Best Western Hotel Yellowstone Crossing,  Laurel

4.0/5  - based on 384 guest reviews.
205 SE 4th Street, 59044-3309, Laurel, United States - See map
+1 406 628 6888 +1 406 628 6888

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 385 traveler reviews
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Yellowstone National Park is something everyone should see at least once in a lifetime, and our Laurel hotel is the perfect place to stay while discovering the beauty of this region. Our Yellowstone area hotel features a 24-hour pool and hot tub, plenty of truck parking and a friendly staff. Our complimentary full breakfast is hearty, delicious and the perfect start to your day. Indulge in biscuits and gravy, French toast, fruit, muffins and bagels. Chilled juices and 100% Arabica coffee complete the most important meal of the day. Depend on our Laurel, Montana hotel to be your home away from home as you discover the beauty of the Park. Bear Tooth Pass near Red Lodge is just minutes away, and there is an incredible golf course and sporting events at the nearby sports complex. From rodeos to concerts, there is plenty to do beyond Yellowstone, too. This Billings area hotel is close to Montana's largest Fourth of July display. A great choice for a holiday weekend or to simply get away from it all, our Laurel hotel has it all. Located on the crossing road heading towards Yellowstone National Park, location and comfort are important to a great vacation. We also regularly welcome business travelers to our Laurel hotel. Employees of CHS Refinery, BNSF® Railway & Montana Rail Link, cattlemen groups and rodeo workers count on us to provide a hospitable and comfortable stay. Rooms are spacious, clean, quiet and well-appointed. Our friendly staff members are happy to provide recommendations on diners, shopping and outdoor recreation. There is something for everyone near our Billings area hotel. From outdoor enthusiasts to rodeo regulars, we understand that location is key. That is why our Laurel hotel was designed with easy access to top attractions in mind. Book your next stay at Best Western Yellowstone Crossing for a relaxing vacation!

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Room 1

Guest reviews


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based on 385 guest reviews
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Excellent
 
187
Verygood
 
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44
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17
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14
Business Business 54
Couples Couples 106
Family Family 155
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Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Yellowstone Crossing,Laurel
  • 5
    « Nice hotel. »

    Nice hotel for the price. About an hour or so to Yellowstone entrance, but it's a lovely drive. Staff is friendly and helpful. Hot tub was closed for repairs when we were there, that was a disappointment. Nice continental breakfast. Lots of casinos in the area.

    1
    « Check your reservation! »

    Call ahead to make sure you have rooms that you reserved! Made reservations for 2 rooms, they only had one and was booked, magically found us a king room (3 people) but it happened to come with a sleeping gentleman! Magically found another king room but rollaway was far from comfortable!

    4
    « Great Value »

    We were greeted by friendly staff. The room was nice and the bed was comfortable. The a/c was loud unless we had it on high. Breakfast was ok, I've had better breakfasts at Best Western hotels before. Will stay here again if I need to be in Laurel.

    5
    « Great place to rest »

    Enjoyed our second stay at Laurel. So nice to be able to walk for a bite to eat and the staff and motel are very friendly. Loved the fresh popcorn and the beautiful container of strawberry lemonade. Very welcoming after a long day on the road.

    1
    « Cancel reservations and still charged »

    The hotel canceled our reservation we had booked a month in advance. They then charged us $1100. After that was finally resolved, they then charged us $117 for a no show when two separate employees told us we did not have a reservation. After 3 days of talking with employees and best western customer care, they refunded our money but no real apology or any type of compensation. This is not how to run a business. We travel for work 6 to 8 months out of the year and will never attempt to stay at another best western.

    5
    « Newly Renovated Property- Best Amenities in Billings Area »

    The Best Western Yellowstone Crossing is a newly renovated property perfectly located in Laurel, Montana. It has just had a full remodel of the rooms and public areas. I stayed at the hotel before and WOW the hotel is completely redone and modern; I love it!!! Breakfast goes above and beyond what normal BW provide. The service staff is amazing. The rooms were clean, the front desk is professional, and the General Manager Annette Reiter goes above and beyond and treated all of the guests as family at her house for a family reunion. The overall experience is one that cannot be beat in Billings or at the dumpy other hotel in Laurel.

    3
    « Met my expectations »

    There's no a whole lot of choice in Laurel. Some remodeling was in progress and that always makes things look bad. The staff was professional and friendly. I'd stay there again as I like the Best Western chain and there aren't many other options.

    5
    « Satisfied »

    We've stayed here several times before and will stay here again. Very comfortable,clean with a good breakfast nice choices. Swimming pool is open late for kids and grown ups too. Has eating places with in walking distance if needed.

    5
    « Great Name Brnad stay in Laurel »

    I am not native to Montana, however it seems to be that many things are more of the mom-and-pop variety and not so much on the name brand variety. This is a name-brand hotel that was super clean, nice and affordable. Right off the high way and staff that was willing to do whatever needed to ensure a pleasant and enjoyable stay. I would not hesitate to stay here again if my travels took me this way.

    4
    « Good Stay »

    A good option just off the interstate in Laurel.....fast food within waking distance...the price was right, the room was clean, the pool and hot tub were great, and the morning breakfast was above average.....would highly recommend.

  • 5
    « Outstanding »

    Customer service was awesome, breakfast was amazing and the cleanliness and service of rooms was phenomenal! I would highly recommend this property that is traveling in the area. It was an great experience!

    4
    « good place to stay »

    Nice bed, good breakfast (just make sure you find out from the front desk what time it is served), in room thermostat, roomy suite! Would definitely stay again if in the area! My only complaint is that the sofa and chair were stained and very uncomfortable for lounging!

    1
    « Do not stay here »

    If you have a choice to stay anywhere else, do it. The problems here started with a very unprofessional call to make the reservations. I booked 2 rooms. One a pet friendly room. It took almost an hour for the person to book it with multiple times being put on hold. When I asked for the reservations to be emailed to me like every hotel does it caused a problem. They finally just emailed the reservation numbers to me. I called several times leading up to our stay to make sure they knew we had 2 rooms reserved. A pet friendly and a king room. When we arrived they gave us a double queen and knew nothing about a pet room. After we got the pet room figured out we went upstairs and found out we had the double queen room. When we tried to change the room they said it was all they had available. When we went back upstairs my wife checked the beds. Both had body and head hair in the sheets. We were a little grossed out. When we again asked for a new room or to get it cleaned they said there was no rooms and no housekeeping. I finally was given a new sets of sheets my sick wife had to put on the bed. This hotel is old, dirty, and the staff does not care. I cancelled our reservation for the way home. I would not stay here again it was the worst hotel experience I have ever had. I probably will not stay at a best western again due to this hotel.

    2
    « Needs refurnish »

    Overall room was clean except for stains on the furniture and carpet. Bed was clean and comfortable. Breakfast was lacking of quality . Biscuits were hard and dried out. Hotel staff very courteous and friendly. Best part of my stay.

    1
    « Don't stay here, save your time and money »

    I booked my room online through Best Western and gave my credit card information to make sure I was getting what I booked a little over two weeks in advanced. I reserved a King suite that had a separate room for the bed and I was traveling with siblings, privacy was important. The only room left was on the pet floor which smells and is very dirty, I did not have a pet. My room did not have a separate bedroom and was all open. When I approached the front desk they did not seem to care even though I told them the ONLY reason I booked in Laurel instead of billings for for the suite that had privacy. They said all the other ones with the room were taken. While there I noticed a bunch of gentlemen working to improve the hotel, I'm sure the rooms were given to them and paying customers were just tossed to the side. One of the girls offered me a discount on my room which I accepted. The next day I put my do not disturb sign up so that my 10 month old could sleep in after a 14 hour drive. Housekeeping came and knocked on my door around 10 and I had to tell them no and again about two hours later all while my do not disturb sign was posted on the door. Both times she woke up the baby from his nap. My husband tried to renegotiate the rate of the room and the girl at the desk was rude and declined. The next day I went to play in the indoor pool with my husband and son. The pool is very dirty and FREEZING! The hot tub had stuff floating in it. When I asked the older lady at the front desk she said she didn't know if it was heated and had never even been in the pool room. I checked out the next morning 4 nights early. I was not asked how I was, how my stay was or anything. I was handed a receipt and that was it. Why on earth would I pay more for a dirty room that was not what I booked. Like I said, the ONLY reason why I booked here was for the privacy. I went into billings, found a much cleaner, nicer room for even cheaper at a higher rated hotel than the discounted price Best Western gave me, I wish I would have never even wasted my time thinking this would be a good stay. I will never stay at a Best Western again, I'd rather sleep in my car.

    2
    « Just so so »

    We wanted to use our points but the Best Western we usually stay at doesn't accept points so we were advised stay at the one in Laurel. Even staying at this lower end BW we had to buy points. Very disappointing. Our original room did not have heat so had to change rooms. Wanted to order a delivered pizza but there was no phone book for Laurel only Billings. The desk clerk, Cassandra, was nice enough to order the pizza for us. Breakfast was good. They had chocolate batter for waffles. That's a first along with fun toppings for the waffles.

    1
    « Don't stay here! »

    The same garbage was on the hallway floor our whole stay. Comforters were ripped. Older lady at desk was very crabby! She told us the hotel was not a free for all and said kids were running the hallways. I don't have any kids!!Not impressed!

    4
    « Nice place to stay »

    Overall nice place to stay. I like that the pool is open 24 hours!! The beds were nice, I had a good sleep. The only issues were the sound of the train in the middle of the night, and the refinery that is near the hotel.

    5
    « Bday party/overnite party »

    We rented the banquet room for a reasonable price and amount of time. It was perfect to hold 14, 5th graders! Afterwards we rented a hotel room for the rest of the night where there was plenty of room for the 6 kids that stayed over..plus a 24hr pool, who can have a complaint about that with kids!! Staff went above and beyond for not only me but for all the kiddlets I also had with me!

    5
    « great place »

    I have stayed here before and had a good experience. Another great stay. Helpful friendly staff. I will stay here again. Staff member at check-in was excellent. Very helpful and nice. The room was clean.

  • 5
    « Great place to stay »

    We enjoyed our stay here. It was nice and quiet. The beds were comfy as well. We also enjoyed our breakfast. There is a train that goes through, but it didn't really bother us. I would recommend this place for the price and what you get.

    4
    « Stay in Laurel, Montana »

    We stayed one night in Laurel, Montana, on our way to Idaho. We were given an amazing price on a king bed w/jetted tub. My husband was having hip problems so this was great for him. The room was large and clean. I think the décor was slightly older but still nice. This Best Western hotel does allow dogs so if you don't want to sleep in one of those rooms make sure you request a pet free room. This particular hotel only used the 4th floor for animals. When we arrived we heard a lot of trains going through town and thought it might be a problem for sleeping but it didn't bother us at all. Breakfast was mostly carbohydrate based and we prefer more proteins and fresh fruit but it was still okay and the worker in the breakfast area was very helpful.

    4
    « Almost home »

    Great place to stay. I will make this my home base when I am in Billings. The staff is professional grade. It was a delight staying at this location. I also stayed at Clock Tower on this trip. I preferred this location to Clock Tower.

    4
    « Good hotel with competent friendly staff »

    Definitely recommend this hotel. Conveniently located for travel and local restaurants. Good breakfast, nice rooms which are very well appointed. The local trains are a little irritating with their "droaning" at night but that is the only complaint.

    5
    « Excellent »

    We stayed here one night on our cross country trip. The hotel was clean, the room was spacious and the beds were very comfortable. The breakfast was very yummy. We will be staying here again on our way back.

    1
    « Unbelievable at a Best Western. »

    The room given to me smelled of urine and stale cigarette smoke. Nauseating. The hallway smelled of stale cigarette smoke. The lobby was no better. The breakfast area had the same odor. The carpet in my room should have been removed and replaced. Stained badly in many areas. Dirt in all the corners. Damp in spots. And the smell! Desk clerk was indifferent and impersonal. Would make no eye contact. Never thanked me or offered any information. Seemed annoyed when I asked for directions to my room. I could go on, but I'll say simply that I will never make the mistake again of assuming that because the sign says Best Western, the hotel will be clean and comfortable. This is obviously a management problem, and no competent manager would allow this hotel to welcome guests until the issues are resolved.

    3
    « Disappointing. I expected more from Best Western. »

    Problems with check-in. I'd asked for a ground floor room due to a recent back injury. I was given a room on the second floor which was inconvenient. BW beds are usually excellent - this one was too soft which didn't help my back. Micro & fridge in room was nice to store snacks, drinks, and munchies. Very limited breakfast selection. The biscuits & gravy were fresh and tasty. But no eggs, ham, bacon, sausage, English muffins, etc. Overall the room was ok but I think it's a bit overpriced for the value.

    3
    « Quick stop on our way hunting »

    That was comfortable pillows were nice price was very affordable staff was friendly breakfast was not the best usually cheaper breakfast have cream cheese for the bagels and more choices for a basic continental breakfast coffee was weak waffles the usual toppings were stale one strawberries not very desirable however for the price and the comfort of the room I would stay here only other complaint to 65 is I look forward to a nice Jacuzzi after driving and the jets in there Jacuzzi tub we're basically nonexistent

    5
    « BW Yellowstone Crossing is Excellent »

    As the manager, Annette did a great job fulfilling customer's needs, even though it was still far away from the date of arrival. The check-in process was really quick as they prepared all paperwork for you before you were there if you had already prepaid your room. I had a 2-room reservation, both of those king beds, the hotel staff upgraded one of those to a king suite for no extra charge. Both of our rooms are spacious, quiet and clean, and they really are worth the price I paid for. I would definitely recommend this BW Yellowstone Crossing to others if they plan to drive the Beartooth or go to any other nearby scenic view.

    5
    « Excellent »

    A great place to stay. Very reasonable rates. Very clean and well appointed room, quiet and spacious. Pleasant and very helpful reception. Certainly one of the best breakfasts we have had outside the top hotels - great range in a spotless dining area. The young man in charge of the breakfast did a wonderful job. Very convenient location. Highly recommended.

  • 4
    « Good value »

    Overall this is a great choice when traveling to the Billings area for work, most Billings hotels do not offer state rate. The coffee is not that great at the breakfast but the rooms are always very clean and the rest of the breakfast menu is always good.

    5
    « nice place »

    stayed here on way home from yellowstone. nice updated rooms. nice pool and hot tub. friendly staff . breakfast nice variety. has elevator to reach second floor. third floor allows pets. close to gas stations and fast food. but if you like a salad bar with homemade soup go the yogurt store in town.

    3
    « Best Western in Laurel, MT »

    Convenient for Interstate, average hotel, close to restaurants and services for freeway. Nothing special about location and surroundings but surprisingly quiet and clean. Complimentary breakfast with average selection

    4
    « Nice stay »

    Room was clean. No microwave or fridge. Would have been nice to have this. Thought it was kind of standard in hotels? Breakfast was ok. Small, but good. Front desk lady was very nice. Will be back again.

    5
    « satisfaction »

    such a nice place to stay. beautiful hotel . everyone is very nice and helpful, loved the beautiful pool which was recently redone. the layout of the hotel was very nice. If we are in the area again we will stay the there. it's a great place to get out and stroll around the beautiful area

    1
    « Noisy, dirty, outdated »

    Have stayed here many years in a row, but will look elsewhere from now on. We travel with a pet, so are always on the 3rd floor. Rooms are dated, carpets are filthy with weird bumps underneath, and beds/bedding are old with frames that stick out the sides to murder your ankles as you walk by. To top it all off, there is now a lumber mill that runs 24/7 out back so you cannot leave a window open at night - this is new and the deal breaker.

    5
    « Stay at Best Western Laurer Montana »

    Greeted by very friendly staff. High marks here. Room was clean and very nice. I would stay there again. They have re-branded the signs and logos so do not look for old branding you might be use to. I like the new branding. Bottom line all good!

    3
    « O.K. stopover on way to Yellowstone »

    Yellowstone Crossing gives the impression this hotel is in an attractive area. In fact Laurel is industrial. On one side of the hotel is a saw mill and there is a large industrial complex across the road. On the plus side, the staff were all very friendly and helpful. Our room was O.K and was reasonably quiet even though the hotel is close to major roads. Breakfast was reasonably good. Fresh cooked waffles, good orange juice and good coffee. It was expensive for what it was but anywhere near Yellowstone in peak summer is pricey!

    1
    « Montana needs Help »

    I guess this hotel is basically following suit with all other service providers in the state of Montana. I stayed in three hotels in Montana the past week and all were terrible. All were Best Westerns, this one was the worst. Blood on the wall, sheets not change out and a smear of feces also on the wall.

    5
    « Unexpected pleasure »

    We really enjoyed our two night stay in this hotel. It was close to the interstate, but was quite. It was very attractive and well kept. I would highly recommend stay here. The only down side to this hotel was a limited restaurant selection in the immediate area. However it is only about 20 min from Billings.

  • 4
    « Travel to Yellowstone NP-First Stop Laurel, MT »

    This BW was in a great location in Laurel, MT. Close to restaurants and gas stations. Appeared to be newly refurbished. Nice lodge look in general. Lemonade w/strawberries and fresh popcorn were provided for guests. Nice sitting area in the lobby. Front desk staff recommended a wonderful restaurant within walking distance of the hotel. Breakfast was really good and had two waffle options-regular and BLUEBERRY...they were really good.

    4
    « BW Yellowstone Crossing, Laurel, MT. »

    Very helpful; personnel. breakfast had a good variety and ample supply of cereal, meat, hot cakes, fruit, etc, etc. The room with a king bed had plenty of room. Air conditioner worked well, which was a relief since it was so hot on this trip.

    3
    « Worth the price in the Billings area »

    Stayed here because the price was 30% less than staying in Billings which we were visiting (Rocky Mountain College). Worth the 15 minute drive into Billings for sure. Room as clean...would stay here again.

    3
    « Very Disappointing »

    We stayed here for the last night of our USA/Canada holiday. We chose the hotel due to the favourable reviews we had read, but quite honestly, it felt like a different hotel to the one we had read about. The receptionist at check in was very good, friendly and efficient. However, the whole feel of the hotel was not to our liking. The corridors were dark with a carpet that needed its edges cleaned and totally relaid as it was crumpled all the way along. The linens and towels in our room were clean and fresh, but the edges of the carpet in the room and also behind the furniture had clearly not been cleaned for a long time. Our room also felt a bit cluttered with furniture. The breakfast area was dark and dingy, with no natural light whatsoever. Breakfast items were not replenished quickly enough even tho it was not overly busy. This is a pet friendly hotel but we found it unacceptable that a couple had their dog eating out of a dog bowl at one of the dining tables. There was a sign saying no pets allowed at the breakfast bar.... So why was this allowed??? The indoor pool was very nice and refreshing, but the bubbles in the hot tub unfortunately did not work. As another review has stated, there were many parts of this hotel which really need totally modernised and updated. All in all, we did not enjoy our stay here. Laurel itself is not one of the nicest locations either. Next time, we will pay more and stay in Billings.

    5
    « Nice stopover! »

    We were here for just one night on our way to Beartooth Highway and Yellowstone. We have no complaints. The room was clean, the bed was comfortable, and there was a hot shower in the morning. My husband and I were up early as we wanted to experience the Beartooth Hwy. in the a.m. and arrive in Yellowstone N.P. by noon. We thought the complimentary breakfast was excellent. We liked the fact that you had choices: you could have strawberry or plain waffles. Toppings included powdered sugar, strawberries, or chocolate chips if I remember correctly. Coffee creamer choices included caramel, hazelnut, French vanilla, and a DaVinci gourmet flavoring. Pastries were also included as well as hard-boiled eggs, yogurt, biscuits and gravy, and sausage. I think Yellowstone Crossing made the effort to present a welcoming breakfast and we appreciated it. We would stay here again!

    2
    « Last choice »

    The staff was okay; not super friendly. Both beds in our room were covered in human hair; one bed appeared that it had been slept in, as the sheet were wrinkly. I was offered another room, but we had already unloaded and it was 10 pm; I didn't feel like loading all my children up. Instead we waited for the lone night staff to get off of work so she could go to Housekeeping to get us clean sheets. The breakfast was good, but hard to get to because of it's location to the pool and elevator. You have to kind of crowd around tables and people to get to it. I would not stay here again if I had the choice of another hotel. We almost always stay at Holiday Inn. This was my first time staying in Best Western. It will likely be my last if I have a choice.

    3
    « Disappointing »

    This hotel is an odd mix of really charming decorating and things that could really used an update. I also think it could use a thorough cleaning! I can only judge the room in which we stayed, but the curtain had lots of little holes in it, the bathroom fan was filthy, the carpet had a bare spot, and the lamp shades had cob webs on the top of them. I think the cleaning staff cleans just what's on their list of things to do...but nobody ever does a deep clean of the premises. On the positive side, the furniture in the room was very nice, but while the chair and ottoman was quite comfortable, the upholstery should be cleaned! When we left, there were 2 gals at the front desk, and they were both very nice.

    5
    « Really Great »

    I found on the website that this motel has a military discount which includes retirees. We got a very comfortable room with a queen sized bed for $87. Everything was perfect! Breakfast was typical but plenty of everything. I loved that there were lots of easily accessible electrical outlets in room 117 as we always have lots of things to plug in. Also loved that the room was cooled down when we arrived. I overheard an older employee encouraging the younger man watching over the breakfast things and I appreciated seeing that. Made me feel good! Even though the location was close to I-90 it was perfectly quiet in our room. Really great stay. I wished we could have stayed longer but the road called our name and we had to leave.

    5
    « Enjoyable Experience! »

    Enjoyed our stay at the Best Western Yellowstone Crossing, Laurel, MT. The staff were friendly and helpful. The breakfast was hot and satisfactory. The room was comfortably cool and the shower hot! The amenities at the hotel met our needs.

    3
    « Hotel nice,but check in »

    Check in more than 1 hour late. There were no clean rooms at 3:00 PM. A front desk doing everything to solve problems. And the general manager acting as if everything were normal. Forget about request Diamond Member. Business center not working. Best Western just like the others. Everything worked in the room Good breakfast. The General Manager should be more concerned with his guests.

  • 4
    « Nice Modern Hotel »

    The hotel is nice, modern and clean. All kinds of restaurants around, but the hotel itself is quiet. There is an elevator and an inner pool. Good breakfast (including hot sausages but cold eggs). Not far from the hotel there is a large industrial zone, and a train, but none of this is really heard inside the hotel.

    4
    « Great Stay »

    We have stayed at this hotel several different times. We have enjoyed it each time. We really like that this hotel offers guest laundry and is in walking distance to various businesses. We will stay here again once we are in this area.

    5
    « The best customer service at this location »

    This location has an extremely accommodating staff and made our oldest Son's wedding a bit less stressful. The rooms are large and the beds very comfortable. The breakfast is very good, I just wish they offered hot eggs, not hard boiled. Overall, probably the best hotel experience we've had.

    4
    « Great- after checking in »

    First she tried to put us into a king room(3 people), then she gave us a room that she already gave out(a couple on the bed) embarasing to say the least. the it was fine. The breakfast was good, good checkout.

    5
    « Yellowstone »

    My friend and I were on a coast to to coast motorcycle ride when we spent the night at this facility. Upon arrival, hospitality was spewing out. The on duty clerk was very helpful right from the beginning. Tracy prepared a hot bucket of water to clean our windshields. It only got better from there.

    4
    « Laurel »

    This hotel is above average. Good staff. Good internet and breakfast. Convenient to Billings, MT. Value is OK. Stopper in sink didn't work correctly, but not bad enough to get maintenance to fix it. As with most hotel/motels the toilet paper is too thin. I don't get why they all do "cheap" on such an item. Noise in room is not quiet if kids are bunking in the adjoining room. Laundry worked well and was economical.

    5
    « Always excellent »

    everything about my room was exceptionally nice, with the exception of Laurel not being the nicest part of my beloved Montana trips! Wi-Fi was excellent, as were all other amenities/furnishings. The beds were super comfy. Room temperature controls allowed freedom of personal comfort, not being limited how warm or cool as many do. This is greatly appreciated by one whose home temps at night are a cool and comfy 55. Shower water pressure was great also, as well as instant hot water. The breakfast selection is far better than the average "continental" breakfast. The staff were exceptional, and I very highly recommend staying here if one needs to do business in Laurel or Billings.

    2
    « Would not stop again. »

    The spa notice clearly says "No Drinks" yet a guest was drinking from cans and clearly had too much, made our visit to the spa un-pleasant . . . plus the spa "bubbles" weren't working. We also smelt cigarette smoke in the room from the internal air-con system, we were also not convinced that we had been allocated a "pet free" room. The breakfast was the poorest in quality and service we have had in 8 BW stays in the USA. since mid-May

    5
    « Great place »

    Spent one night in this cute friendly hotel. Great value with friendly staff. Highly recommend. Definitely family and pet friendly. The pool and hot tub are nice after a long day of travel. The breakfast was good, normal hotel fare.

    4
    « Best Western Yellowstone Crossing - Laurel, MT »

    Fast, friendly, courteous service. Quick, easy check-in. Clean, well maintained facility and rooms. Comfortable beds. Great shower pressure and lots of hot water (3 stayed/showered in our room). Great breakfast. Quick check-out. Rooms are accessed from inside the lobby so you'll have to use a luggage cart if you have a lot of luggage.

  • 5
    « Great Breakfast »

    Great variety - biscuits, gravy, sausage, eggs (hardboiled) waffles. Great service by staff. Very busy, but still quiet. Convenient location. Being tourists, we missed the brochure rack in the front lobby area.

    3
    « Decent place to stay »

    We ended up here on the spur of the moment and the hotel staff was very accommodating in offering a room even though we had a dog along with us. The room was fairly Spartan but OK. The breakfast was OK but not one that I'll remember for a long time.

    4
    « Clean place, friendly staff »

    Enjoyed our overnite stay here, no complaints about room, staff or the average included breakfast. Went to a couple of nearby 'casinos' attached to business establishments...they're a hoot! Definitely NOT Vegas!

    3
    « Nothing to write home about »

    I have stayed at Best Westerns in multiple places and overall have been happy with this chain. Unfortunately this place was not the case. When we checked in they had "upgraded" us to queen suite. Well this meant instead of two queen beds which is what we requested, we got one queen bed and one queen sofa sleeper. We had a wet bar with fridge and microwave but we would have much rather had a real bed! They did not have any available rooms with two queens so we had to stay where we were or find another hotel. Also, the floor lamp did not work, the shampoo dispensers were empty, we did not have bedding for the pull out sofa and when the housekeepers came the first day they cleaned up and took the bath towels hanging up and did not replenish them. Lastly, the fan/air conditioning kicked on and off constantly with a loud, irritating noise each time. They could improve a few things at this hotel-getting the reservation correct would be my first suggestion. Checking to see if an "upgrade" would have worked for us would have been nice.

    1
    « Do NOT stay here »

    We arrived exhausted after a long flight to find garbage in our room: an orange, an empty gallon water jug, a used water bottle on the nightstand, and a half finished bottle of Coke. The desk manager came up to remove garbage after we called. There were hairs all over one of the fiitted sheets- they definitely were NOT changed, and a used soap at the sink. The floor had crumbs I could feel with my bare feet. Worst Best Western experience EVER. We stayed, only because we were too exhausted to move rooms.

    1
    « Broken Items in Room, Unfriendly Staff, Bill Inaccuracy »

    We decided to book directly with the hotel, rather than an online vendor -- called and received a confirmed rate of $91 with taxes/fees included. The first room we were placed in had a toilet that was not working -- was moved to another room because "maintenance had left for the day" (it was 12pm). The next room had lights that did not illuminate fully -- were told issues would be fixed by time of our return that evening (around 10pm), they were not. Upon checkout, were told that the manager had discounted our rate due to the inconvenience - but our bill read the original cost quoted. Front Desk Agent stated that I had 'misheard' her the day before and $91 was the discounted rate. Would not contact manager and offered no explanation. Horrible customer service.

    5
    « Nice pool »

    Me and my girls stayed here for a couple nights. It was a great place to swim. The girls loves the pool and hot tub. The popcorn is the best!!! We checked in at 4. The front desk lady was so helpful and nice. That morning the front desk lady wasn't so helpful. Had kinda an attitude. She wouldn't reactivate my girls room key. She said they needed my key!!! But over all it was a great place to stay and would stay again!!!

    2
    « Would not stay here again »

    I reserved a king room for my husband and myself. I noted that the hotel was advertised as a non smoking facility. That is very important to us, as we are not smokers and are very sensitive to the smell. We checked into the hotel, and the staff was nice and friendly. We went to the third floor to find our room. Upon opening the door, we were overwhelmed by the smell of cigarette smoke. I went downstairs and told the front desk person about the room, and asked if she had another room. She said they were all sold out. We were very tired as we'd just driven 10 hours, so we stayed in the room. When I checked out, a different staff asked me how my stay was, and I told her about the smoke. She said "humm, another guest said the same thing." Even though the price was right, and the location convenient, and the breakfast better than most, I would not stay here again on account of the smell. Sorry.

    5
    « Great Hotel »

    We enjoyed our nights stay. Staff was friendly and helpful. Room and bed great. Will stay here again. Breakfast for a week day offered many options and everyone seemed pleased with choices. Coffee options plentiful....plain to syrups and teas.

    3
    « Nice Place to stay for a weekend trip »

    We needed a place to stay for a weekend trip to Billings. Price was great so we decided to stay in Laurel. Room was clean and tidy. Staff was nice and the check in was quick and smooth. It is close to several restaurants which was nice. It was definitely worth the price we paid and would stay here again.

  • 5
    « Very quiet for location »

    Lobby very well maintained with great staff. Room clean. I did call about the bath tub as there was damage to the inside which was exposing more fiberglass and small hole. It was taken care of. Full breakfast not the standard pick your cereal and a have some toast which was nice.

    1
    « Poor Customer Service »

    This poor review is because of a situation handled poorly. We Checked into the hotel for a four day stay because we have family in this town. Upon checking in nothing was said that the pool was unavailable. We have stayed at this hotel several times over the years since it was built as it has have some nice features; pool/hot tub, breakfast bar, and close to the interstate and everything we need in Laurel. The Grand kids love swimming in the pool when we visit. So when the Grand kids came over to go swimming we find out about the pool when they go to the pool area only to find a small sign on the door saying it is closed. I asked the gal at the front desk about it and she apologized but too bad. We ended up spending money to go to a hotel in Billings so the Grand kids could go swimming. We come to Laurel once or twice every year, we will be staying in Billings from now on.

    2
    « Laurel MT »

    Best Western is the hotel of choice for us. We have stayed at many locations. This was the worst room we have stayed in. There was something under the carpet that was lumpy throughout the room. The internet was also very slow. Most BW have very nice dresser set ups where the refrigerator, microwave and TV are. This had an old dresser and the microwave was sitting on top of the fridge as if we were at a motel 6 or similar. Disappointed

    4
    « comfortable stay great staff »

    I was stung by a wasp shortly after checking into the hotel. the young women at reception was extremely attentive to my needs. I sincerely appreciated her kindness and professionalism. The room was very clean, comfortable & quiet. Great location for travelling.

    3
    « Nice but showing it's age »

    First time I'd stayed in a Best Western in a few years. Beds are too soft for my taste and showing their age. Bathroom was small as well. On the plus side breakfast was good and the in-room refrigerator had a separate freezer compartment. Just around the corner is an IGA grocery store so I was able to get away from fast food and gas station food on my cross country drive. Would choose it again for these reasons.

    4
    « Very Comfortable »

    Easy to find off the interstate, very clean comfortable room, lots to eat for breakfast , quiet location, close to shopping and restaurants, would definitely stay here again if we were driving by here

    4
    « Nice hotel, good rooms & breakfast »

    Very nice, clean rooms with good breakfast. Nice indoor pool too. Room was large (King room) with desk and very comfortable lounge chair. Coffee machine, fridge and microwave too. Only bummer was we were on level 2 and early in the morning could hear those above us walking around. Suggest asking for room on level 3

    2
    « Why not fix it »

    Clean rooms, friendly staff and overall clean facility. The reason for the low rating is because of the unresponsive maintenance and the front desk's willingness to make excuses (valid or not) as to why it wouldn't work. I was told the card reader on the back door does NOT work when the weather is cold. After 3 days of telling both the day shift and the night shift, it never was fixed. Don't think I would put a device on something that doesn't work when it's cold in Laurel, MT. That's kind of like putting an AC unit on a house in Phoenix but you can't use it when it's hot outside. The "auto-answer" was I needed to swipe my card a few times and it will work. I guess I'm one of the dumber guests after spending 80 nights in a hotel this year because I could not get it to work. They finally hung a sign on the door to tell guests to use the front entrance on the 4th day. Other than that I would recommend this place. Just don't stay when it's cold or use the front door.

    4
    « Best kept secret so why am I tell you this? »

    My husband and I have stayed many times over the past years and enjoy the staff, comfort of the room, and wonderful breakfast. This is one of those places you enjoy visiting, but don't want everyone to know about so you will always be able to get a room there. To me Yellowstone Crossing is like coming home for a visit.

    4
    « I'd stay here again »

    Nice, clean hotel that is easily accessible. Friendly staff, complete hot breakfast, pleasant room. Solid Wi-Fi, and quiet facility. Comfortable bed, and room had good-sized fridge and microwave. My husband actually ate the breakfast, but he seemed to enjoy it (though there was canned fruit, not my favorite). We didn't have time to use the Fitness Center or pool.

  • 4
    « Good, Clean, Comfortable....But! »

    You can always tell a BW facility by the way it's furnished and set up. This is no exception. Well decorated and cheap laundry facilities and free popcorn! On the down side, The toilet quit flushing and on inspection, the handle had come disconnected. It was held together with a piece of wire for Pete's sake. I reconnected it and it worked ok....no charge BW.

    3
    « Several Disappointments »

    Booked this hotel because it is listed as Pet Friendly...not so. Pet rooms are on the 3rd floor half way across the hotel. To take my dog to the green area required walked back half the length of the hotel, taking the elevator to the ground floor then walking the entire length of the hotel to the back green area for business. Every hotel I have ever stayed at that was Pet Friendly had rooms close to an exit for convenience.....

    5
    « Great location! »

    My wife and I stayed here on our trip to Yellowstone NP. Right of I-90 with everything you need close. Great place to start your entry to the Park on Beartooth Highway!! Kuddos to the manager who was multi tasking running the breakfast while also managing the front desk by himself!!

    5
    « Very comfortable »

    This BW is just off I-90. There are restaurants in the area and a Walmart not too far down the street. Although the surroundings are typical frontage-road, the hotel itself is very nice. Clean, very comfortable rooms and a decent breakfast with make your own waffles, eggs, yogurt, cereal...etc. The staff was very friendly and helpful.There is a small grass area with a few picnic tables in the very back of the motel. I stopped here after riding over Beartooth Pass.

    4
    « Trip to Visit Famiy »

    This is a nice hotel - the staff is friendly and very helpful, breakfast is great and the location is good. The hotel is pet friendly and the pet fee is reasonable - just an FYI, though, all pet rooms are on the 3rd floor in case that needs to be taken into consideration.

    5
    « Better that Billings! »

    On our return trip home from Great Falls, Mt. we tried to get a room in Billings. Not so easy, since the State Fair was in full swing there and available rooms were more than we wanted to pay. What to do? Stay in Laurel, just a few miles down the road from Billings with a delightful hotel that met all of our specifications. The rooms was large with a very comfortable queen bed, the bathtub/shower was well thought out for my husband with mobility problems with great water pressure. The only thing that might have been better was the breakfast but it did offer muffins, scrambled eggs and sliced and fried sausage bits. Not the best but adequate.

    3
    « Dropped the Ball »

    We have stayed at this motel on several occasions and enjoyed our stays so I booked a room for 08/05/16. When we arrived we were told they were overbooked and did not have a room. The desk clerk stated they had tried to call us the evening of 08/04/16. We were at home all evening and did not get the call or a phone message. The reservation was booked on the Best Western site and I received a conformation e-mail. BW really dropped the ball on this one.

    5
    « Nice place to stay »

    We stayed here after traveling up Beartooth Pass highway 212 from Yellowstone national park. The staff were very friendly and the breakfast was very good. The pool was great and we enjoyed the hot tub after a long day of driving. The location is just outside of Billings Montana and I think this gives it in a vantage. It is right off the interstate and easy to get in and out of and the price was a little better than Billings. If you are going to Yellowstone or coming back from Yellowstone take the Beartooth Pass on the way, it is a beautiful drive.

    5
    « Comfy, clean hotel »

    Passing through Montana, we found an affordable, brand name gem at this hotel. Substantial complimentary breakfast but get there early to have choices. The beds were very comfortable and the place was quiet. It is walking distance to quick serve restaurants, coffee shop, and gas stations. We loved the convenience of the location to get back on the road quickly. There is a small pool but we didn't use it. Call ahead to get a room that is okay for pets. Even though the room we had was pet designated, it smelled and looked just as clean as the rest of the hotel. Enjoy your stay!

    4
    « Great Value Close to Yellowstone National Park »

    Excellent value and clean rooms in a quiet setting. Perfect location for quick access to Yellowstone National Park and Cody Wyoming. McDonalds next door open 24 hour shift. Motel staff very helpful and pleasant to deal with. Bed super comfortable.

  • 4
    « Quiet , Comfortable »

    Spent a night here in july . Reasonably priced . Clean Comfortable and suprised that it was quiet . While unloading luggage we heard numerous train horns blasting and were worried it would keep us up all night. Needless to say we did not hear anything all night . I would not hesitate to return here again

    4
    « best western/yellowstone »

    Very nice hotel. Further from Yellowstone than anticipated. Service and facility very good. Clean, comfortable, food average. Staff friendly. Area very beautiful, lot of history. Can,t think of anything more to say. Review shouldn't have to be so long.

    5
    « Very nice place. »

    This location is centrally located and the staff are very friendly. We stayed over one night during a recent vacation across country. The rate was affordable and they offer breakfast included in the rate.

    4
    « Gateway to the Beartooth Highway »

    Okay, once you have decided you are not going to stay in Red Lodge, back up 60 miles and stay here. It's west of Billings, and in the perfect location for assaulting the Beartooth. It's a popular motel, so book well in advance. As far as the property goes, the rooms are nice, the breakfast is good, and the staff is courteous. The parking is easy, and the Wi-Fi is strong. There are plenty of nearby stores, restaurants, service stations. It's a great place to stay .

    4
    « Overpriced »

    Requested first floor room by the exit for our dog, but pets are restricted to the third floor. Our room was as far from the side exit as one could get, which was tough on my arthritic dog. Check in was a bit of a fiasco, not necessarily due to the staff member but the unorganized group in front of me. Breakfast selection was good and the room was clean. Mattresses/pillows were just okay, and the fan unit turned off and on all night, so we didn't get the best night's sleep. The pool policy is 24/7, and although we did not take advantage of it (it was crowded with aforementioned group until late), it's worth a mention.

    4
    « Good stay »

    The room was clean, and up to date. For a family of four it was just a little tight. There didn't seem to be a good place to put things that were out of the way. After staying at Best Western plus it was just a step down. There were no good places to plug anything in. These are all just petty problems. The room overall was very nice. The breakfast was fantastic as well!

    3
    « Nice rooms/bad breakfast »

    Stayed here with another couple. We were happy to see the pool area was open 24 hrs/7 days a week. HOWEVER, the hot tub had things floating in it, the tile around hot tub and pool needs to be replaced. The jets in the hot tub were more like air bubbles instead of jets. The towels on the pool area were so small they may have dried my 2 year old grandson. The breakfast area was very small, not big enough for too many guest to eat at the same time. The eggs were inedible, tasted and texture of powdered eggs! Pancakes and sausage were good.

    3
    « Staff great hotel not worth the money »

    I am at hotels over 100 nights a year, the hotel staff very good. Pillows not good, noise next to trains very loud in the early AM. Doors slam hard and shake the rooms next to you. The hotel nightly rate is higher than it should be.

    3
    « Just OK »

    We usually stay in Billings when we go to Montana, but because we were headed to Powell we thought we would try the BW in Laurel. The place overall was just average. The upgrade we received was adequate but not anything special. Furniture was not clean. Bed was hard. AC was noisy. I am usually grateful for any and all breakfast that is offered at a hotel but this was not very good. Some kind of artificial scrambled crumbled eggs. Sausage I think was Microwaved, and the biscuits and gravy was just ok. Might have been not such a bad experience if the breakfast room was not being patronized by workers in filthy clothes that smelled so bad the odor lingered after they left the room. I will stay in Billings next time. Not a bad place, just not what we like. We have nothing against the working man, for sure, but we don't like to stay where work crews are staying.

    5
    « Excellent place to stay »

    Upon arrival I was welcomed like an old friend. I asked for a nice family-styled place to eat and the Beartooth Grill was suggested. Wonderful place to eat. My room was just wonderful. I liked the fact that there was a phone on the wall in the handicapped equipped bathroom. It gave a sense of security in case it would be needed. I hope it never needs to be used but what a sense of security! Room and staff were very friendly, helpful, and kind. If I am ever in need of a night to stay in the Laurel area I definitely will stay at the Best Western Yellowstone Crossing.

  • 5
    « Excellent Service »

    We stayed at the Best Western at Yellowstone Crossing and were upgraded to a suite. We enjoyed the accomodations which included a pool and jacuzzi, the best part was the pool had changing rooms and a shower.

    3
    « Month long stay + »

    Nice and convenient for me and my coworkers. Breakfast is so so, about 3 days is all I can handle of it. But the coffee is good and hot. Rooms are clean but the beds and pillows could do for replacement. Wifi is ok, tv has plenty of channels, staff is friendly especially the breakfast attendant. Unless you have bad knees or lots of luggage use the stairs, elevator is slow and clunky and didn't care to ride in it. Pool area with hot tub is nice too

    4
    « A Pleasant Surprise! »

    I was pleased to find this small hotel clean, well maintained, and all amenities as advertised. The indoor pool was small but heated and clean. The breakfast was somewhat limited but adequate and of typical Best Western quality. The staff were pleasant and efficient.

    5
    « GREAT stay!! »

    We spent two nights here and we WILL stay again!!! This seemed like a newer hotel and was nicely kept up! Our room was clean and very comfortable! Beds were great and so were the pillows. We had a fridge in our room and that was very handy. The pool was fine- the whirlpool jets didn't seem to be very strong, but we used it anyway, The breakfast each morning was quite good for a hotel breakfast! There were several choices including biscuits and gravy (which I recommend!), pastries, breads, eggs, sausages, cereal, juice, coffee. There was a nice area to eat your breakfast. There was also popcorn in the later afternoons/evenings. Close to a CVS pharmacy and Walmart store for anything you may need. Very reasonably priced!!

    4
    « 4 nights away from home »

    on a recent visit to the Billings area, to visit family - we were again accompanied by our dog - so we checked out the hotels in the area - and settled again on the BW Yellowstone Crossing. It is convenient, clean [and the Bedbug review gave it a good rating] and accepted our dog [for a small extra fee]. Staff were great, room was good and breakfasts were satisfying... All in all, we enjoyed our stay - and would return.

    3
    « Food »

    Same item every day. Link sausage and I believe they were supposed to switch. The sausage gravey was gook. No begals. Buns cold. Milk warm. They only had a bowl of peaches. Pool are was nice the sauna could be about 10 degrees hotter.

    4
    « Recommend »

    We booked 3 rooms , very comfortable, clean, continental breakfast was good. We spent time in the pool and hot tub. Beds were comfortable, and for long visits they have laundry facilities. This is our second stay and recommend to all for a great stay and reasonable priced.

    4
    « Lovely Little Hotel in Laurel »

    We stayed at the Best Western Yellowstone Crossing a few times. Our latest stay was this weekend. The hotel is located in Laurel just a few minutes out of Billings Montana. It is a nice western themed hotel. The rooms are decent. They have a good sized mini fridge in the room. It had good water pressure in the shower. They have shampoo, conditioner, and body wash dispensers right in the shower. That was a nice change in stead of the little bottles. They have a nice pool and hot tub area. There is an arcade for kids. Breakfast is served from 5-10 a.m. It has a good breakfast. With the usual cold and hot cereal, toast, muffins, fruit etc. They had real sausage and biscuits and gravy. With a good selection of juices and hot teas as well. They have fresh popcorn in the lobby every night. There is no side door to get into the property. So remember to either go in the main front door. Or the one located in the very back.

    4
    « Great value, nice alternative to expensive Billings »

    This was a nice surprise 20 short minutes from Billings, and at least $50 less per night than comparable hotels there. It was a clean hotel, spacious and comfortable for our family of four, with a nice pool for the kids. We arrived around 7 pm, and were happy to find several quick-serve dining options next door and across the street. We had the queen suite, which consisted of a pull-out couch with TV in the entry area, a bathroom with sinks between, and the bed and another TV by the window. Enough space for everyone to spread out, with microwave and fridge. Breakfast was adequate with cereals, hot options (biscuits/gravy when we were there), pastries, fruits and excellent coffee! We were a little disappointed there were no third-floor rooms available as we'd requested in our reservation, as first floor was a little noisy (little children above us must have been playing tag). Also, bring ear plugs if you're a light sleeper-- the trains pass through all night long. After all, it is the home of the Laurel Locomotives! Overall this was a good hotel for the money and we will stay again when coming to visit family in Billings.

    3
    « It's a Best Western »

    Locate centers in Laurel, only stayed here because of price. But we ended up leaving and going to stay at a Hampton Inn in Billings. On check in staff was a little rude when I asked about online prices. But oh well, I booked online anyhow and it went through immediately unlike the hours she told me it could take. Beds were hard, pillows were lumpy and the tore open used condom wrapper on found on the floor after tucking my children in bed was slightly disgusting. Prob won't be staying there again.

  • 4
    « Traveling with pets »

    If you are traveling with a pet, the only kind of room that is available is a room with two queen beds, I wish I would have known before booking. Breakfast was ok, the French toast was over done and the sausage was burnt, the fresh fruit was delicious and was really fresh.

    5
    « Very comfortable and clean »

    The room was clean and comfortable and nicely appointed. Each bed had plenty of comfortable pillows. Hotel is easy to reach from the interstate. The breakfast is average - biscuits and gravy, french toast, assortment of cereals. They provide complimentary tea and coffee all day/evening and have free popcorn in the lobby. It was nice to grab a fresh cup of coffee and relax in the dining area after we arrived. The hotel was quiet, pet friendly, and reasonably priced. They have a nice, small indoor swimming pool that we used on a stop-over several years ago but did not on this trip. The hotel personnel were all very pleasant.

    5
    « BAD WEATHER TURNED OUT GOOD »

    The weather was horrendous and we were forced to stay in the Billings area over night. I checked with the Best Western hotels in Billing and was treated very rudely by their desk staff so called the Best Western in Laurel and was treat great. And the rate was 40 less that Billings. When we got there the staff was great, the hotel was beautiful and the rooms very comfortable. The breakfast the next morning had a lot of variety and was good.

    5
    « shopping »

    great quiet stay,would recommend to anybody,would stay again in a heartbeat, a short drive to billings,one of the better places the wife and I have stayed at in a long time,lots of things to do/eat within walking distance.

    4
    « Great experience »

    Really fantastic budget experience - clean hotel, friendly staff, great breakfast, wonderful indoor pool, pet friendly. My only note would be, that I was confused by the Yellowstone name, and surprised to find the hotel was in an area of strip malls down the street from some kind of refinery/industrial park. Laurel is like the Newark of Montana.

    4
    « Hidden Gem »

    I was totally surprised to find this hidden gem in Laurel, MT! The facility was of relatively recent construction as compared to many similar hotels out west so it was in excellent condition. The place was spotless and the staff were wonderful. The room had good access to high speed internet - quite unusual in my experience with hotels. There was a fair array of items in the free breakfast array and I especially liked the early opening of the breakfast line!

    5
    « Excellent Facility »

    This facility is pet friendly which is a top priority for us The facility is clean, the staff is professional and friendly. The location is easy access to I-90, shopping and restaurants. We stay at this facility whenever visiting family and friends in the Billings/Laurel area.

    5
    « Vacation »

    I was highly impressed with my stay. It was clean and comfortable. The breakfast was great and the staff were very courteous. I will definitely be back. There is an inside pool and jacuzzi. The beds were very comfortable and very good wifi connection.

    5
    « Great atmosphere and wonderful property »

    You can just feel the love when you walk in the door, they not only care about the guest but the property as well. Decorated for Halloween, I noticed that rooms were very well kept up as is the lobby and the eating area. The staff was exceptional and I would highly recommend this property to everyone.

    4
    « better than expected »

    We only planned a night after a long drive on our way to Yellowstone in Billings but this stay was better than expected, thanks also to the receptionist who was extremely helpful and friendly; so nice when you are tired; the rooms were comfortable and clean, spacious and contained all you need! Highly recommended in this area.

  • 4
    « Diamond in the Rough »

    I booked this BW while staying at a BW in Cheyenne WY. The BW in Billings was full, this was a great option. Well maintained motel, with a lovely, inviting, rustic lounge. The young woman who checked me in, believe her name was Kayla, was so capable and efficient! There were a lot of people staying that night, but she seemed to take it all in stride, with a smile. The breakfast was the usual BW fare, could be more imaginative, perhaps someone in the organization could address this issue? Laurel is a train coupling town, no end to the trains on the side tracks and all. I slept fine, but have learned on these road trips, to bring a white noise machine with me, just in case.

    5
    « Charming »

    This hotel was such a surprise! The décor I felt like I was in a Ski Lodge. The breakfast area had nice Fall floral arrangements on the tables. The Hostess was very nice and the food was great. You could tell the Staff cared about their guests!

    5
    « The room lacked nothing - filled with extras! »

    I was surprised at how everything was supplied and thought of. This hotel had everything all in place for a relaxing time. No calls down to the front desk for more soap or towels - they anticipated what and where you would need something. The Jacuzzi was all set with towels and shampoo to fill it with bubbles if you wish! The breakfast items were full and lots of choices. Internet was easy to set up and use.

    2
    « Got earplugs? »

    This property is very clean, the rooms look nice, and the staff is quite friendly. However, it is located behind some industrial plant that makes a whiny noise - all night! It sounds like a wood chipper. (Indeed, I looked the next day and the plant makes building studs. Maybe its the waste getting ground up.) The breakfast was OK, but nothing exciting. Basically, it is a nice place - just bring your earplugs if you stay there.

    4
    « Nice. »

    Clean and comfortable with a nice shower and stocked toiletries. It's not an area I'd be comfortable walking through at night but parking area felt safe. There is a nice grassy pet relief area. Overall a good stay. Note- we almost didn't get a room because they were booked, and although I requested a pet room when I reserved a month before, the front desk didn't have that information and almost put us in a second floor room, and dogs are only allowed on the third floor. You may want to call and confirm online bookings as information seems to get lost.

    4
    « Good Hotel. »

    Hotel is located just off I-90 and was very convenient to access. Hotel was clean and quiet, despite a number of children staying there. Breakfast was good, with the exception of the scrambled eggs, which were rather dry. Staff was very helpful with getting connected to the internet.

    5
    « Visiting Yellowstone »

    This hotel was great! All the staff were so friendly, helpful, and knowledgable. We were in the area to visit Yellowstone so the only thing I wish is that this hotel was closer to the park! The rooms were clean and comfortable as were the public areas. Breakfast was great. The pool and hot tub area was well kept. Not one bad thing to say about this place!

    4
    « Great Stay. Great Price. »

    Great hotel find in a small town. Best Western lives up to it's reputation with this hotel. Rooms are clean, nice and new. Beds are comfortable and rooms are quiet. There wasn't a fridge or microwave in the room, just a coffee maker with supplies. But the pool and hot tub make up for that. Plus they have a wonderful continental breakfast with two comfortable rooms in which too eat. Eggs, sausage, dry cereal, yogurt and lots of fruit and great coffee greet you in the morning and goes until 10. Friendly staff was helpful in answering questions about the town. By pass more expensive hotels in Billings and stay here. It was fabulous!

 

Getting to the hotel ...

All directions
·From: The north. Main Street go under the railroad underpass three blocks to Fourth Street SE. turn left to the Best Western Yellowstone Crossing. ·From: The south. Straight ahead on Highway 212 under Interstate 90 Turn right onto Fourth SE to the Best Western Yellowstone Crossing. ·From: The east. Exit Interstate 90 at Exit 434, turn right, the Best Western Yellowstone Crossing is at the next right ·From: The west . Exit interstate 90 at Exit 434, turn left, two blocks to the Best Western Yellowstone Crossing.