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Best Western Hotel Yellowstone Crossing, Laurel

4.0/5  - basé sur 400 notations.
205 SE 4th Street, 59044-3309, Laurel, United States - See map

Yellowstone National Park is something everyone should see at least once in a lifetime, and our Laurel hotel is the perfect place to stay while discovering the beauty of this region. Our Yellowstone area hotel features a 24-hour pool and hot tub, plenty of truck parking and a friendly staff. Our complimentary full breakfast is hearty, delicious and the perfect start to your day. Indulge in biscuits and gravy, French toast, fruit, muffins and bagels. Chilled juices and 100% Arabica coffee complete the most important meal of the day. Depend on our Laurel, Montana hotel to be your home away from home as you discover the beauty of the Park. Bear Tooth Pass near Red Lodge is just minutes away, and there is an incredible golf course and sporting events at the nearby sports complex. From rodeos to concerts, there is plenty to do beyond Yellowstone, too. This Billings area hotel is close to Montana's largest Fourth of July display. A great choice for a holiday weekend or to simply get away from it all, our Laurel hotel has it all. Located on the crossing road heading towards Yellowstone National Park, location and comfort are important to a great vacation. We also regularly welcome business travelers to our Laurel hotel. Employees of CHS Refinery, BNSF® Railway & Montana Rail Link, cattlemen groups and rodeo workers count on us to provide a hospitable and comfortable stay. Rooms are spacious, clean, quiet and well-appointed. Our friendly staff members are happy to provide recommendations on diners, shopping and outdoor recreation. There is something for everyone near our Billings area hotel. From outdoor enthusiasts to rodeo regulars, we understand that location is key. That is why our Laurel hotel was designed with easy access to top attractions in mind. Book your next stay at Best Western Yellowstone Crossing for a relaxing vacation!

Best Western

Hotel Yellowstone Crossing

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 397 guest reviews
NOTE ISSUED
Excellent
192
Very Good
126
Average
47
Poor
18
Terrible
15
REFER TO NOTICE
Business Business
55
Couples Couples
111
Family Family
162
Friends getaway Friends getaway
27
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"MT visit"

5
02/09/2018

We checked in the afternoon of our stay. Even though the room wasn't ready it only took minutes and it was ready! We had an excellent room close to the entrance handicap accessible and very accommodating. The staff was helpful and courteous. We were located between Billings and Bridger since we were visiting relatives in both areas. It was easy to locate the hotel and drive in and out of easily.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your kind comments. We are glad that you enjoyed your stay. Come back and see us again soon!

"motel nice clean tho breakfast a bust"

4
31/08/2018

the room was nice and clean we had a king room was spacious. staff friendly and welcoming. tho the breakfast was a bust. rubber eggs pastry the kind from vending machines needs more variety and better quality of food. the lobby nice and inviting I would stay here again but plan on eating else where.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. I apologize that our breakfast did not meet your expectations. We are making some changes in that area. When you come back please give it another try.

"Very clean and modern motel"

4
29/08/2018

The place is very clean and modern. Very friendly and helpful staff. Not many TV channels. The location is easy to find, easy on/off the interstate. Breakfast not the best but not bad either. Inspite of the location being in high traffic the room was very quiet. Was able to tightly close window drapes to block out all light.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us! We appreciate your taking the time to leave a review. We are working on the breakfast. We hope you come back to see us again soon!

"Go into Billings"

2
24/08/2018

The Best Western at Yellowstone Crossing has a nice exterior and the beds are so-so on comfort. The breakfast lacks greatly for this hotel chain. It is worth driving another 10 miles down the road. Rooms do not get cleaned other than bed covers pulled up on more than one nights stays, breakfast is not made on time or half missing.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
We apologize for not meeting and exceeding your expectations. Please come back and give us another try.

"Will stay again in a heartbeat"

5
18/08/2018

From the moment we checked in we knew this was going to be a great stay. The clerk was very helpful, with a good sense of humour. He gave us a great recommendation for a restaurant as well as other helpful information. The room was clean, spacious and had all the amenities we needed (plus a few extras). If you have time it is interesting to walk thru town. The locals were very friendly, stopping to let us cross the street, in one case even backing up to let us pass.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you so much for your wonderful review. We strive to ensure that you have an awesome stay! We can't wait to see you again. Come back soon!

"I love this place"

5
16/08/2018

Nice and friendly place too stay .well worth the trip.the pool and spa is clean and nice .the free breakfast is real good. I love this place .we had too stay here because our truck Brock down stayed for 4 days. The ford dealer ship.was good too us.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you! We hope you will stay with us the next time you are in our area.

"Make sure their air conditioning works"

1
05/08/2018

Stayed here after a few long days on the road. Their central air conditioning has not been working correctly for awhile, but they failed to reveal this to us at check in. We had a hard time falling asleep, as the air conditioning was functioning intermittently. By early morning it seemed to be blowing hot air. While apologetic for the problem, they had no trouble charging us the full amount for a extremely substandard room. Even though this was a known problem, no discounts on our stay were offered. They do not appear to care about the discomfort of their guests. It'll be a fine hotel once this is fixed, but I cannot recommend it as is.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
I apologize for your inconveniences during your stay. We had a repair man out the day of your arrival and we were informed that it was fix. Unfortunately during the night, it went down again. It was repaired the same day. The issues that you have mentioned were addressed with the staff. As of this week, I am the new General Manager and I hope ;you will come back and give us another try if you are in the area. Thank you!

"Great hotel"

5
04/08/2018

Fantastic staff, very helpful with a positive attitude. Everything was very clean, breakfast included and they have punch and popcorn in the lobby. The pool is nice, open 24 hours., but a little too warm!

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank ;you for your wonderful comments and 5 Star review. We truely appreciate you business and hope that you come back to see us again soon!

"Great Hotel"

5
23/07/2018

We stopped here for the night on our way to yellowstone and the staff was super friendly and welcoming. The rooms were clean and the beds were ok. The pool water was a little cloudy and some parts damaged, but ok for the price. It was a fairly quiet hotel too, didn't really hear anyone running up and down or slamming any doors like in previous hotels we stayed.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your wonderful comments. Our guests are our number one priority. We hope to see you again!

"Friendly Staff, Decent Building but Could be Cleaner"

3
19/07/2018

If you're looking for an affordable place to stay before driving the Beartooth Highway into Yellowstone, this hotel is worth considering. I would have rated it higher but for the hair in the bathtub and brown smudge on the bathroom door. We had a comfortable night and a decent breakfast.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. I have taken over as the new General Manager since you stayed with us. We have made some significant changes within the housekeeping department. We hope you will come back and stay with us again if you are in the area!

"Excellent stay!"

4
17/07/2018

Clean comfortable room, the only downside to this location was that there were not many restaurants nearby other than McDonalds which is not on my list of places to eat, any where. Ended up going to Subway, which is always good.

Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your wonderful comments. We have several non-chain restaurants in our little town. Unfortunately, they are not located on our street. Next time you come our way, we would be glad to give you some different options.

"Well appointed and a good check in experience"

3
09/07/2018

Made this hotel a base camp for three days in Montana. It served well for that purpose, but my son was disappointed that the pool was cloaked for cleaning on our final day so he was unable to use it. Seeing as that was a selling point for picking the venue, it was a serious disappointment. Beyond that the hotel was a nice place to base out of for several days.

"Great place to stay in Laurel MT"

5
28/06/2018

The people are very friendly. The place is clean and fresh. Pool looked great. The breakfast was good. Access to the freeway is very easy. Not too far to Yellowstone and the Tetons. I would recommend staying here to anyone. Price is reasonable and the room was very comfortable.

"Nice place"

5
03/06/2018

The best Western Yellowstone crossing in Laurel Mt was a great place to stay. We were looking for a place to stay with a pool and breakfast for a decent price with clean rooms. We definitely got that. The rooms were very clean and beds super comfy. The breakfast was really good and staff was super friendly. We would definitely stay there again.

"Nice hotel."

5
20/05/2018

Nice hotel for the price. About an hour or so to Yellowstone entrance, but it's a lovely drive. Staff is friendly and helpful. Hot tub was closed for repairs when we were there, that was a disappointment. Nice continental breakfast. Lots of casinos in the area.

"Check your reservation!"

1
06/05/2018

Call ahead to make sure you have rooms that you reserved! Made reservations for 2 rooms, they only had one and was booked, magically found us a king room (3 people) but it happened to come with a sleeping gentleman! Magically found another king room but rollaway was far from comfortable!

"Great Value"

4
01/05/2018

We were greeted by friendly staff. The room was nice and the bed was comfortable. The a/c was loud unless we had it on high. Breakfast was ok, I've had better breakfasts at Best Western hotels before. Will stay here again if I need to be in Laurel.

"Great place to rest"

5
29/04/2018

Enjoyed our second stay at Laurel. So nice to be able to walk for a bite to eat and the staff and motel are very friendly. Loved the fresh popcorn and the beautiful container of strawberry lemonade. Very welcoming after a long day on the road.

"Cancel reservations and still charged"

1
27/04/2018

The hotel canceled our reservation we had booked a month in advance. They then charged us $1100. After that was finally resolved, they then charged us $117 for a no show when two separate employees told us we did not have a reservation. After 3 days of talking with employees and best western customer care, they refunded our money but no real apology or any type of compensation. This is not how to run a business. We travel for work 6 to 8 months out of the year and will never attempt to stay at another best western.

"Newly Renovated Property- Best Amenities in Billings Area"

5
02/04/2018

The Best Western Yellowstone Crossing is a newly renovated property perfectly located in Laurel, Montana. It has just had a full remodel of the rooms and public areas. I stayed at the hotel before and WOW the hotel is completely redone and modern; I love it!!! Breakfast goes above and beyond what normal BW provide. The service staff is amazing. The rooms were clean, the front desk is professional, and the General Manager Annette Reiter goes above and beyond and treated all of the guests as family at her house for a family reunion. The overall experience is one that cannot be beat in Billings or at the dumpy other hotel in Laurel.

"Met my expectations"

3
24/03/2018

There's no a whole lot of choice in Laurel. Some remodeling was in progress and that always makes things look bad. The staff was professional and friendly. I'd stay there again as I like the Best Western chain and there aren't many other options.

Annette R, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. On behalf of our entire staff I'd like to apologize for your experience at our property. If I can be of any assistance, please feel free to contact me directly. We appreciate your feedback.

"Satisfied"

5
07/01/2018

We've stayed here several times before and will stay here again. Very comfortable,clean with a good breakfast nice choices. Swimming pool is open late for kids and grown ups too. Has eating places with in walking distance if needed.

Annette R, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback is important and helps us provide great service to our guests. We look forward to having you back!

"Great Name Brnad stay in Laurel"

5
31/12/2017

I am not native to Montana, however it seems to be that many things are more of the mom-and-pop variety and not so much on the name brand variety. This is a name-brand hotel that was super clean, nice and affordable. Right off the high way and staff that was willing to do whatever needed to ensure a pleasant and enjoyable stay. I would not hesitate to stay here again if my travels took me this way.

Annette R, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888.

"Good Stay"

4
13/12/2017

A good option just off the interstate in Laurel.....fast food within waking distance...the price was right, the room was clean, the pool and hot tub were great, and the morning breakfast was above average.....would highly recommend.

Annette R, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback is important and helps us provide excellent customer service to our guests. Thank you for the great review, we'd love to invite you back!

"Outstanding"

5
06/12/2017

Customer service was awesome, breakfast was amazing and the cleanliness and service of rooms was phenomenal! I would highly recommend this property that is traveling in the area. It was an great experience!

Annette R, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback and would love to have you back!

"good place to stay"

4
29/11/2017

Nice bed, good breakfast (just make sure you find out from the front desk what time it is served), in room thermostat, roomy suite! Would definitely stay again if in the area! My only complaint is that the sofa and chair were stained and very uncomfortable for lounging!

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Do not stay here"

1
28/11/2017

If you have a choice to stay anywhere else, do it. The problems here started with a very unprofessional call to make the reservations. I booked 2 rooms. One a pet friendly room. It took almost an hour for the person to book it with multiple times being put on hold. When I asked for the reservations to be emailed to me like every hotel does it caused a problem. They finally just emailed the reservation numbers to me. I called several times leading up to our stay to make sure they knew we had 2 rooms reserved. A pet friendly and a king room. When we arrived they gave us a double queen and knew nothing about a pet room. After we got the pet room figured out we went upstairs and found out we had the double queen room. When we tried to change the room they said it was all they had available. When we went back upstairs my wife checked the beds. Both had body and head hair in the sheets. We were a little grossed out. When we again asked for a new room or to get it cleaned they said there was no rooms and no housekeeping. I finally was given a new sets of sheets my sick wife had to put on the bed. This hotel is old, dirty, and the staff does not care. I cancelled our reservation for the way home. I would not stay here again it was the worst hotel experience I have ever had. I probably will not stay at a best western again due to this hotel.

"Needs refurnish"

2
28/11/2017

Overall room was clean except for stains on the furniture and carpet. Bed was clean and comfortable. Breakfast was lacking of quality . Biscuits were hard and dried out. Hotel staff very courteous and friendly. Best part of my stay.

"Don't stay here, save your time and money"

1
22/11/2017

I booked my room online through Best Western and gave my credit card information to make sure I was getting what I booked a little over two weeks in advanced. I reserved a King suite that had a separate room for the bed and I was traveling with siblings, privacy was important. The only room left was on the pet floor which smells and is very dirty, I did not have a pet. My room did not have a separate bedroom and was all open. When I approached the front desk they did not seem to care even though I told them the ONLY reason I booked in Laurel instead of billings for for the suite that had privacy. They said all the other ones with the room were taken. While there I noticed a bunch of gentlemen working to improve the hotel, I'm sure the rooms were given to them and paying customers were just tossed to the side. One of the girls offered me a discount on my room which I accepted. The next day I put my do not disturb sign up so that my 10 month old could sleep in after a 14 hour drive. Housekeeping came and knocked on my door around 10 and I had to tell them no and again about two hours later all while my do not disturb sign was posted on the door. Both times she woke up the baby from his nap. My husband tried to renegotiate the rate of the room and the girl at the desk was rude and declined. The next day I went to play in the indoor pool with my husband and son. The pool is very dirty and FREEZING! The hot tub had stuff floating in it. When I asked the older lady at the front desk she said she didn't know if it was heated and had never even been in the pool room. I checked out the next morning 4 nights early. I was not asked how I was, how my stay was or anything. I was handed a receipt and that was it. Why on earth would I pay more for a dirty room that was not what I booked. Like I said, the ONLY reason why I booked here was for the privacy. I went into billings, found a much cleaner, nicer room for even cheaper at a higher rated hotel than the discounted price Best Western gave me, I wish I would have never even wasted my time thinking this would be a good stay. I will never stay at a Best Western again, I'd rather sleep in my car.

"Just so so"

2
21/11/2017

We wanted to use our points but the Best Western we usually stay at doesn't accept points so we were advised stay at the one in Laurel. Even staying at this lower end BW we had to buy points. Very disappointing. Our original room did not have heat so had to change rooms. Wanted to order a delivered pizza but there was no phone book for Laurel only Billings. The desk clerk, Cassandra, was nice enough to order the pizza for us. Breakfast was good. They had chocolate batter for waffles. That's a first along with fun toppings for the waffles.

"Don't stay here!"

1
21/11/2017

The same garbage was on the hallway floor our whole stay. Comforters were ripped. Older lady at desk was very crabby! She told us the hotel was not a free for all and said kids were running the hallways. I don't have any kids!!Not impressed!

"Nice place to stay"

4
16/11/2017

Overall nice place to stay. I like that the pool is open 24 hours!! The beds were nice, I had a good sleep. The only issues were the sound of the train in the middle of the night, and the refinery that is near the hotel.

"Bday party/overnite party"

5
13/11/2017

We rented the banquet room for a reasonable price and amount of time. It was perfect to hold 14, 5th graders! Afterwards we rented a hotel room for the rest of the night where there was plenty of room for the 6 kids that stayed over..plus a 24hr pool, who can have a complaint about that with kids!! Staff went above and beyond for not only me but for all the kiddlets I also had with me!

"great place"

5
12/11/2017

I have stayed here before and had a good experience. Another great stay. Helpful friendly staff. I will stay here again. Staff member at check-in was excellent. Very helpful and nice. The room was clean.

"Great place to stay"

5
29/10/2017

We enjoyed our stay here. It was nice and quiet. The beds were comfy as well. We also enjoyed our breakfast. There is a train that goes through, but it didn't really bother us. I would recommend this place for the price and what you get.

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback helps us provide superior guest experiences. We look forward to seeing you back with us!

"Stay in Laurel, Montana"

4
18/10/2017

We stayed one night in Laurel, Montana, on our way to Idaho. We were given an amazing price on a king bed w/jetted tub. My husband was having hip problems so this was great for him. The room was large and clean. I think the décor was slightly older but still nice. This Best Western hotel does allow dogs so if you don't want to sleep in one of those rooms make sure you request a pet free room. This particular hotel only used the 4th floor for animals. When we arrived we heard a lot of trains going through town and thought it might be a problem for sleeping but it didn't bother us at all. Breakfast was mostly carbohydrate based and we prefer more proteins and fresh fruit but it was still okay and the worker in the breakfast area was very helpful.

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

"Almost home"

4
15/10/2017

Great place to stay. I will make this my home base when I am in Billings. The staff is professional grade. It was a delight staying at this location. I also stayed at Clock Tower on this trip. I preferred this location to Clock Tower.

"Good hotel with competent friendly staff"

4
29/09/2017

Definitely recommend this hotel. Conveniently located for travel and local restaurants. Good breakfast, nice rooms which are very well appointed. The local trains are a little irritating with their "droaning" at night but that is the only complaint.

Best Western Y, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback is important to us and helps us provide great guest experiences. Thank you for the great review! -Annette Reiter

"Excellent"

5
24/09/2017

We stayed here one night on our cross country trip. The hotel was clean, the room was spacious and the beds were very comfortable. The breakfast was very yummy. We will be staying here again on our way back.

"Unbelievable at a Best Western."

1
24/09/2017

The room given to me smelled of urine and stale cigarette smoke. Nauseating. The hallway smelled of stale cigarette smoke. The lobby was no better. The breakfast area had the same odor. The carpet in my room should have been removed and replaced. Stained badly in many areas. Dirt in all the corners. Damp in spots. And the smell! Desk clerk was indifferent and impersonal. Would make no eye contact. Never thanked me or offered any information. Seemed annoyed when I asked for directions to my room. I could go on, but I'll say simply that I will never make the mistake again of assuming that because the sign says Best Western, the hotel will be clean and comfortable. This is obviously a management problem, and no competent manager would allow this hotel to welcome guests until the issues are resolved.

"Disappointing. I expected more from Best Western."

3
23/09/2017

Problems with check-in. I'd asked for a ground floor room due to a recent back injury. I was given a room on the second floor which was inconvenient. BW beds are usually excellent - this one was too soft which didn't help my back. Micro & fridge in room was nice to store snacks, drinks, and munchies. Very limited breakfast selection. The biscuits & gravy were fresh and tasty. But no eggs, ham, bacon, sausage, English muffins, etc. Overall the room was ok but I think it's a bit overpriced for the value.

"Quick stop on our way hunting"

3
20/09/2017

That was comfortable pillows were nice price was very affordable staff was friendly breakfast was not the best usually cheaper breakfast have cream cheese for the bagels and more choices for a basic continental breakfast coffee was weak waffles the usual toppings were stale one strawberries not very desirable however for the price and the comfort of the room I would stay here only other complaint to 65 is I look forward to a nice Jacuzzi after driving and the jets in there Jacuzzi tub we're basically nonexistent

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback is important to us and helps us provide superior customer service to our guests. I am having maintenance look into our hot tub. Thank you again! -Annette Reiter

"BW Yellowstone Crossing is Excellent"

5
19/09/2017

As the manager, Annette did a great job fulfilling customer's needs, even though it was still far away from the date of arrival. The check-in process was really quick as they prepared all paperwork for you before you were there if you had already prepaid your room. I had a 2-room reservation, both of those king beds, the hotel staff upgraded one of those to a king suite for no extra charge. Both of our rooms are spacious, quiet and clean, and they really are worth the price I paid for. I would definitely recommend this BW Yellowstone Crossing to others if they plan to drive the Beartooth or go to any other nearby scenic view.

"Excellent"

5
18/09/2017

A great place to stay. Very reasonable rates. Very clean and well appointed room, quiet and spacious. Pleasant and very helpful reception. Certainly one of the best breakfasts we have had outside the top hotels - great range in a spotless dining area. The young man in charge of the breakfast did a wonderful job. Very convenient location. Highly recommended.

"Good value"

4
18/09/2017

Overall this is a great choice when traveling to the Billings area for work, most Billings hotels do not offer state rate. The coffee is not that great at the breakfast but the rooms are always very clean and the rest of the breakfast menu is always good.

"nice place"

5
18/09/2017

stayed here on way home from yellowstone. nice updated rooms. nice pool and hot tub. friendly staff . breakfast nice variety. has elevator to reach second floor. third floor allows pets. close to gas stations and fast food. but if you like a salad bar with homemade soup go the yogurt store in town.

"Best Western in Laurel, MT"

3
13/09/2017

Convenient for Interstate, average hotel, close to restaurants and services for freeway. Nothing special about location and surroundings but surprisingly quiet and clean. Complimentary breakfast with average selection

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. Your feedback is important to us and helps us create superior experiences for our guests. We look forward to seeing you again!

"Nice stay"

4
31/08/2017

Room was clean. No microwave or fridge. Would have been nice to have this. Thought it was kind of standard in hotels? Breakfast was ok. Small, but good. Front desk lady was very nice. Will be back again.

"satisfaction"

5
21/08/2017

such a nice place to stay. beautiful hotel . everyone is very nice and helpful, loved the beautiful pool which was recently redone. the layout of the hotel was very nice. If we are in the area again we will stay the there. it's a great place to get out and stroll around the beautiful area

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Noisy, dirty, outdated"

1
21/08/2017

Have stayed here many years in a row, but will look elsewhere from now on. We travel with a pet, so are always on the 3rd floor. Rooms are dated, carpets are filthy with weird bumps underneath, and beds/bedding are old with frames that stick out the sides to murder your ankles as you walk by. To top it all off, there is now a lumber mill that runs 24/7 out back so you cannot leave a window open at night - this is new and the deal breaker.

"Stay at Best Western Laurer Montana"

5
17/08/2017

Greeted by very friendly staff. High marks here. Room was clean and very nice. I would stay there again. They have re-branded the signs and logos so do not look for old branding you might be use to. I like the new branding. Bottom line all good!

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Manager Best Western Yellowstone Crossing

"O.K. stopover on way to Yellowstone"

3
15/08/2017

Yellowstone Crossing gives the impression this hotel is in an attractive area. In fact Laurel is industrial. On one side of the hotel is a saw mill and there is a large industrial complex across the road. On the plus side, the staff were all very friendly and helpful. Our room was O.K and was reasonably quiet even though the hotel is close to major roads. Breakfast was reasonably good. Fresh cooked waffles, good orange juice and good coffee. It was expensive for what it was but anywhere near Yellowstone in peak summer is pricey!

Best Western Y, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Montana needs Help"

1
10/08/2017

I guess this hotel is basically following suit with all other service providers in the state of Montana. I stayed in three hotels in Montana the past week and all were terrible. All were Best Westerns, this one was the worst. Blood on the wall, sheets not change out and a smear of feces also on the wall.

Sydney P, Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888. Sincerely, Annette Reiter Best Western Yellowstone Crossing

"Unexpected pleasure"

5
09/08/2017

We really enjoyed our two night stay in this hotel. It was close to the interstate, but was quite. It was very attractive and well kept. I would highly recommend stay here. The only down side to this hotel was a limited restaurant selection in the immediate area. However it is only about 20 min from Billings.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Travel to Yellowstone NP-First Stop Laurel, MT"

4
08/08/2017

This BW was in a great location in Laurel, MT. Close to restaurants and gas stations. Appeared to be newly refurbished. Nice lodge look in general. Lemonade w/strawberries and fresh popcorn were provided for guests. Nice sitting area in the lobby. Front desk staff recommended a wonderful restaurant within walking distance of the hotel. Breakfast was really good and had two waffle options-regular and BLUEBERRY...they were really good.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"BW Yellowstone Crossing, Laurel, MT."

4
07/08/2017

Very helpful; personnel. breakfast had a good variety and ample supply of cereal, meat, hot cakes, fruit, etc, etc. The room with a king bed had plenty of room. Air conditioner worked well, which was a relief since it was so hot on this trip.

"Worth the price in the Billings area"

3
06/08/2017

Stayed here because the price was 30% less than staying in Billings which we were visiting (Rocky Mountain College). Worth the 15 minute drive into Billings for sure. Room as clean...would stay here again.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Very Disappointing"

3
03/08/2017

We stayed here for the last night of our USA/Canada holiday. We chose the hotel due to the favourable reviews we had read, but quite honestly, it felt like a different hotel to the one we had read about. The receptionist at check in was very good, friendly and efficient. However, the whole feel of the hotel was not to our liking. The corridors were dark with a carpet that needed its edges cleaned and totally relaid as it was crumpled all the way along. The linens and towels in our room were clean and fresh, but the edges of the carpet in the room and also behind the furniture had clearly not been cleaned for a long time. Our room also felt a bit cluttered with furniture. The breakfast area was dark and dingy, with no natural light whatsoever. Breakfast items were not replenished quickly enough even tho it was not overly busy. This is a pet friendly hotel but we found it unacceptable that a couple had their dog eating out of a dog bowl at one of the dining tables. There was a sign saying no pets allowed at the breakfast bar.... So why was this allowed??? The indoor pool was very nice and refreshing, but the bubbles in the hot tub unfortunately did not work. As another review has stated, there were many parts of this hotel which really need totally modernised and updated. All in all, we did not enjoy our stay here. Laurel itself is not one of the nicest locations either. Next time, we will pay more and stay in Billings.

"Nice stopover!"

5
02/08/2017

We were here for just one night on our way to Beartooth Highway and Yellowstone. We have no complaints. The room was clean, the bed was comfortable, and there was a hot shower in the morning. My husband and I were up early as we wanted to experience the Beartooth Hwy. in the a.m. and arrive in Yellowstone N.P. by noon. We thought the complimentary breakfast was excellent. We liked the fact that you had choices: you could have strawberry or plain waffles. Toppings included powdered sugar, strawberries, or chocolate chips if I remember correctly. Coffee creamer choices included caramel, hazelnut, French vanilla, and a DaVinci gourmet flavoring. Pastries were also included as well as hard-boiled eggs, yogurt, biscuits and gravy, and sausage. I think Yellowstone Crossing made the effort to present a welcoming breakfast and we appreciated it. We would stay here again!

"Last choice"

2
01/08/2017

The staff was okay; not super friendly. Both beds in our room were covered in human hair; one bed appeared that it had been slept in, as the sheet were wrinkly. I was offered another room, but we had already unloaded and it was 10 pm; I didn't feel like loading all my children up. Instead we waited for the lone night staff to get off of work so she could go to Housekeeping to get us clean sheets. The breakfast was good, but hard to get to because of it's location to the pool and elevator. You have to kind of crowd around tables and people to get to it. I would not stay here again if I had the choice of another hotel. We almost always stay at Holiday Inn. This was my first time staying in Best Western. It will likely be my last if I have a choice.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Disappointing"

3
27/07/2017

This hotel is an odd mix of really charming decorating and things that could really used an update. I also think it could use a thorough cleaning! I can only judge the room in which we stayed, but the curtain had lots of little holes in it, the bathroom fan was filthy, the carpet had a bare spot, and the lamp shades had cob webs on the top of them. I think the cleaning staff cleans just what's on their list of things to do...but nobody ever does a deep clean of the premises. On the positive side, the furniture in the room was very nice, but while the chair and ottoman was quite comfortable, the upholstery should be cleaned! When we left, there were 2 gals at the front desk, and they were both very nice.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Really Great"

5
26/07/2017

I found on the website that this motel has a military discount which includes retirees. We got a very comfortable room with a queen sized bed for $87. Everything was perfect! Breakfast was typical but plenty of everything. I loved that there were lots of easily accessible electrical outlets in room 117 as we always have lots of things to plug in. Also loved that the room was cooled down when we arrived. I overheard an older employee encouraging the younger man watching over the breakfast things and I appreciated seeing that. Made me feel good! Even though the location was close to I-90 it was perfectly quiet in our room. Really great stay. I wished we could have stayed longer but the road called our name and we had to leave.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Enjoyable Experience!"

5
23/07/2017

Enjoyed our stay at the Best Western Yellowstone Crossing, Laurel, MT. The staff were friendly and helpful. The breakfast was hot and satisfactory. The room was comfortably cool and the shower hot! The amenities at the hotel met our needs.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Hotel nice,but check in"

3
18/07/2017

Check in more than 1 hour late. There were no clean rooms at 3:00 PM. A front desk doing everything to solve problems. And the general manager acting as if everything were normal. Forget about request Diamond Member. Business center not working. Best Western just like the others. Everything worked in the room Good breakfast. The General Manager should be more concerned with his guests.

Sydney P, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Nice Modern Hotel"

4
16/07/2017

The hotel is nice, modern and clean. All kinds of restaurants around, but the hotel itself is quiet. There is an elevator and an inner pool. Good breakfast (including hot sausages but cold eggs). Not far from the hotel there is a large industrial zone, and a train, but none of this is really heard inside the hotel.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Annette Reiter Front Desk Manager Best Western Yellowstone Crossing

"Great Stay"

4
06/07/2017

We have stayed at this hotel several different times. We have enjoyed it each time. We really like that this hotel offers guest laundry and is in walking distance to various businesses. We will stay here again once we are in this area.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Yellowstone Crossing

"The best customer service at this location"

5
06/07/2017

This location has an extremely accommodating staff and made our oldest Son's wedding a bit less stressful. The rooms are large and the beds very comfortable. The breakfast is very good, I just wish they offered hot eggs, not hard boiled. Overall, probably the best hotel experience we've had.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Yellowstone Crossing

"Great- after checking in"

4
03/07/2017

First she tried to put us into a king room(3 people), then she gave us a room that she already gave out(a couple on the bed) embarasing to say the least. the it was fine. The breakfast was good, good checkout.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 406-628-6888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Yellowstone Crossing

"Yellowstone"

5
01/07/2017

My friend and I were on a coast to to coast motorcycle ride when we spent the night at this facility. Upon arrival, hospitality was spewing out. The on duty clerk was very helpful right from the beginning. Tracy prepared a hot bucket of water to clean our windshields. It only got better from there.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Laurel"

4
01/07/2017

This hotel is above average. Good staff. Good internet and breakfast. Convenient to Billings, MT. Value is OK. Stopper in sink didn't work correctly, but not bad enough to get maintenance to fix it. As with most hotel/motels the toilet paper is too thin. I don't get why they all do "cheap" on such an item. Noise in room is not quiet if kids are bunking in the adjoining room. Laundry worked well and was economical.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Always excellent"

5
23/06/2017

everything about my room was exceptionally nice, with the exception of Laurel not being the nicest part of my beloved Montana trips! Wi-Fi was excellent, as were all other amenities/furnishings. The beds were super comfy. Room temperature controls allowed freedom of personal comfort, not being limited how warm or cool as many do. This is greatly appreciated by one whose home temps at night are a cool and comfy 55. Shower water pressure was great also, as well as instant hot water. The breakfast selection is far better than the average "continental" breakfast. The staff were exceptional, and I very highly recommend staying here if one needs to do business in Laurel or Billings.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Would not stop again."

2
21/06/2017

The spa notice clearly says "No Drinks" yet a guest was drinking from cans and clearly had too much, made our visit to the spa un-pleasant . . . plus the spa "bubbles" weren't working. We also smelt cigarette smoke in the room from the internal air-con system, we were also not convinced that we had been allocated a "pet free" room. The breakfast was the poorest in quality and service we have had in 8 BW stays in the USA. since mid-May

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 406-628-6888. Sincerely, Best Western Yellowstone Crossing

"Great place"

5
19/06/2017

Spent one night in this cute friendly hotel. Great value with friendly staff. Highly recommend. Definitely family and pet friendly. The pool and hot tub are nice after a long day of travel. The breakfast was good, normal hotel fare.

Best Western Y, Front Office Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Best Western Yellowstone Crossing - Laurel, MT"

4
18/06/2017

Fast, friendly, courteous service. Quick, easy check-in. Clean, well maintained facility and rooms. Comfortable beds. Great shower pressure and lots of hot water (3 stayed/showered in our room). Great breakfast. Quick check-out. Rooms are accessed from inside the lobby so you'll have to use a luggage cart if you have a lot of luggage.

"Great Breakfast"

5
15/06/2017

Great variety - biscuits, gravy, sausage, eggs (hardboiled) waffles. Great service by staff. Very busy, but still quiet. Convenient location. Being tourists, we missed the brochure rack in the front lobby area.

"Decent place to stay"

3
15/06/2017

We ended up here on the spur of the moment and the hotel staff was very accommodating in offering a room even though we had a dog along with us. The room was fairly Spartan but OK. The breakfast was OK but not one that I'll remember for a long time.

"Clean place, friendly staff"

4
16/05/2017

Enjoyed our overnite stay here, no complaints about room, staff or the average included breakfast. Went to a couple of nearby 'casinos' attached to business establishments...they're a hoot! Definitely NOT Vegas!

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your wonderful feedback and thank you for choosing Best Western! We are definitely not Vegas!

"Nothing to write home about"

3
08/05/2017

I have stayed at Best Westerns in multiple places and overall have been happy with this chain. Unfortunately this place was not the case. When we checked in they had "upgraded" us to queen suite. Well this meant instead of two queen beds which is what we requested, we got one queen bed and one queen sofa sleeper. We had a wet bar with fridge and microwave but we would have much rather had a real bed! They did not have any available rooms with two queens so we had to stay where we were or find another hotel. Also, the floor lamp did not work, the shampoo dispensers were empty, we did not have bedding for the pull out sofa and when the housekeepers came the first day they cleaned up and took the bath towels hanging up and did not replenish them. Lastly, the fan/air conditioning kicked on and off constantly with a loud, irritating noise each time. They could improve a few things at this hotel-getting the reservation correct would be my first suggestion. Checking to see if an "upgrade" would have worked for us would have been nice.

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your feedback- we will use this to improve our services. Thank you for choosing Best Western!

"Do NOT stay here"

1
29/04/2017

We arrived exhausted after a long flight to find garbage in our room: an orange, an empty gallon water jug, a used water bottle on the nightstand, and a half finished bottle of Coke. The desk manager came up to remove garbage after we called. There were hairs all over one of the fiitted sheets- they definitely were NOT changed, and a used soap at the sink. The floor had crumbs I could feel with my bare feet. Worst Best Western experience EVER. We stayed, only because we were too exhausted to move rooms.

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you for your feedback. We will use your feedback to improve our services. Thank you for choosing Best Western.

"Broken Items in Room, Unfriendly Staff, Bill Inaccuracy"

1
18/04/2017

We decided to book directly with the hotel, rather than an online vendor -- called and received a confirmed rate of $91 with taxes/fees included. The first room we were placed in had a toilet that was not working -- was moved to another room because "maintenance had left for the day" (it was 12pm). The next room had lights that did not illuminate fully -- were told issues would be fixed by time of our return that evening (around 10pm), they were not. Upon checkout, were told that the manager had discounted our rate due to the inconvenience - but our bill read the original cost quoted. Front Desk Agent stated that I had 'misheard' her the day before and $91 was the discounted rate. Would not contact manager and offered no explanation. Horrible customer service.

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I do want to let you know, on Sunday, I personally gave you a 15% off discount for the dim light. If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888. Sincerely, Sydney Pons General Manager Best Western Yellowstone Crossing

"Nice pool"

5
15/04/2017

Me and my girls stayed here for a couple nights. It was a great place to swim. The girls loves the pool and hot tub. The popcorn is the best!!! We checked in at 4. The front desk lady was so helpful and nice. That morning the front desk lady wasn't so helpful. Had kinda an attitude. She wouldn't reactivate my girls room key. She said they needed my key!!! But over all it was a great place to stay and would stay again!!!

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
Thank you so much for your wonderful feedback and thank you for choosing Best Western!

"Would not stay here again"

2
12/03/2017

I reserved a king room for my husband and myself. I noted that the hotel was advertised as a non smoking facility. That is very important to us, as we are not smokers and are very sensitive to the smell. We checked into the hotel, and the staff was nice and friendly. We went to the third floor to find our room. Upon opening the door, we were overwhelmed by the smell of cigarette smoke. I went downstairs and told the front desk person about the room, and asked if she had another room. She said they were all sold out. We were very tired as we'd just driven 10 hours, so we stayed in the room. When I checked out, a different staff asked me how my stay was, and I told her about the smoke. She said "humm, another guest said the same thing." Even though the price was right, and the location convenient, and the breakfast better than most, I would not stay here again on account of the smell. Sorry.

Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
On behalf of myself and all the staff here at the Best Western Yellowstone Crossing, I am sorry we failed to exceed your expectations. We hope you give us another chance to really exceed your expectations. I am so sorry that issue happened and we are working on bigger and better signage to counteract the smokers that still try to smoke in the rooms. Thank you!

"Great Hotel"

5
10/03/2017

We enjoyed our nights stay. Staff was friendly and helpful. Room and bed great. Will stay here again. Breakfast for a week day offered many options and everyone seemed pleased with choices. Coffee options plentiful....plain to syrups and teas.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you for your wonderful review and thank you for choosing Best Western!

"Nice Place to stay for a weekend trip"

3
07/03/2017

We needed a place to stay for a weekend trip to Billings. Price was great so we decided to stay in Laurel. Room was clean and tidy. Staff was nice and the check in was quick and smooth. It is close to several restaurants which was nice. It was definitely worth the price we paid and would stay here again.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for the positive feedback and thank you for choosing Best Western!

"Very quiet for location"

5
03/03/2017

Lobby very well maintained with great staff. Room clean. I did call about the bath tub as there was damage to the inside which was exposing more fiberglass and small hole. It was taken care of. Full breakfast not the standard pick your cereal and a have some toast which was nice.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for your wonderful review. Thank you for choosing Best Western and please come back to see us!

"Poor Customer Service"

1
28/02/2017

This poor review is because of a situation handled poorly. We Checked into the hotel for a four day stay because we have family in this town. Upon checking in nothing was said that the pool was unavailable. We have stayed at this hotel several times over the years since it was built as it has have some nice features; pool/hot tub, breakfast bar, and close to the interstate and everything we need in Laurel. The Grand kids love swimming in the pool when we visit. So when the Grand kids came over to go swimming we find out about the pool when they go to the pool area only to find a small sign on the door saying it is closed. I asked the gal at the front desk about it and she apologized but too bad. We ended up spending money to go to a hotel in Billings so the Grand kids could go swimming. We come to Laurel once or twice every year, we will be staying in Billings from now on.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
On behalf of the staff at Best Western, we are sorry your expectations were not exceeded. Thank you for your feedback and we hope we have the chance to exceed your expectations once the pool renovations are completed in the coming weeks.

"Laurel MT"

2
18/11/2016

Best Western is the hotel of choice for us. We have stayed at many locations. This was the worst room we have stayed in. There was something under the carpet that was lumpy throughout the room. The internet was also very slow. Most BW have very nice dresser set ups where the refrigerator, microwave and TV are. This had an old dresser and the microwave was sitting on top of the fridge as if we were at a motel 6 or similar. Disappointed

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Bryce and Gail- I am so sorry we did not "WOW" and live up to your Best Western expectations. I will admit this is a dated property BUT we are working on it with multiple planned renovation projects in the near future! We hope you choose to stay with us again if you are ever out this way and get to experience our upcoming renovation projects for yourself! Thank you for your review and insight and again we are very sorry. Thank you for your loyalty to our brand.

"comfortable stay great staff"

4
23/10/2016

I was stung by a wasp shortly after checking into the hotel. the young women at reception was extremely attentive to my needs. I sincerely appreciated her kindness and professionalism. The room was very clean, comfortable & quiet. Great location for travelling.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for choosing Best Western and your positive review. We hope you join us again on your next travels. Thank you, Sydney Pons General Manager

"Nice but showing it's age"

3
18/10/2016

First time I'd stayed in a Best Western in a few years. Beds are too soft for my taste and showing their age. Bathroom was small as well. On the plus side breakfast was good and the in-room refrigerator had a separate freezer compartment. Just around the corner is an IGA grocery store so I was able to get away from fast food and gas station food on my cross country drive. Would choose it again for these reasons.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Valued Guest- Thank you so much for your kind word but sorry for not exceeding your expectations. We hate to see that you were not WOWed by our property. If you are every in the area again please contact me directly and I will personally make your reservation. Thank you, Sydney Pons

"Very Comfortable"

4
18/10/2016

Easy to find off the interstate, very clean comfortable room, lots to eat for breakfast , quiet location, close to shopping and restaurants, would definitely stay here again if we were driving by here

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Ms. Rene- Thank you so much for your kind words and we are very excited at the hopes that you might stay with us again! Safe travels- Sydney Pons

"Nice hotel, good rooms & breakfast"

4
17/10/2016

Very nice, clean rooms with good breakfast. Nice indoor pool too. Room was large (King room) with desk and very comfortable lounge chair. Coffee machine, fridge and microwave too. Only bummer was we were on level 2 and early in the morning could hear those above us walking around. Suggest asking for room on level 3

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Mr. Mark, Thank you so much for your kind words and reviewing our property. I hope you join us again next time you are in town. We will make sure to get you on the third floor! Thank you, Sydney Pons

"Why not fix it"

2
09/10/2016

Clean rooms, friendly staff and overall clean facility. The reason for the low rating is because of the unresponsive maintenance and the front desk's willingness to make excuses (valid or not) as to why it wouldn't work. I was told the card reader on the back door does NOT work when the weather is cold. After 3 days of telling both the day shift and the night shift, it never was fixed. Don't think I would put a device on something that doesn't work when it's cold in Laurel, MT. That's kind of like putting an AC unit on a house in Phoenix but you can't use it when it's hot outside. The "auto-answer" was I needed to swipe my card a few times and it will work. I guess I'm one of the dumber guests after spending 80 nights in a hotel this year because I could not get it to work. They finally hung a sign on the door to tell guests to use the front entrance on the 4th day. Other than that I would recommend this place. Just don't stay when it's cold or use the front door.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Valued Guest- I am so sorry for any inconvenience the broken lock on the back door has caused. I would love for you to reach out to me directly next time you are here so I can personally apologize. The door is broken and we have ordered the new part; it's on the way! I will talk to the staff about the "it doesn't work in the cold" reasoning you were given. We have it open during the day and lock it with the signage at night. We hope you come back and stay with us again and I am very sorry for not exceeding your expectations. Thank you for choosing Best Western! Sydney Pons [email protected] 406-628-6888

"Best kept secret so why am I tell you this?"

4
06/10/2016

My husband and I have stayed many times over the past years and enjoy the staff, comfort of the room, and wonderful breakfast. This is one of those places you enjoy visiting, but don't want everyone to know about so you will always be able to get a room there. To me Yellowstone Crossing is like coming home for a visit.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much of this awesome review. Please ask for me directly when you are in the area again and I would love to meet you! Thank you for choosing Best Western Yellowstone Crossing! Sydney Pons 406-628-6888

"I'd stay here again"

4
04/10/2016

Nice, clean hotel that is easily accessible. Friendly staff, complete hot breakfast, pleasant room. Solid Wi-Fi, and quiet facility. Comfortable bed, and room had good-sized fridge and microwave. My husband actually ate the breakfast, but he seemed to enjoy it (though there was canned fruit, not my favorite). We didn't have time to use the Fitness Center or pool.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Casey B- We are so glad you enjoyed our stay here at the Best Western Yellowstone Crossing! If you ever travel this way again please keep us in mind! Thank you, Sydney Pons General Manager

"Good, Clean, Comfortable....But!"

4
01/10/2016

You can always tell a BW facility by the way it's furnished and set up. This is no exception. Well decorated and cheap laundry facilities and free popcorn! On the down side, The toilet quit flushing and on inspection, the handle had come disconnected. It was held together with a piece of wire for Pete's sake. I reconnected it and it worked ok....no charge BW.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
TechyD- Thank you so much for your insight and review of the property! I am so glad you were mostly satisfied with your stay. If you ever have a maintenance issue while at the property again please reach out to the front desk; we have a maintenance employee who is on call 24/7! Thank you! Sydney Pons General Manager

"Several Disappointments"

3
29/09/2016

Booked this hotel because it is listed as Pet Friendly...not so. Pet rooms are on the 3rd floor half way across the hotel. To take my dog to the green area required walked back half the length of the hotel, taking the elevator to the ground floor then walking the entire length of the hotel to the back green area for business. Every hotel I have ever stayed at that was Pet Friendly had rooms close to an exit for convenience.....

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Ms. Max Schuaer's Mom, We at the Best Western are so sorry for any inconvenience the location of our pet rooms caused. Next time please make sure you request ahead of time a room by the exit (although all our pet friendly rooms are on the top floor). If you ever come this way again, please ask for me directly so I can assure you get a room either near the stairs or near the elevator. Thank you for choosing Best Western, Sydney Pons General Manager

"Great location!"

5
07/09/2016

My wife and I stayed here on our trip to Yellowstone NP. Right of I-90 with everything you need close. Great place to start your entry to the Park on Beartooth Highway!! Kuddos to the manager who was multi tasking running the breakfast while also managing the front desk by himself!!

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Ed- Thank you so much for reviewing our property! Ron- the front desk attendant- is amazing and we are so happy he is on staff with us ; thank you for the recognition. Please join us if you ever travel out this way again!! Thank you again, Sydney Pons

"Very comfortable"

5
30/08/2016

This BW is just off I-90. There are restaurants in the area and a Walmart not too far down the street. Although the surroundings are typical frontage-road, the hotel itself is very nice. Clean, very comfortable rooms and a decent breakfast with make your own waffles, eggs, yogurt, cereal...etc. The staff was very friendly and helpful.There is a small grass area with a few picnic tables in the very back of the motel. I stopped here after riding over Beartooth Pass.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for your review and we hope that you stay with us again if you travel this way again. Thank you so much for choosing Best Western! Sydney Pons

"Trip to Visit Famiy"

4
28/08/2016

This is a nice hotel - the staff is friendly and very helpful, breakfast is great and the location is good. The hotel is pet friendly and the pet fee is reasonable - just an FYI, though, all pet rooms are on the 3rd floor in case that needs to be taken into consideration.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for your review and we hope that you and you furry friend stay with us again if you travel this way again. Thank you so much for choosing Best Western! Sydney Pons

"Better that Billings!"

5
22/08/2016

On our return trip home from Great Falls, Mt. we tried to get a room in Billings. Not so easy, since the State Fair was in full swing there and available rooms were more than we wanted to pay. What to do? Stay in Laurel, just a few miles down the road from Billings with a delightful hotel that met all of our specifications. The rooms was large with a very comfortable queen bed, the bathtub/shower was well thought out for my husband with mobility problems with great water pressure. The only thing that might have been better was the breakfast but it did offer muffins, scrambled eggs and sliced and fried sausage bits. Not the best but adequate.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for your review and we hope that you stay with us again if you travel this way again. I do hope that you will as our breakfast menu will be changing! Thank you so much for choosing Best Western! Sydney Pons

"Dropped the Ball"

3
05/08/2016

We have stayed at this motel on several occasions and enjoyed our stays so I booked a room for 08/05/16. When we arrived we were told they were overbooked and did not have a room. The desk clerk stated they had tried to call us the evening of 08/04/16. We were at home all evening and did not get the call or a phone message. The reservation was booked on the Best Western site and I received a conformation e-mail. BW really dropped the ball on this one.

Sydney P, General Manager at BEST WESTERN Yellowstone Crossing, responded to this review
John, I am so sorry that this happened to you. Please call and ask for me personally if you are ever in the area again so we can make sure to not only get you a room but exceed your expectations. Thank you for your review and we will be taking it into consideration moving forward. My sincerest apologies, Sydney Pons

"Nice place to stay"

5
02/08/2016

We stayed here after traveling up Beartooth Pass highway 212 from Yellowstone national park. The staff were very friendly and the breakfast was very good. The pool was great and we enjoyed the hot tub after a long day of driving. The location is just outside of Billings Montana and I think this gives it in a vantage. It is right off the interstate and easy to get in and out of and the price was a little better than Billings. If you are going to Yellowstone or coming back from Yellowstone take the Beartooth Pass on the way, it is a beautiful drive.

"Comfy, clean hotel"

5
28/07/2016

Passing through Montana, we found an affordable, brand name gem at this hotel. Substantial complimentary breakfast but get there early to have choices. The beds were very comfortable and the place was quiet. It is walking distance to quick serve restaurants, coffee shop, and gas stations. We loved the convenience of the location to get back on the road quickly. There is a small pool but we didn't use it. Call ahead to get a room that is okay for pets. Even though the room we had was pet designated, it smelled and looked just as clean as the rest of the hotel. Enjoy your stay!

"Great Value Close to Yellowstone National Park"

4
27/07/2016

Excellent value and clean rooms in a quiet setting. Perfect location for quick access to Yellowstone National Park and Cody Wyoming. McDonalds next door open 24 hour shift. Motel staff very helpful and pleasant to deal with. Bed super comfortable.

"Quiet , Comfortable"

4
24/07/2016

Spent a night here in july . Reasonably priced . Clean Comfortable and suprised that it was quiet . While unloading luggage we heard numerous train horns blasting and were worried it would keep us up all night. Needless to say we did not hear anything all night . I would not hesitate to return here again

"best western/yellowstone"

4
05/07/2016

Very nice hotel. Further from Yellowstone than anticipated. Service and facility very good. Clean, comfortable, food average. Staff friendly. Area very beautiful, lot of history. Can,t think of anything more to say. Review shouldn't have to be so long.

"Very nice place."

5
04/07/2016

This location is centrally located and the staff are very friendly. We stayed over one night during a recent vacation across country. The rate was affordable and they offer breakfast included in the rate.

"Gateway to the Beartooth Highway"

4
20/06/2016

Okay, once you have decided you are not going to stay in Red Lodge, back up 60 miles and stay here. It's west of Billings, and in the perfect location for assaulting the Beartooth. It's a popular motel, so book well in advance. As far as the property goes, the rooms are nice, the breakfast is good, and the staff is courteous. The parking is easy, and the Wi-Fi is strong. There are plenty of nearby stores, restaurants, service stations. It's a great place to stay .

"Overpriced"

4
19/06/2016

Requested first floor room by the exit for our dog, but pets are restricted to the third floor. Our room was as far from the side exit as one could get, which was tough on my arthritic dog. Check in was a bit of a fiasco, not necessarily due to the staff member but the unorganized group in front of me. Breakfast selection was good and the room was clean. Mattresses/pillows were just okay, and the fan unit turned off and on all night, so we didn't get the best night's sleep. The pool policy is 24/7, and although we did not take advantage of it (it was crowded with aforementioned group until late), it's worth a mention.

"Good stay"

4
14/06/2016

The room was clean, and up to date. For a family of four it was just a little tight. There didn't seem to be a good place to put things that were out of the way. After staying at Best Western plus it was just a step down. There were no good places to plug anything in. These are all just petty problems. The room overall was very nice. The breakfast was fantastic as well!

"Nice rooms/bad breakfast "

3
11/06/2016

Stayed here with another couple. We were happy to see the pool area was open 24 hrs/7 days a week. HOWEVER, the hot tub had things floating in it, the tile around hot tub and pool needs to be replaced. The jets in the hot tub were more like air bubbles instead of jets. The towels on the pool area were so small they may have dried my 2 year old grandson. The breakfast area was very small, not big enough for too many guest to eat at the same time. The eggs were inedible, tasted and texture of powdered eggs! Pancakes and sausage were good.

"Staff great hotel not worth the money"

3
09/06/2016

I am at hotels over 100 nights a year, the hotel staff very good. Pillows not good, noise next to trains very loud in the early AM. Doors slam hard and shake the rooms next to you. The hotel nightly rate is higher than it should be.

"Just OK"

3
20/05/2016

We usually stay in Billings when we go to Montana, but because we were headed to Powell we thought we would try the BW in Laurel. The place overall was just average. The upgrade we received was adequate but not anything special. Furniture was not clean. Bed was hard. AC was noisy. I am usually grateful for any and all breakfast that is offered at a hotel but this was not very good. Some kind of artificial scrambled crumbled eggs. Sausage I think was Microwaved, and the biscuits and gravy was just ok. Might have been not such a bad experience if the breakfast room was not being patronized by workers in filthy clothes that smelled so bad the odor lingered after they left the room. I will stay in Billings next time. Not a bad place, just not what we like. We have nothing against the working man, for sure, but we don't like to stay where work crews are staying.

"Excellent place to stay"

5
20/05/2016

Upon arrival I was welcomed like an old friend. I asked for a nice family-styled place to eat and the Beartooth Grill was suggested. Wonderful place to eat. My room was just wonderful. I liked the fact that there was a phone on the wall in the handicapped equipped bathroom. It gave a sense of security in case it would be needed. I hope it never needs to be used but what a sense of security! Room and staff were very friendly, helpful, and kind. If I am ever in need of a night to stay in the Laurel area I definitely will stay at the Best Western Yellowstone Crossing.

"Excellent Service"

5
03/05/2016

We stayed at the Best Western at Yellowstone Crossing and were upgraded to a suite. We enjoyed the accomodations which included a pool and jacuzzi, the best part was the pool had changing rooms and a shower.

"Month long stay +"

3
25/04/2016

Nice and convenient for me and my coworkers. Breakfast is so so, about 3 days is all I can handle of it. But the coffee is good and hot. Rooms are clean but the beds and pillows could do for replacement. Wifi is ok, tv has plenty of channels, staff is friendly especially the breakfast attendant. Unless you have bad knees or lots of luggage use the stairs, elevator is slow and clunky and didn't care to ride in it. Pool area with hot tub is nice too

"A Pleasant Surprise!"

4
10/04/2016

I was pleased to find this small hotel clean, well maintained, and all amenities as advertised. The indoor pool was small but heated and clean. The breakfast was somewhat limited but adequate and of typical Best Western quality. The staff were pleasant and efficient.

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
First off I want to thank you so much for choosing us to stay with on your trip. I am very pleased that you enjoyed your time with us. All the staff her takes pride in what they do and I am glad that it showed. We try our best to make sure everyone has an enjoyable stay with us and with your opinion we can do whatever it takes to make it better. Thank you again for staying with us and I hope to see you come back in the future.

"GREAT stay!!"

5
23/03/2016

We spent two nights here and we WILL stay again!!! This seemed like a newer hotel and was nicely kept up! Our room was clean and very comfortable! Beds were great and so were the pillows. We had a fridge in our room and that was very handy. The pool was fine- the whirlpool jets didn't seem to be very strong, but we used it anyway, The breakfast each morning was quite good for a hotel breakfast! There were several choices including biscuits and gravy (which I recommend!), pastries, breads, eggs, sausages, cereal, juice, coffee. There was a nice area to eat your breakfast. There was also popcorn in the later afternoons/evenings. Close to a CVS pharmacy and Walmart store for anything you may need. Very reasonably priced!!

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you for writing such a great review about us!! I am pleased about everything that you wrote. We try our best to keep everything nice and clean. The breakfast bar had a lot of items to choose from and it is open from 5am to 10am every morning. IN addition to the breakfast, we have added the Grab and Go option. This new feature is for anyone that may have missed breakfast whether it was getting up earlier then it opened or slept in. The Grab and Go is a fresh fruit, granola bar, and bottle water, in a bag to take with anyone that pleases to have one. SO maybe next time you come down to stay with us you can grab one of those. I do want to apologize for the hot tub jets not working properly, we will take a look into that and see what we can do to fix it. Again thank you for such a great review and I hope to see you come back again.

"4 nights away from home"

4
20/03/2016

on a recent visit to the Billings area, to visit family - we were again accompanied by our dog - so we checked out the hotels in the area - and settled again on the BW Yellowstone Crossing. It is convenient, clean [and the Bedbug review gave it a good rating] and accepted our dog [for a small extra fee]. Staff were great, room was good and breakfasts were satisfying... All in all, we enjoyed our stay - and would return.

"Food"

3
06/03/2016

Same item every day. Link sausage and I believe they were supposed to switch. The sausage gravey was gook. No begals. Buns cold. Milk warm. They only had a bowl of peaches. Pool are was nice the sauna could be about 10 degrees hotter.

"Recommend "

4
19/02/2016

We booked 3 rooms , very comfortable, clean, continental breakfast was good. We spent time in the pool and hot tub. Beds were comfortable, and for long visits they have laundry facilities. This is our second stay and recommend to all for a great stay and reasonable priced.

"Lovely Little Hotel in Laurel"

4
16/02/2016

We stayed at the Best Western Yellowstone Crossing a few times. Our latest stay was this weekend. The hotel is located in Laurel just a few minutes out of Billings Montana. It is a nice western themed hotel. The rooms are decent. They have a good sized mini fridge in the room. It had good water pressure in the shower. They have shampoo, conditioner, and body wash dispensers right in the shower. That was a nice change in stead of the little bottles. They have a nice pool and hot tub area. There is an arcade for kids. Breakfast is served from 5-10 a.m. It has a good breakfast. With the usual cold and hot cereal, toast, muffins, fruit etc. They had real sausage and biscuits and gravy. With a good selection of juices and hot teas as well. They have fresh popcorn in the lobby every night. There is no side door to get into the property. So remember to either go in the main front door. Or the one located in the very back.

"Great value, nice alternative to expensive Billings"

4
14/02/2016

This was a nice surprise 20 short minutes from Billings, and at least $50 less per night than comparable hotels there. It was a clean hotel, spacious and comfortable for our family of four, with a nice pool for the kids. We arrived around 7 pm, and were happy to find several quick-serve dining options next door and across the street. We had the queen suite, which consisted of a pull-out couch with TV in the entry area, a bathroom with sinks between, and the bed and another TV by the window. Enough space for everyone to spread out, with microwave and fridge. Breakfast was adequate with cereals, hot options (biscuits/gravy when we were there), pastries, fruits and excellent coffee! We were a little disappointed there were no third-floor rooms available as we'd requested in our reservation, as first floor was a little noisy (little children above us must have been playing tag). Also, bring ear plugs if you're a light sleeper-- the trains pass through all night long. After all, it is the home of the Laurel Locomotives! Overall this was a good hotel for the money and we will stay again when coming to visit family in Billings.

"It's a Best Western"

3
23/01/2016

Locate centers in Laurel, only stayed here because of price. But we ended up leaving and going to stay at a Hampton Inn in Billings. On check in staff was a little rude when I asked about online prices. But oh well, I booked online anyhow and it went through immediately unlike the hours she told me it could take. Beds were hard, pillows were lumpy and the tore open used condom wrapper on found on the floor after tucking my children in bed was slightly disgusting. Prob won't be staying there again.

"Traveling with pets"

4
11/01/2016

If you are traveling with a pet, the only kind of room that is available is a room with two queen beds, I wish I would have known before booking. Breakfast was ok, the French toast was over done and the sausage was burnt, the fresh fruit was delicious and was really fresh.

"Very comfortable and clean"

5
31/12/2015

The room was clean and comfortable and nicely appointed. Each bed had plenty of comfortable pillows. Hotel is easy to reach from the interstate. The breakfast is average - biscuits and gravy, french toast, assortment of cereals. They provide complimentary tea and coffee all day/evening and have free popcorn in the lobby. It was nice to grab a fresh cup of coffee and relax in the dining area after we arrived. The hotel was quiet, pet friendly, and reasonably priced. They have a nice, small indoor swimming pool that we used on a stop-over several years ago but did not on this trip. The hotel personnel were all very pleasant.

"BAD WEATHER TURNED OUT GOOD"

5
16/12/2015

The weather was horrendous and we were forced to stay in the Billings area over night. I checked with the Best Western hotels in Billing and was treated very rudely by their desk staff so called the Best Western in Laurel and was treat great. And the rate was 40 less that Billings. When we got there the staff was great, the hotel was beautiful and the rooms very comfortable. The breakfast the next morning had a lot of variety and was good.

"shopping"

5
13/12/2015

great quiet stay,would recommend to anybody,would stay again in a heartbeat, a short drive to billings,one of the better places the wife and I have stayed at in a long time,lots of things to do/eat within walking distance.

"Great experience"

4
10/12/2015

Really fantastic budget experience - clean hotel, friendly staff, great breakfast, wonderful indoor pool, pet friendly. My only note would be, that I was confused by the Yellowstone name, and surprised to find the hotel was in an area of strip malls down the street from some kind of refinery/industrial park. Laurel is like the Newark of Montana.

"Hidden Gem"

4
08/12/2015

I was totally surprised to find this hidden gem in Laurel, MT! The facility was of relatively recent construction as compared to many similar hotels out west so it was in excellent condition. The place was spotless and the staff were wonderful. The room had good access to high speed internet - quite unusual in my experience with hotels. There was a fair array of items in the free breakfast array and I especially liked the early opening of the breakfast line!

"Excellent Facility"

5
01/12/2015

This facility is pet friendly which is a top priority for us The facility is clean, the staff is professional and friendly. The location is easy access to I-90, shopping and restaurants. We stay at this facility whenever visiting family and friends in the Billings/Laurel area.

"Vacation"

5
28/10/2015

I was highly impressed with my stay. It was clean and comfortable. The breakfast was great and the staff were very courteous. I will definitely be back. There is an inside pool and jacuzzi. The beds were very comfortable and very good wifi connection.

"Great atmosphere and wonderful property"

5
25/10/2015

You can just feel the love when you walk in the door, they not only care about the guest but the property as well. Decorated for Halloween, I noticed that rooms were very well kept up as is the lobby and the eating area. The staff was exceptional and I would highly recommend this property to everyone.

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you for such an incredibly nice review! Everyone at the Best Western Yellowstone Crossing takes pride in their work, and it show by how pleasant our customers are. We are appreciative of anyone who takes the time to leave a friendly review and love that you feel a part of our family now! We love to decorate for all holidays so we hope that you can come back around Christmas time to see our lights. Thank you again!!!

"better than expected"

4
18/10/2015

We only planned a night after a long drive on our way to Yellowstone in Billings but this stay was better than expected, thanks also to the receptionist who was extremely helpful and friendly; so nice when you are tired; the rooms were comfortable and clean, spacious and contained all you need! Highly recommended in this area.

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are excited the you choose us after a long traveling day. We hope you enjoyed your time in Yellowstone, such a pretty place to visit. We strive to make you feel at home when you are with us. Thank you again and we hope to see you come back.

"Diamond in the Rough"

4
14/10/2015

I booked this BW while staying at a BW in Cheyenne WY. The BW in Billings was full, this was a great option. Well maintained motel, with a lovely, inviting, rustic lounge. The young woman who checked me in, believe her name was Kayla, was so capable and efficient! There were a lot of people staying that night, but she seemed to take it all in stride, with a smile. The breakfast was the usual BW fare, could be more imaginative, perhaps someone in the organization could address this issue? Laurel is a train coupling town, no end to the trains on the side tracks and all. I slept fine, but have learned on these road trips, to bring a white noise machine with me, just in case.

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you for such a great review. We take pride in our staff and service for each individual's visit. I do however apologize for the selection in the breakfast bar. We do try to meet everyone's needs so by you letting us know how we can change or what we need to change, we can make sure that everyone has an enjoyable experience. Thank you so much and we do hope you come back to visit us.

"Charming"

5
11/10/2015

This hotel was such a surprise! The décor I felt like I was in a Ski Lodge. The breakfast area had nice Fall floral arrangements on the tables. The Hostess was very nice and the food was great. You could tell the Staff cared about their guests!

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. Everyone at the Best Western Yellowstone Crossing takes pride in their work and it shows by how pleasant our customers are. I am glad that you were able to come down and enjoy a hot breakfast in the morning. Thank you so much and we do hope you come back to stay again.

"The room lacked nothing - filled with extras!"

5
10/10/2015

I was surprised at how everything was supplied and thought of. This hotel had everything all in place for a relaxing time. No calls down to the front desk for more soap or towels - they anticipated what and where you would need something. The Jacuzzi was all set with towels and shampoo to fill it with bubbles if you wish! The breakfast items were full and lots of choices. Internet was easy to set up and use.

Erin C, Front Office Manager at BEST WESTERN Yellowstone Crossing, responded to this review
Thank you for such a great review!! We do appreciate you taking the time to compliment us on everything. The staff takes pride in showing great customer service, in every department, and I am pleased that you received it. The Jacuzzi room is a great room and has such nice features to it. The breakfast bar is open from 5am to 10am everyday with a variety of hot and cold items. I hope that you were able to come down and enjoy the pool and hot tub that is open everyday 24 hours. Thank you so much again and we hope you come back to stay again.

"Got earplugs?"

2
02/10/2015

This property is very clean, the rooms look nice, and the staff is quite friendly. However, it is located behind some industrial plant that makes a whiny noise - all night! It sounds like a wood chipper. (Indeed, I looked the next day and the plant makes building studs. Maybe its the waste getting ground up.) The breakfast was OK, but nothing exciting. Basically, it is a nice place - just bring your earplugs if you stay there.

"Nice."

4
27/09/2015

Clean and comfortable with a nice shower and stocked toiletries. It's not an area I'd be comfortable walking through at night but parking area felt safe. There is a nice grassy pet relief area. Overall a good stay. Note- we almost didn't get a room because they were booked, and although I requested a pet room when I reserved a month before, the front desk didn't have that information and almost put us in a second floor room, and dogs are only allowed on the third floor. You may want to call and confirm online bookings as information seems to get lost.

"Good Hotel."

4
25/09/2015

Hotel is located just off I-90 and was very convenient to access. Hotel was clean and quiet, despite a number of children staying there. Breakfast was good, with the exception of the scrambled eggs, which were rather dry. Staff was very helpful with getting connected to the internet.

"Visiting Yellowstone"

5
22/09/2015

This hotel was great! All the staff were so friendly, helpful, and knowledgable. We were in the area to visit Yellowstone so the only thing I wish is that this hotel was closer to the park! The rooms were clean and comfortable as were the public areas. Breakfast was great. The pool and hot tub area was well kept. Not one bad thing to say about this place!

"Great Stay. Great Price."

4
22/09/2015

Great hotel find in a small town. Best Western lives up to it's reputation with this hotel. Rooms are clean, nice and new. Beds are comfortable and rooms are quiet. There wasn't a fridge or microwave in the room, just a coffee maker with supplies. But the pool and hot tub make up for that. Plus they have a wonderful continental breakfast with two comfortable rooms in which too eat. Eggs, sausage, dry cereal, yogurt and lots of fruit and great coffee greet you in the morning and goes until 10. Friendly staff was helpful in answering questions about the town. By pass more expensive hotels in Billings and stay here. It was fabulous!