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Best Western Hotel Knoxville Suites - Downtown, Knoxville

4.0/5  - basé sur 566 notations.
5317 Pratt Road, 37912-2706, Knoxville, United States - See map

Welcome to Best Western® Knoxville Suites-Downtown! In Knoxville, Tennessee, there's an abundance of shopping, dining and sightseeing to be had, and it's easy to explore everything when staying at our Knoxville hotel. Close to downtown Knoxville, guests at our Knoxville hotel enjoy genuine southern hospitality, comfortable bedding and rooms. All rooms are suites here, so there's plenty of space for an extended stay or vacationing families. Enjoy your private living area complete with the peace and quiet everyone deserves on a vacation. With larger rooms, a free continental breakfast and a heated indoor pool, you'll feel right at home at our Knoxville hotel. Relax with a few laps after a full day of adventure, and rest assured you'll have all the space you need if you're in town for an extended business trip. The friendly staff members are always on hand to provide tips and recommendations, and to make your stay just a little more pleasant. This hotel in Knoxville is close to the University of Tennessee, and we regularly welcome visiting faculty, professors, students and their families to our Knoxville hotel. Located right off I-75 and pet friendly, we go the extra mile for convenience. All rooms are non-smoking with comfortable beds and sofabeds. An interior corridor welcomes guests and ensures privacy. The Convention Center and Neyland Stadium are also near Knoxville, TN hotels. If you're here for business, rest assured that your commute will be quick and easy. Our Knoxville, TN hotel is conveniently located near all major businesses, the convention center and the university, making it simple for guests to get to their next appointment, event or meeting. Reserve a spacious suite at Best Western® Knoxville Suites-Downtown for a memorable trip!

Best Western

Hotel Knoxville Suites - Downtown

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 567 guest reviews
NOTE ISSUED
Excellent
264
Very Good
176
Average
81
Poor
28
Terrible
18
REFER TO NOTICE
Business Business
60
Couples Couples
161
Family Family
258
Friends getaway Friends getaway
35
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Easy check-in and quiet room"

5
14/09/2018

Was on tour for the night playing downtown Knoxville. This is my second time staying at the Best Western. Really close to downtown and the check-in was super easy. Always my first choice when I'm in town. The rooms look newly renovated as well.

"Excellent"

5
09/09/2018

Excellent room,mattress and pillow quality is excellent. Quite place for good rest. Good breakfast. Good location. Nice and clean. Good parking. Highly recommended. Large size room. Easily good for five person if you select two queen bed.

"Good stopover or for a few nights"

4
04/09/2018

Beds were comfortable, Sleeper was not so much...even for small children. The pool had way too much chlorine. No meats served with breakfast, but lots of other options. Staff interaction was pleasant. Otherwise, nice hotel.

"Nice hotel!"

4
02/09/2018

Rooms were newly renovated and really nice and clean. Rooms are spacious as well. We called about an hour away and price was right. They honored my aaa discount. Breakfast was wonderful too. I felt safe here and would stay again.

"UTK graduation"

3
27/08/2018

Good place for one night. Area caused concern. Only one entry at night. They were under construction which they failed to mention at booking. Area had plenty of place to eat. We arrived late and there were still fast food places open.

"Rude staff, not accommodating"

2
15/08/2018

The front desk staff person was rude. Everything else was fine. We had the king suite. The room was big. Average quality for a BW. There are a lot of options in this area though. We would not stay here again.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"I gave it a one because I couldn't give it a zero."

1
13/08/2018

DON'T STAY THERE! The desk clerk is a first class b*&%h! She WILL NOT let you check in one minute before 3pm, so if you are traveling and you arrive before that, be prepared to sit in your car until 3pm!

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Nice"

5
29/07/2018

Great location, walking distance to Ingles (now a favorite store of mine when traveling) , plenty of restaurants to choose from all on the same strip. Only time I moved my car besides for work, was for the mall. Spacious rooms that were clean. Indoor pool/hot tub were also a decent size. Very quite area. Staff was great.

"Accomodating"

5
09/07/2018

Loved our stay at this Best Western. Not only was the price good, but the room was always well cleaned. The layout was good too. It had a small living room area, refrigerator, microwave, two sinks, and the bed was very comfortable. My husband and I felt right at home. We were able to keep our dog with us there and they gave us a specific room that was kept for families with dogs in case other guests are allergic. It did not smell and it was close to the exit which made it easy to take him for walks. Breakfast was included and good. Staff was very accomodating to our wishes.

"cozy"

4
09/07/2018

nice place to stay. Close to downtown Knoxville, guests at our Knoxville hotel enjoy genuine southern hospitality, comfortable bedding and rooms. All rooms are suites here, so there's plenty of space for an extended stay or vacationing families. Enjoy your private living area complete with the peace and quiet everyone deserves on a vacation. With larger rooms, a free continental breakfast and a heated indoor pool, you'll feel right at home at our Knoxville hotel. Relax with a few laps after a full day of adventure, and rest assured you'll have all the space you need if you're in town for an extended business trip. The friendly staff members are always on hand to provide tips and recommendations, and to make your stay just a little more pleasant.

"Newly Renovated"

4
08/07/2018

North side of Knoxville with a number of other hotels at the same exit, so competively priced. We had a newly renovated room on 4th floor. It was a king suite and the two “rooms” were separated by a half wall. Large bathroom with a second sink outside of the bathroom. They missed on the Reno by not putting in new lamps with usb charger outlets, really? How could they miss on that? Anyway several restaurants across the street along with two Pilot gas stations. What's not to love about that? Really for dinner, go to the Puelo grill, across the street and down a block. Good food there with happy hour options.

"Traveling Through "

3
08/07/2018

We needed a pet friendly stay off I-75 big turn off when I entered the room and smelled the mold. It's coming from the AC wall unit so I notified the desk. Hopefully an isolated incident. Standard hot breakfast and pool just OK. I will probably look elsewhere next time though. Nice area for food and fuel, quick freeway access.

"Good stay"

4
05/07/2018

Undergoing renovations but was still a great say. Room was great and a good size. Pool was small but kids still enjoyed it. Lots of restaurants nearby and a free hot breakfast was included with our reservation.

"Booking cancelled without prior warning!"

1
18/06/2018

I booked the room with a then actual credit card. It expired two weeks before arrival. No warning received that I should update (expiration date was provided at the time of booking). Upon arrival I was told that my booking was cancelled and (what a coincidence?) right after given to somebody else. Left with no room at 23.00 in the evening! No sign of compassion. We are in the digital age, yet I was never called, texted or mailed (the hotel had all my contact details). Very cynical person at the reception (16 June '18 evening), hiding behind hotel policies (heard about 'guest first?'). Needless to say, I had a valid reservation (on-line) at the time of check-in.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your reservation, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"not worth the price"

2
10/06/2018

Our room smelled of a wet dog and there was scratches on the back side of the bathroom door. The room was very hot when we got there. Breakfast was good, nothing too fantastic. There is an indoor pool but it was pretty cold

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Noisy Beds!"

2
03/06/2018

Room was spacious for my family of 5. The beds however were very noisy, every time someone moved just a little bit the bed made a cracking noise. Walls had water damage markings on them. I hope that the construction they have going on right now includes new beds and fixing the walls that have water damage. Breakfast was good.

Alpa P, General Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"It's currently under construction. It is not located in downtown Knoxville."

2
29/05/2018

As of May 2018, this property is under construction. Also, it is NOT located in or near downtown. It is a twenty minute drive to downtown. If you want to stay in downtown Knoxville.This is NOT the hotel for you.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We sincerely apologize for the inconvenience this may have caused you. We are 5 miles away from the downtown Knoxville. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance in future.

"LOVED IT"

5
29/05/2018

Wish I had this type of room and service during my week-long stay in Clearwater, Florida! I went elsewhere, won't make that mistake again. This room was dry, comfortable, smelled nice, clean, amazing!

"Comfortable room for family of 6"

4
19/05/2018

The room was large enough for all of us to get around. The bathroom needs a little updating, but the whole hotel is under renovations, so maybe they will get to it. My pillow was the best I've ever had in a hotel, I like them firm, not so soft they fall flat like a pancake.

"nicely re-done with friendly, helpful staff"

5
13/05/2018

Everything looks fresh and modern throughout the hotel -- at this moment there is still a tiny bit of the remodeling going on, but nothing which seems to impact your staying experience. Check-in was fast, easy, efficient -- like it should always be. Room was well arranged and spacious. Nice sitting and work area; separate "cleaning/drying" area with the hair dryer and a huge basin bowl with spout. Not sure how that would work for putting on makeup but it seemed like a handy feature. Had a king-sized bed which was very comfortable and surrounded by storage areas for your stuff. Had the Sunday breakfast they provided and it was awesome. Good variety, will stocked AND, AND things were labeled so that lids didn't have to be unnecessarily opened, items mistakened for something else and allowing parents to guide kids without sampling everything on the table. What a concept, eh? Breakfast hostess was very friendly and helpful especially with those having hands full. Okay, nitpicking now (that's the problem when there are no problems, tiny things stick out more!). There was no towel bar in the bathroom for hand towels or bath towels. Not world-ending but still... For a multi-story hotel, it was a little frustrating waiting on the single elevator whenever coming and going. So, if your travels bring you to Knoxville, and this location works for you (and it was relatively close to major roads and access to the Square area) you won't go wrong selecting this hotel.

"Very hospitable and acommodating"

5
13/05/2018

I had scheduled my Knoxville graduation trip with a competitor and had specifically asked NO pet accommodations. The room I was given smelled as if farm animals had lived there and the clerk offered me a bottle of Febreze. The issue was allergies due to pet dander....not just the smell. Hello. I was not happy with my efforts to secure another room with this major company.....so I called Best Western and even at such late notice, I was able to occupy a room within the late hour that met my requests! Thank you Best Western. I will book with you first next time, if possible!

"Great place to stay"

5
13/05/2018

Had a very nice stay at this hotel. Would stay here again. Price and amenities were great. Room was well decorated and bed was comfortable. Good location off the I 75 and 5 miles from downtown. Close to all you need.

"Great find after long drive"

5
07/05/2018

This Best Western was a pleasant find after a long drive. They are almost finished with a complete remodel and the results are stunning. The changes they have made are above what you would expect from a Best Western, normally a good hotel chain, this one now looks very stylish and upscale. The staff was ready to help us the minute we walked in and they set us up with our rooms quickly. They had a nice business office where you could print and handle any last minute business affairs; I had a few the need immediate attention. Their wifi was fast, secure and easy to connect too. We immediately noticed their eating area designed for free breakfasts as well as the exercise room and pool which were connected. Our room was a suite with two beds and a couch living room area. The style didn't stop in the lobby, the bathroom had a sink and there was another sink near the living area that a very hip sink design (above the counter). Granite counter tops throughout and seeming new fixtures everywhere. The carpet was new, even the hallways were freshly remodeled. The beds were clearly new and very comfortable, I feel asleep within minutes of hitting those soft pillows. IN the morning we went down for breakfast to find a welcoming staff there to assist any needs we might have. The hotel accommodated our request for late checkout without question and the cleaning staff didn't bother us. I highly recommend this hotel, it is clear that whoever runs this location is making the extra effort to go above and beyond.

"Marriott at Best Western prices"

5
07/05/2018

This Hampton Inn was a pleasant find after a long drive. They are almost finished with a complete remodel and the results are stunning. The changes they have made are above what you would expect from a Best Western, normally a good hotel chain, this one now looks very stylish and upscale. The staff was ready to help us the minute we walked in and they set us up with our rooms quickly. They had a nice business office where you could print and handle any last minute business affairs; I had a few the need immediate attention. Their wifi was fast, secure and easy to connect too. We immediately noticed their eating area designed for free breakfasts as well as the exercise room and pool (& Hot tub!!) which were connected. Our room was a suite with two beds and a couch living room area. The style didn't stop in the lobby, the bathroom had a sink and there was another sink near the living area that a very hip sink design (above the counter). Granite counter tops throughout and seeming new fixtures everywhere. The carpet was new, even the hallways were freshly remodeled. The beds were clearly new and very comfortable, I feel asleep within minutes of hitting those soft pillows. IN the morning we went down for breakfast to find a welcoming staff there to assist any needs we might have. The hotel accommodated our request for late checkout without question and the cleaning staff didn't bother us. I highly recommend this hotel, it is clear that whoever runs this location is making the extra effort to go above and beyond.

"Great Hotel! "

5
05/05/2018

The Best Western Knoxville Sites is a very nice hotel about 10 minutes from the city center. The front desk staff is very friendly, the rooms are spacious, clean and comfortable, and the breakfast bar is well stocked. We loved the hotel and can't wait to come back!

"Not Downtown and not nice"

1
28/04/2018

Hotel is not downtown! We asked to cancel due to deceptive add and were told the "dash" means it's close to downtown. Room smelled, area didn't feel safe. We forfeited our room and found a place Downtown where we could walk to UT, Market Square and the Riviera. I will never book a night at best Western again.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We sincerely apologize for the inconvenience this may have caused you. We are 5 miles away from the downtown Knoxville. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance in future.

"One Night on Road Trip"

3
26/04/2018

We were looking for a reasonable one night stay during a road trip north to south.This is a 70's / 80's style building. From what we saw it has been recently renovated. The hotel lobby and elevator are still being renovated. The room was spacious and had been renovated. Everything worked satisfactorily and it was clean. The breakfast was the usual that included precooked biscuits sausages and eggs. Did not use the pool but others were enjoying it with children. Staff were friendly and helpful. It is easy to find. Great location with an easy walk to a grocery store and four different restaurant options. Good value. Rate it a 3+

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
Thank you for your kind review. I'm glad you enjoyed a quiet and restful nights sleep with us. We look forward to seeing you again the next time you travel through Knoxville.

"Nice stay"

4
25/04/2018

My husband and I rented a room for the night. The hotel was very clean and had friendly staff. There was a pool, although we did not have time to visit it . Our room was well organized and looked updated. The bed was very comfortable and the sofa was also a fold out bed. We had cable TV and lots of places to charge our devices. Breakfast was included. A nice hotel overall, would stay there again.

"Close to 75 and downtown"

4
23/04/2018

Good value for the price. Away from the interstate by a block so do not hear it. Ask for a room in the back for a nice view and less noise from surface road, waffle house and gas station. Pool and hot tub small, but quiet after about 9pm. Manager responsive to you comments, staff needs training.

"Okay for a one night stay."

3
23/04/2018

I chose this place based on location to activities we wanted to do during stay. Breakfast was ok. The property is a little rundown. Bed is okay. Staff is nice, small fitness center (bike and treadmill).

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Less than expected"

3
20/04/2018

Room air was very noisy, smoke alarm has a very bright white light which cycles through about every 30 seconds. We were not offered our Rewards member gift, nor even greeted as a Rewards member. Breakfast was enjoyable. Reservation using Best Western website was $80 less than calling the reservation line, who said if it was too much they could get me another hotel in the area!!

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Rooms remolded, updated and spacious."

4
19/04/2018

Even though there is still construction in the lobby area, the guest room is totally redone, updated, new comfortable bed, new shower just a pleasant surprise. Very quiet and a good nights stay. Breakfast was good and adequate, nothing fancy but very good. Location is close to highway with lots of places to eat nearby.

"Great for the family"

5
19/04/2018

This hotel was perfect for our needs. The hotel was being remodeled, but the room was very clean, updated and nice. The beds slept very well. We liked having the couch as well. The kids enjoyed having the extra room. The pool was not as heated as I thought it would be, but the kids didn't mind one bit. Breakfast had eggs, biscuit/gravy, fruit, yogurt, cereal, breads/muffins--something for everybody. The breakfast area was congested upon our arrival, but quickly cleared. There are several restaurant choices in the area. We were there for a dance competition at the Knoxville Civic Auditorium. The KCA is only 10 minutes away unless you miss the wrong hwy/interstate and get stuck in the construction. Otherwise, it was convenient for our needs. They have cribs for infant/toddler needs.

"Works great for a quick stop off I-75"

4
19/04/2018

I 'won' this room on a major 'blind' booking site that sounds like Haut Wyre for (tax and fees included) about twenty off a c-note. Great value. Yes, they are renovating some areas, so the elevator floor was bare. My room door show some minor evidence of a break in at some point. The room was spotless though, and the bed very comfy. It was quite cold outside, but the room was roasting, even though the climate control had been off. It was about 43 outside, and pushing 80 (in my estimation) in the room. I actually had to turn on the ac to sleep comfortably. I'm guessing that the rooms position right over the lobby desk would have had it getting more heat from below than normal. The pool area looked fine, but I didn't use it. I was mostly concerned about my vehicle, as I am at pretty much any interstate hotel. I found a spot under some extraordinarily bright LED streetlights, but a tour around the very full lot showed some areas (on the east side) were not lit well at all. Everything worked fine, and was in good shape beyond an odd crack in the sink.

"Clean and Safe stay in Knoxville"

5
03/04/2018

Check in and out was super easy. Hotel staff was very friendly and we slept comfortably in the spacious room. We also felt our vehicle was safe and secure in the parking lot and was within view from our room window. Didn't get the time to enjoy the pool and hot tub but I saw a few guests swimming.

"Stay in your room..lobby under "renovation""

3
31/03/2018

The rooms have been updated and are the best thing about this hotel. They are spacious and really well done.The lobby is torn up and "under renovation" which it looks like has been that way for some time. The one elevator has no tile in it so you are on a wood base floor with nail heads visible.They could at least put a rubber mat in there to cover the base of the floor. The staff at check in were nice enough, seemed a little disinterested. The morning staff was very pleasant and more apologetic for the torn up appearances of the very tiny lobby area. The pool is tiny and the hot tub looked in need of a cleaning..dirty looking water so we stayed out. Decent enough for the price though.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and please accept our apologies concerning the state of lobby and elevator floor. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Leaking ceiling & shower problems?"

3
27/03/2018

We were only booking in for one night as we drove for many hours to get here. I couldnt wait to have a shower and relax but water was leaking from the ceiling onto the sofa and the shower diverter valve was so tight you couldnt get water up to the show head! We did tell them at the front desk but?.... hopefully it gets fixed for the next guests?

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
I apologize that you were disappointed with your stay and we thank you for sharing your experience as this gives us an opportunity to improve. We want to ensure each guest has a memorable experience and I will share your comments with our leadership team so we can address them immediately. I hope we have a chance to regain your trust and host you again next time you are back in Knoxville.

"Knoxville Trip"

3
14/03/2018

Stayed just 1 night. Hotel has dated interior, but hotel is in process of full renovation, just wish this would have been relayed at booking. Continental breakfast was good but limited choices. No breakfast meat offered.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Restful night"

5
12/03/2018

We stay at this location every trip between FL and OH. Nice location - easy on and off the freeway. Lots of restaurants to choose from. Lobby was under renovation, but still clean and pleasant. Looking forward to seeing the new tile on our next trip.

"Just OK"

3
09/03/2018

I recently stayed here with a friend for three nights for a girls' weekend in Knoxville. This is sort of a don't hate it but don't love it kind of place. If you just need to crash for a night or two, it's fine. The room was clean and the bed was comfy. If you're looking for a pleasant experience, it's kind of meh. The lobby was undergoing construction to replace the tile, which was extremely loud and chaotic, but that's just unavoidable at times I suppose. The pool/hot tub area was extremely small. We had a 2 queen bed suite, and the room was nice sized, with a separate seating area. However, the smoke detectors have a bright green light that flashes constantly, which is quite disturbing when you're trying to sleep. The hallways are narrow, the elevator is tiny, it's just kind of an older building. Also the name is very misleading, as it is nowhere close to downtown. It is very close to the interstate and a bunch of restaurants.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
Thank you for taking the time to provide us with some feedback regarding your recent stay. Please accept our apology for the hotel lobby renovation. We are optimistic that the renovations will soon be over. Again we do apologize for any inconveniences caused.

"Hotel under construction"

3
08/03/2018

The biggest issue with this hotel was the front lobby was torn apart and under major construction. Other than it being a mess it wasn't nosey at all but I didn't know about this construction when I booked this hotel a couple weeks before. The room was VERY large and nice. The breakfast area was nice but they didn't have any coffee!! I don't understand how a hotel that offers breakfast can be out of coffee!!! One last piece of advise if you would like to enjoy a glass of wine do NOT try to buy a bottle on a Sunday. You can buy any other form of alcohol just NOT wine.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for the on going construction in our lobby. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"You won't regret a stay here"

5
08/03/2018

Clean rooms, good breakfast, very helpful front desk staff, shoutout to Lacretia! It is close to lots of restaurants and just a short drive to downtown. Will definitely be staying here again next time I'm in Knoxville.

"Great location and Friendly employees!"

5
01/03/2018

Everyone that works at this hotel were so helpful and friendly. The location was great and we could easily get to downtown for our event. The pool was fun for the family and the hot tub was hot! I would defiantly stay here again.

"Great location!"

5
24/02/2018

We love Best Western!!! This property did not disappoint!!! We booked on the app, made our way through town and then exited. (The hotel is right off the highway.) A good sleep and then easy entry back onto the interstate.

"Good Enough "

3
18/02/2018

This is a “you get what you pay for” hotel. Rooms are big but outdated and could use some remodeling. Speaking of remodeling - the second floor is currently under renovation yet they are still renting out a few rooms that they haven't gotten to yet. Luck have it we were put in one of those rooms. The fumes from what was either paint thinner or ridiculously strong paint and I assume dust was so bad all of us suffered from some sort of eye irritation. My son being the worst causing us to run out and get Benadryl the next morning because his throat was tightening. Ughh - if your asking why we stayed the reason is we traveled for 9 hours and arrived around 10 pm. At that point we just wanted to close our eyes. This hotel isn't a going to wow you but it is a good enough place when traveling through as the staff is friendly and I'm sure the remodel rooms are nice. We just had a bad experience that could of been avoided if they just blocked off the 2nd floor until remodeling was completed.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Great hotel on way to Florida"

5
03/02/2018

This is a great hotel on way to Florida and back, h We have stayed at neighbouring hotels in this area and not as good as this one. Rooms are spacious, clean which is the most important to us...and quiet.

"Nice hotel in knoxville"

5
31/01/2018

This was a nice hotel right on the outskirts of Knoxville. The hotel was clean and had plenty of amenities, such as a pool and laundry. There was plenty of well lit parking around the outside of the hotel. Inside the rooms, they were spacious and had an area with a couch and coffee and a mini fridge. The hotel was close to plenty of restaurants and shared a parking lot with an Ingles, which was the best amenity for us. The staff was nice, the wifi worked great and there was complimentary continental breakfast in the morning. No complaints from our stay, would definitely recommend if you're in the Knoxville area.

"Disappointed"

2
28/01/2018

Hotel was under renovation. Material stacked around outside. Price was twice as much as a comparable hotel w stayed at two weeks earlier in the same area. We were traveling with two pets. The pet fee was $15 each. The Red Roof Inn we previously stayed at was half the price and no pet fee. Breakfast was bland and unattended by any staff.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"We Love Best Western, But This Location Should Be Avoided"

1
23/01/2018

Due to snow while we were in town for a television show shoot, we booked a room for Tuesday night, January 16, 2018 and arrived at the hotel at around 3:30. We first noticed the hotel was under some sort of construction, but assumed that since it was open for business, this would not interfere with the stay. By 6:00 PM, our entire room and the hallway outside the room (On the 2nd floor) smelled like an ashtray as someone in another room was smoking. This was reported to the front desk. Beginning at around 5:40, a man in another room (We were not certain of the precise room) started shouting at someone. We assumed a wife, girlfriend or other spouse. He cussed the person out by screaming loud enough to be heard from our room with the television set on. After screaming for no less than twenty minutes, we heard some sort of pounding either on the walls of on furniture. We could not determine which room the screaming and pounding came from, but when we went near the door to check, we could very clearly hear every word the man was screaming through the air vent in the bathroom. My 10 year old daughter was terrified because the man continued screaming and making threats to the person he was yelling at. I reported this by calling the front desk. The girl who answered told me she knew exactly who it was and said she would get it taken care of. About 20 minutes later, the man stopped screaming for about 30 minutes. He started screaming again and again, pounding on the walls or furniture. The kids and I decided to go to the indoor pool to try to calm down from listening to the screaming lunatic and to get away from the cigarette smoke. The entire floor smelled like cigarettes from where someone was smoking again.When we got downstairs, I again reported to the girl at the desk that the yelling had not stopped and neither had the smoking. She replied with, "They're smoking again?" She told me she would take care of it. At the pool, when we entered, there were two older teen or very young adult women in the hot tub. They sat there for approximately 5 minutes before a man walked in from outside with long brown hair and he sat down on the pool chair next to the hot tub to speak to them. He visibly pulled out a small pipe and said something to the girls and the three of them left the pool area. At this point, my children went and got into the hot tub. I took a few photos of them from the other side of the pool, and when I walked to the hot tub, thinking I would get in and sit with them, I found that the water in the hot tub was not circulating at all, and it was extremely dark. It was seriously disgusting. I made my kids get out of the hot tub out of fear of literally catching something from the filthy black water. I allowed them to swim for about 10 minutes as the pool water was at least clear. I called the front desk at around 11:00 PM to ask for a late check out on Thursday, January 18, 2018 and requested to leave at 1. I was told she could do the check out for noon. On Thursday, the day shift clerk called the room at just a few minutes after 11, while my hair was still dripping wet and my children were not yet fully ready to leave, and she asked me if we could hurry because the maids needed to clean the room and check out was at 11. I told her I had a late check out and that the night shift woman told me we could check out at noon. She said, "Well, these girls are waiting on you to leave so they can finish cleaning." My kids and I rushed to finish packing up, drying my hair and getting out as quickly as possible. We left at precisely 11:45. Unless something is seriously adjusted at this hotel, I would not recommend it to anyone.

"Wish I could have stayed longer!"

5
20/01/2018

I really enjoyed my stay at Best Western Knoxville Suites. The staff were all very friendly and the room was huge. The hotel is located just off the highway. It's easy to find and also easy to get around town once you'v checked in. If you're staying longer, and looking to prepare food in the room, there's a grocery store conveniently located next door. The room itself was quite large. In addition to the standard bathroom and sleeping areas, there was a living room set up with a couch, coffee table, and desk. The TV was quite large as well. Great for relaxing or even getting some work done. There's free wi-fi and also a business center in the lobby if you need to print something or left the laptop at home. The hotel offers an indoor pool and hot tub, which is especially nice during the winter months. There's also a fitness center and a tasty hot breakfast every morning. Fruit, cereal and eggs are available. More indulgent fare as well — waffles and biscuits and gravy when I stayed. I really appreciated the extended breakfast hours. Food was available all the way from 6am-10am. The Best Western Knoxville Suites was exactly what I was looking for. A friendly, clean hotel with especially comfortable rooms. Wish I could have stayed longer! Highly recommended.

"UT Knox Tour"

4
15/01/2018

My family took a trip to Knoxville to tour the University of Tennessee campus with my daughter. We needed 2 rooms that were pet friendly. We arrived on January 11-12. The desk clerk greeted us and checked us in while also informing us of the amenities and what time they closed. We went to our adjoining rooms. After carefully going over the room with a white glove we found them to be very acceptable. They were pet rooms and surprisingly we did not detect any unusual orders. The hot breakfast was just ok it could stand some improvement. The coffee was the worst. That is why I only gave it 4 stars. They did have a good variety from waffles bagels fruit muffins cereal various flavors of yogurt. There was No microwave in the breakfast area. I would have liked to have heated my cinnamon rolls up and heated my hot food up more. No fault of the person who prepared the food. The lady kept everything well stocked neat and clean. Overall the place was very neat and clean even though it is under renovation. We were never disturbed by the workers. There was a Grocery store next door and a Waffle House along with a gas station in the front parking lot which was very convenient. I will be making many trips to Knoxville over the next several years and I will definitely be staying here again. I will also add the desk staff and housekeeping was outstanding!! They deserve 5 stars. Thanks!

"Stopover"

4
13/01/2018

Stayed for one night on my way home from Florida. Check in went very smooth, excellent staff! Room was what one would expect, clean, decent size, lots of TV channels to pick from, no view to speak of but didn't matter. Lots of restaurants around the area to grab a quick dinner. This hotel covered everything for a one night stay.

"Jack Curtis "

5
05/01/2018

We are very pleased with the staff and service here and the room is great. Everything is clean and comfortable and the breakfast is great. We will definitely come back again next time. Family friendly and lot of restaurants close by.

"Night stay"

5
01/01/2018

The stay was okay, the room was clean but cold. Could not get the room warmed up. The bed was nice but very high. Wife has issues with her legs so it was hard for her to get into bed. I am a diamond and my gift bag was not offered to me.

"Good place to stay en route"

4
01/01/2018

We were en route to Florida. The hot tub gave us an excellent destressor from our travels. The fitness area was very basic ( a treadmill and an exercise bike), but helped relieve the stagnant feeling.

"Best Bang for the Buck"

5
30/12/2017

Pet-friendly with lots of walking space. Clean, well-stocked rooms. Wonderful breakfast bar with helpful, friendly attendant. Desk staff welcoming and efficient. Housekeeping staff friendly and attentive. Easy access to interstate.

"Belligerent desk clerk doesn't know Best Western Policy"

1
25/12/2017

Tried to cancel before 4PM day of reservations and was told that we couldn't - despite the fact that the policy was clearly printed our reservation paperwork. Was told the manager would follow-up and resolve the problem. Gave them my phone number but never heard back from anyone since.

Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
Thank you for posting your review and for sharing your feedback. On behalf of the Best Western Knoxville Suites team I am deeply disappointed to learn of your less than pleasurable experience with us. I have shared your feedback with our team and we are looking into how we can improve.

"Great staff, great stay! "

5
17/12/2017

The room was completely clean. Good, hot breakfast. Extra pillows, which was a huge plus. Staff was as friendly as could be, and helped us above and beyond. Shower was spotless, with great water pressure. Great stay!

"Great place to stay in Knoxville"

5
14/12/2017

Great place to stay in Knoxville. Large rooms, and parking lot. Welcoming lobby and staff, plus a dang hot tub. I enjoyed my stay, if I'm ever back in the area I would return to the Best Western Knoxville Suites.

"Great Pool"

5
14/12/2017

Traveling for business is tough enough. I was relieved to pull into the Best Western Knoxville, meet the friendly staff and be directed to the Hot Tub. Relieved a lot of tensions from the road and recharged me for business. Room was very comfortable--had a great space to do work & a large television to spend time watching basketball. I slept very well and there were several places to eat within walking distance.

"Clean and Centrally Located"

5
13/12/2017

Was on the road and this Best Western was perfect for our needs. It was just a few minutes outside of downtown. We had a clean room, the staff was friendly, and we were able to get in and out without any trouble. Would recommend!

"Spacious room!"

5
12/12/2017

My husband and I were really impressed with the size of our room. It was very well thought out in the design. And the bed was SO comfortable! We also were extremely pleased with the free breakfast. We had a good hot meal and coffee to start our day of travel!

"Much needed tour rest "

5
12/12/2017

I'm a traveling musician and stay in many hotels. Highly recommend it here. Close to everything. The staff was very helpful and check-in was swift, the room was quiet & comfortable . Hot tub was a life saver. The curtains were dark and the bed was deeeeeep. Thanks for the much needed night's rest.

"Quick Overnight was Welcoming and Warm"

5
04/12/2017

For a quick one night stay I chose Best Western at the recommendation of a friend. It was warm and welcoming and the king room was perfect! An area for working and a area for sleeping. I was able top get the temp just right and I slept very well. Isn't that what it is all about?

"Our stay"

5
03/12/2017

We always like to stay at a Best Western, if we can, as we are always satisfied with this hotel chain. Our room here was a huge suite, and had really great beds. We got a good night's sleep, and felt good for travelling the next morning. Nice to have a good breakfast before getting on the road.

"Best Western Knoxvile Pratt Road (North Knoxville)"

5
01/12/2017

Without fail we have always had an exceptional experience with cleanliness, comfy beds, plenty of space; All service providers from front desk, to breakfast servers, to maid service were kind, understanding and always willing to help our stay. This is our home away from home whenever we are in Knoxville...3 times a year.

"Great place!"

5
26/11/2017

Very clean rooms. Nice staff and good breakfast. The walls are not thin, therefore, you don't hear your neighbors. The beds were very comfortable. Didn't go in the pool but it was just the right size for kids.

"Decent stay at a great price!"

5
22/11/2017

We booked this on BW.com for the best rates. Arrived around 7:30 and checked in was easy. Didn't appear to be many guests as it was a Sunday night. Many restaurants nearby. Room was very clean and quiet.

"Indoor Pool and hot tub, free parking & free breakfast!!"

5
16/11/2017

We couldn't have been happier with this hotel! Hubby liked that it was easy to get in and out of parking lot with free parking, and convenient to interstate, but not noisy! Plenty of food close to hotel -- not walking distance, except Applebee's and Waffle House right in the parking lot. We didnt try either, but lots of food choices within one mile. Nice indoor pool and hot tub facility is THE BOMB, even if you do have to pester just a bit to get towels. We loved our clean HUGE SUITE w big flatscreen, great bathroom, and a couch/sitting area. Plenty of plug ins were located everywhere, sink located both inside bathroom and outside. We had microwave, mini fridge, and coffee maker (plus coffee and tea always available in lobby.) Can't beat the amenities; we will be back every time we are in Knoxville. With the exception of one rude male housekeeper, staff is unbeatable!! Friendly desk staff will feel like friends in no time. Breakfast woman does a great job; she's friendly and keeps it clean and well stocked. Its your standard free breakfast pretty much-- mostly cold items. The 24 hr availability of hot tea and coffee makes HUGE points with me!! Pool is open late, and it's wonderful to stroll by for a hot tea afterward. Elevator always worked without a wait, and we enjoyed the fish tank in lobby, too. Some sort of workout room next to pool. (It looked like it had lots of equip, but didnt go in.) Tip: dont buy gas near hotel. It is cheaper a half mile away by at least 10 cents per gallon. Not a luxury hotel, but clean and really made the grade with its good parking, great staff, many amenities, and BIG suites!! Pet friendly, hot tub, and indoor pool!???!!! Yes, Yes, and Yes!!

"Quite and comfortable"

5
16/11/2017

My husband and I traveled to Knoxville for me to have surgery..I'm handicapped and require special accommodations..My ADA room was great..It provided a quite and comfortable place for me to rest post-op.

"Girls night"

4
15/11/2017

Nice and clean hotel. Pool was closed and we got there to late for breakfast but they let us get some muffins. I have a special needs daughter and the room was perfect for her. The lady that checked us in was so kind and helped us find everything we needed.

"Not Exactly Downtown"

4
13/11/2017

For a weekend getaway, this hotel is a good alternative to the more expensive brands. Don't be fooled however. The property is nowhere close to downtown Knoxville. It is conveniently located off the interstate, in an area of motels and fast food outlets. My only complaint about the hotel was cleanliness. The upholstered bench seat had paint stains and one corner was "decorated' by ball point pen scrawling that looked like a child had been practicing his drawing skills. The loveseat also had some suspicious looking stains. The bathroom door needed a good scrubbing and the bathtub had mildew stains in the grout. Still, the hotel is a class above the bargain brands, and worth the extra expense. They also allow pets for a modest $15 fee.

"Expectations Met"

5
01/11/2017

Hotel met all of our expectations for a one night stop-over before heading to our mountain cabin. Room was clean and comfortable. Breakfast was typical, hot and stocked even though we came in after the morning rush. Would definitely stay here in the future if the need arises while visiting family in the area.

"Good price, clean rooms"

4
31/10/2017

While this hotel is not exactly downtown, it is a quick ride away and easily accessible. Rooms were clean, looks like the place has had a pretty recent renovation. Staff was very pleasant, no complaints. Good value compared to what you pay to be slightly closer to downtown. Stay here, save your money for fun.

"Convenient friendly hotel"

4
31/10/2017

Easy to find hotel off I 75 hwy. Has a small pool to work out stiffness from a long drive. Very friendly, helpful staff! Close to shopping and many restaurants within a short walk or drive. Able to park relatively close to the door for ease of unloading and loading. Didn't bring a pet but it is a pet friendly hotel.

"Smart Stay In Knoxville"

5
26/10/2017

Knoxville has a lot to offer-not the least of which is that wonderful pedestrian only plaza with cafes and sculpture garden downtown. For me it's also midway on a driving trip that I take with some regularity. It's a driving trip that could easily be done in one go but because I happen to know from experience that there is a great Best Western - conveniently located,reliable, always clean and perfectly maintained and with unfailingly helpful and friendly staff--I do it in 2 parts. This hotel is the deciding factor. With the great breakfast and lovely indoor pool-it's written in to my travel plans.

"Doctor"

5
24/10/2017

I had a doctors appointments in Knoxville. The staff at check in and check out were friendly and extremely helpful.I would recommend this hotel to everyone. The staff had suggestions to were to eat at night.

"While staying in Knox"

4
23/10/2017

Nice hotel right off of I 75 in the heart of Knoxville. Close to a wide variety of eating establishments. With a pilots to fuel up everything that can't be replenished with a good night's rest. I would stay here again

"Great Value and Location (Note: this is not downtown)"

5
16/10/2017

We stayed here for a UT game and loved how easy and inexpensive it was to get an Uber to Downtown Knoxville and campus. I think the most expense trip was $12 on game day. The hotel also offered a shuttle to the games but it was more beneficial for us to Uber there on our own terms. We loved that there was a Starbucks right there too. The guys appreciated the fact that they could walk to the gas station to buy a Styrofoam cooler and drinks for tailgating. Overall, very convenient location, amazing price for a game day weekend and nice, new renovations.

"Best western Knoxville"

4
16/10/2017

Nice clean room close to downtown Knoxville without the downtown rates. We also had our dog with us and this hotel allowed dogs for an extra charge which is fine, not every location does , be sure to check. We have stayed here before and would again in the future.

"Great value, great staff"

5
11/10/2017

I stay at the Knoxville suites every 3-4 months and always find the hotel clean, comfortable and a great value. The front desk staff are very professional and offer a pleasant check-in and check-out experience. The breakfast area is clean and well stocked. The staff that manages it is very helpful and engaging. Summary: clean comfortable rooms with great staff that always makes the stay a pleasant experience.

"Great value for a hotel."

4
09/10/2017

Rooms were clean. Basic needs met. Breakfast is a decent start for the day. Overall, great value. Beds were extremely high? You will need a stool for shorter people. One small tube of shampoo. Soap bars, coffee. It did have a hair dryer and separate make up mirror area, very nice for a couple.

"Pictures are deceiving"

2
04/10/2017

We were in town for a UT vs UGA football game so we knew hotel prices would be high, but the price we paid for the product we received was definitely not worth it. All of the pictures they show online are taken with a fisheye lens to make things appear bigger than they really are. The exterior and interior of the hotel is dated, not to mention the wonder chlorine smell that permeates throughout the entire first floor and lobby. The room was descent, but definitely not work $200+ per night. The bathroom was a wreck with fixtures falling off the walls and wallpaper pealing from every corner. We did have the pleasure of a lovely visitors in the middle of the night, visitors of the insect variety. The breakfast is a joke with only about 15 seats for everyone to eat. The staff were at least nice, the ones that would actually look at and talk to you. I've always had good experiences at Best Western, but this trip really has be re-thinking my choice of hotel in the future.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Surprise visit to Knoxville"

5
04/10/2017

Nice staff, large clean comfortable room, good breakfast, great price for what I received - well worth it! I would gladly recommend this hotel to anyone. My husband and I did not even realize this would be a suite! We were pleasantly surprised by how much room we had and how clean everything was.

"EXCELLENT!!"

5
03/10/2017

I normally don't stay at BW. It just isn't normally what I book. I chose this hotel for a college football game at Neyland Stadium based on price and location. It was excellent. The room was large, clean, quiet and had an amazingly comfortable bed. The breakfast was good. The staff was TOP NOTCH! I would stay here again!

"Nice Hotel"

5
29/09/2017

Everything about he room was wonderful. New large high definition T.V., beautiful composite counter tops and super comfortable king bed. I think that for the money, this was one of the best values I have found in a very long time. The location is also convenient to a huge selection of restaurants. I'll stay here any time I visit Knoxville.

"My first time in Knoxville, TN"

5
26/09/2017

Reliability, dependability, and validity are 100% at the Best Western located on Pratt Rd. The entire staff were caring, kind, and treated us as friends. Understanding our needs of displacement from our homes, due to hurricane Irma, they welcomed us, shared conversation and time with us. Whatever, we needed, they, both individually, and as a team, were right there for us. I guess they are a true image of Tennessee. By the way, we fell head and heals in love with this state of beauty in every way. We can't wait to return. Who knows, maybe, one day, it may be home to us:) God has blessed the staff at this Best Western on Pratt Rd.

"Hotel is very clean and local major restaurants."

5
25/09/2017

Hotel was local to major restaurants. However, this hotel is not Downtown. Maybe within the city Limits. You are approximately 15 minutes to downtown from this hotel. We were here for a UT Football game and it was nice that they provided a "for pay" shuttle service. Which I strongly recommend. Parking is horrible downtown next to UT due to traffic in general.

"Great Choice!"

5
24/09/2017

Very nice rooms and breakfast was great, even at 6:00AM! We had an early Dr apt at UT Medical Center and this was a great choice. Only a few min away from the hospital and also very close to restaurants and stores!

"It's okay "

3
19/09/2017

Staff was friendly and extremely helpful. Absolutely no problems there. Even at the continental breakfast, there was a staff member who was more than happy to help. We booked a two night stay in Knoxville and chose Best Western because our previous experiences (Iowa) were stellar. The room itself is well appointed for the price. You get a mini fridge, a microwave, a coffee pot, a nice sized tv and a fully stocked bathroom. The issues we had were with the beds and with noise. Beds first. Both beds were queen and clean, but hard as a rock. The bed our son had made noise every time he moved, which is often for a 13yr old and off putting when you're in a strange place trying to sleep. The noise we heard was not from the outside, which this hotel is located by a very busy road. Rather we could hear every single thing in the hallway and everything our upstairs neighbors did. They weren't being overly loud, I just wonder if the walls might be a bit thin inside. One convenient thing about the location of this hotel, it's within walking distance of several restaurants. After being in a vehicle for several hours, none of us wanted to be in the truck again. It was nice to stretch our legs and just walk a little ways to the nearest restaurant. Overall, not a horrible experience and worth what we paid. I would just update the beds and maybe see about some sound proofing. They do have a pool, but we didn't visit it during our stay. The continental breakfast was one of the most extensive I've ever seen. There were so many choices! And it wasn't a dinky little room either, which made it feel like you could actually sit and enjoy your breakfast.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
Thank you for choosing our hotel for your stay and for taking the time to post your valuable feedback. While we are happy to hear that you had a great visit. We apologize for the issues you had with the bed frame noise during your stay, and we appreciate you taking the time to speak with us about the issue. We strive to ensure each of our guests has an enjoyable stay, and we hope to have an opportunity in the future.

"Nice Stay"

4
18/09/2017

Great for family. My children enjoyed swimming at the indoor pool. The room was clean and very nice. Enjoyed the breakfast, especially the eggs (S/O to the cook). We have stayed at this hotel twice and will gladly stay again.

"Excellent Stay; friendly staff"

5
15/09/2017

The person who checked me in was very kind and patient, as was the one who checked me out the next morning. This is my second time staying at this location, and I will more than likely stay here again for my next trip to Knoxville. Rooms are clean and accessible.

"Would recommend to EVERYONE!"

5
12/09/2017

This Best Western was one of the best hotels I've stayed at. The staff and cleanliness will exceed your expectations. Don't let the outside of the hotel stear you away! If you need anything the staff will be happy to help. I was there for about 6 weeks and wouldn't stay anywhere else!

"Very comfy"

5
28/08/2017

We enjoyed our stay very much in the pretty, clean and updated suite. It was a very comfortable room for tired and weary travelers. Even the coffee maker was clean. It was located in a very convenient area between two major highways.

"nice hotel"

4
26/08/2017

This Best Western is centrally located and is very close to the University of Tennessee Knoxville and adjacent to a nice church. The exterior of the hotel is well kept. The room looked clean and smelled clean. This was a comfortable stay. The only downside was seeing prostitutes walking through the parking lot but I'd say that is no fault of Best Western.

"Great location and comfortable room"

5
25/08/2017

Very large suites, we were very comfortable during our stay. The pool and spa was smaller than we expected but still very nice. Breakfast was perfect as always with best western. My kids love all of the toppings for the oatmeal and waffles. We recommend visiting the world's fair park downtown, the fountains and playground are so much fun for free. Make sure you take bathing suits and towels. Perfect way to let the kids unwind after a long day in the car.

"Overpriced"

3
21/08/2017

We stayed one night at this hotel and because of different activities going on in the area of this room was priced nearly double what it normally was. I thought that was unethical. Also, the hotel I need to make over inside and out. We also found food under the couch in our room that we did not have. :(

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"Best Western Knoxville suites"

5
13/08/2017

The hotel was just beautiful and clean. Very nice place to stay, plenty of room in your suite. Refrigerator, microwave, extra sink to use. We truly enjoyed our stay. Anything needed was available. Nice exercise area. Restaurants close by for your convenience. It would be great with children. Nice living room with couch and coffee table.

"A cut above."

5
13/08/2017

We booked our first stay at the Best Western Knoxville Suites. The staff was very friendly and the room was very clean and very comfortable. The bedding was on par with more expensive hotels and we slept very good. We would not hesitate staying there again!

"Great place"

4
09/08/2017

Had to stay here at the Knoxville Best Western after hiking in the Smoky Mountains and they had a great room with an affordable price! Would definitely stay there again and recommend people to stay there!

"Consistently excellent location."

5
08/08/2017

This Best Western hotel is consistently excellent in terms of cleanliness and customer service. The staff is friendly and welcoming to their guests as well as going the extra mile to meet and exceed customer needs.

"One night stay..."

4
07/08/2017

Just a stop over for us on our way from Florida to Ohio. Checked in at around 7PM and the lady behind the counter was friendly and helpful. Check in was fast and easy. Check out was easy as well, though morning lady seemed very tired and not as friendly. Room was much more spacious than we expected, was priced great, and was very clean.

"Nice, clean, good for one night"

3
06/08/2017

My husband and I were on a long road trip and started our trip flying into Knoxville and staying here overnight for one night. It did not seem like it was in the best part of town and there were lots of people lingering outside in the parking lot at all hours, which made us a little uncomfortable as we were unloading the car. There was ample parking and check in was quick and easy. The room was very nice- clean, comfortable, and basic. Though a little worn- no real complaints. There was a free breakfast which was nice, but pretty standard. Good value for the money and would have given it 4 stars if we felt a little safer in the parking lot.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"our stay in Knoxville"

3
06/08/2017

Very average stay. Nothing outstanding and nothing despicable. the scrambled eggs offered for breakfast were definitely not fresh made and tasted very watery. The sound insulation was mediocre as we could hear neighbors through the walls and ceiling well into the night.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
Thank you for your comments. We regret to hear you were dissatisfied with your stay. We strive to ensure each of our guests has an enjoyable stay, and we hope to have an opportunity in the future to regain your trust and loyalty. Thank you

"Comfortable but could be improved"

3
27/07/2017

Our stay at the hotel was not as impressive as some Best Western hotels. The room was adequate but a little worn. We had a couple of roaches show up to share the room. The breakfast was ok but nothing to write home about.

"Good Value"

4
26/07/2017

Place was clean, one guy who works their helped us get a safe place to park for our bikes in a storm. He was very helpful and passionate but, they need to do something about the laundry facility that has a door to the outside. for some reason they think putting a regular lock on the door is a good plan for security but, it should have a key entry lock so they can leave it locked and only guests can get in and not the homeless looking for a place to stay or free clothes. I mentioned this to him and loved the idea and will bring it to corporate. let's hope they listen! I also mentioned it to the woman at the counter when we checked out in the morning but she didn't seem to think the current set up is a problem. She is clearly not their at night. Small investment can fix a big problem.

"enroute"

5
21/07/2017

Very nice hotel, clean and comfortable. Convenient to highway and restaurants within walking distance. Friendly staff. Usual hot complimentary breakfast. Quiet during our stay. Slept soundly. We would not hesitate to stay here again.

"Excellent value"

5
16/07/2017

Check-in was quick and the desk clerk was friendly. The hotel had paid attention to our stated request from our reservation, which they had already awaiting our arrival. The room was spacious and very clean. The bed was a bit firmer than I prefer, and tall enough that I had trouble getting into it. The tv was large and swiveled so we could watch it where we wanted to. We never could figure out a way to change the channel that didn't involve going up or down one channel at a time, since typing the channel in took it from digital to analog with nothing but static. Otherwise, the signal was fine. The bathroom was clean, as were the towels. Cold water pressure was very good, hot was less so, but still acceptable. Breakfast had a good range of items to choose from, and they were still restocking at 10am. A sign announced that they have gluten free and dairy free items available on request. Items already out included: yogurt, oatmeal, 3 kinds of cereal, bread for toast, bagels, muffins, mini cinnamon rolls, a waffle maker, sausage links, french toast sticks, eggs, canned and fresh fruit, milk (whole and 2%), coffee (house, dark roast, and decaf), hot tea bags (decaf only), a juice dispenser (three kinds, although my mother said the orange juice is thinner than she prefers). The pool was fairly warm and looked clean. The hot tub felt so good after an 8-hour drive, although it is only big enough for 4 (or 6 if they don't mind crowding). We will definitely plan to stay here on our return trip.

"Best Western Knoxville Suites"

4
14/07/2017

The hotel staff was very friendly. The value or price for the room was excellent. The hotel was easy to get to from the interstate. The only minor downside to our stay was the room décor was a bit dated. Over our stay was very good and we would stay at this hotel when in the Knoxville area.

"Good for a passing by stay"

4
13/07/2017

Best western Knoxville Suites, was a very good transit place for us to stay at midway to Myrtle Beach SC. the front desk was very pleasant and helpful on arrival, also the breakfast was something good to have, before we started our next day on our way to Myrtle Beach, even though my wife left a pair of medical eye glasses, when we found out after arriving in Myrtle Beach, I called the hotel and the girl that answered the phone was very polite, and asked about the glasses and confirmed that they have them, so on our way back we picked them up.

"A pleasant place to rest"

5
11/07/2017

The hotel was nice breakfast with a very good selection. The room was well appointed, the WiFi worked and the bed was comfortable. I have stayed mostly at Best Western on my two week trip and the hardest thing to get use to is the mini pillows on the bed.

"Recent Stay"

4
28/06/2017

We were there 6/22/17. Booked online. It's OK. Adequate. Located north of Knoxville on I-75 is good if you're going north in the morning. They won't give you a room till after 3:00 pm so be aware. There are several other motels in the same area.

"On our way to Washington DC"

5
23/06/2017

Stayed at this hotel for one night while headed to Washington for a funeral. Hotel staff was very helpful. King Suite was the best price. Bed was very comfortable. Had 2 sinks one in bathroom and one when you walk in the room. This was helpful if you had several people getting ready at the same time. Breakfast was very good, they offered several types of cereals and yogurts. Waffles, biscuits, sausage and eggs (bland). Great coffee. Would highly recommend this hotel!

"Great location"

5
21/06/2017

Pet friendly, clean comfortable room. Safe neighborhood. Would definelty stay here again. Traveling with kids from Rock City otw to Dollywood. Close to amenities. Recommended for anybody visiting or going through Knoxville

"Nice rest stop"

4
19/06/2017

We were moving from NC to KY. This Best Western was a nice place to stop for the night. The hotel was a little worn, but the staff was excellent. They went out of their way to accomadate my disabled husbank

"Visiting Family"

3
18/06/2017

First time staying in this hotel. Had my 15 year old granddaughter with me. When I made reservations, they only offered me a room with a king sized bed, in which I thought was odd. The room had a pull out sofa. I made it on line.(3)The bed, to us, to hard to sleep on. the dresser in the room, we played musical drawers, one shut, another would open. We were there 5 days. We didn't think much about it, until like the 3rd day and we just dealt with it. Apparently they were all like that. The customer service was pretty good. Couldn't believe they had only one waffle iron. The food they offered, could have been better. The breakfast clerk was friendly and helpful to us.(3) It's a non smoking hotel, but pretty sure someone was smoking in it. Wether guest or worker, not sure, but could really smell it on the first floor, at certain times. Will I stay here again, not really sure.

Alpa P, Front Office Manager at Best Western Knoxville Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Affordable and clean!"

5
14/06/2017

Check-in was a breeze. Very nice young lady at the counter. The pool and hot tub were just what we needed after a long drive. You usually find stray band-aids and whatnot in a pool. There was nothing to be found. My one tip would be to walk slowly around the pool. It was quite slippery when it was wet. The room was precisely as it looked in the online photos. There is a spare sink in the room in addition to the one in the bathroom. The TV swivels so that you can see it from the couch as well as the beds. There is also plenty of outlets between the beds to charge all of your devices. The complimentary breakfast consisted of fruits, yogurt, sausage and biscuits, eggs, different types of bread and bagels, cinnamon buns, and make-your-own waffles. If we ever go to or drive through Tennessee again, we would definitely stay here another time.

"Best Western is very affordable."

5
12/06/2017

Very happy that I chose best Western the cleanest of the hotel also the beds were very clean and very affordable for our family!! I would recommend this hotel for anyone that is traveling to Knoxville Tennessee with the family great amenities

"Great Place"

5
05/06/2017

Checking in and out was very easy. Got to the room and thought I under paid for the room we got. I felt like I was in a Honeymoon suite not a normal room. Staff was VERY friendly. This is the only place I will stay at when in Knoxville again.

"Very nice Hotel!"

5
26/05/2017

This hotel has been remodeled. The rooms are very nice, the bed was extremely comfortable. It is located just off of I-75 north and easy to get back to I-20. My wife and I travel constantly and have stayed in many hotels. I highly recommend this hotel! There are numerous restaurants in the near vicinity as well.

"Good hotel"

3
25/05/2017

The room was a quality room at a good price, but we had boisterous neighbors late at night and the hotel was located away from the highway we were traveling on (I-40). I also thought I had reserved a room with a double queen bed, but upon arrival discovered we had a double bed.

Alpa P, Manager at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

"One night stay"

5
16/05/2017

We were traveling to Ohio. Stayed at thus hotel going and returning home. We had a King room. It was beautiful and clean,a suite, reasonably priced. Coffee maker, fridge, microwave, hair dryer nice clean towels. Very comfortable bed. Nice breakfast in the morning but with minimal seating. Ladies at the desk were very nice.

"Loved location not the eating area..."

4
13/05/2017

Liked location but for breakfast not enough seats for family to eat at. To busy not enough tables. Beds were soft internet was slow. Showers are clean and a lot of restruants close by. Rooms were cleaned daily.

"Excellent Hotel"

5
12/05/2017

We thoroughly enjoyed our stay at this hotel and plan to stay there again when we go back to Knoxville. We were fully satisified with everything about this hotel. The front desk desk were very friendly and and helpful.

"Great hotel for the price !"

5
28/04/2017

This hotel is only 1/2 mile away from I-75 which is very convenient. Also nice is the Waffle House and other restaurants which are right in front of the hotel or across the street. You can walk to them for dinner. The front desk employee was very nice checking us in. Unfortunately the room we were given 214 smelled like cigarette smoke. We were given a new room next door 212 which was clean with no smoke smell. Some inconsiderate fool thought they could get away with smoking in a nonsmoking room. I'm sure they will be charged $150 cleaning fee which they deserve ! Our room was good sized with a separate area for the couch and desk. We had fun using the pool but the water was a bit cold. Not a deal breaker since we swam in it and the hot tub too. We were impressed with this hotel and will recommend it !

"Some Internet Ports Blocked - Very Nice Hotel"

3
26/04/2017

Some of the games I play were not available on their internet because they blocked some of the ports. I was able to get onto FaceBook and other social media, but not play a couple of my games. Very upset about this because I was almost out of data on my phone plan. The rooms were very clean, beds very comfy! Hot tub was full all night but was able to get in it the following morning. Breakfast was great!

"Jessie from Mi"

5
24/04/2017

This hotel is located right off the express. My sister and I were traveling south for the Easter weekend. It was a good spot to spend the night. The hotel staff had our accommodations ready and waiting when we arrived. The check in process was easy. Hotel stay was great. Will definetly stay again. Highly recommend...

"Family Wedding"

4
24/04/2017

Price was awesome. Better then surrounding hotels. It rained the whole time but we were still able to enjoy the indoor pool. Breakfast was good on both days we were there attendent was nice and attentive to everyone good environment .

"This looked sketchy from outside-but actually very nice"

4
11/04/2017

I was a bit nervous pulling up, as it looks like a bit of a sketchy hotel in an area with nicer chains, but I have to tell you our room was clean and comfortable, and the breakfast was surprisingly nice.

"overnight stay"

4
07/04/2017

Nothing real fancy. Very large rooms. Clean but the couch and bed were not the most comfortable. However, excellent price and very clean. Wifi worked fine. Skip the breakfast and head down the street to either IHOP or Waffle House. Very friendly people. Older hotel, but perfect for an overnight stay just north of Knoxville right off of I-75.

"Great hotel"

4
06/04/2017

The hotel is a little outdated but is going through upgrades. Rooms were extremely clean! The desk attendant gavee a 10% discount card for the restaurant across the street which is very good. Staff were all very helpful. I will stay here again.

"Lots of room for when more beds needed but not comfortable"

4
04/04/2017

Selected this hotel for the location, breakfast and the sofa bed for an extra adult we had with us. The sofa bed was not comfortable at all and the main beds where very high off the floor and squeaked anytime you moved. Breakfast was ok and had several choices. Was ok for our quick layover in our travels but was glad it was just one night.

"Decent hotel"

4
23/03/2017

Room was clean, staff was friendly. Breakfast was average, but still a decent amount of food. Hot eggs, biscuits and gravy. Overall a nice place to stay. Hotel provided a small crib for our infant and our room had a pull out couch for our older child. Definitely a bonus for us

"Very nice"

5
28/11/2016

While on vacation, we wanted to stay a night in Gatlinburg, however the city was sold out we decided to look a little further out. We were not disappointed. Very clean, nicely modernized, great full hot buffet! I would definitely stop by on my travels again!

"Very Clean"

5
28/11/2016

Very clean hotel we stayed only one night but we are also staying again this week on our way home from vacation. Close to the interstate and easy to find. Our mom was on another floor but they told us on our return trip they said they would give us adjoining rooms and discounted one of the rooms. We love Best Western.

"Good value"

4
27/11/2016

Stopped for the night and this was a pet friendly place. Plenty of other hotels and restaurants nearby, as well as a grocery store next door and a gas station fronting the main road. Quick, easy check in. Property seemed a bit worn and dated and we noticed they used too much scent when cleaning the halls. Suite was clean. We were happy that it had an entry area, sitting area and king bed. Extra sink out of the bathroom near the fridge and microwave. The bed was adequate, but not one of the most comfortable. Large TV. Breakfast was ok, with fake eggs & sausage, waffles and the usual cereal and bakery. Again, it was ok, not one of the best. Overall, it was nice having the extra space of a suite for a reasonable price in a convenient location. Good value for an overnight stop off of I-75.

"Turkey Getaway"

4
25/11/2016

Easy to locate, Very convenient to eat and get gas nearby. We ate at a Cracker Barrel which was right near the hotel. Comfortable bed. Plenty of pillows and blankets. Clean and updated hotel and room. Would definitely stay here again.

"One night stay on the way to Sarasota Fl"

4
22/11/2016

King size bed at $85/night (includes breakfast). Facility was clean and the bed very comfortable. Breakfast was a small buffet, nothing to write home about. For a one night stay the facilities were quite adequate.

"Great motel"

5
18/11/2016

We were quite happy with our day at the Best Western in Knoxville. The staff was great and it was a clean establishment. I would stay there again. I have no complaints. Lots of restaurants in walking distance.

"Great! "

5
06/11/2016

Really close to many things. Room was really clean and comfortable.. I had no idea it was a suite until we opened the door. Plenty of room for the three of us to unwind! Didn't use the pool but it looked nice. Breakfast was decent. Would recommend!

"Good value hotel with large rooms, but the area hotel's in seems a bit sketchy"

4
30/10/2016

When we checked in late on a Friday night, the lobby had a couple people using the WIFI and the receptionist was nice. As I drove the car from the veranda to the parking lot, I was reminded where I was. There was a beater Honda Accord or similar with it's driver side window broken and a black garbage bag covering the hole. I later drove to the gas station next door and noticed the burglar bars on the door. About that time a beater Cadillac pulled into the pump next to mine and a huge black guy with his pants practically down to his knees gets out to fill the tank. Nothing happened to us or our car (parked about 4 spots from the beater car) and the rest of the area at this exit on I-75 had lots of restaurants and stores, so I wouldn't have figured it was a sketchy area. We stayed one night en route to a family activity.

"All around great"

5
24/10/2016

I wish we could have stayed longer, but we were on our way to SC. This was the best place our whole trip. The room was lovely, clean, and comfortable. The breakfast was good, and the staff genuinely nice. Absolutely not a single complaint. The cost was also less because it was north of the big east /west freeway. Quiet,too.

"Could not be happier."

5
21/10/2016

We chose this hotel because of the great experience we had at the Best Western in Wytheville Virginia. This hotel was just as good. The two hotels were the best "Pet Friendly" hotels we have ever stayed at. They were a little more money but were well worth it! We will be staying at Best Western hotels for now on. It was well located and easy to get off and on the freeway.

"The Best Host (Joanne) and Gem in Knoxville."

5
18/10/2016

I got to Knoxville for the AL vs UT game with a room already booked. Once I checked in the room I noticed it was nothing like the pictures or reviews I seen. The amount we paid was so expensive and it looked like a truck stop. So I cancelled my room with no where to go. I went online and seen Best Western was available in the same area so I took the risk ignoring the good reviews this time. However, since it was past 12am I could only book for the next day. I called up there and spoke to Joanne at the front desk and man what a beautiful warming person. I told her my situation, and she got me booked in with a competitive price and the rooms was amazing. She told me to call her when I got back to the room to let her know how it reviewed to me. I must say instead I walked down and let her know how amazed I was and how nice the room was. Grant it we got the suite and it was one of the better rooms but it was just like staying at the Marriott. Joanne made sure my stay was good the entire trip and I can't complain. Would stay here any day.

"We left the drops!!!"

4
18/10/2016

The most memorial thing about our stay was the fact that an hour away from here we realized we had left my wife's eye in the refrigerator. I called the motel and while I was on the phone they checked the room, found the drops, and asked me what I wanted them to do with them. I assume they would have mailed them to us, but we were in the middle of our vacation. I turned around and went back to get them. They were at the front desk waiting when we got back. As far as the hotel goes, it was a nice Best Western and we slept well. That is all we asked for for this one night stay.

"super nice clean rooms"

5
18/10/2016

excellent hotel, clean rooms, great staff, convenient to dining and interstate..travelling through and really enjoyed the quality and friendliness of people both in the hotel and locally..would definately stay again

"My stay"

5
12/10/2016

Helpful staff and clean hotel! Very convenient to the Interstate. The swimming pool was clean and we took the opportunity to relax in the spa! In fact we made it a point to book our room for our return trip back home. Great value, great price!

"Stop over"

3
11/10/2016

My son was moving all of his belongings from Ohio to Orlando and we were looking for a safe place to stay along the way. The front desk person was really nice and let us park our vehicle and U haul trailer right outside the lobby door. The room had old, worn furnishings and smelled a little. We were lucky we parked where we did because there was a police chase right through the parking lot during the night. Apparently someone was breaking into cars.

"Would not go back"

2
10/10/2016

There is something about this hotel that we couldn't put our finger on--but it just has an atmosphere of shabbiness. Add to that the worst hotel breakfast we've ever experienced: very poor quality baked goods; thin, dry disks of industrial egg; a toaster that hardly works; strange yellow stuff masquerading as butter... Across three nights, we couldn't get the a/c to function well; either it didn't cool at all, or it froze us. I'm amazed by the rave reviews.

"Great hotel, with convenient location"

5
08/10/2016

We stayed here for 5 nights while visiting family in Knoxville. This was a nice hotel and within walking distance of many restaurants. The included breakfast was excellent (my daughter loved the biscuits and gravy!). The hotel staff was courtesy, helpful, and friendly. I will definitely be staying here again in the future.

"Very Nice"

4
06/10/2016

Would definitely recommend this Hotel. It's convenient to stores and gasoline stations and less than a mile to the Interstate. Good quality and value for the money expended. We'll stay there again...They were very accepting of our dog.

"Overnight stay"

5
28/09/2016

We were on our way to Altanta and chose to stay overnight here. The rooms were really a nice size. The bed was really comfortable. The price was right for what they have to offer .Close to the highway and near a Starbucks across the street.

"Easy, pleasant, with a warm pool"

4
28/09/2016

Check in was easy and our reservation was readily found. We got ourselves and our children into the room quickly. The hotel is a bit run down at the edges (vanities need repair, bed box springs need vacuumed, corners need cleaned) but otherwise it was a clean and neat experience. The pool was warm, which the kids loved. Their sofa bed was not the best experience, a spring was pushed up through the top on one side, but we covered it with a heavy blanket we'd brought and he slept on it anyway. Beds were hard for us and not overly comfortable, but they were clean and bug free. Considering we were able to use our cc rewards on the stay - we were happy. OH, and we were right by the elevator, but didn't hear it once - even at night.

"Great Value"

4
28/09/2016

Has a 4th floor room away from traffic. Just hear to spend the night on the way to Nashville. Everything we need and affordable. Breakfast was pretty typical. Room was clean and comfortable. Front desk was very helpful

"Not bad for a budget hotel"

3
17/09/2016

Check in was seamless. That's always a plus when you get in late. Breakfast was good. They offered everything from biscuits and gravy to cinnamon rolls. The shower was hot. The toilet isn't fastened down so it moves when you sit on it. The room did have a microwave and refrigerator. Nothing fancy, but better than the average Best Western.

"Great overnight stay"

4
11/09/2016

Our room was updated and very clean. There were a few areas that could us some updating. The front desk staff was great at check in. The employee at check out seemed a little overwhelmed. Overall this is a good hotel. The bedding was great, the bed was a bit too hard for mom and I. I will stay here again. The pool was wonderful and warm. The hot tub was a bit small, but there was one so that was a bonus.

"Reunion Time in Tennessee"

4
04/09/2016

Coming back from central Tenn we decided to check on this B.W. As we were working our way home. Rooms very well maintained and clean. Got adjoining rooms with my son and grands and it was wonderful. The clerk was friendly at check it and everything was just as you would want it to be. Good water pressure and plenty of hot water. The pool was nice for the kids and I enjoyed the hot tub. Would definitely come back or recommend to others.

"Never again"

1
19/08/2016

Over a 2 night stay, I was double charged on my card. There was no internet access. There was no parking available in the lot. This was the worst value for my money that I have ever had. I will not be returning for business or leisure travel.

"A decent enough place to stay"

3
18/08/2016

We stopped here for one night, and it was fine. The room was clean enough, and it was quiet. The pool was small and super hot inside, but it worked out well for our kids to expend some energy after a long car ride from Chicago. We didn't eat breakfast here because we needed to go to Waffle House (which is right next door). Not a destination by any stretch of the imagination, but a serviceable enough place to stay for a night on a road trip.

"Pratt Road Best Western Knoxville Tenn"

4
08/08/2016

I usually try to book this hotel when in Knoxville. The service and cleanliness are consistently good and the rooms are quiet. I have actually stayed at this hotel so many times that the lady at the front desk recognized me! The complimentary breakfast is consistent with what you get at most hotels and hotel staff are always on site in the breakfast area tidying up and replacing items as needed. Check out and check in always go smoothly.

"By far the worst Best Western I ever stayed in. Never again"

3
04/08/2016

Manager attitude while attempting to settle an issued was less than favorable. He does not measure up to expectations I have with the BW chain. The BW has a customer service reputation that is above other chain motels. This should be kept in mind and customers satisfaction should be held above all.

"Average Hotel"

3
01/08/2016

The room was a decent size with your basic breakfast which was also decent. Check in/check out was easy and pleasant however the lobby smelled strongly of chlorine which is a bad sign for a pool. We arrived late in the evening and left early morning so it was just an overnight stay to split up our 14 hour drive. With that being said the hotel did us just fine. The rate was okay but a little over priced for this hotel I believe however we had a gift card so it made it okay. I'd stay here again for a quick one night trip as it was okay but if you are expecting luxury, you may want to look elsewhere.

"Enjoyed the stay"

5
31/07/2016

It was very clean and comfortable. Felt safe and welcomed. There are a few other hotels near this area, but the price is what got me. I nice pool and hot tub. It is relatively small, but my Son and I were the only ones there, so it didn't really matter. We felt like the staff cared and the people that stayed here were also friendly. There is a gas station right next to it, a Mexican restaurant, a Pizza Hut, and Papa John's delivers there (and offers specials). The only thing I thought could be better was the food quality. The eggs were ok. So it just depends what you are looking for. If you don't want to break the bank, then this is a good quality hotel and you should go here.

"Fabulous"

5
28/07/2016

A very clean and quiet hotel. Better than most. Our front desk girl, Jennifer, was very friendly and helpful. Places to visit within walking distance of the hotel. Added bonus having the fitness room to use because of bad weather outside.

"Best Western Suites "

4
25/07/2016

Friendly staff , extra large clean room Nice indoor pool but it's extremely hot in there to enjoy . Several Restaurants conveniently next to hotel. Only complaint is wi-fi is not good even if it's free . Would have gave 5 stars but not having working wifi was a big disappointment. Breakfast was just ok Not well supplied

"Home away from home..."

5
11/07/2016

The staff at this Best Western Knoxville Suites anticipates our every need. I always book with them when visiting family in Knoxville. Once while a guest my older brother was in critical condition in an area hospital. The staff knew this and took personal interest in his condition. I'll always remember their care and kindness.

"Fine for a Quick Stay"

3
05/07/2016

We were just passing through the area and needed a place to stay for the night before heading into Smokey Mountain NP. Other areas are super expensive, such as Nashville and Pigeon Ford. Knoxville is a little more affordable which is appreciated. This hotel is a convenient place to stop off of the highway. The rooms were clean and the beds were comfortable. The hotel has an odd odor, somewhat resembling mold/mildew/musty. The hotel is a little older and some of the decor resembles this, like the carpet and bathrooms. Overall the value is great and it is comfortable enough for a quick stay. The breakfast is decent for what you pay for.

"Great place to stay!"

5
02/07/2016

This is a nice hotel, conveniently located by many restaurants and stores. The staff was great. They are so friendly and helpful. The rooms are a great size. Plenty of room to move around. They also have a very nice hot breakfast every morning.

"Stay away!! Filthy & smelly room "

1
26/06/2016

Stopped for a night on our way home from Florida. We stayed in a Hampton Inn the night before, so thought we'd try this Best Western for something different and for a different breakfast. The lobby looks nice. Remodeled. I got the key and then got the family and luggage. Upon entering the room we noticed a definite odor. It was a perfumy smell - as if they were trying to cover something up. This immediately made us check under the mattress and covers for signs of bugs - that's pretty bad when you're doing that. The worst part though, was the sofa. See the pictures! It was DISGUSTING!!! There was no way I was going to let my son sleep on that thing. We ended up leaving and went to another hotel. The lady at the front desk was very nice and gave us our money back.

"Loved this hotel!"

5
21/06/2016

Loved this hotel!!! Everything was great! We spent 5 nights here with other families from our club for the USTA Tumbling and Trampoline Nationals. The group rate was wonderful and the suites were awesome! Loved having the extra room, as there were 4 adults in our room, including my adult daughter who was competing. Location was great, as there were several restaurants, a grocery store, and a liquor store all within close walking distance, plus it was less than 10 minutes from downtown Knoxville, with easy access to the interstates. Everything was clean and pleasant.No complaints at all! I'm hard pressed to find any inconveniences, other than only 3 washrags daily in the room, so needed to get additional from the front desk, who were always pleasant about it. Breakfast was good - open until 10:00 and well attended and replenished. Only complaint was one day the scrambled eggs were actually scrambled egg whites. In-room internet was good, although did have to call the front desk a couple nights late to reset the router. We used the hot tub one evening, and others' kids seemed to enjoy the pool. I would highly recommend this hotel to any one!

"Best Western Knoxville TN"

4
14/06/2016

It is a very nice stay. Staff is friendly and helpful and tried to help if there was a problem. Room is a great size. It has a good location with food store and eateries close by. We have stayed here before and would recommend it to anyone.

"Maybe a bit above average"

3
13/06/2016

You can tell they've tried with renovations to an older hotel. Granite sinktops, interesting colors, cute light fixtures. However not much can override the overall mildew/musty odor. Our closet was so smelly we went to the front desk and were given an odor spray - which only masked it. The girl at the front desk was very accomodating, in fact all the staff was. She gave us discount coupons for Puleo's Cafe and even offered to give us a different room

"Nice hotel, disappointing breakfast"

4
12/06/2016

The hotel room itself was lovely, we had a king room (not a suite) and it came with a very small sitting area. The breakfast provided was your standard hotel continental, but the breakfast room was very small and it was a pain to access everything. There are only about 4 tables in the breakfast area, so you may end up having to take it back to your room if they're full.

"Enjoyed our stay"

4
09/06/2016

We stayed overnight after visiting the zoo on our way back home. The hotel is older as you can tell from the outside and common areas inside. The room has been updated & was clean. The double queen we stayed in had a sink in the bathroom & outside of the bathroom so we weren't on top of each other getting ready. The room was also very spacious for a hotel. Our room smelled as someone had smoked in it despite it being a smoke free hotel. The pool is small but very clean and we enjoyed it & the hot tub. There are many restaurants near by that you can walk too. I chose this hotel as TripAdvisor had it 5 miles from the zoo but it was 10 miles but I should have double checked that myself.

"Quiet, spacious rooms; overall sufficient, but unimpressive"

3
06/06/2016

We stayed here when the hotel was 100 percent booked for a local event (which we were attending). I was impressed that I did not hear any noise coming from the hallway or from the room above us. Granted, the A/C unit in our room had a fairly loud hum, so perhaps that helped to mask any noise. The king bed was comfortable and the sofa bed in the sitting area was acceptable. We selected this hotel primarily because of its "suite" layout. We were able to fit a family of four in our room -- adults sharing the king, one kid on the sofa bed, and one kid on an inflatable air mattress (brought with us -- not provided by hotel). The spaciousness of the room was probably the single area where this hotel completely satisfied me. Our refrigerator didn't work properly and all our water bottles got frozen solid. Staff member brought us some new bottles of water immediately and offered to repair the fridge the following day, but we were near the end of our three-night stay, so it was unimportant to us. The point is, the staff was responsive to our needs. The pool is quite small -- just big enough to take a dip in, not really meant for "swimming" as such. But clean and inviting. Breakfast was tolerable. We saw the same hot and cold selections every morning. The day that we went a bit later to breakfast I regretted eating the scrambled eggs, which had gotten rubbery over time. Other than that, the usual fare, with cold cereals, breads, pastries, DIY waffles. There is no lobby to speak of, merely a sofa and a couple of chairs situated right across from the front desk, plus an aquarium. If you wanted to have someone meet up with you here to visit, there's really no place for that. The neighborhood is a commercial area, not aesthetically pleasing, but quiet and seemingly safe. Check in and check out were easy and prompt, and overall the staff were friendly and helpful. Finally, I was disappointed that the hotel was not following "green" environmentally conscious practices, like not replacing towels that were hung up. When housekeeping came after our first night, they even threw away the bars of soap we had opened and replaced them with brand new bars of soap. So wasteful. In summary, I found this Best Western to be an adequate destination for our family, but certainly not an impressive property that I would look to return to.

"More than adequate but not worth the price!"

3
03/06/2016

The bed was very comfortable and room has a microwave and mini fridge. But the flooring was not very clean and all I got was one sm bottle of shampoo. No bottle water. I asked for conditioner and no problem they provided but I had to get it. The room is outdated and the price was too high so thats why I rated as a 3. Maybe because this was memorial day weekend, I was there on the Friday night on route to Ontario. There is a carwash, liquor/wine store, shopping and restaurants at this exist on I-75 so that was convenient.

"Wish all my stays were this great!"

5
02/06/2016

This hotel is great! Stayed here on a trip to Charleston, SC. The rooms were very clean and spacious. They have a vanity inside and outside the bathroom, which is always nice. The gentleman at the front desk was very nice. The breakfast had a huge variety.

"Great motel"

5
31/05/2016

Had a great time at this motel, very clean. The indoor pool and hot tub was very clean!! Not crowded! Rates were good. The free breakfast had many options to chose from. Many restaurants and shops close by.

"Nice stay :)"

4
31/05/2016

We stayed while on the way to Myrtle Beach. Beds were comfortable, hide-a bed was average. It was nice to have a room that sleeps six. The room was clean and the a/c worked well. The indoor pool and hot tub are small, but as we were the only ones using them it was fine. Breakfast had scrambled eggs, biscuits and gravy, yogurt, waffles etc. Coffee was surprisingly good for a hotel. Will stay here again when passing through.

"It is what it is"

3
30/05/2016

The accommodations where sufficient for my need. The room was very large, comfortable and clean. The staff were pleasant. I found the experience of having breakfast in the small breakfast room to be difficult. There were not enough chairs and tables, and the distribution of the mediocre food made it difficult for people to get what they needed. They could definitely work on making the breakfast experience more pleasant.

"Large clean rooms"

4
27/05/2016

Our room had two queen beds plus a sitting area with a small couch and coffee table. In room coffee and refrigerator. Rooms and carpet in the halls appears to have been updated not tool long ago. Shower curtain was tearing and in need of replacement. Friendly staff. The staff recommended that we park our motorcycles under the front entry cover, which was a very nice gesture and appreciated. Complete complementary breakfast bar, but no meat (sausage or bacon was available). Convenient to nearby restaurants. Our room, and neighboring rooms were non-smoking. Don't know if the whole hotel was non-smoking.

"Worth the price "

5
26/05/2016

The room was very clean, and much larger than we expected. The staff that we encountered were all friendly. The breakfast was very good and we got plenty to eat. Would definitely come back here if we were staying in the area again. The only small complaints would be the water pressure in the shower was not great, and the pool was a little bit cold.

"couple over 50 yrs"

5
22/05/2016

The staff were very helpful and pleasant. They went out of their was to help us. We had difficulty finding the location and they were very helpful and stayed with us on the phone until we arrived at the location. Our room was excellent. Clean & a great bed,

"Great Night, no problems"

5
19/05/2016

From Check In to Checking Out was great... Room was clean and one of the best we've been in. Friendly helpful staff... The full Breakfast was good & hot. Motorcycle friendly parking was a plus due to inclement weather in the area.

"Nice room but noisy"

3
18/05/2016

Our room ended up being right above the main entrance to the hotel (our view was the over hang over the entrance). We were just passing through and needed a place to sleep. The room was large, clean, comfy, and reasonable price. The only issue was the noise of people slamming their car doors all night out side the entrance. Needless to say, we didn't get much rest. Any other room probably would have been perfect though.

"Quick trip to Knoxville"

4
16/05/2016

We had to make a quick trip to visit cousins from Alabama and Found this hotel close to everything we needed. would consider staying here again. close to shopping and eating without a lot of traffic. Hotel easy from interstate

"Great location, staff, and rooms. But, very firm beds"

4
13/05/2016

Like another reviewer pointed out, the outside made me nervous when I pulled in. A little tired looking. But once inside, it was all good. The front desk gal was super helpful and funny. Pointed out places to eat in the area. The room was wonderful. Booked via Priceline bidding and didn't know what to expect and was beyond pleased....But....the bed was like a rock. I ended up sleeping on the couch by 2am. My poor mom was in tears the next day during our drive because her back hurt so bad. Mind you, we are not firm bed sleepers. For those who are, I am sure they would find the beds fine. But, they were very uncomfortable for us. Breakfast is simple. Waffle maker, eggs, sausage, cereal, juice, etc. If it wasn't for the beds, I would stay here again.

"Pet friendly"

4
30/04/2016

Happy that your hotel was pet friendly, but it would have been nicer if a first floor room was available. Easier access to outside. Bringing the dog down on the elevator was awkward and inconvenient . Handling the dog and luggage, as well as purse was difficult.

"Knoxville Best Western"

4
25/04/2016

Outside looks like a rough area but it wasn't a problem at all. Hotel clean and the employee's were very good to work with. Breakfast is a little above cold cereal and sweets, has 1 waffle machine with 2 choices, strawberry or original. Each day hot food with biscuits/sausage/eggs next day gravy/biscuit.

"Impressed!!!!!"

5
19/04/2016

We haven't been there for some time and was impressed with the overall stay here. The cleanliness of the hotel was spot on. The decor for the lobby and the huge rooms was really nice. We will be staying here again our next time through Knoxville.

"Great price"

5
11/04/2016

We were very happy with our stay at Best Western of Knoxville. Great place for our family to stay comfortably (family size of 5) and also had a pool for the kids. Clean pool and was never busy. ALso, a hot tub (a plus for me). Front desk staff were super friendly and kind to the kids.

"Bring your own food for breakfast"

3
11/04/2016

Breakfast experience awful; overcrowded, not enough tables to accommodate everyone, eggs inedible (when you finally got some...); left hotel hungry because we finally just gave up trying to get something suitable to eat. Room was nice though.

"Positive Experience"

5
10/04/2016

Comfortable bed. Large room & quiet. Enjoyed my stay and will make reservations for this Hotel again when in the Knoxville area in the future. A great Hotel and very friendly staff. Close to the highway for easy on & off. Excellent selection of restaurants nearby.

"Hotel Stay 032916"

5
04/04/2016

The room was very clean and huge. I arrived late and left early so I didn't have the continental breakfast. My past experience with Best Western breakfast bar has been great and a variety of food to pick from. I enjoyed my stay and would recommend any Best Western Hotel. Always courteous and pleasant each time we stay.

"Pretty good stay"

4
01/04/2016

The rooms were big and the beds were clean and comfy. The TV was big and clear. Breakfast was average, the staff was nice and helpful.. It was a good location, right off the highway. Overall good stay, If traveling through again I would stay here.

"Easy Stop"

4
30/03/2016

North/South trip four or five time a year, just a perfect location for travel on I-75, easy on/ off, but more importantly Clean, good service and your out the door and on the road again The small indoor pool is great for the kids and hot tub allowed us to keep eye on them, just works well

"Very pleasent stay Great Staff !!!"

5
29/03/2016

I would recommend this Hotel to anyone traveling through Tennessee. The staff was great ! The room was very clean. I was completely satisfied with the room. The hotel its self was very well maintained inside and out. The breakfast was good a lot of selections fresh fruit. I will definitely stay at this hotel again !!!

"OK for a short stay"

3
28/03/2016

I've stayed at this Best Western many times because it is located close to a family member's home. The place is clean and people are friendly. The rooms are spacious and a good value. The clientele are typically people on the way somewhere versus a final destination (i.e. road crews, families in en route another location, or prisoner transport (no kidding - seen this twice)). The place has an indoor pool and hot tub and a very modest exercise room. The smell of chlorine dominates the pool area and lobby. It this very intense and often uncomfortable. The breakfast checks the box but is nothing special. The hotel is a good economical choice as a stop over point on a long journey but would not recommend if your stay is longer than a weekend.

"Comfy"

5
28/03/2016

We were traveling from Florida home to Michigan, had to take two days to do this. Halfway mark was Knoxville,TN, so we made reservations in advance since it was the Easter weekend. We had no problems when we arrived it was late in the evening. The clerk at the front desk was very nice held the door open for us, checked us in and gave us our room key. Very nice room, clean well stocked.

"personal"

5
23/03/2016

As stated the hotel and the staff made my staff most enjoyable, The cleaniless, the service, amenties, and overall condition met all of my expectations., the location, the satff willingness and professionalism, acconodation was an enhancement to to the quailty of my trip and stay.

"Clean and roomy"

4
23/03/2016

Stayed at this hotel while attending a volleyball tournament at the Knoxville Convention Center. It was a very convenient location for us. We wasn't in the downtown traffic and the route from the hotel to the Convention Center was basically a straight shot. We had a double room that had a small sitting area with a fold out couch. The extra vanity and sink outside of the bathroom was a plus for us since we had several girls getting ready at the same time. There is a continental breakfast each morning. One morning there was biscuits/gravy, etc. The next morning French toast, etc. We would definitely stay here again.

"Very spacious room"

5
21/03/2016

We had a king sized bed and a very large room with a comfy sitting area with a couch. There is an extra sink outside the bathroom. The room is very clean and very spacious. Great value and the check in was super fast. A basic complimentary breakfast is offered.

"Huge room!"

4
17/03/2016

Location was good for Knoxville, I think. There weren't very many options close to downtown so I think this was the closest we could get without paying an arm and a leg. Got a great deal online for one night. Pets are allowed - huge plus for us. Although, online it doesn't mention a fee for the pets and when I called to ask if they allowed pets they didn't mention the fee. When we arrived I told the girl we had dogs and she said we weren't booked for a pet room. I guess that's the trouble with booking online. Fortunately, she was able to fix it for us. Pet fee is 15 bucks a night, compared to $50 for the Holiday Inn next door. The hotel is going through some renovations; we saw some workers on the first floor tiling the bathrooms. Our room was finished though. It was huge! A seating area separated by a half wall and then the bed area. Large TV, fridge and microwave. Bathroom was clean with updates. The room had an extra vanity and sink which I didn't really understand since the bathroom was big with it's own sink and counter. The room and rest of the hotel was clean. It's an older building but I think they're doing a good job at remodeling it. One elevator that's super slow. We had a hot breakfast that was pretty good. Eggs, sausage, and French toast. Waffle maker and all the regular stuff, too. Lots of other hotels and restaurants in the area. The girl that checked us in was the only staff we interacted with and she was wonderful.

"Wonderful Place to Stay with Fabulous Staff & Great Breakfast"

5
16/03/2016

Have stayed at this hotel numerous times in the last 4 months while in Knoxville on business. Stayed at 2-other hotels the 1st week and have not stayed at any other hotel since our first time here in November 2015. The staff is a helpful 'Family', the manager a delightful and sweet man, Lisa makes sure everything is clean and perfect and she is such a sweetheart. Betty at the Front Desk is not only beautiful to look at, but, also to speak with daily. Jennifer, the fabulous front desk person, greeted me with such caring and helpfulness the 1st night here months ago, that I knew we were in the right place!! LOVE the breakfast !! Most places have the same thing every day, well.. not here, the hot food choices change daily and are always wonderful and fresh!! This is absolutely the place I recommend to stay in Knoxville !

"Nice stay"

4
14/03/2016

When we first pulled into the parking lot, the building doesn't look the greatest. Along with the lobby and 1 elevator I thought great.. Our room isn't going to be nice. Staff was friendly while booking over the phone and greeted with same friendliness as we arrived. We booked the king suite for one night as this was our mid-way point driving from Florida to Michigan. Kind of nervous, we open the door to our suite and we were more then pleased!! Room was absolutely beautiful. Updated, spacious and very clean. Bed and pillows were extremely comfortable. TV was flatscreen and huge! Room also had a little vanity type space with hairdryer and sink and mirror for me to get ready while my boyfriend was in the bathroom, such a great idea to have. Absolutely enjoyed our stay, just wish the outside and lobby area was up to par like the room!

"love this hotel"

5
12/03/2016

Loved this hotel. Very nice rooms. Very spacious. Bed comfortable. Lots of variety in the breakfast. Will return in 2wks. Great location. Many restaurants within walking distance. Right off of 75. Service was great

"Very nice place to stay."

5
06/03/2016

The staff at the Best Western in Knoxville, Pratt Road were fantastic. We had a fast and efficient check in. The room was very clean and spacious. The breakfast we had the next morning was tasty and there was plenty to be had.

"Better Than Expected"

4
21/02/2016

I was moving to another state and needed to break the trip up. I had pets with me so I did some research online. I wanted a place easy to find off the interstate, close to restaurants and one that felt safe. I found it all with this one. Being alone and lugging pet carriers around, as well as one's overnight items, isn't fun. So, I had requested a first floor room (called the hotel directly). Not only did I get it, but I got one right next to the side door (Rm 101). Made it incredibly easy getting every thing/one in and out. When I walked in, they had the heat going strong. So much so, I had to turn it down and kept it down throughout the night. When I walked in, the bathroom was to the left, closet space to the right. A little more in and a sink/mirror to the right, sitting area (sofa/table) to the left and then the king bed straight ahead. A very LARGE tv (especially for a hotel one would consider as "budget"), dorm size fridge and a working microwave. I had ordered ahead of time and picked up my dinner at Cracker Barrel (literally, 2 min away). The fridge did a good job of keeping things cold and microwave worked well at warming up what had cooled off while getting settled. The bed was comfortable and the room was quiet. I couldn't have asked for any thing more. The room appeared clean and there was no smell of any former pet being in the room (this is a smoke free hotel which was another HUGE draw for me). Next morning, I went for the hot breakfast. This is the one part I found lacking. I have had hot breakfasts' at other hotels before and so maybe my expectations were higher than they should have been. The eggs were patties. At least they were cooked (not runny...ick!), but they just didn't taste very good. Nor did the sausage. I ended up throwing it out and going back for cereal. But, this is a personal preference/taste and it wouldn't keep me from staying here again, if the need arose. The late afternoon desk person was friendlier than the morning one. The morning one seemed a bit put out, but it was early and maybe her morning started off bad or she just got done dealing with a difficult guest. Having worked customer service, I can understand it's hard to shake that off right away. Again, wouldn't let this stop my stay. When I left that morning, I was on the same side of the road as the interstate so it couldn't have been any easier getting back on it even on a cold, icy morning. I can't speak to how this hotel would be for a week, but for one night, it was more than adequate and reasonably priced.

"Pool water is NOT heated/Hot Tub Gross"

3
16/02/2016

They claim to have an indoor heated pool but the water is not actually heated, only the room the pool is in is heated. The hot tub was really gross. The water had tons of stuff floating in it. The pool and hot tub are also very small. Swimming was the main focus of our stay. We actually checked out a day early to go to another hotel to use their pool. Everything else was nice. The room was clean and the food was good.

"Perfectly okay"

4
29/01/2016

A good clean adequate hotel. Location lacks curb appeal, but, our dog could come with us. That's a big plus. Lots of decent restaurants in immediate area. We reserved here because of the indoor pool, however, it was much to cold to go in. Very disappointed in that.

"Very clean"

5
10/01/2016

The room was very clean and the beds were very comfortable with pillow top mattresses. Very nice stay. The breakfast was great and we will stay again on our next trip to Florida. We were very happy with everything.

"Quiet stay"

5
09/01/2016

I had a quiet stay and a comfortable stay and was able to awake refreshed. What more can you ask from a hotel stay? I would stay at this hotel again and would have no problem advising others to consider this hotel. The breakfast wasn't wonderful but the coffee was good and hotel staff all had smiles on their faces.

"Good place to relax"

4
04/01/2016

This hotel offers great suites in which you can feel very much at home & relax. We were greeted by warm & friendly staff at arrival which was much appreciated by my wife & myself. The breakfast was nicely laid out & the food was excellent. Our overall stay was better than expected.

"Comfortable and Clean"

4
04/01/2016

Needed a place to stay on our way home from a vacation. This place was clean, comfortable and had lots of amenities. The reason it was chosen was because it was dog friendly and we were pleasantly surprised at how nice our room was. The staff was also very helpful.

"Great Value / Convenience"

5
03/01/2016

Excellent visit. Staff was trained, personable, and expedient. Breakfast was very good. Accolades to the lady who took care of the breakfast area. Need more luggage / baggage handling carts. Unfortunately, due to the location of the hotel, the drive up appeal is very hampered. Could hardly see the front due to utility trucks stored in front of the hotel.

"LOVE THIS HOTEL !!"

5
15/12/2015

We travel for business and this has been absolutely the BEST HOTEL we have ever stayed in. The Owner and the Staff are the nicest I have ever experienced. Hotel is clean and comfy. Breakfast is awesome and different each day!! If you are in Knoxville, it is the place to stay!! Thank you to everyone there for making our stay wonderful !!

"GREAT HOTEL FOR THE PRICE"

4
12/12/2015

Easy to locate and access from Interstates. Plenty of parking. Several good restaurants within walking distance. Large rooms. Quiet, no traffic noise. Nice hot breakfast from 6 to 10 am. Friendly Staff.

"A good night's sleep"

4
08/12/2015

We stayed for two nights. Had a suite. It was clean and comfortable. The hotel staff was accommodating and pleasant. Only complaint was no laundry detergent in the dispenser but the front desk person gave me some to use at no cost.

"Good pick for the night, can use some better cleaning"

3
01/12/2015

Room was decent value for overnight stay. Seemed nicely decorated, but with signs of wear and tear. The sofa in the King suite was filthy and stained. Went to pull out the extra blanket to cover the sofa, and there was hole in the blanket. Side of sink outside of room was splattered with something red; didn't feel like it had been cleaned thoroughly. The bottom of the tub was exceptionally slippery...dangerous for anyone, especially if unsteady on their feet! But, decent breakfast and good for pets, too. We'd stay there again, maybe not in a suite with a couch, but was a good choice, overall. The staff on check-in was cordial at best; but the breakfast crew was very nice and helpful.

"Horrible staff. Filthy hotel."

1
27/11/2015

I have never left a negative review of a hotel, but I could not ignore the terrible way my family was treated by the staff. Every employee my family met acted absolutely miserable, and they were unforgivably rude to my children. My hotel room was not cleaned for two days. I never placed the Do Not Disturb sign up and even requested a visit from housecleaning. I had to visit the front desk to get my own replacement linens and soap. Ten minutes after breakfast ended, I asked an employee cleaning the dining area if I could still get a small cup of juice for my three-year-old daughter, she told me "no, breakfast is over." Really? Wow, Best Western. You really have no idea your in the hospitality industry, do you?

"nice hotel"

5
26/11/2015

Was on a business trip and was easy on and off the express way. I had some best western certificates from a my last trip The staff was nice and the hotel was clean and food was good. Would stay if back in area

"Knoxville, Tn"

4
23/11/2015

Very nice room. Had a sink in the entry as well as in the bathroom. We had a king suite room and it had a sofa, coffee table, desk and chair, as well as a tv, microwave, refrigerator, coffee pot. We stay here every year, either going to Florida or coming home.

"Nice room"

4
15/11/2015

The room is nice and spacious. We were traveling with our toddler and there was plenty of space to set up our pack and play crib. Even with the crib set up, there was plenty of space to move around. Break fast was decent.

"Great Value = Great Stay!"

5
10/11/2015

Was pleasantly surprised to walk into a comfortable, quiet suite upon arrival, w/ plenty of room and a good TV. Breakfast was ample and appetizing and kept me going all day. Free shuttle to UT football game was a nice, eco-friendly service.

"Hotel quality has slipped"

3
09/11/2015

We have stayed at this hotel before and never had any issues, but this time the breakfast was poor quality and the beds were in serious need of replacement. Squeaky springs made for restless nights. Ice makers are in desperate need of replacement as well. You'll wait at least 5 minutes in order to get a decent cup of ice before it melts.

"business"

4
04/11/2015

Excellent Value!! Comfortable rooms and beds. Nice Breakfast. Having Ingles within walking distance and a church next door as well as proximity to expo center made the hotel a wonderful choice. Having a pool and workout room in the hotel was an added bonus.

"Pet Friendly Room"

3
04/11/2015

Appreciate that the Knoxville Location is Pet Friendly, however an odor in the room that other hotels do not have. I would recommend the hotel for the service. Breakfast items were good and good presentation. Staff were helpful.

"Nice looking, if only they cleaned it and maintained it.."

3
28/10/2015

Pros: The rooms were nicely appointed and quiet. The TV was large and reception was excellent. The refrigerator and microwave were clean and functional. The beds were traditional inner spring mattress beds, slightly squeaky but comfortable. Cons: The AC unit squealed when it powered on, waking us throughout the night. The sink did not drain well, making even hand washing difficult. The shower was full of mold. It was an insert made up of 4 sections and where the joints were is where the black mold was. The room was a non-smoking room, but it smelled heavily of stale cigarette smoke.

"Very nice!"

5
26/10/2015

Everything about this hotel is excellent! Very nice rooms, facilities and the staff was friendly & helpful! I would stay here again for sure! Downtown Knoxville is a short drive away and there are plenty of restaurants to choose from near the hotel.

"Great!"

5
26/10/2015

We've stayed in several BW's for the last two weeks, this room was the nicest: two queens and a sofa sleeper. Clean! We stayed one night. Indoor pool with late hours. Breakfast was fine. Laundry was affordable and sufficient drying time! Friendly staff and great family experience!

"What a gem"

5
26/10/2015

Enroute from Myrtle Beach to Michigan we found this to be an excelent choice. Great Mexican restaurant across the street.Recently remolded and the 2 sinks in our room was an unexpected perk. Will stay here again if traveling this way.

"Anniversary Getaway"

5
20/10/2015

I was very impressed with this hotel. The staff was very friendly and knowledgeable of the area. The hotel is in a great location to to go Knoxville, Gatlinburg, Pigeon Forge, or other surrounding areas. Our room was wonderful. It was nicely updated and very clean. Our sheets smelled like they were freshly washed and did not have stains. I did check the room for bedbugs (I had an issue with bedbugs at a different hotel before) and there was no sign of any. The hallway outside our room was also nicely updated with new carpet and paint. The hotel was very clean. The lobby was updated and had an aquarium. There is an indoor pool and hot tub that looked great but we did not have a chance to use them. There was a hot breakfast each morning: eggs, sausage, pancakes, a waffle maker, cereal, assorted breads/pastries, fresh fruit, juices, milk, coffee/tea, and extras. Overall this was a great stay and I would recommend this hotel. We will definitely stay there again.

"Excellent BestWestern"

5
19/10/2015

Stayed 2 nights in King Mini-Suite. Very clean room, comfortable bed, good shower. Breakfast was above average. Very friendly and helpful staff. Recommended, would stay again. And blah,blah ,blah for 200 words.A stupid rule-I thought were past this childish rule.

"Anniversary trip"

5
18/10/2015

The staff was very friendly and courteous, everything was clean, and quiet, and it is a convenient location, just off of the interstate. There is an Ingles grocery store, right next door, a gas station, and several restaurants. Our room was very nice, and modern. We Would stay here again!

"Gameday Stay"

5
18/10/2015

Stayed here for an evening before a gameday. Check-in was easy and the room was plenty large for three guys including two queen beds and a sofa bed. The bathroom had the expected amenities. The hotel offered a complementary hot breakfast in the morning with plenty of food and beverage options. The location has plenty of stores and food options in the immediate area, but is about a 10 minute drive from downtown Knoxville and another 5 minutes to UT. Overall, it was a good gameday option.

"Convenient location, highly accessible, good value"

5
15/10/2015

My husband and I stayed here on the way from Florida to Ohio. Our trip was complicated by the fact that I had a broken leg in a temporary splint and needed to change our reservation to an accessible room. We were able to do so easily. The room was clean and well arranged for someone in a wheelchair. The tub was easy to use with a chair. Free hot breakfast in the morning was excellent, with plenty of helpful attendants and table space. Would certainly stay here again.

"Resting our weary bones"

5
13/10/2015

What a room. Everything was so great. Made our travel so much better, knowing that we could stay at a place that the rooms define comfortable. We rested our weary bones and was able to get up refreshed and with a filling breakfast we were on our way. Will always stay here when we are in the area. Staff was so nice and helpful

"Dont bother"

2
12/10/2015

My 2-year-old found a pill by the toilet and I was simply told "Oh, sorry"! After his shower, his feet were black from the floor. If you like cleanliness and safety, go elsewhere. It is in a great location, but just isn't worth it

"A modest hotel at a moderate price"

3
06/10/2015

Staying at a Best Western has become something of a dodgy affair, especially if it is one of their older properties. This property is one of their older facilities and you could sense this in the public spaces and the guest rooms. There was nothing of great concern that stood out in that this property deserves to avoided, but there are no real highlights to point out either. It is a good place to sleep for the short term stay. Families will find everything they need, but small rooms and simple bedding. The breakfast was ok, nothing fancy, but did provide an assortment of options.

"Great Choice if You are Attending a University of Tennessee Football Game!"

5
25/09/2015

My husband and I selected this property because we were in town to attend a football game at the University of Tennessee stadium. The hotel was freeway accessible and easy to find. We arrived before check-in time but the desk clerk was friendly and we were given the key to the room shortly thereafter. Instead of having the hassle of driving to the game, a school bus stopped at the hotel and provided the transportation to and from the game. At only $20 per person, the cost was reasonable and it was fun to ride in a school bus again. The room was a fair size and the bed was comfortable. The free breakfast the next morning was more than adequate and it was nice to meet some other friendly guests. The free parking was appreciated. The overall value was excellent.

"Referrable"

5
23/09/2015

This hotel is definitely a great place to stay. Rooms are very clean and the staff is helpful and friendly. I have been staying in this hotel the second time now and again, was not disappointed at any time during my stay. The price vs. quality is above average compared to other hotels in the area and within this category. I will continue to book my rooms there!

"Knoxville Getaway"

5
22/09/2015

Great Value,Comfortable Bed,Clean, Quiet, Nice and free Cont. Breakfeast with nice people.Liked set-up of room#212.Accross st. is Puleio's Resturant ask for Ashley,or Brett,Chloe great people,great food.My wife and I went back 4 times in 5days. If your Christian and want a great church to hear the Gospel of Jesus Christ, tell Ashley and she will invite you to her church- Life Church.Cedar St down the block.Say hello to her for us, Curt and Ginny [email protected] .

"Great location to relax and "enjoy the ride!""

5
21/09/2015

This Best Western location offers close access to a variety of scenic locations, including the Great Smoky Mountains and University of Tennessee sporting events. This location offers up-to-date renovations along with a great, friendly and attentive staff. I always come here when in the area!!