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Best Western Hotel Aladdin Inn, Kelso

4.0/5  - basé sur 399 notations.
310 Long Avenue, 98626-1114, Kelso, United States - See map
Best Western Aladdin Inn - Indoor Heated Pool The Best Western Aladdin Inn is ideally located in the center of Kelso. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

From I-5 North or South take Exit 39. Head west about one mile, take a right on Main St. , and a right on 5th Ave. Inside this 100% non-smoking hotel in Kelso, guests will find relaxing accommodations to unwind in while visiting the area or passing through en-route to Washington's beaches. Pets are welcome, but please call about restrictions. Each guest room and kitchenette comes complete with flat screen TV's, cable television, and high-speed internet access. This Mount St. Helens Best Western also provides a complimentary full breakfast each morning, an indoor heated swimming pool and on-site guest laundry. Just outside this Kelso hotel, guests can find their ideal vacation. Outdoor enthusiasts will love hiking, climbing, biking and more at Mount St. Helens National Park. Lake Sacagawea, the Columbia and Cowlitz Rivers offer unbeatable fishing and water sports. Golfers can choose from Mint Valley, Three Rivers and Lewis River Golf Courses. There's plenty of shopping, dining, entertainment and festivals to be found nearby. While in town, don't miss the Mount St. Helens Volcanic Monument. Visiting Kelso on business? Conducting business while on the road is easy at Best Western Aladdin Inn - Kelso. Weyerhaeuser, Port of Longview, Fibre Channel and Mint Farm Industrial Park are all nearby. There's no better place to stay in Kelso than the Best Western Aladdin Inn. Make your reservation today and save on an exceptional Kelso hotel with the best customer service in town. Check the “SEE MORE RATES” drop down menu for special 15% off Best Western Rewards Rate, Government Discounts, Extended Stay Discounts and other promotions.

Best Western

Hotel Aladdin Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 399 guest reviews
NOTE ISSUED
Excellent
103
Very Good
176
Average
67
Poor
36
Terrible
17
REFER TO NOTICE
Business Business
59
Couples Couples
140
Family Family
133
Friends getaway Friends getaway
21
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean room and a great breakfast"

4
17/10/2018

The room was clean, the staff was polite, the breakfast was excellent, and the price was reasonable - just what I've come to expect from Best Western. The hotel room was not new or recently remodeled, but it was clean and quiet. Neither my wife nor I enjoy breakfasts that are all sugar (sweet rolls, waffles, etc.) with no protein, but at Best Western we can get eggs, bacon, sausage, etc. in addition to a variety of fruits and baked goods. This hotel provided the variety we wanted.

BWAladdin, Manager at Best Western Aladdin Inn, responded to this review
Hi, I'm happy to hear that your stay with us was enjoyable and that are staff was friendly! I am especially excited to hear that you found our breakfast to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

"Clean and nice"

4
14/10/2018

I stayed here for one night for work. Check in was quick and friendly. The room was clean and had everything I needed, including a microwave and fridge. The pool looked great, but I didn't use it. The breakfast was good with hot eggs and sausage and lots of other choices.

"As Expected. Great Breakfast Included."

4
12/10/2018

Having spent the day at the Mt. St. Helens area, this was our night time choice. It did a fine job. Updated. Clean. Good breakfast. Shower amenities (shampoo/conditioner) were nicer than many budget motels'. One note: there is NO elevator, but the highest floor is #2 so it's not like a single flight of stairs, split by a landing, is a big deal. Another note: we got the suite for our family of 6. But it offered no pullout sofa, so that was a disappointment.

"Better than expected stay"

4
08/10/2018

Positive: speedy check-in, all parking area brightly lit, great room layout (partial wall blocked the lights of bathroom), spacious room, kitchen facility was very helpful to us as our son was in a local tournament & had to play late into the night 9 pm & had to play early the next day. Eating healthy at restaurants during those late & early hours were not an option so the kitchen (with good size fridge) was very handy. Good beds, abundance of light fixtures, very clean corridors, they accommodated our request for a quiet room, breakfastNegative: check in desk activated our cards for 1 day only when he confirmed that we were staying 2 nites, room generally clean except for stains on the carpet, bath tub plug not working but was promptly repaired, the 1st nite, heater was very loud even though on low heat setting, the 2nd nite we had it on high heat setting & the noise level was more bearable. Breakfast juice not drinkable - too diluted & oj tasted like medicine

"Such A Pleasant Experience!"

4
03/10/2018

Based on reviews here, we chose this hotel because it was convenient to Mt. St. Helen. The lady at the front desk was absolutely wonderful! We arrived a little early and she cheerfully check us in! The room was fine, but as it is as several other Best Westerns, the bathroom sink was in the room so it's hard for one to sleep in if the other is an early riser. All in all, it was a great experience!

"Good Place to stay"

5
26/09/2018

Staff was extremely helpful. Room was clean and well laid out. facility was located close to expressway making it easy to get to and get back on road. Overall we had a great experience at this location.

BWAladdin, Manager at Best Western Aladdin Inn, responded to this review
Hi Russell, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

"Nice Place"

4
25/09/2018

We stayed at the Aladin Inn on the way to Mt. St. Helens. Good place for the trip. The property is nice; very similar in feel to other chain hotels. It was clean and well maintained (they had actually very recently changed out the windows. Ours still had the sticker on it.). Breakfast was the usual chain hotel breakfast. It was served in a nice little breakfast area. Staff was pleasant and seemed interested in our welfare during our stay. Would stay there again.

BWAladdin, Manager at Best Western Aladdin Inn, responded to this review
Hi Mike, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. And yes, we are in the middle of replacing all of our windows, I do apologize for the sticker still being on your window! We look forward to your next visit to our area.

"nice place for one night"

4
17/09/2018

Hotel was a little hard to locate, but once I did, check in was a breeze. Clerk was very friendly and made sure there was parking close to the door I had to enter for my room. The room and bathroom were great, bed was comfortable, it was quiet even the though location seemed to be heavily traveled. I can't complain about the service or hotel itself really. I was not impressed when I pull up at first, but the once inside it was worth the one night stay.

BWAladdin, Manager at Best Western Aladdin Inn, responded to this review
Hi Barb, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be friendly and accommodating! We strive to always provide the best service possible. We appreciate your feedback and we look forward to seeing you again in the future!

"A good place to stay for a great breakfast"

4
16/09/2018

Best Westerns have great breakfasts in the morning and this one is no exception. The hotel staff is very friendly and helpful. The rooms are older and the beds are hard, giving you a nice back ache in the morning. The shower is very weak (low water pressure) and the drains run slow because they are clogged.

"Nice place"

4
10/09/2018

This is an older hotel but offers a very comfortable stay. The room was clean, the front desk clerk was friendly and the breakfast was great. As long as you're not looking for a very modern hotel, I would recommend the BW Aladdin Inn.

BWAladdin, Manager at Best Western Aladdin Inn, responded to this review
Hello, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area!

"Typical good chain hotel"

4
08/09/2018

Absolutely fine. Nothing to complain about. Friendly staff and great bedroom and bathroom. Bedroom has a good sized fridge and microwave. Bed was very comfortable with lovely new linen. Hotel has a small indoor swimming pool. Breakfast was adequate rather than spectacular. A hot self serve buffet is difficult to keep fresh.

"Great value and relatively close proximity to Mount St Helens"

4
08/09/2018

We stayed one night here as we wanted to explore Mount Saint Helens. This seemed to be the closest Town that there was good accommodation. The room was clean and very comfortable. The staff were pleasant and the breakfast was better than your average hotel breakfast. The Chinese food restaurant was also quite good and well priced. I would definitely stay here again if we needed a hotel in the area. It was fairly priced and excellent value for money.

"Best Western Aladdin Inn"

4
05/09/2018

We stayed here for one night on route from Newport to Seattle. The room was clean and comfortable. Noisy AC. The parking lot was being repaired and closed. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. Front desk staff was friendly.

"Solid"

5
02/09/2018

Good show all around. No issues and the breakfast was pretty good. Nice pool and fitness center. Friendly staff. I've had worse experiences in hotels but not not many better ones than this. Plus the Chinese place next door is pretty good.

"Comfortable but needs work"

3
31/08/2018

First off the positive news: they have a large dining room for breakfast and a wide variety of offerings. The staff I encountered upon check in and departure were very friendly and efficient and came up with a good restaurant recommendation that was within walking distance. Now the negative: I was upgraded to a suite and I wish I had the option to refuse. For a solo traveler it was a waste. The suites have kitchens and unfortunately the person across the hall from me cooked something that lingered in the air all night. The room I stayed in needs a makeover. It smelled musty and old and for a suite I was surprised at the size or lack of size of the bathroom. The thing that really irritated me about the suite room though was it was very difficult to watch tv laying on the bed. The tv was in the center of the room in front of a table and the bed was in the right hand corner. Therefore to watch tv you more or less had to sit at the table. Since I wasn't cooking I would have preferred a room where I could have relaxed on the bed and looked straight at the tv. I think the pricing for this hotel is reasonable and it is a great place to stop in between Seattle and Portland.

"A Great Location for Exploring Mt. St. Helens"

5
21/08/2018

If you want to explore the north and south side of Mt. St. Helens National Volcanic Monument, the Best Western Aladdin Inn is centrally located. There are restaurants nearby and it is not far from the Interstate 5. It is a clean, comfortable property with reasonable prices, and an ample breakfast.

"Surprisingly great"

4
17/08/2018

Who knew that this little hotel in Kelso would be such a find ? Nice staff, comfortable rooms, everything well maintained, good mattresses, fluffy towels, ample breakfast, free parking, wi-fi and not expensive. Very well maintained. There is nothing to complain about here. The only downside is that if you are on the first floor, you can hear the guest's foot steps above you, so let's hope they go to bed earlier than you do! I booked a suite and it was quite large with a kitchenette, sofa, table and lots of room. In spite of being fairly close to a major street, you can avoid the traffic noise by turning on the a/c or just the fan.

"Good value, comfortable stay "

4
10/08/2018

We are east coasters and stopped here on our way from Mt Rainier toward Portland. Bradley at the front desk was awesome as we checked in. He got us a roll away right away even though we hadn't reserved it. Rooms were clean and comfortable. The breakfast was more than we expected - hot eggs, sausage and potatoes! Along with all the other continental style food. Was happy to fill our stomachs before setting off on another leg of our trip.

"Another Pleasant Stay at Best Western"

4
08/08/2018

Best Western properties have become our go-to hotel chain to book on road trips and vacations where we want a basic, no-frills stay at a good price. The chain is ubiquitous throughout the west, and even mid-sized towns often have two or more properties to choose from. The staff at the Aladdin Inn were friendly and helpful, and they put us in an upgraded room with a small kitchenette with lots of space--perfect for our family of three. Breakfast was good, with a waffle maker, sausage, eggs, a selection of breads and pastries, oatmeal, juices, coffee/tea, dry cereal, and yogurt. Plenty to choose from, although our main complaint about the breakfasts as BW remains: everything used to server and eat it on is disposable, and there is no effort made to recycle anything.

"Old building with small bathrooms"

3
06/08/2018

This is an older hotel which has been completely renovated. The rooms are large and clean. However, the bathroom has only a tub and toilet and is very small. The sink is located in the main room. The staff was very friendly and accommodating. The breakfast is one of the best I've had at these type of hotels. The only reason I'm down grading this hotel from other reviews is age and bathroom size. It is a two story hotel and does NOT have an elevator. If these are not an issue for you, I highly recommend this hotel.

"Almost to Portland"

4
06/08/2018

If you need a place to stay on your Portland this Oregon this is great place. There is lots of stores around the hotel and lots of different restaurants. They also have a great breakfast and indoor pool.

"Don't judge this book by its cover!"

4
21/07/2018

I reserved a room here over the Internet based on previous reviews but I must admit I was wondering about the relatively high ratings when I drove into their parking lot. The outside reflects of an older place that, I hoped, had been renovated on the inside. It turns out I was right! The front desk area was clearly redone, my room was accessed by the “modern” key card that tapped the door to unlock it. My room was clean, the usual shampoo and soaps present. The coffee pot, one of those one cup jobs, worked well. The shower head was updated and the shower curtain was clean and unstained. Breakfast was a pleasant surprise: fresh cut watermelon slices, chafing dishes contained breakfast meats, eggs and potatoes. This was the equal of much more expensive hotels where I've stayed. And, the coffee was better than expected. The owner of this place should be complimented for the detail and quality of this renovated building. I was told they were working on replacement of their HVAC system. Word has gotten out, they had no vacancies when I was there. Stay there again? Definitely, there is clearly value for the money here. Well done!

"For a small town - Great Place!"

4
17/07/2018

We were going to be doing the St. Helens Johnston Ridge Observatory and Educational Center with a few hikes the first day and planned for the Ape Caves the second day so we were looking for a place in the middle. This was a perfect location for us. When we checked in the guy at the front desk was super kind and had a few suggestions for the Ape Caves. The room was clean and cool (it hit 102 that day). Nothing fancy, but a good size. We went down to the pool which was very clean. We all slept well. It was quiet and the beds were comfortable. The breakfast the next morning was what you would expect for a hotel breakfast (eggs, potatoes, waffles, oatmeal, breads, cereal, fresh cut watermelon, etc.) Counters and tables were very clean and an employee was constantly checking everything. When we checked out the woman at the front desk was just as friendly as the guy when we checked in! In the end, if I am ever needing to stay in Kelso again, I would stay here without a second though.

"Kelsey stopover"

4
12/07/2018

Upon check-in, we were told the computer system was down so everything was done by hand. Front desk was very professional. Back parking lot is being repaired and closed so we were sent next door to the school parking lot for the night. We were at the front of the hotel, but didn't hear any street noise. Breakfast fare was average. At check out, again the staff was very professional.

"Quite simply the best hotel stay ever!"

5
09/07/2018

This was our best hotel stay in any city ever. Everything was perfect, from the efficient check in by Tony, to the immaculate room, blazing WiFi, finished by the perfect breakfast in the morning. They even had fresh watermelon! It's easy to see why this is the number 1 ranked place on Trip Advisor, they deserve it. Looking forward to staying here again.

BWAladdin, General Manager at Best Western Aladdin Inn, responded to this review
Hi Daniel, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

"Clean and nothing out of the ordinary"

3
29/06/2018

This place was clean and the beds were comfortable, nothing out of the ordinary. Just don't get the room by the stairwell and outside door - very noisy in the morning. The morning breakfast was nothing special.

"Pay Attention "

4
28/06/2018

This place is not out of the way, but if you are not watching you can miss it. Parking is a bit convoluted and spread out, but it seems a quiet enough area that you don't have to worry about it. The rooms are clean and quiet. Big priorities for me. Probably put this place high on my list to stay in when I return to this area.

"Good comfortable place close to town."

4
28/06/2018

My room was everything I expected. Ashley was a great help. I stayed here several nights because she was so kind. The breakfast was sufficient to start the day, but got boring after the 3rd day. Weights and exercise equipment lacking.

"Comfortable, basic stay"

4
23/06/2018

This Best Western location is fine. Nothing fancy but nothing really wrong with it either. The front desk staff was great, both when I called to make my reservation and when checking in. They were friendly and knowledgeable. This is an older building and lacks an elevator. Please be aware if mobility (or just a lot of suitcases) may be an issue. The rooms were also fine. Nothing spectacular. One thing I tend to judge hotels by is their shower curtain. I know, it's silly, but I HATE it when a flimsy curtain sticks to my legs. This hotel had one of those cruddy curtains. The room had AC and it needed it the day I was there. I was quite grateful for that, it was hot! The bed was comfortable and spacious enough. Parking was a bit limited, I had to park in the very rear of the building. Breakfast was hot and fresh and there was a staff member on call if needed. She was doing a great job.

"$30 pet fee is OUTRAGEOUS"

3
18/06/2018

This is a decent Best Western with clean rooms and very good service. The location is so-so, the breakfast and parking are adequate. The problem is the $30 pet fee............Really? Those of you who travel with a pet understand that hotels charge $15-$20 per night for a pet. I get it. $30 is just too much. The Guest House Inn and Suites, over in the shopping center (With much better parking by the way) charges $15.

"Great breakfast"

4
17/06/2018

The Best Western in Kelso is an average motel like many of the brand. Rooms are average size; beds are comfortable. It's a very clean place. Parking is good. The breakfast is Excellent - a full breakfast with lots of choices - yeah for oatmeal, not instant! Staff is very friendly and overall it's a good place to stay.

"Comfortable and easy to find off the I5"

5
20/05/2018

Clean and comfortable rooms in an older Best Western. Well kept and maintained and excellent, helpful staff. Great breakfast items and choices, easy parking and easy to find. Great prices for the area and would not hesitate to stay here again. Very easy to visit Mount St Helens from here.

"Ridiculous dog charge!"

1
20/05/2018

We arrived in Kelso without a reservation for the night and thought we would get a price here. Their last room (we didn't realize Kelso was a destination location) was $93.00 for 2 adults and $30.00 for our dog!! We passed, we are taking a stand against properties that gouge travellers who travel with their dog. It is beyond me why there is a charge to begin with (extra cleaning? HAH!) as rooms should be cleaned to a high standard to begin with and not only after a dog has been in the room. If you're traveling with you pup pass on this old property and look around town. We found a great pet friendly property that didn't charge a cent for the dog.

"Clean!"

5
24/04/2018

We stayed last night. It is right downtown in a cute little city. Very clean, good rate. A surprise find and I would stay again. They were redoing the windows but did not start work until about 930am. They have 4 rooms reserved for dogs. When you walk past the stairwell you get a brief smell of dog but not overpowering. Room was well lit and clean and inside and outside of hotel was clean. Staff was very kind. We ate dinner down the street at Stuffy's and it was good. We missed breakfast and I grabbed a latte at Red Leaf Coffee down the street.

"Maryott at the Best Western"

5
20/04/2018

Excellent employees and service. Management was well versed and rooms were tidy and neat. Would stay there again in the future. Breakfast was on time and if you need something they take care of you in a very fast fashion.

"A+++"

5
10/04/2018

Excellent motel off the highway. Quiet, clean, very comfortable room and bed, excellent breakfast. This is an older Best Western which is being updated. Their low nightly rate makes this a return visit,

"Well worth the price"

5
31/03/2018

Awesome breakfast. Clean and comfortable. Pool was warm and relaxing; especially for the North Western states of America's weather. Great staff. We will stay again for sure. Well worth the price of admission.

"Great Value Stay"

4
22/03/2018

Comfortable bed, lots of parking, big room. We love staying in best westerns all around and this one was no exception! Great value for the room and friendly staff that was eager to help. Would definitely recommend if staying in the Kelso area.

"Comfortable stay"

4
19/03/2018

Clean, comfortable and quiet. The room had a table and chairs and a mini fridge and microwave which I did not expect but was pleased to discover. Comfortable bed. The lighting was pleasant as opposed to blinding fluorescent. Hot good pressure shower. Good continental breakfast that was well tended. Overall good value for the price. Stayed here with my dog. Not a great area to walk your dog but good enough to take care of business. I have paid more and received less.

"Best Western Aladdin Inn"

5
15/03/2018

Great place. Clean and good price. I would recommend this to anyone. The only thing is the fact that there are not many good hotels in Kelso/Longview. This is a place that I would stay again at. Friendly people.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Businessman2018best, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area!

"Great staff, not so great accomodations"

2
02/01/2018

The staff was excellent and helpful to get us what we needed but the room was not wonderful. The room was freezing, the heat control was not able to maintain a resaonable temperature either freezing or so hot you couldnt breathe. It was a very old heating unit the kind that pulls air in from the outside. The window was not secure it did not latch or lock at all, and the screen outside was the wrong size so the security was an issue as we requested a floor level room. The toilet seat was a different size than the toilet bowl, talk about comfort this was not it.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. But definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns and we will be more than happy to assist you however we possibly can! We are in the process of replacing our heaters and we would have more than happily moved you to a different room with a better heater! We are also in the process of replacing all of our windows, so there will be no security issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent value"

5
28/12/2017

Hotel is aged, however it is an exceptional value for the cost. rooms are clean, they use modern bed covers that get washed with every new customer, unlike other hotels that have traditional bed spreads that don't get washed often. not a 4-star hotel, but excellent for a place to sleep comfortably and great shower in a clean room. great A/C and heater controls. Pick a room on the upper floor if possible. breakfast is typical continental, and not the best, however we didn't chose the hotel for its breakfast. water pressure was awesome and great shower. this place is better than other more expensive hotels in the area.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Hi Robert, Thank you so much for your nice comments about our hotel. We strive to make every guest's stay an enjoyable one! I'm sorry that our full hot breakfast did not impress you, but I'm glad succeeded in making your stay an excellent one overall! We look forward to seeing you again in the future!

"Will not be back"

2
04/12/2017

No internet service in room for the second time we stayed at this Best Western. Room had serious musty odor smell. We will never use this Best western again. The location is not convenient to the freeway and the manager on duty did not even try to get the internet service working.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Hi Wayne, Thank you for taking the time to share with us again about your recent experience at our property. I again would like to apologize for the issues you experienced during your stay and hope that you will consider what was discussed in the email you received from us and give us another chance to provide you with a superior experience. We are unaware of any widespread internet issues in the hotel, but I'm so very sorry that the employee working the night you were here did not try to help walk you through some troubleshooting with your device. I am also sorry to hear you felt the room had a musty odor to it. I have made a note for housekeeping to check that out in the room you were in tomorrow. I hope you had a wonderful visit to the area and a safe trip back home. We sincerely hope you will give us another chance the next time your travels bring your through town.

"Hotel needs some love"

4
22/11/2017

A bit out of the way of the I5 - we still were awoken by the nearby train running several times a night. The hotel chairs were old, worn and very uncomfortable. The staff were nice and accommodating. The breakfast was on time and good. Would like to see milk put out as an alternative to 1/2 and 1/2 for coffee. Rooms are tired and really need updating.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Hello! I'm sorry to hear that you had some problems with your stay, but I'm glad it was an overall enjoyable time and especially that our staff was so welcoming for you! We are about 1 1/2 miles from I-5, but being in the neighborhood that we're in, we do generally get a bit less street noise. I'm certainly very sorry, however, that you were awoken by the train several times! I also am sorry that you didn't think we had milk available for your coffee. In addition to half and half and flavored creamer, we do have milk located in the refrigerator on the counter. Definitely do not hesitate to let us know if you have any questions; we are here for you 24 hours a day! We look forward to seeing you again soon!

"Would recommend "

5
05/11/2017

Easy place to stay when visiting Lower Columbia College. Very clean facility and pleasant staff. Easy parking and close to campus. I would stay again 2 floors but no elevator. If heavy bags stay on first floor

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Thank you so much for your review of our hotel! I'm glad you found our location convenient to LCC. At just about a straight shot mile away, we are one of the closest hotels to the college and get quite a few people coming to stay with us for that easy access! I hope you had a nice visit to our little town and a safe trip back home to Idaho! We look forward to seeing you again.

"Look for another Hotel in Kelso"

2
02/11/2017

I would not recommend this hotel to stay to anybody. desk clerk would offer no discount and had no interest in accommodating us for an overnight stay. After nearly walking out and looking for another Hotel in the area after mentioning I'm a Best Western member and AAA and having a seniors card he gave a slight discount. I've crossed this Hotel off breakfast was the highlight of the stay.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Hi James, I'm happy to hear you enjoyed our awesome breakfast, but we again apologize for the experience you had here at our hotel. Our AAA rate is the standard 10% off, like most hotels. However, you must pay for the AAA membership, have proof of membership upon check-in and let us know at check-in, to receive this discount or any other discount you may qualify for. I do apologize for any confusion this may have caused. As a Best Western Rewards Platinum Elite member, we do value and appreciate your business. On your next trip through town, please let us know of your AAA membership so we can offer this rate to you right off the bat to avoid any hassle. We will, of course, also be sure to get you your elite member upgrade to our best available room. I hope you had a wonderful visit to the states and a safe trip back home.

"Construction training"

4
02/11/2017

Older motel but kept up to date and managed well. Parking area was well lighted and maintained daily. Located in an area that was close to good shopping and places to eat. This stay was a good experience.

BWAladdin, Front desk staff at Best Western Aladdin Inn, responded to this review
Thank you for your response. We do value your feedback. Glad to hear your stay with us was good and we hope to see you on your next visit through our town.

"Old and run down"

1
25/10/2017

Needs to be remodeled. The overall feel of the hotel is dingy and dark. Old smell and uncomfortable. Longview needs some new hotel options, I will not be staying here again. Will stay in Vancouver and drive up.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Thank you for taking the time to share about your recent stay with us, I'm happy to see that you were impressed with the service you received during your stay, but I'm so sorry to hear that you were so dissatisfied by the hotel and your overall stay. We are always looking at ways to spruce up the place, and most recently replaced the carpeting in all of our hallways! We are really happy with how it turned out, and hope to continue making awesome improvements over the next year. We know you have options when choosing your lodging needs, but we hope that you will give us another chance the next time your travels bring you to our area you will think of our wonderful location and give us another chance to provide you with a fantastic experience!

"Stay away!"

1
21/10/2017

Dilapidated motel, broken toilet, loose bathroom tiles, squeaky bed, mediocre breakfast. Parking was very strange too. Front desk clerk refused to give me a receipt which was needed for work purposes. Very rude staff.

BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
Hi Greg, I'm very sorry to hear that your stay with us was anything less than wonderful. Definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns regarding your room or your stay and we will be more than happy to assist you however we possibly can, and I'm very sorry to hear that our array of pastry items, hot and cold cereal, yogurt, fruits, waffles, sausage, hashbrowns and eggs were not to your liking. I believe I was able to find your reservation and have already made a note for maintenance about the issues with the bathroom. As far as not being given a receipt, the desk clerk explained to you that she was unable to give you one because you already got one from Expedia when you made the reservation. The payment information Expedia gives us about your reservation is not the same information that you have, so if she had given you a receipt the information would not have been correct. I do apologize if this was not explained clearly enough for you at the time of your check out. Know that we will be happy to match any rate you see online, and if you book directly with us we will always be able to provide you with a receipt at check out. I hope that you will give us another chance on your next trip through town.

"friends trip"

5
05/10/2017

I have stayed at Best Western hotels as much as possible. They are always clean, friendly, and comfortable beds. The breakfasts are always good and enough food to start the day. This hotel was all of that. I was on a 3 week traveling trip with friends 1 night at a time. Restful sleeping at night, early departure, and on to the next stop. Enjoyable stay.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We value your opinion. So glad to hear your stay was a pleasant one and we look forward to seeing you on your next visit. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.

"Business Stay"

4
05/10/2017

Stayed for over a month and find the room to be comfortable and roomy. Staff was very friendly and accomedating. The hotel is in a convienent location for dining options. Fitness is satisfactory, but the hotel does have a nice indoor pool.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.

"Not my favorite"

2
05/10/2017

Front desk staff is amazing and I can't say enough about Tony! But, the bed was horrible and housekeeping overlooked us the 2nd day. Thankfully, Tony came to rescue and brought us up some clean towels. The rooms were substandard and the shower curtain was mounted waaaay too far into the shower. I felt violated by the curtain! Smirk. I would not recommend this hotel to my friends and family.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.

"Great hotel for the money "

5
30/09/2017

Staff very friendly , room clean . What else could you ask for? A good price , yup they have that also. The breakfast was decent . Pretty the same as all best westerns spread. We will stay here again in either heading to st Helen's or a break on the way to Portland's

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.

"Comfortable and convenient"

4
26/09/2017

This hotel is located right in the middle of Kelso. It is within walking distance of an excellent steakhouse. The room here was very quiet and the bed very comfortable. While I think the hotel is a little on the expensive side I would recommend it if you need a clean room for the evening.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.

"Very nice hotel"

4
24/09/2017

Our bed and shower were both excellent. The breakfast was complete and well laid out. There is a beautiful park close by, that was a great place to walk and unwind. Nice friendly staff, they were very helpful.

"Kelso BW"

2
21/09/2017

Old hotel, in rough part of town, homeless roaming around the parking lot, breakfast was poor, hotel had a smell to it. Rooms are redone somewhat you can tell they tried to give it a face lift. beds were decent. No good restaurants near by. No water in rooms. might want to try the Red Lion instead.

BestWesternHotels, Corporate at Best Western Aladdin Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Hotel"

3
18/09/2017

The rooms are large and clean, This hotel is dated. Horrible location and shares the limited parking with adjoining Chinese Restaurant /lounge which is very loud.. They do the best they can with the situation as it is

"Clean hotel, nice suite"

4
17/09/2017

We stayed at the Aladdin while on a road trip. The suite we had was very large complete with a kitchenette. It does not have a hot tub, which would have been nice. Breakfast was good. Hotel needs some updating, but otherwise-good stay.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for your response and feedback. We do appreciate any tips received to improve our service. We look forward to your next stay with us.

"Sleeping in my car would have been better"

2
16/09/2017

What a dumpy hotel room. It was TINY, bathroom had black hairs on the floor - both long hairs from the head and other "curly" ones. The sink was in the main room. The floor on the side of the bed near the windows had a broken sub floor - you could feel it flex when stepping on it - in multiple places. The lack of sound proofing of the rooms was insulting. The people above us paced in their room until about 3:30am. The man next to us sounded like he was in our room (it was a room with an adjoining door). I heard every cough, snore, and I swear I could hear him roll over in bed. I refused to shower there because I wanted to out ASAP. I rated them a 2* because the free breakfast was actually good, and the lady stocking the food was nice.

"A little outdated - but clean and comfortable."

4
13/09/2017

We stayed for 1 night on our way. The room was clean and comfortable but could use some updating. For a 1 nighter, this motel was great. The breakfast the great. Lots of options - fresh fruit, eggs, sausage and waffles. Better than some restaurants.

BWAladdin, Staff at Best Western Aladdin Inn, responded to this review
Thank you for your response and feedback. We look forward to seeing on your next visit.

"Clean and quiet"

4
11/09/2017

A nice place to stay in a very busy and otherwise nondescript area. A typical best western with quality amenities and friendly staff. The girl at the desk had us checked in and ready in under 15 minutes.

BWAladdin, Front desk staff at Best Western Aladdin Inn, responded to this review
Thank you for your response and feedback. We look forward to seeing you on your next visit

"Kelso Highlander Fan"

5
07/09/2017

The Hotel was very clean , carpets were new and so was the warming pans in the breakfast area. The staff was friendly and the breakfast area was well stocked and very clean. Aurora keeps the area very picked up and food constantly filled up in the trays. She is very personable to the customers.

BWAladdin, Front desk staff at Best Western Aladdin Inn, responded to this review
Thank you for your response and feedback, Aurora is a champion. We look forward to seeing you on your next visit.

"Good location and affordable"

4
06/09/2017

The price was right, it was clean and comfortable. Hotel staff was pleasant. Breakfast was pretty good. Location is in town, easy access to everything we needed. Air conditioner took a long time to cool the room off though.

BWAladdin, Front desk staff at Best Western Aladdin Inn, responded to this review
Thank you for your response and feedback. We look forward to seeing you on your next visit.

"Breakfast is the Star"

4
02/09/2017

Great breakfast!- Muffins, cereals, oatmeal with many toppings, scrambled eggs and egg white patties, hash browns, link and round sausages, bages, English muffins, cheese (for a nice breakfast sandwich), fruit, coffee and juices. Clean, the tooms could be a bit larger and we find both the bed too soft and the pillows too large to be comfortable. Shampoo, but no conditioner or lotion. Good location, very friendly staff.

BWAladdin, Front desk staff at Best Western Aladdin Inn, responded to this review
Thank you for your response. So glad to hear you enjoyed our breakfast. We look forward to seeing you again on a future visit.

"Aladdin Inn, Kelso, WA"

5
29/08/2017

Excellent place to stay. Clean and well maintained. Friendly staff but parking was limited if you get in late. Breakfast was good but seating was crowded. Didn't use the pool or gym but it looked like it would be fun. Well worth the price paid.

"NICE BIG ROOMS VERY CLEAN"

3
28/08/2017

The hotel is older but well kept. It looks like some of the rooms are being renovated. It was clean in a good location to I5. The staff was great to deal with. The breakfast was ok with the usual stuff.

"Great Stay"

5
17/08/2017

This is a quiet hotel located away from the freeway. We were very satisfied with our stay. They met our needs for a handicap accessible room. It was spacious. We appreciated air conditioning that was easy to work and did a great job of cooling the room. Breakfast had lots of variety and was well stocked. All staff were friendly and helpful

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for your response and we look forward to your next stay with Best Western

"Confortable and Clean"

4
10/08/2017

The rooms are clean, beds are comfortable, staff was very nice, breakfast was good had a lot of choices but was the same everyday. Good location to anywhere you want to go in the area. Recommended !!!

BWAladdin, Front Desk Associate at Best Western Aladdin Inn, responded to this review
Thank you for your review of our hotel! We very much appreciate your positive review since these reviews are critical to the success of any business these days. Please know that we are always trying to improve breakfast selections and provide a variety of items that people will enjoy and will continue to make improvements wherever possible. We hope you'll stop by again next time your in the area. Have a great weekend!

"Not a bad place to stay for the night"

4
07/08/2017

I recently had a good experience staying at the Aladdin in Kelso. It was just for one night, and the staff was helpful and courteous. The overall appearance of the hotel from the outside is a bit old, and not what I'm used to with Best Western, but overall once inside, it was a pleasant stay and accommodations were good. There were plenty of choices for dining close by, and the breakfast in the morning at the hotel was very good!

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for your feedback and we look forward to seeing you in the future.

"Good place for an overnight stay"

4
02/08/2017

Stayed here for 1 night while traveling through the area. Room was clean, beds were good, bathroom a bit small, but functional, wifi was good and plenty of parking. It was a short drive to the center of town with an assortment of restaurants available there. Breakfast had a nice selection of food/ beverages although the breakfast room was small so getting a table to sit was a hit/miss thing. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. However, for a 1 night stay and the price paid, it was a good experience and I would return there again.

BWAladdin, Front counter staff at Best Western Aladdin Inn, responded to this review
Thank you for response and we appreciate all feedback given to us to help improve the stay of our guest.

"Good Sleep"

4
02/08/2017

Good facility close to river and downtown, Parking is a little tight, but made it OK. Breakfast was hot and tasty. No real complaints. Good access to local businesses , internet was handy and fast enough for what we needed.

BWAladdin, Bonni at Best Western Aladdin Inn, responded to this review
Thank you for your response and we look forward to your stay with Best Western.

"Home Base"

5
30/07/2017

Excellent customer service, great motel on the Rider rewards program. Used the motel as a base for our motor cycle tour of Northern Oregon, and the coast. The pool was a great addition after a days ride. The morning breakfast was superb, every thing was hot and fresh.

BWAladdin, staff at Best Western Aladdin Inn, responded to this review
Thank you for your response and for choosing our hotel for your base. We look forward to seeing you again in the future.

"Annual Oregon Coast Trip"

4
25/07/2017

We checked into the hotel at 11:00pm and the staff were very friendly. Although the hotel is older the rooms and hotel are maintained and clean. We didn't use the pool but it looked bright and clean also. Breakfast was good with a variety of food.

"excellent place to stay"

5
16/07/2017

We enjoyed the hotel for 1 night. There are absolutely nice place to stay. We used two queen beds room. The room was nice and clean. The beds are comfortable, the pillows are fluffy enough. The bathroom was clean. You can enjoy the swimming pool in the hotel. The hotel close to restaurants.

"Lodging Kelso, Washington"

4
15/07/2017

Excellent Hotel great Bed, very good shower and good fitness equipment. Would recommend this hotel and will come back again. Could be in a better part of town, but the facilities were great and the staff very helpful.

"Great Hotel"

5
12/07/2017

This hotel is a great hotel to stay st. It is close to Mt. Saint Helens. The room I stayed in was very clean and had a great kitchenette. The staff was helpful printing out directions for my trip. I would stay here again for both business and pleasure.

"Had a great stay, but was double charged"

4
10/07/2017

Everything was great, the pool was small, but very warm. Thing were clean until the last day my puppy found a cracker under the bed...no ours, we did have crackers. Yes dogs get to stay. There are shopping places close, Big Lots, food, Ace, mall close for shopping. But was so disappointed when expedia charged me and the room charged m less at the motel. I was double charged!!! Just be careful it is old but clean and comfortable...we were on first floor by the pool window. NO ELEVATOR

"10 mins"

4
10/07/2017

Rooms with 2 queen beds for a family staying multiple days kind of small but amenities were good. Beds too firm and uncomfortable. Very nice pool and clean. Breakfast options are great but not enough seating for families. Considering other hotels in area that I saw and heard of from friends and family this is a great choice.

"Ok"

3
08/07/2017

Fair no comment we basically didn't get upgrade that I was expected due to my platinum status, it is a little disappointed hopefully I can be recognized in the future. Hopefully we can be explained with our benefits of our current status. However, the room and breakfast is well presented but the property didn't have any elevator which is too hard for us to bring our luggages to upstairs but luckily the staffs found 2 rooms on the first floor for us. Mm mmm mmm mmm mmmm mm

"Rhoda"

5
05/07/2017

This is very clean and convenient hotel. They have indoor pool that is kid friendly and great breakfast. Great price, friendly staff good location. We needed some extra time in our room and t h ey had no problem letting us stay a little longer

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Rhonda, Thank you so very much! We're happy to hear that you enjoyed your stay and that by having the late check out the kids were able to swim that much longer! We hope to see you next time you're in town. Thanks Best Western Aladdin

"Zero bells and whistles"

2
03/07/2017

Hotel is very outdated! Carpet and AC smelled funny too. For those with kids, medical issues or disabilities THERE IS NO ELEVATOR so all belongings have to be lugged up to the 2nd floor. Breakfast was microwaved food served cold in a tiny cafe where you had to fight over table space and que for 15 min for a chance at a waffle. The hotel and town are tiny and i feel we were way overcharged

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi 109rebeccav We're all so sorry to hear that your stay here with us wasn't up to our standards. We want all our guest to leave here feeling like they had a great stay and are sorry to hear that's not the case for you. Please if you have any issues during your stay let the front desk know right away. Thank you for your review, we value all feedback, Best Western Aladdin

"Nice hotel"

4
30/06/2017

Stayed here for a few nights while exploring Mt. St. Helens. When we checked in we were told that we were being upgraded. What a nice surprise! We had a huge room with a kitchen where we happily cooked our dinners. Housekeeping was exceptional. Breakfast was good with plenty of nice choices. Only quibble: people came into the breakfast room in bare feet, really gross, it's not their house. I mentioned this to the front desk clerk who said what do you want me to do? Suggestion to management: post a sign outside the bfast room requesting that guests have shoes on.

"Nice and Clean"

5
29/06/2017

We chose this Best Western because of the reviews. It turned out to be a good choice. It was clean with comfortable beds, flat screen TV, and good wifi. There are restaurants nearby. We tried the pool and work out areas, and they were in nice shape, also. Breakfast was well tended with hot foods available. The only odd thing about this place is the parking. It's goes one way around the shape of the hotel. We'd go back to this hotel again.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Dear e5ers, Thank you so much for such a great review, they really mean the world to all of us here! We're all so happy to hear that your stay was great, just as we hope every guest stay is. We hope that you'll be back in town again soon and staying with us. Thanks Best Western Aladdin

"Home away from home"

5
23/06/2017

Have stayed here many times on trips from home to see family in the PNW. Gets you past Portland congestion and is a straight shot to Seattle. Full breakfast, comfortable bed, and mostly quiet at night.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi TimH706! A home away from home is one of the best compliments we could receive. We really try to make everyone's stay away from home as comfortable, clean, and accommodating as possible. Hopefully you'll be back in town soon and you'll stay with us again. Thanks Best Western Aladdin

"Best Best Western"

5
20/06/2017

After I had made a mistake booking my room, operator error, I found I had booked it in the wrong month! We received the bill and discovered my mistake! Well Brittany(?) Talked to the GM and the owners and they comped our room for the night that I had screwed up! I did not expect that as it was my error, but they did! It was a fantastic visit! The hotel is nice, quiet, there was a little league tournament going on that weekend, but you would have not known! So to all that fixed my mistake thank you, we will be back!

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Dear Marty K, Thank you so much for taking the time to leave us this review. You were so polite and understanding that we were more than happy to help assist you with the reservation errors. We're glad that you came and stayed with us and had a great stay. We hope that the next time you're in town you'll stay with us again! Looking forward to seeing you again someday, Best Western Aladdin

"great place"

4
19/06/2017

My family and I stayed here for 3 months while I was doing business. We stayed in a room with a kitchenette. It was perfect for our family of 5. Most of the staff was great. Pool is nice and big. breakfast is good. Brittney the manager is great. The only down falls are, I do wish there were more than 1 washer and dryer and our room looked out to a drug house. We would stay here again.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi nac0le, We all enjoyed having you guys stay with us for so long and were sad to see you leave! We all wish you the best of luck with your new home and hopefully we'll see you again someday! Thanks, Best Western Aladdin

"Great hotel"

5
14/06/2017

Inexpensive too!! Older hotel but kept up nicely. I was on the bottom floor so of course I heard the room above me. Location made it easy to go to many locations. Even with a kids baseball tournament going on things were quiet. Didn't even realize they were there.

BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Klhs5637! Thanks for the perfect review! We're always so happy to see 5 out of 5 and hear that our guest enjoyed their stay with us. We hope if you're ever back in this area you will stay with us again. Thanks again, Best Western Aladdin

"Great Hotel. Good Location."

4
12/06/2017

Great hotel. Close to a downtown area but not many attractions near by. Good for passing by or visiting family in the area. Not on the highway maybe under 5 miles away. Parking is scarce but free. Quality is great. Breakfast above average.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Aaron B, We're all happy to hear that you thought our hotel was great and in a good location! We are not directly off the freeway we are 1 mile away and we feel this is an advantage for guest since it's a lot quieter. Thanks for leaving us such a great review and we hope to see you again someday. ~Best Western Aladdin

"Great Hotel"

5
11/06/2017

This was a great place for a quick overnight stay. The rooms were extremely clean as was the entire hotel. The staff is friendly and the breakfast was definitely adequate. Would not hesitate to stop here again.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Dear 113lucillec, We're all so happy to see a perfect score with such great comments! Thanks for taking your time to leave us this review, it truly means so much to all of the staff here. We're glad to hear that you would stay here again and hope we'll get to see you again in the future. Thanks again, Best Western Aladdin

"Stinks"

1
07/06/2017

Smells bad floors creek like crazy and there is no parking. Breakfast was great one the best surprisingly. This is more like an old super 8 than a best western but for Longview which has the worst selection of hotels in the state

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hello Gabriel W, Thanks for the feedback, we value all feedback so we can learn where we can improve. We're sorry to hear that you're stay wasn't up to our regular standards and wish we could have resolved that issue for you. Please if you ever encounter anything wrong during your stay let us know right away so we can resolve it. We're happy to hear that you though our breakfast was on of the best, we work very hard to keep items hot, fresh and stocked at all times. Thanks again, Best Western Aladdin Inn

"Nice property for an overnight in the area"

4
02/06/2017

Staff was very friendly, check in early and room was ready. Room clean and comfortable. Breakfast was a little skimpy, but food was very good. Internet access was explained on check out. Strange way to use a password,

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Don S, We're sorry to hear that you though our breakfast was a little skimpy. We have so many options that we have for our guest including make your own breakfast sandwich, make your own oatmeal bowl, make your own yogurt bowl, and make your own waffle. Please if you're ever back in town stop by and let me know what you think we could possibly add, we would love the feedback. I'm sorry to hear that you had an issue with connecting to the WiFi and wished we would have known about this during your stay so we could have explained it then. Our password is case sensitive and does include a symbol, but that is only to ensure that our internet is safe and secure. Thanks for the review and we hope to see you again Best Western Aladdin Inn

"Great staff "

4
25/05/2017

I stayed here with my hubby while he was at a conference. The room was clean and had no odors. This is a pet friendly hotel but the rooms are designated so no funky pet smells in ours. The complimentary breakfast was scrambled eggs sausage patties and hash browns (which needed longer cook time). There was also fruit and yogurts with pastries and breads and assorted cereals and juices. The staff made the stay incredible. We left our pet with my daughter at the last minute so we needed to change out of our room and the front desk girl was great about it. For a moderately priced room it was well worth it. The Office restaurant is just down the street and should not be missed. Fondue for miles!!!

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Thanks for the great review! We're all glad to hear that you thought all of our staff was incredible, everyone works really hard to ensure guest have the best stay possible so we love hearing that in our reviews. I actually did not know about the office restaurant and just looked it up. It looks great and I will definitely be giving that a try so thank YOU for that recommendation! We hope you'll stay with us again Best Western Aladdin

"Dated Facility"

2
24/05/2017

While the hotel is clean it shows its age by having dated, worn and tired facilities. Colors and decorating all reflect an earlier era. That being said it was comfortable and served its function adequately

"Was pleasantly surprised "

3
20/05/2017

The staff was very friendly and helpful. When I first walked in, I was skeptical because the lobby screen window was bent and it had an old odor throughout. The carpets could be replaced and a little attention to details that you get with big hotel chains. But my room was great! Spacious and clean the bed was comfortable and I slept all night! The breakfast was perfect for me. there was a lady in there cleaning and refilling food all morning. I would absolutely stay here again.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Dear Rduck25, Thanks for leaving us a review, we value all guest feedback. We're happy to say that the next project is the interior carpet and it has been ordered so it will be installed very soon. We're happy to hear that you enjoyed your room and breakfast. We have a wonderful staff that really does a great job. We're happy to hear you will stay here again, and hopefully the new carpet will be in by then! Thanks Best Western Aladdin Inn

"Older but Comfortable"

3
16/05/2017

Excellent service at the front desk. Easy access to the room, with lots of parking Rooms are somewhat dated, but the bathroom was first rate with good shower and lots of hot water Breakfast is included and the layout and attention was great - everything everywhere was very clean Would recommend to travellers - rates very reasonable

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi Dave S, Thanks for such a excellent review of our property. We love hearing guest that have so many positive things to say their stay with us. We appreciate that you would recommend this to travelers because that's one of the best comments a guest can leave. We hope you'll stay with us if/when you're ever back in town. Thanks Best Western Aladdin Inn

"Excellent customer service!"

5
16/05/2017

I have stayed here 5 times in the past few months. I always have a perfectly clean room, the staff have provided everything that I have needed, and I have been able to check in early when needed. Breakfasts are great, also! I plan to continue to stay here whenever I am in town!

"Great sleeping experience. The best breakfast choices compared to many other hotels."

4
02/05/2017

This is not a fancy place and there could be newer carpets on stairs and floors in hallways . The location is easy to find and not scenic but we just needed a bed for the night and slept very well. Bedding and bath linens were fine.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi 1stFriday, We love all guest feedback so we appreciate you leaving this review. I'm happy to say that we are replacing all the hallway and stairs carpet very soon. We have ordered the carpet and once it comes in we will be installing it, and were all so excited for that. We're happy to hear that the location worked out well for you. We're glad to hear that you got a good nights sleep, that's one of the most important things when staying at a hotel. Hopefully we'll see you next time you come through town and you can check out our new carpet. Thanks, Best Western Aladdin

"BW Aladdin, Kelso, perfect for Mt St Helens"

5
02/05/2017

Hotel is great location for visiting Mt St Helens. Very close to 3 Rivers Mall with plenty of restaurants and shopping. Quiet room, clean, plain and functional. Indoor heated pool. Staff is great and helpful!

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hello Constance U, We are always so happy to see all 5's on our reviews, so thank you so very much! We are located only 10 miles from the exit to Mt. St. Helens which makes us one of the closest lodging options. Our location is great and we have many restaurants and stores in walking distance which is nice for people who want to stretch their legs after a long road trip. Thanks for such a lovely review, it really makes all of us here so happy to see! Best Western Aladdin

"check your breakfast"

3
01/05/2017

just a little note check your breakfast before serving, during our stay there was a hair in the scramble eggs, I guess this could happen at any restaurant as well but just a heads up. overall the stay was ok, the beds are not very comfortable, but for the price it could have been worse.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Dear Blanca P, We do sincerely apologize that you found a hair in your food, obviously this is something that we never and we do take every precaution to make sure it doesn't. Coming from 14 years of working in restaurants I can tell you that sometime this does happen even with all precautions taken. Again we are so sorry about this and we'll look into seeing if there's anything else we can change to ensure it doesn't happen again. Thanks Best Western Aladdin

"Fine for overnight stay"

4
29/04/2017

Stopped overnight in Kelso on our travels home. Friendly helpful staff, the comfortable, quiet room and a good selection of items at breakfast made the BW Aladdin a good choice. We would recommend the hotel to friends.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hello RonH28, Thanks for the nice review. We always love hearing that the staff was great, you had a comfortable stay, and the room was quiet. We have been working very hard to improve our breakfast and it's great to see you think our selection was good and that you enjoyed it. Hopefully we'll see you again if you ever come back through town! Thanks, Best Western Aladdin

"Great Staff"

5
23/04/2017

We had a group of people staying at the hotel and the staff was very accommodating and helpful. Went out of their way to make us feel welcome. The pool was a welcome activity and right by the front door of the hotel. Breakfast was hot and they kept up with the large number of people being served.

BWKELSO, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi sandrahF935CC, Thank you so much for leaving us such a perfect review, we all appreciate it very much! We love having groups come stay here and will do anything we can to ensure everyone has a great stay and most importantly have fun too! Our breakfast attendant works really hard to keep all items stocked and hot and she does a great job. We're happy to see that you enjoyed your stay and hope if the event is here again next year that you'll all stay with us again! Thanks so much Best Western Aladdin

"Comfortable beds"

3
22/04/2017

The most important thing to us when we travel is a comfortable bed. The beds were so comfortable! The breakfast was ok - fair selection and hot. The staff were really friendly and helpful. Good distance to amenities.

"Slept like a Baby"

4
16/04/2017

We spent one night. Reception was helfull, nice, etc. The room was large and clean. Bed and linen were comfy and soft. Nothing bad to say. Perfect for a night or more... Best Western is always a good choice when you are on the road.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear voyageur5453, We're so happy to hear that you slept like a baby, getting a good night sleep when your staying in a hotel is one of the most important things. Our staff works very hard to keep our whole property clean so we all love hearing in our reviews that guest are noticing. The best thing to hear is that you have nothing bad to stay and the Best Western is always a good choice! We are proud to be part of the Best Western family. It's a great company with very high standards that all hotels must adhere to. Thank you for such a lovely review. We hope you'll be staying with us next time you come through town. Best Western Aladdin

"Wonderful Stay"

5
15/04/2017

This Best Western was friendly and excellent for families I noticed. The rooms were clean pool was being used. Breakfast was well looked after. All the staff were verse helpful with anything you needed assistance with.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Helen B, We all thank you so very much for giving us the best score possible, it truly makes all of us so happy when we see these great reviews! We pride ourselves on being a family friendly hotel and are always happy when guest can enjoy our warm indoor pool. All of our staff takes guest satisfaction very seriously, we we truly appreciate all your great comments. We hope to see you next time you're in town! Thanks Best Western Aladdin

"Good place "

5
14/04/2017

Stayed six night why here on work! Stayed at other hotels in this area this one is one of the best. It is a but has been kept up! Very clean and very friendly staff. I would have no problem staying here again!

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello Masterviva! Thank you so much for giving us a perfect score! We're all so happy to hear that you've stayed at hotel hotels in the area and you consider us the best. That's the best compliment anyone could have gave us, thank you. We hope you'll be back in town again soon and that you'll stay with us when you are. Thanks again Best Western Aladdin

"Take a lever to force shower on"

2
14/04/2017

Shower needs excessive force like it's about to break. Breakfast was very poor compared to other best westerns. It seems like a local business hotel and not one for tourists. Not a place to stay if going to mount saint Helens. The sheets didn't fit the bed so expect to be uncomfortable when you wake up.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello Neil d, We're so sorry to hear that your stay wasn't up to our normal standards. I was the employee that checked you out and went to your room to check to see if the shower was working ok. As I explained when we went down to your room all you had to do was pull the knob out to turn the water on, and turn it left of right to adjust the hot or cold water. Again I'm sorry that this may have caused you any issues during your stay. Please if you ever encounter any issue at all during you stay dial "0" from the phone in your room so we can resolve that issue for you. We have staff at the front desk 24/7 and would be at your room very quickly. We could have easily been able to resolve this for you during your stay, but since we were only informed upon check out there wasn't much more we could have done to help. We're sorry to hear that you didn't particularly care for our breakfast. We try to offer a wide variety of food and usually guest love it. We quality check the temperatures of all our hot items every 30-45 minutes. We crack our own eggs, cook the sausage, and bake potatoes hourly. Along with the many hot items we have we also offer an array of pastries, bagels, muffins, cereals, and yogurts. We also offer a non-dairy milk potions as well as gluten free options. Our hotel is only 10 miles from the Mt. St. Helens exit and guest usually love staying here while going to visit the mountain. There is only 1 motel located at the exit so we are one of the closest options for lodging. Again we're sorry to see that your stay wasn't as great as we would like it to be, and please if you ever have an issue during your stay call the front desk right away so we can have a chance to resolve it for you before you depart. Thanks Best Western Aladdin

"Excellent pet friendly choice"

1
09/04/2017

Lovely pet friendly room even provided bowl, mat and treats. Helpful staff, excellent full healthy breakfast. We enjoyed a lovely meal close by and a restful sleep in a very quiet, comfortable spacious rooms.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear sheamuskeremeos, Thank you so much for taking the time to fill out this review for us, we appreciate all feedback from all our guest. Your comments are great and we appreciate them very much; however, seeing that there were only 1 out of 5 on our score is concerning to us. Was there anything in particular that went wrong during your stay? If so please call us directly so we can discuss these things with you. We're so happy to hear that you enjoyed the doggie bowl and treats in the room. We like out furry friends to have an enjoyable stay just as much as their humans! Thank you, Best Western Aladdin Inn

"Nice, Comfortable Hotel"

4
08/04/2017

This is a very nice hotel with an attentive, helpful staff. Our room was neat, clean and spacious. The breakfast was dependably delicious, complete with two varieties of hot eggs and two varieties of sausage plus home fried potatoes daily. The breakfast room was large and particularly well-cared for, offering a very wide variety of other foods, including waffles, cereals, fruit, yogurt, pastries, and beverages.

"The staff was great!"

2
30/03/2017

The staff were very good, helpful and courteous. The breakfast was very good. The hotel is dated it needs remodeling and updating. The room was provided with everything needed. The cleanliness of the room was so so. The bed was hard and uncomfortable.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Veronica022, We appreciate you taking your time to leave us a review. We're all happy to hear that you think our staff is helpful and courteous. We all love our jobs and always want our guest to have the best stay possible. We couldn't help but notice that we received 2 out of 5 for our score which isn't up to our standards of what we want to see. Please if there's ever anything we can do to improve your stay let us know while you're still here so we can resolve any issues you may have encountered. We hope that you stay with us next time you're in the Longview/Kelso area! Thanks so much, Best Western Aladdin

"Friendliest staff."

5
23/03/2017

This hotel is always very neat and clean when ever I stay here, which is often. The staff is very friendly and knowledgeable about the local events going on and what activities are happening. If you have a question they are ready to help you in any way. The breakfast room is always neat and clean plus always is stocked with all kinds of goodies to eat. Need I say more. I will be back again next month.!!

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello Joanne, Thank you so much for taking your time to fill out this review for us. It truly means so much to all of us when we see such positive comments. We all enjoy having you as a guest and look forward to seeing you and your family next month. :) Thank you again Joanne, it means so much to us! Best Western Aladdin Inn

"A GREAT hotel with wonderful staff"

5
17/03/2017

The hotel has wonderful rooms with a full kitchen making it perfect for an extended stay. The breakfast is over the top for the price range this place offers and makes my stay here soooooo wonderful! The full refrigerator, microwave, tons of other items to include plates and bowls, just makes this a nice 'home away from home'.

"Visit"

4
28/11/2016

It was great. We needed a place to stay for the tournament and I chose here because of the reviews. We were not disappointed with the stay. Kids enjoyed the pool and breakfast was good. Lots of other kids though and parents let them run around the hotel. That was the only thing I didn't appreciate however disrespectful kids aren't the hotels fault.

"Average"

3
18/11/2016

Need more parking little bit more cleaning different variety of breakfast matter that has center or channels on TV Update rooms update plugfor iPhones and security a lot of people outside don't stay there at the hotel Rome around in the parking lot text about the back trucks view

BWKELSO, Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello, Thank you for taking the time to write a review about our hotel, but I'm very sorry to hear that we weren't able to exceed your expectations! While we do offer cold cereals, oatmeal, sausage, hashbrowns, eggs, yogurt, fresh fruit, waffles, and a large variety of baked goods, I'm very sorry you couldn't find something to satisfy your palate. We strive to make every guest experience a fully enjoyable one though, so please do not hesitate to make a suggestion for an additional item you would like to see on the menu! We are always growing and always listening to guests to find out how we can improve in the future. We have gone through much updating over the past few years, and some of those updates did include some USB plugs in our Kitchenette Suites - these rooms are quite spacious and one-of-a-kind for the area! We invite you to check one out the next time your travels bring you through town! I understand your concern regarding security. Know that we do have cameras recording all parts of the parking lot and inside public areas, as well as a 24 hour front desk monitoring these cameras and security driving around during the night. Please do not hesitate to let us know at any time during your stay if you have any concerns. Finally, as far as the parking situation, that is something we are working on. Perhaps our plans will have come to fruition before your next visit to the beautiful Pacific Northwest!

"Very good"

4
18/11/2016

Nice place, one semi-irritable staff member. In all, definitely recommended. Good location and a very good quality (for the price) breakfast. My room was "like new" and clean and quiet. I can't comment on other Kelso hotels but this one is excellent.

BWKELSO, Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello Allan, Thank you for telling us about your time here at our hotel. I'm again very sorry about the issues you experienced, but I do hope the email we sent in response to your survey helped explain your situation a little better. That said, I'm thrilled to hear that you had an otherwise excellent stay! We know you have options when choosing your lodging needs, and we thank you, that as a Best Western Rewards member, you chose to stay with us. We look forward to seeing you again the next time your travels bring you to the area!

"Good choice for the location"

3
14/11/2016

Good Best Western value, great breakfast, comfortable room, very helpful and friendly staff, the best choice for the location, convenient to the Mt St Helens area, access to the coast and the highways.

BWKELSO, Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Donald, Thank you so much for taking the time to tell others about your experiences here at our hotel. I'm sorry that we did not exceed your expectations, but I'm so glad to hear that you had a satisfying stay with us. We are the closest Best Western to Mount St Helens' crater, and we get quite a few Mountain visitors passing through the area! I hope you had a wonderful visit, as it can be quite a magical experience. We again thank you for choosing to stay with us, and we hope to see you again on your next trip to the beautiful Pacific Northwest!

"Good for a one night stay"

4
30/10/2016

Kelso is not the "garden" spot of the state, but if you're traveling north or south on Interstate 5 for some reason you might need a hotel in this area. This hotel is fine, certainly nothing special, but adequate. I wouldn't suggest walking the area, About a 5 minute drive away is a Sizzler restaurant that we found to have excellent food.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Goodness4you, Thanks for taking your time to write a review on your stay here with us, we really appreciate all feedback. We do tend to be a regular stopping point for guest that are traveling on I-5 and enjoy hearing about everyone's travels when they stay here. I'm glad that you enjoyed eating at the Sizzler that night, I think you asked me for the directions there. We hope to see you again soon in the future and hope your travels are safe and full of fun life lasting memories. :) Thanks Aladdin Inn

"Whew!! A Port in a Storm"

5
09/10/2016

We're on the way home from Sacramento. With 120 miles left to go, the sky opened up, and all the animals were lining up, two-by-two. Well, I can take a hint. So, we scooted into Longview for some dinner, and I called the Aladdin. With the rain that was coming down, getting close to dark, and one dead headlight, I didn't think driving the rest of the way home was a brilliant idea. Got a room reserved, and 30 minutes later, I'm in it writing this. I picked Aladdin cuz we've been here before, and know it to be a nice place. Happy to see nothing's changed.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Shop99er, We're so glad to hear that your are a returning guest, we love seeing our guest regularly and always look forward to catching up. Yes we do get quite a bit of rain and I can understand not wanting to push on driving when you can have a cozy bed to relax in instead. We hope that next time you're passing through you'll come stay with us again. We know there are other options here in town but are always happy when guest choose to come back and stay with us again. Thank you for your continuing business, it means a lot to us! Thanks again, Aladdin Inn

"Excellent Best Western"

5
22/09/2016

My husband and I stayed at this Best Western on our way out of Mt. St. Helen. It's a bit off the highway, but no problem to find with a gps. We did not have a reservation, and the night manager was excellent in giving us an "online" best rate (lower than the rate quoted by BW general reservation number). The room was clean, bed comfortable and breakfast excellent - scrambled eggs, sausage, hash browns, real granola, and the other usual fare. There is a very nice indoor pool.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear LisaW781792~ We can't thank you enough for giving us 5 out of 5, this truly makes us so happy to see! I'm glad that we were here and able to accommodate you while you visited Mt. St. Helens. Yes we are a mile from the freeway, but that means less freeway noise and way more options for food closer by as well as shopping. If you ever come back to the area we would love to have you stay with us again. Thanks for the amazing review, Aladdin Inn

"One you can count on"

4
14/09/2016

Always a pleasure to stay in a place that has consistency, great breakfast to start the day. Would recommend to close or new person. On our trip across the west coast or inland Best Western works for us.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you Darlene C, We're so happy that you are a loyal Best Western guest! Thanks for posting such a lovely review of our property and Best Western as well. From all of us here we thank you and hope to see you again someday soon. Sincerely, Aladdin inn

"One-night stay in Kelso for Scottish Festival"

4
12/09/2016

This is a nicely kept facility with a very nice breakfast and comfortable room; well-lighted parking, ample spaces, handy entrances/exits to rooms. For those who like swimming, there is a very nice pool right off the lobby, although we did not use that ourselves. A nice ramp into lobby for those needing handicap accessible facility. Although I felt the bed was comfortable, my wife did not think it was. But the room appeared to be adequately clean.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello normengl~ Thank you so much for such a wonderful review. We are really happy to hear that you were so pleased with your stay here with us and appreciate that you took the time to write this review telling others about your experience. I hope that you will be back to stay with us again soon! Thank You Aladdin Inn

"Pretty Average. Expectations Met"

3
12/09/2016

We stayed here over labour day long weekend for 2 nights. Pros: -Easy to find off the I-5. It didn't take long to navigate the area. -Rooms were somewhat updated and linens were clean and fresh and beds were comfortable. -Continental breakfast included. Decent food items as well. Eggs, hashbrowns, sausage and fresh fruit were some of the options. -Staff was friendly and courteous. Cons: -Building has been rehabbed, but it's still old so the hallways and stairwells smelled musty. Rather unpleasant. Ashtray and smoking area is located immediately outside of the side door. I also found that to be distasteful. -I found that it was quite loud. Everything from hearing the neighbouring guest's shower running to cars driving by outside to doors opening and closing in the hallways. It was rather disruptive especially when I was just nodding off. All in all, it was an average accommodation that fulfilled a need. I usually look for Best Western's because I know that they are a reputable chain, but I would likely consider staying elsewhere if I was in the area again.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Kelly C~ Thanks for saying such positive comments about our staff, room cleanliness, and breakfast. These are all things that we consider to be very important and love to hear that our guest have noticed them. Yes our building itself was built a while ago, but I assure you that we are always doing everything we can to renovate, update, and remodel. I do apologize that your room was loud and I will be discussing this with the owners to see what types of improvements we can make to assure this is resolved. Thank you for taking time to write this review about our property, we truly appreciate your feedback. Aladdin Inn

"Passable for a short stay"

3
30/08/2016

We were looking for an inexpensive place to overnight to break a long journey, and chose this member of the Best Western chain based on its location and the fact that it is part of a well known brand. The reviews at the time were mixed, but had enough good ones that I thought it would be a safe bet. When we arrived, we noticed right away that the building is a little more run down than the photos suggest, but the reviews mentioned that there was some updating going on, so we didn't worry about it too much. When we checked in and got our key cards, we went along to our room, and when we opened the door, we were surprised to find someone else's luggage in the room! We went back to the front desk and explained what happened, and the desk clerk seemed very surprised, as the computer showed that the guest had checked out...hmmmm. We were given another room, but it made us rather nervous, since there didn't seem to be any explanation as to how this happened, and we wondered whether someone might be able to access our room because of the same mistake...hmmmmm We went for dinner to a restaurant that was suggested by another staff member, which turned out to be a great place, and lots of fun. We came back, planning on an early night so that we could get an early start in the morning. As we spent more time in the room, it became very apparent just how thin the walls and floors are, and how much noise passed between them from other guests. The people above us sounded like the were re-arranging the furniture every 30 minutes or so, and we could hear most of the conversation going on next door. I realize that this building is old, but, really, Best Western shouldn't be hanging its name on this kind of place without a complete renovation. The carpets were old and needed replacing, and the fixtures were all pretty tired as well. To be fair, I think the beds in our room had been replaced, and were quite new and very comfortable. Thankfully, all the travellers above and around us were pretty quiet by around 10:30 or so, and we actually had a very good night's sleep, but I shudder to think what might have happened if there had been active children, or people who wanted to party a little - it would have been impossible to sleep. Breakfast was, in a word, disappointing. I wasn't really expecting much, because the price point of this motel is relatively low, but the eggs were pretty tasteless, the sausages greasy, the fruit salad was mostly melon, had already run out, and was not replenished. There were three cereals on offer, but little else, and the bread/bagel/muffin choices were not very nice quality. The best thing they had was the waffle maker, which turned out very nice waffles. The staff, apart from the room mixup, was pleasant and the rooms were clean, but I wouldn't stay here again, because it's just too noisy.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Marvox, Thank you so much for taking your time to write such a detailed review of our property, we appreciate all feedback and take it very seriously. I'm sorry to hear about the mix up with the room that you were first checked into, and I assure you that this isn't something that happens regularly. Unfortunately for you it happened, but I'm glad to hear we were able to offer you a solution right away. As you mentioned we are always in the process of updating our hotel, the next big item we plan to to is replace interior carpet which is something were looking forward to do. If you are ever staying in a hotel and you feel the guest next to you or above you are too loud or think it might interfere with your sleep please call the front desk right away. We have many solutions that we could offer you to resolve that issue and assure you have a pleasant nights rest. I'm truly sorry that you felt our breakfast was disappointing. We really try to offer as many items and variety that we possibly can. We personally crack each egg every morning and scramble them here ourselves. I'm sorry if you felt they were a little bland, we do not add salt or pepper to them because some guest can not have that in their diet and we try to be accommodating to everyone. We offer sausage, eggs, potatoes, make your own yogurt bowls, make your own oatmeal bowls, freshly cooked waffles, a variety of fruits, yogurts, bagels, english muffins, toast options, cereals, gluten free options as well as pastries and other items. I do apologize if you couldn't find anything that you liked, but I want to assure you that all items are fresh, and we prepare the hot items here every day. I hope that you will consider staying with us again in the future so we can offer you an excellent experience. Thank You, Aladdin Inn

"Great stay"

5
29/08/2016

Never go wrong with a best western. Friendly helpful front desk staff. Safe parking, well lit at night. Clean tidy rooms, comfy beds, lots of towels. Generous continental breakfast. Quick check out. Thank you

"Great!"

4
28/08/2016

Really nice place with big & clean and big rooms. Check In was quick and really friendly. There is also an indoor pool (which I didn't visit). Parking around the building is free. Breakfast is basic and OK. I shall be back.

"Outstanding maintenance details"

5
22/08/2016

It is unusual when a hotel has a perfect score on annoying items such as AC, lavatory drain, bathtub drain, shower head, door latches, lights, TV etc. This place was perfect in that respect. Amenities excellent. Flaws: breakfast room was a little small in view of the high occupancy.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Eral P, Thank you so much for such a great review! We do take all those things very seriously to ensure that all our guest have the best stay they can have when they stay with us. I do understand how the breakfast room can fill up at times and be hard sometimes to find seating, I do apologize about that. For the most part it usually isn't an issue so I'm sorry that it was for you during your stay. We hope to see you again soon! Thanks, Best Western Aladdin

"Memorable Stay"

5
18/08/2016

Very clean facility and comfortable room. Competitively priced. Great breakfast. Staff very friendly/helpful and professional. Great stay. Enjoyed my stay...the area is also very quiet/relaxing. Hotel in walking distance to various businesses/restaurants.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi LindagF2296XP! Thanks so much for complimenting how clean and comfortable hotel is! All of our staff work very hard everyday to keep it the very cleanest it can be. We all love our jobs here and it makes us very happy to hear that you think were friendly/helpful and professional! That's what we all go for everyday :) Hopefully we will get a chance to see you again in the future! Thanks Best Western Aladdin

"Comfort"

5
17/08/2016

Excellent restful nights. My family and I will definitely stay there again. My family and I will definitely recommend this hotel to all our family and friends. We loved our stay in Washington State. The weather was nice and the sights were very pretty.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Amena O, We're so happy to see these great reviews come through. Thank you for taking your time to write this for us. We really appreciate you recommending us to all your family and friends, word of mouth is always the best advertisement for any business. I'm glad the weather cooperated for you and your vacation in WA was great! We all love the Pacific Northwest and we're glad when people come visit and love it! Thank You, Best Western Aladdin

"We were disappointed!!!"

2
16/08/2016

If we can stay at Best Western we do. This stay started out pretty good, Franklin was so helpful when we got there. He put us in a pet room but it was right under the stairs so I asked to be moved, so he called his manager and he put us into another room. UGH!!! This room is supposed to be form the disabled. We were so disappointed in this room. When we took a shower there was water running out of the bathroom into the main room almost into the main hall way of the motel. The shower curtain didn't hang over the shower stall like it should ( see pictures). When my husband pointed this out to the manager that was on duty she informed him she knew that there was something wrong but it is what it is. Nothing could be done about it. When I tried to show her pictures of it she snapped at me and said "I know all about it HE ALREADY TOLD ME WHAT'S WRONG"! I informed I would be sending a review to trip advisor and she said of course and it's all my fault. I said no you just need to get someone to fix it.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
I'm so sorry about your experience with the shower in the room. We did actually change the shower curtain and the shower rod in that room right after you left that day. Again I apologize for the inconvenience and troubles this caused you. We hope you come stay with us again soon so we can show you the improvements we made. Thank you Best Western Aladdin

"Small but efficient with amenities- wifi, indoor pool, breakfast items and variety were excellent"

4
10/08/2016

Although the room is smaller compared to other Best Western or other hotels, it is ok for a one night stay. There is no sink in the bathroom and no table to eat but again, the room is clean. I always love the pillows and comforters! Breakfast starts at 6 which is unusual for some hotels, but it is great that breakfast starts early. Food variety and quality is excellent in this Best Western hotel.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you so much for such a lovely review! I do apologize about the sinks not being inside the bathrooms, some families prefer it that way so they can have access to the sink even if the bathroom is in use. I'm glad to hear that you liked our breakfast, our staff starts cooking very early in the morning so guest can eat early if they're up and ready to go. We hope to see you again in the future! Thanks Best Western Aladdin Inn

"Not excited about this hotel"

3
09/08/2016

Looks outdated on the outside and in the hallway. Room was more updated and comfortable enough. Bathroom just okay. Breakfast okay. Staff could not find my daughter's most prized stuffed bear that was left there. Though they were polite about it, it didn't seem that they understood the importance of it. I do not understand how it could not be found when we know for certain it was left there. Disappointed.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello knhmo, I'm so sorry that we weren't able to find the stuffed bear. I do assure you that I among a few other staff members did thoroughly check the room in every nook and small place we possibly could. We also checked in the housekeeping rooms, lost and found, the linens that were removed from your room, and every possible place it might be. We do have a very efficient system in place for items that are left behind by guest because we know how important these items are to everyone. Our housekeeping staff is very reliable and always bring us any item left behind immediately. Once we receive those items we log them into our online lost and found website that makes it very easy and efficient for guest to retrieve their left behind items. Again I am very sorry about the lost stuffed bear and wished we had found it for you. Thanks Best Western Aladdin Inn

"Our Opinion"

4
02/08/2016

Our stay at The Best Western (Aladdin) was quite nice. We felt the staff was helpful. The pool provided entertainment my nephews. The food was plentiful, but we didn't care for the potatoes or eggs. The eggs and potatoes were bland, but that was probably do to no salt for a reason. Salting after cooking doesn't taste as good whennot salted during cooking. I understand some people cannot have salt. We really liked all the staff, Our thanks to all the staff for doing a good job.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you 732sandyq! We're always so pleased to hear such wonderful comments about our staff, everyone that works here really prides them self on excelling in customer service and going above and beyond what is expected of them. As far as the eggs go, you are correct we do not salt them. I understand this can cause them to be a little bland; however, we are trying to cook for everyone. Some people can not have salt and we don't want to ruin the eggs for them. I do apologize that adding salt afterwards does taste differently, I understand what you are saying completely. Thanks for such kind words about our staff, we all read these reviews and really appreciate hearing such positive things! Thanks Best Western Aladdin Inn

"Not. Worth. The. Money. "

2
30/07/2016

This Best Western is by far the worst BW I've ever stayed in. It is NOT worth the money. I will attempt to be objective. Our room was old and needed a remodel. I looked out the window to check our view - which revealed a wall about 2-3 feet away. It was the pool building. Next, the bathroom. Ugh. The toilet seat was disgusting. Toward the "rear" of the seat was a brown, crusty looking area. Maybe burned? I don't even know. The light bulb in the bathroom was burned out. Not a big deal but the toilet paper roll that was on the holder was almost finished. I don't like to waste, but it kind of looks cheesy and cheep to leave it for a new guest. Or maybe just leave an extra roll knowing that this roll won't last long. The A/C was weak at best. We ran it all night on the coldest setting, and it barely made the room cool. I was bummed because they had no Kleenex in the room. Alas, my wife found the box in the morning. She pulled one out - and that was it. Just one tissue. That is a housekeeping issue. Any decent housekeeper would have felt that the box was almost empty and put a new one in. Also, there are very few outlets to be specific there was only three in the whole room that we could use. And these were a pain because our charger plugs literally fell out because the outlets were so "loose." Not a big deal but the quantity was a pain with iPad and phone chargers. Anyone who stays in BW's regularly knows that they have shampoo, conditioner and lotion on the counters. This BW had one little bottle of shampoo/body wash all-in-one. And only one. Cheep. Okay for a $80-100/night hotel but not $170. Breakfast - decent selection but it only runs 7:30-9:00am. An hour and a half? Are you kidding?! Then there was the rotten apple. Okay, the other fruit seemed okay, so maybe it was a fluke. Added to all the other stuff though...ugh! Bottom line- this hotel is not worth the money. Stay anywhere else. For what is charged for this hotel, management should be ashamed. This is just one opinion, but I hope it helps you make a decision when looking for a hotel in the area. Safe travels! Photos of toilet and view included

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Hello Scott I am so terribly sorry to see that your stay with us was far below our standards. Please if you ever have any issues let us know right away while you are here so we can resolve those issues for you. We have staff at the desk 24 hours a day 7 days a week, so please pick up the phone and dial "0" so we can assist you. I'm sorry the light was out in your room and I do wish we would have know so we can have replaced that for you within minutes of you noticing that it wasn't working. I have talked to housekeeping about the toilet paper roll being that low (yes were all about being green and trying to eliminate waste), but we do always have another roll of toilet paper on the back of the toilet so I'm really sorry to hear that there wasn't one in your room. In every room we have a conditioning shampoo, a face bar of soap, as well as a massage bar of body soap. If there are any other items that you may need (conditioner, lotion, razor, shave cream, sewing kit, toothbrush, toothpaste) we keep the front office stocked with many many items and we're more than happy to bring them down to your room the moment you call. I'm so sorry to hear that there was a rotten apple in our breakfast room! I, as well as all front desk staff working morning shifts, check breakfast items throughout the morning. I haven't seen a rotten apple before, but I will definitely keep my eyes on them to make sure this never happens. I'm a little confused about the breakfast hours though because they are 6am-9am and are clearly posted on the breakfast room wall, I'm sorry if there was a misunderstanding about that. Again I'm so sorry to hear your stay with us wasn't up to our standards. Please please please call us right away many of these issues could have easily been resolved in a very efficient manner. Thanks Best Western Aladdin Inn

"Family with two kids"

5
23/07/2016

Check in is fast. The front desk staff is very helpful. The breakfast is good. The room is clean. The swimming pool is a bit small but clean and it was not crowd on my stay. The bed is a bit soft but may be only my personal preference.

"Not good"

3
22/07/2016

This hotel is old and desperately in need of upgrades. Our room had a small kitchen area, but everything was very outdated. The room also had a horrible odor. In fact, the entire hotel had an awful smell. Had we not been exhausted from just getting off a plane, we wouldn't have stayed. We couldn't get out of there fast enough.

"Great service"

4
19/07/2016

The room was clean! The hotel hallways, etc were clean. The breakfast in the morning was a nice touch and very good. The front deskman was very helpful and friendly. It was nice to have access to a washer and dryer after we had been cycling from Canada.

"mr"

4
10/07/2016

typical BW hotel...breakfast was sparse but what you would expect. Have trouble with their reward program, sometimes have to phone their hidden number to ensure points are rewarded. they advertise biker friendly but no evidence they treat bikers any different, no special service or parking stalls.

"Clean, comfortable and friendly"

5
04/07/2016

This Best Western was a great surprise. The desk clerk was efficient and competent. She helped find a great restaurant to have dinner in the area. The room was clean and so was the bathroom. Very satisfied with this hotel.

"Excellent breakfast options "

4
01/07/2016

Thought the sleeping was decent and breakfast bar outstanding...food options ranged from oatmeal (which I ate), cereals, waffles, fruits, yogurt, and traditional fare such as scrambled eggs, sausage, etc. Lots of toppings to choose from...

"Best Western Kelso clean and convenient"

3
24/06/2016

The room was clean and the beds were nice. Breakfast was good. Only negative is that there isn't an elevator so you have to carry your luggage up to the 2nd floor. Also, the windows rattled when you walked across the floor. Hotel is convenient if you're going to Mt. St. Helens.

"road trip"

5
22/06/2016

On the way to a softball tournament , stayed here for a break. staff was great-we were tired. I thought for the price the room was very good. The bathrooms are dated , but were just fine. the breakfast was very good , wish the chairs not as loud

"Nice friendly staff. Super clean rooms and right off the freeway."

4
13/06/2016

Staff were very nice and helpful. The room was clean as were the linens and towels. Hotel was right off of I-5 and easy to find. Rates were exceptional, I would recommend the Best Western Alladin Inn to anyone.

"Perfect pit stop, Eureka to Anancortes"

5
13/06/2016

8 hours from Eureka, 4 hours from Anacortes Ferry Terminal, perfect place to stop during our trips to San Juan Island. Quiet, clean, and comfortable. Breakfast included but better one at Grounds for Opportunity Cafe in Kelso, 15 min walk from hotel.

"Mt. St. Helens-Johnston Ridge Observtory"

5
01/06/2016

This is the closest Best Western to the Johnston Ridge Observatory, so if you're planning on shooting the Milky Way over the mountain, this is your place. Lots of good food in the area as well, and not too far from the Oregon/Washington state line. The hotel is not right on the freeway either, nice and quiet.

"Great Staff and Easy Access to Freeway and Town"

4
31/05/2016

Great access to Freeway, but not adjacent, so location is quiet. Rooms was VERY clean. All staff was friendly and well versed in the art of Customer Service. Rate was as expected of Best Western - a little higher than others, but still fair. This property is on the older side and the area is not a typical go-to spot. If you are a "New" addict/snob, this is not the place for you. For those of you looking for a clean and comfortable motel where the staff has customer service skills, this is the place for you.

"Adequate but not special"

3
23/05/2016

This is an older property. It is clean and comfortable. However, the floors are uneven, especially in the hallways. The soundproofing is weak, especially in regard to the plumbing; you will know when your neighbors use the toilet or shower. It is a safe and comfortable motel despite its aging difficulties.

"Clean hotel for the cost!"

4
23/05/2016

I have stayed at this hotel many times and it always offers friendly staff, clean room and a great location. The only thing I would let people know is there is always a subtle odor of a light damp smell in the hallways I notice it every time. But I know this just an issue with this area since it always seems to be raining! For the money you can't beat the value of this hotel.

"Good deal"

2
23/05/2016

Beds was comfortable hotel hall way smelled so bad I had ask for a room sway from the front street I did not get little disappointed hotel staff was nice it is a old hotel Rate was good l would stay again for the good deal.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Toshie R! Thank you for taking the time to review your stay at our hotel. We are happy to hear that you enjoyed your stay with us even with odor in the hallway. It was an isolated incident that happened and has since been taken care of. I am happy that we were able to move rooms for you, and that you will stay with us again the next time you are in the Kelso/Longview area. Again, thank you for your review and we hope to see you again soon!

"Conference convenience."

5
23/05/2016

Great location for a conference at the fair grounds. Stores and restaurants all in walking distance. Staff was freindly. Room was clean, and comfortable. The breakfast set up was really good. Eggs, hash browns, and sausage. Pasteries, and waffles. And an assortment of cereals. Parking was a little tight with the rest of the search & rescue people staying there. Plenty of entrances where ever you park so the walk is short to get out of the rain.

"Best in Kelso/Longview"

5
20/05/2016

Clean, comfortable and very cost effective. The rooms are getting a little dated but they are well maintained. They some have rooms with full size refrigerators, stoves, kitchens, etc. Britney is great and the rest of the staff is also very good. The parking lot can get crowded on some nights.

"Great place to stay during a visit to Mount Saint Helens"

5
20/05/2016

From checking in to checking out everything was great. The staff was the greatest and the Wi-Fi was quick. This was my second stay there and I look forward to my next stay there. There is a great place to eat next door and the Won Ton soup is outstanding.

"Great place to stay near Mt. St. Helens"

5
15/05/2016

We stayed overnight here on the way to Mt. St. Helens. It was quite convenient to I-5 and many restaurants and shopping. The staff was friendly and helpful and we were upgraded to a double queen suite. The room was spotless and the pillows and bed were comfy. We had an old fashioned shower head with great water pressure and plenty of hot water. The room was quiet in spite of being near a heavily traveled shopping area. Breakfast included.

"comfortable and convenient"

5
15/05/2016

Stayed two nights for a conference. Great bed, quiet A/C, excellent staff. Breakfast was average self serve: pleasant space, but needs better grade of coffee, jams. Three hot chaffers to pick from; actually hot.

"Great place to stay in Longview/Kelso on a business trip"

5
11/05/2016

Overall stay was great. They made a few recommendations for our meals out that were very great. They have wake up calls, pool, work out room and very quiet rooms to stay in. Thank you, will stay here again

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Ruth P! Thank you for your review of our hotel. We love to hear that our guests enjoyed the restaurant recommendations made by our staff. There are so many great restaurant selections to choose from. We all love what we do here and it shows. It's great to see that you enjoyed your stay and that you will be back. See you soon!

"Clean and comfortable"

4
07/05/2016

This hotel is a little older but well kept up. Checking in and out was fast and easy. The room had a mini-fridge and microwave, and good wifi. Bed and pillows were comfortable. This is wood frame construction so can be a little noisy as people move about on the 2nd floor. Location is a little inconvenient for the highway and restaurants. Local neighborhood behind the hotel seems a little sketchy.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review! We love to hear that our guests enjoyed their stay. While we are only 1.3 miles from Interstate 5, there are several great local and chain restaurants within .5 to 2 miles from our hotel. Again, thank you for taking the time to review our hotel and we hope to see you again the next time you are in the Kelso/Longview area.

"Business stay"

5
05/05/2016

People friendly, room clean, breakfast good. Room bt staircase noisy, but remodel planned which should cure this. Have stayed here in the past, rooms and people seem to be much improved. Try not to get poolside room as these are noisier.

"The Aladdin Inn in Kelso,WA"

5
03/05/2016

When ever we stay in the Longview Kelso area we always stay at this Best Western. The staff is very friendly, courteous, helpful and make you feel like part of their family. It's a very homey feeling you get when staying here. The area is clean and comfortable. I will be returning again soon.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your kind words and great review of your stay. We all love what we do here and it shows. Our guests are our number one priority and we want everyone staying here to feel like our hotel is a home away from home. Again, thank you for taking the time to review our hotel and we will see you the next time you are in Kelso.

"Comfortable Bed"

3
29/04/2016

The bed was comfortable, the room was big, the furnishings were new. However, you could tell that the building was not new and built with lower quality materials. It was fine, and I slept well. I will stay again.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Jennifer! It's great to hear that you had a nice stay, and that you slept comfortably. We appriciate you taking the time to review our hotel and we look forward to seeing you the next time you are in the Kelso/Longview area.

"Dated, but clean"

3
25/04/2016

My daughter had a volleyball tournament in Kelso and we were just looking for a decent place to stay at a reasonable price. That's what we got at the Kelso BW. We were greeted by very friendly staff and without asking were upgraded to a larger room with a kitchenette. Unfortunately, we were in town long enough to take advantage of the kitchen. Room was spacious and clean, but pretty dated in appearance. Bed was comfortable and room had a flat screen TV. Free Internet had a good strong signal, which I have found is not common in most hotels. Pool was nice, but no hot tub. Free breakfast buffet was pretty much the standard breakfast with sausage, scrambled eggs, waffle, cereal, coffee and juice. Seating in the dining area was pretty limited. All in all, good hotel at a good price.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review Kingdog1, we really appriciate you taking the time. We love it when we hear that our guests had a great stay. How great that we were able to give you a upgrade to one of our kitchen suites. Yes, they are very spacious and roomy. We are happy to hear that the wifi was strong, and that you enjoyed the pool and breakfast. We the staff, from the front desk to housekeeping love what we do and we are glad it shows. We hope to see you again the next time you are in the Kelso/Longview area.

"Good value"

4
24/04/2016

Nice basic hotel. A little on the older side but it was still a good value. We would stay there again. The breakfast was fantastic. Staff was really nice. The wifi worked very well. The beds were comfortable.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for taking the time to review our hotel Tim W! We love to hear when a guest has had a nice stay, comfortable sleep, great wifi, and a filling breakfast. We recently added to our breakfast menu and we are hearing great feedback, thank you. We love what we do and we are glad it shows. We hope to see you again the next time you are in the Kelso/Longview area.

"Awesome service every time!!"

5
07/04/2016

They have the best hospitality around every time I've been there. Owner, management and staff are all very polite and professional. I can guarantee you a pleasant visit at this Best Western. Keep up the great work guys :)

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi lamondk! Thank you for your great review of our hotel, and your kind words. We love to hear when a guest has enjoyed their stay. We take great pride in what we do and we are glad it shows. Again, thank you for taking the time to review our hotel and we hope to see you soon!

"Great hotel"

5
28/03/2016

If you're staying in the kelso/longview area, this is the place to stay. The staff is friendly and the hotel is well maintained. I have stayed in the red lion hotel in the area, but after 1 stay there, it will be the Best Western Aladdin for me from now on.

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you Bluejeeper916! I think by your username I can guess who you are :) We always enjoy having great reviews and appreciate it very much. We're happy that we will be seeing you again soon! Thanks so much for taking the time to fill out this review for us! Brittney

"Kelso Aladdin Inn"

5
21/03/2016

Great place to stay, convenient but far enough from I5 to be quieter, very clean and comfortable. Fun to walk across the river bridge and into town. Good breakfast at hotel, great coffee shop nearby or walk into town.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Hi Tim706! We sure appreciate you taking the time to review our hotel. It is always a joy to see that our guests had a great stay. Yes, we are only a short 1.3 miles from Interstate 5, so it's a easy jaunt to our hotel off 5. We are also pleased that you enjoyed our plentiful breakfast during your stay. We have a large selection of nutritious items and we will be adding more in the near future as well. Again, thank you for your review and we hope to see you the next time you are in the Kelso/Longview area.

"Not a great place to stay"

2
20/02/2016

We booked in advance and traveling having stayed at best western hotels before , but this place I'm going to be nice and not say it needs to be torn down. I had hard time finding parking as the place next door used a lot of the space and stayed up most of the night the floor was squeeky, it's old style ,kept tidy but carpets were dirty and I did take a shower there the vanity is out in the room ,I'm sorry but not again

BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Richard, First of all I would like to thank you for taking your time to fill out a survey about our property, all guest feedback is very important to us and we take it very seriously. I'm so sorry to hear that you were not completely satisfied with your stay, if you ever have any issues during your stay please call us at the front desk. We have someone at the desk 24 hours a day and would love the opportunity to resolve any issues for you as quickly as possible to ensure you have a pleasant stay with us. Thanks you for your review, and we hope you do stay with us again in the future so we can ensure you have a more satisfactory stay. Best Western Aladdin Inn

"Nice spacious room, but scary houses behind the hotel.."

4
11/02/2016

We stayed in the hotel one night during a pacific northwest vacation. The staff was friendly, and the room, although older, was quite spacious. We rented one of the rooms with a kitchen suite in it on the 1st floor. Bed was also comfy. The only drawback to this hotel, is the area behind the hotel. There are abandoned houses with unauthorized people obviously living in them. The hotel does have a security service that appears to drive through the parking lot hourly to keep check on things though, which was nice. I think I would select a second floor room if we stayed here again though, and probably not walk around in the back parking lot after dark.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review. We are glad to see that you had a nice stay with us while in the Northwest! It's always great to hear that our staff is friendly and that we have comfortable and spacious rooms. While there is a neighborhood near our hotel, we do have security cameras that are monitored 24 hours throughout our property and as you mentioned, we do have security that drives around our property. Again, thank you for your review and we hope to see you again the next time you are in the Kelso/Longview area!

"Welcome refuge after long day on the road"

4
07/02/2016

Overnight on way home, glad to find comfortable and warm place to rest. A restaurant across the parking lot meant no more driving. Room was clean and spacious with good wi fi connection. Early breakfast bar was fresh and ready at 6:00 a.m. Without GPS would have been hard to find as it is located some blocks off the I5.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review of our hotel! We are so happy to hear that your stay with us was comfortable, clean and warm, with a great breakfast. We hope to see you again the next time you are in the Kelso/Longview area.

"OK stopover"

3
01/02/2016

An ok stop over - fast friendly service, oddly nasty smelling hallway but clean and comfy room. Heating in 1st room wasn't working (and was old-style and noisy) so was moved to another room with an updated heating system - much better! Small fridge and microwave in the room, and a few restaurant options in the area (one adjacent to the property but I didn't try it). It was ok, but I wouldn't make a point of returning. Something just off the Interstate would be faster, easier, and just as good.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review of your stay. We are always happy to hear that our guests had friendly service, and a clean and comfortable room. Please accept our apologies for the smell in the hallway. That is not indicative of our standards and I hope that it was brought to our attention so that we were able air the hallway out. We are also happy to hear that we were able to move you to another room with a properly working heating system. Again, thank you for taking the time for your review. If you are ever in our area again, we do hope that you give us another chance to show you a great stay!

"Best Western Aladdin"

4
14/01/2016

Had a nice stay. Everyone was very friendly. This hotel is pet friendly and we go a ground floor room which helped when walking the dogs. We would stay here again without hesitation. Only issue is the staff was unable to recommend a good place for breakfast locally that had a cocktail lounge and we could watch a football game in. Be more up on local fair to recommend to patrons

BWKELSO, Public Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your kind review! We want all our guests to leave the Best Western Aladdin Inn knowing they had a nice stay and we are so happy to hear that was the case for you. I am sorry to hear however that we were not able to recommend a place for you to watch the game and eat breakfast. While I don't believe that there are any breakfast restaurants with cocktail lounges, we still could have recommended several places with that served breakfast that would have had the game on. I will make sure that the front desk staff is ready to recommend those places when asked. Again, thank you for taking the time to review our hotel and we hope to see you the next time you are in the Kelso/Longview area.

"Good choice at a good price"

5
05/01/2016

Looking for a last minute place to stay after car problems changed our plans, we found this hotel. The staff was friendly and helpful, and the rooms were comfortable. You do need to request blankets as only one is on the bed. Heater worked fine, we just prefer to put it at a lower setting at night and adjust with blankets. Sink and blow dryer are outside of bathroom, which is nice. Blow dryer is on wall between 2 mirrors, so would be easy for 2 or more people to get ready at the same time. Only problem with room was bathtub drain was slow. Otherwise, very clean. We didn't use the indoor pool, but it looked sparkling clean and inviting. Breakfast was good with fluffy eggs (not the weird egg disks that some hotels serve), country potatoes (chunks, not shredded) and sausage. Waffle maker makes 4 small waffles, which is much easier to handle, especially if you have little kids, than one ginormous one that covers the plate. Lots of selection with cereal, yogurt, and hot oatmeal. Very reasonable price for a Best Western, and we would definitely stay again if we were in the area. Location is good, away from freeway and about a mile from several restaurants and the mall.

"Good enough!"

3
05/01/2016

This is an older property and as such it was not bad...the staff were very considerate and overall the place was clean. We were just passing through on our way south and so we tend to look for Best Western properties when in unfamiliar locations.

"Met Our Needs"

4
03/01/2016

Came to watch granddaughter play in LCC basketball tournament. Aladdin offered a special price and accepted pets, so we did not have to kennel them; consequently, a good value for us. Without special price, I might have kept looking. Good location. Interior "worn" but clean. Single queen room small or cozy depending upon your viewpoint. Very friendly and helpful staff (reason for very good rating; otherwise, average).

"Great spot to stay in Kelso WA"

5
31/12/2015

While a bit off the I5 the Kelso Best Western is a great place to stay. Clean and quiet (ask for a room at the back). The staff are friendly helpful and courteous. Unbidden we were offered a free upgrade. Much appreciated. The usual BW complimentary breakfast is served in a clean well organised breakfast room with all the usual items; scrambled eggs, sausage, hash browns, cereals, bread, muffins buns etc choice of juices, milk, coffee and so on. Priced right.

"Musky Smell"

3
02/11/2015

The room was adequate for a one night stay since we were traveling on the next morning. The first room we were assigned had a very strong cigarette smell. When I reported this to the desk clerk she moved us to another room which was OK. The motel is old and has a musky smell about it. After you have been in there awhile you don't notice the smell that much. The bed was comfortable and the breakfast had several options. I think it is overprice for what you receive.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
First, let me thank you for taking the time to review us. Second, let me apologize for your less then great stay. While we are strictly a non-smoking hotel, guests have in the past still smoked in their rooms. We are very sorry that a room was rented with out being deep cleaned. I am happy to hear that we were able to move you to another room and that you had a comfortable sleep. We do hope that you give us another chance to make a great impression the next time you are in the Kelso/Longview area.

"Always Good"

4
29/10/2015

I've probably stayed here close to a dozen times. It's easily the best value in the Kelso/Longview area. It's not the most trendy or up to date decor. But, It's very well maintained, well run, clean and comfortable. Parking is a bit limited and their is no elevator (Ask for first floor if that matters, it's NOT noisey). The only restaurant that's really close is a Chinese place that I have not tried (not my thing). There are plenty of restaurants within a few blocks to a mile or so.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your taking the time to review our hotel. We are happy to hear that with all the choices in town, you choose us for your lodging needs. While you are correct we have no elevator, we do ask guest when making a reservation and they need to be on the lower floor to note that in the comment line or to let us know if they call. We are more then happy to make sure they get a room on the bottom floor if it is available. Again, thank you for your stay and we hope to see you again soon.

"Halloween Town"

5
26/10/2015

This Best Western was ideally located for restaurants in Kelso WA and also for our medium sized group that was attending and performing at Halloween Town in St Helens OR. This Best Western says it is just the normal type, but we felt like we were in a Best Western PLUS. We had a little kitchenette with microwave, refrigerator, and kitchen sink. The Queen beds were very comfortable with good pillows. Only issue was bathroom fan did not pull out the steam from vanity area quickly enough (after shower).

"Rooms smell bad & broken equipment."

2
21/10/2015

I had to change room because first room smelled bad. Second room was better, but still smelled bad. Hallways smelled bad also. Toilette was broken and wobbled when sat on! Bathroom fan was broken and extremely loud. Phone didn't work! I cancelled my reservation for the second night & went to the Red Lion instead.

"Away from Interstate"

5
19/10/2015

Nice clean motel in Kelso. Breakfast was good. Room was priced fairly. Quiet place and the room was really clean and neat. Nice place to stay. Kind of hard to find as it is about 2 miles from the interstate hiway. If you are going to Mt. Saint Helens, good place to stop for the night.

"Good overall quality"

4
22/09/2015

We came for a wedding (my nephew's) and this suited us well. The room was clean and well-furnished, the breakfasts were tasty and wholesome, and it was near a number of businesses. The bathroom plug and the TV setup were both a bit confusing, and I couldn't get the internet in the room to work. (The computers off the lobby did, however, so all was not lost for my internet addiction, LOL!) Did have trouble finding it, too. Overall, tho, I found it an enjoyable experience, and would recomment it to others.

"Basic Lodging"

4
14/09/2015

We were visiting friends in Kelso and there was not much of a choice because of weekend festivals. This was a good basic hotel at a fair price. Nothing fancy but the staff was nice and the rooms were clean.

"Disappointed!"

3
02/09/2015

Wouldn't stay at this particular Best Western again should we return to WA state. The young woman who prepared breakfast was fantastic and did a wonderful job. Hats off to her! Staff at front desk were not that helpful when trying to bring in several pieces of luggage on one of their carriers. . . .holding door open for us, etc.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review of your stay. We are very disappointed as well to hear that our staff did not offer to help you with your luggage or hold the door open for you. Please know that we will speak to all our staff regarding your situation and what it means to give superior guest service. Please accept our apologies. But we are happy to hear that you did enjoy breakfast. we really do hope that you give us a second chance the next time you are in our area.

"Best Western"

5
30/08/2015

Nice room, good breakfast, fantastic front desk person at check in. The room was clean and comfortable. Quiet and dog friendly Not much area for dog to do it's business but hotel is located in a quiet neighborhood. where you can walk your dog.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your kind review, we very much appreciate it. We love hearing that our guests had a good stay, enjoyed breakfast, and had great service. We hope to see you.

"Poor location, small old-fashioned rooms"

2
28/08/2015

Located a long way from the freeway in a seedy area. Only one handicapped parking space, at the front, for the entire hotel. No restaurants of note nearby. Our room was small, old fashioned,but clean.WiFi was OK. TV, fridge, but no freezer in fridge. Bathroom was tiny, with old-fashioned small toilet, with loose toilet seat. Non-slip strips in tub were peeling off. Breakfast was good, with good service, and the room was clean. There was nobody at the front desk when we tried to check out the next day and other staff had to hunt the receptionist down.

BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review
Thank you for your review. We want all our guests to leave our hotel knowing that they had a great stay and we are very sorry to hear that was not the case for you. While we are only 1.5 miles from Interstate 5, it may seem longer after a long drive. We do have two ADA parking spots, perhaps the other one was being used when you checked in. While there is a restaurant next to us, there are several fast food and chain restaurants such as Applebees within a mile of us, as well as great local ones too. We are happy to hear that you enjoyed breakfast, and had good service. Again, thank you for your review, we hope that you give us a second chance the next time you are in our area.