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Best Western Hotel Hibiscus Motel, Key West

4.5/5  - basé sur 2623 notations.
1313 Simonton Street, 33040-3113, Key West, United States - See map

Explore the excitement of Duval Street and downtown Key West, then return to your cool spacious room at our Key West motel. Located at the southernmost point of the state, visitors at our Key West motel are here to enjoy paradise. We offer free parking, and we’re just one block away from famous Duval Street. While parking is free, most guests don’t need a car since you can walk to the area’s best attractions. The beach is three blocks away, and guests feel right at home in a quiet neighborhood that’s close to everything. From Fantasy Fest to World Offshore Powerboat Races, there’s always something exciting happening near our Key West motel. The World Sailfish Championship is held here, and the Hemingway Days Festival is fun for the entire family. Whether you want to simply relax on the beach or are staying at our Key West motel for a special event, our friendly staff members always strive to make your stay as enjoyable as possible. Large rooms and free Wi-Fi are included. There are no resort fees here, but our Key West motel guests certainly feel like they’re at a world-class resort. There’s a great heated pool where relaxation comes easily, and it’s the perfect place to wind down after a day of exploration and adventure. Central to all top food options, bars and attractions, most guests spend their days strolling around the neighborhoods and beaches. We welcome couples, families and solo travelers at our Key West motel. Consider a nearby paddleboard lesson or spend the day on the waters fishing. Key West is known for a life of leisure, and that's exactly what our guests experience. Whether you’re here for an extended stay or just the weekend, be treated to the best in service and top quality amenities. Book your room at Best Western Hibiscus Motel today and get ready for the tropics! Management reserves the right to refuse to provide accommodation to persons less than 25 years old. Proof of age is required.

Best Western

Hotel Hibiscus Motel

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Hotel advantages

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2624 guest reviews
NOTE ISSUED
Excellent
1316
Very Good
1037
Average
180
Poor
51
Terrible
40
REFER TO NOTICE
Business Business
22
Couples Couples
1057
Family Family
859
Friends getaway Friends getaway
415
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wondeful stay!"

5
12/07/2018

I have stayed at Best Western Hibiscus before, but it has been a few years. The room is large and comfortable. I love the pool area with plenty of chairs and cabana beds! I love the whole retro feel of the BWH. And Rita at the front desk was AWESOME!!!! I will definitely stay again and recommend it to friends.

"Quiet, clean, convenient location."

5
09/07/2018

A great property to stay at. Nice pool, spacious rooms, and a great free breakfast. The price was the best in Key West. Close to downtown, and walking distance to Southernmost Point. Or rent a bike and checkout the town.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the review! Please come see us again!

"2nd Time Staying Here and Excellent Again"

5
09/07/2018

This is our 2nd time to stay at this Hotel. I see the rating has dropped from 16 to 21 since we stayed here 2 years ago but I don't understand why. The desk help could not have been friendlier. The rooms are large, about 18 x 34, so over 600 square feet. There are 2 queen size beds, a sitting area with 2 comfortable lounging chairs and a small table. A work desk where we set up our laptop. A fridge, microwave, dresser and a closet to hang clothes. The room is so big none of this is cramped. There are 2 bathroom vanities. 1 is in the bathroom with the tub/shower and the toilet. The other is separate, in the room itself so that 2 people can be shaving, combing hair or whatever at the same time. The place was spotless clean. I ALWAYS take a roll up foam mattress topper with me on vacation so I can't comment on how comfortable the bed would be without it. The A/C would keep the room as cold as we liked.The free breakfast was good every morning. Sausage or bacon, eggs, omelets, bread, fruit, cereal and waffles. It's not a a large seating area but it's clean and well attended. We didn't use the pool but it's clean and people seemed to be enjoying it. There is parking on site at this hotel and not all properties are like that in Key West. My daughter stayed at another place and had to park a block away every night. It's within walking distance of several restaurants and attractions. And it's much less expensive than most places we checked out. Our stay was about 770 total for 4 nights in June. We were visiting my son, who manages another property in Key West, and he stopped in to see our room and was very impressed with the size and cleanliness. If you are after one of the fancy, remodeled, plantation house style hotels with antique furniture this isn't it. If you want clean, spacious, affordable and convenient I don't see how you can do better. We will stay here again our next trip. I would add that I don't think the hotel has an elevator to the 2nd floor so we requested the 1st floor and they were happy to accommodate us.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your kind words and great review are truly appreciated. Thank you! Please come see us again!

"Adorable and affordable!"

5
08/07/2018

We stayed at the Hibiscus after a great recommendation from a friend. I was unsure about staying, as a best western property isn't typically on our radar. I'm glad we tried it out - This hotel is adorable! All the rooms opened to a courtyard with a large pool and great landscaping. We were traveling with our teen daughters and they loved the convenience of just hoping on your bikes and being on Duval within a block - two blocks from the southernmost point! The rooms are a decent size and very clean. Nothing fancy, but certainly comfortable. The staff was very accommodating and friendly and the free breakfast was an added bonus! Right on the same block is a fun and friendly local outdoor bar and across the street is a little market (Ana's I think) that sells a great Cuban coffee! You can't go wrong with the Hibiscus!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your kind words and great review are truly appreciated. Please come see us again!

"Nice hotel close to Duval street"

4
04/07/2018

We were in town for 3 nights. Our travel agent recommended the Hibiscus among other things due to the location - close to Duval street (lots of restaurants and shopping) and in walking distance to many of Key West sights. Friendly staff, clean and spacious room, nice pool, ok breakfast (could wish for a few more items on the buffet), free parking. In our room was a fridge, coffee maker and a microwave + a free bag of popcorn for the microwave.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Your review is greatly appreciated. Please come see us again!

"On a Harley"

5
01/07/2018

They are are all good at looking after bikers Its a safe place to hang your hat... Just do not get too drunk you don't know what your doing...You know what I mean........If your on a Harley ..I think no one will touch you....

"Great place."

5
27/06/2018

So typical of Best Western standards. Comfy bed and pillows. "Old" Florida spacious room. Extremely clean. Have stayed here every time I go to the Keys and it is always just the best.Rooms open onto pool area. So pleasant to hang out here after a day in Key West.You will not be disappointed!!

"Close to Southernmost Point"

4
25/06/2018

The BW hibiscus is a very clean well ran hotel. It had clean rooms and a nice pool area. The only reason I didn't give it a fifth star was because the small breakfast area. It was hard to navigate because of the size and traffic. Overall nice place with decent prices.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We look forward to your next visit.

"Overpriced."

2
24/06/2018

The hotel is average. If you plan to have many people to a room, then its worthwhile. The air conditioner kept us awake most of the night, as it kept coming on and off. It was very noisy and obviously needs servicing. Checking in and out was challenge as the check-in and check-out staff were on tbe phone. When we checked out the receptionist was on the phone with her GM, so she said she had to take it! Customers come second! The breakfast was tasteless and the coffee tasted like swill! For $300 a night we expected more. Disappointing! No plans to return. We will look for somewhere more central.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet expectations. We will try harder. Thanks for posting!

"Wonderful Stay"

5
18/06/2018

This hotel was great! A very clean, and spacious room. It was a great location being near Duval street, and all the shopping and restaurants; without being in the noise of the street too. And, the pool and grounds were very nice. Highly recommend!

"Girls Getaway 2018"

5
15/06/2018

I absolutely LOVED this place. The gentlemen on the night staff were quick, efficient, and above all personable. The rooms were spacious, clean, and well appointed. Breakfast was a full hot buffet, bacon, eggs, fresh fruit, waffle maker. The breakfast attendant during my stay was a young lady, she was wonderful answering any questions we had with a smile. The hotel itself is located on the quieter end of Key West, just a block from Duval Street. The salt water pool was warm, inviting, and relaxing; with plenty of seating. We loved everything about this place. I would recommend this hotel to everyone!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the kind words and great review! We appreciate the post and we hope you visit with us again.

"My only complaint..."

4
14/06/2018

Would be the beds. They were very hard! Other than that, it was a great stay. The room was large, service was good and breakfast was basic but good. You can walk to the southernmost point easily and Mallory is about 12 minutes.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Clean Grounds and wonderful pool area, Great Location-Quiet, Nice Staff"

4
12/06/2018

Clean grounds, great pool area, umbrella tables on 2nd floor patio's for guests, quiet area, perfect location to walk to beach and Duval Street. Staff friendly and helpful. No rooster issues waking us up too early. Bed was very comfortable. Nice kitchen area with little table, fridge, microwave and sink. No elevator so prepare to walk some steps if you are on 2nd floor. Only recommendation would be to update bathrooms. They are old. Tiled walls and caulk worn. Could use a few towel bars instead of hooks to hang wet towels and wash clothes on. This was a good choice for us for our 3 day visit to Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. As a matter of fact, we are doing some renovating over the summer. Come back again soon.

"A Must for Our Annual Dive Trip"

5
11/06/2018

For the past few years my dive buddies have stayed at this motel on their annual dive trip to the USS General Hoyt S. Vandenberg. This trip has always been a highlight for our group. One of the reasons it is such a highlight is This Motel. The staff is so friendly and accommodating. It is a very short walk to Duval Street and the night life and still quiet and relaxing you have to remind yourself that you are in Key West. The Pool and pool area is so clean and relaxing after a days diving or a night out on the town. Thank You to all of the staff at the Best Western Hibiscus!! You make this trip so much better.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. We look forward to your next visit.

"Nice in Key West"

4
01/06/2018

Affordable and clean. A nice pool for the kids, and an age policy that kept the hard college partiers away, this is at the extreme southern end of Duvall St (and a block over). It is a ways from the action of Mallory Square, but we needed the exercise to walk of lunches and dinners anyway! Really, the walk wasn't bad, just make sure you have good shoes; just about everything KW is walking distance. Not a whole bunch of parking, but we managed to have a spot every night, and we felt secure nestled in with some very high end resorts. We wouldn't hesitate to stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We look forward to your next visit.

"Awesome"

5
19/05/2018

Totally a paradise in Key West away from but close to the activity of Duval Street the pool area is relaxing and secluded , staff is friendly and informative we will return to this hotel in the future We had to leave a day early unfortunately but this hotel was so accommodating. We WILL be staying here on future visits Thank You Best Western Hibiscus !

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review! See you next time!

"Quiet and great location"

5
14/05/2018

Very clean with a nice pool area and location walking distance to the public beach and Duval Street. Quiet, in fact the pool closes at 9pm which we thought was a little early. Free parking is a nice bonus. Smaller hotel which we also liked.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review!

"Finally, a decent Best Western"

4
13/05/2018

I stay away from Best Western due to past experience, but the BW in Key West was fine. Our 2nd room overlooked the large pool. The beds were fine, the bathroom was fine, the tub/shower and toilet were a bit outdated. The exterior window in the bathroom was nice to have, letting in fresh air when taking a shower. There was a sink in the bathroom and one outside the bathroom, a nice feature. The pool was in excellent condition. Breakfast was ok. The coffee was bitter. Even cream did not help mellow out the flavor. The assistance working the kitchen area was helpful. Each night was $241.99, not bad for Key West. The location is away from all of the action and noise, but close enough for walking into the center of downtown, which could take 20-40 minutes, depending on how fast you walk and how crowed the sidewalks are. About a 10 walk to the Hemmingway home. The hotel blends into the area. I felt safe at night. No laundry room, but we were directed across the street where it was OK to use another hotels laundry facilities.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting this great review!

"best deal in Key West- near everything, affordable, clean"

5
10/05/2018

This is a smaller, older motel, but very well kept, clean and really affordable. It's near all the action, without the noise and traffic.The rooms are large, and comfortable. They have a beautiful pool area with a hot tub and padded sunning couches. The free breakfast included Belgian waffle makers and eggs and sausage or bacon. The staff are all friendly and helpful. Definite winner!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post! We appreciate the kind words!

"Perfect location!"

5
08/05/2018

Best Western Hibiscus was the perfect choice for us. It's a block from Duval but you wouldn't know it because it was so quiet. The heated salt water pool and hot tub were well maintained and plenty of seating for sunbathers and for those seeking shade. The entire staff was extremely friendly, courteous and efficient.Maintanence staff was pleasant and hardworking. Rooms were clean,spacious and beds were very comfortable. Plenty of towels were available and enjoyed the microwave popcorn and refrigerator in our room. We enjoyed eating our breakfast by the pool daily and being greeted by Shamara every morning. We loved the delicious fruit and mint infused water in the afternoon that she had made! The landscaping was beautiful too! Great location - 3 blocks from The Southernmost Bouy, 2 blocks for Terrific Sunrise Pics, a block to Ana's Cuban Cafe, one and half blocks to catch the Free Duval Loop bus and half a block to the Tipsy Rooster bar and liquor. We look forward to returning next year and will definitely stay here!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!!!

"Fits in with the city"

4
07/05/2018

The hotel appears to be older but that fits in with the city. It is near the southern most tip of the island and is close to Duval Street. We found that the location is close walking distance to the Hemmingway Museum, a must see. The staff was wonderful as our reservation had been messed up but we got to our room without a fuss. The hotel is pricy but so is most of Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting!

"The rating is in the eye of the beholder - this one was good for the class of accomodations!"

4
07/05/2018

I picked this motel based on the rating here on tripadvisor and its proximity to Duval St., but thought I'd chime in with my thoughts now that I've stayed at this motel. Admittedly, we normally stay at a little better class of hotel, but we were travelng with our adult son so we wanted two rooms and I didn't want to pay a lot for our two night stay in the keys. This placed looked to fit the bill. The room was what I would call industrial minimalist style. It had a futon in the living area and a small dining table with metal chairs. The wall were painted a bright mustard yellow and green - kind of interesting.... Our room was quiet, the bed was comfortable,the AC worked really well, and it was reasonably clean (the floor felt a little gritty like there was sand on it, and there was hair behind the door in the bathroom, but nothing really gross). The floor was buckled a bit in the dressing area. It had a microwave and coffee in the room. While we didn't eat breakfast there, they did offer a free breakfast, which was usual motel fare - scrambled eggs, make your own waffles, coffee, juice, etc... They had indoor and a small patio outside for eating. The pool area looked nice enough and they even had little cabanas, but again, we didn't use the pool area. The motel was walking distance to a small beach, the southernmost everything in the continental US, the butterfly conservancy, and more... Duval St. was just two blocks away, the it was a good 1/2 mile or more to walk to the start of the bar scene. I'd recommend renting bikes for the duration as Key West and Duval St. is best for biking, scooters, and golf carts, as parking is pretty limited.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting all of the great info about the motel. We appreciate your business.

"Great location!"

5
05/05/2018

This is a wonderful older hotel in a great location. Just two short blocks from the southernmost point, and right around the corner from the trolly stop to take you around town. The hotel has been beautifully maintained and recently renovated. Our room was spacious , immaculate, and had a nice seating area. The bed was very comfortable, and we loved the breakfasts in the morning. The pool area in the courtyard was amazing and our favorite place to hang out. You won't be disappointed by this hotel.

"Great location"

4
03/05/2018

Friends of ours stayed here last year and recommended this hotel. We were there for just one night but this was the perfect location for everything we wanted to do. Other reviews already stated this and I can only echo it: this is a great location at a fair price; Southern Most Point around the corner, Duval street one block away. Great eats in the vicinity. Quick and friendly check in, large room, very clean. Air conditioning quite noisy but we were able to turn it off for the night (temps ok this time of year). Comfortable beds, although very firm mattresses. Breakfast great, great variety and everything fresh. Make your own waffles fresh, they are delicious. We recommend this and would stay here again.

"Great hotel, great location"

4
02/05/2018

Very nice rooms, great pool, and very friendly staff. The free breakfast is really good. Close to Duval Street, and a free bus runs a loop around that whole area, which is really convenient. Also, the Tipsy Rooster next door is a great little bar/liquor store. For the price and location, I highly recommend.

"Very Comfortable "

4
30/04/2018

Great price, great location, nice people, nice complimentary breakfast; comfortable room with a great shower! What more can I say; oh and no parking fees! Housekeeping could improve. We were in a mini Suite with a nice barrier between the sleeping area and the bathroom; one of us likes to get up very early and the other likes to sleep in. The barrier works well with this sort of situation!

"I'll be back"

4
30/04/2018

First time in Key West. This place is across the street from hotels much more expensive, and this had everything we needed. The room was huge, spotless and lovely. Bed was very comfortable. The pool is amazing. Big. Crystal clear water. I believe it has a saline filtration system. Lots of lounge chairs. Free buffet breakfast. All staff we encountered (phones, desk, cleaning crew, breakfast hostess) were wonderful. There is free parking on site but we arrived by plane, and took cabs or walked everywhere. There are also free buses, which we figured out on our last day. No need to rent a car.

"Great Location "

4
27/04/2018

We choose this hotel based on the price for the location. We were pleased with our choice. The location was great and we were able to walk down Duval street and down to a number of restaurants on the water. If you want to book a room that is reasonably priced, at a great location, that is clean and comfortable, then this is a great choice!

"Probably best hotel in Key West."

5
24/04/2018

Beautiful location at downtown, close to everything. You don't need a car to go around. If you need transportation a free bus Duval loop, Uber and Lift are available almost momentaery. Hotel has a great parking, very quiet with a perfect sound isolation between rooms and from outside noise. Great hot breakfast, everything is fresh. Hot tea and coffee and fruity iced water available all day long. Nice pool hidden from streets. Soft new furniture. But beds are too firm, more softness would be desirable. Just slow toilet. Very clean. Great! Great! Great!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property. We really appreciate and value your words. to review our property. Please come back and visit us soon. Thank you.

"Lovely stay in a convenient location"

5
23/04/2018

Everything was very nice. Clean, quiet, comfortable, convenient location, walk-able to Old Towne. I would definitely stay here again. There wasn't anything that I didn't like. Free breakfast too. I liked the microwave popcorn that was in the room. Was my perfect Midnight snack. Bed was comfy.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it. Come back soon!

"BW Hibiscus Key West"

5
23/04/2018

Hotel was great considering lingering hurricane damage. Price point seemed pretty high for quality but location can't be beat. Walking distance to Duval Street food and activities. Rental car handy but not required, other local transportation options available.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it.

"Convenient Hotel with Huge Rooms"

4
23/04/2018

We were at this hotel for two nights and found it to be very convenient to just about anything you want to see in Key West. As long as you are not afraid to do some walking you can walk all of Duval Street and down to Mallory Square as well as many other places. The rooms are huge compared to most hotels with a separate sleeping area with a door you can close (great for early risers). There was some water damage on the floor in the room we stayed in but no smells or mold as far as we could tell. Breakfast area is small but adequate and the parking is suitable.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property and for telling people that there isn't a mold smell. Key West is humid and if you're not used to the humid air, people think it's mold. We really appreciate and value your kind words.. Please come back and visit us soon. Thank you.

"No decaf t-bags is the only criticism"

5
21/04/2018

How perfect a place that the only suggestion I can offer is include some tea bags that are not caffeinated? This place gets updated every two minutes. Great pool area. Rooms are immaculate. On the quieter Atlantic side. Not the Gulf side.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you for letting us know about the decaf tea so I can alert our breakfast staff. We appreciate our great guests like you. Please come back and visit us soon!

"Excellent hotel, super location."

5
20/04/2018

Enjoyed break in Key West, hotel is ideally located to explore the area on foot. Super chill-out pool area, quality bedrooms with comfortable beds. Excellent breakfast provided by lovely lady! Wish we were there for longer ...

"Affordable and clean"

3
19/04/2018

Yes, in the quite end of town but you might need that. Staff very nice n accommodating. If ur looking just for a clean place that you are not paying a pretty penny, check this out. Book early!! Get a good deal. Free breakfast renovated rooms n stay poolside. The only one thing I would say bad is that the pool closes early.

"Best Place...Best of Both Worlds in Key West"

5
18/04/2018

If you want a place that gives you serenity but is close enough to the action then stay here. We walked the .9 miles to the Mallory Square area but there is a free bus just one block away. You will be two blocks from the Southern Most Point. We loved the fact that we were near great local places and away from the Cruise Ship crazies. But we did walk down to the touristy places, Sloppy Joes, and to the Harborwalk. It was nice to go back to a fantastic pool to relax and nap before dinner time.

"Best Western Hibiscus Motel Great Stay"

5
17/04/2018

The Best Western Hibiscus Motel in Key West is a great place to stay. It is in a good location and a quick walk to the Butterfly Experience and the southern most point of the US. The hotel is clean and the room was large and very nicely decorated. The breakfast was very good as was the service. The pool area was clean and well kept. I would definitely recommend staying here on my next trip to Key West.

"Nice stay at the Hibiscus"

4
15/04/2018

I was at the hibiscus for 2 nights to attend a wedding at another hotel. The cost of the rooms at the event hotel was above what I had to spend so I made reservations at the Hibiscus. I had a double Queen room. The room was ready prior to the 3 PM check-in so that was a plus. The beds were very comfortable. The room was clean. The breakfast was overall good. The Hotel was walking distance to the event hotel and close to the Southernmost Point, Duval St. and the Hemingway House. Overall a very satisfied stay and trip. The only item I place as average is the value (price). Depending upon when you make your reservation, the price will change. So book early.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting We appreciate the kind review.

"Super Location with Short Walking to Attractions"

5
07/04/2018

We (with party of 4 adults and 2 kids) did stay only one night but we could complete all attractions by walking.....Perfect. Duval Street, Mallory Square, Southernmost Point, etc. Hotel provide free parking. Then, just walk and walk to explore Key west. Breakfast was OK as we loved it. Room is quite big and we love free microwave-popcorn in the room. Highly recommended.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Awesome stay at the best western!"

5
04/04/2018

Everything was perfect. Great breakfast (omelets, bacon, waffles, bagels), clean pool, clean and large room. Staff was very helpful with giving us advice on the area. We would have stayed another night if we could! Cant wait to go back!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post. We really appreciate the great review. So happy you had a great time!

"Nice Place, great location in pricey Key West"

5
03/04/2018

We stayed here for four nights in March (pre-Easter week). Rooms are huge. We stayed in a double queen room. The room had a fridge, microwave and coffee pot. Everything was updated-we were in room 207, which did not have a pool view, but was quiet. In updating they have made some nice touches with Savannah shutters, wood-look walks, and the soothing paint colors. Pool was nice too with a jacuzzi. Breakfast was pretty good. Eggs, sausage and waffles plus the usual cereal and bagels. Location is great on Simonton, a block from south end of Duval street. We walked all over the island from here, but it was particularly accessible to Higgs Beach, Southernmost Point, the Butterfly Sanctuary, and Ana's Cuban Cafe (recommend) as well as other restaurants.. Do book at the hotel's site for discounts (at least when we booked). Key West is not cheap that time of year, but it seemed to be a good value especially given the room size.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review!

"Great location! "

4
03/04/2018

This hotel is in a great location. You can walk over to Duval Street or go explore The beach. The pool is very nice and there were plenty of chairs and places to sit. The room was average. It had a musty smell and the floors could use a good mopping. The breakfast was average. Go early for breakfast because it gets very busy and the area is small. The reason I gave this hotel a higher rating is because of price and location. If you want something super fancy, you will have to pay for it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting!

"Wedding weekend"

5
03/04/2018

We had a great time at the pool. The breakfast was a nice touch. We loved the fruit infused water that you could get all day long. The staff was friendly and the location was excellent for getting to the hot spots on Duval St..

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the great review! We appreciate it!

"Gem in town with large rooms, clean, quiet, with a courtyard pool and nice breakfast."

5
02/04/2018

My son and I stayed in a first floor room, which contained tile floors and two queen beds. There are two sinks and a very quiet AC unit. The room was spacious and had a microwave and fridge. View to the pool and easy (and free) parking. The staff was professional and friendly. Easy check in and check out. We walked everywhere, but you may want to UBER or taxi to the dock end of town and Mallory Square. I hope the prices don't go up as this motel is better than some of the 4+ stars we've tried.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Awesome stay!"

5
27/03/2018

Friendly staff that went out of their way to make us feel welcome! It is also a great value for accommodation in the area! The motel was clean...with large rooms with updated bathrooms, nice pool area and great location near Duval street!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review!

"Great find!"

5
27/03/2018

Wasn't sure when we booked but this hotel was a pleasant surprise. Rooms were huge and spacious. The room had a musty odor the entire time, but didn't bother us all too much, as we were not in there for most part. The pool area was much better than expected and had cute cabana type chairs, and places to get in the shade. No bar, but you walk across the street or next door for a drink. The free breakfast was nice (had eggs which I appreciated), and Karl or Carl, not sure how he spelled his name was the best part. Greeted us with a smile and was helpful every morning in making sure I got what I needed (as I have food allergies). Met some great people at this hotel too, and we will be back next year!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you! See you next year!

"Frequent guest - will return again"

5
25/03/2018

I come to Key West 4-5 times a year and always stay at the Hibiscus Inn. Great location...very clean rooms...friendly staff....excellent pool....priced reasonable. My 7 yr old daughter and I are always very satisfied and will keep coming back here

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time for your review. Come back again soon.

"Pleasant Stay, Well Maintained"

4
25/03/2018

We stayed here in March 2018 for one night in the Key West high season. Price was $303 tax incl. (the most I have ever paid for a Best Western or equivalent level hotel). The place was well recommended on tripadvisor and I can see why. It is a lovely place with a nice pool and hot tub. Property was well maintained and clean. Room was clean and comfortable. It is in a prime location within reasonable walking distance to the sights in Old Town / Duval Street. Staff was pleasant. We paid for a street view room but got a pool view room, which was a bonus, as the pool area is quite beautiful.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting! the great review! Come back again soon.

"1st visit ever to Key West"

4
25/03/2018

Awesome location in old town--a block from Duvall St. Very friendly, helpful staff. Very clean facility inside and out. Value--Key West prices--to be expected. However, the most I've ever paid for a hotel room.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time for your review. Come back again soon.

"Great value and location "

5
22/03/2018

After spending hours on the internet to find the perfect hotel for our family (2 adults, 2 kiddos. 12 and 13 year old). I settled on the best western. This hotel is in the perfect location and has all the amenities. The rooms are huge. Pool and hot tub very clean and well maintained. The staff goes above and beyond. Yes, our room had a musty odor but not bad enough to complain or ruin our trip. It smelt like every other hotel we have stayed in in Florida or the years. We would totally stay here again. The money you save by staying here you can afford other great things in key west like chartering captain Tom from easy day charters!

"Very goo choice"

4
22/03/2018

First time to Key West and was hesitant to stay at a motel. This looks to be an older remodeled motel that is nothing fancy, but clean, spacious, has a great heated pool & hot tub, and best of all it is in a perfect location to walk to everything. Duval St is 3/4 mile long in length and this motel is at one end of it. It was perfect to walk up to Mallory Square and back. If you are about location and don't need the posh of a new hotel, this is an excellent choice.

"Cleanliness"

3
22/03/2018

Room was great size but do not take of your shoes floors very dirty, could see the dirt wash away in shower from feet. Also could use some pool music. Staff not very friendly. Arrived a bit early & am pretty sure although they told my party our room was not ready it was which is very disappointing.

"A HIDDEN GEM!"

5
22/03/2018

Just one block from the famous Duval Street, this hotel is a great place to stay! Within two blocks of the "most southern point', it is within biking distance to all the great tourist attractions! Very spacious rooms, heated pool and hot tub (just hot, no jets), and FREE (who doesn't like free?) breakfasts daily of eggs, bacon or sausage, cereal, muffins, toast, bagels, juices, and make-your-own waffles!! Very clean and staff is exceptionally accommodating and friendly!

"Loved It!!!"

5
21/03/2018

We have found the hotel we will stay at on all our future visits to Key West. The staff was friendly and helpful. They checked us in and got us into our room a couple hours early. The accommodations were clean and comfortable. Enjoyed the pool area and the breakfast was terrific. One block north of Duval St at the south end of the island so it accessible to everything. Very satisfied.

"Wow! Best value in town"

5
14/03/2018

My husband and two college age children stayed in this comfortable, spacious, clean , perfectly located Motel. From the wonderful breakfasts sitting by the pool to the wonderful staff, especially the breakfast guy. He is wonderful!! Tip him, he deserves it.

"Great Key West Motel!"

5
14/03/2018

Stayed for one night and will stay here again, highly recommend! Spacious, clean rooms with super comfortable beds, nice linens. Very friendly and helpful staff. Beautiful Pool area with comfortable seating all around, including cabana style area to lounge. Pool and hot tub were clean. Free breakfast had good options to choose from. Great location -close to Duval street, Southernmost point area. Key West Cuban Coffee nearby has great coffee and Cuban sandwich!! Once you get used to initial sticker shock of nightly rate at all of the Key West hotels, the value of this motel wins hands down!

"Great Place"

5
13/03/2018

I have to admit we've stayed here 3 times altogether. We keep coming back because of its location, cleanliness and amenities. What I need to say is this place is all about value for what you get here. Updated rooms,incredible free breakfast,superb service and the pool is big. The hotel encircles the pool so it's really private and quiet. I really doubt you could do better unless you need posh. I don't think we would ever come to stay in Key West with out staying here. Book it!

"Another great stay at the Hibiscus"

5
13/03/2018

I stayed at this hotel twice about 12 years ago and decided to come back to Key West again with friends. The Hibiscus was the most affordable place to stay within walking distance of all the action. We were all very pleased with the cleanliness of the hotel and the service. We all loved the courtyard area where we hung out by the pool a lot and the free breakfast (basics like bagels, waffles and a few hot options). Great place to stay for a reasonable price! The rooms were very clean but did have a little bit of a musty smell at times. Overall, I would highly recommend this property if you are visiting Key West and don't want to pay the outrageous prices that some of the other resorts charge.

"Wonderful location"

4
12/03/2018

We booked a room here at the last minute due to an issue at the place we were originally going to stay at. I booked it online and showed up maybe 10-15 minutes later around 10pm. It was a beginning of a much needed 7 day vacation. Positives: Check in was really quick and painless. The room was clean and very nice. Free parking and Wi-Fi. The breakfast was always top notch (the man who hosted it everyday was really nice and kept the place spotless) The pool had alot of nice comfy places to lounge. Close to all the action yet far enough away it wasn't noisy. Negatives: The rooms had a problem with humidity. Not sure why we kept the ac running the whole time. But it wasnt doing much to help with it. Overall we had a great stay and i know ill keep this place on my list of places to stay well in Key West.

"Great location"

5
05/03/2018

Located 2 blocks from southern most point on Key West. Very nice accommodations, great service and breakfast included. Pool is nicely heated and staff very responsive. Free city bus 2 blocks away to ride into old town area when you get tired from all the walking! 5 min. walk to Butterfly Conservatory which is awesome, beautiful and so peaceful. Catholic Bacilica 10 min. walk. Beach access is not close.

"Nice staff. Great location. Rooms smell horribly "

2
04/03/2018

First the good. The location is wonderful. Close enough to Duval street to walk but far enough away for peace and quiet. The rooms are in a square around a swimming pool courtyard which was great for us with multiple rooms. Breakfast was decent. The usual eggs bacon and cereals. The most charming man helped us with so much. Carl. Check him out and say hello if you stay here. The bad. The rooms smelled musty. Looked newly decorated but they were definitely moist and smelled really really bad. Getting into bed wasn't cozy at all. Sheets felt damp. We turned air up high hoping to take the humidity out but there was just too much built up over too much time. I wouldn't stay here again due to the rooms which is too bad as it was a decent property at this price point.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
So sorry about the room. We are working on getting everything back in order after the hurricane. I hope you let us know which room you were in while you were here so we can address the problem. We don't want our guests to have bad experiences. Thanks for posting.

"Beautiful pool area and close to beach"

5
03/03/2018

Spacious clean rooms, tropical setting pool area in courtyard with rooms on all sides of pool. Ok complimentary breakfast, near Southernmost Point Buoy and beach. Free off street parking lot and near city bus stop close. Will stay there again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post a review. We appreciate your business and the kind words here! Thanks!

"GREAT LOCATION - GREAT RATES - GREAT 3 STAR HOTEL"

5
02/03/2018

This hotel is in a great location "On Duval Street" towards the southernmost point (a block or less from the southernmost point public beach). The hotel is well kept, has a nice pool area with lounge chairs, tables/chairs/umbrellas and a small cabana, free parking, and a free worthy continental breakfast (waffles, eggs, Danish/muffins, yogurt, bagels/breads, fruits, cereals, different juices, water, etc...), rooms are the standard three star hotel with double beds (or a king), desk, chair, private bathroom, vanity area, closet, TV, etc... If you have not figured out by now Key West is an expensive island so this hotel for its location and rates is a deal!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for posting! Thanks for the kind words and great review!

"Outstanding, except for the dampness"

4
02/03/2018

We loved the property, the pool / hot tub, the location, the staff, the breakfast, etc. The price was decent for Key West (given the high season rates), though Key West prices are much higher than many other destinations. This hotel is close to the action - 1 block from Duval Street, and 20 min walk to Mallory Square - but far enough to provide peace & quiet. Our only complaint from our 3 night stay was the dampness. Towels, bathing suits, etc. just stayed wet, and even the bedding & furniture felt a bit clammy. The front desk said it was likely due to the new A/C units (which we loved - quietest units we've ever used). These may be replaced again, but in the meantime, the hotel should remove all used towels every day, even if the guests leave them hanging. Hopefully they get this issue fixed ASAP.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you! We are working on getting everything back in order and on point. Thanks for posting and next time you are here we will have everything perfect!

"Beautiful hotel off Duval Street "

5
25/02/2018

I just stayed here for 4 days on a friend getaway and I was completely impressed! The rooms are immaculate and the service by all staff members is outstanding. The breakfast is extensive- eggs, sausage, bacon, waffles, bagels etc. I highly recommend this hotel!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Great stay"

5
24/02/2018

We stayed for 2 nights. The location is great- easy access to many attractions and right near the free Duval bus loop. We did a lot of walking and hopped on the bus to cool off between attractions. The pool was really nice for an evening swim . The complimentary breakfast made it easy way to start the day.

"TOP SHELF SERVICE, PLEASANTLY SURPRISED !"

5
20/02/2018

The BW Hibiscus is not the highest rated hotel in Key West, but in our opinion it may be the best value in this great town . The Hibiscus staff is what sets it apart from other hotels we have stayed at in Key West. The location is a little bit away from the craziness of busy Duval Street but close enough for a short walk to the action. We always rent scooters in KW and A&M scooters has an office around the corner. The marker buoy / photo op of the southernmost spot in the continental US is 2 blocks away. There are many nearby top rated restaurants , within easy walking distance. The rooms were better than average and equipped with fridge and microwave.The pool and hot tub were great and a welcome respite from the partying that KW is famous for . The complimentary breakfast was good and the attendant Carl was friendly and most helpful . We will stay here again .

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Wow! We appreciate the kudos! Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Anniversary celebration"

5
20/02/2018

My husband spent 3 nights here, Feb. 16-19. The hotel is in a great location, walking distance to many attractions and close to bus/trolley stops. The room was spacious,McLean and comfortable. Boarding is free and there is complimentary breakfast every morning. I will stay there again!,

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time out of your busy schedule to review our hotel. Please come back again soon!

"Great location and decent rooms"

4
15/02/2018

This Best Western was the best location while in Key West. We walked everywhere! The room was ok for the price. It was updated but a little musty smelling. The pool was great! Breakfast is served everyday and was the standard continental breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Great Mid Price Hotel"

4
15/02/2018

A great place to stop over when visiting the keys. Good sized rooms with great bathrooms. A short 5 min drive away from the hustle and bustle of the centre of Key West; close enough to get everywhere and far enough to not have your sleep interrupted.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Very good stay - lacks welcoming"

3
14/02/2018

Stayed here - hotel was great. Staff were quite friendly with exception of hotel person (Rita) at the front desk who checked us in and out. It was one of the most unwelcome welcome's I've ever had. Same with the checking out. A refresher in customer greetings is needed. The gentleman looking after the breakfast was awesome - very friendly and helpful. Kudos to him! Rating is 3 because of in-and-out service. Rating is 4 because of other staff.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for letting us know. We appreciate it!

"Best hotel for the price"

5
14/02/2018

This hotel was wonderful. I researched all the hotels in the area. This one has everything you need without extra costs. It has a pool and hot tub (with no resort fee), has parking (no fee), free breakfast!!! (With eggs, bacon and waffles!). It is in a quiet neighborhood so you will get a good nights rest. But it is near a stop for the free bus that will take you near Duvall street and Mallory square.

"Perfect !!"

5
13/02/2018

We recently stayed 2 nights in January, although the weather was a bit windy/chilly, we had a great trip. This hotel is really perfect. Such a prime location- you can walk to Duval or as we discovered, there is a free Duval Loop bus that comes every 15 minutes and one of the stops was a block from the hotel. No car needed! The room was really spacious and the beds very comfortable. The pool was WARM and large and the free breakfast was really nice. It was great to eat poolside in the morning. The employees were so friendly and helpful and nothing could have been improved upon. Great job!!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great post!!

"Great stay, Great Staff"

5
07/02/2018

Upon entering the parking lot, you will see there is parking for electric golf carts, that can be plugged in. Upon entering the reception area you are warmly greeted by an amazing and friendly staff. There is a small area with tables for eating, with a coffee machine, and some great infused citrus water. The rooms all seem to wrap around the pool, with pool views, there is a large pool and pool area in the center of the hotel. Our room was large with 2 beds, a separate vanity area from the bathroom. It was nicely decorated, and comfortable. You do have a little walk to everything but it is not terrible, renting a gold cart is not a bad idea if you are able You are in close to many restaurants. Would definitely recommend, and stay again

"Could have been better."

3
04/02/2018

Would have been better if WiFi worked. Would have been better if management cared that WiFi was not working. When management informed of the problem they sent someone out with a cell phone. Cell phones don't need WiFi to work and they couldn't understand that.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks for the post! When the cell phone has the WiFi turned on and the DATA off, then yes, only the WiFi will work. We understand the difference, and that is why we try with our own cell phones first. There is sometimes a problem with the service provider, Comcast, so if we can check that first, we do. Then if the modem needs to be rebooted we start there. We also have support available by calling an 800 number provided in each room. When everything checks out on the property and the WiFi is working, it may be just an equipment issue. Usually the agents at our support company can walk the guest through getting their iPad or other items online without issue. We understand the importance of having access to the internet and we will always do our best to accommodate our guests, even if we need to move you to another room. So sorry we could not get your equipment online for you.

"A Great Hotel In Key West"

5
03/02/2018

We loved this hotel! It was super clean, comfortable bed, pretty tropical decor, quiet. The courtyard area with pool and hot tub was nicely landscaped, sheltered from the wind and we swam and soaked lots! The staff were friendly and helpful and the complimentary breakfast was generous. It was a couple block's walk to watch the sunrise and about a mile to watch the sunset, and other downtown attractions. We didn't at all feel unsafe walking back to this hotel after dark.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post this great review! We appreciate the kind words!

"Pros and cons"

3
03/02/2018

Pros: good location for us--near the Trolley Tour stop. Beautiful outdoor pool. Friendly staff. Nice free breakfast. Free parking. Couple of good restaurants within walking distance--Ocean Grill and Bar, New York Pasta. Cons: Pricey, and had to pay 1/2 months in advance. Room smelled very musty and mildewy--caused me to wheeze the entire time in the room. AC fan runs non-stop, never quiet. Toilet ran entire 48 hours we were there, and didn't flush reliably. Desk outlets handy, but dead, so I got up the next day with a dead phone and a dead laptop. No hair dryer. Not much in the way of lotion, shampoo, or conditioner. Would not stay here again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We wish you would have contacted the front, we could accommodated those issues. We hope that you come back and stay with us again. Thank you.

"Pleasant stay in Key West"

4
02/02/2018

Great hotel, great location close to every attraction on the island. We had a very large room with a pool view. Clean room. Good variety of breakfast. Very friendly and helpful staff. Large and beautiful pool with jacuzzi.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Beautiful hotel close to everything ..."

4
31/01/2018

This hotel is spotless. We had a beautiful and spacious room on the main floor with a view out to the pool. The beds were comfortable and the linens were like new. We had a one bedroom suite. It was huge for 4 adults. The shower pressure is good and the bathroom had a vanity outside the shower room so that two people can get ready at the same time. The pool is very clean and the patio furniture is lovely. The whole area had a resort feel. It is a 5 minute walk away from the '90 miles to Cuba' marker and about a 20 minute walk to Sloppy Joe's. We took a cab back at the end of the evening and it was less than $10.00. This hotel is entirely non-smoking. Laundry facilities are located at the sister hotel across the road as well which was convenient for us.

"Pleasantly Surprised!"

4
24/01/2018

Loved the room! We shared with another couple. The room was very spacious. Loved the extra sink/vanity area outside of the bathroom. Bed was comfortable, pillows were nice and poofy. Shower head was higher up so I didn't bonk my head. We had a ground level room right next to the pool. We didn't hear any outside noise from our room. I also really liked that the floor wasn't carpet - but there was a huge area rug. The room was very cute, spacious and comfortable. We would definitely stay again. The location was perfect as well.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the positive post!

"Free Parking!"

5
23/01/2018

We stay here every year(last 8 yrs)..... the rooms are LARGE, Clean, 2 sinks - 1 in the bathroom & 1 out with vanity(nice when 1 person is showering the other can get ready out of bathroom), microwave( with package of microwave popcorn for late night snacking!) fridge, Amazing FREE Breakfast, FREE ample parking & within walking distance to Southernmost Point, Duval, Historic Seaport & more!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Vintage Key West motel"

5
22/01/2018

I'm sure the Best Western brand helps with booking, but this is a one-of-a-kind motel just a block from Duvall in the heart of Key West (not to be confused with the new BW hotel at the other end of the key). It is very well maintained for an older facility. Service was great with knowledgeable locals who helped with directions, doing laundry (offsite), etc. Moderately priced (for the location).

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Typical keys party place.."

3
17/01/2018

Haven't been there for years.We used to stay here before we started going to marathon to a condo..Clean,nice staff .Just well used and a lil smelly.Overall good for a one night KW drinking night.It is walking distance to Duval But it's on the north end and a good piece from the popular drinking holes.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Come back to Key West and stay with us soon. Thanks.

"Stay Here!"

5
17/01/2018

If you are looking for lodging that is clean, includes ample parking, is walking distance from Duval St, or the beach, includes a tasty hot breakfast (with a great host), a nice pool, a fridge, a microwave, an in-room safe (large enough for your laptop) and good pricing, this is it!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"The name says it all. BEST Western. A really great experience!"

5
15/01/2018

Overall experience at the hotel was awesome. The front desk staff was professional and polite and the rooms were extremely clean and spacious. The layout of the hotel was perfect and the pool was extremely nice!! Don't hesitate to book the resort. Its very close to Duval and we walked every day to Mallory Square.

"Convenient, Clean and Accommodating!"

4
14/01/2018

We have stayed at this hotel on three different trips and we have had pleasant stays on all. It is 2 blocks from the Southern Most Point and very convenient to Duval St. There is ample parking and the hotel staff is very accommodating. The rooms are clean but a little dated and they can be musty at times, I guess it is the heat and humidity consistent with the Keys. Complementary breakfast is great, you can eat and get out early to see the sights. Their pool is decent and it is nice to be able to come back in the late afternoon for a quick refreshing swim. Overall we have never been disappointed staying at this hotel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Highly disappointed! "

1
13/01/2018

Thought I would like this place, but honestly can't say that! My husband and I checked into our room, dropped the suitcases and went to see the sites. While out, i received a phone call about a family emergency, and needed to leave right away. My husband explained the situation to the older gentleman at the desk before we left. The gentleman wouldn't even discuss a refund! I'm sure he filled the room after we left, and had no problem hitting our credit card immediately upon making the reservation. If you stay, please know you're not getting your money back! They are greedy!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry you were disappointed but it sounds like you had possession of the room for many hours before you left. We don't resell rooms as suggested because the room is yours once you take the keys and occupy the room. You are right, once you stay we do expect payment, but this is the same in all motels/hotels. We apologize and we hope that all was well once you returned home.

"Comfortable Stay, Dated Decor"

3
11/01/2018

We stayed here for a long weekend. Positives include: friendly staff at front desk, convenient location to Duval St, beautiful and warm pool that is the centerpiece of the hotel, spacious rooms with ample sitting area, two sinks in our room, free parking, free breakfast, in room safe. Cons include: dated room decor (bed spread, dust ruffle, discolored bathtub mat and tub, odd tasting eggs at breakfast, broken hot tub (cold water), overly aggressive breakfast server who chastised us for arriving late (15 mins before closing time) and being overly helpful to the point of feeling crowded and overwhelmed). The price for this motel is great compared to other properties in the area, especially in terms of room size and location. Would stay here again based on price and location.

"Key West week away."

4
11/01/2018

Great place to stay with excellent location in town. We did not need a car rental to get about Key West. Helpful staff, especially at breakfast. Easy access to walk to beaches, Duval Street and the pickleball courts at Higgs beach.

"Best value in Key West-100%. Oh, and about that pool temperature..."

5
10/01/2018

I'll make it quick. Key West is expensive. If you don't realize this before you book your trip, this should be the first thing you need to understand. It's an island. Everything is more expensive on an island. That being said, for the size of the room and location it's a great value. Want a better location with free breakfast, large pool, and large rooms? It doesn't exist in Key West. You can definitely find a nicer hotel with a fancy pool, but it will come at a cost. And, if you're on the go like we were most of the time, it's not worth it to pay $400-500 a night when you aren't at your hotel all day. A side note, the pool temperature is amazing. I would guess it was around 90 degrees the entire time we were there. Just perfect, especially at night when it gets a little cooler.

"Cute hotel, some rooms better than others"

4
07/01/2018

Nicely refurbished older road motel. Pool area nice. We were traveling with our 2 teens, one boy, one girl, and we usually ask for a rollaway with our two queen beds. They don't have any here as their insurance only allows for 4 people max. If you have read any of the negative reviews, this was most people's key complaint. Well, we only had 4 so we were good there. We debated hunting down an air mattress at Kmart or somewhere but was told they do not allow air mattresses either, as it could suggest that we have a 5th person, and that breaks the insurance policy. I'm beginning to think these poor people come from my home state of California where lawsuits run amok and they are trying to cover themselves. Luckily, we were staying mid week and could get two rooms side by side so we splurged...a little more relaxing with teens anyway. For the first night we got two rooms 2nd floor overlooking a corner of the pool. They were great! No road noise, we opened the door for fresh air, the room was large with a large bathroom (with large hooks instead of towel racks...somebody gets me! lol) and another large vanity. Cozy sitting area with plenty of lamps. Sadly the first night we were there it rained fairly hard and I awoke at 2am to the sound of dripping at the AC unit. But it was the roof leaking, all along the wall of the front window. I used most of the towels and covered the AC and the floor where it was dripping to muffle the sound and protect the area. We mentioned it to the front desk as we left for the day to alert them. She urgently said we must change rooms (kids room was fine) but we were headed out on an excursion so we said we'd deal with it later. We came back later in the afternoon/eve, and we were met in the parking lot, told that we must change rooms (I'm thinking insurance again) and that they found us another two side by side rooms above the office. I wish now we had just crammed into the kids' room. The rooms above the office are smaller, no nice sitting areas, bathrooms much smaller, road noise, weird non-stocked kitchenette area, and at 6 am you start to hear the breakfast downstairs. A lot of scraping chairs on the floor, etc. And the rooms are just NOT cozy. They were the same price. It would have been nice to have been offered a discount for the situation, but we weren't. I'm not the type pf person to ask (they did go through a hurricane after all, I suspect this was some residual damage not caught) but I wish I had. Had we got a rollaway, had a room by the pool, this would have been 5 stars. Limited selection in vending machines. Water is $3, better to go down a block to the corner store next to Ana's cuban. Bonus points for cooking REAL eggs for breakfast. Most hotels do powdered now.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate your understanding that things still happen due to the hurricane. Thank you for your patience and understanding. Please come back and stay with us. We appreciate our great guests like you.

"Hibiscus Motel, Koy West FL"

4
04/01/2018

have stayed here many times, very good staff, well kept rooms. only recommendation would be to have longer pool and spa hours, they close at 9:00p and after a long day of exploring Key West it would be nice if the pool and span could be enjoyed to a later hour.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Not worth of the money spent"

2
02/01/2018

Extremely high cost but quality is very low, I guess if you dont have options anywhere you are forced to stay. It is kind of rip off. I dont mind paying high amount but the quality has to be comparable to other hotels who charged as much.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet your expectations. We will try harder. Thank you for posting.

"Great Stay"

5
02/01/2018

Upgraded hotel and pool was a big surprise. The owners have renovated an old facility and made it funky cool. Really enjoyed my stay and the quality was excellent. Rooms are very spacious and comfortable.

"Key West vacation"

5
01/01/2018

Had a great time at this hotel. Housekeeping was very helpful and left me extra items I requested. Requested late check out and hotel let us check out late,. Hotel was having new roof put on from damage from hurricane Irma. Didn't even notice the work. Great location. In walking distance to Duvall St.

"Out of their way"

5
01/01/2018

We arrived a day early and the clerk was very helpful. He remained calm and we received the last room. Less than one minute later another couple came in and was turned away. the man at breakfast was great. He helped us make our waffles, helped me put my water bottle into my pocket so I could carry my breakfast outside. Just a very nice man

"Clean, spacious room and well located "

2
28/12/2017

We stayed here as it's the most reasonably priced accommodation in the area. It's within walking distance of Duval Street, where most of the restaurants and shops are. As well, it's possible to walk to the historic section near the waterfront. This is where you can take a ferry and/or and see where the cruise ship docks (when it's in port). In the afternoon, you can help yourself to ice water infused with lemon, line, mint, orange and possibly other herbs. It's so refreshing and rehydrating! We'd requested a king bed when we called directly to book, and were told that, due to computer entry limitations, we had to have double beds for our 3 night stay, despite the fact that a king ròm was available for our first 2 nights! The breakfast here is limiting. There is orange juice, oranges and bananas, coffee or tea, along with some kind of (processed) egg dish, such as scrambled eggs or egg "pancakes" with cheese in the middle. There are the usual cereals, a waffle maker machine, breads and pastries. You're using disposable plates, cutlery and cups. There was construction or repairs being done to the building while we were there. We were told about this when we checked in, and that there would be work done on another side of the property the next morning. We weren't bothered by anything. We weren't alerted that there would be work done directly above us on the roof the following morning! Besidrs being a surprise, it was extremely noisy and we couldn't stay in the room. Later on that afternoon we were called and given the option of moving rooms. We declined, as we were leaving after a third night. There was some noise that final morning, but more disturbing were the leaks from the roof in several places in our room. We communicated this to the front desk and were not charged for one night.

"Fantastic Stay at Best Western Hibiscus"

5
27/12/2017

The Best Western Hibiscus Key West far exceeded our expectations. The hotel is ideally located in the Southernmost Point area of Key West and walkable to all attractions - one block off Duval St and within a few short blocks to the beach. We enjoyed relaxing in the pool area, which was well-maintained. Hotel staff, especially Karl at breakfast, were attentive and friendly. Fantastic stay!

"Wonderful stay"

5
25/12/2017

Location great one block off Duval street, 1 block to Duval Loop free bus stop. Rooms very roomy and comfortable. Front desk was so friendly. Reasonable prices for Key West. Would definitelly stay here again!

"We'd come back"

5
22/12/2017

I loved this hotel. Nice large rooms, free breakfast (sausage, eggs, waffles, bagels etc) and a large parking lot. My son loved the pool. It's a great, quiet location if you have kids with you and don't want to see/ experience the bars of Duval. Even better is that it is super convenient to everything. Park your car and leave it. Save money and don't get a trolley ticket. You can walk anywhere. Oh, and get a Key West pink shrimp burrito at Bad Boy Burrito just a block away. I'd love to stay at this hotel again!

"Great Location and Big Clean Room"

4
22/12/2017

We stayed here last week for 2 nights. Our room was very clean and very big! Plus, the location is perfect. You can easily walk to the Duval street area and all of the area's attractions. Bonus...they have a full breakfast which was very good and “free parking”. We would stay here again.

"Clean, friendly with plenty of old Florida charm--huge rooms!"

4
20/12/2017

Spent three nights here in mid-December, and the overall experience was quite good. From the outside, the property is basic but has that old Florida appeal. The lobby was also bland, but the pool area and the rooms are excellent! We were upgraded to a poolside room and it was huge. Visits to our friends' rooms over the weekend confirmed that the rooms here are generally very large. The whole property was clean and the maid service was excellent. If you're looking for a hotel that's not right in the heart of the Duval Street action, yet within a decent walk or short Uber/Lyft ride, this is worth considering.

"great hotel option that won't break the budget"

4
18/12/2017

huge room, good bathroom with lots of hooks to hang wet bathing suits, etc., second sink outside bathroom. plus the usual fridge, coffeemaker, etc. pool is big enough to swim laps and extremely warm. breakfast is decent, incl hot food. if i had nothing but money i'd prefer the sun to shine into the room and onto the pool. but all in all, this is a very nice, clean, friendly, quiet, relaxing hotel option that won't break the budget. and we walked everywhere we wanted to go.

"Key West visit"

5
17/12/2017

We recently spent two nights here. There was work going on to fix the roof and our room overlooked the work zone which was rather disappointing. The first morning we were awoken at 5.30am by the noise of the large dumpster being removed and replaced by a new one. But the front desk were very apologetic and gave us a good discount on that night so we felt that they had made amends for that disturbance. Our room was very clean and spacious. The pool area was lovely although we had a very windy rainy day so only used it for a few minutes! Breakfast was ok and as others have said the staff person was very helpful and welcoming I would stay here again if in the area.

"Best Western stay"

4
17/12/2017

This was our first stay at Best Western in Key West. We saw the hotel on a previous trip last year and considered staying there. I'm very pleased with our decision to stay here. The hotel is situated near Duval street and everything you need is within walking distance. The staff was very nice and professional. The hotel grounds was well kept and the pool looked great. The rooms were very big. This is not an exaggeration. The room came with two queen beds, sitting area, mini refrigerator, microwave, coffee maker. The bathroom is fine in size. The bed was very comfortable after a long day of walking around town. I plan to stay there again for my annual trip.

"Musical Rooms"

4
17/12/2017

We were checked into a very nice double queen room with a view of the pool.on our second night the rain came and our ceiling started leaking despite the fact that we were on the first floor. The roof was being repaired from damage from the hurricane Irma. We were moved to a double queen room at the end with a view of the back end of a fork lift. The next morning they roofing crew fired up the machine and let the fumes blow into our room. My wife ran out to try to get the to shut it off. The crews english was as bad as my wife spanish. A fellow from the hotel was called and had no luck as he must have failed spanish as well. We were then moved to a king room at the opposite end of the hotel. A very nice room. They knocked 50% off two nights for our trouble. I would stay here again. I love the location at the south end of the Island. The breakfast is good and the employees are always helpful. The chairs in the rooms need an update but overall I think this place is a good deal.

"Great Hotel"

5
14/12/2017

Loved this hotel! It is in a part of town which is close to everything. The pool was warm and there were a lot of chairs. Breakfast was delicious with plenty of selections. The staff was wonderful and helpful. Would go back again.

"Girls trip"

4
13/12/2017

Friendly staff great breakfast and nice pool area. Location was excellent within walking distance to great restaurants and points of interest. Shout out to Carl for being so friendly and helpful. great price great location!!!!!

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
We will relay your message to Carl. We appreciate him! and you as well for choosing the Best Western Hibiscus as your Key West stay. Please come back soon.

"Great place great price "

5
12/12/2017

We stayed here for 3 days and I'm glad we did. It's def one of the least expensive but it's kept very clean. The pool area was really nice and the hot tub was a nice addition. The breakfast was great with an overly helpful attendant-that guy was seriously working for those tips-lol. He was great though. Way better than not working and still expecting the tips. Loved taking my breakfast out on the deck to eat in the morning sun. The room was quite roomy and I'm pretty sure we had the best location in the building. First floor in front of the pool-right by a gate -room 112!

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"Wonderful place to stay"

5
11/12/2017

This was our third time staying at this Best Western. We have enjoyed staying all three times. The rooms are very clean, the staff very attentive to the guests staying there, especially Carl at breakfast time. He was very helpful and always had a smile. I highly recommend staying at this hotel.

dBranham, Public Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"Three days in Key West"

5
07/12/2017

Great facility! Beautiful pool area with great free parking. Complimentary breakfast is healthy and served in a small area, poolside. Manufactured flooring made rooms very clean! Staff was welcoming and very helpful. Location was about a mile from Malory Square and very near Southernmost point. Duval Loop bus stop close by bur not running during the week. Parking at hotel was included and a wonderful asset!

dBranham, Guest Relations Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business! Please come back soon!

"a few glitches but overall a good hotel"

5
04/12/2017

Good location, clean rooms, no parking issues, nice pool area. Standard breakfast served in the morning. Helpful and friendly staff (one employee could smile a little bit more). The hotel met all of our needs and we would recommend it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for the great review! We appreciate your business!

"An overnight stay"

4
04/12/2017

Very nice, walking distance to South Beach and the Southernmost Point. Ubered to and from Duval. Very large rooms with microwave & refrig. Comfy beds. Would have rather had a first floor room. Nice pool area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Glad we chose this pace to stay"

4
03/12/2017

We spent 2 nights here on our visit to Key West. Our room on the 2nd floor was very large and overlooked the pool. The room was clean and housekeeping did a great job. We enjoyed the complimentary breakfast each morning sitting by the pool. Location wise there are plenty of attractions within close walking distance while others are an easy 20-25 minute walk. If the walk is too much, the motel is a block from a stop for the free Duval Street loop shuttle. The on site free parking is 1 more plus for staying at the Best Western Hibiscus.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.

"Best Western Hibiscus"

4
02/12/2017

Great location. Close to all the key West sites- beaches, restaurants, bars etc. Pool was like a hot like bath tub but the ocean temperature was just right. A little on the expensive side but in line with all the other hotels in the area.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back and visit us soon!

"Great place to stay"

4
29/11/2017

We stayed here for a few days due to a wedding we attended. The staff were so friendly and helpful. The property was clean and comfortable and located perfectly for where we needed to be. The breakfast was fresh, hot, and just what we needed to start the day. We would stay again if ever in Key West.

"Great Location, Poor Breakfast"

4
29/11/2017

The motel is located in a great location to old town Key West. You can walk to many of the attractions. The room was located on the ground floor facing the pool. Great room and location to see the pool. The bathroom had its own sink and there is a sink outside of the bathroom. Plenty of room in the sleeping area as well as the bathroom. There were two problems I encountered staying here. First, the breakfast was clearly the worst ever breakfast eaten at Best Western. On both days the eggs were tough, dry and needed to be cut by a knife, There was no 2 percent milk on either day although there were two people monitoring the small breakfast area. Complete disappointment with the "free" breakfast. The other issue was going to the pool from my room. It was about 8 pm and many people had entered in and departed from the pool. The gate nearest the rooms 101-104 gets extremely slippery. When opening the gate I was careful to watch my steps, however, I still fell down. The motel should have placed a mat or some rough carpet by the gate to prevent anyone from falling. Back to the positive side, the front desk personnel were extremely helpful.

"Great Place to stay in Key West"

5
26/11/2017

Great place to stay, Lovely pool area with cabana type lounges. Close to beach at Southernmost. Have stayed here many times over the year and usually all great experiences. Will stay again- one block of Duval, but about a mile from craziness. That's why I love it and the walk to the craziness and back!

"Nice hotel2"

3
22/11/2017

Clean and very. Comfortable bed. Hot complimentary breakfast was very good. Close to Duval. St. Quiet. Reasonable price. Safe with key in room. No hair dryer. Evan was polite and quick to accommodate .

"Nice hotel, great value, fab location"

5
22/11/2017

Stayed in Key West in the midst of a week long trip to Marco Island. Hotel staff was knowledgeable, courteous and helpful. Nice location and great value. Breakfast was good. Room was large and clean, facilities were well kept.

"Good hotel, good location"

5
21/11/2017

Recently spent a couple of nights in Key West and we were very pleased with our choice of staying at the Hibiscus. It's only a block from Duval Street and very close to the ocean. The room was nice, a decent free breakfast, and free parking. Nice pool area, with big lounging cushions. Would recommend asking for a second story room, facing the pool.

"Great location close to Duval and Southernmost Point, great value"

5
13/11/2017

Excellent Value - simple but well-furnished rooms, pool, breakfast included, location side street at South End of Duval street - perfect to explore the town and comfy walk back to your room. Just 2 blocks from the Southernmost Point. We will definitely come back there.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Convenient location"

5
13/11/2017

Stayed during a busy time in Key West. Pleasantly surprised with quiet clean rooms. Nice pool area as well. Close to downtown but far enough to escape the party on Duval Street. Breakfast was a nice perk.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"KW Hibiscus"

5
08/11/2017

Excellent Location and nicely maintained. I had stayed here before,which is why I returned. They have made some upgrades since my last stay, the pool area and decor. The staff is friendly and helpful. I would recommend. this hotel to my friends.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting. We appreciate your business and loyakty!

"Good location"

5
03/11/2017

Stayed for 3 nights during Fantasyfest. The City of Key West began the Duval Loop which is a free bus to the more populated areas. This is a real asset to Key West. . Located 1 block from Duval Street, Short walk to Southernmost Point. Good restaurants nearby. Friendly staff. Good breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Fantasy Fest Weekend"

4
30/10/2017

Hotel staff was very friendly and helpful. Location was great for Fantasy Fest- close enough to all- just far enough to get out of crowd. Room was clean, bed was comfortable- pool was great. You cant check in if you're under 25- makes for quiet nights :).

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great review.

"Great Place"

5
30/10/2017

My son and I stayed at the Best Western Hibiscus while heading to the Dry Tortugas National Park. What a great place. Great location, walking distance to all fun activities on Duval St. The room was spacious and clean. Nicely decorated. It was a nice surprise walking into our room. I will definitely be using them in the future.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Key west Best western Hibiscus"

5
30/10/2017

The rooms are nice, the pool area is nice, the pool is warm, the beds are comfy, the staff is awesome and they have good breakfast. It is in a good location and you can walk anywhere from this hotel. they have a bike rack also to park and lock up your bikes

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Happy you enjoyed your visit! Thanks!

"Excellent place to stay"

5
29/10/2017

Stayed here 10/21 to 10/26. It was in mint condition after the hurricane. Front desk very efficient & helpful. They upgraded us to a 2nd floor room as part of our BW rewards membership. Our room was huge in comparison to other places we have stayed in KW. Our room had 2 queen beds which were very comfortable including 4 pillows per bed. The room was spotless. It has two sinks, one in the bathroom & one in the room. They supplied an ample amount of towels. Pool towels are located in the closet. The closet has a safe with key. The high speed WiFi worked perfectly. There was always plenty of hot water for the shower & great water pressure. The pool is a large L shaped, 8 feet deep & uses a salt chlorine generator for purification. (Like my own pool, there is no chlorine smell). There is a hot tub next to the pool. The buildings looked like they had a fresh coat of paint. There was adequate parking in their private lot. The breakfast was OK. It was very quiet at night. Duval Street is a block away but remember this is the low activity area of Duval. We walked the entire distance of Duval down to Front street twice a day. It is doable (even for a 69 & 70 yr old) but can be tiring if it is hot & humid. We loved staying here & highly recommend it.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to write such a great review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Recommend the hotel"

5
28/10/2017

First off, the staff is very friendly and helpful. Got into our room and it was very clean and very spacious. 2 easy chairs and table. Desk and chair and flat screen tv. Free wifi. Tile floor which I like because hotel rugs are kind of yucky. Lots of extra towels. 2 sinks which is nice for getting ready. Microwave and popcorn in the room. Safe in the closet. Ample free parking for guests. Location, location, location!!! Walking distance to Duval Street, restaurants, bars and the southernmost point. Beach is a short walk also. Pool and jacuzzi and the pool area are kept up nicely. Breakfast is nice. The usual waffles, cereal, muffins, oatmeal, toast, bagels, some kind of egg and some kind of meat. Of course juice, coffee and water. No reason at all not to come to this hotel when you're in Key West. Have fun!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. Thank you! We appreciate our great guests like you. Please come back soon.

"Fun in the Keys"

5
26/10/2017

Great location!! Just a short walk to Duval St and Southernmost Point. Spacious room...Clean and quiet and breakfast was excellent! Check in staff was friendly. Did I say great location!?! Definitely would recommend.

"Perfect location and spacious"

5
26/10/2017

Stayed 10/13-19, Very clean and large rooms. Nice breakfast included which will help save money each day. Al at desk was so friendly and made us feel at home. Pool was right outside the room and very tranquil. Highly recommend The Hibiscus as a affordable place within walking distance to duval street and southernmost marker.

"Florida Wedding"

4
23/10/2017

It is only a few blocks from Duvalle Street and South Point and a short walk ( a mile or so ) to the harbor. A must eat at is the Banana Cafe great food. Real nice pool area and easy to get in and out of parking.

"LOVED IT!"

5
18/10/2017

We had a great stay,already planning our next visit!!!!The location is just perfect for us to walk everywhere.We enjoyed the breakfast by the pool every morning.Staff was great,friendly and very helpful

"Great stay"

5
17/10/2017

I can say I was pleasantly surprised with this hotel. This is the first time we have stayed in Key West so I wasn't sure what to expect. Normally we stay in Marathon. Now about this hotel. Location of this hotel is phenomenal. Just a couple of blocks to the southernmost point, just block away from Duval Street. The amenities, beautiful pool great lounging area and very well kept. Everyone I met from the staff was pleasant and helpful. You put all that together and you really have no choice but to go back.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back soon.

"Nice and clean"

5
12/10/2017

Nice love the hotel the rooms and the way they treat you at check in the breakfast was so good they had a little of everything will defently stay here again the pool was so nice and clean my kiss enhoy it also us

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Sailing in the Keys"

5
10/10/2017

The Best Western Plus Hibiscus Motel's convenient location puts you in the middle of all the sights, shops and historic attractions. We walked to Duval Street which was two blocks away. Also enjoyed Sailing at Smathers Beach.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back soon.

"A little oasis"

4
07/10/2017

Small cozy hotel with a pool and palm trees in the courtyard, centrally located with parking facilities on site. Good size of room and good service. The breakfast was ok from an American perspective and it was fine that you could use the pool area to have breakfast. Good pool and jacuzzi. I recommend renting a bike to really explore the surroundings.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back soon.

"Very nice place to stay"

5
02/10/2017

Our Family enjoyed our stay. The hotel was very clean and the room's are very big. We enjoyed the pool every night. Walking or biking distance to every thing in Key West. While in Key West make sure you check out the state park Fort Zachary bring your mask and do some snorkeling. It was AWESOME we seen all kinds of fish.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you. Please come back soon.

"Pre Irma"

5
26/09/2017

We arrived on 9/1. This hotel is perfect! Very clean, great staff, and good breakfast. There's a really nice pool area with plenty of tables. Great location to Duval. The new free bus service Duval Loop has a stop right near the hotel which made it even better. There were lots of parking spaces and we never had a problem parking the car or scooters. We unfortunately had to leave a night early due to evacuations, and the staff was acommodating and did not charge us for the last night. This will be our go to when we visit Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate it.

"Impeccably clean, excellent location, great breakfast!"

5
25/09/2017

This motel was impeccably clean. It was cleaner than the Disney and Hilton hotels we stayed at on the same holiday. Some reviews say the rooms smelled funny or that they found ants - we found it smelled fine, the rooms were clean, there were lots of towels, the bathroom was spotless. There are toiletries, including conditioner. The room is very spacious with two large beds, two armchairs, side tables, a large desk, extra sink and has a fridge, microwave and coffee machine, disposable plates and plastic glasses are provided, coffee, tea and even popcorn. The motel has free parking and boasts a very central location without being on the main drag where all the night clubs (and noise) are. We stayed on the ground floor with windows facing the pool. The pool is very nice, the water was warm and clean, the lounge chairs around it very comfortable. There is a large hot tub as well. They have flavoured water (citrus and cucumbers in it) available so that when you get back from a hot day out you can lounge by the pool and have a refreshing drink. Our room included breakfast. Breakfast was plentiful. They had a different egg variety each day, and either sausage or bacon, bagels, cereal, juices, yogurt, etc. as well as a waffle iron that makes the most amazing large, fluffy waffles (if you are not able to yourself there is a girl who can give you a hand) and you can add chocolate chips, cranberries, cinnamon, etc to your waffle dough. The breakfast room is small but we sat by the pool to eat breakfast, which was lovely.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property. We really appreciate and value your words. to review our property. Please come back and visit us soon. Thank you.

"Best bang for your buck!"

5
19/09/2017

We scored a steal during our stay in June. Very clean and septacular location. Parking lot was small but we did get a space... and it's free! Great quick bike ride.. maybe two minutes! Ocean is two blocks away.. can't beat it!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.

"Nice hotel "

5
10/09/2017

Very nice hotel, located in the centre of key west, not far from a nice beach. Rooms are huge. We took a room with poolview. The 2 boys 14 & 10 years old really appreciated the pool and enjoyed the breakfast (especially the waffle that you could do on your own) A parking is available (this is really an asset in key west) I recommend

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.

"Best Of Key West"

5
08/09/2017

Location is amazing. Rooms are generous in size. Rooms and grounds are clean and well maintained. Staff is friendly and knowledgeable. We will definitely stay here again given the opportunity. Definitely recommend to others!!

"enjoyed"

5
07/09/2017

first trip to key west. this hotel is very close to all of the activities. Really enjoyed our stay here. everything was as advertised. would definitely return if we get the chance to come back to key west.

"We would stay again"

4
05/09/2017

We had no regrets about the facility. You are really close to activities. We walked to the Southernmost point - a couple blocks away - and to Truman's Whitehouse. We walked to everything we wanted to do. It is one block off of Duvall Street which is the street with all the activity. The pool was nice. The staff were accommodating. The room was quiet and comfortable. This is where I would stay the next time I go to Key West.

"Great Hotel !!!"

5
03/09/2017

Booked this property because of the great reviews and found them all to be true. The staff is very friendly and very helpful The rooms are clean and comfortable The pool area looks great and is very clean. Breakfast was fantastic .The staff make Great waffles I will definitely stay at this hotel again

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to post. We appreciate the wonderful review!

""Key West Virgins""

5
01/09/2017

Title says it all, our first trip to The Keys and there was nothing better than staying in Key West. BW was an excellent choice for us, as we parked our Harley and walked or rode the tour bus to where ever we wanted to go. Location was fabulous, beds very comfortable, good size rooms, and the pool was relaxing in the evenings. Breakfast was average and it was nice that we could sit poolside to eat. Would definitely stay again and recommend this place to anyone!!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"I tried to stay here, and I will tell you what happened"

1
28/08/2017

What some people may not know when they are booking this motel is that your credit card will be charged for your first nights stay. I booked 3 nights in February to celebrate my 60th birthday. It is now August. The booking site said FREE CANCELLATION. I was extemely surprised and not in a good way to see a 250$ charge on my credit card! When I called the hotel and I was upset, the desk clerk said that is their policy. Sorry??? I have never paid anything at any hotel until I handed over my credit card at check in. I am flabbergasted! Is this normal?

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
It depends on how you found our hotel and booked it. If you used another booking system such as TripAdvisor, Expedia, Orbitz, etc, there is a policy for Free Cancellation with a one-night penalty. That is the disadvantage of booking with those discount companies, they get their fee regardless. We apologize for any confusion. We hope you had a wonderful time on your anniversary.

"Great hotel!"

5
23/08/2017

Great price and great location! We stayed for a week in August and really enjoyed our stay. Excellent staff and it is close enough to Duval to walk! In fact we were able to walk every where we went...it really is in a great location. We will definitely stay here again!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.Please come back and visit us soon. Thank you.

"KW Hibiscus-great/very relaxing"

4
22/08/2017

The Key West Hibiscus is a great Hotel, clean and beautifully remodeled., beautiful pool and lounge area. They've done a great job of retaining the Old Town charm with modern upgrades. Very friendly staff.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.Please come back and visit us soon. Thank you.

"Great stay, friendly staff"

4
22/08/2017

Stayed here w/my teen son Aug 13 & 14. The rooms were large, very clean, had a microwave, mini-fridge, coffee maker and a seperate sink area. On-site parking a big plus. Wi-fi was a little iffy at times, but I found that to be the case all around KW. The beds were comfy, pool and hot tub area was very nice (closes @ 9 pm). The free breakfast was a plus (consisted of teas, coffees, cereals, yogurts, fresh fruit, bagels, breads, sausage, eggs, juices) The breakfast area was spotless and replenished quickly. We had room 224 which was very quiet. Ivan at the front desk was super helpful with recommendations in the area and gave us a voucher for free dessert at Duffy's. Staff we encountered whether at the front desk, breakfast area, housekeeping, grounds were very nice. Keep in mind this hotel is near Southernmost point, but still in walking distance to just about everything. Driving in KW is a pain so leave your car at the hotel. We took uber once, but it was expensive in KW. Cost $10 bucks to go 1.3 miles. I would definitely return to the BW Hibiscus. Hope to be back soon.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property. We really appreciate and value your words. to review our property. Please come back and visit us soon. Thank you.

"Excellent choice in Key West"

5
22/08/2017

This hotel exceeded our expectations in every way. Great size room, very clean, comfy beds and an amazing pool area with cabanas. The staff are very welcoming and helpful - from calling cabs, to recommending places to eat. We really enjoyed our two nights here and would highly recommend this hotel to everyone coming to Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property. We appreciate our great guests like you.Please come back and visit us soon. Thank you.

"Fabulous hotel "

5
20/08/2017

I stayed at this hotel about 8yrs ago on my first trip to the key west on a girls trip. I'm so happy that after the years it's still the same clean, quiet, hospitable hotel! This time I returned with my husband for a much needed vacation! I'm Happy to find friendly staff, nice clean rooms, great pool and the best part is that is close to everything! We walked everywhere and then rented a scooter to explore the local side of key west. We are looking forward to returning again hopefully it won't be 8yrs!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Welcome back! Thanks for posting!

"Cozy, economical hotel in a great location"

4
17/08/2017

We stayed here for four nights in August, during low season. It is a little gem of a hotel hidden among the Key West palms. Rooms surround a pretty little courtyard with a nice-size pool that got very warm during daytime. It is within 20-30 min walk of the waterfront entertainment zone on Duval street, but far enough away to be quiet and private. I booked an outside room, but being low season, we were upgraded to a pool-view room, which we appreciated. Breakfast is free, typical waffle/bagel/eggs/fruit spread like many such hotels, but still a nice perk. Staff was friendly and efficient and the room was large, clean, and well appointed with a fridge and microwave, and popcorn. And the price was below $150, which made it much more affordable than most of the other hotels within walking distance of downtown. All told, we were very happy with our stay. Our only complaint is that 9 pm is too early to close the pool, just when the water was starting to cool down.

"Great place to stay"

5
17/08/2017

Beautiful place! The grounds of the hotel are beautiful. Located on a busy corner but very secluded with the inner courtyard. Large palms & landscaping nicely placed to give privacy. We stayed in 203, beautiful view of the pool. Large pool with adequate seating. The water was a bit warm but still felt good. Great for a night swim. Pool open til midnight which was nice. Shaded beds & loungers. The grounds were nicely kept. Daily breakfast was great! Always enough food no matter how busy. The rooms were nicely decorated. Mattress was a little firm but pillows were good. Water pressure was good. Pleasant staff.

"Great Value Lodging in Key West"

5
13/08/2017

The Best Western Hibiscus was an absolute gem in Key West. The room was large, the beds comfortable, and the room even had a kitchenette. The hotel pool and grounds were lovely. The rate included free breakfast, a huge bonus in pricey Key West. Parking and internet was free. The BW Hibiscus is definitely the best value in Key West. You get a lot for what you pay and it's location is perfect for exploring old town Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the fine review!

"Serenity's Key West Vacation"

5
12/08/2017

Awesome Key West hotel in a great location, close to everything within walking distance. Great helpful staff. Comfortable queen beds and roomy bathroom. Great, hot and tasty breakfast of eggs, sausage, bacon, cereal, juice, and waffle maker.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review! We appreciate your business. Hope to see you again!

"Worst stay ever"

1
11/08/2017

We had reserve a room for 4 people and we were 5 they refuse to give us our room I had told at the reservation lady it was a possibility but we would with it knowing there was two bed. When it was time to check in the manager refuse to give us our room saying it is a hotel for families og four only. I have never seen or heard of a best western with that restrictions in my life. I asked for her comprehension it was only for one night. Then I said ok he can sleep in the truck she refused again to give me my room I had to pay 159$ for a room for one person. I mentioned to the manager that I was very honest in saying that we were five I could have taken the room and just say nothing. The manager had pleaure saying she would have kick us out even at midnight. Like when they do the rounds at night (god she was almost saying she checks in every room to count the people in it). Crazy rules I asked if a family of five 3 children under 5 where you can sleep 3 in a big queen bed she answered no they will need another room. I have always believe Best Western yo be family oriented but it is not the case at all.NO FAMILY . Swimming pool dawn to dusk what kind of info is this?? Again kick out of the pool they change the rules as they want this way and they get a lot of pleasure kicking you out once you are in the water It is unacceptable that when we reserve with Best Western we don't get the good info I would have chosen another hotel not having to spend another 159$. Hope that Best Western are able to do something to compensate for their mistake.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
We apologize but we do have occupancy restrictions that will not allow 5 people to be booked into a room here. This is clearly stated on our website and within any reservation system - the maximum permitted is 4. We do not charge for the third and fourth person like many properties do but we do maintain the limit at 4. This reservation was made through a third party vendor so perhaps the agent failed to advise about the occupancy restrictions. It is always difficult when the guest arrives and finds a problem. We do offer solutions and the guest chooses what they wish to do. There are many other properties in Key West that have rooms for 5 people - the BW Key Ambassador is one of them. Unfortunately it is true - 5 people here will need 2 rooms. We are sorry that this was not what the guest expected or wanted, but we tried to assist as we could. Of course the stay was not good because of the situation. We understand and we apologize.

"July Key West Visit"

4
10/08/2017

The hotel was lovely, the rooms roomy and modern and clean. Our only complaint was the pool water was so, so warm it was not refreshing. We have decided we will never visit the Keys in July or August again. We ended up playing cards in our room because it was just so hot we melted when trying to do our usual Duval crawl. Thank goodness the air conditioning in the rooms was working nicely, but they wouldn't let you turn it down any further than 72, and we do like a cool bedroom at night..

"Visits always give pleasure — if not the arrival, the departure."

5
09/08/2017

Our visit to the hotel was a pleasure and a pleasant and unexpected surprise. We did not expect a room and amenities this nice, especially at this price and location. A block off of Duvall and close to all the points of interest. Beautiful pool area with lots of chaises and umbrella's. Breakfast was delicious with numerous protein choices for those doing lo-carb and/or Paleo. Staff was friendly and helpful. We will be back!

"Great Pool! "

5
09/08/2017

The rooms nice and comfortable. Bathrooms could use some updating. I don't know if it is a Florida thing, but there was no lotion, which was weird. Anyways, the pool is amazing! Ask for a room where you can actually see the pool, because the other view you get is the parking lot. Breakfast was small, but who cares, go out. Location of the hotel is walking distance to basically everything needed to see in Key West.

"Great hotel and a great rate!"

5
08/08/2017

Spacious room with two queen beds, fridge, microwave, coffee maker, large bathroom and two full sinks (one inside, one out). Really pleasantly surprised at the size of the room. Great rate, friendly staff, free continental breakfast with good variety. Beautiful and large pool. with many chairs and even padded cabana lounge chairs. Good location. About a 15 minute walk from Mallory Square, but only a couple blocks from Southernmost Point, Hemingway House and Blue Heaven! It's worth the walk to the busier downtown area to have a quieter area to "come home to" after sunset. Free parking. Convenience store one block away. Would absolutely stay here again!

"Key West Trip"

5
08/08/2017

Very nice hotel. Located at the Southern end of Key West. Only a couple blocks from Duval and South Street. Very nice hotel, staff was excellent. Arrived early and they allowed me to go to my room, even gave me an upgrade. Thanks!!

"Really surprised"

5
02/08/2017

Most of the hotels in Key West are priced over 350$. By paying less then 200$ i thought that we would have a so so hotel. I was there with my family and friends (3 family total) and we were all really surprised of what BW had to offer for the price. Next to Duval Street, next to the 0 mile Also really clean, BIG rooms, beds are really comfortable. I will go back there 100% if I go back to KW.

"Birthday in Key West"

5
01/08/2017

Always a great time at The Hibiscus, very much improved in amenities and appearance. Went there often for New Years and now for my Birthday. Surely will be my hotel of choice in the future always in Key West, Thanks Hibiscus staff.

"BW Hibiscus Key West"

5
01/08/2017

Hotel was clean along with the rooms. The staff at breakfast were very friendly and helpful to make sure you had enough to eat. The only problem was the pool water was hotter then normal for a swimming pool.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property.We don't heat our pool, it's just warm in the summer months. We hope you understand. We appreciate our great guests like you. Please come back and visit us soon!

"Family Retreat"

4
31/07/2017

I was initially a little doubtful from a distance about the quality of this hotel, but after arriving I found everything to be very good. The location is easily within walking distance to most tourist areas. The hotel is clean and the staff friendly. My family, including 3 grandchildren enjoyed the pool immensely. This hotel is a very good value for the price.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time to review our property.We appreciate our great guests like you. Please come back and visit us soon!

"Great hotel; Convenient location; Quiet"

5
28/07/2017

I was hesitant to book this hotel as it was farther away from the Mallory Square than I thought I would want to be, but the price convinced me to give it a try. I am so glad that I did. The hotel location was great. It was really close to the Southernmost Tip and a bike rental shop was right around the corner. We were able to rent bikes and easily bike wherever we wanted to go. The parking lot was equipped with a bike rack, so we were able to rent bikes for multiple days. I wish I had made a note of the gentlemen at the front desk's name. He was great. Very welcoming and friendly. We were looking for some Cuban food and he directed us to a wonderful restaurant that was actually within walking distance of the hotel. It was fantastic. The breakfasts were a lot better than what I was expecting. There was the standard waffle maker, pastries, breads, cereal, and then a hot food section. One day was ham/cheese omelets and bacon; the next day was eggs and sausage. The selection wasn't overly exciting, but it was more than adequate and it was plentiful. Another nice touch was ice cold water available in the lobby in the afternoons/evening. It was infused with lemons, limes, oranges, and mint. It was always so refreshing to pop into the lobby for a cool drink when we were swimming in the pool or returning from exploring Key West. The decor of the hotel was really nice. It reminded me of what an old time roadside hotel would have been like in the 1960's. The landscaping was beautiful, the grounds were kept clean and tidy, and the room was really large. We were on the 2nd floor and overlooked the pool. The room was incredibly spacious. I think the older construction of the hotel is why the rooms were so spacious. If this hotel were newly constructed, I'm positive the room size would be considerably smaller. I wasn't traveling with my family, but if I were, I know it would have been really nice to have all of the space. Another plus for the room was it had "fake" hard wood floors. I was happy to see that. I hate walking on carpets in hotel rooms. Overall, you can see I loved this hotel. When we return to Key West, I know we will be staying here again.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking time writing such a detailed review of our property. We really appreciate and value your words. to review our property. Please come back and visit us soon. Thank you.

"Great Value"

5
27/07/2017

Great location, at bottom end of Duval, close to beaches and the party, but very quiet. Rooms are excellent, large, and plenty of very close-by shops/attractions, etc.Has a nice pool (which I didn't need or use), free wifi, and friendly staff. Seemed to be plenty of parking, although we had no need to use the car once there. Easy walk to just about anywhere.

"Average motel"

3
27/07/2017

The rooms were clean and well appointed. The breakfast was nice with basic options. Coffee was not available even a few minutes before breakfast hours. Maid service was good but time of service was inconsistent and the "service my room" signs were useless. Internet was available but streaming did not work well. Parking was free.

"Great Place to Stay"

5
26/07/2017

What could be bad? Spacious rooms, beautiful pool, friendly staff. This was my first ever visit to Key West and I look forward to my next! I will definitely make this place my first choice when I return. Special thanks to Ivan at the front desk for arranging my cab to the airport and following up with them when they were taking extra long to show up! And the pool view room is worth the premium, it was beautiful.

"Awesome hotel!!!"

5
26/07/2017

Great place to stay highly recommend this hotel. You can catch the downtown trolley one block away and they let you park your car there all day. Breakfast was great! Cheesy eggs and bacon! Staff was very helpful and accommodating.

"Absolutly great motel"

5
25/07/2017

I loved this motel. The room are spacious and with tile flooring with area rug around beds, which is very nice (no gross carpeting). Two sinks with plenty of room for 4 people to get ready to go out and explore Key West. The pool area was perfect Florida, with lots of palms and plants, places to hang out. It is at the south end of Duval Street so be prepared for walking, but only two blocks from southern most point. Staff super nice and very helpful on what to do being that we stayed an extra day. Parking was very convenient. Breakfast was good with lots of choices. My son loved the popcorn left in the room. The only thing that bothered me (not the rest of my family) was the AC blower was noisy. I travel with my own pillow but my family said the pillows were too stuffed.

"Nice hotel in Key West"

4
20/07/2017

During our Florida vacation, my family and I sought suitable accommodations for our stay in Key West. We wanted a nice hotel in a central location. We found both at the Best Western Hibiscus. Nice, large room near Duval Street and very friendly staff. And a great pool! Nice hotel.

"Good place to stay in Key West"

5
20/07/2017

The Best Western Hibiscus is a very welcoming place to stay in Old Town, Key West, Florida. The rooms are spacious, and a breakfast is provided. You can swim or have a leisurely rest by a swimming pool. It is close enough to all the action around Duvall Street, but far enough to have a peaceful place to stay after your fun time in town.

"Great location, quick and friendly service, quiet!"

4
20/07/2017

We were looking for something close to Duval, but not so much catering to the young and rowdy. We also needed ground floor accommodations. This hotel had good value for the location, the room was spacious and comfortable, the staff friendly and accommodating. We had one service problem, when a corner of our room lost power (including A/C), but they responded quickly and fixed the problem. Shower could have been better - lukewarm to cold at the best, but the rest of the experience was enough to make up for that. Nice pool, adequate breakfast, good for families and seniors. And a real plus this close in - adequate parking on the property! We'd come back.

"Wonderful place to stay!"

5
19/07/2017

The staff is incredibly friendly, helpful and professional! The hotel itself is a great place to stay. Very clean, beds are comfortable, maid service is on point and hotel grounds are kept immaculate. Pool is wonderful. The breakfast every morning is a welcomed surprise! Area is perfect to stay...great restaurants within walking distance. Beach walking distance too.

"All Around Great!"

5
19/07/2017

Can't beat the staff, location, and amenities for the price. Comfortable bed / room. Great breakfast. All staff bend over backwards to help with anything / everything. We go to Key West a lot and will definitely be coming back. Great stay!!

"Improved!!"

4
13/07/2017

We first stayed at this motel 8 years ago and found the room sufficient but the price and location excellent. Since that time it has been completely renovated and is much better. The rooms are spacious and clean. The price is about the best in town that will accept teens. Special thanks to the kind lady running the breakfast area. She went out of her way to accommodate our gluten free eater. The front staff is either really really good or really really bad. We stayed 3 nights and had both. Next visit to Key West will include this motel.

"Driving the Florida Keys"

5
12/07/2017

I am so glad we booked a room here. The location was great, we could walk to Duvall St. and everywhere else in the Southern Most part of Key West. The room was huge and had a sitting area with two chairs for relaxing. Fridge, microwave, and coffeemaker all came in handy.

"Family"

5
10/07/2017

Staff greeted you upon entering, they were very polite. Made you feel like a guest in there home. Rooms were very comfortable. Breakfast area kept clean and polite people working in area. Would stay here again!

"The "Best" Western Hibiscus"

5
10/07/2017

The Best Western Hibiscus has been our large group lodging of choice during the July 4th holiday for five years in a row. The entire hotel staff have proven themselves friendly, welcoming and professional. The rooms are large, clean and very well provisioned. Great saltwater pool and the breakfast offerings are well above average - coffee available 24 hours - very important after long nights on Duval Street!

"Convienent"

4
09/07/2017

A very clean and moderately updated motel with a pool in the center. Most all rooms face the pool. Comfortable beds. Easy walk to anywhere on the key. The free breakfast is the downside, good for a snack, but plan on going out for breakfast.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for taking the time to review our property.

"Couldn't even stay here..."

1
06/07/2017

We made a reservation for a room with two queen beds (4 adults). We also had an 18-month old infant with us. When we arrived, we were told that we needed to book a second room because we had "5 people". They counted the BABY as an extra adult and refused our check in! The management would not work with us in any way and because we refused to pay for two rooms, they cancelled our reservation on the spot. We were left stranded in the parking lot with a baby in the car and nowhere to stay for the night. I will never book with this hotel again.

"Nice Predictable Quiet Key West Motel in Walking distance of Night Life"

5
05/07/2017

Best Western's have a consistency that I appreciate. Best Western Hibiscus Motel did not disappoint. Staff was very friendly on check-in and gave good directions to the sites we wanted to walk to and see. Breakfast was standard BW fare. We had a clean room and bathroom, two double beds, working A/C, and TV if we wanted it. Nice pool area. Not flashy but nice. Best Western Hibiscus Motel is at the quiet side of Key West near the fancy resort hotels. This meant walking a bit to the night life, but that was not a draw back for my sister and me. Ample free parking at the Motel was available. I would definitely stay here again, given all the other options in Key West.

"Nicely maintained"

4
05/07/2017

Nicely maintained, a little bit of a hike to the action, but walkable. Eggs were a little cool, but everything else for breakfast was good. Rooms were clean, with a little sitting area outside to watch people stroll by. We would go back

"Overall great value, very nice stay"

4
05/07/2017

We have stayed before our trip in 2017. Pool area had been upgraded and looks very nice. Only complaints are pool hours seem to be dependent on the staff. I was in pool just relaxing about 10 when was told I had to get out. Every night afterwards there were people in the pool well until 11(they weren't loud either). Housekeeping seemed not quite as good as before. We came back to room from a day on the water to an unmade room, though it only happened the one time.

"Great getaway!"

5
04/07/2017

This cute hotel is nestled within walking distance of most Key West attractions. The staff was very friendly and helpful. The beds were in great condition and we slept very comfortably. The pool was really nice although a little was for this Pacific Northwesterner. I look forward to visiting again soon.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting! We appreciate the great comments!

"Loved Key West!!!"

5
29/06/2017

Loved the location of the hotel. Close to everything Staff was helpful with directions to attractions and restaurants loved the pool and roof top porch. Was able to book an extra night as we enjoyed it so much!

"Great find!"

5
26/06/2017

What a wonderful find - right off of Duval, close enough to walk or bike everywhere, but totally quiet at night. The staff were all very friendly and helpful. The pool wasn't ice cold, but it was pleasant. The lounge seating around the pool was very comfortable.

"Good Value"

4
25/06/2017

When you book at this type of hotel and expect resort style amenities you will be disappointed. However, if you book your stay and expect a value hotel with basic amenities you will be satisfied with this hotel. My wife, 4 kids and I stayed here for 6 days and 5 nights. The room was plenty big enough for our stay. The location of the hotel (at the eastern end of Duval, just one block off) was perfect for us. We put a lot of steps on our fitbits which helped burn off the extra calories that were consumed while on this vacation. The pool area was nice and the 4 kids didn't complain about the downsized pool (we traveled from Universal Orlando and had a resort style pool for 5 days prior to our arrival here). The breakfast was decent but lacked a lot of seating inside. We took advantage of the extra seating they set up outside by the pool. The hotel does not have laundry service but they directed us to across the street to another hotel that does and they didn't mind us using their pay for use facilities. Would I/we stay here again if we visited again? Yes.

"Perfect Paradise"

5
24/06/2017

My husband and I stayed at the BW Hibiscus with our 2 daughters (ages 14, 9). Our experience here was exceptional! The location was great, the rooms and facilities were clean, the pool was beautiful and the breakfast was delicious. The staff, maintence, housekeeping, and breakfast hostess worked hard to make sure our stay was comfortable and enjoyable. The only issue we had was with the a/c unit and lighting outside our room. The staff went into action quickly to resolve our problems. They switched our room immediately to a room with better working a/c and lighting situation. If you stay near a room by a stairway be aware that the light illuminating the stairs will shine through your room throughout the night. My suggestion would be to add blackout curtains for those specific rooms. The a/c units in Key West work extra hard because of the extreme humidity. The one in our original room was just simply overworked and never got cold. When we switched rooms the temp was perfect and a/c work well. The staff handled it professionally and efficiently. Immediately after we vacated the first room maintence came in and replaced the a/c unit. Theses folks are on the ball! We will definitely stay here again. The Hibiscus has elevated Best Westerns to a whole new level.

"Great location, good stay"

4
23/06/2017

The staff was very welcoming and nice. In fact, I would like to especially thank the young man who worked the front desk on the evening we checked in,June 12. He was very nice and helpful, he went out of his way to make sure we had a good stay and we really appreciate that. The pool is super deep; it basically starts at like 4 feet and progresses to 8 feet. The stair area is small, so it was kinda hard for my little one (2 yrs old) to just chill in the pool. Has really cool/ fun lounging furniture and good amount tables and chairs. Breakfast was ok. The waffles were bomb, but the eggs were not good. No. :/ the cream cheese was weird tasting too. Room had a kinda musty smell to it. it wasn't overwhelming by any means, but still. I had read some other reviews from other paces in KW and I kinda just figured it was common to the area. Speaking of area, the location was perfect! Far East side, one block north of Duval street. We walked everywhere we wanted to go, southern most point, butterfly conservatory, beach, food. It was a more quiet part of Duval, but I like it for that reason. Great stay, would recommend.

"Great Location"

5
21/06/2017

I have been staying at this Best Western for going on to twenty years. I have had more pleasant experiences than bad. The bad were only minor problems and always taken care of. This hotel is very close to the Southern most point. Very Quiet here. Is a 20 min walk to down town and all the action. longer if you stop in all the neat bars and shops. This is a great place for families and old folk like me. Trust me you can't go wrong.

"Best deal for lodging in Key West"

5
18/06/2017

It was the price that drew me. They don't tack on "resort fee" or any other bogus charge. A friend and I wanted separate beds and a nice pool. This hotel had both and a very accommodating, knowledgeable staff; a full breakfast and great location. The only negative was that the beds squeaked, but not enough to be a bother. The hotel had a big urn of ice water infused with fruit and mint in the lobby- it's a great idea that I took home with me.

"Key West"

5
18/06/2017

Our stay here was very enjoyable. All of the staff was friendly and very helpful. Our room overlooked the pool and was very clean and convenient to the downtown area. I would definitely stay here the next time I come down.

"Wish I would have spent more"

3
18/06/2017

The hotel was ok. The pool was GREAT! The service was alright, the location was good. The smell in the room was gross, it smelled musty(I read that in other reviews, I guess I should have listened). The cleanliness was poor, corners of the room were dirty as well as along the walls. For only about $20 more per night, I will be staying at a better hotel next time.

"PRIDE"

4
16/06/2017

Handicap room had scalding hot water in shower. Had to wash and shampoo at outside shower. Two complaints to staff that never got in work order book and their solution did not work! Room 129. Otherwise great visit with usual breakfast. Get tired of it, numerous great places to eat beakfast nearby.Wear shoes around pool because pool deck is very hot and slippery!

"Favorite place to stay in Key West"

5
13/06/2017

Love the Hibiscus Motel! Great Vibe, Friendly Staff and very comfortable rooms. This is my 2nd visit this year and I'm looking forward to my 3rd in a few months. Although there are a lot of places to stay in Key West, I'm going to be loyal to the Hibiscus!

"Just a few blocks from south beach"

5
13/06/2017

The Best Western Hibiscus was a delightful find in this sea of over priced hotels. It's service was top notch, the pool and deck area was family friendly and a wonderful way to spend an afternoon. The service staff went out of their way to show all the guests a good time.

"Wonderful Property in the heart of Key West"

4
12/06/2017

The hotel is nicely appointed and is close to everything. If you're looking for the continuity of a name brand hotel, the Best Western Hibiscus lives up to the Brand. I had stayed at this property about 15 years ago and was disappointed. They have really come a LONG way...

"Family Vacation"

5
11/06/2017

The staff was very friendly and helpful. They did a good job keeping the room clean and stocked.The rooms were large and comfortable. There was a sink in the bathroom and a sink outside the bathroom with plenty of space for all of our necessities. The frig and microwave both worked. We had hot water and good pressure. We all enjoyed breakfast. They had a nice selection. It was a good location for walking to several attractions. The pool area was picturesque.

"Good Time in KW"

5
08/06/2017

The rooms are spacious and clean. We like that its in a quiet location but still pretty close to everything. The free breakfast was good. There are also a few good restaurants within a couple of blocks.

"Great Stay"

4
08/06/2017

This hotel was great. We had a room overlooking the pool and it was so nice and peaceful. You would never know that the hotel was a block from Duval Street with all of the rowdy crowds. We enjoyed the pool in the afternoons which was so relaxing after a day of walking. We will definitely stay here again.

"Another Great Find for Quality and Value"

5
03/06/2017

Making last minute reservations while making a cross country motorcycle trip we were worried that finding a good quality hotel for a reasonable price in Key West would be iffy. We were pleasantly relieved to find the BW Hibiscus with vacancies for four nights with an average cost below $200 per night, including two weekend nights. The location, quality of the property, cleanliness, friendliness of the staff and overall satisfaction with the room, beds and bath made for a wonderful stay in a great environment. Convenient to Duvall Street with a short walk, fine dining, music, drinks and etc are minutes away. Finding a place with good parking availability is a god send. Rooms are large, clean and with amenities you'd find in most mid-price range hotels. Community areas are comfortable - pool / deckside are clean, well maintained and of a generous size - never finding the area crowded. Nice comfortable tropical feel to the courtyard / pool area. B'fast area is a little cramped, but plenty of table space is available on the pool deck immediately adjacent to the b'fast bar. Always nice to find a place with a more than adequate shower head! Room, bedding, pillows, air conditioning and bath are all above average for mid-priced properties that we've experienced. Definitely a double thumbs up given to this property. Would return in a heartbeat unless we desired waterfront....

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thanks!

"Perfect location!"

5
02/06/2017

We enjoyed our one night stay to play in Key West for a day. Hotel was very convenient, clean, and comfortable. Parking very convenient and included in price. Hotel at end of Duval St. so we didn't miss a thing.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!!

"Location"

5
31/05/2017

It has the best location in the Key West. Close to all the restaurants, rentals, etc... The FREE breakfast was GREAT! Al at the front desk was very accommodating and very helpful on giving tips on where to go, which route to take. Our stay at the Hibiscus was very pleasant. Made us want to stay longer. Ramona kept our room clean. Best value, best location!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for posting!

"Great Location"

4
29/05/2017

The Best Western Hibiscus Motel - on Key West Florida is very well located - easy to walk to Duval Street and all the attractions in that area. Breakfast included - parking included. Very nice pool and hot tub area.

"Wonderful place"

4
29/05/2017

A small hotel with a great pool, better than average breakfast and close to attractions on Duval Street. Plenty of good restaurants within walking distance. The rooms were spacious with a refrigerator and microwave. The parking was free..

"Hotel Stay"

4
27/05/2017

Very nice and clean hotel. The beds were not as comfortable as I would have liked but I would recommend this hotel for the value. The location to Duval Street and other attractions in Key West was within walking distance.

"Great place to stay."

5
26/05/2017

Called them last minute and talked to Johnny. He was very friendly and helpful. The room was clean up to date and as advertised. Good price and great staff. Good location to most tourist attractions. Will return here again.

"Key West Motel"

4
23/05/2017

This motel was very clean and the staff was very friendly. Wheelchair friendly and very few children. Breakfast included too!!...... The downside is that the rooms in the breezeway didn't get much sun and smelled of mold. However, room changes were not a problem.

"Key West May 2017"

5
23/05/2017

Have stayed at many hotels in the Florida Keys and this was one of the best. Very clean. Great pool. Great staff! I would recommend for business, personal and family visits. Convenient to everything in Key West.

"Key West Vacation"

4
22/05/2017

Front desk staff excellent, knowledgeable and friendly. Hotel and room was clean; however, after the first the first day, housekeeping was below par. This area can be improved with little effort. Breakfast was terrible. They either need to stop servicing breakfast or go to a continental set up with a variety of fruit, cereals, juices and breads. Swimming pool was clean and warm.

"Great visit"

5
22/05/2017

Very nice rooms, great staff & wonderfull breakfast. We had a ground floor room that faced the parking lot and it was perfect for handicap accessibility. It is perfectly centered to the best tourist attractions (mile zero, duval street, Hemingway house, mallory square)

"Key west retreat"

5
22/05/2017

From the minute we walked in everyone was friendly and the property was clean. The hotel had the key west feeling that we wanted. The room was spacious and clean. We had a pool side room that offered a great view of the pool. The pool area was large with plenty of seating.

"Family and friends vacation and wedding. Lovely hotel great employees. Very helpful and breakfast was very good."

4
17/05/2017

Breakfast attendant was outstanding. Very organized, pleasant and showed great empathy to a handicapped guest.! Our group was very pleased. The outdoor pool area was beautifully decorated . Very clean

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so much for posting! We appreciate the kind words and comments.

"Not Value for money"

3
15/05/2017

The first room offered was on the ground floor and facing the storage rooms. Were told that was because we had only paid for a "standard room". At $500 for 2 nights I did not consider this to be a "standard" rate and we were then offered a 1st floor room overlooking the car park which was slightly better. Decided to cut our stay to 1 night only and move back up to Key Largo to a resort hotel with balcony (sea and pool view) for same price as he night cancelled.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet your expectations. We are happy that you enjoyed your stay in the Florida Keys. Thanks for posting.

"Hibiscus Is The Greatest"

5
14/05/2017

I loved the Best Western Hibiscus in Key West secondary to its great service and staff. I plan to recommend the hotel because of the friendliness of the staff and the cleanliness of the rooms. I plan to come back to the hotel.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you so very much! We love our guests!

"Cheap but Good Hotel"

5
13/05/2017

We stayed here for a night before we went to the resort. Our stay here was nice, and very good for the price. Definitely in a good location and friendly staff. If you are going to the Keys and want to stay somewhere affordable, be sure to check out some specials for here!

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Excellent Staff and Location"

5
08/05/2017

Excellent location,staff very professional and accommodating. Clean grounds and good breakfast choices. Pool is very inviting after walks on surrounding streets and beaches. Weather is fabulous! We will return.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Key West"

5
08/05/2017

Best spot and best value in Key West! This property is a little over a block from the Southermost Point and is at the quiet end of Duval Street. The room was very clean and spacious and the pool was just the right temperature.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!! We appreciate the great review!

"Wonderful hotel for a great price."

4
08/05/2017

The motel is a clean, centrally located to many of the main attraction on Key West. This motel has a clean, nicely furnished pool. I loved the comfort of the pool furniture. The room was large and clean. The maid staff did a wonderful job of maintaining our room during our stay. This motel is worth the price, since it can be expensive to stay in Key West.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for the great review!

"Hibiscus"

4
05/05/2017

Hibiscus key west was a great time for my family. The pool was perfect for my son. We swam in it every day. Breakfast wasn't to bad. I would definitely come back here. Great location and very clean. Didn't want to leave.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you!

"Hibiscus in Key West"

4
05/05/2017

This is an older nice hotel. I always trust Best Western and this hotel was good. I am not sure of the prices of the other hotels but this was a bit expensive. I would have hoped for some transportation links to downtown for the price.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Thank you for posting!

"Hiding Gem!!!"

5
03/05/2017

The Best Western Hibiscus is a hidden gem just a few blocks away from the central hotspot of Key West, located on United Street and Simonton Street (about a block away from Duvall where all the action is). This property has a heated salt water pool that is completely surrounded by the property and is quite a little hidden gem. Breakfast is included in the room and the hotel staff is very attentive to your needs. The rooms are clean and updated with all tile floors throughout.The best part of this hotel there are no resort fees.

"Great"

5
03/05/2017

This hotel is great. The staff were helpful, rooms and beds comfortable and location is great. We also enjoyed the pool area. Pricey but that's Key West for you! We would stay when we come backagain in the future.

"Excellent location "

5
02/05/2017

We stayed overnight here based on price vs other motel/hotels in the area. I'm not sure why anyone could find any reason to complain as this is a hidden gem!!!! It was very clean, conveniently located between everything that happens in Key West but just tucked away far enough to be quiet. There was plenty of hot water in the shower and the beds were comfortable. The pool area was very tidy and the free breakfast had a little of everything to keep everyone happy. There was ample parking and it was free also which was a welcome relief from the $35 a night we had paid in Miami. The front desk staff were friendly and helpful. I would stay here again without hesitation....

"Love this place!"

5
01/05/2017

I've stayed here twice and am planning on returning for a third time this summer. It's right off of the quieter end of Duval St which means it's a great location if you want to head down to all the clubs and bars some nights but have a quieter evening other nights. The rooms are very large, many of them look out over the pool area. The staff is always helpful and friendly.

"AVOID THIS PLACE"

1
01/05/2017

Horrible room odor, shower didn't work, toilet broken on our stay April 24-25 2017. A poor value. It would be impossible for anyone to clean the room and NOT notice the problems we put up with. I assume THE MANAGEMENT HAD TO KNOW to know there were problems with the room because the stench could not have just suddenly appeared...it smells like mold and is probably unhealthy to breath. A "hovering" server in the breakfast area just added to the unpleasant feel of the experience; Finally the person at desk was defensive and not helpful.

dBranham, General Manager at Best Western Hibiscus Motel, responded to this review
Sorry we failed to meet your expectations. There is always a possibility that problems may arise in any room and we will always take care of them when reported. The housekeeping staff works diligently to insure that our rooms are ready for our guests. If we miss something, we will always address it to our guest's satisfaction. We would not expect anyone to stay in a room they found unacceptable. We simply ask that you let us know before check out - our Best Western promise is in place to make sure the stay is satisfactory. Thank you for posting.

"Fun in Key West"

4
25/04/2017

Great location, one block off of Duval St.(the quieter end).Walking distance to everything; market, drug store, restaurants nearby; Felt safe walking in the area at any time of the evening. Staff was friendly and helpful; nice pool; large rooms; would definitely stay here again.

"April 2017"

4
24/04/2017

Very convenient, great front desk staff, good value, and very nice pool area. Only issue were ants in the room twice and bathroom not completely clean when we arrived. I would stay there if returning to Key West.

"100% humidity in the room :("

1
24/04/2017

We stayed in room 121. As soon as we opened the door we felt the humidity. Luckily we only stayed for two nights. The last morning our daughter couldn't breathe and my husband was diagnosed with “bronchitis” by a doctor a few days after we left. When we arrived in our new hotel we had to wash everything to get rid of the smell from Hibiscus. :( Poor but free wifi. Yes, the staff was helpful, but that doesn't help under theese circumstances. We will never go back to this hotel.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Sorry we failed to meet expectations. We certainly would have moved you to another room if you were unhappy. Thanks for letting us know so we can address the problem.

"Peaceful"

5
22/04/2017

Check in was easy! We arrived early and was able to leave bag in the lobby while we went out for a walk and lunch!! Room was nice and clean!!!! Breakfast was good!! Check out was also easy!! Would recommend this motel!

"Key West"

4
19/04/2017

Excellent staff, great location. The room was well appointed and the pool/ hot tub were nice. They could use to sell snacks/ drinks at the pool area so you don't have to get dressed and go to someplace else if you are having a pool day.

"Great Location"

5
18/04/2017

My friend booked this through AAA, good location, clean and affordable. Location close enough to walk to Duval Street and most restaurants. We walked to Hemingway House. Parking free. We actually were there on 2nd floor originally but able to move partway through our 6 night stay to a 1st floor room. We had so much "stuff" and with no elevator...., but we tipped a nice fellow working there to help us carry our bags. 1st floor was nice to be near the pool. Breakfast provided, the usual type quick breakfast. Clean, comfortable and just right considering cost point. Would stay here again.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks for the great review! We love our AAA members!

"Nice and good value for money "

4
18/04/2017

We stayed 2 nights and were very happy. Key West is an expensive place to stay and the Hibiscus was at the lower end of the scale, but it is a great choice. The location is great, within walking distance of Duval, Ernest Hemmingway's house, Southernmost point etc, but far enough from the partying that it was peaceful at night. The rooms are comfortable and a good size for a family of 4. The pool is very pretty and well kept. The breakfast choices aren't massive but there was something to suit adults and kids alike. This is not a flash hotel but is a great choice if you're not looking to pay for the excessive cost of a resort. The staff were great.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Very nice pool, great location and price worthy place to stay in Key West"

4
18/04/2017

Fantastic pool area, great location; walking distance to two public beaches and the Southern most point, and Duval street, Hemingway Home, etc. Fantastic internet. Free parking is definitely a plus, no resort fee. Breakfast was ok (although they use too much plastic utensils). On the bad side; pillows were awful (too big and too hard), the beds were a bit lumpy. When we first arrived, there was a funky smell in the room, but once aired out, it was fine.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
We appreciate your review. Thanks for posting!

"restful, pleasant"

5
17/04/2017

After walking all day, this hotel was a sight for sore eyes. Pleasant attendants, great room. Clean and fresh exactly what we were in need of! We would return to the Hibiscus if we were to come back to Key West!

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
So happy we were the property you expected! Thank you for posting!

"Key West 2017"

4
13/04/2017

Annual trip to KW. Our 8th visit overall, the BW Hibiscus proved to offer good value. The location is nice, one block off Duval at United and Simonton. Nice pool. Rooms could have been cleaned in a more timely manner and poolside towels were nonexistent. In fact towels seemed in short supply. Breakfast selection very limited. No frills, nice place to stay, will definitely be an option for our next visit

"Key West with kids"

4
13/04/2017

Pleasantly surprised by this well located stylish BW. Nice breakfast. More expensive than I would have thought but it's Key West! Nice sized room for our family of 4 and decent sized pool and lots of deck seating for this downtown setting.

"Key West"

3
13/04/2017

During check-in/out staff was friendly. This establishment is not well marked, and we ended up driving past it several times until we noticed the hibiscus paintings on the building. This BW is clean and comfortable, but somewhat dated. The salt-water pool was very refreshing. Most of the "tourist attractions," watering holes and restaurants are "one block over" and "several blocks down." Parking is available at this BW, but at a premium and expensive throughout the town.

"Good for the money"

4
12/04/2017

This hotel was better than I thought it would be. Upon arriving it was deceiving. Rooms are big and clean. Has a nice vanity and bathroom area. Very good price and convenient location to walk the area.

"Not the Best Time to Travel"

4
11/04/2017

It was spring break and post-Daytona Bike Week. I was presented a Welcome bag for being a Diamond member. Desk personnel were most helpful during the 2-night stay, offering discount coupons, allowing me to park the motorcycle near the entrance, great room. The only reason for 4-stars, I could not get the musty smell out of the room no matter how much Fabreeze I sprayed into HVAC unit or room, otherwise 5 stars. The maintenance crew were "Johnny-on-the-spot" clearing the toilet. It is conveniently located to the Butterfly House, pick up for Trolley Tour, near "Southernmost-anything", walkable distances to all the Key Key West sites, and a shared laundry facility across the street.

"very nice motel"

5
10/04/2017

This is older motel purchased best western, they kept the original local flavor and did upgrading. Rooms very nice, lots space for motel room. Clean and comfortable. Continental breakfast. We liked location because it was just far enough from Duval street to be quiet but not too far to walk Definitely would return

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks for the great review!

"Nice rooms!"

4
10/04/2017

Clean, quiet rooms, convenient to Duvall Street, Southernmost Point, etc. Liked having a sink outside of the bathroom, as well as one in the bathroom. Beds were comfortable. Would definitely stay here again!

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
We appreciate the time to post. Thanks!

"Great location!!"

4
10/04/2017

We booked this hotel looking for something somewhat affordable and not too far from the action. It is an older hotel that is well maintained and is offered at a good price. The location is fantastic; we parked the car and rode bikes the whole weekend. The continental breakfast was a plus, and the pool was nice for an afternoon dip. I would definitely recommend for a visit to Key West.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks! Great screen name by the way!

"Great staff, good value"

4
28/11/2016

We were treated very well for our entire stay, and we really enjoyed both the convenient location and the facilities. Free breakfast, nice pool and hot tub, walk to Southernmost Point and beaches, etc... would recommend, would stay again.

"vey nice place to stay ....not too far from all the action"

4
28/11/2016

vey nice place to stay ....not too far from all the action on Duval street....very nice staff and rooms are big we got the 2 queen beds and it was very big for a hotel room....definately will stay here again

"Some Good Some Bad"

3
27/11/2016

I recently stayed here for 6 nights. Lets start with the good. The pool area was very nice and complete with tropical foliage. Breakfast was great. It included eggs, sausage, bacon, assorted cereals, fruit and make your own waffles. The staff was always polite. You are within walking distance of busy Duval St. Now for the bad. The rooms are average and very overpriced for what you get. Beds are extremely uncomfortable and make noise every time you move. Housekeeping was lacking. I found a used plastic eating utensil behind one of the chairs. My room smelled musty. I informed the front desk of these issues. Although the floors are tiled, they appeared not to have been cleaned but only once during our stay. There is a sitting area with 2 chairs over an area rug. That rug was cleaned once during our stay. So the bottom line, would I stay here again? Probably not.

"Great hotel - highly recommend"

5
22/11/2016

The rooms, the pool area, the location, the staff, the breakfast - everything exceeded our expectations - great place to stay as close enough to walk to numerous places but far enough away from the party and noise.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
So happy you enjoyed your stay!

"BW Hibiscus"

4
18/11/2016

Sunrise at the end of Duval, just around the corner. Visited the Butterfly museum, also just around the conrer, many good restaurants very close to this property. Rooms were very roomy. Did not use the pool, but did sit by the pool for breakfast and to read, very nice.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Great combo of price and convience"

5
17/11/2016

Great location with parking and breakfast. Easy to just leave your care there and walk to everything. Port is just a half hour walk and Duval is a block away. Drink and have fun and don't worry about parking or driving. Clean and good staff.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
We thank you for your review!

"Great value in a prime location"

5
17/11/2016

Staff were friendly and accomadating, arrived at 1 PM and were checked in right away despite 3 PM check in. Asked us where we were parked and gave us a room as close to parking spot as physically possible. Room was fresh and very clean, nice and roomy and well appointed. We did not see 1 bug in our entire 2 night stay, room was always freshly made when we returned from our day. Hotel is a bargain being it is centrally located to Duval and Mallory Square as well plenty of quality restaurants. Bicycle rental right around the corner as well, we checked out early for an excursion but manager kindly allows us to park our car till we returned at 4PM. Nice hot breakfast and super warm outdoor pool with plenty of seating.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Glad you enjoyed the breakfast! Thanks!

"Great location for Key West hotel."

4
15/11/2016

First-timers at Key West! We were happy to have chosen the Hibiscus for its quiet and clean rooms and pool. It is ideally located one block from the oceanside/southernmost point, and one block from the quiet end of Duvall Street. Our room was very large with two queens, large desk, two comfy chairs, frig & MW, vanity outside of the full bath, with an addiitonal vanity in the bath.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks for the review.

"Decent hotel at the quiet end of the strip."

4
15/11/2016

The hotel states they are within walking distance of Duval Street, which they are. However, they are at the far end. It's quite a long walk to Mallory Square and where much of the activity is. However, if you wish to be on the quiet end, it is nice, and it is very close to "Southernmost Point".

"key west lodging"

5
12/11/2016

The room is very nice, clean and the beds are very comfortable. They allow for you to come early and just hang out until your room is ready. You can either park your car and wonder around or use the pool and relax.

"Great value"

5
10/11/2016

The rooms are big and comfortable. They are clean and quiet. The room was a great value for Key West. There was a nice pool and hot tub. The breakfast had a good variety of choices. Would stay again for sure.

"close to Duval"

5
07/11/2016

lovely two floor establishment with wonderful pool, access to Duval--less than two block walk--another two to view Atlantic/Gulf...close to Southernmost Point and many good food stops, a close by stop for the trolley that tours the island, and is on local transit lines

"another great adventure"

4
03/11/2016

My Wife and I have stayed at this hotel before and feel it is a good value and close to the things we want to do, we can walk from one end of Duval street to the other, we have stayed at hotels for less money but never felt we got our moneys worth and was not happy at the end of the stay. This Hotel makes you want to come back, we were happy we stayed here and that has value.

"One night stay"

3
29/10/2016

Staff was not friendly. Room was clean but overpriced for quality of room. Outside did not look nice enough to be called a best western. No designated smoking area. Breakfast should be extended given the destination.

"Location"

5
25/10/2016

Free breakfast, free parking, huge rooms, and a lovely pool area added up to a great experience. There were even vegas style daybeds by the pool! 2 sinks in each room, one in the bathroom and an additional vanity area outside.Breakfast area has poolside seating which was great. Walking distance to everything. I would definitely stay here again.

"Short Stay"

5
24/10/2016

Service and Room were Excellent! Evening Desk Clerk was Most Helpful!!! Convenient and easy to find. Will consider staying at the location upon return to Key West. This review is requiring too many characters to complete this review.

" Nice place to stay"

5
23/10/2016

OuR first time staying here and First of all I have to say Al at the front desk was super nice and helpful. Rooms are big, clean and modern. Very nice pool area. The only bad thing ( which I hate to do but must) the eggs and sausage at breakfast are terrible ( I don't think they are real eggs or sausage). Don't eat it!!But they do have a waffle maker and beagles, toast, and cereal. Overall a awesome place to stay and will be staying there next time we come down.

"Large, clean rooms. Good value"

5
22/10/2016

Stayed for 4 nights in October. Room was clean and very spacious. 2 queen beds with a sitting area that included 2 chairs and a reading lamp. Also a computer desk. Mini fridge and microwave. Bathroom had 2 separate vanities and sinks. 1 inside the bathroom with the tub/shower unit and the toilet. The other was outside the bathroom. Nice to have 2 vanities when 2 people are trying to get ready at the same time. Plenty of parking on site which is not the norm for Key West. My daughter stayed at another property and had to park 2 blocks away. We didn't use the pool but it looked nice and there were always people poolside or swimming. The motel is located within walking distance of several popular attractions. The free breakfast was not great but decent. The price was less than most places we researched. I would stay there again on my next visit.

"Large Comfortable Room"

5
20/10/2016

We spent 2 nights here. We liked the cleanliness of the grounds and the large size of the room. We had just completed a cruise so we were happy to have the elbow space. There is a very nice pool and parking for guests. It is a little ways a way from the duvall street action but very much within walking distance, a little over half a mile. There are also a number of good restaurants closer than that if a walk is not in the offing. A free breakfast is available that I found pretty typical. There is not a bar or restaurant on the premises but I did not find that to be an issue. Since this property is not near Duvall street, it is a little quieter at night, a good thing for me. We will definitely come here again.

"A lovely stay! Only negative was it should have been longer!"

5
20/10/2016

This was a shorter trip to KW (3 nights) and we truly wished we had planned for a week! We truly enjoyed our stay at the BW Hibiscus! The location was perfect for us, and the hotel has great off-street parking which is much appreciated in Key West. From the moment we arrived, we found each and every employee to always seem warm, friendly and their smiles were contagious! Our room was really large, very quiet and extremely clean and fresh. The pillowtop bed was comfy along with the multitude of pillows! There was a frig, microwave and coffee maker! I appreciated the additional vanity outside of the bathroom! The air conditioner kept the room very comfy at the lower fan setting which was much quieter also)! The pool/hottub area was beautiful and the water of each was perfect! We enjoyed our breakfast every morning poolside which was an added plus for us! Breakfast consisted of varied egg choice, sausage, waffles, bagels, toast, yogurt with the added fresh fruits for toppings (strawberries and blueberries), bananas, oranges or fruit cups. A very nice touch to breakfast! In addition to coffee, milk and juice available at breakfast, there was fruit infused cold water available during the day. We most certain shall return!

"Great Spot"

5
18/10/2016

Love the location and convenience of this spot.Easy access to pool from every room.Very clean.Friendly and knowledgeable staff.Close to Duval Street but away from the noise at night.I highly recommend this motel.

"AWESOME PLACE"

5
17/10/2016

I would highly recommend this hotel. Excellent continental breakfast. We had the king suite, so very roomy. Pool area was very clean and very tropical. The only downfall-the hot tub was not working(no working jets). But I would stay here again for another keys trip.

"Vacation at this hotel"

5
17/10/2016

Very good value for this location. Walking distance to all the restaurants, shops and bars. The pool was excellent, rooms excellent, complimentary breakfast was very good. I would recommend this hotel in Key West.

"Nice hotel, lousy breakfast."

4
16/10/2016

Only negatives are there is no food or a bar. The breakfast served till 10 am sharp is terrible in my opinion. One type of egg, either a weird pre made ham and cheese omelet or a type of egg saucer with sausage. You can also make your own waffle, didn't want to be bother. I thought ketchup migjt help the weird eggs but it's not available. Would be 5 stars if they put just a little effort into breakfast. For $220 a night is that asking so much.

"Good location"

5
08/10/2016

This motel is in a good location for walking to the Hemingway House and other places of interest. Short walk to the Southeastern most point marker. Duval Street very close and you can even walk to the sunset pier area if you don't mind the heat. A very friendly and helpful staff to assist you and the pool is surrounded by the motel so private from the road.

"One Night in Key West"

5
05/10/2016

Four members of my family spent a night here while visiting Key West. The location is great, especially for the Southernmost Point. Duval Street is convenient, too, although it's a bit of a walk to where the action is. The room was very clean and spacious. The pool was great as well! All the staff were very courteous and Key West was a fun place to visit. I can check it off my bucket list!

"Right next to Duval St."

4
02/10/2016

Quiet and clean hotel with a nice staff. What's nice about this hotel is the price for the proximity to Duval Street which is only a couple blocks away. It was also really close to a convenience store and a bike/moped rental place. I ended up renting a bike and being so close to this hotel made it easy. I didn't make it to the pool but it looked nice and kid friendly. Also had a free and descent breakfast.

"Great location. "

5
01/10/2016

Perfect and quiet location yet close to everything. Just a one mile walk to Mallory Square but the walk down Duval street is so entertaining you don't mind at all. Friendly staff, clean and spacious rooms, very nice pool. The only complaint is a minor one, the AC unit rattled and was a little noisy. I highly recommend this hotel.

"Great bargain for Key West"

5
30/09/2016

Very clean hotel. Nice pool covered loungers. Plenty of parking. A little bit of a walk to Duval street, but nothing an able bodied person couldn't complete. Definitely try the Cuban sandwiches at the deli 1/2 a block from the hotel!

"Fine hotel "

4
27/09/2016

Stayed here with my partner on a recent trip to key west. Very central, everything within walking distance. The public area and our room was very clean and tidy. Good shower. Good wifi. Friendly staff. Good parking facilities. Only thing we would mark it down on, would be the breakfast...Not a lot of choice if you like a cooked breakfast. Overall,  good value for money and would return.

"Near Everything"

4
25/09/2016

We stayed here for 4 nights, we liked our Stay here. The room was clean, the AC worked well, had a decent breakfast in the mourning, the pool is well maintained and the Staff is very accommodating. The best part of Staying here was it is "Near everything". Minutes away from Beaches, and Good restaurants. Short walk to Duvall St and all the great activities in downtown Key West. We would definitely recommend this Hotel, prices were modest, reservations are highly recommended. Nice job.

"Fine"

5
24/09/2016

The hotel has a good location, a nice pool with comfy lounge beds, and a nice breakfast buffet. Downside for me is the beds are super soft, I had to sleep on the floor, but I need a super firm bed. Will return, nice place

"Great location"

4
24/09/2016

Pictures make this property look like something from the 1950's. Retro is fine with me as long as it's clean and up to date. I was pleasantly surprised. The property is very nice and perfectly located. The staff was fabulous. The room clean and comfortable. The pool was wonderful after long days of roaming around. My only complaint was about noise from other guests, through no fault of the property. Would definitely stay here again and recommend to others.

"Key West Motorcycle Trip"

5
22/09/2016

Excellent place to stay while in Key West. Very close to Duval and, for many, an easy walk to Mallory Square and points between. Hotel staff were excellent. A special thanks to Luis at the desk and the "breakfast lady" whose name escapes me. I was surprised at how much I enjoyed this 4 night stay. The prices were surprisingly good, although I think it was considered the "off-season". Nothing but praise and I have already recommended the hotel to some friends.

"Pleasant suprise"

4
21/09/2016

We've stayed in Key West at least half dozen times. This was our first at BW Hibiscus. The rooms are very spacious! Especially for Key West standards. Very comfortable bed, clean rooms. Fridge and microwave. Seating area and desk in room. The pool and hot tub area was nicely kept with lots of options for seating. Complementary breakfast had many options including fruit and yogurt. The a/c unit was a little loud but nothing that kept us up. The location is perfect. Close enough to the action, yet far enough for relaxing. We rented bicycles from Wecycle. They delivered and picked them up. That is an excellent way to get around and see the island. One block from convenient store. We will definitely stay here again in the future.

"Best Western Hibiscus"

5
18/09/2016

Great hotel nice location Near the Butterfly Conservatory and Southernmost point Walking distance from Hemingways house Large clean room Great pool area Excellent breakfast Many nearby resturaunts One block from Duval Street

"Perfection."

5
12/09/2016

When you first hear best western motel, you may not be thinking great things. Think again, this hotel is a perfect hotel for your key west get-a-way. The hotel is located on 1 block away from the south side of Duval street. It is about a 30 minute walk to Mallory Square. Although I did not take a taxi, I heard one other guest had a 8 dollar cab fare from "Durty Harrys." The hotel itself is perfect, I snagged it for under $300 and it was the perfect room. The room is very cute & spacious. The bed is very comfortable. I am not very picky, but I enjoy a clean room to come home to, this hotel was that and more. The pool is a nice get-away when you want to relax. You are very close to the beach as well. This is a perfect hotel if you are looking to do a weekend get-a-way. The hotel had free parking & No hidden "resort" fees. The price you get is the price you pay.

"Affordable and Close to the Action!"

5
12/09/2016

Had a great 2 night stay here. The location was great - 2 mins walk to southernmost point, 20 mins walk to Mallory Square. Hotel was just close enough to the action, but not too close. Room was very spacious with additional sink area separated from shower and toilet. We also had a microwave and refrigerator great for heating up leftovers and snacks! If need plastic utensils just go to front desk and they will gladly give you! Breakfast was simple - toast, bagels, make your own waffle w/ blueberries and strawberries available, yogurt, cereals, breakfast sausage, pre made omelets, coffee, and juices. Not many table to eat inside, but plenty available outside in patio area. It was a bit too hot for us outside so we ended up just taking our breakfast to our room to eat. Free parking on the property and pretty good wifi where i was able to stream netflix. Check in and out was very quick and the hotel personal from front desk to housekeep friendly and helpful! Pool area looked clean, unfortunately we didn't have time to use those facilities. Best part of this motel was the price - definitely the best prices so close to the action!

"Awesome Hotel"

5
12/09/2016

I stay at this hotel every year. The rooms are big, beds are comfortable they have refrigerators, microwave, coffer maker. If you want a place to relax, enjoy the pool this is the perfect place. I highly recommend this hotel, the staff is amazing, the rooms and the property grounds are very clean. The breakfast is very good as well. If you want to stay near Duval Street it is a block away and about a 2 mile (10 minute) walk from Malory Square.

"Clean"

4
11/09/2016

Very clean and up to date rooms.. Large rooms with microwave and refrigerator. Very Well maintained pool area. Friendly staff and great Breakfast to start your day with Waffles, eggs, bacon and fresh coffee .

"This motel is adorable!"

5
11/09/2016

Love it! Rooms are spacious, nicely decorated, and spotlessly clean, and you won't find a better location -- close to Duval, but in a quiet residential neighborhood. The pool is another plus -- much larger than we expected. Will definitely return in the future.

"Excellent for famiies"

5
08/09/2016

We stayed at this property 2 nights after reading reviews and being suggested by board experts to meet our needs for a family and budget, The property was very clean as was our room facing the pool. It had hard wood/laminate floors which we liked over carpet for cleanliness It had a fridge and safe and the room was quite spacious with modern tropical decor, the maid was very nice and did a great job. Pool was very invitng and tables/loungers around it We were very impressed with the continental breakfast. There was so much variety and not all carbs. Even the make your own waffles had fresh berries to put on top. The front staff gentleman (african american) knows the hospitality industry as was great with people, upbeat, and very knowledgable in the area, he suggested a great snorkel cruise for our family, There is no laundry on premise but you can go across the street to another older hotel and use their outdoor laundry fascilities( old units but did the trick when on the road and need clean clothes) This location was walkable for our family to and from Duval steeet /mallory square and in a quieter area. The only complaint was the smokers swimming in pool with their cigarettes with children in the pool. We would definatly return to this hotel. We felt the room rate at $143 a night with AAA was great value for Key West

"Home Away from Home!"

5
07/09/2016

We have avoided going to this location because of the noise at the other end of Duval. Boy have we been missing out! We had a very nice sized room and boy was it quiet in there. This will definitely be a place that we come back to again. Great breakfast to boot!

"Fun & clean motel"

5
07/09/2016

We were here for 2 nights this past May & it was a very pleasant stay. The room was very clean & the AC cranked, which was much needed due to the extremely high humidity. Loved the very nice, clean pool & the continental breakfast was great. The location was perfect, very close to the southern most point so you get there early for pictures before the line forms. I would not hesitate to stay here in the future.

"Amazing"

5
07/09/2016

If you are going to Key West this is one of the best motels you will find. The staff is super friendly, the rooms are clean. They are conveniently located one street behind Duval St which is where all the fun is at, and yet you don't get to hear all that craziness, it is really quiet.

"Great location in the middle of Key West, close to almost everything"

3
31/08/2016

This hotel is ok, it got a great location in the middle of Key West close to almost everything. Close to Duval street and all the shopping and restaurants. Hotel is ok but not more, clean rooms, pool area is ok, breakfast could be much better.

"Short Stay"

5
29/08/2016

Loved it! Rooms are large, clean and well equipped. Staff is friendly. Location is very close to shopping, eating, drinking and sightseeing. Plan on returning with my family in the future. We visit Key West several times a year.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
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"Perfect weekend getaway"

5
29/08/2016

We went to Key West for a weekend getaway. The staff was very friendly when we arrived! We thoroughly enjoyed the space in the room as we were expecting it to be much smaller. The pool was amazing! I would highly recommend this hotel!

"Family Friendly"

4
27/08/2016

Wasn't sure what to expect but was pleasantly surprised. This is a very clean, nice hotel. The pool is salt water which is pretty cool and was well maintained. The staff was very friendly and they have a good breakfast that was included in our package. There is no bar here which makes it a little more family friendly but your only steps from duval st. so you can get all the drinks you could want.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you for posting!

"Such a Gem"

5
27/08/2016

The room was very large and clean clean clean! Loved the deco in the room! Front desk staff was very friendly and helpful! Breakfast was outstanding! A real cheese omelet!! Very quite place and great location to walk everywhere! Hope we can visit again in the future!!

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you for posting! We appreciate it!

"Excellent central stopover"

4
26/08/2016

We looked through Trip Advisor reviews and booked the Hibiscus as it looked centrally located. Staff were friendly on arrival and most of the sights at Key West are within walking distance, which is the only way to see the city. Rooms were clean and have a fridge and a microwave. Breakfast was a pleasant surprise and again staff were very helpful (especially explaining the waffle machine process to us) If I visit the Keys again we would stay here.

"I would come back anytime"

5
24/08/2016

This is a better than expected experience. I had no major expectations but the hotel is very clean, comfortable, the rooms are spacious, and they provide a value for the money since this is Key West, where all hotels are more expensive than anywhere in the US, possibly with the exception of NYC. It has plenty of free parking space, a nice pool, and a very acceptable free breakfast. The location is convenient, very close to the Southernmost Point in the US and a block from Duval Street, although not too close to where all the action places are. Many restaurants are closely and a taxi is just a call away. The Front Desk attendant with the last name Amador was very friendly, helpful and resourceful. I'd wish I could find more people like him in Front Desks. I would definitively come back to this hotel. A very positive experience!

"Excellent Key West Hotel"

5
23/08/2016

We loved our stay here. Walking distance (about 20 minutes) to Duval Street. In a very nice neighborhood. There was a bike/scooter rental shop 2 blocks down. The continental breakfast was amazing. Great place!

"Good Deal In Paradise"

5
23/08/2016

great location....very clean....awesome pool....and not too expensive (for Key West)....i come to Key West 4-5 times a year and the place i usually stay is no longer available so this was my first time here- but it won't be my last time.

"PERFECT stay at the Hibiscus!"

5
21/08/2016

We were two families with two rooms. Everyone agreed that this Best Western was perfect. The rooms were huge, and our rooms with two queen beds also had a desk with desk chair, plus a sitting area with a rug and two stuffed chairs. The rooms were beautiful and looked as if they were recently re-done. The fridge and microwave in the room looked new and were a brand name. Both rooms were immaculately clean when we arrived, and housekeeping was friendly and kept us stocked with plenty of bathroom towels and pool towels. The saltwater pool was clean (no chlorine!) and very spacious for the number of rooms in the motel. The poolside lounge chairs, tables and cabanas were clean and comfortable. Making it more awesome were free parking, no resort fee and complimentary breakfast with hot and cold items. Location was perfect. Next trip to KW, we will only stay at the Best Western Hibiscus. Highly, highly recommend!

"Excellent service and staff."

5
19/08/2016

3 of us stayed together (unrelated) in this excellent motel. Rates were satisfactory, we had 1 couple and a single person with us and we split the cost. Room was always clean, mattress was absolutely super-soft yet supportive. Had a hair dryer, iron ironing board, cabinet in the bathroom area was more than satisfactory. We were able to park the car and walk to Duval Street primarily, then we learned our way around KW and was able to walk to many places without moving the car. Staff was informative about where to catch the trolley (which was very close) so we took it. The first time we stayed here was because it was AAA recommended, we will always recommend this motel for anyone traveling to stay in Key West.

"Wonderful"

5
19/08/2016

We were pleasantly surprised how nice the hotel was upon our arrival. The entire resort has been renovated. The rooms are large and spacious. The pool area is nicely landscaped and there were plenty of chairs. The location of the hotel is excellent for all activities. We used our AAA dicount and received a fantastic rate. I hope the hotel keeps the rates reasonable because it is truly a fantastic find in a great Key West location.

"Sister love"

5
18/08/2016

My sister and I stayed here for 4 nights this is a wonderful place to stay the rooms are Large and very clean the pool was cool and clean.Hotel was very close to the southern most point we lite Chinese candle for our mom and Aunt they-spent time in Key West in their lives.a very wonderful stay.The staff was very awesome as well

"Good location and pool"

4
18/08/2016

We stayed at Best Western's hotel Hibiscus for four nights. We had a good stay! It's located near Duval street on the south. The pool area is excellent, and the breakfast is alright. (Waffles, bread and bagels, cereal, yogurt, oatmeal, fruit and berries, egg, bacon or sausage, fruit cups, coffee and juice).

"Hotel of choice in Key West"

5
18/08/2016

We have stayed in Key West multiple times and the Hibiscus is the best location with the largest rooms. Hotel is very clean and spacious. The location is one block from Duval and near Southern most point.

"Good location"

4
18/08/2016

This was the most expensive hotel on our roadtrip through Florida. Almost 300 euro's for 1 night :/ I think spring break had something to do with it. This is a very nice hotel but not for 300 euro's. We liked everything. Nice spacious and clean room, beautiful pool. Extended free breakfast, free wifi, in-room coffee making facilities, free microwave popcorn, microwave, refrigerator and free parking. It is in a quiet area of Key West but everything is reachable on foot.

"Great location"

4
16/08/2016

This is a small, but comfortable hotel close to shopping, but away from the hustle of upper Duval Street. Parking is adequate, the pool was a great place to gather with friends and the price is reasonable.

"Nice place"

4
15/08/2016

Hibiscus Hotel is a great location. The man at front desk explained how to get around and had a map. The room was adorable and setting beautiful. The only thing that could improve is the pool water was warm. I do realize it is very hot down there which warms the pool. Overall, I would recommend.

"Anniversary weekend"

5
14/08/2016

Check in friendly and fast. Housekeeping kept us stocked on everything we didn't want for anything.Breakfast was good bagles breads waffles the usual but also eggs and meats. The room was large clean and cold. The pool area very nice plenty of Cabana's and lounge chairs. Would definitely recommend.

"Could have been a five"

2
13/08/2016

All the staff was very friendly until we had to deal with RITA. Very rude with a serious attitude issues. Upon check in we did tell Andrew? that we MIGHT pay with BW travel cards upon check out but not sure.We told him to run our credit card as a hold for incidentals. Andrew was extremely nice and had great attitude . At check out we decided to pay with our BW travel cards. Lo and behold, we now had to deal with RITA. Did i mention that when we entered the lobby front desk NO greeting or acknowledgment or a smile of our presence from Rita ? the young gentleman with a slight accent was nice and friendly.When we told Rita that we intend to pay with BW travel cards , she went ballistic. Her question was why did we not pay with card upon arrival. I did inform her that it was my choice on how i wish to pay for my room. I own and operate a BestWestern and know how the process works. When i told this to RITA , still no apology or anything . Her response was "i am going to write up the desk clerk who checked us in ". By this time was i at the end of my endless patience . I told her that she needs to retake the ICARE classes and learn some customer service skills.

"Close to beach and downtown. Great for family"

4
11/08/2016

The price was reasonable. I brought my children here. The rooms were clean, and it's close to Duval Street. Also very close to the southernmost Beach Cafe for your kids can actually have a little dip on the beach. Very close to the dessert place called Better Than Sex, about .3 miles away. I would go back to this place again.

"QUICKY VACATION"

5
10/08/2016

Got reservations at this motel sight unseen and was so pleasantly surprised. The room was very spacious and very clean and updated. Our biggest surprise was our free breakfast. You would not believe what was provided. At any restaurant one would pay $8.00 to $10. per person. The pool was large and right in the middle, also available was a hot tub and spa. I would not even look for another motel when we go back in the fall. Parking provided right in front. Key West and the Hibiscus Motel, what a wonderful time this family of four had together.

"Pleasantly surprised and totally delighted!"

5
09/08/2016

From the time we checked in by Al, we felt right at home at this remodeled old school motel. The room was huge and had a sink and vanity area in addition to the one in the bathroom. The pool area was beautifully landscaped, well lit at night and had plenty of lounge chairs and canopied lounging beds. The location was perfect! Just off the beaten path, but still within walking distance to just about everything.

"Wonderful Stay"

5
09/08/2016

Hubby & I stayed at the Hibiscus for 8 nights. We had a first floor room. It was squeaky clean, comfortable, and had nice amenities. The hotel is a 10 minute walk to everywhere! Duval Street, Southern Point, Great Restaurants, Zachary beach, etc. The morning breakfast is perfect! It's free & has a nice variety ! The owners take pride in this hotel & it shows. The pool is sparkly clean, grounds kept up beautifully, & the staff are helpful, friendly, & professional. We'd highly recommend & plan on returning in 2017!

"The Perfect Place"

5
09/08/2016

Wow...we just loved this place!! There were nine of us traveling together with a mixture of adults and kids. We were unsure about it because we usually don't stay in motels. Don't let the word motel trick you! This place is amazing. The location is priceless. You can walk to the southern most point, Duval Street, and Mallory Square. We never needed our car. The rooms are huge and so inviting. Everything has been updated and beautifully put together. The beds were so comfortable as well. We also enjoyed the swimming pool. Extremely clean and maintained. The morning breakfast was perfect to start the day as well. We traveled the Keys for our vacation. The Hibiscus Best Western was our favorite place to stay. Don't miss out if traveling to Key West. It's a quaint and charming place to spend some time while away. My children begged to stay longer. It's a motel with a five star plus rating!!!!!

"Off the beatin path"

4
09/08/2016

Very nice place, no smoking anywhere on premises, you have to walk out on the street which I wasn't happy about. Other than that it was quiet unless someone slams their door. I would go back to this place. The only other bad thing is you have to drive to go places.

"Pleasantly Surprised"

5
08/08/2016

I was pleasantly surprised upon arrival. Al gave us a great welcome and very friendly check in. Rooms were clean and very spacious. We did not have breakfast since the space was small and very rather try the local options. I would come back to this hotel next time in Key West.

"Great value and location."

5
07/08/2016

Two blocks to beach. Great location to walk to Duval St. Shops and restaurants. We had room 119. Pool was outside our door. Pool deck was clean and comfortable. We used a AAA rate and were pleasantly surprised how nice the Best Western was. The room was very spacious. There was a mini fridge and microwave in the room. Great value!

"Nice hotel but beds were uncomfortable"

3
07/08/2016

I've stayed at the Best Western Hibiscus on my last 3-4 trips to Key West and the rooms were always nice and the beds were very comfortable. This trip the beds were very uncomfortable. Hardly slept the first night. Didn't sleep well the other nights. Everyone in my family complained of them being uncomfortable. I may or may not stay there next trip.

"Great place to stay"

5
06/08/2016

Our family stayed only one night and it was a comfortable and restful stay. The room was very clean, the commons areas were welcoming and well maintained. The pool was refreshing and lounging area very comfortable. Continental breakfast was good and sitting area was clean and offered inside or outside. The staff were all very friendly and helpful. Al at the front desk was a pleasure to visit with.

"Great place to stay"

5
04/08/2016

This is a great place to stay if you are on a budget. Staff is excellent, very helpful and nice. Clean cool rooms, comfortable beds, all in all great deal. We will definitely return, hopefully next time we can stay the entire weekend.

"Great Rate and very nice accomodations"

4
03/08/2016

I was able to secure an excellent rate and was pleasantly surprised at the quality of the accomadations we received for the price. The rooms were clean, well decorated, and close to everything we needed.

"expected less, received more"

5
01/08/2016

I only stayed one night but the place exceeded my expectation of what I thought a best western motel would be like. modern, clean rooms. comfortable beds and pillows. modern, stylish bathroom. The place has free parking!!! a really nice modern "L" shaped pool and comfortable cabanas to rest near the pool. Included is a free continental breakfast which included scrambled eggs and bacon, waffles, fruit and other assortment of breakfast goods. The front desk was welcoming, specifically Al! very nice and helpful. He placed us on the second floor overlooking the pool, which at first I thought would be noisy but I was wrong. very quiet place to relax and just located away from the main drag of Duval street. nice little Cuban spot across the street as well as a bodega or small grocery store. All in all a great stay for the price. The only thing I wish it had was a fitness center.

"Awesome Experience!"

5
30/07/2016

Me and my husband stayed here for a week for our honeymoon and couldn't have asked for a better place. The staff was very friendly and accommodating. Our room was huge and clean! The breakfast was great! Lots of different choices! The location was perfect for us. We were on the "quiet" end of town but that didn't bother us. We were able to rent a scooter from a nearby place and traveled the island that way. It made it so easy to get around. We would definitely stay here again!

"Lovely Place...well Mostly"

4
30/07/2016

Chose this place because it is withen walking distance of Duval street. Beautiful pool area, nice continental breakfast and very large rooms. It is a 2 story and no elevator so we were very disappointed that Best Western reservations didn't follow with our request for one of our rooms to be ground level for my elderly parents. We didn't get there till evening so all other rooms were full and we were on the 2nd level not even close to each other. It was a difficult journey for my father to do the stairs as it was raining and they were slippery. As I said it was a late check in so we basically got my parents settled, dropped our bags and headed to town. we got back to the hotel close to midnight, didn't really turn on many lights except those in the bathroom and sink area so we could all shower and get to bed(my husband and I shared a room with our daughter and son in law) in the morning once lights were on, my husband noticed many long black hairs in our bed...I have short light brown hair, what made the situation worse is that there were also 2 used condoms beside the bed on the floor up near the head of the bed...when I brought this to the desks attention a manager immediatly informed me that this is not how they run their hotel (I didn't assume that since everything else is very clean) and they assured me they would refund my money. After much thought on this my husband and I feel that there is no way our bedding was changed after the previous guest because if it had been then the maid would have seen the condoms and all the black hair...we had thoughts on that every night following our stay in Key West while on vacation, it gives me the chills thinking about it. So I guess we have learned a valuable lesson to turn on all lights and check out the room, don't assume it is clean just because everything else it.

"Great Hotel"

5
27/07/2016

In Key West for vacation very happy with the Hotel and location. Great value and will stay here again. Very friendly staff and easy access to Duval street. Was a little concerned about staying here but it exceeded my expectations after getting there. would be great for small children too, nice pool and covered cabanas for shade. The breakfast was also good but not very big space to sit when you wait till closing time.

"Just as good as last time..."

5
25/07/2016

Last trip we stayed here and everything was perfect. We decided to stay here again this trip and were not disappointed. The rooms are large and clean, the staff friendly and the location is great - only a block off Duval Street. They have a nice pool, free parking and a good breakfast. I would recommend this hotel as a great option for couples and families.

""Perfect Hotel & Location""

5
23/07/2016

We went back to Key West in May 2014 because we did not get enough of it in 2013. After using the public bus to travel around and see some of the other hotels last year, we decided we wanted closer to the "Main Drag of Town, Duval Street (no pun intended). The Best Western Hibiscus was in a great location and it was only 1 block from Duval Street. It was indeed the perfect location for us. Quiet but close to the action and within walking distance to many of our favorite places from the year before. The staff at the Hibiscus was very friendly and accommodating, housekeeping staff were very nice. Our room was clean and tropical feeling. Continental breakfast was offered every morning. Swimming pool and hot tub were clean and enjoyable. We had a great experience staying there and we are making plans to stay there again with our 25 year old twin sons in 2017. We highly recommend the Hibiscus.

"Charming, clean boutique-like motel."

5
23/07/2016

The hotel is very well kept with clean rooms and kind staff. It makes you feel like you are in a 60s motel, with a modern appeal as it was obviously recently renovated. The location was perfect; down the street from the beach and the famous "southernmost point of the USA" and just a street over from the famed Duval St. I usually do not stay in Best Westerns, but this one is a winner.

"Key West Accommodations"

5
19/07/2016

Visited Key West for a long weekend & stayed at Best Western Hibiscus Hotel. The location was great, walking distance to Duval and other points of interest. The staff was very accommodating in providing great recommendations for restaurants and tours. The hotel has very spacious rooms and the pool is great.

"Rita at the front dest"

5
19/07/2016

We had a bad situation when we arrived at Key West due to a problem with our AAA travel agent booking the wrong dates. It was a big week in Key West and most places were full. Rita worked with us and worked with us until she was able to make a bad situation great. She did everything she could and made our stay most enjoyable. I can't thank her enough for her professionalism and determination to make a happy customer. We will definitely return and recommend this motel to everyone. It was clean and nice and a very short walk to Duval Street, the Southernmost Point and the ocean. Thank you Best Western!

"Great location, breakfast included and great service!"

5
17/07/2016

We were only in Key West for one night but this was definitely a great location for people staying here for a short time! As a young couple, affording to stay in Key West was hard...but this was one of the most affordable options we could find and we loved it! Plenty of parking, the front desk staff were super friendly - they handed us a map and marked all the main attractions which made it easy for us to plan our day. Very close to Southernmost Point and Duval St (main street of restaurants, bars and shops). Clean, spacious and comfortable room. We had full breakfast included with bagels, eggs, sausages, yoghurt, cereal, toast, coffee, juice :)

"Key West July 2016"

5
16/07/2016

Great staff @ this hotel. Wonderful free breakfast w/omelette bar included. Huge rooms with mini fridge, microwave, iron and ironing board, hair dryer and safe located in closet. On the quiet end of Simonton Street but parallel to Duval Street . Great Cuban cafe' within walking distance . Loved my time spent there.

"Great location in Key West and fantastic service"

5
16/07/2016

My family have stayed at the Hibiscus a number of times over the years and have never been disappointed. It is located close to the south end of Duval Street so if partying/shopping is your thing you don't have to go far. It is also close to the southern beaches and the lighthouse. The staff are friendly and will arrange excursions if they can. The rooms are very clean and comfortable. The pool is well kept and clean and finally the breakfast is very good too and sets you up for the day. The rates do seem to vary a bit but we booked on-line well in advance and got a good deal. Will definitely be returning to the Hibiscus the next time we are in Key West

"Short Trip to the Keys"

5
16/07/2016

Clean, easy walk down Duvall Street. Near Southernmost Point. Great place to stay. Would recommend this place as the rooms were spacious and clean. We had a great time for our first visit to the Keys. Toiletries available and hairdryer in room.

"We start our USA trip in Key West"

4
15/07/2016

Arriving late due to a delayed connection from Miami on American Airlines check in was easy and welcoming, the room clean and spacious, the pool is nice and palm tree lined although in the middle of the surrounding rooms in typical motel style. The breakfasts are good for this free type of thing, with the staff restocking regularly. The hotel is placed just one block from the main drag of Duval Street and a couple of blocks from the Southernmost Point Marker, approx 1.2 miles from Mallory Square but an entertaining walk. The only small problem is that our room's bathroom door lock is faulty and sometimes sticks closed.

"First time in Key West"

5
15/07/2016

Wonderful stay! Our room was large, clean, and quiet. The pool is beautiful and fun to swim in. Breakfast in the morning was good and the lady that took care of that area kept everything well stocked and spills wiped up. Walking distance to everything.

"Very clean"

4
13/07/2016

Very clean spacious rooms. The staff was exceptionally friendly and helpful with directions. Breakfast was very good. We didn't have time to use the pool but it appeared to be clean also. Was convenient location to walk to different attractions and the beach area.

"Nice quaint hotel but very expensive"

4
12/07/2016

Really enjoyed the hibiscus theme, the pool was absolutely beautiful, the breakfast was great but really cramped in the small air conditioned place to eat. The cost was very expensive $150 for a Sunday night. Staff excellent & rooms comfortable & clean.

"Great value for Key West"

5
10/07/2016

Picked motel based on internet reviews and price. The Hibiscus is one of the few with parking for their guest as we had 10 motorcycles in our group. We had seven rooms reserved for two nights. All the rooms were great with new bedding and linens. The management was friendly and accommodating. The pool (salt water) was great with an area to socialize in. The motel is a short walk to a public beach on the Atlantic with a pier and a high end restaurant for evening dining. Motel is located just one block from Duval St on east end. The breakfast had a good selection of food.

"Great place to stay"

5
10/07/2016

Great crew and location. Loved it there. Front desk was friendly and helpful. Ladies cleaning our rooms were friendly and kind. Everyone smiled and greeted us. The pool area was very clean. Breakfast was good. Location was near Duval Street which is the main street with lots of activities. We rented scooters and the parking was set up for bikes and scooters.

"Great Experience"

5
09/07/2016

Poolside room, ample living room area, great location. Would recommend to anyone who is exploring Key West for the first time. Close to Duval Street, so we were able to walk up and down for both dinner and drinks.

"Great location!"

5
08/07/2016

Friendly staff, Al at the front desk offered to book tours and gave great suggestions for food and attractions. Pool and patio area is great, as is the continental breakfast. It is within walking distance to historical downtown and Duval Street, but away from the crowd. Very clean, spacious, and nicely updated. It was nice having two sinks!

"Good value"

4
08/07/2016

The hotel is well located, clean and modern, the room nicely furnished and very spacious. the only problem we had was with lack of towel racks. There was nowhere to dry your towels after using them. A large room with plenty of space so that should be easy to amend.

"Last minute trip with a Colleague"

5
07/07/2016

I have not been to Key West for a few years and things have vastly changed. This property is centrally located and certainly the scooter rental or bikes are the way to go - tooling around in a car isn't really cool - hard to find parking. We were able to walk down to Duval Street and all was so much fun. Scooters were fun - watch out for drunk walkers - lol. This hotel puts on a great breakfast and are super nice about giving coupons and stuff like that at the front desk. The pool is great and as well as the Jacuzzi. We went memorial day weekend but left just prior to the herd of cars heading south - don't recommend sitting in holiday traffic so avoid going south if possible. Our room was nice and the cleaning staff were busy but very accommodating - a couple of bucks goes a long way. I worked from the room and the Wi-Fi was good. The views at sunset are spectacular and you could literally walk to southern most point for it - arrive early - gets crowded Any questions, feel free to ask Christie Russ

"Excellent, friendly staff"

5
05/07/2016

Al, at the front desk, went above & beyond what was necesarry. He recommended a pizza parlor and that was good. The hotel is clean and has big rooms. This was our 3rd time staying here and I have recommended it to others.

"Excellent choice in Key West"

5
04/07/2016

Excellent accommodations at a reasonable rate. We were traveling by motorcycle so parking on the property was perfect especially in an area where parking is a bit tough to come by. The location worked great as we could walk to the southernmost point, Duval St. and restaurants. Close to everything yet on the quieter end of town. It was extremely warm and humid when we were there so we opted for a cab to Mallory Square, well worth it for $10.00. We did walk back after sunset. The hotel itself was very clean and well kept inside and out with a beautiful pool area. Marque and Andrew really made us feel welcomed and comfortable. Will definitely stay there again!

"4th ofJuly Weekend "

4
04/07/2016

Our experience in the hotel- on a very busy weekend for the island- was beyond smooth and easy. Huge parking lot for all guests. The property was clean and well taken care of. Rooms were spacious, clean and perfect for our stay. They offer a free continental breakfast that I consider an exceptional continental... Fruits, bagels, waffles, eggs, yogurt. Etc. Overall, a good spot in the quieter side of town.

"Anniversary Trip"

4
04/07/2016

This was a nice clean hotel, close to most everything. We walked everywhere. The housekeeping was a little slow and the breakfast was not very good, but other than that, it was quiet and your neighbors were considerate. I would definitely tell people to stay here. We were very happy with our stay.

"Very pleasant place to stay"

5
03/07/2016

This Best Western was one street back from Duval Street, everything was in walking distance which made this very convenient for leaving the car in the parking lot. The hotel room was adorable , the staff from check in to housekeeping were fabulous. The free breakfast was typical hotel breakfast. I would strongly recommend this hotel

"Very satisfying stay - Again!"

5
01/07/2016

The Best Western Hibiscus is a great place to stay in Key West. Close to all the action you want but in the quieter part of Old Town. We've travelled many times over the years and have always found the Hibiscus o be clean, comfortable and affordable. Hope they never change and can't wait to return.

"One of the best BEST WESTERNs"

5
30/06/2016

Extremely polite and kind team on the registration desk. Welcome offer for upgrading. The room is very comfortable and nice. The bathroom is the most nice one we got in one month trip through the east cost. Very generous free parking and a central swimming pool. The personnel is very proffessional and helpful. The only note to add is that we did not find any sign of " BEST WESTERN " to watch from the road.

"Very pleasantly surprised"

5
29/06/2016

We had never heard of this particular hotel prior to booking our trip but my wife said it just stood out to her. She particularly liked the short distance to Duvall St. which allowed us to park once and walk the rest of the trip. Check in was seamless along with the attention of a very professional manager. The room was spotless and immaculate. Check out was no more than a simple good bye and I hope you enjoyed the stay. Completely no effort. Would highly suggest you consider this hotel when going to Key West.

"Nice big rooms, well decorated, so-so breakfast included"

4
26/06/2016

We stayed one night here before going to the Casa Marina. This hotel is very well maintained, surprised by the large size of our room ! The breakfast was ok but I have a gluten issue so it wasn't good for me. They have complimentary coffee available all day and a pool We didn't use the pool because I felt uncomfortable - all guys were in the pool area - so we rented bikes from around the corner instead The staff is very friendly

"Hibiscus Best Western"

5
25/06/2016

Very clean, very good breakfast. Free parking included and within walking distance to a variety of restaurants and shops on Duval St. Staff friendly, computer and printer in the lobby to use also. Very nice swimming pool.

"Great Find....."

5
24/06/2016

Clean, roomy and a beautiful pool with oversized cabana beds. Great place to put the family because the rooms surround the pool. Great community atmosphere. A wide variety of breads, cold and hot breakfast choices.

"Great location...cabana beds at their beautiful pool....clean rooms"

5
22/06/2016

There is so much to tell you about this well-kept motel. First, the front desk staff Rita, Marcus, Luis and the housekeeping staff were so attentive. the complimentary breakfast included sausage, bacon, eggs, omelets, waffles and they had chocolate chips and strawberries and blueberries all fresh...and a large assortment of cereals every day to choose from. Muffins, breads fresh daily. My family stayed at this motel for my wedding in Key West. The pool was so clean and refreshing and the pool side cabana beds were such a nice treat! Extra large full size cabana beds that the whole family could enjoy. the rooms were clean, smelling fresh and roomy. They included the blow dryer all the shampoo, cream rinse, soaps and even an iron and a microwave and refrigerator. We had at least 9 rooms and not one of my guests had a bad thing to say about this motel. Everyone said they were coming back to stay at the Hibiscus Motel Best Western again. Which made us very happy to hear that we had picked the right Motel for our extended guests to stay at in Key West. they even have a reward program which I will take advantage of for future stays.

"Enjoyed the stay"

5
22/06/2016

We loved the greenery around and in the swimming pool area. Rooms were very nice and already cooled down for us when we arrived. Breakfast was what you would expect and enjoy at any Best Western that I have been to.

"Enjoyed Our Stay in Key West!"

4
20/06/2016

TV remote: could only change channels by pressing the up or down arrows. Would not work by just putting in another channel number. Internet: could not use our laptop due to the rather ominous written warning (in the room's services book) that the internet was on an "open and unsecured server". Too scary and quite frustrating! Cigarette smoke from other guests wafting through the (exterior) corridors that we have to pass through. Neither my husband nor I smoke and we should not be subjected to the smoke puffed out by other people, especially right near our hotel room's door! We were down here for our 25th wedding anniversary. On the bright side, our room did not overlook the pool. That was a GOOD thing. It overlooked the smaller parking lot in the back and was much quieter there, plus very convenient for loading/unloading our car. The pool looked SO good, very inviting. My husband used it a couple times. I wanted to, but came down with a bad case of 'sunburn' on our second day in Key West after going to the South St. beach (just a couple blocks away!). But I did get to dip my feet into your beautiful pool. Love the palm trees surrounding the pool area too. The breakfast room, while not very large, had very good selections and was kept very clean. The kitchen staff always greeted us with warm smiles. We stayed at this hotel for five nights (and that was without prior reservations!) and enjoyed our stay here. Only once did we use our car while here (to go to Bahia Honda beach), otherwise we just walked all over. This hotel's location is excellent. One block over is the famed Duval Street, where we passed the time most evenings. The South St. beach is just two blocks away. We even walked all the way to the northern pier area to take part in the Sunset Celebration! Plenty of shops, restaurants and bars nearby, as are places to rent bicycles, scooters, electric cars and pedicabs. Overall, our room was clean, comfy and nice tropical-style décor. Internet, cigarette smoke, and tv remote aside, I would def. recommend the Best Western Hibiscus Motel for a pleasant, relaxing stay with NICE pool amenities!

"Very well kept hotel."

5
20/06/2016

Pool was nice and open very late- that was a nice bonus. We left too early to have any breakfast. I wish hotels started breakfast earlier. Beds were great. Hotel was in a nice section of Key West. We could walk to practically anywhere. Parking was good also.

"Always come back"

5
19/06/2016

We stayed at this Best Western 17 years ago when we got married and keep coming back...We just love the hotel, the people that work there as well as the area. You won't be disappointed if you stay here.....

"GREAT LOCATION"

5
19/06/2016

This was the perfect hotel for our Key West trip this time with our 12yr old son. Each day started with complimentary breakfast (not continental) of waffles, bacon (or sausage), fruit, cereal, eggs, bagels and more. Bike rental was literally around the corner and only $10! We explored this funky island city all day then jumped in the pool and walked Duval to sunset at Mallory Square. Everyone was friendly and just so laid back. There was music everywhere, the food was outstanding, we hit several restaurants along Duval and people watched. Great keys vacation full of indelible memories! Will definitely do again!

"very nice hotel, great location"

4
19/06/2016

this hotel is very well maintained and the room we stayed in was spacious. The location is on the quiet end of Key West, which makes for a great stay. Don't eat the eggs, even one of the staff said he would not eat them.

"great location"

4
18/06/2016

we stayed here in 2015 and just loved it.my daughter and i felt safe.very clean and large room.breakfast was great and short walk to sunset and to the main drag.highly recommend this hotel.hope to come back some day.

"Key West Stay"

4
15/06/2016

This Motel is on the east end of the island just a few blocks from the heart of the city. The rooms were clean and spacious, the pool was refreshing and the breakfasts were well thought out. The staff and help were gracious and there to help in every way for a good stay. would recommend it to anyone.

"Loved our stay!"

5
14/06/2016

We loved our stay at this hotel and wouldn't hesitate to recommend to anyone! Next time I visit the area I will definitely check here first! A lot of room, great breakfast, close to everything, we walked everywhere besides our trips to the beach, with all of our stuff it was best drive.

"Terribly Overpriced"

2
13/06/2016

They should be ashamed of themselves to have charged me $403.99 for this room that was clean but nothing different than any other basic chain motel room. When we walked in, the picture on the wall apoeared as shown in attached photo which showed a huge disregard by their staff. The pool was nice which was the only other positive. There are too many other options for less money and in a better location than this motel.

"Excellent hotel - good value for Key West"

5
13/06/2016

This hotel has very comfortable rooms, a terrific swimming pool & hot tub and a wonderful included breakfast. The price is a good value for Key West. The location is near the southern end of the island and is a bit of a walk up to Duval shops and Mallory Square if you have problems walking. We like the location because it is a bit quieter and we like to walk so it is perfect.

"Overall good stay"

4
13/06/2016

Overall good place to stay, but worst wireless internet I've encountered, Good pool, hot tub was hot but aerator not working. great breakfast selection. Nice large room. nice bathroom with two sinks. also free parking

"Great Place to Stay"

5
12/06/2016

What we loved about this hotel: The layout- every room bordered the pool so it was easy to go out and enjoy it within seconds. The pool was nicely landscaped and decorated. The room- We had the one bedroom suite and we enjoyed a nice living room area, large bedroom, and kitchen area. There was a sink inside of and right outside of the bathroom. The staff- Super welcoming, helpful, and they brought us a free bottle of champagne. What??? What a nice surprise! Other thoughts- The location was good for us, but we enjoy walking. We walked to Mallory Square, Duvall Street, Hemingway House, and Southernmost Point. We took a quick drive to Smathers Beach where there is free parking. What I would change: The scrambled eggs seemed powdered.

"Wonderfully updated"

5
09/06/2016

An older property in a super location, intelligently and thoughtfully updated. Well-managed and well-staffed. Rooms are very large, with updated decor. Really appreciated no carpet - all beach hotels should do this! Also appreciated having two sinks. Pool area is relaxing, clean, and well-furnished. Definitely recommend- super value compared to other area hotels.

"Great Stay/Customer Service"

5
09/06/2016

Customer service couldn't be better. Jackie the dining attendant very courteous. Going above and beyond directing me to housekeeping supervisor to help with my bedding. With employees like her -- the great pool, breakfast and location you will not be disappointed.

"Good"

4
07/06/2016

We booked 7 rooms at this hotel for a wedding party last year in June under various names. I stayed in one of the apartment style rooms which was gorgeous and I loved it. When we arrived there was a wonderful staff member at the font desk. Very nice to me and my family... My only few complaints is we had termites in out BED!!! yes our bed that we slept with eeek!!! But we never complained. Shows you our good nature. We understand things happen but I was so impressed with the room I dealt with it. It was only a few that I saw both days that I killed. Not like a ton or I definitely would have asked to switch rooms. Also the 2nd day as I am out getting coffee before I start getting ready for the wedding I locked myself out of the room and a different guy at the front desk gave me a problem giving me a new key. My husband was off with his fam so I couldnt get the key from him. So I finally got one from the clerk and went back in. So then as I am getting ready the same guy calls up to the room with some weird excuse about maintenance needing to come in to fix some cords. And Im like no sorry im getting ready for a wedding its going to have to wait. We hang up. lol as I am done getting ready and walk out again like a space cadet I forgot the key. Keep in mind, this is not normal for me its just the hustle bustle of wedding stuff and vacation. So im standing there in an evening gown while a clerk is taking care of checking a couple in and of course (my clerk the same guy with attitude) is just piddling around on the computer. See's me. Im standing in front of him waiting to be acknowledged and nothing. I have people everywhere looking at me cause im in a gown. So finally finally again we play the same key game and i apologize again for having locked myself out to this rude man! With all of this I never complained or asked to be compensated but do to my last experience at best western in florida city which i just reviewed I will NEVER stay at another best western. I have worked in 2 hotels as a night auditor and I have never treated people this way. Nor would I ever lie or be rude to anyone. Its amazing to me how people treat one another.

"In law trip"

5
06/06/2016

This was a very nice and extremely friendly hotel! The afternoon front desk man was so helpful to our family, with help with directions, recommendations, and judt grest yo talk to. Pool was great! Hotel was very well maintained. We would stsy here again for sure!

"Great place to stay!"

5
06/06/2016

Hotel is awesome. Very nice and spacious room. Pool is beautiful. They have plenty of towels for the pool as well. It's in the center of everything you'd want to do while visiting Key West. I will definitely be staying here again.

"Nice Hotel"

4
06/06/2016

We stayed 3 nights over the Memorial Day weekend. We thought the hotel had a great location with access to Duval street and the sights near the southern most point. The free breakfast is a plus. The rooms are clean and have a mini fridge and microwave. The pool was very clean with very little sunscreen residue around the edges. It's a short walk to the southern most beach where you can rent a umbrella and 2 chairs for $25. It's approximately 1 mile walk to the Mallory square area. All and all we enjoyed this property and thought it was a great choice and would recommend it. Also there is a deli / convenience store close by where you can pickup beer and sandwiches etc.

"Great location!"

5
03/06/2016

A friend recommended this motel very highly, so I took her advice and was glad I did. The place was spotless, the location was awesome, good continental breakfast, and friendly staff. It was very hot during our visit, so our favorite part was the pool, which had plenty of seating and much of it was in the shade. Also liked the fact that it had free parking--not something that is readily available in Key West. It wasn't inexpensive, but then none of the hotels/motels I looked at were--this one was worth what we paid.

"Great location - we enjoyed our stay"

5
03/06/2016

We booked this for a three night stay on our US road trip. If was easy to find and had a great location in Key West. There was plenty of parking. Check in was easy and the reception guy was really friendly and offered us loads of advice on where to go and what to see. He gave us a map and marked places of interest. The room was of a good size and although we were halfway along the row on rooms on the ground floor we didn't really hear anyone when we were trying to sleep. There is a breakfast in the morning, which was quite busy but there was a good selection of things to eat and drink. The hotel was located close to Duval so it was a nice stroll to get to lots of places. The room was well maintained and the house keeping staff did a good job. The maintenance staff were always friendly. The swimming pool was a bonus and was a great place to relax before going out again. We did go into the jacuzzi / hot tub once but it was a bit too hot for me. Check out was easy but the two ladies on the desk were pretty unfriendly and never asked if we had enjoyed our stay. They were the only negative point of our stay. It was a shame to leave on a low point when we really enjoyed our stay.

"Key West Vacation"

4
31/05/2016

The gentleman I spoke to on the phone when making the reservation was very nice. Mentioned to him we were staying for our 20th anniversary. When we arrived at the hotel, there was a bottle of champagne in the room Very nice of him to note the occasion! The pool furniture is very nice and plentiful. The room is spacious enough and the beds very comfortable. The walk to any popular area of Key West is reasonable but may be a bit of a challenge for anyone in poor physical condition. There are plenty of options for restaurants and amenities within very close proximity. Parking is provided onsite which is a plus.

"Great place to stay!"

5
30/05/2016

We stayed here last August and it was just as perfect this trip as it was then. the rooms are large and the beds are very comfy. We did not eat the breakfast, because Anna's down the street has great Cuban coffee and food, along with a store to purchase anything one may need. We parked our car when we arrived and did not drive it till we left. A quick taxi ride will take you down the end of Duval. Will stay here again on the next trip down there.

"Not cheap"

3
29/05/2016

Bathroom door was jammed when in and had to use credit card to jimmy it open and toilet continued to run, so I had to adjust it. A bit discouraging I must admit. Location was nice and pool area very nice.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks for posting! Reported issues are taken care of immediately and this was reported and fixed. Sorry for the inconvenience.

"Not worth the money"

3
29/05/2016

Good hotel but not a $300.00 a night hotel. We could have received the same quality at half the price. Breakfast was low quality more of a motel style breakfast. Drains in tub were clogged. Bathroom fan sounded like a jet plane.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
We are a motel in the high demand area of downtown Key West. Holidays and special events and booking close to the arrival date will always bring a higher rate, no matter where you travel. There are somewhat lower rates at the properties that are at the top of the island - but all of the fun is downtown. We don't like to disappoint our guests and we will always address issues to your satisfaction if they are reported. Thanks for posting!

"Overpriced and Not worth the money"

1
22/05/2016

This Motel is more expensive per night than the Hilton or Ritz in London which are both 5 star establishments. If you want value for money in Key West, look elsewhere. Staff need serious customer service training or replacing. This is one of the few B/W establishments that does not have an ATM on site. I was directed to a local mini market to access cash. Our room overlooked a set of stairs and a car park which made the room very dark. If you want a good night's sleep this motel is not for you as we were woken both nights of our expensive stay by patrons either having a domestic at 3pm or not being able to hold their drink. WiFi was hit and miss, not good for business customers. At well over $300 per night book this motel at your peril!!!

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
So sorry that we failed to meet expectations. Key West is an expensive destination and cannot really be compared to a city. Our rates compare to the neighborhood in the Old Town area where you can walk to all attractions, dining and sightseeing. In fact, we are on the low end as we are a motel - which is sometimes forgotten. Other guests can sometimes be annoying but usually a call to the front desk will help. Just a little advice for any traveler, if you are not happy please let the property know! We want our guests to be satisfied and we will do everything possible to make that happen. Sorry we missed the opportunity here. Thanks for posting!

"A decent place to stay"

4
21/05/2016

The Best Western Hibiscis offers large very clean rooms, a very nice pool and a good breakfast. It is close to Duval Street and very close to the Southern-most point in the U.S. The hotel is located in a quiet area far enough away from noise and hustle-bustle offering a good night's sleep.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you for posting!

"Decent hotel, overpriced"

3
19/05/2016

After skimming some of the other reviews of the Best Western Hibiscus, here are my thoughts: - The rooms are large, clean, and well-appointed. I do wish there was an extra blanket provided, rather than having to ask for one. The a/c in my room worked but made a horrible amount of noise (there was definitely something wrong with the fan). Unfortunately the hotel was booked so there was no choice but to suck it up and deal with the noisy a/c unit. - The pool is really, really nice. Plenty of padded chairs and even some really awesome pool beds. - I didn't eat breakfast here but it is served 6-10 AM and I'm sure it's the same as most Best Western breakfasts. I'd be wary of taking advantage of it though because the breakfast area is very small and has limited decent seating. The plastic stools that make up half the seating don't look like they could hold much weight. - This hotel is not really "centrally located". If you want to be very close to the Southernmost point, it's perfect, and I definitely enjoyed that short walk several times during my stay...but otherwise it's a half mile to more than a mile walk to most of the attractions, best restaurants, Duval, better beaches, etc. - The employees are a mixed bag. Some of them are polite but not overly helpful; others don't seem to know what they're doing; still others are almost a bit TOO friendly (but then I'm the type of traveler who doesn't want to be drawn into a conversation every time I pass through a hotel lobby). My biggest gripe is that I booked a Thursday through Sunday stay almost a year before my actual arrival. Upon calling to add Wednesday night to my room, I was told the king bed rooms were fully booked and that I would have to change rooms. That was my fault for waiting until a month or so before my trip to add the night, but then when I arrived...MY ENTIRE RESERVATION HAD BEEN CANCELED. I'd paid for my first night's stay when I booked the room through AAA, but apparently because my credit card expired between the time of booking and my arrival they just...canceled my room anyway? It was all very messy and confusing, made for a long check-in process, and I was offered next to nothing for my troubles...and yes, I still had to change rooms after my first night. All of this left me with a bad taste in my mouth that the shoddy/loud a/c unit and long walks to attractions/decent restaurants didn't help. As I said, the location is good in some respects, and the rooms are clean/comfortable for the most part, plus the pool is great...but for a AAA discount that still gave me rates of $180/night for a king bed room and $250/night for a room with 2 queens, this place is overpriced and I would look elsewhere if you're looking for a truly great stay that's closer to the best things Key West has to offer.

"Good value but not a resort."

3
18/05/2016

At check-in was not treated the best. Lady was eating her lunch and was very rude. Rooms were clean but bathrooms old. Pool is salt. Location is ideal...short walk to Duval. Breakfast is free but every day we were there they ran out pretty quickly so if you plan on the free breakfast...best get up early. Free Wi-Fi and parking is not guaranteed, but we didn't have an issue in May with that.

"Location, reasonable cost, nice pool"

5
18/05/2016

The Hibiscus is 1-2 blocks from Duval Street: in other words it is central but not noisy. The room was clean and comfortable and the pool well-maintained. The staff was polite and efficient, and on at least one occasion--stranded friend at 2 a.m.--very helpful in procuring a cab. I would absolutely stay there again.

"Just a great place to stay"

5
16/05/2016

I'm staying at the hibiscus now, the second day of a 5 day stay. The place is great, staff is always there to help, the rooms are spotless, the pool is warm and inviting and the breakfast is the best I think I've ever had at any motel. Top rate. Super ??

"5th Year in a row and it just keeps getting better"

5
10/05/2016

We have stayed 5 years in a row and it just keeps improving. Great staff. Rooms are always immaculately clean. Improvements around the pool are fantastic. Cant wait to come back next year. Great Value

"Great location in Key West"

4
01/05/2016

Stayed here for one night, great for seeing everything in town. Very clean, quiet spot just off Duval Street. Nicer pool,and staff were all very friendly. Would recommend for couples or families. Breakfast was also very good.

"Great Hotel"

5
26/04/2016

Large clean rooms, free breakfast waffles, muffins, yogurts, coffee, free parking, nice pool. The only downside was while it's close to Duval it's not the "happening" part of Duval. Over mile walk to the popular parts of Duval and sunset festival. Is close distance to Butterfly Museum and South Beach which has a public beach and resteraunt/bar. We rented an electric car (looks like a golf cart) and went to Fort Zachary and Smathers Beach. Those are fun to drive around in!

"Perfect location, walking distance to everything we wanted to do"

5
25/04/2016

The hotel was a recommendation and it proved to be a good one. Perfect location right near the Southern Most Point walking distance to Duvall street and lots of neat side streets to explore. Hotel had a nice breakfast included with the stay. Rooms were very clean. Pool offers lounge chairs as well as cabanna seating to read or take a nap. Quiet at night.

"Our Key West Trip"

5
23/04/2016

Loved the hotel, and staff. Everyone very friendly and helpful. Definitely would recommend, only 3 blocks in walking distance to the Southernmost point, and if you can walk 10 blocks can walk right to Mallory Square.

"Centrally located "

3
21/04/2016

Recently stayed 4 nights hotel is within walking distance to most attractions rooms were clean and hotel was quite with a decent continental breakfast.Best value in key west will definitely book this hotel again

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks!

"Clean Key West Motel"

4
20/04/2016

This Bestwestern has been recently updated. The rooms are large and comfortable. The property is well located and yet quiet. As with other Key West lodging, this motel is over priced. I would choose it again because it is unusually clean for the area.

"Very nice place to stay!"

5
19/04/2016

We had a large and quiet upstairs room with white shutters. We were able to walk and not use our car for two days. We could catch the Hop On/Off bus just around the corner. Lovely tropical pool setting. Great refreshing free drink in lobby!!

"Negative experiebce"

1
18/04/2016

Let me preface this review with saying that I stayed at this hotel last year and it was great. Went back because of good experience and our stay was terrible. The woman who checked us in was beyond rude and unhelpful. Also Would not honor the discount Expedia gave us. Then we got a lot, and I mean a lot of bug bites. The hotel said they had the room checked but buyer beware. We called corporate to complain and they were just as unhelpful. For spending OVER $700 on a 2 night stay to have them tell us "we're sorry about your experience" has gotten them this review. We've been in contact with the general manager of the hotel as well and as you can guess, very unhelpful. Do NOT recommend this place. Canceled all best western rewards cards and will never stay again

"Be very careful and have everything in writing..."

1
18/04/2016

I used to live in Key West and booked the Best Western Hibiscus for a visit to attend an old friend's wedding. I am traveling with my wife and 3 kids. We specifically called the hotel when reserving to confirm we can get a pack-n-play for the youngest. No problem they said. We called today to confirm the reservation (we are leaving in 4 days) and make sure they would have a pack-n-play available. We were told we could not have 5 people in the room because of fire hazard reasons. I explained that we were told it would be fine when we made our reservation and was told that the person who told us that was fired for making other "similar mistakes." They offered to rent us a second room (did not work for our budget) and offered us a room at the other Best Western, but it is located at the far reaches of the Island and would not work because we would then have to rent a car (not in the budget). Anyway, we are extremely disappointed and it looks like we found another place to stay, but it is costing us a lot more money--very upsetting. I called Best Western's 1-800 number to complain and we are in the middle of that process, but frankly, based on this experience, I really don't care for any resolution. Too bad, because this hotel has great reviews and was centrally located in Key West.

"Extremely satisfied"

5
18/04/2016

The staff was very nice and the hotel was clean. Good value with breakfast included. Would stay here again. Was located one block off Duval St. Very nice pool or if you'd prefer there was a small beach a couple of blocks away. Scooter rentals are a block away very fun and trolley tickets next door to the scooters.

"Pleasant"

4
15/04/2016

My husband & I stayed 3 nights in early April. We found a great flight deal on Jet Blue & grabbed it not realizing it was still "High" season in Key West. All the hotels were outrageously expensive. We finally chose the Best Western based on the good reviews, location & free breakfast. The hotel is based near the "Southern Most Point", the Butterfly Conservatory (sweet) & the Hemingway House. The street the hotel is located on runs parallel to Duvall St (the happening scene) but at the quieter end. You'll have to take a healthy walk (or bike ride) in order to reach the end (Mallory Square, Sloppy Joe's, Irish Kevin's, etc.) The hotel decor is pleasant, the pool & hot tub are nice but small. It was crowded due to high season so we didn't hang out there too much. The hotel is set up in a square with the pool/courtyard in the center. Our room (second floor) opened to the inner pool area . We had no issued with noise.There was one "loud group" whose biggest fault was smoking by the exterior steps (there is a no smoking sign). The best part about the room was the fact that there was an additional sink on the outside of the bathroom. There's a good size fridge & microwave. Only thing I missed was an outdoor seating area (balcony). I wouldn't include the pool area as one.

"Great staff and good location"

5
12/04/2016

The hotel is a little ways from the bar scene on Doval, but it's a short walk to get there. (The bike taxi's are always available if your lazy) The front desk staff is extremely helpful in booking this in the area and are locals so they can steer you into some interesting places. The rooms all looking into the pool and are a nice size with nice beds. They also have a safe in your room to lock up valuables if you go for a jet ski or out for the night.

"Hotel"

5
12/04/2016

One of the nicest motels I've stayed at. Staff was courteous, room was spacious and nicely decorated, and overall property was clean and hospitable. The breakfast could have been a bit more edible (this was the consensus amongst the 3 of us). Location was perfect to walk just about anywhere, just a mile to Malory Square to catch the acts and beautiful Key West sunset.

"I would Stay here again."

5
11/04/2016

Stayed at this hotel for 5 nights. Rooms are very attractively decorated. Very spacious for the 4 of us to move around comfortably. Liked having a frig & microwave. Gave us microwave popcorn every day. Breakfast was good (waffle maker) but room is a little small for all the people using it.

"A Great place to call Home when in KW"

5
11/04/2016

Typical Beach style accommodations. Very friendly staff. Great location just a block off Duval Street and on the quieter side of town. Walking distance to every thing. Don't miss an opportunity to enjoy this property.

"Great hotel in Key West! "

5
10/04/2016

Hotel is in a great location for walking to or biking around the heart of Key West. The pool is awesome and the free breakfast is a nice perk! Waffles, eggs, sausage, yogurt, fruit and assorted pastries. Being a block off the main drag of Duval makes it convenient but quiet! Would recommend to any and all!

"Perfect location, great spot!"

5
07/04/2016

We had ants in the bathroom, and the front desk sprayed immediately and they were taken care of, and that was the only hiccup. This hotel is in the perfect location, one block from Duval street, and far enough down that it's quiet to sleep. The ocean is a short walk away, but the pool is also a nice decompressing area! There is a deli/convenience store right across the street. The rooms were comfortable, clean, and cool!

"Great location and reasonable priced as long as you book early"

5
02/04/2016

Love this hotel. The location is great, one block from Duval and clean, comfortable with a decent serve yourself breakfast. For Key West standards this hotel is very reasonable priced as long as you book early enough.

"Great place to stay while in Key West"

5
02/04/2016

We stayed here over spring break. We expected higher prices because of spring break. This resort was very competitive in the price because of all that it has to offer. We loved the included breakfast: make your own waffles with chocolate chips, strawberries, blueberries; build your own yogurt with strawberries, granola and almond chips; hot items such as eggs, turkey sausage, pork sausage and ham. They also had the usual items such as bagels, muffins, cereal, juice etc. The parking was also included in the price and we could walk everywhere. The pool area was very relaxing. The pool temperature was perfect. Our unit was very clean and the staff was very helpful. This was our first time staying at a Best Western. We are planning on many more Best Western stays and are hoping that all are as nice as this one. For the area and everything offered, this place was the best price. Thanks for a great stay!!

"Best Deal in Key West"

5
01/04/2016

We had a great stay at this hotel. The rooms are large and updated, the pool is a good size with plenty of chairs around it, and it's in a great location. It's very close to the Southernmost Point, Higgs Beach and we were easily able to walk down Duval St. from there but not noisy at all at night. The breakfast is typical hotel food but still decent, the eating area is small but it's also easy to take it outside and eat there or in you room. They even sent my glasses back to me after I left them in the room. If you are using a AAA discount, do not forget your card. It caused a bit of a problem when I was checking in but we got it resolved. I would definitely stay here next time we come to KW.

"key west"

5
30/03/2016

The hotel was clean; great room; beds were comfortable; very friendly staff; great pool; loved it.close to duval street .a block away from were we rented motor bikes at a great price. everthing is close restaurants bars gift shops.

"Great Stay...Mostly"

4
30/03/2016

The Motel and check in staff were great! The pool was clean and nice and warm. The room was clean and large. Just don't show up a little early at the breakfast bar or the staff will get angry and scold you about trying to grab food before they open! They will slam doors and pots and pans and give you the evil eye. Also don't inconvenience that same staff by trying to check in while they are vacuuming or they will give you the evil eye. Don't ask them to turn down their middle eastern music either or you will get even more evil eye. Yikes! Did I mention the rest of the staff was great.

"BW Hibiscus Motel"

3
30/03/2016

When you visit a tourist destination like Key West, Florida, you can expect to pay premium rates for accommodations. At $330.00 US per night, BW Hibiscus Motel was pricey. However, it was competitive with other hotels/motels. It is an older property, but is well maintained. The room was large and functional. The breakfast area is very small and seating is an issue. The breakfast was fine and the attendant was very diligent in replenishing supplies. Front desk staff were very helpful at check-in with excellent restaurant suggestions.

"Nice Surprise!"

5
29/03/2016

Pleasantly surprised how nice this hotel turned out to be! Quieter part of Key West yet within walking distance of everything. Loved the pool/hot tub area & decor was great. On-site parking is so nice to have in a resort town like Key West which has expensive & limited parking options. Self-serve breakfast was basic but adequate (waffle, muffins, cereal, yogurt, bagels, juices, fresh fruit) This is a nice place if you want relaxation & not a lot of noise & partying crowds. Many places to eat close by, too. Highly recommend!

"Really good!"

4
26/03/2016

The hotel is rather expensive considering its standard, but then again, all hotels in Key West are expensive. It is well situated and you can walk to everything. I doubt that you will find a better alternative.

"Nice enough"

4
25/03/2016

First, the staff, especially, Marquis, were very friendly and helpful! Parking was ample. The location was closest to Southernmost point closet to the historic area and was about a mile or so from the busy Duval Street area. ( We did have a wonderful delicious lunch at the Six Toed Cat not far from the hotel!) Our room had 2 queen beds, with a separate living space and kitchenette was spacious. The beds had typical hotel mattresses, not the most comfortable. However, I was informed they were replacing the mattresses. There were plenty of clean fresh towels. The pool was sparkling clean with plenty of lovely comfortable lounge areas and the hot tub was hot! The negatives- the tile floors apparently hadn't been mopped in quite a while and our bare feet became filthy. We had to wear sandals inside. The sofa was kinda old and lumpy. The breakfast area was tiny. People were bumping into one onother and there was insufficient seating inside. However the pool area was adjacent and had a few tables for added seating. Overall this hotel was a great value with courteous staff.

"perfect"

4
24/03/2016

great place. value. clean.only thing we had room at end and wi fi did not work right. block from duval street the less busy end.everything was close.rented motor bikes a block away better deal then busy end. we will stay again when we come back in fall.

"Quiet motel, close to many things"

5
24/03/2016

We spent two nights in Key West in March. There were four of us: me and my three children (two teenagers, a 9 year old). I was looking for a hotel that was close to the attractions but also quiet. I wanted to avoid the spring breakers. This hotel was perfect. I did not use my car once. We either walked or rode bikes everywhere. It is also close to a beach. The hotel is a little older, but it is very well maintained. The pool is large, with a small hot tub. Great seating around the pool. There are roosters in Key West but the walls kept out the noise. I spent a lot of time looking at different hotels (was looking for one with a pool) and this one was the best value - by far. I would definitely book a room here again. We booked the Queen suite, so we had a separate living room from the bedroom. Worth the price.

"Perfect for a night or two"

4
23/03/2016

Came down for an over night from upper keys. Perfect spot to rest your head for the night. Rooms were clean and big. Location was 1-2 blocks from Duval St. Price was very reasonable. Continental breakfast in the morning. Beautiful, sunny pool area. Check it out!

"Time in Key West"

5
23/03/2016

Great location to historic sites. We could walk to Hemingway's house and the places he visited. The water (Gulf) was within walking distance. The swimming pool was nice. Hotel was a nice family hotel, quiet and safe.

"Best Value in Key west during high season"

5
22/03/2016

Let's face it, key West is expensive. During high season, we used to stay at a resort next door to this BW and Paid Under $300 for their lowest cost room. NOW their lowest cost room goes for over $450. Plus now they charge for parking and a resort fee. We Paid $300. per night at this BW with tax. Value for today's standards. Would I pay that in another location for the same type of property? No. BUT having a continental type breakfast, no parking fee and no resort fee made it a great value. I would stay here every time. Walk to Sloppy Joe's is about a mile so if you cannot walk that far, this is not the place for you.

"A Wonderful Spot"

5
20/03/2016

Our family came to celebrate the 25th anniversary of my mom and step-dad. We had a huge party with several rooms. The hotel was clean & the staff was wonderful! Marqus (I hope I spelled it right) was amazing! It's a great hotel that is clean and the pool was nice. It is close enough the main strip to walk but far enough away to relax. We will definitely be back! Thank you for great memories.

"Nice Clean Property, Quieter Part of Key West, High Price!"

4
20/03/2016

This is a nice hotel in a great location. We walked to most of the places we wanted to to go, or took the City Trolley. I liked the quieter area of Key West. We had a room that was by the pool, and that area of the hotel is very nice. The room was a good size, and was clean and comfortable. The breakfast was okay, but there were not many hot options; such as no meat. We enjoyed our stay here, but the price was way too high! It appears that all the hotels in this city are priced very high. The staff was friendly, and helpful. We had a parking spot behind the hotel which was close to our room. We would stay here again if perhaps the rates are lower when it is not "spring break".

"Great Location"

4
20/03/2016

We stayed here one night while attending bike week in Daytona. The location is great if you are planning on going to Duval Street. It is one block off Duval but at the opposite end of the key spots on Duval. The rooms are clean and work well and represent a proper three star inn. There is a nice pool in the middle of the hotel complex. Breakfast is provided.

"Nice hotel, and Good Location,High Rates"

4
20/03/2016

This was a nice property ,and we would stay here again. The breakfast was good, but not a great selection. There was no meat option available. The room was comfortable and a nice size. We had a room by the lovely pool area which was convenient. The pool area can be noisy though. We liked this area of Key West. It is away from most of the high traffic and "partying". This is a quieter part of town. We walked to most of the places we wanted to go to, or took the trolley. The price of the room was extremely high however!

"GREAT ADVENTURES WITH LULU..."

4
07/03/2016

Very nice but waaaaaay overpriced..great heated salt water pool and HOT jaccuzi ...very close to southernmost point and a block or two to Duval Street..see sunrise on this side of island and sunset at Mallory Square.. nice breakfast.

"Low End Motel"

3
06/03/2016

Low end quality motel in the area. can be overpriced for what you are getting but the entire area is very expensive for hotels. try other locations first and use this as a last resort. The room was fairly recently renovated but was done with cheap materials. the pool area was nice and workable. Staff was very helpful and pleasant. location to Duval street was good for going to bars & resteraunts. no good beach close by.

"A Comfortable Hotel"

4
06/03/2016

The Hibiscus Hotel is located on United and Simonton, one block off Duval, in the relatively quieter end of town. Within easy walking distance of the Hibiscus is the Southernmost Point, Louie's Backyard Restaurant, El Siboney Restaurant. Southernmost Beach Cafe, and numerous other restaurants. It is walkable to the “action” end of Duval, which I would guess is about a mile on level streets. Now this was in late January, and it will not be as pleasant of a walk in the summer. Cabfare ran $14.00 for four people from/to the Hibiscus from upper Duval. The Hibiscus itself is an older hotel of the type that has exterior walkways in the classic style. It is laid out with a large inner courtyard, with the swimming pool. The hotel's courtyard has been updated and is in excellent repair and pristine appearing. Rooms are large and comfortable, although perhaps a little dated looking. Despite the decor, it is meticulously clean. I was advised by hotel staff that parking can be a problem, but we never experienced that. The complimentary breakfast offered waffles, hard boiled eggs, bagels, muffins and a variety of breads. Also offered were fruits, yogurt, and cold cereals. The coffee was among the best I ever had. The breakfast room is a little tight, with me guessing that at warmer times, you can eat at the courtyard tables. Overall, I was quite pleased with the Hibiscus. Staff were extremely friendly and helpful. I had trouble printing my boarding passes on the lobby computer, and the staff quickly resolved the problem and secured my passes. We will be happy to stay there again.

"Everything you need"

4
05/03/2016

This hotel doesn't look as good on the outside as it does on the inside. We got a last minute room which was very large with 2 queen beds, a refrigerator and microwave (w/popcorn) and two armchairs. Love the two sinks, one in and one outside of the bathroom. The beds were very comfortable and the hotel was quiet. The hotel includes a very decent breakfast with waffles, cereal, yogurt, etc. In the breakfast room there is a container with water with lemon and mint that you can get throughout the day--just a nice touch. The very large pool and surrounding garden are very lovely with lots of lounge chairs and tables. Very resort-like. Love the fact that they don't charge for parking. Al, at the front desk, was extremely friendly and helpful with recs for restaurants and site info. This hotel is a block from Duval and a decent walk to Mallory Square but away from the noise of the bars and nightlife. A good location. Would recommend this hotel.

"Weekend stay"

4
04/03/2016

Just a short 2 night stay before heading to islamorada. Very clean hotel, excellent location, only a few blocks away from duval st, and from southern most beach, and southern most buoy. Heated pool, hot breakfast and convenient to everything. Can't beat the price for the location it's in. Most definitely would recommend and would return.

"Good hotel at a reasonable price"

4
04/03/2016

After not registering at the key lime inn (see previous review) we found the best western hibiscus. They had a 2 queen bed room for us,very large room near the pool which also was very big . It had free parking and a free breakfast. The hotel was clean and quiet and location was 1 block from duval street( duval street runs the whole length of the island) but there are plenty of trolleys and other transportation available.

"A good choice"

5
02/03/2016

A older motel but rooms have been updated nicely and with most of the rooms around the pool area made a very nice setting. The location is great also. I usually do not stay in a motel as costly as this one but next time I'm in Key West I will stay here again, and recommend this place to anyone I know that is going there.

"Quiet and Restful Vacation"

5
02/03/2016

The location of this hotel was perfect for us -- close enough to walk or ride bikes to many places. The layout of the hotel, with the courtyard pool and hot tub in the center, provided privacy when we wanted R&R. We didn't hear noise from the upstairs rooms or room next to ours -- which is usually the case with many hotels. The continental breakfast was sufficient for us.

"Great location"

4
29/02/2016

We stayed here 2 nights with 2 adults and 2 kids. Hotel staff was excellent. Very helpful with restaurant recommendations and directions. The rooms were big and beds comfortable. 2 sinks were great, fridge and microwave included. Very quiet; no noise. One of the days we were there, the hotel had just added new mattresses to the first floor. We had a room facing the pool which was nice. Pool area was excellent, better than the pictures. Free breakfast was a continental breakfast: make your own waffles, hard boiled eggs, bagels, toast, yogurt, fruit, muffins, and juice. Coffee was good as well. Walking distance to the Southern Most Point and 1 block over from Duval Street. It is about a 1 mile walk to Mallory Square at the other end of Duval. We decided to drive it. Overall pleased with the stay.

"Very nice place, great location and great pool"

4
28/02/2016

Staff was very nice. Continental breakfast could have had a better selection of fruits. Rooms were very clean. Quiet also. Pool area very clean with multiple areas to lay out, sit, take a nap, whatever. Location is two blocks from lower end of Duval st so right near the heart of it all. On site parking when not too busy, first come first serve. Would definitely stay there again.

"quiet and reasonable in key west"

5
27/02/2016

A clean, quiet and well-run motel in the quiet part of Key West near South Beach. Friendly, helpful staff and a pleasant mix of visitors staying there. Nothing fancy but good value. The breakfast included with the room was acceptable, not great. We ended up taking a couple of taxis back and forth to far end of Duval, but for the most part we were able to walk everywhere from here.

"vey nice hotel"

5
27/02/2016

Hotel is located at the center location of Key West, the staff is very friendly, room is very nice, overall the service is really very good. We would like to recommend the motel to everybody, compare to another Best Western in Key West-Ambassador this one is located much better.

"Super comfortable, fair location, and a good nights sleep!"

5
26/02/2016

We were only there for one night. We thought it was very comfortable, and they provided a basic breakfast. We were able to walk up Duval St to Mallory Square, see the sunset and festivities, have a meal and walk back without any difficulty (we are not the fittest of couples...). Staff were very helpful. Probably the most expensive place we will stay in on this USA trip, but a reasonable price by Key West standards.

"Another Great Stay at the Hibiscus Best Western in Key west"

5
26/02/2016

I like this hotel very much and have stayed in many of its rooms over the years. This time we did not hire a car in Key West and the hotel staff let us store our cases securely after a late checkout for 4 hours. The staff are very very good with customers, always friendly and helpful. The rooms are spacious and very clean, the Pool and Jacuzzi are always fresh and looked after well. I would recommend this hotel for everyone.

"Don't tell anyone, but this motel is great!"

5
25/02/2016

The Best Western Hibiscus Motel in Key West, FL is a really nice family friendly motel away from all the noise and craziness of Duval Street. The rooms have been remodeled and offer 2 sink areas. The price is more than fair and they offer many items on their included breakfast. We loved the hot tub and heated pool. The only downside is the hot tub could be warmer. Feels like a warm bath. I would still go back.

"Great location, value less so."

4
24/02/2016

I should first note we stayed in the middle of February during a school vacation week, so we weren't expecting bargains. This is Key West, after all. But I would have hoped for a little more bang for my buck. This is a souped-up motel, nothing more. The rooms are spacious and clean on a compact property. The pool is adequate, so were the number of chairs. Guests were on the mellow side, except at breakfast, when there was a scrum for food. The indoor breakfast area is inadequate for the number of guests, though we found space outside. As for the food, strictly continental, with a couple of waffle machines to round things out. The best part of the Hibiscus is its location. You're two blocks off from the quieter side of Duval Street and walking to most of the places you'll want to get to in Old Town is easy. In the end, that's really what you're paying for

"biscuit"

5
24/02/2016

rooms were good great place to stay at the end of Duval street close to beach also easy to get to down town.highly recommend it. places to eat all around none at hotel.lots of working also had parking.

"Great location & Affordable"

5
24/02/2016

Stayed at BW Hibiscus in Key West for a week + for wedding. Hotel is located one block off of Duval Street, close to many excellent restaurants and bars. Hotel is very well kept, pool is a nice little oasis and breakfast is great! Rooms are quiet despite the fact that they look out onto the pool area. If you are looking to stay in Key West and don't want to spend a fortune on a hotel and still be close to all the excitement this is the spot! We traveled with our young son and it was just a quick 10 minute walk to a nearby playground. Would definitely stay here again.

"Great place to stay in Key West"

5
23/02/2016

This hotel was perfect for our first visit to Key West. It is older, but well-maintained and attractively decorated. Clean, big room, quiet and beautiful pool area. It feels secluded, like an oasis in an otherwise crazy place that is Key West, but it's just a couple of blocks from the southernmost point and close to lots of places to eat, shop, drink, and listen to music. The staff is friendly and eager to answer all the dumb questions we asked. Good value. We love this place!

"Super hotel in Key West."

5
23/02/2016

Good value for Key West and wonderful rooms. The best Best Western hotel ever. The staff are so friendly and helpful and the everything was kept very clean. Breakfast was not amazing but ok. If you are visiting Key West there are plenty of hotels to chose from and it can be very confusing so we would only stay here again.

"Hibiscus was great"

4
23/02/2016

This was a good place to stay in Key West. We walked wherever we wanted to go, so the location was good. The room we had was large, clean and comfortable. There was a nice pool enjoyed by many guests. The breakfast was good and the price was reasonable, for the Keys.

"Wonderful accommodations in the Keys"

5
22/02/2016

What a wonderful experience with this hotel. We originally booked our rooms with the Hibiscus through a 3rd party and assumed our reservations were set. When we arrived there was no verification and no room for us. The folks at the hotel worked with us for about an hour to try and accommodate our price and stay for what should have been a reserved room. I am so appreciative of the folks at this hotel going out of their way to help us, as without their help we would not have a place to stay and would have had to move up the island to find something.

"We love the Hibiscus Inn!"

5
20/02/2016

This is our go-to place. It was recommended 5 years ago by a friend and we, and our family and friends, have stayed there one week per year ever since. The location is perfect, right near the Southern Most Point of the U.S. Rooms are very nice, clean and have microwaves and refrigerators. The pool is heated, which is not found everywhere in Key West. The staff are all lovely, friendly and very helpful.

"2016 Southeast Bicycle Tour"

5
18/02/2016

My wife & I spent 2 nights at the Best Western. We chose if for its overall value (quality, price & location). The room was very large. It was clean and neat. The walk to Mallory Square, at the other side of the island, was about 1 mile. The distance seemed shorter because of the many things to see on Duval Street. (There are many restaurants to choose along the way. We ate dinners at Margaritaville and Viva Saloon.) It was only 2 blocks to the southernmost point in the continental US. There was a trolly tour stop around the corner.

"Nice place! "

5
17/02/2016

The Hibiscus is in a great location and was very clean. The room was very large and had a microwave and fridge. Good choice for those, like us, who are not used to spending mega bucks for a hotel. Duval Street is nearby, as well as great restaurants and things to go see.

"Nice"

4
17/02/2016

Clean, comfy and quiet. It had included parking, wifi, continental breakfast and a heated pool. The room was spacious and updated. The location was great being just minutes from Duval. I would definitely consider staying again.

"Couldn't believe this was a Best Western"

4
17/02/2016

Great location with a short walk to the Southern most point and not far from Duval Street. Al was so helpful at check in and mapped out where to go. The pool and ho tub were nice (open until midnight). Free wifi and breakfast are a plus. I would definitely stay here again.

"Saltwater pool"

4
17/02/2016

The room with 1 king size bed had plenty of room.Best part of room was the sink outside the bathroom . Salt water pool was clean , large, and heated. The breakfast was ok but the overall price for this hotel was good. Renting bikes is a great way to move about Key West.

"Great Location"

4
15/02/2016

Enjoyed the spacious room and nice location overlooking the pool. Not sure if there was an elevator, so ask for a 1st floor room if you have difficulty with stairs and/or carrying heavy luggage. However, stairs were wide and easy to navigate. Enjoyed the pool view from 2nd level. Loved having 2 sinks in the room! A bit worried about the moldy-looking wall space surrounding the sink pipes in the bathroom though. Continental breakfast was convenient yet average. Wish the sliced fruit was refilled more regularly. Hotel was walkable to activities, restaurants and shops. Rented bicycles from a shop around the corner which made it even easier to get around. Convenient bike racks in two locations at the hotel. Will probably look to stay here again.

"Nice place in a great location "

5
15/02/2016

All lodging in Key West is expensive, but this one is a bit less expensive than most. And the location can't be beat - just steps from Duval Street and the Southernmost Beach. Our room was clean and spacious and the continental breakfast was ample and tasty. There is a small pool and hot tub in the courtyard that is very inviting. Front desk personnel is very friendly. Would stay here again!

"Excellent service!"

5
12/02/2016

The staff were all incredibly professional, calling cabs for us and answering questions. The complimentary brunch had items for everyone-muffins, toast and bagels, waffles one could prepare, fruit, cereal, yogurt, granola,and really good coffee. Easily within walking distance of Duval Street, the location is also away from any noisy bar scene. The bed and pillows were comfortable, and we appreciated a split bathroom with two sinks. The room also had a small refrigerator and microwave. We really enjoyed the complimentary mint- and lemon-infused water available throughout the day. Very refreshing! We would definitely return.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks so much for taking the time to post your comments! We appreciate it!

"Great value and clean. Bed too soft"

4
10/02/2016

Great value, very clean and friendly front desk. Queen beds way to soft, and i have tried four different rooms over the years. King bed is better. Unless your in can sleep on anything, get a king. The breakfast bar is ok, although they use to have breakfast sandwiches you could microwave, and they seem to be gone. The housekeeping does a great job, and the front desk people are some of the friendliest I have ever had. Don't come down to breakfast when it's getting close to closing, the guy running it shuts it down early.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Great location"

5
09/02/2016

Friendly staff at front desk. Breakfast was a nice selection. Pool was clean and heated. Room was very nice. A/C worked great. Clean bathroom & bed and towels changed everyday if needed. Mini fridge & microwave. Walking distance to the beach and town. Quiet area.

"Winter Getaway"

5
08/02/2016

Motel is located one block off of all of the activity on Duval street and close to the southern most point of the US. They have a heated pool and hot tub which is unusual for many places in Florida! Motel grounds are nicely landscaped and the layout makes it easy to get around the property. They offer a heated breakfast with variety for all appetites. I would stay here again if coming to Key West.

"Convenient and spacious"

4
08/02/2016

Very nice and clean. Spacious room. Really friendly front staff and efficient housekeeping. One block away from Duval Street and the beach. The included breakfast was more that adequate and the eating area was very clean and kept up. We would definitely stay there the next trip to Key West!

"Excellent location"

5
08/02/2016

Good welcome, excellent room, very quiet. Bonus to have free parking which is at a premium for the area. Free continental breakfast - good. Lovely pool, jacuzzi, sunbeds. Trolley tour stops nearby (ticket can be used over two days). Lovely town though busy when cruise ship in port. Sunset and street theatre on the front a must.

"Excellent Stay Great Room Great Location "

4
06/02/2016

Just a block from the main strip on Duvall and literally a block away from the southern most point of the US. You could probably find something closer to Mallory Square, location wise, but this hotel is affordable, clean, and minutes away from everything if you rent a bike. Free parking. Free breakfast. Talk to the guys up front for coupons. Every room faces into an awesome pool. Very easy to keep to yourselves or make new friends.

"Disappointing"

2
05/02/2016

First the positive...it is located close to Duval Street and the Southernmost Point Monument photo spot. The negatives...Check in receptionist did not look at us, smile or make any kind of contact. She was pure robot. Bed spreads not clean, torn towel and moldy shower mat. Room seems dated and stale.

"Good value considering the Area"

5
04/02/2016

This hotel was the most reasonably priced in the area. It is in the perfect location. A couple blocks away from the noise, it is very quiet, but it is also close enough to the tourist spots that you can walk to Duval Street. We rented a car so we were able to drive to a couple of spots but parking is at a premium. That is why I loved this hotel -- free parking with plenty of spots for easy entry and exit. The room was clean and very quiet, which is what I was looking for. The shower was good too, hot water and good water pressure. The pool was nice and we used the hot tub too. If I was in the area I would stay here again.

"vacation review"

5
04/02/2016

Great rooms, location and best staff, very helpful, making sure you get the right excursion and directions for Duvall street, very clean and large rooms with double sinks, heated pool and large hot tub. Great location and located near the trolley to see Key West

"Neither Too Far Nor Too Close"

4
03/02/2016

Great value and location. It was quite and peaceful. It was close enough to the busy Duval Street without being in the middle of it. The breakfast was average and seating was a bit crowded. Something I didn't quite understand is way they didn't offer a channel in English during the playoff games. We could only get the game in Spanish.

"Great priced hotel in great location"

5
01/02/2016

We had a group of 8 guys stay here for a reunion. It's located just 1 block off of the quiet end of Duval Street. The "Farthest most point in the US" marker is just 2 blocks away. I would stay here again for sure.

"Average"

3
01/02/2016

The best things about this hotel were that the sound proofing in the rooms was amazing, the area was quiet and the pool was nice. When we arrived, we walked by the pool area and there were four inebriated guys horsing around....Thankfully when we entered our room which was twenty feet from them, we didn't hear a thing! Yay!!! The breakfast was ehhh.... But the price was right and it was a Good place to stay, a short walk to Duvall Street and the Southernmost Point. I would stay here again, but probably take a taxi to Mallory Square and walk back to the hotel.

"BW Hibiscus Key West"

4
01/02/2016

For the money the place was good. We had a quiet room. I liked that the motel was away from the bars and crowds on Duval Street. They could do more painting inside the rooms and on the exterior of the motel. That is a minor point and does not really impact other factors. We had a fairly basic room but it was a good size. Staff members were very helpful and should be commended.

"Great Location and Price"

4
01/02/2016

This Best Western is located one block from the south end of Duval Street. Location is within walking distance of everything you would want to see in Key West. Price for a room in this area was a fair price. The complimentary breakfast could use some additional items like scrambled eggs and bacon. I would recommend this hotel and would stay again.

"Great girls getaway"

5
31/01/2016

I stayed here in May 2015 for a 3 night girls trip. All 4 of us split a room and were totally comfortable. The rooms are spacious and clean. Pool was great. We took advantage of the free continental breakfast. It is located right next to Southernmost Hotel. We walked next door and enjoyed a great breakfast there. Location is perfect at the end of Duvall. Would definitely stay here again.

"Southernmost Gem"

5
31/01/2016

Was in the upper keys and wanted to go to key west for one night. This hotel had everything we needed! Great price, great location, and great room. Nice size clean room with 2 queens and small sitting area. Front desk was very helpful and courteous. (Thanks guys!) Pool area was comfy and decor was very key west. Seriously, it's hard to find a decent place close to Duval st. without paying top$$. Breakfast was "continental" and included in the price. It's not a top-notch breakfast buffet ,but we had just checked out of a resort that charged a $39 resort fee daily, So we appreciated the free parking and free breakfast. Definitely will stay here again. Try Ava's Cuban cafe across the street! Best Cubans ever!!!

"vacation"

5
31/01/2016

a very nice hotel. clean big room nice pool with clean facilities. hotel staff was nice with easy check in/out. the breakfast was not much but if you're looking for a snack and not breakfast its ok. that said would stay again as it is a nice hotel.

"Best Place in Key West"

5
30/01/2016

Great place to stay, small, quiet, mostly adults. Relaxing pool area, nice rooms, One block off South Duval, great restaurants close by. We will be staying here again next year and would recommend this hotel.

"Best Western Hibiscus Key West"

5
29/01/2016

My friends and I spent 2 nights here before our 10 day Eastern Caribbean cruise. We arrived Jan. 2 so the rate was high, however booking it directly with Best Western was the best rate and on some websites, there were no rooms available. Service was excellent, location was perfect - you can walk to all the major sites or they can book a trolley, train, etc. We took the trolley tour and enjoyed it - used it 4 times during the day.

"review of hotel"

4
29/01/2016

Set up was nice but living area had a stiff futon as couch.. It was spacious and clean. There was a nice community second floor patio to enjoy in the evening. It was easily accessible to the sites we wanted

"Good Location for Key West"

4
28/01/2016

This is a nice, "affordable" hotel. Everything in Key West is overpriced. So is this hotel. But based on the price of things, it was a good deal. The room was clean. But the room furnishing were not comfortable.....the looked and felt cheap. Sitting on the sofa for any length of time gave us backaches. There were not comfortable chairs. No windows open. The "free breakfast" was very minimal and not fresth. The "free wifi" was terrible....couldn't connect at all. It's too bad that the owners don't put any of the money in to the rooms in order to make them a little more like home and comfortable. But, that being said, the front desk service was great. The room was clean. The parking was good. The location great. So, for Key West, it's a good deal.

"Great stay"

5
25/01/2016

Room was very comfortable, deco was nice. Pool area had comfortable lounge chairs and cabannas. Looks like they remodeled the room since last year. Walking distance to Duval Street and many other restaurants.

"Second trip to this hotel"

2
19/01/2016

The first time I stayed in this property, about 5 years ago, I was extremely happy with the accommodations.The location is perfect. This visit, I decided to reserve a suite because there were quite a few of our friends visiting Key West with us. I recommended they stay at the Best Western Hibiscus hotel which they did. I reserved the suite so that we would be able to get together in one location. I was totally disappointed. I definitely would not reserve a suite at this location in the future. The furnishings were totally inadequate. Reminded me of a childrens camp. Metal coffee table, metal chairs, insufficient lighting, uncomfortable couch, no comfortable chairs. No full length mirror or chair in the bedroom. The regular rooms in this property are wonderful.Very spacious with good lighting and comfortable seating. Our firends expressed how inadequate the furnishings of the suite was compared to their regular rooms.

"Lovely little hotel"

5
18/01/2016

This hotel is in a good location and is very well cared for. The staff made us feel welcome and were very nice. The breakfast is well done; lots of variety to choose from although it is a small area. Everyone was very laid back and it was easy enough to grab a plate to go. They even have trays to take it back to your room. We had a large king room facing the pool area. The room was very clean and had a 2 separate sink areas which is nice. Also in the room was a mini-fridge and microwave; the microwave even had some paper plates, disposable forks and napkins. We rented bikes and used their bike racks overnight; this is a great way to get around town. The pool and hot tub area was also very nice. They have an assortment of loungers, chairs, and beds to relax on. I highly recommend this property and I would stay there again.

"Loved it, love Key West!!!"

5
18/01/2016

My usual +ve/-ve review: + Location - just off the South End of Duvall Street so walkable to everything you will want to do in Key West. Rooms - Huge rooms and well equipped and lovely A/C for when it is 33c!! Pool Area - Really nicely done and there were always spare sun beds and there was a Jacuzzi. Breakfast - Is free and isn't bad, the Orange Juice was really good. Service - everyone was friendly and happy to help. Only negative is price but this was still one of the more competitive ones in the area.

"It grew on me"

4
18/01/2016

As we first checked into our room there was a strong musty damp smell but we kicked up the air and it did get better. My friends room did not have this smell . The hotel was booked solid so we could not switch rooms It has a nice pool area and the staff were very nice. It is really a three and a half star resort at best . Free breakfast in the morning but it is the same items every morning and breakfast ends exactly at 10 am. There was a guy there waiting to start cleaning up a few minutes before 10 am. I do think it is over priced as well . I mean it is a best western and its over 3 hundred a night ! It is in a great location however .In the end, I think I would stay here again.

"Adventure trip."

5
17/01/2016

Took a ferry boat ride to the keys, about 4 hrs each way. Very compy, had a resturant, bar.and plenty of room had three decks, top one was open. Stayed over nite. Lots of things to do and see. Did some geocashing, never had down that it was very interesting found lots of things. We ate at Hog Breath, a neet place. pencisse, had conck fritters. And Mai Mai. Blackened. Sandwich were awesome with a lime tarter sauce dressing. So many shops to name for shopping. Took a tour of the woman society house. Went to the Conk Shake for more conk fritters. Can rent bikes, scooters and take trolley for 28 for the whole day get on and off. We went on foot to get exercise but did a lot of walking. Went to Mallory sq, to see sunset but was a some what cloudy nite. There is entertainment there and more shops and restaurant. Also we indelged in what else Key Lime Pie.Thanks to die for. Had HAPPY hour at a couple of bars. Went Sloppy Joes got t shirts. So much to do. Enjoyed the trip will go back. Again. T

"Great location, huge room"

5
15/01/2016

I stayed here in mid January and it was great. The staff at the desk are polite, welcoming and happy to offer suggestions and direction to places near by. The room was very spacious and comfortable. Two queen beds, a sitting area, large television, Refrigeratorµwave (with free popcorn) and a second full sink with large mirror outside the bathroom. Plenty to offer for breakfast - fruit, yogurt, waffels, muffins, bagels, oatmeal, tea&coffee. Great location - about a block off of the south end of Duval Street and very close to multiple rental spots for gulf carts and scooters.

"Old but clean"

3
12/01/2016

This hotel is old but very clean. Its location is good in that it is within walking distance or a short drive from the activities in the city. All of the buildings in Key West are old with few exceptions so this one fits in. It could have a more updated lobby area which would make it more inviting.

"Below Expectations for Service and Amenties"

2
08/01/2016

This was our first experience at the Best Western Hibiscus and we won't go back. It started with our first room having a faulty heating/AC unit that sparked and smoked when we first turned it on and then set off the smoke alarm in the room. When we told the desk clerk about it he laughed it off as being caused by "dust bunnies" and then asked why we were turning on the heat. It was 63 degrees outside at the time...that's why. Then we were reassigned to a room with 2 queen beds vs the king we paid for and no discount or other compensation was offered. We then had problems with the Internet connection being really slow or sometimes not connecting at all and some electrical outlets in the room not working. Spending over $200/night for these types of issues and lack of customer courtesies is not acceptable. We'd suggest you look elsewhere.

"Pricey but clean"

4
06/01/2016

We stayed here for 2 nights while visiting KW. Could use some updating. In my opinion a bit pricey for a no frills hotel. Our room was clean, but smelled musty from typical high humidity in Key West. 3 short blocks to Southernmost Point. Typical breakfast, Breakfast area is small. Nice size pool. Front desk was very helpful & courteous. We plan on visiting again but will look for a better hotel next time.

"Value for money in an expensive neighborhood"

5
05/01/2016

I stayed here for four nights. The stay was comfortable. The amenities and standards were familiar as it belongs to a good hotel chain. From the front end staff to the hostess staff were friendly. The breakfast was good. From here I could walk to most of the attractions.

"Expensive but good hotel"

4
03/01/2016

Expensive but nice clean hotel. We picked his during our stay at Key West. Very close to Duval street and Southernmost point. Parking was easy. No frills but very comfortable. Breakfast was very ordinary in a small cramped room.

"Great centralized spot to see Key West"

5
31/12/2015

Our family of four with a 20 and 22 year old "kids" enjoyed our room at the Best Western Hibiscus hotel in key west. Room was nice and large and clean. Beds were queen size and more comfortable than average. Wifi worked well. Breakfast was good but breakfast area was small. Since weather was nice when we were there we could bring our breakfast to the tables by the pool. Pool was nicer than average hotel pool with lots of seating choices around it. Office desk people were very nice and helpful in providing advice. We walked to all of the sites that we wanted to see. Lots of dinner choices within walking distance.

"excellent hotel"

5
29/12/2015

this Motel was hotel standard... fabulous comfortable room, soft beds and everything clean as a whistle. There is lots of free parking and the hotel is central to everything, Duvall St, Mallory Square - its all within reasonable walking distance. Mind you, for those of us from cooler climes, the heat of the day can be tiring, so I would recommend the hop on hop buses. The pool was welcome at the end of the hot day, and the sunbeds are plentiful and comfy. Breakfast was included and was wholesome and filling, boiled eggs, fruit, juice, yogurts, bagels etc. The hotel staff were friendly and informative - overall a good experience. My highlights in Key West were Ernest Hemingway Hse and the sunset at Mallory sq. When heading back towards Key Largo, stop at Anne's Beach - small but lovely.

"Excellent Hotel"

5
28/12/2015

I've stayed at different hotels in Key West, after staying at the Best Western, I won't be using any other hotel. I loved the hotel, the location and the staff. The rooms were large and comfortable and most important CLEAN!! The location was within walking distance to major attractions. The pool area was nice although we didn't use it. The breakfast was not your average continental breakfast. They even had Belgian waffles.

"what a fun cute place to stay!"

5
27/12/2015

we are in our 50s and LOVE LOVE LOVE this place. its super roomy, has a separate bedroom, living room, bathroom, a really spacious place, more like an apartment rental. the bathroom has new tile and is really clean. there's a dressing area with a huge countertop for makeup, it's very un-hotel like, more like we are staying at someone's house. love it. the pool and hot tub are fabulous. and free breakfast. 3 thumbs up. we will be coming back. this is my favorite florida hotel. i wish they were all like this.

"Awesome little place!"

5
26/12/2015

Two of my girlfriends and I came to Key West to celebrate a birthday and we decided to book at the Best Western. I have been to Key West no less than 20 times but had never stayed here before. What a gem! Located at the south side of the island, it is a bit of a walk to the"happening" side of Duval, but don't let that detour you. The walk is nice and if you'd rather, just hop on a pedicab. They're everywhere. We checked in around 3 and the staff was amazing! So friendly and accommodating! Our room was even better and was so spacious and clean! Plenty of room to fit three girls and all their junk! The landscaping was lush and tropical and they had a great pool and hot tub! The hotel also had a pretty good free continental breakfast which was nice. We had a wonderful time in Key West and the superb hotel made our stay that much better! Thank you for a great girl's weekend!! I can't speak for my friends, but I would definitely book here again!

"great value"

5
26/12/2015

This motel is located just a short walk to Duval St. Close enough to the attractions but quiet enough to relax. Front desk staff were great, very helpful in directing us to things we wanted to see or do.

"Great Stay!"

5
22/12/2015

My mom and I stayed here on 12/19 and 12/20/15. I booked it based on the trip advisor rating and the location. It was a great choice! The location was wonderful and within easy walking distance of Duval Street, the southernmost point, and everything you need. The room (128) was clean, nice and quiet. The best part was the wonderful woman at the front desk, Rita. She was so incredibly helpful and suggested great places to eat and visit. The hotel was great but she was the icing on the cake. I had asked her for a taxi and she gladly called one for me. Then, a few hours later, she called my room and asked if I had dropped a $20. She had remembered our conversation and that I was getting my money out for the cab at the time. It turns out that I had lost a $20 but I didn't realize it until she called. Thank you so much, Rita! I highly recommend staying here. You won't be disappointed.

"Hibiscus Hotel"

5
22/12/2015

WE stayed at the Best Western Hibiscus Hotel in Key West , Florida. We try to stay at this hotel every time we come to Key West. It is in a nice location. The rooms are quite large and have refrigerator and microwave in each room. Most rooms overlook pool area. There is a nice size pool and jacuzzi. The landscaping is beautiful and there are cabanas and lounge chairs by the pool. As well as tables and chairs. They have breakfast until 10am. They have fruit, breads, muffins, hard boiled eggs, waffles and yogurt. The hotel staff is friendly and helpful. It is always an enjoyable stay at the Hibiscus.

"Great Key West Hotel"

5
22/12/2015

This is the second time we have stayed at the Hibiscus and we will keep coming back. The rooms are large and clean and recently updated. All of the staff are very friendly. There is plenty of seating around the pool including lounge chairs as well as tables with umbrellas for those who need a little shade. Its a quick walk to Duval St and several great restaurants. For the price and location this hotel will always be our go to when coming to Key West.

"Great place. Great stay."

5
21/12/2015

What a great place. Large, clean, quiet, well appointed rooms and super friendly staff. All for a fair price compared to others in the area. The only complaints we had were the pitifully slow Internet, but it just served as a reminder that you shouldn't be working in Key West anyway. Also, the dining room is really small when filled with folks not willing to share the space. All in all a great stay. We'd definitely stay there again when in Key West.

"An oasis in Key West"

5
21/12/2015

Great hotel, and price. We were looking for a hotel ( didn't have a reservation) and found this hotel on Trip Advisor and called and they had a room available . We took it. The hotel looked like it had been newly renovated . The pool area was gorgeous for day or night time. The staff was professional and helpful. The room was spacious and newly decorated . The continental breakfast was very good. The location was great. Several good restaurants were in walking distance. If I return to Key West this is the only place I'll stay.

"Most bang for your buck"

5
20/12/2015

Have stayed at this hotel many times on my visits to Key West. This hotel just gets better every trip. The room was clean and always had a good supply of towels. This is very often a problem I have ran into before at different hotels. The breakfast was as nice as any. Fresh juice, hot coffee, and waffles that you made for yourself. Who could want more. The staff is very friendly and helpful. Marcus at the front desk extended or checkout time and called a cab for us when we had to leave. For the price, location and service it would be hard to find a better deal on the island.

"Last minute trip"

5
18/12/2015

Took a last minute 2 day trip to Key West and did not have a hotel. Went to several hotels and they were either booked or very expensive. Found the Best Western and found 2 rooms side by side and were very conveniently located to our car, the pool and guest services. Price was very reasonable and the rooms were very nice as well as clean. The bed was especially comfortable. Would stay again if in the area

"Location"

4
18/12/2015

The Best Western Hibiscus is conveniently located,1 block to Duval St....2 blocks to the southern most point in the USA...Three good restaurants within a few blocks away.....And the front desk staff were very helpful,especially, "Al" We stayed there 7 days in June this year and 5 days this December(2015)....I would go back again & I highly recommend staying there...

"Fabulous!"

5
18/12/2015

What a nice place. Traveled with hubby & 2 friends. Got a ground floor room. Looked like the place has been recently remodeled. Room was very nice, bathroom had nice fixtures with an additional sink in the room. Granite tops. Pool area was absolutely awesome. Comfy, cushioned loungers, mellow indirect lighting at night. Hot tub in pool area as well. Well located, just a few blocks from several restaurants. Breakfast selection was very good. Staff very competent and friendly. We would definitely stay here again.

"I am the second generation in my family to stay here"

5
17/12/2015

It goes better each year. Pool is first-rate. We come before holidays. Bargain. Lovely setting and location. Rooms are good on either floor. Bike parking. Free car parking. You do not need a car if you stay here.

"Great location and Great hotel"

5
16/12/2015

We stayed at the Best Western, for 3 nights, in mid December. We had a second floor room, away from everyone, it seemed. Rooms were huge and the bathroom, was huge, for a hotel. Pool area was wonderful. We had it to our selves, even though it was 80+degrees, during the day. At night, we would go to the hot tub, and met, some wonderful, fellow travelers. Nice easy walk, to Duval St, and to the Southern most point buoy. Can also walk to Higgs Beach and some restaurants. Free parking and free breakfast.

"Best Deal in Key West"

5
13/12/2015

I have been staying at the Hibiscus for 20 years and have never been disappointed. It is affordable, the rooms are immaculate and the staff are wonderful. If you want a high end, luxury place, this is not it, but if you want a quiet, affordable, comfortable, clean places to stay, with large rooms, a heated pool and hot tub, nice complementary breakfast and accommodating staff, that is in Old Town and within walking distance of everything, yet on the quieter end of town, this is your place.

"Hotel was ok for price "

3
13/12/2015

Beds were very comfortable and rooms were spacious. Breakfast was your typical free food, nothing special. Most likely we would stay closer to the action near Mallory square. Never saw anyone in the pool but it looked nice. We went in the jacuzzi and enjoyed it. Walls are thin, we could here everything going on outside. All in all, staff is very nice and would recommend this hotel.

"BW Hibiscus"

5
06/12/2015

Great hotel with large clean rooms. Has free breakfast with plenty of choices. 24-hour coffee - and GOOD coffee at that - a big plus for me. Good location. Large heated pool. Prices were reasonable. Would definitely recommend.

"Excellent Stay"

5
05/12/2015

Room was large, clean and bright.. Very quiet. It was probably one of the best Best Westerns we have stayed at. Parking was great for us. Will definitely stay there again and recommend to all friends visiting Key West. Convenient to walk to Duval St.

"Key West Gem"

5
05/12/2015

3 of us stayed here for 3 nights last month & liked everything about the motel. We parked the car & only took it off the property for an hour during our stay. The room was large & clean. The pool was gorgeous. Plenty of options at the free breakfast. But the best part of the hotel is it's location. The area is quiet but with in close proximity to all the action on Duval St. You can walk everywhere from the Hibiscus Motel. We will stay here every time we visit Key West.

"BW Hibiscus"

5
05/12/2015

The Hibiscus is located at the bottom end of Duval St. We walked everywhere. Great location. Hotel is very comfortable, with nice pool and hot tub. Rooms are large and comfortable. We wondered up and down Duval St at all hours of the day. Very friendly never any problems. Sunset pier. The Marina District and fishing Pier.

"Great Option for Key West"

5
03/12/2015

The hotel is located one block from Duaval Street and the price is very good considering the location and the competion's pricing. Hotel grounds are quite nice but I did not use the ammenities or the contental breakfast. Hotel has parking and was no hassle for me. The staff were very friendly, helpful and knowledgable about the area. This location is top on my list if I return to Key West.

"Great Base in KW"

4
03/12/2015

If you want to be within a 20 min walk of Duval, I doubt you'd get better for the money. Spacious rooms, WiFi through all areas of the Motel. A great pool and breakfast, I found the options sufficient, others may prefer to go elsewhere. It gets a little crowded sometimes but there's trays to let you eat in your room. The staff were all very friendly and welcoming, I can't think of any negative points...

"Very good Motel"

4
02/12/2015

This motel was in a good location, 1 block from Duval St., yet also quiet. The room was of a good standard. We didn't use it, but the pool area was also very nice. The cost was reasonable, by Key West standards. A good mid-range accommodation.

"Great Hotel"

5
02/12/2015

This hotel was in a super location, withing walking distance to everything you might want to see in Key West. The rooms are large and spotlessly clean. The staff was extremely friendly and helpful. Pool area was like an oasis. We recommend it highly.

"great motel front desk guys are fantastic so helpful and friendly"

5
02/12/2015

Nice motel ,clean comfy room nice pool area. The guys at front desk very helpful with suggestions and discount coupons for various venues in area. The walk to Duval street wasn't bad really no need to rent a car while here. We would stay here again!

"Best Western Hibiscus Motel"

5
02/12/2015

Great location. The hotel is walking distance from Duval street, Southermost point and all the great restaurants. The room was very clean. Free parking was a plus. They provided free breakfast which was good. Highly recommended!

"Clean rooms"

4
01/12/2015

It's a Best Western. Room was clean, breakfast was good and location was convenient to where you wanted to go. I stayed there because I wanted a location that I felt had a secured parking area. I didn't want to worry about on the street parking or parking close to a lot of pedestrian traffic. It was good, no scratches.

"Nice room."

5
01/12/2015

We loved the location and parked the car there and walked each day. Would prefer carpet, as my feet were black from going barefoot on the floor. The pool area is SO attractive with the huge "chaise" type seating ---- and very accessible. I loved the decor, carrying out the Hibiscus theme with tropical colors. The linens are wonderful----lots of pillows like we have at home. There are two restaurants a block away & we had breakfast at Camille's which is unique and walked a short way to Duffy's, which was great.

"great location"

5
29/11/2015

this hotel is one of the nicest hotels that i have stayed at in Key West. The pool is in the middle of the hotel. They provided free continental breakfast. The hotel is a block away from Duval Street. Also, two blocks a way from the beach and the landmark.

"Oversize rooms"

4
25/11/2015

The room was huge by motel standards and well appointed. The employees were very pleasant and helpful. The front desk person even came out when we arrived seeing how weary we were and took our luggage to the room for us. The breakfast was just waffles, pastries, cereal, toast, etc. I wouldn't hesitate to stay there again.

"Good choice"

5
23/11/2015

This hotel is very clean , the staff very friendly and helpful , the location is great , close enough and within an easy walk to Duval yet quiet . the morning breakfast is more than enough to keep you full until lunch . The rate was also outstanding , I did a bit of researching and was very pleased with what I got , check it out !

"Nice place"

4
17/11/2015

Nice clean room, pool is very nice. Everything went well. We have stayed here before and have always had a nice stay.Price is pretty decent by Key West standards. Hotel is located on the south (peaceful) end of the island.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you so much for posting!

"unexpected"

4
17/11/2015

I have never stayed in a best western, I always thought of them as a lower quality hotel, this one is really nice, not over the top, but nice. The room is large and clean, really comfy bed, the pool area is really cool, set up like little cabanas with large sofas and chairs and canvas shelters to keep the sun away. Continental breakfast is included.

"Clean Hotel"

4
17/11/2015

Hotel is clean, great location, nice pool, nice breakfast buffet. Hotel was easy to get to from airport, and close to the bike rental shop-which we used for the week(no car needed) Hotel & rooms are clean & staff was friendly & helpful.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Nicely surprised"

5
14/11/2015

Didn't have real high hopes for this place when we booked it. But, it's real comfortable here. The room was big, clean cool and quiet. The pool area is really nice- lots of shade and comfortable loungers. It was sold out but not crowded. Location is an easy walk to the heart of Key West

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks !

"southern most point"

5
13/11/2015

Located in the Southern Most Point of the Keys of Florida and the United States *not including Hawaii. A ver quiet location. Very pleased!!!! Would definitely stay again in this location This Best Western was one of the nicest rooms my husband and I have encountered in a long time. Loved that it was very spacious and loved the two bathroom vanities

"A Very Enjoyable Stay"

5
13/11/2015

This Best Western was a great place to stay. It is located right off Duval, which is the main drag here. The staff was very friendly and helpful. Breakfast was fine and the pool was great. We definitely plan to return on our next trip to Key West.

"Good Value in Key West"

4
12/11/2015

Enjoyed our stay again in this hotel. It's close to the Old Town Trolly stop, walking distance to good restaurants and bars as well as the Key West Butterfly Conservancy. The bed was comfortable and we slept well! Decor is pretty and room was huge. Fridge and microwave is convenient and we enjoyed the complimentary popcorn too! Included breakfast was good and the waffles were yummy! Staff is pleasant and helpful. A good choice for Key West.

"Awesome place to stay in Key West"

5
10/11/2015

Best Western Hibiscus in Key West is the best place we have found for the price. We had a large comfortable room. Front desk personnel were welcoming and friendly. Breakfast was ok, mostly breads/muffins. They were good. When we go back to Key West, we will probably stay here. Convenient location and quiet.

"Great location, great price!"

4
07/11/2015

I am very surprised with this hotel. It's a great price, great location, great pool and wonderfully clean! The staff is also very, very helpful. We have stayed many places in KW but never here at the Best Western Hibiscus. They will do whatever they possibly can to help you.

"Great Place"

5
02/11/2015

Myself and my husband and 2 friends stayed here during Fantasy Fest 2015. The place was perfect! Great place to crash after a long day of fun. The rooms were excellent and clean. The breakfast was great and enough to start off a new day of fun. Will definitely be back!

"The only place to stay."

5
31/10/2015

We've stayed here several times over the past few years. We used to stay somewhere different on every visit to Key West prior to our first visit to Hibiscus. Perfect location at the quiet end of Duval. (one block off of Duval) We party every night at the other end of Duval. For us it's close enough to the action but far away enough. Add clean rooms, nice pool, friendly staff and good value .... obviously our only choice in Key West!

"Nice"

4
30/10/2015

We stayed here for four nights and enjoyed our stay. The room was large with two queen beds and a good clean bathroom. The cleaning staff were very good and dealt with a problem we had with ants on one day. The pool was a good size and we used it every day. We would stay here on any return to Key West due to it's position and condition.

"Hibiscus"

2
29/10/2015

Terrible ant and smells issue. Stayed in better rooms for $65. Takes a lot of nerve to charge what they do and take advantage of travelers in such a popular area to visit. Never again will we stay in this hotel. It is clear that Key West turns over visitors many times over during the year but the revenue that is created could be used to clean the hotel up and make a more than miserable experience.

"Great room, great pool, great location"

5
27/10/2015

Hotel is in great location one block over from Duval st. You can walk to the north end in about 30 mins. But it is quiet around the hotel as it is away from the noisy bars. Reception staff very friendly and helpful. We had a king size room just above reception and it was nicely decorated in what I would say is a minimalistic style. Fridge and microwave and good coffee maker. Bag of popcorn was a nice touch. Pool area is not huge but is a good size and is really nice with comfortable sun beds and some very comfortable beds with shades over the top. Surrounded by palm trees makes it very relaxing. Breakfast area is a little small but we didn't have any problems and food was good with waffle makers and fresh fruit. Would definitely recommend to other people and would certainly stay again.

"Great Value"

5
26/10/2015

Very nice, updated hotel. We were very pleased, and honestly a little surprised with the niceness of it considering it's a Best Western. Definitely a great value since it's on the cheaper end of choices in Key West. Would highly recommend it.

"lovely holiday"

5
25/10/2015

We loved the beautiful pool and pool area, as well as the spacious and nicely updated rooms. The location of the hotel is in a gorgeous area for walking around the southernmost area where we enjoyed seeing so many beautiful historical structures, yet we were close to Duval St where we walked to restaurants and bars. We enjoyed the friendly people where ever we went, and love the laid back atmosphere in the perfect weather of Key West. It would be impossible to not relax and escape all stresses of life during the holiday we just spent in Key West at the Best Western Hibiscus Hotel.

"Loved it! "

5
24/10/2015

I was very skeptical about staying at a Best Western from prior experience but our stay was nothing short of amazing. The rooms are huge, probably one of the biggest hotel rooms I've been in. Very clean. The pool area is really nice. Large size pool with cabana areas. Location was great - it was walking distance to everything yet far enough to not hear all the noise. I would definitely recommend this place.

"Great location, friendly service, large rooms"

4
23/10/2015

We extended our vacation and decided to visit Key West without reservations. After checking rates and reviews at other hotels in the Key West downtown area (thank you Tripadvisor), we gave the Best Western a try. Al greeted us in the office, was very pleasant and answered a few questions we had about the area. I wasn't too happy with the initial location of the first room, so Al changed our room, no problem. The room's are very spacious and very clean. It also Included a microwave and refrigerator, along with two sinks (one in the bathroom and one outside of the bathroom ). The location was perfect to walk to many locations in town, but far enough away from the craziness of the shops, bars and restaurants. The pool area was adorable, with plenty of lounge chairs and a few cabana covered lounge areas. Breakfast was great....coffee, juices, waffles, hard boiled eggs, pastries, toast and cereal. We purchased a trolley tour at the desk, and had a few more questions answered about the town. Check out was quick and easy, and the clerk asked if all was fine during our stay. All of the employees were very friendly at the hotel.

"Chyan's & Laurie's adventure in Key West"

5
23/10/2015

Everything was great, the Butterfly Conservatory was awesome, also Sloppy Joes, the Conch Republic, Hogs Breath, Kermit Key Limes pies, Danger Tours for snorkeling (1/2 trip) Botanical gardens, the trolley tours are informative. Hemmiway's house, The Blue Heaven was the best place to eat. Mallory Square, sunset. It was a great trip.

"Great location, even better customer service"

4
20/10/2015

The Best Western Hibiscus is perfectly located. Close enough to walk to all the activity on Duval and far enough away to not hear it at all hours of the night. The hotel is also convenient to the Southernmost Point and has some nice restaurants in walking distance. I also went for a jog and was at Smathers Beach in no time. Free parking and breakfast were also a benefit. We didn't get in the pool but it is beautiful and was busy while we were in the hotel. BUT, the best part of the BW Hibiscus is Marcus. We met Marcus at the front desk and found our Key West guru!! He answered all my questions, made suggestions, and helped to make a reservation for snorkeling. We loved hanging out at the beach at Ft. Zachery Taylor which Marcus thought the kids would like-- he was right, swimming out and watching the fish from the rocks was a highlight. Marcus helped to make our stay much more memorable!!

"Feels like Old Key West"

4
20/10/2015

I would recommend this hotel especially if you want a lower price coupled with a feel that takes you back to what I expect Key West was in the 1950s. While updated (granite countertops, laminate floors, plantation shutters, really comfy chairs) it can't compete with the newer properties in the neighborhood. Still - the price was right and I was charmed by the quirky vibe of this property. The staff (particularly Michael) was great, the breakfast adequate (cold buffet), and I liked the location - a block off the eastern end of Duval. Of course, you have to be willing to walk because all of the key points of interest (Mallory Square, Truman Annex) are on the west side and parking can be challenging. Personally, I found walking around this city one of the best parts of the trip and being on one end of Duval allowed me to walk down one side of the street and back on the other. I found the art galleries and shops more upscale on the east side anyway with more T-shirt and souvenir shops closer to Mallory Square. I found the most amazing art gallery several blocks from the hotel (Gingerbread Square Gallery) but that's another story. The beds and pillows were OK, the pool was nice with lots of options for sitting and lounging, and the property was immaculate. I think it's worth considering.

"Best Western Hibiscus Key West"

5
20/10/2015

My mom and I stayed at this hotel 2 nights. Excellent value with great rooms and friendly staff. One block of Duval Street, free parking and breakfast. Big rooms with microwave and mini fridge. Nice decore.

"Hibiscus"

5
19/10/2015

This is not our first time staying at the Best Western Hibiscus and it will not be our last! It is conveniently located to Duval Street, but not too close to be disturbed by any noise. It is easily within walking distance to anything you would want to do in Key West and that is one of the things we like about it. We park our motorcycle and walk, walk, walk...perfect. The hotel grounds are kept up beautifully, as is the hotel and guest rooms. I would not hesitate to tell any friend or family member to stay there. We will be back!

"Great hotel find"

5
16/10/2015

This hotel was top-notch--well priced and well reviewed for Key West based on my research. Everything--the exterior and landscaping, the lobby, the pool area (which wasn't just a barren patch of concrete with water in the middle), and the rooms which have two sinks (one outside the bathroom) and hardwood laminate flooring (a nice change of pace and very nice looking). It is not in the heart of Key West action for better and worse--worse being you do the Duval walk (or another parallel street for variety) a few times unless you have bike or car you're driving around.

"Key West Best Western"

5
12/10/2015

Clean, spacious rooms, friendly and well-informed staff - beautiful pool. Fantastic continental breakfast. Good location to many attractions (one block away from Duvall Street). Price was reasonable too. Would highly recommend.

"Clean, accommodating, great location and beautiful pool"

5
10/10/2015

Came in for 8 days for a wedding. We were on a budget so we looked at all the motels in the area and this was same price as the others.....but by far, way way better than the rest. Pictures didnt do it justice! Got an upgrade on our room free of charge, lobby was neat and the staff were super helpful with tips and coupons. Every inch of the property was clean, housekeeping was nice and trusting (had lots of valuables and nothing touched). Since Key West doesn't have the most amazing beaches (more for fishing and water sports) we spent a lot of time by the pool to my surprise... but i was not disappointed! Pool was big, clean, fresh and cozy with lounge chairs, tables with umbrellas, shade and sunny spots and very comfortable cabanas equipped with pillows too. All patio furniture completely upgraded and beautiful palm trees surrounding. Continental breakfast was fresh and as expected, wifi never failed and was fast. Bed was comfortable and tv had all the good channels. Not one spec on the towels or sheets and room was overall immaculate, smelled good and the a/c blew cold without fail! Property was smoke free and quiet. The location was on the other side of Duval away from the bars and hussle and bussle but still a sort walk to it all, which was perfect for us. We had the best stay. For someone that is a bit of a hotel snob I was thoroughly impressed, would not classify it as a motel, would stay again and highly recommend!

"Reasonably Priced, Excellent Location "

5
09/10/2015

My Girlfriend and myself stayed at the Best Western Hibiscus for 2 nights on our recent visit to Key West. We found the room to be decorated in a tasteful modern style. The room was fairly spacious and bathroom also a decent size. The room was very clean and the property overall is very well maintained. The pool area is very pleasant and has a couple of rows of Cabana's at each end as well as plenty of chairs and loungers. The staff on the reception were very friendly and knowledgeable of the surrounding area. The property is in an excellent location about a 5 minute walk from Duvall street and also about a couple of blocks from the beach. Both my girlfriend and I really enjoyed our stay here and would definately stay again when we return to Key West.

"Great location in Key West"

5
09/10/2015

Nice grounds and big clean rooms. Pool area large and private enclosed by the hotel. Quiet also. Located one block off Duval is perfect and you can walk to center or use the Trolley. Trolley was also super and I bought the tickets at the front desk. The area is very safe also and enjoyable to walk around also. I parked my car an never used it my whole stay. I will be back.

"quick trip to key west"

5
08/10/2015

We booked this at the last minute and were surprised that there was availability but we were pleasantly surprised. Michael at the front desk is wonderful and extremely helpful with dining recommendations. The most important thing was that the room was extremely spacious, clean and crisp!!! The bathroom was updated and the water pressure/shower head was awesome. There is an extra sink/mirror as well right outside of the bathroom. Overall very nicely appointed. Beautiful pool with a hot tub, fabulous comfy furniture and again, glistening. Breakfast was efficient, fresh, complimentary local newspaper and constantly refreshed. Wonderful location for walking all of Duval St. We have already booked our December getaway for our daughters 30th birthday!!!

"Wonderful Hotel in a Nice Quiet Location"

5
06/10/2015

Our second stay at the Hibiscus. Stayed last year and came back with 2 other couples to stay again. The hotel is away from the action in Key West which is a makes for a pleasant nights sleep after all the partying we do downtown! The staff is great. The pool is relaxing and beautiful.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks so much for taking the time to post your review! We love happy guests!

"Great Stay Great Price"

5
05/10/2015

Great place to stay..Within walking distance to so many sites and restaurants. We found very comfortable and spotlessly clean rooms and bath, complete with fridge, coffeemaker & coffee pods and microwave. In the bath area, there are 2 sinks..one where most motels have it within the room but they also have a sink within the bathroom as well. Perfect when you are sharing the room with a friend and want to have a little more privacy. Wonderful, caring staff made our stay even more enjoyable. I will be staying here again.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Great Stay"

5
05/10/2015

A very good place to stay the staff were excellent helpful front desk gentlemen really nice. They took the time to tell us about the island and draw things on the map to fine our way. Great Guys! The only reason I give the sleep quality a very good is I like a soft bed and it was a little hard for me but still slept well.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thanks so much for taking the time to post your review! We love happy guests!

"Another Great Best Western Property"

5
04/10/2015

I always rate my hotel reviews on 'value for money', so it was a no-brainer giving the Hibiscus 5-stars! We booked a single Sunday night stay but the weekend of our visit Key West was jammed out with the annual Poker Run, so we struggled to get a hotel for less than £150 - but this popped up way WAY cheaper so we snapped it up. What I love about Best Western properties is that (in my experience) they are reliable in terms of quality, but are also free to put their own stamp on the property and as a result they feel so much more personable and individual than the other big chains. The Hibiscus is no exception. Location wise, its a block away from Duval street with all its shops and restaurants, about 4 blocks from the 'Southernmost Point' landmark - so you can walk there - and a lovely 20-or-so minute stroll down Duval street to Mallory Square for the sunset. Parking is free and plentiful. We booked a room with 2-queen beds and it was HUGE with a great big TV and separate bathroom and dressing area, desk, chair, etc. Very clean and tidy and with lovely decor. We requested 2nd floor as opposed to first/ground to avoid as much foot traffic as possible, as the rooms are accessed from outside motel-style. This does mean lugging suitcases up stairs - so beware - but we knew that was the pay-off! Wifi was free and speedy. We used the pool which was lovely and clean, with plenty of sun loungers and also those big comfy sun-beds too - fab. Breakfast was complimentary, with a fairly decent variety on offer, just get down early as the seating area is quite tiny. Staff were all fabulous, and even helped me out when the vending machine swallowed my $3 and I had no more cash in the middle of the night! Great service. Will definitely return if we ever go back to Key West.

dBranham, General Manager at BEST WESTERN Hibiscus Motel, responded to this review
Thank you!

"Best of the West - Key West that is!"

5
03/10/2015

Best value on the Island. Rooms are clean, comfortable, attractive with 2 queen beds, a safe, microwave oven, and refrigerator in every room. The outside dressing area is a definite plus as well. Staff are all professional, helpful, cheerful and go out of their way to make your stay the best it can be. The location is great at the south end just off Duval close to many restaurants and a pleasant walk to Mallory Square for sunsets!