Best Western Hotel University Inn,  Ithaca

3.5/5  - based on 541 guest reviews.
1020 Ellis Hollow Road, 14850-2808, Ithaca, United States - See map
+1 607 272 6100 +1 607 272 1518

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 541 traveler reviews
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The Best Western University Inn is located just minutes from Cornell University, Ithaca College, Cayuga Lake and more. It is perfect for visiting nearby campuses, exploring Ithaca's outdoor activities or staying in town for business. Ithaca is home to many activities, attractions and adventure. Outdoor enthusiasts will love the fishing, swimming, hiking and biking around Cayuga Lake. Food lovers will enjoy Finger Lake wineries and the Ithaca Farmers' Market. Families will be able to enjoy visiting students attending school nearby, exploring Greek Peak Ski Resort & Water Park and spending the day at a NASCAR® race. Other attractions just outside the Best Western University Inn also include Cayuga Lake Cruises, Hillendale Golf Course, Discovery Trail, Downtown Ithaca Commons and more. Inside this pet-friendly Ithaca hotel, guests will find 101 spacious, well-appointed guest rooms - each complete with cable satellite television, mini refrigerator and high-speed wireless internet. For guests wanting a little more, some of our rooms come complete with whirlpool tubs. Other Best Western University Inn amenities include a complimentary deluxe continental breakfast each morning, a sparkling outdoor swimming pool and on-site fitness center. Guests staying at the Best Western University Inn will also appreciate this Ithaca hotel's complimentary Airport and Cornell shuttle, on-site business services and a close proximity to local businesses and universities, including Cornell University Animal Hospital and Ithaca College Whalen School of Music. For a memorable vacation in Ithaca, book a stay at the Best Western University Inn today. Enjoy your stay!

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Room 1

Guest reviews


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based on 541 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
148
Verygood
 
171
Medium
 
123
Poor
 
60
Horrible
 
40
Business Business 141
Couples Couples 87
Family Family 218
Friends getaway Friends getaway 40
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western University Inn,Ithaca
  • 5
    « A great night in Ithaca, NY »

    Good pricing, clean rooms, excellent breakfast choices, attentive staff. Would definitely use this motel again when in the area. Has a nice small pool area as well. Shuttle service is great, very convenient to use for downtown Ithaca Commons area.

    5
    « On par with the brand »

    When we travel, we like to stay at Best Westerns because we know we'll get a solid place to stay for a fair price. We had no complaints about the cleanliness of the room or the efficiency of the staff. It was a nice room in a nice hotel with friendly, competent staff.

    4
    « Good Hotel for a visit to Cornell »

    My wife and I went to Cornell and returned for a visit. The Best Western University Is about a mile from campus with a shuttle bus and plenty of parking. We stayed three nights in a room with two queen size beds. The room and beds were fine. Very quiet and the breakfast was acceptable. It is not within walking distance of anything except a market and a couple of restaurants. We were pleased and it met our needs. If you want to be closer, try college town. There are also hotels downtown which are close to restaurants.

    3
    « Just average »

    This hotel could use an upgrade. Wallpaper peeling in the bathroom, a few loose tiles in the bathroom, spots on the ceiling looked like the roof had leaked, a few dark spots on the mattress cover beneath the sheets. Food had been left in our fridge. Also, animals are allowed, which is great, but there was fur on our comforters. On the plus side, the staff was great - very friendly and willing to help with anything. They did mention the shuttle available into town, but we chose to drive.

    3
    « Average quality hotel, Great location close to Cornell »

    Average quality hotel, Great location close to Cornell. Exterior and room interior furnishings are dated. But it's free breakfast and location close to Cornell earns it a solid average rating. For Cornell activities, the location beats that of the Holiday Inn, but the Holiday Inn has a better exterior, interior and breakfast settings/items

    3
    « Great shuttle, noisy rooms »

    Best part of staying at the hotel was the shuttle to and from Cornell (and the airport) and the kind, friendly shuttle drivers. The rooms are noisy - heater went on and off and was very loud. Also the walls are very thin and if there are noisy neighbors (like we had the second night) it is hard to sleep.

    2
    « Let down by breakfast. »

    We stayed 2 nights as part of a fly drive coming from the UK. The welcome was warm and friendly. Our room was fairly clean and large. Only fault was spiders webs up quite high. If a hotel is designed like this then supply proper equipment! Bathroom was big and effective. Yes the whole place could do with a spruce up here and there but it's fine, it's a budget range hotel. Be aware that this is near a university. While here there was a convention/recruitment day for high school students, many of whom stayed in the hotel. They weren't bad but we're noisy when they can in after midnight. Let down greatly by breakfast. Bland food. Hardly warm, the warmers are quite ineffective. Only positive thing was the orange juice which is fresh. (Hot drinks are available 24/7). Worst thing if all;. Paper cups, played and bowls. Come on we are adults and deserve better. PLASTOC CUTLERY. it's 2018. The whole world, except Best Western are concerned about single use plastics and the effect on wildlife and our environment. Come on. Get with the times!! (For that reason I can only give 2/5). Other than that a nice hotel.

    4
    « Great Place to Stay, very close to Cornell »

    Hotel staff is very friendly and helpful; the breakfast options are plentiful, including hard boiled and scrambled eggs, sausages, breakfast links, waffles, cereal, english muffins, bagels, fruits, cereal, coffee, juices, and many more. Everything is very clean and well stocked. The location is 5 minutes from Cornell, with easy access, and hotel transportation is a great service. Rooms are clean and beds are comfortable. Not a fancy hotel, but a good place to spend the night. Within walking distance of Dunkin Donuts, Burger King, and a supermarket. TV channels are limited to non premium channels (no HBO, Showtime, etc.) and the TV size seems small for the rooms. Overall, a good place to stay.

    5
    « Cheap, comfy, clean, and great staff »

    You are staying in an old hotel with minor updates. That said, it's a great price, safe area, clean rooms, comfy beds, and the staff is wonderful. Very close the Cornell & the hotel shuttle runs until 11pm. It's a great place for the price.

    5
    « Clean and Friendly »

    Clean and comfortable room. Comfortable bed. Friendly and professional staff. Good location. Great price. Great value. Better than expected. Would recommend for business stay, students visiting Colleges or families.

  • 3
    « Perfectly adequate no-frills hotel »

    Biggest plus is the courtesy van which will take you and pick you up from virtually any spot in the local area. Hotel staff very friendly and helpful, located in a strip mall with a major supermarket and several smaller stores with options for dining and other amenities.

    3
    « Best Western Ithaca »

    The hotel is good, clean, and resonable value. Nothing fancy. reasonable rates for the area. Allows pets. Very close to Cornell University. Very easy to get to with a grocery store close, a mexican restaurant, laundry mat and drug store. If you are not looking for a fancy hotel and just want a good nights sleep, you can't go wrong.

    5
    « Such a pleasant surprise! »

    After staying in a few luxury hotels during my business trip, I wasn't sure what to expect in a small country town. It was such a pleasant surprise discovering this small hotel. The thing I loved was just the attention to detail, the small things that add to the experience of hospitality. Filtered water at reception, coffee and light snacks 24 hours in the breakfast room, shuttle bus to and from campus, full HBO, a nice array of useful toiletries... and the best ever: fast WiFi that actually works!! After staying in one Sheraton and two Hyatt hotels prior to this and being able to get only limited/slow WiFi, this was a welcome relief for an international traveller quite dependent on staying connected. To further add to the experience: a comfy bed, relative quiet until neighbouring guests work earlier in the morning, a great array of breakfast items, friendly and welcoming staff....and to reiterate again - good coffee. I just had to back-track and after packing my bags in the car to compliment the manager on a good job.

    5
    « Outstanding customer service »

    Employees could not have been more helpful or caring. Travelling with two family members in their 90s with walkers led to some unique challenges. Best Western staff could not have been more accommodating. They honored every special request.

    5
    « Great hotel for users of CHESS »

    The Best Western University Inn, at East Hill Mall, has good beds, quiet rooms, high speed internet, good breakfast, and a good value for visitors to the Cornell High Energy Synchrotron Source (CHESS). It's only a 2 minute drive or 10 minute walk away from CHESS.

    1
    « Should have been warned »

    Room 121 next to the housekeeping closet and the loudest room in the hotel. I had an injured puppy with me and he barked all night at the people talking/gathered in the hallway. I was also worried that I was disturbing other guests but I couldn't do anything about the noise. I was also next to the housekeeping storage so when I finally got to sleep at 5 am I was wakened by Housekeeping getting their carts and supplies (not their fault) and my puppy barking again. We had a miserable night and wanted to be moved and were told we couldn't. I left and didn't stay the second night but of course I was charged. I received no call back from the GM and the front desk staff said that I might as well stay because I am paying for it. Yes. Indeed. A horrible trip made worse by a horrible hotel.

    5
    « Good Job »

    Except for the difficulty for correctly booking the room. The hotel service was excellent. We resent having to pay twice for our room since the TripAdvisor website did not work effectively for us. We would like to get our money back, but we do not know how to do so.

    1
    « Can't Cancel Reservations »

    Booked reservation directly on BW site. Don't recall the warning that it was a non-cancellable, non-refundable reservation. Due to work constraints, I had to change my travel plans. I called the hotel to cancel two weeks before my stay, and they said I could not. Had I been charged for the room at the time of my original booking, I would have shrugged it off, but they hadn't even charged my card yet. The charge didn't come through until after my reservation date. It's a scam and total rip off. They could easily have given the room to other people with that much lead time.

    4
    « nice stay »

    on a college visit to Ithaca. from Cali and it was a cold day....fire place in room was a nice touch. Check in was great....felt welcome and the woman had a great sense of humor Breakfast was very good. attentive staff even cleared your dirty plates. very accommodating and highly recommended

    4
    « Pleasant stay in Ithaca »

    We came to Ithaca for one night for dinner with friends and a concert at the State Theater. Never having been to Ithaca before we needed lots of advice and help in selecting a restaurant, getting there and getting home. The people at the hotel were all very helpful. The fellow that drives the shuttle bus made our stay very enjoyable as we didn't have to drive in an unfamiliar city, worry about parking, etc. He told us the layout of The Commons, where we should try to eat, where the concert was and where he'd pick us up when we called. This was all much appreciated. Everyone we spoke with at the hotel was courteous, friendly and helpful. The bed was extremely comfortable and the room was pleasant. if we were to go back to Ithaca I'd stay there again.

  • 3
    « Unjustifiably expensive »

    Made reservations here on short notice due to a death in our family. Two days/three nights were north of $750. We have stayed in much nicer accomodations for less. There was nothing about this hotel that would justify this cost other than the lack of hotel rooms in the Ithaca area. The room we had was unremarkable and lacked a microwave.

    5
    « Best Western Ithaca NY »

    Excellent in every way. Free shuttle to Cornell Campus is exceptional given the parking availability on Campus. Friendly accommodating Staff willing to help with any questions. Very close to Cornell. Shuttle also available to Restaurants downtown for Dinner. Very fast response for shuttle. Breakfast excellent, clean, spacious.

    3
    « First Trip to Ithaca »

    Accommodating and clean ? Shuttle service A+ Room was clean, spacious and adequate. Easy Access to campus (via shuttle or public transportation) and convenience of grocery store, and takeout in plaza near hotel

    4
    « Good location for visiting Cornell »

    Just what you'd expect from a Best Western. May have to drive toward area your room is. All the basics. Big rooms. Nothing fancy. Helpful and pleasant front desk. Breakfast is included - serve yourself. Is near a shopping plaza with grocery store, liquor, gas. Can walk to an amazing Mexican restaurant, from back of property or go thru shopping mall down the perpendicular street 100 feet.

    4
    « Nice hotel on the southeast side of Ithaca »

    I was skeptical of possible noise because of "university" in the name, but this hotel is quiet. This hotel is very near Cornell University classrooms in a strip-mall environment that isn't near the main campus. Students drive to and from these classrooms. The area is quiet and not like a college campus or housing area. Nice rooms and breakfast. The only negative item is that the guest rooms are in a building that is separate from the building with the lobby and breakfast. The area between the buildings is a driveway that is covered, but the wind blows through that opening, so be prepared for experiencing the weather as you go to and from the breakfast.

    5
    « Excellent hotel near Cornell »

    Large rooms in a well-run hotel featuring easy access to Cornell. Excellent value with ample parking & excellent breakfast. Front desk management & staff provided excellent advice in guiding us to very enjoyable dining venues and nearby sites/museums.

    3
    « BW University Inn, Ithaca, NY »

    Overpriced, but only good option close to Cornell University. The property is aging and not being maintained. My room had no seal on the A/C between the room and outdoors - so essentially I had to run the fan 24X7 to get a comfortable temperature. There were many parties and construction groups making lots of noise. But, like I said, if you want to be close to Cornell, this is a necessity you will need to bear.

    4
    « Stayed over for a wedding »

    We were attending a wedding at Celebrations near Ithaca and this was the hotel recommended by the wedding part. The rooms were clean and comfortable. They offered a complimentary shuttle to and from the venue. The van was a little small for the amount of people it had to transport but the driver was good and the van was clean. Unfortunately, we missed the breakfast, so I can't say too much about it other than some friends that stayed thought it was pretty good. It featured hot and cold options.

    2
    « Not Happy »

    Stayed at this Best Western for my daughters wedding. Staff and complimentary breakfast were the bright spots. For the price of the rooms cleanliness took a back seat for sure. Beds were clean and fresh but the rest of the rooms was not clean at all, garbage was left behind in one room and both rooms lacked a good cleaning of cobwebs and old surface dirt.

    5
    « Wonderful place & staff! »

    Everyone is so helpful here! The room was much bigger than I expected it to be. Parking, loading/unloading was a breeze. unfortunately,i locked my kids and myself out of our room but the staff got is back in before anyone knew there was an issue. We had a fantastic time & The Best Western was a main contributor!!!!!

  • 3
    « A trip to Ithaca and Best Western »

    Nice staff, convenient to the Cornell Vet College. Overall hotel does need an upgrade, it looks like a 1980's motel. Dog friendly. Breakfast is fine. Rooms are in need of updated furniture,flooring and bathroom fixtures.

    4
    « Highlights of university inn »

    We just returned from a 4 night stay here and we found it to mostly be a very nice place to stay. We were going to Cornell University each day and it was only 2 miles aw from where we needed to be which was extremely helpful and there is a shuttle service which was terrific! The breakfasts each morning were included and quite good with a nice variety of hot and cold foods. The staff was extremely nice and helpful for the duration! We stayed in a king jaccuzzi room in the downstairs area. The bed was soft if you like that and I wish I could take that huge tub home with me...very nice size and depth! My only complaint was that the room was dirty and well cleaned. There was thick amounts of dust and old cobwebs in the corners and all around the air conditioning unit. Also, the floors in the main hallway of the room were sticky...my husband wiped it with a damp shower towel and it was black with dirt. The room itself was a good size though and it does have a good sized frig in it hidden under the TV area. If the cleanliness improved we would stay there again due to all the other positives. FYI a great nearby restaurant is Antlers about 10 minutes away....yummy and good prices!

    2
    « Basic budget inn »

    Arrived late one hot night in late July and we were shown a basic room. The Inn has certainly seen better days. It urgently needs updating of bathrooms, carpeting and air conditioning units. Housekeeping is atrocious as we discovered when pulling back the sheets only to find remains of the previous occupants (see photos). Staff were obviously embarrassed and moved quickly to find us another room. If it weren't already past 11 pm, we would have sought out another hotel. The next morning the general manager apologized profusely and promised that the housekeeper would be "informed". She also promised to comp our room given the condition of the first room and the embarrassment of all involved. Of course, no reimbursement was provided even after I sent two kind reminders. Cannot recommend this Inn at all.

    4
    « No Problems »

    I stayed here for one night when in town to visit Cornell. Had no problems of any kind. Everything was clean and water was hot. Air Conditioning unit could be updated but it worked reasonably well. Not too crazy about the breakfast, but it's free so I'm not going to complain. There is no standardization or conformity to anything BW does though. Some have a person who makes you omelettes which I think might even save money in the long run because you only make enough eggs for a person who orders them vs making a whole bunch and hardly anybody ends up eating them, or takes them and decides they don't like them and throwing them in the garbage. There is also a free shuttle to town which is nice. The clerks and workers are very nice here too.

    4
    « Very Good value »

    Extremely pleasant and friendly staff. The front desk and dining room staff take a lot of pride in their hotel and welcoming guests. Abundant breakfast choices. Coffee was very good. Good location in Ithaca area.

    4
    « A home away from home because of the great Staff. »

    I spent 4 nights at the hotel and was impressed by the friendly staff. All employees were very accommodating. The shuttle service promptly picked me up at the airport, the check-in took less than 5 minutes, and the room was clean. The General Manager, Terry, helped me to print some documents. Kyle was always willing to answer questions and offer help. The shuttle drivers were very polite, opening the door and offering information about the City. The Hotel is dated, probably built in the 70's, but the Staff makes up for that. The breakfast was great. I will stay there for future visits to Ithaca.

    4
    « Comfortable and clean »

    except for a few stray hairs that fell from the shower curtain. The furnishings were in good condition and didn't feel outdated. The staff was very courteous, especially the kind women tending the breakfast room. Away from the minor hustle and bustle of the downtown area, but still very convenient access to Cornell campus, the town and other attractions. Overall a very comfortable stay.

    3
    « Perfectly adequate & affordable lodging »

    We have stayed here multiple times while visiting local colleges and then to visit our child at school. This is a fine option for a place to lay your head at an affordable price. The rooms are spacious and clean. This is not fancy or opulent. Breakfast is included and the pool is adequate. The staff is very helpful, polite and accommodating - they are this establishment's best attribute.

    4
    « Great place to stay in Ithaca, NY »

    Friendly and helpful staff. Good rates. Nice spacious rooms. Outdoor pool to relax by. Centrally located to colleges, restaurants, shopping, wineries, state parks with waterfalls and hiking and biking trails.

    2
    « 2.5 star hotel »

    It has the basics. Just don't expect more. Rooms have a moldy odor. Some of the rooms require literal hip-checks to get into the room. It gets the job done but there's definitely no luxury. If you are looking for the bare bones then you will be satisfied with this place.

  • 4
    « Not what I expected, in a good way »

    We are not loyal to Best Western and yet this hotel had the best price within reason for where we needed to stay. We were pleasantly surprised how nice this hotel was. We were expecting "TIRED" and it was not. The breakfast could be better but in general we were pleased with the stay.

    3
    « Nothing Special - No Problems »

    Amenities were as expected at a Best Western, clean, comfortable, inexpensive. Convenient to downtown and Cornell, walk to several good restaurants. Tiny pool nobody seemed inclined to use. Standard BW free breakfast fare.

    1
    « HORRIBLE "expect bugs in Ithica" »

    I was told to expect the bugs in my room because I was in Ithica, NY but got my room changed none the less, then the room I was switched into had ant traps outside the door, and the door did not shut! I told the front desk and they were still rude and told me how I was only one person, staying for business, for one night (does it really matter?!?)

    5
    « Very nice hotel, close to town and university »

    This is a good place to stay if you are visiting Ithaca.Although it isn't in the city, the free six minute shuttle service into town or to the university was a wonderful anemity. Very friendly staff. Clean rooms. Adequate breakfast if you want to save time in the morning. Highly recommended.

    4
    « Good stay »

    We were here for the weekend and it was exactly what we needed... clean room, pool, breakfast, wifi. People in our party did have issues with their stay. One had wifi issues, another's toilet didn't flush properly. Calls to the front desk were made in both cases, but nothing was resolved. That being said, everyone else in our family had fine stays. There were many of us staying at this BW. The front desk lady was fabulous our first night there... she printed out menus, allowed us to use the breakfast room for our dinner when the rain came in (we were outside by the pool, at first).

    5
    « Good BW »

    Stayed for 4 nights. Would return to this BW if in the area. All services were excellent. This is especially true of the van drivers and their courtesy; While this BW is relatively old, it has been well maintained. The rooms are very good.

    3
    « Visit Cornell »

    This hotel is old. The AC was Loud but worked. When we walked in, the room was freezing and the temperature was at 64 degree. Not much choice in the town, all hotel were at 200 dollars and up. For the price it's not worth to stay here if you have a car to drive around.

    5
    « Perfect for our college visit »

    Clean, comfortable, accessible parking, spacious room and bathroom. Close proximity to food, gas and colleges. Unfortunately we missed breakfast but there appeared to be many options. Would definitely choose this again.

    4
    « Great value »

    located at the outskirts of a shopping center, a 24 hour supermarket, restaurants are in walking distance Nice clean rooms, decent breakfast! Staff was very helpful I would def come back here when going to Ithaca again

    2
    « Nice staff but dirty rooms »

    I am a frequent traveler to the Ithaca area and have been to this hotel many times. The staff is always very kind and offer a warm welcome. The rooms however always seem to be dirty. I have found used towels, dirty bed sheets, liquids still in the ice container, and missing toiletries from the bathroom. The breakfast in the morning is decent, although due to my poor experience with the bedroom cleanliness, I am not sure how much I trust it.

  • 4
    « Good hotel »

    A decent motel on the edge of Cornell's Ithaca campus. Convenient gas, restaurants, grocery store. About 10 minutes drive from main Cornell campus. A little hard to find, since it's tucked between a shopping plaza, some Cornell buildings, and an apt. complex. My favorite thing: Could NOT hear sounds from adjacent rooms during the night.

    5
    « Wedding Event »

    Excellent hotel in Ithaca. We especially liked that it was one-story and you parked outside your hotel room, which made it so convenient for moving luggage. Also, the breakfast was delicious! The scrambled eggs were yummy but the waffles were exceptional! My husband said the coffee was the best! The room was clean and orderly and the staff was outstanding - everyone was friendly and courteous and ready to offer assistance if we needed anything! Very impressed!

    4
    « Pet Friendly »

    Loved that we could bring our dog while our other dog was at Cornell Animal Hospital for treatment. The room was clean other than a light switch in the bathroom. I always have disinfectant wipes when I travel so I just wiped it off. The staff was friendly and helpful. Proximity to Cornell is excellent at about 5 minutes. It was fine for what we needed and we would stay there again.

    5
    « Great place to stay no matter you reason for being in town. »

    I found this hotel very clean and comfortable. The staff was helpful. It is within walking distance of light shopping and dinner options. The pool looked very inviting but sadly, no bathing suit in my luggage. I will remember this Best Western when I am in Ithaca.

    5
    « Great night's sleep »

    This Best Western Hotel stands out. It is quiet, and the beds are extremely comfortable. The hotel is conveniently located. The breakfast was good. The staff were very friendly and helpful. They were good with directions and maps, and suggestions about places to visit. It was nice to have an in room refrigerator.

    3
    « No thanks »

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    3
    « Just average »

    It definitely needs to be upgraded because it looks quite old, but for a budget hotel it's pretty good. It's very quiet and close to Cornell and a bunch of places where you can eat. I guess it is okay overall.

    3
    « Good Service - In need of upgrade »

    Pros: QUIET rooms. Comfortable beds. Dog-friendly. Super nice housekeeping staff. Location is good if you need to go to Cornell. Cons: Fitness center can easily be improved by adding a FAN, adding some cleaner for users to wipe down equipment and restocking towels on a regular basis. The bathroom in my room was incredibly out-dated and in need of repair. One of the lights was out so it was quite dark. The shower was old and gross. Housekeeper missed checking the ice bucket so mine was full of water. The girl that checked me out seemed annoyed that I asked for a printed copy of my bill. In reading other reviews I see the manager stating that presenting my room key at Agava would get me 10% off my bill. I've stayed here twice now and NO ONE HAS MENTIONED THIS. Would have been nice to know before I had dinner there with my family. Overall this place is ok, but a few minor things could really step it up a level.

    5
    « Conference in Ithaca/Cornell University »

    The staff and services that we rec'd were top notch. The staff were very informative and helpful. The breakfast was more than Restaurant quality and the Shuttle services was outstanding. I went for a one day conference at Cornell and I brought my wife. She loved the Commons for shopping and eating and we especially enjoyed the Boat Yard Restaurant.

    5
    « Nice place »

    This is a very pleasant little hotel only minutes from Cornell. Free breakfast is good and rooms are comfortable and clean. Good value and friendly staff. Business center was also free and easily accessible.

  • 3
    « Adjacent to Cornell »

    We're here for our eldest grandson's graduation, so we don't complain too loudly about having to book years in advance at a radically inflated room rate for a minimum of three nights. However, the room should not have had trash left over from the last occupant. At best this is a conveniently located mediocre motel. But we will happily return in two years for our younger grandson's graduation, already booked and paid in advance.

    1
    « Stay somewhere else »

    Unfriendly staff, awful breakfast, uncomfortable mattress, inadequate blankets. Ill say it again for emphasis: Unfriendly staff, awful breakfast, uncomfortable mattress, inadequate blankets. Stay elsewhere if you can.

    3
    « Fine but nothing special »

    The staff were all very friendly and helpful, the bed was comfortable and the room was of a substantial size but it was quite cold. The breakfast was fine but nothing extraordinary. Overall this hotel does what it says on the tin and you get what you pay for

    3
    « Ok but definitely needs updating »

    If you are on a tight budget and don't mind feeling like you are not in a high-quality establishment, then this is the right place for you. The room was ok but in desperate need of updating. Loose bathroom tiles, dirty grout lines, frayed carpet, dated and chipped sink. The good part was the thermostat worked well, the bed-linens were decent and the room was spacious for a family of 4. The breakfast included was a bonus and was decent; however, during the rush, there was only one person re-stocking and cleaning up - and she was great, but the management should certainly look at adding another person, as there was a lot of congestion on clearing tables, restocking food, etc... The walls are paper-thin so you will hear everything around you. We actually made a specific request for no housekeeping for the two nights we were there but that message did not get conveyed to housekeeping after our first night. To make matters worse, they parked their cart right outside our room and were having long extended conversations right outside our room early in the morning. While Ithaca is relatively safe, if you are very security minded, the doors leading to the inside corridors, were not locked at night. So while you will have the advantage of an inside corridor leading to your room, the security is on-par with a motel with outside corridors. I guess this is just a personal preference for you... Will I stay there again if I am in Ithaca. Probably Not. I would pay a few extra bucks to stay at the Marriott. I would like to give it 2.5 stars but that is not an option, but 2 stars by TripAdvisor standards is "poor", and this is definitely not a poor establishment, but it is indeed slightly below average...so erred on the side of the positive.

    4
    « Surprised »

    Very surprised by the quality of the room that I stayed in. Very different and very high end for what I was expecting. Very refreshing. I'll definitely return to the same location for another trip within the next year.

    4
    « Great price good product »

    Booked online via one of the hotel room aggregators. The price was right and provision of product and service was satisfactory. I was looking for a decent price for one night, and most all hotels in Ithaca were over $100.- a room. This one was much less, and still provide the 2.5 star rated service and quality . Happy Customer.

    3
    « Visiting Cornell University »

    If your coming to Cornell to visit for college trips it's a great location 2 mins from Cornell. The front desk staff is very friendly but their room cleanliness needs major improvement. They offer future bookings for Cornell graduations.

    3
    « Quiet and pleasant stay »

    The hotel was booked by Cornell University staff and as such we didn't really have a choice in the matter. It is what I would call "functional" and within the range of functional hotels the staff stand out as particularly friendly and the beds as particularly bouncy. It was an enjoyable stay, for myself, my wife and our daughter. The only real issue we had was with breakfast: in this day and age it is unacceptable to offer single use recipients and cutlery (plastic, cardboard).

    3
    « Staff was great; hotel needs improvements »

    loose tiles in bathroom allowed ants to swarm there by morning. The spigot on the waffle batter fell out and batter flowed on me and the counter until the staff ran in to reinsert it. They said this happened weekly. Beds were clean and comfortable; room was quiet.

    4
    « Giant Rooms Close to Cornell »

    We visited Cornell and this hotel offered a great location and spacious rooms, it was less than a 5 minute drive to campus and easy to get back and forth between campus and hotel. The breakfast was also good- the communal room was clean and the staff did a great job keeping everything stocked.

  • 4
    « Nice clean hotel »

    It's a nice hotel with spacious rooms and bathrooms. The staff is nice and the breakfast is decent. I really wish they didn't water down their juice at breakfast. The location is good if you are visiting Cornell or areas close to it. There are stores and restaurants very close by. The phone was broken in one of our 2 rooms and the rooms could have been vacuumed a little better, but it's still very nice for the price.

    5
    « Best Western On Cornell Campus »

    One really big plus is a free shuttle that will bring you to the downtown of Ithaca for dinner! You should eat at Moosewood and Collegetown Bagels also excellent. The rooms look out at either a parking lot or a road so no views, but beds comfy!

    4
    « great for short stay! »

    I stayed with my family there with purpose of visiting my sister who is studying at Cornell. This seemed like very affordable option, not too far from campus. Hotel is older but clean and room was big and comfortable. Staff is very helpful and that gave us all information we needed. My favorite thing is that they provide complimentary rides wherever you need to go around! And breakfast in the morning was good!

    5
    « Excellent location near Cornell campus, nice big room, and hospitable staff »

    We stayed one night to visit a colleague who studies at Cornell. This place is literally one right turn away from the campus. So, easy to navigate. I really don't understand how this place is difficult to get to; "Google Map" Anyhow, check in was a breeze and the lady at the reception was super nice. The room is huge with high ceiling and a fireplace. It is well appointed and very clean. Bed and linen was very comfortable. Everything you expect out of a Best Western chain. Yes, the room is a bit dated but it is very well appointed and clean. Upon checking out, the reception lady asked me how my stay was wanting an honest feedback so I had told her it was great with exception to one minor detail. She listened and told me that they would fix it for the future stay. Great location, nice big room, great customer service. I definitely would stay here again.

    3
    « Stayed overnight for a college visit »

    The hotel was a bit difficult to get to, located in the back of a large strip mall. The rooms are shabby; water stains on the ceiling, peeling wallpaper, lots of dust behind the night table. Breakfast was standard motel fair- no better, no worse then any other breakfast bar. Probably would not stay there again.

    5
    « Visit to Cornell »

    I recommend this hotel as it is a super convenient stay given its location adjacent to Cornell. The staff are also super nice, as my shuttle driver waited for me to make sure I caught the bus back home. The front desk staff are also very helpful.

    5
    « Over and Above...Many, Many Thanks! »

    Over and above the generous and comfortable accommodations, and the wonderful convenience to restaurants, groceries and Cornell University, is the amazing staff at this local hotel. Ithaca, NY was hit with a major snowstorm this week, while I was working at Cornell. The manager and staff looked out for my well being while I was stranded for several days at the hotel when the county roads, most local businesses and the university closed down. Before the full force of the storm hit, the shuttle driver drove me to campus in his personal vehicle and braved treacherous roads to get me to work. And when the snow finally stopped, the staff made sure my car was cleaned off so that I could finally head back home. I have stayed at many hotels over the years for business and for pleasure, and have rarely come across such a considerate hotel staff. I urge anyone traveling to Ithaca to stay at the Best Western University Inn!

    4
    « Convenient, comfortable (if you're not scent sensitive) »

    Convenient to Cornell U. at 4- 6 minutes away by car or shuttle. Also walkable Rite Aid and food store. Rooms comfortable both trips. Easy access from parking to rooms short distance away. Quiet on first trip. 2nd trip had some hallway and adjoining room noise due to more rooms occupied - but quiet by 9pm. Unpleasant for me because of sickly floral scent in hall and rooms triggering bad headache both trips. (Had same problem at Quality Inn) Also was unpleasant walking through cigarette smoke outside entrances. Staff friendly.

    4
    « Good hotel for visiting Cornell »

    Probably best location for visiting Cornell university. One of the best considering price and facility. A comfortable room and a nice self-servicing breakfast. I would absolutely recommend if you are looking for a budget hotel with convenient access into Cornell university.

    1
    « Danger alert »

    Most of my reviews on this site are positive. This one can't be, as this hotel does something that could cause guests' deaths. First, Good About This Hotel: It's close to Cornell U, in a quiet plaza with several eateries nearby. Hot breakfast is good; there's a complimentary shuttle van. Now The Bad: There were multiple hairs (animal? human?) in the bed sheets. Hotel has a worn '70s vibe. As other guests also note, there are hefty price hikes for "event weekends." Really Bad: I booked a room in the "pet-free wing," as my kid has asthma. Turns out, there were multiple pets in the "pet-free wing," and a pet smell was obvious. Since pet-triggered asthma/allergy attacks can be fatal, hotel needs to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Other hotels do this, no problem. Staff just shrugged, admitting next morning, "sometimes pets stay in no-pet rooms. It depends." Since 30% of adults and 40% of kids have asthma/allergies, says the Asthma & Allergy Foundation of America, this hotel's dangerous practice could cause deaths in guests trusting this hotel's word. Hotel made no pledge to be safer. No remedy. Bottom Line: You can do better; much better.

  • 2
    « Pet-free room promise broken »

    PROS: Location in quiet East Hill Plaza is just 1/2 mile from Cornell University, with several eateries within walking distance. Good hot breakfast; friendly breakfast & housekeeping staff; complimentary shuttle van. CONS: Worn '70s vibe; hefty price hikes during "event weekends"; found hairs in the sheets. But the big problem: since my kid has asthma, we booked room in the "pet-free wing." Turns out there were multiple pets in the "pet-free" wing, and previously in our room. Kid had breathing problems. I explained to staff that since pet-triggered asthma attacks can be fatal, they need to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Simple fix; no problem at other hotels. Staff just shrugged, acknowledging "sometimes pets stay in the pet-free areas. It depends." This attitude isn't just ignorant, it's dangerous. Some 30 percent of adults and 40 percent of kids have asthma/allergies, says the Asthma & Allergy Foundation of America. Future guests may have fatal asthma attacks due to this hotel's negligence. Hotel made no pledge to be safer, or improve. No remedy. UPSHOT: For the same price (or less), you can do better.

    2
    « Feels like a two star hotel, value drops because of that »

    This hotel feels like a two star hotel. The room was clean enough, but we did find some hairs on the sheets, and the bottom sheets were not fitted and pulled up in the middle of the night to reveal the bare mattress. Tiles in the bathroom were loose, and the door handle was half functioning. It gives the impression that as if the business is cutting corners to save money. The hotel is generally as dated as you'd expect a typical two star hotel to be, as is the breakfast. The internet was very fast though and the staff was generally friendly.

    4
    « Great location and good value »

    For visitors to Cornell University, the number one choice for lodging is typically the Statler Hotel, located in the middle of campus and largely run by students of Cornell's School of Hotel Administration. But if you can't stay there...The Best Western University Inn is a great option. Conveniently located a short drive or long walk from campus, it delivers great value for the money.

    3
    « Generally good, but a mixed bag »

    After a little discomfort registering (got a little lecture about how much vehicle info is wanted by the hotel, why, and what happens if we do not provide what they request - my partner was clearly uncomfortable), we found that the room was interesting: a mix of old-fashioned mirrors with elaborate gold frames, and a soaring cathedral ceiling. The ceiling was so high that the room was more like a tower or silo. A little old-fashioned, but fine, and the room itself was quite large. Floor could have been more carefully vacuumed. Our request for a late checkout was given, and the housekeeper was very pleasant about it (not always the case). There was a table in the hallway that was stacked with various linens; it did not present a neat appearance, and did not inspire confidence. Breakfast had a variety of choices, including soy milk, but yogurt was only artificially-sweetened. The location is in a relatively quiet area adjacent to a plaza.

    2
    « An old, unrefurbished motel »

    I chose to stay at the Best Western University Inn in Ithaca for one reason: The Cornell Campus-to-Campus bus will drop you off there (this bus picks people up in Manhattan and drives nonstop to Ithaca). Unfortunately, this convenience is the only really good thing about the hotel. The hotel is old and pretty bare bones. The furniture in the room was old and scuffed up. I was lucky that I got two beds, as one of the matresses was so lumpy and soft that I would not have been able to sleep on it. The other mattress was clearly newer. The room was huge, but the window was tiny and it made the room feel dark. Basic easy to provide niceties, like a local guide, a channel guide for the television, or even a page describing the hotel's services, were lacking. The shower was really poor: the water pressure was barely enough to rinse the soap off.... but to get it that high you had to set it to lukewarm. The staff were competent and helpful; they know the area and the shuttle service was reliable. The hotel does not have a dinner restaurant but it is adjacent to a small mall that includes a bagel place, a Chinese restaurant, a subway restaurant, and a full grocery store. A burger king and a Rite Aid drug store are also within walking distance. Bring food if you will be arriving late. Overall, the hotel was far too expensive for the quality it provided.

    3
    « OK but only one resturant (AGAVA) closeby »

    An older but for the most part well maintained BW. For the first time visitor to the Ithaca area, remember the student population is most EVERYWHERE on foot. Most are looking at their various devices with earphones / buds in use. They do not pay close attention to traffic most of the time.

    1
    « Poor costumer service! »

    I never left a bad review in my life, but the experience was really unpleasant. The hotel itself was pretty nice and basic, but upon arriving to our room, we have discovered that the blankets are paper thin. Like, literally thinner than the towels. The temperature outside was 0 degrees Celsius! We called the reception to ask for some warmer blankets, more suiting the weather outside, and got 3 more blankets exactly the same. Because I saw thicker blankets in the closet of a different room that was shown to us before, I went to the reception to try to explain the situation. The response I got was "well how many more blankets do you want?! " and "this are the heaviest blankets that we have, so just turn on the heat" trying to explain that I saw thicker blankets was useless. Since we were 3 people sharing the room, and some of us don't like sleeping with air conditioning, this wasn't a really practical solution, besides the receptionists attitude was really unpleasant and impatient. I think that a season-appropriate blanket is a reasonable request for a paying guest of this not so cheap hotel.

    5
    « Outstanding service »

    The Ithaca Best Western provided by far the best service I have experienced in a long time. The staff have guest services at the top of thier list. They have a "can do" attitude and really deliver quality service. Everything about this stay was excellent!

    4
    « Convenient location, large rooms »

    Stayed for 3 nights over Columbus Day weekend. Location was great for going to many places - Cornell University, Cayuga Lake, Watkins Glen. Easy access to highways. Rooms was good size. Nice to see bathroom with 2 sinks!!! Fireplace in room worked on timer. Didn't really give off much heat to the room. Beds were comfy. Was surprised that there was no information book inside the room - for local attraction info, TV channel info (had to just keep searching to see what channels were available). Housekeeping could have done a little better job cleaning bathroom - bugs stuck to wal between door and shower. Breakfast was OK, though it was the same sausage and scrambled eggs every day. And the standard waffle maker. For the area, the price was higher that we have seen for other Best Westerns. THink they were taking advantage of the holiday weekend.

    3
    « Donkey Symposium at Cornell University »

    Best Western was very close in proximity to Cornell University. Although we had a difference of opinion with the final bill, supervisor fixed bill and gave us a lower price than the initial quote!!!!!!!

  • 5
    « A quiet, clean, friendly, and pleasant place to stay! »

    This was our second visit, and we were as satisfied as we were the first time. The breakfast was great, the room was clean, quiet, and completely met our needs, with a small refrigerator, desk, and wide-screen TV. The bed was comfortable, and, to be redundant...it was QUIET...which we value highly...!! A great place to stay, with a perfect location in Ithaca...loved it...!!

    3
    « Don't judge by location »

    Had to change rooms on arrival but all done very amicably and new room very pleasant overlooking the grasslands and easy access to car. Good sized room with unusual corner fire, very cosy. Breakfast was excellent and comprehensive in spite of it being a BW. Short run into town which was easy enough after doing it a couple of times.

    1
    « Columbus Day Weekend »

    My husband and I reserved a room for two nights over this Columbus Day Weekend for a wedding event in Ithaca. Besides being WAY OVERPRICED probably because of Holiday Weekend, our room would barely be worth half the rate we were charged even through Hotels.com. We came in very late on Friday evening and the wedding was on Saturday afternoon. We left our room at 3:00 PM on Saturday and even though we removed the Privacy Tag off the door, when we returned at 11:00 PM on Saturday, our room wasn't cleaned! The decor is dated, the closet and bathroom door were scratched and peeled, and there was no mirror in the room except for the bathroom! Overall lighting in the room was terrible and the electric fireplace didn't even come close to making up for the $250 a night charge...plus taxes, of course!! Last time we'll ever stay there!

    1
    « The only good thing about this hotel is its location »

    The only good thing about this hotel is its location. The breakfast was terrible. The staff was not helpful. There was this person, Sarah, at the reception. She was extremely rude. The room was not clean. When I woke up in the morning, I had these itchy bites on my skin, probably because of bedbugs. Appliances in the rooms are dated. Poor service and overpriced...Totally disappointing! I would definitely not stay there again.

    4
    « Best Western Ithaca »

    This is a nice place to stay if near Cornell or Ithaca. Rooms with fireplaces very nice. Breakfast is good, van service great. Van service allows you to not have to deal with parking in town or on campus. Staff very attentive. Ive stayed here on a number of occasions.

    4
    « Clean, comfortable, reasonable »

    Our motel experience met our needs and that is all we ask for. The room was clean, the beds comfortable, and the price was reasonable for the area. There are several common areas where people can gather and visit. A downstairs one is fairly private. A comfortable chair in the room would have been nice, but not needed.We were more than satisfied. However, it's location sign should be more visible from the road. some nearby trees need to be trimmed. it is very easy to pass by it.

    5
    « Pleasant Choice »

    Though an older facility, the updates certain make this a pleasant & comfortable place to stay in ithaca. Quite convenient to CU campus with easy parking. No odor of tobacco! Staff positive and willing to assist.

    3
    « Basic »

    This hotel is adjacent to Cornell campus. It provides low cost accommodation in a relatively convenient location. Hotel was clean and reasonably comfortable. Major drawback is noise level. My room was adjacent to busy areas but my coworker was assigned a more remote location and was disturbed by hall traffic throughout the night, too. Sound proofing poor!

    2
    « Mold in Bathroom »

    Though this room was a bit expensive for a older property. It was more than $200 for a Saturday night, and was not worth that money. We booked for a wedding that had rooms blocked. The rooms had some upgrades, like flat screen TV's, and furniture, over all this Hotel is very dated.

    5
    « Kristin »

    Great hotel! Very clean, large, comfortable rooms. Vaulted ceiling in room over seating area. Very unexpected from outside, which looks more like a motel. Breakfast was good, but could use more room as it was very crowded. My only complaint was the not so friendly front desk staff.

  • 4
    « Part of a Wedding Group »

    The staff was helpful and the breakfast plentiful with sufficient variety. The room was satisfactory. Could use a bit of updating in the rooms. Conveniently located. There appears to be public transportation with a stop very close to the front of the property which goes all around the Cornell Campus.

    2
    « Bad Mattresses, barking dog »

    This hotel was not inexpensive ($209) but the mattresses were awful (lumpy, very soft) and this pet friendly hotel had us next to a barking dog whose owner had left it in the room. Same dog woke us a 6:45 on Sunday. There are much better options in Ihaca although the hotel is very convenient for Cornell.

    3
    « Bad value. Big room, bad beds, not even a plastic laundry bag »

    We have been travelling for the past week and this is the 4th hotel that we have stayed in (we are in Ithaca for a wedding, and this is the wedding hotel). It is the most expensive (including Niagara Falls Sheraton, the least comfortable, the fewest amenities, and the least friendly). First, the pros: (1) the room is large and has a couch & chair; (2) there is mini fridge; (3) the WiFi is excellent - per my teen, it is the best WiFi we have encountered. The cons: (1) the beds are old - you can hear the springs when you sit on them and feel them when you lie down. (2) the bed has only a very thin cotton blanket for warmth. (3) the room had no information binder, no channel guide, no pen, and no plastic bag for laundry -- all amenities I would expect at a $200+ hotel. (4) the receptionist bordered on brusque when I inquired about getting the rooms recommended on Trip Advisor ("all rooms are the same" - which does not bode well for all the rooms), and also asked about WiFi signal -- my son does online courses and needs a strong signal -- all I asked was whether the room had a strong signal; (5) the pool is tiny and outdoors. The hotel advertises a shuttle that will take guests into town, but when I inquired about it, I was told that it was not running tonight -- a Friday night -- because Cornell was having an event in town that would create chaos. I usually wait until the end of my stay to write a review, but this time I had to review during our stay.

    3
    « Ok hotel »

    The hotel is fine and staff were friendly and helpful. Breakfast was nice. On the other hand the room was expensive. . beds are really small for 2 people and the hotel corridor is a bit smelly. Fu the room was expensive

    3
    « Not worth the rate »

    Due to move-in for freshmen at Cornell the rates were exorbitant !!!!! Paid 5 star hotel rate for a mediocre cigarette reeking room(designated nonsmoking room). Rooms are clean but dated and shabby looking. Unfortunately, the location which is very close to Cornell Campus enables Best Western to capitalize on the need for rooms at peek dates on campus.

    5
    « Best Hotel in Ithaca!! Always stay here!!! »

    My family stayed here for a mini stay-cation to relax and get ready for the up coming school year. We were greeted at check-in by Sarah who is excellent at her job. Upon check-in she noticed that we had a room with a 1 king bed and offered to change the room to double queen. We got a 1 king Jacuzzi room. The room was clean, beds are comfortable, nice chair and overall very comfortable and relaxing. Coffee and Tea are available 24/7 which is a nice bonus. Being so close to Ithaca Downtown and Cornell campus which is nice to have access to. I would highly recommend this hotel to any friends/family visiting the area.

    5
    « Business Trip to Ithaca NY »

    The Best Western in Ithaca was perfect for our two night weekend stay. Close to shopping, the University and all. The hotel has everything you would wish - including an outdoor pool. The complementary breakfast is the best we've ever experienced -- just the ticket for a good start on the day.

    3
    « Check your hotel bill! »

    Good size rooms, location is convenient to the Cornell campus, breakfast is simple but quite good. One word of warning; do review your bills very carefully... I was duplicately charged for a 3 night stay, and I had to bring it to the management to clear it.

    4
    « Buisness »

    This hotel is my first choice when i visit Ithaca. Its clean, staff is helpful and i like the location. You can usually get a discount which always help. A lot of people come to this hotel at any given time so its best to book online

    4
    « Clean rooms; helpful staff; nice breakfast »

    The rooms were clean, and the hotel staff was very helpful during the stay. They went as far as to offer my family a ride to Sage Hall on Cornell's campus when the wedding shuttle was late in arriving. The breakfast in the lobby area had a nice range of items available, including hard boiled eggs, yogurt, make-your-own waffles, cereals, toast, English muffins, hot sausage patties and scrambled egg-beaters.

  • 5
    « Nice hotel close to downtown »

    nice hotel, small pool and breakfast area but very comfortable beds, staff is very nice was on college visits and is close to two big colleges Ithaca and Cornell plus close to downtown Ithaca I was say a bit dated but overall a nice place to stay

    4
    « Nice room, good service and good wifi! »

    Check-in process was very smooth and staff were very helpful. Room was of a generous size, very clean and bathroom was immaculate. WiFi connection was great throughout the hotel (handy for sending holiday photos to friends!) and hotel well located near restaurants, convenience stores and buses. The shuttle bus to the town centre was very handy and easy to understand - well worth it for $1! Nice Chinese and southern American restaurants close-by for those looking for a dinner reservation somewhere. The breakfast is basic, but it does the job - choice of bagels, cereals, scrambled egg and yoghurt. Would definitely recommend hotel to others.

    3
    « Great overnight hotel »

    This hotel served it's purpose for us: a nice place to crash for the night. It was very quiet and close to many other restaurants and stores. The people behind the desk were very helpful and came to fix the hotel phone that we were having issues with and make the pull-out sofa bed for us. The breakfast in the morning was very good too. There were a few maintenance issues, as the light in the bathroom was blown out (though the other lights in the bathroom did work) but it was perfect for an overnight stay.

    4
    « Nice place, and good value »

    This hotel is really close to Cornell. Its nice and clean. The breakfast was good. The staff was really nice and helpful, especially the man who is the Sales Director (sorry, I can't remember his name). The one problem is that the building my room was in (400 wing), had an unlocked door. Anyone can come into this building. There needs to be a lock on the front door.

    4
    « Great place to stay »

    We visited Ithaca for a friend's wedding this past weekend. This was one of the places that we could choose to stay and we are glad we did. The motel was located close to the venue, but also accessible to many great places to visit. It was clean, the staff was friendly and the beeakfast was delicious. We would definitely stay here agian if in the area.

    5
    « Never Disappointed »

    This is an usual property, but that's a good thing. Quaint, Friendly, Clean, and with some casual dining options close by. I love the staff and the ambiance and this is the only place I stay when I am in town.

    3
    « standard room »

    This was a typical motel. Nothing special. Rooms were clean and comfortable. View of the parking lot. Breakfast was fine. Location was in a strip mall. Free shuttle service and pick up to Cornell was terrific and nice surprise.

    2
    « Maintenance Issues & Service Issues »

    Rooms were not cleaned properly, or at all, unless multiple reminders were given to the staff. The refrigerator contained leftover food items from previous guest. When we arrived back from the grandson's wedding we discovered that a shopping bag full of my elderly mother's clean "Depends" adult diapers was disposed of leaving her empty handed when the stores were all closing. The electrical outlet was loose and falling out of the wall. The bathroom faucet lever was very loose, difficult to control and leaked water on the counter top when operated. Beds were too soft and the pillows were way too thick giving me a sore neck.

    3
    « Priceline Deal »

    The hotel was average and comfortable! It had a good breakfast that ends at 10:00a.m.i was able to extend my stay by one day with no problem! The layout of the property is a little different if you do not mind walking a little!

    4
    « Summer Weekend »

    The location to Cornell University and downtown Ithaca was excellent - very little traffic congestion. Grocery store, Collegetown Bagel and Chinese restaurant was walking distance. Hotel room was clean and staff very polite. Would recommend.

  • 4
    « Comfortable stay and friendly staff »

    Large, clean and comfortable room. Excellent shuttle service to the college campuses, Ithaca Commons and to the Airport. Also, great location if you want to use the public buses. Friendly staff and great breakfast in the mornings. I will definitely stay here again when visiting my daughter at school.

    4
    « Odd floor plan but great location »

    Stayed overnight for business, had no trouble finding this facility, but could be tricky for late arriving guests after dark. Conveniently located in a retail plaza with easy access to numerous food establishments, especially Collegetown Coffee (see separate review). Room was a double non smoking, with an enormous jetted tub within the bed area. The bathroom itself was very adequate with shower and other amenities like shampoo, hair dryer, plenty of towels. The rooms are fairly large overall., I spent a quiet night. Parking is on the same level as each room unit and the hotel is divided into numerous buildings on a hill. Handicap access is good. The parking lot is well lit. Free breakfast was the usual whole fruits, pastries, and tasteless coffee. When you have a three minute stroll to an excellent coffee and sandwich place that opens at 630 AM, do yourself a favor and go to Collegetown Coffee instead. I have found free breakfasts are generally adequate if I am starving. Staff was pleasant.

    5
    « Excellent Dog-Friendly Motel, Spacious and Nice Location »

    We really enjoyed our stay at this motel. We were traveling cross-country with our two small dogs, and chose this motel because it accepts dogs. It is a great place to stay with dogs. The rooms are spacious and nicely decorated, and there is excellent access to outdoor areas for walking. Nearby is a shopping plaza that includes a great restaurant, Agava, where we were able to dine outdoors with our dogs. We ate there twice and really enjoyed both meals.

    5
    « Best Western Stay »

    Reasonable rates, which include a continental breakfast and a shuttle to take you to places around Ithaca in addition to a swimming pool, a parking lot and a fitness center - what more could you ask for?

    5
    « Very pleasant experience »

    Everything at the Best Western was great. The wifi, the free breakfast, we even got shuttle service to and from various places. The staff were helpful and friendly, and the location was great too -- right beside a grocery store, liquor store, and some restaurants.

    4
    « Clean, quiet, efficient »

    Entirely appropriate place for what I needed. This trip involved attending a conference and I did not need amenities to entertain customers or clients. Parking was easy, room was spacious and bathroom was clean.

    3
    « Good Stay »

    We were attending a reunion at the college and this place was chosen for us so we were not sure what to expect. It was a good choice with many positive surprises. The bed was extremely comfortable and we slept well every night. The room had a fireplace and a jacuzzi in the room. There was more storage than many apartments. Our entire group occupied building 4 in the back so it was quiet and very nice to have our own people coming and going with us. The breakfast had everything anyone would want: Eggs, sausage, cereals, sweet breads, fresh fruit, yogurt, bagels, toast, cream cheese, etc. The coffee was kept replenished so it was always fresh and hot and there was hot chocolate and tea. We had fresh towels and amenities daily. I can't think of a way I would suggest improvement. And there was an excellent restaurant right at the end of the parking lot.

    5
    « Always a treat... »

    I stay at this location every other month for a few nights and have never been disappointed. The staff makes the experience personal and is very attentive and well informed. This remains my favorite place to stay in Ithaca.

    5
    « Great place to stay! »

    Front desk staff very friendly and helpful, rooms were clean, wonderful breakfast included. The breakfast offered so many choices. There wasn't one thing I can think of negative about this hotel. I would stay there again!

    2
    « Nice but not worth the cost »

    The shower had very low water pressure, the hallways had a smokey smell, the room walls were worn down. It was not even close to being worth the very high cost for the area. The service was great, the rooms were ok, but the price does not fit

  • 4
    « Paleobotanical conference in Ithaca, NY »

    The Best Western that I stayed at in Ithaca, NY was recommended by the Paleobotanical conference organizers. Most of the conference attendees stayed at this hotel. I was extremely satisfied with the professionalism of the staff and shuttle service that was provided. The room accommodations were nice as well.

    1
    « Breakfast »

    Someone should look at the health code and shut them down. They chain smoke and touch food. NO washing of hands, NO gloves. Does the breakfast person know how to clean. I saw things when I came up to get coffee, and told my family we are no having breakfast here. I figure if they cant keep a clean breakfast room then she can clean a room.

    3
    « Terrific staff; Beds not so great »

    We called at the very last minute on our way into town on an emergency run to the Cornell University Companion Animal Hospital. We chose it because it was the closest to the Hospital. Sara, who took our reservation on the phone, was extremely helpful, compassionate, efficient and informative. I think we got the last room available to accommodate three adults (and, although we didn't need it because our dog was admitted to the emergency room when we arrived, we were very happy to learn that they also accommodate pets). The only real negative was the beds -- the mattresses were old and not really that comfortable, but we were so exhausted after our long and stressful drive, we were just grateful to have somewhere to rest. Free breakfast was okay -- there was a nice variety to choose from, but we didn't fare much better later that week at Denny's, so I'm chalking it up to the area and just the large numbers of people they need to serve. We will definitely stay there again because of the convenience to the hospital and the great, helpful staff (including the cleaning crew), but if we were staying for any length of time, e.g. vacation, we might pay a few more bucks for nicer beds somewhere else.

    3
    « Find us if you can! »

    Property VERY difficult to find. No sign visible from road. Staff friendly and helpful. Breakfast was great selection / quality. Terrible tv choices. Hope you like news or sports. No info on how to use in room fireplace (gas).

    4
    « Pleasant overnight stay »

    We enjoyed a pleasant overnight stay here. The folks at the front desk were friendly and very accomodating when I asked for more towels. Room was clean and quiet. The breakfast was plentiful, satisfying and best of all FREE!! The breakfast room was also clean and spacious. We would stay here again.

    2
    « Disappointing »

    This was an overpriced stay for a motel with poor customer service, old amenities and ambience with significant room for improvement. The entire place, including our room, felt dirty and unkempt. Air handling system was loud and had a mind of its own. Location was convenient for our needs, at least.

    4
    « Good location, clean and spacious room »

    The hotel is located next to the Cornell campus and within a short drive of the rest of Ithaca. Our room (two double beds) was spacious and clean. The breakfast each morning was good. We would stay here again if we visited Ithaca.

    5
    « Great base of operations for visiting Cornell »

    We were happy to have a good base for visiting Cornell. We were lucky enough to have a fireplace room and enjoyed it. I also appreciate the free breakfast. It makes getting going in the morning much faster than a restaurant. We did not use it, but they also have a shuttle service.

    5
    « Great Family Place »

    Came her because my son was thinking about going to Ithaca, so he audited some classes. Even he commented on how nice the room and bed were. The staff are very friendly and helpful. I loved the fireplace in the Polo Rooms. Breakfast was good and there was warm food like eggs, sausage and the standard waffle maker. Minutes away from town, Ithaca and Cornell colleges by car. Tucked away in the middle of a mall, so there's convenient shopping and food walking distance away. Great stay, will definitely come here again.

    3
    « Great Location Close to Cornell Campus »

    This hotel was fine for a Best Western. It's primary strength is it's location, only a mile or so from the Cornell Campus, making it very convenient. The quality was adequate; room was large enough and had all the required appointments. Shortcomings were as follows: if there was a fan in the bathroom, ours wasn't working; on the first night one of the two queen beds had a top sheet where the bottom fitted sheet should have been and it wasn't long enough to tuck in - by morning we were sleeping on the mattress - to their credit, they changed it the next day to a fitted sheet. Otherwise the mattresses were firm and comfortable, internet worked fine, breakfast was ok and the staff was very friendly and helpful.

  • 2
    « Think Twice »

    Front Desk staff and manager are phenomenal, very friendly and professional. The hotel it self is very outdated and run down. However, it is very close to Cornell so it is convenient if you are there for a conference or seminar. The biggest down fall is that the hotel is located in a shopping plaza. The room I stayed in faced the shopping plaza and the windows where waist level and had where the old crank out type with outdated locking mechanisms. If you want better amenities, this is not the hotel. However, if you just need a place to lay your head then this will suffice.

    3
    « Turned around »

    What started out to be less than pleasant, ended up being more than fine. In the past I have not had good experiences with Best Western Hotels and had stopped booking with them over 10 years ago. I always had issues with them screwing up my room or being dirty. So I was going out of my comfort zone when I booked with them in Ithaca for my nieces tour at Cornell. I have to say the first room they put us in made me remember all too well why I had stopped booking with Best Western. However, the front desk called to see if our room was ok and when I expressed concerned they moved my room. The second room was clean and quite lovely, total opposite the first room. I find it odd that the difference between the rooms was so drastic, but that said they turned this stay around with the second room. The staff was wonderful. Everyone was friendly, polite and helpful. If it weren't for being in one room I felt was a 2 star room - before a room that was nicer I may have rate this hotel higher.

    3
    « Run down but with a heart of gold »

    My daughter and I were in Ithaca for a college event and were a little disappointed in the set up of the hotel, with the rooms across a little alley from the front desk. They were also not the most luxurious (cold air coming in through the heater, holes in the towels, etc.). But the staff was mostly very friendly and attempted to be helpful. Get your own bus info though, they didn't have any knowledge of it!

    5
    « The Best of the Best... »

    Stayed at this property for only one night. Was very pleasantly surprised by the Quality of the facility and caring attitude of the staff. Would definitely stay again. My GPS sent me to a back entrance which was a little confusing but once I figured it out, all was good.

    5
    « A great place »

    The staff is friendly , the rooms are clean, and the service is great, one of the better places i've been to in a while. And the different facilities and services available make the such a desirable destination.

    3
    « Practically good but not super good »

    Overall I like this hotel. It has good location, reasonable price, pretty good free breakfast and nice staff, but facilities are not quite old. If you are looking for good one with reasonable price, this is it.

    3
    « Ok stay, some minor issues. »

    Broken refrigerator with slime in the freezer. Front desk just moved me in another room and said they wouldn't deal with the fridge themselves but "leave it for housekeeping to deal with". Room was adequate place to stay out of the elements, but nothing fancy nor exceptional. Was walking distance from the place I was going to which was very convenient.

    4
    « Close to Cornell »

    My mom and I stayed for a night while visiting my son at Cornell University. The motel is in a perfect location; just a few minutes from the college. Comfort is the main consideration for us, and we found the beds comfortable and plenty of pillows and an extra blanket as well. The breakfast buffet was very good, and included make your own waffles, along with plenty of other choices. Staff at the reception desk were friendly and helpful.

    5
    « Excellent nights sleep »

    I had no complaints at all during my stay, everything I needed was available. Quiet surroundings, comfortable bed, plenty of parking, convenient location, internet speed was satisfactory, bathroom was clean... will stay here again!

    5
    « Decent place »

    I stayed at this hotel several times while collecting data at CHESS. Its a decent, regular hotel. The best part is the location, which is basically in a shopping center with a grocery store and several options for food. I will stay here again when in the area.

  • 5
    « Best Western in Ithaca is the best. »

    I have been staying at the Best Western in Ithaca off and on for the last 5 years. It is consistently one of the best motels to stay at. I have used other hotels in the Ithaca area but always come back to the BW.

    4
    « Second visit within the month.. »

    Always stay here when taking pets to Cornell veterinary clinic for top notch care for our animals. Have never had a problem...very cozy and very nice staff. Our room even had a gas fireplace. Very nice, new bathroom, comfortable beds and pillows... We're there 3 days and nights very cold and snowy but we were very comfortable so will continue to stay there.

    4
    « Clean, quiet and convenient »

    For the budget price, we were pleasantly surprised by how clean and quiet the room was. Very conveniently located, just minutes away from restaurants, Cornell University and Ithaca College. Would stay here again.

    4
    « A Chain hotel with a mom and pop Bed and Breakfast Feel. Loved it! »

    I just returned from a quick trip to Ithaca, NY, for a meeting at Cornell University. When I was choosing a place, budget was very important. After reading reviews on Tripadvisor, one thing stood out to me, and that was the manager had responded so thoughtfully to each review. I decided since I was going up for one night I would give it a shot. All I can say is the reviews do not do it justice. The Best Western University Inn, is hidden gem, and if you are going to Cornell, I would suggest you make this your hotel of choice (if budget and value are important to you). First of all, the hotel sits on campus. In fact there are Cornell University office Buildings 30 feet from the hotel. But what makes the hotel a stand out for me is the staff. We drove up during a snow storm and arrived around 9pm. Sarah at the front desk was so professional and genuinely happy to see us. As you know from my reviews I have stayed at many Disney resorts around the globe, Sarah is without a doubt the best reception desk attendant I have ever encountered on the road. She was knowledgeable about the area, asked if we were hungry, and offered us a hot beverage. But it did not end there. After checking in, I forgot to make some copies for the meeting and she immediately offered to not only make the copies, but collate and staple (I was truly asking myself, who is this phenomenal employee and where did she get trained?) Now lets talk about the room. The room was dated, as some reviews suggest, but they were in absolutely no way, dirty. My sheets were clean and stain free as were the towels in the bathroom. the bed was very comfortable, and the room was HUGE. Two double beds plus a pull out couch, refrigerator, desk, and plenty of room to walk around. I always love the individual heat and air controls, because I want the temperature at just the right setting for my needs. Shower and bathroom were spotless, and the coffee maker was brand new with sealed paper cups for hot beverages, and sealed plastic cups for cold. Back to location for a minute. The hotel sits in a shopping plaza, which has a 24 hour grocery store and plenty of choices for eating nice sit down meals, or even fast food (Dunkin Donuts, and Burger King). since there is a fridge in the room, when you stay there you can go to the grocery store and pick up your favorite beverages and snacks. Morning Breakfast was served in a lovely clean breakfast room. With a television showing the news, and plenty of seats. They served hot eggs, sausage, make your own waffles, cold cereals, oatmeal, hard boiled eggs and more. You will have no problem enjoying a healthy breakfast with your family. One of the hotel's administrators, Jim, walked around the breakfast room asking people if there was anything they needed for the day that he can help out with. He offered them lots of area tips, and places to eat, as well as an offer to drive them anywhere in the Ithaca area. This place is great period. Best value around and the friendliest people I have ever encountered in a chain hotel that feels more like a bed and breakfast.

    5
    « Loved It!!! »

    Best Hotel Staff, all were very friendly and helpful to my needs. I will come back to Ithaca again and stay here again. Breakfast was filling, fitness center was very nice. Was so nice that I didn't have to use stair or an elevator.

    4
    « Good price and Nice service »

    Considering the price and facility it was a very good choice. Staffs were kind and nice. The room and facilities were not an excellent but good enough to stay several days. In addition the location is best.

    5
    « Best Stay in Ithaca so far »

    I have always had to stay at another Ithaca hotel for business connected to Cornell and was always very unhappy with the entire stay. I enjoyed my stay at this Best Western. My only complaint was that the staff at the reception desk were dressed very unprofessional. I think when you are dealing with people so close to Cornell University, a level of professionalism is expect.

    1
    « Horrible! Extremely dirty! »

    This hotel is a real nightmare. It's extremely dirty. Everything is dirty there: sheets, towels, bathroom etc. I do NOT recommend this hotel. The price is good and they do provide a free breakfast but it's horrible!!!!!

    2
    « Disappointed »

    Planned to stay two nights but left after one. The first room I was given was not cleaned and looked like there had been a party in it. (I also had a colleague that had the same issue the day before). As I entered the second room the hall light did not work. After turning on other lights in the room I thought I better check the bed. I pulled back the cover to find fuzz and hair in the bed. I pulled the cover back further to find a sock from a previous guest. I asked for new sheets and decided to make my own bed. The sheet given to me appeared clean but well used to include noticing a 1" hole in one of the sheets. Lastly, I went to use the hair dryer and pulled the whole unit off the wall. At that point I decided to check out and find a new hotel.

    3
    « Not bad ...could of been better »

    Back board of bed broke in the middle of night and fell on the floor scaring the girl sleeping in the bed. There was lots of noise from other guest keeping us up through the night. Thing happen and I've stayed in this same hotel in the past without these issues. Just think the hotel needs a little updating.

  • 4
    « convenient, great staff »

    I stay here at least 2 times a year, and always appreciate the room attendants. They are super friendly and extremely helpful, no matter what you need! This hotel is convenient to Ithaca College, The Commons and the wine trail!

    2
    « Heading in the Wrong Direction »

    I stay in Ithaca several times a year and this has been one of my two "go-to" places. But my last stay (October 2015) was very disappointing. I stayed in one of the "Polo" suites (room numbers 400 to 427) and was shocked at what they have done to them since the last time I was there (February 2015). In case you are wondering we had the exact same room. These rooms have gas fireplaces and had been furnished with some beautiful light natural wood color furniture. They also had a table and two chairs. It was really quite cozy and comfortable and attractively furnished in my opinion. The furniture has been replaced with the ugly dark colored Best Western furniture and the table and chairs has been replaced by one really tacky looking lounge chair. The room lighting was already very dark and now it's impossible to even read much of anything in there with the dark colors. I could not read the Ithaca literature left in the room it was so dark. The carpet has also been replaced with an ugly light brown indoor/outdoor type of carpet. Basically the room is a lot less attractive in addition to being very very dark and less functional by removing the table and chairs. My wife and I liked sitting at the table and having a snack in front of the fireplace. These rooms were really a joy to stay in -- I can't imagine what they were thinking when they "refurbished" them. If you are reading this Best Western University Inn please please please at least put some more light in these rooms and bring back the table and chairs. If you still have the bed and dressers that were originally there you should put them back as well. Here's a little more info about the hotel for those who would like to know. It's pretty close to the Cornell campus and sits behind a shopping center with a Grocery store and a few eateries. It's reasonably comfortable and all the rooms are on one floor although it can be along walk from the back of the hotel to the breakfast area. They usually charge more than other places in Ithaca, particularly on weekends and busy times so they are often not the best deal in town. The rooms I describe above cost more than their standard room (two double beds). Some of the regular double rooms have a couch in them (if you are on the wide side of the corridor) and some don't. The hotel does serve a hot breakfast which is the same everyday but pretty good. I am disappointed with the refurbishing that's going on here (applies to all the rooms) as you can probably tell and I may not return unless some corrective action is taken.

    3
    « Overpriced. And not sure why. Not a Best Western Plus »

    Common areas and general appearance a little run down, and neighborhood safe, close to Cornell but a bit run down too. Service fine. Breakfast a little lackluster for BW. Generally a BW fan but maybe the price -which came out in line with the higher end hotels in town- didn't make sense to me.

    5
    « Very Clean »

    I was very pleased with this particular Best Western. It was very clean and had a great free hot continental breakfast. I loved the free shuttle to Cornell University and back. I would definitely recommend staying here if you were in the area.

    3
    « Awesome Staff but Outdated Hotel »

    I spent one night at the Best Western University, Inn. Overall it was an OK experience although the price is too high for what you get. The best part of the hotel is the staff. Everyone is friendly and helpful, and I was grateful for that. The hotel itself is a bit old and rundown. It's still clean but needs to be spruced up. The room was huge and clean, but looked a bit old especially the carpeting. The bed was comfortable and the shower had an amazing water pressure. Breakfast was ok, your usual "Continental" Breakfast, nothing to write home about. Location was good. Overall decent but definitely pricey for what it is.

    4
    « review »

    Ithaca hotels are ridiculously overpriced - but this is clean, simple and staff are very helpful. Good location for Cornell events. we have stayed here a few times. Would definitely recommend for a visit to the university etc

    3
    « Good location but mediocre hotel »

    Mediocre breakfast and overall motel, but good location close to Cornell University. I wouldn't recommend unless you need to be close to Cornell campus. Probably better value for money at motels along Rt. 13 or B&B downtown.

    5
    « great staff »

    The shuttle service is really excellent in a place where parking on campus is very problematic. There is good space to get together with friends and lots of free coffee. The staff was extremely helpful on transportation and guest issues/

    4
    « College Visit »

    For the area, the Best Western was reasonable. Nice assortment for Continental Breakfast. Shuttle service to the area schools was very appreciated. Unfortunately the many high school students also staying there did not tip our shuttle driver. We were the only party to do so.

    4
    « Great! »

    It was clean & comfortable. The staff was very nice and the continental breakfast was good. It is located extremely close to the Cornell Campus. The surrounding area is picturesque. I have no complaints about our stay or the service.

 

Getting to the hotel ...

All directions
·From: Scranton, Take Interstate 81 North to Exit 8, then State Route 79 West, turn right on Pine Tree Road, and then turn right on East Hill Plaza, to the Best Western University Inn. ·From: Syracuse. Take Interstate 81 South to State Route 281 South to State Route 13 South, turn left on Route 366 West, after that turn left on Pine Tree Road, and then turn left on East Hill Plaza, to the Best Western University Inn. ·From: Buffalo. Take Interstate 90 East, then Route 96 South, after that Route 79 East, turn left on Pine Tree Road, and then turn right on East Hill Plaza, to the Best Western University Inn. ·From: New York City. Take Interstate 81 North to State Route 79 to Pine Tree Road to ...

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