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Best Western Plus Hotel Gas City, Gas City

4.5/5  - basé sur 316 notations.
4936 Kay Bee Drive, 46933-6601, Gas City, United States - See map
Best Western Plus Gas City - Welcome to the Best Western Plus Gas City! The Best Western Plus Gas City is ideally located in the center of Gas City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy a great location near Taylor University, Indiana Wesleyan University, the new Cafe Valley, and General Motors. Conveniently located with several restaurants within walking distance including: Casa Grande Bar and Grill and Mia Cucina Italian steakhouse and Pizzeria. We offer great rates, and unbeatable value at this Gas City Hotel. Stay at this Best Western Plus Gas City hotel for spacious guest rooms, each complete with easy elevator access, cable satellite television and wireless high-speed Internet access. Other amenities at this hotel in Gas City also include a hot breakfast each morning, in addition to on-site guest laundry and a complete fitness center. Business travelers have made the Best Western Plus Gas City the best choice for hotels in Marion, IN. We provide meeting facilities that can accommodate up to 30 guests and a close proximity to the new Cafe Valley, American Woodmark, 3M®, General Motors, Echelon Furniture, Dollar General Distribution Warehouse, Weaver Popcorn, Gripco and the Walmart® distribution center. Our facilities are also perfect for weddings, reunions, group events and more. Visiting for fun? There's plenty to see and do just outside the Best Western Plus Gas City, located right off I-69 at Exit 259. Taylor University and Indiana Wesleyan University are both nearby for those touring a campus or visiting students. Walnut Creek and Club Run Golf courses are a golfer's dream. James Dean and Ducktail Car Shows are perfect for the auto enthusiast. History buffs can see the Covered Bridge Festival, 1862 reenactment at the Civil War Days at the Mississinewa Battlefield, in addition to the Marion Veterans National Cemetery. And, of course, there's always the Splash House, Garfield Trail, Cardinal Greenway Riverwalk, and Quilter's Hall of Fame. There's something for everyone in Gas City! Make your next Gas City hotel stay truly memorable with the Best Western Plus Gas City. Book and save today. Enjoy your stay.

Best Western Plus

Hotel Gas City

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 316 guest reviews
NOTE ISSUED
Excellent
203
Very Good
74
Average
21
Poor
11
Terrible
7
REFER TO NOTICE
Business Business
69
Couples Couples
50
Family Family
150
Friends getaway Friends getaway
20
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Loved our stay!"

5
03/11/2018

Our son now coaches at IWU in Marion. We decided to stay 1 night rather than driving back & forth. We were very impressed with this hotel. The room was spotless from floor to ceiling. The hotel was quiet and up to date. Beds were comfy. Staff was kind with check in and check out being quick and easy. The parking lot could use more lighting but that's the only "down" thing I have to say. It's behind Cracker Barrel and next to a little local spot to eat. We have no complaints. If we didn't have dogs to get home too (even though this hotel is pet friendly, our pets aren't travel dogs) we would have stayed another night just because. They offer tons of cable channels. Coffee was good. We'll stay again.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
LCatz91 We greatly appreciate your review! We look forward to welcoming you on your future stays! Thank You

"Above average"

4
23/10/2018

The beds were comfy, the room was clean and modern. It's small, but there is a pool. I was there for business, and the hotel served its purpose. The only problem I encountered (which wasn't really a problem) was my door didn't shut all of the way on its own. Average, normal hotel.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
jegerow We greatly appreciate your review! Thank You

"Nice hotel"

5
22/10/2018

Clean, comfortable and convenient. Good for business or leisure. Friendly staff and a good breakfast. I prefer to be further from the pool area because of the noise but overall it's pretty quiet. Good value.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
Y9398RWlisaw We greatly appreciate your review! Thank You

"Nice Stay convenient location"

4
04/10/2018

We had a good stay although the phone didn't work for 2 of our 3 days, I guess it wasn't that big of a deal it was a simple fix once they attended to it. The worst part was, it was an event weekend and all the local hotels were price gouging.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
mcgrizmg We greatly appreciate your review! Thank You

"Nice hotel poor service"

1
03/09/2018

Left two pairs of pants accidentally in the hotel - then tried to get them back - big mistake. Tried to charge me $45 to send them to me including a $10 pickup fee. Not against paying the shipping - this was outrageous. I will find another hotel to stay in next time I visit my family.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
timothycK4222NC On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank You

"Nice Stay, as expected"

4
27/08/2018

We stayed 2 nights at this Best Western. We were in the area to move our daughter into Indiana Wesleyan Univ. We arrived late and were greeted by a nice young lady. Check in was very fast and efficient. No issues. The rooms was newer, nice enough and clean. My wife is pretty particular and she had no issues with the room either. The bathroom was clean and the shower had plenty of hot water (a major point for me). The only complaint with the bathroom could have been that the water pressure was not that great, but it was not anything to complain about. The hotel is right next to Cracker Barrel and we ate there the first morning. The second morning, we ate the breakfast at Best Western. The food was as expected and hot. Plenty of selection; eggs, sausage, waffles, bagels, yogurt, French toast, cereal. Plenty to drink: coffee, water, orange and apple juice, milk (2% and skim). The breakfast was good and there seemed to be enough for everyone. The bed was very comfortable, but maybe a bit too soft? This is not anyones fault, just my personal preference. There were plenty of pillows and the bed was clean. When we got home at the end of the first day, the room had been cleaned, bed made and bathroom cleaned. This hotel checks all the boxes. If I were to complain about anything, it would be that I feel the price was just a bit on the steep side. Again, everything was very good about this room and our stay, but I would expect to pay about $125-$150 a night on the high end, but our 2 night total was $387. Im sure this had to due with demand for lodging as it was move in weekend for all the students at Indiana Wesleyan University. We would consider staying here again if/when we return.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
semoguy We greatly appreciate your review! Thank You

"Graduation "

1
11/08/2018

Came down here for my graduation at Indiana Wesleyan University. I didn't want to pay $200 for a night at the Holiday Inn and figured paying $110 would get me a decent room. We stayed at a Best Western in San Antonio and it was really nice. I was completely disappointed arriving here. The car is a hit or miss to open the room door, we had fill handprints on the back of the bathroom door, the bathroom door does not lock, my moms phone did not work, the key card reader from the back patio shows it's unlocked but the door does not open. I drove 2 and a half hours to come to graduation and next graduation I will be driving home after. Graduation was the best part of it all. Absolutely would not stay here again. Wouldn't recommend it.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
dragana2288 On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 765-998-2331.

"Would recommend"

5
18/06/2018

Just recently started staying at Best Westerns the last few years and they are now my go to hotel when traveling . Will look for them first in the town/city I might be visiting. Got to say the Gas City Indiana hotel has got to have some of the nicest pillows ever had to sleep on when staying at a hotel. Also loved how easy the doors opened with the slide in card, I am handicapped and sometimes they give me problems. The room was clean . the staff very nice. Even the breakfast was good, it was a nice convenience too

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
iampatmac We greatly appreciate your review and glad you enjoyed your stay! We look forward to welcoming you on your future stays. Thank You

"Reasonal Luxury"

4
29/05/2018

Lovely entrance & lobby area. Breakfast is provided each morning...very economical since breakfast is included. Nice variety of breakfast items. ALL employees are helpful, nice & willing to go the extra mile. We have stayed at this particular Best Western quite a few times & each time we have been pleased.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
loribrookssmith11 We greatly appreciate your review! We are glad you enjoyed your experience at our property. We look forward to welcoming you on your future stays as well. Thank You

"great family event"

5
29/05/2018

Wonderful place to stay for a family event. Breakfast is excellent with a good variety of hot items that are quickly replenished and tasty. Staff was helpful and there are several good nearby restaurants.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
Mary W We greatly appreciate your review and glad you enjoyed your stay! Thank You

"The PLUS must refer to the new HIGHER PRICES"

2
26/05/2018

We have stayed here several times before because the location is handy to the church that has me preach... but we will be looking at other places since the price has nearly DOUBLED ... Nearly $200 for this very average hotel is ridiculous... Next time we'll shop around and stay elsewhere We are in our seventies and the genius at the desk put a family with a loud obnoxious five year old in the next room..........Not smart.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
McBible We greatly appreciate your review. We apologize we are unable to exceed your expectations. Have a great day! Thank You

"Gas City Hotel Next to Payne's Restaurant is an added bonus"

3
11/05/2018

Over all good experience. My biggest complaint which started my day off on the wrong foot was that the breakfast was not great as they had ran out of scrambled eggs by 7 am and the orange juice was empty.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
V5623UDmichaelh We greatly appreciate your review and apologize for the challenge you experienced with breakfast! Thank You

"Great Place"

4
10/05/2018

Great Place to stay in a pinch while on the road. Rooms were very clean and the pillows were soft and fluffy. Staff was nice and professional, good bargain for being in the middle of nowhere. Definitely would stop again when I'm passing through this part of the country

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
Rick C We greatly appreciate your review and look forward to welcoming you on future stays! Thank You

"Visiting Taylor University"

5
09/05/2018

This was a great location, as it is right off of the highway and about 8 minutes from campus. The hotel was quiet, the room was clean, the bed was comfortable, and the breakfast was good. I would definitely recommend this place if you have to visit Taylor.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
JSevera We greatly appreciate your review and glad you enjoyed your stay! Thank You

"Not my best choice here."

3
24/04/2018

I was traveling through this area on my way back from Arizona with my pet. I had a small pet with me and they charged 30 bucks a night for this! My pet is paper trained and under 10 lbs. could not comprehend this expence for a small pet. Other than that acomadations were nice room was as clean as it could be for carpet in a pet room.

Ashley S, Director of Sales at Best Western PLUS Gas City, responded to this review
Merlin We greatly appreciate your review! Thank You

"We recommend this hotel"

5
07/04/2018

Our room was clean and comfortable and the staff friendly and proficient. The rate was a good value and we choose this particular hotel because it is pet friendly. We have had good luck with best Western hotels.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
Jeanne We are glad you enjoyed your stay and look forward to welcoming you on your future stays! We greatly appreciate your review! Thank You

"Great mattress"

4
25/03/2018

Clean, friendly staff, extremely comfortable beds. We slept well. Good shower but an exhaust fan in the bath would have been nice, it got humid and steamy. Loved the white fluffy towels. Would recommend this BW to anyone.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We greatly appreciate your review! Thank You

"Go Elsewhere!!!!!!"

1
18/03/2018

The “Plus” to this hotel is that there are other hotels right around the corner. Do NOT stay here!!!!!! Horrible customer service. Consistent reviews and we personally experienced the room you book either not being available at all or not the room you booked.

BestWesternHotels, Corporate at Best Western PLUS Gas City, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"HORRIBLE - STAY AWAY!!"

1
17/03/2018

Horrible front desk experience with Ashley [---] (Front desk manager). She should be fired. 2 different family members with confirmation numbers. No rooms available. DO NOT STAY HERE. Worst hotel experience ever.

BestWesternHotels, Corporate at Best Western PLUS Gas City, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"A Stop on our road trip"

4
23/02/2018

We had a wonderful registration handled by Jake, evening front desk attendant. Very nice, excellent demeanor. The room was clean and tidy. Breakfast was fine. Beds were comfortable.All in all, a wonderful visit.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We greatly appreciate your review and look forward to welcoming you on your next stay! Thank You

"It was ok"

3
05/01/2018

Rooms are clean and quiet. Breakfast was cold. I have stayed here before and had better quality. A bit disapppinting. Staff is friendly. It's a BW not the Ritz but ok. Would have like to have had a hot meal with decent coffee

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We appreciate your review! We apologize your experience with our breakfast was not the same quality as your previous stay. We have address this and again appreciate your honest review. Thank You

"Nice clean place to stay"

5
26/12/2017

The Best Western in Gas City I.N. has clean rooms and friendly staff. And is responsible rates. I would recommend staying there. It is close to the high way also. But you don't really hear the traffic

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We greatly appreciate your review! We look forward to welcoming you on your next stay. Thank You Ashley

"Excellent choice in the area"

5
05/12/2017

This was a great choice for our family. Super clean family friendly hotel near our thanksgiving destination. Our usual choice has gone down hill and this hotel was one exit down so we went for it. We booked a two room huge suite for a very reasonable price. The bathroom was nicely renovated with a huge tub, room was clean, functional and had all we needed. Ashley at the front desk was very helpful and friendly. There is a Cracker Barrel, Starbucks and British restaurant at this exit which is very convenient. Our kids used the pool and it was clean and warm. Breakfast was decent and the coffee was good. Will definitely stay here again.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We greatly appreciate your review and glad you enjoyed your stay. We look forward to welcoming you on your future stays as well! Thank You

"Great hotel with convenient location"

5
28/11/2017

Hotel was clean and comfortable and a great value for the price. Staff was very friendly and extremely helpful. Good breakfast and great location. Didn't use the pool but saw families that were and it was a good size. Hotel was very quiet even being so close to the interstate.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
Thank You so much for you review. We look forward to welcoming you on your next stay as well!

"Crappy Stay"

2
27/11/2017

Review title says it all, however we were not familiar with the area. We were not even ten minutes away at an event we planned on staying at for quiet some time, but didn't because we had gotten a call about our dogs causing a noise complaint. Our dogs have never acted like that, but it is whatever. We have no plans on coming back.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We apologize you didn't enjoy your stay! We have to ensure each one of guest are satisfied. WE are a pet friendly hotel however we encourage guest to not leave their pets alone in the room. We understand this may not always be feasible. After we received complaints and staff could hear them repeatedly barking for quite some time we decided it would be a courtesy for ALL guest including our pet guest to call you. We apologize this was an inconvenience. Thank You

"Take it or leave it..."

3
06/11/2017

Stayed overnight for my daughters 5th birthday so she could swim & do something fun. We were able to swim one day, but when we went back the next day the pool was closed for whatever reason. The room was pretty decent... a little outdated in appearance, but good size for the 4 of us. However, neither remote in either room worked on the TV. Not a huge deal to have to change the channel manually, but still not an expectation when you're paying to stay somewhere. The bathtub in our room was great & breakfast was awesome. Probably the best breakfast I've had at a hotel actually. Overall, I think my daughter had a wonderful time which was the whole point of the stay. I would consider going back here.

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We are glad you enjoyed your stay. We apologize for the inconvenience of our pool being closed the following morning from the hours of 8am-1pm due to the upkeep of the pool from over use of it from the previous night. We greatly appreciate your feedback and for future if could please bring any challenges you to the front desk so we can have the chance to make your stay even better. We look forward to welcoming you on your next stay. Thank you

"From Top to bottom, from beginning to end a great experience!"

5
05/11/2017

We absolutely loved every single thing about this great hotel! the daily breakfast was terrific, the staff friendly and helpful, the hotel and grounds immaculate, the rooms and WIFI great as well! We would highly recommend this hotel to any and everyone!!!

Ashley S, Front Office Manager at Best Western PLUS Gas City, responded to this review
We greatly appreciate your kind review. WE look forward to welcoming you on your next stay as well! Thank You

"Best Price, Best Location"

4
01/11/2017

Though comparable to the nearby Holiday Inn Express, I Have repeatedly found the cost to be lower. It is also located right behind Cracker Barrel and across a side street from a local favorite, Payne's (restaurant).

"Improvements have been made"

4
31/10/2017

Having stayed here previously, we knew what to expect, and there just aren't that many choices in Gas City. We found improvements, especially the breakfast. The internet connection was fast, and everything was nicely clean.

"Best Hotel in Upland/Gas City area"

5
31/10/2017

Always a pleasure to stay at Best Western. The .Location is between two campuses. We have two grandson's in college in this area. One at TU and one at IWU, so we come every year to watch them play football.

"Comfortable beds, clean and staff friendly"

5
23/10/2017

The beds were comfortable, staff was helpful and polite. Breakfast was good and the server was great! Highly recommend! Being in a small city I was surprised at the quality of this hotel! (Could use more art on the walls)

"Best Western Indiana"

4
20/10/2017

All very good great place for sure for the $ of the room! Really interesting eclectic restaurant adjacent to the GC location. Personnel excellent and NO idiot guest problems. And good interstate location to get up to Ft. Wayne, or down to Muncie as to regional local.

"Nice stay"

3
19/10/2017

My check in went well. However, when I went to my room someone was already in it! So I had to go back to the front desk and get a new room. That was a first! Overall the room was large and clean. I was pleasantly surprised to see fridge an microwave. I enjoyed my stay overall. I ate at Payne's restaurant and this was also a pleasant surprise! I recommend going there to eat! I was a bit rushed in the morning at check out as I had to present a workshop that day with the Marion schools. They asked me for my email which I gave upon check in. I did not get my receipt and had to call the next day. That was slightly annoying as I had already given my email and wanted a speedy check out. Nevertheless I would stay here again. It was a nice stay. Not extra ordinary --but nice and the staff was overall nice too.

"Best Western Plus Hotel"

5
16/10/2017

Best Western Plus hotel in Gas City, IN is conveniently located to IN Wesleyan Univ and Taylor Univ. Nice accommodations, comfortable bed, and a spacious room. We would be happy to stay at this hotel the next time we are in Indiana.

"Average"

3
05/10/2017

Breakfast was good. Good variety and choices. Rooms was LARGE and mostly empty space. Other rooms weren't like this. Hotel was nice but average, & not equal to regular room rate. Had a discount online and work paid for room

"no surprises"

5
29/09/2017

We have stayed at this hotel for past 9 years during 'Ducktail Run' car show and have never had a problem. We usually stay five or six days. The accommodations have been wonderful and very nice desk, cleaning and breakfast staff. Absolutely no complaints.

"Quaint, clean country hotel"

5
21/09/2017

I stay here frequently when visiting family in the area and the hotel meets all your needs. Rooms are spacious and clean, breakfast is decent and there's a pool and fitness center that my family loves to use. Sometimes rooms can be a little pricier than you might expect, but the hotel is overall good value for money and we have never been disappointed.

"Best local hotel"

5
21/09/2017

We were pleasantly surprised with the state of the hotel. This is the best Best Western we have ever stayed at. I am the assistant general manager of an upscale hotel & this hotel impressed me as well. Guest service was over and beyond.Breakfast was better than a lot of chain hotels. Keep up the good job.

"Travel with a cat"

5
07/09/2017

I was happy to find hotel that accepted our cat for an overnight layover. The late check-in was great. The room was neat and tidy. It was great to be able to go to the lobby in the morning with the option to bring breakfast back to the room.

"Quick trip"

5
06/09/2017

This is the second year my son and I have traveled back home and stayed here. The staff was very nice and helpful. The facility was clean and in working order. We had adjoining rooms because my son 15 wanted a place he could reconnect with some childhood friends. It was perfect.

Ashley S, Front Office Manager at Best Western Plus Gas City, responded to this review
Dear Slmonroe1968 We really want to thank you for your review! That is great to hear you and your family enjoyed our property. We look forward to your next visit!! Thank You

"Always great!"

5
01/09/2017

We have stayed at this hotel many times because we have children who have/are attending Taylor University. It is always clean, the staff is competent and friendly and it is convenient. We will be back!

Ashley S, Front Office Manager at Best Western Plus Gas City, responded to this review
Dear cynthiaw765 We thank you for your review! That is great to hear you and your family enjoyed our property. We look forward to your next visit!! Thank You

"Pillow and a Bed"

4
28/08/2017

Traveling with family is always an adventure. We decided to take our chances and see how far we could drive on our way to the next destination. We made it to Gas City and were happy to find clean and comfortable accommodations at this Best Western. Since we had a teenager with us we would have liked the pool to be open later in the evening and earlier in the morning. We did find exactly what we came for, a pillow and a bed so we could rest well and get on the road again.

"Great Accomadations"

5
16/08/2017

The Best Western Plus in Gas City, IN was one of the nicest places we've ever stayed. The staff is very professional and courteous. It's a very clean hotel and the beds are very comfortable. We had everything we needed. We will definitely be staying here again.

"Filthy"

1
15/08/2017

The room was dirty: bathroom floor with stains, carpeting in room needed a thorough cleaning, and overall cleanliness was horrible. Also, could hear the people in the rooms next to me and above me. Definitely no sound barriers present. Paid >$150.00 to stay here and have paid much less at Holiday Inn Express where the room was exceptional! Will NEVER stay here again!

Ashley S, Front Office Manager at Best Western Plus Gas City, responded to this review
We apologize for the experience you had while visiting our property. We have addressed the challenge with the cleanliness of the particular room you were in. We also greatly appreciate your feedback and again apologize for any inconveniences you experienced with your stay.

"Hotel Stay at Best Western"

3
15/08/2017

The bathroom was not well cleaned and the bed was uncomfortable. when I work up the next morning my back was hurting. I do not have back problems. They could of did better with the breakfast. The eggs were plain no salt, pepper or cheese and it was cold.

"CLEAN! Hospitable staff!"

5
24/07/2017

This was a great hotel for a Best Western. Large, clean rooms. No spots on the carpet! I am very picky so this was a pleasant surprise! I will stay here again when I am in the area. Bathroom was very clean and bed was made perfectly! Staff was helpful and accommodating. I also have two friends who have been staying there while building a home.

"Love the Presidential Suite"

5
18/07/2017

We have stayed at this Best Western more than once - and each time we get the Presidential Suite. Great price and love the space. Breakfast was wonderful. It was great being right behind the Cracker Barrel also (love their veggies). Staff was very nice. Hotel was clean and orderly. Great hotel for a great price.

"Best Western Plus Gas City, Indiana"

5
27/06/2017

This was a nice, clean quiet, hotel. its right off the interstate. its a small town but plenty of options for food and gas. the rooms were clean and comfortable. the staff was nice and helpful. we've stayed at Best Western before and will continue to because we haven't had any problems so far.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for writing this wonderful review. It really helps the property out a lot.

"Odd things happening at this BW"

3
27/06/2017

We didn't have any grand expectations for this Best Western Plus in Gas City, Indiana. However, a couple of things that happened definitely raised our eyebrows. We arrived back in our room the second day and found that our bed had not been made even though the towels had been replaced, and that the room had not been cleaned. Ok, no biggie, we thought. However, the next morning, as I came out of the shower into the room, a large male housekeeping staff member opened our room door without knocking. He seemed almost as shocked as I was, and took his time closing the door. We were quite disappointed with this lack of professionalism.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
I do apologize for the unprofessionalism that the housekeeping staff showed. This is not normal behavior. If you would like to discuss these issues that you faced, please contact me at (765) 998-2331 or by email at [email protected]

"Sweet Escape"

5
27/06/2017

The room and hotel were very nice and staff was friendly. I wish there was a restaurant on site as there is very little in the way of food in the area after 9 or 10 pm on week nights. We got in late and had to drive a distance to find food when we were already tired of driving.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
We appreciate you taking the time to write this review. It really helps the property out.

"Friendly, Clean, and Reasonably Priced"

5
24/06/2017

The front desk staff was extremely helpful and told us about the rewards club. With the rewards club we were able to get an upgrade so we went to a King jacuzzi room. The room was very large. The room had a frig and microwave. The bed was comfortable and they had coffee in the lobby all evening. We had a great start to our day with the breakfast that was well appointed. We would stay her again for sure.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
We appreciate you taking the time to write about your stay. It really means a lot. We look forward to serving you the next time that you are in the area.

"perfect place for my daughter's bday sleepover"

5
19/06/2017

Clean hotel. Good location. Comfortable bed and pillows. Nice pool area and warm water. Very tasty breakfast. Friendly employees. Came with cable and internet. Good size rooms. I had my daughter's 9th birthday sleepover there and have no complaints whatsoever.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
We always look forward to hearing about our guests stay's. Thank you very much for writing a review on this property.

"June 2017 2-Night Stay"

5
19/06/2017

From the moment I arrived until check-out the hotel staff I encountered were polite and professional. The hotel was clean from the lobby to my room. Breakfast both mornings was hot and tasty. I will stay here again next time I'm in the area. The cost of the stay was reasonable.

"Easy off I69, good breakfast, comfortable beds"

5
05/06/2017

Our king size room was large, clean, had comfortable mattress, frig and microwave. The facility had an indoor pool, offered a good start up breakfast, and was conveniently located next to a Cracker Barrel and an English fare restaurant. Staff were friendly.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for reviewing our property. It really helps out.

"One of our favorites"

5
01/06/2017

Always try to stay at this facility when we travel that way as it's quality always stays excellent and doesn't vary like some places. Also takes pets which is very much appreciated in a quality, clean hotel.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
We appreciate you taking the time to write these kind words.

"Nice, friendly place."

5
30/05/2017

Very friendly employees. Great location, close to Main Street and interstate exits. Indoor pool. Breakfast had good selection. Host was friendly and very efficient. My fourth time to stay here while visiting family. Will stay there again in future.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for taking the time to review this property. We love hearing from our guests. We look forward to serving you in the future.

"WEDDING TRIP"

5
30/05/2017

Best Western in Gas City is awesome they treat me awesome every time I am there. I love this place convenient and easy to get to get to food places I stay there at least 20 nights a year. I love it here and would recommend it to anyone in the area.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you very much for the kind works. It really helps our property.

"Pleasant Stay"

5
05/05/2017

I spent an overnight mid-week and found everything to be just right. The location and breakfast were what drew me to this hotel, and I was not disappointed. The room was comfortable, bedding and towels fluffy, carpet clean.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for taking the time to write this review of our property. It means a great deal to us.

"Great room, excellent service "

5
02/05/2017

I stopped at this facility on a Sunday night, very tired from a long day of traveling. I didn't have a reservation, but was able to get a room for a very reasonable rate. The room had both a mini fridge and a microwave, plus free wifi. The best part was the breakfast: bagels, toast, sausage, gravy, biscuits, eggs, French toast, freshly made Belgian waffles, plus the usual fare. It was very impressive. I will definitely stay there again.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
We appreciate you taking the time to write this wonderful review of this property. It means a great deal.

"Great place to stay"

5
01/05/2017

This is a great place for us to stay while we visited our granddaughter at Taylor U. Have stayed here before and have always had a good experience. We will certainly stay here again and will also recommend it to our friends.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for your review of this property. We appreciate your business and hope to see you again.

"Clean hotel, good value"

5
30/04/2017

I have stayed here many times on business. The staff is always friendly and my room is always clean. They have a great quality hot breakfast. Also a couple of good restaurants in the area. Check out the little restaurant next to the hotel- Payne's. It was great! I recommend this for business or pleasure.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you for your business. We appreciate you taking the time to write such wonderful words about our establishment. We look forward to serving you in the future.

"Comfort"

4
24/04/2017

Very comfortable, pleasant employees. Nice breakfast. Had a problem at this Best Western a few years ago and decided to give them another try after hearing about change in management. We were pleasantly surprised and will be back.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you so much for giving us another try. We appreciate you taking the time to review our property. We look forward to serving you again in the future.

"Best in Gas City/ Marion area"

5
13/04/2017

This hotel is the best place to stay in Gas CIty/ Marion area. It is right off the interstate and they have the best customer service and nice clean hotel. The atmosphere of just walking in makes that clear. The other hotel we visited was dark and gloomy vibe and rude employees. Nice restauraunt places to get a bite to eat and drink within walking distance.

CharityCook, Manager at Best Western Plus Gas City, responded to this review
Thank you very much for you taking the time to write these kind words. It really helps us out. We look forward to serving you in the future.

"just right"

5
10/04/2017

Our family was visiting Taylor University in Upland, IN. This hotel was just right: comfortable, attractive, friendly staff, good price. Good selection of breakfast options, including make your own waffles, almond milk, hot breakfast (biscuits & gravy, sausage). It also had a conveyor-belt type toaster. The orange juice was very good - I don't normally drink it or like it because it's too acidic for my stomach, but I didn't have any problems. The ice maker was across the hall but I didn't hear it while in the room. It was interesting that there were only 3 towels when we had registered for 4. As it turned out, my daughter spent the night at Taylor so we didn't need the 4th, or I would have called for another towel. Good pillows!

"Accommodating Staff"

5
09/04/2017

I was attending a conference in Marion, Indiana and had booked two rooms with a hotel online. When we arrived to the hotel we found it to be dirty, rundown, and unsafe. Needless to say we could not stay there! Unfortunately, because of the conference all the hotels in the city were already booked. I found the Best Western in Gas City (10 miles from the conference) with one available room. I booked the room and we drove to Gas City. When I arrived the staff was extremely friendly. While paying for my room, I explained my situation with the other hotel. I mentioned that I really needed two rooms but was just thankful to find at least one in the area. The manager, Charity, started to look in her system for any rooms that they might have for me. She even called people who had reservations and had not shown up yet! Because of her efforts, she was able to find one reservation that was not going to be used. I booked the other room right away. I can't thank her and her staff enough! We were able to have a comfortable stay and focus on the conference. I highly recommend this hotel!!!

"Exceptional Care"

5
06/04/2017

My family from 4 different states, stayed at the hotel for my Dad's funeral and the staff were so kind and allowed us to bring food and have it in the eating area. The kids were allowed to play games and enjoy all of the facilities.

"Best Western (Gas City, IN)"

4
04/04/2017

A fine property to stay in, when in East North Central Indiana. Located near enough to serve Marion, Upland, Hartford City, as well as it's host community, Gas City. The free breakfast is far better than most other hotels/motels offer, and the pool was very nice.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
We appreciate you taking the time out of your day to write this wonderful review.

"Clean and appropriate"

4
09/03/2017

Had a family emergency in my home town; I was able to get a room at the last minute. Room was clean, bed was comfortable, no complaints. There was some construction/remodeling on the other half of the 1st floor. But that didn't cause any issues.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind words!

"Great stop, minor exceptions"

5
12/11/2016

We wanted a modern, clean motel near a good restaurant. We got it. The check-in process was semi-painfully slow and a bit odd overall ("You have to take two keys even if it is just one person, that's how we do it.") The clerks seemed a bit unaccustomed to it all, and somewhat friendly but it felt like we interrupted their time together. The room was newish and clean. Everything worked (except the treadmill), The breakfast was motel standard, but the cereal was fine and we weren't into the biscuit gravy thing or the big waffles. We were glad we found this place, and the Paynes restaurant next door was the hit of the night - absolutely delicious.

"You get what you pay for!"

5
11/11/2016

The staff is very friendly and helpful. The hotel is very clean and kept up. The price is right for the stay. Absolutely loved the full hot continental breakfast. You get what you pay for. I will definitely be returning to this Best Western Plus in the future.

"Good Hotel"

4
31/10/2016

This is a clean hotel with professional staff. The room was very nice, very clean, and there was good water pressure and lots of hot water. Coffee was available in the room, and there was ice in the ice machine in the hall. The only snafu was that either there was a deaf person in the room next to mine, or the walls were very thin because I could hear their television quite clearly through the wall.

"Main problem is noise from highway"

3
14/10/2016

This hotel is good overall. However, the noise from the highway is pretty intense. Even with earplugs you can hear traffic go by all night. Air conditioning/heating is a loud window fixture as well, so that doesn't help. Either noise from highway or from machine. Otherwise, breakfast was pretty good (though microwaved eggs and all other hot stuff isn't quite great) and they've updated it well enough. You can tell it was an old Best Western. They put a face-lift on it. Not much nearby except Chinese, Mexican, and an interesting but expensive restaurant across the street.

"Shaken"

1
03/10/2016

I was very pleased when I arrived at this hotel. The room was big and appeared clean. My first night there my friend said she killed a roach in her tub. I brushed it off because there Can be a random bug. The next night I woke up at 2:15 with a roach crawling down my arm. I screamed and knocked it in the floor and beat it with my house shoe. I turned on the tv to calm myself down. In about 10 minutes another roach crawled on me. I screamed through my covers off and there was a roach in my bed. I threw a shirt over my gown and put a pair of pants on and ran to the front desk. She asked me if I wanted to change rooms??? (No-I love to have roaches crawl on me as I sleep). I moved to an upper floor but had to check out the next day because I couldn't sleep. None of management ever called to apologize everyone acted like nothing happened. Bottom line. Stay at your own risk

"Very clean and nice place to stay!"

5
20/09/2016

This hotel was so clean and nice! It is reasonably priced too! The hotel staff is courteous and helpful. I was there for 5 nights and was greeted each time I entered the hotel by their friendly staff. I stayed in a king size room and the room was very spacious. It was nice to have extra space so it didn't feel crowded. The bed was comfortable. There is a refrigerator, microwave and coffee maker in the room. There is also a NICE blow dryer that you can hold in your hand easily (there is also the typical blow dryer on the wall, if you prefer that kind). Breakfast was good too. A little above the average hotel breakfast. I look forward to returning to this hotel in December.

"Nice stay for a wedding"

4
12/09/2016

Very nice, clean room. Comfortable beds. Very affordable. Workers at from desk were very friendly. Nice pool. Close to interstate and restaurants. Would recommend Payne's for dinner and dessert, or coffee. It is just across the parking lot.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for the wonderful comments about the hotel. I really appreciate it. Thank you for choosing Best Western Plus Gas City.

"Customer Service"

5
02/09/2016

Gas City was my home town. Went back for a visit this past August staying at the Best Western. The hotel was spotless and more important was the staff who was awesome, answering any questions we had. It was an enjoyable stay & we thank you!

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the wonderful words. It really helps the property out a lot.

"Great Place to Stay in Gas City"

4
08/08/2016

With the kind staff, great amenities, and central location, this is a great hotel to consider staying at. They had a fitness room, meeting rooms, a nice sized pool, and very pleasant rooms. The Wi-Fi also worked very well and at high speed.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind review of Best Western Plus Gas City. we appreciate you taking the time to do so.

"Staying in Gas City"

5
28/07/2016

If you need a hotel in Gas City I recommend this one. Very modern up to date with all the amenities you would expect at a competitive price. The hotel was also located next to Gas City's best restaurant, Payne's.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the wonderful words. I love hearing about how wonderful guests experiences are.

"No Pluses here"

3
24/07/2016

First impressions for a hotel are critical. Mine was booking the room over the phone. Agnes, the clerk I spoke to left me on the hook (what she called hold) over 5 minutes as I overheard some employee kerfuffle in the background... Loudly! When she finally came back to me, she had difficulty with our info input (could not locate our pref cust#, messed up our phone # and last name, all having me to repeat several times.). Upon arrival was surprised we actually had room. The lobby was dated, but exceptionally clean. The rooms, however were not. The room smelled musty, like dirty linen, so much so I did a sheet check. The room was also dusty and had cobwebs hanging off the fixtures. From the outside, the sun curtains looked shabby, as did the hotel exterior. They do get kudos for their breakfast service. In a place where never expected to see healthy choices like egg whites, they actually when above and beyond. Overall, this BW is OK but a Plus? Nope! This hotel could be so MUCH BETTER with just a little staff re-education.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
I am sorry to hear about the trouble you had booking this room. I do apologize for issues that you had. We are working on improving the hotel each and everyday. I appreciate the feedback.

"Sound Proof"

5
24/07/2016

I really enjoyed the quietness of our room. Sleeping peacefully was not a problem. The room was exceptionally clean. One of the best breakfast bars of any place I have ever been. Plenty of dining and shopping within a 3 mile area.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for writing this review. We appreciate the feedback and hope to see you again when you are in the area.

"TERRIBLE highway noise "

2
01/07/2016

The hotel itself is not bad. The staff was really friendly. The rooms were clean, simple layout & parking. The pool size (tiny) was disappointing. However, the worst thing about this place they can't fix!!! The highway noise is awful! I don't know what the deal is but it echoes terribly and is loud all night!! By the second night I was so frustrated I downloaded a sleep noise app on my phone just to get some sleep.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
I am sorry to hear that the noise from the highway kept you up. Happy to hear that the staff was nice and friendly. If you have any questions, please do not hesitate to call me at (765)-998-2331.

"Great location and value"

5
28/06/2016

We stayed here for our son's wedding. It was a perfect location for us because it was right off the interstate and close to where we needed to be for the wedding. The breakfast was delicious each morning and we really appreciated the use of the pool each evening as we were so tired and ready to relax each day. The staff was friendly and always honored our requests. We had the princess suite, it allowed for a lot of space and comfort. I was concerned at first because we were right next to the elevator and thought it would be noisy. It was extremely quiet our entire stay. I would definitely stay here again. Keep up the good work.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for time to write this wonderful review. We really appreciate it. It is wonderful to hear about how nice your stay was.

"Trip with wife"

2
22/06/2016

The facility was nice and clean, breakfast as always was awesome. The staff on the other hand were a little lack luster. Wife and I booked a king room with a jacuzzi tub, no issues... When we arrived we were provided a standard room with two queens. Called the front desk to discuss and they were somewhat flexible and indicates they would probably be able to put us in a different room but sounded put out for having been asked to do so. We opted to stay in the room provided, but upon inspection of the room invoice in the morning, they charged us the full amount for the king room with the jacuzzi tub. So we got to spend 20 minutes of quality time with the front desk staff in the morning to try to get our biff corrected. They were finally able to do so.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
I am sorry about the problem that you had with your stay. I do apologize about that. Our number one goal is to give you the best customer service that we can. If you would like to discuss your stay, please feel free to contact me at (765) 998-2331 or [email protected]

"Best Wesern - Gas City, Indiana"

5
20/06/2016

Clean - priced right - good location - Would stay there again - and refer friends and family. Cracker Barrel in walking distance and also a family type restaurant right next door with great food. Our stay was in June 2015

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for your kind words. We are happy you were pleased.

"great experience"

5
15/06/2016

the room was very nice,updated,clean.the pool area was clean. the front desk staff took care of our every need.the only negative thing was noise at night, doors slamming and people talking. would stay there again though

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for the wonderful review of this property. It really helps the property out a lot.

"Good place for a rest"

4
02/06/2016

Overall, we were satisfied with the quality of this hotel. Outside appearance was nice. Lobby was simple and clean. Room was clean and free of any odors. Pillows could have been softer. Bed was ok. Did feel the springs a bit. Did not get to the breakfast bar in time, so that is unknown.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for review the Best Western Plus Gas City. We appreciate you taking the time to do so.

"INDY 500 Race Fans"

5
31/05/2016

It was a nice place to stay on our way to the race with our family. Restaurants within walking distance. Breakfast selection was good and served early enough that we got an early start. 1 1/2 hour from the race track. Helpful hint though, DO NOT get off the interstate at Binford Boulevard to 38th street. Took over two hours to get to the parking lots going that way. Stay on the interstate.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for your kind words. We appreciate your business and hope to see you again soon!

"Great stay"

5
30/05/2016

We stopped for the night on our way to our destnation. The hotel staff were very helpful and friendly. The room was very clean and comfortable. Fresh made waffles and eggs for breakfast were delicious. We would definitely recommend his hotel.

"As always, a good choice if you are in the area."

5
23/05/2016

We have stayed at this hotel numerous times and it has always been a good stay. Convenient to the Interstate, good dining options and a clean hotel. Their breakfast is always good, although moderate. They have an indoor pool and I think they have an outdoor pool although we have never used it. The area around Gas City is growing. The really nice thing is that it is near a really good ice cream parlor in Upland, called Ivanhoe's. Worth the trip.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for taking the time to write these kind words. We appreciate your business and hope to see you again!

"Nice place to stay!"

4
02/05/2016

I can recommend this hotel for people due to the quietness and cleanliness. The bed was so comfortable that my husband doesn't want to get up from bed the following morning. In a nutshell, the room was spacious and clean. The bed was very comfortable......Olu. A

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for writing this wonderful review. It really means a lot.

"Gas City is a gas!"

5
02/05/2016

The hotel is at the intersection of the Interstate and Gas City main street, so it was easy to get anyway. The facility was very clean. The pool looked great. The business (computer) room was very functional. Breakfast was quite nice - lots of variety. All the staff were very friendly and ready to help any way they could. Their vending machine had real snacks, not just drinks, for those late night munchies. The refrigerator and microwave in the room was convenient for when we wanted to stay in. The jet tub was awesome.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
We appreciate you taking the time to review the property. We look forward to serving you again in the future.

"Good Quality. Great Service"

5
01/05/2016

This hotel is always clean and neat. The Breakfast was excellent. I have stayed her many times and I always find the staff friendly and helpful. It's a convenient location next to the highway (does have some highway noise - but not horrible). Thank you BW for your great service and a good value.

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for choosing Best Western Plus Gas City. We appreciate the kind words you have for the property.

"Vacation"

5
29/04/2016

This is a great hotel. Easy access off of the interstate. Its clean, has comfortable beds and a good breakfast is included. The staff is super friendly and helpful. We have stayed here before and will be back on our next visit

CharityCook, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for staying with us. We look forward to serving you in the future.

"Great Hotel, Wonderful Friendly Staff"

5
25/04/2016

My husband and I stayed at this Best Western Plus when we were in the area to attend the funeral of a precious friend. When we arrived, we were greeted by Christina. She was very friendly and promptly checked us in and was very helpful. The following morning, we meet another staff member, Janelle. She also was very friendly and was taking care of the breakfast area making sure it was well stocked. Upon checkout, we were then greeted by Alisha. She too was a helpful staff member that helped us get signed up on the rewards program. I have nothing but good words and praise for this location of Best Western Plus. This location is pet friendly and recently updated which is a big plus too us. Our room was spotless and our bed was comfortable too. My husband and I had never stayed at a Best Western before and will be trying other locations for future travels. This hotel delivered all and more of what the website had listed. The staff made our trip. Christina, Janelle and Alisha made us feel so welcome.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind review! I have shared your kind words with those 3 ladies and you have made their day! We look forward to seeing you in the future! Have a wonderful day!

"Great Stay at Best Western in Gas City"

5
04/04/2016

Super clean, friendly, helpful staff. The hotel is in great condition. Room was super clean, nice decor, comfortable bedding, every thing was spotless. Everything seemed brand-new. The staff was friendly and helpful.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your nice review! We love hearing how great we are doing! We hope to see you again soon!

"Thank you....."

4
30/03/2016

The room was comfortable and the employees were helpful and friendly. The non-smoking room had a bit of a "smokey" smell to it but we opened the windows to air it out and it seemed to help. The breakfast was very good and the beds very comfortable. Would come back again...!

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the kind review. I am sorry to hear that your room smelled of smoke. I can assure you that our hotel is 100% non-smoking and I have taken the proper precautions to make sure the room does not smell of smoke. Again, thank you very much for the kind review, have a great day!

"A comfortable night"

5
23/03/2016

The pool was on the small side and we had to get our towels from the front desk for some reason, but other than that, the hotel was very nice. Rooms were clean and up to date, we had no issues with wifi, the staff was friendly, and breakfast was delicious. We paid less for the same amenities elsewhere but at a much older hotel whose rooms were out of date.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for taking the time to review our property. Oh behalf of the entire staff I would like to apologize for not having towels out for you during your swim. I am glad to know that everything else was very nice. We look forward to your next stay!

"Really Nice Hotel"

5
20/03/2016

Our one night stay was very nice. The room was clean, the furniture was in good shape. The mini refrigerator was actually cold. We have been to so many hotels where the mini refrigerator barely chills the food. Good TV. My only minor gripe is that on the complimentary breakfast buffet, they had scrambled egg whites. No regular scrambled eggs. I thought that was odd. The rest of the buffet was very good.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the kind review. I have shared them with my staff & it has made their day. I am sorry that the eggs were not what you had hoped for. Have a great day!

"Would return. ..nice"

5
17/03/2016

Easy access with eating options within walking distance. Large parking lot which is nice. Rooms great.. didn't notice any issues with the soft water mentioned in another review. Beds and pillows comfortable. Friendly staff with a decent morning breakfast.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for taking the time to review our property! It is reviews like yours that really help our property! We look forward to seeing you again!

"nice property, nice people, good coffee but HORRIBLE soft water"

2
16/03/2016

The property itself is nice enough - a multi-story building with an elevator and a big lobby with adjoining breakfast room. The woman that checked us in was pleasant. The room (#238) was a good size, and the bathroom had a large counter (granite even) and mirror, which was helpful since there were two of us. The breakfast was the usual bonanza of S.A.D. processed food, but the coffee was good. That all said, the water was horribly soft. I HATE soft water and that slimy feeling you can't get rid of. This wasn't a problem the last time we stayed here (maybe a year or so ago?) and the water wasn't soft next door at Payne's (a wonderful restaurant where we had dinner the night we arrived on this visit). Therefore, all I can guess is that either the personnel maintaining the water softener at the hotel are careless or don't know the right amount of salt to use; or management has directed those personnel to over-soften the water in order to extend the life of the plumbing. Either way, we probably won't stay there again.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for taking the time to review our property, I am sorry that you had issues with our water. Please know that I am looking into your concern. I hope you will give us another chance to change your mind about our property. If you would like to discuss your stay in detail with me please contact me at (765) 998-2331. Again thank you for taking the time to review our property. Have a great day!

"IN TOWN FOR FAMILY FUNERAL"

5
08/03/2016

I'M very particular about cleanliness and staff attitudes when I travel. This Best Western Plus is an exceptional facility. very clean room. Clean Carpets (Very important to me), courteous friendly house keeping staff, clean pool area. My ONLY negative was the VERY under cooked bacon for breakfast both mornings. Otherwise, the breakfast options were varied and tasty. I definitely recommend this location.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very, very much for taking the time to review our property. I appreciate you voicing your concerns over our bacon. Please know that we only serve meat products that come pre-cooked from our food distributor so that we do not run the risk of a food borne illness. But, I will still advise my staff to monitor the length that they cook our bacon & sausage. Again, thank you so much for your review of our property. We greatly appreciate it!

"Phenomenal Service"

5
04/03/2016

Everything was wonderful!! The complementary hot breakfast was delicious!! Biscuits and Gravy, French Toast with yummy peach slices on top, Egg Whites, Orange Juice...! The pool was warm. I loved that it only went to 5 feet! We are from Indy, and was here for my Mother in Law's funeral. The staff was very comforting! Christina at the front desk was very helpful! I would give her 10 stars! Tamara did a great job cleaning our room during our stay! We felt very special with the way we were treated! Anytime you need to go to Gas City and want to be treated special, stay at this hotel!!! God Loves You! Have a blessed day!!!

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the great review! I have passed off your comments to Kristina & Tamara, you have made their day! We all at Best Western hope you come back to stay with us again soon!

"Great Stay!"

5
19/02/2016

Stay was perfect. Room immaculate, staff very courteous, bed super comfortable. Couldn't ask for a better stay. Hotel was clean and quiet. HVAC unit worked to perfection. Breakfast was a bit narrow for choices, but well presented and fresh.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the great review of our property! Please come back and see us soon!

"Great stay"

5
30/12/2015

I highly recommend this hotel. Rooms are spacious and very clean. Staff was very nice and prompt. The breakfast was good only slight concern there was that it ended at 9 a.m and we slept in tell 9 due to arriving at the hotel late. But they did accommodate us which was very nice.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for your review of our property. We appreciate your business and hope to see you again the next time you are in the area!

"Could have been better..."

3
21/12/2015

Overall hotel isn't bad... breakfast was good. Pool area is very loud, even with only two people in it. Key cards were not working properly all weekend and caused frequent trips to the front desk. If you are on the first floor, anyone walking on the 2nd floor sounds like an elephant stomping around. Kept me up a lot of the night. Staff seemed overwhelmed at times and it took several minutes to be attended to at the desk.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the review. I am looking into the issues that you have brought to my attention. Have a great day!

"New Management, lower prices: what's next?"

3
15/12/2015

Having stayed here previously we could tell at check in that something was different and so I asked Elisha "New Owners?" and she said, "No, new manager." Last year we paid $110, this year $80. The young lady (Elisha) that checked us in was bundled up in her winter coat and we found out why during our two day stay...she and the other two women who work there spend an inordinate amount of time nine feet outside the front door to smoke. There is a sign saying the law requires they be 8 feet from the door and although I did not have a tape measure, I made where they stood to be just barely legal. Breakfast had so odd elements (foldover omlets made with cardboard for example) but I actually expected less since they now has a sign advertising "Continental Breakfast" There was lipstick on my pillowcase, which was also off-putting, but actually our stay was better than I thought it was going to be, but... if I were a betting man I'd guess this operation will not be trending upscale.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
I am very sorry that your stay did not exceed expectations. I was the manager when you stayed last year as well. If you would like to discuss your stay further please contact me at (765) 998-2331. Please know that Guest Service is our number one priority and that the issues that you have brought to my attention have been taken care of. Thank you.

"heading south"

5
11/12/2015

will definitely stay again. all the features one expects in a good hotel - beds, access, good breakfast, etc. I was particularly pleased at the disabled room. I use a walker and there was a walk-in shower with bench. and the room door was easy to open so this would be a good choice for a wheelchair user.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind review! We really appreciate your kind words! We look forward to your next stay with us!

"Buyer beware"

1
29/11/2015

We have stayed at this hotel multiple times over the past five years or so. Prior to this visit, it has been okay. We stayed there for a family visit over Thanksgiving this year and it was the worst stay ever. The staff, in general, lacks hospitality and customer service. They seem more concerned with getting their smoke breaks in rather than servicing guests. One of the worst experiences with this stay happened to my cousin's wife. She got the keys to their room and when she opened the door there was a man on the bed! The hotel staff said no one was supposed to be in there, but clearly that was a mistake. They didn't apologize, just gave then a different room. The front desk staff will leave their post to go smoke outside and will not address guests on the phone or at the desk in a timely or friendly manner. Housekeeping leaves much to be desired with hairs left in the bathrooms and failure to replace towels. Prior to arrival, I called I make a change to my reservation. I was put "on hold", which meant the phone was set on the counter and I listened to everything going on through the phone. Then, the housekeeper picked up the phone and started dial the phone to apparently trying to get her grandma's office number to get a ride home. Front desk clerk told her to tell me I would have to call back. Needless to say, we will stay at the nearby Holiday inn express next visit.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
I am very sorry for the issues that occurred during your stay with us. Please know that I am looking into the issues you have addressed. If I can be of any further assistance please do not hesitate to call me at (765) 998-2331. Again my sincerest apologies.

"visiting mom at assisted living"

5
25/11/2015

very nice hotel in Gas City, IN. Excellent value. The best alternative for the area. Its right off the interstate for your convenience. The rooms are clean and well maintained. Includes refrigerator, microwave and cable tv.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for the top notch review! My staff & I strive to make sure that every one of our guests leave with a smile on their face!

"Have stayed here before and liked the hotel"

4
22/11/2015

Have stayed at this hotel while visiting our granddaughter at Taylor University in the past and stayed here again this time. It is convenient to Taylor, to town,clean, at a good price. The staff is very helpful and has a good breakfast.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for the kind review, we look forward to your next stay.

"Good deal for the price"

4
18/11/2015

This is a good stopping point as you travel through Indiana, as the hotel is easily accessed off of I-69. There are three restaurants within walking distance of the hotel, in this somewhat rural setting, and a Starbuck's on the other side of the freeway. It was a little slow checking in, as the desk clerk had to leave to find a housekeeper to see if our room was ready for occupancy. Free breakfast is served daily. There is a small indoor pool, but no hot tub. Our room was clean and comfortable with a king bed, fridge, microwave, and coffeemaker. We snagged a AAA discount and got the room for $98.10, plus taxes. While not a noisy hotel, the fan kicks off and on, so we ran a white-noise app on our i-pad for consistent sound and slept well.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for such a nice review of our property! Have a wonderful day!

"Employees that only put in their time!"

3
16/11/2015

We only encountered two main people on our stay and both had a lot to be desired. On checking in the woman seemed unsure of her job. I had to ask her to please give me my keys and when I asked her if she knew how to get somewhere in Fairmount (8 miles away) she acted like she had no idea where it was. I watched her walk out the front door and start to smoke, looked very unprofessional. The next morning when we went to breakfast we found no knifes and one pastry left on the shelf. It was only 9:15am. The lady in charge was behind the desk talking to the same woman we encountered the day before. I had to go to her and ask her if she could come and restock some things in the breakfast area. I asked her if she had more pastries and she said "no". I said, really there are none left. She said, "yes, but they are frozen". She said I could put them in the microwave I guess. I asked her if she could get them. The waffle machine wasn't working correctly because all of our waffles were dark brown and hard. She acted like we were putting her out. This was 45 minutes before they were to close the breakfast area. The rooms themselves were nice, except for the pillows, but the two employees that we encountered sort of ruined it for us. You could tell they were just putting in their time. Sorry to write such a bad review because the hotel was really pleasing to the eye, but it's your employees that make it or break it for you.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for taking the time to review our property. I am very sorry that the service you received was not up to par. Please be aware that I am looking into the issues you mentioned. Thank you

"Good value for your money"

4
25/10/2015

Very pleasant, clean and taken care of. No smell in the rooms, and decor was very nice. Great value for your money! The location is great right off the highway and in an area with restaurants, gas stations and other amenities. Close to a couple of Universities and quaint little towns.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the wonderful review! We are looking forward to your next stay!

"Great Spot/Location"

5
08/10/2015

Easy on/off Interstate. Nice clean spot with good services and friendly staff. Good local restaurant within walking distance. Breakfast had good selection and area nice, clean and well kept. We will stay here again if we are in the area.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you for taking the time to review our property! We greatly appreciate it!

"Gas City Comfort ~"

4
04/10/2015

Offering us Reliable Comfort, Cleanliness and Reasonable (discounted) Rates. This facility is definitely our "First Choice" when making our frequent trips into the area to visit our 2 students at Taylor University ! It is nice to know that such a hotel awaits us, when we think about going to Indiana.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for the kind review! We can't wait to see you again on your next Taylor University visit!

"The best in the area for Deaners"

5
02/10/2015

If visiting nearby Fairmount and Marion for the James Dean Gallery, Fairmount Museum and Dean Birthsite Memorial, then the Best Western Plus in Gas City is the best of the area. The staff is incredibly nice, the rooms are comfortable, clean, and relaxing. Free breakfast is a plus - Do NOT miss Payne's restaurant next door, it beats any restaurant - anywhere - even my hometown Los Angeles. I tried almost everything on the menu, we went for every meal, and the soups cannot be beat. I miss it already!

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind words! We looks forward to the James Dean Festival every year! We can't wait to see you again next year!

"Better than Expected"

4
21/09/2015

We were in Gas City for my wife's high school reunion (I won't mention the year). Our travel agent and personal inquiries indicated there wasn't a great selection of hotels in Gas City, so we didn't know what to expect. We were pleased. Just outside of town on the expressway, this Best Western looks and feels new. The room was your usual motel room. It was clean, comfortable and housekeeping was prompt. Our first room had a drain problem in the restroom, so we were quickly relocated. Two staff members assisted us in the relocation, even bringing an ottoman that wasn't in the new room. An indoor pool is located just off the lobby as are the elevators. The complimentary breakfast bar was attended by two people and included meats and eggs as well as the usual pastries, bagels, cereal, coffee, juice, yogurt. We enjoyed the breakfast time as a Liverpool soccer team was in town to play Taylor University. It was fun meeting some of them as well as listening to their accents.

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you you for the nice comments. We look forward to seeing you again!

"Nice"

4
14/09/2015

I stayed at this facility when I was in Indiana for school. I attend Indiana Wesleyan in Marion, but all hotels were booked. This place was a very pleasant surprise. The staff were excellent (Emily, Marcie, Von and Shay) made my stay were nice. I can't forget Aleshia (not shift)...I had an emergency in the middle of the night and Aleshia took care of everything! The room was huge with a larger than most flat screen. A chair and ottoman. Huge jacuzzi tub --King bed with comfortable pillows and a large desk with several USB ports. It was easy to work here. The breakfast served in the hotel was great with lots of food choices and a tray to take your breakfast back to the room of you like. There is a Burger King across the road, a little frozen yogurt place next to the hotel and a Crackerbarrel restaurant directly in front of the hotel. I had several great meals there! Even though the hotel was nice, the staff was nicer, they made me feel like a celebrity!!! I would love to stay there again. As I was leaving, the manager offered to help me arrange a taxi into Marion. Excellent customer service is my fondest memory of this Best Western Hotel!!! Thank you guys!!

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
Thank you very much for your kind words. I am very happy to know that you had such a wonderful stay. My staff & I hope to see you again soon!

"Best Western, Gas City , IN"

4
04/09/2015

This is the 4th time we have stayed in this hotel while attending college events. It is close to 69 and close to the college. We found it to be very comfortable and convenient. Staff is pleasant and accommodating. Definitely recommended for anyone traveling through this area!

Shae C, Manager at BEST WESTERN Plus Gas City, responded to this review
I am very glad you had a comfortable and convenient stay with us! We look forward to seeing you again!