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Best Western Hotel Bliss, Kanpur

4.0/5  - basé sur 116 notations.
111A/5 G. T. Road, 208012, Kanpur, India - See map

This is a 3 Star boutique business hotel located at the city centre, easily accessible from all major main junctions of the city, marketplaces, shopping centers, tourist spots, and leisure & recreational activities. All rooms have central air conditioning and club superior rooms also have modern amenities such as ISD-STD and CCTV's in each room. Other amenities include 24 hour room service, in-house laundry & dry cleaning, a rooftop garden multi-cuisine restaurant, full hot Indian buffet breakfast, banquet and conference halls that can hold up to 400 people, a hotel doctor on-call, business center with computer, Internet, fax and photo copy available. There is also a taxi, railways and air ticketing facility. Make a reservation today at the Best Western Hotel Bliss.

Best Western

Hotel Bliss

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Public area air conditioned
    Public area air conditioned
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 114 guest reviews
NOTE ISSUED
Excellent
44
Very Good
42
Average
17
Poor
6
Terrible
6
REFER TO NOTICE
Business Business
78
Couples Couples
0
Family Family
19
Friends getaway Friends getaway
12
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"No frills, value for money but needs sprucing up"

3
19/08/2018

Check in is smooth; the room was fairly clean with adequate pillows and cushions . Paying a little extra by the hotel could have ensured HD TV in the room. The free WiFi worked well. The bathroom could have better been partitioned into the shower area and the toilet and basin space. In the absence of even a shower curtain, it was impossible to prevent the whole bathroom becoming wet and slippery after a shower. The hot water also takes ages to come on!

"Best western hotel bliss kamjor"

4
15/08/2018

The hotel is very nice, well maintained and staff is also very professional. Value for money.i always stayed there when in kanpur, only thing which needs to be modified is the variety in welcome drink. Check inn and check out is hassle free.Food offered is also very good both during breakfast and dinner.

"best stay"

5
13/06/2018

i am stay in this hotel with my friend best location service is good room is clean and hygenic food taste is soo good near by market gumti is soo good best place for stay in kanpur i am also suggest other for this hotel.....

"BEST at KANPUR"

5
18/05/2018

The first thing which strikes you is the cleanliness of the hotel. Its very clean and well maintained. The hotel offers all the modern facilities and is well priced according to the services which it offers. The rooms are spacious, clean, well equipped with all modern fittings, and everything else good hotels offers. The staff are very helpful, professional, polite and responsive. The front desk staff Mr. Prem Sagar & Mr. Praveen Singh and MR. Monish at the restaurant ensured we had a great stay. Food was hygienic and good. They offer the best services at reasonable price.

"Lodging & Boarding for outstation guests (30 Px) and Banquet Hall for wedding ceremony"

5
08/05/2018

Hotel is very nice from inside and outside. Its good to see everything in the hotel rooms are operational and optimum. Buffet was nicely done and food was tasty. The staff are very generous and helpful. The Banquet Hall was nice with separate terrace for buffet foods. Its good enough for a wedding like ceremony/party/seminar etc. All our guests from Kathmandu, Darjeeling, Mumbai, Pune and North East were very happy and satisfied with the hotel facilities and managements. Thank you so much...Kudos to all people working and managing these shows every day..throughout !

"Excellent Hotel!!"

5
03/05/2018

Extremely clean and tidy rooms with good strategic location. Amenities are of good quality and standard. Would love to visit again. Only quality of food needs some improvement. Over all a very delightful experience.

"Hotel is good and worthwhile except the room size"

3
30/04/2018

Room Size is very small for two persons in a room otherwise all other facilities provided are good and staff is also very good. Dining hall / Restaurant in in basement seems congested. Overall stay is comfortable.

"Nice place to stay "

5
24/01/2018

The location is central (crowdy traffic during the day). All is ok including the restaurant on the ground floor. Quality of sleep was good and price also. The only downside is the difficult to go and come as it is too much central. :)

"Great Facility"

5
20/12/2017

we had visit this place in November for a business purpose.Hotel was too good.specially location of the hotel.Hotel staff very helpful.All area of Hotel very need and clean.we wish to stay again in future.

"Good home base for first-time travelers to India"

5
19/12/2017

The hotel staff was friendly and very helpful for organizing taxis, exchanging currency, booking trains. Especially for taxis, expect to pay quite a bit more than local standards but for us–not having an Indian phone number and not speaking Hindi–this was the best option. The hotel does not have a gym but organized a complimentary auto rikshaw/tuk-tuk to another hotel that had a nice one. The breakfast is diverse and tastes good. In general, I was cautious about hygiene when I came to India, but the hotel seems very sanitary and we did not have any problems. I was surprised to find that my credit card had not immediately been charged at booking but that I had to pay at check-out. The general area has a lot of trash on the ground but we felt safe walking around. I greatly recommend the restaurant Haveli, which is a 20 minutes walk from the hotel and has the best India food I have tried during my trip :)

"Great rooms with Courteous and helpful"

5
04/12/2017

We had visited this place for a family visit and stayed here for 2 nights. The staff is really nice and the hotel was very clean as expected of a best western. We had dinner one day in the restaurant and there was this guy with an amazing voice singing.

"Not as good as earlier..."

2
02/12/2017

Hotel used to be much better earlier...but hospitality needs much improvement now...During checkout after returning the key card, the reception guy is arguing that I haven't returned the key..god knows what he was up to...restaurant calling me at night asking if I would want to order dinner..boss if I want dinner I'll order it myself..and to top it all water which I could hardly call as hot in the bathroom...

"Superb"

4
23/11/2017

Best Western Hotel Bliss is very spacious. Staying at this hotel was quite benefical for me. Ambience of hotel is amazing. All amenities is awesome. Variety of foods are available with great quality. Nothing is expensive. Recommend to all.

"Unprofessional behaviour"

1
14/11/2017

We arrived at the hotel around 12 and we had to head for a meeting immediately. But the hotel staff was very unprofessional and our room allocation was delayed. The reasons provided by the hotel was lame and unacceptable. We will not recommend the hotel due to the unprofessional behaviour of the staff

"Very comfortable stay"

4
26/09/2017

Well this hotel turned out to be a pleasant surprise. Some positives: 1:very good ambience of the hotel. It looks very pleasing. 2: front desk staff is very courteous. 3: the room was very comfortable with all the aminities one would need in a room. 4: room service was fast and the food quantity was appropriate. 5: I had breakfast buffet and it was great in taste and variety too. 6: the hotel had free wifi. This was a blessing since there was feeble network in the hotel room. Over all good experience.

"Good For Short Stay..."

4
15/09/2017

The hotel is good for short stay. My visit was official. Rooms are good. Wash rooms require few maintenance, even the doors... Food was good with variety on cards. Would definitely prefer staying again on short business trips.

"Stayed second time"

4
07/09/2017

I stayed here in 2016 and hence tried again...Room was spacious and clean but the condition of bed sheets and towels was not good... might be something to do with laundry staff...breakfast was good but some items were arriving really late even though i used to first guest at breakfast around 7.30am...it needs improvement.... overall good stay...

"Excellent"

5
05/09/2017

Overall service is above per any five star chain.Food quality is very good,breakfast option is wide & courteous staff. Mr.Monesh ,Mr.Akhilesh are wonderful.They understand guests.Chef Mr.Tulsi has magic in his hands.All service guys are friendly & understanding.

"Corporate visit to Kanpur....Nice staff and restaurant"

5
03/09/2017

I visited Kanpur by the starting of August , First of all the Pick and drop to the destination provided by the hotel is good service, the reception staff was good polite and have arranged all the things nicely and quickly, the room service and the restaurant food is quite good , next time in Kanpur for sure love to go the place and stay..Ideal hotel for family also.

"One of the best hotel in kanpur."

4
01/09/2017

I am usually go to this place very often, as i have been visiting kanpur during business trips. the main reason was staff is very friendly and the services are really good. its also good for business meetings and events. Overall a good stay.

"Nyc staff and comfortable rooms..."

5
01/09/2017

Without doubt one of the favorite hotels I stayed during my time in Kanpur! Upon arrival we were warmly welcomed by the staff and general manager, our names were mentioned on the board. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor deserves a special thanks. We had two great evenings here, which obviously also added up to the experience.

"Hotel Bliss"

5
28/07/2017

Hotel Blue is very charming hotel that's look very beautiful from the outside. A few days back I was stay here, staff here provided me great services. My room was very clean and food was very nice. The hotel bliss charge is not too expensive. I liked the services of this hotel and I would liked to thank for providing this kind of service.

"Good and Clean Rooms and Good Food"

4
02/06/2017

It's a very good Hotel for Business Travellers as well as family travellers. The Food was good, staff extremely polite and co-operative. The only thing missing is the Fridge in the Rooms. They have made the space for it But there is not a single room, Club\\ Class or Superior which has this facility. For a Hotel of this Class, in room Fridge is a Must.

"Worst hotel service"

1
22/05/2017

The room was the smallest I have ever seen. The room house keeping service was the worst. The linen was super rough and no attention was paid to room cleanliness. Would never recommend this to anyone! Several reminders have to be given for room to be cleaned!

Sonia_Makkar, Manager at Best Western Hotel Bliss, responded to this review
Dear Guest Greetings From Best Western Hotel Bliss! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that some things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Thanks Sincerely Sonia Makkar

"Overpriced but worth staying"

4
22/05/2017

Introduction: This hotel is bit overpriced when compared to Radisson Blu, but is worth staying at. If you are coming for the first time, you can go for its membership. Starting with the room, I went for Deluxe Double Bed King Size Non-smoking. And to be honest, looking at the space and room, it looked a bit overpriced, though room was clean, smelled good and fresh and ambience was great. I found the service quite satisfying too. Personal Note: Go with the online booking sites rather than booking it on spot. The place is located in the middle of the city and easily connected to Bus stand and Railway station through easily available local conveyance. Nearby Places: The place near to it is Moti Jheel and I would suggest you to visit Massacre Ghat (Satti Chaura Ghat) and Allen Forest Zoo also even if you are on an official trip. For any queries, you can post the question below, I would love to assist you. Also, if you found my review helpful, don't forget to give a helpful vote.

"Enough for one night"

3
17/03/2017

This Hotel is very old property. Earlier it used to be known as Bliss. Now with their Alliance with Best Western it is known as a different name but that does not add much value to it. I mean in which Hotel do you get a Pillar in the middle of the room..? which obstruct the vision of your TV set and force you to be careful to move around in the room. Come On...Grow up and Give your customer some value for the money

"Vivek"

4
11/03/2017

Very good hotel located on main gt road around 6 km from raat satin and 5 km from bus stand. Nice staff. Good food. Rooms are affordable corporate discount is available. Complimentary breakfast included.

"Great value for money"

4
16/02/2017

A small but good place. Rooms are nice and big. Enough plug points and quite comfortable. The morning breakfast was decent and surprisingly well made. A good place for a couple of nights in Kanpur. Overall worth the money

"Nice"

4
02/02/2017

One of oldest hotel in Kanpur. Excellent hotel with good foods. Staffs are very nice humble and behaves very well. Rooms are excellent, very and well maintained. Best western bliss provides full breakfast, wifi and parking.

"A Gem in the Rough"

5
22/12/2016

One of the very few first-rate hotels in Kanpur. Accommodations were excellent with 24 hour hot water. Beds and bathroom were very good. Moreover, the restaurant has a full menu and all that we ordered was prepared nicely. This hotel has become our stopping point between Agra and Banaras, a trip which we make frequently, so we will be returning to Hotel Bliss again.

"Best Western? Certainly not!"

2
21/11/2016

I was accompanied by my father to this hotel for a two nights stay. Hotel is at a good location with average food. But that's where all of it ends. I have put down my review based on different parameters:- 1. Rooms:- the room offered to us was very cluttered and small. There was hardly any space to walk around in the room with the couch almost in front of the restroom. The rooms are not noise free so expect train horns and vehicles all night around. 2. Room bed:- I am writing about beds separately as this was a disaster in the hotel. We had twin beds and the beds has rolling wheels. Due to which the beds were slipping away snd my dad almost fell down on the floor. This was very annoying and we had to be very conscious while sleeping so that we don't end up getting slipped down to floor as even the mattress was not of good material. 3. In room dining:- the first day order was excellent. However second day kuch order was pale bad. We ordered for butter roti and butter naan. We got plain roti and plain naan. 4. Breakfast buffet:- This was nothing to comment about. Try taking a room rate without breakfast as the breakfast apparently has not hot food option like masala Dosa or any Indian preparation apart from idli, plain paratha, media vada which they have everyday and don't taste good. 5. Staff:- staff was good and supportive. They are saving the otherwise sad hotel. This is a very basic hotel as compared to the price they sell at. It's a mere 2 star hotel selling at a 4 star price!

"Good hotel but can improve"

3
22/10/2016

The hotel was good and stay was OK. But they should make things more complimentary like 1 meal either dinner or breakfast. I checked in after 1 day of my booking but they charged me for whole booking which I kind of didn't liked. Overall it was good but not better.

"Good Hotel on average budget"

5
13/10/2016

It is a only one chain hotel in kanpur. Duration of match at green park I was stayed with my outsider friends in this hotel. Food was ok But hospital was excellent. My friends were so happy. The all staff are well trained and educated. Wi-fi and breakfast was incredible. Thank to all staff to make memorable of my friend's stay.

"Great Service, Comfy Bed."

5
06/10/2016

I booked this hotel after having booked another in Kanpur that turned out to be very different to what was advertised. Late at night I saw the Best Western Bliss and decided to book. Once I arrived the hotel staff were welcoming, friendly and very amenable to finding somewhere to park my motorcycle. The room was a little on the small side but very well looked after and spotlessly clean. There was also plenty of storage. The beds were comfy and the showers warm. The real bonus was going down for dinner, very late in service (around 10pm) again the staff were incredibly attentive, friendly and helpful. The food (curry obviously) was excellent and the bottle of Kingfisher Beer was presented and poured with the sort of affection and care normally afforded to a vintage Petrous! Breakfast was also good with a selection of both Indian and continental choices and great coffee. All in all an excellent stay and I would thoroughly recommend this hotel if you're on a mid budget.

"Good"

4
30/09/2016

Nice play to stay. I had a chance to stay during my friends marriage and it was worth. I just did not expected warm hospitality and pleasant stay. Thank you guys. Overall i would recommend and stay again.

"Hotel was perfect"

5
23/09/2016

"The hotel was perfect accommodation for a stay in Kanpur. The hotel was extremely spacious and clean. It was only 5-10 min walk to the nearest Park which took us straight to the centre of kanpur. There was a supermarket just 5 min away and also a bakery.The staff were very friendly."

"The Best Hotel Available in Kanpur....!!!!"

5
22/09/2016

Second Home for me as i stay a lot....But overall the best Hotel available in kanpur with good facilities, good service, Hygiene at its best, and staff is very very co-operative...Food is awesome and they customize the recepies as per your taste as well with prompt service which makes your stay comfortable.

"EXCELLENT HOTEL IN KANPUR."

4
21/09/2016

Excellent Service, Mouth watering food, well qualified staff, neat and clean rooms, very well served food and good flavor, I really like the Ambience of the hotel, much better than any other hotel in the city I must say. I don't have to think for choosing another hotel for my next visit to Kanpur.

"Hotel "

5
18/09/2016

Hey guyz...nyc place to visit..overall experience was good. Best hotel in kanpur, service was awsm..me and my friendzz enjoyed alot, food quality was damn good and was on time..everyone must visit this place if u planning to go knp.....:)

"Excellent hotel in Kanpur."

5
18/09/2016

The hotel was clean and the staff was helpful. The price was ok for Kanpur . We stayed for one day and food is also very testy in restaurant. The hotel is located in a prime location of Kanpur and convenient. Left out things by us in the room were kept safe by the hotel and returned to us. Best Western Hotel Bliss surprised me with its efficient staff specially Front office boys.

"Excellent rooms with co-oprative hotel staff"

5
18/09/2016

Check in Check out process is quite convenient. Cleanliness & Hygiene of rooms are excellent. Overall a nice experience to be here. Staff is very much helpful in every aspect. Food is also good here. Thumbs Up !!!!!!

"Good Hotel with Best Facilities!"

5
16/09/2016

a very nice hotel right in the middle of the city. The good part of your stay is the friendly staff that are always there to help you. Really good staff. Kind and corporative. Hospitality excellent. Delicious meals. Real indian taste . Comfortable rooms very clean and neat. Facilities provided are satisfactory. Wify is really good and fast .

"Excellent hotel with comfortable rooms "

5
24/08/2016

stayed here after trying royal cliff in my previous visit.Rooms were spacious and comfortable with all the amenities needed.Internet was excellent.Breakfast was tasty and had reasonable variety.Ordered dinner from room service menu which was good.Would like to stay here again.

"Among Best Hotels in Kanpur"

4
18/08/2016

My Other Option in Kanpur & 1st Option is not available ,Its one of the best hotel for stay in Kanpur . As usual Best Western Hotels have smaller Rooms but they are equipped with all facilities . Gumti 5 is very near for any kind of shopping . Staff at Reception ,Housekeeping & restaurant very helpful. BF option is Good & I won't say best but it is much better than other hotels . Food Is always delicious & tasty & of course quality is very good . I rate it among best & favorite place in Kanpur

""Excellent Hotel""

5
26/07/2016

If You are in Kanpur and looking for good Hotel than "Best Western Bliss" is the only choice for you. Locality is good , rooms are cleaned & staff are good and helpful,Staffs are good. They always ready to listen you. Room service is also fine. Ac works great. Overall good experience Food is good & very tasty.

"It was a nice hotel"

3
22/07/2016

The hotel was clean and the staff was helpful. The price was kind of high if you compare the hotels in Delhi but I dont have an idea the range of hotels in Kanpur. It is an old hotel and the rooms are cozy. There is no space for crib. We stayed for one day so I do not know about the restaurant. I asked an iron for my clothes because I had a meeting but the iron was broken from the edge and its cable had been damaged which is dangerous but still I had to use it and I used it :(

Sonia_Makkar, Owner at BEST WESTERN Hotel Bliss, responded to this review
Dear Guest Greetings From Best Western Hotel Bliss! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that some things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Thanks Sincerely Sonia Makkar

"Nice hotel "

5
30/06/2016

Well this is one of the best hotel of kanpur. My relative suggests me to stay there and i thanked . The rooms are bigs and cleaned. Staffs are good. They always ready to listen you. Room service is also fine. Ac works great. Overall good experience.

"Superb !!!!!!!!!"

5
06/06/2016

My stay in this hotel with family members was Superb. Nice & clean rooms, spotless wash room, tasty & variety of breakfast impressed me & all the family members. Though our stay was short but we enjoyed the stay. The hotel is located in a prime location of Kanpur and convenient. Left out things by us in the room were kept safe by the hotel and returned to us.

Sonia_Makkar, Owner at BEST WESTERN Hotel Bliss, responded to this review
Dear Guest, Greetings from Best Western Hotel Bliss!!! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Sonia Makkar

"Surpise, surprise! It is always delightful to get more than one would expect."

4
18/05/2016

Kanpur (with due respect to all Kanpurites) is not the cleanest of cities and one tends to expect hotels to 'match the standard of its city'! Best Western Hotel Bliss surprised me with its efficient staff, clean well furnished rooms and the best, purrrrrfect good wholesome clean food This TripAdvisor upload just to encourage them to maintain / further improve!

Sonia_Makkar, Owner at BEST WESTERN Hotel Bliss, responded to this review
Dear Guest, Greetings from Best Western Hotel Bliss!!! Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Sincerely, Sonia Makkar

"Awesome Stay!!"

5
19/04/2016

I have enjoyed wonderful hospitality in this hotel followed by excellent behaviour of staff, management. The food quality is also good .Room is neat & Clean,good ambience. The location is also very good. ..

"Nice old hotel "

4
30/03/2016

This is a nice old hotel in Kanpur India. Small place with nice rooms and good restaurant. No bar so if you drink not for you. It is in a noisy place so ask for a room on the back side. The rates are great and the rooms are very clean so enjoy your stay.

"Compact Hotel with good facilities"

4
23/03/2016

This is a compact little hotel which is in one of the main areas of Kanpur. Though the entrance to the place could be underwhelming once inside it is pretty much on par with the other Best Western properties elsewhere. A OK Sized room with a very good mattress. A Washroom that is not claustrophobic a welcome change from most hotels. Got delivered a nice welcome drink & wet tissue to the room after checking in. Must admit a good gesture which I never expected in a city like Kanpur. The wifi was of decent speed allowing you to catch up with mails etc comfortably. Given the choice available in Kanpur I would certainly come back to stay on my next visit

"Excellent"

5
11/03/2016

Nice, neat, clean and attractive hotel. Rooms are also neat, clean and over all spacious with complementary wifi and breakfast. Prompt and quick service by staff . Issue is it's far away from the main market.

"Fairly decent hotel"

3
06/03/2016

This hotel is a part of the Best Western group.Very good central location close to Gumti. The quality of rooms is good, good bathroom fittings, comfortable beds etc. The staff at the reception and restaraunt are very polite and helpful. However it is popular amongst marriage parties and one of the nights that we were there, there was a lot of noise throughout the night as marriage party people were shouting and we could not sleep at all. We had booked a cab from the hotel for a drop to Lucknow airport and despite charging us a good sum (Rs 2000) for an AC car , we got a cab in which the AC was not working. This was very dissapointing.

"Beyond Satisfaction"

3
17/02/2016

The hotel is located close to market and malls. This was my first trip to Kanpur and I was looking for a budget hotel. This hotel had good rooms, average buffet breakfast. Service wise staff needs to be trained and they should know how to provide service and make guests happy so that they think about returning to the hotel. Buffet breakfast needs overhaul.

"Great hotel in kanpur"

4
29/12/2015

I have been visiting kanpur since so many years on my business trips but always find that it is better to stay at Lucknow and commute 'coz there is no better options of hotels in kanpur. But this hotel has amazed me as the property is renovated, the rooms are very well furnished. Only problem is they r too small in size. Breakfast spread is also good. Location is also perfect on the mail road. This was the beat stay experience so far in kanpur I had

"surprise package"

4
26/12/2015

The hotel looks pretty nondescript from outside, but it has been fully refurbished from inside. It was quite a pleasant surprise to see the newly refurbished room since I was expecting something dated.

"Very Satisfied"

4
03/12/2015

I stayed in this hotel for 2 nights while visiting IIT-Kanpur.This is a miniature version of a 5 star hotel and located right on G.T.Road.The check-in was hassle free and we were quickly alloted our room. The room was very clean and the furnitures provided were very comfortable.But one thing that I want to mention is that the room had no windows and there was no natural ventilation , we had to switch on the AC continuosly because of that. Also the geyser was not working initially and someone from the housekeeping had to come and fix it. The bathroom was spacious and all the fixtures was working fine. All toileteries were also provided and there was a hair dryer also. The room had electric kettle and coffee and tea sachets were also provided. One thing that requires special mention is the food of this hotel.All the items that we ordered in our 2 day stay were very tasty and quite reasonably priced too. Kudos to the chef for that. Also the complementary breakfast was extremely lavish and had various items. One thing I want to mention is that the rooms are situated very close to each other and since they are not sound proof you could hear various sounds from adjoining rooms.This was quite disturbing for us since the guests in our adjacent rooms were playing loud music till midnight.Also sound from the corridor could be heard from our room. The front desk staff was very prompt and helpful .I would definitely stay here on my next visit to Kanpur.

"Almost a boutique hotel"

5
04/11/2015

The room is a miniature version of a five star. Comfortable beds, fixtures that work, lights in the right places, strong free wifi, beautiful and very clean bathrooms. A very cooperative front desk staff. The check in is very cordial. I still wish I could ask them where they sourced their comfortable in room furniture. Loved it. I may never visit Kanpur again, but if I do, I'll stay here again.

"Good stay"

5
25/10/2015

I love hotel and very helpful staff and good housekeeping team. Room is very clean dirt free as well as buffet breakfast to be large and required lots of variety this is one of best hotel in Kanpur. I will recommend to that hotel.

"Best option to stay in kanpur"

5
08/10/2015

I used to stay here every month for 2-3 days and every time I found there services on best level. Food is awesome with reasonable prices. Staff response is also very friendly. #Cleanedandmaintainedhotel

"Weird Experience"

3
05/10/2015

We were in Kanpur as a part of a large group and someone from the group booked this hotel in advance. The check in was very quick and we arrived at our room on 2nd floor and immediately regretted not checking with reception if the room was non smoking. A quick phone call to front desk revealed that no more non smoking rooms were available. Anyway upon my insistence a room on the first floor (non smoking floor) was arranged. Rooms are small but functional. As we were settling down and as the luck would have it, I noticed a cigarette butt on the floor. So much for non smoking floors and daily cleaning and room preparation especially for you!!!! Anyway, the housekeeping team reacted swiftly and after a quick mop, and after the staff apologized profusely, we were left to our own devices. The next surprise was the hangers in the cupboard. My son was trying to take them off to hang his pants when he realized that the hangers had a full ring and it was impossible to take them off the rod. First time for us to see such a contraption and I have stayed in a all kind of places!!! We laughed it off. The next experience was the TV remote. It is fairly common in hotels that you have to give the batteries a little twist to make them work. As I was trying to give this treatment to the remote, I realized that the remote battery chamber was superglued and cannot be taken off!!!! I mean, this hotel must be getting very strange guests who would steal batteries and hangers in this age. This was also evident from the room service waiters as they were very keen to get the signatures on the receipts and not so much in ensuring that the food was serviced properly. Another first in the hotel was the difference in the prices in the in room dining menu and the restaurant menu. The restaurant prices were more which I have mostly seen the other way around. The breakfast was good and so is the food overall except they use "garam masala" a little too liberally for my taste but I think that is more of a Kanpur thing as we found the same issue at other places we ate at. The location is very good and central from ease of movement and not I do not mean the landscape and the scenery. Staff attitude is good. I think the biggest issue is the transition from a owner driven hotel to a chain hotel. Another thing I will never understand is the half glass shower partition. I have seen it in many hotels but only if they realize how much easier it is to keep the bathroom clean and functional by just adding another panel. It is in their own benefit. Overall an OK like stay. We had lots of company and did enjoy our stay despite the glitches.

"Worst staff ever met"

1
30/09/2015

This is the worst hotel staff I have ever met. I asked for iron and iron board which came as faulty piece I said it's right. The staff it works well. And then I got shock and my shirt also got damaged through its iron. Then I asked to iron another shirt they took one hour and came back and said you should not wear such fine clothing. Instead wear heavy stuff. At the time of check out I asked how would you compensate me they said it's your fault and our the things are well. I said I would give negative feedback for this misbehavior the front manager DHEERAJ has an audacity to saw do whatever we don't care. This is the level of service they have. Worst. Staff ever. Even his boss was of same nature. Worst experience.

Hardeep_S_Makkar, Owner at BEST WESTERN Hotel Bliss, responded to this review
Dear Guest, Thanks for patronizing Best Western Hotel Bliss from your recent stay. Your feedback is really valuable for us as it will help us to serve you better than the Last time. Please rest assured that the areas of concern regarding the efficiency of our Front office team have been effectively addressed and I am confident that your next experience with us will be vastly improved. My team and I look forward to being of service to you again. Warm regards, Hardeep Singh Makkar

"Decent clean hotel"

4
29/09/2015

Most kanpur hotels had bad reviews on TripAdvisor and in contrast this hotel seemed better. Would give it a 3.5 out of 5 as it served all basic requirements...Not a great lounge around property but great business alternative when need is to just sleep for the night and get some decent food. Breakfast was good and had bost indian and continental options

"A good Business Hotel with Good Taste"

4
14/09/2015

Hotel on historic GT Road, near Moti Jheel. Rooms are specious, good furniture. overall nicely interiored rooms. Office desk was cherry on top. restaurent serves good. Humble staff. Clean hotel. keep it up.