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Best Western Plus Indianapolis North at Pyramids

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9320 Michigan Road, Indianapolis, 46268-1125 Etats-Unis
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PHONE : (317) 744-9966
4.1 / 5
349 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Swimming pool
Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Parking
Free Wifi
Washing machine on site
Laundry
Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Description

Whether you're in town for a weekend getaway or a business conference, Best Western Plus Indianapolis North at Pyramids offers a stay that blends convenience with authentic local experiences. Located just off Michigan Road, this hotel places you close to downtown Indianapolis and the thriving Northwest Indy district, known for its international cuisine, art venues, and nature escapes. Guests enjoy spacious rooms with plush bedding, fast Wi-Fi, and in-room conveniences such as mini-fridges and microwaves. Each morning begins with a complimentary full breakfast, including fresh waffles, eggs, breakfast meat, pastries, fruit, coffee, tea, and espresso. The seasonal outdoor pool and 24-hour fitness center provide relaxing ways to recharge, while the business center and meeting space cater to professional needs. Pet-friendly rooms add to the welcoming atmosphere. Explore nearby attractions like Newfields Art Museum, Eagle Creek Park, the Indianapolis Zoo & Children's Museum. Catch a show at Beef & Boards Dinner Theatre or cheer on Butler University at Hinkle Fieldhouse. Seasonal events like the Indiana State Fair, Indianapolis Motor Speedway, and Winterlights at Newfields offer unforgettable moments throughout the year. Whether you're visiting for the Indy 500 or a quiet retreat, this hotel offers a comfortable launchpad for discovering the best of Indianapolis.

Customer reviews

Travellers choice
Tripadvisor
4.1
based on 349 guest reviews
Excellent
167
Very Good
101
Average
40
Poor
21
Terrible
20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Nasty inside and out"
jarock917, 01 Août 2026

The hotel did not look terrible at first when I saw it on Priceline. And the rate was decent for a Saturday night - $124 - but after I tried to book a room it went to $138. I spent a few more minutes looking at other properties and it went down again, so I booked it, but ended up paying the higher cost. I knew something felt off. I knew someone was playing around with the pricing. So when I arrived I asked the guy at the counter about this. He acted like he did not know anything and was indifferent, so I checked in. Had noise all night in the hallway from kids running wild. Room smelled like a rainforest when I walked in. Furniture looked like it was straight out of the 1970s and well used. More noise outside from kids in the pool well into the night. Other banging noise I know not where the it came from. Clearly they remodeled nasty place at some point but it cannot hide its nasty, noisy, ne'er do well interior once you check in. Don't waste your money on this place. All they did was jerk me around, overcharge me, and give me a room that needed a proper cleaning. What a sorry and total waste. At least the breakfast was decent, and I think it was cooked properly.... but time will tell how many trips I have to make to the doctor later this week. I felt ready to throw up as I was checking out. Checking out was the best thing I could have done.

Owner Response, 01 Août 2026

Dear jarock917, Thank you for sharing your feedback regarding your recent stay. We understand how disappointing it can be to encounter noise disturbances and room conditions that don't meet expectations. Our pricing is influenced by various factors including demand, and we appreciate your perspective on this matter. It's great to hear that you enjoyed the breakfast, though we are concerned to hear about your health. We encourage guests to reach out to management directly for further discussions. Your comments will help us improve the experience for future guests. Warm regards, Guest Relations Specialist

"Solid hotel for exploring the Indianapolis"
jamesjO7842TL, 27 Mai 2026

We selected for the location 20 minutes from IMS and 20 Minutes to downtown. It was a nicely decorated and clean. Room was slightly larger the some 2 queen beds. Value was decent compared to other hotels in the area.

Owner Response, 27 Mai 2026

Dear jamesjO7842TL, Thank you for sharing your thoughts about your recent stay. We're glad to hear you appreciated the location and found the room clean and nicely decorated. Our team works hard to provide a comfortable experience for our guests, and it's great to know you found value in your stay. We hope you enjoyed the events you attended in the area and look forward to welcoming you back for another visit in the future. Warm regards, Guest Relations Specialist

"Overnight stay"
Joseph A, 19 Avril 2026

Great hotel, clean and comfortable. Nice and professional desk staff.

Owner Response, 19 Avril 2026

Dear L3250XXjosepha, Thank you for taking the time to share your positive feedback. We're delighted to hear that you appreciated the cleanliness and comfort of our hotel, as well as the professionalism of our front desk staff. Creating a welcoming and comfortable environment for our guests is always our priority, and it's wonderful to know that this was reflected during your stay. Your kind words are truly appreciated and will be shared with our team. We sincerely hope to welcome you back on your next visit and provide you with an even more enjoyable experience. Warm regards, Guest Relations Specialist

"Excellent value"
Meander827926, 19 Octobre 2025

Excellent value for the money. Very clean and well maintained. I will stay here again. Great customer service at check-in.

Owner Response, 19 Octobre 2025

Dear Meander827926, Thank you for your kind words about your recent stay! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We're delighted to hear that you found excellent value, cleanliness, and great customer service. Your positive feedback motivates our team to continue providing the best experience possible. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Specialist

"Loved the outdoor pool"
Jessica R, 11 Août 2025

Room was clean and quite great mattress had access to the temperature gage some places you don't We brought our own pillows they did give u 4 they had lemon soaps they smelled good toothpaste so don't forget yours we brought our own Our favorite part the pool is outside plenty of clean towels very clean we were lucky no one really came till three check in time there is a smoking section with charcoal grill It's right off the highway liquor store and fireworks store right next store if needed …

Owner Response, 11 Août 2025

Dear Jessica R, Thank you for your feedback! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We're thrilled to hear you enjoyed the cleanliness of your room and the amenities we provide, including the outdoor pool and convenient location. We appreciate your comments about the pillows and toiletries, and we hope to welcome you back for another relaxing stay where you can enjoy all our facilities again. Your insights are valuable to us, and we look forward to hosting you in the future. Warm regards, Guest Relations Specialist

"Unsafe Hotel"
alohagirl1, 21 Mai 2025

My room did not lock, and 2 other families I was traveling with were given keys to already occupied rooms. Line was very long at front desk with one worker and could never report that my room did not lock. Another family was camped out in the hallway because their room key stopped working, and they were waiting for help. The next morning there was no one to be found working the front desk to let them know my room did not lock, and no one working the breakfast to let them know the coffee was gone before 7 am.

Owner Response, 21 Mai 2025

Dear alohagirl1, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you and your travel companions encountered during your stay. Your feedback is deeply concerning and certainly not reflective of the standards we strive to maintain. First and foremost, we sincerely apologize for the safety concern with your room not locking properly. Guest security is our top priority, and it's unacceptable that this was not addressed promptly. We are actively investigating this matter to ensure all guest room locks are functioning properly and that no guest ever feels unsafe. We also regret the incidents involving the incorrect room assignments and the delays at the front desk. These are serious lapses in our check-in process, and we understand how frustrating and uncomfortable this must have been. We're currently reviewing staffing levels and training procedures to prevent such occurrences moving forward no guest should be left waiting long for assistance or given access to an already occupied room. Additionally, we apologize for the lack of staff availability, both at the front desk and during breakfast service. Running out of coffee early and not having a team member available to replenish it or address concerns is not acceptable, and we are actively working to ensure better coverage and responsiveness during all shifts. Thank you again for bringing these matters to our attention. We hope you'll consider giving us another opportunity in the future to provide the safe, comfortable, and attentive experience you rightfully expected.

"NEVER had this type of customer service at any hotel. EVER."
A9966NKjays, 12 Décembre 2024

Checked in on December 11, 2024. I have not finished my stay yet. I check out on December 14th. I am here for work. I work at a hospital in Downtown Indianapolis. I came back to the hotel from a 12 hour shift on December 12th and when I walked into the lobby, there were 3-4 people standing in line at the counter that appeared to be checking in for their stay. I walked around them with my back pack over one shoulder and proceeded down the hallway to the elevator. Before I could get out of the lobby area, I heard the service desk attendant yell out, “Excuse me, What is your name?” I glanced back and kept walking. She yelled even louder in an angry voice, “I said excuse me, what is your name?” By this time I rounded the corner and was expecting this woman to chase me down the hallway. I approached the elevator and mashed the button as fast as I could, hopped on the elevator and pressed my floor and the door close button. I am a 50+ yr old man and in today's era, I was a little frightened. I got upstairs to my room and locked the door. I then called Best Western Corporate customer service line and reported the incident. Let me tell you, I have traveled all around the country, and into different countries on vacation and with the military, I have stayed at not only Best Wester but, Casino Resorts, Hyatt, Wyndham, Choice Hotels, Marriott's, Drury Inn, Radisson, IHG and Hilton chains and resorts. I have NEVER in the past 30+ years of traveling, had anything like this happen to me. I knew one thing, Not to interact directly with this woman or I would have more troubles than I wanted. In this case it was best to keep quiet and for a lack of better words, RUN! I can assure you, if this particular hotel does not train their staff in better customer service, they will start losing business fast. I read other's reviews about this hotel and thought, “Naa, that won't happen. It can't be that bad.” I was wrong! On the flip side, the breakfast attendant I spoke with was pleasant. I start work at 7am. Therefore, I am up eating breakfast as soon as they open at 6am. Consider your choices wisely before coming to this place. I will give an update at the end of my stay.

"Rude front desk staff"
Journey32967815934, 21 Octobre 2024

The hotel is not the cleanest. I experienced the worst customer service by the front staff member and I don't know her name since her name tag did not have her name on it. She greeted me very rudely and unprofessional. The check in time is 3:00pm and I showed up at that time and she told me there was no room available for me that I needed to wait until 4:00pm. I told her my email reads that the check in time for this hotel is 3:00pm She proceeded to say yeah it probably does say that but do you want a dirty room? Why are you even working in hospitality if that's how you greet customers? Felt so disrespected and if it wasn't for my child I would have gotten that reservation cancelled asap. This hotel does not deserve anyone's business.

"Great place to stay!"
Emily4023, 02 Octobre 2024

The hotel room was very clean and comfortable, staff were friendly, and breakfast was great. Nice location right off the highway, but not a bad drive to get downtown. Next to a popular Korean BBQ restaurant. Highly recommend. We'll stay again if in the area!

"How to lose a 20 year customer in 10 minutes or less!!!"
Richard N, 17 Septembre 2024

In all the years that I have stayed at Best Western Hotels I have never been treated so poorly by the employees. I have stayed many hotels and this was staffed by the most condescending and arrogant associates i heve encountered. Isaih who claimed to be the General Manger is an example of "I am more important than you".

"Need some improvements"
Velva P, 16 Septembre 2024

This hotel needs a full-time maintenance person that on hand to repair out of service or broken items. The front lobby was clean and welcoming and so was the front desk staff. The breakfast selection was typical but they did have a hot breakfast that consisted of eggs, meat potatoes, cereal, bread juices, but no coffee was available in the breakfast area. Which for us morning coffee drinkers that was very disappointing.

"Not sure where the positive reviews are from"
Escape630821, 02 Septembre 2024

Upon arrival, I was greeted with a generous ration of 22 sheets of toilet paper, which I assume was the hotel's way of saying, "Don't get too comfortable." Each square was like gold—thin, precious, and utterly useless. I could practically hear the housekeeping staff snickering as they allotted me this luxury, as if daring me to live life on the edge (or at least the edges of the TP). The pillowcases were a delight. They carried the distinct aroma of "Eau de Stranger's Scalp," a fragrance that really makes you appreciate the old saying, "sleep tight, don't let the head lice bite." Truly, a sensory experience I'll never forget. The pièce de résistance, however, was discovering that a car had decided to go on an unplanned adventure just 0.3 miles from the hotel. Nothing screams "top-notch area" like laying your head down to see notifications of stolen vehicles. And the fun didn't stop there! Imagine our surprise when several members of our soccer team started receiving alerts about their credit cards being used to order pizzas in states they've never been to. Turns out, the hotel also provided a complimentary service that includes a side of credit card fraud. So while we were stuck dealing with mystery meats and rotten OJ in the hotel's dining area, our bank accounts were out there living their best lives, buying pepperoni pizzas in Georgia. It's these little touches that really make a stay unforgettable. In summary, if you're looking for an unforgettable experience—one that you'll likely want to forget—this is the place for you. Just make sure to bring your own TP, pillowcases, and a prepaid debit card that you don't mind getting maxed out. Five stars, if only for the stories you'll have to tell afterward. I won't even go into how the fridge was not cold at all of how they shared a list of the guest names, room numbers, rates, and credit card types. Very upsetting to see such a breach in of privacy. Knew the whole stay wasn't going to go well when I asked about early check in and heard a long pause followed by a “no”, the type you know is they could have accommodated but chose not to do so.

"Relaxing stay"
Jocelyn G, 22 Août 2024

Clean room. Great breakfast. Fluffiest pillows, comfortable beds! Customer service was awesome. The housekeeping staff was great. No noise complaints on my end. Elevator was a bit slow. Parking was easy. Pool was clean. Would definitely recommend and book again!

"Poor at best"
Roger S, 08 Août 2024

The staff though friendly did little to nothing to help as I wanted a room closer to the pool than the one I was assigned they told me they were too booked up to do that. However during my 2 night stay they were only at most 10 and more like 6 cars in the whole parking lot and I only encountered 2 or 3 other guests

"Stay away"
jcw982024, 01 Juillet 2024

I asked for an extra pillow and was laughed at with an answer of we have zero. Front desk made comments about my stay and people I were with. Every night I had to get a new key card even though I explained it was never by my cell phone and that was not the reason. Elevator and vending machines did not work. Hotel staff was beyond rude and lazy. Stay away!!

"no communication"
Marty1234567890abc, 16 Juin 2024

Management states they sent out notice in May that elevator would be down for maintenance however we never received notice in advance to make other arrangements. We had a family reunion with people coming from different states to this location where reservations were made 8 months in advance so not able to switch locations at the very last minute.

"Choose another brand"
Dennis W, 15 Juin 2024

The manager was non-existent. Elevator under repair. We were told that we received an email - we didn't. Breakfast drove us out to find a more expensive alternative. Coffee service not working. Just a compltee terrible experience

"Everything was Excellent!"
gad961, 14 Juin 2024

As we entered, we met Tanisha (the evening clerk/manager); she was helpful beyond words and did whatever needed to make our stay enjoyable! Room was clean, well-maintained with supplies, and spacious! We were there 3 nights and would certainly stay again if needed!

"They hold your money hostage"
pds8610, 03 Juin 2024

After checking we noticed a strong odor in the room. Turned on the AC to help dissipate the smell but after about an hour couldn't take it so decided to check out and because we put ice on the sink to keep our perishables cold since the refrigerator did not work and we pulled back the bedding to inspect for hair and bed bugs they said we used the room and that we would not be refunded for the night. We still left and found accommodations elsewhere

"Clean hotel"
TeriP523, 12 Mai 2024

Clean hotel. Staff friendly. Breakfast was the usual breakfast, well stocked. Close to highway and our destination of the state fairgrounds. 2nd stay here. Good value, would stay agin when going to the fairgrounds.

"Pet friendly"
MojaveRaven, 05 Mars 2024

This location was off the beaten path for this trip but it was certainly worth the detour. The staff was helpful & professional. The facility is beautiful, light & airy & well appointed. This location is a 4 star for the Best Western brand.

"Not Bad"
DMS978, 03 Décembre 2023

Needed a room overnight due to a holiday party so I only needed it to sleep a few hours. The only frustration was the wait to check in because there was no one at the front desk and it was a wait for someone to come back. After about ten minutes someone arrived and it was smooth sailing from there. The bed and pillows were decently comfortable, everything was neat and clean, everything was in good working condition. I would stay here again and might for the next work function.

"Comfortable Stay at Best Western Plus Indy North"
Nidhi9520, 29 Novembre 2023

My room was spacious and beautifully appointed. The staff were friendly and helpful. It was truly a 10/10 experience. I would highly recommend this hotel to anyone looking for a relaxing and clean place to stay.

"Clean, quiet and reasonably priced"
Sally H, 21 Novembre 2023

We have stayed at here twice in the past year. The location is convenient, north of downtown Indianapolis. The public areas and our rooms are very clean. Front desk staff is friendly and efficient. We were happy to see some elements that showed thoughtfulness, such as two regular and two decaf coffee pods for our in-room coffeemaker, and plenty of hangers in the closet. Lighting options in our room were nice, including a floor lamp behind a comfortable chair and footstool. Off the hallway, there is a separate, enclosed glass-walled room containing a vending machine and ice machine, so nobody will have to listen to those noises. Our king bed was very comfortable. We didn't hear any outside noise. We were pleased to access an outside charging station near the front door, so our hybrid/electric Prius could be charged overnight. There are several restaurants within walking distance of this hotel. The only slightly down side to our stay was the buffet breakfast, in that the bacon was undercooked and the hash browns were overcooked. Still, there were plenty of options such as fresh bananas and apples, 3 types of juice, yogurt, eggs, bread and cereal. We expect to stay here again on our next car trip between Florida and Wisconsin.

"Amazing staff"
danR1867BU, 21 Novembre 2023

Great staff. Clean and appeared newly renovated. Breakfast was great, they had hashbrowns, bacon and scramble eggs while I was there. Countless of restaurants in the area for lunch and dinner. This will be my new go to place when visiting Indy.

"Great room, price and clean hotel"
matthewlamarj, 21 Novembre 2023

Great location with several restaurants to choose from. I have stayed here several times and have had the same experience. Professional staff, clean and I felt safe each time. There were no major noises that prevented me from sleeping in. The breakfast area was clean and hot food.

"No Working Elevator."
Climber19889114234, 28 Septembre 2023

They checked us in with a room on the 3rd floor and then told us the elevator was not working and would be out until further notice. It was still not working when we checked out. It took us an extra half an hour to check out as we had to unpack and repack in smaller amounts and then make several trips down the flights of stairs. The hotel still refused my request for late check out even though I am a member of their rewards program. In addition, the in room air conditioner was so noisy that it made sleeping difficult.

"Needs improvement "
Melaine J, 19 Septembre 2023

The room was clean and very comfortable. But when we parked to go in and register, there were guys out there smoking pot. The breakfast was horrible. Flat fried eggs, when making a waffle. Waffle mix and sour water came out. I don't know how long it had been there, but the waffle tasted sour and just nasty. The person working in that area was rude! Said they had no orange juice, it just needed to be primed to dispense properly. Merrisa and another man were amazing. Kind helpful and helped when our group brought dinner back to the hotel. Our room was cleaned so good. Thank you! We've been staying there for a good 5 to 8 years. Don't know if we will be back. Thank you Merrisa!!

"Nice room"
hiltonheadgirl2, 01 Août 2023

This hotel has an outdoor pool. Our room was clean and spacious. The elevator was broke. They made sure most guests were on the main floor. Breakfast included a waffle maker, scrambled eggs, sausage, cereals and yogurt.

"Nice room"
amygriffin76, 29 Juin 2023

Very cozy bed, breakfast could have been better! Would have enjoyed more food options! Didn't get to swim, but the pool looked nice and clean…. Bathroom was spotless and the room itself was really clean

"Lost reservation"
marygumke, 27 Juin 2023

I had booked the room on a 3rd party sight. When we arrived at the hotel at 10pm the gal could not find the reservation. After contacting Hotels.com and asking them to verify with the hotel, multiple calls to her manager and then the manager coming in, the reservation was found and we were in our room over an hour after arriving. Ugh.

"Just OK"
Michele J, 19 Juin 2023

This hotel is clean and there have been some updates made, but like most Best Westerns, it is outdated and feels old. Some things are in disrepair. Pool is not open. Washer/Dryer barely functional (if you are coming for team travel, do not plan on being able to wash uniforms here). Rooms lacking any storage. Outdoor doors do not lock. No outdoor area to gather as a group. The area is a bit run down. Would not return here, but for the price I paid, I did feel like it was a good value. I gave this hotel a "Very Good" rating for this reason. It was reasonably priced and Best Westerns do not pretend to be something different than they are...it met my expectations for this brand of hotel.

"Pleasantly Surprised- Will Return"
rachelshadix, 07 Juin 2023

I did not expect this hotel to be so clean! We all know the Best Western Brand has been lagging a bit in the race for new and modern amenities and style. While the outside still speaks to the BYE BYE BYE days of the 90s, when you walk in the reception area is clean and inviting. I love that they offer free use of their washing machine and onlyban$1.50 to dry. Staff is so kind. I never had an issue approaching anyone and every staff member seemed eager to help. The bedding was soft and I slept so good that I missed breakfast and woke up right at check out! The level of cleanliness is superb and I notice everything. Thank you all for making my stay so pleasant.

"Clean Rooms. Overpriced."
medic3849, 08 Mai 2023

We paid $200 for what should have been closer to $120. The staff members were polite and the room was quite clean. The bathroom has no lock, which was inconvenient and not appreciated. I would recommend mentioning that on the website as we would have never stayed here. Breakfast was mediocre, at best. Sausage links (overcooked), eggs (undercooked), and stale muffins. Sleep quality was not good. Several baseball kids without responsible parents made sleep difficult as they ran through the halls screaming and banging on the walls.

"Yong lady on nights Ashley is always lovely"
msCandylandy, 22 Novembre 2022

I have been to this location serval times an the girl at night has always been very detailed an has offered me water, chips an even something she brought when i was tired an hungry. The place is always clean. I remember one time when she had to run front desk an cooked breakfast an was still happy in the morning!!! No name tag, but I asked her her name an i wont forget it she needs to be promoted. will return. Go to St. Vincent quite often.

"FFA Stay at BW"
BradandEmilyTravels, 31 Octobre 2022

All good. Great staff, good stay! Very professional environment. Very understanding folks. Accommodating to everything we needed. Breakfast was great. Rooms were clean, hotel was clean. We brought a pile of teenagers and felt safe and secure.

"Good stay."
posibility409, 30 Octobre 2022

We read reviews trying to find affordable but clean and safe place to stay on two day trip. Took a chance on this hotel. Service was excellent at check in and out. Rooms are reasonably updated with some frayed carpeting at edge of door but overall felt clean. Beds really comfy and alept well. Special requests were even met to best of their abilities. Would stay again, in fact, im writing this review from this hotel on my return trip.

"Reception girl was terrible"
Mechelle M, 10 Septembre 2022

I wrote this email to the General Manager but got NO response: (we were not the only people who this girl was either rude or lied to ) Good afternoon, Rather than post a bad review just because of one person, I have decided to email you privately instead. My husband and I were guests at your hotel last night 6th August. This was not a cheap stay for us with the New Zealand dollar exchange rate being poor at present. Upon arrival, the young girl on reception was on a private phone call and continued to be so for quite a time, upon ending the call she then picked the phone up couple more times even though it didn't ring, and fiddled around with some money in ? the till. I asked if there was someone else not busy like herself who could check us in . She then slowly said she could do it. It was a bit of a long slow process, with the young lady speaking exceptionally quietly so we had to keep asking her to repeat herself. We asked if there were pool towels, she said no but we could get some from the gym - found later to be a lie, there were pool towels. Asked what floor the laundry was on, she said the 3rd, another lie, later found it was the 4th. Asked how much the cost was for the laundry machines, she didn't know. Asked if she could change a $5 for quarters so we could do our laundry, she said that the hotel does not do change. Asked if there was a change machine, - no. But, advised us to go next door to liquor store to get change. We went there and were told in no uncertain terms that she had lied, that they do not give out change all. I don't know what her problem was, but lying to guests is not acceptable. Later that evening, a man was on reception and provided change (quarters) when we found the dryer was $3 so we were short. He was much more amenable. This morning on checking out, the same young lady was on reception, and when I asked for your email, she suddenly found her voice and spoke normally instead of the whispering she was doing the night before. As overseas tourists and prolific reviewers on numerous websites, we fully understand the impact a negative review can have, which is why I am emailing you privately, as this was just one person ruining our overall stay. As my husband is a company owner/director and employer, we fully understand how difficult these sort of situations are. I will wait for your response before I write my next travel blog and do my reviews accordingly. ' Therefore, the lack of reply from the General Manager reflects that she just doesn't care and so this review was posted.

"Nice hotel"
RoseofTexas, 18 Août 2022

Clean room, firm bed, helpful desk clerk who recommended a great Indian restaurant nearby. Breakfast and breakfast area needed attention. The bananas were rotten (and the only fruit on the breakfast buffet), the whipped cream (for hot chocolate?) had a best by date from March (this is August), and there were chunks of old meat with bugs all over it in the drain of the little bar sink (I wanted a glass of water with my breakfast). Juice machine was also broken (long enough that someone had put out a sign).

"Would stay again"
509warrend, 12 Août 2022

Very clean and up to date, beds were comfortable, looked like it had been recently remodeled. Breakfast could of had a little more selection. What they had was very good. The young man attending to breakfast was on the ball, except they did run out of forks Sunday.

"Quesha Makes You Feel Welcome"
Diane B, 28 Juin 2022

We arrived here at 1:30 p.m. The man behind the desk asked if we wanted to check in early. We said that would be great because we wanted to leave our bags and go visit the downtown area before the evening baseball game. The man said we would be charged an extra $20 or wait until after 2:30; we decided to go to the nearby McDonald's. When we returned, the man was replaced by Quesha, who was so friendly and welcoming. She asked if we wanted a room on the 1st floor or upper floor and if we'd like to have a bottle of cold water. Quesha was fabulous!!! Our room was clean and the bed was comfortable. There was nothing wrong with this hotel except for the unfriendly man we first encountered behind the desk. Breakfast consisted of the usual: egg omelet, bagels, waffles, etc.

"Never Again"
Global688880, 27 Juin 2022

The only thing I can say good 9 year old supervisor; Joseph. He was extremely helpful and hardworking. Whole we were there a homeless man was walking around hotel harassing our girls and staff didn't do a thing!! place was dirty, i could go on and on but one thing is for sure Will NEVER ago back. prob the worst hotel I have ever stayed at. I hope Joseph gets out of there!!!!

"A decent property let down by some serious setbacks"
TeamPidge, 20 Juin 2022

Pros: Highway access, clean and comfortable guest rooms. Cons: Unfriendly customer service, lousy area, HVAC turns off after less than an hour. I didn't expect to spend so much time in my room but because I was suffering some kind of sudden illness, became well-acquainted with my living area. The room was spacious, everything appeared clean, the decor was pleasant, and the king bed was extremely comfortable. Unfortunately that's the extent of the praise I can offer this property. A quick turn off the highway gets you here, which is good because the area doesn't have much to offer. Restaurants and stores can be found in one direction, but reaching them requires a frustrating series of traffic lights. The other direction leads to a neighborhood that looks and feels rough and unsafe. Going to a Walgreen's with people loitering loudly in the parking lot wasn't what I needed when I felt as I did. The woman who checked me into my room had no personality- I was not acknowledged as a high-level Best Western Rewards member, and when I asked to be relocated to a room not facing the atrium (because of anticipated noise issues), was told no other rooms were available (despite the hotel appearing very empty). Checking out early in the morning meant waiting for someone to appear from the back office, saying as little as possible and not providing me an emailed copy of my receipt (despite my asking). I also didn't get the wake-up call I requested (good thing I was already awake and my phone's alarm was as reliable as always). Typically I'd recommend trying another property in the area but instead I'll suggest trying another area altogether,

"Dirty bathroom"
887cynthia, 23 Mai 2022

Sink and bathtub were dirty. Front desk informed was told no housekeepers were available. Did not offer to switch rooms. Cleaned tub and sink myself. Not what I expected on a weekend get away with my family

"Better to sleep in your car, in the ghetto with cash on your dash"
Robert B, 09 Mai 2022

Rooms are dirty, staff is as useful as a braille speedometer. Hotel smells of weed, floors are sticky and you feel like you're going to be blessed if you ONLY get mugged. Had I not made the mistake of pre paying and being trapped in that fecal pool, I would have felt safer under a bridge. Avoid at all costs. Thank me later

"Not good"
Prendo12, 09 Mai 2022

The hotel is not in a nice area. The room is not well cleaned and worse of all we had someone smoking pot right outside our window and the smell was coming right into our room. Staff did not care about this. After we left I was billed with additional charges which I called about immediately and still have not received a call back from the manager. Fortunately it appears my charges were straightened out with what I can see online, but still no call. The front desk person was nice at least.

"Friendly and clean"
Dana M, 22 Mars 2022

Hotel right off the freeway, driving home from winter in Florida. Check-in fast and service was good. Room was clean and up to date. Used the workout room, it was clean, equipment in working order. Breakfast choices slim but adequate.

"Very frustrating experience"
taylormY4427GE, 20 Novembre 2021

We arrived and waited almost 30 minutes just to check in as the only employee we could find in the building did not speak English. We tried calling the hotel number several times as we were standing in the lobby with no answer. A lady wearing jeans and a hoodie with no name tag came in, got behind the counter, and apologized and asked how long we had been waiting. The vending machine on the 4th floor does not work properly as it stole $3.25 from us. It would not refund the money or give the product we had paid for, so we had to leave and drive down the road to Hardee's at 11:15 pm. Our room had no microwave or refrigerator as the online reservation had stated. The front motion sensor sliding doors do not close at 10 as they are supposed to for safety. All the employees we have seen during our stay are wearing normal street clothes and no name tag/badge. We will definitely not be back as we do not feel safe here.

"nice renovation"
swtravel, 07 Novembre 2021

We have stayed at this Best Western in previous years & were quite pleased with the renovations to the hotel - both the lobby & rooms. It is much brighter (used to be rather dark). Our room was terrific - very functional & clean; new carpet. Bed comfortable. Good TV with a guide included in the channels. Nice showerhead. The full hot buffet breakfast was back & very good. I like the healthy options like oatmeal.

"Nice Hotel But Overpriced"
rugbyplaer, 01 Novembre 2021

The Best Wester Plus at Pyramides in Indianapolis was goodei I had a 2 room suite. But found the prices charged for Friday and Saturday night a bit expensive at $170 per night plus taxes. The cost for Thursday was $116 plus taxes. The hotel was clean and the staff courteous. Breakfast was average nothing special, given the restrictions. The hotel had numerous signs posted saying wearing a mask was required, but saw numerous guests ignoring this request in all age groups. The bed pillows in my room had to be the softest pillows I have experienced in my life. So soft that they served no purpose! That was a big drawback to me. My room was spotless and the bathroom clean.

"Great Staff, Great place to stay!"
kellylB4672CI, 07 Octobre 2021

My room was clean, breakfast was amazing, the housekeepers (Dawn and Amanda) were friendly and helpful, got us extra towels as needed, the front desk lady (Nikki) was super friendly and helpful, fast check in process! This was a great stay overall and will be staying again!

"Absolutely Superb Customer Service"
legaleagle7676, 10 Août 2021

This hotel was formerly the Pear Tree Inn, just recently purchased and renovated by Best Western. While this hotel is not fancy, it is clean and the staff are super helpful and friendly. I stayed here recently during the Indiana State Fair after my original reservation at the Hawthorne Suites was cancelled, unbeknownst to me, due to the property being sold to a real estate developer. I booked the Best Western on Expedia in the parking lot and walked into the lobby. My reservation was there and the receptionist was extremely understanding and comforting during my breakdown. The lobby and common areas were clean and well maintained, our room, while not huge, was comfortable and clean as well. We did have an issue with the t.v. programming, but was addressed by staff with one phone call. A small breakfast buffet was served each morning, of which we took advantage only twice due to early show times with livestock. There was a small outdoor pool, which was mostly clean and my grandsons loved. A limited number of pool toys were available for the kids and towels were provided. The one thing that will make this facility my choice for all future stays in Indianapolis for livestock shows was the attention and kindness demonstrated by two specific staff members. We loaded our pigs on Saturday evening and returned to the hotel late in the evening. Titus and Kameron happened to be outside when we pulled into the parking lot and immediately offered to get water for us to give to the pigs. They helped us feed and care for the pigs and advised they would keep an eye on our trailer during the night. While pigs in their parking lot may have been a novelty to them, their kindness and helpfulness will never be forgotten. Thank you so much for making what started out as a stressful ordeal into a very pleasant stay. You two specifically deserve this “5-star” rating!!

"Great customer Service"
jmlighthouse, 09 Août 2021

Manager and front desk people responded to any questions promptly and courteously. Room was clean and updated. I stayed 12 nights as a result of family member being in St. Vincent's hospital. Everyone was kind and aware of my situation.

"Highly recommend."
H5683XOsusanv, 08 Août 2021

I stayed here while my husband was a patient at St. Vincent hospital. Cameron and the staff were very helpful and caring during this stressful time. Also the room was clean the breakfast was very good. Would highly recommend it.

"Better than expected"
trina4restercollier, 03 Août 2021

We arrived late,.. the customer service team who greeted us were kind and fun. The place was pretty nice and better than anticipated. The rooms were clean and had no odor for being a dog friendly hotel. Breakfast consisted of Jimmy Dean packaged biscuit and sausage, fruit and muffin. Rooms were quiet and pleasant. Sadly, the area where the hotel is located appears to be old and abandoned businesses. I mean, a Cracker Barrel restaurant sits right behind the hotel and it's empty. Cracker Barrel!! They are always a hopping busy restaurant! Also closed and abandoned is a Marathon gas station and several others. Covid must've been rough on this side of town. Go over I-465 and the scenery changes drastically. Overall, it's good. I'd stay here again.

"enjoyable stay"
loisjr7262021, 30 Juillet 2021

Easy off expressway location with good curb appeal, safe looking and cheerful front desk workers by Jessica & co-worker The free Breakfast was excellent, even during these times of Covid-19. Excecellent shower = hot water with good pressure. .

"Very nice for an inexpensive stay!!!"
Grl4Sprt, 19 Juin 2021

We are here right now for a baseball tournament. Hotel was just purchased by a different chain. Clean, friendly environment. Employees are WORKERS and very friendly! Special shout out to Cameron who went above and beyond to help us enjoy our time!

"Pear Tree Inn Indianapolis"
Tom D, 19 Mai 2021

The location looks shabby, but the hotel looks as nice as it is. Probably because of the Covid, the rooms were not cleaned each day. The room was very nice with a comfortable bed. The free breakfast was very good and filling. Walls, like most hotels, are thin.

"Recommend"
lennyb783, 27 Avril 2021

Clean and very comfortable Hotel . Employees are very friendly and smiles all around . I have been staying here for a while now , and everyday an employee passes me up and greets me in a way that makes me feel welcomed and like family . Benefit of Breakfast every morning is Rochelle very friendly attitude very to greet you. I would recommend this place to anyone , and I'd definitely would return to The pear tree inn.

"If you like the smell of marijuana, stay here"
834kelly, 26 Avril 2021

This was the worst place I've ever stayed while traveling for kids/sports. My room smelled of marijuana. A friend was given this room and asked to move for the marijuana smell. They moved them and sprayed air freshener and then gave the room to us. When I tried to move, they had no place to put us. On top of that, they did not throw out the guest who was smoking marijuana in the hall. Worst experience ever.

Owner Response, 26 Avril 2021

We're terribly sorry we did not meet your expectation, and appreciate your feedback. We try to provide an excellent experience for all our guests. We will share your feedback regarding your stay with the team to better serve our guests, and correct any shortcomings. I really hope you give us an opportunity to service you again in the future. Kyla G. General Manager

"Clean/updated rooms with friendly staff"
Rick S, 12 Avril 2021

Our stay was great! The wifi is poor and the bathroom was a little small....other than that everything was awesome. Staff was helpful and friendly. Breakfast food and the bar in the evening were definite plusses.

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
julie
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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