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Best Western Hotel Kettleman City Inn & Suites, Kettleman City

3.5/5  - basé sur 484 notations.
33410 Powers Drive, 93239, Kettleman City, United States - See map

Welcome to Best Western Kettleman City Inn & Suites! As the halfway point between Sacramento and Los Angeles, our Kettleman City hotel is a favorite for frequent travelers and road trippers. You'll enjoy easy access to Interstate 5, an electric car charging station and a friendly atmosphere to make your stay as enjoyable as possible. There's RV and truck parking available in a gravel lot, plenty of space for your big rig or camping gear. Whether you're simply passing through, need an extended stay or on an epic road trip, our property is designed with your comfort in mind. Business travelers especially enjoy the quick commutes our Kettleman City hotel makes possible. Oil and construction workers depend on us to be their home away from home, and our helpful staff is always available to help business travelers with their unique needs. Just because you're in town for work doesn't mean you can't squeeze in some leisure time, too. With so many top destinations nearby, it's easy to make the most of any trip. Our Kettleman City hotel also features honeymoon suites, hot tub suites and family room suites. Is a romantic getaway in order? How about a little extra space for families on their annual trip? We're the only in and out hotel within 100 miles, and we are always pet friendly because we understand that your furry friend is a must on some trips. We're also the only hotel within 60 miles with a pool and hot tub. Nothing is better after a long day of work or adventure than a rejuvenating soak in a hot tub, as employees of PG&E®, one of our frequent business guests, know. Our property is also close to Avenal and Coalinga State Prison, and we welcome many travelers with business to take care of at these locations. Whether it's a meeting, event or vacation that brings you to this part of gorgeous California, where you stay can make or break your vacation. Reserve your next stay at Best Western Kettleman City Inn & Suites today and get ready to relax! Enjoy your stay. We are currently under renovations. we ask our guest to please be patient with us. We appreciate your business and loyalty to Best Western and we hope you enjoy your stay. Thank you.

Best Western

Hotel Kettleman City Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 484 guest reviews
NOTE ISSUED
Excellent
145
Very Good
165
Average
100
Poor
38
Terrible
36
REFER TO NOTICE
Business Business
88
Couples Couples
143
Family Family
167
Friends getaway Friends getaway
12
Solo travel Solo travel
52
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great service"

5
15/07/2018

The women who checked us in were very kind and helpfu, and made us very welcome. The room was clean and comfortable and had a good fridge. Beds were very comfortable. A good variety of food at breakfast.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you! Kind regards, Customer Care Team, Best Western Kettleman City

"Nice for quick stopover "

3
11/07/2018

We stayed here to break up the drive to Ontario from Oregon. The room is clean and comfortable. The front desk was nice. Nice comfortable bedding. Basic room but clean. Our room was a king room for pets so no carpet. Fine with me. Large tv; small microwave (we don't need so won't use). Doors to rooms are outside (no interior halls/doors). Feels safe here. We got a good price on the room by booking on the Best Western website and are overall pleased with this hotel. Not fancy-just clean and comfortable. I would stay here again

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We were glad to hear that your stay with us was to your satisfaction. We enjoyed being your host and would love to do so again, if your travels bring you back to the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Great service at a difficult time"

5
10/07/2018

I arrived late without a reservation and was told there were only two rooms left, both suites. No problem for me as I was on the road for 11 hours that day. But, there was major power line construction going on in the area and the power and water would be off for several hours during the night. That said a discount was offered and taken, bottled water was provided and the suggestion to keep the AC on full blast in case it warmed up during the outage was accepted. In spite of all that I passed a quiet night. If the power went off I was never aware of it and the water was back on by early morning.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Jim, We are particularly delighted with your feedback, as customer service is a key focus of ours, and we really appreciate your comments. We are happy to have been able to accommodate you appropriately after your long journey, and we are very pleased that you enjoyed your stay. We hope that you will have another opportunity to stay with us soon. Kind regards, Customer Care Team, Best Western Kettleman City

"Better than expected and above average"

4
10/06/2018

Seemed like our only sensible option traveling down I-5. Our 1 night stay was better than anticipated. Front desk person was somewhat confused on rate discounts, morning person fixed the issue. Room was clean, bed comfortable. Breakfast and coffee were fine

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you! Kind regards, Customer Care Team, Best Western Kettleman City

"a truck stop on I-5"

5
19/05/2018

A great place to stop on I-5 esp. if you want to hit LA not during rush hours. Not much there but hotel is nice, lots of fast food & gas stations. Bravo Farms is a fun place to visit-good food, shopping & a small dog park.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon. Kind regards, Customer Care Team, Best Western Kettleman City

"3 night stay "

2
10/05/2018

When we first came I thought the place looked nice. The first front desk girl was very nice and helpful. They told us it was the first time they have ever been sold out for the weekend because of the big event we came for in Lemoore .. so I can understand the stress and maybe some other things not being organized right. So we didn't mind and understood those problems. But what really got us was the Cockroaches! We were all hanging out by the pool and saw them all over the pools walls.. not just one .. but multiple small and big. The manager is aware and I hope they can do something. Our bedroom had a huge hole above the shower .. Bugs were coming in our room through the front door. We would have moved but they were sold out and we needed bottom level. They still need a remodel, so maybe next time things will be different.. never got to see the manager in person even on Monday so not sure if it's a management problem.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We are very sorry to hear that your stay was spoiled by the fact that there were cockroaches around the pool and bugs in your room. Unfortunately, these pests are difficult to keep at bay in our climate, although we do work consistently with a professional pest control company to ensure that they are controlled to the best of our ability. We are very sorry that your stay was impacted to such an extent. We appreciate you choosing to stay with us on this occasion, and we are sorry that we didn't provide you with a better stay. Thank you for your feedback. Kind regards, Customer Care Team, Best Western Kettleman City

"Good place to stay on Hwy.5, reasonable."

4
09/05/2018

The service was good and location was a good place to stop when traveling on Hwy5. Across the street is Bravo Farms, which is a fun place to visit. It was not a bad price and I think you get your money's worth.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us recently, and for taking the time to provide us with your rating. We were happy to welcome you to our hotel, and we are pleased that you had an enjoyable stay. We would love to welcome you back, when you are next visiting the area. Kind regards, Customer Care Team, Best Western Kettleman City

"LOVE the BIG T.V."

4
02/05/2018

Way nicer than I remember from the last time we were here. LOVE the big t.v. and overall the room was REALLY nice and very modern. Super clean and quiet. We had stayed here before and I had a somewhat ambivalent opinion but I was VERY impressed with everything this time. breakfast was way better this time as well. My opinion overall of this Hotel now has greatly improved and I wont hesitate to stay again on my travels.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We loved your review! Thank you for sharing such lovely comments! We were delighted that you were so impressed with your time here and we would love to welcome you back again and again! Kind regards, Customer Care Team, Best Western Kettleman City

"We would stay here again"

4
21/04/2018

This BW is a convenient stopping place on the way to LA. There are several food choices either walking distance or a short drive away. Starbucks just across the street. Visit the Bravo Farms while you are here. The rooms for the most part are very clean. Some have wear that needs addressing. The bed was comfortable enough for one night. The staff was friendly and check in and out very easy. They do have a breakfast but we did not stay to eat it. We will stay again in our travels.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We were delighted to be your hosts recently, and we are very happy that you enjoyed staying at our property. We would love to have the pleasure of hosting you again in the very near future, and are delighted to hear that you intend to stay with us again. We can't wait to welcome you back! Kind regards, Customer Care Team, Best Western Kettleman City

"Breakfast"

4
05/04/2018

Breakfast was Most Impressive for a Freeway Hotel. Breads, Cereals, Waffles, Scrambled Eggs, Sausage Links, Biscuits and Sausage Gravy, Juices, Fruit and Coffee. Clean linens and Sheets. Easy Access, Good location.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We were delighted that you enjoyed your time with us so much. Thank you for sharing such lovely comments. We would love to be your host again, in the not too distant future. Kind regards, Customer Care Team, Best Western Kettleman City

"Not Bad!"

3
27/03/2018

If your dog tired from the race on I-5 ---its a good spot.Staff was great,breafast was above average.Room was clean (bathtub in 104 was a little iffy).Walls are thin so leave TV on low or a couple of sleeping pills

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind regards, Customer Care Team, Best Western Kettleman City

"Friendly staff and CLEAN room"

5
20/03/2018

We stopped in Kettleman City after a long drive from Hillsboro, OR. We arrived about 9:00 pm. Mercedes at the desk was friendly and helpful - so was the other young lady who's name I can't recall. My wife mentioned she was hungry and Mercedes gave her a grab and go bag with some food. The room was clean and quiet (hotel was pretty full) and we got a good nights rest. We had a nice breakfast and were on our way to Borrego Springs, CA. Thank you Best Western!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to leave such a lovely review. We really appreciate you sharing your comments. Thank you for taking the time to go into so much detail to demonstrate how happy you were. You had the experience that we want to provide for each and every one of our guests! We hope that you will have another opportunity to visit this area, and to stay with us again soon. Kind regards, Customer Care Team, Best Western Kettleman City

"Great service and comfortable beds!!"

5
29/01/2018

Very great stay here a great distance from Avenal state prison where I traveled to in ample time. My family and I enjoyed our breakfast each morning. Slept comfortable in our beds and relaxed well in our rooms. We utilized the mini fridge and microwave watched HBO n plan to return many more times to stay while we visit our lives bed one in the near by prison.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We were so happy to hear that you enjoyed your time with us so much. We look forward to your next visit with us. Thank you for sharing your comments. Kind regards, Customer Care Team, Best Western Kettleman City

"Rundown motel"

1
24/01/2018

We had stayed here before on our way down to Southern California, but this time the place was worse off for wear. Cleanliness has gone by the wayside and we will not return. However, if you need to charge your Tesla, you can do that right next door. There were no Tesla's in the parking lot of the hotel. Keep traveling.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We are very sorry to discover that you were so disappointed with your room, and in particular with the cleanliness of it. We apologize for all of our shortcomings, and we will ensure that our housekeeping team are fully briefed on your comments. We will ensure that higher standards are consistently maintained in the future. Thank you for your constructive feedback and we hope that you will notice an improvement, if you choose to stay with us again. Kind regards, Customer Care Team, Best Western Kettleman City

"Cozy but thin walls"

4
19/01/2018

This Best Western has been remodeled. It is pleasant but the walls are thin. It was not noisy during the week but the weekends might differ. The breakfast was laid out very nicely. The food was ok, a little to cool for me. Coffee, juices and yogurt were available. Muffins, bread and bagels were displayed. The butter was in the fridge so you will need to let it sit before attempting to apply it to your toast. Don't drink the water out of the faucet. They give you 2 bottles in your refrigerator.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Many thanks for your review of your recent stay at our hotel. We are delighted that you generally enjoyed your stay and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Customer Care Team, Best Western Kettleman City

"Good location, comfortable beds"

4
08/01/2018

Had a great nights sleep, Easy off and on I-5. Check out the great and large rare finds store across CA-41 from this hotel. Walkways could probably use a good pressure wash but otherwise not bad at all.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Bradley, Thank you for taking the time out of your busy schedule to review our property. We were thrilled that you enjoyed your time with us and that everything was to your satisfaction. Thank you for your improvement suggestion. We will ensure this is acted upon. We would love to be your host again, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"Forgot my phone charger in room"

4
04/01/2018

Don't forget any items when you leave because when you call to see if they have it, they won't & they won't provide any remedy. I left my phone charger & it cost me $70. To replace so the savings I got staying there was lost.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We were so sorry that we were unable to locate your charger, that had been left behind. We hope this won't dissuade you from staying with us again, as we would love to be your host. Thank you for your business and your rating. We really appreciate both. Kind regards, Customer Care Team, Best Western Kettleman City

"Excellent night's rest!"

5
25/12/2017

The bed was extremely comfortable. The hot breakfast offerings were waffles, biscuits, sausage gravy, sausage links, and scrambled eggs... hot and delicious. The reception staff and breakfast staff were very friendly and accommodating. We did not have occasion to encounter the housekeeping staff. The rooms were very well-kept and welcoming.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We were so happy that everything was to your liming and that you enjoyed your stay with us so much. We would love to be your host again, when you are next visiting the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Oh Yeah!!"

5
24/12/2017

You know you're going to need a hotel sooner or later. Do not bother with the little guys. This was literally $30-$35 more and worth every dime! If you go through Kettleman City, this hotel is by far the best value for the dollar!!!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Thomas, Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We look forward to sharing your kind words with our team, and we hope to welcome you back when you are next passing by! Kind regards, Customer Care Team, Best Western Kettleman City

"Great stop before headed into Palm Desert."

3
24/12/2017

Lots of fast food restaurants. Great stop right off the freeway. Starbucks very near. Can charge your Tesla next to Best Western Hotel. Need a nicer restaurant to have a glass of wine after driving 7 hours.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Ronald, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind words, and we hope to welcome you back again before long. Kind regards, Customer Care Team, Best Western Kettleman City

"Nice location, food,good service"

5
20/12/2017

Staff was extremely helpful and professional and the bed was comfortable,room are very clean and good, the breakfast was good they have a lot of option scramble eggs sausage and we will stay here again when visiting California

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We loved you review! Thank you for sharing! We will look forward to your next visit! We really appreciate your business and your review. Kind regards, Customer Care Team, Best Western Kettleman City

"Motel clean staff very nice price high for the value low water pressure in shower bed's very comfortable"

3
18/12/2017

Motel staff very nice beds comfortable overpriced. Low water pressure in shower room Key's did not work on first try , clean,comfortable price to HIGH! Many fast food restaurants around motel along with gas stations.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Although thrilled that you enjoyed your overall stay with us, we were disappointed to hear that you encountered some issues with your water pressure. Our maintenance team have been alerted to this issue in your room, to ensure this is not a recurring issue. We apologize for any discomfort that this caused you. Thank you for bringing this to our attention. We really appreciate your feedback. We would love to welcome you back, when you are next visiting the area. Kind regards, Customer Care Team, Best Western Kettleman City

"comfortable pet friendly room and good value"

4
07/12/2017

Great location for long distance travel on i5. We appreciated the clean and comfortable pet friendly room and pleasant staff. Good value for the nightly rate. They did run out of main dishes in the breakfast when we arrived and we waited about 15 minutes for replenishment, so it would be helpful to have more food ready in advance.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear John, Although delighted that you enjoyed our location, cleanliness and our staff, we were disappointed to to hear about your experience with our breakfast servings. Our staff should have had the full breakfast offerings available for all our guests, and we apologize profusely for this drop in standards. Thank you for your feedback, we will ensure this is not a recurring issue. Kind regards, Customer Care Team, Best Western Kettleman City

"Great Stay"

5
06/12/2017

Great place with great people! Right off the freeway but very quite wish I could have stayed longer. Staff was very respectful and sincere. I am a disabled Veteran and my needs were addressed without issue. I've been around the world and this facility is one I will remember and recommend! Sincerely, Jose

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Jose, We loved your review! Thank you for sharing. We were delighted to hear that everything was to your satisfaction. We hope to see you again, in the not too distant future! Kind regards, Customer Care Team, Best Western Kettleman City

"Tidy, clean and refreshing room stay at Best Western"

4
04/12/2017

My recent experience of staying one night at Best Western Kettleman City Inn proved a refreshing and pleasant experience. The room was well presented, neat, tidy and clean. The staff were friendly and helpful.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Christopher, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Customer Care Team, Best Western Kettleman City

"Highly recommended this hotel"

5
03/12/2017

Extremely clean rooms!! Parking area is Very well lit up at night! Employees are very welcoming and helpful! Room smelled wonderful! The complimentary breakfast was very good. Lobby was very clean and nicely decorated for Christmas!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Charlene, Thank you very much for your review and your perfect rating. We are very pleased to hear that you enjoyed your stay with us so much, and we hope to welcome you back the next time you're in town! Kind regards, Customer Care Team, Best Western Kettleman City

"Best Western CA"

3
01/12/2017

I would have rated this very good but parking when you are pulling a RV is not very good. I asked one of the ladies cleaning a suite how to get to our room and she iniatially looked like she wanted to do me bodily harm for speaking to her.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are sorry for the issues that you encountered with parking, and in particular with one staff member. We will ensure that our team are aware of your comments, and that they endeavor to ensure that each guest has the positive experience that we aim to provide. Thank you for your constructive feedback, we appreciate your comments. Kind regards, Customer Care Team, Best Western Kettleman City

"Nice!"

4
29/11/2017

Nice, clean, comfy! I would definitely stay hete again if I came through this part of california. The beds were very comfortable and we had great cable channels. The kids enjoyed the stay. Breakfast in the morning was yummy.

"Great Hotel! "

5
26/11/2017

My husband and I were extremely happy with this Hotel. Check in was quick and smooth, our room was very clean and tidy. The bed was so comfortable which is very important to us. You have to get a good night's sleep, especially when on the road. I usually wake up multiple times a night, but I was out and so was my husband. We woke feeling refreshed and ready to drive. My husband is a HVAC and Refridgeration tech. So the first thing he check was the filter in our air conditioning unit. We could not believe how clean it was, the filter was pristine. Their attention to detail was above and beyond. I could not hear any other person from other rooms and the staff were all very friendly. Their continental breakfast was awesome! Real eggs, sausage, fried potatoes, Biscuits and gravy, juices, coffee, yogurts, muffins, etc.... We slept great and had full stomachs when we left. I would deffinetly stay there again and will be recommending them to any family or friends that may be traveling through there ..oh and they have Bravoland which is a must see!!° You have to go to their souvenir shop, you wont be disappointed.

"Excellent Suite - Apartmenr Size"

4
23/11/2017

The Suite was very large and free of perfume deodorizers. High ceilings and felt like I was in a studio apartment. Jacuzzi tub. Double sinks. Drive and microwave. Clean! Great location beside Bravo Farms. You can't go wrong with a stay here.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, we loved your review! Thank you for sharing. We are so happy that everything was to your liking. We would love to be your property of choice, for this area. Kind regards, Customer Care Team, Best Western Kettleman City

"Road trip to SF"

4
22/11/2017

Quick and easy stay on our way up to SF From SD. Suite was clean and plenty big enough for a family of five. Arrived late at night and friendly staff had my room ready with keys in a matter of minutes.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, we were thrilled that you enjoyed your stay with us so much. We would love to be your host again, when you are next passing through. Thank you for sharing your comments. Kind regards, Customer Care Team, Best Western Kettleman City

"Overnight in Kettleman"

4
17/11/2017

We stayed overnight at the Best Western Kettleman. We have a plug in hybrid car and the hotel desk clerk told us that there is a charging station at the hotel. It was right outside our room. We walked across the road to a fantastic gift show and restaurant. Overall, our stay was quite enjoyable.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Richard, We were delighted to hear that our property suited your needs so well. Thank you for sharing your comments. We would love to be your host again, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Ready for Restoration"

3
07/11/2017

The folks who operate this property are very friendly and helpful. But as Best Western properties go, this facility was only "adequate." Things were only minimally organized and the breakfast fell short of my expected Best Western standards. For perspective, I am posting a photo of the area around the hotel (remote).

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. Although delighted that you enjoyed our staff, we were disappointed that you didn't love your stay with us. Thank you for your business and your comments. We appreciate both. Kind regards, Customer Care Team, Best Western Kettleman City

"Great bed!"

5
02/11/2017

This was a very nice hotel. We expect no less from Best Western Convenient location directly off highway. The bed was super comfortable. Easy check-in and check-out. Had a very nice breakfast. Excellent food choices. Will definitely keep this hotel in mind when we are passing through.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Linda, Thank you for your review. We were so happy that everything was to your liking, during your recent stay with us. We would love to be your property of choice, for this area. Please do keep us in mind! Kind regards, Customer Care Team, Best Western Kettleman City

"Traveling to San Francisco"

4
30/10/2017

Great find in the middle of a stretch of highway where there are not a lot of accommodations! So thankful to find this place. Moderate prices, really nice rooms, safe parking, and breakfast! The night manager was incredibly helpful and accommodating. We were really tired, and this was a great stopping point. DO NOT let the location/exterior fool you. We were pleasantly surprised!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Paige, Thank you for your lovely review. We were delighted that we were able to provide you with a restful night's sleep after your journey. We would love to be your property of choice, when you are visiting this area. Kind regards, Customer Care Team, Best Western Kettleman City

"Free Upgrade"

5
23/10/2017

When we arrived the room wasn't ready so the staff person gave us a free upgrade to a suite. Great customer service. When I called about a noise problem in the next room, it was immediately addressed.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Karen, We were delighted to hear that your issues were resolved with immediate effect. We apologize for not having your room ready upon checking in. We were glad to hear that our team member was able to provide you with a better alternative, as a result. We would love to welcome you back to our property, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Nice Stay"

4
19/10/2017

After a long drive it was good to know we were going to be staying in a quality hotel and get a good nice sleep. A lot of construction is going on around the hotel but it did not impact our stay. We will be staying there again.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for sharing! We are so happy that everything was to your liking, during your recent stay with us. We value your business and your comments. We will look forward to being your host again, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Clean Safe place to stay"

3
16/10/2017

Clean Safe place to stay on trip north or south on HWY 5. Remember to book a reservation at this hotel, it fills up fast with many construction crews almost every night. Great halfway point to stop on trip to and from LA and SF/Sacramento areas.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We were thrilled that everything was to your liking, during your recent stay with us. We would love to be your property of choice, the next time you are passing through. Thank you for your review. Kind regards, Customer Care Team, Best Western Kettleman City

"Nice hotel for the area! "

4
15/10/2017

I travel several times a year from OR to AZ to visit my daughter and her family. I usually fly but when I have things to take that are too big for a carry-on, etc., then I have to drive. I've stayed at quite a few hotels on this corridor, but this hotel is my new favorite! No, it isn't a Hilton resort... but it's sparkling clean (and I'm a germaphobe!), the staff are friendly and welcoming, it's close to everything, and the breakfast is actually Good! Will try to always stay here in future! Thank you Best Western! :)

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, We loved your review! Thank you for sharing you comments. We love to hear back from returning guests. It makes us feel like we are doing things right! We look forward to your next stay with us. It was our pleasure to be your host. Thank you for your business and your comments. We appreciate both. Kind regards, Customer Care Team, Best Western Kettleman City

"I guess in a pinch..."

2
11/10/2017

There is nothing around here and it is a good midway stopping point between LA & SF. We showed up with out two kids asleep at midnight. We found our room soiled. The other room they had was a double bed. When they went for a roll away, they were out. The clerk working there did a great job and found us a room with 2 beds. We may have ended up in a smoking room and when he left I found a silverfish bug in the bathroom. I killed the silverfish and said nothing to my family. For better and for worse it is right next to the highway. We thought the breakfast was very weak and the eggs terrible. Again, the employee did a fine job but next time we will probably stay elsewhere.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for sharing your experiences. We are very sorry for the issues you encountered during your stay with us. We strive to provide the finest accommodations as well as service and we obviously fell short of them during your stay with us. We would love for you to give us another try in the future we are sure you will find your stay a much more pleasant one. Kind regards, Customer Care Team, Best Western Kettleman City

"Very Satisfactory"

4
19/09/2017

Kettleman City is a good stop for me when I am traveling this route. the hotel is a little confusing to actually get to as it is off the main road and there is some industrial places around it that aren't too nice looking. However, the hotel is good and had everything I need, fridge, microwave, coffee maker and pretty decent breakfast. . Bravo Farms is within walking distance and a very interesting place to see. They have Tex Mex BBQ, ice cream shop, wine shop, lots and lots of great gifts and amazing antiques. They even have a little cheese tasting area and some really good meats and cheeses. This place is always a treat to visit. You must check out the slab of a tree displayed in the store that is older than Jesus Christ.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Sue, Thank you for taking the time out of your busy schedule, to review our property. We love to hear from returning guests. Thank you for leaving such detailed information about a local attraction. This information will be very useful for potential visitors to the area. Thank you for sharing your comments and we look forward to being your host, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"Only Place in the Area"

3
13/09/2017

For a very basic room the cost is $114... It must be this high because of the location. Not bad for a basic room. It is clean, however the Internet through the hotel has not worked for me. Not much here in the area to speak about... Truck stop hotel...

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are sorry that you found our room prices a little expensive. We do aim to keep our room rates as competitive as possible for the area. We would love to be your hosts again, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"awesome stay"

5
12/09/2017

i just loved it!! i will stay here again! and highly recommend to stay here! and also pet friendly rooms! and i just love how they are remodeling everything they are doing a great job! restaurants are walking distance!!!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Mercedes, Thank you for your lovely review. We were thrilled to hear your comments and to know that we provided you with everything you needed, to make your stay with us, a good one! Thank you for your recommendation! We look forward to welcoming you back, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Port in a long drive"

4
06/09/2017

We had been at Disneyland all day but needed to be back to San Fran the next afternoon. So we picked this as a mid point. Checked in at almost 2am. The staff was awesome. They were ready and waiting to help. Other places that late I've had to ring a bell and wait sometimes even outside because the lobby is closed. We were checked in less than 5 minutes. Woke up breakfast was good and the eating area was air conditioned. Very nice easy stay!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Martine, Thank you for your "awesome" review and for sharing your comments! We love to hear guests praising our staff as they work so hard every day to ensure all of our guests, have an enjoyable experience. It is so good to hear their efforts being acknowledged. Thank you again for sharing. We would love to welcome you back, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"Good for the weary traveler"

4
05/09/2017

We stopped here on the way to San Francisco. The beds are comfortable, the room was clean, the shower is great, it was quiet, the staff was very friendly. They even provided a rollaway bed for my 3rd child. Better than expected continental breakfast in a nice room. And they put on the air conditioner before we arrived. Nice touch. Jacuzzi was not operational, but it's the summer. I'm only giving four stars because it was a bit expensive, at $120 a night.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Kevin, Thank you for sharing your comments. We are so happy that we were able to provide you and your family, with some rest and relaxation, during your recent stay with us. We are sorry that you found our room prices a little expensive. We do aim to keep our room rates as competitive as possible for the area. We would love to be your hosts again, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"Friendly Staff, Great Beds"

4
31/08/2017

This is a remote location on the I-5 and we stopped for an overnight of rest on a long road trip. The rooms have been redone, very clean and a super comfortable bed, The staff could not have been friendlier and we felt very welcome. The room was well furnished and clean.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Earl, We are delighted that we were able to offer you a comfortable bed and a relaxing place to stay during your recent trip. We are also very happy to hear that you enjoyed our friendly staff and your room condition. Thank you for your feedback, we really appreciate it. We would love to welcome you back, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"Old, Rundown & NOT Very Clean!"

2
30/08/2017

If there's no other place to sleep while you are on the road, this might be OK for a last resort. We would drive an extra hour not to stay here again. Wouldn't even use the shower since the appearance didn't look clean. Way too expensive for what it is.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Dear Terrie, thank you for taking the time to review our property. We are very sorry to hear that you did not enjoy your recent stay with us. Our housekeeping team work very hard to ensure our guests' rooms are clean and comfortable. However, this does not appear to have been your experience. We can only apologize profusely for this drop in service. We will be passing on your feedback to our Housekeeping Manager, to ensure immediate action occurs. We hope you can give us an opportunity to redeem ourselves, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City

"Clean efficient hotel for the road"

4
28/08/2017

We stayed here while driving back from Seattle. We arrived very late, were in our rooms quickly. We were offered late checkout due to our late arrival time, which we did not need as we were heading out early, but it was a nice offer. Good place to put your head down for the night.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Shana, thank you for taking the time out of your busy schedule to review our property. We are thrilled that we were able to offer you a comfortable place to rest and refresh, before heading on your travels. We are delighted that you found our service, exactly what you were looking for. We hope that you will stop by again, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City

"On our way home"

5
26/08/2017

This is a great place to stay. The room was clean, comfortable and smelled nice. Breakfast was very good. They have pet friendly rooms that don't smell bad. We would stay there again. The only drawback is the vehicle with trailer parking is in a dirt lot, away from the hotel. You'd have to hike with your belongings to get to the parking. There is NO trailer parking on the hotel premises.

"Amazing Service, Very friendly"

5
23/08/2017

Excellent service!!! Staff was phenomenal. Clean and safe for my kids. Would recommend this to anyone driving by and needed a place to stay. Very friendly as well and quiet throughout my stay. Internet and Breakfast was also good.

"good location"

3
22/08/2017

The beds are comfortable but the bathroom was not very clean. There were ants crawling on the counter and small fruit flies flying in the bathroom. The breakfast was quite good. The location is convenient to take a break before heading to bay area.

"BW Kettlemen City, California"

2
18/08/2017

The staff members were very helpful and assisted us in locating attractions. However the hotel is not what I would expect a Best Western to be. The tub was stained, the sink was cracked and the room was not entirely clean. The outside of the hotel was dirty and the pool area did not appear to be clean. The saw was not working (no water at all). The breakfast was comfortable.

"Kettleman Best Western"

4
17/08/2017

It was a fine room for just one night rest stop before going up to Northern California. Clean and comfortable. The pool was small and looked ok, not sure if it looked cleaned enough. It did have a washer in dryer in the 2nd flloor.

"Hospitality was perfect. Everything you would want in a hotel."

5
16/08/2017

Wonderful staff overall. They were very kind and friendly throughout my stay. Check-In and Check-Out was fast and simple. Hospitality was perfect. The facility was clean and quiet as well. The services such as housekeeping was very helpful when I was in need for service. Breakfast in the morning was filling and delicious. The internet was also good. It really helped me get my work done on time. Getting on and off the freeway easily was a plus. I would recommend this hotel to anyone if they are deciding to stay here.

"Great Stay"

5
16/08/2017

I was pleasantly surprised at how nice the hotel rooms were...clean, fairly modern, great AC, comfy beds, good wifi. I highly recommend this hotel for travelers who need a safe, comfy, clean place to stop over for the night.

"rude housekeeping no hot water noisey"

1
15/08/2017

Do not stay here way overpriced rude housekeeping staff who do not understand English no hot water. Construction noise that covers it.. Room was clean but had a lot of wear and tear Not recommended. Product was way below any standard.

"Dirty, DIrty, Dirty"

2
12/08/2017

This place is a dump. The exterior is absolutely filthy. There were dead cock roaches all around, dirty towels hanging over the railing, dirt and debris in the drained jacuzzi, pigeon droppings all over.

"Excellent Stay"

5
07/08/2017

This is a regular stop for us on our way up to the Bay Area to spend time with Kids and Grandkids. Its conveniently off the I-5 Freeway with several meal options and several convenient gas stations. The staff is excellent.

"Awesome overnight while traveling"

5
05/08/2017

Upon checking in, Mercedes did an excellent job of making sure we were in the room that fit our needs! Upgrade to the spa room for a treat! A great place to stay when traveling on the I 5. And breakfast was included with a large selection of items both hot and cold.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Susan, We are so lucky to have Mercedes on our team, she does such a great job of making all of our guests feel at home. It is wonderful to hear we made your stay so positive, thank you so much for your review. We hope to welcome you back again soon! Best wishes, Hotel Management

"Great hotel for a pit stop."

5
27/07/2017

Checked in at 1230 am. Quick check in. Went to breakfast at 930 am. They only had eggs and potatoes, figured they ran out of sausage or bacon. Everything we had for breakfast was great!. Beds are very comfortable. They offered late check out. Great pit stop hotel on the 5.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Augustin, Thank you for your detailed review and your perfect rating. It sounds as if our hotel was a great match for your needs, and we are pleased that you were so happy with all aspects of your stay. We can't wait to welcome you back! Best wishes, Hotel Management

"Great stay"

5
27/07/2017

Great stay. Very clean, comfortable, great bed, wonderful breakfast! Easy to find off the freeway. Right across the street from Bravo Farms! Great location. I will stay there again on another trip to Oregon. Thank-you very much. Next time I will bring my husband.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Katie, We appreciate you taking the time to leave your review. We were delighted to have you stay with us recently, and we are equally delighted to hear that you enjoyed your stay so much. We hope to welcome you back the next time you are visiting Oregon! Best wishes, Hotel Management

"Restful on a long drive"

4
25/07/2017

We needed to break up our drive between northern and southern California.. The bed was good, the room clean, with plenty of hot water. The breakfast is average, yet provides a nourishing start to the day. The staff at the front desk are helpful, pleasant and courteous.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Anna, Thank you for choosing us as your stop-off point on your journey. We are pleased that our hotel was so suitable for your needs, and that you enjoyed the hospitable service that we provide. Do stay with us again if you are passing this way, we would love to welcome you back! Best wishes, Hotel Management

"Restful stay"

5
25/07/2017

Very nice place to stay between Northern and Southern California. Staff is nice and the breakfast is a nice way to start the morning. The remodel has definitely made it nicer, especially the new beds.

"Filthy"

2
25/07/2017

This hotel desperately needs a good cleaning and updating. The facilities is falling apart and the rooms are a mess. Our bathroom had large black hairs in it and had not been cleaned. Despite seeing a warning sign about bugs I was surprised to count 8 dead cockroaches between the exit and our room. Gross!!

BestWesternHotels, Corporate at Best Western Kettleman City Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Last minute on 4th of July"

5
19/07/2017

We were on our way home from beach on 4th of July and decided to stop as we were tired. Called this hotel from the road for a handicapped room. The desk clerk was very helpful and we were able to book the handicapped suite which was excellent. Usually on such short notice it is difficult. Clean nice rooms.

"First & Last Time!"

2
18/07/2017

Kettleman City is just a small town / truck stop adjacent to the I5 Interstate. This Best Western does not deserve the word "Best" in its name despite looking to be a comparatively recent building. The guest laundry consisted of a very old washing machine and the stair wells to the upstairs rooms were filthy - cigarette ends and cobwebs everywhere. The hotel's hot breakfast was ok but there were no decent restaurants for dinner within walking distance.

"Just not worth it."

2
14/07/2017

150 dollars a night in a town off I-5 is already asking for trouble but if the hotel can live up to the price, fine. This hotel, however cannot. We had issues with the bathroom where their was water all over the floor and soaked through tiles. Not a good first impression and with 2 tired kids not something we wanted to deal with. The staff just ended up walking around our bathroom with a couple of towels and a small apology.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Michael, We are sorry that there was such a major issue with your bathroom during your stay with us. On reflection, we should have offered you an alternate room at the time, and we have reviewed our procedures with our staff, to ensure that such matters are dealt with more appropriately in future. We are sorry that you didn't enjoy a better stay with us, and we hope to offer you a better stay on a future visit. Thank you for taking the time to leave your review, we really appreciate it. Best wishes, Hotel Management

"Nice, clean, friendly staff"

5
07/07/2017

The property is very clean. The rooms are nice and also very clean. The staff is very helpful. They were nice and check in and out was quick. They went out of their way to accommodate requests. It was a great experience. Close to Bravo Farms too. So we walked over there and food was great.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Andrea, Thank you for your wonderful review. We're delighted that you enjoyed your stay with us, and that you benefited so much from our great location. We appreciate your comments about how comfortable and clean your room was, and how friendly our staff are. We really hope that you'll visit this fantastic region again, and that you will allow us to be your hosts! Best regards, Hotel Management

"Family vacation"

3
26/06/2017

Hotel was average. Clerk at check in spoke so fast couldn't be understand her. Room smelled of smoke even though it was non smoking. We changed rooms then the AC wasn't working in living room area so I had to get a second room for kids. Rates I think were too expensive for all the problems we had. Thank goodness it was only one night

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
We are so sorry to hear that you had such an unfortunate stay with and ran into so many problems. We did have an issue with the AC but rest assured this has now been resolved. We apologize for the inconvenience. Best wishes, Hotel Management

"Met our needs but not fancy"

3
19/06/2017

We had to stay here since it was a midpoint in our trip home. It was not a very clean hotel-dead bug in drawer, rancid lotion, filthy pool, dirty breakfast room. The beds were ok and we were able to sleep. The tv worked and the internet worked. The breakfast was terrible-cold oatmeal, waffle maker caked with dry waffle, workers outside chatting, room dirty.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you for sharing your concerns with us. We try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than the first-rate experience. Our room service team works hard making sure rooms are prepared well daily, so we are very sorry to hear that you did not find your room clean and well maintained. We are very sorry that our hotel was not better suited to your needs. Best wishes, Hotel Management

"Great experience"

5
17/06/2017

Everything was just as you would want. Easy check in/check out. Clean rooms and very comfortable beds. Quiet during the evening time and peaceful during the night. Breakfast hours were longer than most motels and offered more items than one could eat. Fresh fruits were delicious.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed all aspects of your stay, from your speedy check-in and clean rooms to our relaxing surroundings and our excellent variety breakfast. We hope to be your hotel of choice when you next visit this area! Best wishes, Hotel Management

"kettle man Best Western Inn"

5
16/06/2017

Friendly Staff - Good Breakfast-- New Mattresses, but for the average size Person they might be a little to firm on ones back. Good luck :) Haven't tried out the pool just yet, but Summer is here so we will see what happens on the next Trip :). Closest Town to be able to do some thing is Coalinga or the Small Town of Avenal. There are Various Eateries close to the Inn so one won't go Hungry !

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Alejandro, Thank you for taking the time to leave your review, we really appreciate it. We are pleased that you had such a pleasant stay with us, although it's a shame that you didn't have time to use the pool. We are always happy to hear that our guests intend to stay with us again, we hope that you have time to enjoy all of our amenities later in the summer! Best wishes, Hotel Management

"Great service, rooms, comfortable beds & roomy refrigerator"

5
15/06/2017

Great service, rooms, comfortable beds & roomy refrigerator. They take pets also which is always nice for us traveling with our dog. They upgraded the mattresses this year, making the beds so comfy with a variety of pillow densities. We travel with food, so love the larger refrigerator.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Alex, We are happy to hear that you enjoyed your stay and we want to thank you for your review. It sounds as though we were a great match for your accommodation needs, and we hope that your dog enjoyed his stay as much as you did! We hope that you will choose to stay with us again next time you're in the area. Best wishes, Hotel Management

"Very comfortable"

5
12/06/2017

Perfect stopover hotel along the 5. Restaurants within easy walking distance. Clean, great bed with both hard and soft pillows. refrigerator and microwave. Hot breakfast included was great with a variety of foods including fresh fruit. Ask for a quiet room, as there are construction workers staying there temporarily. Staff was very gracious.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed all aspects of your stay, from our rooms, with their comfortable beds and pillows, and great amenities, to our breakfast and our gracious staff. We hope to be your hotel of choice when you next visit this area! Best wishes, Hotel Management

"unclean hotel, health problems"

1
23/05/2017

Pool closed, because of growth Alge and spa closed due to ? Bird poop all over including on cars and trucks in parking area. they took no steps to clear the problems up, Maintance personal was to busy talking to the young ladies when they were trying to work. When we checked out on monday at 9:15 am the mananger was not in let to talk to about the problems, as far as staying at another Best Western hotel this trip has been clear that what they advertise in the Trip advisor is not to be taken as truth.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Tim, We are very sorry that you did not have a great time with us. There are a lot of pigeons in this area, but we are very much restricted in relation to what we can actually do with them, although we have tried a number of things. We are sorry that the mess that they make outside spoiled your impression of our hotel so much, and that there was nobody on-site at checkout to discuss your concerns with you. We apologize for the fact that we were an unsuitable hotel for your needs; thank you for your feedback. Best wishes, Hotel Management

"Good stop along the 5"

4
22/05/2017

I had to make a quick trip to San Francisco and left San Diego at 2:00 so I needed a place to stay. I saw there was a Best Western at Kettleman City and made a reservation. It was good value and would recommend it. I would also stay here again if I have to make such a trip. I appreciate that there were two bottles of water in the refrigerator because the water from the faucet did have a strange taste. It was a good value and I appreciated it along Interstate 5.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Mary, We're delighted that you enjoyed your stay with us. We aim to provide all of our guests with a clean, comfortable room with great amenities at an affordable price, and we're really happy that's what you received. Thank you for your recommendation, and we hope to have the opportunity to welcome you back again in the future. Best wishes, Hotel Management

"Watch out for the birds!"

3
19/05/2017

We stayed here at the beginning of our trip; we've stayed here before and really liked the hotel. This time the air conditioner was so noisy we could hardly sleep; also, there was approximately 20 pigeons on the roof and one of them laid an egg which rolled down onto the hood of our new car. We noticed several cars in the lot also had eggs smashed on them. I suggested to the staff they put netting all around the hotel to catch the eggs as they fall. The associate at the front desk said they're considering various options.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you for choosing to stay with us and for providing a review of your visit. We are always delighted to hear from our return customers, and we are disappointed that you were not entirely happy with our service on this occasion. We do have a lot of pigeons in the area, and unfortunately, it is difficult to keep the parking lot clean at this time of the year due to their nesting. As you have mentioned, we are considering some options on this and hope to rectify the situation shortly. Best wishes, Hotel Management

"Great option along the I-5"

4
14/05/2017

I've stayed here twice now, as I travel from the North to the South in California on the I-5. I love Bravo Farms for the tex mex food, and all the little shops to browse. this is just a great place to stop after a day of driving. The hotel is within walking distance of several eating choices.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Sue, We're delighted that, once again, you enjoyed your quick stop-off with us, and that our location suited your trip so well. Thanks very much for your review, it's great to hear that you always enjoy the local amenities so much! We hope that next time you're traveling home, you'll stay with us again on your way! Best regards, Hotel Management

"Nice clean room and good breakfast"

4
04/05/2017

The parking lot is dirty from pigeons. The birds were nesting on the roof, so some eggs rolled off onto cars in the parking lot. The service people were friendly. The room was clean and comfortable. The breakfast was great.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Thank you very much for choosing to stay with us recently, and for taking the time to leave your feedback. We are delighted that you enjoyed the friendly service that we area known for, as well as our comfortable, clean room and great breakfast. I'm afraid the pigeons do make it a little difficult to keep that parking lot clean, we do try to maintain and clean it as best we can, but it does prove more difficult at this time of year unfortunately. We do hope that this issue will not dissuade you from staying with us again - we would love to have the opportunity to welcome you back when you're next in town. Regards, Hotel Management

"Kettleman City a good place to rest after a long day of driving."

4
30/04/2017

We booked this BW on our trip back home. We have never stayed here before or even been to Kettleman City before. There are not many hotel options to chose from but we felt that BW would be our best bet for comfort My husband needs to unwind in a jacuzzi tub due to his illness. The Jacuzzi room tub is fairly small and it needs some rails to help older people feel safe about getting in and out. The tub was a bit small and definitely not mnade for two people to enjoy. However the room and entire suite was clean and quiet as it is tucked away from other rooms. It did give us a good night of rest -- the food places are to be desired. We went to Bravo Farms to eat and it was a complete and total disappointment. The food is not well prepared, not fresh, and way too much money for the quality of the meals. It is much like fast food and Self serve was also a turn off. The Bravo Farms store however --was very interesting. Go to the store and wander around and look at all the interesting items but try to eat somewhere else.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Susanne, We are very happy to hear that you enjoyed the room that we provided you with so much, and that you enjoyed your stay with us! Although this was your first stay, we hope that it will be the first of many more to come! Thank you for taking the time to review your stay. Best wishes, Hotel Management

"Working in the oilfields"

5
28/04/2017

Great customer service. Enjoyed the trip and everyone in the Hotwl is kind and friendly. We stay here all the time because we work in the Kettleman oilfields and this is the only hotel in town but being the only hotel they are 1st class and high quality. We love the Best Western!!

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
We are delighted that you enjoyed your stay with us so much, and that the service that our staff provided pleased you so well. We are always delighted to welcome you to our hotel, and we are just thrilled to hear your feedback in relation to our property. We hope to welcome you back many more times in the future, and we can't wait to see you again soon! Best wishes, Hotel Management

"Nice Stay"

4
25/04/2017

A very nice, updated, pet friendly motel. Great new beds and the rooms are clean and tidy. The staff is very friendly and helpful. The morning breakfast is better than most, with scrambled eggs, waffles, oatmeal and several varieties of cereal and yogurt.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
It's great to hear that you enjoyed our clean rooms, our friendly staff, and our fantastic breakfast! Please do come and stay with us again soon - we would love to welcome you back! Best wishes, Hotel Management

"Comfortable and clean"

4
17/04/2017

Picked this spot due to positive TripAdvisor reviews and am grateful. It is clean and safe with comfortable beds. Mercedes at check-in helped us find a room with parking right in front as it was late and we we wanted to unload the car easily. Breakfast in the morning was basic but did the job...eggs and fruit in addition to cereal and waffles. Appreciated the free water in the mini fridge. Great overall experience. Perfect spot when traveling the 5 -right off the FWY.

GuestXperienceTeam, Guest Relations Manager at Best Western Kettleman City Inn & Suites, responded to this review
Hi Ingrid, It's really great that you enjoyed your stay with us so much, and that everything in and around the hotel was to your satisfaction. We are delighted that you had such a comfortable and enjoyable stay with us, and that you found our staff so friendly and attentive. We will be sure to pass your comments onto Mercedes - she will be delighted! Thank you very much for your feedback, we hope that you stay with us again when you are passing this way. Best wishes, Hotel Management

"Yuk"

2
17/04/2017

Room fairly clean,breakfast pretty good,but overall facility dirty,pidgeons living on roof and parking areas,outside hallways filthy.Needs painting and pool should be called a cesspool..Bates motel is better

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Douglas, We are disappointed to hear that although you found your room to be clean, and our breakfast offering good, your overall impression of our hotel was not positive. We are sorry that the local wildlife did not appeal to you, and we apologize for the fact that we were unable to meet your expectations. Best wishes, Hotel Managment

"Nice Stay"

4
14/04/2017

My wife and I are travelling from SF to Miami, taking about 5-6 days in the process. Our first stop was in Kettleman City. We had not stayed in Best Western for years, and were initially apprehensive because our last stay in a BW many years ago was not satisfactory. We were pleasantly surprised by the room setup, amenities and especially its cleanliness. The exterior of this facility needs some improvement though. As we continue our trip, we will look for BW hotels for our evening rest stops.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi, and thank you for your review. We are happy to hear that your stay with us has encouraged you to stay at Best Westerns for the rest of your trip! It's great that you enjoyed our property so much, and that you took the time to leave your feedback, thank you. We hope to see you again if you are in this area! Best wishes, Hotel Management

"Overall not up to Best Western standards"

3
07/04/2017

While room was good and the staff was helpful, the exterior walkways, pool, parking lot were filthy and need deep cleaning and upkeep. Recent remodeling has improved the rooms. The breakfasr was above average.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi William, We are very happy to hear that our room and breakfast pleased you, and that you found our staff to be helpful. We are very sorry that the exterior of our property let us down, and that you did not find it to be neat and well-kept. We do hope that this will not deter you from staying with us again, we would love to welcome you back. Best wishes, Hotel Management

"Don't stay here!"

1
07/04/2017

When made reservation they never said hot tub was out of service and when we got there the pool was DISGUSTING. Looked like it hadn't been cleaned in months! Urine was in the toilet when we arrived to our room and there was so much rust in the shower we thought it was blood. Breakfast room was missing half the chairs so most people were standing to eat. Dog in the next room barked for hours making it impossible to get my 17 month to sleep. Overall bad experience.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi Christina, We are very sorry to read your feedback to find that you were so unhappy with your stay with us. Please rest assured that our pool is cleaned regularly, but can look cloudy from time to time. We are sorry that we were unable to meet your expectations on this occasion, but we welcome your feedback, thank you. Best wishes, Hotel Management

"Good Choice for Mid-Point of Trip to Palm Springs"

5
05/04/2017

We were traveling from Salem Oregon to Palm Springs, and had picked Kettleman City as a good stopping point. The Best Western Kettleman City was a very well kept, clean and comfortable hotel. Staff was very polite and attentive, and especially the person taking care of the breakfast room - she was very quick and efficient to replace items and clean tables. The bed was quite comfortable, and we didn't hear any road noise from our room even though the freeway is close by. Hotel breakfast was satisfactory with hot food items and the normal assortment of muffins, bagels, yogurt, etc. The coffee was really good. We would definitely stay here again!

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi Michelle, It's good to hear that our hotel made such a great stop-off point for you, and we're really delighted that you enjoyed your stay with us. We aim to provide all of our guests with a clean, comfortable room with great amenities and friendly service, and we're really happy that's what you received. We hope that you will stay with us if you are passing through again - we'd love to welcome you back. Warm regards, Hotel Management

"Best Western Kettleman City"

5
30/03/2017

We usually break out trips to the Bay area at Kettleman City. The property is conveniently located near the Freeway and there are multiple dining choices within walking distance. Despite proximity to the Freeway, road noise has ever been an issue. Complementary breakfast is pretty basic, but I'm not a big breakfast person so it meets my needs. Staff is very attentive and helpful.

, Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback, We hope you will come back and see us again soon.

"Good hotel"

5
23/03/2017

My experience at this hotel I repeatedly go to in a weekly basis is satisfactory the rooms are clean warm breakfast like the facility been going here for a couple of years the staff is very nice always a smile on their faces

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Thank you for making our hotel your second home when you're in this area. We are always delighted to welcome you to our hotel, and your continued patronage is sincerely appreciated. We hope to be part of your future trips on many more occasions. Best wishes, Hotel Management

"Reserved Room given away; smoke in "non-smoking" hotel"

2
28/11/2016

Arrived late (around midnight) to find that our reserved room with two queen beds was gone. Hotel moved us to a one-bed-plus-sleeper-couch "suite" that reeked of cigarette smoke; no way we could sleep there. The only option left was a one-bed regular room for the four of us. One daughter slept on a chair while three of us piled on the bed. I will never stay here again.

"Clean, quiet, comfortable"

4
27/11/2016

The room met all my needs for a clean and quiet rest in a great bed. I haven't stayed in any other hotel in Kettleman City and don't see any need to look further. They may have been short of staff that holiday evening.

"Home for the week"

5
21/11/2016

Working out of town for the week. This was my home away from home. 1 the staff were friendly and courteous and welcoming.2 check in was fast.3 the room was clean coffee maker, microwave, mini refrigerator.4 the bed was nice and comfortable. 5 rv parking. All in all good place to stop and rest for the night.. they are also in the process of remodeling all of the.. there is also a few places to eat at and gas stations for any other amenities you might need for your travels.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
We are delighted to see that you enjoyed your stay at our home away from home, Stephen. I am so glad to hear that our staff lived up to your expectations. Once again thank you for your review and for your faith in us. We are looking forward to your next visit. Best wishes, Hotel Management

"Clean and real eggs for breakfast"

3
10/11/2016

We pulled in real late and had to park our travel trailer out back a way on gravel. No parking on the streets. Regular parking lot was pretty tight They were remodeling and had a sign about the noisy pigeons stepping about on the roof. Must have big feet! The attedant hag boxes of eggs she was personally cooking for breakfast, liked that. Better than some egg like mixture some places have. Breakfast was decent for this level of motel

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, thank you for staying with us. We are so pleased to see that you loved our fresh breakfast. But, we really want you to love your stay overall! We are really excited for the refurbishment to be completed so that we can launch our new product. We really hope that you come back to stay with us when our renovations are complete, so you can enjoy our "new" hotel. Thanks again, Hotel Management

"Major Disappointment"

2
26/10/2016

Stayed here on Fri 10/21/16 only because EVERY hotel in Bakersfield was booked up due to a major event in town (car show i think). We stay at BW fairly regularly in several cities in California and this was by far the worst BW experience ever. Gal at front desk said owner stops by now & then as he owns "about 8 or 10 other hotels." Flies everywhere, dirty facility, needs repairs, the list goes on & on and I'm simply not taking the effort to write a full review since the hotel does not take the effort to properly maintain the facility.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Guest, we try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than first-rate experience. Thank you for sharing your concerns with us. Please know that upkeep is very important to us. We are delighted to be able to tell you that we have commenced a major refurbishment program, and we will be totally revamping many areas of our hotel. We are really excited for the refurbishment to be completed so that we can launch our new product. We really hope that you come back to stay with us when our renovations are complete, so you can enjoy our "new" hotel. Best, Hotel Management Team

"A Disappointment"

2
25/10/2016

This establishment was way below the usual Best Western standards. The room was very clean and neat bu that is the most I can say about it. They were at a disadvantage however in that their computer system was down and this made the work of the clerks very difficult.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Gilbert, thank you for sharing your concerns with us. Sorry about the slower check in on that day, our system was a bit slow that day. Please know that upkeep is very important to us. We are delighted to be able to tell you that we have commenced a major refurbishment program, and we will be totally revamping many areas of our hotel. We are really excited for the refurbishment to be completed so that we can launch our new product. We really hope that you come back to stay with us when our renovations are complete, so you can enjoy our "new" hotel.

"Clean hotel, not a great area"

4
24/10/2016

The hotel sits close to a couple of restaurants which are walking distance, but the area is basically a truck stop. It is a depressed area with some businesses closed down. The hotel was extremely clean but my room was plagued by flies. Housekeeping wasn't finished cleaning when I checked in. Didn't mind waiting, just minded having to carry my bags back to my car.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi there, thank you for staying with us. Please accept our apologies for not having your room prepared before your arrival. This is unusual, we will look into this to ensure this does not happen again. We hope this won't dissuade you from staying with us again. Sincerely, Hotel Management

"Not good"

1
23/10/2016

They had a no vacancy sign out but trip advisor & my IHG said they hadvrooms for $117. The clerk was rude & hateful. She told me the only waybto get the room at that rate would be to book online. So as i stood there i started to do just that. It irritated her further so i hear, fine i will give you that rate. She then books us into room 121. Went there & goodness me someone is already in this nasty dank corner & they fully open the door to us..not good.. we go to get another room & she expects us to wait while she rents out 3 more rooms at a hotel where there were no vacancies. The next room 102 was filled with flies & black mold in rhe shower.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
We are so disappointed to hear about your experience with us. We aim to provide a quality stay with us and we know that warm and attentive guest service is an important part of this. Our staff is known to go above and beyond to make guests feel at home, so initial experience you had certainly falls below our standards. Please know that we are looking into this further, and we sincerely hope you'll give us another try. Thank you. Sincerely, Hotel Management

"Stayed here before but won't again"

1
22/10/2016

We stayed here before and have always booked directly thru BW but because of an incentive by trip advisor (which ended up being bogus with hidden conditions) we booked thru them. This hotel is tired and OVERPRICED. We booked a king pet friendly room but ended up with an accessible/handicap room. We left our small dog in the car all night. The room was "okay" but stained toilet bowl, some debris on bathroom floor and and located directly under stair case late arrivals kept us awake and early arrivals/workers woke us up super early made it pretty undesirable. One of us got a bad bite on the face. Spider? The tv screen was on a weird mode where there was a narrow view of the screen. Someone from the front desk came and fixed it but it just defaulted back. The AC rattled loudly when the fan came on. The breakfast used to be very good for a hotel complimentary breakfast but it has gone downhill. The coffee supply, juice and waffles were acceptable but there was no breakfast meat, no fresh fruit except for a handful of crab apple size apples, liimited bread selection, empty oatmeal crockpot, a small scoop of dried out potatoes and scrambled eggs. We sat there a half hr but nothing new got put out. We ate at 7:30 so it wasn't at the end of the breakfast. This hotel doesn't have much in amenities except a bed to catch a quick sleep after driving 13 hours. After paying nearly $140 & being disappointed we won't be back.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Guest, we try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than first-rate experience. Thank you for sharing your concerns with us. Please know that upkeep is very important to us. We are delighted to be able to tell you that we have commenced a major refurbishment program, and we will be totally revamping many areas of our hotel. We are really excited for the refurbishment to be completed so that we can launch our new product. We really hope that you come back to stay with us when our renovations are complete, so you can enjoy our "new" hotel.

"Easy access, clean, comfortable"

4
22/10/2016

Good stop along that long stretch on I-5. Will take pets for a $20 fee. I have stayed 3 times and found rooms clean and comfortable. The pool leaves much to be desired and the continental breakfast is nothing to brag about but overall decent place to stay.

""FOOTBALL TRIP TO SAN FRANCISCO:""

5
17/10/2016

My family and I stopped off here for the night, was a last minute decision...I'm glad we did! I'm a Hilton Honors member, so I didn't stay outside of Hilton, but because there where no Hilton family hotels near by, we stayed at this Best Western. We were very impressed, very clean, price was reasonable and the room was very large and very clean! The overall property was outstanding and the service at 3am in the morning was great...I highly recommend this Best Western to anyone traveling North on I-5 past Bakersfield! It was well worth the stop!

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
We are also glad you made the decision to stay with us Bryan! We always strive to make your stay with us as pleasant and cozy as possible and I'm so pleased to hear that we achieved our goal on your visit. Thanks for leaving a stellar review, and recommending us on TripAdvisor. I am sure your experience will help many other travelers choose wisely. Hope to see you soon again! Best, Hotel Management

"Great place to stop between L.A and Sacramento!"

4
15/10/2016

I was exhausted driving at night with my husband from L.A to Seattle and we needed a place to stop. We wanted something that wouldn't feel "motel like" which is almost impossible in these areas where all you see are truck stops. I came across this hotel and was extremely impressed! the service was friendly and accommodating, they gave me a AAA discount and my room was perfect. Very nice, well, cleaned and I felt safe. Great recommendation and they served breakfast! thank you for giving me a good place to rest my head.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Thank you for giving us a try, Karen. We're pleased that you enjoyed your stay. There's nothing better than knowing that you've found a safe, clean, and comfortable place with great amenities to stay during your travels. If you're ever in the area again, we'd love to welcome you back again. Best regards, Hotel Management

"Very Good Experience"

4
11/10/2016

We were hot & tired from traveling all day so this motel was a welcome respite. The rooms are great & the staff is friendly & helpful. The pool is always clean & refreshing. We enjoyed our stay very much.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Vicky, we are so glad to hear that you decided to stay with us. We're thrilled to hear that you had a comfortable and relaxing stay with us after a long drive. We hope your road trip was just as great. We look forward to welcoming you back again next time you pass through the area. Best, Guest Experience Team

"Convenient Stop But......"

3
10/10/2016

This is a convenient hotel to stop at. The room was clean abs comfy beds. Water smells and tastes awful. A couple plumbing issues. Shower an hot, cold,hot, cold. There was a leak in the bathroom wall behind the toilet which came from next door. They had to snake that toilet in the other room. The pool area is dirty. Pigeon feathers and crap all over. The jacuzzi looks gross. Pigeons line the rooftops and nest under the solar panels. Apparently management is aware but those birds have been there for years. Originally in an empty building with broken windows and eventually "graduating" into the hotel. The

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Glad to see that you enjoyed the room but we are sorry to see that your visit was spoiled by the leak that occurred during your stay. Although rarely, such issues do happen. We believe in keeping the property top notch, so we have also just started to remodel -including in-room paint, new carpets, beds, new toilets, new bathroom hardware. Please accept our apologies for your inconvenience. Also, we are implementing the solutions to keep the birds away and keep the roof clean from all the feathers. We hope this experience won't dissuade your from staying with us again. Thanks again for your review.

"Poor Service and water smells"

1
06/10/2016

This Best Western has horrible service. the people that work there do not smile, poor standards. Gave me some else room.The water has a chemical odor smells like gasoline / tar. I will NEVER return to that Inn again. I you have children, not a good place spend the night, several drunk people, a huge amount of industrial trucks.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, I am shocked at your description of your stay with us, and I have to say that it does not sound at all like our normal standards of hospitality. I completely understand that after long travels we want to be greeted with smile and warmth not like this. Our staff is known for its service to our guests with much warmth it is certainly strange that this happened. Thank you for sharing your concerns with us. We are a family hotel and we do have many families stay over everyday while traveling. We assure you, that our hotel is safe. Once again please accept our apologies that we did not do a good job making your stay pleasant and comfortable. We always get disappointed if a guests leave with a less than a first-rate experience. We sincerely hope that you will give us another opportunity to show you that we are better than this. We are confident that you will have a really nice stay as vast majority of our guests do.

"Strategic location, terrific bed"

4
27/09/2016

Love this location- exactly half way between LA and San Francisco. We have stayed here many times and this time was the best. Kudos to housekeeping and also maintenance. The place is not fancy - but - Everything was clean (including the shower curtain!) and nicely maintained. Shower worked well. Towels were new- thick and fluffy and completely odor free. Bed was amazing- firm mattress, crisp, high quality sheets, and good pillows - also odor-free. Front desk staff was professional and quickly managed several guests efficiently. Dana was very helpful and friendly. Breakfast was neat & tidy, and the surfaces were clean- hearty selections and the coffee was fresh. I do wish the in-room air conditioning unit was quieter. We will stay here again.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, thank you for staying with us during your trip from LA to San Francisco. We are delighted to hear that you enjoyed your stay with us so much and found our hotel staff to be friendly and attentive. We are fortunate to have a wonderful team working with us who go above and beyond to make our guests feel at home. We will surely pass your comments to Dana. We hope that our service and location will keep us on your radar for your next visit. We hope to see you soon! Warm Regards, Hotel Management

"Never again"

2
20/09/2016

Hard bed, small pillows, terrible area, dirty appearance, grounds person blew down parking lot with ir blower and got dust / dirt on my car, non smoking room smelled like smoke. Fair cont breakfast - we not be returning to this hotel ever again.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest -- we appreciate you staying with us and letting us know about the odor. We hope you mentioned this to our Front Desk team as we gladly would have switched you rooms. We aim to provide clean, safe and comfortable stay for our guests, we hope you'll give us another opportunity to restore your confidence in our hotel. Thank you!

"Decent property, but in need of better upkeep and remodeling..spacious room"

2
17/09/2016

Kettleman City is nothing more than place to stay for one night. A few hotels and gas stations...It is an older property in serious need of remodeling..cracked tiles in bathroom, cracked walkways, bird droppings and feathers all over...the evening receptionist was cold and unfriendly...decent breakfast, typical foods, nothing special. Our room was spacious and comfortable. Refrigerator and microwave was appreciated. The price was reasonable..overall not a bad property, but it does need better upkeep.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Sorry your visit left so much to be desired this time. Thanks for letting us know about the some of the issues you noticed such as cracked tiles, bird feathers etc. -- we're doing our best to fix them all as soon as possible. Still, we are pleased to see that you found your room to be clean and comfortable. We appreciate your feedback, and we hope you'll give us another chance to prove how pleasant a stay at the Best Western Kettleman City can be. Best, Hotel Management

"A little outdated "

4
15/09/2016

Room spacious , looks like they just painted & updated tile in bathroom... Huge stain on carpet, bathtub looks pretty old with stains ...room clean & bed comfortable , breakfast not as large as some BW but good!

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, thank you for staying with us and for your review. While we're glad that you liked our hotel and found the room to be spacious, we're disappointed to hear about the stain and that the breakfast wasn't quite what you were expecting. We want to ensure you that this certainly doesn't sound up to our standards, we will be sure to follow up with our service team and make improvements. Hopefully, you'll give us another chance to show you the five-star experience we're known for. Thank you for your review. - Hotel Management

"Good basic motel"

4
12/09/2016

Good basic motel . Clean,all bathroom amenities, good satellite tv,microwave and fridge. Free breakfast selection is very good . Book it online to save $$. My price without reservation was 130. 109 with AAA.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
From overall amenities to room to breakfast it sounds like we were the perfect fit for you. Thank you so much for your review and your kind words. We'll be sure to pass along your comments to the rest of the team, and we can't wait to welcome you back again next time you visit the area again. Best, Hotel Management

"Abywhere but here"

1
11/09/2016

Pigeon dropping everywhere outside. No attempt made to keep birds away. Terrible breakfast and uncomfortable, small square pillows. I regret my decision to stay here. We have stayed at many Best Western properties in the past. This is, by far, the worst ever.

"Gnats"

2
06/09/2016

The motel was very basic with thrift shop décor. Did not make a very good first impression. Gnats were a nuisance & earwigs were present. An exterminator needs to be contracted by the owner of this property.

"Average highway hotel for a quick stop along I-5"

3
05/09/2016

It was fine - clean enough, beds were comfortable and the bathroom was good. It's right off the highway and there is not much else around! The breakfast room was large and sunny and the selection was average for a free hotel breakfast. We did not use the pool, but it was in the middle of the parking lot and looked a bit tired! I only gave it 3 stars because it is truly just average. Not horrible at all, but nothing special either. Just a place to spend the night.

"Great place to stay!"

5
05/09/2016

Driving through to Disneyland, we decided to stop for the night. Front desk lady was very nice. Checked in quickly. Room very clean and just the right size. Bathroom clean and well stocked for 4 people. Breakfast was excellent, just like going to a restaurant. Only complaint - birds in pool area, but we weren't planning on using it anyway.

"Stay 1 night if you must"

3
04/09/2016

Does not appear to be too many choices in area. Unfortunately this BW does not meet my impressions of standards for BW. Unfortunately birds have taken over roof and solar panels, so that there is excrement and feathers all over. For me, pool was useless due to the previous comment. Accounting problems maybe an issue and for us, unfortunately when we went to check in, front desk clerk was trying to satisfy a customer on phone who was having an unresolved credit card problem; so we had to wait 10-15 minutes while mgr. relayed info from other line. As a long time customer service manager; he/she should have called customer back.

"Best Option Around"

4
03/09/2016

Ya cant do much better than this hotel along this stretch of I5. My Mom, my Aunt and I were here for a night on the way to San Diego, and we couldn't complain about much. I jumped on the grenade. a.k.a. slept on the fold out sofa, And the BAR was RIGHT in MY BACK!!! The fold outs could afford to be updated.I know most would say a fold outs gonna be uncomfortable regardless, not so! Ive slept on some of the newer ones and they are not near as bad as the older models. (the bar in the back) That would be one of only two complaints here. Along with a poor breakfast,.I usual only have eggs and juice, so the watery burnt eggs were gross. Other than that it was great! Nice and clean. Two t.v.s so I had my own in the sofa room. VERY quite, despite being RIGHT off the freeway. Far enough away from the stockyards you cant smell anything. Wouldn't hesitate to stay here again.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Happy to hear you decided to stay with us when you were in the area. We're glad that your time here was comfortable and that you enjoyed many aspects of your stay with us. But we are disappointed that we weren't able to knock it out of the park for you. We appreciate your feedback and we'll be sure to make the necessary improvements for the next time you're here. Please do let us know if there is anything else we can do to do make your stay even better.

"Great Customer Service"

5
29/08/2016

Front desk staff was very friendly and accomodating! Breakfast was great, the coffee was also good, not stale, very fresh and the room was clean,, internet worked great too. The location is right off of the freeway. Very happy with my stay.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, we are delighted that you enjoyed your recent stay with us, and we sincerely hope that you will make a return visit at some stage in the future. Many thanks for taking the time to leave your review.

"Inn Quality"

4
28/08/2016

Service is Great, Some of the Beds are very hard which makes for a terrible nights sleep :(. Some rooms have more comfortable beds than others so need to ask staff for room recommendations depending on ones body weight ?

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Alejandro, thank you so much for your excellent review. I do appreciate your comments and am so pleased to hear that you enjoyed your stay with us. I am also pleased to note that our wonderful staff lived up to your expectations. However, we're disappointed to hear that your stay with us didn't leave you feeling relaxed and refreshed. On your next stay, feel free to ask us any questions you may have about the right room for you. Our goal is for you to have a pleasant stay and we hope you will give another opportunity in the future. Thanks again!.

"Joel C"

1
27/08/2016

The worst BW ever stay The reception was anything put friendly Did not even stand up from his chair To welcome us The room had a bad musty odor The Pillows where small and hard Then we found small bugs or aunts in one of the beds when we went to bed We called the front desk Was told no manager on duty He would call the manager and call back That never happened When we called 1/2 hr later There was no answer on phone When we complained next morning and asked to speak to manager We we told they were not available Best Western should be ashamed To put there stamp on this hotel

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Joel, we are so sorry that your stay with us was spoiled by one member of staff. This is most unusual, we are renowned for our friendly and helpful staff. We will be reviewing your comment with the relevant department, and we will ensure that such an incident does not happen again. We aim to provide a clean comfortable hotel, and professional service to all of our guests, and the vast majority have a wonderful time with us. Thank you very much for your feedback - we appreciate the time you've taken to do so. We hope that you will give us an opportunity to restore your faith in us, and stay with us again soon. Sincerely, Hotel Management

"Convenient just off the 5 freeway."

3
24/08/2016

We arrived late at night and had our room waiting for us. This place sort of reminds me of a set from a low budget movie... eerie. But if you only need a quick place to sleep for the night, this place is perfect. The man at the front desk was super nice and very welcoming. We traveled with our two kids ages 6 and 12 and they also felt the eerie vibe and they did not want to unpack after they seen a few flies in the room. Had we not stayed for free with our BW Points, we'd probably look elsewhere. It is located in the middle of a tiny town just off the 5 freeway with a variety of places to eat and gas up... That is a big plus!

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, thank you for reviewing our hotel. We are delighted that you and your lovely family enjoyed your stay with us, and had such a good trip. It's really great that you made the most of our convenient location. Thank you in particular for mentioning our friendly, helpful staff - we really do try to meet all of our guests' expectations, and we're glad we succeeded in meeting yours. Thanks again, we hope to see you soon again!

"Poor beginning"

3
19/08/2016

This is the second time we have stayed at this hotel. When we checked in at 4:15 pm, we asked for a downstairs room as we were traveling with a pet and my wife and I are in our sixties. We were told that no downstairs rooms were available. After climbing stairs with our dog and suitcases, we opened the door to our second floor room to find it totally in disarray. The maid had not started her cleaning. After speaking to the manager, we were given a room on the ground floor. The room itself was very clean. The bed was a king and very comfortable. The bathroom was large. The toilet, sink, tub, and mirror were all together. We like accomodations where the sink(s) and mirror are in the main room separate from the toilet and tub. The breakfast was fine with scrambled eggs, sausage links, potatoes, cereals, waffles, bagels, very fresh breads, etc. available. All in all an ok stay, but given that we booked three weeks in advance and we are Best Western Club members and that the room cost with taxes and our dog was just over $130, we were disappointed.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Clay, Thanks for reaching out -- your feedback means the world to us. We're sorry to hear about the initial experience, but we're glad that our staff was able to make this right! Please do know that we will look into your experience to ensure this does not happen again. We sincerely hope you will stay with us again and we are confident that you will have the positive and relaxing experience that the vast majority of our guests have.

"Good place to stay after escaping Los Angeles"

3
07/08/2016

We were helping our daughter move from LA to SF and decided to stay here to break up the trip. The room was clean and quiet, better than other Best Westerns we have stayed at recently. The included breakfast was better than many available at discount chains. I'd award three and a half stars if it were an option. The only disappointment was arriving in Kettleman City right as Bravo Farms was closing. It was the only recommended restaurant in town. We were too tired to venture very far so we ate at the Denny's near the hotel.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Robert, it's great to hear that you enjoyed your stay with us. Our priority is to provide a clean, comfortable room for all of our guests, and we're glad that's exactly what you got. We hope that your daughter has settled into her new home well, and that you won't leave it too long to visit her. We look forward to welcoming you back when you do!

"Clean, roomy, quiet"

4
05/08/2016

Spent one night here. The room had been remodeled, was exceptionally clean, and had the bonus of a comfy chair. Since we had a bad experience the night before at a different BW, she asked to see the room first and they willingly gave her a key to go check it out before checking in. The desk staff were friendly and helpful with a good recommendation for dinner. There was parking in front of our room. Once inside our room, it was very quiet despite being just off the freeway. Only complaint we had was the WiFi was slow. For our King room, price including tax $123.74

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Richard, we are delighted that you enjoyed your stay with us, and that we were able to assist you with your dinner reservation. We are sorry that the wi-fi was slow for you - this is not a problem that our guests generally have, and you may have experienced a on-off blip. We would love to welcome you back again soon, and in the meantime, thank you very much for your review.

"Pet Friendly-Good Place for the Night"

4
04/08/2016

Clean, quiet, well appointed for highway motel. Two story. Fills up FAST. Along I-5 in the middle of nowhere! A necessary stop but meets all traveler needs. Pet friendly, but in spite of paying a pet fee, we always cover the bed with our own sheet as a common courtesy to others. (Our dog is 11#, short hair, not a big impact). A small area of grass is available, but no pick-up provisions, so bring your own.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
We are thrilled that you and your pet enjoyed your stay with us! We do not have doggie visitors very often, so we love to make them welcome when they come. Thank you for your feedback on the pick-up requirements - we will look into that as part of our hospitality towards our 4-legged guests. We hope to welcome you all back again soon!

"Great stopping place on my way home"

4
02/08/2016

Very nice and clean hotel. Staff was very friendly and helpful. Room was clean and bed was very comfortable. Love the shampoo/conditioner/shower gel dispensers in the bathroom - great idea! Right off the freeway and easy to get to. Several gas stations and places to eat within walking distance makes this a great place to stop while traveling.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Our number one goal is to provide our guests with a clean comfortable place to stay, where they can have a good night's sleep, and I'm delighted that we did that so well for you. Thanks for the feedback on the bathroom dispensers - we think they're pretty nifty too! We hope you'll be back to stay with us again at some stage soon.

"Great Respite"

4
30/07/2016

After a long drive it was nice to get in the jacuzzi (but they do need pull up bars) The room was already cool & very clean. The location for us is great because we have friends & family that live south & east of here that can come visit us. Then we can head on over to Pismo Beach from here.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Vicky, thanks for your great review - we are really delighted that you enjoyed your stay with us so much, and that our location suited you so well. We hope that you'll be back to stay with us when you next visit your friends, we would love to see you again.

"Highway 5 Rest-Stop"

3
27/07/2016

We were traveling from Northern California to Newport Beach, California. We decided to spend a night on the road. Kettleman has very few motels and this one was the best. It was clean, roomy and suitable for a quick overnight. The staff was friendly and helpful. We were off early the next day so for a short stay, this was just fine.

"Ok for just sleeping."

3
27/07/2016

Bed was hard, shower sucked-no water pressure, pool way to small. Locked out of room while packing up morning of checkout, had to have key card re-programmed three times. Ok if you are very tired and just need to sleep. Would definitely make sure to get a second floor room as floors are very squeaky.

"Going downhill - needs improvement - over priced"

2
25/07/2016

We had stayed at this Best Western before, and had a good experience. This time it wasn't so good. To begin with, we arrived at about 11pm tired from our drive. There was a note in the lobby that the desk clerk would be right back. She returned at about 11:30pm. We were first in line - a couple others came and left (suspect they went across the street to the competitor). The clerk had a broken arm, and had been helping another customer (seemed odd that they didn't have more than one person on duty for this size of a hotel). We checked in and took our luggage to the room - passing a cockroach in the parking lot and later finding one in the room (the next morning, another clerk said they were "water bugs" - but I knew "water bugs" didn't live on land). When we have been repeat customers at other Best Westerns, we were greeted by name and thank you snacks for returning. The clerk had no clue that we had stayed there before. Although we had a good night's rest, next time we may try one of the other hotels in town.

"This seems to be the only good motel in the area."

4
25/07/2016

I did not have a reservation. When I first went to the desk, the clerk said the only available room was a suite. I went outside to make a phone call.. When I came back in, she said that a "cancellation came in by email" and a room was available. The room was pricey, but it was nice, clean and the bathroom was very large and updated. If you need a motel in this area, this is a nice, functional one but not particularly beautiful surroundings and expensive.

"Serviceable"

3
23/07/2016

At best, a serviceable hotel. Staff was very friendly and helpful. Bed, a bit uncomfortable but OK. Breakfast was quite bland yet edible. If you're traveling and have a need to stay at a clean, safe and average hotel this is the place. This certainly is not the kind of place you would go out of your way for.

"Very nice"

4
19/07/2016

We only stayed 1 night, as a family of six people. We had a problem with the lock to our room, and they upgraded us to a beautiful suite for free (yea!). The complimentary breakfast was much better than what we have come to expect from similar hotels. The hotel was nice and clean. The grounds were clean. The staff in the office was friendly, and they worked well. Really, this was just one night, and Kettleman City was not our destination, but while traveling I-5 and not wanting to drive all night, staying at this hotel was a very nice.

"Good place to stay"

5
19/07/2016

I have stayed here a few times. The rooms are clean modern . There are great places to eat around it and Starbucks. The internet is slow there because of the location . If you need high speed internet you wont get it here. everything else is great.

"False Advertisement"

3
11/07/2016

They only have two king bed jaccuzi rooms. #202 and #201. #201 jucuzzi is broken and as far as I can tell it's been broken for months. But yet they still advertise it on their website that it has a jacuzzi tub. The door and the flooring of #202 needs repair. The rates of their standard rooms are up, but the quality is down. It is Summer and hot there, why are the rates higher?

"Coalinga, CA anyone?"

1
09/07/2016

I attempted to check in to this hotel. I had the confirmation I had made online at BW. The clerk at the desk proceeded to tell me I didn't have a reservation. Say what? I showed her my confirmation from BW. She told me she couldn't find anything. So I asked if there were any other rooms? It's not like Kettleman City, CA is huge. She did find me a room at a higher price than my confirmation was for. Since I have a diabetic wife, I decided to take it so I could at least tend to my wife and get her some food. I emailed their management. I finally spoke with Becky Doty who informed me they couldn't find ANY record of me being there. Yet, my CC was charged accordingly. I have been emailing back and forth with BW Corporatate Customer Care now for 2 weeks. I have been told twice by them that a refund has been issued. Perhaps it was issued to my ghost. I have yet since since one penny in my account. So my advise is either avoid BW altogether or continue on about another 20 minutes to Coalinga, CA where you will find other choices probably more suitable!

"ONE GOOD BEST WESTERN"

5
28/06/2016

The check in staff were friendly and helpful.. Reception area clean and attractive. The room was large and well appointed... and the beds were great.. The area around the Motel was well cared for and maintained.. The breakfast was outstanding ...with enough staff to make you feel comfortable Now the BAD.... This place stinks... litterer... 20,000 cows just over the hill , with a breeze coming from there, does nothing for the air quality...but it not overwhelming.. Be brave and try this Best Western... I don't think you will be sorry

"Pricey but Clean & Comfortable"

5
27/06/2016

Since this hotel is in the middle of nowhere, and you're driving between big cities, they get you on the price...and can probably charge you whatever they want. I got a little discount with my AAA, (triple A) membership. perks of the room ...sure comfy bed, refrigerator, and a clean feel because they probably updated the decor. Internet was free, fast and easy to access. Shower and bathroom had a nice clean feel, unlike some 'road trip' hotels that are gross and grungy. So bite the bullet and pay more if you want a decent room for your stop over.

"Another Diamond in the Ruff"

5
25/06/2016

While working around the area on the Hwy's & Rural Route Bridges I stayed with them for over 2 months. I am a Rewards Member of the highest Status with Best Western due to the Service they give, not the time I spend. I spend over 3 quarters of the year in Hotels around n up and down the Tristate. Seems the places I choose first is Best Western due too amount of facilities, and consistent service. I book up to 10 rooms at a time and never had a issue with employee accommodations. Thank you best Western for the Outstanding Home away from Home. Ps. I CANT SAY THANK YOU ENOUGH to the maintenance staff ! THANK YOU ! While your people are on the hwy working and your are in a temp office, these folks seem to want to help in any way they posibly can ! Thank you Becky and staff ! My family thanks you for the weekends they come visit, and get treated like family. Means so much for us Father's that live on the roads. Richard M. Bolter Absolute Outdoor Inc and Superintendent for Western Structures GEN.CONTRACTOR FOR CAL TRANS Plenty of parking for large Vehicles. . BIG bonus !

"A great place to visit."

5
16/06/2016

We had to ask where to go eat. We thought we were going next door but we were advised on something with homemade food as well as directions to get there. We had people who smiled and made you feel comfortable. Everything was clean and the amenities were good.

"Best Western, Kettleman City, CA"

3
07/06/2016

Hotel is older hotel, with exterior corridors. The room was clean. Pool area was very small. Only one person at check in, so it took a while if someone was in front of you. No elevator, but ask for an upstairs room as we could hear every foot step when we were on the 1st floor. Accommodated our request for 2nd floor easily. Would not recommend for any length of item - fine for one night.

"It's Alright For Passing Through"

3
02/06/2016

I f you read my other reviews you will see I stay at a lot of Best Westerns. They are pretty consistent with cleanliness, and I appreciate not guessing on places late at night when I decide to stop driving. I have not been let down with that aspect. When I stopped here late at night on the Friday of Memorial Day weekend they only had King Suites left. That was fine, I took it. The room was a nice lay-out. A small sitting are with a pull out couch in the front, bathroom in the middle of the place, and a bedroom at the end with a door that closed (though was translucent, so light entered) with a king size bed. I was travelling with my brother, so he took he sofa and I took the room. I am a light sleep and need dark. Any light from the front automatically shown into the room. The walls were also very thin. We could hear a baby in the next room quite early in the morning. The room itself was clean. The beds weren't upgraded to some of the double pillow tops at some Best Westerns, but I was comfortable, and the amount of pillows provided was great. My brother said he could feel the springs on the pull-out, but really that is a common problem {sigh}. Breakfast was the basic fair, though no meat options. The potatoes and eggs were good though. Then you had waffles, yogurt, pastries/breads, coffee and juice.

"Just a place to rest"

3
31/05/2016

There weren't many choices in this town, so with a dependable name like Best Western we felt safe. Had to wait on hotel employee to finish visiting outside to check in, room was clean enough but dark and dated. An ok place to rest for the night but skip the continental breakfast and go for McDonalds or other place.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Happy to hear you decided to stay with us when you were in the area. We're glad that you enjoyed some aspects of your stay with us. But we are disappointed that we weren't able to knock it out of the park for you. We appreciate your feedback about room and we'll be sure to look into necessary improvements to keep the rooms brighter. Please do let us know if there is anything else we can do to do make your stay even better. Thanks again for your feedback. Safe travels, Hotel Management

"Stay here if you must but nothing special"

3
29/05/2016

We stopped here on the way south to San Diego - location is convenient if you just can't push on any further but the hotel was less than ideal. The first room they gave us looked like someone had kicked the door in and it had been given a quick, funky repair job…we asked for another room as it didn't seem secure and made me wonder about security overall at the hotel and in this area. Rooms were fairly dated and nothing special about the place. Basically, if you have to get off the road, it's a bed and will work but otherwise I'd push on for somewhere better down the road.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear danielgale, thank you so much for your feedback. Our aim is to provide a safe, clean, comfortable place with great amenities for our guests. There's nothing better than knowing that you've found a safe, clean, and comfortable place to stay during your travels, but we are really sorry that you did not feel so during your stay with us. While we are glad we found an alternative room for you, we apologize for your inconvenience. Thanks for choosing us. If you're ever in the area again, we'd love another another chance. Thanks again. Sincerely, Hotel Management

"Nice for one night"

4
28/05/2016

The hotel is very well located for travelers on I-5. The room was comfortable and clean. We thought the room rate was a bit high, but the room was clean and comfortable.Good restaurant across the street.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Guest, we're happy your stay with us was pleasant from location to hotel room. Our great location puts guests right in the area they want to be, and we're glad to hear that you enjoyed that benefit. We're looking forward to your next stay with us. Thank you for your review!

"A GOOD NIGHT'S SLEEP AFTER A LONG DRIVE"

4
19/05/2016

A good nights sleep in a smoke free room with a good breakfast in the morning is just what my wife and I needed after a long day driving down highway 5. Best Western offers consistent quality for a clean, comfortable room at a reasonable price. They also have many locations which helps out in making a selection while in transit.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear David, thank you for staying with us during your trip. We are delighted to hear that you had a restful stay with us and enjoyed our breakfast. There's nothing better than knowing that you've found a safe, clean, and comfortable place to stay during your travels. Thanks for choosing us. If you're ever in the area again, we'd love to welcome you back again. Warm regards, Guest Experience Team

"First time at Best Western"

4
14/05/2016

This was the first time we had stayed at a Best Western and Best Western Kettleman City Inn & Suites was a great beginning. The staff was friendly, informative and helpful. The room was well apportioned, clean and comfortable. We will be staying in Best Western again.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Christine, we're pleased to hear that everything was to your liking! It's also great to hear that you'll be staying with us again for future travels, and we'll be sure to pass your compliments to the rest of the team, they will be glad to read your comments. Thanks again! Safe travels, Guest Experience Team

"Don't Stay at Kettleman City BW"

1
13/05/2016

This place was just plain uncomfortable to stay in and try to rest in. The mattress produced pressure points, the air conditioner was alternately noisy so we couldn't sleep through the night, the light by our bed could only be turned off by unscrewing the bulb, and further noise was created by a running toilet. The reception staff wanted an accounting of our problems but offered nothing but that the rooms are going to be renovated.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear guest, thank you for your review and sharing your concerns here. We're disappointed to hear that your stay with us didn't leave you feeling relaxed and refreshed. We're shocked to hear about your experience as this is not the usual comment we receive from guests. We really want you to have a top notch stay with us. Next time, if there is ever an issue with the room, please let us know right away, we'd happy to switch rooms to ensure you have a wonderful stay with us. Our goal is for you to have a pleasant stay and we hope you will give another opportunity in the future. Thank you. Sincerely, Guest Experience Team

"Great value"

4
11/05/2016

Great value and a convenient stop on our way from Northern Oregon to Southern California. This worked perfect for us! We would stay here again when traveling this route. The surrounding area offered options for food and Starbucks.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Mary, thanks for staying with us during your road trip. We're happy that you had a great experience with us, and we couldn't be more excited that you'll be returning in the future! We are a convenient location for travelers. We look forward to welcome you back soon. Take care. Best regards, Hotel Management

"The only hotel we will stay at in Kettleman,CA"

4
04/05/2016

As always, the staff is courteous and handles requests without a hassle. The room is clean, safe, and you aren't bothered by noise. Breakfast is enjoyable. This is the only hotel we use when leaving late in the day from San Jose to LA. We have never been disappointed.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Janet, it's great to hear from a returning guest! We're glad that the customer service you received was just as pleasant as your accommodations and amenities. We know that rest of our team will be just as flattered as we were with your kind review. We'll see you next time. Thank you.

"Very Clean, Good Value Hotel"

4
24/04/2016

It was late and there weren't a lot of choices off the I-5 so we stopped here and were pleasantly surprised. We got a great rate using our AAA discount. Our room was a King Suite with a separate living room. A very clean suite with 2 TV's, a fridge and microwave. Clean carpeting and a mirrored closet door and good storage drawers. We had a comfortable stay here. This hotel is located right off the freeway and there are several places to eat close by.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Nellie, we're happy your stay with us was pleasant from hotel room to amenities to location. Our great location puts guests right in the area they want to be, and we're glad to hear that you enjoyed that benefit. We're looking forward to your next stay with us! Thank you. Best Western Kettleman City Management

"Nothing special, but a clean place to stay"

3
10/04/2016

Sometimes all you need is a room with a clean bathroom, clean bedroom and clean sheets. We got that here. Traveling through CA on vacation. Spent one night at this Best Western. The mattress on our bed was horrible. Sagged in the center so we kept rolling into the middle. I finally was able to stick an extra pillow in the mid dle of the bed and lodged it under my back to keep me from rolling. And the breakfast was certainly nothing special. But, on the other hand, we had a clean room and clean bathroom. It was we needed late in the night so we could sleep on our travels. This BW served that purpose just fine. At $120 for a room, it was a little overpriced, but maybe this is par for the course in California.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
We are glad that you liked many aspects of your stay with us. We take cleanliness and upkeep very seriously and we pay attention to every detail to ensure that room is perfectly prepared for upcoming guests. But we are disappointed to hear that you did not have a restful sleep because of the specific problem with the bed. Please know that we are always here to help, we hope you had mentioned this to our Front Desk team as we gladly would have switched you rooms to ensure you had a great stay with us overall. We apologize for the inconvenience. Hopefully, you'll give us another chance to show you the five-star experience we're known for.

"Convenience at a pop up exit. Beware - much close by roughly 8 pm. Eery. Bizarre. "

3
09/04/2016

What I loved? The room set up was extremely comfortable. The suite was welcome for our family of five. And it was clean and safe. Hospitality with a genuine smile. What I liked? Linens and towels were okay. Breakfast and coffee was good (not great). What could be better? The hotel couldn't be better for a Best Western in the middle of the valley. But beware!!!! Kettleman exit is not a real town! Its couple restaurants close by 8 or so. The gas prices were elevated a lot! It is a pop up exit teeming with convenience (as long as it's before 8 pm). The real town of Kettleman is a couple miles away.

Best Western K, Guest Relations Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Hi Janene, we are really glad that had a great stay with us and loved everything about the hotel. We're really happy we could provide you with comfortable accommodations and amenities that helped you rest up for your trip. Thank you for your kind words, and we hope to see you again soon. We look forward to making your next stay even better.

"Great stay"

5
06/04/2016

I travel here on business many times a month and have never had an issue. Becky is always a treat to see behind the desk with her smiling face, great attitude toward guest and great knowledge of the area. If I ever need anything she never hesitates to get it for me whether it be extra towels or pillows, fixing my tv or just needing to set up a wake-up call. Thank you so much Becky for all you do. You truly are a blessing to have at this hotel

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Great Hotel Stay"

5
04/04/2016

This was one of the best Best Westerns I have stayed in. We came in without reservations at 11pm. Got a room right away and was very happy with the room and staff. Breakfast was amazing! Great experience here.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Clean motel and helpful staff"

4
29/03/2016

We were just passing through for the evening on our way to northern California. I was traveling with two dogs and a friend who has physical limitations. The staff was very helpful and accommodating arranging a room on the first floor. Breakfast was the typical motel fare. The motel room and the common areas were clean, but the parking lot and edges of the property could use a little attention. It was a fine choic for an overnight stay.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Friendly staff, and ok room for an overnight stay."

3
28/03/2016

Staff was friendly and check in was quick. Price a little high for a double queen at $160, but it was deemed a suite so likely why. Room was clean. shower was a little tight, they had auto shampoo and soap dispenser mounted mid shower on back wall which limits space for an already small shower area. Has a pool, but its outdoor and not heated. Hot tub was ok, but pretty small, might fit 6 or 8 max. No elevator in the building that had the suites, so humping suitcases up the stairs. Free hot breakfast was best part of stay. Wifi was a little sketchy in suites. Kicked out from time to time

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 559-386-0804. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Adequate"

3
24/03/2016

The location is good but stay away from the property if kids are on break from school. They were way too noisy and totally trashed the breakfast room before we even go there. There was no Oatmeal left and the place was a mess, the fruit was gone there was no yougert and the bread was lacking invariety . On the plus size it is at a good cross-roads for taking a horizontal road break. Beds were comfy when students weren't waking us up. Still it did not have the snobbery and stink of Harris Ranch.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 559-386-0804. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"HOTEL GREAT, EVENING STAFF NOT SO GOOD"

4
21/03/2016

Great hotel for an overnight. Within walking distance to all the restaurants in the small area. Safe, comfy room. Evening check-in lady was clearly not enjoying her job. She was zero help and didn't offer any additional information other than wanting a credit card and ID to check in. Horrible staff service. Morning guy was just fine. Check in gal made one feel like you were insulting her to ask any questions about the property/breakfast etc. After dinner, we went in to the office to ask if there were any cookies. She pointed around the corner and said "In there." The room didn't have any lights on and she didn't offer to turn them on. Bad, bad service on her part.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Best Western Kettleman City rocks!"

5
21/03/2016

The Best Western Kettleman City is very clean, quiet (despite the highway less than 1/4 mi away) and safe. It was refreshing to come into a nice, spacious and clean room after traveling for hours. They even have a "fresh remote" free of germs! The bed was extremely comfortable and we slept very well. Every staff member we encountered was friendly and very helpful. Highly recommend staying here to anyone. We weren't travelling with our children but would have no issue with them staying here. Overall excellent experience.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Fine for an I-5 Motel"

3
20/03/2016

There are not a whole lot of choices in that area (only two at the KC exit), and as of now, the BWKC seems to be the best one within a few exits of each other. I have stayed at them all at one point or another. There appears to be a new BW at the Stockdale Hwy exit, but have not checked it out yet. Finding the lowest rate takes a lot of work. When I check via BW site, the AAA rate is higher than their regular rate. And, the AAA rate is even higher than on AAA's own site. I still check Orbitz and other places every time. For now, booking on AAA's site seems to get the lowest price. However, your BW member #, and your requests/comments are not provided to BW as they would be if you booked direct. Sometimes it pays just to call the motel directly. I know my lowest rate, and I know my (incorrectly charged) highest rate. So, I work to get it as low as possible. Really, this is about a $60/nigh type of motel, and often I see people come in without reservations paying $150/night (including me, which they did in error and will not change back to my quoted rate). Cleanliness of the rooms, linens, (or lack thereof) is a big issue for me, but it's probably still cleaner than all the other motel options in this stretch of highway, which is in the middle of nowhere. This is a fairly even stopping point between Palm Springs and San Francisco Bay Area. I would say that there is need of at least one more newer motel at this location. The "Bravo Farms" development that is new(ish), is cute and has play areas for children, but there is no motel. Big mistake on their part. I'm as loyal to BW as BW is to me. If you don't fix your mis-charging mistakes without question, clean your hotels thoroughly, remember my preferences, clean all linens/towels/bedding after each stay, clean out all the dead crickets/roaches (during cricket season), insulate the rooms so that they cannot get in (doors all have wide openings that almost any small critter who wanted to, could get in), always have a super friendly and helpful person at the front desk, etc.. then I will always keep other options in my back pocket.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Good Value!"

3
18/03/2016

Kettleman City is just a wide spot in the road about half way thru the central valley of California. The Best Western Inn is an oasis along the freeway. Our room was comfortable and clean. Everything that you would expect from Best Western, free wi-fi, cable TV, refrigerator, and the most important...a great free breakfast is all there at a reasonably price.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Great halfway point to stop with a family! "

5
18/03/2016

Our toddler cannot hang, and nor can her parents, for the 6-hour drive from NorCal to SoCal on a Friday night. This hotel is the best halfway stop that we have found. This is our 2nd stay and it has not disappointed! The rooms are large and quiet, the staff is friendly and the free breakfast is good. My husband and I feel rejuvenated after a long week at work. There is even Free WiFi!

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Has potential to be a decent experience."

3
17/03/2016

I arrived late night and was greeted by the front desk and completed my check-in really fast - that was a good experience. Not-so-good experience: I arrived to my non-smoking room (room 131) and when I opened the door the smell of that chemical-cover-up-smoke-scent blew right into my face. My wife and I were so tired we didn't want to deal with trying for another room since we were only going to be in the room for a short period of time. I'm sensitive to 2nd hand smoke and choose the non-smoking option for a reason. I understand the business need to fill up rooms, but I don't understand the reasoning to subject a non-smoker to a tainted room. Very disrespectful. The motel was clean and set at a good price for my visit. But because of being assigned to non-smoking room that smelled like covered up smoke, I won't be stopping off at this motel while traveling back and forth from northern and southern California. I'll go out of my way to stay at a Holiday Inn - I've never been assigned a tainted room there.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Great Stay"

5
15/03/2016

Every time we stay it just gets better. We are always greeted by Ms Becky with a smile and a how are we doing today/night depending on when we arrive. She always has a positive and friendly attitude and the best suggestions for the best room!!! We will be back thanks to her, Thank you for all your help every time Ms Becky

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Kettleman City Stop"

3
15/03/2016

The motel is what you would expect along an interstate between big cities. Nothing special. The bed was comfortable and the room was clean enough. The breakfast was also what you would expect in a motel.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Another "great stay" at the Kettleman City - BW !!"

5
12/03/2016

The front desk is always very helpful, understanding, and very accomodating about the business-related nature of all my stays at this location !! They continue to keep in mind that my preference is to always be located in a ground floor room because of me always carrying lots of written materials with me for my job.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"Good Stay"

4
06/03/2016

If the opportunity presents itself, I will stay here again. Lives up to all my Best Western expectations. Clean, comfortable and this was especially a great find on a long road with not many choices along the way.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"BEST place to rest!"

5
04/03/2016

This Best Western hotel definitely met our needs especially when driving to Washington State (Seattle) from the Los Angeles, CA area. They do have a pool and the rooms were definitely worth every penny. It was quiet and very close to restaurants, not to mention so conveniently close to the freeway. (No noise from freeway traffic). A/C in the rooms were comfortable throughout the night and beds and pillows were very comfortable. I really do not have anything negative to say about this place. Stayed on the second floor and the rooms were very safe. Vehcile parking lot was well lit, so that worry was no concern, we were able to rest peacefully. Lastly - big thank you to Ms. Becky at the front office for keeping that smile and letting us know of the different restaurants near this hotel.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"BECKY'S GREAT SERVICE"

5
03/03/2016

When we pulled in at the spur of the moment to rest after a few hours of driving, we were greeted with a smile from Becky at the front desk. She was very efficient and has outstanding customer service skills. She treated us with dignity and respect. She was not intimidating at all when I asked for extra towels and some milk for my granddaughter. Thank you Becky for the great job you're doing. You're truly an asset to the Best Western family!

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"girl at desk"

4
27/02/2016

we stopped here after a long day of driving from washington to san diego and it was nice to see a smiling face behind the desk. she was friendly and very resourceful, answered all our questions, gave good suggestion son what routes to take and places to eat, which means she much travel alot. I think her name was Becky, if you get the chance to meet her and have any questions she is the one to ask. Thank you Becky for all yoru help and advice we had a lovely stay and finally made it to San Diego

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 559-386-0804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amit Patel General Manager BEST WESTERN Kettleman City Inn & Suites

"THANK YOU BECKY"

5
27/02/2016

All I can say is THANK YOU BECKY, you went above and beyond what a desk clerk does for their guests. When my reservation did not show up in your system you personally took the time to call and get someone on the phone from Expedia and find out what went wrong, I have never had any other hotel let alone any other desk clerk do this for me. If I could write your Manager or Owner I would tell them that you deserve a raise or some kind of recognition for such excellent customer service. Just for doing this Becky I will be staying for all business travels in the future. Thank you again Becky!

"Average-ish "

3
25/02/2016

Not horrible but not great either. I remember when Best Western Hotels used to be fantastic, what happened? Room is clean, except for the giant spider but that's not the hotel's fault. Bed so not comfortable and the sheets are like sandpaper. As a Canadian spending close to $170 for the room, I hoped and expected better.

"Clean and friendly"

3
23/02/2016

Our bed had a dip in it so it was not comfortable to sleep. Breakfast was great and it was a quiet place to stay. Just got a bad bed. Would ask for a room with a newer bed next time. Staff was very friendly.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Call us if there is anything we can help you with. 559-386-0804 Sincerely, Amit Patel, GM

"Good overnight travel stop"

4
19/02/2016

Average Best Western but clean, spacious room, and not much noise from I-5. Pool and hot tub. Lots of parking but sparse landscaping. Not a problem, just stopping for the night. Late night front desk staff did the job but wasted no energy on niceties.

Best Western K, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"kettleman city BW"

4
18/02/2016

Fit the needs for a quick place to catch some shut eye on a long drive. Room was clean, internet worked well, bed was comfortable and the fact that they provided breakfast made for an easy start to the morning

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"Nice place for the money"

4
17/02/2016

Clean, off the freeway but can't really hear the noise, good beds, nice breakfast food, not much in the area but has a fun store like mall across the street. Safe area. Nice breeze in the afternoon. 54 miles from Paso Robles.

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Nice....but be careful of the tub hazards"

2
13/02/2016

We found the comfort of the room to be very good, especially for the price. Have stayed in better, and worse, Best Westerns. Bed was very comfortable. Breakfast good. However.....bathroom had some extreme hazards, which we reported. The tub had a large area at the end of the tub with HARD SHARP tile. Sooooooo dangerous if someone should slip. I cringe to think of someone hitting that with any body part, let alone their head! The shower kept going from very hot to very cold every 5-10 seconds for both our showers. Very shocking! Made one jump back, which could cause a fall onto that HARD SHARP tiled area. And there was no grab bar in the tub or out to steady one when getting in and out. When we told the desk about this, they seemed concerned but, unsure what they could do. This would probably cause us to not stay here again, although it was probably the better of the motels in area. But will try the Super 8 there next time. Other than this would have given it much higher rating

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Another mixed review"

3
30/01/2016

The good news: great price for us and our dog, under $117 total; separate, enclosed bathroom; prepared kettle of oatmeal; good bed; complimentary bottle of water; for 1st floor rooms, parking right outside your door. The bad news: noise from above, loud shower fan and NO hot water in the shower in the morning - 7 AM. Breakfast was another standard offering of scrambled eggs that were passable plus various pastries, cereals, yogurts. Prepared oatmeal was a nice touch, but it was pretty watery. How can folks not get the mix of water to flakes right? It's another case of I'd stay there again, but I wish they'd take care of the deficiencies.

mrenteria342, Front Office Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Katharine Domenighini, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 559-386-0804/inside california 1-800-381-1116. Sincerely, Miguel Renteria General Manager BEST WESTERN Kettleman City Inn & Suites

"Best Western, Kettleman"

5
30/01/2016

Quiet, clean and comfortable, mostly appreciated warm welcome of my dog. we appreciated finding a nice hotel rather far from a city when we felt tired and didn't wish to drive a longer distance to find a nice place to stay.

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.

"A Little Closer to Disneyland"

5
18/01/2016

On our way to Disneyland, hoping to shorten the 6 hour trip, this was a nice place to stay. Although the hotel is situated right next to I-5, it was very quiet. Thank you for considering the noise factor in the construction of the building. This is a clean, quiet place to stay the night.

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Would skip in future"

3
18/01/2016

Traveling I-5 in Southern California is hard on the body and on equipment. Will not travel it again. Had a trailer so could not enter the parking area, The motel did not have a luggage cart so seveal trips were required to move items into motel room. Otherwise, an ok place to stay.

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.

"Thank you Becky"

5
07/01/2016

Every time we are traveling up or down the I-5 we always stop here. Becky is amazing. She always has a smile on her face, is always offering to help us to our room. She is absolutely the definition of a Great Customer Service Representative. We love Becky's cookies and lemonade in the afternoons. She is the reason that we keep coming back. Thank you again Becky for all that you do!!!

mrenteria342, General Manager at BEST WESTERN Kettleman City Inn & Suites, responded to this review
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Capstone Fire Management "

5
05/01/2016

I recently stayed at the Best Western in Kettleman City. Upon leaving I managed to forget my laundry bag. I was only there for one night and didn't have much in it so I just wrote it off as a loss. A week later I was passing by and stopped in to see if maybe it found its way into the lost and found. I was so pleased to meet Marianne, working the front desk. She was not only pleasant and friendly but went the extra mile to find my bag. After checking four different places she finally came up with my lost laundry. At a time when "customer service" seems to be a thing of the past Marianne made me feel like I was important. Way to go Best Western and thanks again Marianne.

"Poor customer service"

3
04/01/2016

The woman who checked us in had a very terrible attitude and she didn't seem to want to help anyone, or be working in general. I don't know if she was having a rough night or what but you should never take that out on your guests. Not only was she rude with me, to the point I stood there shocked and didn't want to say anything more, as to not ruin my trip. But she was also very rude to a gentleman in front of me. Asking him what he wanted when he tried to give her his room keys. Also the jetted tubs should be cleaned a little better, as I had a wash cloth that I cleaned it with and you could see the dirt on it. Also the towels/basket should be placed in an area as not to cover the button for the jacuzzi..

"Best Western Kettleman City Inn"

4
03/01/2016

Nice place to stay all around except for the room cards. We had two room cards, and one never worked, and the other one was programed 3 plus times which was a pain. I loved the beds. I slept well. When I took a shower they had the shampoo inside a device on the wall which was wonderful. The room was a little pricey.

"Great experience for the whole family"

5
02/01/2016

Great halfway point on traveling from Reno to San Diego. We had 5 people and they had a suite for a reasonable price. Clean, updated, free wi-fi, quite, satellite TV, good water pressure, free breakfast that was good, did I say clean!? Great place to also stay for a great dinner at Bravo Farms, it added to the memorable experience and was WAY healthier food than Anderson Pea Soup up the road.

"Convenient Rest Stop"

4
01/01/2016

The location was perfect for a quick rest between OC and SF. It is right off the I-5 fwy. It also being a Best Western, was clean and dog friendly! We checked in really late 2:30am and my husband was met with a friendly face at the counter. Check-in was fast and we were able to sleep comfortably. Free breakfast was a nice addition and we were on our way. Our whole family, the four of us, plus a dog were able to enjoy our quick stay. Breakfast had a buffet of eggs, oatmeal, cereal, Danish, breads, yogurt and hot and cold beverages. Free parking.

"Good value for a travel hotel"

4
31/12/2015

I needed an overnighter for a trip from SF to LA. Based on reviews, I got a reservation here. I found it very satisfactory for an overnighter hotel on a driving trip. The room was quiet and comfortable, the staff was friendly and the breakfast buffet is definitely above average for this kind of hotel.

"Good overnight stay"

4
30/12/2015

We were travelling from Santa Clara to LA after a 49ers game and looked for somewhere to break the trip. The hotel is right off the I5. The hotel room was good value for money and provided a reasonable breakfast. The room was clean and of a good size. Front desk man when we arrived could have been a little more welcoming but not enough to be upsetting. Like many of my reviews, I rate this hotel based on it being an average hotel at a reasonable price and therefore having that expectation, not one of a 5 star as some reviewers often expect and compare to. Would stay here again if needing to break up the trip on the I5.

"Disappointed compared to prior stays here"

3
26/12/2015

The location is convenient when traveling on I-5 in Central CA. We were very disappointed in this visit. When we went into our room, the cleaning rag was still on the bathroom counter. The coffeemaker in our room was missing a piece and could not be used. It took them a long time to bring us another one, and with no apologies. The coffee at the breakfast was abysmal. Really I had never tasted such bad coffee, and we are not very picky about coffee. The other breakfast items were not being kept refreshed. When we told the front desk about our breakfast experience there was no response. I would not expect much beyond a decently clean room when staying here

"Slipping in Quality"

3
25/12/2015

We have stayed here maybe 20 times but this was our poorest experience. A cleaning rag left on our bathroom counter, the inroom coffeemaker was missing a piece and couldn't be used. Took over an hour for them to bring a replacement. Coffee in the breakfast room was ghastly. We are not that picky about coffee but this tasted like pure chemicals. No one asked how our stay was when we checked out. Good location when traveling from Bay Area to LA

"Breakfast is worth the price of the room"

4
15/12/2015

Stopped overnight because route 5 was at a standstill in both directions--hotel was right off the freeway, in the middle of several restaurants and fast food places and very, very clean. The lady at the desk saw my cane and gave us a handicapped room on the first floor. Room very clean and spacious. The breakfast in the morning was increadible--Waffles, hot oatmeal, juices, cold cereal, best coffee!, rolls, bagels etc. will definitly stay here next time we travel up route 5.

"A nice surprise"

5
10/12/2015

On the second day of our trip from Maple Ridge, British Columbia to Palm Springs, it was about time to stop for the night. But, along the i5, we were in the middle of nowhere. But we hit Kettleman City: two hotels, three gas stations and that was it. So we stayed for the night in Best Western Kettleman City Inn & Suites. And what a nice surprise it was. A large, very clean room, two very comfortable beds, a very helpful and friendly receptionist and the next morning a nourishing hot breakfast. A place to remember for our next trip to California.

"Only stay there if desperate!"

1
09/12/2015

Not many places to stay on this part of I-5. They have a captive audience, mostly construction workers and over tired travellers such as us. More expensive than a way nicer Best Western we stayed in the previous night in Ashland Oregon. When we got to our room, housekeeping was still there but when I went in the maid was watching TV and hadnt started cleaning the room. We had to wait 10-15 minutes. The person at desk recommended a restaurant that was closed...nothing else in town but fast food chains...had a terrible dinner at Denny's. Plan your trip down I-5 so you dont get stuck making this same BAD choice.

"returning home from time share"

5
01/12/2015

1/2 way between our home and san diego and we stay here once to twice a year as a break in travel. always clean and comfortable beds. price is great for the suite. maybe some touch up paint or some of the carpets a little worn but we always feel comfortable and safe staying here. staff is always friendly

"Best Western - Kettleman, CA"

3
30/11/2015

Fair room at a fairly high rate. The room above was extremely noisy due to weak flooring and it sounded like a heard of cattle were in a stampede.. The shower drain was slow to empty. Parking was good and the staff were quite helpful. Location was just off of the freeway making for it easy to return to it.

"Quiet Barracks"

3
22/11/2015

I considered giving this two stars, but it was not that bad. The room was large enough, it had a microwave and frig, and the bed was comfortable enough. However, it looks like a barracks. And the breakfast was deplorable. In addition, it appeared that nobody hovered near to keep the breakfast room clean, which certainly occurs on most Best Westerns where I have stayed.

"Disappointing"

2
22/11/2015

For our frequent drives north, Kettleman has always been a good stopping point. As a result, we have often stayed at this Best Western. Although we have never considered it spectacular, it typically served our need for a place to stay before getting back on the freeway. However, this time we saw several signs that the hotel –or perhaps the city—is suffering. When we arrived, the person at the desk was at best distant, rather than welcoming. When we then entered our room, we discovered that a previous visit by a dog had left a “deposit” clearly evident under one of the chairs. On letting the person at the desk know, rather than being apologetic, she let us know that she couldn't clean it up then and would have to move us to another room. While we could attribute our bad experience to one person who may have been having a bad day, we also noticed that the motel that shares the street with the Best Western has a swimming pool that has been filled with sand, and which is now growing weeds. On the other hand, we used our return trip to stay at Harris Ranch, just up the road a bit (25 mins). Not only was that only slightly more expensive than the Best Western, it was also an outstanding place to stay.

"Expensive, noisy and moldy bathroom "

1
15/11/2015

We stayed over for one night on the way out from Yosemite. It was really expensive in relation to what you get but there aren't many options around so you don't have much choice. We requested a quiet inner room and ended up next to the vending machine which we could hear from our bed. The bathroom sink was really moldy and stank so we ended up just using the bath because it was so gross. The breakfast room was filled with flies and the orange juice was off and tastes terrible. Sorry we stayed there - avoid if you can.

"Clean, comfortable and quiet"

4
13/11/2015

We have stayed here several times and have always had great service, parking for our truck and trailer and a comfortable room. We have not eaten the free breakfast. This is a pet friendly hotel but the rooms do not smell like there has been a pet problem before....

"One of the better Best Westerns"

4
07/11/2015

Certainly was pleasantly surprised at the caliber of this hotel. Friendly staff and well appointed room. Despite being on the ground floor and close to the freeway, the room was quiet. Complimentary breakfast a plus.

"Exceeded Expectations"

5
30/10/2015

The staff was friendly and helpful! The rooms were clean and the beds were extremely comfortable. My entire family enjoyed the continental breakfast. Best Western Kettleman exceeded my expectations and the price was reasonable. I would stay here again!

"Kettleman City Best Western is a MUST"

5
27/10/2015

I love this hotel! Very friendly staff. Complementary breakfast was above and beyond my expectations. My room was INCREDIBLE! Everything you need is within walking distance.... I love that in and out is right across the street. I will be staying here again, definitely.

"Very clean ,nice."

4
25/10/2015

Room was immaculate clean, quiet,comfortable,and nicely equipped. The breakfast was good. Quiet but quick access to the freeway. The staff was very friendly and helpful. Being bilingual Spanish, was also very nice.

"Employees that make you feel as if home."

5
20/10/2015

Clean. Pleasant maid service, friendly & professional office staff. Maintained pool & spa. Great breakfast & room wifi. Excellent location just off the I5. Great to stay for business (us) or pleasure.

"Good value, great breakfast"

4
19/10/2015

I normally blast down Hwy 5 between LA and SF, but we decided to book this hotel on our way to Death Valley. I expected the worst and was really surprised at how nice this hotel turned out to be. We arrived after midnight and got right into our room. The bed was comfy, the room was not fancy but efficient, and there was plenty of shampoo, conditioner, etc because they use wall dispensers. Wifi was ok, and had enough outlets so we could charge our devices. The morning breakfast was really impressive. Real scrambled eggs, bacon, and oatmeal, plus all the usual breads, dry cereal, yogurt, juices, and waffle maker. Good coffee (but no lids). Normally we would run to Starbucks, but this saved us a trip. I was really impressed, a nicely run owner-operated Best Western

"Good basic room"

4
06/10/2015

We stayed in a deluxe room with a hot tub in the room. That was pretty darned nice. We'd been working up to a half-marathon, so both of us soaked in the bubbly water. Otherwise, this is a good basic room just off the interstate with good working wifi, a good simple Best Western breakfast, and limited but adequate parking. Bunch of fast food places nearby. It's a little tucked away, off the main road and a bit of a hook around to find it, but you can see the sign from a long way, so you can't get lost. Outdoor pool.

"Safe Stay"

4
29/09/2015

After some confusion about our choice of a reserved room, Management gave us a suite at the price of a standard room. My wife, toy poodle, and I were traveling back from Oregon to Phoenix. The hotel is between SF and LA on Route 5 in a fairly isolated area. Our suite was nicely appointed and the king sized bed very comfortable. We had some problems with in room free WiFi. Not sure why.The breakfast was decent and we appreciated the safe place to stay as we continued our way south.

"Becky's Sweet Treats"

4
28/09/2015

I had called and spoke to a lade named Chanoa, I was not happy with her customer service. She seemed very rude and unfriendly. So when I was traveling I was hoping that when getting to the hotel it would be a better experience, better customer service, thank goodness for a blonde girl named Becky. She greeted me as soon as I walked in the door even though she was helping other customers. She told me about her freshly made cookies and lemonade and to help myself and that she would be right with me. Absolutely delicious!!!! She was great, had a smile on her face and was very informative about the local area and hotel. Thank you Becky!!!

"Yet another "great BW business stay"."

5
26/09/2015

I've stayed here many times before and it never changes...great physical location, hotel staff, room, and another very important item is the always wonderful: the "multiple item breakfast buffet menu" !! There are other options very closely available BUT this is always my choice !!

"An Oasis in the Middle of Nowhere"

4
16/09/2015

Was doing a two week road trip from my hometown of Crescent City with an ultimate destination in Vista, CA. Wanted to stop somewhere 2/3 of the way and found this property on the website. After nine hours of driving, it was a welcome stop, staff were very helpful and inviting, good dinner recommendation, clean room, decent cont. breakfast, no complaints, just happy to have found this place.