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Best Western Plus Hotel Jackson Downtown-Coliseum, Jackson

4.0/5  - basé sur 384 notations.
725 Larson Street, 39202-3437, Jackson, United States - See map

Hotels near downtown Jackson, MS, make enjoying the best night life, dining and shopping simple for guests. Staying near this 2017 TripAdvisor® Certificate of Excellence award winning downtown hotel means secured parking and being near hospitals for medical tourism. Need to be near the coliseum? Have plans to attend the Dixie National Horse Show? Staying in this prime location lets guests make the most of any trip. When looking for a hotel near the Jackson, MS, Convention Complex, business travelers also need to ensure the right amenities are on hand like free high-speed internet. Squeezing in a tour of the Mississippi state capitol or slipping away to the famous St. Patty’s Day Parade is much easier when you can stay connected. Plus, hotels near the Mississippi Coliseum make for fast cab rides and low fare so travelers can make the most of the trip. Business travelers with Trademart and those in town for a university event or an event at the Coliseum need spacious yet quiet accommodations. That’s why hotels near UMMC in Jackson, MS, provide the perfect balance of convenience and comfort. When visiting the Veteran’s Hospital, staying near the capitol allows for a little leisure mixed in with business or appointments. Nothing compares to a downtown location, especially when this Jackson property is so inviting. This hotel was renovated in 2013 and features 42-inch TVs in each guest room. A hot breakfast awaits guests each morning and features delicious favorites like eggs, biscuits and gravy, flaky pastries and bottomless Arabica coffee. A fitness center has state of the art machines so there’s no worry about missing a workout, and guest laundry is available to keep guests looking sharp. Located within walking distance to restaurants, this downtown Jackson hotel has everything necessary for a memorable vacation. Book a comfortable stay at Best Western Plus Jackson Downtown-Coliseum and enjoy competitive rates! Enjoy your stay.

Best Western Plus

Hotel Jackson Downtown-Coliseum

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Hotel advantages

  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Silver
 
based on 382 guest reviews
NOTE ISSUED
Excellent
198
Very Good
97
Average
34
Poor
33
Terrible
21
REFER TO NOTICE
Business Business
100
Couples Couples
73
Family Family
125
Friends getaway Friends getaway
35
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western"

3
02/09/2018

Like most best Western hotels, this is a clean property with decent staff. Unfortunately, I also like most best Western hotels, the king size mattress was extremely uncomfortable. Other than that, the room was decent and the setting was average.

"Vacation Trip"

5
31/08/2018

We didn't take advantage of the downtown area but we did eat at a restaurant, Whataburger, next door to the hotel and the food was very good. The rooms were very nice and I would definitely recommend staying there.

"Nice"

4
04/08/2018

The hotel was clean and accommodating, however, there was a musty smell in the room. The beds were comfortable, and breakfast was great. The lady who attended the breakfast bar did a great job. It stayed stocked and very clean.

"Just okay"

2
14/06/2018

Not the best, not the worst. The fan in the bathroom was ridiculously loud and is attached to the light. I had a headache by the time I left. Sheets were worn, not everything was super clean. AC worked fine. The hallway to our room was ridiculously hot. Not in a super safe area.

"Great employees & great breakfast"

5
14/05/2018

A possible leak had happened, & they were in the process of fixing it. Besides that, it was very clean, great size room, wonderfully kind employees, & the breakfast was so delicious. The pool was beautifully clean, & the staff at check-in had cool food & location places to check out. I also really like the shampoo/conditioner dispenser in the shower. It was so cool.

"Good Place To Stay"

4
13/05/2018

My first impression when I drove up in front of the hotel was that all parking was behind secured gates. I like that this level of security was provided. Check in was quick and accurate. The room was clean, the A/C worked well and was quiet. There was plenty of water pressure and a showerhead that worked perfectly. The soap, shampoo, etc. were of a good quality and had a pleasant fragrance. The breakfast buffet was good, well stocked, and kept clean by a couple of very friendly ladies.

"Great stay"

5
06/05/2018

Really enjoyed the stay the breakfast was always full very filling and had one of the nicest people working Mrs Gwen will be back definitely checking in was simple rooms were clean and neat room service was great also

"Quiet place"

5
30/04/2018

Very clean and accommodating hotel... The staffs are sweet .... management (Aaron I think is his name)is great!!! Ms Angela, Sierra, and Gwen are the bomb.com anything you need just ask them and they will do their best to accommodate you!!!! On the week days they pop popcorn for the guest,The breakfast is amazing. It's clean and the parking is gated and only accessed with a key... Very private!!!!

"Needs of the handicapped"

4
23/04/2018

It amazes me that so many of the facilities designated as handicapped accessible are poorly designed. They obviously were not designed by a handicapped person or their care giver. This is a beautiful facility with many nice features, but it is somewhat lacking in this area of accommodation. The mirror in the bathroom is too high to be used by a wheel chair bound person. Also, the bed is too high for a handicapped person. These are not things which can be changed by the employees, but must be addressed at the corporate level. For the price paid ($150 rate, discounted to $139.50 + Tax), I expected the accessibility to be much better.

"Extremely helpful!"

5
16/04/2018

Last minute booking on our way home, definitely delighted at how helpful the staff was. The front desk lady ( I wish I could remember her name) helped recommend dinner at a local place. Boy was she spot on! Great food and a wonderful atmosphere! The room was nice, clean, spacious. The pillows were fantastic! Wish I knew where they got them from! Love it, thank you to the staff for an excellent experience. P.s. They have strawberry waffle mix as well as regular. Something I've not seen before!

"Nice n clean ..."

4
15/04/2018

I was n town on business n book two nite here n loved my stay staff was friendly n very help room are clean n the breakfast hostess Gwen is very attentive.i would stay here again n bring my family when the fair comes to Town.

"Great Stay!"

4
05/04/2018

Staff was very helpful in helping us with printed directions to my cousin's wedding venue in downtown Jackson. Their customer service skills were great. Both were friendly with beautiful personalities.

"Wonderful experience! "

5
27/03/2018

Only stayed one night, but the room was really clean, the continental breakfast was amazing, and Angela at the front desk, as well as the other staff, was so friendly and helpful. Definitely recommend!

Dave P, General Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
We are so glad you had a great experience at our hotel. Angela, is truly an asset to our property, thank you for taking the time to recognize her in your review. We look forward to seeing you again.

"Wonderful"

5
21/03/2018

It was a great location for me & the other parents that stayed during our travel time for HS State Tournament. The staff was wonderful, Aaron & Angela great people. We have used your property the last 2 years and I look forward to coming back next year. Love the property, beds really comfortable. Thanks for everything guys, God Bless!!!!!!!!!!

Dave P, Owner at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Sandra, It was great having you stay with us during the tournament! Congrats to the team! Way to go! Anytime you're in Jackson please feel free to stop by and chat. - Aaron

"Needs decorating and modernising"

3
14/03/2018

Clean rooms with dreadful decor and mismatching everything is what you'll get here. Their prices are keen but you will get what you pay for... a bit of a tired all rounder. Fine for a one nighter, but that's it.

Dave P, General Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for taking the time to review our property, we are always thankful for guest feedback. We are constantly making improvements throughout the property to better suit the needs of are guests.

"Close to Everything"

5
13/03/2018

Spent the weekend in Jackson with family attending the horse show. The staff at this hotel was incredible. The breakfast offered was jam packed. I am not sure if I have ever seen a free breakfast that big. When checking in the staff greeted us with smiles and were helpful throughout our visit. I would recommend this hotel to everyone staying in Jackson. It is also only about 5 minutes to anything you want to do.

Dave P, Owner at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Hey Charley, Thanks so much. It was a please having you all in the hotel. Hopefully we will see you again next year! -Aaron

"Beautiful Exterior, Not much to entice inside!!"

3
11/03/2018

We stayed here on our way home from Florida to Texas March 2018. If not for the kindness of the manager, who called me after I reviewed very negatively on the requested survey, this rating would be worse! The outside of the hotel is very nice and the word PLUS in the name made us think it was pretty nice. Price was $108.00 so that wasn't so bad......until we went upstairs to the second floor where our room was. It was evident they were doing a bit of a renovation, which was ok, but to put us in a room right in the middle of the renovation area was a bit ridiculous. We traipsed through the paper on the floor and the buckets and construction materials and opened the door to our room. At first sight, not so bad but you could tell it was a very old hotel and they had just tried to cover up the "old" instead of tearing out and doing a quality renovation. Small room, loud under the window heat/air unit, made me feel like we were in a dive on Amarillo Blvd rented by the hour. But......after my review, the manager called me up and was very kind and very apologetic. He couldn't understand why they would set us up in a room in the middle of renovation when there were lots of other rooms available I will say, his response was a cherry on top.......but what it was on top of was super disappointing! Breakfast was pretty good except for the spoiled milk. My thanks and appreciation to the manager for his follow up. He's certainly got his job cut out for him, but I think he has what it takes to turn things around!!

Dave P, General Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Hey Johnny, Thanks so much for the review. I appreciate your time during our phone conversation. I can assure you I did not take anything lightly and have implemented procedures that will assure experiences like yours will not happen again. I do hope the next time you are in the area you will stop by and see us. - Aaron

"You have to be Joking!"

1
10/02/2018

We stayed in this hotel Jan 20th and here is a summary of whats wrong with this hotel. Booked on the second floor and the elevators not working, nor was the water on as the city was having issues. When it came on mud came out of the faucets. We couldn't shower nor drink the water. At least half of the rooms were under construction and the halls were dirty. The tv remote didn't work even after replacing it 3 times. Asked to be moved to a room where the Tv might work. Reassigned and when entering the new room it was already occupied. Not easy for people over 70 to go up and down the stairs. Ok, now we needed drinking water and went to the vending machine on first floor, it wouldn't take dollars, so i had to get $6 in quarters for 3 bottles. You would think the management would be concerned enough to offer free drinkable water as the hotel wasn't worth even close to the price of stay. There are 2 gate cards to the parking lot, only one was working. At least the a/c worked even though it rattled all night. At least the desk clerk was apologetic and did her best, management was no where to be found. C'Mon Dave Patel, this is America, and we expect more from private owners of the Best Western brand!

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Joe, Thank you for bringing this to our attention as we had a major water line break which caused many issues with our hotel. We are fixing this ASAP (elevator is now working) and will not rest until everything is back to normal. We appreciate your feedback and hope you give us another opportunity to serve you again in the future.

"A Night of Rest"

4
01/01/2018

My wife and I needed to return home, Texas, from a visit to our daughter's family in Tennessee. We found out 7 to 8 hours is about all I can deal with as I recently broke my ankle and leg. My wife and I contacted several hotel and motels in the Jackson, Mississippi area, our halfway point. Yasmine, at the Best Western Plus in Jackson, spoke to me, took my name and went and checked the available rooms so I would be able to get around without another accident as we had on the way to Tennessee. She called back within 15 minutes and we settled on a room. When we arrived the receptionist, Angela I believe assisted my wife and got us settled in. We had a great rest thanks to these wonderful people. PS unable to rate as the program would not respond.

"Scary from the inside"

4
28/12/2017

I enjoyed my stay here and give the important things high marks. The bed was awesome, the entire room was very nice and better than I expected. The TV/cable was very good. The Bathroom was perfect all around. I used the laundry facility and that was good too. Breakfast was average to the brand and good. I had a very positive experience with 2 of the 3 desk people I came in contact with but the 3rd was too fixed on her phone to check me out. Here is the weird part, the hotel parking lot is surrounded by a low fence and gated. This is on a downtown area and surrounded by other businesses that are not gated. I hardly noticed it when I checked in but it wore at me after looking at it for a while. They either have a problem with thieves and hoods or are overly worried about it, either way the fence is just weird.

"Everything I expect out of Best Western."

5
22/11/2017

As a retired General Manager and Vice President of operations for a Best Western franchise I expect the best. I received that here. If you are in the Jackson, MS area this should be your stop. The service was great from check in to check out. Breakfast was good and complete. Rates are great for the area and it is a safe environment .

"Dirty bed linens"

1
19/11/2017

When We arrived the front desk clerk was very nice. We checked in and put luggage in room and left. When we entered the room it was muggy feeling and the air smelt. The fan was blowing but no a/c and we turned on a/c before leaving. Upon our arrival back to the hotel to get ready for bed I saw mold around the shampoo canisters and on tile surrounding the tub. Cleaned as I could with hot water and a wash cloth. Turning back the linens I see strands of hair, lipstick and other makeup on comforter, sheets and pillow case. I call the front desk to express my concerns and request new linens. This is the same clerk that checked us in. She immediately expressed concern and apologized and promptly brought us new linens. Upon check out, this was a new clerk, the front desk clerk seemed unconcerned with me as she sat on her phone in the breakfast area. As I stood there waiting another employee had to get her attention and she took her time to get up and come check us out. She even seemed bothered by the fact I asked for a printed reciept. Overall worse experience ever at a Best Western and the Jackson area. I will not be returning to this hotel upon future stays.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you very much for bringing this to our attention. I have scheduled maintenance and housekeeping meetings to see what went wrong with your stay. In addition, we are taking immediate action to check all rooms for any issues and will be monitoring our housekeepers to make sure we do not let this happen again. Thank you once again for your feedback. We hope you give us another chance to serve you in the future.

"Disappointing"

3
08/11/2017

Rather disappointing for a best western hotel. Staff rather rude. Swimming pool shut. Bed sheets soiled. And no amenities provided in the room. Also there was a strong stench of smoke. Not good at all.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you very much in bringing this to our attention. Our swimming pool is seasonal so it is closed during fall/winter months. We are investigating the issue with your room and will take immediate action to see what happened with your stay and why housekeeping fell short during your stay. We hope you give us another opportunity to serve you in the future. Thank You.

"Newer hotel, bad maintenance"

2
06/11/2017

Would not recommend this hotel as the staff did not care about fixing anything in a timely manner or at all. I experienced the phone, television, remote, toilet all not working. In addition, the hotel ran out of clean towels. The facility seems to be modern and recently built, but will probably fall into disrepair in the next two years.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your feedback regarding our hotel. I am personally going to be inspecting all rooms to make sure these issues do not rise in the future. I appreciate your feedback and will be meeting with maintenance this week to triple check all rooms for any issues with our remotes, televisions, and phones. Thank You for bringing this to our attention...we hope you give us another opportunity to serve you in the future.

"HORRIBLE"

1
24/10/2017

The staff at this hotel has zero knowledge of how a hotel should be run. We were charged extra fees, the staff has no clue what they are doing or talking about all the way down to the cleaning crew. The manager is never available when you request him. Jackson is a small town so when your home team plays a team that will bring people to your town you don't try and get over on them. I will never stay at your establishment again and I wont be recommending it to anyone.

Dave P, General Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your feedback. I am aware there was an issue with your reservation during your stay and unfortunately our cancellation policy is 24 hours in advance. During events, our system authorizes credit cards to make sure the reservations and credit card holds are valid. If the credit card guarantee is not valid the reservation will be cancelled. I apologize for any inconvenience this may have caused and we hope you give us another opportunity to serve you in the future.

"Good Location"

3
16/10/2017

The front gate never closed on this trip. One of the reasons I stay here in Jackson is the fact it is gated. There were people who were parked in the gates that were not staying there. This hotel is usually on top of everything, but I was disappointed this trip.

"Great value!"

5
11/10/2017

Clean hotel, large suite room, gated parking, good breakfast, friendly staff. Only problem (if you even consider it a problem) was that the ice machine was froze up on our floor but there were 2 more ice machines just an elevator ride away.

"US Vacation"

4
30/09/2017

The accommodation, hotel staff were excellent, and the pool was somewhere to relax after a long drive. The breakfast was disappointing after the quality of other Best Western hotels we stayed at during this trip.

"I love this hotel"

5
15/09/2017

This is my favorite hotel. I like the location, as there several restaurants in walking distance. The hotel is fence, which makes me feel safe. I know my car is safe. Everyone is very nice and helpful. The best part is the most comfortable bed. Wish had a bed like it at home. We used to use other hotels in Jackson, till we stay here. Now this is the only hotel I will stay.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you very much for your feedback. We are doing what we can In making this hotel one of the best in Jackson, MS. We will continue to improve and listen to feedback to become better than yesterday. Thank you and we look forward to serving you soon!

"Disappointed"

2
14/09/2017

Bed sheets had what looked like blood on it. Bed valences soiled. Although the room was non smoking there was an obvious smell of smoke. Pool not open. Refrigerator not working. check in staff seemed uninterested.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for letting us know about your experience with us. We are looking into your situation to see what we missed during your stay to make sure this doesn't happen again. In addition, our pool has been repaired as we were having issues with daily rain in the Jackson area which affected the chemistry of our pool. We hope you give us another opportunity to serve you in the future as we are doing our best to make sure all guests experience a wonderful stay. Thank You!

"Great Place To Stay"

5
07/08/2017

We enjoyed our stay at this hotel. Room was clean and well kept by the house keeping crew. Amenities were good. Location was great as it was walking distance to the trade mart. Front desk staff were friendly and helpful made the stay with our toddler very comfortable. Breakfast was good, variety of options. The security gate kept our vehicle safe and created a safe environment for us to enter and exit throughout the day. Will use this hotel in the future.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your 5 star review! We hope to always do the best we can for all guests when they come visit Jackson, MS and Best Western PLUS. See you soon!

"Excellent Experience"

5
07/08/2017

Excellent hotel. Great breakfast. Staff very polite and helpful. Room nice and clean. Bed was very comfortable. The cost was very reasonable. We really enjoyed our stay and will stay again when in Jackson.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your review! We look forward to serving you again in the future. All the best!

"My Roadtrip"

4
01/08/2017

Capreisha was very helpful. She made the stay worth it! I enjoyed this hotel. The breakfast was much more than I expected. The pool was icing on the cake! It was inviting and the decor in the entryway was thoughfully positioned.

"Great Hotel "

5
30/07/2017

We arrived at 3 AM tired from driving all day. They took really great care of us. Capriesha Benson at the front desk was amazing. The breakfast was great, the rooms were clean, they made us feel like family.

"exellenct hotel"

5
29/07/2017

Here visisting with a family member through UMMC and the Front Desk Clerk Capriesha Benson helped us tremendously! Rooms were comfortable and the other guests were friendly. The breakfast was amazing, the parking area is gated, but nice, it helps to reduce heavy traffic

"Just ugh... Not Recommended!!"

1
25/07/2017

One of the worst stays I've had lately. Maybe caught them on a bad week? Probably not. On business. Booked with the $10 gift card promo. Front desk lady had no idea what I was talking about. You would think with Best Western having a big promo, the staff would be informed. Get my room, nice room near the elevator and ice machine. View was blocked by the front awning... AC was too loud overall and would not stay on when you set it to high cool. TV was nice and had a good cable selection. The furniture in the room was very uncomfortable... The bed was good. The bathroom... The floor was uneven, so the door would not open all the way. I would forget from time to time and run into the door due to it being uneven. Why not fix that? The walls are thin, could here the guy next to me on the phone. The shampoo, conditioner and lotion are in dispensers. The conditioner would not come out. I asked about it and the guy with housekeeping took the bottle out of the dispenser and instructed me to use it that way. Ok... Hairs in the tub and on the walls. The towels were warn out...holes and frayed ends. The ice bucket was cheap... Had a bucket if ice and before I could go 10 steps to my room, the bottom fell out and ice went everywhere. I called the front desk to let them know there was a slip hazard and she felt put out and said they will try and get to it. Nothing was ever done. The bed was comfortable, but stains all over the bed sheets. I was there for three nights. On the first night, I come back to the hotel after being out and my key will not open the gate. I had to get out of my car and go to front desk and they said the keys are programmed for one day only. Huh?? She fixed it, but that is just stupid. I go to get a soda from the machines and the first three I pick are sold out... Par for the course. Do not stay here until they get it together! The pictures are self explanatory...

Dave P, Owner at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Mrs. Williams, Thank you for taking the time in writing us a review regarding our hotel. Reviews such as yours tell us how we are performing and that we have work to do. We will be having a staff meeting regarding this issue and promise to fix this ASAP. Not being able to perform required duties in the hotel is totally unacceptable. From Housekeeping to front desk - these issues will be fixed. We hope to see you again in the future. Thanks, Dave

"Nice place to stay"

4
25/07/2017

Nice place to stay during the trip. Easy to get on back to highway and get into downtown area to find nice restaurant. Staffs are very kind but room need to be more clean. Breakfast was not bad for the price.

"Horrible experience! Do not book with them!"

1
22/07/2017

So sad to say that our family had a horrible experience at the Best Western in Jackson, Mississippi. We canceled our stay there at 1:15 p.m., was told by the receptionist that she would take care of it, and rebooked a room at a Best Western 30 min down the road. Their website says the cancel has to be done by 6 p.m. (Which we clearly did) The hotel still charged us $250! We contacted corporate only to be told, "they are unable to offer any assistance". I am shocked that they would do this when we clearly canceled, and when we booked with the same company. This is not how customers should be treated. I am so disappointed in Best Western. For quality assurance, our phone calls were recorded... surely they could have made this right.

"Just Ok"

3
13/07/2017

It is a fairly clean hotel. Gives the feel of a motel. I guess because everything was basically closed down around it. It felt like a truckers stop, The bed had tears in the sheet and they felt thin but looked clean. There wasnt any odor but I did see a roach in the bathroom.

"Best Western was great"

5
09/07/2017

After years of travel and staying at various hotels, we have been pleasantly surprised by the consistent quality and service we receive at Best Western. They are our "go to" first choice hotel. The room was great, bed very comfortable and breakfast was really very good. The entire property was very clean and the staff very helpful.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for taking the time in writing us a review! You made our day! We are doing what we can to make sure each and every guest experience is a wonderful one. We hope to provide this positive experience to all of our guests when passing through Jackson, MS. Look forward to seeing you next time!

"Comfortable..."

4
03/07/2017

Well kept, clean and with all the amenities you need. Value for money, more than great. Friendly and helpful staff. Breakfast service is more than discrete. To see it from the outside, it looks enclosed, all enclosed and without luminous insignia, etc ... All well-rounded, with access to the parking only with room card. In the area there are many hot tables. Recommended if you are on the road or for a brief visit to Jackson. Unfortunately, the City offers nothing.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your review regarding our hotel. We are doing what we can in making Best Western PLUS a great hotel. Jackson, MS has many things to offer and are working on pointing our guests in the right direction when visiting our great city. We hope to see you again soon! Thanks!

"Fair"

3
01/07/2017

We were disappointed in this best western. All the other ones we stayed at were excellent but this one was sort of run down The sheets were balled An the shower was not clean the furniture was not comfortable

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Mrs. Linda, It was a pleasure speaking with you regarding your experience with our hotel. Any comments that provide feedback gives us an opportunity to improve our property. We are inspecting all of our sheets to make sure this issue does not happen again. Housekeeping and management have discussed this issue and we are taking action. We hope you give us another chance to serve you in the future. Thanks!

"Nice, comfy, safe"

4
01/07/2017

This is our second stay at Best Western. The front desk folks were very nice and friendly. Our room was clean, beds comfortable, and we had everything that we needed. We liked that the parking lot was gated. The breakfast was normal hotel fare. My one suggestion is to extend breakfast to 10:00 or at least leave grab and go options out longer than 9:00.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Jeannie P, Thanks for your time in giving us a review of our hotel. We are always looking to improve our property and will take your suggestions into consideration. Hope to see you again in the near future!

"Loved it"

5
30/06/2017

I really enjoyed. Great prices and friendly service. Will recommend to family and friends. Family member mentioned the bed was so comfortable and room was very clean. Great room service and front desk service

"needs new sheets"

2
29/06/2017

sheets have rough fabric pills; internet was slow; tv remote not changing channels; room odor when air was off; carpet looks dirty (stained;) I had to have my entry card re-coded 5 times; they need a different card entry system;

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Beverly E, Thank you for your review. We have inspected your room and are doing what we can in improving our services. After your comments, we have notified housekeeping of this issue and to take action. In addition, we have upgraded our internet to even faster speeds to see if our guests have a better experience with wifi. We hope to see you again in the future. Thanks!

"How in the hell did this place earn 4 stars???"

1
22/06/2017

I am starting to doubt the reliability of Trip Advisor reviews after our stay at this place. We booked it primarily because of the Trip Advisor rating, but based on our experience with the hotel staff, it does not deserve the one star we are giving it. We were put into a room completely different from the type that we booked and then were told that the hotel was booked and that they could not move us. After some time and talking to the manager, we were moved - but the experience was stressful and unnecessary. The staff does not seem to know enough about the hotel to even answer simple questions. The room itself was okay, but by the time we got into it, we were tired, hot, and very unhappy. Needless to say, our future trips to Jackson will NOT include a stay here.

Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you for your review regarding our hotel. We always recommend guests book with us direct on bestwestern.com to find the best rates and room types when staying at our hotel. When booking with 3rd party websites, you are not guaranteed a specific room type for your stay. We hope you give us another opportunity to serve you in the future as we do our best in making sure all guests enjoy their stay with us. We have converted to a BW PLUS and hope to provide outstanding customer service to you in the future. Thanks, Dave

"Wonderful"

5
22/06/2017

Staff was great, rooms were nice, lobby was modern. HAD to change reservations at last minute and they made it awesome. I only wish they had turkey options for breakfast. The rim was more spacious than I even expected

"Pleasant Stay as passing through"

4
17/06/2017

We spent one night here as we were passing through to Atlanta. The initial room we were in had a bathroom issue but they moved us to a new room and had a good stay. It was a bit odd at first with parking...it is gated parking here...it is secure...not sure if it is just because of the area the hotel is located in or what...it's near downtown, but at no time did we feel unsafe. It was VERY CLEAN and pool appeared very clean as well.

"OK for one night, but not special"

3
24/05/2017

The room is large, but a bit gloomy. We slept allright, the bed is spacious. The water from the shower has a bit of a odeur and the ventilator makes a lot of noise. Breakfast has not a very big choice, but it gets you started.

"Excellent"

5
10/05/2017

This was such a great place too stay I am so looking forward too my next stay the employees went out there way too make sure our stay would be great the room were so clean the bed were comfortable and the bathroom were so clean and nice

"Less than it appears at face value"

2
03/05/2017

The room was not very clean. Our son was crawling on the carpet and his feet and hands were black with dirt in an hour. The shampoo & bodywash were both empty and the door lock was missing 2 of 3 screws and barley hanging on. The couch was terribly stained and had burn marks all over it. The breakfast staff were nice. The front desk staff were ok too. Overall the people were good but the facility needs much more than more coats of paint.

Dave P, Manager at Best Western Executive Inn, responded to this review
Dave P, Manager at Best Western Executive Inn, responded to this review Sarah, Thank you for bringing this to our attention. I will be inspecting your room and all other rooms if needed to fix these issues ASAP. We take great pride in our hotel and falling short on our services is truly unacceptable. I have contacted housekeeping and maintenance to make sure these issues are resolved. In all, we hope you give us another opportunity to serve you in the future. We take our reviews seriously and your comments will not be taken lightly. Thank you, Dave Patel, GM

"Great Hotel Fantastic room"

4
26/04/2017

The hotel was great clean tidy shame about the girl on the reception I think she had a personality transplant, so un helpful to a point of appearing rude. We did received a upgrade at this hotel (not sure why) the room was massive and had a Jacuzzi bath in the bedroom. Great value for money got breakfast included we just had a couple nights to rest up shame pool was closed it is seasonal but the weather was good.

"Best Western near Downtown, Jackson, MS"

5
25/04/2017

We selected this hotel randomly for an overnight visit to Jackson for a concert. It turned out to be an excellent choice and we couldn't have been more satisfied. The staff in the hotel was most accommodating and the decor and cleanliness of the room was exceptional.

Dave P, General Manager at Best Western Executive Inn, responded to this review
Thank you for your great review Julianne! We take pride in providing the best accommodations and service, so your compliments are appreciated. I'm delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel.

"secure and gated"

5
16/04/2017

When we arrived I was concerned that my car would not be safe, because it was gated parking lot. Turned out to be for our protection with cameras. Was another great night sleep with no worries. I would stay here again! Best Westerns are always safe for women.

"Never had a bad experience with Best Western"

5
10/04/2017

We only stayed one night as a stopover on our way to visit family. The room was spotless and the beds comfortable. Breakfast was fantastic - hot bacon, sausage, scrambled eggs, biscuits, and gravy. The staff was incredibly helpful and friendly. The pool was closed for maintenance, but since we were only there one night, can't really complain about that.

"Good night's stay on our way north"

3
05/04/2017

An older Best Western that was updated a few years ago with a clean room that gave us a good night and the usual excellent BW breakfast buffet. Not the quietest of rooms (some freeway noise and trains through the night) and our king bed was a bit jammed into one side of the room but comfortable. Good value all the same and nice staff. Secure parking.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
FulhamPete, Thank you for taking the time in giving us a review! We appreciate your comments and hope to see you again in the future. Thanks again!

"Best Place to Stay in Jackson "

5
31/03/2017

I stayed during the last 3 months in this hotel on and the treatment could not be better. Best breakfast I've had in a small budget hotel yet. The staff is always polite and helpful. My review does not do them justice.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Jesus B, Wow! We truly appreciate your positive words about our hotel. Reviews such as yours fills us up with positive energy and joy. We hope to continue this positive trend for all of our guests! Thanks for staying with us and we hope and pray all is well.

"Good place"

4
28/03/2017

Had a few issues but they attended to every need. Great place to stay. The management is very attentive. They were doing some very nice upgrades while I was there. Should get even better with the upgrades. Good internet speed, fast enough to stream Netflix without problem.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thanks for your review! We do what we can in doing our absolute best everyday. We appreciate your business and hope to see you again soon!

"Covering sports events for newspaper"

5
28/03/2017

This hostel facility and experience would rank with the best hotels which I have used in the last year and that includes the excellent military facilities to which I have access. I have had a lengthy association with the Best Western chain and have had very few complaints.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thanks for your kind words. We do what we can in being the best we can be. Look forward to seeing you again soon!

"Plush accommodations and secure parking"

5
26/11/2016

We returned to Jackson after five years and discovered this wonderful hotel, better than any of the several we stayed in previously. He atmosphere was very nice, rooms clean and various hot and cold options for breakfast . The parking lot was locked behind a secure fence.

"Friendly and Clean"

4
20/11/2016

We had a business meeting to attend and we booked our stay here. I called ahead and asked for the Comfortor and the Mattress pad to be clean due to severe allergies. Front Desk was very friendly and courteous. Upon check in I was slightly concerned as the property was surrounded by a security gate but quickly realized the gate and cameras were for our safetly. We double checked with front desk about clean linens and we checked in the room; they did have everything cleaned. The room was very nice, clean but you could hear the occupants in the next room having a random conversation. My only complaint, I received a call at 5:30am with no one on the other end. Other than that, it was clean and suitable for a one night stay.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your comments. We do our very best to accommodate all of our guests needs, whatever they may be. We are very sorry to hear of the noise in the near by room. Usually the best way to solve a noise issue is to address it as it happens. Whether the solution is to move to another room or find out where the noise is coming from and ask that the noise be taken down a level. We can always fix an issue, as long as we know of the issue as it occurs. Again, we are very sorry for this. We hope that this is not something that would hinder you from staying with us again. We have questions from time to time about our gate and the purpose of our gate is to ensure guest parking. We are in a busy area of Jackson and have had issues in the past with parking. With that being said, the solution was a gate, ever since we have had no issues with having enough parking for our guests. We appreciate your business and look forward to future stays, as well.

"Worst experience at a hotel"

1
15/11/2016

When I arrived, the front desk staff was so accommodating and addressed me by name. They called my room once I made it, to check and see if the room was to my liking. The next morning I went down for breakfast and the front desk clerk, Melissa was behind the desk. I attempted to get coffee but the machine was out. I looked back and Melissa was attempting to ignore me, but I informed her that the coffee was out. Melissa, then sighed saying she just made some. I stated, well it's out now. Melissa, rolled her eyes and came from behind the desk when a white couple walked in to get breakfast. I couldn't believe she didn't want to make more coffee for me. I threw away my breakfast and went back to my room. I went down to check out and Melissa was mopping the floor. I stated that I wanted to check out. Melissa looked back over the part she already mopped and then looked at her mop, letting me know she just mopped. I told her I wanted to check out. Without looking at me, Melissa asked if I checked in with cash or card. I stated card, Melissa then stated that the money will be released back to my card very rudely, and held her hand out for the room keycard. Melissa never once looked me in my face or said thank you. I mentioned Melissa behavior to the cleaning staff and I was told that all black guest are treated like that by Melissa. I called and reported her behavior to the hotel home office, but nothing was done. It's 2016, why do people take positions in customer service knowing they do not respect ALL customers? I will never give this hotel my hard earned money again. It's the south, but that does not make it ok. My skin may be black, but my money is green. I reported this to my employer, and they said they will not do business with that hotel again.

"Very generous"

5
29/10/2016

We were supposed to stay at the holiday inn but they where snobby and refused to help. Best western didn't even snub a nose instead they gave us a beautiful room and breakfast was delicious and various breakfast items available I would go back

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We strive to ensure everyone that stays at the Best Western Executive Inn feels welcome and enjoys their stay. We are a newly renovated hotel and our very proud of what we have accomplished. We try to have a wide variety of breakfast items to choose from, whether it's a healthy choice or a hearty one!!!Thank you for your kind words and thank you for staying with us.

"Average"

4
25/10/2016

When you are leave d a hotel and donot remember iT THE next day, Will say that iT is just average. Room was ok, and breakfast we Europeaan never get used too, at least iT was complimentary and even better then in same,ike hotels where you have to Pay for iT. In our opinieonderzoek THE hotel needed an upgrade.the parking lot was saved by a gate.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We are so very sorry that your experience was just "average". We strive for excellence and do our very best to ensure our guests are always satisfied. If there is anything that could have been better or something that we failed in doing, your thoughts are welcomed. Again, thank you for your comments and thank you for staying with us. We hope that you would allow us another chance to show you our Southern Hospitality!!

"Wonderful bargain and wonderful time!"

5
22/10/2016

We booked for two nights to visit Jackson since we had not been there and wanted to take a different route. This hotel was fantastic!! Only 5-10 minutes from downtown and fun restaurants (and near the state capitol and fairgrounds - which we did not need). Our room was very spacious with separate sitting area, large comfy bed and very clean. And they had a locked parking lot which was wonderful traveling. We didn't want to unload everything! The morning breakfast included in bargain price was a FULL hot buffet and delicious. We toured the nearby Natural Science museum, Sports Hall of Fame, "old town" museum, etc. Jackson is lovely!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for staying with us!!! We value your thoughts and value you as a guest. We take great pride in what we do here to ensure each guest has a "wonderful time". We are newly renovated and our breakfast is something we are always changing to accommodate each of our guests needs. We feel our gated parking is an added bonus to our ever changing hotel. This gated parking ensures guests parking. We are centrally located in Jackson and near so many attractions that the gate became something we needed to ensure our guests would have a place to park. Thank you for taking the time in giving this review. We appreciate all of your kind words. We hope to see you sometime again in the future if ever in Jackson, MS. again!

"Racist staff member"

1
20/10/2016

I checked in on 10/18/16 and checked out on 10/19/16. Melissa, the front desk clerk was so rude and treated me as a inconvenience and not a paying guest. She seen me trying to get coffee, but it was out. I informed Melissa that the coffee was out, she grunted and stated that she just made some a few minutes ago. I didn't say anything else. I went to my room to pack and I came down stairs to checkout. Melissa was mopping the lobby floor. Melissa looked at the area she already mopped and then looked at her mop, letting me know without words she just mopped. She would not look me in my face. I informed her that I wanted to check out. She grunted again asking if I paid cash, I told her no and I paid with my CC. She exhaled and told me the deposit will be released and went back to mopping. I do not appreciate a staff member treating me like an inconvenience instead of a guest. Since I never met her before and to be treated like such, I assumed it was b/c I was black. I have traveled all over the country and to come to my home state and to be treated so rudely is not appreciated. The hotel was beautiful and clean with awesome evening shift staff. Carolyn [--], was superb in getting me checked. Her colleague working with her called my room to make sure everything was superb in my room. The cleaning staff was very nice and kind as well. I asked the cleaning staff about Melissa rude attitude and they apologized and stated that the black guest always complain about her work ethics. I will be informing my employer and friends about how I was treated by Melissa, a representative of Best Western Jackson, MS on Larson St. I would like to thank all the other pleasant and professional staff that made my stay enjoyable. One bad apple spoils the bunch... if wasn't for Melissa the racist, I would've given this hotel 5 stars.

"Fantastic stay"

5
19/10/2016

We stayed here for 2 nights and loved it. The hotel is in a great location, it is quiet, all the staff are super friendly and its very clean. The rooms are modern and beds are comfy. Couldn't ask for more

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for staying with us! We are so pleased to know that you enjoyed your stay. We go above and beyond to ensure our guests have a wonderful stay. We hope you will stay with us again in the future for another "fantastic stay"!! Thanks again for choosing us!

"Bitter Sweet"

2
11/10/2016

The room was nice but the hallways and elevator was dirty, then they charged me twice for my room and I was told if I had a complaint to send the mgr an email. I think that if you make a mistake you would have the courtesy to fix it quickly but instead I caught attitude and then was instructed to send an email. TOTALLY NOT ACCEPTABLE.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for bringing this to our attention. This is not acceptable and our apologies please. This is something we take very seriously. We were very busy this weekend with many people in and out constantly. That is no excuse for what you said was dirty; however, with the Mississippi State Fair in town and many of our guests were showing livestock, it does from time to time tend to get a bit chaotic. It takes constant care on our staffs end to maintain cleanliness and we do our absolute best. We are looking into what occurred with your credit card by speaking with our merchant and can assure you this matter is being taken care of. Again, our sincere apologies on every aspect that you encountered throughout your stay. Thank you for choosing us and hope that you would consider us again in the future. Again, so very sorry for all that transpired during your stay.

"Excellent Hotel"

5
10/10/2016

Great place for a meeting. The hotel staff was incredible and the lobby, room and surroundings was excellent. There's a 24 hour Whataburger located right across from the hotel property. The room was very clean and the electronic key worked great.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind words. We do our best to ensure each guest has a pleasant stay. We are centrally located in Jackson, MS which makes it convenient for pretty much anything, whether it is food you seek or shopping! Thank you for your business and hope you will stop in again in the future!

"Driver"

5
10/10/2016

Staff was vry frndly & upbeat. Always asked of I needed anything when I wld c one in hall. Front desk was pleasant & undrstndng with all nds tht I had. Had a very homely feel during stay. Very knowledgeable about the area area as well. Wld recommend to anyone coming here for Vaca or just a weekend getaway.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking time out of your schedule to give us a review. We take great pride in our work here. We hope everyone enjoys their stay as you have. We work diligently to meet the needs of everyone that stays with us. We appreciate your business and hope that we may accommodate you in the future.

"Great stay!"

5
10/10/2016

Our room & the service at the hotel was great! My only complaint and it really isn't a complaint, is that we couldn't get the wifi working but it really wasn't a big problem. Loved the gated parking! Breakfast was also great! Not just Danishes & cereal, actual breakfast. Will definitely be staying here for our future livestock shows at the fairgrounds.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind comments! We are sorry to hear about the wifi not working for you. We have recently upgraded all of our equipment since the recent storms and we are still having some glitches to work out. Thank you for bringing this to our attention. Our breakfast is something that most of our guests absolutely love! We do our very best to meet the needs of everyone. We look forward to your next stay with us! Thank you for choosing Best Western Executive Inn.

"Jackson Stop over"

4
08/10/2016

Very nice hotel and easy to get to from the highway. We were heading from Dallas Texas to Keene New Hampshire and this was a great spot to stop over. Nice People and good Best Western quality. I would recommend this hetol for both Business or Pleasure. Nice spot.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We take pride in our hotel and our work. We do our absolute best to ensure our guests have a wonderful stay with us. Thank you for stopping through on your trip. We appreciate your kind words and your business.

"Friendly and Affordable"

4
16/09/2016

I travel a lot for work. Any time I come to Jackson, Best Western Executive Inn is usually my top choice. It's often much less expensive than all of its hotel competitors, especially for the level of cleanliness, comfort and central location to the Jackson area.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time to give us a review. We take everything our guests have to say, to heart. We do our absolute best to ensure everyone enjoys their stay with us. We look forward to your next trip to Jackson, MS. Thank you for your business.

"To Columbus, GA"

5
11/09/2016

I have stayed at this property twice in the last 2 1/2 months. The Staff was very friendly and professional in welcoming me to my hotel room. The was a reservation oversight which the young lady working the midnight shift quickly took care of, getting me to my room for a much needed rest and sleep. I overslept the 9 am cutoff for breakfast; I did enjoy the various breakfast selections the first stay. Delicious and fulfilling ! Coffee was available, and excellent. I highly recommend this location for your stay and comfort. Everyone is friendly ! "What-A-Burger" is right across the parking lot.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking time to give us a review. We are very pleased to know you enjoyed your stay with us. We are sorry to hear that you missed out on our breakfast your entire stay but happy to know you did get to enjoy it on your first morning with us. We understand our late arrivals are quite tired and all they really want is a nice, comfortable bed. We are happy we were able to accommodate you during your stay. Thank you for choosing us and we hope to see you again soon!

"Great Best Western"

4
07/09/2016

This hotel a great value for the money. It was very clean and well decorated. The gated parking lot was definitely a plus for security. Having hand sanitizer at the breakfast station makes it obvious to guests that they need to clean their hands before handling food.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We have recently renovated and take pride in our décor. We are very pleased that our gate gives our guests the security they need; however, our gates initial purpose was to ensure guest parking. We have so many events that take place in the area we decided to install the gate for that purpose. We do not cut corners where cleaning is involved either and with the hand sanitizer at the breakfast station, we hope our message is clear. Cleanliness is a must and we can all take advantage of this and we like to think having small reminders around the hotel such as the hand sanitizer, says cleanliness is very important to us. Thank you for staying with us and hope to see you again soon.

"Excellent business suite accommodations!"

5
06/09/2016

The gated access was a pleasant appeal and used with ease. This location had an outdoor pool that was small, quaint but pleasurable as well! I enjoyed the size of the room, an office setting as the hotel is an executive inn. And, let's not speak of the continental breakfast selections...It was so thorough and good, I wanted to invite people over to enjoy along with me. So, though my appetite's not that big, the choices were phenomenal! Thanks for a great stay!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind comments. Our gate is such a plus for us because not only does it make our guests have a sense of security but it also ensures that all of our guests have a place to park. There are never any worries where parking is concerned because of our easy access gate. We are so pleased to know that you enjoyed breakfast with us. We try to accommodate all of our guests needs and that includes breakfast. We have a variety of items to choose from for our breakfast menu. Thank you for staying with us and hope you will join us again very soon.

"Fine for a night"

3
06/09/2016

We stayed here for one night on the way to Memphis. We were first given a very musky room but the girl on duty changed us instantly and then called us to insure we we were happy with the second room. There is a laundrette and small gym downstairs as well as a small lounge so it's got most things you'd need. It's also got a pool outside but we didn't use this as it was raining. The service at the desk was pretty great I have to say and made up for any other issue we might of had. I wouldn't be rushing back but it does the job.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time in giving us a review. We appreciate our guests and make a point to go above and beyond to ensure our guests have what they need. We are very sorry for any inconvenience you encountered on your stay with us. We pride ourselves on our customer service and are pleased to know that your issue was handled in a very timely manner. Again, we are sorry for what you experienced at first but pleased to know we were able to make it right. Thank you for staying with us and hope you will consider us for future stays.

"Will be Back"

4
04/09/2016

The staff is friendly, room was clean and bed was comfy. Gated parking and close to restaurants and Belhaven University. Nice flat screen TV and spacious room with fridge and microwave. We will be staying here again when we come to Jackson.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you very much for staying with us. We appreciate your kind words. We do our very best to make sure each guest has a comfortable stay with us. We take our guests comments to heart. We are pleased to know you enjoyed staying with us. We look forward to your next trip!!

"Group of ladies weekend of crafts show, flea market, outlet mall, casino"

5
28/08/2016

We liked the hotel and its staff, they were very nice and helpful, the hotel was clean, the beds were comfortable, and it is a gated hotel. We liked that a pass card is used to enter hotel and gate. We would stay there again. Also the location is great!!!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind comments. We are conveniently located in the center of Jackson, located near the interstate for easy access. Our gate is an added bonus because it ensures guest parking. We take pride in our work to ensure that our guests have a wonderful stay. Thank you for your business and hope to see you and your group in the future.

"Chicken bones and bug bites"

1
25/08/2016

The room seemed clean enough until closer inspection. The toilet had curlies on it, and the floor had a chicken bone near the empty garbage can. I also woke up with bug bites on my ankles. The staff was nice, but it's hard to walk out with a smile on you face when you encounter this type of silliness.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for making us aware of this situation. These are things that should be reported to the front desk immediately so that we may fix the problem as it occurs. If we do not know there is a problem, we can not fix it. Obviously a clear oversight on our part and we are very sorry that this is something you had to go through during your stay. This is not something we take lightly. We take our job very seriously and do our best to avoid issues as you have come across. Again, we can only fix what we are made aware of and we have looked into this particular incident to ensure this does not happen again.

"Great Hotel - Friendly Staff"

5
24/08/2016

I was happily surprised with this hotel. I visited this hotel on a business trip. When I initially arrived I was unsure of the hotel because it was set back from the road behind another business. My fears were unfounded though - I was greeted by a friendly staff member at the front desk who had me checked-in fairly quickly. I located my room fairly easily as there is only one elevator. My room was clean and put together when I first arrived. Initially the water in my bathroom would not turn on; however a quick check with the front desk let me know that they were aware of the situation affecting several rooms and were working to resolve it. In no time the water was back on. I was on the second floor above the entrance to the hotel and heard no noise from the street that night - the room was very quiet. There are several fast food restaurants within walking distance of the hotel. From my room, I could see a Whataburger, an Arby's, a Taco Bell and a Wendy's among others. I ended up choosing to order food from a local pizza place and it was delivered directly to my room. When I went to check out in the morning, I spoke with a lady named Melissa at the front desk. The hotel does not offer luggage storage in the typical sense, but she was willing to place my luggage behind the front desk for pick-up when I returned. She made sure I understood that the typical no guarantee applied to this situation. I returned promptly at the end of her shift and obtained my luggage. For me, Melissa going the extra mile with this service turned my view on this hotel from "this is a decent hotel" to "if I return to Jackson, I will seek out staying at this specific hotel again". It is the customer service of employees like Melissa that will win me back to specific hotels time and time again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you so much for all of your kind words. We do our best to go above and beyond to ensure our guests have a wonderful and comfortable stay. Our staff treats everyone as they would want to be treated, and as you can see, quite well. Your kind words speaks volumes and very much appreciated. We are so pleased to have had you and look forward to many more stays in the future!!

"Perfect location for travellers"

4
20/08/2016

The highlight of this hotel is the location. Finding it was easy and it's proximity to the highway was perfect. Once there, the check in was smooth and my room was clean and tidy. While it had a slight musty smell, it didn't detract at all. I needed to use the laundry which was also a welcome bonus. When the dryer didn't work and I reported it to the desk, it was fixed the following day. A surprise given this was a weekend. The breakfast was easy to access and it was not crowded. There were plenty of towels and the pool was also a delight to use, especially as I had it to myself while I waited for my washing. Whilst the location was not the most scenic part of Jackson, it suited me perfectly and at a reasonable price.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Hi Patricia! Thank you for your time in giving us a review. We are so very pleased to hear that your stay was as pleasant as you have said. We do our best to make sure everything is up to par and if it isn't, we are quick to respond, as you have noticed. We do apologize for the smell; that too, has been looked into and taken care of. We appreciate your business and look forward to any future trips to Jackson, MS.

"Great Hotel"

5
13/08/2016

We stayed here on our way to Alabama. We usually stay in the Holiday Inn but I have to say that this was a fantastic choice!!! The hotel and rooms are very clean and comfortable. The staff was great and the breakfast was AMAZING!!!! I highly recommend this hotel if you need a place to stay in Jackson!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for staying with us. We have recently renovated and are still working diligently to improve our hotel on a daily basis. It is always great to hear when our guests have noticed all of our hard work. Our staff goes out of their way to ensure everyone has a comfortable stay. Again, thank you for choosing us for your lodging needs and hope to see you for future stays at our "great hotel".

"Passing through "

5
12/08/2016

Very impressed! Newly updated throughout and they working on the landscaping. All of the staff was very nice. The room was spacious and comfy. My only complaint would be that they could use some softer beds. But other than that everything was nice!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We do our absolute best to accommodate everyone's needs. Our apologies for the bed not being as soft as you would like. Everyone's voice matter's and is heard. Thank you for noticing all of our hard work. Thank you for your business and look forward to you "passing through" again.

"BAD ACCIDENT, BEAUTIFUL HOTEL [GREAT BREAKFAST & STAFF MADE DAY BETTER]"

5
09/08/2016

-stayed at best western [725 larson street jackson, mississippi] great breakfast, really awesome king size bed. plenty of blankets and 4 nice full size pillows for your head. -42'' digital television / great remote / excellent movies to watch / friendly staff, especially the front desk / nice smiles everywhere / even the maintenance. -excellent breakfast , best breakfast i have had in a long time; scrambled egg's toast, bacon, sausage, cereal, grits, home made biscuit's, etc. you name it they probably had it. -security entrance & exit need room key. gated / security parking lot for your vehicles.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Mr. Darrell, Thank you for all your kind words. We do our best to accommodate each and everyone's needs. We hope that everyone that stays with us has a wonderful stay as you have had. We take pride in our work in each department. We thank you for staying with us and look forward to your stay each and every time.

"Cool spot "

5
09/08/2016

Was a little skeptical of the areas because it was hidden from the road. But as soon as we walked in everything was great. Rooms were decorated beautifully and very clean. Woke up to an amazing breakfast prepared by Gwen who is arguably the sweetest person of my whole journey from the west coast. Melissa at the front desk was a cutie as well... Highly recommend.....

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all your kind words. We love hearing when our guests have had wonderful experiences such as you had. We put our heart and soul in our work and are so pleased to know that it shines through. Thank you for staying with us and would love having you guys again.

"Deceiving "

4
05/08/2016

When we pulled up to this site we were really concerned because it sets back off the road and is very bleak looking. But the rooms are really nice and exceptionally clean. Very nice would recommend for an overnight on the road. Pool , breakfast included

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Hi and thank you for your time in giving a review for us. We appreciate all your kind comments. We are very pleased to know you enjoyed your stay with us. We are newly renovated and take pride in all our hard work. We thank you for your business and look forward to future stays, as well.

"Oh! Is that right?"

2
28/07/2016

Adequate for overnight stay. Staff misinformed as to policy with their vendor (Priceline). Upon checking in asked for room with two queen beds because we were travel with two young grandchildren. Clerk said room assigned was king with sofa bed, which would have worked but no bedding and could not be changed. . Called the desk to order once in room. Also show clerk receipt from Priceline stating room type assigned at checkin. I would never stay here if not highly discounted. Avoid if booking direct.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for staying with us and thank you for bringing this matter up. We have a lot of bookings through third parties and we appreciate the business that it brings us. With third party bookings comes issues with choices of room selections. We have no way of changing their website in which to book certain types of rooms. Third parties offer lower prices at which we only offer certain types of rooms at that low price. The best way to make a reservation and assure you, as a guest, get everything you need at time of booking, is to actually book through your hotel directly. That way we can assist you in finding the best room for you and your family. Our standard rooms come with a king size bed with sleeper sofas in them. If our guest needs to use our sleeper sofas, we are happy to provide any bedding for that sofa. We are very sorry your experience did not meet your expectations. We do thank you for your business.

"Adequate for overnight stay"

3
24/07/2016

We had a nice experience at the Best Western on our road trip from Texas to Florida. Rooms were clean and relatively quiet given proximity to highway. Front desk was helpful. Price was hard to beat. No ice in the ice machine, though. Parking is gated requiring key card entry which is nice.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. We do our absolute best and like to go above and beyond to meet our guests needs. If there is something anyone needs, we address the matter as it comes to us. For everyone's convenience, we have an ice machine on every floor. Unfortunately, at times when we are busy, it may require a guest go to another floor. We strive for excellence and thank you for your business. We hope to see you again soon.

"Vacation"

2
23/07/2016

We stayed one night on the way to Pensacola. the room smell of cigarette smoke and no wifi. The comforter was not clean. Drawing in ink on the comforter. I have stayed at Best Western several times and never charged a deposit. Carolyn Crowe

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Ms. Carolyn we at the Best Western would just like to apologize for not meeting your needs. We are a non smoking hotel, unfortunately we still get guests that take advantage of this policy and for that I am very sorry to know that your room was one that had been smoked in. We have addressed all issues in regards to this and in regards to the cleanliness of your comforter. We have also fixed out wifi issues that we had going on during your stay. All of our equipment had crashed due to the recent storms in the area. We have since purchased all new equipment for this reason. Thank you for staying with us and again we apologize for all that inconvenienced you and your family.

"Nice, clean rooms"

4
23/07/2016

We recently stayed in this hotel for one night. The room and bathroom were very clean and had everything we needed. The beds were very comfortable and the air conditioning was wonderful. The hotel felt safe, although not being on a large piece of property, but we were thankful for the gated parking lot. My only complaint is that the girl working the front desk was the same girl who was in charge of all of breakfast. It was way too much for one person on a busy Saturday morning. She was doing a great job trying to juggle it all, but there needs to be two people on the busiest mornings. The phone was ringing off the hook and people wanting to check out while coffee cups and juice needed refilling. Maybe someone just got sick at the last minute. Another small suggestion is, when customers are checking in, try to figure out another way to verify a phone number besides calling it out in front of other customers. Just a small confidentiality thing. We would stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for staying with us and for bringing this to our attention. We strive to be the very best and hope everyone enjoys staying here with us. Our apologies for any inconveniences you may have endured during your stay. We are always looking for ways to improve. We will keep all in mind you have suggested and make sure this problem is addressed and taken care of. Thank you for your business and hope to see you and your family again very soon.

"Newly updated"

5
21/07/2016

This property has been newly updated. There is a fence around the parking lot that makes everything feel a lot safer. My daughter loved the pool with the dolphin tile in the bottom. The front desk clerk was very nice and even popped popcorn that night for guests. Free breakfast was also good. We have no complaints about this stay. We would stay again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time and for letting us know how well you enjoyed our hotel. We do our absolute best to ensure that our guests have a wonderful stay. We hope to see you again very soon.

"Family Vacation"

5
19/07/2016

This was the best hotel. It had the most friendly staff, excellent buffet breakfast (better choices than most hotels)(family loved the bacon), great pool 3ft-5ft (saltwater pool), and super clean. This is the cleanest hotel I have ever been in. The bed were very comfortable with perfectly white sheets and plenty of pillows. The room was spacious with a large flat-screen tv, mini frig, microwave, coffee maker in it on corner, and spacious hidden closet (the entire door was a mirror). And the shower was the bomb! Excellent water pressure and the shower head was large and sprayed wonderful jets of water (definitely not a wimpy shower). We LoVeD this hotel and hated to leave it.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. We strive for excellence and are always looking for new ways to improve. We do our absolute best to go above and beyond the call of duty to ensure that our guests have a wonderful stay. We try to make sure our breakfast is plentiful and meets our guests needs. Thank you for your business and hope to see you again in the future.

"Not what I expected"

3
15/07/2016

I arrived at 11 pm and was told, I was just about to cancel your reservation, I didn't even ask why. There was not access to the front desk, you had to talk and transact thru a glass and she didn't know how to use a gift card, I really like Best Western hotels because of the beds but this one is not par for the chain. Plus the wifi didn't work!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Ms. Anett for taking the time to give your review. We welcome all comments and are always striving to improve in all aspects of our hotel. We do have 24 hour service, unfortunately we do close the lobby around 10pm every night and do our business through our night window. We are very sorry for any inconvenience this may have caused you and your family. Typically, our hotel policy is for us to cancel all reservations by 6 pm unless the guest has given us notice otherwise. We are currently giving extra training in areas regarding the process of travel cards. Thank you for your patience with this matter. Our wifi is being handled as well. We do our very best in addressing any and all issues that may or may not arise in any given day. Again, thank you for your patience and thank you for your business.

"Decent stay but could be better"

3
15/07/2016

My wife and I stayed here on our trip from Dallas to Destin, FL. Front desk staff was very nice and accommodating. The parking lots are secured by access gates which gives you a nice sense of security, but maybe raises a red flag this property isn't in the greatest area. It was a long walk from the parking lot to the elevator and difficult to maneuver the luggage cart past the pool, down a narrow walkway with little lighting and no ramps. The room was clean and smelled pleasant. The beds were too firm for our liking. Our bathroom door kept dragging on the tile each time you opened/closed it making a terribly loud noise which was very distracting (we reported it the next morning and were told it would be fixed. Breakfast was fair but their pancake machine was broken. They had eggs, biscuits, ham, gravy, and the usual bagels, cereals, etc.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in giving us your thoughts. We are always striving to do better. Our gates original purpose is to ensure our guests have a parking spot. We are right next to the coliseum where a lot of events take place, so to ensure our guests have parking spot when they arrive, we thought it best to install a gate, the security of it is just an added bonus. Thank you for letting our front desk know of issues that occurred during your stay. This has been taken care of as well. We are very sorry to hear that you had trouble with the distance from your car to your room, we welcome any thoughts on how this could be improved. We hope you had a wonderful trip to Destin, FL., and we thank you for your business!!!

"Hidden gem"

5
14/07/2016

Great price for a 2 queen room. Fantastic decor & presentation. Staff friendly enough, but could be more inviting and welcoming. Decent sized pool for the size hotel it is, but could use a good cleaning. Plenty of outlets in the room for charging mobile devices. The biggest negative was the gate around the parking lot. It's a very large detractor for first impressions.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you so much for your review! We welcome any and all comments, good and bad. We take our comments to heart, we listen to what you have to say. We have recently renovated, so it is always good to hear that our guests are noticing and enjoying what they see. We see our gate as a good thing in the sense that it was installed to ensure parking for our guests. We used to run into many issues with not having enough parking for our guests, being that we are so close to the Coliseum. Since we have the gate, we have not had any issues with that. Thank you for your business and hope to see you in the near future.

"Not the greatest"

2
13/07/2016

We traveled with a family of 5 and made our reservations over the phone with Best Western. We were promised 2 queen beds and a sofa sleeper. After traveling 14 hours in the car, we arrived and were told their hotel did not have sofa sleepers. After asking if we could have an additional room or if any accommodations could be made, they simply said no. So, one of us slept on the floor for 2 nights. Very disappointing.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for letting us know of what happened during your stay. We are very sorry to hear you were given misinformation. Unfortunately, all of our rooms that have two beds in them do not have a sleeper sofa. Our only rooms that have the sleeper sofa are our suites and single standard rooms. We are sorry that your stay turned out as it did and will guarantee this will not happen again. Thank you for your business and we would love to have a second chance in showing you guys our southern hospitality.

"Nice Stay"

5
05/07/2016

It was a nice stay, very comfortable, clean, good breakfast and I would recommend it. Family friendly hotel, microwave and refrigerator in the room which I consider a bonus. It was located across from a stadium but there was nothing going on so it was nice and quiet.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Marie for your review. We value our guests thoughts on our hotel. We hope everyone enjoys their stay as well you you did. We do our best to accommodate all of our guests, whether it is for business or pleasure. Thank you for your business. We hope to see you on future trips.

"Nice, safe place"

5
04/07/2016

My husband was put off at first by the hotel behind the gates--but I wish all hotels had this safe access, especially if you are a woman traveling alone. And I have had friends who have had their car broken into while staying at a motel/hotel. The room we had was very up to date, clean and well-appointed. A really good value --about $100 with taxes for a kind bed/seating area. Good breakfast in the morning too.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Cathy!!! We are so pleased to know you enjoyed your stay and how nice it is to have our guests notice all the hard work we have put into renovations. Our gates original purpose was to guarantee parking to our guests, being that we have so many events that take place in the area. We are glad to know that it served another purpose for you, as well. Thank you for your business and hope you will be back soon.

"Pleasantly Pleased!"

5
01/07/2016

I was very pleased with the room, safety, cleanliness, comfort, good breakfast choices, internet, & staff! You just never know when you book "sight unseen," but I trusted Trip Advisor, and I'm glad I did!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Elizabeth!! We value all our guests have to say about our hotel. We take great pride in our customer service and are always striving to improve. We are always adding and taking away from our breakfast according to our guests needs and wants. We are so pleased you had a wonderful stay. Thank you for trusting TripAdvisor and thank you for your comments! Hope you will be back again soon!

"Great hotel!! A welcome surprise!"

5
29/06/2016

I can't say enough about about the Best Western Executive Inn! All of the staff members very friendly and courteous! The decor of the entire hotel is fabulous and you won't find a cleaner hotel. They also have a wide selection of food items on their breakfast buffet. I also like that it has a gated parking lot. I will definitely chose this hotel the next time I come to Jackson MS!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind comments. We are happy to know you enjoyed all aspects our hotel has to offer. We do our best to always stay up to date, whether it is with our decor or what we offer on our complimentary breakfast. Thank you for your business and hope to see you again soon.

"Comfort and Satisfaction"

5
27/06/2016

The Best Western Executive Inn was very nice! Great choice for a business trip to Jackson, MS. I would recommend this hotel to anyone wanting to relax in this area. It was close to stores and restaurants. The staff was very nice along with the rooms.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Lavandace for all of your kind words. We are very proud of our hotel and take pride in all we have accomplished with all the recent renovations. Our staff goes above and beyond to make sure our guests have a pleasant stay. Thank you for your business and look forward to any future stays with us.

"Exceptional Staff"

5
22/06/2016

When travelling with our two grandchildren to Texas (approx. 1600 miles) we planned to drive 8 hours one day, sight-see the next day, then travel 8 hours again, then sight-see, then travel, etc. We wanted the kids to end each sightseeing day swimming and tiring themselves out. This would make them less restless on the 8 hour travel days. Indoor pools usually stay open till midnight while the outdoor pools close by 10. When I made advance reservations I noted the ad said the Best Western had an indoor pool but when we arrived, they had an outdoor pool. I told this to Miss Carolyn, who was on desk duty, she investigated and found out the other Best Western in Jackson, MS. had the indoor pool. My reservation was for two nights, we were tired, so I agreed to stay for one night only. Miss Carolyn apologized for the misunderstanding, on my part, and cancelled our reservations for the next night without penalty. After checking in, we went to the pool with our grandchildren. Miss Carolyn came out to check on us, provided the kids with extra towels, gave us directions to the local eateries, and made us feel very welcome. The next day she printed out directions to the Children's Museum and the Jackson Zoo. With service like that, we decided to spend the next night there as well. The rooms were exceptionally clean, the staff exceptionally cordial, and Miss Carolyn a treasure. I would recommend staying there if ever in Jackson, MS. By the way, the pool was wonderful and the kids loved swimming outdoors. Thank you Miss Carolyn. PA. Grandmother.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you Ms. Saundra for taking the time to give us such a wonderful review. We do our very best to make sure all of guests are treated with the utmost respect. When our guests need something, whatever that may be, we try to accommodate them to the best of our ability. Ms. Carolyn is a wonderful asset to our hotel and we appreciate all of her hard work, as well as all our employees. Thank you for your business and hope to see you again soon.

"Friendly Staff and Very Clean"

5
05/06/2016

The hotel and room was very clean. No complaints at all. The staff was very very friendly and they have a really great hot and cold breakfast daily. I liked that it was gated in and you have to have a card to get in. Very safe! Overall I was very happy with my stay. This was a trip to visit with a sick relative.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
We are all so very pleased to know you had a pleasant stay with us. We take great pride in our customer service and always strive for excellence. Thank you for your business and look forward to many more in the future.

"Exceptionally - Unacceptable | Staff's Opportunity To Make A Difference (Missed)"

3
01/06/2016

The experience with the staff was unacceptable. 1. Hair located in sheets, Called front desk, staff brought "us" sheets to change the bed. :( 2. Night staff contacted guests at 5:00a.m.!! because they needed to complete their "Night audit". Room was reserved with credit card to hold only. Guest mentioned to night clerk upon check in that cash payment would be rendered on check out. No notes were documented causing the staff and management to contact guests at 5:00, 6:30 and again at 7:40 a.m. Management said, "Most people do not visit front desk on checkout. We needed to make sure you didn't try to leave without paying". A huge an incorrect assumption. (Cedric, Dave Patel) Hoping for a calmer experience at breakfast, the pancake machine was not available. Mozetta replied to my inquiry, "It won't be ready. There's no more bags of batter." Poor service. Non-caring staff. No sense of care or urgency. Just another day.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Our deepest apologies for your stay with us. Rest assured this matter has been addressed and taken care of. We are always looking for ways to improve our service. Thank you for making us aware of this situation and thank you for your business. We would like to invite you to come back and take note of the improvements in all the ares in which you addressed.

"Great stay"

5
26/05/2016

Awesome experience. I was away from the hotel and could not find my purse. I called the front desk and asked if she would go in our room and look for it. She didn't hesitate. She called me back and let me know it wasn't there. When we checked out she asked if I had found it. Very caring staff. Clean room that smelled great and really good breakfast. Loved the price and everything about our stay. We will stay here when in Jackson.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in your review. Our staff does all they can to make sure your needs are attended to. We want everyone that stays here to have a wonderful experience. We are so very pleased your stay was a great one. Thank you for your business and hope you come back soon!

"Good spot for an overnight on the way to Gulf Shores"

4
24/05/2016

Stayed overnight on the way to Gulfshores. Very clean and accommodating. Spacious 500 sq ft room with comfortable king bed. Large flat screen TV. Breakfast was more than adequate but not really note worthy.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for choosing us on your way to the beach. We are always adding and taking away from the breakfast area according to what our guests are telling us. We value your thoughts. Was there anything that you did not see that you would have enjoyed more? We are so pleased to know that we were able to accommodate you and your family. Thank you for your business!

"Father"

5
24/05/2016

Awesome stay! Staff friendly and very helpful. Room excellent. Could not have asked for a cleaner room. Bedtime was very quite. ?????? if you are looking for a place to stay I would absolutely recommend this place.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind words. We hope everyone that stays here has an excellent stay as you have had. We do our best in making everyone feel as close to home as possible. Thank you for staying with us. We hope we will be able to accommodate you on future stays.

"Remodeled hotel - free parking in a locked lot"

4
23/05/2016

We did not have a reservation but were able to get a room. Parking is in an enclosed lot, and you need a room key to access the gate. The hotel looks like it has recently been remodeled, and everything was clean and attractive. The breakfast room was busy, but everything was nicely arranged and the food was good. Staff were helpful and pleasant. I appreciated the guest laundry.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. The gate is an added feature to ensure guest parking as we are close to downtown and so many events take place in this area. We are pleased to know you enjoyed your stay and have taken notice to our hard work in renovations. We are always adding breakfast items according to our guests that travel. Thank you for staying with us.

"OUTSTANDING!"

5
22/05/2016

Me and my wife had a great time @ the Best Western on Larson St. That is a hotel that has had some major upgrades from bedrooms, to the breakfast, as well as the parking. Bedrooms feature directv, along with comfortable bedding. The pool and the lobby is newly designed and looks sharp. Parking is Inclosed and that is great for safety being in town. I'm looking forward to the next time I stay there.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all your kind comments. We have worked diligently to make sure all accommodations are up to par for all of our guests. We take the time to see what it is that our guests want and we do our very best to make that happen. Thank you for your business and look forward to seeing you in the future.

"Nice Place"

5
22/05/2016

Awesome place. The staff is friendly. The rooms are nice and clean. Very spacious. Beds were very comfortable. Flat screens with satellite. Lots of choices to wet within walking distance. No smoking, but has very easily accessible smoking areas. Would definitely stay again

"Take note"

3
14/05/2016

Drove thru town and needed budget-conscious lodging. The hotel was surprisingly surrounded by gate access but I understood it to prevent nearby venue patrons from parking there. The hotel had gone under some reconstruction so there were some noticeable improvements. In general, I found the hotel to be safe and quiet. The hotel staff were kind, friendly and professional. Showers worked great. The breakfast station was very good and adequately stocked. There seemed to be few hotel guests compared to nearby hotel. You can tell that the hotel does care and wants to promote their establishment. However, I had only one primary concern about this hotel: the water color in the toilet was yellow. I question if this is 'normal' and was related to the establishment vs. the area. As a frequent business traveler, I had to downgrade the rating to average. Otherwise, the review would be very good.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Dear UCI Alumni 1991, I would like to apologize for your issue with your room. We have discussed this with our renovation crew to make sure this doesn't happen again to our already cleaned guest rooms. We value our guests to the fullest and want every guest to be satisfied during their stay. Thank You for staying with us and hope to see you again in the future. Thank You, Dave Patel, GM

"Good Breakfast"

5
09/05/2016

Basic, but very clean. Polite personnel. The breakfast attendant did a nice job of keeping everything clean, well stocked and orderly. Biscuits & gravy, scrambled eggs, bacon, sausage, taco fixings, cold cereal, pastries, etc. My husband and son used the fitness center.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review! We are always so pleased to hear that our guests are enjoying their stay when they choose us. We are always adding to our breakfast and that is by what our guests request. We do our very best to go above and beyond to ensure that each guest has what they need. Thank you for your business and hope to see you again soon.

"Home sweet home"

5
27/04/2016

This is my home away from home in Jackson! The decor was great in the past and now they have updated exerting from the lobby to the rooms in a new modern style. Even the hot breakfast line up (always great) has gained some new items. I definitely recommend a stay here and I'll continue to return "home".

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for choosing us as your home away from home! We are always striving to improve on our hotel whether that be with the breakfast items or the decor. We want everyone that stays here to have the kind of experience you seem to have each time. Thank you again for staying with us and look forward to seeing you again.

"Stay at Best Western Hotel"

5
25/04/2016

My experience with this hotel was awesome, the rooms, the service is number 1, I would recommend this hotel to my family and friends who will be traveling in and out of the states, this hotel should be put on the map for its cleanness, and it service.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review! We are so very pleased to hear that your stay with us was a wonderful one. We welcome everyone that chooses to stay with us and always hope that each and every guest has an experience that they enjoyed. We do our very best to make sure that happens. Thank you for your business. We hope to be doing business in the near future.

"Best Western Jackson MS"

4
22/04/2016

It was a one night stay. The hotel was a good value for the money. It is in a convenient location. The room was ok, furniture in the room was not comfortable. the stay was good for one night on a quick trup

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in reviewing us. We are always looking for ways to improve on our hotel. I am very sorry that we did not meet all of your expectations. We are in a very busy location and are close to many attractions in the area, I am happy to hear the convenience was of your liking. Again, thank you for your review, we will make a point to see what the actual problem was with the comfort level of your stay. We thank you for your business and hope to see you again.

"Staff was excellent"

4
21/04/2016

The staff was very helpful. Our room was neat and clean. Breakfast was good with many choices not to mention delicious. The parking was secure and we felt safe in the area. Easy access from the highway. Again it was the staff that made the hotel!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all of your kind words. We take great pride in our customer service. We do our very best to go above and beyond to make sure you and everyone that stays here has an excellent experience. Our breakfast is one we are very proud of as well. Our breakfast attendant is sure to make it a point that everyone is taken care of, as well. Thank you for your business and hope to see you soon!

"Gracious and accommodating staff, large clean rooms, great breakfast!"

5
19/04/2016

The manager and staff really went out of their way to accommodate my husband's disability. When we asked for a shower chair, we were upgraded to the jacuzzi suite with a walk-in shower and bench which we were very grateful for. The hotel is very clean, on a quiet side street about a mile from the University of Mississippi medical center. Breakfast was tasty and the parking was secure. This was our second stay; we will definitely stay at this hotel on each of our visits to Jackson.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time to give us a review. All reviews are very important to us because we get to see what we are doing right and where we can improve. We do everything we possibly can to make sure each guests needs are met. We are so very pleased that your experience was a great one. We look forward to doing business with you and your family in the future. Thank you again

"pleasure to stay here"

5
02/04/2016

This hotel is gated in which adds extra security. The entire staff was friendly and willing to help with any questions or concerns. It is TRULY a non smoking hotel. The room that we stayedin was the king suite. The beds were very comfortable as well as the entire room. They actually have real breakfast food and not your typical muffins and juice. The breakfast was fresh and plentiful. The staff was thereto make sure there was enough, and if anything ran low they would cook more. The dining area was very nice and comfortable as well. I will be staying here on my future visits to Jackson.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. With each review we get, it enables us to be the kind of hotel that our guests want. We take great pride in our customer service. We strive on excellence and want each experience here at our hotel to be one you will remember and want to come back for. Thank you for your business and look forward to much more with you all.

"monthly"

5
30/03/2016

I really love this hotel. I stay once a month for at least one night. The room is always clean, and the beds are super comfortable. Everyone here has always been nice, They always have a good breakfast!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in reviewing us. We take each review to heart because we strive on excellence and want every experience to be superb! We are very pleased to know that your stays with us meet your needs every time! We look forward to seeing you again soon. Thank you for your continuous loyalty to our hotel and our brand!

"Nice Hotel"

4
30/03/2016

Very nice people and maybe the best chain hotel breakfast I've had! Very nice updated décor. The woman who was looking over the breakfast buffet was very very sweet and offered to make some pancakes for me...that was a first!!!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review!! We are so pleased to hear when our guests have a pleasant stay. We do our very best to make sure that happens with everyone each time! We try to make each stay feel as if it is more of a personable experience, hands on kind of experience. That ensures us that we are doing what we have set out to do, so thank you!! We welcome you and any guest back in the future!Thank you for choosing us!

"Very friendly staff, beautiful rooms, excellent breakfast!"

5
26/03/2016

Our stay was really nice! It is apparent that the hotel was recently renovated as the rooms and lobby are very modern looking and have nice appliances, furniture, decorations, etc. There was a fridge and microwave in our room which was nice too. The breakfast was excellent! We got to meet Gwen and she was really attentive and made us feel welcome and at home. Great coffee, variety of food, and comfortable atmosphere. It was the perfect start to our long day of driving ahead of us, and we're very appreciative to her and the staff for making our stay so enjoyable.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. We take pride in our customer service and do our best to make sure everyone has the same experience, that being excellent! We have recently renovated and are about to begin more renovations on the exterior. Thank you for your business and hope if you are ever in town again, we will be your first choice!!

"Just OK"

2
26/03/2016

Clean. Comfortable beds. Good security in parking lot. Water is a dingy rust color. Staff was just ok; Not terribly helpful. IMPORTANT NOTE: Hot breakfast is NOT until 9:00; only until 8:30. That ruined the stay for us because we believed breakfast was served until 9:00. Well, it is, as long as you mean ONLY the cold pastries, and not the eggs, pancakes, ham, bacon, biscuits, etc. They refused to bring out more despite many guests complaining while we were there.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review. I would like to apologize first hand for not meeting your expectations. With each review, we take the time to listen to you, our guest. You are very important to us and want you to be able to come here and relax and enjoy your stay. Again, we are very sorry for having had gone through this. If you ever get out around this area again, we would like to invite you back and give us another try. Thank you for your business and again hope to serve you again in the future.

"Clean, Comfy and good."

5
26/03/2016

Nice design. Comfy bed. Good internet. Just and overall great stay. Nice, clean decor. Clean room and a super comfy bed. The only drawback was that someone had previously smoked in the room. Not the best part of town, but the hotel more than made up for it. I stayed at a Holiday Inn Express the previous week and it sucked compared to this. A really good value for money. I'll be back.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for giving us a review. We take our guests feedback seriously and take pride in making sure your stay is a wonderful stay. I am very sorry to hear of the smoke smell. We are a smoke free hotel; unfortunately, we have guests that will still smoke in their room. That being said, we will see to it that our rooms are checked and re-checked if need be. Thank you for your business and we are so pleased that your overall experience was a good one. Look forward to your business in the future.

"friendly staff, clean, reasonable price, wonderful breakfast in lobby"

5
22/03/2016

gwen is simply amazing! she is friendly, and makes sure everything is professionally set up each morning. loved the food there and looked forward to a great start each morning. the room was clean and i liked the decorations. the staff at the front were friendly and always made me feel like a valued guest. the staff overall created a comfortable environment for all the guests i saw. i also liked the 24 hr coffee, orange juice and water availability. that made it nice to not have to go over to the gas station late at night for those things...

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you so much for all the wonderful things you have said. We are a friendly bunch here at Best Western and we work together. We feel if we work together, our guests, that being you, will have a very pleasant stay. We try to make sure each and every person has that experience and feels as if they are a valued guest. Taking the time just to smile and ask how someone's day is or topping off their coffee at breakfast, these are things that make a difference, that is what we do here! Thank you for staying with us and hope you will be back again soon.

"Don't get caught looking at the building, come on in!"

5
20/03/2016

The outside is nothing to look at, possibly scary, drab, sketchy, fencing to protect the cars (which is a good thing), but adds to the outside persona. The inside is great! Everything inside is super nice. Seems like new everything, lighting, furniture, fixtures, carpet. Clean smell, great atmosphere. Front desk staff was nice and expedited the check in process. Room was clean, all new, or seemed new furnishings, giant TV (with HD). Microwave and fridge in the room. Wi-Fi is pretty weak. Bathroom clean, soap/shampoo dispensers in the shower! Beds were seriously as comfortable as any hotel beds I have EVER slept in. Great pillows, too! Continental breakfast was fresh and well-maintained, had someone in charge of replenishing it. Fitness center, had 3 pieces of working equipment, fresh towels, working TV, water fountains across the hall.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in giving us a review. Kind words, such as you have expressed, always makes us feel as though we are making a difference. We do our very best to work together to make sure your stay is special and that you feel comfortable. The inside is; in fact, newly renovated. We are about to undergo a few new things for the outside, so perhaps it won't seem as drab or scary. On another note; the gate, as we express to all our guest that seem weary, were put up because of the area being so busy with many different events. We kept getting concerns with having no parking for our guests, as others at these events would just take our parking. The gate has put that to a hault, being that you must have a key to get through. I hope this has shed some light where that is concerned. We are pleased to know you enjoyed your stay. That is what we aim for! Thank you for your business and hope to see you again soon.

"Excellent stay"

5
20/03/2016

Hotel close to concert venue, room was large and clean. Check in and out was very quick and breakfast was great. I would highly recommend this hotel. There is a security gate to get in and get out and made me feel really comfortable.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. We greatly appreciate any feedback. We do our very best to make sure each guest feels comfortable during their stay. We have a great team here, and take pride in our work. Thank you for your business and hope to see you again. Thanks!

"Outside.. Blah... Inside Room... Wow"

4
18/03/2016

Pros: Easy Check in Easy check out 11 am check out time Don't use Hotwire you can get a better deal directly from them Very comfortable beds Very clean beds ( yes I checked the inseams of the mattress and under) Very clean rooms (no dust, unwanted hairs, or crumbs) The bathroom was recently remodeled Kids will love the soap dispenser in the shower Nice staff Room includes fridge and microwave Has the best customer reviews on Trip Advisor compared to the area hotels Gated Parking- Felt safer Popeyes, Taco Bell, and Wendys are all less than a mile away Flat Screen television Cons: Gated Parking- Am I in a bad neighborhood? Why is it needed? Across the busy highway from the Coliseum (You can walk to the State Fair with small kids AT YOUR OWN RISK) What-A-Burger across the parking lot Looks VERY mediocre from the outside *I did not eat breakfast or swim in the pool. It looks as though they only have an outside pool however, you are still in a gated lot so safety should not be a concern, I guess....*

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time to give us a review. We are very pleased to hear you enjoyed your stay. We work together to provide each guest with the best service they can get. Our property is gated, the reason being is because, as you just stated the Coliseum is nearby which means there are all kinds of events that take place there. Just recently, Alan Jackson was in town to perform. We used to get a lot of non guest use our parking for free which left no parking for our guest. What we decided to do was invest time and money into making our parking area for our guest only. You must have a guest key card to enter. Ever since then, we have had no issues with that. So I hope I have shed some light on your question. Again, thank you for staying with us and hope to see you in the future.

"Better Than Expected"

5
17/03/2016

I was pleasantly surprised. Room was very clean. Amenities were very nice. Bed was comfortable and I slept well. Staff was very attentive. Breakfast buffet included warm and cold items along with take and go items. Buffet exceeded expectations. Very economical rate for amenities provided. I travel here rather frequently for medical care and this will be my go to hotel from this point forward.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in reviewing us. We get a lot of feedback from Tripadvisor and take what everyone says to heart. We strive in exceeding what our guest expects. We work as a team here and are glad to see that our hard work is paying off. Thank you for your business and hope to see you very soon.

"Pleasantly surprised!!!!!!"

5
15/03/2016

We stopped here about 10:00 at night because the rain was too bad to drive any further. Not expecting much at all. Hoping for a clean bed. Opened the door to the room and could not believe my eyes. Double queen room was HUGE!! And beautiful! Everything was clean, bed very comfortable. Very large bathroom and clean. We went down for breakfast the next morning expecting the usual pastries and fruit. There was all that, in addition to seasoned potatoes, ham, bacon, eggs, biscuits, gravy. And it was good! Overall, we were extremely impressed with every aspect!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all your comments. I will say that we are pleased to have exceeded your expectations. The rain was perhaps unfortunate, but turned out to be what seems to be a very good night for you all. We take a lot of pride in keeping up our hotel with what most people would expect; in the case with you, pleasantly surprised! Thank you again for your comments and thank you for your business. I hope we can accommodate you in the future.

"Excellent Service"

5
15/03/2016

I stayed here for a work trip for one night. The staff was great. They were very attentive and willing to help. The location is good. Plenty of places to eat. Close to downtown. The room was clean and modern. Good for business stay...quick internet. Will come back.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you so much for your kind comments. We work as a team here at Best Western Executive Inn and in doing so we are able to get things done that need to be. We are in a good area that stays busy most of the time and where some places might not be as attentive, that is where we shine! We are so very pleased your stay was a great one and hope to be doing business with you again soon. Thanks again.

"Great little hotel"

5
15/03/2016

This is a great place to stay. Was in the area due to a family member being in a nearby hospital. Went here because of reviews. Clean room and bathroom. Very friendly staff. Washer and dryer on first floor. Free continental breakfast. The whole hotel is surrounded by a gate and you have to use your room key to get inside gate. Felt very safe here. Would stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your time in reviewing us. We are in a very busy area of the state capitol; therefore, we have a lot of events we cater to in the area. With that comes issues with parking and such, this is why our guests feel so secure here. Our guests know that whatever is going on in the area, they always have somewhere to park safely. We do our best to make sure each and every guest feels safe and you know that we are doing our best to keep our hotel up to date with all the modern amenities. We like to be hands on and are here for you, the guest. Thank you for your business and hope that we can be here for your future needs that are more of a pleasure stay than anything.

"Great Breakfast Experience!"

5
15/03/2016

Very friendly, excellent breakfast display, voices and service. Best of any BW I have stayed at. Location was easy to maneuver and get to other places. Easy access to highways. Felt vehicle safety was very secure with electronic gate for entering and leaving premises.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time to give us a review. We take a lot of time in preparing our breakfast and not only that but we like to make sure it is something that we would enjoy as well. Our location is in a very busy area and we have the pleasure of serving not only BW regulars but new comers as well. We do our very best to make sure every guest feels safe and comfortable because we want you to come back. Thank you for your business and hope to see you on future outings you may encounter.

"Would never recommend or plan return stay"

1
14/03/2016

The location was quite scary and not well communicated at the time of booking. The reviews I read were really good, but my review didnt match up. Front desk staff seemed not to care much about guests, not going out of their way to assist. No extra linens for the pull out bed and we had to go downstairs to get them. Pull out mattress was stained and extremely gross. We sprayed EVERYTHING down with 91% rubbing alcohol solution. Hotel was "out of pillows". Gated parking was a bit unsettling. Made us feel as if we were not in a safe location.

"Not the "BEST" Western Experience"

3
13/03/2016

This was not the best experience I have had at a Best Western. The Good - the staff were friendly and customer service was fine The Average - Location The Not So "Best" - the common areas need a refresh, trash was in the common area and stairwell when I checked in late afternoon. It was still there when I checked out late morning. Which shows no one walks the premises or if they do, don't care how the hotel is presented. the carpet in the room and the hallways are dated and need replacement. Shower/Bathroom was dated. The Worst - Though not a hotel facility issue, my stay occurred where many young adults (high school age) were on-site. The group was loud, noisy, smoked by entry doors, and frequently ran uip and down the hallways.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
To whom it may concern, Thank you for taking the time in writing us a review. Reviews such as yours give us insight on what we can do to improve our property the best we can. We have recently renovated with new carpet in the hallways and rooms, new upgraded bathrooms with quartz countertops, air conditioners and more. I am surprised you felt as though it was dated as it was just recently installed. I would like to apologize about the dirty common areas. We do have maintenance and housekeeping staff are required to take care of the common areas and I will be discussing your review with them. In all, we truly care about our property and are always looking for ways to improve in quality and service. We will do our best to make sure we take the necessary steps to prevent this from happening again. We hope you give us another opportunity to serve you again in the future. Thank You.

"Jackson MS"

4
11/03/2016

Very nice property in downtown. Staff is very helpful and attentive. Rooms are very clean and the bed is one of the more comfortable I've slept in. Direct TV offers you all the channels you can ask for.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your response on our hotel. I am so pleased to hear that we are meeting our guests needs. We are always here to help in anyway one might need. Our housekeeping staff and our front desk staff always do their work to the utmost. We have a great team that are team players. Thank you for your business and hope to see you again soon.

"BEST Western"

5
04/03/2016

We like the in room jacuzzi and extra large room. The food is better than Marriott and everyone was very friendly! I was also surprised by how comfortable the bed was. This was a great value for this business trip.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all you have said about our hotel. We do our very best to make sure each guest is taken care of and enjoys their stay, whether it be for business or pleasure. Thank you for you business and hope to see you again in the near future.

"Great Stay in Jackson, MS"

5
01/03/2016

This is a wonderful property for business or pleasure travel. It is well located and easily accessible to highways and local interests, restaurants, etc. Friendly service and great accommodations. Very comfortable and convenient.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. We take great pride in making sure all of our guests have all their needs met and that everyone has a nice stay. We are so pleased to have had business with you and hope we can in the future with any needs. Thank you again!

"Great location near restaurants, stores, and the capitol"

5
10/02/2016

We stayed here for one night since we were visiting the state capitol. The location is great with lots of restaurants and stores. The room was fantastic, spacious, clean, and in great condition. It must have a new couch as the cushions were very firm (Room 214). It has a coffee maker and refrigerator. The breakfast was to our liking as we are easy to please. The room has an extra luggage table which is great for us as my husband and I pack separate luggage bags (carry on size). It may seem trivial but two bags and one luggage rack means using a chair, the floor, or the desk. The bathroom has mounted dispensers for soap, shampoo, and conditioner in the shower area. There is a lotion dispenser however it was either out of product or not working properly. As it is great for the property to have the dispensers, I like taking the extra products with us to use for future travel. Internet was great. We would stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your kind comments. We are a newly renovated hotel which would explain everything being in great condition. We strive for excellence, and are very pleased to know your stay with us was to your liking. We do apologize for the inconvenience the lotion dispenser may have caused but can assure you that everything has been taken care of. Thank you for your business and look forward to your next visit to the state capitol.

"Great location, price, and stay!"

5
05/02/2016

We stayed here for one night since we were visiting the state capitol. The location is great with lots of restaurants and stores. The room was fantastic, spacious, clean, and in great condition. It must have a new couch as the cushions were very firm (Room 214). It has a coffee maker and refrigerator. For an extended stay, a microwave would be excellent for a guest. The breakfast was to our liking as we are easy to please. The room has an extra luggage table which is great for us as my husband and I pack separate luggage bags (carry on size). It may seem trivial but two bags and one luggage rack means using a chair, the floor, or the desk. The bathroom has mounted dispensers for soap, shampoo, and conditioner in the shower area. There is a lotion dispenser however it was either out of product or not working properly. As it is great for the property to have the dispensers, I like taking the extra products with us to use for future travel. Internet was great. We would stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for all your kind comments. We are always happy to hear when our guests enjoy their stay and all the amenities we offer for everyone. We do our absolute best to make each guest feel welcome. Thank you for your business and hope to see you in the future!

"Very Satisfied"

5
04/02/2016

I stayed at the Best Western for two nights for a conference in Jackson. I was very pleased with the experience. Breakfast was great, the bed was comfortable. The room was spacious and the furniture was great.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for taking the time to share your experience at our hotel. We are always happy to hear when our guests have had a great experience. Thank you for your business and look forward to hopefully seeing you in the future.

"Excellent"

5
01/02/2016

The beds were so comfortable and the dispensers in the bathroom was a very smart idea and convenient. The gated parking lot was also nice, knowing my vehicle was safe during the night. The breakfast was good, overall quality was good. Will definitely stay at this Best Western again when in Jackson, Ms.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
We are very pleased to hear you had a great experience with our hotel. We take great pride in what we do here and make a point to meet all our guests expectations and more. All of our employees strive to succeed and hopefully; in a sense, make you feel as if this is a home away from home. Thank you for the time you spent in writing us and for your business.

"Very nice hotel. The room and bed were well-appointed and comfortable."

4
20/01/2016

Traveling from Texas to Jackson, MS on business, and needed a hotel room for the night. Was pleasantly surprised at how wonderful the rooms were. Updated and super clean and fresh. I normally have trouble sleeping in a strange bed; but not here! Awesome bed and sheets and pillows. I also like the fact that the premises are gated and locked. This was a big plus for me, as I had a valuable stained glass panel in my work van. No worries about the van! Used the exercise room. Very nice. Breakfast was also very nice. I would stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank You very much for taking the time in writing us a review! We appreciate your kind comments and look forward to serving you again soon. We take great pride in providing the best service we can here in Jackson, MS and are always striving to be better. Take Care!

"Nice place to stay. Conveniently across the street from Fair Grounds."

4
17/01/2016

Had to stay here on business for three days. I left paperwork at home and the staff was great about letting me use their fax to help get it to me. They were very hospitable. Room was clean and free movie channels. I like the gaited secure parking lot because this area is high crime. The breakfast was eggs, gravy biscuit, waffles, cereal, bagels, ham, sausage, etc. So it was a good complimentary breakfast. I wouldn't hesitate to stay here again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for the time you spent in writing us. We appreciate your business and look forward to your future business with us, whether it be for business or pleasure in the Jackson MS area. We strive to always make the guest feel as comfortable as possible and help in anyway we are able to. Thank you again.

"Good Place to Stay in Jackson"

5
15/01/2016

Stayed here for the MS Blue Marathon in downtown Jackson. Hotel is conveniently located just off I-55 and with quick access to downtown. Our room was spotless and had up to date styling. No complaints at all. Gated parking was a huge plus in this area. They do allow pets - which is something I normally try to avoid, but there were no issues with hair, stains, or bad smells in our room. I would definitely stay here again if I needed to be in the downtown Jackson area.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your great review. We are very pleased we were able to make your stay convenient and comfortable. Our newly renovated rooms are something we take great pride in as well as the cleanliness of the entire hotel. We hope to see you again soon. Thanks!

"Nice stop!"

4
15/01/2016

Beds were comfortable with clean room and bed coverings and breakfast was good! We pulled in late and it was a relief to lay our heads down at a nice place for an affordable price. Don't be shy to stay here. Quiet rooms with no thin walls. Got to see family of deer outside too! Great stay!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
We are very pleased you and your guests enjoyed your stay with us. Our housekeeping staff are quite detailed as they take pride in their job in making sure the rooms are neat and clean. We hope to see you and your guests again soon. Thank you for your kind thoughts.

"Patrice Thigpen "

5
05/01/2016

Patrice Thigpen checked me and my family in on yesterday she was so attentive and joyful and kind. She is a very happy but professional person. But this Brittany girl on the other hand was very rude and non chalant. Don't want to deal with her on my next trip

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
I would like to apologize for the experience you had with Brittany. I will definitely bring this to her attention and as well commend Patrice on the experience with which you had with her. We like to think of our staff as team players and this matter will be addressed accordingly. We look forward to you future business with us. We take pride in our hospitality and do our very best in accommodating all of our guests needs.

"Comfortable and Safe"

5
05/01/2016

The beds were so comfortable and the dispensers in the bathroom was a very smart idea and convenient. The gated parking lot was also nice, knowing my vehicle was safe during the night. The breakfast was good, there was a few issues but overall quality was good. Will definitely stay at this Best Western again when in Jackson, Ms.

"Sweetest Front Receptionist"

5
27/12/2015

I cam into the hotel with nothing at all, not even a telephone. Brittany helped me get in touch with my people, using her personal phone, in North Mississippi so I could get a ride home. She made me feel like a normal person who who wasn't being judged based on my current situation. I will pray for her tonight. Thank God for her. -TC

"Good Value, Room, and Secure Parking"

4
26/12/2015

The value received with the staff, complimentary breakfast, gated parking, and comfort of the room were very good! The room service did not happen one of the mornings, but when it happened, it was very good.

"Awesome place to stay for extended stay in Jackson"

5
25/12/2015

I was moved to Jackson on advice of my physicians as I waited for my son to be born with a heart condition. I pretty much lived in the hotel for 3 weeks before he was born. I will have to say that it was an awesome experience. The staff was amazing , especially Patrice and Michelle. These ladies can take care of whatever you need ! Also ever morning there is an awesome breakfast waiting for you with a super friendly lady that will get you whatever you need. The room was very clean and I never had any issues with housekeeping or needing anything for my room. It has a gated parking lot which made me feel a lot safer if I came back to the hotel at night. Overall the location of the hotel is right near I-55 and easy and quick to get to the hospital for all my appointments and easy to get to any shopping or food you might want. This hotel made a stressful situation a lot more bare able for an expecting mother .

"Great Experience "

5
21/12/2015

I checked in Saturday 12/19/2015. When I checked in the receptionist was very informative and helpful. I don't remember her name (I'm bad with names), but she is an African American with dark skin and a beautiful white smile! Once I was in my room, I realized that the WiFi wasn't working. I called to the front desk and the receptionist told me that she was working on that problem. When it was fixed she was nice enough to call my room and let me know. Breakfast the next morning was good, filling and free! The lobby was also decorated for Christmas. Everything was great! Thank you all again and Happy Holidays!

"Healthissues"

4
21/12/2015

We stayed here while receiving treatment at Jackson Medical for an extended period which puts a lot of pressure on the staff. They came thro with shining colors, all of them and the hotel was very clean, accessible to all locations and very safe Parking in locked gates was a nice feature for us

"good stay"

5
18/12/2015

traveled to jackson and stayed in BW. Rooms were large and spacious. Staff was kind and helpful. Morning breakfast was ok. location was near restaurants and several fast food chains. location was near downtown which made sightseeing. We encourage people to check this one out

"Bed Bugs"

1
17/12/2015

I am writing this review on behalf of my family, who traveled without me. My wife, two sons and mother in law went on a 7 day cruise two weeks ago. The ship departed from New Orleans on a Sunday. They left St. Louis on the day before and drove into the night and ended up staying at this property. The plan was to wake up and finish the drive to New Orleans after a good night's sleep. That is exactly what happened. The stay was uneventful. No issues...until Sunday afternoon when they were on the ship. My wife said that my youngest son (who has very sensitive skin) started to get really irritated and began scratching his upper arms and shoulders. My wife said it wasn't long after that, that she began to itch as well. They both had numerous small bites on their arms and shoulders. It didn't take long before my older son experienced the same. Bedbugs...no doubt about it. They were about to depart, so she did not have time to contact the hotel. They were gone for 8 days, but even when they got back, I could still see the bites on them. My wife contacted the hotel this week and was told "someone else had also notified them and they have since sprayed the room". That's it. No apology, no refund, no free room at another BW property...just a "thanks for letting us know". I understand that bed bugs are not necessarily a sign of a dirty establishment. They could have been brought in by anyone. That said, it's definitely not the fault of the person staying in the room, either. I'm not about trying to get things for free, but if I were running a business, I would have absolutely taken care of the person's charges, if for no other reason the inconvenience of you and your kids being bitten and scratching like crazy when you should be enjoying a cruise.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you very much for your concern with our hotel regarding bed bugs. Please private message me at your earliest convenience and we will take care of this issue promptly. I totally agree with you on what needs to be done regarding this situation. We believe in 100% guest satisfaction and any issues that do arise we ask the guest to please ask for the manager when filing a complaint the hotel. Your issue is our issue. We have treated all rooms and have taken care of this issue dealing with bugs. Thank you very much for your stay and once again, and we have taken care of this issue to make sure it doesn't affect our future guests.

"Would Stay Here Again"

5
16/12/2015

Very polite front desk staff. The room was excellent: decor, cleanliness and comfort! I did not have time to enjoy the breakfast, but it was made available to me. The check-in and check-out process was smooth and the price was great for the accommodations provided. I was in town for an interview and decided at the last minute to stay an additional day. I switched from the hotel I stayed in the first night to this Best Western and I'm so glad that I did. The hotel parking lot was also gated, which added additional security. I would definitely stay here again!

"Excellent Reception"

4
14/12/2015

Checked into this hotel after a difficult day expecting the usual. I was pleasantly surprised with the above par service and professionalism from the young lady behind the counter, her name is Patrice, understanding the type of truck I was driving (a piggyback set of three) she took the extra time to evaluate the size and suggested that I could park it in the lot instead of across the street in the dark and not having to lug my luggage that far to the hotel. Wish there were more people like her in this industry, it would make my time on the road a little more bright.

"great stay"

4
14/12/2015

Very pleased with the room. The room was clean and updated. Breakfast was great with a variety of items to choose from. Hotel was gated and the location was good. The bed was comfortable. We only stayed for one night but very pleased with the overall experience.

"Managment lack of concern"

2
12/12/2015

At check in you have to sign a waiver which states they are not responsible for loss or damaged items. Not being able to cancel without being charged I signed. They have security gate for parking. When you swipe your keycard the gate opens. Before I could get through the gate crashed into my rental car. Manager came and fix the gate and left. Never came inside to address the issue with us. This was rude and disrespectful. Needless to say I didn't take my car outside of property to find food. Very little choice of restaurants in walking distance. Will never stay there again. In addition the bed wasn't comfortable!

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Loretta G, I would like to apologize for your experience with us at our hotel. The hotel gate opens for a very long time before it begins to close. We always suggest that guests enter the gate when the keycard is swiped and to not wait around. Regarding the situation, I was not aware you were at the hotel waiting to speak with me regarding this incident. I will be discussing this with my staff to ensure we communicate property for the needs of our guests. Best Western Executive Inn is located walking distance to many fast food restaurants and a short drive to many local and franchised dine-in restaurants. We have restaurant guides at the front desk with many options to choose from during your stay in Jackson. Once again, I would like to apologize for your experience with our hotel. We have and will continue to invested heavily in our property in quality and service.

"Good motel in sleazy neighborhood"

4
04/12/2015

We stayed at the Best Western Executive Inn while our motor home was having some work done. The motel is very nice and clean. The neighborhood is not very nice but there is fenced parking and you must use your room card to get in. The breakfast is amazing. Fresh scrambled eggs, potatoes, sausage, bacon and all the other usual eats. No toaster waffles. Thank you Gwen.

"my review"

4
29/11/2015

hotel had been redone- i had stayed at this hotel previously about 3 years earlier- huge improvement with updated look. The location was very convenient to every where I had to be or go. I was familiar with this hotel

"Clean and kind"

5
25/11/2015

We chose this hotel to stay at, while our daughter had her baby nearby at the University of Mississippi Medical Center and subsequent heart surgery for the baby that week. We were prepared to switch hotels after a week, in case we were not satisfied by this hotel. We are still here...on our second week (due to baby's seriousness in the NICU) and did not switch. We are completely satisfied. This hotel staff has gone beyond the call of duty. They honored a good price for our lengthy stay. They have accommodated our unusual needs dealing with our two year old grandson we are taking care of while his mommy and daddy deal with a very sick new little sister. In particular I want to give out shouts to these staff members who have been so kind this past week: Ms. Gwen in the breakfast area (she even brought us some homemade banana bread!), Ms. Patrice, Ms. Michelle, Ms. Brittany, and Mr Cedric at the front desk at all hours and helped for finding places different needs (even made a list of possible restaurants to use on Thanksgiving Day tomorrow), Mr. Kenny and his wife were so amazing and kind when we were in a room on the second floor before the baby's birth. We have moved to first floor for different bed accommodations after baby's birth. Thank you! Thank you! Thank you! They made a very difficult situation away from home much more tolerable.

"Terrible"

1
21/11/2015

When I first got there in Jackson to this hotel it was in a bad area. You can't even get inside the gate without an access code and the added protection is because of the crime area that it is in within Jackson. The place from the outside looms horrible and the curtains look nasty too because I seen stains from the outside window. This hotel is in a bad area and I would not sleep here for even an hour or thirty without my life or car being taken away. Stay away from Jackson city all together and yes I drove through it all

"Very comfy"

5
18/11/2015

Great value for the price. Free breakky and wifi and parking, we easily got our moneys worth. Was close enough to everything we wanted, staff friendly and our room was very spacious and comfortable. Would stay again for sure.

"Great hotel"

5
04/11/2015

Extremely comfortable hotel with excellent friendly service and lots of little extras like breakfast and laundry facilitates to make it a great stay. The bed was very comfortable so we were rested for our road trip next day. Very hard to fault - much better than a number of 5 stars we have stayed in.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Wow! Thank You very much for your kind comments! We hope to see you again soon! Take Care!

"Nice looking hotel with great staff"

5
26/10/2015

Didn't expect such a delicious breakfast. Staff was very kind. Rooms and hotel was updated very nicely. Only complaint is the smell of cigarette smoke in our non smoking hotel and cheap complimentary toothbrush. Otherwise great distance to downtown and very close to fast food restaurants.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank You very much for your comments and how we can improve! We are always looking for ways to be better everyday! Hope to see you again in the future. Thank You!

"Great stop over"

5
22/10/2015

We spent a night at Executive Inn Jackson, MS while traveling from Alabama to Texas. Reservation was made online. We were a little worried when we learned State Fair was going within walking distance of hotel. Once we were inside, we never heard anything from outside. The room was clean and very comfortable. Gated parking was also a nice feature. We would definitely recommend hotel and would stay again if in area.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank You very much for your 5 star review! We appreciate your business and hope to see you again soon! All the best...

"Great Place to stay"

5
21/10/2015

Very nice place to stay in Jackson. Close to the Fairgrounds and a nice breakfast. Very nice staff. Rooms were clean and neat and the bed was very comfortable. The fence around the hotel made me more comfortable also

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for the 5 star TripAdvisor review. It is great to hear that you enjoyed your stay with us and loved our service and our delicious hot breakfast. We hope you see you on your next visit! Take Care!

"Will choose this hotel again"

5
18/10/2015

Great rooms and the complimentary breakfast is a full, hot meal. Appreciated the fitness room and the recent upgrade (my opinion) to DirecTV. Quick and easy access to computers (Windows and Apple OS) for business purposes. Professional and friendly staff who were very helpful and efficient for both check in and check out. Will choose this hotel again.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for your review! We are always striving to be the best we can be! We look forward to serving you again on your next visit. Take Care!

"Very Nice"

4
17/10/2015

Great Hotel! Very nice and clean, the staff is very helpful. however the only down fall is that the breakfast time should be extended from 6:00 am to 10:00 am, to be able to enjoy the tasty breakfast.......

"Surprised!"

5
16/10/2015

Hotel exceeded my expectations. Fun, up to date interior, clean, comfy, security gate, and the front desk clerk was super friendly. There was also a lady who cooks breakfast, and there was plenty of it. Love this hotel and look forward to a future stay!

"Wished it would have been better"

2
14/10/2015

Stopped here on way to Florida. Didn't have huge expectations as it wasnt the focus of our trip. Check in clerk friendly, and a beautiful smile to greet us. Then.......our room #224. Gorgeous upon first glance. Until you take a breath, then the sweet aroma of bug spray permeates around you. Could ALMOST have lived with that. The squished,.yet dead bug on the sheets not so much. Called the desk, no apologies, said there was no other jacuzzi suite, but would change the sheets. Finally showed up to offer us another jacuzzi suite that they had after all. Still, no apologies for the inconvenience. Next room much better. Checked out with a nice clerk who did finally apologize after I said the previous clerk didn't. Overall, wouldn't go there again. Try at your own risk, bugs in one room equals bugs in another.

"My stay"

4
13/10/2015

The first time I stayed everything was great from the staff to the room. The second time I stayed I didn't care for the room. The hall carpet was dirty but upon checking out, I booked for my next visit & requested for the same room I had on my first visit.

"Great Best Western by the Jackson Fairgrounds"

5
13/10/2015

Great hotel. Love the fact it has a gated parking lot. The staff is always super friendly and the breakfast is pretty good. Stay here at least twice a year. The beds are really comfortable and the bathrooms are always clean when we stay.

"Secure Safe Place to Stay"

5
10/10/2015

This facility is situated off I-55 and in close proximity of I-20. It is secured with a gated electronic fence. This gives you an added feeling of being safe. The facility is well maintained (inside/outside), room was clean, neat, orderly and offered several amenities. The breakfast was great and offered a variety of entries for your choosing. If your travel take you in this direction this hotel is a must stay.

"Excellence"

5
07/10/2015

Best Western Executive Inn, Jackson, Mississippi makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees we will recommend booking a stay at Best Western Executive Inn, Jackson, Mississippi to all our family and friends!

"Are you Kidding!"

1
02/10/2015

I booked this hotel base on tripadvisors ratings, the room was large enough, the check in girl was nice enough. I looked at the room, it looked ok, so I paid for it. We get settled, I noticed an almond , peanut and raisin on the floor. I picket them up and thru them away. I pulled back the sheets and noticed hairs on the bed, I went and got new sheets put them on myself. My shoes were sticking to the floors in the bathroom and entry way, so I wiped the floor with some wipes, they turned black. The bed is also right next to the A/C. Breakfast was OK. The girl at check out , discounted the room $10.00. Sheets felt old, pillows were the small half pillows.

Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank You very much for your review. On behalf of my staff, I would like to apologize with your experience with us at Best Western. We fell short on our services with your stay and rest assured we have taken your review extremely seriously to make sure this doesn't happen again. We have communicated this issue and shared it across all staff to make sure we always strive to do a better job in cleanliness and quality of service. If you have any questions, feel free to call us at the hotel regarding your stay. We hope you give us another opportunity to serve you again in the future. Thank You.

"MIssissippi Magnolia 2015"

4
29/09/2015

This was a reasonably priced hotel that was found and it was newly remodeled on the inside and was very nice. It offered breakfast and had a key coded gate. I was surprised when I ordered extra towels I was told I had to turn in the dirty ones first. Also, some one knocked to get dirty towels early the next day without leaving clean towels. Not good to me. Brittany at the front desk was excellent upon my check in.

"Much Better Than Expected"

4
20/09/2015

I had not heard good things about the area near the capital/downtown Jackson and need a place to stay at the last minute. Secure parking was a must as I was on the motorcycle. This place fit the bill plus. As a retired military member I got a King room with desk, couch, etc, etc. at a reasonable price, very friendly and helpful staff and a very good breakfast to boot. Since I will be making future trips to the same destination this place will be my first choice.

"Great nights sleep"

5
17/09/2015

We stayed in the most amazing room at the Executive Inn in Jackson recently while traveling to Oklahoma. Clean, quiet, and HUGE! Great nights sleep and the staff was great as well. We'll definitely stay again if we're in the area.