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Best Western Airpark Hotel, Inglewood

3.5/5  - basé sur 583 notations.
640 W Manchester, 90301-1655, Inglewood, United States - See map

Welcome to the Best Western Airpark Hotel at Los Angeles LAX Airport offering free LAX shuttle upon request! Our hotel's ideal location provides affordable and comfortable accommodations to serve both business and leisure guests. Let us make your stay enjoyable and pleasant. The hotel is conveniently and centrally located minutes away from the airport, famous golden California beaches, and easy access to all points of interest, tourist hot spots and greater Los Angeles attractions: Hollywood, Universal Studios, Santa Monica, Venice Beach, Beverly Hills, Rodeo Drive, and The Grove. The Best Western Airpark Hotel LAX Airport is the ideal choice for vacationers. The hotel is nearby unique and world class shopping centers, restaurants, and cutting edge nightlife options such as Del Amo's Shopping Center, Westfield Fox Hill Mall, golden beaches: Manhattan, Hermosa, Redondo, Lakers Staples Center, Dodgers Stadium, The Forum, and future home of the Chargers Stadium. Travelers have ease of access to: Hollywood Walk of Frame, Chinese Mann's Theater, Disneyland®, J. Paul Getty Museum, LA Zoo, downtown Los Angeles, Griffith Observatory, and The La Brea Tar Pits. Hotel is in close proximity to universities, such as: UCLA, USC, and LNU. Sight-seeing tours available for all major attractions and depart daily from the hotel: Six Flags® Magic Mountain, Knotts Berry Farm®, San Diego Zoo, Sea World®, and Wild Animal Park. Book your next stay at the Best Western Airpark Hotel and enjoy the best location in town! Enjoy your stay! Please Note: must call hotel direct for airport shuttle pick up. Due to heightened security at LAX, our shuttle pick up times have experienced delays. Please allow up to 45 minutes for pick up. We apologize for the inconvenience.

Best Western

Airpark Hotel

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 576 guest reviews
NOTE ISSUED
Excellent
153
Very Good
184
Average
146
Poor
57
Terrible
37
REFER TO NOTICE
Business Business
67
Couples Couples
188
Family Family
163
Friends getaway Friends getaway
56
Solo travel Solo travel
76
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful experience"

5
17/09/2018

The hotel needs some updates, but the place is clean and located in and area with plenty of famous restaurants and easy highway access. We made reservation in July of 2017 but due to death in my family it's taken me along time to write this review. The manager of this hotel has stayed on my mind because of his kindness. We couldn't get a flight out until late and he allowed us to stay until 2 pm. The breakfast is very nice and there is a pool for relaxation. I would definitely go back when we visit again. Everyone there was extremely helpful in telling us about the wonderful places we could visit.

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Greetings from the Best Western Airpark Hotel. Thanks for choosing to stay with us. Thanks for giving us a very positive review. It is a tremendous encouragement for us. We are delighted that you love the family room, the food, the location, the surrounding and most important the friendly staff. We look forward to seeing you again. Hotel Manager.

"Best breakfast, wonderful staff and a very nice Manager named Dee."

5
27/08/2018

I wasn't sure about the BW Airpark but chose this hotel because it was the most reasonable at the time (July 19) and the fact that they had a shuttle. My daughters and I were so pleased and happy we stayed there. Rooms were clean, restaurants nearby, area was safe, and though it was on a busy street, our room was quiet and comfortable. The breakfast was as good as if we had gone to a restaurant. The Manager even came in to the breakfast room to see if everyone enjoyed their stay.

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Greetings from the Best Western Airpark Hotel. Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcome your referral guests. Sincerely, Hotel Manager.

"Picking up my nieces car"

5
24/08/2018

I was hotel shopping on line and not sure where to stay. I found the Best Western and based on the name, pictures and location by the airport. I decided to book it. The price was fair and we were very happy to find how clean and safe the area is. The host at the lobby provided excellent service and answered all of our questions. We enjoyed the delicious breakfast provided by the hotel and the lady that made sure everything was available and fresh. The hotel manager even came in to check that everything was satisfactory. The pool and hot tub were well kept and felt so good after a long tourist day before. I would definitely stay again! Thank you to all the friendly staff members.

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thanks for the stay at the Best Western Airpark Hotel and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Perfect night for the perfect price"

5
18/08/2018

If you are on your way out to L.A via the airport this is the best and closest location to choose from. Superb team of nice smiling people, Comfortable large rooms with a great pool and jacuzzi area. just what you need before take off. Enjoy!

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for staying at the Best Western Airpark Hotel and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to see you again at the earliest. Regards, Hotel Manager.

"Good rates airport stay"

3
17/08/2018

Our room looked freshly remodeled and the room was clean. Bathroom had a few problems. Was farther from the airport than would have liked as had to get up really early to catch our flight. There are not many places to eat around there and the ones that are there are across the very busy street. We had to leave so early that did not get breakfast. Was nice having a shuttle to and from the airport. The young men that were manning the front desk were very nice and helpful.

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Airpark Hotel,Inglewood and expressing your views through the review. We cherish your long term patronage and it's our privilege to have clients like you. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

"Excellent Hotel and easy to Universal Studios"

5
03/08/2018

I was traveling with two teenage German girls. They were delighted with the WiFi as they needed to check in with their families in Germany. they were delighted to find Nutella offered at breakfast as well as yogurt and fresh fruit. Our room was very clean and quiet and the parking was excellent. Everyone we encountered was polite and helpful. It was a great experience!

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thanks for being at the Best Western Airpark Hotel. It is really nice to note that that you liked the stay,services and breakfast at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Great Hotel"

5
29/07/2018

Drove from Vegas to take in laws to LAX for an 11pm flight. Check in is at 1pm which was very convenient especially when traveling with elderly people. Was able to rest before heading to airport. Used an Uber to get to airport - but used the shuttle to get back to hotel. Very quick and friendly. Hotel is very clean and all of the staff were extremely friendly. Husband had breakfast and he said it was excellent. Only downer was the noisy neighbors above late at night but not the hotels fault. If I ever need a night in the area again I would stay here!

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Hello Guest, Greetings from the Best Western Airpark Hotel,Inglewood. I am so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations . I will happily share your comments with our staff and we look forward to seeing you soon! Sincerely, Hotel Manager.

"Airport stay"

5
11/07/2018

Great rates, close to airport, breakfast was great, manager made us feel safe about our car in the parking lot. Very clean, handicap accessible. Enough parking, elevator. Check in was fast and efficient.

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thanks for your kind comments. We are proud of having guests like you. You can always be assured of a nice stay with us. Glad to note that you liked the breakfast and the local activities. We look forward to having you with us again. Sincerely, Hotel Manager.

"The poolside tables and lounge chairs readily available."

4
09/07/2018

We swam for an hour between 3:00 pm and 4:00 pm after a day of shopping and bargain-hunting at Santee Alley. Water was great, and we even sat in the large Jacuzzi for a bit, glad to be out of traffic.

bestwesternairpark, Hotel Manager. at Best Western Airpark Hotel, responded to this review
Hi Guest, Thanks for the stay at the Best Western Airpark Hotel and the great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcome you again. Sincerely, Hotel Manager.

"Magnificent"

5
29/06/2018

I extremely appreciate everyone at the hotel service was excellent & very high standard.. looking forward to my return very soon in the near future since my experience at the hotel was a super good one

bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, We are really grateful for your stay and taking the time out to give us the positive feedback. Our hotel considers guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager.

"Other than the dead guy (NOT the hotel's fault), it was a comfortable stay"

3
14/06/2018

My sister and I flew in from different cities, meeting at the hotel for the night before getting on a cruise the next day. The hotel wasn't special. The location, as it relates to the ship terminal, was very good. The food choices close to the hotel were minimal. The staff was fine. Now for the title of this review. Unfortunately, an unregistered guest died after arriving from an overseas location after a long flight. Due to two clots, I was assured that he was dead before he hit the ground. The hotel clerk provided only minimal assistance beyond calling 911. Another guest in the lobby (a doctor from another country) and I provided CPR for more than 8 minutes before the arrival of the ambulance. My drama had nothing to do with the quality of the hotel; my rating strictly applies to the averageness of the hotel -- nothing bad and nothing great.

"Stay was great!!"

5
10/06/2018

Needed a place to stay close to the forum, just a couple miles away. Clean, convenient and comfortable stay. The staff was very nice. Iris, front desk, very welcoming, she told me the hotel has a $7.00 dollar per night parking fee, however, because I'm a Best Western rewards member, the fee is waived. Check out is 11:00, I needed extra time for check out because I was not feeling well, I asked for a noon check-out and Iris generously gave me until 12:30 pm. Breakfast is good there and it's from 6 to 9am. Arrived at breakfast about 9:05 and to my surprise, I was greeted with "Good Morning" by another of your friendly staff, Lupe. Lupe told me to take whatever I would for breakfast and take my time. Thank you Lupe!! When I needed more towels in my room I came across Margaret, I told her I did not need the room cleaned, I just needed more towels and with a smile she handed me the towels. She did tell me the section my room was in was noton her list to clean, however, she will let that person know . She did ask if I needed my trash cans emptied, and she want to say, if it was anything I needed to let her know. Hotel has clean, comfortable beds and it's in a fairly good location. Worth the money!!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Mary F, Thank you very much for your business and for providing a detail review about your recent stay. I am pleased to know my staff was very helpful and accomadating toward your hotel needs. It was truly our pleasure and my staff looks forward to meeting your hotel needs in the future. Thank you!

"Outstanding Stay"

5
10/06/2018

I have stayed at this hotel last year when I came for business trip. It was awesome stay.Staff was excellent.Service was great.I would recommend this hotel to everyone.Overall I would give it 10 out of 10.Good thing is cleanliness.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Barista B, On behalf of my entire staff I would like to thank you for reviewing your stay. My staff takes pride in meeting our guest's needs and I am pleased to hear we fully met your lodging needs.

"Best Western Airpark - LAX Oasis"

5
31/05/2018

This hotel is a veritable oasis, offering excellent service, great value, superb service and exceptional management. One of the cleanest hotels I've ever stayed at, it features extensive free parking, safe and easy access to I-405 and a friendly, relaxed atmosphere.

bestwesternairpark, Webmaster at Best Western Airpark Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write and share such a wonderful review. I am glad you like our excellent service, clean room, extensive parking and convenient location. We look forward to seeing you again soon next time your travels take you to the Inglewood area. Sincerely Hotel Manager

"Convenient, Clean and Comfortable"

5
28/05/2018

A very clean and reliable Hotel. Prices are great and staff awesome. Close to LAX and 405 Freeway. They have an airport shuttle too. Second time we have stayed there. Will be back again!! Front desk staff great!!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Greetings Marsh519, Thank you very much for reviewing your stay at our property. It is a pleasure to meet your lodging needs and we look forward to seeing you in the future.

"Excellent Breakfast"

4
26/05/2018

The rooms are what you might expect, functional not fancy. The tv remote did not work but was replaced upon request. The breakfast included was excellent. large variety and items were fresh. Pleasantly surprised.

"Better Best Western!"

4
17/05/2018

Easy access off the 405 in Inglewood. Close to LAX. Comfortable. Better accommodations than I expected. Some entry doors are shielded within an alcove shared with the room next door, which I prefer than the totally outside exposed door. The amenities and decor in the room were nice, clean, and well arranged. The bed and pillows were a comfortable combination. The breakfast was over the top better than I expected...wait, it's even better than better, they serve Randy's Doughnuts! Randy's is a quarter-mile down Manchester from the property, an easy walk, but how convenient that they bring Marvel Iron Man's favorite post-super-hero-action snack into the Breakfast Room! The staff are professional and courteous. Check out was outstanding because Iris and Dee Manager were very helpful and lively conversationalists. Come stay. Enjoy the Randy's Doughnuts. Say hello to Iris.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for reviewing your recent stay at The Best Western Airpark Hotel. I am so thrilled to know you enjoyed our facility and it was truly our pleasure meeting your lodging needs. Thank you!

"Great property; great price!"

4
12/05/2018

My family flew in for our wedding and stayed at this property for four nights. I stayed here the night before the wedding. We were really pleased with the property. It seemed to have been fairly updated; the rooms were spacious; wifi worked great; breakfast was good! The staff, especially at the front desk, were all great as well. The only drawback I could see was that several members of my family had issues with their keys not working and had to repeatedly go back to the front desk for new ones. It is located right off the 405 freeway, and you can get a bit of noise coming from that so if you're a light sleeper, I'd recommend bringing a white noise machine or something.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Sarah D, Our staff here at The Best Western Airpark hotel would like to thank you for your review and feedback. We are happy that you emjoyed your stay and we look forward to seeing you again. Thank you for your business.

"Warm welcome"

5
11/05/2018

The manager Dee and iris are very warm welcoming the staff is the best. Very clean. The pool is clean near local restaurants children friendly one of the best hotels I've stayed in. Breakfast is good very quiet very safe

Lance P, Public Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Gisell A, Thank you very much for your feedback with regards to your recent stay. We appreciate the compliments and business. Please come back soon and enjoy our breakfast again! Thank you!

"Most Courteous Staff in Los Angeles"

5
19/04/2018

I stayed at the BW for a quick overnighter between flights. Checking in late at night - the front desk staff were cheerful and so very helpful to this weary traveller. Checking out the next morning, since I had a bit of time before the free airport shuttle left, the front desk young lady offered to store my bag so I could go have a bit of breakfast while waiting for the shuttle - offered without my even asking. Room was clean and comfortable and, the rare find in USA, a smoking room. This will be my go-to Best Western in LAX area for all future business travel.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your feedback and detailed review. It is our goal to fully meet your hotel needs and we are happy that we successfully did. Thank you!

"Good choice Among Best Westerns"

4
15/04/2018

This location is not far from LAX, with close freeway access. Highlights were the breakfast which had both continental and hot Items (waffles, eggs, sausage, bacon) - very good! Clean room with microwave and fridge, Keurig coffee maker, safe & fast wi-fi.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear kenkona5, On behalf of my entire staff, I would like to thank you for your detailed Trip Advisor Review. Please come back soon and let The Best Western Airpark Hotel meet your Hotel needs.

"Very good for the price"

4
11/04/2018

It is a really clean hotel, the staff is excellent, especially Lupe, very kind and helpful, the breakfast has hot items, and it is very good. The hotel needs some updates on furniture, but it is nice anyway

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, The staff at The Best Western Airpark Hotel would like to thank you for your review! I am pleased to know that your were highly satisfied with Lupe's help and the the breakfast items!

"Convenient and Clean, but Coulda Been Quieter and More Comfortable"

3
09/04/2018

In need of a place near LAX overnight, I selected the Best Western Airpark Hotel. Here is why it was a fair choice. Located on a vibrant and diverse section of Manchester Blvd., the BWAH is a short tax ride or 20 minute walk from the car rental return area; I enjoyed the walk. The check-in was easy and the manager with trainee behind the counter were friendly and efficient. The room, a single with king, was spacious with a city view. The desk space had electric outlets but could benefit from USB outlets, too. The room was clean and well prepared, but... For me, the bed was unpleasantly stiff while the pillows were mushy. The street noise was probably acceptable and I may not have noticed it were it not for the person in the room above me who was active from 2:30am and beyond. The airport shuttle left promptly at 5:00am and I was at the terminal within minutes (I missed breakfast.) Were it not for the night's sleep, I'd be raving.

Lance P, Public Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for sharing feedback from your recent visit. Please accept my apology for the noise disturbance, and also the lack of comfort. Your feedback is crucial in improving our overall product and service.

"Thiefs"

1
03/04/2018

My daughter in law left her wallet on the seat in the shuttle, it pulled away and now they claim they don't have it. We know it's there. The front desk staff is rude, room is smelly and not a good part of town. Very upset with the situation, especially being that my Marines dog tags are in that wallet! Ridiculous, keep the cash but give it back.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear purplejoy, Thank you for taking the time to provide feedback regarding your experience during your stay. On behalf of the Ladies and Gentlemen of Best Western Airpark Hotel please accept our personal apologies that we did not meet or exceed your expectations during your stay. I also sincerely apologize for the lack of concern from the Front Desk. Your safety and the genuine care and comfort for all of our guests is certainly our highest priority.

"Good experience"

5
29/03/2018

We chose this hotel because of the reviews. We found staff to be friendly, room was clean, bed was comfortable. Breakfast room was clean and well stocked; choices good. Shuttle pickup and drop off was a plus. This hotel provided all that we need during our stay. Would definitely stay here again and recommend to all.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Greetings Guest, Thank you for your business and detailed Trip Advisor review. My staff is happy to know you were completely satisfied with our room, service, and breakfast. Thank you so much!

"Comfortable & close to LAX"

4
26/03/2018

Picked this hotel for 2 nights on arrival in LA before starting our road trip. Check-in was good with helpful, friendly staff. All the staff we encountered were very friendly and helpful. Coffee in reception was a life saver on arrival. The room was clean and comfortable and the bathroom was also clean - no complaints. Breakfast was a very good selection with something for everyone and the lady looking after it kept everything well stocked up. Would we stay here again if visiting L A? A definite yes!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear ilderv0, Thank you very much for your detailed Trip Advisor review. It truly was our pleasure meeting your hotel needs and having a delicious breakfast for you every morning. Thank you!

"Amazing friendliness, makes this hotel so good"

5
25/03/2018

The stand out at this hotel is the friendliness of the staff from the Manager down. The manager sets the tone here and you will often see him pushing a broom or talking to the guests, to ensure all is well. We asked for a later checkout and he came to a very amicable arrangement with us, the receptionist was lovely and the driver of the shuttle a real credit to his employer. This really sets the tone for a place. The Airpark Hotel is built like any motel, but there any similarities end. The rooms are quite large and clean, with all the amenities you could want. The breakfast was plentiful and tasty and there was coffee available 24/7. There are some fast food restaurants around and a very nice Mexican called Cafe Cancun just a six minute walk, (turn left out of hotel and cross the road, over the bridge, you will see it right in front of you). I will certainly return the next time I need an airport hotel in LA.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Greetings Guest, On behalf of my entire staff I would like to thank you for your Trip Advisor Feedback. I am happy to be informed that my staff gave you exceptional service and met all of your hotel needs. Thank you so much!

"No problem"

3
23/03/2018

It's the simplest Best Western we have been so far. Not bad but not good neither. Didn't try the breakfast. Location is good if you need to stay close to the airport. The place looked clean, shower was ok. Pricey for what you get.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for reviewing your recent lodging experience, your feedback and insight is highly valued!

"Excellent staff make this place."

4
10/03/2018

We arrived after a long flight from Australia, and after the free shuttle transfer, they suggested dropping our bags and grabbing some breakfast before it ended, even before finishing check in. Also let us know that we could pickup a breakfast bag in the morning as we were checking out before the breakfast would be served. The place is a little dated but everything worked and was clean. Rooms we stayed in were large and included a microwave and fridge.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Gojeep, Thank you so much for your business and detailed Trip Advisor review. We are pleased to be informed that you enjoyed your stay and our staff looks forward to meeting your hotel needs in the future.

"Adequate, but not great."

3
05/03/2018

The best thing going for this hotel is its proximity to LAX and the free shuttle that runs to the airport hourly. It is not as expensive as many of the nicer hotels in the area and that is reflected in hotel upkeep and cleanliness. We requested a quiet room, but were given one right next to the freeway. Nothing in the bathroom functioned correctly: the sink did not drain, the toilet ran all night and the shower had no pressure. Its cleanliness was adequate, but no more than that. Would recommend only if you are on a budget and need the shuttle-just keep your expectations in line with the price.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Greetings Camper1963, Thank you for your Trip Advisor review and business. I would also like to apologize for the various issues you experienced in your bathroom. I am truly sorry about these issues. My entire staff has read your review to ensure all guest's receive a functional bathroom. Thank you!

"A place to sleep while you wait for your flight"

3
24/02/2018

The room was fine, clean, quiet. Refrigerator, microwave, coffee maker. Reception staff was friendly. The breakfast was the usual preformed round scrambled egg, sausage patty, bacon, freshly made waffle. cereal, yogurt, juice and coffee. I would stay here again. I did not like that it took 15 minutes to get from the airport to the hotel, and that you have to phone for the shuttle. It doesn't run continuously.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear flyfishewoman, Thank you so much for reviewing The Best Western Airpark Hotel. Your feedback is truly appreciated, thank you!

"One of my worst stays at BW properties."

2
02/02/2018

I booked 3 rooms for our overnight layover. My parents arrived at LAX 45 minutes before we did and they were still waiting for the shuttle when we got there even though they had called. I was told 25 minutes when I called myself. Turns out that their driver was not there and they were using the van from another BW hotel, but they did nit tell us until I called back to inquire about the shuttle. We got to the hotel close to midnight for a 5AM pickup.Needless to say the guy at the front desk apologized, but was not cognizant of the fact that they needed to mention about the different van, just kep pointing out that it said BW on it. The hotel itself is out of the way and we passed by other airport hotels. Also, there were people hanging out in the corridor drinking and the place felt unsafe. We had set up a 5AM shuttle to the airport. Once we got there in the morning, there were a dozen people and once the driver showed up, it became apparent that we would not fit in the 9 passenger van, even though I had asked (the same guy) at the front desk if the shuttle was all good. At this point, past 5AM, he started to scramble and call another hotel for a shuttle. We sorted out the situation ourselves with the driver and 11 of us squeezed into the van since we had a 6:30 flight and were cutting it close. I cannot recommend this hotel at all for LAX and would not recommend period, when there are other places to stay nearby.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and review. I would like to take this opportunity to apologize of the various issues you experienced at our location. Our guests satisfaction and comfort is our goal, and I'm sorry we did not fully meet your hotel needs.

"Close to the airport"

4
15/01/2018

We stayed there for three nights while visiting L.A. and Universal. Even though it was pretty far from Universal Studios, we enjoyed the fact that it was close to the airport. The breakfast was good: we could even make our own waffles. Our bedrooms were clean and we slept well (maybe the fact that we were super tired helped us) even though the planes fly very low around there (that comes with being close to an airport). Be aware that the acces to the parking lot has an 11' feet clearance: we were a little bit worried that our high roof sprinter van (plus gear on top) would not pass, but hey, we had an extra 6 inches! Haha what relief.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Vanessa B, Thank you so much for your recent stay at our Property. We are always here to meet your lodging needs, and I am glad to know you enjoyed our breakfast.

"Highly recommend!"

5
09/01/2018

The staff we're AWESOME! Located near LAX airport, also provides free shuttle bus to the airport. The breakfast was good! The room was always cleaned and bed sheets were changed when we got back to the room. Great place to stay at!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for taking the time to write your review of your recent stay at our property, your comments are appreciated and your business is valued. Thank you!

"Best Western experience"

5
08/01/2018

My stay at Best Western hotel was a very comfortable and relaxing setting amenities all clean and working. Room service was delicious and delivered promptly. I would recommend to family and friends hospitality was great.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Stacyv182, Thank you very much for your Trip Advisor review, it was our pleasure meeting your lodging needs!

"OK - room was clean."

3
08/01/2018

Decent room but we felt a little over priced. Waited a long time (over 30 minutes) for the airport shuttle to arrive. Hotel is older. Breakfast was average at best. For the price we paid I would likely not stay here again.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Gordon H, Thank you very much for your feedback and Trip Advisor review!

"Bad Drainage of bath tub and Sinks"

2
01/01/2018

My family of 4 people, just off the carnival cruise ship and stay in LA BW near airport because we have an early flight. Did not know the shuttle leave every hour. We got to the airport early enough to wait for our flight. That's fine. I would not stay in this BW again, because after a day of shopping, we got back to the room and tired, found the bathtub drainage does not work well. We did not bother to take a shower as we have early flight and our senior parents need to sleep early. So, no shower for us during the stay.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your business and Trip Advisor Review. I would like to apologize for the issues your experienced during your stay. Once again, thank you so much for your feedback.

"Best value you can get"

5
31/12/2017

I stayed in Best western Airpark hotel with my family. The ambiance and the overall experience with the staff is appreciable and I would like to recommend this place to my friends as well.the place is located near airport and approachable to city and other site seeing spots.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for reviewing our property, It truly was our pleasure meeting your lodging needs!

"Best to avoid"

2
29/12/2017

There is absolutely no reason to stay here. It is far from airport, in a sketchy neighborhood and it is old and musty with a breakfast that is marginal at best with coffee that is tasteless. who are all those people staying there anyways? Try elsewhere. Pay a few dollars more and you will be much happier.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your business and Trip Advisor feedback. I want to take this opportunity to apologize for our property not meeting your hotel needs.

"me and my daughter"

5
28/12/2017

i pick this hotel because it is close to the LAX airport with shuttle service and close to UCLA. The rooms are clean and comfortable. it has breakfast. the staff is always very nice and helpful and the rates are very good. it's always my first choice.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and Trip Advsior review. Once again, thank you so much, and we look forward to meeting your hotel needs.

"Great stay between flights"

5
21/12/2017

Stayed here during a overnight lay over at LAX. Everything went smoothly from the shuttle pick up to checking out. Miguel at the front desk went above and beyond by upgrading my room and being friendly. I loved the room and there is a gas station and a good late night restaurant right across the street. I had a good rest and was happy I chose to stay here.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Happy Holidays, Thank you so much for choosing to stay at our property. Your feedback is appreciated and we hope to meet your hotel needs in the future.

"Group from UK"

5
18/12/2017

We travelled as a wider family group of 10 in October. They provided an excellent Airport Shuttle as we flew to Las Vegas in between 6 nights stay at this hotel either side. Dee - the Manager was brilliant and held some of our luggage safe whilst we travelled to Vegas. We had no problems and enjoyed the central location to get about. Hotel was fully functional and had very helpful staff all round. Breakfast was just fine too for those who enjoy a continental touch.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your Trip Advisor Review, It was Dee's and the entire staff's pleasure meeting your hotel needs. Thank you!

"One night in Inglewood"

4
12/12/2017

I had a very early flight so I needed to stay at a hotel near LAX. The Best Western Airpark provided everything I needed for my stay: a well-furnished room with a comfortable queen-size bed (two, in fact), a large bathroom with a shower, a flat screen TV, and a coffee and tea maker. And the hotel had its own shuttle, with an attentive driver who made sure that I my airline;s entrance at 5:15 a.m. safe and sound. What more could I ask?

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Happy Holidays, Thank you for your Trip Advisor review! We are happy to help with your travel experience.

"Met Basic Needs"

4
15/11/2017

The hotel is dated, but clean. Beds were comfortable & the shower was strong. There is a free shuttle to & from the Airport, & the journey in the morning took 20 minutes due to heavy traffic. Staff at reception were super friendly & helpful. There was nothing much to eat in terms of restaurants & we were uncomfortable to wander around in the night as it seemed unsafe. The Receptionist offered to order pizzas on our behalf & we were able to eat our dinner in the Reception area. Coffee & cold water are available free in the Reception area. The use of the computer & printer were an added bonus. Breakfast was good with hot & cold beverages, cereals, breads, doughnuts & waffles. The manager came into the dining room to greet us at breakfast, ensuring everything was alright - what a lovely gesture! Bottled water was available for our day trip. All in all, a very pleasant stay.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear oztravel6, The entire staff at the Best Western Airpark Hotel would like to thank you for your Trip Advisor review and business. We look forward to meeting your hotel needs in the future.

"Exceeded my expectations"

4
15/11/2017

While the area was a little sketchy, and the exterior of the hotel and the elevator were a bit seedy, the room was clean and spacious and the staff was extremely helpful and friendly. I was concerned when I first arrived, but my fears were quickly allayed after speaking with the front desk clerk. Every employee went above and beyond to make sure we were comfortable and had what we needed. I would definitely recommend the hotel if you can get past the area where it's located. (So close the airport though!)

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear arlainas, Thank you very much for your Trip Advisor, we highly value our customer's feedback and business.

"good for the price and location"

4
12/11/2017

good for the price and location, very kind and caring staff the manager was very helpful and tried to do everything he could.... the next time we will definitely consider this hotel buy-buy-buy----best western best western

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear viktorg382, Thank for your Trip Advisor review, we will antipating in meeting your hotel needs in the future.

"Friendly Staff"

4
09/11/2017

The girl on reception was really nice and had us booked in in no time. The room was clean and the bed comfy, it was ideal for the 2 nights we were there. Breakfast had plenty of options and the lady in charge was really nice, she is a credit to the hotel. The car park was $7 a night but it is essential in the area so it is well worth it. We didn't pick our car up until 11pm so the short drive to the hotel was a blessing. Would definitely stay there again.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Steve C, On behalf of my entire staff, I would like to thank you for your Trip Advisor Review and feedback. Thank you!

"Great LAX Location"

5
09/11/2017

Very pleased with our decision to stay at the Airpark. Easy Uber ride to the Forum for a concert. Noticed that they offer LAX shuttle service. Room with 2 double beds was clean and comfortable. While we did not use it, the pool area looked inviting. It's across the street from a Roscoe's Chicken and Waffles restaurant and super close to the famous Randy's Donuts! Would definitely stay here again!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for your loyal business as well as your Trip Advisor review. We are always here to assist your lodging needs and we hope to see you in the future.

"Wonderful staff, Average room"

5
07/11/2017

The staff was wonderful, very kind, helpful and attentive. They answered all of our questions and even held our bags after we checked out. The breakfast had a great variety, great tasting and was hot and fresh. Pool area looked nice too but we didn't have time to go in! Also bottled water was provided for free at the front desk. The room was average however. It didn't have a fresh smell and had a few spots that could have been cleaner. But the bed was comfortable and the bathroom was clean. This location is in need of a renovations to match the beautiful lobby and dining area, but overall a great place to stay!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you so much for your Trip Advisor Review and business, let us meet your hotel needs in the future.

"Excellent"

4
06/11/2017

My stay was a very pleasant one. Everything was clean and comfortable. The staff was polite, friendly and professional from check-in to check out. The hotel is very conveniently located to the LAX airport , 405 freeway, the famous Randy's doughnut shop and great places to eat such as the famous Roscoe's Chicken and Waffles directly across the street from the hotel. I would recommend this hotel for business and leisure travelers.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and review! We are happy to know we made your stay that much more easier.

"Not Recommended"

2
06/11/2017

Hotel Room was not very clean, Room lamps were busted. We were supplied half full and used shampoo and lotion. Area location is not so enticing. When we checked in and got out of the elevator on the 4th floor trash bags were all over the hall way.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your business and Trip Advisor review, I would like to take is opportunity for the various inconveniences that you experienced during your stay.

"Everything we needed"

5
02/11/2017

My friends and I were staying just the one night. There's nothing particularly outstanding about the hotel, but it was clean, comfortable and provided breakfast and an airport shuttle, so everything we needed for our stay. The beds were very comfy and considering it was near a main road, it was very quiet and we felt safe. The staff were friendly and helpful and were happy to store our luggage for us once we had checked out, so we could make the most of our time exploring. It's not particularly close, in terms of walking distance, to any amenities, but I would happily stay here again for a longer period of time if we had a car.

"Convenient, Clean and Great Service"

5
24/10/2017

Working in LA often I stay at Best Western whenever possible for the free breakfast, wi-fi and usually parking. This hotel is one of 3 BWs close to LAX. I chose it specifically because the parking is not visible from the street and has a back lot where I could safely park a vehicle full of equipment. They do charge $7 per night for parking but as I'm a BW Rewards member they comped that fee. The hotel was clean and the room was well equipped with a Keurig coffee maker, fridge and microwave. Breakfast is decent and had eggs, sausage and bacon on the buffet. Staff is extremely friendly, professional and helpful and went out of their way to make me feel welcome. Very unusual these days! The location is very convenient to LAX, rental car lots, restaurants, stores and is about a block from the 405 freeway. I ate at Charly's Mexican restaurant nearby and had a great inexpensive meal. Roscoe's chicken and waffles is directly across the street. Would definitely stay here again!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your review and feedback. I am so happy that you enjoyed your stay!

"Good location, great staff clean hotel"

5
23/10/2017

Amazing stay easy to find, safe environment, Dee the manager and the breakfast staff were great!!! Good variety of breakfast. Pool and hot tub were clean. Plenty of parking. Thy let us check in 2 hours early!!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your Trip Advisor Review, we are always here to meet your hotel needs.

"Clean and comfortable "

5
19/10/2017

This older hotel has quite a bit of charm. It was clean and comfortable and the pool area was a wonderful place to unwind and spend some time. Despite the busy roadway and air-traffic, the room was quiet enough for a peaceful sleep. The airport transportation was on time and the driver especially helpful to this single traveler.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your review and feedback!

"Clean, comfortable, and convenient"

4
19/10/2017

This older property is well maintained, clean, and comfortable. The pool area offered an inviting setting to pass the time. The van driver to the airport was especially helpful for this single traveler.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you so much for your business and feedback!

"Right between the eyes"

4
18/10/2017

We were searching a place with good price, localization and breakfast included. We´ve found the Best Western Airpark. Besides every place in town is not so near, the localization is good, the breakfast is not South American way, but it has several kind of food, fruits and coffee. The rooms are clean,enough up to three people, a couple and a child, TV set, air conditioner, safe locker. If you rent a car, there are many spot in the park lot.

Lance P, Public Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your feedback and review!

"Location & value for money "

5
10/10/2017

Close to LAX airport, and it's crucial because of the heavy traffic in the morning. The room was soundproof, clean and spacious. The internet connection is free and fast. Breakfast was OK. Parking costs 7$. The neighborhood is dark and desolate in the evening, but there are restaurants about 2 to 4 miles by car. We uses our rented car for driving to dinner and then dropped it in the car rentals place. A short walk by foot to the hotel, and in the morning by Uber to the terminal (12$). The hotel has a free shuttle.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your feedback and Trip Advisor review. Thank you!

"Shady area"

2
04/10/2017

Expected more of a Best Western hotel. Should have done more homework and found a nicer hotel in a better area. Very shady area. Felt unsafe to walk around. Front desk area was very poor. We just wanted a decent hotel near the airport with a shuttle. Will not come back or refer this hotel to friends.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your Trip Advisor review. Your feedback and business is important, and I am sorry we did not fully meet your hotel needs.

"Airport shuttle service"

3
04/10/2017

Picked this hotel due to its airport shuttle service along with its close proximity to our rental car and LAX airport. Clean room. Our air conditioner didn't seem to work the best. The pool and hot tub were nice but looked like they needed to be skimmed as there were bugs floating on top, which I don't usually see at other hotels.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Cindy S, Thank you so much for your review and feedback. I would like to apologize for the air conditioning issues and the bugs in the pool as well. The enite staff will see this review to ensure these issues do not occur again.

"Close airport proximity"

4
03/10/2017

Chose this for it's proximity to the airport and car rental base as we were not picking the car up until the next day. The hotel is fine, we only stayed one night. It's not the Ritz, but clean, convenient, good access, breakfast room with basic but good fare, cooked and continental. Room furniture and fittings were good, clean and all items functioning and a comfortable bed. The staff we encountered were all polite friendly and helpful. There was no courtesy phone in the luggage reclaim area, which was advertised, I had to use my cell phone for a pick-up. The courtesy bus took us to the rental car base in the morning. I would use the hotel again in similar circumstances.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you so much for your feedback and review. We greatly appreciate your input and value your experience. Thank you!

"Air park win"

5
02/10/2017

I was only there for one night to leave to come back home. The Hotel was perfectly clean, the pool was offered but I didn't feel like swimming, it did look nice though. Everything in the room worked great and was very quiet for a hotel that is right near LAX. I was amazed how quiet. The desk clerk gave me directions to local restaurants and a map which was helpful.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Ted M, Thank you so much for your review and feedback. Your business and experience is imperative in informing us on rather or not we met your hotel needs.

"value for money"

5
01/10/2017

room spacious and clean. Breakfast adequate for our needs. Staff Dee and Miguel extremely courteous and helpful. They booked taxi and sorted problem when bag was left in taxi. They allowed us to leave our baggage in the Hotel as our flight was later that evening.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your review of your recent stay. We are happy to have met you lodging needs. Please come back soon and let us meet your hotel needs.

"Ok for airport stopover"

3
27/09/2017

Property looks a bit dowdy from outside, especially at night. Payment requirements seem a bit tough for a guest staying overnight USD$7 - why not just incl in room rate? Handy location to LAX & car rental companies. Nice size room & bed

"Value for money"

4
26/09/2017

We arrived quite late at LAX. This hotel has a shuttle, and its very convinient for us who already travelling long hiur. You just have to call to pick you up. The staffs are also very nice. The breakfast are simple yet good enough for us. If you dont want to go to city (takes around 30-45 minutes by taxi), there are a lot of shops around the hotel.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, My entire staff would like to thank you for your Trip Advisor Review and business. Thank you so much and come back soon!

"Close to airport"

4
25/09/2017

Over all our stay was very good. We were close to the airport and the staff opened the breakfast area a little earlier than posted hours so that we could eat before our early flight. It was close to our long term parking lot. Our room was clean and nicely decorated. Our room was located on the street side that had a lot traffic.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear brucej577, Thank you so much for your business and detailed Trip Advisor review.

"Excellent place"

5
25/09/2017

Super friendly and great breakfast! The rooms were nice and barely heard the airplanes. Great location- but it's the friendly people that will bring us back! The pool was nice and the hot tub was perfect after a long drive!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear P4300SMmichellej, Thank you for your Trip Advisor review, I am pleased to know that you enjoyed our breakfast pool, and hot tub!

"Good value convenient to LAX, the Forum and Hollywood Park"

4
23/09/2017

It is close to LAX so you have to expect aircraft noise when you are outside the room. It is very convenient to the newly renovated Forum, which is a nice concert venue. It is near Hollywood Park where a new NFL stadium is being built. There are several low cost places to dine at within a short walk of the hotel. Donuts at breakfast (from nearby Randy's Donuts which always has a huge line) were astonishingly yummy (and I am not normally a donut fan). I found the staff attentive, the breakfast room well stocked and the room clean. Visually, it is not anything startlingly good or bad, inside or out. The room furniture and bed were comfortable but not lavish. Since we spent most of our time sight seeing and the room was very economical, this was the right value tradeoff for us. Toilet had a slow leak when we arrived. When we discovered it and reported it, the manager immediately sent a repairman who replaced the flapper quickly and all was well. The shower fixture ran when the tub was being filled. When we reported this we were offered an alternative room, which we declined as this wasn't important to us, and they scheduled the repair for after our checkout.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for your Trip Advisor Review. Our customer's experience is a clear explanation of rather or not we are meeting our customer's needs. Please accept my apology for the Toliet issues. Once again thank you and we hope to satisfy your lodging needs in the future.

"Great place to stay close to LAX"

5
21/09/2017

This was a great place to stay before flying home to Australia. Hotel staff are very friendly. The hotel has a shuttle to the airport, which is very convenient. The breakfast is fantastic and has a waffle maker which is a real treat. The pool is clean and the Jacuzzi is hot, we really enjoyed relaxing at the pool and having a swim, perfect relaxation before the long flight home. The rooms are clean and roomy. This hotel is very good value for the LAX area.

"Great Service Makes This Hotel A Gem"

4
20/09/2017

Employees provided excellent service, making this otherwise good hotel a real gem. My room was spacious and clean, the desk clerk was quick to fix the tv remote, and the breakfast had lots of yummy choices. I walked to a concert at the Forum, and the hotel sent the airport shuttle to pick me up afterwards.

"Nice people, good service"

4
17/09/2017

We stayed here for a concert at the Forum. Great staff, very friendly and helpful. Average BW breakfast. Remarkably quiet rooms. Very clean. Convenient to LAX and the Forum. Parking seemed very secure. The rack rate was a good value.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear K W, Thank you so much for your Trip Advisor review and feedback!

"Nice and quiet"

4
11/09/2017

This property is located near LAX. The soundproofing was very good as the landing planes were barely noticeable over the ambient noise. The air conditioner was also quiet. It has an elevator for access to the upper floors.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear James S, On behalf of our staff, I would like to thank you for your feedback and business. Thank you so much!

"Basic, Clean, Quiet..."

4
06/09/2017

If you are arriving at LAX Terminal 2 be very careful to have $.25 (US) for the phone call to get the shuttle. The pay phones charge $10.00 fee to use a credit card. The shuttle drives are very helpful (especially Mr. Morales). Breakfast was good and gave a good start to the day. Morning newspapers in the lobby. Getting dinner was a cha;;enge due to the location but one can survive.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear JRHG, On behalf of the entire staff, I would like to thank you for your Trip Advisor review. We highly value our guest's experience and hope to see you in the future. Thank you!

"Great for the airport "

4
04/09/2017

We arrived at the hotel late straight from the airport. The hotel offer a free shuttle which was very efficient. The hotel doesn't look much from the outside and is very 'America Motel'. Small lobby with a very helpful guy to check us in. We had a room on the ground floor which was very nice. We even had a jacuzzi bath in the main room! Rooms are not totally sound proof but quiet enough to sleep. There is parking on site, I think it's chargeable though. Breakfast in the morning is edible. It's in a small room with disposable plates and cutlery. They make fresh waffles if you wish and the rest is continental breakfast. We even snuck some muffins out for a snack during the day. We were picking up a car the next day and the shuttle bus dropped us off for no fee. Overall, perfect hotel for the airport. Great value, clean and tidy. Would recommend.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Jenny B, Thank you very much for your review and feedback. Your business is greatly valued and we look forward to seeing you in the future.

"Great stay"

5
01/09/2017

Had a wonderful experience at this best western will definitely come back. Staff was wonderful help with my every needs was always checking up on me to see if I was okay if I needed anything best western is the bomb.com

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your review, it was truly our pleasure meeting your hotel needs.

"Excellent"

5
31/08/2017

All the staff at this hotel is very polite. They will go above and beyond for the customers. The hotel is great to stay at. I always stay at this hotel when I need a hotel room. Dee the manager is very helpful.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your feedback and detailed review. It was our pleasure meeting your hotel needs. Thank you!

"Near the LA Airport , but you can find something better"

2
30/08/2017

I've booked this hotel because the day after we had an Airplane to take from the LA airport . When I choose the room via expedia, I don't know why, I've reserved a smoking room , strange because we don't smoke and i've booked other 8 hotel in the same trip... Anyway, I've asked to the person at the front desk to change it with a non smoking one, and he told me was possible because they had one .. We went to the room and there was a strong smell of smoke, but it was late the kids were tired , we had to wake up early and so we decided to stay there, the day after we smell like a chimney. Not only , the room was not soundproof ... you can ear the people walking in the room above, like they were walking in your own room!... I let you immagine, the airplane landing . In the end we did not slept very well ... Breakfast is in the average of the 'Best Western' chain, but served in a room in the corner outside the hotel building near the parking, too small for all the people the hotel can host ( I stand up for half my breakfast). I'll not recommend it.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear RedSpecial71, Thank you very much for your business and detailed Trip Advisor. Please accept my apology for the smell of the rooms and the noise issues. I am sorry, we did not fully meet your hotel needs. Thank you for your feedback.

"Quick stay great service"

5
27/08/2017

The room was very nice, clean, and much quieter than expected for near the airport. The desk clerk, Tony was very pleasant, attentive and friendly. Most helpful. Overall a good stay for the one night stay.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Patty N, Thank you very much for your feedback and review, We always are here to meet your hotel needs.

"Expensive for what you get"

3
23/08/2017

Older hotel, lots of noise from adjacent rooms and airport. AC blows directly on the bed. Clean rooms and friendly staff. All hotels in this area are expensive, but $160 per night is way too much for this class of hotel.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dera Guest, I would like to thank you for your review and feedback. We are always here to meet your hotel needs.

"Recent Stay"

4
22/08/2017

Basic Best Western. Shuttle service was good, room was clean, breakfast was good, staff was friendly. Randy's Donuts down the street in walking distance. Conveniently located to get around Los Angeles.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your Trip Advisor review and business. We are happy to know you enjoyed your stay!

"Great for Shows at the Forum"

5
12/08/2017

Great experience. Great for staying for shows at the Forum. Good restaurants across the street. Friendly staff. Continental breakfast good. $7 /night parking fee. Took Uber to and from the Forum. Elevator very slow. Have to get to continental breakfast early to get a seat.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your Trip Advisor review, I happy to hear that you enjoyed your stay and your feedback is important and valued. Have a great summer.

"Perfect for one night"

3
06/08/2017

Very near by the airport with a clean and spacious room this hotel is perfect for one night after the arrival at LAX or before the departure. The breakfast is ok even medium/low quality. A free shuttle bus is available

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your business and feedback. We appreciate your input and will use your review to improve our breakfast. Thank you!

"Excelente ubicacion. Buena relacion precio/ calidad"

5
01/08/2017

Great choice for staying the night onto another flight the next day as was our case. Breakfast could improve a little but overall very good value for money. Good shuttle service and nice help with getting us on next shuttle bus to our plane.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your business and insight, we value your suggestions and I will share this review to the entire staff. Thank you once again.

"A smile goes a long way ."

5
31/07/2017

The helpful staff of this hotel made our experience much more comfortable in our first trip to California. The staff made it possible to attend to our needs. Quick and courteous. I would definelty stay at this hotel again.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your feedback and insight! Your business is greatly appreciated and we hope to meet your hotel needs in the future.

"5 Days of LA"

4
31/07/2017

We had a great time in LA using Best Western as our base for doing things (mostly sight seeing) while visiting relatives. We rented a car from the airport and used our navigation system to visit favorite sites in the area including Catalina Island and the Chihuly Glass Exhibit at the Island Museum.

Lance P, Director of Sales at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your review and feedback!

"Average for short stay"

3
27/07/2017

It's not far from airport and that's why there's free shuttle. Shuttle service starts early at 6am follow by an hour at 7am. Those who wants to skip the traffics can choose to stay but you have to bear the noise from planes flying near ground at times.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Weisiongn, Thank you very much for your feedback and review! Have a wonderful summer and let us meet your hotel needs in the future.

"Just what we needed"

5
21/07/2017

We were tired weary travelers when we arrived at this hotel and pleased to be greeted by friendly hotel staff. Our room was clean and comfortable- all was in order for our stay. We had a very early flight the next morning- so were unable to take advantage of the breakfast - but were offered water and breakfast type snacks to take for free. This was a great addition. Only downside is that the shuttle bus only travels to the airport on the hour but this wasn't an issue for us although the driver was a bit grumpy.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your review and feedabck! I also would like to apologize for the grumpiness of the driver. A staff meeting will be conducted to ensure superior customer care is given to every guest.

"Stay somewhere else"

2
17/07/2017

Outdated & overpriced, such a let down. There was a water dispenser in the lobby with several slices of pears the next day the slices were turning brown and they were still offering the water. Upon arrival I got on the elevator that was old, had questionable liquid on the floor and the smell of marijuana was so powerful, that I expected to have the munchies once I got off on my floor.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank very much for your feedback and Trip Advisor review, I would like to apologize for the various issues that occurred during your stay.

"Love this hotel!"

5
17/07/2017

Dee and his staff are always amazing ! Clean friendly great breakfast and an awesome pool area. This hotel rules. Always stay here when we are in town. Great value for location. Close to major freeway exits as well

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank very much for your business and Trip Advisor review. Please come back and let us meet your lodging needs!

"Dirty. Noisy."

1
15/07/2017

Dirty room. Filthy carpet and chairs. Clogged shower that was accumulating up to 5 inches of water as one showers. Dirty sink. Very disappointed on cleanliness of the room, unable to do anything about it because it was late at night, too tired to even try to change rooms. People screaming outside early in the morning.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your Trip Advisor review, your feedback is greatly appreciated and your review will be shown to the entire staff to ensure this does not happen in the future.

"Welcoming & Clean"

5
10/07/2017

I was surprised how clean the hotel was. My reason for that was because I stayed at the other best western last year and their rooms were outdated and smelly. I appreciated the staff, they were kind and professional. They also make your stay feel safe. Thank you!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Anna T, Thank you for your Trip Advisor Review and loyal business. Your feedback is greatly appreciated and we hope to see you in the future.

"i needed to relax"

4
10/07/2017

When i arrived to the Hotel i was very tired and i guess the manager could see it on my face. The managers name was Dee and he said let me check you in right now so you can go to your room and relax. I thought that was very considered of him to notice that i was tired. My room was very clean and smell clean. My air conditioner worked very well and i love that. The breakfast was a continental breakfast which was fine with me because i always eat a light breakfast. I would definitely stay here again.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and review, we appreciate your input and business!

"Ok at a pinch"

3
10/07/2017

I didn't look too hard for an airport hotel, as best westerns usually a sure bet. I was a little disappointed , probably the worst because of noise and semi haphazard service. A lot of street noise, neighbour noise and building noise.kinda tired building but beds, pillows were fine . Shuttle to airport only goes once an hour which could have been more.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and service, We appreciate your experience and we hope to meet your needs in the future.

"Staff makes up for basic BW hotel"

3
06/07/2017

This hotel was close to LAX and offered a free shuttle which is why we chose this location. We stay at BW frequently and all the amenities you expect were provided. The marginal area around the hotel is busy, not meant for easy walking to restaurants and services if you don't have a car. The hotel is older but the room furnishings were updated. The breakfast room is small and obviously got crowded during peak times but offered a good selection of choices including fried eggs. When booking on line it said there was a free shuttle to and from LAX that ran on the hour. When we arrived at LAX I called the hotel to be sure that was true and learned I did have to call to request the pickup. I was given accurate instructions on where to go outside of the baggage area and that it would be less than 30 minutes for the shuttle to arrive. The shuttle arrived in 20 mins. the driver was personable and efficient, and the next day when we returned to LAX the shuttle was right on time in front of reception on the hour.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your review of your recent stay, your experience is valued and we are please to know you enjoyed your stay.

"Anime Expo stay at Best Western"

4
05/07/2017

Very nice rooms. Staff treated us kindly all the time when in the messaging. Clean rooms and we even left a tip to thank the maids for dealing with our messy rooms. The internet was good. They need to update the password on the cardholders though but that was a very small problem and the staff took care of it professionally and nicely.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your feedback and business, please come back soon!

"Great value, helpful staff"

5
04/07/2017

This hotel has always been very accommodating and helpful with student groups I have brought from Taiwan. The drivers are friendly and the breakfast is tasty and filling. They are not 5-star but you get a great value with this hotel.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for your TripAdvisor Review, we are happpy to have made your trip a comfortable one. Thank you!

"Great for early flights"

4
28/06/2017

Hotel in a very convenient location with fantastic beds, generous and well stocked buffet breakfast and everything you need for a business or leisure stopover. There is a substantial amount of noise from planes but we stayed here due to the close proximity to the airport so some plane noise is to be expected. Very close to car rental returns for Alamo.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your review and feedack, We appreciate your insight and please come back in the future and let us meet your lodging needs. Thank you!

"Great Place to Stay"

5
23/06/2017

This was our second trip to Los Angeles. The first time we booked through a travel agent. We were so pleased with the value, service and accommodations that we chose to stay here again. Awesome place to stay.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guestm Thank you very much for your Trip Advisor review and feedback. Your satisfaction is our goal, and we are pleased to know we met your hotel needs!

"Good family stay, convenient breakfast!"

4
19/06/2017

Breakfast staff went above and beyond and took care of my kids' requsts, she was so awesome. Tim was good but restroom is too hot, maybe a fan would help. Restaurants, store and had station all very close by and convenient

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Maritza, Thank you so much for your detailed Trip Advisor review, your feedback and business is greatly valued.

"You will be pleasantly surprised!!"

5
12/06/2017

Just an amazing hotel staff!! Everyone staff member you meet is pleasant and helpful. The hotel is well kept, and has easy access to the 405. We stayed here for 16 nights and will definitely stay again if we are in the Los Angles area. I highly recommend this hotel!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your review and feedback. We are happy to know you enjoyed your stay!

"LAX Airpark"

5
09/06/2017

The hotel overall experience was great without any problems. I had many choices for dining in the general area or even delivery to the hotel. I choose the delivery to the Hotel so that I could have a working dinner. I was able to easily access the internet for business purposes and I had great entertainment selection on Television for my relaxation after completing my work. The night was very quiet and I was able to sleep soundly.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Catherine M, Thank you for taking the time to write a review of your recent stay. The entire staff is pleased to know you had a pleasurable stay,come back soon and let us meet your hotel needs. Thank you!

"Excellent and very clean hotel"

5
09/06/2017

Clean clean clean. Loved it. Great TV, Great bed, Great internet, Great staff, Coffeemaker in the room, free transport to LAX. Absolutely nothing negative. Great experience. Many hotels can take this hotel as an example.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, Thank you so much for your Trip Advisor review, it is our job to fully meet your hotel needs, and we excited that we did. Thank you !

"Close to the Airport"

5
08/06/2017

Great location, staff very helpful, a little noisy as it was on a busy highway. Gave up car rental and close enough to walk from there, even though we were offered that the hotel shuttle would pick us up.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you for your Trip Advisor review, we appreciate your feedback and business!

"Love this hotel"

5
05/06/2017

This hotel is located near the 405 freeway lots of little shops close by. Great getaway spot. Lovely breakfast! Comfortable bed. Great value. I like staying here because its homely, they are in independently owned so there are a few differences.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Rouxbaby, Our entire staff would like to thank you for your Trip Advisor review! Accommodating your as a guest and you having a wonderful experience is out ultimate goal! Thank you!

"Loved it!"

5
25/05/2017

Great room, great amenities!! We arrived on April 28th and were early for check in, it was no problem at all and I wish I could remember the mans name who was working the front desk. He was super friendly, helpful, and accomodating. He got us all checked in, helped us find something to do, and even helped us set up and use Uber to get to our destination. He definitely went above and beyond and made our stay fantastic! The airport shuttle was fast to pick us up at the airport and the room was comfortable and clean. Would definitely stay here again!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Becky T, Thank you for your detailed Trip Advisor review, it was the entire staffs pleasure meeting your lodging needs. Come back soon!

"Business"

4
24/05/2017

Stayed in this hotel for one night. Very comfortable and spacious rooms. Very friendly and courteous staff. Breakfast was nice. They have an option of smoking and non smoking room and about 15 minutes from LAX airport. I

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear pat1420, Thank you so much for your Trip Advisor Review and business, please let us accommodate your lodging needs in the future.

"Great price & great stay"

5
21/05/2017

My boyfriend and I stayed one night here and they were very accommodating! My old critique would be that we were never told the airport shuttle was by request so we waited at the airport an extra 30 minutes before calling the hotel. Other than that our stay was great, check in was easy and we got a no charge late check out at 12:30, the room was clean and comfortable, and the breakfast was filling and yummy. I would definitely stay here again if I happen to be in need of an overnight in LA. Also another plus, Roscoes Chicken and Waffle House is right across the street!

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Valued Guest, On behalf of the entire staff, it was truly our pleasure meeting your hotel needs. Come back soon!

"hotel recommended"

5
11/05/2017

Been at this hotel several times and very happy with office staff service and room. On my business trips I now use Best Western hotels, like there service and rooms. Never had a problem at Best western hotels compare to other hotels Recommended hotel

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Juan827, Thank you very, we greatly value your business and Trip Advisor review. Please come back soon!

"Reliable customer service"

5
08/05/2017

I love coming to this hotel, it makes me feel very safe and comfortable and all the employees are always so nice with a smile. The rooms r always clean and smell good. Close to everything great locations.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Miar250, Thank you very much for your Trip Advisor review and business!

"Good value"

5
06/05/2017

We chose the hotel because it was close to the airport and offered a free hotel shuttle. The shuttle service was great - we waited only minutes at the airport to be picked up, the driver was courteous and the trip to the hotel was brief. Took the first shuttle back to the airport the next morning and had a very friendly driver - and another quick trip. This is a motel - with doors that open onto an outside walkway. We stayed in room 312 - and there was an elevator (unlike many motels), so getting our luggae up to our room was easy - especially since there were luggage carts. The bed and furniture seemed relatively new and the room seemed well-maintained. The air conditioner worked great and quickly cooled the room. The fixtures in the bathroom were in good repair. There was a good sized flat screen TV, microwave, refrigerator, coffee maker, iron and ironing board. Ice machines and vending machines with reasonably priced snacks and beverages were avaialble. We did not use them, but there was a washer and dryer, too. WiFi was free and fast. Miguel, the front desk clerk was efficient and polite. The hotel has an outdoor pool, but we did not have time to use it. There are several close by restaurants - we bought donuts at Randy's donuts, which was about a block away - and had dinner and Roscoe's Chicken 'n Waffle House, right across the street - we'd recommend both. Only negative - shuttle only runs hourly; we needed to take first shuttle in morning and missed free breakfast.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, On behald of the entire staff, I would like to thank you for your Trip Advisor review. Our customer's feedback and experience let's our staff know we are meeting your lodging needs! Thank you!

"Best Western Airpark Hotel"

5
03/05/2017

We had a great experience staying at this hotel. The front desk staff were exceptionally nice and helpful. The hotel was clean and well cared for. I would recommend the hotel to those seeking a comfortable room close to LAX.

Lance P, Guest Relations Manager at Best Western Airpark Hotel, responded to this review
Dear Guest, Thank you very much for your feedback and review!

"A"

2
23/04/2017

A waste of money, I could have gotten a hotel with the same quality for a fraction of the cost. The room did not have the proper pillows for the bed, anf harder enough soap,and shampoo for the guests.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Two rooms for a Saturday stay"

5
14/04/2017

As I stated earlier, my experience at this establishment was nothing less than perfect. Please read earlier comments for specifics. Everything from the rooms to the morning breakfast, pool, and check in/out procedures went very well. Thank you so much!

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your feedback and Trip Advisor review. It was our pleasure meeting your lodging needs.

"Stranded in LA"

4
11/04/2017

We stayed here after getting bumped on our flight home after vacation. We chose them because they had a shuttle as we were without a car. Room was clean, check in was efficient and they had a nice breakfast. Came in late and left early so not much more to say.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your detailed feedback and review, it was truly our pleasure meeting your lodging needs.

"GOODDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD"

4
10/04/2017

i highly recommend this hotel. very nice and pleasant customer service, very clean updated rooms, very nice continental breakfast, good places to eat within walking distance across the street, and a great value for the dollar.i would recommend they have better TV channels / shows and movies to watch with a TV guide.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your detailed Trip Advisor review, our customer's feedback is what informs our staff rather or not we are fully meeting your lodging needs. Thank you and please return soon.

"A Very Good LAX Hotel"

5
05/04/2017

We stayed at the Airpark for a night traveling berween New Zealand and Vancouver, so we wanted a quiet room close to some places to eat, with airport shuttle service. On arrival, the manager rerouted another hotel's shuttle to pick us up quickly at the airport. Check in was quick and friendly, and the room was well-insulated to block street noise. Entry doors are in alcoves set back from the outdoor corridor, so no noise from other guests and their rolling luggage disturbed our sleep. The beds were comfortable, the room was clean and nicely arranged, and the bathroom was modern. The complimentary breakfast had a lot of variety, and the breakfast room was well organized. The manager even came out to help load the airport shuttle so baggage and passengers could be dropped of quickly and efficiently. Right across the street are a couple of restaurants that reflect the best of the neighborhood. One is Roscoe's, a soul-food legend. Our new favorite is Maria's Ricos Tacos, the best Mexican food I've ever eaten at astonishingly good prices. If you want a good meal after a long flight, followed by a siesta, followed by a smooth transfer to your next flight, the Airpark is an excellent place to stay.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, On entire staff would like to thank you for your Trip Advisor review. Thank you so much for the feedback on your loding experience.

"Top 2 Reasons to Choose BW Airpark Hotel"

3
01/04/2017

*Close to the airport. The complimentary shuttle runs from the hotel to the airport on the half hour, 24/7. *Friendly, helpful staff. Upon check-out before the free breakfast bar opened, the Front Desk Manager offered us a breakfast bag with a bottle of water, an apple and a granola bar. *There's a Ross discount clothing retail store a block from the hotel. *Lots of fast food restaurants nearby. *The ironing board has a constricting plate bolted to it, perhaps to prevent guests from walking off with the irons. The loss prevention contraption makes ironing clothes a challenge. *Our bed's mattress had seen better days. *The price is modest and the hotel offers reasonable value for a short stay.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Maestro, The entire staff at the BW Airpark Hotel would like to thank you for your TRIP ADVISOR review. We are grateful for your business, and we look forward to meeting your lodging needs in the future.

"Low cost. Great service"

5
28/03/2017

This was the Best rate in town. The staff was kind and gave Outstanding service. It was a Cozy room and very clean. It's easy to take transportation to where you need to go. I'd definitely stay here again

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for your detailed revew, the entire staff values your lodging experience, and we are pleased to have met your lodging needs.

"DO NOT STAY HERE"

1
20/11/2016

This place is truly terrible. Our flight was canceled and Delta booked us at Best Western Airpark for the night. So we didn't even pay for our room. But trust me when I say you could not pay me to stay here. First of all, Dee the manager was incredibly rude to us, I would even say hostile. He started screaming at us pretty much as soon as we walked into the lobby. Then we went up to the room. This hotel looks like a crack den. The clientele is sketchy and I felt unsafe even walking to the room. Inside the room, there were black dots on the sheets and a sticky substance. We left without staying the night because it was the worst motel I have ever been to. Do yourself a favor and book at any one of the many better hotels near LAX.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear LLkcn2015, Thank you very much for your review about your recent stay. I would like to take this opportunity to apologize for all of the inconvienices that occured during your stay. This review will be show to ownership and the entire staff to make sure the proper training and improvements are made.

"pleasure"

5
16/11/2016

will tell all of my firends and business associates about the great service we received. great location, near main freeway, close to shopping malls, air port, and all types of places. Good for business or pleasure.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Jane Yvonne V, I want to take this time to thank you for taking your precious time to review your recent stay at our location. It is fantastic to hear that our location was convient for your stay. Thank you so much!

"Bad experience "

2
10/11/2016

Very friendly staff I'll give them that and yes the room was ok. My first room i was allocated had a very strong smell of marijuana and i asked for a new room and they gave me one straight away. Prostitutes and pimps hanging around the hotel was a big let down. I was in america for 2 weeks and this was my worst experience. Positives are the airport shuttle bus and the pool and hot tube.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you for your detailed review of your recent stay at our property. It is very unfortunate that you had unpleasurable stay at our property. I would like to personally apologize for this horrible experience.

"Good stay"

5
03/11/2016

We needed a place to stay for the night before leaving for a cruise. This hotel worked out fine for us. It was perfectly comfortable and very clean, just what we needed. The free shuttle to the airport to meet our transfer to the ship was very convenient and on time. There is a place for dinner right across the street. It is not deluxe, but everyone was very friendly, it was quiet, and the price was right. Would definitely stay again.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Zimmy, Thank you very much for your review. Your business and overall satisfaction is our goal and we are happy to have met it>

"Best Western Airpark Hotel, Inglewood, CALIFORNIA"

4
30/10/2016

We stayed at this hotel twice during October and were very satisfied with the facilities and the service. It is not a new facility but is well maintained. The rooms are clean and all the appliances operated well. The free airport shuttle service was prompt and friendly.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear RalphandMaryGill, On behalf of the staff, I would like to thank you for your TRIP ADVISOR review. Your feedback and insight is greatly appreciated, and we hope to meet your lodging needs in the future.

"Rough neighbourhood, great hotel"

5
23/10/2016

We had thirty hours in LA between flights so chose this hotel simply because it was close to the airport. The room was clean, the decor modern, the bed king sized, comfortable and quite new. There was a spa bath in the room and the bathroom was well appointed with both shower and bath. Towels were plentiful. The staff were friendly and helpful, the pool clean and well maintained. The hotel is on Manchester Boulevard - fast traffic, multiple lanes. There is a general store across the road and Starbucks a block away and Roscoes (chicken place, not expensive but not basic either. Expect large serving and a wait to be seated). The windows faced into the courtyard so there was no noise from the street. We stayed in Best Westerns in San Francisco (2), Destin FL (2) and New Orleans on this trip and this was as good if not better than any of them.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Nigel H, The entire staff would like to thank you for your business. I also want to thank you for taking the time to review our property. Your feedback is greatly appreciated and your input will used to improve our facility and service.

"Don't do it!!"

1
19/10/2016

This place was a dump. We missed our connecting flight and had to spend the night at LAX, so I searched for a place near the airport that wasn't sold out. I'm sorry we didn't look further. The rooms all have doors to the outside (loud, unsafe, unsavory), our sink was filthy (I called the front desk and they apologized:), and the shuttle to the airport only leaves once an hour. And they charged $150/night for the privilege.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Brend49, Thank you very much for your feedback. I want to apologize for the experience you endured. This is not acceptable and I am having a meeting with the entire staff to make sure this cannot occur again. Thank you!

"A great option if you are flying in or out of LAX and need a close hotel for a night or two."

4
18/10/2016

I have been staying at this hotel on way home to Australia every year since 2009. They have an excellent shuttle service, pick up is generally within 30 minutes of my call and they schedule a shuttle to the airport every hour on the hour. It is a free service, takes about 15 minutes and you do not have to wait for other passengers. The rooms are large with King sized beds, they have a [slow] elevator, baggage trolleys, a refrigerator and microwave in every room, a writing desk and table with 2 chairs. The chairs are high enough to reach the table and desk (unlike most Colorado motels), there is free WiFi and adequate power points. Within 10 minutes walk is a liquor store, a really good Mexican restaurant and lots of other fast food stores and restaurants. The hotel is on a West-East bus route which intercepts with all of the North-South routes. The best - and cheapest - way to get around LA is by bus and light rail. This hotel is in a great location for exploring Downtown and the more fashionable (and cleaner) North West part of town (ie Santa Monica, Beverly Hills and Hollywood). On the negative side it is in a dirty part of town, but most of Los Angeles is seedy and much the same. Does not feel safe after 10 pm and most of the establishments are closed by then.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Customer, Thank you very much for taking the time to review your recent stay. We are pleased to hear you enjoyed your stay and we hope to see you soon!

"Poor Service"

2
18/10/2016

The person who checked us in was indifferent, impersonal and rude. This was one of the least favorite stays at BW. We picked this place due to its proximity to LAX but wish we had stayed a little farther and at a nicer facility for the same price.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear David, I would like to apologize for the poor service you received. I would also like to thank you for your feedback. Your review is being shown to ensure the proper training occurs on how to treat customers. Thank you for your feedback.

"Cash stolen from room as we slept"

1
17/10/2016

My new wife and I stayed here on the first night of our honeymoon having arrived at lax jet lagged and very tired from traveling. Staff were pleasant enough and the room was clean. However some $600 was Stolen from my wife's purse as we slept. They left big small notes and took big ones. Whoever took it gained access to our room with a key. Be warned!

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Mrsmooth, Thank you very much for your Trip Advisor review, Your feedback is greatly appreciated and your review is being shown to ownership as well.

"nice hotel, comfortable beds"

4
16/10/2016

beds are comfortable. front desk girl was nice. breakfast was good. shuttle pick-up from airport was slow (took Uber instead). the high cost of the hotel is for the location. parking cost should be included for hotel guests!

"Kindest staff at any hour"

5
12/10/2016

Stayed both coming from and going to Australia. My arrival time was awkward each time but I was well catered for at pick up, then at the desk where I was given information for 24 hour food and interesting ways to fill my empty hours. Breakfast was sufficient and the room clean and comfortable. Highly recommended for single women traveling through LAX. Best staff!

"Nice staff, dangerous location!"

2
12/10/2016

Staff was nice but the hotel was in a very bad area. We could not even safely go out to get dinner! Had to order in which was fine. Breakfast was a OK. Their shuttle runs pretty frequently and we did wait a while at the terminal to catch it, but it was very quick when we checked out of the hotel the next day.

"Good. Nothing special!"

3
10/10/2016

Good. Nothing special. All around pretty much average. Elevator needs work on décor and function. Room was average. Overall a good stay nothing major to comment on. Busy area of town, close to LAX airport and car rental agencies, lots of traffic. Some places to eat nearby but not a lot. Roscoe's restaurant across the road pretty good but no liquor license.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Brain M, Thank you so much for your feedback, Our customer's experience is imperative in fully meeting your lodging needs. Your review will be shown to ownership and uppermangment to ensure the proper repairs and improvements will be made. Thank you for your business.

"Airport Stay"

4
23/09/2016

Good location and friendly and accommodating staff. Stayed here a night before our flight. Does not feel the safest at night but the rooms are clean and spacious and didn't hear any noise from the road. Used the pool in the morning before our flight which was kept very clean just a shame there was no showers to use.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Chris G, On behalf of the entire staff, I would like to thank you for your business and feedback. I also would like to apologize for not having a shower by the pool area. I also agree with you and I will show this review to upper management. Thank you!

"Great value and very clean hotel!"

5
17/09/2016

This hotel was in a great location - near The LAX Airport and The Forum. They also have a shuttle if you need it. The room was very clean, including the bathroom. The hotel is adjacent to the 405 freeway, but they have amazing windows - no street noise at all. The lobby staff was extremely friendly.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Darla G, Thank you very much for your business and Trip Advisor review. It was our pleasure meeting your lodging needs, and we hope to see you soon, thank you. Take care!

"Typical airport hotel"

3
04/09/2016

It was what I expected for an airport hotel. Good location and free shuttle bus. Front desk staff were helpful. Rooms were in the typical old fashioned BW style. Horrible brown throws on the bed and noisy a/c. Rooms all face on to the carpark.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Jayne H, Thank you for taking time out of your busy schedule to give us your feedback. We strive on customer service and professionalism to create memories here at the Best Western Airpark Hotel. Thank you very much and we hope to see you in the future.

"Ok hotel"

3
01/09/2016

The last night at our trip in California we stayed at this hotel before going to LAX for the flight back home to Sweden. Free transfer to the airport, an OK breakfast and good prices made us book this hotel. It had a pool, but we didn't see anyone use it. The hotel felt like a transit hotel and the standard was average. Nice people in the reception.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Magnus L, On behalf of the staff, I would like to thank you for your Trip Advisor review and feedback. We are so gratious and grateful to have a great customer such as yourself. Thank you very much and have a great Labor Day weekend.

"Saviour Hotel after LAX / United Airlines stuff up"

5
24/08/2016

Unplanned, re-routed early morning arrival in LA after our United flight from Chicago was constantly delayed and subsequently cancelled, causing us to miss our flight home to Australia. We were left stranded at LAX without any accommodation and United would not assist. Best Western came to the rescue and we received the best service from them and a complimentary late checkout. Great location close to airport and public transport (bus). Shuttle bus provided to and from the airport. Room was large, bed was comfortable and bathroom was clean and fully stocked with amenities we needed seeing our bags had gone to San Francisco. Fridge, microwave & tea & coffee facilities were also greatly appreciated. Can highly recommend this hotel and would gladly stay here again when in LA.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Lyn1971, Thank you very much for your Trip Advisor review. It was truly our pleasure in meeting your lodging needs. It is delightful to hear you had a great stay and we hope to see you in the future. Thank you!

"Filthy and RUDE!!! RIP OFF ALERT!!!!"

1
18/08/2016

I booked this hotel as a stop on one of my business trips; upon arrival, I found a place that was absolutely filthy. The parking lot was covered with litter and there was some debris hanging from the ceiling... I left and called to cancel my reservation only to be informed that they were going to charge me anyway... WHAT A RIP OFF!! THIS PLACE IS AWFUL! DO NOT STAY HERE!!

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued guest, Good day! I greatly appreciate your feedback in regards to your less than wonderful impression of our hotel. Rest assured that I have shared your comments with the entire staff as this would be helpful in improving our operations. I sincerely apologize for these deficiencies on our part and hope that you will allow us the opportunity to be of service in the future. Have a great day!

"Great Service"

4
16/08/2016

We had a reservation the night before we were to fly out of LAX. We stopped in early that day to drop luggage to be held so that we could return the car on time. Our room was ready, so that was great. We intended to return the car, take car shuttle to airport, then call hotel for airport pick up. The manager told us to just call and they would pick us up at the car rental rather than us having to go to airport. We were very surprised and pleased. Room was clean and comfortable, average Best Western. There was a chicken and waffle restaurant across the street, so easy to get some food. We would stay again because of the extra service they provided.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear timesharetraveler11, On behalf of the entire staff, I would like to thank you for your business and for your feedback. I am pleased to hear you had a pleasurable stay, and we hope to meet your lodging needs again.

"Below average airport motel"

2
11/08/2016

Stayed here for one night after a long flight into LAX. This motel offers a convenient airport shuttle that runs once per hour though 24/7. The receptionist was friendly and the check-in process fast. The motel itself is in need of some serious refurbishment: the exterior is dirty and not well maintained, and the same could be said about the rooms. The bed itself was clean and free of bugs.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Joey V, Thank you very much for your recent stay and your Trip Advisor review. We greatly appreciate your feedback and insight. I want to take this opportunity to apologive for all of issues you expereinced during your stay. Thank you very much, and this review will be shown to the entire staff so that the proper steps are taken to improve.

"Not so good"

2
11/08/2016

Stayed here for a night because it's close to LAX and has free shuttle. The service was good and the bed was comfy, with clean sheets. Everything else, however, was very very poor. It really needs some serious maintenance... it is also close to a big road, so if you are a light sleeper, get ready to stay awake... looks like one of those motels from the movies...

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Vanya S, Thank you very much for your Trip Advisor Review. Our customer's feedback is imperative and is a clear display of rather or not we are meeting our customer's needs. I would like to apologize for maintenance issues and this review will be shown to upper management and Maintenace to make sure all correct improvements are made. Thank you!

"Use to beat morning traffic"

5
06/08/2016

I spent the night nearer to the medical complex where I had several appointments that day with the first being at 8:15. I did not want to face the heavy traffic I would have had if I would not have spent the night.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Susane224, Thank you very much for your Trip Advisor review. Your business is greatly appreciated and the entire staff is happy you enjoyed your stay!

"A good Place To Stay. Great breakfast, room was noisy"

4
23/07/2016

The reception staff were super friendly and helpful,staff in breakfast room was very good, bed was comfortable,free shuttle,easy access from airport,The pillows are strange - small and lumpy. Should have rung housekeeping for better ones

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Hui Y, Thank you very much for your business. I would also like to thank you for reviewing our property as well. Your feedback is greatly appreciated and will be used to improve our service and facility.

"Flying out of LAX"

2
19/07/2016

If you stay here do not rely on the website for the location. Call the hotel directly. It is not in a great part of town and I did not feel terribly safe. Ride to the airport is less than 5 minutes and the driver is great.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Shirley W, Thank you very much for reviewing your stay at The Best Western Aipark Hotel. Our customer's overall experience is the most important factor in meeting your lodging needs. Your feedback and review will be used to help improve our service and product.

"Don't stay here"

1
17/07/2016

My family often stay at BW and this location was by far the worse one. We stayed here for one night during our layover at LAX. Very noisy traffic, disrespectful loud hotel guests making their connections throughout the night. Honking horns and car alarms going off. Upon check in my family and a lady of the night (prostitute) was also looking for a room which goes with the sketchy area. Room smelled of mold and sheets/blankets/pillows were of unexceptable quality. This hotel is in need of a complete renovation. Gross! PG, Victoria BC

"Good value, friendly service budget accommodation"

4
14/07/2016

We chose this hotel because of the complimentary shuttle service to and from the airport. We were very impressed with the friendliness of the staff, especially Dee, and their commitment to delivering a high level of service to their guests.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Jutta M, Thank you very much for providing feedback with regards to your recent stay. We are greatful for your business and feedback. Thank you so much and have a great summer!

"Great place to stay close to the airport"

5
03/07/2016

Service 100%...Awsome rooms.even though our room was on the street side we barely noticed the traffic or the planes landing...Lovely pool area, very convenient to all the vehicle rental places, and a shuttle service for pick up or drop off....works great for flying in or out of LA

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Anna C, Thank you very much for you recent stay at our property. We appreciate your feedback and business. I am truly happy to hear we met your lodging needs. Thank you so much! Have a great summer!

"There are better Best Western's."

2
28/06/2016

Flying STBY so booked here 1 night for early morning flight out next morning. I've stayed in a few Best Western's & find them pleasant to stay but not this one. Needs some TLC or change in mgmt....front desk directed us to the elevator which did not work to 3rd floor so we took to the stairs. Room is dark enterior decor...outdated & depressing. Note: No Gideon's Bible in the room. Shuttle only goes every hour to/from LAX. Told to wait 15 min at curb for shuttle. I called twice to follow up, driver showed up 1 hr later. Nice about staying at BWs is there complimentary breakfasts, we had first flight out & where told breakfast opened at 6am. About 8 of us standing outside of the breakfast area waiting for them to open. We were not the only ones with early flights out. Breakfast attendant drove up 10 min. early to prepare & reminded us they don't open breakfast till 6am but the shuttle to the airport leaves at 6am which is what a few of us needed to be on. Hostess was filling the baskets with croissants as a few of us where reaching for them for the 6am shuttle. Oh well. Only stay here as a last of "there is no where else to stay at lax". Staff & mgmt of property less engaging than other BWs.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Roxanne2travel, Thank you so much for your recent stay at our property. On behalf of the entire staff, I would like to apologize for all of the problems that occured during the duration of your stay. This review will be shown to the entire staff. The proper training will be executed as well.

"Good for the price"

4
20/06/2016

Very convenient hotel, near to the airport, easy to get out of town before the rush hour.... Very kind stuff. Clean room, I didn't use the AC because it was a chilly night... I'd recommend for one night maybe 2...

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Xavier-Curtec, Thank you very much for your feedback, We are pleased to hear you had a pleasurable stay and we hope to meet your lodging needs in the future.

"Less than I expected"

3
18/06/2016

Based on price and experience, I expected this hotel to be of better quality than it was. The exterior was very dirty. I stayed in room 208 and I couldn't get the shower head to point down. The water came out toward the back wall. Breakfast was okay but there was no soy milk option. The internet connection was good but I would prefer if it was encrypted.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, I would like to take this opportunity to thank you for your feedback. I also would like to take this opportunity to apologize for the inconviences that occured during your stay. I am truly sorry that your shower head did not work correctly. This review will be shown to the entire staff, to ensure this does not happen again.

"Convenient for LAX but location is noisy"

3
15/06/2016

Room was fine as was the free breakfast. Staff OK. Rooms clean and Wifi is fast and free. However this airport is extremely close to the airport and a freeway so expect it to be noisy. Take ear plugs. There are extra doors that help keep noise out but due to the location it is still noisy. Having said that we did sleep. If you want a hotel close to car hire pick up and return points and also very close to the airport then go ahead and book. Its OK for one night. There are also several eating places in the area and a brew pub 11 minutes walk up the road.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Jacqueline T, On behalf of the enitire staff I would like to personally thank you for your business and feedback. Our customer's expereince is what helps us determine what we are doing correctly and where there is room for improvement. Thank you so much!

"Beet Western Airpark Hotel is a great place to stay to catch an early flight"

4
13/06/2016

The location is very convenient to LAX International Airport, very organized for airport shuttle arrangement. Room is neat and clean, stalls are always smiling, ready to assist you. Great for you to catch an early flight.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear I-Tang H, On behalf of the entire stafff I would like to thank you for your feedback and business. Meeting our customer's lodging needs is what brings us satisfaction. Thank you!

"Standard room lax location $$$ to park"

4
12/06/2016

Good location for LAX, standard BW rooms, multi story so rooms can get noise from above, elevator, wifi slow, tv good, clean rooms. Daily $ to park which is weird for me at a motel??? Lupe who runs the breakfast is fantastic, helpful, cleaning even making waffles.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL. I would also like to take this opportunity to apologize for the noise and any other disturbances. Your feedback and business is truly valued. Thank you!!

"Standard room, noisy but good breakfast"

3
04/06/2016

We went on a road trip (june 2016) and booked all our hotels via Best Western: Inglewood (LA) -> Palm Springs -> Needles -> Grand Canyon -> Page -> Bryce Canyon -> Zion -> Las Vegas -> Mammoth Lakes -> Yosemite -> San Fransisco -> Santa Maria -> Inglewood. Best Western Airpark was the first hotel after we landed in the USA. We reached the hotel after a 20min drive from the airport. We had a large room with a very comfortable bed and pillows, bathroom was rather basic (so far in every hotel, seems to be a trademark of BW). Only negative point was the noise from landing airplanes and cars (room was located next to a busy street) and the extra charge for parking (although there was plenty of space left). Breakfast was good (best so far). Free wifi with good connection was available.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Xavier0988, Thank you so much for reviewing our property, we greatly appreciate your feedback and are pleased to hear you enjoyed our breakfast. I would also like to take this opportunity to apologize for noise issues. Thank you for your business, and we hope to see you soon.

"It is what it is"

4
03/06/2016

A simple airport hotel to crash in. Don't expect anything more. Convenient free 24 hour shuttle service to LAX. Rooms are clean with very basic equipment. I used for a overnight layover before continuing a trip to Asia. Staff was friendly. About the area did not seem too good to venture out for a walk. In all you need is a place to take a decent shower and crash, it would work. WIFI is very good.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear XORODEP, Thanks so much for reveiwing our property. We are pleased to hear that you had a pleasurable stay. It was truly our pleasure meeting your lodging needs, and we hope you have a safe trip home. Thank you much.

"Best value for the money"

5
26/05/2016

Prompt, courteous shuttle drivers. Friendly, efficient front-desk staff. Nice complimentary breakfast in a clean, friendly environment. Competitive pricing. Close to airport but surprisingly quiet since you can sit by the pool and watch the planes coming in for a landing. Love the fact that there is a small fridge and microwave in the room. Also a residential area behind the hotel offers an opportunity to get out for a walk if you are so inclined.

Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Cristine B, Thank you very much for reviewing our property. We greatly appreciate the feedback and we truly pleased to hear we met your lodging needs. We hope we see you again soon. Have a great summer!

"Free airport shuttle"

3
18/05/2016

The reason I chose this hotel was because it offered a free airport shuttle, was close to the airport and breakfast was included. They came quite quickly to pick me up from the airport, which was good. The staff were friendly. The room was clean but average. Unfortunately, the breakfast room opened at 6 am and I had to catch the 6 am shuttle, so I only had time to grab a donut before I had to leave. Accommodation at LAX is quite pricey, but if you just want somewhere basic, then this is a good option.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Moo57, Thank you so much for your feedback with regards to your recent stay at our property. We are happy to hear you enjoyed your stay, and I would like to apologize for the breakfast room not being open for you. Thank you so much and have a great summer.

"Clean and well maintained hotel but a lot of road noise"

3
18/05/2016

We only spent 7 hours overnight at this hotel on an airport layover. While the staff were very friendly and efficient, we were glad of the short stay because of the very loud traffic noise in our room. The room was very clean and well maintained. The shuttle service was excellent and the breakfast was good with exceptional service.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Mar E, Thank you very much for reviewing The BEST WESTERN AIRPARK HOTEL. We are pleased to hear that you had exceptional service, but I also want to apologize for all of the traffic noise. Sorry that you could not fully enjoy your stay.

"Could be better"

2
10/05/2016

When a customer ask for specific items and you can not provide them, say so. I should not be about the hotel making short term money with 1 visit but the customer's experience which leads to many visits and more money for the hotel.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Kelvin H, I would like to take this opportunity to thank you for you business and feedback. I also would like to take this opportunity to apologize for the service that your did not receive. I am truly sorry about your experience,a meeting will be conducted to ensure all of our customer's lodging needs are met.

"Not Fancy, But Good Hotel, Great Staff"

4
06/05/2016

This was not a fancy or particularly fashionable hotel but it was clean, off street parking, good free breakfast and very nice and helpful staff. Dee was particularly helpful to us as we had never been in L.A. and were a bit overwhelmed. His directions were clear and he made every effort to give us maps or information helping us to get around. It was even quiet considering we were so near the airport. The Airport shuttle was free and the gentleman driving was careful and very kind. Our guests were arriving at the airport after we needed to check out but the staff allowed us to stay parked there and use the shuttle anyway. All around, I would stay here again.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear heartofdixiejo, Thank you so much for reviewing THE BEST WESTERN AIRPARK HOTEL. I am so glad that DEE was helpul in making your stay in L.A. less stressful. We strive to meet our guest needs, and I am truly happy we met your lodging needs. Thank you!

"Handy Stopover "

3
06/05/2016

After an 11 your flight and picking up car from Alamo this hotel is just minutes away. Alot of traffic noise but we were so tired we could have slept on the centre reservation! The hotel makes up for that with immaculate rooms. The breakfast have an extensive choice and Lupe was on hand to cook your waffle for you and keep everywhere pristine. To sum up, handy if you're tired and sllep through the traffic.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Angela B, I would like to take this opportunity to thank you for providing feedback with regards to your recent stay. We are truly grateful for your business and review. We are joyfully happy to hear you had a pleasurable stay, and we hope to see you again.

"Close to airport, but roach"

2
02/05/2016

This place is kinda sketchy (lots of activity in the parking lot and hallways) and there was a tiny baby roach on the bathroom counter. But it was very convenient for getting to the airport early the next morning. And there's a Roscoe's across the street.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Claudia G, Thank you very much for revieing our property, We greatly appreciate your feedback and I would like to take this opportunity to apologize for any inconviences that you experienced. I am also going to have a meeting with the entire staff to ensure this does not happen again.

"A great place to stay"

5
12/04/2016

We were in this hotel from March 9 to March 11, 2016, and from April 5 to April 7, 2016. On both occasions we had a very good stay, Reception staff friendly and helpful, rooms very clean, Wi-Fi included in price, attention by the lady in the breakfast room excellent. Shuttle service to the airport once every hour. All the staff knows how to his/her job very well. Façade (outside appearance) needs a makeup however, but that didn't bother us

Lance P, Front Office Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Wunderlireini, Thank you very much for your business and feedback. We appreciate your business, and we are happy and pleased to hear that you had a pleasurable stay.

"Everything went well"

5
05/04/2016

Needed just one night before an early morning flight. Picked up at the airport; returned to the airport the next morning. Everything in between went well. No problems. The staff was pleasant and helpful. Third stay at there; would go back again.

Lance P, Front Office Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Marcia G, On behalf of the entire staff I would like to thank you very much for your review. We are very grateful to have met your lodging needs and we hope to see you soon.

"Good airport hotel"

4
01/04/2016

Except for the infrequency of free airport shuttle running only hourly, everything else is fine. May consider running at half hour intervals during busy periods in particular early morning hours. Also there seems to be too little security measure controling public access to guest rooms.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Chung F, On behalf of the entire staff, I would like to also thank you for your review and business. We greatly appreciate the feedback. I would like to apologize for the infrequency of the airport shuttle.

"Go to Forum hotel"

3
30/03/2016

Booked this hotel for after a concert at the forum. Traffic noise made it hard to sleep.bring earplugs. Saw bug on wall that looked like a roach. Good hotel by the forum. Service was excellent. Bed was saggy.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Marcie Y, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL, we greatly appreciate your feedback, and I also would like to apologize for the inconveniences that occurred during your stay.

"Average hotel"

3
28/03/2016

Showed up on a late Friday night, there sure was a lot of activity going on, meaning a lot of young people hanging around doing what young people would do at a hotel on a Friday night, the noise level was suprisignly low, considering all the young folks hanging out all over the hotel, but that didn't bother me since I'm from a city where the atmosphere is about the same, checked in without a problem, appearance was neat and clean, the bed was really comfy, bathroom was clean and well stocked, the beach is probably a 10 15 minute drive away, which is a plus. Over all it was a pleasant stay the only downside about the whole experience was that the elevator was mighty slow, which was only trouble while carrying your bags.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Customer, Thank you very much for providing a Trip Advisor review about our property. Then entire staff is pleased to hear that you had a pleasurable stay, and we look forward to seeing you soon, Thank you!

"Basic facilities and Safe."

3
28/03/2016

The hotel has adequate parking. The rental car returns are close the hotel, while driving up to LAX. The room was basic and had all the required facilities. The breakfast is available from 6.00AM, though the items are limited. There's a gas station right across the street from the hotel, but it is better to top the tank on the previous night, if the rentals require returning full tank. We noticed that the shuttle service of the hotel to LAX is very regular, on-time. Being LA, the safety is always a concern, but the neighborhood seems okay. We walked up to a Subway store about a mile away. Okay to stay for a night .

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Raghuraman C, Thank you very much for reviewing The Best Airpark Hotel, We greatly appreciate your feedback and business. I would like to also apologize for any inconveniences as well. Thank you so much!

"Not as good as other Best Westerns...would book elsewhere next time, but would still pick BW for price"

3
23/03/2016

I'm glad to see other people had positive reviews here. I was pleased that the front desk clerk rectified our bedding situation so that helped bump up my rating. Here's my view: * Guests should not be allowed to smoke in the hotel - especially marijuana. I don't care if you want to smoke this elsewhere, but I DO care if it's in the room next to me. It may very well be legal - it doesn't mean you have to allow it on your premises, just like I don't have to let you smoke in my house. Our room did not smell good for other reasons either. I was able to get room spray from the front desk clerk, and that helped for a while but there's only so much you can do when the smoking continues and you don't do anything about it - and are told you can't do anything about it. * If Best Western's website (booked directly) says there are rollaway beds, maybe you need to have more than 2 for the entire hotel. Saying it's based on availability and you only have 2 is crazy! Thankfully this was rectified, but it was a silly argument to have at check in. * Soooo noisy. I can usually block out a lot of airport hotel noise, but we were on the corner next to the busy road and highway. The noise was endless. The honking was ridiculous. Not a restful sleep. * Breakfast included is also welcome and expected at BW - one of the reasons I book this chain. Parking was NOT expected. That irritated me as I hate unbudgeted surprises. I can't say I'd book here again based on these issues. I usually have great luck with Best Western so will book with the chain again, but probably not here for the noise and smell.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Sarah N, On behalf od the entire staff, I would like to thank you for you business, and also apologize for the inconveniences you incurred. I am truly sorry about the rollaway situation as well. Your review will be shown to upper management to make sure the proper changes are made. Thank you!

"annual visit"

5
22/03/2016

we have been staying at this motel for the last 3 to 4 trips that we've made to Los Angeles. We make this trip every year and enjoy the convenience and location of this motel. There are many places accessible by just walking. It's on a busy street but it is hardly noticeable. we love it

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Glenette K, Thank you so much for reviewing The BEST WESTERN AIRPARK HOTEL, we truly appreciate your business and feedback. I am happy to hear you had a great stay!

"One night stay before LAX departure"

4
14/03/2016

We just needed a safe, clean place to stay after a day spent at Disney until close and before a morning flight out of LAX. This hotel suited us perfectly. Clean, easy to get to, and easy access to LAX in the morning. Breakfast was an added bonus. The staff was friendly and helpful.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Shannon K, Thank you very much for your feedback. We are greatly appreciative to have met your lodging needs, and the entire staff is grateful for your compliment. Thank you.

"good job"

5
27/02/2016

If in the area we would stay there again. Staff is extremely friendly and informative. The rooms are clean and comfortable. Airport and freeway noises are present but tolerable. Only problem is the elevator is slow.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Paul K, Thank you so much for your review. Your insight and feedback is very important as your review will be used to help us improve the facility and service. Thank you very much!

"LA Experience"

5
26/02/2016

Good access to Beaches and freeways. Hats off to Dee for all his help and attention. Breakfast was top notch Enjoyed the pool and hot tub. Would definitely stay here when returning to the Los Angeles area.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Albertp83, Thank you very much for your business. The entire staff appreciate's you taking the time to review your stay as well. Your feedback and customer experience is important to us and we appreciate your review. Thank you so much.

"Convenient location....that is about it"

2
22/02/2016

Stayed at this location due to proximity to a customer meeting at Playa Vista and landing in LAX late. 5 min drive from airport is great, parking is limited but available at USD 10 a day. Now the bad parts. There was a drug dealer of some sort at the corner of the parking lot the whole night. Room is huge and looks clean, but it stinks of ethnic food. My room was by to the main street in front, very noisy if you open the window throughout the night. Breakfast is kind of little to choose from but I guess it is available. Neighborhood is in general where you would like to avoid if you are travelling with family and kids. But plenty of fast food places nearby.... Pure budget stay location

"Goin' back to Cali"

4
20/02/2016

We stayed at best western airpark for 1 night when we arrived at LAX. We enjoyed it more than we expected and had a great sleep. Breakfast was excellent and the check in/check out experience was excellent as well. Thank you Best Western!

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear George J, Thank you very much for reviewing our property, I am glad to hear that you had a great experience at our property and we hope to see you soon

"Clean and quiet."

4
16/02/2016

This hotel was quiet, clean and the front desk associate made our stay very pleasant. Dee at the front desk went above and beyond to make our stay wonderful. He helped us with getting around the city every day we were there and was always pleasant and friendly.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Angela N, Thank you very much for your business. I would also like to thank you for your TRIP ADVISOR review. We appreciate your business and we hope to see you soon.

"Over-the-top Staff"

5
16/02/2016

My boyfriend and I stayed at the Best Western Airpark Hotel from February 13th to 15th. Dee at the front desk went out of his way and arranged chocolates, wine and a card for a surprise Valentines gift for my boyfriend. He went above and beyond what I expected. There were two other front desk staff members we seen who were also more than helpful. Supplying us with maps of restaurants and the metro. We flew out very early the morning of the 15th and the gentleman who was working the front desk offered us bottled water, granola bars and fruit while we waited for the shuttle bus to take us to the airport. It was a quick ten minute shuttle ride to the airport. The morning of the 14th we went down to the continental breakfast were there was a staff member making waffles and bringing them directly to your table once they were done. Lots of selection of pastries, yogurt, granola bars and cereal. The pool and hot tub area was clean and well maintained. The water was very clean and it was gated off from the road and alley way. The outside of the hotel looks outdated but don't let that fool you about the rooms. The rooms were very clean, large and up to date. The only thing that I would say negatively would have been the noise level from the street. It is right off a main road, therefore the traffic was rather loud at night but otherwise it was a great hotel and experience.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Brittney A, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL, we are pleased to hear that you had an enjoyable stay. Your insight and feedback is valuable information and we appreciate it.

"Great place to stay in LA"

5
16/02/2016

Everything about my stay was positive. The shuttle from the airport was quick, the room was clean and comfortable, the wifi was the fastest I've ever experienced at a hotel (hotel listing mentioned data ports in room, but there were none), and the breakfast was excellent. They have a breakfast room which was run by an employee (Lupe) and was extremely clean. There is a washer and dryer there ($2/each) just in case you need them but it doesn't appear on hotel listing. Elevator is a bit slow, but I just used the stairs. There was a computer/printer for me to use in the lobby to print my boarding passes for my trip home. My only advice, book early for the best rate.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear todd_richert, On behalf of the entire staff at THE BEST WESTERN AIRPARK HOTEL, I would like to thank you for your business. I would also like to take this opportunity to thank you for your TRIP ADVISOR review as well. Thank you very much and we hope to see you soon,

"Just what I needed"

5
12/02/2016

My room, 214 - looked brand new. Super clean carpet, bathroom with cream, shampoo and shower caps. Nice desk - and leather chair. Did not know the city and it was important to be safe and easy access. Beeing right at the exit of the 405 and Manchester - it was perfect even if I had to come back very late at night.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear ANDRE M, Thank you very much for your TRIP ADVISOR review. Our customer's feedback and experience is imperative. We are pleased to hear that you had a pleasurable stay, and we hope to see you in the future.

"Value Reasonable"

3
12/02/2016

When the higher class hotels closer to LAX are sold out, then this Hotel is a reasonable option. Don't expect a 4 star room, it's a solid 3 star. Rooms are large and clean enough, try to avoid the West rooms facing the Freeway. Breakfast was basic but enough for a feed. I must complement the staff whom I found very helpful. Hotel shuttle runs on the hour. You have to ring for a pick up. Got what I paid for so I can't be unhappy.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Bruno035, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL. We are truly pleased to hear you had a great stay. I would like to apologize for the Breakfast not having enough food items. I am showing this review to the entire staff so we can make proper improvements.

"Convenient for Airport"

3
08/02/2016

This hotel is situated quite close to the Airport, but there are no bars or restaurants within walking distance, so that was a little disappointing, but for our first night it was fine. Rooms clean and staff friendly, and free breakfast was a bonus.

"pretty good for a LAX hotel"

4
05/02/2016

Never been to a Best Western but this was a good hotel!! Choose this hotel since it was close by to the 405 highway, has 24 hour LAX shuttle (Chris helped me out with shuttle information), free continental breakfast (Lupe i believe was her name was very helpful to me and the others), cheaper parking fee than most places (just $7 even though i wish it was free but hey what can you do), and has a good check-in (12pm) / check-out time (11am). Room was spot on, beds were comfy, enjoyed my coffee maker in the room, enough plugs to plug in my phone/laptop/ipad, hotel has an elevator and stairs!! My only two complaint are A) check in clerk was very helpful and awesome for giving me a discount yet I felt like i was a little rushed with my reservation (believed his name was Dean) and B) the area is a bit shady but can't blame the hotel for that. Overall was a very pleasant stay (:

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Amanda M, Thank you very much for reviewing the BEST WESTERN AIRPARK HOTEL. We are glad to hear that you were pleased with our service, and we look forward to seeing you soon. Thank you so much!

"A little dark."

3
29/01/2016

The room we had was ok. Basic with 2 beds and a bathroom. Wifi in the room was fast enough. It was pretty close to a lot of restaurants and to the airport. It offers an hourly free shuttle to the airport as well. Reception that day was a very cool and friendly left-handed guy. Stay was comfortable!=)

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Miss_piaalba, On behalf of the entire staff at THE BEST WESTERN AIRPARK HOTEL, I would like to thank you for your feedback and business. Thank you so much and we hope to see you soon.

"Trip Advisor"

4
24/01/2016

I found the service very good, the room was very clean with very comfortable bed. My wife and I were very pleased with the hotel quality and definitely will consider Best Western again in our trips. The location was very convenient since it was very close to the major high way interstate 405.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Yassin T, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL. Your feedback and experience is truly appreciated. It was our pleasure to meet your lodging needs. Thank You!

"Pool needs upgradation"

4
23/01/2016

I am satisfied with quality of service and care. recommend to my friends and family.reception and pool needs up gradation.lsjfldskjfsd;sdjfkjfds;lfjdslfjkdf;ljd;lgjkdfgkandlasdnpsadnsafnsdfndspngdipsgnfgpirngrigfjnvfpbfgobj

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Rehana H, Thank you so much for Reviewing our Property, We appreciate your feedback and your review will be shown to upper management, so that we can improve our pool.

"Hard to sleep"

2
21/01/2016

Too noisy (no insonorisation). You hear everything from every neighbour room (beside, over and under). You hear everything from outside (people talk, noise from the street) and cars are very noisy on this street. noise from Street and from any other room Employees are wonderful : the man at the front desk was so nice and helpful. People at the breakfast took really good care of me and what I needed. the shuttle driver so nice and helpful.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, On behalf of the entire staff, I would like to apologize for the noise issues that you endure during this stay. Our guest's comfort is imperative to us, and I am truly sorry that your stay was impacted by noise. Once again, thank you for your review.

"Nice Stay"

4
11/01/2016

We decided to give this hotel a try, since our usual hotel had gone up in price. We were pleasantly surprised by the room and the excellent staff. When we arrived at LAX we found a courtesy phone for this hotel near the arrivals information center, we were told to go to the red center island for hotel shuttles, about 20 mins later our shuttle arrived. The hotel is a little dated and the neighbourhood is a little rough, I wouldn't advise going out a night. The staff that were really helpful were Dee and Lupe, they couldn't do enough for us. The breakfast included waffles, eggs, toast, muffins, yogurt etc. We also ate across the road at Roscoe's House of Chicken and Waffles for dinner. We had some time to spare and went to the Westfield Mall on the local bus #115 & #6 about 20 mins ride. There wasn't and traffic noise from our room. We have booked to stay there again.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Skipper12312, Thank you very much for the reviewing our property. I would first like to apologize for the delay with regards to the hotel shuttle. Thank you very much for your feedback, your review will be used to improve our facility and service as well.

"Unpleasant outdoor setting"

2
03/01/2016

While the hotel staff were very friendly and polite, the setup of the building is strange and uncomfortable. The entrance of the rooms are connected through an exterior hallway (motel-style) around the parking space. The breakfast area is OUTDOOR at the center of the parking garage (in the midst of exhaust smoke etc.) The rooms were clean and accommodating but the rest of the building make it unpleasant at times.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Harvey J, On behalf of the entire staff at the BEST WESTERN AIRPARK HOTEL,I would like to apologize for the facility not meeting your lodging needs. I am truly sorry that the setup of the facility was uncomfortable for you and I am showing your review to upper management to see what can be done. Thank you so much!

"good on the inside"

5
02/01/2016

Not fancy looking, but excellent service and great location for going to the Forum, which is two miles away. Despite being near the FWY and on a busy street, noise was not a problem, and I am usually very sensitive to noise.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Ruth C, Thank you so much for reviewing the Best Western Airpark Hotel,we are truly pleased to hear that you had a pleasurable stay, and we look forward to seeing you soon. Thank you!

"Close to LAX Airport"

4
28/12/2015

Great location close to LAX. Nice clean room. Nice staff. Good breakfast. Very clean pool and spa. Comfortable bed. Stayed in room #214 which had a view and was quiet. Would stay there again and recommend. Only suggestion is do not charge for parking which was $7.00

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Renee T, Thank you very much for your business and reviewing THE BEST WESTERN AIRPARK HOTEL. We are happy to hear that we met your lodging needs. Your review and feedback is imperative to our success and your review will be shown to upper management. Thank You!

"Compare the stay"

5
23/12/2015

I have stayed at different hotels like the Marriott and Extended Stay America their quality of my stay were the same. But for the lower price Best Western gave me the same quality stay as the high cost hotels.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, On behalf of the entire staff at the BEST WESTERN AIRPARK HOTEL, I would like to thank you for your feedback. Our customer's experiences help us clearly understand how to meet our customer's lodging needs. Thank you so much!

"Just OK"

3
16/12/2015

I guess there is nothing particularly bad about the hotel. It offers all the standard low-cost amenities for someone passing through on the way or from lax. The area is not interesting in particular. I would say choose somewhere more interesting unless you have an early flight out or just arriving from somewhere very late, which was our case due to traffic delays, coming in at 2 AM.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Aada S, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL. We are very grateful for your feedback, and look forward to meeting your lodging needs in the future,

"Water backing Up in Tub & sink"

2
28/11/2015

This is a sub-par Best Western hotel and I would avoid it. Very noisy, poorly lit, and parking is difficult. To top it all off, the beds are very hard and our bathroom sink and tub were backing up - disgusting.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Jack G, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL. I would like to apologize for the water and tub issues that you experienced during your stay. This is not the experience we want our customer's have and this review will be used to improve.

"Great service"

4
23/11/2015

The Shuttle service was excellent. The hotel is very well located to get to the Airport and to Car Rental Company; also, there's an exit on Highway 5 for Manchester Street. Very good service during our stay.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Customer, Thank very much for reviewing The BEST WESTERN AIRPARK HOTEL. We greatly appreciate your business and the entire staff is truly proud to hear you enjoyed your stay. We hope to see you soon!

"Much better choices available"

2
23/11/2015

So I am a die hard Best Western fan so I try to stay at a Best Western Hotel everywhere I travel --- but i regret to say that you can do much better if you are looking for a hotel close to LAX. Poor neighborhood, poor quality both inside and outside the hotel.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear fixin2travel, On behalf of the entire staff, I would like to apologize for any inconveniences and problems that occurred. I want to apologize for not meeting your lodging needs. Your feedback and experiences is important to us, and your review will be shown to the entire staff.

"Great Clean Hotel"

5
14/11/2015

We decided to book this hotel for a day rate, as our flight ,after a cruise, did not fly out until 6:30 PM We did not use the room except to wash hands but really enjoyed the lovely pool and were happy we would be transferred to the airport by a very professional Best Western driver. The desk clerk was very friendly. We definitely will stay overnight next time at this hotel when we head out on a cruise!!!

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Marguerite J, Thank you so much for reviewing THE BEST WESTERN AIRPARK HOTEL, we are truly pleased to hear that you had a pleasurable stay. I am going to show this review to the entire staff, to display that are you received exceptional service.

"Staff was friendly"

3
09/11/2015

The gal at front desk tonight handle a situation in front of me really well with an issue, so A+ for that. She also took a few phone calls during it and was a pro. Got to our room and didn't find that fact I see 2 hairs in the shower in obvious places that housekeeping missed. Not a big deal the water took them down the drain, but that is a first for me. Close to airport and freeway and so far can't hear either.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Customer, Thank very much for reviewing THE BEST WESTERN AIRPARK HOTEL, we are truly grateful for your business and we value our customer's experience. On behalf of the staff, I would like to apologize for any inconveniences that occurred.

"Very nice staff, motel style hotel."

4
05/11/2015

The only negative is that I had to wait about 45 minutes for the shuttle... Very nice front desk manager. Offered a bottle of water, which was great since I arrived super late. Clean room, a little older, but it was very comfortable. Breakfast was remarkable for a motel! Eggs, bagel toasters, waffles. Unexpected for a small place. Staff were very friendly. Shuttle driver great as well.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Guest, Thank you very much for reviewing the BEST WESTERN AIRPARK HOTEL. We appreciate your business and we are pleased to hear that you enjoyed your stay. Thank you very much for your feedback and we hope to see you soon.

"Hotel stay"

4
26/10/2015

Staff are well trained, seems motivated to do their job. and happy to welcome guess. Outstanding for management to offer snacks, water, coffee & juices during the day & evenings. Hotel a little too close to the freeway, so occasionally to hear vehicles traveling on the freeway from the room.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Carlos M, Thank you very much for providing a Trip Advisor Review, I am happy to hear that you had a fantastic stay. I would also like to take this opportunity to apologize for the noise from the freeway. Thank you very much for your review.

"Perfect place to stay with access to airport and city"

5
23/10/2015

We had three nights here - you ring from the airport and a bus is sent out to collect you. The rooms and breakfast were great. Anytime we wanted to go somewhere, ie to catch the Hop on Hop off bus there was free transport available to us. They even came out to collect us when we finished a bus ride at the bus station. Really helpful people and it made out first few days in California much less stressful.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear LeslieM, On behalf of the entire staff at the Best Western Airpark Hotel, I would like to thank you for reviewing our property. We are truly pleased to hear that you received exceptional service, and I am going to make sure the entire staff sees your review. Thank you!

"Pretty good for an overnight stay"

3
20/10/2015

Some generous reviews on this hotel, it's ok but did not stand out for me. Two major points, one the pool was closed for maintenance and we are never told about this, so if you are banking on using the pool check it has reopened. Two, we were not told to call for the airport shuttle, so we waited for over half an hour before eventually calling, the shuttle did then arrive, but guest should be clearly told they need to call for pick up at the airport. The Hotel is right next to a busy loud road and the double glazing did little to reduce the noise, but the room was clean and a good size and the AC unit ran fairly quietly. The bus for downtown (one change) stops right outside the hotel. Breakfast was good but basic as we have come to appreciate and expect from Best Western hotels. The shuttle back to the airport runs on the hour every hour. They charge extra for parking and there is a late night if not all night restaurant across the street.

Lance P, Public Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued Customer, Thank you very much for providing a review with regards to your recent stay. I would like to apologize for the inconveniences with regards to the shuttle and the pool. Communication is imperative to our customers. Once again, thank you for your business and review.

"Good Service"

4
20/10/2015

I enjoyed my stay at this hotel. the service was great and the bed was fantastic! The best sleeping bed I have ever had at any hotel. Much better than Hilton or Marriott. The breakfast is good, could use a meat item.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Sheila B, Thank you very much for reviewing THE BEST WESTERN AIRPARK HOTEL, We are very pleased to hear that you had a great experience and we hope to see you soon.

"Looks can be deceiving"

4
19/10/2015

When I rolled up into the parking lot of this hotel, my first impression was what the heck have I gotten myself into. My first response walking in was that the lobby was small and didn't have much of a breakfast area. The front desk people were excellent to work and check in with. Very pleasant and comical. Made me feel quite relaxed. The room was excellent! Totally clean and very comfortable to just relax in before my flight the next day. Bathroom was very clean and the shower had excellent water pressure. The downside to this hotel is there appears to be only 1 restaurant in walking distance. Food was good, but not something I would want to eat every day. For the weary traveler on a budget, I would definitely recommend this hotel based on the first experience I had with it.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Thomas E, Thank you very much for reviewing the Best Western AIRPARK HOTEL. We are pleased to hear that you had a pleasurable experience. Your review will be used to improve our facility. I want to apologize for the lack of restaurants near are location. Hope to see you soon!

"Okay place to stay for the cost."

3
16/10/2015

Overall, the hotel was decent. The rooms was quiet and reasonably clean. The Internet work well. My only ding would be for the shuttle service to the airport. The shuttle runs hourly on the hour. So, if you have an early flight, you'll miss the 'breakfast' as breakfast starts at 6 AM at the same time the shuttle starts.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Tracy W, Thank you so much for reviewing THE BEST WESTERN AIRPARK HOTEL. We greatly appreciate your business as well as input. I would like to apologize for the Shuttle and Breakfast inconvenience and your review will be used to help improve this situation. Thank you!

"Clean and great area"

4
16/10/2015

We arrived at 9 am and got a room immediately. That is unheard of. Very nice front desk and staff. Very accommodating. Nice size room with newer rug and deco. Microwave and fridge. We got off the plane and saw the van so pick up was immediate. However, the driver told us that if he hadn't been in the area they do not make rounds UNLESS you call! Be sure to take the time to call for pick up or you will be waiting outside all day. King bed comfy, good rate of $107. NO compaints. Mall 10 minutes away by taxi.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear baxter932, On behalf of the entire staff, I would like to thank you for your business as well as reviewing our property. Your experience and feedback helps us determine rather or not we are meeting our customer's needs. Thank you very much and we hope to see you soon.

"Average Experience"

3
08/10/2015

We decided to stay here due to late arrival and it seemed the right decision. There was nothing good nor bad about the hotel. The room facing the road was bit noisey. The aircondition unit was bit loud too. Other than that room was good in size and was clean. We were not aware to the Hotel's shuttle service to airport until next morning. But taking a taxi there wasn't expensive since it's quite close to airport. Overall it was an average experience.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Mohammad O, Thank very much for taking the time to review our property, We greatly appreciate your feedback and insight. I am want to apologize for any inconveniences that occurred and your review will be used to improve our facilities and service.

"Nice Hotel"

4
07/10/2015

Nice hotel and close to the airport and even closer to the rental car returns. If you are the type of person that wants 5 star service from a 3 star hotel then this may not be the place for you. This place is adequate in all respects. Rooms were comfortable and clean. Staff was friendly. The hotel is beside the LAX flight path and right beside a major freeway, but the rooms were fairly quiet. My room was facing the freeway but I didn't hear any noise from that at all. The rooms that face the flightpath have double doors so I can't see that as a problem either.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Stewart B, Thank you very much for you review. Our customer's experiences gives us a clear display of rather or not we are meeting our customer's needs. I am pleased to hear that you had a pleasurable stay and we hope to see you soon. Thank You!

"Room"

3
25/09/2015

Room clean and tidy, new pillows needed. Helpful staff with booking tours. We were told not to drink the tap water by staff but no water in room. Room noise near busy street. Hotel is dated, the pool and spa not working.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Sinkenco, Thank you very much for your business and also for reviewing our property. I would like to apologize for the inconveniences that occurred with the water, pool, and spa. Your experience is important to us and your review will be used to improve our overall product.

"Tired and Hot"

3
23/09/2015

Just waited one hour for a shuttle to the hotel and that was unacceptable. i was hot and tired and almost midnight when i got to the room. i had called when we were getting off plane but no person showed up. the hotel looks ok a little scary but room was fine and i got a few hours sleep finally. breakfast was ok as well

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear deborahghandian, On behalf of the entire staff at the BEST WESTERN AIRPARK HOTEL, I would like to apologize for all of the mishaps and inconveniences that occurred during the duration of your stay. Your feedback is greatly appreciated!

"Close to LAX"

3
17/09/2015

This best-western is somewhat close to LAX and has a 24 hour shuttle to and from the airport. Hotel is a bit dated on rooms but I noticed construction workers working on several rooms so my guess they are updating rooms.Good location just off the 405 for a place to stay when you have a early flight out the next morn.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Rodney H, Thank you very much for reviewing our property, we appreciate your business and value your feedback. Once again thank you so much for your business, and we hope to see you soon.

"room"

3
10/09/2015

nice room for the money spent,,noisy room next to busy street,great location to lax airport,staff is very friendly,,in kind of rough neighborhood in inglewood,do what you need to do in daylight hours,,stay in at night and lock your doors.

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Valued guest, Thank you very much for reviewing the Best Western Airpark Hotel, our customer's feedback and insight is what helps us meet your lodging needs. Thank you very much and we hope to see you soon.

"I appreciate your service"

4
17/08/2015

I needed a place to lay my head for the night while my home was fumigated. It was a very hot day and the AC unit in the room was money. Oh, and a walking dead marathon was on when I powered up the television. (Good times)

Lance P, Guest Relations Manager at BEST WESTERN Airpark Hotel, responded to this review
Dear Wayne W, Thank you very much for your business and for providing a review of your recent stay. We appreciate your insight and we are pleased to hear you enjoyed your stay. Once again thank you for your review, and we hope to see you soon.