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Best Western Plus Hotel Laredo Inn & Suites, Laredo

4.5/5  - basé sur 189 notations.
3110 Santa Ursula Avenue, 78040, Laredo, United States - See map

With an ideal location and superior guest services, the brand new contemporary Best Western Plus Laredo Inn & Suites is a prime choice for business and leisure travelers. The Best Western Plus Laredo Inn & Suites offers everything you need for a pleasant stay from free hot breakfast to free Wi-Fi Internet access. When looking for Laredo hotels, location is important and we offer guests easy access to I-35. We are located just minutes away from the Laredo International Airport, Mall del Norte, Laredo downtown and the Texas A&M International University. From business travelers to leisure travelers, count on our Laredo hotel to provide top notch accommodations, friendly service and modern amenities. Our free hot breakfast is the ticket to getting the day started right. Enjoy stacks of hot waffles, eggs, breakfast meat, plentiful cereal selections, pastries, fresh fruits, and yogurt along with other breakfast favorites. Our famous 100% Arabica coffee or chilled juices are the perfect addition to a hearty breakfast. When staying with us, you'll feel like you’re at home. With our brand new pillowtop mattresses, you can rest assure that you'll have a great night’s sleep. All of our rooms come equipped with a microwave, refrigerator, hairdryer, iron and ironing board. Our free high-speed Internet will help you get work done efficiently and without a hassle. Book now at the newest hotel in town! We look forward to your stay at the new Best Western Plus Laredo Inn & Suites located on I-35. Enjoy your stay!

Best Western Plus

Hotel Laredo Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 190 guest reviews
NOTE ISSUED
Excellent
149
Very Good
33
Average
5
Poor
1
Terrible
2
REFER TO NOTICE
Business Business
64
Couples Couples
28
Family Family
76
Friends getaway Friends getaway
8
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"laredo restful night"

4
12/07/2018

What a great hotel, will definitely recommend. easy check in, great entry and lounge room has no smell, it was great beds are firm and pillows are soft, you have a small frig, coffee maker and microwave right off the highway, easy to get to, but right on the highway noisy traffic a/c got nice and cold, very cold great tv, lots of plugs internet easy to access large room with large chair and footrest Highly recommended

"Nice clean hotel"

4
28/06/2018

Stayed here on business for about 5 days. Room was nice and clean. Hotel is modern and relatively new. Very similar to a Hampton Inn. Breakfast is basic with a few hot items. Has an indoor pool with a hot tub which was nice. The gym is weak - a treadmill, elliptical, stationary bike and one weight machine. Staff was friendly. I would stay here again if back in Laredo.

"In the Heat of it all, my stay was great in Laredo"

5
18/06/2018

This location and staff are the reminder to me all that's terrific about Diana and team . In Laredo ,if your seeking service with smile and very good breakfast, enjoy what I have in previous visits with this Best Western property. The staff lead by Diana always provides a very good experience and would encourage you to experience what I have in previous visits as I offer reviews and always a pleasure to note this location as Diana as taken care of my needs every time I 'm in Laredo visiting on business.

"great place"

5
27/05/2018

friendly staff great manager, breakfast social hour on Wednesday ,close to restaurants and gas stations.And very clean rooms.good size tv,comfortable beds , close to mall ,grocery stores and theaters.

"not bad limited parking for large or long vehicles street parking only"

4
22/05/2018

very limited parking for large long vehicles on street only. rooms by elevators car hear the loud ding when it goes floor to floor. .great breakfast.good food. great front load washers and dryers. computers are in open front lobby no privacy from people or noise printer was not working for whole stay of 3 days. had to sent to front desk to print.not very close when walking to a restaurant comfortable bed

"Great Stay"

5
01/05/2018

We found BW Plus in Laredo to meet nearly all of our needs. Fantastic attentive staff, clean, comfortable rooms, and convenient location. Appreciated parking lot security. Wifi issues the only minor problem.

"Excellent Customer Service"

5
13/04/2018

Excellent Customer Service. No tips need just keep up the good work. The next time I travel to Laredo Texas I'm sure I'll be staying at this Best Western Plus. The staff was very professional, helpful and courteous.

"Good Stay"

5
09/04/2018

Nice location. It was a wonderful stay. Everything was provided accordingly. Breakfast eggs could be better than powder ones but other than that its always a pleasure staying here. Located close to good restaurants

"Comfortable"

4
02/04/2018

Needed a place to stay for the night after a long drive, and I chose BW Plus because I liked the one in Houston so much. This one wasn't as nice as the one in Houston, and the breakfast wasn't as good (which was a bummer because I love a good breakfast), but it didn't suck either. Most importantly, the room was clean and comfortable and the people were friendly and helpful. Couple of suggestions: -The tiles between the hallway and the pool area get VERY slippery when wet; using those tiles in that location seems like a strange design decision. They really need to invest in a longer rubberized mat that covers that entire distance before somebody falls and breaks their face, which I saw almost happen a couple of times in the short time I was there. -The computers in the front could do with a little maintenance so that they functioned like normal Windows 10 computers instead of being incredibly difficult to navigate because of the wacko way they're set up, and so that it were easier for a user to confirm that they've cleared all of their personal data when they've finished. Why isn't incognito mode available on Chrome? It solves that problem.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Neil S: Thank you for your review and for sharing your experience. Our goal is to deliver exceptional service and comfortable accommodation to all of our guest and we appreciate your concerns. However, I regret to know that your stay was not as satisfactory as we wanted it to be because we failed in some aspects. Once again, thank you for staying with us and hope to see you back at Best Western Plus Laredo. Respectfully, Diana Murillo General Manager

"PERFECT in Larado"

5
14/03/2018

Perfect in Larado the Best Western Inn & Suites in Laredo is the best cleanliness safety great food friendly staff, close to shopping close to restaurants great for family and for business trips. Choose this hotel for your next trip.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Nancy: Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Best Western Plus Laredo. I hope you took advantage of our indoor pool located in the ground floor. We look forward to welcoming you back next time! Respectfully, Diana Murillo General Manager [email protected]

"Colourful decor and great hotel"

5
05/03/2018

Great lobby decor with red, grey and black colours. Nice big room with again beautiful colours and decor. Beautiful breakfast area. First place in my three week trip that they attended to my gluten free needs by bringing me a choice in a basket to choose from.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Rocky1895: Thank you for taking the time to share your feedback on our beautiful hotel - Best Western Plus Laredo. I'm delighted to hear we were able to accommodate your diet needs (Gluten Free Items). I hope you were able to take advantage of our indoor pool located in the first floor. We look forward to welcoming you back next time! Respectfully, Diana Murillo General Manager

"Very nice hotel"

4
11/02/2018

Our suite was large and the view from the top floor was interesting. The WiFi was poor. The room had everything you could need and housekeeping was very good. The breakfast was only fair. Staff were very good. The area was not the best.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Fehlow: Thank you for taking a moment to share your stay with us. We appreciate your feedback and I will reach out to our internet provider to check out the issue with our service. Furthermore, I would like to know more about our breakfast. Please email me your concerns on our breakfast. We look forward to welcoming you back at Best Western Plus Laredo! Respectfully, Diana Murillo [email protected]

"Two Day stay was Fantastic!"

5
08/02/2018

I am offering insights to the Best Western noted as in past stay ,this Hotel is far a away the best location one may consider if traveling to Laredo. Victor at the front desk, a new smiling face ,did acknowledge my Diamond Status enthuastically offered my snack or additional 500 pts I am entitled to and I was vey impressed.Each day my breakfast offered was fresh and tasty ! I had the pleasure of seeing Diana Murillo again and her overall professionalism to any questions or request was always fulfilled and I highly recommend this location to all

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Steve R.C.: Thank you for taking time in reviewing the Best Western Plus Laredo. We are so glad to hear that you were impressed by our staff, especially, Victor. As a hotel, we strive to make sure that each and everyone of our guests feels welcomed and comfortable during their stay. Once again, thank you for being a Best Western Rewards Diamond member. It was my pleasure seeing again at the property. We hope to see you back soon! Respectfully, Diana Murillo General Manager

"BEDBUGS!!! STAY AWAY!!!!"

1
30/01/2018

I stayed here for 5 nights in December 2017 and regretted it. I will never stay there again. I left with multiple bedbug bites that kept me itching for over a week after I left. I had not stayed anywhere else – this is the only place it could have come from. I let the manager know when I left and he told me they had not had any other complaints but they would look into it. I have stayed at hotels all over the country and in third world countries and have never had this happen before. The hotel itself is one of the newer hotels in the area. It is about a mile from the border and located on a somewhat seedy strip of import shops and fast food restaurants. It is not far from the mall which also has some nice restaurants. The bed and furniture looked fairly new, although I should have looked under the mattress for infestations while I was there. Check-in was quick and the internet worked fine. There was breakfast which was pretty basic but at least had some eggs and sausage. This hotel was pretty inexpensive which is why my work made me stay there instead of the Embassy Suites. If it weren't for the bedbugs, this would have gotten an above average rating, but those bites made me miserable and I will never recommend staying there to anyone.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello DrTom234: On behalf of the Best Western Plus Laredo Inn & Suites, please allow me to extend our sincere apologies regarding your stay at our property. We take every report of bed begs very seriously and promptly address the situation. I immediately removed the room from service for inspection by a Pest Control company. That examination failed to find any trace of bed begs. The safety of our guest and the cleanliness of our property are top priority for which we take pride of ourselves on keeping our teams equipped with the knowledge, training and tools needed to identify and address any issues. Once room was place back to service, we had no encounters of any bed bug issues. Yes, your are right, Dr. Tom, we are the newest hotel in town and we are close by the border and local restaurants. Although it is apparent that your recent stay with us is not on of your favorites. If your travels bring you back to Laredo, I hope you will give us another opportunity. Respectfully, Diana Murillo General Manager

"Just as home!!!!"

5
04/01/2018

If you are traveling to Laredo Texas you need to stay at Best Western Plus at Laredo is the best hotel. You are treated as if you are at home, the hospitality goes above and beyond. This hotel is close to everything, is clean, the beds are soft and comfortable, the rooms are comfortable and the cleanliness is spotless. Is a great hotel to go with the family or for business.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Irisr626: Thank you for taking a moment to share your stay with us. We appreciate the praises on our staff. We are pleased that our staff was able to accommodate your needs and excel expectations. We are extremely thankful for your loyalty with Best Western International and we look forward to future visits at our beautiful Best Western Plus Laredo Inn and Suites. Have an AWESOME day! Respectfully, Diana Murillo General Manager

"nice hotel"

5
03/01/2018

nice new hotel, very friendly staff, well lighted parking lot. hot breakfast. Usually crowded and full on the weekends. Indoor pool. close to the border and has a lot of restaurants within 3 miles plus a Walmart

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Ples R Thank you for your review of the Best Western Plus Laredo Inn and Suites. Yes, you are right!, we are the newest hotel in town with a indoor heated pool. I'm delighted to hear you took advantage of the pool. Our weekends are usually with a lot of international travelers coming shopping at the new outlets. If you should return to the area, we would be delighted to host you and your family again. Hope to see you soon! Respectfully, Diana Murillo General Manager

"Breakfast not as advertised"

2
03/01/2018

Breakfast is not available after 9 AM eventhough we were told the hours for breakfast was between 7 AM to 10 AM. The tables were dirty and there were no knives or forks available. The only think we had on both days was orange juice and dry toast. Everything was gone by 9:30 on day one and by 9 AM on day two. The tables were dirty and the trash cans were full above capasity and most trash was on the floor. Nobody came out to clean or replenish breakfast area. First time staying and will never stay at this place again.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Ms. Paredes: Thank you very much for taking the time to share your thoughts and comments about your recent stay with us. We strive very hard to make each stay and very guest's stay perfect, however, it appears we fell short during your stay. I would like to apologize for falling short of your expectations regarding our breakfast. We give the utmost importance to our guest comments as it help us improve and continually provide the best guest experience possible. I checked with my front desk staff and guest service log book and I do not see no issues concerning the cleanliness, breakfast items and hours. We always extend our breakfast 30 minutes more due to the high occupancy to service every guests. Once again, I sincerely apologize for the mishap and ask you not to take the Best Western Plus Laredo as a bad hotel. We hope to see you back at our beautiful property. Please let me know in advance when you will be visiting our city so I can offer you a discount rate. Respectfully, Dmurillo General Manager [email protected]

"Comfort away from home"

5
24/12/2017

Staying at the Best Western Plus Hotel in Laredo Texas is something I look forward to doing. I visit Laredo at least every 4-6 weeks and never consider staying anywhere but at Best Western Plus on Sta Ursula street. The staff is very friendly and efficient and always make us feel very welcome. Their professionalism is admirable and I plan to continue staying at this hotel everytime I visit Laredo.

"Best hotel in its class in Laredo"

5
22/12/2017

This hotel is quite recently build (2.5 years aprox) is clean and nice (although for me the color scheme picked is a bit weird, too much red everywhere) in my opinion is the best hotel in its class in Laredo, we have stayed before at the hampton further north, but reading the recent reviews, it seems to be in urge of a freshen up. Breakfast is good and plenty but it stops early, so if you are a late starter, be aware! Beds are comfy but pillows could be better. Overall, great hotel for an overnight stay.

"With family and the indoor pool is why..."

4
11/12/2017

I usually always stay at the other BW but daughter wanted to swim so... indoor pool vote won. It's close to I35 so... it's loud, better bring ear plugs. Parking is tight but glad they pay a guard to be out all night. The bed was firm but springy and the pillows are tiny and flat. Bathroom small and I was upgraded to a suite. Breakfast was bad this morning because I got up late and had to fight the 8.30am crowd and there was no eggs. Daughter liked the pool although it is tiny so she's happy... dad's happy. I was planning on 3 nights but due to the never ending I 35 noise were moving on early in the morning. I'd go back up to the north side BW next time for the quietness and great breakfast. Not a bad hotel and VERY good friendly staff but I 35 dud it!

"Family Time"

5
10/12/2017

The staff was very friendly. Victor in the front office was very friendly and polite. The hotel room was very clean and comfortable. Breakfast was great. One day they served biscuits and gravy and the next day they had refried beans and potatoes. Wonderful variety and it was delicious. Overall it was a excellent and I highly recommend it.

"Great service"

5
01/12/2017

Two weeks ago I stayed at this beautiful hotel. The entrance is amazing and upon checking in the clerks diana and victor were great. They made my checking in wonderful and fast. I would diffenitly would stay there again.

"New and comfortable"

5
29/11/2017

The hotel is new, clean, and safe. The staff is excellent and very helpful. When I got ill, the desk attendant was most courteous and extended my stay. He made sure that the next hotel I was going to go to was notified and made sure the food I ordered got to my room. The rooms are spacious and comfortable. excellent bed and pillows. Located in the older part of town, but close to the freeway and many restaurants.

"Perfectly Adequate Mid-Level Property"

4
16/11/2017

Stayed here this week for a quick one night turn around. Chose the BW because of location and its proximity to where we needed to be the next morning. Nice newish clean property. Adequate breakfast and reasonably fast wi-fi. My room was comfortable and clean. Exceptionally good rates. The only downer was the excruciatingly slooooooow check in. They had only one individual working the front desk and it took her an inordinate amount of time to deal with each guest. All in all though, pretty good. Will likely stay here again.

"Best hotel in Laredo for the price!"

5
16/11/2017

The rooms have everything you need! Front office staff is very helpful! Great location! Loved my stay and experience! The fitness center is open 24/7 and breakfast is great! I don't know what else you could possibly ask for!

"Good to see it is still number 1..."

4
13/11/2017

I spend last week on Best Western Plus Laredo and i'm sure its the best option on Laredo.Very clean, friendly, good breakfast and indoor pool are the main features of this great hotel. My only advice is pool dress code. During weekends friends from Mexico go to Laredo for shopping and is very easy to see them jumping to the pool with normal clothes, even with socks. During this past weekend i saw a big family with teenagers doing that on a liitle pool designated for little kids.

"Great Hotel for a Great Rest"

5
05/11/2017

I stayed at this hotel every time I travel south by car. Love it.Bed is great and you get a good night sleep as it is quiet, dark, and comfortable. Highly recommended whether for business or pleasure.

"Mr. O."

5
29/10/2017

Overall stay and service was excellent, rooms were comfy, clean, and everything working as it should. Staff and Mgr, cant say enough of their professionalism, and courtesy, just overall a pleasant stay!

"Easy Like a Sunday Morning"

5
23/10/2017

Stayed two nights at this BW Plus.. This was our first time staying at a BW Plus. The hotel was extremely clean and the staff was very helpful. My family and I would definitely stay at this hotel again and highly recommend it to any of our friends and family.. Cobra Waxahachie, TX

"Great looking building and staff was very friendly"

5
23/10/2017

The hotel is a pretty looking building and was easy to find, the room was nicely laid out and roomy, breakfast had plenty of food options to choose from. The staff was friendly and helpful on all questions I asked.

"standard"

3
21/10/2017

nothing special. room was standard and breakfast industry standard. was very noisy but you could see border from window . close to many restaurants and shopping. Souviners across the street. safe parking.

"1st Time"

4
18/10/2017

Was not bad for the first time I was very impressed of the quality in the actual luxury of the room. Do not hesitate to sign up for the points and will stay there again or try others Best Westerns....

"Excellent Hotel and Best Value"

5
14/10/2017

From the time we walked in to the foyer and front desk at our night check in to the check out morning 3 days later, I was impressed with the excellence displayed throughout our stay here. The front desk staff at any time of the day or night are very friendly. Smiles and cordial welcomes are the norm here. Our room was immaculately clean-carpets and bathroom included. King size bed was very comfortable with plenty of pillows. The amenities were all in working order (i.e. HD TV, Microwave, coffeemaker, iron, refrigerator). The only tthiing that bothered us was the fact that we had to reset the free Wi-Fi on our I-phones everytime we wanted to go online. Not sure why, but that was minor compared to the excellent facilities which included the indoor pool and heated jacuzi, the fitness center which included an eliptical and treadmill plus a total gym and plenty of towels. Full breakfast had good variety and freshly cooked omelets one morning, bacon, sausage, beans and breads, juice and coffee. TV's had FOX and CNN to get either "Blue or Red " news. This is just a great value for what you get when you stay here. This is where I'll stay from now on when I come to my hometown to see my parents. This Best Western is the Best kept secret in Laredo but I think, not for long\\ By the way, there was a security guard watching the vehicles in the parking lot at night.

"Fabulous except for one thing"

3
03/10/2017

I like this place. It's new. It's fresh. It's spotless. However....... I seriously object to the fact they have Fox News on both TVs. The tv that greets you in the main entry and the tv that is in the dining room. I have stayed there on 3 different occasions and all 3 times it's been the same thing. Fox News in my face. I understand people have different political views but I don't want to be doused with the managements ideals when I'm staying in a place that is there to provide me respite. I find it offensive and inconsiderate. I've stayed in other Best Western Plus properties when I travel and the smart ones have on the weather channel, which is very helpful to travelers. Why not stay neutral Best Western Plus Laredo and make it nice for everyone?

"Excellent hotel and staff! Super clean!"

5
30/09/2017

Hotel room was super clean and comfortable. Staff was kind and friendly. Evening receptionist was very helpful with scanning and emailing very important paperwork. Definately would recommend this hotel. My kids loved swimming in the warm indoor pool.

"Road Trip Through Texas"

5
28/09/2017

Nice Hotel! Clean, comfortable bed and very nice front desk workers. Sorry I did not get the front desk workers names. They were very helpful in getting us to a place to eat. The beds were the best. This was day 5 of our Corvette trip across Texas so I guess this helped the bed feel so great. Nice clean rooms.

"Staying during Hurricane Harvey"

5
09/09/2017

This hotel was excellent in cleanliness and friendliness, even though they were completely full due to Hurricane Harvey. My husband and I would definitely stay here again even if it was not as hurricane evacuees.

"Great place to stay when crossing the border"

5
07/09/2017

Desk clerks Sylvia and Joe went out of their way to make sure we were comfortable. They had some things we had forgotten in the room when we checked out ready for us when we returned from Mexico. They were very caring and accommodating.

"Convenient"

5
30/08/2017

Very Convenient location on oh 35. Very comfortable bed and pillows, very good breakfast. This hotel provided a great value for the money. I would recommend this to anyone needing an affordable place to stay.

"Evacuate"

5
28/08/2017

Was a pleasant stay. Needed the hotel to evacuate from corpus to leave for the hurricane. The staff was always helpful and polite. Id go to this hotel again if given the chance, i always prefer best western since im a rewards member.

"Exceptional"

5
26/08/2017

Whenever I travel to Laredo I always look forward to staying at the Best Western Plus Hotel on Sta Ursula Street. I enjoy their service and always make me feel welcome. The employees are very friendly. I will continue to stay at this Best Western Plus Laredo, Texas

"Decent, minor issues."

4
26/08/2017

I left corpus bc of the hurricane. I checked in without issue, but i asked if i could add a day. I was told, they couldn't tell me but they would get back to me. After dinner, u checked again, i was told he would call me room. He never called. But when i first checked in, going up to my room, i spoke with a couple who added a day when they checked in--no problem. Hmmm... Rooms are nice,, fairly clean, but not perfect. I always check for bed bugs. I found sunflower seeds (!) Under the mattress and hair behind the toilet seat. Nothing major, all minor. Breakfast is ok, not always hot (cooked enough). The coffee is glorious though. Parking lot is a little small and i think they have security. They aren't in the greatest part of town it looks like. Staff is nice. Just perplexed about the adding a day to my stay.... When others did without problem. Overall, a good hotel that I'd stay again (or longer).

"Clean and Cozy"

4
01/08/2017

The rooms where clean, the beds where comfortable, and the berakfast selection was big! Went with a large group for a tournament, and the hotel was very accomidating, and had no problem with all of our guests. Would stay again.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello StephanierA2921HI: Thank you so much for your review of our hotel. We are delighted to hear you and your team enjoyed your stay with us. I will share your review with my staff and hope to see you back in Laredo on your next tournament. Respectfully, Diana Murillo General Manager

"Nice place "

5
30/07/2017

This BW looks great inside and out. It's under-priced, compared to other BWs. The accommodations are great, and the place is well-maintained. Hotel staff was very helpful and courteous, and I especially liked that they have a security guard walking the parking area at night. I met the hotel manager and she was very pleasant, professional, and welcoming! I highly recommend this place.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Alex: Thank you for taking time to review our beautiful hotel - Best Western Plus Laredo. My staff and I are delighted to hear you enjoyed your stay. Once again, thank you for staying with us and hope to see you back! Respectfully yours, Diana Murillo General Manager

"Great hotel"

5
09/07/2017

Exceptionally friendly staff and very clean rooms. Breakfast was rather good, the refried beans were great on top of the scrambled eggs, bacon was rather greasy and very thin. Having picante sauce on the side was nice.

"great place"

5
04/07/2017

every time we stay at the best western plus the staff is always very friendly even though there's more people there waiting always very polite with everyone rooms are very clean the only thing is that i like my bed a little softer but that's me still feels good but everything is 100% at that hotel great job to all the staff there.

"Great!"

5
26/06/2017

We had a great time here with the family. The staff is very friendly and the hotel is so clean, comfortable and secure. Excellent breakfast. We liked to see security at night at the parking lot. Nice indoor pool, but I think it needs a little more ventilation, it smelled like chlorine. We'll come back soon!

"Staff is friendly, and property maintained well!"

5
23/06/2017

Valeri, Diana all staff, excellent! A happy bunch! From cleaners to breakfast folks everyone professional and friendly! Nice to see. Breakfast better than normal. Rooms are large and all lights, A/C etc work great. a fairly new property

"Everything you need in a hotel"

5
21/06/2017

The room was clean and very well equipped with all the amenities you need like Microwave, Refrigerator, coffee maker, TV, etc.. The front desk staff was courteous and helpful. The foyer was very well decorated and furnished. I would definitely stay here again.

"Great place"

5
15/06/2017

Very nice people who operate this motel. Everyone makes you feel welcome and that you are part of their family. I would not stay anywhere else in Laredo. Great location with easy access to downtown, I35 and points of interest.

"Best Western Laredo Texas"

4
07/06/2017

Clean comfortable room at very reasonable price. Front desk clerk was very nice and let us know there would be free drinks and snack at 6pm. There was beer and soft drinks along with cheese nachos and chicken tacos! Can't wait to see what their breakfast is like! So far everything is super! Only have one criticism, CNN Fake News was on in the lobby!

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Marianne: Thank you for taking time in writing a review of our hotel. It was a pleasure to have you staying at Best Western Plus in Laredo. Thank you very much for your wonderful comments about our locations. Sorry to hear your are not a fan of CNN, but we are required to have a news station 24/7. We hope to see you back in Laredo, TX. Sincerely, Diana Murillo General Manager

"Great property"

5
06/06/2017

I saw this property last December after I had booked at another hotel. This time around on my way to and from my quick trip into Mexico I stopped to see if there were rooms available as I'd not made a reservation. They did and I got a great rate as they were having a special. It location adjacent to the highway leading into Mexico was convenient. I inquired about how long the property has been in operation and was told less than a year. Staff was friendly, security for the parking lot at night. Rooms tasteful and beds comfortable. Morning breakfast was tasty, dining area clean and well serviced.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Dear Andres H: Thank you so much for taking time in writing a review of our hotel. We are so pleased you liked the service you received from our staff. I will share your feedback with my staff so they can be aware all of our guests are happy with our service and stay at a Best Western International Property. I hope you had the opportunity to use our indoor pool located on the first floor. Hope to see you soon! Respefectfully, Diana Murillo General Manager

"Awesome place"

5
27/05/2017

The best hotel I've stayed in. Really modern and really friendly staff. We slept very comfortably due to the amazing bed. The pool and the hot tub was an amazing experience. I will definitely stay here again

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Louie: It was a pleasure to have you staying at Best Western Plus Laredo. I appreciate your review. It's nice to hear you enjoyed your stay. I hope you took advantage of using our indoor pool located in the ground floor. Hope to see you back in Laredo! Respectfully, Diana Murillo General Manager

"New Hotel, Very High Value - Highly Recommend"

5
24/05/2017

Terrific , large rooms with separate sitting area, above average bathroom space and amenities. New, very clean hotel. Nice lobby / public areas. Very large breakfast area with comfortable seating, more like a restaurant than a breakfast bar area. Typical breakfast fare for BW or similar ... only caution would be.... they don't understand how to make scrambled eggs !! Right on the border.... convenient to conduct border area business. Not a lot to offer within walking distance regarding any entertainment or food.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Michael W: Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging and we sincerely appreciate your business. It is nice to read that our hotel is up to your par and had an excellent stay. Sorry to hear, our scrambled eggs were not tasteful that morning. We cook fresh eggs on a daily basis. We hope to see you back in Laredo! Sincerely, Diana Murillo General Manager

"Great place, clean, great value"

5
19/05/2017

This is not your typical Best Western. This is a great, clean and very well appointed hotel. I would definitely stay here again and so should you. Love the $90 price. I don't know what else to say because to post my prior sentences it says I have to use 200 words so I'm just rambling to get 200 words. I don't think I'm going to post any more. The quick brown fox jumped over the lazy dog. Now is the time for all good men to come to the aid of their country.

"Excellent overnight stay"

5
17/05/2017

The experience at this hotel was excellent in every way: welcoming reception by a very friendly, courteous, and helpful staff; spacious and clean room, comfortable bed; good selection at breakfast. The hotel is fairly new and everything is clean and well managed. Will stay there again.

"Excellent bussines hotel"

5
17/05/2017

The atención on the personal Was great and the people fantástic I will visit this hotel in the future, every thing in celan and nice, is more than a place to stay, the bussiness centrer is small but effective. Thanks

"Very Nice Hotel "

4
16/05/2017

We stayed their this past weekend for 2 nights the staff is very professional hotel is really nice we will definitely stay their again when we go to Laredo.the only thing I wish is that they would keep the pool open longer.

"Great Experience"

5
09/05/2017

Clean rooms and great breakfast front desk staff amazing!!!!!!!!! great job janitsa price is good and very quaint delicious coffee gym is a must at all hotels excellent choice of decor and spotless clean soft bed this is home away from home

"Quality of hotel and service"

5
08/05/2017

From the first time we travelled to Laredo, Texas, we have always stayed at the Best Western San Bernardo. We love it! The staff is very friendly and helpful, the hotel has an ambiance that welcomes the traveler. The location is superb.

"Overall Great Hotel"

5
04/05/2017

This weekend stay was overall a great one. The staff was helpful and available at all times. The value, quality of bedding, cleanliness and rooms overall are great. The location offers easy access to a variety of locations including restaurants. No complaints about this hotel at all!

"Laredo Beautiful "

5
01/05/2017

If you are going to Laredo and want to truly feel the warm beautiful hospitality of the the City and the people who live here you must stay at the Laredo inn and suites Best Western Plus !!!! Sylvia and all the ladies here are the sweetest ever ..... Joey and Jaimie are the BEST !!!! This property is run with care and professionalism at it its best !! Location is perfect to access all sides of Laredo and the chance to experience all that Laredo has to offer !! This is a beautiful clean property and you are treated as long lost family when you arrive and depart !!!! They staff here has made me feel so welcomed to the city and all it has to offer !!!!!

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Brin67: Thank you for taking time in reviewing our beautiful hotel and town as well. I'm delighted to hear my staff are very attentive to every of our guests. My goal is to provide the best customer service in town. I hope you had the time to enjoy our indoor heated pool located in the ground floor. Hope to see you back in at Best Western Plus Laredo Inn and Suites! Respectfully, Diana Murillo General Manager

"Edwin K"

5
23/04/2017

The staff is awesome at the front desk.. The General Manager Diana Murillo is very helpful and sincere and goes out of her way to make sure your stay is a pleasant experience, which usually doesn't happen at many other Hotels! The rooms are very spacious and clean. The breakfast area is also very clean and spacious and the food is very good....

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Edwin K: Thank you for your feedback and for staying with us. I'm delighted to hear you had an awesome stay with us. My goal at the hotel is to provide excellent service to all of our guests and experience a warm welcome at my property. It's good to hear you enjoyed our hot deluxe breakfast and met your expectation. We hope to see you back at Best Western Plus Laredo! Respectfully, Diana Murillo General Manager

"Mr Joe"

5
21/04/2017

Overall our experience was excellent!! From the arrival to the stay, and the breakfast. Will truly recommend this hotel to friends and family. WOW! Didn't know i had to write an essay for this review.

DIANA M, General Manager at Best Western Plus Laredo Inn & Suites, responded to this review
Hello Mr. Joe: Thank you for taking time to write an awesome essay of our beautiful property. I'm so delighted to hear you enjoyed your stay and let your friends and family know of the Best Western Plus in Laredo, TX. I hope you took the time to enjoy the indoor heated pool located in the ground floor. Hope to see you back in Laredo! Respectfully, Diana Murillo General Manager

"New. Nice. Close to border. "

5
12/04/2017

If you want to get an early jump on things and make that border crossing early, this is the place. Or, coming from San Miguel de Allende and driving for 10 hours, this is a great spot to chill for the night. Fresh paint. Modern decor. Microwave. Fridge. Big tv. Lots of room seating. Spacious room. Comfy bed. Good and quiet a/c. Forgotten amenities available for purchase in lobby. Nice offering of breakfast food at your typical motel free breakfast. Pool. Whirlpool. Fitness center open 24 hours with 1 bike, 2 treadmills. A very good choice.

"Extremely Good"

5
03/04/2017

The is the "Best" Best Western we have ever stayed at. We have used BW about 25 times in last 5 years. Very new, very comfortable, quite clean, spacious and quite good service. Large breakfast room and good food. Definitely tay there again.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Michael: Thank you for your feedback and for staying with us. Our goal is to provide great service and comfortable accommodations to all of our guests. I'm delighted that our hotel is up to your par and you had an excellent stay. We hope to see you back in Laredo! Respectfully, Diana Murillo General Manager

"Nice Laredo hotel"

5
03/04/2017

Perfect place to stay in Laredo. Nice clean rooms and efficient staff. We stayed here to cross the Mexican border the next day. It is convenient to discount shopping the mall and restaurants. And a couple of minutes to the II Bridge

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Jim M: Thank you for taking time to review our hotel. I'm glad to hear you had an awesome stay at our hotel. While in town, I hope you took advantage of the new Outlet Mall which just open recently. Its located close to International Bridge 1. We hope to see you back in Laredo @ Best Western Plus Laredo. Respectfully, Diana Murillo General Manager

"You will love it"

5
20/03/2017

Awesome service, lovely get away spot every time I visit Laredo I stay at the best western you cant go wrong. Clean rooms comfortable beds affordable prices. what else could you ask for BUT if you do ask for something the staff will bring it to your door.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello 257Guillermor: Thank you for taking time to write a review of our hotel. I'm delighted that you enjoyed your stay with us. Glad to hear you found a get away spot in Laredo and hope that you took advantage of our indoor pool located on the ground level. I will show my staff your review and thank them for the great work our guests are seeing. See you back in Laredo! Diana Murillo General Manager

"Business as usual, No Suprises!"

5
19/03/2017

I travel to Laredo and always enjoyed the stay ,but this time seeing GM Diana at front desk covering a shift with professionalism and very positive reception at entry and I cannot tell you how impressed I was to entire stay . She has always exhibited a high level of enthusiasm to all guest including myself. Afternoon team of Joey and Jamie were very attentive to a request I needed and with high sense of urgency took care of me! I felt as the most important person in the hotel despite it being very busy with Spring Breakers . Kudos to the housekeeping team as from Breakfast to check-out ,the team has it down !

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Steve R.C Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of guests and we appreciate your business with us. I'm glad that my staff and myself were helpful during your stay. It was a busy week with Spring Breaker and being an International Holiday - Benito Juarez, our hotel was very business. We hope to see you back in Laredo and staying with us again. Have an awesome trip to your next destination. Respectfully, Diana Murillo General Manager

"Very Nice and Very clean"

5
16/03/2017

Clean and well taken care of. The staff greeted us with polite, professional attitudes. There was a guard on site at night so I felt that my vehicle was protected and it was easy to get to because it was right off of Highway 90.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Dragondramas: Thank you so much for your review of our hotel. We are so pleased you liked the service you received from our staff. I will relate your feedback to my staff of your review. Once again, thanks for staying with us! Respectfully, Diana Murillo General Manager

"Wonderful experience"

5
22/11/2016

We had never vistied the Laredo area before, so we chose this hotel based on TA reviews. What a lucky break. First, the hotel is new and beautifully done. Secondly, we were here to do some birding and this hotel was close to almost all of the places we wanted to visit. Lastly, we wanted to eat real Mexican cuisine (not Tex-Mex), and there were wonderful restaurants very close to the hotel, one of which was with walking distance (the only restaurant we ate at twice). We booked this room through Trip Advisor and saved over $30 a night for a king room. Excellent facility.

"very nice personal and clean room"

5
07/11/2016

Personal was very helpful and nice. Clean rooms and good breakfast. I forgot some stuff in my room,and they helped me out and said i could just pick it up on the next visit. Very honest. Wich is not easy to find anymore.

"Thank you again!"

5
02/11/2016

My husband and I returned here October 30 and just left today. Two of my other brothers also stayed here during this time as well. We can not say enough positive things about this hotel. When we arrived we were greeted by Sylvia who remembered us from last year. She gave all of us a beautiful room with king size beds, frig, microwave, sofa. The hotel is so clean, secured and the best place we could ever stay while in Laredo. We had breakfast everyday which included waffles, different kind of eggs everyday, fruit, yogurts, milk and rolls and Danishes. Since we were traveling as a family they once again allowed us like last year to watch tv and hang out in the lobby. They even sent us cookies for us to share! Once again they treated us like we were part of their family, always asking if we needed help with anything because they remembered that we had come down last year to bury our mom and this time we had returned to pay our respects. Thank you again to Sylvia and to Joey at the front desk and to the management team as well as housekeeping who made sure we had plenty of towels, soap etc. When we return to Laredo we will only book this hotel! Thanks and our love to the entire staff.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Mexicangilr2: Thank you for your feedback and for staying with us. We sincerely appreciate your business and congratulate you for celebrating our 1st Anniversary of Opening and being our 1st Trip Advisor reviewer. It is nice to hear that our beautiful hotel is up to par and you had an excellent stay. We hope to see you back in Laredo, TX. Have an awesome trip to Mexico. Respectfully, Diana Murillo General Manager

"New Hotel With Rude Front Desk"

4
01/11/2016

Less than a year old, this hotel is very nice and very clean - as it should be being that new. The breakfast served was very good - very good. The chef was exceptionally nice - visited with him when he was replenishing the buffet. However, the front desk personnel could learn something from him about the treatment of customers. As we checked in, the front desk clerk had an attitude - oh, just another customer! Quoted us one price and charged us another. When checking out the next morning, the front desk clerk was argumentative about the price (about a 10 dollar difference) and just plain rude. Probably will not stay there again. Too many nice hotels in Laredo to be subjected to rudeness.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear PatzMorelia: Thank you for your feedback and for staying with us. It is nice to read that the location of our property is up to par and you enjoy our breakfast selection. I sincerely apologize the issue with your check in/check out process. We'd like to obtain some additional feedback regarding your experience. Can you kindly call me directly or email me at [email protected] We value you as our guest and hope you will continue to choose Best Western International for your future travel needs. Respecfully, Diana Murillo-General Manager [email protected] 956-608-2491 ext. 601

"Diana GM and team have a First Class Operation, Check it out!"

5
01/11/2016

The Holiday season upon us and I highly recommend that you consider this newest hotel near the mall and all that maters to zip code 78040 as noted Diana's leadership is evident as I travel 30 % of the month and each time in Laredo ,without a doubt here's where I spend my money. Clean,Friendly and NEW!

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Steve R.C. Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business. I'm glad to hear that my staff and myself provided you with the best customer service in town. We hope to see you back in Laredo. Respectfully, Diana Murillo General Manager

"Very good option...."

4
31/10/2016

I stayed with my family last weekend, and i really enjoyed this hotel. Very good location, hotel and room very clean and excellent attitude service from Diana and Sylvia. My little girls did spend hours on the pool ( pool is heated and sometimes too much hot, the hotel must find a way to regulate the temperature) and breakfast buffet was really good. We were accommodated on 4st floor and without noises we sleep very well. The only reason i'm not giving 5 points is because the pool, very hot without a way to regulate the temperature. This is a condition dangerous for toddlers.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear AlexMolina: Thank you for taking time to review our beautiful hotel and giving us feedback on your stay. Our goal is to deliver exceptional service and superior accommodation to all of our guest. Your feedback concerning the pool temperature is very helpful and will let my maintenance supervisor adjust the temperature. We hope to see you back in Laredo and staying with us again. Respectfully, Diana Murillo General Manager

"Very Excellent Service"

5
26/10/2016

When my wife and I come here, we are treated very well. The room is comfy. The staff is outstanding. Sylvia at the front desk always treats us like we are her best friend. The Breakfast prepared by Veronica is very delicious and she always makes sure we are treated very well. I highly recommend this hotel to any traveler.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Jenlish31: Thank you so much in taking time in reviewing our beautiful hotel. I'm delighted to hear my staff provided you an outstanding service. Thank you again for your feedback and we hope to welcome you back soon. Respectfully, Diana Murillo General Manager

"This hotel should be called the jewel of Laredo"

5
25/10/2016

This new Best WEstern in Laredo is beautiful. The common areas and the room was lovely and comfortable. I recently stayed in a 5 star hotel in WAshington DC. My bed in Laredo was as good or maybe even better than the 5 star bed. The room was immaculate, decorated well, large and comfortable. The breakfast items were plentiful, hot and delicious. Every staff member I interacted with was pleasant, professional and helpful. And even more amazing was the reasonable rate! Good job!

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Pamela P: Thank you very much for staying at the new Best Western Plus Laredo Inn and Suites and taking time to review our beautiful property. I'm delighted to hear you enjoyed the hotel and we provided you with a 5 Star hotel. We take pride in provided the best customer service in town. Thank you again for your feedback and we hope to welcome you back soon. Respectfully, Diana Murillo-General Manager

"Road Runners 40"

5
16/10/2016

Great new Hotel with excellent staff and property. We were very Happy with this Hotel and stay Great location for our needs. Many resturants and shopping available. The rooms were very comfortable and clean. We will stay here again.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Rodneyd189: Thank you for taking time in reviewing us and staying at the Best Western Plus Laredo Inn and Suites. We delighted to hear you enjoy our hotel and the location as well. Hope to see you back in Laredo and staying with us again. Respectfully, Diana Murillo - General Manager

"Great STay"

5
13/10/2016

This is one of the nicest hotels that I have stayed at. Wonderful people and comfortable bed. Equal, if not better than Hyatt. The breakfast is actually better than most. Have stayed here more than once. This is my first choice when visiting Laredo.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Russell T: Thank you for taking time in reviewing our beautiful hotel. We are very pleased to hear that you had a great stay and enjoyed our service. We value your feedback and will let my staff know of the wonderful job they are doing. I'm delighted to hear you liked our breakfast selection. Our goal is constantly change our variety to satisfied all of our guests. We hope to see you back in town and staying with us again. I hope you took advantage our our indoor pool located on the ground floor. Respectfully, Diana Murillo General Manager

"easy access from highway 83"

4
02/10/2016

We enjoyed our stay. The hotel is set back far enough from the highway to make it a quite location. BW was a good value. Attentive staff. Look closely for the BW sign at the entrance; if you miss it there is only one entrance. Nice pool area.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Thank you very much for staying with us and taking time to review our hotel. I'm delighted to hear you enjoy your stay and my staff was very helpful during stay We look forward to seeing back at our beautiful Best Western Plus Laredo. Respectfully, Diana Murillo General Manager

"Excellent Service"

5
01/10/2016

Nice customer service. Clean rooms and restroom. Friendly staff Manager Diana and Lily offered their help. Good breakfast. Good workable Fridge and Microwave. Good place and nearby restaurants. Wide parking space.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Anual83: Thank you for taking time in reviewing our beautiful hotel and also staying with us. I'm delighted to hear you enjoyed the hotel and to hear that my staff and myself included assisted you during your stay. We hope to see you back in Laredo! Respectfully, Diana Murillo General Manager

"Another Good Stay"

5
21/09/2016

Stayed here again over the weekend and enjoyed it just as much as the first time. Hotel was very busy but staff was still attentive to all of us. I really like staying here and will be back. Rooms are kept very clean and everything was A+!

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Oscqui2016 Thank for staying with us and taking time to write a review of our new Best Western Plus Laredo Inn and Suites. I'm delighted to hear you enjoyed the hotel, the service provided by our staff and you felt right at home. Hope to see you back in Laredo! Diana Murillo General Manager

"pleasant stay"

4
17/09/2016

Nice, clean, comfortable stay in Laredo. Right off the interstate. Good beds, good service, good breakfast. Nice quiet place to rest. Easy access and parking. Good location and affordable price. Well run with everything you need.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Blane B: It's good to know you had a pleasant stay, we thank you for your comments and hope to come and visit us again. Our main goal is to provide the best customer service to all our guest. Keep us in mind on your next trip to Laredo, TX! Diana Murillo General Manager

"EXCEPTIONAL"

5
14/09/2016

I have trouble for over a year now for business. Of all the places I have ever gone to this is the one with the most courteous and accommodating staff actually paying attention and attending to your needs. The rooms are well maintained and the parking lot is actually kept clean. And it didn't matter how busy the hotel was, the staff always spoke to you and the manager always made sure you were taken care of.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Dixon01D: Thank you for taking time to review our beautiful hotel in Laredo, TX. We are very pleased to hear that you had a great stay and enjoyed our hotel services. We value your feedback and I will personally will let me staff about Exceptional Review you wrote about the Best Western Plus Laredo Inn and Suites. Hope to see you back in Laredo! Diana Murillo General Manager

"worst"

3
13/09/2016

The worst wait stuff unfriendly unhelpful no hot water in room no bath towels no wash rags and not pet friendly.they want me to use at least 200 characters how stupid is that short and to yhe point is best

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Al V Thank you very much for taking the time to share your thoughts and comments about your stay with us. We strive very hard to make every guest's stay perfect,, however, it appears we fell short of our goal on this occasion. I apologize for falling short of your expectations regarding the issues with our hot water and bath towels during your stay. As per our pet policy. Our hotel is listed in our website no pets allow. Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better stay. Diana Murillo General Manager

"Clean and inexpensive with warm pool for kids"

5
13/09/2016

This hotel is really close to the mall, so if the purpose is to rest in a shopping trip, this is nice option, service is nice as well as the breakfast. Also there's enough room in the parking lot. Clean and inexpensive with warm pool for kids.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Gustavo G: Thank you for staying at our beautiful hotel in Laredo and taking the time to review us. It's great to hear you enjoyed our hotel, our breakfast and our exquisite Indoor Pool! Once again, thank you for your feedback and we hope to welcome you back soon! Diana Murillo General Manager

"The second time was better than the first time!"

5
05/09/2016

I wanted to share insights to all considering the newest BW hotel in Laredo as it was Awesome! Front Desk I was provided professional and friendly service by Jaime and Sylvia( I like mentioning names as they deserve it).The Manager Diana w, who was present at first visit in the Spring was professional and an excellent host at the Manager Reception offered this past week on Wednesday and top it off was the tasty and fresh gravy and Biscuits offered at breakfast. I travel the state and would encourage any and all considering Laredo to visit this Inn and enjoy as I have! SC

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Steve C: Thank you for staying at the newest Best Western Plus Laredo and taking time in reviewing our beautiful hotel. It's great to hear that Jaime and Sylvia provided you with the best customer service during your stay. My job is to interact with my guests and get feedback during our Wednesday's Evening Reception as well. We hope to see you back Steve! Diana Murillo General Manager

"Bw laredo"

4
31/08/2016

The place was wonderful, indoor pool Jacuzzi, fitness center, breakfast area was reasonable size, lobby was nice. Great location, showed up late and to our surprise with a great feeling, of a security guard. Thank you BW Plus.

"Best hotel in Laredo Texas"

5
20/08/2016

This hotel is new and beautiful! Their customer service is excellent. The variety of food included in the free breakfast was very good, although I would like to see them add some gravy - Texans needs biscuits and gravy! I would like to have their interior designer redo my house. I have stayed there twice, and have reservations to stay there tomorrow night.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear dftexmex: Thank you for taking time in reviewing our beautiful hotel. My staff and I take pride in providing the best customer service in town. We do have Biscuits and Gravy at our property, our menu changes on a daily basis. Next time, in town let my staff know at the front desk and we will have biscuits and gravy the next day. Thank you again for your feedback and hope to see you back at the Best Western Plus Laredo Inn and Suites. Respectfully, Diana Murillo General Manager

"Nice hotel, room amenities may need improvement"

3
17/08/2016

Nice hotel, good customer service, nice common areas, lobby, swimming pool and gym. Breakfast was also good. Room may need some improvement, thermostat was not working, internet reception was fading, carpet felt like it had just been washed, humid. Have been staying in this hotel multiple occasions for business. This last trip experience was not as good as previous.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Claudioc_12001: Thank you for staying at our beautiful hotel in the past. I do apologize about your recent stay at the hotel. In the future, please do not hesitate to contact the front desk immediately so we can take action ASAP and make your stay memorable. Once again, thank you again for your feedback and we hope to see you back at the Best Western Plus Laredo. Respectfully, Diana Murillo General Manager

"Room service"

5
16/08/2016

Are stay was grest highley recomend it Very nice people and the rooms are super clean been here twice already ...good parking and they also have securitys. There breakfast was delisous and had a variety of stuff to choose from also a very quite place to stay

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Sonia B: Thank you very much for staying at the Best Western Plus Laredo Inn and Suites and taking time to review our beautiful hotel. I'm glad to hear you enjoy our delicious breakfast. We change it on a weekly basis to have our guest happy. We hope to see you back in Laredo! Respectfully, Diana Murillo General Manager

"A good place to escape the heat"

4
15/07/2016

Very nice place to stay, friendly staff and very clean. Only thing missing is a restaurant. Had to walk a few blocks for dinner. We were on the fourth floor and the room stayed cool even with 100+ temperature outside.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Steve: Thank you for taking time in writing a review of our beautiful hotel. We are very pleased to hear that you had a great stay and enjoyed our service. Our main goal is to provide the best customer service in town. We hope to see you back at Best Western Plus Laredo! Diana Murillo General Manager

"Luxury Stay at a reasonable price"

5
08/07/2016

We always love staying at Best Western properties. Desk clerks are friendly and knowledgeable. The room has the feel of a luxury suite but the nightly price is economical complete with mini-frig, microwave and coffeemaker. Room is very comfortable and relaxing. And the breakfast! What can I say! You can have a cold or hot breakfast. All depends on your liking. You have choices of make your own waffles, bagels, sweet rolls, cereals, yogurt, oatmeal, hot biscuits, sausage patties, gravy, scrambled eggs, juices, coffee and lots of condiments. The Check-out process was just a easy and fast as was the Check-in.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Dear Vickie A: Thank you very much for staying at the Best Western Plus Laredo and taking time to review us. It's awesome to hear you enjoyed the hotel, the service provided by our staff. Once again, thank you again for your feedback and we hope to welcom you back soon. Diana Murillo Geneal Manager

"Brother in law Wedding "

5
18/06/2016

I always look at trip advisor when booking hotels. This was a great choice. Can't be the price, it's a New hotel, nice staff, no problems booking or checking out. It's rank number three in Laredo and if it was in a better location, what I mean next to a mall or restaurants then it would be number one. Easy to find, easy access. I would stay here again, can't go wrong.

DIANA M, General Manager at BEST WESTERN PLUS Laredo Inn & Suites, responded to this review
Hello Mike G Thank you for staying at the new Best Western Plus Laredo Inn and Suites and taking the time for to review us. It's a pleasure to hear guests are reading our reviews online and making their decision where to stay in Laredo, Tx. Our mail goal is to provide the best customer service and having the right staff to take care of our guests. We hope to see you back in Laredo soon! Have an Awesome Summer Day! Diana Murillo General Manager