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Best Western Leesburg Hotel & Conference Center, Leesburg

4.0/5  - basé sur 465 notations.
726 E Market Street, 20176-4401, Leesburg, United States - See map

Located just one mile from historic downtown Leesburg, Virginia, the Best Western Leesburg Hotel is ideal for families, corporate travelers, wedding groups, and social gatherings. Whether you are in Northern Virginia for business or pleasure, the Best Western Leesburg Hotel & Conference Center is a favorite choice for outstanding customer care, sophisticated accommodations, and unbeatable value. This professionally-designed interior-corridor hotel features 99 well-appointed guest rooms, each equipped with one king or two queen beds, refrigerator, microwave, sitting area, large desk, and cable television. Our guests enjoy an array of complimentary amenities, including a free full, hot breakfast buffet. free upgraded Wi-Fi. seasonal outdoor swimming pool. indoor exercise facility. business center. 24-hour coffee in our lobby. weekday newspaper. and ample free parking. For those hosting meetings or social events in the area, we offer 3,000 sq. ft. of professional meeting and banquet space accommodating 5 to 150. Guests of the Best Western Leesburg Hotel & Conference Center have easy access to a variety of nearby dining and shopping opportunities, including specialty and antique stores downtown (1 mi. ) and designer favorites at Leesburg Corner Premium Outlets (1 mi. ). History buffs enjoy being just minutes from historic battlefields, beautiful plantations and mansions, and numerous museums. Visitors can choose from over 40 local wineries and a dozen micro-breweries. Leesburg is also home to a variety of events throughout the year, including baseball tournaments, sporting events and horse shows at Morven Park, and soccer and lacrosse at Evergreen Sportsplex. Exciting festivals are nearby, including Washington DC’s Cherry Blossom and the Shenandoah Apple Blossom Festival. The friendly team at the Best Western Leesburg Hotel & Conference Center are here to help you plan an unforgettable stay in Leesburg, Virginia. Make a reservation today and save!

Best Western

Leesburg Hotel & Conference Center

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 466 guest reviews
NOTE ISSUED
Excellent
221
Very Good
151
Average
52
Poor
23
Terrible
19
REFER TO NOTICE
Business Business
89
Couples Couples
81
Family Family
146
Friends getaway Friends getaway
90
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wedding visit from the UK"

4
12/07/2018

Ended up with a great room. Had booked for 3 nights then wanted 1 more, but was presented with 2 bookings. Booking.com emails to Best Western gained no response but local staff resolved problem. Easy to find, Clean. Only issue was the room card key needed to be rest more than twice! and when working you had to treat the system carefully until it clicked into place.

"Crib action"

5
25/06/2018

We arrived at about 1am with our 11 month old, and the crib that was previously requested through the booking site to be in the room was not in the room. Once this was known and before we could even get the car unpacked and up to the room, both Vanesa and Giovany sprung into action and had gotten the crib to the room and all set up as we arrived at the room. Your quick and professional attitude and service to us weary travelers at that time of the night was very appreciated. Thank you for our wonderful stay both at the beginning and at the end of our trip to PA, VA, MD, and DE. We will definitely be back.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your family as our guests and we appreciate your review of your experience. We were sorry that we were not made aware prior to your arrival of your need for a crib for your little one; however, our staff was more than happy to be of assistance to ensure you were able to settle into your room quickly. We look forward to welcoming you back again in the future and hope to always exceed your expectations!

"Friendly staff and good breakfast"

4
18/06/2018

We arrived early so we couldn't check in yet but the staff was so friendly and allowed us to use the breakfast area to prep the flowers for my brother's wedding. The staff here is great! The pool area is nice and the breakfast was better than expected. The only negative is that our non-smoking room smelled like smoke:(

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your lovely remarks on our friendly staff, great amenities, and plentiful breakfast. We do apologize for the smell of smoke you encountered in your guest room. Unfortunately, guests will occasionally decline to honor the no smoking status of our hotel and we try to catch that failure and to deep clean the rooms sufficiently that non-smoking guests are not negatively impacted. We are disappointed to learn that we failed in that endeavor in the room you occupied. We are glad to know that other aspects of your stay were enjoyable and we hope to see you again whenever your travels bring you to Leesburg, VA.

"Keep Looking"

1
30/05/2018

Was staying for a group rate for a wedding, called hotel directly to book. Advised I had a pet and was told no issues. Asked if anything I needed to provide for pet to stay, any docs needed, etc. was advised nothing was needed and to just pay the $20 at check in. I rec'd no confirmation of reservation - I'm pretty sure the price I got was slightly more then quoted, and pretty sure I req'd a king bed, but again I have no proof as no one (even corporate) seemed to be able to provide a confirmation email. Called multiple times to have it resent, still never received. Called day before to confirm once again that hotel was there and see if there was any chance of early check in. Advised I was in the system and due to full house, early check in not likely. No worries, that's why I called to see if it was even worth heading to area early. Lady on phone then goes

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We apologize for the difficulties you encountered with your reservation. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests' experience. If I can be of any further assistance, please do not hesitate to reach out to me directly at [email protected] Sincerely, Sarah Holliday Guest Relations Best Western Leesburg

"Wedding event"

4
20/05/2018

Stayed 3 nights at Best Western Leesburg VA in May 2018. Room was clean and comfortable. The complimentary breakfast was awesome. Large variety hot and cold bar along with a waffle bar. They had sitting for outdoors and indoors. Both areas very clean.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your group as our guests while you were in town for the wedding. Thank you for taking the time to share your experience with fellow travelers in our area. We are pleased to know that you were comfortable and enjoyed our plentiful breakfast and attention to cleanliness. We look forward ot welcoming you back again whenever your travels return you to Leesburg and we hope to see you again soon.

"Great Place To Stay"

5
16/05/2018

When traveling through this area the BW in Leesburg is a "Great Place To Stay"!!! Located in the Historic District near fantastic Restaurants makes it an ideal place to stop over for a night or two or make it a your vacation destination...

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for your kind remarks regarding your experience. We are delighted you enjoyed our ideal location and we hope to have the pleasure of welcoming you back again soon!

"Hotel was clean with professional staff"

4
13/05/2018

Stayed May 12th 2018. The hotel staff was friendly and professional. The rooms were recently updated and they were very celan. Many places have "free breakfast" but this was very good and much better than most. Saturday and Sunday both had a large number of guests. Fidelia kept the food trays full and hot. There was a large variety of breakfast selections as well. I will be back.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for taking the time to share your experience with fellow travelers. We are glad to know that you encountered excellent service and that you found our hotel and guest rooms to be notably clean. We especially enjoyed your feedback on our plentiful, complimentary breakfast - it is so important to us to help our guests get their day started off great! We look forward to being of service again in the future and hope to see you again soon!

"Rogue717"

3
11/05/2018

Needs help in the breakfast area and better information displayed in the lobby for things to do in the area. Rooms sometimes smell a little like smoke. Vending machines when I stay were not stocked all items had to be purchased up front at the desk but there was a wide variety.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with detailed feedback on your stay. We are mindful to take your feedback to shore up any deficiencies you may have encountered and look forward to exceeding your expectations on your next stay!

"Horrible experience"

1
07/05/2018

Was not at all impressed with the new manager (Amy) for this hotel. I've never been so disrespected by anyone like my friends and I were by her. She did apologize the next day and blamed it on exhaustion. We come stay there to scrapbook 8-10 times a year and she def created some difficulties for our coordinator and group. Jeff, Ray and other employees were wonderful and went out of their way to make sure we were accommodated and comfortable. We love having our event there and hope one person doesn't ruin it for us in the future.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
As noted it other reviews, we are typically known for our friendly, helpful staff so it is difficult to know that this was not your experience. It is always our goal to welcome each of our guests just as we would welcome a guest in our own home and I can assure you that our entire Team has taken your feedback to heart. We look forward to exceeding your expectations on your group's next stay.

"a bit dated so don't expect"

3
04/05/2018

Property seemed a little dated - on the down side, room doors thin so corridor noise and ambient light around doorjamb comes in, a/c unit in window loud (but worked well). On the plus side, very clean, room comfortable, felt safe. Breakfast room predictable Best Western fare, a bit crowded but was warm enough to go out and enjoy coffee on nice adjacent patio with some green space. Hotel was sold out due to multiple weddings - I was there for unrelated event and paid high price so not great value...but if you get good deal this is fine, basic hotel. Double bedded room decent size if travelling with family.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your experience. We are glad to know that you found our guest rooms to be notably clean and comfortable and that you enjoyed our complimentary breakfast buffet. We strive to ensure that our rates are consistent with other hotels in the area while providing exceptional service and accommodations. We hope that we will have the opportunity to be of service again in the future and we hope your next stay will exceed your expectations.

"Great spot"

5
30/04/2018

The hotel, though older, is very clean and bright. The rooms are attractive and the beds are quite comfortable. The hotel is quiet at night. I was with a large group and the staff was friendly, helpful if we needed something.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your group as our guests and we appreciate your 5-bubble review of your experience here at Best Western Leesburg! Thank you for your comments on our attractive rooms, attention to cleanliness, and comfortable accommodations. We look forward to being of service again in the future and hope to see you again soon!

"Smiles, Great customer service, Clean Room!"

5
25/04/2018

I can't say enough about the customer service provided by the staff at the Best Western/Leesburg. I have been staying there for years now when I am in Leesburg on business. Everyone from the front desk to the maintenance crew always has a smile and warm greeting. The exercise room and business facility is perfect! Highly recommend. Great value!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your glowing recommendation of Best Western Leesburg! We are delighted to know that you enjoyed most recent stay with us and our staff truly appreciates your comments on the exceptional service you have come to expect as our guest. We look forward to your next visit and hope to always exceed your expectations.

"Good value for the area"

4
24/04/2018

Beds were comfortable. The hotel is in a great location. It was not fancy, but a good value for the area. All area attractions were very close. Very friendly staff. I would recommend. Our room was clean. Happy with our stay.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your recommendation of Best Western Leesburg! We are delighted to know that you were happy with your stay and that you enjoyed our comfortable accommodations and convenient location. We appreciate your comments on the great value we provide for guests in our area and we look forward to welcoming you back whenever you return to Leesburg!

"Extremely great stay at the best western in Leesburg!!!"

5
17/04/2018

The hotel was clean, friendly, convenient to everything around. The staff was the best! Mr Ray was awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He was there every time we turned around asking if we needed anything. The front desk was friendly helpful. I recommend this hotel highly. Up to date, work out room is small but has everything you need. Breakfast was delicious. Has delivery options for lunch and dinner. I can't say enough good thing! you rarely find good customer service---I found it at the Best Western in Leesburg!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
On behalf of the entire Best Western Leesburg Team, thank you for being our guest and thank you for taking the time to share your positive experience with fellow travelers. We are delighted to know that you enjoyed an "extremely great stay" with us and we are delighted to know that we have won your loyalty. We look forward to your next stay and hope to always exceed your expectations.

"Southern hospitality "

5
27/03/2018

I have stayed at the Best Western Leesburg several times now. This last stay, I had to wait for a package to arrive so I could repair life safety equipment at a local school. The staff, as usual, were friendly, courteous and helpful. Yarona, Marilyn, Walter and Amy, as well as the other staff are a pleasure to be around. The breakfast was wonderful as well. I love their sausage and gravy over biscuits, as well as the multitude of other offerings. The B W Leesburg is my go to when I am working in this region.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to have you as our guest and we are honored to know that we have won your loyalty with our ideal location, friendly staff, and delicious breakfast. We appreciate your taking the time to share your positive experience with fellow travelers and we hope to have the pleasure of welcoming you back again soon!

"Recommended!"

5
22/03/2018

Extremely helpful and friendly staff. Very nice and clean rooms and facilities. We will definitely stay here next time in Leesburg! They have a shuttle driver eager to drop us off at area restaurants and pick up afterwards. Anything we needed, we asked and was quickly assisted with smiles.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your lovely review of your recent stay with us at Best Western Leesburg! We truly appreciate your recommendation to fellow travelers as well as your kind remarks on our friendly staff and Squeaky Clean® rooms. We are delighted to know that we have won your loyalty and we hope to see you again soon!

"Family Funeral"

5
20/03/2018

This was our first stay at this hotel. I do not think we have ever stayed anywhere where an entire staff during our visit were so accommodating and friendly. We had a huge number of family members staying here, the staff opened up the breakfast area during the day and evening to accommodate the numbers so family could have a large enough space to visit with each other. One evening a group met in the lobby to go to dinner together, the staff overheard us talking about going for dinner, the maintenance guy insisted on shuttling us to and from location so we could all travel together instead of driving several different vehicles. Hotel was clean and quiet. Breakfast was excellent. Will definately stay again if ever in the area. Just wish other hotels were as great as this one.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
What a lovely review of your recent stay with us at Best Western Leesburg; thank you. While our Team is sorry for the sad reason for your stay, we are pleased to know that your experience at our hotel was as comfortable as we had hoped it would be. It is always our goal to welcome our guests just as we would welcome a guest in our own home so we are delighted to know that you felt warmly welcomed in this way. We look forward to being of service again should your travels return you to our area and we hope to always exceed your expectations.

"Exceptional experience !"

5
20/03/2018

While I did not spend night at hotel, most of my family and friends did. 16-20 rooms to be exact ! Excellent and very personal service. Shuttle service to any where within Leesburg. Used the conference room for a personal memorial service and the staff went above and beyond ! Not one negative comment from any of this group (in fact, just the opposite) Thank you Amy and ALL THE STAFF - job well done.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
What a pleasure to hear that your group's experience at our hotel met your expectations. Thank you for taking the time to share your feedback with fellow travelers; I especially enjoyed your comments on the exceptional service you encountered. I look forward to passing your compliments along to our staff. Should the need arise again, we hope your next experience will be just as pleasant.

"A Wonderful Stay!"

5
18/03/2018

Amy, Dennis, and the wonderful staff at the Best Western Leesburg made a difficult trip - so much more bearable. I came to Leesburg to attend a funeral. They went over and above to make sure that myself and my friend ( who traveled with me) were well cared for and comfortable. I will definitely be back - next time under better circumstances, I hope. Southern Hospitality at it's finest. Best Western Leesburg!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your lovely review of your recent stay with us at Best Western Leesburg! It was a pleasure having you as our guest and we are so glad to know that you felt warmly welcomed during your time with us. We look forward to welcoming you back again under happier circumstances and hope your next stay is even more pleasant than the last!

"Wouldn't stay here again"

2
13/03/2018

I stayed here for two nights in March. This is a property with very nice staff but that's where the positives end. The room is outdated and feels dirty. This is also a hotel that tolerates smoking and drinking on the premises. This results in an unsafe environment. The second night of my stay, the stench of smoke was unbearable. I called the front desk and asked them to check on this and to check the side entrance in case someone was smoking there. I later realized that the stench was coming from several men who were smoking and drinking alcohol at the side entrance. The front desk never checked on this. I had to walk through these people as I went outside to let my dog out. I then encountered another drunk older man carrying a beer and smoking a pipe, just feet from the side entrance. He was literally wobbling and murmured something while walking by me. It was an awful experience and I felt unsafe. I reported the incident to the manager the next morning. He apologized and refunded one night, which I appreciated. However this should not have happened in the first place.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is never easy to hear that a guest's experience was anything less than ideal, we welcome all feedback and appreciate your taking the time to tell us about your stay. Please accept our sincere apologies for the issues you encountered with other guests during your time here. Local ordinances do prohibit the consumption of alcohol in public areas; unfortunately, occasionally individuals will disregard these rules. Whenever we are made aware of a situation such as this, it is always our goal to ensure it is addressed as quickly as possible to ensure that our valued guests are not negatively impacted. I am disappointed to hear that this was not the case during your stay and I can assure you that we are reviewing our policies here at the hotel to ensure future guests do not encounter this same concern. We sincerely hope that you will reconsider staying with us again in the future so we will have the opportunity to demonstrate that this disappointing experience was an exception.

"They allow barking dogs !!"

3
12/03/2018

When I checked in I heard a barking dog. I thought it was on tv. We left for a few hours after we unpacked and when we returned the same barking dog. It barked when owners were not in the room. Hotel was unable to find the guest so the barking continued. Glad I had ear plugs. No compensation was made other than suggesting I move rooms. We were already settled & felt the dog guests should move. They were unable to fund them to make it happen.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Please accept our sincere apologies for the issue you encountered with a dog barking during your stay. We are a pet friendly hotel and have found that the pet owners that stay with us by and large are very respectful of guests that are not traveling with pets and are happy to adhere to our pet policies which include being present with and maintaining control of their pets at all times. Whenever we are made aware that noise, from pets or otherwise, is disturbing to other guests, we seek to remedy the situation as quickly as possible. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

"Soccer Tourament Weekend"

5
12/03/2018

The front desk people made this stay very easy. They all are polite and willing to go beyond to make your stay comfortable. A hotel full of soccer boys from around the east coast gave them a challenge and they won.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your team as our guests while you were in town for the tournament and we are delighted to know that you were comfortable and enjoyed great service during your time at Best Western Leesburg! Thank you for taking the time to share your positive experience with fellow travelers and please consider yourselves officially welcomed back. We hope to see you again soon!

"Clean & comfortable!"

5
04/03/2018

I was a bit put off by the price, but it was worth it. You get what you pay for. This place was very clean & comfortable. There wasn't a tremendous amount of water pressure in the shower, but everything else definitely met the standard when your power is out at home!!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs. We are delighted to know that you found our hotel to be clean, comfortable, and a good value. We hope we have won your loyalty and hope to have the pleasure of being of service again whenever your travels return you to Leesburg.

"Wonderful staff"

5
16/02/2018

I stay at this hotel one weekend every month. The hotel staff are the most gracious and friendly I have ever found. There isn't anything they won't try to help you accomplish. The shuttle will take you to the nearby outlet center if you have time to do any shopping.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure having you as our guests! Thank you for taking the time to tell us about your most recent stay at Best Western Leesburg. We are delighted to know that you have come to count on our staff for friendly and efficient service! We appreciate your kind remarks and look forward to your next stay.

"Spend the Money for Another Hotel"

2
10/02/2018

I stayed here while in the area on a business trip. There were a few other hotels nearby but I selected this place due to the cost. Probably should have known at that point. The lobby was clean and front desk staff friendly. The room was quite spacious and the bed was comfortable. But that's about where it ends. I checked in late. When I got to the room I went to the bathroom, flushed the toilet, and it was all down hill from there. First the toilet just kept running. I jiggled the handle but that didn't help so I figured I would just shut the valve and turn it on when I needed it. So needless to say, a little while later I turned the water on, went to the bathroom, flushed, and the handle broke ?? As it was quite late, I figured I would just manually flush using the broken chain in the back of the toilet. And this is what I did for two days. I choose not to report the issue until check out as I did not want any maintenance people in the room while I was not there. In addition to the toilet issue, the WiFi was terrible. It made working from the room next to impossible. In this day and age I find that unacceptable. Breakfast was not the best. Strange scrambled eggs every day and staff just not very attentive. Sausage was mislabeled ?? Not a big deal. Funny though. And it got a lot of attention when I posted it on FB. I did report the broken toilet handle at check out and they apologized and said they would fix it right away. I'm sure it would have been fixed quickly had I reported it earlier, but as I said I just didn't want maintenance people in the room when I was not there. And I really did not feel like changing rooms. Anyway, I would recommend you spend the extra money and stay a few doors down. I know I will.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
We are truly sorry to hear of the disappointments you encountered during your stay! In order to ensure the best possible stay for guests, we strive to address any issues that may arise during a guest's stay as soon as we are made aware of them. We are disheartened that we did not have the opportunity to address these issues during your stay. We sincerely hope that you will reconsider staying with us in the future as we feel certain your next stay will exceed your expectations.

"Not what I expected"

3
10/02/2018

I am a very generous reviewer so why only 3 stars? For the price, this is not such a great place to stay. I could have stayed at the BW in Dulles for about half the price. Now, I booked this hotel because of the amazing reviews that it received here on trip advisor.......That was very misleading. This hotel is nothing special. We did not get a king bed, the hallway has a stench of marijuana and a call to the front desk left me to believe that nothing was going to be done about it. Again, because of what they charge, this did not get over 3 stars. The front staff was very nice and even discounted a room for me, my other room was booked with points (Diamond select member) so that was nice. The breakfast was good for what they had but it didn't have bacon, only sausage. The rooms are comfortable and clean. Bath shower tub could use updating. Outside is nothing special and the back parking has much need for a clean up, lots of garbage. Again, the hotel was comfortable but fur the price, I expected much nicer.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is never easy to hear that a guest's stay failed to meet their expectations. As with other hotels, our rates may change according to demand. During times of low occupancy, guests can enjoy great bargains, and during times of high demand, our rates may increase. Whatever the rate, we strive to always provide good value. We are glad to know that you were comfortable during your stay and appreciate your comments on our clean rooms and good breakfast. We do apologize if our staff failed to communicate how seriously we were taking your concerns regarding the smell in the hallway; the source of which was addressed immediately. We have reached out to you privately regarding your experience and hope we will have the opportunity to exceed your expectations on your next visit!

"BEYOND 5 STAR "

5
06/02/2018

This review is long overdue, as many people need to see how amazing this hotel is. Truly one of the best hotels Iv stayed in. My stay was for one week and the amazing hospitality and service I had received from the employees was beyond amazing. A bit about the hotel itself; beautiful spacious and clean rooms. Before booking online, the pictures were not as desirable but coming in person and seeing how great the room was, was a great feeling. Having some place to call a second home is an amazing feeling. Being a young female alone on this trip, I felt so at ease and safe at best western. Highly would recommend best western over certain hotels in leesburg such as clarion inn. Another added bonus is the daily breakfast, as much as I wish the times were extended, the breakfast had many options to choose from and all tasted amazing! Although the hotel in itself was amazing, I truly believe that my stay at best western was thanks to two very amazing, beautiful and down to earth employees. Unfortunately I have forgotten their names, but if anyone were to stay in best western after reading my review they would know exactly who I am talking about. The beautiful young woman and the new employee under training had helped me in my stay so much. Answered every question I had, guided me through the town and made my stay so much more comfortable. At times speaking to them didn't even feel like customer-employee conversation, it was genuine friend-friend conversations. These two have shown one of the best customer service I have seen in my entire 18 years of living. I truly am satisfied with their work, and can not wait to reserve at best western and see them again!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your glowing review of your recent stay with us at Best Western Leesburg! We are delighted to know that you felt right at home during your stay. I have shared your review with our Team and they join me in thanking you for your comments on the service you received during your time here, our delicious breakfast buffet, and comfortable accommodations. We look forward to being of service again whenever your return to Leesburg and we hope to see you again soon!

"Great hotel "

5
30/01/2018

I would first and foremost like to give a special thanks to Dennis and Yarona very helpful, polite and extremely helpful, I have stayed at this hotel several times and I am always thoroughly pleased with my stays, I would definitely recommend this hotel to anyone visiting the area it's clean safe and in a well placed location, close to everything...great place!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
On behalf of the entire Best Western Leesburg Team, thank you for being our guest and thank you for your kind review and recommendation of our hotel. We are delighted to know that you have come to trust us for your hotel needs whenever your travels bring you to Leesburg. We look forward to your next visit and always hope to exceed your expectations.

"Great "

5
27/01/2018

This is a very nice place to stay. Great breakfast, great staff. Very nice environment. Rooms are very clean, bathrooms are clean. I would recommend bringing your family to stay here. Great service. Thank you.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your review of your recent stay with us at Best Western Leesburg! We especially appreciated your comments on our delicious breakfast buffet - it's so important to us to help our guests get their day started off great. We look forward to welcoming you back again in the future and hope to see you again soon!

"Excellent"

5
27/01/2018

I stayed here at best western in Leesburg VA, I love the staff and all the rooms where great..a wonderful breakfast,very nice pool for the summer time also the free van rides to the store are to airport,Most of all the front desk young lady YARONA VERY NICE..

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest and we are delighted to know that you enjoyed an excellent stay with us here at Best Western Leesburg! Thank you for your kind comments on our friendly staff, great rooms, and ideal location. We look forward to your next visit and hope to see you again soon!

"EXCELLENT"

5
01/01/2018

The staff was beyond helpful and I appreciate everything that was done to help me accommodate my brother while he stayed there! My. brother is from NYC and was stranded in VA so I had trouble finding a place for him to stay overnight because I was responsible for paying for his stay. The young woman at the desk was extremely helpful in sending me a credit card authorization form to help me charge my card so that he had somewhere to stay. She even went above and beyond to print his bus tickets to help me get him home and we got him here just in time for Christmas! I am so grateful and Best Western will receive nothing but positive reviews and recommendations from me!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for taking the time to share your recent experience with Best Western Leesburg. It is always our goal to provide top-notch service and accommodations and it was a pleasure for our Team to be of assistance to your brother during his stay with us. We are delighted to know that he made it home for Christmas! Should your travels bring you to the Leesburg area in the future, we look forward to being of service again.

"Good hotel great price"

5
29/12/2017

Overall very pleased with this hotel. The room was clean and the staff was extremely friendly and helpful. The breakfast was decent. We will definitely be using this hotel again. Very convenient to many locations and easy to get too.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest and we are glad to know that you found our hotel to be a great place to be and a great value for travelers in Northern Virginia. Thank you for taking the time to share your positive experience and please consider yourself officially welcomed back.

"I recommend the Best Western In Leesburg, VA"

5
28/12/2017

I have stayed at the Best Western in Leesburg multiple times over the past 12 months and I can recommend this hotel without reservation. The staff are great, very polite, professional and helpful. The breakfast is a real plus especially if you are travelling on business. My room has always been very clean and the bed is comfortable. I feel that this hotel is a very safe environment if your are travelling alone.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your enthusiastic recommendation of Best Western Leesburg to fellow travelers! It was a pleasure to share your comments on our exceptional service, clean rooms, and comfortable beds with our Team. We look forward to your next stay and hope to always exceed your expectations.

"Great stay"

5
27/12/2017

Great hotel. The hotel was very accommodating to our needs. Breakfast had a lot of variety and was very good. The front desk employees were very nice and went out of their way to make our stay comfortable.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for providing us with feedback on your stay. We are gratified to know that you enjoyed a great stay and that your experience met your expectations. We especially appreciate your kind remarks on the service you received during your stay and our Team looks forward to being of service again soon!

"Wonderful Stay"

5
16/12/2017

It was a very nice and comfortable stay. Yarona, Ray, Fedilia, Jeff, and Eric were all so wonderful and made my stay even more lovely. They were some of the kindest people that helped with a lot of planning on places to see and eat. Excellent staff and service overall.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for taking the time to recognize our staff's efforts at ensuring that your stay was as enjoyable as possible. We are delighted that you enjoyed a wonderful stay and we look forward to being of service again soon!

"Great Stay"

5
11/12/2017

This is a clean and comfortable hotel in Leesburg, It's a short ride to the historic walkable downtown, close to the outlets, and in a good location to other places of interest. Every staff member I encountered was friendly. The bed was comfy and the room was clean. The hotel had many amenities to make your stay comfortable.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for your kind remarks regarding your experience. We are glad that you found our hotel to be clean, comfortable and a great location. Our staff joins me in thanking you for your compliments on the service you received during your stay and we look forward to welcoming you back again whenever you return to Leesburg.

"ALWAYS CONSISTENT"

5
09/12/2017

We have stayed here many times, & it is always consistent with the overall stay... Clean rooms, comfy beds, pleasant staff, awesome FREE breakfast - if you go away hungry, its your own fault! We never consider going elsewhere, when we come to this area.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to have you as our guests and we are honored to know that you have come to count on us for consistent quality of service and accommodations! It is our goal to provide each of our guests with the best possible stay and we are pleased that this has always been your experience. On behalf of the entire Best Western Leesburg Team, thank you for trusting us and please come again soon!

"Can't Go Wrong"

5
04/12/2017

The hotel is older but is very well maintained and the staff could not be better. We always feel so welcomed and appreciated here. I am here at least once every other month and would not consider any place else.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest again and we are glad to know that you found our hotel to be well-maintained and our staff to be friendly. We are honored to have won your loyalty and look forward to welcoming you back again soon!

"Great Overnight Stay"

5
26/11/2017

Hotel staff was great! My room was very clean and comfortable. Hot Breakfast in the morning on-site This hotel location is in the middle of everything you need from the Leesburg outlets to the super Walmart.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your wonderful review of your recent stay with us at Best Western Leesburg. We are so pleased to know that your stay was as enjoyable as we'd hoped it would be. We look forward to your next visit and hope to always exceed your expectations.

"Great Place to Stay!"

5
24/11/2017

The staff here was so friendly! The rooms are very clean. The breakfast selection included cereal, yogurt, fruit, eggs, breakfast meat, toast, biscuits & gravy and waffles. Its close to shopoing and highways. I'll definitely stay there again the next time I'm in Leeaburg.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your overnight accommodations and thank you for your lovely review of your stay. We appreciate your comments on our friendly staff, plentiful breakfast, and notable cleanliness. We are honored to read that we have won your loyalty and look forward to welcoming you back again in the future!

"peaceful convenient wedding guest spot"

4
20/11/2017

large family and friend group enjoyed staying here for wedding at Round Hill. The lobby, fitness room and breakfast were simple, clean and just what we needed. Breakfast room is a pleasant gathering place for the morning after.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your family's hotel needs while in our area for the wedding. We are delighted to know that you enjoyed a pleasant stay and found our location to be convenient for your needs. Thank you for your review of your experience and please consider yourselves officially welcomed back. We hope to see you again soon!

"Overpriced and dirty experience"

2
20/11/2017

Hotel was overpriced and not up to my standards for what is considered a clean hotel. Just had a dirty feel to it and my shower had mold in it. Cleaning staff was unprofessional and entered my room at 9am despite a do not disturb sign and it being two hours before check out time, waking me up in the process. Will not come back

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests' experience. We will be reaching out to you personally regarding your experience and sincerely hope you will grant us the opportunity to demonstrate that this disappointing experience was an exception.

"Front desk staff"

5
19/11/2017

The front desk staff Kathy and Yarona are extremely polite and professional employees that I? have ever dealt with when checking into a hotel. Very welcoming and create a very comforting atmosphere upon arrival. Highly recommend

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your wonderful recommendation. It is always our goal to welcome our guests just as we would welcome a guest in our own home so we are delighted to know that you felt warmly welcomed during your stay. We look forward to your next visit and hope to see you again soon!

"Best Western Leesburg"

5
17/11/2017

The front desk employees were exceptionally helpful during my stay. The location is convenient to Leesburg. CVS and supermarket were are within walking distance. There are a variety of local convenient places to eat.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while visiting Northern Virginia. We are delighted to read that you enjoyed exceptional service during your stay. Thank you for your comments as well on our convenient location. We hope to see you again soon!

"Wedding"

5
15/11/2017

Due to an emergency during my drive from New York I was late to check in. The desk staff was very efficient and had everything ready for us. There was a nice variety of breakfast fare, all fresh. I would stay there again.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest while you were in town for the wedding and we truly appreciate your 5-bubble review of your experience. Thank you for your kind remarks on our efficient staff and plentiful breakfast. We are honored to read that we have won your loyalty and hope to see you again soon!

"Solid stay in Leesburg"

3
10/11/2017

This hotel offers all the things you'd want for a quick business trip to Leesburg. It is located near major highways and there are several restaurants and stores nearby. The outlets are just a five minute drive away. The hotel is not fancy, but the rooms are comfortable and the breakfast has lots of options. Room had a comfy bed and lots of pillows and a nice work desk space. TV, storage, mini fridge, safe and in room coffee maker. The closet had a iron and ironing board too. Only cons in the room were the window dressings were a bit worn down and had stains and the bathroom was a bit dated and needed some upgrading. The wifi was reliable. I was on the backside of the hotel so didn't hear any road noises. It is set off a bit from the highway but still very close. You do hear people walking up and down the hallway though. The staff were very friendly. Overall it is a solid option for Leesburg.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while in our area on business. We are glad to know that our ideal location was convenient for your needs and we appreciate your comments on our comfortable rooms, robust WiFi, plentiful breakfast, and great amenities. We look forward to welcoming you back again in the future and hope your next visit is even more pleasant than the last.

"Night in Leesburg"

5
09/11/2017

Really enjoyed the visit to Leesburg -- the hotel was amazing and had a beautiful piano as well. I was in town to do studio work in No Virginia was so pleased to find a finely tuned piano in the lobby. The staff said to "play as much as i wanted." Everyone was very nice and the hotel desk staff were very friendly. This was a great stay, good cost for the area and I would return there again. Also enjoyed the room and the TV selections....go Hallmark! I am originally from the Loudoun County area - great deal! -- thanks for every! Blessings.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was such a pleasure to have you as our guest at Best Western Leesburg and we are delighted to know that you enjoyed a great stay. Thank you for charming us with your piano playing on our lobby piano! We appreciate your compliments on our friendly staff, convenient location, and great value. We look forward to welcoming you back again whenever you travel to the Leesburg, VA area!

"11-06-2017"

5
06/11/2017

I was so very impressed with the hotel staff and rooms. The staff went out of their way to make my stay a comfortable one. Accommodated me with a close room since I was injured before my stay. Fresh popcorn!! very clean. I recommend this hotel for any reason for your stay. They are close to the outlets and other popular stores. Bed was comfy and clean!!!! Breakfast was great as well!!! BACON!!!!!! (lol)

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your wonderful review of your experience. It is always our goal to provide each of our guests with a great stay where everything exceeds their expectations and we are delighted to know that this was your experience. We look forward to welcoming you back again whenever your travels bring you to Leesburg and we hope to see you again soon.

"Awesome/Joey Powers"

5
06/11/2017

Yarona and Jeff are great people and always was friendly with a smile. The staff is top notch, as well as the breakfast bar. good to see customer service and people who tries to make the stay enjoyable. I've been going there for about 2 and a half month for work and i have nothing negative to say.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
On behalf of the entire Best Western Leesburg Team, thank you for trusting us for your long-term hotel needs and thanks for your wonderful remarks on our friendly staff and delicious hot breakfast buffet! We are delighted that you have enjoyed your time with us and appreciate your kind comments.

"Reservation Issue"

3
05/11/2017

Had an issue with my reservation. Unfortunately, they do not record phone calls and I did not review my confirmation email prior to the day I was to arrive. Basically had to pay for two nights when I know I only needed one. With that said, lesson is always check your confirmation email, which I usually do. They offered no middle road, simply said "I'm sorry nothing I can do". The hotel is average, so for the money I'd look elsewhere.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for reaching out to us regarding your reservation error. We appreciated the opportunity to work with you on this issue and I was glad to receive your email yesterday stating that you were satisfied with the resolution. If I can be of any further assistance, please do not hesitate to reach out to me again. We sincerely hope that we will have the opportunity to welcome you back in the future and we hope your next stay will exceed your expectations!

"Reserved 6 Rooms for Son's Wedding"

5
02/11/2017

Don't let the "1980's" exterior fool you--nicely renovated lobby and rooms. My family group of 12 stayed here for my son's wedding and all were thoroughly pleased with their rooms, shuttle service and staff. A real tell-tale sign for me is walking into hotel room and smelling "nothing"--no carpet shampoo or room deodorizer. The heat/AC units worked effectively and efficiently. The shuttle service provides transportation not only to and from Dulles Airport but will also take guests to and from requested locations in Leesburg. And the popcorn machine is nice touch too. Thank you, Leesburg Best Western!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was an honor to be a part of your son's wedding festivities and we truly appreciate your group trusting Best Western Leesburg for your hotel needs while in our area. We are thrilled that your stay was as enjoyable as we'd hoped it would be and we truly appreciate your comments on our SQUEAKY CLEAN® rooms, great amenities, ideal location, and convenient shuttle service. Should your travels return you to Leesburg, VA, we sincerely hope we will have the pleasure of welcoming you back again!

"Good Value for a night"

4
30/10/2017

Right off highway, close to Outlets & lots of food choices. Had a wedding about 30 minutes away closest hotel to venue. Nice place, breakfast was not good, place is clean, and has free parking. The room had new carpet & mattress, bathroom was semi updated.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
We are delighted to know that you enjoyed our convenient location and found our hotel to be a great value. We are glad to know that you enjoyed the recent updates to our guest rooms and we appreciate your comments on the cleanliness of our hotel and guest rooms. We look forward to welcoming you back in the future and hope your next visit is even more pleasant than the last.

"Excellent"

5
19/10/2017

GREAT friendly, helpful staff. Nice, clean accommodations. Close to everything that mattered on my trip. Breakfast included. The staff went out of their way to return a bag to me I had left behind. It's a great price as well. I would not hesitate to recommend this hotel 100%.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you stay with us at Best Western Leesburg and we appreciate your taking the time to share your positive experience with fellow travelers. We are glad to know that our location was ideal for your needs and that you enjoyed our attention to cleanliness, friendly staff, and plentiful, free, hot breakfast buffet. We understand how frustrating it can be to leave an item behind when traveling and our Team was more than happy to be of assistance in returning your bag to you! We look forward to welcoming you back in the future and hope to see you again soon.

"Wedding"

3
16/10/2017

Overall staff was friendly and polite.Room was in need of attention...linens less than average. Breakfast was the best offering at this facility. Easy access to the highway. Accomadated our large group.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
We enjoy welcoming wedding groups to our hotel and we are glad to know that you found our hotel to be accommodating for your large group. We appreciate your comments on our friendly staff, ideal location, and exceptional free breakfast buffet. We look forward to welcoming you back in the future and hope your next stay will be even more pleasant than the last.

"I don't understand what what title I need."

5
16/10/2017

How do I word this? The stay was wonderful. We slept there for two nights with out any problems. What else can I say? The stay was wonderful, and had no problems. The only thing is that the desk is right next to the air and while sitting there the fan was blowing right on you,

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest at Best Western Leesburg and thank you for your 5-bubble review of your experience. We are honored to be your first review here on TripAdvisor and we appreciate your kind remarks on your stay. We look forward to welcoming you back in the future and hope to see you soon.

"Work"

4
10/10/2017

I stay here frequently with my company best rates around and cleanest hotel we've found friendly staff good breakfast really couldn't ask for a better place to stay in the leesburg area for the price.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to have you as our guest when business brings you to our area. We are honored to know that our attention to cleanliness, friendly staff, and plentiful free breakfast all stack up to a great value for you. We look forward to welcoming you back again in the future and hope to see you soon!

"Work"

5
04/10/2017

Very nice place to stay clean rooms good service pleasant staff good breakfast in the morning stayed at a lot of places and it's one of the nicest in the area very pleased every time I check in overall a great place to stay

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while in our area on business. We are glad to know you enjoyed a nice stay and we appreciate your comments on our plentiful breakfast, clean rooms, and friendly staff. We are delighted to have won your loyalty and we hope to see you again soon!

"Wedding Group"

3
03/10/2017

Staff was very courteous and professional. Hotel itself was average - nothing new or inviting except the breakfast room. Bathroom could use an update . Liked the mini refrigerator and microwave in room.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your group as our guests while you were in town for the wedding and we are glad to know that you enjoyed great service during your stay with us. Thank you for taking the time to provide us with feedback on your experience. We hope to see you again soon!

"Not the ritz, but the best STAFF ever!"

3
02/09/2017

This is not a fancy hotel, but the staff is fantastic. I am at this hotel 6 or 7 times a year to attend scrap booking events. They are so nice to us and work with us if any issues come up. If you want to shop the outlets are very close.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to welcome our scrapbooking friends and we appreciate your taking the time to share your experiences here at Best Western Leesburg with fellow travelers. We feel we have the best staff of any hotel in the area and we are delighted to know that this has been your experience. We look forward to welcoming you back again soon and hope your next stay will be even more pleasant than the last.

"Great place...excellent value for the money"

5
29/08/2017

We were most pleased with the comfort of the room, the cleanliness of the facility and grounds, and the graciousness of the staff. The breakfast bar was well maintained, hot and fresh. The only thing that would have been a welcomed addition would have been a complementary morning paper.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your kind review of your experience! We are delighted to know that you found Best Western Leesburg to be a great place to stay and a great value. We especially enjoyed your comments on our plentiful, free breakfast - it is so important to us to help our guests get their day started off great! Should your travels permit a return visit, and we sincerely hope that they do, please know that we do offer our guests complimentary copies of USA Today, which is available on Monday through Friday. We hope to see you again soon and we hope your next visit is even more pleasant than the last!

"The "Not-So" Best Western"

2
23/08/2017

We arrived to find that one of our rooms was never cleaned from previous guest use. So, we were provided another room. Cool. However my room's bathroom smelled like an outhouse, the shoer was leaking constantly, the A/C was not cooling/drying too well and the fridge was not working. However, the staff were pleasant and while the breakfast was minimal, the staff were attentive to the food service.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is never easy to hear that a guest's stay failed to meet their expectations or our own high standards and we sincerely apologize for the issues you encountered during your stay. We take all guest concerns and feedback very seriously and I can assure you that your concerns have been addressed by our Team. We have reached out to you via email and phone regarding your experience and sincerely hope you will grant us the opportunity in the future to replace this experience with a superior one.

"Comfort & Clean"

5
21/08/2017

Very happy with this Best Western. Easy check-in/out. Stayed 2 nights for family wedding. Reasonable room rate. Breakfast very good. Located conveniently to local shopping/eating. Pool area very clean. Nice seating area outside of breakfast area by pool also.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest at Best Western Leesburg and thanks for your 5-bubble rating and kind remarks regarding your stay. It was a pleasure having you here while you were in town for the wedding and we are glad to know that you found our hotel to be clean, comfortable and a great value. We hope we have won your loyalty!

"Wine Tour"

4
19/08/2017

We chose Leesburg as being central to our Loudoun County Wine tour. It was very nice. Clean, very nice breakfast buffet (they told us it was a continental breakfast--it was not). Eggs, waffles, all kinds of stuff. Room was clean, there was a pool we never used. Shuttle service to 5 miles was a nice touch. Fitness center was uncooled and too hot to be in once we started to exercise. Beds were lumpy for some reason

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while touring some of the many wonderful wineries here in Loudoun County! We are glad to know that you enjoyed your stay. Thank you for your comments on our SQUEAKY CLEAN® guest rooms, convenient shuttle service, and plentiful breakfast. We are mindful to take your other feedback to shore up any deficiencies you may have encountered and look forward to providing you with an even more pleasant experience. in the future.

"bike-cation"

5
14/08/2017

This was a very nice stay. Everyone was pleasant and helpful. We were traveling the C & O Towpath by bicycle. They picked us up at the White Ferry dock by shuttle and returned us the next day. They provided a secure location for our bikes we did not need to keep them in our room.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
We love welcoming cyclists from the C&O Canal to Best Western Leesburg and we are thrilled to know that you enjoyed our convenient shuttle service! Thank you for your kind comments on our friendly staff and exceptional service. We look forward to welcoming you back again in the future and hope to see you soon!

"Unclean and Loud School Group"

1
10/08/2017

Would not reccomend for someone to stay here. Our room was a double instead of one bed, room was unclean and loud school group ran up and down screaming that evening. We were disappointed on the group rate we booked under and would have changed hotel if possible. Elevator was old and outdated and hotel was like an older 80s building- not up to date.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always our goal that each of our guests enjoys a great stay where everything exceeds their expectations and we are very disappointed to hear that this was not your experience. We take all guest concerns and feedback very seriously and are looking into your comments regarding the disappointments you encountered. We will reach out to you privately regarding your experience and sincerely hope we will have the opportunity in the future to replace this experience with a superior one.

"Loud and unremarkable"

2
09/08/2017

Before I even got checked in the quality of the average customer was suspect as I was interrupted by a group of six high schoolers that lost a room key. I was greeted at my room by a guy sitting right outside my door with no shirt and a 20oz bottle of beer talking on the phone. He was promptly greeted my a second guy, also on the phone, but using the speaker phone. After about 10 more minutes of speakerphone conversation they hung up... Which was replaced by the co Stanton switching or radio stations on the evert so high quality bedside speaker! This persisted about every 20 minutes. This should NOT be considered for the business traveller! Getting work or sleep done are equally impossible.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
As noted in other reviews, we are typically known for our friendly service, quiet atmosphere and comfortable accommodations, which appeal to both business travelers and leisure travelers alike, so we were disappointed to hear that your stay failed to meet your expectations. Please accept our apologies on behalf of any guests who were not considerate of other guests in the hotel. Fortunately, this is not typical for our hotel and we hope we will have the opportunity in the future to welcome you back so we may demonstrate our commitment to your comfort.

"Perfect For Softball Tourney in Leesburg Area!"

5
01/08/2017

This was the first time staying at this hotel. I had to coordinate two softball teams (30 rooms), and Lori at the front desk was phenomenal, She went above and beyond to coordinate our large group. The front desk was courteous and friendly. They even asked if we had early games to see if we needed the breakfast opened early. What a breath of fresh air. Our families were able to use the breakfast room (for a team dinner), the patio and pool area, and the lobby for social time. The rooms were clean and the beds were comfortable. There was laundry and ice on both floors. There were many restaurants, activities, and shopping areas close by (within 5-10 minutes). Thank you for making my job easy as team manager!!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was such a pleasure to have your softball teams as our guests while you were in town for the tournament and we are thrilled to know that you enjoyed a seamless experience in coordinating your groups' stay. Thank you for your kind remarks on our Sales Team's efforts at ensuring your experience was a positive one. We are pleased to know your group enjoyed a great stay and we hope to see you again soon!

"softball stay"

5
27/07/2017

excellent staff and rooms were clean and comfortable, I would stay here again . Tons to do nearby and great restaurants we stayed here for the PONY nationals and this was close to all the fields. CVS across the street and Starbucks down the road.

"Neat and Clean hotel"

4
24/07/2017

My family stayed at this hotel for 3 nights for a softball tournament. The rooms were neat and clean. The breakfast area was very large and roomy. Breakfast was hot and cold, typical selection. Staff was very accommodating.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guests while you were in town for the Softball Tournament and we are glad to know that you enjoyed our clean rooms, great breakfast, and friendly staff. We look forward to welcoming you back again whenever your travels return you to Leesburg, VA!

"Ideal for our needs"

4
22/07/2017

This hotel was perfect for us, close to everything that we needed, and easy for us to get to as well. staff were friendly and helpful . We found it good value for money, would definately return to this Hotel

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing us for your recent Leesburg stay; I am delighted you enjoyed your time in our company and very much appreciate that you took the time to write about your experience. It is a pleasure to hear that Best Western Leesburg was ideal for your needs and that you found our hotel to be a great value. We look forward to your next visit and hope to see you soon.

"A good motel"

4
15/07/2017

You get what you pay for of course, but service is good and the rooms are very clean. Close to both the outlet thing, and beautiful Downtown Leesburg. The pool area was nice too. Nothing more to add I guess

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your experience. We are glad to know that you enjoyed great service during your stay and we appreciate your comments on our SQUEAKY CLEAN® rooms and convenient location. We look forward to welcoming you back again in the future and we hope your next stay is even more pleasant than the last.

"Pleasant stay in Leesburg"

4
09/07/2017

We had a comfortable stay at the Best Western and will stay there again when we return to Leesburg. The hotel staff was courteous and friendly. The common areas and room were clean and well maintained.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
We are delighted to read that you enjoyed a pleasant stay with us at Best Western Leesburg. Input from our guests is so valuable to us in ensuring that we provide our guests with a great stay and it is always a pleasure to receive positive feedback. I have shared your comments with our Team and they join me in thanking you for your kind words. We look forward to seeing you again soon!

"Family visit"

5
05/07/2017

We were visiting our son in the area so I chose this hotel due to good reviews.The Best Western hotel in Leesburg was comfortable, clean and very pleasant. Large bathroom and nice shower. Hotel is pet friendly and we were able to bring our little Roxy. The breakfast in the morning was good and the coffee in lobby was great tasting ! I was able to take my coffee with me while traveling.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guests while you were in town to visit family. We are glad to know that our comfortable rooms, delicious breakfast, and pet-friendly policies all stacked up to a great stay. We look forward to welcoming you back again in the future and hope to see you soon!

"Leesburg Retreat"

5
05/07/2017

We usually stay at Best Westerns when we travel, and this is one of the better ones that we've been to. The location is good - a short drive to downtown Leesburg or the outlets and a short bike ride over to the W&OD Trail. We enjoyed relaxing at the pool and were pleasantly surprised by the quality of the breakfast - eggs, bacon, hash browns, biscuits, and sausage gravy, all very good!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your loyalty to our brand. We are glad to know that you enjoyed our convenient location near the W&OD Trail and Leesburg Premium Outlets, our great amenities, and our delicious breakfast! We look forward to welcoming you back whenever your travels bring you to the Leesburg area and we hope to see you again soon!

"Home away from home"

4
05/07/2017

Great location to explore the area. Nice amenities to enjoy free time when you are not touring. If you do not have a car the hotel provides shuttle service to and from the airport and within a few miles from the hotel, this is a great service. The breakfast is more than enough. The amenities in the hotel and rooms are enough, and the service is very good, you feel at home away from home. Casual, no stuffy at all.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg as your home away from home for your recent visit to our area. We are glad to know that you found our complimentary shuttle service to be convenient for your needs while exploring Leesburg. We appreciate your comments on our great service, good amenities, and delicious breakfast. We hope to see you again soon!

"Free shuttle to white's Ferry?"

3
04/07/2017

Be advised that the free shuttle to the C&O canal starts at 9:00. So if you want an early start to your ride you will have to bike back to the Ferry. We were not informed until that morning when I double checked the reservation time that I made the night before.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your experience. We enjoy welcoming cyclists to the hotel who are traversing the C&O Canal and most find our complimentary shuttle to White's Ferry to be convenient for their needs. We do apologize that our shuttle hours (8 a.m. - 9 p.m. Monday through Saturday and 9 a.m. - 9 p.m. on Sundays) were not convenient for your needs and that our newest staff member failed to alert you to the issue the evening before your departure. We sincerely hope we will have the opportunity to welcome you back in the future and we hope your next stay will exceed your expectations!

"Best lodging value in the area"

5
30/06/2017

Nice rooms, nice beds, nice breakfast, and quiet. Super-fast check-in and checkout. Cheaper than the neighboring higher-end hotels (we also stayed at one of them when the Best Western was booked solid) and our stay was much more pleasant as well. The room was nicer and the a/c (hot summer days) kept the room at an even temperature. The combo of hot and continental breakfast was fresh each morning, and was a great way to start the day. The wi-fi was also very speedy.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Wow! Thank you for being our guest at Best Western Leesburg and thanks for taking the time to share your kind words here on TripAdvisor! Your comments will serve as encouragement to our staff as we continue to strive to provide each of our guests with the best possible stay. We are grateful for your comments on our updated guest rooms, exceptional service, robust Wi-Fi, and delicious hot and cold breakfast buffet. We look forward to welcoming you back whenever your travels bring you to Leesburg and we hope to always exceed your expectations!

"My stay at Best Western Leesburg during my Knitting Retreat"

5
27/06/2017

Whenever I would be in the Leesburg area for any of the events that I put together or for my own families visits, I choose to stay at Best Western Leesburg Hotel & Conference Center. I find that it is a very comfortable hotel with no pretenses, just cozy comfort and a great staff to accommodate you every way they can. The rooms are light and clean, beds are very comfortable, noise level is next to nothing. It is very centrally located and is surrounded by many attractions of the area, like bike trails, mansions turned into museums, a quaint historic town, antiques, etc.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your overnight accommodations whenever your travels bring you to Leesburg. We are honored to be your hotel of choice and pleased to know that you have come to trust us for consistently clean, comfortable, and quiet accommodations in addition to our friendly staff and great location. We look forward to welcoming you back again soon and hope to always exceed your expectations.

"Bike Friendly, Clean, and Friendy Helpful Staff"

5
26/06/2017

As bikers, we appreciated the shuttle from Whites Ferry. Another hotel was going to charge us, but Best Western does it for free (we tipped the very helpful drivers who managed to fit our tandem on the bike rack). Ari at the front desk helped me over the phone and in person. Nice little pool, clean rooms, and great location. We were able to walk to shops and some nice restaurants. They also will shuttle to the airport. Decent breakfast offerings.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guests during your cycling trip on the C & O Canal! Thanks for your kind review of your experience and your comments on our friendly staff, great amenities, and convenient location. We look forward to welcoming you back to Best Western Leesburg whenever your travels bring you to our area!

"Bike ride through Leesburg"

5
26/06/2017

The hotel staff consistently went out of their way to make our trip effortless. They quickly provided a shuttle to take us from the Ferry to the Hotel. They even have a bike rack that accommodates 4 bikes. The Hotel was spotless and all of the staff with dealt with were knowledgeable and helpful. I would definitely recommend The Best western.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
At Best Western Leesburg, it is always our goal to provide top-notch service and accommodations to all of our guests. We especially enjoy welcoming cyclists to the hotel who are biking the nearby C & O Canal. It was our pleasure to pick you up at White's Ferry with our complimentary shuttle and we are glad to know that this helped to make your trip effortless! Thank you for taking the time to share your positive experience and thanks for your recommendation to fellow travelers. We look forward to welcoming you back again soon!

"Needs improvment"

3
26/06/2017

We stayed 2 nights at this hotel. When I walked into the room I thought i smelled a very fain odor of car urine. It was a small odor, I did not mention it to my wife. Next the toilet seat was loose,and I tightened the plastic nuts on both fittings. I would think that the house,eeping staff would pick that up when they cleaned the bathroom. That did not happen during our stay. I wanted an early wake up call, and it is an automatic wake up system were you put the time in manually. It did not work. Perhaps the hotel should go back to the old system and let the desk clerk do it. When we went to breakfast there were do do not disturb hangers in the room. Finally using the elevator rhe florencent light was flickering and needed replacment. The staff and including management should take a personal interest were that work.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for taking the time to provide us with candid feedback on your experience. We have high standards for the cleanliness and maintenance of our hotel and guest rooms so we were disappointed to read about the disappointments you encountered during your stay. As we strive to do whenever an issue is brought to our attention, we have addressed your concerns to ensure that future guests do not experience these issues. We sincerely hope that we will have the opportunity to welcome you back again soon as we feel confident we could replace this experience with a superior one.

"Bicycle friendly"

5
23/06/2017

This is the best Best Western (double superlative intended!) we have ever stayed at. The staff is very knowledgeable and accommodating of the unique needs of bicyclists, including prompt shuttle service to and from the nearby ferry and overnight storage of bikes. GM Richard gave us personal attention and very interesting brief historical stories of the local area. Highly recommended!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
What a pleasure to hear that our hotel was the BEST Best Western you've every stayed in! Thank you for your 5-bubble rating and kind words on your experience. We enjoy welcoming cyclists to the hotel and are glad to know that you enjoyed your stay. Thank you for your recommendation to fellow travelers and please allow us to be of service again soon!

"Nice hotel"

5
21/06/2017

Nice hotel, great location. We were riding our bikes from Pgh to DC. Walking distance to CVS and restaurants which was perfect for dinner. Nice large room for 2 people. Nice big lobby and breakfast was great. Would highly recommend. We kept our bikes in our room.

"Great Place to Stay"

4
20/06/2017

Was here for a wedding. It is right off the highway, clean facilities and a nice breakfast. There are many restaurants (chain and non-chain) in the area and it is a little over a mile into the historic area. The outdoor pool area was clean as was the pool itself.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest while you were in Leesburg for the wedding and we are delighted to hear that you found Best Western Leesburg to be a great place to stay! Thank you for your comments on our convenient location, great amenities, attention to cleanliness, and delicious breakfast. We look forward to your next stay and hope it will be even more pleasant than the last.

"Best Western 2017"

4
16/06/2017

Overall well worth the money spent, I had no complaints about the service, staff, or facility. The only issue was the shower head and no pressure, and barley functioned properly. I will return to this hotel if the opportunity arises.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for providing us with feedback on your stay. We're glad to know that your stay met your expectations and that you found our hotel to be a great value. Thank you for alerting us to the issue with the shower head so that we could ensure it was addressed. We look forward to welcoming you back in the future and hope your next stay is even more pleasant than the last!

"Excellent location"

5
14/06/2017

Great location, bed was extremely comfortable, very clean room and facility..front desk staff were friendly...nice pool area...everything in the room worked properly. Would def. stay there again and recommend this hotel

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to have you as our guest and we are thrilled to know that our location was so well suited for your needs. We truly appreciate your recommendation to fellow travelers as well as your kind comments on our clean rooms, comfortable beds, great amenities, and friendly staff. We are delighted to know that we have won your loyalty and look forward to welcoming you back again soon.

"Reservation not honored"

1
12/06/2017

Hotel gave my room away. I had a reservation and my credit card was charged but when I arrived for check-in they had given my room away. I ended up not finding a hotel anywhere in the area so I slept at the airport. I emailed the manager and he responded the next morning that my room was wrongly given away and the manager had counseled the night shift. He also stated I would be compensated, but didn't mention how. I was credited back a night but have two pending charges. I'm waiting to see what the credit and charges mean. I emailed and asked what the compensation was going to be, but got no response. It's been 6 days. I can guarantee you that had I not showed up, they would have charged me and still taken someone else's payment.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Please accept our sincere apology again for the error that occurred with your reservation. It is always our goal to provide our guests with top-notch customer service and we are disheartened that this was not your experience. We have been in touch with you privately regarding your concerns, but please do not hesitate to reach out to us again if you have any additional comments or concerns so that we may ensure that they are addressed. I can be reached at [email protected] or you can reach our Host and General Manager, Richard, directly by phone at the hotel. We sincerely hope that you will consider giving us the opportunity to replace this experience with one where everything exceeds your expectations in the future.

"Not so nice"

3
12/06/2017

Booked 2 nights but stayed only one. It was hot so when we got to the room we tried to put sodas in the room refrigerator but it didnot work. At first glance the room looked clean but as we settled in we noted dust under tables and chairs. The bathtub was terrible with black areas around it. The room just felt tired and overused.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
As noted in other reviews, we are typically known for our updated and SQUEAKY CLEAN® guest rooms so it is never easy to hear that a guest's experience failed to meet their expectations or our own high standards. We are disappointed to hear that this was your experience and I can assure you that your comments will be addressed with our Team to ensure future guests do not encounter these same concerns. We hope to have the opportunity to replace this experience with a superior one in the future.

"Great hotel!"

5
09/06/2017

From beginning to end, my two-night stay at this hotel was wonderful. Afternoon popcorn in the lobby, and plentiful and yummy breakfast were highlights! Quiet room, good bed, and nice staff made for a good stay. Thank you, BW!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs while visiting our area and thank you for your 5-bubble review of your experience! We are delighted to know that you enjoyed a wonderful stay from beginning to end. I look forward to sharing your kind compliments with our staff and I hope that you will allow us to be of service again soon!

"Great surprise"

5
05/06/2017

Wasn't sure what to expect but even though you could tell this was an old hotel that had been updated, we had no complaints. Nice room, clean, great breakfast... overall totally satisfied with our stay!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for giving Best Western Leesburg a try and thank you for taking the time to share your experience. It is always our goal to provide each of our guests with a great stay where everything exceeds their expectations and we are glad to know that this was your experience. Thank you again for taking the time to review your stay and please consider yourself officially welcomed back!

"Always a pleasure"

5
05/06/2017

I stay at the best Western often for events The staff was very attentive to my needs the hotel lobby is always clean the breakfast area is stocked with food and my rooms are very comfortable I also appreciate the upgrade to Internet speed which was very helpful for my group Thank you for making me and my guests feel welcome.

"Great place to stay"

5
04/06/2017

Great place to stay! Friendly front desk staff, wonderful breakfast buffet. Took my dogs with no problem. Big grassy areas to walk them. Quiet and good sleep. Room very clean and comfortable. Highly recommend.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for your kind review of your recent experience staying with us at Best Western Leesburg and thank you for your recommendation to other travelers. We enjoy being a pet-friendly hotel and appreciate your comments on our friendly staff, wonderful breakfast and great pet area. We look forward to welcoming you back again whenever your travels bring you to our area and we hope to see you again soon!

"Best of the Pet-Friendly Hotels"

5
31/05/2017

When I'm in Leesburg I'm visiting friends and family so I don't spend a lot of time in the room - it's more a crashpad after a day visiting. However, I have two dogs (a Chihuahua and a Shih Tzu) who need a readily available area to do their "business" and a quiet room to sleep in - they're used to living in the "country" and aren't used to hallway noise or chatter outside the exterior window of the room. What I did like about the room I was assigned was TWO readily-available exits, both to grassy areas, but one also to a fairly well-trafficked area where they could make acquaintances with other patrons of the hotel (virtually all of whom were extremely friendly and complimentary). The only time they were disturbed was when a friend of mine dropped by to visit - the knock on the door alerted them. What particularly impressed me was that most of the guests appeared to be many-times repeat customers, and knew what rooms had pets and made certain to refrain from noise-making in the vicinity of those rooms. However, I don't want to give the impression that I didn't enjoy my stay as well; the staff was extremely helpful, the food at breakfast was very good (and plentiful), and the room was very clean and well-organized. The decor may have tended to "plain", but so much of everything else was exceptional that furnishings are of little relevance. The location? Right in the middle of the shopping and services part of town, and convenient to all three major routes in the area. What's not to like?

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your detailed feedback on your recent stay with us at Best Western Leesburg. We enjoy being a pet-friendly hotel and I feel certain that other travelers with pets will appreciate your input on your experience as much as we appreciate your comments on our pet-friendly policies, ideal location, friendly staff, and delicious breakfast. We look forward to being your hotel of choice whenever you visit Leesburg, VA and hope to be of service again very soon!

"Pet friendly hotel"

5
28/05/2017

Enjoyed staying at this hotel because it was per friendly. The breakfast was excellent lots of choices, staff was friendly, very clean, large rooms, and easy parking. I look forward to my next stay there with or without pets.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your pet-friendly hotel needs. We enjoy being a pet-friendly hotel and are delighted to know that you enjoyed your stay. We understand how important it is to find quality lodging when traveling with a pet - after all, pets are part of the family! We are honored to know that we have won your loyalty for your future Leesburg hotel needs, whether or not you are traveling with your pet and we look forward to seeing you in the future.

"Excellent!"

5
24/05/2017

Our entire family descended upon Best Western for a nearby wedding venue. The hotel was impeccably clean, courteous and promt. Our family had a large gathering dinner in their conference room and the staff could not have been more helpful. Their breakfasts were really good, fantastic coffee and plenty of everything. I might add we were not the only family in the hotel for a wedding--there was at least one more. The check in and check out process was easy and expedient. The hotel staff was very sure that the wedding guests received gift bags, too. The entire staff were very happy you were their guest. Definitely will stay there again!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your entire family as our guests while you were in town for the wedding! We are delighted to know that your stay at Best Western Leesburg exceeded your expectations. It is always our goal to provide our guests with the best possible stay and your kind words are the seal of approval on our efforts. We hope to have the pleasure of welcoming you back again whenever your travels return you to Leesburg!

"Excellent hotel for winery trip"

5
24/05/2017

Stayed at this hotel while on a Loudoun County Winery trip. Very central to wineries, food and shopping. The staff was friendly. The breakfast options were amazing. The hotel was very nice and you could tell had been renovated. The only drawback would be that the plumbing was old and you could hear the knocking in the pipes.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while on a Loudoun County Winery trip. We are glad to know that you found our hotel to be ideally located for touring the many wineries in our area! Thank you for alerting us to the issue you encountered with plumbing noise during your stay - we are mindful to follow up to ensure future guests do not encounter these same concerns. We are glad you enjoyed an excellent stay and we look forward to welcoming you back again soon!

"GREAT stay"

5
23/05/2017

Very clean, GREAT breakfast, nice decor and love that it is a small Best Western only 2 floors. I enjoy staying where easy parking and great location to shopping. This has it all! Staff was friendly and check in and out was simple.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest and we are thrilled to know that you found Best Western Leesburg to be a great place to stay! We appreciate your comments on our friendly staff and convenient location. We hope you will allow us to be of service again soon.

"Late check in"

4
22/05/2017

I checked in around 2am because of a family emergency. The woman at the front deck was very pleasant and had me checked-in in a jiffy. This seems like an older hotel but the hotel and room was furnished with new amenities. The room was very spacious. The shower was hot with great water pressure. The shower head had several different settings. My only complaint was the bed. I like a soft bed however this bed was extremely firm. I didn't not have the time to check out anything else in the hotel.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs. We are pleased to know that you received friendly and efficient service upon check-in and we appreciate your comments on our newly renovated guest rooms. We are sorry to hear that the firmness of the mattress did not suit your preferences, but we are glad that other aspects of your stay met your expectations. We hope to have the pleasure of welcoming you back under better circumstances in the future.

"Wedding weekend"

5
19/05/2017

Loved the hotel, staff very friendly and helpful. Location was superb restaurants and shopping close by. Could not have worked out better. Would stay again if I'm ever in the area. Didn't eat the breakfast there but heard from other wedding guests that it was good.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while in town for the wedding! We are delighted to know that our location was ideal for your needs and that you loved your stay. We look forward to welcoming you back for another stay in the future and we hope to see you again soon!

"Nice enough, but needs some updates."

3
16/05/2017

First of all I must say that the staff here have always been great to work with! Breakfast is always hot and pretty good. If you're not too used to being pampered then I think you'd be fine here. I will say that most of the rooms I've stayed in could use some updates, but they're not bad by any means. The only bad experience I've had here is in a room with a Murphy bed. I don't recall the room, but do recall the gap under the door which connected my room with the adjacent room....it was at least an inch! I could hear the TV in the neighboring room like it was my TV. I tried to turn mine up, but didn't want to annoy anyone else, so I just surfed until I found what they were watching and watched it myself (with my mute on). I finally stuffed a towel in the door crack when I was ready for bed and it seemed to work well enough.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is never easy to hear that our hotel is merely "nice enough" as it is always our goal to not only meet, but exceed our guests' expectations. We are glad to know that you have enjoyed exceptional service during your stays and we appreciate your comments on our delicious hot breakfast buffet. Our hotel has undergone a number of updates and improvements recently and we hope that you have had the opportunity to enjoy our new, modern look. We are mindful of your comments regarding your experience with noise in the one room you stayed in and will be sure to follow up to ensure future guests do not encounter these same concerns. We look forward to welcoming you back again in the future and we hope your next stay will exceed your expectations.

"Nice hotel!"

4
11/05/2017

Hotel was clean! The staff was nice and they had a large breakfast bar! Dogs were allowed which was one of the main reasons we chose this hotel! Free WiFi it was somewhat noisy when we were there! There were a lot of construction workers and also the hotel was remodeling rooms!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your pet-friendly hotel needs. We enjoy being a pet-friendly hotel and we are glad to know that you found our hotel to be clean, our staff to be friendly, and our complimentary breakfast to be great. We hope we have won your loyalty and we hope you will allow us to be of service again soon.

"our wedding party experience"

5
09/05/2017

We used the Best Western in Leesburg, VA for our daughter's wedding and found the experience exceptional. The management and staff all went out of their way to make the event a pleasure. Our guests were all glowing about their experience.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was an honor to be a part of your daughter's special day and we are gratified to know that you found to experience here at Best Western Leesburg to be exceptional. On behalf of the entire Best Western Leesburg Team, thank you for choosing our facility for the wedding party and thank you for your kind compliments. We hope to see you again soon!

"Great value and awesome service"

5
08/05/2017

The employees were exceptionally friendly and accommodating, the breakfast was fantastic, the room was clean and the bed was very comfortable! I really couldn't have asked for more. And the drivers were happy to take us to and from various locations in the evening for dinner.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to have you as our guest and we are delighted to know that your stay exceeded your expectations! Thank you for your comments on our friendly staff, clean rooms, comfortable beds and great value! We look forward to welcoming you back in the future and hope to see you again soon.

"One night stay on way to DC"

4
08/05/2017

We booked on line as we were headed to D.C. We found it odd that it was less expensive to book on the TA website than the BW site. That is very irritating to me as we are Rewards members. Place was clean and quiet. Beds were ok. Staff friendly. Breakfast was warm and plentiful. Always difficult to get a comfortable temperature with the old fashioned window units-- either hit and stuffy or freezing the person sitting at the desk or sofa.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing our hotel for your overnight accommodations while visiting Washington, DC. We appreciate your compliments on our clean rooms, quiet atmosphere and delicious breakfast. We are mindful to take your feedback to shore up any deficiencies you may have encountered and look forward to exceeding your expectations in the future.

"Best Western Leesburg Hotel"

5
07/05/2017

From the moment I made the reservations until the shuttle van returned me to the airport for my return trip home. EVERYONE was extremely pleasant, helpful and just plain NICE. I would recommend this hotel to anyone traveling in this area. And especially anyone attending the Equissage training with Mary Schreiber. She has partnered with this hotel and made in super convenient to attend her classes and be well taken care of at the same time. The hot breakfast starts the day off right and the shuttle service to and from the class location is included, not to mention they will take you to the nearby restaurants and shopping areas. I thoroughly enjoyed my stay and would definitely stay here again. Kudos to the staff!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to welcome guests to our hotel who are in town for Equissage Training with Mary Schreiber and we are delighted to know that you enjoyed your experience here at Best Western Leesburg. Thank you for your compliments on our friendly staff, delicious breakfast, and great amenities. I have shared your thoughtful comments with our Team and they join me in thanking you for your kind words. We look forward to being of service again whenever your travels bring you to Leesburg!

"Above and Beyond"

5
04/05/2017

Though we are local to the area we booked this room for a girls birthday outing. One of the activities (besides spa and shopping) was to tour some of the local breweries. Our plan was to use Uber or a taxi as neither of us wanted to be the DD for the evening. This hotel has a shuttle and drove us to and pick us up from the nearby brewery. Also we had a minor incident once we checked in and the staff went above and beyond to make sure the issue was resolved quickly and we were totally satisfied...which we were!! Thank you Ari!!!

"wedding"

4
02/05/2017

we stayed 2 nights over the weekend for a wedding in the area. seemed a little short staffed. desk person seemed to be doing 2 or 3 different jobs everytime we approached desk. employees were friendly and attentive otherwise. breakfast was good with plenty of room for seating and a decent selection. very close to the highway and lots of local restaurants in the area. clean comfortable and if I am in the area I will stay again.

"Free breakfast, centrally located for Leesburg and comfy bed!"

4
17/04/2017

Great location for wedding guests, visitors from out of town in need of a place to stay and free breakfast with every night's stay! The doors and walls are slightly hollow so you hear your neighbors sometimes but overall it's a great over night stay for the value!

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for taking the time to share your positive experience with fellow travelers! We are glad to know that you found your stay to be a great value and we appreciate your comments on our convenient location and complimentary breakfast buffet. We hope to see you again soon and we hope to always exceed your expectations.

"pleasant stay"

4
15/04/2017

We stayed in Leesburg for 4 nights and found the Best Western to be a pleasant moderately priced hotel. The service and attention were excellent and so helpful as this was our first visit to Leesburg. The breakfast was only average but adequate. Would stay here again when returning. Especially appreciated the availability of shuttle service. Made it possible for us to not rent a car.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to have you as our guests at Best Western Leesburg and we appreciate your kind review regarding your experience. We are glad to know that you enjoyed great service, our great amenities and great value. We look forward to welcoming you back again in the future and hope your next stay will be even more pleasant than the last.

"A great place to stay"

5
11/04/2017

THe hotel staff is friendly and very helpful, attending quickly to requests. The bedrooms are comfortable and have nice decor. The other services are great- the business office,the fitness room and popcorn. I'm not a big eater at breakfast, yet there are plenty of choices and enough for hearty appetites. I love having coffee always available. I was part of a large group that used the meeting room. The staff helped us with every need and made certain the set up was to our liking. It is a A One place to stay or have event at.

Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your group here with us at Best Western Leesburg and we are glad to know that your stay met your expectations. Thank you for your kind compliments on our hot breakfast buffet, great amenities and friendly, helpful staff. We are glad that you enjoyed our 24-hour coffee service and spacious, comfortable guest rooms. We hope to have the pleasure of welcoming you back again soon and we hope your next stay will be even more pleasant than the last.

"Only Stay if you have no choice"

1
09/04/2017

Where should I start? I would not recommend this hotel. If you have no other choice, then ask for a room upstairs unless you like your room smelling like a wet dog. Stayed here this past weekend for an event on location, was mislead by the lobby. First my room was downstairs. I kept smelling what seem like a dog had been in the room (pet friendly hotel). I tried calling the front desk for some type of room spray, but my phone did not work. So, I had to use my cellphone and I called at least 3 times before the guy answered the phone. He comes to my room and has Febreeze and two bottles of water. He is asking me about the food I ordered and I felt like that had nothing to do with the smell of the room. He then tells me that people with pets, they usually put them toward the lobby area. That was a lie because when walking to my room earlier, I saw a guy walk into his room with his dog and our rooms were nowhere near the lobby. (room 141) He leaves and I try to bare with it since I had just sprayed the Febreeze. I eventually doze off but then I am awakened at 2 am from the smoke detector. Again, I call the front desk and the lady on the night shift asks me if i can reach it and take the batteries out. I could not believe she fixed her lips to let that slip. I told her no. She comes down and eventually takes it down but can't seem to figure out how to turn it off. She suggests moving me to another room. I'm happy because when I had to wake up in the middle of the night to put on perfume, I was not happy about it. She moves me up to the second floor, room 241. Much better room. No smell, mattress was a lot better than that flat one in 141. I was able to sleep. Here are some things I noticed about the two rooms - HAIR. I detest hair being on my sheets and in the bathroom on the sink. Their housekeepers aren't doing their jobs. I should not have hair on my sheets. I also should not see it on the sink in clear light. Gross. They need further training. I'll never stay here again or any Best Western for that matter. Going to stick with the brands that I know I never have these issues with. I spoke to a manager and come to find out she only have me less than $20 off of my stay but the guy from the night before make it a total of $50 refunded back to me. It does not matter, I have no reason to stay at this place every again.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We take all guest concerns and feedback very seriously and your comments have been addressed internally as well as having been escalated to our Corporate Team. We have high standards for the cleanliness of our hotel and guest room and we are disappointed to know that your room failed to meet these standards. We sincerely hope that you will reconsider staying with us in the future so that we will have the opportunity to demonstrate that this experience was an exception.

"Wedding Party"

4
04/04/2017

we booked at the Best Western and worked with Lori Sturtz. She was absolutely great to work with. We had approximately 30 rooms over the course of the weekend and everyone was definitely satisfied. Breakfast was typical for hotel breakfast buffets, but substantial and enjoyable.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
From the bottom of our hearts, thank you for trusting Best Western Leesburg for your hotel needs for your wedding. We understand well how important this weekend was for you and we are delighted to know that went well and most importantly that your guests were satisfied! It was an honor to be part of your special day. On behalf of our entire Best Western Leesburg Team, thank you and best wishes!

"Great Breakfast!"

4
02/04/2017

This is a nice, medium priced, semi-updated hotel in an expensive area. Rooms are comfortable and clean. Furniture and most fixtures are updated. Mattresses are firm. I like firm, but these are almost too firm. Better than being too soft! My only complaint about this hotel is lack of soundproofing. Other bathrooms make a lot of noise when the water comes on or if flushed. Noise from hallway is clearly heard. The breakfast and the staff is the best part of this hotel! The check in staff was friendly and efficient. The breakfast staff was incredible, as was the hot breakfast with bacon. Say no more. Bacon! Also the standard waffles, eggs, yogurt, fruit, toast, etc. Coffee was good and plentiful. Staff was right on top of everything and the dining area was spotless. Definitely recommend this hotel! Convenient to Morven Park Equestrian events.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing our hotel while in town to visit Morven Park Equestrian Center. We are delighted to know that you enjoyed our delicious hot (and complimentary!) breakfast buffet. I look forward to sharing your compliments with our staff. We truly appreciate your recommendation to fellow travelers and hope to have the opportunity to welcome you back again soon!

"Best Western Leesburg"

4
31/03/2017

We stayed here with a group for a sporting event. The hotel was very clean and convenient. The beds were comfortable and you can control the temperature in the rooms. The breakfast was terrific. Very friendly staff.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your group as our guests and we are glad to know that you found Best Western Leesburg to be clean and convenient. We appreciate your compliments on our comfortable beds, delicious complimentary breakfast buffet and our friendly staff. We look forward to welcoming you back in the future and hope your next stay will be even more pleasant than the last.

"Excellent Service"

5
22/11/2016

I have stayed at the Best Western in Leesburg at least 6 times per year for the last 6 years and the staff and service has been exceptional every time. The property is older but was recently renovated. It is always clean and if there has ever been any issue the staff is very timely in resolving. I am looking forward to my future stays.

"Stay at Best Western, Leesburg"

4
21/11/2016

Great stay, room was comfortable, front desk staff was friendly and helpful. Location is great next to a mid-sized mall. Breakfast buffet was good. Pretty easy to get to the National Conference Center from the hotel location.

"Highly Recommended"

5
17/11/2016

Great Staff. Helpful, courteous and a pleasure to be around. The hotel is very clean and comfortable. As a rule I dread hotels but this place was a real treat. I recommend it highly. I have nothing negative to say about this hotel except for the occasional noisy guest. If I am ever in the area again I will be sure to stay here. I can't thank the staff enough for their good nature and willingness to be accommodating.

"Great Hotel with New Renovations"

4
15/11/2016

We've been coming to this hotel for 5 years for a scrapbooking weekend, held in the conference room. Always had great experiences! Just there this weekend and was pleasantly surprised to find they've renovated the rooms. They look much better! Have fridges and microwaves, desk and comfy chair. Loved the little side table by the comfy chair! The front desk staff was always friendly and helpful. The breakfast always has eggs, a meat, biscuits, waffles, big cereal selection. Wish they had a fruit salad though. Breakfast staff always present and friendly. Plenty of parking and the location's great!

"My forgotten overnight bag"

5
15/11/2016

We needed to travel to Virginia from NJ over the weekend of 11/12 for 1 overnight in order to attend my mother in laws memorial service. Everyone there was very pleasant. However, we checked out on Sunday and got all the way back to NJ and realized that I left my overnight bag. I spoke to Walter on Sunday night who left a message for the morning crew. Then on Monday I called and spoke to Rich, and finally Laurie. She told me that she would look for it herself. Within minutes she called back and she found it! They are shipping it back and I should have it within a couple of days! So nice to know that there are honest and decent people employed at Best Western Leesburg! Beautiful area too, would go back again!

"Quiet, Convenient, but Very Dated"

3
06/11/2016

We stayed for 2 nights at this property while visiting family in Leesburg. The positives were that (i) the front desk reception was professional, friendly and prompt, (ii) the room was very quiet, (iii) parking was very convenient to the room, and (iv) the location was such that the Historic District, our son's home, and other places in which we were interested were very convenient. The negatives were that (x) the property is extremely dated -- feeling like late 70s, (y) the color combinations in which the walls were painted in the room were bizarre, and (z) the bathroom lacked any sense of good presentation of simple amenities (and the door wouldn't open all the way). As we had breakfast with family both mornings, we did not use the motel's hot buffet breakfast. However, we took a look at it, and it was typical motel fare -- limited selection but from all appearances well-prepared and provided in a decent, clean environment.

"Extremely friendly folks"

5
05/11/2016

I came down to DJ a wedding for the niece of my boss. I also book travel for a medical company. Most of the folks I assist want swanky hotels. Well, I am here to tell you that if you want to stay at a nice clean place with a very accommodating desk staff (Walt especially), and a free shuttle to the airport.....oh, and don't forget the free fresh hot eggs, bacon, waffles, etc....STAY HERE!

"enjoyable and comfortable"

5
01/11/2016

nice rooms with a very accommodating staff made for a comfortable stay--we were given recommendations for a local area to visit and do some hiking and we also had great recommendations for where to dine. Breakfasts were very good with the staples of scrambled eggs , a potato and some form of meat ( bacon.sausage)--coffee was well attended and never ran out.

"Home away from home"

5
25/10/2016

This is a superb hotel! The staff is not only professional but is friendly and welcoming. It is ideally located for shopping and to the town of Leesburg which is walking distance if you enjoy walking. There are great choices on the breakfast menu. This hotel is certainly value for money.

"Makes business sense!"

5
16/10/2016

Was pleasantly surprised with the accommodations. Nice clean and freshly renovated rooms with larger than expected bathrooms. I was again surprised at breakfast. A full hot breakfast at a limited service hotel was a nice ending to my stay. Great choices and friendly staff! You can't go wrong here! *If you get a chance try "Melt Gourmet Cheeseburgers" just down the street. Great burgers! Desk staff recommended and she was correct!! Best burger I've had in a while!

"Clean Smoking Rooms Please"

1
11/10/2016

Please clean out smoking rooms. It is disgusting to sleep in a room as a non-smoker in a room where it feels like a smoking party just occurred. I felt like I had smoked a pack to my face when I woke in the morning.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
As a 100% Smoke-Free Facility, we are disappointed to hear of your negative experience. Unfortunately, guests will occasionally decline to honor the non-smoking status of their guest room. We try to catch this failure and deep clean the room sufficiently so future guests are not negatively impacted; however, it seems we failed in that endeavor in the room you occupied. I can assure you that your feedback has been addressed to ensure that future guests do not encounter the same concerns and we sincerely hope you will give us the opportunity to replace this experience with a superior one.

"Very Nice Hotel !!"

5
02/10/2016

My wife and I had an appointment in Ashburn so since we live in Pennsylvania we decided to stay over night. We chose the Best Western because we had a bad experience with the Days Inn across the street the previous week. The Best Western was more expensive but it was also much better. The outside of the hotel does not impress you but the inside does. The lobby was nice with free coffee and pop corn. The room was clean and spacious with a small sofa, microwave and a refrigerator. The bed was very comfortable and large. I couldn't find my wife in that bed after the lights went out. At night it was quiet. Now I have read the other reviews. Something must have changed with the breakfast. It was one of the best breakfasts in a hotel that we ever had. Many choices like scrambled eggs, sausage, home fries, biscuits and sausage gravy, bagels, toast, cereal, fruit and the best coffee and juice. The breakfast staff were very friendly and helpful. If you ever visit Leesburg which has a lot to offer a tourist stay at this hotel. The staff were wonderful and the experience was a good one. M. Greg Miller Millersville, PA

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for giving Best Western Leesburg a try - we are delighted to hear that you enjoyed your stay and that our complimentary breakfast buffet "was one of the best breakfasts in a hotel that we ever had." Our guests often tell us how much they enjoy the wide variety of hot and cold foods. It will be a pleasure to share your compliments with our staff. I hope we have won your loyalty.

"Best Western of Leesburg, VA"

5
29/09/2016

EXCELLENT Staff. The hotel is very nice. They are in the process of upgrading the rooms. The morning breakfast is very good, and the staff goes out of their way to help. It is a very nice hotel. The high speed internet doesn't exist. There is no connection at all. We went 10 days without internet because our location had on and off connections. I'm not sure if this was good or bad.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Some of my favorite reviews are the ones that praise our staff here at Best Western Leesburg. We feel that we have one of the best teams of any hotel in the area and we are delighted to know that this was your experience. Thank you for taking the time share your positive experience. We have taken your feedback regarding the difficulty you encountered with the WiFi connection to heart and are working with our provider to ensure a superior experience for future guests. We look forward to your next stay being even more pleasant than the last!

"Basic but pleasant."

4
28/09/2016

This hotel appears to have been around a number of years, but I can see where they are putting an effort in keeping it fairly well maintained. It looks like they modernized the hotel lobby floor. They do have a flat screen TV and the room was clean with a comfortable bed. The room I was in seemed a bit dark, but it looks like it has been repainted. Check in was easy as was the check out process. Staff was pleasant and courteous.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guests and thank you for taking the time to provide us with feedback on your stay. We appreciate your comments on our recent renovations and are glad to know that you found your room to be clean and comfortable. We hope we will have the opportunity to welcome you back again in the future.

"Subpar"

3
28/09/2016

Room was clean but adjoining neighbor was extremely loud. Ran out of breakfast items routinely during stay and showed no effort to replace them.Spoke to staff several times but no concern was shown. Will clean and front desk staff was accommodating but the serving staff didn't really care about the service provided for complimentary breakfast.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with candid feedback on your experience. Please accept our apologies on behalf of any guests who were not quietly respectful of other guests during your stay. Our goal is that every guest enjoys their stay in all aspects and we are sorry to hear that this was not your experience. We are mindful of your comments regarding breakfast service and hope to have the opportunity to replace this experience with a superior one in the future.

"Excellent for the price!"

5
26/09/2016

I recently stayed at this Best Western location as part of a wedding block and was very impressed by the friendliness of the staff, the cleanliness of the rooms, and the quality of the experience, including the breakfast buffet.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest while you were in town for the wedding. We are pleased to know that our clean rooms, friendly staff and delicious breakfast buffet all stacked up to an excellent value for your stay. We hope to have the opportunity to welcome you back again in the future and hope to always exceed your expectations.

"Sept. stay at Best Western Leesburg"

4
24/09/2016

Had a very enjoyable stay here. Visited with some friends for a reunion & staff was very accommodating. Room was clean & had good TV choices. Breakfasts were more then I expected & very tasty. Would stay there again.

"...nice room, good breakfast..."

4
17/09/2016

Nice room, good breakfast, at a fair price. Front desk person was friendly and helpful, suggesting a local restaurant for dinner & printing out directions for a nearby attraction for the following day. My wife especially enjoyed the hot breakfast of waffles, eggs and sausages.

"Excellent in all respects!"

5
17/09/2016

The hotel was very pleasant, quiet and clean. Check In and out was swift and they accommodated our need to check in early, which was a benefit we greatly appreciated. Also, it's very close to restaurants, and tons of great shops. I look forward to returning!

"Had a great stay"

5
07/09/2016

I've stayed in many hotels over the past few years and this hotel was great. It's been newly remodeled and everything was in working order and very comfortable. The rooms are great. The staff is very helpful and very friendly and nice. The breakfast was not suited to me because I'm on a mostly vegetarian and non-bread/potato diet, but for most folks the breakfast should be quite satisfactory. Very clean, well-presented and some nice variety.

"Just what we hoped for!"

4
06/09/2016

We had about 25 people staying for three nights during my daughter's wedding weekend. The staff was thoughtful and attentive, the facilities were lovely, the rooms were spacious and clean. No complaints except that the airport shuttle took a long time and - in one case - never showed up. We reported it to the management and their response was satisfactory although they didn't really do anything to make up for the inconvenience.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your family and friend's hotel needs while in town during your daughter's wedding weekend. We are delighted to know that your stay met your expectations and we appreciate your compliments on our spacious, clean rooms and friendly staff. We apologize again for the inconvenience you encountered with the shuttle, which has been addressed with our team. We hope to have the pleasure of being of service to you and your family again in the future.

"WEDDING WEEKEND"

5
22/08/2016

Amazing place, made me and my friends have an awesome time for their wedding weekend. Their hospitality was great, all their employees were nice and helpful! Super clean and beautiful! Would totally recommend it!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
"Amazing place" - what an amazing way to begin your review of your recent stay with us while in town for the wedding! We strive to welcome each of our guests just as we would welcome a guest in our own home so it is a pleasure to hear that you felt warmly welcomed in this way. We appreciate your recommendation to other travelers and hope we will have the pleasure of welcoming you back again soon!

"great stay"

5
22/08/2016

The hotel was comfortable and clean and did not cost a fortune. The location is close to the outlets and other places. It is easy to access and there are great restaurants nearby. It is easy to access from the interstate and it is also near Whites Ferry in Dickerson Maryland. The breakfast is good and they have a variety of everything. The new renovations include a microwave and refrigerator in each room. The upgrades to the rooms made a huge difference. There is new furniture, paint and new beds which are extremely comfortable.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
What a pleasure to hear that you enjoyed the results of our recent updates! We truly appreciate your compliments on our great value, comfortable rooms and great location. We look forward to welcoming you back again in the future and hope your next stay will be as great as the last.

"Romantic "

5
21/08/2016

Me and my husband needed time to ourselves, but also wanted to see our daughter and grandson. We visit for a week stayed at my daughters for 3 days then stayed at the hotel for 3 days and is was the most romantic thing that we could have done for ourselves, didn't have to cook breakfast or make the bed and we shopped till we dropped. The service was great the bed comfortable and the breakfast was delicious. So many choices to pick from. Clean, relaxing, and great service what more could you ask for. Thank you all for a warm welcome and great stay. Thee Shabazz family

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your recent romantic getaway with your husband. We are so pleased to know that you enjoyed a relaxing stay and took advantage of our many amenities and convenient location near the Leesburg Corner Premium Outlets. We truly appreciate your kind review and hope we will have the opportunity to welcome you back again in the future.

"Good for just a place to crash a night or so"

2
20/08/2016

Upon arrival, we tried to find our room. The sign down the hall listed only a range that ended a couple before our room number. We had to walk all the way down the hall to find the other set of ranged numbers-poorly planned. That night, the tub plug was very difficult to use and there was no vent in the bathroom. I do like that it's a pet friendly hotel but I was a little annoyed when our neighbor left her room and the dog whined and barked until she came back to the room. Breakfast was great. If you're from the south-they do have grits available!!!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your stay. By letting us know what you liked about your stay as well as what we can do to improve, you are helping us to ensure a superior stay for future guests. I apologize for any confusion with the room signage! We look forward to your next stay and hope it will exceed your expectations.

"The Staff was excellent!!!"

5
04/08/2016

Our 16U travel softball team was playing in a tournament 15 minutes away! The entire staff was excellent in making arrangements for us! They went above and beyond to make sure everything was great! Rooms were clean! Highly recommend! We had 10-12 girls (age 14-16) in the hotel for 5 days. They even let us us the banquet room for a late night pizza party after playing softball all day!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to welcome young sports teams such as your 16U Travel Softball Team to the hotel and we are delighted to know that you and your team enjoyed your time with us. Thank you for your many kind compliments to our hard-working staff - it will be a pleasure to share your accolades with them. Our Team always strives to provide each of our guests with the best possible stay. We hope to have the opportunity to welcome you and the team back again in the future!

"Didn't keep their word."

3
02/08/2016

My supervisor checked us in and told them we would be there for about 6 weeks after being there about a week they told us that we were going to have to check out on the next Monday because they had a ball tournament if they let us check in for that long. Of time they should have let her stay the room was nice and clean and everything was good and we would have stayed for the full 6 weeks if they hadn't kicked us out

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guests and we are pleased to know that you enjoyed your stay and found the room to be nice and clean. We were sorry we were unable to accommodate your entire stay in our area. As noted during check-in and on the initial reservation made by your supervisor, your rooms were only available for 7 days following your arrival as other guests had previously made reservations which we would be honoring. While we would have been glad to extend your initial reservation had it been possible, we do honor reservations as they are received. Again, we are glad that you enjoyed your stay and we hope we will have the opportunity to be of service again in the future.

"Leesburg Best Western"

4
01/08/2016

Great hotel and friendly staff & service from everyone in the hotel. Just had issues with the shuttle and booking times. They have communication issues with the shuttle driver and the hotel front desk. Your clients should not have to wait over 2 1/2 hours to be picked up.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your experience. We are pleased that most aspects of your stay were exceptional; however, I would like to apologize again for the miscommunication regarding the shuttle. We look forward to welcoming you back in the future and hope to exceed your expectations.

"Awesome hotel"

5
01/08/2016

Great hotel! We stayed during a wedding and had a very clean and tidy room. It was easy to get to and from the venue with the shuttle service as well. Overall awesome stay and very friendly staff! I would recommend this hotel to a friend or family member any day.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs while in town for the wedding and thank you for your kind 5-bubble review of your stay. It is a pleasure to know that you enjoyed an awesome stay and we truly appreciate your enthusiastic recommendation to fellow travelers. We hope we will have the opportunity to be of service again soon.

"Clean!"

4
24/07/2016

Just stayed here one night as we were passing thru the area. Very friendly check in and out. Clean rooms and soft towels. We enjoyed the nice outdoor pool. Typical breakfast food items and plenty of options.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for taking the time to share your positive experience with fellow travelers in our area. We have high standards for the cleanliness of our hotel and guest rooms so we are pleased to know that these standards were met during your stay. We hope to have the opportunity to welcome you back again soon and we hope your next stay will be even more enjoyable than the last.

"Greatr"

5
24/07/2016

We were very pleased with the clean room and the centrally located hotel. We were riding the Chesapeake and Ohio Canal towpath trail. We called the hotel and they came and picked us up at the Ferry. The Hotel was close to stores and restaurants.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs. We know there are many choices for cyclist biking the C&O Canal and we are so pleased to know that you found our hotel to be a great choice with our convenient shuttle from the Ferry and great location for restaurants and shops. We hope we will have the opportunity to be of service again soon!

"Wonderful Pet Friendly Hotel"

5
18/07/2016

Second stay here was just as nice as the first. Staff are all warm and welcoming, facilities are clean, spacious, and nicely decorated. Special requests for first floor room ( for pet convenience), early check-in and late check-out were all cheerfully provided. Plenty of outlets for electronics charging, and complimentary business area for use of computer and printing. Very nice lounge area with big screen tv and complimentary coffee, and nice hot breakfast options offered. I will definitely stay here again during my future visits.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for once again choosing to stay with us at Best Western Leesburg. We are thrilled to know that your second stay lived up to your expectations and that you once again enjoyed great amenities, a delicious breakfast, clean rooms and friendly staff. We are always happy to accommodate special requests whenever it is possible for us to do so and we are pleased we were able to do so for you during your stay. Thank you for your loyalty to our hotel and for your recommendation to fellow travelers. We look forward to your next stay!

"Hotel was FABULOUS!"

5
17/07/2016

The check-in process was fast and easy AND they had a popcorn machine in the Lobby - WONDERFUL!!! The rooms was clean and updated - YAY! This hotel was centrally located to all the great wineries in the Loudon County area. We would definitely stay here again!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest at Best Western Leesburg and we are delighted to know that you enjoyed a fabulous stay! We appreciate your accolades on our efficient staff, great amenities and clean rooms as well as our convenient location. We look forward to welcoming you back again soon!

"Best Western Rocks!!"

5
12/07/2016

This hotel was a wonderful place for lodging for cyclists on the C&O Trail. My daughter and I were very impressed with the many comforts that the hotel offered. The location was super because we could walk/bike to many local businesses for dining and leisure.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs during your cycling journey on the C&O Trail! We enjoyed have you and your daughter as our guests and we are gratified to know that you were impressed with our hotel and the convenience of our location. We look forward to welcoming you back again in the future and hope to always exceed your expectations.

"Great Again"

5
11/07/2016

Back to back weeks, the Best Western in Leesburg was the ending location for a week long bicycle tour I offer. This is the second year staying at this property. Once again everything was perfect. Large, clean and well appointed rooms. Great breakfast. Well maintained pool. What is better than anything however is the staff. Starting with Richard the manager and including every person on staff; very friendly, very professional, very caring. I have already booked my 2017 dates. It's ALL Good! Bubba Bubba Pampered Pedalers

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for your kind review! We strive for excellence and appreciate you taking the time to let us know what we did right. It has been our pleasure to welcome you at the end of your recent long bicycle tours and we are thrilled to know that your stays exceeded your expectations. We are truly looking forward to welcoming you back again next summer or whenever your travels require accommodations here in Leesburg.

"Good Value"

4
10/07/2016

The Continental Breakfast was worth the stay. I stay in Leesburg two nights a week for work and when I can I prefer Best Western. The hotel is easy to get to but far enough away from the highway to give you a quit night rest.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to welcome guests who are cycling the C&O Towpath. We are delighted to know that you enjoyed your stay with us and that our shuttle service was convenient for your needs. Thank you for taking the time to share your positive experience with fellow travelers and cyclist. Please consider yourselves officially welcomed back and we hope you will allow us to be of service again soon!

"Animal park visit"

5
10/07/2016

We stayed at this Best Western because we were vacationing on to the Amish in Lancaster. We stopped over to visit the Leesburg Animal Park which is a good day trip. This hotel was nice and the staff were friendly.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your overnight accommodations while passing through our area and visiting the Leesburg Animal Park. We are delighted to know that you enjoyed your visit and appreciate your compliments on our friendly staff. It was a pleasure having you as our guests and we hope you will stay with us again soon!

"Bicycle Friendly"

5
07/07/2016

Offers shuttle from White's Ferry, which is a very short distance from C&O Towpath. Van driver, Eric, also took us to bike shop to get blown out tire replaced! Brian at the registration desk let us store our bikes in an unused meeting room.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
We pride ourselves on our "Bicycle Friendly" reputation among cyclist utilizing the many trails and paths in our area and we are delighted to know that this was also your experience. Thank you for taking the time to share you positive feedback and please allow us to be of service again soon!

"Friends Life Celebration"

5
29/06/2016

In town to celebrate the departure of a dear friend. Visit required the need for an earlier than the normal 3PM room availability, allowing my wife and I ability to refresh prior to services. Management and associates very helpful.

"Something Smells"

2
28/06/2016

The room smelled and I was handed a can of air freshener, the AC filters were filthy so I cleaned them myself after my intial complaints to the front desk. The shower drain was slow as was the toilet, breakfast was ok and the front desk people were ok but not very helpful. The coffee maker in the room had no pot but lots of options for coffees... my request for a new pot went from housekeeping to front desk to Kitchen and back to front desk without a "let me help you"! BAD HOTEL!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is never easy to hear that we have failed to take care of one of our guests in a satisfactory manner so we were very disappointed to receive the feedback from your stay. I can assure you that your comments have been addressed internally as well as having been escalated to our Corporate Team to ensure future guests do not encounter these same concerns. I know that you have since spoken with our Host and General Manager regarding your experience and we are all looking forward to the opportunity to welcome you back again in the future to replace this experience with a superior one.

"Great stay"

4
27/06/2016

Great stay as always,son recently moved to area and we stayed several times because of location,value and friendly helpful staff .Will be staying there again in future because of this!Shopping airport ,all food all close or walking distance .

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for once again trusting Best Western Leesburg for your hotel needs while visiting family in the Leesburg area. We appreciate your compliments on our friendly staff, convenient location and great value. We look forward to your next stay!

"Lacrosse wknd"

4
27/06/2016

This hotel from the minute I made reservation by phone till the time we left was great. The staff couldn't have been any nicer. The rooms were clean and neat. Hotel location was perfect for what we needed it for.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest and we are delighted to know that you enjoyed a great stay. We are so pleased that our location was convenient for your needs and that you found our staff to be so very friendly. We look forward to welcoming you back again in the future and hope your next stay is even more pleasant than the last.

"Good Place to stay"

5
27/06/2016

The Best Western was a very convenient place to stay. It is close to the WO&D bike trail and the C&O. Historic downtown is very close. Good restaurants are within walking distance. A very pleasant place to stay.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing to stay with us while riding the WO&D and C&O Bike Trails. It is always a pleasure for us to welcome cyclists and we are delighted to know that you enjoyed our convenient location. We hope to have the pleasure of being of service again in the future and we hope to always exceed your expectations.

"Great Place"

5
16/06/2016

The hotel was very clean and had a lovely presentation. The rooms had beautiful decor and the staff was wonderful. I would absolutely stay here again. The only down side was that the bed was a little firm for my taste but the pillows were super soft and fluffy which made up for the bed.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your 5-bubble review of your experience! We are delighted to know that you found Best Western Leesburg to be a great place to stay. We understand that preferences for mattress firmness vary and while I'm disappointed to hear that the mattress in your guest room didn't exactly suit your preference, I'm pleased that the selection of pillows made up the difference. We look forward to your next visit and hope it will be even more pleasant than the last.

"Great Place to Stay in Leesburg, VA"

5
13/06/2016

This is our second time staying at this hotel. The rooms are clean, beds are great, breakfast is very good. For the area this is a bargain for what you get. We have family that lives in the area so we will definitely use this as our hotel to stay. Also you can't be the location there are many great restaurants close by and the outlets.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to receive positive feedback, but we especially enjoy hearing from returning guests who enjoyed another delightful stay with us. Thank you for trusting us for your hotel needs yet again and thank you for your compliments on our clean rooms, comfortable beds and delicious breakfast. We look forward to your next stay and hope to always exceed your expectations.

"Clean rooms, good service staff"

4
31/05/2016

We got the room we wanted at a good price. It was neat and clean. There is a pool and tables outside in case you want to eat breakfast there. Lots of parking. There are stores and restaurants all aound. Breakfast was included. There was a good selection to chose from. Not fancy but a good place to stay.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
On behalf of our entire Best Western Leesburg Team, thank you for being our guest and for taking the time to share your experience. We are pleaesd to know that you were comfortable and enjoyed your stay. Thank you for your compliments on our clean rooms, convenient location, delicious breakfast and great value. We hope you will allow us to be of service again soon.

"Very nice staff"

4
25/05/2016

We arrived by bike tired and muddy. Eric helped us get those set up to clean our bikes and panniers. Then Jeff (engineer) came by and gave us great ideas for dinner and explained we could use shuttle within 3 miles and they would pick us up, too. Room nice and quiet, comfortable bed and pillows.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to welcome you as our guests after your bike ride on the C&O Canal and we are delighted to know that you enjoyed your stay. Thank you for your kind comments on our friendly staff and comfortable rooms. We look forward to welcoming you back again soon and hope your next stay will be even more pleasant than the last.

"great stay"

4
20/05/2016

Even though they were going through renovations, things were kept clean and neat. Breakfast was hot and fresh. Staff was polite and accommodating. They even tried to help point out things to do during our down time. We were there for a wedding and the girl at the desk made it a point to compliment our attire.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. While we are very excited about the ongoing updates and improvements at our hotel, we are working hard to ensure the work has minimal impact on our current guests and your kind words are the seal of approval on our efforts. Thank you for your kind comments on the friendliness of our staff and the cleanliness of our hotel and guest rooms. We look forward to welcoming you back again soon and hope your next stay will be even more pleasant than the last.

"Good experience and location"

4
20/05/2016

Overall we found this hotel to be very adequate. The staff was very pleasant and the facility was kept clean, even though they were going through the process of replacing furniture in the rooms with new dressers and night stands. The only complaint we had was considering the hotel is advertised as a conference center it was unusual not to find some type of restaurant or bar on the property. They did provide an adequate, not excellent, but adequate breakfast in the cost of the room. The location of the hotel made it an excellent choice if you plan to visit Leesburg or the Air and Space Museum near the Dulles Airport.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to have you as our guests and we are pleased to know that you enjoyed most aspects of your stay. By letting us know what you liked about your stay as well as what we can do to improve, you are helping us to ensure a superior stay for you and other guests in the future. Thank you for taking the time to review your stay and please consider yourselves officially welcomed back!

"A Weekend to Relax"

5
20/05/2016

The room was clean, spacious and well appointed. The staff was courteous. The breakfast was delicious. We will definitely stay there again when we are in the Leesburg vicinity. It is very convenient to US 15.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest at Best Western Leesburg and thank you for taking the time to share your positive experience with fellow travelers here on TripAdvisor. We are delighted to know that you found our hotel to be a great place to relax and we truly appreciate your compliments on our convenient location, well-appointed rooms, friendly staff and delicious breakfast. Your intent to return is one of the greatest compliments you can give us and we hope your next stay is even more pleasant than the last.

"Cruddy room"

3
17/05/2016

The lobby had notices up that talked about renovated rooms but the one I stayed in was not that great, even the curtains in the windows were torn and shabby. It seemed clean enough but the overall atmosphere was beat up and worn down. We had breakfast in the morning where there was a good selection and the staff was helpful. In spite of the positives I wouldn't stay here again, it was not in good shape.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
While we appreciate your comments on our clean rooms, good breakfast and helpful staff, I would like to apologize for any disappointments you encountered during your stay. I am sorry to hear that your room did not meet your expectations. As you mentioned, our hotel is undergoing a number of upgrades and improvements and I hope that you will reconsider staying with us in the future so that we will have the opportunity to replace this stay with one where everything exceeds your expectations.

"Great Convention"

5
17/05/2016

Had a wonderful stay, clean, quiet room, fun with friends and enjoyed breakfast provided by hotel as well as use of the other facilities. Easy to find, convenient to other sites & restaurants as well as shopping. Hotel accommodated our group for our car show with reserve parking, washing/clean up facilities and security.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure to welcome our friends from Northern Virginia Corvairs for the 2016 Virginia CorVair Fair! Thank you for trusting us for your event and thank you for your kind compliments on the accommodations. We look forward to welcoming you all back!

"Great Stay in Leesburg, VA"

5
13/05/2016

Wonderful smaller hotel in Leesburg with courteous, friendly staff. Much newer on the inside than it looks from the outside. The lobby and guest rooms are newly renovated & furnished, the rooms are a good size, shower pressure is good, the beds are very comfortable beds, and the hotel provides a terrific full hot and cold breakfast! Oh, it also offers a small gym and outside pool! We stayed for a scrapbooking retreat with at least 50 other people and the conference room accommodations were great.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest during your scrapbooking retreat and thank you for taking the time to share your experience with fellow travelers. It is always a pleasure to hear that a guest's stay exceeded their expectations and it will be a pleasure to share your kind comments with our staff. We look forward to welcoming you back again for the next scrapbooking retreat or anytime the need for a Leesburg, VA hotel arises for you.

"Pleasant stay"

4
09/05/2016

Beautifully redecorated room and wonderful breakfast. Staff was very courteous and helpful even the construction workers who were working the remodel. The reason why I gave average rating for sleep quality is because the mattress was too firm for my preference.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your kind review of your experience. We are pleased that you enjoyed your recently remodeled guest room and our delicious complimentary breakfast buffet. Thank you for your compliments on our friendly staff. We know that preferences for mattress firmness vary and I am sorry to hear that the mattress in your guest room did not suit your preference. We hope you will stay with us again in the future and we hope your next stay will be even more pleasant than the last.

"nice for the price"

4
06/05/2016

I was in town for a wedding. Most of the family stayed in hotels across the street, but they wanted much more money for the night and were booked. I wasn't expecting too much for the price and was pleasantly surprised. I always check the mattress, and it had a November 2015 date on it, and was clean. The whole place could stand some updating, but maybe then I would not be able to afford it. All in all a nice stop.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing to stay with us at Best Western Leesburg while in town for the wedding and thank you for sharing your experience with fellow travelers here on TripAdvisor. It is always a pleasure to hear that a guest's stay exceeded their expectations and we appreciate your kind review. I am pleased to share that we are currently undergoing a number of updates and improvements and we look forward to sharing those with you on your next stay!

"Great Staff at Best Western"

5
06/05/2016

The staff at the Best Western in Leesburg are great. I had a noise problem there and they took care of it right away. The new decor is very nice, the breakfast is great and the hotel is clean. I love the popcorn machine and free coffee!!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for staying at Best Western Leesburg. We really appreciate your comments about our team members' friendliness and the cleanliness of the hotel and guest room. Thank you for alerting us to the issue you encountered with noise so that our Team could address it right away. We want all our guests to enjoy a peaceful and relaxing stay with us! We look forward to your next visit to Leesburg.

"Tours of Washington D.C. and Virginia"

5
25/04/2016

The hotel in Leesburg is a place on our annual stay agenda. We attend meetings in Washington, D.C. and travel to states in the area, each year. We certainly appreciate the first class service provided by the personnel and the quality of the facility, which has been upgraded continually through out the years we have been coming to Washington, D.C.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to have you as our guest during your annual trip to the Washington, DC area and we are delighted to have won your loyalty through the years. We truly appreciate your compliments on the "first class service" from our staff and on our efforts to keep the hotel up-to-date and comfortable for our guests. We look forward to your next stay and hope to always exceed your expectations.

"Nice location of the hotel with good food options around."

4
20/04/2016

The Service at the front desk is prompt and efficient, the small market place is handy for. There are good and variety of food options around the hotel. The breakfast is simple but wholesome. The renovation is updating the look of the hotel interiors.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your stay. We are pleased to know that you enjoyed friendly, efficient service, great amenities and our convenient location. We look forward to your next stay and hope it will be even more pleasant than the last.

"Needs Some Fine Tuning"

3
14/04/2016

Had some problems with appliances and tv cable not being plugged inn upon arrival. Not wanting to wait for room service, I fixed them myself, but an elderly person might have trouble moving furniture to do this. Also, mini fridge noisy when it is running, especially at night when all else is quiet. Breakfast should have been better. Not that difficult to make good eggs and sausage. Otherwise, many good amenities, including 24 hr. coffee, popcorn in the afternoon, small gym and business center, decent lobby, good location and very accommodating staff. Still undergoing renovation, but not disturbed by the work. Good value for the money. Just needs some fine tuning.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with candid feedback on your stay. We are pleased that you found your stay to be a good value and we appreciate your compliments on our friendly staff and great amenities. We are mindful to take your feedback to shore up any deficiencies you encountered and look forward to exceeding your expectations in the future.

"Great Experience"

5
13/04/2016

Our stay at this hotel was excellent. Our room was clean and spacious. The staff from front desk to domestic were polite, energetic and positive. We were visiting my nephew and asked if he could join us for breakfast on his days off. The hotel was very accommodating and said there was no charge for that. All in all, given that we stayed in a number of different hotels during our time in the US, this was by far the most enjoyable. Thank you.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
What an honor to know that of all the hotels in your travels, ours was "by far the most enjoyable." Thank you for being our guest and thank you for taking the time to share your recent experience with us at Best Western Leesburg with fellow travelers. We are delighted that you found our hotel to be an excellent place to stay and we truly appreciate your kind compliments on our friendly staff and clean, spacious guest rooms. We look forward to welcoming you back again soon and hope to always exceed your expectations!

"Decent Hotel"

3
10/04/2016

Overall a decent hotel to stay. Friendly staff, goo breakfast albeit, closed early. Room amenities not working like fridge and microwave. There needs to be at least one more elevator to get to the other wing. it was quite a long walk if you are carrying a heavy luggage. Access to room from parking area might be ideal.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and for taking the time to provide us with feedback on your experience. We appreciate your compliments on our friendly staff and delicious complimentary breakfast buffet. Thank you for alerting us to the issue you encountered with the refrigerator and microwave not working in your guest room so that our team could address the problem right away. We hope you will allow us to be of service again when your travels return you to our area and we hope your next stay will be even more pleasant than the last.

"Breakfast bar surprise!"

4
24/03/2016

When was the last time you ate breakfast at a hotel breakfast bar with real utensils and dishware? Is this a "green thing" or an up-grade? Either way, it sure beats plastic spoons and paper plates. The food selection was also good - cereal, eggs, meat, fruit, plus muffins, bagels or bread. Hot food hot, cold food cold. What's not to like.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to hear that we have exceeded a guest's expectations and we are delighted to know that this was your experience with our complimentary breakfast buffet. Our team takes great pride in our hotel and the services that we offer and we are delighted to know that you were "wowed" by the offerings and service. We hope to have the pleasure of welcoming you back again soon and we hope your next stay will be even more pleasant than the last.

"Nice clean friendly safe hotel"

5
23/03/2016

This hotel has been updated. Very nice clean rooms . Great free breakfast hot . This is really nice hotel . Staff is friendly. Location is near places to walk . The free breakfast is hot and the area lots tables and chairs.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs while visiting our area and thank you for your lovely review of your experience. It was a pleasure having you as our guest and we appreciate your kind compliments on your stay. I am especially pleased to know that you enjoyed our delicious, hot, complimentary breakfast buffet! It is so important to us to help our guests get their day started off great! We look forward to your next stay and hope to always exceed your expectations.

"EXCELLENT STAY"

5
21/02/2016

Friendly staff, clean rooms , quiet. Excellent breakfast. Convenient location and near great eating. We recommend Red Hot and Blue BBQ across the street. The beds were very comfortable and clean. They have a small store.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for sharing your positive experience with other travelers here on TripAdvisor. We are delighted to know that you were comfortable and enjoyed our convenient location, friendly staff and clean rooms. It is also a pleasure to hear that you you had the opportunity to take advantage of our delicious, complimentary hot breakfast buffet - it's a guest favorite! Thank you again for choosing Best Western Leesburg. We hope we will have the pleasure of being of service again soon.

"Never book through CancelOn"

2
21/02/2016

Accommodations were poor but customer service was great at this Best Western. CancelOn is the main source of our dissatisfaction. Words of advice: if the third party booker is CancelOn, choose a different hotel. After our first night at this hotel we knew we didn't want to stay a second- the non smoking room smelled of smoke, the heating/cooling unit was malfunctioning and so loud you had to turn it off to talk on the phone, exercise equipment in the gym didn't work, and breakfast was sad. After speaking to management they were accommodating and willing to cancel our second night, no problem. It was CancelOn that gave us the run around. Their customer service was horrendous. The representative that was working that day- Leon- originally said, too bad, even if Best Western refunds us, we will not refund you. So we asked to just move the reservation to a different hotel so CancelOn could keep their share of the reservation money. No, can't do that either. Best western management called CancelOn and said typically if the hotel is willing to refund, the third party booker complies- to this, Leon asked the hotel management to send an email confirming the refund which he did and then did two more times because Leon kept saying they didn't receive. When we asked to speak with a supervisor- Leon told us he wasn't available and then when he realized we were dissatisfied with him, he lied and told us his name was Ben. After 4 calls to the company we still have yet to speak with a supervisor and although Best Western refunded CancelOn, CancelOn has kept all of the money from that second night.

"great for the disabled"

5
20/02/2016

this place was great for accommodating the disabled and accompanying adult children there was an adjoining door that I could have quick access to my mother. she was also able to have her own room with privacy we were here to bury my father at Arlington National cemetery.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs during your recent stay in our area. Please accept our condolences again on the loss of your father. We are pleased that you were comfortable during your stay and that we were able to offer your family some respite from this difficult time. We hope to have the opportunity to welcome you back again in the future.

"Low rating because of poor wifi"

3
17/02/2016

A lot about this hotel was great. Friendly and helpful staff (who came to find me as a light was on in my car), comfortable room and decent free breakfast. But, the wifi was intermittent and slow, and my ground floor room was next to an external security light that the drapes could not keep out. A different room, and a stronger wifi signal would make this a repeat-stay hotel

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for providing us with feedback on your experience. We are pleased to know that you were comfortable during your stay and enjoyed our friendly staff and great amenities. We are mindful to take your feedback to shore up any deficiencies you encountered and look forward to exceeding your expectations in the future.

"leesburg"

5
15/02/2016

The weather was extermely cold but the staff was warm and friendly. Good value. The only compliant was that the heat would not cycle off. The staff was friendly and the breakfast was good. Great value for the money.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for sharing your positive experience with fellow travelers in our area. We are delighted to know that you were comfortable during your stay and found Best Western Leesburg to be a great value. We are looking forward to welcoming you back again soon!

"A Great Hotel for Scrapbooking"

3
15/02/2016

A group of 70+ women descend on this hotel almost monthly for 3-day scrapbooking events and the staff treats us absolutely fantastically. The breakfast (which is included in the price of the room) is hot and good, coffee is available all day long and they start popping popcorn in the late afternoon.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure for our Team to welcome our Scrapbooking friends and we are delighted to know that you once again enjoyed your most recent weekend event. We are delighted that you have come to count on Best Western Leesburg for comfortable accommodations, great breakfast and friendly service. We look forward to seeing you again soon and hope to always exceed your expectations!

"Not A Great Option."

2
31/01/2016

We stayed here as we collect points for Best Western which earns us free nights. The Best Western hotels are a much higher standard in Europe. We understand they are much more basic in the USA, but we were still disappointed with this one. Room was clean but old looking. Bed had an ok mattress but a really scratchy blanket with a sheet on it. No comforter. It was freezing cold. Lights from the corridor kept the room lit up when we turned our lights off, big gap around door on all four sides. Door was not sound proof either. Someone decided to vacuum the corridor around 9pm. Then some other guests decided to have a little gathering outside our door about 2am. Noise from all around continued all night until about 6am. Shower wasn't great. When we left in the morning someone was sitting on our car - so that was a nice touch. We had friends staying across the road at the Comfort Suites for about the same price and they had a better experience plus an indoor pool and hot tub. In addition their hotel shuttle picked us up at night from about 15 miles away for free. Best Western said they had no driver. On the bright side the front desk staff were rally nice. All in all would recommend giving this hotel a miss if there are rooms somewhere else.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
While it is difficult to hear that a guest's stay failed to meet their expectations or our own high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We are pleased that you found our new Pillow-Top mattress to be comfortable and appreciate your nice comment regarding our staff. However, I would like to offer a sincere apology for the disappointments you encountered. We take all guest concerns and feedback seriously and we have taken your comments to heart. We sincerely hope that you will consider staying with us again should you return to our area so that we will have the opportunity to replace this experience with a positive one.

"Entire Staff took excellent care of my parents during the snow storm!!"

5
26/01/2016

My parents were booked for a 2 night stay for an appointment nearby. This turned into a 6 night stay due to the recent snow storm. The entire staff took excellent care of them. Ensuring they had a room for them until they could get a flight back home, answering all of their questions and making sure they were comfortable and had all of their needs met. The shuttle was a Godsend, helping my parents get to and from the airport, their appointments and restaurants near by when the roads were safe to travel. Thank you to the entire staff!!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having your parents as our guests and we are delighted to know that they were comfortable and had all of their needs met during their stay. Our staff worked hard to ensure that our hotel was well-prepared for the historic blizzard and that our guests would be minimally impacted by the storm. Your kind words will serve as the seal of approval on their efforts. We hope to have the pleasure of being of service again soon.

"Great stay"

4
26/01/2016

For the money,clean room,nice staff,plenty of parking,places to eat,easy access to x-way,Breakfest ,well alright not like a favorite diner but great for grab and go,and good cup of coffee,could probably stay cheaper ,but for clean room and breakfest cant beat it

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It was a pleasure having you as our guest and we appreciate your taking the time to share your experience with fellow travelers in the Northern Virginia area. We are pleased that you enjoyed your stay and found our hotel to be a great value. Thank you again for choosing to stay with us and please consider yourself officially welcomed back!

"Weekend Get Away"

5
23/01/2016

My wife and I wanted to get away from DC for the weekend to visit several wineries and decided to stay at this Best Western because they accepted dogs (we have two small doggies). The staff was super friendly and extremely accommodating. Rooms were clean, large, and had a frog and microwave. It was close to several wineries and also to nice restaurants in Leesburg. Overall, excellent trip. Will certainly do again and will stay at the Best Western.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your recent weekend getaway and thank you for taking the time to share your experience with fellow travelers. We are delighted to know that you found our location convenient for exploring all that Leesburg has to offer including a number of lovely wineries and fine dining options. We enjoy being a pet-friendly hotel and we are pleased to know that your dogs also enjoyed their stay. Thank you for your compliments to our staff. We hope to have the pleasure of being of service to you again soon!

"Great place to rest your head"

3
16/01/2016

My husband and I were on our way to Florida, Leesburg was the end of our first travel day. The reviews were mixed but the price was right so we decided to give it a try. Staff was friendly and accommodating. The room and bathroom were clean, the bed was comfortable, there was plenty of hot water and it was quiet. They serve breakfast though we did not partake so I cannot comment on it. It was a pleasant stay at a reasonable price. We will probably stay there again on the way home.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is a pleasure to hear that you found Best Western Leesburg to be a great place to stay and we appreciate your taking the time to share your experience with fellow travelers. We appreciate your kind comments on our friendly staff, comfortable beds and clean rooms. Thank you for choosing to stay with us and please consider yourselves officially welcomed back. We hope to be of service to you again soon.

"Never Again!"

1
12/01/2016

Our most recent stay was over Christmas Eve and Christmas. The first night we choked on smoke in our smoke free room. The second night housekeeping wasn't provided and we stepped over broken beer bottles to enter the laundry room. We complained to the desk clerk who took half off one night. We wanted to speak to the manager, Richard Menster, who refused to return phone calls left for him over the next three days. This Best Western doesn't deserve to be in business.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
While it is disheartening to have failed to meet your expectations during your stay, we appreciate the opportunity to express our sincere apologies for the disappointments you encountered. Unfortunately, guests will occasionally decline to honor the non-smoking status of our hotel. When this happens, we deep clean the room sufficiently so that future non-smoking guests are not negatively impacted. It seems we failed in that endeavor in the room you occupied and we are very sorry for the inconvenience. We take all guest concerns and feedback very seriously and your concerns have been addressed internally. I understand that our Host and General Manager has attempted to reach out to you. He looks forward to hearing back from you soon.

"GREAT Pet- Friendly Hotel !"

5
11/01/2016

We stayed at the Leesburg Best Western, because it was pet-friendly, and also because it got great reviews. Our experience was very nice. I got the AAA rate, plus the pet fee was very reasonable ($20 fee) compared to the other hotels in the area. Clarion wanted $75 ! The staff were all very nice and professional, including the breakfast staff. Our room was very nice, clean, and comfortable. We asked for a room near the back door so we could take our pup out for breaks, and the staff very nicely changed our room from the 2nd floor to a 1st floor room near the back door. The tv was fine, and the wi-fi was fine, too. There were lots of extra outlets , conveniently located on the night stand, to plug in all the electronic devices we had. Overall, it was a very pleasant experience. We will definitely stay there again.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for your lovely review of your recent stay with us at Best Western Leesburg. We are gratified to know that you enjoyed your stay and truly appreciate your kind comments on our great value, clean rooms and friendly staff. It is a pleasure to be a pet-friendly hotel with a very modest fee pets. We understand how important it is for folks to be able to travel with their pets and find good quality lodging. After all, pets are part of the family! We are pleased to know that you plan to stay again in the future and we hope your next stay will be even more pleasant than the last.

"Great Diggs for Reasonable Coin"

4
15/12/2015

I booked hotel due to last minute travel for business. I am a government employee and typically look for free internet and breakfast for any lodging I book. Not only did I get all of this but I was able to book this hotel at a rate below government per diem (taxes included). This was a great value and I will certainly consider it again

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs during your recent business trip to our area. We are delighted that you enjoyed your stay with us and found our hotel to be a great value. We are looking forward to welcoming you back again in the future and hope your next stay will be even more pleasant than the last.

"Pleasant Stay and Great Bargain"

5
14/12/2015

This Best Western in Leesburg is a comfortable and economical place to stay. Their complimentary breakfast is incredible with many options, from fluffy scrambled eggs to waffles, cereal, bacon or sausage, home fries, juices, yogurt and fruit. They have many TV channels, including HBO. The staff is friendly and efficient. I highly recommend this hotel.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for your recommendation to other travelers. We are delighted that you enjoyed your stay and especially appreciate your kind comments on our complimentary breakfast buffet - it's so important to us to help our guests get their day started off great! We look forward to your next visit and hope to always exceed your expectations.

"Always Consistant!!!"

4
08/12/2015

We love the Best Western In Leesburg! Very clean, quiet, great location, awesome free breakfast. A great value for your buck. We have stayed there for 'years', & it is always the same....!!! Will be back again!!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing Best Western Leesburg for your hotel needs whenever your travels bring you to our area. We are honored to have won your loyalty with our consistent cleanliness, quietness and value. We look forward to welcoming you back again soon and hope to always exceed your expectations!

"Nice Touches of Home"

5
01/12/2015

I have stayed at this location several times and have never been disappointed. Love the popcorn machine!! Staff is always friendly. If they are not super busy and your room is ready they will check you in.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for trusting Best Western Leesburg for your hotel needs whenever your travels bring you to Northern Virginia. It is always a pleasure to have you as our guest and we are delighted to have won your loyalty! We hope you will allow us to be of service again soon and we hope to always exceed your expectations.

"Thanksgiving Stay"

5
30/11/2015

There is very little I can add to other reviewers comments, other than to confirm that the Leesburg Best Western is a very good choice if you are considering a stay in the area. Comfortable, clean, well located and with pleasant efficient staff. Room service was very good and on a par with what you would expect in a much more expensive and high end hotel, Great value overall. Recommended.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for adding your recommendation of the Best Western Leesburg! It was a pleasure having you as our guest during the Thanksgiving holiday and we are thrilled to know that you enjoyed your stay. Thank you for your comments on our comfortable, clean rooms, convenient location and great value! We hope you will allow us to be of service again soon.

"A Favorite!"

5
22/11/2015

Always stay here when I'm in the area. Great place with really nice staff. A favorite place to overnight! Good Breakfast with a nice variety and friendly staff. Nice clean rooms that are fairly large so you don't feel cramped. Good size towels not skimpy like some chains. A bonus it the popcorn machine for after dinner snacking.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is always a pleasure to have you as our guest at Best Western when you are visiting Leesburg and we are honored to have won your loyalty with our comfortable, clean rooms, friendly staff and great amenities. We look forward to your next visit and hope to always exceed your expectations.

"Good value for the money"

4
20/11/2015

This is a nice basic hotel. The staff is very pleasant and the rooms are pretty spacious. It is by no means a luxury hotel, but it is certainly clean and comfortable. The have a popcorn machine and will make popcorn several times daily. I can't say much for the breakfast, but I am not big on Continental breakfast in general. Too many carbs and not enough protein choices. Unfortunately the coffee is terrible but there is a Starbucks very close!

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and for taking the time to share your experience with fellow travelers here on TripAdvisor. We are delighted that you found our hotel to be a good value and that you were comfortable during your stay. We also truly appreciate your kind comments on our pleasant staff. We are sorry to hear that you were disappointed with the foods offered on our complimentary hot breakfast buffet. Most guests really enjoy our breakfast which includes hot foods (eggs, sausage and biscuits) as well as make-your-own-waffles, cereal, yogurt, fresh fruits, breakfast breads, juice and coffee. We hope to exceed your expectations on your next stay.

"Nice place"

5
09/11/2015

We travelled with another couple and had a very nice 2 night stay here. The rooms were clean, quiet, comfy and stylish. The bathroom had great lighting. The staff were friendly and knowledgeable. Breakfast was good. The fitness center equipment was not the best, but useable. I would stay here again.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for choosing to stay with us at Best Western Leesburg during your travels and thanks for taking the time to share your experience. Our clean, comfortable rooms, delicious complimentary breakfast buffet and great amenities do make us a great value for travelers in our area and we are delighted that you enjoyed your time with us. We hope that we will have the pleasure of welcoming you back again soon.

"Leesburg Best Western Wedding Trip"

3
05/11/2015

Average hotel in beautiful Leesburg with very caring staff. Free Shuttle was an excellent benefit. Breakfast was excellent with some good healthy choices, not just the standard breads and muffins. They had fruit, yogurts, and oatmeal.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and thank you for taking the time to provide us with feedback on your stay. We are so pleased that you enjoyed our amenities, including our free shuttle. I am also glad to hear that you enjoyed our "excellent" breakfast - we strive to provide a wide variety of foods so that each of our guests can get their day started off great. We hope to have the pleasure of welcoming you back again soon!

"Staying at Leesburg, Virginia"

5
04/11/2015

Appreciated having TWO chairs in the room; one of us didn't have to be on the bed to watch tv. Pillows & mattress very comfortable. Motel is easily accessible to various historic sites. Refreshingly easier to travel from site to site.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest at Best Western Leesburg and thank you for sharing your experience with other travelers here on TripAdvisor. We are delighted that you found our well-appointed guest rooms to be comfortable and our location to be convenient to the various sites you wished to visit during your stay. We hope to have the opportunity to welcome you back again in the future and we hope to always exceed your expectations.

"hotel stay"

3
28/10/2015

The a/c unit was loud and interfered with sleep. The location was very close to exit of interstate. The staff was friendly and the hotel provided complimentary breakfast Thursday & Friday. The bed was somewhat comfortable and the room service very good. Check out was a breeze and the location was very near places to dine

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and for providing feedback on your stay. Feedback from our guests is extremely helpful in ensuring that we continue to provide our guests with the best stay possible. I am pleased to hear that you found our service to be efficient and our location to be convenient. Thank you for your comments on our friendly staff and delicious breakfast. We offer a complimentary breakfast each day for our guests to help them get their day started off on the right foot. We hope to have the opportunity to welcome you back again soon and we hope your next stay will exceed your expectations.

"Awesome Stay"

5
19/10/2015

Only problem we had was an issue with the toilet filling up extremely slow once it was flushed....I mean taking hours! We called the front desk and maintenance was up and fixed it in a matter of minutes.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and for your 5-"Bubble" review of your stay. We are delighted that most aspects of your stay were awesome. Please accept our apologies again for the issue you encountered with the plumbing. Thank you for letting our Team know so that the issue could be addressed right away! We are looking forward to welcoming you back again soon and hope your next stay will be even more pleasant than the last.

"Delightful rest Stop"

5
26/09/2015

My Go-To lodging for visits to NoVa is the BW at Leesburg. The staff is professional and friendly, and they make clients feel welcome and comfortable. Location is convenient to NoVa and Mid-Maryland. Numerous retail establishments make this area attractive as well...restaurants, grocery and sports stores, and much more.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
We are honored to be your home away from home while visiting the Northern Virginia area! We truly appreciate your kind comments on our friendly staff, comfortable rooms and great location. We look forward to welcoming you back again soon and hope to always exceed your expectations.

"Quaint."

4
26/09/2015

We stayed here primarily to visit the Leesburg Premium shopping outlets.The location was great, there are a lot of places to eat close to the hotel,its also quite closely located to a Walmart super store.It was a short drive away-about 7-10 minutes from the outlets.Front office staff was helpful.Breakfast was just okay.Overall,though a little dated,we had a comfortable stay in our spacious room.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
We are delighted to hear that you were comfortable and enjoyed your spacious guest room while staying with us. It is great to know that you enjoyed our convenient location, just minutes to Leesburg Corner Premium Outlets and a number of wonderful dining options. We hope to have the pleasure of welcoming you back again in the future and hope to always exceed your expectations.

"top rate"

5
25/09/2015

Went to equissage school for 5 days, stayed 7 The staff is friendly and breakfast top notch with eggs and meat every morning plus other selections. They offered a shuttle service to the school witch I was not aware of. Overall it was great, close to great resturants and stores, so if you fly in no need to rent a car if going to equissage,, thank you for a wonderful time. And oh yeah, I passed.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
It is a pleasure to welcome Equissage students while studying at the nearby Equine Sports Massage Therapy Certification Program. Thank you for trusting us for your hotel needs. We are delighted to know that you enjoyed your stay and our delicious breakfast buffet, convenient shuttle and friendly staff. Congratulations on your certification! We hope to have the pleasure of welcoming you back again in the future.

"Couldn't get past the hair in the tub"

2
18/09/2015

The staff was nice. There was a workout room. NO outlets anywhere near the bed...really? In this day and age? But the various types of hairs in the tub were appalling. One. Ick but you move on. This was over five. Breakfast attendant the nicest, most genuinely lovely attendant I can remember anywhere. But having to plug in my phone i the bathroom and then what was IN the bathroom... Not going back here ever again.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
While it is great to hear that you enjoyed great service during your stay, it is very disappointing to hear that the cleanliness of the bathroom failed to meet your expectations or our own high standards. Clearly, this is not the experience we strive to provide our valued guests with and we truly hope that you will reconsider staying with us in the future so that we can replace this experience with a positive one.

"Great gem of a hotel!"

5
16/09/2015

Stayed here one night after riding my bide on the Washington and Old Dominion bike trail. The hotel van has a large bike rack, and dropped me off at an entrance to the trail the next day so I didn't have to ride on busy streets, although it isn't very far. Breakfast was really very good. The room was neat, new and clean. Everyone was cheerful and helpful. Would stay again, and a good value.

Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review
Thanks for choosing Best Western Leesburg for your overnight accommodations while cycling the Old Dominion bike trail. We always enjoy welcoming our cycling guests and we are delighted that you enjoyed your stay. Loved your comment calling us a "great gem of a hotel!" Thanks for the great compliment. We hope to have the pleasure of welcoming you back again soon!