My reservation and my points
Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
We arrived to a very small parking area. The room was clean, bed was fairly comfortable. Breakfast foods ran out and were not replenished. Biscuits and gravy was tasty. Hashbrowns were very good. The worker assigned to the dining area advised that she would not be replenishing the foods.
Beds were severely broke down and needed to be replaced very uncomfortable. There was wet and dried up toilet paper in the Shower and did not have any soaps or anything in the room bed was tipped at an angle to where you would slide off in the middle of the night and friends or coworkers were loitering and stairway, and refusing to move and let you buy to go down. The stairway doesn't have an elevator so as a disabled vet, it was hard getting up the stairs.
Right off the bat, Brad welcomed us with his warm smile and courteous manner. He was so welcoming and showed us where we could park and provided all the necessary info to ensure we'd enjoy our stay. Kudos to management for hiring one of the best customer service individuals I've come across in a long time.
So nice and clean and all staff we dealt with were super nice. Towels were big and super soft. Tea bags were in the room which was really nice. A/C unit had a constant fan feature and lights outside were not super bright. Stayed in a Premier Best Western and paid alot more and was not as nice. Also, breakfast was decent
Booked last minute while on a road trip. Stayed on a Tuesday in July. Front desk staff was pleasant. Reviewing room 134. We were comfortable. Ceiling in bathroom was in need of fresh paint. We were comfortable and slept well. Breakfast was typical continental fare.
The rooms were clean and comfortable. Our room also included a table and chairs, perfect for us to eat at. The breakfast was always great. The staff was very friendly and made our stay enjoyable. I would definitely stay here again because everyone we spoke to at Best Western went above and beyond to make us feel welcome. Highly recommend this place to everyone. It's also close to everything.
An excellent location for a get-away. Spacious rooms ( some with a kitchen). The staff is truly helpful and professional, They are like family and treat you as such. When we are in town, we are always here.
This hotel falls far below the standards of the lower tier of Best Western hotels. It should either be removed from the BW family or manager and staff should be disciplined and monitored for compliance. Room stank and was dirty, old and cold, the heat was shut off and was not very welcoming upon entry to room. Door was thin and provided poor privacy and sounds from the hallway transmitted easily through.
Clean rooms. Great breakfast! Excellent location. Always someone at front desk day or night which makes me feel very secure. I needed change for water at 4am and front desk clerk just gave me one instead!
It was okay. They don't have an elevator. Friendly staff. I will return. Free breakfast but the same thing everyday. The staff allowed me to use some of their kitchen utensils for my 3 month stay. Very good housekeeping.
Staff was amazing. One of the better breakfast I've had in the hotel. Fresh eggs, potatoes sausages waffles. Biscuits gravy fruit, absolutely delicious. Taff was amazing. Best place in Longview also.THANK YOU BESTWESTERN!
We have stayed at this Hotel many many times over the past 15 years. The stays have always been comfortable and affordable without issue. This time was different as we had two issues arise. What those issues were is not important, what is important was how the staff reacted to fix the issues. An issue shortly after checkin was resolved by Craig (?), another 3 hrs later by Ashley. Then in the middle of the night we were transfered to another room to fix something else. The next day I called and spoke with the manager (a different Ashly). I explained that in the hospitality industry there can be unexpected problems. Often these lead to bad reviews from angry guests. I told her not this time. Her staff folks were professional, friendly and helpful above and beyond anything we have ever experienced! Warm pool (88 degrees), great breakfast, and a super good Chinese restaurant in the parking lot should also be noted.
We stay here because of the staff and the amazing service we get from the employees! Sometimes the parking is shy of open spots during busy times! I travel with children with special needs, the staff is always able to accommodate us, everytime we stay! We have family in the area! I believe this is our best option in the area that works for us! The building (both inside and outside) and security (mostly outside) could use some attention! Thank you to the employees, you are amazing!!
We have repeatedly stayed at this hotel over the years. The front desk staff are always friendly and accommodating. Rooms are basic, clean and comfortable. They have a great indoor heated pool that the kids love. Breakfast included with the stay is outstanding. This hotel gives you the comforts of home, nothing excessive but never lacking. They take pride in their establishment and it shows.
One of the best breakfasts we have had at a BW hotel. Two types of sausages, eggs, hash browns etc. And muffins and apples were wrapped in Sara wrap! Great selection and free newspapers. Location is a bit hard to find if you take the wrong exit. Use your GPS>
We were going to our class reunion and staying at the BW Aladdin in Kelso. Brad at the front desk worked with us to let us check in early as we were not returning until late that night. It meant a lot to us to be able to check in early. Brad took the time to visit for a few minutes that just made our stay more comfortable.
If using reward points, be sure to check your credit card statement. I was charged for my stay-good thing I used my debit card and was able to see the charges right away. Had to call the rewards center, took 5 days to get my money credited back.
One of the most accommodating hotels we have ever stayed in.. We needed a first floor room and the gentleman (name?) at the desk made sure we got exactly what we wanted even though it was late in the afternoon. We were warmly greeted by Alice, who proved to be wonderful. We were both battling the flu. I wanted to get OTC meds for my husband and she told me of 2 places I could go and directions. When I returned, she obtained bowls and spoons for us and I microwaved soup for us. I can't thank her enough for all her help. We left rested and refreshed the next morning. Thank you Best Western Aladdin Inn in Kelso, WA.
After arriving in Seattle we travelled to Mount Rainier NP where we spent most of the day. Our first night in Washington State and this hotel was comfortable and met all our needs. Breakfast choices were plenty and staff were super-friendly.
Excellent customer service very quick on checking us in.. The staff was on there A game Breakfast was good and the pool was awesome will be staying at this same location when my daughter has more bowling tournaments here in this town
The good: pleasant staff, clean, has internet, pool, and exercise room. Not so good: Rooms are dated— our floor was uneven. The parking lot was small and awkward to navigate. I know inflation has hit everything this past year, but I felt the cost to stay here was way overpriced.
We just drove through on our way to Seaside OR and needed to stop. Good location at a decent price. Just what we needed for a sleep. Breakfast selection is decent and don't have any major complaints. Staff was friendly.
We've stayed here several times over the years and will continue as the staff, ammenities, and overall atmosphere is excellent. We are recognized immediatly on sight and by telephone Ireccomend this hotel to anyone looking to stay at whenever visiting the area.
Very clean room with no lingering smells. Very friendly and accommodating staff. Within walking distance of several restaurants and other shopping venues. The pool area was clean and the water was kept at a comfortable temperature. Overall I'd highly recommended anyone to consider staying ther.
My family and I are going through a horrible experience having our catch fire and losing a lot of our belongings and severely damanging our house. We were out at the best western hotel for a little over two weeks while some of the repairs were going on and it was my husband myself and four kids. Three teenagers and a child. During our stay they made us feel like we were right at home. Through the horrible experience we were facing at home they helped relieve a lot of stress and our kids had so much fun they want to go back and stay again just for fun. The staff there are amazing especially Brad he met our needs in every way and made us feel the most at home. Thank you for the wonderfully and refreshingly amazing time to help us through our difficult situation. We will Absolutely be staying there again in the future.
I would recombed thus hotel to anyone such a wonderful staff and they didn't even care that our 4 kids were acting like crazy kids and pestering them. They have an amazing free breakfast all fr5esh and hot. A big shout out to Brad at the front desk and all the Ladies for helping it was such a unscheduled stay and the stress of the fire at our house they made our stay very helpful and unforgettable.
Staff extremely helpful, hotel and room clean, everything worked, beds were comfortable Hotel old so lots of noise transfer through ceiling and walls next door, room room rate a little high for age of hotel
This physical space of this hotel is very clean and tidy but nothing that is going to blow your socks off. However, the staff here are stupendous and are so helpful I can't imagine going somewhere else. They help with all manner of your stay plus sites, meals and things to do in the area as well as giving local customs tips.
We stayed 1 night in this hotel. It was a last minute trip to Mount St Helen's. The room wasn't the cleanest we have stayed in and the bed was hard but the pillows were nice. The biggest issues the toilet wobbled and the sink literally wouldn't drain. I had to remove the pee trap and push the blockage out with a fork. I hope they have maintenance do a once over before people check in from now on.
Our insurance made arrangements and I was pleasantly surprised. It was not dirty at all. We had white sheets and towels. I saw them bring in cartons of fresh eggs and there was plenty to choose from (waffles, burritos, sausage, cereal, etc.) It was quiet day and night. I can't say enough good things about the whole staff (especially the front desk). It isn't a new motel but clean and with a friendly staff that is there to help with any requests you might have.
Stayed here for one night on my way back to Oregon. The room was standard, clean, with a good bed. Check-in was efficient and the hotel was quiet, both day and night. Parking is a little tight, but not too bad. Breakfast was okay. As usual, the eggs were powdered (ugh). This looks to be about the best option in Kelso. I would stay here again.
Stayed for one night as a party of 2 adults and 2 children. Front of house person was very friendly and professional. The lady in the dining room was exceptional, breakfast ran like clockwork. Great to have pool access on a pre-booked basis. Bedrooms and communal areas need significant redecoration.
Front desk staff were extremely friendly. Hotel is very tired looking. Carpets are dirty. As entering from back parking lot, it was dirty, used gum on carpet that was there our entire visit (2 nights), and overhead light was flickering on and off the entire visit as well. The room was large but bathroom baseboard tile was dirty, sheets were clean but yellowed from use as were the “white” towels.
We like staying here because it is close to most everything, shopping, golf course and restaurants. It is quiet and off the beaten path, but not too far from the freeway. It is usually very quiet for sleeping. Staff is friendly and helpful.
We arrived a bit early, but the general manager quickly checked if any new rooms became available and found one just cleaned and sanitized. Very quick check in and thanked us for being a valued rewards customer. Breakfast staff was spectacular managing large families with young busy kids and us older folks.
As we stay at this hotel several times a year ( and have been staying here for years ) we spread the word to our friends. It is always like we acended to the staus of royalty and are pampered here, by the staff, and will continually return.
The room smelled horrible and the bathroom smelled like a truck stop restroom. Asked for a deep clean because I didn't want to move all my things a second time but couldn't tell the difference. The gentleman at the from desk was awesome and very welcoming but someone needs to start checking the rooms to make sure they are cleaned properly. I had to checkout early which sucks because I wanted to stay for a month since it was only 4 minutes from where I am scheduled to work.
We are pilot cars in the wind energy industry. We have been working out of Longview on and off for two years. Ashley, the manager, and all of the staff go out of their way to make us feel at home. We never are able to say how many days we will be here but they always accommodate us. The hotel is very clean. Beds are very comfortable. The breakfast is very good hot breakfast. All of the staff here are friendly and helpful. I would name Everyone by name but the list is too long. Thank you for all that you do to make us comfortable and welcome.
This hotel is super clean, yes it may be outdated, but it's well taken care of. Bradley, the front desk receptionist, is fantastic at his job as he goes above and beyond regarding whatever your needs are. The breakfast is delicious with the many varieties of food options. The little lady that works the breakfast keeps it stocked, hot, and moving. I appreciate the cleanliness of the pool as well. I recommend this hotel if you need to stay in the area.
I have to say the staff here was incredible. The main desk person, Ashley, was super great. The maintenance people who helped out were tops and the person who serves in the breakfast made the best sausages. The breakfast center also has some food options that are grab & go which is nice. The accommodations were standard hotel fare; clean and adequate. The hotel is within walking distance of a few restaurants and the Amtrak station.
First time in the area, read reviews of various hotels and chose BW. The hotel met all expectations with a friendly staff, clean room, and easy access to town. If ever in the area again, I would stay here without question.
We have stayed several times at this hotel. It has a great indoor heated pool which allows a family to reserve an hour at a time for covid-safe swimming. The rooms are very comfortable. We always reserve a king bedroom with a sleep sofa and request a roll away bed for grandkids to stay with us. The delicious breakfast includes scrambled eggs, sausages, waffles, yogurt, cereals, muffins etc. We always enjoy our stay, the staff is very attentive!
Awesome staff served breakfast. Warm clean pool, and with the noon check out time I will be staying here only when I'm in Kelso WA. It was a welcoming experience walking through the door I had two children with me as well and we all had a great stay!!!
Everything I needed was within a 6 minute drive. And may I rave about the bed? That was the best hotel bed I've ever slept on! The room (a queen kitchen suite) was spacious and extremely comfortable. I will definitely stay here the next time I'm in the area for meetings.
I read some of the comments before booking this hotel. All I can say is some of you expect Waldorf amenities and rooms at an inexpensive price. This is NOT a resort! The hotel staff at this BW location was very friendly. My room was clean, the bed was comfortable, and everything worked as expected. It is an older property but has a pool and exercise room. I have spent 67 nights in hotels in the past 7 months and this was one of the better experiences I've had. It's safe, not on a busy highway and has sufficient free parking. The price made it a good value. If you just need a place to sleep and shower this is a good choice!
Rooms were clean, homey, quiet and comfortable. Staff are attentive, friendly and knowledgeable. Pool is heated and relaxing. Enjoy a breakfast that you will enjoy and fill you up. Sleep in and check out at noon.
Nice place to stay. Conveniently located for business. Staff is great, very friendly and responsive to all requests. This is one of the cleanest hotels I have been in, no lint in carpet edges and regardless of the weather I never saw marks, dirt or tracks anywhere. Breakfast is good too.
Excelent location & great staff..... We've stayed @ this location many times & will continue to do so in the future. If the COVID mandates are lifted & there's a return to a full breakfast program, it will be great.
I've stayed here for a couple of days for holiday and my stay here was very pleasant. The reception staff was wonderful, especially Steesha who was very patient with me and told me about what I can see in the area. I wholeheartedly recommend this hotel and I will most definitely be coming back.
We are doing a wind energy project that loads at the port here. This has been going for 2 months. This hotel has been so accommodating. Ashley, the GM and all the staff has been understanding with our schedule. The rooms are clean, as well as the property. The beds are comfortable. Breakfast is hot and good. When we return from our run, it's like coming home.
As I am temporately handicapped, every possible accomendation was made to adjust to my condition. The staff at this particular Best Western is fantastic. We always get a suite, with a kitchen, & truly make ourselves at home.
Bathroom door broken and can't lock it.there was a smell in the room. Kitchen was clean and room was clean. Floors were clean and so was the bathroom. Fitness room was clean and they were cleaning the the swimming pool.
Bradley was extremely helpful with our reservations. He also suggested things to do in the area and his favorite places to eat. We would definitely recommend this hotel to anyone traveling in the Kelso area.
This place is below what I expect from a Best Western. The room was outdated, but that is not the main issue. The light switches were in very odd inconvenient places. The chairs to sit on were uncomfortable, And the bathroom layout was really outdated. On top, it is a ways from the interstate, and has security cameras which lead to one questioning the neighborhood
Room was acceptably clean, although arms of chairs & table top were sticky. My room had screens on the window, but most rooms don't. It was nice to be able to open it without getting bugs. Around the entry doors I used (including the front lobby door) are littered with hundreds of cig butts, like several layers deep. I don't smoke, so it was sorta disgusting. At front lobby door 3 trashcans were overflowing, so the crows pick at it and spread around the parking lot. The guy at check-in dished a bit more attitude than was necessary; apparently it was important for him to feel superior to his (stupid) Customer. Considering there aren't any motels in Kelso younger than about 30years this is about par.
So the outside doesn't look promising and the parking was weird(small) to say the least, but other than that this was a great stay. Rooms were clean, which is the most important thing to be honest, the staff was friendly and helpful then a mug. We asked for towels like 10 times and they always helped and didn't get tired of our many requests. Also they let us stay a long time in the pool over our allotted swim time! The breakfast was great with many options, but the potatoes need to be cooked longer. Overall a great stay and would easily do it again!
Honestly the is a quirky place like staying at your parents' old house 60's decor and all. The cons: the bed was hard as a rock and I slept very poorly.Thin wall and very creaky floors. Some of the faucets worked sporadically in that if you are planning on taking a shower at peak time in the morning your water may alternate scalding with freezing. Breakfast had some hot choices but potatoes were barely cooked and unseasoned. The sausage, though, was so salty it was inedible. Now the pros: the staff is amazing. Very friendly and helpful in finding things to do in the area. That alone bumped up the rating.
The staff really made an effort to be welcoming and helpful throughout our stay. Pool was great and room was clean. The FULL kitchen was awesome, especially traveling with kids. Check-in and check-out went fast.
We stayed here for one night and it worked out very well for us. The front desk staffer was friendly and got us checked in quickly. We never get upgraded, so that was a nice surprise. Also lucked out to not have any noisy neighbors, so it was a pleasant night of sleep. The breakfast is pretty bleak, even by COVID standards. But that was the only bummer of the stay.
Clean, fast, no nonsense, VERY covid-conscious hotel. BOOK the swimming pool in advance. Otherwise you'll be super disappointed. The hotel staff wasn't flexible about dihonorable guest who didn't show up after booking the pool.
Upon arrival at 8:20pm we were informed that our room had not been cleaned and we were unable to check in for another hour. This made for a rough start when traveling with kids. The beds were comfortable once we were able to get into them.
Needed a room for a sports tournament. Rooms were fine but nothing special. No place for groups to hang out which is a bummer. Pool is small but works for the kids. There is a lot of food options nearby.
Everything was amazing the workers were very nice and friendly, we had the best time and will definitely be going back there for future trips and visits, the place is in a very convenient place to get to other places
This is an average Best Western Hotel. The staff was welcoming and helpful. The room was average size, but could use some updating, particularly the bathroom. The breakfast included a number of hot items, and was quite good. We had a few noise problems from the hallway, mostly kids running up and down. I would recommend this for a one-night stay.
I travel to this BW weekly for business. The staff is couteous and helpful, friendly and knowlageable. The accomodations are clean, comfortabale and conveniently located. I appreciate the BW membership discount opportunities. Thank you BW.
This is an older property but our room but had been updated. It was clean and windows opened which made it more comfortable. We had a 2nd floor room and there is no elevator if anyone has a problem carrying their luggage upstairs. It is in a quiet location about 1 mile from the freeway which was good. Our room was quiet and comfortable bed made for restful night. They did offer a limited hot breakfast due to COVID which you could take back to your room to eat. Staff was very friendly and welcoming. Would stay here again if in the area.
The good: The hotel is clean and in a quiet area. Breakfast consisted of small hot grab and go breakfast wraps with a flour that had sausage links and scrambled eggs inside them, with no cheese. There was also yogurt and fruit available. The bad: The building is old, and the floor in the rooms on the second floor are, for lack of a better word, bouncy. When my small daughter was walking, the whole floor shook, and it sounded like a heard of elephants was walking. There is no elevator, so if you have physical limitations, you'll want to reserve a room on the first floor.
Small rooms, with thin walls. Everything worked well and everything was clean. Just an older hotel. Just more of a Super 8 or Motel 6 type of room. Beds were comfortable. Right now during Covid, it's an express breakfast, so if you want something more that Continental, better plan on going out
The rooms at super 8 is bigger and offers more. The coffee maker didn't work and the sink clogged couldn't get the a/c to give good reg temp either too hot or too cold hand to keep adjusting it. The maid kept knocking the next day and waking us for housekeeping even tho we purchased a second and third night terrible mattresses too didn't sleep well motel six had better beds
Hotel is decent. Kind of in a weird spot, but near lots of shopping and restaurants. Pet friendly. Bradley at the front desk was awesome! He was super nice and informative. Pool and gym; no spa or business center. I would stay again.
I stay here 3 days a week for business. The staff goes out of their way. Room is clean and comfortable. it is close, convenient and easy access to the varied needs I have while here each week. Three days from home is a lot and this is my home away from home. The BW membership rewards program and occassional extra bonus points are very worthwhile. Thank you Best Western.
We were very impressed with Best Western Aladdin in. We received two emails prior to our stay, letting us know that breakfast will not be provided the same. Instead that they would have a grab and go. Other hotels that we have stayed in during the pandemic just simply cut their breakfast out completely. They also informed us the extra precautions that they are taking with Covid. When we arrived they even had sanitize pens on one side and used pens on the other. They also provided us a room that would accommodate us closest to the exit because we have service dogs. The following day I needed a late check out. We had no clue what time my husband would return to the hotel room. They accommodated me with extra time above and beyond their regular late check out. We will definitely stay here again. We were also asked several times if there's anything that we needed that they might be able to help us with. We were extremely impressed.
Decent hotel if you're stopping for a night. Clean and simple, and doing takeaway breakfasts. No restroom in the lobby which we thought was odd, and a bit far from the freeway. Probably wouldn't stay here again.
We were headed to Mount St. Here and thought this was a good stop....it was clean and OK. Area was underwhelming and room was noisy ( we were 2 down from the back entrance and had a parking lot right outside our window.) I was surprised that the staff seemed to have NO idea about the best way to get to MSH or any visiting tips...not much else nearby. To visit there again, I would stay in Castle Rock. No buffet breakfast.
This was the first time in the Pacific Northwest. We traveled to visit Mt St Helen's for the 40th anniversary. The gentleman who checked us in explained that we may not be able to get very far due to the current COVID situation but encouraged us to get as far as we could because it would be worth it. He also gave us other options in the area to go check out so we could see more of the Cascade Mountain range and they did not disappoint. We asked about food options and he gave us several good choices. We have already decided to go back in the next few years and we will definitely be staying at this location again. The shower was the best hotel shower I have ever taken, good large shower head and lots of hot water with good pressure.
Very good stay, clean, friendly staff,fast internet, very good water pressure for shower, variety options for breakfast, check in and out fast and easy Thank you very much and I will be staying and recommending this for future stays
The walls were thin enough that we could hear our neighbors clear as if they were in the same room with us. The furniture all wobbled on the cold tile floor. The bathroom door seemed like it was pulled out of a 1970's mobile home, even leaving a gap at the top of the frame. If this room had been a $50 Motel 6 room it would have been perfectly acceptable. But it was not. It was a $90 Best Western room. The staff were wonderful, the location great. But unless the price drops to match the quality of the room we will be finding different accommodations in future.
We have stayed here multiple times over the past few months for basketball tournaments. The hotel is clean, well located and staff is great. The kids love the pool and breakfast is included. Can't beat the value here. We will definitely be back.
I always look forward to greeting the staff when I arrive. They are exceptional. So very cheerful and helpful. You can tell they love their work. The second thing I look forward to is the breakfast. The area is always clean and you won't go away Hungary. I hate to leave when the time comes. They are like familyl
The Best Western Alladin Inn is conveniently located t,o many events: Fairgrounds and Event Center, Mt. Saint Helen's, Columbia River route to the coast, etc. The hotel is a clean well maintained facility that includes free hot breakfast, enclosed pool, wifi and other amenities. Staff is knowledgeable about the area, professional and courteous. We enjoyed our stay; thank you.
Average hotel but could and should be better for the price I paid but it was squatchfest weekend..... great service at front desk... great breakfast... nice pool area... nice beds... decent size rooms... outside appearance isn't the best... tweakers roaming on the side and back of hotel occasionally which made me nervous to park my car around back but that was the only available parking spots
Helpful and friendly front desk. Rooms clean and comfortable. And they take pets a big win with us. Breakfast was like all other places, simple food. Only wish they had extra pillows in the room other than that small thing very nice hotel.
Pros: * Our rooms were ready when we arrived at noon. Awesome! * The room was clean and cozy, the heater/AC awarded or cooled things down as needed. My room had carpet whiling my traveling companion had nice LVF. * Very little outside noise was noticeable until morning. * Breakfast was warm and filling. Especially enjoyed the potatoes and gravy. Two different kinds of sausage - patties and links. Same with eggs, scrambled or an egg patty. Fresh hot coffee, teas, milk and juice. * Friendly front desk staff. Cons: The hot water in the shower didn't stay hot long enough. Showering at 6:45 am there should be a tank large enough to keep all showers hot as needed. And this isn't a terrible negative at all was just disappointing. Hopefully it's an easy fix.
Good experience! Brad was great on phone and check-in. Everything was clean and nice and the room was great. Very quiet. Loved that the TV remote had been sterilized and everything in room was spotless. Beds super comfy (firm but not too firm) and almost seemed luxurious, even for the less expensive rate. VERY happy with the rate at $91.00 for 2 queens.
A++ in all categories; keep up the quality of your hot breakfasts, they are awesome. Be certain the guests are signed up for the Rewards Program. If they are not, then sign them up. Bradley went the extra mile to register me with the Rewards Programs, and I am very grateful. Very professional staff, and everything was in tip-top shape. I feel at home whenever I'm at a BW, and this stay was typically perfect. I am too tired to write 200 words tonight. I suffer from congestive heart failure and am exhausted most of the time. But I feel strongly about my allegiance to BW so I'll try to give you 200 words. More about your BW team: usually check in is very brief, but there were no other guests arriving, and Bradley and I got into a very interesting conversation about seamanship, including discussions about incredible adventures we'd experienced while at sea. About fifteen minutes elapsed, and it was as if it was only two minutes! This, after an arduous day of litigation in Seattle. Ashley, the general manager, met me the next morning. She was obviously a talented, alert, caring manager for BW. I enjoyed our contact.
This appears to be an older property given cosmetic upgrades. The staff was friendly and efficient. The rooms, however, did not insulate well from neighboring sounds (voices and plumbing). Listening to the guy next door holler at his ALEXA for some minor bit of information at 2:30 AM did wake us up and detracted from an otherwise okay night of sleep. Good breakfast offered-complimentary.
Lower standard than typical BW hotel. Small rooms, uncomfortable foam pillows, wood floor not very clean, average breakfast. Location is several miles off freeway. Does have small pool. Would not stay there again.
Arrived on a Friday night for 2 nights . Check-in was good . They suggested a place to eat and direction to get there . This is a typical for this chain . Room was comfortable and clean . Breakfast was good and well stocked. Would stay again as this was a good value .
One of my favorite hotels to stay during my travels. I travel a lot and always choose this hotel as I have always been very pleased with the service. Staff goes out of their way to make your stay comfortable. A pet friendly hotel which is a must for me. Recommend this hotel to anyone.
Outside is nothing special. Parking a bit tight. However, the inside is very nice. Appears to be old but newly renovated. Clean. Exceptional breakfast room with lots of variety. Staff was very friendly and helpful. Close to a long list of restaurants.
We appreciated the proximity of the BW Aladdin to the activities in which we were involved. It was clean and we felt safe with the inside hallways. The rates were reasonable, rooms clean, coffee good (we didn't eat breakfast with you because of other plans), staff was very pleasant and helpful. We were definitely recommend the Aladdin Inn!
The staff is friendly and super helpful. The rooms are also very clean although the furniture is a little dated. This is my second stay and I find the location is very convenient. Next time I will try the breakfast.
We arrived with 4 motorcycles (3 Spyders and a 2 wheel motorcycle), the evening front desk person made arrangements for them to be in a well lit area, went out of his way to put safety cones around the bikes, and provided towels for us to wipe them down in the morning. This was over and above what we expected, GREAT CUSTOMER SERVICE and he should be recognized for it ! ! !
This is a fabulous location. Comfy beds,a pool a scrumptious breakfast just to name a few of the amenities. Brad was so informative about the area.all the staff was friendly and the rooms were very clean.
We stayed at this inn while visiting Mount St. Helens. Kelso is a nice and pleasant small town, with everything at your fingertips, including a shopping mall and a Target store right off of the exit. While the inn is not right off of the Interstate, it is a very short drive to the hotel from the exit. We stayed on the second floor. There is no elevator in the hotel, so if you have difficulty carrying luggage up steps, you should ask for a first-floor room. The room was very comfortable. We used the large indoor pool while we were there, and the temperature was neither too warm nor too cold. There was no hot tub, which we would have liked. They have an exercise room next to the pool. The desk clerk gave us a list of recommended restaurants. We ate at the Chinese restaurant next door, which was okay. I'd definitely stay at this inn if I were in the area again.
We stayed here one night because of its proximity to Mt. St. Helens. Room and bathroom were clean, bed was comfortable. The room had a small kitchenette area, also very clean. Staff at front desk were friendly. Breakfast area clean with typical Best Western fare. Rates were very reasonable!
The staff was very pleasant and helpful, especially Bradley that was our check in clerk. He was polite, happy, informative and energetic. The Inn is basic but very clean and kept in good shape. Nice stop over.
I've stayed at many Beat Westerns. I've paid more than twice the price and gotten less than half the value that I got here. The room was quiet, clean, everything worked perfectly, the bed was very comfortable and the breakfast, while standard in fare was prepared better than many other motels, not to mention excellent coffee.
We stayed for one night visiting Mt St Helens. I think it had one of the cleanest bathrooms I have ever seen in a hotel....and that includes some very high end ones that cost considerably more per night than this did.
The Wifi was ok only within 5 meters of the lobby. No relay installed !!! The breakfast was basic and was in a impersonal and too small breakfast room. Coffee was available during the day, but at 5 pm, all thermos bottles were empty.
We stayed here one night before heading to Mount St. Helens and it was perfect. Some people complained saying this hotel was "tired" I didn't think so at all. I suppose it's all subjective! Our room was really nice and spotless too. People working the front desk were friendly and eager to give suggestions on things to do in the area. Free breakfast in the morning was great. Plenty of free parking on site and close to grocery store, fast food and restaurants. Overall great value for what you get!
Really good place to stay in Kelso. Attractive property, friendly helpful staff. Room was spacious and comfortable with a full kitchen . It was quiet and the bed was very comfortable. It is a fairly short walk to several restaurants and fast food
This BW needs an overhaul. Tired carpets, towels, bed sheets. Breakfast in a room which made obtaining the food disjointed and disorganized. Room very small as well which meant there could be times when no chairs were available. I won't stay at this BW again.
It looks like they updated the rooms, which were nice. But the bed was old and uncomfortable. There was actually enough water coming from the shower to get clean, but the drains in both the shower and sink were very slow. Breakfast was ordinary, but the potatoes were unseasoned. And my pet peeve - the tea water was heated in a pot that has held coffee so that the coffee oils really made the tea taste awful. More outlets for charging phones and other electronics were desperately needed. The only usable outlet was next to the sink for the hairdryer. The staff was friendly and nice.
We were in Kelso for business and chose the Best Western because it had the #1 rating on Trip Advisor. It met our minimum requirements for an overnight hotel. Our queen bed room was small and had two straight backed chairs as well as a small table. Bed was comfortable. Everything was clean except for what appeared as mold in the shower. The sink is outside the bathroom, which is a nice benefit. Walls are paper thin, so all sound carries. The breakfast area has the typical cereal, muffin, bread, juice, bananas, oranges, yogurt, scrambled eggs, sausage and waffles. Breakfast room is a bit crowded. There is an indoor pool that appears well maintained. There was construction/renovation near our room during the day which was annoying considering we were both worn out from travelling and meetings and desperately needed an afternoon nap, but it was not possible with all the hammering and sawing. I was about to ask for a different room when the contractor told me he was almost finished for the day. We'll check out some of the other lodgings in town on our next visit.
If you're looking for something fancy, this isn't it, but it's a nice stay with a clean room, good breakfast, and solid service. We enjoyed our stay. It does not have an elevator so handicapped may want to request a first floor room.
We really were impressed by the Aladdin Inn. Went for a girls fast pitch tournament with 13 families. The rooms were comfortable and clean and roomy for my family. Breakfast was hot and filling and so many options to satisfy each person with different tastes. But a special shout out to Bradley at the front desk! His customer service was second to none I've ever experienced before! He was helping 3 families when we walked in and was obviously super busy handling all aspects of check in and guests requests. He did it with light hearted banter and a huge smile. He was like this the entire weekend! Good hotel but he made the difference of a great stay and experience.
Older hotel and could use some renovation. But the staff was very nice and the room was comfortable. Desk and extra chair. It could use a few more outlets to use for a phone charger, etc. The only accessible extra outlet was by the vanity, which was separate from the toilet area. Beds were comfortable. Toilet/shower area was very small and the door seemed to scrape the floor a little when you opened it. The bath mat did not fit under the sweep of the door, which was a bit inconvenient. The shower was very loud when the people in the next room used it but we didn't hear any other noise from next door. Breakfast was nicely stocked and had many choices. For dinner we drove about a half mile into Longview (the cities are right next to each other) where there was a shopping center with several options. A comfortable stay for one night on the road.
Although the Inn has a few short comings in Room 110 {lack of electrical outlets/shower curtain too short), our stay was quite comfortable with a friendly staff. Breakfast was hot, plentiful and tasty.
This was a 3 night stay for my wife and I as we explored Mt. St. Helen's, Mt Raynier, and the Columbia river area.The room was clean, the breakfast was good, the internet was easy to use. The staff was helpful. We had no complaints. We recommend this location.
Positives were friendliness of staff, clean room, convenient location, and a really great shower. We didn't try the breakfast. On the less favorable side we didn't find the bed all that comfortable and the biggest down side was noise from the room next door. It sounded like the conversations were happening IN our room, not next door. For the Longview-Kelso area I'm sure this property is near the top of the list but the noise factor would probably cause us to try another motel if our travels take us back to the area.
Brad is great. Keep up the good work,. I did get my car broken into my first week. Parked in the back and it wa unfortunate but all in all it was fine. Breakfast was the same thing over and over with no deviation. The hostess was great and very nice.
Stayed here for 1 night at the end of August 2018 on our road trip. Wanted somewhere not too far away after visiting the amazing Mt. St. Helens. Have to say I was pleasantly surprised. Easy to find and just a short drive off the highway. We had a huge room with kitchen and bathroom. All very clean. Loads of free parking. Had a good meal in the Chinese restaurant right next door and a good buffet breakfast in the hotel the next morning. Would definitely recommend this hotel for a stopover.
Spending the week here for my husbands work. The room has a oven and strove which is very important for us. I am able to cook a full on dinner, last night I cooked a whole chicken in our room. This place is clean and quiet, the staff all are very nice
My boys and I were very disappointed with this place. During checkin we were treated as if we were dishonest and trying to scam them. I was over charged for my stay by almost 40.00... they tried to charge me even more I believe it was an additional 50.00 for a roll away bed and for my son to stay in the room overnight.
We always stay here - the rooms are clean- it`s a quiet little place . The breakfast is good and they are on top of keeping it stocked up and clean. We always ask for a certain room and always get it!!!
Hotel is quite old & in seemingly bad area of town, The hotel has private security & cameras everywhere though. Most annoying was the noisy heater/AC unit. Had to turn it off overnight & the room got quite cold by morning. Brad @ checkin was great in advising where to eat based on our likesCheck in & check out was easy & quick.
Convenient location, nice room, and great breakfast. Pool was nice and clean. Staff went above and beyond when I needed to print some documents. The Chinese restaurant next door was an excellent dinner choice.
The room was clean, the staff was polite, the breakfast was excellent, and the price was reasonable - just what I've come to expect from Best Western. The hotel room was not new or recently remodeled, but it was clean and quiet. Neither my wife nor I enjoy breakfasts that are all sugar (sweet rolls, waffles, etc.) with no protein, but at Best Western we can get eggs, bacon, sausage, etc. in addition to a variety of fruits and baked goods. This hotel provided the variety we wanted.
I stayed here for one night for work. Check in was quick and friendly. The room was clean and had everything I needed, including a microwave and fridge. The pool looked great, but I didn't use it. The breakfast was good with hot eggs and sausage and lots of other choices.
Having spent the day at the Mt. St. Helens area, this was our night time choice. It did a fine job. Updated. Clean. Good breakfast. Shower amenities (shampoo/conditioner) were nicer than many budget motels'. One note: there is NO elevator, but the highest floor is #2 so it's not like a single flight of stairs, split by a landing, is a big deal. Another note: we got the suite for our family of 6. But it offered no pullout sofa, so that was a disappointment.
Positive: speedy check-in, all parking area brightly lit, great room layout (partial wall blocked the lights of bathroom), spacious room, kitchen facility was very helpful to us as our son was in a local tournament & had to play late into the night 9 pm & had to play early the next day. Eating healthy at restaurants during those late & early hours were not an option so the kitchen (with good size fridge) was very handy. Good beds, abundance of light fixtures, very clean corridors, they accommodated our request for a quiet room, breakfastNegative: check in desk activated our cards for 1 day only when he confirmed that we were staying 2 nites, room generally clean except for stains on the carpet, bath tub plug not working but was promptly repaired, the 1st nite, heater was very loud even though on low heat setting, the 2nd nite we had it on high heat setting & the noise level was more bearable. Breakfast juice not drinkable - too diluted & oj tasted like medicine
Based on reviews here, we chose this hotel because it was convenient to Mt. St. Helen. The lady at the front desk was absolutely wonderful! We arrived a little early and she cheerfully check us in! The room was fine, but as it is as several other Best Westerns, the bathroom sink was in the room so it's hard for one to sleep in if the other is an early riser. All in all, it was a great experience!
Staff was extremely helpful. Room was clean and well laid out. facility was located close to expressway making it easy to get to and get back on road. Overall we had a great experience at this location.
We stayed at the Aladin Inn on the way to Mt. St. Helens. Good place for the trip. The property is nice; very similar in feel to other chain hotels. It was clean and well maintained (they had actually very recently changed out the windows. Ours still had the sticker on it.). Breakfast was the usual chain hotel breakfast. It was served in a nice little breakfast area. Staff was pleasant and seemed interested in our welfare during our stay. Would stay there again.
Hotel was a little hard to locate, but once I did, check in was a breeze. Clerk was very friendly and made sure there was parking close to the door I had to enter for my room. The room and bathroom were great, bed was comfortable, it was quiet even the though location seemed to be heavily traveled. I can't complain about the service or hotel itself really. I was not impressed when I pull up at first, but the once inside it was worth the one night stay.
Best Westerns have great breakfasts in the morning and this one is no exception. The hotel staff is very friendly and helpful. The rooms are older and the beds are hard, giving you a nice back ache in the morning. The shower is very weak (low water pressure) and the drains run slow because they are clogged.
This is an older hotel but offers a very comfortable stay. The room was clean, the front desk clerk was friendly and the breakfast was great. As long as you're not looking for a very modern hotel, I would recommend the BW Aladdin Inn.
Absolutely fine. Nothing to complain about. Friendly staff and great bedroom and bathroom. Bedroom has a good sized fridge and microwave. Bed was very comfortable with lovely new linen. Hotel has a small indoor swimming pool. Breakfast was adequate rather than spectacular. A hot self serve buffet is difficult to keep fresh.
We stayed one night here as we wanted to explore Mount Saint Helens. This seemed to be the closest Town that there was good accommodation. The room was clean and very comfortable. The staff were pleasant and the breakfast was better than your average hotel breakfast. The Chinese food restaurant was also quite good and well priced. I would definitely stay here again if we needed a hotel in the area. It was fairly priced and excellent value for money.
We stayed here for one night on route from Newport to Seattle. The room was clean and comfortable. Noisy AC. The parking lot was being repaired and closed. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. Front desk staff was friendly.
Good show all around. No issues and the breakfast was pretty good. Nice pool and fitness center. Friendly staff. I've had worse experiences in hotels but not not many better ones than this. Plus the Chinese place next door is pretty good.
First off the positive news: they have a large dining room for breakfast and a wide variety of offerings. The staff I encountered upon check in and departure were very friendly and efficient and came up with a good restaurant recommendation that was within walking distance. Now the negative: I was upgraded to a suite and I wish I had the option to refuse. For a solo traveler it was a waste. The suites have kitchens and unfortunately the person across the hall from me cooked something that lingered in the air all night. The room I stayed in needs a makeover. It smelled musty and old and for a suite I was surprised at the size or lack of size of the bathroom. The thing that really irritated me about the suite room though was it was very difficult to watch tv laying on the bed. The tv was in the center of the room in front of a table and the bed was in the right hand corner. Therefore to watch tv you more or less had to sit at the table. Since I wasn't cooking I would have preferred a room where I could have relaxed on the bed and looked straight at the tv. I think the pricing for this hotel is reasonable and it is a great place to stop in between Seattle and Portland.
If you want to explore the north and south side of Mt. St. Helens National Volcanic Monument, the Best Western Aladdin Inn is centrally located. There are restaurants nearby and it is not far from the Interstate 5. It is a clean, comfortable property with reasonable prices, and an ample breakfast.
Who knew that this little hotel in Kelso would be such a find ? Nice staff, comfortable rooms, everything well maintained, good mattresses, fluffy towels, ample breakfast, free parking, wi-fi and not expensive. Very well maintained. There is nothing to complain about here. The only downside is that if you are on the first floor, you can hear the guest's foot steps above you, so let's hope they go to bed earlier than you do! I booked a suite and it was quite large with a kitchenette, sofa, table and lots of room. In spite of being fairly close to a major street, you can avoid the traffic noise by turning on the a/c or just the fan.
We are east coasters and stopped here on our way from Mt Rainier toward Portland. Bradley at the front desk was awesome as we checked in. He got us a roll away right away even though we hadn't reserved it. Rooms were clean and comfortable. The breakfast was more than we expected - hot eggs, sausage and potatoes! Along with all the other continental style food. Was happy to fill our stomachs before setting off on another leg of our trip.
Best Western properties have become our go-to hotel chain to book on road trips and vacations where we want a basic, no-frills stay at a good price. The chain is ubiquitous throughout the west, and even mid-sized towns often have two or more properties to choose from. The staff at the Aladdin Inn were friendly and helpful, and they put us in an upgraded room with a small kitchenette with lots of space--perfect for our family of three. Breakfast was good, with a waffle maker, sausage, eggs, a selection of breads and pastries, oatmeal, juices, coffee/tea, dry cereal, and yogurt. Plenty to choose from, although our main complaint about the breakfasts as BW remains: everything used to server and eat it on is disposable, and there is no effort made to recycle anything.
This is an older hotel which has been completely renovated. The rooms are large and clean. However, the bathroom has only a tub and toilet and is very small. The sink is located in the main room. The staff was very friendly and accommodating. The breakfast is one of the best I've had at these type of hotels. The only reason I'm down grading this hotel from other reviews is age and bathroom size. It is a two story hotel and does NOT have an elevator. If these are not an issue for you, I highly recommend this hotel.
If you need a place to stay on your Portland this Oregon this is great place. There is lots of stores around the hotel and lots of different restaurants. They also have a great breakfast and indoor pool.
I reserved a room here over the Internet based on previous reviews but I must admit I was wondering about the relatively high ratings when I drove into their parking lot. The outside reflects of an older place that, I hoped, had been renovated on the inside. It turns out I was right! The front desk area was clearly redone, my room was accessed by the “modern” key card that tapped the door to unlock it. My room was clean, the usual shampoo and soaps present. The coffee pot, one of those one cup jobs, worked well. The shower head was updated and the shower curtain was clean and unstained. Breakfast was a pleasant surprise: fresh cut watermelon slices, chafing dishes contained breakfast meats, eggs and potatoes. This was the equal of much more expensive hotels where I've stayed. And, the coffee was better than expected. The owner of this place should be complimented for the detail and quality of this renovated building. I was told they were working on replacement of their HVAC system. Word has gotten out, they had no vacancies when I was there. Stay there again? Definitely, there is clearly value for the money here. Well done!
We were going to be doing the St. Helens Johnston Ridge Observatory and Educational Center with a few hikes the first day and planned for the Ape Caves the second day so we were looking for a place in the middle. This was a perfect location for us. When we checked in the guy at the front desk was super kind and had a few suggestions for the Ape Caves. The room was clean and cool (it hit 102 that day). Nothing fancy, but a good size. We went down to the pool which was very clean. We all slept well. It was quiet and the beds were comfortable. The breakfast the next morning was what you would expect for a hotel breakfast (eggs, potatoes, waffles, oatmeal, breads, cereal, fresh cut watermelon, etc.) Counters and tables were very clean and an employee was constantly checking everything. When we checked out the woman at the front desk was just as friendly as the guy when we checked in! In the end, if I am ever needing to stay in Kelso again, I would stay here without a second though.
Upon check-in, we were told the computer system was down so everything was done by hand. Front desk was very professional. Back parking lot is being repaired and closed so we were sent next door to the school parking lot for the night. We were at the front of the hotel, but didn't hear any street noise. Breakfast fare was average. At check out, again the staff was very professional.
This was our best hotel stay in any city ever. Everything was perfect, from the efficient check in by Tony, to the immaculate room, blazing WiFi, finished by the perfect breakfast in the morning. They even had fresh watermelon! It's easy to see why this is the number 1 ranked place on Trip Advisor, they deserve it. Looking forward to staying here again.
This place was clean and the beds were comfortable, nothing out of the ordinary. Just don't get the room by the stairwell and outside door - very noisy in the morning. The morning breakfast was nothing special.
This place is not out of the way, but if you are not watching you can miss it. Parking is a bit convoluted and spread out, but it seems a quiet enough area that you don't have to worry about it. The rooms are clean and quiet. Big priorities for me. Probably put this place high on my list to stay in when I return to this area.
My room was everything I expected. Ashley was a great help. I stayed here several nights because she was so kind. The breakfast was sufficient to start the day, but got boring after the 3rd day. Weights and exercise equipment lacking.
This Best Western location is fine. Nothing fancy but nothing really wrong with it either. The front desk staff was great, both when I called to make my reservation and when checking in. They were friendly and knowledgeable. This is an older building and lacks an elevator. Please be aware if mobility (or just a lot of suitcases) may be an issue. The rooms were also fine. Nothing spectacular. One thing I tend to judge hotels by is their shower curtain. I know, it's silly, but I HATE it when a flimsy curtain sticks to my legs. This hotel had one of those cruddy curtains. The room had AC and it needed it the day I was there. I was quite grateful for that, it was hot! The bed was comfortable and spacious enough. Parking was a bit limited, I had to park in the very rear of the building. Breakfast was hot and fresh and there was a staff member on call if needed. She was doing a great job.
This is a decent Best Western with clean rooms and very good service. The location is so-so, the breakfast and parking are adequate. The problem is the $30 pet fee............Really? Those of you who travel with a pet understand that hotels charge $15-$20 per night for a pet. I get it. $30 is just too much. The Guest House Inn and Suites, over in the shopping center (With much better parking by the way) charges $15.
The Best Western in Kelso is an average motel like many of the brand. Rooms are average size; beds are comfortable. It's a very clean place. Parking is good. The breakfast is Excellent - a full breakfast with lots of choices - yeah for oatmeal, not instant! Staff is very friendly and overall it's a good place to stay.
Clean and comfortable rooms in an older Best Western. Well kept and maintained and excellent, helpful staff. Great breakfast items and choices, easy parking and easy to find. Great prices for the area and would not hesitate to stay here again. Very easy to visit Mount St Helens from here.
We arrived in Kelso without a reservation for the night and thought we would get a price here. Their last room (we didn't realize Kelso was a destination location) was $93.00 for 2 adults and $30.00 for our dog!! We passed, we are taking a stand against properties that gouge travellers who travel with their dog. It is beyond me why there is a charge to begin with (extra cleaning? HAH!) as rooms should be cleaned to a high standard to begin with and not only after a dog has been in the room. If you're traveling with you pup pass on this old property and look around town. We found a great pet friendly property that didn't charge a cent for the dog.
We stayed last night. It is right downtown in a cute little city. Very clean, good rate. A surprise find and I would stay again. They were redoing the windows but did not start work until about 930am. They have 4 rooms reserved for dogs. When you walk past the stairwell you get a brief smell of dog but not overpowering. Room was well lit and clean and inside and outside of hotel was clean. Staff was very kind. We ate dinner down the street at Stuffy's and it was good. We missed breakfast and I grabbed a latte at Red Leaf Coffee down the street.
Excellent employees and service. Management was well versed and rooms were tidy and neat. Would stay there again in the future. Breakfast was on time and if you need something they take care of you in a very fast fashion.
Excellent motel off the highway. Quiet, clean, very comfortable room and bed, excellent breakfast. This is an older Best Western which is being updated. Their low nightly rate makes this a return visit,
Awesome breakfast. Clean and comfortable. Pool was warm and relaxing; especially for the North Western states of America's weather. Great staff. We will stay again for sure. Well worth the price of admission.
Comfortable bed, lots of parking, big room. We love staying in best westerns all around and this one was no exception! Great value for the room and friendly staff that was eager to help. Would definitely recommend if staying in the Kelso area.
Clean, comfortable and quiet. The room had a table and chairs and a mini fridge and microwave which I did not expect but was pleased to discover. Comfortable bed. The lighting was pleasant as opposed to blinding fluorescent. Hot good pressure shower. Good continental breakfast that was well tended. Overall good value for the price. Stayed here with my dog. Not a great area to walk your dog but good enough to take care of business. I have paid more and received less.
Great place. Clean and good price. I would recommend this to anyone. The only thing is the fact that there are not many good hotels in Kelso/Longview. This is a place that I would stay again at. Friendly people.
The staff was excellent and helpful to get us what we needed but the room was not wonderful. The room was freezing, the heat control was not able to maintain a resaonable temperature either freezing or so hot you couldnt breathe. It was a very old heating unit the kind that pulls air in from the outside. The window was not secure it did not latch or lock at all, and the screen outside was the wrong size so the security was an issue as we requested a floor level room. The toilet seat was a different size than the toilet bowl, talk about comfort this was not it.
Hotel is aged, however it is an exceptional value for the cost. rooms are clean, they use modern bed covers that get washed with every new customer, unlike other hotels that have traditional bed spreads that don't get washed often. not a 4-star hotel, but excellent for a place to sleep comfortably and great shower in a clean room. great A/C and heater controls. Pick a room on the upper floor if possible. breakfast is typical continental, and not the best, however we didn't chose the hotel for its breakfast. water pressure was awesome and great shower. this place is better than other more expensive hotels in the area.
No internet service in room for the second time we stayed at this Best Western. Room had serious musty odor smell. We will never use this Best western again. The location is not convenient to the freeway and the manager on duty did not even try to get the internet service working.
A bit out of the way of the I5 - we still were awoken by the nearby train running several times a night. The hotel chairs were old, worn and very uncomfortable. The staff were nice and accommodating. The breakfast was on time and good. Would like to see milk put out as an alternative to 1/2 and 1/2 for coffee. Rooms are tired and really need updating.
Easy place to stay when visiting Lower Columbia College. Very clean facility and pleasant staff. Easy parking and close to campus. I would stay again 2 floors but no elevator. If heavy bags stay on first floor
I would not recommend this hotel to stay to anybody. desk clerk would offer no discount and had no interest in accommodating us for an overnight stay. After nearly walking out and looking for another Hotel in the area after mentioning I'm a Best Western member and AAA and having a seniors card he gave a slight discount. I've crossed this Hotel off breakfast was the highlight of the stay.
Older motel but kept up to date and managed well. Parking area was well lighted and maintained daily. Located in an area that was close to good shopping and places to eat. This stay was a good experience.
Needs to be remodeled. The overall feel of the hotel is dingy and dark. Old smell and uncomfortable. Longview needs some new hotel options, I will not be staying here again. Will stay in Vancouver and drive up.
Dilapidated motel, broken toilet, loose bathroom tiles, squeaky bed, mediocre breakfast. Parking was very strange too. Front desk clerk refused to give me a receipt which was needed for work purposes. Very rude staff.
I have stayed at Best Western hotels as much as possible. They are always clean, friendly, and comfortable beds. The breakfasts are always good and enough food to start the day. This hotel was all of that. I was on a 3 week traveling trip with friends 1 night at a time. Restful sleeping at night, early departure, and on to the next stop. Enjoyable stay.
Stayed for over a month and find the room to be comfortable and roomy. Staff was very friendly and accomedating. The hotel is in a convienent location for dining options. Fitness is satisfactory, but the hotel does have a nice indoor pool.
Front desk staff is amazing and I can't say enough about Tony! But, the bed was horrible and housekeeping overlooked us the 2nd day. Thankfully, Tony came to rescue and brought us up some clean towels. The rooms were substandard and the shower curtain was mounted waaaay too far into the shower. I felt violated by the curtain! Smirk. I would not recommend this hotel to my friends and family.
Staff very friendly , room clean . What else could you ask for? A good price , yup they have that also. The breakfast was decent . Pretty the same as all best westerns spread. We will stay here again in either heading to st Helen's or a break on the way to Portland's
This hotel is located right in the middle of Kelso. It is within walking distance of an excellent steakhouse. The room here was very quiet and the bed very comfortable. While I think the hotel is a little on the expensive side I would recommend it if you need a clean room for the evening.
Our bed and shower were both excellent. The breakfast was complete and well laid out. There is a beautiful park close by, that was a great place to walk and unwind. Nice friendly staff, they were very helpful.
Old hotel, in rough part of town, homeless roaming around the parking lot, breakfast was poor, hotel had a smell to it. Rooms are redone somewhat you can tell they tried to give it a face lift. beds were decent. No good restaurants near by. No water in rooms. might want to try the Red Lion instead.
The rooms are large and clean, This hotel is dated. Horrible location and shares the limited parking with adjoining Chinese Restaurant /lounge which is very loud.. They do the best they can with the situation as it is
We stayed at the Aladdin while on a road trip. The suite we had was very large complete with a kitchenette. It does not have a hot tub, which would have been nice. Breakfast was good. Hotel needs some updating, but otherwise-good stay.
What a dumpy hotel room. It was TINY, bathroom had black hairs on the floor - both long hairs from the head and other "curly" ones. The sink was in the main room. The floor on the side of the bed near the windows had a broken sub floor - you could feel it flex when stepping on it - in multiple places. The lack of sound proofing of the rooms was insulting. The people above us paced in their room until about 3:30am. The man next to us sounded like he was in our room (it was a room with an adjoining door). I heard every cough, snore, and I swear I could hear him roll over in bed. I refused to shower there because I wanted to out ASAP. I rated them a 2* because the free breakfast was actually good, and the lady stocking the food was nice.
We stayed for 1 night on our way. The room was clean and comfortable but could use some updating. For a 1 nighter, this motel was great. The breakfast the great. Lots of options - fresh fruit, eggs, sausage and waffles. Better than some restaurants.
A nice place to stay in a very busy and otherwise nondescript area. A typical best western with quality amenities and friendly staff. The girl at the desk had us checked in and ready in under 15 minutes.
The Hotel was very clean , carpets were new and so was the warming pans in the breakfast area. The staff was friendly and the breakfast area was well stocked and very clean. Aurora keeps the area very picked up and food constantly filled up in the trays. She is very personable to the customers.
The price was right, it was clean and comfortable. Hotel staff was pleasant. Breakfast was pretty good. Location is in town, easy access to everything we needed. Air conditioner took a long time to cool the room off though.
Great breakfast!- Muffins, cereals, oatmeal with many toppings, scrambled eggs and egg white patties, hash browns, link and round sausages, bages, English muffins, cheese (for a nice breakfast sandwich), fruit, coffee and juices. Clean, the tooms could be a bit larger and we find both the bed too soft and the pillows too large to be comfortable. Shampoo, but no conditioner or lotion. Good location, very friendly staff.
Excellent place to stay. Clean and well maintained. Friendly staff but parking was limited if you get in late. Breakfast was good but seating was crowded. Didn't use the pool or gym but it looked like it would be fun. Well worth the price paid.
The hotel is older but well kept. It looks like some of the rooms are being renovated. It was clean in a good location to I5. The staff was great to deal with. The breakfast was ok with the usual stuff.
This is a quiet hotel located away from the freeway. We were very satisfied with our stay. They met our needs for a handicap accessible room. It was spacious. We appreciated air conditioning that was easy to work and did a great job of cooling the room. Breakfast had lots of variety and was well stocked. All staff were friendly and helpful
The rooms are clean, beds are comfortable, staff was very nice, breakfast was good had a lot of choices but was the same everyday. Good location to anywhere you want to go in the area. Recommended !!!
I recently had a good experience staying at the Aladdin in Kelso. It was just for one night, and the staff was helpful and courteous. The overall appearance of the hotel from the outside is a bit old, and not what I'm used to with Best Western, but overall once inside, it was a pleasant stay and accommodations were good. There were plenty of choices for dining close by, and the breakfast in the morning at the hotel was very good!
Stayed here for 1 night while traveling through the area. Room was clean, beds were good, bathroom a bit small, but functional, wifi was good and plenty of parking. It was a short drive to the center of town with an assortment of restaurants available there. Breakfast had a nice selection of food/ beverages although the breakfast room was small so getting a table to sit was a hit/miss thing. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. However, for a 1 night stay and the price paid, it was a good experience and I would return there again.
Good facility close to river and downtown, Parking is a little tight, but made it OK. Breakfast was hot and tasty. No real complaints. Good access to local businesses , internet was handy and fast enough for what we needed.
Excellent customer service, great motel on the Rider rewards program. Used the motel as a base for our motor cycle tour of Northern Oregon, and the coast. The pool was a great addition after a days ride. The morning breakfast was superb, every thing was hot and fresh.
We checked into the hotel at 11:00pm and the staff were very friendly. Although the hotel is older the rooms and hotel are maintained and clean. We didn't use the pool but it looked bright and clean also. Breakfast was good with a variety of food.
We enjoyed the hotel for 1 night. There are absolutely nice place to stay. We used two queen beds room. The room was nice and clean. The beds are comfortable, the pillows are fluffy enough. The bathroom was clean. You can enjoy the swimming pool in the hotel. The hotel close to restaurants.
Excellent Hotel great Bed, very good shower and good fitness equipment. Would recommend this hotel and will come back again. Could be in a better part of town, but the facilities were great and the staff very helpful.
This hotel is a great hotel to stay st. It is close to Mt. Saint Helens. The room I stayed in was very clean and had a great kitchenette. The staff was helpful printing out directions for my trip. I would stay here again for both business and pleasure.
Everything was great, the pool was small, but very warm. Thing were clean until the last day my puppy found a cracker under the bed...no ours, we did have crackers. Yes dogs get to stay. There are shopping places close, Big Lots, food, Ace, mall close for shopping. But was so disappointed when expedia charged me and the room charged m less at the motel. I was double charged!!! Just be careful it is old but clean and comfortable...we were on first floor by the pool window. NO ELEVATOR
Rooms with 2 queen beds for a family staying multiple days kind of small but amenities were good. Beds too firm and uncomfortable. Very nice pool and clean. Breakfast options are great but not enough seating for families. Considering other hotels in area that I saw and heard of from friends and family this is a great choice.
Fair no comment we basically didn't get upgrade that I was expected due to my platinum status, it is a little disappointed hopefully I can be recognized in the future. Hopefully we can be explained with our benefits of our current status. However, the room and breakfast is well presented but the property didn't have any elevator which is too hard for us to bring our luggages to upstairs but luckily the staffs found 2 rooms on the first floor for us. Mm mmm mmm mmm mmmm mm
This is very clean and convenient hotel. They have indoor pool that is kid friendly and great breakfast. Great price, friendly staff good location. We needed some extra time in our room and t h ey had no problem letting us stay a little longer
Hotel is very outdated! Carpet and AC smelled funny too. For those with kids, medical issues or disabilities THERE IS NO ELEVATOR so all belongings have to be lugged up to the 2nd floor. Breakfast was microwaved food served cold in a tiny cafe where you had to fight over table space and que for 15 min for a chance at a waffle. The hotel and town are tiny and i feel we were way overcharged
Stayed here for a few nights while exploring Mt. St. Helens. When we checked in we were told that we were being upgraded. What a nice surprise! We had a huge room with a kitchen where we happily cooked our dinners. Housekeeping was exceptional. Breakfast was good with plenty of nice choices. Only quibble: people came into the breakfast room in bare feet, really gross, it's not their house. I mentioned this to the front desk clerk who said what do you want me to do? Suggestion to management: post a sign outside the bfast room requesting that guests have shoes on.
We chose this Best Western because of the reviews. It turned out to be a good choice. It was clean with comfortable beds, flat screen TV, and good wifi. There are restaurants nearby. We tried the pool and work out areas, and they were in nice shape, also. Breakfast was well tended with hot foods available. The only odd thing about this place is the parking. It's goes one way around the shape of the hotel. We'd go back to this hotel again.
Have stayed here many times on trips from home to see family in the PNW. Gets you past Portland congestion and is a straight shot to Seattle. Full breakfast, comfortable bed, and mostly quiet at night.
After I had made a mistake booking my room, operator error, I found I had booked it in the wrong month! We received the bill and discovered my mistake! Well Brittany(?) Talked to the GM and the owners and they comped our room for the night that I had screwed up! I did not expect that as it was my error, but they did! It was a fantastic visit! The hotel is nice, quiet, there was a little league tournament going on that weekend, but you would have not known! So to all that fixed my mistake thank you, we will be back!
My family and I stayed here for 3 months while I was doing business. We stayed in a room with a kitchenette. It was perfect for our family of 5. Most of the staff was great. Pool is nice and big. breakfast is good. Brittney the manager is great. The only down falls are, I do wish there were more than 1 washer and dryer and our room looked out to a drug house. We would stay here again.
Inexpensive too!! Older hotel but kept up nicely. I was on the bottom floor so of course I heard the room above me. Location made it easy to go to many locations. Even with a kids baseball tournament going on things were quiet. Didn't even realize they were there.
Great hotel. Close to a downtown area but not many attractions near by. Good for passing by or visiting family in the area. Not on the highway maybe under 5 miles away. Parking is scarce but free. Quality is great. Breakfast above average.
This was a great place for a quick overnight stay. The rooms were extremely clean as was the entire hotel. The staff is friendly and the breakfast was definitely adequate. Would not hesitate to stop here again.
Smells bad floors creek like crazy and there is no parking. Breakfast was great one the best surprisingly. This is more like an old super 8 than a best western but for Longview which has the worst selection of hotels in the state
Staff was very friendly, check in early and room was ready. Room clean and comfortable. Breakfast was a little skimpy, but food was very good. Internet access was explained on check out. Strange way to use a password,
I stayed here with my hubby while he was at a conference. The room was clean and had no odors. This is a pet friendly hotel but the rooms are designated so no funky pet smells in ours. The complimentary breakfast was scrambled eggs sausage patties and hash browns (which needed longer cook time). There was also fruit and yogurts with pastries and breads and assorted cereals and juices. The staff made the stay incredible. We left our pet with my daughter at the last minute so we needed to change out of our room and the front desk girl was great about it. For a moderately priced room it was well worth it. The Office restaurant is just down the street and should not be missed. Fondue for miles!!!
While the hotel is clean it shows its age by having dated, worn and tired facilities. Colors and decorating all reflect an earlier era. That being said it was comfortable and served its function adequately
The staff was very friendly and helpful. When I first walked in, I was skeptical because the lobby screen window was bent and it had an old odor throughout. The carpets could be replaced and a little attention to details that you get with big hotel chains. But my room was great! Spacious and clean the bed was comfortable and I slept all night! The breakfast was perfect for me. there was a lady in there cleaning and refilling food all morning. I would absolutely stay here again.
Excellent service at the front desk. Easy access to the room, with lots of parking Rooms are somewhat dated, but the bathroom was first rate with good shower and lots of hot water Breakfast is included and the layout and attention was great - everything everywhere was very clean Would recommend to travellers - rates very reasonable
I have stayed here 5 times in the past few months. I always have a perfectly clean room, the staff have provided everything that I have needed, and I have been able to check in early when needed. Breakfasts are great, also! I plan to continue to stay here whenever I am in town!
This is not a fancy place and there could be newer carpets on stairs and floors in hallways . The location is easy to find and not scenic but we just needed a bed for the night and slept very well. Bedding and bath linens were fine.
Hotel is great location for visiting Mt St Helens. Very close to 3 Rivers Mall with plenty of restaurants and shopping. Quiet room, clean, plain and functional. Indoor heated pool. Staff is great and helpful!
just a little note check your breakfast before serving, during our stay there was a hair in the scramble eggs, I guess this could happen at any restaurant as well but just a heads up. overall the stay was ok, the beds are not very comfortable, but for the price it could have been worse.
Stopped overnight in Kelso on our travels home. Friendly helpful staff, the comfortable, quiet room and a good selection of items at breakfast made the BW Aladdin a good choice. We would recommend the hotel to friends.
We had a group of people staying at the hotel and the staff was very accommodating and helpful. Went out of their way to make us feel welcome. The pool was a welcome activity and right by the front door of the hotel. Breakfast was hot and they kept up with the large number of people being served.
The most important thing to us when we travel is a comfortable bed. The beds were so comfortable! The breakfast was ok - fair selection and hot. The staff were really friendly and helpful. Good distance to amenities.
We spent one night. Reception was helfull, nice, etc. The room was large and clean. Bed and linen were comfy and soft. Nothing bad to say. Perfect for a night or more... Best Western is always a good choice when you are on the road.
This Best Western was friendly and excellent for families I noticed. The rooms were clean pool was being used. Breakfast was well looked after. All the staff were verse helpful with anything you needed assistance with.
Stayed six night why here on work! Stayed at other hotels in this area this one is one of the best. It is a but has been kept up! Very clean and very friendly staff. I would have no problem staying here again!
Shower needs excessive force like it's about to break. Breakfast was very poor compared to other best westerns. It seems like a local business hotel and not one for tourists. Not a place to stay if going to mount saint Helens. The sheets didn't fit the bed so expect to be uncomfortable when you wake up.
Lovely pet friendly room even provided bowl, mat and treats. Helpful staff, excellent full healthy breakfast. We enjoyed a lovely meal close by and a restful sleep in a very quiet, comfortable spacious rooms.
This is a very nice hotel with an attentive, helpful staff. Our room was neat, clean and spacious. The breakfast was dependably delicious, complete with two varieties of hot eggs and two varieties of sausage plus home fried potatoes daily. The breakfast room was large and particularly well-cared for, offering a very wide variety of other foods, including waffles, cereals, fruit, yogurt, pastries, and beverages.
The staff were very good, helpful and courteous. The breakfast was very good. The hotel is dated it needs remodeling and updating. The room was provided with everything needed. The cleanliness of the room was so so. The bed was hard and uncomfortable.
This hotel is always very neat and clean when ever I stay here, which is often. The staff is very friendly and knowledgeable about the local events going on and what activities are happening. If you have a question they are ready to help you in any way. The breakfast room is always neat and clean plus always is stocked with all kinds of goodies to eat. Need I say more. I will be back again next month.!!
The hotel has wonderful rooms with a full kitchen making it perfect for an extended stay. The breakfast is over the top for the price range this place offers and makes my stay here soooooo wonderful! The full refrigerator, microwave, tons of other items to include plates and bowls, just makes this a nice 'home away from home'.
It was great. We needed a place to stay for the tournament and I chose here because of the reviews. We were not disappointed with the stay. Kids enjoyed the pool and breakfast was good. Lots of other kids though and parents let them run around the hotel. That was the only thing I didn't appreciate however disrespectful kids aren't the hotels fault.
Need more parking little bit more cleaning different variety of breakfast matter that has center or channels on TV Update rooms update plugfor iPhones and security a lot of people outside don't stay there at the hotel Rome around in the parking lot text about the back trucks view
Nice place, one semi-irritable staff member. In all, definitely recommended. Good location and a very good quality (for the price) breakfast. My room was "like new" and clean and quiet. I can't comment on other Kelso hotels but this one is excellent.
Good Best Western value, great breakfast, comfortable room, very helpful and friendly staff, the best choice for the location, convenient to the Mt St Helens area, access to the coast and the highways.
Kelso is not the "garden" spot of the state, but if you're traveling north or south on Interstate 5 for some reason you might need a hotel in this area. This hotel is fine, certainly nothing special, but adequate. I wouldn't suggest walking the area, About a 5 minute drive away is a Sizzler restaurant that we found to have excellent food.
We're on the way home from Sacramento. With 120 miles left to go, the sky opened up, and all the animals were lining up, two-by-two. Well, I can take a hint. So, we scooted into Longview for some dinner, and I called the Aladdin. With the rain that was coming down, getting close to dark, and one dead headlight, I didn't think driving the rest of the way home was a brilliant idea. Got a room reserved, and 30 minutes later, I'm in it writing this. I picked Aladdin cuz we've been here before, and know it to be a nice place. Happy to see nothing's changed.
My husband and I stayed at this Best Western on our way out of Mt. St. Helen. It's a bit off the highway, but no problem to find with a gps. We did not have a reservation, and the night manager was excellent in giving us an "online" best rate (lower than the rate quoted by BW general reservation number). The room was clean, bed comfortable and breakfast excellent - scrambled eggs, sausage, hash browns, real granola, and the other usual fare. There is a very nice indoor pool.
Always a pleasure to stay in a place that has consistency, great breakfast to start the day. Would recommend to close or new person. On our trip across the west coast or inland Best Western works for us.
This is a nicely kept facility with a very nice breakfast and comfortable room; well-lighted parking, ample spaces, handy entrances/exits to rooms. For those who like swimming, there is a very nice pool right off the lobby, although we did not use that ourselves. A nice ramp into lobby for those needing handicap accessible facility. Although I felt the bed was comfortable, my wife did not think it was. But the room appeared to be adequately clean.
We stayed here over labour day long weekend for 2 nights. Pros: -Easy to find off the I-5. It didn't take long to navigate the area. -Rooms were somewhat updated and linens were clean and fresh and beds were comfortable. -Continental breakfast included. Decent food items as well. Eggs, hashbrowns, sausage and fresh fruit were some of the options. -Staff was friendly and courteous. Cons: -Building has been rehabbed, but it's still old so the hallways and stairwells smelled musty. Rather unpleasant. Ashtray and smoking area is located immediately outside of the side door. I also found that to be distasteful. -I found that it was quite loud. Everything from hearing the neighbouring guest's shower running to cars driving by outside to doors opening and closing in the hallways. It was rather disruptive especially when I was just nodding off. All in all, it was an average accommodation that fulfilled a need. I usually look for Best Western's because I know that they are a reputable chain, but I would likely consider staying elsewhere if I was in the area again.
We were looking for an inexpensive place to overnight to break a long journey, and chose this member of the Best Western chain based on its location and the fact that it is part of a well known brand. The reviews at the time were mixed, but had enough good ones that I thought it would be a safe bet. When we arrived, we noticed right away that the building is a little more run down than the photos suggest, but the reviews mentioned that there was some updating going on, so we didn't worry about it too much. When we checked in and got our key cards, we went along to our room, and when we opened the door, we were surprised to find someone else's luggage in the room! We went back to the front desk and explained what happened, and the desk clerk seemed very surprised, as the computer showed that the guest had checked out...hmmmm. We were given another room, but it made us rather nervous, since there didn't seem to be any explanation as to how this happened, and we wondered whether someone might be able to access our room because of the same mistake...hmmmmm We went for dinner to a restaurant that was suggested by another staff member, which turned out to be a great place, and lots of fun. We came back, planning on an early night so that we could get an early start in the morning. As we spent more time in the room, it became very apparent just how thin the walls and floors are, and how much noise passed between them from other guests. The people above us sounded like the were re-arranging the furniture every 30 minutes or so, and we could hear most of the conversation going on next door. I realize that this building is old, but, really, Best Western shouldn't be hanging its name on this kind of place without a complete renovation. The carpets were old and needed replacing, and the fixtures were all pretty tired as well. To be fair, I think the beds in our room had been replaced, and were quite new and very comfortable. Thankfully, all the travellers above and around us were pretty quiet by around 10:30 or so, and we actually had a very good night's sleep, but I shudder to think what might have happened if there had been active children, or people who wanted to party a little - it would have been impossible to sleep. Breakfast was, in a word, disappointing. I wasn't really expecting much, because the price point of this motel is relatively low, but the eggs were pretty tasteless, the sausages greasy, the fruit salad was mostly melon, had already run out, and was not replenished. There were three cereals on offer, but little else, and the bread/bagel/muffin choices were not very nice quality. The best thing they had was the waffle maker, which turned out very nice waffles. The staff, apart from the room mixup, was pleasant and the rooms were clean, but I wouldn't stay here again, because it's just too noisy.
Never go wrong with a best western. Friendly helpful front desk staff. Safe parking, well lit at night. Clean tidy rooms, comfy beds, lots of towels. Generous continental breakfast. Quick check out. Thank you
Really nice place with big & clean and big rooms. Check In was quick and really friendly. There is also an indoor pool (which I didn't visit). Parking around the building is free. Breakfast is basic and OK. I shall be back.
It is unusual when a hotel has a perfect score on annoying items such as AC, lavatory drain, bathtub drain, shower head, door latches, lights, TV etc. This place was perfect in that respect. Amenities excellent. Flaws: breakfast room was a little small in view of the high occupancy.
Very clean facility and comfortable room. Competitively priced. Great breakfast. Staff very friendly/helpful and professional. Great stay. Enjoyed my stay...the area is also very quiet/relaxing. Hotel in walking distance to various businesses/restaurants.
Excellent restful nights. My family and I will definitely stay there again. My family and I will definitely recommend this hotel to all our family and friends. We loved our stay in Washington State. The weather was nice and the sights were very pretty.
If we can stay at Best Western we do. This stay started out pretty good, Franklin was so helpful when we got there. He put us in a pet room but it was right under the stairs so I asked to be moved, so he called his manager and he put us into another room. UGH!!! This room is supposed to be form the disabled. We were so disappointed in this room. When we took a shower there was water running out of the bathroom into the main room almost into the main hall way of the motel. The shower curtain didn't hang over the shower stall like it should ( see pictures). When my husband pointed this out to the manager that was on duty she informed him she knew that there was something wrong but it is what it is. Nothing could be done about it. When I tried to show her pictures of it she snapped at me and said "I know all about it HE ALREADY TOLD ME WHAT'S WRONG"! I informed I would be sending a review to trip advisor and she said of course and it's all my fault. I said no you just need to get someone to fix it.
Although the room is smaller compared to other Best Western or other hotels, it is ok for a one night stay. There is no sink in the bathroom and no table to eat but again, the room is clean. I always love the pillows and comforters! Breakfast starts at 6 which is unusual for some hotels, but it is great that breakfast starts early. Food variety and quality is excellent in this Best Western hotel.
Looks outdated on the outside and in the hallway. Room was more updated and comfortable enough. Bathroom just okay. Breakfast okay. Staff could not find my daughter's most prized stuffed bear that was left there. Though they were polite about it, it didn't seem that they understood the importance of it. I do not understand how it could not be found when we know for certain it was left there. Disappointed.
Our stay at The Best Western (Aladdin) was quite nice. We felt the staff was helpful. The pool provided entertainment my nephews. The food was plentiful, but we didn't care for the potatoes or eggs. The eggs and potatoes were bland, but that was probably do to no salt for a reason. Salting after cooking doesn't taste as good whennot salted during cooking. I understand some people cannot have salt. We really liked all the staff, Our thanks to all the staff for doing a good job.
This Best Western is by far the worst BW I've ever stayed in. It is NOT worth the money. I will attempt to be objective. Our room was old and needed a remodel. I looked out the window to check our view - which revealed a wall about 2-3 feet away. It was the pool building. Next, the bathroom. Ugh. The toilet seat was disgusting. Toward the "rear" of the seat was a brown, crusty looking area. Maybe burned? I don't even know. The light bulb in the bathroom was burned out. Not a big deal but the toilet paper roll that was on the holder was almost finished. I don't like to waste, but it kind of looks cheesy and cheep to leave it for a new guest. Or maybe just leave an extra roll knowing that this roll won't last long. The A/C was weak at best. We ran it all night on the coldest setting, and it barely made the room cool. I was bummed because they had no Kleenex in the room. Alas, my wife found the box in the morning. She pulled one out - and that was it. Just one tissue. That is a housekeeping issue. Any decent housekeeper would have felt that the box was almost empty and put a new one in. Also, there are very few outlets to be specific there was only three in the whole room that we could use. And these were a pain because our charger plugs literally fell out because the outlets were so "loose." Not a big deal but the quantity was a pain with iPad and phone chargers. Anyone who stays in BW's regularly knows that they have shampoo, conditioner and lotion on the counters. This BW had one little bottle of shampoo/body wash all-in-one. And only one. Cheep. Okay for a $80-100/night hotel but not $170. Breakfast - decent selection but it only runs 7:30-9:00am. An hour and a half? Are you kidding?! Then there was the rotten apple. Okay, the other fruit seemed okay, so maybe it was a fluke. Added to all the other stuff though...ugh! Bottom line- this hotel is not worth the money. Stay anywhere else. For what is charged for this hotel, management should be ashamed. This is just one opinion, but I hope it helps you make a decision when looking for a hotel in the area. Safe travels! Photos of toilet and view included
Check in is fast. The front desk staff is very helpful. The breakfast is good. The room is clean. The swimming pool is a bit small but clean and it was not crowd on my stay. The bed is a bit soft but may be only my personal preference.
This hotel is old and desperately in need of upgrades. Our room had a small kitchen area, but everything was very outdated. The room also had a horrible odor. In fact, the entire hotel had an awful smell. Had we not been exhausted from just getting off a plane, we wouldn't have stayed. We couldn't get out of there fast enough.
The room was clean! The hotel hallways, etc were clean. The breakfast in the morning was a nice touch and very good. The front deskman was very helpful and friendly. It was nice to have access to a washer and dryer after we had been cycling from Canada.
typical BW hotel...breakfast was sparse but what you would expect. Have trouble with their reward program, sometimes have to phone their hidden number to ensure points are rewarded. they advertise biker friendly but no evidence they treat bikers any different, no special service or parking stalls.
This Best Western was a great surprise. The desk clerk was efficient and competent. She helped find a great restaurant to have dinner in the area. The room was clean and so was the bathroom. Very satisfied with this hotel.
Thought the sleeping was decent and breakfast bar outstanding...food options ranged from oatmeal (which I ate), cereals, waffles, fruits, yogurt, and traditional fare such as scrambled eggs, sausage, etc. Lots of toppings to choose from...
The room was clean and the beds were nice. Breakfast was good. Only negative is that there isn't an elevator so you have to carry your luggage up to the 2nd floor. Also, the windows rattled when you walked across the floor. Hotel is convenient if you're going to Mt. St. Helens.
On the way to a softball tournament , stayed here for a break. staff was great-we were tired. I thought for the price the room was very good. The bathrooms are dated , but were just fine. the breakfast was very good , wish the chairs not as loud
Staff were very nice and helpful. The room was clean as were the linens and towels. Hotel was right off of I-5 and easy to find. Rates were exceptional, I would recommend the Best Western Alladin Inn to anyone.
8 hours from Eureka, 4 hours from Anacortes Ferry Terminal, perfect place to stop during our trips to San Juan Island. Quiet, clean, and comfortable. Breakfast included but better one at Grounds for Opportunity Cafe in Kelso, 15 min walk from hotel.
This is the closest Best Western to the Johnston Ridge Observatory, so if you're planning on shooting the Milky Way over the mountain, this is your place. Lots of good food in the area as well, and not too far from the Oregon/Washington state line. The hotel is not right on the freeway either, nice and quiet.
Great access to Freeway, but not adjacent, so location is quiet. Rooms was VERY clean. All staff was friendly and well versed in the art of Customer Service. Rate was as expected of Best Western - a little higher than others, but still fair. This property is on the older side and the area is not a typical go-to spot. If you are a "New" addict/snob, this is not the place for you. For those of you looking for a clean and comfortable motel where the staff has customer service skills, this is the place for you.
This is an older property. It is clean and comfortable. However, the floors are uneven, especially in the hallways. The soundproofing is weak, especially in regard to the plumbing; you will know when your neighbors use the toilet or shower. It is a safe and comfortable motel despite its aging difficulties.
I have stayed at this hotel many times and it always offers friendly staff, clean room and a great location. The only thing I would let people know is there is always a subtle odor of a light damp smell in the hallways I notice it every time. But I know this just an issue with this area since it always seems to be raining! For the money you can't beat the value of this hotel.
Beds was comfortable hotel hall way smelled so bad I had ask for a room sway from the front street I did not get little disappointed hotel staff was nice it is a old hotel Rate was good l would stay again for the good deal.
Great location for a conference at the fair grounds. Stores and restaurants all in walking distance. Staff was freindly. Room was clean, and comfortable. The breakfast set up was really good. Eggs, hash browns, and sausage. Pasteries, and waffles. And an assortment of cereals. Parking was a little tight with the rest of the search & rescue people staying there. Plenty of entrances where ever you park so the walk is short to get out of the rain.
Clean, comfortable and very cost effective. The rooms are getting a little dated but they are well maintained. They some have rooms with full size refrigerators, stoves, kitchens, etc. Britney is great and the rest of the staff is also very good. The parking lot can get crowded on some nights.
From checking in to checking out everything was great. The staff was the greatest and the Wi-Fi was quick. This was my second stay there and I look forward to my next stay there. There is a great place to eat next door and the Won Ton soup is outstanding.
We stayed overnight here on the way to Mt. St. Helens. It was quite convenient to I-5 and many restaurants and shopping. The staff was friendly and helpful and we were upgraded to a double queen suite. The room was spotless and the pillows and bed were comfy. We had an old fashioned shower head with great water pressure and plenty of hot water. The room was quiet in spite of being near a heavily traveled shopping area. Breakfast included.
Stayed two nights for a conference. Great bed, quiet A/C, excellent staff. Breakfast was average self serve: pleasant space, but needs better grade of coffee, jams. Three hot chaffers to pick from; actually hot.
Overall stay was great. They made a few recommendations for our meals out that were very great. They have wake up calls, pool, work out room and very quiet rooms to stay in. Thank you, will stay here again
This hotel is a little older but well kept up. Checking in and out was fast and easy. The room had a mini-fridge and microwave, and good wifi. Bed and pillows were comfortable. This is wood frame construction so can be a little noisy as people move about on the 2nd floor. Location is a little inconvenient for the highway and restaurants. Local neighborhood behind the hotel seems a little sketchy.
People friendly, room clean, breakfast good. Room bt staircase noisy, but remodel planned which should cure this. Have stayed here in the past, rooms and people seem to be much improved. Try not to get poolside room as these are noisier.
When ever we stay in the Longview Kelso area we always stay at this Best Western. The staff is very friendly, courteous, helpful and make you feel like part of their family. It's a very homey feeling you get when staying here. The area is clean and comfortable. I will be returning again soon.
The bed was comfortable, the room was big, the furnishings were new. However, you could tell that the building was not new and built with lower quality materials. It was fine, and I slept well. I will stay again.
My daughter had a volleyball tournament in Kelso and we were just looking for a decent place to stay at a reasonable price. That's what we got at the Kelso BW. We were greeted by very friendly staff and without asking were upgraded to a larger room with a kitchenette. Unfortunately, we were in town long enough to take advantage of the kitchen. Room was spacious and clean, but pretty dated in appearance. Bed was comfortable and room had a flat screen TV. Free Internet had a good strong signal, which I have found is not common in most hotels. Pool was nice, but no hot tub. Free breakfast buffet was pretty much the standard breakfast with sausage, scrambled eggs, waffle, cereal, coffee and juice. Seating in the dining area was pretty limited. All in all, good hotel at a good price.
Nice basic hotel. A little on the older side but it was still a good value. We would stay there again. The breakfast was fantastic. Staff was really nice. The wifi worked very well. The beds were comfortable.
They have the best hospitality around every time I've been there. Owner, management and staff are all very polite and professional. I can guarantee you a pleasant visit at this Best Western. Keep up the great work guys :)
If you're staying in the kelso/longview area, this is the place to stay. The staff is friendly and the hotel is well maintained. I have stayed in the red lion hotel in the area, but after 1 stay there, it will be the Best Western Aladdin for me from now on.
Great place to stay, convenient but far enough from I5 to be quieter, very clean and comfortable. Fun to walk across the river bridge and into town. Good breakfast at hotel, great coffee shop nearby or walk into town.
We booked in advance and traveling having stayed at best western hotels before , but this place I'm going to be nice and not say it needs to be torn down. I had hard time finding parking as the place next door used a lot of the space and stayed up most of the night the floor was squeeky, it's old style ,kept tidy but carpets were dirty and I did take a shower there the vanity is out in the room ,I'm sorry but not again
We stayed in the hotel one night during a pacific northwest vacation. The staff was friendly, and the room, although older, was quite spacious. We rented one of the rooms with a kitchen suite in it on the 1st floor. Bed was also comfy. The only drawback to this hotel, is the area behind the hotel. There are abandoned houses with unauthorized people obviously living in them. The hotel does have a security service that appears to drive through the parking lot hourly to keep check on things though, which was nice. I think I would select a second floor room if we stayed here again though, and probably not walk around in the back parking lot after dark.
Overnight on way home, glad to find comfortable and warm place to rest. A restaurant across the parking lot meant no more driving. Room was clean and spacious with good wi fi connection. Early breakfast bar was fresh and ready at 6:00 a.m. Without GPS would have been hard to find as it is located some blocks off the I5.
An ok stop over - fast friendly service, oddly nasty smelling hallway but clean and comfy room. Heating in 1st room wasn't working (and was old-style and noisy) so was moved to another room with an updated heating system - much better! Small fridge and microwave in the room, and a few restaurant options in the area (one adjacent to the property but I didn't try it). It was ok, but I wouldn't make a point of returning. Something just off the Interstate would be faster, easier, and just as good.
Had a nice stay. Everyone was very friendly. This hotel is pet friendly and we go a ground floor room which helped when walking the dogs. We would stay here again without hesitation. Only issue is the staff was unable to recommend a good place for breakfast locally that had a cocktail lounge and we could watch a football game in. Be more up on local fair to recommend to patrons
Looking for a last minute place to stay after car problems changed our plans, we found this hotel. The staff was friendly and helpful, and the rooms were comfortable. You do need to request blankets as only one is on the bed. Heater worked fine, we just prefer to put it at a lower setting at night and adjust with blankets. Sink and blow dryer are outside of bathroom, which is nice. Blow dryer is on wall between 2 mirrors, so would be easy for 2 or more people to get ready at the same time. Only problem with room was bathtub drain was slow. Otherwise, very clean. We didn't use the indoor pool, but it looked sparkling clean and inviting. Breakfast was good with fluffy eggs (not the weird egg disks that some hotels serve), country potatoes (chunks, not shredded) and sausage. Waffle maker makes 4 small waffles, which is much easier to handle, especially if you have little kids, than one ginormous one that covers the plate. Lots of selection with cereal, yogurt, and hot oatmeal. Very reasonable price for a Best Western, and we would definitely stay again if we were in the area. Location is good, away from freeway and about a mile from several restaurants and the mall.
This is an older property and as such it was not bad...the staff were very considerate and overall the place was clean. We were just passing through on our way south and so we tend to look for Best Western properties when in unfamiliar locations.
Came to watch granddaughter play in LCC basketball tournament. Aladdin offered a special price and accepted pets, so we did not have to kennel them; consequently, a good value for us. Without special price, I might have kept looking. Good location. Interior "worn" but clean. Single queen room small or cozy depending upon your viewpoint. Very friendly and helpful staff (reason for very good rating; otherwise, average).
While a bit off the I5 the Kelso Best Western is a great place to stay. Clean and quiet (ask for a room at the back). The staff are friendly helpful and courteous. Unbidden we were offered a free upgrade. Much appreciated. The usual BW complimentary breakfast is served in a clean well organised breakfast room with all the usual items; scrambled eggs, sausage, hash browns, cereals, bread, muffins buns etc choice of juices, milk, coffee and so on. Priced right.
The room was adequate for a one night stay since we were traveling on the next morning. The first room we were assigned had a very strong cigarette smell. When I reported this to the desk clerk she moved us to another room which was OK. The motel is old and has a musky smell about it. After you have been in there awhile you don't notice the smell that much. The bed was comfortable and the breakfast had several options. I think it is overprice for what you receive.
I've probably stayed here close to a dozen times. It's easily the best value in the Kelso/Longview area. It's not the most trendy or up to date decor. But, It's very well maintained, well run, clean and comfortable. Parking is a bit limited and their is no elevator (Ask for first floor if that matters, it's NOT noisey). The only restaurant that's really close is a Chinese place that I have not tried (not my thing). There are plenty of restaurants within a few blocks to a mile or so.
This Best Western was ideally located for restaurants in Kelso WA and also for our medium sized group that was attending and performing at Halloween Town in St Helens OR. This Best Western says it is just the normal type, but we felt like we were in a Best Western PLUS. We had a little kitchenette with microwave, refrigerator, and kitchen sink. The Queen beds were very comfortable with good pillows. Only issue was bathroom fan did not pull out the steam from vanity area quickly enough (after shower).
I had to change room because first room smelled bad. Second room was better, but still smelled bad. Hallways smelled bad also. Toilette was broken and wobbled when sat on! Bathroom fan was broken and extremely loud. Phone didn't work! I cancelled my reservation for the second night & went to the Red Lion instead.
Nice clean motel in Kelso. Breakfast was good. Room was priced fairly. Quiet place and the room was really clean and neat. Nice place to stay. Kind of hard to find as it is about 2 miles from the interstate hiway. If you are going to Mt. Saint Helens, good place to stop for the night.
We came for a wedding (my nephew's) and this suited us well. The room was clean and well-furnished, the breakfasts were tasty and wholesome, and it was near a number of businesses. The bathroom plug and the TV setup were both a bit confusing, and I couldn't get the internet in the room to work. (The computers off the lobby did, however, so all was not lost for my internet addiction, LOL!) Did have trouble finding it, too. Overall, tho, I found it an enjoyable experience, and would recomment it to others.
We were visiting friends in Kelso and there was not much of a choice because of weekend festivals. This was a good basic hotel at a fair price. Nothing fancy but the staff was nice and the rooms were clean.
Wouldn't stay at this particular Best Western again should we return to WA state. The young woman who prepared breakfast was fantastic and did a wonderful job. Hats off to her! Staff at front desk were not that helpful when trying to bring in several pieces of luggage on one of their carriers. . . .holding door open for us, etc.
Nice room, good breakfast, fantastic front desk person at check in. The room was clean and comfortable. Quiet and dog friendly Not much area for dog to do it's business but hotel is located in a quiet neighborhood. where you can walk your dog.
Located a long way from the freeway in a seedy area. Only one handicapped parking space, at the front, for the entire hotel. No restaurants of note nearby. Our room was small, old fashioned,but clean.WiFi was OK. TV, fridge, but no freezer in fridge. Bathroom was tiny, with old-fashioned small toilet, with loose toilet seat. Non-slip strips in tub were peeling off. Breakfast was good, with good service, and the room was clean. There was nobody at the front desk when we tried to check out the next day and other staff had to hunt the receptionist down.
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