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Best Western Hotel Hibiscus Motel, Key West

1313 Simonton Street, 33040-3113, Key West, United States - See on a map
Best Western Hibiscus Motel - Exterior Night The Best Western Hibiscus Motel is ideally located in the center of Key West. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Explore the excitement of Duval Street and downtown Key West, then return to your cool spacious room at our Key West motel. Our property is 100% smoke free in all areas including the parking lot. Located at the southernmost point of the state, visitors at our Key West motel are here to enjoy paradise. We offer free parking, and we’re just one block away from famous Duval Street. Our guests don’t need a car since you can walk to the area’s best attractions. The beach is three blocks away. The motel is in a quiet neighborhood that’s close to everything. From Fantasy Fest to World Offshore Powerboat Races, there’s always something exciting happening near our Key West motel. The World Sailfish Championship is held here, and the Hemingway Days Festival is fun for the entire family. Whether you want to simply relax on the beach or are staying at our Key West motel for a special event, our friendly staff members always strive to make your stay as enjoyable as possible. Large rooms and free Wi-Fi are included. There are no resort fees here, but our Key West motel guests certainly feel like they’re at a world-class resort. There’s a great heated pool where relaxation comes easily, and it’s the perfect place to wind down after a day of exploration and adventure. Central to all top food options, bars and attractions, most guests spend their days strolling around the neighborhoods and beaches. We welcome couples, families and solo travelers at our Key West motel. Consider a nearby paddleboard lesson or spend the day on the waters fishing. Key West is known for a life of leisure, and that's exactly what our guests experience. Whether you’re here for an extended stay or just the weekend, be treated to the best in service and top quality amenities. Book your room at Best Western Hibiscus Motel today and get ready for the tropics! Management reserves the right to refuse to provide accommodation to persons less than 25 years of age.

Best Western

Hotel Hibiscus Motel

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 3260 guest reviews
NOTE ISSUED
Excellent
1740
Very Good
1190
Average
219
Poor
58
Terrible
53
REFER TO NOTICE
Business Business
27
Couples Couples
1215
Family Family
990
Friends getaway Friends getaway
467
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"You can't beat the value of this hotel"

5
STL63141, Saint Louis, Missouri 13/05/2022

I called a half-dozen BnBs on the island, and most of them are adults-only (for some inadequately explored reason), so if you have kids and want to stay in Key West, your options are limited. But look no further than the Best Western. Not only did they allow kids, but the rooms are larger than you would expect, breakfast is included, and they are cheaper than most of the places I checked.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your kind review. We look forward to your next visit with us.

"Great if you get the right desk clerk"

4
Buckhorn1, Cincinnati, Ohio 10/05/2022

I really like this hotel! The location, room size and (relative) prices can't be beat. For the most part, service is usually good as well. However, that can depend on who you get. When I was initially checking in, I just had what I thought was a simple request. The 2 ladies working seemed uninterested and then unable/unwilling to help. Luckily, the room wasn't ready so I threw my bag in the middle of the lobby (more on that later) and headed out. A couple hours later I checked back and Derion Clark was working the desk. He instantly handled my request and I was in my room in minutes. My experience went instantly from frustrating to very satisfied. Thanks Derion! I do wish they had a better practice for travelers arriving before rooms are ready. I realize that is a problem when you are fully or heavily booked, but I would recommend having a location other than throwing bags in the lobby where dozens of other customers pass through. Isn't there a locked closet or someplace more secure?

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We will pass the kudos onto Derion. We will take your recommendations under consideration. We do value our great guests like you. We hope you return some day.

"Nice Key West Hotel"

5
Hwy12er, Mechanicsville, Virginia 09/05/2022

This is a very nice and well maintained hotel. Good location. It was nice to stay at a hotel where there is no resort and parking fees. It was like staying at a resort and the pool was very nice to relax by in the afternoon after seeing the sights in Key West. The staff very friendly and helpful.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your five star review and kind words. Please come back soon.

"Thumbs up but...."

4
Christopher T, Schaumburg, Illinois 06/05/2022

We have stayed here 3 times now so we must like the BWH and we do, The staff is very friendly and helpful, except the guy a night who tells us "The pool is closed!". The rooms are clean and comfortable. We slept 8 to 9 hours a night feeling well rested. The free parking is a plus. The downside is the pool area. The furniture needs to be cleaned and the pool deck needs to be resurfaced. We noticed the hot tub was covered with a large plant over it which looked nice. We tell people to check it out and we will be back next time just work on the pool area please.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing us as your Key West place to stay. We look forward to your next visit.

"Best Western Hibiscus"

5
User 28/04/2022

Very comfortable and clean hotel. Easy to get to many sites in Key West within a 15 minute walk. Great pool and pool area. Free breakfast can be enjoyed at outside tables near the pool. Our room was big, beds were super comfortable, plenty of hot water for showers & towels were good. Property was kept extremely clean inside and outside. Highly recommend this hotel, it's reasonably priced compared to other options in Key West.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review. We really value our great guests like you.

"Great stay!"

5
User 26/04/2022

Beautiful motel! My best friend and I had an amazing spring break enjoying the beautiful pool and convenience to everything in Key West! We would definitely suggest having bikes arranged prior to your arrival. They were waiting for us at the hotel when we arrived and we used them everyday of our stay.

"VERY PLEASED"

5
Jaxcat2015, Holyoke, Massachusetts 22/04/2022

The motel was very clean, the grounds and motel tidy, pool was big and lots of loungers with both sun and shade. The location was ideal! so easy to get to everything by foot, bike or scooter. (A&M scooter rental is just across the street which was super convenient. We rented by the week and the price was very reasonable) The staff friendly and accommodating. I did not do the free breakfast, but it looked good. The only negative thing was the towels; they were in need of replacing. Other than that we had an amazing time and have already booked another trip to this motel. You can't go wrong! Also, the Tipsy Rooster is next store, a small bar and liquor store with nightly music. Great overall experience

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 star review and detailed information for other guests. We look forward to your next visit.

"Great location by southernmost and away from the party zone"

5
amk350, Toms River, New Jersey 20/04/2022

We stayed here based on the price was much better than the locations closer to Mallory square. Additionally we liked the fact it was near southernmost and away from the party zone. The room was very large and sufficient for our family of four. The hot breakfast set up was sufficient. The pool area was very nice. We were very happy with what we got for our money. We would definitely stay here again. Safe and secure for families.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your kind review. We look forward to your next visit!

"Best Value within walking distance to Duval Street"

5
Gloria H, Ridgewood, New Jersey 19/04/2022

We stayed here for 1 night while sightseeing in Key West. It's a great location, just a few minutes from the Southernmost Point and about a 20 minute walk to Mallory Square. Room was clean and everything was in working condition.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are happy that you enjoyed your stay! Thank you for the 5 star review and detailed information for other guests.

"Key West stay"

5
User 17/04/2022

I always check out the reviews before booking, and everything I had read about here was good. I agree. The most important thing to me is a clean room. Our room was very clean. The location was great. Convenient to walking to southernmost point and all the tourists spots. I wouldn't hesitate to stay here again.

"Family vacation"

5
pjj731, Glen Rock, New Jersey 15/04/2022

Definitely will stay again. Everything was great. This hotel was close to everything. Rooms were big and clean. Pool was very nice. People at the front desk were very nice. They have parking which is included.

"Zero Disappointments"

5
2120Nart, Watertown, New York 15/04/2022

This was a second visit and well worth our planning to stay again. VERY clean rooms and common areas. The pool is a great space for people to enjoy some sun. Close enough to walk to attractions but quiet. Staff was very accommodating. Great breakfast spots right nearby.

"Clean hotel and perfect location"

4
User 14/04/2022

If your looking to be out of the busy area but close enough to walk to it, this Motel is for you. Rooms were very clean, generous with the towels and we found the pool to also be very clean and nice. Close walk to Duval, Southern most point and the beach. Bonus was the free parking. Only negative was i wish the pool stayed open past 9pm and that it had a spa.

"Great Location"

4
MarlboroMom, Puerto Rico 12/04/2022

We stayed here from March 8 - 12, 2022. The location is fantastic - within walking distance to everything we wanted to see. There is a free shuttle available if you need to take a break. Room was huge and very clean. The only problem we encountered was a strong musty smell. We were unable to switch rooms since the resort was full and they tried to take care of it, but it did not go away. I had to leave my clothes in the suitcase to avoid having them smell. The pool area is very clean, nothing fancy, but nice. The breakfast was fantastic each day - lots of great options. There is a Cuban Coffee place across the street which make breakfast even better.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review and for choosing us as your Key West place to stay. Come back soon.

"Great Stay!"

5
032997, Seattle 10/04/2022

The BW Hibiscus Inn is very reasonably priced. It is an older, well-kept property with charm. The room we had was huge and comfortable with a bedroom and a living room area. There is no elevator, so if you have heavy luggage request a first floor room. The staff is really wonderful; very helpful and friendly. We had a great stay.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review! We will forward the kudos to our staff. We value our great guests like you. Come back soon!

"Great hotel in Key West"

5
HSAPWT, Rockmart, Georgia 10/04/2022

We enjoyed the quiet location of this hotel. Definitely would choose to stay here again. The room was spacious and clean. There were hot and cold choices for breakfast and it was adequate. We were within walking distance to some other food options and retail stores and the southern most point.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review and 5 stars. We are glad you enjoyed your stay!

"Great location, but outdated and not clean"

3
kayticaffrey, Ormond Beach, Florida 08/04/2022

The hotel itself is not kept up well. The rooms were not minimum standard clean in my opinion. We overlooked this based on the location. It is near a lot of key spots. There is a breakfast included that was bare minimum but did the job.

"Nice stay in Key west"

5
J975TYdominicb, Wallingford, Connecticut 06/04/2022

Very nice hotel in a great location in Key West. Rooms were very clean and great pool area. Staff were all very friendly and very knowledgeable about the area. Hotel was a great value compared to other hotels in the area and would not hesitate to stay at this location again.

"Come for the pool"

5
DrCindy87, Tacoma, Washington 04/04/2022

We loved this hotel. It has a lovely retro feel, spacious rooms, and a saline pool, nice and warm and silky smooth. I would definitely stay here again. We rented a gold cart and toodled all over town.

"Great Stay"

5
CbusTraveler15, Hilliard, Ohio 03/04/2022

We had a great stay at this Best Western in Key West. Check in was simple and there is plenty of parking. Our room was spacious, clean, and in a great location. The price for this hotel is far less than other hotels in Key West. We didn't get to use the pool, but it looked like a great area to hang out. We would stay here again.

"Oasis Beyond the Front Door"

5
LutheranLadySanDiego, San Diego 02/04/2022

Step into this lovely motel and escape from all your cares. Easy walk to most places we wanted to visit and experience. Huge comfortable room. Close to Duval Street and restaurants. If we go back to Key West for another stay, this is the place we will definitely choose!

"Quiet, affordable, relaxing!"

5
Loustac, Jeddo, Michigan 31/03/2022

Excellent place to stay. Quiet, great location, decent breakfast, warm pool, relaxing atmosphere. Coffee available all the time in the lobby. Walking distance to many tourist spots. And, affordable compared to other hotels around. Highly recommend.

"Not only a great value, but great EVERYTHING"

5
MikeInSTL, Saint Louis, Missouri 30/03/2022

As I researched places to stay in Key West, this was one of the lowest cost ones I came across. As I read the reviews, I decided to book here. It couldn't have worked out any better. We walked EVERYWHERE from here, including three different beaches. Rooms are large (we had 2 queens). Nice having a sink inside the bathroom and one outside the bathroom. Room and grounds were pristine. Pool was fine. Only downside of the pool is 3/4 of it is 5' or deeper, which is used very little. Breakfast was fine...certainly not great, but it was free. We usually walked to eat breakfast elsewhere. Hotel is one block from Duval St. 2 doors down is a small place called Tipsy Rooster that sold some really good mixed drinks and had liquor/beer to go. Staff were all very kind. Our plan was to spend our last day at the fancy Southernmost Beach Resort with a $100 day pass (located across the street). But the Best Western won us over. We checked out at 11 am and spent the day at the pool until it was time to head home that evening.

"Love this place! "

5
sauram, Shelton, Washington 28/03/2022

First, I have to say, we were surprised by the size of the room. It's the biggest room we've ever had at a Best Western. The front desk staff was very nice and welcoming. The location is perfect. It's in a quiet neighborhood, but easily walkable to all of the main attractions. We would 100% stay here again.

"Quick Getaway"

5
Lisa M, Sioux Falls, South Dakota 27/03/2022

The king room was clean and very large. We slept well without any outside noises. Parking was free which is a plus in Key West. The salt water pool was nice. We liked the location of the this hotel. It is near some great places to eat:, Ana's Cuban Cafe and Abbondanza Italian, and the Southernmost Point. We also rented bikes from Fury that was only a couple blocks away. I rated the value a little lower. I've never paid that much for a room before, but all the hotels were expensive when we went.

"Book early fir best orice"

5
User 18/03/2022

We booked this hotel back in the early fall, lucky we did because we saved a ton of money! We really like Best Western, clean and nice looking rooms. Breakfasts varies by location, but are usually pretty good.

"Great value in Key West"

5
User 18/03/2022

Hotel is very well situated within easy walking distance of sites such as southernmost point, butterfly conservancy, and Hemingway house, as well as many restaurants and shops. Spacious, clean rooms and great saltwater pool.

"Excellent Location!"

5
User 12/03/2022

Perfect location for exploring Duval street, surrounding area and the Southernmost point on foot. Clean rooms, lovely pool and delicious breakfasts with real eggs and bakery muffins in addition to everything else you could want. A little pricey but great location for quiet evenings.

"Wonderful Accomodations"

5
Arthur T, Alexandria, United States 12/03/2022

Really nice hotel. Probably the best Best Western I've ever stayed in. Great accommodations. The pool is large, clean and warm. The only complaint is the internet service is really POOR. If you really need a strong consistent internet signal this is not the hotel for you.

"Nice little gem conveniently located"

5
rrznk, Indianapolis, Indiana 12/03/2022

My husband & I felt like it was a surprisingly nice Best Western conveniently located. Blocks away from southern most point and one block from Duvall Street.(Plus we get hotel points) No, its not close to Mallory Square but we always walk so much in Key West, that it was no trouble at all to walk. Ubers are readily available. The hotel had a nice pool and bars/restaurants/convenience stores that were all steps away from the property. Pretty quiet property. Check in staff and housekeeping members were very nice. Free breakfast was "meh" but what do you expect from a free breakfast. Fine for a bagel or a piece of toast. Free coffee was a win! Would definitely recommend this hotel. If you get a second floor room, keep in mind that there are NO elevators.

"Very Satisfied."

5
j0el782018, Harlan, Iowa 11/03/2022

We enjoyed our stay, the rooms were clean, the breakfast was excellent, the staff is friendly, courteous and answered any questions that we had about Key West. This is the second time that we have stayed at this hotel and will book again the next time we plan a trip to Key West. Restaurants and shops are within walking distance of the hotel.

"Good hotel for 4 night stay!"

4
Lynnk1185, Pittsburgh, Pennsylvania 10/03/2022

We stayed here Feb 20th - 24th. Chose this based on price & other reviews. Overall, we really liked this hotel....very clean, spacious standard room w/2 queen beds, fridge, microwave, quiet. It was a bit of a far walk to Seaport/Mallory Square area, which might be an issue if you come in the hot & humid months....but close walk to the beach!

"Key West"

5
510barbarad, Philadelphia, Pennsylvania 10/03/2022

I thought the hotel was very clean, the staff was very friendly. Rooms are very large. The pool is heated and large. Breakfast was good, included cereals, eggs, sausage, juices, coffee, teas, bagels, toast, oatmeal, waffles, yogurt, fruit cup, toppings enough to get you started for the day. Ice machines. The hotel is very convenient to the public beach at the end of Duval Street, and to the famous southernmost point buoy. Good restaurants close to the hotel.

"good & bad ... I expect better when paying $395 per night"

3
SD_Parrotheads, San Diego 05/03/2022

The good: Nice location .. far enough away from the craziness of Duval steet, but close enough to walk there. Nice breakfast nice sized room the bad: toilet ran every couple minutes AC was noisy shower went cold when someone in another room turned on their water

"Great Motel!"

5
MNgirl0, Minnesota 03/03/2022

The Best Western Hibiscus motel was great for our stay. The room was spacious, comfortable, and quiet. Housekeeping came every day to keep the room clean, and the front desk staff were consistently helpful. We loved the pool, it was a little cool for me, but so nice to have just steps from our room. The provided breakfast wasn't gourmet, but still had plenty of choices to satisfy and fill us up. The location of the BW Hibiscus is super convenient; we could easily walk where we wanted. I would not hesitate to say here again!

"Nice hotel in a quiet area"

4
partroy27, New Jersey 03/03/2022

The best western in close to upper Duval st near restaurants. And a short drive to lower Duval where all the night life is located. The pool area is nice and the free buffet breakfast is ok. There is plenty of parking

"Wonderful"

5
nyeze, new york 02/03/2022

Really great “hotel”. Pool was heated — really heated. Breakfast was basic but staff was super friendly and made sure to replenish. Leisurely 15 min walk to heart of Duval Street. No problems with noise — we were there during peak Christian's to New Year and didn't hear anything while sleeping. Not cheap but very reasonable for Key West during busy holiday season.

"Great place to see Key West from"

5
Mrlash, Long Beach, California 24/02/2022

We stayed here two nights last week. The prices in KW were really high at the time. So that made the BW's rates very reasonable. They could have gouged us but didn't. The location is perfect. So much within walking distance. The free Duval shuttle bus stop was very close. Lots of parking. The BW suited our needs quite well.

"Wedding weekend"

5
User 23/02/2022

Wonderful staff. Very friendly, helpful, and efficient! Very quiet at night. So close to the beach as well as town. Excellent choice for families yet secluded enough for couples. Rooms are extremely clean. Beds and pillows are comfortable. I would definitely stay there again

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your five star review. We really appreciate the kudos. We look forward to your next visit

"Not a fan"

3
chicsim, Clarksboro, New Jersey 21/02/2022

For the price we paid I expected more. Started with check in. Front desk was rude wouldn't take my ID because it was under hubbys name but just was in a best western in another part of Florida who had no problem. Rooms are smelly pillows on bed hard, shower nob didn't work to get hot water, no one came to clean room even with sign not on doo, pool water like walking into a bath tub not refreshing on a hot day. Was told coffee was 24/7 but we couldn't get it at 6:30 am. Sorry wasn't a big fan of the place. Location was good walking distance to stuff in a quite area but don't plan on returning

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing us as a Key West vacation place. The check-in policy is standard for all hotels. Next time, have your husband add your name to the reservation. We apologize for any inconvenience. We value our guests.

"Loved it"

5
dodg1988, Payson, Utah 15/02/2022

Absolute great place to stay! Its a Best Western so you know what you are getting and that is a place that is quiet, clean, and has breakfast. It is located in a very convenient local for walking around. The staff was great and super helpful. We would easily stay here again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your five star review. We look forward to your next visit.

"Good location, decent size rooms but smelly"

3
T5628JAalexism, Tampa, Florida 14/02/2022

The room was big for Key West and I liked having 2 sinks but our room smelled so strongly like mold/mildew. Housekeeping said sorry and the hotel was booked so we couldn't move. For what we paid it should have smelled better! Came home and my clothes in my suitcase smell like mold. Location was great for a wedding I went to down the street. We also saw some bugs in our room. Beds were average.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing us as your key was vacation place to stay. We hope to have you as our guest in the future.

"Nice hotel away from Duval"

4
PAmomroadtripper, Cranberry Township PA 12/02/2022

This property is located on the southern end of the island. It is close to the Duval loop stops. Also close to the depot for the hop-on/off trolly. Rooms were well maintained and clean. We stayed in a king suite which was large and private. The pool was nice. The only negative was the temperature of the pool, it was almost bath temperature. There are large cabana beds. They were ok, but really took up a lot of sun area and awkward unless you were on the ends. The staff was excellent. No resort fees. Room was cleaned every day. Breakfast was average hotel fair. Good/free parking.

"Great location, great pool"

5
User 11/02/2022

We stayed here 3 nights in Early February 2022. Great location just a block off Duvall Street. Easy walk to the the southern most bouy, Mallory Square, restaurants and bars. The pool was wonderful, very warm. Room had a slight musty smell. My only complaint: I received an email prior to checking in which contained my reward number therefore I assumed they knew I was a reward member and knew my reward number. After checking in I questioned it and was told that I needed to let them know prior to checking in and since I was already checked in there was nothing they could do. I suggested that they should ask first and was told that was not their policy.

"Comfortable stay at BW Hibiscus"

5
Richard K, Minnesota City, United States 08/02/2022

Great location and walking distance to the beaches and Duval St. Spacious rooms, friendly and accommodating staff, delicious hot continental breakfast, nice size pool and pool area, and clean, comfortable rooms. We'd definitely stay there again!

"Great Little Hotel"

5
H3155ZVjerryl, Ruidoso, New Mexico 07/02/2022

Everything in our toom worked and the entire property was a clean as could be. The daily housekeeping was complete and perfect. The pool area was large and clean. Breakfast was ample with a great variety. Everyone at the hotel went out of their way to be helpful. Great location.

"Good Location"

4
Anmagemer, Lakewood Ranch, FL 02/02/2022

We aren't high-end vacationers so this BW was adequate for what we needed. Breakfast does leave something to be desired unless you are happy with breads, yogurt, and fruit. The "hot" options were unappealing. Friendly staff, big rooms. We would stay again.

"Great hotel close to all the attractions in Key West"

5
User 29/01/2022

Best Western Hibiscus is in a great location on Key West. We were able to walk everywhere we wanted to go. Closer to the Atlantic side (Higgs beach), and around 1 mile walk to the Gulf side (Historic Harbor walk). The pool area is beautiful with lots of plants and comfortable lounge chairs, also tables to sit and enjoy a meal. The pool was heated, and a lot warmer than I expected in January. Nice tropical feel! Our room was spacious with 2 queen beds and very clean. Plenty of room for us to spread out, with large closet. The bathroom was all white and also very clean. Lots of towels, hair dryer, soap and hair products. I felt pampered! Breakfast was very good, served 7 am to 10 am which we enjoyed daily. They served scrambled eggs, breakfast meat, lots of breads for toasting, cereal, juice, fruit, yogurt and Waffles! There was always an attendant nearby to refill when things were running low, and cleaning up the dining area. There are lots of good restaurants nearby. We loved the Lobster Shack for lobster rolls, and La Grignote for lunch. A little farther away we loved Clemente's Wood Fired pizza, and the Boat House for Happy Hour 4 pm - 6:30 pm. This hotel is a little gem in Key West!

"The nicest Best Western I've seen"

4
larissalacour, Arlington, Virginia 25/01/2022

This property used to be a boutique hotel so there's some good attributes to the property that may not always be a given at Best Western hotels. The rooms were spacious and the pool is very nice (and heated). The location may be its best feature being just two blocks from the water but also very close to good restaurants and bars where you won't miss having those features in your hotel itself. (We could carry drinks back from a nearby spot and still enjoy a beverage at the pool for example.) The value of staying at this property over many other higher priced properties really can't be beat though.

"Bad check in"

3
User 25/01/2022

The girl that checked us in had an attitude because the reservation was in my old last name because I haven't changed it in the loyalty club. We stayed in the king suites which we loved. Lots of room and we loved the fact that we had two sinks. However at the bottom of the stairs there was a small step down which was not marked at all and next impossible to see at night. My husband actually took a tumble there. The location was great as it was walking distance to many sights. The cost was reasonable for the area.

"Nice but not worth the price"

3
SconsinWorldTraveler, Atlanta, Georgia 23/01/2022

My wife and I decided to stay at the hibiscus motel on a one night stay in Key West in order to check out the island and see what it was all about. We expected to see a Jacuzzi but unfortunately that is no longer in service. First with the positives, check-in was very easy and the attendance during breakfast were very helpful and very nice to us. Also the inner courtyard was very nicely decorated. We unfortunately didn't have time to use the pool but it looks nice as well. The only drawback is that there were no pool towels outside but instead we were told to use the white towels inside of our room. In terms of areas for improvements we felt that when it came to come asking for questions in the front lobby there was always a line of people. Also the room was very musty smelling due to the humidity which we would expect however it definitely had a smell to it every time we came into the room as the air conditioning did not always take out the moisture. Our clothes were very damp as we left the hotel. The one thing that we like the most was that it was only within a few blocks of Duvall Street which is the main reason why we booked. Also another impression we got was that the majority of residents at the hotel were more in the retired age and a lot less families or young people but perhaps that's because of the time of year that we were there. If you are a bit younger and have a family we would recommend perhaps a different hotel where there are more activities for the kids. This hotel however is completely sufficient if you're looking for a place that is within walking distance from Duval Street and you don't care too much about the time that you spend at the hotel.

"Best Western Hibiscus Key West"

5
chiplewison, Waunakee, Wisconsin 22/01/2022

Nicely located to Fulton St. Exceptional staff from front desk to room service, and hospitality. All very warm and friendly. Not located on a beach, but Key West usually not visited for beaches. Pool area was spacious and clean. This was a very nice choice

"Nice value for a key west getaway"

5
JackieKP, Coventry, Rhode Island 21/01/2022

This hotel was a good value for staying in Key West We booked the stay several months in advance and received the best rate possible. The only issue we had was the AC was quite noisy and the room was a bit humid.

"Great property with free parking"

4
saxxy27, Tallahassee, Florida 21/01/2022

This hotel was a pleasant surprise! We loved the spacious room and heated pool (the water in January would have been way too cold for this Floridian otherwise!). Everything seemed clean and well taken care of, and the rooms are nicely updated with a sort of retro tropical feel. The rooms have a mini fridge, microwave, and coffee maker. Parking was free and seemed ample. The only minus for us is the walk, as my husband has some mobility issues - it's about a mile to historic seaport and a half mile to the "Duval Crawl" area of Duval St, but there weren't closer affordable rooms. But the location is quiet and fairly close to a few good dining options! Also, this hotel has no elevator, so if you have mobility issues and/or lots of luggage, request a first floor room. The free breakfast was a typical hotel spread of breads, fruit, eggs, and breakfast meats. Front desk staff were pleasant, and we experienced no issues. Overall, I wasn't thrilled with paying as much as we did for the room, but after realizing every where else in Key West was just as costly or even more expensive, plus the additional parking fees at many properties, I'm happy with our decision to stay here and would definitely consider this property in the future!

"A nice experience"

5
User 21/01/2022

Worth the money, it was in a nice central location, a bike rental was a short block away, beaches were very close and a very secure area. The swimming pool was clean and it had a nice breakfast assortment.

"Room tips: Ask for rooms between 102-121"

4
Janet B, Portland, Oregon 19/01/2022

It's a Best Western and it was usual Best Western standards. They are back to full breakfast which is nice. Excellent location. The photos of the pool area are accurate, but what it doesn't show is that rooms 122-127 on the lower "pool level" open to a dark, solid wall. My room (101) wasn't much better but at least it opened to a staircase that allowed a little bit of natural light in. Rooms 201-227 are fine if you are ok with the upper level (no elevator, this is a motel) but I have to say that walking 2-3 steps to the pool area with its comfy chairs, cabanas and chaise lounges was REALLY nice. So definitely ask for a lower level room. There are a handful of rooms off the back that face a parking lot to avoid. The staff was really nice and the pool area was great. Most people took their breakfasts to the many tables. The pool itself could have been a bit cooler -- it was the temperature of a tepid bath after one's been sitting in it for awhile. Nice for people who just want to lounge in the water though. I'd give it five stars by comparison to other Best Westerns.

"Best Western Better"

5
JLSSLNY, Saranac Lake, New York 16/01/2022

I recently stayed at the habiscus Best Western and the experience was great. Parking was readily available the pool was clean and the staff couldn't have been nicer. The location is close to Duval street and and other interesting sites.

"Nice hotel"

5
User 16/01/2022

Great check in service, and the lady was very personable. Room was clean and comfortable . Good location and close to everything. Nice breakfast selection each day. Room was almost $400 a night, but that is Key West. I would stay here again

"Great find within walking to nightlife and waterfront"

5
SandyR1959, Warrenton, Virginia 11/01/2022

We wanted a place to walk to restaurants and nightlife and we were happy to find this hotel. We also wanted to see evening sunsets on the water and this location was perfect for that too! We were able to walk to everything.

"60th birthday trip"

5
jeffreyrdavis2022, Valdosta, Georgia 11/01/2022

We could not have been more pleased with our stay. The location was perfect, the entire property was beyond well kept with the pool area being the icing on the cake. We will return to Key West with the Hibiscus Inn being the main reason we will return!!

"Not too big, not too smal-- just right!"

5
robinmescobedo, Largo, Florida 09/01/2022

Lovely lcation close to everything you want to see & do in Key West. Friendly staff, very comfortable rooms, CLEAN! Courtyard area with pool was perfect! Great layout. Breakfast was very organized-- spot-on. Would definitely stay again.

"Perfect Location"

5
Denise H, Wichita, Kansas 09/01/2022

We had a great experience at the Hibiscus hotel. Rooms are better than I expected. Parking has plenty if spots. Super nice pool. Great walking distance from Duval Street. Very nice employees, they understand good customer service.

"Great Place to Stay!"

5
User 07/01/2022

This hotel was such a Great choice for our New Year's trip to Key West! Great location, easy to get to everything we wanted to visit. Just a short walk to the beautiful beach, and just across the street from the Amazing Butterfly Conservatory!! They have continental breakfast available every morning, and because we were so close to great local restaurants, we went there to eat early, too! Also, having a microwave (with free popcorn) a mini-fridge, and a coffee maker made it very comfortable. The rooms were very quiet, and the wifi was great. The pool was amazing! It was so warm, that the whole pool was a spa! We did not expect that! Turned out the Best part of our stay was their compassion for their guests. As we were leaving for our ride home, my spouse had a bad bicycle accident, and they were so very accommodating and compassionate. They helped me with getting my luggage back that I'd already sent out for delivery to the boat trip, and helped me get an Uber/taxi to the emergency room. When my spouse had to stay overnight, the hotel manager truly surprised me by having saved me a room, just in case I wasn't going to be able to stay in the hospital with my spouse. So grateful for their cleanliness, great business skills, and especially, their kindness.

"Key West Road Trip 2021"

4
rajaradhika07, New Jersey 04/01/2022

This place is very good. Only problem I found was it has no kitchen and price per day was very high. maybe the time we went.. Good breakfast, and near to Duval street (happening down town). Front desk is very helpful.

"Great Location and Value"

4
Sean S, Nashville, Tennessee 31/12/2021

Have stayed at Casa Marina several times before and felt like we didn't get our money's worth. Availability pushed us to the BW Hibiscus, and we were happy with the outcome. The motel is a bit older but has obviously been remodeled recently. The room provided a quiet and comfortable base of operations for an action-packed visit to Key West. The Hibiscus is conveniently located near the Southernmost Point and the foot of Duval Street. Almost everything is an easy walk. The bed was comfortable, and we heard ZERO noise through the walls, even though the property was heavily occupied during our stay. Continental breakfast is provided, although we chose to eat breakfast elsewhere. The pool was nice and was a good place to cool off midday. There was a nice assortment of cable TV channels provided, and the room had a mini fridge, a microwave, two sinks, and a safe. We felt like our value proposition was quite good at this location.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing the Best Western Hibiscus Motel. We look forward to your next stay.

"2nd timers!!"

5
karendg1210, Franklin, Ohio 29/12/2021

This was our 2nd trip to Best Western Hibiscus. The hotel is in a great location. Duval Street, the southernmost point and Higgs Beach are all within walking distance. The cost of the hotel was great compared to others in the area. Check in and out was quick and easy. The hotel rooms are very roomy and clean. We had a microwave & mini fridge. They also provide towels if you want to use the pool. The pool is fantastic! It's large and heated with really nice loungers. There are several tables & chairs in the pool area to relax or eat by the pool. The breakfast isn't the best, but Ok. We will definitely stay here again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your 5 star review. Thank you so much! We look forward to your next stay.

"Fabulous motel, felt like luxury"

5
Val55756, Boston, Massachusetts 28/12/2021

Gorgeous property with stunningly decorated and very large rooms. Easy access from each room to the resort-like very large pool surrounded by tropical trees. The water was so warm that Higgs beach felt chilly by comparison! Perfect location with enjoyable walks to dining and the beach.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We really appreciate your 5 stars. Thank you so much! We look forward to your next stay.

"2nd stay and still great!"

5
clbbchlvr, Missouri 27/12/2021

We already knew from a previous stay that the Best Western Hibiscus was a good value for Key West so we booked it again for the last part of our Keys anniversary trip. Compared to the cost of other hotels in Key West it is an absolute bargain. The rooms are very nice and well laid out. It's nice to have the vanity area outside the bathroom. Beds were comfortable and we love the pool. Breakfast was ok, not the greatest for a plant based diet but that's typical of hotels. Some fruit beyond just bananas would be nice. We like the location, nice and quiet, and an easy walk to some restaurants and attractions. We rented bikes which made farther exploring easy. I've considered some of the resorts with a beach but the cost is not worth it to us in a destination that is mostly about getting out and doing things. We rode to Fort Zachary for sunset, highly recommend!

"Thank you George!"

5
dtwill220, Asheville, North Carolina 20/12/2021

Nice hotel, easy check in and spacious rooms. When we arrived our back window on our SUV busted. No fault of the hotel. I want to thank George on of the maintenance men for immediately coming out with a shop vac, extension cord and broom and helped us clean up the glass inside and out of the vehicle. He then brought out plastic and tape and helped to tape up the window in case it rained. He made a bad situation much better for us. I did try to speak to the manager to let them know how much George helped us but they were on a “conference call” at 8am. Anyway I hope this review will get George some recognition for all his help. We will definitely stay here again.

"Great Location"

4
mustardman01, Bourbonnais, Illinois 18/12/2021

I booked Our room back in may. This was before the price increase. Please dont get me wrong this is a good place to stay, but a great place at the lower rate. Handy to the free Duvall Loop bus that is free. Killer B&G for breakfast. Super Staff. Our room could use a new mattress. All in all is is a good place to stay.

"Excellent!"

5
sukanta87, Vernon Rockville, Connecticut 15/12/2021

Perfect location and very near to duval street and fort zachery Taylor park. Nice room with all amenities as expected. Very helpful and attentive staff, bonus points for that. A bit on the pricey side, that's it.

"Do Not Let the 1 Star Fool You"

5
Carole56, Goose Creek, South Carolina 13/12/2021

The girl at the front desk checked us in and carried our bags to our room. My husband has a walker. We booked a handicapped room with a walk-in shower, very nice room. 2 queen size beds, extra sink outside of the bathroom Huge room The heated pool was a big plus. Plenty of chairs and covered areas. We didn't eat breakfast but, there were bagels, toast, muffins, etc. Coffee and juice. Everyone here goes out of their way to be nice. We will be back.

"Good location."

4
Julian S, Phoenix 06/12/2021

Quiet, nice location. Big swimming pool and hot breakfast.. Motel has plenty of parking space with easy a couple blocks away local attractions like : the Hemingway House, Lighthouse, most South point Marker, many good restaurants around. Good stay for families with kids.

"Cute Cozy Motel"

5
747debh, Stevensville, Michigan 04/12/2021

Normally we stay at our time share but wanted second Key West vacation this year. Chose this Hibiscus based on good rate and reviews. It was above our expectations. The front desk agents were so pleasant, the King Suite 230 above the office was spacious, quiet and comfortable. It had a microwave and mini refrigerator lots of windows which made it bright and sunny inside unlike most motel rooms. The property was well maintained the pool was perfect. Can't wait to book it again next Thanksgiving.

"Charming Little Motel"

5
User 02/12/2021

We enjoyed everything about this motel.The best value in Key West, in a perfect location. We booked the room with a separate living room. It was very cozy and quiet. I am already planning on making it an annual stay. The staff were warm and welcoming.

"Family Vacation"

5
User 29/11/2021

Couldn't ask for a better staff, hotel, breakfast and everything having to do with this property. The 3 "S's" of this property, Stacey, Sony and Sasha, couldn't do enough for me and my family of 13. Highly recommend/

"Great motel "

5
W5009DQjosephl, North Myrtle Beach, South Carolina 25/11/2021

We visited key west and decided to stay 1 night so we chose Best Western because we just wanted a cheap place to stay. The rooms were clean and really well kept up. The pool was clean and enjoyable and refreshing. Its better than a 2 star I would give it 4+ star rating.

"great location"

5
nieto54, new york 23/11/2021

very clean and only 2 blocks from Duval street so it was very quiet. It was located, 2 blocks from the hop on hop off bus. 3 blocks from the beach ,deli, liquor store. The interior courtyard was very pretty, it enclosed a very well maintained pool that was surrounded by palm trees.

"Great location and hotel"

5
User 19/11/2021

Fantastic location, very clean, fabulous pool, and friendly helpful staff. Just blocks front Southernmost bouy marker, Butterfly Conservatory, great restaurants, bars and entertainment. Great place to stay.

"Highly recommend"

5
User 17/11/2021

The Best Western Hibiscus Motel was a great place to stay. The staff were pleasant and helpful. The room was spotless and comfortable. The pool was a nice place to just relax. It was a convenient place to stay, easy walk to every where.

"Great deal, super clean. What a bargain!"

5
Alwaysonvacay56, Cary, North Carolina 10/11/2021

I go to key West at least twice a year for the last 20 years. This will be my go to hotel. I wanted a king suite but only 2 queens were available. The room was huge compared to what is standard in key west. I had lots and lots of towels. Housekeeping every day did a great job. This place is very well managed. I don't think I've ever seen a hotel so clean! I actually saw one guy sweeping the gutter in the street in front of the hotel. Pool was always crystal clear and clean. You couldn't find a single bubble gum wrapper or cigarette butt anywhere. Sasha on the front desk was professional but personal. She made me feel welcome. The morning breakfast was good. Every day they had two hot dishes, cereal, bagels and breads, juices, coffee, and make your own waffle station. Location is great, right off DUVAL Street, drug store, bank, restaurants nearby. Look up Island Style Ride to rent a scooter. They will drop off at your hotel, and you just give the front desk your key when you're leaving and they pick it up later. I will definitely stay here again. Prices are pretty cheap for all that you get. I would bring my family here.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars and great review. We look forward to your next visit!

"Julie"

4
User 08/11/2021

Rooms were big and clean. Bed was comfortable. Close to Duvall. Breakfast had lots of options but not so good food. Overall was a good stay. There are plenty of close places to eat. Would stay here again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We look forward to your next visit!

"Love this hotel but reconsider if your disabled…"

4
274joycet, Spring Hill, Florida 05/11/2021

I have stayed at this hotel many times and loved it, I have not stayed at any other hotel in Key West. Their accommodations and prices make a trip to KW so pleasant… but this time I brought a disabled friend and it was quite different. Did extensive planning, got a handicap room, but when we arrived, Only stairs up to the lobby so my friend couldn't pay, no rail at the toilet, so my friend had to have help getting up, there is a lift that goes into the pool, they told me there wasn't one, so I guess It's broke or they didn't want to bother to uncover…this was quite an embarrassing stay for my friend…

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review and recommendations. We will look into this. We appreciate you choosing us as your place to stay in Key West.

"Fun in Key West"

4
Gluehuffer, Kentwood, Michigan 31/10/2021

Stayed here for fantasy fest. A bit of a walk to the happening end of Duval (0.9 mile) but it was do able. It's not a new hotel but everything in my room (suite) was in good shape and worked. Hotel safe was a key only. plenty of outlets in the room. Sitting area and a table in the room. Pool was perfect. Breakfast was typical and the dining area is a bit small so I could see it getting very busy in there. WiFi was password only access, no website log in. Internet was plenty fast (+50 mbps) for anything you'd need. I normally bring a Fire stick and the TV has HDMI ports but they are impossible to get to due to the location and that the TV is bolted to the wall. Parking lot was kind of empty when I was there but it appears there's enough parking for the hotel but they say it's not guaranteed. Couple of restaurants nearby. No problems with the bed. No complaints. I'd stay again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your review and recommendations. Thank you for staying and come back soon.

"Nice and quiet."

5
hcsm2021, Corvallis, Oregon 22/10/2021

The property was off the main tourist area and the pool was inside the property an not exposed to the traffic. The staff was attentive and pleasant. I would recommend this place to family and friends. The breakfast was good, but the bananas were over-ripe!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate Thank you for the 5 stars and great review. Come back soon.

"Great location"

4
rspringer2015, Central Ohio. 18/10/2021

Great staff, very clean motel. A little pricey, but worth the money. If we're ever in Key west again we will definitely look to stay here again. The pool and the environment around the pool was great!

"Wonderful In Key West"

5
Stephen H, Westerville, Ohio 17/10/2021

Stayed 4 nights at the Best Western Hibiscus and they were wonderful. The staff is very friendly, helpful and knowledgeable. The rooms are HUGE and very clean. The beds are extremely comfortable!! Breakfast has a very nice selection of items to chose from. The location is fabulous. Very close to the attractions, but just far enough away from the noise. I WILL stay here anytime I'm in Key West!!!

"Just Do it"

5
Antsgirl85, Long Island, New York 09/10/2021

I booked this hotel based on conversations in the KW travel forum and of course the reviews here. We stayed for 4 nights last week. Extremely happy with the room, (as others have commented 2 queen beds, micro, fridge, safe). Staff were pleasant and very conscious of covid protocols.. Complimentary breakfast worked for us. The staff in charge of the daily breakfast worked hard tk keep the area clean and tidy. We utilized the large CLEAN pool with plenty of tables, lounges and sun beds, every day Location was terrific. If you had enough of eating/walking along Duval, there were plenty of places to eat within a few blocks in either direction. The Tipsy Rooster a combo liquor store/bar with nightly entertainment was one block east, CVS was 2 blocks west, Mallory Square was approx 1.3 miles away. I'd stay here again.

"OUTSTANDING HOTEL, GREAT LOCATION!"

5
trav115, West Virginia 07/10/2021

I cannot say enough positive things about this hotel. Rooms were VERY CLEAN and kept clean by the outstanding room service. Hotel grounds and pool were immaculate. Pool is HUGE goes to 8', plenty of umbrellas, tables and chairs all around. Rooms come with a safe, refrigerator, micro wave, coffee maker, free wi fi, nice tv and TWO sinks. Shower was hot and plenty of water pressure. Beds were comfortable. Air conditioning worked perfectly, very quite at night and a very comfortable sleep. Hotel staff were very helpful and always friendly. The free breakfast provided was excellent, plenty of good choices. Breakfast area was kept well stocked and constantly cleaned, again the staff here is on their A game. They even had a water station so you could refill your water bottles and save the plastic waste. Hotel is exactly 1 mile from the Sunset Pier which is basically where everything is in downtown Key West. It's a very short bike ride or walk to just about everything you'd want to see. Speaking of bikes they also have plenty of space to secure your bikes in the parking lot, as well as scooter parking should you rent them. DO NOT let the 1 star fool you, this is an EXCELLENT place to stay.

"Great place that's a mile from everything!"

5
168richl, Avon, Indiana 30/09/2021

This place is one block off of the west end of Duval, so you don't get all the noise and traffic, but yet you're close to everything! Room was clean, pool area was nice, staff was pleasant, and the price was right (booked 6 months out)

"i have returned"

5
Robert J, Boca Raton, United States 29/09/2021

at this point, having stayed here 2=3x a years for over a decade, i am very familiar (and comfortable) with this hotel and the staff. obviously, as a frequent returning guest, i must be a satisfied customer. there is no shortage of other options where i could choose to stay, but keep coming back here. some of the reasons? the location- one block off of Duval Street (the quiet end of Duval)....near the Southernmost Point and close to pretty much anything else I am looking for (but it is Key West so nothing could be that far away). The facility itself- exceptional pool, clean, spacious rooms, plenty of parking (if you have been to Key West before you know this is important)....all this and more. Friendly, professional staff....decent breakfast each morning....bottom line, i will be back in a few months.

"Good overall"

4
User 27/09/2021

This is our group second stay and we are planning on doing this trip every year, but the only inconvenience is that the pool are is closed too early, we are all adults and we love to enjoy the pool at night as well. Other than that, no complaints, clean and good service..

"Perfect!"

5
lindylu57, lindylu57 26/09/2021

Made a quick trip to Key West and couldn't have pick a better place to stay. Great location, one block off Duvall Street. Hotel was very clean and very comfortable. Would absolutely stay again! Until we meet again!

"Fantastic Hotel"

5
User 23/09/2021

Our first time in Key West. This was an excellent choice for our hotel stay. Super clean and neat place with lots of amenities. Large rooms and comfy beds. Great pool area and hot breakfast. One block from Duval St and 2 blocks from the southern most point in US. All employees were super nice and accommodating. Highly recommended. We will definitely go back.

"Super location!"

5
adcrumpton, Phoenix, Arizona 20/09/2021

We uber'd from the airport to this hotel, were greeted and checked in promptly. The room was spacious, had good wifi, and good water pressure. A hot breakfast was available, the food was plentiful, and the entree changed every day. We wished we had spent more time around the pool for it was appointed with comfortable chaise lounges! The location was perfect for exploring - right on Simonton street, one block from Duvall. We walked everywhere and did not need a car. About a half block south of the hotel, there's a convenient store with food, wine, sodas, etc. and a liquor store located just a couple of doors down. We needed an uber one day to travel off the island and one was readily available. Definitely would stay here again to enjoy Key West.

"Pleasantly surprised!!!"

5
User 19/09/2021

If you are looking for a fancy hotel then this is not the place for you. But if you are looking for a clean, affordable, conveniently located hotel then this is it!! It is an older hotel so at first I had flashbacks from when I was a kid, but I was pleasantly surprised. The motel was very clean and housekeeping visited everyday to tidy up and bring fresh towels. It was very quiet and we were never disturbed by outside noise. The breakfast was an added bonus especially if you were in a hurry for the an excursion. We did not bring a car and were able to get everywhere by foot easily. We took an Uber a couple times if we had dinner reservations somewhere nice. There is a bike rental around the back corner and a little convenience store. The pool was great for an afternoon dip. I highly recommend.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We thank you for the recommendation and 5 star review! Thank you so much. We look forward to your next visit.

"A little slice of paradise for a reasonable price"

5
User 19/09/2021

This was our first trip to Key West and this was an excellent place to stay. I'm a Diamond Select member and we got a decent rate. The staff thanked us for our loyalty and made us feel like king and queen. Our room was great. It was very clean and comfortable. We had a wonderful time in Key West. This will be our go-to next time we visit Key West. Thanks for everything

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars! We are so pleased that you had a wonderful time. Please come back soon.

"Best Value In Key West"

5
User 10/09/2021

We arrived 3 hours prior to check in and was pleasantly greeted and allowed to occupy our very quiet room which we had previously requested. The room was very large and clean with very comfortable beds. The included buffet breakfast was very good with hot and cold items. The hot items changed daily. The pool is very large and clean. The hotel is one block from Duval Street (away from all the noise) We walked everywhere and had no need for a car or bike. Fort Zachary Taylor has a beautiful beach with changing rooms and food stand for $2.50 per person to enter.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the 5 star review. We appreciate our guests and it pleases us that you were happy! Come back soon.

"Great place to stay"

4
User 05/09/2021

Had a great stay in key west hibiscus hotel. Clean, great service from staff. Wonderful breakfast menu. great location for activites and sight seeing. Front desk very helpful when needing transportation info. Would stay again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your review and recommendation. We look forward to your next visit.

"Great Little Gem"

5
bangorpaguy, bangor, pa 30/08/2021

We arrived the day TS Fred was passing by and were warmly greeted when we checked in. The room was what we were expecting and the pool area was very nice. Was a tad disappointed that the hot tub was out of commission, but things happen. The free breakfast buffet was typical fair but was hot and tasty both mornings we were there. There are so many things to do nearby and just about all are in walking distance. It is in a quieter part of the island which also made it nice.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars! Please visit us again on your Key West travels.

"Summer Vacation"

5
OhioTraveler84, Ohio 28/08/2021

We were very happy with the room size, price, and location at the Best Western. Its just over 1 mile to Mallory Square which is a pretty short walk. We will definitely stay here again when visiting Key West.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your 5 star review. We look forward to your next visit.

"All about the money"

1
User 15/08/2021

I reserved my hotel room 4 months in advance for lobsterfest 2021, On Thursday, the day before my reservation, Lobsterfest was cancelled due to approaching tropical storm Fred. I called to cancel and explained why and they flatly refused to cancel the reservation. I won't let myself be put in that situation again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Although the canceling of a special event does not have anything to do with our policies, this reservation was refunded as a courtesy. Cancellation without penalty is accepted up to 72 hours prior to arrival. In the event that cancellation is inside the 72 hours, we offer to try and sell the room. This is standard and we do our best to accommodate these requests. WE did offer this here. Lobsterfest was canceled however most people still came to the island and enjoyed their lobster on Duval St. anyway. Please review your confirmation letters or emails when you receive them. Important information is included in the confirmation so that these type of situations can be avoided. We are sorry Mr. Woods was unhappy but we did satisfy his request for late cancellation.

"Best Place To Stay in Key West"

5
88robinp, Paris, Tennessee 14/08/2021

We stayed a week at the Hibiscus. Our room was beautiful, clean and very spacious. There were two separate vanities…one in the bathroom and one outside the bathroom which allowed for plenty of room for both my husband and I to get ready. The bed was very comfortable. A hot and cold breakfast was available each morning. The pool was a very nice size with both lounge chairs for sunbathing and covered areas for relaxing in the shade. There were nice patio areas as well by the pool. The hotel is located in the southern part of Key West and only one street over from the famous Duval Street. We found it to be within walking distance to everything notable. However, some took us about 30 minutes. We highly recommend this hotel and if we return to the keys we will definitely stay again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your 5 star review. We appreciate it! We look forward to your next visit.

"Great little hotel in Key West"

5
OnAir401978, Milwaukee, Wisconsin 14/08/2021

I really can't say enough positive things about the staff and hotel. Nice small hotel in a convenient location. We were able to walk anywhere we wanted to go, and there is a Duval Loop bus stop a block away for anyone who prefers not to walk as much. Very pretty pool with shade available, we enjoyed this very much. The front desk team was exceptionally accommodating. We were given an upgraded pool view room on arrival (possibly because we were Best Western Rewards members). When we had to shorten our reservation by a day because of a tropical storm, they were understanding and helpful. Our room was quiet, clean, and comfortable, with plenty of pillows, towels, coffeemaker, and even microwave popcorn. Housekeeping works hard and is doing a great job. Breakfast was kept neat and well stocked, with the usual variety such as eggs, sausage/bacon, yogurt, fruit, waffles, breads, etc. There is ample indoor and outdoor seating. The hotel and its staff exceeded our expectations, would recommend to anyone visiting Key West.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your 5 star review. We appreciate it! We look forward to your next visit.

"Excellent Stay"

5
landsharkzero, Oswego, Illinois 13/08/2021

Great location, great price! The rooms are clean, nice pool, and excellent breakfast! They cleaned my room everyday without requesting(which hasn't happened during the pandemic), and breakfast was back to normal. Thank you, BW Hibiscus Team for a great stay!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are happy that you enjoyed your stay. We welcome your next vist!

"Family trip in paradise"

4
Cintarella2330, California 06/08/2021

We love Key West and brought the extended family this time. The location is great and very walkable to all the hot spots and there was a CVS a couple blocks away. If you're not a walker, Uber was another great option. Pool area was beautiful with cabanas, lounge chairs and lots of tables, rooms seem to have been recently renovated with nice decor and engineered flooring, and was spacious enough for our family of 4. We had three rooms in all, m y mother in-law is disabled, and no problems getting around in her wheelchair. The front desk was great about accommodating our party of 10. Considering we're still following Covid guidelines, the breakfast area was well maintained with sanitizer on all the tables. They even have a water bottle filling station just outside the door next to the ice machines.

"Retired and traveling"

5
vmschutter, Aubrey, Texas 02/08/2021

The Hibiscus is located in a quiet neighborhood but close to gift shops, restaurants, and the Southern most point in the US. Staff was always helpful. We enjoyed a relaxing dinner (that we ordered from off the premises) near the swimming pool.

"Better than expected!!"

5
Psst2970, Hominy, Oklahoma 30/07/2021

I booked online because of the price and location. Even though the reviews were good I was still a little apprehensive. No need for that!! This room was perfect! It was very clean, beds were comfy, pillows were great! Room was quiet but close to everything. The complimentary breakfast was excellent and included sausage, bacon, waffles, muffins, yogurt, fruit, etc. The pool was never crowded and was always clean. The staff was always friendly and helpful, even when we had to check in at 4 am due to flight delays. This is an affordable, comfortable option for Key West! You can't go wrong!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are happy to have exceeded your expectations. Thank you for the 5 stars. Come back soon.

"Nice place for families"

4
User 23/07/2021

We enjoyed this property because it was close enough to the "action" of Duval Street and Mallory Square, but since we were traveling with our kids, we enjoyed being somewhat secluded from the nightlife as well. The pool was a wonderful little oasis for us since we only did one beach day. The rooms were spacious and the layout was nice with an extra sink outside the bathroom. Service was friendly and there was always a cart nearby that I could grab an extra towel or laundry bag if needed.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We are pleased that you enjoyed your stay. Come back again soon.

"Excellent Stay!"

5
Larry S, Mount Horeb, Wisconsin 21/07/2021

Excellent stay at this hotel. Convenient; could walk to most places in Key West. Room comfortable, amenities were great, only breakfast that were hot and plentiful with lots of choices, etc. Staff were superb!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Larry for your 5 star review. We will pass the kudos to our staff! We look forward to your next visit!

"Lovely stay"

5
LadySolo9525, Charlotte, North Carolina 20/07/2021

Clean, newly remodeled hotel. We had a great stay here. The staff was friendly, the price was great, considering everything else in Key West was at least double the price. The room we had (125) was very clean and huge! I didn't expect so much room. The pool area is beautiful and kept very clean as well. If we have occasion to return to the area, I'll definitely be back to this hotel. The beds were comfortable, there were extra towels in the room (for use at the pool, I assume) and the air conditioning worked great (thank goodness!) Hotel was walking distance to everything for us. We went to all the tourist areas, including walking Duval St and it wasn't an issue (though it was HOT). I highly recommend this hotel.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your wonderfully detailed review. We appreciate our great guests like you. Come back soon!

"Great stay"

5
User 18/07/2021

Exceeded our expectations for a short stay in Key West. The room was roomy, beds were comfortable, and location was walkable to most places we wanted to see. The pool area was nice for the hotter part of the day. No extra resort fees or parking charges made the value even better.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 star review Tracey! We appreciate our great guests like you. Come back soon!

"Cozy and loved the location."

4
CubsFan-TA, Eldridge, Iowa 18/07/2021

We were guests at this hotel for 2 nights. Close to the southern part of Duval St. and the southern most point. Our room was large and very comfortable. Loved the "old Florida" look of our room. For me the bed could have been more comfortable, but that is an individual preference. The pool is nice and lots of palm trees surrounding it. Never had a problem finding a parking spot. The staff was friendly. While they do offer a free breakfast to go bag, we enjoyed on of the many restaurants near bye.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We truly hope that you visit us again soon.

"Priced Right"

4
Poohbeck, Connecticut 28/06/2021

We stayed at the Best Western Hibiscus (BWH) after the glowing recommendations from TripAdvisor due to the value. And what a value it is. My DH and I can't believe it doesn't have a higher rating. The room was large, we had a King bed, also had a couch, refrigerator, and microwave. The room was very clean. The pool was warm and we were in it every day - a novelty to me. The only issue we had with the hotel was with the WiFi. They were upgrading their system but failed to tell us so we lost WiFi one night (and never had it in our room again) and had to go to the desk the next day to find out what happened. From then on we had to be outside to use the WiFi which we did at the tables under the awning at the pool. Annoying, but not a big deal.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We apologize for any inconvenience with the wifi. We hope to have you as our guest again soon.

"Excellent and Relaxing!!"

5
Chris112021, Jacksonville, Florida 26/06/2021

clean, quiet, great value, and fantastic location!! Had an ADA room with two queen beds which was around the corner from the office, and overlooking the pool. You could barely hear people in the pool. The room was very clean. The hotel is one block from Duval Street, a block and a half from the Butterfly Conservatory, and two blocks from the beach (don't remember which beach).

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are glad that you enjoyed your stay. Please come back and relax with us again!

"Best Value in Key West!"

5
User 26/06/2021

Clean and comfortable room with wi-fi, coffee-maker, on-site parking, and pool. Derron at front desk was fantastic and gave us dining and other tips. Most cost-effective and convenient property in Key West.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We will pass on your kudos to Derron. We think he's great too! Come back again soon.

"Great place!"

5
nicolemurphy11972, Wichita, Kansas 25/06/2021

The hibiscus is a very nice hotel. The room rates were VERY fair. They are within a few blocks of the Southern Most Point, the ocean, shops. It is perfectly located. The rooms were nice. The bathroom was spacious. The pool was well taken care of. We will definitely stay here again.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 star review! We appreciate it. We look forward to your next visit!

"so satisfied i will return"

5
Robert J, Boca Raton, United States 24/06/2021

just spent 4 days/3 nights at this hotel and most definitely will return in a few months. truth is that i have been staying here a couple of times every years for several years. staff is always eager to help and very appreciative of us being there. rooms and property kept clean and modern looking. and the pool....well the pool alone is worth the drive down here. so glad to see things finally getting back to normal as COVID becomes part of the past (hopefully).

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We value your review and thank you for the 5 stars!

"Close to everything"

5
jp2writer, South Pasadena, California 22/06/2021

Beautiful motel, one block from Duvall St. and 3 from southernmost point marker. Easy walking distance to all attractions.. Walking rom one end of Duvall Street to the other is about 30 minutes. Helpful staff, free parking, and free breakfast. I would stay here again.

"A clean, comfortable room in a good location"

5
FredsInternetIsland, Orlando, Florida 20/06/2021

Clean and safe. Everything worked as advertised. No issues whatsoever. Free parking, free breakfast, free coffee. No resort fees. Nice employees. Safe area and a good location for walking to attractions nearby. Several great restaurants within walking distance too. The accommodations were simple but the price was right and we had a great time. I highly recommend this place and we will be back. Reserve well in advance and in the off season for a better rate. Upgrade to a suite with extra space and room to relax. We choose that when booking and it worked out very well. Glad we did. Pool area was nice and clean as well. Daily housekeeping each and everyday.

"Girls' Weekend "

4
ACairoU, Miami, Florida 18/06/2021

Came back!! I said I would in my previous review. It's honestly a great hotel. Its clean, cold, and so spacious. The pool area is a great place to hang out. The location is perfect because it's not in the heart of Duval Street but it's still completely walkable. I can't wait to go back!!!

"Repeat guest - this hotel nails it"

5
floridafun512, Florida 15/06/2021

I generally avoid giving 5 stars because people will think the review is fake lol. But the BW Hibiscus team deserves it. I'm a pretty loyal BW guest - since I love my elite points. I believe this best western has most other locations beat - at least all the BWs I've stayed at. It's a lovely property - old school Florida style, but clean, welcoming, very pretty. Staff is quite responsive when you need help. Bed was comfortable, room quiet. Pool area was lovely. Only "negative" was the still missing-in-action breakfast buffet - with every restaurant on the island back to full operation, I'm feeling like they're lagging a bit in restoring the original breakfast offerings - or at least expanding to a few more "grab and go" choices to those of us hoping for something lower calorie than melted cheese/egg/sausage sandwiches or blueberry muffins and sweetened yogurt. But they make a very good effort and I do appreciate that they provide this - they could just provide nothing at all. Although I'm tempted by all the adorable b&bs in the area, I will keep returning to BW: I never stay anywhere else. Great job Hibiscus team - and thank you!

"Perfect Stay"

5
bwell280, Glasgow, Kentucky 13/06/2021

Girls trip for 5 nights. The location was perfect for us on the southern part of the island but close enough to walk to Mallory Square and other tourist spots. Extremely professional and helpful staff. Pool area and property was very well maintained. The room was large and appeared to be newly renovated. Highly recommend lobster pizza and coconut shrimp at small restaurant directly on the ocean at southernmost hotel area a block away. We were very pleased with the reasonable price and would recommend this hotel to friends.

"Excellent Place"

5
Csbjones, Houston, Texas 11/06/2021

This is an excellent place to enjoy Key West. It is close to all the major attractions. The rooms were nice, spacious and clean. They offered a hot and cold breakfast every morning. The only issue is there is no elevator, so bring your muscles or request a room on the first floor.

"One of the Best Lodging Experiences I Have Had"

5
weekendbeacherNC, Washington, North Carolina 02/06/2021

Hotel was easy to find. Check in was easy, fast and the Jamaican young man that checked us in was very helpful and I enjoyed talking with him. Our room was very spacious and contained two very comfortable queen beds, chair with ottoman and table. It also had a refrigerator, coffee maker and microwave. I am a germ freak and take Lysol wipes with me to wipe all surfaces. I have to say, I was very impressed with how clean our room was. The room was cleaned daily and we were supplied an ample supply of towels. The housekeeping staff were very pleasant. Breakfast was a cold grab and go bag due to COVID, which was very appreciated. I just have to say this was one of the best lodging experiences I have had.

"Great place to stay!"

5
Roving196375, Bedford, Texas 01/06/2021

What a perfect place to stay! We were able to walk everywhere - beaches, restaurants, bars; very close to Duvall St. Our room was clean, and very spacious, the beds were comfortable, and having an extra sink area outside of the bathroom was super convenient. The pool area was a peaceful place to enjoy my morning coffee, and it was never too crowded or noisy. We had our room cleaned every day with lots of fresh towels, which was refreshing since all the hotels I've been staying in this past year did not have housekeeping due to COVID. This motel is like a little oasis and I will definitely stay again if I'm in Key West.

"Great Location"

5
jonathancudd, Atlanta, Georgia 01/06/2021

The motel is right around the block from Southernmost Point and Duval Street. We were able to walk to most places and restaurants from the motel, as most of the places we wanted to visit were within a mile.

"Great homebase for Key West"

5
Mikebear62848, Irvington, Illinois 01/06/2021

Hotel was very close to southern tip of Key West lots of nice restaurants nearby beach was great close to the Duvall loop trolley bus stop yet not too busy and quite at night Nice to have coffee at anytime

"Great stay!"

5
532dianej, Tampa, United States 31/05/2021

This is a great location with a beautiful pool area, very large, clean, nice and comfortable rooms. The staff were very friendly. They offered to help with my bags at check in. That hasn't happened in a very long time! There is ice and purified water bottle filling fountain available 24/7. I will stay here again.

"Wonderful Key West stay"

5
User 27/05/2021

My wife and I drove down to Key West for the day, not planning on spending the night. We noticed the Best Western and asked if they had any rooms available. So glad we did, we ended up staying 2 nights. Very happy with our stay! Very clean and excellent service.

"Great Place!"

5
User 27/05/2021

We loved this little gem of a hotel in Key West. We really enjoyed our stay. Convenient to area sites and very close to Duval where all the "action" happens. Although we typically stay on the other end of Duval, I would highly recommend this hotel. There are no elevators at this 2-story hotel, so if that's an issue you need to request a first floor room. We lucked out with a first floor room and were able to park our car almost right outside our door. It was perfect!

"A Nice Surprise"

5
DGevents, Fort Mill, South Carolina 27/05/2021

We planned a getaway "girl's trip" to recharge after the long lockdown. We chose the Hibiscus for two reasons, value and location. What a pleasant surprise to find out just how nice this hotel was. It was very clean. The staff was amazing. Debbie, the manager, is a treasure. We were close to everything and it was quiet . The pool was beautiful. The rooms were large and we never felt we are bumping into each other. Customer service in this motel is key from Debbie, front desk, maintenance, housekeeping. Everyone had one thing in mind....the guest. I would definitely stay here again and would (and have) recommend it to anyone traveling to Key West. This is the best Best Western I have ever stayed in. It may be a little dated for some people, but even that added to its charm.

"Friendly Staff, Clean Room, Nice Pool"

5
doughH3239QC, Columbus, Kansas 24/05/2021

We stayed four nights and did not have any issues. The hotel is very close to the Southernmost point. We walked from the Hotel several times to Mallory square and Duval Street. We also walked from the hotel to Salute and the beach.

"Great value in Key West"

4
Mike K, Mount Holly, New Jersey 24/05/2021

Places to stay in Key West are not cheap. This Best Western has all the basics at a reasonable price. The room was clean and spacious, and equipped with a mini-fridge and a microwave. There was a decent pool area with lounge chairs and some tables & cabanas, as well as a hot tub. There was an ice machine on premises too. Easy parking in the on-site parking lot. Although it is not on the beach, it is in walking distance to numerous restaurants. Would consider to stay here again if visiting the area.

"Excellent!"

5
CLITTLERIVER, Little River, South Carolina 17/05/2021

This was our second time staying here and it didn't disappoint. We had a first floor room, with a separate living area. Our room was great, comfortable beds, and a great a/c. Housekeeping was very friendly, and I was glad they had housekeeping since most places don't have it now due to Covid. You could go down each morning and get your breakfast bag, coffee and juice(the girl working there every morning was very nice). It's a great pool area(some chairs could use replacing due to wear). I would definitely come back!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We love that you enjoyed your stay and vacation. Thank you for the recommendation and future plans! See you again hopefully soon.

"Cute place, but definitely needs better attention to cleaning"

3
erongers, Hobart, Indiana 16/05/2021

We stayed from May 4-11, 2021 at Best Western Hibiscus Motel. We were celebrating our 48th wedding anniversary. All of the properties in Key West were stupidly expensive, and this place was one of the least expensive, even though it averaged over $300 a night. Check in was smooth enough, and our room (#232) was very cute and HUGE, and smelled musty (typical Key West room aroma). Just outside our room was a huge balcony patio with three umbrella tables. That was a nice place to sit & have our breakfast. It was also nice to have a safe in our room, and the bed was reasonably comfortable. The AC was good, and that was so important with upper 80s temps and high humidity. Very nice pool area, but could've used more deck chairs, as some people reserved chairs all day long with towels, but never actually sat in the darn things. Our floor was so dirty that my husband's socks were black from just walking around our room. Yuck! I complained about it, and the skinny young desk clerk told me he didn't like my attitude. (Yeah, I was really impressed with him too.) Most of the housekeeping crew spoke very little English, and communicating with them was difficult, so I just took some wet towels and pretty much cleaned our floors myself. One night, I got up to use the bathroom, and there was a GIANT cockroach on the bathroom floor. I probably woke our neighbors screaming. I sprayed him profusely with the disinfectant spray that I'd bought to knock down the musty smell of our room. I wish we had gotten a photo of him but he was still wiggling when my husband grabbed him and threw him in the toilet. If you google "American Cockroach", you'll see exactly the type of icky thing I'm talking about. There was also an issue with the lock on the restroom by the pool. Your key card was supposed to unlock the door (that's what the sign said, anyway), but it didn't. The girl at the desk said there had been some issue with some local "getting in there", and they had to change the lock setting, so now the guests had to come to the office to borrow a community key (we nicknamed the "BP Key") in order to use the pool restroom. This was a little less than deluxe, and I think it was a sort of shabby fix to a simple problem. You would think they would be a little more concerned about guests peeing in the pool? Anyway, there was no soap in the pool bathroom two days in a row. Not a good thing for a place so preoccupied with mask wearing.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting and your comments are noted.

"Perfect location and reasonably priced for Key West"

5
Kelly S, Fort Dodge, Iowa, United States 12/05/2021

Our room was soo big and the entire hotel was clean. We really enjoyed the pool. The breakfast was good comparing it to other hotel breakfasts during covid. We were able to walk to the southernmost point. We would definitely stay here again. My only kind of bad thing was my daughter accidentally spilled her apple juice in the eating area. we did our best to clean it up and my husband apologized to the worker cleaning it up and she didn't say anything just looked like she was mad (which I'm sure it was frustrating but it was an accident and we were all sorry about it our daughter even said sorry)

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your 5 star review and recommendation. We look forward to having you as our guest in the future.

"Wonderful StAy"

5
User 09/05/2021

Great area in walking distance to Duvall would def recommend to anyone visiting also room was spacious and clean pool was nice and the people working were very nice even with Covid food truck across street was really good too

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
That makes us happy that you enjoyed your stay! Come back soon, please!

"Great location/price"

5
User 08/05/2021

I was pleasantly surprised by how spacious our room was. Pricing and location were perfect. Front desk was helpful with questions. Facility was clean and kept updated. Wish they had connecting rooms. Already planning a trip for next year.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are happy that you are happy! Come back and visit us again soon!

"Amazing stay "

5
User 03/05/2021

Location, room and pool was all perfect. Breakfast ok considering Covid restrictions. Great stay in clean well kept hotel. Far better than you would expect for an affordable motel. Pool area was so nice and plenty of seating.

"Hidden Gem"

5
michaelfZ4339II, North Tonawanda, New York 03/05/2021

One block from Duval St. action, close to everything! We loved the large room, beautiful pool complex and large parking area. Breakfast was okay considering the plandemic BS going on. The staff was friendly. Wish they all understood English though.

"Vacation in Key West"

5
Kar0lynW, Seymour, Wisconsin 28/04/2021

I would highly recommend the Best Western in Key West. It was a great location not to close to all the action but within walking distance. A scooter location right around the corner and some food options as well. Really enjoyed the pool area. The breakfast was very nice considering the Covid times. Everyone was very nice and the quality was great. The front desk personnel was very friendly and did a great job. I would definitely stay here again.

"Great Hotel That's Resonable in Key West"

5
Lea5, Houston, TX 28/04/2021

My husband and I really enjoyed our stay at the Best Western Hibiscus Motel. The pool area is great, very nice and relaxing. The rooms were very spacious and clean. I loved that our room had two sinks so we had a his and hers area to get ready each day. The room was clean and it's close to Duval St. and other areas of interest for walking. It was also very resonable compared to other places in the area. I would definitely recommend this place.

"Wonderful Gem in a Great Location"

5
User 25/04/2021

The Hibiscus Hotel is such a gem and a great place to stay in Key West. It was very clean and the room has been updated with nice flooring and there were two sinks for use (one in the bathroom and one outside the bathroom). The bed was very comfortable with a variety of pillows to choose from to find one you might like. It is easily accessible and is an open air motel with free parking. We had no problem having a place to park, which is hard to find in Key West. It offered a grab and go breakfast in a brown paper bag; offering a hot or cold option. Although we did not use it, the pool looked very nice with cabanas, hot tub and a pretty large pool for the area. The hotel is located a block off Duval Street and a block or so from the water. We could walk to lots of places. We stayed in Room 217 which was on the second floor and very nice. The housekeeping staff does a nice job. Check in was a breeze and easy.

"Beautiful"

5
User 24/04/2021

This was a girls trip. The location of this hotel was perfect. Nike riding or walking distance to everything including the Duval st loop. Pool and atmosphere were amazing. Friendly staff. Food was decent. Sleep was great. Lots of room in room.

"BW Great Value in Key West"

5
Vince M, Schenectady, New York 23/04/2021

The BW Hibiscus is a GREAT PLACE to stay when visiting Key West...Near some great restaurants and close to a good number of Key West attractions (and the Tour Trolley stop). Reasonable rates make it hard to beat...also a great pool and Hot Tub. Covid restrictions are an annoyance, but the Hotel has no choice but to follow mandated guidelines.

"Anniversary trip through Florida"

4
Bye_Bye_NY2020, Pawleys Island, South Carolina 22/04/2021

Spectacular location in Key West near Duval Street. Very nice motel with relaxing pool area. Still have the mask requirements in the lobby and only take out breakfast which is annoying compared to other locations. Close walk to Southernmost point. Don't bother driving as a taxi or Uber is extremely convenient. Waited only a minute or two each trip although the return trip from a fun night at the Hogs Breath Saloon I don't recall as clearly. We'll be back.

"Beware"

3
User 20/04/2021

The positive here is that the room was spacious and clean. I really enjoyed having the second sink outside the bathroom. The location was very good for us and it was nice and quiet. We probably would have walked to more locations but we had my elderly sister along so the rental car was put to use. The negative is that my 80 y/o sister purchased a few small items at the Butterfly Conservatory and inadvertently left them in the room upon checkout. I had to call twice and was told they were not turned in to lost and found. This is extremely disappointing and concerning. It isn't as though these were expensive items, but they meant a lot to my sister who is on a fixed income. I would have gladly paid to have them mailed home to us. This certainly marred an otherwise lovely stay.

"Vacation"

5
mortpes1, Seminole, Florida 20/04/2021

Beware wonderful place but there is no elevator to second floor you must use stairs. Great location in historic district. Very clean. We used Uber for short trips and taxis was also available. You can walk as well. The shower did not have safety hand holds but was clean.

"Great place to relax"

5
Soexcited_Tx, Fort Worth, Texas 19/04/2021

This hotel is old school. They still have a front desk, they still have room service everyday, they still have a nice staff, and they still have breakfast. We were pleasantly surprised at how centrally located it was, very convenient to walk where we wanted to go and leave the car safely parked at the hotel.

"Best place"

5
slemar66, Evansville 19/04/2021

This hotel was amazing! Beautiful inside and out. Pricey but I think everything in key west is. The hotel was within walking distance of duval street. Room was spacious and comfortable. Check in and check out was a breeze.

"Extra nice property "

5
144donnar, Colorado Springs, Colorado 14/04/2021

Beautiful pool area and the room is spacious, clean and really comfy. The location is perfect to walk to Duval Street and all the great shops and restaurants. Staff is very attentive and responsive. We enjoyed our week here very much.

"Good value"

5
darrond2017, Jacksonville, United States 11/04/2021

Just returned from a four night stay at this hotel. Chain hotels are at a premium in the Keys and this Best Western offered large rooms, convenient location, and at a fair price. The hotel was quiet and clean. I would definitely stay here again.

"Great hotel, even BETTER location"

5
User 10/04/2021

This hotel is perfect for a Key West visit! The Hibiscus is in a great location, accessible to everything, very close to the water. Great location for family, my kids loved the pool. We would 100% stay here again and recommend it to friends.

"Clean "

4
417carolynk, Topeka, Kansas 06/04/2021

This hotel is a little old but clean, we didn't have time to try the pool, we were concerned about parking but plenty available, nice walk to duval , also drove to the state park on our way out, very nice

"Good value and location"

4
buckeyetraveler-7, Ohio 04/04/2021

The hotel is very reasonably priced considering it is one block from ducal street. The pool area was large and clean Our biggest concern going in, was whether it would be noisy at night with the rooms facing the pool and with people coming back from the bars, but that was not an issue when we stayed. The hotel still offers daily housekeeping services (which was something we did not receive at another hotel in marathon). Overall I would not hesitate to stay here again with the family.

"Great Location!"

3
gailgames, Chillicothe, Ohio 01/04/2021

This was an average hotel, that utilizes it's location well. We were easily within walking distance of downtown, restaurants and bars. Room was clean and comfortable. Definitely quiet, even though we overlooked the outdoor pool.

"Affordable Stay in the Keys"

5
GunterJM, Colts Neck, New Jersey 01/04/2021

Motel was very affordable for staying in the Keys and the quality of the motel was top notch. Just one block away from Duval street and at the Southernmost point end of Key West where it's a little more quiet from all the night life. Room was very spacious. Will definitely be staying here again on our next return trip.

"Great Experience"

5
User 30/03/2021

I was very pleased with everything in the motel. The rooms were spacious and nicely decorated. The courtyard pool was a tropical oasis with plenty of seating and nice warm water. The location was another plus. Only a couple blocks walk to a beach or one block to Duval street. I would love to stay here again!

"YOU GET WHAT YOU PAY FOR!"

2
User 29/03/2021

When we walked in the lobby we were never greeted with a smile or even a welcome. The guy at the front desk could not find our reservation so he was asking a lot of questions about the booking very rudely. "Did you book this room today? Did you book it a while ago? I I did tell him that it was originally booked under my previous name but as soon as I realized it I called the Best Western Rewards Program and had it changed. At that point he started to act very irritated. I had the confirmation that the name was changed but he did not. He continued to search for the booking but still could not find the booking and when the other girl at the desk asked what he was looking for he said "the confirmation sheet" she said it's right here and handed it to him. She apparently pulled it out of the pile when I stated my previous name. He rolled his eyes and took the paper out of her hand. He never apologized for his mistake. He gave us our room number and never told us about breakfast, housekeeping, pool hours etc...We got to the room and it smelled so musty/moldy we could not even breath in there. I asked the housekeepers if all the rooms smelled like this and they said "no". They tried to cover up the smell with sprays and by putting air fresheners in the air conditioning unit but we knew the smell of the spray would wear off. We went back to the front desk and voiced our complaint so he took us to another room which still had a faint smell of must/mold but was much better. He tried to say the smell is from the humidity and people leaving the doors open in the room but I live in Florida and I have stayed in many other hotels in Key West and no other room ever smelled like this. The rooms are recently remodeled but very basic. Housekeeping came one day but they never even cleaned the bathroom. I dropped something by the bed and when I bent over to pick it up off the floor there was about a 1/4 inch of dust by the head of the bed and behind the nightstand. The pool area was very nice but the pool was heated and way too warm. I love a warm pool but you couldn't even cool off. The hotel is closest to the Southernmost Point so it is quite a walk to Duval St. which we didn't mind except in the evening when we went out to dinner otherwise with the heat we would have been a sweaty mess. The cab ride was $14 to Duval St.. The cab drivers are awesome! This is a budget hotel so if you're on a budget stay here otherwise spend a few more dollars and stay elsewhere.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are sorry that we failed to meet your expectations. Your comments will be reviewed in our next staff meeting so that we can improve our product and guest service. Thank you for letting us know. We appreciate your business.

"Hibiscus Key West"

5
healsea, Minneapolis, Minnesota 28/03/2021

We really enjoyed our 5 night stay here last week. We had room 104 which is right by the pool. The front desk staff was friendly and efficient. The location is fantastic for walking around key west. We spent alot of time in the pool area as well. Parking is free and there are no resort fees, both of which are big advantages for staying here. A couple suggestions I would have for the property to invest in new bedding, and improve the wi-fi service. We will be happy to stay here again.

"GREAT HOTEL, CLEAN LARGE ROOMS, BEAUTIFUL POOL, GREAT LOCATION"

5
blueeyescw, Springfield, Missouri 22/03/2021

Love this hotel! Very nice, clean and large rooms with two sink areas that was very convenient for our family. Beds were comfortable. This hotel is so quite never hear doors slamming or people walking by your room.The pool area was just beautiful with lounge beds and lounge chairs. Great location to Duvall street and other locations. I would give this 10 stars if I could.

"Not a favorite any longer"

3
traveltina, Stuart, Florida 22/03/2021

Boy, I have always been a huge fan of this place...stayed several times in recent years. Great location; just nice enough to be comfortable. Always a reasonable price. Pool is nice. Well, this time our stay was nearly unbearable. As soon as we opened the door, a strong odor of must hit us like a brick wall. Ok...not so uncommon in Florida & particularly in the Keys. Figured we could deal with it. Made a special trip to CVS for a can of Lysol; sprayed the A/C unit inside & outside. Sprayed the dresser drawers which were just reeking of must, thereby unusable. Basically, sprayed the entire room. Tried to keep the door open now & then to allow fresh air in. It just didn't go away and it was severe. I am confident if anyone with a breathing issue or asthma stayed here, they would be in big trouble. The place was fully booked & so was most of KW; didn't have time to deal with trying to make a change and deal with the hassle of trying to find another place to stay or get our $$ back on a prepaid room. Sadly, this place has dropped off my go-to list of KW faves....at least until they freshen it up. (BTW, I am pretty sure most of the rooms are fine but we had an unlucky draw & got the smelliest room.)

"Perfect location on Key West!"

5
FarAway317969, Tewksbury, Massachusetts 21/03/2021

The Best Western Hibiscus is in a great location! One block from the excitement on Duval Street so very quiet but a quick walk to everything you would want. The rooms are spacious with comfy beds. Very convenient to have the mini fridge and sink outside of the bathroom. The pool area was perfect with plenty of table seating and lounges. The pool was warm and inviting. Reasonably priced for the area. Would stay there again without hesitation!!

"Excellent location, very clean"

5
270kena, Littleton, Colorado 21/03/2021

5 minute walk to Southernmost post. Deli just down the block Good size room, updated, very clean. Exactly as photo shows. Good sized pool. Accommodated an 2 hour early check in. Covid limited breakfast to a brown bag. Recommended.

"Fantastic, couldn't have picked a better place "

5
User 21/03/2021

No complaints here!!! And it can't get anything better than this. When researching where to stay, all surrounding places were either double the price of what I paid/night, loaded with fees, and not the best reviews. This place hands down was the best choice. Dont let the “one star” hotel fool you, it could definitely be a 3-4 star Easy and simple check in. We booked two rooms and they had our rooms right next to each other. NO resort fees or Parking. The rooms were big, spacious, and clean. Beds were comfortable and house keeping came daily. Our shower had a leak, nothing big but we notified the front desk and they had it fixed that day. There's a decent sized heated pool and hot tub with cabanas and chairs around it. Though I think we could've gotten away with not heating the pool when it's already warm out. Great location!! Easy walking distance to everything! 5 min walk to the most southern point and not much longer to Duval Street where everything is. Easy walk to 2 small beaches or short 5 minute drive to either Fort Zachary or Smathers Beach. Was relatively quiet too. Overall was a great experience and will definitely return here again when in Key West. I will refer everyone to here.

"Spring Break Stay"

4
snowboundIllinois, illinois 19/03/2021

We had a wonderful stay at this Best Western and I would definitely recommend it for an affordable option in Key West. No resort fees, beautiful pool area that is BYOB, located on the quiet side of Duval bar scene, but still accessible to many things. (I could walk to the other end of Duval in 20 minutes without stops, but heartily recommend renting bikes). Housekeeping provided daily service. We had a poolside room which was of good size. We visited for six days, a family of three adults, and had room to spread out with three large suitcases. It does need some TLC in updates to room bedding (pillows were terribly bulky and uncomfortable), cleaning of the tile floor in our room (our feet were black from walking barefoot in room), and better breakfast (same hot or cold choices of microwavable sandwich or packaged muffin, etc). At this time, face mask is required in lobby only and strictly enforced which was fine with us. The pool area is a huge bonus with an assortment of cabanas and chaise lounges, tables and chairs, beautiful palm trees and foliage. Even during a packed spring break, we could find seating when we wanted it. My husband worked remotely in the morning at a table close to our poolside room. Internet is very adequate. All in all, we truly enjoyed our stay.

"Hibiscus grow in dirt and so do their floors"

1
neilgpsn, Orlando, Florida 19/03/2021

This was probably the dirtiest hotel room I have ever stayed in and I stayed in Nigeria, Cameroon, Equatorial Guinea and Iraq! My two year old had his shoes off for 10 minutes and it looked like he never wore shoes and lived on a dirt floor!

"frequent guest returns again"

4
Robert J, Boca Raton, United States 17/03/2021

i have been staying at this hotel 3-4 times a year for several years (with the exception of 2020 due to covid), and i will be back in a few months. this hotel never fails to satisfy....great location, friendly environment, nice amenities, excellent staff, awesome pool. like is said, i will be back again in a few months. thank you Hibiscus Inn.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing the Best Western Hibiscus Motel. We look forward to possibly having you as our guest in the future.

"Nice quiet location in Key West"

4
Susan E, Point Pleasant Beach 16/03/2021

This was our first visit to Key West, and will definitely not be our last. The hotel is very nice for what you pay to stay here. Due to COVID-19, our complimentary breakfast was a ready-made pick-up bag with your option being a cold or hot breakfast. What was put inside the bags was more than enough to start your day. (These are picked up in the front office.) Our room was quite large with two queen beds, a spare chair, desk, microwave and mini-fridge. Plenty of space for two people with lots of closet space and an in-room safe. The room was a bit dated, but always clean. The heated outdoor pool was nice but did notice that the garbage can near the pool was often full. The hotel was within a good walking distance from most of the action on Duval St. We loved the walk, day and night to get to our various activities. My only complaint was there was one young man in the front office who seemed bothered if you asked him any questions. I wanted to print out my plane tickets and due to COVID protocols, there was not an office area to do this. The man at the front desk said the day before that they would do it for us, yet this young man acted like he didn't know what I was asking of him, and refused to print them out for me. He also didn't care if people came in/out of the office without a mask. This would not alter my opinion of this hotel, but the people hired should be more accommodating. This is a nice hotel and a good price for the area. Parking is free.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing the Best Western Hibiscus Motel. We look forward to possibly having you as our guest in the future.

"Girls' Weekend "

3
ACairoU, Miami, Florida 15/03/2021

We booked a weekend stay for a family girls' trip. The hotel was nice. The rooms were clean, the pool area was clean, the a/c was cold, the location was on the opposite side of the popular bars on Duval Street but completely walkable and the hotel was in a quiet neighborhood. The reason why I am giving it 3 stars is because there were certain parts of our VERY spacious room(with two sinks in two different places which was great for getting ready) that were in need of paint/repair/maintenance. The bottom of the bathroom door was worn and rusty and the tub had spots that were painted over. Will I stay there again? Absolutely but knowing it's not a 4 star establishment and the pros 100% outweigh the cons.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your detailed review. We wished you would have called maintenance. We want all of our guests happy. We do appreciate that you will visit us again. Thank you so much.

"Convenient and very large room!"

4
Homecroft56, Nineveh, Indiana 10/03/2021

Booked this based on other reviews. Convenient location near Southernmost Point with free parking. Spent 3 nights here. We had a king suite - super large with living room, dining table, kitchenette, large bedroom, 2 sinks outside of door from toilet and bath - nice that multiple people can get ready at the same time. Grab and go breakfast in the lobby - choice of two options. We went to grocery one block away and got milk the night before and had breakfast in our room. Our room was upstairs above the lobby - very quiet. Older property - outside entrance. Furniture not comfortable, needs updating. Butterfly Conservatory nearby. Several restaurants within easy walking distance. Only downside - expensive compared to mainland, but Key West prices are high.

"Stay in Key West"

5
User 08/03/2021

Great place to stay. Clean, well decorated, comfortable room with well maintained courtyard pool. Good grab and go breakfast due to Covid 19. Great location with Duvall street next street over.. Excellent value definitely would stay here again if at Key West.

"Great value and location. PLUS free parking"

5
kelsey234, Champaign-Urbana, Illinois 08/03/2021

We had a kinda room and it was plenty big. The hotel is older but recently remodeled and very well maintained. The pool area is fantastic and it is within walking distance to cafes, duval street, and beaches. Plus FREE parking, and there are plenty of spaces.

"Great stay!"

5
sarzig22, Lincoln, Nebraska 07/03/2021

Room was great, big, and clean. It is walking distance to anything you want to do. We loved the nice heated pool and the grab and go breakfast. Our room was cleaned everyday, and always had plenty of towels. This place was great and we will be back!

"Great location"

4
User 07/03/2021

Liked the convenience to walk to town and restaurants. Quiet but room was a little musty. Pool was clean but a little too warm. Convenient parking. Due to COVID had to go breakfast and it was good due to the circumstances. Staff was friendly. Would visit again.

"Perfect in Almost Every Way"

4
roadtripblondie, michigan 04/03/2021

Never having been to Key West before, I was dependent upon the Trip Advisor family to point me in the right direction. I decided on the Best Western Hibiscus based on price, location & the Trip Advisor reviews. After having just finished our three night stay, I wish we had stayed longer. Great location walkable to many areas of Key West, spacious rooms, nice HEATED pool. Two options for a bagged breakfast; coffee available all day. Housekeeping service provided daily. Parking lot not huge, but there did not appear to be any parking issues for guests during our Monday through Wednesday night stay. Ah, yes, I did entitle this review “Perfect in almost every way”. The one and only issue which was consistent throughout our stay: the internet connection was horrible. All said, I would stay at the Best Western Hibiscus again in a heartbeat.

"Good value and location but poor customer service"

4
anac0ndazx, Rye Brook, New York 03/03/2021

Great location within walking distance of Duvall Street. Free parking available on site! No resort fees is a great plus. The rooms are beautifully renovated and very spacious. A very comfortable stay with a pool and hot tub on site. The only negative was the customer service. I had registered for 5 people and when I went to check in the guy gave me a hard time. I told him my youngest child is small and slept in a pack and play. It was a very annoying line of questioning upsetting the mood of the vacation for my family. I was also given a hard time for breakfast grab and go bag distribution. I was questioned why I was requesting an extra bag of food, the lady stopped and went to ask the same guy I spoke to previously. She told me the room says 4 people so why am I requesting 5. This is very annoying because during non covid times, the breakfast is a buffet and you can eat as much as you want. If they are going to be cheap with breakfast, they shouldn't offer it anymore. It was not a good way to start your morning.

"Great staff, great amenities, very well presented location"

5
User 02/03/2021

Called ahead and was able to get early check in, the whole hotel was very clean, the pool was perfect, staff was remarkably friendly, housekeepers were very nice, overall a great value for such a beautiful place and I highly recommend this location to anyone looking to save a little money with a still luxurious Key West experience

"Quiet and relaxing"

5
User 02/03/2021

The Front desk staff was accommodating and polite. They treated us with respect and we felt appreciated as guests. We arrived early and they allowed us to use the pool while we waited for our room. The pool area was wonderful and relaxing. The suite was spacious, clean, and the bed was comfortable. Great place to stay!

"Cozy & beautiful"

5
User 27/02/2021

The property is in a great location for access to many Key West points of interest. The heated pool & hot tub area is beautiful and well maintained. Grab & Go breakfast was good. What we didn't eat we saved for a snack later in the day. In room refrigerator and microwave was a plus. We will definitely stay with Best Western Hibiscus on our return trips.

"Very nice stay"

5
Chris E, Tampa, Florida 25/02/2021

The motel is prettier in person than the website. We had a very large room with 2 queen beds, fridge and microwave. I liked the extra sink outside the bathroom for its convenience. Pool area was pretty with palm trees and bed lounges and tables to eat breakfast. Rooms were cleaned every day. Breakfast was good under Covid rules. You told them if you wanted hot or cold. Check in was easy and everyone was pleasant. We parked our car at arrival and walked everywhere. Appreciate that they don't charge parking or other fees. Room rate and tax is it.

"Fantastic "

5
User 23/02/2021

Perfect location Huge rooms Very clean and up to date Highly recommended We stayed in a Best Western in key largo on the trip down and it exceeded my expectations also. The Hibiscus has everything you could ever want. Walking distance to everything too!!

"Reached our destination"

5
Karen D, Allentown, Pennsylvania 21/02/2021

Now this is a vacation. Arrived to find great staff, clean rooms and a wonderful pool. 2 weeks of relaxation with access to Duval Street and the Southern Most area. Ample parking and the best Grab and Go breakfast of all the BW's we stayed at coming down. Hot or Cold. Hot has a breakfast sandwich (Bob Evans Sausage Egg and Cheese Muffin), fruit cup, OJ and BelVita biscuits. Cold has yogurt, OJ, fruit cup, BelVita biscuits and a muffin. There is NO SMOKING on the entire property, which is good. Don't know if it's just the time of year but not that many people use the pool so we basically had it to ourselves. Great time for the first week. Lets see what next week has in store.

"Great stay!"

5
Rock4rams, Rockford, MI 20/02/2021

Best deal I could find in Key West...lodging is very expensive. Place was clean, staff was great, lounging around the pool was awesome. The breakfast wasn't great but they were filling COVID protocol. Would recommend the hotel for anyone wanting to get a good nights sleep but be close to the action!

"Great stay!"

5
User 17/02/2021

This location is clean, is in an awesome location, and made our trip to Key West easy and fun! The beds are VERY comfortable and the room stays dark for those mornings where it's a little tougher to get up and active :) highly recommend!

"Valentine's Trip"

5
860aarona, Dallas, Texas 16/02/2021

We took a parents only trip to Key West for Valentine's Day. Hibiscus was great, we had flight cancelations due to snow back home and they were will to help us. They all left us alone to have fun but were there if we needed anything! Made the trip just right!

"Perfect location"

5
zombieflu, Nashville, Tennessee 15/02/2021

This hotel is A perfect location within walking distance to pretty much everything you wanna do in Key West. The pool area was wonderful has crate beds to lounge on. The staff was very friendly I had no problems there I am a little partial to Best Westerns are the only places I stay. So I have several to compare them to and this one was in the top 10.

"Beds are no good, staff not pleasant "

1
thomaswU3316QK, Clinton, Illinois 11/02/2021

It's a great location but a very old motel. Got kicked out of the pool because it closed at 9 though we didn't make a peep. Grandpa working there was rurally unpleasant and agreed that we weren't causing any trouble but insured we leave. Don't stay here folks. The mattress was terrible.

"Location and Value!"

5
Kristi H, Cold Spring 11/02/2021

This hotel is centrally located for all things in Key West! We walked everywhere. We were 6 blocks from the public beach and just minutes from ocean-view restaurants and the southernmost point. Head north and shop and eat at the many stores, bars and restaurants on Duval Street and end your day on Sunset Pier to watch beautiful sunsets. The hotel is clean and has comfortable beds. It would have been nice to have a variety of pillow options to suit personal preferences but that was a minor detail. The pool is nice with lots of seating options to enjoy the sun or shade. Definitely recommend this hotel!

"pleasantly surprised"

5
Bethann H, Buffalo, New York 10/02/2021

Our room was very clean and spacious , the hot tub very nice, good and hot , Covid bagged breakfast was good . Two types hot sausage egg muffin or cold blueberry muffin either bag also had OJ ,fruit cup and breakfast bar , Coffee also tasty. Big plus hotel is on free bus loop.

"8 great nights "

5
User 10/02/2021

We spent 8 great nights at the BW Hibiscus. Rooms were spacious and the beds were very comfortable. The hotel is slightly aged but very well taken care of. It was especially nice during Covid that they cleaned the rooms each day. The pool area was very nice. The bagged breakfast was better than a lot of the hotels I have been at during Covid.

"Love the location!"

3
tcarr1744, Dayton, Ohio 10/02/2021

We have stayed here before and loved it. This stay we had a king room. It was very clean but had a strong musty smell. Felt damp in there the entire time we were there. We didn't ask for another room which we probably should have. We also kept having problems with our keys not working. I think the problem was the actual door handle and lock.

"Fantastic value in Key West"

5
wanderawr, Los Angeles, California 04/02/2021

Large, clean, comfortable rooms that appear to have been updated and renovated not too long ago. Cute pool area with plenty of chairs and cabanas. Located in a quiet a block from the end of Duval Street. No parking or resort fees. Best Western has frequent promotions that make this place an even greater value compared to the other surrounding hotels/inns. As much as I would want to stay more central on Duval St for future visits, I'd be too scared I wouldn't be as satisfied as I was with my stay here and would likely just continue to book here.

"Great place"

5
beachcombers77, massachusetts 02/02/2021

Loved the hotel. Clean and inviting with friendly staff. Room was larger than expected and was a welcomed change from a usual size. Pool and spa area are nice with plenty of chairs and tables to use. Hotel is 1 block off the quiet end of Duval st. Loved it and will stay there again when in key west.

"Hidden Gem in great location "

5
cindysmotherman, New Harmony, Indiana 29/01/2021

Clean, comfortable Motel w a great location & modern decor. Safe area to walk day or night. We give it a much better rating because of its heated pool, spacious rooms, comfortable beds & great location. Only a block from the ocean. Price is very fair for its location. Surrounded by the higher priced resorts. Free Parking is a big plus! Walked to Southern Most Point, Duval Street & restaurants. We rented a small electric car to get to the state park beach, Mallory Square & Marina Restaurants. Bicycles & Scooters also available to rent nearby.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your 5 star review! We look forward to having you as our guest again soon!

"key west vacation"

5
Pedey2080, Bay Shore, New York 27/01/2021

The Best Western Hibiscus Motel was exactly what we needed to enjoy our vacation. Located close to beaches, one block from Duval St. Clean, quiet place for my family to sleep, shower, relax at pool and unwind without spending a fortune.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are glad that you enjoyed our pool! We look forward to having you as our guest again soon!

"Excellent Motel"

5
peggyvonb19, Greer, South Carolina 26/01/2021

We had a fabulous visit to the beautiful Hibiscus Motel. Staff was courteous and helpful. Our bag breakfast was great, especially sitting around the pool enjoying it. Our room and everything about it was clean and well maintained. We were on the second floor which for us was fine. Recommendations for the restaurant Two Friends was great, we went twice! No smoking signs were all over and when a visitor was smoking around the pool, the staff immediately were there and asked them to stop, which we very much appreciated. Price was good for Key West and location was great too! And we had free parking!! We will return!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Well we are pleased that you had a fabulous vacation! Please come visit us again and have another fabulous time!

"Lovely hotel with lovely staff."

5
David R, Los Angeles, California 19/01/2021

We enjoyed our stay very much. The location of this property is perfect....it's a block off Duval Street which is where all the action in Key West is...we walked almost everywhere which was very convenient. The property was clean and the staff was very friendly.

"Cruel staff"

1
soccergolfer, Winston Salem, North Carolina 19/01/2021

Staff were very rude, had an issue with the bill and reservation original check in time and date. Went to confront staff and called us rude. Then the next morning during breakfast service, overheard the staff snickering and talking poorly about us for being from another country. This place has the worse customer service I've ever had from a hotel. They were rude and unforgiving as well as unprofessional by not being willing to listen to the suggestions made from us on how to improve our stay quality. Room was not clean with dirt on the ground still, and the air conditioning machine made so much noise it prevented us from sleeping.

"Great price, great location but the odor"

4
BackPacker572117, Tampa, Florida 16/01/2021

Got a great price by joining Best Western club, excellen location, good breakfast considering, heated pool but as other noted the odor. I got acclimated to it but my wife and daughter never did. The room was immaculately clean so it seemed but my daughter walked on the floor with her white socks on and they turned black.

"Reasonably price"

4
ironhorse_traveler, Houston, Texas 15/01/2021

This hotel is a great place to stay within walking distance of restaurants, shops, tours everything. We stayed 4 days and never used the car. Some nights we walked back to the hotel and always felt safe. Staff changed sheets and cleaned our room daily. I'd recommend this place. (Only thing is the room smelt a little musty but may be normal in the keys.)

"Great place to stay"

5
User 15/01/2021

I'm one of those people who spend a lot of time researching hotels before I go on vacation. This was a spontaneous trip so I didn't have much time to look into hotels. I chose this hotel based on the great reviews. My husband and I were happy with our choice. Most important to me is cleanliness and this motel was very clean. The staff were very nice and helpful. The location is great! We loved having the bike rentals right around the corner, the beach down the street, and closeness to Duval Street. It's not a fancy hotel (well actually it's a motel) but it's a great place to stay if you want a less expensive hotel option in Key West. I would stay there again.

"Great location but"

3
User 07/01/2021

We arrived to an empty parking lot but still needed to spend 10 minutes on a very detailed reservation time with GM, ok stupid but some cannot think without being told. Room was dated and lamps rusty and drains slow but worst of all was the musty smell we could not overcome. We loved being a couple of blocks from south ocean and a couple blocks of Duvall st.

"Clean , friendly, perfect location"

5
User 04/01/2021

Room was very spacious, clean and comfortable beds . The extra sink was a plus . We had champagne waiting for us since in was New Year's Eve , another nice surprise. Location couldn't be better ! Close to duval , golf cart rentals and grocery store for what ever you need . Will definitely stay ahain

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review and recommendation. We would love to have you as our guest again in the future.

"Great value in Key West. We would definitely stay here again."

5
eddiez2000, Jeffersonville, Indiana 02/01/2021

Older outside room entrance motel that has been properly renovated and updated. I came here with my family of four for a vacation stay. TV, Internet and AC work perfectly. The rooms were clean and the two queen beds that were in the room were comfortable. Good historic downtown location. We would definitely stay here again. Great overall value. Unless you are looking to spend a lot more money for an upscale resort experience book here and you won't be disappointed.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your recommendation and five stars. We appreciate our great just like you.

"Key West Reflection"

5
ColonelEd, Spring Hill, Florida 29/12/2020

I selected the Key West Best Western Hibiscus Hotel for a week-long reflection on the past year. Although 2020 had been exceptionally difficult for many; mine, and my family's, incomes were secure and our health minimally affected. Thus, I had much to be thankful for and the hotel provided a wonderful retreat close to St Mary - Star of the Sea church and rosary garden that I frequented.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your great review. Look forward to having you as a guest in the future.

"Family fun"

4
User 26/12/2020

We had an excellent experience. Pool area was beautiful. Although it's an older hotel with outside doors, it was well maintained. Our room was large with 2 queen beds and 2 lavatories ( one inside bathroom and one in the room. Had a refrigerator and a microwave. Due to COVID, there was a grab and go breakfast which was given to you each morning by a staff person. The staff kept the rooms, lobby area, and grounds very clean. They were always cleaning. We were pleasantly surprised that our rooms was cleaned daily and given clean towels (I've been to several hotel during Covid and typically the rooms were not cleaned unless you stayed a certain number of nights). We were able to part next to our room so it made unpacking and packing very easy. Great location!!! 2 blocks from Atlantic Ocean, 2 blocks from Southern Most Point, 1 block from Butterfly Garden, and 1 block from Duval Street. Restaurants in walking distance. Loved it and would go back. Price was excellent in comparison to other hotels. Old Town was great. There's also a free bus (Duval Loop) that we caught 1 block away and runs every 20 minutes.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing our motel I should place to stay in Key West. We hope to have you as a guest in the future.

"Very nice place and location"

5
X9337GUkens, mpls, United States 23/12/2020

Our family spent a night here while we were in key west. the rooms were very nice and clean and the location is perfect. The people at the front desk were very helpful and friendly. The pool area was were nice also

"Beware : they will not hold your bags"

3
Ikaru9, atlanta 20/12/2020

Arrived at noon for 3pm checkin. I was told there was no place to stow my bag until then. Really? Had to drag my 30 pound bag with me for 3 hours. Big bummer while I tried to enjoy Key West. In 42 years of professional and personal travel, this was a first. All hotels provide this simple courtesy, not this one

"Perfect location at a much cheaper price!"

5
Randy S, Upper Arlington, Ohio 08/12/2020

I spent 3 nights here and the location was perfect. They are walking distance to the most southern point and the Duval loop bus is just a two minute walk away from the place. This place also has free parking and a nice pool. Due to Covid-19, the continental breakfast was minimal but understandable. I would definitely stay here again if when i return to Key West.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Randy for your nice review and 5 stars. We appreciate you taking the time to review us. Please be our guest again soon!

"Stay here!"

4
bkrchkvic, Muscatine, Iowa 07/12/2020

We loved our stay here. Clean room, great pool area, delicious Cuban coffee in lobby, free parking, no resort fees, reasonably priced. Room smelled a little musty but it is very humid in Key West. Due to Covid no free hot breakfast. Will be staying here again to try it out after pandemic is over.

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We look forward to the possibility of having you as our guest again some day in the future.

"Outstanding yet again!"

5
Christopher W, Iowa 03/12/2020

This was our 7th time staying at the Hibiscus. We have toured other hotels in Key West, but I am 100% confident in saying you won't find a better location/value/staff combination in Key West. The location is ideal. Close to Duval Street and the action, but a couple blocks away so it stays quiet when you want it to be. The value is exceptional. Substantial room size and pool (hard to find in Key West), with free breakfast with no resort fees (also hard to find in Key West). Finally, our favorite, is the dedicated and thoughtful staff. Many of the employees have been employed at this hotel for years. They are a big reason we continue to visit, and always look forward to seeing them. Their hard work and attention to detail does not go unnoticed! Thanks again BW Hibiscus for a great experience!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Christopher!!! We are happy that you had a great stay. Please come visit us again soon!

"GREAT LOCATION AND GREAT VALUE"

5
User 28/11/2020

My family and friends decided to take a week stay for Thanksgiving down to Key West.the Best Western was Located on United and Simonton we were a block and a half away from a public beach and we were a nice walk away from the heart of old town Key West. The hotel was very conveniently located. We called the hotel several times prior to arrival because we had a lot of questions as a result of Covid, Bekar answer the phone each time and was truly patient and answered all of our questions. When we arrived at the hotel we checked in with Ivan and he was great! He gave the family we were traveling with and ours adjoining rooms right across from the pool. When you walk in to the hotel you are required to wear a mask and any time that you were outside of your room on the property you were required to wear a mask which was great. Additionally there is no smoking anywhere on the property so that meant you didn't see ashtrays and didn't have the cigarette smell as you walked. The rooms we had feature two queen size beds, the room had a long desk, a chair with ottoman. There was a separate Vanity area with sink, a coffee maker, refrigerator and microwave. The bathroom/shower area had its own sink with the tub. There was two ice machines conveniently located right by the pool area near the entrance to the main lobby. Each morning we will go to the front desk and get grab and go bags which contained breakfast sandwiches, a yogurt, fruit cup, orange juice, and crackers. as mentioned, this hotel is conveniently located near a free bus called the Duval Loop which will take you into the heart of old town Key West. We did use the bus twice but we chose to walk more often than not. As a result of Covid we chose not to have housekeeping service in the room but we did get a fresh towel change when needed. Overall I would definitely recommend this hotel for it's cleanliness, location and outstanding customer service from staff.

"Hidden gem"

4
chrisyaniak, Neptune City, New Jersey 22/11/2020

This place is a hidden gem. I don't want too many people to know about it, but truthfully it's awesome. Free parking, clean spacious room, free breakfast and a fantastic warm pool shhhhh don't tell too many people. Oh yeah, it's right on Simonton at the end by the Atlantic Ocean and rates are very affordable. Great place, nice staff. Will definitely come back.

"Great location at a reasonable cost"

5
User 16/11/2020

This is a very nice and well decorated Best Western with a tropical vibe. There were some very good restaurants nearby and it was about a half hour walk to Sloppy Joes. Even though it was during Covid restrictions, they provided guests with a very nice breakfast bag that included a juice, fruit, yogurt, granola bar and a breakfast sandwich.

"Anniversary Trip"

5
WorldtravelerFl1, Bora Bora, French Polynesia 02/11/2020

This shouldn't be labeled a motel. Best Western exceeded our expectations. Wow! Oversize clean rooms and well manicured property . Great central location to eateries, beach, local deli shop and scooter rental .

"Hibiscus Hotel"

1
jelamesa310, San Diego, California 25/10/2020

We really enjoy that the staff is super willing to assist with an issue. The hotel is within easy walking distance of Duval Street and it's many attractions, museums, restaurants and shops. The hotel is also extremely close to the southernmost point and one of the few beaches in Key West!

"Only regret is we should've stayed longer"

5
dtsmedley, Pocatello, Idaho 22/10/2020

We stayed 8 nights at 3 different hotels this trip to the Keys. 2 were very expensive, this one was not. For value, service, amenities and just a nice ambiance, Best Western Hibiscus wins. We chose this one as our last night after an all day trip to Dry Tortugas. For an older motel, the room was nicely decorated, very roomy, recently remodeled and very comfortable. The pool was great, something you seldom see anymore. Very large with a 9' deep end. Covered cabanas, lots of loungers and surrounded by lots of lush vegetation. Not on the ocean but it was a short walk away. What a surprise this place was, would definitely stay here again (longer next time).

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the 5 stars! We appreciate the 5 stars and are glad that you enjoyed your stay!

"Amazing Place to Stay!!!"

5
LeighM928, Lexington, TN 20/10/2020

While traveling with my 91 and 89 year old parents, we were lucky enough to have stumbled on this wonderful hotel. The staff was most accommodating and took all safety measures during this time of Covid to make quests feel safe. The room we stayed had a large walk in shower and the hotel provided a shower chair in case they needed it. The beds were large and comfortable queens with a spacious amount of room between the beds. The room included a comfortable chair and ottoman to lounge in as well as a desk. The room included a clean working refrigerator/freezer and microwave and the hotel even provided a bag of microwave popcorn. The pool area was incredibly attractive and hip -- cabanas were provided as well as other lounging areas and tables poolside and the landscape was lush and tropical. Within easy walking distance of Mallory Square and multiple restaurants. This is an excellent choice if you are visiting Key West!!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
It pleases us that you enjoyed your stay! Thank you for th 5 star review. We look forward to your next visit.

"Good resting stop and base "

4
Lanny H, Vancouver, Washington 19/10/2020

First impression walking into our room was it seemed very clean! Definite clean smell and fragrance. Bed was comfortable and clean. Liked having two sinks one in the bathroom and one outside the bathroom. Would've liked a screen on the bathroom window, but not a big deal. Kept the window closed most of the time except when showering to help get the heat and steam out. Close location to trolley stop #11, the Southern most point marker and Higg's Beach and Park. it's a couple miles from Mallory Square and all the hustle and bustle. We'd stay here again!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your review. Please come back again soon.

"Great Key West Location!"

5
seaydot, Greenville, North Carolina 15/10/2020

This was a perfect location for our visit to Key West. Located one block from Duval Street and one block from stop # 11 on the Duval Loop Bus line made getting around easier. The Key West Butterfly & Nature Conservatory was also only a block away. The staff was courteous and helpful. The hotel is clean and our room was large & comfortable. Nice bedding & thick towels were provided. The pool area was awesome!!! It looked like a pool in a luxury hotel. We enjoyed sightseeing and coming back to relax with a swim. We would definitely stay there again!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate the 5 stars and are glad that you enjoyed your stay! We look forward to your next visit.

"Ran like a Prison"

1
S5917PKjohns, Nashville, Tennessee 14/10/2020

Great location but not remodeled in some time. However, every interaction with staff was unpleasant from check in to checkout. I'm not a smoker but my wife is and the asked her to do so on the street and threatened a fine! Lots of options in Key West avoid this one if you want to feel welcome for your money!

Deborah Branham, General Manager at Best Western Hibiscus Motel, responded to this review
We are sorry that you were unhappy here. Our property is entirely non-smoking and we address that with all guests at check in. While it may be an inconvenience for some, it is a policy that we enforce so that all of our guests enjoy their stay. Thank you for posting. We appreciate your business.

"My new "Go To" Motel"

5
ladyliberty1966, Plant City, Florida 12/10/2020

This was my first time visiting Key West and I was born in Florida! So, I wanted it to be perfect and it was! I spent two and a half hours searching and reading reviews for hotels. I was a little leary about the word "Motel" but decided on BW Hibiscus because it was so close to everything. I was pleasantly surprised! It was perfect and super clean! The front desk was the BEST!! We got there a little late but was upgraded for free to a ground level room. The pool was right out front and it was beautiful. Very well maintained. The room was awesome!!! This will be my "go to" Motel when we come back to Key West. Thank you Best Western for making my stay a very memorable one.

"Good value and location"

4
beth ann k, Halstead, Kansas 11/10/2020

Our rooms were nice enough, although the vanity was a bit worn. We just left our car at the hotel and walked everywhere. It's close enough to everything that the walk isn't bad. There wasn't a breakfast, but there was tea and coffee.

"Key West Stay"

5
sharkcga77, Cocoa, Florida 10/10/2020

This is a great place to stay. Free parking and a pool. Easy walking to Duval St and shopping. We've stayed before and always enjoy our stay here. Reasonably priced. We'll stay here again. You should too!

"Staff needs anger management training"

3
792laurencer, Delray Beach, Florida 03/10/2020

The property adhered well to COVID restrictions (cleanliness, capacity, masks, etc.). That said, the "grab & go" breakfast was a tiny bottle of water, an orange, a small muffin, and a Nutrigrain bar. I've stayed at several other hotels in the past 3 weeks and all of their "grab & go" breakfasts were much more substantial. The hotel is generally on par with other low end motels in the area and any issues with the room were handled efficiently. The room was adequate but there were a few areas that needed paint and were rusty, especially around the main door to the room and bathroom door, and a tub that was damaged and unusable. My main complaint was that I did not feel welcomed as a guest at all. The desk clerk seemed to be annoyed every time I called down or needed to ask a question. When I asked for the "grab & go" breakfast he acted disgusted, like I was ruining his day. I called from my room because I couldn't get the shower to work and was put on hold for 10 minutes. The same happened when I called to report the refrigerator and microwave not working (it was a circuit breaker). I was not greeted as a Diamond Elite member and received a small portion of the promised benefits. As far as value is concerned, I got a great rate considering it was the end of September and Best Western's gift card incentives made it an even better deal. It would have been nice if the staff knew how to apply the gift cards, though. They didn't seem to know what to do with gift cards sent to the guest via email. They ended up manually transposing all the numbers and still got them wrong. The next day the desk clerk essentially accused me of getting it wrong even though they were the ones who transposed them. I stayed here primarily to take advantage of the gift card deal but the normal rates are generally quite high for this quality hotel. I checked the next several months and there is no way I'd return at the rates they're asking. With the gift cards it was a decent deal. I would have felt ripped off if I'd paid the normal rate.

"Good Stay At the Best Western Hibiscus"

4
GLawJo, Deerfield Beach, Florida 29/09/2020

I ended up at the Best Western Hibiscus due to a cancelled reservation at another hotel nearby. The gentleman at the front desk was friendly and helpful and quickly got me checked in with two rooms side-by-side. The rooms were updated and well maintained. We enjoyed our first night so much we booked an additional night. My kids enjoyed the onsite pool and overall we had a very pleasant stay with no hiccups. This place is very conveniently located to the Southernmost points, restaurants, and beaches. If motels are your vibe this place is a safe pick.

"This was a Great Motel Choice"

5
Tim C, Auburn, Alabama 28/09/2020

Just returned on a trip to the Keys. Many choices to stay in Key West, I spent hours trying to decide where to stay. After evaluating them all I made the Best Western Hibiscus my choice. What a great choice!! The price and location is what swung my decision. From the time I drove into the parking lot until I checked out I could not have been happier. The thing I most liked is this Motel has " good bones". Like many of the close in Motels they have been there for a while, so it is easy to walk to beach and Duval. The pool area was like an Island by itself. But most of all the room had been remodeled with modern conveniences with taking from old world charm. Thanks for a wonderful stay and letting me check in 90 minutes early.

"Great stay!"

5
ster6083, Fort Lauderdale, Florida 17/09/2020

Hotel was very nice, clean, and well kept. Great location about a block away from Duval street and about 2 blocks away from the southern most point bouy. Front office staff were very friendly and helpful. Great value for price and area to be right where everything is.

"Good price, GREAT location."

4
anglkrd, Arkansas 11/09/2020

The BW Hibiscus was VERY clean. The pool was wonderful and was lined with tropical plants. The location is perfect. Close to everything...Duval is within walking distance. There is a small public beach close by as well (Southernmost). The larger beach is a bit further away. We rented a moped/scooter while there. Parking for mopeds/scooter is free. Parking for cars and golf carts is not free in most areas. You must try the Cuban cafe' store across the street. Amazing cuban coffee and food.

"Labor Day wknd"

5
paxphish, Port Richey, Florida 07/09/2020

We arrived before check in and had to wait for room to be ready. No public restroom to use in lobby so if your driving make sure you stop before getting to motel. Easy checkin. 2nd floor room. No breakfast, but free parking and no resort fees a plus. I thought the room was very spacious and family of four able to spread out. I like the 2 sinks in the room and little sitting area. Beds comfy. Pool closes a bit early, but probably to keep noise down. Had to wear masks walking around motel but not while sitting at pool. I like there was no elevator due to social distancing. Great location. Make sure you rent a bike/scooter/golf cart. It's the best way to actually see the entire city without killing yourselves. This is a great place to stay due to the cleanliness,location, safety and value. Would stay here again!

"One block from Duval Loop Bus"

5
msubobcats, Purcell, Missouri 06/08/2020

Great place, Great Pool, and only one block from the bus. Pay $4 for a week of traveling the Duval Loop. This hotel is perfectly located and very clean. No issues at all, housekeeping about and beyond, and was sorry I had to leave.

"Loved it"

5
tmt3698, Tampa, Florida 03/07/2020

Wasn't sure if I would like an old style "motel" but this place was great. The room was spacious, recent remodel gave it a warm feeling, nice decor. The bed and pillows were comfortable, good water pressure from shower. AC worked great, there was a microwave, mini frig, and small coffee pot. No free breakfast due to Covid but they do have a coffee station in the lobby with real creamer. Went to the pool once. I liked this location, it was quiet, not too far from Duval St. easy walk to the Southern Most point. I rented a bicycle and had a great time seeing KW

"Great location, nice pool, huge rooms"

4
deniseBellingham, bellingham 01/07/2020

We luckily received a room upgrade; it was 3x larger than the room we recently stayed at in South Beach! The location is perfect; on a quiet street close enough to Duval to walk, but not noisy. The only suggestion I would make is to improve the "grab and go" breakfasts (included 1 terribly difficult to peel orange, small bottle of water, tiny muffin, and cheap snack bar). Perhaps including some protein (egg or yogurt) instead of all sugar would improve this item.

"Best Western Hibiscus"

5
User 15/06/2020

A hidden gem in the Keys! Amazing location, great staff, great pool, clean room and very reasonable. This room rated so well and that's why I booked it. It DID NOT disappoint. It was in the heart of everything you need, from great restaurants to great bars and shops. The room was clean, the bed was super comfy and lots of elbow room. Love, love this hotel and will stay again!!!

"perfect safe"

5
User 09/06/2020

everything was handled professionally Everyone on site wearing mask Snack pack for breakfast Great location Rooms clean Pool area nice and clean Snack and soda machine stocked Parking perfect Enjoyed my stay

"Perfect spot in paradise"

5
osudan82, North Olmsted, Ohio 08/06/2020

What a perfect location in Key West ! With in walking distance of everything. Very close to Duval street and the Southernmost point. The pool area is great with 10 cabana type Loungers and plenty of palm trees. Spacious clean rooms, friendly front desk folks, and free parking. Really the perfect choice for an affordable place to stay in paradise

"Failure to refund CC deposit due to coronavirus cancellation"

1
MauiGiz, Oregon 01/04/2020

We reserved a room with Hibiscus in January for an April trip. Our credit card was charged one night's rate as a deposit. Unfortunately, we had to cancel our reservation due to the coronavirus pandemic. Our cancellation date was 3/18, and we received email confirmation of the cancellation, including this wording: "Your deposit has been refunded today." To date, April 1, there has been no credit to our credit card. We have called the Hibiscus Inn repeatedly, and have been told that they have our information, and to give them "a couple of days" to see it appear on our CC statement. It has not yet appeared. Shameful!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We apologize. Coronavirus affects everything. Refunds are processed as they are received. Unfortunately they are taking longer than normal to appear on your statement. There are thousands of these credits issued by all sorts of businesses each day so not only are we affected, but the credit card companies and banks are affected. We are so sorry for the delay. Your money will be returned to you. We are doing our best in this awful time. Please bear with us. We appreciate your patience. Thank you for posting and we hope you and yours are healthy and safe.

"Great hotel and location"

5
User 29/03/2020

Located on the southwest side of the island this is a great hotel option when factoring in location, amenities and price. The staff was helpful and rooms were large and clean. The inviting courtyard has a large saltwater pool surrounded by palm trees, comfortable loungers and makes a great spot to relax away the day. At reception they have ice water infused with fruits which makes a refreshing drink on hot days. Included in the cost is an above average continental breakfast with make-your-own-waffles. Most importantly it is less than 1.3 miles from Mallory Square, meaning it is within easy walking distance from all the major sites in Key West but far enough away from the hordes of cruise ship passengers that invade this small island on most days. Parking is free and since Key West is best seen on foot, just park your car and don't move it until you checkout.

"Nice Hotel"

5
User 27/03/2020

The BW Hibiscus Motel was very nice. The pool area was inviting and relaxing. There were several loungers and sofa like covered cabanas. The hotel is not on Duval Street but is only a short walk away.

"Excellent choice for Family Key West Vacation"

4
cwbest, Pensacola, FL 23/03/2020

4 night stay during Spring Break. Price was good for location. Nice, clean and quiet hotel with a good free breakfast and free parking near Duval Street. Not sparkly like some resorts, but you don't have to pay resort fees which add up. 20-25 min walk to Mallory Square at the other end of Duval St. Fridge and microwave in room was nice. Gentlemen at front desk were there all day long, so they seemed a bit tired of being there, however they were always professional. Only real ugly thing was they put used plastic paint buckets under the a/c drip vents outside some rooms on the walkway. It just looked ugly - replace them with plain plastic buckets and it'd be fine. I'd consider staying here again for my next vacation and I rarely do that.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate you taking the time to review the Best Western Hibiscus Motel. Thank you for your information and we look forward to your future stays!

"quick key trip"

4
nhnative51, Auburn, New Hampshire 18/03/2020

Enjoyed our stay at Hibiscus in Key West. It was very clean and quiet. Parking and breakfast was a huge bonus. No resort fee! A resort offers beach and much more inclusive activities. I could see if the hotel offered guided tours of Key West or cooking lessons, etc. We walked all around with no problems. Covid 19 forced us to abandon our trip earlier than planned but... enjoyed the cruise ship crowds not being there. We were free to walk anywhere.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review and patronage. We hope you choose us again the next time you come to Key West.

"Just a stones trow from the action."

5
patrickhP9842QE, Chicago, Illinois 13/03/2020

Great location with just a 2 minute walk to where the action is. The pool area is my favorite part of the hotel, with a 12 foot deep salt water pool that is completely isolated from outsiders. It is a great place to relax, read a book and get some sun. If it gets to hot you can get a glass of cold infused water. The breakfast they offer will suffice but if not you have Anna's cafe almost across the street, which severs some of the best coffee on the island that is not Starbucks. They also offer a wide variety of hot foods along with a convenience store and deli as well.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the 5 stars! We appreciate it. Come back soon.

"Key West Hibiscus"

5
gpklimer, Winnebago, Illinois 06/03/2020

This is the third time we've stayed at the Best Western Hibiscus in Key West. Hotel staff are very friendly and accommodating. The facility is beautiful and very well maintained. Located just a block off of Duval street we were close enough to walk almost everywhere. Will stay here again next time.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your loyalty and also for your kind review. It was our pleasure having you as our guest. We look forward to your next visit!

"Wonderful stay"

4
sandrapJ9046EL, Lucerne 05/03/2020

Great motel, perfect located near Duval Street. New renovated. Nice pool, perfect for families. Only the breakfast room is a little small if there are a lot of people. The check-in and check-out is going very fast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We are pleased that you enjoyed your stay! We really appreciate your kind review. Thank you. We look forward to your next visit!

"Comfortable beds, super clean, beautiful property in the heart of it all"

5
twalesrn, McCleary, Washington 05/03/2020

Any inn/motel/hotel is only as good as a comfortable bed and very clean accomodations. Hibiscus Motel was perfect! The room was beautiful, sparkling clean, beds super comfortable. Staff, very friendly AND accessible. Pools were large and inviting, grounds well manicured. Bus and trolley stops within walking distance. For about $350/night to be right in Key West was perfect. I can highly recommend this gem for your first or next say in Key West. And it included a full hot breakfast which was really nice.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate recommendation and 5 star review! It was our pleasure having you as our guest. We look forward to your next visit!

"Best Western Hibiscus (Key West, FL)"

5
wopus7, Naples, Florida 26/02/2020

Our reservation was easily made (well in advance of our stay, approximately four months).Check-in was easily done and the cleanliness of the room was impeccable! This was our first visit to this hotel and probably won't be our last. Other guests that we spoke with at poolside seemed to feel the same way. The Duval Trolley Bus was less that a block away for easy (and FREE) access to downtown tourist spots.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We appreciate your 5 star review. We look forward to your next visit.

"great location, good services"

4
User 18/02/2020

Stayed here with family for vacation. Good value for cost in area, decent breakfast variety. Great location. Nice pool and hot tub though we did not have time to use. Rooms were clean though dated, would stay again

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We are glad you would stay again, Lisa. Thank you for your review. It was our pleasure having you as our guest. Please come back soon.

"Anne"

5
User 18/02/2020

It was absolutely a wonderful experience. The room was beautiful. The pool was quiet and very clean. The location was perfect for walking around Key West. We had breakfast by the pool. Everybody was so helpful. Even the parking lot was nice. Paved.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Ann. It was our pleasure having you as our guest. We appreciate your 5 stars! Come back soon.

"My First Choice in Key West"

5
Lisa L, Winter Springs, Florida 18/02/2020

Great pool, rooms, location, staff!! Breakfast way above the typical "continental" breakfast. I have stayed here a numb!er of times within the last 15 years and am always pleased with everything. The rooms are spacious, linens comfortable - lots of towels and washcloths as well as a pool towel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We look forward to your next visit Lisa. Thank you for the review and it was our pleasure having you as our guest.

"Love this place!"

4
T3779RHchristinet, West Barnstable, Massachusetts 16/02/2020

The only negative thing I can think of with regard to this property is that there is no on-site laundry, but that's minor. The positives are many. Great location near Duval St. and the Duval Loop bus stop, spacious rooms, very clean, great pool area, good breakfast, free parking, friendly staff. Wonderful property! Highly recommend.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We are happy that you enjoyed your stay. Come back again soon.

"Best Western Hibiscus is the best."

5
John A, Fort Myers Beach 10/02/2020

Highly recommend Best Western Hibiscus. Wonderful staff, amenities and service. Clean amd comfortable rooms. Close to Duval Street. Walking distance to everthing but also close to the Duval Loop free bus service stop. Nice pool and hot tub.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your recommendation and 5 star review, John. Thank you! Please come back again soon.

"Great spot"

5
681JoeB681, Rome, New York 09/02/2020

The best western hibiscus is a pleasant surprise in a great location. 2 blocks from the southernmost point, two blocks from the water, one block to Duval st, you can't ask for much more when in Key West! The hotel is very clean, pool area was very nice,the rooms were excellent size, the free breakfast is fine. Also a very nice helpful staff. Free parking is also a great feature in Key West. Do not hesitate making your Key West reservation here.

"Good place to stay all factors considered"

4
rosemaryg568, Pawling 07/02/2020

Clean, comfortable , large rooms with mini fridge, microwave and coffee pot. Breakfast adequate to get you started. 24 hour coffee in lobby. Large pool and comfortable loungers. Central location on quieter end of Duval. Walkable to all attractions within a mile or 9-10 dollar readily available uber ride. I will likely stay again.

"Excellent Location in Paradise"

5
Kandy S, Canada 06/02/2020

My husband and I recently stayed in Key West. The Hibiscus Motel was in the perfect location - so central, we didn't move our car for the 5 days we were there. We were close to absolutely everything yet off the beaten path so the area was quiet. The decor of the exterior of the Motel capitalizes on its sense of history - it's absolutely adorable. We loved that the breakfast room was just off the pretty pool enabling us to take our breakfast outside to eat at poolside. The room was a great size. The room decor was acceptable but everything was super clean, comfortable and quiet - everything that matters. The staff were lovely and helpful. The room rates are standard for Key West. I would definitely recommend this motel. Can't wait to return to Key West!!

"Gem of a hotel."

5
floracauna, Florida 04/02/2020

Little gem of a hotel. Location is quiet, yet nearby to a lot, one block off of Duval St. at the Southern end. Clean, quiet ,with a very friendly staff. Nice pool and hot tub area in the courtyard of the hotel. If you stay on the second floor, be aware that there is no elevator. It is only 1/2 block to the nearest Duval Loop (the free bus) stop. Very easy walk to the Butterfly Gardens, and some good restaurants. We actually walked from Mallory Square, with dinner along the way, and it was pretty easy also. The breakfast area had a lot of room with plenty of tables, plus lots of cafe style seating at the pool. Their waffle area was awesome, two waffle makers, heated syrup, whipped cream, blueberry AND strawberry toppings! Scrambled eggs, potatoes and sausage, bacon, cereal, lots of pastries and breads. Breakfast area was aways clean and well attended. Only con is lack of the elevator, but you can always request a first floor when reserving. Our room was very spacious, large "small" fridge, beds and pillows very comfy.

"Would stay again!"

5
RItravelgirl, Providence, Rhode Island 02/02/2020

Nice big room, clean, great hot tub, quiet and far enough from Duval to escape the noise but a nice walk. Second sink and counter outside of the bathroom was perfect for two female friends traveling together.

"Very cool"

5
cannon35677, Bridgewater, Massachusetts 02/02/2020

Very good,clean, helpful. I will definitely go back hot tub was nice, riom sevice impeccable grounds clean peoplpe friendly tv was big and very up to date, had a wonderful experience office people need to be more welcoming

"Nice alternative to B&Bs in Key West"

4
WhirldTraveler, Menlo Park, CA 29/01/2020

I was not staying one night and one day in Key West and chose the Best Western Hibiscus for the convenience. It is only 2 blocks away from Duval St. there is a pool and hot tub that I didn't use. It was the best value I could get for a 1 night stay as some hotels in the old part of town require minimum nights stay. The breakfast is about average but it was that it was included. The only complaint I have is the mustiness smell that hotels in this part of the country seem to have. Other than that, I would recommend this hotel if you are staying less than 2 nights.

"Stunning pool area"

5
User 29/01/2020

As far as the property goes it was well maintained with lots of trees and shrubs. Pool area was beautiful with plenty of different seating. Lobby was small and pretty basic. Our room was a king and it was huge, king bed and a couch which pulled out to what looked like a king bed, so yes, our room was oversized, bed was comfortable and bedding was new. We were on the ground level and our room had a bit of a musty smell. Bathroom could definitely use a new tub. Location was bang on 1 block to Duval St. and short walk to Mallory Square and many restaurants,bars, and shops. Overall we loved it.

"Bucket list trip"

4
Gene K, Clemson, South Carolina 26/01/2020

We made a road trip to Key West in January and Stayed and may hotels. This Hotel, Best Western Hibiscus Motel, had a great location. Close to the Southern Most Point and 1 block away from the Butterfly conservatory. Hotel was dated but very well maintained.

"Very good"

5
User 25/01/2020

First time going to the Keys, we stayed had this hotel because we always stay at the Best Western,. This Best Western meet all our needs, although it is a older motel, it is very clean and will maintained. Staff working all day keeping it clean. Highly recommended if you are in the area. The staff from the front desk to thehousekeeping and breakfast staff is top rated, would diffently stay here again.

"Good Hotel in Key West for all the Family"

5
ISAAC B, Osprey, Florida, USA 23/01/2020

Convenient location, good parking, excellent breakfast, large comfortable rooms. We especially like that our motorcycles are parked safe. Pool and facilities are very nice and comfortable. Easy to either walk to town or take the Duval loop bus.

"Best Western Key West Great Find"

5
User 22/01/2020

I'm so glad we found this Best Western in Key West right off of Duval Street for our trip Jan 15 -18, 2020. The pool area was beautiful with their comfortable lounging area, they even had a hot tub for the cool evenings. Plus free parking & free breakfast for $200 a night. The rooms were large, clean, quiet and the beds were very comfortable compared to the pricey B&B's we have stayed at in the past. The B&B rooms were always very small and you had to pay for parking. We will definitely stay at the Hibiscus Best Western next time we are in Key West.

"Best location"

5
Amy H, Atlanta, Georgia 20/01/2020

We were pleasantly surprised! Stayed here for the long weekend with several friends. The location was perfect. We never had to search for parking as the location was perfect and walkable to Duval, southernmost point and many other attractions. Beds were comfortable, rooms were clean and breakfast was hot and free. Nice pool lounge area. We are planning to come back again next year.

"Key West BW stay, awesome!!!"

5
User 20/01/2020

The location to downtown Key West was a huge selling point. I don't usually do reviews but felt compelled to share. Loved everything about the hotel and this will be our go to stay from now on. Coming back next year now!

"Other reviewers are correct: this place is a gem!"

5
User 19/01/2020

Clean, comfortable, quiet with great rates and devoted staff. Our room was large with everything we needed and a few things (like popcorn) that we didn't but we were charmed by anyway. The location was good; we didn't need our car for 3 days; we walked or rode the Hop-on/off trolley to everything. If you start the Duval crawl at Sloppy Joes you will finish at La Te Da, which is two blocks away from this hotel. We definitely recommend the Best Western Hibuscus and will stay there again!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate the 5 star review. Thank you for choosing the Best Western Hibiscus Motel. Come back soon!

"A hidden gem!"

5
jewardjr68, Fort Myers, Florida 16/01/2020

The Hibiscus Motel in Key West is definitely a hidden jewel. EVERYTHING was very, very wonderful; staff, room, beds, breakfast, pool, hot tub, location and price. Whenever we come back to the Keys, we will stay here and recommend it to others!

"Great location in Key West"

5
User 14/01/2020

We enjoyed our stay at this BW. The location was perfect, close enough to area attractions, yet far enough away for quiet time. The staff was great. The rooms were nicely decorated and well cleaned. We used the Duval Loop transit for transportation and ate at the recommended local places.

"Weekend Getaway"

5
John C, Ft Myers, United States 13/01/2020

My wife and I stayed at this location for the first time this past weekend, and we will continue to return here for future visits. The included breakfast was superb with an extensive variety. The location in Key West is perfect, close to all the activities we enjoy and only a block from the ocean. The night was quiet with no background noise from the usual festivities. Everything was better than imagined considering other hotels in the Keys. The price is competitive considering the location and time of year. We are already planning our return trip and will stay here again.

"Pretty perfect"

4
A-Traveling-Man-19, usa 12/01/2020

I always want to stay at a fancier prpoerty but this place is just about perfect. Fairly large rooms with fridges, easy breakfasts and coffe/tea all day. Walking to nearly everywhere (we walked all the beaches from here - but you‘ll do about 4 round trip to snatchers from here; Duvall a short walk to be sure). Quieter than all the drama st the port and on Duvall. Big central pool area with a lot of Seating. I wish the beds were a little more comfy, but that‘s really a personal choice. In an environment of humidity, it was a clean bathroom with plenty of towels. Mostly a family place, so not a lot of loud drunks or late night door slamming

"Amazing stay"

5
User 09/01/2020

This is a hidden gem. Excellent price and so close to everything. The room was updated and clean. The pool was amazing. Love the oasis feel. Parking was easy. No hidden fees when u get there. No resort or hotel fees free parking and good breakfast. Hard to find in key west.

"Super Location Near Southernmost Point"

5
KarenD4424, Pittsford, New York 08/01/2020

Actually stayed in Feb 2018 -- No idea why they rate this as a 1 Star Hotel..they are excellent there!! Breakfast's are great. We thoroughly enjoyed out stay...but only stayed 3 days...Returning in Feb 2020! We can't wait....will also take the Key West Express to get there....will review that also!!

"Great stay! Perfect location!"

5
Margaret Q, sutton ontario 08/01/2020

We stayed one night and would come again. Great location to walk around old Key West. Lovely pool area, great breakfast. The room was clean and we were upgraded to a pool view which was lovely. I would reccomend this place to family and friends.

"Best Western Hibiscus staff--responsive and dedicated"

4
Conditioned-Traveler, Murfreesboro, Tennessee 07/01/2020

The Key West Best Western staff works hard to please its clients! The rooms are somewhat dated, but the bed was comfortable, the shower was very pleasant with easily adjusting faucets, and the breakfasts were good and quite typical of Best Western standards. The staff works quickly in trying to make one's stay pleasant. They provide concierge duties, work hard at cleanliness in the common areas as well as the rooms. When a problem or concern is expressed, they address it almost immediately and find solutions. The cost per room is somewhat high, but comparatively, it is comparable to the high cost of living in and visiting Key West.

"NYE 2020"

5
User 07/01/2020

My husband and I spent NYE 2020 and New Years Day at this location. We were grateful to have found a room first and foremost. I think we got the last room on Key West. The staff was friendly and helpful. The rooms were clean and welcoming and the location was perfect. We had the best time and appreciated every moment

"Wonderful stay/good location "

5
User 03/01/2020

We just returned from our family's first visit to Key West. We found the Hibiscus a very comfortable stay at a price that was lower than most other comparable hotels. The rooms were huge and clean and the beds were comfortable. The hotel is within walking distance to old town attractions and stores as well as the southern most point. One morning my husband and I walked down to the south end of the street (a couple of blocks) to see the sunrise. It was so beautiful. We were also able to walk to Mallory Square the same morning to see the cruise ships dock. Staff was friendly and we even got complimentary champagne to help celebrate New Years! A great find!!

"Hibiscus Hotel is a great place to stay"

5
nstoude, Columbia, South Carolina 01/01/2020

We went to Key West and wanted to return again with out adult sons. This hotel is a great choice. One block from the hotel is Stop #12 of the Duval Loop, a free shuttle service provided by City of Key West. We never used our car the entire week we were there. From this hotel, you can walk to the Southern Most House and the Point statue. But get on the shuttle, and you can go anywhere. Parking is horrible in Key West (not to mention expensive - meters are $4 an hour. We took the shuttle every day to go to the waterfront and to Mallory Square. Our rooms were clean and spacious for the four of us. Pool was very secluded. We'd stay there again in a heartbeat! We want to go back!

"Secret Gem of a hotel, not on regular booking site so book direct, great location and value"

5
herbulous, Toronto, Canada 01/01/2020

Stay here for one night to check out Key West, it was a Sunday night so rates everywhere were really high except this motel. Outstanding value, great location, include breakfast and free parking in the heart of key west. There is a stop for the Duval Loop bus a block away. You are a block from Duval and other attractions. You can only find this via the best western site, can't book or be found on any of the regular major booking sites. All other hotels in Key West charge resort fees, parking fees, etc. Not this place. Rooms were spacious, a good number of parking spots, pool are looks nice (didn't get to use it). The free hot breakfast was great. Overall great value and best option in Key West.

"November Get-away"

5
User 30/12/2019

We enjoyed the motel immensely. Great location, we walked to the Southernmost Point and up and down Duval. Pool was a great respite from the action on Duval. Room met all of our needs, having the mini-fridge and microwave was perfect for our family. We can't wait to plan another trip!

dBranham, Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to give us a review. We appreciate your patronage. Come back soon.

"Mike & Deb"

5
User 30/12/2019

Excellent location. Very clean. Retro 60s era with large bedroom area that includes two comfortable chairs. Bed was hard and pretty worn out. Everything else was excellent especially the employees! Salt water pool, lots of towels, very nice pool furniture.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing our hotel. We appreciate your five star review.

"Just OK"

3
User 22/12/2019

We stayed here for 2 nights while in Key West. There is a hop on and off stop just around the corner. I think #13. The deodorizer smell in the room was overwhelming when we opened the door. Had to leave the door open for about 30 minutes before we could shut the door. There are no ramps at all. All steps or stairs. No elevators. You have to drag suitcases up and down steps to check in at the front desk. Close to mile marker 0. The breakfast was not good. The egg paddies were warm and like rubber. I'd find someplace else to stay for $161 a night. The staff was friendly.

"Our 2nd stay ..."

5
Kat-Hits-The-Road, Cape Coral, Florida 20/12/2019

This was our second stay at BW KW!! We did have a key entry issue that required us to change rooms at check in. But once that was addressed, the rest of our stay was once again very pleasing!! Extremely clean property, comfy beds with plenty of pillows! Fridge, extra sink outside of bathroom, popcorn for our microwave, etc. Although this is a much older property, it is kept in great condition!! Just needs a few minor updates, but nothing that keeps one from having a great time, in a perfect off the beaten path of Duval Street. Affordable as well!!

"Ideal position"

4
U2748NVrachelm, Wisbech, United Kingdom 19/12/2019

On first impression we were unsure about this motel . The check in staff weren't over friendly the room had a view of the car park with steps in front of the door and it was dark inside . However it was clean and large with a double bed each. The pool area was good and there was free hot drinks all day. It was a short walk from Duval Street and the lively night life but quiet where the hotel was positioned. Breakfast was included and the young man who served was a delight.

"Key West"

5
NorthStar5101, Homosassa Florida 18/12/2019

Stayed at BW Hibiscus in the quieter end of town. Have stayed at this hotel for past several years. Love that it's quiet. Has nice hot breakfast buffet with many items. The room is large and comfortable with refrigerator and microwave. The pool area is tropical and very relaxing. HBO and Showtime on tv. The hotel is close to restaurants bars and market. The hotel staff very friendly. We were allowed late check out. Will always stay at this hotel.

"Sensational stay in Key West"

5
stophannahtime, Beckenham, United Kingdom 15/12/2019

We were so impressed by the Hibiscus Motel. The pool was heated, huge and surrounded by a generous number of very comfortable day beds, sun-loungers and cabanas and swaying palm trees. Our room was massive, with two double beds, a large wardrobe, armchairs, an in-room fridge and coffee machine and full-length mirror. Although a little damp our room was quiet and had powerful A/C. Service from everyone was spot on. There was a great selection at breakfast - including delicious make-your-own waffles - and good coffee; and it was brilliant being able to eat poolside. The free parking was excellent as was the free fruit-infused water at reception. The Hibiscus is brilliantly located: close enough to Duval Street for all the action, but removed for peace and tranquillity. Such great value and such great fun. We wouldn't hesitate to stay here again!

"A repeat stay"

5
nycmom22, New York City, New York 15/12/2019

Every year adds some updates. I believe our large room had been updated recently. Breakfast offers hard to find vanilla yogurt. Everyone offers fruit flavors but so hard to get vanilla or plain. Printer in small lobby. Pool has shade and is if anything overheated. Staff was very quick to fix a problem in our bathroom perfectly. We have stayed in many rooms, n each of two levels, no complaints. Away from the antics of Duval but easy to walk there. Bike rental close by.

"wonderful staff, wonderful stay"

5
SRQgirl, Sarasota, Florida 13/12/2019

I cannot say enough positive things about the BW Hibiscus. We stayed there for 2 nights in December. It is the best price value in Key West. All areas are clean and the staff could not be more friendly or helpful. The room was nicely appointed with many features like a refrigerator, microwave, coffeemaker, popcorn etc. There were 2 sinks. Wifi was excellent. Breakfast choices were ample...which is included. No extra fees like ridiculous resort fees or parking. I must commend the front desk person whose name is Igor. He was extremely helpful and hard working... I would highly recommend staying here. ~SRQgirl (destination expert for Sarasota)

"Great stay!"

5
William O, Wilmington, United States 13/12/2019

We have stayed at this hotel in the past and had very good experiences. However, this time around the experience is even better. From The Breakfast available every morning to the clean and comfortable room oh, we had a very nice stay. Everyone on the hotel staff was friendly and helpful. The common areas such as the pool and hotel lobby were clean and well-appointed. We enjoy the location of the hotel as it is near many of the attractions in Old Town but far enough off the beaten path to be a bit more quiet. We would certainly recommend this hotel to others and we would be more than happy to stay here again in the future.

"Key West"

5
cindyd322, Vero Beach, United States 11/12/2019

Excellent staff and great location. Front desk staff very helpful and knowledgeable. Location to restaurants and sightseeing is close by. Rooms recently renovated. Great pool area to relax and enjoy the sun.

"Awesome Hotel. Great Location. Perfect in Every Way!"

5
Willow1223, New Jersey 11/12/2019

It was our first visit to Key West and I diligently researched all the hotels, motels and B&Bs in the area. Took a chance and booked the BW Hibiscus for 4 nights. How beyond happy my husband and I were! This place is a gem. The location is excellent. Park your car ( no additional charge) and forget about it. You can walk everywhere and the free Duval Loop bus is about one block away. Loved our room. Big, spacious, clean, two sinks ( great for couples!). Plenty of clean towels. Pool towels provided in your room. Breakfast was terrific. Tyrone, the gentleman who manages it, is terrific. Works so hard, keeps the eating area clean and well-stocked. Breakfast items very good. So convenient. Grab breakfast and start your day. Beds were comfortable. We never heard any noises from street or other rooms. Quiet, safe location. Gentlemen at front desk were gracious and helpful. Check-in and check-out was easy and fast. Heated pool very nice. It's big for a small hotel and there's lots of seating with umbrellas and upscale upholstered chaise lounge chairs. A great value! You will be hard-pressed to find a value like this in Key West. If we are fortunate enough to visit Key West again, we will stay here. Thanks, BW Hibiscus!

"GREAT HOTEL"

5
353josepha, Cypress, California 09/12/2019

We stayed here for (3) days after our Princess Cruise, the hotel was in a GREAT LOCATION. This was one for the BEST, BEST WESTERNS we have stayed in. The room was on the first floor near the lobby. The pool and hot tub were located in the center and well beautifully surrounded with flowers. The breakfast was GOOD for hotel food. I would recommend this hotel to anyone visiting Key West.

"Much better than expected."

5
Calnus, Ontario 03/12/2019

Stayed here about 25 years ago, and then it was OK. Now I rate it as Excellent. On site parking is a bonus in Key West. Staff on arrival were very friendly and helpful.The room was quite unexpected in a positive way. It was unusually large, especially for Key West. We staying in some half this size. It had a clothes closet that was huge for a hotel room. The pool was large and the courtyard area had lots of seating. Breakfast was good and it was nice to have the potion of sitting poolside to eat, which we did. Unlike an earlier travelers review, we consider 100% smoke free property to be a bonus, not a minus. If your a smoker and don't like it, go elsewhere.

dBranham, Owner at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We really appreciate and value your words. It was our pleasure having you as our guest. Please come back soon. Thank you.

"Jim T"

4
User 02/12/2019

Good value for Key West, friendly staff, can walk to down town. A few minus is 100% smoke free property and hot tub jets have been removed making it just like a bathtub, it was cloudy and smelled. I still would stay here again, if rates were good.

dBranham, Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We wish you would have contacted the front desk to have maintenance go out to the hot tub. We want all of our guests to enjoy all of our amenities. We appreciate our great guests like you. Please come back and visit us soon!

"Look no further"

5
Planning M, Meridian 30/11/2019

This is the hotel for your Key West trip. Large, beautifully decorated rooms. Delicious breakfast with many options. Relaxing pool whether swimming or enjoying your breakfast. Friendly staff. Perfect location. You can easily walk (a half mile to a mile) or take the Duval Shuttle to see the sites. If I went back, I would book here again.

dBranham, Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars and for taking time to review our property.. We are happy your experience was great one! Please come back and visit us soon!

"Great deal, great staff, great everything"

5
nessz79, Naples, FL 29/11/2019

When you go to Key West, you know you are going to spend a lot of money on a hotel. I was ecstatic to find this deal for under $200 a night about a block off of Duvall St and walking distance to pretty much everything. I was even happier when I showed up and saw it in person. Staff is extremely friendly and work hard to make sure their customers are happy. We arrived late morning and just needed to park the car. I let the front desk know that we were there in case we needed something for parking and he apologized that there wouldn't be a room ready yet. Even though it was the day before Thanksgiving and check-in wasn't until 4, he told us to come back at 1:30 and sure enough, a room was ready at 1:30. Breakfast had more choices than I was expecting and a staff member was always there, cleaning and refilling as needed. Seating is small inside, but there is plenty of seating around the courtyard pool. We didn't use the pool but it was clean and fairly big for Key West. There was also a hot tub and lots of seating/lounges. This is an older motel so the room isn't very modern - but what it lacks in style, it more than makes up for in size and comfort. Our room was spacious, beds were fairly comfortable, a/c worked great, and plenty of hot water in the shower. They even left us little touches like a couple postcards and a bag of popcorn to pop in the microwave (also a nice plus). The location was fantastic. We were near the southernmost point so it's a quieter end of town, which is nice when you're sleeping. Rarely did we hear anything at night and it was usually someone passing by our room when we did. It's about a mile from Mallory Square, but is doable for most people. There were plenty of good restaurants and bars in the immediate vicinity, as well as the water and a small beach. This isn't the lap of luxury, but if you've been to Key West, you know a deal when you see one. Great hotel and I commend the manager and staff for an excellent stay.

dBranham, Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing review of our property and the 5 stars! We really appreciate and value your words. It was our pleasure having you as our guest. Please come back soon. Thank you.

"Key West Stay"

1
User 28/11/2019

Hotel was a pleasant surprise, rooms were clean and spacious. Breakfast was more then adequate. Our best stay yet in Key West, close to town, but not too close. Quiet and safe neighborhood with a Deli and food store very close, free transportation very close.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your comments sound like you were happy with your visit with us however the overall score contradicts them. We apologize if we somehow failed to meet your expectations. Thank you for posting.

"Great staff and great location"

4
Sandee C, Cherry Hill, New Jersey 27/11/2019

This hotel had everything we needed. It was close to the southern-most point, Higgs beach and one block off Duval. We walked everywhere. Everything was really clean and comfortable. It has a great pool, so it would work very well for families.

"Excellent Motel..!!"

5
BRoFlorida, St. Pete Florida 26/11/2019

The Hibiscus Motel was such a gem. The rooms were very large, absolutely clean with attractive decor (plantation shutters so nice instead of heavy drapes) Amenities were excellent including free parking, great coffee & breakfast & wonderful courtyard pool and landscaping. Will now always stay here while in Key West..

"Great lil hotel with nice pool!"

4
tboneroswell, roswell 25/11/2019

We are presently in the room as I'm writing this. The motel is quaint and cozy. Quiet area but not far from Duval. Most rooms face the pool. Beautiful around the pool and grounds. Can walk to Duval in about 10 minutes or there is a FREE city bus 5 min away that's very convenient and air conditioned! Room was big and bed was comfy. My only complaints are, bathrooms are outdated and tub held water. Free breakfast was just Ok. The IHG brand is better. The pool closes too early. Dusk is early on standard time which is about 5:40 so no night time swimming or hot tub.

"GREAT STAY!"

5
User 24/11/2019

Classy place,very clean and quaint. Reminds me of old key west. Could not ask for any thing better, especially for the value. Perfect location too. I highly recommend staying here, whether it be for business or pleasure.

"Amazing value!"

5
602katieh, Brecksville, Ohio 20/11/2019

Loved this hotel right from the start. The guys at the front desk were friendly, helpful and accommodating. We were able to check in early and they let us use the pool during the time we were early for check in. The room as clean and there wasn't a musty or mildew smell. Everything was clean. Make sure to ask for a room above the front door of the hotel. You get a semi private balcony with table and umbrellas. I can't say enough good things about this hotel and we are sure to stay here again if we find our selves in Key West. Don't stay in the Southernmost. Best western was a better deal and free hot breakfast! Great for kids too.

"Great place to stay in Key West!!"

5
User 20/11/2019

I stay at the Best Western Hibiscus four weeks a year for business/pleasure. This motel has the most spacious rooms at the best price-- in a great location! The staff is friendly and helpful. It is a block from the ocean and within walking distance to old town and restaurants! Definitely a great pick!!

"Love this place!"

5
Lindsey G, Falmouth, Massachusetts 19/11/2019

Awesome location and one of the more affordable spota! Staff is always friendly. Lobby, pool, and rooms are clean. I have stayed here on every visit to Key West over the past couple years- never a disappointment!

"House keeping stole from us"

1
Marc L, Los Angeles, California 18/11/2019

This is an edited review based on research from my travel docs and timeline. The original management response , was to place the blame with us and make us feel we did wrong. BOTTOM LINE we were robbed of $40 by housekeeping. Housekeeping robbed us within minutes of of us going to get the FREE breakfast, I SAY STAY AWAY! Front desk was not helpful and made us feel we were making false claim. We checked in the evening prior and slept in. That first morning we walked across to the courtyard to get breakfast and within those 20 minutes the housekeeper stole money from our belongings. Front desk became very offensive when we reported it and SHOVED the phone in my face and told me to call 911. I DID NOT WANT TO INTERACT WITH THE POLICE ON OUR FIRST FULL DAY IN KEY WEST. WE DID NOT "FIND" THE MONEY. WE WOULD HAVE TIPPED HOUSEKEEPING THAT AMOUNT, so they stole from their co-workers Welcome to the Worst Western. this stay was in August 2018 .

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for providing the time frame for this incident. It does allow us to go back for review as well. We stand by our response to the report of theft and the manner in which we handled the remainder of the 6 night stay. Given the guest's request for no action, we had no choice but to close the matter without further prosecution. We appreciate the opportunity to apologize once again.

"Anniversary"

4
davidwU2353QD, Marion IN 15/11/2019

Room was very clean very spacious (2 Queen) beds,shower had plenty of pressure and instant hot water swimming pool and hot tub very nice, full breakfast (delicious) Great staff, friendly,courteous and accommodating, great location. I also would recommend renting golf cart, well worth it if you have trouble walking long distances. (shop around for a good price) Room prices I thought were high (we are on a fixed income) but not for the location probably.

"House keeping stole from us"

1
Marc L, Los Angeles, California 13/11/2019

So much good to say about this location, BUT since housekeeping robbed us within minutes of arriving I say stay away. Front desk was not helpful and made us feel we were making false claim. We checked in early and put our stuff in our room. We walked across to the courtyard to get breakfast and those 20 minutes the housekeeper stole money from our belongings. Front desk became very offensive when we reported it and shoved the phone in my face and told me to call 911. Welcome to the Worst western.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting but perhaps there is some confusion. Early check in at our motel would be noon or later. Breakfast ends at 10am. All of our rooms are equipped with a safe - to secure valuables at any time during the stay. The safe is provided free of charge. Once checked in, the safe is available for use. If there was an issue with cash being missing, we would advise the guest to call the police immediately so that a proper investigation can be started. This is the best way to make sure that everything is checked and employees are interviewed. We want to be clear and upfront. An accusation of theft can cause someone to lose their job so we want to be sure that all reports are cleared by the police. This is standard procedure and is in place to insure that all pertinent information is collected and analyzed. This case would be no different. There is no record of the police being called so we can only assume that the cash was located. We apologize for any inconvenience.

"Great hotel / Great location"

5
User 10/11/2019

Clean and convenient !! Have stayed at this hotel several times. Close enough to walk Duval street but far enough away where you can enjoy some peace and quiet. Good for a couple get away or family and friends.

"good value"

5
User 08/11/2019

room clean, service friendly, good breakfast. Would stay again. Had questions regarding transportation around Island and the gentlemen at the service counter were very helpful. My friends enjoyed the clean pool.

"Clean and friendly"

5
User 06/11/2019

Stayed a couple nights and the rooms were fairly large, clean and accommodating. Staff were very friendly. i would stay here again. A little pricey but so is everything in the area. Location is good and transportation is close.

"Away from the chaos and noise"

5
DiamondLil47, Belleair, Florida 04/11/2019

Best Western Hibiscus in Key West upgraded me to a room by the pool. This room was nicely appointed with a large refrigerator, microwave, large desk, two beds and two vanities and coffee maker. The large breakfast consisted of hot and cold items and fresh fruit. Two newspapers were provided daily. This hotel gives rewards members a free welcome bag as well as bonus points. Jessica and Ryan were super helpful getting Uber to work on my phone. Luis was also very helpful and stored my bag for a few hours after check-out on departure day. If you're going to Key West, this location is away from the noise and the crowds, reasonably priced and in a convenient location to get around. It was a block and half from the Duval Loop bus stop, an on-time free a/c bus service.

"Short stay in Key West"

4
M1cha3lB, Hampshire, UK 03/11/2019

We only stayed 1 night. Motel was clean and had what we needed (a comfortable bed, a fridge and a coffee maker). Room was large and clean. Pool area was nicely set out. Position is 2 blocks from southwest point marker and you can also watch the sunrise 1 block away. It's about 25 mins walk to Mallory Square area, but motel is on the free bus loop if you want to use that. Reception guy was really helpful. Breakfast was fairly typical motel fare. In key west you are paying for location. Motel is good value on this basis.

"Locatin, Location, Location"

4
1freedog, Voorhees, New Jersey 30/10/2019

Best Western is a staple and reliable hotel. This one is a bit dated and is currently being updated. The rooms were comfortable, clean and spacious (two queens) although a bit dark. Internet was good. Great pool area protected from the street. One block to the Atlantic and beaches, 3 blocks from Southernmost Point, very close to top dining experiences as well as entertainment. We stay at The Galleon Timeshare but our week was from Saturday to Saturday and we needed a place from Saturday until Tuesday for the end of Fantasy Fest activities. We booked a year in advance and thought we had paid the full amount but on check out it appears we only paid for the first night. A bit of a surprise but we did not have the original booking information with us. Reasonable rates for the off "special nights". Ratings are for our "Best Western Standard" and not against other hotels in general.

"Great place."

5
georgewH5755NP, Springfield, Illinois 30/10/2019

We have stayed here during 2 Fantasy Fests. Location is close to Duval and Southernmost US, shopping, etc. Service and amenities are wonderful. Pool is quite comfortable. Great breakfast variety; very tasty. We will always stay here whilst in Key West.

"A pleasant surprise..."

4
debraannmary, St. Petersburg, Florida 30/10/2019

Greeted by cheerful and friendly staff who were quite welcoming — helpful and informative throughout our stay. We definitely recommend Hibiscus Inn. Reasonable prices, spacious rooms with attention given - ac units provided clean smelling cool air while the room was not overly scented with cleaning or chemical product — the well kept pool was enjoyed. The continental breakfast wasn't bad, offering a variety of items. Thanks for a pleasurable stay.

"Perfect for a more laid back stay"

4
heamars, Sault Ste. Marie, Canada 27/10/2019

This is a two story hotel with the pool/courtyard in the middle of the rooms. Building and rooms were clean and well maintained. Check in was easy and quick. The pool and courtyard was very nice. The area around the hotel seemed quieter. The breakfast area was close to the courtyard, so we grabbed some breakfast and coffee and went outside to enjoy it, very nice. I'd stay here again for sure.

"Our Third Visit to the BW Hibiscus"

5
Runner60, Parrish, Florida 27/10/2019

This was the third time staying at the BW Hibiscus. We like the location on the quieter side of Key West which is near the Southern Most point. Easy walking to Duval St. but the free Duval Loop Bus stop is a block away. It is a short walk was to the Botanical Gardens, the Wildlife Rescure, Higgs beach and many restaurants. This hotel is old but very well maintained, freshly painted. The front desk is quick to handle any issues. The rooms are well appointed with two Queen beds. Besides a full bath, there is second sink outside the bath room. The mini fridge was very cold and the microwave worked as it should. We have requested and stayed in room 229 the past three years. It is located at the top of the stairs and is an end unit. They have a huge swimming pool, heated and uses a salt chlorine generator system so you never smell like chlorine. The hot tub does not have bubble system. we are planning on returning next year during Fantasy Feast week. The AC worked well during our stay.

"Quick trip to Key West"

5
Jill I, Powder Springs, Georgia 23/10/2019

This hotel is fabulous!! The rooms are spacious and everything worked. It is an older style hotel, but refurbished. The pool and hot tub were clean and well maintained and the pool area was inviting. There is a small “beach” near the Southern Most Resort that is about a block away. The hotel is conveniently located to the Duval Loop, the free bus service in town. If you don't want to wait for the sporadic bus service you can walk to the more touristy part of the island with no problem. No “resort fee” was a huge plus for us, there was no parking charge and on top of that we had a normal hotel breakfast in the morning. Really a good value!! Our room did smell funky at first, but there were quite a few places we went to that had that same musty smell. A cotton ball with some essential oils took care of that and I'm guessing it is a typical problem, if the rooms are not aired daily. The staff was courteous and helpful. Overall a great hotel and I would stay here again!!

"Great Hotel and Staff"

5
B1761AVjadem, Tampa, Florida 21/10/2019

Stayed here my first visit to Key West and could not have been happier. The price, location and staff were all amazing. I will be staying here whenever I come back, which I plan to, often. The beds were comfy, pool was not overcrowded, everyone was friendy and mellow.

"Great Hotel and Location"

5
ellegirl16967, West Allis, Wisconsin 18/10/2019

I have stayed at this hotel a couple times now when coming to Key West and each time it has been great. The hotel has decent size rooms, very clean, and a great pool for swimming. The location is key it is close to everything and at the same time makes you feel like you are in your own little paradise. There is a breakfast included and parking. That is a rare in Key West. The staff here is so friendly and welcoming. Not to mention very affordable compared to other hotels in the area. I will continue to come here each time we come to Key West!!!!! Truly a gem!!

"Excellent!"

5
travelingtamm, Birmingham, Alabama 15/10/2019

We booked a king suite. It was spotlessly clean and the beds were very comfortable. The breakfast options were good and the breakfast area was so clean and well kept by a wonderful staff member, I think his name was Tyrone, he was fabulous! The pool/hot tub area was clean and had many seating/lounging options. The location is perfect for walking to many of the area attractions. I highly recommend this hotel!

"Clean hotel, friendly staff."

5
Mdanger76, Millsboro, Delaware 13/10/2019

Loved everything about it. Clean room, nice pool, good breakfast, friendly staff. Close to bus stops and only one block from Duval street and a couple blocks from the southern most point. It's also very reasonably priced.

"Very comfortable and reasonably priced"

5
Orient45, Greater London, United Kingdom 09/10/2019

When visiting a place for the first time I always look for a well known brand motel to stay. The Best Western in Key West Florida offers all you could wish for. Large comfortable rooms, free wifi and breakfast, swimming pool and jacuzzi and in a great location.

"Great stay at Best Western Hibiscus"

5
baeathome, Chattanooga, Tennessee 08/10/2019

Very well-maintained older hotel. Has a retro feel that I enjoy better than new high rises. Extremely convenient to Duval Street and other Key West attractions. We have stayed here in the past and would definitely return!

"Great deal in Key West"

5
mlcat95, Ocean Township, New Jersey 07/10/2019

I found this hotel to be a Great value in Key West: free breakfast, free parking and a nice pool. The rooms were clean and spacious. The staff was very nice. Towels for the pool are provided in the rooms. Room had a fridge, microwave, a package of microwave popcorn, towels for the pool, shampoo, conditioner and soap provided. Sink in the bathroom and at the vanity outside. Had everything we needed including a water bottle filling station next to the ice machine. Motel is within walking distance to Duval Street and most tourist spots.

"Good Location"

4
daleconniel, Baton Rouge, Louisiana 05/10/2019

This hotel is about 1.5 blocks from the free trolley, which is fantastic perk. The hotel is older, but well maintained. Rooms were clean. Breakfasts were standard for free breakfasts. If you are using your AARP for a discount, do not forget your card. They are sticklers for this. I had not brought my card and it was not looking good, until the clerk realized that I was also a Best Western mbr. So all was good from that point. Everyone one was very nice overall. Parking was free, we never had to use our car once we checked in and this was a major plus.I would definitely recommend this hotel.

"Horrible in Every Way"

1
User 03/10/2019

Greeted at the office and informed an additional 150 hold on my card for incidentals. Other 5 star resorts on the island don't even charge that. Pool is in the shade with miami style bed cabanas that are old and smelly. Room very plain and cold feeling with no view of the outside world. Would rather have saved the money and slept in my rental car. Free breakfast was good.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We apologize for failing to meet your expectations. Had you alerted us to your dissatisfaction while here, we would have released you from your reservation to go elsewhere. We don't want unhappy guests and we welcome the chance to address concerns during the stay. This is our Best Western Promise. We are sorry that we didn't get that opportunity. Thank you for posting!

"Great value at a great hotel"

5
JeeperAlex, Port Saint Lucie, Florida 01/10/2019

We were pleasantly surprised at the accommodations at this hotel. Not only was it a great value, the rooms were large and updated with comfortable beds, the pool area was nice with super comfortable sofa lounges, the hotel is one block from the free Duval Loop bus stop that easily takes you to the other end of Duval Street where most of the action is and also loops around to all the other area attractions. The free breakfast is good. It is a short walk to Southernmost Point, Butterfly Conservatory and several restaurants nearby and also the beach. The rates are really reasonable for the location with no resort fee or parking fees like other properties in the area. Wish I would have found this gem years ago! I will be recommending this hotel to anyone planning a visit to Key West and will stay here again in the future!

"Small, well maintained hotel with excellent customer service from staff"

5
Ocean1Sue, Marathon, FL 29/09/2019

Enjoyed a wonderful stay at this older, yet well-maintained hotel. Within walking distance of everything, yet reasonably priced.Free breakfast was fabulous with bacon, omelets, yogurts, breads, waffles, fruit and much more. Staff was first rate. All friendly, kind and attentive. Cleanliness was amazingly in all areas. Nice jacuzzi and pool. Great deal. Our second time there - there will be more!

"Nice place to stay in Key West"

4
davidbH449BU, Grantville, Pennsylvania 29/09/2019

I wanted to stay in key west within walking distance of old town. This hotel is on the south end of the old town section and easily walk to the north end and see all the attractions. It's approximately 1 1/4 mile from the hibiscus to the north end where the marinas are. Room is very nice comfortable beautiful grounds. We did not get to sample the breakfast as we had an early morning flight out to dry Tortugas. I would recommend staying at the best western hibiscus if you were planning a trip to key west.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the recommendation. We really appreciate it. It was our pleasure having you as our guest. Please come back soon.

"Key West"

4
905jeaninel, Orlando, Florida 28/09/2019

When searching for a place to stay in Key West, my first resource I as Trip Advisor. This Beat Western was highly rated. They have remodeled the rooms and the place is very clean. They need to update the AC units. Our room was humid and during our stay. It was convenient to get to Duval Street. We hopped on free “Loop” bus to get where we wanted to go and just walked back at night.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the review. We really appreciate it. It was our pleasure having you as our guest. Please come back soon.

"Great little gem"

5
turpinhw, West Palm Beach, Florida 27/09/2019

Nice little hotel in the old motel style. Rooms have exterior doors that open into the pool area and it's quiet! Just a few blocks from the southernmost point and the duval loop free bus is a block away. Morning breakfast starts at 7am with the usual eggs, bacon or sausage, cereal, fruit and bread...

"Almost waterfront"

5
User 26/09/2019

Nice place...clean, quiet, close enough to Duval St...but far enough away from Duval St. Free bus service (Duval Loop) 1 block away to get down to the Mallory Square area and the fun. I have stayed at this location several times when I have been down to Key West...looking forward to staying here again. Try it...you'll like it!!!

"Amazing stay..."

5
274joycet, Spring Hill, Florida 25/09/2019

Did extensive research on places to stay in Key West. Picked this hotel for many reasons, and I certainly did the right thing...I've always had good luck with Best Western anyway, but...was impressed you have a parking spot, most don't in key west, so parking is extra. It's an older hotel, but don't be fooled, our room was modern, gorgeous, and roomy, had microwave and small fridge...breakfast was amazing too, always eggs and meats, far from the usual continental...now for the pool, omgosh, the biggest 9 ft, beautiful pool ever at a hotel. Tons of chairs, tables, lounges, and cabana beds...was hard to leave hotel to sightsee...now for the price, can't say how much, but was a third of most others, and some put a fifty resort fee on top of price, but not this hotel...oh yeah, pretty close to a Duval Loop bus stop too...we'll definitely be back

"Affordable Hotel in Key West"

4
Cynthia34, Denver, Colorado 23/09/2019

We stumbled upon this great hotel that is a good location, not too far walking-distance from Duval Street and Market Square. Has all the amenities of most hotels, including hotel tube and swim pool. Rooms are spacious with appeasing decor.

"Very good stay"

4
PPMF1912, illinois 18/09/2019

The hotel and staff were great. Love the pool, plenty of chairs and areas to sit and relax. The breakfast was good each day but dining area pretty small. The only real complaint is the room we were in is very outdated. Outlets are limited, no usb outlets.

"Best Western Key West"

5
User 12/09/2019

This was a very nice place to stay. Was in walking distance to everything we wanted to see and do. Staff was friendly. Check in and out was a breeze. Breakfast was about the same as you would get anywhere. Overall a good experience.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your kind review and 5 stars. We appreciate our great guests like you. Please come back again soon.

"Nice Hotel and Helpful Staff"

5
Denys P, Ft Lauderdate, United States 07/09/2019

Our room was newly remodeled in a modern theme. The pool area in the center of the hotel is very nice. The location is just a short walk to many of the points of interest on the west end of Key West and nightlife on Duval St. The staff went over and above resolving a problem with my reservation dates and handled everything at the desk rather than having me call BW customer service. All in all, i would definitely stay here again if going to Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We thank you for taking time out of your busy day to give us the review (and 5 stars!). It was our pleasure having you as our guest. We look forward to your next visit!

"Another great stay"

4
BEG1969, Union, New Jersey 03/09/2019

Large rooms, friendly staff, nice pool area, free parking and a decent breakfast. This was my second stay and the staff are really nice and gave good recommendations for food, drink,activities and told us where to catch the Duval Loop in the area. The beds are super comfy. We had a problem with our a/c and they changed the unit while we were out. My only complaint is that they should have a fan or 2 onsite for guests who need them. Even though our room said 66 degrees (after a new unit put in), it still felt warm on a really hot and humid night.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Please come back soon.

"Deceptive charges"

1
Jeff W, Saint Louis, Missouri 30/08/2019

I was charged twice for the same stay. I had initially made a reservation but received a call that the reservation had been cancelled due to billing problem. subsequently I made a new reservation with a different card. However, upon returning from my stay I noticed I had been charge for the cancelled reservation. So I paid twice for my room. I called the hotel and explained the situation but they were less than accomodating and refused to refund the purchase even though the manager Igor agreed that I had paid twice, So disappointed in the lack of honesty and customer service. He could have easily done the right thing but refused to do so.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry for any confusion. What is describe here is a no-show billing. If a room is booked and the guest fails to arrive, the deposit is forfeited. Even if the guest arrives the next day, once the reservation date has passed the no-show status is applied. We hold the reservation in good faith based on the booking as required. No refund is due. We do not charge for reservations canceled according to the "72 hour prior to arrival day" policy. If a reservation is canceled, a cancellation number is issued for reference. We apologize, but it seems that the situation was handled appropriately. Thank you for posting.

"My favorite hotel"

4
User 25/08/2019

Great location, large clean rooms, nice pool, amazing quality free breakfast, super WiFi, double sinks, free parking, no resort fee, comfortable beds,ima Ways choose to stay here when I go to Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our motel. We hope if you visit key west again, you will stay with us. Thank you.

"Bday vacation 2019"

4
teamsteepanddeep, San Francisco, California 23/08/2019

We loved the location and the property. The staff was friendly and welcoming. The room (king) was clean and good size . The bed was comfortable. It had sitting area with two arm chairs and also a desk area . It had refrigerator and microwave. The pool was clean and refreshing . Breakfast was typical and enjoyable. We were only one block from the free trolly . We loved our stay and would come back . The hotel was just what we we looking for in key west experience.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate the nice review. Come back again soon!

"great place to stay"

4
User 22/08/2019

Very clean, room was spacious, nice pool, quiet location, walking distance to Sourthern most point, lighthouse, Hemingway house, The breakfast has something for every one in the family even the picky eaters.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your review. Come back again soon!

"Love this hotel"

4
User 22/08/2019

Stayed here 2 nights, great location, great spacious room, friendly staff, fabulous free breakfast, nice pool, excellent WiFi, reasonable rates. I come to Key West several times a year and this will be my go to hotel. It was a great stay. Everything perfect. Nice also with Key West expensive $4 hour parking meters everywhere to have a hotel where I could walk to all the most popular locations and not have to take the car out.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your review. Come back again soon!

"Nice Place to stay in Key West"

4
User 19/08/2019

The staff was great, very friendly and helpful at all times. My kids loved the pool and spent a great deal of time in there. The free breakfast was very good and the gentleman that ran it went out of his way one morning to try and find different flavors for my picky eaters even though it was almost time to close. The room was clean and everything was in working order.

"Great Hotel & staff at a very fair price"

5
GaryinFlorida, Rotonda West, Florida 17/08/2019

The start of our stay began on Monday 8/12/19 when we arrived at the terminal for the Key West Express from Fort Myers, FL. I called the hbotel at 11:30am to request an early check-in (check-in is set for 4pm). Tianna answered the phone and said that we c ould check-in at 12:30, so we caught a taxi to the hotel. We arrived at noon but Tianna was still able to get us in to our room immediately. The room was clean and had 2-queen beds, a sitting area, a fridge & freezer, microwave and a well appointed bathroom. Without asking, Tianna also had upgraded us to a room overlooking the pool, hot tub, and cabanna area, which was beautiful. We stayed 4-days & 3-nights and enjoyed the fact that the FREE Duvall Loop bus stop was just yards away from our hotel and took us to downtown and Mallory square, along with multiple other stops in between (Museums, attractions, restaurants, etc...). The cost of our room at the Best Western was more than $100 less, per night, than the Crown Plaza close to Mallory Square, so we thought we'd have to pay for Ubers & cabs to get to the heart of Key West. We enjoyed the free breakfast & free WiFi as well. I highly recommend this hotel over some of the much more expensive places in Key West. The staff is great and we had an amazing stay!!!

"Hibiscus Best Western stay in Key West"

5
LittleBeeCT, Connecticut 14/08/2019

Stayed at the Hibiscus Best Western hotel in Key West for three nights last week. Great location near the Southernmost Point area. Away from the busyness of Duvall St. nightlife, but not too far. Free parking if you have a car, and there is a free air conditioned visitors's bus to travel around town. Hotel rooms are large, nicely decorated and kept extremely clean. Great breakfast buffet is included which saves money. Very nice pool area with plenty of lounges, chairs and tables. Pool is just a bit warm in August, but this is southern Florida! Would definitely stay here again!

"Nice place to stay"

5
Charles M, Newark, Delaware 13/08/2019

This is a pretty good location, a little ways from downtown but the duval loop bus (free) picks up just a block away. Nice pool, and a prettty good continental breakfast. We enjoyed our stay. Nice area at the pool for a family to sit and watch the kids. Really plenty of tables and chairs for everyone. Resturants are close if you don't want to go downtown, I liked Duffy's and for intimate Dessert, Better than Sex across the street from Duffy's both are 3 blocks away.

"Excellent value"

5
timfarago, Sterling Heights, Michigan 12/08/2019

Stayed for a long weekend. Front desk staff was quick and attentive. Location is good - close to southernmost point with market, bike rental, and a couple restaurants and bars nearby. Pool area is fantastic. Rooms are comfortable and clean, especially nice to have 2 sinks. I'd highly recommend staying there - great alternative to the more expensive B&B's.

"Good value"

4
User 12/08/2019

This hotel is located a bit away from the action but still accessable. The property is clean, pool is nice, area quite. Access to the free bus is nearby. The choice of walkable food is limited though. A good value and recommended.

"Vacationing in the Keys"

5
User 10/08/2019

Perfect location to walk to everything in Key West or you can hop right on the free bus! Clean rooms and great set up with rooms all around the nice clean pool. Ample pool furniture and supportive staff at every level.

"Would Stay Again"

5
Mary1360, Miami, Florida 09/08/2019

Pros: Beautiful hotel. Very clean, workers were attentive and friendly, breakfast was superb (omelettes changed flavors daily, which were much better than the typical scrambled eggs given elsewhere). Hotel is veryyy close to the 90 miles monument and less than 10 blocks away from Hemingway's House, the Lighthouse, and a stop for the conch tour train and the old town trolley. Convenient Cuban grocery/cafe across the street (would highly recommend checking it out!). Pool was large, spacious, and clean. It was perfect for how hot it was everyday. Room was large, clean, and comfortable. Cons: Every room has one guaranteed parking spot. The downside is that when the hotel is sold out, you can't have two cars with you. Hotel is veryyyy far away from Mallory Square, Truman's House, and the more busy and touristic part of Duval Street. Believe we walked more than 15 blocks because there is almost no public parking in Key West. Take comfortable shoes for walking or use taxi/uber/lyft. Still, highly recommend this hotel!

"Great hotel close to the quiet side of Duval St"

5
SouthFL_Travel, Hollywood, Florida 07/08/2019

The hotel was perfect for a weekend getaway. The employees were very attentive and helpful when I had a question or needed something. Breakfast was small but it was a good start for the day, perect if you're not too picky or need a lot of options for breakfast, I usually leave that for lunch or dinner. Can't wait to go back.

"Key west trip"

5
User 07/08/2019

Very nice staff, housekeeping did not clean our room. We had to go get our TP and towels ourselves and take our own trash out. I would stay here again. Just stay on top of housekeeping. The location is great

"Clean room bad breakfast"

5
mannydallas14, Dallas, Texas 06/08/2019

This hotel is excellent. in the room are clean and good condition. The pool is big in deep. The only thing we didn't like was the breakfast. But we drove to get sweet bread and breakfast sandwich. We always visit this bakery went we in key west. This hotel is far from all the night life in restaurants. You can drive but parking get to $$$. If like to pay $16 dollar for 3 hours.

"Great Stay at this Best Western"

4
kleigh88, Lake in the Hills, Illinois 06/08/2019

We stayed here in June for four nights; 4 adults. The room was very large, clean, with plenty of space to move around! There was a fridge and microwave in the room. It looks like it had recently been remodeled. Air conditioning worked great. Free breakfast every day was excellent. The girls serving breakfast were all so helpful and friendly, and they were hustling! We sat outside by the pool to eat breakfast. Pool area was very clean and welcoming! Relaxing lounge chairs were awesome. Housekeeping did a great job every day. We were able to walk most everywhere. Great location. We would definitely stay here again.

"Great location"

4
User 02/08/2019

Great spot within a few minute walk to southern most point and eateries and within walking distance to all attractions, restaurants and shops. Breakfast was great and staff super friendly and helpful. Parking on premise was key! Nice pool area.

"Our go-to KW hotel"

5
floridafun512, Florida 01/08/2019

Nothing fancy, but clean, pretty pool area, reasonable rates for the area, free parking (huge since we drive in) and BW points since we're members. I always think about trying one of the high rated B&Bs, but keep coming back here because we have a great experience every time.

"Nice hotel close to attractions"

4
User 31/07/2019

The rooms are very spacious and for the most part up to date. The pool area is very nice and they offer a nice breakfast every morning. They advertise high speed internet yet we could not connect (even though the router was outside our room). They do not have an elevator. If you cannot walk up stairs or you don't want to drag your suitcase up the stairs (especially in the rain), be sure to request a first floor room.

"Key West getaway"

5
tenringtodd, Seminole, Florida 31/07/2019

This is a great place to stay, seems like the prices in Key West have gone crazy! Best Western Hibiscus is responsible and a nice place, the pool is outstanding and breakfast is very good. We had a ground floor and the room was very sound proof.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your review is exactly what we strive for! It pleases us that you had an amazing experience. Come back soon!

"Hibiscus"

5
tervaw, Louisville, Kentucky 29/07/2019

Very nice hotel. One block from the famous Duvall St. so it is close enough to walk everywhere-shops, dining, water. We ended up renting an electronic golf cart while we were there so we could tour the entire island. The price was certainly reasonable! The hotel was clean and they had a great breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review, 5 stars and for choosing the Best Western Hibiscus Motel. We look forward to your next visit!

"July 2019 Quick Family Visit"

5
User 26/07/2019

Stayed in this little quaint hotel on a Tuesday night. The price was totally reasonable for this time of year and for Key West. Our room was very clean and the beds were comfortable. Our booking came with a free breakfast the next morning. It was not a fancy buffet but it covered the necessities and was good. The pool is beautiful and clean. Seating around the pool was ample. Parking was also included...this is a huge thing for Key West! I totally recommend this hotel and will be back! Thank you to the staff for being so helpful and grascious!

"Great Motel For Couples Or The Family!"

5
Kat-Hits-The-Road, Cape Coral, Florida 24/07/2019

From the moment we arrived, we were amazed at the property! Clean, friendly service and close to everything, yet far enough away to enjoy the peaceful neighborhood! Free bus loop at the next corner is highly recommended, and loops the entire island for convenience!! * Rooms were clean and up to date! * Amenities in room included toiletries, coffee and machine, microwave and popcorn, refrigerator, plenty of pillows and towels, comfy queen beds and the ice machine was just down the corridor from us!! *Rooms were VERY quiet, until housekeeping arrived in the a.m.!! *Disappointed at the pool hours, dawn till dusk....would of preferred to have hours a little later into the evening, to enjoy a swim after dinner! *Free parking, but limited space ... we took a 1st floor room due to no elevators and we were quite happy with our location just out of pool view! We will definitely stay again the in future!!

"Nice hotel"

5
DNAfamilyfinder, Grand Isle, Louisiana 22/07/2019

We stayed here for an overnight stay. Fast and friendly check in. Was able to park our vehicle in front of our room. Made for easy loading and unloading luggage. There were no luggage carts. We rented bikes and rode all over town, good location.

"Key West"

5
Nancy M, Nineveh, Indiana 10/07/2019

This time we brought other family with us to experience Key West. I really enjoy staying in the best western hibiscus. It is always clean and the staff is friendly and willing to help with anything you may need.

dBranham, Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your loyalty to the Best Western Hibiscus Motel, Nancy. It pleases us that you always enjoy your experience because it is exactly what we strive for! We look forward to your next visit. Until then!

"My family loved it"

5
NotYourBroom, Silver Spring, Maryland 09/07/2019

This place surprised me by how good it is. The rooms are large and clean. The pool is excellent. The hot breakfast bar with waffles is great. The only complaint is that the breakfast area is too small and was often crowded. There is free parking. We parked our car and never used it again the entire time we stayed (4 nights). We walked to several locations (butterfly conservatory, southernmost point, hemmingway house, lighthouse) and there is a free bus that picks up 1 block away to take you anywhere else you need to go. Staff was friendly and helpful. The hotel doesn't have a laundry but you do have access to the laundry at the hotel across the street. Not super easy to haul your dirty laundry over there but at least it's available. We would definitely stay here again if every in the Keys. Great price for a great hotel. Make sure to ask for a first floor room if you have a lot of luggage because I don't think there is a elevator.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your detailed review and for choosing the Best Western Hibiscus Motel, Nancy. It pleases us that you enjoy your experience because it is exactly what we strive for! We look forward to your next visit.

"Hidden Gem..."

5
Blznsun, West Palm Beach, Florida 08/07/2019

My daughter and I were coming in town as a vendor for the Mermaid Festival. The decision on coming or not was strictly based on price of the entire weekend. I found a low rate for this hotel on AAA.com and when I went to book it, the rate was no longer available. So I booked the best rate available, paid the deposit and moved on. Later that day when I received confirmation I called the hotel direct and told her what happened and she lowered the rate for me! I was thrilled. We were a very late (1:00AM) check in and when we arrived, exhausted, the check in process was super easy. We received a 1st floor room near the front desk and the pool area. Plenty of parking which was off the street and FREE! The pool area was beautiful, we never used it, but I wanted to. Our room was surprisingly large, clean and so nice! We got up the next morning to go grab our free breakfast expecting packaged foods, coffee and maybe some fruit and we were very surprised to find hot, fresh food, waffle makers, fresh muffins, bagels, etc.....amazing! At night when we ventured out we were literally a block from Duval Street and on the quiet end. Nice short walk to the hot spots and back so no Uber or Taxi was needed. We will definitely check rates and availability here for our next trip before anywhere else. Do not miss out on this one. A++

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your very detailed review and for choosing the Best Western Hibiscus Motel. It pleases us that you enjoyed your experience because it is exactly what we strive for! We look forward to your next visit.

"Nice"

3
TorontoCity, Toronto, Canada 07/07/2019

Good location relative to main drag but a bit of a walk to the west side. Staff a bit surly and not too forthcoming with local intell. Seemed a bit odd given this is a tourist local. Training issue. Very good pool - from the 40's when 8' depths were allowed. Hate it now when 5' is considered dangerous! Pool towels in room. Nice. Large room. Toilet paper fixture inaccessible from toilet without severe back pain. That is just weird. Maybe the contractor should have to use the john just once. That should be a rule. I'm always amazed at how screwed up hotel bathrooms are. It's like the owners and staff have never once had to use the bathroom in their own property, or cared. The hot tub beside the pool has no jets. Now that is odd. I asked at the front desk and could not get an answer, but was told that many people has asked. Is this a Key West contractor thing? If you were the principal contact (reception) for the hotel day after day and people kept asking why the hot tub had no jets would you not want to find out the reason? Breakfast was eminently forgettable. Everything was completely flavourless. Low fat yogurt was horrible. On our last day we watched the kitchen staffer completely fill the omelette container with omelettes 10 minutes past the time breakfast was closed. We were the only ones in the room. She dumped about 20 omelettes on top of the half dozen already in the warmer and left. Guess who got those the next day. That's scary.

"Great stay!"

5
SweetTooth777, Jacksonville, Florida 06/07/2019

We are a couple and got the suite because that's all that was available when we made our reservations, but wow did that turn out well! If we come back, we would get the suite again. It was spacious and provided ample storage space for all of our bags (road trip=snack bags, cooler, etc.). We had a safe, fridge, microwave, coffee maker, kitchen table, and couch area with a second tv. The room was clean and there was an area to put our shoes by the door so that we didn't track sand all over the room. The second vanity was spacious, which I appreciated. Breakfast has something for everyone (oatmeal, yogurt, waffle maker, eggs or omelets, bacon or sausage, muffins, etc.). Our favorite part was the refillable water station. We really appreciated the ability to refill our water bottles without having to purchase multiple gallons to keep in the room, and the green effort. Two lights above the second vanity were out, and the ac filter was pretty dirty, but that's more work for their machine than it is for breathing quality. If we would have inquired about either, I'm sure that the staff would have fixed either issue right away, as they all were very friendly. On our next stay, we would also inquire about the time that housekeeping comes through so that we can plan to be gone at that time. Overall, we would definitely stay here again and/or recommend this hotel to others.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We really appreciate your very detailed review. We value our great guests like you. We hope to have you back again soon.

"Perfection"

5
User 05/07/2019

I was a bit hesitant to stay at a Best Western...not gonna lie. So my expectations were low. However, I was quite surprised how great our experience was! Our room was very clean, and spacious! The walls weren't thin, the beds were comfy, and the complimentary breakfast was good. The staff was very friendly. We loved the pool area...very clean, lots of seating! If we ever came back to Key West again, we would stay here again! Also this was within walking distance to everything!

"Great location, good sized rooms, near to most everything"

4
Bruce S, Petaluma, California 02/07/2019

The title and the description of the hotel on the "home page" for the hotel here on TripAdvisor say it very well. Very well maintained hotel, good sized rooms. Friendly staff, nice pool. The only negatives are a tiny breakfast room, with a smaller, but not inadequate breakfast selection. No body lotion in rooms. Overall a pretty great place to stay, would definitely stay here again.

"Mom-Daughter Trip in Key West"

5
SLCB1989, Marquette, Michigan 28/06/2019

This hotel was recommended by friends and I am so glad I booked it. It does not charge extra resort fees or parking fees like other hotels I looked at. It is easy to locate and within walking distance of Duvall St. and other local attractions. It offers a full complimentary breakfast with waffles, hot items, bagels, cereal, rolls, etc. Something for everyone. The pool has plenty of deck chairs to be in the sun or shade, pool was clean and perfect temp. Rooms had all the amenities - fridge, microwave, hair dryer, etc. and very clean. We arrived around dinner time to find the a/c was already on which was wonderful in 95+ degree heat after traveling. All and all I would HIGHLY recommend this hotel if going to Key West.

"Best Western Hibiscus "

4
LibragirlMissouri, Saint Louis, Missouri 27/06/2019

I stayed here for a couple night with family. This a great place. It's near the southernmost point buoy. I liked this part of key west. It's not at crazy as the other end. Slightly quieter. We arrived early and were able to check in. The rooms are very spacious. Lots of room to move around with four people. There is a vanity outside of bathroom as well as inside. Two people can get ready at once. Microwave to heat food for kids and there was microwaveable popcorn. Kids loved that. The pool is awesome! Very nice. Lots of loungers and tables. We hung out there a lot. Free hot breakfast in morning. Good selection of food. Walking distance to everywhere. This is a great choice in key west for a reasonable price!

"Always an excuse"

2
rpctexas, Buchanan Dam, Texas 23/06/2019

Made my reservation through Hotwire. Added an additional day through that reservation. When I checked in they confirmed I was staying three days. Each time we asked questions we were told, “ we can't do anything, you made your reservation through Hotwire”. Hmmm. I think I still paid for three days. All of a sudden told I had two reservations and we needed to move rooms. When I questioned, you guessed it. Then they made a paper copy of my credit card and put it in a file on the desk. Now remember, I had paid..upfront..through Hotwire. No bar, no restaurant, no place to spend. Had to call national number to get the paper copy back. Just plain unfriendly. Stayed another place the next night and they welcomed us with open arms. Don't expect anything close to welcoming.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Ms. Cook. Unfortunately when reservations are booked through a third party website we cannot control what happens. We can only deal with what is booked. It is always best to book directly with the property or on the website. Payment for the deposit was all that we received and we do require a deposit at check in for incidentals as most hotels do. Your reservation was segmented in two different room types. At check in we were not informed of this so the additional night in a different room type wasn't found until you were expected to check out. So sorry for the confusion but we had no way to determine, prior to confirming with the you, that the additional reservation was actually yours. Since it was for a different room type, it did take the clerk some time to make adjustments so that you could stay in the room from the first reservation. After some juggling he did make that happen. Thankfully you stayed in the same room without moving to what you had booked. The copy of the credit card was kept in a lock box and returned to you without issue at check out. We work diligently every day to make sure our guests are happy and satisfied with their stay. I am sorry that our efforts failed to meet your expectations.

"Great Location with parking"

5
Marc C, Ponte Vedra Beach, Florida 23/06/2019

The location is great. Only a block to the Free Bus Line Stop.. I did not move my vehicle or use uber during our visit. Rooms were very clean and the air conditioning was perfect . A very quite area of Key West. The breakfast options were excellent and so was the hostess. We did not use the pool but many of the other guests spent a lot of time relaxing in the pool. I will definitely stay at this hotel on my next visit.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars! We were happy to have you as our guest! We look forward to your next visit!

"awesome place to stay"

5
sissy2007l, sissy in houston 21/06/2019

The staff are very nice and friendly and helpful. Ivan is awesome. the hotel is older, but kept up very nice. This is a great place to stay rooms are big. breakfast is served evey morning from 7 to 10. will stay again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
This pleases us that you loved your stay, Sissy! We value our great guests like you and we look forward to your next visit at the Best Western Hibiscus Motel. Thanks!

"GREAT PLACE TO STAY"

5
Explorer04477666440, Stuart, Florida 16/06/2019

Super close to Duval and great accommodations with friendly staff! Will stay again...this was my 3rd time already!!! Super clean and comfy. Breakfast was fresh and delicious. Uber on the corner ready to take you to your destination.

"Great place to stay!"

5
Bellapeony, Canada 16/06/2019

Stayed here over Memorial Day weekend. Rooms were spacious and clean, with a beautiful pool area we enjoyed! Breakfast was perfect, lots to choose from. The hotel is in a perfect location. We were able to park our car for the weekend and walk everywhere from the hotel. Will stay again next time!

"Nice property"

4
jlcarter1975, Metropolis, Illinois 14/06/2019

The hotel is nicely laid out. The front desk clerk ensured us that parking would always be available and it was. Hotel is close to the free Duval loop bus (stop 12). Pool area is well kept and had some bed loungers. The milk at breakfast tasted as if it had turned. Seating at breakfast is limited. Bacon and omelets were available.

"great place to stay"

5
edzuhlke, Attica, Michigan 14/06/2019

very close to the southern most point. clean nice service. Yummy breakfast. nice pool. 1 block from duval street. Would totally stay there again. Just in the perfect location easy to walk to where you wanted or jump on the duval loop. can see the water from the street.

"Upscale without the expense."

5
Tour53740490275, Orlando, Florida 11/06/2019

Clean property in a great location. Room is big and furnished better than expected. The pool area is tropical and attractive. Breakfast was above average. Friendly staff and free parking are a huge plus! I always check rates at this property before vacationing in KW.

"Great Motel, Reasonable Prices"

4
462rickd, Cooper City, Florida 05/06/2019

We stayed there with another family over Memorial Day Weekend, and no one was disappointed. The pool area was very nicely appointed, and very comfortable. A hot breakfast was included, and was very good. The staff was friendly. Rooms were clean and recently renovated. Parking was included as well, and just one block from Duval Street (however it's at the far end from most of the action). Not a five star hotel, but great accommodations for a good price.

"Wedding in Key West"

4
User 05/06/2019

Our room was quiet and very clean. Staff was in and out when we were out...never saw them. Front desk helped with few questions we had. great place to stay for the price. Would not hesitate to stay again and have had friends that stayed based on our feedback.

"Great hotel and great stay"

5
Cnieves3, Edmond, Oklahoma 05/06/2019

Stayed here for three nights with the family. It was a specious room with a sitting area and great pool area to relax and wind down after a day out. It is close to the free bus stop and our car stayed at the hotel while we walked and explored. The breakfast was very impressive. Stay here if you are needing a quiet, relaxing place away from Duval St.

"Great location!"

5
Flyer52522918305, Tampa, Florida 03/06/2019

This hotel was in the perfect location to walk and see everything Key West has to offer. The pool was also gorgeous and relaxing. This is definitely going to be our go-to hotel for our yearly Key West trip!

"Late May Trip"

5
Denise Z, Detroit area 01/06/2019

Great location! 2 blocks from the most southwest point. We walked everywhere, but a free bus a few blocks away is a plus. We got up graded, rooms large with enough towels, small fridge, microwave, second sink outside bathroom, beds are comfortable and easy check in and check out. Pool is fantastic, but closes at dusk. Morning breakfast is fully complete and good - the female from Jamaica is extremely nice (I don't remember her name). Hotel is clean and good location even if going to Duval Street. I would visit and stay here again.

"Amazing time!"

5
User 31/05/2019

This hotel was amazing. Really clean, nice wood floors and nice bathroom. The pool was awesome (went up to 8ft). Pool towels where in closet. The free breakfast was really good. Had a mix between omelets, eggs, bacon and sausage. There was also juices, bagels, breads, muffins, and cereal. The location was perfect! It was close to everything and took about 20 mins to walk to the other side (a mile). Staff was friendly. Will definitely being staying here again! And for the price you can't beat it!

"Right In The Heart of Things"

5
keith c, Davenport, Florida 28/05/2019

On arriving at Key West we found our way to a Best Western hotel. Our usual 1st choice. However the hotel we chose was full and under a re vamp and look a bit noisy. However we were quickly directed to this hotel. Right in the heart of all the activity. The rooms were great a very clean. The pool area was very nice. Free parking. A lovely cooked breakfast in with the price. Great happy helpful staff. Highly recommended and everywhere walkable from the site. Thanks for a great stay over Keith C

"“Unexpected Delight in Key West”"

5
kymgroadster, Smithfield, Kentucky 22/05/2019

The BW Hibiscus is a delight. The management staff are so welcoming and friendly. The hotel is a small quaint location located off of Duvall Street and on the free bus route that travels around the Duvall loop. An excellent location indeed. They provide a delicious complimentary breakfast. And, free parking on site in Key West which is a treat for sure. An excellent choice and one we will opt for on our return trip. Highly Recommended!

"Great key experience"

5
568kirkf, Flagstaff, Arizona 17/05/2019

Located in the old town area, it was easy to get around on foot or by vehicle. Very nice property and super pool area. Food was prepared very well and breakfast served until 10 am. Room was the size of a one-bedroom apartment.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your nice review and for choosing the Best Western Hibiscus Motel. Should your travels bring you back to Key West, we hope you choose to stay with us again.

"As good as it gets in Key West"

5
ValuesGoodValue, Osprey, Florida 16/05/2019

If you are looking to be coddled in the lap of luxury, chances are the Florida Keys aren't for you. Most hotels are older and don't have the ammenities that new city hotels have. Rating is based on comparable Keys locations. The Hibiscus is as good as you'll find in Key West. It appears there was a fairly recent remodel that is pretty modern. The room was clean, (not always a given in the Keys), and had the things most people want, such as a fridge, microwave, and ironing equipment, (who irons in Key West)? The pool area is very nice and breakfast is serviceable. Location at the south end of Duval is very good and there's a free bus that takes a loop around the town. Walking to most places is easy enough. Would stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your 5 stars and review. Thank you for choosing the Best Western Hibiscus Motel. Come back soon!

"Key West's best kept secret!"

5
Bryanfrazier, Nashville, Tennessee 13/05/2019

I have been staying at this particular motel for the past 4 years for the Songwriters Festival and I will never stay anywhere else in Key West. The location is great, the rooms are huge, and the cleanliness is second to none. We will be back again for sure in the future.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your loyalty! Thank you! We look forward to having you as our guest again next Songwriters!

"Large room, great location"

5
Travellingdude2, Michigan 09/05/2019

We liked the proximity to the sights. We walked to the southernmost point marker, Deval street and even Mallory square. Teh beds were great and it was nice to have a fridge and microwave. We got a parking spot but if you check in late this could be problem. I don't think they have enough.

dBranham, Owner at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest and for your 5 star review. Thank you for the 5 star review. Please come back soon.

"Staff"

5
KARMELKITTY, PENNSYLVANIA 09/05/2019

The front staff was always available and the young ladies whom stocked the breakfast bar and always keep it clean and fully stocked. The room was clean and so was the pool area. I would recommend this hotel to all my friends and family.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing review of our property. We really appreciate and value your words. It was our pleasure having you as our guest. Please come back soon. Thank you.

"Great location"

5
oceanlover1955, Tennessee Ridge, Tennessee 08/05/2019

Great pool nice area large room close to restaurants great staff very friendly perfect location to Duval street and all other entertainment Very close to shopping and bars and southern most point you can rent bikes right down the street and ride all over Key West

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thank you for choosing The Best Western Hibiscus Motel and for giving us 5 stars. Please come back soon.

"Key West"

5
Richard D, Windsor, Canada 04/05/2019

Staff, accomodations, location and full American breakfast (included in price) all very good. Considering Key West prices, this BW Hibiscus was very good bang for your $ especially with AARP/AAA discounts

"Great stay"

5
NorthStar67822605326, Egg Harbor Township, New Jersey 28/04/2019

This is a great place. Love the location. Staff was friendly and helpful at check in and held our bags after check out. Room was clean, beds comfortable. This was second time that I stayed there. I will definitely go back.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much!

"Nice place to pass a few days"

4
novazelda, Genoa, Italy 26/04/2019

Large rooms, the receptionist guy at the arrival was very nice and professional, I can't say the same of the quite aged lady serving sometimes at the reception. Every time I showed to ask for something she seemed to be pissed off like I was disturbing her. Really rude. The rooms were cleaned, well serviced even if sometimes I had to has at evening because they still had not been serviced. Breakfast simple and basic. Good place to be and really central for Key West. The only suggestion is: more smiling while working, especially if you are at the reception. I wrote to tell that it was my parents' wedding anniversary but no one mentioned it even to say: congratulation.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Key West break"

5
User 26/04/2019

This property was terrific...super clean and so convenient to everything..it is within a stone's throw to the Southernmost Point in Key West. Beautiful pool and hot tub...the emplloyees could not have been more helpful and cheerful..Key West has a free transport to downtown within a few blocks although we didn't use it....close to the Conch Train and Trolley stops...h.Would definitely return here..

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the great review. So happy you enjoyed your stay!

"Big room, ask for early maid service if need maid at a decent time"

4
User 25/04/2019

We stayed at BW Hibiscus in early April for 3 nights. Overall, it was a positive experience. The room was much larger than expected and it was nice that it had a microwave as well as a refrigerator. There was a bathroom vanity with sink that was separate from a second one in the bathroom. The first day we were there, when we returned to our room after a rather full day, the maid still hadn't arrived (it was after 3 PM). I went to complain to the front desk and they advised me that I needed to ask for early maid service in the future; I've never had such late maid service like that but I did request early service the next morning and had no further issues. If you remember to ask for early maid service, this will be a good place to stay. I think that the hotel should hire more maids though because not everyone wants to wait for a maid so late in the day.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate your post. Thanks!

"Disappointing"

2
Susan B, Willingboro 25/04/2019

We stayed in a king suite from April 15th through the 20th. On only one of those days was our room completely and thoroughly cleaned one day some dirty towels were left in the room the other two days absolutely no cleaning was done before 2:30 when we return to the room we spent a lot of money over $1,000 to stay here and we were very disappointed in the housekeeping services I seriously doubt we will stay here again also our last night there there was a thunderstorm and the management did not bring down the umbrellas that are up on the second floor balcony in our opinion that was a major safety issue the room was nice but the lack of proper housekeeping really soured us on the Best Western

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We apologize for not meeting your expectations. Your comments will be reviewed in our next staff meeting so that changes can be made to remedy these concerns. Thank you for posting.

"Great place to stay"

5
duncantug, Fort Lauderdale, Florida 24/04/2019

Location is perfect. Short walk to Duval street fun. Close to free bus shuttle stop. The breakfast is outstanding. Rooms are large and clean. Pool area is beautiful. We plan to stay again when we are back in Key West

"Spring-break visit"

5
bhosking, Chicago, IL 23/04/2019

Parking was advertised as limited...we never had trouble parking during our stay. The room was much larger than we've experienced elsewhere. The room was very tidy. Breakfast was the typical offerings...it was perfect for my family. Our 12-year-old likes to make his own waffle. We will likely stay here again if visiting Key West.

"Great location, friendly staff and great breakfast"

4
Lynndzr, Appleton, Wisconsin 19/04/2019

This motel is very near the Southernmost Point and Butterfly Conservatory (both recommended as must sees!). It's about a mile from Mallory Square so you can walk it easily. The pool area looked very nice but we were too busy to enjoy it. Room was clean (although had a bit of a musty smell). Fridge worked great. The win was the continental breakfast which had many hot options and plenty to eat even for picky eaters. I would recommend this motel and would stay there again if I return to Key West.

"Exallent location"

5
scottp149, Winnipeg, Canada 15/04/2019

Rooms have been updated, very clean, staff is very helpful and the breakfast has a good selection . The location is very close to restaurants. I would stay again. The beds are very comfortable! The pool area is very nice!!

"too expensive"

1
User 15/04/2019

too much money for product you recieve. charges made to credit card immediately . incidental charge was too much. just an average over-priced motel in Key West far away fron the center of the action you go to see.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry we failed to meet expectations. Our location is actually in the heart of the Old Town District - close enough to walk to all attractions but still quiet enough to enjoy the island. We are on the lower end of rates in our neighborhood during this busy time of year. Book early for the best rate. Using our website at bestwestern.com will guarantee the lowest rate available. Thank you for posting.

"I love this hotel and will stay again"

5
Ann J, Wayzata, Minnesota 14/04/2019

This hotel is right in the middle of the good part of Key West. Two blocks from the ocean and the Butterfly Conservatory, and just one block from Duval Street. It was clean and friendly, and had a lovely pool. I was with my college-aged daughter, and it was quiet and yet accessible. We will stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you Ann. We appreciate your 5 star review and kudos. Come back soon!

"Paradise in Paradise !"

5
jennygolf2016, Naples, Florida 14/04/2019

After extensive research of Hotels in Key West we booked Hibiscus , not quite believing how affordable it was . We thought it was ' too good to be true ' and could not ' live up to expectations ' but it did! Welcoming , helpful , clean , well appointed great breakfast and lovely pool and surrounding area which promoted a community spirit .

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thanks for the 5 stars.

"Good Quiet Spot in Key West"

5
User 06/04/2019

We planned our trip to Key West at the last minute and I'm glad we found the Hibiscus Motel. It is a close walk to the Southernmost Point and easily accessible to Duval Streey. It is in a very quiet area and there was plenty of parking. Our room was large and clean and the pool area was nice. If we take another trip to Key West I would stay again.

"Great Place"

5
DMK_463, Macomb, Michigan 06/04/2019

So glad I chose to stay here. The location is perfect, the room was clean and spacious, the breakfast buffet was a great way to start the day, the pool area was nice and relaxing, and the price was relatively reasonable for Key West. There is a small grocery store nearby and you can catch the free Duvall Loop bus just a block away. I almost forgot to mention free parking for our rental car was also available. If ever in town again I would book this hotel without hesitation.

"Great place"

5
pccollins, Noblesville, Indiana 04/04/2019

Location is great, hotel clean, pool was refreshing and looked very clean and inviting. Would definitely return to this hotel for a longer stay. Room included a microwave and mini fridge/freezer which was an added bonus

"Look somewhere else...you can do better"

2
Rolemodel12, Key West, Florida 02/04/2019

My family stayed here for Spring Break. We had a great time in Key West. I won't stay at this hotel again. The front desk attendant Rita is the worst hospitality employees I have ever encountered. She was rude and unaccommodating for our requests. We had three adults and two tiny children in a double queen room. Called prior to booking and was told I could pay extra for a roll-in bed. Rita said this was not possible and instead our only option was to pay for a second room. So price of two night stay for 5 went from $620 to $1,240. We had no other option so we paid it. Inside the bathroom was horrific. Not sure how they rent the room with crud everywhere. Saw two black bugs in our room. I couldn't identify them but...gross. Giving two stars because kids loved the pool and hot tub. Breakfast was better than expected but cramped in a very tiny room. Won't be back, take care of your Rita problem.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry you were unhappy. Our rooms don't accommodate more than 4 people - and children, even infants, are people. When you book your reservation the system will not allow any more than 4 to be booked, no matter adults or children. There are several hotels that do have family rooms but we do not. This has always been the same at this property. We have never had cots or rollaways. All of this information is on our website and in our confirmation letter. We understand your frustration and we apologize for the inconvenience. Thank you for posting.

"Keys Spring Break"

5
User 01/04/2019

Came to Key West with friend from out of town during Soring Break for their teenage son. Can't beat the location and basic amenities ( breakfast, free parking and no resort fee) for the price. Only downside was beds were not very comfortable and they closed the pool area at 9PM. This is a resort town and the pool should be available at lest until 10 PM or 11PM, especially in weekends and if you have all adults. Will stay here again!

"Second Visit"

5
Paula C, Plano, Illinois 30/03/2019

This was a second stay for us. We really like this motel. It is at the quiet end of Simonton, yet everything in Old Town is walkable from there. It is clean, quiet, comfortable and safe. Breakfast included as well as parking. Lovely pool area. It is also a good value as Old Town Key West accommodations can be expensive. Thanks for another great stay, Key West Hibiscus. Hope to be back again soon!

"Quiet, Comfortable Well-Located Hotel"

3
Trogons, New Mexico 25/03/2019

We are retired Americans who pursue an active lifestyle, appreciate functional and clean lodging with easy-in and easy-out access. Would we stay here again? Maybe; lots of other choices in the area Notable positives: Good location in Key West; large tropical-themed rooms; two separate sinks; excellent free wi-fi; nice pool area Notable negatives: No elevator; linens are a bit tired appearing; no jets in the hot tub adjacent to the pool; expensive (as is all Key West hotels at this season)

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing the Best Western Hibiscus Motel. We hope you choose to stay with us again.

"Good hotel choice"

4
User 23/03/2019

We had a wonderful stay at the BW Hibiscus. Definately opt for the king suite. I am not sure how many they have, but we were in room 230. Located in the front of the hotel over the entrance. Very private and quiet. 2 huge rooms and 2 tvs. Excellent housekeeping. Good breakfast. Convenient location. Our only issue was spotty wifi service which they were never able to resolve. However they did adjust our final bill. Overanll an excellent choice in Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review and for your understanding about the wifi. Key West is a small island and sometimes things just happen that are out of our control. It was our pleasure having you as our guest. We hope to have you as our guest again very soon!

"Perfect visit!!"

5
User 21/03/2019

I researched key west hotels for a month before I found this gem. Parking and breakfast are free. And all of the rooms face the beautiful courtyard pool. We used the pool both days we were there. They have comfy lounges and plenty of seating around the pool. The gardens surrounding the pool were lovely. The rooms are HUGE and have a fridge and microwave. They even provide microwave popcorn. Perfect for my always hungry teens! The decor was very nice and everything was very clean. The location is great. We walked to Mallory square both evenings. There are lots of beautiful homes to see on the way. Southern most point is 2 blocks. One morning we were running late for our snorkel tour so we ordered Uber. It was $10 to the pier. The prices are very reasonable for the area. I would HIGHLY recommend this hotel. Can't wait to go back!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for such a wonderful review, Lisa! It was our pleasure having you as our guest. We look forward to your next visit.

"Frequent Returner"

5
Robert J, Boca Raton, United States 20/03/2019

I have been staying here 2-3 times a year for several years and will continue to. Great location...very clean and friendly....awesome pool!...what's not to like? As a result I will be back here in July- if not sooner!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We appreciate your review. See you in July (or sooner!!)

"Good location and nice rooms"

4
User 19/03/2019

The room was very clean and modern. The pool and Jacuzzi were both just what you need to relax. Breakfast was excellent. This property is completely smoke free and does not even offer a gazebo or covered area to smoke which was not fun during the rain. Price value was good for what services are provided.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your kind words. It was our pleasure having you as our guest. Thank you for choosing us. Please come back again soon.

"The Best (Western)"

5
Pioneer36701366595, Punta Gorda, Florida 17/03/2019

Absolutely love this hotel!! Very clean, great employees (always asking if you need anything) close to most everything and an amazing breakfast every morning! Celebrate our anniversary there every year!! Love love it! See you next year ❤️

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We appreciate that you return every year for your anniversary. Thank you for choosing us. Please come back again soon.

"Went over New years"

4
DianeMFromGa, Alpharetta, Georgia 14/03/2019

Great location, and the pool was nice and relaxing. I wish they allowed swimming until midnight. Sometimes you want to hang out in the hot tub and have a drink. Otherwise it was clean and breakfast is included. Key West is so expensive, book in advance to get the best price.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the kind comments.

"I expected more for the price"

3
Extradish, Kalamazoo, Michigan 12/03/2019

This was twice what I have ever paid for a hotel, and I expected something a little nicer. Instead it was a typical motel. We were on the second floor. Not sure if there is an elevator. Check if you need one. Place was quiet and the location was decent. Front desk staff (esp. the ladies) were not friendly or helpful. I returned the fancy Best Western goody bag so they could reuse it (yes, I care about wasteful plastic) and the lady looked at me like I was a freak. I wish they had bothered to tell us about the free city shuttle bus two blocks away. Would have saved us a lot of walking. All four bed pillows provided were harder than we like (and all the same firmness, which I don't understand. Give us a variety!). The free parking was good, and space was not a problem. Pool looked very nice but we did not use it. I understand that Key West is an expensive area. Owners could soften the blow of having to pay $250+ a night for a room that would cost you $90 in most parts of the country by offering some friendly, exceptional service. Instead the service was very mediocre. I would try another place if I ever returned to the area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry you were disappointed. Thanks for letting us know. We will work harder at providing better guest service. Thanks for posting!

"Budget motel"

3
Zenobia240, Australia 10/03/2019

The Best Western Hibiscus Key West is a budget motel style establishment. Our accommodation was spacious, clean and comfortable. The housekeeping service was meticulous and prompt. The only significant downside was the cramped breakfast area with minimal indoor seating (4 tables) and a self service area that was way too small for the number of guests.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting!

"Great location "

4
Mark H, New Jersey 09/03/2019

Real nice place too stay, very quite location, easy access to get duval street, public free bus takes ya where ya need.. pool area real nice too.. great pillows on the beds. Safe in room was nice to have. we'll be back!

"More than we expected!"

5
vnbond, michigan 07/03/2019

BW Hibiscus is a gem. Great location, very close to free Duval bus stop, easily walkable to many things and close to some great little bars and restaurants (Rum Bar, Moondog Cafe, Tipsy Rooster, Lobster Shack, Southernmost Cafe, Banana Cafe to name a few). Our room (204) was very clean, large, nicely decorated and had a fridge and microwave. Breakfast is included and we mostly used that for yogurt, fruit, bagels but there were more options. Free parking was great for our rental car. The motel has cute, retro charm and every person we encountered on the staff were friendly and helpful. Each time we walked through the lobby we were always greeted. Also personally really appreciated the water bottle filling station, used that a lot. Would not hesitate to recommend this motel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review! It is great to hear that you enjoyed your visit with us. Thanks for posting about the entire stay!

"Execellent Accomiadations"

5
Stay10579881598, Leesburg, Florida 06/03/2019

We thoroughly enjoyed our stay at Best Western Hibiscus. The suite we stayed in was very spacious, clean and very pleasant. Nice kitchenette with fridge,microwave, and coffee maker. Staff were very pleasant and helpful. I would make one small suggestion - another towel hook in the bathroom would be nice. We were there 2 nights and it would have been nice to have had one more hook.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thank you for choosing us. Please come back again soon.

"A very charming Best Western motel in Key West!"

5
IslandLife21, Parksville, Canada 06/03/2019

We absolutely loved this motel. Super clean, very friendly staff, gorgeously decorated rooms, comfortable, so inviting, nice landscaping, and a beautiful pool area w/ cabanas. Free WIFI, parking and breakfast. It's a block off of Duval and a block and a half from the ocean. It's a smaller motel, so lovely and quiet. We wouldn't hesitate to stay here again and would highly recommend!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We thank you for the nice review and 5 stars ! We appreciate our guests like you!

"Great Stay, As Always"

5
sully1993, Minneapolis, Minnesota 05/03/2019

This is my third time staying at the BW Hibiscus this year and visiting Key West. We always have a very pleasant stay - the pool is warm and clean, plenty of seating. Super convenient location on the island. You can be to the other end of Duval in 5 minutes via bike. Right by the Southernmost Point, Tipsy Rooster around the corner to grab a cocktail, and easy quick restaurants nearby. Ivan went above and beyond per usual to provide great service. My only suggestion would be they add recycling, especially by the pool. It's sad to see SO many cans and plastic bottles going into the garbage daily. We also had outages on our TV almost daily. The front desk let us know they were working on a solution with the provider. Overall, excellent place to stay. Highly recommend.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We think you're excellent too! Thank you for the nice review and 5 stars! We appreciate our guests like you!

"Good little place"

4
User 05/03/2019

This is a small cute hotel. Very tropical look outside. The pool was warmer last year when we went but still nice. The service is good and we had no problems during our stay. It's about a mile walk into the action but we still like it here. Would stay again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you. Please come back again soon!

"Great value"

4
Eileen K, Urbana, Illinois 28/02/2019

When I researched where to stay in Key West, I discovered that lodging can be expensive, especially since I needed two rooms for our family. I was a little skeptical when I booked the Best Western Hibiscus since its price was so reasonable. I'm glad that I accepted the Trip Advisor reviews. The service is outstanding, the pool is large and welcoming, and the surroundings and rooms are pristine clean. We parked our car and never used it during our stay. The hotel's location is fantastic. We walked everywhere or took the free Duval Loop bus throughout town. The complimentary breakfasts are standard fare for hotels—perfectly fine, but sometimes we preferred to enjoy breakfast at one of Key West's great restaurants. We were booked in two adjacent rooms on the first floor (a plus since there are no elevators). Strangely, the window faced an exterior wall, which made the room dark throughout the day---not a problem, really, since we were gone most of the days. My only complaint is a perfume odor in the rooms, especially when you first enter.

"Key West wedding"

5
briandQ5669QX, Melville, New York 25/02/2019

We came to Key Went for a wedding. We have always enjoyed Best Western. They did not disappoint. The pool was excellent and the breakfast was great. The rooms are large and clean. It is located a block off Duval street. Every Uber ride is under 10 dollars to every spot in old town. It was quiet at night and peaceful during the day for an afternoon break.

"Nice for a short stay!"

3
TravelAgent026, Fostoria, Ohio 18/02/2019

Staff was very nice but long time to check in room...arrived 1pm...room not ready til 430pm. Room 104 was large king with sofa bed...2 sink areas are a plus...room looked recently remodeled...1st floor right by pool...never was noisy. Pool was great...pretty warm...hot tub was not so hot...lots of places to lounge. The usual BW breakfast...the area gets very crowded...didn't care for the way coffee tasted. Within walking distance of just about everything...Duval Loop bus (free) picks up couple of blocks away if your tired of walking. No smoking anywhere on the property which is ok but you really should provide a area for smokers to go other than on the sidewalk!! For this reason only I won't be back!

"Great service and lovely accomodations"

5
rachel_sawicki, Lewes, Delaware 18/02/2019

The staff at the Best Western Hibiscus were very friendly and accommodating with our travel needs. They went out of their way to assist us with all of our needs and made our stay extremely enjoyable. Would recommend to any wanting to stay in Key West.

"Very nice quiet hotel"

4
Bruce W, Crozet, Virginia 17/02/2019

This quiet place is in a semi residential area just off the southern end of the strip. A free shuttle bus takes you where you need to go. The large rooms have comfy beds and 2 decent chairs and a table. The breakfast is good but indoor seating is limited. There is more seating in the nice courtyard pool area. only the mildewed bathroom prevented me from giving this place 5 stars.

"A good valu for money place to stay in Key West"

4
graney, Lake District UK 16/02/2019

We booked this Motel after reading tripadvisor reviews and were not disappointed. It is good value for money, in a central area. It was quiet and had a very good breakfast and provided microwaves in the room. The free parking is also a great plus point. All in all we were very satisfied with our choice

"Great stay"

5
Steffen619, Dusseldorf, Germany 13/02/2019

We were in Key West for two nights. The hotel has a good location to Southernmost Point. It is a good footpath to the city centre. The reception is well staffed, always friendly, and always has a nice small talk in stock. The rooms are huge and offer a lot of comfort, like a fridge, small sitting area and a table with coffee and tea. The bathroom could have been a little bigger. The breakfast is typically American and you can have breakfast at the pool. We spent 2 well restful nights there. We like to come again

"Affordable little gem"

5
MiamiNative755, Miami, FL USA 11/02/2019

We were in Key West for a family wedding. February is high season in KW, and we were kind of stunned by hotel prices. We shopped and found the Best Western Hibiscus. Honestly, we chose it because it was a brand we knew, was on the more reasonable side of the price range, and included breakfast. Somehow I missed that it was a motel, and when we pulled up, I was initially disappointed. Relatives had sent pictures of some of their similarly priced places, and they looked more luxurious from the outside. But when we got in, we realized we'd made the best pick. The pool area is, in fact, luxurious, the rooms are clean, comfortable and spacious and include amenities like a refrigerator, microwave, and extra sink. The location is wonderful. We walked everywhere. My family member's hotels that looked more luxurious also charged for parking, required driving to the historic district, and didn't include breakfast. I felt so fortunate that we ended up at this motel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate our great guests like you and thanks for the 5 stas and detailed review. Please come be our guest again soon.

"Love the Hsibiscus"

5
Flyer45533314897, Crete, Illinois 10/02/2019

This is the second time my sister and I have stayed at the Best Western Hisbiscus. The location and pool cannot be beat. The walkability is amazing. We did not need to rent a car. The staff was amazing. We have only stayed in the queen suite both times and it is very spacious and so close to pool and breakfast area. I look forward to coming back to Key West and would not stay anywhere else!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for choosing the Best Western Hibiscus Hotel. We appreciate the stars and kudos. Come back soon.

"Best Western Stay"

4
Sunnsand771, Greenwood, Indiana 06/02/2019

Our stay was great. The rooms may have some cosmetic issues, but the rooms were clean. The cosmetic issues were things like the door appeared to have water damage at the bottom and the vanities were worn. The cleaning staff was good. The breakfast offers hot items and they offer a different variety each day. The outside of the facility is clean and we felt safe staying here and at this end of Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We are happy you felt safe. Come back soon.

"I want it to be a 5"

2
ChixSouth, Tyler, Texas 04/02/2019

This property is in a great location in my opinion. The layout and decor is just cute as can be, BUT I cannot rate it as even an average 3 because of the humidity problem in the rooms. They seriously need a dehumidifier in the rooms. Everything is damp and doesn't dry in the rooms. Not only in our room, but in the people ‘s room next to ours and a guy in the lobby during our checkout also mentioned dampness in his room. I did report it and hopefully it will be fixed, but we smelled mildew ( didn't see it) and I think it can only get worse as temperatures rise.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry we failed to meet expectations. We will check this room and do what is needed to correct the issue. Thank you for posting!

"Location!!!"

4
RachelJ906, Carbondale, Illinois 01/02/2019

The location of this hotel is great. You are just over a block from Duval but at a quiet end of the island. The room was really big. It had a fridge and microwave. The downside was it was damp all the time in the room and the decoy is a little sterile. Breakfast was good and the staff was friendly. I would come back.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thank you for the review. We hope you come back soon.

"Convenient & quiet in Old Town"

5
655frano, Nashville, Tennessee 28/01/2019

Although i have been to Key West several times, I recently stayed here for 3 nights for the first time with a friend. I love the location in Old Town because it is quiet, yet within walking or bike riding distance to almost everything. Check-in & out was a breeze. The room was surprisingly spacious, with an extra sink srea outside the bathroom which was nice. We used the refrigerator, but not the microwave. There was a nice sitting area. The Sealy mattress was so comfortable, I seriously want one for my home! The pool area with hot tub looked nice with some people always sitting around. However, the pool did not seem to be heated, or we & others would have gotten in. We did see people get in the hot tub. I will definitely stay here again!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We hope you come back soon. Thank you for the 5 star review.

"Pleasant stay"

4
WebbDavid, Copenhagen, Denmark 27/01/2019

We spent 4 nights and were very satisfied. Clean and spacious rooms. Nice pool area with no music. The usual game of towels with people blocking sun chairs from dawn without showing up until afternoon. Maybe a 15 min policy would help? Friendly staff. The location is in my opionion the best in Key West. Possibly to walk around, but still a bit away from the noise. Wifi was good. Room 218 is quiet and in the back. Would stay again and would recommend. Breakfast was ok.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We will take your advice into consideration. We hope to have you as our guest again soon.

"Best staff ever! Wonderful facility! Traveling to Key West with someone disabled."

5
Marianne A, Saint Louis, Missouri 25/01/2019

The staff at Hibiscus goes above and beyond to be sure customers are happy and safe. We needed to make changes to our reservation at the last minute, coming in a day early. My husband is disabled and needs a handicap room on the lower level. We had this room reserved but it was not available for our last minute change. The staff were able to accommodate us with a first floor room, making sure my husband was able to use the room safely. They allowed us to stay in that room the next day past check-out time until our handicap room was vacated, cleaned and made ready for our use, all of the time concerned that we were happy. Hibiscus is a wonderful small motel in Key West. We stayed in a double queen handicap room that was very large allowing my husband to use the equipment we travel with. The walk in shower had a hand held spray and sturdy shower chair. The sink is able to accommodate a wheelchair although it's a tight fit. Housekeeping kept the room spotless and supplied with lots of soft, fluffy towels. There's a refrigerator, microwave and coffee service that is restocked every day. A free breakfast is provided every morning. Every day they offered fresh waffles, 3 types of cereal, oatmeal, fresh fruit, 2 types of juice, milk, yogurt, some type of eggs (one morning they had yummy cheese omelets), sausage and bacon, white, wheat and raisin bread, bagels and muffins. Located a couple blocks from the southernmost point, and a block from the quiet end of Duval street, makes this the perfect location for all travelers. My husband uses a mobility scooter and is only able to walk about 10-15 feet without it and he had absolutely no problems getting around the motel, the city and most of the restaurants and bars.

"Nice BW Motel in Key West"

4
Kleopetra, Norway 23/01/2019

We stayed for four nights when visiting Key West in December. The hotel was easy to find and was located conveniently for discovering Key West by foot. The room we got was spacious and clean, bed comfortable. Complimentary breakfast was good. We enjoyed relaxing by their pool and our stay very much. We can highly recommend this place. Thank you.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review!

"Great Place to Stay"

4
GWMtravels, London, Canada 21/01/2019

I decided to take a side trip on my annual Florida road trip. This hotel is everything one could ask for in Key West, without the huge rate. The lobby is very small, as is the breakfast area. Check-in went without a hitch, and I was upgraded to a pool view room on the main floor. A surprisingly large room, nicely decorated, decent bathroom and fluffy towels. Everything was spotlessly clean. Breakfast was a decent way to start the day. Far enough away, but not too far, from the action on Duval Street.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks so much!

"Great location, clean, overall great bargain in Key West"

5
timt157, Chicago, Illinois 18/01/2019

Helpful, friendly staff, clean rooms, good price point, and an excellent location just one block off Duval Street on the southern end. An easy walk to anywhere in Old Town and only about a 15-20 minute walk to the North end. I will definitely come back to this Best Western.

dBranham, Owner at Best Western Hibiscus Motel, responded to this review
Thank you for the great review! We appreciate your business.

"Thoroughly enjoyed our stay!"

5
ohsunseeker, Waverly, Ohio 12/01/2019

It was our first stay at this hotel. We have been to Key West numerous times. We will definitely return to this hotel. Great staff, great location, great value for the price! I always enjoy staying on the quiet end of Duval Street. We were only a block from Duval, close to South Beach and the Southernmost point.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!!!

"Really like this hotel"

5
TwoPawsUp, Indiana 08/01/2019

We stay here every year when we are in Key West. It is in a great location because it's 2 blocks from the action on Duval Street so it is an easy walk but the area is quiet. Housekeeping did a great job of cleaning our room and restocking supplies. The breakfast was good with bacon, sausage, eggs, cereal and breads. There were always parking spots when we got back. Hotel is clean and a good value for Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your continued loyalty and great comments!

"Great location"

4
User 30/12/2018

Love this hotel, it's quiet the beds were comfortable, breakfast each morning, and great location! Pool area is very nice! We walked and bikes everywhere from here, didn't use the car at all. Would definitely recommend!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your kind words. It was our pleasure having you as our guest!

"A pleasant hotel"

4
MariuCh007, Ozarow Mazowiecki, Poland 28/12/2018

Hotel location - VERY WELL, Cleanliness - WELL, Quality of rooms - GOOD :) Breakfast - BETTER than WELL, The quality of service in the hotel - VERY WELL, Free parking - GREAT, Value for money - AVERAGE (although it's a standard in Key West) Overall, I recommend it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you. Come back again soon.

"Convenient and safe"

5
911shieb, Colorado Springs, Colorado 28/12/2018

Quiet w/ great location; very accommodating staff and services, easy walk to Duvall St, small grocer, golfcart rental. Excellent pool, large room, breakfast and internet were included w/ my stay. Would definitely stay again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review! It was our pleasure having you as our guest!

"Great location "

5
432sadies, Minneapolis, Minnesota 26/12/2018

Large, clean rooms. Good continental breakfast. Walking distance to shops and restaurants. Would definitely stay here again. Pool was nice. Glad this motel was only 2 stories so it didn't block the sun when sitting at the pool.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review! It was our pleasure having you as our guest!

"The location is great!"

5
Fonda W, Logan, Ohio 26/12/2018

This hotel is in a great location. A short walk to a stop for the free bus. Also a short walk to the southern most point. The bus takes you to the major places, so no need for a car. There were restaurants within an easy walk. The pool area is nice and is very large compared to other hotels. The parking was also great and we never had trouble finding an open spot.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review and your detailed review. It was our pleasure having you as our guest!

"Christmas vacation"

5
aenutt9, Russellville, Arkansas 24/12/2018

Stayed here a few days before Christmas for a small vacation with the family. Everything was great. We didn't experience any problems during our stay. Staff were friendly and helpful. Would definitely stay here again. Most things within walking distance.

"Super stay - great property"

5
LicensePlateGuy, Tallahassee, Florida 24/12/2018

We've been before and we'll be here again in March. Super close to everything; clean and simple property - we're totally ok with that! Love the location. It's amazing. And we love Key West. They're in the area that allows you to be a traveler.

"Good Value"

4
jackib46, Hallandale Beach, Florida 22/12/2018

The Hibiscus Best Western was a nice hotel with a nice pool area. It was a block off Duval and a couple blocks from the Southernmost Point in the US. You could walk to many restaurants. The room was had had everything we needed including WiFi. The beds comfortable and the linens clean. The only employee we had contact with was at check in and he was friendly and efficient. My only complaint was that the floors were ceramic tile and, because it was raining heavily, they were very slippery when we tracked in with our luggage etc. Also, the tile was not the cleanest and could've used a steam clean. I would stay again because other than the tile,the room was good. I would just bring slippers next time.

"Great place for the price"

4
WxmanMD, Annapolis, Maryland 18/12/2018

Great place for the price, includes outside pool and breakfast buffet, place is right next to beach and park and within walking distance to Fort Lauderdale beach restaurants. Place was clean and convenient

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the kind words! Thanks for the 5 stars! Please come back soon. Thank you.

"Key West trip"

5
NorthStar5101, Homosassa Florida 18/12/2018

Every December for past 7 years we come to Key West for my husband's birthday. We have stayed at this hotel each time. It is in the quieter end of Key West. Rooms are very spacious and nicely decorated. Refrigerator and microwave in each room. TV has many channels including HBO and Showtime. The bathroom is nice with large sink area. There is also separate vanity with sink and mirror outside bathroom. So 2 people can get ready at same time. Pool area and surrounding deck are quite pretty with Key West foliage. Breakfast has many bread items eggs, waffles, bacon, cereal, yogurt, fruit, juices and coffee and tea. Local newspaper and USA paper available.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you every year as our guest for your husband's birthday. We look forward to having you as our guests again next year. Thank you for the 5 stars.

"Beautiful pool area, great location"

5
skiergirl92, Minnetonka, Minnesota 17/12/2018

just a block off of Duval street this location is perfect for exploring Key West and staying at a reasonable rate with breakfast included. The pool area is gorgeous and I wish we had had time to just lay out on the day beds down there. Right on the Duval Loop shuttle bus (free shuttle around Key West) we had no problem getting around. The rooms were extremely spacious (we had one with 2 queens) though I would say slightly outdated but it is a motel after all. In addition to our beds there was a sitting area, desk, mini-fridge, and bathroom which had a sink in it as well as a second sink outside the bathroom. Breakfast was very good as well and it was included. HIGHLY recommend anyone to stay here!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thanks for the 5 stars! Please come back soon. Thank you.

"Our 7 th stay!"

5
nycmom22, New York City, New York 14/12/2018

Need I say more? Love large heated pool. Shaded seating around same. Also palm trees. Room is large. Two queen beds. Sink in bathroom plus one outside bathroom. Immaculate. Good for all ages. Babies to seniors.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thanks for the 5 stars! Please come back soon. Thank you.

"Great value "

3
Teri H, SLC 12/12/2018

This place is a bit older and dated, but it met our needs well. They have the regular breakfast items, waffles, breAds, mini muffins, yogurt, cereal , juice. Eggs, bacon ( really good) or sausage. We were on the second floor and I didn't see an elevator. They had a sink in and out of the bathroom which is always nice. The bed and pillows were comfortable.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks. We hope to have you as our guest again soon.

"Key West Gem"

5
User 11/12/2018

Very nice reasonable hotel close enough to the action but away from the noise. Best breakfast included in stay. Clean meticulous rooms with quiet pool area. Front desk staff was very helpful. Definitely would stay again.

"In Key West for the Triathlon"

5
User 09/12/2018

My daughter, along with my 1 year old grandson, and I, met in Key West for the Triathlon. My GPS took me to the wrong address, so I called reception to ask for directions. He kept me on the line until I got there. The next morning, I was pleasantly surprised at the large selection at the complementary breakfast. So many items to choose from. Waffles, eggs, bacon, fresh fruit, hot and cold cereals, yogurt and more. And the location is perfect. An easy walk to Mallory Square and Duval Street. We'll go back here next year, for sure.

"Good location..."

4
DrBeenThere, Denver, Colorado 08/12/2018

Booked with the best discounted rate we could get. Quick check in that oddly required the names of all guests and car plate. Despite arriving at 6pm on a Friday with a Monday departure, we got stuck in 127 and 128 with a view of the pool equipment enclosure which was mercifully quieter than the very loud in-room A/C. The large room was clean an mostly good condition but had an eye watering smell of deodorizer. Beds are fine. Breakfast is basic but includes bacon and an omelette thing. The pool area is nice and partially shaded during the day, nice breeze on windy days. Constant drone of A/C units. Pool temperature is not cold and not hot, hot tub is a little hotter, pool towels in room. Good eating within a few blocks in any direction. In-room safe, safe off street parking.

"4 nights at the Hibiscus"

5
NeilfromDayton, Dayton, Ohio 02/12/2018

Great check-in with Ivan, stayed 4 nights in Nov. A spacious room, comfortably furnished, overlooking a pretty pool area. Fridge, microwave, good wi-fi, fine breakfast, friendly staff. This hotel is 2 blocks from the Southernmost Point monument, 1 block from Duval St.in a quieter part of the historic district. It gets 5 stars because we had a very relaxed stay here. I liked it and would choose this hotel again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thanks for the 5 stars! Please come back soon. Thank you.

"Perfect location "

4
ClaraWW, Montreal, Canada 01/12/2018

Perfect location downtown, you can easily walk from the hotel to most of the Key West attractions and to bars and restaurants. Rooms are large and clean, however, mine was really really humid. Good breakfast and good price.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thank you for choosing the Truman Hotel as your Key West hotel. Come back soon.

"nice area"

3
User 29/11/2018

the hotel was average, nothing spectacular. pool area was nice, well kept up. rooms were kept clean daily, they do have a great housekeeping staff. my room smelled a bit musty but that may be normal in the tropics. location st the end of duval was nice and quiet. one block from a bus stop which was very convenient. I would definitely stay here again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. Thank you for choosing the Truman Hotel as your Key West hotel. We hope to have you as our guest again soon.

"Very Good"

4
HappyOldOne, Leesburg, Florida 26/11/2018

All good -- Clean rooms. Good breakfast. Large Pool. Good value for the money. And good location in Key West (near the bottom end of Duval St). Parking lot is adequate, but can be tight. Call ahead, and the people at the desk can help.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your review. We appreciate your business. Please come back again soon.

"Made the right choice."

5
EMK260, Brooklyn, New York 18/11/2018

We looked at the hotel website and could not understand why this budget hotel got so many great reviews. In retrospect, we were happy that we followed the tripadvisor reviews & booked at this hotel. If you are looking for waiter service, an onsite restaurant or marble vanity cabinets, then do not book at this hotel. Otherwise, read on. Firstly, the super large, well heated, nicely landscaped pool puts many Florida resort hotels pool's to shame. The pool alone should give this hotel 5 stars. The hotel is located in a quiet relaxing area yet close enough either by foot or quick ride to any area of Key West. We were able to walk from the hotel to anywhere in Downtown in less than 20 minutes. The website pictures of the hotel do not do justice to the nice facilities. Surprisingly, the rooms are large, super clean, and well furnished. They have a microwave (with popcorn), a nice size refrigerator with a freezer drawer. My favorite part of the room was a second sink outside of the bathroom. Free onsite parking, standard free breakfast, and a filtered water machine to refill bottles, and super fast wifi all added to the value of the hotel. WITH NO RESORT FEES. We have been to nicer BWs & I have been to cheaper BWs - but the Hibiscus gave us the best experience & offers great value in an expensive area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for your very detailed review and for the 5 star review. We are happy you enjoyed your stay. Thank you for choosing us as your hotel and please come back soon!

"Clean, comfortable and very quiet"

5
ezflyer1, Richland, Washington 17/11/2018

This hotel is very clean, room was exceptionally quiet and loved the pool area. Staff was friendly and helpful about fun things to do in town. Would recommend staying here. it is a little bit of a walk into the main part of town but that is also nice because quieter on a busy holiday weekend.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review. We are happy you enjoyed your stay. Thank you for choosing us as your hotel and please come back soon!

"Clean and comfortable "

5
User 13/11/2018

I stayed at this hotel for four nights. First noticeable impression was the cleanliness of the room and grounds. Very nice sized rooms with kitchenette. Daily continental breakfast and free wifi. Very nice pool area in the middle of the hotel with ample seating and lounge chairs. Would stay here again, if I am ever back in key west.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review. We are happy you enjoyed your stay. Thank you for choosing us as your hotel and please come back soon!

"Fantasy Fest"

1
Sightseer02750584794, St. Pete Beach, Florida 13/11/2018

The Hibiscus is never a disappointment...friendly staff, clean rooms and quiet..the price is fair...breakfast is provided and great food within walking distance...I would recommend it to everyone and have in the past.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Did we miss something? Scored all 5's then overall score is 1. We are so sorry we failed to meet expectations. Thanks for posting.

"Annual trip for Veteran's day"

5
User 13/11/2018

Having been coming to Key West on Veteran's day since 2000. Our usual hotel has tripled the rates in recent years after being bought by a different company.We booked at the Hibiscus----SO glad we did. Large rooms nicely furnished. Two sinks, one in bathroom one outside. MiniFrig and microwave, and a very nice pool.Also a great free breakfast buffet and daily newspapers.

"Worked out well for us!"

5
wbggirl, Orlando, Florida 04/11/2018

The location of this motel is excellent. We could walk to so many places, and when we were tired, we just hopped on the free Duval Loop bus. We never had a problem finding a parking spot. All the employees we were in contact with were nice, friendly and helpful. Rooms were large, and the beds were comfortable. The extra sink outside the bathroom was very useful. The free breakfast buffet had everything we wanted. Plus, minted citrus water and hot beverages were available all day. The pool area was very nice and had lots of seating. The only issue we had was the refrigerator in our room made loud popping and clicking noises all the time, so we had to unplug it in order to sleep. I hope the BW Hibiscus is available if we decide to vacation in Key West again. : )

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the kind and raving review...and the 5 stars. We look forward to having you as our guest again soon.

"Excellent Hotel!"

5
jeffreymC3822HZ, Pittsburgh, United States 29/10/2018

Best place to stay in Key West! Clean, convenient and nice staff. Pool area recently upgraded and very nice. Beds are very comfortable. Cleaning staff pleasant and accommodating. Breakfast was plentiful and good.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the kind review. We look forward to having you as our guest again soon.

"Great Time"

5
Kenneth S, Smyrna, United States 22/10/2018

This is a great place to stay. Real near the Southernmost Point park. Easy walk down Duval to the center of activities and a $10 taxi or Uber fare each way if you choose not to walk.. Loved it and will be back..

"Another fab stay at the BW Hibiscus"

5
User 20/10/2018

Third stay at this place now, every time it just gets better and better. Undercover breakfast area added since our previous stay in May. We always recommend this little gem and will continue to revisit for as long as we can.

"Downtown Key West makes it convenient"

3
MisplacedConch, Oviedo, Florida 14/10/2018

Parking is a nightmare - not enough PARKING spaces. No washer/dryer for travelers. Close to downtown so if you get a good parking space - KEEP IT! You can walk the downtown area - but there are now shuttles.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet your expectations. Thanks for posting.

"Great stay"

5
pinkpanther1978, Salt Lake City, Utah 10/10/2018

Clean rooms. Great staff. Nice service. Would recommend. Will be back again. Thank you for a nice stay. I enjoyed the breakfast and bed was comfortable. Housekeeping staff did a great job. Well done, everybody!

"Great Location"

4
Mike M, Pennsylvania 07/10/2018

We always stay here when we come to Key West. The location is close enough to all the action but far enough to be a nice quiet spot. Normally would leave 5 stars but this trip only gets 4. Housekeeping was very unpredictable all week and the room smelled a little musty, I assume maybe they had some water last year from Hurricane Irma. Otherwise I still recommend this place.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting. We appreciate the review.

"Excellent value for money"

5
njwalsh2002, Banbury, United Kingdom 07/10/2018

Excellent value for money for the location. One block off Duval Street easy walking to everywhere we wanted to be. Nice spacious room with 1 king bed and a seating area, nice and clean. Pool area was nice. Breakfast was included in the room price. Free parking on site was a huge plus for the area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate the kind words and great review!

"Great Stay near Old Town Key West"

5
RCMHHawaii, Columbus, Ohio 05/10/2018

Had a 2nd floor pool view room for 10/3 & 10/4/18. Comfortable queen beds & spacious room with great A/C, which made for a great respite from high 80s temperatures with 80% humidity. Close to the Duval Loop free bus line & within easy walking distance to the Southernmost Point and some nice small restaurants. The complimentary breakfast was well stocked and the lady that attended to the food was very kind and helpful. Great front desk staff, also!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review! We strive to make our guests happy. Please come back soon.

"Excellent location"

5
Bonnie S, Brandon, Florida 02/10/2018

We love staying at the Hibiscus. The grounds are beautifully and topically landscaped, the pool is huge, and there is also a hot tub. The rooms are large and comfortable. There's adequate parking and breakfast is free.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for your 5 star review! We are happy you loved your room with the hot tub! We strive to make our guests happy. Please come back soon.

"Key West"

5
User 20/09/2018

Not only was this a great place to stay, it was clean, updated, walking distance to Duval Street, super staff, great breakfast choices it didn't break the bank to stay there either would love to come back again every year!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 star review! We appreciate the great review. We await your next visit!

"The Best!! Great room and location, awesome staff"

5
Anne E, Orlando, Florida 19/09/2018

So glad I booked here!! Easy to get to if traveling from the port. As soon as we walked in the door, the employees were amazing. We were able to get in our room early and we were even upgraded! The check in process was a dream. Our room was so spacious and clean. Enjoyed that a fridge, microwave and safe were in room. There was a nice desk and an additional sitting area with two chairs. Two sinks were in room- great for getting ready in the morning! The pool had wonderful seating options and was a relaxing spot. Hotel has a nice location and an easy walk or Uber ride to area attractions and restaurants. The staff recognized it was my birthday and surprised me by bringing a bottle of champagne to the room! This made me feel so special- what a great gesture! The breakfast in the morning positively surprised me. There was a good spread and in addition to the waffles you could make and varied cereals, hot bacon was provided! From now on I will only stay at this hotel in Key West!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much!!

"Poker Run"

5
User 19/09/2018

We have stayed at the Best Western Hibiscus every September for the past 15 years and always receive a warm welcome and a clean, cool room. The Hotel has undergone many positive improvements over the years. We hope to return again next September!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We appreciate the continued business and support. Thanks for posting!

"A great place to stay while visiting Key West"

4
William C, Hollidaysburg, Pennsylvania 19/09/2018

This was the second time we stayed here. The hotel is very nice and in a great location. It's close enough to the action that you can walk but far enough that it's quiet. There is sufficient parking for a full size double cab pickup but as always, It would be nice if the spaces were just a little bigger. Very well maintained and an OK breakfast. Most comfortable mattress I've slept on in a while! Our only complaint was that when we returned every afternoon, Housekeeping was either just starting or hadn't gotten to our room yet even after we had been gone 5-6 hours. The hang tags for the door did not have a "maid service requested" side. I should have mentioned it to the front desk and I'm sure they would have sent someone in earlier but I kept thinking they would catch on to our schedule. One other complaint was a bunch of guys at the pool one afternoon playing their music too loud. It's a pet peeve of mine...not everyone wants to listen to your music so keep it reasonable!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for letting us know. Sorry about the "music." Some people just don't get it. We appreciate the great comments!

"Good value"

4
Paula J, Springdale, Arkansas 17/09/2018

We picked the Hibiscus for a short two-night stay based on the price, location, and reviews. We weren't disappointed. It's not a luxury hotel but the rooms were very clean,the beds were comfortable, and the A/C worked well. Even though it's an older building, it is very well maintained. If you have mobility issues, be sure to request a first floor room. We did when we made our reservation and not only were we on the first floor, but also close to the parking area. The rooms were surprisingly large. The floors were tile instead of carpet and they were very clean The staff was very pleasant and seemed to take pride in their work. The Duval Loop free buses stop just a block away and make sightseeing in the Duval Street area very convenient. I would recommend this hotel if you are looking for value, clean accommodations, and a convenient location while visiting Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting!

"Time for fun"

5
User 10/09/2018

We drove down from Miami. Took our time and turned the music up! When we arrived Zach was there to greet us. We had a great room very large...more like a 1 bedroom apartment. Zach recommended a great spot for happy hour and dinner. The next morning Rita was at the desk. Very bright and bubbly. She was very helpful and made sure all our needs were met. This hotel has so many walkable restaurants and stores. Great beach restaurants within a couple of short blocks. And the pool was great. The whole experience was a much needed relaxing vacation. I can't wait to do it again!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post. We appreciate the great review!

"Hibiscus Happy"

4
leedort, Seminole, Florida 08/09/2018

This was a nice experience. Everything was clean and the staff was efficient, friendly and accomodating. I never had to ask for extra anything. They even held my suitcase for me after checkout until I could catch the ferry at end of day.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars! We appreciate your kudos! Please come back and visit us soon!

"Great service. Great location."

5
noidpt, New Jersey 06/09/2018

This hotel is located perfected right off Duval street within walking distance of all the popular key west attractions. The pool is great and family friendly. The staff is FANTASTIC. They were always willing to answering questions and help however they could to provide great service and last ,but not least the price is great.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars and for taking time to review our property.. We are happy your experience was great one! Please come back and visit us soon!

"Great value"

5
Tracy H, New York City, New York 05/09/2018

We decided at the last minute to go to Key West over Labor Day weekend. This hotel had a reasonable rate and a good location so we went with it. And we were very glad we did. The room was spacious and clean. The location was close enough to Duval Street to walk to, but not so close that you were amidst all the late night partiers. The desk clerks were friendly and helpful. Parking, breakfast and wifi were all free. Our only regret is that we did not stay long enough to enjoy the pool. It looked very inviting. Next time!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for taking the time to post. We appreciate it!

"Labor Day fun!!"

4
Diane H, West Palm Beach, Florida 05/09/2018

This Best Western was clean. The staff was hospitable. Continental breakfast every morning. Just a short walk walk to Duval Street. You can rent golf carts, bikes, and scooters from A&M rentals just a short walk from the Best Western. (Ask front desk for a referral card ) Have Fun!!!!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Beautiful place to stay"

5
Jessica C, Hollywood, Florida 04/09/2018

My husband and I celebrated our wedding anniversary for the second time at this hotel and we do recommend this place. Very clean and it has a big pool area. Rooms are clean and also very close to park your car, steps away from your room.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Happy to hear we helped make the anniversary special. We appreciate the great post!

"Great located, clean hotel with clean rooms & lovely pool"

5
racheljohnson92, Colchester, United Kingdom 04/09/2018

Amazing hotel and experience, within walking distance from Duval Street and the sea front. Fantastic pool with bed-type sun lounges, we had a pool side room which I would recommend asking for. Breakfast was basic but tasty and hot drinks available all day. The room was well decorated and clean with all the facilities you would need. The bonus of complimentary popcorn to use in the microwave was a super touch! You can use the launderette at the hotel opposite & cheap bike/moped rental is located 3 minutes walk away.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting. We appreciate the great review!

"Great Place to Stay!"

5
HopeinVA, Virginia 30/08/2018

We were so happy with this hotel, 3 couples met up here due to the affordable cost and location to Duval Street and were very happy to find that the hotel was so much more than we expected... so clean, neat, stocked, staff was very pleasant and Ivan was the best!! Ivan reminded us consistently that it was a no smoking facility (which we teased about all the time) yet his sense of humor was fantastic!! The room was very spacious, pool was well maintained and the breakfast was better than most homes have! Our group can't say enough how fantastic this place was and the staff too - Ivan also helped us with some great food places and beaches too! My husband and I stayed on the bottom floor, I was worried I would hear upstairs folks sliding their chairs across the floor, but no noise (hope we were the same when we came in at 4am!), another couple had the "suite" they loved the extra room. Absolutely no complaints at all, great location, great price, great hotel! My only suggestion would be for the rooms to have more hooks to hang the towels on - I think we had one on the back of the door, but after showers and pool we had many wet towels we wanted to hang.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars and for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Excellent visit"

5
sarahsdc78, Miramar, Florida 29/08/2018

Very clean, staff was exceptional, room was very comfortable and the breakfast was good. Will definitely return again. Within walking distance of restaurants and stores. Very friendly staff willing to accommodate my needs

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It was our pleasure having you as our guest. We really appreciate and value your words. It was our pleasure having you as our guest. Please come back soon. Thank you.

"Good location"

4
FLAGSA320, Ehrenberg, Arizona 29/08/2018

This property is located towards the southern tip of the island. The rooms were clean and everything worked as it should. They offer a nice breakfast bar with a good selection of hot and cold items. The staff kept it well stocked and clean. You can walk to all of the local attractions, which eliminates the problem of parking. There are plenty of choices for eating and shopping in the neighborhood. We enjoyed the local deli that made the best pressed Cuban sandwich this side of Havana, and the free range chickens will keep you entertained.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We hope to have you back as our guest soon!

"Highly recommended"

5
User 29/08/2018

- Walking distance to Southernmost Point photo opp area.- Near Duval Loop bus stop.- Great staff.- Loved the first floor pool view room (so easy to get luggage in and out of the room).- Loved how they have a *filtered* water fountain by the ice maker. That's the first time ever that I've seen a hotel provide guests with filtered water for free!- They provided A LOT of towels in the room even though there were only 4 of us. Usually when we check in a hotel there are only 4 bath towels, a couple of hand towels and a couple of face towels. I think BW Hibiscus provided at least 8 of each.- Parking on site always has a lot of free spots.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the 5 stars and for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Off the beaten path"

4
Elizabeth1022013, Hollywood, Florida 28/08/2018

For a budget hotel in a quiet area, this is the one. It is on the quiet side of town but close enough to Duval to crawl towards all the action. Or take the Trolley service if you prefer not to walk. Restaurants within a few hundred feet, safe, clean area. Nice folks, easy check in and check out, free parking. Free Breakfast, clean rooms. My only complaints: We had two Queens in our room. One mattress was over worn, sagged on the side and squeaked. It needed to be replaced, this was mentioned to guest services. Pillows are WAY to big and not soft & comfortable at all, I left with a neck ache and regretted not bringing my own pillow. This was mentioned to guest services who said that is what Best Western provides. Breakfast pet peeve: Best Western should provide a second "egg" option such as boiled eggs which can be refrigerated, I personally hate those microwave pseudo egg omelets. They did have an offering of waffles which you could make yourself. Lighting definitely should be added to pool area for early evening swimming. After a long day of sweating there should be no reason not to be able to take a dip after dusk until say 10-11pm to as not to disturb patrons who wish a good nights sleep adjacent to the pool. This is available at your competitors hotels and is a no brainer for this area of Key West. That being said the employees were a delight and the hotel itself very nice. Not 5 star nice but nice nonetheless for a budget hotel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We will take your comments to our team. It was our pleasure having you as our guest. We really appreciate and value your words. It was our pleasure having you as our guest. Please come back soon. Thank you.

"Fantastic spot Walking distance"

5
EWatson2010, Randolph, Massachusetts 20/08/2018

From check in to check out. Pleasant experience. Clean updated room. Awesome breakfast. different hot food each day. Great pool area. Walking distance to everything. Didn't use the car from check in to check out. A block away from the 90 miles to Cuba Buoy. Within a mile to Higgs Beach. Walking distance to Mallory Square, although the City provides a free us anyway

"Had a great stay"

5
User 17/08/2018

This was my first time staying at the Best Western Hibiscus and I had a great time at this hotel. I like staying near the southernmost point of Key West because it is in Old Town, close to Duval and all the things to do, but it is also a little quieter. The location of this hotel is great. The hotel had a free breakfast in the morning which was very good and convenient. The pool was nice and a great way to cool off in the heat of August. Always plenty of lounge chairs, and everything was clean and nice. Beautiful palm trees and plants make the hotel pool seem like a resort but at a fraction of the cost. There is no pool bar, but I purchased beers at Ana's Cuban grocery store across Simonton Street. Our room was spacious. The beds were comfortable, and the bathroom was also quite large. We made use of the refrigerator in the room. The only thing we had to get used to was that our room was usually not made up and cleaned until late afternoon. At first we worried our room was forgotten but then realized it just took longer for the staff to get to all the rooms. This is just a minor issue. The price per night was reasonable and a fantastic value for what you get. Going in August we got a reasonable rate, but during busier times you may pay more. Great room, great location, thanks for a great vacation!

"Hidden Jewel"

5
User 14/08/2018

Ideal location, just off Duval Street. Walking distance to Southernmost Point Buoy. Easy access to downtown Key West. Nice pool, hot tub and good breakfast. Big clean rooms and friendly helpful staff. On-site parking. Rooms for handicapped persons.

"Weekend get away......"

4
rrivera57, Miami, Florida 14/08/2018

Great location, close to everything.....love the suite with the extra space, the mini fridge, the small dinette space and the atmosphere.....SouthernMost Hotel is across the street, beach is about two blocks away, there is a pool on property and parking is free...

"Awesome stay again "

5
hnybee09, Jamestown, North Carolina 13/08/2018

Stayed here in the past and it was fabulous. Just returned home from another great stay here. Rooms are spacious, clean and very comfortable. Plenty of extras like a 2nd sink/vanity outside the bathroom, popcorn for the microwave and super cool hang outs by the pool. The only issue I can find is with the tile around the pool, and outside ground floor rooms,not only is it tile and very slippery when wet but it's black! When you get out of the pool before you can even hop onto a chair your feet feel like they are on fire!

"Great location"

5
Bonnita S, Brandon, United States 11/08/2018

Perfect location and great for families or couples. Close enough to walk to Duval Street, but away from the crowds. Friendly staff and beautiful grounds. We keep coming back year after year. Breakfast is an added bonus, as well as free Wi-Fi.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We look forward to your next visit.

"Good location, nice place."

4
EasternIowaH2o, Eastern Iowa 09/08/2018

A little dated decor, but the rooms were super clean, and had tile floors, nice no carpet! Great breakfast!!! Lots to choose from. Service at the front desk was excellent, checking in and at check out.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. Come back again soon.

"Great small hotel!"

5
Christine V, New York City, New York 08/08/2018

My family of four stayed here for 4 nights at the end of July and we enjoyed our time here very much! Clean, large rooms, staff was nice and the pool area was great! The pool area never felt crowded as it was large enough for many people. My husband and I loved stepping our of our room and just opening the gate to the pool area. Our 13 yr old loved that the pool went as deep as 8ft; he really practiced swimming here! We ate breakfast daily at the hotel (eggs are a bit odd, they also have waffles, bagels, sliced bread, fruits, bacon, sausage, juices, coffee, yogurt) and we found parking daily no matter how late we arrived. Duval loop bus stop(free bus) is about 1-2 blocks away from the hotel which is very convenient when you don't want to walk. Staff was pleasant and we would definitely stay here again when back in Key West.

"Short Summer Vacation"

4
aromacortrebor, Tampa, Florida 07/08/2018

Stayed for 3 days and really enjoyed the BW Hibiscus. It is a smaller hotel with clean rooms, clean grounds, and the staff was pleasant and friendly. It is nicely located at the quieter end of Duval, just one block North of the main drag.

"Great Place!"

5
Susan B, Marietta, GA 06/08/2018

First time staying at Hibiscus. Accommodations were great! Great location. Rooms were amazing. Pool area clean. Free breakfast buffet each morning. The area is small so it can get kind of crowded at times but the food was enjoyable. Would stay again!

"Nice Surprise"

5
woztrip, hertfordshire 31/07/2018

UK family of four with two teenage sons on a Florida tour staying in mid July 2018. Hotel 5 of 6 – stayed 2 nights. Was supposed to be staying at a nearby hotel, but got switched here due to renovation work, very glad we did, well worth the drive down from the Everglades. Hotel room was a good size with fresh decoration and a pool view through nice shutters, air con was modern and quietish, no road noise at all and very quiet all around. Breakfast was fine, the usual buffet type, and it was pleasant to sit outside by the pool. Fantastic pool, good size & depth, but, the water was too hot, I have never been in a pool like it, I'm not really complaining, but I like swimming, not just floating about in a bath. Shame that the Jacuzzi was impossible to use, you couldn't go in as it burnt your feet trying. I Spent a memorable few minutes one-night floating on my back watching the stars and then International Space Station passed overhead (the pool opening hours are quite relaxed). Plenty of free parking and good location to the sights at the quiet end of Duval Street. We drove to Fort Zachory Taylor and had a very nice day there. Sunrise viewing at Edward B Knight Pier close by, where I was lucky to watch a Manatee cruising by while I was watching the lobsters & fish. Love the chickens roaming about everywhere in Key West but don't think that you are guaranteed a decent sunset, we were disappointed, but the Manatee at sun rise made up for that.

"Nice place"

5
Chugger71, Gainesville, Texas 30/07/2018

Very clean. Large rooms, good AC, nice pool, good breakfast, and great location. Walking distance to many attractions including Hemmingway House and lots of good restaurants on the south side of KW. Would recommend.

"Great Value and location"

5
Eheath09, Elgin, Illinois 30/07/2018

Love this hotel, especially for the value and location. You are only 2 blocks from the Southern Most Point. its a bit of a walk to Mallory Square but you are right near Duval and all the shops and bars are on the walk over.

"guest"

5
Antonio E, Lake George 29/07/2018

Nice kept property. Good location . No resort or parking fee. Well kept pool. Clean facility. Nice continental breakfast. Proffsional front desk and breakfast staff. Very comfortable bed. Clean room. Over all happy with property.

"Family stay"

5
Leslie2221, Greenville, Illinois 28/07/2018

Key West isn't exactly for kids, but this hotel and pool is far from the party crowd and a great stay for families. My kids loved it. Great pool atmosphere, other families were there, great service and great location for families.

"Great location Lovely Room"

5
sheryl1111, Deerfield Beach, Florida 22/07/2018

Spent one night at Best Western Hibiscus in Key West. Lovely clean room and great pool area. Full breakfast included. Let us park all day even after checkout. Flexible about early and late checkouts. Located very close to downtown and free Duval Bus Loop taking you most anywhere you might want to go. Only negative was the cost. Very expensive. Just over $400 for the night. No discounts offered.

"Great Location"

5
User 22/07/2018

We stayed at this Best Western while in the Keys in May. It was a perfect location for us. It was in walking distance of many things that we wanted to see. A bus also stopped close to the hotel so that you could catch it instead of walking. Our room was clean and the staff friendly. If in Key West again, we would consider staying there again.

"A highlight of our trip!"

5
wctravelerLosAngeles, Los Angeles 21/07/2018

Having not been to Key West with kids before, I wasn't sure where to stay that would be a good fit. After a lot of online searching I came across the Best Western and trusted the good reviews. I am so glad I did. This little motel was perfect for us! The inner courtyard was beautifully laid out, with a lovely (I think salt?) pool and great seating and lots of plants. After long days exploring we had so much fun relaxing in this little oasis. Our room was spacious, clean and comfortable. The free breakfasts were of a good quality - the kids loved the waffle maker. The staff were pleasant and helpful (we lost some things and they helped us find them, etc.) The location of the hotel was perfect for us too. We were just a few blocks from the Southern Most Point and it was a great jumping off point for all of our on foot explorations. There was ample parking too, which made it easy for us to come and go when we wanted to use our car to get places. If we go back to Key West we will definitely stay at the Hibiscus again!

"Gem"

5
gordy1210, Stirling, United Kingdom 21/07/2018

This is a lovely hotel in a great spot. The rooms are huge and comfortable. Pool is great and you are a couple of minutes from southernmost point and a gentle stroll to Duval and Mallory Square. Breakfast good and staff very helpful

"Average and affordable"

3
User 21/07/2018

The BW was the more affordable options on the island, and it was a great deal location-wise (you are walking distance from Duval Street, beaches, sites, shops and restaurants). If you are not a walker, there are bicycle and scooter rentals at every corner! The free breakfast is definitely a plus but it's pretty average at best (bagels, bread, yogurt, eggs, bacon, juice, cereal, waffles). I wish they had more water available given the heat (they have yummy fruit infused water during the day but none in the morning). The breakfast space is super small so it gets packed very quickly so heads up if you're hangry in the morning! Head down early. The room was nice! We stayed in a King Suite which overlooked the pool. It was very quiet and we were very comfortable in the room. They don't have a lot of toiletries available so be sure to bring your own - they just had soap, shampoo and conditioner. There's a CVS not too far from the hotel to pick up whatever you need. The room had a fridge, microwave, coffee, and even popcorn. The TV had a plenty of channels. The WiFi was pretty spotty, just a heads up. I think my favorite part of the hotel was the salt water pool. Very spacious, plenty of space to find a lounge chair and relax. Next to the hotel are some great places to grab a drink or bite to eat. I made a habit of grabbing a Cuban coffee at Ana's around the corner, and a drink at the Tipsy Rooster (order a shaken marg from Lisa - she will not disappoint). All in all, an average but comfortable stay at the BW. If you're on a budget like we were and are not snobby when it comes to hotels, this is the place for you!

"Wondeful stay!"

5
User 12/07/2018

I have stayed at Best Western Hibiscus before, but it has been a few years. The room is large and comfortable. I love the pool area with plenty of chairs and cabana beds! I love the whole retro feel of the BWH. And Rita at the front desk was AWESOME!!!! I will definitely stay again and recommend it to friends.

"Quiet, clean, convenient location."

5
J B, Tampa 09/07/2018

A great property to stay at. Nice pool, spacious rooms, and a great free breakfast. The price was the best in Key West. Close to downtown, and walking distance to Southernmost Point. Or rent a bike and checkout the town.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the review! Please come see us again!

"2nd Time Staying Here and Excellent Again"

5
larjoranj, Nashville, Tennessee 09/07/2018

This is our 2nd time to stay at this Hotel. I see the rating has dropped from 16 to 21 since we stayed here 2 years ago but I don't understand why. The desk help could not have been friendlier. The rooms are large, about 18 x 34, so over 600 square feet. There are 2 queen size beds, a sitting area with 2 comfortable lounging chairs and a small table. A work desk where we set up our laptop. A fridge, microwave, dresser and a closet to hang clothes. The room is so big none of this is cramped. There are 2 bathroom vanities. 1 is in the bathroom with the tub/shower and the toilet. The other is separate, in the room itself so that 2 people can be shaving, combing hair or whatever at the same time. The place was spotless clean. I ALWAYS take a roll up foam mattress topper with me on vacation so I can't comment on how comfortable the bed would be without it. The A/C would keep the room as cold as we liked.The free breakfast was good every morning. Sausage or bacon, eggs, omelets, bread, fruit, cereal and waffles. It's not a a large seating area but it's clean and well attended. We didn't use the pool but it's clean and people seemed to be enjoying it. There is parking on site at this hotel and not all properties are like that in Key West. My daughter stayed at another place and had to park a block away every night. It's within walking distance of several restaurants and attractions. And it's much less expensive than most places we checked out. Our stay was about 770 total for 4 nights in June. We were visiting my son, who manages another property in Key West, and he stopped in to see our room and was very impressed with the size and cleanliness. If you are after one of the fancy, remodeled, plantation house style hotels with antique furniture this isn't it. If you want clean, spacious, affordable and convenient I don't see how you can do better. We will stay here again our next trip. I would add that I don't think the hotel has an elevator to the 2nd floor so we requested the 1st floor and they were happy to accommodate us.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your kind words and great review are truly appreciated. Thank you! Please come see us again!

"Adorable and affordable!"

5
User 08/07/2018

We stayed at the Hibiscus after a great recommendation from a friend. I was unsure about staying, as a best western property isn't typically on our radar. I'm glad we tried it out - This hotel is adorable! All the rooms opened to a courtyard with a large pool and great landscaping. We were traveling with our teen daughters and they loved the convenience of just hoping on your bikes and being on Duval within a block - two blocks from the southernmost point! The rooms are a decent size and very clean. Nothing fancy, but certainly comfortable. The staff was very accommodating and friendly and the free breakfast was an added bonus! Right on the same block is a fun and friendly local outdoor bar and across the street is a little market (Ana's I think) that sells a great Cuban coffee! You can't go wrong with the Hibiscus!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your kind words and great review are truly appreciated. Please come see us again!

"Nice hotel close to Duval street"

4
PiaP2, Odense, Denmark 04/07/2018

We were in town for 3 nights. Our travel agent recommended the Hibiscus among other things due to the location - close to Duval street (lots of restaurants and shopping) and in walking distance to many of Key West sights. Friendly staff, clean and spacious room, nice pool, ok breakfast (could wish for a few more items on the buffet), free parking. In our room was a fridge, coffee maker and a microwave + a free bag of popcorn for the microwave.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your review is greatly appreciated. Please come see us again!

"On a Harley"

5
HarleyMatt, Bristol, United Kingdom 01/07/2018

They are are all good at looking after bikers Its a safe place to hang your hat... Just do not get too drunk you don't know what your doing...You know what I mean........If your on a Harley ..I think no one will touch you....

"Great place."

5
User 27/06/2018

So typical of Best Western standards. Comfy bed and pillows. "Old" Florida spacious room. Extremely clean. Have stayed here every time I go to the Keys and it is always just the best.Rooms open onto pool area. So pleasant to hang out here after a day in Key West.You will not be disappointed!!

"Close to Southernmost Point"

4
User 25/06/2018

The BW hibiscus is a very clean well ran hotel. It had clean rooms and a nice pool area. The only reason I didn't give it a fifth star was because the small breakfast area. It was hard to navigate because of the size and traffic. Overall nice place with decent prices.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We look forward to your next visit.

"Overpriced."

2
colbox, Delray Beach, Florida 24/06/2018

The hotel is average. If you plan to have many people to a room, then its worthwhile. The air conditioner kept us awake most of the night, as it kept coming on and off. It was very noisy and obviously needs servicing. Checking in and out was challenge as the check-in and check-out staff were on tbe phone. When we checked out the receptionist was on the phone with her GM, so she said she had to take it! Customers come second! The breakfast was tasteless and the coffee tasted like swill! For $300 a night we expected more. Disappointing! No plans to return. We will look for somewhere more central.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet expectations. We will try harder. Thanks for posting!

"Wonderful Stay"

5
User 18/06/2018

This hotel was great! A very clean, and spacious room. It was a great location being near Duval street, and all the shopping and restaurants; without being in the noise of the street too. And, the pool and grounds were very nice. Highly recommend!

"Girls Getaway 2018"

5
WannaBfoodie, Port Orange, Florida 15/06/2018

I absolutely LOVED this place. The gentlemen on the night staff were quick, efficient, and above all personable. The rooms were spacious, clean, and well appointed. Breakfast was a full hot buffet, bacon, eggs, fresh fruit, waffle maker. The breakfast attendant during my stay was a young lady, she was wonderful answering any questions we had with a smile. The hotel itself is located on the quieter end of Key West, just a block from Duval Street. The salt water pool was warm, inviting, and relaxing; with plenty of seating. We loved everything about this place. I would recommend this hotel to everyone!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the kind words and great review! We appreciate the post and we hope you visit with us again.

"My only complaint..."

4
62kaitlynh, Saint Louis, Missouri 14/06/2018

Would be the beds. They were very hard! Other than that, it was a great stay. The room was large, service was good and breakfast was basic but good. You can walk to the southernmost point easily and Mallory is about 12 minutes.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Clean Grounds and wonderful pool area, Great Location-Quiet, Nice Staff"

4
L H, Arlington Heights, Illinois 12/06/2018

Clean grounds, great pool area, umbrella tables on 2nd floor patio's for guests, quiet area, perfect location to walk to beach and Duval Street. Staff friendly and helpful. No rooster issues waking us up too early. Bed was very comfortable. Nice kitchen area with little table, fridge, microwave and sink. No elevator so prepare to walk some steps if you are on 2nd floor. Only recommendation would be to update bathrooms. They are old. Tiled walls and caulk worn. Could use a few towel bars instead of hooks to hang wet towels and wash clothes on. This was a good choice for us for our 3 day visit to Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. As a matter of fact, we are doing some renovating over the summer. Come back again soon.

"A Must for Our Annual Dive Trip"

5
firetrucker518, United States 11/06/2018

For the past few years my dive buddies have stayed at this motel on their annual dive trip to the USS General Hoyt S. Vandenberg. This trip has always been a highlight for our group. One of the reasons it is such a highlight is This Motel. The staff is so friendly and accommodating. It is a very short walk to Duval Street and the night life and still quiet and relaxing you have to remind yourself that you are in Key West. The Pool and pool area is so clean and relaxing after a days diving or a night out on the town. Thank You to all of the staff at the Best Western Hibiscus!! You make this trip so much better.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We look forward to your next visit.

"Nice in Key West"

4
User 01/06/2018

Affordable and clean. A nice pool for the kids, and an age policy that kept the hard college partiers away, this is at the extreme southern end of Duvall St (and a block over). It is a ways from the action of Mallory Square, but we needed the exercise to walk of lunches and dinners anyway! Really, the walk wasn't bad, just make sure you have good shoes; just about everything KW is walking distance. Not a whole bunch of parking, but we managed to have a spot every night, and we felt secure nestled in with some very high end resorts. We wouldn't hesitate to stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We look forward to your next visit.

"Awesome"

5
maddierit, Barnegat, New Jersey 19/05/2018

Totally a paradise in Key West away from but close to the activity of Duval Street the pool area is relaxing and secluded , staff is friendly and informative we will return to this hotel in the future We had to leave a day early unfortunately but this hotel was so accommodating. We WILL be staying here on future visits Thank You Best Western Hibiscus !

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review! See you next time!

"Quiet and great location"

5
HarleyAdams, Monroe, WA 14/05/2018

Very clean with a nice pool area and location walking distance to the public beach and Duval Street. Quiet, in fact the pool closes at 9pm which we thought was a little early. Free parking is a nice bonus. Smaller hotel which we also liked.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review!

"Finally, a decent Best Western"

4
lars639, Des Plaines, Illinois 13/05/2018

I stay away from Best Western due to past experience, but the BW in Key West was fine. Our 2nd room overlooked the large pool. The beds were fine, the bathroom was fine, the tub/shower and toilet were a bit outdated. The exterior window in the bathroom was nice to have, letting in fresh air when taking a shower. There was a sink in the bathroom and one outside the bathroom, a nice feature. The pool was in excellent condition. Breakfast was ok. The coffee was bitter. Even cream did not help mellow out the flavor. The assistance working the kitchen area was helpful. Each night was $241.99, not bad for Key West. The location is away from all of the action and noise, but close enough for walking into the center of downtown, which could take 20-40 minutes, depending on how fast you walk and how crowed the sidewalks are. About a 10 walk to the Hemmingway home. The hotel blends into the area. I felt safe at night. No laundry room, but we were directed across the street where it was OK to use another hotels laundry facilities.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting this great review!

"best deal in Key West- near everything, affordable, clean"

5
Rebeccasue2011, Orlando, Florida 10/05/2018

This is a smaller, older motel, but very well kept, clean and really affordable. It's near all the action, without the noise and traffic.The rooms are large, and comfortable. They have a beautiful pool area with a hot tub and padded sunning couches. The free breakfast included Belgian waffle makers and eggs and sausage or bacon. The staff are all friendly and helpful. Definite winner!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post! We appreciate the kind words!

"Perfect location!"

5
User 08/05/2018

Best Western Hibiscus was the perfect choice for us. It's a block from Duval but you wouldn't know it because it was so quiet. The heated salt water pool and hot tub were well maintained and plenty of seating for sunbathers and for those seeking shade. The entire staff was extremely friendly, courteous and efficient.Maintanence staff was pleasant and hardworking. Rooms were clean,spacious and beds were very comfortable. Plenty of towels were available and enjoyed the microwave popcorn and refrigerator in our room. We enjoyed eating our breakfast by the pool daily and being greeted by Shamara every morning. We loved the delicious fruit and mint infused water in the afternoon that she had made! The landscaping was beautiful too! Great location - 3 blocks from The Southernmost Bouy, 2 blocks for Terrific Sunrise Pics, a block to Ana's Cuban Cafe, one and half blocks to catch the Free Duval Loop bus and half a block to the Tipsy Rooster bar and liquor. We look forward to returning next year and will definitely stay here!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!!!

"Fits in with the city"

4
Mike H, Phoenix, Arizona 07/05/2018

The hotel appears to be older but that fits in with the city. It is near the southern most tip of the island and is close to Duval Street. We found that the location is close walking distance to the Hemmingway Museum, a must see. The staff was wonderful as our reservation had been messed up but we got to our room without a fuss. The hotel is pricy but so is most of Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting!

"The rating is in the eye of the beholder - this one was good for the class of accomodations!"

4
3boys4me, San Diego, California 07/05/2018

I picked this motel based on the rating here on tripadvisor and its proximity to Duval St., but thought I'd chime in with my thoughts now that I've stayed at this motel. Admittedly, we normally stay at a little better class of hotel, but we were travelng with our adult son so we wanted two rooms and I didn't want to pay a lot for our two night stay in the keys. This placed looked to fit the bill. The room was what I would call industrial minimalist style. It had a futon in the living area and a small dining table with metal chairs. The wall were painted a bright mustard yellow and green - kind of interesting.... Our room was quiet, the bed was comfortable,the AC worked really well, and it was reasonably clean (the floor felt a little gritty like there was sand on it, and there was hair behind the door in the bathroom, but nothing really gross). The floor was buckled a bit in the dressing area. It had a microwave and coffee in the room. While we didn't eat breakfast there, they did offer a free breakfast, which was usual motel fare - scrambled eggs, make your own waffles, coffee, juice, etc... They had indoor and a small patio outside for eating. The pool area looked nice enough and they even had little cabanas, but again, we didn't use the pool area. The motel was walking distance to a small beach, the southernmost everything in the continental US, the butterfly conservancy, and more... Duval St. was just two blocks away, the it was a good 1/2 mile or more to walk to the start of the bar scene. I'd recommend renting bikes for the duration as Key West and Duval St. is best for biking, scooters, and golf carts, as parking is pretty limited.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting all of the great info about the motel. We appreciate your business.

"Great location!"

5
Sheri S, Nacogdoches, Texas 05/05/2018

This is a wonderful older hotel in a great location. Just two short blocks from the southernmost point, and right around the corner from the trolly stop to take you around town. The hotel has been beautifully maintained and recently renovated. Our room was spacious , immaculate, and had a nice seating area. The bed was very comfortable, and we loved the breakfasts in the morning. The pool area in the courtyard was amazing and our favorite place to hang out. You won't be disappointed by this hotel.

"Great location"

4
Jutta W, Germany 03/05/2018

Friends of ours stayed here last year and recommended this hotel. We were there for just one night but this was the perfect location for everything we wanted to do. Other reviews already stated this and I can only echo it: this is a great location at a fair price; Southern Most Point around the corner, Duval street one block away. Great eats in the vicinity. Quick and friendly check in, large room, very clean. Air conditioning quite noisy but we were able to turn it off for the night (temps ok this time of year). Comfortable beds, although very firm mattresses. Breakfast great, great variety and everything fresh. Make your own waffles fresh, they are delicious. We recommend this and would stay here again.

"Great hotel, great location"

4
Laura F, Lexington, KY 02/05/2018

Very nice rooms, great pool, and very friendly staff. The free breakfast is really good. Close to Duval Street, and a free bus runs a loop around that whole area, which is really convenient. Also, the Tipsy Rooster next door is a great little bar/liquor store. For the price and location, I highly recommend.

"Very Comfortable "

4
Yoshiko H, Orange County, California 30/04/2018

Great price, great location, nice people, nice complimentary breakfast; comfortable room with a great shower! What more can I say; oh and no parking fees! Housekeeping could improve. We were in a mini Suite with a nice barrier between the sleeping area and the bathroom; one of us likes to get up very early and the other likes to sleep in. The barrier works well with this sort of situation!

"I'll be back"

4
Liketotravel2thesun, Chicago 30/04/2018

First time in Key West. This place is across the street from hotels much more expensive, and this had everything we needed. The room was huge, spotless and lovely. Bed was very comfortable. The pool is amazing. Big. Crystal clear water. I believe it has a saline filtration system. Lots of lounge chairs. Free buffet breakfast. All staff we encountered (phones, desk, cleaning crew, breakfast hostess) were wonderful. There is free parking on site but we arrived by plane, and took cabs or walked everywhere. There are also free buses, which we figured out on our last day. No need to rent a car.

"Great Location "

4
Susan H, Tacoma, Washington 27/04/2018

We choose this hotel based on the price for the location. We were pleased with our choice. The location was great and we were able to walk down Duval street and down to a number of restaurants on the water. If you want to book a room that is reasonably priced, at a great location, that is clean and comfortable, then this is a great choice!

"Probably best hotel in Key West."

5
Svitlana88, Chicago, Illinois 24/04/2018

Beautiful location at downtown, close to everything. You don't need a car to go around. If you need transportation a free bus Duval loop, Uber and Lift are available almost momentaery. Hotel has a great parking, very quiet with a perfect sound isolation between rooms and from outside noise. Great hot breakfast, everything is fresh. Hot tea and coffee and fruity iced water available all day long. Nice pool hidden from streets. Soft new furniture. But beds are too firm, more softness would be desirable. Just slow toilet. Very clean. Great! Great! Great!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property. We really appreciate and value your words. to review our property. Please come back and visit us soon. Thank you.

"Lovely stay in a convenient location"

5
R P, Fort Lauderdale, Florida 23/04/2018

Everything was very nice. Clean, quiet, comfortable, convenient location, walk-able to Old Towne. I would definitely stay here again. There wasn't anything that I didn't like. Free breakfast too. I liked the microwave popcorn that was in the room. Was my perfect Midnight snack. Bed was comfy.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. Come back soon!

"BW Hibiscus Key West"

5
User 23/04/2018

Hotel was great considering lingering hurricane damage. Price point seemed pretty high for quality but location can't be beat. Walking distance to Duval Street food and activities. Rental car handy but not required, other local transportation options available.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it.

"Convenient Hotel with Huge Rooms"

4
brw115, Charlotte, NC 23/04/2018

We were at this hotel for two nights and found it to be very convenient to just about anything you want to see in Key West. As long as you are not afraid to do some walking you can walk all of Duval Street and down to Mallory Square as well as many other places. The rooms are huge compared to most hotels with a separate sleeping area with a door you can close (great for early risers). There was some water damage on the floor in the room we stayed in but no smells or mold as far as we could tell. Breakfast area is small but adequate and the parking is suitable.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property and for telling people that there isn't a mold smell. Key West is humid and if you're not used to the humid air, people think it's mold. We really appreciate and value your kind words.. Please come back and visit us soon. Thank you.

"No decaf t-bags is the only criticism"

5
nycmom22, new york 21/04/2018

How perfect a place that the only suggestion I can offer is include some tea bags that are not caffeinated? This place gets updated every two minutes. Great pool area. Rooms are immaculate. On the quieter Atlantic side. Not the Gulf side.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you for letting us know about the decaf tea so I can alert our breakfast staff. We appreciate our great guests like you. Please come back and visit us soon!

"Excellent hotel, super location."

5
jcjhennessey, Stirling, United Kingdom 20/04/2018

Enjoyed break in Key West, hotel is ideally located to explore the area on foot. Super chill-out pool area, quality bedrooms with comfortable beds. Excellent breakfast provided by lovely lady! Wish we were there for longer ...

"Affordable and clean"

3
LoJo466, Bayville, New Jersey 19/04/2018

Yes, in the quite end of town but you might need that. Staff very nice n accommodating. If ur looking just for a clean place that you are not paying a pretty penny, check this out. Book early!! Get a good deal. Free breakfast renovated rooms n stay poolside. The only one thing I would say bad is that the pool closes early.

"Best Place...Best of Both Worlds in Key West"

5
Dana B, Niles, United States 18/04/2018

If you want a place that gives you serenity but is close enough to the action then stay here. We walked the .9 miles to the Mallory Square area but there is a free bus just one block away. You will be two blocks from the Southern Most Point. We loved the fact that we were near great local places and away from the Cruise Ship crazies. But we did walk down to the touristy places, Sloppy Joes, and to the Harborwalk. It was nice to go back to a fantastic pool to relax and nap before dinner time.

"Best Western Hibiscus Motel Great Stay"

5
User 17/04/2018

The Best Western Hibiscus Motel in Key West is a great place to stay. It is in a good location and a quick walk to the Butterfly Experience and the southern most point of the US. The hotel is clean and the room was large and very nicely decorated. The breakfast was very good as was the service. The pool area was clean and well kept. I would definitely recommend staying here on my next trip to Key West.

"Nice stay at the Hibiscus"

4
esrangers, Santa Clarita, California 15/04/2018

I was at the hibiscus for 2 nights to attend a wedding at another hotel. The cost of the rooms at the event hotel was above what I had to spend so I made reservations at the Hibiscus. I had a double Queen room. The room was ready prior to the 3 PM check-in so that was a plus. The beds were very comfortable. The room was clean. The breakfast was overall good. The Hotel was walking distance to the event hotel and close to the Southernmost Point, Duval St. and the Hemingway House. Overall a very satisfied stay and trip. The only item I place as average is the value (price). Depending upon when you make your reservation, the price will change. So book early.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting We appreciate the kind review.

"Super Location with Short Walking to Attractions"

5
Pratya S, Bangkok, Thailand 07/04/2018

We (with party of 4 adults and 2 kids) did stay only one night but we could complete all attractions by walking.....Perfect. Duval Street, Mallory Square, Southernmost Point, etc. Hotel provide free parking. Then, just walk and walk to explore Key west. Breakfast was OK as we loved it. Room is quite big and we love free microwave-popcorn in the room. Highly recommended.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Awesome stay at the best western!"

5
User 04/04/2018

Everything was perfect. Great breakfast (omelets, bacon, waffles, bagels), clean pool, clean and large room. Staff was very helpful with giving us advice on the area. We would have stayed another night if we could! Cant wait to go back!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post. We really appreciate the great review. So happy you had a great time!

"Nice Place, great location in pricey Key West"

5
montecfo, Virginia 03/04/2018

We stayed here for four nights in March (pre-Easter week). Rooms are huge. We stayed in a double queen room. The room had a fridge, microwave and coffee pot. Everything was updated-we were in room 207, which did not have a pool view, but was quiet. In updating they have made some nice touches with Savannah shutters, wood-look walks, and the soothing paint colors. Pool was nice too with a jacuzzi. Breakfast was pretty good. Eggs, sausage and waffles plus the usual cereal and bagels. Location is great on Simonton, a block from south end of Duval street. We walked all over the island from here, but it was particularly accessible to Higgs Beach, Southernmost Point, the Butterfly Sanctuary, and Ana's Cuban Cafe (recommend) as well as other restaurants.. Do book at the hotel's site for discounts (at least when we booked). Key West is not cheap that time of year, but it seemed to be a good value especially given the room size.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review!

"Great location! "

4
Emilywa25, Maywood 03/04/2018

This hotel is in a great location. You can walk over to Duval Street or go explore The beach. The pool is very nice and there were plenty of chairs and places to sit. The room was average. It had a musty smell and the floors could use a good mopping. The breakfast was average. Go early for breakfast because it gets very busy and the area is small. The reason I gave this hotel a higher rating is because of price and location. If you want something super fancy, you will have to pay for it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting!

"Wedding weekend"

5
Christine W, Seaside Heights, NJ, United States 03/04/2018

We had a great time at the pool. The breakfast was a nice touch. We loved the fruit infused water that you could get all day long. The staff was friendly and the location was excellent for getting to the hot spots on Duval St..

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the great review! We appreciate it!

"Gem in town with large rooms, clean, quiet, with a courtyard pool and nice breakfast."

5
3hikers92, Marshfield, Massachusetts 02/04/2018

My son and I stayed in a first floor room, which contained tile floors and two queen beds. There are two sinks and a very quiet AC unit. The room was spacious and had a microwave and fridge. View to the pool and easy (and free) parking. The staff was professional and friendly. Easy check in and check out. We walked everywhere, but you may want to UBER or taxi to the dock end of town and Mallory Square. I hope the prices don't go up as this motel is better than some of the 4+ stars we've tried.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Awesome stay!"

5
jasonandrewsfla, Orlando, Florida 27/03/2018

Friendly staff that went out of their way to make us feel welcome! It is also a great value for accommodation in the area! The motel was clean...with large rooms with updated bathrooms, nice pool area and great location near Duval street!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review!

"Great find!"

5
Bellalynn, Boston 27/03/2018

Wasn't sure when we booked but this hotel was a pleasant surprise. Rooms were huge and spacious. The room had a musty odor the entire time, but didn't bother us all too much, as we were not in there for most part. The pool area was much better than expected and had cute cabana type chairs, and places to get in the shade. No bar, but you walk across the street or next door for a drink. The free breakfast was nice (had eggs which I appreciated), and Karl or Carl, not sure how he spelled his name was the best part. Greeted us with a smile and was helpful every morning in making sure I got what I needed (as I have food allergies). Met some great people at this hotel too, and we will be back next year!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you! See you next year!

"Frequent guest - will return again"

5
Robert J, Boca Raton, United States 25/03/2018

I come to Key West 4-5 times a year and always stay at the Hibiscus Inn. Great location...very clean rooms...friendly staff....excellent pool....priced reasonable. My 7 yr old daughter and I are always very satisfied and will keep coming back here

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time for your review. Come back again soon.

"Pleasant Stay, Well Maintained"

4
Paul S, Port Stanley, Canada 25/03/2018

We stayed here in March 2018 for one night in the Key West high season. Price was $303 tax incl. (the most I have ever paid for a Best Western or equivalent level hotel). The place was well recommended on tripadvisor and I can see why. It is a lovely place with a nice pool and hot tub. Property was well maintained and clean. Room was clean and comfortable. It is in a prime location within reasonable walking distance to the sights in Old Town / Duval Street. Staff was pleasant. We paid for a street view room but got a pool view room, which was a bonus, as the pool area is quite beautiful.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting! the great review! Come back again soon.

"1st visit ever to Key West"

4
User 25/03/2018

Awesome location in old town--a block from Duvall St. Very friendly, helpful staff. Very clean facility inside and out. Value--Key West prices--to be expected. However, the most I've ever paid for a hotel room.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time for your review. Come back again soon.

"Great value and location "

5
BJ2366, Owasso, Oklahoma 22/03/2018

After spending hours on the internet to find the perfect hotel for our family (2 adults, 2 kiddos. 12 and 13 year old). I settled on the best western. This hotel is in the perfect location and has all the amenities. The rooms are huge. Pool and hot tub very clean and well maintained. The staff goes above and beyond. Yes, our room had a musty odor but not bad enough to complain or ruin our trip. It smelt like every other hotel we have stayed in in Florida or the years. We would totally stay here again. The money you save by staying here you can afford other great things in key west like chartering captain Tom from easy day charters!

"Very goo choice"

4
User 22/03/2018

First time to Key West and was hesitant to stay at a motel. This looks to be an older remodeled motel that is nothing fancy, but clean, spacious, has a great heated pool & hot tub, and best of all it is in a perfect location to walk to everything. Duval St is 3/4 mile long in length and this motel is at one end of it. It was perfect to walk up to Mallory Square and back. If you are about location and don't need the posh of a new hotel, this is an excellent choice.

"Cleanliness"

3
User 22/03/2018

Room was great size but do not take of your shoes floors very dirty, could see the dirt wash away in shower from feet. Also could use some pool music. Staff not very friendly. Arrived a bit early & am pretty sure although they told my party our room was not ready it was which is very disappointing.

"A HIDDEN GEM!"

5
wendy s, Indianapolis, Indiana 22/03/2018

Just one block from the famous Duval Street, this hotel is a great place to stay! Within two blocks of the "most southern point', it is within biking distance to all the great tourist attractions! Very spacious rooms, heated pool and hot tub (just hot, no jets), and FREE (who doesn't like free?) breakfasts daily of eggs, bacon or sausage, cereal, muffins, toast, bagels, juices, and make-your-own waffles!! Very clean and staff is exceptionally accommodating and friendly!

"Loved It!!!"

5
jintfan89, Palmetto, Florida 21/03/2018

We have found the hotel we will stay at on all our future visits to Key West. The staff was friendly and helpful. They checked us in and got us into our room a couple hours early. The accommodations were clean and comfortable. Enjoyed the pool area and the breakfast was terrific. One block north of Duval St at the south end of the island so it accessible to everything. Very satisfied.

"Wow! Best value in town"

5
christine c, Raleigh, North Carolina 14/03/2018

My husband and two college age children stayed in this comfortable, spacious, clean , perfectly located Motel. From the wonderful breakfasts sitting by the pool to the wonderful staff, especially the breakfast guy. He is wonderful!! Tip him, he deserves it.

"Great Key West Motel!"

5
RunandTravelMom, Michigan 14/03/2018

Stayed for one night and will stay here again, highly recommend! Spacious, clean rooms with super comfortable beds, nice linens. Very friendly and helpful staff. Beautiful Pool area with comfortable seating all around, including cabana style area to lounge. Pool and hot tub were clean. Free breakfast had good options to choose from. Great location -close to Duval street, Southernmost point area. Key West Cuban Coffee nearby has great coffee and Cuban sandwich!! Once you get used to initial sticker shock of nightly rate at all of the Key West hotels, the value of this motel wins hands down!

"Great Place"

5
TDebenny, Bayville, New York 13/03/2018

I have to admit we've stayed here 3 times altogether. We keep coming back because of its location, cleanliness and amenities. What I need to say is this place is all about value for what you get here. Updated rooms,incredible free breakfast,superb service and the pool is big. The hotel encircles the pool so it's really private and quiet. I really doubt you could do better unless you need posh. I don't think we would ever come to stay in Key West with out staying here. Book it!

"Another great stay at the Hibiscus"

5
Michelle S, Wallingford, Connecticut 13/03/2018

I stayed at this hotel twice about 12 years ago and decided to come back to Key West again with friends. The Hibiscus was the most affordable place to stay within walking distance of all the action. We were all very pleased with the cleanliness of the hotel and the service. We all loved the courtyard area where we hung out by the pool a lot and the free breakfast (basics like bagels, waffles and a few hot options). Great place to stay for a reasonable price! The rooms were very clean but did have a little bit of a musty smell at times. Overall, I would highly recommend this property if you are visiting Key West and don't want to pay the outrageous prices that some of the other resorts charge.

"Wonderful location"

4
Camorra B, Orlando, Florida 12/03/2018

We booked a room here at the last minute due to an issue at the place we were originally going to stay at. I booked it online and showed up maybe 10-15 minutes later around 10pm. It was a beginning of a much needed 7 day vacation. Positives: Check in was really quick and painless. The room was clean and very nice. Free parking and Wi-Fi. The breakfast was always top notch (the man who hosted it everyday was really nice and kept the place spotless) The pool had alot of nice comfy places to lounge. Close to all the action yet far enough away it wasn't noisy. Negatives: The rooms had a problem with humidity. Not sure why we kept the ac running the whole time. But it wasnt doing much to help with it. Overall we had a great stay and i know ill keep this place on my list of places to stay well in Key West.

"Great location"

5
Karen5877, Pittsburgh, Pennsylvania 05/03/2018

Located 2 blocks from southern most point on Key West. Very nice accommodations, great service and breakfast included. Pool is nicely heated and staff very responsive. Free city bus 2 blocks away to ride into old town area when you get tired from all the walking! 5 min. walk to Butterfly Conservatory which is awesome, beautiful and so peaceful. Catholic Bacilica 10 min. walk. Beach access is not close.

"Nice staff. Great location. Rooms smell horribly "

2
laura1955, chicago 04/03/2018

First the good. The location is wonderful. Close enough to Duval street to walk but far enough away for peace and quiet. The rooms are in a square around a swimming pool courtyard which was great for us with multiple rooms. Breakfast was decent. The usual eggs bacon and cereals. The most charming man helped us with so much. Carl. Check him out and say hello if you stay here. The bad. The rooms smelled musty. Looked newly decorated but they were definitely moist and smelled really really bad. Getting into bed wasn't cozy at all. Sheets felt damp. We turned air up high hoping to take the humidity out but there was just too much built up over too much time. I wouldn't stay here again due to the rooms which is too bad as it was a decent property at this price point.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry about the room. We are working on getting everything back in order after the hurricane. I hope you let us know which room you were in while you were here so we can address the problem. We don't want our guests to have bad experiences. Thanks for posting.

"Beautiful pool area and close to beach"

5
GrayMare42, Indianapolis North Suburb 03/03/2018

Spacious clean rooms, tropical setting pool area in courtyard with rooms on all sides of pool. Ok complimentary breakfast, near Southernmost Point Buoy and beach. Free off street parking lot and near city bus stop close. Will stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post a review. We appreciate your business and the kind words here! Thanks!

"GREAT LOCATION - GREAT RATES - GREAT 3 STAR HOTEL"

5
curlykurlz2, Miami, Florida 02/03/2018

This hotel is in a great location "On Duval Street" towards the southernmost point (a block or less from the southernmost point public beach). The hotel is well kept, has a nice pool area with lounge chairs, tables/chairs/umbrellas and a small cabana, free parking, and a free worthy continental breakfast (waffles, eggs, Danish/muffins, yogurt, bagels/breads, fruits, cereals, different juices, water, etc...), rooms are the standard three star hotel with double beds (or a king), desk, chair, private bathroom, vanity area, closet, TV, etc... If you have not figured out by now Key West is an expensive island so this hotel for its location and rates is a deal!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting! Thanks for the kind words and great review!

"Outstanding, except for the dampness"

4
User 02/03/2018

We loved the property, the pool / hot tub, the location, the staff, the breakfast, etc. The price was decent for Key West (given the high season rates), though Key West prices are much higher than many other destinations. This hotel is close to the action - 1 block from Duval Street, and 20 min walk to Mallory Square - but far enough to provide peace & quiet. Our only complaint from our 3 night stay was the dampness. Towels, bathing suits, etc. just stayed wet, and even the bedding & furniture felt a bit clammy. The front desk said it was likely due to the new A/C units (which we loved - quietest units we've ever used). These may be replaced again, but in the meantime, the hotel should remove all used towels every day, even if the guests leave them hanging. Hopefully they get this issue fixed ASAP.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you! We are working on getting everything back in order and on point. Thanks for posting and next time you are here we will have everything perfect!

"Beautiful hotel off Duval Street "

5
User 25/02/2018

I just stayed here for 4 days on a friend getaway and I was completely impressed! The rooms are immaculate and the service by all staff members is outstanding. The breakfast is extensive- eggs, sausage, bacon, waffles, bagels etc. I highly recommend this hotel!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Great stay"

5
George R, Schenectady, New York 24/02/2018

We stayed for 2 nights. The location is great- easy access to many attractions and right near the free Duval bus loop. We did a lot of walking and hopped on the bus to cool off between attractions. The pool was really nice for an evening swim . The complimentary breakfast made it easy way to start the day.

"TOP SHELF SERVICE, PLEASANTLY SURPRISED !"

5
Matt S, Conshohocken, Pennsylvania 20/02/2018

The BW Hibiscus is not the highest rated hotel in Key West, but in our opinion it may be the best value in this great town . The Hibiscus staff is what sets it apart from other hotels we have stayed at in Key West. The location is a little bit away from the craziness of busy Duval Street but close enough for a short walk to the action. We always rent scooters in KW and A&M scooters has an office around the corner. The marker buoy / photo op of the southernmost spot in the continental US is 2 blocks away. There are many nearby top rated restaurants , within easy walking distance. The rooms were better than average and equipped with fridge and microwave.The pool and hot tub were great and a welcome respite from the partying that KW is famous for . The complimentary breakfast was good and the attendant Carl was friendly and most helpful . We will stay here again .

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Wow! We appreciate the kudos! Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Anniversary celebration"

5
thess72018, Destrehan, Louisiana 20/02/2018

My husband spent 3 nights here, Feb. 16-19. The hotel is in a great location, walking distance to many attractions and close to bus/trolley stops. The room was spacious,McLean and comfortable. Boarding is free and there is complimentary breakfast every morning. I will stay there again!,

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Great location and decent rooms"

4
Heather A, Tampa, Florida 15/02/2018

This Best Western was the best location while in Key West. We walked everywhere! The room was ok for the price. It was updated but a little musty smelling. The pool was great! Breakfast is served everyday and was the standard continental breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Great Mid Price Hotel"

4
User 15/02/2018

A great place to stop over when visiting the keys. Good sized rooms with great bathrooms. A short 5 min drive away from the hustle and bustle of the centre of Key West; close enough to get everywhere and far enough to not have your sleep interrupted.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Very good stay - lacks welcoming"

3
Mayble B, Ontario, Canada 14/02/2018

Stayed here - hotel was great. Staff were quite friendly with exception of hotel person (Rita) at the front desk who checked us in and out. It was one of the most unwelcome welcome's I've ever had. Same with the checking out. A refresher in customer greetings is needed. The gentleman looking after the breakfast was awesome - very friendly and helpful. Kudos to him! Rating is 3 because of in-and-out service. Rating is 4 because of other staff.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for letting us know. We appreciate it!

"Best hotel for the price"

5
User 14/02/2018

This hotel was wonderful. I researched all the hotels in the area. This one has everything you need without extra costs. It has a pool and hot tub (with no resort fee), has parking (no fee), free breakfast!!! (With eggs, bacon and waffles!). It is in a quiet neighborhood so you will get a good nights rest. But it is near a stop for the free bus that will take you near Duvall street and Mallory square.

"Perfect !!"

5
beachgirl541124, Ventnor City, New Jersey 13/02/2018

We recently stayed 2 nights in January, although the weather was a bit windy/chilly, we had a great trip. This hotel is really perfect. Such a prime location- you can walk to Duval or as we discovered, there is a free Duval Loop bus that comes every 15 minutes and one of the stops was a block from the hotel. No car needed! The room was really spacious and the beds very comfortable. The pool was WARM and large and the free breakfast was really nice. It was great to eat poolside in the morning. The employees were so friendly and helpful and nothing could have been improved upon. Great job!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great post!!

"Great stay, Great Staff"

5
lovetotravel8590, Florida City, Florida 07/02/2018

Upon entering the parking lot, you will see there is parking for electric golf carts, that can be plugged in. Upon entering the reception area you are warmly greeted by an amazing and friendly staff. There is a small area with tables for eating, with a coffee machine, and some great infused citrus water. The rooms all seem to wrap around the pool, with pool views, there is a large pool and pool area in the center of the hotel. Our room was large with 2 beds, a separate vanity area from the bathroom. It was nicely decorated, and comfortable. You do have a little walk to everything but it is not terrible, renting a gold cart is not a bad idea if you are able You are in close to many restaurants. Would definitely recommend, and stay again

"Could have been better."

3
hollymR8372PI, Boynton Beach, Florida 04/02/2018

Would have been better if WiFi worked. Would have been better if management cared that WiFi was not working. When management informed of the problem they sent someone out with a cell phone. Cell phones don't need WiFi to work and they couldn't understand that.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the post! When the cell phone has the WiFi turned on and the DATA off, then yes, only the WiFi will work. We understand the difference, and that is why we try with our own cell phones first. There is sometimes a problem with the service provider, Comcast, so if we can check that first, we do. Then if the modem needs to be rebooted we start there. We also have support available by calling an 800 number provided in each room. When everything checks out on the property and the WiFi is working, it may be just an equipment issue. Usually the agents at our support company can walk the guest through getting their iPad or other items online without issue. We understand the importance of having access to the internet and we will always do our best to accommodate our guests, even if we need to move you to another room. So sorry we could not get your equipment online for you.

"A Great Hotel In Key West"

5
bbb456, Aberdeen, Idaho 03/02/2018

We loved this hotel! It was super clean, comfortable bed, pretty tropical decor, quiet. The courtyard area with pool and hot tub was nicely landscaped, sheltered from the wind and we swam and soaked lots! The staff were friendly and helpful and the complimentary breakfast was generous. It was a couple block's walk to watch the sunrise and about a mile to watch the sunset, and other downtown attractions. We didn't at all feel unsafe walking back to this hotel after dark.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post this great review! We appreciate the kind words!

"Pros and cons"

3
travel963, Boulder, Colorado 03/02/2018

Pros: good location for us--near the Trolley Tour stop. Beautiful outdoor pool. Friendly staff. Nice free breakfast. Free parking. Couple of good restaurants within walking distance--Ocean Grill and Bar, New York Pasta. Cons: Pricey, and had to pay 1/2 months in advance. Room smelled very musty and mildewy--caused me to wheeze the entire time in the room. AC fan runs non-stop, never quiet. Toilet ran entire 48 hours we were there, and didn't flush reliably. Desk outlets handy, but dead, so I got up the next day with a dead phone and a dead laptop. No hair dryer. Not much in the way of lotion, shampoo, or conditioner. Would not stay here again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We wish you would have contacted the front, we could accommodated those issues. We hope that you come back and stay with us again. Thank you.

"Pleasant stay in Key West"

4
Esra B, New York City, New York 02/02/2018

Great hotel, great location close to every attraction on the island. We had a very large room with a pool view. Clean room. Good variety of breakfast. Very friendly and helpful staff. Large and beautiful pool with jacuzzi.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Beautiful hotel close to everything ..."

4
whatdelayindustries, Toronto, ON Canada 31/01/2018

This hotel is spotless. We had a beautiful and spacious room on the main floor with a view out to the pool. The beds were comfortable and the linens were like new. We had a one bedroom suite. It was huge for 4 adults. The shower pressure is good and the bathroom had a vanity outside the shower room so that two people can get ready at the same time. The pool is very clean and the patio furniture is lovely. The whole area had a resort feel. It is a 5 minute walk away from the '90 miles to Cuba' marker and about a 20 minute walk to Sloppy Joe's. We took a cab back at the end of the evening and it was less than $10.00. This hotel is entirely non-smoking. Laundry facilities are located at the sister hotel across the road as well which was convenient for us.

"Pleasantly Surprised!"

4
User 24/01/2018

Loved the room! We shared with another couple. The room was very spacious. Loved the extra sink/vanity area outside of the bathroom. Bed was comfortable, pillows were nice and poofy. Shower head was higher up so I didn't bonk my head. We had a ground level room right next to the pool. We didn't hear any outside noise from our room. I also really liked that the floor wasn't carpet - but there was a huge area rug. The room was very cute, spacious and comfortable. We would definitely stay again. The location was perfect as well.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the positive post!

"Free Parking!"

5
Prudence L, Boca Raton, Florida, United States 23/01/2018

We stay here every year(last 8 yrs)..... the rooms are LARGE, Clean, 2 sinks - 1 in the bathroom & 1 out with vanity(nice when 1 person is showering the other can get ready out of bathroom), microwave( with package of microwave popcorn for late night snacking!) fridge, Amazing FREE Breakfast, FREE ample parking & within walking distance to Southernmost Point, Duval, Historic Seaport & more!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Vintage Key West motel"

5
mjpiper54, Albuquerque, New Mexico 22/01/2018

I'm sure the Best Western brand helps with booking, but this is a one-of-a-kind motel just a block from Duvall in the heart of Key West (not to be confused with the new BW hotel at the other end of the key). It is very well maintained for an older facility. Service was great with knowledgeable locals who helped with directions, doing laundry (offsite), etc. Moderately priced (for the location).

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Typical keys party place.."

3
william d, Louisville, Kentucky 17/01/2018

Haven't been there for years.We used to stay here before we started going to marathon to a condo..Clean,nice staff .Just well used and a lil smelly.Overall good for a one night KW drinking night.It is walking distance to Duval But it's on the north end and a good piece from the popular drinking holes.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Come back to Key West and stay with us soon. Thanks.

"Stay Here!"

5
User 17/01/2018

If you are looking for lodging that is clean, includes ample parking, is walking distance from Duval St, or the beach, includes a tasty hot breakfast (with a great host), a nice pool, a fridge, a microwave, an in-room safe (large enough for your laptop) and good pricing, this is it!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"The name says it all. BEST Western. A really great experience!"

5
Flyboy101, New Jersey 15/01/2018

Overall experience at the hotel was awesome. The front desk staff was professional and polite and the rooms were extremely clean and spacious. The layout of the hotel was perfect and the pool was extremely nice!! Don't hesitate to book the resort. Its very close to Duval and we walked every day to Mallory Square.

"Convenient, Clean and Accommodating!"

4
mobyman16, Key Largo, Florida 14/01/2018

We have stayed at this hotel on three different trips and we have had pleasant stays on all. It is 2 blocks from the Southern Most Point and very convenient to Duval St. There is ample parking and the hotel staff is very accommodating. The rooms are clean but a little dated and they can be musty at times, I guess it is the heat and humidity consistent with the Keys. Complementary breakfast is great, you can eat and get out early to see the sights. Their pool is decent and it is nice to be able to come back in the late afternoon for a quick refreshing swim. Overall we have never been disappointed staying at this hotel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Highly disappointed! "

1
131katrinar, Bridgeport, West Virginia 13/01/2018

Thought I would like this place, but honestly can't say that! My husband and I checked into our room, dropped the suitcases and went to see the sites. While out, i received a phone call about a family emergency, and needed to leave right away. My husband explained the situation to the older gentleman at the desk before we left. The gentleman wouldn't even discuss a refund! I'm sure he filled the room after we left, and had no problem hitting our credit card immediately upon making the reservation. If you stay, please know you're not getting your money back! They are greedy!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry you were disappointed but it sounds like you had possession of the room for many hours before you left. We don't resell rooms as suggested because the room is yours once you take the keys and occupy the room. You are right, once you stay we do expect payment, but this is the same in all motels/hotels. We apologize and we hope that all was well once you returned home.

"Comfortable Stay, Dated Decor"

3
Diane A, Columbia 11/01/2018

We stayed here for a long weekend. Positives include: friendly staff at front desk, convenient location to Duval St, beautiful and warm pool that is the centerpiece of the hotel, spacious rooms with ample sitting area, two sinks in our room, free parking, free breakfast, in room safe. Cons include: dated room decor (bed spread, dust ruffle, discolored bathtub mat and tub, odd tasting eggs at breakfast, broken hot tub (cold water), overly aggressive breakfast server who chastised us for arriving late (15 mins before closing time) and being overly helpful to the point of feeling crowded and overwhelmed). The price for this motel is great compared to other properties in the area, especially in terms of room size and location. Would stay here again based on price and location.

"Key West week away."

4
michaelsS5446XG, kingston, United States 11/01/2018

Great place to stay with excellent location in town. We did not need a car rental to get about Key West. Helpful staff, especially at breakfast. Easy access to walk to beaches, Duval Street and the pickleball courts at Higgs beach.

"Best value in Key West-100%. Oh, and about that pool temperature..."

5
Christopher W, Iowa 10/01/2018

I'll make it quick. Key West is expensive. If you don't realize this before you book your trip, this should be the first thing you need to understand. It's an island. Everything is more expensive on an island. That being said, for the size of the room and location it's a great value. Want a better location with free breakfast, large pool, and large rooms? It doesn't exist in Key West. You can definitely find a nicer hotel with a fancy pool, but it will come at a cost. And, if you're on the go like we were most of the time, it's not worth it to pay $400-500 a night when you aren't at your hotel all day. A side note, the pool temperature is amazing. I would guess it was around 90 degrees the entire time we were there. Just perfect, especially at night when it gets a little cooler.

"Cute hotel, some rooms better than others"

4
KanFam96, Auburn, California 07/01/2018

Nicely refurbished older road motel. Pool area nice. We were traveling with our 2 teens, one boy, one girl, and we usually ask for a rollaway with our two queen beds. They don't have any here as their insurance only allows for 4 people max. If you have read any of the negative reviews, this was most people's key complaint. Well, we only had 4 so we were good there. We debated hunting down an air mattress at Kmart or somewhere but was told they do not allow air mattresses either, as it could suggest that we have a 5th person, and that breaks the insurance policy. I'm beginning to think these poor people come from my home state of California where lawsuits run amok and they are trying to cover themselves. Luckily, we were staying mid week and could get two rooms side by side so we splurged...a little more relaxing with teens anyway. For the first night we got two rooms 2nd floor overlooking a corner of the pool. They were great! No road noise, we opened the door for fresh air, the room was large with a large bathroom (with large hooks instead of towel racks...somebody gets me! lol) and another large vanity. Cozy sitting area with plenty of lamps. Sadly the first night we were there it rained fairly hard and I awoke at 2am to the sound of dripping at the AC unit. But it was the roof leaking, all along the wall of the front window. I used most of the towels and covered the AC and the floor where it was dripping to muffle the sound and protect the area. We mentioned it to the front desk as we left for the day to alert them. She urgently said we must change rooms (kids room was fine) but we were headed out on an excursion so we said we'd deal with it later. We came back later in the afternoon/eve, and we were met in the parking lot, told that we must change rooms (I'm thinking insurance again) and that they found us another two side by side rooms above the office. I wish now we had just crammed into the kids' room. The rooms above the office are smaller, no nice sitting areas, bathrooms much smaller, road noise, weird non-stocked kitchenette area, and at 6 am you start to hear the breakfast downstairs. A lot of scraping chairs on the floor, etc. And the rooms are just NOT cozy. They were the same price. It would have been nice to have been offered a discount for the situation, but we weren't. I'm not the type pf person to ask (they did go through a hurricane after all, I suspect this was some residual damage not caught) but I wish I had. Had we got a rollaway, had a room by the pool, this would have been 5 stars. Limited selection in vending machines. Water is $3, better to go down a block to the corner store next to Ana's cuban. Bonus points for cooking REAL eggs for breakfast. Most hotels do powdered now.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate your understanding that things still happen due to the hurricane. Thank you for your patience and understanding. Please come back and stay with us. We appreciate our great guests like you.

"Hibiscus Motel, Koy West FL"

4
keywestcoconut, Indianapolis, Indiana 04/01/2018

have stayed here many times, very good staff, well kept rooms. only recommendation would be to have longer pool and spa hours, they close at 9:00p and after a long day of exploring Key West it would be nice if the pool and span could be enjoyed to a later hour.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Not worth of the money spent"

2
bdpeople, Santa Clara, California 03/01/2018

Extremely high cost but quality is very low, I guess if you dont have options anywhere you are forced to stay. It is kind of rip off. I dont mind paying high amount but the quality has to be comparable to other hotels who charged as much.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet your expectations. We will try harder. Thank you for posting.

"Great Stay"

5
Greg L, Chapel Hill, North Carolina 02/01/2018

Upgraded hotel and pool was a big surprise. The owners have renovated an old facility and made it funky cool. Really enjoyed my stay and the quality was excellent. Rooms are very spacious and comfortable.

"Key West vacation"

5
smcla54, crackers bar & grill 01/01/2018

Had a great time at this hotel. Housekeeping was very helpful and left me extra items I requested. Requested late check out and hotel let us check out late,. Hotel was having new roof put on from damage from hurricane Irma. Didn't even notice the work. Great location. In walking distance to Duvall St.

"Out of their way"

5
916lloyds, wesfield, United States 01/01/2018

We arrived a day early and the clerk was very helpful. He remained calm and we received the last room. Less than one minute later another couple came in and was turned away. the man at breakfast was great. He helped us make our waffles, helped me put my water bottle into my pocket so I could carry my breakfast outside. Just a very nice man

"Clean, spacious room and well located "

2
Bee B, Vancouver, Canada 28/12/2017

We stayed here as it's the most reasonably priced accommodation in the area. It's within walking distance of Duval Street, where most of the restaurants and shops are. As well, it's possible to walk to the historic section near the waterfront. This is where you can take a ferry and/or and see where the cruise ship docks (when it's in port). In the afternoon, you can help yourself to ice water infused with lemon, line, mint, orange and possibly other herbs. It's so refreshing and rehydrating! We'd requested a king bed when we called directly to book, and were told that, due to computer entry limitations, we had to have double beds for our 3 night stay, despite the fact that a king ròm was available for our first 2 nights! The breakfast here is limiting. There is orange juice, oranges and bananas, coffee or tea, along with some kind of (processed) egg dish, such as scrambled eggs or egg "pancakes" with cheese in the middle. There are the usual cereals, a waffle maker machine, breads and pastries. You're using disposable plates, cutlery and cups. There was construction or repairs being done to the building while we were there. We were told about this when we checked in, and that there would be work done on another side of the property the next morning. We weren't bothered by anything. We weren't alerted that there would be work done directly above us on the roof the following morning! Besidrs being a surprise, it was extremely noisy and we couldn't stay in the room. Later on that afternoon we were called and given the option of moving rooms. We declined, as we were leaving after a third night. There was some noise that final morning, but more disturbing were the leaks from the roof in several places in our room. We communicated this to the front desk and were not charged for one night.

"Fantastic Stay at Best Western Hibiscus"

5
Warner_Clan, Pittsburgh, Pennsylvania 27/12/2017

The Best Western Hibiscus Key West far exceeded our expectations. The hotel is ideally located in the Southernmost Point area of Key West and walkable to all attractions - one block off Duval St and within a few short blocks to the beach. We enjoyed relaxing in the pool area, which was well-maintained. Hotel staff, especially Karl at breakfast, were attentive and friendly. Fantastic stay!

"Wonderful stay"

5
William R, Miami, Florida 25/12/2017

Location great one block off Duval street, 1 block to Duval Loop free bus stop. Rooms very roomy and comfortable. Front desk was so friendly. Reasonable prices for Key West. Would definitelly stay here again!

"We'd come back"

5
CoastalJen, Coastal South Carolina, South Carolina 22/12/2017

I loved this hotel. Nice large rooms, free breakfast (sausage, eggs, waffles, bagels etc) and a large parking lot. My son loved the pool. It's a great, quiet location if you have kids with you and don't want to see/ experience the bars of Duval. Even better is that it is super convenient to everything. Park your car and leave it. Save money and don't get a trolley ticket. You can walk anywhere. Oh, and get a Key West pink shrimp burrito at Bad Boy Burrito just a block away. I'd love to stay at this hotel again!

"Great Location and Big Clean Room"

4
Rick H, Goodyear, Arizona 22/12/2017

We stayed here last week for 2 nights. Our room was very clean and very big! Plus, the location is perfect. You can easily walk to the Duval street area and all of the area's attractions. Bonus...they have a full breakfast which was very good and “free parking”. We would stay here again.

"Clean, friendly with plenty of old Florida charm--huge rooms!"

4
Christopher S, Milwaukee, Wisconsin 20/12/2017

Spent three nights here in mid-December, and the overall experience was quite good. From the outside, the property is basic but has that old Florida appeal. The lobby was also bland, but the pool area and the rooms are excellent! We were upgraded to a poolside room and it was huge. Visits to our friends' rooms over the weekend confirmed that the rooms here are generally very large. The whole property was clean and the maid service was excellent. If you're looking for a hotel that's not right in the heart of the Duval Street action, yet within a decent walk or short Uber/Lyft ride, this is worth considering.

"great hotel option that won't break the budget"

4
jungletraveler3432, New York City, New York 18/12/2017

huge room, good bathroom with lots of hooks to hang wet bathing suits, etc., second sink outside bathroom. plus the usual fridge, coffeemaker, etc. pool is big enough to swim laps and extremely warm. breakfast is decent, incl hot food. if i had nothing but money i'd prefer the sun to shine into the room and onto the pool. but all in all, this is a very nice, clean, friendly, quiet, relaxing hotel option that won't break the budget. and we walked everywhere we wanted to go.

"Key West visit"

5
Carol H, Columbia, Maryland 17/12/2017

We recently spent two nights here. There was work going on to fix the roof and our room overlooked the work zone which was rather disappointing. The first morning we were awoken at 5.30am by the noise of the large dumpster being removed and replaced by a new one. But the front desk were very apologetic and gave us a good discount on that night so we felt that they had made amends for that disturbance. Our room was very clean and spacious. The pool area was lovely although we had a very windy rainy day so only used it for a few minutes! Breakfast was ok and as others have said the staff person was very helpful and welcoming I would stay here again if in the area.

"Best Western stay"

4
User 17/12/2017

This was our first stay at Best Western in Key West. We saw the hotel on a previous trip last year and considered staying there. I'm very pleased with our decision to stay here. The hotel is situated near Duval street and everything you need is within walking distance. The staff was very nice and professional. The hotel grounds was well kept and the pool looked great. The rooms were very big. This is not an exaggeration. The room came with two queen beds, sitting area, mini refrigerator, microwave, coffee maker. The bathroom is fine in size. The bed was very comfortable after a long day of walking around town. I plan to stay there again for my annual trip.

"Musical Rooms"

4
mustardman01, Bourbonnais 17/12/2017

We were checked into a very nice double queen room with a view of the pool.on our second night the rain came and our ceiling started leaking despite the fact that we were on the first floor. The roof was being repaired from damage from the hurricane Irma. We were moved to a double queen room at the end with a view of the back end of a fork lift. The next morning they roofing crew fired up the machine and let the fumes blow into our room. My wife ran out to try to get the to shut it off. The crews english was as bad as my wife spanish. A fellow from the hotel was called and had no luck as he must have failed spanish as well. We were then moved to a king room at the opposite end of the hotel. A very nice room. They knocked 50% off two nights for our trouble. I would stay here again. I love the location at the south end of the Island. The breakfast is good and the employees are always helpful. The chairs in the rooms need an update but overall I think this place is a good deal.

"Great Hotel"

5
Jay A, Philadelphia, Pennsylvania 14/12/2017

Loved this hotel! It is in a part of town which is close to everything. The pool was warm and there were a lot of chairs. Breakfast was delicious with plenty of selections. The staff was wonderful and helpful. Would go back again.

"Girls trip"

4
jolenehangen, Arcanum, Ohio 13/12/2017

Friendly staff great breakfast and nice pool area. Location was excellent within walking distance to great restaurants and points of interest. Shout out to Carl for being so friendly and helpful. great price great location!!!!!

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
We will relay your message to Carl. We appreciate him! and you as well for choosing the Best Western Hibiscus as your Key West stay. Please come back soon.

"Great place great price "

5
User 12/12/2017

We stayed here for 3 days and I'm glad we did. It's def one of the least expensive but it's kept very clean. The pool area was really nice and the hot tub was a nice addition. The breakfast was great with an overly helpful attendant-that guy was seriously working for those tips-lol. He was great though. Way better than not working and still expecting the tips. Loved taking my breakfast out on the deck to eat in the morning sun. The room was quite roomy and I'm pretty sure we had the best location in the building. First floor in front of the pool-right by a gate -room 112!

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"Wonderful place to stay"

5
Dianem3m, Sturbridge, Massachusetts 11/12/2017

This was our third time staying at this Best Western. We have enjoyed staying all three times. The rooms are very clean, the staff very attentive to the guests staying there, especially Carl at breakfast time. He was very helpful and always had a smile. I highly recommend staying at this hotel.

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"Three days in Key West"

5
Linda M, Breinigsville, Pennsylvania 07/12/2017

Great facility! Beautiful pool area with great free parking. Complimentary breakfast is healthy and served in a small area, poolside. Manufactured flooring made rooms very clean! Staff was welcoming and very helpful. Location was about a mile from Malory Square and very near Southernmost point. Duval Loop bus stop close by bur not running during the week. Parking at hotel was included and a wonderful asset!

dBranham, Guest Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"a few glitches but overall a good hotel"

5
User 04/12/2017

Good location, clean rooms, no parking issues, nice pool area. Standard breakfast served in the morning. Helpful and friendly staff (one employee could smile a little bit more). The hotel met all of our needs and we would recommend it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business!

"An overnight stay"

4
allisonl719, Indianapolis, United States 04/12/2017

Very nice, walking distance to South Beach and the Southernmost Point. Ubered to and from Duval. Very large rooms with microwave & refrig. Comfy beds. Would have rather had a first floor room. Nice pool area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Glad we chose this pace to stay"

4
Allegany, Cumberland, Maryland 03/12/2017

We spent 2 nights here on our visit to Key West. Our room on the 2nd floor was very large and overlooked the pool. The room was clean and housekeeping did a great job. We enjoyed the complimentary breakfast each morning sitting by the pool. Location wise there are plenty of attractions within close walking distance while others are an easy 20-25 minute walk. If the walk is too much, the motel is a block from a stop for the free Duval Street loop shuttle. The on site free parking is 1 more plus for staying at the Best Western Hibiscus.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.

"Best Western Hibiscus"

4
douglascS7958MQ, Key West, United States 02/12/2017

Great location. Close to all the key West sites- beaches, restaurants, bars etc. Pool was like a hot like bath tub but the ocean temperature was just right. A little on the expensive side but in line with all the other hotels in the area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Great place to stay"

4
VacationLover55325, Dassel, Minnesota 29/11/2017

We stayed here for a few days due to a wedding we attended. The staff were so friendly and helpful. The property was clean and comfortable and located perfectly for where we needed to be. The breakfast was fresh, hot, and just what we needed to start the day. We would stay again if ever in Key West.

"Great Location, Poor Breakfast"

4
Donald J, Inman, United States 29/11/2017

The motel is located in a great location to old town Key West. You can walk to many of the attractions. The room was located on the ground floor facing the pool. Great room and location to see the pool. The bathroom had its own sink and there is a sink outside of the bathroom. Plenty of room in the sleeping area as well as the bathroom. There were two problems I encountered staying here. First, the breakfast was clearly the worst ever breakfast eaten at Best Western. On both days the eggs were tough, dry and needed to be cut by a knife, There was no 2 percent milk on either day although there were two people monitoring the small breakfast area. Complete disappointment with the "free" breakfast. The other issue was going to the pool from my room. It was about 8 pm and many people had entered in and departed from the pool. The gate nearest the rooms 101-104 gets extremely slippery. When opening the gate I was careful to watch my steps, however, I still fell down. The motel should have placed a mat or some rough carpet by the gate to prevent anyone from falling. Back to the positive side, the front desk personnel were extremely helpful.

"Great Place to stay in Key West"

5
User 27/11/2017

Great place to stay, Lovely pool area with cabana type lounges. Close to beach at Southernmost. Have stayed here many times over the year and usually all great experiences. Will stay again- one block of Duval, but about a mile from craziness. That's why I love it and the walk to the craziness and back!

"Nice hotel2"

3
User 22/11/2017

Clean and very. Comfortable bed. Hot complimentary breakfast was very good. Close to Duval. St. Quiet. Reasonable price. Safe with key in room. No hair dryer. Evan was polite and quick to accommodate .

"Nice hotel, great value, fab location"

5
karenz617, San Diego, United States 22/11/2017

Stayed in Key West in the midst of a week long trip to Marco Island. Hotel staff was knowledgeable, courteous and helpful. Nice location and great value. Breakfast was good. Room was large and clean, facilities were well kept.

"Good hotel, good location"

5
BidwellRunner, Chico, California 21/11/2017

Recently spent a couple of nights in Key West and we were very pleased with our choice of staying at the Hibiscus. It's only a block from Duval Street and very close to the ocean. The room was nice, a decent free breakfast, and free parking. Nice pool area, with big lounging cushions. Would recommend asking for a second story room, facing the pool.

"Great location close to Duval and Southernmost Point, great value"

5
FrankDr2015, Fort Lauderdale, Florida 13/11/2017

Excellent Value - simple but well-furnished rooms, pool, breakfast included, location side street at South End of Duval street - perfect to explore the town and comfy walk back to your room. Just 2 blocks from the Southernmost Point. We will definitely come back there.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Convenient location"

5
kellywL6063HO, Stevensville, Maryland 13/11/2017

Stayed during a busy time in Key West. Pleasantly surprised with quiet clean rooms. Nice pool area as well. Close to downtown but far enough to escape the party on Duval Street. Breakfast was a nice perk.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"KW Hibiscus"

5
Craig B, Saint Petersburg, United States 08/11/2017

Excellent Location and nicely maintained. I had stayed here before,which is why I returned. They have made some upgrades since my last stay, the pool area and decor. The staff is friendly and helpful. I would recommend. this hotel to my friends.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting. We appreciate your business and loyakty!

"Good location"

5
Brenda Thompson H, Johns Creek, Georgia, United States 03/11/2017

Stayed for 3 nights during Fantasyfest. The City of Key West began the Duval Loop which is a free bus to the more populated areas. This is a real asset to Key West. . Located 1 block from Duval Street, Short walk to Southernmost Point. Good restaurants nearby. Friendly staff. Good breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Fantasy Fest Weekend"

4
A2364PBchristined, Smithtown, New York 30/10/2017

Hotel staff was very friendly and helpful. Location was great for Fantasy Fest- close enough to all- just far enough to get out of crowd. Room was clean, bed was comfortable- pool was great. You cant check in if you're under 25- makes for quiet nights :).

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review.

"Great Place"

5
fwbucknut, Fort Worth, Texas 30/10/2017

My son and I stayed at the Best Western Hibiscus while heading to the Dry Tortugas National Park. What a great place. Great location, walking distance to all fun activities on Duval St. The room was spacious and clean. Nicely decorated. It was a nice surprise walking into our room. I will definitely be using them in the future.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Key west Best western Hibiscus"

5
alancA6457FT, ft lauderdale 30/10/2017

The rooms are nice, the pool area is nice, the pool is warm, the beds are comfy, the staff is awesome and they have good breakfast. It is in a good location and you can walk anywhere from this hotel. they have a bike rack also to park and lock up your bikes

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Happy you enjoyed your visit! Thanks!

"Excellent place to stay"

5
Runner60, Parrish, Fl 29/10/2017

Stayed here 10/21 to 10/26. It was in mint condition after the hurricane. Front desk very efficient & helpful. They upgraded us to a 2nd floor room as part of our BW rewards membership. Our room was huge in comparison to other places we have stayed in KW. Our room had 2 queen beds which were very comfortable including 4 pillows per bed. The room was spotless. It has two sinks, one in the bathroom & one in the room. They supplied an ample amount of towels. Pool towels are located in the closet. The closet has a safe with key. The high speed WiFi worked perfectly. There was always plenty of hot water for the shower & great water pressure. The pool is a large L shaped, 8 feet deep & uses a salt chlorine generator for purification. (Like my own pool, there is no chlorine smell). There is a hot tub next to the pool. The buildings looked like they had a fresh coat of paint. There was adequate parking in their private lot. The breakfast was OK. It was very quiet at night. Duval Street is a block away but remember this is the low activity area of Duval. We walked the entire distance of Duval down to Front street twice a day. It is doable (even for a 69 & 70 yr old) but can be tiring if it is hot & humid. We loved staying here & highly recommend it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to write such a great review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Recommend the hotel"

5
maryaling, Poway, California 28/10/2017

First off, the staff is very friendly and helpful. Got into our room and it was very clean and very spacious. 2 easy chairs and table. Desk and chair and flat screen tv. Free wifi. Tile floor which I like because hotel rugs are kind of yucky. Lots of extra towels. 2 sinks which is nice for getting ready. Microwave and popcorn in the room. Safe in the closet. Ample free parking for guests. Location, location, location!!! Walking distance to Duval Street, restaurants, bars and the southernmost point. Beach is a short walk also. Pool and jacuzzi and the pool area are kept up nicely. Breakfast is nice. The usual waffles, cereal, muffins, oatmeal, toast, bagels, some kind of egg and some kind of meat. Of course juice, coffee and water. No reason at all not to come to this hotel when you're in Key West. Have fun!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Fun in the Keys"

5
dhalephx, Phoenix, Arizona 26/10/2017

Great location!! Just a short walk to Duval St and Southernmost Point. Spacious room...Clean and quiet and breakfast was excellent! Check in staff was friendly. Did I say great location!?! Definitely would recommend.

"Perfect location and spacious"

5
User 26/10/2017

Stayed 10/13-19, Very clean and large rooms. Nice breakfast included which will help save money each day. Al at desk was so friendly and made us feel at home. Pool was right outside the room and very tranquil. Highly recommend The Hibiscus as a affordable place within walking distance to duval street and southernmost marker.

"Florida Wedding"

4
User 23/10/2017

It is only a few blocks from Duvalle Street and South Point and a short walk ( a mile or so ) to the harbor. A must eat at is the Banana Cafe great food. Real nice pool area and easy to get in and out of parking.

"LOVED IT!"

5
Suzanne L, Kissimmee, United States