Best Western Tower West Lodge

The room was clean and quiet. TV, micro, heat all worked fine. Pillows way fluffy as most hotels are. (too fluffy for me but I make do) Beds ok. They gave us a voucher for a free drink in their bar. We were in town for just one night and paid $90. Downside, room was 2 buildings away from the front desk. There was a walkway but quite a walk from our room in early am. Even that wouldn't have been a deal breaker but no complimentary breakfast. They had a $12 buffet of which not too many folks were attending. Sorry, next time we'll try one of the other nearby hotels - cheaper and at least a Continental breakfast. note: No one ever tells me what to review.

Wow. This hotel needs updating. Breakfast is no longer included. We stayed here two years ago and it was free. Did not feel safe in parking lot. We are best western loyalist but will NOT be back. My advice, stay at the holiday inn express!

This is an older property. The bathroom was renovated, which is a plus, but the room itself had very old carpets on an uneven floor and a musty odour. Furniture had a worn-out look. The A/C unit was impossible to turn off and was on all the time, which made the room quite loud. The window could not be opened. The fridge was ok and the bedding was adequate. No breakfast included. The price reflected the faults, though, so you get what you pay for.

Nice motel a little out of town. Rooms are dated and comfortable. No elevator if you have knee or hip issues. Restaurant and bar attached, whick is convenient. I would probably not return to this motel if I had a choice.

We had an issue with an uncomfortable event at hotel and wanted to cancel our stay before even getting into rooms. Was given a business card for manager and told to call her. Number was out of service. Then told to email her saying she answers quickly. Two days later and at home, still haven't heard from her. Havent heard back from BW customer service yet either. No breakfast included in hotel stay. Dated but clean rooms. Beds were comfortable.

This is a very large facility, but all of the amenities worked well. Located on the edge of Gillette, it's quite convenient. The hotel does not provide a breakfast, but we were given two drink vouchers for their lounge which we took advantage of. We recommend this hotel.

Place was clean, no continental breakfast (be nice to get a coupon for buffet next door) and pool is large. We booked a suite for our family of 4, teenage girl and boy. When we walked into our room we loved it UNTIL we walked around the corner and the shower is IN the bedroom living area! Very difficult for everyone to shower this way without others leaving the room. We asked for a different room but none were available. We made it work but just beware of how the rooms could be set up.

The friendly staff and easy access I90 made this hotel stand out. The staff was quick to accommodate any needs. upon check in we were welcomed and found our room easily; however, we noticed a strong oder. The staff changed our room, apologized for any inconvenience and checked back with us to make sure all was well. The new room was clean and the bed was very comfortable.

Do not stay at this hotel. Staff is rude. Pool area was dirty. Some outlets in room did not work. Appliances in room are out of date. No USB ports. Breakfast buffet is overpriced and food was lousy...

Mom and I were on a fun road trip that was somewhat derailed by car trouble. When we arrived at this location we had been driving 10-11 hours in an effort to try and recover the time we had lost. Grateful to find a best western as we have always found them to be consistently wonderful. Upon checking in we found my mothers ac unit to be inoperable and smelled as if it was on fire. The heat was unbearable. My room also seemed to have an inoperable unit as well. When Mom called to let them know the front desk agent said she would need to wait for the repair man to arrive. My mother is elderly and disabled. The condition of the room was not suitable for her to remain in it. We went to the front desk and explained we would be leaving. It just simply wasn't possible to continue to have my mother in the heat. The front desk agent let us know that any refund would have to be discussed with Nicole the General Manager. I called Nicole a day or two later to discuss the situation. She immediately started raising her voice. I was given no opportunity to even speak a single word. When I asked her if she was even going to give me an opportunity to speak she hung up on me. Mind blown. I see where the terrible customer service comes from. The fish stinks at the head. We are currently in direct contact with corporate. This is not a good representation of what I have always found to be a great place to stay. The only reply can seem to respond with is that wrong are liars so be prepared to read that only in her response.

Comfy rooms quiet and good beds nice size rooms close to a convenience store so you can get a bite to eat wish they had a free breakfast other than that a good place to stay good location and clean rooms

Told reservations at Gillette we had dog, needed a pet room. Asked if pool and hot tub, as several places in Gillette have this. Told yes to both. Key cards didn't work! Sound on TV didn't work! Maintenance spent 30 minutes fixing it. Pet was not noted on reservations at could have charged extra 100 if I didn't catch at check in. Hot tub was cordoned off for repairs, ice cold. How did the so called manager not know this when we asked at reservation time? A PLOY to get us here as several facilities have hot tub and pool. Worse yet, husband in ICU for 2 m9nths last year on 20th so this was our 20th celebratation. What an incredible waste of money and time. Any other place in Gillette WY would have been better choice

Internet is slow but there is a lot of rooms so ya know. The maids most don't speak English but they had a couple who could translate. I am very happy they allow my one dog. The rest of places in Gillette would not allow my pit mix.

Upon arriving I could smell a distinct odor but could not figure out what it was or where it was coming from. The stay was OK besides that. I come leaving I stripped the bed and found two big pee stains in the mattress. I informed the front desk attendant who gave me a small credit of just the taxes on the room for just 1 of the nights I stayed.

Was charged for 2 prime rib meals, but one of the meals was meatloaf. When asked why, the staff refused to adjust the check. Also,none of the ice machines worked. The property was old/tired. I travel regularly for business, but for this site, Never Again!

The hotel is showing signs of aging, my room had a leak in the roof, but the staff are friendly and accommodating. Breakfast is a nice touch with a buffet available. Fitness area is a little small with one treadmill not working, but hotel has a swimming pool for the kids to play in

Not staying again. There's other hotels in area, I'd go there. Only good thing in a bar on property. Didn't get to use pool or hot tub, too many kids. Bartender was nice. Desk clerks tried , but the rooms are just lacking in basic maintenance.

Spent three nights at this hotel. This is a surprisingly large hotel but is well kept up. The lobby was very nice and the staff very friendly. The room was nice and was very quiet. Heard a little noise from kids running up and down the hall but that happens. The only problem was I could not get the hotel wifi to work. But as I travel a lot this was not an issue as I just used the hotspot on my phone. I would certainly stay here next time I needed to stay in Gillette.

Bed was comfortable and shower pressure was wonderful! There was a sticky spot on the floor and desk chair was bent too far back. I tried to fix it, but couldn't figure out how. Otherwise it was a good stay.

The room was super quiet even though it was on the first floor. I needed to do laundry and it was right across the hall. Lucky but worth it. Good price and they had soap at the front desk. The machine was clean and inexpensive.

Clean rooms excellent staff great restaurant and bar. Food choices were better than I expected and the service was great. Food was delicious! Great pool. Friendly staff. Great location right off of interstate.

The rooms were clean with nice bedding and mattresses. Plenty of room to move about. There was a nice bar onsite and a restraunt that offered a small breakfast buffet. The staff at the desk, the bar and restraunt were all very friendly and accomodating. Reasonable rates and quiet!

The sink had this sticky gunk in it. My child got a rash after swimming in the pool. I let the front desk know and no one really cared. The house keeper tried to claim that it was just a little hair in the sink but thankfully I took a picture. They claimed they checked the pool levels and they were fine but I don't believe they did. After calling customer service, the manager lied. She claimed she sent me two emails, but I never received any. She denied everything that I told customer service but I'm the one with the pictures. Please save yourself the trouble and stay anywhere else.

We stay at dozens and dozens of Best Westerns and some are very good. This is one of those. Not horrible but old and really needs some work. Toilet wasn't bolted to the floor properly. Big crack in concrete steps to our entrance. Not a big deal but the breakfast buffet isn't complimentary and that should be stated. The buffet was okay and the price was fair, something like $10.95 each. This place is probably okay for somebody looking for an inexpensive place to stay but doesn't seem good enough to qualify as a Best Western. Kind of a maze to the room and not bright or cheerful.

Dirty socks where left in the room from the previous people. Floors not vacuumed. Foul smell in the corner of the room like cat pee. Dim light in the bathroom. There's no elevator. Would not recommend.

While I don't regularly stay in Nest Westerns, this one exceeded my expectations. Our room was big, everything worked, everything was clean, and was pretty quiet. The restaurant on premise was good, a tad high, but good. The staff was friendly and accommodating. I'd stay here again.

Snot and blood in bathroom sink. Bath tub and toliet dirty. Was told by front desk that no one could come up to clean room and that they did not have another room to move me. The breakfast buffet had no food in it and they didn't have the staff to keep up to fill it. When I went to discuss all of these issues with the Manager she extremely nasty and really did not care to address the issues and told me to bad. I will never stay at this location Best Western Tower Lodge in Gillette Wyoming.

Wonderful helpful staff, so friendly. Rooms were clean and very quiet. Beds are awesome, Pool was clean and hot tub was so relaxing, great way to end your day. Loved the ease to get in and out of rooms

When checking in my entrance was at rear of hotel 11 at night and the doors were not secure. All access were propped open so anyone could walk through hallway past my room .that was the only problem I had And the have a restaurant fo order breakfast

Unfortunately there was not a zero star option or I would have picked it. The stay and service was horrible from check in to check out, including a sub par dinner (service and food), at the steak house. We booked the 2 story room, #4200, so we could have privacy with our 9 year old staying with us. At check in we asked about a luggage cart and were told they would be at the entrance to each section from the parking lot. This would have been pointless if were true, as no luggage carts were present anywhere; but it was doubly pointless as there is no elevator to the second floor and our entrance was on the second floor....or was it? Actualy it turns out that there is a private room entrance at the parking lot level with a side walk to/from the parking lot, which would have been good to know as we had to haul our luggage up the stairs to the the second floor entry. After entering the room we then had to  drag it back down the narrow spiral staircase to the bath/bedroom level. Only then did we discover the exterior entry at that level. So on an up note leaving, was much easier as we just left via the bedroom level door. Again knowing that was an option at check in would have been appreciated.  The truly odd fact is that the manager on duty at check out claimed he didn't know that there was a door that had parking lot access, when I attempted to go over the facts of my challenges during our stay.  This seems odd and lacking at a management level regarding knowledge of even the basic amenities and layout of the property. After the check in and luggage debacle we found the bedding on the upstairs sleeper sofa to be dirty, slept in, with visible black long curly hair all over it. We called down to the desk for new bedding and they were neither gracious nor apologetic and  about having housekeeping switch them out and seemed pained to do so. The next challenge to the room set up is that there is no privacy from the second floor to the first and there is also no way to close blinds (no access to the windows and no blinds on them) on the second floor windows to stop light streaming in from the outside in the morning. Then there is the shower set up, it has no doors and is completely open to the room and visable from the open staircase where our 9 year old was staying above. We also found it to be dirty, with hair in the soaker tub, similar to what was on the sofa bed sheets. So much for the claim on all the entry doors touting a superior clean/sanitized room with enhanced covid cleaning protocols in place. That is either complete bunk, or there is no management oversight to protocols put in place. Beyond expecting to have a clean and sanitary room with a modicum of privacy from our child; we also booked the room to be able to breakfast together as a family. Therefore we brought specific breakfast items that were microwavable and had the items prepped to put in the microwave only to find it to be broken/completely non functioning. After the horrible meal at the steakhouse the prior evening, capped off with what can only be described as lack luster service at best; we opted for leaving early and a fast food breakfast over betting on the breakfast buffet being a higher quality than the dinner. When I stopped by the office to check out, I spoke to the manager on duty who couldn't seem to comprehend why I was less than satisfied. His only question is why I just didn't refrigerate my prepped breakfast food and save it for later rather than tossing it. Seriously that was his only comment, not an apology, not anything else. I left my number on the back of the GM's card that was available on the counter and ask that he pass it on for a follow up call, but I have not heard from anyone after nearly 5 hours and have little faith that it did not end up in the trash. My advice is pick any of the multitude of other flag hotels at either exit, if you have any expectations of service, cleanliness, or appreciation for your business.

Friendly staff, clean rooms, parking lot needs improvement to accommodate larger vehicles and boats, location next to busy road with many semis. Able to bring my pet but I could not find a designated area for letting my dog roam.

The staff was above and beyond friendly! This includes the front desk, restaurant and bar. Good location from interstate. Wifi was not as speedy as advertised - took 4 to 5 times to get initially connected (be patient) and sometimes a device got kicked off. The speed was slower than expected. Pillows on beds were nice and big but VERY firm. It would be nice to have different firmness of pillows on beds (most hotels do this). Breakfast buffet was cold and had been sitting there awhile. Not recommended!

This was a clean hotel but didn't offer free breakfast. They also have 2 floors and NO ELEVATOR. The pool was relaxing. BUT>>> They need to put a caution sign by the entry door to the pool area because you will trip . We saw several people including ourselves trip on the raised door step.

This location is in dire need of a remodel and there's rooms smell absolutely horrendous from the first room smelling like 500 people just smoked a cigarette in them to the second room I was offered smelling so chemically bad I was unable to stay at the location.

The motel was very clean and nicely arranged with a restaurant attached.... we used two of our $25 Spring promotion awards, so it was half the price it normally would have been. The restaurant food was very good, but the air conditioning was cold in that room. The desk people were wonderful....

An amazing place to stay and I highly recommend this Best Western! Front desk and Lounge staff were friendly and professional. The room was clean and large and the common areas were clean and nicely decorated. The Lounge was rustic and they serve great "peach" margaritas (many thanks to the superb bartender who made this!).

This place was just ok. There was nothing about it that stood out to make it spectacular. It was clean enough and well enough maintained. There were no clean towels in the pool area and dirty towels were all over no matter what time of day we went in. the pool access was confusing and I was not impressed that my pool access room was actually across an outside courtyard, back into another part of the building then down a hall from the pool. The pool is surrounded by glass sliding doors on all sides, but they were all locked withe the handles removed so they were unusable. I realize that is likely a secure measure, but it looked trashy and rundown because of it.There was no mention of a continental breakfast so we ate out each day.

Room was for handicap. Which would have been fine if the bathroom had a vanity. Missing light bulbs in 2 lamps, microwave cord would not reach the cord cluster hanging by TV. Room was next to hotel laundry. Carts in hall way made entry to room difficult, noisy conversations outside my door by laundry staff. Hotel would not change my room or offer another option. I booked thus on Best Westerns website at the offered rate for a King. Manager tried to tell me I was given a discount at check-in. She was argumentive and offered no apology. I won't be back and I travel a lot.

The hotel was attractive and clean. Room was large. Bed was extremely comfortable. Stayed for one night while traveling through area. Improvements need to be made in correct signage for restaurant hours and availability of breakfast. Restaurant was closing earlier than hours stated. I just made it under 19 minutes. They did seat me and food and service was excellent but I was rushed to enjoy my only meal of the day. They closed for a slow evening which I appreciate their business decision but they should monitor activity for each day and make changes accordingly, stick to hours and post correct hours, No to go breakfast since there is a restaurant but again incorrect signage. A sign stating to go breakfasts distributed to all BW was in prominent display. The verbiage about the to go breakfast should have been covered up.

Watch out for this one! General Manager, Nicole Brown, refused to reverse charges for unauthorized transaction. Very unprofessional and dishonest. Some back story...Attempted to book a stay on the Best Western corporate site in which it stated booking unsuccessful and to reach out to the hotel. I didn't want to go through the hassle, wanted to book something immediately; hence, I did somewhere else! Continued to receive emails from BW asking me to confirm the booking, which I've attached. Miss Brown says room was held on “good faith.” I never once received a confirmation of a reservation from her or a thank you for booking. Why would I think it was reserved? She chalked me as a no stay. Refused to show proof of a confirmation. I was really looking forward to staying at a beautiful place; that's all I ever book. So watch out here, once she gets your info, she's gonna do as she pleases. Best Western corporate no help at all, though I tried booking through them, want to put it on the hotel.

I asked if the hot tub was going to be open that night, they said it would be open. Checked in, cleaning staff & their kids & stuff was everywhere in the halls & the hot tub was closed that night due to different reasons I was told by different staff. The breakfast you have to pay for tastes like soap. I was told the hot tub/pool was closed due to maintenance needing to clean & it would be open the next morning at 7am, well at 8am it was still locked, I asked the front desk & they said they'd have someone go open it, went down there around 10am & maintenance was spraying it down & cleaning it but was still open. Why it was closed with no one cleaning the night before was beyond me.. I've stayed at several best westerns all over the US & this was by far the worst experience.

SUPER CLEAN !! Staff was great!! Will stay there again!!! They were very concerned about us driving and offered to help if we got stuck with safety covid guidelines it was nice they didn't close the continental breakfast instead had someone serving it.

This hotel is a little old, but our room and the hallways seemed to be recently updated. They advertised covid-19 measures, and the common areas and room (except for the carpet) seemed very clean. As a note, my wife hated the place, but I thought it compared to most places we have stayed while on vacation in the past. While looking for something on the floor I noticed the carpet had not been vacuumed very well. The room was spacious and the refrigerator nice and large. We had a quiet night and I wouldn't have an issue staying there in the future.

I don't understand the terrible reviews.And frankly, the first time I stayed here, I was put off by the reviews, but the price of a room here sucked me in and I'm glad I gave it a chance! I'm somewhat of a picky person and I don't hand out 5 star reviews much, but I'm giving this place one. Here's why: Obviously, this place isn't the nicest hotel I've ever stayed in. I've now stayed here twice this summer and enjoyed each stay. The rooms are large and clean, good water pressure in the bathroom, they're pet friendly, I love the staff - from the front desk to the staff in the lounge and restaurant, they're all great! Yes, it's a little dated. The hallways are a complete maze with an odd room numbering system that I can't seem to figure out - I got lost more than one time! The fitness center needs some work - the two treadmills do NOT work - and I've tried to use them on two separate stays (once in July, and now in Sept). Please fix! Cuz I'll be back. I ate in the lounge on both of my trips. There's just somethin' about. You walk in, and they've got Sturgill Simpson blasting on the jukebox, bunch of locals at the bar, a few tourists at the tables, and everyone looks like they're having fun. It's dingy and dark and a little shady - it's exactly what I'd expect from a Gillette, Wyoming bar! CLASSIC! I love it! Plus the food is good - Mushroom Swiss burger is to die for. Breakfast isn't free. But it's GOOD. So eat there. Honestly, I'd rather pay for the breakfast and get decent food, than eat a stale bagel, questionable fruit and powdered eggs from your typical free hotel breakfast. This place is authentic, classic Wyoming, and ya gotta eat in bar and/or restaurant. I'm glad that Gillette is a good stopping point for my trips out west from Minnesota. I'll definitely be back

This is a decent place and had clean rooms. Only negative is older and needs some updates. Plug-in at bedside didn't hold plug for my CPAP and no other plugs by bed to plug-in. Very annoying the front desk person couldn't provide an extension cord and asked if I cld wait for a maintenance person that wld show up at midnight. I ended up moving a lamp with Plug-ins to night stand but sometime in night stopped working. I would not recommend staying here if you have medical equipment needed by the bed.

It looks like this used to be a motel. Our room had a door to the courtyard by the pool in addition to the door in the hallway as usual. This area is nice, with some grills provided, along with some seating. Unfortunately, there were NO trash cans out there. Just about everywhere was cleaned well, except for the carpet in our room. It looked 5 years older than the carpet in the hallways. Also, it was not vacuumed along the base boards or behind any furniture. Also, the room had a musty smell. It was a great price, but it is quite a bit further from the Black Hills attractions than other hotels. Gillette is beautiful and we didn't mind the drive. We thought it was well worth it.

I think Best Western is one of the best hotels for the dollar you spend, and their properties have been in excellent condition. All the Customer Service Reps at the front desk have been courteous, and professional. In Reno, NV I got upgraded to a Suite once I signed up for the REWARDS Program and She was awesome to help me out. Along my trip on the North Route back to New York all the Best Westerns have been above my standards. Being a US Army Veteran, I am on a budget, and Best Western is a great way to stay within my budget.

Reasonably priced accommodations that were close to the softball diamond. The restaurant was opened but did not have a buffet due to COVID-19. We didn't eat there because we didn't have the time. If you are ever in Gillette, WY it's worth a stay.

Disappointing stay. Our softball team booked a block of rooms for a long weekend. We arrived at a "non-smoking" room 2 doors down from the smoking rooms where it wreaked of cigarette smoke in our room and in the halls (can't go anywhere without the smell of stale cigarettes around here). The air conditioning was broken so the room was humid and felt unsanitary. The bathroom light was burned out, toilet paper roll broken and one towel waiting in a room set up for 4 people. We asked for a room change, which they obliged. Better room with A/C working but throughout the stay, our room was neglected by housekeeping all weekend. We had to take out our own trash and make do with the towels that were there upon arrival as they were never replenished at our request. Coming back from a sweaty, dirt-filled tournament and walking into your unmade room was less than welcoming. The tub wouldn't drain after our showers and overall, the cleanliness was less than average throughout the room. It was noisy as the view from our room was the gas station next door and the interstate. The pool area felt unkept; outside in the courtyard, it appears there are permanent residents living here as there are beer bottles and cigarette butts were strewn about. it's disgusting. The staff in the restaurant were pleasant, food was average, and pricing not bad for a hotel restaurant. Overall, you guessed it, would never return to this property. Not sure how some of the other reviews are as positive as they are; they got luckier than we did it appears!

We were traveling back to Canada in mid March and booked ahead for this hotel. The room was roomy and clean, and we appreciated the pet friendly welcome we got. As we were tired, we chose to eat at the hotel. When I checked about a gluten friendly meal, the staff was so accommodating, and the meal was delicious. My husband's meal was also great. In the morning, the breakfast buffet was also delicious, and the staff was so knowledgeable about gluten, that I was able to have a breakfast feast, where I often have to go without. Thanks to the staff both at the front desk and in the restaurant. Your caring attitude was so appreciated!

My wife and I traveled from Manitoba Canada in early March 2020 and spent the night in Gillette after a long drive. We had been in the Best western lounge before and enjoyed the experience so figured we would try it again. It sure did not disappoint. The atmosphere is very relaxing. Drinks and food were excellent all at a very reasonable price. Plus the bar maid was very friendly.Music was good just right volume and nice and warm at the bar. Very well managed lounge. Impressed and totally satisfied. Looking forward to our next stop in this lounge.

I stayed at this hotel with colleagues while opening a new store in town. We stayed for 7 nights. Good points: super clean rooms and impeccable housekeeping. Restaurant has good breakfast with a buffet not too much different than a Comfort Inn. Did not get to try dinner as they close at 9. Bad points: reception staff and manager will lie right to your face. If you are a rewards member (I'm a Diamond) then you are entitled to an upgrade to a suite when available. I always verify availability on the website before asking. They had suites available for the entire time I would've there. When I asked for my upgrade I was told there were not any suites available. Upon speaking to the manager I was told that giving me a suite would cut I to her profit. That those rooms go for too much money to give them away. She obviously doesn't understand the purpose of a loyalty program. The sad part for her is that my team and I will now be visiting Gillette three more times this year at a minimum and staying at least a week. That's 4-5 people at a time. However, we will probably stay at the La Quinta. One more bad point. The hotel is very noisy. Poor insulation between the walls allows you to hear everything going on in the room next door. According to the manager, there are no quiet hallways to move to.

Comfortable oasis! I've stayed with these guys a few different times in the past 6 or so years, and never have I been disappointed! CLEAN! Always clean. For a facility of it's age, I'm assuming older based on the size of the lavatory, this facility has been WELL MAINTAINED! Their staff has been welcoming and accommodating on every visit. A shining ambassador for the great people of Wyoming. Although Gillette has many options for lodging, these guys provide me the service needed, time after time. Comfortable, quiet, and dependable.

We checked in and found our rooms to be a bit farther from the pool than we expected so without issue they found us rooms near the pool entrance. We ate at the bar/restaurant on site and had service by Terese that was above and beyond and the food was great! Enjoyed the breakfast buffet as well. Would definitely recommend this place.

We have lots of family in Gillette, WY and always stay at the Towers West when visiting. We travel with our dog, and they are always welcoming. We have always had excellent service, stay at Towers West. The service is excellent and we had Thanksgiving Brunch plus several breakfasts there...food was wonderful! Always worth it!

One night stay after 5 nights at other Best Westerns enroute to and from Phoenix. This was the last BW we stayed at and although it is good, it's not the same quality we enjoyed at the other BW. All other BW's offer free breakfast buffet. This one charges $5.50 for buffet and extra if you want toast instead of the biscuits and gravy. Kay, our server said she has heard this before and did everything to make it up. She brought us a pot of coffee and hot water for tea and a jug of cold water. She also brought us bacon which was not on the buffet. Buffet did have a good choice— scrambled eggs, sausage, biscuits & gravy, muffins and pastries and fresh fruit salad. Kay took amazing care of us.

Food is excellent!!!! Service was great. Seafood Buffet and breakfast buffet was incredible! Rooms are nice. Bed and pillows were very comfy! Bathroom was a little small, but great experience for the 2 nights we were there!

It was a great stay for the fact it was during Winter months, great access to food an right off the highway. Having directv was a major perk I was happy. An the restaurant was really good cause I dint have to leave the comfort of the hotel.

Unlike most similarly priced hotels include breakfast with the cost of the room. This one Does NOT ! The food availble is nearly identical to thhe other hotels in the area. but they charge $5.25 minimum for breakfast.

Travelling through Wyoming to SD. Always prefer BW hotels so decided to stop in Gillette on the way to Devils Tower. A good solid property in the BW tradition but the amazing thing was a night could be had for 8,000 points and not the standard 16,000 or 20,000 points.

Room was dark and dingy. Long term occupants had no consideration of others. No decent area to walk pets. The elevator was not working. Sadly, I have yet to stay at any hotel in the area that was decent.

Was very concerned as we needed to stay here to be in a BW but we had to pay more here than any of the BW Plus locations we had during this trip. All went well. Would recommend that the facility do some upgrading but was clean and service in the restaurant was spectacular! Food great and front desk staff were friendly. Rooms were clean and comfortable.

Front desk clerk was sleeping when I tried to check in. He charged my credit card for the room instead of using my Reward points. A full day later and they have not fixed the mistake. This after calling them late afternoon yesterday to remind them to fix their mistake!

I stayed one night here, the room was nice and quiet, but the pool was dirty, and the hotel layout was hard to navigate. It was a long way to get to a room and the elevator was not working so someone with handicap issues would have to request a ground floor room. Otherwise this place was decent.

Our bathroom lights were not attached to the ceiling and hung down a good six inches. Above one of the beds you could see left over ducting and insulation through the vent. This hotel has not been taken care of or managed well.

This was a one night stay and without reservations. We had three rooms all on the second floor. Our rooms were clean and the carpet and furniture were newer. The restaurant was nice and the food was good. The price wasn't bad for a hotel restaurant. Breakfast cost 5 dollars and is a buffet. Well worth 5 dollars. This hotel does NOT have elevators nor does it have sprinklers for fire suppression.

They had a soft bed and nice amenities. The had comfy pillows and the air-conditioning was the best. The rooms were kind of confusing, though. It was walking distance to a lot of restaurants like Pizza Hut and 2 gasoline stations each with mini-groceries. The breakfast was kind of boring, though.

The staff was rude. We were moved to 4 different rooms. Each room had urine stains, smelled like mold, was very dirty, and fleas were biting my wife and kids. We requested a pack and play and they gave us a broken crib with duct tape on it. Each time they moved us the room was horrible. We didn't stay at hotel. They refused to refund us our money. They stated that they were not authorized and couldn't physically do. We later found out they lied to us and actually could. We tried to contact manager but the number they gave us didn't work. We asked that they contact us to resolve the issue. They refused. Each time we called they stated they we not in; we found out later that they were but refused to talk to us.

Check in and check out were fast ans easy. All the staff was great! Very upbeat, helpful and friendly. breakfast buffet for $5.25 was good...nice selection. room was nice, although you could tell it was an old-school hotel that had been redone. My room had a backdoor that went out to a courtyard...that was nice. Bathroom was a little small as i practically had to climb over the toilet to get into the shower. Really only "negative" thing i noticed was the smell in my room...it smelled like an old cocktail lounge...you know...that boozy stale gin and vodka smell. All in all, It was definitely a good stay and i would go back.

Smells like old smoke, stuff on the ceiling, bathroom door won't open, toilet didnt flush. Very dark. No breakfast, which is our fault. It is the reason we stay at Best Westerns, we want to grab breakfast in the morning and go. Nope, not here. Cookies were weirdly cooked. Stuff on the handle and walls. Phone doesn't work when we went to call about the toilet. The cigarette smell is the worst part. And for 10 of us (we have three rooms, but these items were just for one of them, 2220) we get $15 breakfast voucher for their in house restaurant. No thanks. You get what you pay for.

This hotel fell below my expectations for a Best Western property. The first room I was checked into had not yet been made up; the second had a window that looked out onto a blank wall. And if you're expecting the free breakfast that comes with most Best Western stays, you won't find it here. Disappointing overall.

Room looked decent tell I walked into the bathroom and someone's hair was all over it. Found stuff around the bed like they don't vacuum or clean. Sink faucet looked like someone spit on it and let it dry. No parking do to oil rig workers. Had to park at another hotel and walk.

I stay at this hotel often. The rooms are always comfortable. The restaurant and lounge have the best food and drinks in town. The portions are almost too big! I always make it a point to stay there when I'm in town.

We thought that this was possibly the best, Best Western that we stayed in during our time in the US. King suite down the end of the complex was huge and quiet. The restaurant was a bonus with the food above average and plentiful. Staff were friendly and wanted to talk to the Aussie travelers.

Stopped at the gas station next door and inquired at the hotel. Price was spot on. This was a superior value. After many hours on the road, the hotel bar was filled with interesting individuals. Slept like a rock.

The facility itself is acceptable, clean and comfortable. The staff that I interacted with were pleasant. The problem is that this hotel is used for long term lodging of oilfield workers and so the whole time it was constant noise, a fight in the courtyard over someone using another person's BBQ grill, then a fight in the hallway over some guy's girlfriend talking to another worker which was followed by a half hour of yelling, cussing and banging on doors. Next time I'm in town I'll spend more and stay somewhere that isn't used to house oilfield workers.

The hotel is great for saving money and if that's all you care about, I'd say, go for it. It was clean but I thin the linen comes from second hand shops or something because they are not white anymore. With that said the most I could give it is a 2. The first room I was assigned had 3 entry doors. One to another adjoining room, one to the hallway and one to a court yard where there were bbq grills...I take it people live in this hotel. A lot of trucks in the parking lot tell me that construction workers live here temporarily? My truck blended with theirs so I figure if I got broke into at night I'd just sound the alarm and let them fight off whomever. I asked for another room and parked right out side my window which I kept cracked al night. I was a little uneasy but slept through the night. I didn't see any families there, just men and a lot of them. The rooms are quite a way down a hallway. In other words it's not a tall building with elevator. You are no where near the front desk. Pretty isolated = pretty scary.

My wife and I traveled from Manitoba Canada and were on our way home in early March and stopped in Gillette for the night. Although we stayed in a neighboring hotel we were told the Best western had a lounge where we could enjoy a beverage after a long drive so we walked to the Best western and sat at the bar. We were very impressed with the level of service and relaxation we received there. We ordered some food and it was excellent.A very comfortable bar to sit at with good and friendly service. Thinking next time we pass through we may decide to try spending the night in this hotel. Great experience

Clean big rooms , nice big pool, full service restaurant is great. High speed internet seemed really good. Down side No free breakfast no thermostat I'm room. Old school on off heater a/c. Worked great but ran 24/7.

I take 100% responsibility for booking my families stay at this “Best Western” the pictures online made it look so nice, but don't be fooled like I was! This place appears really great from the front entrance and pictures online, as though it's been renovated. The lobby was nice, check in went smoothly and the staff at the front desk were pleasant. Upon venturing to our room we came across a hallway that WREAKED like smoke, this same hall is the one you take to get to the pool. Thankfully we didn't get that far. The carpet in the hall appeared to be “updated” but was nothing impressive. Our room was dark and the heat was all blowing up the opposite side of our window curtains. The only way to get heat directed into the room was to open the blinds, wasn't a fan of that. So then I sit down to call the front desk to ask for a pack and play (which I forgot to request upon check in) and the phone rang and rang and rang...if that's what you want to call it! It was more like a siren going off in your ear. So I hung up and thought to myself, they are just busy with other guests, and went and sat on the bed. Which I found was as hard as a rock! A few minutes later our son discovered the trim was coming off the wall and when I tried to call the front desk back I was hung up on TWICE! I finally said enough was enough, checked out and came to the Holiday Inn. Please do yourself and your family or whoever you're traveling with a favor and just choose a different hotel and spend the few extra dollars a night. You'll be thankful you did!

We decided last minute to spend the night in Gillette and were very pleased with this hotel! The price was very good. There is a bar and restaurant on the premises and we were provided with a drink coupon but were too tired to use it. They do not have a continental breakfast but we were provided with a coupon towards breakfast. It looks like it is an older facility, but has been well maintained and the room was very clean and comfortable. Would stay again!

The staff was very awesome very helpful the whole time we stayed there we were there for over a month and had no issues at all with housekeeping if we need anything we would ask and they would get right on it very very professional and I'd highly recommend this place to anybody

I had reserved a king bed non-smoking room. When I went to check in, I was told they were out and had upgraded me to a 2 queen bed suite. I was thinking, oh great, probably a room with 2 queen beds and a couch. Nope, it was an awesome suite, a bar, living room with a couch, 2 chairs and a desk, a huge sink and sunken bathtub. It was awesome. The only thing I didn't like about the hotel is that there aren't elevators. So, for older people or people with hip replacements like me.....having to hike stairs with luggage isn't fun. But, my room totally made up for that.

With inclement weather approaching I decided to stop in Gillette before continue my trip East. It was convenient and there were many dining establishment available and open in the area. The reception was friendly, and provided me a room which was, while a little dated, very clean and comfortable. I had a restful night. The motel was within easy access to the Interstate but far enough so that it was reasonably quiet. I would stay here again. A breakfast was available but not included in the price of the room. I will however say for less than the price of a chain fast food drive through breakfast what was provided was certainly excellent. The selection was certainly plentiful and varied. The breakfast itself was worth staying there the night.

The hotel stay was mediocre at best. I had to stay here while doing service work for the hotel. Hot tub was broken and cold. Pool was Tiny. Breakfast was the best part of staying at his hotel. The hotel is refusing to pay for past service work dating back to May 2018. The general manager Nicole Brown and also bookkeeper Sorina Anokhine have both told me that the hotel owner Aftab Khan is building a new hotel in Denver and that is why he is not paying his bills at his Gillette hotel.

we stayed there one night and found it a bit inconvenient as it is far from eateries and shops , there are only a couple fast food joint at 15 minutes walk in the cold weather and dark which you dont feel safe to do , but fortunately the bar offer some food and drink but the restaurant is not open . The rooms are clean and bed are firm . For passing through and one night its acceptable . There is also a pool there.

This was by far the best dinner and breakfast stay we have had because of the attached restaurant. Older hotel but well maintained and looked good as well as quality rooms. TV because of Direct TV had poor choices to watch.

We did not choose this hotel, it was part of a tour group package that we booked. Clean & comfortable enough with a supermarket and other eating places close by. Ok for a budget property for an overnight stay.

After a long day of driving the bed was soooo comfortable, we slept right through the night. The room was very clean, I even felt comfortable walking around in my bare feet. Would I stay here again Absoulty.

We stopped at this hotel as we are Best Western Members and had a wonderful experience. Room was clean, comfortable and staff were fantastic. We ate at the restaurant and the food was very good - recommend the Wyoming Walleye! Also had a drink at the bar .... super service. Would definitely stay here again.

This is an older establishment, and all that that implies. However, check in was speedy, and our room was clean and quite large, with all the expected amenities, except for a microwave. There is a nice courtyard, with several seating areas, but if you go out in the early morning, the sprinklers are activated, and all the wooden benches are wet. If you are fortunate, at least one of the patio chairs will be in a spot that the sprinklers don't reach. Nice pool area, with hot tub. Our room was quiet, the beds were comfy, and we had plenty of thick towels. In the morning, I found a coffee bar located in a hallway near the lobby with coffee, water, hot water, tea bags, and powdered creamer - no cream, milk, or mini moos. When I went to the front desk to inquire about the location of the breakfast area, I was directed to an on-site restaurant. I asked a hostess if there were no complimentary breakfast, and she said no, just a full service restaurant. She noticed that I was having difficulty carrying my coffee because it was so hot, and she went and got me sleeves for the cups, which were NOT provided at the coffee bar. Got back to the room, and found hubby had been given coupons at check in for $5.00 breakfast in the restaurant, or 15 percent off if you order anything you want. Went back for a second cup of coffee, but, alas, the coffee dispensers were empty. As you can tell, coffee in the morning is pretty important to me. Overall, this establishment is a good value, and I would stay here again.

Check in was pleasant and the lounge was fun. We checked in about 10pm and put our kids to bed right away along with our 14 yr old daughter. Upon waking in the morning we discovered a pair of Mens Underwear along with a rag on the floor. I politely brought it to the attention of the front desk who called a housekeeping supervisor to investigate. He came into the room and removed the items with his bare hands(Grose). I was surprised that they didn't offer us a discount on our room. When my wife went to the front desk to check out she again brought it to their attention accept this time the owner was at the front desk. He called my wife a liar and told her she was trying to get a free room which she was not trying to do. When I went in there she told me how he was treating her. I informed them about previous reviews that I had read concerning similar issues. The owner about jumped over the counter then started coming out to the lobby to confront me as if he wanted to fight. I was disgusted by his behavior and his lack of desire to make things right. It is clear that he is lacking in house keeping staff and probably because not to many people are willing to work for him. It seemed that the staff that was present is afraid of their boss. We use Best Western whenever we can and im sure a lot of other people do as well. There are plenty of other Hotels in this town and I would highly recommend checking into one of those. They claim this hotel was renovated in 2016. I have taken part in renovating 2 different best westerns in Idaho and they are only specific to certain things. This place is generally disgusting. Best western would be good to take their name off of this one.

Throw up on wall and carpet sex toys left in the room pubic hair on shower and bathtub made came in room when the do not disturb sign was on door Rooms outdatedCarpet in room falling apart Restaurant had great waitresses

This motel is very reasonably priced. The lounge and restaurant attached are convenient. The front desk clerk was very courteous and helpful when we asked to be moved to a first floor room. Nice place to stay.

Our stay in Gilette Wyoming was a stop along our way to Mt. Rushmore (from So. California). The hotel was nice, clean. The hotel offered nice amenities--free drink coupons in the evening in their onsite bar/lounge, and a breakfast coupon for discount breakfast in their onsite restaurant. The bar was packed, lots of regulars, very friendly upbeat atmosphere, and really good food!

No attention to detail. Pillows are a small square brick. Feels like dishrags. Breakfast is terrible. Don't waste the $5. Rooms haven't been updated and are pretty rough. See pillow below. Location is ok.

This hotel is exceptionally amazing. Every time I come through I make sure to stay here. The hotel is priced excellent and the staff is great. Rooms are amazing and Restraunt and Bar are attached to hotel which makes it great!! There is nothing about this hotel that I wouldn't recommend. Everything is above excellent and would tell anyone coming through to stay here. I use it for my company and have told everyone there to stay here as well!!!!!!!!! 10 stars plus!!!!!

This was a one night stay to wait out a snow storm. It was very convenient to I-90. The rooms were clean as were the public areas of the hotel. $5.00 for their breakfast seemed unusual, but didn't stay so I can't comment on quality.

Came for a conference and hotel hallways/housekeeping/stairwells were dirty. Rooms were noisy. Pool was broken and we were not made aware. A bug crawled up the wall and into a hole in the ceiling. There is no free breakfast and they made it hard to use the free drink tickets.

The hotel experience was good from when we checked in to when we left. The check in was speedy fast, I was only at the counter for maybe two minutes, they had everything ready and all I did was sign, login my vehicle and they explained to me the breakfast deals. they are great $5 hot breakfast or 15% off if you want anything off the menu. The Western Omelet was Outstanding and the eggs and sausage the next day was good as well. My wife loved the French toast it was light and fluffy. Everything was great except the pool was down for the week and we were hoping to use it, maybe next time.

There are no lifts in this motel, & we had to drag our luggages through a maze of corridors, then up the stairs. When we went to the reception area for coffee, we could not find our way back to our room - confusing winding maze of corridors that lead to a lot of exits. Our room on the 2nd floor was large with a microwave oven, fridge, iron, but no safe. It was a comfortable sleep for one night. Food outlets close by are Burger King, Subway & Pizza Hut.

The hotel as a whole was great. All of the staff is amazing and very helpful. My meals were fantastic. I ate morning, noon and night there. The food value was better than most. I will definitely book my next stay there when returning to town!

We thought the hotel offered excellent value and experience. The staff was amazing. The restaurant staff was outstanding at dinner and breakfast the following morning. They were friendly and knowledgeable without hovering and gushing.

This is a beautiful hotel in Gillette, WY. Staff went out of their way to make our stay the best of a 10 day trip. Restaurant had great food. Loved their $5.00 breakfast choices, hot and made to order, not in a steam tray. Highly recommend this hotel.

Mom and I shared a ground floor room with two queen beds last night. The room was very spacious, the beds comfortable, great water pressure in the shower ... the attached restaurant had a wonderful breakfast buffet in the morning - well worth the $5.25. Good food, comfortable seating with real silverware and linens. Internet connection was strong and fast enough for all my needs. My only less favorable comment would be that our room was across the walkway from the swimming pool, and on a Friday night, there was a large group of rowdy young adults whooping and hollering it up in there until a bit after 10:00. The pool is open until 11:00. Luckily for us they left the pool earlier than that as I would not have been able to fall asleep with all that noise right outside our window.

Another great hotel on our road trip and one we would definitely stay at again. Our room was very comfortable and there was no noise which enabled us to get a good night's sleep. we were on our way to Devil's Mountain which is only about an hour away so ideal for us.

Hotel staff were all excellent. From front desk to maintenance to housekeeping everybody had a smile and was friendly. Top Notch restaurant, and very pleasant Lounge was excellent with an excellent attentive staff.

This was the best I have stayed in, in a long time. I would definitely stay again. All employees were very friendly and willing to help with anything. Everything I needed was right there. I would recommend this motel to anyone needing to stop in Gillette. Very friendly.

Great place for medium sized conferences. Very pleasant, easy to get around the hotel. very clean conference rooms, and change over to banquet was very fast. wonderful employees. A great experience with very friendly staff.

Since traveling now for a month heading West we have stayed in numerous and different hotels other than BW. The price(s) have been much more. But I have also found that at the various BW across the East to West travels there's been a great difference in price among the BW, Most have been reasonable but also some have been overly priced because of some sort of event going on in the area of the BW we were staying in.

I love the breakfast served here because the scrambled eggs truly tasted like egg and not powdered watery egg taste; Thumb Up for this in using real eggs to make the scrambled egg which is RARE to find in other properties. I can finally taste the egg in hotel scrambled egg breakfast. This hotel has an onsite restaurant that is worth going every night as they served daily dinner special buffet. We were there on Sunday August 20th, 2017and their Dinner Buffet priced at $10.99 pp is quite a good deal. My kids love the foods there, the usual fare: beef, cabbages rolls, Pineapple Ham, Fried Chicken, salads, 2 kinds of soups, mash potatoes with gravy, Mac & Cheese and a small dessert corner. The room key cards do not seem to work after we came back from the dinner at the hotel. It was a long wait for the front desk to answer my call outside my second floor room at Building # 3 and was told by this guy at the front desk that I must have desensitized the key cards by placing the key cards next to my phone. Now, this is something new that I learn of key card technology that one cannot put the key card on any electronic as it might desensitize the room key card. I know this is a bogus story since I stayed in many hotels in the past and present and when situation like this happened, nobody ever provided me the excuse that I placed my key card next to electronic devices. I told this guy to send someone to deliver a new key card to my room instead of me going down with my 7 and 11 years old daughter and walked from Buidling #3 to front desk and back again. It is only 8:30 pm and my request is met with a flat No because there is nobody he can send up. Plain laziness and lack of customer service are my summarization of the front desk for this property. Management, please do me a big favor by educating your front desk not to tell bogus story about key card get desensitized when putting next/on top of cell phone. My husband is in the cell phone research and development technology field and when I told him this after our trip, he LOL and told me that I easily bought in with the myth of key card desensitized due to putting next to electronic devices. No matter whether it is a myth that is true or not, the way this person handled the situation left me with very little desire to want to stay in this property because every time you are lock out of your room and you are assigned room further away from the front desk, the front desk will put the blame on you and expect you to walk back to front desk to pick up a new set of key card. The inconvenience of the guest is not addressed by the front desk when this property is like a sprawling maze with long winding hall way that branches out to exit door followed by open walk way to another building of room and no elevator will try your patience after a long tired journey in the car. I would not stay at this place but will patronize the onsite restaurant for the daily dinner special because the foods are quite good and price is reasonable.

This motel has a first class restaurant and cocktail lounge. We were travelling on a motorcycle and after a 550 plus mile day being able to enjoy dinner and cocktails right in the motel was a special treat. Right next door is a service station with a convenience store. Very clean room, fast internet and comfy bed.

Facility is good, full service and good location. Hotel allows for motorcycles to be parked under covered area....but the bed by far the best....it was outstanding! Have stayed at this hotel a few times and never disappointed. Also like that there's access to the courtyard/hot tub from the room.

Very nice room. Comfortable bed. The center courtyard accessible from the room was wonderful. Staff was helpful and friendly. All the Best Westerns I have stayed at have never been a disappointment. Keep up the exceptional work guys.

Checked in late due to going to Yellowstone and driving thru Montana. Called the best western to say I'll be be there at 1am and had no issues. Room was clean. Didn't eat at the restaurant but they give you discount breakfast coupons upon check in. Overall good experience.

We spent one night here on our way to the West coast. We always try to stay at Best Western hotels. The receptionist was not at the counter when we arrived but when I made some noise, the receptionist came out. We noticed there was coffee on a stand in the hallway (no cookies however). The coffee wasn't hot, however. In the morning, there was NO included breakfast. This is the first Best Western we have ever started on that had no free breakfast!!.

I was worried that prices would be high since there was a motorcycle rally. However, I was pleased that rates were reasonable. Nice room and friendly staff made the stay even nicer. The motel was close to the interstate but very quiet. Maids might want to use the hose on the vacuum more often but other than that the room was very clean.

Stayed 2 nights as part of a 3 day road trip. Rate did not match web site. Manager did not explain at booking or follow up call. Key cards worked 20% of the time. Was basically told it was our fault. Tub was slippery. Arrived late so ordered room service. Chicken in sandwich was raw. Complained twice to front desk to reduce charge. Manager not there at check out & price had not been changed & desk could not change. Floor was dirty. Housekeeping carts parked in hall all day with worker's kids there all day. Folded clean towels stacked on dirty hall carpet before being loaded on carts. Front desk never apologized for any inconvenience. Been faithful BW client for decades. One of the worst ever, only 2nd to 1 in LA where we heard gunshots in the middle of the night. Never even offered extra points, coupons, anything to stay loyal. Not up to BW standards.

The room was large and very clean. If I'm in Gillette again we will definitely stay here. The price was great too. They even included a coupon for breakfast, but we weren't able to use it. Had the most restful night of the trip at this hotel.

Checked AAA rate and availability online, then confirmed and booked with hotel directly over the phone for one night. Confirmed rate again at check-in. Next morning, was locked out because key was deactivated before 7 AM. Clerk reactivated. Returned to clerk to check out and billing statement showed higher rate. Clerk said she could not correct because they had already posted to my credit card, but the manager would be in later to fix and would call me. Also, staff created BW account using my personal information without my permission. Rate never got corrected despite request, manager never called me back, and the stay was not applied to my already established BW account. Now I have 2 BW accounts. Rooms are clean, not too bad. Allowed pet with small fee. Would have rated better, but my frustration with the rate and the unauthorized use of my personal information warrants "poor" rate.

Housekeeping left thier carts in the hallway for hours outside my room. They left the door to the laundry room open all day, used the luggage cast to move should linen (got to carry all of my luggage). The for to the housekeeping managers office was open all day not that neat and clean of a place. People who smoke had thrown thier butts on the ground because there was no ashtray of any kind in the common area.

Overnight this did the trick. The hotel is large and a bit of a maze. The room was ok. Nothing fancy. It had a coffee maker, fridge and micro. Breakfast was not included. They gave us a slip for choice of $5 breakfast. The room is ok. It could use an update. It was quiet and the beds were comfy.

There is a Marriott across the street. Spend the extra and get a room there, unless you like a hotel that smells like cigarette smoke and someone elses dirty underwear hanging from the doorknob inside the bathroom.

I usually love Best Western and seek it out. I was a bit put off by the adjoining steakhouse, which offered most big steaks or a really inadequate buffet. Our free drinks were just cheap wine. The waitress, however, was fabulous. We didn't get to use the breakfast coupons, not wanting to take the time to place an order. I don't remember much about the room, either good or bad.

For $75 this hotel is head and shoulders above all others, 2 free drinks and $5 off breakfast also has lemon ice water available in lobby. The restaurant is clean with a buffet. Staff was great. Pool was good.

Best hotel in Gillette ! Beautiful, spacious rooms, clean, clean and very clean! This is our new eastbound destination to the Black Hills of South Dakota ! Close to gas, shops and it has an overall atmosphere of friendliness we've found nowhere else !

Grounds are Beautiful, Friendly Staff, Clean Room, and a Good Nights Sleep! The Restaurant Attached to this Best Western was Wonderful and Good Food! The Staff was so Friendly and helpful with our Travels to the Glacier Park! Love Wyoming! Room Total was $85.59 with everything included!

Make sure you visit the restaurant/lounge at this hotel. It was fantastic. The staff was great and room was large and very clean. The dinner and the breakfast were awesome. The clerk at check in was very polite and made recommendations to try the restaurant in the hotel. It was very convenient and had a wide selection of food.

The staff were all very polite, professional and went out of their way to provide wonderful service. The food was ample and delicious and the wait staff were excellent and really helpful. I can't say enough about this lodge, The rooms were clean, comfortable and we all slept well. The only drawback was our room had no view of anything but an outside wall otherwise it was a happy experience.

Great place to stay! Nice spacious clean room, on site restaurant, indoor pool and whirlpool. The staff are the real asset, friendly, helpful, courteous and the chef is GREAT! In the evening Cindy was super and come morning we met Kaye who knew where all the great jewelry shopping was located plus unique places to see. Then I met Nicole the General Manager who was awesome! Should your journey take you this direction this is a great place to stay! Should be a Best Western Premire hotel!

Checked in at 1 am. Changed rooms, first room's bathroom dirty, I.e. toilet seat up with hair and drippings. Second room air conditioning didn't work. Room never cooled off and next day we had horrible headaches and sinus issues. My son also had a nose bleed.

I have stayed at alot of hotels in my two week adventure but this one rates amongst the highest. Finally found a bed that was comfortable, price was where it should be. The only thing this hotel needs in a reno, but the rooms are clean, staff are very nice and restaurant food was really good for breakfast. Great Job!

This could be a nice hotel to stay at, but it need's a lot of TLC. Great area and easy to get there. The hotel it's self need's a llt of work though. Hard to get around on the inside of the hotel. Noisy hallway's, etc. Too expensive for the average family for what you get in return.

I have stayed at this hotel several times and it is ok for the price of a hotel in the area but I have never tried their breakfast till now! Let me tell you it is a GREAT breakfast for room service! I could not believe how quick it was and the amount of food! if you say here make sure you get their breakfast!

I do a lot of traveling over the year and highly recommend this property...spacious rooms, comfortable beds, excellent service. The hotel location is excellent, right by the interstate. The food quality in the restaurant is fresh, and a good value. The staff go out of their way to accommodate you.

Great food and did not have to leave hotel and could get room service. Clean rooms. One of the biggest pool areas I have seen at a best western in the middle of the hotel there is a nice picnic area with trees in the area.

Stayed two nights for a conference. Slept great, room well-maintained, beautiful lobby, friendly bar. Hotel-catered meals were fresh and flavorful. Hotel desk staff allowed three of us to hang around the afternoon after checkout watching the Kentucky Derby on the lobby TV, then took us in the van to the airport immediately after. Great choice for a conference.

Was here for a pool tournament and had a great time. Staff went out of there way to make you feel like they really wanted us there. Room was clea, neat, and very comfortable. We will be back next year.

Hotel was clean and in average shape and the rooms were clean and in good shape, but was a little out dated and the shower was dimly lit, small and shower head was way too low, even for me at 63" tall.

I travel approximately 120 to 130 motels a year. My first trip to this hotel was very impressive. Attractive facility, very clean, and we'll maintained. My contact with the staff of this facility was a very good experience. The front desk, the bar, and the restaurant were great.

I can't say enough about the staff at this hotel. They are at the top of the hospitality industry. Ivan Jody, and the rest of the crew make sure your stay is comfy and enjoyable. Excellent location. Rooms are pretty as as a biz traveler have the ameniries you would want and need. YES! I would stay here again.

Room was more than adequate. Clean, nice linens (except for the BW small pillows). Check in with Ivan, very friendly and quick. Complimentary drink at the steak house was much appreciated after a long day's drive. Location good. Price very reasonable!! Will return.

Very nice hotel the entrance was very nice comfortable vibe. Very nice staff through out the hotel and restaurant. We had buffet meals all week through my work there food was excellent. The bar tender the one night I went for a drink was super slow, got 1 drink in an hour stay

This BW does not offer any type of breakfast for its customers. They give you a list of four "breakfast options" that you can purchase in the local restaurant for $5.00. They do not even offer coffee in the lobby for their guests. I have never stayed at a BW that did not offer a complimentary breakfast of some type. The commode in the room had a leak which caused the water to drain and refill every 5 minutes. Very annoying! Unpleasant odor in the room. Will find a motel which offers a complimentary breakfast/coffee when I return to this area.

We were passing thru on New Year's Day looking for breakfast. Saw that they had a restaurant so we stopped in. It was New Years Day Buffet. $12.00 each and it was spectacular. Omelet station, on site made deserts, and a very good selection of salads, breakfast meats, and dinner meats, vegetable and potatoes. Friendly staff. It was a bonus find.

the restaurant and lounge are top notch. I really enjoyed the seafood buffet. It was very well done and delicious. The bar was well appointed and having your first drink provided by the hotel helped. I would definitely recommend this hotel to anyone going to Gillette.

Clean, comfortable, excellent food and service. A free drink is offered for the "in house"restaurant, or lounge/bar, and a $5.00 breakfast instead of the full menu choice is also offered.The dinner menu in the lounge/bar was a very reasonable price.(I was there on a Sunday and the restaurant was closed for dinner.)The shower head was a rain shower variety, which was fantastic. A Grab and Go bag was given upon checkout which contained a granola bar, a piece of fruit, and water. Great marketing plan! And this is a pet friendly hotel.

This was the perfect place to stop before entering the mountains. Reasonably priced, clean rooms, great showers, comfy bed, friendly staff. The pillows were too hard for us and we both woke with neck aches. I recommend bring your own.

I typically stay at Best Westerns when traveling and the Tower West Lodge was right on my route at a decent stopping point and offered a great price for a night's stay. The staff was friendly and helpful; the room accommodations were fine and the bed comfortable for the weary traveler. Unfortunately, the WiFi offered a standard and a premium service. Since I didn't require any streaming services, I chose the standard service, which constantly lost connection to the internet. I called the reception desk about the problem and the staff person was kind and thoughtful enough to offer to change my room to a more central location, which I did, but the change didn't help matters and I ended up giving up on the motel's WiFi. I had breakfast in the motel's restaurant, as I'd received a voucher that included four reduced price offerings from the motel. The french toast was excellent, coffee was included and the waitress provided good service, but a comparison of the price with the regular menu showed the portions were reduced proportionately with the voucher price. It reminded me of the hotel keeper in Les Miserables, everything was extra, lol.

Front desk clerk was friendly and helpful at check in. Room was clean. Hotel has a great restaurant inside. We were given coupons for a free drink with our dinner. The waitress was the best, we overtipped her (a lot), she was that good. Downside, coffee in the lobby in the morning was lukewarm and not very good. Had a mishap though. At 1am we woke up to a rainstorm only to find out it was a broken sprinkler shooting a 4 ft. geyser at our window. (not the hotel's fault). It did this 3 times, so not a lot of sleep. I reported it in the morning and they were very apologetic. Room rate was very reasonable.

MY husband and I recently stayed here, while on our trip out west. The hotel was very nice, clean and had a great restaurant inside. We were given coupons for a wonderful $5.00 breakfast that was delicious!! We also received coupons for complimentary drinks. While here we drove 45 minutes to see Devil's Tower. It was very easy to find and the front desk staff verified our directions. We would highly recommend staying here!

Two weeks ago we were in Gillette and stayed at a different hotel. It was run down and not very well run. This time we stayed at the Best Western. It was very nice! The rooms were clean, the hotel was updated and taken care of. Instead of giving you a dry, poor quality continental breakfast they gave you a three or four choices of a hot breakfast to be served to you or gave you a certain percent off ordering off the menu. Nice and helpful; and quiet!

Front desk staff was nice. Room is clean. The down side is we were unable to make coffee in our room as the coffee pot was incomplete. Not the way I like to start my day. But the place is nice, grounds are somewhat kept. The pool area needs updating. There are no child locks going in to the pool area. On that note, not sure I would stay here again.

We arrived late night and the staff was very helpful and pleasant. we arrived late night without reservations and the front desk clerk was very nice and gave us a very good room and the price was pretty decent for on the spot check in.

We recently stayed at the Best Western Tower West Lodge in Gillette and were very pleased. The whole hotel was managed professionally from the kitchen staff to the front desk. My husband did fall coming in over a step which had been marked with yellow paint, it was simply an accident, but the staff took care of his injury promptly. Breakfast had a coupon in the restaurant and was very good.

There were no signs on the halls telling us the way to the lobby. We ended up taking a long way to lobby. Yes I said something to them and they told us which way to go. There was no free breakfast. We got a coupon for five dollars for our breakfast. Food was good.

I decided to take a detour from my trip, Houston Texas to Billings Montana... Wanted to see the Eastern Wyoming area, looking for a hunting area.. I was very tired and stressed from the drive and just walked into this hotel with no reservation and was treated like I was a regular visitor. The desk clerk and the Ladies in the lounge were extremely polite.... Wish all my hotel stays were as relaxing and enjoyable as the one at this hotel... If ever in this vicinity I will defiantly stay here!!!

The hotel staff were friendly and helpful. The room was clean. It was a bit dark but that's ok with me. We didn't have any trouble with noise in the hall or from the outside. Our family enjoyed the pool and were surprised by the quality of the food at the hotel restaurant. The laundry was busy so we chose to wait another day to do our laundry. Our AC unit started making a racket during the night but I tuned it out and still slept well.

Great hotel, spent 1 night on cross-country drive. The town is nice, the area of the hotel seemed nice. Gas station/convenience stores walkable distance. Room very nicely appointed and clean (including sanitized tv remote), everything worked well. Air conditioner worked well. There is a train track near the hotel at the back and train can be heard but I am a light sleeper and it wasn't loud enough to be a problem. Otherwise room very quiet. Housekeeping was quiet and respected my Do Not Disturb. Bed very comfortable but IMO pillows too fat. Easy check-in and -out, staff pleasant. Voucher for restaurant next door for breakfast was nice but get there before cut-off time. Overall a great value and very nice stay for a good night's rest.

The room was a bit dated and dark and dingy, but there was really nothing wrong. The hotel came highly recommended by a local Avis agent so I had expected something better. However, the price was right compared to other hotels in town that were posting on-line prices from 50 to 100% more. The biggest disappointment was the cocktail lounge which was too smoky to sit in and take advantage of the free drink offered by the front desk. I travel a lot in the US, Canada, Europe and South America and this is the first time in 8 years that I have been in a bar or restaurant where smoking was allowed

Had an overnight stay here on the way home from a business trip. Very clean, staff was very attentive and the food at the onsite hotel was excellent. Received two free drink coupons and $5 breakfast coupon. We had flown in on a private plane and motel picked us up on the shuttle. We would definitely stay here again.

Great service and nice hotel! Staff was friendly and attentive. Price was a little high, but staff and service made up for it. Nice pool and great location. Got to enjoy discount at local restaurant and close to Cabelas.

Stayed there on my cross-country trip. Forgot something in my room. Called them within 90 minutes. Said they'd check, never called me back. Awful service, would never recommend them. Room was adequate. Definitely decided against the breakfast. Nothing looked edible.

Disgusting place. Pillows are hard. No elevator! Had the lug a heavy cooler up to second floor. Entrance to front and restaurant reek of smoke. The pictures look great because they are of the front but the actual rooms are out back in some apartment style buildings.

Room was average. No king beds. Breakfast was not so good, only gave a few choices and have to eat on paper plates. Not the best. Room was good to stay in. No elevator to the second floor, so be prepared carry your suitcases to the second floor.

Booked this hotel while traveling on our motorcycle for 10 days. This is a great hotel located right off the interstate. Very clean and bigger than it looks. All amenities were trouble free and the staff was wonderful. Nice big indoor pool. The restaurant was great for breakfast and the food was awesome. Rooms are large and very comfy. reasonable price and they offer discounts. Would stay here again!!!

The room was clean and fit our needs. I look at the cleanliness of the the room. That is important to me. We had a good experience and would recommend this motel. The person who checked us in was very helpful and fixed a issue that we had with our room.

I have been staying at the Towers for over 30 years. They have always kept it updated and contemporary. Really like a fully integrated location, (room, lounge, and restarant), and more. Nice landscaping.

Very nice older hotel. Was pleasantly surprised by the updated rooms - very nice! Beds were excellent. Price was very favorable. Nice large rooms. Will definitely use this hotel again when in Gillette!

Everything about this hotel was good and equal to the standards of the hotel industry, but it was not priced as low as other Best Westerns we stayed at during this vacation. I don't think Gillette, WY is a very high cost of living area that would necessitate the price gouging.

Stayed there for two nights. On the last night we came into the room to find our bags have been messed with and some of my wife's prescription medication is missing. Went down the the front desk and got nothing but the run a round. Left my name and number for the manager to give me a call and never got a call tell after I filled a complaint customers service to have no resolution. Had to make contact with the local police

Great stay. So much to do. I only stayed one night but wish I could stay a week. If I ever have the money again, I will go stay a week. The staff were all so tentative to me as I was traveling with my 4 year old great grandson. He really enjoyed the afternoon cookies and was amazed at the large breakfast.

Not to Best Western standards... Rooms look nice, beds are comphy and that's about the nicest thing about this hotel... I'm a Best Western employee at another hotel and by no means expect special treatment, but if this is how they treat guests it's not worth it. Most of the front desk were dressed nice but did not have a pleasant attitude, almost as if you were wasting their time. A/c didn't work even after being fixed twice... Finally had to borrow a fan at 1130 the second night be cause the wedding party was way to loud to be able to leave windows open. Please don't leave items in the rooms because the housekeeping will take it..at check out they didn't even care to talk just had you a receipt.

The stay was excellent and the staff kind caring and understanding. Through some confusion, a slight emergency the staff made the stay enjoyable and comfortable. The staff went above and beyond what they had to do, along with the reservation center and customer service. Best western offers customer service the way it should be

Nice decor, friendly customer service, orange water, free drink tickets, cookies when checking in, clean room, and nice bar with pool tables next door. We saved $45 staying here over holiday inn and it was a good choice. Would stay here again!

Room was clean and well appointed. Front desk staff was very friendly. Had seafood buffet and was very impressed. Only thing I did not care for was the smoking in the bar. But that is my deal and I understand. Bartenders were friendly and poured a good drink.

This location is conveniently located within a short distance from the airport. The staff was pleasant and very helpful and the room was very comfortable. I stayed on the bottom floor which had a door to the patio courtyard. I didn't eat in the restaurant - but heard the food was really good. I did enjoy a complimentary glass of wine at the bar - which was quite smoky; other than the smoky bar everything was great!

Stayed at the Tower West Lodge one night while travel through Wy. for the money this is an excellent choice. Rooms are very clean and spacious, the food at the restaurant was good and they portions are large. Plenty of gas stations, convenient stores close by and they are about a minute off interstate. I will be staying there again.

We have stayed at this hotel for several reunions and have always been well satisfied. This time, however, we were unable to use the breakfast coupons because the restaurant did not open until 7:00 and we had to be on our way by then.

We spent one night here. They were pretty full... the front desk people were polite and friendly... The grounds and hotel were clean. The room was clean and bed was comfortable. Despite the hotel being full, it was a quiet stay.

Booked online. Went to check in and they said that their rooms were not ready or clean yet. I reserved a certain room type and they would not honor it. Very rude staff. Will never stay there again and I will not recommend anyone booking a room there.

Room clean and good sized. The folks at check in were very friendly. The do not offer a free breakfast, but do provide a $5 voucher to use in the attached restaurant. The breakfast was a great price and the food was generous and hot.

Diamond Members are not Recognized at this location. Car Problems and only gave a (6) hour call to let them know I would not arrive until next day .Had (2) rooms booked for (4) days and she still charged us for the rooms. Hotel was not full. Future event in August For (8) days (3) rooms and I will not stay at any of his hotels in Gillette

My company requests to stay here whenever we are working in the area, I can see why....the beds first off are so comfortable you don't wanna get out of them. The service and friendliness of staff is above and beyond. The bar in hotel is very nice and fun.

We are travelling coast to coast and wanted to visit mount Rushmoor. We chose Gillette because we could stay there and drive to and from Mount Rushmoor in a day. The hotel was fine and we had a good suite with plenty of space. The reception staff were not helpful regarding a breakage caused by a cleaner. It took a long time to try and resolve and we finally left giving up. The bar and restaurant in the hotel are not particularly pleasant and smoking is allowed which came as a shock. Food not great probably mostly cooked from frozen but pretty much what we anticipated.

An unplanned stop in Gillette due to icy roads and heavy wind and snow fall took us to this Best Western. The outside looks dated but the inside is beautifully redecorated, fresh and modern. The hotel has a restaurant so breakfast is not included, we did however get free drink coupon and a voucher for a choice of 4 breakfast items for $5 each.

The breakfast is great and cheap. The restaurant is also good. The lounge is a great place to visit after a tough day of work. The steaks are great with a wide selection of menu choices. The beer selection is also great with some local brews available. The girls at the lounge are friendly and sweet!

I stayed at this hotel weekly and their sister hotel the Comfort Inn. Its your typical place people are nice. However whenever I had interviews or business meetings and wanted to use the facilities and had to talk with Management - they had terrible customer service. They were not accommodating. They double billed me and wouldn't correct it.

We do events in Gillette, couple times a year, we always look foward to the stay at Best Western Tower West Lodge. Its WARM, convenient, COMFORTABLE, plenty of pillows, 80+ channels on TV, Decent size mini fridge, microwave, samsung flat screen TV, digital thermostat with GREAT results for heat or cold. In room coffee maker. Looking for a place to have a Christmas party? Reception? Etc? Good choice! As others have complained, there is no free beakfast, at the price you pay? Thats my only complaint. Burger king is right across the street though. Great FREE wifi.

I had just paid for the room and upon receiving the keys to our room, the gentleman at the front desk explained how breakfast wasn't included in the $150 room. After relaying this info to my wife, who was waiting in the car with our 7-month old, we decided we'd prefer to go to a hotel that had a continental breakfast included with the rate of the room. However, the night auditor explained to me how refunds can only be processed through the general manger - and he has never seen the GM approve a refund. Seriously? If you return the key after five minutes you're not going to get a reimbursement? No service provided is not grounds for keeping someone's money. I begrudgingly spent the night at hotel, which as previously stated was WAY overpriced, the room was mediocre at best. Not impressed. We were on the road for 16 days and this was the only place that didn't have breakfast included. If you don't want to include breakfast, that's fine. But if someone asks for a refund and returns the room key, you should have a policy set in place to respect that person's wishes. No more Best Western's for me.

The sheets on one of the beds had obviously not been changed and actually had urine stains. The pillow cases had dark stains (likely makeup) and were dingy too. Usually, we like Best Western hotels and prefer to stay at them to build points/future stays. We would never stay at this one again.

Rooms and hallways very clean. Staff friendly & helpful, but could use more desk help. Get a map of the property---never did find the pool and had a hard time finding our room after dinner in the restaurant.

Best Western in Gillette, WY offers excellent accommodations! Rooms are spacious, neat, and clean. Beds are excellent. Staff are friendly and courteous. They are considerate of your special travel needs and go out of their way to please.

We looked at the other reviews for this hotel and were surprised by the difference in experiences that we had, we did not have a reservation but got a room which was up graded to a suite because of my Best Western card and the room was truly a suite, the motel was busy with workers staying there but very quite and had ample parking, the building is getting a little worn and could use some upgrades. The staff were very friendly and helpful. One problem that we had was that the tub and shower were a step up by 3 steps and the tub was a deep soaker size with only one hand rail across the tub on the wall making it very difficult to get in or out, my wife slipped getting in and banged her shoulder but okay, I did mention this to the staff at check out so we will see next time that we are in the area.

I was on a business trip and this hotel was chosen by the our group as the conference location. It was clean, had a comfortable bed and was relatively quiet. The person at the front desk got me checked in and out quickly.

I booked this room for my husband. It was supposed to be a king and was not...The website quotes $118.99 and when asked about military discounts they said that he already was getting the best discount?? Hotel was very noisy until very late and after a call to the front desk nothing was done. Wont ever stay again!!

Restaurant was not open and had to use the bar for food which was very smoky and food was marginal at best. The security system (door keys) for the exterior doors and many of the room doors was not working. Pillows were very uncomfortable. Hotel caters to the mining/drilling industry and the building reflects that.

The staff was great. The hotel is aging and needs some upkeep. The smoke was a big down for me as i am a non smoker. I used the restaurant and i was pretty good. Wait staff were a little slow to seat and refills. Over all not a bad spot to stay .

This place is way overpriced for what you get. No breakfast either, but instead a cheesy $5 off coupon for a local restaurant. At $150 a night you should get a lot more. I will stay somewhere else next time.