were comfortable. The only thing I would change is having a microwave in the room. I fix my own food a lot so I can eat a little healthier and I get tired of restaurants, so I microwave makes it a lot nicer. I'd recommend to stay here and I'll be back again I'm sure.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for your repeat business, our upgraded rooms do come with a microwave, simply request once of this next time and we'll gladly accommodate you. I will definitely pass on your kind words to Seth, it is an amazing member of the team and we are fortunate to have him.

"Clean, Friendly & fun for Kids"

5
11/04/2017

Our family stayed 2 nights here as we visited local attractions. The hotel was clean, staff was friendly, breakfast was good, price was right and the pool provided for some great times for the kids. I am always looking for a hassle free experience while traveling, especially with my family, and I have never had any issues with Best Western. I would recommend this hotel chain to anyone.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Tito, thank you for the review. I am glad to read that you enjoyed your stay. I really like the fact that your experience was hassle free. We strive to provide a fluid seamless experience. Fun Fact: we have the largest indoor pool of ALL hotels in our area. 24,000 gallons.

"Great place to stop over or stay for a few nights."

4
10/04/2017

Newly renovated, rooms are very up to date, staff is very helpful and the continental breakfast was very good. Easy to get to off I-15 W, no road noise from the interstate. Lots of restaurants, stores and business just over the freeway on the east side of I-15

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
fantastic review, thank you for taking the time to share your experience with the rest of the world. I agree, our location is ideal. Convenient freeway access, nearby restaurants and shopping. Did you know that we renovated the entire hotel just a few months ago? We also are just weeks away from having an elevator installed.

"Pleasant restful night"

4
04/04/2017

We stayed one night while travelling through, we found the room was clean, quiet and enjoyed a good nights rest. Employees were helpful and pleasant. The breakfast was adequate but we would have liked some fruit but didn't see any there.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for the review, we appreciate your feedback. I sincerely apologize you didn't get any fruit. We offer oranges, bananas and apples. I will encourage our breakfast ambassador to keep her eye on that.

"Excellent Hotel"

5
02/04/2017

Excellent hotel - has been recently updated and we enjoyed this hotel in the past before the renovations. The access to this hotel from the interstate and the quality of restaurants and retail stores nearby is excellent.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Paulo, thank you for the awesome feedback, comments like this help potential guests make a more informed decision. Thank you, have a great day and come back soon.

"Good Place to Stay"

5
28/03/2017

Friendly staff, Good breakfast, great pool and exercise facilities. Room was very clean and comfortable. did notice a musty damp Oder when A/C was left on. We only noticed it when we first walked into room after that it was not present.

GeneralManagerLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
We love our FREE Hot Breakfast served 6:30am to 9:30am biscuits & gravy, sausage, has browns, scrambled eggs, fresh fruit, 4 flavors of Belgium waffles, 3 types of cereal, build your own yogurt parfait bar with 8 different toppings. Did you know we have the largest indoor pool in the area? 24,000 gallons.

"It is a step down"

3
15/11/2016

After staying the previous night at the Hyatt Place in Lehi, this is a few steps down. At both Hotels I stayed in an ADD room. The room here at the BW Timpanogos Inn was small. It's bathroom was nice, big, and accessible, TV worked great. This is the first hotel I have visited in years that did not have a blow dryer and provided only the amenities of shampoo, conditioner, and a bar of soap. The fitness center had 4 pieces of equipment. I was surprised 15 minutes into the workout that the lights turned off. The motion sensor wouldn't detect motion on one side of the room (safety issue). There is no elevator in this 2 floor hotel. The walls have insufficient sound insulation. The breakfast was fine. Employees were pleasant.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for your honest review, I am sad to read that you felt our hotel was a step down from others you have visited. We really take pride in the services and amenities that we offer. We recently completed a full renovation of the entire property, the elevator is about 75% complete, which should be fully operational in a few more weeks. Hair dryers are located in an open faced boxed cubical right below the sink, we may have to reevaluate where we are placing our amenities if guests are having a difficult time locating them. if you're back in the area, I would be thrilled if you considered to stay with us again, I would love to personally offer you a tour of the property.

"Birthday night. "

4
09/11/2016

Booked a room here to spend a birthday weekend with my daughter. The price was right and the room was comfortable. The pool was cool in temperature but my girls liked going back and forth from the hot tub to the pool. The only thing I didn't like was the small bathroom, just felt cramped but other than that we greatly enjoyed our night here.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you very much for taking the time to share your recent experience with all of us. Thank you so much for allowing us an opportunity to be a part of your next birthday night weekend. What a cool tradition, next time you do this let us know in advance. Maybe we could sneak a little surprise in the room. :)

"Fantastic Value"

5
24/10/2016

The Best Western Timpanogos Inn is just as nice as the much more expensive hotels in the area. It was perfectly clean, newly renovated, and extremely quiet. Our kids loved the waffle maker at the free breakfast and my wife loved the pool and gym.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for the great review, it warms our heart to know that you enjoyed your stay. Waffles are always a big hit with the kids. Glad you noticed the renovations. We're 100% remodeled. We're starting to install an elevator today.

"Great Hotel"

5
24/10/2016

This hotel is tucked away close to the interstate, quiet and excellent. You enter your rooms from the inside. They have a pool and hot tub and excellent full breakfast. it's close to local shops and restaurants. All staff are great willing to accommodate any need. Great for families or business travel.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
great detailed review, I love it. Thank you for taking the time to leave your feedback. Glad to read the hotel staff took good care of you. I hope you had a chance to enjoy our FREE HOT BREAKFAST.

"Great Value..."

3
23/10/2016

Included full service breakfast which was very convenient. Good location for the purpose of our visit (family wedding). Staff was very accommodating with our "special needs" mother. Provided us with a ground floor handicap room and took delivery of an oxygen concentrator for us prior to our arrival.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
it is great to read that our hotel amenities and staff met your expectations. I hope the wedding party enjoyed their visit to Utah. Have a great day and thank you for your business.

"Nice artwork"

5
19/10/2016

I enjoyed the artwork in the halls and lobby of the hotel with the local mountain scenes. Hotel undergoing a bit of renovation... but its coming along well. The staff is very personable and friendly, and a pleasure to return to visit regularly.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
yes our hotel is now about 99% renovated, we recently started installing new automatic front lobby doors and we'll soon start installing an elevator

"Awesome"

4
18/10/2016

I'm a rewards member at best western so I got an upgrade this time to a king suite, really nice room. Big windows large walk-in shower, room for 4?? bathroom was very roomie as well. Room had a desk, sink microwave mini double refrigerator and a couch. I will decadently be staying at this hotel again. The staff was very friendly and kind.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
wow thank you so much for the awesome review. I am glad to hear you enjoyed your stay and thank you for being a loyal guest of Best Western

"Clean, comfortable and convenient hotel! "

5
11/10/2016

We've stayed here many times and this hotel doesn't disappoint! The rooms have all been newly updated and the beds/pillows very comfortable. The hotel has a nice pool, hot tub and a newly added small workout room. The hot breakfast served every morning is a nice bonus! The location of the hotel is good for visiting local sites...30 minutes from Salt Lake City and 30 minutes from Provo/Sundance. It is conveniently located right off of I-15 with a vast variety of restaurants and shopping minutes away in American Fork. By far the best thing about this hotel is the staff...they are friendly and accommodating in every way. We look forward to visiting here again soon!

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for the great feedback, it was a pleasure accommodating you. Hope to see you again. Have a fantastic day

"Good choice in Lehi, Utah"

3
07/10/2016

We found this to be an average Best Western. It was clean but we found our room kind of small. Entry was nice and breakfast was nice. Location was convenient. The price of this room made it a good value.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
I am glad to hear you found our hotel to be of value. We appreciate your feedback and look forward to accommodating you again. Have a fantastic day.

"Great Hotel for Price close to SLC"

5
07/10/2016

We were driving back to the SLC airport from the National Parks and needed a nice clean place to sleep before going home. I was looking online at various websites as my husband drove. I called Best Western Timpanogos and made a deal for a room. When we checked in, the lobby area was clean and nice. The pool and hottub were right off of the lobby. There is no elevator so we carried our bags to the second floor room. It was clean, had 2 queen beds and a small bathroom. The vanity is outside of the bathroom. Everything worked and the room was clean. We used the hottub and had a great night's sleep. The next morning, we had a great breakfast with hot eggs, sausage, toast and yogurt. There was juice, tea and coffee. We relaxed at a nice table and read the paper. We then used the computers to print boarding passes before leaving for the airport. If you want a clean room for a decent price, give Best Western Timpanagos Inn a try.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for the great detailed review, we sincerely appreciate the fact that you took time out of your day to leave such a glowing detailed review. Have an amazing day and thank you for your business.

"Very nice stay"

5
04/10/2016

Hotel was very clean and comfortable. Room was spacious with a sitting chair as well as a desk. Breakfast was great and well stocked. This was the nicest hotel we stayed at during our loop of Utah's national parks.

RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for sharing your recent experience with us and the rest of the world. We value all feedback. Glad to hear you enjoyed our FREE hot breakfast. Have a great week.

"Excellent motel - lots of lighting"

5
28/09/2016

Best Western Lehi 2 Sept Rating 10+. Very clean, very spacious room with settee. Lots of lighting. Bedside lamp each side of VERY comfortable bed with lots of pillows. Big bathroom with semi-separate toilet, excellent shower with plenty of towels and hair drier. Separate kitchenette with tea/coffee making facilities and fridge with small freezer compartment. Excellent coin guest laundry. Just $1 per load each for washer and drier. Iron & ironing board in our room. Heated pool. Excellent breakfast. Very clean, quiet motel. Helpful, friendly staff. Thoroughly enjoyed our stay on way to Yellowstone.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you very much for taking the time out of your busy schedule to share your recent experience with us and thank you for the very detailed review. I am glad you enjoyed our amenities and services. Have a great day and hopefully we get to accommodate you again.

"Another great visit"

5
28/09/2016

We have stayed here many times. The decor has been updated. The beds are so comfortable. Plenty of pillows. The staff is friendly and willing to do anything to make your stay comfortable. It is a very convenient location.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to share your recent experience with everyone. I will pass your compliments of the staff on to them. They work diligently to provide a superior product. Have a great day and once again thank you for your feedback.

"Final Leg of Long Trip"

5
23/09/2016

We stayed at the Best Western Timpanagos in Lehi, UT. It was a welcome relief after a long day of driving for us. The hotel was easy to locate, the staff was most gracious and helpful, and the room was very comfortable. It was good to be off the road and in a nice room resting. The staff was most gracious and offered valuable suggestions that made our stay even that much more comfortable.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to share your feed back. Glad to see you enjoyed your stay.

"Great place to stay in Utah"

5
20/09/2016

Excellent hotel. Easy to find with good access to the freeway. Comfortable and quiet room with excellent amenities. Indoor pool and hot tub. Excellent breakfast. The staff was helpful and friendly. Will definitely stay at this Best Western again.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you very much for taking the time to review our hotel. I am glad to hear you enjoyed so many of our amenities. Like the FREE Hot Breakfast, Indoor Pool and Hot Tub and you notice the convenient freeway access. Have a great day, we look forward to seeing you again.

"Just what I needed"

4
17/09/2016

I just needed a place to crash after a night shift and then spend the night as well. It was perfect. Not very noisy. Clean. Comfortable. The staff was very polite and helpful. If you need a quick getaway and a nice place to stay, this is the place I would recommend.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you very much the review, we're glad to read that you enjoyed your stay. Our housekeepers work hard to ensure the rooms are clean. I hope to see you again real soon. Have a great week

"Only hotel in area that have pet-friendly rooms"

4
11/09/2016

We need a hotel to stay at between houses but had a dog. No boarding available for several days. This was the only decent hotel in the area which took pets. Staff very friendly and professional. Public areas very clean. Room was clean and comfortable.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Jeff, thank you very much for taking the time out of your day to share your recent experience with us. I am glad to hear you found our recently renovated hotel suitable for your needs and hopefully you had an opportunity to try our FREE hot full breakfast. We look forward to accommodating you again, have a great day and thank you for your feedback.

"great pool, great location, great staff"

5
08/09/2016

Loved our rooms, pools were clean and not heavily chlorinated, staff was kind and efficient and very patient with all of our kids. The location was very easy to get to and lots of great restaurants were nearby. We will definitely stay here again

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you very much for taking the time out of your day to share your recent experience with us. We pride ourselves on provide an exceptional place to stay and I am glad to hear we met your expectation. did you know we have one of the largest in door swimming pools in the entire area? We look forward to accommodating you again, have a great day and thank you for your feedback.

"Nice to be back"

4
08/09/2016

It was a great stay in the hotel there in Lehi at the Best Western hotel plus which I thoroughly enjoyed. I met the new GM and he was very kind and gracious to me as a return guest at his facility. Thanks for the nice conversation and visit there at the hotel. Hope to be back soon.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Allan, it was a pleasure meeting you as well. I went home and told my wife about my amazing interaction with you. You are a great guy and we're privileged to have you has a guest of our hotel. Thank you for your continued business, I am sure I 'll see you again in the near future. Have a great day, and drive safe.

"Comfort and location are great"

5
05/09/2016

We loved the location and the amenities of this Best Western in Lehi. It is in a location where we can get to all the areas of the Salt lake City sights that we like to visit. The service was great. The pool hours worked for us and the pool was clean!

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for the response. Glad to hear you enjoyed the pool and our convenient location. We're lucky to be near a major freeway yet still with in the historic part of the city. Hopefully we'll get a chance to host you again. Have a great day and once again thank you for the kind words.

"Nice gem just north of Provo, UT"

5
04/09/2016

Just spent a night here, but the place was very nice. Good rooms and friendly staff. Tasty breakfast buffet and good wi-fi. There's lots of restaurants and other convinces in the area...didn't get much chance for sight-seeing though. I would stay here again.

JillH70, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for the kind words, glad to hear you enjoyed all that our hotel had to offer. We appreciate you taking your time to share with the world about your recent experience here. We offer the largest indoor year round swimming pool in the area, our breakfast is a big hit with travelers. Have a fantastic day, safe travels.

"Pleased"

5
02/09/2016

It was very nice. The bed was comfortable. The continental breakfast had a great selection and the food was excellent. The only thing that I would of changed was the bathroom. It was okay but it was small.

"Great Location and Very Clean"

5
31/08/2016

Don't overlook this place. It is great! My family and I stayed in this hotel for a week and I only had 1 complaint. If you book a room on a special budget price then prepare to get a cramped bathroom. Other than that this place was perfect. It was spotlessly clean in the room, halls and lobby. I would stay here again in a heartbeat. The staff was very friendly and polite. There is a McDonalds across the street and a Wendy's two businesses down connected to a gas station. The freeway on ramp is very close by so it's easy to find. The parking is free. Free WiFi. Our breakfast was included but you have to get to it before 9:30am or you go hungry.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your kind words about our hotel. We are very happy to hear that you enjoyed your stay with us. We pride ourselves in keeping our hotel spotlessly clean and we are glad you noticed. We are very conveniently located next to many business and very close to the freeway! We really looking forward to seeing you again in the future! Jill Henderson General Manager

"Exceeded expectations"

4
31/08/2016

This it the third time I have stayed at this property. I was impressed to see new carpeting and improvements in the room. Bed very comfortable and staff very helpful. Breakfast was very good too, but could have used more fruit.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review of our hotel. We are so glad to hear that you continue staying with us! We always love seeing familiar faces! We are really looking forward to seeing you again soon! Jill Henderson General Manager

"Couldn't be happier"

5
25/08/2016

I can't say enough good things about this hotel. I was given a phenomenal price. The free breakfast was as good as any, the rooms were extremely clean and up to date with it's design, and the staff was beyond exceptional. I would stay there anytime and I would recommend it to anyone who wants to have a perfect experience.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your kind words about our hotel! We are so glad to hear you enjoyed our breakfast so much! We are always working hard to make sure the whole experience for each guest is an excellent one, and we are glad to hear we were able to do that for you! We are looking forward to seeing you again in the future! Jill Henderson General Manager

"Dave"

3
25/08/2016

Stayed one night and the hotel tried to charge me for another customer that had stayed multiple nights. Desk person was very confused and couldn't get the charges correct and couldn't print a receipt but assured us the issue was corrected. Just checked my credit card charges and was over charged for the room. What a mess.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We are sorry to hear things did not meet your expectations. We will gladly assist you in anyway possible to get this problem resolved. Please contact the hotel directly and we will get this problem sorted out for you. Jill Henderson General Manager

"nice room, good breakfast, uneven service"

3
23/08/2016

Driving up to the is hotel, I questioned my decision to stay at this location. The exterior is a bit plain and there were bugs everywhere (not much the motel could do about this). Check-in was a disaster. We had a very long wait 20 minute wait while the only employee in the hotel tried to figure out adjoining rooms for the customer in front of me. We had requested first floor as we had a lot of luggage and were told that there were no rooms on the first floor and that there was not an elevator on site. This meant hauling all of items upstairs. After he noted that request on our reservation, he was able to find a first floor room. Finally, got checked in and from then on the stay was really pretty good. The beds were very comfortable and the room cooled down nicely. TV service seemed to be low definition which was disappointing. Breakfast was very good. Table and food area was very clean. Service was much, much better in the morning. , but had to give service two stars as the check-in process was so bad. The hotel needs some TLC. Per the website, it is scheduled to be remodeled. This review was pre-remodel.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review of our hotel. We are sorry to hear that the check-in process was not what you expected. We have taken your suggestions and will use them in the future to help make every guest stay as best as possible. We are glad to hear you enjoyed the rooms, and breakfast. We really hope to see you again in the future when you are in the area. Jill Henderson General Manager

"surgery"

5
19/08/2016

The manager went out of his way to accommodate us by getting us into our room early as I had surgery and needed to lie down ASAP. Was greatly appreciated. Like the new update to decor in the hotel we have stayed here many times and will continue to do so whenever in the area.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your kind words about our hotel. We are so glad that our staff was able to go above and beyond your expectations. We are glad to hear we are your first choice when you are in the area, and we really look forward to seeing you again! Jill Henderson General Manager

"Terrific deal!"

5
14/08/2016

VERY reasonably-priced rooms with professional staff and exceptionally clean rooms and facilities. Easy to recommend! Great location to SLC and surrounding cities/communities. Value and cleanliness is an excellent brand with ease of access and seemed to be in a very safe area within area surrounding many areas that travelers should know about!

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for taking the time to write a review about our hotel! And thank you so much your kind words about the hotel! We are so glad to hear you enjoyed your stay here! We are very conveniently located just off the freeway for ease of access. We really hope that you will stay with us again if you are in the area! Jill Henderson General Manager

"Noisy"

3
01/08/2016

Not the best, best western I have stayed in. So noisy I got hardly any sleep. Comfortable room and bed. Surfaces could have been cleaner. The check process was very long. Only one clerk helping, but others standing behind the counter not helping. Was just not a great experience.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We are glad to hear you enjoyed our rooms. I am very sorry about the noise problems you experienced during your stay with us. We will do our best in the future to make sure that the noise is always kept to a minimum. We really hope to see you again in the future. Jill Henderson General Manager

"Everything very good as expected"

4
28/07/2016

The Best Western Timpanogos Inn in Lehi, Utah, was very easy to find. There the check-in process went very smoothly and so did check-out. The room was nice for a single night stay and the beds were very comfortable (firm style mattress). Breakfast was okay, but unremarkable, convenient that it was included and well-presented. I'd definitely stay here again if I wanted a location shortly south of Salt Lake City.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your kind words about our hotel. We did just recently renovate our rooms and glad to hear you enjoyed them! Our staff is always working hard to make sure that each guest stay is a great one, and we are so glad we were able to accomplish that for you! We really hope to see you again in the near future! Jill Henderson General Manager

"Everything very good as expected"

5
25/07/2016

This Best Western was very easy to find. Check-in was very smooth. So was check-out. Breakfast was okay, but unremarkable, convenient that it was included and well presented. I'd definitely stay here again. Oy - 200 characters minimum for a review and I don't have that much to say.

"Utah Visitor "

4
17/07/2016

Very nice room , and a very clean hotel with a great breakfast buffet ! There is no elevator , no outdoor pool, no bellman but only 2 stories ! The room was very spacious but bathroom was small. The hotel is in a great location with easy access to the highways .

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for your kind words about the hotel. We are glad to hear you enjoyed our breakfast so much! We do have the largest indoor pool and hot tub in the area. We are really looking forward to seeing you again soon! Jill Henderson General Manager

"AVOID THIS HOTEL!!"

1
13/07/2016

Dirty, overpriced and outdated. Rooms still had previous guests items in it (dirty sock on the floor and sunglasses left in drawer). We were in Utah for a wedding and this was the recommended hotel due to a discounted rate for the wedding which wasn't even that good. Still paid $100.00 a night! Upon arrival, we stood at the front desk for 10 mins waiting for the kid at the front desk to finish chatting on his cell before we were even acknowledged and checked in. No elevator to the second floor so you would have to haul your heavy bags up 2 flights of stairs to reach the second floor. Not a big deal for us personally but anyone of a certain age or anyone with an injury/disability would struggle and have to stay on the 1st floor. Hotel was very outdated and dirty. Doors didn't secure very well. Guests smoking pot in their room causing the entire second floor to reek of skunk. I have stayed at road side motels that were hands down cleaner and better bang for your buck. You pay for the name Best Western for this location and nothing more. Avoid this hotel if you are heading out to Lehi UT. There are many more places to choose from. I am by no means a "hotel snob" but when your child doesn't even want to sleep under the covers because of the conditions that says something. Very disappointed.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We have addressed your concerns, and have taken the necessary steps to fix the situation in the future. We would like to have a chance to make things better, if you could contact us directly at the hotel with anymore concerns we will gladly work with you on them. Jill Henderson General Manager

"Newly renovated but noise is terrible!"

3
11/07/2016

The rooms looked newly renovated and the staff and pool area are nice. Downsides: there were a ton of kids running up and down the hallway because someone was having a birthday party at the hotel. I had to go out and tell them to go away from our room because our dog was barking every time they would run by making noise. If people are going to have parties they should be not allowed to run around the entire hotel. Also, if you stay here make sure you are on the 2nd floor because the noise of people walking above you all night makes for terrible sleep.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to review our hotel. We did just recently renovated the whole hotel, and have added a lot of new amenities. We are sorry about the noise problems you had during your stay. We do hope to see you again in the future. Jill Henderson General Manager

"Relaxing friendly everything you need nearby"

4
08/07/2016

Our stay here was relaxing and enjoyable. Staff were welcoming and friendly and the indoor pool very well used. There were laundry facilities (which we used) and a fitness centre (which we should have). Within walking distance there were food options and family entertainment and a short drive away were many many more food, shopping and other entertainment options. We even had a view of Mt Timpanogos from our room. If we return to Lehi we will stay here again although our room would hopefully be scheduled for an update in the next few years.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for taking the time to write a review about our hotel. We are so happy to hear you enjoyed our hotel! We do have the largest indoor pool and hot tub in the area and are happy to hear you enjoyed it. We are looking forward to seeing you again on your next trip to Lehi. Jill Henderson General Manager

"Great Experience"

5
06/07/2016

The staff who provided the breakfast did an amazing job. They always had the food hot and ready. We were with a large family group and they went out of their way to make sure everyone had what they needed. The beds were comfortable and the staff helpful.

"Very Good"

4
30/06/2016

Excellent beds, indoor pool, Jacuzzi, and breakfast. Main thing I missed is a TV channel that provides a cable TV Guide so I can quickly see what is on each channel for the next few hours. Bathroom was very nice but also very small - hard to close the door if someone is outside the tub (but the wash basin in not in the bath room). Building was being renovated so the exercise room was not available part of the time and there was some noise and parking inconvenience during the day; but the staff was very accommodating and readily agreed to a some discount as compensation.

"Excellent staff"

5
28/06/2016

The staff was excellent in every respect. Seth, the manager, in particular went out of his way to make us feel like we were in our home away from home. Room was clean, comfortable. Excellent location!

"One night in Lehi"

4
24/06/2016

My family and I stayed one night at the Best Western Timpanogas Inn In Lehi. We were upgraded to a family suite instead of a regular double queen (no complaints here!). The staff is very friendly and professional. They offer a complimentary breakfast in the lobby, but we didn't wake up in time. That's how comfy the beds are! We slept great! Good location just off I-15. Close to shopping and food options. Our only hangup, was what sounded like loud plumbing could be heard through the walls. Kids loved the indoor pool. I would recommend the Best Western Timpanogas Inn to anyone looking to stay in Lehi.

"Timpanogos"

5
22/06/2016

The staff was extreme friendly and helpful in giving us direction in places we wanted to see and things we wanted to do. The rooms were very comfortable and clean. the breakfast was good but all hotel breakfasts seem to be about the same. The main advantage was the quality of the rooms and the staff.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to review us. Our staff works very hard to make all of our guests feel warm and welcome. We are always working to improve our breakfast, we are glad to hear you enjoyed it. Hope to see you again in the future. Jill Henderson General Manager

"Nice hotel, but under construction"

4
14/06/2016

This hotel was nice, but the entrance was all blocked off and the entrys were a mess because of the construction. All other aspects of the hotel were nice. I felt a bit uneasy because the outside doors were never locked late at night.

"It felt like a dive"

1
07/06/2016

It felt dirty and is under construction. Couldn't find how to get to room, part of the roads were blocked. The check-in guy didn't tell us how, We drove around looking for an alternate entrance. Carpets in hallway dirty.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thanks for taking the time to write a review. We are currently under renovation and are working to address all of these problems. We hope to see you again in the future. Jill Henderson General Manager

"Great value!"

5
03/06/2016

This motel was a great value for the money after the expensive motels near the national parks. We had a room large enough for a king bed, sofa and coffee table, and writing desk. I believe our room had been recently redone as others were being worked on while we were there. The best room we had on our three-week trip. Great staff, thanks Aaron! Our only complaint was that the hot tub was really more of a "warm" tub and we really needed a hot tub after hiking. Highly recommended.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We do offer large spacious rooms and they've been recently renovated. We hope to see you again in the future. Jill Henderson General Manager

"Great Hotel, Great Price!"

5
01/06/2016

We came to Lehi for an All State Golf Tournament and banquet. The hotel was in a great location, easy to find and close to restaurants. The general manager was great to help us with a late check out in the early evening so our son could come back and shower and relax before going to the banquet. We would definitely recommend this hotel. Thanks again!

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for taking the time to review us. We are happy to hear we met your expectations. We look forward to seeing you again. Jill Henderson General Manager

"AWESOM HOTEL"

5
01/06/2016

It was an Awesome experience. the breakfast was great had a lot of varieties. Staff was always helpful and cheerful. there was a lot of parking and tons of restaurants and stores close by that was very helpful. Cleanliness was 100% and Housekeepers were helpful.

"A life saver!"

4
27/05/2016

Ended up here after my "reserved" handicap room was inaccessible in Fillmore Utah. The desk clerk was very helpful, the room was big , clean & comfy, and the breakfast choices were far more varied than usual. Another big plus was that Costco was just down the street.

"Our stay at Best Western"

5
13/05/2016

very nice and I would recommend it to anyone, and enjoyed the wounderful breakfasts. I plan on staying there in the future. What more can I say, when your good , your good. Thanks Sean and staff for all you have done for us.

"Great hotel - no elevator to 2nd floor"

5
11/05/2016

Very nice hotel, nice pool and spa, great internet connection and very comfortable bed! Only down-fall is that if one is on a family vacation and gets put on the second floor there is NO elevator to use cart to carry all the luggage up to room, with 2 adults it took us four trips up and down (good exercise) to bring everything up, but besides that I'd stay there again...

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
We appreciate you taking the time to review us! It makes our day hearing about your good experience with us! and we are also glad you liked our big pool and spa area! We hope to have you again soon!

"Enjoyed my stay"

5
07/05/2016

We keep coming back. Its a nice place to rest and recharge right off the I-15 highway where its easy on and off. There is a grocery store and several restaurants nearby so you can refuel easy for the next day on the road.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
We appreciate you taking the time to review us. Yes! Our location is great! lots of places to eat and shop around! We are happy to hear you enjoyed your stay with us. Looking forward to seeing you soon.

"Great Stay"

5
07/05/2016

Outstanding Property, great clean and comfortable Rooms, good Beds, good Breakfast and a very attentive Staff. I did not like the $50.00 Deposit for Incidentals, which was placed on my Card, no Clue where that came from, there were no Minibars or anything I would charge to my Room.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
We appreciate your positive review. We are happy that you liked our breakfast. We enjoy serving fresh breakfast every morning! We do have a wonderful team. A $50.00 incidental authorization to your credit card was posted at check-in and was released upon check-out. Hope to see you again soon.

"A good choice between Salt Lake City and Provo"

5
04/05/2016

We stayed at the Best Western Timpanogas Inn in April 2016. The first thing we noticed was the exceptionally friendly greeting we received at the front desk. That proved to be true for all of the staff during the days we stayed here. Their friendly helpfulness is not a surprise considering at least some of the staff are also students at nearby BYU. This hotel has been recently renovated. Our room was clean and quite comfortable. For me there are a few simple requirements for an enjoyable hotel stay: 1. A comfortable bed, bedding and quality pillows. Every night we slept soundly here. Very nice. 2. If the a/c + heating is a window unit, it should be quiet enough to not be disturbing while maintaining the desired room temperature. It should not direct air at our heads while asleep. We never even noticed the a/c while it ran. Check. Reasonable vanity counter space. Not a large space here but we had what we needed. 3. A flat reasonably large corner shelf in the shower (missing in many hotels, even high end brands), decent water pressure, and a plus when there is a light over the shower to facilitate shaving. All present here. Also, the towels were larger and higher quality than those usually found in moderately priced hotels. The bathroom door expanded from the warmer spring temperatures, so it needed some maintenance to close properly and the bathroom fan was rattly. 4. A full size work desk and comfortable office chair with easily accessible power outlet. Done. The free WiFi service is decent speed and requires a log in (though the connections are not secure as is hotel-typical). There is a fairly large flat screen TV and a good couch. There was no power outlet on the bed side tables (usually provided in the base of the lamp), so I had to use an external battery to charge my battery after reading in bed. The indoor pool and whirlpool are normal in size for a Best Western, but my wife especially enjoyed swimming with the temperature to her liking. The whirlpool water was cool our first night but the staff corrected it immediately and the temperature quickly rose to what is normal for most hotels, i.e., not hot, but sufficiently warm with good action jets. The free breakfast was the same every day, but it was a good start for our mornings. Scrambled egg mix (with or without ham bits), sausage links, three waffle machines (most BW have just one) with a variety of waffle batters, biscuit and gravy, cereals, breads, juices and other drinks including hot chocolate. I was impressed with the young lady who worked hard every morning to keep everything in order in the breakfast area. The Timpanogas Inn is well placed for when we visit family in this area and it was a very nice stay for us, so we'll be coming here often in the future. For a complete report and photos, please visit FrictionFactor.com.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your awesome review! We appreciate you taking the time and effort on it, we checked out your website and we are happy to hear you and your wife had a good time staying here with us, it's our pleasure to please our guests and it makes our day to hear about it. We look forward on having you with us again!

"A pleasant surprise"

5
03/05/2016

Very nice room, comfortable bed. Everything worked. Nice indoor pool and spa. The free breakfast was a cut above what is normally offered. Free HBO. All in all a nice surprise. Hallway carpeting was dirty, other than that, no negatives

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
We really appreciate you taking the time to review us! We are happy to hear we were a pleasant surprise and you enjoyed your stay, we are currently remodeling our hotel. We look forward to seeing you soon.

"Found a spider on my bed"

3
28/04/2016

This hotel is pretty nice. The young man at check it was very kind and helpful. They have free wifi and breakfast. Complimentary coffee. We did find hair in our bathroom on the floor. I was laying on the bed and a spider crawled past me. Hoping there is not more.

"Good value with shortcomings"

4
26/04/2016

The room was older but it had beeen upgraded so it was fine. The common areas, especially the rugs in the hallways need some upgrading, but in general it is a fine property. We didn't find noise to be a problem and we were the closest room to the freeway. We did sleep with the window closed. The problems we encountered were: the WiFi quit last night, there was a faint smell of smoke in the room, and the breakfast this morning was out of many items by 08:00. The banana and the salty eggs, however, were great.

"Nice place for an overnight stay"

4
23/04/2016

We were in town for BYU graduation and needed a convenient place for an overnight stay. Timpanogos Inn has easy access to I-15 which was a plus for this trip. The room was very clean, the bed were very comfortable, and everything worked. The only downside, and this is common in freeway oriented hotels, is that there's no real walkable neighborhood. There is a Macy's grocery store nearby, but you're definitely in an automobile dominated environment, so expect that.

"very pleased"

5
21/04/2016

The hotel was clean and newly remodeled. The staff were very helpful; there was a miscommunication between the hotel and trivago but the clerk was able to get us into a larger room at no extra charge. The breakfast had a nice variety and was very good. The pool area was well cared for. If I had one less positive thing to say would be that it is a bit hard to get to even though it is close to the freeway, but with my GPS it wasn't a major issue. I felt like it was a great value for the cost.

"a great place to stay"

5
17/04/2016

easy for Garmin to find, lots of restaurants near by, near to Thanksgiving Point, Thanksgiving Point exit easy for Garmin to find, BUT visitor to Thanksgiving Point needs look for land marks, a drunken sailor laid out the streets. I look for the farm buildings, pastures, and corrals.

"Outstanding value"

5
14/04/2016

The rooms are very nice and comfortable. Starting with the reservation and continuing through our stay the staff showed a great desire to help us have a pleasant lodging experience. They are very friendly and go out of their way to see that the needs of guests are met in a timely manner. There are several good eating places that are very close. The free breakfast was delicious.

"Great Value- Great Stay"

5
11/04/2016

We had a great stay "just for fun" with our boys. They loved the pool and hot tub (which were spacious and heated to just the right temperatures.) Breakfast was good and the staff was very helpful. Super happy with our choice to stay here.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for your kind comments about our hotel. We are always trying new things to improve our breakfast, and are glad to hear you enjoyed it. We really hope to see you again soon! Jill Henderson General Manager

"Not as great as photos"

3
08/04/2016

Expected a bit better for the price. Try other nearby hotels with same price bracket. Our room smelled of smoke and overlooked I-15. Try to be as far as possible from freeway. First floor probably quieter.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for writing a review about our hotel. We are currently under remodel and hope that we have been able to address your problems with the new rooms. We hope you will stay again soon. Jill Henderson General Manager

"Not satisfied at all"

1
08/04/2016

To much to write. Terrible place to stay. Noisy, dirty, carpets in the hall were gross, long hair on our pillows & floor in bathroom & carpet in the room. To much to put into words. Breakfast was not what we expected. So we tried to eat the eggs, the ham was so salty & mixed into the eggs. The sausage was old & wrinkled because we didn't eat at 6:30, we ate at 9:00. Everything was not fresh. Gross!!!!! The room was noisy, we were put on the first floor because we arrived at 12 noon, & we were early. So that's what we were told was the only room ready. Loud walking above us all night. I so hated this stay. I have stayed in Hotels for less $ & enjoyed every minute. After all people this was Lehi not Salt Lake downtown. Get your act together. FREEWAY NOISE AWFUL!

"Great"

5
06/04/2016

Nice and clean hotel with high ceilings and lots of room to move around. Friendly staff. Excellent breakfast with tons of options. my kids enjoyed the indoor pool and hot tub. They were also remodeling so it's just going to get better.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for your kind comments about our hotel. We do have the largest indoor pool and hot tub in the area. We really look forward to seeing you again soon! Jill Henderson General Manager

"Enjoyed my stay"

4
04/04/2016

The hotel was one I stay at from time to time in Utah. I travel through on business and they welcome me with nice staff at the front desk and a problem free visit every time. I am looking forward for m next one when I get stranded there again.

"Non-smoking room smelled horribly of cigarette smoke."

1
31/03/2016

We checked in on a Thursday evening, with very few cars in parking lot. When we got to our room, it had a horrible, overwhelming odor of cigarette smoke. We asked for a new room, and were told that was the room we had to keep, as they were sold out. There was hardly anyone at the hotel. Not happy at all. Had to have the window open for fresh air, and it was about 45F outside. :(

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We are sorry to hear we didn't meet your expectations. With our renovation being underway we do have a limited amount of rooms available each night. We hope you will give us a chance again in the future. Jill Henderson General Manager

"Friendly Staff, Great Experience"

5
29/03/2016

We were greeted by super friendly and helpful staff. Clean room and nice facilities. My only minor complaint would be the complimentary breakfast. It was fine, nothing extraordinary, but some of the drinks were empty or unavailable, and wasn't really kept stocked up. We had to ask for several things. The food wasn't great, but not many complimentary breakfasts are. It served its purpose though. Would definitely stay here again regardless.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for writing a review about our hotel. We are glad to hear our staff meet your expectations. We are improving our breakfast, and hope you will come back again soon and give it a try. Jill Henderson General Manager

"Best Western to stay at"

5
26/03/2016

I stay at a lot of Best Western across the country. even with construction the faculty, the breakfast , the staff are excellent From the check in to check out the was a great experience. For thew price there is no better Hotel in the Lehi area

"MY STAY WAS GREAT"

5
13/03/2016

The staff and crew were all great the rooms were nice and clean the beds were comfy and everything worked , the TV remotes don't work so well and you have no info as to where to tune for what you would like to see

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thanks for the great stay remarks. During the remodel the TV location is being adjusted so the remotes will work better. We hope to see you again. Jill Henderson General Manager

"Renovations"

3
11/03/2016

The hotel is undergoing renovations. The new bathtub is pretty cheap and creaks loudly when you stand in it to shower. Overall the room was very clean, neat and tidy. The price was very inexpensive but maybe that was because of the renos. Breakfast was typical but good. Mattress was excellent.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for understanding during our renovations. Jill Henderson General Manager

"Good for the price."

4
07/03/2016

This is a clean and family friendly hotel, right off the freeway. The indoor pool was clean and we were allowed to use it a bit longer than normal due to our late check in. The breakfast was great! The rooms were clean and accommodating.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
I really appreciate you taking the time to let us know about your clean and friendly experience during your stay. We look forward to you staying with us again. Jill Henderson General Manager

"CAN'T RECOMMEND."

1
06/03/2016

Despite that the website says microwaves under Guest Room Amenities, and the last time I stayed here they did have them, they DO NOT now, only the family suites & one in breakfast room. I was told that they just remodeled and removed the micros. Interesting decision, lets lessen the amenities! This is another place where the TV is not only screwed into place so you can't move it closer to where you are watching from, its also on a high chest, not eye level, AND its placed at the rear of the chest. "Lets locate the TVs about as far as we can from the people watching it." My check in took about 20 minutes. Front desk person kept having to call his manager. In spite of the fact that the online reservation form has a spot for 'special request', and I put TOP FLOOR, they had me on a 1st floor room. They did move me, but took forever! Both of the mini fridges I used froze my food and soft drinks. In the 2nd room I gave up and didn't put much in there. Turned all the way close to off, still frozen soft drinks, grapes, granola bars! Huge disappointment, I expect more from a PLUS hotel, but I see on the website its no longer listed this way.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to let us know your concerns during your stay. We are currently remodeling. Jill Henderson General Manager

"Wonderful stay"

5
25/02/2016

This Hotel is a wonderful place to stay in Lehi Utah. clean, comfortable, good breakfast and lovely pool. It was also a great value. Its locating is perfect for all that we wanted to see and do in this area of Utah.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to let us know that you had a wonderful stay. Glad you enjoyed breakfast and the pool. Jill Henderson General Manager

"Very nice"

5
28/01/2016

It was a great place to stay wish we had more time to stay but did not. We had to leave and head back to Boise. My wife does like the bed we had in our room and wants too get one so we need to know the type so if you can email me with the type I sure would appreciate it. [email protected]

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for responding glad you had a very nice stay. Jill Henderson General Manager

"Very pretty, comfy beds, etc"

5
23/01/2016

Joshua was very nice checking us in, the night was cold & he offered us hot coco, it was good! The room was clean, cozy, very nicely decorated, the bed was so comfortable, we never heard the heater run, so either they're very quiet or it didn't ran, but the room temperature was perfect! The breakfast room is really nice with great variety of tasty warm food. We really enjoyed our stay.I'm sad I didn't have my bathing suit with me, the pool & hot tub looked very nice & clean.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Your comments are appreciated. Glad you enjoyed the beds. Jill Henderson General Manager

"DANG!"

5
20/01/2016

I was very impressed with most everything about the hotel. Everyone was friendly, the lobby was beautiful, and the room was immaculately clean. The only thing i would work on (only because I'm the head housekeeper at my Best Western) would be t tuck the beds tighter at the bottom and smooth them out more. But that's just me. Overall a wonderful experience at a beautiful hotel.

"Nice"

5
14/01/2016

Friendly staff. Clean hotel. Various breakfast items. Loved the pool and hot tub. Easy access from interstate. Room has nice amenities, particularly for handicapped individuals like us. If I had to say anything negative, it would be that the parking lot wasn't plowed in the handicapped spaces. Good thing I was in a four-wheel drive! It's near lots of everyday stores, like the grocery, gas and restaurants too.

"great stay every time"

5
11/01/2016

love staying here we stay every time we are going to spend some quality time with family seeing as we only live like 2 hours away but it is nice to have such a great place to stay over night and the staff is great they are always so helpful and welcoming. we will always choose to stay here.

"Coming Back Again!"

4
06/01/2016

We first stopped by when we were desperate and tired. We had such a positive experience I booked it right away when we knew we were coming back. Little things are standard like the fridge in the room. Working pool and hot tub. Great hot breakfast with extra yummy toppings for my waffle!

"Great Christmas Getaway"

5
03/01/2016

We were greeted by a desk clerk who eagerly helped get our luggage up to our room (I was on crutches and my wife has a bad shoulder). There isn't an elevator and most of the first floor was being renovated so we couldn't get moved to the first floor. Our room was a renovated room and was nicely appointed. The pool/hot tub area was clean and well kept. The breakfast items were consistently kept well stocked and the friendly staff kept the tables and breakfast area clean. We had a good stay and would eagerly return.

"Vacation travel stop"

4
29/12/2015

Stopped here on our way home to Phoenix. Good location - lots of restaurants nearby - onsite breakfast had many items from hot & cold cereal, eggs, muffins, juice & coffee - nicely presented. Our room was large, comfortable & clean. The bed was very comfy. Unfortunately, we were located on the 2nd fl kind of over the pool area and we could here everything coming up from the people enjoying the pool. Also we could hear everything coming from the rooms next to us. In spite of the noise issue it was a nice hotel.

"Much better than expected"

4
28/12/2015

The property was much better than I expected from it's 2.5 star rating. Clean and well appointed it proved to be a very good value. With easy access from the highway, the hotel is located near every servcie you can imagine. Groceries, gas, restaurants, sporting goods, big box, auto, and etc are all within 1 to 10 min. drive.

"Christmas Escape"

5
26/12/2015

We always stay at this hotel when in this area. Even while doing renovation it was nice. Only complaint is that they don't have an elevator. Getting older makes it hard to get up stairs. But all in all we had a great time. Went to movie near by and out for a nice dinner. Had celebrated Christmas with family on prior Sunday so was just the two of us.

"Enjoyed my stay"

4
03/12/2015

Having been here I find the hotel a worthwhile place to stop in and stay. The place is clean and it was a fresh newly remodeled room, in a facility undergoing construction to have more updated rooms coming soon.

"Wonderful"

5
30/11/2015

We came in at 10:00 pm and were immediately helped. Relaxed, friendly, felt safe leaving luggage out in the car. I Wish my husband brought his swim suit. Great waffle condiments at breakfast! There was no problem checking out, we just left the keys in the room.

"This Hotel is Great!"

5
30/11/2015

This place should be a Best Western Plus! Very nice clean hotel! Staff was awesome and very friendly! Nice quiet location but still close to town. Pool is big and really nice too! Breakfast was good! My kids loved this place! Will stay again soon!

"Lehi Best Western Timp."

5
19/11/2015

Quick check in staff was friendly. better than average breakfast, hot items, enjoyed the extra toppings for the waffles. Good location with easy access from freeway close to restaurants etc.. I would stay there again. Did not use the pool but looked nice.

"Great Service with Comfortable Beds and Pillows"

4
11/11/2015

We stayed there with our small dog and the staff were very nice. Seth front desk manager was very helpful with questions. Chantelle in the Breakfast room was so attentive and the food was good and hot. The director of operations was also very accomodating with a question I had. Nice place to stay with a place for the dogs to do their jobs. They were renovating the top floor so it will be even better when we come next time. We would definitely stay again.

"For the price the best in Lehi."

4
06/11/2015

Clean quiet best hotel for the price in Lehi. Breakfast had scrambled eggs sausage apples bananas waffles mini muffins juices toast and cereals. Pool jacuzzi empty during the week full of kids on the weekend. Kind attentive staff. Good overall experience.

"Wouldn't Stay Again"

1
27/10/2015

We booked a couple rooms for our family. Upon arriving we were told that we were NOT getting the rooms we booked that were large and had two queen beds and a sofa bed. Instead, they told us we were getting small rooms that just had two queen beds. This left part of our family without a bed to sleep. We were told that they had changed our reservations because the rooms we had booked have water damage. The front desk person did not offer any accommodations in order to make up for the lack of beds. We reluctantly asked for cots and we were given one. The rooms were non-smoking rooms, but when we got to our rooms we found them to smell strongly of smoke and a foul odor. The pool that was supposed to be heated was ice cold and no one would get in it. I find it very unprofessional and despicable that this hotel changed our reservations without our knowledge and did not offer us anything in order to better accommodate us since they weren't able to give us the rooms we had booked. When we informed them that the pool was ice cold they said they would look into it and did nothing to change the temperature even though it was supposed to be a heated pool. I would not stay in this hotel again. I do NOT trust this hotel at all. Save yourself the frustration and stress and stay at a better hotel. This one definitely isn't concerned about losing any customers.

"Seriously Overated"

2
26/10/2015

Poor Customer Service, Dirty Carpets, Rooms were very dark and cramped. Bathroom is remarkably small. Fitness center advertised no longer existed and being the only reason we booked this hotel over another we complained, but to no avail or monetary adjustment. When asked about interesting things to do local were told "nothing". Swimming pool was freezing cold, even children couldn't tolerate it and crammed in the hot tub instead. Breakfast was ok except for the hard as rock waffles. There are very few hotels I have stayed at that I wouldn't return to-this is definitely one.

"Nice stop near Salt Lake City"

5
11/10/2015

Pleasant, easy-to-find hotel off I-15 without much noise and near Thanksgiving Point gardens. Clean, efficient, and friendly. Restaurants nearby. Spacious room. Laundry available. Especially good if wishing to by-pass SLC traffic on destinations elsewhere. Will come again.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for writing a review of our hotel. We are very pleased to hear you enjoyed your stay with us! We always love to hear how we are doing. We are very conveniently located just off the freeway. We really look forward to seeing you again in the future! Jill Henderson General Manager

"Excellent Accomodation"

5
08/10/2015

Décor was current and the room was clean, comfortable and quiet. Staff was polite and helpful. I was given the internet rate for a second night which was also very much appreciated. The hot tub was broken because a guest apparently damaged the unit but this was not the hotel's fault, so I don't count it against them. Overall and excellent experience and there were no detractors.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for your review of our hotel. We are very happy to hear you enjoyed your stay here. Our staff is always working hard to make sure all your needs are met. We do include a free hot breakfast with waffles, eggs, biscuits and gravy, and assorted pastries. We hope to see you again in the future. Jill Henderson General Manager

"Best Hashbrowned potatoes"

3
07/10/2015

I enjoyed the breakfast of potatoes which was quite nice. Also really enjoyed the functionality of the TV with direct tv satellite reception as well as a beautiful modern room. Thanks for making an enjoyable stay for business travel.

"WE KEEP COMMING BACK"

4
07/10/2015

This motel is our stopping point on our way to colorado, it is just below SALT LAKE and easy to get to so when we start out the next morning we do not have to deal with a lot of traffic. The motel has gotten older but is well kept up, good parking and friendly service, the breakfast menu has changed a little but still is good most rooms are quite comfortable and over the years we have had onlly one problem wit booking and that was taken care of on the next visit. over all this is a good place to stay.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you so much for taking the time to write a review of our hotel. We are glad to hear you enjoyed your stay and that you plan on returning! We are always happy to have our guest continue staying with us. We do have the largest indoor pool and hot tub in the area. We look forward to serving you again! Jill Henderson General Manager

"So close to excellent, but not quite"

4
28/09/2015

Friendly and helpful staff. Easy access and parking. Indoor pool and hot tub very nice and clean. The carpet in the bedrooms and hallway was dirty but the beds and linens were clean. Very limited breakfast. Fine for one night but dissapointing for a weeks stay.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for taking the time to write a review. We are glad to hear you enjoyed your stay. All of the staff takes pride in making every stay a great one! We are very conveniently located just off the freeway. We look forward to seeing you again soon. Jill Henderson General Manager

"Best Western Timanogos Inn, Lehi, Utah"

3
28/09/2015

Comfortable room, but had trouble with key to pool area and hot tub was not hot. Breakfast was nice and clean but just simple stuff. Also I had trouble finding the hotel. It was confusing on how to get there. I got lost every time I left and came back.

Jill H, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
Thank you for your review of our hotel. We are sorry to hear about your troubles locating the hotel. We are always working hard on finding new ways to improve our hotel, and knowing this will help us improve how to serve people better in the future. We hope to see you again. Jill Henderson General Manager