Best Western Plus Hotel Katy Inn & Suites,  Katy

4.5/5  - based on 312 guest reviews.
2006 Katy Mills Boulevard, 77494-4856, Katy, United States - See map
+1 281 395 6200 +1 281 395 6210



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> Room 1

1 adult


Hotel advantages

  • Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 312 traveler reviews
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When you stay at our Katy hotel, you will be located right off of Interstate 10 and enjoy the luxury of one of the newest hotels in town while being close to all the nearby businesses and schools. The Petro Skills Training Center is moments away, and we are happy to work with groups and companies looking for blocked rooms or extended stays. Visit the nearby Leonard Merrell Center, Katy Mills Mall, Toyota Center or Minute Maid Park. Events at the Rhodes Stadium always draw a crowd, and shopping at Galleria Mall can't be missed. Of course, the Bass Pro Outdoor World is a mecca for outdoor enthusiasts. The NASA Space Center is a once in a lifetime experience for everyone in the family. Our Katy hotel is just 26 miles from Houston, so a day trip to the city is simple. Houston is known for incredible fine dining as well as Texas barbeque joints, nightlife and some of the best shopping in the Lone Star State. However, you won't have to deal with the hustle and bustle of the city any longer than you'd like, because our property is located in a charming and quaint town. Business travelers especially enjoy staying at our Katy hotel. Pathfinder Energy, Igloo Products, Pavestone and Academy Sports and Outdoors are just a few businesses who have workers stay with us. We are also close to many wedding venues like Agave Roads, Briscoe Manor, Falcon Point and Tuscany Villa. Whether you need blocked rooms for business or your big day, we will go the extra mile to make it special. A pool, fitness center, free Wi-Fi and a complimentary breakfast are also part of this eco-friendly Katy hotel. Get your morning started right with hot eggs, a choice of breads and breakfast meats, cereal, fruit and 100% Arabica coffee or bottomless chilled juice. Southern hospitality is our specialty, and you will be treated like family the moment you arrive at our Katy hotel. Reserve your next stay at the Best Western Plus Katy Inn & Suites today and save! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 312 guest reviews
Certificate of Excellence
Business Business 95
Couples Couples 54
Family Family 108
Friends getaway Friends getaway 17
Solo travel Solo travel 18
Sleep Quality
Best Western Plus Katy Inn & Suites,Katy
  • 3
    « It works »

    The hotel is in a convenient location, with friendly service, a decent breakfast, clean room, comfortable bed, and reasonable price. Nothing fancy, but this BW Plus works just fine. Would stay here again.

    « Hurricane Harvey Hotel Stay »

    I and my wife stayed at this hotel due to Hurricane Harvey flooding. We were treated with respect and compassion in our situation and were given excellent service our entire stay. We would recommend this hotel to all our friends and family. Great bunch of workers who love their job and it shows in their way they treat their customers.

    « Pleasure Trip »

    We have stayed at this hotel in the past and have always had a pleasant experience. The hotel is a little overpriced compared to other areas but there rooms are nice and the beds are comfortable. The breakfast selections are a little limited. But the at least it is a full hot breakfast. The staff is friendly and always willing to assist in any way.

    « AN excellent stay in Katy Texas »

    the hotel was located near multiple restaurants sandwich shops, coffee shops, freeways, shopping breakfast had many items to choose from and the bed was unbelievable comfortable the room was superb, exercise room was great as I use most every stay when weather is cold outside.

    « Great Place to Stay in A Great City. »

    We stay here usually once a month for the weekend. The value is reasonable and the employees are always courteous and helpful. We have never had to ask for something to be repaired or for extra products.

    « Amazing Staff »

    I wrote a review two days ago, and I forgot to mention Jared who would always help me at breakfast. He was so nice, and would get me ice, and snacks for my cooler that I packed for work every day. I can't say enough good things about this hotel, and it's staff. They are absolutely the Best staff I have ever been around. I want to say a special thank you to: Alejandra, Dana, Chandni, Amber, Minerva, Irma, Lou, Antony, John, and Jared. You all are "AMAZING". Tina W.

    « Best Western Katy stay »

    Our extended stay was very comfortable, almost all due to the excellent staff under the guidance and expertise of Mr Sam! Breakfasts were great, and the room cleaning staff were great! It was very safe, they made everyone feel comfortable and closeby were several food places. Walmart was right there for almost anything!

    « Clean property »

    We stay whenever we are in Katy TX. Clean rooms and comfortable beds. Good WIFI. We enjoy the breakfast buffet. Nice helpful staff. Near resturants and malls. Lots to do in the area. Wal Mart is within walking distance.

    « Good room for a good price. »

    Stayed here due to Hurricane Harvey, staff and hotel met all expectations. Room was clean and comfortable, hotel is very conveniently located to shopping and plenty of good restaurants. Would here again.

    « OK Hotel for price »

    Conveniently located near Katy Mills. It is an OK hotel for the price, however rooms are a little bit run down. Breakfast is inlcuded but is very crowded during rush hour, so it is difficult to find a table and food constantly needs to be replentished

  • 5
    « Hurricane Harvey »

    The Entire staff are amazing. I have to personally thank Karen Reyes for going above & beyond to help my family during this difficult time. Rooms are AWESOME & the Breakfast is Great! I'm very pleased

    « Hurricane Harvey Evacuee »

    My stay at the Best Western was superb. The staff was very professional and accommodating. My family and I had to evacuate because of Hurricane Harvey. They made a devastating situation a pleasant one. They took exceptionally good care of my mom who is 88 with advanced stage of Alzheimer. Their performance was nothing short of spectacular.

    « BEST STAFF EVER under extremely trying circumstances. »

    Under mandatory evacuation orders due to hurricane Harvey we stayed at least (we're still under evacuation order) 4 nights in the Katy Inn and Suites in the middle of a hurricane. The staff was stretched thin, due to most roads being impassable and dangerous weather conditions, but they were ALWAYS helpful, courteous and kind. Front Desk attendant or manager Marcus Burdette and housekeeping Anabel Gonzales deserve recognition and rewards for their tireless efforts. Both worked many days in a row, stuck in the hotel with no way home, and never lost their great service attitudes. I would have been very pleased with the service and staff under normal conditions but to have this level of service in the conditions we were under is remarkable. BEST WESTERN recognize these employees please.

    « A very pleasant visit! »

    We were very happy with our visit! This place has a very pleasing ambience, a lovely aroma upon entering the establishment and just a clean and tidy place. The bedroom worked for our family it was clean comfortable and tidy and serviced well. The breakfast food was ample, tasty, varied and sufficient with plenty of choice including fresh fruit. Coffee delicious too. The lady that worked in the breakfast area was very nice and friendly too. We had initially booked to stay for 6 nights but unfortunately had to check out early to avoid potential floods from the impending hurricane. We would most definitely recommend this conveniently located, clean, tidy, pleasant and reasonably priced hotel in Katy, TX.

    « Great Place to Stay »

    We spent the night at this hotel on our way to SeaWorld in San Antonio. Our stay could not have been any better. Hotel was spotless, beds were very comfortable and the people that worked there were as kind and helpful as could be. I would stay at this hotel again in a heart beat.

    « Very Nice Motel »

    My wife and I have stayed here many times and love this motel! Rooms are always nice and clean. Highly recommend this motel! Location is convenient to surrounding stores, restaurants, etc. It's the only motel we stay at when we're in the Houston area.

    « Robert taglr »

    This hotel is very clean and comfortable. The property is very clean and the staff very professional. The hot breakfast is very very good.the hotel is located close to a major mall.and great restaurants. I will definitely stzy hefe again whrn im in thr katy tx area.

    « A great place to stay »

    Very friendly and helpful reception staff. Great room - large and well appointed. Big bed, modern television (programme content was awful, but that's American TV), great toilet/bathroom, large seating area and a refrigerator. Plentiful parking on site. Hotel has a pool and a fitness gym. Thank goodness for the air conditioning throughout the hotel - it was very hot and humid outside (July). The breakfast was rather limited but adequate. Distances around Houston are much greater than we expected - it was a long way from the airport and to the space centre and to Galveston, which we visited. There is a huge outlet mall very close to the hotel and a large supermarket just across the road (Walmart).

    « Highly Recommend :-) »

    We interacted with 4 different people, all amazingly kind and friendly. Which has been our experience with BW and we have stayed in BW in different states. The only thing I have noticed in 2 different stays has been that the room gets cold, but feels humid. The person who checked us in was kind, polite, friendly. We also bought some snacks and the lady was friendly, along with the other lady who checked us out and finally the gentleman who was in charge of breakfast. If you're in the area I highly recommend staying here, except if you're rude, then stay away because this staff was friendly and kind.

    « Very Impressed »

    Great newer hotel. Very clean. Friendly staff and easy check-in. The rooms were larger than most standard rooms with plenty of space and a nice layout. Beds were fairly comfortable, just a bit more firm than we're accustomed to. They offer soft and firm pillows. Attention to detail in the rooms and breakfast area were a great touch. They serve Douwe Egberts coffee, which is one of the best-tasting, smoothest coffees I've ever tasted. Breakfast had a good variety, and the kitchen manager did a good job of maintaining the area and assisting the guests with any issues that arose. The only complaints we had were the constant slamming of the room doors in the very early morning hours and the very loud sounds of someone using the ice machine to (apparently) fill a cooler, also in the early morning. Neither of those problems are the fault of the hotel. Would definitely stay here again. It was a more enjoyable stay than the more expensive, higher tier hotel we had in a nearby town over the weekend.

  • 5
    « Great place. »

    This was a great place to stay. Clean hotel, friendly staff and easy access to all attractions. Breakfast was okay. Your basic hotel breakfast, nothing fancy. Starbucks is within walking distance so that is always an option. I will defiantly stay here the next time I'm in town.

    « Great Hotel and Staff! »

    I have stayed at this hotel several times when I am in Katy doing triathlons (swim, bike, run). I have always enjoyed staying here, but during my most recent trip I could not find my Texas Aggie ring when I got home. I was not sure where I lost it, but I called the hotel and a couple of days later drove about 125 miles to speak with them about my ring. The staff was very kind and understanding. Another guest was already in the room, but the cleaning staff went in the room as soon as they could and found my ring behind the nightstand. They called me and returned the ring to me at their own expense. WOW! I am so impressed by the leadership and staff at this hotel.. It is also a great room! Great Value! Great Location! Thanks so much!

    « Clean hotel and great service »

    I stayed here for a couple of days. The place was really clean and staff was very nice. We had a wide variety of things for breakfast, and everything was delicious. The beds were super comfy! Worth every penny!

    « Hotel Review »

    Clean rooms, friendly service, reasonable price, hotel includes outdoor pool, exercise room and free breakfast. located near several nice restaurants and shopping area and movie theater. I enjoyed our stay at Best Western in Katy, Texas.

    « Very good hotel and a safe area as well. Mall is located walking distance, Walmart also walking distance. I recommend. »

    Good for business and vacation. There are plenty of other hotels in the area but this one is always courteous and very helpful. They also value your business and make your stay one of the most problem free stay.

    « Not too happy with this property »

    We had stayed here two times. This time, there were problems. The biggest problem was that our sheets and pillowcases had stains on them, some of them dried blood. The protective mattress cover had dried urine stains. I brought this to the attention of the desk person at midnight because we got in late that evening. I came down the next morning and showed the pictures to the desk person. She then showed those pictures to the manager who was quite responsive. The next problem was that the room had an odor. I have seen in previous reviews that people have written about this. It is probably the cleaning chemicals they use, but it was overpowering each time we walked in. It seemed to get better when the air conditioning was turned up. I had requested nothing with strong odors be used in the room. The first room we were given, we had to change because the bed was not in good condition and you could feel the springs. We had not yet unpacked so the desk person very kindly moved us to the room next door. The bed was better, but not great. The breakfast was not impressive or particularly healthy with low sugar options. The location of this hotel is excellent. It is near everywhere that you would want to go to. The lobby is very nice. The front desk staff is very nice. I have every confidence that the manager is going to rectify any problems that the hotel may have.

    « Excellent place to stay in Katy, TX »

    This is a great hotel to stay in if you've got business in Katy. I found it to be comfortable and accommodating. The staff is super helpful at all times, on all shifts. The hotel is located conveniently next to the interstate, and is close to everything you might want to do in Katy. When I do business in Katy again, I will absolutely stay here again.

    « Quality rooms and reasonable prices »

    The hotel is exceptionally maintained from top to bottom. Best Western Plus in Katy accommodated me for many extended stays. Sergio is one of the most patient receptionists and eager to help with any requests. Brad always serves an appetizing breakfast which helped me successfully start many work days. On several occasions I forgot personal items and I would receive a phone call to confirm whether or not I wanted to pick them up. Furthermore, the quality of sleep that I got was comparable to what I get at home. The gym is the weakest aspect of the hotel. It gets the job done but it is a small room with limited options for equipment. Also, the water is not replaced very frequently. Overall, I enjoyed my stay at this location and would highly recommend it.

    « Outstanding hotel! »

    The room is fantastic -- almost a mini suite. Comfortable and inviting. Features a real breakfast -- eggs & bacon, waffle makers, cereal, etc. Right next door to a lot of restaurants and, if you are like me and just want groceries, a Walmart, Staff is friendly and efficient.

    « Clean hotel »

    This is a very clean hotel. Love it here. The staff is very caring and knowledgable. The breakfast is very good. I am there at least once a month and I can depend on this hotel to be clean nod the stuff to be friendly.

  • 4
    « Good value and clean »

    This is the second time we have stayed here. They have both been very pleasant experiences. The facility is readily accessible from I-10 and is located within easy walking distance to a very large shopping mall. The rooms have always been very clean and comfortable. Did not take advantage of the complimentary breakfast during our stay as the people were visiting had prepared meals for us. It did look to have enough choices to satisfy most people.

    « Great stay for the price/but no handicapped rooms »

    These types of hotels are all over the spectrum of quality but we've stayed at several in the Katy Mills area and this one, for the price, is the best. Cleaning staff-friendly. Front desk-helpful. Rooms-clean. Free breakfast-good. The "weekly" (vs weekend) cook, Brad was friendly, helpful and accommodating. We brought our elderly parents, so arrived to breakfast near the end of the breakfast time every morning, but he never rushed us and also brought fresh food out. Only downside: we specified handicapped room for our elderly parents, but they don't have any. One shower bar for assistance and a low sided tub is not really for an elderly handicapped person. They need at least a few rooms with "walk in" showers.

    « Excellent Hotel & Excellent Value »

    The hotel is exceptionally clean; personnel are most helpful; great location. Couldn't have been more satisfied. The desk clerk was very kind and offered our large group use of a special room for breakfast. The breakfast offered many choices, including a number of hot items (waffles, eggs, etc.). I was bringing a student group that included a number of parents and all commented favorably on their room and the hotel itself.

    « clean »

    Large room, very clean and comfortable, smelled good, very very friendly staff, asked several times if anything was needed. Very close to our golf tournament which was a big plus! Breakfast was very nice with lots of choices. would definitely stay here again, Hot Tub would not heat.

    « Katy Best Western »

    Hotel was clean, quiet, and pleasant and perfect for a quick overnight and departure. Breakfast fresh and satisfying. Good selection of restaurants within walking distance. Avoid KFC. Mexican street taco place was excellent. Italian good as well.

    « Best Western Katy »

    Enjoyed our stay at the Best Western in Katy. The room was very nice, clean and comfortable. The breakfast was very good. The hotel was located close to shopping and good restaurants. The staff was very friendly.

    « Very good »

    No issues always smooth sailing. I have using this hotel for quite some time and I have not had any issues at all, comfortable beds, great people very good location. Everything is almost walking distance to everything.

    « Not the best economy hotel »

    I've stayed in a lot of economy hotels and this one is not as good as some of the others. It's clean and the staff is friendly. The pool was dirty with mud and leaves at the bottom (my son rated it an F) and the breakfast was okay.

    « Clean friendly quiet »

    Very friendly staff. Ms.Ramirez was very helpful with her knowledge of the Rodeo going on this month loved her enthusiasm. Breakfasts excellent choices,clean property. Would highly recommend this Best Western when in the area.

    « Very comfortable stay »

    After driving for 15 hours, I arrived late on a Tuesday night - and wished I had arrived earlier so I had more time to relax in my very comfortable room. A small fridge and microwave, great shower and breakfast made this stay great. As a female traveling alone, I felt safe and secure during the entire stay.

  • 5
    « leisure travel »

    The hotel is in a good location for shopping and restaurants. The hotel is well maintained and the rooms are comfortable, offering a desk and lounge chair. The breakfast is a very good hot breakfast and well presented. The front counter staff were very helpful and polite.

    « Fantastic Hotel! »

    I had an amazing time here! Stayed twice for a week or more and never had an issue. The young man working the desk and Brad were both professional and made me feel so welcome! I would recommend to anyone and will definitely stay again! Clean, comfortable and great food, you can't beat that!

    « Great stay, great stay and great breakfast! »

    I have stayed here twice in the last two months for a week or more. The staff is very accommodating and Brad the chef makes a great spread for breakfast. Pretty much anything you want in the morning is there. From fresh fruit to sausage to waffles it is a full deal. Great job!

    « Friendly and knowledge staff »

    I really enjoyed my visit and stay here. The breakfast attendant Brad was very friendly and was very attentive on how the breakfast taste and looked. This is one of the few hotels that actually have a full breakfast. Thank you to the staff and Brad here that made my stay very enjoy and fun.

    « ok stay »

    overnight only trip, rooms conformable, breakfast better than average, appears to be a fairly new hotel. great location, food, shopping near by, close to my destination. rooms quite, everything worked well.

    « Highly recommend »

    We have stayed twice in this hotel and have been more than happy with them. Great service, friendly and professional staff and clean rooms with comfortable beds. We are here now while our home is being repaired from a fire and we feel very comfortable here.

    « Great value- clean »

    It's a last minute booking for 2 rooms and they honored my request of saving two rooms right next to each other. Transaction was smooth (booked through TripAdvisor). Review: 1. Clean facility and room. 2. No parking problem 3. Weird smell inside the room. Mom in the other room and my husband both complained of eye irritation. I was sneezing endlessly. Son was coughing. Whatever they have inside the room, my family was allergic to. 4 Close proximity to the Katy Mall and other attractions. 5. Breakfast was typical of Best Western. 6. Bed, pillows, and blankets were all nice and comfortable. 7. Wifi is good. Will I stay again? If the price is right- definitely!

    « Good Value »

    I was able to rest very well in a king suite (pull out couch sleeper) with 3 adults and 2 small children. Being close to 99, I was able to get up to some events in Northwest Houston quickly. If you don't run the A/C and are on the eastern side, the road noise may disturb some folks.

    « Wonderful property and service »

    The people there are so nice, especially Serj. Very friendly and helpful. The room had a nice easy chair with ottoman, which is very nice. I had a handicapped room and it was very spacious. The property is beautiful and well maintained. I highly recommend it!

    « enjoyed »

    I had a very good and comfortable stay at the Katy Best Western and I will highly recommend this place to my coworkers and friends. I will be traveling through this area again in the near future and this will be the place where I will always stop and stay at.

  • 3
    « Short trip »

    Very reasonable price for one night trip to Houston area. Very friendly staff. This is an older property located right by the Katy outlet stores. We have stayed at six different chain hotels in this exact area and this one is comparable. We had to leave early so we didn't have breakfast. The only con was that there was a very strong "cleaning odor" in the lobby and the room. Bed was comfy.

    « One of the Best »

    Stay in many Bestwesterns and this Bestwestern Plus is ideal for any kind of stay. Newer hotel with fresh accommodations and friendly great staff. They always recognize my reservation and we receive our same room. WI-FI is good. Breakfast is excellent. They are a short distance from good restaurants, Walmart, Katy Mills Mall and the new Water Park. Pool is only issue we've ever had with cleaning and maintenance such as non-working lights.

    « Best value by far. »

    Having stayed in many hotels in many cities. The room and breakfast was the best I've experienced. Would stay here again if going this way. I wish other hotels/motels would follow in their steps. Good job!

    « Most Amenities for the Price »

    Free breakfast, free internet, free parking with excellent accommodations. Staff was very cordial and helpful. Close to shopping and restaurants. Easy access to Houston. Best Western will be my preferred hotel on my next visit to Houston.

    « Great stay »

    Staff was really great and very friendly. The rooms were nice and bed was super comfortable. The overall hotel was very clean and nicely kept. Location was perfect. The price was also great for a couple of days.

    « Bed was terrible »

    Everything about this property was fine except the Bed. I got up before my alarm in a time-zone two hours ahead of my home time-zone because I could not wait to get out of bed!! The room was clean and well appointed. The bed was squeaky and horrible feeling. There were hard spots and soft spots in my bed. I had to stretch before getting in the car I felt so bad after getting out of bed

    « Excellent customer service »

    Just stayed one night; in town for a medical visit - but room was comfortable, and quiet. Received a nice little gift for being a Reward member. Breakfast was fair, but that's a little biased because I don't eat glutens and so have much less to choose from.

    « Great stay »

    The hotel was nice and very accommodating. Rooms were nice. The only negative was the pool was not open due to chemical treating. Breakfast was good and front desk staff was very helpful. Would stay here again.

    « Excellent Service! »

    This hotel was very accommodating to our needs and the value was outstandingly affordable. I will definitely be using this hotel for future stays. Everything was clean, staff was friendly, and they went above and beyond always.

    « Stopped on the way to New Mexico »

    We checked in I believe at 1130pm, driving cross country to move to Carlsbad, NM. We couldn't have picked a place more comfortable. Being 3 1/2 months pregnant, being in the car for 14 hours is something in itself. My boyfriend did a damn fine job picking this hotel at the last minute.

  • 5

    My teenage daughter and I stayed at the Best Western Katy Inn and Suites for one night two weeks ago for an event at the Katy Mills Mall that is about a five minute walk away. We were greeted with smiles at check-in and very friendly and professional employees. The room was spotless and beds very comfortable. I was pleasantly surprised with the breakfast that was included in the rate - honestly one of the best waffles I have had at a hotel and many tasty items to choose from. We will definitely stay here again if in the Katy area.

    « Company stay, thanks Brad! »

    I had an overall good experience, great area and Brad from the kitchen was very helpful and always had an amazing breakfast prepared in a timely manner. There was also a mall and plenty of resteraunts in close proximity.

    « Great Stay »

    I highly recommend this hotel. I will definitely look to stay here again when travailing to the Houston area. The staff was very friendly and professional. Hotel is clean and well maintained. I was very please with the overall stay.

    « Great Hotel and Friendly Staff »

    This was a great place to stay on business. Would also be great for leisure as the new water park is within view of the hotel. Breakfast served every morning and they even had dinner one night at no cost to guests. Rooms were. Ice and clean. Had an issue with TV and informed the front desk, and they promptly had it fixed. Overall a great stay.

    « Katy »

    Very comfortable hotel. Breakfast was filling and Brad, who was working breakfast very helpful and friendly. We are staying at Best Westerns on our trip to OKC, Wichita and Kansas City. We're on the Hot Rod Magazine Power Tour,

    « Great stay! »

    Stayed 2 nights over the Memorial Day holiday. We booked a room with 2 queen beds. The room was clean and the beds comfortable. Breakfast was good and plentiful. The staff was very friendly and quite helpful. We didn't use the pool but the area looked nice and well kept. The hotel was within walking distance to Katy Mills and the new water park. We will definitely stay here the next time we are in the area.

    « Best Westen Plus - Katy Mills, TX »

    Excellent hotel. Staff is extremely helpful. A good, clean, and quiet place to stay. This is a hotel that we stayed in about 6 years ago when we lost our home in a fire. Nicole Parks at the front desk remembered us from that disaster in our life and made us feel like we had a home there. The owner, Sam has really gone out of his way the have a 1st class Best Western Plus.

    « Repeat Customer!! »

    This hotel is always spotlessly clean, even the coffee pot in the room is always clean and dry. The service is outstanding, the staff is friendly, and the housekeeping service is prompt and thorough. The breakfast always goes above and beyond our expectations. We stay here several times a year.

    « Nice hotel »

    Nice clean hotel near new water park, hospital and mall. Lots of resturant choices near by. Two movie theaters in the area. Walking distance to a WAL MART. Helpful staff. We stay here when in the area. Enjoyed the pool this time since it is warmer.

    « Research of the city. »

    It was a great time during our stay at the hotel. Excellent location on the side there is a waterpark and a mall. There's Wal-Mart neighborhood in front of the location. Starbuck at the other end and easy access to freeway 10. We spent 2 nights there with our 8 month baby.

  • 3
    « Okay stay, definitely not great. »

    Hotel was nice, good location and clean/ comfortable rooms. Check in felt like I was an inconvenience to the clerks. They both were on their cell phones and one even spent a lot of time in the middle of my check in with a complaint on the front desk phone. I was reminded of the smoking policy and pets policy as if I was a child. I've stayed at many hotels and no one has instructed me about their policies as this clerk did. I gladly would stay at one of many other options in this area if I am going to in the future. I'm a fan of Best Westerns but this one will not be a repeat.

    « Fantastic Breakfast Buffet »

    Kudos to Chef Brad Bawden for his incredible breakfast buffet. It wasn't the typical bagels, cereal and coffee. It included everything from waffles and eggs to homemade biscuits. The menu changed daily. In all my years of travel, I've never seen such a great "free" breakfast buffet.

    « Excellent Experience »

    Excellent Experience. Will come again. Nice Spacious Room. Good Hearty Breakfast. Parking Good. Near Several Malls. Paid for Shuttle to/from Airport. Easy Check-in and Check-out. Offered Loyalty Card for Next Visit. Many Car Rentals Nearby.

    « Great Staff/Great Room=Great Stay »

    Came to Texas to visit my adult children from out of state. Stayed at this hotel for a few nights. The staff Karen and Marisela were both outstanding. The room was cleaned each day and the breakfast in the lobby was good. One night there was free pizza in the lobby with chips and soda. My room had a microwave and small frig in it. There was coffee in the lobby. I can easily say this was my home away from home. Thank you for making my visit great!! This hotel comes highly recommended

    « Katy hotel »

    Nice-clean and comfortable hotel. Great location to I 10 freeway. We enjoyed our stay.The staff was very helpful and friendly. The food was better than average and always a clean area to serve in Near restaurnats.KL

    « Hospital visit »

    This was an emergency visit because my daughter was admitted to a nearby hospital. The hotel was very convenient to the hospital. The staff was very accommodating because we were day to day when we would checkout. But the bathroom was not cleaned. Toothpaste all over. We were so tired we didn't complain.

    « Stay at Best Western Katy »

    My wife and I stayed 3 nights whilst visiting Katy to finalize our house plans. The hotel was conveniently located for our needs with a walk across the road to shops and restaurants. Staff were friendly and courteous. Our only complaint was that the bed was not as comfortable as we would have liked but overall a pleasant stay!

    « Great spot! »

    Clean room, black out curtains, comfortable bed, quiet location, and the nicest staff possible. (Can't comment on breakfast as I skipped it.) Only thing preventing this from getting 5 stars would be to have AC and some free weights in the gym. Awesome spot, thanks!

    « Owner Kracker Jack Kids »

    Always friendly staff. Best run breakfast kitchen I have encountered. We travel quite a bit and stay mainly with the Best Western chain. None are as attentive as the kitchen manager Brad at the Katy,TEXAS location.

    « Great Stay! Great Staff! »

    Our long term stay has been very nice. The hotel is in the perfect location and is walking distance to Katy Mills Mall, Walmart and several fast food and seated restaurants. All of the staff have been very friendly and extremely accommodating. Brad rocks the breakfast every morning with a smile and tons of delicious options. The rotation of hot breakfast every day is great! If there is anything we need, Brad makes sure to help us out.

  • 5
    « Very Enjoyable »

    Everything was wonderful Location Great lots to do in walking distance Rooms Clean Bed Very comfortable Breakfast Very good Staff Friendly and helpful I would definitely stay here again if ever in the area..

    « Katy »

    Hotel is in a good location for the Mall, Walmart and Antonio's restaurant is worth a visit. The breakfast is not to International expectations but Bradley is a credit to the hotel with his friendly service and attention to detail. Hotel rooms are clean and well presented, except the carpets which are showing signs of wear and tear. Airco on occasions sounded like a helicopter hovering above the car park but luckily stopped later in the evening.

    « Nice, complete hotel »

    Nice rooms. Very comfortable beds. The breakfast was not only great with hot foods such as eggs and the Texas shaped waffle machine, but the sitting area to be able to enjoy the nice offering was expansive and a nice change from the cramped breakfast areas so many motels have.

    « Best Western - Surprises with great stay »

    This hotel was wonderful! Clean, spacious and comfortable rooms to start. The breakfast hours were convenient and the food was great. Heavily utilized the free internet during our stay. House keeping didn't come to early so we enjoyed our sleep as well. :) We'd stay here again for sure!

    « Nice property »

    We always stay here when in Katy Texas. Nice, clean property. Near two movie theaters and Katy Mills mall, Bass pro shop and resturants. Easy on and off I-10. Wal Mart less than just accross the street if you need some last minute shopping. Large parking lot if you need to park a trailer and an automoblie.

    « Great place! »

    Great service, rooms, and breakfast. Will stay again. Cleaning service did a wonderful job. Close to many shops and restaurants. Quick access to Highway 10. Katy is a great city and Best Western is a great Suite/Inn.

    « Fixture installer »

    Hotel is very clean and comfortable Staff is very friendly even at 3am pennie was helpful getting me checked in made me feel very welcoming to the hotel. Would recommend to anyone staying in the katy houston area.

    « Kitchen remodel »

    My husband myself and my two daughters visited this hotel which is in our hometown. I had stayed at this hotel a couple of years ago and it was extremely clean. So we are doing our kitchen and have to stay somewhere for a couple of days while the floors were being put in. I just have to say this hotel lives up to the standards it did a couple of years ago it is extremely clean I stayed on the first and second floor it smells good and there is not one piece of dirt anywhere in this hotel. And I will say the breakfast is absolutely delicious they have several different varieties of things for breakfast they have muffins a full breakfast pancakes eggs tortillas breakfast taco sausage yogurt Silk milk chocolate milk different choices of coffee different choices of milk regular syrup and sugar free syrup waffles and fresh fruit. The breakfast attendant Brad is extremely kind and goes out of his way to make sure everything is refilled and hot and it is honestly the cleanest breakfast area at any hotel I have ever seen. He make sure everything is fully stocked and they do not run out of anything. Thank you Best Western Katy and Brad for making our stay very comfortable with small children. Keep up the good work. Kristin

    « Noisy Air Unit »

    The hotel is all non smoking,very clean with a hot breakfast daily. The staff is very pleasant and helpful. The only issue I have is with the noisy air/heat unit. It is so loud as to interrupt sleep and while watching television the volume must be raised to hear every time the unit turns on.

    « Very Decent hotel »

    Nothing amazing as far as amenities but very clean and breakfast was good and hotel very very clean hotel. The location is very close to I-10 and around plenty of eating establishments. I stay here pretty much every time in in Houston area.

  • 3
    « Good for one night stay »

    My adult daughter and I came into Houston from San Antonio for a business meeting. We needed to stay in the Houston area for one night and we decided on Katy for logistical reasons. This Best Western Plus is clean and seemed safe. No real extra frills. Very small Bathroom. We did not eat breakfast there. However, the wifi was good. If you need a clean, safe hotel to spend the night this hotel is a good option.

    « Great Room & Service »

    Great place to stay for work related conference nearby. I reserved a basic room for myself, but when I mentioned I was there for work and would be doing work from my room in the evenings, the receptionist upgraded my room to a King with sofa and coffee table so that I could also work from there and the desk the room had. Was great to be able to spread out my stuff and not be so cluttered. Breakfast was provided and was standard waffles, cereals, pastries, etc. Room was very clean and A/C unit worked too well (got room cold really fast!). Location is also convenient to an outlet mall, Walmart, and several restaurants. I would definitely stay here again in the future.

    « Lovely stay, complete with amenities. »

    Not only was this hotel clean and beautiful, it offered easy access to freeway entrances and food -- good food. Comfy beds, great HD TV and a fun goody bag. If you need to stay in Katy, this is an excellent option.

    « Best Hotel Breakfast »

    The chef, Brad Bawden, was there and answered all of our questions. He was very helpful and knew where everything was. The breakfast had everything we could think of, lots of choices, and was the best hotel breakfast we have had in a long time. The scrambled eggs were great, light and fluffy, not rubbery or runny. Lots of fresh fruit, lots of bakery goodies, lots of variety of breads. 3 kinds of freshly brewed coffee. The waffle station included strawberry, honey and other toppings.

    « Nice property »

    This is a nice clean property next to great attractions. We stay here at least 4 times a year. Always nice. There are several resturants and 2 movie theaters nearby. A new waterpark will open in May 2016 less than a half mile from this hotel.

    « New Carpet Smell... ahhh... »

    Gotta love it when you walk in the door of a Best Western and it smells like NEW carpet. Nice touch with the color and pattern on the new bedding. Bathroom showers have been completely redone, and there is now a Silestone-type product on shower walls. Very clean. Oh, and our remote came in a little bag thingy that says it's "fresh." Not sure how they freshen them, but it's a nice touch. ;)

    « Nice »

    Best Western Plus Katy TX Vibe: Business Atmosphere: Warm, friendly, safe, clean. Food: Breakfast in the morning was fine. A variety of bread, waffles, fruit eggs, and bacon that was the thinnest narrowest I've ever seen. It was fine just nothing I've seen before. Service: Friendly, accommodating( they gave us a late checkout no charge and moved us as the result of a noisy heater fan ). Cost: reasonable Repeat: Yes, we already did. We only planned one night and needed a second. We went back for the second night.

    « Excellent Place to Stay »

    My wife and I live in San Antonio and came here to visit her mother who's battling cancer in a nearby Skilled Nursing Facility and had stayed here a couple weeks ago. Were so happy with the motel and room from our previous stay we didn't consider staying anywhere else. Excellent breakfasts made by Brad Bawden. He kept fresh made scrambled eggs, sausage, bacon, etc. coming. The motel even offers a free supper on Wednesday evenings. We highly recommend this motel and like that they honor AARP discounts, too. Very nice rooms and very clean also.

    « Home away from home »

    My boyfriend and I trucked into Texas from Illinois.....very long and bumpy ride so after delivering the load we were both tired. I called a few hotels in the area however at that point in time they had nowhere to park a semi and trailer. Last on the list was this place. We checked in about 10pm and it took less than 5 minutes. The young gentleman at the front was so courteous, thanks Sherjeel Shaikh. The room was very clean and welcoming. I expected a bed with springs sticking in my back but the bed was sooooo comfy. There was a microwave, coffee maker, iron and ironing board and a hair dryer included. There's a huge HD TV with lots of channels to keep you entertained. To top it of they serve a full breakfast, eggs, sausages/bacon, biscuits and gravy or hash browns, a variety of breads and pastries, coffees and teas. You can make your own waffle if you please. Fruits and yogurt was also available. Sherjeel Shaikh served breakfast on the weekend, great job, the food was delicious. I will definitely be back. From now on whenever I'm in the Katy area I will be staying at the Best Western Plus.

    « Great place to stay »

    The Best Western Plus Katy Inn & Suites has been wonderful to us. Our daughter has been getting chemo & we travel into Katy every other week for her treatments. The entire staff is great. The room is always clean and ready when we arrive. They have a great breakfast and Brad (the chef) is always so thoughtful. It has been our home away from home for several months now.

  • 5
    « great place to stay »

    Hotel is well kept, room was clean and neat with nice size flat screen TV. Breakfast was very good with a good selection of breakfast foods, fruit and pastries. Front desk personnel friendly and polite. This was second stay in this hotel and will make it the only one I use when traveling to San Antonio to visit family and grand kids!

    « Fantastic Stay »

    Clean room, fantastic breakfast made by Khizar (very nice, efficient and friendly guy), close to malls and restaurants. They also offered free shuttle to PetroSkills and free pickup from malls. Will definitely stay again.

    « Very Nice »

    This hotel was convenient for our need-a chance to visit with family. The room was very clean, the bed was most comfortable, and staff members very responsive to our questions and needs. We will definitely consider this location when we visit the area again.

    « Stayed four nights »

    The location was convenient for our visit with family. There was small mall across the street, a Starbucks next door and a ChuckECheese directly behind. Great fun for the kids (all ages). I got the coffee--others played the games and had pizza. The hotel was very good, we were surprised when on checking in discovered the staff had provided a free dinner catered by the local Italian restaurant. We were tired, not looking forward to going out so this was great. The only negative, as the rooms were kept very well, The hall carpet was not vacuumed once during our entire stay. Crumbs and small debris that was there when we checked in was still there when we left. They also had no thinner pillows to offer. The thick pillows gave me a stiff neck. The breakfast room was lovely and well supplied with a good variety of options. It was kept clean and coffee and tea were available 24/7.


    The breakfast and person in charge of preparing was very nice and accommodating. I think his name was Sherjeel Sheukh and he was very pleasant and helpful. The hotel is close to many things and kinds of entertainment. the rooms were clean and noise level was low.

    « Stay at BWI Inn and suites Katy. »

    My stay here was lovely, breakfast was good lots of stuff to choose from, the staff are very helpful and will recommend this place to colleagues and friends. The rooms are neat, room service is prompt. Is located closes the mall and food hot spots. Caren and Khizor Sheik are really helpful. I won't mind staying here again. David

    « Customer Servicee »

    Excellent customer service. The breakfast in the morning was great! I had my two young sons with me and breakfast breakfast can be a challenge to get ready and served while trying to keep two boys from running circles around me. The manager saw I was struggling and came over and helped me serve breakfast while I watched my boys. I will come back here for that simple act alone.

    « Excellent hotel and service »

    I have stayed at this BW Plus three times now and each visit has been outstanding. The location provides easy access to I-10, is adjacent to Katy Mills with plenty of shopping, and there are some very good dining choices within walking or short driving distance. The grounds are clean and I always feel quite safe. I travel almost weekly and ask for some very basic things out of a hotel which are cleanliness, friendly and helpful staff, comfortable bedding, safety, good internet and a location which affords me good dining options. This BW Plus hits the mark in all areas and I highly recommend it.

    « Very nice »

    We stayed for 3 nights Oct. 9-12, 2015. Had 2 rooms. One with a king bed the other with 2 queen beds. I had asked, before arriving, to be near each other. We were across from each other on the 3rd floor. Thank you. The rooms had a mini frig, microwave & coffee pot. There is free wifi. Free breakfast 6:30-9:30am. Which you can have pastries, cold cereal, hot cereal, fruits, scrambled eggs, sausage, make your own waffles, (one day there was biscuits & gravy) yogurt, juice, coffee, milk. The pool area is open 10am-10pm. The hot tub is not heated unless you tell them ahead of time you are going to use it. All employees, front desk, kitchen, housekeeping, are friendly. Beds are comfortable. The day we left the nice young man working the front desk offered to print up directions to Hobby Airport when I said where we were flying out of. I didn't double check it (actually forgot there were 2 different airports) until we arrived at the wrong one. Missed our flight by 5 minutes. By the time we got to the correct airport and to the gate, the plane was still there, but the doors were closed so we were out of luck. We did get another flight, but it wasn't straight through like we had. Ended up getting home nearly 9 hours later than originally planned. So I recommend if you get directions from the hotel, make sure it is to the right place. Besides having to request the hot tub be heated and being given wrong directions, we enjoyed our stay here and would recommend it to others.

    « WAY better than expected »

    Did really have any kind of expectations, just needed 4 wall, a bed & a bucket to pee in but this hotel was VERY nice & we were completely taken aback with how nice it was & how friendly the staff & even other guests were.

  • 5
    « Vacation to see my Katy Family »

    Friends recommend this hotel to me due to them having a great experience so I decided to check the hotel out when I was headed to visit my family in the Katy area. I called to get information and I was helped with amazing service by a lady named Karen. I showed up to get my room and she remembered me by name and had everything ready to go. She also did tell me that breakfast was included and to not hesitate to call if I had any issues with the hotel. The hotel was nice and clean and the location was great right next to Katy Mills Mall. 5 stars!

    « Nice Decor, Friendly Staff, Well Maintained »

    This is a very nice Best Western property. It has a perfect location for traveler's right off of the highway. It is close to restaurants, grocery, and any other shopping needs you may have. The rooms were quiet, nicely decorated and clean! The outdoor pool area was very relaxing, although not real large. The staff members were super friendly and informative about the area. The property offers free WIFI and a complimentary breakfast. We enjoyed our stay here and were pleased we selected this location versus traveling to Houston where hotels were considerably more expensive.

    « Most Excellent Staff, Location, and Accommodations. »

    Step #1: Find the hotel. It couldn't have been any easier. Coming from San Antonio, took the Katy Mills Blvd exit off of I-10, turned right (south) onto Katy Mills Blvd, and there it was. Had 3 entrances to choose from, so easily made the 2nd one. Ample parking in front so.. Step #2: Check In. Young lady at the front desk, warm and friendly greeting, looked up my reservation on the computer, verified my choices and asked me if I preferred the 2nd or 3rd floor. I mentioned that since I was only two weeks out of major left shoulder surgery, the closer to the door the better. She took one look at my sling, pad, and Velcro straps running every which direction and asked me to wait a few seconds while she checked on something. She came back and let me know that there was a room on the first floor I could have! I can't say how thankful I was, this had to be a first for me, a hotel that gave me what I asked for, and more. Step #3: The room. Ordered a single King bed, refrigerator, coffee pot, iron, closet, bathroom, and of course Wi-Fi (high speed no less!). The electronic lock took a couple of tries, seems that even at 68 I'm too fast for some of the modern equipment. Once in the room, it was all there, very clean, well kept, and already at 75 degrees. The entire hotel is a non-smoking zone, and the room smelled good. My sensitive sinuses couldn't find anything to complain about. Room noise was surprisingly minimal for being street side. Definitely could hear the kids above us jumping onto the floor from the bed, but not normal walking, and only minimal noise from doors slamming. Bed was very comfortable, and plenty of pillows. Large LCD TV with remote and a bunch of stations to choose from including several HBO's. Plenty of outlets to plug in all the chargers and equipment. One desk chair and one padded chair with ottoman (it would have been nice to have 2 padded chairs instead of having to sit on the bed). Step #4: Shopping. Does anyone else find that there's always something they forgot, and need to find a store when they're on a trip? Well with this hotel, Wal-Mart is only 3 blocks away, and the Katy Mills Mall is about ½ mile (to the nearest end of that gawd-awfully gigantic complex). Spent from 9am to 3pm to complete the entire circle of the mall, and another first.. The wife said she was totally ?Shopped Out?!!! On Sunday we had the grandson and the AMC theater complex was reasonably priced as well as the 15 year old being able to refill his large drink on the way out. Step #5: ?Full Breakfast?. I believe it was from 6:30 to 9:30, we got there around 8:30 and all the offerings were fresh and warm. There were scrambled eggs, sausage, hash browns, fresh fruit, cereals, coffee, and many other items, and my favorite, a chocolate covered donut. A staff member was on hand checking to make sure we could find what we needed, and to keep the place clean. Sure beats the ?Continental Breakfast? I've always had in the past. Summation: We'll definitely be staying here again thanks to excellent service from the staff, and the hotel's very convenient location. I highly recommend this hotel if you're visiting the west side of Houston.

    « Pleasant surprise »

    We haven't stayed at a best western in forever so we were not sure what to expect. It was a quick trip for a funeral during a holiday weekend so hotels were booked all over. When we got to our room we were very pleased at how nice and clean and comfortable the hotel was. Kudos! We liked it so much that we booked another best western plus the next day in another city on our way home.

    « Best hotel and staff »

    This hotel is always my choice when I'm staying outside of Houston. My company allows me to stay at other hotels, but this hotel has by far the best hospitality in the area and has clean rooms. Both Karen and Marisela always make sure my reservations are taken care of and make sure I am aware of the current promotions for my Best Western Rewards membership.


Getting to the hotel ...

All directions
·From: Interstate 10 West. Take Interstate 10 East exit 741 Pin Oak Road-Katy Fort Bend Road. Stay on Feeder Road until Katy Mills Boulevard. Make a right turn on Katy Mills Boulevard. The Best Western Plus Katy Inn and Suites is on your right. ·From: Interstate 10 East. Take Interstate 10 West exit 741. Turn left on Katy Mills Boulevard. The Best Western Plus Katy Inn and Suites will be to your right. ·From: Katy Mills Mall. Go right on Katy Mills Circle and then go left on Market Place Drive. Make a left on Katy Mills Boulevard and The Best Western Plus Katy Inn and Suites will be on left. ·From: Merrell Center. Take 1463 South. Go left at Interstate 10 going east and stay on Feeder Road. ...

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