Best Western Plus Indianapolis North at Pyramids

This location was off the beaten path for this trip but it was certainly worth the detour. The staff was helpful & professional. The facility is beautiful, light & airy & well appointed. This location is a 4 star for the Best Western brand.

Needed a room overnight due to a holiday party so I only needed it to sleep a few hours. The only frustration was the wait to check in because there was no one at the front desk and it was a wait for someone to come back. After about ten minutes someone arrived and it was smooth sailing from there. The bed and pillows were decently comfortable, everything was neat and clean, everything was in good working condition. I would stay here again and might for the next work function.

My room was spacious and beautifully appointed. The staff were friendly and helpful. It was truly a 10/10 experience. I would highly recommend this hotel to anyone looking for a relaxing and clean place to stay.

We have stayed at here twice in the past year. The location is convenient, north of downtown Indianapolis. The public areas and our rooms are very clean. Front desk staff is friendly and efficient. We were happy to see some elements that showed thoughtfulness, such as two regular and two decaf coffee pods for our in-room coffeemaker, and plenty of hangers in the closet. Lighting options in our room were nice, including a floor lamp behind a comfortable chair and footstool. Off the hallway, there is a separate, enclosed glass-walled room containing a vending machine and ice machine, so nobody will have to listen to those noises. Our king bed was very comfortable. We didn't hear any outside noise. We were pleased to access an outside charging station near the front door, so our hybrid/electric Prius could be charged overnight. There are several restaurants within walking distance of this hotel. The only slightly down side to our stay was the buffet breakfast, in that the bacon was undercooked and the hash browns were overcooked. Still, there were plenty of options such as fresh bananas and apples, 3 types of juice, yogurt, eggs, bread and cereal. We expect to stay here again on our next car trip between Florida and Wisconsin.

Great staff. Clean and appeared newly renovated. Breakfast was great, they had hashbrowns, bacon and scramble eggs while I was there. Countless of restaurants in the area for lunch and dinner. This will be my new go to place when visiting Indy.

Great location with several restaurants to choose from. I have stayed here several times and have had the same experience. Professional staff, clean and I felt safe each time. There were no major noises that prevented me from sleeping in. The breakfast area was clean and hot food.

They checked us in with a room on the 3rd floor and then told us the elevator was not working and would be out until further notice. It was still not working when we checked out. It took us an extra half an hour to check out as we had to unpack and repack in smaller amounts and then make several trips down the flights of stairs. The hotel still refused my request for late check out even though I am a member of their rewards program. In addition, the in room air conditioner was so noisy that it made sleeping difficult.

The room was clean and very comfortable. But when we parked to go in and register, there were guys out there smoking pot. The breakfast was horrible. Flat fried eggs, when making a waffle. Waffle mix and sour water came out. I don't know how long it had been there, but the waffle tasted sour and just nasty. The person working in that area was rude! Said they had no orange juice, it just needed to be primed to dispense properly. Merrisa and another man were amazing. Kind helpful and helped when our group brought dinner back to the hotel. Our room was cleaned so good. Thank you! We've been staying there for a good 5 to 8 years. Don't know if we will be back. Thank you Merrisa!!

This hotel has an outdoor pool. Our room was clean and spacious. The elevator was broke. They made sure most guests were on the main floor. Breakfast included a waffle maker, scrambled eggs, sausage, cereals and yogurt.

Very cozy bed, breakfast could have been better! Would have enjoyed more food options! Didn't get to swim, but the pool looked nice and clean…. Bathroom was spotless and the room itself was really clean

I had booked the room on a 3rd party sight. When we arrived at the hotel at 10pm the gal could not find the reservation. After contacting Hotels.com and asking them to verify with the hotel, multiple calls to her manager and then the manager coming in, the reservation was found and we were in our room over an hour after arriving. Ugh.

This hotel is clean and there have been some updates made, but like most Best Westerns, it is outdated and feels old. Some things are in disrepair. Pool is not open. Washer/Dryer barely functional (if you are coming for team travel, do not plan on being able to wash uniforms here). Rooms lacking any storage. Outdoor doors do not lock. No outdoor area to gather as a group. The area is a bit run down. Would not return here, but for the price I paid, I did feel like it was a good value. I gave this hotel a "Very Good" rating for this reason. It was reasonably priced and Best Westerns do not pretend to be something different than they are...it met my expectations for this brand of hotel.

I did not expect this hotel to be so clean! We all know the Best Western Brand has been lagging a bit in the race for new and modern amenities and style. While the outside still speaks to the BYE BYE BYE days of the 90s, when you walk in the reception area is clean and inviting. I love that they offer free use of their washing machine and onlyban$1.50 to dry. Staff is so kind. I never had an issue approaching anyone and every staff member seemed eager to help. The bedding was soft and I slept so good that I missed breakfast and woke up right at check out! The level of cleanliness is superb and I notice everything. Thank you all for making my stay so pleasant.

We paid $200 for what should have been closer to $120. The staff members were polite and the room was quite clean. The bathroom has no lock, which was inconvenient and not appreciated. I would recommend mentioning that on the website as we would have never stayed here. Breakfast was mediocre, at best. Sausage links (overcooked), eggs (undercooked), and stale muffins. Sleep quality was not good. Several baseball kids without responsible parents made sleep difficult as they ran through the halls screaming and banging on the walls.

I have been to this location serval times an the girl at night has always been very detailed an has offered me water, chips an even something she brought when i was tired an hungry. The place is always clean. I remember one time when she had to run front desk an cooked breakfast an was still happy in the morning!!! No name tag, but I asked her her name an i wont forget it she needs to be promoted. will return. Go to St. Vincent quite often.

All good. Great staff, good stay! Very professional environment. Very understanding folks. Accommodating to everything we needed. Breakfast was great. Rooms were clean, hotel was clean. We brought a pile of teenagers and felt safe and secure.

We read reviews trying to find affordable but clean and safe place to stay on two day trip. Took a chance on this hotel. Service was excellent at check in and out. Rooms are reasonably updated with some frayed carpeting at edge of door but overall felt clean. Beds really comfy and alept well. Special requests were even met to best of their abilities. Would stay again, in fact, im writing this review from this hotel on my return trip.

I wrote this email to the General Manager but got NO response: (we were not the only people who this girl was either rude or lied to ) Good afternoon, Rather than post a bad review just because of one person, I have decided to email you privately instead. My husband and I were guests at your hotel last night 6th August. This was not a cheap stay for us with the New Zealand dollar exchange rate being poor at present. Upon arrival, the young girl on reception was on a private phone call and continued to be so for quite a time, upon ending the call she then picked the phone up couple more times even though it didn't ring, and fiddled around with some money in ? the till. I asked if there was someone else not busy like herself who could check us in . She then slowly said she could do it. It was a bit of a long slow process, with the young lady speaking exceptionally quietly so we had to keep asking her to repeat herself. We asked if there were pool towels, she said no but we could get some from the gym - found later to be a lie, there were pool towels. Asked what floor the laundry was on, she said the 3rd, another lie, later found it was the 4th. Asked how much the cost was for the laundry machines, she didn't know. Asked if she could change a $5 for quarters so we could do our laundry, she said that the hotel does not do change. Asked if there was a change machine, - no. But, advised us to go next door to liquor store to get change. We went there and were told in no uncertain terms that she had lied, that they do not give out change all. I don't know what her problem was, but lying to guests is not acceptable. Later that evening, a man was on reception and provided change (quarters) when we found the dryer was $3 so we were short. He was much more amenable. This morning on checking out, the same young lady was on reception, and when I asked for your email, she suddenly found her voice and spoke normally instead of the whispering she was doing the night before. As overseas tourists and prolific reviewers on numerous websites, we fully understand the impact a negative review can have, which is why I am emailing you privately, as this was just one person ruining our overall stay. As my husband is a company owner/director and employer, we fully understand how difficult these sort of situations are. I will wait for your response before I write my next travel blog and do my reviews accordingly. ' Therefore, the lack of reply from the General Manager reflects that she just doesn't care and so this review was posted.

Clean room, firm bed, helpful desk clerk who recommended a great Indian restaurant nearby. Breakfast and breakfast area needed attention. The bananas were rotten (and the only fruit on the breakfast buffet), the whipped cream (for hot chocolate?) had a best by date from March (this is August), and there were chunks of old meat with bugs all over it in the drain of the little bar sink (I wanted a glass of water with my breakfast). Juice machine was also broken (long enough that someone had put out a sign).

Very clean and up to date, beds were comfortable, looked like it had been recently remodeled. Breakfast could of had a little more selection. What they had was very good. The young man attending to breakfast was on the ball, except they did run out of forks Sunday.

We arrived here at 1:30 p.m. The man behind the desk asked if we wanted to check in early. We said that would be great because we wanted to leave our bags and go visit the downtown area before the evening baseball game. The man said we would be charged an extra $20 or wait until after 2:30; we decided to go to the nearby McDonald's. When we returned, the man was replaced by Quesha, who was so friendly and welcoming. She asked if we wanted a room on the 1st floor or upper floor and if we'd like to have a bottle of cold water. Quesha was fabulous!!! Our room was clean and the bed was comfortable. There was nothing wrong with this hotel except for the unfriendly man we first encountered behind the desk. Breakfast consisted of the usual: egg omelet, bagels, waffles, etc.

The only thing I can say good 9 year old supervisor; Joseph. He was extremely helpful and hardworking. Whole we were there a homeless man was walking around hotel harassing our girls and staff didn't do a thing!! place was dirty, i could go on and on but one thing is for sure Will NEVER ago back. prob the worst hotel I have ever stayed at. I hope Joseph gets out of there!!!!

Pros: Highway access, clean and comfortable guest rooms. Cons: Unfriendly customer service, lousy area, HVAC turns off after less than an hour. I didn't expect to spend so much time in my room but because I was suffering some kind of sudden illness, became well-acquainted with my living area. The room was spacious, everything appeared clean, the decor was pleasant, and the king bed was extremely comfortable. Unfortunately that's the extent of the praise I can offer this property. A quick turn off the highway gets you here, which is good because the area doesn't have much to offer. Restaurants and stores can be found in one direction, but reaching them requires a frustrating series of traffic lights. The other direction leads to a neighborhood that looks and feels rough and unsafe. Going to a Walgreen's with people loitering loudly in the parking lot wasn't what I needed when I felt as I did. The woman who checked me into my room had no personality- I was not acknowledged as a high-level Best Western Rewards member, and when I asked to be relocated to a room not facing the atrium (because of anticipated noise issues), was told no other rooms were available (despite the hotel appearing very empty). Checking out early in the morning meant waiting for someone to appear from the back office, saying as little as possible and not providing me an emailed copy of my receipt (despite my asking). I also didn't get the wake-up call I requested (good thing I was already awake and my phone's alarm was as reliable as always). Typically I'd recommend trying another property in the area but instead I'll suggest trying another area altogether,

Sink and bathtub were dirty. Front desk informed was told no housekeepers were available. Did not offer to switch rooms. Cleaned tub and sink myself. Not what I expected on a weekend get away with my family

Rooms are dirty, staff is as useful as a braille speedometer. Hotel smells of weed, floors are sticky and you feel like you're going to be blessed if you ONLY get mugged. Had I not made the mistake of pre paying and being trapped in that fecal pool, I would have felt safer under a bridge. Avoid at all costs. Thank me later

The hotel is not in a nice area. The room is not well cleaned and worse of all we had someone smoking pot right outside our window and the smell was coming right into our room. Staff did not care about this. After we left I was billed with additional charges which I called about immediately and still have not received a call back from the manager. Fortunately it appears my charges were straightened out with what I can see online, but still no call. The front desk person was nice at least.

Hotel right off the freeway, driving home from winter in Florida. Check-in fast and service was good. Room was clean and up to date. Used the workout room, it was clean, equipment in working order. Breakfast choices slim but adequate.

We arrived and waited almost 30 minutes just to check in as the only employee we could find in the building did not speak English. We tried calling the hotel number several times as we were standing in the lobby with no answer. A lady wearing jeans and a hoodie with no name tag came in, got behind the counter, and apologized and asked how long we had been waiting. The vending machine on the 4th floor does not work properly as it stole $3.25 from us. It would not refund the money or give the product we had paid for, so we had to leave and drive down the road to Hardee's at 11:15 pm. Our room had no microwave or refrigerator as the online reservation had stated. The front motion sensor sliding doors do not close at 10 as they are supposed to for safety. All the employees we have seen during our stay are wearing normal street clothes and no name tag/badge. We will definitely not be back as we do not feel safe here.

We have stayed at this Best Western in previous years & were quite pleased with the renovations to the hotel - both the lobby & rooms. It is much brighter (used to be rather dark). Our room was terrific - very functional & clean; new carpet. Bed comfortable. Good TV with a guide included in the channels. Nice showerhead. The full hot buffet breakfast was back & very good. I like the healthy options like oatmeal.

The Best Wester Plus at Pyramides in Indianapolis was goodei I had a 2 room suite. But found the prices charged for Friday and Saturday night a bit expensive at $170 per night plus taxes. The cost for Thursday was $116 plus taxes. The hotel was clean and the staff courteous. Breakfast was average nothing special, given the restrictions. The hotel had numerous signs posted saying wearing a mask was required, but saw numerous guests ignoring this request in all age groups. The bed pillows in my room had to be the softest pillows I have experienced in my life. So soft that they served no purpose! That was a big drawback to me. My room was spotless and the bathroom clean.

My room was clean, breakfast was amazing, the housekeepers (Dawn and Amanda) were friendly and helpful, got us extra towels as needed, the front desk lady (Nikki) was super friendly and helpful, fast check in process! This was a great stay overall and will be staying again!

This hotel was formerly the Pear Tree Inn, just recently purchased and renovated by Best Western. While this hotel is not fancy, it is clean and the staff are super helpful and friendly. I stayed here recently during the Indiana State Fair after my original reservation at the Hawthorne Suites was cancelled, unbeknownst to me, due to the property being sold to a real estate developer. I booked the Best Western on Expedia in the parking lot and walked into the lobby. My reservation was there and the receptionist was extremely understanding and comforting during my breakdown. The lobby and common areas were clean and well maintained, our room, while not huge, was comfortable and clean as well. We did have an issue with the t.v. programming, but was addressed by staff with one phone call. A small breakfast buffet was served each morning, of which we took advantage only twice due to early show times with livestock. There was a small outdoor pool, which was mostly clean and my grandsons loved. A limited number of pool toys were available for the kids and towels were provided. The one thing that will make this facility my choice for all future stays in Indianapolis for livestock shows was the attention and kindness demonstrated by two specific staff members. We loaded our pigs on Saturday evening and returned to the hotel late in the evening. Titus and Kameron happened to be outside when we pulled into the parking lot and immediately offered to get water for us to give to the pigs. They helped us feed and care for the pigs and advised they would keep an eye on our trailer during the night. While pigs in their parking lot may have been a novelty to them, their kindness and helpfulness will never be forgotten. Thank you so much for making what started out as a stressful ordeal into a very pleasant stay. You two specifically deserve this “5-star” rating!!

Manager and front desk people responded to any questions promptly and courteously. Room was clean and updated. I stayed 12 nights as a result of family member being in St. Vincent's hospital. Everyone was kind and aware of my situation.

I stayed here while my husband was a patient at St. Vincent hospital. Cameron and the staff were very helpful and caring during this stressful time. Also the room was clean the breakfast was very good. Would highly recommend it.

We arrived late,.. the customer service team who greeted us were kind and fun. The place was pretty nice and better than anticipated. The rooms were clean and had no odor for being a dog friendly hotel. Breakfast consisted of Jimmy Dean packaged biscuit and sausage, fruit and muffin. Rooms were quiet and pleasant. Sadly, the area where the hotel is located appears to be old and abandoned businesses. I mean, a Cracker Barrel restaurant sits right behind the hotel and it's empty. Cracker Barrel!! They are always a hopping busy restaurant! Also closed and abandoned is a Marathon gas station and several others. Covid must've been rough on this side of town. Go over I-465 and the scenery changes drastically. Overall, it's good. I'd stay here again.

Easy off expressway location with good curb appeal, safe looking and cheerful front desk workers by Jessica & co-worker The free Breakfast was excellent, even during these times of Covid-19. Excecellent shower = hot water with good pressure. .

We are here right now for a baseball tournament. Hotel was just purchased by a different chain. Clean, friendly environment. Employees are WORKERS and very friendly! Special shout out to Cameron who went above and beyond to help us enjoy our time!

The location looks shabby, but the hotel looks as nice as it is. Probably because of the Covid, the rooms were not cleaned each day. The room was very nice with a comfortable bed. The free breakfast was very good and filling. Walls, like most hotels, are thin.

Clean and very comfortable Hotel . Employees are very friendly and smiles all around . I have been staying here for a while now , and everyday an employee passes me up and greets me in a way that makes me feel welcomed and like family . Benefit of Breakfast every morning is Rochelle very friendly attitude very to greet you. I would recommend this place to anyone , and I'd definitely would return to The pear tree inn.

This was the worst place I've ever stayed while traveling for kids/sports. My room smelled of marijuana. A friend was given this room and asked to move for the marijuana smell. They moved them and sprayed air freshener and then gave the room to us. When I tried to move, they had no place to put us. On top of that, they did not throw out the guest who was smoking marijuana in the hall. Worst experience ever.

Our stay was great! The wifi is poor and the bathroom was a little small....other than that everything was awesome. Staff was helpful and friendly. Breakfast food and the bar in the evening were definite plusses.