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Best Western Hotel Rory & Ryan Inns, Hines

4.0/5  - basé sur 331 notations.
534 Highway 20 N, 97738-9403, Hines, United States - See map

A stay at this conveniently located Hines, Oregon hotel promises a golf course, ample meeting spaces, immaculate rooms and easy access to all that Burns, Oregon has to offer. Each cozy room at this Hines, Oregon hotel comes fully equipped with free high-speed Internet access for work or recreation, a microwave, a coffee maker and much more. The spacious, clean rooms are sure to provide comfortable accommodations for all travelers. Each night's stay at the Best Western Rory & Ryan Inns also comes with a complimentary full hot breakfast. Guests can relax at the hotel's 24-hour indoor swimming pool and hot tub, while others are welcome to work at our business center and meeting facilities. Call our friendly staff to learn more about planning your next meeting at this Oregon hotel. Ideal for business meetings or leisurely meals, the surrounding area offers a variety of restaurants, including Glory Days Pizza, Pine Room Steakhouse and El Toreo Mexican Restaurant. For even more convenient shopping and dining, guests at this Hines, Oregon hotel only need to travel a couple miles to charming downtown Burns. This Best Western hotel is also within a short driving distance from many local businesses, government agencies and organizations, including Oregon Trail Electric Company and the Red Cross. At the Best Western Rory & Ryan Inns, located only a couple blocks from Burns, Oregon, guests are welcome to explore numerous popular local attractions and events, including the Malhuer Bird Refuge, John Scharff Migratory Bird Festival, Harney County Days, Desert Dash Motorcycle Rally and Ochacco National Forests. For friendly service and a great location while visiting Oregon, make an online reservation today and have a comfortable and affordable stay at this Hines, Oregon hotel!

Best Western

Hotel Rory & Ryan Inns

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 332 guest reviews
NOTE ISSUED
Excellent
145
Very Good
135
Average
34
Poor
8
Terrible
10
REFER TO NOTICE
Business Business
75
Couples Couples
101
Family Family
93
Friends getaway Friends getaway
25
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"an Oasis on the road from Vegas to the Oregon Coast"

4
17/07/2018

Jordan was super capable and friendly checking us in - she was every thing a front desk person should be. Beds were like new. The only issue I had was the lights are super dim - like 40 watt dim - so really no idea at night how clean the rooms are but the bathroom was super clean so we will come and stay again.

"Average."

3
19/06/2018

This is an out of the way BW. There were other hotels in this area but i thought this would be the best.It was OK, the front desk was not very personable upon arrival. The rooms here and at other BWs smell stale. The breakfast is ordinary, bagels and breads not too tasty.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
We always appreciate reviews as they help us to make our hotel better. However, I feel like it is possible that you never stayed at our hotel from your description given. Our breakfast includes Sausage, eggs, biscuits & gravy, waffles, bread, pastries, muffins, fruit cups, fresh fruit, cold & hot cereal, yogurt, gluten free options, coffee, tea, milk, and juice. Our entire staff receives great reviews for their warm welcomes and personalities, so I am sorry that you felt the front desk was not personable. I truly hope that you will come and stay with us again so that you can see just how wonderful this hotel is.

"UNDER CONSTRUCTION!!!! DO NOT STAY!!!!"

1
11/06/2018

DO NOT STAY HERE!!!! The outside of the motel is under construction from 8a - 5p (or later?). From 3p - 5p carpenters pounding nails directly outside my room! My intent was to sleep in in the morning and get a late start - that's not going to happen because the lift they use to work on was left outside my window - where they will start in the morning!!!!. Nothing, and I mean NOTHING, was said about renovation work when I booked the room through the motels front desk. No discounted rates where offered, it APPEARS to me to be about money in the managements pocket and damn the guests. Otherwise you would renovate in sections and leave the rooms in the vicinity of the construction unoccupied. Unbelievable!!!!!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. Yes, we are in the process of renovating the outside of our hotel. We are very excited to bring a new and improved product to our guests. The outside of the hotel will be truly beautiful when it is completed and then we will begin work on the inside to do the same thing. Our contractors start between 830 and 9am and are usually done by 530pm. This time of year it is impossible for us to leave parts of the hotel empty as this is our busiest time of year and we are full on a daily basis. I understand that this can be an inconvenience to our guests; however, it is something that has to be completed. We are always happy to work with guests who come to us with complaints. I would be happy to talk to you if you would like to contact me via email at [email protected] or by phone at 541-573-5050. I wish you safe travels and I truly hope that you will come back and stay with us again in the future so that you can see all of the beautiful changes that we are making.

"Expected more from the name / price"

3
10/06/2018

Best Western has always seemed to promise, and deliver, and above average experience, and for this they command an above average price. Not the case here. They are under construction - a major face lift, and though the sign on the door apologized for it, I felt it should have been reflected in the price. Amount the problems (besides the unsightly appearance): the side door (north side) had no lock, the TV remote had no "guide" feature, the ice maker only made thin "shells" - no full cubes. The staff in the afternoon was welcoming, those at night were less helpful. Breakfast was "ok" though the coffee pots were not kept full.

"great stop-over"

5
10/06/2018

Hines is a helpful midway stop on many routes. This place is a cut above, with the nearby diner for dinner and on-site breakfast. The room and pool were clean and quiet. Outside entry on east side of the property was under construction and not a problem.

"Love this Best Western "

5
09/06/2018

Drove all day. Have stayed here before. Cheerful greeting.Welcoming lobby. Good beds, everything very clean. Pretty p9ol, but no fitness room. Breakfast was lovely and Vickie was very accommodating and friendly! Worked very hard!

"Work in progress"

3
01/06/2018

This hotel is in a small town in Oregon, and I was not expecting much. The rooms were large, and cleanish. The rooms were not dirty per say but smelled stale, however the sheets appeared clean. The hotel is in a middle of a remodel and debris is pretty much everywhere. When we went to breakfast the eggs and meat were cold (supposed to be hot, but they did not know why the warming tray was not working), with a sign pointing to the microwave. The juice was dispensing warm with a sign pointing to ice, so be careful what you choose to eat. The price was cheap for this location and overall was a good value. It was an average stay and I cannot rank over 3, but would stay here again if I was in the area.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank You for your review!

"Did nit Get accessible room"

1
27/05/2018

No elevator! Did NOT get handicap room OR type of room requested. Under construction. Given spa tub room and spa took up half of room, As disabled guests we didn't need that and couldn't even get in or out of it and it limited movement in room. Also toilet was too low and difficult room and no roll in shower.

KellyHGM, Manager at Best Western Rory & Ryan Inns, responded to this review
I'm Sorry for the confusion. I'm glad we were able to get you in a ground floor room. I'm also happy we were able to give you a discount!

"Need to finish remodel"

3
13/05/2018

The fumes from the remodel were strong. Pet rooms were okay, but shower was terrible, two feet over my head and spray head clogged causing uneven flow. The area was good for pets and the rooms roomy enough for two large crates.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Im sorry your stay wasn't up to par. We assure you, after the remodel is complete, you'll love it!

"Fun"

4
12/05/2018

Despite the remodeling mess the staff was very helpful and made the experience a good one will definitely recommend it and look forward to staying again when the work is done our son lives in Boise idaho and we travel there often during the year andcsince we live in the western part of the state your hotel is perfect for a one day drive

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your Review!

"All I can say is what"

5
29/04/2018

As I put above all I can say is what a wonderful place. My husband and I have never been to Burns, came over to see his mother who just moved there. The room was super, the heat and ac works perfect the bed was a little soft for us but that is just us. And the spa tub, it was hard to get husband out he liked it so much. All I can say is keep up the great work.

KellyHGM, Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you so much for your wonderful review!

"April Oregon trip"

4
16/04/2018

Friendly and efficient service from the time of reservations to checkout. Clean comfortable rooms. Close proximity to a good restaurant. Easy access from the road, lots of parking. Staff took in to consideration special requests

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay with us and we hope to see you again in the future!

"The pool is to die for!"

5
14/04/2018

Both of my sons were over the moon happy with the pool! Having an indoor pool made it so much better for any time of year. The breakfast each morning was wonderful, fresh coffee, waffles, and the morning news made me feel like were home. The staff was very friendly and helpful with were to eat each evening. The fresh baked cookies were a nice treat in the evenings. The hotel is pet friendly with a small fee. WELL worth it!

KellyHGM, Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your wonderful review! We look forward to your next stay with us!

"Things are as they should be"

5
29/03/2018

This is the 2nd time I've stayed at this property and I stayed there again because my first experience was so good. This time I have nothing but good things to say as well. Everything was as it should be which is a good thing. Given the opportunity, I would return in the future as well.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am so glad to hear that you have enjoyed your stays at our hotel and we look forward to seeing you again in the future!

"Great place to stay in southern Oregon!"

5
21/03/2018

Good quiet rooms, good bed, and great breakfast from 6am to 9am! I will stay there again if I am in southern Oregon or travelling down to Nevada. They also had a very good restaurant next door for breakfast, lunch, and dinner though the breakfast at the Best Western was really good as far as I was concerned as you could get waffles, scrambled eggs, sausage or bacon, oatmeal, milk, juice, and coffee. The also had cold cereal, fruit, yogurt, and multiple toast/pastry options.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your Trip Advisor review. I am happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again in the future. Safe Travels!

"Doesn't Live up to BW Standards"

1
02/03/2018

I travel a lot for business and tend to seek out a Best Western property if I am staying in a town for the first time, even though prices are often higher than other properties. I do expect a little bit of courtesy from the front desk and not over the top rudeness in exchange for paying the extra. Not a place I would ever consider again.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. You were shown courtesy when our front desk went out of the way to bring you an extra table for your room to do your business on, and they also attempted to fix the computer problem and were summarily yelled at because you did not want them looking at your document. I assure you, they were simply trying to help. We would have also been happy to have brought up the document on our office computer for printing purposes. It was unfortunate that our business center computer did not allow you to print the document that you needed to print. After you advised us of the situation, the computer was updated and hopefully there will be no further issues, as you had with it. I am sorry that you felt we were rude to you, but in truth the situation was a mistake made by myself, that was corrected first thing the next day. I wish you safe travels and I truly hope that you will come back and stay with us again.

"Not the Best Best Western"

3
28/02/2018

We selected this place because they take dogs, up to 80 lbs. with a two dog limit. The dog rooms seem lacking. The pool was closed and the spa. We were looking forward to the spa after to days of travel with one night on the plane. The breakfast was the standard BW breakfast. The Apple Peddler Restaurant wasn't fancy but it was good dinner food. Forget the wine but plenty of good beers.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry that our pool was out of service during your stay; it was down for maintenance and resurfacing. I would be happy for any feedback on how we could have made our pet rooms more to your liking. I wish you safe travels and I hope that you will come back and stay with us again.

"Solid choice for a short stay."

4
19/02/2018

Friendly service from staff. Check in and check out were very fast and smooth. The room was clean and comfortable. The property as a whole is a little tired and could use updates. But things are clean and everything in the room worked. If you are traveling through and need a place to crash on your journey, this will fit the bill. They will take dogs if you request a pet room. Even the pet room was clean and nice enough for the family.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay and I am excited to let you know that we are in the process of an extensive upgrade of the interior and exterior of the hotel. We hope to see you again in the future!

"Nice place just a few details"

4
16/02/2018

Burns is a small high desert town in Eastern Oregon, Its mainly a ranching place but it the gateway to the Steens and Malheur National Bird Refuge, This hotel is the nicest in town and it is Nice. Beautiful entry , the breakfast room is well taken care of. The rooms are nice too EXCEPT they need to have comfort level toilets in all the rooms, We assumed that because it was a Best Western that was done, I believe it is a requirement. We had already used the room so went out to the truck and got our riser.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review!

"Great pet room...No Fitness Center"

4
06/01/2018

Room was great. Worked well for our pet. Breakfast was good. Had nice pool (we did not use). Very friendly staff. Very disappointed they had no fitness center. My fault I should have checked. Just assumed they did since all my other stays at BW have them. That is the only reason I gave it 4 stars.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your wonderful review!

"Excellent Place to stay in Burns/Hines Oregon"

5
03/01/2018

This hotel is fantastic. Very friendly and happy helpful staff! Great facility. Indoor Pool and spa are sparkling clean. The rooms were well maintained and very clean. The breakfast was very good. We highly recommend this hotel!!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and I hope that you will come back and stay with us again!

"Clean, Polite Staff, Large Room"

5
31/12/2017

If you are driving in this part of the world, you are obviously a ways out. This was a great place to stay for the night. The staff was very polite at check in, my room was clean and quite large, comfy bed, plenty of hot water and water pressure... I was a happy girl :)

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come back and stay with us again!

"Best hotel I've been in! "

5
21/12/2017

Extremely clean rooms, inviting decor, large CLEAN bathtub! I enjoyed my short stay here so well it was very difficult to leave! I travel all over and this was the best place I've stayed in ages! I ordered delivery from the pizza place and it was delicious. The staff was very helpful. And the laundry had above average appliances- were not expensive and worked WELL!

KellyHGM, Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your wonderful review!

"Showers can kill the deal"

3
09/12/2017

make sure that the showers work well it just takes 15 minutes once a year to do simple repairs that make all the difference. Hot water and redundancy of hot water is the most important thing to me. As the go to guy at our local Best Western I see what it takes to uphold this. Our local Best Western is a model of this to me.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review. We will look into the issues!

"Quality night"

5
30/11/2017

Great hotel in a nice little country town. Friendly staff that make you feel welcomed. Highly recommend for business or pleasure. My trip was business but I would bring my family back. Love the value you receive for all Best Westerns.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are ecstatic to hear that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Decent "

3
27/11/2017

After a long drive with evening approaching in the middle of nowhere, this Best Western served its purpose quite well despite being pricier that I had expected. It was clean, check-in was efficient and the room was comfortable. The breakfast the following morning was minimalist but satisfactory. There is a restaurant and a convenience store nearby. For a single night, it served its purpose.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you had a pleasant stay at our hotel and I hope that you come back and stay with us again.

"Wonderful service; Comfortable stay"

5
26/11/2017

Faylin was enthusiastic and welcoming at arrival. All staff were kind and helpful. We stayed in the room with the jacuzzi tub; instructions were confusing, but the room was very clean and comfortable.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your wonderful review!!!

"Cheap and clean"

4
18/11/2017

Came in late at night, and they had a room for me. I asked for a specific rate and the front desk person offered the "internet rate", which was about $20 cheaper than what I thought was the cheapest rate. Clean room. Would recommend.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your wonderful review!

"Great Place To Stay"

4
09/11/2017

Probably the best place to stay in the area - friendly staff, comfortable rooms, a few restaurant options nearby. Good breakfast, nice pool. good AAA rate - I would gladly stay here again when traveling through the area.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am excited that you enjoy staying at our hotel and we look forward to seeing you again in the future!

"Nice"

4
09/11/2017

clean and quiet. Good. Plus I like the region a lot. The proximity of public lands is a good selling point. The best of the local restaurants is the Pine Room and the deli at Safeway is also nice. I will be back.

"Wonderful stay"

4
07/11/2017

Traveling from Idaho to Dexter, Oregon and decided to stay at the Best Western. Very friendly staff and hotel amenities were great. They just need to install lighting above the breakfast line so you can see the food. I would recommend this hotel and I will stay here again if my travels send me this way again.

"Great place to stay"

5
23/10/2017

This is the second time I have stayed here. I was originally booked in a bottom floor room but they got me on the top floor with no fuss when I requested it. The bed is really good and the room very clean. Breakfast was good as well.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you have enjoyed your stays at our hotel and we look forward to seeing you again in the future!

"Best place to stay in the Burns area!"

5
09/10/2017

Very clean rooms with professional service. The hotel has a modern feel to it and has newer amenities. 24 hour pool and hot tub. Located in great place in town with food/gas/parks nearby. Highly suggest a stay here.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we look forward to seeing you again in the future!

"Great respite"

4
07/10/2017

Did a long ride from Portland to Hines and arrived late. Welcoming and accommodating staff and nice room. Everything clean and modern. Restaurants are close. Nice breakfast in the morning heading back to California.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again in the future!

"Good staff, clean property but"

3
03/10/2017

I found lots of good parking and the inn was nice and clean from the outside. The lady that checked me in was friendly and fast and my room was clean too. The rate I paid was slightly low for a BW but it's a small town way out in the middle of Oregon so that seemed appropriate. The room itself- it feels like BW bought a cheap motel and did some work on it but not enough. The bed was soft and had a low spot in the middle-- it needs to be replaced. The shower head in the bathroom was made for the basketball team. I'm 5'8" and could barely reach it. It's aimed almost horizontally and can't be adjusted downward so the water shoots straight across hitting the far wall of the shower mostly. The bathroom had great counter space-- about twice the size of most other hotels and motels.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay despite the issues you listed. The hotel is now in its 21st year and I am happy to say that we are in the process of doing renovations. We started on the outside and are working our way in to the building. The guest rooms will be completely remodeled within the next year and a half. We are excited for the changes to come and I hope that you will come back and stay with us again in the future so that you can see the improvements!

"Nice Find"

5
02/10/2017

Although the town was small, we found the hotel friendly and a good restaurant next door. Jordon handled our check in. She was professional and friendly. We also found 3 geocaches while staying in Hines. Thanks for a great time at your location.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy to hear that you enjoyed your stay at our hotel and I hope that you will come and stay with us again!

"Lonng drive, comfortable stop"

5
30/09/2017

Lovely, welcoming "curb appeal!" Immediately helped by Faylinn. Cheerful and helpful. Lobby had window showing pristine pool with small waterfall. Inside corridors, thank you, and clean, attractive room. Full, hot breakfast and warm cookies at night! No fitness room, but I just used the carpeted stairway. Large, well-sectioned parking lot. We'll be back for sure!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy to hear that you enjoyed your stay with us and I hope that we will see you again in the future.

"Very nice"

5
25/09/2017

I liked this hotel a lot and am puzzled by the large number of 4 star vs 5 star reviews. It was clean, quiet, well maintained, well managed, in good location and had a nice breakfast. What more could you want?

"Best Western Typical"

4
22/09/2017

Nice hotel, friendly staff, clean and comfortable room. Pet friendly. Good breakfast choices. Walking distance to restaurant, fast food and Rite Aide. Probably the best choice in town also the most expensive but worth the extra.

"Clean and Comfortable stay"

4
22/09/2017

The hotel was clean and neat, the lobby was welcoming, the check in staff was friendly, the two queen bed room was roomy and clean, the décor was pleasant, however the lighting was somewhat dim in the bathroom. The room was clean and neat. The room was furnished with a Microwave and refrigerator, and coffee amenities. Bath towels were on the smaller side but over all the stay was very comfortable.

"Average"

3
19/09/2017

Not much to say, Very average place, bed was not great ,the pool was nice, the free breakfast was something to pass on. Just a place to sleep and then hit the road. Appears your paying a higher price for staying in a Best Western vs their own place just next door??

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. Both of our hotels are very nice and it is true that the Best Western is more expensive as we have to pay franchise fees. The Best Western has a full hot breakfast, whereas, the independent hotel has a smaller continental breakfast. I hope that you will come back and stay with us again at either hotel, so that you can see just how wonderful they are.

"We will be back !"

5
19/09/2017

This was our first time staying at this Best Western. We have absolutely no complaints. The rooms were nice, clean and had everything we needed. There is a restaurant right next door which was an added plus!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come and stay with us again!

"Don't stay there"

1
19/09/2017

There were very few options in the area, so we picked a Best Western thinking it would be nice as over the years we have stayed in them a few times. This one was extremely disappointing. Dirty, smelly, unsecured side door, priced way to high for what you get.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am disappointed that you were not happy with your stay at our hotel. I will start by saying that if you were concerned about the price and the room type, you should not have booked that room at that price online. I want to assure you that we have very high cleanliness standards and that our hotel is neither dirty nor does it smell. Our staff went out of their way to try and accommodate you by moving you to another room, away from the vending area, as you requested without charging you more for a different room type. I am sorry that you feel that you need to bad mouth our hotel because you were not given what you wanted, which I believe was an upgraded room at the same price as what you booked online. I truly hope that you will come back and stay with us again so that you can see just how wonderful our hotel is. I wish you safe travels!

"Best Hotel in Burns"

4
18/09/2017

Rooms are 98% clean with odor-free and clean beds. No stains on the carpet and the breakfast area is not bad but you'll get the same pre-cooked sausage and "tire-patch" pre-cooked fried eggs as Red Lion , etc. I've stayed at many places in Burns / Hines area and this is the best "bang for your buck."

"Clean & Comfortable"

4
14/09/2017

The young lady at the front desk was efficient and welcoming. Three cars full of customers showed up at one time, she kept a smile on her face and did a great job getting everyone checked in. Our room was what you would expect for a small community roadside stop. Nothing fancy, just clean and comfortable. The free breakfast was fine, juice, fruit, cereal, sausage, eggs and coffee. Rory & Ryan's sister property is just down the street without the Best Western banner. This could cause some confusion as they both have similar names.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your Trip Advisor Review

"Unfortunately it's the best place to stay"

3
05/09/2017

The staff really needs to work on their customer service skills. From the front desk to the housekeepers. Unfortunately there is no better place to stay in Burns, so they don't have to go out of their way.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. As per my response to your other review, it is very hard to know what to correct when you will not tell us what exactly went wrong. We have very high customer service scores throughout Best Western and our employees are constantly being praised for their wonderful customer service skills. As before, I ask that you contact the hotel and let me know what occurred to make you feel this way so that we can work to correct the issue. I can be reached at 541-573-5050 or via email at [email protected] I wish you safe travels!

"Excellent as usual"

5
08/08/2017

Whenever I'm in the Burns/Hines Oregon area this is my go to Hotel. Grounds are very well maintained, well lighted and plenty of parking, including large vehicle area. Lobby well maintained. Check in was easy and efficient. Stayed Wed Aug 2 and Sun Aug 6.One room upstairs one room downstairs. Both rooms equal .Room had Refrigerator, Microwave, Pod coffeemaker and shower amenities. Towels and washcloths were fresh and clean. Towels were thick. Shower Tub combination. Shower hear was very nice adjustable pulse/spray This is a rural area There is a grocery store Diagonally across the street and Restaurant in parking lot. McDonald's walking distance. A/C Heater was whisper quiet. If I had a complaint it would be the rate fluctuation at this hotel. From Wed night to my return trip on Sunday the rate had almost doubled. If you are going to be in the area I would suggest making a reservation. Hotel fills up fast.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We appreciate your business and I am happy that you enjoy staying with us when you are in town. We look forward to seeing you again in the future.

"Always a great stay"

5
08/08/2017

This Best western is always my go to hotel in the Burns Oregon area. The rooms are always spotlessly clean and comfortable. The showerhead is mounted far above head level and is adjustable. Lots of channels on the TV. Covered swimming pool and Hot Tub. Both very nice. Breakfast was very complete. Eggs, Sausage, Waffles, Juice .Coffee, Yogurt etc, All presented in a spotless breakfast room. This hotel is in a Rural location Lots of Pickup trucks in the parking lot but very quiet. A Grocery store across the street

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We appreciate your business and I hope that you will continue to see you in the future. Save Travels!

"Great place to stay"

4
07/08/2017

Very nice hotel. Great place to stay when visiting the Malheur Wildlife Refuge. Nice, quiet rooms. Breakfast was okay, nothing out of the ordinary, but better than some places I have stayed. Nice pool area and front lobby. Friendly and helpful staff.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that we will see you again in the future.

"Best place to stay for miles around"

4
06/08/2017

This hotel is clean, the staff is friendly and welcoming and apologetic there was no elevator for second floor. There are only two elevators in the whole county and they are in the courthouse. If you can't take yourself and things upstairs, make sure you request a room on first floor. Also, because this is a rather isolated area miles from other hotels, it is best to make reservations ahead of time. When we were checking in several people came and had to be told they were full. It is a good place to stay if you are traveling through on either Highway 20 or 395.

"Burns Best Western"

5
05/08/2017

Pretty good stay at the Best Western in Burns, OR. Room was clean and organized well. Breakfeast was good, could have more options to choose from like breakfeast burritos. The wireless internet was poor and or slow most of my stay at the hotel.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay and I wanted to let you know that we are working on our internet speeds. We are hoping to have them fixed by next week; we have been waiting on our service provider. I hope that we will see you again in the future.

"Luggage Cart Problem"

4
19/07/2017

The hotel is ok, probably the best one in that town. It was clean and comfortable. We tried to get a luggage cart to use in getting our luggage into our room and was unable to find one. We asked the front desk clerk and she personally looked. She even offered to help us with our luggage. She told us they had two luggage carts, but other guests must have used them and had not returned them. This is not the fault of the hotel so if you are a guest that does not return the cart as soon as possible, you are a problem. Other people need them.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your Trip Advisor Review. I am happy that you enjoyed your stay at our hotel and I hope that we will see you again in the future. We do occasionally have guests that will take the carts in to their rooms and then forget they have them, making it difficult for other guests, I am sorry that this happened to you.

"Unexpectedly Perfect"

5
19/07/2017

One of the nicest Best Westerns we've stayed at. The staff was super friendly, the room was super clean, and the breakfast was perfect! If we ever find ourselves traveling through Hines again, we will definitely be staying here.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are very happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again in the future!

"Great place."

4
17/07/2017

Staff was very quick and efficient checking us in. Very helpful in answering any questions we had. Offered great recommendations when it came to finding a restaurant, also helped us with directions. Overall great stay i highly recommend it .

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor!

"Mini vaca for just us."

4
15/07/2017

My husband and I just decided to take a random excursion through southern/central Oregon. We have always had good stays with Best Western. No reservation, just stopped in and got a room. The front desk staff was extremely nice and helpful.

"Lovely hotel, great staff!"

5
14/07/2017

Hotel lobby is beautiful and the staff was very welcoming and helpful. Offered great advice on where to eat. Found me a real glass to drink my wine from. Room was spotless and bed comfortable. Not complaints!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Good place to stay"

4
10/07/2017

We stayed here June this year (2017) and have stayed here a number of times. We have always had good service and clean rooms. WYFI service and a breakfast are available as well as a pool. They do give discounts for AAA and some others. The Apple Peddler Restaurant is next door.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We appreciate your business and I hope that you will come and stay with us again in the future!

"Quiet and comfortable"

4
10/07/2017

This is our second stay at this hotel. We came back because we enjoyed our stay here the first time. This time we brought our swim suits and used the hot tub, it was very relaxing. The room was spacious and clean. I didn't realize that the room I reserved was "a handicapped room". It would have been ideal for someone that uses a wheel chair. The breakfast was OK with a variety, but nothing to rave about. What can you expect for "free"?

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come and stay with us again.

"Recommend"

4
10/07/2017

Excellent Value and very Friendly staff, Highly Recommend, Make reservations if you plan on traveling through here as they are booked most of the time and we were lucky to get a room and glad we did because the room was great.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Worth the extra money."

5
04/07/2017

We passed through this town two times heading to another location. The first time we found the lowest priced room and it worked for a place to crash. The second we decided to do best western as it is a good brand name. We loved it. Higher end finishing, clean, quiet rooms, takes pets, nice staff, has a pool area and just overall worth the extra $50 for a great nights sleep free from hearing everyone in the rooms next to you and outside noise. I would stay here again when we pass through next time.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Comfy, dog friendly hotel with great indoor pool"

4
03/07/2017

Stayed one night at the Best Western Rory & Ryan Inns, overall it was a great experience. The room was clean, bed was comfy, our dog was welcome and the pool was great! Hot items included in breakfast buffet could have been better, but the waffles were good!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel; however, I would love some feedback on what we could change on our breakfast to make your experience better. I hope that you will come back and stay with us again!

"NIce Place"

4
26/06/2017

We stayed at this hotel with a group (Spokane Corvette Club) on our way to a car show in Lake Tahoe. After a long day driving, it was nice to have a good hotel and a a convenient restaurant in which to spend the night.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. It was so nice to see your group come through and stay with us. You have a great bunch of people and we hope that you will come and stay with us again in the future!

"Burns/Hines place to stay"

5
26/06/2017

If you are looking for comfort in the midst of harsh country, this is a place to stay. The beds are very comfortable, the staff is helpful and friendly, the free breakfast is typical of Best Western breakfasts, and the rooms are immaculate. I was in Burns/Hines for a conference, and in speaking with others, I think we were staying at the most comfortable accommodations.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are excited that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!!

"great night stay"

4
24/06/2017

Good, clean room, great service, nice pool, nice breakfast, all around good experience. A nice family restaurant next door to the hotel. Very nice staff. Only complaint was that the internet service was very slow.

"Excellent Hotel"

5
19/06/2017

This hotel was a great place to stay. Very clean and nice rooms, comfy bed, pool/spa are well maintained, the kids had a great time swimming. The continental breakfast was fairly good and fresh for the items offer.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay and look forward to seeing you again in the future!!

"Our stay"

5
18/06/2017

Rooms were clean and the staff was great to work with. The Pool was clean and the right temp. Great Laundry facilities. The breakfast was good and kept replenished. My children were also pleased with their rooms. It was a great stay.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor! We are happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again in the future!

"Overnight in Hines, Oregon"

5
15/06/2017

This was a great hotel. Service and rooms very nice. Recommend a great restaurant "The Pines " to eat dinner. It was awesome. The pool looked inviting and all was very clean. The breakfast is always a bonus. Very nice.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay and we hope that you will come and stay with us again!

"Very nice & friendly/helpful staff"

5
15/06/2017

Surprisingly nice accomodations for this area. Rooms are very comfortable and quiet. Very nice full breakfast included. Reasonably priced. Good location. Would definitely stay there again. But restaurant nearby is not great (Apple Peddlar) despite what they tell you at motel.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay and we hope that you will come and stay with us again!

"Nice Hotel"

3
13/06/2017

It is a very nice hotel that is pet friendly. The staff are friendly and accommodating. They have an indoor pool. The drawback is the internet is a little slow and the breakfast is lacking in the protein area. The refrigerator in the room is a decent size and even has a little icebox freezer so you can buy something extra and eat it in your room.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor

"My trip to Ochoco National Forest.."

4
10/06/2017

The Best Western the Rory & Ryan Inn in Hines Oregon is my go to location whenever I am in this part of Oregon. They are located so that you are in the middle of all kinds of adventures by driving in any direction.. I fish in the Ochoca National Forest, I visit the Steens Mountain Area, and many more.. I would highly recommend them for your stay...

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoy your stays at our hotel and we appreciate your business!

"great place to stay"

5
08/06/2017

Rory and Ryan Best Western is a great place to stay. The hotel is clean and the staff are pleasant and professional. It is quiet and the bed is comfortable. I have never had a bad experience at this hotel and I use them all the time for business trips.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy to hear that you enjoy staying at our hotel and we appreciate your business. We will look forward to seeing you again in the future!!

"One day in Burns"

4
28/05/2017

My wife and I were in Burns one night. We were supposed to stay three days, but were called home to an emergency. The manager was very nice refunding our costs We didn't have the 24 hour notice for one night but she was very nice in giving us our full refund. We really appreciate her help! The room was good, no complaints at all. The wifi worked great. The facilities are good, especially for a very small town.

"Nice property if you are visiting the Alford Desert or Steens Mountain"

4
22/05/2017

My sister and I stayed here in April. The staff was very nice and efficient. The room was far better than I would have expected for such a small town. The hotel sits right beside a nice little restaurant. We checked out at 0500 and the receptionist gave us each a to go bag for breakfast. I would stay here again.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we hope to see you again in the future!

"Good place for Malheur"

4
16/05/2017

The Best Western in the highest quality lodging in Burns. There were no problems with our room, and although the booking system they used messed up my reservation (I reserved a pet-friendly room, but that was changed to a regular room when I got to check-in), they cheerfully accommodated us anyway. Breakfast was available in the morning, which helps get you on your way early, if that's what you need.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am so glad that you enjoyed your stay at our hotel and we look forward to seeing you again in the future.

"Restful sleep"

4
16/05/2017

This Best Western is well managed. The front desk is friendly and helpful. Chocolate cookies available at 5pm. Our room was clean, comfortable and quiet. Had a wonderful night's sleep. Breakfast was a bit of a disappointment. The eggs were less than appealing.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we look forward to seeing you again in the future. I appreciate the information in regards to the eggs we serve; we are in the process of looking in to other options.

"Burns-Hines Lodging"

5
14/05/2017

On the road from Ontario to Bend, OR, this is a great place to stay. It's 1/2 hour drive to the Malheur National Wildlife Refuge which is well worth the effort. The motel is clean, well staffed and comfortable. It is quiet and easily accessed from Rte. 20.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed you stay at our hotel and we hope that we will see you again in the future!

"Great place for what I needed"

3
12/05/2017

I wanted a basic overnight stop, and this place provides. The pool is warm and big enough to do a few short laps. Nice big hot tub with good jets. Breakfast is adequate with instant oatmeal, few cereals, yogurts, eggs, waffles, and muffins. No fitness room. Wonderful cookies for late afternoon. Nice touch - the whimsical sculptures of children as part of the landscape. The wifi was a little slow but adequate. The evening staff person was excellent in her position.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed you stay at our hotel and we hope that we will see you again in the future!

"AWESOME, AWESOME & AWESOME"

5
08/05/2017

I stayed here while on business and I have to say this...it was amazing AND awesome. The hotel is a bit older but it's clean, the staff is welcoming and helpful and I got a great nights rest. The indoor pool was clean and at a perfect temperature. The pool wasn't busy even on a Friday night. THAT is a bonus. I didn't get a chance to try out the breakfast but if it's anything like the rest of this place then it was awesome, too. I'll stay here again whether for business or pleasure. The rate was good too and that's never a bad thing.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy to hear that you enjoyed your stay at our hotel and we will look forward to seeing you again in the future!

"Great Staff, great hotel, low price"

4
01/05/2017

All of the staff were very friendly and helpful during our stay. The hotel was neat and clean as well as the rooms were clean. We have stayed in many five star hotels around the world. This in not a five star, but for the low price, cleanliness, location and especially friendly staff, it was great!

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come and stay with us again!!

"Mr"

4
12/04/2017

Stay there frequently when on business. Friendly, helpful staff, nice clean rooms, pet friendly and well stocked hot breakfast with a changing menu. Room rates increase during peak travel seasons. They should hold rates down during summer for frequent respect business who are BW Rewards members

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoy your stays at our hotel and we appreciate your business. I would be happy to speak with you in regards to a year round corporate rate as we do this for our corporate guests who stay with us regularly.

"Quiet hotel"

4
10/04/2017

During the Harney County Migratory Bird Festival, my husband and I spent one night at this clean, comfortable and quiet hotel. We found the staff to be very friendly and helpful. The hotel is well maintained. Warm chocolate chip cookies appear at the front desk at 5pm. The internet was good. The hot egg dish needs help! The location lacks ambiance but we were looking for a good night's rest. It fit the bill.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come and stay with us again. We are in the process of updating the interior and exterior of the hotel, so I hope that you will come back and see us after the renovations are finished.

"our stay"

4
10/04/2017

We stay here each time we come to the Harney Bird Festival. The location is perfect & we sleep well here in a peacful atmosphere. I'm sure the staff started breakfest 1 hour earlier to meet the birders' schedules. Thank you.

KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoy your visits to our hotel and I hope that you will continue to stay with us in the future. We have exciting things coming in the next year with renovations to our interior and guest rooms. I wish you safe travels and a wonderful day!

"BW Stay Burns, Ore"

3
05/04/2017

Poor breakfast bar and noisy fan. The staff service was ok as well as cleanliness. If things did not change I would consider staying somewhere else. I rate this as a 6 on a scale of 1-10. Room was fairly quiet and beds we comfortable.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry to hear that you have complaints in regards to our breakfast service. When our breakfast room is busy, it is sometimes hard for our breakfast staff to keep everything stocked at once; however, they do the best job they can. We would have been happy to fix any issues in your room if we would have been advised, or we possibly could have moved you to another room. Always let the front desk know if there is something wrong with your room. We want our guests to be happy and we need to be informed to accomplish this.

"Best Western Rory & Ryan Inns, Hines, OREGON"

5
02/04/2017

This is perfect for a commuting traveler. It is handy to amenities, quiet and economical. You can get much needed rest in a peaceful environment with a good standard of accommodation that is clean and functional. Well worth it in every respect. Professional and to a high standard

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We appreciate your business and are happy that you enjoy staying at our hotel. We look forward to seeing you again in the future!

"hotel stayover"

5
25/11/2016

Great place to stay while on business, family, friends and leisure. Have always made this facility our stop over while going home from hunting. Perfect layover. Friendly people, helpful, comfortable and truly reasonable.

"What a great experience!"

5
20/11/2016

Front desk was amazing!!! They placed us in a room with a jacuzzi tub and we didn't realize how MUCH we needed it! We loved it! The swimming pool was beautiful and the breakfast in the morning was wonderful! Yummy fruit for waffles! Highly recommend this place!

"Great value, clean and friendly staff"

5
19/11/2016

Decided to stay last minute late at night while on the way to Boise. Front desk person was extremely kind and helpful and made sure to ask us questions to see about getting discounts (AAA/ Govt rate). Rooms were good size and clean with refrigerator. Breakfast comes with room and included large selection including eggs, sausage, waffles, toast, yogurt, muffins, cereals, juices, teas, coffee. Even impressed they had Soy milk option to those that want it and sugar free items. Overall very nice hotel and great option to stay when in Burns.

"Great place for a night or forever"

5
03/11/2016

I recently stayed at the Best Western Rory and Ryan Inns in Hines, Oregon. I arrived late without a reservation and was warmly greeted by the night clerk and was immediately relieved to find a room was available. My room was clean and comfortable and close to the front desk and the free hot breakfast and coffee in the morning. The large indoor pool and hot tub were relaxing with plenty of towels available by the pool. Overall my stay was pleasant and comfortable. 2 thumbs up.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy to hear that you had a good experience at our hotel and I hope that you will come back and stay with us again!

"great experience"

4
03/11/2016

Beds were better than home. quiet convenient. breakfast had hot eggs, sausage, biscuits n gravy, not just your bagels and coffee hotel breakfast. only negatives room needs better lighting for office work and internet not very fast.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel and I want to assure you that we are working on improving our internet and we will be doing in-room furniture upgrades that will help with the lighting. I hope that you will come back and stay with us again in the future!

"Great room and service"

5
02/11/2016

I recently stayed at the Best Western Rory & Ryan Inns, Hines, Oregon and found my stay very relaxing in a clean comfortable room. The front desk staff were friendly and helpful. The pool and hot tub were clean and refreshing. The breakfast was excellent and had a good selection of breakfast items. Overall it was an excellent stay.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Clean and neat"

4
24/10/2016

This is the place to stay if you are coming through Burns or Hines. Pretty good breakfast and the rooms are quiet, comfortable and clean. The pool and hot tub are great and the lobby area is nicely decorated.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel and we look forward to seeing you again!

"Ahhh!"

5
21/10/2016

Lovely property. Cheerful, smiling reception. Beautiful lobby and room. Beds were very comfortable and clean. Variety of pillows! Vanity light was very nice, tho shower could have been better. And the whole place smelled wonderful. Quite a variety at breakfast, hot and tasty. Server was pleasant and accommodating. She never stopped moving. We'll definitely stay here again.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Room"

3
20/10/2016

Small rooms, but dog friendly. Floors were very dirty, and I left note to such. Received a email from manager stating it was unusual, and would look into it. Price is high for what you get, but it was a good layover for 9 hours.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. It is very unusual for our pet room floors to not be clean. We usually get comments that they smell too much like cleaner as the floors are vacuumed and mopped every day. I hope that you will come back and stay with us again. Safe travels!

"A Nice Oasis"

5
10/10/2016

The room is spacious and decently laid out. The shower is high enough that even one over six feet tall can stand under it without crouching. The bed is firm for good support yet comfortable for all sleeping positions. Breakfast selections are more than adequate for any appetite. 24-hour use of the pool and spa is the icing on the cake. I always enjoy work assignments pulling me out to Burns since I know I will be able to stay at this hotel.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we look forward to you staying with us again!!

"Poor wif fi"

3
04/10/2016

Clean rooms and easy check in. However the wi fi was terrible and a hinge on the door was broken. We were tired from a long day of driving and just did not report this. Disappointed. Good rooms for dogs.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry to hear that you had an issue with your room door; we are always happy to get things fixed quickly if we are made aware of issues. In regards to the internet; I am sorry to hear that it gave you issues. Internet is something that we are working on upgrading as higher speeds have just now come to our area. I hope that you will come back and stay with us again in the future so that you can see our improvements.

"Poor wi fi and door hinge was broken"

3
03/10/2016

Easy to book. Room was ready on arrival. Larger than average. Clean. Wi fi was a big pain. So slow it was pretty impossible. Dog friendly room and good location for our dog. Door hinge broke upon entry, husband fixed it temporarily as our dog was anxious. Average hot and cold breakfast bar. Had takeout from Apple Peddlar. Fast and a pretty good serloin steak. Large t.v.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry to hear that you had an issue with your room door; we are always happy to get things fixed quickly if we are made aware of issues. In regards to the internet; I am sorry to hear that it gave you issues. Internet is something that we are working on upgrading as higher speeds have just now come to our area. I hope that you will come back and stay with us again in the future so that you can see our improvements.

"Clean"

4
30/09/2016

The hotel was great after spending a week down the dry lake bed. The shower was nice and hot. The rooms were very clean and the people at the front desk were friendly. It was close to restaurants in the area.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope to see you again in the future!

"BWH"

3
14/09/2016

The service at the front desk was decent, the room had very under-adequate lighting, there are almost no practical available outlets for devices without dragging extension cords with you, and the "high speed" internet service was slower than dial-up, and the room was over-priced.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are in the process of upgrading our internet service as it has just became available in our area. We are also working on the lighting and plug in situation and will be doing room remodels in the next year. I hope that you will come and stay with us again so that we can show you our superior service.

"No Worries"

4
13/09/2016

I have stayed at this hotel for the past five years on business and it's always been very accommodating in every respect. Clean rooms, honest folks cleaning your room and very helpful staff. The breakfast bar is above standard too.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoy your stays at our hotel and we look forward to seeing you again in the future!

"Best place to stay in the Burns-Hines, Oregon area"

4
08/09/2016

My wife and I have stayed at this hotel several times over the past 10 years on our travels from home to the Oregon coast and return. It's the halfway point for us. We have stayed at a couple other hotels in this area when this one is full, but if a vacancy is available, we always stay here. The breakfast provided is above average in that there are eggs, sausage, bacon, waffles, cereals, oatmeal, muffins, bagels, and various fresh fruit options provided. The rooms are fairly large and the bathrooms are very nice. Television comes from Portland or Eugene but has a good selection of channels. Beds were very comfortable and towels were sufficient.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoy our hotel and we look forward to seeing you again!

"Clean and comfortable"

4
04/09/2016

This is a dependable place to stay when in Hines/Burns. It is always clean and the pool area is attractive and well kept. The breakfast area is clean and has lots of the standard motel breakfast food offerings. The attendant was especially hard working and on the ball the day we were there. Some negatives are the cleaning agents used by housekeeping leave an overpowering smell in the room and the price is a little high for the value.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we look forward to seeing you again. This summer has been extremely busy and our rates have been higher than normal on busy days. It is always a great idea to book in advance directly through the hotel as we are always happy to negotiate the rate when we can.

"The usual Best Western quality"

5
03/09/2016

We were sightseeing in the area and chose the motel because our experience with Best Western has been consistently good. Comfortable room with large fridge, which we need since we carry most of our food with us. Good bed and everything was clean and worked well. Lighting was a little too low for our "senior eyes" and the shower flow was typical motel-water-restricted. But overall it was an excellent place to stay.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Best Western Rory & Ryan Inns, Hines, OREGON"

5
02/09/2016

Stay here every summer on my way to Wyoming. Great BW Rory and Ryan Inn a great place. Very comfortable, clean, good breakfast and safe. I would recommend this Inn to anyone passing through Hines on their way to destination.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. Thank you for coming and staying with us every year; we appreciate your business. I wish you safe travels and we hope to see you again next year!

"Oregon Coast Trip"

5
02/09/2016

We just decided to break up our trip back from the Oregon Coast as my wife was having back problems and this was about half way. Sure glad we picked this motel as it was a very pleasant experience. Great place to stay.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that we were able to offer you a comfortable rest during your journey and I hope that we might see you again in the future!

"review"

4
01/09/2016

Room and staff service was good. I have stayed here several times and only had a problem with the cable once. The staff is very friendly and there are a few vegetarian options for breakfast, which is nice to have.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoy your stays at our hotel and we look forward to seeing you again!

"Great Place to stay!"

4
26/08/2016

When on US20 and near Burns Oregon this is my go to place to stay! Extremely well maintained, indoor pool and spa. Always clean, well maintained, good beds, large rooms and a good morning hot breakfast. Staff is always friendly and helpful.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoy our hotel and we look forward to you coming back and staying with us again!

"Don't Stay just pass through"

2
21/08/2016

Wi-Fi weak, empty beer bottle in room, towels with holes, vending machine missing items, asked for pillows, none came, manager not concerned, ANTS in Rm. 124. Noticed on day 3 of stay. Rooms ok otherwise. Pool nice, breakfast ok. I would pass through to Bend or Ontario and not stay here again. BW Rewards member not satisfied with this location.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. As with any complaint, it is very hard to do anything about them when they come at checkout. I was very concerned about every issue that was brought to my attention; although, I was only made aware of the beer bottle hiding in the corner behind the chair and the sugar ants, at the time you checked out. None of the other issues that you listed above were brought to our attention. I wish you safe travels and I do hope that you will come back and stay with us again.

"What you expect to experience staying at a BW property."

3
17/08/2016

Clean room. (no carpeting - pet friendly) Beds move freely so be aware when plopping down on them! Southwest side of town on Route 395. Green grass outside perimeter. Pet friendly "area" at rear entrance.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I will definetely look in to getting the beds in the pet rooms to stop moving, as they are supposed to have rubber stoppers under them to keep this from happening. I hope that you will come back and stay with us again.

"Good Place to Stop Over"

4
16/08/2016

We stayed here on our way between Utah and Ashland, Oregon. The lobby smelled heavily of cigarette smoke (which worried us at first), but the room was clean and smelled good. We had to bring in our pillows from the car because the pillows on the bed were too small, but the mattress itself was comfortable. My husband used the pool and hot tub and was impressed with how well maintained they were. The breakfast was good and they kept up well with the demand. We were glad we had made reservations because we got the last room. We stayed in 103 - which is close to the pool - but we didn't notice any noise. It was nice and quiet.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Once again...2nd floor romm no elevator"

3
15/08/2016

We had requested a lower level room and got a 2nd floor room with no elevator. The woman at the front desk said she knew nothing about the rewards program advertised on TV for staying 2 nights receiving a $50 card. The pillows on the bed were about half the size of normal pillows.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am disappointed to hear that you did not enjoy your stay at our hotel. We attempt to accomodate every special request; however, there are times when it is not possible. The front desk staff that had checked you in was very new and is still learning about all that Best Western has to offer. The pillows are pushed down a little bit in to the pillow case and then the pillow case is tucked in around it. The purpose of this is for looks and it is simply neccesaryto pull the pillowcase loose and fluffing the pillow. I wish you safe travels and I hope that you will come back and stay with us again.

"Review of hotel stay"

4
11/08/2016

The hotel was very nice. It was a nice looking building and immediately upon arrival, we felt comfortable. This hotel is in the middle of Highway 20 in Central Oregon. I did not have high expectations but I was pleasantly surprised. Very clean, staff was very nice and the room was very comfortable. Would definitely recommend. Hotel serves breakfast which is included in the price.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and I hope that you will come back and stay with us again!

"Good enough considering the location"

3
04/08/2016

We were passing through on our way to Oregon. There are not a lot of choices in a small town like Hines. We were looking for a hotel with a refrigerator and space for our family. We were able to get a 3 queen bed room. It was a bit worn and scuffed, but it was large and clean. Our blackout curtains were missing in the 'master' bedroom so we held the decorative curtains together with clothes pins. The kids were excited to swim in the beautiful pool, but the heater was broken so the experience wasn't as nice as we thought it would be. Most disappointing is that the mini fridge didn't work well, so we had to throw out a lot of food that we had transferred from our cooler (lunch meat, milk, cooked chicken, etc...). Breakfast was good, but I overheard the employees talking about what limited choices of cereal they had at the moment. The lobby is just lovely and the grounds are beautiful, too. Maybe a little extra effort could be put into the rooms?

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We always appreciate reviews as it helps us to make corrections where they are needed. We hope that you will come and stay with us again.

"Hines, OR a Diamond in The Rough"

5
01/08/2016

Very professional front desk person upon check in and check out. The hotel was clean, well kept and nice décor. We would definitely stay here when in that area again. Just passing through to Boise ID and needed one stop along the way. Really a nice Best Western. Already have it on or to do again list. See you again Best Western in Hines, OR. The restaurant next door (not affiliated with Best Western at all) has a good selection of food. I had chicken wings and onion rings....very tasty. Salad was not too adequate... one tomato one carrot with iceberg lettuce just didn't do it for us. My husband had pork chops, mashed potatoes, roll and salad. Like we said salad not good.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we look forward to seeing you again!

"Great Place in HInes Oreong"

5
27/07/2016

Very nice hotel for this part of Oregon. Check in was great with very good staff. The room is nice with a fridge and micro. Only negative is that the WiFi is very very slow. Websites take a very long time to load. I am here for work and it is very difficult to get anything done.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Great stop for a night"

5
18/07/2016

We were pleasantly surprised to find a very nice and rather new establishment in Hines. Staff was cheerful and efficient. Rooms were clean and comfortable. No afternoon cookies served here. I did miss that treat. Breakfast was good and with choices of eggs, biscuits and gravy,sausage and waffles. Other items included fruit, yogurt and muffins. The breakfast room was clean but it did get crowded and table space was limited. Not a huge problem you can always eat in your room or lobby area. We will definitely keep this hotel on our list for our trips between Arizona and Washington.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we hope that you will come back and see us again!

"Very nice surprise"

4
13/07/2016

This hotel is very nice and was a pleasant surprise on our road trip. For the price, I thought it was a good deal. The lobby and rooms are very nice and clean. The hotel is very quiet and located right along the highway. The breakfast was an average BW breakfast, so was nothing special.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Nice room, horrible internet"

2
09/07/2016

speedtest.net showed connection speed of 0.5 and after they reset the modem it went to 1.5. They said Burns everywhere has this horrible speed since it is a backwater. I immediately checked out and went to Bend where most motels have decent connection as I had to check my email. Also, no phone service for T mobile in Burns.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry that you had issues with our internet at the hotel; it is something that we struggle with in this area and we are working to solve the problem. We wish you safe travels and a wonderful day!

"Best choice in Burns"

5
02/07/2016

After reading reviews, we were concerned about our Burns stay as we were passing through. To be honest, I was not expecting much on this stop except I needed clean. It was much more. Great bedding, quiet on the second floor and I never heard a dog . Shower had strong hot water. Okay, it's not a honeymoon spot, but a great stopover

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Typical Best Western"

4
28/06/2016

Nice motel in a small town. Room was clean, bed was comfortable. We expected to be bothered by noise as we were on first floor and truck lot was right outside our window but it really didn't bother us. Nice pool and hot tub. Standard complimentary breakfast.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and wish you safe travels!

"Nice hotel"

5
24/06/2016

Very comfortable room, very nicely decorated and roomy. Good parking Very nice' comfy and quiet after a long drive up Highway 395. Easy to get to and close to restaurants and fast food. Internet and tv both very good

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Great stay"

5
17/06/2016

Pleasing and professional staff. Very accommodating and reasonably priced, especially if you book in advance before they raise their rates. Second year in a row we stayed here while shooting rats. Pool and Jacuzzi are great and well maintained.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and we look forward to seeing you again in the future!

"Passing through"

5
01/06/2016

We stayed here to rest during our trip from Salt Lake to the California coast. The hotel was easily located, the staff were friendly, the room was very clean and nice, and the breakfast was delicious and more than adequate. I can highly recommend this hotel for anybody wishing to get some rest during a long trip through this area of the country.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you had a restful stay at our hotel and we hope to see you again in the future!

"Good value for your money"

4
01/06/2016

Decent, clean, and presentable hotel. The staff were polite and seemed very friendly. Breakfast is simple but decent. The room was of a nice decor and clean. They allow pets, a plus for some people. The hotel rates are very reasonable for the room. Overall, a good value.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay and we look forward to seeing you in the future!

"The Best in Burns"

5
29/05/2016

We were on the last leg of a road trip and decided to stop in Burns/Hines for the night. I booked our room through Booking.com. The hotel is convenient to services in the area. There's a restaurant next door. The hotel indoor pool heater wasn't working but the hot tub was great. We had a pet friendly room because we wanted the ground floor. The room was clean, The bed was comfortable. One concern I had was that the beds are on casters and roll easily. Breakfast was very good. In addition to the usual cereal, yogurt, waffles and pastries there were fried eggs, sausage, biscuits and gravy. Area attractions include the Malheur refuge, BLM wild horse corrals, and Steen Mountain loop.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay and I hope that you will come back and stay with us again!

"Nice Hotel"

4
25/05/2016

This hotel was very nice. The lady at the lobby counter tried to charge me full price even though I presented our AARP discount card. The problem was corrected in the morning during check-out. Our room had a comfortable bed, internet access and a flat panel TV. The morning breakfast was great, eggs, sausage and the rest. The Panhandlers Restaurant is right next door making it convenient to have something good to eat. Great place to stay.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel and we look forward to seeing you again!

"Burns, Oregon, oasis"

4
24/05/2016

Lodging options for Burns, Oregon, are sparse. There are two RORY and RYAN properties; the one affiliated with BEST WESTERN is quite fine. The APPLE PEDDLER next door has adequate food; the local steakhouse, however, is better.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am glad that you enjoyed your stay at our hotel and we look forward to seeing you again!

"Comfortable Place to Stay"

4
18/05/2016

Comfortable hotel, good breakfast. Internet was great, rooms clean. Apple Peddler next door and an expresso stand close. Outside decor very cute with children statutes. Pool was great and we enjoyed it!

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we look forward to seeing you again!

"Gem in Eastern Oregon"

5
16/05/2016

Hard to beat this Best Western in Hines, Oregon. Place is in immaculate condition, parking area is very large, and room are spacious and clean. Everyone is extremely friendly and helpful which is indicative of the people in this area. I currently only travel here for business but plan on making the Hines/ Burns area a destination for family adventures.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor.. I am very excited to hear that you enjoyed your stay at our hotel and we look forward to seeing you in the future!

"Pretty nice"

4
04/05/2016

I stayed here for one night in April 2016 and was pleasantly surprised. The front desk staff were courteous. The room was clean and comfortable. I was here for a birding trip so I was glad to see that breakfast started at 5:00 am. The pool looked nice and larger than expected but I didn't have my swimsuit. My only pet peeves are that the fan comes on when you switch on the bathroom light (even though there is a separate fan) and styrofoam coffee cups.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor! I am happy that you enjoyed your stay at our hotel and we look forward to seeing you again.

"A Total Nightmare"

1
29/04/2016

Let me tell you the tale of my family's nightmare at this awful place. It began in the early morning hours of 04/15/16. My family, (husband and 5 year old child) had traveled for 13+ hours from Las Vegas, NV, with a U-Haul, and a separate car. My SO had to start his new job in Forest Grove, OR on Monday (this was Friday) and we were racing against the clock because we had to get the keys to our new apartment by 4pm that same day. We could not drive any longer due to bad weather and very sleepy. We were so happy to see the sign for this Best Western. I happily handed over my credit card, hardly caring about the overpriced room for the 4 hours we would crash in it for. We parked our U-Haul in the oversize parking lot we were directed to park in and grabbed what precious few items we needed for sleep and stumbled into the room. Check-in time was 3:32 a.m. A friendly older lady at the desk bantered with us a little and sympathized with our late night traveling experience and sent us on our way. The beds were hard and uncomfortable, but when you're that tired you don't care. Our alarm went off much to early, looking bedraggled but awake, walked to the front desk lobby, and handed our cards to a lady at the desk (check-out time was 8:21am) and went to see about breakfast. It was as awful tasting as it looked. That was that, we were on our way to Forest Grove, and our new life! A six hour drive later we got the keys for our apartment with 2 hours to spare! Over the next few days I periodically checked the bank account, and made note that the $250 charge, which I thought was just a pre-auth charge, was still there and was no longer pending but had been posted as a sale. Nearly 2 weeks passed, and not having much experience with hotel stays other than a few road-trips in my life to visit friends or family, thought that this would most likely fall off as it would be sorted. Being the diligent person that I am, I thought a quick call to Best Western would clear up any issue or anxiety for me and I was most likely just being impatient. Boy was I in for a surprise! The lady from Best Western customer care informed me that we were being charged for damages incurred upon our stay. I called the hotel. A certain manager named Heath informed me that after we had left the cleaning ladies had found razor blade marks on a desk, a damaged curtain (like by fire) and a very strong smell of "smoke" due to drug usage, and the room had to be fumigated for 5 days. Allegedly there was also a police report. At this point I was completely stunned. This made absolutely no logical sense to me. I ask to speak with the manager who was on duty at the time. Heath informs me her name is Kelly. I decide to call back first thing in the morning to speak with this lady. I took to social media to air my disbelief that my family was being held financially responsible for damages we did not inflict. When I logged into my Best Western rewards account to see if there was confirmation of our stay I found something odd. **see photo for reference** While there was confirmation of a prior stay in St. George Utah at the Coral Hills location (wonderful hotel by the way), there was no confirmation of my stay at this location in Hines OR. I clicked around on various tabs and on my cancelled reservations tab there is a reservation but it has been cancelled. The check-in time was listed as 04/15/16 at 2.pm, check out time was 04/16/16 am. We had checked out by 8:21 on 04/15/16, long before the time on this record, among other discrepancies. The next morning I spoke with Kelly. I have no recollection of dealing with this lady the night or morning of our stay, but boy was she rude! She was CERTAIN we had caused these damages and was in no mood to entertain any other possibility. When I asked for the police report she said there wasn't one, and they had called the police to find out how to deal with the SMELL. She then very self righteously implied that the smell was due to "METH" use,--but made sure to inform me that she had no idea herself what it smelled like (Like I do lady!??). I calmly asked if there were any cameras that could show any other activity in the hallways after we vacated she said no, I asked to be sent the photos of proof she allegedly had, but she said that wasn't possible. When I voiced my disbelief at this entire situation and her total refusal in entertaining any other possible scenarios of what might have happened after we vacated, she rudely hung up the phone on me. I took to twitter again. Elizabeth from BW International called me almost immediately to diffuse/discuss the situation. She apologized for the mess and said that while hotel refused to refund the money BW International would send a $250 check to cover the CC charge and retain our future business. Hardly a consolation for the humiliation my family suffered and all but being outright accused of being meth addicts. We didn't even receive points for our stay, and besides the cancelled reservation, not even a record or emailed receipt of our visit. Besides not having to pay for damages we had nothing to do with, we received no compensation for our troubles. Something very fishy happened here and we got blamed. 0/0 DO NOT recommend and would NEVER stay again. Fellow travelers, please take photos of your room before you leave. You might thank yourself later. TLDR A nice family of 3, with a young child age of 5, stayed for 4 1/2 hours to catch some much needed zzz's after 13+ hours of straight driving on our way from Las Vegas, NV to Forest Grove, OR. Got charged $250.00 for damages due to alleged meth usage in the room we stayed in after we vacated. No refund from this particular hotel, but Best Western International are apparently sending us a check in the mail to cover the charges (assumed to be arriving next week).

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
There was evidence of smoking in the room which required every piece of fabric to be laundered, the carpet shampooed, and the room to be aired out over the weekend before it could be rented again. It was quite obvious that something had been smoked in the room as the smell was very strong and the curtains were coated in the smell. There was damage to the top of the of the dresser and the table that had not been there the day before when the room was cleaned. The charge for evidence of smoking in the room is $250 as per your signed registration card. We felt that that charge could also cover the cost of fixing the dresser and table or there would have been also additional charges for the damages. In the future, do not smoke in the room or damage hotel property and you will not be charged. We wish you safe travels and a nice day!

"Apartment"

3
10/04/2016

We stayed in what is called the apartment on the busy weekend of the bird festival. I would not recommend the unit. It has an outside door (no access to lobby, pool, breakfast without going around the building). It does not have a number or peep hole (although one could look at door from window). It does have a kitchen with good variety of equipment, stove, microwave, and full size refrigerator. It has a dishwasher with no soap in unit. When we came, the unit was clean but we noticed when we got ready to shower in the morning, only one bath towel. We requested towels and garbage being taken as cleaning preferences. We got clean towels second day (including 2 bath towels). That was the last time unit was serviced. Our third day got no garbage removal, towels, etc. The unit is off the laundry room, no noise problem until third day of stay when (I suspect) laundry room door to hallway was left open and we could hear everything in the front desk area (including a loud conversation about work matters from I suspect the employees at 10:30 pm). The motel nicely changed their breakfast hours to earlier hours for birding activities (5 am). Unfortunately the last day we heard kitchen shift coming on at 4:30 am (again probably because of open door as we didn't hear them 1st two days). Unit does not have a clock in the bedroom so bring your own if you need one. No hangers in closet, we asked and got ones that go in regular units not wire ones that would work. I would be happier if unit was priced at the level of service. We are now in Ponderosa at Sisters and it is soo much nicer. The breakfast worker was good and working very hard to please everyone.

KellyHGM, Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review. I am so sorry you didn't enjoy our Apartment. Please give us the chance to make your next stay more enjoyable.

"Terrible Night's Sleep"

2
18/03/2016

The plumbing at this location is ridiculously loud. My neighbors started to shower and get ready at 5 a.m. and i heard every bid of it, each time the water went on and off. Then they had a nice loud conversation outside my room.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry that your rest was interrupted by other guests at our hotel. This is the first complaint we have received about our plumbing being loud, so we will be looking in to it to make sure that there is not an issue. We wish you safe travels and hope that you will come back and give our hotel another try.

"Really Nice!"

5
17/03/2016

Nice hotel and the staff is friendly and helpful. And it's pet friendly. Our room is nice -beds are comfortable. There is a restaurant next door. The pool was being cleaned but you could go to their sister hotel which is basically next door. We will stay here again.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope to see you again!

"Nice little hotel in this nice little town"

4
08/03/2016

This was a very nice hotel for this small town. Everything was typical, but just fine- comfy beds and bathroom. Except the bathroom fan was extremely loud and needs replacing. We were there on July 4th and were treated to fireworks just outside on the front lawn. Great small town experience!

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Best Western at Its Best"

4
03/03/2016

There seems to be a fairly high standard for Best Westerns and this motel fits the bill. Check-in was quick and the staff friendly and informative. The room was clean with all the amenities - frig, microwave, nice sized tv, decent bathrooms with tubs/shower, coffee maker, hair dryer etc. The bed was decent. A full, complimentary breakfast was provided daily. There is an indoor pool and hot tub that is open 24 hrs a day. The only thing I didn't like was the outside side doors didn't have locks on them so anyone could walk into the motel that wasn't a guest at anytime.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we look forward to seeing you in the future!

"Amazing"

5
03/03/2016

We stayed at this super clean and friendly hotel last night. Everything was perfect! Our room was clean and comfy, breakfast was great it was all around a great stay I would recommend this hotel to anyone and everyone. The front desk receptionist Faylinn was super sweet and so helpful she was amazing! Thanks for a great night!!

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel and thank you for your kind words about Faylinn, she is a definite asset to this company.

"Probably as good as it gets in Burns"

3
21/01/2016

This hotel is fine. Its nothing special, but it was clean. The heating unit was extremely noisy. The toiletries were lower quality. The breakfast was not very good, and all of the choices were highly processed.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor

"Loved the jacuzzi "

5
15/01/2016

My husband and I stay here often. The customer service here is wonderful. Everyone bends over backwards to make sure our visit is the best it can be. During our most recent stay, we decided to stay in the jacuzzi room. What a treat. Watched the Seahawks wild card match against Minnesota in a bubble bath jacuzzi. Best time ever! The free breakfast is much better than the average breakfast you get most places. The pool is nice. I wish they had a fitness room. But, I guess you can't have everything. Everything is nice and clean. The rooms are pretty big and the beds are comfortable.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am very happy that you enjoyed your stay at our hotel in the hot tub suite. We appreciate your business and we look forward to seeing you in the future!

"Pretty Decent hotel"

4
11/01/2016

I really wasn't expecting anything out of Burns, but the rooms were clean and comfortable, the pool was pretty awesome and 24 hours, and it was centrally located, although Burns would be a hard place to be too far out of the city. I'd stay again.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Worst room we have ever stayed in"

1
03/01/2016

The room was not clean, floor was sticky to walk on. I called the desk and told them about the floor, he came right to our room with a mop and mopped the floor. Problem being the mop water was sour and it was worse than before he mopped it. In Burns there are not many choices for motels. We had 2 little dogs with us and advised the desk of that. The room get got was more like a kennel with a bed in it, rather than a room that would accommodate pets. Could not regulate heater, toilet seat loose, breakfast was poor they cereal and no milk. I could go on and on, but you get the idea. I will NEVER stay there again

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am sorry to hear that you did not enjoy your stay at our hotel. I would like to assure that your room was clean and that the stickiness to the floor was due to the chemical used to clean it. As we like to accommodate guests and their furry friends, yet still maintain an exceptional cleanliness, we felt it was a great idea to change our pet rooms to rock tile instead of carpet. This gives our guests more of a hypoallergenic atmosphere as their is no carpet. Every time the rooms are used, they are swept, vacuumed, and mopped, to make sure that they are very clean. As it is rock tile, we are still working on finding a cleaner that cleans and disinfects, but does not make the floor sticky. I apologize for the issue with breakfast, and I can assure you that the milk running out is something that has never happened before. I believe that our delivery was running late that morning and that it arrived right before breakfast was over. I hope that you will change your mind and come back and stay with us again, so that we can show you what a truly wonderful hotel we have. I wish you safe travels and a Happy New Year!

"Christmas 2015"

4
31/12/2015

very nice place to stay on our Christmas Trek across country to be with family and friends. Great swimming pool, hot tub, and hot breakfast. the Inn is pet friendly, that is very important to us. We will definitely make this our half way stop again.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Happy New Year!! Thank you for your review on Trip Advisor. We are very happy that you enjoyed your stay at our hotel and we look forward to seeing you again on your travels!

"Always look forward to our stay"

4
28/12/2015

Clean rooms, great shower head (a must) and comfortable bed, along with a happy staff and a nice breakfast makes each stay here something to look forward to. They always try to accommodate us with the same room as we stay here at least two times a year to visit family.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Thanksgiving Trip"

5
24/12/2015

Overall very nice hotel and staff. I would stay here again if ever in the area. Did get some snow while staying here but was not the hotels staffs fault...LOL trying to meet the minimum of 200 characters in order to get past this page.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay and we hope that you will come back and stay with us again!

"Relaxing"

5
23/12/2015

I stopped at this hotel because the weather was getting bad and I didn't want to drive over the pass while it was snowing and icy. They offer 24 hour access to the pool and hot tub. We were able to get settled in, go have dinner and then relax in the hot tub before turning in for the night. I even did a few laps in the pool. It was heated and felt great.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"If You Need to Stay in Burns, Stay Here"

3
15/12/2015

I planned a drive from the Portland area to Boise, and thought I could make it in one day, not realizing the extent of mountain roads I'd have to pass through. Once I got to Burns, I realized it was the last real "civilization" I'd see for 4-5 hours, so I decided to stay the night. Clean rooms, decent rates, pool & hot tub open 24 hours. No dining on site, but across the street from a grocery store. Not much going on in Burns for restaurants...there are a few and one is right next door. I was too tired to venture out, but the place served it's purpose for me. Clean room, free wifi, television, good bed.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Burns visit"

4
07/12/2015

This is a nice motel for the southern Oregon area. A little more expensive than others in the area, but worth it. Quiet area that is a ways away from the downtown core of Burns, but is worth the drive. Breakfast is okay. Recommend going into Burns to eat. Not a fan of the restaurant next door.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope to see you again!

"A good rest from icy roads and early winter storm"

4
02/12/2015

After six hours going 40 mph on icy roads, this place was an oasis. Wasn't sure what this small town in rural Oregon would have to offer, but this place came through nicely good as any other town on more heavily traveled roads. Place was modern, clean and well-kept. Glad we stayed. Free breakfast a little skimpy but adequate.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are glad that you enjoyed your stay at our hotel and we hope that you will come back and stay with us again!

"Nice Lobby and Pool"

3
30/11/2015

The pool was nice and refreshing after a day of travel. The spa was broken so we could not use it. The room was ok but the mattress was hard and the heater very loud. The lobby was very nice and the staff was pleasant enough.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We wish you safe travels and hope that you will come back and see us again.

"A must see"

5
29/11/2015

A terrific hotel oasis. Great people, great food, great service! Pool and hot tub are beautiful. Kenny, Kelly, Heath, Faylinn, Sarah, and the rest of the team are great. Pet Friendly is a plus. My dog Mater, loved the area.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are very happy that you enjoyed your stay at our hotel and we hope that you will come back and see us again!

"vacation"

5
22/11/2015

It is our halfway point on returning home from hunting in Idaho. Great location, centrally located, great staff, continental breakfast, pool, Jacuzzi and very accommodating to our needs. Near local attractions. SAfe environment.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your wonderful review. We look forward to your next stay with us!

"BW property Hines OR"

3
10/11/2015

Stayed here before, a couple of times and I do not know why, this one time it felt a bit disappointing. The property it self still competitive but the town is not shinning. I accepted this trip for the drive, Bend OR to Burns OR,UFO land I call it (never encountered one, just some Oregon obsidian and sunstones ).Therefore around here not many choices and I still think is the best place to call it the night. Internet access could be better ,but out here you have your plan B. There was one thing impressed me, shower pressure, excellent.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel but we are sad to hear that you did not enjoy your visit to our area. Over the last fifteen years this area has been struggling economically and it is easy to see when you drive through the area. I want to assure you that our communities and our Chamber of Commerce do all they can to make our community a place that people want to visit. I know that our county is working on bringing industry to our area so that we can get our community back to where it needs to be. I hope that you will continue to visit our community so that you can see the improvements put in place by both cities and the county. Thank you again and we look forward to seeing you again at our hotel!

"Very friendly"

5
09/11/2015

This is a very friendly and convenient motel. Gas station across the street, restaurant next door, lovely swimming pool and hot tub. It was a welcome relief to see this inviting motel after coming over the pass from John Day !

KellyHGM, Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your wonderful review. We look forward to your next stay with us!

"The only decent looking place in the Burns area"

4
07/11/2015

I had originally made a reservation at another hotel in Burns, but after driving by it on the way to Yellowstone, I changed the reservation to this hotel. I didn't really expect much in Burns, but this hotel turned out to be very nice. The room was spacious, clean and quiet. The guy at the front desk was nice and efficient. Now, if Burns just had someplace decent to eat on a Sunday night......

KellyHGM, Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review. We hope to see you again soon!

"vacation"

5
06/11/2015

I was pleasantly surprised by the professional, friendly, and available staff. The rooms were exceptionally clean and the daily maid service top notch. The indoor pool and whirlpool were modern, clean, and not overcrowded. Overall, it was one of the very best motel experiences.

KellyHGM, Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your wonderful review. We look forward to your next stay with us!

"Clean friendly hotel"

5
03/11/2015

The front desk staff was very friendly and helpful. The room very clean and comfortable. The breakfast was good also. We have stayed at other places for the same price with much less quality! Would stay here again!

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are very happy that you enjoyed your stay at our hotel and we hope to see you again!

"Very nice hotel and great pool!"

5
03/11/2015

We did a drop in to this hotel, after being too tired to make it all the way to Bend. We thought it was the best hotel in a two week trip to the PNW. Very clean room, staff were exceptional, breakfast was adequate. The highlight was the very big pool, a real pool unlike most hotel pools. I could actually swim laps. The hot tub was great. We would stay here again.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. I am happy that you enjoyed your stay at our hotel and we hope that you will come and stay with us again!

"Unexpected Quality for Location"

5
28/10/2015

Excellent place to stay if you're passing through this area. The pool is very nice and the breakfast is nice to have on location. The restaurant next door was good as well. I'd stay here again if I had the chance.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. In regards to our breakfast, I would like to assure you that we use real eggs, not powdered, and that they come in liquid form and we cook them in an electric skillet. Here recently, we have upgraded our breakfast to include fried eggs, sausage patties, and cheese, for a build your own breakfast sandwich. We are also in the process of making other upgrades to our breakfast that I think you will like. We look forward to seeing you again in the future and we wish you safe travels!

"Nice room, bad breakfast"

4
23/10/2015

We stay at this hotel probably twice a year as I have family in the area. This trip was a little different. The room as great and we have no complaints about that. However, the hallway carpet was very dirty both days we were there, candy wrappers and bits of stuff in the same sport both days. The breakfast was okay this time and usually it is better. The apple juice was clearly watered down and the powdered eggs were very dry. There was sausage on both days so it would be nice if that could be changed up to at least bacon once in a while.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review. We hope to see you again soon. We apologize for any services that were not to your liking. We hope to make your next stay with us more enjoyable.

"Rory & Ryan BW in Hines, OR"

5
17/10/2015

I've stayed here several times, and I've always been satisfied with the quality of my experience. The staff is particularly helpful and strives to meet any needs that you may have as a guest of the facility. I would recommend the Rory & Ryan Best Western in Hines, Oregon as a place to stay when passing through the area.

KellyHGM, Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your wonderful review! We look forward to your next stay with us!

"Great place to stay"

5
13/10/2015

We always stay here while in Burns now. We have tried others, but this is by far the best. The staff goes out of their way to make sure our needs are met. Thanks to everyone from managers to maintenance for always making our stay a good one.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your wonderful review. We look forward to your next stay with us!

"Don't stay here"

1
01/10/2015

If you have to stay in Burns, don't stay here. It is very overpriced for a below average room. Best Western should be ashamed to have this property in their realm. Skimpy rough towels; poor lighting; chair that does not fit under table where you have to use computer; large hole in window screen; poor snowy TV reception, etc.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. As always, we appreciate any feed back that will help us improve our product. We have recently scored very high on our Best Western inspection and have also received an Excellence in Housekeeping Award. I am sorry that you felt you were charged too much at our hotel; however, our rates are comparable to other Best Westerns in towns of similar size. I wish you a wonderful day and safe travels!

"A nice place to stay."

4
23/09/2015

By far the nicest place to stay in the Burns area. The staff was great, the rooms were large and clean and the breakfast was good. The lobby was nice, except the spotted used brick on the floor made the place feel a little dirty.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we hope that you will come back and see us again. The flooring in our lobby is meant to look old and like reclaimed brick off of an old building.

"Clean & modern in the middle of nowhere!"

4
22/09/2015

Very nice hotel out in the middle of "Nowheresville", OR. We did not expect much, however this was a very well kept hotel. Rooms were clean, spacious and had all the modern conveniences. The swimming pool was amazing. Breakfast was very normal and standard for hotels these days, however they have gone to a bit of extra effort to make the area more appealing. It is open and airy with little flower vases on the tables the staff member kept it spotless!

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed our hotel and we hope that you will come back and stay with us again!

"Decent stay"

3
20/09/2015

The bedrooms didn't match the beautiful lobby and pool area. We were in a 3 Queen suite. Decor was dated, beds were very uncomfortable, and what's with the tiny square pillows on the beds? There wasn't a privacy blind in the 2nd bedroom. Had to hang up bedspreads. Mentioned it to the lady at the front desk the next morning and she said they'd get that fixed. I hope they do. Breakfast offerings were good. Overall, it was OK.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are always in the process of updating our hotel accommodations and decorations; most recently was our bathroom renovation. I hope that you will come back and stay with us again in the future so that you can see the new upgrades that we are implementing throughout the hotel.

"Great business stop"

4
19/09/2015

Rooms are comfortable and consistently clean. Breakfast is very good. Convenient location to surrounding area. Best place to stay if you are visiting the beautiful Steens Mountains, French Glen and the Burns area.

KellyHGM, General Manager at BEST WESTERN Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay at our hotel and we look forward to seeing you again in the future!