Best Western Plus Lee's Summit Hotel & Suites,  Lees Summit

4.0/5  - based on 104 guest reviews.
4825 NE Lakewood Way, 64064-2486, Lees Summit, United States - See map
+1 816 795 6400 +1 816 795 8335

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 106 traveler reviews
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Here at the Best Western Plus Lee's Summit Hotel & Suites, we are passionate about taking great care of you and want to make your stay exceptional, whether you're planning a corporate meeting or just need guest room accommodations. The hotel and grounds have just been newly remodeled in 2016 for a sophisticated stay. Our hotel is located just a few miles south from I-70 off Highway 470/291 in a beautiful, quiet and tranquil location. We offer many amenities: indoor heated pool, free high-speed wireless internet, fitness facility, guest business center and a full hot breakfast buffet every morning serving items such as real scrambled eggs, biscuits and gravy, fresh waffles, bacon or sausage, assorted pastries, fresh fruit, a variety of juices, milk, coffee, tea and much more. We also offer free local calls, and a voice mail system in each room for all of our guests. We are privileged to have the "Summit Grill" on-site with their amazing chef to prepare the most delicious meals. We are also conveniently located very close to many restaurants, shopping and entertainment venues in Lee's Summit such as Unity Village and Independence, the Bass Pro Shops® Silverstein Eye Centers Arena, Royals Stadium and Chiefs Stadium are just few minutes from our property. We are rated three diamonds with AAA. We offer a meeting/conference room that will hold up to 50 people and a new boardroom for the private meetings that will seat 8-10 with open catering options available for both spaces.

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Room 1

Guest reviews


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based on 106 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
60
Verygood
 
26
Medium
 
10
Poor
 
6
Horrible
 
4
Business Business 23
Couples Couples 23
Family Family 48
Friends getaway Friends getaway 7
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Lee's Summit Hotel & Suites,Lees Summit
  • 5
    « Best Experience Ever »

    This hotel didn't skimp on the amenities, the hotel staff was amazing, helpful, pleasant, the rooms are nice and the beds are comfortable, I absolutely love this hotel. The breakfast was nice, hot, and delicious, everything was just as they advertised.

    5
    « Staff makes you feel welcome and appreciated. »

    Front desk staff are friendly, quick, and helpful. The lobby is inviting and well kept. The rooms are clean and comfortable. Housekeeping takes care of anything you need with a smile. The experience for me is one where I feel comfortable.

    5
    « A great night's stay »

    We are completing a cross country, round-trip, road adventure and we are staying exclusively at Best Western Motels. All of our Best Western experiences have been enjoyable and the Best Wester Plus at Lee's Summit is no exception. Every employee has been cheerful, welcoming and helpful. No complaints here.

    5
    « Very Nice and Clean Rooms »

    This is one of the best Best Western Motels we have stayed at. It was very relaxing and quiet. Great rooms. Staff was very pleasant and courteous. We were checked in quickly and we were able to use our points as a diamond member. My wife and I thoroughly enjoyed our stay at this motel plus.

    5
    « Great hotel »

    We had a very pleasant experience in Lee's Summit. The hotel was easy to find, the staff was most excellent, accommodations were great, breakfast was lovely, and both check-in and check-out were trouble free. I highly recommend Best Westerns to everyone.

    5
    « Good place to stay »

    Clayton was great at check in. Room was fine although the shower in our accessible room poured all over the floor. Bed was comfy and room was spotless. Breakfast was the best we've had in an all included. Steak place nearby was $$$ but give minutes away is every type of restaurant imaginable. Parking was a challenge until the steak restaurant closed. They take all of the hotel spots!

    4
    « Baseball Tourney Weekend »

    We stayed at this hotel due to the team staying here. It was easy to find and a good location for us. The staff was very accommodating. We had a large group and they let us hang in the lobby the first night and use the room adjacent from the pool the next night to eat and hang out together. Beds were comfy, came with a kuerig, fridge, and microwave. The breakfast had a good selection and eggs were delish. The only thing I would change is cleanliness. Our room was clean, but the hallways, breakfast area, etc could use a deep clean. I know it's a busy place with lots of people coming and going.

    5
    « Kansas City Heartland FRC tournament »

    All staff were courteous and more then willing to help us with anything we needed. Everyone went above and beyond to meet our needs and made us all feel comfortable. Front desk staff always their to help and very friendly We had and excellent stay and our group was well taken care of.

    1
    « Horrific »

    I travel frequently and have been to many different types of hotels during my travels. Never have I felt so disturbed and absolutely disgusted from a place I've booked to stay at. This hotel has high reviews. The pictures look clean but I assure you this room was anything but. I was traveling with my husband and two young children. We entered the dark hotel parking lot to see a man sitting in his truck bed. It's next to a busy restaurant so parking lot was full. We were placed on first level. Entered room and noticed dirty carpet. I figured whatever. It was 8pm at the time of our check in and we all were tired. I can deal will slightly dirty carpet. Started getting beds ready and my bed pillow had fresh makeup smeared on pillow case. That grossed me out so I took it right away to front desk. I asked for fresh sheets for entire bed. The lady at the front desk apologized and gave me new sheets. I returned to my room and started making my bed. As I stripped the bed, the comforter came off and there was disgusting yellow barf/smear/goo on the side portion of it. By this point I am getting more and more irritated. I sent my husband,who was actually disgusted as well, out to get a clean comforter. I did not get a picture of either of these two issues. As I started to check my little girls bed I found another gross stain and the most disturbing of all issues was in the corner next to their bed. A man's pants and dirty underwear inside lay out in the open. I have no idea if the owner of the pants was under a bed or out searching somewhere for his lost pants. It's absolutely disgusting that my children were playing around over by those pants and the bodily fluids of people before us were freshly displayed all over sheets that we were expected to sleep on. Needless to say, we left after the discovery of the dirty pants. This is something no one should ever have to encounter in a hotel. It was incredibly inconvenient to pack up all our belongings and drag a 3 and 5 year old back into the night to search for a hotel that actually is as advertised. But a safe,clean hotel is top priority. Drury inn up the road a few exits is a way better choice!!

    5
    « Great room! »

    Husband and I had a date night and booked room with the jacuzzi. It was comfortable, clean and overall a great room! Will be back again! The breakfast was a great add on to the hotel! Did not get to use the pool, but it looked refreshing!

  • 5
    « Great Place to Stay »

    My husband and I come to an annual event in Lees Summit. We chose this location for its convenience. We were greeted by Elijah and another female employee who were very friendly and helpful. Our room was clean and very comfortable. The things that we had requested were honored. About 1:15 in the morning, we were awakened by loud rowdiness in the hall near our room. I called the desk and complained. Elijah told me he would be right up and take care of the situation which he did. I was super pleased as we had had a similar experience at a well known chain hotel out west and were told that "people come in late and make noise and they would quiet down pretty soon." Needless to say, I was not pleased with that experience. We will definitely stay here next time we're in Lees Summit. The breakfast provided was very good with a lot of choices, as well.

    5
    « Great price and stay! »

    We reserved two connecting rooms as we traveled across the state. Lauren and Elijah were both very accommodating on the phone about our wanting the connecting rooms, which meant a lot to our family. Both room's were double queen rooms with one slightly bigger than the other. The mattresses were comfortable and the room was bright and clean. The breakfast was amazing with some of the best eggs that we have ever enjoyed at a hotel! They were clearly made from scratch. They also had a wide assortment of different kind's of yogurt and cereal. Gluten free bread was offered as well as bacon and diced potatoes and hard boiled eggs and waffles. We will come back again as we travel through the area. Highly recommend the BW in Lee's Summit!

    5
    « NYE Trip »

    Very nice hotel, had an event in house w/ Comicon I wasn't part of that though, Everything was just as expected, nice clean hotel with a great staff, the other guests looked to be enjoying their event as well. You can stay here and be confident you will be well taken care of and your room will be nice.

    5
    « Great stay for Christmas couples night. »

    Clean. Good service. Friendly. Modern. Overall good experience........iv worked for best western in California this one was much nicer and more clean and updated. Boyfriend and myself had a good trip.

    4
    « Great stay »

    Stayed here for 2 nights. I thought the price was great, hotel was clean and the front desk staff was excellent. I read previous reviews that were complaining about breakfast, I thought they had a great selection. If you are basing your stay on the breakfast that's kind of lame. They are in the hotel business not the food business and there is a Panera down the street.

    3
    « Don't expect too much »

    Good for the price. New hotel and it shows in the nice decor and rooms as well as the undertrained unprofessional staff. TIP: Eat breakfast somewhere else, this was a pretty big disappointment (especially after being touted by employee that it was 'awesome').

    5
    « Awesome Experience »

    Professional staff and the best kept secret for lodging in Lees Summit. The hotel was clean, the staff were pleasant and friendly. The management, was available and helpful when I checked in. Also, the checkout process was seamless.

    5
    « Great hotel if you have pets »

    Very nice outdoor areas for pets.Clean rooms good maid service and the breakfast setup was very comparable to Fairfield inn or Hampton inn that we stayed in our last 2 trips plus I was giving a veterans discount of 10 percent off our stay

    4
    « Nice place »

    This is a clean and affordable hotel. We wanted a place near Arrowhead stadium that was at clean, but not cost prohibitive. This is just the place. Excellent customer service. Very nice hotel. Only problem: my husband hates it when hotels don't have exhaust systems in the bathroom and this one does not. But that's minor.

    5
    « Great Stay and Superior Service »

    My wife and I were in town for a convention and stayed at the Best Western Plus in Lee's Summit. The first night they put us in a Jacuzzi suite which was nice until about 5:00 a.m. The breakfast person was preparing and washing dishes, which was on the opposite of the wall from our bed. Needless to say, we didn't sleep very much after 5:00 a.m. However, the owner who was on site that morning worked it out that we could stay in another room the next two nights, even though they were totally booked solid. He went above and beyond to make sure our stay was awesome. The rest of the staff was courteous and competent, which always helps. We will return when we are in the area again and need to a hotel.

  • 4
    « Best Western is Fantastic »

    We recently opened a Best Western credit card and so far have been very impressed. Within an a few hours they matched my status from Hilton. We stayed here because Best Western has a promotion currently in which almost every North American hotel is only 10,000 points. This hotel has been nicely remodeled and overall feels very fresh. The gentleman at the front desk was very friendly and upgraded us to a King Suite. The room was spacious, with two televisions and it even had a K-Cup coffee maker. The breakfast was great and, compared to similar properties, towards the top. I think some people still have the view that Best Western is an outdated chain. However based on our stay here they definitely deserve a chance.

    5
    « Excellent staff and accommodation »

    We were in a crunch. 80 people had booked anot her hotel in Overland Park to arrive and discover it was about to close, full of bugs, and the cleanliness was non-existent.... we frantically called around to find the Best Western Plus. We had just left a conference that said "sometimes you have to go to the PIT to get to the PALACE." The first hotel we had booked was definitely the pit, and the Best Western Plus was our palace! Their breakfast was phenomenal! The cleanliness and kindness of the staff was unmatched. Definitely will recommend this place to anyone who asks. The staff was able to get us 24 rooms within a matter of minutes, at midnight. We were so very blessed to get to spend some time there.

    1
    « Death trap bathroom »

    You could make millions on a law suit. Tub has no safety bars, nowhere for a washcloth or bar of soap. Not nonslip tub. Only safety bar between tub and toilet. There are dozens of ways to fall in or out of tub and hit your head, break a hip or knee, break your neck. Most unsafe bathroom I have ever seen. Take a fall and retire on them.

    5
    « GREAT EXPERIENCE »

    Came in town for family visit and we will always stay here when we come back! Staff was very helpful and friendly. Breakfast was hot and fresh! Family used pool and fitness center and both were clean and well taken care of!

    5
    « Great Room! »

    I was staying in Kansas City for business. I chose this hotel due to it being close to one of the meetings that I scheduled. The hotel was very clean and the staff upon arriving, was so friendly and helpful. The room was very well decorated and clean. The pool area was well maintained. I really enjoyed the breakfast. Had all of my favorite items! Check out was easy and quick. I would definitely stay here again if having meetings in the area.

    5
    « Nice Hotel with friendly staff »

    The hotel and everything was clean and the service was great! The hotel was affordable and the breakfast was great! Also, enjoyed the inroom Keurig! Would definitly stay there again if the need arrives.

    4
    « Nice hotel, good value »

    I spent two nice here while attending a conference in Raytown. The room was clean, the bed was very comfortable, the lobby was inviting, and the staff members were friendly. I would definitely stay here again.

    4
    « Great place to stay! »

    First time but would gladly use this in the future, if needing to be in the area. Ease of access to major highways but a beautiful setting. Internet service was good. Though access to major highways noise in rooms was not evident. Good swimming pool and weight room. Breakfast menu very adequate and included with room rental.

    5
    « 2 night stay »

    Excellent service clean rooms outstanding breakfast kept hot well stocked. Staff were professional, friendly checkout was quick. The entrance was clean open we appreciated the free USA Today coffee in the room and the flavored creamers. Appreciated the low tub was easy to step into and out of.

    5
    « Everything Excellent »

    Would pick as a first choice hotel next time I travel. Not one bad experience with the hotel or staff and staff was very curtious, helpful and kind. Would like to see more liquid flavored coffee creamer in room or at breakfast.

  • 5
    « Great place to stay! »

    Nice location in a quiet area. Staff was very friendly and helpful. Rooms were clean and comfortable and breakfast was pretty good! I would stay here again! It's not right in the middle of the city, which I prefer, but it was easy to access from the highway.

    2
    « Handicap not so handy. »

    stayed 3 nights. Was given a handicap room. It was clean & nicely decorated, but very unhandy. We are not disabled in any way, was the only king left for a 3- night stay. The bed was awful. It was so high I could barely get in and out, and the mattress curled up like a boat. The shower...ugh... Was a walk - in shower but the water ran over the rim & all over the floor & under the door into the hallway. A fall would be so easy. I was miserable. Plus side... extremely friendly ppl & a wonderful hot breakfast. One more thing...a week earlier we had a king room on the 2nd floor & it was perfect. Comfy bed & wonderful shower. Just be wary about the handicap rooms.

    4
    « Great staff »

    When we arrived with family for the wedding we met a young man who checked us in. His smile and attention to detail was perfect. He really was very kind and had a perfect sense of humor for a busy mother of the bride. Our stay was wonderful. The manager was present and a working manager the maintenance man was always on site. Great job Staff! Only one thing we'd like to see is another trash receptacle in the living quarters.

    5
    « Weary Traveler »

    The front desk was polite & friendly. The room was clean & Breakfast was excellent. We would stay here again & recommend this hotel as a great place to stay. Management was very approachable & friendly.

    4
    « Pet Friendly »

    We hare very happy that they allow pets here. Also, the beds were very comfortable. We slept amazingly during our stay. Everyone was very nice and friendly and also very helpful. We will definitely stay again.

    5
    « Lee's Summit »

    Very nice hotel and property. Hot breakfast. Nice restaurant and bar across the parking lot with discount for hotel guests. Only a few miles off I-70 and close to quite a few shopping options as well as the sports stadiums.

    3
    « Friendly....but.... »

    Check in was friendly. Breakfast had a good selection. Room smelled moldy. Headboard had little handprints on it I cleaned off myself. Bathroom floor was sticky. Bed was comfortable. Check went smoothly. Staff were friendly and helpful.

    4
    « Great Stay »

    This was a great hotel for a short family visit for me and my son. Check in was quick. Room was inviting. The beds were extremely comfortable with plenty of pillows. We were provided with an ample number of fluffy towels and washcloths. The areas is quiet and peaceful. There is a nice restaurant next to the hotel. Refrigerator was cold and we had a microwave. There was a Keurig coffee maker, which I didn't use because they had great coffee in the lobby. Wi-Fi worked perfectly and TV was good. Our room was cleaned promptly each day. The breakfast was adequate. Dining area was clean and well stocked. Would definitely stay here again.

    4
    « Very nice and comfortable. »

    Trip with my son to visit family. Stay was better than expected. Hotel was recently renovated. Everything was clean and modernized. The beds were extremely comfortable with plenty of pillows. We had extra towels and washcloths without even asking. Wi-Fi worked wonderfully with no outages. Breakfast was adequate. Dining area was clean and well stocked. Would definitely stay here again.

    5
    « Nice and quiet »

    Check in was super quick and painless. The beds were amazing, room was clean and the area was pretty quiet. Breakfast was over at 9 am and we got in at almost 3 am so we missed that. The lobby was inviting. And the gentleman working night audit that checked us in was great.

  • 1
    « Disappointing from cleanliness to the breakfast! »

    The value of the hotel really appealed to me but I sure got what I paid for. The cleanliness of the lobby and my room really lacked, with sticky dirty floors. My two rooms were not made up 2 days in a row! And finally the breakfast was always the same 7 days in a row and the staff were filling up their plates every morning, made me feel very uncomfortable!

    5
    « Best Western Lee's Summit »

    Room was nice and comfortable, bed was comfortable. Had reserved 2 queens, when given an upgrade didn't realize it would be a king size bed. Would've preferred to stay with the queens, but the check in staff didn't tell me it would be King. Also, the cleaning maids in the mornings go down the hall knocking on the rooms and hollering "housekeeping" to see if people are still in the rooms. Would be nicer if they didn't do that because some people want to sleep a little later or they've had a late check in.

    5
    « Perfect Place for me »

    This hotel was so convenient to everywhere I needed to go for the weekend. It is very close to major interstate access and is newly opened. In addition it is next door to my favorite restaurant in Lee's Summit, the Summit Grill. I will return here in the future. Can't beat the price in the area for the amenities.

    5
    « Very pleasant stay »

    Room was clean and comfortable. Evening desk clerk went out of her way to meet a special need I had. Also, I had to leave early the next morning before breakfast was ready. The breakfast staff allowed me to get some food early. Very pleasant experience overall. The only negative is that the TV's in the fitness center were not working, but that was a minor inconvenience.

    5
    « Great Stay for the Eclipse »

    I have to say that the service received at this hotel was second to none. We had arranged a trip for the eclipse 9 months in advance, but when we arrived we found there was no reservation which was made via booking.com and had not been registered on best westerns system. The lady at the desk, I think her name was Jennifer, did everything she could to accommodate us even though the hotel was full for the first night. I would like to praise her fantastic manner and service in particular, but everyone we dealt with were also very pleasant and helpful. The facilities in the hotel were good as were the rooms. Well done best western and Jennifer. (Great breakfast as well)

    3
    « Maintenance Needed »

    The room was spacious and clean, beds were comfortable. Several issues with maintenance: 1. Bathroom Exhaust fan not working, 2. TV, Microwave, and coffee maker inoperative possible electrical problem with outlet. 3.Toilet seat loose. Only stayed one night so do not know if the reported problems were addressed by the front desk.

    5
    « As good as it gets almost like home »

    Great staff great place to stay.Manger David Elijah and Jennifer at front desk were super.They checked on us daily. Great breakfast and when they found out we were checking out at 4:00 A.M. they had fruit and snacks in getaway bags for us.5nights stay was SUPER

    4
    « Nice surprise in KC/Lees Summit area »

    This is a great Best Western.....clean and well kept from the parking lot all the way up to the guest rooms. Very friendly staff that is attentive to your needs. Rooms are well appointed with all the nice touches you expect. Will stay here again when I'm back in KC.

    5
    « Wonderful for rest and relaxation »

    This is our 4th long-term stay at this hotel. We appreciate their good service, wonderful breakfast, pool, great bed linens and towels We slept extremely well for 14 consecutive nights. Will not hesitate to stay again when visitin relatives and enjoying the area.

    5
    « Always My First Choice! »

    I cannot see how can beat the value that Best Western Plus provides. From the high speed internet to the hot breakfast you always feel right at home during your stay. I have stayed at a large number of hotels and this is in my opinion the best value.

  • 3
    « Could be a very nice place with small improvements »

    We liked the location and look of this hotel. Our main complaint was that we paid for a sitting room knowing we were going to be in the room a big part of one day and wanted TV without sitting on bed. The remote for the TV in sitting area didn't work and the situation wasn't resolved while we were there. Bath room is very small. There was a 'swooshing' sound the entire time, that we think might have been coming from the refrigerator. Housekeeping didn't make bed, only changed out towels. Other than that, the room was comfy and location was great for attending Kauffman Stadium.

    5
    « Very Pleasant »

    Manager and staff were very pleasant & helpful! Manager cleaned and visited (even remembering why we were visiting the area) with the guest at breakfast. Hotel in all areas was clean and attractive. We felt safe at all times during our stay, even coming into the hotel about 11pm.

    4
    « Very nice but strong musty smell from air conditioner »

    Very nice, clean hotel. Staff very friendly and knowledgeable. Only 2 things negative to say. There was a strong musty smell coming from the air conditioner and there was no decaf coffee to be had, not in the room or the front desk. I travel a lot for work and this is the first hotel ever not to have decaf to relax at night...

    5
    « Comfy Beds »

    Room was very clean and large enough to be comfortable for a family. Beds and pillows were super comfy. Plenty of fluffy towels. Cold fridge with ample storage for our needs. TV had lots of channels available. The extra sink outside the bathroom was handy in the morning. Everything in the room seemed to be updated.

    5
    « Great place to stay »

    We moved to Florida 26 years ago from this area and still return to visit family and friends several times a year. We have stayed several places on our many trips to this area and find Best Western Plus in Lee's Summit to be the place we like the most! It is extremely convenient to get around all areas of Kansas City. It has a great restaurant right next door! We would recommend it for any occasion!

    3
    « Over priced for hotel »

    The hotel should be nicer than it is for the price and the BW Plus label. The decor is modern and rooms have been updated but the work was done badly and obviously no one made the contractor fix their errors. Cleaning in our room was not done well and there were dust and finger prints on many surfaces and above the beds. There was old tooth paste on some of the less obvious places in the bathroom. Generally the hotel is ok but it suffers from care and attention from the staff. Front entry was not swept either and while thats not a big deal it has more significance when the room isn't well cleaned either. The room itself smelled of old cigarettes covered up by fragrance.

    2
    « Very disappointed »

    Very disappointing stay! We stayed for 6 days and 5 nights (as part of a group). During this stay, our room was cleaned by housekeeping only ONE time, despite numerous requests to the front desk. Housekeeping would arrive too early, usually while we were still asleep. However, most days we were gone from the hotel by 10:00am, only to return in the evening to a still uncleaned room. We had to ask for towels, wash cloths, and toilet paper from the front desk each night. Manager was not available to discuss this at time of check out.

    5
    « Amazing customer service »

    They were very accommodating to our requests to have rooms close together. Very helpful with our reservation changes. They were very friendly and helpful with any questions we had about the area. Great sleeping, quiet.

    3
    « Will not stay again »

    A hotel room has to be clean every day of my stay. Housekeeping did a horrible job. I had to make a trip to front desk every day of my stay to get toilet paper and towels. I had to buy lysol to sanitize the restroom. Hair all over the floor. I can't believe how do the housekeeping ladies still have a job at this hotel.

    4
    « Family »

    Overall service was good, Although the electricity went out and was out all night until 7 am the next morning, the staff was nice. I only thought that we would have received some type of refund with lights being out all night which means no air, no tv, no nothing but stay in your room in the dark. We used out flashlights on our cell phones to move about the room.

  • 3
    « Disappointed in the Plus title »

    Not a Plus hotel. Normally a Plus hotel is a nicer Best Western hotel. Did not fit the bill. Manager needs someone to assign somebody to clean up during breakfast. One young worker stood up to the challenge on our last day.

    2
    « This hotel is NOT a Plus hotel »

    I was so disappointed in this hotel. From the water all over the lobby floor when I walked in to the robot attendant at the desk. No one was refreshing the breakfast and it was not what I expect with Best Western Plus - not even Best Western. Noisy from the hall -kids running around until about midnight. Will not stay here again unless everything else is full.

    4
    « Nice Property - Nice Staff »

    Jennifer was at the desk when I checked in. She remembered making my reservation and got us into a room quickly. She loved up my dog when I brought him in and told me about the park behind the hotel for walking him. Rosalie (?) checked us out the next morning, and even though it was obvious that it was a hectic morning (there was at least one sports team on property), she was as courteous as if I'd been the only person in the lobby. Large park area behind the hotel for dog walking. Belongs to the church next door, but they don't seem to mind as long as owners clean up. Hotel in a quiet area off the interstate, but easy to get to. Restaurant next door somewhat pricey American cuisine, but portions were very large. Parking lot well lit in front, but not as well in back. Didn't find the doggie bag station, but brought my own. Property renovated in the last year, so everything pretty new. Room was satisfactory, and it probably would have been a quiet evening except for the aforementioned sports teams in the halls and public areas. Breakfast was pretty standard for BW properties, but ample enough. Would stay here again.

    4
    « Nice Place »

    This is an 'out of the way' right off I-70, hotel with a very nice restaurant just the parking lot away. Although our room was clean, I'm not sure the bathroom got the special attention that was needed. Shower curtain seemed a bit iffy and there was hair in the tub. Other than that, it was a good stay. There is also a walking path in back that was quite lovely. Lots of flowers, well kept...beautiful!

    4
    « Pleasant Stopover in Updated setting »

    Lovely, attentive staff and comfy, updated room made this a pleasant stopover on a long road trip. We all noticed the pleasant smell, more like the absence of usual musty motel odors, and the updated decor (grays and darks). Pool looked nice and everyone found something to eat at breakfast. Upgraded hair dryer and Keurig coffee maker. As noted in other reviews, room is a little small but fine for us. Convenient location. Could have been a little cleaner... hair in the shower, shower curtain with hole, and beetles, but we suspect this is unusual based on other reviews. Not the quietest... noise thru door from hallway. Would stay again tho.

    5
    « Top Notch »

    Couldn't have asked for better for the price we paid. The staff was very pleasant and helpful. The rooms were updated and extremely comfortable. Breakfast have us some really good options as well. Will definitely stay again.

    2
    « Poor check in and check out »

    Was asked to sign check in form without rate/tax information. After multiple unsuccessful attempts to print, I hand wrote rate and tax info. On check out, clerk said that they do not provide a receipt even though they swiped my credit card because I had booked through third party (Expedia). After insisting and point out that this has never occurred with either Expedia or BW bookings before, she indignantly said she would try to print a bill. It did print just fine. I found the check in and check out shady and suspicious.

    4
    « Great inexpensive option in Lees Summit »

    This hotel is very well located in between independence and Lee's Summit. It has a great restaurant very close called the Summit Grill. It is very close to a powerful church Glory Bible Fellowship International Church. Great breakfast perfect rooms and there are several whirlpool suites.

    2
    « Not the best place for the money »

    Hallways and elevators were dirty The breakfast food lacked quality and imagination. Donuts,apples, bananas,sugar yogurt,waffels,eggs and greasy beacon. Coffee was poor at best.We would not recommend this hotel for value for your money.

    4
    « Nice Motel »

    This motel had everything we have come to expect from a Best Western. It was clean, had courteous staff and was well cared for. They had a restaurant nearby that had great food and was also a very good establishment. Overall we had a pleasant experience.

  • 5
    « I love Best Western Plus Hotels »

    Always a very respectful and courteous staff going out of their way to assist in any way possible. I always look to book my travel with Best Western Plus hotels. Tremendous service and care at a very reasonable and fair price.

    4
    « A Nice Surprise. »

    We went to our niece's graduation and at the last minute decided to spend the night and go back the following day to our home 3 hours away. We happened to get a drink at the very nice restaurant in front of the Hotel. The waitress was very helpful and got the number for the Hotel when we decided that would be our plan. Went to front desk after calling to check on availability. Every worker at the front desk was super pleasant and efficient. Our room was a 1st floor suite which was very nice. It was clean, comfortable, and perfect. The exercise room two doors down was nice as well. Great breakfast and positive experience.

    4
    « Very Nice Stay!!! »

    Our family traveled for a graduation ceremony in Kansas City. We were able to book rooms close together and also at the same time. Rooms were clean, breakfast was great, staff were all wonderful. Will definitely stay again.

    5
    « Nice comfortable, clean & friendly »

    Nice, comfortable, clean & friendly hotel! Would highly recommend. Reasonably priced. Great location and highway access. Staff was great and helpful. The manager, Dave was very helpful and made sure all customers were satisfied with their breakfast.

    4
    « Lees Summit Best Western »

    Clean hotel, friendly staff, Clean pool area. Excellent restaurant next to the hotel. Easy access to the highway. Hotel area is very peaceful Nice walking trail behind hotel Independence Shopping Center is not a far drive away.

    4
    « Good stay »

    Clean room, courteous staff, good breakfast. Easy access to freeway. Restaurant next to property. Shopping nearby by freeway. Dounuts available in lobby all day along with coffee and tea choices Would stay again

    5
    « Best rest »

    This hotel is new and a great clean place, needed a place close to an event that I was attending and this filled the bill. Staff was great, definitely will stay here again. Every thing was nice and clean well maintained.

    5
    « Great Experience »

    I found this hotel to be very clean, the staff is friendly, and the rooms are very nice. I really liked having two big LED TV's too with a ton of channels. The complimentary hot breakfast was a nice surprise.

    5
    « Excellent Hotel Quality & Value »

    This is one of the top Best Westerns in the country. Excellent room, food, location, staff. I will definitely stay here whenever I am in the area. The rooms are clean and spacious, the beds super comfortable, the hot breakfast is excellent and it's a great spot to hold a business meeting. The Summit Grill right next door is a really good restaurant and bar. This is a real gem if you need a good place to stay for a super value in the area.

    5
    « Uncommonly friendly staff. »

    I was most impressed with the staff at this hotel. The owners were out at breakfast making sure guests were happy - and they were actually tending to tables. But everyone at the front desk was very friendly and even housekeepers with whom I came in contact in the hallways were the same.

  • 5
    « Outstanding place to stay »

    My stay at this hotel was as good as any I have experienced anywhere. The staff was friendly and responsive to your needs. This is the first time I have encountered the direct involvement of ownership to guaranteeing that your stay was enjoyable and your needs were met. Everyone from staff to management to ownership was dedicated to making your stay relaxing and enjoyable.

    3
    « Ok but wouldn't stay again »

    The hotel was not bad overall but it felt kind of dirty especially the shower area. The tub had a black ring and the shower curtain had black stains on it. When I informed the front desk the girl didn't seem to think it was a big deal. The breakfast was not bad, it is a full breakfast. I did ask another guest about the cleanliness of his room and he said it was good so maybe I got the bad room of the hotel but it definitely left a sour taste in my mouth and made me want to find lodging elsewhere for my yearly trip to the area.

    5
    « Nice Stay »

    This hotel was in a nice location, right off the highway with a nice restaurant next door. The front lobby is very nice. They offered complimentary ice water and pastries. We didn't try the pastries, but they looked good. The front desk help was very nice and assisted us in getting our room earlier than the check-in time. I think the room had been remodeled. It looked like a jr suite, even though we didn't book one. It had a nice new loveseat and 2 large flat screen TV's. It actually smelled good too. I don't know if they use aromatherapy or what, but it was a very pleasant smell, not overpowering. The only downside I could see was the bathroom was a bit small. It could only handle one person, but that wasn't a big issue for us. Be careful getting in and out of the tub. I think they use a water softener system which may have caused the tub to be a bit slippery. Other than that, it was a great experience. The breakfast buffet was also very good. Lots of items to choose from. I recommend this place if you are staying in Lee's Summit.

    5
    « Great staff »

    Best, most courteous staff I have ever dealt with. I stayed for 30 nights and the 2 Daves and Rosie made sure that I had everything I needed everyday. I made them aware of a water pressure issue on a Friday afternoon and they paid a plumber to come in, after hours, to fix it. Even though I told them I could wait until Monday. I would definitely stay there again

    1
    « Dirty and Dingy »

    We booked 2 nights at the BW in March, based on previous TA reviews. If I could rate this property a zero I would. Upon arrival, we found the entry foyer to be dirty and the hotel lobby very dark, sparse and dingy. Waited quite a while to check in as there was only one desk clerk. When we finally got checked in and went to our room, we discovered the elevator and hallway carpet to be dirty. Although the hotel has been rehabbed (so they say; were told it was previously a Quality Inn), the lighting is very dim and the hallways unappealing. Our room was dirty - black dirt (not just dust) on the wall heater; likewise on the backsplash around the sink in the tiny bathroom. Lampshades were askew; low wattage bulbs in the lamps. We checked the sheets on the bed as our comfort level wasn't high that they were clean. There weren't any bed bugs but the sheets were wrinkly and looked like they'd been slept in many times. We called the desk and asked the manager to come to our room. He agreed to let us check out with no charge. As we left the lobby, the desk clerk made the comment that they still have problems with housekeeping. We were happy we could get a room at the Lee's Summit Hampton Inn which is an amazing property and well worth the difference in price. We'll always stay there!

    5
    « Great bed's! »

    Check in was easy and room had very comfortable beds. A great night's sleep! Clean and updated decor. Kids loved the pool! I was hoping for a hot tub to relax in but they only have thre pool. Slept through the free breakfast but needed the rest!

    5
    « Great Hotel and Wonderful Staff »

    The Staff was awesome, they actually care witch is very rare to find. I would definitely recommend this hotel to anyone. I came down for a business trip and the front desk made it extremely easy for my wife and I to check in early. With that kind gesture I was able to have my business meeting over with the same day I arrived. Now that's what I call efficient. Thank you to the Staff a very helpful group. I would recommend this hotel above others.

    5
    « Top Notch »

    I have had a great experience every time I stay here. Staff is very friendly and attractive and the rooms are clean. Breakfast is strong to quite strong. The pool is great for kids and redesign is great.

    5
    « Well Renovated Hotel with Friendly Staff »

    This hotel has been recently refurbished to an excellent standard. Rooms are comfortable and are a good size. Staff are helpful, friendly, and available. Mackenzie was a particular highlight. I would certainly recommend and will stay again when visiting Kansas City.

    5
    « Wonderful Experience »

    I had several issues that happen during my stay. The staff at this location is absolutely amazing. Much love and respect to Operations Manager Rosalie Golden for being responsive, apologetic and gracious!

  • 5
    « Very nice, clean hotel - wonderful staff! »

    We had a wonderful stay while visiting family over the Thanksgiving holiday. Staff was extremely attentive and friendly - check in was efficient and quick and our rooms were clean upon arrival. Highly recommend this hotel for your stay in Lee's Summit!

    3
    « Decent Hotel »

    This hotel was decent, not bad. It was a good value for what we paid. I had check-in issues and there were some issues with the TV's and one of the clean towels was dirty. Other than that, it was nice.

    5
    « Home away from home »

    Our daughter plays comp softball...we prefer this hotel because it's always clean and the staff is wonderful and accommodating...some of them even know us as soon as we walk in...we stay at least sex to seven weekends per spring/summer season.

    3
    « Nice. But... »

    Staff was very accommodating and friendly. Although housekeeping obviously took a crap in the bathroom prior to our arrival. Pool was closed for cleaning for 2 full days. With three kids this made for a unpleasant experience. Laundry facilities were out of order also.

    3
    « Helpful desk staff »

    Stayed here for business at a nearby hospital. We had items shipped ahead of time to the hotel that were needed for the conference. The hotel stuffed the items both before our arrival and then afterwards while awaiting shipping. They were very accomadating. Many families at the hotel. The location was quiet, the hotel was somewhat dated and carpet/ furnishings could use a refresh. Otherwise, a pleasant enough stay for the minimal time that we spent in the hotel.

    1
    « Worst hotel stay ever!!!! »

    We planned a family vacation for the kids and I have never been treated so bad. The manager/owner had a very nasty attitude they would not let us sit in the dining area to have lunch even though when we checked in there was ppl eating there. I stubbed my toe on the floor in our room that was uneven the front desk lady was passed out in the corner it was just a mess that hotel was not the best by far they need to finish renovations before renting out rooms. There breakfast was horrible I just wouldn't recommend this hotel to anyone!!!!! They charged us for a extra night even though we checked out that Saturday I will be filing another complaint against them for that as well.

    2
    « Cancellation Policy?? »

    I've traveled and stayed at this hotel a number of times for business and was quite satisfied with my visits. However, on the one occasion when my travel plans changed, and even though my reservation was cancelled 24 hours before my scheduled time, I was still charged for the room. My corporate travel department has been trying to get in contact with the hotel manager now for 3 days and has been advised that the manager isn't there very often. And also doesn't return calls. I'll most likely not be staying at this hotel again as they don't seem to respond to problems very efficiently.

 

Getting to the hotel ...

All directions
·From: The Airport. Take I-29 South to I-70 E to I-470 W. Exit 14 to Lakewood Boulevard. Make a left off of the exit. Go to Lakewood Way. The Best Western Plus® Lee's Summit Hotel & Suites is about . 75 miles down on the left. ·From: Downtown Kansas City. Take I-435 S To I-470 E. Take Exit 14 Lakewood Boulevard. Make a right off of the exit and then make a right on Lakewood Way. The Best Western Plus® Lee's Summit Hotel & Suites is about . 75 miles down on the left.