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Best Western Hotel Red Hills, Kanab

4.0/5  - basé sur 990 notations.
125 W Center Street, 84741-3417, Kanab, United States - See map

Kanab is in a unique position surrounded by the beauty of Zion National Park, which makes it easy for our Kanab hotel guests to get away from it all in comfort. Maybe you’re here to explore Bryce Canyon National Park or even take in the stunning Grand Canyon North Rim. Located in downtown Kanab, guests get the best of both worlds here. We’re close to Zion National Park and close to Bryce Canyon National Park but still in town, so that guests can enjoy fine dining, shopping and antiquing. Being close to the Grand Canyon North Rim doesn’t mean guests at our Kanab hotel have to sacrifice comfort and quality amenities. At this Kanab hotel, our staff is committed to making each guest’s stay as comfortable as possible. We feature a daily free hot breakfast, so that nature lovers can get started on the right foot. With a waffle station, eggs, bacon, sweet pastries and fruits, yogurts, and hot and cold cereals, it’s the hearty breakfast guests deserve, complete with 100% Arabica coffee and chilled juices. We also regularly welcome business travelers to our Kanab hotel. Employees of the Best Friends Animal Society®, Kane County Seat and numerous local businesses choose us when traveling for work. Why not be close to the Grand Staircase-Escalante National Monument while taking care of business? We specialize in business and leisure here, and guests feel right at home. From a warm welcome to spacious, well-appointed rooms, guests at our Kanab hotel have everything they need for a great getaway. An unbeatable location, fantastic value and the best service in town set us apart. Whether you’re in Kanab for a business trip or to discover the beauty of the parks, we understand that location is everything. Reserve your next getaway at Best Western Red Hills for a wonderful stay! Enjoy your stay!

Best Western

Hotel Red Hills

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 991 guest reviews
NOTE ISSUED
Excellent
312
Very Good
365
Average
200
Poor
73
Terrible
41
REFER TO NOTICE
Business Business
41
Couples Couples
388
Family Family
317
Friends getaway Friends getaway
115
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The exterior looked old but the hotel was great"

4
15/07/2018

BIG - Everything was big. The hotel room was bigger than most hotel rooms in this price range. The breakfast area had plenty of area. I went swimming one night with my son and had a great time. I give this place a big thumbs up.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Summer greetings! Thank you for giving Best Western Red Hills a big thumbs up! I'm so pleased to hear your stay provided excellent value including arriving to a large room and waking up to a great breakfast area. Swimming is a great way to cool off this time of year! We look forward to welcoming you back two beautiful Kanab. Until then, we wish you safe and happy travels! Sincerely, Geniel Spencer, General Manager

"Perfect location!"

5
16/06/2018

I think it was helpful that we checked in online in response to an email. The room we were assigned was #216 - on the second floor, directly across (but at a good distance) from the elevator. This is the same elevator you take down to the lower level of the hotel to the breakfast area. Quiet and clean, this is a great sleeping room with a king bed. The breakfast offered all the options, and was included in the price of our stay. Front reception was friendly and efficient. We found the location in Kanab to be perfect walking distance from good restaurants and an amazing hidden gem, the Redstone Theatre and Bar G Wranglers.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
It truly is nice to walk around our town. Thank you for pointing out one of the greatest benefits of our location. Restaurants, unique shops and like you mentioned - entertainment! We hope to welcome you back again soon! Sincerely, Geniel Spencer, General Manager

"enjoyed our time"

5
01/06/2018

spent 2 nights there and didn't have any complaints, the rooms were clean, comfortable, the staff was very friendly and helpful. The breakfast was the best we had at a hotel in a long time. The location was very handy to visit the sights.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for the wonderful comments! Sounds like you had a great stay, starting with a friendly welcome and ending with a delicious breakfast. We hope you'll have another opportunity to visit beautiful Kanab. Remember, the best rates are found on our official website or through the front desk. Safe travels until then! Sincerely, Geniel Spencer, General Manager

"Beautiful and clean"

5
30/05/2018

As you may know, it is hard to get a reservation close to the north rim during the summer season. This hotel was the closest we could get, which is an hour and a half from the N. Rim Visitor center. However, the reviews were correct, and this was a good choice. They honored our request for a quiet room, and it was very comfortable. The free breakfast was one of the better ones that I have seen, as it had many tables available, and was staffed constantly. Everything was clean and working, and although it was a full house, the logistics worked properly. We stayed two nights and everything was as expected or beyond. The only negative was the hot tub was under construction. Staff was very friendly, knowledgeable, and knew how to do the job correctly. I would recommend this hotel, and advise to snoop around Kanab A little bit, as it is quite interesting.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for the seasoned review. Glad we lived up to our reputation! It's so nice to hear your glowing comments, that let us know you were cared for from check-in to the complimentary breakfast. Feedback is really important to us and your recommendation is priceless! Looking forward to welcoming you back to beautiful Kanab! Sincerely, Geniel Spencer, General Manager

"Fabulous Stay"

5
30/05/2018

First trip to Kanab and I had a wonderful time. The hotel was very clean, beds super comfortable, everything worked. The staff were very nice and friendly. I had so many questions but they never got tired of me. The young man with the cast on his arm was very helpful but I think the star was Martha. We saw her work as a room attendant, greet tourists off their bus, move luggage, posed for pictures with guests and was always smiling. As we were leaving she asked if she could speak with my dogs. She was so warm and friendly she helped make our stay even better. I highly recommend this hotel. No outside noise at all even though there were motor bikes everywhere. The only down side was hot tub was not working but things break. I am going back next year and will definitely stay here.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Your kind review brought a smile to my face. What a nice sentiment to end the week on and I'll be sure to share it with the team! We look forward to welcoming you back next year. Please don't hesitate to reach out beforehand for assistance with all aspects of trip planning. In the meantime - we wish you continued and safe travels! Sincerely, Geniel Spencer, General Manager

"Visit Kanab, Utah"

5
30/05/2018

Kanab is a wonderful town to visit, and Best Western Red Hills will make it even better! The staff is helpful, the rooms are very clean, bed and pillows are top notch and the breakfast is wonderful! Hotel is within walking distance of stores and restaurants. We had a 2nd floor room.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings! Thank you for the amazing review! How wonderful to know you enjoyed our town of Kanab as much as your stay at our Best Western. For those who might not be aware, it's easy to walk to a nice dinner or fun shops to browse. Sounds like your stay was just right and we hope you'll have another opportunity to visit. Until then - happy summer travels! Sincerely, Geniel Spencer, General Manager

"Kanab close to Zion and Bryce Canyon"

4
20/05/2018

Good hotel, pool was not functioning when we were there and there was construction going on at pool. Disappointed about that. Breakfast is very mediocre at best; even if mediocre the food should be edible. Other than that, staff was good and the room was very good, beds comfortable with lots of pillows.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for your recent stay at Best Western Red Hills! We're happy to note that the few challenges you experienced didn't dampen your overall impressions of the hotel. While it is not ever ideal, occasionally maintenance needs occur unexpectedly as it did with our pool. Had we known that our pool would not be operable at the time of booking, we would have informed you. It came as a surprise to us as well. Please accept my heartfelt apologies for any inconvenience this caused. I hope you'll have another opportunity to visit next time your travels bring you to Kanab. Please give my office a call so that I can personally welcome you as a returning guest! Sincerely, Geniel Spencer, General Manager

"Lovely Town, beautiful setting"

5
18/05/2018

Kanab is a lovely Town surrounded by beautiful Vermillion Cliffs. I plan to stay at this hotel on any future occasions I should be passing through Kanab. Numerous restaurants and opportunities to buy souvenirs are within easy walking distance. Highly recommended!

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for highly recommending Best Western Red Hills! Like you mentioned, Kanab is not only beautiful but also an efficient place to stay. We're in between some of the most scenic places in the southwest. At the same time, it's easy to walk around town and just relax with a nice dinner or do some fun local shopping. We hope to welcome you back. The team is great at trip planning so feel free to give us a call direct. Until then - we wish you a lovely spring season! Sincerely, Geniel Spencer, General Manager

"Grumpy reception, stairs to room"

3
17/05/2018

We arrived after a long drive to a grumpy reception at the desk. I think the young lady forgot how to smile. Not a great first impression of Utah. The gentleman behind the desk (with the cast on his arm) was super friendly and helpful. Room was OK, except there's 5 stairs to get down to the room which is awkward with suitcases. Not sure why the building was created like that.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your recent stay. I'm so surprised to hear your welcome was not as friendly as we are known for in these parts. I know that everyone has a bad day every now and then, but it shouldn't be transmitted to guests. Glad it went uphill from there! Next time your itinerary brings you to Kanab, feel free to reach out. I'll make sure a team member is there to greet you and assist with luggage. Until we welcome you back - wishing you safe travels! Sincerely, Geniel Spencer, General Manager

"Best Western Red Hills"

4
16/05/2018

We had a large 1st floor room with a good sized TV and a small bathroom.Very clean and the folks were very nice.Frig was making noise and had to be unplugged but they were sorry and will replace.All good.Best western is consistently an affordable and nice place to stay

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thanks so much! We always make sure to take the time to listen to guests, and use the insight to make the experience better. I'm so pleased to read that your stay, despite the fridge noise, was a good one. And we wholeheartedly agree, Best Western is the best place for consistently high standards at a great value. Your loyalty is appreciated. We hope to welcome you back! Sincerely, Geniel Spencer, General Manager

"Clean but uncomfortable. Tired motel. "

2
14/05/2018

The good — the staff were lovely. It was clean. The not so good — the bed was rock hard and the AC was so drying in the tiny room that neither my husband or I could breathe. We travel ALLOT and we have never been so uncomfortable in a motel room. At 3:30 am we finally got up and left, resuming our road trip. Also to mention is the horrible creaking and soft feeling of the floor underfoot. We were on the second floor, main building. Motel needs some retrofitting for sure. I rarely post a negative review but this just had to be said.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking the time to leave feedback about your recent stay. We're glad to know that you found our property clean and our staff friendly. I apologize for the inconveniences that prompted you to leave mid-stay though. You missed our popular complimentary breakfast! Had we been made aware of any dissatisfaction, we would have happily looked into an alternate room that might have been more to your liking. Guest satisfaction is always our top priority. While we are an older property, we do take great pride in making sure our property is cleaned and well maintained and that our guests are delivered exceptional hospitality. We hope that this atypical experience will not deter you from staying with us in the future as we would love the opportunity to turn this around. Please give us a call directly when booking next time so that we can help personalize your experience overall and insure that you are in the best room tailored to your specific needs while traveling. Until then-- happy travels! Sincerely, Geniel Spencer, General Manager

"Great base for exploration "

5
13/05/2018

We were really happy to booked our stay here. The property was clean and the room was comfortable. It was close to a few good places to eat. The receptionists were friendly and helpful. They gave us great instructions when we arrived on Sunday, there are only 5 restaurants open on Sunday in town so that was helpful. Their pool isn't working, hopefully that gets fixed. I would stay here again.

"Great location"

4
02/05/2018

Nice breakfast, easy access to some walking distances like restaurants, shops and Visitors Center. There's some nice hiking within walking distance too.. plus other trails within a short drive. Good midway point if you're heading to Grand Canyon North Rim, Zion or Lake Meade.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, thank you for recommending our Best Western as a great jumping off point for the parks. It's so convenient for all the beautiful outdoor adventures as well as easy to dine and shop. A lot of people move here for this very reason! We hope you'll have another opportunity to visit beautiful Kanab. Feel free to call our front desk for personalized travel planning. Happy spring! Sincerely, Geniel Spencer, General Manager

"Best Deal in Town"

5
01/05/2018

We had nothing booked prior to arriving in Kanab and after checking out a few hotels in the area we decided on the BW. Staff was friendly the family room we ended up in was great and the costs were more than reasonable.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Wow! So nice to receive such positive feedback. We really do take a lot of pride in hosting visitors with hometown hospitality at a great value. We hope to welcome you back. Please tell friends and family about us if they're planning travel this way! Thanks again! Sincerely, Geniel Spencer, General Manager

"Very clean, Friendly staff, good breakfast"

4
30/04/2018

The hotel is reasonably priced, the breakfast buffet is well stocked with hot and cold options, the breakfast room is large enough that there was no waiting. The room was large and clean, and the beds were comfortable. The motel was clean and well maintained, and the staff very helpful. They made several recommendations for places to eat and were spot on with all of them. The ONLY downer I have on the hotel is that the water pressure in the shower was on the low side. It was serviceable, but it could have been better. We will stay there again the next time we're in the area.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Sounds like you had a great stay! I look forward to sharing your comments with my staff. It's always nice to know when our location and amenities work out well. Thank you for letting us know we've won your loyalty. Our team will be your personal travel planning concierge if you call us direct for reservations! Safe travels! Sincerely, Geniel Spencer, General Manager

"Very clean, good breakfast"

4
26/04/2018

This BW is very well maintained and is in a location that is convenient for walking around Kanab. A good place to stay for one night, we started a 3 day tour the next day with Dreamland Safari Tours. Kanab is a good stop on a road trip.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Great! Thanks for taking time to let us know your stay was comfortable, starting with a clean room and then waking up to a good breakfast. It's a lot of fun to walk around town and I'm glad to hear you took advantage of our convenient location. We hope the next leg of your vacation was wonderful! Sincerely, Geniel Spencer, General Manager

"Outstanding Stay :-)"

5
25/04/2018

We stayed for 4 nights and overall our stay was outstanding. Quite room , nice hot water, comfortable bed, clean room, strong wi-fi and great breakfast. Tourist information center wasn't very helpful in kanab and almost ruined our day - rather found front desk with more knowledgeable. Enjoyed local restaurants with very reasonable prices. Funny thing we didn't wanted the housekeeping service of our entire stay but everyday our room got cleaned until third day we just put the do not disturb sign. Surely if we come again to the area , definitely we will stay here again.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Spring greetings! It's great to hear that you've been inspired to choose us again next time. In addition to giving area information and suggestions, the front desk can make your reservations. Thank you for adding this great review and photos to our page! Sincerely, Geniel Spencer, General Manager

"Comfortable room"

4
15/04/2018

Clean, spacious, comfortable, quiet, convenient location, great breakfast. Fast & easy check-in. The room had a little private deck, if you wanted to sit outside. Walking distance to restaurants, a pharmacy, and shopping.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Spring greetings! Thank you for highlighting comfort, cleanliness, location, breakfast and service as reasons you gave us a great rating. We all work hard to make sure your experience is brilliant and completely easy. We hope you'll think of Best Western Red Hills again the next time your travels bring you to Kanab! Sincerely, Geniel Spencer, General Manager

"Solid 2 star Hotel"

4
09/04/2018

Great front 24 hour desk . .great people. Elevator to second floor. Parking was terrible . .had to park on street. Nice view from room. Bed was comfortable. I would stay here again. It is not a 3 star Hotel though . . solid 2 star.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Spring greetings! Thanks for taking time to share your impressions. It sounds like views, service and bed comfort were highlights. We're happy to know you'd be inspired to visit again. We are a designated three-star property but are sharply competitive with our pricing! Remember, the best rates are always found when booking direct with Best Western. Until we welcome you again - safe travels! Sincerely, Geniel Spencer, General Manager

"Good Service and breakfast, but with motel look and feel"

4
08/04/2018

It's like any other motel look and feel with a little better breakfast. Breakfast options were good with pancakes, bagels, muffins , cereals, coffee, juice and yogurts. Room was a little dark and small for two queen beds. However it was functional. Coffee maker was pain, it would make a cup and then stop for a few minutes. Evening staff was more courteous than morning one. Service lady at breakfast was great. There was only 1 person available who was busy with breakfast. So definitely it's typical understaffed motel.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your descriptions of our complimentary breakfast and your service impressions.We hope to welcome you back. For next time, keep in mind we do offer suites for those who would like a little more room to stretch out. Feel free to call us directly for the best reservation services and rates. Thanks again for being a guest of Best Western Red Hills! Sincerely, Geniel Spencer, General Manager

"Good Place to sleep"

4
08/04/2018

A great stop in between destinations going to Page AZ. Friendly staff and great bed after a long day. The snack bag instead of breakfast was a good option for me since I left to catch sunrise at Horseshoe Bend.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for being a valued guest. I'm so pleased to hear you experienced a restful night with us and enjoyed the early bird breakfast option. We hope you'll consider our best Western your home away from home in Kanab! Sincerely, Geniel Spencer, General Manager

"Clean and Friendly--not as convenient to Zions as Hoped"

3
04/04/2018

This is a great small hotel. It is clean and the people were great. I had hoped it was closer to the park from their website. It is about 30 miles in total. You save booking in Kanab, but you have to drive. Weigh your options and time.

"Super staff, central location"

4
02/04/2018

We've had great luck with Best Westerns in the Southwest, in general, and were very satisfied with this property. Arriving early after having driven from Bryce to attend The Wave Lottery at the nearby BLM office, we were delighted to be accommodated for an early check in. The staff was great from start to finish, helping out with change for doing laundry, and even offering to make us a to-go breakfast when I called for a super early wake-up call (6AM meet-up with outfitter for South Coyote Buttes hike). The room was spacious and clean, with multiple, conveniently-placed outlets for charging electronics. The breakfast is fine, not spectacular, but with hot offerings and the usual continental breakfast items. This hotel is easy walking distance to shops, the Little Hollywood Museum, several good restaurants (including Sego), and the tourist office. An excellent choice for those looking for something reasonable, pleasant, and well-located.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for taking the time to write such a positive and insightful review! We sincerely enjoyed having you as our guests. Your photos make a great addition to our collection here on Tripadvisor! We hope to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Sincerely, Geniel Spencer, General Manager

"Helpful staff, noisy rooms"

3
26/03/2018

Stayed here during a visit to Best Friends Sanctuary, and was in a dog friendly room at the back of the property. The rooms were clean and in good shape. The noise level from adjoining rooms was really quite bad. A woman next door had her TV at full tilt after 10pm and by the third night I was over it. Thankfully, Amanda at the front desk was very helpful and professional in resolving the issue! My last night, a family moved in next door, and as far as I could tell they were not making an unusual amount of noise for a family but I could hear everything in the room. If you are noise sensitive - think twice about this place or see if another location of room is better. Light sleepers should come equipped with ear plugs and white noise

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for your recent stay and feedback. While happy that Amanda was able to assist you, it sounds like your stay fell a little short of expectations. Please call me direct before your next Kanab trip and I'll make sure you're personal travels needs are taken care of. We value you and hope to have another opportunity to win your loyalty! Happy Spring! Sincerely, Geniel Spencer, General Manager

"Excellent Stay in Kanab"

5
24/03/2018

We chose the motel side of the Best Western as opposed to the hotel side as we were traveling with hiking and camping gear, so being able to park right outside your room was idea. We loved the amenities - great breakfast, well appointed lobby, fun game room, well equipped fitness center and large outdoor hot tub. Location in the center of town and reasonably priced.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your recent stay. We love to host adventurers! Sounds like the convenience of being able to park by your room door was handy along with the fun amenities. Our guests tend to be active and fun, so we designed the amenities to match. It's nice to hear your feedback. I hope you'll visit again so I can thank you in person for the great recommendation. Happy travels until then! Sincerely, Geniel Spencer, General Manager

"Yes, Stay Here!"

5
21/03/2018

After an Expedia booking nightmare with another hotel (which happened to be hundreds of miles away from the location I typed in, the sweet clerk at Best Western was a breath of fresh air. The rooms are clean, spacious and comfortable. There's a huge breakfast area with everything except waffles! Lots of breakfast choices! Close to restaurants too. Highly recommend!

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Spring greetings! Thank you for the great review. You positive impressions, as a seasoned Tripadvisor reviewer mean a lot. I'm sorry to hear you had trouble with Expedia, but glad it led you to us! Sounds like in addition to the warm welcome, you went on to enjoy a comfy stay with a great breakfast. This is exactly what we strive for: hometown hospitality and great amenities. We hope to welcome you again! Sincerely, Geniel Spencer, General Manager

"There is better in Kanab"

2
17/03/2018

Front desk was friendly at check-in, and breakfast was good, but the carpet in our room was old. They gave us the handicapped room that had an outside door that appeared you could not double lock. That evening a high school baseball team was staying there. They were running up and down the halls and stairs and talking very loudly until 11pm. When we checked in the front desk lady told us that if we needed anything, they were there 24/7. We tried calling the front desk at 10:30 and no one answered. The hotel layout was kind of strange, hard to figure out how to get around and no map was provided. I would rather stay at Aikens Lodge next time.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking the time to leave feedback about your recent stay. I'm glad to hear that you arrived to a welcoming staff and woke to a good tasting breakfast. That being said, I apologize for the few challenges you experienced that made your stay less than ideal. Had our front desk been made aware of any dissatisfaction with your room, we happily would have remedied the situation immediately. If the front desk doesn't answer right away, they may be assisting another guest and will be available shortly. We are here to help and that gives us an opportunity to provide the most relaxing stay we can to our valued guests. We hope to see you again the next time your travels bring you to the area. Happy spring travels! Sincerely, Geniel Spencer, General Manager

"Great Staff breakfast not so good"

3
20/02/2018

Great and helpful staff, clean rooms. You do receive a continental breakfast, but it does have much to be desired. If you have small kids then I think it would be good for them. I would plan on eating out at one of the local establishments.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thanks! Glad you found the team caring and helpful, and your room clean. I'm surprised to hear your breakfast feedback though, as it's normally something we are complimented on. If you are looking for something heartier that our complimentary offerings, our front desk would be happy to make a recommendation. We hope to welcome you back next time your travels bring you to beautiful Kanab! Sincerely, Geniel Spencer, General Manager

"Nice Hotel in Cute Town"

4
12/02/2018

This hotel was comfortable and a good value. It was clean, comfortable, and had a good breakfast. The lady at the front desk was pleasant and helped us with finding a place for dinner that evening. I would definitely stay here in the future.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings! You have my heartfelt thanks for letting us know your stay was excellent from start to finish. Our team genuinely loves to share all that Kanab has to offer. It's a small town, but there are some great restaurants to choose from. We're especially glad to hear you felt our Best Western was a great value and that you would happily return. Feel free to call our front desk for friendly trip planning. Safe travels until then! Sincerely, Geniel Spencer, General Manager

"Surprised at the quality"

5
14/01/2018

Leaving Grand Canyon sadly right before New Years Eve all the hotels near Lake Powell were booked. After calling around we found red hills to have a room available and we powered through on the drive to Kanab. Was greeted pleasantly at almost midnight. The shower was great with brand name soaps not crappy bars that dry your skin. The continental breakfast goes without saying. Definitely worth the sleep on the way back to Salt Lake City.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
We're happy you found us! Many thanks for the lovely comments. I appreciated hearing your compliment of the happy welcome you received at check-in. We were delighted to have you as our guests. Please come see us again next time your travels bring you through beautiful Kanab. If you have the opportunity to book in advance, you'll find our best rates are found when booking direct. Until then, safe journeys! Sincerely, Geniel Spencer, General Manager

"Very nice and friendly staff"

4
10/01/2018

We came in very late from moving my daughter home and the young man at the front desk was very kind and considerate. He was very helpful with parking our long moving truck and trailer. The room was clean and had many extra little touches like plenty of towels and even a makeup cloth which was a nice touch.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking a moment to share your experience. All of Kanab is known for hometown hospitality and I'm thrilled we carried this though to a warm and helpful welcome. We hope to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Sincerely, Geniel Spencer, General Manager

"We Will Stay There Again!"

5
30/12/2017

Our daughter and her husband have stayed there several times and we ended up meeting them there for a night's stay. We had a Groupon for $55 but after seeing how great the hotel, service and breakfast was, we would have paid the $80 regular price. Our room was spacious and comfortable. The beds are pillows were also comfy. Everything was clean and nice. We were close to the front by the road but it wasn't noisy. We had a warm heater and a warm shower. The breakfast area and food were wonderful! Some motels have small eating areas. This dining area is large with many tables for many diners. The food was hot and varied - I really appreciated the hot oatmeal and toppings for it. (The oatmeal ran out before the end of breakfast. So did the pancake mix.) The yogurt was nice too. Our family liked the pancake machine, sausages, eggs and bagels. Fresh fruit would have been nice but for the cost of the room, the breakfast really was great. The big eating room has a pool table, air hockey, foosball and ping pong. We had fun playing after breakfast as did other folks. The service was really great - we were made to feel important and valued. We got good suggestions for restaurants (sad that Houston's is closed for the winter!) and we liked having the drugstore so close. Beware the Rocking V next door - the food is good but the prices are really high!

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
New Year's Greetings! Thank you for being a valued guest and sharing your experience. I'm so pleased to hear your expectations were more than exceeded with regards to value, service and amenities. The complimentary breakfast is truly a guest favorite! Our location is also very well-received, perfect for those that like to be within walking distance to shops and restaurants. We hope you'll have another opportunity to return this year. Feel free to call directly for our best rates and expert trip planning service. Happy travels until then! Sincerely, Geniel Spencer, General Manager

"Canyon trip"

4
25/12/2017

Helpful staff. Good choice of breakfast items. Weather was too cold to use the outdoor spa. Wish it was indoor.we brought a dog and the Dog friendly room was clean but inconvenience as it was on the second floor.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Seasons greetings! Thank you for taking time to leave a helpful review for those planning a visit to Kanab. Our hotel makes a great base camp for exploring Utah's beautiful parks, and Grand Canyon North Rim. Before your next visit, please give us a call direct so we'll be able to explore the best room choices for you and your furry family member. Our team will offer the best rates and help with all aspects of trip planning. Wishing you wonderful travels in 2018! Sincerely, Geniel Spencer, General Manager

"Motel"

5
19/12/2017

I stay here every time I'm in the area. The hotel is nice with a great doggy area right next to my room. The staff are very helpful and even printed off the menu to my favorite restaurant for me. Kanab is a quiet, safe town to walk the dog and enjoy the beautiful red rock hills that surround the town. And its really close to the amazing national parks nearby.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Seasons greetings! Thank you for your ongoing loyalty to Best Western Red Hills. Your review made me proud to live in Kanab. Sounds like you and your furry family member have made our hotel a cozy home away from home. Please don't hesitate to let me know if there is ever anything I can help with. Hoping to see you again soon. Best, Geniel Spencer, General Manager

"our experience"

5
03/12/2017

staff was very helpful and friendly. we enjoyed our stay. we will stay their again. we forgot our jacket in breakfast area. we called next day and they mailed it to our address.we will definitely recommend our friends to stay there.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your recent stay with us! I'm so happy we were able to locate and return your pillow! Our staff understands the importance of being reunited with sentimental belongings when left by accident, and we do all we can to help in a situation such as yours. I'm glad we were successful! Please come see us again the next time you are in El Paso, and in the meantime-- we wish you continued and safe travels! Have an amazing summer! Best, Geniel Spencer, General Manager

"Excellent service!"

4
28/11/2017

I have stayed at many Best Western hotels. This one is in a beautiful location and the staff are really supportive and friendly. The breakfast selections were excellent with a lot of variety. Susan S. in the breakfast area was terrific! Be sure to introduce yourself to her.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Autumn Greetings! Thank you for the lovely review of your stay. It's our pleasure to hosts visitors to beautiful Kanab and we're happy to know your experience reflected this. I'll be sure to let Susan know she was mentioned so kindly. She is a gem! Please come and visit us again soon. Remember, the best rates are found when booking with us direct. Safe travels! Sincerely, Geniel Spencer, General Manager

"Great Stop"

5
19/11/2017

We spent 3 nights here on our way to Arizona. The room was large, clean and comfortable and the hot breakfast was great. Easy early check in thanks to Leslie. Great location for seeing Zion and other parks and Best Friends. Would definetely recommend and would stay here again

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for being a recent guest and leaving a thoughtful review! We're delighted Leslie was able to get you in early, and you arrived to a clean room, comfortable bed and a delicious breakfast. Looking forward to next time! Remember, the best rates are always found when booking direct. Feel free to give us a call for expert trip planning. Enjoy the holidays! Sincerely, Geniel Spencer, General Manager

"Very comfortable stay"

5
07/11/2017

Smooth check-in - assigned a large room with king bed - nicely furnished - fast internet large clean bathroom - lots of lines and toiletries fridge good breakfast with a good selection of food items. Very reasonable rate

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for taking the time to write such a positive and insightful review! I'm glad you enjoyed the room amenities and the delicious breakfast buffet was a hit! Your mention of our high internet speed is also very appreciated. We know how important staying connected is in this day and age. Looking forward to seeing you again the next time your travels bring you to Kanab. Remember the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Sincerely, Geniel Spencer, General Manager

"great"

5
05/11/2017

perfect, recommended for other people, it was great for our family and the small dog, we will be back on our next trip. The kids love to play in the game room and fitness center was good. The breakfast was perfect. Great location and easy to find.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings! When kids love it here, we know we're doing a great job! Thank you for taking time to leave a review. You and your family (and furry family member) are always welcome! Remember to look for our best rates through Best Western direct. If you need any help, feel free to call me. I hope to thank you in person next time! Sincerly, Geniel Spencer, General Manager

"Travel to Winter Home"

4
02/11/2017

This Hotel is a convenient stop for us on our way to our Winter Home. The Hotel is has everything you need for an overnight stay. Kanab is a lovely western town where many movies have been made and close to the Zion National Park as well as Bryce Canyon. Both are worth a visit if you are in Utah.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for the lovely review and description of Kanab. Our town is a great spot for those interested in movie history! For those visiting Zion and Bryce, you can't pick a better home base! We hope you have a wonderful winter and look forward to your return! Sincerely, Geniel SPencer, General manager

"Staff Integrity"

4
02/11/2017

We were unfortunate enough to lose a wallet during our stay at the Red Hills. The staff went out of their way to locate the wallet after we left. They emailed and called us immediately to let us know they had found the wallet. It was returned to us by overnight mail with absolutely everything intact, including over $100 in cash. We commend their honesty and integrity and certainly appreciate their help.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you! We know how stressful leaving such an important item is! I look forward to sharing your happy review with the team. We look forward to welcoming you back to Best Western Red Hills! Sincerely, Geniel Spencer, General Manager

"Abra Kanabra"

5
02/11/2017

This hotel was clean, convenient and priced just right. The breakfast was complete with hot and cold offerings. The outdoor pool and spa were closed for the season. When you visit Kanab, plan on a visit to their Heritage House Museum.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Great tip! The museum is a wonderful spot to learn about our history. We're glad you enjoyed visiting and found our hotel to be a great Kanab value. We hope you'll have another opportunity to visit. The front desk would be happy to offer additional sightseeing recommendations along with making your reservation. Safe travels! Sincerely, Geniel Spencer, General Manager

"A Good Best Western"

4
31/10/2017

Clean, friendly and convenient location downtown. Free wi fi and good breakfast. Great price. Didn't use the pool due to the season but did look clean and well maintained. We will most definitely return.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Your intention to return is about the best compliment we can hear! Thank you for taking time to recommend Best Western Red Hills for location, service, wi-fi and our complimentary breakfast. We look forward to welcoming you back! Remember, the best rates are always found when booking direct. Safe travels! Sincerely, Geniel Spencer, General Manager

"Family trip to Kanab"

5
29/10/2017

My family and I stayed one night in Kanab while visiting the Best Friends Animal Sanctuary doing a service project with a scout troop. We had a wonderful experience at the Best Western there and would recommend it to our family and friends.

BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Greetings! Thanks so much for staying with us and leaving a recommendation of Best Western Red Hills. We're honored to host those working at Best Friends and happy it was a wonderful experience for your family. You picked a beautiful season to visit. Looking forward to next time! Sincerely, Geniel Spencer, General Manager

"Still disappointed"

3
26/10/2017

After my last review, the hotel's GM Ed wrote: <> Well, I did give them another opportunity and they failed again. Although the room I had this time was slightly cleaner than the suite I had last time, there were some dirty washcloths with yellow stains again. My room wasn't made up once again. My key card was deactivated for the second night of my stay so I had to trek back to the front desk after a long day of hiking to get it reactivated. Breakfast was a bit messy thanks to the masses of Asian tourists most of whom didn't show any table manners (I know this is not the hotel's fault but if you don't want to be pushed and shoved by hungry people without manners every morning, you should probably avoid this place). On one day there was no butter and nobody around to ask for some. All in all, this was quite a disappointing experience again and I will definitely pick a different hotel next time.

"Manager Does Not Care About You"

1
25/10/2017

My 6 year old granddaughter got injured at this hotel stepping out of the hot tub. A deep gushing cut on the bottom of her foot. 9 stiches at the emergency room and a lot of pain! The staff and manager did not care. They did not offer out stay to be free, they did not offer to pay for the medical costs, they did not drain the hot tub and find out the cause of the cut. They never followed through to see how my granddaughter was doing. It was a very painful experience for a 6 year old and the staff could of cared less. Where was the managers concern? There was none!!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
I'm sorry for the series of events that occurred and hope your granddaughter's foot is doing fine. Please know we do care about our guest safety and well being and have looked into any possible cause that may have contributed to her injury. I hope you will consider Best Western Hotels for your future travel plans. Sincerely, Geniel Spencer, General Manager

"Great Hotel, great location"

5
24/10/2017

We spent two nights at the Best Western in Kanab. We found it to be an excellent place to stay. The rooms are large and clean. The bed was comfortable. We really liked the hot breakfast each morning. If we return to Kanab, we will definitely stay here again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Wonderful! Thank you for taking time to share your experience. We're happy to know your stay left you feeling confident in staying again next time your travels bring you to Kanab. Safe travels! Sincerely, Geniel Spencer, General Manager

"Pleasant and professional!"

5
23/10/2017

Pleasant and professional! A wonderful example of service and excellence in the hotel industry. New facility with lots to offer. The rooms and breakfast area carry an executive experience to them. I would stay here again and definitely recommend it to others looking for something similar to their stay!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for recommending our Best Western to those looking for a comfy home away from home in Kanab. The team will be delighted to hear your glowing review of the service received. Come and visit again soon! In the meantime - enjoy this beautiful season! Sincerely, Geniel Spencer, General Manager

"Very good convenient location . Pancakes and breakfast selection was good . Staff friendly & helpful . Enjoyed animal we"

4
21/10/2017

Staff was friendly and helpful . Pancakes and breakfast selection very good. Magazines on animal welfare & shelters great ! Good location for park hopping ! Rooms comfortable & clean . Check in & out very easy.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the lovely review! We're glad to hear that everything was top notch from friendly service to cleanliness and easy check-out. We often have guests who are volunteering at Best Friends Animal Sanctuary and like to support everything they do. We hope you'll have another opportunity to visit beautiful Kanab! Sincerely, Geniel Spencer, General Manager

"Best Western is the best"

5
11/10/2017

I know that when I book a BW hotel that the room will be comfortable and clean and that I'll get a good breakfast without having to leave the premises. Staff is helpful and willing to go the extra mile to help.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for leaving such a great review! Our team really will go above and beyond to make sure each guest is comfortable and making special memories. I'm so happy to hear you arrived to a clean room and woke to a delicious breakfast. We hope this will be the first of many visits to our Kanab Best Western! Sincerely, Geniel Spencer, General Manager

"Very Average"

3
09/10/2017

For $210+ a night including tax, it was not worth it. The property is rambling. It had a nice hot tub and pool. You get a hot breakfast. All very average. The hotel was full. I heard someone trying to get a refund who didn't want to stay there and they were told no. At $100 a night...maybe. I will try another hotel next time.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We're always concerned to receive less than stellar ratings and appreciate the details. While it sounds like the pool and breakfast were highlights, we're sorry you felt the overall value was lacking. We are exceptionally competitive with our rates with comparable properties in the area. However, you are probably aware they change with the seasons, holidays and events. To ensure you're getting the best rates we offer anywhere, call us direct. Our front desk will act as your personal ‘Kanab Concierge'. We hope to have another opportunity to win your loyalty! Sincerely, Geniel Spencer, General Manager

"Nice hotel, beautiful scenery"

3
09/10/2017

We enjoyed this hotel while we were in escalante national park. Staff was professional. We stayed at a boutique hotel in town and greatly preferred the best western. Rooms were clean, updated and spacious.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks for the review. It sounds like you had a great stay, with caring service and a comfortable room. We hope to earn all five stars for satisfaction next time. Please let us know how we can make your next visit even better! Sincerely, Geniel Spencer, General Manager

"Best Western, Kanab"

3
08/10/2017

Average motel, old, expect better of Best Western even with its location. Motel did not appear to be a built Best Western, but something they had bought and not put much money into to up grade to usual best Western Standards.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for being a guest of Best Western Red Hills. We aim a lot higher than average and are taking your comments into consideration. We've invested in several property improvements over the last few years, but the general structure of the hotel will be the same classic design. People choose us because they want a comfy home away from home with an eager to please staff. We hope you'll stay with us again next time your travels bring you to Kanab. Let me know if I can ever be of assistance. Safe travels! Sincerely, Geniel Spencer, General Manager

"Standard"

3
06/10/2017

Standard best western hotel. It is available a swimming pool. What it is positive is that in case you have a room on the second floor there is an elevator. Room are big and guys at check in were nice.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for leaving favorable comments about the crew at check-in, the ease of offering an elevator, and our pool. We're glad that our Best Western was in-line with others you've stayed. Looking forward to welcoming you back! Remember, the best rates can be found when booking direct with Best Western. Enjoy the season! Sincerely, Geniel Spencer, General Manager

"Best manager, ever. "

5
04/10/2017

On a 20+ day motorcycle ride from KY to UT. Up early to eat & ride over to Bryce Canyon. Met Geniel Spencer, the GM of this property. Without asking, she brought us (5 bikers) rags to wipe the dew off our bikes. Next thing you know, she is carrying a bucket of soapy water so we could wash them. All the while dressed up and in heels! Accept my apology for not offering to carry the bucket, I was awestruck. Besides the best manager, ever, the property is spacious & clean. With wonderful rooms, beds and generous breakfast. Hope to see you again, Geniel.

"Very nice place"

4
03/10/2017

This was my first visit to Kanab and we made no reservations not knowing exactly what this city was like. We were visiting family and after our visit we looked around for a place. We asked someone at a restaurant if they could recommend someplace. They said the Best Western Red Hills. I was a good suggestion. We were checking in late but it wasn't a busy time for vacationers. They had a very nice room for us. It was clean and spacious. Had a nice bathtub and very comfortable beds. Not too expensive. And they have a full breakfast buffet in the morning. They had a bowl of fresh fruit in the lobby area if you needed a snack at night and it was a very pleasant stay. I would recommend this hotel. The staff was kind and helpful and it was very nice there. I asked for a late check-out time and they accommodated and I like that when they are willing to do without a hassle. Good place to stay.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for choosing us as your Kanab hotel. We're happy to know your first visit was enjoyable and comfortable. The team takes a lot of pride in making your stay easy with convenient amenities - like our breakfast buffet. I'll pass your compliments to the front desk for accommodating you with warm and responsive service. We hope you'll consider Best Western Red Hills your home away from home when i town. Safe travels! Sincerely, Geniel Spencer, General Manager

"Outdated room"

2
03/10/2017

Our room was so dated.....the colors were. Brown,orange and gold. The furniture was dented and scratched and carpet was old and faded. Mattress and pillows were uncomfortable .Besides the floor creaking in our room you could hear it when people walked in the hallway and the people below us. Look for another hotel when in Kanab.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We're sorry to hear the room fell short of expectations. The colors match our beautiful surrounding area - the red hills of Kanab and the National Parks we are near. Although we don't hear comments like these often, all feedback is important. When the team is alerted to room dissatisfaction, we'll always look for a happy solution. We hope to have another opportunity to win your loyalty! Sincerely, Geniel Spencer, General Manager

"Dated Property"

3
17/09/2017

The price of the room seemed high for such a dated property. It is in a prime location but many newer properties nearby. Very disappointed in the hot breakfast they advertised. At 8:00 AM there was one lone bagel left and no service attendant to refill items.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your recent stay. While happy to note your high satisfaction with our location in Kanab, we're sad that your overall impressions fell a little short. We've noted your specific comments for review. I'm very surprised to hear the breakfast supplies ran short and will immediately look into this. Please contact me directly before your next stay so we can ensure a much better experience. Looking forward to hearing from you! Sincerely, Geniel Spencer, General Manager

"Nice overnight in Kanab"

4
14/09/2017

The Best Western in Kanab is a good value, clean and pleasant. We have stayed here before as we have travelled from our home in Scottsdale Arizona to the spectacular National Parks in Utah. Kanab is a small town that is working to develop additional amenities for travelers. We enjoy the rock shop a few blocks away and have recently discovered Kanab Creek Bakery across the street (an awesome old world style Bakery).

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for returning to our hotel and sharing your experience. Compliments of Kanab are always welcome here. We don't just work here, we do live here too. Sounds like you enjoy this area very much. We're happy to be able to provide a comfortable home base for your explorations. If I can ever do anything for you, please don't hesitate to look me up. Thanks again! Sincerely, Geniel Spencer, General Manager

"Very clean, great breakfast"

5
13/09/2017

Stayed here with my sister in August. We were camping for a week in the area and needed a break from the tent. This place was very affordable and had a great complimentary breakfast. Also, the pool area was clean and nice.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Glad to hear you enjoyed a comfy stay at our Best Western. August is a great time of year to visit Kanab and the parks. We sincerely appreciate you letting others know that you enjoyed your stay and would recommend us for our amenities and overall value. Until next time - safe travels! Sincerely, Geniel Spencer, General Manager

"Great Hotel"

5
09/09/2017

This is an awesome hotel. Great service, beautiful pool, large room with two king size beds and a good breakfast! We really enjoyed our visit. Beautiful location with amazing views. Town has plaques along the sidewalks providing historical information of early western movies and the actors who stared in them.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you so much. We sincerely appreciate the compliments of the hotel property, rooms and breakfast. Everything you need for a lovely stay. We look forward to welcoming you back to Best Western Red Hills! Sincerely, Geniel Spencer, General Manager

"Best Western Red Hills, Kanab, UT"

5
08/09/2017

Very friendly staff, nice clean rooms. Breakfast selection was nice and hot. Computer available in lobby to print on. We were well pleased with this Best Western stay. Would recommend it if your travels are towards the Zion National Park, travel time to park is not far.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the recommendation. This is exactly the kind of experience we strive for. We appreciate you pointing out the warm service you received in addition to mentioning cleanliness, the guest computer and breakfast. There is something for everyone! We hope you'll stay at Best Western Red Hills again next time your travels bring you to Kanab! Sincerely, Geniel Spencer, General Manager

"Don't stay at this hotel"

2
03/09/2017

Rooms are tired looking for $160 a night. Parking is tight. Good location in the center of town and close to restaurants. Staff is friendly but rooms are lacking in quality and upkeep. Washrooms are very small and tired looking.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the many complimentary highlights about your recent stay: location and customer service. We also appreciate your suggestions for how we can make the experience better. You'll be pleased to know we're in the process of updating many aspects of the hotel. To get the best rates we offer all year round, be sure to book direct. Although high season and holiday rates may seem higher, we're actually sharply competitive for the area. Looking forward to welcoming you back! Sincerely, Geniel Spencer, General Manager

"Good Service and Breakfast"

4
29/08/2017

Hotel is outdated, but room is clean and service is good. Love hotel location, it is only 1 hour away from grand canyon north rim. a small town but best western has a big service. Their hot breakfast is excellent. Lot of selection and food.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Were the local hotel with big heart! Thanks for all the kudos for the location, amenities, property maintenance and team. We're counting you as a new loyal guest of the Best Western Red Hills. Looking forward to your next trip to Kanab! Sincerely, Geniel Spencer, General Manager

"Great staff,clean nice rooms"

5
28/08/2017

The room was large and very clean. Nice large shower. The beds were so comfortable. The pool was great. Really good breakfast, large variety. The location is great right in heart of downtown Kanab.The hotel was so helpful when I let them know I just had knee surgery they put us ground floor upon request great people.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Very encouraging! Thanks for mentioning the warm and responsive service you received. The team really does go above and beyond when our guests have specific travel needs. Glad you enjoyed our location, being close to dining and shops. From all of us, speedy healing! We look forward to welcoming you back. Sincerely, Geniel Spenser, General Manager

"Yes you can use the elevator!"

4
27/08/2017

We used BW points to book this hotel and were put in a room on the landing between the first and second floors. We actually stayed here on our way north and on our way home, both times in the same room ( the second time at our request because the room was quiet and the beds were comfortable). The first time we struggled with the stairs. On our second visit we discovered we could take the elevator to the second floor and walk down lots fewer steps! All of the staff were very friendly, one gal even walking us out to the sidewalk to show us the movie star signs along Main Street.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for both legs of your trip. It's nice to know you can count on us to deliver the experience you expect, with extra friendly service! Please think of our hotel ads your home away from home in Kanab and remember to check with us directly to make sure you're always getting the best rates. Wishing you a beautiful Labor Day weekend! Sincerely, Geniel Spencer, General Manager

"Very Happy - Would like to stay there again"

5
20/08/2017

Very happy with our stay. Love the location. Good breakfast. Loved the family suite. Close to main street through town. Enjoyed the dining across the street. Liked having game the kids could play while we ate breakfast.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the excellent review! Our location in Kanab is perfect for those that enjoy exploring their surroundings on foot. Sounds like everyone in the family had a great stay! Best, Ed, GM

"Elite Member and Spouse."

3
18/08/2017

A very noisy room upstairs on Main Street with an A/C fan that was loud and became noisier as it stayed on and no ability to open a window due to street noise. And no other room offered, even though I am disabled and ask to not be on the 2nd floor. Hardly an apology.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
My apologies for not providing an experience that matches our reputation for comfort and warm hospitality. As a local, I invite you to reach out to me via phone or a visit to the hotel (call ahead of time though), so I can learn more about your experience. We're always striving to improve. When alerted to any room concern, the team looks for a quick remedy. We can usually adjust the A/C units right on-site. I hope to restore your faith in choosing our Best Western for your Kanab accommodation needs. Wishing you happy summer travels! Best, Ed, GM

"Well maintained and clean property"

4
11/08/2017

Nice swimming pool and good breakfast with lots of choices (great omlets), comfy beds. All in all a pleasant place. Would return. Close to Zion, Grand Canyon (North) and Bryce NPs. Try Matty´s great food.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks so much for this outline of your experience! Lots of reasons to visit again - such as our pool, great breakfast, cleanliness and location This is the kind of hospitality experience we strive to offer visitors! We hope you'll consider Best Western Red Hills your home away from home in Kanab. Enjoy your travels! Best, Ed, GM

"Nice suite, great service."

4
08/08/2017

Our family reserved a room at this Best Western as part of a long spring break road trip, after four days camping in the desert. We picked it mainly because of its nice outdoor pool, which the reservation folks assured us was open. Imagine our dusty dismay when we arrived to find that the pool was still closed for the season. The crying children and my husband and I were able to cheer up nicely though, when the clerk upgraded us to a large suite, with a great big deck. The hot tub was fine and the laundry facility handy.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks for leaving us a review of your spring trip here. I'm glad your story had a happy ending in one of our suites. We strive to treat our guests the way we would want to be treated and it sounds like we did all we can. I hope you'll have another opportunity to return. Feel free to reach out to me through the front desk if I can be of assistance. Enjoy the rest of your summer! Best, Ed, GM

"B W. ROCKS"

4
08/08/2017

Very clean rooms,however dated. large with lots of room for moving around. We travelled with our 8 year old grandson and he loved the pool and hot tub. The pet area was awesome and yard very well kept and inviting.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks for bringing your grandson to stay with us! Glad to hear your room provided plenty of room to stretch out, and the pool provided lots of fun. Swimming is a great way to rejuvenate after a long day of traveling or exploring! We hope you'll visit again next time your travels bring you to Kanab! Best, Ed, GM

"Best place to stay on our way to Bryce... 2 years in a row"

4
07/08/2017

We stayed here last Aug (2016) on our way from The Grand Canyon to Bryce Canyon. It was so great, we stayed here again this year coming from The Grand Canyon on our way to Bryce Canyon. Great breakfast, comfy beds. Our only complaint would be... they need more parking.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks for giving Best Western two thumbs up for two visits! We treasure your loyalty and hope to welcome you a third time. Please don't hesitate to look me up through the front desk if I can ever be of assistance. In the meantime - enjoy the rest of your summer! Best, Ed, GM

"Red Hills Kanab Motel Review"

5
31/07/2017

Excellent, clean, comfortable motel with nicely appointed room. Great view from balcony off room. Grounds well maintained and clean. Staff knowledgeable about local restaurants, etc. Centrally located in Kanab.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Our front desk team doesn't just work in here in Kanab, we live here too. We enjoy welcoming visitors from all over the globe and sharing tips for enjoying the town and beautiful parks. Glad to know you enjoyed our landscaping and location. We hope your travels will bring you back. Remember, the best rates can always be found when booking direct with Best Western Red Hills. Safe travels! Best, Ed, GM

"Great Place"

4
28/07/2017

Staff was very friendly, lobby very clean, nice sized room, very clean, mattress comfy. Array of food was good and fresh, large dining area. Easy to find, on main roadway. Pool area was clean and pool well maintained.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings to you on your journey! Thank you for taking the time to review our Red Hills location. We are so happy to read of your satisfaction. We aim to make our guests comfortable with our welcoming team--helpfulness and warmth, cleanliness, and delicious breakfast foods--these are here to make you feel at home. Enjoy the rest of your travels! Best, Ed, GM

"Good night's sleep"

4
28/07/2017

We stayed here while visiting Best Friends. For some reason I missed the fact that it is a motel when I booked it, so I was surprised when we showed up. However, check in was pleasant and the room was much nicer than expected. The bedroom was updated and comfortable. As for the bathroom, they just put lipstick on a pig-- put in a new shower pan on top of the mold and mildew and put in a toilet that blocked the door (you could close the door if you pushed it past the edge of the toilet). Kids were excited about the pool, and some people were swimming, but the water was so green you couldn't see the bottom. So I didn't let them in. Breakfast was good. Location is great.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings! Your input is important to us. It sounds as if you enjoyed the majority of your stay with us. We are so glad to hear that even though there was a little confusion when you checked in, our team was able to resolve it for your quickly. It is unfortunate that you did not care for the bathroom or the pool. Thank you for bringing it to our attention so we can determine if corrections are needed. The pool is treated daily and although there can be debris of a wind picks-up, I can assure you it's clean. Our food is known for its deliciousness; we are heartened to read how you enjoyed it. The convenient Red Hills locale is great, we agree! Safe travels! Best, Ed, GM

"Exceeded our expectations"

5
23/07/2017

Well appointed large room with king bed and comfortable lounge chair with ottoman. Close to pool, ice machine, and customer microwave. Walking distance to grocery story and restaurants. Kanab is a delightful, safe town close to Zion and Bryce Canyon

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings! We also love the charm of Kanab, with its homey, small-town environment. Your description is excellent--thank you. Yes, it is fun to be able to walk rather than drive. Our Best Western Red Hills location makes this possible. We appreciate your taking the time to note our ample amenities and locale. Happy Travels to you! Best, Ed, GM

"Very nice"

5
22/07/2017

Very nice property, pool was great. Staff was friendly and helpful. Even had makeup remover cloths! Will for sure stay there again. Bed was very comfy, nice and quite. Pool is up to 9 foot deep. Ian was great!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thanks for bringing our great hospitality to the attention of our future guests. We welcome your input on this site, and look forward to your many happy returns. Enjoy the rest of your travels; we will see you soon! Best, Ed, GM

"Best Western Rd Hills, Kanab, UT"

5
21/07/2017

We really enjoyed our stay at the Red Hills in Kanab, UT. It was close to Zion Nat'l Park. Nicholas, the front desk clerk checked us in, gave us a rewards gift bag plus an additional 500 points. He also gave us a 10% off coupon to Peekaboo Canyon Wood Fired Kitchen, a vegan restaurant with great food even though we are not vegetarians. We encountered not problems, the breakfast was good and we would come back if we are ever in the area again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings! Thank you for noting our generous hospitality. We are pleased to hear that our staff were so thoughtful during your stay. Your review provides insight for our other fellow travelers. It gives them a picture of what warm and welcoming service they can anticipate when they arrive! Safe travels to you. Best, Ed, GM

"Very comfortable"

5
16/07/2017

Conveniently located on Main Street through town. Close to restaurants. Very helpful staff. Large room for breakfast. More room than other Best Western locations. Breakfast was good. The usual selections but sufficient. One nice feature is the outdoor pool. Very well maintained. Also our room had an outside balcony which was perfect for watching the thunderstorm we had the evening we were there. We will keep this facility in our list for future trips

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings! Thank you for choosing us as your home away from home in Kanab! I'm so happy to hear that you enjoyed your time with us overall, and were able to sample some of our guest favorites such as the hot breakfast and refreshing pool! We hope to see you again the next time your travels bring you to through, and have an amazing summer! Best, Ed, GM

"Great stay and staff"

5
15/07/2017

Wonderful and accommodating staff to meet our needs. Leslie was friendly and had great suggestions on where to eat in town. The room was clean with comfortable beds. The pool was a huge hit with my kids too. Definitely stay here again!!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking the time to review! I'm pleased you enjoyed your stay with us including everything from staff interactions to fun times at the pool. We strive to provide exceptional hospitality to our valued guests and it's great to hear when we have hit the bullseye! Leslie will be recognized for adding to this! We hope to see you again the next time you are in Kanab, and until then-- we wish you continued and safe travels! Best, Ed, GM

"Best western red hills"

4
14/07/2017

The staff was outstanding. The rooms were correctly priced for what we received. The pool was great, warm, and deep. There was a good ice cream place next door and a great museum down the road. There was no good place to eat nearby however if you stay here you get a complimentary shuttle to a great place that has a formal restaurant downstairs and a saloon upstairs they were very nice there and the food was great. Overall this hotel was a great place and a highlight of our trip.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for taking the time to write such a positive and insightful review! I'm glad you enjoyed warm and responsive service from our team and the overall value you received. We hope to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Clean and friendly environment "

5
10/07/2017

This Best Western is very clean. Breakfasts are delicious. Very good service . We would stay here again.Wifi is excellent. We were very happy! Make sure to join their loyalty program to earn credits for your stays

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for your recent stay! We're happy to enjoyed the hotel in the areas of cleanliness and service and woke to a filling and delicious complimentary breakfast. Great tip to join Best Western Rewards - it really does pay off! We look for forward to welcoming you back soon! Best, Ed, GM

"Kanab"

5
10/07/2017

Stopped there on my way home. Never been there before but thought it might be better than where I stayed on my way to Utah. I had a dog with me and the dog park was next to my room. The room was huge and very comfy for me and my dog. They had a fridge but no microwave which was disappointing. There are not slot of good places there to get food. My bed was hard so I had a hard time sleeping with my old bones. I will stay there again on my next visit.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for your stay! We take your excellent rating and comments as a sigh we've done something right. Glad to hear your furry family member enjoyed the property as well. If you ever need a microwave, just ask. We have one in our breakfast room for guest use. Feel free to call ahead of your next stay, and we'll help you get the best rates plus help with trip planning. Happy travels until then! Best, Ed, GM

"Clean, Comfortable and Convenient "

4
10/07/2017

This was a very pleasant stop on our journey. Leslie was quick to get us checked in, even though she was in the process of taking a phone reservation and baking cookies for the arriving guests. The room was spacious and clean. There was an exterior door to a small balcony. That was a bonus for watching the big thunderstorm that rolled in about 7 pm. Walking distance to restaurants and galleries. Rocking V cafe is right next door. We arrived on a Sunday so many businesses were closed. Keep this in mind

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for staying with us! I'm happy to hear that Leslie was masterful in her multi-tasking! She'll be delighted to receive recognition for being mentioned in our reviews. Storms here are pretty amazing and I hope you enjoyed it! Come see us again next time you're in Kanab. Feel free to let me know if I can assist you in anyway! Best, Ed, GM

"Perfect park place"

5
09/07/2017

For convenience and accessability, Kanab was great. The Area seems to be growing but not exceeding its capacity. Fourth of July was hometown small town experience very fun. Best Western has as good a location, pool (in the heat was invaluable) very nice full breakfast. Rooms are spacious enough & ours had semi-separate vanity/fridge toilet/shower that was helpful. Best, the staff never missed a beat to be sure we had all we needed: bottle opener, directions, and even went to store to get a (iPhone) charger as I broke mine & their lost-n-found didn't have a match. Loaned it to me for a day!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
You review made me smile! Thank you for not only being our guest, but then taking time to describe your experience. We sincerely enjoyed hosting you for the 4th - it was a fun celebration. I'm also pleased our team came through when you really needed it! We hope your travels will bring you back through! Remember, the best rates can always be found when booking direct. Enjoy the rest of your summer travels! Best, Ed, GM

"Not bad, not good "

2
06/07/2017

Very nice staff at check in but it took too long time to do the paper work. The rooms where OK but not more. The most positive detail was that the room was very quiet and we slept well. The pool area was a bit dirty and the breakfast was below "Best Western standard". Could be better for the money.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Despite that your overall impressions left something to be desired, I'm pleased to hear you got a comfortable night's rest in our quiet location. Also, thank you for mentioning that our team offered warm and responsive service. They love to strike up conversations with guests, sharing all that's happening in Kanab. I'm reviewing your suggestions for improvement though, and hope that we'll be able to welcome you back! Best, Ed, GM

"Ok place to stay for Zion NP"

3
06/07/2017

We stayed here after a day at Zion NP. The front desk staff was very friendly and welcoming. Our room was clean, but it looks like this motel is older and could use a little sprucing up. Since it is near a national park and we stayed in summer, the rates were quite high for the caliber of hotel. They know they have you so all the hotels in the area are overpriced. The bed was comfortable, but the air conditioning was a little noisy. We also had some noisy neighbors, so we didn't sleep as well as we would have liked. There are newer hotels in town which I would probably choose if I ever return to the area.

"Easy sleep"

4
06/07/2017

Good location. Restaurants and gas stations are near. Bed was very comfortable. Easy access to the highway. Good breakfast. Quiet neighborhood. Outside pool. Washer and dryer clean and in working order.

"Great Staff but upgrades needed"

3
05/07/2017

Wonderful staff. Can't be beat. Unfortunately the hotel/motel is old and in need of major upgrades in order to compete with the newer more modern competition. The location can't be beat and the restaurant across the street is amazing

"Nice town, great access to nearby attractions"

5
05/07/2017

Had no idea what to expect of a small town in southern Utah. Kanab is delightful in its own right--very walkable--some very nice restaurants to walk to within minutes of the hotel. Interesting descriptions of the history of movies westerns. Perfect location for a day trip to the north rim of the Grand Canyon; about a 90 minute drive.

"convertible trip one night stay"

4
28/06/2017

friendly and efficient; that's what you want after a day of driving. hotel grounds were comfortable and clean with a shaded court, even in 100 degree temps. nicely located in the center of town; everything easily walkable

"After a long day"

5
26/06/2017

We left Signal Mountain Lodge in the Grand Tetons and needed a place to rest for the night. We choose the BW in Kanab and we were glad we did. Check in was easy, the room was super and we immediately fell asleep. The breakfast was filling. Thanks again BW, score for sure.

"Great place to stay"

5
24/06/2017

Clean, bright, comfortable. They were very helpful even with luggage. They helped out with travel tips too. Good breakfast. We were nervous to stay with all the negative reviews on other hotels but this one seemed promising. I wasn't expecting a lot and got more then expected!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Glad you know your expectations have been exceeded! We strive to offer friendly service, clean accommodations and extra amenities. I'm happy to know these were the things that stood out. The team works and lives in Kanab which makes them perfect to act as your personal concierge! We hope you'll be inspired to plan another visit. In the meantime – safe travels! Best, Ed, GM

"Great Hotel"

5
23/06/2017

The Best Western Red Hills in Kanab is the perfect home-base when exploring Southern Utah. The staff is friendly, the rooms are clean and comfortable and the full breakfast is delicious. The hotel has a small pool that is refreshing after a day of hiking and a hot tub to relax in. There is a game room for kids of all ages that has a foosball, ping pong and air hockey tables. We will definitely stay here again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for giving us such a glowing recommendation! Glad to hear that your Kanab home base offered comfort, and a lot of fun at our pool and game room. Looking forward to welcoming you again. Remember, the best rates can always be found when booking direct. Safe travels! Best, Ed, GM

"Comfortable stay in Kanab"

4
23/06/2017

We liked the renovations that have been made. Our room was mostly comfortable. We felt the air conditioning could have cooled a little better. There was no fan in the bathroom but we know the building is not new construction.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We've been working hard to make improvements to both our exterior and interior. Thank you for letting me know your impressions were favorable. If you stay again, please don't hesitate to call down if there is any concern with the A/C unit. We can usually inspect and adjust them right on-site, or seek another adequate remedy. We're happy to serve you and look forward to your next visit. Don't hesitate to contact me if I can be of assistance. Enjoy your summer! Best, Ed, GM

"Kanab Adventure"

5
21/06/2017

Hotel is clean and well kept both inside and out. The staff was very welcoming. The breakfast was good and had a nice variety of foods to chose from. Nice amenities and great location to other dining places and activities.

"Broken pool"

4
19/06/2017

The hotel and it's guest rooms is very nice! Clean, updated, great breakfast. The staff is great!! However, we were very hot and tired and had been assured that the pool was open and heated. When we checked in, the pool was closed because they needed to change a light bulb. We wished they could have done that during the closed hours.

"One Night Stop Over"

4
17/06/2017

The location is perfect being half way between Phoenix and Salt Lake. Everything about the stay was good. We specially like the dog friendliness of the facility with a dog walk area with lounge chairs, bags, and grass.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for stopping by on your way to Salt Lake City. We're happy to know you and your furry family members enjoyed a good night's rest. We appreciate the recommendation! Looking forward to welcoming you back. Enjoy your travels! Best, Ed, GM

"Need to be selective"

3
14/06/2017

Overall the motel is okay. The room was spacious and clean. But.... we had a room with a double door to the next one and that proved to be a mistake. Our neighbors were noisy and after a few hours of limited sleep I had to intervene to get them to shut off the TV in the middle if the night. Normally not a problem but the double doors provided little to no insulation. The staff solved it during the night. This was the first bad night of sleep in our entire vacation for a relatively expensive hotel. We did not hear anything more from the staff on this. The breakfast buffet was ok. Just many things were out the first day and with one pancake machine (together with relatively large groups of Tourists that did not understand the machines) made it a struggle to collect food for the breakfast. The pool is in the middle of the complex, fully exposed to the street and the parking lot.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for sharing your experience. While it sounds like you had a pleasant stay overall, there were a few things that could have been better. I'm passing your feedback to the perspective departments for review. We're always working to improve and guest impressions are a part of that. We hope to welcome you back to Kanab! Best, Ed, GM

"2017 vacation"

5
13/06/2017

Nice hotel and rooms are very roomy, towels are nice and fluffy . Internet was fast. Laundry room for each building. Breakfast has lots of selections and was very clean. Location was great . Located close to Zion and Bryce Canyon

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for highlighting our central location and many amenities. We're glad you experienced the comfortable stay our Best Western is known for. A speedy wireless service is essential! Hopefully, you'll be able to stay again next time and remember that the most competitive rates are always found when booking direct. Happy travels! Best, Ed, GM

"Just below average"

3
11/06/2017

The rooms are small and shabby (not chic) and need updating. The bathroom was dark and also in need of proper lighting updating. Parking spaces are extremely tight and it was hard to find an open space. Breakfast was dismal since they ran out of eggs, bacon and potatoes. I don't dig the pastries.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for leaving feedback about your stay. It sounds like we fell short of overall expectations and I apologize for that. The comments about our complimentary breakfast buffet, room and parking have been noted and will be discussed with the crew. Guest reviews are an important part of our improvement efforts. We strive to make your visit to Kanab an effortless and enjoyable one. Safe travels until next time! Best, Ed, GM

"Great place to stay!"

5
11/06/2017

We enjoyed our two nights here. The first afternoon we arrived, the front desk invited us to a cook out at the pool! Wow, who does that? We had an end unit that was handicap accessible (I had broken my ankle two days before) and it was wonderful. Breakfast was really nice too.

"Pleasant and Convenient"

4
09/06/2017

This hotel is located in the middle of town, a perfect place from which to visit the many attractions of this scenic area. The rooms are well furnished, very comfortable and have good bathroom facilities. Breakfast was usual hotel fare and very good. We would gladly stay there again, especially if the price were lower.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking time to let us know how much you enjoyed staying with us-- and exploring beautiful Kanab! We like to be as close to a home away from home as we can for our guests, and it's very encouraging to know when we've hit the mark. We hope to see you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels this summer! Best, Ed, GM

"Impressive "

5
07/06/2017

Have stayed in some not great BW in the past and was hesitant to repeat a mistake. But, the reviews seemed good, included breakfast, price was like others in the area. So, what a great and positive surprise when we checked in. Front desk person was helpful. Room quite large and comfortable. Breakfast was one of the best ever in a chain motel and even quite good for a private.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for your recent stay. It's always encouraging to hear when seasoned Best Western members are pleasantly surprised and expectations exceeded. During routine brand inspections, we always receive high marks! Lately, we've done some updates to our property (inside and out) so the feedback is appreciated. We hope you'll visit again. In the meantime - we wish you safe and continued travels! Best, Ed, GM

"Comfortable stay"

4
05/06/2017

We have stayed at this location a couple of times because we like best western hotels. This location is a little outdated and the room was a little small, but it was clean and comfortable. The bed was very comfortable. The shower was nice with plenty of hot water. It was a nice quiet stay. The only thing missing was a microwave. Would definitely stay here again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you! I appreciate knowing Red Hills can be counted on to provide a comfortable and welcoming hospitality experience. If you ever need to use a microwave, we have one available for guest use anytime. Just let us know. We look forward to your next stay and I hope to have the opportunity to thank you in person. Have a great summer! Best, Ed, GM

"Much Better Than Other Hotels In The Area"

4
30/05/2017

I stayed here three days ago and now realize how much better it was than I realized. Sure it is around 40 dollars more than the Travelodge but I am currently writing this from the Travelodge, it was a last minute stay so the Best Western was much more for tonight than when I got the prior room ages ago. Anyways, getting back to the room, it looks like it has been updated. Unlike the Travelodge, whose lighting is so horrific that my eyes hurt. I'm not kidding when I say the Travelodge has a tiny low light lamp and a pitiful overhead that barely lights the room. The Best Western also has adequate closet space. The Travelodge has a bar in the bathroom to hang clothing. The breakfast at the Best Western was much better than I was expecting. I thought it would be pretty simple. There were eggs, potatoes, oatmeal with 5 different toppings, 4 different flavors of syrup for the pancakes, sliced fruit, bananas, muffins cereal and a bunch of different types of bread. The Travelodge has what you would expect for a motel of its low stature. Oh, the Travelodge has a kid who can't be more than 11 working at the cash register all by himself. He was friendly but who has a young child checking people in and running credit cards. The Best Western also has good wifi. I didn't use the pool but it is in kind of a strange area. It is facing the main road right by where people pull in off the street to check in.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We're happy to hear you weigh in on the hotel options here in Kanab. You've outlined the kind of impressions we want to leave on guests: nice rooms, good amenities - plus delicious breakfast and fast Wi-Fi. Sounds like we'll be seeing you again. I hope to have the opportunity to thank you in person next time you're here! Best, Ed, GM

"No complaints."

4
29/05/2017

Our room cost us $200.00 for Memorial Day weekend. Aside from the jacked up price, it was a decent place to stay. Nice sized room, clean bathroom, great breakfast and good service! About 25 minutes from Coral Pink sand dunes and a great mountain view.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Glad you enjoyed your stay for the holiday weekend. I'm pleased that our amenities, cleanliness and good old fashioned hospitality made your visit a good one. Our team takes a lot of pride welcoming guests to Kanab. We hope you'll plan another visit to the area this summer. Remember, the best rates can always be found when you book direct. We're very competitive with other hotels in the area and would be happy to give you personalized reservation services. Enjoy the season! Best, Ed, GM

"RM"

5
29/05/2017

Very attentive staff and location to National Parks was excellent. The town of Kanab was interesting with the history of many movies made in the area. We enjoyed talking the young man who was taking care of the breakfast buffet in the morning

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Great review and recommendation! There is a lot of Hollywood history here and movies are still filmed here from time to time. We're glad to hear not only was your stay excellent, you found one of our team members worthy of mentioning. We'll make sure he is recognized! Looking forward to your next stay. Feel free to call our front desk team if you would like any sightseeing suggestions or assistance with reservations. Safe travels! Best, Ed, GM

"Worst BW we have stayed in"

1
24/05/2017

Room was expensive but below average in design, lighting, water pressure. There was noise late at night. No microwave in the room to heat our frozen dinners. (I was told, "Only family rooms have microwaves." I guess two adults and a dog aren't a family.)

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
I responded to the 'Mediocre" review and here is the response for the 'worst hotel review: Thank you for your recent stay. My apologies for not meeting your full Best Western expectations. It sounds like there were a few areas that added up to your disappointment. First, family rooms are another name for suites because they have a sitting area. We do offer a microwave for use in the breakfast area and I apologize if this wasn't communicated to you. Also, we remain sharply competitive in comparison to area properties but this can change with seasons and events. For the best rates we offer, we do always recommend booking direct. Our team can also help with itinerary planning. We hope to welcome you to Kanab again. Best, Ed, GM

"Mediocre"

2
24/05/2017

Stayed here two nights. Shower is set up so there is water everywhere. One morning someone parked a tour bus where cars usually park. When the bus started up at 7 AM it woke the dead. Thanks. While I generally like Best Westerns this one is okay. Would try other hotels in Kanab if I were to stay here again. Wifi is brutally slow. Sending some pictures (2 MB) would take an hour or so. Wifi is so bad I will say this place has no free wifi.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for your loyalty to Best Western. My apologies for the inconveniences you experienced. It's always a disappointment to hear when we've missed the mark for the exceptional hospitality we're known for. Our free in room wifi is typically a well loved guest favorite for it's convenience, and I'm saddened to hear that you experienced some technical difficulties with it during your stay. I have passed along all your feedback to the appropriate departments so that we can investigate further. We always listen to guest comments and look for ways to make each experience better. We hope to welcome you back the next time you travel through Kanab. If there is anything I can do to assist, please don't hesitate to reach out. Enjoy the season! Best, Ed, GM

"TOO EXPENSIVE"

3
24/05/2017

The room was ok but the price for the type of room was ridiculously high. A total of over $200. This was a tourist trap and I dont think the quality of the room could of ever been worth that much. I should of camped.

"good place to stay"

5
22/05/2017

We selected this hotel as we were traveling going back home. We had never been to this city. The hotel looked nice from the outside and the representatives when registering were nice and let us know about all of the equipment for the pool a great place to eat. We did enjoy the beauty of the surrounding area. Neat little town. Might go again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking the time to review. I'm glad to hear you had such a great stay with us while passing through beautiful Kanab. Our little town does have quite a bit of character for the curious traveler! We look forward to seeing you again the next time. Please feel free to give our front desk a call directly for excellent trip planning. The team can act as your personal concierge while offering our best rates. Until then-- happy travels! Best, Ed, GM

"Updated BW property"

5
21/05/2017

Remodel of facility was very well done. Very comfortable beds. Breakfast was much improved both in quality and selection. Good location with easy accessibility. Friendly helpful staff. Express checkout was flawless. Overall a very pleasant experience. Stayed at several BW locations during three week vacation; all very tastefully remodeled. One flaw is new logo and signage along interstates. Generic BW in a circle is not easily recognizable and does nothing to make brand stand out. Hard to see and recognize. Updating of familiar old logo would be much better.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the excellent rating! The details you offered referencing our newest features, ambiance and effortless check-out will surely assist those seeking accommodations in Kanab. Your brand input is also something we'll note. We recently switched our logos and will explore ways to increase our visibility. Your loyalty to Best Western is appreciated! Best, Ed, GM

"Nice & Clean Place"

4
14/05/2017

Our room was nice and quiet and the bed was comfortable with a choice of nice pillows. The room was clean and the desk help was really nice. The breakfast was very good with plenty of choices. I would definitely stay here again.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We're happy to hear you enjoyed a comfortable and peaceful stay at our Best Western. Thanks for giving us your vote of confidence. The intent to return is about the best compliment we can receive. We look forward to your return. And remember, the best rates can always be found when booking direct. Safe travels! Best, Ed, GM

"Great Hotel!"

5
13/05/2017

The hotel and amenities was wonderful. It is also across the street from the Rocking V restaurant which was yummy!! I have stayed here on many trips and all the upgrades they have done are excellent. I will stay again!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thanks so much! Positive impressions from such a seasoned loyal guest, is a fantastic compliment. I look forward to sharing this with my team. We've been working hard on all the new hotel features, it's great knowing it shows. We look forward to welcoming you back. Please don't hesitate to reach out to me if I can help with anything. Safe travels! Best, Ed, GM

"Great respite for long distance hiker"

5
13/05/2017

I was hiking the Hayduke Trail and re-supplied in Kanab. I used the laundry and the computer in the lobby to update my online journal, avoiding the hassle of time limits at the library. I also printed a document.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
How interesting! Thanks for choosing us as your Kanab respite. We designed all these amenities to cater to all kinds of travelers and this type of feedback is very helpful. We hope the rest of your adventure is fantastic! Best, Ed, GM

"Great place to stay."

5
11/05/2017

Great location, close to restaurants and kids loved breakfast. They are updating the outside paint, will be great when finished. The parking lot was a little congested, but still easy to access. Had an issue with the water pipe noise but front desk took care of us and moved us to another room. No complaints!!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Greetings, and thank you for taking time to leave feedback on your recent stay. I'm so glad to hear your family had a nice visit with us and enjoyed the complimentary breakfast we offer. We appreciate you letting us know your concern was remedied right away. The upgrades we are currently making to our hotel will be done soon! We hope to see you again the next time you're in Kanab, and until then, have an amazing spring! Best, Ed, GM

"Good location - under renovation"

4
09/05/2017

Easy to find and on our route to Zion National Park. Unfortunately this hotel did not advise us that their pool area and the premises were being repaired. A very nice reception with excellent staff; but the "balcony" of our room had the stucco stripped off and looked pretty shabby. The breakfast was well done with a good variety of food and the breakfast room was large.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for being our guest. I'm glad you enjoyed our location and complimentary breakfast. I'm sorry there was an interruption in pool hours and glad it didn't dampen your overall impressions. We're doing quite a few exciting updates to the property. We'll be extra vigilant in our careful scheduling. Please feel free to call ahead of your next stay, so we can personalize your reservation experience and check-in. Enjoy the beautiful spring season! Best, Ed, GM

"Overpriced"

2
09/05/2017

Don't get me wrong. It's a clean average hotel. Friendly staff. Includes a full breakfast, complimentary coffee and cookies. But......It's in Kanab so it's overpriced by a mile. If you are day hiking you are much better off staying in Fredonia, Az or Hurricane, Ut. Get up early and drive in to your spot. You'll save a ton. Also. The rooms have inadequate wiring. Lots of extension cords and overloaded outlets. A bit scary. Thin floors. I tiptoed and still felt bad for the folks below me.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for the many complimentary highlights about your recent stay: cleanliness, friendliness and our complimentary breakfast. We also appreciate your suggestions for how we can make the experience better. You'll be pleased to know we're in the process of updating many aspects of the hotel. To get the best rates we offer all year round, be sure to book direct. We're actually sharply competitive for the area! We hope to welcome you again! Best, Ed, GM

"Housekeeping needs to step up"

2
08/05/2017

Thanks to my status I received an upgrade for a two-room suite which was nice. However, this suite, which is located in a separate little building, seems to suffer from serious neglect by housekeeping. One day it wasn't made up at all and the other days it seems that they only made up the bed, nothing more. No cleaning during my four nights stay - some stains on the bathroom floor were there the whole time. There were some pretty disgusting brown stains on the wall next to the toilet. Also, I had a hard time finding clean towels and washcloths - most of them were obviously dirty and some had yucky yellow stains. As they were not replaced by housekeeping, I had to run over to the front desk and get some clean ones! It seems that the suite I had isn't used much. The air was stale and had a musty odor so I had to keep the windows open most of the time during my stay. Also, the smoke detector in one of the rooms was missing. On the positive side, the folks at the front desk were very nice (Skylar was particularly enthusiastic), breakfast was good and the proximity to trails and National Parks is definitely a plus. If housekeeping had done a better job, I would have enjoyed my stay a lot more.

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
Thank you for your recent stay with us. Please accept my apologies for the inconveniences you describe in your review. It sounds like your room was not properly readied before your arrival, and in addition there were missteps while you were here. I have passed along your feedback to our housekeeping department to investigate further. We have several interior and exterior projects scheduled (some are currently in progress), which I believe will eliminate this from happening again. But like all good things, it takes a little time. If you give us another opportunity, I am confident that we can provide the high standard of hospitality that Best Western is known for, and guarantee a better experience than what you encountered on this last stay. On a positive note - Skyler will be recognized as being a bright spot for you! She is a gem and we're lucky to have her. Enjoy your spring, and we wish you continued and safe travels! Best, Ed, GM

"Best Beds in Town!"

5
05/05/2017

I stayed at the Red Hills Best Western and it was SUPER clean, Big Spacious nice rooms, Great TV, good internet connection too! GREAT POOL (kids loved it) nice breakfast that comes along, helps getting on the road a little easier. Close to alot of attractions, on road but rooms were in the rear and quiet nice little town! Worth staying there!

Ed_HotelGM, General Manager at Best Western Red Hills, responded to this review
We know how important amenities are! I appreciate you highlighting the comfy beds, cleanliness, spaciousness, TV & internet, our pool and complimentary breakfast. These are all areas we've worked on making great. When you're happy, we're happy. Thanks for being our guest and we hope you'll return again soon! Best, Ed, GM

"Made out of paper"

1
01/05/2017

A lovely welcome from the young lady on the desk - Skylar. Friendly and accommodating. The room was lovely. We were on 2nd floor in the main reception block. Really spacious and clean. Bed very comfy. The Sunday night we checked in a Spring market was happening over the road - including banjo music being played rather loud until 21:00 - no nap happening for us!! We endured the screeching over TV which we tried to disguise. When you're in bed you can hear everything. People walking along corridor. Conversations from adjoining rooms. Toilets and showers been ran at silly o'clock. I type this at 23:29 and someone is using a hairdryer - sounds clear as day. Some people have no courtesy. We experienced kids squealing outside running up and down at 22:00 and again at 06:30. Their parents need throttling. Also the outside balcony has a light that turns on at night and it cannot be turned ed off - lighting the room up and the curtains are rubbish. Overall not a place we would revisit in the slightest and we would strongly encourage to book elsewhere. (It is now 05:36 and have heard next doors alarm going off followed by their toilet flushing!! When will it stop..??!!! :-/)

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Dear Guest - Thank you very much for your review and acknowledging Skyler and our lovely room. I am very sorry to hear that you didn't get a peaceful rest due to the surrounding noise(s). Our guest comfort and security are of the highest priority to us and I will look into this further. In the meantime safe travels and have a great spring...

"Best Western Kanab"

5
28/04/2017

This place was vey clean, beds were comfortable and the staff was courteous. This place is close enough to Zion National Park but far enough away to avoid the high prices of the more nearby motels. I would stay here again if in the area and would recommend it to anyone.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for recommending the Best Western Red Hills for comfortable accommodations in Kanab. We do make an excellent jumping off point for Zion, Bryce and the Grand Canyon. And like you said, at a much better value. Our town is also sweet to spend time in with cute shops and good dining options within walking distance. We hope you'll have another opportunity to visit. Enjoy your travels! Best, Ed, GM

"stay at the red hill best western"

2
22/04/2017

The hotel dates from the 60-70s with few updates. the cost of $120 per nite was outrageous. I usually pay in the 70-80 for this type of unit. the Best Western name should mean something. Like value for money, better than a Motel 6, Staff does a good job; however, the facility is far below the BW standards. I use BW when possible and am usually pleased. The Red Hills should be dropped or updated. it is a disservice to the BW trademark. I will certainly advise my friends of this BW problem.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
While happy to note your satisfaction with the friendly service we're known for, my apologies for not fulfilling your full Best Western expectations. We do remain competitive for comparable properties all year round, but I'm sure as a local you can understand this fluctuates with the seasons and events. Please feel free to stop by to meet and discuss your impressions in person. We're doing a lot of updates and improvements and always appreciate an extra set of eyes. Enjoy the spring! Best, Ed, GM

"Under Renovations with no advanced warning"

3
11/04/2017

Not aware when booking that the hotel was under renovations. Staff very pleasant and accommodating. Breakfast the usual fair. No eggs the first morning and by the time more were available we ate other things. Hotel gave us a complimentary dinner gift card for being inconvenienced by workers needing access to our room. Much appreciated

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for leaving a review and mentioning our warm and caring team. That being said, please accept my apologies for any inconveniences you experienced. We are mindful to schedule hotel work so not to intrude on guest enjoyment and I'll be taking a closer look moving forward. The bulk of our updates have completed and we appreciate your patience. We hope you enjoyed your dinner and the rest of your trip. We hope to welcome you again soon! Best, Ed, GM

"Little Disappointed..."

3
08/04/2017

I was disappointed due to lack of cleanliness from housekeeping. There was a stained of one of the bedsheets and the second day, I left used towels on the floor so they can replace them but we have to call front desk when we came back to be replaced. For some reason the bed was uncomfortable that my lower back is aching every morning I got up. But beside that they have a good breakfast and the location is good for our little vacation.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and for taking the time to review. While pleased you were satisfied with the location and complimentary breakfast, I apologize for the housekeeping oversight. I have passed your comments along to the appropriate department as a reminder to make sure we keep an eye out for sheets needing replacement. Guest satisfaction is always our top priority. We do take great pride in making sure our property & rooms are cleaned and well maintained and that our guests are delivered exceptional hospitality. Please give us a call directly when booking next time so that we can help personalize your experience overall and insure that your stay exceeds expectations. Until then-- happy travels! Best, Ed, GM

"Clean room, good breakfast choices, friendly staff"

4
08/04/2017

This Best Western was undergoing improvements, so we weren't sure how our stay would go after seeing workers' construction vehicles parked in guests spaces and supplies stacked everywhere. We needn't have worried. Workers started at 8:00, when we headed out for the day. They left in time for us to find a parking spot when we returned. Breakfast offered a lot of choices, and thank you for serving peanut butter which did not contain high fructose corn syrup! Breakfast staff was professional and friendly. Desk staff was very helpful. I asked for complimentary toothpaste..no problem! The desk rep was happy to oblige. I asked directions to the nearest park/picnic area...no problem. The desk rep knew the answer. Our stay was quite pleasant.

"Best Western, Kanab, Utah"

5
31/03/2017

Overall, the hotel was clean and large with lots of room to stretch out and put our stuff. The beds were comfortable. The breakfast was excellent, but more variety of food would have been great. The only thing we didn't like was the shower. It was very shallow and the shower curtain was actually laying in the shower.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
We're glad to provide a large and comfortable room for you to relax and rest in. Thank you for taking time to leave a 5-star review and let us know you enjoyed our complimentary breakfast. I'll take your suggestions into consideration as well, guests feedback is very valuable to us. We hope this stay has won your loyalty as the best spot of stay in Kanab! We look forward to welcoming you again! Best, Scott, GM

"Pit Stop - Great Choice"

4
28/03/2017

On my way to Page, AZ I stopped here for a night. Everything is great about his hotel. Customer service. Quick and easy. Comfortable beds. Clean rooms. Slept like a baby. I recommend this hotel. And I love this little town. I got out and walked around town.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
These are the words we like to hear, “slept like a baby”! Thanks so much for giving reassurance to those planning a visit. Easy and comfortable are the sentiments we want our guests to feel. Kanab is beautiful - glad you took advantage our location right in town. We hope you'll come back soon! Best, Ed, GM

"Excellent"

5
28/11/2016

This place was great. Great room, excellent, professional staff and wonderful breakfast. Nick on the front desk was professional and efficient when we requested numerous tasks. In a 15 day vacation, we stayed at many motels and this one was the absolute best.

"Great Choice"

5
27/11/2016

Convenient location, good value on Priceline. Queen beds, lots of breakfast options and kids loved the free air hockey and ping pong. Recommended if traveling through Kanab. Rooms were clean, request back side, no highway noise.

"Highly Recommended!"

5
24/11/2016

This is the only hotel I stay while travel to Kanab. Location is convenient, plenty of restaurants in close distance. Room was clean and in decent size. Good water pressure in shower and plenty of hot water. Breakfast has plenty of choices. Nick the manager was nice and helpful! Will be back!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for being a loyal guest of our inn. I am so pleased to hear that you had another pleasant stay with us and that we were able to provide a comfortable place to rest while in Kanab. Your feedback is helpful. Nick will appreciate being mentioned and I'll be sure to pass your regards to him. We look forward to welcoming you again. Safe travels! Best, Ed, GM

"Noise, noise, NOIsE!!"

2
23/11/2016

The room was fine. Beds comfortable, everything seemed clean.But If you can't sleep due to the incessant noise this is all worthless. After listening to people, talking loudly in the hallway from 9:30 pm till 11:00 pm, along with children screaming as they ran down the hall... I finally went out into he hallway to just ask for quiet, I was told by a rude person that he had a one year old and I needed to chill out. The noise continued well into the night. People don't have manners any more, and I know this is t the motel's fault. But rules about quiet after 10 pm, some sound proofing on the doors and walls,,,I dunno. We just wanted a night's rest on our journey. We didn't get it here.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review! While happy to hear you found your room and bed comfortable, I apologize for any inconvenience that arose from neighboring guests. In the unlikely event something such as this should occur in the future, please do not hesitate to let our front desk know. We can dispatch security to quiet the source of the noise, or depending upon availability offer an alternate room in a quieter location. Please come see us again the next time you're in Kanab, and until then-- happy travels! Best, Ed, GM

"I LIKE STAYING HERE"

5
22/11/2016

This is a nice place to stay in Kanab. It is centrally located. The staff is friendly. The rooms are nice. It is situated in a beautiful area. The rooms are always clean. The breakfast is nice. They have a good variety of food to choose from. The beds are very comfortable

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for putting in another good word about Best Western Red Hills. Hearing from our loyal guests let us know we're doing something right! Please don't hesitate to reach out if there is ever anything I can assist with. Safe travels! Best, Ed, GM

"Nice place, and dog friendly"

3
16/11/2016

Decent hotel, nice little dog area. Nice community to walk through, with the dog, old heritage houses to see behind the hotel. Beds are a little hard, but it was quite and clean. Breakfast included was pretty good.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to leave feedback regarding your recent stay with us. I'm very happy to hear that we provided a welcoming, comfortable experience in beautiful Kanab! It's a fact-- we ARE a dog friendly hotel, as we know many of our guests are traveling with furry family members and we know they matter too! Please come stay with us again the next time and until then-- happy travels! Best, Ed, GM

"Nostalgia "

5
28/10/2016

This is an older property that's updated .Great beds,linens, TV was HD,good A/C, clean room and bath. Location was right in the town of 5000 people,close to a number of restaraunts. They took BW gift card, no problem.Price was great,and it's close to the north rim entry of Grand Canyon,or Bryce and Zion,or stay a coupke of nights,and see all of them.Breakfast was a good selection, with something for everyone.We saw some tourist from China,at Bryce snd Zion, and got to talk and visit with some of them,at breakfast at this property. Ck.in and out was smooth with both day and night shift employees.Very professional and friendly,attend suggested a few places for dinner.Although it's too cool for swimming, the pool was in center of property,like motor hotels years ago.Great choice.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for leaving such an insightful review for those planning travel to Kanab. We sincerely enjoyed having you as our guest. Our location is prime indeed, being a great locale on it's own with the added benefit of being close to many natural wonders. Glad to hear our complimentary breakfast offered something for everyone in your group, and you enjoyed our room amenities. We hope to welcome you again when travel brings you back. Enjoy the season! Best, Ed, GM

"Really good value"

4
27/10/2016

Great central location to all attractions, clean spacious room, good water pressure in shower, nice shampoo and body wash. Free with stay was a very good full breakfast and tasty fresh coffee. Staff was very courteous and helpful. Nice extras like fresh coffee and spring water in lobby, computer with printer available, game room, nice extras everywhere an felt very welcoming and homey. The bed was a little hard and uncomfortable but not terrible. Nice pool but it was not in working over the 3 days we were there.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
We love hearing the words “welcoming and homey” in descriptions of the experience at our Best Western. We make it our mission to provide all the comfort and amenities need for an effortless stay. We look forward to your next visit. Safe travels! Best, Ed, GM

"Great hotel"

4
23/10/2016

I've never been disappointed with any of my hundreds of nights at Best Western hotels in the US and Europe and this one was again a good choice. Spacious beds and friendly staff. Nice basic breakfast available. A fair number of restaurants in town as well.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow! Thank you for leaving such a positive review about our hotel. We're delighted to hear Red Hills stacked up to all your Best Western experiences. We look forward to seeing you again the next time you're in Kanab. Until then, we wish you continued and safe travels! Best, Ed, GM

"Kanab hotel "

3
22/10/2016

This hotel had nice clean rooms and comfortable beds. We were uncertain at first because we prefer indoor corridors, but we were pleased with the quality of the room. The hotel is very convenient to the best local restaurants and shops. Staff was friendly.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay. It's great to know you can count on us for a friendly welcome, clean room, and comfortable bed!! I think you'll find that many hotels in the Southwest have open air corridors. Our weather is fairly mild all year round! We look forward to welcoming you to Kanab again soon. In the meantime - enjoy the season! Best, Ed, GM

"Good hotel for a stop over"

3
18/10/2016

Has the essentials but the property is a little bit older than I anticipated. The fridge and microwave was a nice touch. But the room felt like from the 90ies The breakfast was in the basement and I wolfed down my food to get out and away. Good stop if you are visiting the parks around. but a fancy hotel this is not The staff was friendly but overworked as the hotel was at capacity due to this being the final dayds before Grand Canyon closed for the winter.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay. I'm glad to know that you can count on us to deliver a comfortable night's rest, good amenities at a convenient location. Like many hotels, ours was not originally designed to offer a complimentary breakfast. In the winter it's cozy! Please come and see us again the next time your travels bring you here. In the meantime - enjoy the season! Best, Ed, GM

"The essentials"

4
17/10/2016

Well-kept motel with good walking distance from most everything in Kanab. Gym was nice, hot tub was open, room was clean, parking was ample, and price was reasonable. I would recommend if your stay is longer than a night!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for giving us a hearty recommendation for those staying in Kanab. It's hard to go wrong with our excellent location and plethora of amenities. We're looking forward to welcoming you again soon. Remember, the best rates can always be found when booking direct. Best, Ed, GM

"Best Friends Volunteer"

4
17/10/2016

Hotel does allow cats or dogs for sleepovers. Nice grassy area with clean-up bags for the dogs. Be aware that the $15 charge is not one-time, but applies to each night that you have a sleepover animal. Sign at the front desk is not clear about that.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for the good review and feedback - and for your work at Best Friends. We'll be mindful about our pet-friendly policy going forward. I'm glad you enjoyed your stay and we hope you'll consider us your home away from home in Kanab! . Enjoy the season! Best, Ed, GM

"Ok, but not great"

3
17/10/2016

Pro: Great location to Zion, easy to get out of town. Walking distance to several food places, and has a hot tub. Breakfast was substantial, even if the eggs were a little bland. Coffee is available in the lobby all the time, and the wifi and television were nice little luxuries. Beds were soft, and pillows fluffy. Cons: Citing "air conditioning" as a luxury should only count if the air conditioner works. We had to complain both nights about air conditioning in our room. The first night, they were only able to get it to fan, which worked ok since the evening was cool. However, the second night wasn't cool enough to cool down the room. We had to ask again, and the night worker said that the air conditioners have the thermostat INSIDE the air conditioner, meaning that it doesn't read the room temp, but instead reads the temp inside the air conditioner. He then said this was a problem with so many of their air conditioners. He did dismantle it enough to get the thermostat out of the air conditioner so that it read the room temperature, but it was frustrating that it was a known problem, and we had to complain (twice, once after midnight) to get anything done about it and that it's a problem with all the rooms. They night workers were helpful though. Second con was that leaving the parking lot, there are divets that made my sedan bottom out. Be careful when exiting the lot unless you have a high clearance vehicle or it looks repaved. Also, there was no tub -- only a shower. Not really a con unless you like baths.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to leave your review. I'm glad that despite the A/C challenges, you found the location and amenities good. We're actually really mindful to keep our units in working order so this is not something that is a problem. overall. I'm very sorry there was an inconvenience caused in your case! Please feel free to call me direct before your next stay, so we can personalize your reservation and check-in ensuring your total comfort. I can be reached through the front desk. Thank you again and we look forward to hearing from you. Best, Ed, GM

"Best Western Kanab"

4
16/10/2016

Location Location, must be the best thing. We originally booked two nights at the BW Bryce Canyon but it is out on a limb and adds another one and a half hours each way to the journey, so I would say only stay one night at the Bryce location.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for highlighting our prime location! Like you, many guests find our hotel to be an excellent jumping off point to Zion and Bryce Canyon. Relax after a day of adventure and in the morning, we'll fuel you up with a delicious complimentary breakfast. We hope you'll visit again and recommend Best Western to friends and family! Best, Ed, GM

"Good Location"

4
16/10/2016

This hotel is in an excellent position when visiting or travelling around the areas of Zion, Lake Powell, Bryce Canyon and Monument Valley. Our room was adequate - coffee maker and simple toiletries were provided. It was clean but a little tired and in need of a revamp.The bed was very comfortable however, and the hotel, despite being very busy, was quiet. Fresh coffee, water and fruit were available in the foyer and the breakfast was very good. Would recommend.

"Really Like This Place"

5
13/10/2016

It's not a luxury hotel, but is a very good place to stay. Good high, easy-to-operate shower. Very comfortable bed. WiFi works all the time. TV and a/c work well. Plenty of room for opening two (or more) suitcases. Not a fine dining restaurant either, but has unusually well done continental breakfast. Elevator to 2nd floor.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your generous review. It's always helpful to have a second set of eyes on the property letting us know how we're doing. I sincerely appreciate your candid comments and compliments. We do understand the importance of a trustworthy and fast wireless connection! Please come and see us again soon. In the meantime - safe travels! Best, Ed, GM

""Shelter From The Storm""

5
13/10/2016

After having a very disappointing experience in another "lodge", we were welcomed at this Best Western in Kanab, Utah The night clerk, was kind, understanding and very very accommodating. Should we ever return this way, this is where we'll stay.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
It's nice to know a hearty welcome and a great stay erased the feelings of disappointment from your experience at a different hotel. I look forward to sharing your review with my team. We look forward to your return! Best, Ed, GM

"Good location for zion,bryce"

4
09/10/2016

This was my initial jumping off point for bryce. I wanted a nicer hotel but this was all that was available at the time during peak season I suppose. They only had one room left and it was the one above the lobby. It had its own parking spot ha. Unfortunately it was beside the pool and the pool people can be loud until 10pm. Some nice things: free hot dogs/hamburgers for supper by the pool, hot breakfast selection was good. Some bad things: near the street, noisy, old motel. Secret tip: basement of lobby has a ping pong table and foosball table that you can use. Overall a pretty good hotel even if old. I'd stay there one night but not multiple.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for reviewing your recent stay! I'm glad to hear you enjoyed a great night's rest, our delicious breakfast buffet and poolside treats. We look forward to seeing you again next time. Please call ahead so we can explore the room location which matches your needs and preferences. Wishing you continued and safe travels until then! Best, Ed, GM

"Wonderful Experience"

5
08/10/2016

We had visited the Best Westerm Red Hills 24 years ago and decided to go back. Stayed there for six nights and was very impressed. Staff and facilities were updated and well maintained. On the Sunday of our visit the whole county's power was down and the staff went out of their way to ensure that we were fed and well taken care of. Would highly this property.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow! Thank you for taking the time to write such a positive review about your experience. We value your loyalty are thankful you felt well taken care of during the outage. We focus on creating a welcoming and caring environment and I'm glad this was the sentiment that carried through. We look forward to your next stay - and hope it will be soon! Best, Ed, GM

"Clean but dont get a downstairs unit!"

3
04/10/2016

This is an adequate place to stay. not flash and basic but it was clean and comfortable. A small number of the rooms are in a two-storey section, make sure you are not on the bottom as they are not sound proof.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback and review. While glad to note you experienced cleanliness and comfort, I'm sorry there was a disturbance with the upstairs neighbor. Sound is not something we generally have issues with so it's worth mentioning we're always happy to either quiet it's source or look for an alternate room. Please give us a call before making your next Kanab reservation as we'd love the opportunity to personalize your reservation and room assignment. In the meantime - safe travels! Best, Ed, GM

"A Nice Place"

5
04/10/2016

This is a nice hotel in Kanab. I always try to stay here when I travel to this area. The rooms are always clean. Everything is always in working order. I love the décor. The staff has always been friendly to me. The grounds are kept clean. If you are travelling in Kanab, make sure you check this one out. You won't be sorry.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your loyalty to our Best Western Red Hills! You've highlighted all the areas we strive to succeed in each day: cleanliness, upkeep, ambiance, friendliness, comfort and value. I hope to have the opportunity to thank you in person next time. Don't hesitate to reach out to me if there is anything I can assist with. Enjoy the autumn season! Best, Ed, GM

"Clean and friendly"

3
29/09/2016

Stayed one night on a trip through Zion and Bryce Canyon. Location wasn't ideal, but booking late forced us on a slight detour to find accommodations. This hotel is quite old, but has newer furniture to help give an updated appearance. The floor boards on the second floor squeak as you walk the halls, the walls are quite thin and there are still some dated elements to the rooms. However, the room was clean and the bed was pretty good. Wi-fi was also strong enough to face time the kids, which most hotels don't seem to be able to do. Comp breakfast was basic, but had the right items for us and tasted just fine. Value was a bit of an issue, considering there was a brand new comfort inn across the street for $15 more per night.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to write a review. Typically when guests come here looking for a clean, comfortable night's rest in a welcoming environment, they are not disappointed! I'm happy that you had a good visit with us. We hope to see you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Nice"

4
27/09/2016

Very hard to find a room in Kanab at the end of September, who would have thought. Was able to get a room here for the night but had to find another motel for the next 2 nights. This was our first stay at BW Red Hills and we were pleased. The front desk was friendly and helpful. The room was updated and comfortable. That night they had a cookout at the pool with burgers and hot dogs and it was a nice touch. Thank you. They had one of the better free hot breakfasts we ever had at a motel. Overall stay was nice and would have liked to spent the last 2 nights there but they were booked.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Indeed, autumn is one of the most popular seasons of the year here in Southern Utah! Although we could only accommodate you for one evening, I am happy to hear it was a pleasing one. Thank you for leaving a high rating and mentioning our delicious complimentary breakfast and pool cookout. We look forward to your next trip to Kanab. Remember to call direct to receive the best rates anytime of year. Happy travels! Best, Ed, GM

"Good accommodation, centrally located and reasonably priced "

4
27/09/2016

We've spent three nights here as a father-daughter road trip stopover. Double queen room ground floor. We've been quite impressed overall. Pros - breakfast is included. Reasonable range of food for breakfast. They have non-dairy milk and can tell you which cereals are gluten free. No gluten free bread though.....odd. - comfy beds - room furnishings looked modern and welcoming. - tv, heater/ cooler, in-room coffee maker, ice bucket, small fridge, iron and ironing board, very generous space for clothes hanging and to keep luggage. It's a little thing but I liked that they supplied towelettes for makeup removal, along with black face-washers (washcloths). - pool and spa area has good under cover seating (fully fence do/ enclosed - swipe card entry). Early fall the pool and spa both have partial shade early afternoon (yay for us fair-skinned people!). Towels supplied. Vending machine for drinks. Ice machine. TIP- No change (dressing) area! Get changed in your room. Bring your swipe card to access the pool. - coffee, tea and fruit in reception. Along with the tourist pamphlets, area feels welcoming. - centrally located in town. Main Street. Cons - pillows not great and I would have liked a variety in the room to choose between (pillows all the same height and texture!). There were 8 pillows in the double queen room so you'd think variety was possible. - house keeping first day was below expectations. She/ he made the beds but didn't empty bins or replace towel left on shower floor (we thought that was a universal language for "please replace"!). Second day I was in the room when an attendant arrived. She was friendly and cheerful and asked me what I would like done in the room. Overall, impressed. Would stay here again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to write such a positive and insightful review! I'm glad you enjoyed the use of our pool and spa and the delicious breakfast buffet was a hit! We hope to see you and your daughter again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Nothing Special"

3
25/09/2016

The outside of the hotel looks very old, so we expected more of the same on the inside. I turned out to be better than we thought and appeared to have had some upgrading. It has a basement where the workout room, ping pong table, Foosball table and other amenities are located. This is also where the breakfast is served. There is plenty of seating, but all the things we had for breakfast were lukewarm or cold.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay. My apologies we weren't able to exceed all your expectations this time around. Although, I am surprised to hear your feedback about the breakfast as it's a guest favorite and one of our highest rated areas. I'll be investigating that further. Please give us a call the next time you're coming to Kanab so that we can personalize your stay and ensure the comfortable experience Best Western is known for. Looking forward to hearing from you, and until then, we wish you continued and safe travels! Best, Ed, GM

"Just OK"

3
20/09/2016

I wasn't here to be in Kanab just passing through and should have stayed on the road another hour. I know I probably paid the going rate for Kanab but it was too much for what it was. The room was clean but nothing other than average. They offer a hot breakfast at 6:30 but when I got there at 6:35 there were 40 people surrounding the food, I just grabbed a glass of juice and left.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to share your experience. We're glad to know that you found your room clean despite an overall average stay I'm sorry to hear the breakfast was busy when you arrived. Our team does a great job of keeping food stocked so that within a few minutes, everyone is able to get their plate. Before your next visit, please give us a call directly when booking so we can discuss all room styles and offer you the best rates guaranteed. I'm confident that we can provide the exceptional hospitality that Best Western is known for. Best, Ed, GM

"AVerage to Poor Hotel"

3
18/09/2016

The breakfast selection was very good, but the rooms really need to be updated. The ice machine was by the pool outside and not near the rooms. The floors in the hallway squeaked terribly and the door to the room would not close on it's own. We stayed during the week when the rates are typically less expensive, but still too high for this hotel.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. While I'm glad to hear you enjoyed the varied selections of our complimentary breakfast, please accept my apologies for the overall dissatisfaction with other areas of the experience. It is with regret from our end to learn that we weren't able to turn your experience around while you were still on-site. We hope that this atypical situation will not deter you from future stays as I'm certain given the opportunity we can provide the hassle free stay Best Western Red Hills is best known for. Please call ahead in order to explore all your room choices. Until we meet again, we wish you happy travels. Best, Ed, GM

"Southwest comfort in the land of Zion!"

4
13/09/2016

We went to Kanab to see the western movie sites and get a feel for those days of old Hollywood nostalgia. We were not disappointed. The Red Hills BW property has a great Southwestern feel like the old Route 66 Motor Courts. We had a delightful nostalgic feel and the breakfast was OUTSTANDING. Green chile's for the eggs and peppers and onions in the cottage potatoes. Nice touch. Bueno!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow! You sound like a person that plans very interesting travel itineraries. Thank you for choosing Red Hills for your Kanab stop. I am pleased to read that our complimentary breakfast and vintage southwest ambiance were highlights. Best, Ed, GM

"Nice Quaint Hotel"

4
11/09/2016

The hotel is nothing fancy but was very nice for a 1 night stay. Kanab is very quaint. We travelled from Cincinnati Oh to Utah and stayed mainly at Best Western hotels. They are reasonable and very nic.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your loyalty to Best Western. I am glad we could provide a great stay for you along your travels. I hope we'll have another opportunity to host you. In the meantime - safe travels! Best, Ed, GM

"I got more then my moneys worth"

5
10/09/2016

We got there late. The night clerk was nice and helpful. The room was big and clean. I'm sorry to say we were in it for about 7 hours, It would have been a great place to stay longer. We were gone before the free breakfast. I would return to stay there. A very easy location.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Glad to hear your short stay was pleasant and comfortable. Our location is convenient for those passing through and for those visiting our beautiful parks. We hope to be able to welcome you again. Have a fantastic autumn season! Best, Ed, GM

"What a nice stay, staff so friendly!"

4
08/09/2016

Welcome by Laurie was so friendly! (And somewhat later she was great help to us by reserving a room in another BW) Room on groundfloor, very nice situated. Room with king bed and walk-in shower was very good. Pool is nice and clean. 2 chairs in front of the room give nice place to watch the sunset. Only problem with room on groundfloor is that your neighbours upstairs can make much noise. Breakfast was a bit crowded, but well served with nice variety.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for mentioning Laurie! She is a gem and in known for treating guests like long-time friends. She'll be pleased to know you had nice things to say about her. I'm also glad to hear you enjoyed the pool, complimentary breakfast and overall ambiance of our hotel. Don't hesitate to reach out if there is ever a noise issue. We'll quickly work to quiet it's source. We look forward to seeing you again the next time you're in Kanab, and until then-- happy travels! Best, Ed, GM

"Convenient and Comfortable...!!"

4
29/08/2016

Best Western Red Hills in conveniently located and can be considered as gateway to most National Parks (Zion, Bryce, Grand Canyon) in the area. We stayed in a 1 bedroom suite. The suite was clean and had all the basic amenities including microwave and refrigerator. The check-in staff was pleasant, cordial and very helpful. The hotel provides complimentary hot breakfast in the basement of the hotel, which was very good and sumptuous. Hotel also has an outdoor pool, which is great for kids. Recommended, if you are looking for a safe and clean place to stay while visiting Southern Utah...!!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings! Thank you for your recent stay and taking the time to leave us feedback! I'm very pleased to hear you had such a great stay with us and especially enjoyed our hot breakfast buffet and pool. Our staff will be happy to know you had such kind comments about them! Please come see us again the next time your travels bring you to Kanab, and have an amazing summer! Best, Ed, GM

"Very Nice Rooms and Staff"

4
29/08/2016

Staff was very professional and friendly ,We arrived early and the staff prepared our room in less than 30 minuets, The room was clean and beds very comfortable, Hotel location was great in walking distance to shopping, Restaurants ect. My husband drinks decaf coffee, they had it in the room at no extra cost.. made him very happy. We would definitely stay here again

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a positive review! I'm happy that we provided the kind of comfort, amenities and service that inspired your loyalty! We look forward to seeing you again the next time you're in Kanab, and until then-- happy travels!

"Red rocks and central location"

5
29/08/2016

This Best Western is very easy to find, right on the main road. It's also across a street from my favorite restaurant, Rockin V. I had requested a first floor room, which was offered, but the king bed rooms are on the second floor. This turned out not to be a problem as they have an elevator and luggage carriers. The room itself was very spacious, clean and had comfortable beds. The bath room "separator" wall from the bedroom was a little unusual with a decorative weave wall rather than a plain wall, but the area was good sized. There was lots of seating in the breakfast rooms which is often not the case. The breakfast had the pancake option also. The tub had a handicapped grip bar which I find helpful.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings! Thanks for taking the time to write a review about your experience with us. Viewing the hotel through the eyes of our guests helps us to understand how we are succeeding and areas we can improve upon. I'm pleased you found it easy to get luggage to your room, enjoyed our breakfast options and found the bath amenities useful. We look forward to seeing you the next time you're in Kanab, and remember that the most competitive rates are always found when booking directly with Best Western Red Hills! Best, Ed, General Manager

"nice place"

4
28/08/2016

will stay again , it is very centrally located in the city of Kanab and the surrounding majestic beauty , of the red bluffs and mountains of southern Utah, the rooms are clean and the lay out of motel was well planned for the traveler , and the convenience of the amenities

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
I can't think of a better compliment than your intent to stay again. It's always a celebration when we have won the loyalty to a guest! Thank you for noticing the design of our hotel and the convenience of the amenities - and sharing these with those planning travel. We look forward to welcoming you to beautiful Kanab again soon. Happy travels! Best, Ed, GM

"MN Traveler"

4
17/08/2016

Was a very nice hotel, very clean and nice amenities. Our family suite was big enough to suite our group of seven people and we liked how big the shower and bathroom area was. Like our balcony and enjoyed the pool and hot tub. Breakfast was very nice, great options and all good and fresh. Fruit could have been better, pillows were very big and hurt my neck and back. Value was high, $295 with tax was a lot for 1 night. Could be work at having more competitive rates.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thanks for your recent stay. Glad to hear everyone in your party have enough space to stretch out and enjoyed a delicious breakfast. Our suites are perfect for families and groups! Next time traveling through, please give us a call direct to receive the best rates and reservation conditions. In the meantime - have a fantastic summer! Best, Ed, GM

"Motel not hotel"

2
16/08/2016

Good points: The receptionist was pleasant and helpful. The Rooms were clean. Bad points: The mottled paint on the building makes the motel look aged and in need of an update. It is expensive. The breakfast is poor - I had to chase for somebody to refill the hot water flask, paper plates with plastic cutlery is not what the average traveller expects! All in all I wish I'd stayed somewhere else and having been to Kanab (pronounced K'nab) I can report that there are several other motels and more being built so there is no reason to choose Best Western! I am writing this part way through a road trip which takes me to Yosemite and San Francisco and know I have more Best Western hotels ahead of me so fingers crossed that Red Hills is their Worst Western.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
My apologies we weren't able to exceed expectations this time around. Although, i am surprised to hear your feedback about the breakfast as it's a guest favorite. Like many hotels, a ‘free breakfast' was not considered when the hotel was first designed and built. We are working towards a solution for the plates which means we need more kitchen space. Please feel free to give me a call to discuss your stay in more detail. Some of our best ideas have come from conversations with guests. Thank you for also mentioning you found the staff friendly and room clean. I am proud of my team and the welcoming environment we've created. Best, Ed, GM

"Old dusty rooms"

2
07/08/2016

Not sure if this is an average Best Western. The room smelled quite badly, probably because of the old carpet. It was also really dusty, so don't go there if you have problems with that. Beds are ok, but the pillows are uncomfortably firm. The pool area is actually quite nice for a motel. Biggest problem was the wifi which did not work for the whole time (1 night) we were there. When we arrived at 5 pm they were just on the phone with tech support. Same at 8 pm. And the next morning 8 am they were waiting for tech support to call back. After complaining on checkout they told us how sorry they were. At this point I would have expected they offer a discount. They did not. So we asked for a discount and at least got the rate reduced by 15$ . Breakfast is included and just ok. But for 173$ I would expect a much better experience. Especially the bad odour in the room should be removed.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
My apologies for the frustrations you describe. It sounds like there were a few things that could have been better about your stay, and we do take guest feedback seriously and are always striving to improve. I'm happy to hear we were able to provide a discount due to the internet being down. I know it's an inconvenience and while it rarely happens, sometimes technology fails us. Please don't hesitate to let us know if there's anything we can do to help lead to a more satisfying experience when staying with us-- we are happy to explore alternative if ever unsatisfied with your particular room. However, I'm glad to hear you enjoyed spending time at our pool, a must in this Arizona heat. Thank you for providing a picture as well! I hope you'll give us the opportunity to turn this around and win back your loyalty. Please give us a call directly when booking next time so we can insure you're in the room best suited to your needs and can help personalize your experience overall. Looking forward to hearing from you, and until then, enjoy your summer! Best, Ed, GM

"NOT SAFE"

1
01/08/2016

I booked a room at this hotel for two nights while visiting Zion and Bryce Canyon. While staying there my car was vandalized in their parking lot. When I notified in the front desk staff of the incident I was met with a blank stare. They did not seem particularly surprised or bothered by the incident, nor did they seem interested to prevent such incidents in the future. I was not offered any assistance on how to proceed nor a chance to speak to management. After staying here I not only paid an exorbitant fee for a below average hotel but have lost $500 in vehicle damages.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Please accept my apologies. It was never our intention to be indifferent regarding any part of your experience. The security of guests are at the top of our priority list and we work hard to provide each guest with exceptional hospitality. Given the uncommon circumstances surrounding, I hope that you will give us a chance to turn this around and win back your loyalty. Please reach out to me from the front desk when making a reservation next time and I'll be sure to assign one of our team members to help personalize your stay overall and insure that we deliver the comfortable, relaxing night's stay that guests have grown to count on from us. In the meantime, we will be using your experience to review our procedures. Until then, I hope you have an amazing summer, and safe travels! Best, Ed, GM

"compare hotel prices and reviews before booking"

3
31/07/2016

I booked this hotel, as I use BW to collect points and am usually very happy with where I stay. This hotel was clean, but many other parts of it would make me not stay again. My biggest issue was value for the price - I have not stayed in Kanab before, but I knew it was a touristy spot for other locations and I stayed as I could not get a third night in Page. I paid nearly $180 USD, which I figured was par for the town in summer. Well, I found it a worse experience as far as quality than other Best Westerns in smaller towns, that charged $100 a night or less on this same roadtrip. I am not sure if they are taking advantage of the average hotel costs. Front desk staff was great at check in, my room was clean, which are both good things. The hotel is old and creaky, but has been kept well. Parking was a problem. They don't seem to have enough spots for the # of rooms. When I checked in another guest was complaining. Kanab is a quiet place, so many other places to park nearby, but certainly not convenient with bags or mobility issues. The breakfast was literally in the basement, and it looked and smelled like someone's rec room from the 70s or 80s. Lot of space, but some tables were in a large open area, perhaps for a conference. Breakfast was one of the lowest quality I have had at a Best Western actually, considering the price they were charging. This hotel was way more than I paid for the Best Western PLUS in nearby Page, which I would recommend rather than this one in Kanab, only an hour away. Not the hotels fault, but I had loud neighbours, and because I had a room with an adjoining door (I was in room 226) I heard everything of the family with kids literally running and jumping around and trying my door, which was pretty jarring at 10 - 11pm when I got in and wanted to rest. I asked through the door for them to stop, and called the front desk and they did what they could, which was to call and ask them to quiet down. I could even hear the parents talking (the words) when the kids had quieted down. Luckily I got up before them, so I had a good sleep, the bed was comfortable. I did give the hotel this feedback before writing this review in their own email survey. The response was a general one, saying they would like to have a chance to have me stay again, which won't happen.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay. While happy to hear you found clean comfortable rooms and a friendly staff, I'm disappointed that your overall experience let something to be desired value wise. Your experience is not our normal standard. We are a popular spot during certain summer weekends, and I suspect this was the case with your reservation. Please give me a call directly when booking with us the next time your travels bring you to the area - if you would be willing to give the hotel another try. This way, I can assign a leadership team member to personalize your experience. In the meantime, we wish you continued and safe travels! Best, Ed, GM

"Clean but disapointing"

3
31/07/2016

The facility was clean & bed comfortable. The room was hot and the air conditioner did not work; froze over. No attempt to fix it or even offer a fan; very uncomfortable. The TV remote did not work, needed charging; fixed on our 2nd nite.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for leaving feedback here. We are investigating your stay to determine what might have occurred with your A/C. When we encounter an issue in a unit, our team can usually make the adjustment on the spot. Alternatively, we will offer a guest an alternate accommodation. I am very sorry we were unable to remedy this during your stay. Please call the hotel leadership team if your travels bring you back to the area so we can manage your stay to ensure a better experience. Thank you again for choosing Best Western Red Hills. Best, Ed, GM

"Seemed friendly, until there was a problem."

1
23/07/2016

My family stayed here a night while visited Zion N.P. We got in after dark and got a room. We went to the room and it seemed ok. Was odd that there was not a bathroom exhaust fan. A few hours later we awoke to discover that the room was super hot and humid. The air conditioner was definitely not working. I walked to the office to let them know about 2 a.m. The desk person said sorry, nothing he could do. Offered a fan. By morning my son was running a temp from heat. The new desk clerk asked how my stay was upon check out. I explained how miserable it was. He only responded with "sorry", and moved on with his work. No discount was offered, no attempt to do anything. Sad excuse for customer service and a best western. There are many hotels in this ton. Choose any besides this one! My family was excited to leave.

"They charge you $168 and then ask you to tip their staff"

2
18/07/2016

I paid $168 (with taxes) for a night here: got 2 beds in a room that had a fancy-ish bedspread and a fridge, but was otherwise a classic cheap hotel room with a broken curtain, yellowed towels, industrial carpet, and the reek of cleaning chemicals. Management sets out envelopes and cups asking you to tip their staff, both the housekeepers and the people running the free breakfast. Its true these people are doing a very good job and deserve good compensation, but after I pay $168, I expect the hotel to give staff a living wage and not ask me to feel sorry for how little these good people are getting paid.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. While it sounds like you had a decent time and experienced genuine, welcoming hospitality from our staff-- I'm sorry that the option to tip them caused offense and led to a 2-star review. As with any establishment in the hospitality industry where it's customary to tip your servers, the option to do so here is also optional. Guests asked where to leave a tip, so we provided the envelopes and cups. We are very conscious at keeping our room rates at a value given whatever the current market is in the area at that time. Most find their rate to be a great value given the area, but I'm sorry to hear it did not suit your personal preference. Please note that in booking directly, we are able to offer the best rate available and can personalize your visit overall to insure that you're in the room best suited to your specific needs while traveling. We hope to hear from you again the next time you're in Kanab and in the meantime, we wish you continued and safe travels!

"Nice hotel with good rates."

4
18/07/2016

We booked Best Western Plus months ago using the AAA rate. We needed to add a day and although it was the Fourth of July weekend, they honored the third night for the same low rate. The rooms were clean and well appointed. Although the hotel is located on a busy road, the noise level was very low. The pool is located in the parking lot, but my granddaughters enjoyed taking a break from hiking to cool off. There is a veranda to sit out of the sun. The rooms were made up early so when we returned to rest we didn't need to wait for them to be cleaned.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greeting, and thank you for your recent extended stay over the holiday weekend. I'm glad we were able to get you in at the rate you desired for an extra night despite the timing. Our pool is a sure hit for cooling off during the heat of the summer months and I'm glad your family made good use of enjoying it. We hope to see you again next time and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Very satisfied"

5
17/07/2016

Good hotel at a fair price for the area... Breakfast was great - eggs and real bacon was a huge plus. Beds were comfortable, room was "roomy" and clean. Wi-Fi worked fine and TV had plenty of channels. Nicely updated and having a fridge was great, too. Only minor complaint was the A/C - no matter how low we set it, it would shut off every few minutes. On the other hand, with the outside temperature at over 105, maybe you take any cooling you can get... Very pleased and would stay there again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to leave feedback on your recent stay. I'm glad to hear we were able to provide a comfortable place to rest and relax outside of the soaring heat here in Kanab during the summer. We hope to see you again the next time your travels lead you our way and until then-- have an amazing summer! Best. Ed, GM

"Very good choice"

5
17/07/2016

The red hills is my go to place to stay in Kanab. The staff is very pleasant, rooms are clean and well appointed. The swimming pool is awesome with a hot tub and shaded area. I will stay here again. The breakfast room is pretty good, but can be crowded. The hotel rates are affordable.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for being a loyal guest of our Best Western Red Hills. It's so great to know you can count on us for a comfortable night' rest and welcoming environment at your “home away from home” along your travels. We look forward to seeing you again soon, and until then-- have a fantastic summer! Best, Ed, GM

"Good hotel at a good price. "

5
14/07/2016

This hotel is well located between Bryce and Zion National Parks. Clean quite and comfortable. Nice breakfast and friendly staff. The hotel is in the center of this small town with several restaurants within walking distance. I would definitely recommend.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to review your recent stay with us during your explorations of Zion. I'm happy you had a pleasant stay with us overall. We hope to see you again the next time your travels bring you our way and until then, have a fantastic summer! Best, Ed, GM

"Best Western Red Hills Winter 2016"

5
13/07/2016

This was an excellent choice of a motel for our four day stay in Kanab during the first week of March 2016. Because of the winter season the prices were very reasonable and it was not crowded. The room had two queen size beds and it was very comfortable and it included a hot breakfast all in the price range of $70 per night. The staff at the desk was very friendly and helpful. Initially my wife and I were to stay three nights but decided to stay one extra day because we wanted to see more of the beautiful surroundings. The two previous days we visited Zion and Bryce National Parks, which are not far from Kanab. The person at the desk was very helpful and recommended that we go up Rt 14 to Cedar City, climb Cedar Mountain at 10,000 ft. in the mist of Dixie National Forest and enjoy astounding views all the way to Zion National Park, and lots of snow to boot. We really enjoyed that extra day. Kanab is a good location to visit Zion, Bryce and the North Rim of the Grand Canyon, which was not open at the time of our stay because of road closure due to snow.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review your stay back in winter with us. I'm glad to hear despite the weather limitations, you had a comfortable night's rest along your explorations of Kanab and Zion and all the surrounding features. We would love to see you again, perhaps in summer when all roads for more exploring are wide open and ready! Looking forward to then, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"OK ...could be better"

4
12/07/2016

The interiors of this hotel have been updated, but my room had the feel of updates layered on an aging structure. The room was clean enough and spacious and they accommodated my dog, so I really have nothing to complain about. But if I stay in Kanab again, I may try a newer property.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay with your furry friend! I'm glad to hear that you enjoyed the spaciousness of your room and the pet friendliness of our hotel. We hope to see you again next time, and until then-- have an amazing summer! Best, Ed, GM

"Family Vacation"

5
12/07/2016

We stayed one nigh traveling through Kanab. The hotel is on the main street and was very easy to find. We arrived about 8:00 pm so the fruit in the lobby was a nice treat. We enjoyed the pool and the breakfast was very good in the morning.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback on your recent stay with family. I'm glad you all were able to enjoy a break from the heat in our pool and relaxing night's rest after a day of travel. We hope to see you again the next time you're passing through, and wish you continued and safe travels until then. Enjoy your summer! Best, Ed, GM

"Complimentary breakfast offered."

3
11/07/2016

We stopped by this place on our way to Bryce Canyon. The room we stayed at smelled a little when we walked in. Had to turn on A/c then we did not smell it. Beds were a little uncomfortable. Decent complimentary breakfast.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to review your recent stay with us along your explorations of Bryce Canyon. I'm glad you had a pleasant stay overall and enjoyed our variety at breakfast. I apologize the room was a little stuffy upon check in, but glad to hear that there was a quick, easy solution. We hope to see you again next time and remember that the best rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Ed, GM

"Excellent place to stay in Kanab and close proximity to national parks"

5
10/07/2016

Travelled with pet and found it to be most accommodating. Room was spacious and comfortable for a week long stay. Housekeeping could have been a bit better. No microwave--which was a detriment. Internet was excellent and speedy. The "puppy area" was rather small and sprinklers were on in the morning--which present a problem when taking the dog out first thing in the morning. This is an old-style hotel with outside doors and parking right outside--which is what we wanted for visiting national parks and taking picnics. Loading stuff up every day for the parks is much nicer with this style hotel. Kanab is the best location for access to Grand Canyon, Bryce Canyon, Zion, etc.

"Nice place to stay but"

3
10/07/2016

Fix the keys so the work no matter what door your at the side entrance or your room door. When shampooing the carpet make sure the room is totally aired out and the carpet is dry. Some professionals get the carpet too wet and so takes longer to dry and wet carpet smells. Had to open the window to help with odor.

"Wonderful, as usual for Best Western"

5
04/07/2016

Great facility. Located between Bryce Canyon and Zion National Park - makes a nice stayover point if visiting these sites. Rooms were very clean, nicely appointed, no problems noted. Staff was wonderful and helpful. Beds were VERY comfortable - great night's sleep. Complimentary breakfast was very good. Highly recommend.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for a comfortable night's rest and delicious breakfast along your Zion explorations! I'm glad you enjoyed the accommodations and the welcoming atmosphere provided by our staff. Looking forward to seeing you again next time and until then, have a fantastic summer! Best, Ed, GM

"Nothing Wrong"

3
02/07/2016

We were tired, hungry, and it was HOT when we got into Kanab. and this Best Western did not disappoint. Nothing fancy, but clean and comfortable beds and very quiet. Probably the best thing about this place was an above average breakfast with Eggs and potatos. good stuff!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greeting, and thank you for taking time to leave feedback about your recent stay. It's always concerning when we see a 3-star review but it sounds like you had a pleasant stay with us overall and enjoyed the cleanliness and comforts of your room. We hope to see you again the next time you're in Kanab and remember that the best rates are always found when booking directly with Best Western Red Hills. Have an amazing summer! Best, Ed, GM

""Best" Best Western yet!"

5
29/06/2016

Best Western motels are fancy or plush. Ordinarily, they are nice, clean, and competently managed. This BW in Kanab, Utah is the best I've ever stayed at. The property is aging but is run by people who really seem to care about their guests. They go beyond the call of duty to be nice and pleasant. I especially liked the layout and size of our room. The breakfast area is the best I've ever seen. The toaster is commercial grade and the toast is done in a jiffy unlike most places (including other BW's) where there is always a waiting line for toast. They even have an automatic pancake maker which worked superbly. This BW is the best I've seen.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to leave such positive feedback! I'm glad you enjoyed your room and the deliciousness of our hot breakfasts-- the pancake maker is an often remarked on favorite of our guests. We hope to see you again the next time you're in the area, and until then-- have an amazing summer! Best, Ed, GM

"Nice stop before seeing Zion Nat'l Park"

5
29/06/2016

Courteous staff, comfortable rooms; a great place to stay while visiting Zion Nat'l Park. The hotel has a good breakfast each morning and an outdoor pool and workout facility that has new equipment. The town of Kabab is picturesque with several good restaurants to choose from.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Pony Soldier for a comfortable night's rest along your explorations of Zion. I'm glad you got a chance to check out our fitness center and enjoyed a great workout. We hope to see you again the next time you're in the area and until then, happy travels! Best, Ed, GM

"It's just ok"

3
27/06/2016

We stay at BW quite a bit and some are nicer than others. This one needs some updating. Great location for walking the sweet town of kanab. Went to dry my hair but the breaker tripped. They did go above and beyond to get my hair dry. Check in was smooth and check out too. We didn't stay for breakfast. Had to get to the rim!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. Sorry to hear about the breaker tripping, but I'm glad to hear they were able to get it taken care of to get your hair dry and you enjoyed your room. We hope to see you again soon, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Great Value, friendly"

5
25/06/2016

I found this hotel to be very spacious and clean. We reserved the double queen room and it had loads of room. The staff was very accommodating and could advise us of the sites to see and suggestions of where to eat. Although this hotel is older it is well maintained, clean and quiet The breakfast has quite a few options and is kept stocked and hot and the tables clean off. They have a large area for breakfast.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback on your recent stay! I'm glad you found our staff to be welcoming and your room spacious-- always nice after a long day of travel! We hope to see you again the next time you're in Kanab, and until then, have an amazing summer! Best, Ed, GM

"Best stay ever!!"

5
25/06/2016

Gigantic room size. Extremely clean. Wonderful bed. Huge hot abundant breakfast in huge room. No cramped area here!! Air conditioner and refrigerator very quiet. However, no microwave. Available upon request tho. Shampoo, conditioner and body wash dispensers on wall in shower. Very clean. Great linens in both bed and bath. One of the best hotel experiences I have had!!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow-- thank you for taking time to write such a positive review! I'm not sure there could be a better honor than “the best stay ever”! I'm glad we could provide it and we hope to see you again soon. Happy travels! Best, Ed, GM

"Kanab's Best Western, the place to stay"

5
23/06/2016

We found the Best Western Red Hills, Kanab, Utah was a very comfortable place to stay. Located in Southern Utah, it is near Utah's National Parks and Dixie National Forest. The Best Western is within walking distance of several restaurants and provides a breakfast buffet that is convenient for those traveling with or without children. We stayed in a suite with three queen beds which were very comfortable.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings and thank you for choosing us for a convenient, comfortable night's rest along your Utah explorations. Our suites are a fantastic choice for those traveling in a group and would like a little more space to spread out, and I'm glad to hear it worked out so well for you! Please come see us again the next time you're in the area, and in the meantime, happy travels! Best, Ed, GM

"Friendly, clean, older"

3
20/06/2016

Pros and cons. Pros - Very friendly staff!! Clean and spacious rooms with mini-fridges. Generous breakfast buffet with typical hot egg options and a pancake maker. Pool and covered patio area to enjoy the climate. Cons - it is a very old property like many in Kanab, but it is well taken care of. An attempt was made awhile ago to update the decor, but things are just old. This is a town for outdoorsy tourists, so high end decor is not a priority, but just be aware that you are paying for location and functionality. Rooms on the road will be noisy, so ask for a room in one of the rear buildings - very quiet.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback on your recent stay. It's always a concern when we see a 3-star review, but it sounds like you enjoyed your visit with us overall. We do take pride in caring for our property and are constantly updating and adding features, but as with all good things-- these take time. We hope to see you again the next time you're in Kanab, and until then, have an amazing summer! Best, Ed, GM

"Good value"

3
13/06/2016

This is an older hotel (like most in Kanab) with a very friendly, helpful staff willing to share local information and a fantastic breakfast. However, the mattresses were too firm for a good nights' sleep.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback on your recent stay. While it sounds like you had a pleasant stay overall, I'm sorry the firmness of the mattress didn't suit your preference. Although bedding preferences vary a great deal, we choose mattresses we think will please the largest segment of guests. There is quite a bit of thinking that goes into hotel beds and bedding. Feel free to look me up before your next stay so I can ensure we do everything in our power to accommodate your comfort. Our delicious breakfast buffet is an often remarked on guest favorite and I'm happy to hear you enjoyed it! Looking forward to seeing you again next time and until then, we wish you continued and safe travels! Best, Ed, GM

"Great staff and location."

4
12/06/2016

Upon arrival we were told that our booking had been cancelled months before but the young man on reception sorted the problem very quickly(I wish i could remember his name).The room was clean and tidy and well appointed.The pool area was good and well cared for.Kanab is a great place to walk round.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review your recent stay. I'm happy to hear we were able to sort out the reservation issue quickly and get you onto the comfortable, hassle free stay that Best Western Red Hills is best known for. I'll be sure to share your comments with the team. We hope to see you again the next time you're in the area and in the meantime-- have an amazing summer! Best, Ed, GM

"Great Staff at this Motel"

4
11/06/2016

We stayed here two nights. The room was clean and the staff was great! Unfortunately, the outside elevator which we had to use was not very clean--lots of sand and bits probably blown in by the wind. The decor is getting a little tired in areas. I did use the fitness center and it was good. The hot tub was clean and I enjoyed the use of it. The breakfast the first morning, the eggs were cold and things in general were not very hot. Could be a problem with the warming trays but the second day was much better. Lots of buses stop here for the night so reservations are really a must during the tourist season.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to leave feedback on your recent stay! I'm glad you found the welcoming nature of our staff noteworthy and enjoyed a nice, relaxing soak in our hot tub. We look forward to seeing you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Have an amazing summer! Best, Ed, GM

"Be Careful in selecting your room"

2
06/06/2016

We were very disappointed when we arrived at 3 p.m. at this motel, with reservations, to be told that the only room they had available was right on the highway. With every place in town sold out we took it and bit the bullet. With cane in hand, we had a choice of a long walk from parking on the street, or parking in the motel lot and walking up stairs to our room that had a interior door from the motel hall and an exterior door that literally opened to the street. That was only the beginning of a nightmarish stay. Uncomfortable bed, tiny bathroom, and very thin walls on all sides made sleep difficult. The place looks as though it good use an update.There were two positives about the stay. The staff was friendly and the breakfast was good with plenty of room for all the guests to sit down. Would not recommend this place on a weekend unless you are guaranteed a room far away from the street, and even then, I'm not sure I'd take it.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Response: Thank you for your feedback. While glad you enjoyed our tasty breakfast buffet and the welcoming nature of our staff, I'm sorry to hear your room did not suit your preferences. While we do our best to honor guest requests for room location, it largely depends on availability and when we are filled to capacity, that limits the options. However, I hope that this will not deter you from staying with us again as we would like the opportunity to turn this around and win back your loyalty. Please give us a call directly when booking next time so that we can insure you're in the room best suited to your specific needs while traveling and get you onto the hassle free stay that Best Western Red Hills is best known for. Looking forward to hearing from you and until then, have an amazing summer! Best, Ed, GM

"Good Value in Kanab"

3
03/06/2016

The price was good for what we got and I would stay here again. Very clean, nice room but nothing special. The usual hotel free breakfast. Walking distance to a great restaurant, Sego. Heat/AC was noisy but our room was quiet. Hot tub was clean. Unique outside elevator.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review! I'm glad you had a pleasant stay with us overall and found our location convenient for Kanab explorations. We look forward to seeing you again next time and remember that the best rates are always found when booking directly with Best Western Red Hills. Have a fantastic summer! Best, Ed, GM

"Bed sheets were not changed.."

3
02/06/2016

The room was good and fit for my family. Bathroom was clean but sometimes bed sheets were not changed. At midnight, I found a tissue that was stained and other tiny stuff. So I put towels on the sheet and went to sleep. Anyway, breakfast was good and staff were nice.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. I'm glad that you enjoyed your room overall. While we change the sheets between each check out, when a guest stays over-- our housekeeping department makes the bed but does not change the sheets until you check out of the room. However, we are more than happy to accommodate special requests when asked; simply give us a call at the front desk and we can schedule for extra services when made aware. We hope to see you again the next time you're in the area, and in the meantime, happy travels! Best, Ed, GM

"Modest room, terrible breakfast"

3
02/06/2016

We stopped here many times for the good rest and great breakfast, but breakfast isn't good any more. Cold coffee, nasty grainy fake scrambled eggs, no yogurt or boiled eggs, in fact the refrigerator was empty! The microwave didn't work, and no waffles, as they said it was too hard to clean the machine. Now they have a computer operated pancake machine, that they admitted, no one likes. It's no wonder on Memorial week, they still were not full, when other hotels were. The room was just ok, A/C was noisy, and bathroom very small with refillable soap and shampoo dispensers, that are known to collect mold, no microwave in the room, but a functional refrigerator was good. I won't return.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Please accept my apologies for the frustrations described in your review. While it sounds like you've had positive experiences with us in the past, it's always disappointing to hear when we've missed the mark for exceptional hospitality and it seems on this most recent visit-- we did. I'm sorry to hear that the breakfast did not suit your preferences. It's a typical guest favorite and it sounds as though perhaps you caught us on a rare off day as it seems a lot of little things added up to it just not going quite right. However, we do take guest feedback seriously and are always striving to improve. I hope that this recent lukewarm experience will not deter you from staying with us in the future as we would like the opportunity to turn this around and win back your loyalty. Please give our front desk a call directly when booking next time so that I can assign a team member to help oversee your reservation and insure that you're in the room best suited to your specific needs while traveling and help to personalize your experience overall. We look forward to hearing from you soon, and until then, we wish you continued and safe travels! Best, Ed, GM

"Best Location in Kanab"

4
01/06/2016

This hotel was clean, quiet, and comfortable. It is located mid-town and easy walking to good restaurants and site seeing down the streets of Kanab where we could see the vintage homes, museum and western movie star posters. Little Hollywood was close-by too. The pool was out of order but the small hot tub was relaxing. They have an excellent breakfast buffet and all their employees are friendly and attentive. We plan on using this hotel again... there is too much to enjoy all in one trip

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review. I'm glad to hear you have a positive experience with us overall and our central location added ease to your Kanab explorations. We look forward to seeing you again next time, and until then-- have a fantastic summer! Best, Ed, GM

"Grand Canyon trip"

4
01/06/2016

We stayed at the BW to start the north rim Grand Canyon hike. Very clean and nice. Close to great food in Kanab. We did drive into Arizona for dinner, but it was only a couple of miles. I would definitely stay here again. Great value do the type of accommodations.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to leave such great feedback. I'm glad we could provide a comfortable and clean “base camp” for your Grand Canyon excursion. Please come see us again the next time your travels bring you our way and until then-- have an amazing summer and happy travels! Best, Ed, GM

"Very nice place to stay."

5
01/06/2016

I would recommend this Best Western to anyone. The ladies at the desk were very nice and offered great advice on Zion National Park that we were going to the next morning. The rooms were nice and the breakfast was good.

"A Great Choice in Kanab"

4
29/05/2016

Spacious clean rooms and attentive staff. Do a great job on the normal BW breakfast. Our second stay here and will be back. Wish the bathroom sink area was a double but that was no big deal. Restraunts and main town area close

"Excellence in the heart of town at a very reasonable price."

5
23/05/2016

Spotless and very clean. Comfortable beds. Excellent hot tub and pool. Plumbing noises were significant but a minor annoyance. Plenty of parking. A great value near the center of town. Easy walk to many restaurants. Great free breakfast in a spacious set of rooms.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback! I'm so glad you enjoyed your stay with us overall and our central location worked out so well for exploring all the attractions around. My apologies for the plumbing noises-- we were dealing with a repair during your visit. It has been taken care of now. We hope to see you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Have a fantastic summer, and happy travels! Best, Ed, GM

"Great Room/No Hot Water"

3
23/05/2016

Our room was welcoming and fun. We loved the set up. The pool was so fun. Breakfast was great. We didn't have any hot water for showers and that was so hard. We were playing ball and in the wind all day. We were very dirty and a cold shower was no fun for anyone in the family. I have never had a cold shower at a hotel, so we were quite sad about that. BURRR….

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. While glad that you enjoyed your room and had fun relaxing in our pool, please accept my apologies for the inconvenience with the hot water. While maintenance issues such as these are not common and we take care of them with as much urgency as humanly possible, these things happen sometimes. I apologize that it did during your stay, and we hope that this rare incidence will not deter you from staying with us in the future as we would like the opportunity to provide the hassle free stay that Best Western Red Hills is best known for. Looking forward to hearing from you and in the meantime, have a wonderful summer! Best, Ed, GM

"Was top notch in 1976, 40 years later still going strong"

5
22/05/2016

I stayed at this Best Western for 2 1/2 months in 1976 while on a project, and the hotel was outstanding then. I came back through Kanab 40 years later, and knew that I must again stay at the Red Hills Best Western. And the facility is still going strong, top notch...and have even improved with additional amenities being offered, i.e. breakfast, fitness room, etc.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow-- what an incredible review! It's not often we get to hear from someone has the background of history as a guest that you do! I'm absolutely honored that you not only found us still to be the best place for a great night's rest while in Kanab-- but that you've found improvements as well. That means we must be doing something right! We appreciate your loyalty to Best Western Red Hills and look forward to seeing you again the next time you're in the area. Happy travels! Best, Ed, GM

"Room was fine"

3
17/05/2016

We were concerned after reading some extremely critical reviews on Trip Advisor, but our experience was different. Our room was clean and adequately furnished. It was very pricey for the type of motel it is, but may have been a busy weekend. The assistant manager, who checked us in, was friendly and helpful.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to give us feedback on your recent stay. I know it can be disconcerting when seeing a bad review about a hotel, and we appreciate that you gave us a chance despite. Often, it comes down to personal preference and mood when forming perceptions on anything, including hotel stays. While we can't always account for these factors, what we can and will do is provide a comfortable, clean room in a welcoming environment and a great start to your day with our free breakfast buffet. We hope to see you again the next time you're in the area, and remember that the most competitive rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Great stay"

5
16/05/2016

Rooms large, clean bathroom, staff very friendly and helpful, good wifi and tv, good hot breakfast with lots of room to sit down, elevator a bonus, on Main Street in Kanab, outdoor pool, just a great place to stop if u r in Kanab! I would come back again

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to write such a positive review about your recent stay with us. I'm glad you enjoyed the spaciousness of your room-- always nice after a long day of travel cramped in a vehicle! We hope to see you again next time you're in the area, and have an awesome summer! Best, Ed, GM

"Luminox tour"

4
12/05/2016

Nice and pleasant place at good location. Ineteresting places of the town in walkong distance. Nice hot bath and pool facility. Good parking options. Well quality served breakfast. Appropriate and quite large space for socialising.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and for taking the time to review! The convenience of our location works out quite well for what Kanab has to offer and serves as a great “base camp” for Zion explorations. So glad to hear it worked out for you! We look forward to seeing you again next time, and until then, happy travels! Best, Ed, GM

"Convenient and helpful night manager"

3
11/05/2016

We enjoy staying at Best Western Motels due to clean facilities and free breakfast. The night manager was extremely helpful and helped us find a parking spot for our moving truck. We would give this motel 4 stars but the room was not clean. The floors were dirty as was the bathroom. It appeared the floors had not been vacuumed and the bathroom could have used more attention.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. While happy you enjoyed the welcoming vibe from our night manager, I'm sorry to hear of the inconveniences with your room. It sounds like it was not properly readied for arrival, which is an uncommon occurrence but occasionally these things do happen. When made aware, we can usually find a happy solution or an alternate to get you onto the hassle free stay that Best Western is best known for. I hope that this will not deter you from choosing to stay with us in the future, as we would like the opportunity to turn this around and earn those last couple stars. Please give us a call directly when booking so that we can make sure you're in the room best suited to your specific travel needs and help personalize your stay overall. We look forward to hearing from you, and wish you continued and safe travels until then! Best, Ed, GM

"Kanab visit"

4
09/05/2016

This hotel was clean, had a wonderful free breakfast, and had a wonderful staff. It was very convenient to Zion and Bryce Canyon National Parks and very close to Best Friends Animal Sanctuary. Would definitely stay there again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thanks for choosing Best Western Red Hills for a great night's rest along your Zion explorations! We look forward to seeing you again next time and remember that the best rates are always found when booking directly with Best Western Red HIlls. Happy travels! Best, Ed, GM

"Good accommodation"

4
07/05/2016

Friendly staff. Decent breakfast. The rooms are what you would expect from this class of chain motel. Decently located between Zion & Bryce NPs. When our grandson "forgot" something, when contacted they promised to mail it to our home (at our cost)

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to review your recent experience with us. So glad to hear you enjoyed a great night's rest with us along your Zion explorations. Looking forward to seeing you again next time and until then-- happy travels! Best, Ed, GM

"Lifesavers"

4
07/05/2016

The hotel was comfortable and clean, but it was the over and above that really meant the most to us. Our trip to Bryce Canyon was stalled by a dead battery in the morning, but the manager and maintenance man teamed up to help get us on our way within an hour and really saved our day. Comfort is nice, but when things go wrong you really get to see what makes a place work. This place was very, very good.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you so much for taking time to write such a positive review. We are always striving to go the extra mile for our guests and it's amazing to know when we've hit the bullseye for stellar service. I'm happy to hear we were able to get your back on your way and we look forward to seeing you again the next time you're in Kanab. Until then, we wish you continued and safe travels! Best, Ed, GM

"Friendly Helpful Staff"

5
05/05/2016

Easy check in with great information from desk staff. Hooked us up with restaurant and informative about places to visit. Room was clean and the showers were nice. Wifi worked and they have a great rec room in addition to a games room including ping pong table soccer and air hockey. Small pool and hot tub open till 10 pm. Fresh fruit when you walk in!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review! I'm pleased to hear our front desk could help with recommendations of where to explore while in Kanab. We are always here to help! We hope to see you again the next time your travels bring you our way and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Excellent Motel"

5
05/05/2016

Excellent location, close to good restaurants, very clean, and a good breakfast. Stayed overnight on a trip to Portland via the backroads. I always seek out Best Western as I have found them to be the superior to other national brands. This one is no exception. Great staff, xlint location and clean, comfortable rooms.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback on your recent stay. We appreciate your loyalty to Best Western and we are thrilled to know you can count on us for consistency in a comfortable night's rest along your long days of travel. We hope to see you again next time, and in the meantime, happy travels! Best, Ed, GM

"Memorable"

5
27/04/2016

We got in late but the staff was very nice. They shared a few of the activities the area offered after listening to what our interests were. I also received a phone call when they thought we left an item in our room. It ended up not being our item but the fact that the staff would call was above and beyond their duties.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you so much for all the kind comments in your review. It's good to know we left such a positive impression and that you enjoyed your time with us. Looking forward to seeing you again the next time you're in the area and remember that the most competitive rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Great Place to stay in Kanab!"

4
25/04/2016

The BW in Kanab is a good place to stay when visiting the area. The breakfast buffet had a lot of options to choose from. We had a few problems with our room, but management quickly moved us to another room. We were very satisfied with our stay at the hotel.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review your recent stay. I'm glad we were able to work with you to earn your satisfaction for a comfortable stay along your travels. We hope to see you again next time, Happy travels! Best, Ed, GM

"Kids wanted to return to Best Friends"

3
24/04/2016

We had no microwave in room. And no ice machine that we ever found.THey have wifii but unable to log on, on any of our devices. I had come to expect these as standards. Room was clean and comfortable. We had easy access to downtown. Walking was on our list and made it easy being close to points of interest.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills. While happy you found our hotel convenient to your Kanab explorations and room comfortable overall, I apologize there was an issue with the wifi. Our front desk is happy to assist with helping you onto our connection. Also, we do provide a microwave in the lobby for guest use. We hope to see you again the next time you're visiting Best Friends, and until then-- happy travels! Best, Ed, GM

"Great stay"

5
24/04/2016

We enjoyed the cleanliness and appearance of this Hotel. The staff were friendly and overall great. The breakfast was a good variety and tasted great. The check-in people were very helpful in making sure we had a quet area.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for a quiet night's rest, and remember that the best rates are always found when booking directly. Happy travels! Best, Ed, GM

"Great Place to Stay"

5
16/04/2016

Red Hills is a pleasant, clean and quiet place to stay. There is a lovely place to exercise pets. The complimentary breakfast is very good with something for everyone. Eggs, bacon, juice, fruit...yum I have stay there every time I travel thru Kanab.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your loyalty to Best Western Red Hills! I'm glad to hear you have found you can count on us for relaxing accommodations when passing through. We look forward to seeing you again next time, and until then, happy travels! Best, Ed, GM

"Excellent Service and Accommodating Staff"

4
14/04/2016

We had the opportunity to spend a night in Kanab as we were traveling through the area. I had previously read the reviews of this place and decided to book. I have to tell you that we were pleasantly surprised! Yes, renovations are evident but the rooms are very spacious! We also had our little 10# dog with us and this hotel caters to pet families! There is a very nice grass area around back that has benches to sit down, bags for the waste and very well kept. We shared the area with several other pet families and all were very nice. The front desk was very accommodating and very welcoming. When we checked in at 10PM the man upfront welcomed us and even had us laughing with some shared jokes. He ensured that our room was acceptable and that every need was filled. The HVAC system was incredible! The room quickly adjusted to the temperature we set it to and maintained it all night. The beds were very comfortable and we didn't wake up with sore backs. Pillows were excellent. The hot water was plentiful. The only reason for 4 stars instead of 5 was that our room did not have a bath tub and only a shower. Not a big deal, but my wife enjoys soaking in a nice warm tub after a day of traveling. Highly recommend this BW! You won't be disapointed!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to write such a positive review. Typically when guests come here looking for a clean, comfortable night's rest in a welcoming environment, they are not disappointed! I'm happy that you and your furry family member had such a nice visit with us. We hope to see you again the next time you're in Kanab and remember that the best rates are always found when booking directly with Best Western Red Hills. And be sure to ask for a tub! All but 28 rooms have them. Happy travels! Best, Ed, GM

"Dissappointment"

2
14/04/2016

We like to stay in Best Westerns when we travel to support locals and the quality is usually consistently high. But this hotel is not up to the usual standards. We asked for a quiet room and were cheerfully assured by the desk that we were lucky to be in one of the quietest rooms. It was upstairs, down at the end of the hall, down four steps ( the luggage cart wouldn't go to the door) and over the office and facing Hwy 89. The next morning we were awakened at 5:00AM by banging and talking through the paper thin walls and doors in the office next door. The third night a group checked in at 9:00PM and rolled their suitcases up and down the stairs repeatedly, tried to open all the doors of the rooms at our end of the hall and argued loudly until 9:30PM when a hotel staff person finally put a stop to it. At 11:20PM the same night we were disturbed by someone smoking and playing music and singing through the connecting wall. The next morning it was the 5:00AM wake up by someone smoking again and taking a shower or running water until 5:30AM. The sign on the adjacent room door said OFFICE with a security keypad so we assume the noise came from staff. Quiet it was not! The main building is old and well used and the upstairs floor creaks. But, the room and bathroom were very clean, the linens of high quality and the bed was comfortable. The in-room refrigerator had no adjustment and froze our drinks and fruit. The breakfast options were fresh and the usual fare. The staff were helpful and friendly but this hotel did not meet our expectations. There are 2 story units off the street in the back that seemed unoccupied which may be quieter and newer. We'll try another hotel on our next visit to Kanab.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Please accept my apologies for the frustrations you outline in your review. While I'm pleased you enjoyed the comforts of your room itself, I apologize for any inconveniences due to noisy neighbors. When made aware, we are more than happy to send someone to quiet the source of the disturbance. It is with regret from our end to learn that this atypical situation caused any disappointment on your visit, but we would like the opportunity to turn this around. Please give us a call the next time you're coming to Kanab and we'd be happy to discuss all room options with you and help to personalize your stay overall. I'm certain we can come to a happy solution and provide the hassle free, relaxing environment that Best Western is known for. Looking forward to hearing from you, and until then, we wish you continued and safe travels! Best, Ed, GM

"Kanab trip"

3
13/04/2016

A nice, modest hotel, with decent rooms and amenities, but nothing flashy. The hallways and interior could do with some sprucing up, but this didn't really affect our satisfaction with the stay, as we were out early in the morning and came back from adventures late in the day. The room was comfortable, and the staff was exceptionally friendly and helpful. No complaints there.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review your recent stay. It's our goal to provide a welcoming, comfortable environment for our valued guests and I'm glad to hear that's what you experienced. Please come see us again the next time you're in Kanab, and until then, happy travels! Best, Ed, GM

"weekend trip"

4
12/04/2016

The staff was very courteous and knowledgeable of the area. The rooms were clean and attended to daily. The breakfast was good other than the pancake cooker did not work well. The location was nice. We were in walking distance to the downtown shops and eating establishments.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay! So happy to hear you enjoyed your visit overall, and our convenience worked out in your favor. We look forward to seeing you again the next time you're in Kanab, and until then, happy travels! Best, Ed, GM

"Stopover in Kanab"

4
12/04/2016

During our annual Snowbird Trek we tend to look for BW hotels. We were visiting Zion and Kanab was a logical stop. The hotel was very quiet, clean ,roomy and had a good breakfast. Our AMA discount made the price even more reasonable. The Rocking Cafe next door is a great place to eat - but try to make reservations.

"Nicely renovated"

5
11/04/2016

This hotel was very nicely renovated. While we were there we saw more rooms being redone. The room is nicely laid out with the beds against the back wall so you don't hear the other rooms. They had lots of info for things to do in the area. There is a playroom with ping pong and foosball. The rate was good. This Best Western has the best towels of any one we stayed at. The breakfast area is large, lots of room for everyone.

"Pleasant Experience"

4
09/04/2016

Basic, good size room with small refrigerator, cable TV, and free WiFi. Would have been nice to have a microwave in the room but otherwise the room was clean and the bed comfortable. The only negative thing I would comment on was the flooring. We were in an upstairs unit and the flooring squeaked a lot. Can't imagine what it sounded like below us.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and taking time to review. I'm glad to hear you had a pleasant stay overall. Please come see us again the next time you're in the area and until then, happy travels! Best, Ed, GM

"Great Pet Friendly Room"

5
09/04/2016

After camping on the northwest rim of the Grand Canyon for 4 nights, I insisted that we leave a day early because I really needed a shower and a real bed. We called Best Western as soon as we got phone reception again and booked their last pet friendly room. When we arrived I didn't have high expectations since the pet rooms are in a separate building in the back, but when we opened the door...I literally felt like there might be angels singing. The room was very clean and more luxurious than anything I could imagine at that price point and with a pet. Clean AND quiet. Best of all...the bathroom was huge and spotless. I think I took 2 showers that night. The breakfast was amazing with just too many choices for one tired and hungry body to absorb. Well done Best Western. Thank you for providing an incredible oasis from cold/dry camping. We look forward to meeting again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow! Thanks for taking the time to write such a positive review. I know how the luxury of a comfortable bed and warm shower can feel like a slice of heaven after a stretch of camping. Glad we could provide it! We hope to see you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Kanab"

3
07/04/2016

This is an older hotel which could use some upgrading particularly in the bathroom area. The beds were comfortable and the rooms quite quiet. We found the policy of having a separate building for dog owners a bonus as my husband has allergies. The front desk staff were very friendly and efficient

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for your recent stay. Please come see us again the next time you're in the area, and we wish you continued and safe travels until then! Best, Ed, GM

"Good Location"

3
07/04/2016

We stayed here for three nights. The location is great, the free breakfast is good, and the price was right. It's an average hotel, nothing fancy. We will probably check into other hotels for our next stay, but if we can't find anything better, we aren't opposed to staying here again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review. I'm glad you had a welcoming experience with us overall. Please give us a call directly when booking next time. We'd love to help personalize your visit overall and insure you're in the room best suited to your specific traveling needs. It makes all the difference between a good stay and a great one sometimes! Looking forward to hearing from you and until then, happy travels! Best, Ed, GM

"Bad experience"

2
05/04/2016

When we arrived at 6PM on Friday night we were told that our room was not ready (we were in a pet friendly room). However, the nice man went out to check and came back and said he was going to put us in a regular room and that it would be okay. The grass area for the dogs was not far from the room but it wasn't as close to the room as it would have been in the pet building but we were fine. The next day we didn't leave our room until 1PM and we expected that our room probably wouldn't get serviced because it was so late. When we arrived at 8:30PM that night we found that our beds were made but the wet towels that we had on the floor in the bathroom were now in the shower and no new towels were given to us. Honestly, it would have been nicer to not have them touch the room than to do half a job. We did see the cleaners in the other rooms cleaning with their children running around. That made me nervous having the kids in our room with all of our stuff while the parents cleaned. Thankfully we still had a couple of new towels left to share! Our garbage cans were dumped but the new bags was laying on the side of the cans and not placed in the can like they were when we checked in. The next day (Sunday) we left the room by 10AM and arrived back at 8PM to find out that our room had not been serviced at all. I was quite disappointed so this marks 2 days with no new towels. We ended up dumping our own garbage this night because it was overflowing (we had brought a lot of our own food so there was a lot of garbage). When we left on Monday I called the front desk to let them know we were checking out and told them of the problems. All he said is he could give me some extra points towards my rewards membership. I will see if that happens but a discount would have been nice. When you stay at a hotel you expect new towels, garbage taken care of and beds made, after all that is what you pay for. For the amount we paid as well as the additional amount for the pets I feel like we paid way too much. It would be nice to get some money back since our room was never fully serviced.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. We work hard to provide exceptional hospitality to our valued guests, and it's always a disappointment to hear when we've missed the mark. Please accept my apologies for the miscommunications regarding housekeeping service during your stay. We do not typically provide as thorough of cleans for stayover guests, but we are happy to accommodate extra services when requested. I apologize for any inconvenience this may have caused. Please give us a call directly when booking next time as we'd love the opportunity to win back your loyalty and personalize your stay overall. Looking forward to hearing from you, and until then-- we wish you continued and safe travels! Best, Ed, GM

"I particularly want to express appreciation to Jimmy Goldstein who cheerfully came to correct a problem with our room."

3
31/03/2016

Loved Kanab, Utah. Very quaint. Friendly people. There was a problem with our hotel room. I asked Jimmy Goldstein if he would take care of it. He came promptly and cheerfully and corrected the issue. Best Western Red Hills can give him Kudos for the attitude and helpfulness he gave to us. :)

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and for taking the time to leave an honorable mention for Jimmy. He's a valuable asset to our team here, and I'm happy to hear he was able to help resolve the issue you were having. He'll be pleased to know you had such nice things to say about him, and I'll be sure to pass it along. We hope to see you again the next time you're in Kanab and until then, happy travels! Best, Ed, GM

"Pet perfect!"

5
31/03/2016

We love Best Western for their love of pets! Best Western Red Hills is no different:) we were on the ground floor near the pet potty area, good size grassy area complete with poop bags and a trash can, more owners should take advantage of this aminity! Friendly staff and a nice hot breakfast ,pancakes bacon or sausage, scrambled eggs , assorted cold cereals along with a pot of hot oatmeal:) and assorted breads Danish, bananas, apples and fruit cocktail oh and not to forget a selection of yogurts. Very comfy beds and pillows! We will stay here again in the near future!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to let us know how much you enjoyed staying with us-- furry family members included! We like to be as close to a home away from home as we can for our guests, and it's very encouraging to know when we've hit the mark. We hope to see you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels this Spring! Best, Ed, GM

"This is not the place to get a good nights sleep"

1
23/03/2016

Have been here before but this last visit was a total mess. Stayed 4 nights and left early due to rude and ignorant other people staying there. Only got 3-4 hours sleep a night while there because people coming in slamming doors, talking like it was the middle of the day and slamming things around in their rooms. Called the front desk numerous times when it was occurring. This was as late as Midnight on some nights. Finally I left after the 4th night instead of staying the full 6 nights as I had planned. Since I was there to help a friend with a workshop I also inconvenienced him and the people attending our photo workshop due to my lack of sleep. I won't be returning to this place ever again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Please accept my apologies for the frustrations you describe in your review. It sounds like you had the unfortunate experience of dealing with some inconsiderate neighboring guests, and I want to extend my deepest apologies for this. From the hotel standpoint, we do all we can to insure the enjoyment and relaxation of ALL of our valued guests and it's a disappointment to hear when we've missed the mark. When faced with a situation as you've described, we send someone to find the source of the disturbance and quiet it. On the rare occasion, our repeated requests are not heeded. I apologize that this led to you shortening your stay with us, and we would like the opportunity to turn this around. Given the atypical nature of this situations, I'm confident that we can turn this around and provide the hassle free stay that Best Western Red Hills is best known for. Please give us a call directly when booking next time so that we can personalize your stay overall and insure you're in the room best suited to your particular needs while traveling. Until then, we wish you continued and safe travels! Best, Ed, GM

"Best Western Kanab"

3
22/03/2016

Room was large and clean. Walls were very think could not sleep either night I was there. Could hear TV next door all night and baby crying/dogs barking. The breakfest was good for the price but was not well rested when left at all.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback on your recent stay. While I'm happy to hear you enjoyed the comforts of your room, I'm sorry to hear you dealt with some less than considerate neighbors. In the unlikely event that something of this nature should occur in the future, please don't hesitate to give our front desk a call. We will gladly dispatch security to look into it and quiet the source of the disturbance. Please come see us again the next time you're in Kanab, and until then-- happy travels! Best, Ed, GM

"good place and best breakfast"

5
19/03/2016

Love the breakfast over here and wonderful convenient transfer place to national park whatever Utah and Arizona. Can not resist the delicious breakfast. Why not come here to enjoy the real western. Highly recommend.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings! So glad to hear that our delicious breakfast buffet was the golden ticket to starting your day out right when staying with us along your explorations of Zion We look forward to seeing you again next time, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Very nice place"

4
11/03/2016

Hotel is modern, clean, had free WiFi, and our stay included a hot breakfast with a wide variety of foods. Staff very friendly also. We were very pleased with the price ($80/night) considering everything that was there. We were only going to stay in Kanab 1 night, but since it is an EXCELLENT location to the places we were going, we stayed an extra night!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for choosing Best Western Red Hills for a comfortable night's rest and delicious breakfast along your travels. I'm happy to hear that you enjoyed it so much that you decided to stay again. We look forward to seeing you the next time you are in Kanab and until then, happy travels! Best, Ed, GM

"HIKE WITH THE PUPS"

5
07/03/2016

Clean, friendly, location is great! The dogs had a great time and the humans enjoyed themselves too. We were there off season, so I cannot speak to the swimming pool, but its outdoors and that is always a plus! The breakfast was very good as well. All the staff were superb!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a positive review! It sounds like you chose the right place for a comfortable night's rest and delicious breakfast while on your hiking trip with your furry friends. Glad we were able to provide it, and we hope to see you again the next time your travels bring you our way. Happy travels, and remember that the best rates are always found when booking directly with Best Western Red Hills! Best, Ed, GM

"Best Western Red Hills"

3
26/02/2016

I have stayed in this hotel before, 3 years ago. The room seemed updated from our last stay, which was unexpected. The staff was friendly and the hotel location ideal. Breakfast had plenty of choices and the breakfast room was clean. The only problem we experienced was the toilet not flushing properly, which became an issue. The problem was addressed, but the fix didn't work. We were disappointed.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback. While I'm glad to hear you've had positive experiences with us in the past and were happy with our recent updates, please accept my apologies for the maintenance issue in your room. As these occur occasionally and often unexpectedly, we do all we can to remedy when possible and it is with regret from our end to learn that the fix didn't hold. We hope that this atypical situation will not deter you from future stays as I'm certain given the unlikely circumstances that we can easily turn this around and provide the hassle free stay Best Western Red Hills is best known for. Until we meet again, we wish you happy travels and thank you for your continued loyalty to our hotel. Best, Ed, GM

"A Nice Place to Stay"

4
26/02/2016

This hotel is conveniently located. It offers a good breakfast. Pancakes were offered, which was a nice change from the typical waffle offered at most hotels. The only issues we had was we wish we had softer pillows, and the sink's drain was very slow.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to review your recent stay. I'm glad to hear the convenience of our location and delicious hot breakfast buffet were a hit along your travel plans. I have passed along your feedback to the appropriate departments and we will investigate further regarding the drain. Please come see us again the next time your travels bring you to Kanab, and until then-- happy travels! Best, Ed, GM

"Nice!"

5
25/02/2016

Clean and spacious, fast internet connection. We had a late check in and most restaurants were closed. There was no microwave in the room and good that there was one in the lobby where we could warm up some foods.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking time to review! I'm happy that despite a late check in, you were able to get dinner squared away before a restful sleep in one of our comfortable rooms. We look forward to seeing you again the next time you're traveling through Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"great breakfast, comfortable room."

4
22/02/2016

The breakfast was exceptional. Scrambled eggs, bacon, home-made fried potatoes with vegetables and lightly spiced. Yogurt, pastries, fruit, toast, hot porridge and waffles, cereal... I had the hot breakfast and it was very tasty and fresh. Friendly staff. The room is comfortable. This place looks a bit shabby on the outside but don't worry, its fully updated inside.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your review! I'm pleased you enjoyed our delicious hot breakfast buffet-- it's the perfect way to start the day out on the right foot, and it's exactly what we wish for our valued guests. Thank you for the kind comments about our upgrades as well as it's something we have found quite exciting and it's great to hear that our guests are enjoying them as well. Please come see us again the next time your travels bring you to the area, and remember that the best rates are always found when booking directly with Best Western Red Hills of Kanab. Happy travels! Best, Ed, GM

"Great Stay!"

4
22/02/2016

We checked in early for the balloon and tunes event. Staff was very helpful. Walking distance to the street fair. Recommended by friends who were staying here. Very nice place enjoyed how quiet it was. The bed were very comfortable. Loved the balcony!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay during Balloon & Tunes. I'm glad a recommendation from friends led you to a comfortable night's stay with us after a day of enjoying festivities. We hope to see you again the next time your travels lead you to Kanab, and until then-- we wish you continued and safe travels! Best, Ed, GM

"Updated rooms with nice layout for showering & dressing"

4
21/02/2016

We stayed here for a long Event weekend. My only complaint is that when we arrived at 3:30 p.m. our room was not ready and they weren't sure when it would be ready. I had to inquire if it would be 3 or 60 minutes or longer, the clerk said she hoped 30 minutes. We shopped & returned and room was ready. They have a fridge, however no microwave. They have a nice breakfast area and game room for kids. This would be a nice place to stay to visit Bryce Canyon NP and Zion. There is also ATVing in the area. Also Pet friendly.

"Clean and friendly"

5
20/02/2016

We had a nice one night stay at this hotel. The employees were very nice and our room didn't have any issues. The beds were comfortable and the towels were nice. In the shower they have dispensers for shampoo, conditioner, and body wash which was a nice surprise since I have so much hair and normally those little bottles don't cut it. The breakfast had a more stuff than normal and a lot of seating area. We picked this hotel originally because it was the only one we could find that had an open jacuzzi this time of year (February). They also offered us a late checkout when we were running behind after watching the balloon festival. I'd stay here again. If you're in Kanab avoid the Mexican food. What Mexican restaurant doesn't have margaritas anyway?? Go to the rocking v or big als, instead. The coffee shop/outdoors store is also not bad.

"Friendly and Peaceful"

5
18/02/2016

The Best Western is a pleasant place to spend a few days when in Utah. The staff is very friendly and helpful about hotel amenities and the surrounding area. The breakfast is simple but enjoyable. And it even has a pancake maker. There is a pool and spa as well as a ping pong table. The place is very affordable and very much a good value.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your review! I'm glad to hear you had a nice few days while staying with us and exploring all the surrounding delights that Zion has to offer. The pancake maker is a sure hit for starting the day off right, and I'm thrilled you enjoyed it! We hope you'll come stay with us again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Very nice"

4
16/02/2016

Great service and nice Hotel. when I revisit Zion I will likely return to stay here. The employees treated us with respect and were very friendly. The rooms were very clean and sanitary. Breakfast was decent, can't argue a free meal before a hike :)

"Great Value"

4
08/02/2016

This hotel is approx 1.5 hours from Bryce Canyon. I stayed there for one night on my way to Bryce Canyon. The room was spacious and clean, the bed was super comfortable, the staff is very friendly and helpful. There was a decent continental breakfast from 06:30 - 1000. The surrounding town has a good assortment of restaurants and bars. I only have 2 complaints - 1. The walls are a bit thin, so I could hear my neighbors debate over where to eat dinner, and 2. I woke up to no hot water in the shower, the staff said there was nothing they could do, and did not offer to compensate me in anyway. As I was hiking it wasn't the biggest deal, would have cared more if I had somewhere important to be.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for reviewing your recent stay with us. I'm happy to hear you had a pleasant experience overall and enjoyed our delicious breakfast buffet. It's just another one of the things we do to help our valued guests get their day started off on the right foot. I apologize regarding the maintenance issue that arose during your time with us. While not ideal, occasionally these things do occur and I apologize for any inconvenience this may have caused. We look forward to seeing you again the next time you're in Kanab and until then-- we wish you safe and happy travels! Best, Ed, GM

"Red Hills Best Western is a superb value"

5
04/02/2016

I have stayed at the Red Hills many times when I have been in the area near Zion National Park. It is a well run, friendly hotel with a great staff. The rates are quite reasonable for a hotel of its high quality.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time as a seasoned guest to review our hotel. I'm glad to hear you know you can count on us for a comfortable night's rest along your explorations of Zion. We appreciate your continued loyalty, and remember that the best rates are always found when booking directly with Best Western Red Hills. Looking forward to seeing you again soon! Best, Ed, GM

"best western kanab utah"

5
03/02/2016

great value and location . very well run and clean. The service and hospitality were equal to a 4 star hotel and the price was a bargain for the amenities . We would definitely stay again and enjoy the property as well as the surrounding recreational opportunities.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to write such a positive review about your recent stay with us. It's an honor to know our amenities and features exceed the value-- it's always our priority to give that little something extra for our valued guests! We hope to see you again the next time your travels bring you to Kanab, and until then, we wish you happy and safe travels! Best, Ed, GM

"surprisingly good amenities & food"

5
31/01/2016

the gym has new equipment and it is all useful & well chosen the "free" breakfast has surprisingly good food of high quality. the servers in the breakfast area are very interested in their customers. the beds were very comfortable & had excellent pillows. the shower head had adequate pressure. the desk was functional & easy to work from. the internet was free & fast!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to write such a positive and insightful review! I'm glad you enjoyed the use of our fitness room and the delicious breakfast buffet was a hit! We hope to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Hotel"

5
30/01/2016

This hotel has paid attention to all the details that are important to me when I travel. I rarely see ALL the personnel so cheerful, competent and helpful. Everything was spotless and the rooms were spacious. The breakfast is included and was complete including a machine that automatically makes two great pancakes at the touch of a button. I would rate it 6 stars if I could.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Wow-- thank you for taking the time to write such an amazing review! When a guest says they'd give us six out of five stars, it reassures us that we are on the right path for delivering our goal of exceptional hospitality. Glad to hear you loved the pancake machine, an often favorite with our valued guests. We hope to see you again the next time you're in the area. In the meantime, we wish you happy travels and best wishes in 2016! Best, Ed, GM

"Excellent Place to Stay"

5
23/01/2016

This hotel is a bit older, but still an excellent place to stay. The beds were very comfortable. The front desk staff was helpful and friendly. They had a great hot breakfast. The hotel is in a great location right in the main part of town with beautiful views.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review! I'm pleased you enjoyed your stay with us including everything from staff interactions to our delicious hot breakfast buffet. We strive to provide exceptional hospitality to our valued guests and it's great to hear when we have hit the bullseye! We hope to see you again the next time you are in Kanab, and until then-- we wish you continued and safe travels in 2016! Best, Ed, GM

"Nice place"

5
20/01/2016

Nice place. We stayed in their handicap prepared room. Very well done. At check-in, the lady was very helpful in suggesting local restaurants and had several menus to offer. One of the better places was NEDRA'S...a Mexican food restaurant that served excellent Mexican food as well as Western steak items. Prices were not at much as we expected with large portions being served...large enough for two people.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings! Thank you for your feedback on your recent stay. I'm glad you had such a pleasant experience staying in one of our ADA compliant rooms, and that the suggestions from our front desk led to a great dinner at Nedra's. We love to hear it when our recommendations work out so well and I'm sure other guests can appreciate the insight as well. We hope to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels in 2016! Best, Ed, GM

"Good Hotel"

4
18/01/2016

Overall good hotel, good room, good breakfast. Cant beat the proximity to Zion and Best Friends. Third time Ive stayed here in my lifetime. Only negative, non-hotel related, that is nothing to eat in this town. Be prepared.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to review your stay with us. Your loyalty to our Best Western Red Hills is much appreciated. Glad to hear you enjoyed our delicious breakfast buffet-- we like to get our guests' days started off right! If you ever are in need of local recommendations on where to eat, feel free to utilize our front desk for options. Any of our employees who are locals themselves would love to give you an idea of where to go and what to try. During the winter season, some of the restaurants do close but there are still some great choices. We look forward to seeing you again the next time your travels bring you to the area, and until then-- hope you're enjoying a great kick off to 2016! Best, Ed, GM

"Best Western, Kanab"

3
14/01/2016

The location is great, right on main street, stopping hub for the weary traveler. Stayed for one night. PROS: coffee maker, refrigerator, personal items. loved the thick towels! enjoyed great break fast(included). some amenities we didn't used, like treadmill. CLEAN! more discount from the original quoted rate! CONS: we're on the 2nd floor with an adjacent door to another room. whoever stayed there during the night we were there smoked weed(marijuana). my sis-in-law knew the smell. it was coming out from the adjacent room. terribly noisy out the hallway every time suitcases were dragged. Sounds like a train!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to leave feedback about your recent stay. I'm glad to hear that overall, you had a pleasant experience. I apologize for the inconveniences with some less than respectful neighbors. Had our front desk been made aware of their conduct, or of any dissatisfaction with the location of your room, we happily would have remedied the situation immediately. Don't hesitate to let us know as we are here to help and that gives us an opportunity to provide the most relaxing stay we can to our valued guests. We hope to see you again the next time your travels bring you to the area, and remember that the most competitive rates are always found when booking directly with Best Western Red Hills. Happy travels in 2016!

"not sure what you mean by title of review"

4
14/01/2016

We like BW and the one in Kanab, which is why we always stay there. We have on occasion had a few problems that were looked after as a rule. The breakfasts are always good, quiet, good space, good value, convenient, staff helpful--what more is there to say.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to review your recent stay with us. It sounds like simply put, you have had several positive experiences staying at our hotel and that's exactly what we like to hear! We understand that when it comes to a comfortable, relaxing stay-- consistency is key. We look forward to seeing you again the next time your travels bring you to Kanab and thank you for your loyalty to Best Western Red Hills. Best wishes in 2016! Best, Ed, GM

"Clean and convenient with attentive staff"

4
13/01/2016

The BW Red Hills has been a reliable facility for us in our travels south to Arizona in the winter. This was our 4th year and it continues to provide a clean, safe and comfortable stop over. The room rates are reasonable and the complimentary breakfast is good, The staff at check-in, breakfast and check-out were professional, accommodating and very friendly with warm and sincere greetings and conversation. The convenience to the Rocking V restaurant is an added bonus. We will definitely continue to use this property as we travel south for the winter.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your continued loyalty to Best Western Red Hills. It's always so nice to hear that our repeat guests come back time and time again because they know they can count on us for a relaxing, yet welcoming environment along their travels. Other guests will appreciate your recommendations for the Rocking V-- very convenient and many guests really enjoy the food there. We look forward to seeing you again when you are southbound for the winter again, and until then-- best wishes in 2016! Best, Ed, GM

"One Night Stay in Kanab on my Way to Grand Canyon North Rim"

4
04/01/2016

Nice and Cozy Rooms with excellent Breakfast options. 60-70 miles from Grand Canyon from north Rim. Ideal place to stay if you are coming from Zion on your way to Page, Bryce Canyon or North Rim. Make sure you do your bookings well in advance.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills as your base for a good night's rest on your way to the Grand Canyon. Glad to hear you had such a great time and we look forward to seeing you again the next time your travels bring you our way. Remember that the best rates are always found when booking direct, and until we see you again-- have a wonderful start to 2016! Best, Ed, GM

"Best Western Red Hills Kanab"

5
04/01/2016

The outside of the building looked out dated but the rooms were clean and updated. The location was convenient, close to restaurants, walking distance to many other businesses. Overall it was a very good stay, breakfast was provided. I would stay here again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. I'm happy to hear you were pleasantly surprised upon checking into your room with all of the recent updates. We hope to see you again soon the next time you're in Kanab, and until then-- happy travels in 2016! Best, Ed, GM

"Visit to Best Friends Animal Sanctuary"

4
31/12/2015

Traveling around southwest Utah visiting various parks/sites including Best Friends Animal Sanctuary. Choose this Best Western - only there for 1 night. Older hotel, room was dated, but spacious & clean. Bed was comfy. Breakfast was pretty good - area was clean. Office staff was helpful. We would probably stay here again if we were traveling through.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and taking the time to review. Many of our guests find our location to be ideal when visiting Best Friends (a local favorite) and I'm glad to hear you did as well. We would love to see you again the next time your travels bring you to Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy 2016! Best, Ed, GM

"An Excellent Place to Stay"

5
28/12/2015

We found this to be an excellent place to stay as we enjoyed a family vacation that included visiting parks and monuments. Our rooms were spacious and clean. Everything functioned well and the facility is located next door to a terrific restaurant. A free continental breakfast is served each morning that wonderful. The pancake machine is a nice touch and simple to operate. Scrambled eggs, bacon and potatoes are available along with fruit, bread and pastry. Plus you can have instant oatmeal or cereal. The staff keeps up with the tables and food. I also noticed a recreation room with table games, a pool and spa. You can also use a coin operated washer and dryer that I on the facility. A microwave is by the lobby. Each room has a refrigerator and coffee pot. All other amenities are included. The staff is friendly and helpful. This is a good place to stay.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for your family vacation. I'm so glad to hear you enjoyed seeing all of the sights and monuments while knowing you had a comfortable, relaxing place to recuperate each night with us. Our hot breakfast buffet is just another one of the ways we like to insure our guests start their day out right. We look forward to seeing you again the next time you are in Kanab, and until then-- best wishes for 2016! Best, Ed, GM

"Ashley "

5
25/12/2015

Very clean and staff was very friendly. The room was huge and very nice and comfortable. They have an awesome recreation room with foosball, air hokey, ping pong and more. The breakfast was the best free breakfast I have ever had at a hotel.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, Ashley and thank you for taking the time to review your recent stay with us. So glad you enjoyed the hot, delicious breakfast and had a good time unwinding in our rec room. We hope to see you again soon, and thank you for choosing Best Western Red Hills. Happy holidays! Best, Ed, GM

"Good value, good property"

4
20/12/2015

What I look for: clean, comfortable, quiet, at an exceptional rate. (It WAS off-season!) The GREAT spa/hot tub was a wonderful surprise and they even opened it up early for me the last morning as we had to leave before it was scheduled to open! Convenient to everything else in town. Desk staff were friendly, professional, and handled special requests competently and with no drama. Overall good experience and good value

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay, and for taking the time to review your experience with our Best Western Red Hills. We do try whenever we can to that extra mile for guest satisfaction, and I'm glad we could help provide a relaxing soak before your continued travels. We hope to see you again the next time you're in the area, and until then-- happy holidays! Best, Ed, GM

"Good rooms with nearby restaurants"

4
16/12/2015

Good, clean, comfortable room. Convenient complimentary breakfast downstairs. Walking distance to restaurants. Great place to stay if you plan to visit Best Friends Sanctuary. Plenty of parking in the back.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback! Many of our guests visiting Best Friends find this to be the perfect place of convenience and comfort for their trip, and I'm happy to hear this was the case with you as well. If you ever need any recommendations on where to eat while visiting Kanab, be sure to let our front desk know-- they are knowledgeable about all the local fare and would be more than happy to help you plan a great evening out. We look forward to seeing you again the next time you're visiting the sanctuary, and until then-- we wish you continued and safe travels. Happy holidays! Best, Ed, GM

"Hiking Coyote Buttes"

4
16/12/2015

Stayed in Kanab Nov 30 - Dec 4th in order to hike the surrounding are (Coyote Buttes, Buckskin Gulch, Zion). It was great to be able to grab a breakfast at the hotel early in the morning before heading out doors for the entire day. The rooms were clean and comfortable if a little basic. Fairly recently renovated by the looks of it.

"Very enjoyable stay"

5
10/12/2015

My daughter and I stayed a night here. It was clean. Beds were comfortable. Quiet. The pool looked nice but it was December. Paid $72 for the night. One of the better breakfasts I have had. I'd go back.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
So glad to hear you and your daughter enjoyed your recent stay with us, and all for a great value! Our breakfasts are a sure hit for guests who are looking to start their day out right, and I'm happy you found it to your liking. We look forward to seeing you again when your travels bring you our way, and remember that the best rates are always found when booking directly with Best Western Red Hills! Happy holidays! Best, Ed, GM

"Quick trip"

3
01/12/2015

Good clean room and facilities. Friendly staff. But the squeaky floors are over the top! You can't imagine how squeaky with movement the second floor rooms are. I felt so sorry for anyone below our room. Otherwise you get what you expect.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to share your experience. We're glad to know that you found our property clean and our staff friendly. I'm sorry to hear there was an issue with your floor. This is not a common occurrence here and we are working with the maintenance team in order to determine corrections needed. Had we been made aware of any dissatisfaction, we would have happily looked into an alternate room that might have been more quiet. Before your next visit, please give us a call directly when booking so we can discuss all room styles and customize your experience. I'm confident that we can provide the exceptional hospitality that Best Western is known for. Happy Holidays! Best, Ed, GM

"Friendliest place in Kanab"

5
29/11/2015

Just spent a week in Kanab, Utah doing some hiking, sightseeing and a little Black Friday shopping. Stayed at the Best Western Red Hills and could not have been more pleased with the accommodations and the staff. The place is clean, quiet, well maintained and extremely comfortable. The staff was extremely helpful and friendly and made us feel welcome and very much at home. The complementary breakfast was great, the time of service (0630-1000 hrs) was perfect and the selection of food available was fantastic. A young man by the name of Kris did an unbelievable job of maintaining the breakfast area. He ensured that, even when the dining area was full of guests, there was never a shortage of food or beverages. He was perpetual motion, keeping the area clean, rearranging tables and chairs, refilling serving containers and interacting with guests in a friendly, professional manner....a staff member that stands out in a guests mind. We're looking forward to another trip to Kanab (we only hiked a few of the hundreds of trails in the area)...and the Best Western Red Hills will definitely be our first choice for accommodations

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for giving us your two thumbs up for cleanliness, comfort and service! Hiking and shopping are two excellent reason to visit the beautiful town of Kanab and we're delighted you chose to top your visit with a stay at our hotel. It was a pleasure having you as our guest. We will be sure to give Kris recognition for providing stand-out service at our complimentary breakfast. We is an asset to the team here. We look forward to welcoming you again! Happy Holidays! Best, Ed, GM

"Kanab rocks in more ways than one"

5
25/11/2015

Great value. Extra-ordinarily helpful "exta mile' front desk staff. Good room. Next door to the best restuarant in AZ and UT we experienced in our 7-day road trip [Rocking Horse Cafe]. Kanab is a lovely town. Best Western was a bonus.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
I think you hit the nail on the head-- we love to go the extra mile for our valued guests! So happy to hear that's something that shined through for you during your recent stay with us. The Rocking V is a sure hit with many of our seasoned Kanab guests, and I'm sure those who have yet to experience it will appreciate your recommendation so they don't miss out! We look forward to seeing you again the next time you're passing through, and we wish you safe travels until then! Best, Ed, GM

"Best Western in Kanab, Utah"

4
19/11/2015

Very nice place to stay in a remote location. The staff were very friendly, professional, and helpful with all our needs. I would recommend the motel to anyone staying in Kanab, Utah. We enjoyed our 3 nights there.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent extended stay at our Best Western Red Hills. Whether passing through or staying for a while, we try our hardest to provide an exceptional hospitality experience to our valued guests. We look forward to seeing you again the next time your travels bring you to Kanab and until then-- happy travels! Best, Ed, GM

"older hotel"

3
14/11/2015

The hotel is old and somewhat dated on the outside. The toilet didn't flush and required a flapper/chain re-connect. There were cigarette butts in a half filed glass of water on the back balcony. The inside of the room was clean. The breakfast was fair. I had stayed in the quality inn at the edge of town 1 month before and it was newer, cleaner, cheaper and had a better breakfast.

Ed_HotelGM, Director of Sales at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay and for taking the time to review. While pleased you were satisfied with the cleanliness of your room inside, I apologize for the housekeeping oversight on the balcony. I have passed your comments along to the appropriate department as a reminder to make sure we keep an eye out on the balconies as well. Additionally, please also accept my apology for the maintenance issue with the toilet. Had we been aware, we would have happily sent someone to fix it immediately or offered an alternate room altogether to avoid any hassle to you and get you onto the relaxing stay Best Western Red Hills is best known for. Guest satisfaction is always our top priority. While we are an older property, we do take great pride in making sure our property is cleaned and well maintained, that our guests are delivered exceptional hospitality all at a great location in town. We hope that this atypical experience will not deter you from staying with us in the future as we would love the opportunity to turn this around. Please give us a call directly when booking next time so that we can help personalize your experience overall and insure that you are in the best room tailored to your specific needs while traveling. Until then-- happy travels!

""Got Bed Bugs?""

1
12/11/2015

"CUZ BEST WESTERN DOES!.'"....I worked there and I wouldn't stay there. They call the infestation " waffles"...and they act like there painting the room while they heat it over night and it does not work! It seems the only thing that will keep them at bay is the black mold from the ill washed showers in the L." Since this is Trip Advisor...I advise you to steer clear of rooms 138-141. For $180 a night you could do alot better. If you happen to stay in room234, the ceiling might fall in on you and you'll end up owning that dump and fix the saftey issues. ESPECIALLY, the hole between romms 130 and 131! The bottom line is the place is missmanaged, and the greed over common sense will be evident as brand new comfort suites looks down on this gilded ghetto

"Spotless"

5
11/11/2015

I was very happy with the room. It was clean, smelled good, nice towels, convenient parking, pet friendly. The breakfast was served hot, and there were many healthy choices. Over all, I was very happy with my stay and will stay there again when I get the chance to visit Kanab again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for choosing Best Western Red Hills! We love to hear it when our valued guests have had a positive experience with us as we do try hard to create an environment that feels like a home away from home that you know you can count on. We look forward to seeing you again soon, and in the meantime-- happy travels! Best, Ed, GM

"One Night and it was Great!"

4
07/11/2015

I booked this hotel through Hotwire. If you are looking for posh, you will not find it here. The interior was a little dated, but very well kept. Room was immaculate and staff were very friendly. A balcony off the room was a bonus. Able to walk to restaurants and shops. Free breakfast had wide variety of food. I would stay there again,

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback after booking on Hotwire. We are happy to know that we did not disappoint and you had an enjoyable stay with us! Now that you know we are here, we'd love to see you again the next time you're in Kanab. Please come see us again soon and remember that the most competitive rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"Sammy was amazing!"

5
06/11/2015

On a Deer hunting trip with my Son-in-law, Sammy went above and beyond to make sure our stay was comfortable. After a long day of roughing it and hiking, it sure was nice to come back to a comfortable room and accommodating staff at Best Western! Plus! the pool and Jacuzzi were fantastic! Thanks to Sammy, I would highly recommend Best Western Red Hills for anyone traveling southern Utah!

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
So glad we were able to provide a relaxing night's sleep after those long hours hunting and moving around the mountains. Sammy is a valued member of our team here and will be thrilled to know such an impact was made with you for exceptional hospitality during your stay. We look forward to seeing you again next season, and we wish you continued and safe travels until then! Best, Ed, GM

"Nice "

3
06/11/2015

Nice location not far from Zion national park. Rooms are of a good standard with large bathrooms and nice showers. Breakfast here is a definite must as the tattooed lady who's name I'm not sure of works damn hard to make sure guests get what they want. The only downsides are guests smoke right next to others doors so not very pleasant when opening your door to leave your room. Also was going to go in pool but was being emptied should have been told it was shutting for season.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking the time to leave such kind comments about our breakfast staff-- we'll be sure to pass it along! While glad the convenience and your room itself worked out so well for you, I am sorry you weren't informed of the pool closure prior to coming. Our outdoor pool is seasonal, and October in Utah can get quite chilly at times! Please come see us again the next time your travels bring you to Kanab and until then--safe travels! Best, Ed, GM

"A Nice Rest"

5
03/11/2015

After going around Kanab looking for somewhere to stay at the price they quoted we finally found a place that honored their published prices. The Best Western rooms were nice and very comfortable. Think they might be the best rooms in Kanab. Located almost in the center of the town and close to many places to eat. Their breakfast was good and got us on our way early in the morning

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
It's simply good business to honor our word, and it's a privilege to know that sentiment is what brought you to us! I'm happy you had a comfortable stay with us while along your travels. Our breakfast is a guest favorite and our way of saying that we hope your day gets off to a great start. We hope to see you again the next time you're in Kanab, and remember that the best rates are always found when you book directly with Best Western Red Hills! Best, Ed, GM

"Great nights sleep"

5
02/11/2015

We try to stay at Best Westerns when ever we can as they are almost always reliable and consistent in comfort and affordable. This 2 story hotel has under gone renovation including a added elevator. Which I much very appreciated. It was dinnertime when we checked in and inquired where there was a good restaurant with in walking distance. The clerk recommended 2 and told us the local favorite. We put our suitcases in the room and went to eat dinner. We were not disappointed in our dinner at all. The next morning after a nice breakfast We inquired about a couple of more local sites and again the clerk was more than helpful in telling us what each place was about.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
With a town as quaint as Kanab, our employees are the perfect locals to give solid recommendations on where to explore and to enjoy delicious local cuisine! So glad to hear the suggestions were well received and you had a great stay with us here. Thank you for being a loyal guest of Best Western Red Hills and have a wonderful autumn! Best, Ed, GM

"A nice place to visit"

5
31/10/2015

Spent the night after a visit to best friends anima sanctuary. Was neat and clean. Elevator access to floor 2. Breakfast good but not much protein. Would stay there again. Shower had good water temperature.Maybe overpriced but comparative to others

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for choosing us for a comfortable night's rest during your visit to the sanctuary. I hope your trip was a success. We're glad to know you found the hotel clean and the breakfast good. Please came to see you again the next time you're in Kanab and until then-- happy travels! Best, Ed, GM

"Perfect Location"

5
29/10/2015

Found listing on Internet. Reasonably priced. Very nice hotel; clean; excellent breakfast; pleasant staff. Central location to Zion National Park, Bryce Canyon, and North Rim Grand Canyon. Beautiful area of Utah and not far from Las Vegas. Near good restaurants and Little Hollywood Film Museum.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
So glad to hear the convenience of our location worked out so well for your explorations! This is just an amazing part of the US and we're always delighted to share our love and knowledge of it. Feel free to ask the front desk team for local recommendations on dining and sightseeing. Also, keep in mind the best rates and reservation conditions are always found when booking direct. We can help create a fantastic Utah adventure! We look forward to welcoming you again. Happy travels! All the best, Ed, GM

"Exceeded our expectations!"

4
26/10/2015

The Best Western Red Hills in central Kanab, Utah is an excellent example of the old adage, “looks can be deceiving.” When you pull up to the property, it's not at all impressive; it appears to be a tired, older motel situated in an older part of town. However, once you enter your room and the common areas, that perception quickly begins to change. Our room was spacious, comfortable and had all the necessary modern conveniences, including a flat screen television and enough electrical outlets to charge our many electronic devices. The complimentary breakfast area had plenty of seating area, was well-maintained and offered a very good variety of breakfast options. The location of the motel is excellent, within walking distance of several good restaurants. We were at first concerned at its proximity to the main road, but soon realized that there is never much loud traffic in a small town like Kanab. The one characteristic that particularly struck us was the level of hospitality. Every employee we encountered – be it housekeeping, breakfast staff, front desk or the manager on duty – was very friendly and accommodating. So if you are looking for a comfortable location that can serve as your home base during your visits to Zion National Park, the Grand Canyon North Rim, the Grand Staircase-Escalante or Lake Powell, I would recommend the Best Western Red Hills.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a thorough review of your experience with us! I'm glad to hear we exceeded your expectations in the areas of location, ambiance, breakfast and of course, our signature warm service. We work hard to provide a welcoming,comfortable environment for our valued guests and It's always nice to know when that sentiment is something that shined through for you. We look forward to seeing you again the next time your travels bring you through Kanab, and remember that the most competitive rates are always found when booking directly through Best Western Red Hills! Happy travels! Best, Ed, GM

"out dated"

2
25/10/2015

the motel is well located but the rooms are very dated and have musty odor. The bathroon was so bad we did not use the shower. Water pipes banged all night and walls are paper thin. would not stay there again

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback and mentioning the excellent location in which we are situated. That being said, I'm sorry there were challenges with your room. We've had a bit more humidity this season but I can assure you there is no moisture problem with the rooms. The thermostats are set at a cool temperature so the room is comfortable upon entering. When made aware of a guest's dissatisfaction, we will happily look into an alternate room that might be more to your liking. We do have many styles and locations throughout the property. When I receive a review like this, I always find a way to learn from it and use it as a training opportunity. I hope we will have the opportunity to win back your loyalty. Please give me a call directly when booking next time and we can discuss all room types to find the one best suited for your specific needs while traveling. I'm confident that we can turn this around and provide the exceptional hospitality that our reputation is built upon. Until then-- we wish you continued and safe travels! Best, Ed, GM

"Great location in Kanab"

4
22/10/2015

While visiting sights in southern Utah there's not an over abundance of lodging choices.Tried and true best Western Red Hills in Kanab was great for an overnight while traveling. Updated rooms older property seems very well cared for. great value and friendly staff made this a good choice.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a positive review! I'm pleased we were able to provide a comfortable night's rest along your explorations! We look forward to seeing you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Red Hills! Best, Ed, GM

"Better than expected"

4
21/10/2015

Having read some bad reviews on TripAdvisor the day before we arrived we weren't feeling too confident of the quality here. However, we were pleasantly surprised by the friendliness of the front desk staff at check in [and out, next morning]. We had a room on the upper level near stairs which we thought would make for poor sleep due to everyone having to pass by, but this wasn't a problem. Had a good night's sleep. The included breakfast was good and replenished constantly. The hotel is ideally situated in Kanab right on 89 and just across the road from the Rocking V Restaurant which has to be first choice for dining [we booked a table before checking into the hotel]. We'd stay here again if we return to Kanab and would recommend.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your feedback! I'm happy you were pleasantly surprised despite what some other reviewers have said-- often many take time to detail an atypical experience, but not always for the typical satisfying ones. It's good to know that this did not deter your willingness to stay with us and that we delivered a positive experience and comfortable night's stay despite any hesitation you may have had. The Rocking V is an excellent choice for dinner and I'm glad you enjoyed it's convenience to our hotel. We hope to see you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Happy travels! Best, Ed, GM

"nice room"

5
21/10/2015

Would stay here again. Staff was friendly and helpful. Clean room. Got a good nights sleep. They provide breakfast. There is a very good restaurant right beside them, The Rocking V. Also the bathroom was big and spacious.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for taking time to write such a great review about your time with us. Other guest will appreciate your recommendation for the Rocking V as well! Please come see us again soon, and until then-- happy travels! Best, Ed, GM

"Very nice stay"

4
21/10/2015

Had avery nice stay, front desk staff very helpful. Breakfast very good, staff kept checking to see if I needed anything. Not much more to say, just a very good hotel at a good price and excellent service.

"Great Place"

5
21/10/2015

This hotel was immaculate. Quiet and up to date. Room was spacious and beds were comfortable. Shower was strong and hot. We were in Kanab to visit Best Friends Animal Sanctuary and got a discount on our room by mentioning this. Located on the Main Street in Kanab.

"Overnight Stay"

3
20/10/2015

This Hotel was great for an overnight stay on our way to our winter home in Arizona. Did not use the many amenities that it offers. The room was quite large and comfortable and conveniently located on the ground floor. You could hear noise from the parking lot, however, it was very quiet later in the evening. The staff were friendly and helpful in locating a place for dinner.

"Good night."

3
19/10/2015

We stayed in this hotel on a Friday night. Pros: The room was nice and clean Quiet Loved how the bathroom was separated into the toilet/tub area and the vanity area (so I could put my makeup on when my daughter showered) Cons: The bed was hard for my taste, and I had a hard time sleeping. I woke up very sore. The air conditioner made a terrible sound, like someone using a drill, everytime it came on. The breakfast was not very warm.

"Bummer Room"

1
17/10/2015

We spent three night in room 226. It is connected to a possible adjoining room that's only separated by a door. The first night was quiet. The second night, the party started in the adjoining room at 9pm. It was incredibly loud. It sounded like they were in the room. I called the front desk and they offered to call but I told them no since it was early. They quieted down around midnight but I had to be up @ 6 the next morning. We spent the day hiking and we came back tired. I asked the front desk if there were guests in the adjoining room because I'd ask to be relocated so we could sleep. They told me the people left. We went to bed at 10pm. At 1130, I could hear people through the door and they were trying to get the door open to our room. I tried to call the front desk but hung up after 4 rings and decided to walk down if they continued past midnight. It was quiet by midnight but they got up at 6. The door separation was so irritating. It really does sound like people are directly in your room. Anyway, I went to check out and reported my concern to the front desk . She was nonchalant and stated I should have complained earlier. I let her know I did. Her attitude was the worst part. I won't be staying there again. Unfortunately, the other staff were great but the one front desk experience ruined my entire perspective.

"Traveling with a pet"

1
14/10/2015

The best word I have to describe this hotel is grubby! In years past this was sort of what you could expect, but now with the "Canyon" lodges available, this hotel is not very acceptable. Our room was in the dog friendly building, carpets very dirty, linens very tired, shower curtain icky. You could tell the housekeepers had done the best they could with a bad situation. We would not stay here again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. We work hard to not only meet but exceed guest expectations, and it's always a disappointment to hear when we've missed the mark. It sounds like your room was not properly readied before arrival, and I would like to apologize for any inconvenience this may have caused. We have a very strict cleaning schedule for all rooms that includes periodical deep cleaning. I will be reviewing your comments with my team to determine corrections needed. Our room hosts work extra hard on our pet rooms, so that each new guest enters a super clean space that also smells fresh. I hope that given the atypical nature of this situation, you will stay with us in the future. Please give our front desk a call directly when traveling to Kanab next time, and we would be happy to discuss all room types and amenities to insure you're in the best suited to your specific needs while traveling. Until then-- we wish you continued and safe travels! Best, Ed, GM

"vacation"

5
12/10/2015

All the staff were friendly and very helpful. The services were good and the breakfasts were good. The breakfast hostess was great. We were given help in how to get to places we wanted to visit and restaurants in town that were all good. No bad review here. Had a great time. Would stay here again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a positive review about your recent stay with us! I'm glad to hear you had a satisfying, comfortable stay with us overall! We look forward to seeing you again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills! Best, Ed, GM

"Good Stay"

5
10/10/2015

Stayed at Best Western Red Hills Inn in Kanab, Utah Oct 2015. Was great for a stopover. Clean. Helpful staff. Quiet. Breakfast the next morning at the hotel was super. Loved the pancake machine! Lots of variety to the breakfast.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to write such a positive review about your recent stay with us. So happy you enjoyed our delicious breakfast buffet-- the pancake machine is a sure hit! Please come see us again the next time you're in Kanab, and remember that the best rates are always found when booking directly with Best Western Red Hills. Enjoy the amazing autumn and we wish you happy and safe travels until we see you again. Best, Ed, GM

"Quite the most mediocre breakfasts ever!"

3
04/10/2015

This hotel is OK for a one-night stay but if, like us, you were aiming to stay longer in Kanab, it is probably best avoided. The rooms are reasonable enough, in a sterile, charmless way, and our twin queen beds were exceptionally comfortable, but being accommodated in tired barrack-like buildings is not our idea of a pleasurable experience. However, the truly low point is the Breakfast Room, which is located in the hotel's basement and is devoid of any outside view of the world. Here guests sit morosely munching through food of such awfulness that one of our party described the sausages and scrambled eggs as looking as though they had already been eaten once! The 2 lovely ladies (Sandi and her colleague) whose job it was to prepare breakfast, did their very best with the ingredients at their disposal, but General Manager Ed Nelson and the hotel's owners should be ashamed of themselves for thinking it acceptable to serve such mediocre fare. No self-respecting British hotel would dare serve up the truly abysmal breakfasts we endured during our 6-night stay. And as we were ‘treating' good friends from Utah to the cost of our stay at this hotel, we were more than a little embarrassed at having chosen such a unexceptional establishment.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your feedback. While happy you enjoyed the comfort of our beds and the room itself, I'm disappointed to hear the free breakfast buffet did not suit your preferences. While we do stay mindful to offer several choices of the typical continental fare, we understand that sometimes it does not suit everyone's specific tastes. It sounds like our staff did try their best to accommodate your special requests, and it is with regret from our end to learn this was still insufficient to satisfy what you were looking for. Kanab does offer several choices for restaurant options that might be able to suit your needs for a more specific type of breakfast, and our staff is more than happy to help recommend some that might have entrees more along the lines of what you're looking for. Please come see us again the next time you are in Kanab, and until then-- we wish you safe travels! Best, Ed, GM

"Good for a nights stay"

3
02/10/2015

We were on our way to see the North Rim of the Grand Canyon. Very limited hotels close to it. The room was very simply furnished, rather plain, but very spacious. Probably used when families need room for a roll-away bed or crib. We did not need these, so it was roomy, but there was limited space to put our suitcases and other bags. Breakfast room was in the basement, not too welcoming. Thought that the price for hotels in this area was elevated for what you received, but it is a tourist area.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for your recent stay! I'm pleased you enjoyed a comfortable stay with us overall on your travels to the Grand Canyon! Please come see us again the next time you are in Kanab and remember that the most competitive rates are always found when booking directly with Best Western Red Hills! Happy travels! Best, Ed, GM

"Nice Room"

4
29/09/2015

We stayed 3 nights. We were in the main building. Room was clean, comfortable and quite large. The staff was very friendly. Also very accommodating to a special request. Breakfast was typical of included breakfasts. There were several tour groups and the staff at breakfast kept everything full so people could get in and out. Overall a nice place to stay.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Greetings, and thank you for taking the time to review! I'm happy to hear you enjoyed a pleasant extended stay with us! Our staff will be pleased to know you had such nice things to say about them. We look forward to seeing you again soon, and remember that the best rates are always found when booking directly with Best Western Red Hills! Best, Ed, GM

"Good Stay"

5
29/09/2015

Great location for visiting Zion N.P.& Grand Canyon North Rim N.P. Good clean room, good internet, has pool but did not use it. Breakfast very good with plenty of choice, with plenty of space in breakfast room.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for choosing Best Western Red Hills for a comfortable night's stay along your travels to Zion! Please come see us again the next time you're in Kanab, and until then-- happy travels! Best, Ed, GM

"overnight stay"

3
26/09/2015

Just an overnight stay, room was clean and OK for overnight, if staying longer would enjoy a larger bathroom as this was very small. Bed was hard for my liking but husband likes a hard bed so was pleased. Breakfast was good but OJ dispenser was not working. will stay again.

Ed_HotelGM, General Manager at BEST WESTERN Red Hills, responded to this review
Thank you for your recent stay with us! While I apologize for the inconvenience of the OJ dispenser not working, I'm pleased you were still able to enjoy a pleasant stay with us overall! When your travels bring you to Kanab next time, please give our front desk a call and we'd be happy to discuss all room options with you to make sure you're in the one best suited to your specific needs while traveling! Enjoy the autumn colors, and we look forward to seeing you again! Best, Ed, GM