My reservation and my points
Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
The high floor view is good . Front desk staffs were very helpful on my travel requests, especially supportive when I facing next hotel booking issue, she helped me a lot to solve it. When I requested iceberg tour info, she helped me to check availability and introduced a good service provider. Thanks a lot.
This is the newest hotel in town -fresh and ready! Top marks of it -is the location and the roof terrace. My room came with the view of ice-fjord, village & harbours, the little landmark church. 3 huge floor length windows, the middle part can be open to a 90 degree angle. All hotel staff were friendly, accommodating, always willing to help. The highlight was the rooftop bar and restaurant, extended to an open deck. As we come for the included breakfast; step out of the lift, greeted with jaw-dropping views: ice-fjord of all sizes floating on the harbour, on the distance, everything is glittering under the low hanging sun. This's truly "On Top of the World!" All of the sudden, all your problems/complains fixed instantly! The buffet breakfast was wonderful and delicious. Dinning here on sunset is equally enchanting. The menu was simple western a la carte choices with local fish. It was expensive but presentation was beautiful and, it was very delectable. I especially liked the little free info. booklet they provide on the front desk. A small hard copy print of Ilulissat with color photos and simple backgrounds on the museum and, directions of a few different walks. Also provided were free stylish folded little map of good shops and important landmarks around town. I loved those prints so much and took them home with me as souvenir. Would love to come back in winter for northern lights & other adventures. I stayed 5 nights and got a free night for future stay in all BW hotel as a reward. Love it.
This is a new hotel in Ilulissat. I was in an Executive room 302 on the 3rd floor for 7 nights. My room was great with a magnificent view of the icebergs. The breakfast was very good with much selection. I highly recommend a room on the 3rd floor or higher. I only have 2 complaints: the windows were dirty, which is unfortunate when there is such a great view, and the front desk staff could be more friendly/helpful.
I stayed for 5 nights and one of staff in restaurant is not friendly, even request us leave window seats because some customers would like to take our seats. However, lots of seats are not occupied. Airport shuttle delay 20 mins. Be careful when asking hotel to arrange shuttle bus.
While waiting for a table in the rooftop restaurant it was not possible to have a drink. Breakfast was horrible. Soft boiled eggs were cold, bacon soft and greasy. The smoked halibut was too old - greasy and smelling bad.
Greenland Air put us up here for a night after our flight was cancelled. It's centrally located in downtown Ilulissat. Our room was extremely small. You could barely walk in front of the bed and it was difficult to find a place for our luggage. The bathroom was small but manageable. We got a few English channels including CNN. WI-fi was excellent. Same for the blackout curtains which were very effective. The breakfast buffet is served in the Roof Top restaurant and is very good. Lots of variety and everything was fresh. The views from the restaurant are outstanding, They have a small bar in the lobby that is adequate. Not sure why they don't move it to the Roof Top restaurant. It would benefit from the view. Front desk personnel were friendly and helpful. Overall, a good hotel but I don't recommend the basic rooms due to their small size.
This is a review of the Rooftop Restaurant which is terrific. The Filipino staff are so friendly and accommodating. But you do need to book. Food comes quite quickly and is very good. The starter coconut curry soup with shrimp is excellent. Very subtle flavoring. The halibut can also be recommended as can the main course. For vegetarians they only have one option and it is the baked tomatoes which is quite substantial. For dessert try “ the Coffee” which has zero coffee. It's a chocolate brownie/soufflé type dish with ice cream and caramel. The texture and different chocolate flavors are exquisite. I had two of these two nights running! Just yum! The views of the ice fjord and Ilulissat are exquisite. The fastest WIFI we experienced in Greenland to boot.
Hotel has great location and spectacular view over the city and bay area, few minute walk from the grocery store and tourism operators. Good rooms and food options at the restaurant. shuttle service from and to the airport provided.
Great location, cool building and amazing rooftop restaurant with a fantastic view to the harbour, sea and the icebergs in it. Ilulissat is a charming town that is well worth a visit. However, the hotel service was poor, from the handling of check-in/out and quite basic questions in English to dealing with complaints. This hotel has great potential but the staff at reception really needs to shape up.
A highlight of our 17 day Artic journey in August 2022 was the four days we spent in Ilulissat, Greenland. We were fortunate enough to be able to book a room in Ilulissat's newest hotel, the Best Western Plus Hotel Ilulissat. The excellent customer service began when my wife and I were met at the Ilulissat airport by the hotel's transport shuttle and promptly driven to the Hotel Ilulissat where we were welcomed at the front desk. The hotel lobby is very spacious with ample seating from guests as well as a business area. The front desk offers sales of light refreshments including hot and cold beverages. After we checked in, we were off to our room. As soon as we walked into our room (Room 402, an Executive Room) we were impressed with a great view of Disko Bay and the town of Ilulissat. Our room was very comfortable and spotlessly clean. The blue theme of the room complemented the views of Disko Bay. The bathroom was also spotlessly clean with modern appointments and complimentary toiletries. I was surprised at the excellent quality of the wifi. The Rooftop Restaurant is on the 6th floor and serves breakfast, lunch and dinner. Breakfast was included in our stay as well as our first night dinner. The breakfast offered breads, pastries, meats cheese, fruits and vegetables as well as other breakfast foods. I particularly enjoyed the special local offerings! These included smoked salmon, musk ox pâté and whale pâté. The whale pâté was delicious! I described it to my wife as tasting like a fish brisket. Our first night dinner was included and was pretty good; the service was excellent. My wife had the cheeseburger which she enjoyed. I had the rib dinner which included salad and baked potato. Hotel Ilulissat is centrally located in town and walking distance to all of the local sites including Disko Bay, cafes and tour operator offices that operate the Icefjord tours, Whale Tours, walking tours and other activities. If visiting Ilulissat, this hotel is an ideal place to stay!
The Hotel Ilulissat is the place to stay in Ilulissat. The rooms are modern yet small but very comfortable and functional. The room temp was perfect and the wifi was more than sufficient. And the shower had sufficient hot water and pressure. But you cannot beat the experience of dining at the rooftop restaurant taking in the magnificent views of the ocean. The scenes and experience seems to change throughout the day depending on the weather. We loved our experience here.
Stayed four nights here, we had amazing experience, view from rooftop bar is super. The room is clean and big enough for us and our 9 year old, there is little gym and small play area fro kids too. Everyone is so welcoming. Plenty of choice for breakfast too.
The hotel looks terrible in the context and architecture doesn't suit the place at all. The restaurant is dysfunctional unfortunately. Ilulissat is an amazing place to go so would just choose one of the other hotels in town which also have much better restaurants.
The hotel is very well located in the city center and proposes a free shuttle from and to the airport. The room was clean and comfortable with all necessary amenities. We can enjoy breakfast (buffet) and dinner at the rooftop where there is a panoramic view of Ilulissat. The staff is very helpful and professional.
This hotel was a pleasure to stay at. The staff were really welcoming and our room was large, stylish and had a spectacular view. We had a beautiful, modern bathroom and everywhere was spotlessly clean. The restaurant on the top floor served great food and the staff were very helpful. It also has a wonderful view over the Icefjord. I'd really recommend this place. Ilulissat is only small, but we were right in the centre, within easy walking distance of shops and the harbour and it was a lovely place to return to after our many freezing cold trips on the Icefjord.
Stayed in a family room. Nice queen bed and two bunk beds that fold into the wall. They had built in wireless chargers in the nightstand and one stopped working and had an annoying beeping sound, had to turn power off to the room (remove key card) to get it to stop. Offered free airport pick up, but while other hotels were waiting for their guests, we had to wait an additional 15 minutes after our bags arrived. Restaurant is a disaster for dinner, dirty dishes on tables for over an hour, messed up my order and when I went to complain some other lady said her entire table was finished yet she didn't even receive her scallops. Expensive, takes forever, awful service, just avoid. Breakfast buffet was generous, but always out of stock. One time it was eggs, the next time pastries, another time fruit - and again took too long to restock. Went out hiking one day and asked for our room to be lightly cleaned (or change the towels) when we were gone. Front desk wrote down our room number and said no problem. Came back six hours later and still not cleaned. Finally two people showed up two hours after we came back. Nice touch having cold water down in the lobby and a small cafe/bar to buy a beer or bottles of soda. Has the makings to be a nice hotel, with a beautiful view from the rooftop restaurant. Service and staffing will cause this place to not succeed.
Modern hotel located in the heart of the town close to the main attractions as well as necessities, such as a supermarket and an ATM bank. Very friendly staff. The food is delicious (the fresh baked bread and the salmon laks were my favorite). However, the staff needs more folks and struggle to deliver food in a timely manner. Lunch and dinner took way to long to come Breakfast was fine since it was buffet. Because of the long wait time, I am giving 4/5 stars but otherwise it's a great place I think.
Nice view of the city Dirty and crowded restaurant, stressed Staff - too bad for them - at the Price of the stay, They should be able to get more Help in the restaurant. Room was just below the restaurant kitchen - very noisy all evening and most of the Night and the Price for that experience was dkr 3300,- per Night
“Viana” staff member in Roof Top bar refused to serve us stating that they are not accepting drink orders because they are “busy” and she would serve us later at 6pm . She was rude and that is unacceptable. Her colleague then told her that of course she can serve us and then she was forced to serve us… Terrible untrained staff member, “Viana” should be trained to a 4 star hotel standard and not to be rude and dismissive to any customers.
Many thanks to the CEO Mrs. ARNARASSIOG MØLLER for her generous support in a desolate situation! Special thanks to Mr. JENS P. PETERSEN for his friendly helpfulness that saved my entrance into the adventure greenland: " qujanaq !!! " Great location, all new, in a modern but decent style. Staff is very friendly, polite and open minded. Like: good vibrations from the beginning with the airport driver over the concierges until the end with the service personnel at the delicious breakfast experiences with the spectacular view all over Ilulissat!!!
good new Hotel and very good service from the staff, near all the shops, restaurants etc. nice bus shuttle to & from the Hotel best view in the restaurant which is in the top of the Hotel considering going to Ilulissat book your stay at Best Western plus Hotel Ilulissat!
The staff is absolutely lovely and go beyond your expectations. The hotel is brand new and very clean. If you want space, book a suit otherwise the rooms aren't very large. The breakfast is absolutely lovely!!! The hotel does free airport shuttle to/from the airport. Only thing I see they could improve is the gym, there were roll-out beds placed in there which was kind of blocking places, and as I do HIIT which requires a lot of space, I would really remove those beds and perhaps put a bench press. Thank you for having us!
Best hotel in Ilulissat! Amazing view from the roof top restaurant and the terrace - you can see all the huge icebergs! The superior rooms up from level 3 have a stunning view too. The superior rooms from where you can overview the whole bay, are much bigger than standard rooms. Cozy beds and a really good bathroom with rain shower. Fantastic buffet for breakfast! Fresh fruits, cereals, cheese, sausages, scrumbled eggs, cakes, desserts etc. Everything was in a perfect condition cause this hotel was new and we were one of the first guests. Absolutely friendly and very helpful stuff and manager! We enjoyed our stay here!!!
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