Welcome to the Best Western Plus Crossroads Inn & Suites! A great location and unbeatable convenience is what attracts many guests to our Zion Crossroads hotel, but it's the hospitality that really makes your stay special. From the moment guests arrive, they're treated to a warm welcome so they feel right at home. At our Zion Crossroads hotel in Louisa County, the UVA University of Virginia is nearby. Whether you're here for homecoming or an entire semester, a spacious and quiet room is a must and that's what we deliver. The Fork Union Military Academy is another big attraction, and our Zion Crossroads hotel is dedicated to serving service men and women from around the country. With an indoor heated pool and luxury bedding, relaxation is key here. An on-site visitor's center welcomes guests, and a 24-hour restaurant on-site means you don't have to go far for a great meal. Whether you're here for the Fork Union Academy or the Spring Creek Golf Tournaments, you'll be close to everything when staying at our Zion Crossroads hotel. The John Paul Jones Arena features concerts and performers, and UVA football always draws a crowd. We're conveniently located at the intersection of Interstate 64 and Route 15. We're 10 minutes from Charlottesville, Virginia, where you'll find the home of Thomas Jefferson and the University of Virginia. Only 30 minutes from James Madison's newly renovated Montpelier. Enjoy wine country with the many surrounding vineyards! Business travelers with Klockner, Dominion, the Walmart Distribution Center and SBN Communications all consider our Zion Crossroads hotel their home away from home. When you travel for work, you deserve to stay in a hotel where your comfort is put first. An easy commute, friendly service and large rooms conducive to taking care of business are exactly what we offer here. If we can do anything more to make your stay enjoyable, just ask. Reserve a room at the Best Western Plus Crossroads Inn & Suites today!
Best Western Plus
stayed here on are stop of Thomas Jefferson's home. was a good choice clean room , helpful staff. kids enjoyed the pool and fitness center . morning breakfast was good . had average morning breakfast food for a free meal. helpful person in area kept it clean.
I am planning a trip that takes me near Charlottesville, Virginia, and I wanted to do some research on places of accommodation on my way. I first saw this was a pet-friendly hotel (per the website) which made it a short-lister but then I read that it really shouldn't advertise as such as pet-friendly accommodations are limited if not altogether non-existent. I also knew a high school friend lived in this area and I contacted her to see what she knew, if anything, about this hotel as it would be a first day stop and last day stop. What she told me has me knowing this hotel is no longer on my list. Ironically, her autistic son had been employed by this hotel since 2010. I know enough about her life to know this son had made major strides since she was told he'd never talk or function on his own. This year, new management took over and he was fired. I am impressed by businesses that employ special needs individuals. If my room is comfortable and clean and I feel safe, I do not care if the staff is chatty or lacking whatever skill the new management thought he needed. Please think of your friends' children, especially those affected by autism, and ask yourself if you would patronize a business that discriminated against any disability.
Room was clean and comfortable. The breakfast was weak and the hot tub had green water which made the idea of taking a dip in the pool out of the question. The hotel is right off 64 so it is a convenient hop to C'ville.
I made a reservation at this hotel when I was moving to Palmyra. There web site said that they are pet friendly and to call the hotel directly for a Pet Friendly room. We did this only to find out the day before our stay that they only except dogs. NO CATS. This left my family stranded on the road with no place to go. The desk was rude saying I could stay and use the reservation but not the cat. The general manager Aislinn Osborne nerver called me back when I left a voicemail and a message with the front desk. Then had the gaul to say they cancelled my reservation with no penalty. She should have been the one penilized for false advertising. Fortunately Holiday Inn Charlottesville is in fact pet friendly. I will think twice before going to another Best Western and will never spend money on the crossroads Best Western. Buyers BEWARE.
Earlier this month we had Alumni Weekend at Fork Union Military Academy and I picked this hotel as it had easy access to I-64 and was midway between the school and Charlottesville. Good move on my part! Check in was a breeze and my first floor room was nice and clean. Lobby is a little on the small size and nicely decorated. A buffet breakfast was included with a good selection of options and hot coffee. There is an IHOP next door for those wanting more. I was pleased to see a lot of my other Alumni staying there also For those who want to shop a little there is a Walmart and a Lowes across the street allong with Popeyes, Mcdonalds and a few others. There is also a nice Chinese Restaurant with a bar where a few of us sat and chatted and ate and quenched our thirst. The Hotel istelf was very nice and there are a few conference rooms that can accomodate large parties. If ever traveling in the area again, I would not hesitate to stay here again.
We were in town for a family graduation.We had stayed here once before .Will stay again when we are in town.Staff was very nice they had recommended a restaurant across the street .always a pleasure staying here
I recently stayed here for my daughters graduation from college. The manager was extremely pleasant at checkin. Our room was on the 4th floor and was very clean and well kept. I do not remember hearing any other guests doors opening or closing all night. The Bathtub was plenty large and the shower had plenty of hot water. In the evening there were cookies available at the front desk and coffee and hot chocolate was available around the clock. My daughters made use of the exercise equipment and had a good time. The manager gave us a discount coupon for the IHOP which is next door to the hotel. We had a satisfying meal at the IHOP and saved some money. Unfortunately we had to leave early before the complementary breakfasts was ready so I cannot comment on that. There are a couple of fastfood restaurants and a gas station a block or two away. The entrance to hwy 64 is really convenient. I highly recommend Best Western Hotel. The staff are friendly and made us feel welcome!
While the lobby area was small, it was well apportioned. The Native American decorations were phenomenal. I would have liked bacon at breakfast, but the other food offered was acceptable. The room was comfortable as was the other amenities. I particularly enjoyed the indoor pool and Jacuzzi. The service desk was very friendly and knowledgeable. The fact that there was an I-Hop next door was also a plus.
I had a last minute reservation and Hailey at the front desk helped me get the best rate and helped me to book 2 rooms. The reservation line was not helpful and kept raising the rates as they said that original room was booked. Spa was a little dirty looking but very nice place and greatly helpful.
Stayed here for an event at UVA....there was multiple events going on on campus and hotels in Cville were both hard to come by and very expensive. Stayed two nights in a very comfortable room, hot buffet breakfast (same both days), indoor swimming pool and hot tub. Two things kept this review from being a five. Hot tub needs a good cleaning and the breakfast food wasn't hot. When the food issue was brought to the attention of the staff, all she did was feel the pan and state "it's heating"...should have tried the food. Coupons for the restaurant next door (IHOP) but that is another story.
I was told when I checked in the room was $159.99, the bill was $172 when I checked out. I was also told there is coffee, juice and water available 24/7 regardless of when I checked out. There was nothing available and the guy that checked me out said it had just broken. No lights on so I'm not so sure of the truth. Be careful of price and offerings made
Stay every year for medical tests at the Neurology center. Great place to stay! Super clean, friendly atmosphere, great staff. Nice room. Nice restaurants nearby. Great Italian restaurant across the street. Yum!
My stay was by far the best of MANY hotel stays. Great service, great people, and very nice rooms. Only complaint was that the hotel was a bit hard to find from the highway. We had a group of about 30 individuals (some were couples) and not one of them expressed dislike or problems for our stay. I don't think I have been as satisfied with a property in quite a long time. As a firm Holiday Inn client I was really surprised that this stay was so much better. Thank you to all of the personnel who made this a great weekend.
Location is right off of I-64 close to food, gas, Lowes and Walmart, and yet still quiet. The staff was great, and the price was better than comparable hotels closer to Charlottesville. The room was nice and comfortable- it had the usual amenities and the AC unit allowed for climate control AND constant fan at the same time (this is really helpful for those of us who arrive & leave late- for the white noise effect). The only thing we didn't have was an AC outlet for charging on the nightstand- but that's minor. We'd definitely stay here again.
Very serviceable hotel, easily approached. Suite was more of a semi-suite, but met our needs without excesses. Did not use pool or fitness center this trip, but may on next trip. Breakfast was sufficiently varied.
Clean, comfortable and spacious rooms. Very friendly and accommodating staff. Heated pool & small gym. On a staff members recommendation we had great pizza delivery from Lelo's Pizza. Rooms have a coffee maker, microwave & fridge. Not a bad place to be stuck for 2 days during Bomb Cyclone Storm Riley.
We stayed at the Best Western because it is pet friendly. Only certain rooms allow dogs, so make sure you call ahead. Our room was nice, big and clean. Breakfast was good and had a wide variety of food. The pool and hot tub area is nice. My only complaint is that the wifi was not working in our room. I called the tech support number but they weren't able to get it working. After spending an hour on the phone with them, I gave up and used my phone as a hotspot.
Great staff, great services, great experience! From the check-in to check-out the staff is always available to handle any request you have. Great locations for other needs, i.e. dining, shopping auto care, etc.
If you are a business and use a corporate card and need further information they cannot assist you. I have called many other hotels asking for the same information and they were very helpful. Some would have to investigate further but would get back with me within hours.
This hotel is in such a convenient spot! It's always clean and the lobby is very welcoming. The staff has always been very professional and the rooms are comfortable. They offer a free breakfast with lots of items. Not your typical free breakfast. Definitely recommend this hotel!
Perfect location, friendly and helpful staff, great amenities and décor. Easy check in, adjacent to IHOP and close to other restaurants. Price could be improved by use of hotel room searches like TripAdvisor or others, but subject to seasonal rate changes.
The fire alarm was pulled by a child unattended at a pool party. The after affects of this went on for hours after it was first silenced. Ridiculous....... And I asked for late check out and was denied on a Sunday... Also ridiculous... First and last stay at Best Western....
BestWesternHotels, Corporate at Best Western Plus Crossroads Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
This is a very nice hotel with a friendly staff. The hotel was clean and the housekeeping was excellent. Location is okay. We were visiting Charlottesville and this is about 20 to 30 minutes from there.
Convenient hotel in the Interstate access cluster of Zion Crossroads. Simple, efficient hotel. We stayed in a semi-suite that was comfortable. Plenty of parking, restaurant next door which offered discount to hotel guests. Directly at the Interstate off ramp.
we stayed at a wonderful hotel on I64 in VA. The decor is not to be missed. It features indian items from the BLACKFEET of Montana. breakfast was top notch and delicious. It is pet friendly although we did not bring ours. close to the interstate for east on off
My family's stay at the Best Western Hotel at Zion Crossroads was outstanding!! The level of cleanliness and the professional service we received was excellent! They did a wonderful job of informing us of conveniences that were available at the hotel and in the surrounding area. I would recommend this hotel to anyone looking to stay in the area.
Purchased 2 rooms during a return golf trip from Myrtle Beach. After settling in, neither of the 4 people in the 2 rooms could access the Internet. We called down to the front desk to see if there was a issue and was told depending on where our rooms were we might not get Internet service. This was definitely not mentioned at time of check-in. We were not offered another room. A email sent to the GM of the hotel after we left (as Management was not available) during our stay, was not replied too and after completing the survey sent by the hotel a " form" reply was received indicating if we had an issue to please contact the same GM. Again another email was sent and a week later I am still waiting her response. Very poor service-I though BW would treat their clients better than this! Who doesn't require the Internet in this day and age?
Everything here was outstanding. Liked being on 4th floor for the exercise. Cool that they had an indoor pool. Will definitely recommend and return here. Decent restaurants nearby. Close enough to either Richmond or Charlottesville.
I have stayed here often for work it is very nice, quiet and near restaurants and shopping. The breakfast is outstanding and the staff is great. I always stay on first floor for easy access, accommodations are first class!
This hotel is clean, attractive, friendly, and economical--a real gem for travelers. The Breakfast Room is exceptional, with an excellent variety of food including hot oatmeal, all presented most appealingly, in a clean, roomy, and pleasant space. I would recommend this hotel to anyone, and although I didn't use it, there is even a pet friendly floor.
This is a very modern property that welcomes you when you enter. The entire staff is very friendly and accommodating. Rooms are well appointed and the bed is very comfortable. The entire experience was greater than expected and very welcome. Stayed 2 nights because we enjoyed it so much. Located just off the Interstate it has easy access but is far enough away that you don't hear the noises.
We had planned a weekend getaway and we wanted to keep the price down. We found this location and were very happy about that! Very friendly helpful staff. Great price and very comfortable stay. My husband is a huge breakfast fan and he was very happy with the choices and type of food presented for breakfast. We would definitely stay at this location if we are ever back in the area.
Every staff mamber I encountered from the front desk at checkin to the custodial staff were friendly and professional. Food at breakfast was hot and tasty (I missed the waffles that are usually at "Best Western". Now there is a "pancake machine" I would rather have waffles). Overall was very satisfied.
We have family that lives close to this hotel. Great place to stay. We have had no problems. Staff has always been very helpful and friendly. Rooms are clean and comfortable. Breakfast has a good variety of food and was well maintained.
Hotel very nice place ,lobby was decorated with Indian pics and things Room nice only draw back was the bed pillows Breakfast good had all the normal food found in most all hotels Room price average It is also pet friendly
Beautiful building we have seen this hotel built we finally got stay here. Staff is very friendly. Pool area us very nice. They do have a complementary breakfast very nice. Easy access to to 64 either to Charlottesville or Richmond it is also pet friendly if you travel with your fur babies
Oh where do I begin... For the amount of money this "hotel" is charging you would think the service would be better. I am a mother with children. I came by myself with my children for a family event. Our first night the fridge didn't work. I called and they said they'd look at it. That never happened, so once I returned from feeding the kids I asked the front staff about it. He said they couldn't switch out fridges because they were bolted in the wall (untruth) so I dealt with it and prayed the milk for my children would stay safe enough to drink until I could handle it the next day. Our internet crashed all the time. We were constantly losing signal and the strength of the signal has never been the full 4 bars. Our room wasn't serviced because our beds were pushed together and no one bothered to say anything. I have small ones and that's how I have to do it. In other establishments they separate and make the beds and I just push them back. Not here. Asked for quarters to do my laundry that was a negative as well. No quarters. So now I have to pack everyone and everything up and move us to another hotel. This is ridiculous and completely unsatisfactory. This place is a joke! So drive an extra 20 minutes and stay in Charlottesville! It's not worth it believe me!
The hotel wouldn't let me cancel my reservation at 8am on the same day as my stay, even though the hotel was booked solid. They could have easily sold my room. Not good customer service for a loyal Best Western Customer.
A musty odor in room 103 at check-in, and a door with a connecting room (101) that let in noise throughout the night detracted from what would have otherwise been a comfortable stay. Hotel could also benefit from signage that could make it easier to find from the main road (Rte 15) for first-time guests.
Friendly, clean, comfortable & a great price. From the lobby, checkout, breakfast to departure it is an easy experience. All the needed amenities are there. The free breakfast had everything you could imagine you would want for breakfast. Beds are very comfortable and the room is attractive.
Don't use this facility if you need wireless internet access. Some rooms get it and others don't. Only guaranteed reception is in the lobby area. The location is beautiful, the rooms were clean, but just no internet, especially in corner rooms. They need to invest in covering these blind spots or at least inform customers at time of check in.
The carpet in the room was wet from the air conditioner which is loud and never stops running. The air conditioner is right next to the bed so it blows right on you. The rooms smelled musty, probably from the wet floor. Shower was small and was like being in a box. Breakfast was okay. People smoke right outside the front door so even though it is supposed to be smoke free, it really isn't. Dogs are allowed. Overall not worth the money!!
This is the place I put up my friends, family and clients. It's centrally located, about 45 minutes to Richmond and 30 to C'Ville. It's in a rural area so not any city noise etc. It's right off Highway 64 so it's a quick on and off and easy to find. It's RIGHT NEXT DOOR TO iHOP! You can eat 24 hours a day, 7 days a week. iHop is a favorite night time stop for the State Highway Patrol and Sheriff's officers, so feel safe! They recently (within the last year or so) remodeld the lobby, added a gift shop and have a really cool Native American vibe going on. The dining area (where they serve breakfast) is large, comfortable and equipped with wifi. The pool is clean, good sized for family fun, but you can get your laps in too. There are bathrooms off the lobby that are nice - clean. They have a large room you can rent/use for receptions, classes, events. Lots of parking and a covered entrance. The rooms got a remodel too. Some are fantastic, some have had smokers puffing away so ask for a nonsmoking room rather than assuming. If you get one of the older rooms that hasn't been cleaned or remodeled, ask for a replacement and they'll oblige. The staff has always been good to great - friendly and helpful. Rates are better if you reserve online. I save from $15 to $30 by reserving online. Joine their loyalty club (Free) and save even more money. It's hard to book a room on weekends there's a football or sports game, and in the spring during UVA's graduation month it's a nightmare. Reserve your room early! Wedding season, graduation and fall school dates tend to fill up fast. There's a Walmart Supercenter across the road, along with a Wendys, Taco Bell, Arbys, and chicken place. Down the road about 2 miles is a McDonalds, so lots of fast food choices if you like that. But there are also several good restaurants within half a mile or less. I HIGHLY reccommend "Made in Asia" next to Subway and the 24hour gym. EXCELLENT Thai food and very, very reasonable prices. They also have takeout.
The BW Plus Crossroads Inn & Suites, Zion Crossroads, VA was an excellent place to stay. We were attending an open house at Fork Union Military Academy. We wanted to come the evening before and stay the night before the open house the next morning. Definitely appreciated the free breakfast as we look for that so we don't waste time and money on a restaurant outside of the hotel.
This hotel was very comfortable. I especially liked the Native American decor in the lobby. Beds were excellent. Just a short drive to Charlottesville. So this review wants 200 words or more and I do not have anything else to add. sjdfljdjfdkfnckn kdn;fcdncnscdkhdcfafcadksncnd;hvdcncks;jeiohfieadnc;sjfhewfhceansihjfcpiwehfoacwsidheoavhhfcda h dhofhc ;wevo;we v w e wdhwoechfoewjd;owedoew wedofiwjefocjwn aiwehdo;ewhdohwdeoqbdewhd idhwo;ikendkwc he;odhobkwed w
The room smelled like rotten eggs and dirty carpet. The sheets looked yellow and the pillows looked very old. The outside of the hotel had cheap, fake flowers. Breakfast was good and my cleaning lady was great. I told her about the smelly room (after the first night) and she told me she would bleach the toilets, which seemed to help with the room smell. However, for the price, I paid, I would have expected far more. Was told that the room rate would be reduced due to the smell and odor, but at checkout the bill did not reflect the promised reduced rate. Overall not impressed and wouldn't recommend this hotel to anyone else. The location seems to be the selling point for this hotel. When I called the front desk and complained about the rate and value, the hotel quickly reminded me that the hotel is the only one for miles around... Seems BW is able to stay in business because their isn't competition in the area right now. Overall disappointing stay.
We loved this hotel! This is an up to date hotel with a very impressive lobby with an old west American Indian design and helpful staff to greet you. We took a room on the fourth floor which was very nice and quiet. The room with two queen beds had plenty of space and the beds are very comfortable. The free breakfast area was also nice and roomy. All of the hotel staff was very friendly and helpful.
We went to a wedding nearby and opted to stay here rather than in Charlottesville. Everything was good. The staff was particularly friendly and helpful. We would come back here for sure. For events at the Keswick Vineyards, this is a good hotel.
Made a reservation 6 August, Confirmed on 19 September, Hotel called me 5 hours before my check in time on Friday 22 September and told me there was a problem with my credit card. Called back with a credit card to keep the reservation was told by the Manager she was done and she was finished. Checked their website 20 minutes after and the hotel was booked IMAGINE THAT .... Horrible Customer Service I will never attempt to stay at this hotel again or any other best western as long as I live!!!!
Very nice hotel. Walked into lobby and found it full of American Indian artifacts and décor. First time I ever took a picture of a hotel lobby. Breakfast lady was very good at keeping the food stocked and counter area clean.
This was our second time staying at this hotel. We had a great time. The hotel is clean, comfortable and affordably priced. It's very nice to have breakfast included. It has easy access to the main interstate.
So, I started with the light in the bathroom. That's because I stayed at seven different hotels on this trip and this was the only one with enough light in the bathroom to do makeup! Overall, this was probably the number 1 or number 2 place we stayed. It was a little pricey for the area, but I guess you get what you pay for. The room was clean and nicely decorated. The bed was comfortable and the large television had a HD picture! Other than the bathroom l ight, I also loved the breakfast area. It's large and actually has four walls. The different stations were spread out around the room, so no one area was crowded. And there was a microwave, in case your coffee or anything else needed a bit of warming up. I would definitely stay here again, if I was in the area.
Have stayed here about 4 times over couple years. Always a clean, well kept, well managed, quiet, modern property. Close enough -- by commute -- to Charlottesville and Jefferson's Montpellier. Must have a car. Basic buffet breakfast included. Eggs, pancakes, sausage, bagels, cereal, coffee, juice, etc. alert! Entrance by car is via a service road from a traffic light on Rt 15 north of the hotel. No direct access from rt 15 so be careful not to drive past the light looking for an entrance ramp, since there is none.
By far one the of the nicest pet friendly hotels where have stayed. Staff very friendly and helpful. Room was nice and very clean. Always appreciate nice pet friendly hotels. There are so few of them.
We stayed here for one night over Labor Day weekend. Check in &a check out was fast, easy and the staff friendly. The rooms were typical hotel rooms, clean, good shower pressure and drainage. The breakfast area was large and well maintained. The lady working was helpful. The food was a good variety typical hot and cold hotel breakfast fare. My girls used the pool and enjoyed it very much. This is considered a Best Western Plus but I still thought it was more expensive than it needed to be, but based on my research of the Charlottesville area the pricing was normal for the area.
I am very impressed with the new Best Western look and feel. This is not your father's Best Western. A wonderful night's stay and affordable. I will be looking for Best Westerns on future trips. We enjoyed the room, the food, the service, everything.
The Best Western Plus in Zion Crossroads was a clean, comfortable modernized hotel with terrific staff. We totally enjoyed our three nights there and hope to come back to this same hotel in the future. The lobby was decorated with beautiful Native American artifacts. The breakfasts were delicious. The staff was friendly and made you feel like family. The biggest surprise were the comfortable mattresses. My mother had the best night sleeps she's ever had at a hotel, with none of the typical backaches she gets from seeping in hotel mattresses. Definitely a great value, a fine experience.
We are traveling North to visit family as we do every year. This is the first time we stay at this Best Western and were very happy with our stay. The room was fine with a large bathroom. The breakfast was good. The access from the highway was easy. Staff was friendly and helpful.
This hotel is the model for how a hotel should be run. The staff is friendly, accommodating and always greets the patrons with a smile. They even make popcorn in the evenings. If you are traveling through the Charlottesville area and looking for a nice coy, off the beaten path....chose this Best Western. Close to Walmart and Lelos Pizza!
Stayed at this motel as it is the closest to my daughters home in Palmyra. I am disabled and unable to stay at their house. This hotel was very nice. Had a large selection for things for breakfast. Easy to get around inside the room. My grandson came over and played in the pool/hot tub while my daughter and I were able to spend some time chatting. Will return again.
The hotel overall was nice, clean. Problem with having a reception at the hotel...that went on until the next morning. The pool area was overtaken by the guests of the reception and the guests were loud with slamming doors and yelling in the hall. I stayed two nights and the first night was great.
This is one of the best hotels I've stayed at in years. The staff is very courteous and the room was very clean. The hotel itself was excellent and wonderful. I would definitely recommend this hotel to family and friends.
If your in the area this is the best place to be, but they are very busy so book early. Clean, safe, friendly. I was visiting relatives so I don't know what there is to do in the area. It is pet friendly too. The free breakfast was more than I expected.
Amazing establishment with great help and awesome breakfast. The Decour is beautiful very South Western/Indian. There is an a better hotel in the area. Great rooms bathrooms was amazing & tub was deep! Also the indoor pool was a plus
Very clean and fresh smelling hotel. If you read my other reviews you'll see this is the most important thing about a hotel. The pool was very nice and warm, the room was quiet, free newspaper. Not sure what else is around the area, but a great place if going to Monticello (10-15 minutes away).
All of the staff were friendly, professional and courteous. The decor of the hotel felt very homey. The room was spacious and clean, breakfast had a great variety of food. I did not use the pool, fitness center or business center.
As soon as we entered the lobby of this motel, we knew it was something special! Beautiful Western art of all sorts on the walls and in display cases set the stage for a very nice experience. Nice clean room, good accommodations for a handicapped individual, delicious breakfast selections, comfy bed. What more could you want. Easy access to I-64.
We were traveling and had to pull over to rest, other places were booked and after finding this hotel, I'm glad the others were booked! Very reasonable and very clean! The staff is super friendly and helpful! Would definitely stay here again!
My wife and I used this motel because it was closest to family (in Palmyra) and was priced below other motels in the Charlottesville VA area. Our room had a distinctive odor that was likely sprayed with Fabreze but the covering spray was not that pleasant to us. I had a hard time getting my Mac laptop to connect to the wireless and had to use desk staff and telephone connection to remote IT support to finally get connected. Staff was helpful but the problems were beyond their capabilities. This was the only hotel in many stays where I had trouble connecting with Wifi. we might use it again when we next visit because of closeness to Palmyra but will explore other options next time.
Very clean and comfortable stay at this location. The staff are friendly and willing to answer all questions. I really enjoyed the indoor pool for my family and the fitness center. I would choose to stay here again in the future.
We were put here by Bluegreen Resorts. I was upset that we were not on the resort; however, this Best Western was very nice. The rooms were clean, the pool area was very clean and lots of towels; the staff was spot on for helping whenever we had a request or question. The continental breakfast was more than ample in choices and very well maintained.
Hotel rooms were clean and comfortable. We were only disappointed that they would not allow us to have an extra hour at check out, because we had a very late check in and were, thus, unable to use the amenities like the swimming pool.
There are better hotels. If you want what you pay for, this Best Western isnt the right choice for you. Funky smell. Overly pet friendly. Front staff courteous. Expect your breakfast to be short. No big praise here.
Clean, serviceable hotel, located at the off-ramp off the Interstate. Our semi-suite was well laid out -- but, while they call it a suite, there is only a short divider between bed area and desk/couch area. But it works. Breakfast was a bit thin, but we went to the nearby restaurant anyway
Got a great deal on this hotel, which is right off the highway very close to Charlottesville and all it's sights. Front desk was very helpful with directions, breakfast was very good and we found the price right for what we got.
Just got home from a one night stay. I'm not sure what makes a best western a "plus", but this one was not a "plus" in my book. Their pillows are so small they are square instead or rectangle. The breakfast was not very appealing. Danish were ice cold, and the eggs were wet. But my biggest issue came when I checked my credit card when I got home. They added a $10 "incidental" fee. When I called to ask about it, they said they charge it to my card for any incidentals, and it will come off 7 to 10 days later. First of all I am a rewards member. Nice way to treat your loyal customers. Second, that room will be filled at least a half a dozen times before I ever get my money back!! Once that room has been cleaned and it has been verified that nothing is damaged or missing, what gives them the right to hold my money for another 7-10 days. Yes, it's only 10 bucks, but it's my 10 bucks, and if they do that to every customer, that's a lot of extra money they are holding onto. Maybe some people don't check their bill, call, and ask about it. Maybe they keep it for "incidentals" that never occured. Third, I was never informed that I would be charged an incidental fee. I did not authorize this charge, and I think they have a lot of nerve just adding charges to my card without my knowledge. When I called their customer care, all I got was we will reach out to "see" if the fee can be removed sooner. So if you decide to stay in this so so hotel, make sure you keep an eye on your credit card for "incidental" fees. This is the first time this has ever happened at a best western.
Valerie G, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review
Thank you for taking the time to fill out a review for our property. I'm sorry to hear that your stay was less than stellar. I will be addressing the issues that you had with breakfast and I wanted to let you know that the incidentals held by the hotel are released on our end as soon as you check out. It is your bank that may hold the authorization for 7-10 business days. There is a sign at the front desk explaining this policy. Please contact me directly at 540-832-1700 ext 510 if you would like to discuss this further.
Nice convenient location. Only hotel in area. The staff are friendly. The breakfast could be better. Price of room does not reflect the quality offered. Had to leave the room early in the afternoon, was not offered a discount.
The hotel was fine. The price was ridiculous. Breakfast staff was rude and didn't replenish items when they ran out. The room was good. The desk staff was nice. But $164 for a night in a Best Western is just stupid in my opinion. I would've kept driving but my family was really tired and hungry so we stayed.
Valerie G, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review
I'm sorry to hear that you were unsatisfied with your stay. We have a new breakfast attendant and I will be sure to discuss this issue with her personally. Rates are driven by demand, so I apologize if you thought it was too high. If you'd like to discuss this further please don't hesitate to contact me directly at 540-832-1700 ext 510.
The front desk was extremely rude. I arrived very early and was prepared to wait for my room. The gal at the front desk was extremely rude about protocol and wouldn't expedite the room service. There was nothing available although I was prepared to exchange my room for anything available. After waiting 2 hours she proceeded to check in new guests.with nothing available to me. I would have understood if she had been a bit kinder. Her attitude was disrespectful at best. I will never stay there again!
Valerie G, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review
Thank you for taking the time to write a genuine review. I am sorry to hear that your stay was less than extraordinary. My desk staff normally goes above and beyond for our guests so I would love for you to give me a call to discuss this further? My direct line is 540-832-1700 ext 510.
Needed hotel for UVA Graduation weekend. Room rates were so much higher during this time. Especially in Charlottesville. So I found this BW to be close enough and less pricey. We loved everything about this hotel. My daughter, the graduate, needed to arrive before me and so I called the hotel to have her name added to the reservation. Whether dealing with the staff by phone or in person everyone was so pleasant.
Great hotel getaway. If you like western/ Native American decor, you will love this Best Western Plus.Luxurious rooms.Extra comfy beds, great Jacuzzi.Nice view. Breakfast is very nice. Staff is friendly and welcoming.
I have used this hotel for several years to spend the night in the Charlottesville with a group of 12 to 15. Check-in and check-out are very efficient and trouble free. There has never been any problems with our stay as the rooms are neat and clean with no problems. The decor is interesting with a native American theme. You cannot go wrong with this hotel in terms of amenities and professional service.
We recently stayed at this location for 2 nights. The rooms were average size but clean. The décor of the hotel lobby was very nicely done. Breakfast room was great, wide variety of food and the staff did not kick you out if you were there a few minutes after 10:00. I do have to say that the second day the eggs and sausage were cold and had to be rewarmed in the microwave. Staff was friendly and helpful with dinner suggestions. Discount if you go to the IHOP right next door.
Was staying in the area for a concert over in Charlottesville and a visit to Monticello the following day. The service was top notch all around which lead to pleasant experience without any drama at all. The price was reasonable considering everything that was going on in the Charlottesville area over this particular weekend. Highly recommend.
Ok, so the hotel itself isn't that bad.. the front desk staff is very nice ,there are some renovations that need to be done as this place is somewhat dated... but the reason. I'm writing a bad review on this hotel is bc when we stayed here there just so happened to be. 10 yr olds bday party booked , we checked in before 3 when the party was,I guess, in its beginning stages and had pool area for kids until 7 pm! How are other guests supposed to enjoy pool time? Now it might not have been so bad if it was just a few kids, no, there was like 15+ kids from the ages of like 4 - to what looked like 13... my husband and I wanted to enjoy the jacuzzi bc we have joint issues and after a long day of walking, we needed this time... kids were up and running around the pool area, jumping in and out , throwing balloons and beach balls everywhere.. we had the jacuzzi to our selves for a bit and tried to relax but getting hit with water and kids getting in and out of the jacuzzi is just plain annoying.. parents are aroundbut apparently don't care about other people's personal space so kids never got told to respect our space... worst part was the young child, still wearing diapers, his mother took off his diaper ,in the pool area, DID NOT wipe him or anything and just pulled up his trunks and let him jump back into the pool ... that was it for us! No more!!! HOW DISGUSTING ! And what a health hazard!!!!!! Never once saw an employee of the hotel checking in on this pool party... so there was no monitoring ... very discouraging and it will be the reason we will never stay here again. By the way, this hotel is away from everything . At least 15 miles from sites and nothing but chain restaurants near it... darn, we missed the mark on this one.
Valerie G, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review
Ms. Furrow, I'm so sorry to hear that you had a less then desirable stay. I assure you that I will be addressing this issue to ensure it does not happen again. Please contact me directly if you wish to discuss this personally. 540-832-1700 ext 510
Nice place to stay with family for our wedding event in the country nearby. We were pleasantly surprised to find something so convenient and still not too far away from my daughter's country wedding. Our family enjoyed being able to be together from our various long drives. It was restful and fun.
We were very , very pleased with our recent stay at Best Western in Zions Crossroads, Va. The staff was more than helpful and courteous. The hotel and grounds were very well kept and maintained. If we are in the area again we would most definitely stay at this Best Western.
Way over priced compared to 2 metro areas approximately 20-40 miles away. Service was okay and the breakfast was just okay. Beds were okay not overly comfortable. Pool is nice with hot tub amenity. Do not recommend this hotel for the price. Way nicer and cheaper stays just a few minutes away.
Valerie G, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review
I'm so sorry to hear that we did not exceed your expectations. Please call me directly at 540-832-1700 ext 510 to discuss.
Nice and friendly staff; rooms were clean and comfortable, great location it is within walking distance to restaurants, Walmart, and other stores; short drive to local Vineyards. Would stay here again
Very good stay, two days long, too short. The only location where I needed to be so the choice was no choice. I thought the cost was above what I would have normally spent to visit family. The next closest location of acceptable quarters was too far away to be practical.
I was traveling back home from a winter stay in Myrtle Beach and had been traveling all day. Stopped for the evening at this Best Western and found out there was a conference 15 miles away and all the hotels were booked solid. The gentleman on duty that evening went out of his way to book me into the last room available as it was dark and I was not able to drive the 85 miles to the next place that might have room available. As with all Best Westerns, the hotel was excellent, very clean, and very accommodating.
Room was very clean and beds were very comfortable. They had a great breakfast. The breakfast had a large variety. The staff in the breakfast room were great My family enjoyed the indoor pool and hot tub. It snow while I was there last week. The location was great to jump on interstate or take the back roads. Close to shopping and food. IHOP is same parking lot. You can walk over for a meal. Enjoy my first trip to Virginia
The room and hallways had been treated with an air or carpet deoderizer. My wife suffers from ashma and COPD and cannot tolerate these odors. I would think that hotels would know that these deoderizers only cover up unpleasant odors and would not be advisable to use for manyguests.
Good, clean hotel and have stayed here in the past. It is the only hotel in the near vicinity. Will stay here again on future trips, have taken advantage of the pool and nearby restaurant as well as local dining options across the highway.
I had to call early for a room because it's the only game in town, so to speak. The desk clerk was very good at his job and made me feel welcome. They had an indoor pool, fitness room, business center and pretty good breakfast. My room was on the third floor and the bed was very comfortable and the room had a good shower, fridge and microwave, tow phones. The only negative was the WiFi, it was not as fast as I expected
Mr. Golden and the young lady working the evening of 11/05 were incredibly helpful and made our stay a great one. We were staying with about a dozen families from my son's team and we all had a great time. Thank you so very much for your hospitality!!
Arrived after midnight, staff was super nice and checked me in quickly. The rooms are huge and the beds are very comfortable. Everything is super clean. There is even a fireplace in the lobby, which is very welcoming and lovely. Will happily stay again.
Nice hotel; seems to be fairly new with all the amenities. Great free breakfast in the morning with a lot of choices. Very clean and quiet. We stayed here 2 nights in October 2016. Beware though, when we returned home, the hotel had charged us for 4 nights instead of 2 nights. Eventually was straightened out but the hotel staff was a bit snippy about it.
Front desk staff (Golden, Mgr and Gerry (Jerry?) were very helpful in getting me a good rate. They had infectious smiles and positive attitudes. The beds were comfortable (very important to me) and the internet worked well (also important) The last time I stayed here (about three weeks ago), I enjoyed the indoor pool and hot tub. They have a hot breakfast with a good selection, from cold cereal to waffles to eggs and meats. I would gladly recommend this property to anyone and would definitely stay here again.
Clean fresh rooms, beautifully decorated lobby, best breakfast buffet I have ever seen and cheerful friendly staff. Best place to stay if you want to be close to charlottesville, Monticello, Keswick Hall and not pay Charlottesville prices
One of the most comfortable hotels to stay in after a long drive. The location is off the main road so it is very private and is directly next to an IHOP restaurant which was great for the kids. this was my second time staying here and i would not want to look anywhere else when i travel back down here in the future.
Very mixed bag and mixed impressions. Maybe 3.5* stars. Let's start with the bad, the room itself is a bit outdated and I could not get hot water (for shower or sink) in the morning. The good: Staff are incredibly friendly, breakfast has many options include those amazing make-your-own pancake machines, wifi is fast, room is clean and little outside noise, even thought it was sold out. About 20 minutes down the highway to Charlottsville, which is an easy drive. Sheetz across the street.
Very nice hotel - clean and easy access to Rt 64. The staff was pleasant and helpful. You can get breakfast in the hotel or go across the street to IHop where you get a 20% off the bill. The beds were comfortable and it was quiet. Highly recommend!
I cannot say enough good things about this hotel! It is really really clean, the staff is extremely friendly and welcoming, they have a wonderful HOT breakfast bar which is not advertised, and did I say CLEAN?!! The reception area of the hotel is decorated in American Indian motif with some relics in glass cases. After talking to one of the employees, she told us that the owner is a native American and it is part of his collection. Very cool!! :) They have a nice gift shop with all handmade and local crafts and some antique pieces. Lovely people run the gift shop, very friendly. We were hesitant about staying at this hotel because it was outside Charlottsville and we were doing the wine loop. It's an easy hop onto I64 and you are in wine country in 10 minutes....and you just saved 50% on your hotel room! WIN! IHOP is in back of the hotel. Walmart, Lowe's, Wendy's and a dozen other stores & restaurants are right across the street. The room that we had (king suite) had a small frig, microwave, safe, and small coffee pot. The only thing that I would change is the fact that there is no exhaust fan in the bathroom which was annoying. Highly recommend this hotel. A+++
When my wife and I booked this hotel we did see it had 4 stars so we thought we have to check it out. We were only in town for the night. The gentleman at the front desk was very professional and funny. When you walk in the front doors you automatically smell a fresh clean scent. The breakfast is pretty good. I wouldn't bother with the IHOP right next door. The room was big, clean and comfortable. Next time we go up there for the weekend for wine tours we will definitely stay there without a doubt.
This was one of the nicest Best Westerns we have stayed in.The room was very large. Along with the nice comfortable bed, we had a comfortable, roomy sitting area and clean, clean bathroom. The breakfast had many healthy options and we were satisfied after the meal. The lobby was interestingly decorated and the manager was very professional. We stayed here because we would be close to Monticello.
Brand new hotel very nicely decorated, and very friendly staff. The rooms were clean. The breakfast was very nice, with many choices. Nice location, right off the Interstate. Good choices of restaurants close by.
Friendly service, adequate rooms, facilities. We were happy with the continental breakfast and hotel decor. Front desk staff and cleaning staff were extremely welcoming and helpful. I would stay there again and its nice to see the area is up and coming offering more and more services in the area.
Very clean, family friendly, beautiful interior. Great pool! and the breakfast was the best! it was my daughters 11th birthday party with a few friends and the hotel staff was very accommodating. I will recommend this to everyone!
Great staff, extra clean and comfortable rooms. Nice breakfast included. It is easy to reach off I-64 and only 15 minutes to Charlottesville and UVA and 30 minutes to Richmond. The I-Hop next door gives a 20% discount to hotel guests.
We stayed for two days when our outer banks vacation was stormed out. Overall, the facility is very nice. The front desk staff is friendly and helpful. Common areas are clean. Beds are comfortable. We have stayed here before and always loved how the pool was nice and warm. Not anymore. The pool was chilly and the air temperature in the pool room is a VERY cool 68 degrees. On the up side, it looks like they upgraded the lighting in the pool room. It was very well lit where before it was dark. The pool and spa were very clean, no off odors, plenty of towels. Our room was not serviced so I had to get towels and toiletries from the desk, but they were cheerfully provided.
Everyone was great --and sincerely willing to help and were sincerly friendly!! Rooms ere comfy, clean, and quite roomy! excellent and staff ---night and day staff and kudos to the kitchen/ hostess staff! thanks!
If this location matches your needs, there is nothing else in the area that can compare. Rooms and entire property are neat and clean. Rate is reasonable. Service is very good. Front desk staff is friendly and helpful. Breakfast prepared by Jackie is much better than others and plentiful. Well presented and supplied.
The hotel room was quiet and easily accessible. The staff was cheerful and helpful. We couldn't figure out how to turn the bath vent on when showering. One of the two switches in the bath turned the light on and the other one didn't do anything so I think this must have been for the vent but was out of service. The hotel is easily accessible from the road and adjacent to an IHOP, which is awesome.
Couldn't have asked for a better experience. Staff was wonderful. Room was comfortable and very clean. The lobby was warm and inviting. Breakfast was the best we've had at hotels. We will continue to stay here on future trip to Charlottesville. Easy drive to Charlottesville and most anything you need is close by.
I stayed here over nite on my way to Va. Beach. Front desk employees were very friendly. The room was very nice and very up to date. Everything was very clean including their "clean" TV remote which is flat and easy to sanitize. TV was large and up to date. The complimentary breakfast had about everything most folks would enjoy. The hotel is next to IHOP and across the street is a few other dining options. Very impressed.
We stay at the Best Western regularly for family area visits. It's very difficult to get a reservation during UVA football season, so plan accordingly. We have always found this to be a fairly quiet, very clean hotel and the recent upgrade to the complimentary breakfast makes the entire package a plus.
Very clean n smells great.. Pool very nice size n temp of pool and hot tub perfect.. However, i couldnt swim more than 15 minutes because the pool room is air conditioned so i started to freeze.. Didnt bother my kids but would be nice to swim n not freeze.... Rooms nice sized n clean (we had 2 queen beds). Breakfast nice n staff nice n helpful. Great place to stay
This hotel does not warrant the rate that they post. They take advantage of the fact they are one of the few decent properties between Richmond and Charlottesville. If you don't have to stay in that immediate area drive on to Charlottesville or Richmond where there is more than just a WalMart and an overpriced hotel. Unit was not clean and breakfast a flop.
Overall, had a nice visit at this location. The front desk staff were very helpful as I was checking in. Room was clean overall and had no issues w/ the AC unit (stays nice and cold - I like a little "white noise" personally) or any smells as previous posters have mentioned. There were a few hairs left in the bathtub, however, so that was a little gross. Pillows were very strange - oddly shaped and kind of small. Bed is comfortable enough. Wifi works well enough for my purposes. Breakfast is OK depending on your preferences I suppose. I tried the pancake machine one morning and figured out it makes kind of flat, spongy pancakes, so that was not to my liking. Scrambled eggs were a little too runny and flavorless. However, the coffee machine was always full and the staff in the breakfast room were very friendly and accommodating.
My family stopped overnight at BW during a roadtrip in July 2016. We were pleasantly surprised by how nice the hotel was. The staff was professional and friendly, the hotel was clean and maintained, and the amenities were plentiful. The breakfast was very nice. We will certainly stay there again.
The location was good, right off the highway. Clean place with a friendly staff. Lobby was decorated nicely. The breakfast options were some of the best that we have seen at Best Westerns. Free WiFi was easy to use.
Best Western has been around a long time and many of their hotels were average, overnight stopovers only. This one is a Plus. The room was nice and clean (rented a King with sofabed -minimizes the claustrophobic feel of small hotel rooms. The lobby is great with a Southwest Native American theme. One of the most interesting and inviting small lobbies I have seen. Near the I64 and close to Charlottesville. This place was packed last weekend. It does have only one elevator but the stairwell is carpeted and quick if you like exercise. The free breakfast was average but that is where I place most of them these days. One thing I would change--Maxwell House Coffee? Never my favorite and they could go upscale some on that. Otherwise, very nice place recommended by friends and the staff was courteous and friendly. Good job Zion Crossroads BWP.
Hotel was a really good one for the cost and breakfast was included. Very clean, courteous staff, location central. Enjoyed! We would stay here again. We had not stayed at a Best Western recently and were pleased.
Service was excellent, but check your room before unpacking. The A/C units are old and noisy, and our room had a distinct cigarette odor mixed with a damp, musty smell as if the room hadn't been used since 1980. Breakfast, on the other hand, was awesome.
This is a really cute hotel. The room was clean and comfy. They offer free WiFi and a free breakfast in the morning. They have an indoor pool and an indoor jacuzzi. The lobby is really interesting with historical artifacts, it looks like a museum. There is a big parking lot with an ihop on the same parcel. It is confident off the highway but far enough off to be pretty quiet
Pleasant people both employee's and guest,had pleasant conversation with both guested and staff ! Very nice room it was clean and had a nice T.V good size bathroom hair dryer , Healthy choice of breakfast food fresh fruit, bagels yogurt hot & cold cereal waffles, pancakes,mini muffins, English muffins ,egg's sausage . Very helpful and friendly staff ! Gas station and stores close buy. Very convenient location . We enjoyed our stay there and our looking forward to our next visit there
We were at the Best Western for a conference and were pleased with the facility and the great staff. Most reviews give the staff very positive reviews and they are on the mark - a really great group of folks. Overall a nice hotel with more meeting room variety than I have seen in similar size properties. The rooms are adequate but ours was a bit stale which was a surprise because they seen to be a high volume hotel. Room was generally clean but the very nice chair (fabric cover) in the room was in serious need of cleaning. I agree with many others, a very comfortable bed - above average. The tv remote was in a special holder - no big deal but always nice to be able to find the remote. Another plus was the tv guide was easy to find (big notebook) and it was accurate! One of the co-owners is from Montana and is associated with the Blackfeet tribe (if I understood correctly). He has an extensive collection of Native American and western items on display that would be worth stopping by the lobby to visit. Another recent review noted the lack of fresh fruit in the breakfast room. I was there two mornings and was disappointed with no fruit the first day but the next morning, it was on the bar. The pancake machine was a real treat! Our group overall were pleased and hope that issues in our room were not widespread. I wish they had made available containers for recycling items such as paper, plastic and cans either in the rooms or in the halls.
Fantastic hotel! This was one of the nicest small town hotels I have ever stayed at. Everything was clean and comfortable. The pool and hot tub were delightful after a long day and they had an excellent continental breakfast, with plenty of options. Highly recommend!
This hotel has a wonderful group of staff members, clean and comfortable rooms to sleep in, is nicely decorated, and provides a pretty decent & complimentary breakfast. Forgot something? not to worry...there's a Walmart just across the street, along with a gas station and a handful of places to eat, so everything you need is right there.
Good location for visiting Charlottesville and the surrounding area. This Best Western is decorated with Western cowboys and Indians themes, which is fun for the kids. It even has a gift shop! Small indoor pool and a hot tub, open til 11 pm, to rest your tired legs after a long day. The staff is very friendly, and the breakfast has a lot of choices, from oatmeal with toppings, French toast, make your own pancakes, eggs, cereal, yogurt, fruit.
The hotel staff were friendly and professional. The room was large, with a king bed, a refrigerator, sofa, sitting area, and nice-sized bathroom. There were 2 large windows with a lot of light during the day, and curtains blocked out all light for sleeping. It was quiet and we slept well. The breakfast could have been better though. The eggs weren't very good, and there were lots of high-carbohydrate food items and no fresh fruit. Otherwise we were satisfied with our stay and would stay there again.
My daughter and I recently traveled to Virginia for some touring. We stayed in the Best Western PLUS Crossroads Inn & Suites, in Zion Crossroads, Virginia. The evening staff were fantastic and the establishment was top notch! We will keep them in mind for any future visits to that area.
I usually use this hotel because its close to my family home. When we hold our reunions I'd rather not stay in Charlottesville. I did not appreciate having to stay in what was to be a NON SMOKING room, that was layered in smoke. There was nothing the staff could do about it. They provided me with a bottle of air freshener. And all other rooms where booked for the weekend.
Stayed here while attending a family wedding in the area. We were super tired when we arrived to check in. Great staff at the front desk started our stay with a smile. Room was fine but the beds were GREAT and all of us enjoyed a really restful night. We would stay here again if we were in the area.
We had two bad experiences with this hotel. One was from placing a reservation (for a family reunion) through Expedia where the dates got booked wrong. After calling to get them changed, we were waiting on follow-up from a manager, who responded a month later and then said it was too late to do anything about it. Ok, sometimes mistakes happen. Second bad experience was in showing up for said reunion to take an extra room a family member had booked. We got there and were told that the room had been cancelled. Although this was the hotel's fault and the family member had the name the member of hotel staff he had talked to just days before about the room and asked to speak to him, we were told there was nothing that could be done, they were booked. Again, things happen. They were booked and had no rooms. But Autumn Campbell represented the worst customer service I have ever experienced. Not so much as an apology for an inconvenience. She refused to call the hotel staff who had cancelled the room. She refused to put us on the waiting list. With no where else to go, we displaced a generous family member, and ended up staying there anyway. The amenities were good. Breakfast was fantastic! Staff serving were very friendly. But truly, the worst customer service. Could have been a much nicer stay, and one I would have gladly paid twice for. As it stands, I would avoid at all costs.
My room was clean, staff were SUPER nice, breakfast was better than comparable hotels. The staff working in the breakfast buffet area was exceptionally nice. If there was one thing I would give criticism on it would be the walls. They were a little thin so some sounds did carry.
Very nice hotel within an easy drive of Monticello. The staff were friendly and helpful. The room was comfortable and clean. The lobby had beautiful native american artifacts surrounding a rustic fireplace. We had dinner at a very nice Italian restaurant in the plaza across the road. Breakfast at the hotel was buffet with a good variety of foods. Well worth a repeat visit.
Quiet, clean rm, and Alfred was outstanding went above and beyond when we left something behind, he bought the items next door to the I Hop where we were eating... He deserves a raise. Check in was a breeze and check out was better.
Top notch motel. All aspects were great. All personnel were helpful and well trained. We'd recommend it and stay again! Breakfast was complete with helpful service. Room was comfortable and clean. Lobby décor of native America was interesting.
Overall would rate this a 10. There were 2 problems as explained in the survey; breakfast room for all quests was closed for a private 8 yr. olds' B'day party one night when we returned to hotel. The hot tub was not working. There was a blip with our room rate, but quickly resolved. We will stay again as our family leaves in the area. My husband gives the breakfasts an 8.
The location of this hotel close to Richmond, Charlottesville, and Palmyra. It is clean, the staff is friendly and attentive to the guests. The beds are excellent and I prefer to stay here when working in Charlottesville.
Pretty nice place to stay. Rooms were clean and fairly updated. Air conditioner was a little loud. The lobby was well decorated and the staff was very nice. Will stay here again if I am in the area in the future.
Our group chose to stay at The Best Western Plus originally for location. As it turned out, we would stay there again even if it was not the best property for our destination location. The property is very conveniently located to I-64 and quite a few local activities and options. The staff from the Banquet Sales manager (Brittany)on did a GREAT job of taking care of our party ( @20 people) for multiple nights.The front desk managers (Autumn & Debrick) were extremely helpful. The food service (Breakfast ) manager (Jackie) did a fantastic job and the food was well above any expectations and better than almost every other similar property where I have ever stayed. This is an EXCELLENT OPTION for your stay if you are fortunate to visit this beautiful part of the country.
This has to be the best hotel staff ever created. From the moment we arrived until saying farewell, the very professional staff did everything possible to make our visit memorable. We reserved three rooms for family attending graduation at FUMA and everyone was impressed with the genuine interest in our comfort and pleasure. We arrived after an overnight at a nearby resort and agreed that this BEST WESTERN was far superior in every way.
Hotel exceeded our expectations in all areas. Rooms were large, well equipped, clean, and quiet. Hotel staff were courteous, helpful, and friendly. Would definitely stay at this hotel when in the area again.
The staff were very helpful, especially at checkin. The pool was a great distraction great for the kids. We did wish it did not show up for Charlottesville under the search, as it was not near the city whatsoever, and required about half an hour's additional time driving out to it, and then the same to get back to the main highway.
Didn't expect much at this bwplus. in this hotel market,ill usually stay in Hampton inns.this best western exceeded my previous misconceptions.clean comfortable room,actually better thread count than H I..a better than most free full breakfast and very accommodating front desk staff.in particular a new employee deverrick can't,say enough about this fine young man.his night partner also very pleasant and both well trained.the lobby has beautiful native American art and artifacts.never thought a bw would get oooo from me..this one did
We had a reservation well in advance of our check-in. Our room was not available until more than two hours after check-in time. This also was the case for everyone who came in after our family. The clerks were new and didn't know what to do because the cleaning crew would not release the rooms. And then the fire alarm went off. Again, the clerks did not know what to do. They turned the alarm off and after getting a return call from the firehouse and complaints from many irate customers, they tried to call their manager, who was not onsite. They were not able to get in touch with their manager. One of the clerks suggested that we might be able to get a discount on the room because of all the issues. That did not happen. Additionally, ants were on the tables and the air conditioning smelled like gym socks. I completed an online survey spelling out all the issues and giving our stay there a low rating. I received a response stating they were sorry for "not exceeding" our expectations. In my view, they came nowhere close to even meeting my the basics.
My husband and I spent 6 nights at this hotel last week for a genealogy trip and have to say, it was a wonderful week. The staff were wonderful, room and beds were great, breakfast was outstanding, don't have a bad thing to say. Really enjoyed our trip. Will be back next year.
This is a very good hotel in my opinion. The staff is very friendly and the room was clean. I was there for a week and they took care to provide me with anything I needed day by day without hesitation. The pool was clean and the exercise room was always taken care of. The breakfast was good with much to chose from and the coffee was good too. Also my favorite Mrs. Jackie was great about keeping the food coming and having the dining room ready for the crowd. She always smiled and that helped my days start off good. I've been to this hotel on several occasions now and always a good stay.
Stayed here for a night because we wanted to see Montecillo. The lobby was beautifully decorated, very rustic. The people at the desk were very helpful and pleasant. Our room was very clean which is important, top on the list. Nice hot shower after a long day, and comfy beds and pillows. In the morning before going our way we had a very nice breakfast at the hotel, the area was taken care of wonderfully by a young lady named Veronica, she kept up with making sure everything was available and clean. It was a great selection of Scrambled Eggs, toast, muffins, waffles, pastry, fresh fruits, yogurts, hot oatmeal with diffrent toppings to choose from! Bagels and english muffins and of course juice and coffee. We couldn't have been happier. We would definetely stay here again if we were in the area and I highly recommend it.
We were booked at another hotel because of their liberal cancellation policy (unlike Best Western), but when our plans became firm, we switched to Best Western because other family members had booked here. Anyhow, we arrived on April Fool's Day...but all of our surprises were pleasant. The lobby with the many fascinating Native American artifacts is better than any museum I have ever seen. Especially enjoyed the Bev Doolittle prints in the dining room and around the building (Discovered something in one of them that we had NEVER noticed before...and we love Bev Doolittle!!!). Staff was fantastic, parking was easy, and room was very clean and comfortable. Some minor things need attention, before they get out of control. 1) the maid needs to remember to wipe the TOP of the shower enclosure. Spots of mildew were beginning to appear in ours. I scrubbed them off. 2)The backsplash around the sink is beginning to separate from the countertop....needs new caulk, but also looked like some shifting has taken place 3) It was SO VERY windy one night, the breeze was blowing into the room from **under** the air conditioning unit. Based on the way I felt when I woke up, it was blowing in pollen all night. Wonder if some insulation or something around the unit has deteriorated (RM 425). The breakfast is very special and everything was delicious. The eggs were especially enjoyable. Coffee/tea service is available 24/7 in the dining room (as well as in the room). And there are large refrigerators in the room. Wireless service was fast and dependable. The pool area was a little cool (AC), but we had a nice swim and hot tub experience. The fitness room was clean and very functional. Lots of towels available We were on the 4th floor, overlooking IHOP. BUT the view of the mountains was fantastic. (There was a little noise in the parking lot as the IHOP workers were leaving at night..but didn't last too long). Can hardly wait to stay here again.
Stayed here for business, will be back again soon. Very pleasant stay, staff is wonderful. Rooms are very clean, restaurants, gas stations and stores close by. Great breakfast, local newspapers and the USA Today.
I have been reviewing this place for two to three years and I continue to say how wonderful the service and the people are there. Jackie, Julie and Bob are three that are very friendly and we love to talk to them.
The room was clean and like new. The over all hotel is very good. The only problem is the walls are thin. On my first night the people in the next room were up until 2am and it was like a party in my room it was not the hotel fault but the wall seem thin. The next morning some on was banging on the door in the next room at 5 am not much sleep that night. The second night was great and no noise.
Beautiful foyer and gift shop. Rooms were clean and cozy. Breakfast was just ok since the eggs were less than edible even with cheese but we got by with French toast, waffles and many other things to choose from. The pool and hot tub were also well maintained.
This hotel was one of the most comfortable places to stay, They have a great pool, hot tub, fitness room and the best continental breakfast I have ever had. The people are friendly and helpful. The location is nice for sightseeing and there are stores close by.
Unlike others' reviews, I have to say I was disappointed with the cleanliness of my room and bathroom. I used a wet wash cloth to wipe bathroom vanity and when I looked at the cloth, I was surprised to find the washcloth was brown and had hair (not head hair) on it. Gross! The luggage rack and base of the furniture were dusty enough to write your name. There dark orange drips on the wall above the bathroom wastebasket. Also the toilet was wobbly due to improper install.The bed was comfortable, but the heater was really loud and sounded like a diesel truck.
The room was grubby. They only bother to dust the tops of the furniture. There were stains on the walls in the bathroom from where the wastebasket sits against the wall. I took a clean wet wash cloth and wiped the top of the vanity and found to my disgust a hair (not head) and brown grime on the cloth. The toilet was wobbly because the base is not set properly. The heating is so noisy you have to have the TV turned up really loud and then the heat cuts off and you have to turn the volume down--ridiculous.
This is my second stay at this hotel, and as before I have nothing but good things to say about it. The location, staff, amenities and the quality of the rooms are excellent. The food was superb. Looking forward to my next visit.
One of the nicest hotels we have ever stayed in, we normally stay in a resort facility. Could not have asked for a better experience, would highly recommend this hotel. Excellent staff, Stacy at the check in desk was very friendly and extremely helpful. Jackie in the breakfast room was also very friendly, professional and made you feel at home. The food was good with a good selection and well presented.
The lobby was gorgeous and the staff helpful. Breakfast was the usual ho-hum items normally found on a free breakfast buffet. Didn't use the pool and hot tub, but it looked nice. Sort of out of the way, but I was working nearby, so the location was good for me.
Beautiful lobby, friendly staff, good food, comfortable bed. Great stay. We arrived late without a reservation and friendly, smiling staff met all of our special needs very quickly. Excellent nights sleep
I stayed at the Best Western Plus Crossroads Inn & Suites one night with my forensics public speaking team. We booked 9 rooms at this hotel. I had 18 students, 4 young adults, and one mother with me - 24 people total. I asked all the students, "How are the accommodations?" and they all replied positively. They loved the fact that there was a heated indoor pool and hot tub for them to use, as most of the hotels, Best Westerns included, only have outdoor pools that are closed during our season. This was an added bonus for them. My room was a King room, and it had a pull-out sofa, chair, and desk and chair in the room, so when I had my coach's meeting that night, all my assistants (4) had a place to sit and take notes without having to pile up on the bed. Then, there was THE BED!! Kudos to this bed. I have back and hip issues, and after driving a bus of kids to these destinations, I usually have trouble sleeping. The mattress was firm and I didn't wake up aching all over like I usually do on these team trips. The tub was awesome as well - clean, modern, deep enough for me to have a nice soak in the tub. The breakfast was good - there were several hot items on the bar such as scrambled eggs, sausage and oatmeal (not the instant type, but cooked and warm). However, the only thing that my students complained about was no waffle iron to make their own waffles. They seemed to have loved that about our last BW hotel stay in Hopewell; however, Hopewell's BW didn't have an indoor pool, the rooms were smaller and not as nice, and the beds were not as comfortable. But there was plenty of food items for them to choose from so they were fine. The coffee was good as well. I will definitely use this hotel again next year for the same tournament. It was a bit higher than most of the BW we have used in the last year, and most BW do give us a school group discount, but even though it was 15 dollars higher per room making the student price a bit higher, it was well worth it. With the discount, each room was still a little under 100 per night which is nearly impossible to find these days. I highly recommend this hotel. One more thing that made it nice for student groups is the fact that there is an IHOP right behind the hotel - literally the same parking lot so students and guests can walk there for dinner or a snack. Across the street, there are several fast food options, an Italian and Chinese sit down restaurants, a Subway, and a Wal-mart; however, the intersection there is very busy, so I drove the kids to those places as I didn't feel it was safe for them to run across busy lanes of traffic. But it was very convenient, especially the Walmart for anyone who forgot toothpaste or shampoo. Once again, hotel and location are awesome, and the staff was friendly and engaging.
My husband and I have stayed here 3 times. Once 5 years ago and 2x this year. It is convenient to our grandchildren's new home. It is clean, staff is excellent, check-in/out is very good. My husband thinks the breakfast (included in price) could be a little better, I think it is fine. We both eat differently, he is an omelet/ waffle man and I am a cereal woman. We both think the pastries are bad. This needs fixing. Overall, it is a nice, clean hotel and we will be back. We highly recommend it. We usually get the suite with refrigerator; Wal-Mart across the street, so anything you need is right there.
We have been staying here for about 2 years now off an on and they staff is always so wonderful. They are so nice and helpful to any problem we have. The housekeeping staff is so good and make sure that you have what you need for your stay. I can not say enough good about this place.
Even though this is the ONLY hotel in the area, they still make a point of being clean, professional and friendly. Enjoyed the pool and hot-tub as well as the fitness center. On our last night, we were unfortunate enough to have a screaming baby placed in the room next to us. The child cried, loudly, all night. The manager on duty didn't hesitate to adjust our rate for that reason and apologize, as he had also heard the child on his rounds during the night. Even so, over all, we were happy with our stay.
Every time I go to Gordonsville I stay at this hotel. It's close to the plant I am visiting, it is always clean and safe, and the staff are top notch. The rooms are modern, clean, and comfortable. This hotel is an exceptional value for the cost.
I absolutely love your hotel and it was super clean and spacious. It was quite and very private. Not to mention a great location with IHop behind it and walmart across the street, not to mention the gas station right there.
Wonderful hotel, excellent facilities, excellent location, great service. Says they are pet friendly and indeed they are, and outside areas have plenty of break space. But be careful of the $20 PER NIGHT pet fee which is exorbitant. It's hidden in the fine print on the main website, and central reservations will say there is no fee - they just hit you with it at check-in, along with a full page liability release and instructions. Declaring a pet also gets you put in the "dog rooms" which are right next to eachother so you get to enjoy barking dogs next door and have to try to quiet yours. They are also right next to front entrance or rear door - great for access, bad for noise. A friend who also stayed there but did not declare her dog, but openly walked around with her dog, was not charged a fee - and there is lots of back doors. Just sayin....
It's Always a Pleasure Staying At this location... The Staff Are extremely professional and Courteous. They always Have such a pleasant Smile upon Check in and The Rooms Are Exceptionally Lovely Spacious Clean And Comfortable. This will always be my pick When Working In The Richmond- Midlothian and Charlottesville areas.. keep Up The Good Work!!!
This was my second time staying in this hotel. The acomadations are excellent. Every person you come in contact with is friendly and helpful. I was able to bring my nephew over to swim in the pool even though he did not stay at the hotel. This was great because I am allergic to cats and was not able to stay at his house.
I love this hotel. It has all the qualities of what PLUS should mean. I recently stayed at another BW Plus and was disappointed as this hotel is what I compare other BW PLUS hotels too. The staff is great, the rooms are nice and roomy, the breakfast is a great value and the fact that the pool/hot tub are open until 11 makes it nice if you are checking in late, as we did. this is our second stay, and has become our preferred hotel when we travel up this way!
Had a very nice stay here. After some billing confusion on my part, the front desk was friendly and helpful, and got things all sorted out for me. They are pet friendly, but the hotel does not smell like a dog hotel, and the grounds are clean and well maintained. Room has obviously been recently updated, and was spacious and comfortable. We couldn't have asked for anything else.
Good location off interstate, quiet, clean and provides a warm inviting welcome! I would recommend this hotel to anyone traveling through Virginia. There is swimming and a spa next to an exercise facility. 0ffers a breakfast menu, but does not have a full time service.
The property was alluring. It was the best Best Western I have ever stayed in. It was close to shopping and restaurants. They had a good fitness room. It has an indoor pool which I did not have a chance to use.
I did not expect to find such a gem in the bowels of Central Virginia. Above all, we did not expect to find a Best Western that we actually liked and we chose this one only because of its proximity to my business. My wife and I had an incredibly bad experience at a Best Western in Istanbul, Turkey, and we swore never to go to a BW hotel again. This BW in Gordonsville changed this. From now on it is Best Western all the way!
very nice stay the staff was very nice made the stay nice the pool was great nice and warm very clean hotel people asked if you needed anything else to make your stay even better I give this Best Western a 10 plus very enjoyable stay
I have stayed in this hotel 12 nights out of the past 30 and will be staying here again in the future. The employees at this hotel are top notch. I also had the pleasure of meeting one of the owners during one of my stays here and he was a great guy to talk to. Down to earth, friendly and very caring about his guests as well as the staff.
It was Parents Weekend. Too many folks in the hotel. The breakfast area was overrun. We could not get in and if we could have, there would not have been any place to sit. We ended up at the IHOP. I was not there for parents weekend, I was meeting friends. Too bad.
Our family has stayed at the Best Western Plus Crossroads Inn several times when traveling to visit one of our children attending school away from home. The staff has always been polite and professional. The rooms have been clean. The water pressure in the shower is unbeatable. The beds are comfortable. Overall, this hotel offers a great value for our money.
The motel was very clean.The staff were very courteous,and knowledgable.The breakfast was very well prepared and set up.The only problem I had was some noise in the hall.People woke me up outside my door talking and laughing,then a little later someone slammed a door.
There are not many choices in this area for hotels but this hotel does not hike the rates or slouch on the cleaning because they feel that you "have to stay" with them. In fact, I thought the hotel was new and was informed it was almost ten years old! The staff at the front were very pleasant at check in, and everyone that worked in the hotel would always say hi as you passed in the hall. Clean room with a nice surprise that it had a mini fridge and microwave! The pool was great and the hot tub as well! Lots of well stocked food for the breakfast buffet in the mornings! Overall, I would stay again and recomend to anyone looking to stay in the area!
The staff made this stay a great experience. They were always ready to meet your needs. They had multiple events going on and handled them with ease. You could tell that they wanted you to enjoy your stay/experience with them. We did and I'd like to thank each of them for such a great weekend experience.
AAA rate was $125...newly renovated lobby, friendly staff, room was large and clean, fridge and microwave, comfortable beds. Heated pool and sauna and small gym. Plus a complimentary breakfast! Walmart and other shops in town.
The hotel let a church hold a baptism in the INDOOR pool. They were fully clothed & were even wearing tennis shoes and work boots into the pool. Sorry, but that is disgusting & I don't know who allowed that. I have no problem with a baptism, but make them remove their shoes, for goodness sake!! What if they had stepped in dog doo before coming inside?
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review
I'm so very sorry that this happened. I was not made aware of it until I saw your review and I agree with ALL of your concerns. I hope that you will give us another chance to exceed your expectations and I assure you that this will not be happening again.
We were very impressed with the cleanliness of this hotel and friendly attitude of the staff. We highly recommend this Inn and found it to be a comfortable driving distance from Charlottesville, Montecello, and Montpelier, all of which we visited.
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review
Thank you taking the time to complete a review of our property! I am so glad that we were able to exceed your expectations. Come back and see us again, soon!
Great location, very clean, good service, quiet night. Allowed early check in so we could change clothes for a wedding on time. Breakfast was generic, but good. One weird thing was they asked what kind of car we were driving/would be in their parking lot over night.
Valerie G, General Manager at BEST WESTERN PLUS Crossroads Inn & Suites, responded to this review
So glad that we were able to accommodate you and get you to your wedding on time! We only ask for your car information for security reasons (ie: you left your lights on, etc.) I hope you will consider our property the next time you're in the area!
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