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Best Western Date Tree Hotel, Indio

4.5/5  - basé sur 1031 notations.
81909 Indio Boulevard, 92201-2038, Indio, United States - See map

This full-service Indio, California hotel is a 100% non-smoking property offering convenient access to Joshua Tree National Park, the Living Desert and the Palm Springs Air Museum. Welcome to the Best Western Date Tree Hotel where guests will find award-winning customer service and accommodations for an affordable price. Conveniently located off California's Interstate 10, this Indio area hotel boasts a variety of room types including kitchenette and family suites. Each well-appointed guest room features cable satellite television, a DVD player with free movie rentals and high-speed Internet access. This 100% smoke-free hotel also features full-service amenities including a complimentary hot breakfast, Olympic-sized heated swimming pool, hot tub, BBQ area, business services and 450 square feet of meeting facilities. Pets are welcome! Guests staying at the Best Western Date Tree Hotel will find themselves minutes away from a variety of award winning restaurants and shops. Spend a day touring through the beautiful Joshua Tree National Park, only 23 miles from the hotel. Nearby Palm Springs offers a great selection of museums and attractions such as the Indian Canyons, Palm Springs Desert Museum and the Palm Springs Air Museum. Indio is also home to many events throughout the year such as the Pacific Life Open at the Indian Wells Tennis Center, Stagecoach Country Music Concert, the Coachella Valley Music & Arts Festival and the Tamale Festival as well as local golf tournaments and Skins games. The friendly, helpful staff at the Best Western Date Tree Hotel is ready to ensure a fun-filled memorable stay in Indio, California. Make a reservation today and save!

Best Western

Date Tree Hotel

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1031 guest reviews
NOTE ISSUED
Excellent
676
Very Good
263
Average
59
Poor
21
Terrible
12
REFER TO NOTICE
Business Business
132
Couples Couples
329
Family Family
322
Friends getaway Friends getaway
118
Solo travel Solo travel
75
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice hotel in an interesting setting"

4
01/07/2018

This is a large hotel with several sections which are accessed from an interior corridor. The grounds are surrounded by tall palm trees and it is a pleasant setting. The room was fine with microwave and refrigerator. There was no fitness center but I got my walking in by making several laps around the grounds. Breakfast was excellent and the breakfast room was very adequate. The staff with whom we interacted were all friendly and professional. Overall, a very nice hotel. .

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Lawrence, So glad you decided to stay at the Best Western Date Tree on your recent visit out to Indio. The goal is quite simple here: exceed the expectations of each and every guest. Anything less and we have failed. And yes: we do not have a fitness center...but we do have something called Fitness In a Bag--and we hand that out to any guest who wants to get in a brief workout. Have had many positive response with these. As for breakfast: we really do strive to put out items that will satisfy a wide variety of tastes and needs. Great to read that you enjoyed the selection. We do hope that we will see you back at the Best Western Date Tree on your next visit out to Indio. And thanks again for taking the time to go on Trip Advisor and expatiate your thoughts about our hotel. We truly value the feedback.

"Comfortable stay"

5
24/06/2018

Really enjoyed our stay here, staff is friendly...Crystal on check in, Jessica on check out and Josh over phone were very helpful. Nice pool and jacuzzi. Free check out on large selection of DVDs. Also comfy beds!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Josh, Thanks for the review on Trip Advisor. So nice to see that you had a salubrious and edifying stay with us at the Best Western Date Tree Hotel. And truly glad you got to see some of our award-winning customer service at work. We truly do strive to give alacrity and professionalism to each and every guest who comes into the hotel. Do hope we will see you back at the Best Western Date Tree the next time you are in Indio.

"Nice hotel in the desert"

4
23/06/2018

We have stayed at this hotel twice. Both times we had a good experience. The rooms are clean and comfortable. They have an above average breakfast. They offer movies on DVD for in room use. One warning is there are no elevators for the second floor. They are near train tracks. They offer ear plugs but we had no need for them. Plenty of plug for your electronics.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Duane, So glad you got to experience all we have to offer at the Best Western Date Tree. We truly have one simple goal: to exceed the expectations of each and every guest....and have them wanting to return again and again. Glad to read you have already stayed with us twice. We truly appreciate you taking the time to go on Trip Advisor and share your thoughts about the hotel. It is reviews like this that keep us striving to keep on improving and honing all of our services here at the Best Western Date Tree. We do hope to see you back at the hotel the next time your travels bring you into Indio.

"Gets the job done"

3
18/06/2018

We stayed here on our last night of a two week road trip through California. It wasn't too far off the I10. The room was adequate, if not a little dated. The hotel is pet friendly, and the breakfast was good. There is a nice, large swimming pool which is nice in the desert heat!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
We really want to thank you for choosing the Best Western Date Tree on your recent road trip through California. And yes: we do believe our location right off the I-10 makes this a perfect spot when traveling through on vacation. We have just completed about 70% of the hotel rooms with a renovation last year...and I am very sorry if the room you had seemed dated. Glad to hear the pool and our Deluxe hot breakfast made a good impression. We truly do have a goal of having every guest who stays here wanting to return again and again. Appreciate you taking the time to go on Trip Advisor and share your experience with us. It truly does help us better improve the hotel. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Great place to stop on the way to or from Los Angeles!"

4
14/06/2018

We called ahead and got a disability equipped room. Very roomy, comfortable king bed, coffeemaker, DVD player, microwave, mini-fridge, free wifi. The front desk will loan you their DVDs free of charge, some older titles, but a big selection. Breakfast in the morning, swimming pool and hot tub are open 24 hours! What else could you ask for? We plan to visit again as we travel from Arizona to California every summer!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Tom, So glad you found the Best Western Date Tree on your recent trip out from Arizona. We truly have one goal going into each day: exceeding the expectations of each and every guest who walk into our property. Anything less...and we have dropped the ball. Glad you enjoyed the property and all we have to offer. And we truly appreciate you taking the time to go on Trip Advisor and let us know how we are doing. Every review--the positive and the negative--matter to us. Even more: they help us to keep on improving the hotel and the guest experience. We do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Jacob at the front desk is amazing"

5
30/05/2018

I was travelling to Phoenix and my car developed trouble about 10 miles out town. After 2 hours in 107 degree heat waiting for a tow truck, the driver dropped me and my dog off at the Best Western Date Tree Hotel. Jacob was working at the front desk. After listening to my tale of woe, he offered me a room without charging a deposit for my dog. Then he offered to upgrade me to a suite. I was hot, sweaty and depressed. A few minutes later I was still hot and sweaty but no longer depressed. He wanted to make my stay as comfortable as possible. even calling before he went off duty. The suite had a large living room, a full kitchen, large bathroom and a huge bedroom. The included breakfast has everything from fruit, cereal, bagels, to pancakes, waffles, and eggs, sausage and potatoes. I would recommend this hotel to anyone staying in the Indio area.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Mary, So happy to read that Jacob was able to go the extra mile and vitiate some of the pain and stress of having to deal with car troubles in 107 degree heat. He is one of our most dedicated Front Desk Agents--and is known for alacrity and bonhomie with our guests. And our ethos here at the Best Western Date Tree is a simple one: exceed the expectations of each and every guest who checks into our hotel. So happy to read that we were able to deliver on that. Truly appreciate you taking the time to go on Trip Advisor and leave your comments about our hotel. Each and every review matters to us--and we will be passing this along to Jacob. Hope to see you back at the Best Western Date Tree on your next visit out to Indio. And hope all of the car issues got resolved without to much stress.

"Comfortable and relaxing"

5
29/05/2018

Nice and Comfortable, centrally located, nice pool & spa, really nice breakfast and eating outside felt great. We enjoyed the complementary dates at the front desk, We would definitely stay there the next time we are in Indio, CA

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Samuela, We truly want to thank you for the kind words on Trip Advisor. Everyone here at the Best Western Date has one unabated goal. That being: to exceed the expectations of every guest that comes into our property. While we may not succeed 100% of the time--and not anyone can--we certainly are aiming for that. So glad you discovered the Best Western Date Tree Hotel....and all that we have to offer. We do hope to see you back at our hotel the next time your travels bring you back to Indio.

"Great value."

5
27/05/2018

We were attending a concert at Fantasy Springs and this hotel fit the bill of a place not too far and not too expensive. The staff is very friendly and welcoming. The grounds are very nicely kept and the rooms are large and clean. The included breakfast is outstanding with lots of options to choose from. There is a train running nearby so if you're a light sleeper ask for a room away from the tracks.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Karen, Hope you enjoyed the concert at Fantasy Springs--and that you had a salubrious and edifying visit with us here at the Best Western Date Tree. We truly do have one simple and salient goal. That being: exceeding the expectations for each and every guest who come into the Best Western Date Tree. We get that right most of time....and we feel very confident our guests will want to return again and again. So very nice to see that we succeeded with you on your visit. We truly value you taking the time to go on Trip Advisor and share your thoughts about our property. It means everything to us. Do hope to see you back at the Best Western Date Tree for any more concerts you might attend--or just a general trip for relaxation and rest. Bottom line: we want you back!

"Comfortable"

5
27/05/2018

A little confusing getting to this hotel, but once you get there thsrd is a huge 24 hour heated pool to welcome you. Check is fast and friendly. Free breakfast was great, including pancakes and waffles

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Leggs, Sorry for any sort of confusion getting to our hotel. We truly are right of the I-10 Freeway and on Indio Blvd. And just depends of if you are coming East or West as to what exit you will take. We truly do appreciate you choosing the Best Western Date Tree for your recent stay in Indio--and do hope that we were able to exceed your expectations. Anything less...and we are not satisfied. Much appreciate you taking the time to go on Trip Advisor and share your thoughts about our property. We truly do value(and read)each and every review that is posted. Look forward to having you back at the Best Western Date Tree on your next visit out to Indio.

"The Very Best Best Western"

5
24/05/2018

We have been coming here with our group for over 10 years. Esmerelda is always so helpful and accommodating while booking our group. Jacob greets us with a warm smile and a friendly welcome. Some new staff worth mentioning were Joshua and Kevin. The groundskeeper and cleaning staff take exceptional care of us. The property is neat and clean. The rooms are comfortable and spacious. We just love the staff, the location, and the amenities.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Carrie, Let me vociferously say this: thank you! Your loyalty to the Best Western Date Tree over these past 10 years means so much to us--and tells us we must be doing something right. Even more cogent: it goes to exactly what we are trying to achieve here. And that is this: to win over each and every guest so that they will want to return again and again to our property. That truly is our goal day in and day out. So glad we had your group come back with us again--and that you got the same sort of alacrity and bonhomie from our staff members. Appreciate the Trip Advisor review--and we will look forward to having your group back at the Best Western Date Tree for your next event.

"Terrific Time & Good Value"

5
17/05/2018

We had a wonderful stay at this family-oriented hotel. The pool is HUGE and very kid friendly. Perfect at the end of a long day. Accommodations are not fancy; however, staff is what makes or breaks a hotel and Jessica, David, Joshua, Sarah and Tracy all took great care of us and our children. Vibe is personable, professional and responsive. We caught a break with the usually hot weather. 88 degrees most days. Had to smile when David recommended we take sweaters, but he was right: it was cold that night. Breakfast is an event. Some of the best oatmeal I've had in a while with wonderful fixings like fresh walnuts, shaved almonds, and mixed berries. Boysenberry syrup if you're so inclined. We LOVED the cool Rube Goldberg machines like the conveyer belt pancake maker and ballistic yogurt machine. Everything well-stocked and tidy. The dining room was sunny and bright. Landscaping is well-tended and interesting with towering cacti. Management clearly has an eye for detail and small touches that is very-much appreciated. For example, the intensive DVD library.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
MClent1, Coming to work and reading your review fills us with salubrious serendipity--and makes us feel we are doing something right. We truly do have one goal going into each day: exceeding the expectations of each and every guest who come into the Best Western Date Tree Hotel. So glad you discovered our hotel--and had an experience that unleashed this sort of Trip Advisor review. We share our reviews with the entire staff--and we will personally thank all of the people you took the time to mention. Thanks again for taking the time to expatiate your stay with us. We do hope we will see you back at the Best Western Date Tree the next time your travels bring you into Indio.

"Pretty good place."

3
02/05/2018

It was convenient, easy to find, has a very big pool, a hot tub, grills outside. The rooms maybe were a bit older than many Best Western but it was clean and fine. Probably the main surprising thing was that they had info stating that if noise bothered you, they would gladly provide earplugs. What??!! There were a lot of young men staying there and I guess that hang out in the lobby. Luckily, I conked out, but my sister had to wear earplugs and was not happy. The hotel should find a way to contain the noise or end it by 10PM, if not sooner.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Sylvia, Thanks so much for choosing the Best Western Date Tree for your recent stay with us. We truly strive to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. As for the issue with noise: our notification in the room Is regarding any issues that the train track may cause. And that is why we have individually wrapped earplugs. Any other noise caused by guests is something that we do have a policy for--and will enforce. Appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. Every review matters to us--and use all of them to better improve the hotel. We look forward to seeing you back at our property the next time your travels bring you back into Indio.

"Handy for the Joshua Tree NP Cottonwood entrance"

4
20/04/2018

We stayed here for two nights, after a 3 hour drive from LA. It was pretty easy to find despite the road layout having changed since our rental's SatNav was last updated! The hotel is very friendly, both staff and customers, and the room was fine. The breakfast is basic but plentiful, handy for stocking up on calories before a day's hike. The area round the hotel is largely empty with only one restaurant (El Campanario) within walking distance. The empty lots nearby give it a slightly unsafe feel, although we had no problems. There is an offer of earplugs in the room, presumably for the trains that run nearby. We could barely hear them so this was not an issue for us. All-in-all, a good value hotel.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Pete, Nothing like a hike in Joshua Tree NP to bring forth succor and salubrious joy. And glad that you decided to pick the Best Western Date Tree for your home base when out here. We truly do have one simple and cogent goal. That being: exceed the expectations of each and every guest who come into our hotel. And less...and we have failed. Really appreciate you taking the time to go on Trip Advisor and excogitate your thoughts about the property. We read every review--and truly take the comments--the good and the bad--as an opportunity to keep on improving our hotel. Do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Trip to the Rental in AZ "

4
11/04/2018

First off, this was our first time staying at this Hotel, we normally stay close to the freeway. However, we brought our dog and required a pet friendly hotel. This hotel is about two and one half miles from the free way, not what we were told. It is in a depressed area of Indio as well. My truck has a fancy alarm on the key fab notifying you if there is a lntruder in the truck . I'm not sure if I want to find out. I'll just call security I guess. The room was nice and breakfast was great. I learned how to use the new waffle machines and it was great. We had a pleasant stay but a slower start because of the location.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Alof, So glad you decided to stay at the Best Western Date Tree on your recent trip out to Indio--and to finally give us a chance. And yes: we gladly accept pets and have a pet station with bags in the front grass area. Thanks for the kind words on our breakfast. And while we are, indeed, in the historic part of Indio...we are certainly in a very safe and established location. And there a many restaurants within a 5 minute drive by car. Thanks for taking the time to go on Trip Advisor and leave your comments. We truly do strive to exceed the expectations of each and every guest who come into our hotel. And we value each and every review that comes our way. Put simply: we want to be the best hotel in Indio. Period. Hope that we will see you back at the Best Western Date Tree on your next trip out to Indio.

"One Night - comfortable stay"

4
04/04/2018

We spent the day hiking JTNP and landed at Best Western a bit worn out. The place was just what we needed ... relatively clean, comfortable, and quiet. The front desk staff were incredibly friendly and helpful. The room was ample and the beds comfortable. The breakfast room was overcrowded as they usually are and the staff struggled to keep up with refreshing the food and keeping it clean (no thanks to some less-than-helpful guests).

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Ahh yes, the salubrious joy and succor of hiking Joshua Tree National Park in the spring. It truly is one of the best hiking spots in California. And so happy that you decided to stay at the Best Western Date Tree after your long and adventurous day. Even more: so glad to read that our award-winning front desk staff went out of their way to welcome you and make you feel like family. Our goal is a simple one: exceed the expectations of each and every person who comes into our hotel. While we may never be 100% able to achieve this, and not sure any hotel can, we say this with axiomatic certainty: we begin each and every day trying achieve that goal. Thanks again for going on Trip Advisor to share your thoughts about the Best Western Date Tree. Every matters--and every review is read by the staff member here. It drives us. It animates us. It propels us to be even better. Do hope to see you back at our hotel the next time your travels bring you back to Indio.

"Relaxing Stay"

5
28/03/2018

I have been stopping here, not only for its rooms, but also because it's a really good central location in the desert. The rooms are nice and comfortable. You have a great selection for breakfast in the morning. It's always a pleasure to stay here. The staff, Jessica, Martha, Peter, Krystal, Jacob, (just to name a few) are always very courteous and helpful. This is truly a memorable place for me and my family. We did have a suite this time and it was spacious with a full sized refrigerator and stove. Thank you to the Manager Aaron and all the staff for making this Hotel one of my favorites.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jmc, We truly have one succinct and salient goal: to exceed the expectations of each and every guest. And to make the Best Western Date Tree a place that you will want to return to again and again. And while that goal is not always an easy one, it truly is something that motivates us each and every day. So glad that our staff's alacrity and bonhomie was evident during your stay with us. It is something we take a great deal of pride in--and it what has allowed us to remain #1 on Trip Advisor for the past 10 years. And much appreciate you taking the time to go on Trip Advisor and expatiate your thoughts about the Best Western Date Tree. It truly helps us stay on top of what we are doing right--and not so right. Do hope to see you back at our hotel on your next visit out to Indio.

"Stay in Indio"

4
24/03/2018

Very nice room...comfortable and clean. The amenities were pleasant and the pool was fun. We had a suite and the room was spacious. The bathroom was small but adequate. The kitchen area had plenty of dishes, etc. to make a meal. I would stay here again.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Marsha, So glad you decided on the Best Western Date Tree for your stay--and that our Suite room worked out nicely for you. If staying a couple of nights is on the agenda...then having a full kitchen is the way to go. And yes: our Olympic size pool does get many compliments for people that want to do a few laps or just lounge around with more space. We truly appreciate you taking the time to go on Trip Advisor and leave your comments. Each and every review--the good and the not so good--help us to better improve our hotel and our services. We do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Great stay in Indio"

5
23/03/2018

We had a very pleasant stay. The staff could not have been more helpful. Really enjoyed the wide variety of items available for the complementary breakfast. The heated swimming pool is quite large. The location was also handy for us attending the Indian Wells tennis tournament.

woodyaps, Manager at Best Western Date Tree Hotel, responded to this review
Pat, So glad you got to come out and enjoy the world class tennis at the BNP Tennis tournament--and enjoy what the Best Western Date Tree has to offer. March truly is one of the most salubrious times to visit our desert paradise. Thanks so much for taking the time to go on Trip Advisor and share your comments. We read each and every review--and promulgate them to our entire staff. We have one salient goal each day. That being: striving to exceed the expectations of each and every guest. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Tennis Getaway"

5
13/03/2018

Just back from another great stay at Date Tree Inn. Been going to this hotel annually for over 20 years. Always clean, comfortable and convenient. Hotel staff are warm, friendly and very accommodating, especially Aaron and Jacob. Each year this hotel seems to get a facelift in one way or another. Great new pancakes machine adds even more variety to the complimentary breakfast. Don't miss the delicious dates when you check in.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Ms. Mgoo, First off: love, love the name. And secondly, I want to thank you for staying loyal to the Best Western Date Tree for over 20 years. We truly have one salient and cogent mission. That being: exceed the expectations for each and every guest--and do it with consistency. If we master that...we feel the loyalty will follow. So glad you came and enjoyed the BNP Tennis event. Some truly world class tennis in a venue that is--and I say this without any hyperbole--stunningly breathtaking. And the weather this year could not have been more salubrious. Truly appreciate the kind words about Jacob and the rest of our staff. They truly strive to exude alacrity and bonhomie to everyone they come in contact with. And the review on Trip Advisor is something we value--and that we use to keep on improving our hotel operations. Look forward to seeing you back at the Best Western Date Tree on your next visit out to Indio.

"Good visit for family vacation!"

4
04/03/2018

We had to switch hotels last minute and found rooms available here. A quick check of online reviews looked positive so I booked and am glad we did. This hotel is a bit out of the way and an older property but has a lot of positives. The hotel grounds are beautifully landscaped and it has a large heated pool and hot tub. The hotel is divided up into three separate 2 story buildings. Front desk and breakfast staff was very friendly and helpful. Hotel breakfast had a nice variety. Beds were super comfortable and it was quiet all three nights of our stay. I found price to be a bit expensive for what the rooms were like but there were events in town and it wasn't out of line compared to other area hotels. Housekeeping wasn't overly impressive as not all used items were replaced in room daily and the hall carpet was gross and wasn't vacuumed the entire time we were there.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Ben, So glad you decided on the Best Western Date Tree for your recent stay in Indio. And appreciate the kind words about our Front Desk and Breakfast staff. We truly go into each day with one salient goal. That being: exceeding the expectations of each and every guest. Anything less...and we have failed. I will be speaking to our Housekeeping Manager to address the issues that you brought. We pride ourselves on a clean and comfortable hotel--and realize that is the most important aspect of any hotel. As for the rate: March is the busiest season for every hotel in this valley--and the rates do reflect that. That said, we are very competitive with other hotels in the valley. And as March and April end, then all the rates in the valley will drop for the summer season. Thanks for taking the time to go on Trip Advisor and sharing your thoughts about our hotel. Each and every review is read by Management--and then distributed to all of our staff. Our motto is simple: keep on improving and enhancing our hotel and the guest experience. Do that right...and everything will take care of itself. Looking forward to seeing you back at the Best Western Date Tree on your next visit out to Indio.

"Convenient location, pleasant stay"

4
28/02/2018

We didn't have any problems to report on this trip. It is a standard best western hotel with some updates made to the room. It was convenient for us, since we came from Anza Borrego State Park and were en route to Joshua Tree National Park. The staff was able to provide a list of places to eat in the area with directions & recommendations which was much appreciated.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jlava, So glad you decided to stay at the Best Western Date Tree for your trip out to Anza Borrego State Park and Joshua Park. Both of these places are gorgeous this time of year...and truly provide a salubrious experience to both mind and body. Want to thank you for taking the time to go on Trip Advisor and sharing your thoughts about our property. We truly do strive to exceed the expectations of any guest coming into our hotel. And make no mistake: each and every review--the good and the not so good--matter to us. And help drive us to make an even better hotel each and every day. We do hope to see you back at the Best Western Date Tree on your next trip out to Indio.

"Great stay, good rate and fantastic staff!"

5
21/02/2018

I chose this hotel because of the great rate and because I noticed that the management gives a personal response to each of guest reviews submitted on trip advisor. Many hotels give a generic response on trip advisor but the management at this Best Western hotel give a personal and individual response addressing any issues or concerns a guest may have encountered during their stay. Any concerns are addressed and any praise is appreciated. Upon check in the staff greeted us and gave us a couple options for the type of room we could have for our 3 night stay. Our room was on the ground floor in the 3rd building and close to the pool - just what we wanted. The room was clean and beds comfortable, was cleaned and restocked every day. The hotel grounds and pool area were nicely groomed and clean. The breakfast had a good variety of breakfast items. As mentioned before the Palm Springs area was busy that weekend and room rates that were very high everywhere. This hotel was very accommodating with giving me the same reasonable rate for all 3 nights. I cannot give enough praise to the front desk staff...professional and so friendly. They really do appreciate your business and are genuinely concerned to make your stay as enjoyable as possible. I would definitely stay here again.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
To put it as succinctly and cogently as possible: your review gave everyone here at the Best Western Date much succor. Said it before and will recapitulate it once again: we strive to exceed the guests expectations. And when we do, and get to read a review such as yours, it truly is vindication that we are on the right track. And yes: I truly eschew from writing any sort of "boilerplate": response to our guest reviews. I want it to be genuine, sincere, and salient to the issues that were raised. It takes more time to respond--but as I see it, it is worth it. Appreciate you noticing this. So glad you found the Best Western Date Tree on your visit out to Indio--and were able to see what we have to offer and at a competitive price. If we can win you over on your first stay with a salubrious and serendipitous experience--and that is our goal--then we feel very good about having you wanting to return again and again. Thanks for taking the time to share your thoughts on Trip Advisor. And be assured that your review is shared with each and every staff member. Hope to see you back at the Best Western Date Tree on your next stay out to Indio.

"Holiday weekend in Mojave"

5
20/02/2018

Very quiet and very clean. This hotel was well managed, well cared for. Staff were polite and helpful. Good breakfast. My only preference would be for there to be somewhere we could walk for dinner. But there were many options close by.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Nothing like a holiday weekend in our desert paradise...and so glad you decided to stay at the Best Western Date Tree. We feel we have the best hotel in Indio--and in a location that allows you to go out and explore all that our desert has to offer. Appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. We truly do use each and every review to better improve our hotel and fine tune our operations. Put simply: if the guest is not happy...then we are not happy. Do hope to see you back at the Best Western Date Tree on your next visit back to the desert.

"Can't go wrong"

5
20/02/2018

Very consistent as BW is, friendly staff listened to what you had to say, quiet, close to most everything in area. Pool was great. Will certainly stay there again next winter when I come down to warm up.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Donald, We have one salient and cogent goal: to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. Anything less...and we have failed. Appreciate your feedback on our hotel--and taking the time to go on Trip Advisor and share your thoughts. We truly value all the feedback comments--and are continually using these to help make the Best Western Date Tree the best it can be. Hope to see you back at our hotel the next time you are in Indio.

"Another Amazing stay in Indio!"

5
14/02/2018

Another wonderful year at our favorite Date Tree Hotel in Indio! Rooms are always being updated and super clean! And I always love visiting with the staff we see every year! All staff are friendly and helpful! Thank you Aaron!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Elizabeth, Truly appreciate you going on Trip Advisor and taking your time to expatiate your thoughts about the Best Western Date Tree Hotel. We truly do strive to exceed the expectations of every guest who comes into our property. Even more: we want to have them wanting to return to our hotel over and over again. Nice to see that we have won you over. And yes: we did some major exterior and room renovations in 2017--and will be doing more in the summer months of 2018. Put cogently: we are always striving to make the Best Western Date Tree a better hotel. And that will never end. Look forward to seeing you back at the Best Western Date Tree the next time your travels bring you back to Indio.

"Another great stay at the Date Tree."

5
29/01/2018

Had another great relaxing stay at the Date Tree Hotel in Indio. Everyone was so friendly and welcoming. We enjoyed the pool, the breakfast and the suite was spacious with updated decor. Can't wait to go back again and take advantage of the local restaurants and events. Great location!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Alexandra, So great to have had you back at the Best Western Date Tree once again. We truly value our repeat guests--and strive to continue to exceed your expectations on each and every visit. Thanks again for taking the time to go on Trip Advisor and share your thoughts about property. We truly use the feedback from all of our guests to make the Best Western Date Tree the best it can be. Look forward to seeing you again at our hotel the next time your travels bring you out to Indio.

"Who knew?"

5
28/01/2018

Where do I begin? Let's start with the Front Desk staff, Kevin. What a super nice guy who let us know all about the free amenities the hotel had to offer. What a blessing. Date night, my hubby and I decided to go all out: Dinner, hotel, Lyft chauffeur services, and the Temptations with the Four Tops concert with late night out dancing at the Lit Lounge. We pulled out all the stops but Fantasy Springs, Quality Inn, and Holiday Inn were all booked. Fortunately for us. The Best Western Date Tree hotel really lived up to their name “The Date Hotel” room staff, food services, reservations, janitorial, grounds keeper, everyone of them, including but not limited to, Sara all were so welcoming and concerned about making our one night stay exceptional. It was! We will be back again with our grand babies for all night swimming and very clean perfectly heated jacuzzi.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
GG, Who knew indeed. First off: thanks for deciding on the Best Western Date Tree for your date night with the husband. We truly do have one simple goal: to exceed the expectations of each and every guest who come into our hotel. And so very nice to read that Kevin and Sara helped to make that a reality for you. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. The reviews matter--and in a big way. And every staff member takes a great deal of pride in making this hotel the best it can be. We do hope you and your husband will choose the Best Western Date Tree the next time your travels(or date night)bring you into Indio.

"A Respite for Travelers"

5
25/01/2018

This hotel is a great place to stay for use as a base, then go out on day trips, read a book on the comfortable patio or enjoy the pool. The coffee is always on, with a sumptuous variety of breakfast options each morning. The staff members are courteous and always go out of their way to be most accommodating. The manager, Aaron Segal, is hands-on in overseeing the daily tasks at hand. The grounds are beautiful and meticulous, constantly being pampered for happy horticulture. Nearby is a Mexican restaurant for excellent home-made meals, generous portions at reasonable prices. THE hotel for maximum appreciation of the Coachella Valley.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Littlelulu, Love the headline...and would like to believe that the Best Western Date Tree is a respite for all of our guests. And we certainly do try--and with vociferous passion--to exceed the expectations of each and every guest who come into our property. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Each and every review truly matters to us...and keeps us moving forward in our goal to make this hotel the best in Indio. Do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Excellent motel"

5
17/01/2018

This is my favourite motel in the Cochella Valley. Neat as a pin, friendly staff, well located, and tremendous value for money. The breakfasts are good value, with fresh fruit always a hit. And the coffee is hot!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Calvin, So delighted to read that the Best Western Date Tree has exceeded your expectations--and that your stay with us was a rewarding one. This is exactly what we strive to deliver to each and every guest on a daily basis. And your comments have us feeling we are on the right track. Much appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review truly matters to us...and helps us stay focused on driving superior customer care to all of our guests. Once again, thanks for choosing the Best Western Date Tree. We do hope to see you back at our hotel on your next visit out to Indio.

"Hidden Gem"

4
17/01/2018

While stopping for a travel break between California and Arizona we found this quiet hotel in Indio, California The hotel isn't far from the I10 easy on and off . The room is very clean and comfortable with a nice size refridgerator for someone who may need it. Breakfast is very good so no need to go out looking for a place to eat in the morning. The staff is friendly and helpful. This is our second stay there and it won't be our last.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Empdugan, We really do think of the Best Western Date Tree as a "Hidden Gem" in the desert--and found your headline both succinct and refreshingly salient. Even more: we truly appreciate you making our hotel your destination when out in Indio. And fits right in with our goal: exceed the expectations of each and every guest--and having them wanting to return again and again. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review matters to us--and is used to keep on improving our operations here at the Best Western Date Tree. Look forward to seeing you back at our hotel on your next visit out to Indio.

"January 9, 2018"

5
09/01/2018

I have stayed at this property several times over several years . Each time has been consistently excellent. The rooms and grounds are keep impeccably. The staff...Jessica is wonderful, very helpful and accommodating. If you are going to or from Palm Desert you need to make this property a stop. I wish every Best Western had this standard of quality and customer service.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
HappyKappy, We truly appreciate your continued loyalty to the Best Western Date Tree--and the fact that you have decided to stay here year in and year out. A higher compliment could not be given. And we agree on Jessica! She has been with us for the past 19 years...and is an invaluable part of our hotel. And so very nice to see that you got to experience her alacrity and bonhomie. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about out our hotel. Every review helps to keep us inspired and motivated. And on point with our main goal of striving to exceed the expectations of each and every guest who comes into our hotel. Look forward to seeing you back at the Best Western Date Tree Hotel on your next visit out to Indio.

"another great stay"

5
08/01/2018

stayed at the Date Tree for the annual Dog show. This was our third year in a row staying at this hotel. staff is extremely accommodating , rooms are large and clean, breakfast good and price is very reasonable. would highly recommend.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Michael, So glad to have you back at the Best Western Date Tree for the Annual Dog Show. This is a huge event for Indio--and one that we take a great deal of pride in being a part of. And we truly love the plethora of dog breeds that we see on the property for the event. Puts a huge smile on our faces. And yes: we truly appreciate you being so loyal to Best Western--and giving us another chance to provide you with a salubrious and rewarding stay. Bottom line: if we can do this consistently--well, then we expect to have you staying with us year in and year out. Appreciate you taking the time to go on Trip Advisor and share your thoughts about our property. Said it before and will expatiate it again: every review matters. Every review is read. Every review is taken to heart. The good--and even more imperative, the not so good. As we see it: we are only as good as our last review. Hope to see you back at the Best Western Date Tree on your next visit back to Indio.

"Best Western Indio"

5
07/01/2018

I've stayed a this hotel many times for the dog show. The hotel is very welcoming to dogs and people. Lots of parking space and beautiful grassy areas for dogs. The parking areas are easily accessible to the rooms.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Clarice, So glad that you have chosen to stay at the Best Western Date Tree for the annual Dog Show event in January. We truly appreciate the repeat visits--and the opportunity to once again welcome you to our hotel. Hope the show went well. Appreciate you taking the time to go on Trip Advisor and share your recent experiences with us. Every review is important to us. Look forward to seeing you back at the Best Western Date Tree--and hopefully before the 2019 Dog Show.

"A disappointing return visit"

2
06/01/2018

We have stayed here before and given it a good review because we found it quite fit-for-purpose as a one-night rest stop on trips from the CA coast to southern AZ. This visit, however, was very disappointing. First, we were greeted with the smell of cigarette smoke in a smoke-free room. We could detect it in the hallway. We were too road weary to ask for another room. During a bathroom trip during the night my wife was greeted by a cockroach. Those two things alone are enough for a much lower rating than on our prior stop. Also upon arrival we reported to the front desk the smell of natural gas in the parking lot, which seemed to be coming from a small structure in the area behind our building. The next morning the smell was still present. We don't know if this is a safety concern but it was certainly an unusual thing to encounter that close to a hotel. Our room seemed as weary as we were — chipped furniture and paint; frayed carpet; chipped bathroom mirror. The bed wasn't very comfortable. The breakfast offered was good, with the offerings being kept fresh, warm and well stocked. Unfortunately, the serving area for most of the food is in a narrow hallway that made it very difficult for guests to use it and to go and from the room where the tables were located. A redesign of this area would be nice. At checkout the front desk gave us a $25 credit for the smoke smell and cockroach encounter. The desk clerk mumbled a halfhearted "Sorry about that" without ever looking up from the computer screen. She didn't seem to care much. We left feeling we would rate our visit as a one-star experience. But, after responding to a BW survey, we received a very quick and very nice apology from the general manager, who credited us with the full cost of the room that had the smoke and roach problem. His sincere response was much appreciated and if further action is taken to address the issues then this place could return to a solid choice for weary travelers.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jon, We truly want to apologize for failing to deliver on our promise to deliver an exceptional stay. And especially to someone who has stayed here and enjoyed our hotel. And let me say this: your concerns were taken very seriously--and addressed with both our Housekeeping Manager and our Maintenance team. I truly hope that you will give us another chance to win you back over to the Best Western Date Tree Hotel. If we drop the ball--and yes, it happens--be assured of one axiomatic fact: we will make it right. We truly your business over the years--and look forward to getting the opportunity to have you back at our hotel in the future.

"Hard to Find"

4
06/01/2018

Difficult to find in the dark but worth the effort. Very pleasant and helpful staff at check in and out. Amenities what expected at a Best Western. We would definitely stay again should the need arise.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Lesley, So sorry to read about your difficulties finding our hotel. We do have someone at the Front Desk 24 hours and we would have gladly been able to direct you from the 1-10 Freeway exit. That said, so happy that you found your stay here at the Best Western Date Tree a salubrious one--and that you got to experience our award-winning customer service. We truly do strive to deliver an experience that will have you wanting to come back to the Best Western Date Tree again and again. Do hope to see back our hotel the next time your travels bring you into Indio.

"Get out of the cold"

5
04/01/2018

Well we needed desperately to get out of the cold!! So where do we go - our favorite place in the desert Best Western Date Tree! Spent Christmas with the family and off to the desert for New Years! Welcomed back by wonderful front desk employees, had a great week, watched free movie rentals in our very comfortable room, had great breakfasts and an impromptu little gathering with the employees working New Year's Eve!! All in all a very relaxing and enjoyable trip!!

"IndiNo"

1
03/01/2018

The smell. The broken window. The ‘breakfast'. This place needs a major refurb and could also use an acoustic separation upgrade. I'm sure if you're off the rails at Coachella it will do but otherwise, no. Total rip-off.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Bido, I am very sorry to read about your recent experience at our hotel. I would love to have you contact me directly so we can discuss what went wrong--and allow us to make it right. We pride ourselves on being able to exceed the guests expectations--and looks like we failed on your stay. We have just completed a major exterior renovation and interior renovation in 2017--and have even more plans for our hotel in 2018. I do hope you will give us another chance to win you back.

"Very nice and welcoming staff, good breakfast for a Swede and the little extra."

5
03/01/2018

All staff were very friendly and attentive. Liked the healthy and nicely done varied breakfast. Everything was nice and clean. A good extra service was that we could borrow a movie to our room. Thanks for a very nice stay!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Sandra, Nice to read that your recent stay with us at the Best Western Date Tree was a salubrious one. We truly have a goal of having each and every guest having their expectations exceeded--and wanting to return again to our property. Thanks for the kind words about our award winning staff. We truly believe our people are what set us apart from all of the other hotels in this valley. We truly have an ethos of wanting to make each and every stay a memorable one. And if something does go wrong--and yes, it does happen--we will do everything to make it right. Appreciate you going on Trip Advisor and letting us know how we did. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Excellent Stay"

5
02/01/2018

Wonderful stay. Excellent staff at check-in with quick and easy process. Good quality for the price. Convenient location to Fantasy Springs Casino. The rooms are equipped with refrigerator and microwave which is a plus compared to other hotels.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Danette, So happy to read your review on Trip Advisor about the Best Western Date Tree. Our goal is a simple, yet challenging, one: to exceed the expectations of each guest that comes into our property. Everyone here at the hotel takes a great deal of pride in delivering superior customer service--and striving to make sure that each guest will want to return again and again. We really appreciate you taking the time to go on Trip Advisor and leave your comments. It truly does allow us to see how we are doing--both the good and the not so good. Every review matters--and is read by our entire team here. Hope to see you back at the Best Western Date Tree the next time your travels bring you into Indio.

"First Stay Date Tree, Indio, CA"

5
01/01/2018

I was not expecting such a wonderful place. We have decided that this is our place of residence when traveling to Mexico. The outside area is an oasis, the pool was clean, large and inviting. the rooms are large and clean. Stay here if you are in the area!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Cindy, Your review sums up--and rather succinctly--exactly what we are trying to do here at the Best Western Date Tree. And that is this: exceed the expectations of each and every guest who comes to our hotel. And while we will fail sometimes, we see this goal as the one that animates us on daily basis. So glad you discovered the Best Western Date Tree on your way over to Mexico. And we truly appreciate you taking the time to go on Trip Advisor and share your recent experiences with us. We will look forward to seeing you back at our hotel the next time your travels bring you back into Indio.

"Excellent Front Desk People"

5
28/12/2017

I had booked over the phone a rewards night. When I arrived after a very long day, the reservation was not in their system. Sarah, and the guys tracked it down and made it right. We have a quiet room and will sleep well.

"Great hotel and friendly staff"

5
26/12/2017

The hotel is super clean, comfortable and friendly. Everything feels ‘like new'. I can't remember the woman that check us in, but it was really late. She was friendly and accommodating, especially when I came to the realization I had forgotten my toothbrush; she was quick to offer me a toothbrush and toothpaste. In the morning at the front desk, Aaron and Josh wished us a good morning and asked about our Christmas plans while checking out. Josh also invited us to partake in a really solid breakfast spread. Overall the place is and A+ / S ranked hotel. Will definitely return next time I visit my family.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Adam, Your glowing review put a smile on our faces...and motivates us even more to keep on delivering superior customer service and providing a rewarding and intoxicating experience at the Best Western Date Tree. Or put more succinctly: reviews like yours meant the world to us. Truly appreciate you choosing the Best Western Date Tree for your stay in Indio...and for taking the time to share your experience on Trip Advisor. Each and every review matters to us--the good ones and the bad ones--and help us to keep on improving our hotel. We hope to see you back at our property that next time you are back in Indio.

"Very nice!"

5
25/12/2017

Only stayed one night but the staff and amenities were very nice. Sarah at the front counter was very helpful and quick with our check in. Josh did a great job keeping the breakfast food stocked and the area clean. Jacob was very quick and friendly with our checkout as well. The cleaning staff was very courteous. My wife and I used the Jacuzzi for a little midnight dip and it was very relaxing. Will definitely stay again!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Josh, So glad that you decided on the Best Western Date Tree for your recent visit out to Indio. Even more: so pleased to read that we were able to deliver a salubrious and edifying experience. We truly strive to exceed the expectations for each and every guest who comes into our hotel--and to do it with alacrity and bonhomie. Your review helps us feel we are on the right track. And we truly appreciate you taking the time to go on Trip Advisor and leave your comments. Hopefully we will see you back at the Best Western Date Tree the next time your travels bring you back to Indio.

"Very nice, pet friendly hotel"

5
22/12/2017

I stopped here for one night on my way from LA to Tucson with my 2 large dogs. I wasn't expecting much, just a place to spend the night that allowed dogs. I pleasantly surprised by how wonderfully nice everything was -- the staff, the room, the grounds. The staff is very friendly, the grounds and rooms are immaculate. Very laid back attitude about the dogs. For dinner, they have a list of local restaurants with good driving direction to each. Self-serve breakfast buffet in the morning with good coffee. I highly recommend this hotel.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
MJS, Your review succinctly(and saliently)sums up exactly what we are trying to do. And that is this: to have the Best Western Date Tree exceed the expectations of each and every guest who come into our hotel. We truly do strive for this on a daily basis--and when we fall short(and yes, it can happen)we do everything in our power to make it right. We are so glad you found the Best Western Date Tree...and got to experience all that we have to offer. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about our hotel. It truly does help us keep on improving our hotel. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Stay at Best Western for the Bestest Time!"

5
12/12/2017

Thoroughly enjoyed my stay at the Best Western Hotel in Indio, California on the 9th of December 2017. From the supportive and very knowledgeable staff, to the free breakfast included with the room fee, I will always look for a Best Western Hotel to stay at in future travels in the great state of California and elsewhere!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
L855, Your unabated love of California--and the Best Western Date Tree--is music to our ears. Really glad to read that our hotel was able to exceed your expectations...and your recent stay with us was a salubrious one. We truly appreciate you taking the time to go on Trip Advisor and share your thoughts. Each and every review is vitally important to us--and truly helps us navigate how we can better improve upon our services. Hope to see you back at the Best Western Date Tree on your next travel out to the Indio area.

"family trip"

4
09/12/2017

A comfortable hotel with helpful staff. The rate includes a buffet breakfast, with hot and cold choices. The grounds are nice. My room , located in the 300 building, could have used some TLC but it was large and quiet. There is a train track across the street which might be noisy but in the back of the premises was no problem

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Nancy, Do hope your family trip out to Indio was a salubrious one. And truly want to thank you for choosing the Best Western Date Tree as your destination. There truly are a plethora of hotel options in our valley...and we strive to be the best hotel option in this valley. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about the property. These reviews truly are the best way for us to see how we are doing. Even more: to use as a way to keep on improving our hotel operations. And making this the absolute best hotel for our guests. We do hope we will see you back at the Best Western Date Tree on your next visit out to the Indio area.

"Best Western Indio"

5
08/12/2017

We settled for a night in Indio as our daughter wanted to visit Salvation Mountain and East Jesus. We were pleasantly surprised. Apart from being in a location in which there are so many options to find things to do the quality of the hotel combined with the value of the experience made it a brilliant place to stay. Friendly staff, clean rooms, excellent quality and quantity of included breakfast - served in a spotless environment made it fantastic.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Currimundi, So glad you decided on the Best Western Date Tree for your visit out to Salvation Mountain. Lot of our guests come here just to visit that. And so very happy to see that we were able to exceed your expectations. Without question, our main goal is to have each guest wanting to return again and again to our hotel. Nice to see we delivered. Thanks again for taking the time to go on Trip Advisor and share your thoughts about our property. We truly do read(and take to heart)every review that is posted on Trip Advisor. As we see it: any feedback is a chance for us to continue to get better and keep on improving. We do hope we will see you back at the Best Western Date Tree the next time your travels bring you into Indio.

"Great service"

5
04/12/2017

I felt very comfortable the staff is helpful and friendly. I would definitely go back . The breakfast is very good with a large variety. They have a very big heated pool open 24 hours a day. Lots of things to do close by. Express check in and check out is very convenient . G.M. Aaron made sure we were well taken care of.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Valerie, We truly do pride ourselves on our award-winning customer service here at the Best Western Date Tree Hotel. Our goal really is a simple one: make every guest feel like family--and strive to exceed their expectations from the moment they step onto the property. And yes: not always easy...and sometime we do drop the ball. But the bottom line is this: it is this goal to have each and every guest wanting to return again and again to the Best Western Date Tree that animates(and drives)us on a daily basis. So glad to read that we delivered. Thanks so much for going onto Trip Advisor and sharing your stay with us. Cannot begin to tell you how invaluable these comments are to us. Look forward to seeing you back at the Best Western Date Tree the next time your travels bring you into Indio.

"Stop on our way to AZ (with dogs)"

5
01/12/2017

Excellent in all ways! We stopped on our way to Arizona. We had our dogs with us & was nice to get a good night sleep before continuing our drive. It was awesome! We just wish we had time to enjoy the pool.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Deborah, We take a great deal of pride in being a pet friendly hotel--and believe that all of our grass area around the hotel allows for a great experience when walking the dogs. Very please to read that your stay with us was an enjoyable. Put simply: everyone here at the Best Western Date Tree takes a great deal of pride in our hotel. Even more: in delivering an experience that will have our guests wanting to come back again and again. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review matters to us...and is shared with all of our dedicated staff members. Look forward to seeing you back at the Best Western Date Tree on your next trip out to Indio.

"Nice stay"

5
30/11/2017

Great breakfast and location! Room was clean and have a coffee maker,fridge and microwave! Good value for staying 9 nights to! We'd stay here again! Staff was friendly and helpful.Shopping not to far away and a great Mexican restaurant across the street!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Sunny, So very pleased to read that your recent stay at the Best Western Date Tree was a salubrious one. We truly do have one simple and cogent goal. And that is this: exceed the expectations of each and every guest who come into our hotel. If we can do that--and do it consistently--we feel very good about the sort of reviews we will be be receiving. Appreciate that you stayed 9 nights...an abundance of time to explore our desert paradise. And yes: we take a great deal of pride in our breakfast. Perfect way to start the day--and we strive to make it a good one. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We do hope you will choose us again on your next visit out to Indio.

"Great Staff and Pet Friendly"

5
24/11/2017

Kevin at the front desk did an amazing job explaining everything the hotel had to offer. Room was clean and air conditioner worked well, important in the desert. Full breakfast has everything you could want. Hotel has a very large pool to enjoy. All staff were friendly and welcoming.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Nancy, Your recent stay at the Best Western Date Tree looks like it was a rewarding one. And so very glad to see that Kevin left an impression on you at check-in. He has done an amazing job for us at the Front Desk--and his customer service alacrity truly is something that elevates him. Gald you got to experience it. We truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. It truly is reviews like these that help us see what we are doing right--and if we are off(and yes, it can happen)to take the appropriate steps to correct the issues. And all of the reviews are shared with our entire team. Put saliently: we take a great deal of pride in our hotel--and in how our guests perceive us. Hope to see you(and your pet)back at the Best Western Date Tree on your next visit out to Indio.

"Fun travelling"

5
22/11/2017

This hotel far exceeded our expectations. It's a wonderful location and achieves 5 star rating in our opinion. The staff were very helpful as we were newcomers to the area. All the amenities were in good condition and everything was in good order.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jr, Your review sums up very succinctly and cogently what we are trying--and on a daily basis--to deliver. And that is this: an experience that EXCEEDS the guest expectation. And yes: this is not always easy 365 days a year--but it truly is something that we are striving to attain for each and every guest that comes into the Best Western Date Tree Hotel. Truly appreciate you taking the time to go on Trip Advisor to share your recent experience at our hotel. All of the reviews we get matter a great deal to us--and our shared with our entire staff. Our belief is this: we can always get better. And these reviews are a way to help us on that path. Thanks again for choosing the Best Western Date Tree for your recent stay. And we do hope we will see you back at our hotel the next time your travels bring you back out to Indio.

"Two night stay"

4
22/11/2017

we traveled to Indio for my brothers 70th birthday party . we chose this hotel for location and the ratings. it worked out perfect for us. the staff was excellent, the rooms were clean and updated. this was a perfect location for our needs. plus we had two free nights to our credit !

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
David, So glad you picked the Best Western Date Tree to celebrate your brothers 70th birthday. We have had many family celebrations at our hotel--and we take a great deal of pride of having everyone experience a salubrious and rewarding stay. Would like to also thank you for taking the time to go on Trip Advisor and share your thoughts about our property. We value each and every review...and use them as a way to keep on improving our hotel and the guest experience. We do hope you will choose the Best Western Date Tree on your next trip out to Indio.

"Good motel, but train and traffic noise"

4
20/11/2017

I am very surprised that recent comments have not written about the train and traffic noise at this location. The Date Tree is on Indio Blvd. and across from a very active train track. We always come prepared. I had my ear plugs, noise machine, and we turned on the fan (no a/c if fan is on). No bath tub, only a shower. There are no services within walking distance of the property. However, price was good, property is well-maintained, nice customer service, right off of the freeway (although GPS is a little strange). Be prepared to ask for a room to lessen train noise.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
JHR, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review matters greatly to us. And yes: the train track is across the street from the property--and we do offer to anyone who may need it noise reducing ear plugs. These are individually wrapped and complimentary to our guests. That said: most of the rooms do NOT have any issue with noise coming from the train tracks. And the majority of our guests have not had an issue with noise from the trains. We do appreciate your loyalty to the Best Western Date Tree and that you have continued to stay with us over the years. Means something to us. And we do hope to see you again on your next trip out to Indio.

"Great hotel! "

5
19/11/2017

My wife and I checked in late Saturday night after having celebrated our friends 40th birthday. After a long night of drinking, dancing, and catching up with great friends, we looked forward to good nights sleep before we made our trek back home to L.A. We were immediately welcomed by the hotels friendly staff who made our check in experience pleasant and speedy. We found our room to be very clean and the bed as comfortable as our bed at home. We will definitely be back and will recommend all of our friends visiting Indio to stay at this wonderful hotel.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Joaquin, Truly happy to read that we were able to exceed your expectations here at the Best Western Date Tree. We truly have one simple and succinct goal: making sure every guest checks-out wanting to return again and again. And it looks like that was the case on your recent stay with us. Also want to thank you for taking the time to go on Trip Advisor and tell us how we are doing. Each and every review matters to us. Even more: we make sure to share them with all of staff members. We do hope you will choose the Best Western Date Tree on your next visit out to Indio.

"good for the price and location"

4
19/11/2017

the pool was warm and my family swam in the pool in November! No insects in the water like in Borrego Springs. The breakfast was warm and you can choose from many things to eat, you can even make your own pancakes. )) And fresh yogurt! Their granola is awesome! 10 stars for the breakfast! Thanks!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Viktor, So pleased to read that you had a salubrious experience at the Best Western Date Tree--and with our breakfast selection. We feel very confident with how our breakfast selection compares to our competition--and realize how important(and essential)a good breakfast is to start the day. Thanks for the shout out on this. Glad you and your family enjoyed our heated olympic size pool. It truly is one of the largest pool in the valley--and something that keep our repeat customers coming back again and again. Let me also thank you for taking the time to go on Trip Advisor and share your recent experience. Any sort of feedback about the hotel is important to us--and is shared with each and every staff member. Bottom line: we want to keep on improving and refining what we do at this hotel. Do hope you will choose the Best Western Date Tree the next time your travels bring you back into Indio. The pool will be waiting for you.

"Straight Forward and Clean"

4
14/11/2017

So, we didn't really plan this stop. We thought we would find some place when we jumped off the freeway and the first place tried was full and very spendy. Back on I-10 and a bit further down the road we found the Date Tree property. We were pretty much spent from our drive of the day and didn't explore to find dinner. Instead we ordered pizza from nearby and had a bit of wine for dinner. There are train sounds much of the time during the night but it is not offensive... especially since I tend to like trains. About three in the morning there was a cricket tuning up by the window but when I investigated it went silent and never came back.. Staff was appreciative when I mentioned this during check out. I would stay there again and felt that easy access from I-10 was a plus. The room was clean and the staff attentive.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Cleat, Very happy that you stumbled upon the Best Western Date Tree on your recent visit out to Indiio. We truly do strive to exceed the expectations of every guest that comes into our property. And we certainly feel that our prices will get people into our property--and that our customer service and amenities will keep them coming back. Thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review matters to us...and we use all of them to better refine and hone our services. Do hope you will choose the Best Western Date Tree on your next visit out to Indio.

"Better than the surrounding motels"

4
09/11/2017

This hotel is better than expected when it came to cleanliness. It's located off Indio Blvd which is about a mile or so off of the freeway. Its away from any shopping centers yet still close enough to drive to food and stores. The pool is open 24 hours. Lots of parking.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Shanter, We truly appreciate you going on Trip Advisor and sharing your thoughts about the Best Western Date Tree. All of the reviews are read by Management--and then shared with each and every staff member. Put succinctly: we truly strive to make each and every stay a memorable one for all of our guests. And as you stated in the review, most of the food and shopping is within minutes of driving to. And we even have a restaurant recommendation list with step-by-step driving instructions that we pass out upon check-in. We appreciate you choosing the Best Western Date Tree for your recent stay--and we do hope you will come back and stay with us on your next visit out to Indio.

"Great Accomodations"

5
08/11/2017

This is a good place to stay. The room was clean and spacious. The staff was helpful, and the amenities were nice. I was able to use the hotel computer and printer to reprint a map when our travel plans changed. The breakfast was fantastic and lots of options.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jennifer, So glad to read that the Best Western Date Tree was able to exceed your expectations. Our goal is quite simple: have every guest who leaves are hotel wanting to return again and again. I want to thank you for taking the time to go on Trip Advisor and share your thoughts about our hotel. We truly do appreciate each and every review--and use it as a way to keep improving our hotel. And to better train all of us here that work at the hotel. We do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Great Hotel"

5
29/10/2017

The receptionist is just perfect, very kind, very welcoming. The rooms are clean and the breakfast is good. I didn't tried the swimming pool but it's a big pool. I definitely recommend this hotel. Well situated if you visit Joshua tree park.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Catwallon, What can we say: your headline brought us much succor and salubrious joy. Put simply: we strive to exceed the expectations of each and every guest who come into the Best Western Date Tree. If we can do that, and do it with full-throttled consistency, we feel very good about the sort of reviews we will get on on Trip Advisor. And while we are not perfect, and no hotel is, we will do whatever it takes to make sure every guest leaving the Best Western Date Tree is passionate about wanting to come back again and again. Or so we hope. Thanks for choosing us on your recent stay in Indio--and for taking the time to go on Trip Advisor and share your thoughts. We do hope to see you back at the Best Western Date Tree the next time you are back in Indio.

"Great stay"

5
18/10/2017

I enjoyed the staff. They went over and beyond to make our stay a pleasant one. The rooms were very clean and roomy. I was very satisfied with the price and location of hotel.I will definitely use Best Western again for our trips.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Paola, We take a great deal of pride in our staff members...and in their vociferous desire to provide the best customer service in this valley. We have won numerous awards in this area...and it is the biggest reason we have been #1 on Trip Advisor for the past 10 years. Bottom line: we strive, and on a daily basis, to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. And if somehow we fail to do that--and yes, it can happen--then we will do whatever it takes to make it right. Thanks again for using the Best Western Date Tree on your recent visit out to the Indio area--and for taking the time to go on Trip Advisor and share your thoughts about our property. We use all of the reviews as an opportunity to keep improving our hotel. We do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Great stay"

5
17/10/2017

We had a great room. Very clean and well appointed. This time we brought our pool attire and what a pleasure. Large pool area with Jacuzzi. The staff at this hotel is very good. Breakfast bar had a great balance of foods.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
JK, So very happy to read that your recent stay at the Best Western Date Tree was a salubrious one. And...that you had the time to take advantage of our large Olympic pool. We truly have one simple goal: to exceed the expectations of each and every guest who comes into our hotel. Not always easy. Not always possible. But it truly is what animates each and every staff member on a daily basis. Thanks so much for choosing the Best Western Date Tree on your visit out to Indio. And we really appreciate you taking the time to go on Trip Advisor and share your comments about our property. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Nice place to sleep for one night."

3
11/10/2017

The staff here is very nice, and we loved that they offered us dates when we checked in-it was very cute since I guess this area is known for the fruit. The rooms were average, we had a couple of bugs in our room, but it's out in the desert, so it wasn't too surprising. There wasn't an elevator (at least not one we could find), so we had to lug our cooler and bags up the stairs. Additionally, the door knob on the bathroom door was busted so the door would not close all the way. We reported it to the front desk and the person who answered seemed to not care. Overall, it was an average hotel, we would stay here again if we are in Indio again.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Clogan, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about our hotel. We use each and every review as an opportunity to better improve the hotel--and to make sure we are doing everything to exceed the expectations of the guests that come into our property. Very sorry to read that we failed to address the issue with the broken door...and that is something that we should have been on top of. And we certainly should have responded better to your bringing it to our attention. I do hope you can call me directly at the hotel and let me make it right. We value you choosing the Best Western Date Tree...and we want to have you returning to us again. And again, thanks for bringing the issue to our attention.

"08 October 2017 stay - Jim"

4
10/10/2017

We frequently stay at this BW property and find it a good value and will be staying there again. The staff is friendly and helpful and the facility is clean and the pool is wonderful. Access from I-10 is a bit tricky and a GPS would be helpful for first time visitors.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jim, Love reading that you are a frequent guest with us. Our belief is simple: if we take care of each and every guest--and exceed their expectations--we should have them wanting to return to the Best Western again and again and again. Or so we hope. We truly do have the best staff in the valley--and their commitment to providing superior customer service has won them numerous awards through Best Western and in the sort of scores we receive on Trip Advisor. Put succinctly: we care. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the hotel. Each and every review helps us keep improving our operations--and how we run the hotel. Or put another way: every review matters to us. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Best Western Date Tree Hotel"

5
05/10/2017

We make about 8 trips east each year and this hotel is always our stay spot. The hotel is clean and comfortable. The staff is always friendly and helpful. The guest rooms are attractive and comfortable. The pool area, open 24/7 is very pretty and clean. Totally enjoy our many stays here.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Eileen, Loved waking up today reading your review on Trip Advisor. Put succinctly: it gives us much succor. Everyone here at the Best Western Date Tree takes enormous pride in our hotel--and in doing everything in our power to exceed the expectations of each guest coming into our hotel. Thanks again for making the Best Western Date Tree your go to hotel in Indio. We truly appreciate and value your patronage. Also: thanks for taking the time to go on Trip Advisor and expatiate your thoughts on our hotel. Each and every review matters to us. Look forward to seeing you back at the Best Western Date Tree on your return visit to Indio.

"Nice Hotel"

4
02/10/2017

It was a nice and clean hotel. I really enjoy the pool and my daughter enjoy the Disney channel. I loved how the cleaning ladies were so kind, smiling and wishing us a happy return home. They offer help and I also like their great positive attitude. The food was delicious, the yogurt bar, and the waffles were delicious. I was here for a business trip, but took my daughter and friend, they all enjoy the stay.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Nancy, So very glad to read that our Housekeeping staff went out of their way to make you feel welcome. We truly do strive to promulgate an ethos of customer service satisfaction in all of our departments at the Best Western Date Tree Hotel. Our Mission Statement is succinct and simple: exceed the expectations of each and every guest who comes into our hotel. If we an do that, and with alacrity and consistency, then we feel very good about the guest experience--and in hopefully getting our guests to want to return again and again. Thanks for taking time out of your day to go on Trip Advisor and share your thoughts about our property. Each and every review helps us to better refine and hone our services--and to keep on improving the hotel. We look forward to seeing you back at the Best Western Date Tree the next time you are back in Indio.

"Leisure"

5
01/10/2017

Very clean and quiet. Easy on and easy off the highway with complimentary laundry rooms! The breakfast was wonderful with a large variety of items.The grounds were well maintained for our morning walk with our doggie.Lots of restaurants close by.The staff really love their jobs and it shows. The beds were very nice!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Cooperblue, What a pleasure to come into work and read such a salubrious review. It truly does bring much succor to the entire team here at the Best Western Date Tree Hotel. We truly have one simple, yet challenging, goal. And that is this: to exceed the expectations of each and every guest who enters into our hotel. Not always easy--not always possible. But this goal truly is what animates us all here at the Best Western Date Tree. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. Every review is thoroughly read by the entire staff here at the Best Western Date Tree. We value the positive ones--and take to heart the negative ones. And we are, without question, always striving to be the best hotel in Indio. Thanks again for choosing to stay with us...and we hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Pleasant surprise!!"

5
26/09/2017

VERY nice hotel with spacious room! We had a private balcony with 2 chairs and a small table which was extremely pleasant to sit out on at night.Staff was exceptionally nice and helpful and breakfast was very good. Trains close by present a bit of noise if you are sensitive but since we were so pleasantly surprised by the hotel and the room, we didn't mind at all. I always travel with ear plugs anyway and trains are better than screaming loud hotel guests!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Deborah, So very nice to read that we exceeded your expectations. We truly have one simple and salient goal here at the Best Western Date Tree--and that is this: have each and every guest wanting to return again and again. We do that, and with 100% consistency, then we will feel we are on the right track. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. It helps us to see--and rather clearly--what we are doing right...and what we can be improving on. And all of the reviews are passed along to our entire staff. Great way to keep everyone excited about the hotel--and what our guests are saying. And we also provide noise cancelling earplugs at the desk to any guest who might be sensitive to the trains across the highway. But normally not an issue. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"American legion riders rally weekend"

5
24/09/2017

This is a typical best western,from the grounds to the room every thing is fist rate ,what used to be continually breakfast is now a full breakfast,you still have to help yourself and fix waffles but they have pancakes now and more choices of food The room was clean and did not smell of cleaning fluids,with a 40 inch flat tv and a DVD player with a larger selection of movies,i believe free. The AC had a adjustable thermostat and worked flawlessly ,the room had a microwave,coffee maker and refrigerator. Breakfast was ready at 6am.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Larry, We really loved hosting the American Legion Riders this past weekend. The folks were amazing...and the bikes a thing of beauty. Thanks for choosing to stay at the Best Western Date Tree for this event--and for taking the time to go on Trip Advisor and share your comments. We truly read each and every review posted--and have a goal of striving to exceed the expectations of each and every guest who come into our hotel. Really do hope we will see you back at the Best Western Date Tree the next time you are back in Indio.

"Great hotel!"

5
20/09/2017

I stay in this hotel whenever I travel to the area. I know I will recieve quality care and comfort. I travel with my two dogs and there is never an issue that my dogs are with me. The staff that assist me and the staff I see working around the hotel are always friendly and helpful.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Cat, We are so pleased that you have chosen to stay at the Best Western Date Tree on your recent visits out to Indio. Having repeats guests that return again and again to our property is something that makes us very happy--and fits in exactly with our goal of striving to exceed the expectations of each and every guests who enters into the Best Western Date Tree Hotel. Thanks so much for taking the time to go onto Trip Advisor and leave your comments about our hotel. We use all of the feedback--both the positive and the negative--to better improve how we run our hotel. Look forward to seeing you back at the Best Western Date Tree the next time you are back in Indio.

"Love this place!"

5
19/09/2017

I just love this place and can't stay anywhere else. It is perfect in every way. The service, amazing. The cleanliness, spotless. The location, on the spot. When you travel with family and small children, there is so much to worry about, but this place I feel like takes the worry away. The rooms are so convenient for family, especially the suites. The pool is perfect, has grill right there. The kids can swim while you grill hot dogs. And it is beautiful. It is old Palm Springs as in the movies. Can't say enough good things about the staff. Aaron is our guy. Thank you to everyone who entertains a crazy moms every request and makes it a vacation for me too.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Yelena, Let me just expatiate these three words: always stay here. Wow: reading your review was very edifying--and has us all feel we are on the right track here at the Best Western Date Tree Hotel. We truly do have one salient goal. And that is this: to exceed the expectations of each and every guest that come into our property. This drives us. This animates. This pushes us. And anything less...and we are not satisfied. So glad you have enjoyed staying in our suites--and have appreciated our pool. And yes: we are aiming for mid-century Palm Springs vibe at the Best Western Date Tree. Thanks again for taking the time to go on Trip Advisor and share your thoughts about our property. We truly appreciate the feedback--and use it to keep on improving our hotel. We do hope to see you back at the Best Western Date Tree the next time you are back in Indio.

"Very Comfortable"

4
03/09/2017

Our stay was very enjoyable. The buildings and grounds are immaculate. Our room was pretty much standard for a Best Western, The beds were great, the furnishings well-maintained, and the AC, TV, DVD mini fridge and coffee pot all worked as advertised. The most pleasant surprise was the complimentary breakfast, probably the most complete and good-tasting one I've had in a hotel in ages. The salsa for the scrambled eggs was definitely home made and outstanding. As we were checking out, the manager, who was very friendly and helpful was conversing with another couple, in, of all things, fluent German---another surprise one would not expect out here in the desert. It made this couple's morning as German speakers are pretty rare in the U.S. I would stay here again.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
WB, So very glad to read that your recent stay at the Best Western Date Tree was a salubrious one. We truly pride ourselves on delivering exceptional customer service--and in striving to exceed the expectations of each and every guest who comes into our property. And yes: our Front Desk Manager, Jacob, is known for his customer service acumen--and his ability to converse in German is something that sets him apart. So glad you got to see him in action. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Your review really allows us to better focus on what we are doing right--and on what we could be doing better. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Great services"

5
31/08/2017

This location is great and so was the serveries my family loved it had 4 rooms booked. The pool was awesome we where able to grill eat and swim this is our 3rd time staying here the staff is great took care of all our needs .

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Armando, Hey...3rd time is the charm. We truly love to hear such positive raves from our repeat guests. And it helps us(an in a big way)on our simple and salient goal--that being: to exceed the expectations of each and every person who comes into the Best Western Date Tree Hotel. As we have said before, and will expatiate again, it is not always easy. That said, it truly is what animates each and every employee here at our hotel. And a review such as yours helps us feel we are on the right track. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. It means everything to us. We hope to see you back at our hotel the next time your family is back out in Indio.

"Great Stay"

5
25/08/2017

This was a half-way stop for us on our trip to take our Granddaughter to college out of state. There seemed to be very few guests while we were there and I enjoyed having the pool to myself after driving all day. The only complaint I had was the lower than preferred water pressure in the shower. Breakfast was plentiful.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Linda, So glad you stopped at the Best Western Date Tree on your trip with the Granddaughter to college. Sure to be a memory with you that she will not forget. And so very glad to read that we were able to exceed your expectations. We truly do have one simple and salient goal: have every guest who checks in with us wanting to return again and again upon their departure. A satisfied and content guest brings us much succor. And this is something we strive for each and every day. Do hope the rest of your trip went well...and that the hand-off to college for your Granddaughter went smoothly. We hope to see you back at the Best Western Date Tree the next time your travels bring you into Indio.

"Summer retreat"

5
18/08/2017

Back again for our summer getaway!! love this hotel, the front desk staff is exceptional (Jacob, Jessica) always ready to assist, housekeeping does a great job of keeping rooms clean and fresh and breakfast is always kept full and hot with a wide selection of breakfast items!! The renovations are looking really good and don't forget the free DVDs available at the front desk for all guests!! It's like being with family! My husband and I really enjoy staying here!! Thank you Aaron and staff!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Msokols, So nice to have you back at the Best Western Date Tree! And thanks for the shout out on the renovations. We have used the slower summer months to get almost 77 rooms of new furniture and carpet--and to do some extensive work on the exterior of the property. And...still more to come. We have a plan to enlarge our breakfast room and make it more expansive and open. Just having to wait for the City of Indio to approve some final plans--and we will be getting started. We truly appreciate your loyalty to the Best Western Date Tree--and for taking the time to share your thoughts about the hotel on Trip Advisor. We have one simple, yet not always easy, goal. And that is this: to exceed the expectations of each and every person who come to the Best Western Date Tree. Anything less...and we have failed. Glad the summer trip through Indio went well...and hope the rest of vacation was as salubrious. We will look forward to having you back in 2018.

"Meh"

3
16/08/2017

This was a middle-of-the-road hotel. The AC worked well, most importantly, and parking was easy. The staff when we checked in were weirdly hostile. I asked what the hours for breakfast were, and she huffily told me she'd get to that, and then went into a 5-minute speech about the hotel. I was in room 121, and someone in another room who clearly wanted to call 1-213-... kept forgetting to dial 9 and dialed our room several times in the middle of the night. The staff were unwilling to help, or offer any sort of refund. Of course they could easily prevent the problem by requiring guests to push another button, like the pound key, in order to dial in between rooms. Breakfast was okay. Not a memorable place.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Sftraveler, I am very, very disappointed to read about your recent stay with us. We truly pride ourselves on exceeding the guests expectations each and every time. And in your case: we dropped the ball. Big time. I do hope you will contact me directly at the hotel. Put succinctly: I WILL MAKE IT RIGHT. Our goal is a simple one: to make want to return again and again. I really do hope you can contact me so that I might have another chance to win you back over to our hotel. Thanks again for taking the time to go on Trip Advisor and make us aware of the issues you encountered.

"Excellent trip"

5
10/08/2017

Upon my work trip I must say the experience was great. The hotel was very clean , breakfast very prepared and the stay very comfortable I recommend the hotel to any one traveling to La Quinta or near by Best Western your stay I promise you will agree

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Virgil, So very pleased to read that the Best Western Date Tree exceeded your expectations. That truly is our goal each and every day--and anything less and we have dropped the ball. We take a great deal of pride in our hotel. And even more: in providing a stay that, one hopes, brings forth a feeling of salubrious succor. Thanks so much for going onto Trip Advisor and sharing your thoughts about our hotel. It truly does help us to hone what we are doing right...and point to areas in which we can be improving. We do hope you will return to the Best Western Date Tree on your next visit out to Indio.

"Gives more, charges less: Good choice."

4
26/07/2017

We were greeted warmly and our reservations were all correct. Bowls of fruit and coffee were available, and their breakfast is truly a step above most other BWs where we have stayed. Our problem is that the accessible room was as far away from everything else as it could be. Ice, pool, front desk, breakfast room etc. We didn't use the pool for that reason. The whole first building was closed for renovations so that must be taken into consideration, but if they will still put those rooms at the far end of the building, my complaint remains. BW Long Beach had much better showers, but that is the only way they were outclassed.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jacci, Thanks so much for taking the time to expatiate your thoughts on Trip Advisor about the Best Western Date Tree. Each and every review is so valuable to us...and truly helps us to give the best possible experience to our guests. We have one salient goal: to exceed the expectations of each and every person who walk through our doors. We strive for this. We expect this. We demand this of ourselves. As to your point about the ADA rooms: we have do have them much closer to the lobby area in building 1. But as you saw, we are in the midst of renovating rooms in the hotel--and that building was out of order. But it will be back available in the next 2 weeks or so. We hope to see you back at the Best Western Date Tree on your return visit out to Indio. Our hope is to make a loyal guest out of each person who stays at our property.

"Best Breakfast"

4
24/07/2017

The fresh strawberries and blueberries were a great addition to an already outstanding breakfast. We enjoyed our stay and it met our basic needs while traveling: good bed, clean room, pet friendly with not fee, helpful staff, and wonderful breakfast. The hotel is a bit dated, but that's okay. They are currently remodeling.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Terry, Love to read that our breakfast was satiating and satisfying. We truly do believe that we have the best FREE hot breakfast of any other hotel in this valley. And we take a great deal of pride in the cornucopia of items that are put out each morning. Also: we will be expanding our breakfast room in the next week or so--and once that renovation is complete it will be a much, much nicer room for our guests to enjoy. And yes: the Best Western Date Tree is in the midst of renovation to the exterior and interior of the hotel. We expect to be nearly 90% down with everything by early September. As it stands so far, we have had minimal impact to our guests during this process. We truly do appreciate you taking the time to go on Trip Advisor and expatiate your thoughts about the Best Western Date Tree Hotel. We take each and every review very seriously...and use them to keep on improving our operations. Please be sure and visit the Best Western Date Tree the next time your travels bring you back into Indio. We truly value all of our repeat guests.

"Older motel, internally updated and well maintained."

4
22/07/2017

The pool is open 24 hours. The place felt like an old studio apartment building converted into a motel. People seemed to be living there. The room we got had been recently updated with lots of faux granite in the bathroom. Clean and comfortable.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Alice, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We truly have one salient goal. That being: to exceed the expectations of each and every guest who come into our property. Anything less...and we are not satisfied. And you are correct: this summer we have done some pretty extensive renovation on the exterior and interior of the hotel--and will be expanding our breakfast room in the upcoming month. So yes: lots of changes--and we believe our guests will appreciate them. We do hope you will choose the Best Western Date Tree the next time you are out in the Indio area. We take a great deal of pride in our repeat guests returning again and again. It truly is what makes this hotel so special.

"Great pool for a hot summer day"

5
17/07/2017

Traveling across the desert during the summer is not one's favorite part of vacation, but I found a bit of an oasis in Indio, CA. This Best Western has a large crystal clear pool that is kept open 24 hours a day. An evening dip was just what I needed to relax at this just off I-10 hotel. A good night's sleep was followed up with a big complimentary breakfast. With a great cup of coffee in a to-go cup I was ready to continue my traveling. Thanks Best Western for your friendly service too.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Carol, Ahh yes: nothing like a dip in our pool during the evening hours in summer to bring on a salubrious sense of joy. It really does do wonders in this sort of heat. And yes: we specifically allow it to be open 24 hours so our guests can enjoy whenever the mood hits them. (Also helps that our pool is far enough from any guest rooms to mitigate any sort of noise issues.) Really want to thank you going onto Trip Advisor and sharing your thoughts about the Best Western Date Tree Hotel. We strive each and every day to exceed the expectations of each and every guest who come through our doors. It may be a herculean task to achieve that 100% of the time...but we truly do see anything less than 100% as failure. Glad to hear that you enjoyed our full-hot breakfast and the alacrity of our award-winning staff. We take a great deal of pride in the Best Western Date Tree Hotel--and in the way our guests feel upon checking out of our property. Hope to see you again at the Best Western Date Tree the next time your travels bring you back into Indio.

"Desert Oasis-Best Western Date Tree Hotel"

5
11/07/2017

Best choice for the area, especially in the summer. Well-appointed property, easy access to Route 10 and Fred Waring thoroughfare. Very nice room with all the accessories. Friendly staff. Great breakfast. Pool out front. I am recommending this hotel to others and plan to return when visiting family in the Coachella Valley. Outstanding value.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Sharonn, Wow: love the moniker of Desert Oasis. That makes us smile. Truth be told, however, we really do see the Best Western Date Tree as that sort of oasis in Indio--and it is EXACTLY the sort of ethos we want to impart to each and every guest who comes into our property. We are right in the midst of renovation on our rooms: new furniture, new carpet, new wallpaper. And we are going to be enlarging our breakfast room. So yes: even more changes to make this an even more inviting place to stay. Thanks so much for choosing the Best Western Date Tree on your trip out to Indio...and for taking the time to go on Trip Advisor and share your thoughts about our property. We do hope to see you back here the next time your travels bring you back to Indio.

"Great Place to Relax after a long drive"

5
10/07/2017

Hotel was wonderful and very quiet. Good breakfast and seating outside to enjoy the morning! It was nice to know the pool was open 24hrs and that they had a great selection of movies to watch. Staff was helpful and friendly.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jenn, We really want to thank you for choosing the Best Western Date Tree on your recent stay out to Indio. Our goal is a simple one: to exceed the expectations of each and every guest who come into our hotel. Not always easy. Not always possible. But it is, and without any question, the number one goal of each and every staff member at the property. As we see it: if we can exceed your expectations, then you will want to return to the Best Western Date Tree again and again. Truly appreciate you taking the time to go on Trip Advisor and leave your thoughts about the hotel. And we do hope to have you back at the Best Western Date Tree the next time you are traveling back to Indio.

"Great staff!"

5
09/07/2017

Jacob at the front desk was able to check us in early, and we'd been driving all night so that in and of itself was amazing. He was super friendly and helpful. And maintenance guys Robert and Jeffrey saved us with fixing cooling system in room. Staff at this hotel made our stay great!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Reniem, So great to read that Jacob, Jeff and Robert were able to exceed your expectations. We truly pride ourselves on our award-winning customer service--and the ethos of making every guest feel like family. Sorry you had to experience any AC issue...and especially with 115 degree heat. But we have a great Maintenance team and they certainly can install a new AC unit if they cannot get it running. Thanks so much for choosing the Best Western Date Tree on your visit out to Indio--and for taking the time to go on Trip Advisor and leave a review. We truly count on these reviews to keep improving and honing our guest operations. We look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Rest and Recovery at Date Tree"

5
27/06/2017

After a long exhausting day of driving through the blazing heat of Southern Arizona then on into the continuing inferno of the Salton Sea Indio area, it was very welcoming and comforting to call it a day at the Best Western Date Tree. The front desk gentleman greeted us with such a compassionate, helpful, yet professional attitude. The room was extremely comfortable and cool. The breakfast was the most comprehensive we've ever found at any motel or hotel. In addition to hot prepared eggs and meats, they also had fresh fruits including sliced strawberries and blueberries, plus many other morning choices. An over all great place to stay.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Andy, Ahh yes: summer in the desert! Some love it. Some hate it. Some endure it. So very happy to see that the Best Western Date was able to exceed your expectations on your recent stay with us. We truly do pride ourselves in delivering award-winning customer service and in making each and every guest feel like family. And we really are happy that you appreciate our breakfast. We have a plethora of breakfast choices that we feel will satiate almost any traveler. Also: we are planning to enlarge the breakfast area and give more seating starting in July--and will be an even better set up when are done. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We truly value(and appreciate)all of the reviews that are posted--and use them to better improve our property. Hope to see you back at the Best Western Date Tree the next time you are out in Indio.

"great room, great price"

5
22/06/2017

We stayed only one night but room was very clean and price very reasonable. Front desk was very accommodating for my handicapped sister. Room clean and beds comfortable. Breakfast was super. They want too many characters and I have said enough.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jean, Thanks so much for choosing the Best Western Date Tree on your recent trip out to Indio. We have one simple and salient goal: to exceed the expectations of each and every guest who comes into our property. As we see it...anything less and we have failed. So glad to read you appreciated our award-winning Front Desk staff and that we were able to assist with the needs of your sister. Do hope that you will return to the Best Western Date Tree on your next visit out to Indio.

"Awesome"

5
21/06/2017

Good service, friendly atmosphere. Clean rooms and bathroom. Swimming pool was a good size. Comfortable bed and the breakfast was by some of the best I have ever had in a hotel! High recommend it to other peeps

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Claudia, We truly appreciate you taking the time to go on Trip Advisor and expatiate your thoughts about the Best Western Date Tree Hotel. Each and every review--the positive and the not so positive--is read to all staff members. And for one cogent reason: we want to keep improving our hotel--and providing the best possible experience for our guests. And thanks for the shout out on our breakfast...we truly do feel we offer one of the best breakfast options of any hotel in this valley. And we are planning to enlarge the breakfast room this summer--and thus give it a much larger feel than what we currently have. We truly appreciate you choosing the Best Western Date Tree on your trip out to Indio--and hopefully we will see you again the next time your travels bring you out into Indio. Our goal is simple: to have each and every guest wanting to return again and again.

"Best Hotel in Indio!"

5
21/06/2017

This is the best hotel in Indio. The staff is so nice, very friendly and accommodating. The room was super clean and spacious and the hotel location was very convenient for our planned activities. We will stay here again for sure!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Stacie, So very glad to read that your recent stay at the Best Western Date Tree was a salubrious one...and that is provided much succor. We truly do strive--and on a daily basis--to exceed the expectations of each and every guest. And while we may never be 100% on that goal--and not sure any hotel ever is--it is something that animates and drives us on a daily basis. As we see it, anything less and we have dropped the ball. Also want to thank you for taking the time to go on Trip Advisor and sharing your thoughts about the Best Western Date Tree. We take these reviews very seriously...and share them with our entire staff. We do hope to see you again at the Best Western Date Tree on your next trip out to Indio.

"our trip to see the grand kids"

5
05/06/2017

excellent exceded our expationes. would highley recommend this hotel. the staff cared about making their guests comfortable the grounds were great and the room was clean and smelled fresh it was hot outside but the air con worked great

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Mr. Freeman, We have one salient and succinct goal. And that is this: to exceed the expectations of each and every guest who comes into the Best Western Date Tree. Anything less...and we are not satisfied. So yes: reading your review on Trip Advisor was exactly the sort of response that helps feel like we are on the right track. We truly do have a staff that is focused on giving superior customer service to each person they encounter at our hotel. There is a lot of pride in this hotel--and ensuring that our guests check-out feeling that they will want to return again and again. Again, thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review is read by our entire staff--and used to further enhance our operations at the hotel. We do hope to see you back at the Best Western Date Tree on your next trip out to Indio.

"Highly recommended!"

5
31/05/2017

Great place to stay in Indio! We didn't expect much when we booked this hotel, however, it exceeded our expectations! The value is excellent..the breakfast is pretty good. The staff is super friendly and helpful. This location is also pet friendly! We will definitely book this hotel when staying in the area.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Dong, We truly do have one salient goal here at the Best Western Date Tree Hotel--and that is this: to exceed the expectations of each and every guest who comes into our hotel. It is our mission. It is our mantra. It is our goal. Put succinctly: anything less and we have failed. So yes: very please read your review on Trip Advisor this morning. And we truly appreciate you taking the time to express your thoughts about the Best Western Date Tree Hotel. Each and every review matters--and is read by our entire staff. We will look forward to having you back at our hotel the next time your travels bring you back into Indio.

"time well spent"

5
29/05/2017

I invited family members to join us at this hotel for a B B Q and pool fun witch turn out great. this hotel also provides free breakfast . and I must say was not your norm. the breakfast was great. all family members were very satisfied . we are ready planning our next stay.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Jerry, Very pleased to read that the Best Western Date Tree was able to exceed your expectations. We have one salient goal: to have each and every guest upon check out wanting to return again and again to our property. Anything less...and we are not satisfied. Thanks for taking the time to go on Trip Advisor and share your experience with us. And we hope that you will choose the Best Western Date Tree on your next visit out to Indio.

"No bug please"

1
28/05/2017

Please pay attention on cleaning service. I hope no more bug if one day I stay at BW hotel. I cannot slept very well that night because I was wondering if there will be another bug. Please make sure vacuum the bed frame, under bed at least once a week, make sure

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Erryh, I am very sorry if you experienced any issue with a bug on your last visit to our property. We take a great deal of pride in the cleanliness of our hotel--and especially our guest rooms. In fact, our housekeeping staff has been recognized by Best Western for their outstanding cleaning skills on every inspection we have had. That said: we are in the desert and it is a part of life that desert bugs can be around. We have a very proactive approach with a pest control company that is on our property twice a month for all spraying issues. I do hope you will contact me directly at the hotel so that I can make it right by you. Bottom line: we want you to be 100% satisfied and we failed on this most recent visit. We do hope you will give us another chance to serve you on your next trip out to Indio.

"EXCELLENT PLACE"

5
22/05/2017

I'm a local and a Best Western Diamond member and when it comes to staying at Best Western there's no other place I'll rather stay than Best Western. When it comes to summer time here in the Coachella Valley sometimes we'll stay here to enjoy they're MASSIVE Swimming pool, it's great to get away and enjoy a beautiful pool in the very cool air conditioned rooms. For great food El Campanario next door is really good.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Michelle, We really appreciate your loyalty to the Best Western Date Tree--and allowing us to serve you over the past few years. And so glad to see that you are a Diamond Member with the Best Western Rewards program. Truly a great way to earn free nights at any Best Western property. Our goal is a saliently simple one: to exceed the expectations of each and every guest who comes into our property. Even more: to keep them wanting to return to the Best Western Date Tree again and again. Thanks so much for taking the time to go on Trip Advisor and excogitate your thoughts about our property. We use each and every review as a training tool with our entire staff to keep improving the hotel. Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"great hotal and staff!!"

5
17/05/2017

We stayed during coachella weekend! I love it! staff, breakfast, easy check-in... everything was perfect! I didnt go the pool, it was too hot... but for being a busy weekend, the pool only had 2 or 3 people at whole weekend. Hotel look is way better than the pictures! i will definately will recommend to friends and stay at this hotel next time im at coachella!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Fons, Nothing like Coachella Weekend to get the excitement going. Hope you enjoyed the concert. And yes: we really do feel the Best Western Date Tree is a hidden gem--and that once guests discover us they will want to come back again and again. We have one salient goal: to exceeded the expectations of each and every guest who come into our hotel. Anything less...and we have failed. Appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We truly need each and every review to help us keep improving our services. Look forward to seeing you back at the Best Western Date Tree on your next visit out here.

"Just an overnight with puppies"

4
16/05/2017

even though they was renovating the location, it was quite and clean. They gave us a room that was very convenient to walk the dogs. We make this our go to place each time we travel in that direction.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Captnkidd, Love your moniker. So glad you have once again chosen the Best Western Date Tree on your recent stay in Indio. We truly appreciate the loyalty. And yes: we are in the midst of some renovation on the exterior and interior of the hotel. That said: we will have it so no guests are disturbed by any of the activity going on. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Each and every review matters immensely to us--and helps us to achieve our main goal. And that is this: to exceed the expectations of each and every guest who comes into our property. Look forward to seeing you and your puppies back at the Best Western Date Tree on your next visit out to Indio.

"Great hotel with large pool"

5
14/05/2017

Very nice hotel on extensive grounds with LARGE swimming pool. While rooms are somewhat dated, the one assigned was well taken care of with an upgraded bathroom. Would not hesitate to stay during future visits to the area.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Randy, Thanks so much for taking the time to go on Trip Advisor to share your experiences at the Best Western Date Tree Hotel. We truly value each and every review--and use them to better improve our property. We are in the midst of renovating our guest rooms--new carpet and furniture and lighting--and expect to have this fully completed by the end of August. We truly have one simple and salient goal: to exceed the expectations of each and every guest who come to stay with us. Anything less and we have failed. We look forward to you coming back to the Best Western Date Tree on your return visit out to Indio.

"Coachella 2017 visit"

5
29/04/2017

My husband & I go to Coachella every year for our anniversary and this year marks #11! We've been staying at the Date Tree Best Western since 2013. We've stayed at a lot of hotels in Indio, Palm Desert & Palm Springs area & we really enjoy the Date Tree BW. Once we discovered this gem, this is our place! It's super close to the Polo Field so we save a lot of time logistically getting to the festival (plus the hotel has a shuttle service)!!!! It's located right off the 10 freeway and close to local grocery stores for any necessities you have to pick up or restock. Driving in, check in is super easy! They just remodeled their lobby with a more modern look. I really like the new furniture and open space business center. Upon checking in they gave a thoughtful goodie bag with Gatorade, muffin and other little snacks. Their staff is always so friendly and helpful. Parking is easy, you can pull up to your building so unloading/loading is super convenient. We always get one of the suites which is nice because it has a comfy living room area with a full kitchen with 3 barstools, a shower + jacuzzi tub and large bedroom. This year they've made a few renovations. All the suites have nice plantation shutters instead of the curtains. It's a nice upgrade and I enjoyed cracking open a few blinds, while still feeling like I had privacy. The kitchen also looked like it had a facelift as well. I've always loved the pool at this Best Western! It has a pretty landscape of palm trees but not a lot of trees that blow debri in the pool. There are plenty of lounge beds to lay out (my favorite), plus they have 3-4 tables with tropical straw umbrellas if you want to eat/drink in the shade. The pool & Jacuzzi area are always very CLEAN and even when a lot of people are out, I never feel like it's over crowded. I've enjoyed many screw drivers floating away in this pool! Extra bonus…. There is an awesome taco lady by the poolside! Martha makes some killer tacos and ribs! For being one of the biggest party weekends of the year, the hotel is super quiet and everyone is very respectful.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Val, So glad to have you back at the Best Western Date Tree for another Coachella Concert Weekend. Put simply:April is a month of concerts here in the valley...from Coachella two weekends and then ending up with the Stagecoach Country Festival at the end of the month. We truly appreciate your loyalty to the Best Western Date Tree--and we are very pleased that we were, once again, able to exceed your expectations. This truly is our goal each and every day at the hotel. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We will look forward to seeing you back at our hotel for the 2018 concerts.

"Great spot!"

5
27/04/2017

This was my second stay at "Date Tree". It is a dog friendly hotel and has a very nice grassy area for my small dog. It stood out from my stay last year because of the wonderful breakfast they serve. Very comfortable beds too!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
KC, So glad that you and your dog discovered the Best Western Date Tree--and our large grass area out front. We truly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. Our goal could not be any simpler--and any harder--than this: exceed the expectations of every guest that comes into the Best Western Date Tree. We strive for it. We aim for it. We desire it. And hopefully on your recent visit we achieved it. Hope to see you back at the Best Western Date Tree the next time you and your dog are out in the Indio area.

"The Best"

5
26/04/2017

We are senior citizens and were in need of a hotel that accepted 2 small dogs while our RV was being repaired. What an amazing stay. Everyone was helpful and the service was exceptional. Room was quite large with refrigerator (we needed for our diabetic dog insulin) microwave and all the other touches a traveler needs. The office attendant Jacob was a delight and made us feel like we were important. We had to lengthen our stay because repairs took longer than expected, five days instead of one. Breakfast had so many things to offer from hot to cold. Pool was heated and refreshing. Arron, the hotel manager was so helpful and gave us some special rates due to our unusual circumstances with the RV. We absolutely would stay at this Best Western for the overall wonderful experience. Thank you Arron and Jacob. The Quesada's

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Mr. & Mrs. Quesada, What a delight it was having you staying with us at the Best Western Date Tree Hotel. And yes: I understand the frustration--and helplessness--of having a car break down while on vacation. It truly can ruin a vacation. Very glad to read that Jacob provided you both with some succor and his award-winning customer service. We truly have one salient goal: exceed the expectations of each and every guest who comes through our doors. While we cannot always claim to be 100% on this...we certainly have the bar set to achieve it each and every day. Truly appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We truly value--and need--each and every review. It just helps us keep improving and honing what we do here at the hotel. Glad to see the RV finally got fixed--and you could proceed on your vacation. We do hope to see you back at the Best Western Date Tree on your next visit out to Indio.

"Family visit"

5
22/04/2017

This would be the first time coming back since last August. My Mother - in - Law past way. She was the main reason My Wife and I stayed here. The staff welcomed us back like family. Jacob gave my wife his sympathy over the lost. She told me that was sweet that he remembered why we stayed last. The hotel was crowed with visitors for the Coachella Festival. It was nice to see people having fun. The room we got was a suite. It was clean and comfortable. The housekeeper came to our room asking if we need anything more. She said she was busy, but wanted to make sure we were set. I wish I could remember her name. She was angel. If you are looking for a place to stay in Indio, do your self a favor stay at the Best Western In Indio. Very Good People.

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
JC, So sorry to read about your Mother-In-Law passing away. And so pleased to read that Jacob welcomed you back like family--and his response to what happened. We take a great deal of pride in the way our staff treat each and every guest--and in truly making everyone feel like family. Truly appreciate your loyalty to the Best Western Date Tree. It is much appreciated. And thanks again for taking the time to go on Trip Advisor to share your thoughts about our hotel. We value each and every review. We do hope to see you back at the Best Western Date Tree the next time you are in Indio. And please give my deepest condolences and sympathy to your wife on the passing of her mother. Nothing more painful than the loss of a parent.

"Our favorite hotel"

5
19/04/2017

Back to our favorite hotel for the horse show! This is the best place in Indio and our favorite place to stay. The staff as always is friendly and courteous, Jacob and Jessica, are an added asset. Housekeeping headed up by Martha is very efficient and always there for you. Breakfast is included and a wide selection is available. This is our go to hotel and we would never even consider anywhere else!!

woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
Msokols, Yes: the Hitts Horse Show is a very big event in Indio--and something that we are very proud to be a host hotel for. We truly appreciate your loyalty to the Best Western Date Tree--and the fact that you keep returning year after year. We truly do strive to exceed the expectations of each and every guest who come into our hotel. Anything less...and we have failed. Thanks again for taking the time to go on Trip Advisor and share your thoughts about our hotel. And we will most assuredly look forward to your return visit to the Best Western Date Tree on your next vacation out here.

"Over The Hill"

2
17/04/2017

Used to love this place for its quiet nostalgic feel. But this visit, I couldn't open my balcony door because the neighbors were have a huge pot party. What a stink. And in the parking lot drunk young men were shouting and walking around. Security was non-existent. Plus the price of a room has shot up. I'm not coming back.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Tim, So very sorry to read about your recent experience at our hotel. We pride ourselves on exceeding the guest expectations--and providing a salubrious and comforting stay. And in keeping our repeat guests happy. On this trip for you...we failed. I do hope you will contact me directly at the hotel so I can make it right. We are right in the middle of the Coachella Concert event that takes place of the 3 weeks in April. And yes: the prices are do go up for the ENTIRE valley. As for smoking: we are a 100% NON-SMOKING hotel and we do charge $300 for anyone smoking inside the hotel. That said, people can smoke outside on the balconies. Bottom line: we want you back! And I will do whatever it takes to get you back into our hotel. Thanks so much for going on Trip Advisor and sharing your recent experience with us. And I truly hope you will give us another chance to show you why we are the #1 rated hotel in Indio.

"Great place for Coachella! (And any other time!)"

5
13/04/2017

This place is a gem in Indio. I stayed here last year for Coachella. It's very well organized and managed. Check in was a breeze, no small feat considering it was wk 1 of Coachella -- make sure you try the dried dates! There's free breakfast which was very welcome nourishment. The rooms were very comfortable, AC worked great, and the pool area was well kept. The GM, Aaron, is so accommodating and wants you to have a great time! You can tell that all the staff care about providing you the best service possible, and they certainly do that!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Tom. Ahh yes: nothing like a little relaxation over the Coachella concert weekends. Really happy you are a repeat guest--and that you have found your times at the Best Western Date to be salubrious. Our goal cannot be any simpler than this: exceed the expectations of each guest who comes into our property. If we do that--and do it consistently and with alacrity--then we feel very good that our guest will want to return again and again to the Best Western Date Tree. Hope you enjoyed Weekend 1 of Coachella--and got to experience Lady Gaga and Radiohead. And thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We will look forward to seeing you back at the Best Western Date for 2018 Coachella.

"5 stars"

5
12/04/2017

All employees were very nice and friendly. The hotel was clean but the pool, jacuzzi area it was not so great needs more maintaining. Need to keep clean and water quality it was ok. Could it been better.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Dayan, Really appreciate the 5 Star rating--and very pleased that we were able to exceed your expectations. I do apologize the issue with the pool area--and something I am assuming was caused by all the recent wind in our area. That will blow all the airborne dust and debris into the area...even after it has been cleaned. We have a professional pool cleaning company and they do our pool 6 days a week. The pool area is our focal point...and we take a great deal of pride in it. And we certainly do NOT want anyone walking away feeling it was not 100%. Thanks again for choosing the Best Western Date Tree on your recent stay with us. We do hope to have you back at our hotel the next time you are out in Indio.

"Happy"

5
09/04/2017

it was a great stay, excellent room and service, the view of the pool at was really nice, i loved the Jacuzzi. i really liked the shutters made the room feel airy and cool. Breakfast was great, i loved the dates

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Nubia, We really do hope that we were able to exceed your expectations on your recent stay at the Best Western Date Tree Hotel. That is our goal each and every day--and we take a great deal of pride in going after that with assiduous gusto. And let me thank you for taking time out of your busy day to leave a comment on Trip Advisor about your recent experience at the Best Western Date Tree. Every review is a chance for us to keep improving and fine tuning our operations here at the hotel. Thanks again for deciding on the Best Western Date Tree for your recent stay in Indio. Even more: we do hope you will decide to stay with us again when your travels bring you back out to Indio.

"Great Pool, Nice Hotel"

4
07/04/2017

The location wasn't great. We had to drive to go anywhere. The pool was excellent! Staff were good. They had DVD players in the rooms and free movies to borrow in the lobby. Good breakfast. We would stay here again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Bill, We want to thank you for taking your time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Each and every review--the good and the not so good--are vital to the success of this hotel. It truly allows us to see(and in real time)what is working...and what we need to improve upon. And yes: we are not a hotel in which you can walk to restaurants or shops--but then again, most hotel in the valley(unless your are in downtown Palm Springs)have the same situation. And most places are only a five to ten minute drive from our hotel. Glad you decided on the Best Western Date Tree for your stay--and we do hope you will stay with us again the next time you are in Indio.

"Time to remodel"

3
05/04/2017

A large motel with two-story buildings without elevator. We drove passed the office without notice any sigh. Dark colored furnitures make the room less attractive. Breakfast bars are over crowded. Although front desk staff are well prepared for questions about local activities and restaurants and dates in the office are testy, my overall impression is the time to remodel.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Zhida, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about our hotel. As for the remodel: we are constantly updating the hotel. And we just completed a major landscape and lighting and exterior renovation this past month. And yes: we will be starting inside of our rooms over the slower summer season. I do hope that you will give us another chance. We really do want to win you back--and exceed your expectations. We pride ourselves on our customer service and what the hotel has to offer.

"Very nice experience"

5
04/04/2017

Stayed one night in order to visit Anza Borrego early the next morning. Staff at check-in and check-out were super nice and professional, and when we asked for extra blankets and help with the air conditioner, someone was sent promptly. The room and bathroom were clean and comfortable; the hotel was quiet and we slept well. The breakfast buffet was diverse, plentiful and better than average. The only complaint would be that the air conditioner was still not ideal - with a first floor room, we did not want to leave the window open (which we had done the prior evening in Desert Hot Springs). It cycled on and was too cold, then cycled off and was too quickly suffocating. I would definitely stay here again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sb, One salient goal here at the Best Western Date Tree: to exceed the expectations of each and every guest who comes into our property. Reading your review helps feel we are on the right path. Will never claim to be perfect--and no hotel can be-- be we sure do strive to meet this goal on a daily basis. So glad you discovered the Best Western Date Tree and we will look forward to having you stay with us again the next time you are in Indio. And thanks again for taking the time to go on Trip Advisor and share your thoughts. Much appreciated!

"Beautiful property"

4
28/11/2016

This hotel is located on beautifully landscaped property. The room was up to Best Western standards. 2 of the 3 members of the staff appeared to be disinterested therefore I didn't really feel appreciated as a guest. Totally unsecured wifi (no password required) is a bit troublesome.

"Location great/ value excellent"

4
21/11/2016

Going to concert at casino and rooms very expensive. We were 5 minutes aeay and price excellent. We have stayed before and rooms nice, pool and spa nice and hot breakfast really good! Excellent customer service and close to Mercarios our fav Mexican Restaursnt.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Barbara, So very glad you decided to stay at the Best Western Date Tree on your concert weekend getaway. We truly do feel we offer the best value--and the best customer service--of any other hotel in the Indio area. One salient goal: to exceed the expectations of each and every guest who comes through our doors. Not going to say we are always 100%...but we sure do strive to be. Happy to see that you have been a loyal customer to the Best Western Date Tree. We truly value that--and deeply appreciate it. Thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Any and all comments are used to better improve and fine tune the hotel. Have a great Thanksgiving! And we look forward to seeing you back again at the Best Western Date Tree the next time you are in Indio.

"Coachella/Desert Trip"

5
20/11/2016

This is where AEG/GoldenVoice puts us up when we are working Coachella & recently Desert Trip. It has a pool & hot tub they allow us to use pretty much at any time. No other place ever does this & we all respect this place so it never gets messy. The staff are some of the nicest people I've ever met and treat us so well. I would stay here and recommend it to anyone visiting the area. Cant wait to be back!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Danny, Thanks for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Love having the AEG/Goldenvoice folks in our hotel--and so glad you have been coming back to us over the past 9 years. We truly strive to exceed the expectations of each and every guest who comes into the Best Western Date Tree. And glad that we could deliver on that expectation with you. Look forward to seeing you back with us in 2017!

"Best Place In Indio"

5
17/11/2016

When we go to Indio we always stay at the Date Tree. The staff is on top of everything and very professional . The grounds are well kept up. The rooms are clean. Breakfast is exceptional you couldn't ask for any better, well stocked. If you are in Indio and spend the night stay at the Best Western Indio.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
FastFreddi, We read your review and had one salient thought: that we wish you would stay at the Best Western Date Tree all the time! We truly appreciate the kind words--and the time you took to go on Trip Advisor and share your experience about our hotel. We truly strive to be the best hotel in Indio: from customer service; to our grounds; and to an invigorating and refreshing nights stay. Goal is and always will be one essential ethos: to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. And while we recognize we will not ALWAYS be 100%--and no hotel is--it is truly something we aspire to achieve each and every day. No exceptions. Thanks again for returning to the Best Western Date Tree Hotel--and for allowing us to serve you. Look forward to seeing you again the next time you are in Indio.

"Everyone gets BEST RATES except us?"

2
16/11/2016

We are square dancers, we go to Indio once a year and have stayed here for three years, first year, we got "square dance rate" just like the other 25 folks from Vegas did, second year, they paid $85 a night, we were told, "we have no more rooms at that rate, we paid $135, 2016 this past week, we decided to book before we checked out as the rest of our club said, you have to book a year in advance to get the square dance rate, we checked out, and were told the square dance rate was not available, so, this most recent stay, 32 of the club members paid $260 for three nights, we paid $551! For four nights, This is not the best rate hotel, if you are a square dancer, 32 people from Vegas got the good rate, but we didn't! We will not miss the event, but will find another hotel!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jackie, First and foremost: thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Our goal is simple and salient: to exceed the expectations of each and every guest who comes through our doors. Anything less...and we have failed. So very sorry to read about the issue with rates for the Square Dance event that takes place every November. We have a certain amount of rooms that we give at a special group rate for the Square Dance attendees--and anything AFTER their group pickup will go back to the general rate. And you are correct that the event does sell out almost a year in advance--with the rooms that we set aside for the group. We have sold out each and every year with the almost the same attendees for the past 15 years. To be fair to everyone...we tell them to call us early and let us get them booked in at the special rate. Unfortunately, we then take any remaining rooms after the group has picked up their block and it goes into general inventory. I do hope you will contact me directly at the hotel...and let me work on getting you booked in for next year. And I will try to make an exception for you this year--even though you booked AFTER the group room block was filled. I will be more than happy to work with you. We value your business...and want you to come back and stay with us. Again, thanks so much for choosing to stay with us.

"It's All Good"

5
06/11/2016

We attended a family event in Indian Wells and needed a room for one night. As you may know, to find a reasonably priced, clean room in this part of the world..... It ain't easy! Don't routinely stay at Best Westerns (usually Hamptons or the like) but we liked the reviews and gave it a try. The desk folks were very busy but took the time to be friendly and professional. This is a 100% non-smoking hotel but that doesn't always mean much. The room was clean, no smoke smell, very comfortable bed and it looked like the room and bath were recent updated. Great shower, medium size fridge in room and very nice breakfast setup in the morning. Great job BW!!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Bill, Thanks so much for giving Best Western a try--and for taking the time to go on Trip Advisor and share your thoughts with us. Put simply: it means everything to us. We truly have one simple, yet challenging, goal here at the Best Western Date Tree. And that is this: to exceed the expectations of each and every guest who comes into our property. Anything less...and we have dropped the ball. And yes: we have completed a renovation on all of our showers--and are now working on a complete renovation of the outside of the hotel: new landscaping, new lighting, new decor. And we will be doing all of our INSIDE rooms beginning in the summer of 2017. We have been #1 on Trip Advisor for the past 8 years running--and we are constantly upgrading and improving our property. One salient reason: we want each and every guest to want to return to the Best Western Date Tree again and again. Hope to see you back at our hotel the next time your travels bring you out to Indio.

"Thanks for the Hand"

5
04/11/2016

Had a great stay here, thanks to a wonderful staff. We were on our way to a 15 day cruise, but took a detour to visit friends in Indio. We had our cruise suitcases plus our detour suitcases and we didn't want to leave any in our car overnight. Peter, a back room worker, noticed my wife was struggling with her suitcase, jumped in and grabbed the bag and took it up the stairs for her. (I had the other cases but turned down his offer- pride and all) Jacob at the desk was gracious and pleasant, anticipating our questions. Rooms were clean and the neighborhood noise wasn't a problem. The breakfast was well stocked with eggs, Canadian bacon, potatoes, biscuits and gravy, plus four juices, coffee, several varieties of bread, cereal,bananas without black spots, plus waffles and the usual breakfast items. There was ample inside seating, plus outside seating. Both were options because the television wasn't turned on Fox News, unusual for motel breakfast rooms. We were impressed. This motel deserves its ranking, primarily because of folks like Peter.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
EZWash, Wow: a 15 day cruise...if we could all be so lucky! Hopefully it turned out amazing. And so very happy to read that we got your trip off to a great start with Peter and Jacob making you feel so welcome at the Best Western Date Tree Hotel. They have both been with our hotel over 13 years...and pride themselves on delivering superior customer service. Or put more simply: they care. And we strive mightily to ensure that we are exceeding the expectations of each and every guest who comes into the Best Western Date Tree Hotel. Thanks so much for going on Trip Advisor and sharing your experience. Each every review--the good and the bad--is a valuable tool for us...and helps us in our goal to stay the #1 rated hotel in Indio. We certainly hope to see you back at the Best Western Date Tree Hotel the next time you are in Indio.

"Nice one-nite stand"

4
04/11/2016

Stayed here the night before going to the BMW Performance School in nearby Thermal. Clean and comfortable...big bed but on the soft side (killed my neck)...reasonably quiet...loved the waffle machine for breakfast. Staff was helpful and courteous. Good for a stop-over.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jason, Hope the BMW Performance School went well...I know we had a few people staying here that went out to that. And you had perfect weather for the event. Thanks for choosing the Best Western Date Tree on your stay. And sorry if the bed was too soft...we usually have nothing but praise for our beds. I do hope you will give us another chance...and let us make sure you get a bed that is a littler firmer for your tastes. Also: thanks for going on Trip Advisor and sharing your thoughts. Much appreciated! Again, we do hope to see you back at the Best Western Date Tree the next time you are in Indio.

"restful"

4
24/10/2016

I was riding in a 100 mile bicycle event...afterwards very restful, breakfast was good, but some employee kept parking in the Electric vehicle spot. I have an EV so, this was the only annoying park of my stay

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
James, So glad you were able to participate in the 4th Annual Patriot Bike Ride in our valley. It is a great event--and helps to support our veterans. Congratulations on completing the 100 miles--I have ridden this ride for the past 4 years and love it. Also want to thank you for choosing the Best Western Date Tree Hotel. We really do aim to exceed the expectations of each and every guest who comes into our hotel. As for EV parking: that is something that we hooked up 4 years ago here--and many, many guests have used it and complimented us on putting it in. If an employee was parked there this weekend, then I am very sorry about that. It will not happen again. Appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. We read every review...and share them with our staff on a daily basis. Hope to see you back at the Best Western Date Tree on your next visit to Indio.

"Friendly Staff"

5
07/10/2016

Everyone here was extremely friendly. The hotel is in the process of being renovated, but we were not inconvenienced at all. Super breakfast. Would definitely stay here again. Only downside it's near the railroad tracks and every so often you hear the freight trains. Great pool

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Bocasboy, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We are constantly striving to find new and creative ways to exceed the expectations of each and every guest who comes into our hotel. And yes: our renovation is in the early stages--and there will be some pretty big changes. That said, we will be doing this in stages so there will be NO impact to the guest experience while this is taking place. Look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Many positive improvements since we last stayed here."

5
06/10/2016

Wonderful, clean room with comfortable bed. Extremely personable front desk associates, always remembered your name after checking in. Fresh dates at the desk. Nice listing of places in the area for dining and delivery. Pet friendly. Seems like there has been a lot of remodeling since we were there last. They have a nice selection of movies you can take to your room to watch. The breakfast was one of the best we have ever had in a chain hotel/motel. Wide variety and well arranged, with a lot of seating. Will definitely keep this on our list of places to stay when traveling between AZ and WA.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sharon, So happy to read that the Best Western Date Tree exceeded your expectations. Everyone here at the hotel takes a great deal of pride in providing superior customer service--and in ensuring that each and every stay is a positive one. Thanks for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We take these reviews very seriously...and are constantly looking for way to improve and enhance the guest experience at our hotel. Hope we will see you back at the Best Western Date Tree the next time you are out in Indio.

"24/7 Hot tub"

5
04/10/2016

From the tall palms to the cool desert air, this is an oasis to stop at. From check in to check out this hotel is comfortable and a pleasure to be. The 24/7 hot tub and pool, tasty and abundant breakfast, I did not want to leave. I'm not much for the desert, but I will keep this hotel in mind when in the area. A must stay.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Daniel, Without question, having our pool/spa open 24 hours is something that many of our guests absolutely love. And due to the configuration of the rooms, and the location of the pool, it is something that does not bother any other guest that might be in our hotel. A win-win--and quite salubrious for anyone that wants to take a late night swim in our Olympic size pool. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We value and appreciate each and every review. And our goal has never wavered: to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. Hope to see you back at our hotel the next time you are in Indio.

"Another great visit"

5
30/09/2016

This was our second visit to this hotel and again we were so happy to have discovered it. The front desk agent at check-in was the most courteous and friendly I have ever encountered. Our room was big and immaculate -- always a plus. We did not have to squeeze between the furniture to get around. Once again, the hot breakfast was positively fantastic with more choices than anyone could eat in one sitting. This hotel is being renovated, but nothing they are doing disrupted our stay. After dinner we went for a swim in a huge crystal-clear pool and the jacuzzi did wonders after sitting in the car all day. The pool area in so spacious and there are several barbecue grills available to the hotel guests. This would also be a great hotel for a corporate outing or any large family and friends gathering.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sharon, Nothing like coming into work and reading your review. It truly makes one feel ebullient and confident that the Best Western Date Tree is on the right track. And I have recapitulated this many times, but I feel one more time is in order: our goal here at the hotel is to exceed the expectations of each and every guest. If we can do that...then we will have many repeats guests like yourself coming back to the Best Western Date Tree. As for the renovation: we are on Phase 1 of a 3 part renovation. We just completed the outside painting and some hallway painting inside--and all without creating disruption for our valued guests. (Or so we have tried) We will next be tackling outside lighting and new asphalt/paving all around the property--and then getting all of guest rooms updated in 2017. And yes: we will be doing all of these with little or minimal impact to the guest experience. And when we are done...well, we believe the results will speak for themselves. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel...and we will look forward to having you back with us the next time you are in Indio.

"Just what we needed on the road home"

4
25/09/2016

We left LA ti drive back to Phoenix but it was clear by 10.30pm that we weren't going to make it that evening. So we turned to Best Western - as you do - and were delighted with the one we found. Yes, it's being refurbished and the smell of paint was terrible, but we were so tired and the bed was so comfy we fell into it, and slept. Breakfast was quite substantial - if you like carbs. Very short on the fruit. But the oatmeal was terrific, the tea/coffee more than passable, ditto the toast machine and my husband's "go-to" breakfast treat - waffles. We would definitely stay here again on route in and out of LA.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Janziff, So happy to read that you discovered the Best Western Date Tree on your trip back home--and that we were able to exceed your expectations. Everyone member of our staff here takes a great deal of pride in our hotel; and even more, in delivering superior customer service to each and every guest who comes into our property. So sorry if any of the renovation caused you any issues. We are just finishing up some painting in buildings--and were promised that none of our guests would be disturbed by this. Most of that is now complete...and we will be focusing on our guest rooms in the slower part of next year. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We truly do value each and every review that we receive. We look forward to having you back at the Best Western Date Tree the next time you are in Indio.

"Oldie but Goodie"

5
21/09/2016

This hotel is a gem in the desert. Showing some age, but always being renovated. Clean. Best pool I've ever seen. And the staff are so helpful and friendly. We live in Arizona, but travel to California very frequently. We always like to "break up the trip" in Indio at this Best Western.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Annette, We really appreciate you taking the time to go on Trip Advisor and share your comments. Our entire staff here at the Best Western Date Tree has one simple and salient goal. That being: exceed the expectations of each and every guest who comes into our property. Not achieving that...then we have failed. So glad you have chosen to keep staying with us. And yes: we are right in the middle of pretty impressive exterior renovations and then we will be getting hitting all of our guest rooms in the summer of 2017. Big changes coming to our property. Look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Indio Best Western"

5
20/09/2016

The staff were excellent and caring. This show good training and upper management overseeing daily operations. The hotel is undergoing up-grading and handles this well. Does not affect customers We were very satisfied with our selection of this Best Western

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
760alang, Thanks so much for being understanding on our current renovation at the Best Western Date Tree Hotel. We have it set up in a way that any building being worked on will be out of order--and thus no guest should be bothered by any sort of noise. And all of the work starts no EARLIER than 9:00am and completes by 5:00pm. So glad we were able to exceed your expectations--and that you found our staff to be caring and full of alacrity. And we truly appreciate you taking the time to go on Trip Advisor and promulgate your thoughts about the Best Western Date Tree. We take these reviews very seriously--and pride ourselves on being the best hotel in Indio. Hope to see you back at the Best Western Date Tree the next time you are in Indio.

"Music Life"

3
12/09/2016

This hotel is going through a much need upgrade but our overall experience was great. It's a great value and considering they are in the middle of an upgrade it's worth a try. I'm excited to see what they are going to do with the place. There are not a lot of food choices in the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
LuvMusikk, Thanks for taking the time to go on Trip Advisor and share your thoughts. We truly value--and listen--to all of the comments that are posted. And yes: a much needed exterior and interior renovation is in progress--and some awesome changes are coming. We have staggered the renovation as to not bother any of our valued guests. This first phase is MOSTLY exterior and should not be any bother. And as we paint the inside of the buildings...we will have ENTIRE buildings out so as not to disturb anyone. Our goal truly is to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. Thanks again for choosing our hotel--and we will look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Date Tree Best Western indio "

5
01/09/2016

The staff at this hotel are exceptional MY family and I were fortunate enough to get the opportunity to stay here for more than 2 weeks and all the employees treated us with respect and professional. The breakfast was delightful

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Rhonda, So very happy that you were able to spend 2 weeks here at the Best Western Date Tree Hotel. And surely you had plenty of time to visit all of the great attractions that our beautiful desert has to offer. We really appreciate the feedback that you left on Trip Advisor--and the kind comments about our staff. We truly have one goal in mind here at the Best Western Date Tree Hotel. And that is this: to exceed the expectations of each and every guest who comes into our hotel. And while we may NEVER be 100% successful in this--and not sure any hotel can be--it is, in the end, something that we are vociferously striving to achieve. Again: thanks for choosing our hotel to stay for 2 weeks. And we certainly hope to see you back at the Best Western Date Tree the next time your travels bring you to Indio.

"Great Best Western Facility"

5
25/08/2016

We were exhausted from an all night delivery drive from Reno, NV to Oxnard, CA. Then continued on toward Phoenix, AZ for yet another job. Made it as far as Indio, CA and had to take a much needed sleep break. Indio was hot (109 degrees), dry, and desolate. We pulled in to the first decent looking motel near Highway 10. We were pleasantly surprised to find this gem......an older facility that has been well maintained and updated. The room was spacious with an extremely comfortable king size bed and great air conditioning. Very clean and comfortable. So despite the hot grey bleakness of Indio, the motel was quite a welcome experience.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Andy, Those long delivery drives for work can be exhausting and soul sapping. And the most IMPORTANT thing after a drive like that, or so we think, is to get checked in smoothly and with alacrity--and then to get a comfortable and clean room. And so glad the Best Western Date Tree was able to deliver on your recent stay with us. We truly strive to exceed the expectations of each and every guest who comes through our doors. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about our hotel. We have been #1 on Trip Advisor for the past 9 years. We take pride in that--and will continue to push ourselves to get better each and everyday. And we are right now in the midst of pretty extensive exterior and interior renovation of the property. Big changes coming. We certainly hope to see you again at the Best Western Date Tree the next time you are in Indio.

"Pleasant oasis"

5
25/08/2016

Stayed 2 nights so could explore Joshua Tree NP. Enjoyed the pool immensely. Great to be there in summer when few other guests! A nice family freindly environment. Ample supply of DVDs that provide options form limited cable service.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Cheryl, Nothing like going to Joshua Tree NP...it truly is an invigorating and edifying experience. So glad you picked the Best Western Date Tree as your home base before heading out to explore the park. We really appreciate that. And yes: our large Olympic pool is a huge hit with families--or just anyone who wants to take a refreshing dip and do some nice laps. Thanks again for taking the time to go on Trip Advisor and promulgate your thoughts about the Best Western Date Tree. Each and every review matters. And we are always wanting to fine tune and hone the guest experience. Bottom line for everyone here at the Best Western Date Tree: we want to EXCEED the guests expectation. Anything less...well, then we have failed. Hope to see you back at our hotel the next time you are out in Indio.

"Very comfortable stay"

5
18/08/2016

We had a great stay. Even though we arrived kind of late in the evening, the lady was very friendly at checkin. Our room was very nice. We thought it was comfortable and quiet. We really liked all the options for breakfast - nice to have both hot and cold selections. We'd definitely stay there again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Carrie, Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. Our goal can be stated quite succinctly: to exceed the expectations of each and every guest who comes into our hotel. Anything less...and we feel that we have failed. So very glad that you got to experience the Best Western Date Tree Hotel...and all that we have to offer. And we will also be undergoing a pretty extensive renovation to our property that will, we hope, make us an better property. Put simply: we are always looking to fine tune and improve the property. We will look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Stay"

5
17/08/2016

Any stay at a Best Western is a delight. I have stayed in Indio,CA, Mesa, AZ, Las Cruces, NM, Auburn, CA, Alburque, NM and all have been great experiences. Staff is a-one, rooms are clean and comfortable and location is the best for what I had to do. Quiet for sleeping

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Johnee, So glad your stay at the Best Western Date was a salubrious one--and that you have found the Best Western brand a perfect fit for your traveling needs. We really do strive to deliver award-winning customer service and clean and comfortable rooms. And if we can deliver that with consistency each and every day--and that is the goal--we are very confidant that we will be able to make each and every guest want to return to the Best Western Date Tree again and again. Or so we hope. Thanks again for taking the time to go on Trip Advisor and share your experiences about our property. And we hope to see you back at the Best Western Date Tree the next time you are in Indio.

"Family Trip"

5
16/08/2016

Excellent hotel, with great amenaties. very central to all of sights in Palm Springs. This is our 2nd stay here, and we will definitely return again. The swimming pool was great. The only complaint was that the hotel was a little way from shopping; but only a few minutes by car.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Malcolm, So very happy to read that the Best Western Date Tree has once again exceeded your expectations. We truly appreciate your repeat business to our property--and allowing us to serve you. Our goal truly is a simple one: to ensure that each and every guest leaves our hotel feeling satisfied and invigorated. Not always easy. Not always possible. But it is, without question, something we strive for on a daily basis. And we have some very MAJOR renovations planned for the Best Western Date Tree in the upcoming year. Big changes coming. And I am sure you will be very pleased with them. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Much appreciated. We will look forward to seeing you back at the Best Western Date Tree on your return visit.

"A good place to stay."

5
12/08/2016

Good clean room with everything we needed. Elevator which was good because we are too old to easily carry luggage up stairs. Not too far from railroad and associated noise, but we didn't mind. Required a roundabout route to get to hotel, but with Google Maps on the phone no problem at all.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Mars B, So very glad you got to experience the Best Western Date Tree Hotel--and that we were able to exceed your expectations. We truly do strive to deliver the best customer service and hotel amenities of any hotel in Indio. Thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Each and every review is an opportunity for us to get better--and ascertain what is working and what is not. We certainly hope to see you back at the Best Western Date Tree the next time you are traveling through Indio.

"great stay"

5
07/08/2016

we book 3 rooms for a party of 6 everyone said they would be back.we were their to see a fight at fantasy springs which only 5 minutes from the hotel. we got back to the hotel around 11 pm and went swimming .( pool is open 24 hours) they also have 3 Bar B Q . so when we go back we will be prepare to Bar b q. the breakfast the serve is great.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jerry, Our pool being open 24 hours is one of the things our guests love most about the Best Western Date Tree Hotel. Being in the desert, and a resort community, we feel having the pool open ALL the time will allow for more swimming. And everyone likes that. Glad your group had a great time--and that we were able to exceed your expectations. Thanks for taking the time to go on Trip Advisor and share your comments about the Best Western Date Tree. We truly do value each and every review that is posted. And use them all as a better way to improve and fine tune our property. We will look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"A Pleasant Surprise"

5
06/08/2016

We will definitely stay here again. The location is between home and destination. Made the reservation by phone from the car and they made it easy. The staff was very friendly and accommodating. The room was clean and comfortable. Breakfast including fresh cut fruits.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Gail, So very glad that you picked the Best Western Date Tree on your recent travels through Indio--and that you discovered what we have to offer. We truly do realize that we have one chance to win over a new guest--and to exceed the expectations that they may have. And so nice to read that the Best Western Date Tree came through on your recent stay. We really do appreciate you taking the time to go on Trip Advisor and share your experiences about our hotel. Hope to see you again the next time your travels bring you out to Indio.

"Always good staying at this hotel"

5
06/08/2016

Stayed a couple of days at this hotel the last years. Always good to come back. Love the huge pool, especially cause it is open 24/7. Great hot breakfast. Hotel covenient located 2 all coachella valley cities, I-10, stores.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Klaus, So glad to read that your are a repeat customer of the Best Western Date Tree Hotel. And yes: we must be doing something right. Even more: we truly do strive to exceed the expectations of each and every guest the first time they walk into our property. If we can do that, and with consistency, then we have a very good chance to keep you coming back to the Best Western Date Tree Hotel. Thanks again for choosing us on your stay to Indio--and for taking the time to go on Trip Advisor and share your comments. Much appreciated--and much valued. Look forward to seeing you back at the Best Western Date Tree the next time you are in Indio.

"Pleasant and comfortable"

4
31/07/2016

A notch above the average motel. Rooms were spacious and very clean. The front desk staff were friendly and helpful. The platter of locally-grown dates on the reception counter was a nice touch. Especially welcome in the 110-degree heat was the enormous outdoor pool -- big enough to swim real laps. For travelers like us who were just passing through, the location just off the highway was very convenient.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Ellrat, So very glad to read that we were able to exceed your expectations on your recent stay at the Best Western Date Tree Hotel. We truly do pride ourselves on making each and every guest stay a memorable one. Be it locally grown dates at the desk, or our ice-cold fruited water upon check-in, or the nearly Olympic size pool to take a dip in. And yes: our front desk staff is hands down the best in this valley. They all coalesce, or so we hope, to create many memorable experiences. Thanks for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We read each and every review--and take to heart the positive and not so positive comments. Put simply: we want to continue to be the best hotel in Indio. We look forward to seeing you again on your next trip back to Indio.

"Dates and Pool"

4
31/07/2016

We were staying there when it was 120 degrees...when you check in there are dates to snack on the counter...also movies to watch in the room...but the pool was very popular until midnight....our favorite place to stay in this area. Easy to visit Palm Springs and Shields Date Farm.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Cheapeats, Ahh yes: 120 degrees in the desert. Put simply: summer is here. So happy that you have discovered the Best Western Date Tree...and that you have been coming back to stay with us. Greatly appreciated. Our dates at the desk, our large Olympic size pool, our freshly fruited water upon check-in...these all go a long way to creating a salubrious stay. And yes: our award-winning customer service help to make sure we deliver on our goal of exceeding the expectations of each and every guest who comes into the Best Western Date Tree. Thanks so much for taking the time go on Trip Advisor and share your thoughts about our hotel. And we look forward to seeing you again the next time you are in traveling back to Indio.

"Amazing Service...Fantastic Hotel"

5
28/07/2016

Our (very large) family broke down in Indio, CA late at night. We miraculously chugged into the Best Western Date Tree Hotel. When I walked in to the office to see if there was availability, I was greeted by the most kind, attentive, generous and sympathetic employee, Adri. Adri and another employee, who was about to clock out, sprung into action and prepared two adjoining rooms with two extra roll away beds to accommodate our large family. Adri explained all of the fabulous amenities and humongous breakfast...she even offered to help us to our room. I teared up at just how incredible Adri and the hotel staff was in our time of dire need. The rooms were clean and well appointed. The beds were VERY comfortable. The refrigerator was so helpful. The next day when we had to figure out our vehicle situation, our family (with full bellies from the perfectly stocked breakfast) watched free family friendly DVD's offered from the front lobby. The staff was so understanding and generously gave us a late check out while we ended up having to purchase a new vehicle. We are so grateful to come upon this oasis in the desert. We were treated so well by Adri and all of the staff. Everyone was so helpful and accommodating. We could not have found a better place to stay.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Kate, Must say, reading your review brought tears to my eyes--and made me feel so very proud of Adri and our entire staff here at the Best Western Date Tree Hotel. Put simply: this is EXACTLY the sort of thing we want to be known for. Customer service that exceeds expectations--and then some. And having had the same experience with my family and a car breaking down on a trip...I can fully appreciate the succor that Adri must have given to you and your family. And glad to read that you were not stranded in the desert with this sort of summer heat. Thanks so much for taking the time to share your thoughts on Trip Advisor. And we will look forward to seeing you again at the Best Western the next time you are in Indio.

"Another great trip"

5
25/07/2016

Back again to our favorite place in the desert!! Always a warm welcome back by the best staff Jacob,Jessica, Martha just to name a few. Great breakfast, good rooms always clean and fresh smelling. Overall a great place and the General Manager Aaron is very personable and accommodating.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Msokols, So great to have you back to the Best Western Date Tree! We really appreciate your loyalty to our property--and the kind words that you leave after each visit. And make no mistake: it means so much to our entire staff. Exceeding expectations and getting our guests to come back again and again: that, in a nutshell, is what our goal truly is. We strive for it. We push for it. We train for it. And though we can never be perfect...we do strive each and everyday to deliver that. And reading your review helps us realize we are on the right path. Thanks again for taking the time to go on Trip Advisor and share your thoughts(again)about the Best Western Date Tree. And yes: we will look forward to seeing you again next year on your yearly trip out to Indio.

"Very friendly service, huge pool"

4
25/07/2016

We stayed for one night. Check in process was straight forward and the check team was very friendly. Rooms very in good shape and clean. This property has a very nice and big pool area, open 24h with a BBQ. For diner you need to drive, the front desk would offer recommendations though

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sierra, Thanks so much for taking the time to go on Trip Advisor and leave your thoughts about our hotel. It truly is a team effort here at the Best Western Date Tree...and we all care immensely about how each and every guest experiences their stay here at the hotel. Put simply: if the guest is not happy--we are not happy. So glad you got a chance to stay with us--and to experience the award-winning customer service that our staff is known for. We certainly hope to see you back at the Best Western Date Tree the next time you in Indio.

"Great breakfast and fine hotel....rough area"

3
25/07/2016

For the price the hotel was fine, clean and breakfast was great...not a fan of the area though. We did not feel safe as well at the exterior door to parking lot did not have a working lock...so there was not security.

"Best Hotel Ever"

5
22/07/2016

This hotel was just perfect, the house keeping was excellent, the food was excellent, the pool was open 24/7 and was excellent, the free movie rentals was excellent. These attendants named Toni G and Adriana were excellent they are very hard workers.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jonjairo, What can we say: reading your review filled us with much happiness--and much salubrious succor. Put simply: we love reading that we exceeded your expectations. And in such a big way. Everyone here at the Best Western Date Tree has one simple goal: to ensure that each and every guest who comes into the hotel leaves wanting to return again and again. Not always easy. Not always possible. But it is, without question, our main goal at the Best Western Date Tree Hotel. And reading your review gives us motivation that we are on the right track to success. Thanks for the kind words on Toni and Adri--they are an amazing bunch of young Desk Agents and we are lucky to have them with us. Thanks again for taking the time to go on Trip Advisor and share your thoughts. We will look forward to having you back at the Best Western Date Tree the next time your travels bring you back to Indio.

"Amazing hotel with amazing staff"

5
11/07/2016

This hotel is amazing, they offer hot breakfast and the pool is massive. If your visiting Indio or just passing through this is the best place to stay. Plus they have amazing staff, like Toni at the front desk was wonderful and helped us out a lot since we have a huge family. We stayed at the hotel at the beginning and end of our trip when passing through Indio.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Bridgette, You and kind and effusive praise brought smiles to all of the staff here at the Best Western Date Tree Hotel. Everything we do, everything we ever have done, and everything we will ever do in the future is set up for one salient goal. And that is this: to exceed the expectations of each and every guest. Period. Everything else is filler. So very glad that you and your family had a chance to stay with us twice on your vacation journey this summer. With our large Olympic size pool, we are a huge hit with the families that like to swim. Plenty of room for the kids--and the adults. As for Toni: she is a true treasure to our hotel. And her caring and kind demeanor have won her numerous praise and accolades. And so very glad that you got to experience her alacrity and acumen. We are lucky to have her. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We truly do value and depend on all of the feedback that we receive on Trip Advisor. Look forward to having you back with us the next time you are in Indio.

"Great stay "

5
10/07/2016

Great service and good breakfast Wonderful help from staff member Esmeralda. Pool area was very clean provided as many towels as we needed and BBQ area as well with plenty of seating. Thanks for making it a good trip for us.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Oscar, So great to read that Esmeralda made your stay at the Best Western Date Tree an enjoyable one. She has been our Sales Manager for the past 9 years and truly helps to set the bar when it comes to achieving our goal. And that is this: to exceed the expectations of each and every guest who come into our hotel. Also: thanks for taking the time to go on Trip Advisor and share your experiences about the Best Western Date Tree. We really appreciate(and value)the feedback from each and every guest. Hope to see you back at our hotel the next time you are in Indio.

"Best Western Date Tree"

5
07/07/2016

Absolutely wonderful and a pleasant surprise. Clean rooms and wonderful amenities including microwave, fridge and plenty of towels and pillows! The employee Jacob was exceptional in making sure accommodations were satisfying. We enjoyed ourselves!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Mary, First and foremost: thanks for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. These reviews help us to see what we are doing right--and yes, to see where we may need improvement. And these reviews are shared with each and every staff member here at the hotel. And as for your kind comments on Jacob: they are greatly appreciated and will be past along to him. He has been with the Best Western Date Tree for over 13 years...and his alacrity and bonhomie have truly helped in allowing us to go after our very important goal of exceeding the expectations of each and every guest who come into our hotel. So glad to read that we made that a reality on your recent stay. Hopefully you will return to the Best Western Date Tree on your next visit out to Indio.

"Very pleasant experience! :D"

4
30/06/2016

First of all the staff is very nice and friendly. It has been recently remodeled and the rooms are Clean, the pool is huge my kids loved it and last but not least the complementary breakfast it's the Best! We highly recommend this Hotel to anyone! ??

woodyaps, Front Office Manager at BEST WESTERN Date Tree Hotel, responded to this review
Juve, Thanks so much taking the time to go on Trip Advisor and review the Best Western Date Tree. We truly do take each every comment to heart...and use all of the reviews to make the Best Western Date Tree the best it can be. And very nice to read that you enjoyed our Deluxe Hot breakfast. We have added many new items--and will be continuing to tweak and fine tune our breakfast selections. And we will certainly share your thoughts with our entire staff. Thanks again for choosing the Best Western Date Tree for your stay in Indio--and we will look forward to having you back the next time you are in our area.

"Jewel in the desert!"

5
29/06/2016

On our way from the west coast to Phoenix we were going to stay in Palm Springs, but decided to go just a little farther east and we were so glad we did. What a wonderful hotel! From the super courteous staff, to the immaculate and spacious room, to the huge pool and spa, we were completely happy with our choice of hotels... and the breakfast the next morning put this hotel over the top! What a beautiful presentation of a tremendous selection of breakfast items... hot eggs, bacon, biscuits and gravy (my husband's favorite), waffles, oatmeal, yogurt, pastries, fresh blueberries and sliced strawberries, cereal... just about anything you could think of for breakfast was available. We will definitely stay at this hotel again. Many thanks to their entire staff.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sharon, Your review put a smile on our face--and extra bounce in our step. And even more: it helped to validate that we are on the right track to realizing our one salient goal. And that is this: to exceed the expectations of each and every guest that comes into the Best Western Date Tree. Yes: things do go wrong. Balls do get dropped. Mistakes do get made. But the vision, the standard, the goal...it is quite simple: to have each guest who leaves wanting to return again and again to our property. Much appreciate the comments on our breakfast and selection. We truly do feel we have one of the VERY best free hot breakfast choices of any hotel in this valley. And we are always adding new items and selections. Thanks for noticing--and commenting upon it. So glad you got to stay at the Best Western Date Tree and experience what we have to offer. We do hope to see you again the next time your travels bring you back to Indio.

"Business trip travel review"

5
29/06/2016

Everything was clean and well maintained. Breakfast was good and the pricing was very fair. Check-in and check-out was great. The staff that I encountered were all very helpful and friendly. The room was clean and the A/C worked great.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Andre, So glad your recent stay at the Best Western Date Tree was a salubrious one. We really do want the Best Western Date Tree to be a hotel that appeals to both the business traveler and the folks just coming out here for rest and relaxation. And we feel we fit that bill spades. Thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. We value each and every review--and use all of the comments to help improve and fine tune the hotel. We look forward to seeing you back at the Best Western Date Tree the next time you are in the area.

"A little gem in the desert"

5
29/06/2016

Check in was a pleasant surprise. Jakob at the reception speaks excellent German and is very kind and helpful. Our room was nice and clean. Breakfast is decent and offers a good variety. The pool is open 24/7 and refreshing after a long day in the desert.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Fra, Thanks for the kind words...and the shout on Jacob at the Front Desk. He has been with us for over 13 years--and has won numerous awards for his superior customer service and full-throttled alacrity. And yes: he speaks impeccable German. So glad you got the experience the Best Western Date Tree Hotel--and all that we have to offer. We truly do have one simple and salient goal: to exceed the expectations of each and every guest who comes through our doors. Anything less...well, it is unacceptable to us. Really appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. It really does help us understand what we are doing right--and yes, what we may NOT be doing so well. Hopefully we will see you back at the Best Western Date Tree the next time you are in Indio.

"Great Staff, Rooms Needs Some Serious Love"

3
24/06/2016

Pretty excited to read so many great reviews about this hotel, planned a 1 night stay on our through Cali with my wife, daughter, mother and sister! Check in was a breeze, the lady who assisted us was extremely friendly and it was done in a flash. She provided great info regarding building layout, breakfast, movie rentals, pool and local restaurants. As we began to take luggage in to our building (building 3), we realized there's no elevator! It's only 1 floor up but for me, recently in a car accident, stairs are painful. My mother being older stairs aren't great either so that was a little frustrating. We stayed in room 345, a 3 bed 2 room family suite! The room was very dark, lighting was horrible! The door to the balcony was literally falling apart, see my attached pictures! Carpet was lifting, paint was missing, broken windows screens, scratches and dings on the TV stands, just not what I've become accustomed to staying at when using Best Western Properties! The beds were very comfy, the bathroom was clean, but overall I was very disappointed in the lack of upkeep this property or at least this room in particular has had! The service would have me try again but this room and in sure others need some serious work!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
AZTraveler, First and foremost: am very sorry to see that you got checked into a room that was not in rentable condition. Unacceptable to you--and certainly to us. And will be meeting with our Housekeeping staff to see how this got missed. We greatly appreciate you taking the time to go on Trip Advisor and share your thoughts about our hotel. We have one simple goal: to exceed the expectations of each and every guest who checks into the Best Western Date Tree Hotel. And we did not deliver on this for you. I do hope you will contact me directly at the hotel and let me make this right. We want you back! And we want to prove to you that your recent stay was not the norm. And I sincerely hope you will allow us the chance to win you back over to the Best Western Date Tree Hotel.

"Nice Hotel"

4
23/06/2016

Well run, pleasant hotel. Rooms were spacious and the site well maintained. I would stay here again. The only item that keeps the rating from 5 is the unlocked buildings. The rooms are all locked by prox cards but the buildings (3each)are not locked. This needs to be changed.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Adul, We really appreciate you taking time out of your day to go on Trip Advisor and expatiate your thoughts about our hotel. Everyone here at the Best Western Date Tree takes these reviews very seriously--and takes a great deal of pride in the fact that we have been ranked #1 on Trip Advisor for the past 9 years. That tells us we are doing something right. And it truly is our goal, and one that we strive for daily, to exceed the expectations of each and every guest that checks into our hotel. So glad you got to experience the Best Western Date Tree Hotel--and all that we have to offer. As for the locks: we do INDEED have locks on all 3 buildings in the back--and it is ONLY opened by the key. So I am not sure on what you are alluding to here--unless, of course, it is the main lobby doors going into each building. Those do NOT lock...nor are they allowed to. But all 3 buildings in the back have a locking mechanism. We certainly hope to see you again at the Best Western Date Tree the next time your travel plans bring you back out to Indio.

"Great Place To Stay"

5
21/06/2016

The staff and accommodations are first rate. The rooms are immaculate and very comfortable. There is a full hot breakfast with many choices included that is of good quality. I will stay here again and would recommend this Hotel to any one staying in the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Mike, Thanks so much fort taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We read each and every review--and pass along all the comments--both the positive and no so positive--to our entire staff. Our goal is simple and succinct: exceed the expectations of each and every customer who comes through our doors. So glad to read that your stay was a salubrious one. We will look forward to having you back at the Best Western Date Tree the next time you are in Indio.

"Very comfortable"

5
19/06/2016

The room was clean and the staff polite and helpful. Comfortable stay. My only reservations were: there was no freezer compartment for my cooler ice packs, there was no tub, only a shower, which is not so great for small kids, and the breakfast room plays news channels, not always appropriate content for my kids. These were all very minor points, which is why it didn't affect my rating. Thank you for a pleasant stay!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Elizabeth, First and foremost: so glad that you and the family chose the Best Western Date Tree for your stopover in Indio. And that we were, or so I hope, able to exceed your expectations. And for some of the issues you raised--and they were important ones--let me try to address them. As regards to the refrigerators: we do not have a freezer for the issues with them getting frozen over in the rooms. (Would happen all the time) We do, however, have 2 large freezers in our breakfast room--and will gladly store any cooler packs in there for our guests. And have done this for many families and groups that have requested it. And I am very sorry if we did not offer you that option. As for the rooms and tubs: all of our guest rooms, with the exception of our 4 Suite rooms, ONLY have the showers. Most of the guests seem to prefer the shower option--and gives a better feel to the bathroom. That said, please ask us about upgrading you to a Suite on your next stay and you will then have a large spa bathtub in the room. As for the TV in the breakfast room: again, the MAJORITY of the guests prefer to have a news station on. Or the Today Show or Good Morning America. But again, when you come back please ask us to change the channel and we will gladly try to find something for you and the kids. Thanks again for going on Trip Advisor and sharing your thoughts. We truly do value all of the feedback that we get. And we do hope you will choose the Best Western Date Tree the next time you are back in Indio.

"Indio California Best Western"

4
17/06/2016

Hotel was nice...bit confusing on finding the rooms. Huge pool if you wanted to use it. Breakfast was varied and hot. Good coffee. Appreciated a decent start to the day and not just muffins or stale doughnuts! Thank You!

"Great family hotel!"

5
13/06/2016

This hotel was great from start to finish. When you check in, there is refreshing fresh fruit water and yummy dates waiting for you at the front desk. All the staff were really nice and our beds were super comfy. The pool is awesome and huge. It makes you feel like you're at a pricey resort. Breakfast was standard Best Western except that they had fresh sautéed peppers and onions along with yummy green fresh salsa and cheese to go over your eggs. We loved this place and are staying again on our return home!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Theresa, Your alacrity regarding our hotel brought smiles to our faces. Everyone here at the Best Western Date Tree has one cogent goal: to make each and every guest feel welcome and like family. We realize we have one shot to win you over--and to hopefully exceed your expectations. Not always easy. Not always possible. Not always doable. But it truly is what drives us here at the Best Western Date Tree. So glad you enjoyed the pool and our breakfast. And that you witnessed our award winning staff in action. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the hotel. It means everything to us. Looking forward to seeing you back here at the Best Western Date Tree on your return trip.

"A little gem"

5
12/06/2016

This place is great. Staff is friendly, rooms are clean, breakfast was good a lot of variety its a little gem in the desert. I would recommend this place especially if you are going to the casino...very close.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Heather, We have to agree, and with a modicum of modesty, with your headline: we do see the Best Western Date Tree a "little gem"--and a little oasis within Indio. We have one simple and salient goal: to exceed the expectations of each and every guest who comes into our property. So glad that you decided to stay with the Best Western Date Tree...and that we provided you with a salubrious stay. Also: thanks for going on Trip Advisor and taking the time to leave your comments about the Best Western Date Tree. We read these reviews on a daily basis--and are always striving to improve and enhance the guest experience. We look forward to having you stay with us again the next time your travels bring you back to Indio.

"As good as a three star hotel ever gets!"

5
06/06/2016

The best free breakfast we have ever had at any hotel. The room temperature at arrival was very nice (118 degrees outside). Excellent person at front desk. Free movies available to watch. Hotel was very quiet. Wi-fi was very good. We could stream movies from Netflicks. The only negative was that the air conditioner was quite load.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Dukenlon, We really want to thank you for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. Our goal truly is a succinct and salient one: to exceed the expectations of each and every guest that comes through our doors. Not always easy--or at times, attainable. But our drive, our mission, our ethos is to go after this goal each day with vociferous drive. And reading your review has us assuming, and hopefully not erroneously, that we succeeded on that goal. Thanks so much for choosing us...and we will look forward to having you back the next time you are out in Indio.

"Comfy"

5
01/06/2016

Staff was super welcoming , helped my 3 year old get comfy on his first time away from home. room was clean and quiet. Breakfast was great , lots of options to choose from. Ask for Mrs. Tony if you have kids!!!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Summer, Glad to read that your 3 year old enjoyed the stay and got comfortable at the Best Western Date Tree--and that Toni was such a help. Her alacrity and bonhomie has won her much praise from our guests. And glad that you got to experience that. Thanks again for taking the time to go on Trip Advisor and share your thoughts about our hotel. We take all the reviews very seriously...and strive, each and every day, to exceed the expectations of each guest that comes into the Best Western Date Tree. We will look forward to seeing you again the next time you are out in Indio.

"Nice hotel"

4
31/05/2016

A nice and clean hotel. Professional staff and easy check-in & check-out process. Nice pool, which is open 24 hours and they offer towels there as well. The breakfast is awesome with lot of options. Rooms are spacious and at a convenient location.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sameer, So glad that you chose the Best Western Date Tree for your stay...and that we were able to exceed your expectations. Put simply: if the customer is not happy then we are not happy. And yes: the 24 hour pool is a big plus for many of our customers that come and stay with us. And we just a completed a re-plaster of the pool and spa area. And have a cornucopia of other renovations that will be taking place over the hotel within the next 12 months. Thanks again for taking the time go on Trip Advisor and share your thoughts about our hotel. We will look forward to having you back at the Best Western Date Tree the next time you are in Indio.

"Great Value"

5
31/05/2016

Clean room and better than other 2 1/2 star hotels, very friendly staff, free WiFi that worked very fast, room had a microwave and little refrigerator, I did not stay for the free breakfast but looked OK, very good value, nothing to complaint

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
DWSamuels, Much appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We take each and every review to heart--and work to improve and hone our skills so we can always be exceeding the expectations of each and every guest who checks into the Best Western Date Tree. And while we can never be 100% perfect, and no hotel ever is, we strive to reach that goal each and every day. Hopefully next time you stay you can partake in our Deluxe Hot breakfast. Again, thanks for choosing the Best Western Date Tree for you stay. And we will look forward to seeing you again the next time you are out in Indio.

"If you want sleep then don't stay here"

2
31/05/2016

Way to noisy. If you must stay here then try to get on the second floor. Anything by the back doors on the first floor is going to mean you won't get any sleep. People come in and out of the back door constantly throughout the night and it slams shut each time. The noise is loud and you won't be able to sleep through it.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Adam, So very sorry to hear about the noise issue with back doors. The doors in the back all have self locking mechanisms on them...and they are set to GENTLY close each time someone goes in or out. And luckily for us, there has never been an issue with these. That said, we did have an issue with the brutal wind that came into our valley last week--and one of the lock mechanisms in Building 3 was off track. And that caused the door to not shut correctly. The door company was out here Tuesday and the issue was solved. I do hope you can call me at the hotel directly and let me make this up to you. Completely unacceptable that you experienced this noise--and lost sleep. And make no mistake: I want you to be 100% satisfied with you stay with us. Even more: we want to win your loyalty back to the Best Western Date Tree. Thanks again for going on Trip Advisor and letting us know about this issue. And I honestly hope that you will give the Best Western Date Tree Hotel another chance. We want you back!

"Excellent Value in Indio"

5
30/05/2016

We stay at the date tree on our snow bird trip from our WA state home to our winter home in Tucson AZ. The staff is always very helpful and it's and excellent value. I would recommend this Best Western to anyone.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
NW_Gourmet, Thanks so much for choosing the Best Western Date Tree for your travels between Washington State and Tucson, Arizona. We do get a lot of the snowbirds tourists that come and stay with us just as you do. And be certain of this: we truly are appreciative of the fact that you have chosen our hotel year in and year out. We truly value each and every customer--and strive to exceed the expectations of each and every guest that comes to the Best Western Date Tree. Also, and no less important, thanks for taking the time to go on Trip Advisor and share your thoughts about our hotel. Hope your trip back to Washington is a good one...and we will look forward to seeing you back here on your return back to Arizona.

"my only choice"

5
25/05/2016

I take several trips to the desert , whether its for business or family vacations. When making reservations it's allways nice to know when there full, then I can rearrange my travel dates because I enjoy this place very much. i'm flexible but when it's a must on business calls, they allways make sure my request can be reserved, Thank you Best Western in Indio,

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Larry, We have to admit, and with much delight, we love your headline: "my only choice." We really do want the Best Western Date Tree to be the ONLY choice for anyone traveling through the Indio area. Our goal is a saliently simple one: to exceed the expectations of each and every guest who comes through our doors. And while we may not succeed 100% of the time, and not sure any hotel can, we certainly strive for that. And begin each day expecting to deliver on that goal. Thanks again for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. We will look forward to seeing you back here the next time you are in Indio.

"Excellent Breakfast"

5
17/05/2016

stayed here on my business trip for four nights. Like the breakfast here normally you don't see this many items in breakfast in other hotels. even Holiday inn or hampton inn. In short i will use this hotel on every stay i come in this area. Look of he hotel from out side is depressing but like i said don't judge the Book from it covers

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Patel, We really appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree Hotel. And we must agree: we feel very proud of our breakfast selections--and the plethora of choices that each and every guest has to choose from. Put succinctly: we love to eat! And we want to promulgate that same feeling to everyone who comes to the Best Western Date Tree. So glad you decided to stay with us...and we will look forward to having you back as our valued guest the next time you are in Indio.

"Oasis"

5
08/05/2016

After crossing the desert a welcome relief. Pet friendly. Great pool. Nice grounds. Large clean rooms. Have stopped several times over the years. Always surprised it isn't busier. Also a good stop on the way east before hitting the desert.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jerome, We really do like to think of the Best Western Date Tree as an Oasis away from everything. And your headline summed it up with succinct clarity. First off, thanks for finding our hotel and for choosing to stay with us over the years. Once we get a guest into the Best Western Date Tree for the first time, and they experience our award winning customer service and the clean and comfortable rooms, we feel we will win them over. Put simply: we strive each and every day to exceed the expectations of each and every guest who comes through our doors. Thanks for taking the time to expatiate your thoughts on Trip Advisor. We truly value, and read, each and every review that is posted. And use it as a tool to improve and hone our services. We will look forward to seeing you back at the Best Western Date Tree the next time you are out in Indio.

"The best place to stay for Coachella"

5
29/04/2016

Each year I go to Coachella I make sure I get a room at this hotel. The staff are extremely helpful and always available in case of an emergency. I was warmly greeted upon arrival and graciously cared for during my stay, as is usual. The breakfast that is included is a life saver on most mornings. Additionally, the pool and jacuzzi are open for 24 hours, so after a long dusty day you can go for a dip and take a load off your sore feet. Truly there is no better option for the price in the whole valley. I'm already looking forward to my stay next year.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
c1511, So glad you got to experience the whole Coachella concert for another year. Put simply: there is no other event like it in the United States. And we really appreciate you choosing to stay at the Best Western Date Tree the last few years. Everyone here at the Best Western Date strive hard to win the loyalty of each and every guest--and to give them an experience that will get them returning year in and year out. We really appreciate your feedback...and the kind comments. Look forward to having you back out here next year.

"Super close to Coachella and super comfortable!"

5
28/04/2016

Our stay at the Best Western location for the weekend of Coachella could not have been any better. The continental breakfast was a perfect start to our day, from eggs to hash browns and even waffles, we never felt the need to leave the hotel in the morning. 24/7 pool is a godsend when returning from the event to cool down. They even sell hotdogs and hamburgers and other goodies during lunch time by the pool- everything was super affordable and really convenient. The rooms are clean and spacious and accommodated our group perfectly. Would definitely return next year for the music festival or for any other event- truly a great place to stay!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Hdogan, So happy to read that your stay at the Best Western Date Tree was a salubrious one--and that you got to experience the Coachella Concert. We love the whole ethos and vibe of the concert festival--and the folks that come out here to stay with us over that period. So happy that our staff and our hotel exceeded your expectations. And we certainly appreciate you taking the time to go on Trip Advisor and share your comments. We certainly hope that you will choose the Best Western Date Tree the next time you are back in Indio.

"Close to the Thermal Club Race Track"

4
11/04/2016

Great location with easy access to many activities. 15 minutes from the Thermal Race Track. Clean and neat lobby, friendly staff, decent breakfast and lots of good parking. Pool and spa is open 24 hours. Also great stay for the music festivals.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Greg, So glad you got to stay with us and partake in events at the Thermal Race Track. That is a great venue for all of the car festivities. And so very happy that you chose the Best Western Date Tree. We really do feel that we are a great location for many of the events that take place in the valley. We greatly appreciate you taking the time to share your thoughts on Trip Advisor. Hope to see you again at the Best Western Date Tree the next time you are back in Indio.

""Great Location""

5
10/04/2016

This hotel is off the beaten path and is clean and tidy. The location is great for relaxing, gathering with old friends and visiting friends nearby. Our group of retired firefighters were able to visit and enjoy each others company for several days in a relaxing atmosphere. The staff went out of their way to help us out and provide additional tables and chairs around the pool for a great Bar-B-Q. The entire staff was very friendly and went out of their way to make us all feel comfortable. The breakfast area was clean with good food (nice area inside and out to enjoy early morning coffee and conversation).

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Roger, So very nice to have you and your group of retired firefighters back at the Best Western Date Tree. Truly a great bunch of folks that come out and celebrate each year--and we greatly appreciate your loyalty to our hotel. We truly strive to exceed the expectations of each and every guest that comes into our hotel. Bottom line: we take care of our guests...then they will want to return to the Best Western Date again and again. Thanks for taking a moment to go on Trip Advisor and share your thoughts. Much appreciated! Look forward to seeing you back at the Best Western Date Tree next year.

"Peaceful, great hotel with excellent service"

5
10/04/2016

Staff is super friendly, attentive and professional. They do everything possible to ensure a great guest experience. It's clean, the rooms are large and the pool is beautiful and relaxing. Breakfast was tasty and generous. I recommend the Best Western Date Tree for both family vacation and business. Staff and Hotel manager make it happen for their guests.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Elaine, What a pleasure to read about your recent stay at the Best Western Date Tree. So glad you got to experience what the Best Western Date Tree hotel has to offer--and that we were able to exceed your expectations. And thanks again for taking the time to go on Trip Advisor and give us your comments. We will look forward to having you back at the Best Western Date Tree the next time you are out in Indio.

"excellent choice in the Joshua Tree-Palm Springs area"

4
10/04/2016

My husband and I had a tight schedule for a recent trip to Palm Springs for a family wedding. I wanted to visit Joshua Tree National Park in the half-day available after the festivities and needed quick access to the Interstate in the morning. Date Tree was just what I was looking for and turned out to be better than I expected. The room was very comfortable, the fitness room small but adequate, and the breakfast buffet particularly good. The staff is friendly and efficient. When I asked about a dinner restaurant (none visible in the area) the desk clerk whipped out a two page handout with all the area restaurants and directions to find them. A real bonus for us was finding the Shields date market nearby. We enjoyed the best date shake you'll find and sampled varieties of dates never seen in supermarkets. The only difficulty was limiting our choice to what could fit in the cooler.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Miriam, Nothing like visiting Joshua Tree National park this time of year. About as near perfection as you can get. Really pleased to read that the Best Western Date Tree exceeded your expectations. Our number one goal is to have each and every guest wanting to return to our property again and again. Would also like thank you for taking time out of your day to go on Trip Advisor and share your thoughts about our hotel. We value each and every review--and share them with our staff on a daily basis. We certainly hope to see you back at the Best Western Date Tree the next time you are visiting Indio.

"Great Hotel"

5
08/04/2016

I highly recommend this hotel. The pool is beautiful and the atmosphere very relaxing. I will definitely stay here again -only next time I will stay longer. Our room was huge and conveniently located close to the pool.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
James, We most assuredly want you to also stay longer on your next trip out to the Best Western Date Tree. We have one simple and salient goal: to create experiences that have each and every guest wanting to return again and again. So happy that our hotel exceeded your expectations--and that we can now count you as a satisfied guest that will be returning. Nothing makes us happier. We also appreciate you taking the time to go on Trip Advisor and share your experiences with other folks. We take every review seriously...and are always striving to improve our hotel. Look forward to seeing you at the Best Western Date Tree the next time you are out in Indio.

"Wonderful oasis"

5
07/04/2016

I can't say enough good things about this hotel. We called hoping to reserve the family suite and the man who answered, possibly the manager, offered me two adjoining rooms for the same price as the family suite. it was wonderful! The rooms were clean and spacious. The only problem was that there was no elevator and we did have to carry all of our bags up the stairs. The pool is beyond gorgeous, with grills available poolside, little tiki huts with tables underneath and plenty of chaise lounges. The grounds are also beautifully maintained. Breakfast was a bit of a bust because of a huge extended family staying there. My advice in general would be to go early. There was literally no food left when we arrived. And the breakfast hours are NOT extended on Sunday, so again we were skunked on the food. Another bonus is the complimentary DVD lending library in the lobby, not to mention fresh dates and ice water too.

"Nice hotel"

3
05/04/2016

The hotel looks very nice, with a well kept garden. The servide was warm and friendly at the hotel. The breakfast was nice and surpricingly there were DVD-films to borrow to the rooms. Therefore overalll a good value for money paid.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Lisa, Thanks for the nice comments about the Best Western Date Tree Hotel. We have a very well trained gardening staff...and they take a great deal of pride in the landscaping of our property. So glad you enjoyed your stay with us. And we certainly appreciate you taking the time to go on Trip Advisor and leave a comment. We look forward to seeing you again at the Best Western Date Tree the next time you are out in Indio.

"Large Room"

4
05/04/2016

The only reason I ended up at this hotel is because it was the only room available in the area. I landed at Ontario airport at midnight on a Friday and was planning to get my rental car and find a hotel nearby. As I started driving east toward the desert, I was dismayed to discover that there were no rooms available from the airport through Palm Springs. The Best Western Date Hotel had a room and I jumped at it. The room was large. The hotel is very very clean. The free breakfast was crowded. There was a good selection of food and everything I ate was good. The hotel has a nice swimming pool. This is an older hotel. I felt that it was a good value.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Janietro, Yes: this time of year in the Coachella Valley can be very, very busy--and rooms are most assuredly at a premium. So very glad that we had a room for you--and that you gave the Best Western Date Tree a chance. We really do strive to exceed the expectations of each and every guest who comes through our doors. And so very nice to read that we provided you with a salubrious and serendipitous experience. We hope you will choose the Best Western Date Tree again the next time you are in the desert. And again: thanks for going on Trip Advisor and sharing your thoughts.

"Very nice hotel"

5
05/04/2016

I stayed 3 nights.The room was nice and included a fridge, microwave and dvd player! The continental breakfast was good and much better than expected from Best Western.The breakfast selections changed daily and included a nice variety. The property is not in the most elegant location but is well-maintained and clean. The room was just about up to the standards of this chain. Bed was good. All staff were very helpful.If I visit that area, would stay here again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Valentyn, Thanks so much for the comments about our breakfast. We really do feel that the breadth and quality of our breakfast selection sets us apart from any of our competitors. And we have a dedicated full-time breakfast attendant that is passionate about making it something special. We really appreciate you taking the time to go on Trip Advisor and give us your feedback. Even more: we react to all of the comments on there--both the good and the bad. Hopefully we will see you again at the Best Western Date the next time you are out in Indio.

"Winter trip"

5
31/03/2016

I stayed 5 nights, this a very restful stay. The staff is very helpful and efficient. We had a pool barb-q and the help (Jeff) was very accommodating. The rooms are very comfortable, clean and cool. I will stay there anytime I am in the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Dadbonnell, So very happy to read that you spent 5 nights with us at the Best Western Date Tree. And even more: that we were able to exceed your expectations. We truly have that as our #1 goal--and it is something that our entire staff tries to achieve on a daily basis. Also very nice to read that Jeff was able to take care of your needs. We look forward to having you stay again at the Best Western Date Tree the next time you are out in Indio.

"Nice Place!"

4
30/03/2016

I stayed here one night while traveling through to Los Angeles. Very nice hotel. Easy access from I-10 freeway. The breakfast was great. A large variety of hot and cold foods and drinks to choose. My only complaint was the shower was lukewarm at best.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Linda, So very glad that you had a salubrious experience at the Best Western Date Tree. We truly do strive to make each and every stay a memorable one--and even more: to exceed your expectations. Put succinctly: we want you to keep returning to the Best Western Date Tree. Sorry to hear about the shower being lukewarm. We normally have not had ANY hot water issues. That said, it is quite possible there was an issue in the boiler system and that it was not corrected before your shower. Please accept my apologies on this. Thanks again for taking the time to go on Trip Advisor and share your thoughts. And we will look forward to seeing you at our hotel the next time you are back in Indio.

"Good Place to Stay in Indio"

5
28/03/2016

The hotel staff was very friendly and helpful. They provide a great recommendation for dinner. Good breakfast. Strong internet connection. Clean room. Great shower, the water was hot and the water pressure was strong. The location is in an industrial section of Indio and we paid $170 with taxes, seemed high for the location.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Lilian, We really appreciate you taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We take each and every review and share them with our staff. It keeps us focused. It keeps us motivated. It keeps us striving. And we understand--and with salient clarity--the importance of making each and every guest stay a memorable one. And it truly is our goal to have every guest wanting to return again and again to the Best Western Date Tree. We look forward to having you back with us the next time you are back in Indio.

"Excellent Service and great selection of Breakfast items!"

5
26/03/2016

Loved the easy access to the free WiFi! That was a first on this trip!! The breakfast was great, and the staff was friendly and very helpful! We will return, in fact this was our second stay at this place.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sandra, Thanks so much for the kind words on Trip Advisor. We really do strive to exceed the expectations of each and every guest who comes to the Best Western Date Tree. And while we realize you can never be 100% on this goal...it is still something that we work towards each day. So glad you enjoyed the breakfast and ease of getting on the Internet. We certainly hope to see you again at the Best Western Date Tree the next time you are back out to Indio.

"Great location to play in the Parks!"

4
23/03/2016

EZ check in EZ on and off the I-10 freeway access Lots of available parking Very clean swimming pool and jacuzzi Hot buffet breakfast Clean room with refrigerator and microwave Free Wi-Fi The perfect location to spend a full day in Anza-Borrego State Park, full day in Joshua Tree National Park, and a full day doing the Palm Springs Ariel Tramway. The first days of Spring are perfect surroundings of wildflowers and flowering abundant various species of plants and cacti :-)

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
ycans, Anza-Borrego and Joshua Tree National Park are perfect this time of year...and so happy to read that your stay with us was a salubrious one. Our goal here at the Best Western Date Tree is a salient one: to exceed the expectations of each and every guest who checks-in. Thanks again for going on Trip Advisor and sharing your experiences about our hotel. And we hope to see you back at the Best Western Date Tree the next time you are back in Indio.

"Excellent all the way around"

5
19/03/2016

This is a great place. Friendly staff, free dates, awesome grounds. very large pool and very nice room. Breakfast was super duper. All kinds of great things to eat including meat and eggs and all the usual stuff. I would stay here again in a hearbeat. Also many good eating places nearby and they even list them out for you, wonderful.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Reitiredguy, First off: I love your moniker on Trip Advisor. The retired life...sounds like bliss. Really want to thank you for taking the time to share your experiences at the Best Western Date Tree on Trip Advisor. We truly take each and every review as a chance to better improve and hone our services; and to monitor what we are doing right--and not so right. And our entire staff here at the hotel has one simple and salient goal: to do everything to exceed the expectations of each and every guest who come into the Best Western Date Tree Hotel. Thanks again for choosing us on your recent stay to the Best Western Date Tree Hotel--and we will look forward to seeing you again the next time you are out in Indio.

"Great Time, Best Western Date Tree"

5
19/03/2016

My wife and I return to the Date Tree every March for the Indian Wells Tennis Tournament. This is our sixth visit. I could not ask for a better place to stay. The room far exceeds expectations. Every morning after a good breakfast we pick up the tennis schedule and off we go. The staff is helpful and great to work with.

"best place to stay for indian wells tennis tournament"

5
16/03/2016

This hotel is a great find when you go to Indian Wells Tennis tournament in March. The room has a comfortable king sized bed with refrigerator, breakfast in the morning as well as tennis schedule and free newspaper. The manager Aaron and his staff are courteous and very helpful. We highly recommend this hotel.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Durga, Let me vociferously thank you for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. Our goal is truly a simple one: to exceed the expectations of each and every guest we check-in. So glad we came through on your recent visit--and that you were able to attend the BNP Tennis tournament. We will look forward to seeing you again at the Best Western Date Tree the next time you are back in Indio.

"Nice Grounds, Lots of Rooms"

4
13/03/2016

We were only here for one night, but the lobby, grounds, hallways, and room were all clean and well-maintained. The pool area looked especially inviting. Our room had a large bathroom, plenty of seating and even an upstairs, outdoor patio. Looks like there are several buildings and lots of rooms. We were located in a middle building, so did not hear the trains as much, but I like the sound of trains anyway. We did not have breakfast at the facility so I cannot comment on that aspect. The front desk staff upon arrival and departure were friendly and efficient. Even the groundskeepers and maintenance staff made an effort to say "Hi." I would feel comfortable recommending this hotel and would return.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Cache, Thanks so much for taking the time to review the Best Western Date Tree on Trip Advisor. We look at our reviews daily; and even more, we share with our entire staff to make sure we are doing everything we can to exceed the expectations of each and every guest who comes through our property. We really appreciate you choosing the Best Western Date Tree for your travels...and we will look forward to seeing you the next time you are back out to Indio.

"Very Nice"

4
12/03/2016

Very well maintained hotel. Arrived a quite a bit earlier that the 3:00pm check-in, but they were able to have a room available right away. Décor was updated and room very clean. Free breakfast every morning and not the normal continental style breakfast. You can choose between eggs, biscuits and gravy, bacon or sausage, hash browns, make your own waffles. Oatmeal, yogurt, bagels....etc. Good way to start the morning. There are train tracks near the property, and freight trains came by quite frequently, but the noise was bearable by the pool and we could not hear them when in the room. Large pool and outdoor whirlpool open 24 hours. They do have a workout room, but very cramped with equipment. No real conveniences close by (i.e....shopping, restaurants), so a car is a necessity. Overall a very good experience and I would not hesitate to book at this hotel again when in the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Chicagobeachlover, So very nice to read your very detailed review of the Best Western Date Tree. And I must say, you expatiated all of the key points with salient clarity. Very nice to read that our Front Desk agents were able to get you in well ahead of the normal 3:00pm check-in. We truly do strive to exceed the expectations of each and every guest--and if we can get someone an early check-in(and the room is available)then we most assuredly will. As for the breakfast: we feel very confident in the breadth and quality of deluxe hot breakfast each morning. And we are certain of this: there should be something for everyone each morning. Thanks again for taking the time to promulgate your experiences at the Best Western Date Tree on Trip Advisor. And we certainly hope to see you again at our hotel the next time you are back in the Indio area.

"Great Hotel"

5
07/03/2016

Very well maintained hotel. Was only going to stay one night but it was so comfortable decided to stay for 4 nights. They accommodated us so we did not have to change rooms. Pool and Breakfast was great. When we come to California will definitely stay there again. Price was very reasonable.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Joan, Must say, I love your headline! And everyone here at the Best Western Date really does consider this a great hotel--and we want to promulgate that feeling to each and every guest who come through our doors. So glad that we exceeded your expectations...and that you decided to extend your stay to 4 nights. Also want to thank you for taking the time to share your thoughts and observations on Trip Advisor. We value this site; and even more, we take to heart all of the comments that are made on it. It makes us better. Our bottom line is this: WE WANT TO BE THE BEST HOTEL IN INDIO. PERIOD. We hope to see you again at the Best Western Date Tree the next time you are in Indio.

"Older but nice"

4
01/03/2016

We stayed at this hotel for three nights. Its an older property but pretty well maintained, inside and out. We used the pool area but didn,t swim because the pool was not very warm. We also had to request them to clean the pool and they had it cleaned the day before we left. The room was clean but felt dark, would stay again.

"JUST ONE NIGHT"

4
29/02/2016

Made a reservation for one night but the wrong night. When we arrived they could not find our reservation. I had made it for the following week. Front desk was able to correct the problem and accommodate us for the write night

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Richard, We really appreciate you taking the time to go on Trip Advisor and share your comments about the Best Western Date Tree Hotel. And very nice to read that our Front Desk was able to correct the reservation issue. Our goal truly is a simple one: to exceed the expectations of each and every guest. Hopefully, we achieved that on your recent stay with us. Looking forward to seeing you again at the Best Western Date Tree the next time you are back in Indio.

"Enjoyable"

5
29/02/2016

We arrived early and were allowed to check in right away. The gentleman at the desk was friendly and warm. There were delicious local dates in the lobby. Lots of free parking and the internet was fast and reliable. The public areas are great: and the DVD library to choose and play in your room is very well stocked.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Roydelgarza, Nice to read that we were able to accomodate your early check-in. As long as we have the rooms ready, we are thrilled to be able to check-in any guest in at whatever time they arrive. And yes: if you are going to name ourselves the Best Western Date Tree Hotel...then we most assuredly HAVE to have our signature local dates at the desk. Thanks again for taking the time to go on Trip Advisor and share your recent stay with us. We certainly look forward to having back to the Best Western Date Tree the next time you are back in Indio.

"School trip"

5
26/02/2016

Because of uncertainty I waited until I was in Indio to book a hotel. After a few unsatisfactory calls I called best western. Toni answered the phone with genuine hospitality and a room. Other families were traveling with us but coming later were having lodging problems that Toni was able to help them out of their lodging situation. Unexpected great room and amazing guest services. The hotel faces the highway but most rooms are in a compound that you would never know the fwy is there. Breakfast starting at 5:30 so we can get into Joshua tree early. After 4 hours in the car it was a treat to end up here. Thank you Toni :)

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
PR733, So very happy that you experienced the alacrity and bonhomie that Toni gives to each and every guest at the Best Western Date Tree Hotel. Without question, Toni plays a huge role in our award-winning customer service--and in being able to have been the #1 ranked hotel in Indio for the past 8 years running. Put simply and succinctly: she cares. And that sort of passion and dedication shows up with every guest that Toni comes in contact with. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. And about Toni. So glad the school trip all worked out. We will look forward to seeing you again at the Best Western Date Tree the next time you are back in Indio.

"Senior games 2016"

5
25/02/2016

I have stayed here several times over the past ten years. This was the best stay so far. The management has upgrade the facilities. The room was great. The bed wonderful as in all Best Westerns I've stay at. Breakfast was all and more I could ask for. The Date Tree is well located with easy access off I-10. A multitude of great places to eat out. I don't get a chance to use their pool but the view I had of it - well next time I'll make sure I make the time. Thank you staff for a great stay. See you next year.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Ken, Most importantly: thanks for choosing the Best Western Date Tree over the past 10 years. That sort of loyalty truly fills us up with the greatest sense pride--and leads us to believe we are doing something right. As for upgrades: we are constantly renovating and improving the hotel. And the Best Western Date Tree will be undergoing a very major renovation in the upcoming year. New exterior details, new public spaces refresh, and all rooms getting a complete overhaul. And yes: we will be doing this WITHOUT distracting any of the guests in the hotel. It will be phased in over the next 2 years. Thanks again for taking the time to share your impressions of the Best Western Date Tree on Trip Advisor. We will look forward to seeing you again the next time you are out in Indio.

"dog friendly and reliable"

4
24/02/2016

in an area where hotels and motels are expensive, this motel is priced for value and quality. Dog friendly. Nice pool and exterior. Good staff. We have stayed here on our travels over the past several years. Once there was a maintenance person whose personal grooming was unpleasant. He is no longer on staff, it seems.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Hilaryd, We truly want to thank you for taking the time to share your thoughts about the Best Western Date Tree on Trip Advisor. Every review, every comment, every observation on our hotel is taken very seriously--and something that we share with our staff each and every day. Our bottom line is this: we truly want to be the best hotel in Indio--and we are striving on a daily basis to exceed the expectations of each and every guest who comes to the Best Western Date Tree. So glad to read that recent stay with us was a salubrious one. We will look forward to seeing you again the next time you are out in Indio.

"Avery nice room, quiet & clean.."

4
24/02/2016

This property is pretty dated, but overall, the management and staff have done a great job of making it comfortable and clean! Large property with three large buildings. Room had microwave and good sized fridge. Bed was very comfortable, 24 hour swimming pool, free DVDs and players in every room. Desk staff was very professional and helpful. Will stay here again when in the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Kernvilledaddy, First and foremost, thanks so much for taking the time to go on Trip Advisor and share your thoughts about the Best Western Date Tree. We cannot state enough how important these reviews are to help us staying on point to what is working at the property--and what might need to be more fully attuned. We truly have one simple and salient goal: to offer superior customer service--and to have each and every guest wanting to return the Best Western Date Tree again and again. From your review, it looks like we succeeded. I will add that we will be undertaking this summer a very extensive renovation of the property: from the exterior to the public spaces and to all of the guest rooms. And we are very excited about how everything will look when fully completed. Thanks again for choosing the Best Western Date Tree! And we hope to see you the next time your travels bring you out to Indio.

"Back at my winter home."

5
22/02/2016

It was wonderful to arrive at my destination for the nine total weeks, knowing that everything would be easy and comfortable. Even better there were the little surprises of having my boxes already in the room, the stuff I would ask to have out of the way already gone, and other special touches that are normal for the staff from the housekeepers to the front desk, maintenance and Guest Relations and Managemant. It is wonderful to get a good nights sleep from the beginning. And to know all my various possessions are safe is invaluable.

"Comfortable"

4
21/02/2016

We stayed overnight with our 2 dogs and had a wonderful nights sleep. The beds were really comfortable and Toni G at the front desk made us feel like guests at her house. Dogs slept well. All had a nice breakfast in the am on the patio. Thank you Best Western! Beth Black

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Beth, So glad that you(and your 2 dogs)stayed at the Best Western Date Tree this past weekend...and that we exceeded your expectations. We truly do strive to make each stay a memorable one. And very nice to read that Toni made you feel like family. She truly is full of alacrity and bonhomie--and she takes a great deal of pride in her work. Thanks again for choosing the Best Western Date Tree. We hope to see you again the next time you are out in Indio.

"Super friendly and relaxing stay"

5
17/02/2016

The various people at the front desk were all very friendly and helpful. I really liked the layout of this Best Western; even though it was smaller it still had all of the amenities and comfort of a larger one. Although we didn't use the pool it looked pristine and had a lot of shade and seating around the edge. The room was nice and included a fridge, microwave and dvd player! The continental breakfast, although terribly business, was good and much better than expected. We will definitely stay here again if the opportunity arises.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sarah, So very happy that you had a salubrious and relaxing stay at the Best Western Date Tree--and that you were able to experience our award-winning customer service. We really do have a staff that strives to exceed the expectations of each and every guest. And while we may not always succeed, you can be sure of this: that is our goal each and every day. And with each and every guest. We understand, and with salient clarity, that a positive guest experience is the most important thing we can provide. Thanks so much for taking the time to share your thoughts about the Best Western Date Tree on Trip Advisor. We will look forward to having you stay with us again the next time you are in Indio.

"Fabulous Customer Service"

4
15/02/2016

From check-in (engaged, efficient, quick, thorough), to follow-up an hour after check-in ("how is the room?" ... "is there anything you need"?), to sensitivity for an unexpected early check-out, customer service is a clear priority. The property, though not in the most elegant location, is well-maintained, clean, and with a surprising number of amenities. I must give a special "shout-out" to Toni G who was incredibly caring and considerate later in the night when - as a result of a family emergency - we needed to suddenly check-out well in advance of our actual use of the room. I would have been understood and was entirely expected by me that Toni would have shrugged her shoulders with a trite "Sorry, but it's company policy that we can't rebate any of your room payment." However, not only did Toni refund room cost, she also provided a level of sensitivity and caring that carried me to my car and beyond as we got back on the road to return home to deal with our family emergency. Based on Toni's incredible customer servicing along with the friendly and very efficient servicing upon check-in, I have to say that this local Best Western hires and supports quality staff. The result? A very satisfying experience that allows customers to focus on the most important thing: having fun! Thanks again, Toni. And thank you, Best Western/Indio.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Robert, What a pleasure to read your review--and your experiences with Toni. This is EXACTLY what we are striving for: to make a memorable impression--and to go out of our way to exceed expectations. We truly do have the best staff in the entire valley--and they strive, each and every day, to deliver superior customer service. And your comments on Toni are no surprise to me or the cornucopia of other guests she has helped over the years. She truly does set the bar high for all of the Desk Agents at the Best Western Date Tree. So very sorry to read about the family emergency. There is NOTHING more stressful then experiencing that while on a vacation. And so very happy to read that Toni eased the stress level and helped you get checked out smoothly. Thanks again for taking the time to share your thoughts on Trip Advisor. We certainly hope to see you again at the Best Western Date Tree the next time you are out in Indio.

"Would stay here again"

4
10/02/2016

The room was just about up to the standards of this chain. Bed was good. Room quiet. Hand towels were a little thin. Not sure if they have an elevator, I took the stairs. Wifi was satisfactory. TV channels were all digital and slow to change. I missed breakfast so I can't comment on that. The pool looked like it was clean with lounge chairs next to it.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Phoenix, So glad that you were choose the Best Western Date Tree on your recent trip out to Indio. And even more: that you took the time to go on Trip Advisor and let us know how we were doing. We truly appreciate the feedback. As you mentioned, we now have all Digital HD channels in the entire hotel. We are one of the first hotels to offer all HD channels in Indio. Not sure why it would have changed channels slower...as that has never been an issue. That said, I am sorry that you experienced that issue. We do hope that you will choose the Best Western Date Tree on your next trip out to Indio. Our goal is a simple one: to exceed the expectations of each and every guest. And to have them wanting to return to the Best Western Date Tree again and again.

"Bathroom Fan"

3
10/02/2016

The bathroom fan is oddly connected to the light. The fan is not that quiet. The bed is quite comfortable. There is no elevator, but there is only one set of carpeted stairs to go up. The staff will help you with your bags.

"Wedding Fun!"

5
08/02/2016

Thank you Best Western for all your hospitality and amazing breakfast choices! The entire family, all 20+ of us found something to eat. We also appreciated the follow up visits concerning our room mishap. We stay at Best Western Date Tree in Indio frequently because we are well served when visiting family!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Valrii, Thanks so much for taking the time to go on Trip Advisor and leave your comments. We truly do value all of the feedback we get--and both the good(and the bad)as way to continually improve the experience that each and every guest experiences. So glad you enjoyed our Award winning customer service and the plethora of breakfast choices that we offer. We hope that you will choose the Best Western Date Tree the next time you are out in Indio.

"Tori was great at the front!"

3
29/01/2016

Checking in was very pleasant with Tori but the hotel itself is not that well built. I guess it's tough to compare to a 4 or 5 star but they rate was high for the weekend. 200$ a night! Breakfast was pretty good though.

"Would definitely stay again here"

5
27/01/2016

I was a little dubious when I drove up, as a dozen gravel trucks were parked in the driveway. Obviously, the local contractors treat their workers well, though, as the motel was clean, well-run, had a decent breakfast, and courteous staff. As a bonus, the room I had was nice and quiet. A good place to know about in Indio. 24 hour hot tub, which I did not try, but was glad to know about.

"Pleasant stay"

4
27/01/2016

We picked the Best Western Date tree after having stayed there last year for the same car event. We were only staying a couple of days but changed plans and stayed all week. The staff made it very easy to extend our stay. The breakfast selections changed daily and included a nice variety. Having tea, coffee, fresh water, dates and oranges available was appreciated. All staff were helpful and courteous not only to me but to a very elderly woman I observed one evening that was checking in alone.

"Wonderful Stay"

5
25/01/2016

My husband and I stayed at the hotel in November for my birthday. Tony G. and Adriana checked us in and were VERY helpful. They did an excellent job of making our stay pleasant. We appreciated the refreshments at check in. Breakfast was delicious. Our hotel room was very cozy and comfortable, and we had a restful time. The staff was professional and made every effort to make our stay as calm as possible. Thank you Tony and Adriana. We look forward to many more visits. B&W

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Wenley, Thanks so much for taking the time to expatiate your thoughts on the Best Western Date Tree--and for the praise for Toni G and Adrianna. They are both full of alacrity and bonhomie--and even more: they truly care about delivering award-winning customer service. Or put even more succinctly: they love taking care of our customers. Everyone here at the Best Western Date Tree is focused on one simple and salient goal: to exceed the expectations of each and every guest that we check-in. Not always easy. Not always possible. But for us, it is the goal we strive for day in and day out. Thanks for for taking the time to share your thoughts about our property. And we will look forward to having you back at the Best Western Date Tree the next time you are out in Indio.

"Clean. Spacious rooms. Nice staff. RECOMMEND!"

5
19/01/2016

Very clean room. Spacious too. Staff was very attentive and helpful. Will stay at property again. I took a large group to the Palm Desert area and we all stayed at Best Western Date Tree. Breakfast buffet was very good and abundant with selections throughout the entire breakfast period.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Bosox, So very glad that your recent stay at our hotel exceeded your expectations. We have a very dedicated staff here at the Best Western Date Tree--and they truly do pride themselves on delivering award-winning customer service. Thanks for taking the time to share your thoughts on Trip Advisor. We will look forward to having you, and perhaps your group, stay with us again the next time you are out in Indio.

"Great place and they are dog friendly"

5
19/01/2016

I recently stayed at the Best Western Date Tree Hotel. The staff was wonderful, clean fresh rooms, wonderful grounds. Beautiful pool. Best breakfast ever even a make your own waffle bar! What a pleasurable stay. Best of all they are dog friendly. Wonderful place to stay I will be back for sure.

"Just Fine"

3
18/01/2016

The service is maybe the best part of this hotel. There are 3 buildings each with 2 floors and we were in the third building. It is easy to get from one building to the next. Check in was fine and the front desk staff was very nice. This is an old hotel and needs some serious updates to lighting, electrical, etc. The decor is nice but doesn't hide the age of the buildings. The lighting in our room was really bad. The bathroom light also turns on the fan which is very loud and really annoying. The heating/AC system is also one of those old systems that is very loud. The water from the tap tasted really chlorinated. My son didn't seem to notice but I did. The beds are comfortable but the blankets are very thin. More substantial blankets would be a plus. Breakfast was standard fare with the waffles, eggs, etc. - nothing special. The coffee was not so good. On a busy morning the traffic flow in the breakfast area is really bad. The layout makes it hard to get from the serving area to a place to sit and eat and there was not enough seating. Location: Right near train tracks which you can hear at night. Unless you like Mexican food there are no nearby restaurants. We got in late after battling crappy LAX to Indio traffic for 4 hours and really did not want to spend any more time in the car than was necessary so not having a nearby place to grab a bit to eat was a huge disappointment. Never having been to Indio, I have no clue about what part of town we were in. Overall I was not impressed with this part of California. The workout room is very small and somewhat useless. The pool area is nice and the pool is a good size but not as big as expected. The rooms do have good-sized refrigerators and microwaves which is a plus. We had great pizza, pasta and salad delivered from Round Table Pizza. I just don't understand the rave reviews as this was pretty average.

"weekend"

3
18/01/2016

This hotel is okay, room comfortable, toilet was dirty with mold, windows were so dirty we could barely see out of them. That is really not an issue, however it did make the room seem dirty and unwelcoming. The staff is very friendly and efficient. Breakfast is pretty much on par with complimentary hotel breakfasts which is good in my opinion. I felt safe traveling with my son which is the most important issue for me and would stay here again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Susan. Thanks so much for taking the time share your thoughts on Trip Advisor about the Best Western Date Tree. We use all of the observations--both the good and the bad--to keep on improving the property and our staff operations. I am very sorry to read that Housekeeping missed the mark on your room. We normally have exceedingly HIGH remarks on the cleanliness of our property and our rooms. That said: we dropped the ball on your recent stay. We really do hope you will give the Best Western Date Tree another chance the next time you are out in Indio. Thanks.

"Keep Up The Good Work!"

5
12/01/2016

Fingers crossed, as we read previous reviews, and hoped all we read was true.it was! The front desk greeting and check-in at midnight was efficient and inviting. Fresh dates, mints,and lemon water. Information we needed, after a tiring ride in the rain, made checking in a pleasure. Breakfast info and where our Service dog could relieve herself was appreciated. Our room was spacious and clean. Bathroom could have more shelving for toiletries. Heating unit was fairly quiet. Room to room was quiet. Second floor, two way access to psrking lots. Ice and vending on 1st floor.Frig., microwave,coffee maker all adequate. Iron and board in closet. I always bring extra hangers, windex, paper towels, tissue paper to line the clothing drawers after i clean them out. TheTV was good, lots of channels, dvd player, good variety of movies in the lobby. Exercise room off lobby too. Lighting was very ,very good.i cannot stand dark rooms with crappy light fixtures. The lighting and bulb brightness in the room was great, lots of adjustments. The bed was comfortable, extra pllows in closet, with an extra blanket if needed.. Adjustable shower head, comfortable size shower. The desk, two chairs and an upoholstered chair was great for TV watching. Lots of plugs available, wifi reliable. The furniture a little difficult to open drawers. The redue of table tops with granite was a nice update on older furniture to extend its life , i suspect, effective. Fabulous breakfast. Clean,nicely kept grounds. Friendly, earthy employees. Our housekeepers did a fabulous job caring for our requests for our room. The pool looked inviting if it wasn't so darn cold that long weekend we were here. I love trains, so we enjoyed hearing the freight trains pass by in a low tone rumble. Conveient to Fantasy Springs Casino which was lovely, good food too. I wouldn't hesitate to stay again or reccomend this place, unless you're a high ender! Thank you for your genuine hospitality!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
TequilaJane, First off: wow, what a thorough and exhaustive review of the Best Western Date Tree. Your voluminous excogitation our property was extremely insightful. Let me truly thank you for taking the time to share all of your observations on Trip Advisor. We truly do have a staff that care: about the hotel, about each and every guest, and about delivering an experience that exceeds expectations. And while no hotel is perfect, and no matter how hard they may try, we still are striving for that elusive goal each and every day. And it is so very gratifying to read that we provided a salubrious and edifying experience on your recent stay at the Best Western Date Tree Hotel. Thanks again for choosing to stay with us. And we will look forward to having you back at the Best Western Date Tree the next time you are out in Indio.

"Excellent"

5
11/01/2016

We have stayed there 4 or 5 times. Always clean. Exception service from hotel staff and manager. Rooms clean and very quite. Easy to reach. Staff well informed about local restaurants and tourist cites.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Vincent, Thanks so much for choosing the Best Western Date Tree as your hotel of choice when traveling to Indio. We truly value your business--and the fact that you have come back again and again. We truly believe that if we can exceed the guests expectations from the very first stay at the Best Western Date Tree--and yes, it is our goal--then we will win them over for all future stays. Your review on Trip Advisor is much appreciated. And yes: we will look forward to seeing you back at the Best Western Date Tree the next time you are back in Indio.

"Excellent Place to Stay"

5
10/01/2016

This is a very nice hotel. The breakfast was amazing. There were a lot of food choices--yogurts, cereal, fruit, 2 kinds of waffles, bacon, sausage, eggs, biscuits and gravy. The best hotel free breakfast I have ever seen. I loved the bowl of dates at the front desk.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Vz, Really glad you had the chance to stay at our hotel--and to partake in the breadth of breakfast options that we provide. We really do put a lot of effort into putting out the best possible breakfast. (And yes: we feel we have one of the best in the valley) Everyone here at the Best Western Date Tree takes a lot of pride in our hotel. And even more: in ensuring that each and every guest have a rewarding stay. Thanks again for taking the time to share your thoughts on Trip Advisor. We will look forward to seeing you again the next time you are out in Indio.

"BW Date Tree good for business"

4
09/01/2016

A last minute business decision to have to travel to Indio found me having to book on the fly. I banked on the brand name and overall previous experiences at other out of the way places where BW has been for me. This BW lived up to the brand. I was able to get rest and a good continental breakfast during my 2-night stay. Staff are friendly and helpful to travelers.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Dr. Helen K, So very glad you found the Best Western Date Tree at the last minute--and that we were able to live up the expectations that you have come to expect from Best Western. Our goal here at the Best Western Date Tree is a simple one: to exceed the expectations of each and every guest. Thanks again for choosing us for your 2-night stay. And we certainly hope to have you stay again the next time you are out in Indio.

"Staff Takes Care of Business"

4
05/01/2016

We phoned this hotel from the road, after hitting traffic that delayed our trip. They gave us a fair price and when we arrived greeted us with a warm smile. Fresh dates and cool water are on the desk for guests. A wall of DVDs are also available to use in rooms, which are equipped with DVD players. Room was a little frumpy, but comfortable. Some of our fellow guests decided to have an alcohol-fueled dispute in the middle of the night. The staff took care of the matter immediately, and effectively shut down the drama. In the morning, we all enjoyed the ample breakfast buffet, which even featured almond and soy milk options! All in all, a welcome respite from the challenges of highway travel.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Anne, Have to say, I love your headline for us: Staff takes care of business. Nothing like reading this first thing in the morning. First off, thanks so much for choosing the Best Western Date Tree for your stay. We truly pride ourselves on exceeding the expectations of each and every guest. It is our goal. It is our mantra. It is what we expect of ourselves. So nice to see that we delivered. Thanks also for taking the time share your thoughts on Trip Advisor. We takes these reviews very seriously--and truly use the feedback to help elevate and improve our hotel. We will look forward to seeing you back at the Best Western Date Tree the next time you are out in Indio.

"ABOVE AND BEYOND GREAT!!"

5
05/01/2016

Enjoyed a two day stay here as we traveled from Moreno Valley to Indio. The room was very well maintained, has a flat screen TV, the bathroom was very nice and roomy, beds were cozy and warm. The best part was the Free WIFI and Breakfast! The breakfast room was pretty big and there was lots to choose from to eat. Everything from fresh made waffles to biscuits and gravy. They even had soy milk! I would recommend this spot to everyone I know traveling out that way and I look forward to staying there again soon! Thanks for a great time!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jessica, So glad to read that your recent stay with the Best Western Date Tree was a salubrious one. We truly pride ourselves on making a memorable stay for each and every guest checking into our hotel. And loved reading your comments about our breakfast. We have expanded and added items to meet the dietary needs of all our guests--and the soy milk has been a huge hit. We also greatly appreciate you going onto Trip Advisor and sharing your thoughts about our hotel. Hope to see you back at the Best Western Date Tree the next time you are out in Indio.

"Wedding"

5
05/01/2016

This place is off the hook. Our stay was very pleasant. Aaron the manager was awesome, we also interactive with the staff Toni, Krystal, and Adriana the are great. The breakfast is so good all types of different food eggs to fruit salad. My favorite was the biscuits and gravy. They have movies to watch in your rooms. The pool is heated for the cold days in January. I will be back with no hesitation! Great service is what keeps you coming back and that is what you get here at Date Tree Best Western!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Analisia, So glad that you choose the Best Western Date Tree to get all of your wedding guests together. We truly enjoyed having them all at our hotel--and am really happy to read that our hotel exceeded your expectations. I am very much aware of how stressful weddings can be--and how many things can(and do)go wrong. So yes: we very much wanted the Best Western Date Tree to provide of plethora of pleasures to all of the guests that you had staying with us. Thanks so much for sharing your experiences on Trip Advisor. We look forward to having you come back to the Best Western Date Tree when you are back out in Indio.

"Great"

5
05/01/2016

Our first stay at a Best Western was so good that instead of shopping around for other hotels, we just decided to stick with Best Western again. The front desk was friendly, accommodating, and the rooms were clean and comfortable. The breakfast was pretty good, considering they don't have a real kitchen and chef behind the counter. The kids ate up and were well fed. It didn't get easier than Best Western and I highly recommend this chain.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Vicki, Loved reading that your recent stays with Best Western have gone well--and that you decided to choose the Best Western Date Tree for your recent stay in Indio. Glad to read that the kids enjoyed our bountiful breakfast selections--and h hopefully that enjoyed the large Olympic pool. Also want to thank you for taking time out of your day to expatiate your thoughts on our hotel. Hope to see you back at the Best Western Date Tree the next time you are out in Indio.

"Amazing!!"

5
03/01/2016

Stayed here for my friends wedding. Service was amazing and the people so nice and helpful. The room was clean and free wifi was the best! The breakfast was amazing as well. Only downside was i didnt stay longer. Thank you all so much! I would definitely stay here again.

"Loved it"

5
03/01/2016

Just a great place to stay at, the rooms were spaciously comfortable and the hotel staff were so helpful and very courteous! I never had to leave the hotel in the morning for breakfast as there is an amazing breakfast from waffles, oatmeal to eggs and biscuits and gravy..I had a great time there and would recommend it to anyone staying in the Coachella Valley

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jonathan, So very nice to read your ebullient review of the Best Western Date Tree Hotel. We especially take pride on your comments about the staff...as our award-winning customer service is something we feel puts us above and beyond(and in a big way)any other hotel in Indio. We truly strive--day in and day out--to exceed the expectations of each and every guest who comes into the Best Western Date Tree Hotel. Thanks again for staying with us! And for taking the time to share your thoughts on Trip Advisor. Look forward to seeing you back at the Best Western Date Tree the next time you are out in Indio.

"Hospitality # ONE"

5
03/01/2016

I recommend this hotel for anyone who wants to experience what real hospitality is like and the warm feeling you have as a guest at this Hotel that will keep you coming back. The staff is Incredible, I travel because of my business and for pleasure, and I make this my 1st choice when in Indio. Large clean rooms, friendly staff, good breakfast, and very kind.Thank you Best Western Staff, for the time we spent there, You made it comfortable.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Larry, First off: thanks so much for your return visit to the Best Western Date Tree. Exceeding the expectations of our guests and then having them return again and again...well, that is EXACTLY what we are striving for. Thanks so much for the kind words on Trip Advisor. We truly value(and share)the feedback that we get on this site to continually improve upon what we are already doing. Glad to hear your most recent stay went well. We will look forward to having you again the next time you are back in Indio.

"Favorite place"

5
30/12/2015

Just returned from our favorite place in the desert!! Best Western Date Tree has the best staff and management! We stay here whenever we are in the desert and feel like it is home. Everyone's very friendly and accommodating, the breakfast is very good and the pool is always sparkling clean and there are barbecues if you feel so inclined.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Msokols, So glad you got to return to the Best Western Date Tree last month--and that we once again were able to exceed your expectations. Having repeat guests is something that we take a great deal of pride in--and we truly feel an almost greater sense of responsibility to make sure everything goes smoothly. We really appreciate that you have chosen the Best Western Date Tree as your hotel of choice when visiting our desert paradise. And we will continue to strive on all fronts to make each and every visit a memorable one. Thanks again for taking the time to go on Trip Advisor and share your most recent stay. And yes: we will look forward to seeing you again the next time you are out in Indio.

"Fits the bill"

3
29/12/2015

Stayed here for one night. It was nothing special, the staff wasn't very friendly, but the room was clean and the location was perfect. I wasn't looking for anything fancy, so this place was just fine.

"Excellent Value!"

5
27/12/2015

Everyone I interacted with was very helpful and accommodating. I will recommend this hotel and will stay again if I am ever in the area. Room was very clean and the bed was comfortable. Internet was free.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Roselve, Thanks so much for choosing the Best Western Date while out in Indio--and for taking the time to share your thoughts on Trip Advisor. We take these reviews--both the positive and the negative--very seriously. And our goal each day at work is a very simple(and salient)one. And that is this: to exceed the expectations of each and every guest that comes into the Best Western Date Tree Hotel. Again, thanks for the kind comments. And we will look forward to seeing you at the Best Western Date Tree the next time you are back in Indio. ?

"Fit for purpose, at a reasonable price!"

4
18/12/2015

There's nothing fancy here, but it works just fine for a traveler passing through or for someone staying a while on a budget. The rooms are clean, comfortable, and nicely sized, with refrigerators and microwave ovens. The staff is very friendly and helpful. It is easy to access from I-10 and there are a number of places to eat with a mile or two. The breakfast offering is a nicely expanded continental breakfast - eggs, bacon, sausage, make-your-own waffles, oatmeal, fruit, cereal, toast, juice, coffee and tea. Overall, quite comfy. There are second floor rooms with no elevator available, but someone will help to schlep the bags if needed. We did hear one train pass nearby but it was not bothersome.

"Staff amazing"

5
03/12/2015

Toni help us check in and she was amazing! I was on crutches and we have a newborn and she helped more than most staff. She helped me unload the care and get me with our dog too. The hotel was nice and clean. I could not have been happier with our stay.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Philip, So wonderful to read such praise for Toni at the Front Desk. She truly is one amazing lady--and her desire to go the extra mile to exceed the expectations of each and every guest she encounters is there in spades every day she works. Put simply and saliently: she cares. And we truly have a core staff that follow this same sort of ethos. Bottom line is this: we want everyone who checks into the Best Western Date Tree to get a warm greeting and to have a truly memorable stay with us. That is the goal: and we strive daily to attain it. Thanks so much for sharing your thoughts on Trip Advisor. And for the shout out on Toni. We look forward to seeing you again at the Best Western Date Tree the next time you are out in Indio.

"Excellent family place!"

5
30/11/2015

We have stayed here every year for the past 7 years. It is by far our favorite place to stay as a family. The breakfast is out of this world!!!! The staff members are friendly and nice. It is extremely clean and tidy too. Would highly recommend this place to anyone going through the area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Summer J, Must say, I was exceedingly happy to read that you have been choosing the Best Western Date for the past 7 years. That truly is one of our goals: to get guests in for the for the first--and then to exceed their expectations of have them coming back again and again. Everyone here at the Best Western Date Tree takes pride in our facilities; and even more, in providing superior customer service that makes each and every guest feel like family. Not claiming that we are perfect--there is no such thing for a hotel. But: we truly do strive to be each and every day. Thanks so much for taking the time to share your observations about the Best Western Date Tree on Trip Advisor. And we will look forward to seeing you again the next time your travels bring you out to Indio.

"Excellent customer service"

5
30/11/2015

After a 10 hour drive, I rolled in and Toni helped me get situated right away. She was really nice and helpful and accommodated all my requests. I wanted to park my truck in front of my window to keep an eye on some valuables (dirtbikes) and she hooked it up. The rooms were clean, the king size bed was comfortable and they even have a big screen LG tv. Wireless internet worked great too, wasn't slow. Breakfast was amazing, they had waffles, pancakes, cereal... the works! It's the best hotel in Indio, every other place down the street looked ghetto as hell!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Kim, So very nice to read your kind comments about the Best Western Date Tree; and even more, about the customer service that Toni exuded to you during your stay. Our ethos, our goal, our driving passion is really something very simple: deliver superior customer service to each and every guest. As we see it, that is the defining difference between the Best Western Date Tree and any other hotel in Indio. Well maintained grounds. Clean and comfortable rooms. A hearty and hot breakfast. All of that is there in spades...but the key to it all is consistently delivering award-winning customer service. We will share your comments with Toni--and the rest of our staff. Thanks so much for taking the time to respond on Trip Advisor. We will look forward to seeing you again at the Best Western Date Tree the next time you are in Indio.

"excellent staff service and immaculate hotel and Grounds"

5
29/11/2015

We originally chose this location because it was our half way point on the drive, Pets of any size were accepted (small fee), and a full breakfast included. We have had good experiences with best Westerns in the past and were hopeful this would not disappoint. This was one of the best maintained properties I have been on, as well as the cleanliness ranks the highest...not a hair or dust bunny anywhere, no stains on carpeting, no smells. Cons: The bed could have used a topper on it as it was stiff and I could feel the outlines of the springs. We were close to the ice machine and I could hear it dumping the trays throughout the night, but that was the only noise. I would definitely stay here on all my trips through Indio.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Michele D, So very happy to read that your stay at the Best Western Date Tree exceeded your expectations. Everyone here at the Best Western Date Tree takes a great deal of pride in our hotel--and in delivering award-winning customer service each and every day. Thanks so much for taking the time to go on Trip Advisor and share your thoughts about the property. We read these assiduously each day--and share them with our entire staff at all of our meetings. We do hope we will see you again at the Best Western Date Tree the next time you are out in Indio.

"Great service!"

5
28/11/2015

Excellent service from all the stuff , special thanks to Toni G from the front desk for all her help since we walked in. The hotel is clean and all the amenities they offer, make our family very happy and comfortable . We definitely recommend it !!!

"Dwight's relaxing time"

3
25/11/2015

long story short ,i drove to palm desert to rest and relax.i called around to a few places until i found the right one which was the best western date tree hotel.this place helped me to do just that.not only was the staff awesome it was so peaceful there ,i was able to unwind from a hard week of work.fyi jacob was great he made my stay there memorable.DUDE YOU ROCK!!!!! THANKY YOU SIR FOR TAKING CARE OF MY NEEDS WHILE I WAS THERE.ATTENTION,IF YOU NEED A LITTLE R&R THIS IS THE PLACE FOR YOU.THANKS AGAIN TO JACOB AND ALL THE STAFF AT THE DATE TREE HOTEL.I HAD A PEACEFUL AND RELAXING TIME.GOD BLESS.

"Second Visit"

5
20/11/2015

This was our second visit to the Date Tree and if anything it was better than the first time. The room was spacious, clean and very well kept. The folks at the front desk were ALWAYS very friendly and accommodating. Toni G was especially helpful and I would be remiss in not thanking her. She answered every question and took the time to make us feel special. We are already booked for next year and would never dream of staying anywhere else when staying in the Indio area.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Lin, We really appreciate you choosing the Best Western Date Tree for your recent trip out for the Square Dance Festival. Of all the groups that come and stay at our hotel, and we have a plethora of them, I have to say that the Square Dance attendees are one of my favorites. Just love their alacrity and enthusiasm. As for Toni: she loves her job--and the guests really respond to her as if she was family. The Best Western Date Tree is lucky to have her. Thanks again for taking the time elucidate your thoughts on Trip Advisor. We truly do value all of the feedback we get--and use it to enhance, improve, and hone all aspects of our operation. We look forward to seeing you again at the Best Western Date Tree the next time you are out in Indio.

"Another Great Stay"

5
18/11/2015

We stayed here again for our convention and as usual the service and amenities exceeded our expectations. Breakfast was fast and delicious and the rooms were clean and neat and the daily service was prompt and highly efficient. We have already reserved for next year.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Chuck, So glad that Best Western Date Tree worked out for you and your group. We truly want to be the hotel of choice for anyone traveling out to Indio. And day in and day out, the goal is a simple, yet challenging, one: to exceed the expectations of each and every guest that comes to the Best Western Date Tree. Everyone here takes a great deal of pride in our hotel and in making impressions that will have our guests wanting to come back again and again. Thank you so much for taking the time to share your thoughts on Trip Advisor. And...for coming back and staying with us for another year. It makes us all feel like we are doing something right. Hope to see you again the next time you are out in Indio.

"Coachella Music Festival 2015"

3
18/11/2015

This was not our first pick of hotels by any means. But the staff were very accommodating and were able to help us secure a room very last minute (1 week before Coachella Music Festival). The inclusive breakfast was more than we had bargained for, lots of variety and choices to choose from-bagels, yogurt, cereal, waffles to name a few. We were charged 300$ a night, which is reasonable given the circumstances (timing and festival). The hotel was only a few minutes away so not only were we pleasantly surprised with our stay, but we also lucked out on a convenient location.

"Always go back"

5
16/11/2015

When we go to Indio the Best Western Date Tree in Indio is the best in the area. Fantastic employees excellent breakfast You can't beat it for the price The location is excellent and everything in the area that you want is close by.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Fastfreddi, Thanks for once again choosing the Best Western Date Tree on your trip out to Indio. So very gratifying to read that we exceeded your expectations--and that you have visited our hotel on numerous occasions. We strive to exceed the expectations of each and every guest who visits the Best Western Date Tree--and your review is being shared with everyone at our hotel. And again, thanks for taking the time share your thoughts on Trip Advisor. We will look forward to seeing you at the Best Western Date Tree the next time you are visiting Indio.

"Breath of fresh air"

5
15/11/2015

Came to Indio for a square dance festival. Had booked another hotel a little closer to the venue, but that place was HORRIBLE! Smelly, jacuzzi was unheated, just nasty. Came here and was able to book a room for my last too nights with no problem. Mayra was so helpful at the front desk and made us feel welcomed. The hotel and grounds are clean, beautifully maintained, AND the jacuzzi was nice and hot. Will book here again for next year. Oh, and I almost forgot about the yummy dates you can sample at the front desk! Nice touch....

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Cathy, So glad you were able to stay with the Best Western Date Tree and take part in the Square Dance Festival. It is a huge event...and we love seeing everyone dressed up in their Square Dance outfits. It really does seem like a cornucopia of fun. Really appreciate you taking the time to review the Best Western Date Tree Hotel on Trip Advisor. We strive mightily to exceed the expectations of each and every guest who checks into our hotel. And it's very nice to read that we are on the right track. We look forward to seeing you again the next time you are out in Indio. And be sure to book early for the 2016 Square Dance Festival...it will sell-out soon.

"Meeting"

4
13/11/2015

A little ways to drive in from Highway 10. No elevator only stairs to the second floor. Hotel is about 5 minutes from restaurants and stores. If in Indio again, we would stay. Good price with Triple A discount.

"very comfortable"

4
12/11/2015

This pleasant hotel is a nice place to stay. The rooms are comfortable, the Wifi works ell, the beds are fine and the breakfast as good as can be expected. Nothing special, but very adequate. We would have preferred a ground level room, but did not ask. Our room had a refrigerator with no freezer compartment and that was inconvenient.

"Date Tree"

4
11/11/2015

For the price, great hotel. The front desk staff, Toni G, was awesome from the moment we arrived until we left, her service and humor was awesome. Apart from the early morning train that rumbled past like a scene from My Cousin Vinny, this was a great place to stay. Only downside, no restaurants were walkable, so you need a car.

"Best customer service ever"

5
10/11/2015

I had the pleasure of staying at the Date Palm while traveling through on business. The front desk staff was extremely friendly and accommodating above and beyond. I can truly say that I haven't had customer service like that in quite some time. The hotel and room were beautiful, clean, and well-kept. The bed and pillows were super comfy. I feel like this was more bang for the buck. I will definitely be staying here again when passing through.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Kristi, Your review title, Best Customer Service ever, succinctly and cogently sums up the entire mission statement of the Best Western Date Tree Hotel. We truly believe that it is our award winning customer service that sets us apart from any other hotel in this valley. Hotels will make mistakes. Things will go wrong. Issues can occur. This is the case at EVERY hotel. It is how those things are handled that makes the difference. And we truly have a staff here committed to exceeding the expectations of each and every guest. Not always easy--nor always possible. But that is the goal. And something we are striving to each 100% of the time. So glad your stay with the Best Western Date Tree exceeded your expectations. And we truly will look forward to seeing you again the next time you are traveling to Indio.

"Much much, nicer than I had expected."

5
10/11/2015

Last room on a very busy weekend Easy to book(by iPhone on the road). Night clerk Toni was wonderful and gracious in making sure that I would have a good night's sleep. The accomodations were clean, well stocked, and with excellent amenities. The bed was perfect and had a full and very satisfying night's sleep. Would stay there anytime. Had stayed at the Venetian in Vegas just prior to this stay,for comparison.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Gerry, So happy to read that you were able to get into the Best Western Date Tree at the last minute--and that Toni was there to greet you. She truly is an amazing Front Desk Agent; and even more, a person that has a vociferous desire to make every guest feel welcome. The Best Western Date Tree prides itself on having a staff that want to exceed the expectations of each and every guest. Your review helps to ensure us that we are on the right track to making that happen. Thanks again for staying with us...and for taking the time to share your thoughts on Trip Advisor. We will look forward to seeing you at the Best Western Date Tree the next time you are back in Indio.

""A Treasure""

5
05/11/2015

The Best Western Date Tree Hotel is a great place to stay, relax and enjoy. The large up-dated rooms are comfortable, attractive and very clean. The grounds are spacious and beautiful with an abudance of beautiful trees and grassy areas. The swimming pool is very large and well-maintained. The proberty is reminiscent of a stylish and well-established 60's era motel. I was delighted that it was still a successful and well-maintained business.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Tom, Must say, reading your review with the title page saying "A treasure" had our entire staff beaming with pride. Even more: it has us wanting to work even harder to live up to such a review. Everyone here at the Best Western Date Tree has a passion and drive to provide superlative customer service--and to do it with an unabated sense of alacrity and bonhomie. We really do want each and every guest who checks out to feel we have exceeded their expectations. Yes, that is not always possible--or always the outcome. But it truly is something we strive for each and every day. Thanks so much for taking the time to post your observations about the Best Western Date Tree. It truly means something to us--and allows for us to see what we are doing right. And yes: what we may need to be doing better. Hope to see you back at our hotel the next time you are traveling out to Indio.

"Great stay"

5
04/11/2015

The staff at this hotel were friendly and welcoming. The fitness room had several pieces of equipment. The internet was reliable. The swimming pool and jacuzzi were HUGE and lovely (and open 24 hours)! We thoroughly enjoyed our stay here and wish it had been for more than overnight!

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Candace, We were very happy to read that the Best Western Date Tree exceeded your expectations. We strive each and every day to achieve that with every guest that comes onto our property. And while I cannot say we succeed 100% of the time, I can say this with ineluctable certainty: we work very, very hard to provide the best hotel experience of any hotel out in Indio. And the goal is truly a simple one: provide a hotel experience that people enjoy and want to come back to again and again. Thanks so much for going on Trip Advisor to share your thoughts on the Best Western Date Tree. And we will look forward to seeing you back at our hotel the next time you are traveling out to Indio.

"Great value"

5
04/11/2015

On our arrival we were made to feel very welcome. Staff are very friendly. Nice touch with free film DVDS to borrow from reception. Room was basic but spacious. Loved the big outdoor swimming pool. Price of stay included breakfast which was nothing special but very adequate for us. Of all the hotels we stayed in during our trip to the USA this was the cheapest and best value. Would definitely stay again.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Jack, Want to thank you for taking the time to post your thoughts about the Best Western Date Tree on Trip Advisor. We take all of the reviews very seriously--and we are continually striving to enhance and improve our hotel. And the reviews give us valuable insight on what we are doing right--and on issues we can be doing better. So glad to read that your stay with us was a positive one. And sounds like you have great vacation traveling throughout the United States. Really appreciate you including the Best Western Date Tree on your agenda. Hopefully, we will see you again the next time you are traveling through Indio.

"Friendly staff, comfy bed, delicious breakfast !"

5
03/11/2015

I stayed 1 night at this hotel. The lady at the Front Desk was extremely friendly, polite. I had a double queens room. Room, bedding was clean, bed was very comfy. Bathroom with a shower nice, clean, not too spacious, but for taking a shower - perfect. Towels were clean, looked new. The complimentary breakfast was a real feast. I got back from the nearby casino ( went to see Deep Purple ) around 6.30 AM, breakfast was ready. The cheese omelet was amazing, yogurt, juices etc, great food selection. At the lobby they have dvd-s available - great movie selection by the way - you can pick any of them for free and watch it in your room. There's a dvd player in every room. It's a nice plus to feel like home. I really liked the fresh dates at the Front Desk, also they have a container there with icy water with lemon. Very nice to welcome the guests with these.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Erika, Nothing like a Deep Purple concert to get the weekend started! Brings back some memories. Let me vociferously thank you for taking the time to share your thoughts about the Best Western Date Tree on Trip Advisor. We read these reviews on a daily basis--and share them(the good and the bad)with our entire staff. We understand one salient fact. And that is this: the experience that each guest receives at the Best Western Date Tree matters immensely. And our goal is a succinct and cogent one: to EXCEED the expectations of each and guest who stays with us. Glad you enjoyed the concert. And so very happy that you enjoyed your stay with us. We certainly to see you again the next time you are out in Indio.

"Such accomodating, sweetest girls at the front desk."

5
30/10/2015

Traveling with my 88 year old father_in_law, these ladies were so sweet and accommodating. They made,sure we had adjoining room so that we could be close in case he needed us. The gave us water, rather then track, at 10:00 at night to the vending g machine. They even made sure he,was comfortable. Such great girls! Thank you Toni G. And Myra! Worth a try if you're traveling through Indio. Easy to find, super clean and very comfortable! Definitely coming back!!!!,

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Rhonda, So gratifying to hear that Toni and Mayra took care of you and your family. We at the Best Western Date Tree truly pride ourselves on our customer service ethos. It is who we are. It is our mission statement. It is our deep core belief. And yes: we truly feel that it is the customer service alacrity and warmth that set us far and apart from any other hotel in Indio. Very happy that you got to experience this; and even more, that the Best Western Date Tree exceeded your expectations. Thanks again for taking the time to share your thoughts on Trip Advisor. And we will look forward to having you back at the Best Western Date Tree the next time you are out in Indio.

"Feels like home in the dessert!"

5
29/10/2015

Our second time to stay at Best Western Tree Hotel in Indio, Ca. It feels like home as we are comfortable here even in the dessert. One outstanding custom in this hotel is their bowl of dates that welcomes each guest in the check-in counter and the cool fruit flavored water too.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Maria, Let us say this: your review was a complete affirmation of what we are trying to achieve. We truly want--and strive for--the Best Western Date Tree to be a place that feels like home. Our main focus and ethos is just that: treat each and every customer like family. And we truly believe that our customer service, along with the many little touches that we have at the hotel, help to set the Best Western apart from any other hotel in Indio. Even more: that it engenders the guest to want to come back to our hotel again and again. Or so we hope. Thanks so much for taking the time to share your thoughts on Trip Advisor. We will look forward to seeing you again the next time you are out in Indio.

"Good enough at the right price"

3
28/10/2015

This place is good enough for most, if the price is right. I see it going for $100 a night and that is not a good deal. We got it for much less and it was just adequate. Location is not good. Neighborhood is not friendly. Railroad ran all night and its very close to the three motel buildings. Busy street is also very close. Is a long way from the rest of the valley, so without a hefty discount, you might as well stay in Palm Desert or the other more desirable areas. No incentive to stop way out there in Indio. Room was renovated, but still a little raw. Air conditioner was quiet, that seems to be getting harder to find, but it blew directly on the bed. I had to place the fabric lounge chair directly in front of it to block the breeze, even on low cool. Hot breakfast is better than most motels, but about average for Best Western.

"Very comfortable and convenient stay"

5
28/10/2015

The Hotel was very clean, very well maintained, and very accommodating. Seeing that we had valuables exposed in the back of our truck at check in, they offered to let us park it up front near the lobby so that they could keep an eye on it over night. They even arranged for us to have a room near the lobby so we wouldn't have to walk far to get to our vehicle.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Donald, So very happy to read that your stay at the Best Western Date Tree was a salubrious one. We truly have one simple and salient goal. And that is this: taking care of each and every guest. We truly feel that our award-winning customer service sets us apart from any other hotel in this valley. Put simply: we care about the experience that each and every guest gets when checking into the Best Western Date Tree Hotel. And we truly are not satisfied unless we have exceeded the expectations of each and every guest. Thanks again for taking the time to go on Trip Advisor and share your experiences with us. It is much appreciated! We look forward to seeing you again the next time you are out in Indio.

"Great Hotel & Staff!!!"

5
28/10/2015

Great hotel stay. The staff was extremely kind and helpful. Our room was clean & spacious. Comfy bed. Had Breakfast on both days and food was excellent. Really loved the Omelette with peppers. Yum! Also used the Hot Tub and it was very relaxing.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Marlene, Thanks so much for taking the time to go on Trip Advisor and elucidate your thoughts about the Best Western Date Tree Hotel. We depend on these reviews to help us see what we are doing right--and yes, to see where we may have dropped the ball. We truly do strive to exceed the expectations of each and every guest. And to create an experience that will have you wanting to return again and again to the Best Western Date Tree. So glad that your stay went well and that you enjoyed our hotel. And we will look forward to seeing you the next time you are out in Indio.

"Twins"

5
21/10/2015

This trip was to meet newest members of the family. Being at Best Western made this visit relaxing. Family get togethers can be very hectic, but to come back "home" and relax either in the room or by the pool, is always refreshing. The rooms are like soundproof, so noise is never an issue. Thank you

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Christy, Yes...there is nothing like a family reunion to bring out the good times. And to be able to celebrate the birth of Twins! How very special indeed. So glad that you chose the Best Western Date Tree for your family reunion. And very happy to read that our hotel exceeded your expectations. That truly is our goal each and every day. Thanks again for taking the time to share your thoughts on Trip Advisor about the Best Western Date Tree. We share these comments with our staff on a daily basis. Even more: we use the comments to keep on improving and enhancing our hotel. We hope to see you at the Best Western Date Tree the next time you are out in Indio.

"Clean and Adequate"

4
20/10/2015

The hotel is clean and adequate for the cost. It is an older facility with large rooms. Friendly staff and breakfast is ok but not very appetizing. In order to get a King-sized bed I needed to upgrade to a suite. The suite was large but unimpressive - not worth the additional charge.

"Return to Indio..."

5
11/10/2015

We arrived here with no prior arrangements having been made, we were glad to see that there was still rooms available. Adri was working at the front desk she is helpful, polite and very joyful. I would definitely recommend this place and stay here again if I'm ever back in the area !! Sirene

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Sirene, So glad to see that you returned to Indio...and even more, that you decided to stay at the Best Western Date Tree Hotel. We really do have one simple and salient goal--and this is this: to exceed the expectations of each and every guest that comes through our doors. And so great to read your comments on Adri. She does a wonderful for us at the Front Desk--and truly embodies the ethos of customer service alacrity that sets us apart(and in a big way)from any other hotel in the valley. Put simply: she cares! Thanks again for taking the time post your thoughts on Trip Advisor and we will look forward to having you back at the Best Western Date Tree the next time you are out in Indio.

"Very Nice For The Price"

4
09/10/2015

The rooms are very nice and the staff is very accommodating. Free movies (DVD's), wi-fi (no log-in needed, which is a plus), and breakfast. I also loved that the pool and spa are 24 hrs. I would have given a 5 star, but this is definitely a trucker hotel, and with four of us girls traveling together, it was intimidating.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Andrea, Thank you so much taking the time to share your thoughts about the Best Western Date Tree on Trip Advisor. We read all of the reviews--and take them very, very seriously. So glad that you gave us a chance--and that we were able to exceed your expectations. As for the one remark that we are a "trucker" hotel, let me just say this: we do occasionally have some of the truck business when they are working on a project. But we truly are more of a family/leisure type of hotel--and the trucking business plays a very, very, very small part in the makeup of our guests. Thanks again for choosing the Best Western Date Tree. We look forward to having you stay with u s again the next time you are in Indio.

"A Hidden Gem! Great for concerts, couples and dogs!"

5
01/10/2015

My wife and I stayed at the Best Western Date Tree in Indio, September 28 to the 30th and I must say we feel like we found a little hidden gem in Indio! It was a last minute decision to get out of town and we weren't looking to leave the property very much while there, this was more of a couples getaway. When we checked in, my wife Brandy was greeted by the sweetest front desk people and when she came out, told me that they made her feel so welcomed and comfortable. They even gave her extra towels for the pool and told us that it was opened 24 hours a day. Love that! Most hotel pools close at ten and I don't know about you, but my wife and I are night owls and there's nothing more relaxing then a midnight swim under the beautiful, desert sky. Which is exactly what we got at the Date Tree. Oh did I mention we were traveling with our little corgi and he was also welcomed like a little guest of the hotel and we felt very comfortable the entire stay. The room they gave us was room 208 and it looked to be very recently updated, with comfortable beds ( I have a bad back so a good bed is essential and I slept like a baby). It felt extremely clean and safe. There was a mini fridge, a microwave and a flat screen. They even have a wall of DVDs you can can take back to your room. We couldn't sleep so we kept watching movies and trading them in all night. Sure the movies are a bit older, but it's nice to have the option and not have to leave the property. Their continental breakfast is the best I've had, and we usually stay at larger hotels when we visit the desert so we were pleasantly shocked at the spread. It included waffles, eggs, bagels, cream cheese, yogurt, fresh fruit, juice and delicious coffee! Seriously, we were shocked and very happy. The staff was friendly from beginning to end and the location is on the quiet side of town. Sure there's a train near by, but we were in building two and never heard any outside noise when in the room. The pool being open all night long is a huge bonus! You can sneak out there when no ones there and have the entire pool to yourself. They allow doggies and it's crazy affordable. Plus they feed you?! What's not to love? It's our go to place to stay from now on for the fair, Coachella and family. A big thank you to Aaron, the manager who made sure our stay was perfect! Oh and the best free wifi I've ever had at a hotel! Seriously, easy to log in and great speed! Again, another great surprise from this little hotel.

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
First and foremost: I am so very happy that you and your wife had a great time at the Best Western Date Tree Hotel--and that we exceeded your expectations. We really do have one simple and salient goal...and that is this: to make each and every guest feel welcome at our hotel. If we can do this, and provide clean and comfortable rooms with an unbeatable breakfast, then we feel quite certain that the impressions of each and every guest will be a salubrious one. Thanks again for taking the time to share your experience at the Best Western Date Tree. And we will look forward to seeing you again the next time you are out in Indio.

"Great Value"

5
28/09/2015

I stayed at this hotel in September 2015. It was very, very hot. The hotel staff was very friendly, the room clean and efficient and the check out smooth. It's a great value in this area and I highly recommend it to business travelers.

"Awesome Stay"

5
27/09/2015

Everything was excellent! I will definitely return if I am ever in the area again. Beds were very comfortable and it was a quiet place to rest. Staff were AWESOME! What more could you ask for! WIFI worked very well and movies were available free of charge to watch if you wanted.

"On the way to six flags"

5
21/09/2015

We were driving through on our was to Six Flags. Toni was very helpful and the rest of the staff was nice. We liked the breakfast. Plenty of different items to choose from. I like the biscuts and gravy. Beds were comfy and the room was clean. No complaints.

"One night on the way to Joshua Tree"

5
20/09/2015

At September 18th we spend a night at the hotel. TONI G welcomed us with a big smile and a very warm welcome. She treat us like there no one else in the world but us. She gave us all the attention needed and answered all of our questions ( and we had a few..) in patient. The room was big and clean and had everything we needed. The breakfast was great, tasty with plenty of options to pick of. The have a wall of DVDs movies that you can pick on to watch in the room. It's a short drive to the southern entrance to Joshua tree national park. We highly recommend this fantastic place. We love you Toni G! Waiting for you in Israel.. Or & Noam

woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
Or, Thanks so much for taking the time to post your recent experience on Trip Advisor. And for giving a shout out to Toni G. She is a very valued asset to the Best Western Date Tree--and her alacrity, bonhomie,and ethos of caring have been wowing guests for the past few years. And yes: we are a great hotel to stay at to see the Coachella Valley and then take a trip out to Joshua Tree National park. So glad you elucidated that in your review. Again, thanks for choosing the Best Western Date Tree hotel for your recent stay...and we will look forward to seeing you the next time you are out in Indio.