Best Western Hotel Tower West Lodge,  Gillette

3.5/5  - based on 273 guest reviews.
109 N US Highway 14-16, 82716-3360, Gillette, United States - See map
+1 307 686 2210 +1 307 682 5105

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
TripAdvisor Traveler Rating
based on 273 traveler reviews
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The Best Western Tower West Lodge provides a convenient location for visiting Campbell County Parks and Recreation Center, Rock pile Museum, Complex Multi Event Center, Coal Mine Tours and Buffalo Ranch. Located just a couple hours from the Mount Rushmore National Memorial and Black Hills, visitors of the Best Western Tower West Lodge, Gillette, WY hotel can experience the breathtaking magnificence of these famed attractions. There will never be a dull moment during your stay - with so many local attractions, there's always something to do while visiting the Best Western Tower West Lodge. Hike around Devil's Tower or enjoy many recreational activities at Campbell County Parks and Recreation Center. If you're in town for a hockey, basketball, baseball or softball game or track and field event, this Wyoming Best Western is the perfect place to stay as the Complex Multi Event Center is nearby. The Best Western Tower West Lodge also offers many of the amenities that come standard with corporate lodging. If you're looking for event space or meeting space in Gillette, Wyoming, the Best Western Tower West Lodge has meeting and banquet facilities that accommodate up to 320 attendees. The 190 clean, spacious guest rooms at the Best Western Tower West Lodge offer free high-speed Wi-Fi, cable satellite television with Starz® and Pay-per-view, a coffeemaker, room service and much more. While staying at The Best Western Tower West Lodge, guests can also enjoy an indoor heated pool, hot tub, game room, business center, exercise facility, guest laundry, a 24-hour airport courtesy shuttle and free parking. An on-site restaurant and cocktail lounge are also provided for your convenience at the Best Western Tower West Lodge - there's also live entertainment on Tuesdays through Saturdays. For a great stay at a hotel in Gillette, Wyoming with phenomenal customer service, reserve a stay at the Best Western Tower West Lodge today.

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Room 1

Guest reviews


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based on 273 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
83
Verygood
 
64
Medium
 
39
Poor
 
32
Horrible
 
55
Business Business 79
Couples Couples 58
Family Family 82
Friends getaway Friends getaway 14
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Tower West Lodge,Gillette
  • 1
    « Being your own pillow! »

    No attention to detail. Pillows are a small square brick. Feels like dishrags. Breakfast is terrible. Don't waste the $5. Rooms haven't been updated and are pretty rough. See pillow below. Location is ok.

    5
    « Love this Hotel!!!!!!!! »

    This hotel is exceptionally amazing. Every time I come through I make sure to stay here. The hotel is priced excellent and the staff is great. Rooms are amazing and Restraunt and Bar are attached to hotel which makes it great!! There is nothing about this hotel that I wouldn't recommend. Everything is above excellent and would tell anyone coming through to stay here. I use it for my company and have told everyone there to stay here as well!!!!!!!!! 10 stars plus!!!!!

    5
    « Nice Hotel to sit out a snow storm »

    This was a one night stay to wait out a snow storm. It was very convenient to I-90. The rooms were clean as were the public areas of the hotel. $5.00 for their breakfast seemed unusual, but didn't stay so I can't comment on quality.

    2
    « Would not stay here again »

    Came for a conference and hotel hallways/housekeeping/stairwells were dirty. Rooms were noisy. Pool was broken and we were not made aware. A bug crawled up the wall and into a hole in the ceiling. There is no free breakfast and they made it hard to use the free drink tickets.

    4
    « Nice clean hotel »

    The hotel experience was good from when we checked in to when we left. The check in was speedy fast, I was only at the counter for maybe two minutes, they had everything ready and all I did was sign, login my vehicle and they explained to me the breakfast deals. they are great $5 hot breakfast or 15% off if you want anything off the menu. The Western Omelet was Outstanding and the eggs and sausage the next day was good as well. My wife loved the French toast it was light and fluffy. Everything was great except the pool was down for the week and we were hoping to use it, maybe next time.

    3
    « One Night Stop »

    There are no lifts in this motel, & we had to drag our luggages through a maze of corridors, then up the stairs. When we went to the reception area for coffee, we could not find our way back to our room - confusing winding maze of corridors that lead to a lot of exits. Our room on the 2nd floor was large with a microwave oven, fridge, iron, but no safe. It was a comfortable sleep for one night. Food outlets close by are Burger King, Subway & Pizza Hut.

    5
    « I'LL DEFINATELY BE BACK!! »

    The hotel as a whole was great. All of the staff is amazing and very helpful. My meals were fantastic. I ate morning, noon and night there. The food value was better than most. I will definitely book my next stay there when returning to town!

    5
    « Gillette Best Western »

    We thought the hotel offered excellent value and experience. The staff was amazing. The restaurant staff was outstanding at dinner and breakfast the following morning. They were friendly and knowledgeable without hovering and gushing.

    5
    « Very friendly staff and excellent accomodations »

    This is a beautiful hotel in Gillette, WY. Staff went out of their way to make our stay the best of a 10 day trip. Restaurant had great food. Loved their $5.00 breakfast choices, hot and made to order, not in a steam tray. Highly recommend this hotel.

    4
    « Best motel at the lowest price of our trip so far »

    Mom and I shared a ground floor room with two queen beds last night. The room was very spacious, the beds comfortable, great water pressure in the shower ... the attached restaurant had a wonderful breakfast buffet in the morning - well worth the $5.25. Good food, comfortable seating with real silverware and linens. Internet connection was strong and fast enough for all my needs. My only less favorable comment would be that our room was across the walkway from the swimming pool, and on a Friday night, there was a large group of rowdy young adults whooping and hollering it up in there until a bit after 10:00. The pool is open until 11:00. Luckily for us they left the pool earlier than that as I would not have been able to fall asleep with all that noise right outside our window.

  • 4
    « Great hotel »

    Another great hotel on our road trip and one we would definitely stay at again. Our room was very comfortable and there was no noise which enabled us to get a good night's sleep. we were on our way to Devil's Mountain which is only about an hour away so ideal for us.

    5
    « Gem in the Midwest »

    Hotel staff were all excellent. From front desk to maintenance to housekeeping everybody had a smile and was friendly. Top Notch restaurant, and very pleasant Lounge was excellent with an excellent attentive staff.

    5
    « Happy one »

    This was the best I have stayed in, in a long time. I would definitely stay again. All employees were very friendly and willing to help with anything. Everything I needed was right there. I would recommend this motel to anyone needing to stop in Gillette. Very friendly.

    5
    « Gillette Star »

    Great place for medium sized conferences. Very pleasant, easy to get around the hotel. very clean conference rooms, and change over to banquet was very fast. wonderful employees. A great experience with very friendly staff.

    5
    « Touring The West »

    Since traveling now for a month heading West we have stayed in numerous and different hotels other than BW. The price(s) have been much more. But I have also found that at the various BW across the East to West travels there's been a great difference in price among the BW, Most have been reasonable but also some have been overly priced because of some sort of event going on in the area of the BW we were staying in.

    4
    « Layout of this hotel is like a MAZE and keycard easily desensitized and need to walk to front desk yourself... »

    I love the breakfast served here because the scrambled eggs truly tasted like egg and not powdered watery egg taste; Thumb Up for this in using real eggs to make the scrambled egg which is RARE to find in other properties. I can finally taste the egg in hotel scrambled egg breakfast. This hotel has an onsite restaurant that is worth going every night as they served daily dinner special buffet. We were there on Sunday August 20th, 2017and their Dinner Buffet priced at $10.99 pp is quite a good deal. My kids love the foods there, the usual fare: beef, cabbages rolls, Pineapple Ham, Fried Chicken, salads, 2 kinds of soups, mash potatoes with gravy, Mac & Cheese and a small dessert corner. The room key cards do not seem to work after we came back from the dinner at the hotel. It was a long wait for the front desk to answer my call outside my second floor room at Building # 3 and was told by this guy at the front desk that I must have desensitized the key cards by placing the key cards next to my phone. Now, this is something new that I learn of key card technology that one cannot put the key card on any electronic as it might desensitize the room key card. I know this is a bogus story since I stayed in many hotels in the past and present and when situation like this happened, nobody ever provided me the excuse that I placed my key card next to electronic devices. I told this guy to send someone to deliver a new key card to my room instead of me going down with my 7 and 11 years old daughter and walked from Buidling #3 to front desk and back again. It is only 8:30 pm and my request is met with a flat No because there is nobody he can send up. Plain laziness and lack of customer service are my summarization of the front desk for this property. Management, please do me a big favor by educating your front desk not to tell bogus story about key card get desensitized when putting next/on top of cell phone. My husband is in the cell phone research and development technology field and when I told him this after our trip, he LOL and told me that I easily bought in with the myth of key card desensitized due to putting next to electronic devices. No matter whether it is a myth that is true or not, the way this person handled the situation left me with very little desire to want to stay in this property because every time you are lock out of your room and you are assigned room further away from the front desk, the front desk will put the blame on you and expect you to walk back to front desk to pick up a new set of key card. The inconvenience of the guest is not addressed by the front desk when this property is like a sprawling maze with long winding hall way that branches out to exit door followed by open walk way to another building of room and no elevator will try your patience after a long tired journey in the car. I would not stay at this place but will patronize the onsite restaurant for the daily dinner special because the foods are quite good and price is reasonable.

    5
    « Wonderful motel »

    This motel has a first class restaurant and cocktail lounge. We were travelling on a motorcycle and after a 550 plus mile day being able to enjoy dinner and cocktails right in the motel was a special treat. Right next door is a service station with a convenience store. Very clean room, fast internet and comfy bed.

    4
    « Gillette - Best Western - great beds »

    Facility is good, full service and good location. Hotel allows for motorcycles to be parked under covered area....but the bed by far the best....it was outstanding! Have stayed at this hotel a few times and never disappointed. Also like that there's access to the courtyard/hot tub from the room.

    5
    « Travel »

    Very nice room. Comfortable bed. The center courtyard accessible from the room was wonderful. Staff was helpful and friendly. All the Best Westerns I have stayed at have never been a disappointment. Keep up the exceptional work guys.

    4
    « Easy location to find for a great price »

    Checked in late due to going to Yellowstone and driving thru Montana. Called the best western to say I'll be be there at 1am and had no issues. Room was clean. Didn't eat at the restaurant but they give you discount breakfast coupons upon check in. Overall good experience.

  • 4
    « No included breakfast! »

    We spent one night here on our way to the West coast. We always try to stay at Best Western hotels. The receptionist was not at the counter when we arrived but when I made some noise, the receptionist came out. We noticed there was coffee on a stand in the hallway (no cookies however). The coffee wasn't hot, however. In the morning, there was NO included breakfast. This is the first Best Western we have ever started on that had no free breakfast!!.

    4
    « reasonable price »

    I was worried that prices would be high since there was a motorcycle rally. However, I was pleased that rates were reasonable. Nice room and friendly staff made the stay even nicer. The motel was close to the interstate but very quiet. Maids might want to use the hose on the vacuum more often but other than that the room was very clean.

    1
    « Disappointing »

    Stayed 2 nights as part of a 3 day road trip. Rate did not match web site. Manager did not explain at booking or follow up call. Key cards worked 20% of the time. Was basically told it was our fault. Tub was slippery. Arrived late so ordered room service. Chicken in sandwich was raw. Complained twice to front desk to reduce charge. Manager not there at check out & price had not been changed & desk could not change. Floor was dirty. Housekeeping carts parked in hall all day with worker's kids there all day. Folded clean towels stacked on dirty hall carpet before being loaded on carts. Front desk never apologized for any inconvenience. Been faithful BW client for decades. One of the worst ever, only 2nd to 1 in LA where we heard gunshots in the middle of the night. Never even offered extra points, coupons, anything to stay loyal. Not up to BW standards.

    5
    « Great price, clean, and big room. »

    The room was large and very clean. If I'm in Gillette again we will definitely stay here. The price was great too. They even included a coupon for breakfast, but we weren't able to use it. Had the most restful night of the trip at this hotel.

    2
    « Overbilled »

    Checked AAA rate and availability online, then confirmed and booked with hotel directly over the phone for one night. Confirmed rate again at check-in. Next morning, was locked out because key was deactivated before 7 AM. Clerk reactivated. Returned to clerk to check out and billing statement showed higher rate. Clerk said she could not correct because they had already posted to my credit card, but the manager would be in later to fix and would call me. Also, staff created BW account using my personal information without my permission. Rate never got corrected despite request, manager never called me back, and the stay was not applied to my already established BW account. Now I have 2 BW accounts. Rooms are clean, not too bad. Allowed pet with small fee. Would have rated better, but my frustration with the rate and the unauthorized use of my personal information warrants "poor" rate.

    3
    « Clean up the cleaners »

    Housekeeping left thier carts in the hallway for hours outside my room. They left the door to the laundry room open all day, used the luggage cast to move should linen (got to carry all of my luggage). The for to the housekeeping managers office was open all day not that neat and clean of a place. People who smoke had thrown thier butts on the ground because there was no ashtray of any kind in the common area.

    3
    « Overnight »

    Overnight this did the trick. The hotel is large and a bit of a maze. The room was ok. Nothing fancy. It had a coffee maker, fridge and micro. Breakfast was not included. They gave us a slip for choice of $5 breakfast. The room is ok. It could use an update. It was quiet and the beds were comfy.

    1
    « Would not recommend this hotel. »

    There is a Marriott across the street. Spend the extra and get a room there, unless you like a hotel that smells like cigarette smoke and someone elses dirty underwear hanging from the doorknob inside the bathroom.

    3
    « Okay place »

    I usually love Best Western and seek it out. I was a bit put off by the adjoining steakhouse, which offered most big steaks or a really inadequate buffet. Our free drinks were just cheap wine. The waitress, however, was fabulous. We didn't get to use the breakfast coupons, not wanting to take the time to place an order. I don't remember much about the room, either good or bad.

    5
    « A great place to stay »

    For $75 this hotel is head and shoulders above all others, 2 free drinks and $5 off breakfast also has lemon ice water available in lobby. The restaurant is clean with a buffet. Staff was great. Pool was good.

  • 5
    « On the way to Sturgis »

    Best hotel in Gillette ! Beautiful, spacious rooms, clean, clean and very clean! This is our new eastbound destination to the Black Hills of South Dakota ! Close to gas, shops and it has an overall atmosphere of friendliness we've found nowhere else !

    5
    « Love this Place! One of my Favorites! »

    Grounds are Beautiful, Friendly Staff, Clean Room, and a Good Nights Sleep! The Restaurant Attached to this Best Western was Wonderful and Good Food! The Staff was so Friendly and helpful with our Travels to the Glacier Park! Love Wyoming! Room Total was $85.59 with everything included!

    5
    « Very nice staff and great room »

    Make sure you visit the restaurant/lounge at this hotel. It was fantastic. The staff was great and room was large and very clean. The dinner and the breakfast were awesome. The clerk at check in was very polite and made recommendations to try the restaurant in the hotel. It was very convenient and had a wide selection of food.

    5
    « Wonderful! »

    The staff were all very polite, professional and went out of their way to provide wonderful service. The food was ample and delicious and the wait staff were excellent and really helpful. I can't say enough about this lodge, The rooms were clean, comfortable and we all slept well. The only drawback was our room had no view of anything but an outside wall otherwise it was a happy experience.

    5
    « Hospitality Above & Beyond »

    Great place to stay! Nice spacious clean room, on site restaurant, indoor pool and whirlpool. The staff are the real asset, friendly, helpful, courteous and the chef is GREAT! In the evening Cindy was super and come morning we met Kaye who knew where all the great jewelry shopping was located plus unique places to see. Then I met Nicole the General Manager who was awesome! Should your journey take you this direction this is a great place to stay! Should be a Best Western Premire hotel!

    1
    « dirty bathroom, air conditioner made us sick »

    Checked in at 1 am. Changed rooms, first room's bathroom dirty, I.e. toilet seat up with hair and drippings. Second room air conditioning didn't work. Room never cooled off and next day we had horrible headaches and sinus issues. My son also had a nose bleed.

    5
    « Great Stay! »

    I have stayed at alot of hotels in my two week adventure but this one rates amongst the highest. Finally found a bed that was comfortable, price was where it should be. The only thing this hotel needs in a reno, but the rooms are clean, staff are very nice and restaurant food was really good for breakfast. Great Job!

    3
    « Need's A Lot Of Work »

    This could be a nice hotel to stay at, but it need's a lot of TLC. Great area and easy to get there. The hotel it's self need's a llt of work though. Hard to get around on the inside of the hotel. Noisy hallway's, etc. Too expensive for the average family for what you get in return.

    4
    « Stay for the Breakfast! »

    I have stayed at this hotel several times and it is ok for the price of a hotel in the area but I have never tried their breakfast till now! Let me tell you it is a GREAT breakfast for room service! I could not believe how quick it was and the amount of food! if you say here make sure you get their breakfast!

    5
    « Spacious rooms, excellent service, great value »

    I do a lot of traveling over the year and highly recommend this property...spacious rooms, comfortable beds, excellent service. The hotel location is excellent, right by the interstate. The food quality in the restaurant is fresh, and a good value. The staff go out of their way to accommodate you.

  • 5
    « Great hotel with a real restaurant in it »

    Great food and did not have to leave hotel and could get room service. Clean rooms. One of the biggest pool areas I have seen at a best western in the middle of the hotel there is a nice picnic area with trees in the area.

    5
    « Clean, comfortable, courteous »

    Stayed two nights for a conference. Slept great, room well-maintained, beautiful lobby, friendly bar. Hotel-catered meals were fresh and flavorful. Hotel desk staff allowed three of us to hang around the afternoon after checkout watching the Kentucky Derby on the lobby TV, then took us in the van to the airport immediately after. Great choice for a conference.

    5
    « Thanks!! »

    Was here for a pool tournament and had a great time. Staff went out of there way to make you feel like they really wanted us there. Room was clea, neat, and very comfortable. We will be back next year.

    3
    « Average »

    Hotel was clean and in average shape and the rooms were clean and in good shape, but was a little out dated and the shower was dimly lit, small and shower head was way too low, even for me at 63" tall.

    5
    « Great Hotel! Wonderful Staff! »

    I travel approximately 120 to 130 motels a year. My first trip to this hotel was very impressive. Attractive facility, very clean, and we'll maintained. My contact with the staff of this facility was a very good experience. The front desk, the bar, and the restaurant were great.

    5
    « Nest Western is the BEST! »

    I can't say enough about the staff at this hotel. They are at the top of the hospitality industry. Ivan Jody, and the rest of the crew make sure your stay is comfy and enjoyable. Excellent location. Rooms are pretty as as a biz traveler have the ameniries you would want and need. YES! I would stay here again.

    4
    « Very Pleasant Stay »

    Room was more than adequate. Clean, nice linens (except for the BW small pillows). Check in with Ivan, very friendly and quick. Complimentary drink at the steak house was much appreciated after a long day's drive. Location good. Price very reasonable!! Will return.

    4
    « My stay »

    Very nice hotel the entrance was very nice comfortable vibe. Very nice staff through out the hotel and restaurant. We had buffet meals all week through my work there food was excellent. The bar tender the one night I went for a drink was super slow, got 1 drink in an hour stay

    2
    « Where's the Breakfast? »

    This BW does not offer any type of breakfast for its customers. They give you a list of four "breakfast options" that you can purchase in the local restaurant for $5.00. They do not even offer coffee in the lobby for their guests. I have never stayed at a BW that did not offer a complimentary breakfast of some type. The commode in the room had a leak which caused the water to drain and refill every 5 minutes. Very annoying! Unpleasant odor in the room. Will find a motel which offers a complimentary breakfast/coffee when I return to this area.

    5
    « Great Buffet for New Years Day »

    We were passing thru on New Year's Day looking for breakfast. Saw that they had a restaurant so we stopped in. It was New Years Day Buffet. $12.00 each and it was spectacular. Omelet station, on site made deserts, and a very good selection of salads, breakfast meats, and dinner meats, vegetable and potatoes. Friendly staff. It was a bonus find.

  • 4
    « gillette a-ok »

    the restaurant and lounge are top notch. I really enjoyed the seafood buffet. It was very well done and delicious. The bar was well appointed and having your first drink provided by the hotel helped. I would definitely recommend this hotel to anyone going to Gillette.

    5
    « Very nice hotel »

    Clean, comfortable, excellent food and service. A free drink is offered for the "in house"restaurant, or lounge/bar, and a $5.00 breakfast instead of the full menu choice is also offered.The dinner menu in the lounge/bar was a very reasonable price.(I was there on a Sunday and the restaurant was closed for dinner.)The shower head was a rain shower variety, which was fantastic. A Grab and Go bag was given upon checkout which contained a granola bar, a piece of fruit, and water. Great marketing plan! And this is a pet friendly hotel.

    5
    « Perfect place to stop »

    This was the perfect place to stop before entering the mountains. Reasonably priced, clean rooms, great showers, comfy bed, friendly staff. The pillows were too hard for us and we both woke with neck aches. I recommend bring your own.

    2
    « Somewhat disappointing stay in Gillette, WY »

    I typically stay at Best Westerns when traveling and the Tower West Lodge was right on my route at a decent stopping point and offered a great price for a night's stay. The staff was friendly and helpful; the room accommodations were fine and the bed comfortable for the weary traveler. Unfortunately, the WiFi offered a standard and a premium service. Since I didn't require any streaming services, I chose the standard service, which constantly lost connection to the internet. I called the reception desk about the problem and the staff person was kind and thoughtful enough to offer to change my room to a more central location, which I did, but the change didn't help matters and I ended up giving up on the motel's WiFi. I had breakfast in the motel's restaurant, as I'd received a voucher that included four reduced price offerings from the motel. The french toast was excellent, coffee was included and the waitress provided good service, but a comparison of the price with the regular menu showed the portions were reduced proportionately with the voucher price. It reminded me of the hotel keeper in Les Miserables, everything was extra, lol.

    4
    « Good Hotel »

    Front desk clerk was friendly and helpful at check in. Room was clean. Hotel has a great restaurant inside. We were given coupons for a free drink with our dinner. The waitress was the best, we overtipped her (a lot), she was that good. Downside, coffee in the lobby in the morning was lukewarm and not very good. Had a mishap though. At 1am we woke up to a rainstorm only to find out it was a broken sprinkler shooting a 4 ft. geyser at our window. (not the hotel's fault). It did this 3 times, so not a lot of sleep. I reported it in the morning and they were very apologetic. Room rate was very reasonable.

    5
    « Great location for traveling! »

    MY husband and I recently stayed here, while on our trip out west. The hotel was very nice, clean and had a great restaurant inside. We were given coupons for a wonderful $5.00 breakfast that was delicious!! We also received coupons for complimentary drinks. While here we drove 45 minutes to see Devil's Tower. It was very easy to find and the front desk staff verified our directions. We would highly recommend staying here!

    4
    « Great hotel at a great price »

    Two weeks ago we were in Gillette and stayed at a different hotel. It was run down and not very well run. This time we stayed at the Best Western. It was very nice! The rooms were clean, the hotel was updated and taken care of. Instead of giving you a dry, poor quality continental breakfast they gave you a three or four choices of a hot breakfast to be served to you or gave you a certain percent off ordering off the menu. Nice and helpful; and quiet!

    3
    « Nice place »

    Front desk staff was nice. Room is clean. The down side is we were unable to make coffee in our room as the coffee pot was incomplete. Not the way I like to start my day. But the place is nice, grounds are somewhat kept. The pool area needs updating. There are no child locks going in to the pool area. On that note, not sure I would stay here again.

    4
    « Friendly Staff »

    We arrived late night and the staff was very helpful and pleasant. we arrived late night without reservations and the front desk clerk was very nice and gave us a very good room and the price was pretty decent for on the spot check in.

    5
    « Great place to stay in "Razor City" »

    We recently stayed at the Best Western Tower West Lodge in Gillette and were very pleased. The whole hotel was managed professionally from the kitchen staff to the front desk. My husband did fall coming in over a step which had been marked with yellow paint, it was simply an accident, but the staff took care of his injury promptly. Breakfast had a coupon in the restaurant and was very good.

  • 4
    « Stay in Gillette, Wyoming »

    There were no signs on the halls telling us the way to the lobby. We ended up taking a long way to lobby. Yes I said something to them and they told us which way to go. There was no free breakfast. We got a coupon for five dollars for our breakfast. Food was good.

    5
    « Very Relaxing Stay »

    I decided to take a detour from my trip, Houston Texas to Billings Montana... Wanted to see the Eastern Wyoming area, looking for a hunting area.. I was very tired and stressed from the drive and just walked into this hotel with no reservation and was treated like I was a regular visitor. The desk clerk and the Ladies in the lounge were extremely polite.... Wish all my hotel stays were as relaxing and enjoyable as the one at this hotel... If ever in this vicinity I will defiantly stay here!!!

    4
    « Restful stay after a day at Mount Rushmore and Devil's Tower »

    The hotel staff were friendly and helpful. The room was clean. It was a bit dark but that's ok with me. We didn't have any trouble with noise in the hall or from the outside. Our family enjoyed the pool and were surprised by the quality of the food at the hotel restaurant. The laundry was busy so we chose to wait another day to do our laundry. Our AC unit started making a racket during the night but I tuned it out and still slept well.

    5
    « Surprisingly nice! »

    Great hotel, spent 1 night on cross-country drive. The town is nice, the area of the hotel seemed nice. Gas station/convenience stores walkable distance. Room very nicely appointed and clean (including sanitized tv remote), everything worked well. Air conditioner worked well. There is a train track near the hotel at the back and train can be heard but I am a light sleeper and it wasn't loud enough to be a problem. Otherwise room very quiet. Housekeeping was quiet and respected my Do Not Disturb. Bed very comfortable but IMO pillows too fat. Easy check-in and -out, staff pleasant. Voucher for restaurant next door for breakfast was nice but get there before cut-off time. Overall a great value and very nice stay for a good night's rest.

    3
    « Average hotel »

    The room was a bit dated and dark and dingy, but there was really nothing wrong. The hotel came highly recommended by a local Avis agent so I had expected something better. However, the price was right compared to other hotels in town that were posting on-line prices from 50 to 100% more. The biggest disappointment was the cocktail lounge which was too smoky to sit in and take advantage of the free drink offered by the front desk. I travel a lot in the US, Canada, Europe and South America and this is the first time in 8 years that I have been in a bar or restaurant where smoking was allowed

    5
    « Excellent motel »

    Had an overnight stay here on the way home from a business trip. Very clean, staff was very attentive and the food at the onsite hotel was excellent. Received two free drink coupons and $5 breakfast coupon. We had flown in on a private plane and motel picked us up on the shuttle. We would definitely stay here again.

    5
    « Free Ice Cream!! »

    Great service and nice hotel! Staff was friendly and attentive. Price was a little high, but staff and service made up for it. Nice pool and great location. Got to enjoy discount at local restaurant and close to Cabelas.

    1
    « Okay Place--Service Lacking »

    Stayed there on my cross-country trip. Forgot something in my room. Called them within 90 minutes. Said they'd check, never called me back. Awful service, would never recommend them. Room was adequate. Definitely decided against the breakfast. Nothing looked edible.

    1
    « Don't do it! »

    Disgusting place. Pillows are hard. No elevator! Had the lug a heavy cooler up to second floor. Entrance to front and restaurant reek of smoke. The pictures look great because they are of the front but the actual rooms are out back in some apartment style buildings.

    3
    « Not to bad for the price »

    Room was average. No king beds. Breakfast was not so good, only gave a few choices and have to eat on paper plates. Not the best. Room was good to stay in. No elevator to the second floor, so be prepared carry your suitcases to the second floor.

  • 5
    « Nice Surprise »

    Booked this hotel while traveling on our motorcycle for 10 days. This is a great hotel located right off the interstate. Very clean and bigger than it looks. All amenities were trouble free and the staff was wonderful. Nice big indoor pool. The restaurant was great for breakfast and the food was awesome. Rooms are large and very comfy. reasonable price and they offer discounts. Would stay here again!!!

    5
    « Stay »

    The room was clean and fit our needs. I look at the cleanliness of the the room. That is important to me. We had a good experience and would recommend this motel. The person who checked us in was very helpful and fixed a issue that we had with our room.

    4
    « Old favorite »

    I have been staying at the Towers for over 30 years. They have always kept it updated and contemporary. Really like a fully integrated location, (room, lounge, and restarant), and more. Nice landscaping.

    5
    « Unexpected!! »

    Very nice older hotel. Was pleasantly surprised by the updated rooms - very nice! Beds were excellent. Price was very favorable. Nice large rooms. Will definitely use this hotel again when in Gillette!

    3
    « Very decent hotel »

    Everything about this hotel was good and equal to the standards of the hotel industry, but it was not priced as low as other Best Westerns we stayed at during this vacation. I don't think Gillette, WY is a very high cost of living area that would necessitate the price gouging.

    1
    « never stay there again »

    Stayed there for two nights. On the last night we came into the room to find our bags have been messed with and some of my wife's prescription medication is missing. Went down the the front desk and got nothing but the run a round. Left my name and number for the manager to give me a call and never got a call tell after I filled a complaint customers service to have no resolution. Had to make contact with the local police

    5
    « Best Western, Gillette, Wyoming »

    Great stay. So much to do. I only stayed one night but wish I could stay a week. If I ever have the money again, I will go stay a week. The staff were all so tentative to me as I was traveling with my 4 year old great grandson. He really enjoyed the afternoon cookies and was amazed at the large breakfast.

    1
    « Sauna rooms with theft »

    Not to Best Western standards... Rooms look nice, beds are comphy and that's about the nicest thing about this hotel... I'm a Best Western employee at another hotel and by no means expect special treatment, but if this is how they treat guests it's not worth it. Most of the front desk were dressed nice but did not have a pleasant attitude, almost as if you were wasting their time. A/c didn't work even after being fixed twice... Finally had to borrow a fan at 1130 the second night be cause the wedding party was way to loud to be able to leave windows open. Please don't leave items in the rooms because the housekeeping will take it..at check out they didn't even care to talk just had you a receipt.

    5
    « awesome »

    The stay was excellent and the staff kind caring and understanding. Through some confusion, a slight emergency the staff made the stay enjoyable and comfortable. The staff went above and beyond what they had to do, along with the reservation center and customer service. Best western offers customer service the way it should be

    5
    « Exceeded expectations »

    Nice decor, friendly customer service, orange water, free drink tickets, cookies when checking in, clean room, and nice bar with pool tables next door. We saved $45 staying here over holiday inn and it was a good choice. Would stay here again!

  • 4
    « Jeff »

    Room was clean and well appointed. Front desk staff was very friendly. Had seafood buffet and was very impressed. Only thing I did not care for was the smoking in the bar. But that is my deal and I understand. Bartenders were friendly and poured a good drink.

    4
    « Comfortable Stay »

    This location is conveniently located within a short distance from the airport. The staff was pleasant and very helpful and the room was very comfortable. I stayed on the bottom floor which had a door to the patio courtyard. I didn't eat in the restaurant - but heard the food was really good. I did enjoy a complimentary glass of wine at the bar - which was quite smoky; other than the smoky bar everything was great!

    4
    « Very Nice for the price »

    Stayed at the Tower West Lodge one night while travel through Wy. for the money this is an excellent choice. Rooms are very clean and spacious, the food at the restaurant was good and they portions are large. Plenty of gas stations, convenient stores close by and they are about a minute off interstate. I will be staying there again.

    5
    « Always above '8's' »

    We have stayed at this hotel for several reunions and have always been well satisfied. This time, however, we were unable to use the breakfast coupons because the restaurant did not open until 7:00 and we had to be on our way by then.

    5
    « Best Western Tower West »

    We spent one night here. They were pretty full... the front desk people were polite and friendly... The grounds and hotel were clean. The room was clean and bed was comfortable. Despite the hotel being full, it was a quiet stay.

    1
    « Horrible customer service »

    Booked online. Went to check in and they said that their rooms were not ready or clean yet. I reserved a certain room type and they would not honor it. Very rude staff. Will never stay there again and I will not recommend anyone booking a room there.

    5
    « Great location great customer service! »

    Room clean and good sized. The folks at check in were very friendly. The do not offer a free breakfast, but do provide a $5 voucher to use in the attached restaurant. The breakfast was a great price and the food was generous and hot.

    2
    « If you have car problems or possibly delayed dont stay at this joint »

    Diamond Members are not Recognized at this location. Car Problems and only gave a (6) hour call to let them know I would not arrive until next day .Had (2) rooms booked for (4) days and she still charged us for the rooms. Hotel was not full. Future event in August For (8) days (3) rooms and I will not stay at any of his hotels in Gillette

    5
    « Excellent stay »

    My company requests to stay here whenever we are working in the area, I can see why....the beds first off are so comfortable you don't wanna get out of them. The service and friendliness of staff is above and beyond. The bar in hotel is very nice and fun.

    4
    « Ok for visiting mount Rushmoor. »

    We are travelling coast to coast and wanted to visit mount Rushmoor. We chose Gillette because we could stay there and drive to and from Mount Rushmoor in a day. The hotel was fine and we had a good suite with plenty of space. The reception staff were not helpful regarding a breakage caused by a cleaner. It took a long time to try and resolve and we finally left giving up. The bar and restaurant in the hotel are not particularly pleasant and smoking is allowed which came as a shock. Food not great probably mostly cooked from frozen but pretty much what we anticipated.

  • 4
    « Glad to Arrive - Winter storm ! »

    An unplanned stop in Gillette due to icy roads and heavy wind and snow fall took us to this Best Western. The outside looks dated but the inside is beautifully redecorated, fresh and modern. The hotel has a restaurant so breakfast is not included, we did however get free drink coupon and a voucher for a choice of 4 breakfast items for $5 each.

    5
    « Great Stay-Resturant-Lounge »

    The breakfast is great and cheap. The restaurant is also good. The lounge is a great place to visit after a tough day of work. The steaks are great with a wide selection of menu choices. The beer selection is also great with some local brews available. The girls at the lounge are friendly and sweet!

    1
    « Terrible customer service »

    I stayed at this hotel weekly and their sister hotel the Comfort Inn. Its your typical place people are nice. However whenever I had interviews or business meetings and wanted to use the facilities and had to talk with Management - they had terrible customer service. They were not accommodating. They double billed me and wouldn't correct it.

    5
    « No regrets with the room, but what about?................. »

    We do events in Gillette, couple times a year, we always look foward to the stay at Best Western Tower West Lodge. Its WARM, convenient, COMFORTABLE, plenty of pillows, 80+ channels on TV, Decent size mini fridge, microwave, samsung flat screen TV, digital thermostat with GREAT results for heat or cold. In room coffee maker. Looking for a place to have a Christmas party? Reception? Etc? Good choice! As others have complained, there is no free beakfast, at the price you pay? Thats my only complaint. Burger king is right across the street though. Great FREE wifi.

    1
    « Overpriced, no breakfast »

    I had just paid for the room and upon receiving the keys to our room, the gentleman at the front desk explained how breakfast wasn't included in the $150 room. After relaying this info to my wife, who was waiting in the car with our 7-month old, we decided we'd prefer to go to a hotel that had a continental breakfast included with the rate of the room. However, the night auditor explained to me how refunds can only be processed through the general manger - and he has never seen the GM approve a refund. Seriously? If you return the key after five minutes you're not going to get a reimbursement? No service provided is not grounds for keeping someone's money. I begrudgingly spent the night at hotel, which as previously stated was WAY overpriced, the room was mediocre at best. Not impressed. We were on the road for 16 days and this was the only place that didn't have breakfast included. If you don't want to include breakfast, that's fine. But if someone asks for a refund and returns the room key, you should have a policy set in place to respect that person's wishes. No more Best Western's for me.

    1
    « Worst Best Western I have ever stayed in »

    The sheets on one of the beds had obviously not been changed and actually had urine stains. The pillow cases had dark stains (likely makeup) and were dingy too. Usually, we like Best Western hotels and prefer to stay at them to build points/future stays. We would never stay at this one again.

    4
    « Clean & helpful »

    Rooms and hallways very clean. Staff friendly & helpful, but could use more desk help. Get a map of the property---never did find the pool and had a hard time finding our room after dinner in the restaurant.

    5
    « Excellent accommodations »

    Best Western in Gillette, WY offers excellent accommodations! Rooms are spacious, neat, and clean. Beds are excellent. Staff are friendly and courteous. They are considerate of your special travel needs and go out of their way to please.

    4
    « A little pricey but a good place to stay »

    We looked at the other reviews for this hotel and were surprised by the difference in experiences that we had, we did not have a reservation but got a room which was up graded to a suite because of my Best Western card and the room was truly a suite, the motel was busy with workers staying there but very quite and had ample parking, the building is getting a little worn and could use some upgrades. The staff were very friendly and helpful. One problem that we had was that the tub and shower were a step up by 3 steps and the tub was a deep soaker size with only one hand rail across the tub on the wall making it very difficult to get in or out, my wife slipped getting in and banged her shoulder but okay, I did mention this to the staff at check out so we will see next time that we are in the area.

    4
    « Good basic hotel »

    I was on a business trip and this hotel was chosen by the our group as the conference location. It was clean, had a comfortable bed and was relatively quiet. The person at the front desk got me checked in and out quickly.

  • 1
    « Dont stay here if you need a decent place to sleep! »

    I booked this room for my husband. It was supposed to be a king and was not...The website quotes $118.99 and when asked about military discounts they said that he already was getting the best discount?? Hotel was very noisy until very late and after a call to the front desk nothing was done. Wont ever stay again!!

    1
    « Poor Quality and expensive »

    Restaurant was not open and had to use the bar for food which was very smoky and food was marginal at best. The security system (door keys) for the exterior doors and many of the room doors was not working. Pillows were very uncomfortable. Hotel caters to the mining/drilling industry and the building reflects that.

    3
    « aging hotel »

    The staff was great. The hotel is aging and needs some upkeep. The smoke was a big down for me as i am a non smoker. I used the restaurant and i was pretty good. Wait staff were a little slow to seat and refills. Over all not a bad spot to stay .

    2
    « overpriced and no breakfast »

    This place is way overpriced for what you get. No breakfast either, but instead a cheesy $5 off coupon for a local restaurant. At $150 a night you should get a lot more. I will stay somewhere else next time.

 

Getting to the hotel ...

All directions
·From: I-90 and Highway 14-16. Take exit 124. The Best Western Tower West Lodge is located west of Gillette. ·From: Highway 50. Head north past the Interstate 90 on ramp. The Best Western Tower West Lodge is just off the ramp. ·From: Highway 59. Go to Interstate 90, exit west and drive 2 miles to Exit 124.