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Best Western Plus Hotel Indianapolis North at Pyramids, Indianapolis

9320 Michigan Road, 46268-1125, Indianapolis, United States - See on a map
Best Western Plus Indianapolis North at Pyramids - Best Western Plus Indianapolis North at Pyramids The Best Western Plus Indianapolis North at Pyramids is ideally located in the center of Indianapolis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Perfect for family vacations or business travel! Located in northwest Indianapolis off I-465, Best Western Plus Indianapolis North at Pyramids is only 15 miles or less than 30 minutes north of downtown. Area attractions include professional racing and sports gatherings, outdoor recreation, the arts, and museums, and shopping, amongst several others. Corporate locations include The Pyramids offices, INTECH Park, Keystone at the Crossing, Lakefront at Keystone, Parkwood Crossing, and more.

Best Western Plus

Hotel Indianapolis North at Pyramids

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
 
based on 300 guest reviews
NOTE ISSUED
Excellent
152
Very Good
91
Average
33
Poor
15
Terrible
9
REFER TO NOTICE
Business Business
66
Couples Couples
53
Family Family
93
Friends getaway Friends getaway
27
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dirty bathroom"

1
User 23/05/2022

Sink and bathtub were dirty. Front desk informed was told no housekeepers were available. Did not offer to switch rooms. Cleaned tub and sink myself. Not what I expected on a weekend get away with my family

"Better to sleep in your car, in the ghetto with cash on your dash"

1
Robert B, Dowagiac, Michigan 09/05/2022

Rooms are dirty, staff is as useful as a braille speedometer. Hotel smells of weed, floors are sticky and you feel like you're going to be blessed if you ONLY get mugged. Had I not made the mistake of pre paying and being trapped in that fecal pool, I would have felt safer under a bridge. Avoid at all costs. Thank me later

"Not good"

1
User 09/05/2022

The hotel is not in a nice area. The room is not well cleaned and worse of all we had someone smoking pot right outside our window and the smell was coming right into our room. Staff did not care about this. After we left I was billed with additional charges which I called about immediately and still have not received a call back from the manager. Fortunately it appears my charges were straightened out with what I can see online, but still no call. The front desk person was nice at least.

"Friendly and clean"

5
Dana M, Andover, Minnesota 22/03/2022

Hotel right off the freeway, driving home from winter in Florida. Check-in fast and service was good. Room was clean and up to date. Used the workout room, it was clean, equipment in working order. Breakfast choices slim but adequate.

"Very frustrating experience"

2
User 20/11/2021

We arrived and waited almost 30 minutes just to check in as the only employee we could find in the building did not speak English. We tried calling the hotel number several times as we were standing in the lobby with no answer. A lady wearing jeans and a hoodie with no name tag came in, got behind the counter, and apologized and asked how long we had been waiting. The vending machine on the 4th floor does not work properly as it stole $3.25 from us. It would not refund the money or give the product we had paid for, so we had to leave and drive down the road to Hardee's at 11:15 pm. Our room had no microwave or refrigerator as the online reservation had stated. The front motion sensor sliding doors do not close at 10 as they are supposed to for safety. All the employees we have seen during our stay are wearing normal street clothes and no name tag/badge. We will definitely not be back as we do not feel safe here.

"nice renovation"

5
swtravel, Bath 07/11/2021

We have stayed at this Best Western in previous years & were quite pleased with the renovations to the hotel - both the lobby & rooms. It is much brighter (used to be rather dark). Our room was terrific - very functional & clean; new carpet. Bed comfortable. Good TV with a guide included in the channels. Nice showerhead. The full hot buffet breakfast was back & very good. I like the healthy options like oatmeal.

"Nice Hotel But Overpriced"

4
rugbyplaer, New York City, New York 01/11/2021

The Best Wester Plus at Pyramides in Indianapolis was goodei I had a 2 room suite. But found the prices charged for Friday and Saturday night a bit expensive at $170 per night plus taxes. The cost for Thursday was $116 plus taxes. The hotel was clean and the staff courteous. Breakfast was average nothing special, given the restrictions. The hotel had numerous signs posted saying wearing a mask was required, but saw numerous guests ignoring this request in all age groups. The bed pillows in my room had to be the softest pillows I have experienced in my life. So soft that they served no purpose! That was a big drawback to me. My room was spotless and the bathroom clean.

"Great Staff, Great place to stay!"

5
User 07/10/2021

My room was clean, breakfast was amazing, the housekeepers (Dawn and Amanda) were friendly and helpful, got us extra towels as needed, the front desk lady (Nikki) was super friendly and helpful, fast check in process! This was a great stay overall and will be staying again!

"Absolutely Superb Customer Service"

5
legaleagle7676, Delphi, Indiana 10/08/2021

This hotel was formerly the Pear Tree Inn, just recently purchased and renovated by Best Western. While this hotel is not fancy, it is clean and the staff are super helpful and friendly. I stayed here recently during the Indiana State Fair after my original reservation at the Hawthorne Suites was cancelled, unbeknownst to me, due to the property being sold to a real estate developer. I booked the Best Western on Expedia in the parking lot and walked into the lobby. My reservation was there and the receptionist was extremely understanding and comforting during my breakdown. The lobby and common areas were clean and well maintained, our room, while not huge, was comfortable and clean as well. We did have an issue with the t.v. programming, but was addressed by staff with one phone call. A small breakfast buffet was served each morning, of which we took advantage only twice due to early show times with livestock. There was a small outdoor pool, which was mostly clean and my grandsons loved. A limited number of pool toys were available for the kids and towels were provided. The one thing that will make this facility my choice for all future stays in Indianapolis for livestock shows was the attention and kindness demonstrated by two specific staff members. We loaded our pigs on Saturday evening and returned to the hotel late in the evening. Titus and Kameron happened to be outside when we pulled into the parking lot and immediately offered to get water for us to give to the pigs. They helped us feed and care for the pigs and advised they would keep an eye on our trailer during the night. While pigs in their parking lot may have been a novelty to them, their kindness and helpfulness will never be forgotten. Thank you so much for making what started out as a stressful ordeal into a very pleasant stay. You two specifically deserve this “5-star” rating!!

"Great customer Service"

5
jmlighthouse, Evansville, Indiana 09/08/2021

Manager and front desk people responded to any questions promptly and courteously. Room was clean and updated. I stayed 12 nights as a result of family member being in St. Vincent's hospital. Everyone was kind and aware of my situation.

"Highly recommend."

5
User 08/08/2021

I stayed here while my husband was a patient at St. Vincent hospital. Cameron and the staff were very helpful and caring during this stressful time. Also the room was clean the breakfast was very good. Would highly recommend it.

"Better than expected"

4
trina4restercollier, Nashville, Tennessee 03/08/2021

We arrived late,.. the customer service team who greeted us were kind and fun. The place was pretty nice and better than anticipated. The rooms were clean and had no odor for being a dog friendly hotel. Breakfast consisted of Jimmy Dean packaged biscuit and sausage, fruit and muffin. Rooms were quiet and pleasant. Sadly, the area where the hotel is located appears to be old and abandoned businesses. I mean, a Cracker Barrel restaurant sits right behind the hotel and it's empty. Cracker Barrel!! They are always a hopping busy restaurant! Also closed and abandoned is a Marathon gas station and several others. Covid must've been rough on this side of town. Go over I-465 and the scenery changes drastically. Overall, it's good. I'd stay here again.

"enjoyable stay"

4
loisjr7262021, Milwaukee, Wisconsin 30/07/2021

Easy off expressway location with good curb appeal, safe looking and cheerful front desk workers by Jessica & co-worker The free Breakfast was excellent, even during these times of Covid-19. Excecellent shower = hot water with good pressure. .

"Very nice for an inexpensive stay!!!"

4
User 19/06/2021

We are here right now for a baseball tournament. Hotel was just purchased by a different chain. Clean, friendly environment. Employees are WORKERS and very friendly! Special shout out to Cameron who went above and beyond to help us enjoy our time!

"Pear Tree Inn Indianapolis"

5
Tom D, Coshocton, Ohio 19/05/2021

The location looks shabby, but the hotel looks as nice as it is. Probably because of the Covid, the rooms were not cleaned each day. The room was very nice with a comfortable bed. The free breakfast was very good and filling. Walls, like most hotels, are thin.

"Recommend"

5
User 27/04/2021

Clean and very comfortable Hotel . Employees are very friendly and smiles all around . I have been staying here for a while now , and everyday an employee passes me up and greets me in a way that makes me feel welcomed and like family . Benefit of Breakfast every morning is Rochelle very friendly attitude very to greet you. I would recommend this place to anyone , and I'd definitely would return to The pear tree inn.

"If you like the smell of marijuana, stay here"

1
User 26/04/2021

This was the worst place I've ever stayed while traveling for kids/sports. My room smelled of marijuana. A friend was given this room and asked to move for the marijuana smell. They moved them and sprayed air freshener and then gave the room to us. When I tried to move, they had no place to put us. On top of that, they did not throw out the guest who was smoking marijuana in the hall. Worst experience ever.

Drury Hotels, Owner at Best Western Plus Indianapolis North at Pyramids, responded to this review
We're terribly sorry we did not meet your expectation, and appreciate your feedback. We try to provide an excellent experience for all our guests. We will share your feedback regarding your stay with the team to better serve our guests, and correct any shortcomings. I really hope you give us an opportunity to service you again in the future. Kyla G. General Manager

"Clean/updated rooms with friendly staff"

5
User 12/04/2021

Our stay was great! The wifi is poor and the bathroom was a little small....other than that everything was awesome. Staff was helpful and friendly. Breakfast food and the bar in the evening were definite plusses.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.