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Best Western Plus Hotel Atlanta Airport-East, Hapeville

4.0/5  - basé sur 956 notations.
301 N Central Avenue, 30354-1601, Hapeville, United States - See map

Welcome to the Best Western Plus Atlanta Airport-East! Our 24 hour shuttle service makes it easy for guests to enjoy an extended layover or catch an early morning flight. Once you have arrived at the airport, please go to ground transportation, zone 2. You must then contact the hotel for shuttle service. Atlanta International Airport hotels feature southern hospitality and an unbeatable location. Our Hapeville hotel is minutes from Turner Field, Atlanta Motor Speedway® and Lakewood Amphitheater, with easy access to Interstate 75, 85 and 285. Hartsfield-Jackson International Airport hotels make it simple for guests to take in a Braves® game while traveling. NASCAR® and America's Mart® are also close by. Whether you want to enjoy an event at Aaron's Amphitheater or simply stay near the airport, our staff will take good care of you. Our Hapeville hotel is a popular choice for business travelers like employees of Fort McPherson, Fort Gillem and Delta Airlines®. We offer free shuttle service to Delta® training center. Whether you're here for a conference or just passing through, count on us to provide you with comfortable accommodations. With the new Porsche® headquarters being built a mile away, our Hapeville hotel regularly welcomes employees in town for the project. Downtown Atlanta attractions are minutes away, such as the Georgia Aquarium®, World of Coca-Cola® and Georgia World Congress Center. We offer free shuttle service to MARTA® for easy commute to downtown. Guests at our Hapeville hotel enjoy easy access to Georgia, Zoo Atlanta®, and the Martin Luther King, Jr. Historic site. Minutes to Midtown, the right hotel makes the difference between a good and a great trip. Let us make your vacation as pleasurable as possible. Book a quiet room at the Best Western Plus Atlanta Airport-East today! Enjoy your stay.

Best Western Plus

Hotel Atlanta Airport-East

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 945 guest reviews
NOTE ISSUED
Excellent
321
Very Good
327
Average
190
Poor
53
Terrible
54
REFER TO NOTICE
Business Business
200
Couples Couples
266
Family Family
248
Friends getaway Friends getaway
81
Solo travel Solo travel
109
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place to stay."

5
18/09/2018

Would recommend to anyone. Close to the airport and employees were very knowledgeable on getting around town. We enjoyed everything the hotel had to offer and hope to be back soon. Hotel was beautiful.

"Great place to stay"

5
10/09/2018

Check in /out was easy. I requested a room away from ice/vending machines and also away from elevators. I also requested that I be placed in a room away from the road. I did not hear the jets or road traffic enough to disturb my sleep. Not was there problems with machine noises or talking in hallways. I slept very well.

Deante M, OPerations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear Cynthia G Thank you for completing the review regarding your recent stay at our property, the Best Western Plus Atlanta Airport East! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

"Moving Spencer into his apartment in Atlanta"

5
10/09/2018

We found the Best Western Plus in Atlanta about 10 minutes from Spencer's apartment Saturday September 8. It was perfect in every way. Also Sunday morning there was a very complete breakfast. Very nice and pleasant stay after a very hectic day.

DeanteM4, OPerations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear theresaparlier, Thank you for taking the time to review the Best Western Plus Atlanta Airport East. We are delighted that you enjoyed your stay with us. Moving can be so chaotic and hectic that we are glad that we were here to help you relax. We hope that when you come back to visit Spencer in his new apartment that you would choose to stay with us again! Sincerely, Deante M Operations Manager

"I'll Be Back"

5
28/08/2018

Needing a reasonably priced airport hotel for one night, I opted for the BW+ Airport East and was so pleased with the prompt shuttle service (included in rate & real nice drivers!), the quick check-in, clean rooms and very ample breakfast. It is good value and there are many eateries within walking distance. It's nothing fancy, but it's clean and accommodating and even pretty quiet. I've found my new ATL hotel!

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear Questovia, Thank you for the raving review... We are so glad that you enjoyed yourself while here at the Best West Plus Atlanta Airport East. This is something we take great joy in hearing. We are also excited that we can be your new ATL hotel! Questovia, we will see you the net time your travels bring you back to the ATL!

"OK breakfast, relatively clean, bedding needs work"

3
27/08/2018

Stayed in this hotel when we got stuck in Atlanta due to a delayed flight. Breakfast was well done for a free buffet. Eggs, waffles, sausage, hot cinnamon buns, yogurt, fruit, cereal. Really more than expected. The hotel is relatively clean and modern. Downsides...the hotel is RIDICULOUSLY noisy. Air conditioners do not work well and sound like a plane taking off. Pillows are the size of postage stamps and are cheap. Bedding is scratchy and gross.

"Great airport hotel!"

5
25/08/2018

There was a breakfast buffet which was quite refreshing. They had an assortment of juices and coffees along with teas. The accommodations were comfortable and it is in a great location! Walmart is about a 5 minute drive so if you need anything it's easily accessible. They have a shuttle bus that is nonstop to/from the airport.

"Good Experience"

5
25/08/2018

This was our 2nd time staying in this hotel. Both times we had a good stay. The staff are friendly, rates are decent, room was clean & for the 2nd time we had a good experience. The daily breakfast was also decent. There is a pool & a restaurant/bar right next door, as well as an IHOP & McDonalds in the same parking area. It's next to the airport, in fact we were able to watch planes take off & land easily but surprisingly when the balcony door is closed you don't hear them.

"Great staff, nice amenities, some minor issues"

4
18/08/2018

VERY FRIENDLY & HELPFUL STAFF! The breakfast options were great - I was impressed by the toppings/mix-in's for oatmeal or yogurt (raisins, shredded coconut, nuts, sprinkles, fresh blueberries & avocado). The lobby & dining were clean & modern. The room & hallway decor, however, was a little dated. Overall, the room (Deluxe King) was nice & quite spacious, including an extra sitting room with armchair & pull-out chaise. There were a few minor issues - the bathroom exhaust fan didn't work, so showering fogged up the only mirror in the room (there was no full-length mirror at all), the remote had a few buttons that didn't work, & the DirectTV streaming service was spotty on a few channels. Most disappointing was the fact that room had two small balconies, but access was not allowed - the sliding glass doors were permanently locked. Overall, though, good value for the price.

"Not bad at all"

4
06/08/2018

We used this as a base, when visiting Atlanta. We took a cab to the downtown are that was only a few min away. We liked the fact that it was a lot cheaper plus across from the Porsche Experience as well. The room was nice. Parking was free. The hotel had a good free breakfast, plus cookies were in the lobby throughout the day. The staff were very friendly too. Also, we did go to the IHOP that's attached to the hotel and it wasn't bad. Would go back again.

"Will probably not be back!"

3
04/08/2018

It started out bad waiting for a shuttle bus for an hour that never appeared. I phoned 4 or 5 times and was assured it was waiting for us but not at our location. We told them where we were and they were a no show! Then we got scammed by a cab driver who took us to the wrong hotel and would not turn off the meter. The hotel was clean, the front reception was friendly I am not sure what size beds we got but it was comical for two people. The breakfast was right on time and they arranged a cab for us that was on time because we no longer trusted the shuttle! Its not the safest area at night to walk over to Mc. D's for a burger or anything!

"Met expectations "

4
03/08/2018

This hotel met our expectations. It was clean and staff was helpful. The location is very close to the airport, only minutes away. The room read good, beds comfortable and it seemed to have been updated recently. It was modern looking, and you should know that the shower has no door or curtain, just a wall that was separated by a small step to the sink/toilet area. Sleeping was somewhat difficult as this property is close to the highway, train and airport so as light sleepers, it was tough to fall asleep (even with provided ear plugs). Breakfast was decent, with the normal things. It seemed to have a good amount of parking as well. Overall it met our expectations.

"Comfortable Stay and Amazing Staff"

5
22/06/2018

Stayed for 2 nights before driving to Lawrenceville. Newly renovated hotel within 10 -15 minutes from the airport depending on traffic. I liked the shuttle service. I had a late flight. Check-in was a breeze. Called ahead to let the front desk know that I couldn't check-in until 3am. She was very sweet and had everything ready when I arrived. Security helped me to my room. My room was downstairs near the lobby, but it was quiet. I was able to get some much needed rest before the second leg of my journey. The handicapped accessible room is wonderful. Hardwood floors instead of carpeting. Everything was clean. The bed was very comfortable. I appreciated having a minifridge with a mini freezer and a microwave. IHOP was right outside the lobby. I loved having access to hot water, for hot chocolate and tea and fresh coffee all day. Ice lemon water was also available in the lobby all day. Cookies were also available. Free breakfast, but was too tired to rise early enough to try it. I would definitely stay here again.

Deante M, Operations Mgr at Best Western Plus Atlanta Airport-East, responded to this review
Dear Karabo M, Thank you so much for your review of our hotel, the Best Western Plus Atlanta Airport East. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

"Older property and somewhat overpriced. Very good staff!"

3
27/05/2018

Location is close to ATL airport and I-75 but traffic noise from both can be noticeable. The hotel itself is squeezed in behind a sports lounge and an IHOP. Parking security is sketchy. Staff is very good though and I would consider returning just based on that. Property is older and rooms are smaller than average. Breakfast is basic hotel breakfast. Coffee was good. Hotel is overpriced at $138 plus tax (came to $164 per night). Should be in the $99-$119 range IMO.

Deante M, Operations Mgr at Best Western Plus Atlanta Airport-East, responded to this review
Dear Battlechip, Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 404-763-8777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not bad at all."

4
27/05/2018

Other reviews mentioned how noisy it is but it's really not that bad. Sure you can hear the planes but after 11pm until 7am it's quiet. Check in staff very friendly and a nice touch was the goodie bag with 2 bottles of water and snacks for rewards members. Good sized room with balcony, very comfortable bed and large bathroom. Tiny towels though. Buffet hot and cold breakfast with coffee and water available all day. 1 minute walk to I hop. Pool was clean with lots of sun lounges. Airport shuttle worked well to the airport. Would stay again if in the area. I'd stay again if in the area.

Deante M, Operations Mgr at Best Western Plus Atlanta Airport-East, responded to this review
Dear katy-lied, Thank you for taking the time to write such a wonderful review our hotel, the Best Western Plus Atlanta Airport East. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Our go-to hotel when flying out of Atlanta"

4
27/05/2018

This hotel is very convenient to the airport. It has been recently remodeled and is very nice. The staff is always friendly and the breakfast is good. If you don't like typical hotel continental breakfasts, there is a IHOP in front of the hotel. There is a train track across the street from the hotel, so if you are a light sleeper bring ear plugs. Also, there should be more parking spaces.

Deante M, Operations Mgr at Best Western Plus Atlanta Airport-East, responded to this review
Thank You Rod C for taking the time to write this review. Next to clean rooms, we believe that a friendly staff and a good breakfast are essential for a guest t enjoy their stay. We are glad that we were able to meet your needs and look forward to you coming back again.

"Great hotel with easy access to the airport"

5
26/05/2018

It's unfortunate we were only scheduled to stay one night due to travel schedule. Great hotel, very comfortable bed, awesome staff, spacious room and bathroom. During check-in, staff member asked questions to find out what our plans were and he offered suggestions such as restaurants, traffic areas that were easy/difficult to navigate, etc. We truly had a great experience at Best Western Plus.

Deante M, Operations Mgr at Best Western Plus Atlanta Airport-East, responded to this review
Dear AlJulie2003, Thank you so much for writing such a glowing review of our hotel. Hearing things like this from our guest is what we strive to accomplish each and everyday. Next time your travel plans bring you to the Atlanta area we hope that you would choose to stay with us again.

"Shuttle"

5
18/05/2018

Everything was fine. IHOP isn't my favorite restaurant, but passable and accessible at the end of a long day. Ear plugs on the night table are a hint that, between highway, railway and airway, it might be a bit noisy - but didn't bother me at all. I tend to leave on radio via wifi anyway - and that worked fine. Plus air conditioner on "fan" for white noise. HOWEVER beware the complementary shuttle does not go to the International terminal. Take a free shuttle to the Domestic terminal, and it comes every half hour. Watch for the labelled bus!

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear Laurie N, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. The earplugs come in handy for those light sleepers we have on occasions. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

"Best place near International Terminal"

5
17/05/2018

We have stayed 3 times at this place. It is consistently clean and people friendly Nice breakfast with lots of options, even to go fruit . We enjoy how quick it is then to go to the international terminal and leave our car in long term parking. Last visit we did notice some renovations , which are keepng this hotel modern

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Leslie M, thank you for writing such a glowing review. We so happy to here that we have been your choice hotel when you are in the Atlanta Airport area. Our unique position to the International terminal makes the Best Western Atlanta Airport East ideal for those traveling internationally. We hope to see you on your 4th trip to the area.

"Almost Top Nitch"

5
15/05/2018

Why almost top-notch? Items like the trim in the elevators are scratched and in need of a little touch up. But everything else points to a motel with many very good points like friendly staff, like nice lobby area, like convenience to the Atlanta airport, like very good breakfast items like very nicely done bacon.

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Ronald A, Thank you so much for your review of our hotel. It's disheartening to hear that we couldn't be Top Notch for you. Our elevators will soon be undergoing a major renovation and we would love for you to come back and visit us when they are done. We will not accept anything less that Top-Notch when you return! Thank you again for such a great review!

"Great employees, clean but outdated room."

3
14/05/2018

Great service, quick and convenient check in quick and convenient check out. Clean room with a king size bed. The building interior is out of date. The elevator shows wear and tear, the room and room furniture also shows wear and tear.

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Thank you for taking time out of your busy schedule to make us aware of your experience while you were a guest at our hotel. We are pleased to read that you found our service, the speediness of your check-in and out, as well as your room to be great. On the other hand, we regret that the overall quality of the of hotel did not live up to your expectations. Please accept our apologies for any discomfort this has caused. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we have fallen short of your expectations.

"Everything is great but the pillows..."

4
14/05/2018

Property is spotless and the staff are wonderful and helpful. The rooms are large and well maintained; clean and inviting. The ONLY downside were the terrible, lumpy,awful pillows (and the sheets aren't so great either...a little "pilly"). Breakfast was good, but on a weekend with lots of kids in the hotel the bacon disappeared rather quickly...so I settled for hard boild and eggs and yogurt - not a hardship. The coffee was VERY good but they only have artificial "creamers." Again, this is a "first world" problem. For an Atlanta area hotel near the airport, the AARP rate we got was a very good one. I'll stay here again, but BYOP.

"Layover"

5
11/05/2018

Great place to stay close to airport for early morning flight and also if your return flight is a late night arrival. Complimentary shuttle both ways. Grab and go bag of goodies for early morning flight since breakfast was not served at 5 am was super!

"Planes, cars and the friendliest staff ever"

5
06/05/2018

Pick the upper floor with a view of the largest airport in the world as the planes fly past your window. Don't forget to watch the Porsche Test Track just across the road from the hotel where their headquarters is located. These two exciting viewings are so much fun while enjoying a clean and large room with a small balcony (at least they are on the 10th floor). The staff, shuttle driver and guest room attendants are always smiling and so helpful. The Georgian southern charm is abundant and such a pleasure.

"property is tired"

3
23/04/2018

needs to be cleaned up overall ,updated, paint etc. also we had worst bathroom very tight and weird shaped.lobby and breakfast area was adequate. i think there spending there money on new competitor property being built around it.however location of this property was ideal for us and they have very good shuttle to airport.

"Airport Convenience"

4
22/04/2018

Despite being close to the airport our third floor room very fairly quiet, earplugs were available but not needed. Staff were polite and professional. They were generous with bottled water. Room was clean and spacious. Breakfast was pretty average, without many healthy options. Shuttle service to and from airport was comfortable. There was a short walking distance to an IHOP across the parking lot.

"Exceptional customer service"

5
15/04/2018

Stayed at this hotel for a meeting and I was extremely impressed with the customer service. All the staf were helpul and friendly and they went out of their way to accommodate requests. Rooms were comfortable and hot breakfast is included (eggs, waffles, potatoes, etc).

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear drcindy907, Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. Customer Service is something that we take great pride in. We look forward to seeing you again the next time your travels plans bring you back to the Atlanta area!

"Great stay, thoughtful staff"

5
14/04/2018

Close to the airport, and they operate a free shuttle. But when we arrived at 11pm we waited about 30 minutes for the shuttle in the pickup area, when it seemed like dozens of other hotels had sent their shuttles more than once. Maybe I was just cranky and tired after a crosscountry flight with 2 young kids. Also, there is another BW that sends a free shuttle, so obviously disappointing when you can't board that one if it arrives sooner! Checkin easy. Our room had earplugs included, so be sure to choose somewhere else if you're sensitive to highway or aircraft noise. But the noise wasn't bad and we slept fine without earplugs. Morning shuttle interesting - apparently very common for travelers to stay in Atlanta overnight between flights. A shuttle departs every 30 minutes after 4am, but 2 businessmen couldn't ride at 630am because the smaller shuttle was full. And then they almost missed the 7am shuttle because that was also full. Luckily the manager intervened and brought out the bigger shuttle van, though the driver kept saying he didn't need it (he did! And it barely fit everyone). So keep that in mind if you're on a tight schedule. Otherwise great stay - great breakfast options including a Belgian waffle maker, warm cinnamon rolls, etc. This is where they went above and beyond. I called the day before to ask if anyone had a used Jamaica guide book by any chance. My family and I were traveling from Seattle to Montego Bay, staying in Atlanta for a night between flights. Most people in the Northwest seem to go to Hawaii or Mexico for warm vacations, and I couldn't find a Jamaica travel guide in Seattle area bookstores. I ordered one off the internet over a week before our departure but it hadn't arrived. When we checked in to the BW Atlanta Airport, someone had found a Jamaica guidebook for us, and while I was happy to pay for it, they said 'don't worry about it.' That experience was wonderful and appreciated.

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Dear group2001, Thank you for taking the time to share such extensive feedback! We really appreciate hearing about stays from our guests point of view, as it provides a lot of perspective about how we can continue to give great service, and improve even more! When we heard about your ordeal with the travel guide book, we made sure that we could accommodate your request... Atlanta traffic tried to stop us but we made it back with the book. Going above and beyond for OUR guest is something we take great pride in and it's something that we feel separates us from the others. We hope to see you again next time you decide to take another trip to the Carribean.

"Don't Waste Your Money!"

1
11/04/2018

Just stay at a Hampton Inn or Marriott instead, the room I was given smelled like urine, I found previous guest items in the room so I knew it wasn't cleaned, and the bed springs could be felt on the bed, which had to have been 10+ years old. I needed a place to stay on short notice close to the airport, and I thought the Best Western Plus would offer a better experience for the price but they failed in every aspect.

Deante M, Operations Manager at Best Western Plus Atlanta Airport-East, responded to this review
Thank you for taking time out of your busy schedule to make us aware of your experience while you were a guest at our hotel. Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our guest's satisfaction. Unfortunately, we did not meet your expectations. On behalf of myself and staff, we truly apologize. As a testament to our strive for perfection, we have taken steps to ensure that our rooms as well as our grounds are clean, comfortable and well maintained. We deeply value your relationship with Best Western Plus and are committed to providing you with the highest level of service simply because our guests deserve the very best. We hope that you will give us another opportunity to serve you again when you're visiting the Atlanta area.

"Good For An Overnight Stay"

4
07/04/2018

My friend and I began our roadtrip through the South in Atlanta, and we needed a place to stay for two nights - one at the beginning of our trip and one at the end. The first night we were given a room on a higher floor, and it was in the front of the hotel. It overlooked the airport which meant we heard every take off and landing. We stood out on the balcony and watched some of the planes for a bit, but it was loud. Luckily, the planes stopped their flights around 11pm and didn't start again until about 6:30am. For some, that might not be a long enough sleep. They do have ear plugs in each room, brand new still sealed, if you wish to use those. The first room we had was sort of weird, particularly in the bathroom. I have never seen a shower that did not have a shower door or even a curtain. It had walls on three sides, but where there should have been a door/curtain, there was none. I should have taken a picture of this; it was just bizarre. Otherwise, it was a standard two double bed room. The second night we were there, we had arrived late in the evening after being on the road nearly 12 hours. The receptionist remembered us from the previous stay, and she saw we were tired from the long drive. She asked us if we had a preference for a floor. We said no, but we requested if we can be put as far away from the airport as possible so we could sleep in the next morning. She said she'd take care of that. Well she did! She gave us a back room on the fourth floor, and it was a huge room! It still was the two double beds, but I have never seen such a big hotel room before! (It actually was one of those that adjoined another room for families.). That was great customer service! The hotel itself, however, seems like it could be a bit updated. It was kept clean, but it just looked like it was starting to show its age. The breakfast was adequate. There are a couple of elevators, one of which rides the outside of the building. Parking was fairly adequate as well. I would recommend staying at this hotel if you are only planning on staying for one night before moving on. It is easy to get to, and there is a shuttle. Maybe if they update the hotel, they can find ways to soundproof, especially the front rooms that overlook the airport. The airport is close to major highways, and the Uber rides are fairly inexpensive to get up into downtown Atlanta.

"Don't stay in this hotel"

1
05/04/2018

Staff unfriendly and very busy without customers. Rooms are very noisy because best western build without soundproof materials. If you are in transit on Atlanta you should consider another hotel or try to sleep inside the terminal.

"Very nice rooms Exceed My Expectationd"

4
28/03/2018

I lost a connection fight. I have to stay for a night in Atlanta. I stay at this Best Western which was the only option the airline gave me. I was impressed with the rooms. They were clean, modern and with internet access. The employee at the front desk was very helpful. I had a very good experience. For a hotel of this category is a good alternative to stay for a night.

"great place to stay"

5
23/03/2018

we loved it ...everything was clean the staff was friendly and th area was well equipped with things to do. we will definitely be staying here everytime we visit. breakfast was full of different options and being a coffee i would give the coffee two thumbs up.

"Convenient place after a transatlantic flight"

4
22/03/2018

After a long flight the airline confessed that my baggage is delayed by one day. So I was eager to find out how to survive the first night. The reception personnel was very friendly and did everything they could. Toothpaste, toothbrush and so on. Unfortunately the didn't have a suitable adapter for my European laptop power cord (which was in my baggage) but they suggested a place nearby where I could buy one, successfully. The room was clean and everything worked fine. In face of airport ans interstate vicinity earplugs were provided in the room. Normal breakfast, no huge selection, just enough to fill the stomach in the morning. The next day in the evening my baggage finally arrived and I was called immediately to pick it up. Which is not alays the case, as I experienced this situation several times before. I'll be taking the same hotel shoud I come to Atlanta again.

"Perfect Atlanta Location "

4
14/03/2018

Great Hotel close to Downtown Atlanta. Friendly staff, great room and decent breakfast. Couldn't ask for a better place to stay. Yes they are by the Airport and Interstate. But booking my hotel I was aware of it. No bother to me though. I felt safe in this location and slept great! It was a great choice for a one night stay! Perfect location for a game at the Mercedes Stadium or concert at The Philips Arena.

"Best Western"

3
13/03/2018

I stayed at this hotel for a conference. The front desk staff were awesome and the hotel was decent. The bed was very hard. On check in the fridge did not work and we were given another room. The rates should be lower in my opinion. It is near the airport so you hear all the noise. They have ear plugs in the rooms, LOL but of course I didn't use them. The halls were so cold like they had the air on full blast.

"Nice, Clean Room"

4
12/03/2018

We stayed here before an early morning flight. The room was clean and the shower was hot- exactly what we needed. The breakfast was also very good. We didn't take the shuttle to the airport, used Uber instead, as they won't drop you off at the international terminal. This seemed to be a common rule for hotel shuttles. We parked our car at the hotel for $6 per day while we were gone.

"Rememeber this is an AIRPORT hotel."

4
06/03/2018

This hotel is one of the most affordable in the airport area. The breakfast is outstanding, above the average for sure. I was not a fan of the box beds. That is one mattress on a boxed in platform. It made it a tad too firm for me. We still got a good nights sleep. Our bathroom was spacious with a huge tiled shower. Everything was very clean. Every room seemed to have a balcony but the hotel is sitting on top of the interstate and someone is building another hotel about 100 yards away. That makes the parking lot sorta messy. We didn't sit outside at all. Inside the room we did not have a noise problem. A few flights flew over but nothing that I heard during the night. Had a nice desk area. Also there is an IHOP in the parking lot for late night snacks. Other things close are a gas station, McD's, and Wendy's. You can walk to all of them.

"Good for the night"

4
01/03/2018

Missed the connection in ATL and Delta did offer this hotel for the night. The hotel has all you need: spacious room, bed is good, bathroom is good and breakfast is OK. Next door is a bar open 24/7 and the gas station also has a shop. Use the shuttle to get there.

"Best stay ever"

5
04/02/2018

Housekeeping is a very hard-working group of women. My room was exceptional clean and it smelled awesome. I love housekeeping because in any room wherever you stay your room must be to your liking home approved environment

"Great Stay"

4
08/01/2018

It was a very nice hotel stay. The staff was very accommodating. the room was clean. The bed was comfortable and the bathroom was clean. There was a business room with computers and a complimentary breakfast. Or, you could get yourself some breakfast across from the hotel at IHOP.

"Only if you need to be close to the airport"

3
07/01/2018

Stayed here on Dec 15 2017 for one night while driving down to Florida from Ontario. The hotel is Ok but is a little run down. We pulled in shortly after 9pm and I would say that the area the hotel is located in did not appear to be the nicest. There is an IHOP, McD's and BK basically all in the same parking lot at the base of the hotel. I was able to walk to the McD's in 15 seconds. Hotel does offer all the things you would want; breakfast, self serve laundry, gym, pool, etc... Its just it is a little older and beat up. Breakfast was OK and did offer some fresh fruit but it was the usual stuff other than that. Hotel did offer shuttle service and is right beside the airport which is really positive for people looking for that. I personally was looking to sleep after a long day of driving and found that planes were active at the air port till approx. midnight and started up pretty early again in the morning. TV channel selection was good and room was a good size with a fridge. Cool thing was this hotel is also located at a Porsche headquarters. We basically had to stop here because we were low on gas and once we saw there was a hotel as well, we thought we would stay but it was not originally where we were planning on staying. I would not again. As long as you are good on gas, keeping heading down I75 another 10 miles and you will have many more options at up coming exits that will definitely be quieter, newer and maybe a hotel chain you prefer.

"Worst Night Ever!!!"

1
04/01/2018

If you don't plan on ever going to sleep, then stay here and you'll be fine. The air in the room is poorly ventilated which causes extremely dry air no matter which temp you choose (68 or 70). They'll probably blame it on the cold weather or the ongoing construction next door. Anyway our eyes are burning and itching, noses are running and stopped up, sore throats, and headaches. Thank you for a miserable night's stay Best Western Plus!!

"georgia xmas new year vacation"

5
26/12/2017

arrived in Atlanta on xmas eve for vacation; used the hotel shuttle which arrived late, hotel was nearby, nicely maintained, amenities worked well especially the internet. breakfast was quite nice and dining area was clean. really appreciated the earplugs provided as it can get noisy due to the proximity to the airport. hope to return soon

"Good place to stay"

4
23/12/2017

Good value. Convenient location. Very friendly and helpful staff. Nice view of airport from the balcony .The French doors opening to the balcony make the rooms feel much less confining than ordinary hotel rooms. However, if one is very affected by noise, the frequency of planes may make it annoying (though the hotel does provide ear plugs)- but perhaps any hotel near the airport has the same problem.

"Great place to stay if you are flying"

4
22/12/2017

This place is very nice, as are the staff. You will not find a better exercise room at this price! Certainly deserving of a Plus, and the staff is Plus Plus! We will stay here again if we are flying late or early!

"Fantastic rooms, Service, and Breakfast!"

5
21/12/2017

I reserved two rooms for myself and my daughter with her 3 children. The hotel was able to accommodate our request to have the two rooms together and even set us up with rooms that had a connecting door which proved to be very convenient. I was very surprised at how LARGE these rooms are. These were NOT standard sized rooms. My room had two queen beds that I shared with my two older grandchildren and my daughter took the room with the king bed for herself and the baby. The hotel provided, at no charge, a crib for the baby. Her room was actually "L" shaped with a separate sitting room off the main room which worked out perfectly as the spot for the baby's "room". In addition, each room had a large peninsula work desk along with various chairs, lounge chairs, and work chairs giving us plenty of seating arrangements. The breakfast was great! Make-your-own Waffles, fresh fruit, various breads, cereals, and oatmeal, eggs, bacon, sausage, and lots more in addition to the various coffees, juices, and milk to drink.

"Quick overnight stay after flights were delayed"

3
13/12/2017

Delta paid for our short stay (midnight to 6am) because our flight was delayed overnight. This hotel was next-door to IHOP so we were able to eat at that late hour. The hotel staff was friendly and helpful. I appreciated the design of the bathroom. It is hard to explain but two related people could get ready and have a little privacy too. The shuttle was very efficient.

"Great Place To Stay"

5
08/12/2017

great night sleep large room with an excellent staff. Breakfast buffet was better than average. would stay again if in that area. Located near 75 and the AIRPORT with great BBQ restaurants that are near by

"Good, safe place to stay and close to airport"

5
06/12/2017

I have stayed here several times and I love the comfort and convenience of this hotel. Employees are friendly and helpful. I hate that they don't have the park n fly option anymore but the shuttle still runs 24 hrs. Rooms are clean, beds are comfortable, They have a hot breakfast and if you have to leave before it starts they have a grab and go bag for breakfast.

"motel"

5
06/12/2017

It is a very comfortable room and motel. The motel is close to Atlanta's airport, so there was flight noise present. I purposely chose to be near the airport to decrease driving time to a morning appointment (very good choice). The airline noise didn't interfere with my sleep. The hot breakfast included scrambled eggs, sausage, biscuit, sausage gravy, toast, and pancakes, as well as cereal,doughnut, (more items I don't remember). All personnel were friendly and helpful.

"Trains and Airplanes all night long"

2
01/12/2017

No sleeping unless you use ear plugs, Airplane go from the time we check in until 1 or 2 am then stop. right about that time trains start sounding off moving up and down the line about every hour or two.

"TRip to Hartsfield-Jackson Airport"

5
27/11/2017

I am always anxious when I have to travel to Atlanta, even more anxious when it requires a trip to Hartsfield-Jackson Airport. I made the reservation the Saturday following Thanksgiving. I have never seen this property, but as a rewards member I sought out BW first.I was so very pleased to find a great property in a good location, with friendly, courteous service! I will be staying at this property every opportunity I have to travel through Atlanta. Thanks

"A gem of a hotel"

5
18/11/2017

My wife and I stayed here for one night using BW points while visiting family that was in town for a business trip. What a great hotel. Easy to find. Exceptionally friendly staff. Nice room. Very comfortable bed and pillows. We slept like babies. We got a room on the 8th floor, as I requested the highest floor possible, and got the side facing the airport. We were able to walk out on the balcony and watch the planes. That was very nice. Yes there were plans landing but once I got to sleep I didn't hear anything. It was a great stay and if I'm in the area again I will definitely stay here again.

"Don't stay here"

2
16/11/2017

This property need renovation. There are other properties in the area that would probably provide a more comfortable stay. Very noisy (planes, trains, and Mack trucks all night long) . They do provide earplugs .

"Awesome hotel !"

5
13/11/2017

Everything was perfect during our stay ! Great bed...comfortable room...great breakfast....awesome people ! Easy access/ close proximity to airport. Courteous and on-time shuttle ! We'll plan to be back !

"Great Place"

5
13/11/2017

If you need a great place to stay and don't want to pay for a four star hotel this place will work for you. Its very close to airport and provide a shuttle to the train. Very clean and comfortable atmosphere.

"Atlanta"

5
11/11/2017

Hotel was very nice. It was located near the airport. They even provided ear plugs to help with the air traffic noise, which was no problem at all. It made the early morning trip to the airport easy and convenient. Very clean place and the staff was very friendly.

"great for a quick overnight"

4
07/11/2017

We picked this hotel because it had a free airport shuttle, we have family who live in GA and were leaving early for work and we didn't want then to hassle with taking us to the airport. It was easy on/off the highway. it was clean, the staff were very friendly. If your not use to highway or airport noise you might not want to stay there but if it doesn't bother then it's great. There is construction going on behind the hotel but didn't bother us. The breakfast was a great spread as well. Lots of options both warm and cold.

"Best Western Plus - Not a Plus"

3
06/11/2017

This location is more like a traditional Best Western and not their upgraded “Plus” Hotels. Old stiff beds, smelly elevators, and a few bugs in the room. I checked out a day early. Best Western Plus, nope.

"A Little Noisy, But Very Nice"

5
31/10/2017

Conveniently located hotel with 24-hour shuttle service to the airport. Large, clean room with spacious bathroom and a great shower. Excellent breakfast, friendly and helpful staff. Highly recommended!

"Excellent hotel"

5
29/10/2017

Yes, it is very close to the airport, but the air operations shut down at 10pm and do not start again until 6am. Quiet, comfortable, IHOP is part of the complex (ate dinner there twice), easy on and off I-75, excellent view of the airport and the Porsche Experience Center across the street (which I have been to twice - note pre-reservations required, no walk ups). Best hotel in the area and a very reasonable price for the amenities.

"great overnight"

5
28/10/2017

Ear plugs were provided by the motel for the plane noise level. The train at 4:45 am was also a awakening experience. Still rested comfortably even with noise. Front desk personel were very helpful with local directions.

"Atlanta Airport Hotels"

4
28/10/2017

For the price the Best Western Pluses are stepping it up. The room was clean comfortable and large. They are starting to try and compete with the mid range hotels (3 star). This hotel was about 5 minutes from the airport. We stayed in a suite for less than what most rooms cost. It was clean with refrigerator & microwave. In an industrial area, but some good restaurants near by. Issues- bed a little hard, outdoor pool closed for season, no hot tub and 3 computers and printers in business center didn't work. Shuttle and breakfast staff very accommodating.

"Best Western My Opinion"

3
27/10/2017

The location is not that attractive rest of the things you can ignore and value for the money is not met. The staff in the hotel goes out of their way to help you. I think when you park you park your car at your own risk and there is no security in the night.

"Attending a Funeral"

4
26/10/2017

I had decided to stay at this hotel because most of my out of town family was staying there before attending my husband's funeral in downtown Atlanta. As a grieving widow, I desperately wanted to be near my daughter and her family, I will be forever grateful to Jennifer Evans, the front desk supervisor, for her compassion in making that happen for me. I also appreciated the breakfast bar. It had silk soy milk, My grandchildren have milk allergies, so that was wonderful. Thanks so much for making a sorrowful time bearable!

"Great staff! Old, tired building"

2
26/10/2017

Staff is awesome. But this hotel is just old. They've tried to hide it with paint and carpet, but that's not doing it. The place needs to be gutted and rebuilt from the ground up.The elevator creaks and groans as if it is 50 years old. I used the stairs after my one and only ride in that thing.

"Best Western Plus receives a minus!"

2
23/10/2017

Dirty sheets. Enough said. Guests should not have to request clean sheets upon arrival, only to be told Housekeeping is off duty. We had to wait until morning to have the issue address with management.

"Great Experience"

4
18/10/2017

The staff was very helpful and the room was clean. It was a little loud do to the proximity of the airport, but not enough to keep us from sleeping. The kids loved the idea of see the planes land from so close.

"One Night Stay"

4
17/10/2017

I stayed at this property for an overnight stay this past Sunday and it was a great stay. We had just came from see the Atlanta Falcons game which the hotel was only 6.6 miles away from there as well as only 10 minutes from the airport which was very convenient. The outside appearance of the hotel was a little uncertain, but as soon as we walked in we were greeted by a very friendly front desk manager. The room was spacious and included a balcony. I also loved their stand up showers in the room. They had two restaurants that were well within walking distance. All in all I will be back.

"Good, basic and convenient location for an overnight stay"

3
10/10/2017

We had an unplanned nightstop in Atlanta after not being able to take our flight. We booked it late that night and the rate was reasonable. Free shuttle provided and welcome from night receptionist was friendly and efficient. Room clean and beds comfy, spacious but dark. Hotel is a little tired throughout but clean. Free breakfast good, limited hot options but make your own waffles, muffins and bagels to toast plentiful. Enough to get you on the road . Had a long wait after checkout until our flight so able to remain in the lobby area undisturbed and enjoy free coffee before heading back to the airport. If you want a reasonable place to rest your head for the night then this hotel is very acceptable.

"Enjoy"

4
10/10/2017

We enjoyed our stay. I would recommend this hotel. I would have enjoyed my stay more if they had an indoor pool and hot tub. Nonetheless, the breakfast was good. I didn't enjoy the bacon at all. However, the area was clean and the food was presented well. The rooms were clean and spacious.

"First trip to Atlanta"

4
09/10/2017

Overall was okay...chose this BW for its proximity to the family member we were visiting.....next stay at different location and drive further only because of airport noise.....hotel was accommodating and suited our needs for place to sleep/shower

"best Irma evacuation hotel"

5
28/09/2017

very caring hospitable staff during our two week stay, they even learned our names and a breakfast with many options plus fresh baked cookies each evening, great location close to the Atlanta airport with a shuttle to the airport and MARTA station

"A good hotel - if you don't mind airplane noise"

4
25/09/2017

Not luxurious, but very convenient to Hartsfield-Jackson Airport and local Porsche headquarters. They are close to the world's busiest airport, so be prepared for plenty of jet planes flying overhead. Beds are comfortable, rooms are nice, internet service is reliable though having to log in every time you fire up your computer is a pain. Their complimentary breakfast is tasty - I recommend the eggs and biscuits.

"GREAT STAY"

5
20/09/2017

Excellent location. Room very very comfortable. This is a safe location with security on staff. I recommend this location for those training at the Crowne Road Postal Facility. The staff was very courteous and polite. The breakfast had variety.

"Hotel"

5
18/09/2017

The hotel was renovated since the last time I was there 2 years ago they did an excellent job and the staff was exceptionally professional and overall excellent personalities My Sales Manager Donna was great

"This was the worst hotel I've ever stayed at."

1
15/09/2017

This hotel has been the worst hotel I have ever stayed at in all my years of travelin. to start off when I got here the staff took forever to attend me! as soon as I was attended I was given my key card and I went up to my room. May I mention that the elevator smells like urine? I went into the bathroom and noticed there was a bobby pin on the floor and a hairball in my bath, I went ahead and I called the lobby and told the staff to please get it cleaned up so they brought up a person from the cleaning crew and She told me that the bobby pin was hers that she had dropped it by mistake and she got rid of the hairball it from inside the bath. she left and I proceeded to go to the bed, I lay down and when I looked on my side there was a brown pillow from which I was removing off the bed and when I turned around and had a white stain on it as if something had fell on it either cream or cream cheese or something white . I decided that I needed to tell the staff about it as well so I went ahead and called and told them that I needed a pillow replacement because the pillow that I had on there was dirty so they told me they were going to send somebody up from the cleaning crew to change the pillows and make the bed so they went ahead and did that while I was out but when I got back all I noticed was that the pillow was gone not replaced. few moments later I went to the bathroom and I noticed that on the handle to flush the toilet was a fecal matter stain I found this very disgusting but I figured I was going to just let that slide and clean it up with a wipee. I will just put it as a review for other people to know my experience, I also went to heat some water for me to drink a tea but when I go to take out the cartridge from the coffee machine it's still had an old coffee bag that somebody had already used I thought it disgusting that they had not cleaned the coffee machine they had not washed the pillowcases they had not cleaned the bathroom correctly so this leads me to think that they probably didn't even change the bedsheets not to mention that I had to sleep with the floor all wet the entire time because according to the staff there was a water leak inside the room because of the rain. I found that the staff was very nonchalant about everything that I was complaining about as if these things were normal in a hotel. I have always stayed in different hotels and never encountered problems like this not even at motels. I'll never recommend a best western.

"Rooms offered by Delta after missed connection"

3
15/09/2017

We where offered rooms in this hotel by Delta because of a missed connection flight back to Europe. Very friendly staff! Rooms are very clean and comfortable. Free breakfast buffet and free shuttle. On the not so great side..the rooms are definitly very noisy, but you got earplugs offered for free. The shuttle service was free but we had to wait a long time to get back to the airport as there where to many people checking out at the same time. The breakfast buffet is OK..but the whole buffet was so messy and although there where not many customers..we had to wait quiet a bit for the buffet to be filled again. The waffles are amazing though. Overall an average stay but really not on the bad side! The rooms are really clean and fine for a comfortable sleep. Regards the Heck Family from Luxemburg

"Airport stay after missed connection"

4
14/09/2017

Delta put us up here after a long day with several flight issues. It was clean, close to the airport and staff was friendly and shuttle on time. Apparently they include breakfast as well, but we left too early to take advantage of that. The walls were a little thin as we could hear other guests and road noise, but for a quick convenient hotel at the airport, this was more than adequate.

"Convenient and Good Value "

4
06/09/2017

Hotel was conveniently near the airport. Yes, it was noisy because of the airplanes but what can you expect staying so close. We didn't have a problem with that, plus hotel provides earplugs. Room was clean, sheets appeared clean, bathroom was clean. The room was overall a great value. The hotel did have a broken elevator but 2 other ones were working so no problem there. Breakfast was good, better than continental breakfast. A variety of menu items both hot and cold. We would very likely stay there again.

"Moldy Dump with Rude Shuttle Driver"

1
06/09/2017

Can't believe Delta sends stranded customers to this place! Not clean , loud and moldy rooms. The shuttle driver is the rudest I've ever seen. Shame on Delta and BW. Almost 20 minutes from airport next to busy loud interstate and under approach of major runway.

"The Game"

5
05/09/2017

We were very please with the service and the cleanliness of the Hotel in Hapeville. The employees were very helpful and kind. And attended to our every needs. Thank you for the Harrell Family ( GO NOLES )

"A Good Spot for a Weary Traveler"

4
02/09/2017

I arrived very tired but I perked up a bit during the check in process. The young man who completed my registration was very exuberant about the Best Western Rewards Program benefits. I even had a chance to spin a wheel for a bonus prize where one of the options was a discount at the IHOP restaurant right across from the hotel entrance. Once in my room I was very pleased with the comfortable bed. They even offer ear plugs if you are a light sleeper. I asked to be on the side away from the freeway to just to ensure any noise would be minimized from the traffic.

"Not the best"

1
31/08/2017

One of the worst experience and best Western I ever had regarding housekeeping and cleaning I do not recommend this to nobody you will regret your stay here I suggest you go to some of the best westerns

"Peaceful stay"

4
27/08/2017

The hotel is ideally located in the vicinity of the airport. I was happy to find a couple of fast food restaurants next to the hotel. Although it appeared a bit old, but staff were friendly and the breakfast was good. The wifi is not at its best but the beds are comfortable. Overall, a good overnight stay provided by Delta Airlines!

"Convenient"

3
23/08/2017

I picked this place because it was very convenient to I-75 as I was traveling south after the events of the total eclipse. First the good - it is convenient, literally right beside I-75 South with a very easy on/off. The room was huge, the A/C worked well (good news as temps were in the mid-90's), front desk personnel were very cordial and efficient, and the morning's complimentary breakfast was very good with lots of hot and cold items. And now for the obvious - it's right beside both the airport and the train tracks, so expect lots of train and plane noise and use the earplugs they provide! It really was not too bad for the conditions, but I might drive further down 75 in the future to find a quieter place. My bad!

"Great Overnight Stay"

5
22/08/2017

We were delayed on our honeymoon due to bad weather in New Orleans and were given a room at this hotel by Delta. I was expecting something very basic, but this hotel is lovely! The pool is beautiful, the rooms are clean and well-kept, and the staff is exceptionally friendly! Every time I came down or called for something, they stopped whatever they were doing and helped me with what I needed. Everyone had smiles on their faces and it was such a pleasure to stay with them for the night. A big plus was also our grab and go breakfast bags to take on the shuttle to the airport. Thank you for a great stay!

"I love BW"

5
21/08/2017

BW is always a great place to stay. I overly love their balconies! The staff was extremely courteous and acted friendly. hey weren't bothersome like some hotels staff can be. The girl at the front desk was nice and made sure we had everything we needed even after we got into our room.

"Best Western Hotel Plus East, Atlanta Airport"

5
18/08/2017

Very helpful staff. Good choice of breakfast items. Coffee, tea, ice water and fruit during the day. Sam, the van driver, was very helpful with picking us up at airport and also dropped us off at the Delta Museum and picked us up.

"Very reasonable and very close to the airport."

4
16/08/2017

As you probably know the area near the Atlanta airport is not the most awesome area to begin with but if you want a hotel that's just convenient and very reasonably priced that includes breakfast this is a good choice. Is it the most up-to-date hotel not really but everything was clean ,convenient and the staff was helpful. We stayed here for two nights as we were picking up a car at the Porsche experience center right across the street. Hotels courtesy van was able to pick us up from the airport when we return the rental car and drop us off at the Porsche experience center across the street.

"Nice place"

4
15/08/2017

This was a nice hotel, close to the airport for the money. While our experience was mostly a good one, there are a few things that were inconvenient. First, our room was not all clean. It was surface clean, but there were still crumbs all over the floor and I had to wear shoes the whole time because my feet would stick to the carpet. Also, the ice machine was located on another floor and the elevator was ancient and took FOREVER! Other than that, the staff was friendly and the breakfast was good.

"Only 10 minutes to the airport"

4
12/08/2017

Our flight was cancelled so the airline put us up here. Very clean, very close to the airport, and free shuttle to the airport. Staff was helpful and sympathetic to our situation. Our flight was out early the next morning so we did not have the opportunity to try their breakfast. Bed was very comfortable and it was nice to have a fridge in the room. My only suggestion to the manager is to have the housekeeping staff check the lights when cleaning as we had a couple lights that were not working.

"Did its job"

5
11/08/2017

Nice clean hotel. Right across the street from the airport. We watch planes take off and land. We came to ATL for a Braves game and didn't want to spend a fortune on a room for 1 night. Our room was clean, coffee and cold water in the lobby. The lady working breakfast was very nice to us. We got down stairs a little late and she brought us out some waffle batter. I greatly appreciated it because we had some cranky hungry kids! My only complaint is the 5th floor ice machine didn't work, but we survived. Also the hotel provides ear plugs if you dislike the nearby airport noise.

"Don't Stay Here"

1
07/08/2017

This was not a good stay all! I would not recommend this hotel for anything! The front desk staff was horribly rude! The worse customer service I've ever experienced! The hotel decor looked like a motel! The pool ambiance was a construction site, and the rooms were even worse!

"Very attractive and clean room"

4
05/08/2017

I stayed here compliments of Delta when I volunteered to take flight the next day. Process was really quick; i.e. took about a minute to check in. Elevator took me to third floor and the layout is such that all rooms are close to the elevator. The common areas are well appointment. Room is quite nice.

"Best western"

3
01/08/2017

The hotel was super expensive and not that great. The front desk lady wasnt very friendly. She seemed like she didn't want to be at work. The elevators were super slow! The room was pretty clean but had a weird smell.

"Clean, comfortable and close to the airport"

5
31/07/2017

Spacious rooms, breakfast, pool, fitness center, security. Clean and very comfortable. You can see the planes coming and going from the airport. Several restaurants within walking distance. Coldest air conditioning in Hotlanta.

"Friendly staff and Well equipped rooms."

3
28/07/2017

This was an unexpected stop over in Atlanta and we managed to book via Booking.com at the last minute when the hotels advertised at the Airport courtesy phone base were all booked up. We were very tired after a long haul flight and were grateful for any bed and were provided with a friendly welcome and ease of check in. We were a bit concerned about the noise being so close to the airport, and the noise of the nearby freight trains (especially since ear plugs were provided so this was a known issue) but at some point must have successfully slept. If a member of your party enjoys watching aircraft never such a prime spot could be found to watch the worlds busiest airport in action in the comfort of an armchair. The room and bathroom were very clean and comfy and the facilities on site were more than ample. Anyone staying please pay patronage to the lovely little gift shop attached where we met a most delightful gentleman shop assistant/owner who originated from Ethiopia (if our memory serves us correct). The breakfast was adequate however a more varied selection would be welcomed.

"NATS"

2
25/07/2017

This hotel has a bad problem with nats. They were everywhere to include in the coffee and around the food at the breakfast bar. Someone needs an exterminator! The hot breakfast bar could have more options as well. The hotel has some sort of construction going on around it. Looks like it is still being renovated. PLEASE DO NOT EAT AT THE BAR ACROSS THE WALKWAY THAT THE HOTEL SUGGEST!

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
First and foremost, I would like to apologize for the issues of fruit flies. I fully understand how this would affect your overall stay. We are currently working with our exterminator to resolve this issue. Thank you so much for your feedback

"Great location"

5
25/07/2017

Loved the balcony and view of the airport. I was concerned about the noise, especially after seeing the earplugs on the nightstand. However, I slept peacefully without them. Even the train didn't bother me (it's no different than a loud car going down the street) Loved the free parking and breakfast. Easy access to major highways.

"By far better than expected"

4
25/07/2017

The only problem was the nets in the room. and slow elevator. the gift shop was great and the location of the hotel was minutes from downtown atlanta. With all the traffic it was really quiet at night.

"Overnight stop while traveling on to Florida"

4
23/07/2017

Good price for a quick stop while traveling on south. All rooms have balconies overlooking the airport traffic. Air conditioning was wonderfully cold all night. Included breakfast had specialty waffle maker with sprinkle bar that was fun for kids. Chicken patty did not look good at all, making us afraid to even try it. Customer service was friendly and helpful, even in the middle of the night!

" Clean but dated"

3
22/07/2017

This hotel was clean, but definitely dated. The elevator made some uneasy noises and not the smoothest ride to & from the 8th floor. Staff was friendly and welcoming. The lobby was comfortable and the hotel is close to plenty of places to eat. Some of the group didn't like how close we were to the airport and train tracks & complained of the noise, but there were earplugs on the nightstand in the room (I didn't use earplugs and slept through it all).

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
I definitely understand the concern about the age of the hotel. I am happy to hear that our service was great. Thank you so much for the feedback.

"Great!"

5
19/07/2017

Everything was great! Nice place and great people! I think the girl who checked me in was named Chelsea? She was very kind and helpful! I would gladly stay here again!!! I wish we could have stayed longer

"Nice place"

5
19/07/2017

My mother, daughter, granddaughter and myself spent the night here on the way to Florida. It was a nice clean room Front desk help were friendly. There is an IHOP restaurant across the parking lot which was convenient I'd stay there again

"Nice"

5
16/07/2017

We had a great time when we stayed here breakfast was good and everyone treated us good... everything was good we were satisfied room was good love the balcony we had a nice scenery we will def be coming back

"Great quality"

5
16/07/2017

Check in was a little slow going and due to construction, the exterior and grounds look a little rough but overall it was a fantastic value and served our needs perfectly. We didn't utilize all the amenities due to an early morning flight. A 24 hour "grab and go" type breakfast would be nice since for other travelers with early morning flights.

"Concert stay! "

5
10/07/2017

We stayed here when we visited for a concert! We had a king size room with a balcony facing the airport! The front desk staff was amazing! There was a girl working like a 2nd shift at the desk she was awesome! She let us check in an hour early, she had a smile on her face every time we either entered the hotel or when we just ventured downstairs....she was amazing and I hate I didn't get her name! The room was very nice and clean and the shower was amazing! My boyfriend who is a little over 6ft had plenty of room between his head and the shower head! We unfortunately did not get to use the pool but it looked nice! The planes are loud if you have the balcony door open, but if you close the door you can't hear the planes very much! I didn't hear them at all while sleeping! There is a "cafe/bar" beside the hotel, I wouldn't recommend it! The IHOP beside the hotel is nice and full of friendly staff! Overall it was a great stay with amazing staff, including the house keeper! I highly recommend it! We will be visiting again!

"Review on Stay at Airport in Atlanta"

3
06/07/2017

Over all a good stay. Good location for getting to the Atlanta Airport. The breakfast was great and the staff was very friendly. We had to jiggle the handle on the toilet so it wouldn't run, but other than that it was a good stay.

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
Thank you so much for your review

"Sheetsvnot changed from last guest(s) body hair and stains on sheets! EWE..."

1
05/07/2017

A bed with clean sheets - no wire like curly body hairs in the bed and no green nasal membrane on the bathroom wall is always expected - reasonable I think... I will always roll the bed sheets down and look before I hop in. I'm so glad my wife looked. Please understand, I always stay at BW hotels where I can, this is exclusive to this location.

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
Thank you for your response, I responded to you via another review about this issue. Again, we apologize for this issue.

"Off Airport Hotel"

4
05/07/2017

Firstly the staff were polite and very helpful, led by Michael who was exceptional and clearly led by example. For example, the weather took a turn for the worse and we asked Michael if there was an umbrella available, he went and retrieved his personal umbrella from his car and loaned it to us for he day, exceptional service. Remember, this is an 'off airport' Hotel and yes you can hear the planes, but there are ear plugs available in room. The airport shuttle staff were also helpful and 'flexible', it's a good service to/from airport, where you can also access the Marta system for travel Downtown. One comment here and this may not be the fault of Hotel, the shuttle does not pick up at International terminal and lugging bags on free bus service is a real pain (I will be writing separate review for ATL airport). But, they will drop you at Any terminal or Car Hire. Overall our stay was very good and would definitely use this Hotel again. Thankyou Michael and staff.

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
I truly appreciate your kind words. Thank you so much for the review. We look forward to seeing you again.

"Cruise ship stay for 1 night"

3
03/07/2017

One night stay after cruise on the way back home. This hotel seems very rundown and in need of updating/remodeling. Our shuttle driver drove what seemed like 50 mph the whole way to the hotel. Long line at check in. Only 1 lady, but was nice. Elevators were old. Door on room was ready to fall off but room itself was nice. Hubby found a sticky spot on the carpet though. Otherwise, seemed clean and all worked good. Breakfast was ok. Shuttle service in am was every 30 mins. and they can only hold 11 people, so be sure to be early or you'll need to wait again.

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
Thank you so much for your review. I'm sorry to hear that our hotel wasn't up to the Best Western expectations. I completely understand your concerns and we will do everything in our power to focus on the appeal. Thank you once again.

"Chaos reigns"

3
03/07/2017

Room very nice, good bedding. Breakfast was as expected. The front desk seemed to always be in crisis, no one seemed to be in charge and everything went to you know where! An hour and a half to check in??? with a confirmed reservation. Joffery's Café had interesting food but I got 3 medium shrimp on a shrimp po boy. 3. Cleanliness was emphasized. I liked that.

"BEST AIRPORT HOTEL AT WORLDS BUSIEST AIRPORT -stay here!"

4
29/06/2017

I stayed here last night as I have business nearby this morning. I chose this hotel after research on Trip Advisor in February. My college-aged daughter and a few of her sorority sisters were delayed on a Delta flight and were given overnight vouchers in Atlanta. It was VERY LATE- after midnight. The shuttle driver took them to a HORRIBLE DANGEROUS part of Atlanta and wanted to drop them at an awful motel with a group of THUGS sitting out front. The thugs had low slung jeans, gangster attitude & appearance. They were speaking smack and the girls were horrified and scared to get out of the shuttle. They exited at a nearby hotel with awful long long check-in line. After quick research I booked two rooms for the girls at this hotel and it possibly quite literally saved their lives. They took two Ubers to this hotel. On check-in this hotel honored the Delta vouchers and I was able to cancel my reservations. The girls said this hotel was EXCELLENT and they were happy to be in the BEST LOCATION at the Atlanta airport. It was a WIN-WIN in February so I decided to try it myself. I'm glad I did. I parked my trailer in secure lot. The room fit my needs. Remodeled with nice walk-in shower and hair dryer. Flat screen & fridge. Slept very well. Bed is firm but that works for me. Breakfast was included in very fair room price & included bacon, fruit selection and REAL BUTTER. Wow! That's impressive to me. Someone is making some good choices here. It's an older building that has gotten a face-lift. There is remodeling going on (one of two elevators boarded up) and an interesting assemblage of guests (likely due to the acceptance of airline vouchers) but I highly RECOMMEND IT. LOCATION is SAFEST and the most convenient for Atlanta airport area/ Hapeville. It served my needs for a fair price so I'm a happy camper. I ranked it VERY GOOD. It will be excellent after all remodeling is complete in my opinion.

"Rested"

5
29/06/2017

GReat stay after a long flight. we enjoyed the convenience from the airport. The Entire staff was great. Would recommend to others. Breakfast was hot and edible. More choices needed. the Waffles were great. Everything was prensented well and the staff very helpful

"Downgraded review from last visit"

2
07/06/2017

We stayed here due to good experience last visit. Will think twice for another stay. After a 14 drive we arrived late hoping to get in the room quickly since there was no line. Our mistake. Two women workers (one who had been there from previous visit) felt the need to chit chat rather than wait on us while the one male worker was on the phone with customer. One of the ladies interrupted to stay someone will help soon (meaning the guy when he got off the phone). Inappropriate! In-house conversation should wait until after all customers are handled! The guy was so annoying. He did not pick up on the need to stop asking personal questions (unrelated to the stay) after hearing we needed to get in the room asap due to a LONG drive. My husband asked him to stop the skit and just process us in. His highly exaggerative speech and tone was like he was auditioning for a telenovella part.... clue in attentive to customer needs. He also told us about an undocumented $15 charge to cc before entering the room for incidentals and if the room was OK, then it would be refunded in 10 days. Hell no! That was a first. By this time the two ladies were done talking and she helped the guy focus enough to give us a room key. Not everyone needs to be engaged ALL the time. Be astute enough to read your clientele! He was the kind of person you run from at all costs....lol. The bathroom floor was not cleaned/ vacuumed or washed. The tub had stained caulk (like it hadn't been cleaned in a while) AND there were no "incidentals in the room" to justify $15 on the cc. Had to request a "do not disturb" card since there wasn't one in the room (nor were there local restaurant menus/ info typical to a hotel). No tea in the room either! Do not need much for but $125/night I do expect the minimal standard items.

"Convenient and quality are well matched st this huge property. Property has IHOP next door and restaurant on site,"

4
03/06/2017

Had a late work day and no reservations but found the hotel to be close to the airport and 75. Was to late checking in to try the restaurant but the IHOP is always open. McDonald's is located in the parking lot of hotel.

"Nice stay"

5
02/06/2017

We had a great stay. We stayed here for a weekend to visit the aquarium. Good location without being directly in the city. We were very impressed with the size of the room and the cleanliness. We would definitely stay here again if in the area.

"Short and sweet"

5
17/05/2017

Our stay at this hotel only last a few hours as we arrived late from our flight. All of the stafff that we interacted with were very pleasant and helpful. The breakfast was excellent! The pool happened to be closed which was a bit of a downer but I'm not sure we had time to use it anyway.

"Ok hotel"

1
08/05/2017

I got stuck in Atlanta for the night & this was the hotel that Delta put me in. The room was clean. Otherwise the bed was average as far as comfort goes. The pillows were tiny little squares versus a regular sized pillow. Towels felt almost hard. The decor was not tasteful at all. Towel bar was rusty in the bathroom. The ice machine had been taken out & it was just an empty room that needed to be cleaned, painted & updated. The hallway leading to the elevator looked like it hadn't been vacuumed in a week. I would not stay here again by choice.

"Don't do it!!!"

1
06/05/2017

It was in a very congested area, no parking because of IHOP, a cafe lounge and Mickey D's... It gave us an unsafe feeling when we pulled up to check in. The planes were loud, may have been the side we were on, and the bed!!! Would have been better off in sleeping bag on ground. Worst experience I've ever had at BW. We were booked for 3 nights but 10 was a big plenty....

"Business trip"

4
05/05/2017

My room wasn't ready at check-in BUT I was quickly assigned another one. The check in/out was very efficient and timely. The staff had to Google for directions to a downtown Atlanta site but did it quickly and pleasantly. When asked ,the clerk suggested a very nice restaurant further west on N. Central Av that was really great.The free breakfast was more than expected with eggs,sausage,sausage gravy w/ biscuits,waffles,cold cereals and coffee,milk and juices to drink.I would recommend it and would visit there again.

"Affordable you will hear planes"

5
05/05/2017

You will hear planes, but if you can ignore it, this is a very clean room/hotel/lobby, its less than 20 mins from downtown Atlanta. There is an IHOP in the parking area in front of the hotel, there is a McDonalds next door, that has plug ins for electric vehicles.

"What you expect; good value and convenience"

4
02/05/2017

Overall this hotel was what I was looking for: a clean place near the airport with a free shuttle and free breakfast.The small restaurant across the entrance was a very pleasant surprise and really quite good. Yup, it's loud across the road - and active railroad - from a major runway at the world's busiest airport - but it wasn't really bad. If I had realized the Porsche experience was directly across from us I might have planned ahead for a drive.

"Quick Trip"

3
14/04/2017

Hotel was close to the airport and very convenient for our visit. The hotel surroundings were not very pretty as it was located on a main interstate. There was a 24-hour IHOP literally in the parking lot of the hotel, which was great. The front office staff was not very helpful as they did not know anything about the surroundings. They just looked at me like I was crazy when I ask about the closet way to get somewhere.

Michael C, General Manager at Best Western Plus Atlanta Airport-East, responded to this review
First and foremost, I would like to apologize for this front desk issue. If you could please give me a call at the Best Western Airport East, it would be greatly appreciated. Michael Christian General Manager

"Comfortable bed"

4
14/04/2017

Spent 2 nights at this hotel as a stopover from flights to and from Atlanta. Comfortable bed, large room, small bathroom but adequate, no hot water on our second visit, but problem was fixed next morning. Breakfast was good, with hot and cold items.

"fine hotel, but issues"

3
12/04/2017

The room, beds, cleanliness were just fine here, the breakfast was ok. However, the noise level from planes is very high. Ear plugs were provided, but they really didn't help that much. The place is a bit tricky to find, you turn at the IHop. The Ihop is the only restaurant nearby. This is fine for a quick stopover.

"Nice overnighter"

4
12/04/2017

+Chantay was very nice at check-in. Room #911 handicap was assigned to us. Clean updated large room. Two queen beds, nice pillows, good size frig, and micro. I liked the view from our room of the airport. The coffee and breakfast were good, especially the eggs. -My only real complaint was the shower water pressure; it was virtually non-existent. -The elevators could use some updating. Overall nice stay would stay again

"home away from home"

5
11/04/2017

The service is excellent caring and friendly. The breakfast was also delicious. The workout area is great to have on any trip my favorite. Best Western is like a home away from home for me and its so comfortable, clean, quiet.

"Terrible"

1
02/04/2017

I would never recommend this hotel! Room had a smoke smell, called to let them know and the staff did not offer another room or care. During check out the same attitude was present. Also had to kill a bug in the bathroom.

"Late Arrival Solution"

4
27/03/2017

Hotel offers free shuttle service from/to airport. Arrived super late from delayed flight - 1:00 AM in morning no problems. Simply call their Shuttle number when you arrive at gate, and by the time you take the West exit their shuttle will be there waiting for you. Requested room at back of hotel to avoid airport noise and it was very very quiet. Free breakfast included in very competitive rate. Service personnel friendly and helpful.

"From bad to worse "

1
22/03/2017

I missed my connecting flight, so myself and the whole plane of passengers were given a night at this hotel. The shuttle is small and couldn't accommodate many people, so I decided to let the elderly go on and take an Uber. When I arrived at hotel (around 1am) the lobby was filled with people waiting in line. I asked what the issue was and they said the printer wasn't working so they wouldn't give anyone their room. After standing there for another 30 mins or so while the employee talked to someone on phone in hopes of getting their printer to work, someone in line offered (again) to help (he is an IT guy and said it's what he doesn't for a living). The employee rudely denied his offer of help and they continued to mess with it for another 20-30 mins while even more passengers were filling the lobby (at least 40+ people standing around). When they finally got it working, they slowly started checking us in. By now it was after 2am. I was finally given a key and sent up to my room knowing I had three hours to sleep before I had to leave on an early morning flight. I went up to the floor I was given and the hallway was quiet and nobody around. Walked to my room only to find the door slightly open and dark. Being a lady with some self defense training, I decided to forgo running down to lobby only to wait behind the other 30+ passengers still in line. So I went ahead and checked the room to be sure it was secure. The chair was pulled out from desk as if someone was watching television (maybe maintenance guy) but otherwise it seemed ok. I locked up and prepped to drop into bed. I pulled out blankets to see small hairs on the sheet- ugh! I checked other bed and it seemed ok, so I crawled in for the night. I didn't get much sleep, but was able to rest for another 2 hours. Needless to say, I would never recommend this location to anyone.

Michael C, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
First and foremost, i would like to apologize for the extremely long check in process. I definitely understand how frustrating it must have been to go through this experience. I would like to speak with you over the phone, can you please contact the hotel and ask for the General Manager.

"It works for one night"

3
14/11/2016

We had to stay here overnight due to a looooong layover. Their shuttle service from the airport took a while to pick us up. The room was average. The offer free hot breakfast in the morning, which is always nice. The check in desk clerk was very nice and helpful. Some problems are that it's not as close to the airport as you'd like. Also, food is scarce (at least good food). There's a McDonald's but when it's late, only the drive-thru is open. Sucks when you don't have a car. Everything was closed after 11 PM. The ORIGINAL Chick Fil-A is there. They're open for in-door dining 24 hours, but it's not close and I can't eat that stuff. So make sure you eat at the airport if you are arriving to the hotel late. They offer a shuttle back to the airport which was on time.

"So Unhelpful"

1
11/11/2016

We were travelling as a family; two adults and our grown-up children who are 22 and 19. We found this hotel easily and were greeted less than warmly by the receptionist. We gave our name and she looked for our booking and then said “just one booking?” and we said yes and she didn't say another world until she gave us our key and told us where to go (no mention of breakfast location, facilities etc). When we got to our room we found it had one King bed, not a lot of good for the four of us. Our booking clearly stated quad room,4 adults and they do not allow 4 adults to book in to their King rooms anyway so I presumed it was just a genuine error and I popped down to reception to be moved. What followed was so embarrassing, she insisted that it was a third party booking and it was my fault although I showed her the booking confirmation. She then dragged another colleague out who also simply said “can't change third party bookings”, no hello, sorry etc. I managed to stay polite and pointed out that twin and king rooms were the same price so I wasn't trying to fleece anyone by pretending about the booking and I had the confirmation anyway. I asked if the hotel was full and she said no, were there any twin room available and she said yes, could we just be moved please, no because it was a third party booking. I have no idea where the problem occurred (probably a computer glitch!) but it wasn't my fault and it wasn't hers either but I felt she could have tried a little harder to help me. At this point I did get stroppy and pointed out that we needed another room or a couple of us would be sleeping in the lobby! In the end she photocopied my booking confirmation and moved me to another room but not with any degree of politeness! The room was pretty noisy but they do supply earplugs and I don't think you can really complain too much about noise at airport hotels. The breakfast was really poor, the worst we had in the 9 hotels on this trip, they didn't have any tea, no fresh fruit and little choice of cereal. The location was convenient for us and there was a Mcdonalds right next door but it isn't somewhere we will ever stay at again due to the way we were treated.

"Quiet One Night Stay"

5
09/11/2016

Nice room, nice hotel. Husband loved that we could see the porsche test driving track from our room and we could watch the airplanes land and take off. Considering we were so close to the airport, our room was really quiet! We had no problem falling asleep, and not only because we had just gotten back from a concert. However, the beds were a tad firm for our liking--but given the long night we had that wasn't really an issue for us. Staff was friendly and helpful.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Autumn G, Thanks for taking the time to write a great review for us. I am glad that you and your husband enjoyed your stay with us and that we were conveniently located for you all to attend the concert. We hope we see you all back again soon. Thanks,

"Lovely hotel close to airport"

5
08/11/2016

We booked this hotel last minute without checking reviews, because when we arrived at the airport we realised we had left our passports 360miles away in the last hotel. We stayed 6 nights in total while the airline tried to get us back home and the staff where very sympathetic and helpful. Between us we had 9 rooms on 3 levels during our stay and every room was spotless. We've stayed in a lot of hotels on our travels but this was one of the friendliest the staff where so nice and cheerful. It's within walking distance to I hop mc Donald's Wendy's a petrol garage that sells just about everything and a liquor store. I would definitely recommend staying here. Plus it's got a shuttle bus to the airport.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Hello Robert H, We appreciate you taking the time to write a nice review for us. I am glad to hear that our team was very accommodating and nice to you all while you got the issues with the airlines straightened out. We are glad that we were able to make your stay enjoyable and that we were conveniently located near restaurants and stores that fit your needs. Although your stay was under unfortunate circumstances, we hope that you all will come back to visit us again if you are ever in the Atlanta area. Thanks you,

"Saved us after airport mistakes"

5
04/11/2016

This hotel was great for us. After British airways completely messed up our flights home we were forced to stay in Atlanta for an extra six days. The rates were less than $100 per night which was great as we needed three rooms,the rooms were clean and the staff friendly and helpful also you get a free hot breakfast which saved us a substantial amount of money. Adjacent to the hotel is Joffreys bar and grill I don't recommend this the food was disgusting and over priced luckily just yards away is IHOP and McDonald's and next door to them is a petrol garage which sells beer food and snacks and just down the road from the garage is a liquor store. All in all this is my favourite hotel because of the situation we were in and the sheer helpfulness and empathy of the staff at the hotel if I could give it more than five stars I would. I would also say there is a bit of noise from the outside but this is because it is a airport hotel also each room has cable tv free wifi microwave and fridge.

"Practical and Clean"

4
03/11/2016

Stayed here for one night for my layover flight. It was near the airport but was very quiet. The hotel is beside two restaurants (iHop and McDonalds). The room was clean and tidy. The bed was huge and clean. They even provided earplugs in case you need more "silence". Good amount of supplies for toiletries and the bathroom was very clean. The staff was super friendly and helpful. The breakfast had a lot of options. I can recommend you to stay here for a short time -- but if you are going to explore atlanta, its quite far from the city.

"Best value Plus good breakfast"

5
02/11/2016

We stay for 3 nights for business trip. comfortable bed & warm welcome service. Breakfast is excellent with choices. good size table for work. There are plane noise till 11PM, so it may be a disturb for early sleepers. They do provide ear plugs though. Overall very good value & service.

"Brief Stay"

4
29/10/2016

I stayed here for less than 36 hours due to a following day flight. I found the staff to be very professional and friendly. The rooms were clean and spacious. It was also good value for money! The location was near the airport, which didn't have any repercussions on my stay. The only recommendation would be for a more 'personal' breakfast.

"Good Hotel for our Last Night in the USA"

5
29/10/2016

The hotel is well situated for the return of hire cars at the airport. After a long drive from Pensacola we were warmly welcomed by reception. Our room was excellent with all expected facilities and a great walk in shower. Joffreys Bar and restaurant is immediately outside the front door and serves great margaritas. Also in the same building as Joffreys is an IHOP Restaurant. We enjoyed are one night here as the compact site offered everything we needed for our last nigh before our flight home.

"Convenient and good value"

4
28/10/2016

The hotel is a bit outdated but clean. The bed was very, very comfortable. Everyone on staff was always polite and helpful. The airport shuttle runs every thirty minutes during the day, and on demand after 4:30 or so.

"Good airport hotel"

3
25/10/2016

Useful location but we found it noisier than other airport hotels - maybe because the rooms have tiny balconies and therefore a patio type door that cannot be as soundproof as a well fitting window. The bed was comfortable and the room clean, reasonably spacious and had all the necessities. The breakfast had quite a good choice but more types of jogurt would be nice.

"Good Nights Stay :)"

4
24/10/2016

My family stayed here for 1 night. We checked in really late. Our room was ready and clean. This was perfect for 1 night stay. Rooms were clean and breakfast was good. Bacon yummmmy!!!! Only pros was the hotel parking Front desk was very nice and accommodating. Our room was provided with ear plugs, im guessing some rooms can be noisey.

"Very comfortabel hotel"

5
23/10/2016

Very comfortabel hotel near airport. Fine and big rooms, fine breakfast and good service. Nothing to complain about. Shuttle service is great. Drops at domestic where you can find the Amtrak that connects you for 3 dollars to city center. One single call is sufficiënt for pick up. Also after arrival at the airport.

"close to the airport"

5
23/10/2016

we needed a place close to the airport because our flight left early so I wanted a fast and rush hour free drive to the airport by the way the hotel also offers a shuttle service. We left at 7 am and 10 minutes later we dropped our rental car off at the car center. Of course that close to the airport there is noise but ear plugs are provided in each room so I had no trouble sleeping. Breakfast was good and the hotel is located very close to freeways 75 and 285. I would stay here again.

"Not for light sleepers"

3
21/10/2016

located directly adjacent to ATL airport runways. very noisy. bed was a rock. staff was super nice and professional. breakfast was okay. airport shuttle was nice. blah blah blah blah it wants me to write more words.

"STAY AWAY"

1
19/10/2016

By far the worst shuttle service I've seen, and I travel for a living. I recently missed a flight because they didn't pick up when promised. Average wait time is 45 minutes, and you usually have to call the hotel three times because they keep forgetting about you. Every other shuttle comes and goes twice while you'll sit and angrily wonder if the driver is asleep somewhere. Do yourself a favor and stay somewhere else. Because they are so bad, I am petitioning my company to permanently drop them.

"first time to Atanta"

4
19/10/2016

Nice large room with refrigrator, microwave, coffee maker. Loved the spacious walk-in shower. Was worried that plane noise would be a problem but it wasn't. Hotel does provide earplugs just in case you are a light sleeper. Breakfast selection had all the usual items. Front desk staff very friendly and upbeat.

"excellent for air travel"

5
19/10/2016

Hotel was comfortable, even the bed! Close to airport, easy to return rental car from there. Nearby places to eat (must have car). desk staff helpful with directions. Helped get internet connection for me.

"Not up to usual standard"

3
14/10/2016

Being a Rewards Member, this was not up to the standards I've come to expect from BW. There was a large circle of hair in the shower, the towel rack over the sink was coming out of the wall, the hair dryer would barely stay is it's holder (and fell out on to the counter several times) and the pillows were the hardest I've ever come across. The front desk was polite and stated they would take care of the problem before the next customer, as I did not advise them of the problem until check out. Also, the light control was not good, as there was a white halo around the drapes all night long but this is a problem with most hotels.

"Large Room!"

4
14/10/2016

The room was large and clean, overall. However there was this blue, sticky gel smeared all over the light switch to the bathroom. In addition, the shower curtain was very short and barely kept the water in the tub. Despite the location near the airport it was relatively quiet.

"Lyndon- the shuttle driver is actually a Concierge"

5
12/10/2016

He was great and had excellent customer service to include helping me plan a day trip around Atlanta. He was very kind and patient! Rooms were updated and clean and shuttle arrives 24 hours a day and is free.

"Very nice stay"

4
11/10/2016

Had to get up at 3 a.m. Take shuttle at 3:30 a.m. for 6 a.m. flight. Booked hotel because of the shuttle; everyone very nice, alert, and helpful. Room just right. Joffreys Bistro perfect across driveway. Will use again. Even plane noise minimal.

"Great experience"

4
11/10/2016

The comfort of the room and the beds were excellent; the room was very, very clean. We were able to hear planes taking off and landing at the nearby airport, but this was expected when I booked the hotel; the noise level was not enough to impede our sleep; the hotel did provide ear plugs just in case. I would stay here again.

"***"

5
10/10/2016

Very close the airport and They have shuttle service from airport..... Just little noise Other then that there is nothing wrong.... Safe,microwave,tv..... Bathrooms are big enough... Room are ok..... If you have to sleep,instead airport this hotel is very good choise.....

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you so much for taking the time to let us know about your stay with us. We appreciate your feedback and are glad to see that you enjoyed your stay with us. We hope to see you back again soon!

"Waiting for Airport Pickup"

3
10/10/2016

Called because Hotel was not on airport auto hotel guide. Went to zone 3 after stumbling around and asking where is zone 3 which is not 3. Called and was informed that driver was on the way. Called again after 30 minutes, stated driver was leaving now. After over 1 hour off we went Checked in and the found out that they would transport and pickup at nearby eating place. Good breakfast and the transported to airport. Transport is on a 30 minute.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Perkadventures, Thank you for taking the time to let us know of your experience with us. I apologize for the inconvenience of the wait you experienced with the shuttle service. Would you mind contacting me directly so that we may discuss this issue further? My direct phone number is 404-479-1111 and my email address is [email protected] I look forward to hearing from you. I do hope that we get the opportunity to service you again in the future. Thanks again.

"Pleasant"

5
08/10/2016

The hotel has everything necessary to have a pleasant stay. The bedroom has a little microwave and a small fridge. The parking lot is free, but it is almost always full. The hotel is close to the airport. It is beside a McDonald's and the Wendy's is just about 50 steps further. The breakfast is included. The price is good.

"Spacious room with lovey view of the airport"

4
04/10/2016

This hotel has shuttle bus service from Atlanta Domestic Airport, they were very prompt to send the shuttle in after 2pm. From 5am - 2pm, they run on a 30 min interval. I requested for the room with the airport view, could practically see planes taking off right infront of you. The room was super spacious with a king bed and business desk. For some, the airplanes could be quite a bother, but for me, even with a room facing the airport, with the aircon on, I can't hear much sound. There isn't much near the airport, just McDonalds, Wendy's, a gas station mart nearby and an iHop right infront of the hotel. I stayed for a night to catch a flight out, which is really very convenient. Breakfast was interesting, I get to make my own pancakes!!

"Just a weekend to breathe! "

4
04/10/2016

My husband and I came from Birmingham just to get away for a few days on a budget! The room was nice and spacious, conveniently located to downtown. Everyone was really nice and the cookies in the evening were great! The IHOP was perfect and quick however the McDonald's were horrible! I can't wait to return to stay at this hotel again! I also enjoyed watching the cars at Porsche place and also watching all the planes land and take off! I would definitely recommend this hotel it was perfect!

"JUST RIGHT FOR US"

4
02/10/2016

After a long tiring flight, we appreciated very much having only a very short wait before being whisked off to the hotel in the shuttle bus. Our room was comfortable, clean, quiet and spacious. Reception staff were warm, welcoming and very helpful. We had a long layover but were able to make good use of the time courtesy of the complimentary shuttle to the airport station. This enabled us to get to downtown Atlanta easily and visit the beautiful Botanical Gardens. We are planning to return to this hotel on our way home..

"Great value!"

5
01/10/2016

Great place to sleep and close to airport with a reliable shuttle service. Don't expect the immediate surrounding neighborhood to be visually appealing, because it's not. Joffreys restaurant next door is exceptional. The IHop next door is adequate. All staff I encountered were exceptionally hospitable.

"Sales Meeting - Great Stay"

4
28/09/2016

In a major bind when our business meeting and 15 rooms were bumped because Microsoft and Beyonce were in town, the Best Western Plus Airport-East stepped in an saved the day. The location was convenient to sales people traveling from all over the Southeast and the provided shuttle was a bonus. Sales Manager, Angela Simeon went above and beyond to make it work for our group. The conference room was well appointed and staff worked hard to provide us with AV and power for our needs. The assorted candy was a big hit and we had plenty of room to spread out 24 people for all of our activities. Angela checked on us regularly and it gave me a lot of peace of mind. Check in went very smoothly and our guests were very happy with their rooms. There were even ear plugs provided which were meant for our proximity to the airport, but I didn't hear that anyone used them as the rooms were quite comfortable. Located conveniently by the interstate, travel to Buckhead was about 35-40 minutes at 5:30 PM which is much quicker than we expected. For a quick bite, don't miss out on the Original Chicfila located a very short drive away. We were also very pleased with the cafe & lounge located on site. After meetings all day it was a comfortable, friendly place to unwind and everyone was very accommodating. I will also compliment Chantay and Anita. Chantay handled most of our check ins and was friendly and quick. Anita was very helpful when we realized someone had left a credit card at the lounge. She not only went above and beyond to locate it, she called me followed up to make sure we could make arrangements.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Hello Natalie C! Thank you so much for taking the time out to write such a great review for us. I am glad to see that Angie and the rest of our staff went above and beyond to help with your business meeting needs at your time of need. I will make sure that everyone reads this review so that they are aware of your satisfaction. I do hope that this is the beginning of a new working relationship between NaturChem Inc. and Best Western Plus Atlanta Airport-East. If you need any assistance in the future, please feel free to contact us and we will be more than happy to assist.

"Clean, comfortable and close to airport"

4
26/09/2016

Room was very roomy -- the shower was extra large with no bath tub to step into. Everything was very clean - room nicely furnished. Breakfast was OK -- typical hotel breakfast... nothing special. Very convenient to airport. Some noise from road and runways but not enough to interrupt sleep.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Hello gg17! Thank you for taking the time to review our hotel. We appreciate your feedback and are glad that you enjoyed your stay while you were here with us. We hope to see you again soon.

"Perfect location near Atlanta airport"

4
22/09/2016

Chose this hotel due to it's proximity to the Atlanta Hartsfield Jackson airport. The room was clean and the staff very friendly. I even got three complimentary bottles of water when I just asked where I could purchase them. So top service! Did not have any problems with the sound of the planes.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Hello Jeroen D! Thank you so much for reviewing our hotel. I am glad to see that enjoyed your stay with us and that our staff was accommodating to you by providing complimentary water upon your request. We look forward to your next visit with us!

"Close Proximy To Airport Runway"

4
17/09/2016

Although this hotel is nice, it is too noisy due to its close proximity to one of the airport runways. This is the biggest disadvantage, in my opinion. To alleviate this problem, the hotel provides ear plugs, which helped a lot. The gym in the hotel has very modern equipment, and the swimming pool is quite relaxing, shaded by a tree line bordering the next property. This hotel seems to be an older building, but the rooms are very large, clean, and nicely decorated. The staff are very courteous and hospitable, always looking for an opportunity to make your stay comfortable, and airport shuttle is available at regular intervals. The location of this hotel is very good, especially if you desire to stay close to the airport, which is only about 12 minutes away. It is also very close to the freeway off-ramp, making it easy to get to different parts of the city and beyond. There is an IHOP restaurant within the premises of the hotel, in addition to another restaurant/café and a bar. There are also numerous standard and fast food restaurants in the area, including a McDonald's next door. There are a few shopping malls in the area, including the Southlake mall, which is only 12 minutes from the hotel. Overall, I had a very good experience.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Hello Mr. Ubong E, Thank you so much for taking the time to review our hotel. I am glad to see that you enjoyed your stay here with us and that our staff was very accommodating to you. We have just recently undergone a renovation and are glad to see that you enjoy the improvements we have made as well as the convenience of our location to the airport and the city. We do hope to see you again on your next visit to the Atlanta Area. Thank you!

"would book again"

5
15/09/2016

Noticed the high marks in reviews and decided to try it out. Easy to book and find, staff on the ball, quick checkin and out, expected food services, great restaurants conveniently around with good food choices, clean! A breeze of a stay, no complaints. Will book again.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Wowsy! Thank your for your kind remarks. We appreciate up you taking the time review our hotel and are glad to see that you enjoyed your stay with us. We look forward to seeing you on your visit!

"Right off the highway, IHOP in parking lot!"

4
13/09/2016

Staff was excellent! With the air conditioning on I never heard a plane go by. Comfortable beds. Great place to stop on I-75 heading toward Florida. On the south side of Atlanta so your past the traffic heading south.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Barbara K, Thank you for taking the time to review our hotel. We are glad to see that our staff did an excellent job in assisting you during your stay and that we were conveniently located for your needs as you traveled to your destination. Feel free to give us a call if you need assistance with making your next reservation with us. We look forward to seeing you again!

"Nice stay and view"

5
10/09/2016

We stayed for two nights. The room was large and had a tiled big shower. There is a mini fridge and microwave, coffee maker, iron and board, desk and small balcony you can walk out on. I got a 9th floor room facing the airport and it was fun watching the planes take off and land. They provide you with foam ear plugs but if you get a high floor, the noise is minimal. More noise comes from the busy street and the train tracks across the street. The breakfast includes eggs and meat as well as waffles, bagels, muffins cereal yogurt Etc.. I would stay there again.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Jill Y, Thank you for the kind remarks regarding your stay with us. We appreciate you taking the time out to do a review for us. I am glad that you enjoyed your room view of the airport runway as many of our guests do along with our newest amenity to our hotel rooms, the ear plugs. Please feel free to contact us directly should you need assistance with making your next reservation.

"Love This Place"

4
10/09/2016

This is my favorite place to stay when I am in Atlanta. Friendly & Helpful Staff. Convenient location. Awesome views. Great value for the money. What more could you want!!! Would recommend that you give this place a try.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Dear Carole P, Thank you for taking the time to review our hotel. We are glad to see that you enjoyed your stay with us and that you will return to see us again in the future. Please feel free to give us a call with assistance to place your next reservation.

"This hotel seems to be confused"

3
06/09/2016

We were visiting the new Porsche Headquarters and this hotel is extremely close so we went out of our usual hotel comfort zone and booked it. We were kind of taken aback to see security guards in the parking lot...hence a iffy area? It was a holiday so everything was closed and we never did get to see what was around. I say the hotel is confused because parts are terrific and parts need attention. It doesn't seem to know what it wants to be. If everything was kept up like the lobby restrooms and cafe it would be great. Unfortunately tiles are loose and/or missing from around the elevator and there are dozens of areas that need paint touch ups.And, wouldn't it be nice if the cleaning crew didn't splash dirty floor water on the bathroom door bottoms? The room was a good size & had a refrigerator, microwave (nice touch) and coffee maker. The walk in shower was a nice surprise and the bedding was fine. They give you ear-plugs since you are right next to some of Hartsfield's landing strips. We did ask for a room overlooking the Porsche practice track but didn't end up with one. The staff was pleasant and helpful and they call you after you get settled in your room to check if there are problems.Our a/c wasn't working but someone came right up and corrected the problem. They offer free breakfast but it's always the same old, same old except here the biscuits were so hard you couldn't bite into the bottom. There is an i Hop right outside of the hotel door as is a (what looked like) nice little place for lunch & dinner. I can't say this was a bad hotel but I can't say it was great either. Maybe it's all of the dark carpeting and furnishings but it just didn't scream clean & bright. We checked out after the first night and went to one of our go-to hotels but if you are there for business and only there for sleeping it's an ok choice. All of the other hotel chains are on the other side of the airport.

"One night stay"

4
02/09/2016

Not a bad place to stay. Rooms are cozy. They have balconies overlooking the airport. Prices are fair. Would stop and stay again. Free complementary breakfast. You get to see the jets take off from the airport.

"Nice place"

4
01/09/2016

The staff is very friendly and helpful. Looks like new carpet in the corridors. Breakfast was good. The rooms could use some updating. But all in all descent. Nice there was security in the parking lot when we arrived, although there are many signs that say they are not responsible for the parking lot.

"A Very Pleasant Place To Stay"

5
01/09/2016

upon my late arrival to this facility I was greeted by warm and friendly personnel. They were smiling and engaging, which made my trip more pleasurable. The room was very clean and comfortable and the bed just awesome for resting. The halls were wonderfully spotless and adorned with good taste. I will certainly be a regular when I am in this part of the south again.

"Home away from home"

5
29/08/2016

A place were you receive the worth of your money starting from the Driver that picks you up from the Airport to the receptionist and house cleaning staff. Conducive environment with discount from neighboring restaurant when you identify yourself as a guest from the Hotel.

"A good deal in Atlanta"

4
28/08/2016

Had the same good experiences as Justsaygo13 (even stayed on the 10th floor and watched the planes coming in)! I did try the restaurant right across from the hotel and it was good too.Really loved the fact that I could take the shuttle to the airport, then catch the Marta (light rail transit) downtown instead of driving there.

"Hotel close to airport"

3
28/08/2016

Easy to find, located in convenient location for travelers by air. Shuttle bus service. Clean, large rooms. Convenient bed. Professional staff. Reasonable breakfast. Working hours of swimming pool makes it unusable.

"great stay"

4
23/08/2016

very satisfied with my stay and hopefully will stay at this location again. great view of airport and location and ease to access highway systems. Bar and grill next door helps and IHOP is just across the parking lot. Parking is very good and so is the security. Nice pool and poolside.

"Great place to stay - very good value!"

4
22/08/2016

The hotel is located right across the road from the new Porsche Facility. I have stayed here many times over the past 18 years. It is much nicer and modern now. The rooms are a good size with very good work area's. The balcony is small but no reason to go out there. Beds are very comfortable. Overall the rooms are inviting. WiFi works very, very well - you need to get the password at check in. Bathroom is very nice with a hot, powerful and spacious shower. Even with planes landing / taking off very close and the interstate right there the rooms are quiet. Breakfast is buffet with many, many choices - hot and cold. The coffee is pretty so la la but it is available 24/7. The hotel has 2 elevators, lots of parking and a very friendly and helpful staff. There are eating options with in walking distance. The hotel has a shuttle bus to and from the ATL airport running each 1/2 hour. For sure I will continue to stay at this hotel!

"Nice hi-rise near the airport"

4
20/08/2016

Stayed two nights at this hotel. It was the end of a road trip for us, but we did turn in our rental car early and use the shuttle to the airport for convenience. We were on the 10th floor and it was actually enjoyable watching the airplanes come in so close! The noise was not a factor (we were facing the interstate). The king bed was very comfortable, and the room has a fridge, microwave, and coffee maker. Breakfast was okay, just the usual but the breakfast area is very large and updated. Didn't use the pool, but it looked very nice. If you don't have a car, there is an IHOP right there within a few steps and another cafe that looked good (menu in the elevator) and McDonald's next door. Down the road there are more restaurants, and fast food, but you would have to have a car. Wendy's, and a Chick Fil A (historic one I think) are there, plus some others. The area looks like it has hopes of being better, but I've always known the airport area is not the best area to stay in Atlanta. The hotel has security outside at night for parking which is good, and across the street is a beautiful Porsche driving experience facility. To sum it up: Nice place to stay, hotel has been renovated and the rooms are really nice; I even liked the shower with no curtain. There are a few details that could use attention, but Atlanta hotels are expensive and this one has value. I would stay here again.

"Still resisting to renovation...."

3
14/08/2016

Pls. renovate your old hotels... Pay attention to cleaning. You've the best wifi service in your every hotel. Pls. add different kind cheeses to your breakfast service. The density of coffee is pour. You can not taste coffee. It is like hot water.

"Good 1 night stay"

5
14/08/2016

We choose this place as it was close to the airport and offered 24/7 shuttle service. The check in was a good and easy experience, we were a group of 6 rooms so this was a pleasant surprise. They offer complimentary BF however we did not get to enjoy this as we left for the airport at 3:30 AM. Shuttle service is great, we coordinated with the driver the night before so he was ready and waiting for us (15 people). If we ever fly thru Atlanta again we would definitely stay here again. The rooms are okay size but the beds are really comfortable. The hallways and the elevators could use a renovation but are not horrible to look at.

"Not a bad place to get stuck"

4
09/08/2016

I got a voucher to stay here during the Delta airlines outage. Stranded passengers swarmed the hotel, but the front desk staff remained calm and courteous. I had to wait a bit, but once it was my turn the check in process only took a minute or two. They had set some free toiletries out on the front desk for anyone who needed. My room was large and clean and the bed was comfortable. The room I was given came equipped with a fridge, microwave and coffee maker. I only used the coffee maker, which worked fine. The coffee kit included 2 powdered non dairy creamers, 2 sugars and 2 sweet and lows. There is also a good sized tv with cable and HBO. The bedside lamps each had two outlets good for charging. The bathroom was also sizeable. there was Pantene shampoo and conditioner as well as a bar of soap in the shower and on the sink. I think there may also have been a shower cap. There was only 1 wash cloth, 1 face towel and 2 bath towels. The major drawbacks were the AC and the noise. the AC was a wall unit - it was hard to maintain a comfortable temperature (change it a degree or too and it was too hot or too cold after awhile). As far as the noise, the hotel is close to the airport so you can hear flights taking off and landing, and also has thin walls so you could hear some noise from the next room. They actually have complimentary ear plugs placed on the nightstand for light sleepers. I was ok with the noise, but I can see it being a drawback. I took the free airport shuttle at 5:30am. The shuttle runs 24/7 every 30 minutes on the hour and half hour. It was crowded largely due to the Delta problems but the driver was prompt and courteous. While I was waiting I enjoyed an ok complimentary coffee and glass of ice water available in the lobby. Breakfast is free but was not yet being served (I believe it opens at 6). There is an IHOP just across the parking lot. There is also a place called Jeoffreys Cafe that has a bar and food available for dine in or take out, but when I called to order take out they were so busy they left me on hold for 3 minutes by just putting the phone down on the bar. I then tried to order online and no one acknowledged the order so I canceled it. Again, I believe this was due to the larger than average crowds because of the Delta issues but I would not rely on Jeoffreys for take out if you are staying at this hotel. All in all this is not a bad place to stay if you need clean, efficient accommodations near the airport. I would stay here again.

"Alright trip."

4
05/08/2016

One of the guest service staff members often seemed to be pre-occupied. Also, the coffee machine had in my room did not work and I had to have it changed four times before a working machine was delivered the next day by housekeeping.

"Beware"

1
04/08/2016

I often stay at BW and have never had issues until this stay. Our iphone 6 was stolen from the breakfast room, and there was police action outside the room in the night. Be aware of this if you book. I wish I had known. Otherwise the hotel was fine.

"atlanta plus south"

5
01/08/2016

vary nice if u can sleep thru noise ask for a room facing the airport we watched the flight taking off and landing was a difrant experiance. they do provide ear plugs to help the only time it got noise was in the lateevening and in the morning around 6am during the nite was fairly quit. overall good stay will be back

"Great Staff"

4
25/07/2016

Really enjoyed our stay. The staff was helpful and very courteous. The room was big and clean. Bed was comfortable. Breakfast was good but wish there was more fruit available. I would stay here again when visiting Atlanta again.

"Not my favorite place"

3
18/07/2016

This is an old building with that old building smell, needs some updating. It was an easy on and off of the highway, staff was friendly. There was no trash can in the bath room and no biscuits for the sausage gravy.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you so much for letting us know about your experience with us. I am sorry that you did not enjoy your stay with us while you were here. By telling us what you liked and did not like helps us to make improvement to better serve our guests. I do hope that you would return to stay with us and give us another opportunity to provide you with a great experience.

"Good Hotel"

4
17/07/2016

Good, convenient and across from the Airport. Clean hotel and courteous staff, nice workout room, pool, secured parking, and good value for the money, with many restaurants and cafes around. Not to mention, a hearty breakfast every morning.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you so much for taking the time to let us know about your stay with us. I am glad to see that you enjoyed your stay with us. We hope to see you soon on your next visit.

"Simple, affordable, overall nice!"

4
16/07/2016

Stopped here for a halfway point on our trip to Florida, $120 a night made things a great easy price for Atlanta, airport is VERY close so nights may get loud, they do provide you with ear plugs though. Porsche test track right across the road is so cool to see, watched for the first hour non stop as cars flew by on the track. Coming back on the way home. Clean room Nice bed Not the best view but it's something... Nice staff Affordable Nice hotel overall! (Decent pool!)

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you so much for taking the time to let us know about your experience with us. I am glad to see that you had an enjoyable experience with us. I am glad to see that our newly added room amenity (ear plugs) came in handy for you during your stay. We try our best to do everything possible to make our guests comfortable while here with us. I look forward to seeing you on your next visit.

"Well rested"

5
16/07/2016

Had a great stay at this hotel. The room was quiet with very comfortable beds. Upon rising was able to get a little cardio in at the gym before a nice hot breakfast... thanks to the staff at BW for a night well rested.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for the opportunity to be of service! I am glad to see that you enjoyed your stay with us and hope to see you back soon. Feel free to give us a call at the hotel directly and we will be happy to assist with your next reservation.

"Don't Believe Them!"

2
15/07/2016

Booked the room to specifically drive up from South Georgia for a fight to Ireland. Was told that they had shuttle services to the airport in Atlanta and we could leave out vehicle parked at the hotel during our trip. Upon Check-In I was told this was not true and the park and fly program has been suspended for a year. Well...not according to their advertisement on the internet through various booking agencies, Google, and their own in-house free WiFi...see the picture! Will not stay at this hotel again. Poor communication cost me a nights stay and now I have to go and secure parking elsewhere...thanks Best Western.

Meesha A, General Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to let us know about your experience with us. I want to personally apologize for the inconvenience that you experienced with miscommunication of the parking program. It has been temporarily suspended due to some work that we have planned for the parking lot. This should have been communicated to you properly at the time of your reservation and I do apologize that it was not. Please feel free to contact me directly if there is anything that I can do for you. My email address is [email protected] and my direct line to my office is 404-479-1111.

"3 day Atlanta family Reunion"

2
13/07/2016

July 2016 my second visit to this hotel, this time around I was disappointed!!!!!!!! The Front desk people are so impersonal, almost as if you are bothering them to do there job. When I stayed at this hotel before they were so friendly, Guess they no longer work there wouldn't fit the mood of the other staff.We were lucky if our cleaning lady even came in to clean our room and pick up the towel off the floor. The breakfast at the hotel is ok you might be better off walking across to the dennys next door. The only enjoyment I got was from their gift shop the people who run that place are very friendly and helpful with a wonderful personality. oh the security guard in the car makes you feel more creeped out than not having one at all. Don't think I will be back. Sorry Best Western

"Very comfortable"

3
07/07/2016

I was put into this Hotel by Delta Airlines after I missed my connecting flight. It was very comfortable. I enjoyed a good nights sleep. As for breakfast they need help. Paper plates, plastic cups and cutlery. I did enjoy my waffles (made by me). No bottled water supplied in the rooms. I would stay here again as an over night stay but couldn't see me staying any longer.

"3 day weekend trip"

3
06/07/2016

Overall, the hotel was very nice. Rooms were clean and up to par. The receptionists during the afternoon/evening shift were very friendly and accommodating. The man even offered us water bottles when we were searching for a water fountain. I will say, while everything was great in the hotel, there was one problem with a person working night shift. When my sister and I went downstairs to ask for some towels, shampoo and a razor, we were treated in a very rude manner. Our room was not serviced that morning, even though we asked for it to be, so we simply wanted some towels since we had not received any. Donna, the woman working the desk, gave us a lot of attitude. She told us security would bring us the towels, and we just happened to see the security woman at that moment so we decided to wait for a minute. The security woman was very nice and we were having a conversation when Donna got an attitude with her as well and basically stormed out to get her towels to bring up to our room. We felt very disrespected and awkward in this situation. Other than this, the hotel was great, but Donna put a sour taste in our mouth for the rest of our stay.

"Typical, basic room"

3
03/07/2016

Stayed one night as a layover from a delayed flight. Basic room, small bath with shower only and one sink. Hard bed, four small square pillows. Clean, basic room....nothing special. They did have free WIFI and morning breakfast. Breakfast consisted of: scrambled eggs, sausage patties, biscuits & gravy, make it yourself waffles, yogurt, cereals and assorted pastries, coffee, tea and juices.

"Nice"

4
02/07/2016

I have nothing bad to say. The rooms were spacious, although it was a bit odd that there was no shower curtain in the bathroom. The staff was helpful and friendly. Breakfast was adequate and for those who complain about it, well....it's a free breakfast! If you want something more, there's an IHOP and McDonald's right in the parking lot! Other than that, the hotel is clean, convenient and right for the price!

"Grandson's birthday"

5
02/07/2016

My wife and I stayed two nights. We were in town to celebrate our grandson's 10th birthday at Six Flags. The hotel was clean and quiet, and very comfortable. One side of the hotel faces the airport runways, but despite the constant air traffic, we were able to sleep comfortably. I would ask for a room on the other side if we were staying here again. Very nice hotel.

"More good value"

5
30/06/2016

Good value budget hotel,they have a courtesy bus that picks you up at airport and takes you back,very convenient,clean and tidy rooms ,,a fairly reasonable buffet breakfast,very friendly staff,i only stayed one night but was very satisfied.

"GREAT HOTEL, RATES, NOT SO GREAT BREAKFAST :("

4
30/06/2016

I love Best Westerns because of their rates and the points earned towards a free stay; however, the breakfast was not the best. The bar had the usual items - cereal, waffles, muffins, juice, coffee... but, the eggs and sausage were not good at all. I suggested in my review to them to use a different breakfast item carrier.

"quick nite stay"

5
30/06/2016

hotel was helpful and made the brief stay enjoyable and got us to our morning flight with plenty of time.We have stayed at B. W. in many locations always great service. We will stay at this location again!

"Great Stay"

5
28/06/2016

Very courteous and professional staff. The 24/7 bus shuttle to the airport was a plus. Very clean, breakfast was outstanding. This was our first stay here and we would most diffidently stay here again.

"Close, clean and convenient!"

5
28/06/2016

Great value, clean, and overall exceeded our expectations. Every one of the staff we encountered had a smile on their face! Front desk manager Delores was a treat; immediately gave our anxious teenage son the wifi password without asking! Room was spacious and comfortable, and breakfast was great! Lots of choices! Only complaint: we missed out on the cookies in the afternoon! :(

"not a good place for families, but fine for business traveler"

3
27/06/2016

the hotel delivered what it promised with free airport shuttle, free b-fast and good check out service, but the details that we needed were lacking. No coins available for laundry in the guest area or at the front desk. Pool closes at 9pm which too early for traveling families that arrive in the evening.

"First stay!"

5
20/06/2016

very clean inside and out, spacious room, easy asccess in/out close to express way,number of breakfast selections good and well stocked, good price for quality, close to downtown without paying higher prices

"Clean, comfortable, convient"

5
20/06/2016

This place is awesome. Check-in and out went smoothly. No disturbances and breakfast was ready on with a variety of choices to choose from. My room was very cool and clean. The view was wonderful. I will definitely use them again!

"Exceptional"

5
17/06/2016

Everything about this hotel was exceptional the décor, the staff, the room, the location, the view, and the location. The entire experience was unbelievable we checked in around 2:30am the staff was very pleasant, alert, and funny. I was surprise to see the manager being hands on during the check-in process. When we went to check out the front desk personnel stated that the only thing that we had to say was good-bye and I thought that puts a new meaning to express check-out.

"Not so good."

2
13/06/2016

Everything was OK until time for bed. After traveling all day arriving late and looking forward to a good nights sleep we rolled back the blankets and were shocked, the sheets were filthy and there was dirt on the sheets a double whammy. Called front desk told them of the disgusting sheets, they offered another room but I had to go down to the desk to make the change ( already in my bed clothes ). Had to pack everything up and tote it to a new room. I wonder if the sheets were never changed from a previous guest?

"Good location and price "

3
03/06/2016

We came to Atlanta to catch a game and hit some sights. We drove but the airport is right around the corner. Th service and staff were fantastic. Everyone was polite and friendly. The breakfast was just eh. They had make your own waffles and they were ok. Juice milk coffee instant grits and oatmeal. There was sausage patties faux eggs and gravy. None were appealing at all. The room- beds were comfy. Plenty of towels. The shower was ok. It didn't feel super clean. There were some marks on the wall and there are no balcony access on the 7th floor (which is fine with me). Small fridge and microwave included. The tvs are not of great quality. There is a ihop in the parking lot and McDonald's also. I felt safe staying here. I would stay again due to the close proximity to downtown and other places. All about 10 miles away.

"Great family fun and memories! Planes, trains, and Porsches."

5
03/06/2016

We stayed here with our grandmother to make it easier for her to make an early morning flight. I chose the hotel because I saw it was near the airport and we have had great experiences at every other Best Western Plus we have stayed at over the past couple of years. Little did I know I was checking something off our family bucket list! - staying in a hotel with view of the runway and not only window views, but balcony views! We stayed up late enjoying watching and listening to the planes come into Hartsfield. The hotel also sits across from the Porsche Experience Center and we could see drivers race around the track from our balcony. Wanted to visit the museum they have there, but you have to call ahead to make an appointment. Bring binoculars for better/more fun views if you have kids. The hotel was beautiful, clean, and the rooms more spacious and better-appointed than we expected. The breakfast was great, and the airport shuttle was exactly what our grandmother needed - she preferred to use that service rather than have us drive her and park, walk, etc. We enjoyed the pool and loved our first Dwarf House restaurant experience just a few blocks away. Every staff member we interacted with was cheerful and helpful. Beds were comfortable the way we like them. Great A.C. in the room too. The only thing that could be a down-side for some is the noise of the airplanes and the passing trains. We love that stuff though, and consider it a plus.

"Best value in comparison"

4
01/06/2016

Hotel is located away from most restaurants, but close to the highways and airport. The rooms are standard with the usual amenities. Pricing is best for average families and guest profile is representative of it. There is reasonable security and expect limited parking on weekends with the IHOP customers adjacent to the hotel. Two fast food restaurant is within walking distance, McDonalds and Chick Fil A. There is also a Laundry Mat and Food store/ convenient store near by. If you are on a budget and expect some comfort for your family then try the BEST WESTERN. 301 Central Ave, ATL GA.

"Nice stay close to Lakewood"

4
30/05/2016

This location is convenient to downtown Atlanta, the airport and Lakewood Ampitheater. The room was clean and comfortable. Check-in was a little slow but it was a very busy night. We were in town for a concert and this hotel was very close to the venue. The only issue was someone pul some one set of the fire alarm at 5 a.m. (Not the hotel's fault) But, there was no alrm in the room it'sself, just in the hall ways and it was not very loud. Could be an issue if there was an actual fire. Overall a very good stay. i did not get up in time to try there breakfast, maybe next time.

"Home away from Home"

5
28/05/2016

This location is a five star in my book. The staff were so pleasant and helpful, the rooms were so comfortable, and the breakfast was fresh and hot. I have never traveled in Atlanta before, but knew any Best Western is a sure bet for excellence in comfort and value.

"Grest stay as always. "

5
26/05/2016

This is my wife and I's third time staying there and every time they are always nice, rooms and facilities are clean. Great stay. We Will be staying there again next time we are back up that way. Another plus is Ihop is in the parking lot of the hotel!

"Excellent "

5
20/05/2016

We have stayed at Best Westerns across the US and this one is definitely among the top. Very nice rooms and the customer service was the icing on the cake! Excellent care in check in and out. Wifi is fast! Great quality breakfast and everything very clean. Gift shop on site too!!!!

"Nice place to stay"

4
17/05/2016

It was clean and the staff was very professional. The staff offered a king sized bed and a room on the 5th floor because they took into consideration that we were traveling with an infant. That was very nice of them. The breakfast was nice. There was other venues in the area as well. The hotel is located not too far from the airport and not to far from the down town area. Over all we had a wonderful stay at this hotel.

"Not one of the best Best Westerns"

3
16/05/2016

Chose this for an overnight stop in Atlanta. The room was large and comfortable and the the shower and towels very good. The room was a bit noisy - I was woken up a couple of times by the train whistles. However we did find the breakfast almost inedible. The shuttle service was tricky. I emailed the hotel to say I was arriving from Heathrow, London, and their instructions were to go to zone 2, but omitted to say this was at the domestic terminal and you need a free shuttle to get you there. This takes about 15 minutes, and then there was a 20 minute wait for the BW shuttle, which then drives pretty much back the way we had come for another 15 minute. So the whole operation took the best part of an hour. They did take us straight to the international departures the next morning, which did take less than five minutes.

"Best Western Plus-Atlanta"

4
12/05/2016

Stayed here overnight, our fligjt got in too late to drive off. Great hotel lovely lady at reception, reasonable rates and a handy bar over the road. Breakfast included, filling but not gourmet If you arrive at ATL international, get the free shuttle to the domestic terminal from Stop #3 and use the courtesy phone, they're there in fifteen minutes. Conversely the free shuttle back to the airport leaves rhe hotel every thirty minutes and will drop you off at the car hire central (Avis is on the third floor) Very good

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and were able to use the amenities. We hope to see you soon again!

"Georgia Florida Vacation"

4
12/05/2016

We came from Alaska and were amazed at the value and customer service we received at this hotel. Best Western Plus is a great place to stay and had many fast food restaurants close by. It's not too far from some trendy restaurants and had a great bar/restaurant on the property that served very good food. I highly recommend this hotel.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us especially the value and customer service. Our staff takes pride in the service they provide. We appreciate your recommendation and hope to see you soon again!

"Bring earplugs"

4
11/05/2016

I chose this hotel for its proximity to the airport. That is a plus, but it is also very close to the interstate and an exit, a railroad track, and the runways. I was only there 2 nights, so it wasn't a huge deal, but it was noisy. There isn't much around the hotel either, so plan to drive to meals (McDonald's and IHop in walking distance).

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your candid review. We are pleased to know you enjoyed your stay and the convenient location close to the airport. We hope to see you soon again!

"Quick and clean overnight stay"

4
03/05/2016

The only reason I took a star away would be because of the location. We arrived at midnight and could not see any of our surroundings. There was parking lot construction going on making it difficult to manuever at night. Since we couldn't see our surroundings, we could not tell how safe it seemed but there was a security guard. Hotel is right off interstate ramp and by airport so you can hear noise at night. But the breakfast had a great variety and the bed was comfortable and the rooms were clean. A mini fridge is always a nice extra too which they had. Lobby and rooms were modern and updated. So overall a solid 4 stars especially for a quick one night stay outside of Atlanta.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are happy to know you enjoyed our breakfast, comfortable beds and clean rooms. We hope to see you soon again!

"Staff makes this worth it!"

5
26/04/2016

The staff at this location were so professional, extremely friendly and helpful. The free continental breakfast had a spacious dining room and well laid out arrangement. Shuttle staff was also very friendly. Having an IHOP right next door was nice after a long flight!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. Our staff takes great pride in the service they provide, so we value your feedback. We appreciate your patronage and we hope to see you soon again!

"Good size room, great location, friendly staff"

4
24/04/2016

A short shuttle ride from the airport. The hotel has large rooms an included breakfast and the staff was very helpful. If you are planning on visiting the sites in downtown Atlanta, I would recommend you leave the car at the hotel. Take the shuttle back to the airport and board the MARTA train to downtown. Avoid the traffic and paying for parking. MARTA is $2.50 each way and worth it. We got off at the Peach tree stop and walked to Centennial Park, Coca Cola, Aquarium, CNN, Football Hall of Fame. We returned the same way or there is a station near CNN to transfer. You can also disembark at this station and catch the street car ($1.00 each way) that will take you to the Martin Luther King Center. Great way to get around the city. I would even recommend flying into Atlanta, take the shuttle to the hotel for the night and then return to the airport and rent your car the next day if you are leaving town. Saves 1 day rental fee and do the same at the end of the trip if returning to Atlanta. There is an IHOP restaurant on the property, a McDonald,s a few feet away and a restaurant named Joffrey's which serves good food. A convenience store is a hundred yards down the road. All in all a great location to stay if you are visiting Atlanta. I would ask for a room not facing the airport runways. It was very noisy even with the door closed. On our return trip I asked for a room facing the pool on the back side of the building and I didn't hear the airplanes all night long.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"Ok for overnight stay"

3
21/04/2016

Used this hotel as near to I20 and arrived into Atlanta late in the evening. Staff were pleasant and lobby was modern and clean. Bedroom was a decent size, with comfy beds however the room was tired and needed some tlc! Was advised by airport staff not to venture out as locality was not good. Breakfast was good. Overall it was ok but I would not use again as over priced for what you got

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We look forward to seeing you again at our hotel!

"Close to airport. Very nice staff"

4
21/04/2016

Really close to the airport and the staff are very helpful. The breakfast is simple. Lots of bacon and eggs. I stayed here arriving late in the evening just to get some rest before I flew out. Everything was great. I could hear plains and highway traffic/amublances in the evening, but other than that it was a great stay. Good value.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us and we hope to see you soon!

"Close to airport "

5
20/04/2016

We chose this hotel as starting point for our vacation. The rooms were spacious with a small balcony and very clean. Beds were very comfortable. Breakfast was as usual in the US for this kind of hotels. Our room was located with view to runways and the highway/interstate, therefore very loud due to heavy traffic. However this was known to us. I'm a planespotter and therefore I had explicitly asked for such room. Due to the fact that we rented a Ford Mustang for our 3 weeks trip with limited space in the trunk we put all our belongings from 2 big suitcase into smaller sport bags which are easier to stow and could leave the suitcases for 3 weeks at the reception. Very nice receptionists :-) So we will be back in a couple of days however asking for a more quiet room.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us and our staff was able to make your stay more comfortable. We appreciate your patronage and we hope to see you soon again!

"Best value for what you get!"

4
18/04/2016

For the price range this hotel is definitely the best choice, it is clean and refurbished. The only complaint I had was the bed at least in my room was hard and should have been updated as well as the hotel was but other than that it is the best stay for the money hands down. Great staff!!

"Great Place to rest and get to your flight early"

5
16/04/2016

The usual great Best Western experience. Clean, comfortable, friendly. The decor at this particular Best Western was, for my taste, a little strange until I got to my room. But, hey, who cares when all you need is a good night's sleep and an airport shuttle?

"Planes, Trains and Automobiles "

3
16/04/2016

This title fits perfectly because that's all you hear until you finally get to fall asleep. Lot of noise. The rooms are ver nice and spacious bathrooms. Didn't like the towels because they left white fuzzies or lint all over you. Little shady of an area too. Staff was great.

"So Far, So Good"

4
15/04/2016

The Property gets a 4 but the service provided by Angela McDowell most definitely gets a 5! She easily resolved a meeting room issue & provided perfect information when I needed a high quality reprographics job completed. With her support I know my meeting logistics are in good hands. That feels good.

"Staff nice "

4
15/04/2016

I was a little frightened when I got there. Things didn't appear to be the best neighborhood. I asked for someplace safe for me to eat and was directed to the bar right outside. Not sure if this was the only safe place or if it was owned by family. It was decent food though. The staff at the hotel was accommodating and I was very pleased with my room and the cleanliness of the inside of the hotel. Not much curb appeal. Breakfast was adequate but nothing super.

"Great Stay"

4
14/04/2016

Had a great stay overall. Quiet rooms. Clean look overall. Near Ihop & McDonalds, there's also a cozy bar a few steps away. The rooms were larger than expected, besides the basic breakfast options, I'd stay there again.

"Some good, some disappointment...hoping hotel improves."

3
14/04/2016

This hotel is a bit of a mixed bag. I notice that the reviews seem to be slightly inflated…in other words, it's not 4-star worthy, but it's not bad, either. However, if I could add half a star to my rating, I would. I booked two nights (2 different stays, so 2 different rooms) recently. Pros – it's clean and fairly recently renovated – a very big plus. It's convenient to budget eateries (literally across the parking lot from IHOP and McDonalds, and a couple of blocks from a decent family-run Mexican restaurant). It has a limited free hot breakfast (served on paper plates with plastic cutlery, but better than nothing and actually not bad tasting!). The rooms are large, typical of a hotel that has some age to it, and the staff seems very nice and quite accommodating. The beds are very comfortable (one of the best things about the hotel), the bedding is nice, and there are amenities in the room that I really like, like lots of plugs for PED's, a mini-fridge and tiny microwave oven. For those reasons alone, I will keep this hotel as an option when positioning myself for an early flight out of Atlanta Hartsfield Airport. As for the cons, the location is not convenient to the Domestic side of the airport (although VERY convenient to the International terminal IF you have a car). Despite this closeness to the international terminal, the hotel does not offer shuttle service to the international side, as the demand is higher for domestic flights. So the transfer to the airport can take 10-15 minutes versus about 5 minutes from hotels closer to the domestic side (like those clustered around Virginia Avenue, on the north side of the airport). The neighborhood is not a good place to walk, especially at night, but then again, there are not many neighborhoods on the airport perimeter anywhere that I feel comfortable walking alone at night. On the plus side, there's a security guard roaming the parking area…I like that it is an obvious deterrent to crime, and I felt safer because of it. Ok, then there's the airport noise. Yes, those rooms pointing away from the airport are better and quieter, despite the freeway on the other side, but the sliding glass doors don't block all the noise wherever you are facing. I do like that you can open them for fresh air if you prefer that to A/C, but wish the resultant noise weren't as bad. Oddly enough, the worst of the noise for me was not the planes, which I am accustomed to, but the construction vehicles that are present on an adjacent lot and fired themselves up at 7am…they beep loudly every time they back up. Also, for people like me that live half their lives in hotels, the feel of the hotel is important, and the feel of this hotel is a little weird. It feels cold and sterile, especially the public spaces, since whoever decorated it decided it should look like the inside of a shower…all hard, shiny surfaces with little welcoming features. Add to that the horrendous and ubiquitous CFL lightbulbs everywhere that cast an awful blaring blue tinge on everything…like the inside of a factory at night. I really HATE that! Luckily in the rooms, the desk lamps have fabric shades that help diffuse and recolor the light a bit…not ideal but better. Also, although the showers are huge, they feel like the inside of a cold, dark cave (chocolate brown tile everywhere). No shower curtain, so cold air circulates in the shower even with the bathroom door closed. Although I was cold in the shower, I was warmish while sleeping since the thermostat would not accept a temperature below 70 (and the rooms stayed above 70 with the door closed), and even with the A/C on and door closed it was not cool enough, so I was forced to open the door a little to be able to sleep comfortably. I think one of the room's thermostats also had a motion sensor (odd that there were different thermostats in each of the rooms I had). I really dislike A/C limiters of any kind; I'm quite certain the corporate bean-counter that decided to restrict air conditioning for the guests has no such device in his/her home. This is one of the main reasons I probably will not stay in the hotel during the warmer months when opening the door would not keep the room cool. My first room had some issues – the remote didn't work (probably a run-down battery), and the coffee maker didn't work. However, the second room was fine in that regard. The last con is that there are only 2 elevators, and they can be very busy during peak hours. Families with kids should know that there are no bathtubs, and also that there is access to the balconies through glass doors, although the doors in the rooms I had were fully lockable. Just something for parents to think about. In summary, it's not my favorite ATL airport hotel, but it's good enough that I will return and hope the management reads this review and improves the lighting and air conditioning.

"Very Nice Hotel"

5
13/04/2016

I enjoyed this hotel. The staff was friendly and breakfast was great! Also, for a side eat, IHOP is just right out the front...about a 70 foot walk! It would be a great hotel if one was flying into Atlanta, being it's so close to the airport. For how many planes that were around, I could very rarely hear them inside the room. This hotel was wonderful. I would stay there any time and recommend it to anyone.

"Near Hartsfield Airport Atlanta but not worth it"

2
13/04/2016

The employees are great, the shuttle will pick you up and drop you off at the airport, but the hotel neighborhood, the condition of the interior and the options for food and beverages would keep me from booking here again.

"Very nice accomodations."

4
12/04/2016

I visited Atlanta for a wedding.The shuttle to the airport and connections to Marta were very handy. I did not need to rent a car. The Marta took longer, but I was on vacation. There was no need to be in a hurry to get to attractions.

"Efficient Airport Hotel"

4
12/04/2016

Hotel was well maintained and reasonably clean. Rooms adequate. Breakfast is "full fare" but all items, from the baked goods to the eggs to the coffee, are of the lowest possible quality. Shuttle to and from the airport is punctual and reception desk staff helpful and friendly. One should not expect a quiet rest; nothing can shield the premises from the din of the airport.

"Very nice"

4
11/04/2016

Great location at a great price folks working there were very nice fast check in and out 24hr shuttle to the airport. Room was or looked newly remodeled the shower was large and new tile room over all very clean bed a bit hard for me but thats just me. I work on the road so having a strong internet signal is a must and this hotel had one. Easy to get to from 75 north or south plenty of places to eat near by.

"Romantic Getaway"

5
09/04/2016

Excellent hotel in close proximity of the airport. Downtown atlanta a short drive away. We had a wonderful time and would stay here again! Room was clean and spacious, hotel staff were friendly and helpful.

"Fairly satified"

3
08/04/2016

The hotel was ok, but after looking around i found others in the area more reasonably priced, for the star quality.I would consider staying there again , because the shuttle srevice, and drivers made it worth while.

"on our way back from the "masters""

3
07/04/2016

Didn't get in till late, long drive in from a long day of walking. The staff was friendly and helpful. The room was what we needed, a shower and a clean bed. We just wanted to be close to the airport for an early departure in the morning. The breakfast was not that appealing but then again a cup of coffee and we were on our way.

"great"

5
07/04/2016

Decent price hotel in a convenient location. Friendly staff. Clean room with desk to use my computer at. AWESOME shower :) I like that i had a balcony and could smoke there since it was a non smoking room.

"Awesome 3 Night Stay"

5
05/04/2016

I really enjoyed myself. I am big on reading customer reviews and alot of people stated they did not like this hotel because of where it was located and the cleanliness. I really enjoyed my stay. My room was always clean, and turned down by housekeeping.

"Ok for an overnight stop"

3
04/04/2016

We used this hotel for an overnight stop after flying in from the UK. The hotel has a shuttle bus, but if you're arriving at the International terminal, you first have to take a shuttle or monorail to the domestic terminal, where you pick up the hotel shuttle. All a bit confusing when you arrive tired! The hotel was clean, the room spacious and the breakfast adequate - not great. Very noisy from the planes, but it's at the airport, so you have to expect that. The shuttle bus driver did us a favour and drove us straight to the car hire terminal, which was great.

"Happy Traveler"

5
04/04/2016

This hotel was better than I had expected with an airport across the street. It was easy access from the interstate. Plenty of restaurants available. Hotel help make my trip to Atlanta an easy one. Would stay here again!!

"Far from Hell in the A.T.L."

5
03/04/2016

I took a group of students to the Atl Airport Best Western in Mar of 2016. The property was well maintained and an excellent bargain for the price. Angela McDowell was superb as a representative of the brand. We found her welcoming and responsive to our needs. This property is convenient to the Airport and quietly surrounded. The hotel includes a full breakfast and offers a pool and weight room.

"Superb"

5
02/04/2016

The hotel is located 10 minutes drive from the airport and offers free shuttle from/to it. It is possible to go to downtown of Atlanta from the airport by MARTA train (about 20 -25 minutes). Rooms are large, clean and very comfortable. Free Wi-Fi. Breakfast is reach enough and included in the room rate. The hotel has a small, but nice gym, as well as swimming pool (unfortunately only outdoor). Also they offer a lot of small, but nice and free services such as 24 houres coffee and tea, fruited drinking water, fruits and pastries. The staff is very friendly and flexible. Excellent for a connection stay or a short stay in Atlanta.

"Average hotel, but very noisy"

3
31/03/2016

The hotel is average at best. The staff were friendly but the room doors allowed all the noise from the hall in so when loud travelers got up at 5am to make their flights we were awoken as well. The heating and cooling was also a little all or nothing. The breakfast was average, with decent selection but held in a crowded room. It is close to the airport and the shuttle worked well, but there seemed to be nicer selections near by, probably more expensive though.

"Great Locatiom"

5
29/03/2016

Although not a new hotel, it is clean and the personal are really great. Breakfast was hot and varied from eggs to fruit. Bed was a king and very comfortable. Airport van driver was very helpful and full of local information, such as pointing out the very first Chick-fa-Lay.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"Sizable airport hotel"

4
29/03/2016

This Best Western is a sizable airport hotel, some miles from ATL. Facility was nice, rooms spacious, and breakfast good. The front desk was surprisingly inefficient, thou, particularly for an airport hotel. AFTER our stay, I learned the hotel determined we were a 'NO SHOW'. Very very awkward...

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We apologize for the inconvenience caused with your reservation. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you soon again!

"Room cleaness"

3
28/03/2016

Room was not completely clean, bathroom towels were dirty and there was no drinking water, entrance is very confusing, elevator are quite old and dirty, there was not ice on the floor I stay or any other service

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are disappointed to hear your stay did not meet your expectations. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. I hope you will consider staying with us again.

"Hotel needs to be renovated"

2
26/03/2016

The room was spacious but wans't very clean. Not a very quiet hotel. Average breakfast. The staff at front desk was very friendly. Good location to the airport, but far from the city. Amenities ok: only coffee was available. Free Wi-Fi.Parking free. The hotel isn't very clean and looks very old.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. I hope you will consider staying with us again.

"What more could you want?"

5
25/03/2016

A quick overnight stay on our way to Fort Myers to see the Eagles that's featured on the Southwest Florida Eagle Cam. As always, the staff is friendly, helpful, and makes us feel right at home in what has become our home away from home in Atlanta! Comfortable beds, efficient internet service, delicious breakfast... what more could you want?

"Occasional business travel"

5
24/03/2016

Service was very professional, breakfast was more than satisfactory, rooms were kept clean and comfortable and personal items were available when needed. The location was convenient to the airport and transportation to the airport was readily available.

"Airport Noise"

1
19/03/2016

This would be a great hotel if not for the Atlanta Airport being so close. Noise all night long. It was obvious that the hotel has been updated recently. The shower in the bathroom was a pleasant surprise. The beds were of superior quality. Unfortunately, we will not be staying here again.

"Pre-Aruba Stay"

4
15/03/2016

Wanted to stay near the airport before flying over seas. Located this BW and loved it. Nice updated decor. Nice gym that fulfills a full body workout. Room was very nice and I had a great nights sleep. They provide security in the parking area to watch over the vehicles. The staff was very knowledgeable and friendly.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you loved your stay with us and enjoyed the gym. We hope to see you soon again!

"Nice view"

4
14/03/2016

Last minute arrangement close to the Airport.....loved the view and the room. Reasonable priced and nice staff! Missed my flight out and was lucky to find this place. Recommend it highly, may be my new Atlanta hotel.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are pleased to know you loved the view and room and appreciate your recommendation. We are glad you found our hotel and hope to see you soon again!

"Good hotel"

4
14/03/2016

The appearance of the hotel and its staff was very good Had no problem with cleanliness of the room. The interior of elevator I took to and from my room was lacking compared to the décor of the hotel itself. The only drawback was he exterior noise which could not be avoided since it was close to the airport and highways. Shuttle went straight to airport, no stopping at other hotels to pick up passengers. Driver was very helpful with baggage on and off the shuttle. Noise from the room above me sounded like they let their child run around the room. Called the desk and the problem was resolved. I would definitely recommend this hotel.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us and our staff was able to resolve the problem and make your stay comfortable. We hope to see you again soon!

"Perfect for layover"

5
13/03/2016

We stayed at this hotel on our way to and from Antigua as we had an overnight layover. It was perfect. Easy to use the shuttle both to and from the airport. They also have a breakfast in the morning and if you leave before breakfast they have a sack that you can take with fruit, juice and muffins. You do hear the planes during the night but you would also expect that with a hotel close to the airport. There are only a couple close by options for food which are IHOP and McDonalds but will get you by.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you had a perfect stay with us. We hope to see you soon again!

"Very loud and horrible breakfast"

2
12/03/2016

Windows are not insulated. You can see and hear the runway from 5AM to 11:30 PM in addition during nighttime the train will wKe you up. Breakfast is horrible (convenient food and oversuggard oatmeal choice everyday same choice). One day a dead bug lied un the breakfast room - enjoy your breakfast.

"The Extras count!"

4
10/03/2016

This property offers all the usual amenities of most chains; however, the free shuttle service every half hour is important, the quality and number of free breakfast items which are organized for max efficiency if outstanding, and the helpful patient desk staff make all the difference between them and the "other" guys.

"Nice & Accommodating "

5
10/03/2016

We booked a room for a one night stay. At the last minute our plans changed, but the hotel was completely accommodating without any issues. The location is close to downtown and easily accessible from the interstate. Our room was comfortable and the hotel is modern and appealing. We would definitely consider a return visit.

"good"

3
09/03/2016

The hotel was nice enough for the price.......it was well kept as far as cleanliness an the staff was pleasant...the shuttle wasn't bad....but sometimes you may wait a little longer than thirty minute when trying to get from the airport

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us and apologize for any inconvenience. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Convenient overnight"

3
09/03/2016

The hotel is reasonably close to the airport and operates a free shuttle on the hour and half hour. Room was comfortable but there is not a lot of sound-proofing, so as my room was on the airport side of the building, the take off noise was obvious, although not so much that I could not sleep. there are several fast food choices very close and a couple of other eating choices within walking distance.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are pleased to know you enjoyed your stay with us. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Terrific"

5
06/03/2016

Excellent room, excellent service. I will return when I have business there again. Ease of finding hotel was so beneficial after a long day. Location was ideal for me. I will recommend to anyone who needs a break after a working day in Atlanta.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and the hotel location was convenient. We appreciate your patronage and we hope to see you soon again!

"Close to airport"

4
05/03/2016

The room was roomy and updated. I liked the that they do not use comforters, so I believe the bedding system that they use called triple sheeted. This system puts a clean sheet on the bottom and encloses the "quilt" in 2 clean sheets. So you don't have to deal with those gross unwashed top quilts. The bathroom was nicely redone. The free breakfast is edible. If you don't mind the airport noise, it's a reasonably priced nice place to stay. I marked noisy on this form because of the airport noise not noise in the hotel.

"really mixed on this place"

4
03/03/2016

The room was great...very big, comfortable and clean. The breakfast was good, hot food included. Front desk was friendly. Now, we have stayed before at hotels that are near the airport, but this one, wow, the noise of the planes going by. If you decide to come here, bring your earplugs, the planes quit at around 11 but were back up and flying at 6 a.m. This is why I have mixed feelings on the place. The location, right off the interstate was great, and lots of places to eat nearby. You could have walked to Ihop

"quick visit"

3
02/03/2016

Stayed on 7th floor, nice balcony, but noisy highway distraction. Hard to sleep at night. Located walking distance from iHop and McDonalds which is convenient. Souvenir shop located in hotel was perfect. Continental breakfast was the basic, cereal, oatmeal, waffle type deal. Bed was huge and comfortable. Fridge and microwave was in the room, definitely a plus. Front desk staff was friendly.

"excellent value"

4
27/02/2016

Beautiful, clean hotel with friendly and helpful staff. Watched planes land trough window from comfortable bed. Could be a problem for sleep, but hey, it's an airport hotel. Lots of fast-food restaurants nearby. At great place for a layover before morning flight.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"Close to the airport, great for layover and overnight stay!"

4
25/02/2016

Helpful staff, very clean facilities. Check in was easy. The beds were comfortable. Free breakfast included the normal continental menu. Coffee and tea served in the lobby 24/7. This location offers free shuttle to Hartsfield airport.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"Value for Money"

4
25/02/2016

Near to the busy airport. I faced no problem with the planes landing and taking off .. The breakfast was nice and wholesome but would have loved to see a lil more than the usual 2 variations. Staff was helpful and nice and the nicely equipped Gym kept me lean and fit during my 20 day stay here. Lots of places to grab a bite and IHOP does come in handy for a late night snack.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. We appreciate your patronage and we hope to see you soon again!

"Atlanta one day tour"

4
25/02/2016

location was OK, but not close to restaurants. Forget the pub adjacent to the hotel! Staff was very helpful when changing from two nights to one night and allowing the use of a different credit card from the one used to book the room

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us and our helpful staff was able to make the changes on your reservation smoothly. We hope to see you soon again!

"Nice rooms"

3
24/02/2016

This is a decent hotel, the staff were friendly, and the hotel was clean. The room was a good size, had a dorm sized refrigerator and microwave. The bed was very hard, though. It took a while for the shower water to get warm, but once it did, it stayed a constant temperature during my entire shower. The big problem with this hotel is the airport noise. If you stay here bring earplugs. Since the airport is an international airport, there are planes constantly 24 hours per day.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Great place to stay but much noise."

4
24/02/2016

Nice room, great staff. Would have liked it better if did not have the noise of jet planes and trains thru out the day and night. Getting around was difficult, not used to driving in six lanes of bumper to bumper traffic with people weaving in and out with just a half mile to try to make your exit!

"Good value for money"

3
19/02/2016

Room was clean and fairly large. Free shuttle. There is a McDonalds and other restaurants nearby. Not as close to the airport as other 'airport' hotels. Fine for a night, was good value for money. Breakfast was included.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and our friendly & professional staff was able to make your stay comfortable. We hope to see you soon again!

"Happy Family"

5
19/02/2016

The gentleman who was the desk clerk on duty the night of my arrival was very courteous and helpful as I pondered how I would be able to extend my stay, although I only reserved initially to stay there for one night. Therefore the next day when I did extend my stay, he had assured me that my family would be able to keep the same room once I conducted the reservation. It was reassuring to know that he had made the notes in the system for his co-workers to review the next morning and we were indeed able to keep the same room.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and our friendly & professional staff was able to make your stay comfortable. We hope to see you soon again!

"Distress Stay - after a cancelled flight/rescheduling"

3
17/02/2016

We waited a long time at the airport for our free shuttle, but everyone was very hospitable, and another shuttle driver offered to let us warm up in their shuttle. :-) Everyone else on our shuttle had airline vouchers, another story. We had opted for the "executive suite" for extra room and comfort as we were missing our first day of vacation. But the kitchenette was sparse, though we used the mini-fridge. It was 2 double beds, not in separate rooms even. It was clean/neat, the free breakfast was very reasonable. Just disappointing for an 'executive suite.'

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are disappointed to hear our executive room did not meet your expectations. Please accept our apologies on behalf of our entire team, your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Please feel free to call the General Manager to share your experience in detail. I hope you will consider staying with us again.

"Best Hotel!"

5
15/02/2016

I came into Atlanta in the middle of the night and was not able to find a hotel that was willing to accommodate my family with out over charging us ... I happen to find the Best Western called and it was up hill from there! I only paid a check in early rate instead of a whole night stay like other hotels were wanting. Got to the room it was so clean and modern. Looks like the hotel had just been remodeled. The king size bed slept great! The hotel has night security so we always felt safe. Located right next to the hotel was a lounge and grill. We did not eat there but it was nice from what I saw the hotel has a gift shop as well. In the same parking lot there is a IHOP and to the left was a McDonald's. But i would suggest eating the hotels breakfast it was so good and had some great choices ... Eggs biscuits and gravy waffles bagels the list goes on. Also the items provided in the room were of good quality. The staff was friendly and the price was even better! I could have not picked a better place to stay in Atlanta. My son thought the planes coming into the airport was super neat! I would stay here again and recommend it to anyone! Also this hotel was about 15 mins from downtown making it super accessible to the attractions.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us, remodeled hotel, our breakfast and found our location convenient being close to the airport and downtown Atlanta. We appreciate your patronage and we hope to see you again soon!

"Wont Stay here again!"

2
15/02/2016

I will not stay here again the beds are harder than rocks the hot water never gets hot the shower pressure is terrible, the soda machines dont work and advertise $12.50 a can. There were cobwebs in the room,kids running down the hall and all staff wanted to do was give 20 bucks off a 300 stay. Even though its close to the airport Its not worth the price.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are disappointed to hear you did not enjoy your stay. Please accept our apologies on behalf of our entire team, your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. I hope you will consider staying with us again.

"Clean and Helpfull staff"

4
15/02/2016

I asked for a quiet room, and was happy with the room assigned to me. Breakfast was the normal BW. Location to downtown Atlanta and airport was great. Room was very clean. Plenty of "free" parking. Close to the interstate to Atlanta.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and liked our location. We appreciate your patronage and we hope to see you soon again!

"Excellent Airport Overnighter"

4
14/02/2016

We needed a place near the airport with a shuttle to catch an early flight. This was an excellent choice. We went by first to check in and leave our luggage. The clerk was very helpful with shuttle info. We requested a room change and got it with no problem. After we dropped off our rental car we found the shuttle waiting and I suspect she sent it on ahead to wait for us. The room was clean and comfortable. The shower was an open stall with a great shower head. Several nearby restaurants.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us and our helpful staff was able to make your stay comfortable. It's something our staff takes great pride in, so we value your feedback. We hope to see you soon again!

"Nice place, would stay again."

4
10/02/2016

I checked in here with no notice, having decided to leave Nashville early for my trip to Savannah, due to weather. I was given the upscale room which cost a bit more, but was huge. An improvement I would make would be a small table with 2 or 4 chairs, as there is room for this. The room has a separate sitting area, and I have seen others ask for a TV in there. The room has both a microwave and a fridge. I kind of dislike the little coffee makers that make one paper cup, especially as I dislike paper cups. Still, it is something. There is a nice little bar that serves food across the driveway, and if that does not suit, there is an IHop on the other side of that. There is also a McDonald's next door. The pool looked nice and the staff is pleasant. The bathroom is spacious -- large shower, no tub. Plenty of closet space and room for everything is available. The breakfast was acceptable as well. All in all, no complaints.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Not bad, but not great either"

3
08/02/2016

Staff was great and the proximity to the airport made it easy and simple to check in. The room was clean and acceptable. Some of the furniture was a little worn and run down. (desk and chair). I would stay there again if in town.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"Clean, Close to Airport, Friendly"

4
03/02/2016

Friendly, welcoming staff, ok breakfast (about average for the category of property), clean, well appointed room. I'd LOVE to give this property an excellent, but the jet engine noise in the room even with the HVAC system fan on just isn't a fit for me. And the #1 thing I'm looking for in a room is a quiet, good night's sleep or what's the point?

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are happy to know you enjoyed your stay at our hotel. We appreciate your comments and will be using your feedback to implement improvements as best as we can to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon at the hotel again!

"nice stay"

5
29/01/2016

great stopover in Atlanta, good food and service. keep up the fine 24 hr a day service to tired air passengers. nice to be able to visit Atlanta with all its museums and eating places.. a good visit to a place I had not been to in the South. clean friendly even to Yankee skiiers at midnight.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are glad you enjoyed your stay with us and found our hotel clean with good food and service. We hope to see you soon again!

"Too Cold in Room/High Ceilings/Low Temps Outside Made for Bad Combo"

3
28/01/2016

I had an after midnight check in and the temperature was set at 62. I raised the temp on the thermostat but by 2am still too cold. I believe the size of heater was inappropriate due to the higher than average ceiling height and the room was large. I called down to the front the desk to see if they could bring up more blankets but the phone rang and rang without an answer. Miserable night sleep but on check out the person checking me out did not ask any questions about my stay so mental note to self. I will not return.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review and hope you will accept our apologies for any inconvenience you experienced. We would love an opportunity to speak with you in reference to your experience, if you are interested please call the General Manager at any time!

"Good value"

3
28/01/2016

One of many choices for hotels near the airport, this one offers a decent value with some trade offs. On the plus side: good service at the front desk; 14 minute shuttle ride to the airport; a decent bar and breakfast right next door and a comfortable, clean room. And it's just far enough from the airport that noise is not a problem. On the other hand, the hotel needs a facelift and feels kind of shabby. It's ok for a short stay while you wait for your next flight.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you again at our hotel!

"Very Good Atlanta Airport Hotel"

4
27/01/2016

This BW is a good choice. They have a shuttle service that is timely and convenient. We were uograded because of my diamond status and were offered a suite that had a large sleeping area and a nice sitting area. The negative would be not having a televsion in the sitting area - sort of takes away from the extra room. Breakfast was fairly standard for BW but everything was kept well stocked and it was easy to get to items. Very friendly staff. Across the street from Joffrey's (see my review) - a nice bar and convenient place for very good food.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. Please know your suggestion regarding having a TV in the sitting area has been passed on to upper management. We appreciate your frequent patronage and we hope to see you soon again!

"perfect"

5
23/01/2016

My flight was cancelled, so I ended up spending the night at this place. It's about a 10 minute ride from the airport, and there's a free shuttle. The staff was incredibly helpful! The decor is sparse, but it has a fitness center, outdoor pool, and a substantial breakfast every morning. The room was very clean and comfortable. The woman at the front desk (Delores) was incredibly kind and pleasant. Also, a few feet away, there's a restaurant/bar, plus IHOP, so it's like having two restaurants in the lobby of your hotel :)

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you had a perfect stay at our hotel and our kind and pleasant staff was able to make your stay comfortable. We hope to see you soon again!

"Great Value"

5
21/01/2016

When staying in this area, you can't beat the value of the Best Western Atlanta Airport East. With a free breakfast and a 24hr IHop in the parking lot, as well as a Jofferys cafe, you won't go hungry if you're without a car. The hotel has all the amenities you would need, as well as a polite and helpful staff.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you found the hotel of great value and enjoyed our breakfast, amenities at the hotel. Our staff takes pride in the service they provide, so we value your feedback. We look forward to seeing you again soon!

"Very good staff"

4
18/01/2016

Had short layover at ATL. This had good reviews and $89 rate. Shuttle was great, room was very good. Comfortable beds. Only problem we had was the noise. Our room was on 1st floor. Loud in lobby til around 11pm. Had to wake at 3 am for flight, otherwise we would have cared so much.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us. We are disappointed to hear the noise bothered your sleep till late and you had an early flight. Please request higher floors for a quiet room. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Nice Best Western"

5
17/01/2016

A surprisingly nice BW with views of the final approach to the Atlanta Airport. Request the southern rooms with a balcony on an upper level floor. I am an airport buff and really enjoyed the balcony watching the heavies coming in. The location has an onsite restaurant with few fair choices. There is an IHOP next door and a gas station convenience store within 200 feet. Other restaurants are within 5 minute drive. Rooms are nice and the front desk is very hospitable. Very close to airport and about a half hour drive from downtown.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you soon again!

"NIce Hotel, Too Loud"

3
16/01/2016

Above average hotel, nice lobby, very friendly staff and easy check-in. Rooms were nice, comfortable bed, decent bathroom and stocked well. However being across from an airport has never been an issue till this trip. I was on 9th floor and the constant take offs make the room rumble at times and they are extremely loud and constant. I am in aviation and usually this would not be a bother but I can honestly say that for me this time it was loud and annoying. Perhaps a lower floor might have been quieter.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are pleased to know you enjoyed and appreciated our staff, hotel and rooms. However, we are disappointed to hear the noise from the planes taking off was loud and annoying. We appreciate your patronage and hope to see you soon again!

"BEWARE!!"

1
06/01/2016

If I could come up with any positives it is that this hotel is close to interstate & airport! Also the front desk staff is friendly & they did have someone out patrolling their parking lot at night! The negatives far outweigh the positives for us however! We booked two adjoining rooms as we had our kids with us. At first glance the rooms looked clean but our daughter found little black things in her bed (see photo) and when we removed the sheets the mattress cover was filled with stains! The window coverings had holes in them and both rooms had sticky stuff in front of the refrigerators (possibly a coolant leak?) We called to asked for new rooms but were told they would have to split our family up onto different floors. We asked to have housekeeping replace the bedding and were told that the only person on staff was the front desk attendant and she couldn't leave her station. We ended up going down and picking up clean sheets and making the bed ourselves. (One staff person for a hotel with 10 floors???) the view from most rooms overlooks the roof of the IHOP -not pleasant! (See photos). Although the front desk staff was regretful & friendly we would absolutely not stay here again and could not consciously recommend this hotel to anyone!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Please accept our apologies on behalf of our entire team, your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. I hope you will consider staying with us again.

"Met Our Park, Sleep & Fly Needs"

4
03/01/2016

Although this property sits adjacent to I-75, our room was quiet and clean. Breakfast was generous and early enough for us to make our mid-morning flight. I booked in July 2015 and was able to arrange a parking package, which was no longer available when I arrived; however, my reservation was honored. Staff were friendly and helpful. I would stay here again, but would probably need the parking package. Because we had driven all day, we appreciated IHOP that was located on what seemed to be the same property. We were able to walk across the front driveway to the walk surrounding the IHOP and an adjacent bar.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and the "park and fly" package. We hope to see you soon again!

"Good location for football connection"

4
02/01/2016

Great location that saved me the effort of having 2 drive 2 the game. Took the shuttle 2 the airport & then Marta on 2 the game. Except for the watered down OJ serviced for breakfast basically everything else was in order.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and the location was convenient to the game. We hope to see you soon again!

"Would Stay Again if Maintenance is Complete"

4
29/12/2015

I stayed at this hotel for my Step 2 CS (medical license) exam, and it was only about 5 minutes away from the testing center. I was able to get a good nights sleep; the only downside was that during the day there was some work being done on the same floor. The men doing the work were louder than the equipment they were operating. Fortunately, I didn't have to sleep in or during the day. I was pleasantly surprised at the food available in the attached restaurant. The man who was at the bar taking orders was very nice and he is a credit to the establishment.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!

"Disappointed"

2
23/12/2015

My husband and I had used the Park, Sleep, and Fly program at this hotel before and had a good experience. Therefore, we decided to use it again. This time, however, we booked through ParkSleepFly.com (PSF.com). We drove 3 hours from Alabama to the hotel and arrived late. Our room was ready. It was spacious and clean. The breakfast was good. They open breakfast at 6:30 am, so if you have an early flight you might not be able to use it. The shuttle from the hotel to the airport was on time. On the way back we had to wait for more than 30 minutes. They claim that the shuttle runs from the hotel to the airport every 30 minutes to the full hour and half hour. From the airport the shuttle is supposed to run also every 30 minutes (15 and 45). We went to the pick-up location and arrived there at 5:25 pm. At 5:50 pm there was still no shuttle in sight so we decided to call. They told us that we would have to wait 15 to 20 more minutes because the shuttle had just left the airport. If guests have to call for shuttle service, this is not communicated. When we booked through PSF.com, we had to pay a deposit to PSF.com which was shown on the booking confirmation. On the booking confirmation the remaining amount that we had to pay to hotel directly was also shown. At check-out the lady at the front desk made us pay the full amount, not recognizing the deposit. First she said, that we would have to prove that we paid it. When we showed it to her, she said that we had to pay the full amount. Of course, we didn't have time to argue in the morning because we had a flight to catch. Not a good start into vacation. We complained about it to ParkSleepFly.com and they helped us to get the deposit credited to our credit card except for $5.00. The hotel claimed that this was a new local fee they had to charge. We already paid a local fee in that amount and sent a copy of the receipt the hotel gave us, but never heard back from the hotel about that, no apology whatsoever. Even though the location is good, we would not recommend this hotel due to our last experience there.

"stranded in Atlanta airport"

4
22/12/2015

When my Delta connect flight did not connect and I missed my vacation flight to Hawaii, I was stranded at the Atlanta airport and very upset. After hours of trying to find a new flight, I realized that I was stuck for the night. A quick search on the Internet led me to the Best Western in Hapeville. The service and friendliness of the staff there was the highlight of an otherwise miserable day.

"The Best Best Western Ever!"

5
20/12/2015

The employees here were very courteous, the free breakfast was great and the room was very clean. Beds seemed new and pillows were comfy. I would stay here again. We wanted to stay near the airport for convenience and this was a good choice.

"The hotel with a great location"

4
19/12/2015

Hotel in an excellent location on the motorway. Large and clean room. A spacious dining room, breakfast delicious and nutritious. There are enough parking spaces for free. Employees received us warmly.

"Decent place to stay for a night"

5
10/12/2015

Room was clean, good. Hotel staff were friendly. They put me on the 10th floor on request. I had to leave at 5,30 in the morning to catch a flight. Shuttle was available for free and on time. Very pleasant experience

"Another great weekend!"

5
07/12/2015

In town over the weekend for an appointment, but after that, sight-seeing and visiting museums with my grandson. Used my bonus points for a free night and thoroughly enjoyed the 9th floor ringside seat for the airplane traffic next door! The staff were very professional and smiling... and the room was immaculate... this is why I keep coming back! Oh yeah, we loved the omelet & bacon breakfast Saturday morning! Thank you Best Western Plus Atlanta Airport East; you're the best!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your patronage and we hope to see you again soon!

"Good for a stopover"

3
07/12/2015

We stayed here overnight as we wanted to be close to the airport. The shuttle bus situation was quite confusing as there were no instructions from the hotel (at least when booking through Expedia). When we left the airport we went to the shuttle queues and were directed to lane 3 by airport staff (not lane 4 which is marked 'hotel shuttles'). There was a queue there to get a general shuttle bus which took us to the hotel shuttles area (a 15 minute drive away). We waited around for a bit in the right area but didn't see the shuttle for Best Western East so we called them from the phones that are provided at the side of the station. It turned out you have to call them for them to send the shuttle. Once the shuttle arrived it was a 10 minute journey to the hotel. The driver was friendly and helped us with our cases. Check in was easy and the receptionist was helpful and friendly. Our room was clean and spacious with a bed big enough to sleep four people! The bathroom was also large with a big wet room shower. The room had a microwave and fridge as well as a large TV with many channels. The decor of the room could be freshened up a little and it would be better if they provided longer pillows (there were only little square ones available). If you are sensitive to noise then bring ear plugs as the room is not soundproof and you can hear the road and planes. It didn't bother us too much apart from when some trains (I think it was trains!) kept coming past honking their horns really loudly in the middle of the night and waking us up! We popped across the road to McDonald's for a quick dinner, but there is also a cafe across the road which is open until 11pm and will deliver food to the hotel. You can get cold drinks and ice from vending machines in the hotel corridors. Breakfast was good and there were several hot and cold options. All the cutlery, plates and cups were disposable so it was easy to keep our table clear as we ate. Overall a good stay but shuttle info on the website or by email would be good, as would decent soundproofing.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are happy to know you enjoyed your stay with us and our friendly staff was able to make your stay comfortable. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you soon!

"great hotel"

5
06/12/2015

Great hotel service. the place was clean. The bed was comfortable. Quick service. Staff was polite. Free parking. Free Breakfast. I like the bathroom, it was very open. The sheets were clean. No issues.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!

"SEC Championship Weekend"

5
06/12/2015

Very nice and clean the room was spacious no complaints. The bathroom was nice. Not far from downtown took us 10-15 min located right by the highway which is good. Definitely a hotel I would use in the future. Enjoyed my stay

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!

"Great hotel, right near the airport"

5
02/12/2015

Great hotel and very friendly, willing staff. I stay here whenever I am at Atlanta, because it is very handy to the airport, offering a free shuttle bus to and from. The hotel is safe, very clean, and extremely comfortable. If you don't like the sound of aircraft, this may be too close to the airport, but for me, I really enjoy relaxing back to watch aircraft activity.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us. We appreciate your frequent patronage and we hope to see you again soon!

"Poor Traveling Services"

1
21/11/2015

The hotel shuttle information from the front desk is not accurate so you can be waiting long periods of time for a pick up from the airport. TV was unacceptable. At least 50% of the channels were not viewable.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review and hope you will accept our apologies for any inconvenience you experienced. We have looked into your comments and will take steps to ensure that the problems you encountered do not happen again. We will be using your feedback for training purposes and to implement improvements. We hope you will give us another opportunity to restore your faith in us.

"Who could ask for anything more?"

5
20/11/2015

It was great hotel, an easy access hotel to the airport for a overnight layover. The noise from the airport was almost non nonexistence It seemed they quit flying around 10ish, if they were still taking off and landing I sure did not hear them. The place was nice clean and up to date. The bed and pillows were comfy, TV had great picture bathroom and room were spotless. Coffee was available in the lobby and it was delicious. The breakfast area was pleasant, with plenty of food and a few TV's to watch while you are eating. Shuttle was prompt, driver was very pleasant. The area was safe and well lit, and it was fun to watch the planes take off from my window. I should of taken pictures. Thank you to all that work hard at the Best Western Atlanta east to make this is lovely place to stay. My only regret was not going to I-Hop for Pumpkin Pancakes. Breakfast at the hotel was fine, but come on, Pumpkin Pancakes were right next door and I missed them. Rookie mistake! Would I say again, yes I would.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us and we appreciate your acknowledgement of all that work hard at the hotel. We hope to see you soon and hope you get a chance to have the pancakes at IHOP!

"Best Western - Atlanta airport"

4
20/11/2015

This is one of the good hotels i stayed at.... Extremely close to the Airport and very good service. The rooms were good, and the shuttle service is a definite Plus. Can improve a few things overall but overall a good experience

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you found our hotel one of the good hotels you've stayed at and had a good experience overall. We hope to see you soon!

"Very unprofessional!"

1
16/11/2015

Stayed on the 8th. Credit cards charged without authorization.. charged for wrong card for parking. I have never seen so much go wrong at the front desk of a hotel. Big hassle trying to get everything straight with who got charged for what.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review and hope you will accept our apologies for any inconvenience you experienced. We have looked into your comments and will take steps to ensure that the problems you encountered do not happen again. We will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. I hope you will give us another opportunity to serve you and we will do everything we can to make your stay happy and comfortable.

"Courteous staff, Comfortable stay, Cutting edge style"

5
15/11/2015

I needed to get away from my family for a night to get some work done. I wasn't sure about doing it, but once I got in my room and saw how beautiful it was. When the staff were so friendly... I knew I made a good decision. The free wireless internet and desk area and the room had great lighting as well. I turned on the TV and got down to work. When I'd had enough, I got into the heavenly bed and slept so well.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed the free wireless internet and the lighting suited your needs. Our staff takes pride in the service they provide, so we value your feedback. We appreciate your patronage and hope to see you soon again at the hotel!

"LOVED WATCHING THE AIRPLANES and SUNRISE"

4
13/11/2015

I loved watching the airplanes coming in for a landing at Atlanta's Hartsville Airport. The view was spectacular in my opinion. This hotel has the million dollar view to watch and take beautiful photos of the airplanes. I will be bringing my son back soon to airplane watch.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for writing this review. We are pleased to know you enjoyed airplanes view from the hotel room. We look forward to your next trip with your son.

"Very Good economical hotel"

4
10/11/2015

The room are very comfortable, roomy and clean. The staff is very friendly and courteous. All of the attractions and places of interest are easy to reach from the hotel's location. It was great to have free and easy accessible parking. The free breakfast was plentiful and very good.. For the money, Best Western was a great deal considering how pricey Atlanta can be. A very great deal that does not sacrifice quality for cost.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed our comfortable and clean room, friendly and courteous staff, breakfast and parking. We appreciate your patronage and we hope to see you again soon!

"Good location with free parking"

4
09/11/2015

I am fond of this hotel for its close distance to the airport and no extra charge for parking, breakfast or internet, which is not common to obtain for a hotel around ATL airport. Sleep quality is not a problem for a BEST WESTERN brand hotel just as this one in spite of the noise from the plane. I would like to return if there is a chance.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you are fond of our hotel for it's close distance to the airport and free parking while you stay. We hope to see you again the next time your travel brings you to this area!

"I felt unsafe"

2
06/11/2015

Parking lot had a lot of homeless people panhandling, and signs stating not responsible for theft. Would not stay at this location ever again. Area is poorly lit and missed the entrance twice due to poor signage.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. Please know we have started taking the steps to ensure the areas of concern mentioned are taken care of. I hope you will give us another opportunity to restore your faith.

"A Perfect Stopover"

4
05/11/2015

My husband stayed at the Best Western Plus on October 18th in order to catch an early morning flight to Punta Cana the next day. We were pleasantly surprised. The staff was very friendly and efficient. Our room was clean and very comfortable. There was a nice and very substantial breakfast available the next morning. The only issue I had was having to wait a bit longer than I would have liked at the airport for the shuttle to the hotel - overall, a nice stay.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed our clean and very comfortable room, breakfast and our friendly and efficient staff. It's something our staff takes great pride in; so we value your feedback. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you soon!

"Good value for money"

3
04/11/2015

Late evening arrival, morning departure......we just needed a comfortable , clean room, no luxury facilities needed, so this hotel was perfectly adequate . The rooms are spacious, If a little dull, and dark. The breakfast area is bright. The breakfast offerings are bland and plastic.........but remember , we are talking value for money here. Pay quite a lot more if you wish.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you found the hotel of good value for money and enjoyed our clean, comfortable room. We look forward to seeing you again soon!

"Airport convenience"

3
03/11/2015

The hotel is behind a restaurant and they share a common drive, so it's hard to find and the turn is easy to miss. The parking lot is terrible and does not accommodate parking while flying even though it is an airport hotel

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are disappointed to hear your parking, while you were away, could not be accommodated. We offer "park and fly" package, which includes parking up to two weeks after check-out, when we have enough parking available. We appreciate your patronage and hope you will stay with us the next time you are in the area.

"Amazing... Nicely Done!!!!"

5
02/11/2015

10/31/15....The hotel is clean and inviting!! The room was excellent!! No complaints at all from the hotel staff to the actual hotel itself! Before I even got back to AL the charge for the room had already been taken from my account!! PERFECT TRIP!!!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you found out hotel amazing, clean and inviting. We hope to see you soon again!

"A beautiful hotel for a great stay"

5
29/10/2015

we had a room on the tenth floor;1004 we had balcony view. not only this room was good. This hotel is spotless well down to the large trash bins;they look like they were just bought;they have the shining and very clean look. Room nicely furnished. Beautiful carpets adding such great life and color to those areas. The whole outlook of this hotel is beautiful. It's our first time staying in the plus; we always stay in the just best western.The plus is really a plus;Right away I recognized the difference and was happy with the upgrade I made.The breakfast was good; with each morning different choices and large varieties to choose from.The entire hotel has a modern and inviting look.The general manager, Meesha ,and her staff are wonderful people and are doing all they can to make sure each and every guest is happy. I really enjoyed my stay there.There are lots of restaurants there;so you need not to worry where you will have your meal. I.H.O.P OPENS 24/7.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

"great value"

5
29/10/2015

clean, comfortable, friendly, helpful staff, good location, with quality breakfast, decor, and amenities. A great value for nearby airport location needs. The staff is very accommodating and the price is great.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed your stay with us and our friendly staff was able to make your stay comfortable. We look forward to having you back soon at the hotel!

"Nice, Spic n Span Hotel!!"

4
27/10/2015

Pleasantly surprised! Very clean and nicely decorated hotel! On site restaurants: IHOP, Joffrey's and McDonalds right beside. 2 negatives: musty smell in hallway(not overbearing though) and no access to the balcony in our room(locked, I'm guess for liability purposes). Easy/fast check-in/out, welcoming hotel staff. Overall: recommended hotel, would stay here again!

"If you are going to the PEC"

5
24/10/2015

Great hotel, great location next to the airport and across the street from the PEC (if you don't know what the PEC is don't worry). Excellent breakfast choices - particularly liked the egg and cheese omelets. Airline traffic was audible but not offensive, and actually ended about bedtime and did not begin again till morning. Actually made for a stunning show from the room balcony at sunset. I would absolutely stay there again.

"Hotel Stay"

5
22/10/2015

I stayed at the Best Western Hapeville, Ga. The room was a nice size for me and my family. It was very nice and clean. It have everything we needed as if we were home. I felt safe police present was everywhere. The staff was very helpful. When visiting Atlanta I will stay at this hotel again.

"Acceptable for one night."

3
21/10/2015

Stayed here for one night prior to catching an early flight. Room was clean enough, but somewhat noisy. Coffee maker was broken. The most frustrating part was that I forgot my pillow in the room, and got the run around when we called about it. I detailed the woes of my lost pillow in the post visit email survey. Manager emailed me directly to apologize and told me she would look for the lost pillow if I described it to her. Which I did, but never heard from her again. Disappointing. It's a fine option for one night, but I wouldn't stay there again.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are disappointed to hear about your frustration with the pillow left at the hotel. We apologize for any inconvenience caused. We will look into this matter and reply to you as soon as possible. Please feel free to call us in reference to your pillow. We would love another opportunity to restore your faith . Thank you for your patronage!

"Great value and stay near teh airport"

4
20/10/2015

Great place near ATL for an overnight stay. Rooms are very clean but not luxurious. The hotel staff were very nice and helpful. Great continental breakfast before you catch your flight. Only minor complaint was hotel shuttle. We nded up being stranded at the airport and hitched a ride on a shuttle from a neighboring hotel. Next morning the ride back to the hotel was wild- high speed, crazy turns, and bumpy shortcuts through parking lots.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you found the hotel of great value for money and enjoyed the clean room, breakfast, nice and helpful staff. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you again soon!

"very good value for money"

4
19/10/2015

We stayed at the Best Western last night and will return there at the end of our vacation. Room was spotless , huge walk in shower, hotel staff friendly and helpful. The breakfast huge had fun making a waffle but lots of choice . Lots of fast food places Mac Donalds & I hop next to the hotel, we ate in the bar just across from the hotel very reasonable good food. Yes there are aircraft its an airport hotel and we loved watching them take off from our balcony. The shuttle service to and from the airport works well but Atlanta airport immigration is slow and took two hours yesterday. We are looking forward to staying again at the best Western might even give the small well equipped gym a test drive

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you found the hotel of great value for money and enjoyed the room, our new renovated huge walk in shower, breakfast, and the shuttle to the airport. Our staff takes pride in the service they provide, so we value your feedback. We look forward to seeing you again at the end of your vacation!

"excellent place to stay , very nice people"

5
19/10/2015

very clean rooms , excellent service , awesome breakfast bar and very convienant to a lot of places near that area , I will be staying there every time I come to town for business or pleasure . thanks so much

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!

"Good but loud"

4
15/10/2015

Booked in advance with Booking.com but got worst room on 5th floor. In between the two elevators and on airport side. Like sleeping on the LA Freeway. IHOP is right next door as is McD's and Wendy's. IHOP staff is extremely nice.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are disappointed to hear your room was noisy as your room was on airport side and near elevators. I hope you will stay with us again and we will try our best to accommodate you in a room away from elevators and opposite side of Airport.

"My Stay at Best Western Plus"

5
14/10/2015

The front counter staff were extremely kind, friendly and helpful. The breakfast staff watched me like a hawk as I ate my breakfast; she might be right, I need to watch my intake. But, I didn't need the staff watching me like I was trying to steal a biscuit! Housekeeping staff was 50/50. One did a fantastic job, the other refused to give me a towel when coming up from the gym. The gym is great. The bathroom in the gym was filthy. Overall: Yes, I would stay at this hotel again. The courtesy of the ladies at the front counter superceded the other minor annoyances!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are pleased to know you enjoyed your stay with us. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. We look forward to seeing you again at our hotel!

"Good Overnight Choice"

4
13/10/2015

This hotel is in an older part of Atlanta with limited area amenities. Rooms were recently renovated and clean. Staff was friendly and helpful. Across the parking lot is an IHOP and bar/restaurant. Shuttle service is prompt.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are glad you chose to stay with us and enjoyed your stay. We appreciate your patronage and hope to see you soon again!

"Greatness"

4
13/10/2015

Great hotel to relax with your family. My wife were looking for a hotel to relax our feet and Best Western delivered with such extraordinary service. The breakfast was delicious. The decor was great. Thank so much for the hospitality.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you had a relaxing stay with your family, and we delivered extraordinary service. It's something our staff takes great pride in, so we value your feedback. We look forward to having you back soon at the hotel!

"The Only Hotel WE Stay in Atlanta"

5
12/10/2015

We come here a few times a year. It is always 100% except this one time where the AC was really loud during the night, We checked out then turned around and decided to stay one more night. We got a room that the AC was in working order. BTW. They have upgraded the bathrooms and they are really really nice.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay with us and our renovated bathrooms. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!

"Great Place to stay - close to airport"

5
11/10/2015

This is a great hotel to stay at when you are in Atlanta. It is close to the airport and a free shuttle is provided. Our room was clean and quiet. The staff is very friendly and the "free breakfast" is amazing. Much better then most hotels.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us, our friendly & professional staff, the shuttle and complimentary breakfast. We look forward to seeing you soon again!

"Good place for short overnight stay near airport"

3
10/10/2015

So the area here is a little more old Atlanta, think 30-50 years ago sort, except for the Porsche Driving Experience facility across the street. The hotel was clean, and the folks were nice. Room was good size, clean, firm bed, seating and desk. Had small fridge. Bathroom was decent size, shower (no tub) was one of the largest I've seen in a hotel, much less a budget hotel. Only negative was due to the proximity to the airport it was quite noisy, even into the night. I'm a pretty heavy sleeper so wasn't an issue for me but it you're bothered by ever little bump and noise you probably should go farther out from the airport. It took about 10 minutes to get to the airport with me driving. There is also a shuttle that runs every 30 minutes (on the hour and half hour) from the hotel.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are happy to know you enjoyed your stay with us. We hope to see you again soon!

"Beyond expectations"

5
09/10/2015

Not a big fan on Georgia much less their standards on hotel industry. This Best Western Plus appearance, staff, service, everything was great. I have stayed at Best Western in Chicago, Il over 100 times and this experience clearly made this hotel chain to my top 5.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to see you soon again!

"Hotel stay"

5
09/10/2015

The hotel staff, the location, and amenities were all excellent. The security personnel at the hotel were very cordial and I noticed that they were really on their P's & Q's as far as the security of the hotel property is concerned. The constant taking off and landing of planes at the airport was somewhat annoying if one is trying to sleep during the day. However, I am traveling to Atlanta in May 2016 and again in Jul 2016 and definitely will stay at this property on each visit.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!

"Very Good"

4
08/10/2015

We spent a night here after flying into Atlanta. There was a free shuffle bus from the airport and a free shuffle next morning to the car rental depot. The rooms were large, clean and comfortable and there was a good bathroom. The complimentary breakfast was a good surprise. Just across the road was a restaurant/bar in which we had a good evening meal. All staff we met in the hotel were friendly and helpful Not a long stay hotel but for a day or two after arriving or before departing it was very good Thank you

"Great experience"

5
06/10/2015

The room was clean and the service was great! It was my first time staying here and I would definitely stay here in the future. I didn't experience any problems. Highly recommend it if you are looking for a place near the airport!

"Great for the price!"

5
05/10/2015

The staff are SUPER friendly and accommodating. The rooms are a decent size and have a fridge & microwave. Showers are huge. Overall clean, great location, and even a free breakfast. Wish I had a chance to check out the pool and fitness center but it was a quick trip. No complaints from me!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us, the restaurants around, our decent size rooms, fridge & microwave, showers and our staff. It's something our staff takes great pride in, so we value your feedback. We appreciate your patronage and we hope to see you again soon!

"Great Hotel but needs a recycling program"

4
02/10/2015

The rooms were large, ac was quiet, beds comfortable and the staff was very helpful. What more can you ask for? I gave it a 4 only because of the lack of a visible recycle program. And it is not just this hotel. In our recent travels we were appalled by the waste generated by hotels that could be eliminated and/or recycled if they made a real effort to be green. Not just a sign that says put your towels on the towel bars if you don't want to wash them and save water but recycle bins placed where guests (that recycle at home) see and use.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you enjoyed our large rooms with comfortable beds and the staff was helpful. It's something our staff takes great pride in, so we value your feedback. Your satisfaction and opinion is very important to us and we will be using your feedback to implement improvements to ensure we offer an excellent experience to our guests. We hope to see you soon again!

"Good Option for Park and Fly"

3
23/09/2015

Hotel offers extended (up to 14 day) park and fly option and free shuttle to/from ATL (domestic terminal only). Room was roomy with a large bathroom and shower. Decor is a little dated. Located next to an Ihop and bar/grill but not much else around except fast food (IHOP was good). Front desk was friendly upon checkin. Shuttle runs a set schedule for most of the day but is on call rest of the time.

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for taking the time to write this review. We are pleased to know you were able to use our "Park and Fly" package conveniently, which includes one night stay and parking at the hotel while you are away. Thank you for your patronage and hope to see you soon at the hotel!

"Nice place"

3
21/09/2015

This Best Western is very convenient to the airport. Clean, a little dated, but all in all a decent place to stay overnight. Breakfast is typical, and the coffee is good. Would certainly stay there again if circumstances warrant!

Anjna D, Manager at BEST WESTERN PLUS Atlanta Airport-East, responded to this review
Thank you for your great review. We are pleased to know you enjoyed your stay with us and we hope to see you soon again!