Best Western Hotel University Inn, Ithaca

This hotel allows guests to BBQ right outside the exit door. Smoke from cigarettes and the grill was coming under the door and into our room. Disgusting. Room was dirty. Building & grounds not maintained. Stay elsewhere!

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear d0gm0m4, We do thank you for providing us with your distinct perception on the other hotel guest at the hotel when you were staying. We were happy to hear that you found our location to be good. However, we are sorry that you encountered fellow guests that were not as polite to you as you were to them. We do our best to encourage all our guests to be courteous and polite to each other, but some guests choose to act as if they are the only guests in the hotel. The situation you experience was addressed. You just may not have been aware of it because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. The situation you experience was addressed. You just may not have been aware of it because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Staff and Management of the Best Western University Inn

We stayed at this hotel because it was part of a group package for a tennis tournament. I would not stay here again. Let me first say that the staff was very nice and the breakfast was ok. Outside of that not many other redeeming qualities. The owners really need to update this hotel. The rooms smelled of smoke when you walked in them. The A/C barely worked (either full blast or nothing) and made an awful sound. There were stains on the sheets so I had to ask for a change of sheets. The second set wasn't much better. Overall just don't stay here. Find a different place.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Keith, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again. Sincerely, The Staff and Management of the Best Western University Inn

We came with my family and we a d we had the worst experience ever at a hotel. The personal was rude and they didn't give any solutions to any situations. First no Pool towels, they didn't clean out rooms and they charged us for the messy dirty rooms. The manager was the worst of all, he yelled to me and my mom in our faces. The rooms had old rugs. Don't ever come to this hotel. It has nothing good to offer.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

Room was not clean. Overpriced, laud conversations in holeways, air-condition died in the middle of the night, reception doesnt answer the phone, pillows were ridiculously small.for what they provided

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

The prices at this motel were comparable to 4 star hotels. Not worth the money, I feel they took advantage of an reunion event going on in the area of which I was not a part of. I stayed here 6 months ago for 1/3 of the price and assumed they must have renovated since then to justify the rate increase, I was wrong, the quality of the room went down.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Veronica, Thank you for taking a moment to write a quick review of your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you enjoyed your first stay, so much that you decided to stay with us again. It is unfortunate that you feel that the rate you paid during your most recent stay was too high. Our rates, like all hotels, fluctuate with the different seasons, and whether there are events in the area that are increasing the demand for the hotel rooms. We hope that this realization of how rates vary does not deter you from staying with us again. Sincerely, The Staff and Management of the Best Western University Inn

Google review summary 3.8 Good 590 reviews 5 ★ 38% 4 ★ 33% 3 ★ 15% 2 ★ 7% 1 ★ 7% Rooms 2.7 Location 4.3 Service 4.0 What guests are saying "Pretty cool place!!! food, service and atmosphere are great" "Nice staff, easy check-in, free shuttle, clean room, healthy breakfast." "The beds were a mess (sheets too small and the bed skirts were all messed up)." More Families 3.3 Couples 3.8 Business 3.4 Solo 3.8 Priceline 8/10 · 137 reviews Reviews Search reviews People often mention Cammi North 4/5 3 hours ago on Google We were in town for a soccer tournament and good amount of our team stayed her for the weekend. We checked in midday on Friday. Maurice checked us in he was very professional and extremely pleasant. We had a minor problem with our room, it was taken care of immediately. Bob, the shuttle driver was very helpful too. He gave us lots of information about the town and things to do. The breakfast was good. Kyle(breakfast bar), did a fantastic job keeping all the food replenished and hot for our large group. She also helped with provisions for our team dinner on Saturday night. Overall the staff was very nice, rooms and property were clean. Thanks to ALL for making our stay a positive one!!

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our staff to be caring, friendly and like a family. Our staff takes great pride in providing superior service to every guest every time. Many of our guests truly love our shuttle service that will take guests to anywhere on Cornell campus, Ithaca College, the airport, the bus station or down to Ithaca Commons, the center of Ithaca. We hope you will stay with us again, soon.

Room was clean and appeared newly renovated. Bedding was sparse, no blankets offered in the closet. Very disappointed in the water temperature, water never got above lukewarm, was unable to use the beautiful soaking tub due to water temperature. Breakfast was average, not a fan of powdered scramble eggs. Staff were friendly and efficient in cleaning.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear DitaEE, Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are pleased to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. However, we are disappointed to hear that you did not care for our complimentary breakfast buffet like most of our guests. Our complimentary breakfast buffet includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again the next time you are traveling to our area. Sincerely, The Staff and Management of the Best Western University Inn

My room was very large, easy access from the parking area, staff was extra nice, accommodating, big window with nice view, clean. Not renovated, 80s style but totally fine. Stephanie was especially nice, thank you will come back yet again!

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear estefaniab365, Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon. Sincerely, The Staff and Management of the Best Western University Inn

Upon arrival to check in the lobby smelled like sewer. There was quiet a bit of actively growing mold in the shower and rust on the bottom of the tub. Very dusty and overall not clean. I chose this hotel one it was close to Cornell University and two every other hotel close by wanted 75 to 100 dollars non refundable pet fee. I'm sorry I chose to be cheep. Take my advice and stay someplace else.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear lifeisgoodpd, Thank you for providing us with your distinct perception of the hotel and the service that you received during your stay. It does allow us to take stock in our strengths and identify any perceived weakness. It is unfortunate that the day you arrived we were having plumbing working done to fix a water main break that also effected one of our sewer lines. We did everything that we could to mask the smell but regrettably there is only so much you can do to mask that smell. We strive to provide a clean, friendly, and welcoming environment here at the Best Western University Inn. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. A majority of our guests have told us that they found our hotel to be clean, comfortable, spacious and in great condition. Our entire team would like to apologize for not meeting those same goals for you and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us. We hope that you will consider staying with us again and letting us provide the superior service that you expect. Sincerely, The Staff and Management of the Best Western University Inn

While this hotel is not the fanciest, it was a very convenient option for us to stay so we could attend a function at Cornell University. We were also able to request a pet friendly room so our dog could stay with us. In my opinion this made the Best Western a great value for the price. It was quiet and the staff were very polite. The hotel breakfast was fully stocked and kept clean. The hotel is also right next to a plaza with everything you might need (grocery, gas, restaurant, liquor store). We will stay again when in town.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear drcarlsOn, Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guest without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed that our complimentary breakfast buffet is back, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you and your four legged family member will stay with us again, soon. Sincerely, The Staff and Management of the Best Western University Inn

They hit the important points. Clean. No bedspreads that leave you wondering. Great water pressure. Quiet location. Plenty of towels. Nice complementary do-it-yourself breakfast with lots of selection.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Kimberly, Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Guests are overjoyed that our complimentary breakfast buffet is back, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, The Staff and Management of the Best Western University Inn

The hotel is close to Cornell University. There is bust stop next to the Hotel. Staff are very friendly and caring. They also have arranged transfer to the University and to downtown to my Return Bus to New York.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear plakshman, Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great! Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guest without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon. Sincerely, The Management and Staff of the Best Western University Inn

Definitely an ok place to stay.. nothing stands out to be too bad but nothing too good either. Rooms have a slight smoky smell and the signs to find buildings were a little hard to spot. The reception area is not really impressive, just a functional thing. Safe to stay, ok food and ok area.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Esuvat B, Thank you for taking a moment to write a quick review of your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again. Sincerely, The Staff and Management of the Best Western University Inn

I had a wonderful stay. The room was much more modern and beautiful than I expected. Most of the pictures I seen online must've been prior to a renovation or update. All of the staff was friendly, pleasant, beyond helpful and accommodating. Breakfast was great with a wide variety of options. The complimentary shuttle was a great perk and the driver was friendly and helpful.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Tabby21330, Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. It sounds like had a great stay. We are delighted to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests are overjoyed that our complimentary breakfast buffet is back, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again. Sincerely, The Staff and Management of the Best Western University Inn

We were disappointed with the quality of this hotel. The first room we were given had a very strong smell of smoke, like someone had recently been in the room smoking (it was a non smoking room). In the second room, one of the double beds in our room was broken and fell to the floor when we sat on it. The mattress also had no springs left, so we slept on the second bed which was better. The tub floor was filthy and there was dust and hair on the soap shelf in the shower which made the bathroom feel very gross. The remote for the tv had no batteries and when we went to the front desk to get some, no one came in the 20 minutes we were there. It was an overall negative experience and for the $280 per night it definitely was way overpriced.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Z8979FKanna, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again. Sincerely, The Staff and Management of the Best Western University Inn

Dark “murder” halls were unlocked to the parking lot with no security, door did not shut unless slammed, tub stained, torn sheets, dim lights, broken window, smell of cigarettes. Old carpet and mattresses. Coffee machine broke, and the Dunkin' coffee they brought in ran out before 10am. Terrible and hugely overpriced.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear nicolewalloway, Thank you for taking the time to tell us about your recent stay. Our goal here at the BEST WESTERN University Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. We do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. I agree that it is unfortunate that the coffee machine broke down during the middle of breakfast, but our staff did a remarkable job of not panicking and ran right out and got coffee from Dunkin Donuts, not once, not twice, but three times. In fact, they got some much coffee that our housekeeping enjoyed the leftover coffee as iced coffee the next day. We hope that you will return and give us another chance to meet and exceed your expectations. Sincerely, The Staff and Management of the Best Western University Inn

Full Disclosure : As a former highly honored Inn owner/operator, I understand the challenges of operating accommodations. I don't believe I've ever written a bad review despite the fact some properties deserved them. However, I wouldn't write a good review unless I also feel deserved. This property is not fancy. However, our room had been renovated nicely and was super neat and clean. Wifi worked well. Staff very accommodating. Totally met our expectation levels. Thanks Peter

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Peter, Thank you for taking the time to write a review about your most recent stay with us at the Best Western University Inn - Ithaca, NY. We are delighted to hear that your guest to room to be nicely renovated, super clean and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon. Sincerely, The Staff and Management of the Best Western University Inn

I thought I booked a hotel room in Ithaca. This property seemed to cater to long-term guests, mostly construction workers. Outside my room, in the parking lot, I saw nightly cookouts on BBQ grills, people sitting in their lawn chairs, playing music, drinking beers as if it was their backyards. The room was fair but several walls looked as if they had been used as a target for beer cans leaving streaks across the entire wall. The carpet always felt damp, sticky, and a bit dirty. The room needed some dusting, particularly the lamps. Each time I left my room to go outside I would run into groups of people smoking and drinking. The breakfast was good, staff was pleasant but this is a place I couldn't recommend. For the price, I could find much better accommodations in Ithaca. I will visit Ithaca again but will not consider this property. The owner needs to get the Cornell Hotel folks to spend a few days here and get some feedback!

Best Western Inn, Sales at Best Western University Inn, responded to this review
Dear Hoach, We do thank you for providing us with your distinct perception on the other hotel guest at the hotel when you were staying. We were happy to hear that you found our staff to be friendly and the breakfast buffet to be good. However, we are sorry that you encountered fellow guests that were not as polite to you as you were to them. We do our best to encourage all our guests to be courteous and polite to each other, but some guests choose to act as if they are the only guests in the hotel. The situation you experience was addressed. You just may not have been aware of it because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. The situation you experience was addressed. You just may not have been aware of it because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. Sincerely, The Staff and Management of the Best Western University Inn

Hotel staff are very friendly and accommodating, We will definitely be returning this coming school year if and when the USA opens the land border to Canadians. Prior to COVID, we travelled to Ithaca quite frequently throughout the school year to visit our son.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again.

We were very disappointed. The pros: 1) The bathroom was clean and spacious. 2) The beds were comfortable. 3) Overall friendly staff. The cons: 1) The huge stain on one of the sheets. 2) The A/C didn't work very well. In order to cool the room off, we had to leave the fan on high all night long. It was very loud. 3) The door to the room and the door to the bathroom were warped. The door to the room had to be shoved or yanked open, and the door to the bathroom couldn't be closed all the way without difficulty (and you then risked not being able to open it again). 4) No security - none of the outside doors lock. 5) The pool wasn't very clean. 6) Although the staff was friendly, the front desk clerk in the afternoon wasn't very present. Every time I approached the desk, I had to call out and wait for her to appear. 7) The entire property is generally in need of an update, but unless more attention is paid to details than currently seems to be the case, I wouldn't trust an updated status. 8) The price, although perhaps comparable to other hotels in the area, is much too high for the quality of the accommodations. We will stay elsewhere next time.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

We stayed here for three days and were pleasantly surprised from the minute we opened the door. Our room was spotless and more spacious than we expected with a fireplace and comfortable beds. The bathroom was quite large with plenty of hot water and fluffy towels and we each had our own sink. This would be a perfect room for a family or two couples rooming together. This location was on one of the many hills above Cornell University (the university owns the land the hotel is on) and a bit hard to find by gps late at night. The wifi was adequate for our needs and there were plenty of plugs for electronics. Breakfast was a typical BW "to go" bag during the end of covid restrictions in NY. The staff were all very pleasant and professional. The location is a bit isolated from the center of Ithaca but there are a few restaurant choices in the shopping center nearby if you don't want to fight for parking in Ithaca. There was plenty of parking and the hotel was laid out with a few separate banks of rooms. Our bank of rooms was the furthest from the lobby but was very secluded and quiet. This was the largest room we every stayed in without a large price tag. We would definitely stay here again.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again.

The hotel cancelled our reservation due to Cornell “buying out the property for a month”. However, we were never contacted about the cancellation. When we arrived the front desk, Anna was very hostile towards us when we tried to check in. Apparently it was our fault that we were never contacted about the cancellation because we did not provide our proper information when making the reservation? She quickly mentioned walking us to another hotel but never actually came through with that offer. After an unnecessarily aggressive further conversation and calling to “contact the manager”they were able to accommodate us for the 1 night of our reservation in the hotel. After asking for a business card for the manager I was told “Oh she didn't leave any but her name is on the door, Terry Terry”. I don't think I have ever been treated so poorly while being a guest at a hotel. The scenario should not have happened especially if they were going to accommodate us anyway. When we finally got to a room it smelled terrible of smoke and hardly looked cleaned. There was a mini alcohol bottle by the bed, broken furniture, smeared dirty windows, ripped cups and dirty coffee makers rusty bathtub, blood on the shower curtain, and a constantly running toilet. I would not recommend this property or their customer service. I was told nothing could be done for us or any offers be made so I want others to know and beware of selecting this property, good value or not.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

Wife and I stay at a hotel in Ithaca for the super bowl each year. So this year we went to Best Western University Inn. After reading some poor reviews we had some trepidation at check in. Check in was quick,easy and followed the covid rules. The room was clean and spacious,bathroom up to date. But, the hot water was not very hot. The bed had seen better days. For just $50 a night we could not complain. If your looking for a clean room on a budget price this is hard to beat.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thanks for your feedback. we do apologize about the bed comfort, but do appreciate the comments on the room and bathroom. We hope to see you again in the future.

The internet security is outdated. Kept getting security error when trying to connect for work and my kids try to connect to school. Even my personal device got the same error. On top of that no microwave in the room. By I made it from the microwave in common area go outside and back to my room my food is cold.

Best Western Inn, Sales at Best Western University Inn, responded to this review
We are sorry about your experience. Out internet is provided by an external service. We are trying to improve that service every time we get reviews. We do have extra microwaves on request. Please let us know should you return and we will be happy to have one available.

We stay at the Best Western University Inn 2-3 times a year as we visit Cornell Vet Hospital for our dog's Vet appointments. It is convenient to Cornell and surrounding amenities. The Manager Terry Terry and Staff are professional, courteous, and compassionate to our needs and that of our beloved little dog under Cornell Vet Care. We highly recommend to all.

Spend 20 OR 40 more dollars and go elsewhere Sheets and pillowcases were stained ..ROOMS SMELLS LIKE AN ASHTRAY PERMANENT DRUG ADDICTED FAMILIES LIVE THERE! Nastiest hotel room i have ever rented. Do not read other reviews...FAKE...NASTY!!!!

Best Western Inn, Sales at Best Western University Inn, responded to this review
This does not sound like a review of our hotel. Could you contact our general manager at tterry@twintierhospitality.com and give us some more details? We do value your feedback.

We have been BW customers for years. At the quoted price at this season, we knew it was not a 4 star venue. We were really not prepared for the level of incompetence and lack of professionalism. TV did not have a remote and when it arrived (after three calls to the front desk), it did not work. There was 1 piece of Kleenex in the box. Worst was the very apparent lack of thorough cleaning in this day of COVID. Maybe surface wiping, but next to the A/C unit was this beauty patch. (see picture). Obviously the result of long ignoring. Don't bother.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for your feedback. This failure on our part was unexceptional. We have printed this review for our housekeeping and front desk. We apologize for your stay.

My son, husband, and I stayed for one night so we could enjoy the scenery and hike on the trails and walk through the gorges. The room was nice. We had a couple issues. One, our fridge and microwave smelled of fish. Second, there were lots of fruit flies in our room. It was quite are to eat our meals we ordered through door dash and the fruit flies kept trying to land on it. Rather than that it was delightful.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thank you for your comments, but disappointed about the fridge and microwave. We wished we had the opportunity to have changed your room for you. We hope you will consider again when visiting the area. Fall foliage is beautiful in Ithaca!

No recognition for Diamond Reward member at check in. Room was dirty, no amenities in room including soap at a time of Covid 19, running toilet, flies. After being in the room for less than 10 minutes we went to desk and said we were not staying. They tried to give us a different room which they said was cleaner, we refused. They told us they could not refund our money. The manager's parting remark was that we would not find another hotel since everything was booked....we got an immaculate room at a Holiday Inn without any problem.

Best Western Inn, Sales at Best Western University Inn, responded to this review
We are so sorry about your experiences with the hotel during your stay. There is no excuse for the state of your room. We should have also given your recognition as a Diamond Reward member. We are glad you were to find alternate housing.

I had to self-isolate following a Covid test, and I wasn't able to do that at home. The staff made my booking easy - and totally contactless. While I wasn't thrilled with the reason for my stay, I'm glad I was able to stay there. (My results were negative, by the way!)

Best Western Inn, Sales at Best Western University Inn, responded to this review
We are so glad you had a good stay with us despite the circumstances. We are even more glad that the tests were negative. Hope to see you again just to get away.

I go to Ithaca every so often to hike around and was given this hotel 4th of July weekend by one of those travel services where you see a price and they choose the location. Big mistake. This place isn't near anything let alone the college. I should have known something was up when I had to drive across the grass off Summerhill road to get to the parking lot because the back entrance was chained off. The property is depressing and looks like it hasn't been upgraded in decades. The front clerk was rude with a 'tude telling me if I didn't like it I could hit the brix. No big deal. I gave her some of that back so it wasn't an issue. Room had coffee maker, fridge and good AC and that's all I really look for. Bed was fine. TV had no premium stations but that's ok. They supposedly had a great breakfast but because of the covid they give you a brown bag with an apple, muffin, rice crispy treat and water. The real issue for me was there was no washer or dryer on property, not even laundromats nearby. That hurt because I had planned on doing laundry when I was there. This is also a trans/res place meaning in addition to the transient guests there are people who live here. Doesn't bother me but it might bother some. I fully expect this place to be condemned by this time next year. Should have gone with the Super 8 I usually stay at on Elmira road.

Best Western Inn, Sales at Best Western University Inn, responded to this review
We are sorry that you could not find our main entrance. The back entrance is a fire lane and has to be closed. I wish we had the opportunity to assist you with finding a place to clean your clothes as we don't have that service at the hotel.

The team here took great care of a loved one who needed to stay suddenly. Jim McMann always goes above and beyond-- the whole team should be proud to be providing wonderful service. This is my go-to recommendation for anyone traveling to visit us in the area.

Best Western Inn, Sales at Best Western University Inn, responded to this review
Thanks so much for your kind words. We are glad your loved one had a chance to relax during their stay. I will let our team know about your comments. Hope to see you again in the future.

The Best Western Hotel is convenient to the Cornell Vet Hospital. The Manager & Employees were gracious, helpful, & understanding. The room was very nice with the location close to needed amenities. This was a Vet appointment for my dog who has been very sick. This was our 2nd stay for the Vet appointments since our January 2020 stay with spouse and dog. We would highly recommend.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for that great review! Yes, the Veterinary Hospital is almost in our backyard. We hope your dog is doing better.

This place was filthy. property must be under construction but doesn't excuse the rooms to be filthy. this should be a roadway Inn, the worse Best Western i have ever stayed in. No excuse for not cleaning properly even during a pandemic!

Best Western Inn, Sales at Best Western University Inn, responded to this review
We do appreciate all feedback. The virus is no excuse to the room not being the best shape possible. We hope you will give another chance in the future.

We have stayed at the Best Western University Inn several times. The location is perfect for Cornell visits and accessible to all the sites. The hotel staff are wonderful - friendly, informative, and helpful ... even making concessions for reservations impacted by the recent Corona Virus college exodus. We will remain loyal guests of the Best Western University Inn for years to come!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for much for your positive feedback. In these challenging times, we are doing our best to give customers some comfort when travelling. We look forward to seeing you again soon.

I am a RN who is currently traveling a moderate distance and stay approx once a week to break up the commute. I have stayed at several places in the area, but since staying at Best Western University Inn, I have returned every week. The staff has been kind and always goes beyond to make my stay pleasant and easy. They have upgraded me when possible and are waiting and know me on site. They have earned my business.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Jennifer, That was so sweet of you to write this review. We are so pleased that you have chosen out hotel as your stopover in Ithaca. We look forward to seeing you again!

The hotel was very convenient to Cornell University and the price was excellent. However, the rooms are a bit dated and could use an overhaul. The bathroom was clean and the amenities for the shower were abundant. We did not stay for the complimentary breakfast because we had an early campus tour of Cornell University. The hotel does allow dogs and we did see a couple. However, we never heard any barking or any noise coming from any rooms. I would recommend staying here for one or two nights but no more. It is a very quick trip from the hotel to either of the two colleges, Cornell and Ithaca and the surrounding downtown area.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. As you could see, we are renovating many of the guestrooms with new bathrooms, artwork and hallways. We are also renovating the entrances around the hotel. We do appreciate on the breakfast and proximity of the colleges to the hotel. Please visit us again!

Lovely room with high ceiling and sweet sitting area. Beds were comfy and plenty of room to spread out. Nicely decorated and clean! Only complaint was the door leading from the parking lot had no lock. That means anyone could walk in. Not safe for travellers. A card lock should be installed asap for safety. The only entry to a hotel or motel should be the front desk.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank for your feedback. Your comments remind of what we do well and what we need to do to improve. We hope you will stay with us in the future.

Was here to watch an athletics event with others who chose this particular lodging for the inexpensive price + quick drive to Cornell campus and/or downtown Ithaca. Would have rated lower if not for the friendly staff who seem to be trying to do their best with what they've got (which is an old structure that appears to get heavy use). HVAC wall unit is loud: heats really well but had to turn it off to be able to sleep which then caused room to grow cold by morning. Some maintenance work seems to be underway on the exterior but did not intrude on our stay. Hotel bisects a strip mall on one side (with a good deli/diner type place and a grocery store) and apartments on the other side. Parking is ample. There's also a gas station, Walmart and Dunkins a block away.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. As you may have noticed, we are working hard on the renovations for the hotel and hope to be finished by the first quarter. We are glad that it did not disrupt your stay. We hope to see you again in the future.

I'm always greeted with a smile and very happy to get clean rooms whenever I stay here. Nicely located near choices for food and getting to Cornell. The breakfast is enjoyable. I've never had a bad stay here.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We certainly appreciated this awesome review. It's great that you have been enjoying your stays with us and of course, the breakfast. We hope you had a chance to try our new home fries! Please think of us again when travelling to Ithaca.

I stayed at the Best Western for a week while I was attending classes at Cornell. A huge perk is they provided a free shuttle to and from campus which was very helpful. It's also close to Dunkin Donuts (coffee!) and a grocery store. If you're looking for a clean and affordable stay near Cornell, I'd recommend this hotel.

Best47958, Director of Sales at Best Western University Inn, responded to this review
This is a really great review and we do appreciate all feedback. The shuttle is a big bonus, it's also handy to places to eat right in the East Hill Plaza. Please visit us again!

I like the location. if you are there to visit Cornell University, it is a right place to stay. it only take 5 minutes to drive to the school. service was good, staff were very friendly and helpful. I did have a $20 gift card to redeem. they help me in the professional way. did not get a chance to try the gym, but the breakfast was acceptable.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear kingkansun, We do appreciate your kind words about our hotel. Being so close to campus is a big asset for us. Should you be returning to Ithaca in the future, we hope that you will consider us again. Best, Jim

amazing in this day no access cards required to get in. lots of improvements being made to the rooms. easy access to additional food and shopping in the strip mall next door. The staff listened well to problems and tried to take care of them.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback, so that we can improve our service to the customer and we appreciate your comments on the staff at Best Western.

My wife and I stayed at the Best Western University Inn during Veteran's Day weekend. We were in Ithaca for small ruminat conference at Cornell. I have never been treated so well by a Best Western staff in all the years I been satying in best western hotels. Their service started long before I got ther. I had trouble witgh a resercvation that Customer Service "couldn't/wouldn't" help me with except the lat technician I spoke to who suggested I talk the faciliry itself. I did and that is when the great service began. I called the facility and they were able to help me with my reservations. When I got to the facility they accepted my free stay voucher without any problems although I hadn't gotten it until after I made my reservation. The facility was clean, the beds comfortable and the breakfast was the best of any best western I had been to. The staff was extremely helpful and nice. The shuttle was clean and in good working condition. TYhey wuld have taken us anywhere we wanted to go. I didn't research that before I rented a car, otherwise I wouldn't have rented one. I rarely give 5 star/dot ratings, but had towith this faciliity. I hope they keep it up.

The location to Cornell is great. Parking on campus is difficult so the shuttle was helpful, if not quick. The room was clean but the decor of the hotel is outdated. It was exactly what you would expect for the low price.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your comments about our hotel. The shuttle is one of our best assets. I'm not sure if you have noticed, but we are currently renovating the hotel. We have finished our lobby and breakfast room and working on the guestrooms. We hope to see you again in the future.

Breakfast offerings and physical condition of room need a lot of improvement, but loved free shuttle to Cornell. I did tip drivers, so I guess not really "free," but the door to door service was great.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. We are a little disappointed that you found the breakfast lacking as many of our guests have been quite happy with what we have to offer. During your stay, you may seen construction on the rooms, with new carpeting, new bathrooms, etc. We are happy that you liked the shuttle, though and hope to see you again in the future.

What a well run property. All experiences should be as good! The management really care about their guests. The location is near a supermarket and several food choices Much better than some other major brands!

This Best Western is a great place to stay if you are visiting Cornell University. The price for the rooms is very reasonable, especially for what you get in return. It is close to campus and has a free shuttle service until 11 pm. Their breakfasts are very nice with eggs, bacon, sausage, cereals, breads, donuts and other sweets. There is also a very nice exercise room.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for taking the time to respond to Trip Advisor. We take all comments seriously and appreciate your kind words of the hotel. One of our biggest assets is our proximity to the Cornell campus. We especially work hard to listen to our customers on our breakfast to provide a variety of selections as well. Please visit us again!

Good motel overall--great shuttle driver and one desk person. Nice room, property, and breakfast. But shuttle administration going thru a clueless front-desk person wasted almost half an hour waiting, standing in the hot sun. Terrible policy: rider and driver should communicate directly. Goofy company. I had to show a $20 coupon several times before it was finally put into the "system" Corporate management should be changed.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank for your feedback. Your remarks have forward to our general manager to follow up with the front desk and shuttle driver.

Best dog friendly hotel I have stayed in! The receptionist volunteered to watch our dog while we went to dinner. Our shuttle driver walked him while we were at dinner. A very clean room in the pet wing, with coffee, TV, comfortable king size bed, and nice linens. Very good free breakfast buffet in lobby, for the price this is an excellent place to stay!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank for that excellent review! Being so close to the Cornell Veterinary Hospital makes us the #1 hotel for bringing your pet. Please visit us again!

Blood stains over the be, in bathroom. Hairs on sheets. Fire place broken. Over priced for the quality of there cleanliness. There computers were not working to properly check us in so they manually had to do it which took a little bit of time.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We respectively apologize for the state of your room when you arrived. I have printed and given it to the executive housekeeper. We are sorry for the computers at the front desk as we just upgraded to a new property management system. The Best Western is not perfect but we take all comments seriously, so that we can improve in the future. Thank you for your input.

The service and hospitality was above and beyond. Also the shuttle is fantastic so you do not have to drive around an unfamiliar city . Rooms are great and are being redone. Very comfy place to stay :)

Best47958, Director of Sales at Best Western University Inn, responded to this review
That was a very kind review! We are glad that you enjoyed your stay usage of our shuttle. Please keep us in mind when you return to Ithaca.

Great location for our visit. Van service exceptional. Rooms clean. A little noisy with slamming doors and barking dogs early in the morning. Good breakfast buffet. Friendly and helpful front desk staff!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for the great feedback and hoped you enjoyed the wedding! We are quite proud of our breakfast and our staff. Please visit us again in the future.

We only stayed 1 night to rest up after hiking but this hotel was great! Clean rooms, delicious breakfast, courteous staff and a wonderful option of a courtesy shuttle in & out of town. Nice pool, no hot tub but overall a pleasant stay

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for your feedback. We are glad you enjoyed the shuttle. We do have hot tubs but they are in certain guestrooms. When you return, please request a jacuzzi room. Thanks again.

Simple hotel but sooo nice! Located on top of the hill next to Cornel University in a quiet area next to a shopping center. The rooms are spacious and perfect! Breakfast is great - eggs and pancakes. Just perfect! Free shuttle almost anywhere in town. Friendly staff. Loved it!!

This hotel was wonderful - easy to park, a lot of conveniences and close to everything. The staff is always wonderful and concerned that I am doing okay and have everything I need. Did not have a chance to enjoy the pool due to time constraints.

This is my favourite hotel in Ithaca. Its a homely place with friendly staff and large rooms. The only issue I had was that the air conditioner in the room was bit too loud. Excellent breakfast, though simple was very good. Availability of the shuttle service is very useful.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Wow, that was a great review! We do appreciate being your favorite hotel in Ithaca. Thank you for the feedback on the a/c unit. Our maintenance department is aware of this. We hope to see you again.

A pricey "cheap' hotel. And I am not a complainer. Perhaps HomeAway has spoiled me to what I should expect from a hotel, but isn't competition about bringing up the level of things. Overpriced for what you get.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We apologize if you did not find the accommodations to your liking. We renovating the guestrooms, with new wallpaper, carpeting, and new bathrooms. We do hope you will give us another chance in the future.

The hotel room was nice and big, we only missed a safe in our hotelroom. There is on-site parking and breakfast is free. In the room was a 'Safe the Planet' sign for the linnen and towels. I think that is very important and good. But than in the morning when you enter the breakfast there are plastic cups, plates and cutlery what is not environmentally friendly at all. So if they want to safe the planet i think this hotel can definitely further improve themselves.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your input. Your comments make us continually reevaluate what we are doing so as to improve. We don't have safes in our guestrooms, but have them at the front desk.

Best Western University Inn s our choice when we are visiting or taking our daughter back to school. It is in a very good location within the city. The staff is very helpful, breakfast is always hot and delicious.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you so much for your feedback during your stay. We are glad that you choose our hotel to be your destination when bringing you daughter to Ithaca and hope to see you again in the future.

Good service, shuttle driver in the afternoon was very friendly. Breakfast was good. Nothing fancy. Shuttle service to the airport, college, or city center available. Room had high vaulted ceiling and a dusty ceiling fan that didn't turn on.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you so much for your feedback during your recent stay. The shuttle is a major asset. We will let housekeeping know about the fan. Please visit us again when coming to Ithaca.

It's a basic hotel that will provide a good night's sleep and basic services/amenities for a good price (for Ithaca). I found the cleanliness standards to be good. There were no problems with cleanliness of the bedding or bathroom, which are the key areas I'd look for. The furnishings in the room are basic but comfortable. The beds seem to be getting toward the end of their useful lifespan as the mattresses are sagging and in need of replacement. Our room had a fridge and basic TV. This hotel has a free breakfast option which works if you're in a pinch and looking for basics like yogurt, oatmeal, or cereal. They have some breads and hot foods as well that I didn't try. The hotel pool seems to be quite popular. One big benefit of this hotel is that it's walkable to a 24 hour grocery store, CTB, and other businesses in East Hill Plaza. They do have a shuttle that goes other places but we didn't use it. The staff is friendly although I had very limited interactions with them other than check in/check out.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear guest, Thank you for taking the time to respond to Trip Advisor about us. We are glad you got a good nights rest and found the accommodations satisfactory. Yes, out location is very important to our guests. We hope to see you again in the future. We are currently renovating the interior and hope to have them finished by the end of the year. Best, Jim

The room was very nice and clean. The furniture wasn't really new but it was nice, the bathroom was clean and nice, the countertop was new. The beds were comfortable. There was a nice desk and chair and plenty of places to plug in devices. The air conditioner was a little loud but it cooled the room. We would stay here again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for your response. We are glad you enjoyed your stay and had a chance to experience Ithaca and the Finger Lakes. We hope to see you again soon..

The hotel is nice, needs some touch ups here and there, it is not a brand new building. The staff was very helpfull at all times. Room was nice and clean, I have zero complaints about it. I did some online shopping and the front desk received all the boxes for me. It is a walking distance from Cornell, if you are going to attend a course like I did the hotel is perfect.

To be honest, I had mild concerns when we arrived at this hotel. Pretty nondescript and had a bit of a low-budget look. My concerns were allayed upon entering our room. It was spacious, clean, and quite adequate. The bathroom was a definite win as well - large and comfortable. Another highlight was the complimentary breakfast - not a huge spread, but the options were clearly fresh and things that many higher-end hotels do poorly - e.g., scrambled eggs - were well prepared. I left with a very high opinion of this hotel, which is the only somewhat reasonably priced place to stay in Ithaca. My only complaint would be the noise generated by the A/C unit, which was quite loud each time it switched on - many times during the night.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback! Although we are not the newest hotel in Ithaca, we make every effort to please out our guests. We are glad you enjoyed the breakfast. Please stay with us again when visiting Ithaca,

Stayed at Best Western Ithaca for a work conference being held in the area. First impression of the hotel was good. Clean and easy to navigate. Bob our shuttle driver was amazing, he was extremely friendly and helpful, a real pleasure for the forefront of the hotel. Front desk staff was not overly friendly or welcoming and could use some improvement but the hotel overall was good. My room was great, the 400 block was private and quiet and the continental breakfast was excellent with several options.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Bob is a great asset of the hotel and have gotten much positive feedback. We are disappointed that the front desk was not more friendly and the person has been shown your comments. We hope to see you again in the future.

The hotel staff were very professional and friendly. The room was clean. My only complaint was the bed was too soft for my liking, but it was tolerable. The room was also quiet allowing for few distractions.

The hotel is on Cornell property and very close to the university and the commons and college town. But those places are either pedestrian area(no cars) or require parking fees( Cornell). The hotel provides free shuttle from morning to 10pm, pick you up and drop you off any place you want in those places. We utilized the service and were very happy that we picked this hotel. The room and continental breakfast is quite standard so I don't have anything special to mention. The hotel is next to a shopping center. There is a George Town Bagel where we found very good bagels. My son ended up buying bagels instead of eating hotel's breakfast. I recommend the hotel to anyone visiting Cornell.

Clean, modern, attractive with friendly and helpful staff. Free internet access. Good location. Available outdoor pool and local shuttle service. Satisfactory breakfast included. Very convenient to Cornell.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for your comments. Yes, being next door to Cornell is very convenient! We hope you had a chance to visit Agava. Hotel guests receive 10% off when they show their keycard. Hope to see you again!

I stay here on business on a regular basis. I have yet to have a bad night at this property. The staff is caring and friendly. Rooms are always clean and well appointed. Breakfast has a good selection and freshly prepared. Looking forward to upcoming renovations!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Wow! What a great review! We are glad that you have chosen our hotel for your travels. We hope to see you again in the future!

Only because of its proximity to the Cornell campus does the Best Western University Inn survive. Everything about the hotel is poor, except its location. The hotel is very spread out, all in one level. It's a long walk to the breakfast area. Prices are usually modest, except for graduation, homecoming, and the like, when Best Western can charge whatever the market bears.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your response.. We agree that there certain periods of time in the year when prices are at a premium. The hotel is currently undergoing rennovations to all the guestrooms. We would have liked the chance to move you during your stay to a room closer to the breakfast area. We hope you will give another chance in the future.

Fast and friendly check in/out. All staff right down to housekeeping were friendly and made sure any need was met. Breakfast was amazing with many healthy choices. Rooms were very nice and spacious also very clean. Highly recommend.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We really appreciate the kind words about your stay with us! We are getting great comments on our breakfast. Please visit us again.

Rooms were spacious with skylighted high vaulted ceilings. Very clean and well run. Even the breakfast was better than other similar hotels. The staff was very friendly and helpful. Overall, an excellent stay.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Wow, thank you for the great review! We are so glad you enjoyed the breakfast and your stay. We hope to see you again in the future!!

We've stayed here several times and each time is a pleasure. Great location and big, comfortable rooms. The staff is super friendly and helpful...really excellent service!! I wouldn't hesitate to stay here again, or to recommend it to others.

Best47958, Director of Sales at Best Western University Inn, responded to this review
What an encouraging review! We are so glad you enjoyed your stay with us and your comments on the staff. Hope to see you again in the future.

It is quite convenient from this place if you are visiting Cornell. The room was clean and beds were comfortable, however, I did not see any smile from the staffs there perhaps they had a less than satisfactory day.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. I am a little surprised that you did not get the response you wanted from our staff. If you read some of our older reviews, they state that many guests love them and compliment them on being helpfulness. I hope you will give another chance in the future.

We had a fantastic stay at this hotel recently and wouldn't hesitate to come back! Our room was in the 400 building and had a warm and inviting gas fireplace and hearth, super tall ceiling, mini fridge and microwave, his/hers bathroom sinks, and comfortable queen size beds (as opposed to the full size beds you tend to get elsewhere) to name a few. It felt a bit as though we were in a lodge-style hotel in Vermont. The hotel's breakfast area was spacious, very clean and well attended. The selection of food and beverage was great! We also took advantage of the hotel shuttle to go back and forth to the Commons area, and our driver (Bob) was the best. Super friendly and helpful! Looking forward to our next stay!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for the great feedback! We are glad you were able to enjoy all we have to offer. Bob is a great asset and tour guide for Ithaca. We hope to see you again in the future.

Very enjoyable stay, loved our room. It was too warm sometimes, didn't need to use the fireplace, even the hallways seemed a little too warm. Bathroom could be cleaner, found hair on floor and in tub. Otherwise everything was great and would definitely go back there.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We do appreciate your comments! I have forwarded your comments about the bathroom to our housekeeping department. We hope to see you again.

Extremely friendly staff, impeccably clean room, definitely will stay there again if my pets need to see a specialist at Cornell. The location was perfect. Places for a quick bite all close by. Grocery store is in walking distance & gas station.

This is a case where you're paying for the location, not the room. I had booked the room through a site that gave the listing as a 700sq ft room... so I was surprised when I got there and had a smallish room. The carpets could stand to be cleaned, the dresser was very scratched up. Some patches in the hallway ceiling from a leak, patch in the shower, patches on the wall. Breakfast was okay, but the same every day - eggs and sausage. The fireplace was neat, and we had a relaxing view overlooking a field. The people were nice.

Found this gem when coming into Ithaca for a concert. Very friendly and accommodating checkin staff. Room decor was dated but very spacious, clean and comfortable. We had a slanted tall ceiling and a fireplace that ran on a timer, very nice touch for a winter trip. We had a late night so we didn't make it in for breakfast. Fantastic location for Cornell folks, was a little bit of a jaunt into Commons area for the even we were heading to (10 min car/uber). We visited between Christmas and New Years so the schools were on break and it was very quiet. I am sure it's much busier when the students are in town, it would be a dream for parents coming for a visit. We would book the Best Western University Inn again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your great review! I am glad you enjoyed all we had to offer and delighted that you like the room. Should be attending a concert in the future, please ask the front desk for the shuttle to take you to the Commons. We hope to see you again in the future. Best, Jim

The staff here is beyond friendly and accommodating! Complimentary breakfast is well presented. Fitness center is nothing fancy but will get the job done. Beds are very comfortable. Complimentary van shuttle is great for airport travel. The only reason I did not give a 5 is because some renovations to the physical building are needed. Would highly recommend this hotel for your stay in Ithaca

Best47958, Director of Sales at Best Western University Inn, responded to this review
Wow, what a great review. We surely appreciate the feedback and were glad you enjoyed your stay. We will be making some cosmetic changes in the next 6 months and hope to see you again in the future!

PRO'S The Room, the Lobby (with wonderful Fall décor + fireplace), the Breakfast Fantastic! Pool really warm /cozy (fantastic when rainy/cold). Fitness Room: acceptable. Staff member JIM was OUTSTANDING + PROFESSIONAL PACKING & RETURNING our Laptop. We are so grateful! CONS: OWNERS (husband/wife) should NOT be in the hotel biz. We realized we'd left laptop after driving to next location 3 hrs away so called; female Owner rudely questioned why we left it, then "it's too heavy for me, call back in 5 min after I take to office + THEN I'll take your name down." After 5min, I called repeatedly (frantic); but phone was BUSY FOR 1.5HRS. Corporate even tried & couldn't get through, admitted UNACCEPTABLE. Owner later claimed was on "Fix It" call w/Computer help (at 10pm on a SATURDAY nite?) She then hung up on me TWICE, saying "I'm very busy" + that I "should understand that, don't call back til after 11am tomorrow to arrange for Laptop to ship." We called @9am, JIM kind helped!! Also: THE BUSINESS CENTER: doesn't have MICROSOFT OFFICE PRODUCTS. Excel. License had expired. The Owner says: "Oh they're just trying to get you to buy something." I expressed that hotels that advertise a "Business Ctr" should have Excel. "No, it's not necessary for anyone to have" he ridiculously claimed. And: Staff is clueless about the printer + computers. That's unsatisfactory if someone is trying to Work or even print their boarding pass. They should be trained on basics re: how they work.

Best47958, Director of Sales at Best Western University Inn, responded to this review
I don't believe this was for our hotel. Please contact the general manager tterry@twintierhospitality.com to clarify. This is the Best Western University Innl.

If you have a student at Cornell, this is the best hotel for Move-In Weekend, Parent's Weekend, etc. The property is very near campus, parking is easy, the staff is friendly and helpful, the rooms are spacious, and a nice breakfast is included in the price. We stayed once at an upscale hotel in the Commons, but parking was a hassle, it was noisy and crowded, and not relaxing at all. The Best Western is easy and low-stress. We have stayed there more than once, and will do so every time we visit Ithaca.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Wow! What a great review and we agree. Many Cornell Parents have remarked how quiet our location is but only 5 minutes to campus. We hope to see you again in the future!

Have been coming here for years! The staff is great, the rooms have been updated and were comfortable and clean. It's in a great location and they served salad at their breakfast along with the usual fare, which for me was a rare treat! I would highly recommend this motel,

Best47958, Director of Sales at Best Western University Inn, responded to this review
We are so glad to host you all these years. We have more plans to update in the coming months. We also glad you enjoyed the salad and has been popular. Please visit us again!

I stay at this property on a regular basis. The staff is always friendly and respectful to any requests. The breakfast in the morning is always fresh and hot with a nice selection. Beds are comfortable and the decor is up to date

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear cafeman42, We really appreciate you taking a moment to tell us about the hotel and your stays with us. Thank you for the positive comments on the breakfast. We hope to see you again in the future!

The location is convenient to downtown Ithaca and the lake. The staff was friendly and the room was clean. It was a no frills stay and simply a place to sleep for the night, nothing more nothing less.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We do appreciate your feedback!

The Ithaca Best Western has always been a good experience for us. We travel woth our two dogs and appreciate that they are a pet friendly hotel. The overall experience has always been good and they are always very welcoming to the dogs.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your comments and thank you being our customer!

My daughter and I spent the night here on a visit to Cornell University. We thought our room was very drab and dated, and it could have used better lighting, such as a lamp next to the couch. On the plus side, the room was more spacious than we expected, and the bathroom was as well. The staff were the highlight of our staff--everyone we met was friendly and extremely helpful.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback and forwarded your comments to our general manager. We are glad you found the room to be spacious and enjoyed our staff. We hope to see you again when visiting the area.

Good service, clean. Nice location to Cornell and downtown Ithaca. Good breakfast. Rooms clean but bed a little too soft , otherwise fine. Visited daughter in college. Will put in our hotel rotation when visiting Ithaca.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Hi, Don, We are excited that you enjoyed your stay with us when visiting Cornell University. We hope to see you in the future. Please consider joining Best Western Rewards and collect points for your future stay.

If you are traveling with a pet and or want a hotel with accommodating staff, the Best Western Ithaca is top of the list. the hotel itself is dated, looks a bit like the 1970's. The staff is what clearly makes it worth it. They do have a convenient shuttle service to Cornell and plenty of parking. Internet works well, a flat screen TV with good reception but no program guide. The rooms are clean

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your review of our hotel! The shuttle is one of our best assets! Thank you for the comments on our staff, as well. We hope to see you in the future!

The room was slightly outdated but the room was huge, esp for just one person. The bedding was fresh and clean. The bed was very comfy. Breakfast was probably one of the best I've ever had at a hotel, including pricey ones. Overall, it was a good night's stay and the staff were all amazing, kind and checked in to see if the room met my standards.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear starr9779, Thank you for that great review. We agree the breakfast has a lot of variety! We hope to see you again in the future.

This place was just fine. Service was good. Comp breakfast was wholesome and nicely presented. Thanks for using paper plates not Styrofoam. Parking was free. But why no microwave in the room? We will return some day.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We appreciate your feedback on your recent stay. We do have microwaves upon request. Should you return in the future, please one when making your reservations,. Kind regards,

This is an excellent option if you are visiting Cornell. Everything is close by. And, it is a way from the hectic city driving and parking. The hotel offers breakfast, has a seasonal pool, and is close (a dozen steps or so) to a small shopping mall with a subway, a couple restaurants and a P&C... and even a liquor store. Really enjoyed our stay.

Really dated but probably best option for Cornell business. Shuttle bus will pick up from airport, drop off anywhere in town, so don't really need a rental. Self sufficient within the mall, restaurant, supermarket, laundry, bank, gas station, all there within walking distant

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your recent review of the Best Western University Inn. Although we are not the newest hotel in town, our location and proximity to amenities in the area are a real asset for visiting guests. We hope to see you again in the future. Best, Jim

Great stay for a great price. Can't beat the clean and comfortable accommodations. I would highly recommend staying here. Although we didn't get a chance to try the breakfast, I feel like it's a really nice amenity for anyone staying there. I was pleasantly surprised as to how well we liked our stay.

It was such a relief to be welcomed in at midnight on a crazy, rainy, summer night! The night manager put us in a room close by, was helpful in describing where to park, how the breakfast and shuttle to Cornell worked, and made sure we were settled in. We had outstanding service, even in resolving the question about where we were on campus when it was time to be picked back up. I especially appreciated not having to deal with on-campus parking in the driving rain, it saved us a lot of time and stress!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear travelmom55, We are glad you were able to get to us on a rainy night and pleased that the night manager was able get you In swiftly. The shuttle to Cornell University.is a great asset due to the lack of parking on campus. We hope to see you again in the future. Best, Jim

I paid almost $200 per night to have a jacuzzi tub that emitted black debris when turned on. There was hair in my bed and in the shower. I found a bug in the bed and leftover change on the fireplace from the previous guest. When I called the front desk to ask for a toothbrush and toothpaste, which they indicate they provide, I was told to visit the store down the street.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Kbauer1122, On behalf of the hotel, please accept our apologies for the serious oversight at the front desk during your stay. The clerk was incorrect in quoting the number of points for a free night stay and we regret the misinformation you were given. Second, we do have toothpaste and a toothbrush at the front desk and don't understand why the clerk responded that way. We are printing your comments for our front desk and housekeeping departments and will be reviewing them with the staff. Sincerely, Jim

The Inn was comfortable and clean. The layout was more of a campus layout, appropriate beside a university campus. There were 3 bldgs for the Inn, with a nice landscaped swimming pool. It was easy to walk from our room to the office with the bkft area. Our room, specifically our beds, was very clean and comfortable. We needed the sleep sofa and appreciated that the bedding was in the room. The Inn was quiet throughout the night and even the morning. The decor of the room was very basic, a unique feature was the raised ceiling with its high windows and ceiling fan so that the room was brightly lit. Bkft was your standard complimentary hot fare. We ate on a Sunday morning around 9. The bkft area was very crowded. The staff encouraged guests to eat in the seated lobby area or out by the pool. We would stay here again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear wifeNmommy, How refreshing to read your review today! We are certainly glad you enjoyed your stay with us and took advantage of the pool while you were here. Yes, the breakfast area can be quite busy in the summer, but we are to direct people to other seating areas. We hope to see you again in the future. Best, Jim

A great little hotel on the outskirts of ithaca. Very affordable, especially if you are visiting one of the college's (they offer a discount if you are) .Room was spacious. Hotel was quiet.. Only complaint is that the beds were too form for my comfort.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Alicia, Thanks for your positive feedback about the hotel. I hope you enjoyed your visit at the college. Best, Jim

The Best Western was a great place to stay in Ithaca, New York. it was close to Cornell and easy to visit the campus. It was easy to find and a great location to enjoy the Finger Lake region, which is worth the visit!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Trisha, We truly appreciate your comments on the hotel an glad you enjoyed the Finger Lakes while you were here. Ithaca is "gorges"! Best, Jim

This is a nice basic hotel. The rooms were large and comfortable adn the staff was super. The hotel is a short distance from Cornell University and is next to a small shopping center with a supermarket, breakfast-lunch place and laundromat. The pool is showing its age and is in need of renovation.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Clifford, Thank you for your review of the hotel. Yes, the hotel is very close to Cornell and hope you had the chance to use the free shuttle. We do apologize for the pool and have forwarded your comments to our maintenance departments. We to see you again in the future. Kind regards, Jim

We are a family of 4 with2 adults and 2 children 11 & 15. We spent just one night here on our way from NYC to Niagara. The rooms were clean, modern and spacious with a sofa, mini fridge and hairdryer. A small pool is also on site. The beds comfortable and the area was peaceful and relaxing after the hustle and bustle and noise and sirens of NYC. There was plenty to eat at breakfast - a selection of hot and cold food which were self service - kids liked that they could pour and flip their own waffles. Staff were helpful and made good recommendations on activities to do locally Our only disappointment was that we were only staying for one night.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Sue, We are excited about the review you posted on Trip Advisor! We are glad you enjoyed the breakfast, pool and room. Perhaps we will see you again when your travels bring you back to our area. Kind regards, Jim

I stayed here because my cat was admitted to Cornell Animal Hospital and it is very close by and convenient. There is a yummy local bagel (plus more) shop called Collegetown Bagels close by (same strip mall area). The rooms are fine (what you'd expect for a Best Western). Of course, it doesn't have the Ithaca charm because it is a Best Western in a strip mall, but the location is worth it if you want to be close to Cornell.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear, Kim, Thank you for the feedback on the hotel and your comments about the Animal Hospital so close by. We love Collegetown Bagels, too! Agava Restaurant in the plaza is also worth a look see. We hope to see you again in the future! Kind regards, Jim

Stayed here to be close to a friend's wedding at Cornell, and short of staying on campus, we couldn't have been closer. The entrance is a bit confusing-- you have to go through a strip mall parking lot--and the rooms are spread across several buildings, but once you're in it's pretty secluded. The front desk was cheerful and helpful (they had a comb on the day of the wedding when I totally forgot to pack one!), the shampoo smells amazing, and there's vending machines (which accept cards) for when you need a midnight snack or miss breakfast. However: my boyfriend and I firmly believe the place is haunted, and amused ourselves all weekend with conjectures about the "ghost". Our room (and the whole building the room was in) gave off a very Twin Peaks-y vibe, from the picture of the polo player riding in a lightning storm in the lobby (definitely the ghost) to the dull neutral color scheme, the inexplicable kind-of-out-of-place fireplace and to the pure height of the ceiling in our room. The kind of place that would be a great setting for a story: personal attention and charm, but an air of mystery. Unique. I wish we'd been able to get to the pool next to the main building, though. It looks inviting.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Hi, MIckey, Thank you for your review of our hotel and appreciate your comments on our staff. I don't know if we would consider our property as haunted, but did like your comments on the "personal attention and charm". We hope to see you again in the future. Best, JIm

Excellent staff. Nice rooms.good location. The downfall is that if you have a big vehicle or two they have to make more room to park. It just makes it a little tight for parking. Stayed here many times and never had any problems.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Hi, Carol, Thanks for your feedback about the hotel. When you stay again, please ask the front desk for alternate parking options. We have parking behind the 300 and 400 building. Kind regards, Jim McMann

Stayed here for one night while on a "road trip" so for us, it was okay for an overnight stay. It's in a good location - near the highway. The hot breakfast selections were very good! The room we had was in a separate building from the main lobby and breakfast area, but not a problem. Our room was on the small side, and for someone who needed more space in the dresser, it would have been limited. We had no microwave in our room, but didn't need one - just sharing in case it matters to other travelers. This was the most expensive room that we had in any hotel during our nine day road trip - staying at different places along the way. There were other hotels in other cities much nicer for less money, so that's why I gave it only 3 circles.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback during your stay and am glad you enjoyed the breakfast selections. Microwaves are available on request as we don't have them in all the rooms. Should you return in the future, please request the 200 or 100 building which are closer to the lobby and breakfast room. Best. Jim

Great location for visiting Cornell. This hotel was clean and the staff was exceptionally professional and courteous. They were happy to assist me in the business office for printing my Cornell parking pass. The hotel offers a shuttle to and from the campus but we opted to drive. The breakfast area was clean with a nice selection and quality coffee. The building itself and rooms are somewhat outdated but the staff and cleanliness makes up for it as well as the value.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Dawn, We are so pleased that you enjoyed your stay with us! I'm glad you were able to print your parking pass. Thank you for the positive comments on the breakfast. Should your child decide to go to Cornell, we hope that we can become your second home. Kind regards, Jim

Outstanding customer service!!! Exceptionally warm, accommodating and thoughtful staff. Pet friendly is an understatement - my dog, Murphy the Mastiff, had an emergency appointment at Cornell, he was allowed to stay on premise, which in itself was a tremendous blessing but the entire staff was flexible and accommodating throughout our time at the hotel. We could not have asked for a more dog friendly (loving) staff. We remain grateful for everyone's efforts and support. They put the BEST in Best Western.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for the great response. We did enjoy have you and Murphy as our guest. I hope he is getting better. Best, JIm

book your graduation weekend when you drop them off as freshmen, you won;t regret it. Stayed here many times. Convenient and close to Cornell, Collegetown Bagels is a plus. Shuttle service, clean pool, always drinks and coffee

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for staying with us for graduation. We wish the weather had cooperated a little better. We hope you child visits for Cornell Reunion on the coming years. Best, Jim

We went for a wedding. Nice hotel and accommodation, breakfast had lots to offer. Room was clean and spacious. Would recommend it and would go back. Staff very nice and they also provided a shuttle to and from the wedding.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Josee, We do appreciate your feedback during your stay with and glad you were able to take advantage of the shuttle to the Wedding. We hope to see you again! Jim

Good pricing, clean rooms, excellent breakfast choices, attentive staff. Would definitely use this motel again when in the area. Has a nice small pool area as well. Shuttle service is great, very convenient to use for downtown Ithaca Commons area.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear loken423, What a great review! The pool will be open Memorial Day weekend. We are glad you enjoyed your stay and we hope to see you again in the future. Best, Jim McMann

When we travel, we like to stay at Best Westerns because we know we'll get a solid place to stay for a fair price. We had no complaints about the cleanliness of the room or the efficiency of the staff. It was a nice room in a nice hotel with friendly, competent staff.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Lilytiel, We appreciate your comments on the Best Western University Inn and glad that you appreciate our brand. Please let us know when you will be returning to Ithaca in the future. Kind regards, Jim McMann

My wife and I went to Cornell and returned for a visit. The Best Western University Is about a mile from campus with a shuttle bus and plenty of parking. We stayed three nights in a room with two queen size beds. The room and beds were fine. Very quiet and the breakfast was acceptable. It is not within walking distance of anything except a market and a couple of restaurants. We were pleased and it met our needs. If you want to be closer, try college town. There are also hotels downtown which are close to restaurants.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback on your recent. stay. We are pleased that you enjoyed your stay with us. When you ready to return to Ithaca, please ask about our shuttle. We can take you to the Commons with many different rates. Kind regards, Jim

This hotel could use an upgrade. Wallpaper peeling in the bathroom, a few loose tiles in the bathroom, spots on the ceiling looked like the roof had leaked, a few dark spots on the mattress cover beneath the sheets. Food had been left in our fridge. Also, animals are allowed, which is great, but there was fur on our comforters. On the plus side, the staff was great - very friendly and willing to help with anything. They did mention the shuttle available into town, but we chose to drive.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear kmac629, Apparently we can up very short in your expectations during your stay. We printed your comments for our maintenance person who is accessing each room in our hotel. There is no excuse for the food left in the fridge. Yes, we are pet friendly, but housekeeping should have done a better job cleaning the room. We hope we have the opportunity to host you in the future. Sincerely, Jim McMann

Average quality hotel, Great location close to Cornell. Exterior and room interior furnishings are dated. But it's free breakfast and location close to Cornell earns it a solid average rating. For Cornell activities, the location beats that of the Holiday Inn, but the Holiday Inn has a better exterior, interior and breakfast settings/items

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. Our close proximity to the Cornell campus is a definite plus tor the hotel. We planning improvements in the hotel in the coming months. We hop that we can host you again in the future. Sincerely, Jim McMann

Best part of staying at the hotel was the shuttle to and from Cornell (and the airport) and the kind, friendly shuttle drivers. The rooms are noisy - heater went on and off and was very loud. Also the walls are very thin and if there are noisy neighbors (like we had the second night) it is hard to sleep.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Cherell, Thank you for taking a moment to let us know about your stay. I'm glad you enjoyed the shuttle drivers! We do apologize for the noise issues. We had a student group staying with us touring the campus. I hope that will not deter you from staying with us in the future. Sincerely, Jim McMann

We stayed 2 nights as part of a fly drive coming from the UK. The welcome was warm and friendly. Our room was fairly clean and large. Only fault was spiders webs up quite high. If a hotel is designed like this then supply proper equipment! Bathroom was big and effective. Yes the whole place could do with a spruce up here and there but it's fine, it's a budget range hotel. Be aware that this is near a university. While here there was a convention/recruitment day for high school students, many of whom stayed in the hotel. They weren't bad but we're noisy when they can in after midnight. Let down greatly by breakfast. Bland food. Hardly warm, the warmers are quite ineffective. Only positive thing was the orange juice which is fresh. (Hot drinks are available 24/7). Worst thing if all;. Paper cups, played and bowls. Come on we are adults and deserve better. PLASTOC CUTLERY. it's 2018. The whole world, except Best Western are concerned about single use plastics and the effect on wildlife and our environment. Come on. Get with the times!! (For that reason I can only give 2/5). Other than that a nice hotel.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We do apologize about the noise issues with the students staying with us. We placed numerous calls to the rooms to respect the other guests staying at the hotel. We are surprised at the comments on the breakfast, as we have had numerous compliments on the variety of items we serve. We hope you will reconsider us in the future when returning to Ithaca. Sincerely, Jim

Hotel staff is very friendly and helpful; the breakfast options are plentiful, including hard boiled and scrambled eggs, sausages, breakfast links, waffles, cereal, english muffins, bagels, fruits, cereal, coffee, juices, and many more. Everything is very clean and well stocked. The location is 5 minutes from Cornell, with easy access, and hotel transportation is a great service. Rooms are clean and beds are comfortable. Not a fancy hotel, but a good place to spend the night. Within walking distance of Dunkin Donuts, Burger King, and a supermarket. TV channels are limited to non premium channels (no HBO, Showtime, etc.) and the TV size seems small for the rooms. Overall, a good place to stay.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear MarDTX, We really appreciate all your comments on the breakfast. We work very hard to listening to all comments on the variety of offerings to make sure our guests are satisfied. I'm glad you enjoyed your stay and we hope to see you again in the future. Kind regards, Jim McMan

You are staying in an old hotel with minor updates. That said, it's a great price, safe area, clean rooms, comfy beds, and the staff is wonderful. Very close the Cornell & the hotel shuttle runs until 11pm. It's a great place for the price.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for your review. Although we are one of the senior hotels in Ithaca, we make every effort to make our guest experience enjoyable. We are glad you enjoyed the courtesy van to Cornell. We hope to see you again in the future. Best, Jim

Clean and comfortable room. Comfortable bed. Friendly and professional staff. Good location. Great price. Great value. Better than expected. Would recommend for business stay, students visiting Colleges or families.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear robynivylkicht, What a great review of our property! Being so close to the University, makes us a logical choice for families visiting campus. We look forward to seeing you again in the future. The Fingerlakes Wine Trolley picks up at the hotel on Saturdays!! Best, Jim

Biggest plus is the courtesy van which will take you and pick you up from virtually any spot in the local area. Hotel staff very friendly and helpful, located in a strip mall with a major supermarket and several smaller stores with options for dining and other amenities.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback about the Best Western University Inn. The shuttle is a big asset! Thanks also for the comment on the staff and our location in the East Hill Plaza. Please let us know when you will be back in the area! Kind regards, Jim McMann

The hotel is good, clean, and resonable value. Nothing fancy. reasonable rates for the area. Allows pets. Very close to Cornell University. Very easy to get to with a grocery store close, a mexican restaurant, laundry mat and drug store. If you are not looking for a fancy hotel and just want a good nights sleep, you can't go wrong.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Jay, Thank you for your great review! We are glad you were able to take advantage of the many businesses in the East Hill Plaza. We look forward to seeing you in the future. Kind regards, Jim McMann

After staying in a few luxury hotels during my business trip, I wasn't sure what to expect in a small country town. It was such a pleasant surprise discovering this small hotel. The thing I loved was just the attention to detail, the small things that add to the experience of hospitality. Filtered water at reception, coffee and light snacks 24 hours in the breakfast room, shuttle bus to and from campus, full HBO, a nice array of useful toiletries... and the best ever: fast WiFi that actually works!! After staying in one Sheraton and two Hyatt hotels prior to this and being able to get only limited/slow WiFi, this was a welcome relief for an international traveller quite dependent on staying connected. To further add to the experience: a comfy bed, relative quiet until neighbouring guests work earlier in the morning, a great array of breakfast items, friendly and welcoming staff....and to reiterate again - good coffee. I just had to back-track and after packing my bags in the car to compliment the manager on a good job.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dr. Walkabout, What a great review! We so pleased that you were found us a pleasant surprise during your trip. Yes, the WiFi is complemented by many of our guests. Thanks also on the staff and the coffee! We hope to see you again in the future! Best, Jim McMann

Employees could not have been more helpful or caring. Travelling with two family members in their 90s with walkers led to some unique challenges. Best Western staff could not have been more accommodating. They honored every special request.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Margaret, We are pleased with your comments on the hotel and staff. We look forward to seeing and your family again when you return to the Ithaca area. Kind regards, Jim McMann

The Best Western University Inn, at East Hill Mall, has good beds, quiet rooms, high speed internet, good breakfast, and a good value for visitors to the Cornell High Energy Synchrotron Source (CHESS). It's only a 2 minute drive or 10 minute walk away from CHESS.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for your great review of our hotel. We are pleased to host so many CHESS users throughout the year. We look forward to hosting you and your associates in the future. Kind regards, Jim

Room 121 next to the housekeeping closet and the loudest room in the hotel. I had an injured puppy with me and he barked all night at the people talking/gathered in the hallway. I was also worried that I was disturbing other guests but I couldn't do anything about the noise. I was also next to the housekeeping storage so when I finally got to sleep at 5 am I was wakened by Housekeeping getting their carts and supplies (not their fault) and my puppy barking again. We had a miserable night and wanted to be moved and were told we couldn't. I left and didn't stay the second night but of course I was charged. I received no call back from the GM and the front desk staff said that I might as well stay because I am paying for it. Yes. Indeed. A horrible trip made worse by a horrible hotel.

BestWesternHotels, Corporate at Best Western University Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Except for the difficulty for correctly booking the room. The hotel service was excellent. We resent having to pay twice for our room since the TripAdvisor website did not work effectively for us. We would like to get our money back, but we do not know how to do so.

Booked reservation directly on BW site. Don't recall the warning that it was a non-cancellable, non-refundable reservation. Due to work constraints, I had to change my travel plans. I called the hotel to cancel two weeks before my stay, and they said I could not. Had I been charged for the room at the time of my original booking, I would have shrugged it off, but they hadn't even charged my card yet. The charge didn't come through until after my reservation date. It's a scam and total rip off. They could easily have given the room to other people with that much lead time.

BestWesternHotels, Corporate at Best Western University Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

on a college visit to Ithaca. from Cali and it was a cold day....fire place in room was a nice touch. Check in was great....felt welcome and the woman had a great sense of humor Breakfast was very good. attentive staff even cleared your dirty plates. very accommodating and highly recommended

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Patrick, Thank you so much for your great review of the Best Western University Inn. We are glad you enjoyed the fireplace! Should your child decide to go to Ithaca College, we would pleased to see you again in the future. Best, Jim McMann

We came to Ithaca for one night for dinner with friends and a concert at the State Theater. Never having been to Ithaca before we needed lots of advice and help in selecting a restaurant, getting there and getting home. The people at the hotel were all very helpful. The fellow that drives the shuttle bus made our stay very enjoyable as we didn't have to drive in an unfamiliar city, worry about parking, etc. He told us the layout of The Commons, where we should try to eat, where the concert was and where he'd pick us up when we called. This was all much appreciated. Everyone we spoke with at the hotel was courteous, friendly and helpful. The bed was extremely comfortable and the room was pleasant. if we were to go back to Ithaca I'd stay there again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Thomas, Thanks so much for your review! I'm glad that we played a part in making your visit a great one. Our shuttle drivers are quite adept at making people feeling comfortable in a new town. Thanks again for your comments. Best, Jim McMann

Made reservations here on short notice due to a death in our family. Two days/three nights were north of $750. We have stayed in much nicer accomodations for less. There was nothing about this hotel that would justify this cost other than the lack of hotel rooms in the Ithaca area. The room we had was unremarkable and lacked a microwave.

Best47958, Director of Sales at Best Western University Inn, responded to this review
First of all, our condolences for your loss in your family. We apologize that you felt the cost of the room did not justify the accommodations you experience. I wish we have the opportunity to speak with you during your stay as we do have microwaves on demand. Please don't hesitate to contact me at jmcmann@twintierhospitality.com if you have further comments. Sincerely, Jim McMann

Excellent in every way. Free shuttle to Cornell Campus is exceptional given the parking availability on Campus. Friendly accommodating Staff willing to help with any questions. Very close to Cornell. Shuttle also available to Restaurants downtown for Dinner. Very fast response for shuttle. Breakfast excellent, clean, spacious.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Austin, Thanks so much for the awesome review for the Best Western University Inn. We get many comments on the shuttle and proximity to Cornell. We also appreciate your feedback on the breakfast. We hope to see you again in the future. Best, Jim McMann

Accommodating and clean – Shuttle service A+ Room was clean, spacious and adequate. Easy Access to campus (via shuttle or public transportation) and convenience of grocery store, and takeout in plaza near hotel

Best47958, Director of Sales at Best Western University Inn, responded to this review
We really appreciate your kind words about the hotel. We do have a great shuttle service and great drivers able to answer all questions about the Ithaca area. We hope to see you again in the future. Kind regards, Jim McMann

Just what you'd expect from a Best Western. May have to drive toward area your room is. All the basics. Big rooms. Nothing fancy. Helpful and pleasant front desk. Breakfast is included - serve yourself. Is near a shopping plaza with grocery store, liquor, gas. Can walk to an amazing Mexican restaurant, from back of property or go thru shopping mall down the perpendicular street 100 feet.

Best47958, Director of Sales at Best Western University Inn, responded to this review
HI, Kathleen, Thanks so much for your review of our hotel! I hope you took advantage of the 10% discount at Agava Restaurant for all hotel guests. Please let us know when you are returning to the Ithaca are in the area. Best, Jim McMann

I was skeptical of possible noise because of "university" in the name, but this hotel is quiet. This hotel is very near Cornell University classrooms in a strip-mall environment that isn't near the main campus. Students drive to and from these classrooms. The area is quiet and not like a college campus or housing area. Nice rooms and breakfast. The only negative item is that the guest rooms are in a building that is separate from the building with the lobby and breakfast. The area between the buildings is a driveway that is covered, but the wind blows through that opening, so be prepared for experiencing the weather as you go to and from the breakfast.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear bobfox, Thank you for the encouraging review. Although the title says "University", technically we are a suburban area, and only 1/2 mile from the campus. Should you stay with us in the future, you can request the 200 building which is the main building where the breakfast is located. Looking forward to seeing you in the future. Best, Jim McMann

Large rooms in a well-run hotel featuring easy access to Cornell. Excellent value with ample parking & excellent breakfast. Front desk management & staff provided excellent advice in guiding us to very enjoyable dining venues and nearby sites/museums.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for you wonderful review of the hotel. These comments make us especially proud of what we offer to our guests. We look forward to you returning to Ithaca in the future! Best, Jim McMann

Overpriced, but only good option close to Cornell University. The property is aging and not being maintained. My room had no seal on the A/C between the room and outdoors - so essentially I had to run the fan 24X7 to get a comfortable temperature. There were many parties and construction groups making lots of noise. But, like I said, if you want to be close to Cornell, this is a necessity you will need to bear.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Charles, Our apologies for the noise you experienced during your stay. We have also printed your comments about the room and have forwarded to our maintenance person. We hope to see you again in the future. Sincerely, Jim McMann

We were attending a wedding at Celebrations near Ithaca and this was the hotel recommended by the wedding part. The rooms were clean and comfortable. They offered a complimentary shuttle to and from the venue. The van was a little small for the amount of people it had to transport but the driver was good and the van was clean. Unfortunately, we missed the breakfast, so I can't say too much about it other than some friends that stayed thought it was pretty good. It featured hot and cold options.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Steven, Thanks for your comments on your stay with us. I hope the wedding was a big success and glad offering the free shuttle to Celebrations worked for you. We are sorry you missed the breakfast. We would love to see you again if you coming to Ithaca to see many or our attractions. Best, Jim

Stayed at this Best Western for my daughters wedding. Staff and complimentary breakfast were the bright spots. For the price of the rooms cleanliness took a back seat for sure. Beds were clean and fresh but the rest of the rooms was not clean at all, garbage was left behind in one room and both rooms lacked a good cleaning of cobwebs and old surface dirt.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Christie, Thank you for your feedback during your daughter's wedding. We appreciate your comments about the staff and breakfast, but disappointed about the quality of the guestroom. We take all comments seriously and will print this for our housekeeping department. Sincerely, Jim McMann

Everyone is so helpful here! The room was much bigger than I expected it to be. Parking, loading/unloading was a breeze. unfortunately,i locked my kids and myself out of our room but the staff got is back in before anyone knew there was an issue. We had a fantastic time & The Best Western was a main contributor!!!!!

Best47958, Director of Sales at Best Western University Inn, responded to this review
We appreciate all your kind words during your stay with us! I'm sorry about the locked out situation, but glad we were able to get you back in the room. Thanks again and we hope to see you in the future. Kind regards, Jim McMann

Nice staff, convenient to the Cornell Vet College. Overall hotel does need an upgrade, it looks like a 1980's motel. Dog friendly. Breakfast is fine. Rooms are in need of updated furniture,flooring and bathroom fixtures.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Malcolm, Thanks for your feedback during your stay. Even though we are one of the older Ithaca properties, I believe we make up for it with our customer service. We have made on the updating of the property and will continue make improvements in the years ahead. Sincerely, Jim McMann

We just returned from a 4 night stay here and we found it to mostly be a very nice place to stay. We were going to Cornell University each day and it was only 2 miles aw from where we needed to be which was extremely helpful and there is a shuttle service which was terrific! The breakfasts each morning were included and quite good with a nice variety of hot and cold foods. The staff was extremely nice and helpful for the duration! We stayed in a king jaccuzzi room in the downstairs area. The bed was soft if you like that and I wish I could take that huge tub home with me...very nice size and depth! My only complaint was that the room was dirty and well cleaned. There was thick amounts of dust and old cobwebs in the corners and all around the air conditioning unit. Also, the floors in the main hallway of the room were sticky...my husband wiped it with a damp shower towel and it was black with dirt. The room itself was a good size though and it does have a good sized frig in it hidden under the TV area. If the cleanliness improved we would stay there again due to all the other positives. FYI a great nearby restaurant is Antlers about 10 minutes away....yummy and good prices!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear allenkittyzoo, Thanks for staying with us and hope the conference at Cornell was a success. We appreciate the comments on the breakfast and are constantly looking to our customers on more ideas on making it more attractive. We do apologize for the lack of cleanliness and forwarded your comments to our housekeeping department. Please visit us again in the future. Jim McMann

Arrived late one hot night in late July and we were shown a basic room. The Inn has certainly seen better days. It urgently needs updating of bathrooms, carpeting and air conditioning units. Housekeeping is atrocious as we discovered when pulling back the sheets only to find remains of the previous occupants (see photos). Staff were obviously embarrassed and moved quickly to find us another room. If it weren't already past 11 pm, we would have sought out another hotel. The next morning the general manager apologized profusely and promised that the housekeeper would be "informed". She also promised to comp our room given the condition of the first room and the embarrassment of all involved. Of course, no reimbursement was provided even after I sent two kind reminders. Cannot recommend this Inn at all.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear guest, We are so sorry about the condition of your room during your stay. At your convenience, could you e-mail the general manager, Terry, at tterry@twintierhospitality.com to convey your dissatisfaction and compensation. Sincerely, Jim McMann

I stayed here for one night when in town to visit Cornell. Had no problems of any kind. Everything was clean and water was hot. Air Conditioning unit could be updated but it worked reasonably well. Not too crazy about the breakfast, but it's free so I'm not going to complain. There is no standardization or conformity to anything BW does though. Some have a person who makes you omelettes which I think might even save money in the long run because you only make enough eggs for a person who orders them vs making a whole bunch and hardly anybody ends up eating them, or takes them and decides they don't like them and throwing them in the garbage. There is also a free shuttle to town which is nice. The clerks and workers are very nice here too.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Timothy, We appreciate your input into the hotel during your stay. We continually try to switch up the breakfast, as you could see to the upgrade to the waffle station and adding egg patties to the menu. We work with our food rep. to constantly modify our offerings. Once again, thank you for your comments and we hope to see you again in the future. Kind regards, Jim McMann

Extremely pleasant and friendly staff. The front desk and dining room staff take a lot of pride in their hotel and welcoming guests. Abundant breakfast choices. Coffee was very good. Good location in Ithaca area.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for your review. We especially appreciated your comments on the dining room staff. Denise and Cassie work very hard to ensure guests are taken care during breakfast. Please visit us again. Jim McMann

I spent 4 nights at the hotel and was impressed by the friendly staff. All employees were very accommodating. The shuttle service promptly picked me up at the airport, the check-in took less than 5 minutes, and the room was clean. The General Manager, Terry, helped me to print some documents. Kyle was always willing to answer questions and offer help. The shuttle drivers were very polite, opening the door and offering information about the City. The Hotel is dated, probably built in the 70's, but the Staff makes up for that. The breakfast was great. I will stay there for future visits to Ithaca.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We truly appreciate your words about the hotel and the staff! It's your comments that makes us proud to take care of our customers. We hope to see you again in the future. Kind regards, Jim

except for a few stray hairs that fell from the shower curtain. The furnishings were in good condition and didn't feel outdated. The staff was very courteous, especially the kind women tending the breakfast room. Away from the minor hustle and bustle of the downtown area, but still very convenient access to Cornell campus, the town and other attractions. Overall a very comfortable stay.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Greg, Thank you for your thoughtful review on the Best Western. I'm glad to hear about our staff and especially the breakfast attendents. Although we are 1 mile from downtown Ithaca, our proximity to Cornell and our location in the East Hill Plaza, make our property a great location. We hope to see you in the future. Kind regards, Jim McMann

We have stayed here multiple times while visiting local colleges and then to visit our child at school. This is a fine option for a place to lay your head at an affordable price. The rooms are spacious and clean. This is not fancy or opulent. Breakfast is included and the pool is adequate. The staff is very helpful, polite and accommodating - they are this establishment's best attribute.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Babci_13, Thanks so much for your comments on our staff! We are truly proud of them! We also appreciate your review of the rooms. We hope to see you again when visiting your child at school. Kind regards, Jim McMann

Friendly and helpful staff. Good rates. Nice spacious rooms. Outdoor pool to relax by. Centrally located to colleges, restaurants, shopping, wineries, state parks with waterfalls and hiking and biking trails.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear rockyrose17, We truly appreciate your kind comments! I believe our location is ideal for guests visiting the colleges and just for relaxing with a hike or wine tour. We hope to see you again in the future, especially for fall foliage. Best, Jim McMann

It has the basics. Just don't expect more. Rooms have a moldy odor. Some of the rooms require literal hip-checks to get into the room. It gets the job done but there's definitely no luxury. If you are looking for the bare bones then you will be satisfied with this place.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thank you for your feedback. We hope you will give another chance in the future. Sincerely, Jim McMann

We are not loyal to Best Western and yet this hotel had the best price within reason for where we needed to stay. We were pleasantly surprised how nice this hotel was. We were expecting "TIRED" and it was not. The breakfast could be better but in general we were pleased with the stay.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Mia, Thanks for your comments! Although we are one of the older hotels in Ithaca, we really try to give the guest a positive experience. I would be pleased to speak with you on how we can improve on the breakfast. I can be reached jmcmann@twintierhospitality.com Kind regards, Jim McMann

Amenities were as expected at a Best Western, clean, comfortable, inexpensive. Convenient to downtown and Cornell, walk to several good restaurants. Tiny pool nobody seemed inclined to use. Standard BW free breakfast fare.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for your review of the hotel. Actually the pool has been pretty popular this summer with the number of families visiting the Finger Lakes. We hope to see you again in the future. Best, Jim McMann

I was told to expect the bugs in my room because I was in Ithica, NY but got my room changed none the less, then the room I was switched into had ant traps outside the door, and the door did not shut! I told the front desk and they were still rude and told me how I was only one person, staying for business, for one night (does it really matter?!?)

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear 754bonniew, On behalf of the Best Western, we apologize about your recent experience. We know that you have bean a frequent guest of the hotel and have appreciated your business. I completely understand that you may look at alternate accommodations, but if you choose to give another chance, please contact myself or Terry Terry, the General Manager. Sincerely, Jim McMann

This is a good place to stay if you are visiting Ithaca.Although it isn't in the city, the free six minute shuttle service into town or to the university was a wonderful anemity. Very friendly staff. Clean rooms. Adequate breakfast if you want to save time in the morning. Highly recommended.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Jane, Thanks for your great review! Yes, the free shuttle service is a great amenity of the hotel. We hope to see you again in the future! Jim

We were here for the weekend and it was exactly what we needed... clean room, pool, breakfast, wifi. People in our party did have issues with their stay. One had wifi issues, another's toilet didn't flush properly. Calls to the front desk were made in both cases, but nothing was resolved. That being said, everyone else in our family had fine stays. There were many of us staying at this BW. The front desk lady was fabulous our first night there... she printed out menus, allowed us to use the breakfast room for our dinner when the rain came in (we were outside by the pool, at first).

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Steph, Thanks for the positive comments on your groups stay at the Best Western. I'm glad you were able to use the breakfast to continue your gathering. Sometimes if a number of people are the internet at the sane tine, it can be slow loading. We hope to see you again in the future. Kind regards, Jim McMann

Stayed for 4 nights. Would return to this BW if in the area. All services were excellent. This is especially true of the van drivers and their courtesy; While this BW is relatively old, it has been well maintained. The rooms are very good.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear W H B, Thanks for your very kind review. Although we are one of the older Ithaca properties, we believe our services and out staff make up for it in many ways. Plus the proximity to both campuses, along with the number of eateries in our plaza, make the Best Western one of the key accommodations in the area. We hope to see you again in the future. Best, Jim McMann

This hotel is old. The AC was Loud but worked. When we walked in, the room was freezing and the temperature was at 64 degree. Not much choice in the town, all hotel were at 200 dollars and up. For the price it's not worth to stay here if you have a car to drive around.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for your review. We would have liked the opportunity to change your room since the a/c was loud. We do have several discounts available. We hope you will reconsider us should you return to Ithaca in the future. Best, Jim McMann

Clean, comfortable, accessible parking, spacious room and bathroom. Close proximity to food, gas and colleges. Unfortunately we missed breakfast but there appeared to be many options. Would definitely choose this again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear njmom, Thanks for much for your review. I think our proximity to the Cornell campus a great asset along with our free shuttle service. We are sorry about the breakfast, but Collegetown Bagels in the plaza is a great second location for breakfast. We hope to see you again in the future. Best, Jim McMann

located at the outskirts of a shopping center, a 24 hour supermarket, restaurants are in walking distance Nice clean rooms, decent breakfast! Staff was very helpful I would def come back here when going to Ithaca again

Best47958, Director of Sales at Best Western University Inn, responded to this review
It was great to see your review today. The East Hill Plaza has a number of great eateries and a 24 hour grocery store. Wednesdays, the Farmer's Market opens in the East Hill, next to the RiteAid Pharmacy. We hope to see you again in the future. Kind regards, Jim McMann

I am a frequent traveler to the Ithaca area and have been to this hotel many times. The staff is always very kind and offer a warm welcome. The rooms however always seem to be dirty. I have found used towels, dirty bed sheets, liquids still in the ice container, and missing toiletries from the bathroom. The breakfast in the morning is decent, although due to my poor experience with the bedroom cleanliness, I am not sure how much I trust it.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Dakota, First of all, thanks for being one of our long term visitors and appreciate your patronage. I am distressed, however, with your comments on the state of your room. I am printing this comment for our housekeeping department. We hope to see you again in the future. Sincerely, Jim McMann

A decent motel on the edge of Cornell's Ithaca campus. Convenient gas, restaurants, grocery store. About 10 minutes drive from main Cornell campus. A little hard to find, since it's tucked between a shopping plaza, some Cornell buildings, and an apt. complex. My favorite thing: Could NOT hear sounds from adjacent rooms during the night.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Richard, We appreciate all your comments on the hotel and general area. Yes, it can be challenging as our street address technically is on the side of the building. We are also glad that you have great sleep. Please visit us again. Best, Jim McMann

Excellent hotel in Ithaca. We especially liked that it was one-story and you parked outside your hotel room, which made it so convenient for moving luggage. Also, the breakfast was delicious! The scrambled eggs were yummy but the waffles were exceptional! My husband said the coffee was the best! The room was clean and orderly and the staff was outstanding - everyone was friendly and courteous and ready to offer assistance if we needed anything! Very impressed!

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks so much for your wonderful review! We are glad you enjoyed the breakfast and coffee, as well. We hope the Wedding was a great success! Kind regards, Jim McMann

Loved that we could bring our dog while our other dog was at Cornell Animal Hospital for treatment. The room was clean other than a light switch in the bathroom. I always have disinfectant wipes when I travel so I just wiped it off. The staff was friendly and helpful. Proximity to Cornell is excellent at about 5 minutes. It was fine for what we needed and we would stay there again.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Thanks for your kind words about the hotel. Our proximity to the pet hospital makes us the top choice for travelers with pets. Sorry we missed the light switch, but glad that it not take away from the guest experience. We hope to see you again in the future. Best, Jim McMann

I found this hotel very clean and comfortable. The staff was helpful. It is within walking distance of light shopping and dinner options. The pool looked very inviting but sadly, no bathing suit in my luggage. I will remember this Best Western when I am in Ithaca.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Larry, I'm really glad you enjoyed our hotel! The East Hill does have a number of great eateries, plus a 24 hour grocery store. Our pool is usually open from Memorial Day to Labor weekend. We look forward to seeing you again in the future! Kind regards, Jim McMann

This Best Western Hotel stands out. It is quiet, and the beds are extremely comfortable. The hotel is conveniently located. The breakfast was good. The staff were very friendly and helpful. They were good with directions and maps, and suggestions about places to visit. It was nice to have an in room refrigerator.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Margo, Thank you for that great review! We are glad that we "stood out" for you when staying in Ithaca. Our long term visitors love the minifridges. especially with the 24 grocery store in our plaza. We look forward to seeing you again. Best, Jim McMann

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It definitely needs to be upgraded because it looks quite old, but for a budget hotel it's pretty good. It's very quiet and close to Cornell and a bunch of places where you can eat. I guess it is okay overall.

Best47958, Director of Sales at Best Western University Inn, responded to this review
We are disappointed that you felt the hotel. Please be assured that we have made several improvements in the last few months, including new bedding, upgrades to breakfast, and faster internet speed. We hope that you will give us another try in the future. Best, Jim McMann

Pros: QUIET rooms. Comfortable beds. Dog-friendly. Super nice housekeeping staff. Location is good if you need to go to Cornell. Cons: Fitness center can easily be improved by adding a FAN, adding some cleaner for users to wipe down equipment and restocking towels on a regular basis. The bathroom in my room was incredibly out-dated and in need of repair. One of the lights was out so it was quite dark. The shower was old and gross. Housekeeper missed checking the ice bucket so mine was full of water. The girl that checked me out seemed annoyed that I asked for a printed copy of my bill. In reading other reviews I see the manager stating that presenting my room key at Agava would get me 10% off my bill. I've stayed here twice now and NO ONE HAS MENTIONED THIS. Would have been nice to know before I had dinner there with my family. Overall this place is ok, but a few minor things could really step it up a level.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Ruthie, How disappointing to read your review of your guestroom and the attitude you received from the front desk, especially with the number of positive reviews on the hotel and staff. We have tent cards in all rooms that have the 10% off listed at Agava and have been there for at least for the last six months, plus a sign in the lobby. We hope we can get another chance to host you in the future. Sincerely, Jim McMann

The staff and services that we rec'd were top notch. The staff were very informative and helpful. The breakfast was more than Restaurant quality and the Shuttle services was outstanding. I went for a one day conference at Cornell and I brought my wife. She loved the Commons for shopping and eating and we especially enjoyed the Boat Yard Restaurant.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Ken, Wow, what a great review of the hotel. I hope enjoyed the conference as well as well as your experience at the Boatyard Grill. It's really gratifying for our staff to see the hard work does pay off. We hope to see your wife again in the future. Kind regards, Jim

This is a very pleasant little hotel only minutes from Cornell. Free breakfast is good and rooms are comfortable and clean. Good value and friendly staff. Business center was also free and easily accessible.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Slorg, Our thanks for your recent review. We are glad you enjoyed the breakfast and the quality of the rooms. On behalf the staff of the Best Western University Inn, we look forward to seeing you again in the future. Kind regards, Jim

We're here for our eldest grandson's graduation, so we don't complain too loudly about having to book years in advance at a radically inflated room rate for a minimum of three nights. However, the room should not have had trash left over from the last occupant. At best this is a conveniently located mediocre motel. But we will happily return in two years for our younger grandson's graduation, already booked and paid in advance.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Mark, Thanks for staying with us but we do apologize for what you found in your room during your stay. We do appreciate you giving us another try when you return in two years. Sincerely, Jim McMann

Unfriendly staff, awful breakfast, uncomfortable mattress, inadequate blankets. Ill say it again for emphasis: Unfriendly staff, awful breakfast, uncomfortable mattress, inadequate blankets. Stay elsewhere if you can.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Hello, I am sorry about your recent stay with us, but surprised at some of your responses. If you read some of our other reviews here and on other websites, guests have praised our staff, our breakfast and rooms. Sincerely, Jim McMann

The staff were all very friendly and helpful, the bed was comfortable and the room was of a substantial size but it was quite cold. The breakfast was fine but nothing extraordinary. Overall this hotel does what it says on the tin and you get what you pay for

If you are on a tight budget and don't mind feeling like you are not in a high-quality establishment, then this is the right place for you. The room was ok but in desperate need of updating. Loose bathroom tiles, dirty grout lines, frayed carpet, dated and chipped sink. The good part was the thermostat worked well, the bed-linens were decent and the room was spacious for a family of 4. The breakfast included was a bonus and was decent; however, during the rush, there was only one person re-stocking and cleaning up - and she was great, but the management should certainly look at adding another person, as there was a lot of congestion on clearing tables, restocking food, etc... The walls are paper-thin so you will hear everything around you. We actually made a specific request for no housekeeping for the two nights we were there but that message did not get conveyed to housekeeping after our first night. To make matters worse, they parked their cart right outside our room and were having long extended conversations right outside our room early in the morning. While Ithaca is relatively safe, if you are very security minded, the doors leading to the inside corridors, were not locked at night. So while you will have the advantage of an inside corridor leading to your room, the security is on-par with a motel with outside corridors. I guess this is just a personal preference for you... Will I stay there again if I am in Ithaca. Probably Not. I would pay a few extra bucks to stay at the Marriott. I would like to give it 2.5 stars but that is not an option, but 2 stars by TripAdvisor standards is "poor", and this is definitely not a poor establishment, but it is indeed slightly below average...so erred on the side of the positive.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Conrad, Thanks for your input during your stay with us. We now have two breakfast attendents for busy days. We have also spoken with our housekeeping staff to respect early hours in the hotel. I am sorry that you will not be staying with us in the future. Best, Jim McMann

Very surprised by the quality of the room that I stayed in. Very different and very high end for what I was expecting. Very refreshing. I'll definitely return to the same location for another trip within the next year.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear guest, How gratifying that you enjoyed your stay with us! We do appreciate the comments you told us about. We hope to see you again in the future! Kind regards, Jim McMann

Booked online via one of the hotel room aggregators. The price was right and provision of product and service was satisfactory. I was looking for a decent price for one night, and most all hotels in Ithaca were over $100.- a room. This one was much less, and still provide the 2.5 star rated service and quality . Happy Customer.

If your coming to Cornell to visit for college trips it's a great location 2 mins from Cornell. The front desk staff is very friendly but their room cleanliness needs major improvement. They offer future bookings for Cornell graduations.

The hotel was booked by Cornell University staff and as such we didn't really have a choice in the matter. It is what I would call "functional" and within the range of functional hotels the staff stand out as particularly friendly and the beds as particularly bouncy. It was an enjoyable stay, for myself, my wife and our daughter. The only real issue we had was with breakfast: in this day and age it is unacceptable to offer single use recipients and cutlery (plastic, cardboard).

loose tiles in bathroom allowed ants to swarm there by morning. The spigot on the waffle batter fell out and batter flowed on me and the counter until the staff ran in to reinsert it. They said this happened weekly. Beds were clean and comfortable; room was quiet.

We visited Cornell and this hotel offered a great location and spacious rooms, it was less than a 5 minute drive to campus and easy to get back and forth between campus and hotel. The breakfast was also good- the communal room was clean and the staff did a great job keeping everything stocked.

Best47958, Director of Sales at Best Western University Inn, responded to this review
Dear Trippysloomis, How exciting to open up this review! Even though you can't see Cornell from our front door, guests are always surprised to know just exactly how close we are. Thanks also for the comments on breakfast. We try to listen to guest input on now to make is even better. We look forward to seeing you again in the future! Kind regards, Jim McMann

It's a nice hotel with spacious rooms and bathrooms. The staff is nice and the breakfast is decent. I really wish they didn't water down their juice at breakfast. The location is good if you are visiting Cornell or areas close to it. There are stores and restaurants very close by. The phone was broken in one of our 2 rooms and the rooms could have been vacuumed a little better, but it's still very nice for the price.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Thank for your kind words about the hotel. I do apologize for the phone not working in your room. I have also forwarded your comments to our housekeeping department about the carpet. We hope see you again! Best, Jim McMann

One really big plus is a free shuttle that will bring you to the downtown of Ithaca for dinner! You should eat at Moosewood and Collegetown Bagels also excellent. The rooms look out at either a parking lot or a road so no views, but beds comfy!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Anne, What a great review and glad you had a good night's rest. It is true that Ithaca does have a number of great restaurants. When you come back, you should check out Agava, right around the corner. If you show your room key, you receive 10% off. Best, Jim McMann

I stayed with my family there with purpose of visiting my sister who is studying at Cornell. This seemed like very affordable option, not too far from campus. Hotel is older but clean and room was big and comfortable. Staff is very helpful and that gave us all information we needed. My favorite thing is that they provide complimentary rides wherever you need to go around! And breakfast in the morning was good!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
We appreciate your comments about the Best Western University Inn. Yes, we are only 1/2 mile from campus and the shuttle will take you wherever you want to go at Cornell University. We hope to see you again in the future! Best, Jim McMann

We stayed one night to visit a colleague who studies at Cornell. This place is literally one right turn away from the campus. So, easy to navigate. I really don't understand how this place is difficult to get to; "Google Map" Anyhow, check in was a breeze and the lady at the reception was super nice. The room is huge with high ceiling and a fireplace. It is well appointed and very clean. Bed and linen was very comfortable. Everything you expect out of a Best Western chain. Yes, the room is a bit dated but it is very well appointed and clean. Upon checking out, the reception lady asked me how my stay was wanting an honest feedback so I had told her it was great with exception to one minor detail. She listened and told me that they would fix it for the future stay. Great location, nice big room, great customer service. I definitely would stay here again.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Jun, We are so glad you enjoyed the hotel during your recent stay. It can be difficult to find the hotel as our address is "1020 Ellis Hollow Road", but we actually face Pine Tree Road. Finally, thank you for your comments about the front desk. Kyle is a great asset! Please don't hesitate to let us know when you are in the area in the future. Kind regards, Jim McMann

The hotel was a bit difficult to get to, located in the back of a large strip mall. The rooms are shabby; water stains on the ceiling, peeling wallpaper, lots of dust behind the night table. Breakfast was standard motel fair- no better, no worse then any other breakfast bar. Probably would not stay there again.

I recommend this hotel as it is a super convenient stay given its location adjacent to Cornell. The staff are also super nice, as my shuttle driver waited for me to make sure I caught the bus back home. The front desk staff are also very helpful.

Over and above the generous and comfortable accommodations, and the wonderful convenience to restaurants, groceries and Cornell University, is the amazing staff at this local hotel. Ithaca, NY was hit with a major snowstorm this week, while I was working at Cornell. The manager and staff looked out for my well being while I was stranded for several days at the hotel when the county roads, most local businesses and the university closed down. Before the full force of the storm hit, the shuttle driver drove me to campus in his personal vehicle and braved treacherous roads to get me to work. And when the snow finally stopped, the staff made sure my car was cleaned off so that I could finally head back home. I have stayed at many hotels over the years for business and for pleasure, and have rarely come across such a considerate hotel staff. I urge anyone traveling to Ithaca to stay at the Best Western University Inn!

Convenient to Cornell U. at 4- 6 minutes away by car or shuttle. Also walkable Rite Aid and food store. Rooms comfortable both trips. Easy access from parking to rooms short distance away. Quiet on first trip. 2nd trip had some hallway and adjoining room noise due to more rooms occupied - but quiet by 9pm. Unpleasant for me because of sickly floral scent in hall and rooms triggering bad headache both trips. (Had same problem at Quality Inn) Also was unpleasant walking through cigarette smoke outside entrances. Staff friendly.

Probably best location for visiting Cornell university. One of the best considering price and facility. A comfortable room and a nice self-servicing breakfast. I would absolutely recommend if you are looking for a budget hotel with convenient access into Cornell university.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Sangwoo, Thanks so much for your kind words about your recent stay with us! Yes, our location is a definite plus to our guests, especially to the two colleges. We hope you will consider us again in the future. Kind regards, Jim McMann

Most of my reviews on this site are positive. This one can't be, as this hotel does something that could cause guests' deaths. First, Good About This Hotel: It's close to Cornell U, in a quiet plaza with several eateries nearby. Hot breakfast is good; there's a complimentary shuttle van. Now The Bad: There were multiple hairs (animal? human?) in the bed sheets. Hotel has a worn '70s vibe. As other guests also note, there are hefty price hikes for "event weekends." Really Bad: I booked a room in the "pet-free wing," as my kid has asthma. Turns out, there were multiple pets in the "pet-free wing," and a pet smell was obvious. Since pet-triggered asthma/allergy attacks can be fatal, hotel needs to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Other hotels do this, no problem. Staff just shrugged, admitting next morning, "sometimes pets stay in no-pet rooms. It depends." Since 30% of adults and 40% of kids have asthma/allergies, says the Asthma & Allergy Foundation of America, this hotel's dangerous practice could cause deaths in guests trusting this hotel's word. Hotel made no pledge to be safer. No remedy. Bottom Line: You can do better; much better.

PROS: Location in quiet East Hill Plaza is just 1/2 mile from Cornell University, with several eateries within walking distance. Good hot breakfast; friendly breakfast & housekeeping staff; complimentary shuttle van. CONS: Worn '70s vibe; hefty price hikes during "event weekends"; found hairs in the sheets. But the big problem: since my kid has asthma, we booked room in the "pet-free wing." Turns out there were multiple pets in the "pet-free" wing, and previously in our room. Kid had breathing problems. I explained to staff that since pet-triggered asthma attacks can be fatal, they need to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Simple fix; no problem at other hotels. Staff just shrugged, acknowledging "sometimes pets stay in the pet-free areas. It depends." This attitude isn't just ignorant, it's dangerous. Some 30 percent of adults and 40 percent of kids have asthma/allergies, says the Asthma & Allergy Foundation of America. Future guests may have fatal asthma attacks due to this hotel's negligence. Hotel made no pledge to be safer, or improve. No remedy. UPSHOT: For the same price (or less), you can do better.

This hotel feels like a two star hotel. The room was clean enough, but we did find some hairs on the sheets, and the bottom sheets were not fitted and pulled up in the middle of the night to reveal the bare mattress. Tiles in the bathroom were loose, and the door handle was half functioning. It gives the impression that as if the business is cutting corners to save money. The hotel is generally as dated as you'd expect a typical two star hotel to be, as is the breakfast. The internet was very fast though and the staff was generally friendly.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Justin, We are disappointed that your stay was not a success. I have printed your comments for our maintenance and housekeeping department. I am surprised about the that you were not happy with the breakfast as we have gotten many positive reviews about what we have to offer. We hope to see you again in the future. Sincerely, Jim McMann

For visitors to Cornell University, the number one choice for lodging is typically the Statler Hotel, located in the middle of campus and largely run by students of Cornell's School of Hotel Administration. But if you can't stay there...The Best Western University Inn is a great option. Conveniently located a short drive or long walk from campus, it delivers great value for the money.

After a little discomfort registering (got a little lecture about how much vehicle info is wanted by the hotel, why, and what happens if we do not provide what they request - my partner was clearly uncomfortable), we found that the room was interesting: a mix of old-fashioned mirrors with elaborate gold frames, and a soaring cathedral ceiling. The ceiling was so high that the room was more like a tower or silo. A little old-fashioned, but fine, and the room itself was quite large. Floor could have been more carefully vacuumed. Our request for a late checkout was given, and the housekeeper was very pleasant about it (not always the case). There was a table in the hallway that was stacked with various linens; it did not present a neat appearance, and did not inspire confidence. Breakfast had a variety of choices, including soy milk, but yogurt was only artificially-sweetened. The location is in a relatively quiet area adjacent to a plaza.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear drmjd, Thank you for your review. I would like to speak with you further about your customer experience with your stay. Please don't hesitate to contact me at jmcmann@twintierhospitality.com Sincerely, Jim McMann

I chose to stay at the Best Western University Inn in Ithaca for one reason: The Cornell Campus-to-Campus bus will drop you off there (this bus picks people up in Manhattan and drives nonstop to Ithaca). Unfortunately, this convenience is the only really good thing about the hotel. The hotel is old and pretty bare bones. The furniture in the room was old and scuffed up. I was lucky that I got two beds, as one of the matresses was so lumpy and soft that I would not have been able to sleep on it. The other mattress was clearly newer. The room was huge, but the window was tiny and it made the room feel dark. Basic easy to provide niceties, like a local guide, a channel guide for the television, or even a page describing the hotel's services, were lacking. The shower was really poor: the water pressure was barely enough to rinse the soap off.... but to get it that high you had to set it to lukewarm. The staff were competent and helpful; they know the area and the shuttle service was reliable. The hotel does not have a dinner restaurant but it is adjacent to a small mall that includes a bagel place, a Chinese restaurant, a subway restaurant, and a full grocery store. A burger king and a Rite Aid drug store are also within walking distance. Bring food if you will be arriving late. Overall, the hotel was far too expensive for the quality it provided.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear fenwayman, Thank you for your recent review. We apologize that you felt the accommodations were unsatisfactory and I have printed this for your staff. We do strive to make improvements and your comments help us achieve that. Please contact me at jmcmann@twintierhospitality.com if you have further comments. Best, Jim McMann

An older but for the most part well maintained BW. For the first time visitor to the Ithaca area, remember the student population is most EVERYWHERE on foot. Most are looking at their various devices with earphones / buds in use. They do not pay close attention to traffic most of the time.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear PerryCountyPA, Thanks for your review! We do have a large student population due to the two colleges. Actually besides Agava, we have a chinese restaurant, Wingz Over Ithaca, and Collegetown Bagels. We hope to see you again in the future! Kind regards, Jim McMann

I never left a bad review in my life, but the experience was really unpleasant. The hotel itself was pretty nice and basic, but upon arriving to our room, we have discovered that the blankets are paper thin. Like, literally thinner than the towels. The temperature outside was 0 degrees Celsius! We called the reception to ask for some warmer blankets, more suiting the weather outside, and got 3 more blankets exactly the same. Because I saw thicker blankets in the closet of a different room that was shown to us before, I went to the reception to try to explain the situation. The response I got was "well how many more blankets do you want?! " and "this are the heaviest blankets that we have, so just turn on the heat" trying to explain that I saw thicker blankets was useless. Since we were 3 people sharing the room, and some of us don't like sleeping with air conditioning, this wasn't a really practical solution, besides the receptionists attitude was really unpleasant and impatient. I think that a season-appropriate blanket is a reasonable request for a paying guest of this not so cheap hotel.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Viktoria, It was so disappointed to read your comments. We should have paid more attention to your needs and for that we are sorry. I will post your comments for our staff and how we can best serve our guests in the future. Best, Jim McMann

The Ithaca Best Western provided by far the best service I have experienced in a long time. The staff have guest services at the top of thier list. They have a "can do" attitude and really deliver quality service. Everything about this stay was excellent!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Beverly, It was gratifying to read your review. The staff does try to give the best service possible, and we certainly are happy to hear your comments. We hope to see you again in the future. Best, Jim McMann

Stayed for 3 nights over Columbus Day weekend. Location was great for going to many places - Cornell University, Cayuga Lake, Watkins Glen. Easy access to highways. Rooms was good size. Nice to see bathroom with 2 sinks!!! Fireplace in room worked on timer. Didn't really give off much heat to the room. Beds were comfy. Was surprised that there was no information book inside the room - for local attraction info, TV channel info (had to just keep searching to see what channels were available). Housekeeping could have done a little better job cleaning bathroom - bugs stuck to wal between door and shower. Breakfast was OK, though it was the same sausage and scrambled eggs every day. And the standard waffle maker. For the area, the price was higher that we have seen for other Best Westerns. THink they were taking advantage of the holiday weekend.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Mjmmom, Thank you for your recent review. Ithaca is a great location for many things to do in the Southern Tier. I did forward this review to housekeeping about the information book, which I believe was oversight as the rooms do typically have that information. We also appreciate your comments on the breakfast and will work with our rep. to ensure more variety for our guests. Best, Jim McMann

Best Western was very close in proximity to Cornell University. Although we had a difference of opinion with the final bill, supervisor fixed bill and gave us a lower price than the initial quote!!!!!!!

This was our second visit, and we were as satisfied as we were the first time. The breakfast was great, the room was clean, quiet, and completely met our needs, with a small refrigerator, desk, and wide-screen TV. The bed was comfortable, and, to be redundant...it was QUIET...which we value highly...!! A great place to stay, with a perfect location in Ithaca...loved it...!!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Donna, Wow, great review. Yes, although we are only 1/2 mile for Cornell University, the East Hill Plaza is pretty quiet. We are so glad you enjoyed your stay with us again and we look to seeing you again for future travel. Best, Jim McMann

Had to change rooms on arrival but all done very amicably and new room very pleasant overlooking the grasslands and easy access to car. Good sized room with unusual corner fire, very cosy. Breakfast was excellent and comprehensive in spite of it being a BW. Short run into town which was easy enough after doing it a couple of times.

My husband and I reserved a room for two nights over this Columbus Day Weekend for a wedding event in Ithaca. Besides being WAY OVERPRICED probably because of Holiday Weekend, our room would barely be worth half the rate we were charged even through Hotels.com. We came in very late on Friday evening and the wedding was on Saturday afternoon. We left our room at 3:00 PM on Saturday and even though we removed the Privacy Tag off the door, when we returned at 11:00 PM on Saturday, our room wasn't cleaned! The decor is dated, the closet and bathroom door were scratched and peeled, and there was no mirror in the room except for the bathroom! Overall lighting in the room was terrible and the electric fireplace didn't even come close to making up for the $250 a night charge...plus taxes, of course!! Last time we'll ever stay there!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Kristiane, I shared your notes with our general manager. Unfortunately, our housekeeping team is not here that late in the day. However, the housekeeper should have put a note under your door to call the front desk if you needed anything. We do apologize for that. Sincerely, Jim McMann

The only good thing about this hotel is its location. The breakfast was terrible. The staff was not helpful. There was this person, Sarah, at the reception. She was extremely rude. The room was not clean. When I woke up in the morning, I had these itchy bites on my skin, probably because of bedbugs. Appliances in the rooms are dated. Poor service and overpriced...Totally disappointing! I would definitely not stay there again.

This is a nice place to stay if near Cornell or Ithaca. Rooms with fireplaces very nice. Breakfast is good, van service great. Van service allows you to not have to deal with parking in town or on campus. Staff very attentive. Ive stayed here on a number of occasions.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Suzann, We are so glad you enjoyed the room with the fireplace! We are extremely lucky with our location and we are only 1/2 mile from campus and one mile from downtown. Thank you for your comments. Best, Jim McMann

Our motel experience met our needs and that is all we ask for. The room was clean, the beds comfortable, and the price was reasonable for the area. There are several common areas where people can gather and visit. A downstairs one is fairly private. A comfortable chair in the room would have been nice, but not needed.We were more than satisfied. However, it's location sign should be more visible from the road. some nearby trees need to be trimmed. it is very easy to pass by it.

Though an older facility, the updates certain make this a pleasant & comfortable place to stay in ithaca. Quite convenient to CU campus with easy parking. No odor of tobacco! Staff positive and willing to assist.

This hotel is adjacent to Cornell campus. It provides low cost accommodation in a relatively convenient location. Hotel was clean and reasonably comfortable. Major drawback is noise level. My room was adjacent to busy areas but my coworker was assigned a more remote location and was disturbed by hall traffic throughout the night, too. Sound proofing poor!

Though this room was a bit expensive for a older property. It was more than $200 for a Saturday night, and was not worth that money. We booked for a wedding that had rooms blocked. The rooms had some upgrades, like flat screen TV's, and furniture, over all this Hotel is very dated.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Kelly, Thanks for taking time to respond to us. I have printed this response and forwarded to our general manager and maintenance department. Best, Jim McMann

Great hotel! Very clean, large, comfortable rooms. Vaulted ceiling in room over seating area. Very unexpected from outside, which looks more like a motel. Breakfast was good, but could use more room as it was very crowded. My only complaint was the not so friendly front desk staff.

The staff was helpful and the breakfast plentiful with sufficient variety. The room was satisfactory. Could use a bit of updating in the rooms. Conveniently located. There appears to be public transportation with a stop very close to the front of the property which goes all around the Cornell Campus.

This hotel was not inexpensive ($209) but the mattresses were awful (lumpy, very soft) and this pet friendly hotel had us next to a barking dog whose owner had left it in the room. Same dog woke us a 6:45 on Sunday. There are much better options in Ihaca although the hotel is very convenient for Cornell.

We have been travelling for the past week and this is the 4th hotel that we have stayed in (we are in Ithaca for a wedding, and this is the wedding hotel). It is the most expensive (including Niagara Falls Sheraton, the least comfortable, the fewest amenities, and the least friendly). First, the pros: (1) the room is large and has a couch & chair; (2) there is mini fridge; (3) the WiFi is excellent - per my teen, it is the best WiFi we have encountered. The cons: (1) the beds are old - you can hear the springs when you sit on them and feel them when you lie down. (2) the bed has only a very thin cotton blanket for warmth. (3) the room had no information binder, no channel guide, no pen, and no plastic bag for laundry -- all amenities I would expect at a $200+ hotel. (4) the receptionist bordered on brusque when I inquired about getting the rooms recommended on Trip Advisor ("all rooms are the same" - which does not bode well for all the rooms), and also asked about WiFi signal -- my son does online courses and needs a strong signal -- all I asked was whether the room had a strong signal; (5) the pool is tiny and outdoors. The hotel advertises a shuttle that will take guests into town, but when I inquired about it, I was told that it was not running tonight -- a Friday night -- because Cornell was having an event in town that would create chaos. I usually wait until the end of my stay to write a review, but this time I had to review during our stay.

The hotel is fine and staff were friendly and helpful. Breakfast was nice. On the other hand the room was expensive. . beds are really small for 2 people and the hotel corridor is a bit smelly. Fu the room was expensive

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear atab67, I are glad that you enjoyed the hotel, breakfast and staff. We do have rooms with two queen size beds that might be more comfortable for your next stay. We also have many other dates during the year that may be affordable. Please don't hesitate to contact us again should you be returning to the Ithaca area. Best, Jim McMann

Due to move-in for freshmen at Cornell the rates were exorbitant !!!!! Paid 5 star hotel rate for a mediocre cigarette reeking room(designated nonsmoking room). Rooms are clean but dated and shabby looking. Unfortunately, the location which is very close to Cornell Campus enables Best Western to capitalize on the need for rooms at peek dates on campus.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Tamar, I am sorry that you felt the rate did not justify the physical appearance of the hotel. We hope that you might give another chance to stay with us in the future. Sincerely, Jim McMann

My family stayed here for a mini stay-cation to relax and get ready for the up coming school year. We were greeted at check-in by Sarah who is excellent at her job. Upon check-in she noticed that we had a room with a 1 king bed and offered to change the room to double queen. We got a 1 king Jacuzzi room. The room was clean, beds are comfortable, nice chair and overall very comfortable and relaxing. Coffee and Tea are available 24/7 which is a nice bonus. Being so close to Ithaca Downtown and Cornell campus which is nice to have access to. I would highly recommend this hotel to any friends/family visiting the area.

The Best Western in Ithaca was perfect for our two night weekend stay. Close to shopping, the University and all. The hotel has everything you would wish - including an outdoor pool. The complementary breakfast is the best we've ever experienced -- just the ticket for a good start on the day.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Peter, We can't thank you enough for your great review. Even though we are not in downtown Ithaca, I believe our hotel has everything one could need. Thank you also for your words about the breakfast and hope you the chance to have one our make your own waffles. We hope to see you again in the future, whether for business or just to get away. Kind regards, Jim McMann

Good size rooms, location is convenient to the Cornell campus, breakfast is simple but quite good. One word of warning; do review your bills very carefully... I was duplicately charged for a 3 night stay, and I had to bring it to the management to clear it.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Archmama, Thank you for your kind words during your recent stay. We apologize that the bill was incorrectly billed, but glad that manager was able to rectify the situation. We hope to see you again in the future, should your plans include returning to Cornell campus. Best, Jim McMann

This hotel is my first choice when i visit Ithaca. Its clean, staff is helpful and i like the location. You can usually get a discount which always help. A lot of people come to this hotel at any given time so its best to book online

The rooms were clean, and the hotel staff was very helpful during the stay. They went as far as to offer my family a ride to Sage Hall on Cornell's campus when the wedding shuttle was late in arriving. The breakfast in the lobby area had a nice range of items available, including hard boiled eggs, yogurt, make-your-own waffles, cereals, toast, English muffins, hot sausage patties and scrambled egg-beaters.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Mitchell, We hope you enjoyed the accommodations during the Wedding you attended. With the lack of parking on campus, many guests are pleased about our complimentary shuttle to and from Cornell. We constantly are looking to improve our breakfast. Kind regards, Jim McMann

nice hotel, small pool and breakfast area but very comfortable beds, staff is very nice was on college visits and is close to two big colleges Ithaca and Cornell plus close to downtown Ithaca I was say a bit dated but overall a nice place to stay

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Joyce, We are glad you enjoyed your stay while touring the colleges in Ithaca and like that you liked the quality of the beds. We hope that you will consider our hotel should either of the colleges becomes your destination in the future. Best, Jim McMann

Check-in process was very smooth and staff were very helpful. Room was of a generous size, very clean and bathroom was immaculate. WiFi connection was great throughout the hotel (handy for sending holiday photos to friends!) and hotel well located near restaurants, convenience stores and buses. The shuttle bus to the town centre was very handy and easy to understand - well worth it for $1! Nice Chinese and southern American restaurants close-by for those looking for a dinner reservation somewhere. The breakfast is basic, but it does the job - choice of bagels, cereals, scrambled egg and yoghurt. Would definitely recommend hotel to others.

This hotel served it's purpose for us: a nice place to crash for the night. It was very quiet and close to many other restaurants and stores. The people behind the desk were very helpful and came to fix the hotel phone that we were having issues with and make the pull-out sofa bed for us. The breakfast in the morning was very good too. There were a few maintenance issues, as the light in the bathroom was blown out (though the other lights in the bathroom did work) but it was perfect for an overnight stay.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Cindy, We are glad that you found the hotel to your standards during your recent stay. Our location is extremely quiet given our proximity to the Cornell campus. Although we are not perfect, we do strive to correct any problems in a timely manner. We hope to see you again in the future. Kind regards, Jim McMann

This hotel is really close to Cornell. Its nice and clean. The breakfast was good. The staff was really nice and helpful, especially the man who is the Sales Director (sorry, I can't remember his name). The one problem is that the building my room was in (400 wing), had an unlocked door. Anyone can come into this building. There needs to be a lock on the front door.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Hi, Steve, I just recently read your review and we are glad the stay was enjoyable and the staff was so helpful. We hope to see you again in the future. Best, Jim McMann

We visited Ithaca for a friend's wedding this past weekend. This was one of the places that we could choose to stay and we are glad we did. The motel was located close to the venue, but also accessible to many great places to visit. It was clean, the staff was friendly and the beeakfast was delicious. We would definitely stay here agian if in the area.

This is an usual property, but that's a good thing. Quaint, Friendly, Clean, and with some casual dining options close by. I love the staff and the ambiance and this is the only place I stay when I am in town.

This was a typical motel. Nothing special. Rooms were clean and comfortable. View of the parking lot. Breakfast was fine. Location was in a strip mall. Free shuttle service and pick up to Cornell was terrific and nice surprise.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear teachertraveler28, Thanks for your review. Although we may fit the definition of a motel, I think that you will agree that our services and accommodations put us a cut above other motels. We are extremely pleased that you felt the shuttle was a nice surprise for you. We hope to see you again in the future! Best, Jim McMann

Rooms were not cleaned properly, or at all, unless multiple reminders were given to the staff. The refrigerator contained leftover food items from previous guest. When we arrived back from the grandson's wedding we discovered that a shopping bag full of my elderly mother's clean "Depends" adult diapers was disposed of leaving her empty handed when the stores were all closing. The electrical outlet was loose and falling out of the wall. The bathroom faucet lever was very loose, difficult to control and leaked water on the counter top when operated. Beds were too soft and the pillows were way too thick giving me a sore neck.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Clifford, On behalf of the Best Western University Inn, we wanted to express our apologies about your recent stay. There is no excuse for us throwing our personal belongings from our guests. We actually printed this review and was talked about at our housekeeping meeting. Please be assured that we will be paying closer attention to the rooms in the future and we appreciated all comments, good or bad. Sincerely, Jim McMann

The hotel was average and comfortable! It had a good breakfast that ends at 10:00a.m.i was able to extend my stay by one day with no problem! The layout of the property is a little different if you do not mind walking a little!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Patricia, Thanks for staying with us last week! The property is unique is it in the shape of a T. However, the layout is an advantage as guests can get their car through a number of entranceways. I'm glad you enjoyed our breakfast and that you were able to extend your stay. We hope to see you again in the future. Best, Jim McMann

The location to Cornell University and downtown Ithaca was excellent - very little traffic congestion. Grocery store, Collegetown Bagel and Chinese restaurant was walking distance. Hotel room was clean and staff very polite. Would recommend.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Paula, Thanks for taking a moment and tell us about your stay with. We are quite lucky with our proximity to Cornell and yet only 1 mile from downtown. Our guests love the quiet, but appreciate that stores and restaurants are only minutes away. We hope to see you again in the future! Kind regards, Jim McMann

Large, clean and comfortable room. Excellent shuttle service to the college campuses, Ithaca Commons and to the Airport. Also, great location if you want to use the public buses. Friendly staff and great breakfast in the mornings. I will definitely stay here again when visiting my daughter at school.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Lynette, We appreciate your kind words about the staff and hotel during your stay. Yes, not only will the shuttle take you to both campuses, but the TCAT bus also picks up the East Hill Plaza for a nominal fee. Don't forget that we do take graduation reservations when your daughter graduates. Ithaca fills up pretty quickly. We hope to see you again in the future. Sincerely, Jim McMann

Stayed overnight for business, had no trouble finding this facility, but could be tricky for late arriving guests after dark. Conveniently located in a retail plaza with easy access to numerous food establishments, especially Collegetown Coffee (see separate review). Room was a double non smoking, with an enormous jetted tub within the bed area. The bathroom itself was very adequate with shower and other amenities like shampoo, hair dryer, plenty of towels. The rooms are fairly large overall., I spent a quiet night. Parking is on the same level as each room unit and the hotel is divided into numerous buildings on a hill. Handicap access is good. The parking lot is well lit. Free breakfast was the usual whole fruits, pastries, and tasteless coffee. When you have a three minute stroll to an excellent coffee and sandwich place that opens at 630 AM, do yourself a favor and go to Collegetown Coffee instead. I have found free breakfasts are generally adequate if I am starving. Staff was pleasant.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Fotogrrl, We appreciate you taking a moment and sending us comments about your stay. It is a little confusing as our address 1020 Ellis Hollow Road, but we actually on Pine Tree Road. I'm glad you enjoyed the jacuzzi room! However, we do apologize for that you felt the breakfast was not acceptable. We are going to contact our food service rep. to look at changing our coffee choice and also trying new breakfast options, including a yogurt bar. Please don't hesitate to contact me at jmcmann@twintierhospitality.com if you have further comments. Best, Jim McMann

We really enjoyed our stay at this motel. We were traveling cross-country with our two small dogs, and chose this motel because it accepts dogs. It is a great place to stay with dogs. The rooms are spacious and nicely decorated, and there is excellent access to outdoor areas for walking. Nearby is a shopping plaza that includes a great restaurant, Agava, where we were able to dine outdoors with our dogs. We ate there twice and really enjoyed both meals.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Jodelino, Thanks for the incredible review! Our proximity to the Veterinary Hospital makes it essential that we accommodate pets. We also have that great field next to the hotel for walking pets. Yes, Agava is extemely popular with our guests and has that great deck in the back. Should you return to Ithaca in the future, we would love to have you as our guest. Kind regards, Jim McMann

Reasonable rates, which include a continental breakfast and a shuttle to take you to places around Ithaca in addition to a swimming pool, a parking lot and a fitness center - what more could you ask for?

Everything at the Best Western was great. The wifi, the free breakfast, we even got shuttle service to and from various places. The staff were helpful and friendly, and the location was great too -- right beside a grocery store, liquor store, and some restaurants.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Ari, Thanks for the great review! Our shuttle is one of our best assets, especially when guests need a pick up from the airport or bus station. We hope you had the chance to eat at Agava at the end of the plaza. They serve an amazing brunch. Please let us know when you will be returning to the area. Kind regards, Jim McMann

Entirely appropriate place for what I needed. This trip involved attending a conference and I did not need amenities to entertain customers or clients. Parking was easy, room was spacious and bathroom was clean.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Hi, Bob, I'm glad were exceeded your expectations during the conference here in Ithaca. Our location in town makes parking easy and glad you found the accommodations clean and quiet. Should you be returning to Ithaca in the future for business or vacation, please give us a call. Our front desk is wonderful at making recommendations for things to do! Best, Jim McMann

We were attending a reunion at the college and this place was chosen for us so we were not sure what to expect. It was a good choice with many positive surprises. The bed was extremely comfortable and we slept well every night. The room had a fireplace and a jacuzzi in the room. There was more storage than many apartments. Our entire group occupied building 4 in the back so it was quiet and very nice to have our own people coming and going with us. The breakfast had everything anyone would want: Eggs, sausage, cereals, sweet breads, fresh fruit, yogurt, bagels, toast, cream cheese, etc. The coffee was kept replenished so it was always fresh and hot and there was hot chocolate and tea. We had fresh towels and amenities daily. I can't think of a way I would suggest improvement. And there was an excellent restaurant right at the end of the parking lot.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Nabobs, We are so glad you enjoyed your stay with us for Reunion this year. Thank you for the praise about our breakfast options. We plan to open a yogurt bar in the next few months. If you were thinking of Agava, we agree that it's an excellent place for lunch or dinner. We hope to see you again should you be returning to Reunion next year. Best, Jim McMann

I stay at this location every other month for a few nights and have never been disappointed. The staff makes the experience personal and is very attentive and well informed. This remains my favorite place to stay in Ithaca.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Dan, We appreciate the positive comments on your recent review. The staff does make a real effort to take of the customer needs from check in to check out. We hope to see you again when your future plans involve returning to Ithaca. Best, Jim McMann

Front desk staff very friendly and helpful, rooms were clean, wonderful breakfast included. The breakfast offered so many choices. There wasn't one thing I can think of negative about this hotel. I would stay there again!

The shower had very low water pressure, the hallways had a smokey smell, the room walls were worn down. It was not even close to being worth the very high cost for the area. The service was great, the rooms were ok, but the price does not fit

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Greg, I am sorry to hear about your recent stay. We do take your concerns seriously and post these comments for our housekeeping and maintenance staff. However, we are glad you felt the service was great. We hope that you will give us another chance in the future when you return to Ithaca. Kind regards, Jim McMann

The Best Western that I stayed at in Ithaca, NY was recommended by the Paleobotanical conference organizers. Most of the conference attendees stayed at this hotel. I was extremely satisfied with the professionalism of the staff and shuttle service that was provided. The room accommodations were nice as well.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Nina, We are so glad you enjoyed your stay with us for the Paleobotanical Conference! We truly enjoyed having the conference attendees stay with us. Should you be returning again in the future for a conference of just to stay in Ithaca, please don't hesitate to contact us. Kind regards, Jim McMann

Someone should look at the health code and shut them down. They chain smoke and touch food. NO washing of hands, NO gloves. Does the breakfast person know how to clean. I saw things when I came up to get coffee, and told my family we are no having breakfast here. I figure if they cant keep a clean breakfast room then she can clean a room.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear sfred, Thank you for your feedback. We will be addressing your needs with our staff. Sincerely, Jim McMann

We called at the very last minute on our way into town on an emergency run to the Cornell University Companion Animal Hospital. We chose it because it was the closest to the Hospital. Sara, who took our reservation on the phone, was extremely helpful, compassionate, efficient and informative. I think we got the last room available to accommodate three adults (and, although we didn't need it because our dog was admitted to the emergency room when we arrived, we were very happy to learn that they also accommodate pets). The only real negative was the beds -- the mattresses were old and not really that comfortable, but we were so exhausted after our long and stressful drive, we were just grateful to have somewhere to rest. Free breakfast was okay -- there was a nice variety to choose from, but we didn't fare much better later that week at Denny's, so I'm chalking it up to the area and just the large numbers of people they need to serve. We will definitely stay there again because of the convenience to the hospital and the great, helpful staff (including the cleaning crew), but if we were staying for any length of time, e.g. vacation, we might pay a few more bucks for nicer beds somewhere else.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear P.K, I am glad we were able to accommodate you at short notice when visiting Cornell's Animal Hospital and thank you for your kind words about Sarah at our front desk. We are sorry that you felt the comfort of the beds was lacking. We continually make improvements to the hotel and will take this into consideration when looking at new beds. We hope to see you again in the future and hope your dog is feeling better. Best, Jim McMann

Property VERY difficult to find. No sign visible from road. Staff friendly and helpful. Breakfast was great selection / quality. Terrible tv choices. Hope you like news or sports. No info on how to use in room fireplace (gas).

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Edward, Thanks for your comments about the breakfast and our staff. We do have signs at the both entrances with our logo on it. The address can be confusing as we technically are on Pine Tree Road, but the address is Ellis Hollow Road. We are also working with TWC to improve the number of channels we get. The fireplace has a control next to the bed to turn on or off. We hope to see you again in the future. Best, Jim McMann

We enjoyed a pleasant overnight stay here. The folks at the front desk were friendly and very accomodating when I asked for more towels. Room was clean and quiet. The breakfast was plentiful, satisfying and best of all FREE!! The breakfast room was also clean and spacious. We would stay here again.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Rita, Thanks so much for your review! We take pride with our staff and their responsiveness to the guest needs. I'm glad you enjoyed the breakfast and hope you had the chance to have one our make your own waffles. We look forward to seeing you in the future. Kind regards, Jim McMann

This was an overpriced stay for a motel with poor customer service, old amenities and ambience with significant room for improvement. The entire place, including our room, felt dirty and unkempt. Air handling system was loud and had a mind of its own. Location was convenient for our needs, at least.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Andrea, I'm so sorry you were disappointed with your stay. This review will help our staff regroup and work even harder to provide proper better accommodations and more positive customer service in the future. Sincerely, Jim McMann

The hotel is located next to the Cornell campus and within a short drive of the rest of Ithaca. Our room (two double beds) was spacious and clean. The breakfast each morning was good. We would stay here again if we visited Ithaca.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear RHH42, We are pleased that your stay with us went well and hope you had the chance to take advantage of our free shuttle to campus. We even take people to the Ithaca Commons for dinner. We hope to see you again! Best, Jim Mcmann

We were happy to have a good base for visiting Cornell. We were lucky enough to have a fireplace room and enjoyed it. I also appreciate the free breakfast. It makes getting going in the morning much faster than a restaurant. We did not use it, but they also have a shuttle service.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear mainegirl_9, We appreciate your comments on your recent stay and glad you enjoyed the fireplace room. We are very proud of our breakfast, offering guests a wide array of options. Please don't hesitate to call us again when visiting Cornell. Kind regards, Jim McMann

Came her because my son was thinking about going to Ithaca, so he audited some classes. Even he commented on how nice the room and bed were. The staff are very friendly and helpful. I loved the fireplace in the Polo Rooms. Breakfast was good and there was warm food like eggs, sausage and the standard waffle maker. Minutes away from town, Ithaca and Cornell colleges by car. Tucked away in the middle of a mall, so there's convenient shopping and food walking distance away. Great stay, will definitely come here again.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Corinne, Thank you for fill out our comment card survey! We love the comments about the staff, and the breakfast. We hope that should your son decide to go to Cornell, you will consider us as your home away from home for the next four years. Kind regards, Jim McMann

This hotel was fine for a Best Western. It's primary strength is it's location, only a mile or so from the Cornell Campus, making it very convenient. The quality was adequate; room was large enough and had all the required appointments. Shortcomings were as follows: if there was a fan in the bathroom, ours wasn't working; on the first night one of the two queen beds had a top sheet where the bottom fitted sheet should have been and it wasn't long enough to tuck in - by morning we were sleeping on the mattress - to their credit, they changed it the next day to a fitted sheet. Otherwise the mattresses were firm and comfortable, internet worked fine, breakfast was ok and the staff was very friendly and helpful.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear MW, We appreciate your feedback during your recent stay. We are extremely lucky with proximity to the Cornell campus. I'm glad that the housekeeping staff responded by changing the sheets the following morning. We hope to see you again in the future. Kind regards, Jim McMann

Front Desk staff and manager are phenomenal, very friendly and professional. The hotel it self is very outdated and run down. However, it is very close to Cornell so it is convenient if you are there for a conference or seminar. The biggest down fall is that the hotel is located in a shopping plaza. The room I stayed in faced the shopping plaza and the windows where waist level and had where the old crank out type with outdated locking mechanisms. If you want better amenities, this is not the hotel. However, if you just need a place to lay your head then this will suffice.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Jeffrey, Thank you for your comments on the manager and our staff. Although we are not perfect, we do try to satisfy the needs of the customer. We are disappointed that your felt the decor of the hotel was outdated. We will continue to strive to make those improvements in the future. Best, Jim McMann

What started out to be less than pleasant, ended up being more than fine. In the past I have not had good experiences with Best Western Hotels and had stopped booking with them over 10 years ago. I always had issues with them screwing up my room or being dirty. So I was going out of my comfort zone when I booked with them in Ithaca for my nieces tour at Cornell. I have to say the first room they put us in made me remember all too well why I had stopped booking with Best Western. However, the front desk called to see if our room was ok and when I expressed concerned they moved my room. The second room was clean and quite lovely, total opposite the first room. I find it odd that the difference between the rooms was so drastic, but that said they turned this stay around with the second room. The staff was wonderful. Everyone was friendly, polite and helpful. If it weren't for being in one room I felt was a 2 star room - before a room that was nicer I may have rate this hotel higher.

My daughter and I were in Ithaca for a college event and were a little disappointed in the set up of the hotel, with the rooms across a little alley from the front desk. They were also not the most luxurious (cold air coming in through the heater, holes in the towels, etc.). But the staff was mostly very friendly and attempted to be helpful. Get your own bus info though, they didn't have any knowledge of it!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Lizanne, We apologize about the misinformation about the shuttle to Ithaca College. We do take guests to that campus. We posted your review at the front desk and we this will not be an issue in the future. We hope to see you for future events at the college. Sincerely, Jim McMann

Stayed at this property for only one night. Was very pleasantly surprised by the Quality of the facility and caring attitude of the staff. Would definitely stay again. My GPS sent me to a back entrance which was a little confusing but once I figured it out, all was good.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dan, We truly appreciate your comments about your recent stay. Although you were only here for one night, thanks for commenting on the quality of the hotel and comments on the staff. We do apologize the confusion on finding us. Our street address is 1020 Ellis Hollow Road, but officially we are on Pine Tree Road. We hope to you again should your plans involve returning to Ithaca. Kind regards, Jim McMann

The staff is friendly , the rooms are clean, and the service is great, one of the better places i've been to in a while. And the different facilities and services available make the such a desirable destination.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Yusuf, Thank you for your kind words and comments about the Best Western University Inn. We are very proud of our staff and agree this is a great place to stay, especially with our location. We hope to see you again in the future. Best, Jim McMann

Overall I like this hotel. It has good location, reasonable price, pretty good free breakfast and nice staff, but facilities are not quite old. If you are looking for good one with reasonable price, this is it.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Sangoo, Thanks for your constructive notes about your stay with us. Please note that we have made many changes in the hotel, including new carpeting, new amenities in the breakfast room, and new bedding. We do appreciate the comments about the breakfast and the staff. We hope when you return to Ithaca, you will, again, stay with us. Best, Jim McMann

Broken refrigerator with slime in the freezer. Front desk just moved me in another room and said they wouldn't deal with the fridge themselves but "leave it for housekeeping to deal with". Room was adequate place to stay out of the elements, but nothing fancy nor exceptional. Was walking distance from the place I was going to which was very convenient.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Walter, Thanks for your feedback. I have forwarded your comments to our General Manager. There is no excuse for the condition of the refrigerator. We will also be speaking with housekeeper who cleaned your room. We are glad that the location of the hotel was convenient for your work. We hope to see you again in the future. Sincerely, Jim McMann

My mom and I stayed for a night while visiting my son at Cornell University. The motel is in a perfect location; just a few minutes from the college. Comfort is the main consideration for us, and we found the beds comfortable and plenty of pillows and an extra blanket as well. The breakfast buffet was very good, and included make your own waffles, along with plenty of other choices. Staff at the reception desk were friendly and helpful.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Marykatt, I'm so pleased that your mother and you had a good time staying at the hotel. I hope you also have the opportunity to take advantage of the free shuttle to and from campus. We look forward to seeing you again when visiting your son at Cornell! Kind regards, Jim McMann

I had no complaints at all during my stay, everything I needed was available. Quiet surroundings, comfortable bed, plenty of parking, convenient location, internet speed was satisfactory, bathroom was clean... will stay here again!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Rebecca, Thanks so much for your kind words. These are the reviews that we love! One of the things guests comment on is how quiet the hotel is, even though we are just minutes from downtown and Cornell University. We hope to see you again in the future. Best, Jim McMann

I stayed at this hotel several times while collecting data at CHESS. Its a decent, regular hotel. The best part is the location, which is basically in a shopping center with a grocery store and several options for food. I will stay here again when in the area.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Alex, Thanks for responding with your comments on the hotel and its location. Many planners at Cornell choose our location based in its proximity to Cornell. We hope to see you again when you are visiting the CHESS facility. Kind regards, Jim McMann

I have been staying at the Best Western in Ithaca off and on for the last 5 years. It is consistently one of the best motels to stay at. I have used other hotels in the Ithaca area but always come back to the BW.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear David, On behalf of the Best Western, we are grateful for your business and happy that you decided that we are your hotel of choice when visiting Ithaca. We hope to see you again in the future. Kind regards, Jim McMann

Always stay here when taking pets to Cornell veterinary clinic for top notch care for our animals. Have never had a problem...very cozy and very nice staff. Our room even had a gas fireplace. Very nice, new bathroom, comfortable beds and pillows... We're there 3 days and nights very cold and snowy but we were very comfortable so will continue to stay there.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Hi, Nancy, We really appreciated your kind words on the staff and the accommodations during your stay.with us. Yes, a fireplace is quite welcome on some our cold nights. We hope to you again in the future. Best, Jim McMann

For the budget price, we were pleasantly surprised by how clean and quiet the room was. Very conveniently located, just minutes away from restaurants, Cornell University and Ithaca College. Would stay here again.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear NYMom65, Thanks for the positive review! We do get comments from our guests on how quiet the hotel is despite being only minutes away from the colleges. We hope to see you again in the future. Kind regards, Jim McMann

I just returned from a quick trip to Ithaca, NY, for a meeting at Cornell University. When I was choosing a place, budget was very important. After reading reviews on Tripadvisor, one thing stood out to me, and that was the manager had responded so thoughtfully to each review. I decided since I was going up for one night I would give it a shot. All I can say is the reviews do not do it justice. The Best Western University Inn, is hidden gem, and if you are going to Cornell, I would suggest you make this your hotel of choice (if budget and value are important to you). First of all, the hotel sits on campus. In fact there are Cornell University office Buildings 30 feet from the hotel. But what makes the hotel a stand out for me is the staff. We drove up during a snow storm and arrived around 9pm. Sarah at the front desk was so professional and genuinely happy to see us. As you know from my reviews I have stayed at many Disney resorts around the globe, Sarah is without a doubt the best reception desk attendant I have ever encountered on the road. She was knowledgeable about the area, asked if we were hungry, and offered us a hot beverage. But it did not end there. After checking in, I forgot to make some copies for the meeting and she immediately offered to not only make the copies, but collate and staple (I was truly asking myself, who is this phenomenal employee and where did she get trained?) Now lets talk about the room. The room was dated, as some reviews suggest, but they were in absolutely no way, dirty. My sheets were clean and stain free as were the towels in the bathroom. the bed was very comfortable, and the room was HUGE. Two double beds plus a pull out couch, refrigerator, desk, and plenty of room to walk around. I always love the individual heat and air controls, because I want the temperature at just the right setting for my needs. Shower and bathroom were spotless, and the coffee maker was brand new with sealed paper cups for hot beverages, and sealed plastic cups for cold. Back to location for a minute. The hotel sits in a shopping plaza, which has a 24 hour grocery store and plenty of choices for eating nice sit down meals, or even fast food (Dunkin Donuts, and Burger King). since there is a fridge in the room, when you stay there you can go to the grocery store and pick up your favorite beverages and snacks. Morning Breakfast was served in a lovely clean breakfast room. With a television showing the news, and plenty of seats. They served hot eggs, sausage, make your own waffles, cold cereals, oatmeal, hard boiled eggs and more. You will have no problem enjoying a healthy breakfast with your family. One of the hotel's administrators, Jim, walked around the breakfast room asking people if there was anything they needed for the day that he can help out with. He offered them lots of area tips, and places to eat, as well as an offer to drive them anywhere in the Ithaca area. This place is great period. Best value around and the friendliest people I have ever encountered in a chain hotel that feels more like a bed and breakfast.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Bocaberger, It was so heartening to see this review today. We are really glad that you enjoyed your stay with us, although short. I have conveyed this review to Sarah and have printed this for the staff to see. We trust you made it home okay with the storm! We hope to see you again in the future, should your plans involve returning to Ithaca. Best, Jim McMann

Best Hotel Staff, all were very friendly and helpful to my needs. I will come back to Ithaca again and stay here again. Breakfast was filling, fitness center was very nice. Was so nice that I didn't have to use stair or an elevator.

Considering the price and facility it was a very good choice. Staffs were kind and nice. The room and facilities were not an excellent but good enough to stay several days. In addition the location is best.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Sangwoo, We appreciate you taking a moment to tell us how we did on your last stay. As you may have noticed when you stayed, we are doing some extensive work on the exterior of the hotel. Thanks also on your comments on our location and proximity to the Cornell campus. We hope to see you again in the future. Best, Jim McMann

I have always had to stay at another Ithaca hotel for business connected to Cornell and was always very unhappy with the entire stay. I enjoyed my stay at this Best Western. My only complaint was that the staff at the reception desk were dressed very unprofessional. I think when you are dealing with people so close to Cornell University, a level of professionalism is expect.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Jennifer, Thank you for responding to our survey. Although we are glad that this is your best stay in Ithaca, We are also disappointed about your comments on the front desk. Your review has been posted for our front desk. We do strive to be professional and agree that with our proximity to Cornell, our staff should look more polished. We hope to see you again in the future. Kind regards, Jim McMann

This hotel is a real nightmare. It's extremely dirty. Everything is dirty there: sheets, towels, bathroom etc. I do NOT recommend this hotel. The price is good and they do provide a free breakfast but it's horrible!!!!!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Elena, I am quite surprised at your recent review of our hotel. Would you contact me at jmcmann@twintiernhospitality.com to speak further on your experience? Sincerely, Jim McMann

Planned to stay two nights but left after one. The first room I was given was not cleaned and looked like there had been a party in it. (I also had a colleague that had the same issue the day before). As I entered the second room the hall light did not work. After turning on other lights in the room I thought I better check the bed. I pulled back the cover to find fuzz and hair in the bed. I pulled the cover back further to find a sock from a previous guest. I asked for new sheets and decided to make my own bed. The sheet given to me appeared clean but well used to include noticing a 1" hole in one of the sheets. Lastly, I went to use the hair dryer and pulled the whole unit off the wall. At that point I decided to check out and find a new hotel.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Mathew, On behalf of our hotel, please accept our apology for the state of your room when you checked in. It is completely unacceptable. I have printed your comments for our housekeeping department to review. We hope this will not dissuade you from returning and stay with us again. Please don't hesitate to contact me at jmcmann@twintierhospitality.com for further comments. Sincerely, Jim McMann

Back board of bed broke in the middle of night and fell on the floor scaring the girl sleeping in the bed. There was lots of noise from other guest keeping us up through the night. Thing happen and I've stayed in this same hotel in the past without these issues. Just think the hotel needs a little updating.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Steven, Thank you for your recent comments on your stay over the weekend. We did have a small team in house which would account for the noise. I have printed your comment for our maintenance crew who will look at the bedboard in your room. We hope to see you again in the future. Sincerely, Jim McMann

I stay here at least 2 times a year, and always appreciate the room attendants. They are super friendly and extremely helpful, no matter what you need! This hotel is convenient to Ithaca College, The Commons and the wine trail!

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Hi, Joni, What a delight to read your review! We appreciate your patronage over the years. Thanks as well for your comments on our housekeepers. I will be posting this in our housekeeping department for all to see. Enjoy the rest of the year! Best, Jim McMann

I stay in Ithaca several times a year and this has been one of my two "go-to" places. But my last stay (October 2015) was very disappointing. I stayed in one of the "Polo" suites (room numbers 400 to 427) and was shocked at what they have done to them since the last time I was there (February 2015). In case you are wondering we had the exact same room. These rooms have gas fireplaces and had been furnished with some beautiful light natural wood color furniture. They also had a table and two chairs. It was really quite cozy and comfortable and attractively furnished in my opinion. The furniture has been replaced with the ugly dark colored Best Western furniture and the table and chairs has been replaced by one really tacky looking lounge chair. The room lighting was already very dark and now it's impossible to even read much of anything in there with the dark colors. I could not read the Ithaca literature left in the room it was so dark. The carpet has also been replaced with an ugly light brown indoor/outdoor type of carpet. Basically the room is a lot less attractive in addition to being very very dark and less functional by removing the table and chairs. My wife and I liked sitting at the table and having a snack in front of the fireplace. These rooms were really a joy to stay in -- I can't imagine what they were thinking when they "refurbished" them. If you are reading this Best Western University Inn please please please at least put some more light in these rooms and bring back the table and chairs. If you still have the bed and dressers that were originally there you should put them back as well. Here's a little more info about the hotel for those who would like to know. It's pretty close to the Cornell campus and sits behind a shopping center with a Grocery store and a few eateries. It's reasonably comfortable and all the rooms are on one floor although it can be along walk from the back of the hotel to the breakfast area. They usually charge more than other places in Ithaca, particularly on weekends and busy times so they are often not the best deal in town. The rooms I describe above cost more than their standard room (two double beds). Some of the regular double rooms have a couch in them (if you are on the wide side of the corridor) and some don't. The hotel does serve a hot breakfast which is the same everyday but pretty good. I am disappointed with the refurbishing that's going on here (applies to all the rooms) as you can probably tell and I may not return unless some corrective action is taken.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear MisterMVA, I am disappointed that your last stay with us was not to your usual expectations. We have printed your comments about the lighting for our maintenance department. We completely understand that not everyone will be happy with the decisions we made regarding the changes the hotel is taking. I believe that when you search online for hotels, we are quite competitive with the other hotels and regularly offer a number of discounts. We hope to have the opportunity to have you stay with us in the future should your plans include returning to Ithaca. Sincerely, Jim McMann

Common areas and general appearance a little run down, and neighborhood safe, close to Cornell but a bit run down too. Service fine. Breakfast a little lackluster for BW. Generally a BW fan but maybe the price -which came out in line with the higher end hotels in town- didn't make sense to me.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Joel, We are sorry that you were not pleased with your recent stay with us. We do continually change what we put out for breakfast and work with our supplier to come up with different breakfast options. We hope to have the opportunity to see you again in the future. Regards, Jim McMann

I was very pleased with this particular Best Western. It was very clean and had a great free hot continental breakfast. I loved the free shuttle to Cornell University and back. I would definitely recommend staying here if you were in the area.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Fay, We love your remarks about our hotel! Our housekeepers will gratified that their hard work does mean something. We also appreciate your comments on the breakfast and shuttle to campus. We hope to see you again in the future. Kind regards, Jim McMann

I spent one night at the Best Western University, Inn. Overall it was an OK experience although the price is too high for what you get. The best part of the hotel is the staff. Everyone is friendly and helpful, and I was grateful for that. The hotel itself is a bit old and rundown. It's still clean but needs to be spruced up. The room was huge and clean, but looked a bit old especially the carpeting. The bed was comfortable and the shower had an amazing water pressure. Breakfast was ok, your usual "Continental" Breakfast, nothing to write home about. Location was good. Overall decent but definitely pricey for what it is.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Guest, We appreciate you taking a moment to fill out our evaluation. Thanks so much for your comments on our staff. We have completed installing new carpeting in our 200 building and will continue with the rest of the building once it slows down. I am disappointed that you were not happy with the breakfast. More than a continental breakfast, we feature turkey sausage and eggs, make your own waffles, hot and cold cereals, hard boiled eggs, etc. We hope to see you again in the future. Best, Jim McMann

Ithaca hotels are ridiculously overpriced - but this is clean, simple and staff are very helpful. Good location for Cornell events. we have stayed here a few times. Would definitely recommend for a visit to the university etc

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Sheila, Thank you so much for filling our review. Yes, I agree that there are premium dates in Ithaca due to many Cornell and Ithaca College special events. But we are glad you had a good time staying with and hope to see you again in the future. Kind regards, Jim McMann

Mediocre breakfast and overall motel, but good location close to Cornell University. I wouldn't recommend unless you need to be close to Cornell campus. Probably better value for money at motels along Rt. 13 or B&B downtown.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Joseph, We are extremely disappointed that you were not pleased with the hotel during your last stay. Many of our guests have commented on how good the breakfast is with the variety of options. Should you decide to stay downtown in the future, we have a sister property, the Comfort Inn, that is on Route 13. Their number is 1-607-272-0100. Sincerely, Jim McMann

The shuttle service is really excellent in a place where parking on campus is very problematic. There is good space to get together with friends and lots of free coffee. The staff was extremely helpful on transportation and guest issues/

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Thank for your "5 star" review! We agree that parking on campus is either limited or costly. Thanks for also for your words about our staff. Kind regards, Jim McMann

For the area, the Best Western was reasonable. Nice assortment for Continental Breakfast. Shuttle service to the area schools was very appreciated. Unfortunately the many high school students also staying there did not tip our shuttle driver. We were the only party to do so.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear 4Rooks, We appreciate your kind words about the Best Western and our amenities. The shuttle is a complimentary service and the shuttle drivers do appreciate the gratuity. We hope to see you again in the future. Best, Jim McMann

It was clean & comfortable. The staff was very nice and the continental breakfast was good. It is located extremely close to the Cornell Campus. The surrounding area is picturesque. I have no complaints about our stay or the service.

Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review
Dear Michelle, Thanks so much for your positive words about the hotel. I have posted your review for our staff to show how much their hard work means to us. We hope to see you again if you return to Ithaca. Sincerely, Jim McMann