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Best Western Hotel Phoenix Goodyear Inn, Goodyear

4.0/5  - basé sur 468 notations.
55 N Litchfield Road, 85338-1283, Goodyear, United States - See map

Located just minutes from Phoenix International Raceway®, the University of Phoenix Stadium, and the Goodyear Air Park, the Best Western Phoenix Goodyear Inn is located near everything you want to see, do and experience in Phoenix. Located in the Phoenix-Goodyear area - and close to Glendale, Avondale and Litchfield Park - this Goodyear hotel offers easy access to Phoenix's most exciting attractions and events at an affordable rate. Love sports? The Phoenix Coyotes, Phoenix Suns and Arizona Cardinals are just a short drive away. Love the outdoors? The breathtaking Sierra Estrella Mountains are replete with hiking, biking and mountain climbing, nearby Lake Pleasant offers up plenty of water sports and lush golf courses can be found at every turn. Inside this charming hotel in Goodyear, guests will find well-appointed guest accommodations, each complete with an in-room refrigerator, microwave, cable satellite television, and high-speed internet access. Other hotel amenities include a complimentary full breakfast each morning, in addition to full breakfast menu, an outdoor heated swimming pool, and guest laundry. Pets are also welcome at this Best Western Phoenix Goodyear Inn. Guests traveling to the Phoenix area on business will enjoy being close to the Palo Verde Nuclear Plant, Lockheed-Martin, Sysco®, and Del Monte®. Get ready for an unforgettable stay at an exceptional hotel in Goodyear, Arizona. Enjoy your stay.

Best Western

Hotel Phoenix Goodyear Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 468 guest reviews
NOTE ISSUED
Excellent
168
Very Good
136
Average
100
Poor
32
Terrible
32
REFER TO NOTICE
Business Business
67
Couples Couples
121
Family Family
192
Friends getaway Friends getaway
30
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overnight stop"

3
15/08/2018

Dissapointed for a BW. Friendly staff and clean lobby. Hallways need work as they were dirty with the same trash at check in and check out. The room was ok and appeared clean enough. Off the Hwy a bit, but easy on and off. Attached restaurant was closed so had to get in car and drive again. Only several blocks. Pool was clean, but we found the one chair that was broken. Again not what I expect and would not stay again based on price for what, we recieved.

"Grand Canyon/Durango"

2
30/07/2018

Best Westen Phoenix-Goodyear Inn one of the rooms that was assigned to our friends still had not been cleaned had to be reassigned to a different room the new room the carpet was filthy. Our room had toilet problems had to use lobby restroom this was an inconvenience the lobby was not close by. When we call the front desk we were told that maintenance was not on site till 7:30 in the morning. Also our room had air conditioning issues. When we were checking out the clerk behind the desk seemed to be annoyed when we reminded them of the issues the person said she'll look at the problems and gave us a 10% discount off our room. Never said sorry for our inconvenience. Very disappointed!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Ms. Rita. I am sorry for the inconvenience. I will definitely look into this matter. We want you, our guests, to enjoy and have memorable stay with us in a good way. We are in the planning stages for renovation. All flooring will be replaced. Hope you'll give a 2nd chance.

"Great GM"

5
29/07/2018

We had a great experience at this hotel. Room was perfect! Everything was clean and nicely decorated and the bed was so comfortable which we loved. Special thanks to the GM, Jay P. who went above and beyond to accommodate all our special requests and made us feel welcomed and valued as a first time guest. We would recommend this hotel any day!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
I am flattered. Thank you for your feedback. My staff and myself work hard to give you the best possible customer service we could afford. I am very glad that you had an enjoyable and memorable stay. Just a small correction, my name is Felix.

"Almost A Full 4 Star Inn"

5
27/07/2018

I stayed at this Best Western on family business for 8 days. I've travelled for a living for about 50 years and know a nice place from one that's not. This is a nice place! Clean, well maintained and everyone on the staff was friendly and helpful. The hot breakfast was wonderful every morning and the hostess even offered to make a waffle for me. My room was more than adequate and everything worked properly. Even the laundry room and equipment was clean and in great shape. (except the door was a bit stuck and little extra nudge was needed). The grass in the little courtyard was not in the best shape but it was July in the Phoenix area and the temps were bout 107 F and I didn't expect perfection. The only thing keeping me from giving this place a full 4 stars was their restaurant was closed and never opens. I stayed in a 1st floor room right by the very nice pool and it was quiet and convenient and the price was very reasonable. I will most certainly stay there when I'm in the Goodyear area again.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much JIm for the nice feedback. My staff work so hard to get this kind of compliment. Management and staff do appreciate it. Again, thank you and hope to see you again.

"Comfortable Stay"

3
26/07/2018

While nothing special, this BW was adequate for an overnight stay. Luckily our room was in the only building with inside entrances which also meant it was away from the road. As another pointed out the breakfast area was clean & contained typical hotel breakfast items. Since we were there only to visit a relative who was in town for work, we appreciated the low summer price. There are lots of eateries around the area.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback. I do appreciate it.

"Staff Were The Best!"

5
25/07/2018

ASHLEY made me feel welcome, listened to my needs and then met them all! The room was comfortable and I slept well. The breakfast area had many delicious choices, all served hot and fresh! RAELENE was super helpful and courteous. Overall, a wonderful stay!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning and thank you for your feedback. All of us here at Best Western Goodyear Phoenix do appreciate it and can't wait for you to visit us again. I am glad that you enjoyed your stay.

"Comfortable"

5
16/07/2018

Breakfast area Very clean and fresh Thank you, Raelene all breakfast look fresh and so good Check in and check out associate was very polite. My room was on the first floor The beds are really comfortable, the restroom was clean, Thank you

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback. I certainly appreciate it. I also relayed the compliments to Raelene and she was very appreciative . During your stay, please let me know of your needs. We are also at your service.

"Expected Better"

3
01/07/2018

After reading reviews I expected more. Check in and check out associate were very polite. My room was on the second floor towards rear of building. I would rate cleanliness 3, air conditioner was older and noisy, shower head was attractive but my husband complained of lack of pressure. The pool hours closed at ten but when we returned at 11:30 pm, people were still swimming and splashing. Trouble sleeping due to fullness of pillows and air conditioner noise. It was a long day and sleep should have come easier. Breakfast area was attractive, breakfast food compared to other Hotels Including other Best Western, rated below average. My future Reservation cancelled at this particular Best Western. Laughable Situation the phone in our room had 29 messages since May 10th waiting and red blinking light was a-bit annoying. Did not watch Television but screen pointed downward and could not be adjusted. I rated this Best Western a three because the associates were exceptional.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback and for staying. So sorry to hear about your experience with us. Hope to do better, if given the chance. We just took over this property and we are in the planning stages for renovation.

"Really Comfortable"

5
17/06/2018

Best part would have to be the breakfast. RAELENE is attentive. She kept the breakfast area clean and stocked for the 715am rush. The beds are really comfortable, restroom was clean, and pillows to a perfect fluff.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good Morning and thank you for the feedback. Very glad that you had an enjoyable and memorable experience during your stay with us. Hope to see you again.

"THINGS HAPPEN SOMETIMES"

1
05/06/2018

The hotel was full- there were no rooms in town because of multiple events - this was in November 2017. There was football (cardinals), hockey (coyotes) and many other events. We booked a room but had a conflict. I called the hotel and asked them if I could please cancel- reschedule, do anything and I was told NO. YOU WILL BE CHARGED THE FULL RATE. I told them we would not be coming- and I asked them if anything could be done and was told no. I could understand it if the rooms were hard to book- or if it was absolute last minute- or if they said "if we book the room we will give you a refund- if not- we wont"--I could and would have accepted that. So I was looking in booking.com (I booked it via booking.com) and it says "NO SHOW". See- if they put no show then its on me. I just feel like they are not interested in their "GUESTS"- but in maximizing their revenue. The reality is that if that would have been resolved someway---"we will give you a credit to stay another time, we will refund if we rebook, we will give you 1/2 back" anything- we would have probably stayed there 3-4 more times by now. But since they didn't we didn't and wont. I am putting this review here so that YOU KNOW---that if you make a reservation and need to change/cancel- you will not be allowed to.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
I am sorry as to how you feel but we are just following proper protocol. At the inception of your reservation through Booking.Com, you were informed of the policy.

"Great place for good value"

4
02/06/2018

The rooms are large enough and clean. The bed is comfortable and there is a nice swimming pool in a very pleasant courtyard. The breakfast is wonderful. Definitely good place to stay, it's affordable and good quality for the money. Nice staff too!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for the feedback. I am glad that you had a memorable experience during your stay. Hope to see you again.

"Clean rooms, excellent service."

4
25/05/2018

This is an older property that is very well maintained. The rooms are clean with updated furnishings and decor. The staff is very friendly and helpful. Raelene in the breakfast room went above and beyond to help my disabled wife and I.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback. We do appreciate it very much. I am glad that we were able to live up to your expectations and then some. I will also relay the kudos to Raelene. I know she'll love it. Hope to see you again.

"Excellent Hotel"

5
22/05/2018

Best Western Goodyear is a very nice place to stay and highly recommend it. The room was clean and the bed was comfortable. It was very quiet and my husband and I got a good rest. The breakfast was great.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Ms. Gomez. Thank you for the feedback. My staff and I do appreciate it very much. Hope to see you soon.

"A MUST STAY"

5
14/05/2018

Highly recommended. The staff is very welcoming and personable. I am definitely a repeat customer. Although my reasons for coming to Phoenix are far from the hotel I stay there anyway because of the staff and rooms.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for the feedback. We do appreciate it. Because of you, we will always strive to be the best.

"Service as expected from BW"

5
10/05/2018

Competitive pricing, they were able to meet my special request for my stay. Staff very friendly. They were able to provide cleaning rags for my motorcycle. Directed me to a really good seafood restaurant. Would stay again.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback Mr. K. I do appreciate it very much. I will also relay the compliments to my staff. I am very glad to have been able to meet your expectations and then some. Hope to see you again and enjoy the ride.

"Nice place to stay and relax"

5
07/05/2018

Great Place to Stay and Relax nice rooms and pool area food in the morning is hot and cold with lots of extra stuff like fruit and snacks fun for all ages kids friendly and couples are also welcome to stay and have quite time together in their private room by the pool with great customer service to go along with fast check in and fast check out.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much. Hope we'll see you again on your next visit to Goodyear, Arizona. We surely appreciate it. Your kind words mean a lot to us.

"Clean and easy access to I-10"

3
06/05/2018

The room was clean, bed comfortable. We had a very long day and were disappointed in the hard chairs. Other Best Westerns had love seats or overstuffed chairs with ottomans. Rooms need to be updated. Staff were friendly and helpful. The breakfast had a good variety of things to eat.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback. We are in the planning stages for renovation and hopefully, on your next visit, we are fully renovated.

"Needs some help"

3
30/04/2018

The general appearance when you drive up is it needs a little help. They were training a new person so check in took longer than usual but was okay. I think I got the old wing!! The room was small but clean. The AC was very, very noisy. Bed comfort was okay. Workspace area was great with good electrical outlet supply. Wi-Fi worked well. The bathroom was small but very clean. The shower looked great BUT was a joke!! If you wait 5 minutes the water will get hot eventually but the pressure is zero!! It took 10 minutes to wash the shampoo out my hair!!! NO it is to sad to be a joke!! I stayed 2 nights and left. Breakfast was okay but not a huge variety. There was inside and outside seating. They have a nice looking outdoor pool but I didn't use it. Lots of parking right off a main road. This place could be so nice!! I will find an alternative for next time.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Mr. S. Thank you for the feedback. I certainly do appreciate it. We just took over this property and we are in the planning stages for renovation. Hope to see you again and hopefully we are refurbished by then. I am sorry for the inconvenience.

"Convenient location"

3
30/04/2018

Polite & helpful staff, nice patio & pool area. Room was satisfactory but carpet seemed due for a deep steam cleaning. Location was great with shops and restaurants nearby but not right next door to the hotel.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning and thank you for staying with us. Last week, I hired a carpet cleaning company to clean my room carpets. They started cleaning the carpets yesterday and will finish cleaning the whole property by the end of this week. We are also in the planning stages for renovation and during that time, we will convert the bottom floor rooms from carpet flooring to wood flooring. Hope on your next visit, we are refurbished.

"Excellent all around."

5
28/04/2018

We've stayed in many, many motels over the years, including many BW motels. This one is right at the top, first-rate in every respect. Clean, well laid out room (including the increasingly-rare towel bar near the bathroom sink!), pleasant staff, comfy bed, breakfast the usual fare but good. Phoenix is mainly a stopping point on our way home, but this BW will be a likely go-to motel for us next time we need one there.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Pat. Thank you for the feedback and me and my staff do appreciate it.

"Kansas trip"

2
27/04/2018

We have stayed at better Best Westerns. We did not think the room was furnished as well as some of the others we have stayed at. The bed was comfortable but could have used a chair other than the desk chair.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good afternoon Mr. Park. Thank you for the feedback and thank you for being a Best Western Rewards loyalty member. I am confused. On your review on the Best Western Review site (Medallia), you gave us a score of 9. On the Tripadvisor review site, you gave us a score of 2. I hope this is a misunderstanding because through your feedback, I would like to make sure that we meet your expectations. If I could be of any assistance, please feel free to call me. Thank you.

"Breakfast"

5
26/04/2018

We are staying at the best Western only for two nights we came down for breakfast and there were no blueberries. I mentioned to my husband that I was looking forward to having blueberries and yogurt this morning. Raelene our hostess in the breakfast room heard me and very graciously went and got me some blueberries This room is very clean plenty to eat and she is very friendly and accommodating

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning. Thank you for the feedback and we surely appreciate it. I will also relay the compliments to my breakfast attendant and the the kind words of encouragement. I am glad that you had an enjoyable and memorable experience during your stay. Hope to see you again.

"Pleasant but could improve"

3
20/04/2018

Check in was efficient but a bit robotic and not that friendly, the lobby area is nice. Room was clean, comfortable and a reasonable size, although furniture was a bit tired and the windows were desperate for a clean. Grounds were very nice and the pool area was excellent- peaceful, good size and relaxing. Breakfast room was nice, and the complimentary breakfast pretty standard but perfectly adequate with a good choice. The gym is close, (website needs updating) and there's obviously once been a bar on site, but this too is closed. It's about a 20 min walk or 5min drive to umpteen places to eat, and shops, so quite well located. I had prepaid for the room, but an erroneous charge was still made to my credit card, which my travel agent sorted out, and the hotel refunded - but a slight irritation that I could have done without - so check when you checkout that all is in order. In all, pleasant hotel that could just do with a few tweaks and updates here and there, but would certainly recommend.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback and I am sorry for the inconvenience with sorting your credit card payment. Hope your funds are back on your card. We just took over this property and we are in the planning stages for renovation. Hope by the time of your next visit, we have refurbished the property.

"Clean and Quiet"

4
11/04/2018

We've stayed at several Best Westerns throughout the years. This one was clean and quiet. It had probably the friendliest and most accommodating staff of all. We experienced no problems while we were there, and would definitely return!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Marilyn. Thank you for your feedback. I am glad that you did have a memorable experience during your stay with us. Hope to see you next time you visit Phoenix.

"Very accommodating after an exhausting stay at an extended stay"

5
20/03/2018

I switched hotels from extended stay to this gem! We just moved here and had to stay in a hotel for a couple weeks and I thought extended stay right...wrong! I wont go into it but I explained to Best Western front desk manager Ashley who is amazing and very very sweet and personable, my situation with two babies chihuahuas and my husband starting a new job. She was very sympathetic and accommodating. very friendly staff! Every morning id bring the two babies with me for breakfast and was greeted by Raelene the lady who runs the breakfast and she is soooo sweet, even made me a waffle once and brought it to me. she is top notch and a great addition to this amazing staff. The hotel owner even asked if everything was good, ensuring that I was enjoying my stay. They have a beautiful grass area where I could take my dogs to use the bathroom. Thanks Ashley and Raelene for everything, they were kind of like family as I was there. The cleaning ladies were sweet too.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
I am so glad that you had an enjoyable and memorable experience with us. Thank you for the feedback. I will relay the compliments to all my staff and for sure they will remember you, especially the babies. Hope you are enjoying your new home Anytime you want to relax, just remember we are here. Again, thank you.

"Nascar Stay"

4
14/03/2018

Great location to stay at when attending the Nascar races. The cost is a bit jacked up due to the fact that Nascar and spring training is in town. I wish that they would not up the rates for these weekends! Hotel is average, so the cost is a bit overpriced for the type of hotel. Rooms could use a bit of updating, but overall not bad.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback and for staying with us. We have a new ownership. We just took over this property last July '17 and we are in the planning stages for renovation. Our designs and plans have been submitted to Best Western corporate office for approval. Once approved, we'll start renovation. Hopefully by next spring, we are renovated.

"Spring Training"

5
11/03/2018

We have stayed at this location for the past 3 years to visit Reds spring training. For the location and price, it is the best deal in Goodyear. Very close to ball park and restaurants in the area, and the breakfast is always pretty good. Our room was showing it's age, but everything is still very clean. This time we accidentally left a pair of glasses and a phone charger, but contacted the hotel and they found our belongings and held them until we could swing by and pick them up - kudos to the staff on that one. We will keep this hotel as our go to stay when we visit spring training again next year.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
It is good to hear that we were able to meet your expectations. We just took over this property last July '17 and we are in the planning stages for renovation. We have submitted our designs and plans to Best Western corporate office. Hopefully, we could start renovations by July '18. Thank you for the feedback and we'll see you again next year's spring training. Go Reds.

"Great Place to stay!"

5
27/02/2018

I stayed here a month ago. Great stay, good location and close to everywhere you need to be. The area was unusually cold, once I checked in the front desk asked if I needed an extra blanket. No other hotel has ever done that. Clean room, nice staff, very safe! Great location will stay here again.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning Sandra. Thank you very much for the feedback and for staying with us again. Your words are a big comfort to us and confirms our hard work. We'll see you again on your next visit.

"Engineer"

1
25/02/2018

This hotel has multiple vending machine and laundry facilities but no change at the counter - I specifically asked before going to work to get change so I would not have to run out and get change - did not happen - very disappointed

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback and so sorry for the inconvenience. We usually have quarters in the front desk's drawers for that purpose and if we run out of it, I am very sorry. I will give the front desk more quarters especially on weekends.

"Overall and excellent value for the price!"

5
24/02/2018

Room had everything I needed. Clean, firm mattress, refrigerator, and the room was quiet. The hot breakfast was certainly better than average. Good, convenient location. Overall an excellent value for the price!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good day and thank you for the feedback. Your kind words are much appreciated.

"Nice - especially if you have pets"

4
18/02/2018

our room was on the first floor and was very convenient for us with our pets. there were patio sliding doors to the courtyard and a very friendly, safe atmosphere. there are quite a few restaurants nearby. the only downside, a pipe had burst and the lot was partially flooded. rooms are a little older than some hotels but was adequate and we will stay again when in this area

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good Morning Debi. Thank you for the feedback and I appreciate it very much. I am sorry for the water inconvenience and thank you for your patience and understanding. We just took over this property and we are in the planning stages for renovation.

"Great Service!"

5
27/01/2018

The service was exceptional! Professional, courteous and friendly attitude. Answered all our questions and made sure we knew about the free breakfast. Nice to have someone appreciate the customer! Kudos to her!!!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for the kind and gentle words of encouragement. We do appreciate them very much. I will relay the message to my staff and let them know what a great job they are doing. Your feedback means a lot. Again, thank you.

"Great Breakfast, room ok"

3
25/01/2018

Hotel is dated and in our building there was a old cigarette smell in the hallways. It would help if the hallway "Juliet balcony" doors were open for a couple hours a day to air out. Housekeeping seems over worked from what we could see. Windows in our room as well as the entire building we were in needed a good cleaning. Our room had a full length mirror that was dirty and although we had a coffee pot in our room there were no coffee or tea bags. Pool was warm. WiFi worked well. Check in was quick. The breakfast was quite good with scrambled eggs. Bacon, yogurt, fruit, waffles, etc. The gal in charge of breakfast does a really good job. The hotel is within walking distance of a few fast food joints and "Ruby's " is close by. Price is reasonable. I was told this Best Western is under new ownership and that upgrades would be done in the future.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for your feedback. We do really appreciate you taking the time to give us your thoughts.And yes, you are right, we just took over this property and we are in the planning stages for renovation. We have submitted our plans to Best Western's corporate office for approval.It may take a couple of months to get approved. Hopefully, on your next visit, we are fully renovated.

"Free breakfast"

5
09/12/2017

Raelene is the reason we love to stay here. She is super friendly and keeps everything fresh at the breakfast buffet and will go above and beyond to make you feel welcome. While the rooms are okay, the staff make our stay worth it.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning and Happy Holidays. Thank you for recognizing the wonderful efforts of Raelene and our staff. She is a gem of an employee. I will relay the compliments and again, thank you.

"Nice area. Nasty Carpet"

2
21/11/2017

The carpet was beyond gross. My son was barefoot for 20 minutes between his bath and bed. I had to re wash his feet because they were black from the carpet. The area of town was very nice and the hotel would be great otherwise.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Happy Thanksgiving to you. I am sorry for the inconvenience. I have instructed my maintenance department to redo the carpet in this room. Ever since we took over this property, we have had all rooms carpet cleaned. Just an FYI, we just took over this property and we are in the planning stages for renovation. I would appreciate it very much if you would consider to give us a 2nd chance. Thank you.

"Great value!"

5
20/11/2017

I thought the room was a very good deal for what we got. The room was nice, the bed was comfy, we enjoyed the view from the room and the breakfast was really good. The shower head needed to be replaced, but all things considered that was a minor irritation compared to all the good things this motel offered.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
We just took over this property and we have made some drastic changes. Thank you very much for the feedback and for noticing the change. Management and staff have worked hard to reach this point and we are not finished yet. We are in the planning stages for renovation. Hope that on your next visit we could WOW you more and give you a most memorable experience. Again, thank you.

"Great!!!"

5
16/11/2017

Really enjoyed our stay. I need one of their mattresses. So comfy for me. It was firm which was great. The breakfast was very good. The hotel Wi-Fi was very adequate. Will definitely be staying here in the future. I stayed for the NASCAR race. The hotel is close to the track and in a great location.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for staying with us. I know you have a lot of choices and you stayed with us. We are looking forward to your next visit.

"Wonderful Service!"

5
15/11/2017

The staff at this BW is some of the best I have come across. After we checked in, got into the room, used the bathroom and water is spraying out from under the toilet. Went to the front desk to change rooms, 2 minutes and done, got back to our room and Housekeeping and maintenance were already there to assess the problem. Later we got back pretty late and the remote was missing. Again 5 minutes and a new one was at our door. Clean, Quiet and close to everything. Thanks.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning and thank you for the feedback. Thank you for giving us the opportunity to correct our shortcomings and thank you for your patience. Hope to see you again on your next visit to Phoenix.

"Nice hotel"

5
13/11/2017

A nice, quiet hotel for relaxing. The rooms are clean and very roomy and they have a great pool area for enjoying the evenings. The staff was friendly, courteous and able to answer questions regarding the area. The complimentary breakfast was a nice touch and a perfect way to start out our day. We will definitely stay again on our next trip to Goodyear.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for your feedback. And thank you for choosing Best Western although you have many selections to chose from.

"Great stay"

5
09/11/2017

We have been on a 47 day road trip, each night spent in hotels... Some of these have been great, some have been horrifying! This was one of the greatest! The beds were soft, the room was clean, the breakfast was wonderful and the tub wasn't slippery! You can't get much better than that! I just wish we had discovered Best Western before our last night on the road!

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for staying with us and for your feedback. We surely appreciate the kind words and the acknowledgement for the great service that we provide. I will relay these to my staff and from the bottom of our hearts, we thank you.

"My Best Western Stay in the Suites was Awesome"

5
07/11/2017

The hotel is in a quiet area with quick access to the highway. There are multiple dining places near and with walking distance. Also, there are shops and boutiques with nick-nacks. Excellent value for the price..

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback and we do appreciate it very much. Hope to see you again.

"Three Day Stay"

4
04/11/2017

This hotel is in a good area and i felt safe walking around the area. Service was good and the room was clean and comfortable. Their breakfast was excellent. I would stay there again if I am ever back in that area.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback and thank you for staying. Hope to see you again.

"Short Trip to Phoenix"

5
28/10/2017

Very clean, good accommodations. Check in was fast and easy. Everything in the room worked and the breakfast was very good. There was a large hot breakfast with everything you could want. The attendant was very helpful and was constantly checking that the breakfast area was kept clean.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for the feedback. We are glad that we were able to provide you with an exceptional and enjoyable stay. Hope to see you again on your next visit to Phoenix.

"$35 Motel 6 is better"

2
22/10/2017

Dirty, small rooms. Carpet turns your feet black, hair in beds, mold in shower, broken sliding glass door. I've had $35 motel 6 rooms nicer. Manager Ashley tried to make things right but some stuff is hard to cover for.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback and I am very sorry for your inconvenience. We just took over this property and we will undertake some renovations to make your stay an enjoyable and memorable experience.

"Nicely surprised"

4
20/10/2017

Room was clean and updated. Good location close to freeway. Average breakfast just as good as any chain. Nice clean built in pool. Very affordable price to stay here. This makes me want to look for more best westerns when I travel. I will return.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
It makes my day to see and hear that my guests are happy and had enjoyable and memorable experiences during their stay. Best Western's vision is to lead the hospitality industry in customer service and we are on track. Thank you for the feedback and I will relay the compliments to my staff and ownership.

"Super stay"

5
16/10/2017

I have stayed at this hotel several times over the years. The quality of my stays is always great. Room is always clean and comfortable. I wish there were access to a few more television channels. All of the staff are pleasant, friendly and extremely professional whether at the front desk or part of the housekeeping or breakfast teams. Breakfast is the best I have encountered over the years at this level of hotel. Looking forward to my next stay.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
As always, it was a pleasure to serve you. Thank you for the feedback and kind words. I will relay the acknowledgement and compliments to all my staff. We look forward to your next visit.

"EXCEPTIONAL STAFF"

5
14/10/2017

Most pleasureable stay exceptional staff excellent location a really nice place to stay plan to come again very good location and I would like commend management and staff for treating guest like family

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for staying with us and for the feedback. Your words of encouragement are music to our ears. Hope we'll see you again.

"Loved it...."

5
11/10/2017

While traveling the wife and I opt for a clean, friendly, comfortable lodging over the price of a room. This Best Western in Goodyear met all of our needs but loved the walkout sliding door from our room to the grass area to walk our pets. We also enjoyed the comfort of the bed... The breakfast offered was equally as good as some larger hotel/motel chains we've stayed and much much better than the cheaper motels that offer the same. We will stay there again!!! Excellent staff and service.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the feedback and compliments. I will relay the message to the ownership and staff. Your recognition and kind words will inspire my staff to strive more to give you the best customer service we could aspire for.

"Average hotel"

3
11/10/2017

This is an average hotel with courteous and helpful employees. The breakfast was the usual, decor was very nice. The hallways need to be cleaned. Pool was very nice and clean. The hotel is easy to drive to off the I-10.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
We appreciate the feedback and the acknowledgement. We are average now but hopefully on your next stay, we will strive to be the best so that your stay can always have an enjoyable and memorable experience. Thank you.

"Poorly maintained"

1
09/10/2017

The room had several issues: 1. A bathroom door falling off its hinges. 2. Air Conditioning barely working. 3. A refrigerator that was hotter inside that out. The staff did little to correct any of the problems. In the beginning they only offered to get us a bucket of ice for the refrigerator. In the end they offered to move us but we were so exhausted from the drive we just crashed. When we checked in we inquired about a room for the upcoming NASCAR Race. After our experience the room was not worth $80.00 much less $260.00 on race weekend.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Very sorry for the inconvenience. All these issues have been fixed and as I have mentioned, I have given you 2,000 BWR points for the inconvenience.

"A good find!"

4
07/10/2017

It was a good place to stay, I would stay again. The staff was friendly and the lobby, room and breakfast area was nice and clean. We were visiting family in Surprise and it was not too far away.Would recmoment it.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for the recognition. I will pass along the compliments to the ownership and staff. The ownership and staff are working side by side to make this property the best it could ever be. If I could be of any assistance, please feel free to contact me at (623) 932-3210.

"Good sleep. "

3
06/10/2017

The staff were all tops. The facility not so much. Had to turn off the AC because it was so noisy (and looks quite old...maybe last upgrade was last century?) The bed was comfortable and the shower hot but everything seemd a bit old and worn out. Not sure if the carpets are dirty or that is the color... I got a good discount when booking, and the staff were frie dly and efficient so not too disappointed. Place def needs a facelift tho.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for your feedback. I do agree with you on the upgrades. We just took over this property and we will do the upgrades within 2018.

"Basic but good value"

4
03/10/2017

Clean tidy room, reasonable value. Swimming pool. Has aircon. Near to Goodyear airport. If you have a relative at the airport then call the hotel directly as they have deals which aren't on the website. Breakfast was ok / good. Staff friendly.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
It was a pleasure having you in our property. Thank you for your recognition and feedback. From time to time, we need a tap on our shoulders to validate what we are providing to our guests. We will strive more to give you, our guests, the best possible customer service a property could give. Again, thank you.

"REPEAT GUEST"

4
02/10/2017

This about the fourth time we have stayed here at all visits, with one exception, have served our needs. The hotel is close to many major attractions that we frequent. With Christmas quickly approaching, the city lights of Tollison, Goodyear, and Avondale will be an added attraction. There is a pumpkin patch/haunted house function going on now about seven to nine miles from the hotel. Check it out.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you for staying with us again. It is always a pleasure to see familiar faces. I would also like to inform you that we have contracted with a local fitness center to cater to our guests. Our guests can use and avail of the facilities and services of the local L.A. Fitness center right next to WalMart for free. The front desk will give you the details upon check in. Hope to see you before Christmas.

"OK for the price"

3
01/10/2017

Breakfast was good, the rest only average. Looked good, service was OK but nothing special. Carpet was so dirty my feet turned black. When I reported it she stopped checking me out to fill out the cleaning form - could have done that later instead of making me wait.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Our rates might be "OK" but we want you, our guests, to have a memorable experience during your stay. Your feedback is always welcomed and we promise to act on these feedback. So sorry for the inconvenience of making you wait. I have coached my front desk on what to do on those instances. And I do agree with you.

"A great place to stay"

5
01/10/2017

A very clean quiet and safe hotel, breakfast was more than adequate. Staff, especially the desk clerk, was very helpful and knew the local places to eat and even printed out a map I needed. I'll definitely stay here again and I highly recommend this hotel to everybody.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Thank you very much for those words of encouragement. I will relay the compliment to my front desk. Please do not hesitate to call on me during your next stay. I would like to have coffee with you during breakfast.

"Really nice hotel"

5
30/09/2017

The staff was very accommodating and friendly. The rooms were clean, beds were comfy, but the Wi-Fi, internet service was awful.! It was intermittent, you would log in and then 3 to 5 minutes later it froze, causing you to login every 5 to 10 minutes of use! So aggravating and frustrating. But, Breakfast every day was outstanding.

Felix B, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
So sorry for the inconvenience. We have actually replaced the old wifi equipment with an upgraded equipment. The install was completed last week but unfortunately during your stay, a cable was dislodged that caused the connectivity issue. A couple of days after, the dislodged cable was reconnected and connectivity since then was perfect. Also, thank you for your feedback regarding our breakfast. We take great pride in the dedication of our breakfast attendant. She is a gem.

"Relaxing and lovely"

4
24/09/2017

Friendly staff. Lovely grounds. Great breakfast. Comfortable and roomy rooms. Under new management and making great upgrades and changes to the rooms and grounds. Shopping nearby. Various types of restaurants nearby. Quick on and off to I-10.

"Pleasant Surprise"

5
07/09/2017

This hotel is clean and the staff is very friendly. Breakfast provides many options. This is a very good value. Bonus: there is a pigeon the size of an average chicken living on the grounds. It is fun to watch.

"Best western goodyear"

2
21/08/2017

Our van was vandalized and the front desk attendant knew about it by watching the security tape and didn't notify us. I won't be staying there again I'll pay a little extra to go some where else. Not worth staying here for 100$ and wake up to vehicle vandalized

"basic"

3
11/08/2017

Basic motel said to be a Hotel did not have non pet room with interior corridors. Which was my sole purpose for staying. Had I not been so tired form travelling that day I would have went down the street. Also tv channels were severely lacking

"Great staff, run down property"

3
10/08/2017

The staff was great and the breakfast exceeded expectations. There is a new owner and the property is being refurbished. Because of the staff we will stay here again next year, hopefully the facility will have improved.

"Best place to stay with the best people."

5
08/08/2017

Felix and Ashly were great to me, they made me fell like I was family. I had been rejected by two other hotels for a room ( I only use cash ). I explained my situation to Ashly and she completely understood, after she spoke to Felix, I was checked in and had a room. I needed to get a room for a job interview. I made it to the interview well rested and comfortable, I was 15 minutes early.

"DO NOT STAY HERE!"

1
08/08/2017

Where do I begin! Son & I stayed here 4 nights. Maid service was bad(had to ask for coffee packets every day). Parking lot was never cleaned(dirty). No one at front desk one night. Broken ice machine for 3 days. Stained carpeting. The cord on the coffee pot did not reach the outlet in lavatory area. I had to put it on the night stand & plug it into the lamp base each morning! This place is totally rundown & should NOT carry the Best Western Plus name!

BestWesternHotels, Corporate at Best Western Phoenix Goodyear Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent service"

5
05/08/2017

Continental breakfast is so good. RAELENE is awesome and makes excellent waffles!! Very clean!!! Rooms are nice. Pool is small and it goes to 8ft which you don't get at most hotel pools. Nice small hotel.

"no vacation hotel, just for if you have to stay in the area."

3
27/07/2017

This hotel is good enough for just a stay if you have to be in the area. nBVDSf ljwge'dFVUAHGS'DFVHA ROGH s'elhv'orhbv'soUHG'oehf'voihe FOGIhwekfjvb'dfkjghv'oirHG OPViehw'glkvhwDESOIHVBldksbvljsdbGIOVhsbdlvkjn?SLDKJbvosjdbv/ksjdbvkjsbdVIJB

"Never again will I stay at this hotel!"

1
26/07/2017

Didn't enjoyed our stay at this hotel. A/C wasn't working. The room was clean & cozy, but wished a/c was working properly. Management needs to invest on maintaining hotel, if they want people to stay.

BestWesternHotels, Corporate at Best Western Phoenix Goodyear Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Quiet and Clean place to stay, but a bit dated"

3
22/07/2017

I spent the night here when my AC at the house went out and needed a cheaper place to spend the night with my dog to get out of the 115+ temps. First up, the location is convenient and the property was well taken care of. Obviously, they were pet friendly and the room was large enough to be able to set up my dog crate easily. Overall, the room was well kept as well, although some stains on the bedspread were very unappealing. The room could use an update for sure. The breakfast was good and the space large enough it was enjoyable. However, when I arrived after making an online reservation I had to wait in the lobby for 20 minutes waiting for staff to show up. I'm not sure what was going on, but by the time they got back there were 3 people waiting in line. They were polite once they got back, but this was an extreme time to be away considering it was prime check-in time at around 7-7:303pm.

"Stayed here 1 night when my A/C went out in my home."

5
11/07/2017

Our room was excellent in every way: clean,comfortable and cool as my A/C had gone out in my home in Goodyear. From check in to check out everything was perfect. The breakfast was excellent, lots of choices, clean dining room and our breakfast attendant, Raelene was very attentive, accommodating and friendly. She made us feel right at home. Very friendly staff, clean and close to everything. I highly recommend this Best Western in Goodyear. Close to groceries, fast foods, great restaurants, and gas stations within 5 miles or less. It is also away from the hustle and bustle of Phoenix which is close enough if needed apx. 30 miles away. Also an excellent place to stay when attending Diamond Back Baseball, Cardinal Stadium for football and Nascar is the closest just a few miles away. Make your reservations way early for these venues as all accommodations fill up quickly!

"Business stay at Goodyear Airport BW"

5
07/07/2017

This hotel was perfect for my work at the Goodyear airport. The staff was friendly and offered just the right amount of service to keep me adequately supplied with wash clothes and clean towels yet with the respect of maintaining my privacy. The breakfast was delicious with hot eggs and cold cereals with a good variety of fruits. I'll certainly stay here again.

"It was fine"

3
01/07/2017

There was nothing fancy, but it was fine to sleep. The pool wasn't always open because they shocked it in the morning. It should probably be done at night. When it is 120 degrees outside, it would be nice to use the pool.

"Best Western"

5
16/06/2017

My husband and myself always stay at the Best Western Hotels for the fact that the have good costumer service clean rooms they are animal friendly with awesome non smoking rooms for those who wish not to smoke We have always been accommodated per our request with kindness and respect

"Great place to stay"

5
12/06/2017

Excellent place to stay for business or pleasure. Plenty of places to eat and shop in the surrounding areas. Only minutes from Phoenix and glandale Arizona. I will definitely stay at this property on my next visit to Arizona.

"Convience"

4
10/06/2017

Visiting family in the Goodyear Area. Have stayed at this property before and enjoyed and found it comfortable and relaxing. Near shopping and freeway. Room was clean and very affordable. Breakfast was basic - but good.

"2 night stay"

4
30/05/2017

Close to our event location. 1st night! Tired from our 5 hr drive, We waited for approx. 20 mins at the front desk, waiting for someone to show up! Kept shouting Hello! No one came, finally called the hotel #, young lady answered told her there were several of us waiting to check in, she showed up a short time later! Finally get to our room, bed was comfortable, and clean, room looked ok! After showering, walked barefoot on carpet, my feet were black, had to wash feet in tub and wore shoes the rest of the weekend! Carpet is very, very dirty! Needs cleaning or maybe take out and install tile? 2 night! Guests next door had SUV burglarized during the night, window broken and all their belongings were taken! Maybe security walking the premises would be a plus? Will reconsider staying here again!

"The breakfast is great"

3
30/05/2017

This hotel was a good value for the money. The breakfast was great! The pool is nice, with a deep end and a shallow end. There are nice chairs around to enjoy the outdoors. The rooms had everything we needed.

"Good place"

3
29/05/2017

We stay here often when attending events on the West side of the valley or coming home from California. Good place to stay while passing thru. Clean rooms and a nice breakfast to get you started each day.

"Great place"

5
25/05/2017

Very enjoyable stay. Lovely hotel. Very clean and comfortable! Beautiful and restful pool and patio area. The staff was very friendly and helpful. Breakfast was a good variety and very good! Highly recommended!

"Surprisingly comfortable!"

4
24/05/2017

Stopped here on way to and from Temecula California from Las Cruces, NM. Didn't think much of it at first, but when I entered the room was surprised by its size (huge) and how comfortable it was. Sliding back door opened onto secluded grassy area and pool...just lovely. Enjoyed each night I was there very much although ice machine was inconveniently located and the place is a bit old. But so what? So am I! Ceilings are low, at least on first floor, so NOT GOOD for very tall folks. Especially the bathroom. But I loved the shower head...never saw one like it before...and the water pressure was great, plenty of it! Can't speak for the bed because I use an aerobed on top of the mattress (bad back). Staff was VERY accommodating...really! Check out time is flexible which was great for me given how tired I was from the drive and how much stuff I travel with. I left a very precious drawing done by my late husband in the room on my departure on my way TO California, remembered that I had not packed it, called the hotel from my car, and they found it and put it in the safe for me til I returned a week later. So nice! And the lovely housekeeper, Angie, who found it for me...a truly kind and sweet woman! Thank you Angie! Thanks to the desk clerks too who were so concerned and helpful. If I go through Goodyear again I will definitely return to this hotel. Sat out by the pool in the evening before it got dark, did my QiGong exercise on the lawn the following morning...it was wonderful, quiet, and made me happy!

"Too loud; choppy wifi; VERY dated."

3
17/05/2017

Its really loud. Thin walls, thin windows. Very poor sleep. Wifi is really slow and cuts out a lot. Really bad for business travelers. Its cheap, but thats about all you can say good about it. Service was pretty good however. I won't be back and cannot recommend it to anyone.

"Great place to stay"

5
17/05/2017

We enjoyed our stay at this Best Western. The rooms and beds were comfortable, the staff was very friendly and caring. The area around the hotel was always neat and clean. The pool is a nice size. We will return to this hotel again!

"Nice"

4
17/05/2017

Overnight stay while travelling, very good price. Pool looked inviting, was unable to use. Generous breakfast, location conveniently off the interstate. Overall enjoyed our stay for one night while travelling

"Couldn't Have Been Better"

5
09/05/2017

Our experience at this hotel was wonderful! Everything met or exceeded our expectations. Beds were comfortable, room was clean, breakfast was delicious, and staff were helpful and courteous. We would highly recommend this hotel.

"Very nice place for the money"

4
05/05/2017

Very nice place with friendly staff. Nice clean room with good amenities. Very close to shops and a lot of restaurants. Close to fwy and to the area we were interested in going to. Really enjoyed the stay and will probably stay there again

"Great Racing Weekend"

5
04/05/2017

We had a large group for the Indy Car race in Phoenix booking 5 rooms. The hotel is close to the race track so we were able to commute with ease. The staff was very helpful and eager to accommodate our needs. Besides our little Westie, I notice several other little dogs at the hotel, very nice when traveling with these little ones. Breakfast every morning with many other race fans included sausage patties, scrambled eggs, & waffles. Room was clean and beds comfortable; large enough to accommodate after race group in room. Pool area large and clean. This hotel has been here for many years, but they keep it up to Best Western standards.

"goodyear"

3
01/05/2017

stayed at hotel,room was not done early,did get phone call an hour later,was very noisy,price pretty high type of quality of room,would not recommend to any of my friend or family,the area is great because not far from freeway

"highly rcommend"

5
30/04/2017

to start the staff here was out of this world. They all went out of their way to make our stay with them feel like home. the grounds were exceptionally clean and well taken care of. Thank you to front desk staff for all you did while my boyfriend and I stayed at your place of employment. Alisha and Ashley you deserve an award for friendliness :)))

"Great Place to Stay"

5
28/04/2017

Thank you for your hospitality during our recent stay! Everyone was so helpful and friendly. We felt very welcome and should we need to return to Arizona, we will definitely be staying here!! The rooms were cleaned daily, the breakfast was great, and the area was well kept.

"Pleasant find"

4
23/04/2017

After a long day driving from LA,another Best Western hotel has been a pleasant find.The rooms are large and clean,with a very comfortable bed.We also had a nice outlook onto the pool area.For our overnight stop,we couldn't have asked for more,there is very convenient parking and good wifi,which are both very important on a driving trip across America.

"Wost Hotel Ever"

1
19/04/2017

We stayed during the Final Four. We checking in late and found ourselves repacking and standing in the hall waiting for them to bring us a key to a new room since our room was lacking electricity on one side. The hallways were not vacuumed the entire six days we were there and debris just kept accumulating. The water went out to most but not all of the hotel early Saturday (not that there was much water pressure before that). They told us it was a city issue. It may, or may not, have been. What made it so terrible was the way it was handled. They never communicated with us. I had to ask for a discount the first night, they did not offer one. They never offered to help find a different hotel in the area or told us that it would last until Tuesday (still no water when we checked out). We were led to believe that it was being addressed. Only after asking after several days without water they told us they had a "sister" hotel 15 miles out of the way. They arranged for all the guests to shower in few rooms that had water. This meant carrying all clothes and toiletries outside and across the yard to shower - if there was a shower available. I asked the weekend night desk clerk for towels and shampoo since there was none in the room and she gave me all sorts of attitude about why I didn't think to bring that from my room also. The manager was apparently away and the "assistant" manager was useless, when she was there. I called the national Best Western line to see if they could try to reaccomodate us in the area and they were also useless, mainly because they couldn't get the assistant manager to answer the phone to get an update on the situation. The one day we tried to relax by the pool, there were no towels at the pool to dry off with. Most of the hotel was filled with FInal Four folks so we were all checking out Tuesday morning. The weekday night clerk (who was the only friendly person there) was trying to keep track of the "bathroom rooms" and clean them in between guests (at least she did stock them with towels and soaps) while checking everyone out. Apparently the assistant manager made the decision not to put extra housekeeping on staff to assist. People were waiting 45 minutes to shower while trying to get out of town. When we tried to check out at 7:30 the rates were not adjusted in the computer and we had to wait for the assistant manager who when staff tried to call her and beg her to come in early told them to tell everyone to "just wait." An hour later she wandered in. She was willing to adjust the rate (not nearly enough) on a few nights, but insisted that Monday night, since it had a lower rate to begin with, would only be adjusted $10, despite still not having water in the rooms. Overall, I would never recommend this property to anyone. It is an embarrassment to the Best Western chain.

Raj P, Manager at BEST WESTERN Phoenix Goodyear Inn, responded to this review
Dear SamJr10, I want to apologize for lack of hot water that you and many other guests went through during that weekend. I would like to address some concerns you had but would like to give a brief overview of what happened first. On Friday night at 10pm we saw a massive hot water leak in the ground by some soil and plants. After digging we found that the pipe with the leak is running under asphalt, roughly 5-6 feet deep. We immediately called an excavation-ready plumbing team Friday night and they began leak detection early Saturday morning. They found the leak to be near potential city utility lines that run into the property. The location of the leak was towards the edge of the property, towards the street. Since the plumbing company could not dig without knowledge of city utility lines, and since the city doesn't not work on the weekends, nothing could be done until Monday morning. We called 2 other plumbing companies who could handle such a huge repair job, and had them come to the site to see if they could do it, and both of them all said the same thing. Nothing could have been done until the city came out on Monday to mark their utility lines. Luckily, we have a separate hot water line for some our rooms so we were able to get guests in and out of the rooms. Our housekeepers kept cleaning the bathrooms between guest use so each guests gets a clean shower and bathroom. Due to the water issues, we had to do our laundry off site as well, this is why pool towels and other linens might have been later than usual. I am not trying to provide any excuses for your concerns or for the events that occurred, I just want to assure you that we did everything we could. All managers, supervisors, staff, and associates at our hotel were working diligently to not only fix the leak ASAP, but to make sure we updated our guests in real time, did not ignore them in any shape or manner, and accommodated as much as possible given the circumstances. If we could relocate our guests, we would been happy to do it, however our efforts on that front were unsuccessful as well due to the final four. We offered all guests the option to check out or cancel their reservations without penalties, those guests who did want to stay and did not mind a short walk for a clean shower did also did receive heavy discounts as well, yourself included. We informed all guests at check in about the hot water situation, so they could make an informed decision. We are still apologetic to this day, but I can confidently say that our guests are our #1 priority and we did everything possible to solve this problem as fast as possible. I hope this isolated incident does not turn you away from our hotel, and I certainly hope it does not turn you away from our Best Western Brand. If there is anything else you would like to discuss, please feel free to call me directly at 623-932-3210. Thank you, Raj GM Best Western Phoenix-Goodyear Inn

"Just ok"

3
08/04/2017

Only stayed one night. Everything was just ok. Went out elsewhere for breakfast. Not much else to stay about it. We were visiting family in an RV park that didn't have a guest room. It isn't how much you say it is what you say!

"Excellent"

5
03/04/2017

Friendly staff , the hotel was very clean and organized. The breakfast was great. We didn't have water to shower but they were very but they communicated it before I checked in and offered free cancellation or discount. Glad I decided to stay

Raj P, General Manager at BEST WESTERN Phoenix Goodyear Inn, responded to this review
We apologize again for the water issue. It was the city that had to be involved and they did not work on Friday night and there was nothing we could do until Monday morning. We again apologize for the inconvience this may caused you, but we are glad you were happy to stay with us, even without water in the shower! We hope to see you again and give you an even better stay in the future! Thanks, Raj General Manager

"Filthy"

1
03/04/2017

Stayed 2 nights room and halls were never vacuumed. Room and hallways smell. Carpets are filthy and need to be shampooed. No hot water. No water pressure. No one could give accurate answer to when problem would be fixed.

Raj P, General Manager at BEST WESTERN Phoenix Goodyear Inn, responded to this review
We apologize again for the water issue. It was the city that had to be involved and they did not work on Friday night and there was nothing we could do until Monday morning. We again apologize for the inconvenience this may caused you, but if there was ANYTHING we could have done to fix the problem immediately, we would have. Thanks, Raj General Manager

"Very nice hotel with great staff"

4
31/03/2017

My husband and I were generally very happy with this hotel. The rooms are clean and comfortable, with a standard mini-fridge and microwave plus a small table perfect size for 2 to dine at. Breakfast was pretty standard for this class of hotel, tasty and fresh. 'Office area' had a desk and comfy chair right-sized for my laptop. Didn't use the pool but it looked good. We had a room near the back of the property which made it generally very quiet, but there is a nearby airport so we could hear the occasional plane passing over. I had one problem, the internet access was unreliable one day - they evidently were having problems with it. But they were very apologetic and gave me a discount on the room rate because I had difficulty doing some of my work because of the problem, though I was able to do what I needed by using the computers in their lobby. Overall I would recommend this hotel, the staff was very friendly and helpful.

"Overnight stay"

3
31/03/2017

Room was simple and clean. The rooms are accessed from the outside. You can drive right up to the room. We were on the second level. The parking was a bit secluded at night. We noticed a pawn shop next door. The price included breakfast which looked good however we didn't eat there. The place was packed with people there for spring training. Overall it was a clean decent place for a couple nights stay. It's not fancy. Not bad.

"Family vaca"

3
22/11/2016

The suites cost more but are not worth the extra money. We booked one thinking it would help everyone sleep better and the sofa pull out was terrible. We ended up downgrading and having to call and wait on hold for an hr to get the difference refunded.

"Great Place to stay"

5
17/11/2016

We came down for the Nascar weekend. This hotel is older but clean and and it was so convenient and comfortable. Nice staff, great morning breakfast and the pool area was clean and relaxing. Would defiantly go back.

"NASCAR/INDYCAR HOTEL OF CHOICE"

5
15/11/2016

This Best Western is located only 5 miles from the Phoenix International Raceway. An outstanding managed hotel with all the amenities of a luxury resort. An outstanding staff that includes an all-star manager. Please do call and ask for her and she has excellent customer service skills. The breakfast, WIFI and accommodations are outstanding. The price is very fair and I look forward to my next visit to this Best Western hotel.

"Gees...."

2
30/10/2016

Seems kinda on the distressed side. It looks like they've tried to make some improvements to the property, but overall it's looking very worn. The pool looks cloudy and I can't smell the chlorine. So, I won't be getting in the pool. I'm also not too sure how clean this place is kept. Room smelled musty upon entering. Bathroom is door about to fall off. Usually not too much of a picky person, and I don't review very much, but this place prompted me to do so as a warning for others. I booked this through Southwest Vacations and I'm not impressed. You definitely get what you pay for in this instance. This is not a bargain. Disappointed. ?? The girl at the front desk was nice though.

"Dog friendly "

4
25/10/2016

A great place for dogs. We stayed in single story building with sliding glass door to a large grassy courtyard. Courtyard enclosed on three sides. Couldn't ask for a better arrangement! Nice breakfast area and staff.

"Wish I needed to stay longer."

5
23/10/2016

I've stayed here a few times, making the run from L.A. back to Colorado. It's well maintained, just close enough to I-10, and quiet. For the free Wi-Fi and breakfast, it's a steal of a deal! Again, I wish I had reason to stay a few nights and enjoy the pool and some other amenities!

"Service"

3
21/10/2016

No comment Have problems with Bath towels Need to take shower before our family visit. Towels were deliver after went my friend room came to my room and towels were hanging at front door little to late . Overall we enjoy our stay thank you. I won't mind stay at your hotel next time

"Overnight stop heading west"

4
04/10/2016

This Best Western Plus is clean but a mite worn. The on site restaurant and bar is permanently closed. The room was large and had a table as well as a desk. Enough plugs accessible for charging phones and laptops. In 131, the room with toilet and tub was small and had a ceiling too low for those taller than about 6'2'. The room had a microwave and mini-fridge. Free breakfast, free WiFi, free and ample parking.

"Very nice hotel"

5
04/10/2016

Very happy with my stay. Great room.. "Booked a suite"... Easy to find... right next to the highway. Clean, well maintained rooms... Very friendly staff... Grounds and guest areas were well taken care of.. Outdoor pool was good... Front desk staff were very accommodating... I would stay there again.

"Good price but older hotel"

3
12/09/2016

We stayed at this hotel to save some money. It was okay and the staff was friendly, but the room had a slight odor and there were lots of flying bugs around the property that came into the room. The shower head was adjustable and every time I moved it, it would spray water to the side. I did report it when I checked out.

"Great Staff, Hotel Getting Shabby"

3
11/09/2016

We selected this hotel at the last minute, based on its location and laundry facilities. Arriving at the room, only one bed had decorative pillows, making the room look unbalanced. Not a big deal. The chain lock on the door was broken, a bigger deal, and neither of the hallway doors to the outside were locked, though there were key card readers, much bigger deal. The hallways were stifling, they weren't air conditioned, which is probably why the room didn't seem to cool down as expected. Getting around is difficult with handi-capable guests as there are steps up to the front desk, breakfast area and other facilities. Arriving late, we looked up the laundry information in the rooms amenities binder, to be ready early the next morning. Binder states $1 to wash and dry. Imagine my surprise when I got up early to find that the washers were 1/2 load sized and $3.20 each 1/2 load? Had to get the family up and drive to local laundromat, where I spent $5 rather than the $12-15 it would have been here, though more convenient. The breakfast was good, the people were unfailingly friendly (maintenance, front desk, breakfast lady), hotel appeared to be clean (other than a bug in the bath), but hotel itself may be on downward slope.

"FAMILY FUN"

5
09/09/2016

I ALWAYS PLAN MY STAY HERE!! peaceful and fun... we bring friends and tons of kids for the pool.. everyone has a great time..i will be back as long as i have family in Goodyear. BEDS ARE Clean..I will be back

"A Warm Night"

4
18/08/2016

Phoenix in August is hot! The room we had at this hotel was nice enough, but it seemed like the air conditioning unit had to work overtime to keep the room comfortable. The hotel is a bit tired looking, but the breakfast was good and varied.

"Bugs!!!"

3
14/08/2016

This is my third time staying at this Best Western and the first time I have been disappointed. It was 110 degrees that day and the pool felt like a sauna. I realize it is listed as a heated pool. However, wouldn't it be prudent to save energy and NOT use this feature during summer months? Defeats the purpose when you're sweating when you get out of the pool!! Just a suggestion. Additionally, the bathroom had bugs (not certain what kind-not ants) in the sink, on the counters, and in the bathtub. We had to rinse them out before my grandson could take a bath. No bathmat either. Just used a towel.

"good value"

5
11/08/2016

Great price for this hotel. When the temperature goes up the price goes down. The pool area was very nice, good tables. Breakfast was very good. Room was very quiet. We have stayed in several 2 star properties in Goodyear when we come to visit family. This was the nicest one, and the service was very good. I appreciated the quality of the outdoor furniture. Nice place to enjoy a morning cup of coffee.

"A very tired property"

3
07/08/2016

This place is close to being downright shabby. The pool was not inviting because it appeared to be cloudy. There is an adequate exercise room, but no sign to identify it. The garbage can were full and papers blowing around the parking lot. On a positive note the bed was very comfortable and the breakfast tasty and complete. The staff in the breakfast room was great, too bad there wasn't the typical tip jar. Another staff to be complimented was Ashley who was able to manage a busy check in situation.

"Nice Drive up Hotel"

4
03/08/2016

Nice motor inn type hotel. Restaurant was closed down when I stayed. To bad. More characters are needed Will type nonsense as typing repeated letters did not work. Just a few more to get to 200. Made it

"Good stop on a road trip for decent rate"

3
25/07/2016

First room we were issued was skipped by housekeeping, apologies and a new room and all was OK. Since this was a road trip we had our own pillows, with my own pillows I can tolerate just about any bed. Beds were decent, a/c was kinda small for room size, room size was decent but had a slight off smell when first entering but was not overly bothersome,totally acceptable breakfast with hot and cold choices. We left my son's ATV power wheel toy strapped to roof and it was fine. Overall was right price at 77+tax for our one night road trip stay

"Pleasant stay in AZ"

5
25/07/2016

I had two more pleasant accommodations at this hotel. Easy check in/out and the breakfast is consistently good. No issues always make for easier travel. The pricing is reasonable which is also a plus. I highly recommend staying at this facility.

"Bugs Everwhere!!!"

1
25/07/2016

Came in late for just a few hours with a small child and staff was initially welcoming, but nothing that stood out. Went into the room, it was old and smelled old. There were vomit stains on the mattresses and spiders and roaches on the beds. Upon checkout I was told it was the weather. I am not sure if that is true, but I certainly felt cheated and uncomfortable. I would not stay here even if it were free!

"Wonderful"

5
17/07/2016

I highly recommend this hotel. The rooms were very clean. There was a full hot breakfast. Checking in and out was very easy. No problems. All of the staff are very friendly and helpful. It is in a great location just off I-10. Nice quiet neighborhood. Places to eat close by. Very good value. I will definitely use this hotel for future visits to the area.

"Convenient"

4
11/07/2016

This property is within 5 minutes of numerous dining venues to choose from. Comfortable room, needs an update. Friendly professional staff. Easy access to freeway and some shopping. Disappointed the Grub and Pub wasn't open.

"Great stay"

5
08/07/2016

Spent three nights at the Best Western while visiting friends at the end of our vacation. Nice location with lots of restaurants and other amenities in the area and easy access to I-10. The outside may not wow you, but inside it is nice. Room was the largest we had while on a two week trip to the southwest. Comfortable beds, clean room, good service, nice staff and a better than average breakfast. The breakfast lady was extremely helpful and very friendly. We did not try the pool, despite the arrival of triple digit temperatures, as we spent most of our time with friends, and in the air conditioning.

"Comfortable & Quiet"

5
06/07/2016

The rooms were clean and well maintained. The only problem I had is the remote to the tv wasn't working. Upon check out, Steve was there and I think he does maintenance and said he would take care of it. They both deserve a raise!

"My Stay at the Best Western in Goodyear."

3
06/07/2016

The hotel was decent. The employee we first spoke to when we checked in late at night was AWESOME. Very freindly and ready to help with anything. The employee who works the breakfast area is a sweetheart. I would stay again if I needed a place in that particular area. The rooms were clean and the price was right. It was comfortable and it was close to the freeway which was a big plus since we had to trave from baseball field to baseball field.

"Really Wonderful Stay "

5
27/06/2016

This place has wonderful rooms, very clean and comfortable, and there's a lovely patio and garden area to soak in the sun or eat breakfast at in the center of the complex. I enjoyed a nice warm breakfast outside on the patio. Yes in January! ! It was a beautiful day. And yes they offer a great hot breakfast with eggs, sausage, etc. If you are in the Goodyear area, this is a very quiet and enjoyable place to stay. The staff is friendly and welcoming also.

"Continental Breakfast Room"

3
18/06/2016

Coinciding with our visit were teams of young men baseball players. The boys were all nice but of course a little loud and very hungry consuming quickly the breakfast offers as soon as they were laid out. Raelene was in charge of the area for the two mornings we were there. She was fast and fantastic. She replenished the food and cleaned up the spills in no time and always with a nice smile on her face. She helped me get up to the front of the line when it really was my turn. You are very lucky to have such a competent employee working for Best Western Goodyear. She certainly got us started off on the right foot each morning. Thank you so much Raelene. Renee Milburn

"Good Value for the Price"

4
17/06/2016

A good quality hotel room for the price. BW beds are almost always very comfortable, and this place was not an exception. The pool is very nice and goes to 8ft deep (i hate those 5ft pools, can really swim in 'em).

"Great stay"

5
09/06/2016

We had a nice quiet stay for two nights. We were given a complimentary upgrade that was much appreciated from Ashley. The shampoo and conditioner were Pantene products. Many hotels provide cheap products that don't even lather. Breakfast was good. Housekeeping did an outstanding job. There is nothing that could have been better. Great stay.

"FILTHY"

1
08/06/2016

when I was checking In I've noticed that the clerk saw something weird on her computer but didn't told me anything, so I got worried. When I got to the room I found out what it was (see point no. 1): 1. reserved for a 2 queen bedroom and got 1 king size bed ann a rollout bed... 2. The hallways were completely filthy and the smell of cigarette was obnoxious. 3. The Bathroom extractor didn't extract anything.

"Quiet and convenient"

4
05/06/2016

Older hotel, but quiet and everything was clean, comfortable and worked well. Convenient to shopping and dining, and neighborhood appears to be nice and safe. Desk clerk was very accommodating for the type of room I said we preferred. We had to check out of the hotel very early, so cannot offer any judgment as to quality of the free breakfast.

"Problem Resolved Satisfactorily"

4
23/05/2016

I want to thank Ashley at the front desk who resolved a problem we had while staying at the Best Western. Our air conditioner was not working properly and it was a long, warm night in Phoenix. When Ashley discovered that we had not been given an alternate room, she credited us for our night's stay. We were pleased with this great example of customer service!

"The Nicest Best Western I Have Been To"

5
19/05/2016

I stayed here twice (April 22, going to CA; and then on April 30, going back to NM). I called a day before staying there (April 21) and spoke with Ashley, who was very nice and gave me a great deal on a room with a King sized bed. She was just as nice in person (when I checked in). The room was on the 2nd floor. (Yay! No people walking above me!) I read a few ratings where some people griped the hotel was "outdated" and needed "upgrading"? What the heck are they talking about? There is nothing wrong with the hotel/inn. There wasn't an elevator to the 2nd floor but that was no big deal, as I hate elevators. The room was very clean. Bed was comfortable. Bathroom super clean. (I am picky about bathrooms.) Nice shower. Very clean towels. Had a nice view from my window (room was right next to a big and old beautiful eucalyptus & a view of neighborhood trees and mountains in the distance). I didn't experience any noise problems. The lawn, bushes, shrubs, and flowers were all manicured. Hotel/Inn seems to be in a good neighborhood. Seriously, there is nothing wrong with this inn. I really enjoyed it and will stay there again whenever I decided to travel to CA again.

"Nice Motel"

4
13/05/2016

Motel was nice and very clean. Very easy check in. All staff were kind and helpful. Had a very comfortable stay. The room was nice and clean and the beds were very comfortable. Clean room makes for a good stay for me and I felt good about the room I stayed in.

"Best Western Goodyear will sell your room out from under you & WILL LET ANYONE INTO YOUR ROOM AT 1:30AM"

1
09/05/2016

This is truly unfortunate how Best Western in Goodyear, AZ and Best Western Corporate handle a major issue. On April 1, 2016 Best Western Goodyear double booked my room. When I arrived at 1:30am, after a drive from San Diego, I was told that my business partner had already checked in and I was given keys to a room. I go into the room to find other people occupying the room. THE FRONT DESK GAVE ME KEYS TO AN OCCUPIED ROOM. I was completely blown away by this. How does this happen? I immediately return to the front desk and find out that the entire hotel is full. Zero attempt to help me find a room anywhere. They just kicked me to the curb. Thanks. I scrambled and eventually found a hotel room after 2:00am, which was a half hour drive away. On April 2, 2016 I contact Best Western Goodyear to be reimbursed for the extra cost I had to pay since Best Western Goodyear double booking my room and left me with nowhere to stay. The manager (Joanie) offers to reimburse me for the night, perfect. Once I arrive at Best Western Goodyear, Joanie makes up a different story to why the room was full and won't reimburse me. I follow up with another the front desk girl for the reimbursement and am notified that JOANIE WAS FIRED. I speak with another manager (Ashley) who offered to not charge me for the night, which is well below the expenses I incurred on April 1, 2016. I've been in continuous contact with Ashley for the past MONTH, she claims to be unable to reimburse me for the additional amount, but another manager (Raj) can. I have called at all different hours and days, to which Raj is conveniently unavailable and Raj refuses to return any calls. Since this hotel is incompetent, I called Best Western Corporate and spoke with Leah, who literally did nothing about the situation. It would seem that a company would be moderately concerned about the security of their guests or helping their guests when left without a room, but apparently Best Western does not employ persons that deem these to be actionable events. To recap, Best Western Goodyear will sell your room out from under you and will not reimburse you for any added costs. If you are lucky enough to get a room, Best Western Goodyear WILL LET ANYONE INTO YOUR ROOM AT 1:30AM.

"Really good breakfast included!"

4
01/05/2016

Our room was clean and quiet even with the location close to a busy road and expressway. We stayed in the enclosed part in the farthest building in the back. The hotel was nearly sold out, but the breakfast foods were kept refilled with hot food hot and cold kept cold. Many selections offered!

"Wonderful, pet-friendly motel"

4
29/04/2016

Ashley greeted us at check-in and was very friendly and helpful. The breakfast had a variety of both hot and cold options. The rooms were comfortable and clean, but not opulent. The best part for us was that we were travelling with our dog and this establishment has a large, grassy inner court yard that she was allowed to run in and play frizbee without having to worry that she would run out onto the road. This was our second stay, so clearly we thought it was good enough to return. The only downside was that it only had an outdoor pool, and no hot tub.

"Recommend"

4
21/04/2016

I had a one night business stay for some training held in the area. The hotel was close to freeway, restaurants and such. I could not enjoy any breakfast since my class started at 6 AM. Would probably stay here again, if needed. That's all I can say.

"Best Western Phoenix Goodyear Inn"

1
20/04/2016

The dirtiest hotel I have ever stayed in and no one there cared! The room and the hallway looked like they had not been vacuumed in weeks. There were underclothes from the previous guest on the bathroom floor. Disgusting!

"Serves it's purpose"

3
19/04/2016

A well-worn hotel. Comfortable enough. We were on the way home from Sedona/Cottonwood and needed a place. This one was just fine. Could use some updating but the bed was comfortable and the shower wonderful. We hit the road early so didn't try breakfast. It worked for us.

"Relaxing stay in Goodyear"

5
17/04/2016

The hotel is a nice property just next ot a residential area. Its nicely set with several buildings built around a pool area. The rooms are nicely furnished and clean. I enjoyed my stay at this hotel.

"Least expensive spring training choice"

3
16/04/2016

Went to spring training to see the Dodgers (my team) play the Giants (boyfriends team). OK place with helpful staff and a nice breakfast and pool. Unfortunately, its like a lot of the Best Western properties in that its fairly old and worn out. Really nothing special - no frills. I felt safe and the bed was comfortable - basic, but all that was needed.

"Friendly and Clean"

5
15/04/2016

Friendly front desk staff, welcoming decor, clean spacious rooms, good location, delicious breakfast with wonderful variety. Kudos to Raelene in the kitchen and Joni and Steve in the front end. We've stayed twice now and will certainly make this a regular stop on the several trips we make each year to Phoenix area.

"nice motel"

5
08/04/2016

Came out for spring training. Great location. Motel also has rooms available with an inside entrance if you do not want outside. Décor was western & nicely done. Clean, attentive staff. Our room was on 1st floor close to pool. We did not experience noise.

"Race Fan's Delight"

4
04/04/2016

This is a great hotel less than 10 min. from PIR. It is very clean and quiet with a friendly staff. The free, hot breakfast is huge with many options. While not real close to the freeway, it is worth the drive. The one downside was that their restaurant was closed. However, there are numerous restaurants within 5-10 minutes from the hotel. Our room had a fridge and microwave.

"motel stay"

5
01/04/2016

We came down for spring training and this motel was very close to many of the parks we went to watch games. The pool was heated and open all night. There were many places to eat close by (The Angry Crab) and shopping mall were very close.

"NOISE"

3
29/03/2016

placed next to outside door, people had no respect for others going in and out, slamming door, terrible nights sleep due to this, staff was great and very helpful during checkout and any questions we had

"Great Experience, Beautiful Hotel"

5
28/03/2016

For the past 5 months I have spent 4/7 nights a week in a hotel for work, and this one is beautiful, clean and has a condo feel over a hotel feel. The staff was great and Uber is in the area. No complaints!

"Nice stay"

5
27/03/2016

Room was clean and comfortable. We had a room with a patio door leading onto the grass area near to the pool which was nice. Great breakfast and hostess ensured everything was topped up all the time. Helpful reception staff.

"Good for Spring Training"

3
26/03/2016

Close to I-10, shopping, restaurants, Goodyear Stadium for Indians & Reds Spring Training. Friendly staff. One of the more affordable rooms during spring training season. Recently updated bathrooms but the furniture is a bit outdated. Plenty of outlets, even near the bed, which is nice. Good breakfast. Well insulated from the noise. No elevator to second floor and outdoor staircases to the second floor. During our stay, the side entry doors were propped open so not the most secure if that's important to you. Good strong internet connection. Basic cable tv with no premium channels, The room has a mini-fridge & microwave in the room. There's only one ice machine which is on the ground floor by the pool so think twice before hauling a big cooler to a second floor room.

"Best Westerm, Goodyear AZ"

4
25/03/2016

Traveled to Goodyear to watch Cleveland Indians Spring Training. Found this facility to be in need of some updates but overall it was clean, the front desk personnel were courteous and the breakfast provided by the Best Western and Raelene were outstanding. It is only a little over 2 miles to the Goodyear field and that is one of the reasons we chose this hotel for our base. You will need a car when it comes to eating out since most restaurants are a little distance from the hotel (2 mi or more). One of the nice things about this room is that it had a "fridge" which was great to keep our water cold rather than running down the hall for ice. Most rooms have doors which open to the outside although there are some which open into hallways. Overall our stay was pleasurable and we would definitely stay there again.

"Don't Stay here"

2
21/03/2016

Hotel did not provide a guide in the room to show which TV station are on which channels. I called the front desk and they said "we have those at the front desk." (No one told me that when I checked in 10 minutes earlier). When I asked if one could be delivered to my room, the response was "I'm all by myself up here." If you have the lists at the front desk, why can't you put them in the rooms, where the guests are going to use them? Unimpressed.

"Dodgers Spring Training"

3
21/03/2016

The hotel is in good location. It is near the freeway, shops, gas stations & restaurants and as a plus it's near parks and points of interests. The hotel is in a safe well lit area & in walking distance to places in the area. I enjoyed staying here and would recommend staying here. It was clean, came with a refrigerator & microwave. It was quiet during my stay. The continental breakfast I thought was delicious & had a variety with fruit and yogurts. The bed was comfortable, the room was clean. The decor was a bit out dated, but not too bad. I would stay here again.

"Great customer service"

4
21/03/2016

With so much going on my husband nor myself checked the closet when packing up to head back to Wisconsin. Thankfully after we checked out we spent the day at my son's house about 10 minutes away. I received a phone call from the hotel letting me know we had left many things in the closet and they bagged it all up for us and my husband ran back to pick it up. They went the extra mile and for that we are very thankful! We will definitely use this hotel again! We had a very good experience. Very good breakfast in the morning. We enjoyed our time by the heated swimming pool and the location was perfect for us.

"Baseball Spring Training"

5
20/03/2016

This is the first time that my wife and I stayed at this location for spring training. It is a great location to see teams on the west side of Phoenix. The rooms are clean and the staff is very friendly. Joni is the person at the front desk, she was very helpful attending to our needs from places to eat as well as printing out our boarding passes. Also Raelene, she is the lady who was in charge of the complimentary breakfast. Raelene made sure that everything was kept stocked and she kept the tables clean. There needs to be a tip jar available for this lady. She well deserves one. The pool area is nice but it does not have a hot tub. We are planning on staying here again.

"Baseball Spring Trainning"

4
19/03/2016

This is the second time I have stayed here. It is a nice and covientent hotel for the prepose of my stay. I plan to stay there again when I return next season. I use this hotel every time I come to Goodyear, AZ. Great place and location.

"Too Expensive"

3
17/03/2016

We stay here for the NASCAR weekend. Rates are more than double the normal price, which we have come to expect, but, this location has not updated the rooms for quite some time. No restaurant or bar is open on the premisses. Beds need replacing, hot water trickles out when trying to bath, dressers have broken handles, or are extremely hard to open and close. We have stayed at this location for about the last 18+ years, not sure we will be going back.

"Best Western Stay in Goodyear"

2
16/03/2016

I stay in hotels all the time and the best part of this hotel is its location. Other then location it does not have a lot going for it. The beds are stained and uncomfortable, their is water damage and mold, and the breakfast is not good. Our stay was also very overpriced and not enjoyable.

Raj P, General Manager at BEST WESTERN Phoenix Goodyear Inn, responded to this review
Dear Matthew, Thank you for your input, I can assure you all of rooms are not of poor condition, we wish you would have brought up these issues during your stay. I understands rates were high due to spring training and Nascar in March, but I assure you that our rates are very competitive for the area. We do hope you can give us another chance at showing you the better side of our hotel. Thanks, Raj

"Clean"

3
16/03/2016

Rooms are clean. Pool area is big and has a lift for anyone who has a handicap and wants to get into the pool. Breakfast buffet is average, but the same every day. Check in is at 4:00 p.m., and not any sooner. Location is close to shopping, baseball and Phoenix International Raceway. Bar and restaurant were closed again this year so be careful if you are expecting to have a hotel with a bar and restaurant. You will be very disappointed.

"Spring Training Trip"

5
15/03/2016

We spent four nights at the Best Western in Goodyear, AZ and couldn't have been happier with our stay. We were there to watch a little Spring Training Baseball and chose the hotel for the convenience of being close to the ballpark. Ashley helped with my reservation when I had initially called and was very friendly. The young lady at check-in was very helpful as well. We didn't check in until after midnight, however, she made sure we were able to get a rollaway bed and even delivered it herself! Raelene at the breakfast area was also very friendly and accommodating and greeted us each morning. And Joni helped us with a smooth check-out and thanked us for our stay. We'll see you again in a couple of years!

"Motel for Pleasure Trip"

5
14/03/2016

We stopped in at the Best Western the night before going to watch in "Good Sam" NASCAR 500. We stopped for a nights stay at this relatively small,unobtrusive,neat and clean motel with a great staff. We left for the race ,relatively rested and with smiles on our faces. Thank you Best Western. Eric and Joyce MacFarland P.S. Do they have Best Westerns east of the Mississippi ? Ha Ha

"Great stay!!"

4
10/03/2016

Wonderful room. Clean and smoke-free! Heated pool a plus. Good breakfast. Second trip staying here. Will stay here again. Would be perfect with a Jacuzzi! A lady on staff actually helped me with my bags to the 2nd floor. Way beyond normal service.

"Better than it looks"

3
07/03/2016

Bland exterior in so-so neighborhood. Great front desk personnel. Typical BW breakfast fare. Our lower level room had exterior entrance and parking at front door. Sliding door to an open grassy area. Unleashed dog roaming around. Gardner's working at 8:30 in the morning. Room however was very quiet at night. Executive airport is nearby. Great location near shopping and dining by I10. Thought the rate was a little high for the BW. Plenty of other BW choices around the Phoenix metroplex. In spite of my critical review I would return to this BW.

"Comfort and Convenience"

4
06/03/2016

I have stayed at this Best Western three times in the past two years and find it to be a good hotel and pet-friendly, with a large grassy area between buildings for the dogs and convenient patio doors opening onto this area. Staff is very friendly and helpful. Pet rooms do not smell and are kept clean. This latest trip I noted that a couple of maintenance items I cited in a previous trip a month ago had been attended to, for the most part, which was reassuring that reviews were being attended to. The room carpeting is starting to show its age in walking pathways by the doors, and water volume in the shower is sometimes "iffy", but bathroom and bedding is clean and if extra towels or such items are needed, they are given cheerfully. The property is quiet at night and I feel safe if I need to walk dogs on the property at night. I do wish that something could be done about the grassy areas regarding upkeep--the sprinkler system doesn't seem to work and the condition of the grass is spotty, sometimes green, mostly brown/weedy along the street side. It would enhance the appearance of the property if it were watered regularly and mowed/trimmed. Parking is very ample. Pricing is high but the pluses offset the minuses for a woman traveling alone with pets, plus my stays have coincided with Spring Training for baseball, so rates are raised, I realize. The restaurant is still closed--wish some kind of coffee shop would open there, but there are so many others on Litchfield Road nearer the freeway that one does not starve, but having something on site would be a convenience.

"Another fine stay"

4
06/03/2016

We've stayed here twice for spring training for the Cleveland Indians. It's very convenient to the ballpark, clean, and the staff is very friendly. Kudos in particular to Raelene, who governs the morning breakfast. I hesitate to let everyone else know about the place because I'd hate for it to become an overpriced place because of the popularity. The only down side, I suppose, is the wiFi is not real solid, which wasn't an issue since we use data for security anyway. On the particular plus side, taking the coffee and breakfast out to the patio is a delightful start to the day.

"Funeral services"

3
03/03/2016

Nice place, nice visit. But watch your bill. I was charged for two nights when i only stayed one night. I didnt discover it until many months later. Pretty dirty thing to do when one is grieving. But i guess business is business. I will never stay at another Best Western again.

"Deeply disappointing"

1
25/02/2016

I didn't expect much from Best Western beyond bare bones essentials. They didn't deliver on that. The drains were slow, house keeping was shoddy, the wifi was unreliable, my towels were dirty, and the desk staff were rude. My colleague had to fix her own toilet because maintenance couldn't be bothered to come fix it.

"close to 2 Regional Parks with great hiking."

5
24/02/2016

wonderful breakfast, hot food, very clean and always stocked. Someone on duty to clean up tables and keep the food counter neat and full. Raelene in the breakfast room was wonderful. Problem with the toilet in our room not flushing, someone immediately came, but did not adequately fix the issue.

"Great stay"

5
18/02/2016

Due to other arrangements falling through, I stayed a couple night at the BW. Everything was great. Quiet, accommodating, plus the breakfast was great. The shower was a tad light, until I turned the head and then the water came blasting out. Stayed hot for quite awhile too. The girls at the front desk were nice. I know they were bored, but they were still helpful and nice. Great stay all the way around

"Great place to stay"

5
17/02/2016

We stayed for four nights, checking in late on a Friday. Ashley at the front desk was very friendly and helpful, making suggestions for various restaurants. The King Room was very large with two desks and chairs, a dresser with a flat screen TV and a hutch that held a mini fridge and a microwave. Hair Dryer worked well. The bed was very comfortable, much better than what we have at home! We were on the bottom floor, so we had a sliding door that looked out over a grassy area. Shower worked well, toilet worked but had a high squeal when we or other people used the toilet. We thought the breakfast was fantastic and Raelene deserves the accolades that she has received from other reviewers. Breakfast ends at 9:30am and one morning we got there around 9:00am. My husband noted that the scrambled eggs were almost gone. He turned around to get some milk and there was Raelene right behind him with a FULL tray of fresh scrambled eggs!! We would have hot tea, milk, juice, waffles, hot fresh soft (not rubbery) scrambled eggs, sausage, cereal and English muffins. They also had apples and oranges. We would get filled up on breakfast and have a full day of hiking and not have to eat until we got back to the hotel to get cleaned up for dinner. Great AAA price. Couldn't find the HBO channel, so maybe they don't have it anymore. Regardless, if we are in the area again, this is the place we will be staying. HIGHLY recommended!

"Great Hotel easy to find off the Interstate."

4
17/02/2016

Nice clean Hotel a few blocks off Interstate We stayed here for three night at the end of our trip to Arizona. There are lots of things to do within easy driving distance. The included breakfast was good but on the three days we were there it was the same, would be nice to see a variety on different days. Don't get me wrong the food was good and fresh each day. All the staff were great everyone was professional and friendly. Our room was tastefully decorated and clean, with comfortable beds. We would recommend this hotel for anyone. Remember to use any available discounts and this is a good value.

"Great place to stay"

5
17/02/2016

It was clean, comfortable, looked and smell great. Had many features and I didn't get to use them as I only stayed one night. And a delicious hot breakfast. Easy check in/out. I highly recommend this hotel to anyone heading to this area.

"Best Western Delivers on Location, Staffing and Pet Friendly"

4
14/02/2016

The good: the Pet rooms don't smell, access to a grassy area for the dogs is easy, the staff is very friendly and efficient, and they get extra points from me for helping me get an extra night when I'd botched my reservation. The average: the room I had has been redone, but needs better maintenance - drawer pulls came off, slider didn't run on tracks freely, bathtub had chips out of the porcelain. Furniture didn't fit in room well (chair didn't slide under desk). Bedding is great and linens are nice. Coffee service is adequate, but I counted on the nearby Starbucks for real coffee. There are good restaurants nearby, so the location is really great. I think the place is a little pricey - but I was there during Spring Training, so all Phoenix area motels pump up their room rates. I've rated the value as very good because of the amenities, service, and comfort. I'd stay here again. For my purposes, being located west of downtown Phoenix was super!

"Best Western Goodyear"

5
10/02/2016

I would give this hotel at least 4 1/2 stars, only because the parking was not located where I could see my vehicle from the room. As for the service I received at the front desk (Ashley), it was an absolute joy to interact with someone possessing such a great attitude being attentive and courteous. The room itself was immaculate with a sort of santa fe charm to it. Overall a very delightful visit, I would recommend this location to anyone.

"Great hotel at a great price"

4
03/02/2016

Easy access to interstate, helpful and friendly employees. On the west side of Phoenix so a great choice for avoiding rush hour traffic and heading west (or south in our case to Organ Pipes National Monument and Ajo).

"Rest from noise"

5
31/01/2016

Getting relief from a noisy, busy Interstate is, in itself, a 'holiday'. The hotel is close to yet far enough away from the Interstate 10 on the western side of Phoenix. Comfortable rooms and a well stocked breakfast along with pleasant grounds suitable for children, refreshes one and the day looks like you can enjoy it. I recommend this if you want to relax and have a great meal at one of the many close by restaurants.

"Post stay"

3
30/01/2016

I was disappointed because they did not honor my credits for a free stay. I had the confirmation with me and showed it to the young lady. Since other BW have honored the letter have given me credit I was annoyed.

"Another pleasant experience at this hotel."

5
28/01/2016

I have been staying at this hotel for business trips for many years now and it seems to be in better shape than ever. The breakfast area is clean and the food is fresh. The rooms are spacious & clean. I highly recommend it.

"Good Place to Stay Near University of Phoenix Stadium"

4
20/01/2016

We needed a clean and comfy place to stay near the University of Phoenix Stadium. Best Western Phoenix Goodyear Inn definitely did the trick. It's located within 20 minutes of the stadium. It's clean. And it has a good breakfast. The staff was super friendly too.

"winter trip to Phoenix"

5
19/01/2016

We wanted to stay someplace close to the west side of Phoenix and not too expensive. The Best Western Goodyear was an excellent choice. It is close to the highway (2 blocks) and close to all kinds of restaurants. They serve a FREE breakfast in the lobby which was very good and convenient. The pool was heated and open. They had a restaurant there, but I don't think it was open. May want to check with the hotel staff. But like I said there are a lot of restaurants close by.

"Best Western Goodyear is a great place to stay"

5
18/01/2016

Room was clean, staff was friendly, breakfast was good. Good location with restaurants within walking distance. Both Raelene and Joni were exceptional staff. Joni works the front desk, Raelene kept the breakfast room well stocked and clean!

"Average to High Quality"

3
12/01/2016

Rooms were nice, beds comfortable. No bugs. Friendly. Attaching Pub was closed and never opened. After a day of rain, the rooms smelled of cow manure from a neighboring feed lot. The keycard did not work second day and the programmer card machine was malfunctioning. Not cool, but was survivable.

"New Year NBHA weekend"

5
05/01/2016

Called for reservation, got there in early evening to check in and it was so smooth - got our room easy access and nice & clean. Bed was very comfortable and breakfast was fresh, lots to choose from. Easy to get to the equestrian center. I would highly recommend this motel.

"Pleasant One Week Stay"

4
30/12/2015

The room was clean, spacious and had free wifi. The air-conditioner was a little noisy though. The staffs were helpful and friendly as well. Thanks to Ashley for the help during our stay and for the recommendation to Rudy's Tuesday BBQ!

"Great stop over"

4
23/12/2015

We usually use this location as a sleep over going back and forth to CA. The beds are good and it is usually quiet so you can get a good night's sleep. The location is good with a decent choice of restaurants.

"Very Pleasant Stay"

5
18/12/2015

We were coming here for one night. The rooms were excellent - extremely clean, bed comfortable, ground level with real windows to open, little fridge and microwave. The pool looked lovely but it was too cold out! The staff, especially Daniel who checked us in and Raelene in the breakfast room, were super friendly and helpful.

"spring training spot"

5
13/12/2015

If you are a Cleveland Indians fan like me or a Cincinnati Reds fan this is the place to stay very close to the ball park which is great for the fan in me but also close to restaurants and shopping which is great for the wife. Nice pool to take a dip in after the ball game and also a breakfast with lots of options to get you started for the morning workouts. The employees were all very friendly and helpful

"nice hotel reasonable price"

4
13/12/2015

Nice rooms, a decent free breakfast consisting of eggs cereal sausage, toast ,and pastries. They have various juices, and serve both regular and decaf coffee. The rooms are nice with a comfortable bed. rooms have a nice TV with cable, plus a small refrigerator. The bathroom is nice, and we found no issue with cleanliness.

"end of business trip"

5
13/12/2015

I have never stayed this far west in the Phoenix area and this hotel is a hidden treasure. Lots of restaurants and bars within a 5-10 minute drive. The hotel has a beautiful and protected deck area. The only unfortunate thing is that I don't have any business opportunities in this area.

"birthday party"

3
07/12/2015

it was just average. I came for my granddaughters first birthday and just needed a room for one night. I was disappointed with the gym. The bed was really comfortable though, so that made up for the poor equipted gym.

"Would highly recommend this hotel"

5
04/12/2015

We had a couple of problems after we checked in and they were handled immediately. The breakfast was great with lots of variety to choose from. The staff is very friendly and quite helpful. This location is right near the main highway ( 10 ) and close to all kinds of stores and restaurants. Great place to stay with kids also.

"Super Best Western"

5
03/12/2015

The Best Western Hotel was outstanding in the staff professionalism, rooms being clean, great breakfast, fast internet, overall just a great place to stay when traveling. We really enjoyed our Best Western hotels.

"Would stay again."

4
21/11/2015

Great beds and breakfast. Price was average but others we traveled with stayed at a less expensive place and they ended up is a shading area. Older hotel with modern up-dates and friendly employees. We stayed four nights and would stay again.

"NOT AS ADVERTISED"

3
18/11/2015

In spite of it being advertised as such, there IS no restaurant/lounge on site. This was very frustrating as that was one of the main reasons we booked this hotel. There are a variety of restaurants close by, but if you choose your stays by amenities, this isn't the one. The TV stations were fuzzy. The staff was prompt in trying to address the problem, but were unable to fix it.

"Best Western Phoenix, Goodyear Inn, Goodyear, Arizona"

4
17/11/2015

Very conveniently located off the I-10 Freeway. Close to Phoenix International Raceway. Free internet service, free breakfast. Nice staff, really nice rooms. Nice landscaping around the hotel. Burger King across the street!

"Visiting Family in goodyear"

5
13/11/2015

We chose this best western primarily for its location just off the dime, near many restaurants and nearest the area we were visiting. The beds were very comfortable, The hot breakfast was good. The pool was very inviting but the weather just got cool, so sat an enjoyed the sunshine. The staff was very helpful and attentive.

"Quick overnight getaway"

3
06/11/2015

I would stay here again.  It was decent for an overnight stay.  If we were staying longer, I'd probably try and get a different room, because our bathtub drained way too slowly.  We didn't find out until late night, so we just dealt with it since we would be leaving in a few hours.  As for the accommodations, this place gets the thumbs up for spare outlets.  Apparently they are aware of all the technology people travel with these days.  In fact, there were two tables available to work at.  Between the two tables, there were at least 10 outlets available.  I think the table I was working at was technically a vanity, because there was a mirror mounted in front of it.   TV was flat screen and had hook ups in the back, so if you're here for an extended stay, I'd imagine you can tote around your blu ray player or xbox & hook it up (don't forget the cables!).  Speaking of the TV, the remote had some note on it that it was ok to sanitize...something about eco friendly and germ-free.  Forgot exact wordage, but you can probably call the property to ask whats special about the remote.  I didn't watch TV, so I didn't pay too much attention.   The room has a sliding door that leads to a grassy courtyard in the center of the property.  Since the property is pet-friendly, I would imagine that the grassy area is for pet play.   The property does have free breakfast, but I cannot comment because I was so pooped I couldn't wake up on time for it.  Check out time at this property is 12pm, which is great.  I hate having to leave at 10 or 11 (at other properties), cuz it feels just a little bit too early to wake when I'm vacationing.   I was able to book this hotel at a discounted rate through the Hotel Tonight App.  If you decide to download the app and check out rates, please use my referral code SSAENZ3.  It will get you $25 off your first booking, and it will get me brownie points! ;)

"Great value"

5
03/11/2015

I was working in Goodyear and this is a great place to stay. You can't beat the rates and you get a clean, safe and quiet stay. I didn't use the pool, but it looks very nice and the people in it looked like they were having a great time. The complimentary breakfast was great and there was a variety of food and no shortage on the quantity of each. Ashley, at the front desk, was very polite and helpful!

"Wonderfu, excellentl... only one thing I did not care for."

5
25/10/2015

We left California late and realized we would need in a hotel in Phoenix. So I searched on via phone internet for a hotel in Goodyear.This Best Western popped up. Their website was easy to access and use. I called and was quoted a price. I decided to search around a bit more. Many hotels near by, but price difference was small. Somehow I felt towards this hotel. I called back and the lady was busy checking someone else in. She asked for my name and phone number and about what time I might arrive and told me all would be taken care off. 4 hours later I arrived at the Best Western. It is easy to find. Off I-10, you turn to the right and soon after on your left side is the hotel. From the outside it is hard to judge. But when I walked in, I was happy. The lady had my room ready for us, check in was swift. Mind you this is night time now. She was friendly, kind and worked with me quickly. The lobby looked amazing. Very inviting. Western look. Leather seats and couches, wooden tables with magazines and an elegant water pitcher etc. Not cluttered and really updated. We drove around to park in front of our room. This was unique. The rooms are not arranged like a usual motel. But in buildings and each building has a secured door. Once you enter, you have the rooms next to each other. Some space in between doors. Carpet on the floor. Clean. Smells good. Looks great. The rooms were amazing. They really redid it and it looks amazing. Two nice sized queen beds, beautiful decor , fluffy pillows. nice blankets. Desk, TV cabinet, table, light colors and the carpet was clean. I never walk barefoot in a hotel, but it wasn't stained etc. One vanity sink, toilet and shower in extra room. Fancy shower head. Tiles in the bathroom. Clean. Grout is a bit darker but that is to be expected. Really nice room. Lamps working etc. Hair dryer, coffee maker, closet with sliding doors and mirror. Ironing board etc. Really nice. We loved it. Slept well. Next morning we walked through the building to the lobby. Pool looked nice and clean, gated off. Vending machines available. Breakfast included. The lady who was in charge was amazing. Patient, friendly. wonderful. Waffle maker, some eggs, sausage.. cereal, fruit,milk, juice... it wasn't a huge buffet but perfect. Just enough. No one was hungry and she made sure nothing was ever empty. Muffins, toast, bagels etc. Really wonderful. They played TV and I didn't care for what was showing, but I am not there to watch TV. And it was ok. We returned to the room, packed up and left. A wonderful hotel. The only thing I did NOT like: The restroom in the lobby. Ok. I had never seen anything like this. I send my girls out to use it when they needed. Thought it would not be an issue. So, basically, they have ONE restroom. And when you walk in, there are immediately two areas for the men... in full view... and next to it a stall with door and lock. My girls had never seen it and thought it meant they had to leave the door unlocked. So men could use it. I know.. live and learn. They know better now, you lock the door, No sharing. But it was confusing. I had to go with them and explain it so they understood. So that is the only thing. But other then that. Amazing. Great job, well done. Price? I think all prices have gone up. I would have liked to spent less. But it is Phoenix, and also it was worth it, because I booked it without knowing anything. I worried my money wasn't spent well, but it was. Thank you, I will stay there again.

"Good hotel......but not perfect"

3
22/10/2015

I was on a motorcycle trip to Yuma, AZ. Took the back roads. Goodyear is a near suburb of Phoenix and hotels are relitively expensive in the area. This hotel is the less costly around. Not bad, but the bar and grill wasn't open.....one major reason for my stop.....and the place was on the edge of shabby.....not terible, but getting there.

"Wonderful!"

5
21/10/2015

If you are in the Phoenix area, I would recommend this hotel. It had a beautiful pool, courtyard and the room was clean. The bed was comfy and the service was great. The hotel was well lit at night as far as safety and I noticed that at the front desk they were watching the security cameras.

"Dirty and need repair"

2
21/10/2015

Needs a lot of work. Dirty, loud guests, rooms need repair. trash cans were overflowing in the walkways. There was a lot of traffic at all hours of the night. loud guests. There were gnats coming out of the overfill drain in the sink and the toilet would run off on through the night. carpet bwas very dirty.

"Clean property"

3
16/10/2015

This property is a good place to stay, clean, comfortable beds, very nice staff. You should be prepared that the property is older. They've updated several things however the structure is older, low ceilings, shower etc. If you're health conscious breakfast options are limited.

"Awesome!!!"

5
16/10/2015

The staff is great, the rooms are kept clean and smelling nice, the outside grounds are nice and pretty, the pool is well maintained. I don't recall any time during my stay where I encountered any loud noises or disrupted people. I will always come back to this hotel when I visit Phoenix.

"Dated But Clean "

3
11/10/2015

We stayed here because we were going to an Arizona Coyotes game. It's right off 101 and about 11 minutes from the arena. As always the BW staff was outstanding. The place is outdated but clean and comfortable with free Wi-Fi, fridge and microwave.

"Satisfied Customers...."

4
30/09/2015

We were very satisfied with our 3 night stay. Motel was centrally located for the activities we were participating in.Out door pool area was nice to sit at for breakfast and morning coffee. All employees we encountered were friendly and service minded

"Happy with my stay"

4
27/09/2015

I was very pleased with the motel I stayed at. It was very clean and well kept. I felt safe and the breakfast was very good. I would be extremely likely to stay at this motel anytime I am in that area.

"My first choice"

5
27/09/2015

Have visited Arizona several times over the past year and have stayed at the Goodyear Best Western every time. Staff is awesome, the appearance and upkeep of the property is great. Everyone makes you feel welcome. Pool is clean. Highly recommend.

"Would be very good if not for A/C"

3
26/09/2015

This hotel is clean and the rooms are very nice. Beds are definitely comfortable. Our rating is Average because the A/C unit was very difficult to control - we either woke up hot or freezing - no in between it seemed. Otherwise a great place to stay...maybe Spring or Fall.

"Clean comfortable room for a reasonable price"

4
22/09/2015

I was looking for a last minute 1 night stay in Goodyear and found Best Western to have the best price with a AAA discount. The 2 Queen Bed room was clean and comfortable and the hotel was quiet. No issues with Wifi. The only slight negative was the adequacy of the AC unit; it did eventually cool the room but it took several hours. The free hot breakfast was basic and what was expected for the price range of the hotel ($75).