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Best Western Garstang Country Hotel and Golf Club, Garstang

4.5/5  - basé sur 406 notations.
Bowgreave Drive, PR3 1YE, Garstang, Great Britain - See map

Hotel completely non-smoking. Retreat into the Lancashire countryside and enjoy the benefits of a family owned purpose built country hotel which is small enough to care but large enough to deliver on your expectations. The central location of the Best Western Garstang Country Hotel and Golf Club ensures that all our guests can enjoy all that the Northwest has to offer yet still have that feeling of welcoming seclusion. With 33 well equipped bedrooms, nine function rooms, lounge, restaurant and brasserie we can accommodate and cater for most needs with a warm personal service. For those that enjoy a round of golf take advantage of our on-site 18 hole course with manicured greens and scenic fairways or practice for your under par round on our floodlit driving range.

Best Western

Garstang Country Hotel and Golf Club

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Golf
    Golf
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 405 guest reviews
NOTE ISSUED
Excellent
204
Very Good
144
Average
39
Poor
10
Terrible
8
REFER TO NOTICE
Business Business
76
Couples Couples
130
Family Family
95
Friends getaway Friends getaway
73
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Brilliant"

5
14/09/2018

We have just had my daughter's wedding here and I have to say that I cannot thank you enough for a seamless day from beginning to end. All the staff are wonderful, venue wonderful, weather even played its part. Would recommend to anyone who is looking for a venue

"Impressed"

5
28/08/2018

Stayed 2 nights on way to The Lakes. Very impressed with hotel, its surroundings and staff. Foid very goid, plenty of choice, service good and prices reasinable. Breakfast excellent. Golf on doorstep and a good course. Rooms very good, plenty of space etc. Definitely will stay again.

"Granddaughter,s wedding"

5
22/08/2018

Just spent a couple of days here for the wedding of my Granddaughter, what can I say but WOW! The food was fantastic, the staff caring and very hard working to make this day very special. We had a fabulous time and what a team they have here, I can only say you made the day so perfect it was an emotional, happy day and from the bottom of my heart I say Thank you to the all the staff for making it so special. Keep up the good work.

"Best wedding due to best team "

5
15/08/2018

Garstang Golf Club are AMAZING! What a brilliant team . We booked our wedding here and they exceeded every single expectation and more ! Our venue looked stunning and they literally accommodated every need we requested , from rooms to food requests . Personal service was exceptional , have to specially mention Michelle the events manager - she was beyond helpful throughout the whole experience , very easy to contact , extremely helpful and so accommodating , couldn't applaud her enough for her customer service. Also Chris who looked after us on our wedding day and the morning after , what a star - again exceptional customer service , we felt so looked after and he even noticed I miscounted my guest numbers but like luckily Chris and the Head Chef prepared enough food so we didn't have hungry guests. The whole day went so smoothly , the food was delicious and from start to finish , every member of staff looked after us so well. Couldn't recommend Garstang golf club for a wedding enough , for such a bargain price too ! What a team - thank you so much everyone for giving us such a fabulous memorable day ! Xxx

"Daughters wedding venue "

5
13/08/2018

Thank you to everyone at the Garstang Golf and Country Hotel for their extreme professionalism, hard work and superior work ethic, which made ours daughters wedding a truly magical and memorable occasion. Both my husband and I would highly recommend this hotel, from the moment we arrived , a family meal in the bar, a great night sleep in a very comfortable bed to the day of the ceremony. A few personal mentions go to Michelle you were outstanding your kindness and caring nature really showed. A real credit to the hotel. Ian for your professionalism and calm nature, you made sure everything ran as smooth as it should . Julie head receptionist, what can I say, a big thank you for helping with the room shuffle and making it possible for the bride to store her dress. The chefs , the food was delicious, hot and presented beautifully. It was the best day of our daughters life and I'm so glad she and her husband chose your hotel as the venue . Once again Thank you Mr & Mrs Bennett

"Wedding"

5
12/08/2018

Michelle!!! What an amazing events coordinator! She absolutely made the whole event incredible! From settling nerves, to helping with jobs to keeping us all on time!! Words can't even describe how much she did for us on the day (and the day before). The kitchen staff, waiters, reception staff were all amazing! They did a brilliant job! Would definitely recommend a wedding there!! The gardens looked amazing and the views from the bedrooms are beautiful! Thanks so much <3

"A family wedding!"

5
11/08/2018

We have recently been to a family wedding at this hotel, and it was incredible! The service we received from all staff members was phenomenal. Everyone was friendly and ready to help when you needed them. Michelle, the events coordinator, was out of this world. She was so reassuring, willing to help, settling nerves and doing anything that she could possibly do. She calmed us down, ran out to the car to bits for us, helped us practise and made sure everything perfectly. The food was also good. From breakfast to the food at wedding.

"Amazing!"

5
09/08/2018

I want to thank Vanesa and Dena for being very patience with me. They made my stay 10 times better. The milk and cookies were amazing and the room was better than any other hotel. Also the manager took care of an issue I had right the second I mentioned it. I believe her name is Cristal! A maid, Imelda, was also very helpful when it came to giving me new towels and anything else i needed for my room. Will definitely be stopping by again.

"Daughters wedding venue"

4
06/08/2018

The Garstang Golf and Country Hotel was the venue for our daughters wedding. It was a lovely experience, the staff was friendly and offered good customer service. We stayed for 2 nights, the restaurant offered good reasonable priced food. The breakfast was buffet style, continental and full English with plenty to choose from. Would recommend and go again. Only downside we have is during this hot weather a fan would have been useful in our room or air conditioning.

"Wedding"

4
05/08/2018

Stayed over on the 6th |july my sister in laws wedding, The staff were fantastic nothing was too much trouble for them. The lady looked after the wedding party she was extremely good with the organising ,down to the last detail. Nothing at all went wrong. I could recommend anyone to have a wedding here.

"Nice hotel "

4
30/07/2018

Had a nice stay here for 1 night. It was convenient and had booked a suite. The room was large, well furnished with a nice bathroom and it's own door out onto some outside seating. The food was nice, although fairly standard pub style quality. Breakfast was good but buffets are not my favourite! The staff were all efficient and friendly. It's a nice hotel, no real wow factor but a solid 4 star. Would recommend.

"Pleasant Stay"

4
29/07/2018

Nice location and comfortable rooms.Staff very accomadating to your needs and food is very good and well presented too. The hotel seems to be very popular with weddings as it is a lovely setting I would say if you are visiting in the week it will be quieter.Pleasant stay non the less.

"Lovely food and great staff"

5
28/07/2018

We have visited here a couple of times recently to eat and have not been disappointed. The staff have been lovely and the food is well made and well presented with large portions. Top this with outside seating over looking the golf course and trees in a peaceful location and it's perfect.

"Luxury stop over."

5
15/07/2018

Very much enjoyed our one night stop over at Garstang. The suite was very comfortable and with a super bathroom. Nice to have French doors to sit out on the terrace to admire the countryside. Good food and staff very polite, professional and helpful. Why is this hotel not a 4*? We are looking forward to returning for a longer stay.

"A very nice four night trip"

5
10/07/2018

Booked four nights through the hotel website at a very reasonable rate. Garstang is attractive and the hotel location is ideal with the golf course and a rural landscape beyond. We found the room of a good size and well equipped, this was also very quiet. We ate dinner on two occasions and on both nights the food was very impressive, breakfasts were likewise. We have family in the area and will be using the hotel for future visits.

"Wedding venue "

5
07/07/2018

With a warm welcome from the reception staff, fantastic weather and a beautiful hotel this was going to be a wedding to remember. The room was spacious and immaculate on the ground floor over looking the stunning scenery and golf course. The wedding ceremony was conducted beautifully in the Kirkland suite and moving on to a superb sit down dinner. The evening was a brilliant disco/karaoke that catered for all tastes into the small hours. Breakfast was fab and again well presented by the staff on duty. Overall this hotels a fantastic venue for weddings and caters for other functions. The staff are really pleasant and helpful. Food superb and bar staff very efficient Thanks for a memorable day ??

"Three day trip"

4
27/06/2018

Excellent position for Lancaster and surrounding areas. Quiet and staff attentive. Stayed in room 1 on ground floor as my wife is disabled and required an accessible room for her mobility scooter. Has large walk in shower with seat and plenty of handles. Large comfortable bed. Weather was extremely warm so needed an electric fan as no a/c in room but is in public areas. Breakfast good the usual buffet. Only gripe was the disabled parking space did not have the usual wide bay so doors cannot be fully opened. Also a few extra power points could help. Myself, I require a CPAP machine when I sleep and had to bring an extension leaded socket behind bed head and used by clock radio. Small bar in brasserie but served two hand pump beets along with usual gassed beers. Recommended.

"Family 80th birthday celebration"

5
24/06/2018

14 family members enjoyed a celebratory meal at the hotel for my husband's 80th birthday. The staff, both in the dining and behind the bar, were exceptionally good and we had a lovely 3-course meal. Excellent. Mr and Mrs Dugdill

"Superb wedding venuw"

5
18/06/2018

We wanted a wedding venue that would provide a lasting memory for our daughter and future son in law. High on the list of our priorities was a venue where all the guests could feel relaxed and enjoy the occasion in an atmosphere of elegance but not one of 'over the top'. Michelle and her wedding planning team went the extra mile to take some of the pressure away from our shoulders. On the day the catering team where superbly managed to ensure that everything went smoothly and the roast beef dinner was outstanding as was the Hog Roast in the evening. What was a welcome surprise was the cost of wine and beers which was very reasonable based on prices at other regional hotels. If you are looking for a venue for your daughter then i would strongly recommend the Garstang Country Hotel for its hospitality, attention to detail and excellent catering....and its location overlooking a golf course is ideal. Neil Roebuck

"Hotel very good, golf experience fell short"

4
05/06/2018

Visited the hotel Sunday/Monday overnight as a party of twelve. We had stayed here several years before and decided on a return visit. The hotel was very good. Room was spotlessly clean and very comfortable. The public areas, bar. lounge, restaurant also very clean and the staff welcoming, polite and helpful. The three course evening meal served piping hot and the buffet breakfast plenty enough for any appetite. They had a coach group on our arrival who were clearly very thirsty with the heat resulting in some of the better beers runningout mid evening. The golf course is a good challenge with some lovely feature holes however the visit was disappointing as the vast majority of the greens were in very poor condition. Uneven putting surfaces with several types of grass growing to various levels, and badly worn areas which made a mockery of accurate putting - aim and hope!. Some TLC on the greens and the course would be very good indeed.

"Short stay in Garstang"

5
05/06/2018

A very pleasant short stay in a well presented hotel with friendly and courteous staff who made us feel very welcome. A very relaxing couple of days topped off with an excellent breakfast which set us up for the day.

"Nice hotel, pity about the golf course!"

3
05/06/2018

We went as a group of twelve for a one night golf break with two rounds of golf. Apart from the fact that the bar ran of out of some of its draft beers, including Guiness, the hotel cannot be faulted. We had a superb evening meal in the restaurant and the following morning's breakfast was just what the doctor ordered. The rooms are spacious and comfortable and of good quality. It was very disappointing that the Golf course did not match the hotel's high standards. Everyone of our party are experienced golfers and we all agreed that the greens were in an awful state, although one of our party visited the course as recently as early May and they were considerably better then. In addition some of the fairways are covered in daisies, making ball spotting more difficult. This is our second visit to this venue, we have plenty of choice in this Region and bearing in mind our recent experience, I for one will be looking elsewhere for our next golf break.

"Pleasant stay"

4
31/05/2018

Had a very pleasant one night stay. Staff very friendly and helpful, room clean with iron, hairdryer, tea and coffee and in room safe. Reasonable prices. Although there was a wedding on we were not disturbed. Nice view over garden

"Good hotel, very nice dinner"

4
15/05/2018

Staying last night and had a spacious room, with a decent desk and large bed. Unfortunately there was something about the pillows which meant I spent much of the night alternately pushing one away and fetching it back, so not a perfect nights sleep. Dinner was excellent - not cheap, but uniformly good, with a perfectly cooked lamb shank and two local beers that involved very difficult choices to make. Dinner service was excellent - thanks, Gemma. Breakfast was a slight disappointment - I had to put the sausage back due to uncooked parts when I cut into it, but was substantial enough to keep me going for the day. Good WiFi in the room, useful as I had almost no mobile data signal. If I was a golfer, there would be lots to do, but as it was the green all around me was very relaxing. Staff service was friendly and helpful, so I would definitely come back if I am in the area again.

"Lovely traditional hotel"

4
15/05/2018

Friendly staff and good quality rooms (if a little dated). Lovely surroundings (golf course). Breakfast was okay but a noisy group and a tv blasting out in the breakfast room spoilt the otherwise tranquil atmosphere

"Delightful wedding retreat"

5
13/05/2018

My wife and me stayed from Friday lunch until late morning on Sunday and our stop was to attend a wedding . Our room was large and tidy but the biggest impact was the quality of the food thoughout breakfast on two mornings, dinner and lunch but particularly the wedding breakfast as all three courses were outstanding in terms of presentation and taste with quality of service the equal of any previously attended venues- we cannot recommend this venue highly enough.

"Good hotel"

5
18/04/2018

Stayed at hotel for 1 night as in area for business. Rooms very clean and tidy bed was huge. All staff were very friendly and polite. Food was very good and decent portions. Golf course and driving range at hotel. Overall good stay and a decent price.

"Hi"

5
16/04/2018

Hello the food was nice in the bradbeer bar for lunch I had soup and my carer had a prawn salad sandwiches and my partner had pulled pork. The service was very nice and he brought water to the table as well I did not get his name so thanks again

"Wonderful Wedding Weekend"

5
08/04/2018

We got married on Sat 24th March 2018 and decided upon the Garstang Country Hotel & Golf Centre for both our ceremony and celebrations. In fact, we booked two nights as we had family members travelling from around the UK, so chose to arrive on Friday afternoon and stay until Sunday. From the very first time we viewed the hotel, we found the staff to be extremely accommodating and the hotel atmosphere relaxed and unpretentious. Our first visit was actually unannounced…. we just happened to be in the area, drove past the sign on the main road and decided to turn up the drive to have a quick look around and perhaps grab a brochure. The Manager on duty that day (Ian) spent over an hour with us, giving us a tour, brochures and answering questions, despite us having no appointment and him not actually being the ‘wedding co-ordinator'. Those excellent first impressions continued every single time we had cause to contact the hotel. Michelle the actual wedding co-ordinator was helpful and professional throughout the planning phase. As for the big day itself…. we are honestly thrilled with every aspect of the whole wedding weekend. Everything went smoothly and the staff had a really calming influence, despite us being a bit stressed and nervous. Anne, the catering manager was an absolute star for the whole weekend. She always seemed to be there whenever needed and ran proceedings incredibly well alongside Chris the Hotel Manager. The rooms and décor were set up EXACTLY as we'd requested and the hotel also arranged for little surprise extra touches (such as engraved champagne flutes for our first toast immediately after the Ceremony). A special mention needs to be made of the food. We've been to weddings and big events before and mass catering tends to sometimes be a bit disappointing….. Well not at the Best Western Garstang Country Hotel. Every single meal that we had, from the taster meal 8-months before the event, the 3-course meal on Friday evening, two breakfasts, the wedding meal itself and even the bacon and sausage barms for the evening…. EVERY SINGLE MEAL was of an excellent standard. And frankly, bearing in mind that the prices are not as expensive as some of the other local comparable 4* hotels, I think this offers excellent value for money. All of our wedding guests had an equally good time.. comments we received were that the hotel was lovely and relaxing, rooms nice and clean, views lovely, decent bar prices (not overpriced like some hotels) and staff friendly and eager to please. Our room (honeymoon suite) was lovely, spacious and the bed very comfortable. We actually had the Bridal Suite for both nights.... the hotel set it up for the Bridal party on the Friday night, complete with Super King size bed, pull-out sofa bed and a third camp bed for the Bride and all the Bridesmaids, and there was still plenty of floor space left... it is huge!! (The groom stayed in his own separate 'Executive' room on the Fri night). The hotel then 'turned' the Bridal Suite room round whilst we had our ceremony, ready for the Bride & Groom on the wedding night.... complete with 'swan' towels on the bed. The golf course itself is also lovely to play. We received a free 18-hole round for 4 as part of the wedding package and the Groom took this offer up with his best man on the Friday morning before the rest of the guests arrived. We also used the course for a few photo opportunities during the wedding, which resulted in some great photos, but was not good news for the Bride's dress or shoes – no matter, it's not like they'll get worn again! We wouldn't hesitate to recommend the Garstang Country Hotel for your wedding or special event.. we're sure you won't be disappointed.

"Lovely quiet beautiful "

5
08/04/2018

I stayed here for four nights. It was my second choice due to the appaling organisation of best Western well stunning beautiful, quiet room was a bit cluttered with furniture. For a family of myself 3 children it was a bit small but managable. Breakfast was superb, staff helpful. Beautiful area to eat. Food very nice. Also the cleaners were my children's entertainment Swan towels tides are rooms to delight. I would say this we all like a peaceful quiet time. Here it's spot on highly recommend this Hotel.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to review our hotel and was sorry to hear Best Western had not been organised well enough however am thrilled you chose to come to our hotel regardless, I'm very happy to hear that once you had arrived at our hotel your enjoyed your stay with us as well as your children, it's great that you are willing recommend us to other guests and hopefully you and your family will come visit us again sure you be up in the area. Kind Regards Chris

"First visit "

4
06/04/2018

This was just an overnight stay and it was better than I expected, the room was clean wasn't too keen on the twin beds pushed together but the price paid made up for it! Dinner was excellent and I throughly enjoyed it! Breakfast was buffet style and very good overall a good visit

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
We are glad that your enjoyed your nights stay with us and I'm sure the chefs will be delighted to hear that you enjoyed dining with us and we would hope that you choose to stay with us again in future and hopefully may find the bed to be more suitable upon your next visit. Kind regards Chris

"Superb destination for our four nights touring holiday"

5
24/03/2018

This didn't feel like a hotel to us, but a lovely comfortable ‘home from home' where all the work is taken out of our hands. We settled in immediately & enjoyed every moment of our stay for all the reasons stated in previous 5 star reviews. A special thanks to Tina from housekeeping for here cheerful nature, Chef, for my vegetation sausages, Grace for her quiet efficiency in the restaurant, & Chris, the general ‘man about the house', who seemed to be everywhere all at once in order to make the place run like clockwork.

"2 night stay for a wedding - beautiful! "

5
11/03/2018

Fantastic two night stay to celebrate a wedding! Grounds are lovely, food was good. Staff were friendly. Rooms were to a good standard and the bridal suite was VERY nice indeed! Would definitely recommend and stay again.

"Overnight stay"

5
05/03/2018

Just stayed for one night, whilst visiting a local restaurant. Lovely hotel and room, lovely staff very helpful, lovely room with a garden view, lovely breakfast too, and very reasonably priced to boot!

"Excellent stopover driving North."

4
25/02/2018

This is an excellent stopover for driving north although it is a bit off route if you are on the M6. The only negative is that it is a touch dated. But other than that excellent staff food and service.

"NOT WHAT YOU EXPECTED "

5
20/02/2018

Hello rich here once again in another hotel and let me tell you WHAT a HOTEL this one is. Ok firstly this hotel is set in open grounds out of way of main road with a golf course and driving ranges. Yes I did say golf Course. Secondly it's a BEST WESTERN says it all. Thirdly staff are amazing rooms are unbelievable for price. Clean spacious quiet and plenty of condiments. Free parking and plenty of spaces Free WiFi and great signal And best part breakfast ?? Well I'll let you decide on that I know what I think. Oh if your an early starter they will pack you up a goody bag to collect at reception on your way out. Now you can't buy that for a dollar! ??

"Just a local place I booked for my sister and partner while they visited so i decided to stay over too lol"

5
19/02/2018

Superb ~ Easy no fuss ~ friendly. Great rooms that have everything. Good location. Has its own golf course so its pretty scenic. A great price for what your getting to be honest but it has always had a good reputation locally. I really only went to functions there rather than staying over.

"Excellent value for money, peacefully comfortable and a great setting, even if you're not a golfer"

4
14/02/2018

The setting is great and would make a good base for exploring locally. And it is obviously good for golfers. The staff are very friendly, helpful and delivered good service. The rooms are good, with comfortable beds and we all slept well. The local history guide is outstanding, with lots of interesting detail about the area; it is quite the best such I've seen for many years. A full, cooked breakfast offered a range of options and the kippers were particularly welcome. The continental breakfast was OK though would have been improved by more sliced cheese and ham. Sadly, awful weather with rain measured in cats, dogs and stair-rods meant we didn't use the opportunity to walk around the huge lawns and the golf course. Next time, maybe. One dangerous downside was the hot water in the en suite bathrooms. It was insanely scalding hot and downright dangerous in a non-mixer tap. The hotel needs to fix that before someone is injured. A 'Hot Water' warning notice, out of sight behind a shower curtain is not good enough.

"Beautiful setting for a wedding"

5
22/01/2018

I attended a wedding here with my husband. It was a beautiful day from start to finish. Drinks are quite expensive as are the rooms. However, the rooms have every little thing you could possibly need; paper, envelopes, pens, iron and board. Plenty of tea and coffe facilities and the English breakfast in the morning was excellent. My only criticism is that although we booked a double room, we ended up with a twin. We are attending another wedding herein may and will be very upset if yet again we do not get a double room. The beds are incredibly comfortable and after pushing them together my husband and I had an excellent sleep. I would recommend for either a quiet getaway or even as a wedding venue. I was very impressed at the wedding packages that are available.

"Excellent Hotel"

5
22/01/2018

My husband and I stayed at this hotel for a weekend break. The hotel was lovely and I couldn't fault it. The room was spotlessly clean and lovely and warm, the food was amazing and plentiful and the staff were friendly and welcoming. Well worth the 5 hour drive and we will definitely book again when we are visiting relatives in Lancashire.

"Spacious and friendly in a beautiful location"

4
05/01/2018

I picked this hotel as a good location on my way up to hogmanay in Scotland. I got the room on a special deal. The hotel is in a beautiful location, with a golf course, yet close to the M6. Staff on reception were friendly and helpful. The room was excellent and spacious with all the usual facilities - tea/coffee making, tv, towels, free WiFi. Breakfast was available. Whilst there was a decent range of food options on offer, if you had self-service traditional English breakfast, the food was not hot enough for me. So £10.95 for this was not good value for money for me. I do hasten to add that as I was in a rush to leave early, I did not have time to draw staff attention to the issue in order to allow them an opportunity to do something about it. Hence I have not reflected my dissappointment in my rating. I would highly recommend this hotel as a superb place to stay. Wheelchair/pushchair friendly. Staff friendly and helpful.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
We appreciate your kind words and I'm glad that you enjoyed your stay with us. We always aim to provide the best service that we can offer and apologise for the breakfast was not being hot enough for you, We hope that you will choose to come to us again in the future and we will ensure this won't be a future issue. Kind Regards Chris

"Not to be faulted "

5
29/12/2017

Can't fault anything here. Popped in for a quick drink and a bite to eat .3 Egg Omelette cooked to perfection! Also, the Staff here are always welcoming. Good food, good staff, good views. Can't really ask for much more . Cheers!

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you very much for your kind words, we always try are best to make guests feels welcome and provide an excellent service and it is always lovely when people take the time to tell us. We hope that you'll be in to see us again soon. Kind Regards Chris

"Boxing Day Meal"

1
26/12/2017

We have been to the golf club on many occasions, weddings, New Year's Eve and Boxing Day on each occasion we have had a good time and had a really good meal but this year we had a meal on Boxing day and the food was terrible, to start we had a chicken and black pudding terrine which had no black pudding in it it ressembled a thick slice of processed Bernard Matthews chicken roll and tasted as bland, the main course was no different, haddock with a strong red blue cheese sauce the fish was really over done and one boiled potato along side it was cold others in our party had the roast beef which came with roast potatoes that must of been cooked days before we had to ask for gravy, one person ordered chicken escolape and it was chicken breast a minor thing but gets you thinking, other desserts were fine but they were bought in.The Chef must of been on holiday because no decent chef would let that food out of his or her kitchen.POOR !

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your feedback. It is extremely disappointing to read your comments and disheartening that you failed to share with Tripadvisor users your many positive experiences in the past which kept you returning. We are a little bemused by some of the comments and having discussed this with the team on duty cannot explain how you could come to describe the dishes the way you have. Although we believe some of your comments to be inaccurate it does not take away the fact that you clearly did not enjoy the meal and for that we are extremely sorry and will be sure to use your feedback to help us when creating future menus. I hope that you look back at all the good meals you have enjoyed with us and return again at some point in the future where I am sure we can redeem ourselves. Kind regards Chris

"overnight stay"

5
21/12/2017

Welcoming staff and very helpful. The room was immaculately clean and the bed very comfortable. The extras, coffee, tea etc. were plentiful and overall a very pleasant experience. Extras in the bathroom were adequate. To be honest we could not fault anything, probably owing to the fact we only stayed the one night which it is not really possible to give a fair assessment.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your review and compliments. We strive for consistency and to exceed expectations each night of a stay so we do hope you will choose to stay with us in the future and reward us again with a 5 star review. Kind regards Chris

"Return Visit"

4
12/12/2017

I was looking forward to my return visit to this hotel and it did not disappoint, the location is great with views of the golf course. we just had one night with breakfast just as I remember the water is really hot the room was warm as it was really cold out side, missed the walk into Garstang, but weather has been so wet we had to go by car. Once again I would return to this lovely friendly hotel. The manager even remembered us which is always nice.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your review. It was so nice to see you again and a shame I didn't get the opportunity to catch up with you properly. I hope you next visit isn't too far away. Kind regards Chris

"Daughters Wedding"

5
12/11/2017

It was the perfect wedding venue for my daughters wedding and we all loved it. The wedding ceremony room was exceptionally well presented, the wedding breakfast food was first class,served with skill and finesse. As mother and father of the bride the day was faultless and all credit goes to the wedding co-ordinator and the team. What a perfect day. Thank you for all your hard work, effort and dedication to ensure you delivered to our expectations. Rooms were beautiful clean and well presented and the bridal suite was stunning. Breakfast was good with a varied selection to choose from.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
A perfect review. Thank you for taking the time to share your experience with us and I assure you we are grateful for your kind words. It always rewarding to read how we can exceed expectations for our bride and grooms and it is great to know that our efforts are appreciated by the Father of the Bride too. From us all thank you again. Kind regards Chris

"Presentation dinner"

4
08/11/2017

Superb setting in the Kirkland Suite for our annual presentation dinner. The efficiency of the staff and the delicious food made a very enjoyable evening. We stayed overnight. Our bedroom was rather cool and the water extremely HOT! Nevertheless we slept well and enjoyed breakfast the following morning.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your complimentary comments about your visit to us and pleased that despite the room being too hot this didn't spoil your stay, meal and breakfast. We hope to see you again soon. Kind regards Chris

"Wedding!"

4
07/11/2017

Amazing venue for my friends wedding. The room was decorated beautifully. A good stocked bar but very expensive, which depleted our funds quickly. There were plenty of staff on the bar so we never waited long.

"Fantastic"

5
07/11/2017

What a great 1 night stay we had when we were there for a Ladies Evening, the catering was superb. A very comfortable night's sleep, and then a very lovely and sumptuous breakfast to get us on our way. Brilliant

"For my friend's wedding - perfect for a night's stay"

4
30/10/2017

It was the perfect wedding venue and we all loved it. It would be 5 stars but the check-in was so late (3pm) and they wouldn't let us go in any earlier, we had to get ready in other people's rooms who stayed the night before. Rooms were beautiful and the bridal suite was stunning. Breakfast was good but there could have been a more varied selection to choose from.

"Room Fine But Food Average"

4
19/10/2017

I would be happy to stay here again as the room was as expected, no problems experienced. Can't give it a 5 though as food was very average. Burger lacked an accompanying salsa or sauce, chicken breast served with skin which would have been OK if it had been crisped a bit, vegetables looked nice enough in their little bowl, but a side salad would have been better as this meal was served with chips. Not that expensive, but my preference would be to pay more for better quality. Room only, so didn't try breakfast.

"Amazing amazing amazing"

5
11/10/2017

Well what can I say....Amazing, amazing, amazing. We stayed here for our sons wedding day on 16th September 2017. The whole day fantastic! The wedding breakfast was excellent with many guests commenting how great it was. All of the staff were amazing and I'd like to give a huge thank especially to Ann Smith and Chris Wood-nothing was too much trouble-they went above and beyond to make the day extra special. The Sunday morning breakfast was self service and there was a great choice of food. I would definately recommend the Garstang Country Hotel, you won't be dissapointed.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you, thank you, thank you. we really appreciate your review, your wonderful comments are so rewarding for us all as is your much valued recommendation. Kind regards Chris

"Lee and Kirstie's Wedding"

5
05/10/2017

We had decided to hold our wedding here based on the beautiful location and great facilities. We are both so happy we did, the staff went above and beyond, even making some last minute alterations to my wife's wedding dress! All our guests commented on how beautiful the venue was and how nice their rooms were. We're really glad that we chose to celebrate our special day here and would highly recommend it.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
We are pleased you did too and glad that we could help with those last minute alterations. Thank you for leaving a review for us and hope to see you again soon. Kind regards Chris

"Our Wedding September 2017"

5
05/10/2017

Thank you so much to all the team at Garstang Country Hotel & Golf Club for helping to make our Wedding Day the best day of our lives. It was perfect. Everything went perfectly to plan. Nothing was too much trouble. Staff genuinely want you to have an amazing day. The staff are clearly experienced and went above and beyond. A special mention to Anne, Asst Manager, she is fantastic! She is such a lovely lady & was very helpful. Also Wendy Cookson who has now retired however Wendy was fantastic in the planning stages. The food was superb, we had lots of compliments from guests! Thank you again xx

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for sharing your experience and for your kind words. It is lovely to read such positive comments about the staff and that you picked up on our genuine desire to provide a great day for all our guests. I will be sure to pass on your comments to Anne and will post your review on our staff room wall so the staff see their efforts appreciated. Thank you again. Kind regards Chris

"da y 13 of tour"

4
04/10/2017

large car park.friendly staff.clean and comfortable room with a garden view.the only bar that was open when we there was more like café and I found the seating uncomfortable apart from that we enjoyed our stay.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the review. We are pleased you enjoyed your stay and hope you will choose us again should you choose to tour the uk again. Kind regards Chris

"Substance over style!"

4
03/10/2017

In the end, I was pleasantly surprised on how good the hotel was. When I checked in and got to the room I was disappointed as to how everything compared to the photos on the website. it is all to with the design of the hotel, long corridors with no windows, rooms with too small windows plus a very 1980's decor which is just not my style. Once I got past all of this I realised what a good place it is. All the staff are incredibly friendly and helpful, even reception offered to switch rooms which didn't make a lot of difference as the alternative was just the same! Food was very good both breakfast and dinner. Though I only had a snack for dinner what I could see of other peoples looked good. The only major negative is that the lounge, bar and resturant all seem to be set up for golfers.

"Friday 29th September 2017"

4
01/10/2017

Was attending a wedding reception. Lovely location and hotel. Area where the reception was being hosted was very clean and modern. The music area did not encroach this area, so you were able to relax and speak with no loud music hindering this.

"Tracey and Andrew's Wedding 23/09/2017"

5
26/09/2017

What an absolute fantastic Hotel!! Everything for myself, my wife, all our families and friends was perfect. From the Friday evening all the way through to Sunday morning the staff were magnificent! The day of the Wedding was brilliant. The Staff could not do enough for us. I'd like to give Chris a special mention for making the day run so smooth [Brilliant] The food for the Wedding Breakfast was gorgeous and so was the evening Buffet. It was a Perfect day!! Thank you. We will definitely recommend Garstang Country Hotel. Mr & Mrs Nicholson

"Conference"

5
24/09/2017

Used this venue a second time for our conference. Staff all very helpful and friendly and made arrangements to suit 120 delegates in upstairs Dimples Suite and exhibitors downstairs. Food was excellent and very efficiently served on the day. Previous evening conference dinner for ~20 was served on time and very efficiently. Food was excellent with plenty of pre-ordered choice. Quite a number of bedrooms (20+) were booked and in general no issues reported other than several were very warm overnight Hopefully next year the next conference will use these facilities

"comfortable stay at Bestwestern Garstang country club"

4
17/09/2017

The country club is in a very pleasent countryside setting with good parking and a pleasing appearance, staff are helpful and the rooms furnished well, there is good selection of teas and coffee for the first drink of the day before a very good hot breakfast in nice surroundings looking across the golf course

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to share your experience with others on Tripadvisor. It is so nice to read so many positives in your review. I hope you will return again soon where we will strive for the 5 star rating. Kind regards Chris

"Lovely stay"

5
28/08/2017

Just like to thank all the staff at the hotel for looking after us for 3 days. Friendly staff, all very helpful and accommodating. Rooms clean, a little hot though to be honest, but that would be our only negative. Very quiet room too compared to other hotels we have stayed at. Scott especially was very helpful. Breakfast quite plentiful.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
A lovely review for which we appreciate your thanks. I will ensure Scott gets to see this as I am sure he will be proud to be highlighted for special praise. Thank you for the time taken and kind words in your review. Kind regards Chris

"Christening Venue"

5
21/08/2017

I had my twin boys christening yesterday, the room was decorated beautifully, the buffet was perfect with a great selection, and we were well looked after. Big thanks to Ann who ensured everything ran smoothly. Thanks!

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank You Angela, I am aware of your history in the industry and your keen eye so it is rewading for us all to hear that the event was a success. Thank you once again for the wonderful review. Kind regards Chris

"Could do better"

3
13/08/2017

Attended an organised Dinner here, whilst the food was very good the service was very poor, took a long time between courses probably because there wasn't enough staff which i find strange when they know how many they are going to serve, as i didn't want the sweet i asked if i could have ice cream but was told i couldn't as the chef had gone home, i hadn't realized you had to be a qualified chef to put a scoop of ice cream in a dish, so much for customer satisfaction

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the feedback and I apologise for your experience. All of the comments raised are highly unusual and I hope you will contact us directly with some further information which will help us investigate this further. Kind regards Chris

"Wedding venue"

5
08/08/2017

We recently had our wedding here (23rd July). We stayed at the hotel for 2 nights there was 28 of us the first night and we all got a meal included in our stay which was great value for money. The food was lovely and everybody really enjoyed there meal and commented on how nice the food was. The staff got everybody's meals out to them quick considering there was a large number of us (28 people) all sitting down for a meal together. Some people had the mixed grill and they was really big and looked good, the sticky toffee pudding is to die for!!!The next morning I had breakfast served to me in bed and it was lovely the sausages are HUGE and really nice and I thought it was a nice touch being able to have my breakfast in my room on the wedding morning, The wedding day was brilliant the staff could not do enough for us the room looked lovely and everyone worked hard to make sure everything ran smoothly, people are saying it was the best wedding they have been to, the prices for alcohol was reasonable too considering that most venues charge a fortune for alcohol when there is a function on. The grounds are stunning and we even got to use a golf buggy for a little bit to take some pictures on which was nice of the golfing Centre to allow us to do this:) again the wedding food was really nice and plentiful. the breakfast the next morning was really nice again I couldn't fault it there was cereals, pastries and a full English breakfast to choose from. You could literally eat as much as you liked, we have stayed in many hotels and this is the best breakfast we have had and quite a lot of the other guest commented on how good the breakfast was too. We couldn't fault the rooms the Bridal suite was lovely and HUGE !! Kids had to stay on z beds but this was no problem at all as we knew this was the case because the hotel doesn't actually provide rooms for more than 2 people but if children are staying then they place z beds in the room and charge you no extra for children staying. The hotel is not a modern hotel but this is the reason I fell in love with the hotel when we went for a viewing we wanted something more country like for our wedding day. I would like to say a big thank you to Wendy who had to put up with me mithering her on email for 18 months ha ha everything was perfect and exactly how we wanted it. we received a set of crystal engraved champagne flutes from the hotel too with our names on and date of marriage which I thought was a lovely jesture. Thank you I would defo recommend this venue for people for their wedding day

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you so much for taking the time to write such a wonderful review. It is so rewarding to see the efforts we put in are not only noticed but remembered. I hope other Tripadvisor users find this review as helpful as we found it uplifting. Thank you for choosing us as your venue and for your valued recommendation. Kindest regards Chris

"Nice hotel on our way north"

4
27/07/2017

Not too far from the M6 and in nice surroundings. Great for a stopover as they have a restaurant on site which was very convenient and staff were excellent. Very comfortable room and fairly quiet until the golfers woke up! Will probably stay here again on our way north.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the review and compliments they are valued by us all. We do hope you will chosse to stay with us again when we will be sure to strive for the 5 star review. Kind regards Chris

"Expensive for a poor standard"

2
24/07/2017

We stayed as a family of 4 as guests at a wedding here. We had ordered a family room at least 8 months before attending for £105. At 6pm when went to room there was only a double bed. Contacted reception who asked had we booked a family room? They then delivered 2 Z beds and told they don't have family rooms just extra beds. The beds that were delivered were old bent and rickety (ours kids could not sleep properly and woke with bad backs). Our room was tiny and very dated and 2 towels for all 4 of us. The grounds to hotel were nice and that was only positive. Breakfast was greasy and in low supply. Cheap sausage and bacon... overall not worth money. We should have stayed elsewhere and got taxi to and from wedding.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
I am sorry you didn't have a pleasant stay with us and can understand how you may feel let down. It is surprising to read your comments on the quality of the Zbeds, size of room and breakfast as this contradicts much of the feedback we receive. We shall certainly monitor this to ensure we to maintain the highest of standards and continue to exceed our guest's expectations. For the benefit of TripAdvisor users we unfortunately do not have any family rooms but do offer high quality Z-Beds at no charge to children under 12. We recommend that this be arranged direct with the hotel to avoid the possibility of miscommunication from any agent used. Kind regards Chris

"Great Golfing Venue"

4
19/07/2017

Just spent 2 nights here this week including 2 rounds of golf. It's an ideal venue. The golf club is joined to the hotel so you can come straight off the course have a few beers and walk through to your room. We booked dinner bed breakfast and golf. There's plenty available from a buffet breakfast and the evening meal is a set Table D'hote menu, although you can choose from the normal menu if required. The staff were all very friendly and helpful. The rooms are clean & comfortable with tea & coffee making facilities. The golf course is a parklands course with some challenging holes.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your positve review and love your comment of 'Ideal venue'. We hope you will return again soon when we will strive for the 5 star review. Kind regards Chris

"Still great"

5
18/07/2017

Stayed here again for three nights and everything just as good as the first visit. Can't fault the staff, service or anything. From the first hello to the last goodbye and everything in between it was GREAT

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
It is so nice that you have rewarded us with not only another stay but another 5 star review. THANK YOU. We hope you will visit again soon. Kind regards Chris

"Overpriced rooms..."

3
17/07/2017

My wife and I stayed overnight after celebrating a wedding there during the day. The room had been booked on our behalf by the bride's parents but obviously we were to pay the bill. The reception 'staff' seemed to be totally disinterested in offering any customer service but we just took it that she was a tad busy and didn't have the time to be friendly. On the morning following the wedding, the breakfast menu was somewhat lacking and we were told that food was running out, due to more people staying in the hotel than the hotel had booked in... Odd really as surely a maitre'd has a list of room occupants and just 'ticks' off his list, room number, occupants as theyre being served/seated?? To this end, we didn't take breakfast and decided to check out and get on the road. The bil for one night, special 'weding rate' was £105 which I think was excessive and I wont be recommending, or staying in a Best Western hotel again. Overall we were disappointed with the experience and the somewhat lack of professionalism shown by the staf we dealt with.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
I am sorry you didn't find your stay value for money and can understand how you have come to this conclusion. I apologise if the reception staff appeared too busy to be their normal friendly selves on your arrival. Our wedding guests usually arrive together and are keen to get into their rooms so we adapt to our guests needs and try to hasten check-in it appears on this occasion we got the balance wrong. It is a shame you didn't decide to stay for breakfast as all guests were served within 10 minutes of their arrival despite the need to cook extra for the unexpected guests. It would have been good if we could have identified the additional guests but as they were understandably not keen to introduce themselves as residents to the staff being that they hadn't booked we were unable to identify them. I do hope you enjoyed the wedding and that you decide to stay with us again where I would hope that you would agree with the majority of our other guests who find us exceptional value for money. Kind regards Chris

"comfortable quiet location - good food, nice stay"

4
13/07/2017

exactly as the title says, - we arrived late on sunday night, -this quiet off the main road location meant a quiet restful night, - surrounded by the golf course and the golf driving range there is little outside noise at night, our ground floor room was clean and tidy, beds and linen were spotless and bed was really comfy... we chose not to have breakfast as we had a really early start on monday morning.... monday evening we did choose to have dinner in the bar, - we could have chosen the restaurant but the bar was fine for us...lots of local fayre, local fish, the mixed grill was very good and a real plate full ! burger was good too... fish pie tasty, and mains were about £9- 16 so good quality and good value. service was efficient and attentive. you share the bar with the golfers - their seemed to be a fair few of them eating too , so its seems to have a good reputation locally too... only downside is i couldnt get my phone to connect to the hotel free wifi .... some authenticating issue, but not a major problem really !

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
I am sorry to read you had issues with the WiFi. I will monitor this closely in the hope that this is an isolated case as we understand this is important to our guests. Thank you for for the feedabck about the rest of your stay it is rewarding to see so many positive comments. We hope you will return again soon when we will strive to deliver the 5 star rating for you. Kind regards Chris

"Welcoming and comfortable"

4
07/07/2017

We stayed here for one night on a stop over. Our rooms were spotless and the beds large and comfortable. We had a nice quiet nights sleep. Staff were all friendly and welcoming. Lovely cooked breakfast.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Our housekeeping team will be delighted by your comments of a spotless room. As Im sure will the other members of the team who you have also commented on. Thank you for your review, we hope you will return soon when we will be sure to strive for a 5/5 score. Kindest regards Chris

"Golf good, food awful"

3
04/07/2017

I didn't stay here, we had a day visit to play golf and a meal in the evening. Enjoyed the golf course which was interesting and well kept. However, the meal in the evening was pretty poor. School dinners were better than this very ordinary and poorly cooked fare. In future I will play golf and then go on to a local eatery.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your compliments of the course I will be sure to pass your comments on to the greenkeepers. I am sorry you found your meal disappointing. As our society Golf/Dinner days are popular we are unable to identify which you attended and would be grateful if you could contact us with some further details so we can investigate further. We look forward to hearing from you. Kind regards Chris

"The standard of rooms was let down by the restaurant"

3
03/07/2017

I stayed here for 8 nights, not for gold but for being in the area for family reasons. The rooms were fine, although the good quality bedding was let down by the rock hard rubber pillows that were supplied. The bathroom taps need updating as they are separate taps and so something that is generally a positive, plentiful very hot water, becomes a danger as there is no mixer. There is a warning notice, but posted next to the shower controls, so you do not see it at the washbasin because of the shower curtain. The housekeeping team was organised and efficient, and the rooms were checked by the supervisor. The restaurant was a different matter. Poor organisation and staff training meant that you were left to the mercy of whoever could be bothered to stop their conversation with other staff to come and serve you. The tables were not properly cleaned and were often sticky. The food varied, presumably owing to the expertise of the person in the kitchen, so the first night I had a good meal, but when I ordered the same dish later in the week it looked and tasted very different. On the Saturday, thinking I would order something easy for the staff to prepare I ordered Potted Shrimps and Goat's Cheese Tart. The potted shrimps came bubbling with steam rising from their container. Someone had microwaved and chewy bits of gristle were bobbing in a vinegary water.. I dsent this back, but was not offered a substitute. The tart had undergone the same microwave experience, so the centre was a molten mess and the pastry was as hard as a brick. I also sent this back. The waitress was inexperienced, so I asked to speak to the Duty Manager the next morning. His response was to rush into the office and hide whenever he saw me coming for the rest of my stay. He did not remove the charge from my bill, but the more efficient lady did on checkout when I explained why I was not paying for those items. The nly rleiable dish was fish and chips. After the first morning when my poached eggs came like leathery eyeballs in a dish. They tasted of nothing uy vinegar and were very overdone. For the rest of the week I avoided the cooked breakfast, but listened to the other guests mon about the cooked items on a regular basis! The coffee was appalling. There were only two members of the restaurant staff who paid any attention to the customers, an older lady who was on for two of the nights I was there and a younger woman called Gemma, who actually checked what was happening and looked after the guests and their tables. I moved to another hotel in Garstang for the rest of my stay.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the review which is useful for the continuing training and development of our services to all guests. It is disappointing to read some of your comments as much of your criticism is in areas where we are normally complimented. We do value the feedback and I hope our responses to Tripadvisor guests demonstrate we do not hide from them. As we were fully booked beyond the 8th night of your stay you found alternate accommodation which is not clear in the review, I hope you enjoyed your stay there and visit the area again soon. Kindest regards Chris

"Great Breakfast"

3
15/06/2017

Nice place to stay only wish I had time to play the golf course. worst mattress I have ever slept on, it needs changing maybe not all rooms are the same?. Great breakfast with everything you want to start the day.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your review and compliments. we are also grateful for your feedback on the bed. We will certainly monitor this and assess your particular room to see if changes need to be made. We hope you will visit again soon and hopefully you will have the time to enjoy a round on the course before retiring to a comfy bed. Kind regards Chris

"2 Nights dinner bed and breakfast 3 rounds golf break"

5
15/06/2017

The Golf :- 3 of us arrived following two days of torrential rain, we feared the worst, but were more than pleasantly surprised with the quality of the fairways, and in particular the greens which were very good. We managed to avoid the rain on the following two days, and again the course did not appear to suffer with the wet. On arrival we received a very friendly welcome . We were 23/24 handicappers, and the course is both forgiving with some wide fairways, whilst remaining a good, and interesting challenge with enough trees, features, and two rivers, frequently close enough to some of the greens, and fairways, to cause a problem with stray shots. It is predominantly flat, one hill, with quite a lot of walking from green to next tee, and some long par 4s, if you like to stretch your legs, and plenty of buggies available if you don't. We all thoroughly enjoyed our 3 rounds , and would definitely recommend the course to mid / high handicappers , I can only guess - single figure handicappers might find it easy ish with the wider fairways. The Hotel :- We checked in after a round of golf, ordered our evening meal, and found our rooms to be pleasant, spacious enough, and well stocked with tea/coffee making supplies. You can eat in the restaurant, or bar area, both of which overlook the 1st tee, and 18th green , the food was really tasty, and the staff throughout were all happy, and friendly. Facilities appear to be predominantly set up for societies, and corporate groups, but our small group was fitted in nicely, and we found a very comfortable lounge to relax in with a beer after dinner . The hotel is not large, it was quiet at night ,and a good nights sleep was easy, maybe the nice smooth beer helped . Breakfast was the complete varied juice, fruit, cereal, full English, and help yourself , be advised it is very easy to over indulge, and the first few holes of golf aren't quite so enjoyable. Overall this is a cracking place to take a golf break with some friends, and I would gladly highly recommend the whole package.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to write such a wonderful review. Not just because of your glowing remarks but for the information which I am sure other Tripadvisor users will find the helpful. We hope to see you all again soon. Kind regards Chris

"An excellent stay"

5
12/06/2017

Fifteen of us stayed for five nights golf break. First the good points, Lovely Hotel Brilliant food, fantastic staff, nice clean rooms clean towels everyday. great course (if a few holes a bit long)greens very good. I think what makes this hotel the complete package is everyone seems to work together to make your stay so good. the staff really want to make your stay the best it could be. Now the bad points : The weather but you can't blame the hotel there is only one person to blame for that. This is one of the few paces we all said we would definetaly go back to and we have gone away now for 18 years

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
After reading your opening remarks I feared the negative on your review however you dont blame us for the bad weather so it appears we fully earnt our 5 star review, Thank you. It is always good to hear a guest will be returning, we only wish it were soon as we enjoyed your company as much as we do your review. Thank you again. Kind regards Chris

" Great if you are golfing otherwise a tad overpriced"

4
11/06/2017

This is a nice enough hotel. There is pretty good variety in the menus; the staff were all nice and the location handy if you want to stay just off the motorway. We booked a family room. It was very cramped and they had forgotten to put the extra beds in. Breakfast was nice but very little for vegetarians but when I asked they made something, so worth asking. It was clean but a bit dated and worn. I was a bit disappointed as I had expected it to be above the basic chain level. The prices they charge must be based on the fantastic golf access. If you don't want that then you would get better value for the money elsewhere.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the review and feedback about your stay. I would be gratefull if you could contact me regarding your booking as we do not offer a family room and i am concerned why this information was not made available to you by your booking agent. We do however offer Z beds suitable for children at no charge and I am sorry these were not in your room. I hope you will choose to stay with us agin. Kind regards Chris

"Golf break to write home about!"

5
09/06/2017

Booked afternoon golf, bed breakfast and evening meal, followed by morning golf session! The package was exceptionally reasonably priced! The accommodation was superb and all staffs throughout the complex were warm and friendly. The general ambience was lovely! I can honestly say, it was a superb stay. The golf course itself was in excellent condition and we thoroughly enjoyed our stay and will definitely be going back.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to write your review and thank you for making it such a complimentry one. It is rewarding for us all when we get it right and it is so pleasing to see that you will be returning again, lets hope its soon. Kind regards Chris

"Wonderful Wedding"

5
08/05/2017

We didn't stay here, but the bride, groom and their immediate family did, and only had good things to say about it. The wedding was wonderful; the staff were extremely helpful. Very attentive throughout the day/evening. I required a gluten free meal, and although there was a little confusion initially over which plate was mine, the rest of the day couldn't be faulted. The room had been decorated very nicely, and the staff had accommodated the brides requests. The public areas (I didn't go into the bedrooms) was very clean, well kept. The grounds were very beautiful.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to write your review despite not stopping the night. I am sure you would have been equally complimentary about our rooms. I am sorry about the confusion with the gluten free meal, thankfully it appears it didnt spoil your enjoyment of the day. Your high praise and compliments are appreciated by us all. Kind regards Chris

"Excellent hotel"

5
01/05/2017

We stayed here 2 nights for a family wedding. The staff were extremely helpful nothing was too much trouble. First night we ate in restaurant food was great news reasonable price. Day of wedding staff again did as much as they could to ensure things went without hitch- even a free room to store dresses etc I would recommend this hotel to anyone. The food was excellent as was rge service thanks to all staff

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for the review. it is nice to read that the staff contributed so much to your stay and that you are so complimentary about the food. I hope you get the opportunity to stay with us again in the future. Kind regards Chris

"Ruby Wedding Celebration"

5
27/04/2017

We had a really great night, the staff were so helpful, during our booking and organising, and on the night. The buffet was excellent, many of our guests, commented on how good it was. Some of us stayed over, breakfast excellent to. Facilities good, nice area at the back to chill out overlooking the golf course. Highly recommend for a party.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to review us after your Ruby wedding celebrations. Your comments and recommendation are highly valued by us all. I hope you will consider us again when you go on to celebrate your Golden and Diamond wedding. Kind regards Chris

"Wedding was anazing"

5
23/04/2017

Came to this hotel with my partner for my brothers wedding. To avoid a long drive we stayed the night before making our stay 2nights. The first night was dinner, bed and breakfast. We didn't need to book a table for dinner. You could choose from the set 3 course meal or spend £19.95 across the full menu. The food was lovely and the waiter (Matthew) was very attentive. Even brought our desserts out to the lounge where we'd retired too. On the day of the wedding the venue was dressed amazingly and the staff were great. I would definitely recommend this place for a wedding or any stays. The only slight downside was the rooms get very warm at night.

"Disappointed visit"

3
22/04/2017

Played course this week very warm welcome on arrival course very quiet, generous wide fairways some interesting holes on front 9 by the river. Plays long obviously have an issue with Greens looks like been suffering from a disease which lets the course down. Has promise very good value for money but it will take a while to recover good venue for a group visit. Food simple and plentiful with lots of choice. Staff are very helpful and friendly.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for your review which, for the most part, is extremely positive. As mentioned in response to a review a few days ago the greens did indeed get a disease this winter. Thankfully this has now been treated and with the warmer sunny days we are now experiencing the grass is starting to grow and they are rapidly returning to their best. We do hope you will return soon and experience the greens that are regarded as some of the best Pay and Play greens in the area. Kind regards Chris

"My Daughters wedding"

5
16/04/2017

This was one of the most important weekends for our family, and the Garstang golf club and hotel were wonderful. the rooms were comfortable, the food, al a cart menus, breakfasts and the wedding reception were faultless. But most impressive were the staff, nothing was to much trouble for these friendly and professional people. they made our wedding magical. Both our family's and our friends had a fabulous wedding week end, I cannot recommend this wedding venue enough. Thank you all for a wonderful occasion.

GarstangHotel, Manager at Best Western Garstang Country Hotel And Golf Centre, responded to this review
Thank you for taking the time to share your experience through Trip advisor. Your review gives us immense pride and a reminder of the immense responsibility we are given when asked to be the host venue for a wedding. We are pleased you were impressed with the venue and even more so our brilliant staff who will read and value the comments made. Thank you again for your comments and much valued recommendation. Kind regards Chris

"Whats happened to the golf course"

3
10/04/2017

I was shocked by the poor condition of the course. Having played this course several times but not for a couple of years I was totally surprised by the state of the greens. Not just one or two but all of them had a disease on them that made it like putting on gravel pit. Unplayable in other words. Hotel is still as good as ever but stay well away from golf course

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review. I have spoken with the green keepers, you are correct the greens were hit with a disease this winter and I am pleased to report this has been succesfully treated. Now the grass is begining to grow they are recovering and improviong each day and expect them to be back the standard you are accustomed to very soon. I am sure by your next visit you will see a marked improvement and hope you can give both the hotel and course a glowing review. Kind regards Chris

"Great staff"

5
06/04/2017

Had one night stopover to save an early start from home. Upgraded to a suite for very little extra. Room massive as was the bed which was really comfy. Shower was HUGE with monsoon and side jets. Could very easily have stayed in there the whole time. Restaurant very quiet, staff very attentive. Had drinks & ordered meal from bar then were called through when ready. Don't think you would get this service if it were busy, but we certainly enjoyed it. Breakfast a plethora of hot & cold items which satisfied our requirements with fresh eggs cooked to order. Only negative, we were on ground floor and there were no locks on the windows so although quiet, felt vulnerable leaving a window open at night. View of golf course from room.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your Excellent rating and positive feedback. It is a pleasure to read that you enjoyed the suite, the service from our staff and were so positive about our breakfast as we have worked on this alot. Thank you also for your comments regarding the windows, we will look to see if we can acheive this without comprimising the existing security. Kind regards Chris

"40th Birthday Party 25th. March 2017"

5
31/03/2017

We booked the party approx. twelve months ago and was impressed then by the staff and their professionalism. We had previously booked parties at the hotel several years ago and again was then totally impressed by the way everything was organised for us. We would strongly recommend this Hotel and Golf course to anyone and everyone. Such a great place to stay and visit.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. We greatly appreciate your kind words and valued recommendation. It is pleasing to read how we have been able to provide a consistent product and level of service over so many years. We hope it won't be so many before you choose us again. Kind regards Chris

"Our Wedding"

5
21/03/2017

We booked our wedding here last march (2016) - right from the start we were impressed by the staff and in particular Wendy who helped us plan our wedding ceremony and reception for march 2017. Nothing was too much trouble and this made our wedding planning pretty much stress free. Our wedding was fabulous and all the managers and staff at the hotel were polite and friendly and helped make our day special. the food was amazing too and we felt the wedding package was very reasonable. The rooms are lovely and breakfast was outstanding. I would recommend this venue as a great place to get married.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
It is so rewarding to read so many positive adjectives in one review. Impressed, fabulous, polite, friendly, amazing, reasonable and outstanding. I hope I havent missed one as they are all well recieved and valued by us all. Thank you for sharing your experience. Kind regards Chris

"Great Stay"

5
20/03/2017

We have just returned from a very good two night atay at this hotel. Everything from the first greeting from Reception as we walked in to our lkast good bye was very friendly and professional. We had a lovely twin room which had a roomy bathroom and toiletries replaced each day. Very comfy beds and although the pillows were a little hard for our liking, when asked they were immediately replaced with softer ones. Plenty of tea, coffe etc - So what more could we ask. Thank you to ALL the staff from the duty Managers right through to the Housekeeping staff ALL VERY GOOD.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to review our hotel and your experience with others through Tripadvisor. It is rewarding for us all to read such nice comments especially when they give a more positive slant on our beds and pillows than another recent reviewer. I will be sure to put your comments on the staff room wall for the staff to see their efforts are noticed aznd appreciated. We hope you visit again soon. Kind regards Chris

"Lovely hotel"

4
21/11/2016

Lovely hotel, friendly staff. Rooms are nice. Golf course is fantastic. Great quiet location. Food is good quality. Reasonable price, easy to get too. Would definitely return to this hotel again......

"A Wedding Guest Review"

4
20/11/2016

We stayed at this hotel as part of a wedding party. We were quite a large family group with six adults, two children and an infant. From our observations and experience the wedding was well organised and the staff appeared really helpful. From our point of view we had good accommodation and the rooms were clean and tidy although some are looking a little dated. The food was very good and the bar prices are reasonable although wine - as in most places - was very expensive. The place is of course geared towards Golf too although that never interfered with our event. This gave us the advantage, because the remoteness means it is much safer for younger children as there is no traffic apart from the car park. The car park is quite large and can accommodate large numbers of vehicles. The design of the building also means that the accommodation is away from the main function rooms which gives you some privacy. Note we had a very good time, we had little to worry us and would probably stay here again.

"Our Wedding day"

5
17/11/2016

Myself and my husband had our wedding reception here on the 16th July 2016. From the very first meeting to the day after the wedding when we left we could not have been happier with the service provided. Nothing was too much when asked for. The staff went above and beyond for us from sorting out an incident with our wedding cake delivery to helping me be able to breath again in my corset dress!! We are so glad we chose here for our venue. Thank you to Anne, Wendy, James and Chris and all the staff who were there on the day from kerry and Ian

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you both for adding your review. It is great to read that you could not have been happier and that our experienced and conscientious team were able to step in to assist, ensuring those small problems don't become big issues. We are pleased you feel you chose the right venue and thank you for choosing us. Congratulations to you both. Kind regards Chris

"Wedding - Nov 2016"

5
13/11/2016

As the Groom I can honestly say the staff are the nicest & most helpful people you'll ever meet. Over the 11 months planning prior to the wedding they were exceptional and always made time for us to come in to chat about our plans,or when we changed our plans it was never too much hassle to accommodate us, and any request we had they always looked into the possibilities rather than just saying no or it's too hard etc. On the wedding day itself it felt like I knew the staff personally and they guided us through the day with no issues whatsoever and once again any little request we made or our guests made they were straight on it to try and resolve or assist. The venue itself was lovely and very clean and comfortable and had a warm feel to it and the food throughout the weekend was perfect. Without hesitation I would recommend this hotel for your wedding and I would like to thank Chris, Anne and all the team (and I mean ALL the team) at Garstang for their truly amazing service and in helping make our day a memorable one. Jon & Gemma.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you so much for your kind review. It was a true pleasure to play a small part in your day and I know the staff enjoyed it too. It is our ethos to deliver the day our bride and grooms want and say yes wherever we can so it is rewarding to know that this is noticed and appreciated. Congratulations to you both and thank you for allowing us to be part of your special day. Kindest regards Chris

"Great place "

5
02/11/2016

The weather was great and the golf course played really well. Good condition and enjoyable golf. Tony in the shop is full of knowledge about the course and very friendly. Prior to playing I had a full breakfast which was good. The staff are all friendly and the place is really nice and clean. I enquired about staying and the hotel looks really good as well. Be back for a stay over & golf . Steve b

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
We cant promise you the great weather but we can certainly promice a warm and friendly welcome. Thank you for your kind words and hope you get to visit again soon. Kind regards Chris

"Business stay"

4
02/11/2016

I booked a room at Garstang Country Club hotel because I was attending a meeting the next day in tis hotel. The decor was a bit dated but the room was very spacious and the bd was very comfortable. The decor of the restaurant was quite boring but the service and food were great. When I m in the area I would stay in this hotel again.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the great feedback. Although our decor didnt appeal, you have been kind enough to share so many positives regarding your stay. Bets of all you would stay with us again in the future, we look forward to welcoming you again. Kind regards Chris

"Re-visit"

4
01/11/2016

We use this hotel to take a break on our journey south from Aberdeen. It is ideal for use as we are avid golfers and this hotel fits the bill. We were down last March and noticed an improvement this time. The staff were very friendly and helpful. We played golf 3 times during our stay and despite the weather the course was kept open by what we observed were a very diligent green staff. I would like personally to thank them as we enjoyed our golf and the course was in good condition despite the weather. The golf offer is one that we would recommend (for golfers) and will stay again, Thank you Garstang

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for giving us another opportunity to provide you a better experience. It is good to know we improved from your last visit and hope it shows we listen to and value our guests feedback. We hope to see you again soon. Kind regards Chris

"Delightful stay with wonderful breakfast"

4
27/10/2016

Stayed for 2n. Lovely hotel in great location with peaceful views Pros Clean and tidy hotel Breakfast plentiful no delicious and the restaurant staff wonderfully welcoming All staff came across well presented and friendly General toilets pristine Cons Family of four room- put up beds made room feel squashed so not sure if the family rooms should be in bigger double rooms Tip to visitors: Residents can use the YMCA swimming pool in Garstang apparently. Do visit the charming market town of Garstang Tip to managers Family rooms where 4 are staying should have 4 bath towels and more than 1 toilet roll Would we visit again? If we are in the area then we would stay here again.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and helpfull feedback. We acknowledge the rooms are not as spacious as we would like when being used as for a family of four. Unfortunatley we do not have any family rooms at the moment and temporary beds in our normally large rooms are our only solution. We accept this is not ideal and as such do not charge for children in the room, they should however have had towels and extra toilet roll provided and we will look into this and correct it before, hopefully, your next stay. Kind regards Chris

"Thank you for our amazing wedding! "

5
27/10/2016

I really don't know where to start but just wanted to say thank you to all the staff at garstang golf club for hosting an amazing wedding day for us. They really couldn't do enough for us, the day ran absolutely perfectly and the rooms were so beautifully decorated. The grounds outside gave us the opportunity for some gorgeous pictures too. All of our guests have commented on what a wonderful time they had and how beautiful and elegant the venue was & how fantastic the meal was. We had 120 guests for a sit down meal and it was all spot on and thoroughly enjoyed by everyone. The bridal suite is absolutely lovely too. Thank you very much to everyone and especially to Wendy who did so much to make the day perfect. If you are thinking of having your wedding here I would highly recommend it, you won't be disappointed! Thanks again, Victoria & Lisa

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to write such an amazing review. We really appreciate your thanks and Wendy is especially gratefull that she recieved special praise. It is great to read that your guests enjoyed the day as much as we did. Congratulations to you both and thank you for choosing us to share in your day. Kind regards, Chris

"3rd time - OK if a tad remote"

3
24/10/2016

Best Western hotels can be hit or miss. This one largely ticks the appropriate boxes. What it is not.....it is not a hotel with lots of other things around it. This is a golf club with rooms attached. So if you want to eat or drink elsewhere then a taxi or your own transport will be needed. The rooms are pretty basic and old fashioned. No air con and a single heater in your room - so temperature control is a challenge. There is good wifi throughout (free). The bar/restaurant/breakfast area has (unfortunately) the look and feel of a cafe but the staff are all pleasant and attentive. That area does tend to get a bunch of local people at night - again, its a local golf club. It is a decent enough place.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the feedback. As a country hotel we will never have the variety on our doorstep that our city centre cousins have but hope to offer quality service on site for our guests and local visitors who travel to us. It appears from the title you have visited us on occasions in the past and I hope that you will continue to choose us in the future and continue you to enjoy the warth and charm of a country hotel. Kind regards Chris

"Staff were fantastic "

5
24/10/2016

I'm not normally someone who leaves reviews, but after how helpful practical and altogether brilliant two staff members were last night at this hotel, I wanted to acknowledge our thanks. We have two children 5 and under and had a worst nightmare moment last night when our eldest was 'out of the blue' sick in his sleep at 11.30pm. My husband went to reception for help and Jeff firstly came along, his first thought being did our son need a glass of water and not what a mess! He quickly asked what we needed and shortly after his colleague John appeared with a replacement folding bed, clean bedding etc for our son. Both Jeff and John were very kind in reassuring us that this was no problem and they were happy to help with whatever they could. On a different note we find the room to be clean comfortable and well equipped for us and our children. Breakfast was also fantastic wonderful range of quality food. Would highly recommend to other families.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for making us your first review. I have spoken to the gents that you have given special praise and they are both chuffed that their actions were well received. Thank you also for the comments about the room and breakfast. We hope your eldest has fully recovered and hope to see you all again int the future. Kind regards Chris

"Lovely experience :)"

5
23/10/2016

I booked this last-minute on one of the bucket-shop sites having been cancelled by the hotel we had booked at at very short notice. Availability in the area was scarce - not sure what had been going on in the area? The hotels is fab, easy to find, plenty of parking, the staff were great, the room was lovely and the breakfast was really good. We will definitely stay here again and are looking at booking for Christmas (it's that good). Book with confidence and enjoy :).

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Although dissapointing that you were let down by the other hotel we are pleased you found us and enjoyed so much your stay. We do hope you will stay with us again and hope we will be your first choice in future. Thank you for the review. Kind regards Chris

"Excellent stay"

5
20/10/2016

Another great stay at the Golf Club, relaxing and great service, can never fault this, nothing is too much trouble for the staff, comfy big beds, I suffer with back issues and never wake in any discomfort when staying here. Great facilities in room tea/coffee/hot choc! large wardrobe and draw space, rooms airy and iron and board in room also great fast Wi-Fi... We visited the Lake District which only took us 40mins from the Hotel, but plenty to see in the surrounding area of Garstang

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your 5 star review. I'm sure other Tripadvisor users found it helpful and informative. We hope to see you again soon. Kind Regards Chris

"Excellent stay"

5
04/10/2016

A lovely hotel with good food and excellent service from the moment I arrived until my departure if only all hotels and staff were as good as this.The peace and quiet and super views over the golf course from my bedroom window.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and for sharing your experience with other TripAdvisor users. We hope you will be returning again soon. Kind regards Chris

"great evening"

5
02/10/2016

we attended the evening reception of a friends wedding ,and decided to stay the night the room was lovely overlooking the golf course breakfast was great staff were lovely so helpful would definitely recommend

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the 5/5 review. It is great for us to hear when not only the Bride and groom but their guests enjoy the wedding day. Thank you for sharing your experience. Kind regards Chris

"Pleasant Experience"

5
25/09/2016

I stayed at this hotel for 2 weeks, once working nights and once on days. Usually we have trouble whilst working nights but the great staff here turned their routines around to make up the rooms while we were at work thus letting us get to sleep during the day. The restaurant staff were great and looked after us to a very high standard. I can't wait to go again and would be happy to recommend this hotel to anyone.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for making us your first review and for blessing us with such high praise. We always try to provide the same good sleep for all our guests and it is nice to read that you were able to get this even during the day. Thank you also for the special mention of the restaurant staff and your valued reccomendation. We hope you will visit again soon. Kind regards Chris

"Amazing Wedding !!"

5
23/09/2016

My husband and I had the most amazing wedding at this hotel on Friday 16th September thanks to the beautiful surroundings and the hard work and dedication of the staff . Nothing was too much trouble and they went above and beyond the call of duty to make our day special. The assistant manager in particular deserves a special thank you as she was such a lovely person and so very helpful :) Our wedding day surpassed all expectations and for this we will forever be grateful to all at the hotel.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Amazing review! It is rewarding when we receive reviews like this and we are all extremely gratefull you have taken the time to share your experience on TripAdvisor. We have an amazing team here and I am sure they will all appreciate kind words, especially Anne who you managed to stand out above the rest. Thank you for the review. Kind regards Chris

"nice room and excellent food"

5
13/09/2016

Great for a golf weekend with good breakfast and lovely dinner menu nice course layout and good practice facillities well equipped room with all bathroom requirements catered for, tea coffee and hot chocolate provided in the room

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review and compliments about all of your stay with us. We hope you return again soon. Kind regards Chris

"Most Enjoyable"

5
12/09/2016

We have just returned from an enjoyable break at this Hotel which is situated on the edge of a Golf Course, even if you are not a Golfer you can certainly enjoy & appreciate the views across the course - so relaxing. We found the Staff exceptional - most helpful and friendly (Especially Anne,Grace,Matt and Gemma) we were looked after very well ! The rooms are in need of an update, but are clean and tidy and have all you need. We found the Meals very good, the choice of food on an Evening was excellent and all cooked to order ! Fish & Chips 10/10 & Steak & Ale Pie 10/10 ! We loved the 'Make your own 'Museli' at Breakfast - a great idea ! The Fresh fruit salad was lovely and enjoyed having the fried eggs cooked to order (Instead of sitting for several minutes in a tray) All in all Breakfast was great ! Thankyou to Everyone for making our stay so enjoyable

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for such a glowing review. This brought a proud smile to our faces as we have worked hard improving many of the items you singled out for praise not mention those staff who were highlighted as most helpful and friendly they were so proud to have made such an impact on your stay. We hope to see you again soon. Kind regards Chris

"Excellent Wedding Venue"

5
11/09/2016

We came for our sons really best friends Wedding yesterday Friday 8th Sept, and we thought it was a beautiful setting, the staff and everyone there could not be more attentive. The wedding breakfast was beautiful and the staff very professional.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to review. We rely so much on word of mouth to help promote our weddings and appreciate your kind words and for sharing them with others. Kind regards Chris

"Golf Break"

5
08/09/2016

We have used this hotel a few times and every time had a great stay, staff are friendly and efficient, room comfortable and food very good, overall very good value for money. We will certainly be back.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for a the great review and your valued return visits. I sometimes wish TripAdvisor wasnt anonymous as I would like to thak you personally for the kind words. Kindest regards Chris

"good compromise"

3
29/08/2016

Needs urgently some renovation ! Food is ok at the restaurant . Breakfast is so and so . It is a quite place the rooms are quite dark and light is needed even in day time ( and it was raining that same day - which is normal isn't it )

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your comments. I am unsure what is meant by renovation and hope they will contact me to clarify. The hotel structure is only 20 years old and in fantstic condition also all the carpets and furniture have been replaced in the last 3 years. I am sorry the room felt dark, I'm sure the weather didnt help and may be not what you are accustomed to in Southern France but hope you will visit again and bring some sunshine with you. Kind regards Chris

"Nice comfortable Hotel"

4
28/08/2016

We had a lovely double bedroom which led off a galleried Landing where you could sit. A very pleasing room nice furnished and very comfortable. The restaurant staff were very attentive and the food was lovely and competitively priced along with the bar drinks,

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for sharing your experience. It is pleasing to read you had a comforatble stay and our staff, food and drink prices earned special mentions. We hope you will visit us again soon. Kind regards Chris

"Great Wedding Venue "

4
21/08/2016

Attended a wedding reception at Garstang country Hotel and I was very impressed. Well managed, good polite staff and very good food. Thoroughly enjoyed the day. We stayed over and found a very nice clean room with all you need. Nothing flash but warm clean and well appointed with all you need...breakfast was ample with good variety of choice in a very relaxed atmosphere. Well done to all involved.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review and so many rewarding positives. We hope you will stay with us again. Kind regards Chris

"Not enough staff/customer service training "

2
18/08/2016

We stayed here for one night as a stop over on the way to Scotland. The hotel is dated and to that end the hotel room was stiflingly hot as someone had left the towel rail on and that meant by the time of our arrival at 9.30pm it was so hot. We went to the bar for a drink and only one staff member was serving despite a group of three staff standing at the other end of the bar. It just meant it took a lot longer than it should have. Complete lack of atmosphere in the bar area which is mostly upright chairs and dated sofas. The factor that really lets the hotel down though is the lack of staff. Breakfast was shambolic with a queue of 8-10 people all waiting for eggs (some up to 15 minutes). We had to ask for our hot drinks three times before someone brought them over. Every single item we needed we had to ask for (no plates left, no bowls left, no glasses left, no butter left....) and every time a staff member would come back with an individual item meaning that the next person then had to also ask. Although most of the team seemed to be rushed off their feet trying to help, there is clearly a lack of customer service training or any understanding of how to manage a crowd. On check out we had to wait 5 minutes for anyone to come to the desk. As there was no bell we were shouting to try and find someone. Eventually someone appeared, she had clearly been to the kitchen to get a hot drink, and didn't apologise.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the feedback. It is disappointing to read you find the rooms tired as the next two reviewers had a differing opinion and hope you understand it is difficult to meet all our guests' tastes. We are sorry the room was too hot, we are exploring ways to allow for warm fluffy towels whilst maintaining a comfortable temperature in the room for our guests arrival. You also mentioned the bar area which was refitted only this year with new furniture again I am sorry this wasn't to your tastes. In regards to service we have requested that the reviewer contact us with some information which will allow us to properly act upon the criticisms, unfortunately we have yet to receive a reply which would be really helpful especially when addressing comments regarding breakfast and reception. We can only assume that the staff at the end of the bar were our service team who due to their ages would have been unable to offer assistance in serving alcohol. May we offer our apologies for the poor service which the reviewer encountered and hope they will return for what I could guarantee would be a better experience. Kind regards Chris

"Family friend's wedding..."

4
14/08/2016

Weather kind, so venue benefitted! Drinks prices not usual wedding venue extortion! Staff good! Pate starter fine, "roast" beef OK, YP good, cauli cheese great (grate?), plenty enough to eat, cheese option sufficient. Staff worked well...big day for key players!!! Rooms good! Shame ours was over "smokers" & taxi waiters din, but a one-off! Shower like an ice rink! Breakfast fine... Enjoyed our time there! Little really that could be improved!

GarstangHotel, Guest Relations Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. With so many positive comments, we are really pleased to hear that you enjoyed your time with us. Rubber bath mats are available on request from Reception, a service which I apologise you were unaware of. We kindly ask all our guests to leave the premises quietly to prevent disruption to others and neighbouring residents, however thank you for highlighting this aspect as it is in our best interest to continuously improve our services for future guests. We hope to welcome you back to Garstang in the near future. Kind Regards Rachel

"Wedding Guests"

4
08/08/2016

Stayed at this hotel for two nights to attend a wedding which was being held at the venue. The room was comfortable and met our needs. Lovely terrace area that we sat in for the afternoon. Restaurant meal in the evening was lovely. Breakfast the following morning was great, full buffet spread and very good quality. Staff all great and very helpful. Wedding was absolutely fabulous! I personally had an issue with having to show a slip of paper every time I went to the bar, I found this inconvenient and would prefer to show my room card just remember to carry the slip of paper with you in an easily excessible place, not at the bottom of your baby's nappy bag like i did! The location to the food to the staff was absolutely fabulous and a great place to base yourself if you are visiting the area, would highly recommend!

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your lovely review it is fantastic to read so may positive comments and appreciate your valued recommendation. Thank you also for feedback with regards to charging to your room. We request the slip as security to ensure the signatures match that provided for the room and that we can split bills accurately between guests sharing a room. Also for guest safety the cards do not display the hotel nor room identity and the card is only programmed with minimal information for allowing access to the guest bedroom during their stay. We are hoping to find a solution which is equally flexible and secure alternative to this which is more convenient for our guests. Until this time I hope our guests understand and will follow Donna B's advice and not keep the slip at the bottom of their nappy bag. Thanks again for the review and feedback. Kind regards Chris

"Good value but must try harder"

3
04/08/2016

Stayed on a good value deal for accommodation,dinner an breakfast, and a round of golf. Overall very good value for money. The golf course is okay but not as good as it should be, some quite boring greens with no bunkers, poor quality bunkers, but also a good driving range and some quite interesting holes. The room was excellent for the price and the staff all very good. The bar and lounge need some thought, very poor range of spirits, and not very inviting places to sit. The staff however are great, especially Terri Anne, very pleasant and helpful. Bar food is of good pub grub quality.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the feedabck, By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you also for highlighting Terri for special praise she is extremely grateful. Kind regards Chris

"Not what I expected"

2
03/08/2016

We used this hotel as an overnight to break a long trip, we should have gone elsewhere. On check in there was no one at reception. We waited 5 minutes before someone appeared and did not even acknowldge that we were kept waiting and felt we were inconveniencing the person checking us in, we should have taken the hint and left then. It was a Saturday evening and expected the hotel to have some sort of function on which it did and this was ok as they had given us a room that was not near the function room, great. We then headed for dinner into a bar area that should be in an Ibis hotel, not a best westeen with built in buffet area on show. There was also no table service for food so you had to order food at the bar with no table number which was interested on explain where you sat. On saying this, although the food was basic, it was very tasty and we enjoyed our meal. The main reason for the poor rating was the rooms and lack of heating control. I am happy for the weather to be hot and understand the building was built pre- air conditioning but if you run a hotel and know you have a hot hotel then you should be able to supply every room with a fan.......this hotel could not. We called down to ask for one and the response we got from the gent on reception was 'if I can find one I will bring it up'. After waiting 45 minutes..... Time not being 11.45pm we called back down and there was no answer so presumed there was no fan coming. We then had to open the window and leave the curtains slightly open to allow air in, this did work. However, the wedding guests from the function were obviously smoking at the front door and were very loud and speaking very obusively on occasion which persisted on and off till 2am. Not a good night sleep! Breakfast was a challenge with little sleep. It was basic but good. I did comment on check out but the receptionist was too interested in checking everyone out.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
But for a few errors we could have made your stay a much more enjoyable one and I am dissapointed and sorry that we failed to do so. It is clear we have not shown ourselves in the best light and hope that you will email me directly on with [email protected] or call on 01995 600100 with further details which would help assertain why we failed to deliver you an exceptional service and what we need to to do to ensure no other guest has the same experience. My sincerest apologies Chris

"Two stays on business"

5
29/07/2016

Excellent location staff very friendly and helpful. Well placed for acces to local village just a short stroll along the canal. Food of a very good standard recommend the steak and Ale pie. Breakfast first class.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and the special praise you gave to the staff and food, thank you again for taking the time to share your experience with others. Kind regards Chris

"Daughter and Son In Laws Wedding Venue"

5
23/07/2016

A huge thank you to the team for making my daughter and Son In Laws Wedding day extra special. From the moment we arrived to the following day when we left we were treated with total professionalism you should all be very proud of yourselves. A special thank you to Anne and James for their commitment in looking after everything. A beautiful day in a wonderful hotel with a great team. Thank you everyone I would certainly recommend for any venue small or large keep up the great work from Amanda and Trevor Snook

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review and your valued recommendation. Your reviews are read by all the staff and we all take pride when we acheive our goal of making each and every guest feel special. Thank you for sharing your experience and kind words. Kind regards Chris

"Excellent hotel and golf course."

5
22/07/2016

Stayed one night with my dad (19th July) as part of a golf package. This has been the 3rd year in a row that we have stayed there, and once again we found the hotel and golf course to be absolutely excellent. The hotel staff are always very polite and are as helpful as possible, customer care is very very good. The food on offer is delicious and presentation is perfect. We found the golf course to be in fantastic condition too. It always has been previously but this year it seems to be even better. It is a real credit to all the ground staff. We will be there again in a few weeks. Can't recommend it highly enough!! 5 Stars!! ***** G. Skinner

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to share your experience with other TripAdvisor users. Thank you also for the phone call it made my our week that you went to the trouble of calling to thank us personally. It is nice to read you wiull be retuning again soon when I hope we can continue to deliver even more excellent experiences. Kind regards Chris

"Good business stay over"

4
19/07/2016

Booked for work purposes and the fact that it has a golf driving range. Sadly I didn't have time to play the course, but did use the range evening and morning. Huge car park. Check in was easy, my room very pleasant. The window opened for fresh air. The washroom facilities were great. Nice big towels and gallons of hot water. Wi-Fi worked perfectly. Bed comfortable too. Evening meal was very tasty. Steak a little chewy but the veg and salad were excellent. Few nice cool scoops of Becks too. After a decent nights sleep, I knocked 100 balls on the driving range (opens at 8am) and then had breakfast, which was pretty good for self service. Not silly money. Out in a quiet peaceful area. No hustle and bustle. Easy to get onto the M6 and carry on either North or South. Well recommended.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
A great review that we and hopefully other TripAdvisor users will find helpfull. Thank you for sharing your experience. We hope to see you again soon. Kind Regards Chris

"Wedding 2nd July. "

5
17/07/2016

From booking this hotel 18 months ago for my daughters wedding, to checking out the day after the wedding, I can honestly not fault a thing. It is impossible to name everyone involved as all the staff went out of the way to make this a special weekend. But a few people deserve a special mention. Wendy and Chris for planning. They know what works but also accommodated our personal touches. Scott on reception amazed our guests as somehow managed to call everyone by the correct name all weekend. Matt on the bar deserved a medal 32 adults and 8 children from 7months to 7 years all wanted to eat and watch the football on the Friday night. Not an issue we soon had a room of our own set up and had excellent food and service all night. Matt continued to get compliments from guests throughout the weekend. Ann. What a star. The wedding day was run like clockwork with a very personal touch. She sorted out so much for us even helping with the brides dress. The wedding breakfast was faultless and James kept us all in order. I can only thank the whole team for such a memorable weekend. We only got favourable comments from all our guests with some planning to return for weekend breaks. Thanks from a very grateful mother of the bride.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
A lovely review that will earn pride of place on the staff room wall. It is lovely that so many of our staff made such an impression that you rememebred their names. We really appreciate not only the review but the kind words. Thank you for making our week. Kind rergards Chris

"Great hotel"

5
13/07/2016

Stayed only for one night whilst we completed a charity golf event. The hotel couldn't do enough for us. We were staying over during our 6 courses in 6 counties charity golf, raising funds for powered wheelchairs for children. The hotel kindly donated our rooms and evening meal and even made us a flask of coffee for our 3-30am start on their golf course. Beautiful hotel great food and rooms and the golf course was in great condition, I will definitely be returning with a group of friends and repay their kindness.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
It is great to be able to help and thank you for giving us the chance to do so. We hope you acheived your goals and raised all you hoped for. Kind regards Chris

"Clean and professional. "

4
13/07/2016

Lovely hotel in a lovely setting. Staff are very professional and efficient. Ample parking and very quiet. Rooms Up to the standard you would expect from a best western hotel, clean and comfortable. Bar/ restaurant , if your looking for a quiet drink and meal this is the place for you. Nothing much happens and the food is again typical of a large hotel. If that's what you like then this is perfect. Beautiful views from the bar across the golf course. Stunning.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review. We do hope you will return again when we will strive to earn a 5 star status from you. Kind regards Chris

"Alan Partridge"

4
05/07/2016

About 10 years ago, I read a book called "How to be Brilliant". It had a very long chapter on how being "good" isn't enough if you're a hotel because expectations are so high. It's not enough to have a comfy bed, a bath, towels, breakfast. They are all expectations. The analogy was that it's not good enough to be "good" in business either. The Best Western in Garstang is good. By saying "good" I do mean "just good" and "not brilliant". There is nothing especially wrong to get really worked up about. The room was big, the bed was big (but one of those two single beds pushed together to pretend to be one which is always a compromise and never as good as a smaller "real" double bed.) The curtains are dark but drab and had come off the end setting so left a gap at the edge. The bathroom is ok, nothing special but the water is hot and the pressure is good. The WiFi was brilliant but you'd never have known that from the website. Good signal in my room but only promised in public areas online, so presumably it's variable. The breakfast is adequate (the fresh fruit option was a bit embarrassing to be honest for a modern hotel.) The bed was made up with a winter duvet in summer which was odd even for Lancashire. All in all it was "good" but not "wow". For a business trip. Fine. What I'd change: Buy new towels, the ones you have are very much past their best. Make up the beds for the season. Give the carpets a good clean so everywhere smells super fresh. Give a decent choice of fruit at breakfast, e.g. sliced watermelon, pineapple and berries, at this time of the year, that's cheap to do. Put something in the room to make your guests smile. I read somewhere on here about a guest getting fresh milk, "great" I thought but I didn't get that perk which was a bit disappointing. Some hotels leave a home baked biscuit. Cheap to do but makes your guests think "wow!" All in all as my review title suggests, a touch of the Alan Partridges. I have been to 101 hotels like this and many worse. Will I remember it in a month's time? No. Not even slightly. To be remembered and appreciated for business travellers you need to be a step different. Business travel is dull. Make us feel a little loved and we will be back, otherwise what is there to tempt us away from the decent chain hotels like Premier Inn and Ibis? Would I stay again? Maybe in winter if I remember it exists. The place (and duvet) were so warm with ridiculously hot and high pressure water for the bath I'd probably do so but in summer, no, I wouldn't rush back, I'd try somewhere else in the area because I hate being bored.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
An excellent review, thank you. It is pleasing to know that we are getting the core things right and appreciate your feedback on how we can go that little bit further to provide a wow for all our guests stay. Towels have been ordered, handmade biscuits are available in our executive rooms and The suite, fresh milk is available from reception where we keep it chilled and berries are available at breakfast. The rest of your recommendations are to be discussed, implemented or scheduled. We do hope you will choose to stay with us again and see the impact of your constructive helpful review. Kind regards Chris

"Excellent stay"

5
28/06/2016

We stayed at the hotel for a wedding. We found the hotel room very comfortable, clean and generally great with a fantastic bed. There was free Wifi available. The staff were very helpful and nice. You couldn't fault anything. The food from the wedding was of a high standard served hot. The prices of drinks was also very reasonable.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
An excellent review, I hope other TripAdvisor users find it as helpful as we found it rewarding. Kind regards Chris

"Awful Food"

1
27/06/2016

Possibly the worst meal I've ever eaten out. Sausage was like rubber. Mash had no taste to it whatsoever! Te gravy was disgusting and I usually eat anything I'm given. Prices for what you received is a joke andy can guarantee I will not be returning.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
I am sorry you didn't enjoy your meal. This is one of our most popular dishes and repeatedly ordered by many guests. Unfortunately I am not aware of any complaint being made nor can I see from your review when you visited as such I cannot investigate this to offer you a reasonable response. I will make further enquiries and hope that I can find what happened on the day of your visit. Thank you for your review. Kind regards Chris

"Great golf break"

5
24/06/2016

Had a lovely couple of nights here with my fiancé.Rooms are a nice size and have really comfy beds.The golf course is great not too difficult but challenging enough and set in really pretty countryside.Had lunch and evening meals here and the food was well presented and very nice

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and for postings some lovely pictures of your stay. We hope you will visit us again soon. Kind regards Chris

"Fathers Day Meal"

5
23/06/2016

This is a Lovely Hotel. The Food is Excellent too & the Accommodation. We have been here quite a few times with Family for meals. We go on Christmas Day. My Mother & Father in Law, Sister in Law & her Son stay over at Christmas Time as well. ?? ??????

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the lovely review. We hope you will continue to visit us many more times in the future. The Christmas brochure is coming very soon we hope you will join us again this year. Kind regards Chris

"Very disappointing !!"

1
10/06/2016

We took my 83 year old Dad here for his birthday lunch. The surroundings and decor are lovely. There was a venue on for a large party who seemed to be enjoying themselves. I had pre booked a table for four..which surprised the staff. We were shown into a lovely dining room overlooking the golf course. We all ordered the Sunday roast. It was heated up pre cooked food which had seen better days.!! When asked for some mustard..a jar of Colmans was 'plonked' on the table. My Dad has a sweet tooth..so he ordered Apple pie as dessert..this was a limp piece of soggy fruitless pie with custard. This was not to the standards of which we had been led to expect. My Dad had been driven all the way from Kendal for his supposed birthday lunch ....he left very disappointed as it had been so awful. We have now moved into the area and the Golf Club is on our doorstep..and my partner is a keen golfer..but we've rejected offers of further meals as it was so appalling last time.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
After so many positive comments we are disappointed that your meal led you to score us so poorly. We pride ourselves on how many recommend our venue and hope you will contact us to provide us with further information which will allow us to improve. I hope you will consider dining with us again as I am sure your previous experience was a poor exception to our usual standards. Kind regards Chris

"The bar"

3
07/06/2016

Last year, after a regular game of golf on the excellent 18 hole course, I purchased an egg sandwich that was advertised as coming with "crisps". On arrival, the small container of crisps contained salt and vinegar crisps. I requested that they be changed to plain, as I have a dislike of flavoured crisps. I was informed by the waiter that the only alternative allowed was black pudding flavoured. As I had paid for an expensive sandwich, and a latte, I asked to speak to the manager. He informed me that I could not have plain crisps as he would have to open a bag, and for some reason he was not able to do this. Over the past fifteen years, my family and friends have spent literally thousands of pounds at the hotel on food. This breach of goodwill left me stunned. Needless to say I will not be buying any more food there, unless and until I receive a complimentary bag of plain crisps, a latte, and a personal apology. To date they are out of pocket to he tune of over one hundred pounds worth of sandwiches.

"Wedding day"

5
04/06/2016

I got married here on the 27/5/16. All I can say is perfect. Everything was amazing. The whole day went so smoothly. The staff are friendly and bend over backwards to make sure everything you want or need is done. The food was perfect. The grounds are stunning. We couldn't of asked for a more perfect day. The only down side was that the day went to quickly. The rooms are comfy and clean. The bridal suit is gorgeous. I can't pick any faults. Thank you.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
We couldn't ask for a better review, there are so many positive comments. Thank you for sharing you experience with other TripAdvisor users. Kind regards Chris

"lovely wedding"

4
31/05/2016

We had the pleasure of attending a wedding here at the weekend, and as far as we could see everything went like clockwork.. The room where the ceremony was held was just right and had a lovely feel too it.The gardens and golf course made a great backdrop to the photos. Wedding breakfast was really good, the food cooked just right. We had a pleasant hour or two sitting outside after the meal before the evening got under way with a bottle of wine and coffees. will hopefully be back one day

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Such a lovely review, thank you. We hope you will return again soon. Kind regards Chris

"Nice relaxing setting."

5
26/05/2016

Booked this hotel as a half way house between the Lakes and the Trough of Bowland. The setting is perfect being right on the first and last holes of a golf course. The staff were all helpful, especially Rachael, who, when I had a message flagged up on my car's dashboard saying "Electronic fault" she referred me to Garstang Motors who dropped everything in a crowded forecourt and put me back on the road within an hour. The bedrooms were spacious and the beds were comfortable. Breakfasts and the evening meals had plenty of choices, with the locals outnumbering guests at night. I would certain book this hotel again..

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. I am pleased Garstang Motors were able to get you on the road so soon although it would have been nice if you could have stopped longer. Thank you for your kind words about the hotel and our staff especially Rachel who was pleased she could help. We hope to see you again soon. Kind regards Chris

"Good room and breakfast"

4
18/05/2016

The hotel is in a quiet location near A6 outside of Garstang. The room was excellent but the normal BW rewards early check-in was not available. The buffet breakfast was good. It was nice to have fresh milk for hot drinks in the room. The only draw back in the room was the extremely hot water with no mixer tap.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your excellent feedback. Sorry early check in was unavailable on the day of your arrival but we are pleased that as a Best Western rewards elite member you appreciated the perk of fresh milk. We hope you visit again soon and as a BW rewards member we hope that availability allows us to provide you with a complimentary upgrade. Kind regards Chris

"Journey break"

3
28/04/2016

We booked into Garstang as a stop over on our way down South. We were interested as they had a golf and board offer. The room was very good overlooking the golf course. We found the dinner on the first day not so good and left us a bit disappointed. It was better on the second day as we chose off the main menu. The golf course was still getting over a very wet spring and was in pretty good condition. We were refused a buggy on the first day as we would finish too late for the person in the shop. On mentioning this to the reception they said they could have let us have one. The shop is no more than somewhere to pay as the stock was very sparse. We might stay again just for the golf.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the review and feedback. You kindly highlighted an area to improve and we now have taken action. I do hope you stop with us again when we would hope to add to your positive comments, ironed out those issues and achieve a 5* rating from you. Kind regards Chris

"Sales Meeting"

4
26/04/2016

This was the second time we have stayed and held a meeting here. The staff were very helpful as the booking kept expanding. Due to an evening meeting on arrival we were late getting to our planned meal, the staff and particularly the manager were very accommodating and did not pressure us to finish. The food was most enjoyable and the manager stayed back to ensure that we were catered for. Rooms were spacious, comfortable, clean and had all that was required for a good nights rest. The meeting room was more than adequate for our needs. The location is superb, even if you are not interested in golf, the scenery is good. Overall great value for money and we shall be back.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Our meeting and conference facilities are rarely reviewed on TripAdvisor so we are extremely grateful that you have taken the time to provide us with such good feedback. We do hope you return soon. Kind regards Chris

"Driving Range"

3
21/04/2016

The driving range and golf course in Garstang could do with some improvement, however, its always maintained well. The driving range, although basic, is spectacular to throw golf balls around and release inner anger.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for reviewing the driving range, we appreciate the feedback and are glad we can help release the inner anger. Kind regards Chris

"Another great stay!"

5
21/04/2016

Another great stay at the Golf club as always. Stayed four nights this time, service great as always and nice to see one of the weddings being set up, as I was going out for the day! perfect place for a wedding with the beautiful gardens I looked out onto from my room, and of course the golf course!

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
We are so grateful when a guest is kind enough to reward us with a 5 star review and hope that we can continue to deliver the service that will keep you coming back for more. The gardens are just starting to look their best once again, I will be sure to let the gardener know his efforts don't go unnoticed. Kind regards Chris

"Reasonable"

3
17/04/2016

The hotel is located on a golf course. You enter the car park via a housing estate. Plenty of parking. Warm welcome and easy check in. The room was well presented. Free wifi. Evening meal was very reasonable- fish & chips and a Stella £12.95. Check out was swift. I would stay again.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. We hope you will return again soon when we would hope to improve our rating with you. Kind regards Chris

"Golf course"

1
10/04/2016

Golf course is still like a swamp, that's October till April. Still have to pay full price no reductions for terrible conditions, man in the shop is arrogant to the point of making you feel like your lucky to be playing his course. Won't be rushing back plenty of other courses around some you don't need wellies!!!! Big dug outs on the 17t h green have been there several weeks now, it's all about taking your money,

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
We are disappointed that you met with the wet conditions on our course, unfortunately we have had one of the wettest winters on record and the course has been closed for long periods as is the case with many others. Thankfully the course has recovered quickly and we hope that you will return again soon for a more enjoyable experience. Kind regards Chris

"TERRIBLE !!!!!"

1
28/03/2016

Visited here yesterday for lunch. Lovely restaurant all set up. Crisp white tablecloths, green cotton napkins. There were two tables in the restaurant with a total of six people. I attempted to get the lunch menu from the side to be told by a waitress - have you booked ? - no - are you a resident - no - are you a member - no ............ then with a complete look of horror and disgust I was told in no uncertain terms you can only eat in the bar area and are NOT ALLOWED in here !!!! CUSTOMER SERVICE NON EXISTANT . ATTITUDE TERRIBLE The waitress made no effort in trying to get our business in fact was very indigent that I was not allowed in the restaurant. Perhaps only the chosen few are allowed ???? so that will be the reason there was a total of 6 people in the whole restaurant !!! We have just moved to this area and were looking for nice places to eat - this is obviously not one of them. So we took our family and our £200 lunch bill elsewhere CUSTOMERS BE WARNED - DO NOT GO MANAGERS YOU NEED TO REVIEW YOUR CUSTOMER SERVICE POLICY - AND EVEN DECIDE IF YOU WANT CUSTOMERS AT ALL

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
May I first be clear that we would never refuse admission to the restaurant unless the room was booked by a private party. We most certainly would not refuse a table based on the type of guest and as we do not have members we are extremely surprised by your comments. Unfortunately we have been unable to deduce when and with whom this encounter took place as we had no waitresses on duty around the time of your review. To date the reviewer has not replied to our messages asking them to provide further information. All I can offer without this further information is our apologies and assurances that our ‘welcome all' policy remains unchanged and our desire to attract and retain an ever increasing number of happy guests regardless of who they are will continue. If westie6692 would contact me on 01995 600100 or message me via TripAdvisor we would welcome the opportunity to discuss this further. Kind regards Chris

"Charity Dinner Event"

4
24/03/2016

Fabulous catering for a charity event. Bar has an excellent range of drinks and good quality wine. Hotel rooms are comfortable, clean and spacious. Ideal venue for many events, the table dressing was fabulous each table had a Disney theme.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and compliments of our catering, bar and rooms. The Unique Kidz charity is a worthy one and thank you for supporting it. We cannot claim responsibility for the fantastic table dressing though this was provided to us by Events by Design who did an amazing job. Thanks again for your review and we hope to see you again soon. Kind regards Chris

"Good location "

5
15/03/2016

Comfortable rooms with good facilities and good food in a quiet location and good road links, easy to get to. Having stayed in a few best Western hotels this is just as expected I was not disappointed.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and 5 star rating, it is appreciated and valued by the whole team. We hope you will visit us again soon. Kind regards Chris

"Wedding"

5
08/03/2016

I cannot speak highly enough of the staff and the hotel for everything they did for my new wife and I on our wedding day. Everything was perfect from start to finish. They could not have been more helpful. The wedding breakfast was excellent and the bacon/sausage barms in the evening went down treat. All in all our day was perfect!! Big thankyou to Wendy for organising it all and to Chris on the day who helped to make sure everything ran smoothly. If you are planning your wedding here, I cannot recommend it highly enough. Thankyou again to all involved.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for sharing your special day with us and and your experience of it with others on TripAdvisor. I will pass on your compliments to Wendy and thank you for your recommendation. Kind regards Chris

"Quiet hotel overlooking golf course"

4
24/02/2016

Had stayed here once before. Got a late winter deal at £49 B&B so excellent value. As a Best Western Diamond member was upgraded to executive room overlooking the course. Fairly basic furnishings but all comfortable enough. Free wifi that proved reliable. Pod coffee machine in room but not the usual biscuit. Helpful receptionist. Brasserie staff OK but a bit inexperienced. Starter of mozzarella and tomato proved to be a rocket salad with a little mozzarella and sundried tomatoes. Not really what I wanted. Decent steak though. Nice guest beer. Happy to visit again.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for choosing to stop with us again and for sharing your experience on TripAdvisor. It see from your last review we have made improvements in the free wifi and will continue to use feedback such as yours to make improvements for your next visit. Kind regards Chris

"valentines night"

4
20/02/2016

excellent night. Meal very good and bar prices very reasonable. Many hotels offering this type of package charge silly bar prices and puts you off returning but not so here. DJ was excellent, catered for all age groups and got people mixing and dancing all evening. Additional entertainment was provided by two very drunk and rude couples who spoilt the night for a lot of people by their abusive behavior. Management should have asked them to leave as soon as they fell off their chairs pulling the table and all the contents with them. Broken glasses and crockery flying everywhere. Was amazed they continued to be served at the bar as one lady couldn't even stand! Top marks to the hotel for the valentines package but dining room management a let down by not controlling the situation at the outset. In saying all that, we were lucky enough to be on the other side of the room so not involved and would certainly return and recommend to friends.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
I am so pleased to read you had an excellent night and that their were so many positives to take from your review. The food, the entertainment and drinks prices come in for high praise, thank you. It is disappointing that another couple took advantage of the bar prices and potentially spoil the night for others, I can assure you that the manager was watching the situation very closely and I'm sure would have acted had others been offended. It is pleasing to see you will be returning and be recommending us to your friends, thank you again. Kind regards Chris

"large rooms, wifi is hit and miss, food okay and okay price"

4
09/02/2016

large clean rooms, with all you need, cosy fire when you walk in sets a great atmosphere only down side wifi was very hit and miss, which as a business guest was frustrating at times. Food is okay and nice range.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and positive comments. We are sorry the WiFi was hit and miss during your stay. We have since identified and rectified a problem with the WiFi which should ensure a better more consistent signal for all our guests. We hope you visit again soon. Kind regards Chris

"Great Dinner Dance"

5
07/02/2016

We visited The Garstang Country Hotel last night for a Caravan Club Dinner Dance. The large function room is ideal for numbers upto around 120. Prices at the bar are very reasonable, staff are all polite and know what their doing. There was a very good selection of dishes, each table was served at the same time, everyone enjoyed their dishes. I had a lovely piece of Salmon and my wife had the Roast Beef. It's certainly one of the better venues for mass catering.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for sharing your experience with other on TripAdvisor users following your event on Saturday. Its great to see that from the food and drink to the service we delivered and hopefully exceeded your expectations. We hope you and more will return again next year as we are able to extend the function room to accommodate up to 260 diners if required. Kind regards Chris

"Nice enough, rooms could do with a refresh"

3
03/02/2016

2nd time i have stayed here. Nice reception and bar area. I ate in the restaurant, reasonably priced menu with some good food. The only real downside is the rooms a getting a bit tired and could do with a refresh. All staff very helpful and pleasant.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the feedback this helps us to see our pricing and staff are continuing to deliver and exceed our guests expectations. I am sorry you found the rooms tired we will continue to monitor our guest feedback and make the improvements that trends and expectations demand. Kind regards Chrius

"Brilliant New Year's Stay and Gala Dinner"

5
24/01/2016

This is a wonderful place to see the New Year in. The rooms are warm and comfortable, the service is second to none, and the food is superb. There is nowhere else we would go for New Year. But....one small complaint this year, the DJ at the Gala Dinner did not play one song from this century; obviously he thought that we were all too old to appreciate music from the 2000's....not true. Otherwise....superb

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review, It is so nice to see familiar faces every year for our festive and new year celebrations and that we maintain our standards to keep us your first choice. Thank you also for your comments regarding the entertainment I am sure our DJ will find this information useful to ensure he keeps you all in the party atmosphere. Thank you again for the kind words and hope you visit us soon. Kind regards Chris

"Great event venue"

5
15/01/2016

Ive just been to a ball there and the food was excellent for mass catering, the alcohol was good value and the staff were very helpful. I havent actually stayed here but the decor inside was nice, smart and very comfortable.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for sharing your experience with us for your ball and for rewarding us with a 5 star review. I hope other TripAdvisor user find your review as helpful as you found our staff. Kind regards Chris

"Strictly average unless you're a golf fan"

3
12/01/2016

Let me be clear, I do not play golf so I am rating this hotel exclusive of all it offers for the golf fan. The rooms are sparse, and basic. The property itself is dull and furnished in a way that reminds me of the 1980's. It's not that there's anything particularly wrong but there's no effort to stand out and excel or be impressive. Food was barely adequate given the prices charged but the deep-fried brie was fried in the same oil as fish (a big no-no in any decent kitchen). I would like to know whether the management are even familiar with this basic fact. All in all this venue gets 3 stars for being very very average indeed.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your view of our hotel. I am sorry you didn't appreciate the subtle decoration which is used to help bring in the countryside setting and features within the hotel. The bedrooms are equipped to four star standards and we invite readers to view pictures and take a virtual tour on our website where we also list the amenities available. I am sorry you did not enjoy the food as much as we would have liked but assure you that we are familiar with not using the same oil for different menu items and will be checking with the chefs to ensure there had been no changes for the night of your stay. Kind regards Chris

"Birthday Party"

5
10/01/2016

We went to a birthday party at the golf club and was pleasantly surprised with the whole place. the layout of the function rooms were very good. décor very pleasant. the bar prices were what you would expect in a place like this but the food and service of the food was spot on. tables were layed out well and plates were cleared promptly.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for sharing your experience of us and for rewarding us with a 5 star review. I hope that you really enjoyed the party . Kind regards Chris

"Great value"

4
07/01/2016

Stayed here for three nights and cannot fault the hotel. The rooms are a good size, the bed even better, and the breakfast is excellent. If you want better than this you will have to find a four star hotel and pay accordingly.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. After three nights you are in a good position to see the positives and negatives of any hotel so it is pleasing to read that we cannot be faulted. it is also good to know that we are offering good value to our guests. Thanks again Chris

"Good standards all round"

5
06/01/2016

stayed here as part of a works Christmas do with my wife. rooms of a good standard and well equipped. staff at reception friendly and efficient. delicious breakfast brought to our room. A very pleasant stay all round.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and the kind words about the reception staff. We hope you will return again next year where we hope to deliver not only another excellent breakfast but an all round great stay. Kind regards Chris

"best western golf club garstang"

5
28/12/2015

i like it here very much i get the best nights sleep anywere even better than home nice surroundings play golf bring your owns clubs if you want to have a go on the driving range they will lend you some basic clubs the breakfst are super very varied menu i have had snacks at lunch time they very nice i have not eaten in the restarunt im allways to late arriving

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
A lovely 5 star review, thank you. As a hotel it is great to see you have the best sleep here and that you enjoyed the surroundings and facilities. We hope you will visit again soon. Thank you for the review. Kind regards Chris

"Wonderful Christmas Lunch!!"

5
27/12/2015

Booked in for Christmas day lunch with my parents and Auntie. Had a lovely day, food was excellent, not rushed and relaxed party atmosphere. Staff were friendly and restaurant manager very on the ball and attentive. Welcome drinks, fancy hats, balloons, party poppers (nice not tacky) and a visit from Santa were a lovely touch. Free wifi too!

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
What a wonderful review. With over 200 diners on Christmas day it is rewarding to see that your experience was friendly, not rushed and the food was excellent. We hope you will come again next year, if not before. Kind regards Chris

"Best Western Garstang Country Hotel"

5
27/12/2015

Rachel the receptionist on duty on our arrival was most helpful I had in error only booked for one but she soon changed that to a booking for two, she also arranged and booked a hotel in Manchester for the following night for us All the other staff were very pleasant and helpful during our stay.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to share your experience with us and noting a special mention to Rachel. I am sure she will be very appreciative that you have taken the time to mention her. Kind regards Chris

"Comfortable short stay"

4
25/12/2015

Stayed for one night in the run-up to christmas. Hotel was very quiet but warm, cosy room and a clean bathroom with very hot water. Slept well in peaceful surroundings. Late supper was ok nothing exceptional, breakfast same. A good stopover for one night and good value.

"Tasteless, poorly cooked, overpriced, terrible meal. Compere also very poor taste"

1
13/12/2015

For £26, my vegetarian friend had her starter taken off her (Fawlty Towers style) and actually given to someone else, while the spoon was mid-way to her mouth, followed by a "tart" which was actually a soggy quiche on uncooked pastry (therefore inedible), followed by a "cheesecake", which she had to send back because it wasn't a cheesecake - it was a mousse (therefore made with gelatine, therefore not vegetarian) on a biscuit base. No alternatives or refunds were offered. Which meant that all she actually ate for her £26 was some carrots and a few sprouts! It wasn't until a friend intervened to suggest that maybe they could give her some cheese and biscuits, that she had anything to eat at all. The meat -eaters' terrine and roast beef/turkey could have been made of anything at all - as they were tasteless, chewy and bland. The compere made offensive misogynist jokes at the expense of another friend who was fanning herself,offering her patches for her hot flushes (which made me wonder if he also made jokes offering sanitary protection to women too). All in all, a dreadful service and a waste of money.

"1 night business stay"

4
05/12/2015

Staff pleasant and helpful. Food good. Room service quick. Rooms dated but effort has been made to update with quality soft furnishings. Cleanliness of room/bathroom of reasonable standard, but not immaculate. Breakfast - would prefer pot of tea, as opposed to tea bag deposited in a (small) cup.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. Your feedback is extremely useful to us and we will use it to improve and maintain our standards. We hope you visit us again soon when we can demonstrate how your feedback is valued and acted upon. Kind regards Chris

"Wedding"

1
27/11/2015

We booked into this Hotel with high expectations only to be bitterly disappointed.Two of the rooms smelt musty, one the toilet wouldn't flush,surely this is checked when cleaning the rooms.After a night of being kept awake by loud noises from above of doors slamming and shouting,i was looking forward to a relaxing breakfast.(how wrong was i).From the moment we walked into breakfast i felt like a inconvenience to the waiter serving us.well i say serving us we pratically did everything for ourselves.We set up our own table in order for us to sit together.I work in hospitality so this for me was no relaxing breakfast that the other guests around me seemed to be getting.Very poor service and very poor response from the manager who appeared towards the end of breakfast after we raised our concerns.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
May I first apologise for not meeting your high expectations and if my response seemed poor when we spoke after breakfast. I can confirm that the toilet was flushed as part of the daily cleaning of the rooms and apologise that the flush broke during your stay, thank you for making us aware of the problem. I have now had an opportunity to look into your experience at breakfast and better understand how we could improve. I believe we had failed to realise that you were a party of 7 guests who understandably would wish to sit together and as our tables are set for 2's and 4's there was therefore no suitable tables ready for you. We would have been happy to quickly put a few of the set tables together but I believe you did not wish to move from the unset table you had chosen. This was not a problem and at the earliest opportunity our staff brought the required cutlery to find members of the group had taken some of the settings from other tables. We concede this left us a little flustered and in trying to fully lay your table, and others, we had left the self service buffet unattended. I am sorry you did not enjoy the breakfast service but thank you for noting that others around you did not share the same experience. Kind regards Chris

"Wedding Weekend"

3
25/11/2015

We booked 4 rooms a couple of which had a musty smell - the rooms were Executive but we found them pretty basic. We had a very poor breakfast due to the indifference of the 1 guy running it - food was OK but that's about as far as it goes. Would not return.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. I believe we may have spoken prior to your departure. I am sorry we didn't exceed your expectations but with the information provided we hope to provide a better service for other guests in the future. I hope you do return where I am certain your experience would be better. Kind regards Chris

"Enjoyable visit"

4
17/11/2015

The visit was enjoyable, stayed for 4 nights. Had been previously to a wedding some 6 years earlier. Although clean it is looking tired and could do with freshening up, bit of paint etc... Food was good in the evening and at breakfast..... Room was comfortable even though we got single beds instead of a double bed as requested but didn't spoil our stay......

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. It seems we were a week or two too late in scheduling the painters as I concede the paintwork is looking a bit tired. They are booked for this week so all should be back to our usual high standards soon. It is pleasing to read that this didn't spoil your stay and you had an enjoyable time, I hope isn't so long until your next visit. Kind regards Chris

"One of my favorite hotels in the North"

5
13/11/2015

Warm and friendly, clean and smart, good food and a great place to head after a long days work. Nothing is too much trouble for the team, they are so accommodating and friendly. The venue is a quiet location too - always helps for a good nights sleep!

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you Melanie for your 5 star review. You are wonderful guest who is always so friendly to the team I hope you will continue to visit for many years to come. Kind regards Chris

"Another return trip"

4
05/11/2015

This is becoming a regular hotel when I am on business in the area, The hotel is part of a Golf complex with a floodlit driving range and Golf course. The welcome is always professional and friendly, the rooms are of a good size with full size bathrooms. The food in the evening has always been good and reasonably priced, thanks to all concerned.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for returning and for sharing your experience through TripAdvisor. It is rewarding to know that we are not only delivering on your expectations but doing so consistently. We will however continue to improve and will strive to deliver a five star experience in the future. Thank you again for taking the time to review us. Kind regards Chris

"Nostalgic trip up north"

5
05/11/2015

Two day leisure stay in November. Good sized and comfortable room, friendly helpful staff, enjoyable restaurant experience, simple, attractive furnishings. The hotel is convenient for the lakes, Blackpool, Ribble valley (AONB). Their own golf course looked well kept.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for taking the time to share your experience with others on TripAdvisor. We are pleased we able to deliver a friendly, helpful stay for your trip back up North and we hope it wont be too long before you visit again. Kind regards Chris

"Good Hotel Excellent service"

4
03/11/2015

Stopped overnight with another couple while travelling to Edinburgh. Good location off the M6. The staff were very helpful. Had an excellent meal in the restaurant and the service was excellent. The staff were efficient and friendly and I would certainly return.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for choosing to stop with us on your long journey and for sharing your experience with others on TripAdvisor. We are so pleased we provided you an excellent service and that you would choose us again. We look forward to seeing you soon. Kind regards Chris

"Excellent stay again!"

5
19/10/2015

Another great stay again at the Golf club, staff excellent and loved the new look Bradbeer! very busy with meetings and functions while we were there, but as always no noise disturbance in the room, which is one of the things I like about the hotel. the room was clean and well equipped, really good powerful showers, iron and board in room no need to ask for one, nice view over the gardens this time, breakfast good as always plenty of choice. We had a day trip to Scotland, arriving back late after 10pm, we ordered some food at the bar which was no trouble at all! the young lad Chris on that night offered to bring the food to the room when ready, which was great!

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for another wonderful review and so soon after your last visit in March. We are pleased you like the new look brasserie and that we are able to once again provide you a peaceful stay with great service. we hope to see you again soon. Kindest regards Chris

"Comfortable Hotel But Disappointing Golf Course"

4
28/09/2015

We played a round of golf before booking into the hotel and were disappointed with both the layout and condition of the course. The greens had been heavily cored, a fact which hadn't been explained to us at the time of booking. The layout lacks vision with wide open fairways and long walks between greens and tees which are made more difficult due to the lack of signage. Check-in to the Hotel was friendly and efficient and the bedroom was well equipped and comfortable. One off-putting feature was a slightly musty smell (room 6) which we could not pinpoint. The restaurant and Bistro provided a very enjoyable dining experience both at dinner and breakfast. The menu offered a good choice of dishes and food was well presented and tasty. Overall a very enjoyable stay and whilst we would have no hesitation in recommending the hotel to potential guests the same cannot be said of the golf course.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your feedback and your kind words about the hotel. From the limited understanding I have of maintaining the course the hollow coring of the greens is not scheduled to a to a precise date due to the weather, we are therefore unaware of exactly when it will be carried out and would unable to inform you at the time of booking. We could however have told you sooner, I am sorry for this and will improve our communication to hotel guests regarding course maintenance. I hope you will stay with us again and enjoy the hotel in the near future. Kind regards Chris

"Review"

4
28/09/2015

Just a quick note nice hotel, very friendly staff and it is clean and tidy. (Apart from the fly's/wasps in the light fitting. The restaurant has a good variety and is really tasty. A recommendation for anyone especially if you like golf ( not like me ). Keep up the good work.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review and much valued recommendation. I apologise for the fly's / wasps in the light fitting I will ensure housekeeping check these immediately. We hope you will visit us again soon. Kind regards Chris

"Presentation"

4
27/09/2015

Clean & Comfortable room with view over surrounding countryside. Breakfast was nice. Bar prices reasonable. Evening meal was good, but I couldn't manage all the potatoes I was served with. Service was excellent and all staff I encountered were helpful. My only criticism is that as a blue badge holder, my room was furthest from the lift along the corridor; I suspect the hotel; had not been advised of this fact or I would have been allocated a room nearer the lift. There didn't seem to be provision to enter this when booking on line.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your feedback. There is the facility to add specific requests to your room booking during the online booking process but it seems this is not as visible as it could be. I will ensure your comments are passed on so we can make improvements to the booking process in the future. It is a pleasure to read that you enjoyed your stay and hope that you will stay with us again soon. Kind regards Chris

"Exceptional staff, excellent service."

5
21/09/2015

I booked this hotel last year for a four night stay for our golfing society golf week. Twenty three of us stayed at the hotel and everyone had nothing but the highest praise for the staff and service we received. We each had a double room for single occupancy that was excellent, the food in the hotel was first class and in the bar there was a good range of beers to choose from. It's a super place to stay and has everything you could want.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Exceptional review, Thank you. We are so pleased you enjoyed your stay with us and that we were able to provide you a first class service for the duration of your stay. We hope you will choose us again for future trips away. Kind regards Chris

"Excellent hotel"

4
20/09/2015

We stayed here for 2 nights on a 'mini-break' in Lancashire. The rooms are very nice and spacious. The bar and dining area has recently been updated and was very comfortable - 2 cask ales available in the bar which was an added bonus for me. We ate their both nights and the quality of the food was excellent.

GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for your review. It is pleasing to know that you returned to us again for another visit and that the refurbishments we have made are well received. Thank you also for your positive comments on the rooms and food. We hope to see you again soon. Kind regards Chris