ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Hospitality Inn Geraldton, Geraldton

4.0/5  - basé sur 304 notations.
Cathedral Avenue, 6530, Geraldton, Australia - See map

This 3. 5 star rated Geraldton, Western Australia hotel offers great customer service, a convenient location and spacious guest rooms for an affordable rate. Welcome to the Best Western Hospitality Inn Geraldton, where guests will find the consistent friendly service and comfortable accommodations they deserve. This coastal Western Australia hotel features 47 well-appointed, spacious guest rooms each featuring cable television and high-speed Internet access for guests' convenience. Enjoy dining at the onsite restaurant before taking a refreshing dip in the outdoor swimming pool. Relax with a drink from the hotel's cocktail lounge while barbequing outside. The hotel also offers guest laundry and some business services. Visit Geraldton in July thru September to view the beautiful wildflowers growing everywhere. Spend the day exploring the Abrolhos Islands underwater paradise or visit the HMAS Sydney Memorial, lost off the northwest coast of Geraldton. Enjoy an afternoon of surfing, sunbathing, boating, windsurfing and fishing off the nearby sandy beaches. Other memorable attractions include the St. Francis Xavier Cathedral, St. John of God Hospital and the local lighthouse. The friendly, helpful staff at the Best Western Hospitality Inn Geraldton are ready to ensure a fun-filled memorable stay in Geraldton, Western Australia. Make a reservation today and save!

Best Western

Hotel Hospitality Inn Geraldton

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 305 guest reviews
NOTE ISSUED
Excellent
68
Very Good
153
Average
65
Poor
14
Terrible
5
REFER TO NOTICE
Business Business
63
Couples Couples
131
Family Family
65
Friends getaway Friends getaway
20
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not so clean when you look harder"

2
11/07/2018

The Reception The hotel offers discount to over 55's. When we got to the hotel, the receptionist tried to pretend that she can't do anything with online booking as we have booked it full price. After checking my details when we unpacked in the room, i gave it another shot and tried to discuss it again. She then said she didn't realise what i meant at first. She then continued to say i got a better deal anyway as $159 was discounted. Luckily i did my homework and i told her that it wasn't so, as the discounted rate is stated $143. She carried on about something... Gosh already!!! The Room Towels was what didamiced first. All the towels were unbleached therefore instead of it being pure white and clean and smelling nice, they all looked grey or yellowish, like an off white colour with no fragrance from the usual detergent you smell. Likewise, the bedsheets were many to be white but was the same of white, dirty yellowish colour. It wasn't crisp and clean like it should be. Was abit skeptical, i must admit. The Bar There was no microwave although the booking details said there was meant to be one. Again, i rang the reception, and again the same person said there usually isn't one in the rooms and that she had given us the family room and... Blah blah blah... I thought in my head, why are there such good reviews for this place and that was the reason i chose to stay here in the first place. So she said she will check the store room if there's one, and if there's one, she will bring it to our room. Well, she did, but I had to clean the inside of it as it had splatter sauce stains and smelt like curry or some kind of food. So you can imagine what i am feeling by this stage. In all, i was quite disgusted by it all. The rooms look neat but not sure about the hygiene. On the second day i noticed the teaspoon on the teacups were unwashed. It had hardened up residue on the handle.... Arggg... I can only say i am glad i brought my antiseptic spray with me this trip. Breakfast At last, this was really quite nice. It was well presented and had a small healthy continental selection. If it wasn't for this area, i would have rated this hotel 1*star. Note to self: bring my own sheets and towels in future. ??

"Ideal stop over when traveling to Perth"

3
10/07/2018

Stayed here overnight on drive down to Perth. Room and bathroom very clean, heating worked a treat and evening meal in restaurant was great. Chef was more than happy to accommodate a fussy teenager. Breakfast in the morning was a tasty continental selection. Would definitely stay here again

"Very friendly staff and owner."

5
25/06/2018

Very clean and tidy motel . Really helpful and friendly staff and managers. Rooms good size Good bathroom and large shower King size bed ,comfortable Breakfast include in price . Quiet location not far from the town centre. One small problem the toilet was hard up against one wall and you could not sit on it straight (poor plumbing when built) Recommend

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Mike F, Thanks for taking some time out of your day to review our accommodation. We are pleased that you found the rooms a good size but disappointed to hear that you could not sit on the toilet straight. Hope you will return to us again one day soon.

"Great beds but wait for dinner"

4
24/06/2018

Room was clean, beds comfy, parking outside the door. The food was excellent when it finally arrived. Highly recommend the red empower fish of the day. Perfectly cooked and so delicious. Ordering desert took a while as I was completely ignored and in the end I had to call for the waiter. I then waited for a very long time for desert to arrive. Just when I gave up and decided to forgo the desert it arrived as I was leaving the restaurant. I was offered if I would like to take it back to the room. I did. It was beautiful.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi LauranndSandra1957, Thanks so much for your review. We are so delighted that you enjoyed your meal and that there was a solution for you to have your dessert too :) Hope you will return one day for more delightful dishes :)

"Comfortable Stay"

4
17/06/2018

Great hotel in an easy location. Room was clean and well maintained. Had a lovely meal in the hotel restaurant- enjoyed it thoroughly. Close to town so sightseeing and shopping all convenient. Would happily recommend.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Paula, Thanks for your review. We are delighted that you enjoyed your stay with us and hope that you will return soon.

"Everything we Needed"

4
08/06/2018

Stayed here a couple of nights over the Easter long weekend and it was lovely. Comfy beds, spacious room. Good continental breakfast included with a pancake machine. Pool could have been a bit warmer.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi RTRipleR4, We are so pleased you had a great time over Easter and that you enjoyed the beds and breakfast. Hope to see you again soon.

"A Warm Welcome"

4
26/05/2018

Reception staff set the tone for a stay at a property and here the warm greeting was one of the best I've encountered. Even though I was early for check-in a room was immediately allocated. It turned out to be a disability room so that the bathroom was very spacious. The bedroom was very clean , had modern decor and all the amenities that one expects including free wi fi . The restaurant offers breakfast and dinner and with advance warning will do a packed lunch.The breakfast menu is extensive and when I finally got my order my selection was top notch - however a 30 minute wait was unacceptable .It turns out there was a problem with one of my items in the kitchen.It was the server's place to have informed me and to offer an alternative that was readily available.The location at the edge of town opposite the private hospital is great for those driving. A local bus stop is only metres from the property but does not operate during school pick up/drop off times.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Kevin, Oh WOW! We are delighted that you received such a warm welcome from our staff and that you received an early check-in. However, we are disappointed to hear about your delay during breakfast. We hope this did not impinge on the enjoyment of your stay too much and hope you will return one day.

"Tragic stay almost ended deadly for toddler!"

1
13/05/2018

We stayed in this hotel for 1 night and had the shock of our lives: the room was so superficially cleaned that our daughter found a pill under the bed and almost swallowed it. We spend the „Mother's Day“ in the emergency room. The hotel staff was super unhelpful while we were running for the hospital „oh, such a poor baby“...

"Definitely Rest Easy Here "

5
08/05/2018

Drove 1000+km from Pannawonica for a Sunny Cowgirls concert & had booked accommodation here . Was definitely not disappointed . The shower was so refreshing after a long day on the road along with 1 of the most comfortable beds I've slept in . A definite must stay for anyone traveling through the area

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Trevor, Thanks so much for your amazing review. We are so pleased you felt fresh in the shower and it revitalised you after a long trip. Hope to see you again one day!

"Good value, warm welcome, great breakfast choices"

4
04/05/2018

The room was comfortable and spacious. Unlike many other hotels and motels, a full set of towels was provided for two people. The hotel contacted me the day before my arrival to confirm my booking. This was much appreciated. The buffet continental breakfast is very good, with a range of sweet and savoury choices. We liked the self-service pancake machine. Would definitely stay here again.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi KeithS, Thanks for your review. We are delighted that you enjoyed your stay with us and hope to see you again in the not too distant future. It's so great that you had a full set of towels.

"Inflexible"

2
03/05/2018

Let me preface this review by saying events were partly our fault. On checking in we discovered our 2 rooms were quite a distance apart. The explanation given was the fact that we had booked through a third party. Fair enough. When we entered our room it had an unpleasantly strong smell of some sort of cleaning product. On talking to the office staff they said one of the cleaners had been over zealous. The only spare rooms were more expensive and we were happy to pay the difference. Oh no. Because we had booked through a third party it was too tricky to do. So stuck in our room. Maybe they could have just given us the room seeing it wasn't being used. Won't be back.

"Good calue"

4
27/04/2018

Just stayed for one night whilst passing through. Room was big. Bed was comfy, staff were friendly. It's located about 1k from the center of Geraldton. It was quite despite being on a main road. We had a continental breakfast included which was simple but plenty of it. All in all ideal for a stop over and would stay there again.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi frannyannylangy, Thanks for your review. We are so happy you had a great time and enjoyed your stay with us and found it good value. Hope to see you again.

"Ok Motel for 1 night"

3
25/04/2018

The room is basic and it was ok for 1 night stop on the way to somewhere... The room rate includes breakfast which is good. You can eat at the restaurant in the motel or go to the town centre for more options - it's driving distance to the town centre.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi DRA Bishop, Thanks for your review. It is great to see you enjoyed your experience with us and hope you come back again in the future.

"Good"

4
24/04/2018

Positives - good location, easy to find. Staff very friendly and helpful, rooms adequate for a night stop. We haven't had time to use the pool but it looks clean and tidy. Restaurant serves excellent food! Negatives - walls are paper thin so if you need a good nights sleep ask for a room away from others. Would stay again with that one proviso.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Monterey36, Thanks for your review. We are delighted that you found the staff friendly and the room adequate for a night. We are disappointed that you found the walls paper thin tough. Hope you come back again soon.

"Great value and great food "

5
19/04/2018

Stayed here on a whim as we usually stay elsewhere and the service we received at the Carnarvon best western was incredible ! Staff were friendly and helpful rooms were bright and clean and most importantly stayed dark once blinds closed (good for little kids naps) room service was unbelievably good steaks were amazing and flavourful ! Checkout was a breeze and a friendly face was always at reception will be staying here regularly from now on !

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Darryl, Wow! Thanks so much for this review. We are delighted that you received such epic customer service and that everything was to your satisfaction. We will look forward to seeing you again for sure.

"Very helpful staff!"

5
17/04/2018

I fell ill during my visit here, and the staff were very helpful supplying me with food and getting me medical assistance. As a result, I was well within 12 hours and was able to resume my trip. I am so grateful for their kindness and help. As I recovered, I was able to enjoy various tv shows in my room and to get my laundry done. Great hotel, with close access to the things to see in Geraldton: the HMAS Sydney Memorial, the awesome Geraldton Museum, etc.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi John, Thanks so much for this review. We are delighted that you felt better so quickly and felt nurtured by everyone. Hope you come back again soon.

"Well-located & value for money."

4
31/03/2018

I have stayed here from time to time over the years and have always been happy with the location, welcome, service and food. However the rooms were gloomy and badly dated & over the past few years I stayed elsewhere when in the area. I was pleasantly surprised to come back this time to recent renovations and my room was clean, bright and very pleasant indeed. Room rates were competitive and I liked the complimentary continental breakfast. From now on I will stay at the Best Western Hospitality Inn.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi ComoWestAust, We are so pleased that you came back and experienced our refurbished accommodation. We love that you had great service during your stay and that you will remain a loyal customer of Best Western. See you soon.

"Comfortable but a little dated"

4
11/03/2018

Stayed in this facility for one night. Thevreception staff was very friendly and courteous. We had a ground floor room and car can be parked right at the door step, making unloading and bringing the bags into the room a pain free process. Although dated, the room was reasonably large, as there were 3 of us, even with the roll on bed, there were still lots of room and the room was very clean Toilet was functional and water pressure was very good. Breakfast was provided, although basic, it was still pretty goid. They have cereals, bread, fruits, yogurt and a auto pancje machine serving piping hot pancakes at a push if a button. Overall, a comfortable stay.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Vince-Helena, We are delighted that you found our staff helpful and friendly and that the room was sufficient for your needs. Hopefully see you again the next time you come to Geraldton.

"It's ok"

3
03/03/2018

Stayed for 2 nights. Upstairs room at the front. The rooms are well appointed with everything you need. It was clean enough. Close to town. The stairs outside were smelly from cigarettes and not clean. Parking gets full during the day because of the hospital. Reception and room cleaning was good. Overall it does the job but nothing to be enthusiastic about.

Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Richard, Thanks so much for your review. We appreciate it. We are pleased you found the rooms well appointed and close to the town. We are disappointed that that you found the carpets smelly and that the parking was not always available at the front of the hotel. We hope you enjoyed your stay.

"High Quality Motel, with good Restaurant "

5
23/01/2018

Only stayed here one night. Our room was prepared to high standard and had a nice smell when you walked in. Lots of hotels we have stayed in do not. The pool is great and the water was crystal clear and was big enough to have a descent swim. Had our evening meal in the on site restaurant and again the food was top notch, one of the best we have had in australia while traveling in WA. All the staff were friendly a helpful. Would recommend anyone to stay here. Plus it has free WiFi.

Amanda H, Director of Sales at Best Western Hospitality Inn Geraldton, responded to this review
Dear davemckay102 Thanks so very much for your wonderfully positive review! It is always a pleasure to hear from our guests and even more special with a 5 bubble rating - meaning we have succeeded in ensuring our guest enjoy a memorable experience. Thank you also for choosing to stay with us and we do hope that you visit us again. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Nice Pool"

2
20/01/2018

This place was cheap and the reviews seemed good so we decided to stay on a quick trip to Geraldton. This set me up for a fall as when i walked in, it was not good. So old and dated in the rooms. I felt instantly uncomfortable. The pool is magnificent and the best thing about the place if you can get over the room. Ordered some breakfast to our room which seemed to double in price on check out and the staff always seemed to have a lot of excuses for everything. This led me to believe they get many complaints to be so defensive. Was very happy to get home.

Amanda H, Director of Sales at Best Western Hospitality Inn Geraldton, responded to this review
Dear davemckay102 We are so disappointed that we did not meet your expectations and that you experienced these concerns. We have taken your feedback seriously and we apologise your needs were not met. We do have a number of varying room types, with some that are renovated - it appears that you have booked one of our original rooms - still very clean and functional, and we are sorry it did not meet your needs. You comments regarding our staff have been addressed with the team as this is unacceptable to us. Best regards from the management and staff at Best Western Hospitality Inn Geraldton

"Nice older style motel"

3
18/01/2018

I stayed here 2 nights for work. It's an older style motel, but is clean enough (some mould in shower). Staff were super friendly and plenty of parking. The pool was clean and walking distance (25 mins) into town if you're keen.

Amanda H, Director of Sales at Best Western Hospitality Inn Geraldton, responded to this review
Dear David B Thank you very much for choosing to stay with us whilst on business in Geraldton. Thank you also for your positive words regarding our amazing and friendly team. We do hope to welcome you back next time too. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"An Affordable Option"

3
07/01/2018

We stayed for 1 night in a Triple room with a queen bed and single. First Impression as we entered the room was not too bad however the electronic keycard entry is frustrating! We noticed white linen which to us looks and feels clean and modern, the bathroom looked clean and was slightly modern. The rest of the room was clean and slightly modern. Large mini bar etc selection at a price. The bathroom was clean however we feel would be cold in Winter as the windows don't fully close there's a bad draft. Also the room we stayed in had a a large light outside the room and it constantly shone through the room all night.We weren't overly happy with the bed, felt small and the pillows were old and lumpy. Foxtel was great however the free wifi is not. We were entitled to a complimentary Continental Breakfast but we didn't have. Would stay again although not we will be trying somewhere different next time..... fingers crossed

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Tina B We sincerely appreciate you choosing to stay with us and we thank you for your important feedback. We wish you safe and happy travels ahead and we do hope to welcome you back some time in the future. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Super friendly "

4
30/12/2017

We stayed here as stop over heading further North. Reception staff were super friendly & helpful. Room spacious & clean. It was quiet even though it was fully booked. Free breakfast was included but we didn't use as we left too early in morning.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Coull86 Thanks so much for your super friendly review! We are so pleased you enjoyed our customer care and the cleanliness of our accommodation. Thank you for choosing to stay with us on your travels north. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Christmas with the family"

5
29/12/2017

We travelled to Geraldton to spend Christmas with my wife's family and as on previous occasions we stayed at the Best Western. As we were to check in on Christmas day after lunching with the family we received a text message to advise us how to obtain our key and later in the afternoon a staff member of the hotel called to offer us the option of room service dinner as the restaurant was closed that day. We were very pleasantly surprised, but then the level of communication from the hotel has always been excellent. The rooms are very clean and the beds comfortable. We stayed for 3 nights and had continental breakfast every morning. There is also the option of cooked breakfast which a number of fellow guests were having and all the food looked yummy. Continental breakfast included fresh fruit and yogurt as well as a variety of breads to toast and coffee and tea. A nice touch was the ham, salami and cheese which one normally finds at European hotel breakfasts. Staff were friendly and helpful and the whole stay, as per previous stays, was most enjoyable and comfortable. This hotel is highly recommended.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 120CMS We are delighted that you enjoyed the festive season with us and that you found our customer care and communications to be ideal for you. We thank you for your positive and descriptive feedback, and we thank you for being a loyal return guest. We look forward to welcoming you back next time. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Comfortable Motel"

4
02/12/2017

First of all the location is excellent. We were driving north from Perth and the motel is clearly signed on the right hand side as you come into the town. The welcome at reception was good, friendly and informative. Parking is easy outside the room. It's a short and easy drive into the town centre and the seafront. The room was nicely furnished and finally we had a delicious continental buffet breakfast, which was really popular. A great stop for one night.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear cheshiretraveller57 It was a pleasure to read your e-mail and we are delighted that you enjoyed your stopover with us on your northern adventure. Thank you for choosing to stay with us and thank you for your kind feedback. Wishing you a wonderful trip. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Dated but adequate"

3
30/11/2017

This Best Western is a classic "park-out-front" highway motel. The decor is dated but the bed was new enough to be comfortable. There is absolutely nothing memorable about this place (either good or bad) and thus it is an adequate stopping point on the way to somewhere better.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Geraldton, responded to this review
Dear Andrew B Thank you very much for choosing to stay with us whilst in town. We appreciate you taking the time to leave your feedback too. We do have a mix of updated and standard rooms available - but always, the beds are the very best! We hope to welcome you back next time you pass through Geraldton. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Nice service"

5
27/11/2017

Room is very tidy and clean. Mini bar is filled with various food and drinks. Very nice service. I forgot to print out the paperwork need to be done tomorrow. The kindly receptionist help me with that immediately. And help me with my left behind bracelets.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Guest Thanks ever so much for your 5 bubble positive review! We are delighted that you enjoyed our accommodations and our special customer care. We sincerely appreciate you choosing to stay with us and we wish you happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Geraldton the Sunset Coast"

4
21/11/2017

We have stayed here every year for the last 6 years so something must be good The amenities are clean and tidy and the staff most helpful. The dining room and the meals are very good. Thank you to all who looked after us, and look forward to seeing you again next year.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Graeme W It is always an honour to hear from our return guests - thank you so much for your ongoing support and custom. We look forward to welcoming you back in 2018. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Business Trip"

4
16/11/2017

This Hotel is Comfortable and well located, I have been staying here for many years now and it has always maintained its good service, the Restaurant is nice and the food for Dinner and Breakfast is always nice.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Peter M It is always an honour to hear from our regular guests. Thank you for choosing to stay with us over the years - we sincerely appreciate your business and we look forward to welcoming you on your next visit. Kindest regards from the team at Best Western Hospitality Inn Gerlaldton

"Great value "

5
13/11/2017

Located close to town this hotel was clean, comfortable and the staff helpful and polite. Little touches of hospitality include a biscuit to have with your coffee... a rarity in these days of cost cutting but one I really appeciate. Add this to the complimentary continental breakfast and this place is a winnner.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Lyn J It was such a pleasure to read your positive review! Thank you for choosing to stay with us and we do hope to welcome you back in the future. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Lovely Surprise "

5
06/11/2017

The last day of our road trip we stayed here! The night before we had stayed at Best Weston Carnarvon which was very tired decor! This place was clean and modern! Lovely meal in the evening, large dishes! Breakfast was the best on our weeks road trip!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Martin13Wokingham Thank you so much for choosing to stay with us on your road-trip. We are very pleased that we topped off the end of your stay on a positive note! Thank you for your kind feedback - we wish you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Very comfortable "

4
26/10/2017

We found the room very comfortable, the bed was great, the shower was good pressure, the breakfast was satisfying. The location was a good walk into town, which good after a day travelling. The staff were friendly.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Clive B It was our pleasure to host you and it is great to learn that you enjoyed a comfortable stay with us and that you experienced our wonderful hospitality. Thanks for sharing! Best regards from the entire team at Best Western Hospitality Inn Geraldton

"3 night stay"

4
25/10/2017

Old buildings but pretty modern on the inside. Comfortable and spacious rooms with the bathroom recently renovated. Wifi a little slow but very friendly staff and good food in the restaurant. Would recommend for a short stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello JZX91 Thank you so much for choosing to stay with us and thank you for your kind recommendation to future like-minded travellers. We wish you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Nice place."

4
08/10/2017

Nice room with facilities. Very easy to find on the main road into town, stayed in the block overlooking the road with no noise problems. Helpful staff, comfy bed and ideal spot in between Cervantes and Kalbarri.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 63kevin1951 Thank you so much for choosing to stay with us in Geraldton and we are so pleased that you enjoyed your stay. We wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Cockroaches"

2
08/10/2017

Definitely not a 4 star hotel. Cockroaches were crawled out of the a/c unit and behind the tv and very poor pressure in the shower head. Had trouble with the tv connection. Continental breakfast was blah, but otherwise room was tidy, good location, clean sheets and nice minibar selection.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello christyyyyy It was a shock to read your review - this is the first mention we have had of a cockroach concern. This is being immediately and completely investigated. We sincerely apologise - it seems you did not have a great experience on your visit. We appreciate your feedback so we can address these issues. We wish you safe and happy travels ahead. Kindest regards from the management and staff at Best Western Hospitality Inn Geraldon

"Our first official stop driving around Oz from Busselton Western Australia"

5
03/10/2017

This is our 8th stay here as we used to come to Geraldton regularly when my daughter and her husband and family lived here. Everytime the staff have been extremely attentive and pleasant. I cannot fault the rooms, the shower was always hot and the bed always comfortable. The food in the restaurant was delicious. If up this way again, would definately book.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Spoons187 Wow! We love our return guests - thank you very much for your loyalty, and for sharing your positive experience with us and the wider TripAdvisor community. We sincerely appreciate your kind words and recommendations. We do hope to welcome you back next time you are in town. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Swad"

1
02/10/2017

Just booked, got to the room and the key didn't work. My husband had to walk back over to get that working. Then we just get our stuff inside and the door closed and I said to my husband that I can smell smoke and he opens the door and there is this person sitting out the front door smoking. He asked them to move and of course they didn't like that.. then and hour later we just got everything sorted out because I am not a well person and we smell the smoke again which, all it is doing is making me sicker, I rang receptionist to inform her of this and all she could say that they can do that, I informed her that I was unwell and and with all my medical problems I was unable to move rooms like she suggested. I don't know why we had to move, once again I rented and non smoking room and every time someone lights up out side my room Is getting full of there smoke...just wondering want the law is on people smoking out side doors of motel rooms...

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Kaylene s We were so disappointed to learn that your stay with us was marred by one inconsiderate guest. We are sorry that you are unwell and that you were unable to move rooms which would surely have rectified the situation - smoking in open spaces is a very tough and delicate area to police as you would understand. Thank you for choosing to stay with us and we do wish you improved health. Kindest regards from the management and staff at Best Western Hospitality Inn Geraldton

"Genuine service"

5
28/09/2017

I stayed here for five nights during a business trip, and honestly couldn't fault it. The rooms are well equipped and nicely furnished. The restaurant is very nice and has a very tasty menu. But the thing that really makes this place is the service. Over the course of my stay, I dealt with several reception staff, wait staff, cleaners, and kitchen staff – and every single one them was a charm. They're all super helpful and willing to accommodate you in any way they can. But the thing I love is that they're really genuine people. It's not the kind of forced politeness that passes for service in so many places – this is the result of people who love what they do. You can't teach what this group of staff delivers. You have it, or you don't; and these guys have it in spades. Hats off to whoever handles their recruiting. I'm genuinely looking forward to my next stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear TokenGesture We were overwhelmed by your wonderful review! We are so delighted that you shared your kind and positive review with us as the team are a fantastic crew and they are deservedly proud to note that they have been recognised for their consistent dedication to ensuring our guests have an amazing stay. Thank you so much for staying with us and we wish you safe and happy travels ahead. See you next visit! Best regards from the entire team at Best Western Hospitality inn Geraldton

"Nice place to stay"

4
26/09/2017

The room was comfortable, the bed was great, the shower was good and hot. Plenty of hot water for a good long shower. The food in the restaurant was great. The staff were extremely friendly and helpful. First time to stay in Geraldton and if we go back, will surely stay here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Darryl K We are so pleased you enjoyed your stay with us in Geraldton, and it is great to hear that you are happy to stay with us again in the future. Thank you for your feedback and we wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Always a good spot"

4
13/09/2017

I make a beeline here every time I am in Geraldton. Clean rooms, heating, ample lighting, two tables for work, power points, stocked minibar and great room service! Only real niggle tends to be basic toiletries. Parking is right outside your room. I do recommend the restaurant here, the food is quite good and service is prompt. Always recommended.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Silvia K Thanks so much for staying with us each time you visit Geraldton - we are always honoured to welcome our regular return guests. We are delighted that you enjoy our facilities and the Emerald Room restaurant. We sincerely appreciate your feedback! Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Comfortable visit "

4
06/09/2017

Easy stopover heading north. Clean comfy room with a good restaurant. Friendly staff. Food slightly pricy for the accommodation style and didn't need to be so fancy with the menu. Sometimes more is less.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi first-class-no1 We are delighted that you chose to stay with us here in Geraldton, and at our Carnarvon property too! Thank you for your feedback for both our Best Western Hospitality Inn locations on the road-tip north. We wish you a safe and happy adventure. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Average standard of Motel"

3
06/09/2017

Typical standard of Motel room, dated and noisy from the road traffic. Room service meal terrible. Eye fillet steak tough despite asking for medium, vegetables barely cooked and all cold. Check in staff friendly. Glad we aren't staying here on our way back to Perth.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Geraldton, responded to this review
Dear soniahcks Oh dear - it appears we have missed the mark here - we are so sorry that we did not meet your expectations - it is disappointing for us as we usually get positive and happy reviews. Your feedback has been passed to the relevant departments to address. We do hope you have a pleasant and safe road-trip ahead. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"A great stop over"

4
01/09/2017

After a drive from Mandurah, we stopped off here. A motel set up, with great staff. Easily accessible for the main road, with plenty of parking. Staff absolutely great. Rooms are clean, comfortable and well provisioned. Showers pin you to the wall! Very refreshing after a long drive. we ate in town, so can't comment on the evening meal, but breakfast was more than enough. Wifi worked great, just to tell the kids how much we were missing them (?!?!). All in all, a good place to stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear ENB346 We are so pleased that you enjoyed your stop over with us on your recent road trip. Your review was a pleasure for the entire team to read. Thank you for sharing your positive experience on TripAdivsor - we hoe to see you on the way back? Thank you for choosing to stay with us! Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Ahhh the only place to stay"

5
14/08/2017

Once again a fabulous stay here, the service was outstanding, the room was supreme with all my needs , great shower, great bed ahhhh so relaxing, great food, great room service, great receptionist so friendly and polite, remembers who you are ! Just fabulous !

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Mark C Such a delightful and happy review! Thank you so much Mark C for your support of our hotel and for your kind words. It is always a pleasure to welcome back our return guests and we sincerely appreciate you sharing your feedback with us and the TripAdvisor community. We look forward to welcoming you back soon. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Good Location"

5
13/08/2017

Rooms are neat and comfortable with a well stocked minibar and a good selection of TV channels for kicking back. They also have a remote controlled split system to ensure a comfortable room temperature whatever the weather outside. Parking is right outside the front door and the complimentary continental breakfast offered between 7 and 9 am at the dining room is outstanding and in generous buffet style. The location of the motel itself is excellent given its not far from the main strip and is also close to the intersection of the two main highways that cross town. So a good launching pad for whatever direction you want to head off in. An easy place to stay

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear neilscotney We were so pleased to read your positive and comprehensive review! It is great that you enjoyed your accommodation and the great on-site restaurant offerings. Thank you very much for choosing to stay with us and we do hope to welcome you back in the future. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Love the breakfast"

4
08/08/2017

Stayed one night as a stopover before returning to Perth. Motel layout,rather dated but clean.Motel had a nice restaurant,staff very pleasant. Pool looked inviting but to cold to swim, clean and reasonable size. The inclusion of a continental breakfast made the stay worthwhile fresh fruit ,cereal ,pancakes and toast.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Kim H Thank you very much for choosing to stay with us on your drive back to Perth. It is great to hear that you enjoyed our restaurant and our comfortable accommodation too. We do hope to welcome you back next time your are passing through. Kindest regards from the management and staff at Best Western Hospitality Inn Geraldton

"Review was done at the request of Best Western"

4
07/08/2017

The motel was very comfortable. Attendance was quick and helpful and cost was moderate. Would recommend to others as a good place to stay if in Geraldton and requiring accommodation at a moderate cost and enjoyable stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear maxg773 Thank you very much for choosing to stay with us and thank you for taking the time to share your experience with us and like-minded TripAdvisor members, It is great to hear that you enjoyed your stay and found us good value for money. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Good value, comfortable and well positioned"

4
31/07/2017

My wife and I stayed at the Best Western when in Geraldton for a weekend sporting event, arriving Friday and departing Monday. The hotel was not overly busy, and the young lady who assisted us with check-in was very courteous and efficient.The rooms are nicely fitted out, being functional but still pleasant. The beds were comfortable and the carpets quite fresh. There was plenty of spare bedding in the cupboard, though the room was quite warm enough so we didn't need it. There is a good sized television with the Fox cable service available, and the free wifi worked well. The hotel location was good for us - it's about 1 km from the city centre - and there are convenience stores close at hand.The included continental breakfast was satisfactory, though coffee machine's offering wasn't drinkable and we took our own coffee for breakfast.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello BradWPerth Thank you very much for choosing to stay with us whilst in town. We are delighted that you found our rooms to be comfortable and that you enjoyed our friendly customer care. We do hope to welcome you back the next time you are in Geraldton. Thank you also for taking the time to review our motel. Kindest regards from the entire team at Best Western Hospitality Inn Geraldton

"Excellent value"

5
24/07/2017

Stayed just one night on our return from Exmouth. Had 2 rooms as I was travelling with my husband and our son and his family. Best Western offered a great deal for seniors including free Foxtel and continental breakfast for all. Great breakfast including a pancake maker which the children loved and cold meats and cheese. Well presented and plenty of choices. Beds very comfortable and shower pressure strong.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Anita H We were delighted to read your kind 5 bubble review! It is fantastic that you stayed with us on your way south, and we are pleased that you found our hotel to be great value. Yes, the pancake machine is a favourite for our guests - young and old alike. We do hope to welcome you back in the future. Kindest regards from the team at Best Western Hospitality Inn Geraldton

"Perfect"

4
20/07/2017

We only stayed for one night, but really enjoyed it and will be back. The staff were fantastic, very friendly and helpful. The room was nice, very clean, had everything we needed. Breakfast was included in the price which was great. We loved it,our 5 and 8 year old loved it. We'll be back!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear svsholiday We are delighted that you enjoyed staying with us and thank you very much for your kind review. We are also pleased to hear that you will return to stay with us in the future. We look forward to welcoming your family back soon. Kind regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Good Value"

4
16/07/2017

This is my second time staying here for work...was pleasantly surprised to find breakfast included in the price. A boom especially when starting the day way earlier than the dining room is open for breakfast. Room that I was in had been refurbished, clean and well looked after. The bed was exceptional....had a good night sleep each night. Very quiet. Food was good...though I did dine in my room. A couple of times the food arrived not as hot as I would have wished....but the overall presentation was excellent.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear MaryScutt We are always delighted to hear from our return guests - thank you so much for choosing to stay with us and for taking the time to share your positive experiences. We look forward to welcoming you back next time you are in town. Best regards from the management and staff at Best Western Hospitality Geraldton

"Good value, great service"

5
11/07/2017

Great place to stay for a weekend away. Perfect location. Large, clean rooms that are well appointed. I highly recommend the apartment on the southern side of the complex. It's huge with lots of light and very quiet. The staff work hard to make your stay as good as possible. Wifi works well. Ample parking. Very competitive pricing.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Sara B It was a pleasure to host you on your weekend away! Thank you for choosing to stay with us and thank you also for your kind feedback. We are delighted with your 5 bubble review and pleased that you found us to be good value for money. We do hope to welcome you back again in the future and we wish you happy travels ahead. Best regards from the entire team at Best Western Hospitality Inn Geraldton

"Great Place to stay"

4
08/07/2017

Easy to find and within close proximity to what Geraldton has to offer. Priced reasonably and facilities very clean with very helpful staff. Bed was great and everything at your fingertips. Plenty of parking with the meals of very good quality

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Bill A Thank you so much for your kind review. We also thank you for choosing to stay with us whilst in Geraldton. We do hope to welcome you back in the future. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Handy location"

4
01/07/2017

Stayed here overnight. Good location with a short drive into town. The room was clean and tidy and the bed was comfortable although the furnishings are starting to show their age. We had dinner in the restaurant which was very good. A reasonable menu to choose from and the wait not too long. The complimentary continental breakfast had a good choice to pick from. All the staff that we met were very friendly and cheerful. All in all a good 3 1/2* motel.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear bm6233 Thanks so much for choosing to stay with us on your travels. We are very pleased that you enjoyed our clean and comfortable accommodations and that you kindly noted our friendly and happy staff - a great asset for us. Thank you also for your positive comments regarding our restaurant. We sincerely appreciate your feedback, We do hope to welcome you back next time you are in town. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"A typical Best Western"

3
24/06/2017

The accommodation is OK, what you expect from a BW, clean tidy, but showing its age. We ate at the restaurant twice, both left a fair bit to be desired. Despite having a booking for a large group, they did not have quite a few dishes and the wine that we were drinking. The meals were severed in an adhoc manner, such that those served first, despite waiting quite a while for others to be served, had finished their meals by the time later ones had received their meal. The 'sticky date pudding served the second evening was half the size, of the exact same dish served the prior evening.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear CocoTampa123 We thank you for choosing to stay and dine with us whilst in town. We were disappointed that your dining experiences were certainly not our usually excellent standard. Recently we experienced some staff changes have a brand new wonderful Head Chef commencing this week, and we are very much looking forward to her new menu and her vast experience to ensure that all or our guests receive an amazing dining experience. Sincere apologies. We do hope to welcome you back next time so we can demonstrate our high quality. Best regards from the management and staff at the Best Western Hospitality Inn

"Friendly staff are a real asset here "

5
03/05/2017

Stopped at BW Gero on the way back to Perth from a northern trip. The check in was quick and friendly by Alex. The room was spotlessly clean and roomy enough. The hot shower was welcome after 7 days in the wilderness. We had both dinner and breakfast in the restaurant and it was as delicious. The staff at this motel were efficient and friendly - every single person we came into contact with including check-in and check-out staff, wait staff and cleaners. Well done!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 2011Marg It was such a delight for the entire staff to read your kind review. Thank you so much for highlighting our customer care from our housekeeping and reception team to our kitchen crew. We are so pleased that you enjoyed your stay with us. Thank you for sharing! Kindest regards from the smiling team at Best Western Hospitality Inn Geraldton

"Just right"

4
28/04/2017

Hotels are all about value for money whether cheap or expensive and this one delivers on everything. It was a stopover from Coral Bay to Perth so we just wanted a nice clean place for the night. Check in was quick and pleasant, very friendly staff. Hotel is Motel style so you can park in front of your room. Room was spacious and comfortable with everything you need. The check out was equally pleasant and quick. My only suggestion would be to put a real mixer/thermostatic tap in the shower as the system in place is maybe cheap but not easy to use. Apart from that great value for money

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Lonestarbc It was such a pleasure to read your kind and positive review - we very much appreciate you taking the time to share your experience with us and our TripAdvisor friends. Thank you for highlighting our comfortable and spacious rooms and also our friendly team. Thank you for your feedback in relation to the shower system which is under consideration for future renovations. We do hope to welcome you back again in the future. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Always a good stay"

4
24/04/2017

Last minute decision to stay in Geraldton on a driving holiday north over Easter and called on the off chance of a room and were happily surprised with what we got .. bed was super comfortable and shower just right ..

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Shemar68 It is always a pleasure to receive a kind review - we are delighted that you chose to stay with us over Easter and so pleased that you enjoyed your stay. We do hope to welcome you back again. Thank you for sharing. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Normally good"

3
21/04/2017

Stayed here many times but this last one wasn't good. Got upgraded but as far as I was concerned it was a downgrade, the self contained unit was old and musty smelling and the highway was right outside. Wasn't impressed.

"Good place to rest overnight during trip up north"

4
16/04/2017

Stayed in a family room (#15). Not massive room but adequate for family of 4. Bathroom modern & good shower. Hotel had free wifi & free breakfast included in our rate. Pool area was ok, too cold for me but my son enjoyed it but it's very much in the car park. On our way back we couldn't get booked in here so stayed at the Ibis, wow that was a disappointment compared to here. I'd stay here again, close to the town & no road noise issues.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Milo&Jake We were delighted to read your kind review - we only wish we could have accommodated you the second time around! It is fantastic that you enjoyed our complimentary breakfast and that your son enjoyed the pool. We do hope to welcome you back in the future - be sure to book early! Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Complements to the Chef"

4
11/04/2017

My husband and I had dinner at the Emerald Room. We ordered the Pork Medallion. It came on a bed of mashed pumpkin. I asked for Salad insread annd it was no trouble to accommodate my request. Hubby and i were impressed. Such good presentation and a tasty meal.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear glendap742 It is always a pleasure to receive positive reviews of our on-site "Emerald Room" restaurant. We strive to ensure our guests are looked after in our accommodation and our dining facility. Thank you for choosing to dine with us and we very much appreciate you sharing your experience with us and the wider TripAdvisor community. Kindest regards from the Head Chef, our kitchen team and all the staff at the Best Western Hospitality Inn Geraldton

"Thanks for a great stay"

4
26/03/2017

Just a big Thanks to the staff of the Best Western in Geraldton for their patience on my recent visit. Doing my usual " muck-ups" eg leaving key in room, using all the milk etc...were handled and dealt with in a very friendly and amiable manner, which is much appreciated. And once again, the meals in the Restaurant are excellent. Great range to choose from off the menu and more importantly, delicious. So thanks again Best Western..

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Steve R It was our pleasure to look after you and we thank you so very much for taking the time to share your experience with us and like-minded travellers. We are delighted that you enjoyed the friendly staff and the great meals in the Emerald Room Restaurant. We look forward to welcoming you back in the future and we wish you happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Very pleasant"

5
22/03/2017

Just a one nighter after an Abrolhos Island cruise. Hotel was comfortable and clean with everything you would need for an extended stay. Staff friendly, helpful and professional.The on site restaurant was very very good indeed. Would stay again.

Amanda H, Sales & Markerting Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Intangible_1 Thank you so much for choosing to stay with us on your way back from your Abrolhos adventure. We are so pleased that you enjoyed your stay with us and we sincerely appreciate you taking the time to share your positive experience. We look forward to welcoming you back if you find yourself in the area in the future. We wish you happy travels ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Geraldton

"Good property"

4
12/03/2017

Best Western has won my vote with consistency of rooms and good quality properties. Stayed at another Motel in Geraldton a few days earlier and this left if for dead with high quality service, good quiet rooms and great included continental breakfast. If all Best Western are of this standard then they are the way to go in future.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Geraldton, responded to this review
Dear Witterz It was a pleasure to read your kind review - both here and at our sister property (Best Western Hospitality Inn Carnarvon). We sincerely appreciate that you chose "Best Western" where you could and that you enjoyed the experience. We strive to ensure quality service and product throughout. Thanks again for choosing to stay and dine with us and we do hope to see you at more of our locations in the future. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Disappointed "

2
05/03/2017

Hot water was warm at best. Room service menu had little variety ( all meat, which I don't eat) Would have been nice to have a microwave (so I could heat the babies bottles) although the staff were lovely, I Definitely won't be back...

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Leanne G We are sorry to hear that we did not meet your expectations and that you did not fully enjoy your stay with us. Your feedback is being reviewed by management to see how we can improve our room service menu and check our hot water system to ensure that we provide the very best to our valued guests. Thank you for choosing to stay with us on this occasion. We wish you safe and happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality inn Geraldton

"Rescued a spaced out Granny!"

5
13/11/2016

Not exactly a review - more a HUGE thanks to wonderful reception staff who rescued a silly Englishwoman who thought it was a good idea to walk to Geraldton from Wandina in a temperature of 41C. I just managed to stagger into reception and they gave me air con, water and salt . Thanks a million Best Western. You deserve several stars!!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Reiver44 It was a delight to receive your kind words of thanks, and of course we are very pleased we could assist you! That heat is too much for anyone - we agree! We do trust you are 100% now, and taking care of yourself. Thank you for sharing your experience with the TripAdvisor community. We are happy to help at any time. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Great Value"

4
08/11/2016

Very friendly staff, nice comfortable and clean rooms. Good meal or dinner and the included continental breakfast was very good. We stayed one night as we were travelling from NW Cape to Perth and were very pleased with this place.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Rudi O We were delighted to read your review and we sincerely appreciate you highlighting our excellent value for money along with our cleanliness and friendliness. Thank you for choosing to stay with s in your travels and we are pleased that we have left you with some positive memories of this part of your large journey. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Relaxing overnight stay"

4
17/10/2016

Nice hotel, very clean with friendly staff. Great breakfast. Very good location, right on the connecting routes. Rooms are spacious. The staff were very friendly and helpful. Will recommend the breakfast.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Johan H It was a pleasure to read your positive review of our motel. We very much appreciate your kind words and for sharing your relaxing experience with us and other TripAdvisor members. Thank you for staying with us whilst in Geraldton. Kindest regards from the entire team at the Best Western Hospitality Inn Geraldton

"Great stop over"

4
17/10/2016

Stayed here overnight on our way to Shark Bay. The room was spotless and very comfortable. Very handy for the restaurant where had our evening meal. The service was good and the meal was simply excellent. Compliments to the chef and all involved. We have stayed here before and have always found it a great place to stay. No hesitation in recommending it to friends and family.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Linda W It is always a pleasure to read a review that recommends our motel to their friends and family. Probably the best accolade we can get! We very much appreciate your kind words in your review, and thank you for highlighting our friendly team and the delicious cuisine in our Emerald Room Restaurant. We are delighted that you enjoyed your stay with us and we wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Everything you need"

4
16/10/2016

My mother and I stayed for 2 nights in an apartment suite (2 bedrooms). Easily located as you enter town, the suite was clean and well appointed. Comfortable beds, good water pressure in shower and free wifi. Continental breakfast in the dining room was plenty for us. Room service was also good, with a steak cooked perfectly, arriving in good time and hot. Even though located on the main road into town, absolutely no traffic nose to speak of when inside. An outdoor setting to be able to sit outside and enjoy the lovely evenings we had would have been nice (although being open to the main road I realize this may be an issue with them "disappearing"!). I also had to move the lamp from the lounge into the second bedroom as there was no bedside lamp. All in all, a comfortable stay for a couple of nights.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Gemma D Thank you so much for choosing toe stay with us in your travels. It was fantastic to read your review and learn that you enjoyed the cleanliness and comfort that we are renowned for and that you enjoyed a comfortable stay. Thank you for highlighting our meals at the Emerald Room Restaurant too. We are pleased you enjoyed the room service as well. Thanks again, and we wish you safe and happy travels to follow. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Great value, Terrific staff"

5
15/10/2016

After being booked in for emergency surgery we need a place to stay urgently and close to the hospital, the staff could not have been more helpful and allocated a large room with a very comfy queen bed, found extra pillows as my husband had to sleep upright, allowed us to extend day by day as we needed it. Fresh milk daily, free wifi, room service was great - highly recommend the crispy salmon- would definatly stay again and recommend

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello bandicoot11 It was our pleasure to ensure a comfortable and welcoming stay for you and your husband during this time. We do hope that your husband is on the mend, and we sincerely appreciate you taking the time to share your experience in a positive way despite the unfortunate circumstances. Thank you so much for your kind words. We sincerely appreciate your review, and we wish you health and happiness ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Geraldton

"Excellent Value"

4
03/10/2016

My husband, 15yo daughter and I stayed for two nights from September 30th: the room was spacious, clean and the beds were comfortable. The Inn was busy but noise was not an issue. The complimentary breakfast was a great bonus and like a big kid I had fun using the automated pancake machine. The best quality about this accomodation was the staff, all helpful and friendly. Would stay here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 1964dme We were delighted to read your kind review of our motel, and we thank you all for choosing to stay with us whilst in Geraldton. We are very pleased to learn that you enjoyed the cleanliness and friendliness that we are renowned for. Yes, the pancake machine is a big hit with everyone - so pleased you enjoyed it! Best regards from the team at the Best Western Hospitality Inn Geraldton

"A good break from city living"

4
27/09/2016

my wife and I try to get away for small trips and we find Best Western hotels a very good guaranteed chain of hotels, they are easy and efficient to book on line, and staff are always very helpful and cheerful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear stuart c Thank you for choosing to stay with us for your recent short break. We are so pleased you enjoyed the quality and consistency offered by the Best Western global brand, and we thank you for sharing your thoughts with like-minded travellers. We wish you happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Lived up to it's reputation"

4
26/09/2016

We stayed at Best Western Geraldton on the recent long weekend, 25 Sept 2016 and found it to be as others have said. Room was spacious and modern, parking right at front door and staff helpful. My husband has a C-pak machine and it was quite tricky to plug in under the bedside table but staff advised next day that had I enquired I could have had an extension cord from the office. Only criticism is the toilet cubicle is very narrow so if you are of larger proportions you could find it difficult and while the bathroom layout in general was a very practical design, the water saving shower head is not the most pleasant. It is on the highway but noise was not a problem at all.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Ivy M Thank you so much for choosing to stay with us over the long weekend break. It is great to hear that you enjoyed our spacious accommodation and convenient parking facilities. Thank you for all of your feedback which is very much appreciated. We do hope to welcome you back on a future occasion and wish you fun and happy getaways ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Best Western - Best Motel"

4
26/09/2016

Easy to find, close to all amenities in the Geraldton CBD, great staff and in all a great place to stay. Why go past, make a booking, stay a while. Very relaxing after a long drive from either North or South.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Peter S Thank you so much for your kind review - we are pleased that you enjoyed your stopover with us and we sincerely appreciate you sharing your positive thoughts with like-minded travellers. We do hope to welcome you back soon. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Best Hotel in Geraldton"

5
25/09/2016

I travel up to Geraldton every two months and I stay at the Best Western. Nice a quiet, close to all major shops etc. The rooms are clean and comfortable, good food and friendly service. Continental breakfast is included in the room. I would recommend the Best Western as a first choice when staying Geraldton.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Sean H We truly love a 5 Bubble review and we were delighted with your "Best Hotel In Geraldton" review title! Thank you - you have made our day! We are so pleased you enjoyed your stay and that you are happy to recommend our hotel as a "first choice" to the TripAdvisor community. Thanks again. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Comfortable room, shocking service in dining room"

3
24/09/2016

Party of 9 pre booked for dinner at 6 pm, on arrival no-one else in dining room, order taken after 10 minutes, entree grudging served 55 minutes later, main course 35 minutes after that (several dinners were luke warm at best), and dessert arrived after we had been in restaurant more than 2 hours. All three courses were ordered at start of meal. We saw other patrons being turned away shortly after our arrival and being told to return 2 hours later - wisely they chose to eat elsewhere. Groups of 2 or 3 diners arrived after us, were served and completed meal before our main course was supplied. Complaints were met with indifference or excuses that people wanting room service had to be serviced.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear VamarievH It was disappointing to read your review with respect to your dining experience. It is clear that you did not get to enjoy our usually excellent levels of customer service and efficient timings which is very concerning. We are deeply sorry for the delays in service and the meal temperature concerns. Our entire kitchen and service team has been addressed regarding the evening you dined with us in order to determine what was behind the timing and service concerns. Again, we are very sorry and we appreciate your feedback. We do hope to get a future opportunity to demonstrate our usual customer care. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Clean and Quiet"

3
19/09/2016

Decent room with ok bed and Foxtel. Mini bar well stocked. Bathroom was recently renovated but like many hotels now has a water restrictive shower head meaning a weak shower. Near the main north south road but a drive required to go into town. Only disadvantage was the restaurant opens at 0700 meaning the business travellers who work or are visiting industrial sites have already left for the day.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Nick G Thank you for choosing to stay with us whilst in Geraldton. We sincerely appreciate your feedback. We apologise that the restaurant was not open early enough for your needs, but please note that we are always happy to provide a breakfast pack and toaster for your room the night before. Thanks again, and we do hope to see you again in the future. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Usual Best Western standard"

4
14/09/2016

We spent one night here. Comfortable bed; quiet; very good choice of continental breakfast provided in dining room. Car washing bay and free guest laundry which always appeals to the traveller. Clean. Pleasant staff. Would recommend.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Geraldton, responded to this review
Dear DiR46 We are so pleased that you enjoyed your stay and we thank you for your kind review. We sincerely appreciate your recommendation of our motel to like-minded TripAdvisor members. Wishing you safe and happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Business Stay"

4
08/09/2016

I stay at the Best Western in Geraldton on all my Trips up North, usually 4 times a year, I have always found it to be Clean and Comfortable and works for me in that sense. The Restaurant always has a good selection for Breakfast and Dinner.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Peter M It is always a pleasure to hear from a regular corporate guest and we thank you very much for your custom. Thank you for your kind words regarding our clean and comfortable rooms and our on-site restaurant. We look forward to welcoming you back on your next visit. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Great for the Price"

4
02/09/2016

Recommended by a friend, I booked one night in a queen+single room. Price was very reasonable. Rooms are older in style but beds are comfortable, all the expected amenities are present and the rooms clearly receive a very good cleaning because there is very little visible wear. Continental breakfast was included in my room but check your booking. Was quite good and there were newspapers on hand which is always nice. Pool was empty and undergoing maintenance at the time, although it was too cold to want to swim anyway. Would definitely come again. Easily found by car and exactly what I wanted at a price I was very happy with.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear nooblol We are so pleased that you chose to stay with us on your friends recommendation - and we are delighted that we met your expectations and that you enjoyed the clean and comfortable accommodation and amenities. Thank you for sharing your positive experience with like-minded TripAdvisor members, and thank you for your own recommendation! Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Comfortable Clean"

4
01/09/2016

the room was older motel style. the maintenance had been happening over time. at the time of our visits (2) in august they where doing a lot of work on the pool. we where able to park at the door which makes it very convenient. nothing was any trouble for staff at this property

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear DavidnJoy Thank you so much for your kind words regarding our accommodation and our friendly staff. Thank you also for choosing to stay with us on separate occasions. We do expect our pool to be sparkling very soon! Thank you for your patience in this regard. We wish you safe and happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Clean, fresh, good value for money."

4
23/08/2016

Good set up, very comfortable bed, good shower, towels etc. Fridge with freezer to put our water bottles in, most necessary when travelling into the outback! Lovely breakfast set up and good food. Helpful staff.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 1CHR2015 Thank you very much for choosing to stay with us during your outback adventure. We very much appreciate your kind feedback, and trust that you have wonderful experiences to follow in your journey. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Pleasantly surprised"

4
15/08/2016

Stayed here twice in the past month or so and was pleasantly surprised. Rooms are very clean and comfortable and fairly modern in a great location. The service was excellent on both occasions, meals and room service very quick and the food was tasty although just a bit overpriced. The pool was closed for renovations but it didn't matter as not warm enough to swim. Quiet, walking distance to town centre (5mins) and across the road from hospital, 15mins to the airport. All in all - value for money.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear EmCee14 We love to hear great feedback from return guests! Thank you for choosing to stay with us on both occasions and thank you for your kind words regarding our clean and comfortable accommodation. We are pleased that you enjoyed our quality customer service and that you found our motel good value for money. Thanks again. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Clean and Tidy"

4
14/08/2016

If you are after reasonably priced accommodation that is clean and comfortable you won't go wrong here. Rooms are not fancy but provide everything you need. The restaurant serves a good selection of tasty food. Staff were all very polite and helpful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Michelle B We sincerely appreciate you choosing to stay with us whilst in town, and for sharing your positive experience with us and other TripAdvisor friends. We wish you safe and happy travels to follow. Kind regards from the team at the Best Western Hospitality Inn Geraldton

"Staff make all the difference"

4
30/07/2016

Small sites but then most are these days. Ground staff great and wI'll assist by backing you on three site with simple clear instructions. Jason even did a running repair for us, we'll done Jas. If you are a lane bowler then book for at least a week as comps are organised weekly right on site. Spud and filling for ten bucks twice a week slowly roasted beef with gravy a roll and potato and slaw 10 DOLLAR. WOW. Line dancing occurs one night during the week. All facilities are clean and up to date. The most expensive park in town by a couple of dollares or so,but it is the best .

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear dolores473 We love the 5 bubble rating - but sadly it seems this one does not belong to us...we are pleased you enjoyed your stay in Geraldton but we cannot take the credit for this one! It looks like you have reviewed a wonderful holiday park - and enjoyed the experience! Any time you need a hotel room when in town, feel free to pop in...we can't guarantee a $10 dinner or a Line Dancing night, but we will certainly offer cleanliness and friendly hospitality! Best regards from the team at the Best Western Hospitality Inn Geraldton

"Not bad"

3
28/07/2016

I stayed here for one night. It's not too bad, I wouldn't recommend it for long stays, but if all you're doing is passing through its ok. Breakfast was of good standard and the kids liked the pancake machine.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear ribm7727 Thank you for choosing to stay with us whilst on your way through town. We are please you enjoyed your breakfast and that the kids enjoyed the ever-popular pancake machine. We appreciate you taking the time to provide your feedback and we wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Standard motel"

3
27/07/2016

No surprises here, room almost identical to the Carnarvon location. Except for the same price there was no complimentary continental breakfast. WiFi was limited to two devices. Room was clean, AC and heat worked well, cable package was good too. Our room at the back (25) was quiet. Just fine to crash for a night.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear The M It is great that you chose to stay with us in both our Geraldton and Carnarvon locations - we sincerely appreciate your custom. It is good to hear that you enjoyed the complimentary wifi and our cleanliness and facilities. We wish you safe and happy travels to follow. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Comfortable but a bit noisy stay"

4
25/07/2016

Have stayed at this establishment on several occasions, but this last stay just seemed to be a bit noisier than those in the past. Don't get me wrong, the rooms are clean and everything works, but the nights and mornings can become quite hectic with the coming and goings of a lot of workers. As usual, the food was great and the staff very pleasant and helpful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Steve R We love to hear from our regular guests - and we would also like to thank you for your on-going support of our motel. We are pleased that you enjoy our cleanliness, our excellent restaurant and our facilities - it is such a shame that some noisy guests made your stay less than ideal. If you ever have serious noise issues, do not hesitate to contact our manager who will be happy to assist to ensure you , and other guest enjoy their stay with us. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Great service and well priced"

5
23/07/2016

After an 8 hour drive down we needed somewhere to stay and had stayed here before so thought we'd give it another try. Kelly at the front desk was very welcoming and more than helpful whenever we needed anything or called for room service.the rooms are quite modern and tidy as well. The pool is currently under renovation which didn't matter much being that it's in the middle of winter at the moment. All in all, nothing bad to say and would highly recommend!

"Great service and Affordable"

5
19/07/2016

I have stayed at the Best Western each time I have come to Geraldton on business. Each time I have experienced great service from the front desk, resteraunt and house keeping staff. The Inn is older on the outside but they have refurbished the rooms giving them a nice modern feel. Great Service ?? Cleanliness ?? Price?? Photos are of the 2 bedroom apartment , refurbished and well presented

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear CitymeetstheSea It was a pleasure to read your kind review and we are delighted that you choose to stay with us each time you come to town. Thank you for highlighting our great customer service, attention to cleanliness and our value for money. We look forward to welcome you back nest time you are in town. Best regards from the team at the Best Western Hospitality Inn Geraldton

"A good stay"

4
17/07/2016

We were very happy with the Best Westerns in both Geraldton and Carnarvon. both properties were clean and friendly and did little extra things like wash your windscreens in the morning. The breakfasts included were good value.

Amanda H, Sales & Marekting Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Martin B Thank you for your support of both of our Coral Coast locations. We very much appreciate that you have taken the time to review our properties and we are pleased you enjoyed your stays with us. We wish you safe and happy travels ahead. Kind regards from the teams at the Best Western Hospitality Inns in Geraldton & Carnarvon

"Stopover on way from Carnarvan"

4
14/07/2016

Excellent service from the front desk . Checked in Monday night with the family. The restaurant food is great and the pancake making machine is a winner with kids! The rooms were clean , spacious and comfortable. Great for an overnight stopover

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Natalie U We are delighted that you enjoyed your stay with us and we thank you for choosing to stay with us whilst in town. Yes, the pancake machine is a big hit with our guests - both big and little kids too! Thank you for your positive review and we do hope to welcome you back in the future. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Mr"

5
11/07/2016

The room is clean and comfort. The food at the restaurant in the hotel is excellent the waitress also friendly and professional. The hotel also have the car wash bay. Wi fi is free. We are happy and the price also reasonable.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Siaw Sia N We sincerely appreciate your kind words and we are delighted that you found our property to be good value and of a high standard. Our restaurant is renowned around town for great cuisine and friendly service - thank you for highlighting your positive experience on TripAdvisor. We wish you safe and happy travels ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Geraldton

"Large and clean, basic rooms"

4
11/07/2016

We spent two nights here, on the way to and from Perth on a road trip up the coast. The room we stayed in both times was large and comfortable. The hotel is obviously older but well-kept and clean. We slept especially well the first night. The second visit we were between two rooms of pretty loud folks and unfortunately we could hear them until rather late at night. But with ear plugs it wasn't so bad. The room has all the amenities you need--fridge and TV and coffee and tea. The wifi also works well. The staff at check in was pleasant and friendly. The location is convenient--right off the highway and a short drive to 'downtown.' This hotel was great if you don't need anything fancy and we were happy to have stayed there twice.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Rachel S It is always a pleasure to read a positive review from a return guest - thank you for choosing to stay with us on both occasions and for sharing your experience with like-minded travellers. We are pleased to hear that you enjoyed our friendliness and cleanliness and that you found our amenities and location to your liking. It is always such a shame when there are noisy guests in adjacent rooms - we are sorry to hear that you were exposed to that and we would definitely have assisted if need be. Wishing you wonderful and safe road-trip. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Ok if you are just passing through"

3
08/07/2016

Stayed one night here on our way to Monkey Mia. The room is clean. Bathrooms were clean. Wifi was good. I would not eat here though only because its expensive. Luckily the town is just 5 minutes away.There are many choices by the waterfront. Its okay for just sleeping one night.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Sujatha B Thank you for choosing to stay with us whilst passing through Geraldton. We are pleased you enjoyed our cleanliness and free wifi - two highly important items for todays modern traveller. We wish you wonderful experiences ahead and trust you will enjoy the Coral Coast region. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Our Motel of choice in Geraldton"

5
08/07/2016

We have stayed here several times now, and will stay here again next time we're in town. The rooms are spacious and clean, the bed and pillows comfortable with a good size TV you can watch while laying in bed. This is a must for us. The on site Restaurant is excellent, so we have breakfast there and sometimes an evening meal too. There is a nice pool for the hot weather. You do need a car to get to the centre of town, although it is only a short drive. Will stay here again

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello lyntraveller50 It is always an honour to receive a five star bubble rating on TripAdvisor, made even more special to us that you are a valued repeat guest. We very much appreciate your positive feedback, and we are delighted that you not only enjoy our accommodation but that you also enjoy our delicious meals at the locally renowned Emerald Room Restaurant. Thank you so much for your on-going loyalty and we look forward to welcoming you back on your next visit to town. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Comfy"

4
28/06/2016

Check in was quick and easy staff were friendly and helpful. Room was clean with plenty of space. Bed was very comfortable room itself was what you would expect for a country motel.free wifi shops a short drive away.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Des V We sincerely appreciate you taking the time to share your positive experience with other TripAdvisor members. It was a pleasure to read your review and we are delighted you enjoyed our clean accommodation and friendly staff. Thank you for choosing to stay with us in Geraldton. Kind regards from the team at the Best Western Hospitality Inn Geraldton

"Grumpy lady in front desk"

3
27/06/2016

We went there for a quick get away from Perth..the lady in the front desk looks grumpy and it doesn't look like we are welcome.. The cleaner doesnt look like she saw the dust in our bathroom especially in the sink area..i doubt if we will come back there again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Jennifer L We were disappointed to read your review, and we have noted your feedback and discussed the issues described with the relevant staff. It is very unusual for our staff not to exceed guest expectations and we are clearly concerned. We apologise that you did not fully enjoy your stay, and we do hope to get another opportunity to demonstrate our usual high levels of customer care and supreme cleanliness. Thank you for your comments as they assist us to identify any concerns and rectify them. We wish you happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Don't judge a book by its cover"

5
18/06/2016

Revitalised motel just south of the city centre. Modern, extremely clean rooms, great wifi, flat screen TVs , all you coul need. Reception was very friendly & very informative, the resturant served great quality food at a good price, we had dinner & breakfast here & were pleased with both. They have a car washing bay, which is a good plus after travelling through the the red dust of WA. We are both just over 55 & they offer "seniors rates" for those our age or older, a good saving.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 1958flyer Thanks ever so much for your positive review and for sharing your experience and describing our hotel to future guests who may be considering joining us. It is great that you enjoyed staying with us and we thank you for choosing the Best Western Hospitality Inn to comliment your driving adventure. We wish you safe and memorable travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Geraldton

"A Good Stay"

4
09/06/2016

Overall, a good place to stay. Stayed 2 nights at Best Western Inn. The location was close enough to Central Geraldton town. Rooms are well presented, clean and surprising a bit bigger than I thought it was going to be. Car park was right in front of your room, very convenient.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear pooh_n88 Thank you for choosing to stay with us whilst in town. We are happy to hear that you enjoyed the accommodation and the location. We wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Geraldon

"Good couple of days stay"

4
08/06/2016

As always am greeted very friendly on arrival this time by a lovely kiwi lady who was happy and smiling and made me feel happy to be there . Room very spacious and clean and tidy . Had there continental breakfast which was lovely and a good variety of food was available. The only thing that I can comment on was I wish in the room they had a few different herbal teas available but apart from that I always enjoy my stay there and would continue to stay there in the future.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear geminideb10 It was a pleasure to read your review and we sincerely appreciate your positive words regarding our friendly team and clean and spacious accommodation. We are also very pleased that you enjoyed our breakfast offerings - the pancake machine is the outright favourite for most of our guests! Thank you for your feedback regarding the herbal tea offerings. We will certainly take that on board. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Ok better than the Ibis."

4
05/06/2016

Sort of old fashioned motel but good spot,The service was good, the room good, the sheets good, the breakfast good , apart from the coach driver who decided to idle his noisy vehicle for half an hour to clear an air lock,

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Ted N It is wonderful that you found our accommodation and customer care to be to your liking - we appreciate that you have taken the time to share your experience and thoughts. Sorry to hear that the coach driver noise was disruptive to your stay - we understand that it is most annoying - but unfortunately unavoidable by the sounds of it. Thank you for choosing to stay with us and we do hope to welcome you back for a future visit. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Clean and readily accessible, with pleasant staff."

4
04/06/2016

A little bit from the CBD of Geraldton, this is still a well situated hotel. I think a great location for those travelling through the area, either to the North West or through to Perth, though not to be overlooked if staying in town for a few days sightseeing. A well presented, clean and comfy hotel, we found the staff to be friendly and helpful. Although not quite the right forum for the associated Emerald Room Restaurant, I found the atmosphere pleasant, as were the staff, but the food service was very slow, especially as the food was nice, but that was it: nice. I must stay that we did receive complimentary drinks along with an apology, which helped alleviate the long wait.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Steve W Thank you so much for choosing to stay with us and thank you also for taking the time to share your experience with the TripAdvisor community. We were delighted to hear that you found our accommodation to your liking, and that you enjoyed the friendly customer care that our team are renowned for. It was so very unfortunate that on the evening you dined with us, there was a service delay - but we are pleased that we looked after you and hopefully all is forgiven! We do hope to welcome you back in the future. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Excellent!!"

5
01/06/2016

Stayed here for a couple of nights on way down from Monkey Mia. Lovely welcoming staff on check in. Large unit with very comfortable bed and large shower. Fridge in room with tea and coffee facilities.You can park your car right outside. Breakfast was included which was a bonus. Very nice with usual continental cheeses, meats, fruit etc. Toast and jams and a really good fresh pancake maker - wonderful. There is also a laundry on site free of charge and a hand car wash. There is also an outdoor pool, too cold for us at that time of year but would be wonderful on a hot day.All the staff were very helpful and always had a nice smile. Located just outside city centre. We would definitely stay here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Happytravels58 We always get excited when we see the word "excellent" in our reviews! We sincerely appreciate your positive feedback and we are delighted you enjoyed our complimentary breakfast and our legendary pancake machine. Thank you for highlighting our wonderful, friendly staff too. We wish you safe and happy travels to follow. Best regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"A comfortable stay"

4
16/05/2016

After travelling quite a bit with the family over the last few years, I will now always look for a Best Western. The rooms are kiddie friendly, clean and comfortable and the food is always amazing. A very reasonable price for a family of 4.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear tabndeez We were delighted to read your review - and sincerely appreciate your recommendation regarding your positive experiences staying at Best Western hotels, motels and resorts. We are proud to be a part of the Best Western family, and we strive to ensure that our guests are well cared for and expectations are not just met, but exceeded. We wish you safe and happy "Best Western Travels" ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Basic motel."

2
04/05/2016

We stayed in The Best Western Hospitality Inn Geraldton for one night on our way to Shark Bay. The room was very basic with thin walls, we could hear the people next door snoring. The bathroom and toilet was awful and in need on modernization. It looked a long walk into town so we ate at the restaurant which was good but expensive.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 810SarahG We are sorry we did not meet your expectations on this occasion. We do have alternative room types available with renovated bathrooms and we are in the process of updating all of our rooms. We are certain you found the rooms clean and experienced good service, so we hope that you did not feel too disappointed with the stay. We do hope to welcome you back so you may experience one of our Executive Rooms, which we know you will enjoy. We wish you happy travels ahead. Best regards from the management & staff and the Best Western Hospitality Inn

"First stay here"

4
27/04/2016

First impressions are the place looks very dated .but the rooms were ok very clean flat screen TV foxtel movie channels ,fridge mini bar .shower and bathroom were fine ,cosy beds even tried the room service eye fillet with mushroom sauce and chips very good and good portion I would stay here again

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear mackem76 Thank you so much for choosing to stay with us on your travels. We are pleased that you enjoed our cleanliness and creature comforts and that you elao enjoyed a delicious meal. We are delighted you would choose to return on a future visit. Thank you for taking the time to review our hotel and we wish you happy travels ahead. Best regards from the managment and staff at the Best Western Hospitality Inn Geraldton.

"A pleasant overnight stay"

5
24/04/2016

We popped in here for an overnight stay on our way up to Exmouth. Service from the reception staff was excellent; very helpful. Rooms were comfortable & this place provides easy access into Geraldton's town centre. It is what it is - a pleasant place to put your head down for the night in a comfortable bed. We would stay here again on our travels through this region.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Louie2UnMe We love a 5 star rated review! Thanks so much for your positive words and feedback. We sincerely appreciate you sharing your experience with others and we are pleased to hear you enjoyed a comfortable stay and our friendly service. We look forward to welcoming you next time you are passing through Geraldton. Kind regards from the management and staff at the Best Western Hospitaliy Inn

"Cool place"

4
23/04/2016

This is nice hotel in Geraldton area and I have stayed in this hotel few times over the past 2 years and really nice place to stay, closer to main roads. Little resurant with limited options. The little bar was quite bad, we had to wait 15 minutes to get served due to limited staff in the restaurant. The food was pretty average and complimentary continental breakfast.

"Better than it looks"

4
20/04/2016

We stayed 2 nights, and while the exterior is rather tired, the rooms have been tastefully modernised. Comfortable bed, modern shower, and nice to have small table and chairs. Breakfast was more than adequate, although attention to restocking is required at peak fining times

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear JudyGraham Thank you so much for choosing to stay with us and for taking the time to review our hotel. We are very pleased you enjoyed one of our updated rooms - thank you for sharing your experience. We have taken on board your feedback regarding breakfast re-stocking - thank you for your information as this only serves to ensure we do a great job in all areas. Kindest regards from the management and staff at the Best Western Hospitality Inn

"Very average place to stay"

2
20/04/2016

While the rooms were comfortable and clean with a large bathroom this was not a great place to stay in Geraldton. My husband and I travelled with a group and stayed one night before boarding the Eco Abrolhos for a trip to the Abrolhos Is and then one night after this trip. The dinner the first night was very average and not served hot. We were woken at 6am the following morning by people talking loudly in the next room. We asked our tour guide not to be put next to these noisy members of our group on the return visit. She kindly moved us but it did not prevent us from hearing all through the paper thin walls between the rooms. Similarly, on our return visit the dinner was pretty poor with some courses very nice - The soup was good and my aranci balls were very nice, but members of the group who chose 'roast beef' found it tough and in some cases inedible. The motel was also a fair walk into town. My husband and I would not recommend staying here unless you have severe budget constraints. We do not know how much it costbas it was part of a group package we were on.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Susan C We were disappointed to read your review and we are sorry that we did not meet your expectations on this occasion. Your feedback regarding some of our restaurant dishes has been addressed with our kitchen team. We do trust you will enjoy the rest of your travels in the region. Kind regards from the team at the Best Western Hospitality Inn Geraldton

"Basketball trip"

4
19/04/2016

Excellent amenities and staff. Easy access to the city and sporting facilities. Had a great nights sleep and woke refreshed the next morning. Wrong time of the year to use the pool area but it was clean and a nice area to relax in.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear 68annemarie We love to read review containing the word "excellent"! Thank yo so much for choosing to stay with us whilst in Geraldton and we sincerely appreciate you taking the time to share your experience with like-minded travellers. We are very pleased you had a great sleep and enjoyed our pool area. Thank you again. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Fast refund for medical emergency"

5
18/04/2016

My husband and I had planned a two week trip on Australia's west coast. Unfortunately he suffered a medical emergency prior to our travels and the hotel refunded our payment right away. Their understanding and service was much appreciated!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear kbweldon We are deeply sorry that you were unable to fulfil your travel plans and we are all wishing your husband a speedy recovery. We do hope to welcome you to our hotel in the future. We are pleased that we have assisted to ease the stress at this challenging time. Wishing you health and happiness ahead. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Good fare - but GF options desperately needed!"

3
16/04/2016

I was a little disappointed with the Geraldton Best Western experience after having been to Carnarvon Best Western the day before. The room was fine and comfortable, however what disappointed me was the restaurant. Yes, the servings were monstrous, but there were no options flagged for any dietary requirements that I saw. We did concoct a gluten free meal, and a vegetarian meal for my colleague, and yes it was well cooked and delicious. The following morning at breakfast I had my hopes up that there would be some sort of GF option but was told that the didn't have any bread in the freezer (sounded like "we ran out and nobody replaced"), there were no cereal options that were GF, even the hash browns were coated in flour. I will say that I did have a lovely poached egg on spinach cooked for me with some salmon and a tomato. Yes, it was delicious but I was pretty hungry by 10am. Unfortunately I had this accommodation booked for a work trip and I don't get to choose where I stay, I have recently had to travel state-wide and this is the first time that there were no carbohydrate options at all for breakfast. Not good when you have a day of meetings and travel ahead! Please look at your options for people needing GF, vegetarian or other dietary requirements. For me, it's not a choice to have to eat this way and I can't always survive on snack bars to get me through.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Georgia B We thank you for your insights and feedback, and we will most certainly be reviewing our dining options. We apologise we did not meet your needs, and we understand your frustrations. We are pleased that you enjoyed your accommodation, however we are sorry about the inconvenience of the breakfast scenario. Your information has greatly assisted us to improve this area of our hotel. Best regards from the team at the Best Western Hospitality Inn Geraldton

"This Motel is GREAT. Remember it is in WA. So standards are definately different."

4
11/04/2016

This motel is a pleasure to stay in. It is not a flash, top spec motel. It is a lovely, clean, quiet place to break a trip or stay for extended holidays. Functional and clean, everything you need, friendly staff who are always considerate and a very nice restaurant with great food. No complaints what so ever from me.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Geraldton, responded to this review
Dear fancyfreeMelbourne We love your reviews - thank you for your insights and for your kind words regarding our staff and our restaurant. We also thank you for choosing to stay with us here and at our sister property in Carnarvon - we sincerely appreciate your custom, and for sharing your experiences with the TripAdvisor community. Best regards from the team at the Best Western Hospitality Inn Geraldton

"Weekend Visit"

5
07/04/2016

I wanted to praise the staff at Best Western Geraldton who were extremely helpful and considerate of my elderly parents who recently stayed there. A special thanks to Kelly who was very professional and also very kind and accommodating. The hotel was clean and comfortable. The breakfast was lovely. They would stay there again when they visit Geraldton again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear jemr72 Thank you so much for your kind words - it was our distinct pleasure to ensure a welcoming and comfortable stay for all of our valued guests. Our staff were delighted with your compliments and we thank you for taking the time to share your feedback. We look forward to welcoming your parents back to the hotel any time. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Just ok, expected better but ok."

3
04/04/2016

From the photos that best western posted we expected the room to be a lot nicer. It was clean enough but was quite dated. Our front window had a crack in it which let in noise and smoke from the near by smoker outside their room. The pictures didn;t really show that it is motel like accommodation. The pool was very dirty and not really somewhere you want to spend a lot of time in. The continental breakfast was not great and was expensive to upgrade to a cooked breakfast (the continental retailed at about 18 bucks but they only knocked 3 bucks off the price of the cooked breakfast if you wanted to upgrade?!) I think next time we will try and not stop in geraldton as the town seems to be suffering and accommodation options limited.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hello Michael W We are disappointed to learn that we did not meet your expectations. Thank you for your feedback and we will most certainly address these areas of concern that you have noted. We wish you safe and happy travels ahead. Best regards from the management & staff at the Best Western Hospitality Inn Geraldton

"Perfect"

5
02/04/2016

Since our last visit to this hotel, it continues to be a perfectly clean and comfortable. Room was big and nicely decorated. Great value for money. Adequate complimentary breakfast. Will no doubt return next year.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear AJJAustralia It is always a pleasure to receive a 5 bubble rating and we just love the word "perfect"! We do strive to ensure the very best accommodation and customer service experience and we do thank you for your kind words and for sharing your thoughts with the TripAdvisor community. We sincerely appreciate it. We look forward to welcoming you back next year! Best regards from the management & staff at the Best Western Hospitality Inn Geraldton

"One Night Stop over"

4
31/03/2016

We stayed at the Best Western Geraldton for a one night stop over on our way north. The room was great. Very clean and everything was in walking distance. The Continental breakfast which was included in the cost of the room, was also great. Pan cakes, cereal and toast with a good variety of juices. We will be staying again on our next trip North.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Terryholbrook We were so pleased to read your review - and we are delighted that you enjoyed your overnight stay with us on your road trip. We thank you very much for sharing your positive experience. We pride ourselves on our cleanliness and facilities and our hearty breakfast offerings. No one can go past our pancakes! It is great that you will be returning on your next trip. Thank you again and we look forward to welcoming you back. Best regards from the team at the Best Western Hospitality inn Geraldton

"Not as nice as our last visit."

3
16/03/2016

The rooms are clean and comfortable. unfortunately we had noisy neighbours talking loudly before 7am on 2 mornings. Our last night we found another car in our designated parking spot in front of our unit. Number 27 needs to be marked. I only had one of our complimentary breakfasts. Unfortunately the first 2 cereal bowls didn't look clean and I had to brush a pile of crumbs off my chair before I sat down.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear MarielDavid We were disappointed to read your review - and we apologise that you did not experience a positive stay on this occasion. We sincerely appreciate that you are a return guest - and we do hope to get the opportunity to welcome you back again to rekindle the memories of our usually exceptionally high standards. Our kitchen staff has been addressed regarding your breakfast experience - thank you for advising us of this concern so we may ensure this does not occur again. On occasion, other guests can be a little noisy at inappropriate times - we are sorry this caused a disturbance for you. Thank you for choosing to stay with us again and we wish you safe and happy travels ahead. Kind regards from the management & staff at the Best Western Hospitality Inn Geraldton

"Good value for money"

4
08/03/2016

Stayed here overnight on our way further north. Staff very friendly, helpful and informative. Room large, clean with all necessary amenities. Continental breakfast buffet is more than sufficient with a good selection. Good location, not too far from town and close to motorway for onward journey. Would stay here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Carolmac44 We thank you for choosing to stay with us on your journey, and we are pleased that you enjoyed your accommodation, dining and facilities. Thank you for highlighting our customer care and cleanliness which enables us to ensure we are achieving our goals in these areas which we hold in the highest importance to ensure a great stay for everyone. We sincerely appreciate your positive feedback and wish you safe and happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"phase ten"

4
06/03/2016

This motel has a standard layout surrounding a pool about 10 minutes walk from the town centre. We had a very welcoming check in and were able to park right outside our room. We chose an Executive style room and it proved to be very comfortable for our three night stay. There was an efficient shower and plenty of natural light in the bathroom. The room had ample storage facilities, a dining table, chairs and a sofa. Wi fi was free and breakfast was included. The restaurant is open to the public. There was very limited china and cutlery in the room and no microwave. The motel boasted a guest laundry and a car washing facility. As we had moved south we were more aware of an increase in the number of business people stopping overnight and this was certainly the case here in Geraldton. All in all we enjoyed our stay and would be happy to recommend it.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Ralph B It is great to read your comprehensive review and we are pleased to learn that you enjoyed our hospitality over your three night visit. Thank you ever so much for choosing to stay with us and for recommending our hotel to future guests. We sincerely appreciate your feedback and wish you all the best in your future travels - both business and pleasure. We do hope to see you again a the Best Western in Geraldton and at our other regional locations. Best regards from the management and staff at the Best Western Hospitality Inn Geraldton

"Good budget motel"

3
02/03/2016

The service from the staff was awesome, super friendly and so willing to help. The room was clean and perfect for the price. A good clean option for business or people on a budget. Can't rave enough about how lovely the staff were. On the front desk and in the restaurant

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Ebony I Our team were so pleased to hear of your positive review - they are all wonderful staff who give 100% commitment to their guests to ensure a pleasant and happy experience and we thank you for acknowledging them and sharing your thoughts on TripAdvisor. Thank you for choosing to stay with us whilst in town, and we look forward to welcoming you back again soon! Kind regards from the team at the Best Western Hospitality Inn Geraldton

"Good location."

4
29/02/2016

Only needed an overnight stay as travelling up the coast, but pleasantly surprised by this motel, probably one of the nicest Best Western venues. Comfortable bed, all amenities you need. On the main road so easy to find and only 10 minute walk into main town.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Dear Geraldine L We love to surprise people! Thanks ever so much for sharing your positive feedback with like-minded travellers. I was our pleasure to look after you and ensure a comfortable stay to so you enjoyed your time with us. Thank you also for choosing to stay with us on your way North - we do hope you can spend more time at our hotel on your next visit to the area. Happy travels you! Best regards from the ream at the Best Western Hospitality Inn Geraldton

"Friendly staff, comfortable accomodation"

5
29/02/2016

Stayed at this property for 1 night while in Geraldton for work. Rooms are clean, tidy with comfortable beds. Minimal noise which helps in a good nights sleep. I was impressed by the friendly staff at reception, as I arrived early to check in. The lady who served me at reception was friendly and happy for me to check in early. She informed me about dinner/breakfast, wifi etc and was extremely professional. They even sent me a text message shortly after I arrived in my room to check my room was OK and if any issues to call reception immediately. Definitely would stay here again when next in Geraldton

"Very Comfortable"

5
19/02/2016

Great place to stay. Room very spacious and clean. Bed very comfortable. Staff were very friendly. Dined in restaurant. Great meal. Would definitely use again if we were in the area. Close to all the amenities.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hello 620Nigel We do love a five bubble rating! Thank you ever so much for sharing your experience and providing positive feedback to the team. It is great to know you would stay with us again if in the area. We wish you safe and happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Helpful staff"

4
13/02/2016

Got a great rate which included a breakfast. Right opposite St. John of God hospital Relatively quiet Room has everything you need Staff were lovely, really really helpful- young girl on reception was exceptional. Thank you! This is an older style motel that has had renovations - it's not a five star and doesn't pretend to be. Would use again and again Close to all ammentieis .

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hello MaryannePerth We sincerely appreciate your kind review - and thank you for sharing your experience. Your comments go a long way to help us to know that the team is delivering a quality experience and that our guests are happy with our price and product. Thank you for choosing to stay with us on this occasion, and for looking at returning in the future. We look forward to welcoming you back soon. Kindest regards from the team at the Best Western Hospitality Inn Geraldton

"Clean, comfortable rooms, close to the town centre "

4
10/02/2016

I have stayed at the Best Western Geraldton half a dozen times for overnight business trips. Staff: Very helpful and friendly at the front desk. Always greeted with a smile. Rooms: Very clean. Comfortable bed and clean bathrooms. Location: Close to town centre about a 10-15min walk or 2 min drive. Dining: Restraunt is open for breakfast and dinner. Continental breakfast is standard. Pool facilities in the middle of the allotment. Value for money I enjoy staying at the Best Western and will continue to do so whilst on business.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear CitymeetstheSea It is always such a pleasure for the team to be recognised for their excellent customer service and for the cleanliness of the rooms and facilities. Your kind words go a long way. We are delighted that you are a very regular corporate guest, and that you enjoy staying with us whilst in town. We look forward to welcoming you back soon! Best regards from the team at the Best Western Hospitality Inn Geraldton

"Very clean & comfortable."

5
09/02/2016

Fantastic place to stay, rooms very clean & comfortable. Bathroom very bright & well set out, shower was best I've had for ages. Staff were very friendly & helpful. Stayed for work & dined in restaurant both nights, meals were excellent.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear Smurfette25 We love to see a five star review and the word "fantastic" to start the feedback! Your positive words help us to know we are on the right track with our cleanliness, dining options and customer care ethics and standards, and we know that we are providing a quality stay for our valued guests. Thank you for choosing to stay with us, and we do wish you happy and safe travels ahead. We hope to welcome you back soon - perhaps for a leisure stay next time so you may enjoy more time with us. Kindest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"General Survey"

4
26/01/2016

It is a pleasant and convenient overnight stop over between Perth and Carnarvon. The staff are always helpful and the service is always first rate, which makes it such a pleasure to stay here. It's almost like a home away from home.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear Stefan B We could not ask for better review - thank you ever so much for your kind words and we are delighted that you choose to stay with us regularly and find our service and hospitality to be consistently of a high standard. It is a pleasure to know our customer care ethics are recognised and that we are succeeding in our goals. We look forward to welcoming you "home" very soon! Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Clean modern rooms. Close to city centre"

4
24/01/2016

I stayed 3 nights here and was quite impressed with the quality of the rooms. They are modern and very clean. The pool was also kept in good condition and it is quite large. The only problem i experienced was the wildlife. There are wild cats that hang around the back and they were mating so that kept me awake for almost an hour due to the noise. I was told by my neighbour that he had to switch rooms because he found a snake in his room. Both matters not entirely the hotels fault, however there must be ways to prevent such things.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear Ports293916 We sincerely appreciate you choosing to stay with us for the three nights - we do hope you enjoyed your time in Geraldton. Thank you for highlighting our updated modern room type and our cleanliness - which is of the utmost importance to us alongside quality customer care. We do wish that we could have controlled the cats and snake scenario - this is the first time we have had these issues that I am aware of and we will certainly investigate ways to control future occurrences. Thank you again for taking the time to review our hotel and we wish you happy and memorable travels ahead - sans mating cats! Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"This place will suffice."

3
16/01/2016

We have stayed at this hotel several times already mainly because they have rooms that can fit a family with 2 children. The price is affordable and the overall experience is, shall we say, sufficient. In other words, if you're looking for a place to stay on a budget, this place will suffice. Not all the staff here are welcoming which is sad because these are the things that matter for a traveller. They don't have a way to give you your Best Western Rewards Points if you don't have your card with you ... or they don't try. The room is clean. The bathroom is well appointed. Observe the air conditioning though ... the one in the last room we stayed at was a bit iffy. Immediately request for a transfer if the air con is not working well and good luck with that. Just a reminder they charge for the bottled water provided in the rooms. We will do a little research on where we can bring our business elsewhere next time.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear bsanpablo We were sincerely disappointed to read your review of your latest stay with us. Our staff has been addressed regarding your comments as we take our customer service and customer care levels very seriously - like you said - such an important asset to the hotel industry. We do hope you will provide us with another opportunity to show our usual high levels of friendly service that we are known for. Thank you also for your feedback regarding our air-conditioners. We do endeavour to ensure all equipment is in working order - and the air-conditioners are regularly service and maintained. We would certainly relocate any guest that may have a concern. If you could please send an e-mail to the property with the dates of your stay and your Best Western Rewards Card details, I will ensure your points are awarded. Apologies for the inconvenience. Again, we do hope to see you return. Kindest regards from the team at the BEST WESTERN Hospitality Inn

"Sunny Geraldton"

5
11/01/2016

Best Western Geraldton was very clean and comfortable and extremely good value for money. An excellent light buffet breakfast was served in the dining room. I thoroughly enjoyed a swim in the pool and found the motel within an easy walking distance into town. The Geraldton foreshore is a beautiful area and well worth a visit I highly recommend this motel.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear 2Dale It is always exciting for the team to receive a 5 star rated review and such kind words. We very much appreciate you sharing your positive experience with like-minded TripAdvisor travellers and thank you for your review. We wish you safe and happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Our saviours"

5
31/12/2015

Following our bad experience in Hamelin, we headed back to Geraldton. Found Best Western in Geraldton, our saviour, a room for the night. Thank you MONA, you were so sympathetic to our circumstances, you made us feel very welcome and understood our situation. Room was great, very quiet, very clean, nothing was a problem, happy to help out if needed A must stay Motel. Become a Best Western member and support them

Amanda H, Sales & Marekting Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear 64Travellerone Thank you so much for sharing your positive experience - we are so pleased we could assist you with your needs and that you also enjoyed our clean and comfortable rooms. We do trust that the rest of your trip was trouble free and that you took away some wonderful memories with you. We sincerely appreciate your support of the BEST WESTERN brand and wish you happy times ahead. Best regards from the management & staff at the BEST WESTERN Hospitality Inn

"Comfortable Motel"

4
28/12/2015

Good size room, comfortable bed, table and chairs tea and coffee facilities, toaster plates and cutlery available from reception. Good facilities, including swimming pool, laundry na d parking outside room. Let down by poor wi-fi connection.

Amanda H, Sales & Marekting Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hello MKH50 We are so pleased you enjoyed our quality accommodation and facilities provided. We sincerely apologise that the Wi-Fi was experiencing some issues at time of your stay. Thank you for choosing to stay with us and we do hope to welcome you back for future stays. Kindest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Quality property in Geraldton"

4
22/11/2015

We spent three nights at this property. Our room was bright, spacious and very clean and we were able to park right outside our room. Our room was at the rear of the property so it was very quiet. The room had a water boiler and coffee/tea and milk were provided. There was also a mini-bar with space available to stash a few items of our own. There was an outdoor pool in the middle of the property. Our room rate included a complimentary continental breakfast buffet and free internet access. The complimentary breakfast buffet included brewed coffee and teas, cereals and milk, some cold meats and cheese, as well as various fruits, breads and juices. Staff members were warm, friendly and very helpful. We want to thank each of Aeesha and Mora (sorry for any mis-spellings) for their assistance during our stay. We highly recommend Best Western Hospitality Inn Geraldton to other individuals enjoying the area.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear ExcellentAdventures We were delighted to receive your positive review and recommendation to like-minded travellers - it is always fantastic to have our team commended by name as they do such a wonderful job with all of our guests - thank you for your kind words. You described our hotel and inclusions so well - we are very pleased that we met your expectaions and that you enjoyed your time in Geraldton. Travel safely, and enjoy the next stop. KIndest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"A good overnight option"

3
19/11/2015

We booked one night at the Best Western as a stopover on our way up to Kalbarri. Friendly reception staff greeted us on arrival. The rooms are motel style and we were in the far corner so away from the road. Parking bay not clearly marked for our room and the window looked out on to someones yard as the fence was broken. Toiletries provided were nice - shower was good. Light from outside the front of our room was hard to block out overnight. Breakfast was included and was very nice with good service. Purchased stamps from reception also helpful. If staying would recommend Hooks fish and chip shop down the road. Overall a pleasant enough stay.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear charlie13779 We are so pleased you chose to stay with us overnight on your way north to beautiful, traquil Kalbarri. Thank you for sharing your experiences and insights regarding our hotel and for your kind words regarding our toiletries, shower and hearty breakfast to help you on your way. We wish you a safe an happy journey ahead and hope to welcome you back on the way through! Best regards from the team at teh BEST WESTERN Hospitaltiy Inn Geraldton

"Better than expected"

3
07/11/2015

We were on our way up north and picked this hotel on the QANTAS site and based on reviews. We booked a standard room which we were allocated, even though the hotel looked pretty empty. We had a ute full of stuff, it was upstairs and on the road side went back to Reception to see if there was another room we could have within the complex. They seemed a bit hesitant at first and made a point that "it would be an upgrade" but obliged to give us a more suitable room which we really appreciated. The room was refurbished, clean and tidy and had a nice hot shower. The only down side was discovery channel had no volume. They tried to fix it but couldn't (minor issue). We really enjoyed the continental breakfast that was included in the price. A good selection and the cold buffet was good. This with the room (if you get a new one) makes it a good stay. We'd stay again.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear LordandLady469 Thank you so much for choosing to stay with us in your travels. We sincerely appreciate you taking the time to provide your feedback, and we are delighted that you enjoyed your upgraded room and the great breakfast offerings. We wish you safe travels and many upgrades ahead! Kindest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Choose another place to stay in Geraldton!"

1
30/10/2015

On arrival reception staff made us feel like we were intruding and were not pleasant. Our room was dusty and stale. The bathroom / toilet were atrocious! So old and not inviting to use!! Uncomfortable beds. Does not live up to it's rating and is overpriced for what you get. If the facility does have recently renovated rooms - we would have appreciated staying in one? The motel did not appear to be booked out the night we were there? Would never stay again and would not recommend.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear ChristinaV58 It was very disappointing to read your review and we apologise that we did not meet your expectations on this occasion. Your experience with our reception team is highly unusual and this has been addressed with our staff. It appears you booked one of our un-renovated room types - we have a few different levels of accommodation with plans to complete the entire building over time. We are sorry that you were not satisfied with your room and we would most certainly have moved you to a different room had one been available at the time and we were made aware that you were not satisfied with your room type. We trust you enjoyed the area and the breakfast, and wish you safe and happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton.

"Good facilities but a bit noisy"

4
13/10/2015

Best Western Hospitality Inn Geraldton Very convenient location for the road; but a short drive out of the town centre. A comfortable, spacious room – motel style with parking in front. We liked the swimming pool and the included continental breakfast which was not expected. Also the availability of a free guest laundry and car wash area. The wifi was rather erratic and to get good connection we had to go into the bar, though it's supposed to be in all rooms. The rooms are not very well soundproofed and you can hear people next door, also especially when people talk outside it's very noisy.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hello helenakitt We were concerned reading the heading of your review - and apologise that you experienced excessive noise during your stay - which we understand can be frustrating. We are however pleased that you enjoyed your breakfast and the complimentary facilities, and our excellent location - and we thank you for your 4 star positive rating despite some noise concerns. On occasion, other guests can be a little louder than we would like - and we are always available to assist. Wishing you safe and quiet travels ahead! From the team at the BEST WESTERN Esperance

"Don't eat there."

3
09/10/2015

My mother came up from Perth with a group of 20,. oldies bus tour. I was excited to be eating with them at the Emerad Room as I haven't tried it before. We had three choices, some choice the Lamb Rogout served on mashed potatoe and beans, this came out in a bowl of rice soup with about six pieces of lamb. More of an entrée. I chose fish of the day, Barramundi. Sorry to say, I could smell the fishie smell before I even got it in my mouth, that was even worse. I tried another piece, same, it was horrible, so horrible I couldn't eat it. The waitress took it, offered me another one, but seeing everyone ones meals, so small and not what was described, just made my stomach churn, so I refused. No apology. Next I ordered Pavlova. I was served a meringue, next to a scoop of cream and a scoop of ice cream with a spread of raspberry jam. That is not a Pavlova. A pavlova is on top of each other, meringue , cream, fruit. No ice cream. I felt so embarrassed . Here we are as a town trying to promote Geraldton and we get served small amounts, meals not as described, and made up dishes. I was so disappointed, embarrassed and annoyed, I came back the next day and spoke to the manager. I don't normally do that but felt there were so many things wrong, I had to. Told him all of above, he said, the hotel decided to make small amounts for old people as they had found they didn't eat much and they usually had to throw it away. Ok that answered why the meals were small but they were so small everyone was let hungry and some ordered another meal,,which they were charge an extra $27. He didn't explain why we were served rice instead of mashed potato. No apology. I didn't even go into the Pavlova. He was in defence mode. I will never go there again or any other Best Western. The group of twenty stayed 3 nights, never ate in the restaurant again and said they wouldn't stay there again. I went to the manger to try and save the situation , thought there might have been a reasonable excuse. He wasn't interested. That is my story.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear haggisGeraldton We were disappointed to read your review and we clearly did not meet your expectations - we sincerely apologise for the distress caused to you and the group. All of your concerns have been taken on board by management to assist us to ensure our guests are provided with the best, memorable experience of our property and the City of Geraldton. Thank you for your feedback and again, we are sorry we were unable to rectify the issues immediately and to your satisfaction on this occasion. We usually receive the highest accolades from our guests and we are always open to suggestions. Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton.

"Good rooms and quiet "

4
08/10/2015

Stayed two nights and found the venue excellent. The room had been recently renovated and was well appointed and of good size. Breakfast was good and of a standard expected at this type of motel. The location was central making it easy to get to the CBD and other tourist venues. Recommended.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hi johnW15654 We sincerely appreciate you choosing to stay with us - and we thank you so much for sharing your positive experience with like-minded future travellers. Thank you for your kind words regarding our location, quality breakfast and renovated rooms - we are delighted that you enjoyed your stay and we do hope to welcome you back if you get another opportunity to visit regional Western Australia - so much to see and do... Kindest regard from the management and staff at the BEST WESTERN Hospitality Inn

"Good Value"

4
21/09/2015

Exactly as decribed in the publicity - standards good - Aussie welcome, perfect. Nice well placed, clean. Breakfast - nice, especially the cooked helpings!! Plenty of spave for parking and usefully located for visiting the town or touring the area.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear john h It was such a pleasure to read your review - it is wonderful to have such positive feedback from a clearly well-travelled man and a Level 6 TripAdvisor reviewer from overseas - we are flattered! Thank you so much for choosing to stay with us and we wish you safe and happy travels ahead. Kindest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Basic motel type accommodation"

3
10/09/2015

3.5 stars more fair rating, not enough for 4 stars. Clean spacious room & bathroom, expected mod-cons. Flat screen TV pretty old - no HDMI port for plugging in my notebook but not a major hassle. Split system aircon a little slow to get working but did work. Basic room, no decorations. Layout designed for motorist traveller, mostly single storey units. A few on a 1st floor in one section. Day I checked in a big tour bus was there with very grey nomads, not too mobile, plenty of walking frames & wheelchairs - restaurant booked out most of the night. Restaurant prices fairly steep, as if for fine dining, but I did not have an evening meal there to see what it was like. Continental breakfast included in my booking was fine, reasonable choice - not sure of value though. I stayed so I was within walking distance for work so convenient for that.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear fabsnake Thank you for choosing to stay with us whilst in Geraldton on business and we are pleased you found our location convenient and our rooms clean and as per your needs. We sincerely appreciate your feedback and thank you for sharing your experience. We do hope to welcome you back next time you are in town. You may wish to book one of our Executive rooms next visit - we are sure you will find them pleasing. Kindest regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Our Opinion"

4
10/09/2015

We had a very enjoyable stay at this hotel. The staff were very friendly and helpful. The room was clean and bed was comfortable. We had a very sound sleep. I think the only comment was the toilet don't give much room if you are a large person. I would recommend this hotel and would stay again.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Dear Margaret W We love your opinion! Thanks ever so much for sharing your positive experience and for recommending our hotel to future like-minded travellers! We very much appreciate you taking the time to review us and we wish you happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Geraldton

"Typical Best Western"

3
06/09/2015

Clean rooms with ample facilities. Comfortable beds and lots of hot water. For an overnight stay this formula works well and it's definitely worth a night in Geraldton. The breakfast is well done and the cooked version was way too much for normal people to eat but well done.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Geraldton, responded to this review
Hi HarareScotsman It is always a pleasure to receive complimentary feedback from such a well travelled TripAdvisor reviewer. We are delighted with your feedback and thank you for sharing your experience with like-minded travellers. We do hope to welcome you back to our hotel next time you are passing through Geraldton. Thanks again, from the team at the BEST WESTERN Hospitality Inn Geraldton