Best Western Hotel Suites, Jackson

Very clean, quiet hotel with excellent staff. Breakfast was very good. Definitely recommend. The check in process was quick and friendly. We got a great recommendation for a local meal. Check out was simple and quick. Very friendly and professional staff.

We stayed during Hurricane Irma and were treated like royalty. Mike and his staff went out of their way to provide all of us Floridians with accommodations, connections with local churches, and a safe place for us and our pets. They are the best!

patriciadS7268PA, Front Office Manager at Best Western Suites, responded to this review
Thank you so much for your feedback regarding your stay with us during the recent hurricane. It was our pleasure to accommodate you and your family. We strive to see to it that all of our guests feel at home, and are grateful that we were able to meet all of your expectations. Thank you again for choosing Best Western!

We had made a reservation for a King Size bed and needed a roll away. The clerk who made our reservation said roll aways weren't available but that they would give us a twin size mattress to put on the floor. This was needed since our 6' 7" son doesn't sleep very well in a double bed. When we got to the hotel for a late night check in the gentleman clerk had switched our room accommodations thinking he was doing us a favor. Well he didn't! We didn't get the room we had reserved. We were in town for a funeral and his taking it on himself made for a miserable night's sleep for my family!! When we spoke to the gentleman at the desk the next morning he stood by the decision that was made without taking into account our specific reservation that we had made. We will NEVER stay at this Best Western again. The Hampton Inn is nearby. I suggest you stay with them. They don't change accommodations when you make specific requests!

patriciadS7268PA, Front Office Manager at Best Western Suites, responded to this review
We sincerely apologize for failing to accommodate your room as requested. When we moved you to a double room, we erroneously assumed we were doing you a favor by providing two beds and a larger room for the price of one. We take full responsibility for the lack in properly communicating to all staff your desire for a King bed and a mattress on the floor. We are willing to go above and beyond to satisfy our customers' specific needs, and deeply regret that a misunderstanding led to your dissatisfaction. Hopefully, in the future, you will give us another opportunity to be of service to you and provide a superior experience.

This is a great and clean hotel to stay. The staff are very friendly and make you feel at home. I received the southern hospitality all throughout my stay. It's not overcrowded and sits in a neutral location to a Walmart and other fast food eats; only 2-5 min apart from one another

Mike S, Owner at Best Western Suites, responded to this review
Thank you for your review of your recent stay with us! We are delighted to hear that you enjoyed your stay and hope that you will come again if you are in the area!

This hotel is in a small town and is kind of pricey. The overall stay was good and bed was very comfortable. The breakfast on 7/11/17 wasn't great. Gentleman at the front desk was very friendly ......

Mike S, Owner at Best Western Suites, responded to this review
Thank you for your review of your recent stay with us. We apologize that you were not pleased with breakfast; your satisfaction in every aspect of your stay is very important to us. We are grateful for customer feedback which gives us insight into areas where we can improve! We sincerely appreciate your business and hope to see you again if you are in our area.

Not a bad hotel. The room that I had for the night was large. Separate kitchenette area with microwave and refrigerator. Living room area with a work desk. Small bedroom with bathroom area. Wish the AC worked better to cool off the entire room. The AC cooled off the living room fine but hardly reached the bedroom. Older hotel that has been renovated. Very nice staff at check-in at night and in the morning during checkout. Very small breakfast selection.

We always stay at Best Western Suites when we visit Jackson, AL family and friends. Have stayed there many times over the years and each time, the rooms were spotless, smelled great and plenty of towels. We call it our "home away from home" while we are Down South! The staff are so friendly and nice and the breakfast is great, too! We give this place a 100!

patriciadS7268PA, Front Office Manager at Best Western Suites, responded to this review
We are so glad to hear that you enjoyed your stay!! We appreciate our customers so much and our goal is not just to meet, but to exceed your expectations with each visit! Thank you for being a loyal customer. We hope you will visit again soon!

The staff is very friendly and incredibly helpful. Management clearly cares about keeping this hotel clean and looking nice. Exterior rooms is only negative (if you can even call it that); although it's certainly quicker getting to your car when you just have to walk 5 feet from your door.

I was working in the area and the closest motel I could get was 30 minutes away. The location I was at was filthy and the bed was awful. And since I was working nights, moving is hard to do because of standard check in times. My travel agency was able to locate a room after a couple days at the Best Western in Jackson and they were beyond accommodating and treated me like a member of family that they were concerned about.. It was wonderful!! Every part of the stay was excellent and EVERY employee was an absolute pleasure to spend time with.. I stay at a lot of hotels and most are only memorable if they're really excellent, or really terrible.. This was one of the best hotel stays I've ever had in my 30 years of service work travel, and I'm looking forward to being in the area again so I can stay at this hotel!!

Very good place to stay. Clean rooms that are set up like a small apartment. The owner was willing to help in anyway during check in and the very nice lady who handled breakfast made sure everyone knew she was serving REAL eggs.

Room very clean, breakfast was very well prepared, excellent employees. Great location, easy in and out to main highway. Restaurants in Jackson are decent but mostly fast foods. Check it out for yourself.

This Hotel is by far one of the nicer ones that I have stayed in past few years. The rooms are like small apartments and the Staff is very friendly and very helpful. I travel a lot with work and this Hotel is top notch. I highly recommend staying here and will stay here again when I am in the Jackson area.

Every stay at this facility is comfortable and hospitable. Guests become friends of the staff and visit and linger because they are made to feel like family. The quiet in the rooms is so welcomed and enjoyed.

Comfortable, quiet, restful stay with good service by personable people. I stay often at this hotel and always come away being pleased by the choice and the expereience. Breakfast is always a treat and warm greetings are enjoyed from the staff. Guests tend to become acquainted and a B&B casual atmosphere is enjoyed ....at a hotel.

If you like easy access to your room and easy access to a hotels gym, pool and breakfast room this is your hotel. This was an unexpected gem, easy to find and access. You can drive right up to your door and feel safe and protected, fantastic room, and the staff, well they're some of the best.

Had to come to Linden, AL for a funeral, and my mother doesn't travel without her dog. This hotel was the closest hotel to Linden, AL that was pet-friendly. For a hotel that was pet-friendly,it was extremely clean. It did not smell like any pets had ever been in the room. The room had a mini fridge and I will say again, it was all very clean. There was a continental breakfast, but I didn't have time to partake. I only had one issue. My mother is very skin sensitive, and she broke out in a rash. I believe that because they allow pets they use a very strong detergent on the sheet.

Stayed here while traveling on the Great Loop (TomBigbee). Friendly and helpful staff. Great hotel for the price. Will come back. Breakfast staff were very helpful. Manager called ahead to tell Demopolis BW our group (9 rooms) was coming and treat us right.

Stayed one night with a group of friends while on a jetski trip from Fort Walton Beach thru to Tennessee. Staff was extremely nice and very helpful. As our support vehicle was not on the premises at the time, they offered at the front desk to drive us to pick up some food. Also, when I asked if they had laundry facilities, they said that they didn't, but that they were sure if they checked with the owner, he would let me use his. This morning's breakfast was excellent. French Toast, real eggs, bacon, muffins, fresh blueberries; wish we could have stayed longer, but it's off to Demopolis for us! Thank you for a great stay!

Great stay, very quiet and accommodating while I was working on the graveyard shift while staying there. The owner Mike made it very comfortable for the guys on the crew. I only wish is that this hotel were closer to our work location. I would not hesitate to stay in this hotel again when in the near vicinity.

patriciadS7268PA, Front Office Manager at BEST WESTERN Suites, responded to this review
We sincerely appreciate your choosing Best Western for your hotel needs and thank you for your kind words. It is our pleasure to be of service to you, and hope to see you again when you are in our area!

We had great service. Very courteous and friendly staff and we felt welcomed. Hotel was in a good location. That is all I have to say about this review. That is all I have to say about this review. That's all.

This hotel is conveniently located to the business district of Jackson. Staff was very friendly and helpful. Room was very clean and comfortable. The room was quiet even though it located close to the highway. I would stay here again if I was in this area.

We were on a Christmas trip from Central Texas to Ft Rucker AL. After driving and getting really fatigued from driving, I stopped at a gas station/ convenience store and was fortunate to meet another customer who told me about this hotel. It was about 15 miles away from where we stopped at the store but when we got to the hotel it was very good to relax, get a good meal and have a great nights sleep. Staff was terrific.

Only problem was AC. However, I didnt report the problem since AC worked fine just had to turn it very low. Probably simple fix like low freon. The staff was very accomodating. The room was very clean. The rooms are suites with microwave, refrigerator, coffee pot & separate seating area.

This hotel is run smoothly by some of the most welcoming people I have ever met. The beds there are some of the most comfortable I have ever slept in and I plan on ordering some of the pillows! It is a pleasure each time I stay there. The breakfast is really good too!

Can't say enough about this place, clean well kept , friendly people, great, fantastic, unbeleavable, great value, would stay again, I have to get 200 characters in this thing or they won't let me leave...although it really is a nice place

This hotel, for the price, is an outstanding value. The staff is friendly and helpful. The room is spacious with a kitchenette, sitting room and bedroom. The access to the hotel is directly off the main highway and is easy to get into and out of. We will absolutely staff here the next time we are in Jackson.

Very surprised and impressed by the property. Superb service for this small location yet quality of room was exceptional. Kind size bed was better than in a 4 star hotel. Very relaxing and great price per night. Highly recommended for a business traveler or just passer by. I will be back when next time in the area. Recommended.

Good rooms with a excellent staff from check in to check out everyone handles any need you may have. They are friendly and make you feel at home. There are bigger hotels with more amenities who treat you like a necessary evil but you won't find that here. Comfortable, quiet, clean and personable. I highly recommend staying here when your in the area!

Clean, up to date, safe and friendly. I highly recommend this hotel. The staff was very helpful, the room was extremely clean and the facilities were well maintained. I will definitely stay here as my business travel brings me back.

We had an excellent stay at this hotel, which offers excellent value for the cost of the room. The room and breakfast area looked like they had been recently remodeled; everything was fresh-looking and exceptionally clean. The bed was very comfortable, the room spacious. Breakfast offered more than I would expect for a hotel in this price range. The staff was exceptionally friendly and professional. I would certainly stay here again.

The best experience for a small town hotel. Wonderful staff, rooms are clean and comfortable. We will definitely stay any time we are in Jackson, Alabama. The price is definitely better than up the street.