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Best Western Hotel Antlers, Glenwood Springs

171 W 6th Street, 81601-2911, Glenwood Springs, United States - See on a map
Best Western Antlers - BWA sign floral resize The Best Western Antlers is ideally located in the center of Glenwood Springs. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Antlers is the most spacious, picturesque, and unique hotel property in the Roaring Fork Valley. This resort-style motor lodge is designed for relaxation and family fun. Unlike any other Glenwood Springs hotel our 99 guest rooms and suites sit upon five acres of land, the largest hotel property in downtown. Enjoy on-site amenities like seasonal paddle tennis, horseshoes, two playgrounds, seasonal heated pool and toddler pool, indoor hot tub, picnic and bbq areas. Modern conveniences like wireless Internet access make this the best choice for hotels in Glenwood Springs. The location is convenient to dining, shopping, and recreational activities. Parking is plentiful and readily available for all types of vehicles. Traveling with a large family or group? Some of our room configurations can accommodate up to six people to a room!!

Best Western

Hotel Antlers




Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 1195 guest reviews
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Sleep Quality

"Stay for LAX tournament"

User 08/05/2022

This hotel is a gem!!!! We typically stay in Carbondale or Basalt for our Spring & Fall LAX tournaments, but decided on BW Antlers due to lack of availability elsewhere. Boy are we happy we did!!! Super friendly staff, beautiful grounds w/small playground, amazing Mountain views, sparkling clean rooms, and my kids loved the outdoor pool & hot tub! Not to mention the best breakfast we've had at a hotel in a long time! We will never stay anywhere else when we visit the area!!!!

"Love this place"

Mary Jo K, Lincoln City, Oregon, Usa 01/05/2022

Heading to Denver, we found that Vail Pass was closed, forcing us to stay overnight in one of our favorite destinations. Oh shoot! We've stayed here before and have always had a pleasant, comfortable and safe stay.

"Pet friendly"

Markus H, Longmont, Colorado 18/04/2022

Nice Hotel, close to everything and lots of space to walk the dogs. Very quite location, walking distance to most of the attractions. Rooms are clean and freshly renovated. Breakfast could be better but above average for the price.

"Too Many issues here"

LChapie, Saint Paul, Minnesota 05/04/2022

Very cute… but it ends there. Tried to check only to find an empty lobby… no checking person. We waited 10-15 minutes along with several other parties for him to show up. The room wasn't the cleanest. Dirty bathroom floor, No water pressure in shower, water Luke warm at best. The remote wouldn't turn on the tv. Overall it looks like a management issue.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear LChapie, Thank you for taking the time to review our hotel. We apologize for the issues you encountered while staying at our property. We strive to make each our guests comfortable and happy when they visit us. We are very sorry this did not happen in your case. If our agents are assisting another guest on the property, they are instructed to leave a note for arriving guests so they are able to contact them. We will check to make sure the agents are following this practice. I don't recall hearing anything about the other issues you encountered. We work very hard to ensure all issues are addressed immediately or try to move guests to a room that is acceptable. We want to thank you again for taking the time to rate the hotel. We will use the information you have provided to make changes so we can provide all our guests with a great experience. We hope you will give us another chance to provide you with an amazing stay in the future. Please contact me directly at 970-945-8535 if I can be of further assistance. Sincerely, Gregory Roybal Director of Rooms Best Western Antlers

"A True Gem in Glenwood Springs"

User 03/04/2022

My family and I love taking little jaunts up the hill from Denver, and Glenwood has been on the list for some time. We often stay at hotels at a similar price point, and usually get a good, similar experience. However, the BW Antlers blew us away. The room was lovely, clean, well appointed, and spacious with extra bathroom space, closet space, and room to move. The breakfast exceeded our expectations. They have a full offering of items, with special touches like 3 waffle makers with an assortment of toppings, warmed green chili, and syrup flavors for coffee drinks. What put this place over the top was Mel. Mel facilitates breakfast at the BW Antlers, and a more lovely host and human you will not find. Mel made certain all of our needs were met, made us feel so welcome and special. He clearly cares deeply about his work and his customers. He was such a bright light to start our days! He is worth the stay alone. We will be back!

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Sunshine541744, I don't know quite where to start, so I will just say Thank You! We strive to make each of our guests feel the same way you do about our property. Mel has made that just a little easier on us all. We are very lucky to have him and we hope to keep him happy for a very long time. Thank you so much for taking the time to leave such a wonderful review. We hope to see you again soon. Sincerely, Gregory Director of Rooms

"Hot Springs trip"

kcbyerly, Denver 03/04/2022

For the money, one of my best hotel experiences ever! Clean, friendly staff, great location. Great breakfast, the green chili puts it over the top! Staff member Mel was SO friendly and warm, helping us start our day right!

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear kcbyerly, Thank you for taking the time to review our hotel. We are very happy you enjoyed your stay and we hope to see you again soon. Thank you for giving a shoutout to Mel. We are very lucky to have him and hope we have him for a long time to come. Thanks again for the great review and please come back soon. Regards, Gregory Director of Rooms

"Not so great"

nikkis, Thornton, Colorado 21/03/2022

Check in was easy. I had booked through and apparently selected a queen size bed. At check in I asked to upgrade to two beds, but was told all they had left were rooms with only one queen bed - not even king size beds. My daughter and I were able to sleep in the bed together, but would have been better if it was at least a king. Got to our room and wasn't even sure it was cleaned. Found a huge finger/toe nail on the night stand, lots of long black hairs in the tub and on the bathroom floor, there were gross looking stains on the chair… we wondered if the sheets were even changed. The bath towels are a joke… they leave two tiny bath towels and one cheap wash cloth for use. The complimentary lotion was half used - luckily I bring my own. You can hear everyone around you coming and going, plus the people on either side of your room. The walls are very thin. The next morning we went down to the complimentary breakfast. There were scrambled eggs, sausage links, potatoes, waffle/pancake making station, muffins, oranges and apples. Only ate a packaged muffin as it was pretty well grazed. We were maybe going to stay a second night but changed our minds as it was not comfortable. I can't believe the good reviews this place gets.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear nikkis, Thank you for taking the time to rate our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 970-945-8535. Sincerely, Gregory Director of Rooms

"Great Service - Would Stay Again"

User 14/03/2022

We went on a ski trip in the area. We're a family of six and got a room with 3 beds. Although the room was a little light with the 6 of us with all of our gear, it worked. I'm not normally a fan of doors that open directly to the outside, but it made it easy loading and unloading our ski gear each day. The breakfast was really good but the breakfast host was amazing. Mel took care of us like we were at a resort. By the 2nd morning he already knew what we would get to drink and have it ready at the table. We would go back just to experience Mel's hospitality. It's not a 5 star hotel and they're not charging like one either. It's a good hotel with a good rate. It's just a short walk to restaurants, shopping and to the amazing Hot Springs Pool.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear George B, Thank you for taking the time to rate our hotel. We are happy you enjoyed your stay and also happy that you got to meet our rising star. Mel is doing an amazing job and we are very lucky to have him. Thank you for your choosing the Best Western Antlers. We hope you get the chance to come back and see us soon. Kind regards, Gregory Director of Rooms

"Aging facility with updates"

Christopher D, Silverthorne, Colorado 12/03/2022

Antlers is clean and well located. However, it is elderly. The bathroom shower has been updated, but the toilet is so low you free fall onto it. It also gives you a free "bath" with each flush. Toilet paper is #3 sandpaper. The breakfast buffet is BORING, It's the same every day. You need to ask for additional toiletries and towels at check in, if there are more than 2 of you for 1 night.

"All we could ask for"

mike d, Fort Collins, Colorado 08/03/2022

This is the friendliest staff we have met anywhere. The rooms are large and the beds comfortable. There are two sinks in the bathroom, and two chairs so both guests can sit! The breakfast is well-appointed and tasty. The salsa for your scrambled eggs has some good heat to it and may be someone's family recipe. The internet signal is strong and the connection fast. We get a kick out of the ruminant-themed building names: Elk (our favorite), Moose, Deer, etc. (It is Antlers, after all!) We have been fans of a particular national brand's express/breakfast hotels, but Antlers has us thinking Best Western is the better - and more economical - choice.

"Quick Road Trip To The Hot Springs Pool"

David33388, Denver, Colorado 05/03/2022

My wife and I usually make a couple of trips per year to the hot springs pool and either stay at the BW Antlers, or at another hotel at the west end of town. Even though Antlers isn't the least expensive it's always been a nice place to stay. A professional staff, nice clean rooms, a large parking lot, a very nice breakfast, and it's location is very nice.

"Double Charged by Rude General Manager"

User 04/03/2022

Horrible customer service at the front desk from the general manager. They double charged me for a 3 days stay and when I called to correct the issue the general manager was unapologetic. He acted confused as to how to look up my reservation and didn't understand the difference between a pending authorization and and an actual charge. I was charged twice, once when i prepaid and booked online and then they charged me again when I checked out. Mind you this was not an authorization or a pending transaction it cleared and they were fully paid two times. He said oh that will go away in 7-10 business days. I said I'm sorry but that's a lot of money to me and this wasn't my mistake I would like a better understanding of your process and why this takes so long. What if I need the money to pay for gas or groceries and he said sorry have a nice day mam and hung up the phone on me. So just know when you stay here if you have any issues or need any type of help they will not assist you. If they overdraw your bank account from their mistake they will not care.

"Excellent breakfast and good location"

bostonfamily2013, Boston, MA 03/03/2022

We were driving from Denver to Salt Lake, and hotel prices were very expensive everywhere. I found a reasonable price here and booked without knowing anything about Glenwood Springs. Both the hotel and Glenwood Springs were way above expectations. The breakfast was especially good compared to other places I've been at this price level. Thanks for breakfast, Mel!

"Moderate hotel"

rosetroyr3, Scottsboro, Alabama 14/02/2022

For $200 a night, I expected a bit more. Our room was spacious for 4 people and had a decent bathroom. This is just a two story motel spread over several buildings. We had to drive to the lobby for our complimentary breakfast. The breakfast was good, but we were told by the lady on duty that the roads were in bad shape and that she didn't think we would make it to our next destination. We called our next hotel and they said the roads were fine.

"Great value"

User 17/01/2022

I highly recommend this BW. The staff are extremely friendly and helpful. Gregory the Director of rooms couldn't have been nicer, Scott the general manager extremely helpful. This place is very clean, the breakfast area is constantly monitored. Food is warm and fresh. Will definitely stay there again, great value for the money.

"Great hotel"

User 09/01/2022

We stay here every year on our trip from Denver to Los Angeles. We have a dog. It is one of the few dog-friendly places in the area. Breakfast always exceeds expectations, and we stayed 2 nights and visited Aspen for a day. Wish the internet was faster, but other than that it is 5-star.

"Don't Use Best Western"

herc1968, Denver, Colorado 07/01/2022

Booked a room for the New Years weekend in Glenwood Springs. Was not able to make it do to the snow storm and roads. Tried to cancel my reservation for a refund. The lady at the location in Glenwood Springs was very rude and unprofessional. Tried getting a refund and she said I would have to contact the online reservations. I did that and after sending them all my information on the reservation they kept responding that they could not find my reservation. You had no trouble finding the reservation to bill me but you couldn't find it to address a cancelation and refund. After sending the information multiple times and receiving the same exact message almost instantaneously, I realized it was a canned message and they would not and had no intention of helping me with a refund. So I am out $500 because of this. The only thing I can do is tell all my friends and social media how Best Western treats their customers.

Jamie Hansen, Owner at Best Western Antlers, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"poor custamor service"

User 01/01/2022

Lady at front counter was short and rude with me. Wanted to make another reservation, she cut me off and hung up on me. I have been saying at the Antlers for decades (my parents brought me there). Very dissapointed

"Surprising extras at Best Western Antlers"

User 07/12/2021

My family and I stayed here for the first weekend this December. Please check on a map of the buildings that take you away from the road noise because there are a few. The hotel was so beautifully dressed up for the holidays. I didn't know that there are 3-4 outdoor fire pits that are lit up from 6:00-!0:00, at least on the weekends which was so nice. Great pickle ball court, outdoor pool and indoor Jacuzzi. The orange juice at the cafeteria had real pulp in there and the green chili was terrific. Actually, breakfast was very good for a buffet style. Beds were awesome and bathrooms renovated with walk in showers. All nicely updated. Will stay again. Happily surprised with this hotel!

"Excellent Stay"

snnimon, Ahwahnee, California 15/11/2021

This is a very nice hotel. Large with lots of buildings and amenities. Including a couple fire pit areas. Breakfast was great with lots of options. A great location to visit Iron Mountain Hot Springs or Glenwood Springs Pools.

"Do Not Recommend"

Sara P, Tulsa, United States 13/11/2021

The only reason we booked here is because Best Western's staff sold us their Rewards membership under the guise that we would earn points toward free stays & would be sent a $20 gift card for each stay during our trip. Neither of those ever happened. What DID happen was: -a hard bed with no blankets, only flat sheet & fitted sheet. when we asked for blankets, they handed more sheets! -a refrigerator that doesn't cool despite the settings being turned to cold -watery, soggy breakfast -mildew growing over the entire bottom of the shower curtain -the wooden shutters (instead of blinds or curtains) were broken, so you could see into our room -neither the pool or the hot tub were accessible (even though the staff confirmed that it was over the phone the day of our stay) -the room's carpet was sticky, so we had to walk around the room with shoes on the entire time. -their front desk clerk not only failed to apply our rewards, but also failed to email my receipt (had to call 3 more times for this) -no rewards points applied -no $20 gift cards received -their customer service line loves to say "there's nothing we can do" about any of it. to top everything off, there is no way to cancel or deactivate your membership - I literally had to go in & zero every entry out & put in a dummy email to keep them from emailing me (even with the unsubscribe settings!!!!) If we had not experienced COUNTLESS issues prior to this stay, we probably would have continued to give best western chances, but after this nonsense, I had my HR head pull Best Western from my company's list of businesses we partner with. I will not be supporting this business through any of my 278 employees who travel for work just like me going forward.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Sara Elizabeth Puett, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Staff, Hotel, and Stay!"

Fortunefeline, Calhan, Colorado 10/11/2021

I paid $100 for a hotel before, but this one is a very nice hotel for the price. The room was very clean, had good amenities, and was well designed. The staff was friendly, the breakfast was delicious and had good options, it had a pool (although I didn't use it) and the vibe of the place was peaceful. Money well spent.

"Glenwood Springs 2021"

User 07/11/2021

The air conditioner in the room was disgusting, it had not been cleaned or dusted. Ran a cloth over it and it ended up filthy. I don't think the filter had been changed in years. I turned on the unit and it blew out nothing but dust. I have asthma and it caused me to have difficulty breathing. I also noticed that there was a lot of dust behind the TV stand and on all the cables.

"Mom & pop feel for a chain hotel"

User 24/10/2021

I'm not sure how Best Western does it, but after recently switching to them as my go-to hotel choice, our stays always feel personable without that corporate feel. This location is gorgeous- beautiful views of the mountains, nice outside seating areas with the pool. If you're passing through, there is a playground for the little ones. It is a short and pretty walk to downtown Glenwood Springs over the new pedestrian bridge that crosses the river, where there's lots of restaurant options and things to do at night without having to worry about driving. I think it was less than a 1/2 mile to both downtown and a 1/2 mile walk to Iron Mountain hot springs the other way, with the gondola to Glenwood Caverns being nearly across the street. The rooms were updated and comfortable (and had coffee makers), with breakfast in the morning hot with lots of options- and for half the cost of some of the other hotels in the area that were lacking the same ammenities.

"Cobwebs and no WiFi"

samanthaschmitzm, Ellsworth, Wisconsin 19/10/2021

Our room had so many cobwebs and the WiFi did not work so I had to use my hotspot on my phone which wasted all my data. Not a big variety for breakfast, same thing both mornings. It is a beautiful location, just a few things need to be fixed.

"Good room for the price"

mhammill48, Colorado Springs, Colorado 18/10/2021

The room was great for the price of others in the area. Very conveniently located next to several hot springs locations. The only thing that kept me from giving this place 5 stars was the fact that the fireplace in our room was broken.

"Excellent Value & Location"

T1735ZFjoep, Parker, Colorado 09/10/2021

I always try to stay at this facility when I am in Glenwood Springs. It is clean, the staff is great, and the location can't be beat. They offer a continental breakfast, free internet, and offer a pool and hot tub. Very clean and well decorated rooms, too.

"Great dog friendly hotel"

Timothy G, Los Angeles, California 04/10/2021

This was a wonderful hotel to stay at dog friendly with a $20 fee was very clean and nice. The person at the front desk was wonderful and she went above and beyond and got us a joining rooms great hotel and wonderful staff.

"Best Western Lodge atmosphere"

janeonlongisland, New York 22/09/2021

Large multi-building complex. The lobby is decorated nicely with wilderness lodge motif. Room was average but clean and fine. Breakfast was typical for a BW, and I did see staff cleaning tables as guests were leaving and new staff were coming in. Front desk staff were pleasant but seemed a little frazzled dealing with multiple customers in front of them and phone at same time, not sure if we just hit a busy time or if they're understaffed as many places are currently. Convenient location in Glenwood Springs, just a few minutes to Iron Mountain Hot Springs or downtown for restaurants.

"Second stay at Best Western Antlers"

TheresaT78, Saint Charles, Missouri 10/09/2021

This is the second time my husband and I have stayed at Best Western Antlers while in Glenwood Springs. We love the lodge atmosphere, the guestrooms, pool and hot tub, and fire pit areas. Overall the guestrooms are clean and well attended.

"A nice stay"

mike d, Fort Collins, Colorado 02/09/2021

Staff are friendly and helpful. The lobby and dining room, while not the most comfortable for sitting and relaxing, are visually appealing. The rooms also are visually appealing with wooden beams and ceiling, however they are rather dark. The breakfast options are good. I particularly enjoyed the green chili and the waffles.

"Good lodging choice"

dhutchusa, Sarasota, Florida 01/09/2021

Clean and ok. Convenient location. Helpful staff and decent breakfast. Not my first choice of hotels in Glenwood Springs, but likely won't be my last stay either. Nice pool and helpful manager. Will likely return.

"Glenwood Springs stay with family."

elishabakel, Cheyenne, Wyoming 23/08/2021

Room had bugs on the air conditioning unit and in the lights in shower room. They will not clean your room, make the bed, not pick up towels. If you want breakfast plan on waiting almost 30 minutes for the potatoes and eggs. Please don't use coffee cups for juice when this is the only cup available, you will be yelled at. Greeting staff was amazing upon arrival.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Elisha, Thank you for taking the time to review our hotel. I apologize for the issues you encountered at the hotel. We are in a transition period now that things are closer to normal after Covid. Our staff is working diligently to ensure all our guests are taken care of and happy. If you have the opportunity to stay with us again, please let the front desk know if you would like room service and housekeeping will add you to their list. Thanks again for taking the time to rate our hotel. I hope you will give us another chance to provide you with legendary customer service in the future. Regards, Gregory Director of Rooms


ruthanns1014, Jacksonville 22/08/2021

I 70 was closed due to mudslides less than 24 hours before my reservation. Most other best western properties give you until 4 PM that day to cancel. Driving an additional ten hours to get to Genwood Springs is not reasonable. Elite membership meant NOTHING. We lost out $153.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Ruthann, Thank you for taking the time to let know about your recent reservation. I aplogize for the inconvenience you experience when you were unable to cancel your reservation. To better assist you, please feel free to contact me directly. Kind regards, Gregory Director of Rooms Best Western Antlers 970.945.8535 ext.467

"Terrible reservation person"

enblomj, Washington, Utah 20/08/2021

Tried to cancel the reservation and was told I could not. Not one word was said about not being able got cancel the room. The person I talked to (Alicia was her name) told us go take a detour which CDOT said absolutely not. It was a dirt road over a pass. The reason that the interstate was closed was due to rain and possible mud slides in the area. Took a long detour and and did not arrive at the hotel until midnight. Realty bad mattress on the bed. Would never stay here again. The hotel staff had compassion when we checked in but were told over and over the cancellation policy was in effect even though we were never told about it.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Emlomj, Thank you for taking the time to express your concerns about your recent stay. I apologize for the problems you had cancelling your reservation. I will speak with my staff and add this issue to our next training session. Please feel free to call me if you have any other questions or concerns. Kind regards, Gregory Director of Rooms Best Western Antlers 970.945.8535 ext.467

"Best stay all week"

User 17/08/2021

Would definitely stay there again. Very Clean and updated décor. Outdoor area was great with available firepits. Nice pool area. The kids loved the availability and usage of bicycles. Close to town and activities and restaurants.

"Keep your expectations low"

User 01/08/2021

I think this place is fine if you keep your expectations low. I will admit I'm a hotel snob so this was a difficult place for me to stay. The rooms are old, musty smelling, dirty (the shower curtain had mold on it) and just overall yuck. I kept my flip flops on the entire time. Was worried about bed bugs (none found/seen though). Even my kids jokingly said “I feel like this is Schitts Creek”. There's not a lot of options in Glenwood Springs so I already knew we couldn't compare it to the Westin in Avon. Surprisingly the breakfast was good. Shockingly a lot better than I thought it was going to be from what the room looked like. We were only there for 2 nights & it served it's purpose. It's conveniently located bc we could easily walk to everything.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Shawna, I am sorry your stay with us was not an amazing one. We will be addressing the issues that you had to make sure they are corrected and this does not happen again. We do hope you will stay with us again in the future so we can show you just how great your stay can be. we're pleased to read that you enjoyed our hotel breakfast

"Not my favorite"

heyjac, NJ 30/07/2021

I think this location was understaffed for the summer crowds that arrive. Not sure the sheets on our bed were clean, it might have just been remade. They were very wrinkly. Though it is non smoking, people were smoking outside their room, just under our room. When we called asking for help because of a closed road, I felt like I was bothering them. Again, they were probably busy, and under staffed, but we were in a panic. We ended up having to take a 3 hour detour, it took us 6 hours from Denver to get to Glenwood Springs! Room was dark and very unappealing. Several small bugs on floor in bathroom. Not one of the greatest best westerns we have been to and we are reward members, so we use best western often. I would not stay here again.

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear heyjac, I am sorry that your stay was not up to your expectations. Labor shortages are a real thing, especially in a small mountain town. We do hope you will stay with us again in the future so we can show you just how great your stay can be

"Lovely and modern"

Christin S, Kansas City, Missouri 29/07/2021

This motel has been thoroughly updated! I was in vacation with my 3 teens, there was so much to do there, pool, volleyball and great breakfast, everything a teen desires. Will definitely stay here again!

BW Antlers, Guest Services / Front Office at Best Western Antlers, responded to this review
Dear Christin, On behalf of the entire team at _____, thank you so much for taking the time to write a review on Tripadvisor of your recent stay and experience, and for choosing to stay with us while in Aspen. I am thrilled you enjoyed your stay and appreciate your kind words and comments. It was a pleasure to have you stay with us and I look forward to welcoming you back in the future. Thank you again and warmest regards

"Get a way"

User 14/07/2021

Enjoyed our recent stay at the Best Western Antlers in Glenwood Springs. I would highly recommend it. The location is great. The accommodations are great. The staff are super friendly and provide great customer service.

"great hotel for groups"

EmilyinColorado, Denver, Colorado 07/07/2021

We recently stayed here while in town for a baseball tournament. The whole team stayed here (probably 35-40 of us in total), and it really is a great locations for kids and groups. The property is big and we enjoyed eating pizza and having drinks at the fire pit and letting the boys play wiffle ball and frisbee in the green spaces. I was happy that it was motel style and I didn't have to worry about the boys running through hotel halls! The pool isn't huge, but the boys had a blast there as well (and there were a nice amount of tables for adults to sit). We had a queen suite room and we were pleased with the size and configuration of the room. Hopefully room cleaning services come back post covid - you have to remember to request fresh towels if you need them by 10am.


IrmaB919, Fulshear, Texas 06/07/2021

I had a reservation for June 29th and 30th we were traveling from Oklahoma (we live in Texas) from softball tournament and wanted to spend 2 days there before our next tournament in Boulder , 20 minutes before arriving to Glenwood road was closed due to mudslide, we were told to exit road with out any explanation and add that is a dead zone not even locals had service . Once we found out road would be close for more than day i called the hotel and they were rude and did not try to help at all i dove one hour one a unpaved mountain one lane only trying to make it but was getting dark and felt unsafe , i tried another route (4 extra hours) until started raining hard and was to late to continue with my teen daughter especially because we had to go back to Boulder for her tournament , we spent the night in another town Steambat, next day road still closed i called the hotel tried to workout to be charged only one day 229.00 but again rude answer , The holiday in were i stayed even gave some discount because felt bad about my situation. Heads up i learned that because of the fire a couple years ago is very possible that mudslide continue to happen for several years , DO NOT make a reservation in this hotel they wont work with you .

"Charming but Dark room and poor bedding kept this from 5 star"

lanicopip, Litchfield Park, Arizona 06/07/2021

loved the flower boxes and decoration of the room, very charming. The room was cozy, but way to dark for reading or working. I loved the wood ceiling with beams and the mountain lodge feeling but the bedding was bad and so were the pillows.

"Glenwood Springs July 4th"

Carol S, Creswell 05/07/2021

Nice, great appearance, but extremely over priced! 300.00/night! Nice amenities and convenient location. We had to over come shutdowns of I-70 and survive landslides just so we could spent our anniversary there. Also, I have never heard of any hotel refusing occupancy if we did not book for a minimum of 3 nights so we could stay over a Saturday. We modified our Anniversary trip because of this policy. We wanted to stay Friday and Saturday night but had to be back on Sunday. So, we switched our stay to Thursday night and Friday night!

"Great place and service"

quentinisone, Bend, Oregon 04/07/2021

Alesia was the best. She made the experience awesome. She was quick with our check in and she was so nice. She would be the reason I would go back and stay at this hotel. Also the view and the town came in second during our stay

"Beautiful area"

P7745ITmichelel, Centennial 27/06/2021

We stayed for 2 nights to meet family. The location is beautiful and close to restaurants and the Glenwood pool. We loved that the rooms were renovated. We also loved the little campfires you could sit around at night!

"Filthy Best Western"

bbq7512, Minneapolis, Minnesota 15/06/2021

First let me say that I have no problem with the fact this is an older place that's been renovated. My problem lies with the random crumbs, stained bedding and towels, fraying sheets, moldy shower, and gobs of goo on the wall. I didn't notice any dirt at the pool but the water was cloudy and not one whiff of chlorine making me think the pool doesn't get properly maintained. It was the end of a very long day or I would have requested another room. Glad to see this place in the rear view mirror and will think carefully about staying at another Best Western in the future.

"maybe time for new management"

Tally4, Colorado 14/06/2021

We've stayed at this hotel before, several years ago and really liked it. This trip, meh, seems to have gone downhill. We stayed several nights in the big double room with 4 queen beds. The good: That particular room is very spacious and fairly quiet. Beds were comfortable, and there were plenty of pillows. The coffee at breakfast was good. The not so good: There's one person working afternoons and evenings and she was overloaded trying to answer the phone, check people in, get towels and TP for people, answer questions, etc. It's a big hotel and they really need another person if they want to provide any level of service at all. The entrance way into our room looked like it hadn't been swept or cleaned out in years. There was a lot of stuff spilled on the sidewalk and garbage and leaves collected in the hallway. The breakfast buffet is ok, but could easily be better. Instead of packaged muffins, have fresh bagels and pastries. Our room looked like it needed some freshening up, like new carpet, new toilet (the water wouldn't stop running whenever it was flushed until we jiggled the handle over and over) and could've used another desk in the second room. The towels were quite thin and were often stained. My biggest complaint has to do with housekeeping. Our room was made up when we arrived, but I don't believe it had been vacuumed, and there was 1 roll of TP for a room that can sleep 9 or 10. They gave us a lengthy letter at check in about their covid safety protocols. Seems a bit silly when no one working there wore a mask, and the breakfast buffet was packed with maskless guests and employees everyday. Buried in that letter was a comment that there's no daily housekeeping. Would've been nice if they had told us that at check in considering how many nights we stayed. You can request housekeeping, but only fresh towels, tp and garbage emptied. They won't change sheets or vacuum no matter what, and no matter how long you stay. So it's ok for the employees to be maskless in the lobby, face to face with a bunch of maskless strangers, but they can't put on a mask and enter an empty room to vacuum? Seems like either they are shorthanded, or they realized they don't HAVE to offer housekeeping and now it's a cost saving for them. When we realized there was no housekeeping, I requested it for the next day (you have to schedule it a day ahead). Next day - no housekeeping. No one came and emptied our garbage or gave us towels and toilet paper. I had to keep going to the front office to ask for it, and she had none. So no housekeeping even if you request it, and if you go to the office to get towels and TP, they don't have any. If management is going to put it on the evening check in person to hand out towels and tp, then they should have towels and tp available for her to hand out. She had to go hunting around to find some for us, then still couldn't find hand towels. This is the same lady that was also checking people in, and answering the phone. No way can she do everything, especially if management and housekeeping dump it all on her. I felt like she did her best but gets little to no support. I'm not sure I'd stay there again. I think I'd read the latest reviews and see if it has improved any. It's a pretty good location, walkable to the gondola, hot springs pool and downtown, so it has that, but if they don't turn things around I would guess it's going to just get worse.

"Purse went missing"

ToriR90, Colorado Springs, Colorado 10/06/2021

When my purse went missing from the room, we tried to contact management for assistance. We were told that if housekeeping said it wasn't in the room when they checked, it simply wasn't there. Room was missing tissues. Poor lighting, so it was dark in the room.

"Expensive and disgusting stay"

User 10/06/2021

For $200 total for 1 night stay, we should at least get working sinks and shower - nope! We can't even rinse out our toothbrush without the sink clogging. Both sinks would not drain, then the shower would not drain. We are family of 3, one of us showered once the evening of arrival, standing in the rising murky and soapy water. The next morning the water was still there staring at us in the face. Nobody else would step in that water to shower that night or before departure. The white towels were stained with something black. The coffee maker was stained and dirty looking - so gross. And the WiFi didn't work either. We booked their place because we read that they recently renovated their place and other people gave good reviews. Should have gone with Quality Inn for cheaper rate and probably cleaner and working bathroom. What a disappointment!

"Trash not taken care of and underwhelming staff"

Corey H, Denver, Colorado 06/06/2021

I stay at many BW and this was by far the worst experience I have ever had. We were greeted with a huge bag of open trash in front of our room. Had to move the leaky bag of dirty diapers and rotten food off to the side to enter room, leaving a puddle of trash liquid to walk over each time entering/exiting room. When brought to the attention of staff the response was, " I am sick of doing other peoples jobs, I am the only one here, I will try to get to it". We went to dinner to arrive to the bag still leaking outside our room. Went to ask for it to be removed in person and the girl at the desk was clearly overwhelmed and made more excuses for why it was still there, promising to remove it. After 2 more hours of the trash sitting in front of our room (smelling and being nasty) I called to cut our stay short. If they cannot take care of a simple request as this then I do not trust the rest of their cleaning of rooms etc. Staff and housecleaning are not well staffed and any issue can not be addressed by staff, they just freak out and make you feel bad for complaining. Luckily was able to get our 2nd night cut off or stay to go home early. Weekend trip was ruined by booking here.

"Excellent Motel"

User 02/06/2021

We spent 3 nights at the Best Western Antlers in Glenwood Springs. It was very comfortable, clean, included a hot breakfast, a spa, free bikes to ride. We would enjoy returning to this motel. Staff were friendly and helpful.

"Absolute Dump"

910KarenS910, Denver 01/06/2021

Do not stay here!!! We wanted a nice hotel in Glenwood Springs for our anniversary and booked four nights. We have been here one night so far. We were told that the rooms would not be cleaned but that towels would be refreshed and trash emptied. We put out the sign to make up the room when we left at 10am. We returned at 9pm and nothing had been done. This hotel is nothing like it has been in the past. The carpet is totally trashed and coming up at the bathroom and has sharp edges where it is loose. Our trash cans were not emptied and the bed was not made. I had to go to the front desk to get towels and to have the trash emptied. I have stayed in budget motels that were much nicer. Do not stay here!!! There are much nicer motels in town.

"Very nice place to stay"

User 26/05/2021

We stayed one night one the way home and we enjoyed the stay very much. The room is very updated, nice and clean. Location of the hotel is great. You can walk to Glenwood Springs downtown easily, only 10 minutes walk to many restaurants and shops.

"The Nastiest Front Desk Person I've EVER Encountered. Ever!"

denverroadtrip, Denver, Colorado 24/05/2021

The room was basic and clean. It was more basic than I remembered BW hotels- more like a super 8. The pool and very large hot tub were great, and open fairly late. Here's the huge problem- the woman at the front desk in the morning, I think Sandy. The next morning I showed up for breakfast and prior to walking in I realized I forgot my mask. I stood in the doorway and asked if either she could hand me the bag or give me a mask. The answer was a quick no to both. I confirmed that a large Best Western hotel had not one single mask for guests during the pandemic. That seems odd for any hotel. What about if I was checking in? I returned with my mask and got some food. An hour later I checked out with mask on. The bill didn't reflect the AAA rate or the BW member rate, but a rate about $15 more. I started to explain this and she quickly stated "that's what you're paying!" She wouldn't even listen to me but just repeated "that's what you're paying!" I wish I could convey how nasty she was. Mean! Maybe she's the owner. If so, shame on BW. That's it! I cancelled my BW membership! She single handedly lost me as a customer of the chain. There are too many other options to ever be treated this way. This was an in-state get away during covid and all other properties were grateful, not nasty. The upcharge was immediately refunded by my credit card company.

"Poor Housekeeping"

User 22/05/2021

Hotel was nice and rooms were clean on arrival. We stayed four nights and requested several times on multiple days to have our trash taken out and towels replaced. We were told that our room would be serviced and we would receive fresh towels, soap, toilet paper and that our trash would be removed. We finally received towels the night before we left, but our trash continued to pile up and the dirty towels were left. We never received toilet paper or soap. I finally had to go find a housekeeper and get a roll from them. There seems to be a disconnect between the front desk and the staff; we had even placed the tag on the door stating we needed housekeeping.

"Awesome value, great location"

jsika12021, Orlando, Florida 20/05/2021

We loved our stay here, we were only in town for one night but wish we were able to stay longer. A very friendly & helpful employee checked us in & we loved our room with a view of the mountain! We were only a minute or two away from iron mountain hot springs which was perfect for our itenerary! Very nicely decorated & clean spacious room! Highly recommend!

"Restful stay"

Pat M, Boulder, Colorado 08/05/2021

VERY comfortable beds. Clean. Pleasant check-in. Fast wifi. Has been partially remodeled (great bathroom!) but the heating/a/c is still the old style dial, making it near-impossible to find the right temperature. We finally did though and slept like babies!

"Quite a change since the last time we stayed!"

Lisa K, Colorado Springs, Colorado 03/05/2021

We stayed here with our adult children for the weekend and have done so for many, many years! This time, on the 1st morning, I noticed we had no bath towels in the room so my husband went to the front desk and was questioned by Sandy as to what we did with the towels!! "Did we take them to the pool? Did someone else remove them from the room?" He said we didn't remove them, that we had only face cloths and hand towels. There was another lady around the corner and she handed him old towels that they give to go to the pool, not the regular room towels. Sandy needs to brush up on her people skills if she is going to work the front desk of a motel!! The next morning, we went in for breakfast which is usually very good, hot and cold items, waffle maker, etc. I know with Covid, things are different, but when restaurants are opening and spacing out their tables, you'd think that a motel could do the same, but they offered only scrambled eggs, sausage, potatoes and some muffins which they served to you, a very small portion at that....and then you had to take it back to your room to eat! There are no tables in your room!!! Not everything that is different/wrong can continue to be blamed on Covid. All in all, I would say that it will be a long time before we patronize the Best Western Antlers again.

"Convenient and Clean Room"

TheMarvelousMrsM, Denver, Colorado 20/04/2021

We had a nice stay at this hotel. Very close to the attractions like Glenwood Springs Adventure Park and the Hot Springs. Restaurants are also very close. The room is very clean. Only thing is that towels are really thin and looked old already. A couple of face towels were already in grayish color that we had to asked for new towels. We noticed that the queen size beds were smaller than their size. We thought those were full size beds. Breakfast was good and filling. We just think that it should be changed every other day or something as it gets tiring getting the same one everyday. The lady with a long hair that checked us in had some attitude. When we asked to have a different room as the teens downstairs were roudy, she gave my husband this look and attitude. We thought that was rude as my husband was talking but she pretended that she wasn't hearing anything, so he just stopped talking. That older lady that checked us out was very nice and helpful though. We will probably stay again.

"Wonderful Staff that Made Our Stay Great!"

stanleyl990, Creston, United States 18/04/2021

This was a great stay. The location of the Best Western was wonderful and it was nice and clean. The staff were wonderful. They were helpful, courteous and friendly and made the stay enjoyable. If I owned a hotel I would hire them! :) Really nice stay here. I

"Unexpected Night in Glenwood Springs"

Mac913, Cedar Rapids, Iowa 17/04/2021

We will definitely be staying at the Best Western in Glenwood Springs again if we ever find ourselves there. It was very close to I-70, the Hot Springs and great restaurants. We were supposed to be staying in Eagle for the night, but due to the closure of I-70, we found ourselves in Glenwood. The room was big, clean, had exterior entrances (which we love) and the employees were all super helpful and efficient.

"Little clean suite"

maryrichardson84, Colorado 10/04/2021

We came for a weekend getaway and got the 2queen suite. It had a second bedroom attached to the main room via the bathroom which worked well and blocked some of the noise from our 2yr old. The room was pretty clean and the grounds were nice. There is a great big open space to take your dog potty complete with a poop bag dispenser which actually had bags. I know that's weird to say but 90% of the time those things are empty so I thought it was worth noting. There is also a lovely little playground on the property right beside the lobby building, and some picnic tables on the other side of the property on a raised plateau. We did not use the pool as it is off season and we intended to go to the hot springs pool. Staff was polite and friendly. Breakfast was pretty good considering COVID crap going on right now. They give you a bag with a blueberry muffin, nature valley bar, egg and sausage sandwich, apple , and a yogurt(with spoon).

"Clean and friendly"

bittyback, Cheyenne, Wyoming 04/04/2021

The room was extremely clean and updated. The staff went above and beyond to help my family! We had to leave early and the front desk helped us pack our to go breakfast bags and helped us microwave our jimmy dean croissant sandwiches.

"Terrible experience"

User 01/04/2021

We booked 2 nights in the "suite" that was not a suite just a room with an extra bed. The price was outrageous for the room quality. I let them know ahead of time it was my daughter's bday, a total of 5 guests(husband, son, grandma and bday girl) yet we got a nasty call from front desk about the noise our kids were making. They were playing Mario on a Nintendo Switch, not sure who that pissed off but I'm sorry their childhood sucked. There were dogs barking ALL night which is okay as long as you muzzle your children. If we hadn't over packed we would have 100% tried to switch hotels after the first night. Our family members never even came to our hotel based off our treatment and booked across the street for less than half the price and got a hot breakfast. Overall very sure I will not come back.

"Great place to stay!"

User 26/03/2021

Great location, comfortable beds, very large and updated rooms. Great for travel with family and our dog. Very clean and easy to walk to everything. Highly recommend to anyone looking for a get away to Glenwood Springs.

"Great location and perfect room layout"

PeytonBreck, Breckenridge, Colorado 22/03/2021

Choose this hotel for it's exterior hallways and room layout with a private bedroom attached to the hotel room to give our kid his own space. Worked out perfectly! Walked to all the restaurants downtown both nights, walked to the Gondola for the Adventure Park too, great location! The hot tub was great and the playground was really nice too! We will be back!

"Do not stay at Best Western Antlers"

User 19/03/2021

Do not stay here. The staff is extremely rude, unhelpful and do not care about their guests. Stay at one of the many other better options in the Glenwood springs area. I was overcharged for my stay and when complained to the front desk was treated with hostility. The people here are the worst I have ever encountered in the hospitality industry in my life.

"No refund for snow"

spauldia, Thornton, Colorado 15/03/2021

We received no refund or reschedule for the extreme weather. Would not recommend if you are traveling in the winter early spring if there is a chance for extreme weather. Called and person was rude. Not sure if I would book again

"Gem in Glenwood Springs!"

dawnmX6007XQ, Toledo, Ohio 06/03/2021

Beautiful property with playground, lots of room to walk your dog, outdoor seating areas - some with gas firepits and an outdoor pool area. Room was charming and very clean. Grab and go breakfast due to Covid - but one of the best grab and go I've seen. Close to everything you might want to do while in town.

"inflexible and unwelcoming"

murmietier, denver 04/03/2021

I enjoyed the cheery and upbeat welcome from Sandy. The rooms have been renovated. And were mainly clean. Apart from a strand of long black hair I found on the bed. Not much natural light in the room if you did not want to compromise on privacy. If you opened the shutters to let in light everyone walking down the outdoor passage can look in. Ditto air flow. Not very good. I kept the bathroom window cracked open. No Netflix. Since I was traveling alone I had hoped to read a book in the reception by the fireplace in the evening. The couches in the reception area looked comfy and I was not keen to sit in my dark room alone. Since it was winter sitting outside was not an option at night. I was firmly told this was not a possibility 'because of Covid'. Not even allowed to sit on one of the couches alone. So I went to hang out at the Hotel Colorado instead - enjoyed dinner and sitting by their fireplace. Another 'you are not welcome' was when I asked whether I could have the room a bit past the 11 a.m. check out time. My train was leaving at 12.10 and I had a reservation at Iron Mountain hot springs from 9 a.m. to 11.30 am. I did not want to take all my stuff with me to the hot springs (note 'due to Covid' Iron Mountain Springs has no lockers) Again total inflexibility. Reason? 'Due to Covid'. The motel was barely 10% booked! 95% of all hotels I have stayed in have gracefully extended my check-out time. Best Western? No siree! Breakfast was in brown bags. The orange must have been harvested the year before; it was so dried out. The ham cheese croissant was your typical Sysco fare with MSG and HFCS. I was offered a yoghurt and asked for a plain one. Nope. Only flavored ones available. Oh well. Glenwood Springs is bursting with empty motel and hotel rooms. Stay elsewhere if you want to feel welcome.

"Unknowledgable staff"

User 30/01/2021

I wanted a late check out. I used priceline 3 star where they pick a 3 star at a certain price. I called priceline and best Western to verify late check out. They said yes just like any hotel you either tell them at check in or the next morning. I verified with 2 personal. One over the phone and when at check in. They said yes just call in the am. Here we are the next day and I called to do a late check out and they said absolutely not because of covid. Well if I knew this a head of time I would have stayed where I normally stay where they do offer late check out. This has been the biggest inconvenience and worse morning. After I explained everything a lady told me she's been there for 5 year and she knows everything. But definitely couldn't tell me why a manager wasn't available. I don't recommend this stay. Not only will they lie hey will hang up on you for trying explaining who said yes. Very unprofessional. Customers are always right.

"Lack of clarification"

User 02/01/2021

Lack of clarification Upon checking the front desk will give you a bond paper with so many fine details which are expected to read after a long tiring journey it would be better if they said or explained the bullet points for example breakfast is at certain times and you have to order your room makeover before 10 AM. In my case I just paid attention to the breakfast because I thought that I could order the room made over before 12 noonHowever I did notify the front desk after 10 am therefore my room was not made up and I had to personally take out the garbage myself. The garbage cans were empty outside were full so I had to go into the hotel lobby to empty the garbage collected in my room

"Beautiful & convienent"

User 16/11/2020

This hotel was the best place to stay in Glenwood! Perfect location right off the highway, walking distance to all restaurants and hot springs. The staff was beyond helpful and recommended lots of restaurants for us to try for our first time visiting.

"Good location. Friendly staff."

User 15/11/2020

This is one of our favorite places to stay in Glenwood. The rooms are clean and the staff are very friendly. Good location with several attractions in walking distance. Our only complaint was how extremely uncomfortable the beds were. The mattresses were rock hard.

"Still a nice place"

Tom H, Saint Louis, Missouri 14/11/2020

A nice property but getting a little old. The price is right. The location is close to a nice area just across the Colorado River and I-70 which can be reached by pedestrian bridge. I have been there before and the service is always great. I talked with the night attendant and regarding one of the reviews that I just read, he goes around at night and unfortunately rousts the vagrants from the property. This is true also of the restaurant area across the river. Seem to always see panhandlers. Part of the philosophy of the town and area, I surmise. Permissive. I will stay there again.

"Beautiful Property & Pet Friendly"

Linda M, Federal Heights, United States 02/11/2020

Staying at this Best Western in Glenwood Springs is always our 1st choice. The rooms are very well appointed and always clean. We are grateful that this "destination" property accepts pets for $20 per night. There are also many amenities to enjoy on the property during the warmer days, bikes, pool, large hot tub, pickle ball (like tennis I think & horseshoes. Can't forget about the 3 fire pits and comfy chairs on the property too. This is our favorite location to stay at.

"Please be cautious"

User 17/10/2020

We booked a one night stay here as we were only visiting this area for the hot springs. Based on the reviews I figured it would be an OK place to stay for just one night. Boy was I wrong. The property looked fine when pulling in, but as we approached a parking spot by the check in office, we watched for numerous minutes a homeless man walking from window to window trying to look in. After watching him try to look into MULTIPLE rooms we decided we didn't feel safe staying there that night. While exiting the parking lot we called the hotel to make them aware of the situation and asked if we could cancel or even refund our room for the night as we didn't feel comfortable. The gal working was beyond rude to me, called me names and shouted at me for over 5 minutes. After awhile my boyfriend took over the conversation, and she treated him the exact same way. We eventually ended the call went across the street to the La Qunita and shared with them the recording of the conversation that we just had. They mentioned they have had NUMEROUS guests cancel the reservations at this hotel and go stay there and even gave us a discounted rate for how awful she treated us. We have tried to get in contact with Best Western and the hotel management with no success. My best advice would be to stay away from this hotel.

"Clean, but Not Good for e-Learning"

achan158, Chicago, Illinois 27/09/2020

Our family started our eastward journey back from the western US and we picked the Best Western Antlers, based on reviews from Orbitz and Tripadvisor, and because recently we joined the Best Western rewards program and wanted to find earn reward points.  Between Utah and Denver, we found the location to be a good rest stop for some remote e-Learning for kiddos.  Post-trip, in talking to some Denver friends, Glenwood Springs is a good stop before Aspen as well.  I can agree a combo of the hot springs and skiing is very tempting. The good, the clean rooms, COVID pre-cautions, friendly service, and pool/whirlpool combo that was very pleasant.  Thank you Alicia for all the local knowledge and best restaurants to go do. The bad, I would say is the internet, which from the Moose building got me 1 MBs when I could connect.  Effectively, e-Learning was non-existent.  So instead, the family strolled to Sacred Grounds downtown for breakfast and better internet speeds.  The nail in the coffin was when our family had to do e-Learning from the lobby building.  Thank you for letting only my family use the closed dining area for myself and kiddos.  But when the youngest was signing off, the teacher told all the kids online to give a big, loud, 'goodbye' to everyone.  Unfortunately, that meant a big shout too from the office manager came in and scolded my youngest.  As a parent, I swooped into consul my child that it was an honest mistake and that we'll probably never stay here again. I would recommend this location for couples, families, and solo folks in need of a clean, comfy, no-need for internet, and no-frill experience. Tips: Bring your own towels to the pool, as the pool towels are more like hand-towels.

"Good Location, Beautiful property But Beware the Sofa Bed!"

lipstickid, Broomfield, Colorado 18/09/2020

I have stayed at the Best Western Antlers several times over many years. I love the location, the beautiful property, the big hot tub and pool and used to love the breakfast. Covid has changed things but I was content with the grab and go and COFFEE still available all day. My two adult daughters and I stayed here Sept 11-13. I upgraded for $20 more per night to have 3 separate sleep beds. Unfortunately, the sofa bed was so terrible that non of us could even lay on it! Our other complaint is that the room was still "dark" even with all the lights on. On this visit, I found the desk personal very friendly.

"Quiet room "

cindywV3766SN, Vista, California 06/09/2020

We drove many hours and noticed where the fires were a week before. Happy we were there after roads were open. We had a quiet top room. Comfy bed. Clean. Not happy with bag breakfast so it goes now days.

"Extremely unprofessional and inconsiderate of health safety"

User 18/08/2020

This place has the most unprofessional staff I have ever dealt with! I have been trying to cancel my reservation and get a refund from them/postpone my booking, since last week and, they are not ready to negotiate at all. The wildfires have made it unsafe and difficult to visit the place and the manager, Ashley, said "We only have some smoke and IF winds are nice, it clears up." This is complete disregard of people's safety and they need to understand that they will be in huge trouble because of such an attitude. They want us to go and stay at the hotel by jeopardizing our health because apparently, it is absolutely fine to breathe "some smoke" and we can still roam around and it is okay to travel 4-5 hours more using the alternative route as their booking and money is the most important factor for them!! Horrible mentality!!

"Do not book here."

136kimberlyf, Parker, Colorado 17/08/2020

In the middle of a national emergency with a forest fire and freeway closures, yet the hotel will not refund the money. Foolish and irresponsible. Unbelievable despite calls and the Governor telling people not to travel in the area. Thought there was reason involved, but not here.

"Terrible Experience"

User 15/08/2020

As many other reviewers have already mentioned with the Glenwood fire shutting down the interstate. It made our 3-hour drive a 12-hour one. Arriving around midnight to then have to checkout the next morning at 11. All other activities in Glenwood that we had planned were already cancelled due to the fire but there was no understanding or compassion from staff. We first talked to Ashley, the front desk manager that morning, who informed us that because we could "still get there" there would be no refund. Later in the day after still attempting to make it there (6+ hours of driving) we hit three closed routes, and then were informed by Park rangers of the 6+ hour detour we would have to take to get there. At that point we called again, and had the displeasure of speaking with Brandon up at the front desk. He was very condescending and with a lack of tact told us that we could "still make it there so sorry". Based on the reviews I have read, we probably won't be hearing back from Scott which, while disheartening, is a validation to the points I have layed out here. The least I can do is warn others of this dismal and disappointing experience. Avoid this hotel. They will not help you.


User 15/08/2020

Because of the wildfires that broke out, our 3 hour drive turned into a 12 hour drive to get to this hotel. Which would put us at the hotel for less than 12 hours by the time we checked out. They refused to refund our money because we “could still get there.” The manage Ashley was extremely rude. We had a call into the GM and never heard back. We only had one night booked at this hotel, I would have thought they would be understanding considering this wasn't under our control. It was ONE NIGHT, we were asking for a refund on. But nope. This is an extremely selfish, money hungry establishment. And from all the reviews I've read on this Facebook page, it seems as though this is a very consistent problem. Keep showing your true colors best western antlers


User 14/08/2020

Grizzly Creek fire in Glenwood Canyon. I-70 closed from Gypsum to Glenwood Springs.After a 5 hour "detour" on 8/11 we found Glenwood Springs engulfed in smoke. we cancelled our reservation for 8/11-8/13. We were still charged for one night's stay because "there is still a way to get here". Management was rude and should not be in customer service. That means you Ashley and Scott Dyer. We have annually taken a trip to Glenwood Springs for 30yrs and staying mostly at the Antler's. We will never stay at the Antlers again and encourage anyone who will listen not to stay there either.

"Fire response"

User 13/08/2020

Sorry all of you are having such problems with your reservations due to the fire. I called directly. They were gracious and are working w/ us. They are being very flexible until we know what is going on w/ Amtrak and the highway.

"Hope you don't need any help with your travel"

User 12/08/2020

Left messages for several days for the manager Scott Dyer with no response. The hotel agreed to cancel the reservation when all interstate roads were closed, and the nearby fire was 0% contained. Ashley rescinded this and told me to drive 7 hours around the fire on mountain passes and arrive at 1 am, then wonder if the hotel would be evacuated later that night - really? If you stay here hope you don't need any staff to assist your stay or care about your trip. Otherwise find an alternate hotel.

"Money Hungry. No Concern for traveling Guests"

User 12/08/2020

We were planning a trip to Glenwood Springs as well from Denver for a few days away. A wildfire erupted and closed I-70, the main highway to GWS. Then on 8/12, the alternate route was shut down. When we called to cancel the response was "There are other ways to get here so we are not cancelling your reservation." Mind you the otherwise 3 hour trip would have taken 7 to 8 hours using the "other way." Terrible management practices.

"Avid for money, not necessary worried about the guests safety!"

User 11/08/2020

Sometimes, I really wish the Internet would allow no stars to some places like this one. Since there is no way for that, I am going to give them a star and let me tell you why. We were supposed to travel there 8/11 through 8/13, but the night before our departure the Glenwood Canyon caught on fire and a vast area was burning 4 miles away with the Interstate closed because it was literally burning and the fire was not contained. There were evacuation orders for No Name area, the people were evacuated from their hikes and rafting too, the smoke was all over the place. I called the hotel the night before when I found out and I spoke with Ashley, the front desk manager and she said if the Interstate will still be closed, they will offer us some options. I called the next day, the Interstate was still closed and initially I spoke to Sandy she was rude and condescending (one other person mentioned the same in their reviews) saying the hotel is still opened and they have some guests over and that there are alternate routes - there are yes, but it would have taken us 7 hours to get there). I said the Interstate is burning and it is closed, the smoke is all over and someone in my family has asthma and I really do not feel comfortable coming and risking to be stranded there. She said the policy is that no refund, the management already decided. I called later in the day and spoke to Ashley again who a night before was offering us options, now, she said that there is no refund, we have to come, there are alternate routes, it did not matter the canyon is burning cause everything is opened in Glenwood and there are no safety concerns. Oh, and that they will charge my Credit Card, which mind her, 5 minutes later was charged! I said I do not feel comfortably doing it, especially that we have health conditions, especially that people could get evacuated, it did not matter! Thus, folks, I am warning you to stay away from this place, because all that matters to them is to get your money, not interested in your well being or safety whatsoever! As one of the reviewers was mentioning, Best Western will not be our first choice anymore, not even a choice if this is how much they care!

"Nice rooms and good amenities. Friendly staff"

User 10/08/2020

Our stay was very nice. Rooms were clean. Cost was reasonable, however due to COVID the continental (to-go) breakfast was very limited. The hotel was older but rooms were updated. Staff was friendly and helpful.


RhondaF22SD, San Diego, California 06/08/2020

Staff were friendly and as accommodating as they could be but we were left to fend for ourselves. Trash overflowed, room cleaning non existent. The beds were a toss and turn nightmare. Bring a mattress topper if you want to be rested. C-19 stresses are probably to blame but it was just disappointing to have to keep up your own room when on a vacation.

"Rude Staff"

Jeanette B, Dacono, Colorado, United States 03/08/2020

Through no fault of our own (COVID-19), we have had to reschedule our plans three times. The hotel refused this last time and refused to refund our money which we had paid for in February. We were suppose to arrive on 7/24 and check out 7/26 but I had called the day before to reschedule. The person I spoke to was Sandy and she was very rude and condescending. I called back the following day to speak with Amy, the manager and she was just as rude. Saying that "This is the 3rd time you have rescheduled (yeah, I know) and we will not allow any further rescheduling". I had told her that I work in a doctor's office with a possible COVID exposure and she said "That doesn't change the fact that this is the 3rd time you have rescheduled". Then we received an automated "How was your stay?" e-mail and a statement with our room number!! Best Western has always been our favorite place to stay but with this type of an attitude, once travel has become safe again, we may start staying at another chain.

"Over-priced and Arrogant"

AngelaGNM, Albuquerque, New Mexico 29/07/2020

While the property itself is in a great location with nice grounds, the staff, management and ridiculous rules outweigh any benefits. The front desk has horrible customer service and only do what suits them best. The night auditor is useless and can't even explain how to turn on the TV. The ladies are condescending and inflexible.They are way over-priced and not worth it. The rooms are updated but with such cheap products, you can still smell the glue used 6 months later. I have left 3 messages for manager to contact me and still haven't heard back in over a week. .

"Critically understaffed"

User 29/07/2020

The bad: Although we called ahead to schedule service, the cleaning service failed to show up each day of our stay and we were without toilet paper, clean towels, soap, etc. The hair dryer didn't work and the refrigerator was missing a piece. The “Carry out” breakfast was insulting—my kids didn't eat anything but the apple. It was like a cheap gas station breakfast— stale granola bar and ancient, cheapo cinnamon bun. Also you are told not to bring towels to the pool but there are no towels at the pool for guests. The good: great location, staff at front desk was apologetic and earnest—they are clearly understaffed. Also, nice room, pool and beautiful grounds. However, I worry about their ability to clean everything effectively given the lack of staffing...

"Charged for extra night, no response from management"

User 22/07/2020

We stayed at the Best Western Antlers last week. The property is motel-style with decorative upgrades. Our main problem was that we were charged for two nights when we only stayed one. We called in advance within the listed cancellation window, but all requests to fix the double-charge have been ignored. We tried changing our reservation from two nights to one online, but the Best Western website would not work, so we called the hotel. They asked for our last name and assured me our reservation was successfully changed to a one night stay and we received the refund of the second night, only to be recharged for the night we did not stay two days after we left. When I called to fix the error, the receptionist passed me along to her manager, stating that I had made two reservations and was considered a "no show" for the second night. After three detailed voicemails,, and five days of waiting, I still have not received a call back from the manager or a refund for the night I did not stay. I am shocked that I was ignored in this way. This was not the first time I felt ignored by the staff. I waited ten minutes without being acknowledged when I arrived for check-in while the receptionist was on the phone. She didn't even say, "Excuse me. I'll be with you soon." Nothing- and it was literally 10 full minutes of just standing there. She finally got off the phone and started my check-in, and then stopped it when another guest came in to start doing her check-in at the same time as mine. I asked if the change from my call was all set and was assured it was. Our room was not ready even though we were after check-in time and had done the pre-check. I was taken aback by how ignored and then rushed I was. Later that night, my son went in to ask for a basketball. When he didn't come back after 10 minutes I went in to check and saw that the same receptionist was speaking with another guest. I waited with my son for another 10 minutes, and after not being acknowledged at all after about 20 minutes, I had to interject in their very lengthy conversation to ask for the basketball. Very odd. I have never felt so ignored by a staff in my life. And I have never had to pay double for a single night stay when abiding by the hotel's cancellations policy- ridiculous! There are many hotel options in Glenwood Springs. Choose a place that values your patronage instead of ignoring and double-charging guests.

"On the Road to Durango"

pitbull2323, Brookfield, Wisconsin 19/07/2020

What a gem. Took a chance and booked 2 hours in advance. Staff at front desk very friendly. Pool, hot tub and a pickle ball court. We got a larger corner room. Very clean and extremely comfortable. Hotel located right against the mountains. Fantastic view of an electrical storm over the mountains.

"Good Customer Service"

P5041RHpault, Riverton, Utah 13/07/2020

I was staying at the Hampton-Inn but they drained and shut down their pool so I checked out early and checked into the Best Western Antler in. Glad I did. I am a Hilton loyal customer but I have to say the Best Western Antler Inn is a much better hotel

"Okay....only decent option in Glenwood Springs."

tripreviewer_pyang, Minneapolis, Minnesota 02/07/2020

We decided to extend our stay in Colorado and spent a couple nights in Glenwood Springs. Opted for Best Western because of the proximity to hot spots and pictures/reviews on the vendor site we used. Overall, it was a bit disappointing, but hey, can't complain too much since Glenwood Springs is limited on 4-5 star hotels. A few things we noted: Pros: -Close to downtown, Iron mountain hot springs, Glenwood Cavern Adventure Park, Walmart, and pretty much anywhere in Glenwood Springs! -Swimming pools (jacuzzi, pool, kiddie pool). -Breakfast was “grab-n-go”- great alternative to hot options since COVID restricts this. We didn't take advantage of it, but I'm going to give them a benefit of a doubt and say that it's probably decent. - has a microwave and refrigerator- comes in handy for leftovers! Cons: - Swimming pool was overcrowded with a ton of kids. Some were very loud and disrespectful about anyone else in there- though I mainly blame this one on the parents! However, with COVID, I would've expected more management from the property on capacity. - Room smelled like marijuana most of the time! I get it- it's legal here, but not a great smell to have consistently throughout the stay, especially with kids. It gave me headaches which further degraded my ranking of this place. - Internet was sketchy. My husband and I brought work with us and we both kept losing connection. Not fun when you're in meetings. - Price- we paid over $170 per night which was way too much in my opinion for this place. - Because this place is literally right next to the mountains, it would've been nice to have bigger windows in the room. The blinds didn't allow for much view which was disappointing, again, especially given the location. Overall, I gave them a 2.5 out of 5. We had a great time in Glenwood Springs, but did not enjoy our room as much. Hopefully you find this review helpful.


User 25/06/2020

Due to covid, housekeeping no longer comes to clean, just bring towels, or even empty your trash if you stay multiple days... even if requested!! We were told "the dumpster is around the corner" by front desk staff when we asked for the 3rd or 4th time to have the trash picked up (by this point it was late in the afternoon), after having been told they would take care of it during the day. I would recommend you definitely bring your own towels and cleaning supplies if you've got a reservation coming up in 2020 for Best Western Antlers.

"Adequate enough"

centerfield84, Greensboro, NC 22/06/2020

During our June, 2020 tour of CO, this was our best motel. The pool was heated, and most everything was open. We stayed here three nights. It is convenient to Glenwood Canyon Amusement Park. We had a good time there....

"Older Motel"

User 20/06/2020

This is an older stereotypical motel room; especially for their single and double bed rooms. Rooms are newly decorated (note not renovated). Room entrance faces/is off parking lot. No elevators for luggage. One communal lounge by pool for entire property (3 bldgs); for Ice, Laundry, and Vending. Constant noise; very thin walls.

"Best Western really is!!"

spiritled2014, Garden City, Kansas 07/06/2020

Best Western Antlers in Glenwood Springs is a very nice place to stay, with beautiful ambience and easy access to downtown. I used their high speed internet to get some business tasks accomplished, and the receptionist was wonderful!!!

"very large and spread out. Nice staff."

Tom H, Saint Louis, Missouri 05/06/2020

Nice older place. Across bridge (walk and auto) from a delightful small town tourist and entertainment center. Lots of small bar and restaurants with many choices and easy to walk to. The facility seems to have some surrounding properties that appeared to be lower end, perhaps renting for longer periods. The place was clan and the staff was very friendly. Older daughter loved the town

"Very unprofessional!"

DIZD300, Cedar Hill, Texas 14/05/2020

VERY UNPROFESSIONAL! No coffee maker in room, so went for coffee 8 am; Sandy-desk clerk was inattentive and rude(babysitting small boy @ front desk). There was no decaffeinated coffee. This was during covid-19 quarantine, so no free breakfast; but breakfast bag offered(orange or apple, yogurt, & nutragrain bar). We waited and watched as they prepared 3 bags for us without FACEMASK AND GLOVES!

"Good stay at a bad time."

justgreg64501, Saint Joseph, Missouri 31/03/2020

We arrived during the beginning of the Covid 19 pandemic. Most of Glenwood Springs was closed but the hotel staff did their best to provide service and give us ideas for places to visit. Hotel was clean and comfortable.

"Dirty linens"

User 11/03/2020

We reported our dirty linens to the front desk and were told that they didn't have any others to replace them with. They suggested we remove the duvet covers and check to see if the linens underneath were usable. This is unacceptable. Who wants to sleep in a dirty bed?

"Nice place poorly run"

HowardP980, Bellevue, Washington 08/03/2020

I've stayed at the Antlers many times in the past when I have come to ski. Great location. This visit there was a barking dog in the room above that was there barking for 2 nights. This reflected poorly on the management who over the 2 days did nothing about it. I was sorry to see this poor hospitality and I am not sure I will stay there again. Very disappointed!

"Amazing location and everything you need without the price tag"

Jennpaz8, Denver, Colorado 28/02/2020

We came for a wedding and loved this location. We brought our 5-month old and his grandma (built in childcare) who stayed in the room next to us. We loved the early breakfast and food options and our son had a great time swimming in the pool. He also enjoyed playing on the playground. We were close enough to walk to town and it was an easy drive to the gondola and hot springs. Nothing fancy but clean and accessible!

"It worked for the night"

Robert C, Hackensack, Minnesota 26/02/2020

Stayed on our way back to Minnesota. The room was good the bathroom was great. It was huge which my wife and I really loved since it made getting up and back on the road much more efficient. Biggest drawback was that in the room there was only enough coffee for one. Most likely an oversight nonetheless paying attention to details is extremely important especially when this was not the cheapest place in town. We are trying to be loyal Rewards members.

"Good option for visiting Glenwood Springs"

3Magpies, Longmont, Colorado 24/02/2020

I've stayed many times in Glenwood Springs and twice at this location. I love the choice of room sizes you can get at Best Western Antlers. This time, I took my daughter and three of her friends for an overnight. We had a three queen suite which included a small bedroom separated by a door. Although we had to share one bathroom, the configuration was great for the four of them being in one room while I had my own room. This is an older property that has been remodeled many times and is well-decorated for what used to be a "motor inn." It even had a window in the bath that opened up for fresh air. The heating/AC worked well and there is good soundproofing between rooms. We missed breakfast, as it ends early. I took away one star for the complete lack of friendliness at the front desk both at check-in and check-out. Very close to both hot springs options. Lots of free parking and close to all of the downtown restaurants.

"Horrible customer service. Known for overcharging "

User 24/02/2020

First I will say I loved the fire pit. I have read the reviews and I can't believe this hotel keeps the Best Western name. I was overcharged for my motel when they couldn't find my name because the reservation had my name spelled wrong. This also happened to another friend of mine the previous year when she cancelled 18 hours in advance for a family emergency. The manager Ashly was rude to me and I left messages for The GM, Scott to call me back which never happened. Apparently customer service is not important to him. I have always stayed at BW and never had a bad experience but this stay was terrible. I do not believe in the cleaning service to clean my room everyday to save money, and natural resources but needed 1 clean towel for a shower at 8 am and was told by the front desk I could not get a towel until 9am but I would be leaving by then. I even offered to go to where the towels were kept or find out where the cleaning cart was and was told no. I will never return. The town itself is magical.

"Great place"

User 24/02/2020

Very comfortable. Easy going not stuffy. Room clean, beds comfortable. Large property places where you can just sit out and relax. Staff helpful. Stay here with large group or alone. You will be pleased.

"A real GEM"

KKMO_2, GUNNISON 24/02/2020

Very nice hotel, comfortable and well appointed. Bummer that we didn't get to try the hot tub, just didn't have enough time. Breakfast is fantastic, lots of cold and hot options. Bit tricky getting to the place but that is because Glenwood Springs is split in half by I-70.

"Clean, updated and spacious rooms"

paulcopoulos, Longmont, Colorado 19/02/2020

They did a great job renovating the place looks a little old from the exterior but certainly has spacious and nice rooms with great decor. Alicia who works there is a hoot and made my family's stay great!

"Don't make a reservation"

User 14/02/2020

We made reservations 8 weeks ahead of time for my wife's birthday and our anniversary. On travel day it had been snowing for over 18hrs and roads were terrible amd most closed. We called to get our reservation cancelled and they wouldn't unless a certain pass remained closed for an indefinite time. The pass opened but the roads to it were closed and we weren't able to travel, the hotel still charged us and we're working with our bank to dispute the charge. Poorest customer service I've ever experienced.

"Terrible personnel"

User 23/01/2020

Untruthful to my face, overcharged, unwilling to provide receipt. Wrong personnel for hospitality industry, worst ever at BW as a loyal diamond member. Otherwise it is a fine place to stay, however it is not like there are a lack of options

"Together for a night and a day!"

richb207, Austin, Texas 10/01/2020

We wanted an cozy spot we could relax, play dominos, have a couple drinks and go to the hot springs! We weren't disappointed, and glad we opted for the upgraded rooms with points. This property seems to be remodeling and the suites we got looked sharp on the inside and lots of room to move around. Although some of the family had stayed in the standard rooms last year and had mentioned they were in need of remodeling. This hotel is ideal for crashing a group of skiers headed to one of several of the resorts nearby, or passing thru. As we found out at breakfast which was provided with all the rooms, was very busy and almost everyone else looked dressed for the slopes. As we were just wanting space to play games and head to the hot springs, the room layout was difficult to find space to fit 4 adults around a table and had to borrow 2 additional chairs from our other room. We were concerned about accessibility to and from the rooms as one in our party has difficulty with stairs, there is no elevator on property, and the suites are only located on the second floor. However the steps were very small and clear of ice and taking it slow were not a problem. There was a fridge and microwave in the room we appreciated, but there was no ice machine on our floor and you have to go outside and downstairs to get ice. Vaulted ceilings we're a nice touch, really loved the exposed beams! Beds we're good and 5 out of 6 of us slept well only 1 said he felt he kept rolling to the dip in the center of the bed throughout the night. None of us tried the pullout couch beds. There is a hot tub, and a great room, but it was a little walk and 7 degrees on the Mercury we cranked the heat and stayed in. Overall we had a great time getting together again and laughing hardily. Very convenient to everything and had a great stay!

"Why pay triple in Aspen when you can stay here"

User 08/01/2020

I got a discounted deal on this hotel for $70 booked in advance online. For that price almost everything is great. However people walk in price was $120 plus tax (mid december), this seem too much. For that price I would be extra picky. Negatives: 1) they dont want to provide more than 2 extra towels (on top of the 2 regular sets). It was below freezing and I didn't have enough towels to cover bathroom/sink area tile. 2) usually BW has 3 hot stuff items (eggs, meat, potatoes), this BW had only 2 (eggs and sausage or ham). Regular milk was always half spoiled. 3) Most weakest shower in my life. Brand new shiny square shower head design looks pretty but horrible pressure. Room 110. Now to good stuff: Clean room, Free parking, Free internet, Microwave, Fridge, hair dryer, coffee maker, iron in the room. Great location, you can walk to restaurants, Enterprise rent a car and Caverns Adventure Park, hot springs, train station. If you have a car....its right off highway, 20 min drive to Sunlight Mountain resort, 20 min to Sopris Alpacas Farm, 50 min to Aspen. I cant stress it enough, there are no UBER, LYFT or taxi in Glenwood Springs, so dont rely on it when u planning a trip (like we did). All front desk people were extremely nice and helpful. Lobby is so beautiful and super cozy with a fireplace. At any time of the day, you can get hot tea, coffee, pop corn and yammy candies. Breakfast from 7am to 9 (or 10). Hot Eggs, sausages, self made waffles. Yogurt machine (so cool), oat meal, 2 types of cereal, 3 types of bread, muffins, apples, oranges, hard boiled eggs. Newly renovated (although tub and window a/c were old). Cant comment on sound proof , we didnt hear anybody as hotel was half empty. P.S. Weird lay out, never stayed at BW where lobby is separated from all buildings. So you have to put a lot of clothes to go to have breakfast in winter. But that's no fault of the hotel. Bottom line, I liked it there and for the right price definitely will be back

"large comfortable rooms for family groups"

User 05/01/2020

Staff needs training on how to treat customers and people in general. I was very disappointed in the treatment of my family group. We were treated with rudeness for no apparent reason.Inspite of this we had a great time in a beautiful place.

"If you want a clean room, stay elsewhere."

klbkinard, Steamboat Springs, Colorado 05/01/2020

We arrived at 6 pm and our room had not been cleaned. We waited in the lobby while housekeeping did an express clean - which is exactly what the room received. We found a room without clean towels and washcloths, a refrigerator with someone else's food, plus other issues. When we complained to the front desk, we were provided with a trash bag to put the previous guest's food in. No apologies!

"Not dog-friendly"

User 03/01/2020

If I could give it no stars I would. My partner and I drove up from Denver to go snowboarding in Aspen and needed a place close by that was dog-friendly so we could put Cloud in her kennel for a couple of hours. Online their pet policy appeared to be dog-friendly but they called us on our second day of snowboarding and told us we are not allowed to leave our dog unattended even in a kennel. This meant that my partner and I would need to take turns watching her or that we had to stay at the hotel or just walk her as it is winter. We might as had stayed in Denver, when we requested a refund we were told we had to speak to the General Manager who is “in and out” all day—obviously not helpful especially when we tried to call him and he could not be reached. We called (where we made the reservation) and they called the front desk which told them the same thing, at this point why is the general manager not onsite if they hold so much power. We checked out early and will not be staying there again. Long story short the WiFi did not work, they did not clean our room once and they are NOT pet-friendly.

"Christmas in Glennwood Springs"

User 03/01/2020

We met up with family and really didn't have any expectation of the hotel. We knew it would be clean but boy were we pleasantly surprised! The rooms have been remodeled and have rustic mountain feel. The staff was so nice, treated us like family. We spent a lot of time sitting by the fireplace in the lobby catching up with family. We were able to bring our dog which made the trip even more enjoyable.

"Not as relaxing as last time."

Palisadeboy, Cedaredge, Colorado 31/12/2019

Have stayed here before, and we must not have had any neighbors as it was quite, this time our room had children on one side and a group of gentlemen on the other side, they we not talking super loud but it was like they were in the room with us I could make hear every word, so paper-thin walls at the hotel, they were up late and up early so not a restful stay at all. The grounds are great, the rooms updated and clean and the lobby is very nice so this was unfortunate, we will not be returning.

"The Antlers Best Western has lowered its quality"

Cruiser52389782935, Fort Worth, Texas 27/12/2019

The suite was advertised to sleep six. But it could barely cater to four people. All the mattresses were lumpy and old. The sheets smelled of body odor, meaning they weren't changed. Management wasn't responsive at all. Never called us to respond to our needs. The key cards never worked. We went through 8 or 9. Very unpleasant experience. And typically, every time we visit Glenwood, we always stay at the Antlers. Never again!

"Excellent stay"

Linda W, Littleton, Colorado 03/12/2019

We liked staying at best western antlers in glenwood springs colo. The grounds are well taken care of with pool and fire pit. Walking distance to downtown and hot springs pool. Room was clean,beds comfortable. Front desk was very helpful in fixing minor issues. Breakfast on site offered a variety of items. We will stay here sgsin.

"BW Antlers"

Wendy M, Parker 02/12/2019

This is a great place to stay if you're visiting Glenwood Springs and there's no where else to stay. The pricing is high based upon the amenities that you receive. The breakfast is mostly fake foods and horrible. The coffee was good, though!

"The free breakfast was over priced"

KB6CLA, Durango, Colorado 12/11/2019

Nice comfortable room, good bed, good shower, quiet even though near freeway. Walking access to town, restaurants, shops. But this a bit pricey for an outside corridor motel. If you think the free breakfast is going to offset the cost, don't count on it. Rot gut coffee, rubber eggs, weird cold paper thin slices of ham floating in lukewarm water and cinnamon rolls that came from an NHL equipment room. There are many good breakfast options in town.

"Totally walkable"

imamtngirl, Kaysville, Utah 09/11/2019

We love staying at Antlers in Glenwood Springs because we can walk to nearly anywhere we want to go. If you don't feel like walking they have bicycles that you can check out at the front desk for no charge use. The base of the Caverns gondola is practically around the corner. The hot springs, downtown bars and restaurants are all within 15 min walk. I highly recommend eating at Smoke BBQ. The brisket is tender and delicious!!!!


MargieP311, Sleepy Hollow, Illinois 26/10/2019

This place is beautiful. The rooms are nicely updated and unique. Not your cookie cutter hotel room. Check in was busy but efficient. Breakfast was great. The only thing that could improve this property is a exercise room. Otherwise very impressed!

"Beautiful setting"

houstonnative47, Missouri City, Texas 18/10/2019

We stayed here recently and were pleased with our very large two queen bedroom. It was clean with a huge shower and room darkening curtains. We would have loved to open our windows but next to our room was a fire pit with many smokers sitting there at all times. We would have liked to sit out there too but we're not fans of cigarette smoke. The breakfast was very good with waffles, eggs, sausage etc. in a cozy setting with a burning fireplace. There is a playground for the kids, spa and pool. The large spruce trees on the property are gorgeous.

"Bad Management"

Raymond P, Port Jefferson Station 12/10/2019

Nice property, rooms, pool and breakfast area, however the management was very unresponsive and non-apologetic to the loud guests on Both sides of our room...This lasted from late night till early morning ! The front desk said they did have a lot of complaints in addition to ours , but there was nothing they could do because they were not doing anything illegal??!! about the concern of paying guests in getting a nights rest? I sent an email directly to the manager there and also left our phone number. He never bothered to answer! I told the women at the desk we would be leaving even though we had reserved 3 nights..she advised us that both guests on either side of us would be leaving. On top of this, the morning we were to leave, I was VERY startled by loud noises on our floor, at 8 am..I stepped outside only to find commercial power washers and men using door one notified us that this would be happening...and management did not suggest to us the night before to move our room...all other guests were moved! Once again a complaint was lodged that morning and we left early. NO apologies. , No feedback from the manager himself...This is no way to treat your guests. I contacted corporate and they agreed this should not have happened.They informed me that management never received the complaint! This was the icing on the cake! Management also said there was only painting going on ! We submitted pictures of what was going on...Manager guilty of Bold faced lying!!!

"Best Hotel!"

Linda M, Pine Mountain Club, California 09/10/2019

We stayed a total of 3 nights, and loved the location, personnel and amenities. Very comfortable, and clean! Really feelt like home with the friendly and professional service of all personnel. We will be staying there again!

"Newly Remodeled, Less customer focused"

User 08/10/2019

The room was newly remodeled. Very current and clean, however the there was no heat and a fan that stayed on. When reported to the front desk, we were told we could not have heat nor turn off the fan. The room was uncomfortably cold. The Pillows are from the stone age.

"Keep transportation"

jformes, Denver, Colorado 26/09/2019

Pickup at train station promised at reservation was not delivered. Excuse was that service stopped at 3:00pm. Most guests arrive after 3pm. Was told by owner that service would be discontinued completely. If you need a ride from train station make sure it is available.

"motel is old"

User 26/09/2019

Motel has nice grounds but the rooms themselves are old and small. Bed was not comfortable but the main problem is the heating / ac. Very outdated. Thermostat on wall did not work. Wall unit very old and loud. Would not stay here again.


Ourtraveldl, Denver, Colorado 17/09/2019

Hotel property is on a large 5 acre setting with lots of amenities: large enclosed hot tub, pool, private fire pit areas. The breakfast was great and served in main lobby dinning area with a rustic ambience.

"Buyer Beware!"

JDS2992, Centennial 16/09/2019

We just stayed at Best Western Antlers 9/13 - 9/15 2019. We have been coming here for close to 20 years. Other visits have been stellar - not this time. We arrived Friday afternoon and noticed the card key took a couple of times to work - as in the light wouldn't even register. It finally let us in and we didn't think it was an issue. We got back later that night - close to 10 pm - with food to microwave having just been to the grocery store. Card key wouldn't work at all. Gal from the office came over with new batteries for the card reader. It still wouldn't work. We went over to the office and microwaved our food there - ate there also. Maintenance man finally got our room open but key still wasn't working. I asked for another room. He said they were full up. We've been there before on "no vacancy" nights and we could tell they had rooms. There was a car and boat pulled up in front of the lodge and it occupied 5 spaces. Somebody is not telling the truth - either the maintenance man or the mgr who told him to say this. We left early the next morning for an all day bike ride without knowing if we would be able to get back into our room. The key finally worked that afternoon, but there is nothing quite like having a room and knowing that you MIGHT NOT be able to get in. Upon check out all the desk clerk had to say was "sorry". This isn't going to cut it. There are too many other choices in Glenwood Springs to consider going back there again. It sounds like this has been a repeating problem.

"Excellent hotel"

David B, Macedonia, Ohio 16/09/2019

Best Western Antlers is an exceptional place to stay if you are in the Glenwood Springs, Colorado area. The location is close to everything including site seeing, hot springs, amusement park and restaurants. The staff here were all helpful, friendly, courteous, knowledgeable and the overall customer service at this hotel was exceptional. The entire hotel is updated, modern and most important, clean. I would most definitely stay here again and would highly recommend this property.

"Best place to stay"

Ravnene2770, Copenhagen, Denmark 14/09/2019

We loved the hotel and the nice staff. Thank you for a lovely stay, we would like to come back some dag. (late rewiev, went june 2018) Remember to visit the grave of Doc Holliday, the caves and Juicy Lucys steakhouse

"Great Value! Very Clean"

Abigail T, Denver, Colorado 09/09/2019

I didn't have a lot of hopes booking this hotel, as we had stayed at a fairly bad "cheap" hotel the last time we had visited Glenwood. This Best Western exceeded all our expectations. The room was clean and well stocked with toiletries and towels. The pool area was great, even having a small wading pool that was perfect for our friends who came with us kiddos. The breakfast was awesome compared to other included breakfasts we have had, hot eggs and sausage with waffle stations, it was great. They also had 3 fire pits they lit every night that you could sit around, so gorgeous. The beds were pretty firm, my husband was okay with that.The parking lot seemed safe and away from the main road. They also have vending machines that take credit cards or apple pay! The location couldn't be better, we were about 3 mins from Iron Mountain Hot Springs Pool, Glenwood Hot Springs Pool, and the Glenwood Caverns Adventure gondola. The staff was also great. We would definitely stay here again.

"Great hotel"

User 09/09/2019

Friendly staff. Great hot breakfast including extras fixings. Pool was warm and the hot tub was huge! They had scooters for us to get around on and sitting at the nightly fire ring was relaxing. We will be back!!

"Great stay"

User 09/09/2019

This is a clean hotel to stay and enjoy what the area has to offer! The breakfast is good, the beds comfy and the shower was good with good water pressure. They also have bikes you can borrow for no extra charge to get around- parking is pretty difficult in the downtown area but easy to walk or ride bikes to everything. There are also nice little areas with Adirondack chairs and fire rings to enjoy a peaceful evening. I definitely recommend staying here. The staff is also very friendly and helpful!!

"Great value in Glenwood Springs"

jotogo, New Hampshire 08/09/2019

Great pool, hot tub, fire pits and walking location to downtown. Room had a large closet and seating area. Right off I-70 and we did not hear any noise. They sere Rocky MTN Coffee Co and had hit eggs/meat on buffet.


Alan G, Slough, United Kingdom 08/09/2019

Stayed at hotel on route from Denver down to Las Vegas. Very convenient for first night on the road. Rooms very clean and quite large. Breakfast was both hot and cold and plenty of choice. Glenwood Springs has a lot to offer. Wish we had more than one night to take time to explore the area.

"Could of asked for a better check in experience!"

Linda M, Federal Heights, United States 05/09/2019

I've been staying at this hotel for at least 9 years I'd say. Everything was great except my check in experience - and this was the only time I had experienced it. Yes, we were a few hours early and a King Size room was available, it just needed to be "cleared" by the head housekeeper. You'd think on a busy Labor Day weekend that they'd want to clear the rooms quickly instead of having everyone checking in at the same time - she just kept pushing the 4pm hour - no wonder, she wasn't working at 4pm that day. I just found Sandy rude and irritated after I came back to tell her a King Size room was available on the 1st floor (as requested) and she immediately got agitated that the ladies cleaning the rooms said there was one - come to find out it was the head housekeeper that informed me of it. I returned my key and said I'd wait for the room to be cleared (meaning the head housekeeper would call and tell her)...I waited like 15 minutes before returning to the office - she could of called my mobile # and said to come get the key - but no, she had the keys waiting for me and when I walked in she just handed them to me, so coldly. She made me feel bad about wanting to change my room and that's not an experience I wish to have again at this location. I sure do miss the friendly attitude of Pete when checking in for so many years.

"Perfect Place!!!"

jayniemama17, Spring Lake, Michigan 02/09/2019

Nice,clean, close to everything. Friendly staff. Great breakfast. The whole area is super nice from the front desk easy check in to the great quality of the room. Every staff member was helpful and answered all your questions even if they were busy.

"Absolutely last in customer service, courtesy"

563gretchena, Fort Bragg, California 02/09/2019

Best Western Antlers falls way short of standard practices in dealing with customers. I had booked a room at the Best Western Antlers this summer, along with 4 other hotels and a rental car. Then my husband was scheduled for surgery the same week that we had planned on travelling. Unfortunately, I had booked the reservation as non refundable. However, when I contacted Priceline, which I had used to book all of the reservations, they were very helpful and understanding. They contacted all of the five hotels, including Antlers, and the rental car that we had reserved. Priceline was able to obtain refunds from the four other hotels and the rental car company. Antlers was the ONLY hotel that would NOT give a refund for the reservation. Not only would they not give a refund, they would not speak to me. I made over 4 calls to the general manager. Each time I was routed to his voicemail and I never received a call back.

"A pleasant place to stay"

User 27/08/2019

It was a very nice 3 night stay in Glenwood Springs and this place goes above and beyond to give you perks to help your vacation. Free bike rentals to go around town, gas fire pits, basketball and tennis and volleyball courts, pool and spa, playgrounds for kiddos. If you have the extra time it's worth taking advantage of all this place has to offer. Great breakfast well organized and lots of options. Very clean and modern look.


User 23/08/2019

We enjoyed our stay at this nice comfortable hotel. The beds were very comfortable Also the breakfast was very good. Would stay again. The area is very beautiful. We did not have a pet. The rooms were very clean. I recommend it.l


111gregp, Centennial, Colorado 22/08/2019

This is a really special place. There's so much going on that it's getting closer to being a resort than a hotel, but I guess a property has to have a restaurant to be a resort. But I loved this property. The room itself is very nice. Rather than going for the cabiny look one might expect for a place catering to Colorado tourists, they went for a much more sophisticated approach. The room's colors and decor are very chic. It definitely looked like it had been renovated fairly recently. But even though the look was sophisticated, it still fit in with the property and surrounding area. But what makes this place so special is that it has so much to offer beyond the room. The grounds are beautifully maintained. The pool area was nice and was being enjoyed. There's plenty of outdoor seating scattered around the property, including two groups of chairs with firepits. There were two play areas for kids. They really take advantage of the land property they have while keeping everything nice and uncluttered. The breakfast was fine. At first it seemed like there were only a few tables to sit at, but there's a whole other large and beautifully decorated room to eat in. And to top everything off, the surrounding scenery is beautiful. Given everything that they off, I'd say I slightly underpaid for my room. I wouldn't consider staying anywhere else when I return.

"Well done!"

Teresa B, Longmont 18/08/2019

I'm guessing this motel was built in the 1960s – or 1970s at the latest. By now motels of this vintage have gone through at least one renovation and possibly more. We've stayed in some of those – the kind where the owners/management unwisely skipped the hiring of critical architects and designers and skimped on the quality of the necessary tradesmen. NOT this place, though! It's obvious they got it right when they updated the rooms, especially the bathrooms (as that's where we've seen the shoddiest renovation work), the whole exterior, the lobby, and the breakfast area. Speaking of the breakfast area, the buffet is quite good. While I wouldn't recommend the rubber ham, the scrambled eggs are fluffy and tasty, the oatmeal just right (not runny or gloppy), the coffee good, and plenty of choices even for someone with celiac, like me. For families, they offer a well-kept pool, volleyball court, horseshoe pits, and playground equipment. The reception staff was quite courteous and responsive. Even though we were there during the last hurrah of the summer tourist season and the place had no vacancies, the receptionist did her best to find us a quieter room (after we discovered we were in the closet building to a busy highway and right next to the ice machine). If we decide on another Glenwood trip, I'll save myself some browsing time and choose The Antlers again.

"Great place to stay"

User 12/08/2019

There are many fine hotels and motels in Glenwood Springs but we choose the Best Western Antlers. We were not disappointed. What drew us to it was that it felt like a mini-resort. While many places are right off the highway or busy street, Antlers sets back on property away from the traffic. It has great amenities' with the pool, bikes and fire pits to name a few. We could of stayed on grounds for a couple of days. But we were also in walking distance of downtown, the hot springs and other sites. We look forward to going back.

"Great out door atmosphere"

User 09/08/2019

Exceptional spot great rooms great staff great amenities love the pool Location is walking distance to hot springs as well Would appreciate fresh sliced fruit and healthy oatmeal at breakfast but love the local on tap coffee and hot tea bar

"4 nights"

User 07/08/2019

Excellent location to Adventure Park - within walking distance. Breakfast was understaffed by at least one person. Lovely pool and large spa. Popcorn in lobby a nice touch for hungry kids. Very helpful front desk staff.

"Clean, updated & family-friendly motel in Glenwood Springs (with a BUT...)"

User 05/08/2019

My sons and I stayed at this motel for four nights from July 29-August 2. We were absolutely smitten with it for the first few days - it was clean, comfortable beds, great breakfasts, nice amenities (a pool, large hot tub, basketball/pickleball court, bikes, laundry facility). Unfortunately we left on a bittersweet note. My son left his airpods on the nightstand on Wednesday night before we left for an evening activity. Our room hadn't been serviced as of 4:00 so I thought we just got missed that day (which I was fine with - we really only needed clean towels). When we returned, our room had been cleaned but his airpods were gone. I tore the room apart looking for them, thinking perhaps they fell behind the bed, in a bag, etc. But they were simply gone. I reported this to the front desk and they wrote down the item along with my room number but that was it. As I walked out another guest who had been standing in the lobby followed me and said the same thing happened to them here the week before. They too thought their room wasn't going to be serviced as it was so late in the afternoon, and when they returned, an item she had left out on their bathroom vanity was missing. I was so reluctant to blame housekeeping but in our case it was so obvious. Long story short: would I stay here again? Yes. BUT - do not keep valuables in plain sight or just don't leave them in the room. I should have known better, just a fair warning to other guests at this motel.

"Mini Resort!"

Duane - Glenda Z, Surprise, United States 03/08/2019

We have been hesitant to book a room here for years, however because we are in the Best Western rewards program we decided to try it. The ground are beautiful and lots of activities to do right at the hotel. The heated pool and the hot tub were great. Our room was clean and orderly on the ground floor as we had requested. The unfortunate part of this property is that there are no elevators, however there are lots of ground floor rooms. The breakfast was typical BW fare. The staff was friendly and helpful - even with the amount of people needing assistance. We will definitely stay here again.

"Nice hotel, staff badly in need of training"

Wendy G, Boulder, Colorado 26/07/2019

The hotel is recently renovated and they did a good job of it. Location is really great.We had a series of problems with staff, some more problematic than others. The worst was when the wifi needed to be reset. I called the front desk to tell them, and her response was "No, it doesn't need to be reset. Call the 800 number on the card on the desk and they'll help you." So we called, and after a lot of time consuming talk with the tech, he said he would call the hotel and tell them to reset the wifi. Which he did. He told her to "push the button". Why wasn't this her first move, when we asked her to? Why are they using a tech service when they should be training employees to just do the (simple) job when needed? We checked out early rather than risk that the wifi wouldn't be up for my husband's morning meeting. I had called the manager to ask what sort of bikes were available for borrowing. The front desk person had described them as "regular bikes - like you get from Walmart". In a town full of bicyclists, she barely knew what a bicycle was. The manager never called me back despite my leaving two voicemails for him. The bikes turned out to be cruisers, which would have been fine, but they were in very poor condition. Brakes barely functioned. The first morning, our room was not cleaned. No big deal, except that the housekeeper had lied. She marked that she checked the room at 8:30 (we had the privacy sign up) and at 12:00. She did not check the room at 12:00, as by then the please clean sign was up and we'd already been gone an hour. Finally, when we checked out the night before our stay was due to be over, the woman at the desk simply said "You'll be charged for tonight." Again, some training needed. No question about how our stay was, or why we were leaving early.

"Familt reunion trip 2019"

User 18/07/2019

We loved the HOTEL-the staff on the other hand, was rude, condescending, and extremely unhelpful. The hotel is in the perfect location to enjoy all things in Glenwood Springs. We enjoyed hanging out around the pool, hot tub, fire pits, and grill. If the staff had been hospitable I would give this place an A+ but because the staff was the opposite of hospitable then I give a C- As long as you don't have to deal with the desk staff, then I would completely recommend this place!

"Love the ANTLERS!"

User 17/07/2019

Always super clean, great amenities, nice people. Pet friendly. Nice pool and hot tub, and bikes are available any time. Staff is always helpful and the entire facility is always very clean! Wonderful stay every time!

"Great location, staff is excellent, amenities are awesome!!!"

Scott O, Greeley 11/07/2019

From location within walking distance to everything, to friendly staff, to nice pool, laundry facility and breakfast. Be hard to beat this place. It seemed like it was a beautiful 10 minute walk to anywhere. Will definitely be staying here again.

"1 year anniversary."

karlaj80631, Greeley, Colorado 09/07/2019

Hotel is very clean, and nice modern cabin look, and around all major attractions. At a very short walking distance from many good places. We walked to adventure park, less than 2 blocks away. We walked to Tequilas Co tails an amazing Mexican restaurant, less than a block away. Gas station and other fast food 1-2 blocks away. Less than 5 minute drive from down town,mall,and shopping center. Loved everything hotel had to offer for a couple and a whole family..volley ball net,tennis,basketball court,several outdoor bon fire pits with lounging chairs around,pool,kiddy pool,hottub. We definitely will be back with the family to do a lot more things that gleenwood springs has that we could not do in the 3 days that we were here and stay here at the Best Western Antlers again. You do need to bring extra pillows and blanket with you if you are like us that like to be able to sit up on bed..pillows are really soft and we like them more firm..and beds do not have a heavy blanket on then. Im the kind that is always cold. And like heavy blankets.

"Best value and amenities!"

HuskerMama7, Lincoln, Nebraska 02/07/2019

This hotel was perfect for our family: walking distance to everything in Glenwood Springs, pool, hot tub, hot breakfast, fire pits, volleyball, basketball and tennis and more. Great service, nice rooms and baths. We absolutely loved it! Highly recommend the green chile on your eggs.

"Very good stay. Super nice location."

beachandskifam, Greenwood, Arkansas 01/07/2019

Best Western in Glenwood is located in an ideal spot. Close to several restaurants, hot springs, adventure park. Plus the grounds have a lot to offer. They have pools, courts, fire pits, outdoor seating. Descent breakfast with eggs, usually sausage or ham, yogurt, waffles, cereal, oatmeal, etc. They don't offer ice water at breakfast. Only coffee or juice. I would stay there again.

"The best Best Western anywhere !"

User 27/06/2019

This hotel is situated on a beautiful piece of ground within walking distance of all the top tourist attractions in Glenwood Springs. The grounds are beautiful with mountain view's all the way around the site.The exterior finish of the hotel is tasteful and blends into the ecosystem. It is directly across the street from Two Rivers Park, at the confluence of The Roaring Fork of the Gunnison and Colorado Rivers.The walking / bike path is easily accessed into downtown Glenwood Springs and along the Colorado River.The rafting and fishing take out ramp is in the park. The interior finish of the rooms are appointed to very high standards.The lobby where guests are offered an excellent complimentary breakfast , is a warm and friendly environment . The staff were all personable, polite and professional. After many years of choosing Best Westerns when traveling, the Best Western Antlers is far and away ,the best there is anywhere !

"Great hotel except for unruly children"

Vivandiere, Wareham, United Kingdom 25/06/2019

This hotel was really good value for money. The room was really nice. Note that housekeeping will not service your room until late afternoon. Great swimming pool and spa but unaccompanied children are a problem in this area right up to midnight and hotel does not challenge them Hot breakfast was good as well WiFi worked well in rooms and checkout was quick Not that far a walk into town either so you can leave your car at the hotel

"This hotel is wack"

User 24/06/2019

So one year they allow dogs then the next year they don't. Now they allow them again. Oh but you have to stay with the dog in the room the whole time so I guess no hot springs or adventure park for you! Thanks but I'll go somewhere the staff actually has some brains about what people do when they vacation. I would never stay here again. It's mediocre to begin with and the staff is not the most professional bunch of people I've ever spoken to.

"Nice place in a great location"

Eric W, Manhattan, KS 23/06/2019

A handy location, just a minute or two off I-70. Glenwood Springs has a lot to offer to tourists, whether passing through or staying to explore. This motel has several buildings, an outdoor heated pool (it was a chilly night when we arrived, and you could see the steam rising from the pool, and a number of folks enjoying it despite the nip in the air). Room was ample, clean, and the bathroom appeared to have had recent updates of fixtures and such. This facility wasn't quite as luxurious as some others we've stayed in - not bad at all, just not quite as fancy, but that was offset by the location, the variety of amenities offered, etc. Outside firepits with log chairs around them, tennis court, pool, kiddie pool, spa, better laundry facilities than most motels offer, etc. Walls were just a little thin, we could hear conversations in the next room (not loud, but audible), but the window coverings were such that we slept a lot later than we have been, because the room was so dark, which is a real plus.

"Franchise is Money-Hungry"

kevinhS8075IA, Denver, Colorado 31/05/2019

I booked the wrong month and the franchise refused to alter/modify my reservation. I was not able to use the reservation and was still charged for it. I am certain that BW Antlers in Glenwood sold my room to another traveler and also charged me. In my opinion, that is quite a money making scam.

"perfect for larger family"

dap111492, Arrington, Tennessee 28/05/2019

we stayed in a room that could sleep 6. It looked like it was just remodeled, so loved the decor. The main sleeping area had two queen beds with large bathroom in back. No door to sink area, but toilet and shower in separate room. Off to the side of the main sleeping and sink area is a nice sized room with a door. It had a comfortable queen size bed. Each sleeping area had a t.v. Perfect for our family of 5 which included 3 adult children. Breakfast was good with a big seating area. Getting the food could be overcrowded as it is smaller than the seating area. Would be my first choice visiting Glenwood Springs again.

"Nice Bed!!"

Paradise27061148270, Glenwood Springs, Colorado 27/05/2019

Most comfortable bed I've ever slept in...very quiet night as well. I would've loved a better breakfast. I know it's difficult to feed a lot of people, but I'm tired of the same processed choices. The price was higher than I usually spend on a room, but it was super clean and comfortable

"Great Location!"

User 24/05/2019

The Best Western has a good location and easy parking. It's a short drive to both Hot Springs Facilities. The new pedestrian bridge across the river provides an easy walk to the downtown area. While we were there we noticed a lot of construction going on along the River Front. There are also several restaurants nearby.

"Very Nice Stay"

bowlerwife, Port Huron, MI 20/05/2019

The Best Western Antlers was a very nice stay. The rooms were very adequate and we enjoyed sitting by the campfire in the evening. The breakfast was the usual breakfast, great for a continental breakfast. We walked downtown and it was a very nice walk with several places to eat and shop. We would definitely stay here again.

"Love Alicia ...."

Nan820, La Quinta 20/05/2019

My sister and I traveling across country stayed at the Antlers May 17th. After driving all day we were tired and just wanted an “easy access “ room. Alicia , the hotel desk personnel, had given us a room on the 2nd floor. We asked if there was an she said. She sensed we did not want to do the stairs! She said wait let me look again and found a room on the first floor and could not have been anymore convenient! The room was great....staff was very accommodating. Very nice grounds and good coffee! And btw this hotel was full! EZ access to highways! Thank you again Alicia!

"Great room for the money"

afalafal, Indianapolis, Indiana 13/05/2019

We had spent the day hiking to hidden lake and decided to stay in the area to enjoy the city/hot springs. The room appeared to be renovated recently and was spotless. The bathroom was immaculate. The towels left something to be desired, but overall excellent option for the money.

"Reservation request problems"

Quest36915143857, Omaha, Nebraska 11/05/2019

Made reservations through 800# being very specific about a disibility that eliminates my ability yo climb ANY steps or stairs. On arrival at hotel was told there are 6 steps up to room. Had to go elsewhere.

"Beautiful property"

SoleraBob, Henderson, Nevada 11/05/2019

Several lodges spread over wooded lots with a great breakfast selection. Located on the south side of Glenwood Springs near several restaurants and within walking distance of the downtown area. Free popcorn and peanuts in the lobby.

"BEST value for the money"

Samantha W, Lakewood, United States 29/04/2019

WE love Antlers! WE have two small children so being able to enjoy the 2' pool with them is priceless. The staff are friendly, the breakfast is great, it's close to everywhere we wanted to go. Unless we discover somewhere better, we'd plan on staying here each time we visit Glenwood Springs.

"Amazing time at Antlers Hotel"

Bill C, Fort Myers Beach, Florida 22/04/2019

The service I receive is so great every time. I love the rooms I get to 'live in,' because all the rooms have been remodeled by the new owners. The location is great because it;s very close to the Glenwood Springs and great restaurants. The amenities include the free breakfast, the great employees, the quietness location, the beautiful pool, heated hot tub, and the amazing outside sitting areas that have a safe fire, comfortable furniture and each is in a private area. I like ALL of it because it keeps improving.

"Much better than anticipated! "

User 17/04/2019

From the moment I drove in to when I got to my room, and to my last breakfast—this hotel exceeded my expectations! It was my first time staying at a best western and I guess I didn't know what to expect—and maybe Antlers is nicer than most, or the photos online don't do it justice—but regardless, i had a very pleasant stay. The room was spotless, modern but had rustic touches and the staff was polite, friendly and professional. And the amenities are great even though I didn't use most them this stay—pool, hot tub, tennis, laundry, playground, free breakfast, WiFi and parking. Highly recommend overall!

"Maybe the best best western so far"

User 15/04/2019

This best western is one of the nicest I have stayed. The room we stayed in was very modern. My wife and daughter were very pleased. The lobby and dining area is spacious and nicely laid out. After visiting the vapor caves we further relaxed in huge indoor hot tub. Outdoor facility wasn't opened yet.

"Bad management, rude personnel"

Glenn M, Erie, Colorado 14/04/2019

It breaks my heart to write this review. My family has stayed at this property for four generations. I have been a frequent visitor since the 70's and have often posted 5-star reviews. The property remains nice and well maintained, but is now suffering from a bad manager by the name of Scott Dyer, and at least on very rude staff member. During a recent stay, we returned from the hot springs pool about 4:30 pm. We were looking forward to a shower and going out to dinner. Our room had not been cleaned. I called the front desk and asked if perhaps housekeeping was behind and had not gotten to our room yet, or if they simply missed cleaning our room. The woman at the front desk seem quite confused. She put me on hold and came back a few minutes later to state that housekeeping would get to us. I specifically asked if they were coming right away (as a result of our call), or if they were still making their normal rounds, so it might be a while. She indicated that they would get to us eventually. She said she was sure "they'd be around," or words to that effect. We didn't want to be in the way of housekeeping, but we also needed to shower for dinner. After about 20 minutes of waiting, my wife decided to take a quick shower. This was about 4:50. As soon as she got in, housekeeping arrived. I told the housekeeper that my wife would just be a few minutes. My wife hurried out of the shower, and we decided to go for a walk while they cleaned the room, then we'd come back and finish getting ready for dinner. When we left the room, there was no evidence of the housekeeping staff anywhere on the floor. We stopped at the front desk to let them know we were out of the room. The woman at the front desk then very rudely told us that housekeeping was gone for the day. I asked about cleaning our room, and she told us that they tried to clean our room, but we "sent them away." I replied that my wife was in the shower and we merely asked that they come back in a few minutes. I was astonished at her response. She said, "If you wanted your room cleaned, you shouldn't have gotten in the shower." I told her we had no way of knowing when housekeeping was going to be there. She replied that when you "call for housekeeping," (presumably referring to my call to the front desk at 4:30) they always come right away. I reminded her that I specifically asked WHEN they would be coming, and she said eventually, not right away. Also important to note, they did not come right away, they came 20 minutes later. She flippantly replied "well, I guess we had a miscommunication." I then asked how we would get our room cleaned, and she said we wouldn't because housekeeping had left for the day. She then repeated her mantra that if we wanted our room cleaned, we shouldn't have gotten in the shower. I told her that we were frequent guests at this hotel, and I really didn't care for her attitude about the situation. I've stayed in hundreds of hotels, having previously traveled as part of my job. Her attitude and demeanor were the worst I've encountered anywhere on the globe. I then asked the bigger question - why wasn't our room cleaned to begin with. She replied that we had the do not disturb sign on the door. I'll state emphatically that this is not true. It's ironic she chose that particular excuse, because at the beginning of our stay, the sign kept falling off the inside door handle, so we took it off and placed it under the desk lamp, where it remained. I told her that the sign was not on our door, and in my experience, that's the canned response housekeeping gives when they miss a room. She said that information came from the manager. Interesting the manager would know each room that had a DND sign on it. I asked to speak to the manager, so she gave me the business card of Scott Dyer. We went back to our room and I left Mr. Dyer a message, indicating what had happened, and asked him to call me to discuss his employee's attitude. I wasn't (and remain) not so upset about the cleaning of the room, as I'm bewildered at the attitude of the woman at the desk. When we asked about cleaning the room (both on the phone and in person) we were polite with her. Scott Dyer did not call me back. The next morning at checkout, I asked the very nice lady at the front desk if Scott was around. She said he was in a meeting. I indicated who I was, and she said he had left something for us. It was a credit. While I appreciate the consideration, I was not looking for a credit or any compensation. That's not how I operate. The purpose of my call was not to get money, it was to let him know how we were treated by his employee. When we returned home, I emailed Scott Dyer to explain the situation. I told him in my email that while I appreciated the credit, that was not what I wanted. I indicated in my email that I still wanted to speak with him about how his employee treated us. At this point, I don't care about the cleaning of the room. To this day I've never received the courtesy of a simple call. Apparently Mr. Dyer thinks all complaints are people looking for money, or he doesn't care how his staff treats guests. Guests that did nothing wrong whatsoever, other than ask to have their room cleaned. So be warned. If you stay at the Antlers and you have a problem, the front desk is likely to tell you it's your own fault, and the manager, Scott Dyer, will back them up and definitely won't even give you the courtesy of a phone call. Mistakes happen. I judge a business not by their mistakes, but by their response. The Antlers has failed miserably.

"A wonderful place to stay for the Hot Springs"

Carol T, Thornton, CO USA 13/04/2019

On a recent visit to the historic hot springs in Glenwood Springs, CO we stayed at the Best Western Antlers. It is an older hotel/motel, but is extremely well kept and maintained. Obviously it has been remodeled throughout the years. The breakfast buffet is very good and the breakfast room seating is very adequate. The Antlers is conveniently located to the historic hot springs which our family enjoyed to the max. The weather in Glenwood Springs that weekend was even better than the weather in Denver where we live. I would highly recommend a visit to the hot springs and stay at the Antlers.

"Great Place to Stay, Almost Perfect"

User 03/04/2019

Wonderful updates to this room, beautiful shower and ceiling. Relatively convenient as it's right in between downtown and Iron Mountain Hot Springs. Their staff was warm and friendly, whether speaking on the phone or speaking to them at the front desk. However, a few things to be aware of: 1) Two different types of mattresses in our two queen room. One was extremely comfortable and one was extremely uncomfortable 2) Loud and interesting neighbors in the the apartment complex that you can almost touch from the bathroom window in Deer Lodge 3) If you take the train into town and have no car, you need to walk a half mile or more for the best restaurants, the main pool, and iron mountain. While not a problem for us, please keep that in mind I will definitely stay again, especially if I can stay in any of the other buildings besides Deer Lodge.

"Great location"

Terri E, glenwood springs, United States 29/03/2019

Love this place! The rooms are always clean. It is within walking distance to restaurants, the hot springs, downtown and other attractions. The breakfast offerings are good and the breakfast area is spacious and beautiful.

"Spontaneous Stay"

User 28/03/2019

The front desk did a great job joggling room service calls and front desk duties. She was alone but handled it really well and with a smile. She added my award member number after I checked in my room. Took me a minute to find it and she was will to help but I was not having it. She had to many customers walking in the door. Spring break is always busy. She made sure that i new about the amenities like breakfast and I almost walked out without my key. She ran and caught me, "that key holder has the internet password". Very important to have.

"Great location!"

Carol33364, Colorado Springs, Colorado 18/03/2019

Stayed in Moose Lodge, which was a renovated building. Clean, comfortable beds, service was good. Average breakfast. Only ding...the heat fan in our room was very loud. But otherwise a pleasant stay. Within walking distance to downtown Glenwood Springs.

"Incredibly Beautiful!"

User 14/02/2019

The rooms are so beautiful! I was in shock for a while because it exceeded my expectations! The location was perfect, the town is clean and beautiful! Just a very welcoming environment. I do believe it's the nicest I've stayed at to date! Very pleased with the overall experience!

"Carefull with housekeeping"

User 04/02/2019

Overall the hotel was really well kept and in a great location. I had a womens dress cap come up missing from my room and when reported to front desk they just told me to go to police if i wished. They did not act the least concerned about it. I went to reception the night prior to leaving and made full report so housekeeping could be questioned the next morning. When i went for checkout the next morning the lady at desck knew nothing about my complaint that previous night. Really unprofessional and lack of concern for persons staying there.

"Great views!"

G581CEpauld, Parker, Colorado 14/01/2019

This hotel was clean and tidy. Had nice views and a delicious breakfast. Best part is we stayed with our dog and the 'pet room' we were given, was as clean as the non pet rooms. We will stay at this hotel again.

"Expansive property"

KellyC1231, Boise, Idaho, Usa 12/01/2019

Best Western Antlers is a large family owned property in Glenwood Springs. Our room was clean and updated but still felt like a Motel. The room doors open to the outside. Parking is next to your room. Having said that, that's why we loved staying at this spot. The grounds are very well cared for with lots of space to move about. The price was very reasonable. We book a 4 day stay that included a weekend. The weekend days were very crowded. This is the BEST family lodging in Glenwood Springs. When you are tired of spending money on the area's high priced activities, Antlers has free outside activities for all, including a expansive lawn, play area and pool. You are close enough to walk to the famous Glenwood pool and other attractions. Breakfast is included.

"Great place to stay"

Explore42950303012, Laramie, Wyoming 05/01/2019

This is always a great place to stay. The staff is friendly, the place is clean, breakfast is good. We always stay here when we go to Glenwood for the hot springs experience. In addition, it is an easy drive over to Grand Junction to visit family in the area.

"Very Nice Hotel"

User 02/01/2019

Great, warm welcome, easy & fast check-in, rooms and parking very convenient from lobby!!! Ashley, the front desk manager, was very helpful identifying restaurants and how to get to the hot springs. The hotel is very close to Ironwood Hot Springs, 2 blocks, which made it very easy and convenient to visit the hot springs!

"Aloha from Colorado!!"

Camper35732815641, Topeka, Kansas 27/12/2018

The lodge was outstanding! My three daughters, two of whom had never seen snow in person before, experienced a lovely stay. Traveling from hawaii, this was my top stop for the trip, and one my girls will remember.

"Good location"

LiciaW, Halifax, United Kingdom 28/11/2018

Attractive looking hotel. The rooms are located in blocks close to the main building which houses reception and the dining area. The place looks just how I imagined a Colorado mountain resort to look. Nice landscaped area (on the hill behind the blocks) where you can sit out. There is an outdoor pool (I think part of it is also indoor). The rooms are a little on the small side and are quite rustic. Limited TV channels (compared to other place we stayed at during the trip). The complimentary breakfast offering was fine.

"Perfectly Located - Quiet, peaceful, and relaxing"

ovolacto, Colorado 20/11/2018

We loved our stay at this hotel. The price was right, the room was nice, and the staff was impeccable. I like that this place is right in the middle of things, and, yet, still secluded on its own grounds. It is perfectly situated equally between the two hot springs within walking distance of either. It is also close to the gondola that takes people up the hill to the amusement park, and the caves. The room, itself, is big and comfortable. It was clean enough, and neat enough. I like the cable TV, and the heaters in the room. The beds were nice, and the housekeeping staff didn't bother us any more than needed - they respected our privacy. This was a very enjoyable get-away made even better by the friendly, accommodating staff. Everyone was so nice to us, and really made us feel welcome. I will definitely recommend this place, and will definitely come back in the future.

"Decent But Pricey Hotel"

VictorVC, Kent, United Kingdom 15/11/2018

Closer to three and a half stars to be precise. This is a decent hotel but very pricey. It does seem to be an expensive town to stay in. The location is good for the town centre. Check in was polite and friendly. All the staff we encountered were friendly. The rooms are fairly neat and clean. They do look fairly recently renovated. Unfortunately the TV service is woeful. A limited number of channels, of which half are in "fuzzy vision". The internet service was patchy. The breakfast was very good, and the staff worked hard to keep things topped up. Overall, a decent hotel in a pricey town. We would consider returning here if in the area.

"Better on the inside"

User 04/11/2018

Driving up it doesn't look like much. It's a motel, the rooms open up to the outdoors rather than an indoor hallway. But the rooms are nice and updated, and the free breakfast is very good. It is located within walking distance of the aerial tram that goes to the glenwood adventure park, and also close to the iron mountain hot springs.

"Newly remodeled"

Glenn M, Erie, Colorado 16/10/2018

Our family has enjoyed this property for generations. Always a good experience. We love the newly remodeled decor. This hotel has been well maintained and is conveniently located. Five stars. Would recommend.

"Nice place"

152harryl, Denver, Colorado 16/10/2018

Do not believe the free shuttle from the train station. Our train was late, which I understand happens often (almost daily)! When I called, the desk person said their shuttle only runs until 3. Did not offer to send a taxi, suggested we walk- it's only a 15 minute walk! Many people could not walk that far, certainly not those who are not used to the altitude. Decent breakfast, nice room, good location.

"Hate to leave even ONE star!!!!"

mikaylam1196, Colorado 08/10/2018

Years back we stayed here as a family with two young children. This is when Mary was the owner (not sure if she currently is or not). Mary is the rudest, most unprofessional, and power hungry woman. Our girls were under 7 and 1 years old and we spent the day at the hot springs pool, upon our arrival back to the hotel in the evening we were greeted by Mary, who seemed to be STALKING us to meet us outside our room. After having to almost PUSH her aside to get the kids into the room, Mary informed us that we NEEDED to leave our room. It was a handicapped room and she had not booked us properly. After asking if we could have some sort of compensation for the troubles of HER improper booking, she said no and left. Mary returned shortly after with a SECURITY GUARD and asked us to leave the property. A family of two little girls, a mom, and the girls grandmother. Stuff all over the room, including a pack and play for the baby, luggage, food, you name it. We used to stay at the Best Western Antlers EVERY year for 4-5 nights at a time. We will NEVER EVER return. We don't even like to stay with the Best Western chain any more. Mary is an awful woman and shouldn't be left in charge of anything. We hope she is no longer in charge, and if she is, I will leave a bad review of her as often as I can. Vile woman.

"Our (unforunate) disappointing stay"

krsimm0918, Evergreen, Colorado 03/10/2018

Great location, nice exterior. Interior of room needs remodeling/cleaning, and updating. Restroom facilities were dated, and not efficient. Housekeeping was not good. The room rate was extraordinarily high for the condition of the room, Disappointing... wouldn't recommend staying.

"Not sure how this is a 3 star"

chloewalker617, Cheyenne, Wyoming 02/10/2018

My husband and I are astonished this is a 3 star place. I'm giving it 2 stars because it is located close to things which are nice. However, it needs to be updated. The bathroom is historic, the carpet was stained with something white and had not been vacuumed or washed in a long time. There was food left under the vanity, pretzels which tell us it wasn't properly cleaned by any means. Shower pressure very poor. All of this probably tolerable when traveling on a budget as we are military the service was awful. The woman was almost rude to us, and when leaving made a very negative comment on about the military. We are used to this style of behavior but will not be returning to any Best Western locations for this reason.

"Overnight via Amtrak"

rickertjohn, Estes Park, Colorado 02/10/2018

Loved the location, breakfast was substantial and the front desk and management team were superb and attentive. We were within walking distance of the two different hot springs pools and chose the newer ones just to the west. We would definitely stay here again. Rooms were updated and clean.

"Clean - Great Location - Great Amenities"

AdventerousJan, Boulder, Colorado 28/09/2018

Very clean and spacious with a small fridge and microwave in rooms. Staff very friendly and accommodating. Breakfast included:waffles, eggs, sausage, oatmeal, yogurt and other items. Beds were very soft if needing a firm bed or have back problems this might be a consideration. No HD TV. Several Handicap rooms that were spacious and accessible. Several gas fire pits, outdoor swimming pool, tennis court, and volleyball court. A great family place that is centerally located.

"Great Location and Amenities"

6500410, Prairie Village, Kansas 26/09/2018

I last stayed here about 10 years ago and will do so next time I'm in town. I stayed four nights on this visit. This is a large property that has been nicely maintained. Excellent location for Glenwood Springs attractions, most within walking distance. Plenty of parking. Breakfast options are outstanding. Room was larger than expected for only having one queen bed and was very clean. Great Wifi. This would be a 5-star review if the TV service was better. Although the room had a flat-screen TV, the signal was analogue, the amount of channels available was below average (no CNBC, for example) and the aspect ratio was not set correctly for the TV, cutting off part of the picture (and not user adjustable with the remote). This is a minor quibble though, and I recommend this facility highly.

"Awesome, awesome, except..."

John B, Middlefield, Ohio 25/09/2018

This property is very well appointed offering everything from tennis, to volleyball, to horseshoes. The pool was very swimmable , even w/an outside temp of 65 degrees, and the hot tub was large and very clean. The chairs around the pool were of the quality you normally only see at a 5-star resort. The breakfast was good, and the staff was very attentive, and helpful. Check in was great. The only exception we had is that when I requested a "non-pet" room, the clerk was honest, and said that every room has animals stay in it. She did say she would put us in a room that had the least pets stay there, but basically, animals stay throughout the entire place. There are people walking their dogs trough the lobby where breakfast is served, dog bones on the check-in counter, and dog watering dishes outside the front door. If I had to ask what the hotels focus is, it's pets. As soon as we got in the room, (I have very slight allergies), my eyes watered, and my nose began to run, and didn't stop until we left. I slept very little. The carpet is a brown tight loop type that holds the dirt, dander, and hair...until you walk across it in socks. Do yourself a favor and avoid wearing white socks, as you really don't want to see what you're walking on. I get that people have pets, I have them also, but am able to part with them long enough to travel, and have them kenneled. I have no problem with hotels being pet friendly, and having specified rooms for pets. I would have no problem with smoking rooms either (I don't smoke), if that's what people want to sleep in, but guests should have a choice. This is an awesome property with an above average staff. I only wish that pets were not prioritized over humans.

"Nice Accomodations"

haztaz69, Denver, Colorado 24/09/2018

Five of us spent one night in two rooms. This appears to be an older motel that's been nicely remodeled. Rooms were nice. Grounds are nice. Nice heated pool, and hot tub. Enjoyed sitting around the campfire at night. Nice breakfast buffet with lots of dining tables. Convenient location, free parking.

"senior vacationer"

218bobf, lincoln ne 24/09/2018

excellent location, easily accessiblelong walk to the front desk and breakfast was unexpected but nothing that could not be dealt withbreakfast nothing special but OKplenty of parking near room and

"Overpriced hotel"

Andrea D, West Des Moines, Iowa, United States 21/09/2018

Stayed two nights while attending a funeral. Choices in Glenwood were not very good. Room appeared clean until I realized the floor is what was getting our feet dirty. Not impressed by the small room or accommodation for a tourist town.

"good value for money"

Christopher S, Oakville, Canada 19/09/2018

Excellent value for money and within walking distance to downtown. Local transit stops outside the doorThe pool and spa were well kept. A very good buffet breakfast offered. I would certainly reccomendthis hotel for families or couples. Staff were friendly and helpful

"A Good Value"

JEddleman, Naples, Florida 18/09/2018

I was disappointed that I couldn't use my rewards points for this stay but pleased that, at this price point, the cost of the room is still reasonable. My daughter and I were in Room 120 which is a standard sized double queen room with an easy chair and an ottoman on the first floor near the lobby. Although not posh, the room itself was adequate for our purposes; clean, well-furnished, and the beds are comfortable. But, I have a few complaints concerning the room. For starters, the TV, which is of an appropriate size, does not have a good picture quality; it's simply not up to contemporary standards. In addition, the channel selection is limited to only a few dozen channels (two of which are HBO). Also, the sink drain is almost completely clogged. Finally, since there are few amenities to this particular room, I think they should take advantage of the empty space behind the room door to add a second suitcase rack and a second small trash can near the table/desk. Judging from the photos already posted and on the hotel website, some rooms are indeed better than others, so it would make sense to ask for one of the better (or upgraded) rooms. The swimming pool is located outdoors and heated; the hot tub is indoors near the pool - both close at 10:00 p.m. The parking lot is not very well lit but I doubt that crime is much of a problem in this neighborhood. There are small enclaves with Adirondack chairs and small fire pits where folks can sit outside to visit and there's a playground for the kiddies. The free breakfast was okay; the usual powdered eggs plus small slices of Canadian bacon (no potatoes or biscuits and gravy). It seems that the mainstay of their breakfast offerings are the three waffle irons. But, it was free - as was the parking and the wi-fi (although the signal is weak). The devil is in the details and it's the little pluses that kept me from rating this hotel at only three circles. Conversely, a little attention to some of the minuses might have resulted in an even better rating. I would have awarded three and a half circle if that had been an option, and I could have gone up or down from there. Due to the friendliness of the staff (kudos to the maintenance man who chatted for a few minutes with my daughter), I gave them the benefit of the doubt and rounded my rating up to four circles; and that's still Very Good.

"Good Value, good location, nice visit"

Cathy K, Lake Worth 17/09/2018

Centrally located in Glenwood Springs. Clean, comfortable, complete breakfast included, ample parking and free WiFi. Room was clean and comfortable with microwave and mini fridge. Sandy greeted us at the front desk and got us checked in, making sure we were comfortable and all set. She was helpful, friendly and made us feel welcome and expected.

"Not a typical 3 star"

stacy h, Minneapolis, Minnesota 16/09/2018

This place is relatively clean, it is in a great location but I'd give it more 2 star than 3. They did try to make it look a little nicer but it just doesn't have a 3 star feel. The staff at the front desk was less than friendly (borderline rude). I was feeling sick to my stomach and asked if I could have a yogurt and was told no...I even offered to pay for it and was still told no. Walls also were very thin and you could hear neighbors all hours of the night as well as traffic.

"Nice hotel to stop for the night."

WesUK-USA, Cambridge, United Kingdom 14/09/2018

Quick book on. Nice pool (did not get time to use) park out side the room was good. Large room with tv, small fridge and microwave. Comfy bed and a large bathroom / dressing area. Iron and board if needed. Stayed on first floor little noise from room above but we did go bed early and it did not keep us up. Nice clean hotel with inclusive breakfast.

"Pleasant One Night Stay"

noyouturn, Boston, Massachusetts 11/09/2018

Pleasantly surprised at the attractiveness of the grounds and hotel itself. Check-in went seamlessly and the front desk person was very helpful and friendly. Rooms were clean and of good size. Breakfast was very good and the staff was able to keep the food coming with the full house crowd. All in all, a very nice stay.

"Nice motel in Glenwood Springs, CO"

User 06/09/2018

This is a nice motel in Glenwood Springs. This motel offers comfy beds and roomy interior and well maintained. Nice breakfast area and breakfast offers many selections. Jacuzzi in a separate building.

"Recently renovated room- absolutely ideal"

PlanetByTrain, London, United Kingdom 02/09/2018

Room was modern and I think recently renovated. Comfy bed, good shower, TV etc. Locations is a short walk out of the town centre but not at all inconvenient. In fact, very handy to have a car hire place basically opposite. Other handy things were the laundry room on site. Not cheap, but better value than other options in town. Only issue with the place was the breakfast buffet- not big enough for all the people, and options were pretty rubbish- but that wasn't a problem. Th town has great options!

"Always a good stay"

cchecots, Denver, Colorado 02/09/2018

Very clean and comfortable rooms. Friendly staff with great service. Good breakfast in the mornings. They also have ample parking. Centrally located to all of the restaurants and general activities in the Glenwood area.

"Good stay in Glenwood Springs"

Susan B, Houston 30/08/2018

Very nice stay at Antlers. Nice beds with extra pillows and updated bathrooms. Close to rafting and hot springs pools. A short drive over the bridge into the main restaurant area and right off I-70 do very convenient .

"Wedding in CO"

User 29/08/2018

We stayed in Glenwood Springs for a wedding that was in Silt, Colorado. The rooms were nice and clean, and we enjoyed the table on the second floor outside the room as a great place to visit with other relatives and play cards. They really had a lovely breakfast buffet, as well as plenty of room to sit and visit. I would stay there again. I will say that nothing in Glenwood Springs is in expensive, though.

"Average motel in an overpriced town"

dmbia, Iowa 25/08/2018

While there's a plethora of lodging options in Glenwood Springs, they all seem to charge high-season resort prices year-round. Even the most modest places cost $100 - $150, The Best Western Antlers is in this category. It's not a bad motel, but there's nothing to particularly recommend it. One positive was that when I arrived by train on an extremely hot afternoon, I was able to get a room before the official check-in time. That room was clean. It seemed cramped and dark, though, and the refrigerator dripped on the carpet all through my stay. I had to let the shower run for about five minutes before I got even a hint of hot water. The bed was reasonably comfortable, and the wi-fi worked well. The breakfast was honestly disappointing. It was heavy on starch and light on protein, and the juice was badly watered down. My vacation took me to a variety of different places in Colorado, Utah, and California. Glenwood Springs was by far the most expensive of them, though there was nothing there that seemed to justify the prices. The Best Western Antlers is basically just an old ma 'n' pa hotel with a chain franchise, yet they charge more than many places in downtown Denver.

"Great place"

z69camaro, Montrose, Colorado 25/08/2018

The motel is almost like a park, very nice landscaping and styling. The room was above average, best we have had in Glenwood (two others), it was well remodeled with a huge bathroom. Was the best deal in Glenwood in my opinion and I expect it to be my place for the future..

"Great stay with 5 people"

mom31903, Boston, Massachusetts 24/08/2018

We stayed at this hotel with 2 adults and 3 teens. We were able to get a room with 3 Queen beds which gave us plenty of room. The rooms are fine...little dark with only one small window but we were not there that much. Breakfast was basic but good. Walking distance to downtown. Nice pool and hot tub.

"Good place to stay"

Don C, Johnston, Iowa 21/08/2018

Nice rooms, great working air conditioner.. Downstairs bar is nice place to have a few beers. Walking distance to downtown.. breakfast was hot and more then just microwaved eggs and bacon.. If on a motorcycle like us, ask to park in one of the front parking spots..

"Best Western Antlers, Glenwood Springs, CO"

Tina P, Greensboro, North Carolina, United States 19/08/2018

This hotel was a very good value. Stayed at this hotel twice this year. Once in March and again in August. Took my children and grandchildren to the Adventure Park and Hot Springs and this hotel is the perfect location being just around the corner from the park entrance. Both times we reserved the family room - 3queen beds, one of which is in its own separate room, so plenty of room to spread out! The kids had a great time at the swimming pool there, good size and clean. The breakfast (included with the room) was tasty and had a nice variety, everyone found something they liked. There's also a playground on site, as well as, games in a room off the lobby with a nice rock fireplace. Will stay there again when in the area.

"Great location, great staff, good pool & spa, and comfy rooms"

ATB, Louisville, Kentucky 19/08/2018

This was a refreshing stay for us when passing through on a cross-country road trip. We had three criteria for our hotels on our trip: Pet friendly, free breakfast, and hot tubs. Suffice it to say, we were not disappointed with Best Western Antlers. We got a lot more than we bargained for as well. We had no idea how close it was to shops, restaurants, and other activities. It was also just absolutely BEAUTIFUL there. Everything was clean, beds were comfy, shower was GREAT, and the staff was super friendly and helpful. We liked it so much that we are trying to get both our families to meet there sometime soon to share a whole vacation for the family. And we are recommending them all to stay at this Best Western. It was one of the more satisfying stays in any place we've ever had. Thank you to the Best Western Antlers staff and ownership. You all are doing a great job at making this place a little oasis in a little-known stop off I-70. If you're passing through this part of the country, don't hesitate to try this hotel.

"Truly feel at home here"

Pam W, Santa Barbara, California 18/08/2018

This is a pet-friendly hotel that charged $20/night for our dog, and had dog treats on the reception counter and a dog water dish outside the lobby - truly pet-friendly. There was a huge outdoor area, with pool, kids' pool, hot tub; volleyball court, horseshoes, tennis court, and a number of fire pits with comfy adirondack chairs around them. This is a great location to relax and spend some time. The rooms are very comfortable, the staff friendly and helpful.

"One night stop"

Ben-Michelle, England 04/08/2018

Antlers Inn is a two storey motel style hotel arranged over several blocks. The rooms are spacious and well furnished. The complimentary breakfast is very good. The hotel is located on the wrong side of the river to the main centre and restaurants. Walking distance over a bridge is about 15 minutes. Nothing much near the hotel but it is a quiet spot.

"Incredibly fun, clean & affordable place to stay!"

User 04/08/2018

Our family with teenagers couldn't be happier with our stay and the clean, large & nice room, pool with comfy lounge chairs to enjoy watching the sun set & mountain view, hot tub, free bikes to ride in gorgeous canyon only .5 mile away, pickle ball, sand volleyball, yummy big hot breakfast, pretty firepit sitting areas, wooden rockers in the morning, board games, and the fantastic location walking distance to many shops, restaurants & Glenwood Hot Springs. The room (we had #207 in Caribou Lodge) conveniently had way more outlets and USB ports than any other more expensive hotels, blow dryer & iron. Also available to guests for free: Wifi, laundry, computer, printer, pool towels, sports equipment & bikes. We highly recommend BW Antlers Inn we've loved 2 years in a row and our favorite Mexican restaurant ever across the street, Tequilas and inexpensively rafting on the Colorado River with Defiance Rafting Groupon or Living Social voucher. Also visit Kaleidoscoops icecream on Grand and do the Beautiful Hanging Lake hike - early, when parking is possible. When the mountains start calling, this is a VERY affordable, fun getaway to enjoy quality time together in God's beautiful creation!

"First Stop"

User 31/07/2018

This place was nice, very clean, breakfast was good, and the service was great. We got an early wakeup call because we were leaving to play golf and travel to Moab. The breakfast and in room internet was free.

"Nice Pet Friendly Hotel in Glenwood Springs!"

jkdaves, Mississippi 31/07/2018

This hotel is in a great location. You can walk everywhere in Glenwood Springs from here. Easy drive to Aspen and Snowmass. Sandy was very nice at check in and check out. Pet fee was $20 a day. Parking is free. Bikes available to rent. Pool and hot tub were nice. Guest laundry was available also. Room was just ok, kind of small. We will stay here again.

"Great Place"

User 26/07/2018

The room was clean and lodge-like. I loved the sloped ceilings and plantatiion shutters. The bed was a bit hard but the a/c worked very well for the hot summer days. We enjoyed the hot tub. We used the refrigerator and were glad to see the microwave but didn't need it. Unfortunately, we never got up in time for breakfast.

"Very Nice hotel"

Joe L, Omaha, Nebraska 23/07/2018

Good location and quiet - Nice pool and hot tub. There was no place to park while checking in. Good views of the mountain and the breakfast was adequate. Suggest breakfast hours extended on weekends - if you're paying extra for weekends, you should be able to sleep late and still get breakfast.

"Beautiful property"

zacharyn393, Grand Junction, Colorado 22/07/2018

Our family has stayed at Antlers for many occasions. It is the largest lodging property in all of Glenwood Springs, boasting amazing views, playgrounds, firepits, an outdoor heated pool and spa. Lots of space! This last trip we took was not so great, service-wise. Our oldest son is significantly handicapped, and as a result, we always request a ground floor room with a ramp attached to the building. We decided to stay in the much more expensive 3-bed suite. This was a mistake for many reasons. Firstly, the rate we paid should certainly cover the cost of housekeeping, but the floor of the bathroom was covered in muddy footprints, and there were used toilet tissue wads under the sink. We had lots of plans for our trip, and when we got back to the hotel after our first evening out, we noticed that the shower fixture was broken, and also the tub was completely inoperable. This presents huge challenges to our family in being able to bathe our oldest son. But we're seasoned travelers, and called the front desk. They assured us a maintenance person would be by the next morning to fix it. We were sure to leave the do not disturb hanger off of the door, and after returning from breakfast, we noticed nothing had been fixed. We called again, understanding how busy hotels can get. By checkout, nothing had been fixed. When we asked for a noon checkout, the manager became visibly irritated and proceeded to tell me that

"Antlers Best Western is AWESOME!!!"

Dougstay, Denver, Colorado 21/07/2018

We stay here all time when in Glenwood Speings, Colorado. They have VERY clean rooms, great staff and the place is newly remodeled with wonderful decor and ice cold air conditioning! The pool here is well maintained and clean! Antlers has a huge hot tub and you can do laundry in their laundry room located in swimming pool building.. Antlers has free bike rental, tennis ?? court, and huge lobby with computer and WiFi .. Antlers has BEST breakfast in Glenwood Springs... Seriously they have a huge breakfast with hot scrambled eggs, oatmeal, cold cereals, fresh waffles that your kids will enjoy preparing with their 3 waffle irons and fresh batter!! ???? Sausage, Canadian bacon, coffee, fresh juices, milk, tea, English muffins, danishes, toast, fresh fruit, and more!!! This is every day to, not just on weekends~ We LOVE Best Western Antlers! Best kept secret in Glenwood Speings, Co!! Best staff and management by far!! Thanks Best Western Antlers!!! ?????????? 5 out of 5 Stars!!!!

"Don't expect anything fancy"

Momofboys055, Breckenridge, Colorado 18/07/2018

Stayed 2 days here, decent location. Rooms were subpar to cleanliness, floors old and stained. Had 3 beds and the seperate room with 3rd bed had no air conditioning so still wasn't private because had to keep door open for air. Best part was pool and hot tub area. Breakfast was your typical, nothing fancy.

"Great hotel for famliy"

cfamily0f4, Omaha, Nebraska 15/07/2018

The three queen bed room was just the right size for our family. It was nice to have the extra room. The breakfast was very nice with good selection. The outside sitting areas were great to enjoy the cool evening.

"Fantastic! Highly recommend!"

NikkiG7070, San Francisco, California 15/07/2018

My sister and I visited the Antlers with our kids for a fun getaway. The Best Western Antlers far exceeded our expectations. The property is gorgeous with so many options for activities. Sand volleyball, pickle ball, bike rentals and playground all on property! Rooms were clean and quiet and the breakfast was great. While we were here we walked to the Hot Springs pool, Blue Sky Adventures and many restaurants on 7th Street. Staff members were incredibly kind and helpful. If you are planning a trip to Glenwood Springs stay at the Antlers!

"Still a solid choice in pricey town"

Rocker_rep, too far from the wild west! 14/07/2018

We really enjoy staying here on many of our 3 week outwest road trips. Many hotels are over-priced in this town. While this one isn't cheap, it's reasonable. Charming, western lodge-style grounds, with nice breakfast area including outside terrace. Pleasant staff (thanks Sandy- good to see you again) including a groundskeeper who offered to take our pic in front of the giant elk sculpture. Fire pits but not usable due to fire threat in area. Nice outdoor pool, free popcorn in lobby. Great coffee in the rooms, made in Colorado, wish I'd bought some at check out. Good mattress quality. Low water pressure in shower but doable :) All in all a solid choice in a pricey but great little town! Will definitely return.

"Great hotel"

15nickyw, Norwich, United Kingdom 13/07/2018

Friendly, helpful staff. Our room was spacious and clean. Excellent breakfast included. The hotel is within easy walking distance of restaurants and the hot springs resort. There is a pedestrian bridge over the highway so it is easy to get to the downtown area which was lovely-lots of shops and restaurants.

"Great location, wonderful heart and service"

JeannieChiliBeanie, Denver, Colorado 10/07/2018

This hotel was extremely helpful and kind when a friend recently experienced a tragedy in Glenwood. The property is peaceful and convenient even though it is close to roads and activities. The staff is great and the amenities are diverse. I will definitely stay there when back in Glenwood Springs.

"great place, they used to allow dogs"

equinelites, Denver, Colorado 09/07/2018

nice place but i think they stopped allowing dogs.nice amenities and close to walk to a lot of restaurants. I will return when they allow dogs again. nice staff, pretty OK breakfast.......I would recommend.

"Great Weekend with the kids"

User 08/07/2018

What a great weekend! We came with 5 kids under 8 (two eight month olds) and they all had a blast, there were ten people total. Great pool with tables and umbrellas. There was a smaller, shallower, pool for the 3 year old. There was always room for our group to spread out. The hotel was fully booked and you could not tell. Breakfast was good with tables big enough to hold our group with high chairs. Kids played board games in the lobby. The staff was always helpful, especially Ashley and the grounds keeper (didn't catch his name). We stayed one night with 2 queens and a 3rd queen in a separate room with a fridge and microwave and the second night had four queens with a fridge a microwave. Both rooms were very nice and the kids were able to stretch out. Picnic tables and a park for the kids to play was very helpful. We will definitely stay again.

"Consistently good"

ColoradoYankee, Fort Collins, Colorado 03/07/2018

I have stayed here a few times and always have a great stay. The staff is friendly and efficient, rooms large and very clean and comfortable, and it's just located in a beautiful and spacious part of town. All in all, a good value during the busy summer tourism season.

"Bad service"

User 02/07/2018

Its too bad they ruined our trip. They lied about my mom being able to get a senior discount, lied about having passes for the hot springs and gave no options to work with us on our trip. We flew from AZ to CO to do the train ride up to the springs, the train was running 5 hours late that day and wouldnt allow us to enjoy the day in Glenwood Springs. I called Amtrak to change the train ride they said absolutely, called BW to change the hotel reservation and they said no.... They told me to catch a bus or rent a car. I was shocked. The hotel is actually nice but the service was horrible. There is too many other hotels in the area for less money that could provide better service. Its been about a month now and BW has yet offered anything to resolve our bad experience.

"This isn't your Mom's Best Western"

User 28/06/2018

Think 70's swank and charm with all the modern updates and amenities. Modern rooms, even a room with 3 queen beds. Such an awesome family vibe. Everything was extremely clean, even the parking lot. Location in Glenwood was perfect without feeling like you were in the middle of everything. It felt very private and secure. All of the hotel staff was exceptionally friendly and helpful, the kids loved how helpful even the “head chef” was with their waffles. The ONLY thing missing was a bar, but this hotel/motel is within walking distance of a Brewhouse, Glenwood Hot Springs, restaurants, shopping and the Adventure Park. We plan to visit Glenwood Springs again and we definitely look forward to coming back.

"“Perfect on the go hotel”"

Oceanwaves108, Nashville TN 27/06/2018

This hotel was a lot nicer than online which is rare. It's like a resort. Perfect for your family,they have a hot tub that can fit about 20-25 people, it has a heated kiddy pool, and heated pool. Off the pool area is a nice laundry mat with ice and snacks. The only downside is you do have to walk a ways depending on where your staying. There are separate buildings but all very nice. The rooms are very nice and better than the last Hampton I stayed at. They have a fridge and microwave. The air conditioning is state of the arc and I was very impressed with the room layout. The only thing that seems to be a problem is the WiFi, it isn't the best and doesn't seem to connect,also the lighting near the bathroom is very dim. But I would recommend staying here to anyone with a family passing through Glenwood Springs.

"Best Western Antlers typical tourist trap."

User 24/06/2018

Quoted a price of 149ish in June tourist time weekend... at the end of the phone call I asked the total after tax almost 200 for one night. I took it because I was just passing through town really. They took advantage whatever mo harm done. Below average type place though. Glenwood Springs is kinda a dump in itself but I think if I looked hard enough I could find something better. Something with a kitchenette. Bottom line is I really didn't like the way they jack people around with the prices. Next time I'll go somewhere else and negotiate the price better. Or figure out a way to book online cheaper.

"stayed for 6 nights"

havealredy10, Beverly Massachusetts 21/06/2018

we were in glenwood springs for the graduation of our niece The hotel was comfortable. Staff helpful. room was good size and had been recently renovated. The hotel is within walking distance of many venues. would stay here again... The buffet breakfast was good, but could use some changes daily. Bacon would be nice! We had beautiful weather, and made use of the pool daily.

"Large room, nice pool, good breakfast"

Marilyn S, Conifer, Colorado 19/06/2018

The room was spacious and quiet. We were on the second floor. There are no elevators, so make sure you can walk the stairs with your luggage. The breakfast buffet had a good choice of food including make-your-own waffles and eggs. My granddaughter really enjoyed the pool and small playground. There were lots of other kids, which was a plus for us.

"Hot Then Cold"

William S, Wylie, Texas, United States 19/06/2018

The rooms are spacious and yet the location is terrific. What's the deal with towels? Small - tiny even, cheap, and scratchy. They need to either elevate the amenities or lower the price because the hotel is showing his age. The water in the shower would one minute be perfect, then would scald you, or turn cold instantly. The gap under the front door needs fixed.

"Within walking distance to downtown"

balaczar, New Milford, Connecticut 06/06/2018

Just stayed one night, hoping to go to Hanging Lake in the morning. Hotel is within walking distance of shopping and restaurants. Check in staff was very friendly and gave us a map. The morning staff and the lady taking care of the breakfast were not as friendly or nice. I think the hotel was a bit pricey as we stayed in 5 different hotels in CO and this was our most expensive. Recommendation to request a room on first floor, there wasn't an elevator and we had to carry our bags. Hotel was clean.

"Never again"

eallen882018, Denver, Colorado 05/06/2018

Way over priced & will not be back! Your business is not appreciated. Management & some of the staff will make you feel like your bothering them. Billing problems that they will not fix. Even miss led the corporate office. If you your looking to support business that are run with integrity & character this is not the place.

"Overnight Stay"

LilMonkeysTravel, Colorado Springs, Colorado 29/05/2018

Hotel is near shopping and dining and a good walking distance to the Glenwood Hot Springs. Our stay was only overnight but it was a spacious room for the 4 of us. It had a mini fridge a microwave and a 2 seat table. Since our room was near the road, it was a bit noisy through the night and morning. Breakfast is your typical continental hot breakfast and there were available seating the time we visited. We enjoyed the blueberry waffles. Our only complaint is that they did not have additional towels, we were told they would have some available in the morning. The cable line up could be better, it was very limited and there were no available channels for the younger kiddoes. This hotel could be great for an overnight stay for the price

"Nice stay on our way home"

moodblu, West Valley City, Utah 29/05/2018

We stayed over night at the Best Western Antlers hotel in Glenwood Springs on our way home from Rocky Mountain National Park. It was a nice hotel, the room was comfortable and well taken care of. The grounds were nice, and the surroundings were beautiful. It was within walking distance of restaurants, so we had not trouble finding a place for our supper. We had an adequate breakfast at the hotel.

"Property is priced as high end, but it's not"

mbear80503, Niwot, Colorado 23/05/2018

I have always been a fan of the BW Antlers, the rooms are spacious and yet cozy and the location is terrific. But still.. what's the deal with towels? Small - tiny even, cheap, and scratchy, totally used up. For the money, it feels like they're scrimping on something that everyone uses. We were in Glenwood Springs for one night, and decided to come back to again, but we opted out of the Antlers. The value just isn't there any more. They need to either elevate the amenities or lower the price.

"Good location, a bit over priced."

Ron E, Camarillo 19/05/2018

My wife and I stayed here May 13th. Comfortable stay. Not too busy, probably do to price. The 2 queen bed room was on ground floor as requested. We travel with a small dog. Fridge and microwave in the room. Its a large property with multiple buildings, some of which are under renovation, but being a weekend, we didn't have any disturbances.

"Beautiful Hotel"

User 17/05/2018

Very nice hotel near Hot Springs. Rooms very clean and comfortable bed. Friendly staff. Good breakfast and had a variety of breakfast items. Good location. Walking distances to pool and restaurants and downtown shops.

"Very enjoyable stay"

User 13/05/2018

We recently stayed at this hotel on our way back from a mini-vacation in Moab. The room was large, had a very comfortable king-sized bed, and very nice shower. The breakfast was delicious and the breakfast hostess was very friendly and efficient. The location was very good and close to downtown and the hot springs. Overall, the property was very well maintained and we will definitely stay again if the opportunity arises. They are currently remodeling some portions of the property but we stayed on a Saturday night and thus there was no work going on.

"Can't recommed"

dunesgal, chicago 07/05/2018

Appeared to have been nice hotel at one time, but not being well maintained. Mattress was lumpy and uncomfortable. Shower temperature varied during each shower, and there were earwig bugs found in the bathroom. A very small refrigerator was directly on the floor so the door dragged the carpet when opened and closed. The refrigerator had not been cleaned. It was a distance from room to lobby breakfast buffet, which was nice with friendly staff at the reception desk. It's shame, but this placed lost its appeal.

"A convenient and comfortable place"

20vilma, Denver, Colorado 04/05/2018

Hotel is undergoing renovations in some sections, but we did not spend much time in the hotel and did not experience any inconvenience. Maybe partly because we were staying over the weekend. Beds and bedding were comfortable. There was a fridge and microwave in the room. Two queen room upstairs in Moose Lodge was very spacious, tall and beautiful wood beam ceiling. There are multiple buildings, call to ask which ones you may prefer. A good view of and a short walk to the gondola. A rather short walk to the Glenwood Springs. We also walked to the other side of the highway/river to downtown for food and walks. Nice trees/flowers outside. Breakfast had a variety of items. Kids (5 and 7 year olds) had a blast and rated it 9.9 :). The pool was closed and we did not use the hot tub. Although we paid a discount rate by booking via Expedia, the standard rate of $150+tax seemed a bit high for this hotel for this time of the year. At this rate, I would expect thick towels and better bed linen. It worked for us very well though. The only other good alternative large hotel we saw in town was Hotel Denver. There may be some good small places on the river bank.

"Nice place"

MilehighCody, Denver 04/05/2018

I thought this was more worth my money than staying at the Hotel Denver. Rooms were much nicer and newer and it has a pool and hot tub. Plus the room has a fridge, you can park close to your room, and you get a decent breakfast.

"Great Location/Comfortable rooms"

User 29/04/2018

I really like the location. It is conveniently located to Iron Mountain Hot Springs, and Glenwood Adventure Park. You can easily walk over the bridge into town. The breakfast has many great choices. I thought it was a bit pricey for the time of year. I had checked earlier in the week, and the room was $96.25, by the time I made the actual reservation on Thursday, it doubled. Seemed bizarre for that time frame. I inquired at the desk about this, but they said they were heading to peak season.

"Great Remodel"

User 23/04/2018

Stayed in freshly updated room. Poll area also redone. They are remodeling one building at a time. New and tile woodwork is very nice, especially the hot tub room. Have used this hotel for over 25 years and it is really nice with great staff.

"Great hotel for the price better than most the options around Glenwood"

43sport, Morrison, Colorado 20/04/2018

This hotel is one of the best in Glenwood. While some of the others are getting run down the staff and owners at this hotel are making improvements to make the hotel better. This is my first choice especially for a summer stay in Glenwood

"Great breakfast, great views, dated rooms."

HRLob, London, United Kingdom 13/04/2018

The hotel is on the main road, which gives it an exposed feel, but does mean that the views are stunning. There were renovations going on, which we weren't forewarned about, which was annoying, but the noise levels were not an issue. The room was spacious, but dated and dark. There was also a large bug on my bed when I arrived, but I did not see any other bugs during the rest of my stay. When we arrived we enquired about the hanging lake trail. The staff member we asked knew very little about it. The taxi companies as well as staff at the hotel discouraged us from doing the trail, so we decided not to go. We now regret this decision. If you want to do the trail rent a car! We had very large suitcases as we had been travelling to various destinations, however when we arrived we were not helped with our bags, there was no lift and we had to go up 2 flights of stairs. We were also not provided with the code for the wifi, so had to call the reception. The wifi connection was awful and would stop working every couple of minutes. Sandy was an incredibly helpful and friendly staff member. We really valued her insight. The breakfast was also fantastic, as it offered a bit of everything you could wish for. The hotel is good value for money.

"Good location, average hotel"

COkat365, Boulder, Colorado 03/04/2018

We stayed here two nights, on the way to UT and on the way back. Room was decently clean, but not the best. Mattresses were horrible. Though we were told they are slowly renovating so let's hope they get new ones. Water pressure is nonexistent, lowest of just about any hotel we've stayed in. We were there in the winter so can't speak about pools, etc. And, we did not have the continental breakfast. Staff was friendly. If you need something, though, you will have to go get it yourself, they bring nothing to the room (we needed additional towels). Located a very short walk to the gondola in Glenwood. Walk into old town main street or the hot springs is a bit longer but doable, though through heavy traffic areas.

"Very nice and rustic feel"

EarthyNP, Denver, Colorado 02/04/2018

From the start, it was an easy check in and stay. Located in a residential area and surrounded by beautiful trees. The room was spotless with contemporary decor. Nice playground for kids. Very quiet and safe. Breakfast was quite a bit more than continental as advertised. It was substantial and fresh. Coffee very good. Quick walk over to hot springs and downtown. Wonderfully friendly and competent staff. Added bonus: great yard for dog walking. Will stay here again.

"Hammock bed and beach ball pillows."

User 24/03/2018

Sleep on a hammock and rest your head on a beach ball. Albeit, this property is undergoing renovations that was not the case with the room we recieved, second floor of the Moose Lodge. I could literally feel the springs in the mattress that I am pretty sure was manufactured sometime during the Nixon administration. Also those cutesy little half pillows were all way too large for any normal person's comfort. Like trying to rest your head on a beach ball. The furnace was so noisy as it cycled on and off I eventually had to turn it off after being woke up by it three or four times, later got woke up by our neighbors coming home from the bar about 1 a.m. The room was tired, the shower water temp required constant adjusting as it was unable to maintain a constant temp, and the vanity sink took a long time to drain. Upside, check in was quick and pleasant. Breakfast presented a nice display of the usual carbs and sugar as well as eggs and sausage. Plenty of seating room for breakfast and a decent cup of coffee.

"Very good but slow internet "

Babs666, Dallas, Texas 15/03/2018

Overall this place is great; beds comfortable, rooms clean, location fantastic, hot tub very pleasant, and breakfast adequate. My only comment is that the WiFi is quite slow and I wasn't able to watch Netflix (which is not a huge problem but some people may need fast internet for work reasons). I would stay here again.

"nice stay"

travelfamily345, ny 04/03/2018

convenient location, close to everything, decent breakfast , clean rooms, quite, all staff is welcoming and very helpful, plenty of parking available, room is big , one of the buildings was closed for renovation,

"Good for overnight stay"

Letitia W, Aberdeen, Maryland 03/03/2018

Staff was courteous and helpful. Hotel is in the process of renovating and we were given an older room. Chairs and walls were worn. I recommend it is enough for overnight. Breakfast was decent. View is great.

"30 years plus!"

User 27/02/2018

I have been going to Antlers Best Western for many years and it keeps getting better and better. The improvements to the motel are nice but the staff makes the over all experience memorable. Sandy at the front desk was so welcoming and made me feel happy to be returning! Looking forward to the next visit!

"Back again!"

Jess F, Boulder, Colorado 23/02/2018

The accommodations at this hotel are consistently great. Sandy at the front desk was very helpful, attentive and welcoming. Unfortunately I cannot say the same for the man on the evening shift. When I inquired where I could get some ice, he pointed towards the back of the lobby and said the machine was just past the swinging doors. The room was pitch black and I couldn't believe it when he didn't bother to turn on the light for me. On a brighter note, when I brought my bucket down the following morning, Sandy was more than happy to fill it up for me. Attitude is everything in hospitality!

"Constant improvement"

Bill C, Fort Myers Beach, Florida 19/01/2018

I've been to the Antlers Hotel about six times. It was really good the first time. New owners bought it, and are constantly upgrading everything; the free breakfast, new pool, new year round hot tub that is large, comfortable, and so easily available, great employees, improving the grounds with great private outdoor fire places with chairs. And, they are remodeling every single hotel room at a very high quality level. Plus the dining area has been expanded and upgraded. And, last but not least, the prices are very affordable. The location is very close to two different hot springs locations, and to downtown Glenwood that has great restaurants.

"Hot Springs"

Shelley N, Green Bay, Wisconsin 09/01/2018

Awesome rooms and great customer service. I always enjoy the great breakfast at Best Western hotels. The staff was super friendly. The view of the mountains was spectacular! I will stay there again when visiting my family!

"Night clerk needs a remodel too"

patrick b, Aurora, Colorado 05/01/2018

This place was ok for most things needed on our short trip to Glenwood springs. Good sized room(we had three queen beds), fridge, microwave and tv's. Breakfast was pretty standard and when they say it stops at 9:30 am they mean it! Doesn't matter that people are still there eating. Anyway, this review is more about the lack of help we got from the front desk at night. He was lethargic and not friendly at all. We had to get a few extra things for our room and it was like pulling teeth. At one point I needed a box of Kleenex and he said he wasn't able to get into the housecleaning closet so I had to take a box from the lobby. It may seem trivial but service really sets businesses apart these days so they need to update their staff 's attitudes while they are busy updating their decor.

"Skip this one for a while"

Marcus B, Longmont, Colorado 03/01/2018

You are greeted in your room with printed blather from the GM that they are remodeling so be patient. I imagine when they replace the plumbing, beds, lighting and furnishings it will be fine. I certainly hope they remove the red ants that were in our room.

"A good place for quality service and food"

azlevans, Prescott, Arizona 03/01/2018

Very clean and pleasant. Rooms were comfortable with good beds. The breakfast was more than adequate. It is a close walk to the downtown area and the hot springs pool. Roms include a microwave so leftovers from resturants can be heated.


stevenrF787NG, Loveland, United States 02/01/2018

We always stay at this hotel when we come to Glenwood Springs. It's just a couple of minutes drive from the Hot Springs Pool so very convenient. The hotel setting is very nice, rooms are warm and inviting. Breakfast is the usual fare, but fresh.

"Antlers Best Western"

User 02/01/2018

Always a good place to stay when we go to Glenwood Springs. Breakfast was good and employees were friendly. Room needed some upgrades such as a new mattress and the sink was cracked. It was quiet and clean. The hot tub is always working! We have stayed there before and will stay again. Looks as though they are upgrading one building and maybe the rest in the future. Downtown is within walking distance as is other restaurants.

"Spacious room, large bathroom, lots of counter space."

Ivy_from_Colorado, Littleton, Colorado 28/12/2017

Spacious king bed room with large bathroom having 2 sinks with lots of counter space. Easy to walk to downtown Glenwood Springs, easy drive to Iron Horse hot springs. Decent breakfast. Room clean and no deodorant smell. We travel with 2 small dogs and last hotel in pricey Aspen had nasty deodorant smell. Good to know this was clean and not nasty smelling. Dogs don't necessarily make a mess just because they walk on all 4s. Some peoples shoes track in disgusting stuff to homes.

"Great visit"

John S, Hailey, United States 04/12/2017

Wonderful facility. Great staff. Convenient location. I'll be back! I travel extensively for a living. This location was particularly chosen due to its location near the hot springs and related attractions. Best Western is always a first choice for me whenever availability exists. This location ranks very high on my list.

"Nice Hotel Near Hot Springs"

Kipyo H, Denver, United States 26/11/2017

Very good location to the Hot Springs, Walking distance to Hot Springs. The hotel itself was not that clean or comfortable. I heard a lot of noises from outside and other units. Breakfast was average, nothing special.

"Nice room, noisy neighbors, sub par breakfast"

caseyp279, Glenwood, United States 19/11/2017

The room was lovely and the staff is kind. Noise from our neighbors kept my partner up late on our one night to getaway from home and children ran past our room early waking us up. Limited tv channels and breakfast was a tad disappointing as there were not enough choices and the quality was not very good.

"Excellent location and setting"

Bob A, Pasadena, California 18/11/2017

Thought this motel was well-located within Glenwood Springs, an easy 10-15 minute walk into the downtown area. Thought its physical layout was excellent, too. Offer free use of bicycles. Andrew was an outstanding check-in employee (and Aly, too). However, there were many minor annoyances, one of which was an excellent TV in the reception area but lousy TV in the rooms. There was no refrigerator or microwave in the room. There was no refrigerator or microwave in the room. The room looked a little worn, overdue for remodeling. Consequently for me the room was a poor value or put another way, overpriced at $140 for a night's stay.

"BW Antlers - Always a Treat!"

zacharyn393, Grand Junction, Colorado 14/11/2017

This was our third stay at Antlers in Glenwood Springs. The hotel grounds are beautifully kept and fit in well with the surroundings. Lots and lots of outdoor community spaces including BBQ pits, playgrounds, and horseshoes. Staff are all wonderful, from housekeeping to breakfast attendants to front desk - everyone is exceedingly pleasant and fun. Glenwood Springs is small but bustling, and Antlers has the best location - close to everything. Breakfast is typical hot breakfast, but the the lobby and dining area are nicely decorated and cozy, with ample seating and even an 8+ person round table under an iron chandelier. We've never stepped foot in the pool or hot tub, as there are more than a dozen hot springs resorts and natural unimproved springs within 2 to 45 minutes drive of the hotel. You can't beat the price for the quality and care in a resort town, especially give its proximity to Aspen.

"Lots of recent improvements!"

User 13/11/2017

We have stayed at Best Western Antlers for years and while it was always OK we were never really impressed. Staff has always been friendly and professional. Our recent stay was a very pleasant surprise as the rooms, lobby, grounds have all been upgraded and they have added two new fire pits on property. Thanks Antlers, we will be coming to stay more often.

"Use of BW points"

G6256XEgaryj, Denver, Colorado 03/11/2017

Not allowed to use BW points after being told I could. Called directly to the hotel to book the trip, was told I would get 1 of 2 days free when I arrived. Called back twice before I arrived & was told I could do this. Manager advised I cannot do this after I arrived.

"Drug Dealing Outside Our Room All Night"

Q5301FTstephenb, Rockledge, United States 31/10/2017

Thus hotel had only a few people staying at it the night we were there. The staff decided to put everyone side by side by side instead of spacing us out. The 2 girls in the room next to our room were up all night partying and selling drugs from their car. We called the front desk to report this at 11:00 and again at 1:30am and It was at 3:30 am that we FINALLY got the front desk to call the police. Terrible experience.....You plan your vacation all year and to have a night like this is unacceptable! The A/C was so loud that you had to turn up the volume on the T.V. every time the A/C came on. Then, when it shut off, the T.V. was blaring so loud that you had to turn the volume back down. The T.V. was so old that the picture was fuzzy on every channel....We would not stay at this hotel again even if the room was free.....

"Staff not Friendly"

User 30/10/2017

The microwave was broken and a light. They fixed them. The wifi was not working so the front desk clerk asked me to call the wifi service number on the card. It turned out I had to spend a half-hour reading IP and routing numbers to the wifi service provider. The clerk said they had to reboot the wifi for the whole property. Why didn't the hotel handle it? Why was that my job? When I asked the front desk clerk for an explanation, she suggested I leave a message with the property manager. I did, it has been 6 days and I have not heard back. I called and spoke to them twice. They suggested I leave another message. Today, I called and the front desk person said there was nothing she could do.

"The Best"

jbConifer, Conifer, Colorado 27/10/2017

Great location even for walking to shops, restaurants, & fun. Clean room, comfort beds. Staff very helpful with directions & info on sights to see. Hotel has great amenities such as hot tub, pools, bicycles, fire pits, laundry, great full breakfast. We will be back.

"Adequate lodging for the price. Great hot breakfast."

Diane R, Fort Collins, CO, United States 25/10/2017

The guest room was adequate. Relatively clean and well kept. Shower head was not working properly, but we reported that at checkout and the clerk was very receptive. Great hot breakfast including lots of variety. One minor annoyance: bath towels were barely adequate size for drying off.


johntY9717ON, Monument, CO, United States 24/10/2017

Restful lodging in beautiful location. Staff friendly and helpful. Indoor sauna pool relaxing in the evening. Within walking distance of the Hot Springs as well as shopping and restaurants. Rooms always clean. Breakfast in morning decent and available during reasonable hours.

"Antlers still one of the better properties in Glenwood Springs"

trip612, Denver, Colorado 14/10/2017

After having stayed at Best Western Antlers every now and then for forty years, I have to admit that it still offers some of the better lodging in Glenwood Springs. The old owners always cared for their travel guests and were courteous and helpful. The new owners who do a good job, have turned over Antlers to a management company which is efficient but lacks that old world family gemutlichkeit(warmth). For example, if you want a certain room, it isn't available. But, the grounds are nice. The pool always warm and wonderful. Antlers is locateds close to the main pool. Rooms are relatively nice with a old rustic look made of mountain logs. A big pricey.

"reasonably priced hotel"

I107QWpaulg, Golden, Colorado 12/10/2017

We were on the road for over 12 hours and needed to find a familiar place to stay. Since we have stayed at the Antlers Hotel before, we stopped and were able to rent a room for the night. The room was clean, good bed, etc. Breakfast was also good, well presented and a big clean eating area. We have stayed at the Antlers before, and more than likely will stay again when in Glenwood Springs.

"Great place"

debbiekI7343MT, Bellflower, California 08/10/2017

Antlers was a great place! Rooms were clean and well decorated with all the amenities one could ask for. Nice breakfast. Comfortable beds and great pillows. Lots of restaurants within walking distance. Construction work made it hard to get to the Antlers, but worth it.

"a bit disappointed"

cruisingsenior, Colorado Springs, Colorado 08/10/2017

quality of furnishings about average; no refrig or microwave; sterile; staff were very helpful; lack of enough rooms for the disabled; not very disabled friendly; chilly walk to hottub; doors wide open.

"Value for the location was GREAT!"

Jeremy B, Brigham City, Utah 08/10/2017

The hotel was fairly clean and seemed well maintained. I did enjoy the several "fire pits" around the property. This property has more of a "Condo" type feel than a hotel. The service we received could only be described as excellent or better. Every interaction we had with any staff member was indeed quite pleasant. The were all very helpful and seemed to have genuine concern if they could offer assistance with anything. Thank you for the superior service!

"Overpriced and Disappointing "

User 07/10/2017

On arrival we received a very friendly greeting and welcome at check-in, a good start to our 2 night stay, and were assigned a ground floor room with parking right outside our door. Very handy for unloading the car. Good sized room with TV, coffee maker, iron and ironing board. Disappointingly, no fridge or microwave. Very comfortable bed with lots of pillows. An extra blanket was provided on request. Excellent wifi reception. Very effective heater/aircon. Very small cold bathroom. Good shower, excellent water pressure and plenty of hot water. 2nd light switch in bathroom controls a heating bulb in the ceiling. It took us until day 2 to find this heater. Towels smaller than usual and rather thin. Breakfast was disappointing. We were advised there would be bacon and my husband was looking forward to a few delicious rashers of bacon and scrambled eggs. The bacon was actually a thin sliced 3 inch circle of pressed bacon/ham? Housekeeping did not service our room - another disappointment, although fresh towels were readily provided on request at reception. Overall, with no fridge, no microwave and no housekeeping service I felt this hotel was overpriced and not up to the usual standard we have come to expect from Best Western. We would not stay again.

"Good base in Glenwood"

AScotsmanAbroad, Scotland 05/10/2017

This made a good base for our stay in Glenwood – and being on the north side of the river during the construction work on the new bridge was a huge bonus, believe us! It's walking distance to the Springs, Vapor Caves, Iron Springs, Gondola, restaurants and shops, as well as handy for the bike path. The room was a good size, and clean, but they could really do with investing in new towels – these were the smallest and thinnest we've encountered on our trips. The pool and fire pit areas were good too. The breakfast was OK, but nothing special (fresh fruit would be nice), while the bin lorry/garbage truck came around at 3.30am one morning, which we could have done without too. Overall, a good stay, and we'd go back.

"Poor customer service"

Fiona K, Hemel Hempstead, United Kingdom 04/10/2017

Stayed one night in September 2017. A problem with the water supply meant there was no water in the morning when we checked out in the south side of the property. We were unable to flush the toilet, brush our teeth or take a shower. The staff on the front desk could not have cared less and were extremely uncommunicative. Having subsequently tried to express our disappointment privately to the General Manager, we've received no response a week later. While we appreciate sometimes these things happen and are beyond the control of hotel staff, the attitude and concern for minimising the impact on hotel guests is not. They do not seem to have any regard for their guests at all.

"Excellent property"

User 02/10/2017

Very comfortable rooms, lobby, breakfast area, outside fire pit (!!!!) with plenty of chairs for our group. Nice large meeting area that we used in the evening. Very helpful staff members. Nice pool area. Will definitely be back.

"Good for One Night"

norman28, Stockton-on-Tees, United Kingdom 26/09/2017

We arrived at the hotel and were met by a very friendly and helpful receptionist. We requested rooms in a quiet location and we were given room 107 in the Caribou block which seemed great....quiet corner opposite the pool.???? The hotel is basically similar to Motel accommodation split between, I think, 4 blocks. Each block has two levels and the entrance to your room is directly from outside. The room itself and the bathroom could not be faulted as there was ample space and both rooms were spotlessly clean. The room had a good tv and A/C but did not have either a fridge or microwave oven. The plumbing system is very noisy or was in our room and next to the room there was a service room for the staff which was very noisy although not during the sleeping hours. The single king size bed was very comfortable and had great pillows. There were also plenty of lights in the room. There is an outside heated pool for adults a a smaller pool for kids together with a covered hot tub and lots of space to relax on the sun beds. There are a few dining places very close to the hotel and the Mexican right across the street is excellent. We were told by the receptionist that a 15 min walk across the river footbridge would take us to some very good restaurants but we did not test her knowledge as we were tired from our long journey. Driving to the restaurants was a major problem due to the major roadworks on the traffic was closed off! Breakfast is served and was the usual American style hotel breakfast. All in all a good place to stay one or two nights!

"Very average motel."

colleens924, Pittsburgh, Pennsylvania 25/09/2017

Personal pet peeve. If I book a room for 4 people, I expect 4 towels in the bathroom. There were not, and when I made a trip to the office, they gave me pool towels. The outlets were very loose, whatever was plugged in kept falling out. Wi-fi was spotty, as was the hot water. On the plus side, very nice bathroom area with 2 sinks, one in the bathroom and 1 outside. Very helpful with 3 people doing hair and make up.

"Easy access to everything - walking distance"

A6889XQandrean, Lakewood, United States 23/09/2017

Its a nice clean little place away from the Grand Ave construction. Across the street from Iron Mountain Hot Springs - maybe a 1/4 mile if that. Breakfast was a nice treat, didn't expect that. Eggs, ham, breads, fruit and yogurt with coffee/juice. Just enough to get into the day. Great staff and guests. Very friendly town and I fully relaxed. Mission accomplished.

"Just ok"

User 22/09/2017

On first glance we were very pleased. Friendly receptionist, great rustic atmosphere and nots of grounds with activities for families if you wanted to use them. We stayed in a king room and my parents in a queen. Both were well appointed, spacious and clean with comfy beds. Where it loses points is the noise. I get that whenever you stay at a motel/hotel that you can get inconsiderate guests, however that was not the case here - simply put we felt like we were sleeping in a tent! We could hear our neighbour cough, blow his nose and even pee! It's like the bathrooms were communal. EVERY sound expelled in them could be heard clear as day. Not to mention the fact that a truck turned up at 3:20am to empty all the glass and rubbish! I was hopeful for breakfast, but again it was just ok. This is the 8th hotel so far on our trip and by far the worst. Even when we stayed in a lodge on main road we had a better nights rest.

"Enjoy your stay"

G1627VMlindab, Tucson, United States 22/09/2017

Great hotel with clean, comfortable, quiet room, ample variety at breakfast, very helpful staff, and a great location within walking distance to restaurants and shops. The wi-fi was fast and easy to access. Wish we could have stayed longer!

"Beautiful and comfortable"

reynolds47, Santa Fe, New Mexico 21/09/2017

Very close to Adventure Park, and lovely rooms (we were in a double-queen room in the building closest to the road, and still didn't hear anything.) The grounds alone are worth the price. But the breakfast was wonderful!

"Good room and a cheaper alternative to Aspen"

Yankee33, Dunkirk, New York 20/09/2017

We wanted to tour Aspen and opted for the 50 mile ride from Glenwood Springs to Aspen. This hotel is very nice with spacious rooms, a good shower, comfy bed and easy check-in and check-out. Breakfast is typical of all Best Westerns. Construction in Glenwood Springs made it difficult to get around.

"Very Nice Place"

Andrew S, Colorado Springs, United States 18/09/2017

Beautiful, Park like Grounds. Up to date Rooms with retro Motor Inn feel- Just fells like Vacation, even if you have to work. Rooms are very quite, easily within walking distance to the Hot Spring and Downtown.

"Nice place to land in a cute town!"

Denise M, South Jordan, United States 15/09/2017

We didn't know anything about Glenwood Springs when we chose to stay there on a road trip through Colorado, but we enjoyed the Best Western Antlers enough that we made it a point to go back there later in our trip. Good breakfast, friendly staff, mediocre beds.

"Nice breakfast"

James S, Colorado Springs, CO 13/09/2017

This motel was very clean and the staff was helpful about explaining how to get to the Spa of the Rockies, which was part of our reason for staying in Glenwood Springs. In addition to the regular breakfast items found at many hotels, Canadian bacon and scrambled eggs were provided. Both items were hot and a nice addition to the selection. Noise from the road and train were noticeable.

"Trip to Glenwood Springs"

User 12/09/2017

This hotel is very cozy and rustic in appearance. The staff are extremely professional, helpful and pleasant. Everyone we encountered greeted us hello and smiled. Each "building" had cute names like "Moose Lodge", Elk, Carabou, etc. We will definitely stay here again on our next trip next summer.

"Best Western"

mariobP3840KM, Orlando, United States 11/09/2017

This was just another very good experience with BW hotels. they seem to always have clean rooms, comfortable beds (good for my back) and the breakfast was hot, good and plentiful. I did not have to wait for anything. Staff was helpful and directed us to some good day hiking trails.

"Great Place to Stay"

MMR94, Thornton, Colorado 10/09/2017

I don't generally stay in motels. However, I made the reservation the same day as my stay, so there wasn't much availability. It turns out, the Antlers is a great place to stay and will be where I stay for all future trips to Glenwood. I loved the landscaping and the cozy outdoor places to relax on the log furniture. The free breakfast was great and had a lot of selection and plenty of tables for everyone. The room was clean and comfortable and had a mini fridge and microwave. Ample parking was available right outside our room. There was a pool and hot tub and they even had a fleet of bicycles that I assume are for guest use, which would be very convenient during the bridge detour. Downtown, the hot springs, many restaurants, and the tram are all in walking distance.

"Pleasant stay at Antlers in Glenwood Springs"

Rochelle R, Broomfield, Colorado 09/09/2017

Good location and beautiful grounds. Full breakfast was complimentary. They have bikes that you can borrow at no charge, too. Nice pool and indoor/outdoor hot tub. Convenient to adventure park and iron mountain hot springs. Quiet at night and we slept very well - comfortable king size bed.

"Perfect Hotel for Families"

Christina E, Denver, Colorado 05/09/2017

I stayed here with my almost 3 year old and could not have asked for a better family-friendly hotel! They have a little playground that my daughter loved to visit in the cool mornings and again in the evenings. Their pools are the best I've ever seen for children--a larger 3-5 foot deep pool for bigger kids, a little 2 foot deep pool for young kids, and a very large 3 foot deep hot tub with a bench that goes all the way around it. My daughter was in HEAVEN! Standard continental breakfast with sprinkles and chocolate chips to put on waffles sealed the deal for her. Our room was comfy enough, though they market it as a 2 queen room when in reality the beds are not queens but doubles. My only complaint is the antiquated bath tubs that are both difficult to remember how to turn on and off and sensitive to the water use in the room nearby, meaning the water will suddenly turn scalding hot if a neighbor flushes their toilet. Not safe for a 2 year old, that's for sure! As I don't trust the cleanliness of hotel bathtubs (particularly given the fact that someone else's hair started floating around the tub when I turned the water on), showers were the only choice and there were multiple times that I had to stand in front of my daughter to shield her from the temperature extremes. Aside from that, I would definitely stay here again! It's an easy walking distance from downtown where there are tons of shops and restaurants, the hot springs, and the Adventure Park. There IS a ton of construction going on in the town right now that makes it mildly difficult to get around but it's not terrible. (And of course that's no fault of the hotel. Just a heads up!) Would absolutely recommend the Best Western Antlers!

"Convenient well managed motel"

User 03/09/2017

Larger motel, centrally located and convenient to hot springs pool. Rooms and facilities are clean and well kept. Breakfast had many hot options and family entertainment facilities are available, as well as some nice outdoor sitting areas.

"Nostalgic stay"

Allen M, Dallas, Texas 02/09/2017

A busy travel time the first week in August and Glenwood Springs was going to be our stopping place for the night. At the peak of the travel season, it wasn't a "bargain." But this was our choice and we were happy with it. To me, it has a nostalgic feel about it, like a hotel during a youthful ski trip or a summer vacation. The buildings are spread out and it was nice and quiet. It is basically an old motor hotel that is well maintained. The rooms are old, but the upkeep is good and our room was very clean. The reception area and breakfast area interiors have been refreshed and are nicely appointed in a "lodge" style. Reception desk person was very friendly. Our room had a nice view across town to the mountains beyond. I didn't like the small "half size" pillows, but that's the only negative thing I remember. Nice large mini-refrigerator with a small freezer compartment for refreshing my cold packs. I like having the sink and vanity outside of the bathroom. Makes it easier to share the space. In this case there was a second sink in the bathroom, too! Breakfast was a nice spread and they even opened it up a little early before 6 am. We would stay here again.

"Would stay here again"

James J, Bailey, Colorado 31/08/2017

Saw bad reviews for front desk. My experience was just the opposite. We rolled in at 2pm and figured I would just enjoy their pool until check in. I asked a few questions for eating, directions for other events and he fixed me up. Then said he had a room ready. We checked in, went and ate and came back and enjoyed the pool. This place inside and out was very clean and well kept. The breakfast was real good for the typical hotel continental breakfast. Real scrambled eggs, link sausage, ham and all the other extras. They had a gentleman working the large breakfast area and he stayed dead on top of everything. He also makes the coffee and this was the best hotel coffee I have ever had. And I am a coffeeholic. Could not find much wrong and what I did was just my personal quirks. Which amount to about nothing and some nonsense on my part. Nice stay and thank you!!


Ronald W, fresno, calif, United States 30/08/2017

Grounds are nice. " New wing" is decades old. Beds were good. Upstairs Room was quiet. Overpriced. Better deal to stay at Hot Springs Lodge which includes the Hot Springs. Some mold in tub. Trash on sidewalk; sidewalk needs powerwash. We question the high reviews.

"Good place for the price"

katressas, Parker, United States 29/08/2017

Rooms are clean and the bed was comfy. Breakfast was just okay and the staff was okay. I would not stay here in the winter time. With kids in the summer the park, pool and fire pits are great. We would stay here again but know that the check in time is not until 4 PM.

"50th High School Reunion"

Judy C, Colorado Springs, United States 28/08/2017

When we arrived at the hotel& the lobby was crowded. The train that was suppose to arrive much earlier arrived 3 hours late. The people were not in very good moods but the front desk people handled them very professionally and with sympathy and kindness. I had made reservations well in advance but forgot to mention that I needed a handicap room for my 94 year old Dad. When I called they said they were not sure if they could do that but they made it happen. It was a really nice room. We loved this hotel and cannot wait for a return visit!!

"Gorgeous Hotel, Great Rate"

b4peace4ever, Denver, Colorado 28/08/2017

I had a HORRIBLE time trying to find a hotel at a decent price for my girlfriend and myself to have a ladies weekend, before school was back in session. Places were booked and places that weren't booked were charging way more than we wanted to pay. This place came up and we took a chance and LOVED it. Amazing rooms, beautiful shower, comfy beds, delicious HOT and cold breakfast made fresh daily with a great staff. Lots of room to sit for breakfast so you aren't so close to other people while eating it. Great location to everything you want to do in Glenwood! We will definitely be staying here when we go to Glenwood!

"Great location, nice property"

travelingfamilyDE, Wilmington, Delaware 24/08/2017

Rooms were clean and comfortable. Free shuttle to train station was a big help. Room décor was nice (although the artwork did not follow the theme...) Nice pool area and fire pits (wish they could be used longer than 8-10pm) Would definitely return.

"Short trip to Glenwood Springs"

764mz, Minneapolis, Minnesota 24/08/2017

Stayed here one night, good location. Rooms are clean, maybe a little dated with decor. Grounds were well kept, with places to sit, small playground. Breakfast was standard continental fare (nothing extra special, but adequate). We would stay here again.

"2 days passing through Glenwood"

frankacorn, Danville, New Hampshire 17/08/2017

Large hotel complex with a very nice lobby, pool grounds. Halfway between Iron Mountain hot springs and Glenwood Springs Hot springs. Walking distance to the amusement park. So just a perfect location. The room itself was fairly standard but clean and quiet.

"Was not impressed."

268zaneh, Denver, Colorado 16/08/2017

The outside of the property is amazing. But the romm we received was like a closet. I didn't check carefully enough and there was no frig in the room. That is a lick on me, but truthfully at the price we paid for the room I would have thought that standard? It's over priced in the tourist town, I think we will try somewhere else next time if we stay in Glennwood Springs.

"We had another great time."

Xbbush, Denver, Colorado 10/08/2017

The updated rooms were much nicer than I expected. We had two groups and required rooms with more sleeping space and were pleasantly surprised. We have been coming or many years and will be back next year.

"Inferior customer service "

Larshie_B, Stockholm 10/08/2017

After driving from Denver to Glenwood Springs, I arrived at the Best Western Antlers hotel around 2 PM, i.e. too early for check in. Even so, the front desk clerk, Sandy, proceeded to check me in. She assured me that when I came back at 4 PM, when, she told me, there would be a long line of people waiting to check in, I would be able to receive my key right away just by giving the front desk clerk my name. Sandy was friendly enough but checkin was slow and she seemed nervous and/or stressed, as though she wasn't entirely sure of what she was doing. I asked Sandy some questions about Hanging Lake and about whether there is a visitor center in town, but she was not able to answer my questions. I expect front desk clerks to be able to provide some basic information about the town the hotel is in, especially when the hotel has no concierge, but this was not the case here. When I came back at 4 PM to pick up my key, there was indeed a line of people waiting to check in, and behind the counter a man named Andrew who seemed very tense and stressed. In spite of what his colleague Sandy had told me only two hours earlier, Andrew would NOT give me my key, he told me in a very unfriendly and unpleasant way - I would have to wait my turn like everybody else. Why his colleague had told me different I don't know. My room, which I finally had access to at about 4:15-4:20, was quite large but very dark. It had a small window overlooking a parking lot, a garbage container, and some trees and bushes. Furniture looked old and outdated, the washstand was not in the actual bathroom but outside it, and there was no proper closet or wardrobe but instead just some hangers near the washstand. There was neither fridge nor safe in my room, and the air conditioner was extremely noisy. In short, a very unimpressive hotel room. Worse yet, wifi in my room did not work at all. When I notified Andrew at the front desk about this he said there was nothing he could or would do, and that I should contact the "tech company" myself, their number to be found in my room. For all my travels around the globe, not least in the US, I have never encountered this situation before - that hotel staff is not willing to help with a service that is supposed to be complimentary. Instead I, as a paying guest, am supposed to go through the hassle of calling the "tech company" that they get this service from? No, that is NOT my job. Totally unacceptable. When I used the wifi in the lobby (which worked) the next day, I addressed this issue yet again but this time with another front desk clerk, I believe her name was Ashley. She was as lacking in attitude as Andrew - cold, unfriendly and unwilling to help (I also overheard her loudly complaining to somebody else about working double shifts). She told me the same thing Andrew had, that I should contact the tech company myself. A maintenance guy who was also in the lobby at the time and overheard this exchange, approached me and whispered that he would go to my room to restart (reboot) the router. If that didn't do the trick, he said I should insist that the front desk help me and call the tech company for me. This maintenance man was the only friendly and helpful staff member I met at this hotel. Needless to say, in spite of his kind efforts, wifi in my room still did not work, and it never did during my stay. When I returned to the lobby in the evening to use the wifi there once again, Andrew was again on duty and neither greeted me upon entering, nor said good bye or good night when I left. The hotel is located a 10-15 minute walk from "downtown" Glenwood Springs, a walk that at present is not a pleasant one due to road work and lots of traffic. If I were to return to Glenwood Springs I would probably choose a hotel with a different location. Breakfast at the hotel, which was complimentary, was OK. Everyone else I interacted with in Glenwood Springs - at the visitor center, in stores and restaurants etc - were super friendly, except for staff at this hotel. Due to its unfriendly staff, Best Western Antlers is one of the most unpleasant hotels I have stayed at - ever, anywhere. As service was substandard throughout, I imagine this must be a management problem: a matter of not hiring the right people and/or not giving them adequate training. I cannot recommend anyone staying here, it was a complete waste of my money, and it made me enjoy my entire stay in Glenwood Springs far less than I could have.

"Great place to stay!"

proudWImom, Wisconsin Rapids 08/08/2017

What a great place to stay! Our room was comfortable and clean. There were a ton of convenient outlets in which to plug phones/ipads into. LOVED the large sink/counter outside of the bathroom AND another one inside the bathroom! (Hmmm...did a woman design this room? :) lol). Very nice pool and large hot tub. Awesome hot breakfast (3 waffle makers!) with lots of seating. My only complaint was that they turned off the firepits way too early. We just started visiting with other people staying and then the fire went out. Walking distance to places to eat, to the tram to FREE Friday night music on the mountain, and to the shuttle to the hot spring pools. Whitewater rafting was just a 5 minute drive. We had a fabulous time in Glenwood Springs and will definitely stay here again when we return!

"Disappointed with the Bathroom!!!"

Hikergirl30, Littleton, Colorado 08/08/2017

The bathroom was dated and the shower didn't work properly...We stayed in Room 270, one of the biggest rooms they had...The price was crazy for this room, but no other choices with 3 adults and 2 grandchildren...Older grandchild would not take a shower in this bathroom...It was difficult to get in and out of...Need some updating...

"Colorado Vacation"

Nikki P, Hastings, Nebraska 05/08/2017

My kids loved this hotel! They loved the decor. The room was spacious and clean. We enjoyed the outdoor pool and the hot tub. There were picnic tables outside we were able to use for our supper. Breakfast was good

"Fantastic place to stay for families!"

User 03/08/2017

We loved having so many things to do with our teenage kids including free bike riding in the beautiful canyon, pickle ball, volleyball, board games by the fire in the nice lobby area, relaxing on the wooden rocking chairs, swimming, the large hot tub, comfortable lounge chairs to sit in by the pool and fire pits to both enjoy the view of the mountains and the sun setting. Clean, nice and updated rooms. Big, fantastic breakfast included. Friendly and helpful staff who suggested Tequila's Mexican food across the street, which was our favorite ever. We can't wait to stay here again!

"Beautiful grounds with trees and flowers. The room had Windows that opened with screens so we could sleep breathing the"

F1401QCtomd, Denver, Colorado 01/08/2017

The rooms had Windows that opened with screens so we could sleep breathing the clean, cool Colorado mountain air. Well kept grounds. We enjoyed the short walk through the neighborhood to the hot spring pools.

"Quiet comfort"

User 01/08/2017

A friend and I stayed at the Glenwood Springs BW and slept comfortably and soundly. The beds were comfortable and the room very quiet. Breakfast was great too. The only odd thing was the fixtures that hadn't been updated in the bathroom. Other nice improvements had been made, but the fixtures were old and looked out of place.

"Very Nice"

Jodi N, Newport Beach, United States 31/07/2017

This Best Western is located in the heart of the City, it is close to bike trails and restaurants. This Best Western is designed to blend with the surroundings, and had lots of little amenities that made the stay feel homey. The pool and spa, fireplace settings located around the BW made it feel cozy had lots of additional things to do like ... bikes, tennis, volley ball, etc. Highly recommend this location.

"Clean amd comfortable, but noisy."

U7196BTjordanb, Fort Collins, Colorado 31/07/2017

We came up late on a Saturday night, strictly for a place to sleep as we wanted to hike Hanging Lake the next morning and wanted to get there early. We got to the hotel a couple minutes before 10pm and I was unaware the office closes. Luckily there was someone still there to check us in, but I don't know what we would've had to do if we arrived after closing. The office hours are probably listed somewhere, but it would help if this information was made much more obvious on the confirmation email or something. All is well that ends well. Other than that, out room was right by a stair well which had a common area outdoor table, literally right outside the room. There were other guests sitting there when we arrived. Later on, when we were trying to sleep (probably close to 11pm), they were playing cards and laughing/talking loudly. I ended up falling asleep, but my boyfriend said he was having trouble sleeping with the noise. He didn't get up and go speak to them, your considered it. Woth the office being closed, I'm not sure who we would be reported it to if we needed to. Aside from those things, the room was comfortable and clean. Again, we were there just to sleep, but unfortunately the noise made it hard to do so.

"Beautiful hotel and grounds"

W7523MRannac, St. George, United States 26/07/2017

This property is in the mountain town of Glenwood Springs! Great value for the area and nice clean and newly redone rooms. The hotel grounds are exceptional and lovely to walk around and hang out, firepit, sitting areas in the trees and nice pools. And it was very reasonable.

"Good Value in Glenwood Springs"

ErnieCole1, Atlanta, Georgia 26/07/2017

The room was comfortable and clean. The breakfast was nice and well run. We especially enjoyed the "green spaces" on the property. The property is a short walk to the Glenwood Springs pool & spa. We felt like it was a good value and would stay there again.

"Great Location"

User 26/07/2017

This hotel is conveniently located, comfortable and clean. The staff were accommodating with our late check in and called us to confirm that it was OK to send the pizza delivery guy up to our room before sending him up. Pleasant experience.

"California Zephyr to Glenwood Springs"

ShirleyO700, Lakewood, Colorado, United States 25/07/2017

A group of 10, 5 couples, rode the California Zephyr from Denver to Glenwood. Called the hotel and they came right away to pick us up at the train depot. Check-in was fast, however they didn't have a room on the first floor that I had requested. They gave us a very nice king room on the 2nd floor near the stairway. King room was spacious, a separate dressing area from the main bathroom was very nice for a couple getting ready at the same time. Only small problem with the room was that despite several lamps it was kind of dark in the evening. Complimentary wi-fi was very fast - a pleasant change from some hotels where you have to pay to upgrade to a reasonable speed. The hotel grounds were beautifully maintained - lots of flowers, several outside seating areas with fire pits. We didn't use the pool and hot-tub, but several in our party did and said they were very nice and clean. Breakfast was excellent. Waffles, sausage, eggs, oatmeal, cereal, toast muffins, yogurt, fruit, juice, coffee - everything you could ask for. Tables were kept clean even though there were a LOT of people coming through and lots of families with sticky children - HA. A very enjoyable stay - we'll stay here again when passing through Glenwood.

"Bad Experience .,. Awful Management!"

GulfTX, Galveston County Texas 24/07/2017

We had reserved a room for two days for a weekend, Friday/Saturday nights, in July while on vacation in the Rockies. Our plans changed, so I went to our BW account, found the reservation, and was certain I had cancelled the two days, until that weekend, on Saturday morning, at 7:02 AM, American Express notified my phone we had just been charged $327.96 for two nights at this establishment. While this caught me by surprise, and we were 4 hours away, if we had already paid for 2 nights, we ought to get at least one night, so we hit the road. Imagine our surprise when we arrived that afternoon and were told we didn't have a reservation, they had no record of us, and we would have a nearly 30 minute wait for management! When I showed the desk clerk manager my notice from American Express of the above charge, they gave me a room for one night. At 7:02 AM the next morning, my phone was notified once again by American Express that I had been charged another $327.96 for a total charge now of $655.92 for our night's stay!! When I complained at the desk when we walked over for breakfast, I was told they "wanted to make sure" they got their money for both nights, and they would drop the second charged when they were fully paid from the first as they were "just pending charges." I've been staying in hotels the entire 52 years of our marriage, and I've never been treated this way. Most of the motels I book send a message a week or so prior to arrival to remind us they are prepared for our coming. Not this establishment! The grounds were in excellent shape .. the Elk Lodge was well kept on the exterior .. the room was old and showing its age .. the mattress was soft and lumpy, the worse I've slept on in many years .. the outside wall a/c worked well .. the old flat-screen TV had a horrible picture .. the breakfast food was good, just no where to sit. The pool was very busy, and there were areas under trees at the rear of the property for family get-to-gathers with tables, chairs and grills.

"Could be alot better"

mtnmncolo_9, Denver, Colorado 20/07/2017

We have stayed here many times over the years and we've had better stays, their prices have gone way up 159$ a night for a small queen that the mattress was worn out. They maid service was real shabby ,left only a half roll of TP in holder,one tiny bar of soap,for shower and two sinks, no refills on shampoo,ect,didn't vaccuum,no refill on coffee. The second day we came home from the pool and room still wasn't done at 4:pm , since we needed showers ect and wanted to be in room ,we just asked for new towels,and coffee,no service done. I had to ask for more TP .The towels were small and very few. The breakfast was good and plentiful,the pool area is ok but needs to be cleaned more often cob webs in corners and dead bugs . This is not worth what their asking,their are places very close for much less,no pool ect but clean and good service.The picnic areas are nicer ,they added some furniture and neat fire grates. if your coming into Glenwood take the second exit at west Glenwood other wise you will be in traffic jam trying to get into town ,the bridge work is a major hassle getting around Glenwood.I'm disappointed with the ANTLERS. You need to fix the maid service in this building .


29laurelw, Las Vegas, Nevada 19/07/2017

We love this hotel. Great breakfast, accepts dogs and have dog areas, great for kids. Good location. Very close to many restaurants that are in walking distance. Walking distance from a park. Hotel staff is friendly, helpful and pleasant.

"Clean, good location"

User 19/07/2017

For one night, this was a nice stay. Kids enjoyed the pool, views from the room were gorgeous. It was clean, nothing fancy. The breakfast was very good. Conveniently located to shuttle for hot springs which is where we were headed.

"Wonderful stay"

AMT0815, Littleton, Colorado 17/07/2017

I stayed here one night in July with my 4 children. We stayed in the family suite, which was large with 2 separate sleeping areas and 4 queen beds total. It was a little dark as I think it's a partial basement area. However, it was clean and comfortable. It was definitely a bit too expensive to say it was a great value, but definitely worth the money if you have a large family. The pool area was the highlight of our stay though. The kids enjoyed playing in the pool, baby pool and hot tub. The grounds were well maintained and they even had a nice fire pit area for enjoyment. The tennis courts were well maintained and the kids enjoyed playing on the swings and other play ground equipment. Great place to stay with young kids.

"Good choice in Glenwood springs"

brendavs, Boulder, Colorado 16/07/2017

this is a good hotel choice in Glenwood springs. Beds are very comfy and the rooms are very quiet.. Location is close to downtown, hot springs pools and the ride Glenwood Springs bus. Several nice outdoor seating areas on the grounds

"Best Western is one of our Favorites!"

User 13/07/2017

Nice place to stay in Glenwood Springs. Their "continental breakfast" is more like a full breakfast! Staff is friendly and helpful. Rooms are clean, we like the wood ceilings. It's an easy ride to the bicycle paths, which is why we were visiting. We plan to go back later this year!

"Great value"

jeffpB5014YU, St. Cloud 12/07/2017

Great value, clean, updated rooms. Friendly staff, good selection and tasty breakfast. Nice pool area. We watched the fireworks from the balcony. Mabe could have a 2nd staff member on in the evenings. Would definitely stay there again if in the area.

"Cozy and clean"

User 12/07/2017

The room was lovely. Lofty ceilings and decor made it feel like a cabin. The bathtub/shower could be updated. It was hard to get the right temp with the older valves. The second bathroom sink was nice. Loved the location, very walkable to everything. The only other thing we felt inconvenienced by were the lack of elevators or ramp to the upper level with our heavy bags. That could be difficult for some people.

"Don't need a car to visit Glenwood Springs BW"

DALE M, Longmont, Colorado 12/07/2017

Day/Evening Staff friendly and helpful, Early Morning Staff had no idea on how to provide a receipt when I booked with Amex. Breakfast very good, Rooms Clean but ours could have used some handyman repairs in the bathroom. Denver Bus was parked in BW Antlers Parking Lot at 0700 am. and Glenwood has a $1 a day bus service that takes you around town. Antlers is within Walking distance to Hot Springs, Tram Ride, and other recreation sites. Transfer Trail (4wd, Horse, Hiking, Bike, Etc.) is access to Flat Tops Wilderness, Mitchel Creek is access to DOW Fish Hatchery where you can feed the large trout and continue from trail head into Flat Tops.

"Lovely Hotel but No Customer Care"

User 11/07/2017

Facilities are very nice. However they made no effort to allow us into our room before their very late check in time. We sat there for two hours after riding our bikes from Vail . With a bit of customer service they might have asked the maid to clean our rooms before others that didn't have 4 people waiting. Seems like a poor attitude from management passed down to underlings. It greatly spoiled a day of our vacation.

"Best Western Glenwood Springs"

User 06/07/2017

Pleasantly surprised, nice 2 room suite was perfect for us and our teenagers. Great breakfasts, although very busy and chaotic, wish the waffle station was bigger, always a line for that. Great pool and pool house. Also wish the fire pits were available for longer length of time.

"Worst Hotel out of 2 others"

User 05/07/2017

Best Western Antlers did not live up to the reviews/expectations. We stayed at two other Hotels prior to staying at BW.Antlers and this one was Horrible. The shower is out dated, shower Knob gave you either Cold as ice or Scorching Hot. There was no in-between. The Restroom came with ONLY 1 USED half roll of toilet paper roll. The towels provided for the shower were small. Maybe big enough for up to a 10 year old.

"stay at best western"

stevenjO9607OI, boise, United States 05/07/2017

outside was dated beds were horrible went to check out lobby locked ended up sleeping on the couch on the up side was close to old town for good places to eat the surrounding area is beautiful with plenty of activities for children and adults

"Wonderful Weekend Retreat"

nancye288, Fort Collins, United States 01/07/2017

This was our first stay at the Antlers and we couldn't have been more pleased. We had been to Glenwood Springs once before and stayed at the hotel directly across from the springs but they were booked and much more expensive. Our room was spacious and the bathroom was especially large with a window that opened. We were in the Elk Lodge. There is a lot of construction going on in Glenwood Springs now but we had our bikes and found a back route through the neighborhood to get to Glenwood Hot Springs easily. I can't wait until our next trip!

"Hot Springs Trip"

User 28/06/2017

Wonderfully decorated, and the price is very reasonable. We thoroughly enjoyed our stay. The only drawback was that we were upstairs on the end by the fire pit. The quests were very loud and inconsiderate which has nothing to do with the Hotel.

"Sandy Rocks"

User 28/06/2017

I booked on Priceline and wasn't able to select how many were in my party and got stuck with a queen bed for 2 adults and 3 children. Sandy was understanding and sympathetic to our situation and I will never forget what she did to help my family. The room was clean and comfortable. Thank you Andrew Wood

"Beautiful hotel"

Rebecca C, Los Angeles 25/06/2017

This hotel is nicely appointed. It is very rustic feeling - perfect for its setting. It is a little far from the center of town, but it is close enough to major attractions to make this a great little get-away hotel.

"Convenient to hot springs"

arnoldg669, Snowmass, Colorado 25/06/2017

The Antlers is a good motel for access to the main attraction in town, the 2 hot springs. It's a comfortable though not luxurious motel. Staff was very friendly and helpful. Parking is convenient to rooms. Swimming pool is available.

"Probably a 3.5"

Sarah L, Lincoln, Nebraska 24/06/2017

Our stay was decent, but nothing to write home about. Staff was helpful, rooms were dark, showers couldn't hold a consistent temperature (would be scalding out of no where), the free bike rental was a nice feature. I'd say the pictures you see online look a little better than what you actually get. Ok overall.

"Just ok"

Sarah H, Scarborough 22/06/2017

We stayed for 1 night in June the main reception was lovely high ceilings, wall art and lovely wooden chairs on the front porch. The rooms are over several 2 story blocks through the property we stayed in one of the ground floor rooms towards the front of the property it was very dark inside no ceiling lights just a bedside table and desk lamp, you do worry what it would look like if it was brighter! I felt it was a bit dated inside with a dark coloured cover on the bed. The pool area was open but the spa was getting refurbished and it was there was a workman there until after 7pm on the day we arrived doing what looked like tiling. Our room was next to the stairs and evertime people went up it was very noisy especially at 3am! I don't think I would stay here again. The staff were all lovely.


rayshawnc2017, Denver, Colorado 22/06/2017

Staff not very helpful hotel apperence is great bill was incorrect and no help in trying to correct the issue. The likely of my family staying there again is very slim. Decor was nice but services over shadowed with negative

"Great people, average rooms"

torye724, Glenwood Springs, Colorado 20/06/2017

The staff was extremely friendly and helpful but the rooms are outdated and the bed was not extremely comfortable. The breakfast was good and the pool is nice. Parking can be tight when the hotel gets busy.

"Fantastic Father's Day Weekend"

Linda M, Federal Heights, United States 20/06/2017

We swam (the pool was nice and heated just right), played horseshoes, played wiffle paddle board tennis, and soaked in the hot tub without leaving the complex! Maybe next time we'll take the bikes out for a spin. And the best part we were able to share this hotel with our canine, wouldn't be there without her. Breakfast was good, got our day started with some nice warm food in our bellies :) Everyone was so nice and I really appreciate that. We met lots of lovely couples too this trip - that just added to a well rounded weekend! Thanks BW!

"Good location in the middle of it all"

Rotel1026, Austin, Texas 18/06/2017

This place is on 6th street within easy walking distance to several restaurants and convenience stores. This is also within easy walking distance to the gondolas for the Glenwood Caverns and Adventure Park. The hotel rooms here are designed to look rustic, complete with fake beams in the room. It feels a little like you're in a log cabin here. The beds are comfortable and they have a complimentary breakfast in the mornings. I did not try it myself but the friend I was staying with did and had positive things to say. Ultimately, this is a decent hotel with a great location and not a bad place to stay but fairly average place to stay.

"Terrible customer service"

Jennifircone, Faversham, United Kingdom 15/06/2017

We arrived after a long day of driving to be greeted by a grumpy chap on check in who kept sighing and huffing. We had two rooms booked and pre-paid yet for some reason the hotel had no record of them being paid so insisted we pay again, despite being shown receipts of our booking. The guy (Eric maybe?) was so unhelpful and grumpy you couldn't have a worse person on reception. I contacted our travel agent who contacted the hotel to rectify it immediately. In the morning we were told by another receptionist that we had been refunded, but received no apology or anything for the stress and inconvenience. After dinner my father in law discovered the tap was not working in his room, and was told flatly by the receptionist that maintenance had gone home. Receptionists are available to help, and represent the hotel surely? Well based on our experience we would never stay here again. The rooms were okay, albeit rather dark. Our little girl enjoyed the swings on site and the breakfast was not bad. But like I say, customer service!! If something goes wrong, don't expect a helpful or polote response.

"Family Reunion"

365hollyj, San Diego, United States 14/06/2017

We had our family reunion which consisted of 8 rooms booked at Best Western Antlers. This was our first time at this hotel. Amenities included pool, hot tub, fire pits, and several playground areas for children. Breakfast in the morning was very good.

"Nice place to stay."

User 13/06/2017

We only stayed one night but enjoyed it very much. Went to Iron Mountain Springs with discounted ticket from the hotel.. Loved that!! Free breakfast was very good too. Didn't get to use pool and Hot tub was being renovated but both looked nice.

"I'd find another place next time"

Trish H, Montrose, United States 12/06/2017

Booked a standard Queen room for 1 night. When we walked in I said "Welcome to our cave..." One small window and while there were plenty of lights nothing had more than a 25W bulb in it. Main problem was the mattress needed to be replaced. Sags in the middle. A/C was loud and not automatically controlled - on or off. Check in staff was good but all other staff looked the other way when they saw you and did not engage.

"Beautiful property!"

Robin M, Charlotte, North Carolina 12/06/2017

We were thrilled with our room! The decor was beautiful, plantation shutters on the window, TWO in the dressing area and one in the bathroom! We also loved the wood ceiling, comfy bed and breakfast! Definitely stay here if you are in the area. We will stay here again.

"Great for families"

User 08/06/2017

Had family reunion with generally good amenities although indoor spa/hot tub were being renovated during our stay. Cleaning staff missed one day of service in each of our two rented rooms. Front staff was very engaging but did not offer to fix their problem of not having our two rooms be adjacent (or offer compensation).. Did not offer compensation for spa not being available. Outdoor facilities were excellent and very well-maintained. Outdoor grilling and seating were also excellent.

"Just good luck"

psjsong, Los Angeles, California 08/06/2017

Traveling to clear my mind from LA I ran into this amazing gem. There I was greeted by Sandra at the front desk and she was warm and welcoming. She knew so much of the city and told me everything I should do before I take leave. The hotel is beautiful for people who enjoy the outdoor vibe! This place has everything you need from Laundry rooms to fitness center and the breakfast was pretty good. I'm definitely dropping by again!

"Perfect in every way"

Curtis D, Antelope, United States 06/06/2017

We have stayed in several Best Westerns in the US and Canada, and this is my new favorite. The grounds are beautiful, it is within easy walking distance of restaurants and shops, and right off the freeway. The decor had a nice rustic feeling with wood ceilings and massive wood headboards. There are 2 playgrounds for kids, a large kiddie pool, bikes to rent, volleyball and a fire pit. Great experience, perfect family destination, or for couples just wanting a beautiful place to relax.

"Great Hotel - Vary Nice Suite"

User 05/06/2017

My wife and I have stayed at this hotel several times and it has a very welcome appearance and very clean and the staff is friendly and professional. I would definitely recommend this hotel to anyone travelling to Glenwood Springs.

"Beeautiful Setting and lots of fun ameneties"

Brenda B, Golden, Colorado 04/06/2017

Wonderful location within walking distance of everything. Nice hotel room and great things for all to do, including the pool, pickle ball, horseshoes, volleyball and fire pits right on the hotel property.

"Great place to stay for the money "

MissouriTravelFamily, Saint Louis, Missouri 31/05/2017

We had a great room. A little loud with the inconsiderate kids soccer members above us, but they only woke us up once and then they settled down pretty quick. The breakfast was pretty decent. Eggs,sausage, juice, coffee, and waffles. Great staff. Everyone was so nice to us. Andrew really gave us some great information too. Definitely will stay there next time we stay in Glenwood Springs.

"great hotel"

randyh872, Cedaredge, United States 30/05/2017

top notch was clean and fresh everyone very nice and helpful was visiting soccer tournement at mountain colledge with grandson and son .enjoyed all the miles of bike trails arround the area there. on sonders electric assist bike . Awsome

"Check before you go"

User 30/05/2017

I paid the same rate as other parents of the soccer team. Yet I had no microwave or refrigerator. No one mentioned this at check-in. Both rooms on either side of me had these items. I was very disappointed.

"A solid 5 except..."

User 29/05/2017

I really liked the throwback charm of all accommodations and good breakfasts each morning. Except ... Fix your plumbing. My wife was scalded with each shower with the water going from hot to cold and back and forth. This is not ok. The man at the front desk said they have had a problem with it for a long time without a beter explanation or an apology.

"Wonderful hotel and property"

H9900DMbryanp, Arvada, United States 26/05/2017

Best Western Antlers offers a wonderful experience for a low cost. I enjoyed the spacious, well-maintained grounds that included a playground for small kids and two fire pits with lodge chairs to lounge by at night. Guest room walls are a little thin, but AC unit fans drown out your neighbor's TV.

"Has always been a great place to stay"

Donald K, Littleton, Colorado 25/05/2017

Spent one night here on our way from Denver to Moab. Nice clean and recently remodeled room. Good breakfast in the lobby. Can't ask for much more. Reasonable rate as well despite it being Friday, but it was off season.

"Relaxation in Colorado"

egval, Las Cruces, New Mexico 22/05/2017

Very nice couple of days at this hotel. Room was very clean and amenities were as described when I booked. Bathroom had two vanities so I could shave while the misses took a shower. Water pressure and temperature was great. Great location, we walked to the hot springs and vapor caves. Later walked to downtown and enjoyed the fine eatery and shopping. Breakfast was good the one morning we ate there, eggs were fresh and I enjoyed the Canadian bacon. All in all, one of the nicest Best Westerns I have visited.


Dennis L, Clearwater, Florida 21/05/2017

Property was perfect, location, rooms attention to details. We loved it and would stay here again. Eric was very helpful when we checked in and the property was in a great location with plenty of room off the highway yet close to everything

"Best Western Glenwood Springs like a resort"

Gus M, Littleton, Colorado, United States 20/05/2017

This is the best place to stay in Glenwood Springs. It is centrally located making it easy walk to downtown. I stay there on Business, but it is still a great place to bring your family. It is like staying at a resort. The hot breakfast is excellent. They even have almond milk for people that are lactose intolerant. The hotel has just completed replacing the pool, deck and hot tub. The hotel rooms are always spotless.

"Perfect hotel within blocks of the Glenwood Natural Hot Springs Pool"

Lissah N, Colorado 15/05/2017

We had 2 rooms, both were larger than average and very clean. One of the 3 beds was a little sunk in the middle, but the others were fine. This is right off I-70 and you can walk to the pool if you want. The breakfast was average hotel breakfast, but was plentiful and the staff worked hard to keep everything fresh.

"Mom's Day weekend"

MKelly316, Littleton, Colorado 15/05/2017

We have been staying here for over 30 yrs. Good location, good breakfast buffet. Busy with kids tho. Room clean, but had spider web in bathroom. OK bed. 630 am noise from dumpsters and staff picking up the grounds and pool area. WAY too early for mom's day

"Great hotel"

Fred M, Central City, United States 09/05/2017

Always stay here great place to stay. Easy walk to the hot springs.several restaurants close by and the iron mountain hot springs are just nearby. There is also a gondola up the mountain. This allows you to see the Glenwood caverns and park.

"Clean rooms, wonderful breakfast included!"

Cowgirlmama56, Colorado Springs, Colorado 08/05/2017

We have stayed at this motel several times over the years and I can honestly say that we have never had a bad experience! The staff have always gone out of their way to accommodate our requests or needs. The breakfast they offer as part of your room charge is fabulous! Hot oatmeal, make your own waffles, cold cereal, scrambled eggs and bacon, sausage, toast, coffee and juice! It is a great way to start your day. The rooms have always been clean and fresh. The Antlers is one of our favorite motels to stay at in Glenwood Springs!

"What a great place to go"

User 08/05/2017

Best western antlers was a nice place was clean and spacious in the fridge in the room lots of downtown activities to go to always love going to Glenwood Springs I recommend it to anyone who want to go up in the mountains a little bit pricey but well worth it


seasick, hampshire 06/05/2017

A typical best western , not great, breakfast served with plastic tray and cutlery! (Didn't think I was camping?) Rooms below average and old...location ok, glenwood springs notmworth a stop, front desk great and super helpful when picking us up from Amtrak station

"Amazing stay! Highly recommend! "

Astenberg91, Omaha, Nebraska 30/04/2017

I decided to bring my mom to Glenwood springs to visit spa of the Rockies. I decided to stay here because it was a lot cheaper than most and it was such a great decision. It's close to everything! The hotel is very clean! We had such a wonderful time ending the day by the fire pits. The breakfast was delicious and there are SO many options. The staff has been amazing! Very polite and accommodating. Andrew at the front desk is so nice, helpful and such a delight. We will definitely be back!

"Glenwood Value and Comfort"

niyaDenver, denver 23/04/2017

Fine place to stay for families. It's walking distance to Glenwood Hot Springs and everything else in the downtown center. Easy access to pedestrian bridge. Rooms are large with high ceilings, some nice wood accents, baths tiled and very clean though a bit dated. Bonus is the extensive outdoor space. Several lawn areas, kid's swings and a playground, two fire pits on the hill. Many chairs and tables on the property. They were resurfacing pool and hot tub area in time for summer. You will not find more space for your family to relax outside. Breakfast was much more than "continental"--fresh scrambled eggs and sausage, fruits, waffles, toasts, oatmeal, etc. Lobby has comfy chairs to relax. Great value in great location. Stay here.

"leisure travel"

User 17/04/2017

The big attraction of this hotel for us was the park like grounds surrounding it with tables and chairs plus two gas log fire rings to sit around after dark. Staff was friendly and professional. It's a short walk to restaurants and the Glenwood Hot Springs pool.

"Bed was comfy, rooms were nice"

551allank, Idaho Falls, Idaho 15/04/2017

Really did enjoy my stay in glennwood springs Colorado. The hotel had nice suite rooms that have lots of room to enjoy without feeling you were in a square box. That layout was quite refreshing for a change. I would definitely go back.

"Poor housekeeping service, they did not bother to even make the bed the only day we stayed in."

Elma P, Dissatisfied 12/04/2017

The trash was left on the aisle outside the rooms, negligence I guess I would have been happier if the housekeepers came to make the bad and left some tissues in the room, there were none, the pillows were very hard and we only had one cover, in general was cold, I was expecting better bed for the money I paid, pool was closed but I didn't care about that the springs were close by.

"Three Day Weekend Trip"

Albert C, Aurora 12/04/2017

We chose this hotel for its location - not too close to the pool and traffic but still able to walk to the main part of town. This is a fairly good size hotel with 3 separate building. Our room was clean but a bit aged. Of course the window unit heater/ac unit was a bit noisy like most hotels/motels that have this type of system. The pool was still closed but the hot tub was open. It has a laundry facility and if you want there are 2 fire pits to use on the hill. Breakfast was substantial and the usual fair. I would consider staying there again.

"Clean but could use some updates"

stvoelkel, Indianapolis, Indiana 10/04/2017

Hotel was clean but could use updates in the bathroom area. Pool is currently under renovation. Staff was friendly. Included a breakfast. Located near the town, Hot Springs, and tourist activities. Multiple buildings with doors that lead to the outside.

"Nice place to stay..."

Sunny-In-America, Prineville, Oregon 10/04/2017

It was a nice place to stay. I like that the rooms all have outdoor entries, but be careful when renting a room. Some rooms don't have a fridge or microwave, and you're expected to know that (they don't tell you) and request a fridge or microwave while making the reservation. Other than that little hick-up, the staff is phenomenal and the property gorgeous. They even have seating around multiple fire pits outside. It was very cozy!

"Great stay"

chasecreek7, Black Hawk, Colorado 10/04/2017

Thanks for another great stay for spring break! We have stayed there for over twenty years with our kids at Spring Break. We can walk to downtown Glenwood, and the hot springs. We have always enjoyed the separate room suite with the kids. The breakfast has grown to a full wonderful breakfast in the morning.

"Nice place to stay"

Zane5100, Golden, Colorado 21/11/2016

It was a good place to stay and very convenient location to the hot springs. The room was clean, the staff friendly and helpful. In some ways, it was unremarkable in how pleasant the stay was--nothing really stood out.

"Nice Folks but Most Expensive of Trip"

Mike K, Livonia, Michigan 20/11/2016

Mixed Review on this place. First, the staff was all friendly and helpful. Second, we were given a handicapped room which was unnecessary but nice. Third, it was a pretty slow nice so it was quiet and restful. Down sides were that this room was roughly $25 more expensive per night than was average on this trip for us. Also, there were no overhead light fixtures so room seemed fairly dark. Didn't need the AC so didn't turn it on. Lastly, there was no USA Today. At this price, I would have expected that amenity.

"Clean rooms very cozy stay"

User 13/11/2016

Very clean bed and room... Bathrooms were a little dirty our first stay but after the first night the cleaning crew did an awesome job cleaning it all the next day so made it even better will definitely stay here again if we pass through gleenwood.

"Plan to return with more family!"

talkerHamiltonCounty, hamilton county 07/11/2016

Rustic and very clean rooms, great breakfast, fantastic location near lots of things to do!!! The beds were comfortable, rooms spacious, Best Western staff friendly and accommodating! We felt we found a great find to bring our daughter, son in law and small children to in the near future!

"Very nice hotel, great staff!"

155cjohnson, Fort Collins, Colorado 03/11/2016

We took the train from Denver to Glenwood Springs. The Antlers offered us shuttle service from the train station to the hotel. We were very pleased with our rooms, clean and comfortable. The breakfast is far above what most other hotels offer. The staff is friendly and helpful. Took their shuttle back to the train, will definitely come back. A nice place to stay!

"Very clean and updated"

Gerald S, Mitchell, South Dakota 01/11/2016

Hotel is well maintained inside and out, even the walkways are freshly painted and spotless. Fridge and microwave in room a plus. Free morning breakfast is excellent, great selections, waffle maker, pancake maker, basically the works...Will stay here again next trip thru....within walking distance to the hot springs

"good hotel for the price"

Tracy M, Castle Rock, Colorado 26/10/2016

Nice hotel, beds could be upgraded, the staff goes out of there way to take care of its guest this is the most important to me , The pool was full of happy guest., The breakfast has the standard fair I will be staying here again ..

"Great Experience so Far!"

John T, Denver, United States 25/10/2016

Like the Hotel very clean and Professional! Good Staff, Good Hotel, and good breakfast , better than the Ramada Inn. Ramada needs new management and a renovation of the rooms. Love the views of Mtn...

"Very nice motel"

83lisai, Stanwood 24/10/2016

One night stay on a road trip. This was a very comfortable room, the staff was very nice and the room and grounds were very clean. Good Mexican restaurant across the street. Very nice breakfast. Would definitely stay here again.

"Refreshing Stay"

Barbara D, Silverdale, Washington, Usa 18/10/2016

We thoroughly enjoyed staying at the Best Western Antlers in Glenwood Springs, CO. We were recommended to a wonderful Hot Springs nearby which was totally relaxing. The room was beautifully decorated!

"Much more than we expected"

wahine010London, london 17/10/2016

My husband and I are doing a road trip from Denver to Tucson via Moab and Sedona. We needed somewhere to break the first stage of our journey and searching the net I discovered Glenwood Springs. I chose the BW as a reasonably priced overnight stop. Antlers is a great BW. Good looking and back into a beautiful hill, it is close to everything and a moment 's drive to the Springs - well worth visiting. All rooms are on the ground or first floor with parking right outside. The king bed was comfy. The breakfast, complimentary! Pete, our front desk help, was lovely. There is a pool, laundry, small play area and courts (I think - check the last one). We ate at a wonderful Mexican, Fiesta Guadalajara- slightly up and off the main road and opposite the Hotel Colorado. Great food, great service. A little bit of real Mexico. Very glad I chose Antlers.

"Comfortable and affordable."

Karen G, Diamondhead, Mississippi 15/10/2016

Nice Best Western, large property with good amenities. Nice Colorado feel, kinda like Mountain lodges. Staff was friendly and helpful. Great location to adventure park and Iron Mtn Hot springs , as well as some eating places. Good for the family! Good morning breakfast and coffee.

"nice family place"

Clint M, Carlisle, United States 12/10/2016

the hotel was nice , clean and a good location . It has the Colorado feel . It is an older hotel , my guess built in the 60's but has been very well maintained . Very pretty landscaping . If you are looking for a high end resort type place , move on . If you are looking for a nice clean , affordable , middle of town location , this is your place .

"Large Property well located for Springs Visit"

EastCobbFamily, Marietta, GA 10/10/2016

This is a large best western two story property. Staff were great, room was ok. The breakfast was actually very good. We needed milk for my wife's morning tea and they went and got it late at night for her, most places say no. We look forward to a future visit and stay.

"Colorado Mountains"

Mary Lu A, Boise, ID, United States 10/10/2016

Good location, very helpful and courteous employees, near restaurants and downtown. Within driving range of resorts and mountains. Quiet area, and far enough away from freeway to not hear cars and trucks.

"Glenwood Springs trip"

peggy795, Longmont, Colorado 09/10/2016

This is an older type of a hotel (motel) with two stories and several different buildings. The room was adequate and clean, but could use some updating, which would be hard as it is an older hotel. The décor is western-type of décor which is a pleasant change from the modern, newer hotels. Walls were thin, so you could hear the voices in the adjacent rooms whenever they were speaking. This was especially noticeable at night. The breakfast was much better than the usual hotel fare and presented very attractively. The staff was very, very courteous and helpful.

"Great value & nice place to stay"

CHoward57, Lafayette, Colorado 08/10/2016

We have stayed at the Antlers a couple of times now, and have thoroughly enjoyed it. The staff is so accomodating. We arrived on the train, and walked to the hotel knowing it wasn't far. When we got there, the clerk behind the desk told us we could have called and they would've come picked us up. They did take us to the station at the end of our stay. They are friendly, and the breakfast is pretty good. Nice variety, eggs, meat, cereal, and waffles, plus yogurt, coffee, juice, etc.. The rooms are clean and smell good, and easy to get around in. We love to stay there, and it is so close to the Hot Springs Pool, you can walk, or take the shuttle across the street. Enjoy!

"Revisited "

Brenda L, Bakersfield, California 07/10/2016

Nice room it had everything you might need. The hotel is within walking distance to hot springs and good restaurants. They have nice fire pits to sit around in evening. Staff was nice when we needed to get extra towels.

"Room to warm and breakfast basic"

User 07/10/2016

The room was comfortable but too warm, a/c was too noisy to run all night. Walking distance to the main area with the restaurants. Breakfast was basic cereal, bagels and plastic hot food. Plenty of seating, which a lot of other hotels lack

"Stayer here October 2, 2016"

roadbumSWMich, SW Mich 05/10/2016

The motel was great. We chose it due to it's proximity to the enterprise car rental agency (across the street) Beds were great, nice pool, and standard breakfast. (cereal, do-it-yourself waffles, etc.) They also picked us up at the train station.

"A Step Above"

Spencer0506, Fayetteville, Arkansas 05/10/2016

We enjoyed our stay at this hotel. It is very clean and up to date. They do serve a light snack on week nights. The room is comfortable and clean. Breakfast was good. There was plenty of parking. The hotel is located about a block off of the interstate. The next exit north has a great selection of restaurants and there are a few nearby.

"Great location"

ujwa, Parker, Colorado 02/10/2016

Stayed here as part of a group. Staff was very friendly and helpful. We were a little early but they tried to get our rooms ready as soon as possible. Location was within easy walking distance from the Hot Springs pool and downtown shopping, nightlife and dining.

"Great Location"

Brent K, Arvada, Colorado 30/09/2016

This was a great night stay the room was clean and comfortable. The beds were very comfy. the grounds are well kept and a very attractive hotel. The staff was very friendly. The location is right off the highway and close to all the attractions the city has to offer within walking distance. My next stay in Glenwood will be here again!

"A nice surprise"

robertdL34OK, St. Petersburg, Florida 27/09/2016

Friendly people, very well maintained facility on a large property. A great choice if you are a hunter or other person towing a trailer as the parking is spacious and there are two entrances/exits. Free high speed wifi worked well. Looked like a good choice for families.

"Too expensive for what you get"

Elizabeth B, Arvada, United States 27/09/2016

Our first option for a hotel was booked and this was AAAs recommendation for an alternative hotel with a promised reduced rate. We did not receive the reduced rate. The room was dated in decor. The bathtub filled with water as you showered. Towels were low quality and there were no discounts for the spas in town. The breakfast was ok, not great.


Richard Wilk I, Aurora, United States 26/09/2016

Our Rocky Mountain Indian Motorcycle Riders Groups chose this hotel for it's location, price and past experience for an overnight trip for our chapter. The front desk staff was pleasant and extremely helpful. They allowed us to us the back room (breakfast area) that evening to hang out and socialize. It was perfect for our needs. A HUGE THANKS!!

"Clean room, good breakfast"

JulesDurf, Utah 23/09/2016

The rooms are very clean, not afraid to go barefoot! The grounds are just beautiful, we spent half our time just walking around. Sitting by the pool, on the grass, on the little hill with chairs by one of the fire pits, just beautiful. We walked to the tram just down the road for a fun day on the mountain. You could walk to town but because of bridge construction we drove. The breakfast was good and well stocked. I was very impressed that they employed a young man at breakfast just to open the door for guests, it's the little things! I got a super deal on the room but next time I would splurge for a room with a mini fridge. Would definitely come back.

"Nice room, good breakfast"

John Warner C, Breckenridge, United States 22/09/2016

The grounds and landscaping at the Antlers are beautiful. The room was very clean and quiet. The location was great for the conference that I attended. And the breakfast was way above average. I'd come back.

"Large room, good value"

John R, Aberdeen, United Kingdom 21/09/2016

Our room was very large, but gloomy, so lights are needed all day. (Not unusual for motels). It was clean and well equipped. There was a large range of items on offer for breakfast. We walked into the town for dinner, about ten minutes. There is a pedestrian bridge over the Colorado river, not easy to spot as construction of a new bridge is underway. The walk is well lit with people about and therefore felt safe.

"A Great Place to Stay"

Gary B, Austin, Texas 21/09/2016

When I arrived at the Antlers, I realized that I had forgotten to request a ground floor room since I had a bike with me. No problem, the receptionist made the change on the spot. It was uphill from there. The grounds were beautiful, the place has a pool, a hot tub, a laundry, vending, plenty of parking. The breakfast served included scrambled eggs, sausage or ham, oatmeal, toast, pastries, waffles, cereals, fruit, and drinks. The wifi connection was excellent and worked as well as my high speed internet at home. This is an older motel, but it has been scruplesly maintained. The rooms were nicely outfitted, carpet looked good. The people working there all seemed to care about the customers. The parting shot was that I left something behind in the room. I called and explained the situation, and the lady that I spoke to secured my items, then called and let me know that my items were secure. Needless to say, I would recommend the Antlers to my friends.

"Great value, clean and nice campus"

theartistiq, Denver, Colorado 21/09/2016

We have stayed at this hotel several times now, among several others in Glenwood Springs. This is one of the nicer value hotels in town. They are clean, rooms are nice - nothing fancy, but comfortable beds, have a nice heated pool and indoor hot tub, great outdoor areas with gas fire pits, volleyball net, horseshoes and within walking distance to a variety of shops, the Adventure Caverns, and the main hot springs. And for a long walk or bike ride, you can easily get to downtown, the new hot springs, and the park. Always friendly employees and great rates.

"Very clean and great breakfast"

sunsetcity12, Firestone, Colorado 19/09/2016

We visited the high country to see the foliage this fall and stayed at the Antlers. The rooms were clean and comfortable and the complimentary breakfast was great. We would definitely stay there again.

"A perfect place to stay"

User 18/09/2016

Excellent in every way.... Employees were great, room clean, great breakfast, comfortable bed, clean pool, clean jacuzzi, everything about our stay was perfect... Thank you to all the employees that made our stay a most enjoyable stay.

"Clean but Dark Rooms"

EIriss, Sheffield, United Kingdom 14/09/2016

This is your typical best western, the rooms are clean and breakfast was good. The hotel is in a good location and parking and wifi is free. The rooms were very dark though and you needed a light on even in the daytime. Overall the hotel is ok, nothing to really rave about.

"Good value for a nice place to stay"

Judy C, Colorado Springs, Colorado, United States 12/09/2016

We had a nice room in the Antelope Lodge section of the motel. It was very up-to-date, clean, and quiet. On the second night we discovered a leaking water pipe from the shower in the unit above us, and the staff was very helpful. Within walking distance of the hot springs pool and downtown Glenwood Springs. Breakfast was good, enough to get us started for the day.

"Second chance blown Long tradition ending"

User 12/09/2016

I have stayed at the Antlers Bestwestern since I was a kid, now 48. Last year we stayed and they were having issues with their boiler system. Taking a shower is dangerous. You can be scolded at any given moment and then be frozen the next. We were assured last year they were working on the problem so we decided to give it another try. We were told at the desk that they believed they had it resolved but that was a complete lie. Showering was again very dangerous. Thank God we did not have children. Please beware. Also there are no refrigerators in the rooms and the place is not very clean. The carpets are discussing and stuff smeared on the bathroom walls. I don't even want to know what that was. So long tradition we will be starting. New one someplace other than this hotel.

"Glenwood Springs Best Western"

Dennis S, Colorado Springs, United States 12/09/2016

Enjoyed my stay at best western. It is convenient to many of the attractions in the area. The staff extremely friendly and courtesy. The property located in quite section of Glenwood Springs. It was very easy for check in and check out. I would recommend this hotel for anyone who is looking for a quite stay.

"Great Hotel"

Dellann Stutsan L, Auburn, United States 12/09/2016

This Hotel was great for our Group gathering. it is close to area attractions that we were visiting and very reasonably priced. The Hotel staff worked with us on parking of the motorcycles together and were very helpful throughout the weekend.

"Great location, affordable"

Erica S, Longmont, Colorado 11/09/2016

Great location, very close to Iron Mountain Hot Springs and the Gleenwood Caverns. We had Caribou Lodge Room 102, faces towards the swimming pool and the registration building. Has three queen beds, two in the main room, and one in its own separate bedroom. Could hear motorcycles when they start the engine, fan/ac was loud to me. Other wise relatively quiet. There was a cheeto by the night stand and a spider in the bathroom. Only two sets of toiletries, felt there should probably be three... but could probably ask the service desk for extras without problem. They also have coin laundry in the building where the swimming pool is.


JoeTeresa, Garden City, Kansas, United States 10/09/2016

BW Antlers is very beautiful and peaceful. The pool area is very nice with plenty of chairs. The room are clean, comfortable and decorated beautifully. The staff at the front desk to the maids are very helpful.

"Restful night. Very quiet and clean."

TerrynJean_Quinn, Colorado Springs, Colorado 09/09/2016

Very quiet and clean. Comfortable. One plus - they offer discounted passes to the "Iron Mountain Hot Springs"; a smaller nicer private competitor to the famous Glenwood Hot Springs. Definitely a good choice if you need to stay in this area. The complementary breakfast definitely met or exceeded the Best Western Standard. The only potential problem we encountered is that their accounting (what we paid for and what we didn't) was rather confused but things worked out in the end.

"Great hotel in Glenwood Springs, Colorado"

LibrarymOm1992, Phoenix, Arizona 09/09/2016

I would definitely recommend this hotel. It is conveniently located in Glenwood Springs. Ask for a map of the city and restaurants where you can eat for dinner. They have a heated swimming pool and great breakfast choices both hot and cold. We walked over the bridge to Pullman's Restaurant for dinner and back, no need to drive. Just park your car. The room was very nice and the ceiling was wood beams and the windows have shutters and also darkout curtains. Great place.

"Great overall experience"

Dickcan, Frisco, Colorado 09/09/2016

Couldn't ask for more in a hotel at twice the price. Staff is very helpful, great breakfast gets us ready for a day of bicycling, pool and spa are wonderful after biking and before walking to one of the many good restaurants nearby. They've added 2 gas fire pits this year where you can sit out under the stars in the evening.

"Glenwood Springs"

Barbara B, Lakewood, United States 09/09/2016

We have stayed at the Antler's Best Western many times and are always satisfied with our stay. It is nicely located in Glenwood Springs so that it is convenient to walk to most of the places in town that we wish to experience.

"I will be back! "

Blaze40, Littleton 05/09/2016

I have been coming to the springs since I was a kid but we have typically always stayed elsewhere. Our favorite hotel was booked so my brother found this place at a great rate. We will be back! The convenience to the pool is amazing--pretty much walkable depending on how much stuff you have and the property is beautiful. The price was right--the rooms charming and clean and quiet. Three gas fireplace pits on the hillside for evening downtime--an outdoor pool and a hottub even a laundry area if needed. Friendly accommodating staff--great roomy main lodge for breakfast and for hanging out to watch the Bronco game. Really enjoy having a new hotel alternative in one of our favorite towns.

"Perfect for a week!"

1951traveler2014, Winter Park, Florida 30/08/2016

Never having been to Glenwood Springs, we relied on a recommendation from some college friends who had recently stayed here. It was perfect for us! Close enough to walk to town and restaurants and the tram. Very clean and breakfast was more than adequate. A very relaxing property, with a playground for children, horseshoes for mom & dad, and chairs just to sit and enjoy the view of the mountains.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for choosing the Best Western Antlers on your recent stay in Glenwood Springs. We are pleased to know that you enjoyed your stay and the amenities we offer. Hopefully, we will see you again on a return visit. Dorian Ciolek-General Manager

"Feels like home"

Chris H, Fort Collins, United States 29/08/2016

I have stayed at the Antlers many times for business and leisure and I have never been disappointed. The staff goes out of their way to be friendly and helpful. The rooms are comfortable and clean. There is a very nice pool/hot tub area. It is an easy walk to the Hot Springs and downtown. I never even consider another hotel when I stay in Glenwood Springs.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Chris for the "five star" review about you recent stay at the Best Western Antlers Hotel. Your comments are certainly well appreciated and I will share them with my entire staff. Your patronage and loyalty is very important to us and we sincerely thank you for that. We look forward to seeing you again at the Antlers where is "feels like home". Dorian Ciolek-General Manager.

"Clean room, good breakfast"

frugaltravelerDenver, Louisville, Colorado 26/08/2016

We stayed one night at the BW Antlers and were happy with our stay. We arrived early and were able to check in at 1:30 with no problem. Shenovia was friendly and courteous during check-in. Yes, our room was dated and dark (I read that the rooms will be renovated next year), but it was clean, quiet and comfortable. The outdoor amenities (kids' play area, pool, hot tub, fire pits, volleyball court, horseshoe pits, chairs and side tables under the trees, etc.) really add to the experience. The hotel is conveniently located within walking distance of the Hot Springs Pool and downtown (for restaurants and shops). Breakfast included all the usual continental items plus sausage, scrambled eggs and waffles. There was plenty of seating and even though we arrived during the last hour of breakfast, every breakfast item was available (nothing had run out). I lost an earring back and asked Shenovia at the front desk if there happened to be a spare one anywhere. She looked in the front desk drawer and in the back of the office and, not finding one, offered me one of hers. I declined, but talk about going above and beyond! We would definitely stay again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your comments regarding your recent stay at the Best Western Antlers Hotel. Thank you for sharing your encounter with our front desk agent Shenovia. We strive to make every guest stay a memorable one and we hope that your stay at our hotel was just that. Thank you again and we certainly look forward to your next visit. Dorian Ciolek-General Manager

"Great place to Visit"

Nathan V, Sedalia, Colorado 25/08/2016

My wife and I stayed here for a few days and had a great time! Staff is always friendly, rooms are spacious and clean, and the pool and Jacuzzi are a great amenity. The hotel also offers fun activities like horse shoe pits which are also fun. Over all, we highly recommend anyone in the area to stay at this location. Convenient transit to the hot springs and local restaurants.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your nice comments about your recent stay at the Best Western Antlers Hotel. It was our pleasure to host you and your wife for a few nights and we look forward to seeing you again very soon. Dorian Ciolek

"Pleasant enough, but not luxurious"

User 24/08/2016

We have stayed here many times because it's a pleasant property and well located near the Glenwood hot springs pool. Rooms are a decent size and generally comfortable, but a bit dated. They have recently expanded the lobby breakfast area which makes the morning experience much better! The price has been going up, to the point that I might question the value for price unless some upgrades are made to the rooms. For example, the water temperature fluctuates during showers, lighting is lacking. The front desk staff could use some customer service training. The bridge that connects the two sides of Glenwood on the east side is undergoing major construction, which is going to have a negative impact for the next couple of years on traffic in the area and accessibility of this property. Most of the restaurants are on the other side of the bridge or further west.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent stay at the Best Western Antlers Hotel. We appreciate your comments and the concerns regarding our guest rooms has been addressed as a complete room renovation is scheduled for next year. Your business is important to us and we hope to see you again when you return to Glenwood Springs as you have in the past. Dorian Ciolek-General Manager

"Beautiful, comfortable and friendly"

dakotagrams, Oacoma 22/08/2016

A friend and I stayed here for 3 days of R&R. We were met by a nice young man, Andrew, who was very helpful and friendly. This started us on a very favorable visit. We had a nice room near the pool, which was great. Andrew Recommendedicated some nice restaurants and we found a few on our own. We loved Glenwood Springs and we're able to get some well earned rest. We would recommend the Antlers to all. I am ready for a return trip.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the nice comments from your recent three day visit at the Best Western Antlers Hotel. I will pass your comments on to Andrew at the front desk. We appreciate your feedback and your business and look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"A family-get-together-kind-of-place"

Isabelle M, Denver, Colorado, United States 22/08/2016

Had a family gathering in Glenwood Springs and stayed at the Antlers. Nice place! Rooms are clean. Breakfast is copious. Pool is great. Two fire pits are available for evening gatherings until 10 PM. They provide towels for their pool and hot tub or if you want to go to any other hot springs pools in the area.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the comments on your recent visit to the Best Western Antlers Hotel. We sincerely appreciate your feedback regarding the outdoor area including the pool, hot tub, and fire tables. We hope to see you again on your next visit to Glenwood Springs. Dorian Ciolek-General

"Nicely updated rooms "

User 21/08/2016

Room size was average, we all thought the room was dark and lacked additional lighting. The hot tub area was overrun with hyper kids even though rules stated no kids without parents. I think we happened to be there when there was rude parents there. The front desk workers could've been cheerier and more helpful upon or arrival. Room was super clean.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the comments on your recent visit to the Best Western Antlers Hotel. We sincerely appreciate your feedback concerning the guest room. The hotel is scheduled for a room renovation next year and those things that you mentioned will be addressed. Thank for recognizing the friendliness of our front desk staff as well. We hope to see you again on your next visit to Glenwood Springs. Dorian Ciolek-General

"Very pleasantly surprised."

lonestarwiz, Dallas, Texas 21/08/2016

The manager Dorian has made many improvements in the operation of this property in the last couple of years. Staff was very pleasant and efficient. Location is excellent (right across the street from the free city shuttle.. Would definitely stay here again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your nice comments. Dorian Ciolek

"Clean and inviting, friendly staff"

Colrado_Guy, Colorado Springs, Colorado 19/08/2016

I have stayed here a few times. The rooms and public areas are clean and well kept. The staff is friendly and helpful. The grounds are always kept clean and maintained well. The breakfast is hot with a good selection of continental items.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the comments on your recent visit to the Best Western Antlers Hotel. We sincerely appreciate your feedback regarding our guest rooms, outdoor area, and breakfast. Your business is very important to us and we look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Great place to stay!"

hot4travel, Wyoming 17/08/2016

Really enjoyed this place. Convenient location to area activities and restaurants. Nice, well kept grounds. The outdoor chairs and fire pits were a nice touch. Rooms were simple but clean and quiet. The included breakfast was adequate. My only complaint was there was no in room safe. Would certainly stay here again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank very much for the comments on your recent visit to the Best Western Antlers Hotel. We sincerely appreciate your feedback regarding the outdoor area. Unfortunately, we do not provide safes in the individual guest rooms. Nonetheless, we hope to see you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Great Place for the Money"

Scott H, Minneapolis, United States 17/08/2016

Very nice breakfast, nice pool, clean, friendly staff, washing machines onsite. The rooms are not new, but are clean. The bathroom set-up (extra sink outside the shower/toilet area) is nice for a family. Great proximity to adventure activities and walking distance to hot springs.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank very much for the comments on your recent visit to the Best Western Antlers Hotel. We sincerely appreciate your feedback and your business. We hope to see you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Great resort hotel"

Brian S, Fort Saskatchewan, Canada 13/08/2016

Only stayed one night but this was a great hotel. Good breakfast nice great room and tyne fire pots on the property were a welcome unique bonus. Quiet location and ready access to the interstate. Overall a very pleasant place to stay.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Brian for the "five star" review from your recent visit at the Best Western Antlers Hotel. We sincerely appreciate your comments and your business. Hopefully we will see you again on your next trip to Glenwood Springs. Dorian Ciolek-General Manager

"Very nice looking hotel, Only decent rooms though."

Erin P, Glenwood Springs, United States 12/08/2016

When you drive up to the hotel it has very nice curb appeal and amenities. It is a very attractive hotel to stay at and be around. They have a great pool, outside seating around fire and a good breakfast area. The staff was great aside from booking us. The (older) lady who initially handled my reservation never actually booked us after getting all of our information. We had to call back a couple of weeks later to check after seeing no charges. Even after correcting things, my name was still mis-spelled. Nothing huge, but it just wasn't a easy process for us to complete. The downsides are the room walls & floors are thin. Noise and conversations are quite audible from other rooms if they are above quiet talking. So you will hear other peoples' hair dryers, children, running and voices or TV's that are louder.

"Pleasant stay"

msaracho, Denver, Colorado 12/08/2016

We were happy with our room and the hotel in general. We traveled by train and were picked up at the station by the hotel staff. There is a free shuttle right across the street from the hotel that takes you to the hot springs pool. It's an easy walk from the hotel to a lot of the downtown restaurants and shops.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review. We strive to make every guest stay a memorable and hope that we did that for you. We look forward to seeing you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Fun Destination"

Michael L, St. Albert, Canada 11/08/2016

A travellers paradise. Everything for vacation fun. Relaxation at the hotel pool or fire pit. Walking distance to great food at downtown restaurants. A shorter walk to the Hot springs public pool. Scenic gondola ride just around the corner.

"Pleasant experience"

Bonnie O, Evergreen, United States 10/08/2016

Great place to stay in Glenwood,with clean, comfortable sized rooms. The hotel pool made it optional around spending the $40 + per day for a couple to swim at the Glenwood pool. The staff was friendly and helpful. The fire pits built on the grassy area on the west end of the property were a particularly nice addition.

"Fantastic Location"

User 07/08/2016

Spent three nights at Antlers Best Western. Great price, great location and the amenities were good including breakfast. Pool was outside and fun to use, we were there to check out the sites so we didn't spend much time at the resort.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your comments from your recent stay at the Best Western Antlers. We appreciate your business and look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager.

"Beautiful Place, Family Friendly, Excellent Breakfast!"

Benjwool, United States 04/08/2016

We absolutely enjoyed our family stay in this hotel! The rooms were clean, beds were comfortable and the grounds are very well kept! We did not use the pool, but it looked very inviting. There was a very lovely lightning storm the night we stayed, the adults loved sitting at the picnic table in the covered area and being able to chat together after a very long road trip! Our children LOVED the breakfast, especially the waffle station. That was a great way to cap off our wonderful stay, we highly recommend it and will stay here again!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for staying with us on your recent visit to Glenwood Springs. We appreciate your business and look forward to seeing you again after we completely renovate all of our guest rooms. Thank you again and see you next time. Dorian Ciolek-General Manager

"South Dakota trip"

Jim C, Oceanside, California 04/08/2016

This was like a lodge. The room was very large. The bathroom area was extremely large. There were two sinks and a bathroom counter was about 14 feet long. We came in late but check-in was very easy. Breakfast was excellent. The room was nice. We requested a first floor room and got it. Nice clean room, very comfortable bed. This would be a nice place to spend a couple of days, but we were just driving thru.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review from your recent stay at the Best Western Antlers Hotel. We appreciate your patronage and look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Beautiful grounds, adequate room"

Kd1977, Albany, New York 31/07/2016

The hotel grounds are beautiful with nice landscaping, playgrounds, fire pits, pool, spa, etc. First, I understand that this is more of a motel than hotel. The room itself was very dark with only 1 window. I wish there had been better lighting in the room and chairs to sit on outside the room. The bed felt as if it was broken and you felt as if you were sleeping on in an incline trying not to roll into the middle of the bed. There was no fridge which was a disappointment since it is so warm in CO in the summer. We drank a ton of water and we couldn't keep it cold. The pool itself was nice and warm but they did not provide towels for the pool. Our room was clean and was cleaned every day by housekeeping which was nice. Overall, if the bed hadn't been broken and the room brighter I would have given this hotel a better rating.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for staying with us on your recent visit to Glenwood Springs. We appreciate your business and look forward to seeing you again after we completely renovate all of our guest rooms. Thank you again and see you next time. Dorian Ciolek-General Manager

"So friendly and helpful"

Lynn S, Lakewood, Colorado 26/07/2016

The front office greeted us with warm chocolate chip cookies. Our rooms were clean and wonderfully decorated. They even let us check out late so my son could change out of his dress uniform after his wedding, before he and his new wife were on the road for their honeymoon. Everyone thing about this hotel was superb!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Lynn! Your comments are very much appreciated and I will share them with my staff. Thank you for your patronage and we look forward to seeing you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager


User 24/07/2016

We arrived in glenwood springs at about 11am. I told my husband,that check-in wasn't until 4 so we would have to do what we wanted to do, then check in later. But he suggested we at least ask if we could check in early. I thought for sureThere was no way. They would let us. But much to my surprise they did! Which was awesome! It was in a great location, we were able walk to the adventure park, blue sky adventures, and a short walk to downtown. Our room was in "moose lodge", on the second floor facing the street. We had an awesome view of the mountains! I would stay here again and ask to stay in the same room. Just for that view! The room was clean, I only gave 4 stars because I do really wish they had a small fridge in the rooms.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your comments on your stay at the Best Western Antlers. I am very happy that we were able to accommodate your early check in. Your business is important to us and we will be happy to arrange the same room with a refrigerator for your next visit. Dorian Ciolek-General Manager

"Great Hotel, Great Location"

Kate C, Lehi, UT 24/07/2016

We enjoyed our stay here very much. Located very close to many attractions, including walking distance to downtown. It is a large property and gives you a laid back impression. Really stands out compared to some of the other hotels in the vicinity. Some great local restaurants less than a block away.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you John for your comments. We sincerely appreciate them. We look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Nice hotel with a very central location in Glenwood"

JRC24, Springville, Utah 23/07/2016

My family stayed here in July and it was a really nice hotel. The room was clean and the beds comfortable. We stayed in one of the larger rooms with 3-beds and it was nice. We all had our own bed. Note: there was no elevator in the section we stayed in, so you may be required to carry your bags up two flights of stairs if you're on a 2nd floor.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for sharing the nice comments about your recent stay at the Best Western Antlers. We strive to insure that every guest stay is a memorable one and it appears that we were successful. We sincerely appreciate your business and look forward to seeing you again. Dorian Ciolek-General Manager

"Trip to West Slope of Colorado"

User 22/07/2016

Very well maintained facility and all amenities were first class. We have stayed at this motel during summer and winter visits to Glenwood Springs and have always had a good experience at the Antlers. Some of our friends we recommended stayed at the Antlers based on my recommendation, were pleased also as we have been.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review and thank you for staying with us at the Best Western Antlers. We sincerely appreciate your business and hope to see you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Antlers Best Western - Glenwood Springs"

DickShariFickes, Colorado 22/07/2016

On our arrival we were pleasantly surprised to find we had been upgraded to the Honeymoon Suite due to an overbooking of king suites. Great news. Very pleasant hotel - just far enough set back from the highway to be very convenient, but really good noise abatement from the traffic - never noticed it. Very convenient to all the major activities in Glenwood Springs. Almost within walking distance. Easy availability to town shuttle also

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your "five star" review from your stay at the Best Western Antlers. We sincerely appreciate your business and look forward to a future visit when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Could Use Some Help"

Rick K, St. Petersburg Florida 19/07/2016

We were upgraded to a suite, which was nice of the management, but the room was a little dated and smelly. The entire building had interconnecting doors, which were locked, but we had to deal with a very noisy neighbors who sounded as though they were in our room. But we got through that. The most disappointing aspect was no housekeeping, we had to go get someone at 5pm, and due to language barrier (I guess), towels changed but room was not cleaned as we had asked, and our really nice front patio area was never swept up and cleaned. It was a nasty mess when we got there and was not touched during our 2 days there.

"Great location and price"

mundomaija, Golden, Colorado 18/07/2016

I have stayed here with family multiple times. The rooms and common areas are always clean. There is an outdoor pool and it is walking distance to town. The breakfast is a decent continental style. There is free parking and wifi. The only downside is you have to go into town for dinner or non breakfast meals.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for choosing to stay at the Best Western Antlers Hotel. We appreciate your business and look forward to seeing you again on your return visit to Glenwood Springs. Dorian Ciolek-General Manager


blestirish, Saint Joseph, Missouri 18/07/2016

The grounds are very nice, room was clean! It was a short drive from all of the action including the downtown area (right across the bridge) and right across the street from the gondola ride that takes you up to Adventure land. Would visit again

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for staying with us here in Glenwood Springs. Your business is very much appreciated and we look forward to your return visit. Dorian Ciolek-General Manager

"Loved our stay, we didn't want to leave!"

westerwind, New Lenox, Illinois 15/07/2016

We stayed here this week and were so pleased with everything! I made a few special requests (booked back in Jan) and they accommodated all of them. Very clean and great breakfast every morning. This place is nicely located, you can walk to all of the local attractions.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review. We enjoyed having you as our guests and look forward to your return visit to the Best Western Antlers here in Glenwood Springs. Dorian Ciolek-General Manager

"No cleaning service, poor customer service"

User 15/07/2016

Poor customer service-no cleaning service or response from front desk. Would not stay here again. Overall staffing seemed too low and they just don't seem to care when there is an issue. No apology, nothing.

"Great Place for Family Reunions"

User 15/07/2016

Our family of 40 had a reunion at the Antlers. The hotel was very accommodating and we were able to rent the gathering room (which also is the location for the free breakfasts). This room seats about 40-45 people and is a nice place to meet. We had two meals in this room which we arranged to have brought in. The location of the Antlers is great. You can walk to the gondola accessing the Glenwood Taverns Adventure Park. The Iron Mountain Hot Springs is just a short drive away. The downtown area is about 1 mile away. The staff at the Antlers is very friendly.

"Antlers Best Western"

Allyn S, Kimball, United States 11/07/2016

We are in Glenwood Springs at least four times a year and this is our first stay at the Antlers. Very nice rooms. Very nice lobby. We would stay again here again. This a good value for the price also.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Allyn for choosing to stay at the Best Western Antlers and thank you very much for your business. We look forward to seeing you a few more times this year when you visit Glenwood Springs. Dorian Ciolek-General Manager

"charming choice in Glenwood Springs"

Rocker_rep, too far from the wild west! 10/07/2016

We've stayed in town before at different motels, and were happy to find this charming lodge style motel. The setting is lovely and rustic, yet offers all comforts and conveniences. Our room was in the Elk Building and newly renovated with a micro-fridge. The bathroom was very spacious, including two sinks, one in the bathroom and one outside the bath, both with spacious counters. The motel is within walking distance of several restaurants and shoppes. A special shout out to Pete, who was very kind & helpful. We appreciate it! We'll definitely stay here again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Your comments are very much appreciated. Thank you for taking the time to rate your stay at the Best Western Antlers with a "five star" review. I will definitely share your comments with Pete, he is well deserving of the recognition. Thank you again and we look forward to seeing you on your next trip to Glenwood Springs. Dorian Ciolek-General Manager

"Excellent choice when visiting Glenwood Springs"

TheTravelingGal28, West Palm Beach, Florida 07/07/2016

I stayed for one night on a road trip to Rocky Mountain National Park during a tour of the National Parks. The hotel is in a beautiful setting. It has multiple two-story buildings, each with a distinctive lodge name. I stayed in "Moose Lodge". The king room was spacious with a rustic feel because of wood and beamed ceilings. There were double sinks in the room itself as well as an additional sink in the separate bathroom. Good for more than one person getting ready at a time. The room included a mini-fridge and microwave. Staff was very accommodating. There was a heated pool and hot tub; and the included breakfast was excellent. The hotel is located within the charming town of Glenwood Springs, with many shops and restaurants within walking distance. Parking was just outside my unit. There were no elevators in my building, so someone with large luggage may have a problem negotiating the stairs. I am not sure about accessibility in the other buildings. The Best Western Antlers is a wise choice when staying in Glenwood Springs, Colorado.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the your comments and the "five star" review. We strive to insure that every guest stay is a memorable one and it is apparent we did that for you. We look forward to your return visit to the Best Western Antlers when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Good hotel in a great location"

klkuhlman, North Liberty, Iowa 05/07/2016

Our room was clean and comfortable. I like that they offer free breakfast in the morning and it was in a great location to the main attractions in Glenwood Springs. I would recommend staying here on your visit.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for staying with us and thank you for the "five star" recommendation. We look forward to your return visit when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager.

"Good hotel, excellent setting. "

Lucas S, Albany, Georgia 02/07/2016

We stayed here as a pre-planned stop on our way across Colorado. The hotel has a lodge-like feel and is nice to look at. They offered a nice breakfast however there was no refrigerator in the room. Also, the shower temperature shifted to scalding hot about 4 times during a 10 minute shower.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Lucas for your comments regarding your recent stay at the Best Western Antlers Hotel. We appreciate the feedback on our breakfast and the shower control and we will look into that. Your business is important to us and we look forward to seeing you again on your return visit to Glenwood Springs. Dorian Ciolek-General Manager

"A very nice hotel in a beautiful setting"

Myriam M, SINT- NIKLAAS 29/06/2016

We had a very comfortable room with good beds and a spacious bathroom. Unfortunately some older people in our group were not capable of dragging their suitcase to the first floor becaise of the absence of an elevator!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Myriam for your nice comments concerning your recent stay at the Best Western Antlers. We sincerely appreciate your patronage and hope to see you again on your next trip to Glenwood Springs. Dorian Ciolek-General Manager

"The BEST western?"

wyopeeps, Rock Springs, Wyoming 27/06/2016

This was a nice hotel. My room was clean and the bed was comfortable. The pillows could have been a bit larger, but they were plenty soft. I was a little frustrated because the check in time was kind of late so I had to wait to get my room for almost 2 hours after my arrival. Also, I believe that the pools close entirely too early at most hotels.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for taking your valuable time to comment on your stay at the Best Western Antlers. Your feedback is very important to us and we will do our best to accommodate guests who arrive early rather than wait for a room. Your business is valuable to us and we hope to see you again when you visit Glenwood Springs in the future. Dorian Ciolek-General Manager.


Kathleen Q, Aurora, United States 27/06/2016

Leak in ceiling coming from above unit, Thankfully my husbands expensive camera was not in his case that was on table, that was soaked by leak. Other than that room was clean, & quiet, overall grounds were good, even though we didn't eat complimentary breakfast, that is a nice feature

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your comments. I apologize for the leak in your room and happy that it did not cause any damage to your personal belongings. We will do our best to correct the water leak so it does not cause further upset to future guests. Your patronage is greatly appreciated. Dorian Ciolek-General Manager

"Great Hotel"

User 24/06/2016

Love this hotel. Close to the hot springs pool. Great Breakfast. Clean rooms. Nice on site pool. Friendly staff. Beautiful grounds with a playground. Have stayed several times and will continue to stay at this hotel in the future.

Dorian C, Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review. We sincerely appreciate your comments and look forward to your next stay when you return to Glenwood Springs. Dorian Ciolek-General Manager

"Short in Glenwood Springs"

plentyfun, Denver, Colorado 23/06/2016

If you stay here, you must request in advance a room with a mini-fridge. Would have been nice to know that in advance. If you book ahead with 4 guests, expect only 3 towels. That, apparently, is "standard". I would call these issues "short" of expectations. Apart from these, this BW is a good one. Breakfast is hearty, pool fine, room large, beds soft. Price moderate to high. Having the AC turned on in advance would have been a nice thing on the very hot day we arrived (but it was not).

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent stay at the Best Western Antlers Hotel. We appreciate your comments and recommendations and will correct the deficiency in our towel supply and setting the air conditioner to a comfortable level prior to guest arrival. Thank you again and hope to see you here again soon. Dorian Ciolek-General Manager

"Great place to stay."

chloesgg, St. George, Utah 22/06/2016

This is the perfect place to stay. Great location. Very clean. Everyone was always working on something. The only reason I gave them 4 stars was because, I had requested a shuttle from train station to hotel (per the website 'shuttle on request' ) but when we arrived I called and there was no one to come and pick us up. They were nice enough to call a cab but it was on my dollar. Not a big deal but an unexpected expense.

"Pleasant Experience...."

Gail F, Colorado Springs, Colorado 21/06/2016

We wanted to take a short trip to Glenwood Springs & wanted to be close to the downtown & hot springs areas. Antlers provided both. Staff was friendly & helpful. Housekeeping was very good. The other benefits: The remodeled room was nicely decorated with enough outlets for our chargers. A sink was both inside bathroom (with shower & toilet) as well as outside for a prep area. Quiet, even though we were not far from the street. Ask for the remodeled room; not all have been redone. Downsides but might not be important to the customer - TV was not great, some problems with wifi, and freezer section of refrig did not have a door. Breakfast is included & is acceptable. More than a continental breakfast.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Gail for your nice comments on your recent stay at the Best Western Antlers. We appreciate the recognition and your business. We welcome you back the next time you take a short trip to Glenwood Springs. Dorian Ciolek-General Manager

"Nice property!"

Jeanne M, Anthem, Arizona 19/06/2016

The property at this hotel is very nice. Lots of green space, plenty of parking and a very nice breakfast which is included in your stay. Pros: location, property, pool, hot tub, breakfast, room was super clean Cons: very noisy air conditioner, no option to turn on bathroom light without the noisy fan going on. Although not the fault of the hotel, we did not appreciate the two couples below us who chain smoked right outside their toms the whole time. Please note, this is a non smoking hotel, not a non smoking property. I checked with the front desk and they to,d me you can smoke outside your room. The fact that one of these couple pulled two of their room chairs outside their room and smoked while they sat kind of defeats the purpose of having a non smoking room. The smell was terrible. I am sure the chairs they pulled out of the room reeked of smoke. The room between us and the stairwell had no less than 8 people staying in it so it was noisy. Probably would not stay here again. I do however appreciate the cleanliness and the breakfast!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Jeanne for your comments on your most recent stay at the Best Western Antlers Hotel. We are very pleased that you enjoyed our product and service. We strive to insure that every guest has all expectations met. It is very disappointing to learn of the issues that you encountered with other guests' smoking. Although all our rooms and public areas are non smoking, the outside areas are not and that is very difficult to control. We extend to you our apologies for those occurrences and hope that you would give us another try when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Vacation in Glenwood"

Richaerd Y, Shipshewana, United States 18/06/2016

Lobby and breakfast area is very nice, but rooms are dated. Air conditioner didn't work, so staff said we should open windows.A great park like setting with a nice pool for the kids. Also a nice guest laundry area.

"Awesome location, great value"

User 16/06/2016

Good value for money. Great location - walkable to many restaurants. Rooms are good size and clean and comfortable. About 15 minutes from Hanging Lake Trailhead. Good breakfast with hot food options. .

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your kind comments from your recent stay at the Best Western Antlers. Your business is sincerely appreciated and we hope to see you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Wonderful people, lovely property"

User 15/06/2016

I highly recommend this Best Western property. Their employees are well trained, friendly and caring. Particularly, Shenovia in the Breakfast room was lovely and made the meal even more enjoyable. Many choices of food also. The hotel is within walking distance of many restaurants and is located in a quiet part of the town. A real breath of fresh air!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Marsha for the "five star" review from your stay at the Best Western Antlers. We strive to insure that our product and service meets your expectations. It is apparent that we did with you. I will make sure to recognize Shenovia for her kind service. Thank you again and we look forward to seeing you soon. Dorian Ciolek-General Manager.

"plenty of room"

Jessica P, south jordan, United States 13/06/2016

My husband and I had stayed here once before and this trip decided to bring our 4 children. we booked a room with 2 queens and a pull out couch. When we arrived I was pleased to see how large the room was. Our family had plenty of space in the room. It was wonderful and I am sure having so much space helped to avoid some sibling arguments.

"Nice place"

jtraugot, Myrtle Beach, South Carolina 11/06/2016

Nice place to stay. Rooms were clean and comfortable. Problem w lock on door was addressed immediately. Staff helpful and curteous. Pool and hot tub were great. Hot breakfast good start to the day. Good location to downtown and spa.

"Not a good experience."

David W, Golden, United States 10/06/2016

We have stayed at this hotel for over 10 years and always thought very highly of it. Lately it seems like the maintenance and cleaniness has deteriorted. We made the mistake of going barefoot inside the room and the bottoms of our feet were black - the carpets have not been cleaned or replaced in a long time. The blow dryer was a "green" model that produced no hot air. The bed was very soft and lumpy and in need of replacement.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much David for your comments on you recent visit at the Best Western Antlers Hotel. It is very disappointing to learn of your dissatisfaction with the condition of your guest room. We plan to renovate all of our guest rooms in the near future and this will correct the deficiencies that you noted. Your loyalty and future business is very important to us and ask that you give us another opportunity to serve you after the renovation project is completed. Thank you again, Dorian Ciolek-General Manager

"Best Western Antlers, Glenwood Springs"

Leslie A, Colorado Springs, United States 09/06/2016

We thoroughly enjoyed our stay. It was a four day family getaway with three generations. The motel was nice and clean and the staff was very accommodating. Pool and hot tub were nice. We played horseshoes and other activities. We were able to use the back breakfast room large table for pizza one night and boards games a couple of times. Scenery was beautiful, great hike to Hanging Lake (even Grandma made it!), Theme Park was fun for kids of all ages. All in all a wonderful place to stay within walking distance of many attractions.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Leslie for the "five star" review on your stay at the Best Western Antlers. We sincerely hope that you enjoyed your stay and we look forward to seeing you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"update the beds"

Tracy M, Castle Rock, Colorado 09/06/2016

The bed was rock hard , the bed would want to make a homeless person sleep back on the street. The smell of the room was so bad , they need to get rid of the problem instead of covering it up. friendly staff/ careful of the Jacuzzi. person was in there washing his hair

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Tracy for your comments on your recent stay at the Best Western Antlers. We are disappointed to lean that the bed was uncomfortable and the quality of your guest room did not meet your expectations. Our plan is to renovate all of our guest rooms in the near future and this will correct the deficiencies that you noted. Please allow us another opportunity to serve you again after our renovation project is completed. Dorian Ciolek-General Manager

"Solid choice in Glenwood Springs "

Jamiwithani, Cleveland 08/06/2016

Although this motel is conveniently located right on the main drag in Glenwood Springs, once on the property you feel like you're in a secluded mountain retreat. We stayed in a spacious suite with two doubles in the main area and a separate queen bedroom. Very roomy for a family of four. Microwave and fridge were a welcome amenity and the room was very clean and efficient. My only complaint was that the beds were pretty worn and slopped down in the center causing me to roll into an uncomfortable position. The mattresses were much more firm than I would have liked. Even so, I'd stay there again without hesitation. The breakfast in the morning was the best of any hotel we stayed during our 12 day Colorado road trip. Great variety and everything was hot and fresh. My kids loved the pool and hot tub, great views from the deck of the surrounding mountains and everything was well maintained and clean.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to comment on your recent stay at the Best Western Antlers Hotel. We are pleased that you enjoyed our facility, our service, and of course our breakfast. Your business is important to us and we look forward to seeing you again when you return to Glenwood Springs. Dorian Ciolek-General Manager

"Looks can be deceiving"

User 08/06/2016

Looks great aesthetically (landscaping) but people were hanging their clothes out the dry on rails, staring at us, looked like they lived there, not just staying the night. Walls thin, from the bathroom, could hear someone in next room peeing. Loud out front late at night, pillows small and uncomfortable. Not a good nights rest at all. Biscuts and gravy luke warm at best. Left small item in room (micro sd card and adapter). Asked to check where it was left, but was told they would have found it. Said they clean all over, yet piece of trash on the floor, so doubt that happens. Wouldn't offer to make arrangements to double check so we could retrieve our pics. It's a cheap item but having the pics back would have been nice.

"Excellent choice!"

clockhouse03, Southwell, United Kingdom 07/06/2016

We were very pleased with this hotel. We had a suite, with open fire, dressing area and spacious bathroom, with spa bath. A small patio area outside overlooking the pool and mountain views. Service was very helpful. We were sorry to leave.

"Roomy, Western Colorado enjoyable stay!"

christine102262, La Crosse, Wisconsin 03/06/2016

When our vehicle broke down unexpectedly in Glenwood Springs on the way to Utah, we were pleasantly surprised to find the Best Western Antlers. We got a large double room at a very reasonable price and liked the Western decor and extra space. The front staff, a young woman named Liz, and a gentleman (sorry didn't get his name) were very friendly and accommodating and gave us a map and recommendations for dinner - one of which we took and thoroughly enjoyed. We got a really good night's sleep aside from the glaring light on the hair dryer, if you don't like bright night lights, I'd suggest unplugging it, which I had to do halfway through the night because it was so bright. Their breakfast is better than most - waffles, sausage, eggs, strawberries, definitely fills you up and the coffee's even good! We were almost sad we had to check out and leave. Because of our positive experience at the Antlers and in Glenwood Springs, we hope to visit it again and not just drive through on our way out west like we usually do.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Christine for taking your valuable time to write those most gracious comments regarding your recent visit to the Best Western Antlers. As you know, we strive to insure that every guest experience is a memorable one and it is apparent that we were successful. We sincerely appreciate your business and look forward to your next visit. I will definitely share your comments with Liz and Oscar. Thank you again, Dorian Ciolek-General Manager

"Great Hotel and Staff"

Tang82, Amarillo, United States 31/05/2016

Awesome location, clean rooms, courteous staff and fantastic price! Breakfast not so great-cold gravy to go with the cold biscuits, sopping wet scrambled eggs, dry, old canadian bacon. Skip breakfast here and go downtown to The Diner.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your comments regarding your recent stay at the Best Western Antlers. We will do our best to correct the presentation of our breakfast buffet and appreciate the critique. Thank you for your business and we look forward to hosting you in the future. Dorian Ciolek-General Manager

"Best Western Antlers"

Laura F, denver, United States 30/05/2016

I had to see some customers in Basalt, Carbondale and Aspen, and my daughter was playing in a soccer tournament in Glenwood Springs, so we selected this hotel. It was convenient and clean. The pool, hot tub, and room were nice, and the breakfast was extensive. The staff were very friendly.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Laura for the "five star" review. We appreciate your comments and your patronage. Please allow us another opportunity to serve you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"The surprise of the breakfast"

shenny0203, Jamaica 26/05/2016

The breakfast is more than a continential breakfast and its amazingly delicious !!! They serve: biscuits and gravy, fruit cotails, fruits, fresh brewed coffee, waffles, oatmeal, juice and a host of other things . the breakfast attendants are also warm and friendly. Its definetly the place to be for a good stay and breakfast .

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your gracious comments regarding our hotel and especially our complimentary breakfast. We appreciate your patronage and look forward to seeing you again in the future. Dorian Ciolek-General Manager

"Great Room & location"

Jane D, Denver, Colorado 23/05/2016

This is a great place to stay. Friendly, helpful staff upon check in. Room was very clean, nicely appointed, frig, microwave, coffee maker, etc. Drapes in addition to shades on the windows. Quiet. We stayed in the Elk Lodge. There are other name specific lodges on the property...not sure what the difference it. Breakfast was not just a continental breakfast, but also had scrambled eggs, sausage, waffles, etc. Great place to stay....Thank you!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Jane for your kind remarks and the "five star" review regarding your most recent stay at the Best Western Antlers. We do our very best to insure that every guest stay is a memorable one and it appears that we were successful in doing just that. We sincerely appreciate your business and look forward to your return visit. Dorian Ciolek-General Manager

"Clean, simple and affordable"

Beachlifelinda, Largo, Florida 22/05/2016

Nothing special, but certainly adequate. Decent free breakfast, but no fresh fruit. Rooms are clean, but mine was poorly lit with missing light bulbs. Pricing seems comparable to the other mid range area hotel/motels.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to comment on your most recent stay at the Best Western Antlers Hotel. We appreciate your feedback so that we can improve the overall guest experience. Your comments will be shared with the appropriate staff members for correction. Additionally, our breakfast menu items typically have two whole fresh fruits available as well as a fruit compote. Cut fruit is not on our menu but we can certainly consider adding that in the future. We look forward to your return visit when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Excellent stop over in Glenwood Springs"

Jbhes, Lompoc, California 20/05/2016

Great property that is walking distance to down town. Very quiet, well maintained and comfortable. Biscuits and gravy were some of the best on our 10 day road trip. Lots of convenient parking. Lots of space in the room. Easy access going east or west. Some road construction causing heavy traffic at times but that is short lived.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review from your recent visit at the Best Western Antlers Hotel. Thank you very much for the kind comment about our biscuits and gravy on our breakfast menu. We strive to insure that every guest stay exceeds their expectations of our hotel and the service we deliver. It is apparent that we did just that for you. Thank you very much for your patronage and we look forward to seeing you in the future. Dorian Ciolek-General Manager

"Clean and great location!"

Melissa H, Grand Junction, Colorado 19/05/2016

We went on a girls weekend there and the room was very clean and updated. The bedding was very comfortable and breakfast was very filling with eggs, waffles, toast, meat, pastries, juices and more! I was a little disappointed that we requested to have a different room as we were next to 2 very rambunctious children, and again we were on a girls weekend so we asked to move, and this was denied as they were booked, and it was early enough in day that I feel they could have accommodated us, but oh well, overall it was an enjoyable experience and would not hesitate to return.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Melissa for staying with us for your girls' weekend here at the Best Western Antlers Hotel. We sincerely appreciate your comments regarding our breakfast menu and certainly hope that you and your party were pleased with it. I apologize for our inability to honor your request to relocate rooms, but unfortunately we were sold out of rooms during your stay. Please allow us another opportunity to serve you again in the future and thank you very much for your business. Dorian Ciolek-General Manager

"Noisy Room, Difficult to Sleep"

Coloradoseasons, Colorado 14/05/2016

The room was redecorated recently but it needed to be overhauled and insulated. We could hear the guys upstairs, the family next door and the couple on our other side - EVERY word of their conversations. Would not recommend this hotel at all. Far too expensive for the hassle.


lando1217, Silverthorne, Colorado 09/05/2016

This hotel is very affordable! Very nice clean rooms. Very outstanding breakfast ! Awesome pool and hot tub ( but you can really walk to Iron mountain hot springs) . The staff here speaks FLUENT English and are quick to help with anything. ALL IN ALL THIS IS BEST HOTEL IN GLENWOOD .

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you so much for the highly complimentary remarks regarding our hotel. We strive to make every guest stay a memorable one and it appears that we did just that for you. Your business is sincerely appreciated and we welcome you back to our hotel when you visit Glenwood Springs in the future. Dorian Ciolek-General Manager.

"Awesome hotel"

Janet C C, arvada, United States 09/05/2016

This hotel has a family atmosphere. Very well kept. Friendly staff! The complimentary breakfast is wonderful. This hotel is located where you can walk to any of the attractions. The additional cost of this hotel is worth it. The rooms are clean and well decorated. It also attracts families so it is quiet and peaceful. The large indoor hot tub is wonderful.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Janet for your comments regarding your most recent visit at the Best Western Antlers. I will share your "five star" review with my entire staff and they will be very happy to learn how much you enjoyed staying with us. We sincerely appreciate your business and look forward to seeing you again on your next trip to Glenwood Springs. Dorian Ciolek-General Manager.

"Friendly staff, close to attractions"

User 30/04/2016

Great hotel with amazing, kind, helpful staff! The hotel was close to all the attractions. Plus the hotel had fun things to do for my 3 year old: pickle ball, hot tub, playground. I would definitely return to this hotel when we come to Glenwood Springs again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Sarah for the "five star" review. We certainly enjoyed having you as a guest and look forward to your next visit to the Best Western Antlers. Dorian Ciolek-General Manager

"Great Room and Breakfast"

mcspoor, Colorado Springs 29/04/2016

Very comfortable room, large TV and fantastic breakfast. Breakfast area very pleasant with Very large TV's to enjoy the morning news. Only 2 blocks to bridge to town, so easy to walk to many eating places. Nice huge hot tub, horse shoe area and volleyball court.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review. We certainly enjoyed having you as a guest here at the Best Western Antlers. We strive to make every guest stay a memorable one and it appears as though we were successful with you. Come visit us again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager.

"Ok, not great"

Jon W, denver, United States 24/04/2016

You could hear every sound your neighbors made (uncomfortable in some situations). Initially, I didn't have soap, and had to track down a maid to deliver some to me. Front Desk manager, however, was very courteous & gave me requested directions to selected sites in town.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your recent visit at the Best Western Antlers. We strive to deliver the very best of service with every guest stay. I will share your comments with the front desk staff and I apologize that your room location was not as quiet as you expected. We hope that you will allow us another opportunity to serve you again when you visit Glenwood Springs. Dorian Ciolek-General Manager

"Decent Hotel"

boymomma3, Moab, Utah 18/04/2016

We rented 3 of the larger suites. The rooms were very spacious and had 2 Queens in the main room and a 2nd bedroom with a Queen bed and TV. The rooms were all very clean and well appointed. The bathroom, despite being dated, was very large. There was an actual window which is something you don't see in a lot of Hotel bathrooms. The staff that checked us in and out were very nice however the older lady that actually checked us in didnt tell us anything about the hotel at all. No breakfast hours. We had no clue you even had a hot tub! We had asked for our checkout to be No Express so we could pay cash but the card was still charged. Pete was able to reverse the charge and we split the bill. Again, not a big deal but annoying. I am also a rewards member and there was no recognition nor were our rooms pre-registered. The parking lots were virtually empty when we got there but they were still unable to get our rooms all near each other. 2 were close but the 3rd was at the opposite end of our building. Not a huge deal but with what we were there to celebrate, it would have been nice to be closer. The worst thing for me was the eggs. They were the worst I have ever had in a breakfast. They were slimy and I couldn't bring myself to eat them. I would look into a different brand or style of eggs.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking the time to critique your most recent stay at the Best Western Antlers. We sincerely appreciate your comments and they will be shared with the staff and with Pete as well. I would like to apologize for not exceeding your expectations with the quality of our breakfast. We will use your feedback to improve the breakfast menu. Please allow us another opportunity to serve you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Good value/service accommodations"

5280Peregrina, Denver, Colorado 10/04/2016

We were in Glenwood on family business that made for factors beyond our control. The staff was understanding, compassionate and willing to accommodate our needs. The Antlers is well kept, comfortable and clean. We found the queen beds more comfortable than the kings. The breakfast was the usual for these type of facilities and everything was replenished frequently.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your kind comments regarding your most recent stay at the Best Western Antlers. We strive to meet the expectations of all of our guests and hope that we succeeded in meeting yours. Please see us again on your next visit to Glenwood Springs. We appreciate your patronage. Dorian Ciolek-General Manager


Cynthia P, Aurora, Colorado 21/03/2016

The staff here is wonderful. The family suite with 3 beds was nice for traveling with my 2 teens so all 4 of us were together and not in separate rooms. The deadbolt didn't work the first night but was fixed before we returned from our next morning's activities. The bubbles on the hot tub didn't work due to (I think) a power outage that blew the pump. But the hotel clerk called the maintenance man back after hours to try and work on it, which was above and beyond. The breakfast was awesome and there was coffee and hot chocolate available all day. my kids are older but we were all tempted by the twirly slide in the little playground! Also, this hotel is just across the street from the shuttle to the hot springs pool - BONUS!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Cynthia for taking your valuable time to comment on your recent stay at the Best Western Antlers. We are happy to learn that you were pleased with the staff and service provided even when things did not work as designed. The maintenance staff will definitely appreciate your remarks on both of those issues. We look forward to seeing you again on your next trip to Glenwood Springs. Dorian Ciolek-General Manager

"Anniversary trip"

User 21/03/2016

very nice room and in a good location could walk where we wanted to not very many breakfast places to eat but juicy Lucy's was a great place for supper and tequila's was a great place for supper there supper for 2 was great

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Dave for your kind comment about your stay at the Best Western Antlers. We are glad that you enjoyed your visit to Glenwood Springs and we hope to see you again in the future. Dorian Ciolek-General Manager

"Practical, clean and convenient"

User 18/03/2016

We stayed two nights and had no complaints. The hotel simply hasn't been updated. That said, the rooms are clean and warm. The shower is hot, and the free breakfast is sufficient w really good coffee. The entire property is nice and located within walking distance of downtown if you're up to a mile or so. The staff was very pleasant.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you so much for your comments concerning your recent stay at the Best Western Antlers. We are pleased to learn that your expectations of service, cleanliness, and breakfast have been met. Also, we are in the planning stages of a major room renovation that will take place later this year. Hoping to see you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Okay Hotel - Beds no good"

Shae M, Denver, United States 14/03/2016

I would say the hotel itself is decent, the beds are entirely too firm and caused a few sleepless nights. I would not stay at this hotel again based entirely on the bed comfort. The location is great, the rooms are average

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Shae for your comments regarding your recent stay at the Best Western Antlers in Glenwood Springs. We are disappointed to learn that you did not rest well because of the firmness of our beds. A guest room renovation is being planned for later this year and it is possible that the bedding will be changed. Please check with us on this matter if your travels bring you back to Glenwood. We would certainly appreciate it if you stay with us again in one of our renovated guest rooms. Dorian Ciolek-General Manager

"very nice"

User 09/03/2016

Very nice hotel, great service, clean, nice breakfast. nice view of mountains. Kitchen made different eggs for my husband. Lodge decor was nice. Would definitely recommend to anyone. Best Westerns are almost always very nice.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review. We sincerely appreciate your nice comments and look forward to seeing you again when you return to Glenwood Springs. Dorian Ciolek-General Manager.

"BW - A good get away"

Anthony M, Berthoud, Colorado 07/03/2016

We had a wonderful couple of nights in Glenwood Springs. We had been to Glenwood Springs before, but we had not stayed at this hotel in a long time. We were very please with the up grades and comfort of the rooms.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Anthony for your nice comments on your most recent stay at the Best Western Antlers. We sincerely appreciate your business and look forward to seeing you again in Glenwood Springs. Dorian Ciolek-General Manager

"Weekend getaway!"

Finnkk, Denver, Colorado 07/03/2016

The service at this hotel is very good. The location to everything GS has to offer is excellent, you can walk to downtown and the pool. I was not overly excited about the room, very basic, the room itself was clean but the bed was horrible. We didn't sleep well either night we were there. the room was also very dark, only small windows facing the East. We needed a small frig in the room and it did not come with one, I just assumed it did, next time I will check. The breakfast was mediocre at best and it's what I expected for a continental breakfast.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent stay at the Best Western Antlers. We are pleased that you were satisfied with the service we provided and disappointed to learn that you were not pleased with your guest room, its location at the hotel, or the quality of the bed. We strive to meet every guests' expectation and we apologize that we did not meet yours. We only ask that you allow us another opportunity to serve you again in a manner more indicative of Best Western. Dorian Ciolek-General Manager

"Colorado visit"

User 05/03/2016

The second day returning for the day we encountered a very heavy perfume smell and asked for it not to be used again. We had to ask each day because of the change of staff every day. From that day on it seemed that the room was not vacuumed, and sheets were not changed every day. I feel that there should be more quality control, each day the room became less appealing.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for taking your valuable time to critique your most recent stay at the Best Western Antlers Hotel. I am disappointed to learn that our housekeeping staff was unable to satisfy your request in the cleaning and servicing of your guest room on a consistent basis, and I apologize for this deficiency. I hope you will allow us the opportunity to serve you again in the future in a manner more indicative of Best Western. Dorian Ciolek-General Manager

"Home Away From Home"

Nathan V, Sedalia, Colorado 02/03/2016

Fantastic service and great location. Very close to downtown restaurants and short drive to the local hot springs! Staff was excellent and facilities were in great shape. We look forward to our next visit.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much Nathan for your nice comments and the "five star" review. We look forward to your next visit as well. See you soon. Dorian-General manager

"Stay here while in Glenwood Springs !"

Tim C, Corona, United States 01/03/2016

I was in route to Denver, so my stay was only overnight. I wish I could have stayed much longer to experience Glenwood Springs. This Best Western was ideally located and everyone there was so helpful ! I called while driving in my car to set up the reservation and it could not have been easier. When arrived, check in was simple, as was the checkout. I didn't stay for breakfast, however, you could easily see that it was a full spread with lots to offer. The room and the amenities were all very nicely done in a very appropriate rustic theme. The water was hot and the linens clean :) Stay here and you will not be disappointed.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Tim for the great comments concerning your recent stay at the Best Western Antlers. Thank you also for the "five star" review. I will share your remarks with my staff and we anxiously look forward to your return visit to Glenwood Springs.

"Glenwood Springs stay"

Terry C, aurora, United States 29/02/2016

Great service, courteous check in, great quality for the value! The wi-fi works great even during peak times when everyone is at the hotel I was able to stream a HD video on youtube. The room was quiet and cleanliness was ensured.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Terry for the wonderful comments and the "five star" review. We hope that all of your expectations were met and we anxiously look forward to your next visit to the Best Western Antlers Glenwood Springs. Dorian Ciolek-General Manager

"Very Nice!!!"

texaswatergirl07, Sherman, Texas 24/02/2016

The Antlers is very nice and a comfortable place to stay. It is in a great location, it's not far from downtown and close to the restaurants. The continental breakfast that was provided was great. The staff is friendly and we had a great stay.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review. We strive to make every guest stay a memorable one and hopefully we did that for you. We sincerely appreciate your business and look forward to your return visit to the Best Western Antlers Glenwood Springs. Dorian Ciolek-General Manager


User 22/02/2016

The Best Western Antlers hotel in Glenwood Springs, Co, was very comfortable. It was in a nice location, very clean and had a great continental breakfast. It accommodated us with our pets. The only suggestion we would give would be to have visitors with pets to be placed on the ground level.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for your nice comments about your recent stay at the Best Western Antlers Hotel. We appreciate your suggestions and your business also. Please visit us the next time you are in Glenwood Springs. Dorian Ciolek-General Manager

"Very Comfortable"

Anne R, Grand Junction, United States 19/02/2016

The Antlers is a very comfortable place to stay and the staff is excellent. The only thing that we ran across was the fact that we were told the Iron Mtn Hot Springs was only a couple of blocks away and in walking distance. We did walk it but it is more than a couple of blocks and we took a cab back to the hotel. We don't mind walking but it was at the end of our day and we were tired.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the critique on your recent stay at the Best Western Antlers. We sincerely appreciate the comments and I will share them with our front desk staff. We will make sure that our directions are more accurate to Iron Mountain. Please allow us another opportunity to serve you when you visit Glenwood Springs in the future. Dorian Ciolek-General Manager

"Visit Glenwood Springs with Family"

Bruce M, Durango, Colorado 17/02/2016

This property is located in the heart of Glenwood Springs, easy walk to downtown, Iron Mountain Hot Springs and all the restaurants downtown. Great staff always asking how they can help and the breakfast area is wonderful.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Bruce for taking your time to write a "five star" review. We are very proud of our hotel and hope that all of your expectations were met. Please visit us again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager


Michael S, Denver, United States 16/02/2016

Just a great hotel with fair pricing.Conveniently located near the hot springs,the Glenwood Caverns and Amusement Park,and lots of great restaraunts, The staff isn always friendly and the continental breakfast is over the top.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review Michael. We appreciate your business and hope to see you again in Glenwood Springs. Dorian Ciolek-General Manager

"Great Room for $50!!!"

User 15/02/2016

We are traveling across the country and I booked our room only a few hours before we arrived. I picked this hotel because of the price and the other positive reviews on Trip Advisor. I definitely got a bargain!! Room is large and my kids loved the rustic, mountain style of the room. Although it's an older hotel, it has a cool 60s ski lodge vibe look on the exterior.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
We appreciate your comments Tara and we certainly appreciate your business. Thank you for staying with us and hopefully we will see you again at the Best Western Antlers Glenwood Springs. Dorian Ciolek-General Manager.

"Great room"

Corey D, Wheat Ridge, Colorado, United States 14/02/2016

Great room, excellent staff! Very large room with fridge and microwave included. Very close to everything! Free shuttle from the train station. Within walking distance to historic Glenwood and both Hot Springs.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much Corey for your nice comments from your recent stay at the Best Western Antlers. We hope that we met all your expectations and look forward to seeing you again when you visit Glenwood Springs. Dorian Ciolek- General Manager.

"Quick Get Away"

David33388, Denver, Colorado 12/02/2016

Really loved the easy check in and the cleanliness of the room. What we didn't like was the thin walls where you could plainly hear people talking on both sides of our room, and the AC/Heat unit ran all night long even after adjusting the heat several times during the night. The bed was so so for comfort and the four cube like pillows were like sleeping on a rock. The pros are that the room was very clean, and had a fridg and micro, if that's any concession for no sleep, the hotel staff was very pleasant and the breakfast was exceptional.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you David for your comments regarding your most recent stay at the Best Western Antlers. I am sorry to learn that you did not sleep very well and pleased to know that the room cleanliness, breakfast, and staff service met your expectations. We strive to make every guest stay a memorable one and hope that the positives outweigh the negatives and that you try us again on your next visit to Glenwood Springs.

"Value for the price"

Bobbie B, Centennial, Colorado 09/02/2016

Excellent price for the value. The room was warm, so we kept the heat off. Quiet, walking distance to attractions, pleasant stay. The breakfast was typical and a bit below average. The bagel was the safe bet. We will stay here again and eat out.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for staying with us here at the Best Western Antlers Hotel. We appreciate your patronage and look forward to your return visit when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Wouldn't stay anywhere else!"

Biggerbulls, Scipio 08/02/2016

The staff here was exceptional, desk clerk David went above and beyond. Made us feel very welcome and tended to our requests. He allowed us to stay a couple of extra hours in the lobby due to our train being delayed. The rooms were very clean and cozy. Breakfast was good and simple. Very clean eating area. I would highly recommend anyone to stay at the Antlers. Real close to the Glenwood Caverns and both hot springs, lots of places to eat around the hotel and Enterprise rental car facility is across the street.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review from your most recent stay at the Best Western Antlers. We sincerely appreciate your comments and I will definitely share them with the staff and especially David. Your business is important to us and we look forward to serving you again on your next visit to Glenwood Springs. Sincerely, Dorian Ciolek-General Manager

"Definitely Recommend"

EllenN661, Austin, Texas 31/01/2016

Great value for the money. Nothing super fancy but plenty of space and clean. Friendly and nice staff. Tasty continental breakfast. Just stayed one night but it was a great place to stay, no major complaints.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "five star" review. We appreciate your comments and look forward to seeing you again at the Best Western Antlers. Dorian Ciolek-General Manager

"Great little place!"

DanisaSuarez, Colorado Springs, Colorado 27/01/2016

Great little place to stay and move around. Near everything. Very clean. Good breakfast. Room was a little dark and towels small, but a very good deal for your money. Staff was amazingly attentive and courteous!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for the "five star" review from your recent stay at the Best Western Antlers. We strive to make every guest stay a memorable one and trust that we did so for you. We sincerely appreciate your patronage and look forward to seeing you again on your next visit to Glenwood Springs. Dorian Ciolek-General Manager.

"Comfortable and attractive room--good value"

Danmantravels, Denver, Colorado 21/01/2016

My wife and I stayed in Glenwood Springs for a two night getaway. This was our first time at the hotel. Our room was attractive. Good, firm mattress and comfortable pillows. Decor was rustic, with a vertical log headboard and wooden slat ceilings. Carpet was in good shape and there was a nice size flat screen TV. WiFi signal was strong. The continental breakfast is very good with many more choices than standard--sausage, eggs, waffles, plus the usual items. The dining area is attractive, with high ceilings and lots of light. This is an old-style motel with separate buildings and outside entrances. Walls are a bit thin, though it is quiet at night. Water pressure in the shower is light, but compensated by a pulsating shower-head. The heat unit doesn't have a thermostat, so you have to turn it on and off. In spite of these issues, this is a good place to stay and is well priced. Staff was friendly. We would stay here again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent stay at the Best Western Antlers. We are pleased that you enjoyed our facility and service and we hope that all of your expectations were met. We sincerely appreciate your patronage and look forward to seeing you again on your next trip to Glenwood Springs. Dorian Ciolek-General Manager.

"Stay at Best Western Antlers"

Sandra W, Carrollton, United States 21/01/2016

It was a beautiful hotel. Still decorated for Christmas. This was my first time to visit the state of Colorado. I was impressed with the proximity of the restaurants and places to visit. The snow on the ground was beautiful. I have never seen that much snow. A hot breakfast to wake up to was wonderful. If I should ever return to Colorado I would stay here again.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Sandra for the nice comments from your stay at the Best Western Antlers. We strive to make every guest stay a memorable one and hopefully we were successful doing that for you. We appreciate your business and look forward to seeing you again. Dorian Ciolek-General Manager.

"Wonderful staff and location..."

rockymtngator, Boulder, Colorado 18/01/2016

We are headed there tomorrow and called to confirm room and pet fees. Wonderful staff and they are getting us a nice room downstairs away from traffic for the pup. Also nice breakfast and near town to walk vs driving. We expect a very nice week at this hotel and will stay again often. thanks Steve and Annette

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Steve and Annette for the nice comments regarding your most recent stay at the Best Western Antlers. We sincerely appreciate your business and look forward to serving you when you return to Glenwood Springs. Dorian Ciolek-General Manager

"I literally cried"

981Debbie, Kansas City, Missouri 17/01/2016

After driving 12 hours we are told they double booked. We had no room which was supposed to be the suit. Well after an hour, several people and lots of genuine tears they get us into a plain room VS this huge suite the reason why I came. I felt bad for the people behind me who were flat out told they had to find a different place. I would have been devistated as I esearch thouroly where I go. BYW its not like they were sent off with a several hundred dollar voucher to make up for it. THey were just sent away. I did get my first night at the ghetto suit free and then moved to a nice one. Breakfast was off the chart awesome for a motel. They just should have understood what a traveler feels like after finally getting there and told "sorry" with no compensation and should be overcompensation for the nightmare of finding lodging when you are a stranger.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your comments. There is uncertainty over the situation which you describe regarding a double booking and turning away guests. There is also uncertainty about what a "ghetto suit" is. We do appreciate you business. Dorian Ciolek-General Manager.

"OK hotel but not great"

Kimberly K, De Pere, WI, United States 16/01/2016

This was an OK stay but we would probably not stay again, especially in the winter. Hotel is several buildings. We had to walk outside in the bitter cold to get to breakfast. Breakfast was nice and staff maintaining breakfast was friendly. Check-in staff pleasant and friendly. Check-out staff just handed us our hotel statement and said bye. Not unfriendly, just indifferent. Most hotels ask something like "How was your stay?" Heating unit in room was VERY old. We could not keep the room at a comfortable temperature to sleep. Got up during the night several times because it got too hot or too cold. Room was clean. Decor was as expected at a hotel called Antlers and seemed appropriate for the area. Did not receive any recognition as a platinum rewards member (room upgrade, recognition gift/points). I made the reservation late in the day online so I know better (non-suite) rooms were available but we were given a single queen with no refrigerator or microwave.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your comments,. We sincerely appreciate your input and will use it to continue to improve our hotel. We hope you will return as we begin our rooms renovation in the near future. Dorian Ciolek - General Manager

"Adequate but not impressive"

motorcyclemama400, Montrose, Colorado 14/01/2016

I'd reviewed Glenwood Spg options and this one had the finest reviews for the price. I was under impressed. Staff was very courteous and helpful but the room wasn't very clean, the hot tub was across the "campus", there wasn't an inside pool, outside entrance to the rooms and connecting buildings were not well shoveled and very hazardous for walking. Walls seemed quite thin as I could hear the neighbors in the bathroom and their normal conversation. Breakfast was a huge dissapointment with only wrinkled apples for fruit options and rather limited other options. Thankfully I brought my own fruit and green tea. Next time I'll try another place.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for your comments. We are sorry you were disappointed with breakfast and were unable to try our standard items of scrambled eggs, breakfast meat, oatmeal with raisins and brown sugar, Belgian waffles, pastry, yogurt, English muffins, assorted juices and hot beverages. We hope you will return to visit us after our upcoming rooms renovation in the near future. Dorian Ciolek - General Manager

"Great place to stay"

Katie G, Cascade, Colorado 13/01/2016

Great location to walk downtown, to the historic Glenwood Hot Springs pool, and also to the new hot springs. The owners are super friendly. The hotel is clean, comfortable, affordable, and we have stayed there more than once. We will definitely stay there again. Especially nice is the breakfast that comes with the stay. It was really a full meal. Other hotels, even great ones in Santa Fe, NM, have such buffet breakfasts, but this far exceeds any other that I have ever experienced. They had scrambled eggs, Canadian bacon, hot oatmeal, and other prepared menu items in addition to the standard cold cereal, yogurt, fruit, and waffles of most other hotels. The staff went out of their way to get us to the train to go home. The only suggestion I have would be to have the hotel room ready for train travelers as soon as they arrive, if they know in advance they are coming by train. It is hard waiting for an hour for the room to be ready when you don't have a car. You're stuck in the lobby. The train arrives at a regular time every day. That could be arranged, I think, with very little trouble. Thank you for a great stay!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your time to write such nice comments about your most recent stay at the Best Western Antlers in Glenwood Springs. We certainly look forward to your return visit. Dorian Ciolek - General Manager

"5 year anniversary celebrated with Toddlers"

Sarah L, Littleton, United States 13/01/2016

We took the train down to Glenwood from Denver and upon our arrival, Peter picked us up from the curb and brought us to the hotel. He checked us in within minutes and we were settled in our hotel room within a half hour. The beds were super comfy (better than the ones we have at home!) and we slept like babies! Room service hooked us up with a lot of coffee and a like-new clean room- so be sure to tip well!!! The hot tub was beautiful and well kept and HUGE! Did not get to use the outdoor pool as it is closed for the season. But we cannot wait to come back to give it a try!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Sarah for taking your valuable time to critique your most recent stay at the Best Western Antlers. We are very pleased that you enjoyed our hotel accommodations and that we exceeded your expectations in all aspects. Your business is important to us and we sincerely appreciate it. We look forward to seeing you again on your next anniversary. Dorian Ciolek-General Manager.

"Great value, clean refurbished rooms"

COadmAL, Auburn, Alabama 12/01/2016

I was impressed during a one night stay here. The room was clean and newly renovated. It has a microwave, fridge and the bathroom even has a heater fan. My only complaint is that it was difficult to control the temperature in the room. However, that is often the case with window A/C-heat units. Will definitely stay here during our next trip to Glenwood Springs.

"Great value in January!"

Barfood_MO, USA 06/01/2016

Stayed in Rm 264. Little bit of a walk to breakfast and hot tub, but certainly doable in flipflops. Hot tub is huge and nice. Room was really nice for the off-season rate I paid. Breakfast was very good: scrambled and hard boiled eggs, ham, yogurt, bagels, apples and oranges, and other items that I didn't eat. Super friendly and helpful staff.

"Barb Duncan"

User 05/01/2016

We really enjoyed our short stay at the Antlers. They have a great breakfast, two beautifully decorated rooms in which to eat or just relax by the fire. Hotel staff were all very friendly and accommodating. We will definitely be making a return trip to this hotel.

"Clean and comfortable stay"

Mary S, San Francisco, United States 04/01/2016

We really enjoyed our stay at Best Western Antlers. It was close to attractions we wanted to see, Enterprise Car Rental right across the street, clean room, comfy bed, and great breakfast. The staff was friendly and free ride to and from the train station was very helpful.

Dorian C, Owner at BEST WESTERN Antlers, responded to this review
Thank you Mary for the "Five Star" review from your recent stay at the Best Western Antlers. We are very pleased that the guest room and breakfast exceeded your expectations. We sincerely appreciate your business and we look forward to seeing you again. Dorian Ciolek-General Manager

"Paper thin walls can be very noisy"

willieb303, westminster,co 04/01/2016

Other then the paper thin walls this is a decent hotel. If you have a room next to the stairs bring ear plugs or have a lot of patience because it gets noisy.Mostly because of selfish humans stomping up and down for no reason at all. Or just talking extremely loud. The staff is friendly and helpful. The location is probably one of the best in Glenwood Springs. Our rooms were clean and the beds were decent too. Haven't decided if I will be back again or not. I wasn't really happy with this stay.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent stay at the Best Western Antlers. We are happy to hear that you were satisfied with the cleanliness and comfort of your guest room and disappointed that the outside noise was a disturbance for you. Perhaps on your next visit, we can assign you a room in a very quiet area of the hotel. Nonetheless, we appreciate your business and hope to see you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"Always a great place to stay in Glenwood"

BSS970, Tulsa, Oklahoma 03/01/2016

I've stayed at this hotel several times over the last 17 years, and I have never been disappointed. The location is great, easy to get to the hot springs and the main strip. Nice rustic feel, the rooms have always been clean and non-smoking. I will continue to stay at the Antlers each time I come to Glenwood for the Hot Springs. Hotels are always a gamble, and this one is one of the few I haven't been burned on.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the "Five Star" review. We strive to make every guest stay a memorable one, and it is apparent that we did that for you. We sincerely appreciate your loyalty and look forward to serving you again during your next visit to Glenwood Springs. Dorian Ciolek-General Manager

"Great Place to Stay"

Terri E, glenwood springs, United States 03/01/2016

We've stayed at the Antlers for years! We love the rooms and the indoor hot tub. It has only improved with a larger breakfast area that includes more seating and a better layout! We also enjoyed the expanded choices at breakfast! It is also exciting that they have added partnerships with the Hot Springs Pool and Spa. The discount on the pool was much appreciated!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Terri for the "Five Star" review. We are certainly pleased that you enjoyed our new lobby and of course, breakfast!. Your continued patronage is very important to us and we sincerely appreciate you loyalty. We look forward to serving you on your next visit to Glenwood Springs. Thank you again, Dorian Ciolek, General Manager.

"Very Poor Service"

BrianPoland, Bentonville AR 02/01/2016

Poor device ruined our trip. travel about 20 weeks of the year. Our families stayed in Glenwood New Years week at the Hotel Colorado and loved the experience about $125 a night. The Antlers looked promising so we booked out last night there in the hopes of making it our location for our annual family ski trip. In short, we couldn't have been more disappointed with the service at the Antlers. We were traveling with my 80 year old disabled father in a wheelchair. We arrived at the Antlers at noon hoping to check in early. That request was answered with a quick and not so pleasant NO. When we asked if they could hold out luggage until check-in so we could return our rental car, that was also answered with a NO. So, our family and my disabled father sat in the lobby waiting. After speaking with housekeeping, the desk manager said our room would be ready at 2:00. We loaded up for a late lunch and returned at 1:45 hoping it would be ready a little early. They then informed us it would be ready at 2:30 instead of 2:00. So we waited again. At 2:30, we were ready to check-in and we're now informed that the room wouldn't even be ready at the stated check-in time of 3:00, that it would be 3:15 or 3:30 before our room was ready. Finally, after almost an hour and a half of waiting in the lobby with my disabled father, they allowed us to check-in. The front desk needs an extreme makeover when it comes to customer service and general respect for the elderly. Don't waste your time and money booking here. Hotel Colorado is nicer, about the same price, and has fantastic customer service and true respect for the elderly.

"At best an average motel"

mithuntm, Sunnyvale, California 30/12/2015

I would have given this 2.5 stars... First the good parts: 1. Good service 2. Awesome breakfast Now, the bad part (the room): 1. The rooms were very motel like... were very dated... 2. The shower forced water out with so much pressure that it actually hurt 3. The room design has the sink area common with the room. If you are up early and want to brush your teeth, you will wake up anyone else in the room. 4. The rooms are inter-connectable... while this is good if your neighbour is family... it is not good since noise filters into the other room. 5. Toiletry looked very cheap...

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for taking your valuable time to critique your most recent visit at the Best Western Antlers. I am very pleased to learn that our service and breakfast met your expectations. The guest rooms however, will be scheduled for a complete renovation this year and most all of your concerns will be corrected. I hope that you will allow us another opportunity serve you once our room renovation is complete. Thank you very much for your business. Dorian Ciolek-General Manager.

"Great resting place in a busy town"

Nona G, Boulder, Colorado 30/12/2015

Considering it was holiday season and crowded, the price for this clean and comfortable room was just right. The bed was very comfortable and the room a bit larger than most. For me, these things matter. My only criticism is the refrigerator froze all the food, and the microwave was not efficient. I use these things when I travel, so I was disappointed, but it was not a deal breaker. I'd stay at this hotel again for sure.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Nona for the "Four Star" review from your last visit at the Best Western Antlers. We are happy to learn that our accommodations met your expectations in both cleanliness and comfort. My apologies for the extra cold refrigerator and inadequate microwave. We will check all refrigerator settings to insure a proper temperature. Thank you for your business and we look forward to seeing you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager.

"Great breakfast!"

calidreamin2015, Longmont, Colorado 30/12/2015

This is our fourth time staying at the Best Western Antlers. We love the larger rooms with three queen beds, very comfortable for our growing family! They have a great hot breakfast and the lobby is beautiful!

"Rustic touches, good facilities "

User 29/12/2015

We had a pleasant stay in a three bed suite, which had a mini-fridge and microwave. It's quite nice for a motel, and decent as a hotel: clean, rustic natural wood accents and furnishings, easily adjustable heating (though the fan is a little loud), good pressure and plenty of hot water in the shower. The included breakfast is varied and abundant, maybe not the best food ever but plenty of choices, including scrambled or boiled eggs, sausage patties, fresh waffles, and oatmeal, as well as standard continental breakfast fare. We stayed in the Caribou Lodge, which was quiet and close to the main building. The lobby and dining areas are comfortably decorated, with fireplaces in both. A great place to stay to access the hot springs (we especially loved Iron Mountain), downtown, and the Adventure Park.

"Very affordable and clean"

Stephanie W, Glenwood Springs, United States 28/12/2015

This was our first stay at Best Western in Glenwood Springs. We normally stay at the Hot Spring Pool and Lodge for easy access to the pool, but since they're prices have gotten outrageous we decided to give BW a try and we LOVE it! It's very affordable and in walking distance of the hot springs pool. Me and my husband had our own room and my son and his friend had their own space. Bed was comfortable and my own little enjoyment was a window in the bathroom. I was in a room with 2 teenage boys and my husband so that was a bonus)!!! We will definitely stay again! Cant beat the price!

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you very much for staying with us here at the Best Western Antlers. We are happy to learn that you enjoyed the room accommodations and our proximity to the hot springs. We appreciate your business and look forward to serving you again when your travels bring you back to Glenwood Springs. Dorian Ciolek-General Manager

"hit the spot"

Jon G, Englewood, Colorado 24/12/2015

My king room was nothing fancy, but the location was great (5 minute walk to the springs and 10 minute walk to downtown restaurants). The bed was comfortable, the hotel was quiet, and I got a good night's sleep. The staff was very nice and helpful. Breakfast was better than similar hotels and set me up well for a good day of skiing at Sunlight (easy 20 minute drive away).

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you Jon for taking your valuable time to critique your most recent stay at the Best Western Antlers. We are very pleased to learn that your guest room, our breakfast, and staff service met your expectations. We sincerely appreciate your business and look forward to your return visit to Glenwood Springs. Dorian Ciolek-General Manager

"Great place to stay"

Ken H, Aurora, United States 28/11/2015

Very warm and friendly which is getting more difficult to find these days. The room was very clean, a bit dated with some of the fixtures, but a very good place to stay. The staff is outstanding! make you fell welcome and comfortable

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the comments.

"Best Western Antlers - A Home Run for Glenwood Springs!"

Jeffrey S, Aurora, United States 10/11/2015

We have been staying at the BW Antlers for several years now and we are never disappointed. In the summer the pool is open and the newly remodeled lobby/breakfast area is beautiful. Great value for the price - definitely a treasure in Glenwood.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the comments. We are glad you like the new lobby.

"Good location"

johno2000, London, United Kingdom 09/11/2015

We stayed here for 3 nights to explore the local area. We booked a room with two Queen beds but were given a Suite with the same in the Mousse block. The hotel did not appear to have many guests staying at this low season time. The reception staff were very helpful. The room was excellent although dark and could do with and coat of brighter paint. The first two days were great but on the third day we had neighbours whose normal voices could be heard through the cardboard thin walls. It was not their fault, unfortunately they did stay up late which did not enhance our stay. The breakfast was excellent. The local area is really good and much can be reached on foot if you prefer. The local tourist information office near about 10 minutes walk away near the station was very helpful in providing trail locations.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the comments

"Our family enjoyed our stay"

Caroline R, mead, United States 03/11/2015

We really enjoyed our stay at this hotel. Unfortunately, we found out the last day we had a mouse in our room. But it was to be expected since its up in the mountains and it is a bad season for them. Otherwise, everything is clean and the breakfast is good. We will be back.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the comments

"Great location for Hot Springs"

Ree M, Plant City, Florida 30/10/2015

Got a great rate on Groupon. Room was good size, dressing area nice with extra counter space in bathroom area. Microwave and mini fridge. Breakfast ends pretty promptly at 9:30, so don't be late. Front desk staff very nice. Good walk to hot springs, not too long.

Dorian C, General Manager at BEST WESTERN Antlers, responded to this review
Thank you for the comments.

"Weekend Getaway"

Barbara H, Arvada, United States 19/10/2015

Hotel was great and ground are very well kept. Make sure when you book it's not a pet room unless you are taking a pet. Our first room reeked of pet urine however the front desk moved us right away and the second room was much nicer. Very friendly employees and great location.


Kirk K, Erie, United States 18/10/2015

If you like hearing your neighbors talk like they are in your room then this is the place for you. Walls are paper thin and it was not just our room we ask others and they shared the same problem (they left the TV on all night). I shared my complaint with the staff and they did not care.

"One of better Best Westerns"

Michael M, Denver, Colorado 15/10/2015

First time staying here, overall a nice property, but old, and needs a lot of maintenance work done on the rooms. I had room in the back to get away from street, Interstate and train noise. Room was not cleaned properly during the two day stay. Plenty of evidence of spiders and other insects in the room. The free breakfast is exactly what you get, no quality food, and very small portions.

"Beautiful grounds; great staff"

Linda M, Lynwood, United States 11/10/2015

Excellent hotel and great location; staff went out of way to accommodate and were very helpful with questions about the area and use of rewards points - only issue, beds too high; felt like stepstool needed to get in/out of bed.


Richard S, Lone Tree, United States 07/10/2015

This motel sits on beautiful, well maintained grounds in a quiet part of town backing to the mountain. Our room was nicely refurbished. Exceeded our expectations in all aspects! Would like to come back in the winter.

"Excellent Weekend Getaway"

Brandon B, Lakewood, United States 05/10/2015

Best Western Antlers new ownership is reason enough to come back again and again. The staff is friendly and helpful. The rooms, lobby, pool, and grounds are sparkle. I wouldn't stay anywhere else when I find myself in Glenwood Springs. It is in a great location, walkable to the Adventure Park and Tram, the Glenwood Springs Pool, food, shopping and more. The best part is two blocks away is Splendor Mountain Spa which has amazing spa services.


John A, greeley, United States 03/10/2015

Too noisy guests. Place had noisy drunk harley riding guests next to us . we asked them to be quiet and the final went to bed after midnight. What else to you what me to say. Nice motel crappy inconsiderate guests on Harley Motorcycles. They are sons of whores.

"Handicap room"

User 03/10/2015

We love coming to Glenwood springs best western has been fabulous to us and our family on several visits. The handicap room is great access to the onsite pool and hot tub. Room could be bigger. I couldn't ask for a friendlier staff and service! Good complimentary breakfast! Great views. We will be back.

"Fall trip"

Cyn106, Longmont, Colorado 30/09/2015

The hotel is in a good location. We booked a room with a microwave/fridge but were told it was not available. Should not put it on booking websites then if you do not get it. The room was standard but the lighting was really poor and it was dark. Other than that it was fine. Another family member had a really nice room with outdoor patio and good location. We didn't use the pool which looked fine or hot tub ( inside) so no comment. The breakfast was fine other than the other reviews stated they were out of oatmeal, eggs and bacon. Timing is everything here. Early is better like all hotels who offer breakfast buffets. We were able to get the eggs and bacon but it was pretty congested trying to get the food. Otherwise I thought it was ok. Didn't like the fact they did not have a in room safe. I think the rooms vary widely depending on which building you stay in. My suggestion would be to mark parking spots for the rooms so you could park close to them. Otherwise you are parking and walking a ways. But all in all I would stay here again. It worked just fine for our trip.

"Soaking with a view of the mountains."

Nebraska_girl0712, Fairbury, Nebraska 29/09/2015

I agreed on the hotel based on what my travelling companions suggested. Guess I had visions of soaking in the hot tub at night looking at the mountains...Well this hot tub is in the same building that houses a laundry mat for guests...not appealing and very old looking. The pool was luke warm and nothing special. We were promised a room with a fridge and microwave, but that is not what we got. We did get a room that had a bonus bedroom which worked well for our group of 3. The breakfast is nothing special. I guess I don't trust eggs in the shape of a disc as being "real". Otherwise all was very basic. For $150 a night I guess I expected more from this location. It is walking distance from all spots in Glenwood. You can cross the street to the Ramada and catch a bus for $1 to take you all over town. For $7 more you can get up to Aspen. Glenwood is a great girls getaway spot.

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