The Best Western Hotel Porto Antico a brand new 3-Star designed hotel is located in a historical building in the heart of renaissance Genoa in front of the touristic harbor. Enjoy strolling in the magnificent old town, one of Italy's social and ethnical melting pots, live in the urban cultural area of Porto Antico or relax in the conditioned, soundproof and comfortable guest rooms. Parking is available. Wi-Fi is free and a 26-inch LCD TV is in each room. Enjoy your stay.
This hotel is in a great central location near the port. It is clean, modern and the staff are friendly and helpful. Unfortunately as a young couple we found the hotel very noisy (especially during the night and early morning pre 7 AM) This was due to a lot of young kids staying. Before any jumps down my throat I appreciate children get upset/tired/grumpy my observation is that this is a great hotel but probably not one to stay at unless you are with a family/kids. PS - great restaurants straight outside the from door
A clean and small budget hotel in a great location for exploring the ports of Genoa. The room was nice and even had a small balcony looking out into the narrow, winding street, and it was easy to feel wrapped in the locality. We loved waking up in the morning and throwing open the balcony doors to hear the bustle of the port. The room was equipped with very generic amenities (shampoo and bodywash all-in-one from a dispenser on the wall of the shower, for instance) and the elevator was very small. We opted to have one of us take the bags up in the elevator and have the other person take the stairs. You should definitely not try to put more than 3 people in that elevator and that's really pushing it. We ran out of tissues on the first night and conveying this fact to the woman running the front desk, and then actually getting a replacement box took about 20 minutes. Apparently tissues are somewhat hard to come by. This hotel is in easy walking distance of the Aquarium, which was our primary destination. Also, literally across the street, we had the best pizza of our trip at Savo (seriously, get yourself some reservations). I would not recommend wandering far from the hotel at night.
Always worried to access incidentally one of Italy's “Zone a traffico limitato – ZTL” and paying at the end very expensive fines, we find this hotel in Genoa's Old Port as great compromise to be in the old city and at the old port. Very clean, helpful staff and a nice selection for breakfast. Even more important was that if you ask for a quiet room you will face an inner court and enjoy a relaxing and restoring night. The parking is just opposite of the main costal road and can be easily accessed with an elevator bringing you just directly to your car.
Hotel was very well situated near the port in the heart of Genoa. Amenities were good considering the room price. Room was clean, adequate and comfortable but unfortunately the only view was of the airshaft. It was ideally located for walking and also near the Principe train station. Trains were very easy to use and we managed a side trip to Cinque Terra to round out our Genoa part of our trip.
Small structure, very clean, confortable, very convenient position, ok price, excellent personnel at Reception always available, suitable Hotel parking for the car near by, good breakfast, close to many restaurants at walkind distance, in front of the Acquarium, old Port, bars
We stayed in the family room that accommodated two adults and three kids. One bathroom though was not enough! Shower is small. Room was just OK. Location of the hotel in the old part of town has its positives and negatives. It's close to the Aquarium and other attractions. However, the old part of town and the narrowing alleys felt sketchy at best especially in the evening when we decided to walk and find a place to eat. Prostitutes and drug dealing (in front of our eyes) and given that we had children, we turned around and ate at the restaurant across from the hotel. Friendly staff but not as many as it should, so the wait could be long before someone attends to guests.
Good hotel with decent prices all over. Rooms are small but 3 persons are able to stay there. Breakfast is acceptable taken the price into consideration. Area is filled with good restaurants and close to the marina. A good choice.
The hotel is in an ideal location in the atmospheric old town and two minutes from the harbour promenade. All the tourist sights (including the palaces in Via Garibaldi and the Duomo) as well as many delicious local restaurants are within a ten minutes' walk.. Rooms (although not very large) are very comfortable with everything you need. We stayed for four nights in a nice sunny room with a balcony overlooking Via Ponte Calvi and it was a pleasure to watch the comings and goings. Hotel staff are very friendly and helpful. Breakfast was plentiful and varied and of good quality including strong espressos. We greatly enjoyed our stay at the hotel and would stay there again.
Our room was very small and dark. There is no view. It was clean. The hotel is within easy walking distance of the aquarium and a number of restaurants. At check in the clerk was not very helpful. A later clerk was helpful and made a number of recommendations for dinner. There seem to be a lot of people loitering in the immediate area of the hotel. If visiting Genoa again, would not stay here.
andreabig4, Direttore at Best Western Hotel Porto Antico, responded to this review
Dear Jerry6305, we thank you for your positive comments, they show we have let you enjoy your stay. Instead, we regret you wouldn't come back only because many people complain about the area where we are: the hotel is just a few steps away from Genova's main attractions (Aquarium included), and to make you feel more secure we have a Carabinieri station in the palace after ours. We hope you could reconsider your reflections and come back to visit us during your next stay in Genova. Best regards, Andrea Quattrone Hotel Manager
Really good location, friendly staff, clean room. Arriving by car is very difficult if you do not know the exact location. GPS registers as restricted road and will not take you directly to the hotel. We found it better to park and then walk to hotel in order to get detailed instructions how to come by car. Breakfast very poor and not to normal standards. Good value but parking costs euro 18.00 per day with the hotel discount.
I stayed here for 2 nights. Accessibility was good (I arrived by train and elected to walk to the hotel but the metro is another option - 1 stop from the main railway station). The hotel is located in a small street moments from the harbour front. I was very satisfied with the room I was given. Admittedly there was no view to speak of but the room was comfortable and had everything I required. The shower room was fine too. WiFi connectivity was very good. The breakfast room is on the small side and the breakfast was adequate but unremarkable. Staff were very friendly. A good choice for historic Genoa.
We ranked this hotel at the very bottom of the 18 hotels we stayed in during this 10 week trip to Europe. We thought this would be acceptable because of its location, but the Best Western Metropoli would have been a better choice. The NH Hotel though more expensive would have been worth the price after we saw the actual hotel but we were not permitted to cancel. without a 100e penalty. Located on a small side street across the expressway to the harbor, a small temp parking space is available for loading and unloading your luggage. Commercial parking is a 5 minute walk away @ 18e per day. Our double room was so small that it would only accommodate one suit case and as we had booked for 4 nights we were obligated to request a larger room for an additional 20e per night. The upgraded room contained a small bunk bed that could be converted into a couch with a cheep leather cover. We then had a place to put our suit cases while we set on the bed. Furniture consisted of a tiny table and wooden chair and the room was decorated in cheep red wall paper. The window looked out into a dark alley which was necessary to keep closed because of the noise and the smell. The tiny shower continually switched from hot to cold as the plumbing was not pressured balanced. The hotel room did have excellent WIFI with a speed of 19.79 MBS. The small breakfast room was like a zoo, The staff worked hard but were unable to cope with the number of hotel guest and the food with space provided and the complimentary breakfast met minimum Best Western standards. The desk clerk was friendly and helpful and told me confidentially the owners believe they can demand high prices not withstanding the hotel condition and service because of the hotel location.
andreabig4, Direttore at Best Western Hotel Porto Antico, responded to this review
Dear Richard B, we thank you for your positive comments and we regret to read the negative ones, it means we haven't satisfied you entirely. Also, we are sorry that you booked through another channel than Best Western and didn't take advantage of discounts and benefits of your loyalty card. We undestand you would have probably prefered a hotel away from the city centre, and your disappointment prevented you from appreciating what we did to improve your stay. You had booked a standard double room but in the end you've stayed in a superior one, with a couch which might become a bunk bed (not opened in your case), we've offered you breakfasts, we've helped you with every request and if you'd have communicated us your extra needs, we would have done all possible efforts to fulfill them. The hotel has been recently renewed and we assure it responds completely to Best Western standards; our room prices vary following the hotel availability, they respect the hotel and also the competitors' standing: together with our services and our staff warmth, this is the reason why many guests choose to stay with us. Our kindest regards, Andrea Quattrone
After you have reached the Hotel (which is not easy despite the description they sent me, as it is situated in a very small alley in the Centro Storico), everything is organised very professional. The parking is near by and with EUR 18.- for the whole day not expensive (try to find something cheaper!), the reception well-informed and the room (especially for the location) big enough and quiet. They also helped me out with a mistake when filliing out the parking permission (to enter the centre you need one, which you must fill out after arrival). Breakfast we did not try as there are so many lovely small cafes in this town :-)
Bit expensive,but worth every penny.Friendly personnel,very clean,good conditions and very well positioned, close to the famous Acquario di Genova and the port.If you are looking for a quiet, clean place with 24 h personnel at your disposal,this is the right place to be
Very nice hotel in the deep city center. Friendly staff, clean rooms, nice view, huge flat tv, free coffee/tea with kettle in room. Dog friendly: we were traveling with our 32kg Akbash dog. we really enjoyed the stay in this hotel
We arrived at the Hotel at 10pm after a journey that should have taken less than six hours took 13 hrs due an autostrada closure due to an accident and consequential heavy traffic on the other roads. Although we had printed the directions to the hotel, and also had the GPS data, we did find it very difficult to find in the dark as the route takes you through some very dark and narrow streets in the old town, some of which we couldn't believe were able to accommodate a car. Nevertheless, we finally made it and were able to park in the single parking space opposite to check in. The hotel receptionist (Michael?) could see we were stressed and tired and said that we could take our time getting our luggage to our room, have a shower and unwind before moving the car. His understanding really helped to ease our stress and took the pressure off us. The car park the hotel uses is a minute's drive away and was a secure underground area accessed by a keypad. Having parked the car we didn't feel inclined to drive again until our departure, but there is plenty to explore in Genoa on foot. Our room overlooked a narrow pedestrian side street with another building directly opposite so there was no road noise whatsoever. It was very spacious, modern, spotlessly clean with a comfortable king-size bed and plenty of storage space. Wi-fi worked well. Breakfast was served in a small-ish room that was a bit cramped when busy but did offer enough seating. It was typically continental – bread, croissants, cereals, fruit/fruit juice, cold meats and cheese – all very fresh, and the staff were very quick to clear tables and replenish the food and drink. The hotel is exceptionally well-located for exploring the bustling Porto Antico area, the waterfront, the narrow old town streets and there are countless bars and restaurants right on the doorstep. Having seen Genoa by day and getting our bearings and we would certainly stay in the hotel again. Don't worry about taking your car into the ZTL (the low emission zone) to get to the hotel as the hotel sorts out the relevant permission for you when you arrive.
Hotel is convenient to the port and many nearby attractions and tours, within walking distance to Christopher Columbus's house. Good restaurants in the area. Staff was very helpful. While our double room was small, it was well equipped. Noise from the street was a problem easily solved using white noise on the I-pad.
The hotel has the quality and facilities that one expects from Best Western. The staff are helpful and friendly and speak impeccable English. The hotel has a great location down a medieval lane with lots of cafes and restaurants. It is about 10 minutes walk to all the central tourist sights and about 5 minutes from the harbour front. Due to its location, the hotel is quiet. The downside of this seclusion is that none of the rooms have views and it would improve the hotel if they created some outdoor space for quests, particularly for the hot summer. There seems to be a roof terrace, but this is off limits to guests. My double room was comfortable and well-appointed. However, the air-conditioning unit is too old: it was inefficient, not really getting cold enough, and very noisy at night. I did try to sleep with the window open instead, but there was a horrible stench from the drains (and I was on the 8th floor!). I suspect this issue has more to do with the state of Italian infrastructure rather than something the hotel could remedy other than fit some new air-conditioning units. This is small issue and I would happily recommend the hotel.
Simple, clean and efficient hotel that is a good choice if planning an early morning visit to Genoa's excellent acquarium. Our family room for five was a tight squeeze but good value. Friendly staff and we appreciated the push-chair on hand to borrow and the toy cars gifted to our toddlers on arrival
The smallest, the Best, excellent position, clean, quite, reasonable price, excellent recepttuion, sevice, availability, breakfast, good size rooms, late check out available, waiting list for successful, early morning breskfast available, esilio call effective, laggage drop available etc...
Awesome pillows and pretty comfortable bed. Nice bathrooms with shower. Updated. Air conditioning. Reception was nice and accommodating. Breakfast was okay but not great. Limited selection, all cold items other than toast, not many pastries. Close to aquarium etc. Close to Piazza Príncipe Train station about a 13 minute walk.
This is a multi-story hotel in the vibrant and walkable Old Port area of Genoa, not the typical two-story motel most people think of with the Best Western name. The room was perfect for a family of four with a king-size bed and two bunk beds for the kids. One thing to note, you must put your room key in the slot inside your room to turn on the A/C and lights (typical in many European hotels). Also, the elevator (just one) is tiny so be prepared to make multiple trips if you have lots of luggage. There's a beautiful staircase nearby. The hotel is located on a (mostly) pedestrian only street so parking is about 1 1/2 short blocks away. Call ahead to get directions to the correct parking lot as they offer a slight discount. The staff was very friendly and helpful. We didn't spend much time in the lobby but it looked to have a large business area with computers. The nice thing with the hotel being associated with Best Western is that we could make changes to reservations through the main Best Western website, not dealing with a language barriers and time zone differences by phone or email at the individual hotel.
This hotel was the perfect choice for our family. We were able to easily walk to everything we wanted to do aquarium, kids park, museums, cathedrals, getting lost in the city maze, shopping, restaurants. The rooms was comfortable and it fit our family of five (we booked the family suite). The internet was fast...we could watch our netflix movies which kept the teens happy. The breakfast is pretty good and only 3 euros...honestly you can walk up the street and get an amazing espresso and focaccia for 2 euros. This hotel also sells discounted aquarium tickets...so no waiting in line, what a win ! Yes it does have one small elevator...we took the stairs :)
When I think of best western I think of like a drive inn hotel motel brick veneer place like Australia. How things change. This place is actually stylish. I walked in off the street wanting a room for 1 person for 1 night on a saturday. Was immediately told it was full but then she remembered she had a single room. It was single bed tiny room for 100 euro. Good enough for me. Breakfast included. Room was ok and modern no issues at all. Tea and coffee facilities much appreciated as a lot of hotels in italy don't offer that. Wifi fast and free. Location is great and central but very very easy to walk past and miss. Don't be looking for any big blue best western sign as I was. I walked past it twice until I realised it was the hotel I was looking for. There is a lift albeit very small lift. I got the stairs most of the time as it was usually in use and on the higher floors. It is very small. Maximum 5 people 440kg lift. One person wearing a big backpack almost fills the thing up. For me the accomodation and service side of things was 4 star. Buffet breakfast is where it loses a star for me. I turned up at maybe 9.45am there were 4 other people sitting down but staff were in chaos running around like crazy. The area was very messy and the buffet itself was unhygienic. Just 1 pair of tongs to use for everything as well as egg covered spoons and forks that people had seemingly used to get food with and left behind (as there were no tongs). Sliced breads were covered by a grimey teatowel. No salt and pepper to season the unseasoned eggs. Other than that it was ok. Really chaotic however and You should arrive early as they started packing it away at 10am 30 minutes before it closes. Staff - I can't comment on them too much as both check in and out were very quick and I had little interaction with them. They seemed fine. There wasn't a lot of warmth but they were not rude also. Perhaps soundproofing in the rooms could be better. Any people outside in the hall and it will sound much the same as if they were in your room with you. Sound passes through the door very easily.
Location is perfect for exploring Genova. Very friendly staff, clean rooms with very well working air conditioning and wifi, excellent breakfast. Parking and nice restaurants very near. All in all, very good hotel with great value for the money. Would recommend and would go back.
The room is small but has enough space to put bags etc. We didn't have a view but that didn't worry us. You are only going to sleep there anyway as there is so much to see. The bathroom is nice and big. They have an environmental policy in regard to saving water and there are little messages in the bathroom etc. I always love to see that. Just a small thing. Location is great as you can walk anywhere. There are some lovely little restaurants just outside so you can't get lost after having a meal and a few drinks. Lots of sights to see and shopping down some lovely streets all in walking distance feim this hotel. It took about 20 mins from Genova Piazza Principe train station and cost 25 Euro.
The hotel is in Porto Antico (Old Port), the old part of the city, a very lively area made of narrow streets right across the marina, very close to the Aquarium. Parking is available at Marina Antico Porto Parking with a discounted tariff for the hotel customers. The hotel is new and very clean; rooms are comfortable, they have air conditioning, minibar, safe and kettle with complimentary coffee and tea. Continental breakfast is also available for 3 euros only!!! The location is very good as many attractions are just a short walk away; staff is kind and professional, price is very good indeed. We enjoyed our stay very much!
I stayed at this BW for 4 nights in April. I chose it because it was close to the start/finish line for the Half Marathon race of April 9, 2017. It is steps away from the port and all the attractions there, as well as the old town with its small winding streets and tiny shops. My room was a good size by European standards, with a very comfortable kingsize bed and flat screen TV, though I never had time to watch anything so I can't comment on its quality. The bathroom had a shower and a bidet, no bathtub. The shower size was fine for me but might be considered a bit small for a full adult male, still it will get the job done. There was one averaged size window with shutters with a view of a building across the street. I liked the fact that I could open the window and listen to the street noises but could have peace and quiet once it was closed. The building is old but very clean. There is an elevator but, like most elevators in old buildings, it is small with a capacity of 4 people without their luggage. I doubt a wheelchair would fit, you should check with them ahead of time if that is your case. There is a buffet breakfast that is adequate to most needs, the regular coffee is great and they will make you an expresso or cappuccino if you ask for it. They also have free WIFI. The staff is terrific, you can ask them just about anything and they will do their best to accommodate you. They really made my stay very pleasant, I would stay there again.
Whilst not in the best part of Genova it is clean, well run and provides a comfortable quiet nights sleep. The rooms are spacious by European standards comprising a king bed, lounge, writing desk, bar and toilet with full amenities and large enough for two Breakfast is well presented and those going on a cruise are well placed to the port
I booked this hotel and told the staff that i would arrive at 11am and would need to check in as I had appointments in Town; The response? A single sentence that they did not do check-in before 2pm! No alternative offered, suggested or proposed. Take it or leave was their attitude. Of course, I left it and will go elsewhere.
andreabig4, Direttore at Best Western Hotel Porto Antico, responded to this review
Dear Mr. Spigel, We are sorry you did not choose our hotel. The colleague who answered you explained that our rooms are available from 2pm because our staff needs this time for cleaning up all rooms, as in many other hotels. In case of early arrival we have a baggage deposit where luggage can be stored until rooms are ready. It's been a pity you decided to give up testing our hotel and our staff this time, we do hope to welcome you in the future. Best regards, Andrea Quattrone Manager
This hotel is small, nice hotel, located close to the Aquarium. The room is clean and nice. The breakfast was very good. The only problem is the elevator that is very small and it takes too long to go upstairs.
This hotel just walking distance to aquarium and all main attractions . Streets will lead you to strip of souvenir shops and restaurants. Theres a couple of italian restaurant just in front and a souvenir store. Hotel room have high ceilings, but had a sleepless night during stay coz of people outside were up till 2 am in the morning,not a noise proof window. Staff were okay , seem unwelcoming and snobbish but not intimidating. Basic breakfast were okay.
andreabig4, Direttore at BEST WESTERN Hotel Porto Antico, responded to this review
Dear Customer, Thank you for your comment substantially positive. We are sorry that you don't slept well because of the noise, generally our rooms are quiet because the road is closed to traffic and the windows have been recently replaced. Perhaps the night of your stay there will be a special event in the area. We are also sorry that he noticed a coldness on the part of our staff, our mission is to make the customer feel as if he were at your house, next time we will strive more we invite you, therefore, to visit us again Andrea Quattrone Manager
The Best Western is a good choice if you'd like to stay near the old city and the old port. Wedged into a wall of buildings, it's narrow and modern. The room was small, but adequate. There are no drawers (common in many European hotels), but there are a few small shelves. It was also dark, but that can't be helped due to its location on a narrow street in the old city. The bathroom was sub-par for an accommodation of this level. The shower was smaller than those found on most cruise ships, with poor water pressure, water temperature continually varying, and bad drainage. There was no counterspace and poor lighting. The WiFi is free, but terrible. Breakfast is very reasonable at 3 Euros. It was adequate but nothing fancy. A word about Genoa. We were only there for a day, but I found it grimy and polluted. There's a ton of graffiti, but also many beautiful building left from its glory days.
andreabig4, Direttore at BEST WESTERN Hotel Porto Antico, responded to this review
Dear Customer, Thank you for choosing us but we were surprised by some notes moved to our facility. regarding the shower, As regards the dimensions of the bath and conforming to the dimensions required by the chain and is equipped with all inclusive bidet (not always present abroad) and the showers are all 80x80 cm or 90x70 cm. The water flow is adjusted to maintain constant flow and adjusted for saving water as prescribed by the chains that adheres to Stay for the planet. Wifi is fine, we expanded fiber 80 megs with dedicated line not easy to find in the center if you have had problems could ask and we would have given in Genoa have made strides to clean and consequently safety do not think you have been able to verify all of this in just half a day, we invite you to visit us again maybe in a more quiet period The Manager Andrea Quattrone
The hotel is very well located, two minutes walk from the aquarium, in a quiet street. My double room was reasonably spacious, with a very comfortable bed. Breakfast is very good, with a variety of savoury and sweet options, good fruit juices and coffee.
Excellent service. Hard to find by car as you have to go through the limited traffic area but definitely worth it. Excellent service. They even had a pushchair for our youngest. And helped me print out my daughter's homework. A short walk to the pirate ship, aquarium and all other kids' destinations. Superb cleanliness, excellent and varied breakfast . Wonderful all round Would certainly recommend
We had a room at the back of the hotel, a bit dark with a shuttered window, but importantly it was clean. The hotel's location was good, near the waterfront. and the many restaurants there. It was also close to many of the old city sights, especially the grand palaces. Breakfasts: the hotel's offer of 3 euros a person- really excellent value for money, compared to the exorbitant costs of French hotels' breakfasts. Parking is available in a nearby small underground car park- but do book a space with the hotel when you book the room. The Reception staff were excellent and very helpful day & night.
Our room was on the seventh floor and did not have a view. It gave us a feel of what it is like to live in the narrow streets around the port. The room was clean and well designed. Breakfast was on the ground floor and was substantial. We came by car and requested a parking place. The garage was several alley ways away but to get their by car was challenging for visitors. The staff were very helpful.
We came to the hotel by walking from the Genova Piazza Principe station - about 10-15 minutes, We took a shaded alley, which did not give us a great first impression of the neighbourhood. As we became more accustomed to the alleys and the grittiness of the old part of the city, we appreciated the hotel's location far more. Even at night we felt quite safe in the area. We could easily walk to the waterfront and to many of the old city sights, especially the UNESCO heritage trail through the grand palaces. The hotel was most satisfactory. We found the room large enough for two, the bathroom reasonable (although the shower is a squeeze for larger people). The bed was comfortable and the cleaning and servicing was quick and good. The WiFi was excellent and included in our charges. We did not have breakfast included, but took the hotel's offer of 3 euros a person and think it must be the best value in Italy. The reception staff were efficient, friendly and helpful. The hotel has lots of families stay as it is close to the Aquarium. If lots of kids bother you, consider this, especially during school holidays. We enjoyed our stay and would stay again.
The staff was great, the room quite large, very convenient and absolutely clean; we had a large bed, very comfortable and there were enough pillows. The location of the hotel is perfect to discover the old town and the Porto Antico – everything in walking distance. The breakfast buffet is OK, but not the hotel highlight. And the room was a little noisy (noise from other rooms, not from outdoors). But we would definitively come back to this hotel.
Went there on our honeymoon in June and really loved it! Great location, staff was very friendly and helpful. Very close to the aquarium, and also short distance from the center of the old town. Only down side is there was no window in our room, because our room was facing an alley, so it was difficult to know how the weather was. But the room was big and very cozy. Would definitely go there again!
I was for 4 nights on July 2016.the weather was nice,the hotel so clean and staffs are very welcome ,always smiling and give good suggestion for food and places,the location is perfect ,near to harbor and old shoppings and Restaurants,try locanda spinola Resturant if you like special Italian sea food,little bit expensive but nice
Lets begin with I was having trouble finding the designated parking garage, so I called the front desk twice asking for help. The first time, Paul was helpful and the second time he hung up while I was trying to explain to him where I was. Then when I got to the hotel, there was no mention of me being a Diamond member, receiving a welcome gift or room upgrade, or anything. He seemed as if he was very annoyed with his job. I did forget to add a crib to one of my reservations (I had a total of 3) and asked if I can get a crib that night, and was told housekeeping is not in so I cannot receive one until the next morning. I was very disappointed in the fact that a front desk associate could not run and get us one, keeping in mind when I asked there were two front desk associates up there. The mattress in the rooms are terrible. Its almost as if they just want you to stay one night and leave. Breakfast was decent the first day, then I'm not sure who made it but we chose not eat because the eggs looked like soup. That says a lot when id rather eat at McDonalds then to eat when I already paid for breakfast at hotel. Room size was small but that is common in Europe. The location to the aquarium and touristic sites, restaurants are outstanding! That's why I believe they don't value customer service, because they know people will stay there regardless because of location. I will never stay at this Best Western EVER again!! At some point the location doesn't mean anything compared to the horrible service we got.
andreabig4, Direttore at BEST WESTERN Hotel Porto Antico, responded to this review
Dear Mr.Latif, we are very sorry for the inconveniences occurred during your stay, and for not having you reporting that to the front desk; it is important for us that Guests feel like staying at home with us and we make every possible effort to do so. Our front desk is prepared to help incoming Guests with directions about how to reach us, understanding that arriving in Genova is not easy as you experienced; the phone line fell down the second time you called, and sometimes this problem happens in the city's historical centre. Best Western cares about all BW Rewards members, as you surely know starting 2016 there is a new Rewards program which has been followed for what concerns your Diamond member status. Baby cots are available upon request prior to arrival, but they can be prepared the arrival day until the housekeeper is on duty (mid-afternoon). No previous requests for baby cot have been reported for your reservation, and as you have arrived at around 11pm we had no more possibilities to accomplish your request but we were ready to do this the day after, when you decided in the end not to have the baby cot set in your room. Furthermore, I respect and accept your judgment about breakfast and mattresses which anyway I consider your personal opinion: I can assure you that both services fulfill the strict chain standards and are highly appreciated from a high percentage of Guests. If you are planning to come back to Genova, we will be glad to have you again with us to make you change your opinion. Best regards Andrea Quattrone Manager BW Porto Antico
Could not ask for better location in the historic area of Genova. Highly recommend this as a place to stay whilst exploring Genova! Quite street with limited auto traffic, wonderful little piazza for relaxing just outside the doors of the hotel.
The staff was friendly, welcoming and very helpful. Not only did they provide me with a map, but drew out a walking map for an hour long sight-seeing tour around some of the main sites. My rooms was indeed spotless and the interior facing rooms are super-quiet. The hotel is approx.15 mins from the train station on foot, so if you have little luggage, arrive in the day-time and have a good map, I would recommend that over taking a taxi since mine went the long way round and cost a whooping $12 euro.
The hotel provides excellent service, superior location, and well-priced excellent breakfast. The staff provided a map and informed advice on exploring the city and restaurant choices. The room was comfortable, with all the necessary amenities. We would return for a longer stay at the first opportunity.
The staff were fantastic, the room was a decent size, spotlessly clean, with tea and coffee (but no milk), a TV, toiletries, all you'd expect really, the only fault was down to the way the hotel was built. The rooms and corridors are not carpeted, which is obviously great for cleanliness, but footsteps and voices reverberate around the building making is difficult to sleep. Additionally, a water pipe was located in the wall somewhere near the bed, so when the bathroom was used upstairs there was a very loud gushing noise which also made it difficult to sleep. However, this is not the fault of how the place is run and I would stay again - just bring earplugs if you're a light sleeper!
I agree with those reported by other users. Staff inattentive and not very clear in the explanations. comfortable room with good service and cleanliness. sin. Try to improve for the future ... may be..
Location is ideal: Really close to everything, silent enough (in an alley). Prices in line with Best Western Quality, Room was really clean and nice. The only negative is that breakfast was not included: considering the overall cost of the room, 3 euros for the breakfast is nothing.
Spotlessly clean everywhere. Fantastic location close to shops, restaurants, harbour and local attractions. Extremely pleasant and helpful staff, reception is a joy. Breakfast buffet has a great selection of breads & rolls, juices, cereals, cold meats and cheese and hot items. If you can request room 805. It is large roomy and beautiful with floor to ceiling double glass doors on 2 sides opening on to a large balcony. Like being in a Roman villa!! There is some street noise but you are in the Porto Antico after all!!
We recently stayed at the Best Western in Porto Antico, Genoa tor two nights. One upon our arrival to Genoa awaiting our cruise ship and on the last night before heading home from the cruise. Both times our stay was excellent. The staff are wonderful and very pleasant and helpful. Both times we arrived early morning and they accommodated us with an early check in to our room. This was extremely helpful when we had flown overnight from Canada and were very tired. I can honestly say I have never staying in a cleaner hotel, anywhere, even the lobby washroom was spotless. And what was very impressive was that they cater to woman travelling on their own as well. I have never seen that before. Well done. The breakfast buffet was very generous with lots of selection. I would highly, highly recommend this hotel to anyone visiting Genoa. It is perfectly situated in Porto Antico with lots of shops and restaurant very close by and a short walk to the waterfront. Sorry we had to leave! But if we ever travel back to Genoa, there will be no question as to where we will stay.
Excellent location, Beautiful room, fantastic staff, perfectly clean. Staff were extremely helpful, Breakfast was excellent. This hotel is in an excellent location ion the historic part of Genoa. Located close to many bars, restaurants and shops. we thoroughly enjoyed our stay.
Clean but poor hotel, no view noise and poor breakfast. I've stayed in the past in many other hotel of this chain but they were much more better. NO green procedudure in reality.You have to improve for the future
The hotel is nice but the parking is far and expensive. The breakfast was big with bacon and eggs and the rest. Did not have a balcony to smoke. The room and bathroom was very very very small for 4 persons. This is the only city in Italy where I did not felt 100% save walking around at night. The old boat in the harbour was nice to see but after Rome and Siena and all the rest the sightseeing in Genoa is not wow. According to me this is not a must see in Italy
Nice hotel in a great location. Convenient to the rail station, city and cruise terminal - all within 5-10 minutes walk. Room was clean, modern and spacious. It had comfortable beds and pillows, a big safe, TV and good fast wifi. We stayed in a top floor, family room with bunk beds for the kids. We all got a good night's sleep. Lift is small but fast... wasn't a problem Staff were friendly and very helpful. Breakfast was a good quality buffet which was kept replenished. Overall, a great stay and was value for money. Will stay there again.
We liked the location and rooms but didn't give 5 stars because the parking was very far away and very expensive. The showers was leaking and splashing a lot. Breakfast was one of the best one we had in Italy. If you can get good rates from hotels.com, you should definitely book it.
We stopped off in Genoa for a few days before our cruise. We booked and breakfast was included which was awesome. We also had the delight of a ladies room booked which included a salon dryer as well as flatiron. The room was on the 8th floor which was the top floor. We had a huge balcony with street view. Rooms very clean and very well maintained. The hotel staff were stunning as well and all fluent in English. They also gave good direction. They also assisted with organizing taxi for us to get to the port. They overall service was outstanding and we will be going their very soon again. The price is also very reasonable and with breakfast included it's definitely great value.
location: the best i8n genova, close to everything... Personnel, excellent to help you. Have a close parking what is extremely useful! The amenities are fine, the breakfast was excellent, even for kids.
Plus: Very well located. We strolled through the old town by foot from the hotel. Very close to the Porto Antico area, the Aquarium and the old ship replica. Large double bed, large room, good breakfast. Minus: No parking at the hotel and on a street with restricted traffic. I sent an email asking for directions but no reply received. Took us about 30 minutes to figure out where to park, about 200m from the hotel (Porto Antico Marina).
The hotel was in a fantastic location. We arrived by car, but this was no problem as they had a private gated garage for guests. This did come at a charge of €18, but this was the same price as the public car park which was of equal distance. And you also get an allocated spot which is yours no matter if you come or go. The service at check in was very friendly and our language barrier was no problem! The room was pleasant. Our room felt a little small, but we were out most of the day so this wasn't a problem. We had a balcony which overlooked the street the hotel was on, and the air con in the room was fantastic, which was great for the hot weather we had. The location was a perfect middle ground for the port, the old town and the palazzos. Once we parked the car, we walked everywhere.
Booked for two nights before we go hop onto our cruise. Hotel location is good, close to nearly everything, lots of restaurants, bars, shopping within walking distance. Continental breakfast as good, even served scramble eggs, plentiful of choices. The rooms are small, but space was sufficient for two, bathroom is well laid out. The rooms are very clean, staff at reception are very helpful and friendly. The restaurants around are well priced. One word of advise, because of the location of the hotel in one of the old town lanes, the taxi had to go right around to get to front of the hotel, and seriously if you are confident enough and want to save about 10 Euro, stop outside the aquarium, the hotel lane is right across the main road(crossing avail as well).
Good location close to the old port and the historical centre. Helpful friendly staff. We had booked a taxi for our return to the airport but the driver phoned the hotel to say he was ill. They called for another taxi that arrived in less than 5 minutes. Wifi is better in reception than in the rooms but that is normal with most hotels. Breakfast was OK but they could replenish the cold cuts more often at busy times.
We stayed one night in a family room for 4 people. This was a regular size room with a sofa converted to a bunk bed in addition to a king size bed. This worked surprisingly well and we slept soundly. The main attractions of this hotel are a decent breakfast, a clean room, a low price, and a very central location. We could easily walk to all the main sights in central Genova including the Aquarium, and could choose from any number of bars and restaurants. We also took advantage of the private parking, but I would not recommend this to anyone with anything bigger than a Fiat 500. Great for staying centrally in Genova for a reasonable cost if you don't plan to spend a lot of time in your room.
Great value. Clean, reasonably quiet, modern, comfortable, friendly and knowledgeable staff. I would gladly stay here again. Centrally located well priced. Bed was firm and sheets were soft. Bathroom even had a heated rack to dry towels and laundry.
We stayed here one night since we booked a tour of Cinque Terre. The room was small as well as the elevators. The breakfast was good and there are a number of restaurants around the hotel for dinner. Be on guard for pick pockets. We noticed some suspicious characters in the area, which is why we ate dinner across the street from the hotel.
This hotel was in a great spot! Very close to the train station (5-10 minute cab ride) and across the street from the water. It was very near the Aquarium. There are many restaurants and shops right out the door. This hotel is in the charming tiny streets of Genoa. The lobby is clean and bright, the staff very helpful. The breakfast was good and there were plenty of choices. The room was great, we had a family room which had a good sized bed for 2 and a set of children's bunk beds. The Elevator was very small, only about 4 adults could squish in the lift at one time.
Stayed for 1night , nice big comfortable bed room and hotel spotless .staff very helpful ,provided a map and highlighted a very interesting walk around the lovely old town . Breakfast excellent with plenty of variety
very nice hotel, refurbished so all is new Standard italian but Good breakfast. Very friendly staff, very helpful Only drawback : avoid a room giving over the street as it s noisy up till midnight with pedestraian traffic and customers eating in the Soho restaurant (actually good) Even if double window, the narrow alley amplifies the noise I would go back. i paid 83€/night with 2 months advance booking 10 min walk to the station, if you plan to visit the riviera Small drawback: wifi is cut from time to time
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