ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Gallup Inn & Suites, Gallup

4.5/5  - basé sur 512 notations.
910 E Aztec Avenue, 87301-5507, Gallup, United States - See map
Best Western Plus Gallup Inn & Suites - Welcome to the Best Western Plus Gallup Inn & Suites The Best Western Plus Gallup Inn & Suites is ideally located in the center of Gallup. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This new Gallup hotel features a twelve-person boardroom, making it a favorite for business travelers but also well suited to leisure guests. Enjoy being walking distance to restaurants, shopping and the park. Friendly personnel are happy to make reservations for guests and provide recommendations. Walk-ins are always welcome at this Gallup hotel, renowned for a prime location and spacious accommodations. Free Wi-Fi is standard in this gorgeous region of New Mexico famous for stunning turquoise jewelry and a genuine Wild West atmosphere. The Four Corners Monument is nearby, and many guests travel from around the country for the Navajo Nation Fair. Native American dances, pow wows and other events take place year-round, and visiting the Navajo Nation Reservation is a must for many guests with ties to the Nation or who are interested in including a cultural lens to their trip. Outdoor lovers enjoy being surrounded by national parks where hiking, biking, camping and rafting are an option. The rodeo arena is near this Gallup hotel, too, and many participants, loved ones and fans block rooms to secure a competitive rate for rodeo weekends. Located along Route 66, those on a long trip can take advantage of some of the best, convenient restaurants in the area and often make time for PBR® events, Native American ceremonial activities, or short hikes before heading back on the road. Guests will find gift shopping, grocery shopping, office supplies, auto repairs and car washes all close to the property. There’s no train noise, and this Gallup hotel is across the street from a landmark hotel. Refinery and railroad employees as well as the FBI and other federal public servants often stay at this property where fast food and gas stations are easily accessible. Reserve your stay at the Best Western Plus Gallup Inn & Suites today!

Best Western Plus

Hotel Gallup Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 514 guest reviews
NOTE ISSUED
Excellent
359
Very Good
104
Average
27
Poor
13
Terrible
11
REFER TO NOTICE
Business Business
61
Couples Couples
216
Family Family
156
Friends getaway Friends getaway
32
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent stay"

5
07/11/2018

This BW Plus is convenient to I 40 and located in the historic area of Gallup. It appeared recently built and excellent in appearance, cleanliness, maintenance, and amenities. Staff was cheerful and friendly. The rooms are nicely decorated. Beds were excellent - firm but not too hard,and quality pillows. Hot breakfast served in the morning. This hotel is a definite recommend for travelers in the area, and is convenient to the Petrified Forest National Park.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We, at the Best Western Plus Gallup Inn & Suites, appreciate your review! Thank you so much for your stellar review!

"Easy off, easy on I-40. Walk to El Rancho Hotel"

4
05/11/2018

Easy check-in. Front desk offered very helpful about local information. Impressive looking lobby which was also where we enjoyed a very bountiful and delicious breakfast. Room was comfortable and very clean. Would recommend requesting a room on the 4th floor. Noise level should be less. Definitely would stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"A quiet night's rest"

4
30/10/2018

The lobby was crowded with guests checking in (a good sign, actually), but we were efficiently checked in and happy with our room. We ate across the street at El Rancho (worth a visit) and were pleased with our meal. The best part of my stay was that I slept through the entire night in a peacefully-quiet room. Clean room, nice staff, quiet night - exactly what I paid for.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Truly a BEST Western"

5
29/10/2018

I stayed here a bit over a year ago and the only issue that I had back then (some weird disinfectant smell in the room) was gone. Everything else was just as nice as last time. Modern, clean, comfortable rooms, a very comfy bed, nice breakfast with lots of hot and cold items, friendly staff, low rates - what else can you ask for? The only thing I didn't like very much was that the water in the shower took a looooong time to get warm. In a dry area like New Mexico, I hate to let the water run for any longer than necessary but here it felt like an awful waste of water.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Front desk is very helpfull"

4
21/10/2018

Really wanted to give it a five (5) star, but the tiny bathroom stopped this. This seems to be an issue with Best Westerns. Breakfast was great. Places to see and where to eat was spot on. The manager is a character.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent place-well done in every way"

5
17/10/2018

Efficient friendly check in. Plenty of parking. Nice lobby. Very nice spacious rooms with very comfy bed. Good selection of breakfast items. Convenient location in historic area. Very reasonable price. Nice amenities.

"Russ and Janell Feller from utah"

5
16/10/2018

Beautiful hotel. Nice people at the front desk. Rooms are large and clean and decorated nicely. We loved our stay!we will recommend this hotel and chain to our friends and family. We also helped ourselves to hot free chocolate!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Very clean New hotel"

5
14/10/2018

We needed a room in Gallup on the way home unexpectedly and chose this one because I have had good experiences with Best Western Plus. The hotel was wonderful and the service was great. We will stay there again if in the area. We will choose more Best Western Plus hotels in the future.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent motel!"

5
12/10/2018

This Best Western has been recently renovated with aqua/brown decor and is very nice. The breakfast includes real eggs, sausage, potatoes, cereal, fruit, oatmeal, yogurt. Very pleasant room and very reasonable price! If I'm near Gallup again, I'll return.

rory p, Owner at Best Western Plus Gallup Inn & Suites, responded to this review
We are a three + year old property! Thank you for your review!

"Always friendly and nice"

5
10/10/2018

It was a great experience from check in to check out. Very friendly employees, great beds and pillows, clean quiet room, excellent breakfast. Comfortable experience all around. El Rancho restaurant and hotel across the street is a treat. Like visiting a museum and the food was top notch. I give BW plus 5 stars. Wouldn't stay any where else in Gallup.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We thank you so much for the great review!

"New favorite place to stay in Gallup"

5
09/10/2018

We have stayed a at least a half dozen hotels in Gallup, but this is best we have found. It is rather new with a modern design. It has free parking and is centrally located behind the El Rancho ( a historic hotel we have stayed in in the past which we liked except for poor service and no free breakfast). Best Western had very good full breakfast in large comfortable modern room. Our Best Western room had large windows and comfortable beds. You are within a few minutes by car from downtown and restaurants. We would have felt safe walking to any of these places in maybe 15 minutes. We plan to return in October.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Welcome home..."

5
08/10/2018

Wonderful staff, professional, very helpful, courteous, and clean! I felt right at home here. I ended up staying an extra night because I had a migraine, and the staff was very helpful, as I had to move to another room do to booking, and staff helped me move, and called concerned checking up on how I was feeling later in the day. They genuinely cared about my well-being. That meant the world to me.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"BW Gallup Inn & Route 66"

5
02/10/2018

This hotel is right in center of city right off Route 66 behind the El Vado. Looked to be fairly new even with the new smell! Front desk staff very friendly and helpful! Room was fresh and very up to date! Very comfy beds! The one queen bed was very close to a/c unit so was blowing right at bed, was a nice quiet fan so no disruption of sleep. Fridge & microwave & good channel selection on tv. Small pool area. Great breakfast!!! and again friendly desk staff!!! Would stay here again!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Very nice stay"

5
02/10/2018

Great place to stay. Front desk was friendly & helpful. Our double queen room was very spacious and plenty of room to spread out. The beds were comfortable. The breakfast is very good with some items normally not offered at other hotels. Overall property is very clean and will stay again when passing thru.

"Good hotel in Gallup"

5
27/09/2018

We arrived late and it was nice to be welcomed. The hotel was easy to find, just off the Interstate and behind the "El Rancho", and was lit up brightly. Our room was quite spacious; one of the bright lights was shining into our room, but closing the curtains made the room dark enough to sleep. Breakfast was OK. Gallup has quite a few murals around town - reception gave us a mural map which was useful. The road in front of El Rancho is the old Route 66 so this BW hotel is in a good location.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Just right"

5
25/09/2018

No complaints, lovely and clean, comfortable room, staff very helpful and friendly, breakfast good, convenient location, would definitely stay in Best Western hotels again if they are all like this one, well done

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Very Nice!"

5
22/09/2018

This is a very nice hotel in a quiet location. The hotel is extremely clean and everything we used was in proper working order. The staff was really friendly and helpful. We will use this hotel again when we are in Gallup.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great hotel"

5
16/09/2018

We were loyal Hampton Inn folks, but Best Western has upped their game & kept prices lower than their competitors. We stayed at this inn for $89 and had a suite with a full kitchen. It was as nice if not nicer than the competition that I mentioned above. As usual it came with a full breakfast, very nice new place.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Another great stay at this hotel"

5
15/09/2018

We stayed here in May 2017 and went back because it is a great hotel with a location that allows you to see a lot of Gallup and surrounding area. The room we had this time was large with a roomy bath that had plenty of towels. The personnel at both the desk and breakfast were just great. Breakfast had a lot of variety, plenty of fresh fruit and wonderful coffee that did not quit. Highly recommend this hotel.

"BEST HOTEL IN TOWN"

5
31/08/2018

The rooms are like new, staff is amazing and nice indoor pool with an option to open the windows... (Sometimes indoor pools can get very stuffy.) The only thing I don't recommend, staying on the second floor above the lobby/carport, you will end up hearing the lobby door open & close very few seconds. Thought it was a truck going by and figured it our later. But, it wasn't a big deal for a one night stay. I will continue to stay at this location much as possible. My family an I always come back home (Lupton, AZ 20mins west of Gallup) to check on my moms house. Nobody currently lives there and always needing repairs and to replace flowers on our family burial plot. So, after a hard days work around the house, it nice to come back to this hotel to enjoy the pool and clean room. The friendly staff is a plus!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Very Hospitable and Comfortable"

4
05/08/2018

We stayed here twice on our recent trip. The staff are extremely courteous, eager to help and friendly. Rooms are comfortable, very clean and well equipped. Location is a very close to the interstate turn off. Across from the El Rancho, if you are curious. Great value, as well. Highly recommended.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Above and beyond"

5
31/07/2018

Free upgrade to a suite with kitchenette, staff let us park our motorcycles by the front door??. Beautiful & clean building! Great fitness room! Staff was excellent. Grocery store right across the street??

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are glad that you enjoyed your stay! Thank you for your review!

"Highly recommended"

5
30/07/2018

Best Western, Gallup NM I had separate but consecutive reservations at this hotel so I stayed two nights in one room and one night in a different room. Except where noted my remarks apply to both rooms. The rooms and bathroom were spacious, attractive, and immaculate. With exceptions noted below, all furniture, appliances, electronics, and bathroom fixtures worked perfectly. The hotel desk staff were exceptionally friendly, helpful and efficient. The room entryway and bedroom had excellent, bright lighting, but I needed brighter lighting in the bathroom for effective grooming. The included ("free") breakfast was excellent. The variety of foods was very good and the quality of the scrambled eggs was great. My two recommend improvements are to provide walnut pieces as a topping for oatmeal and dry cereal, and to provide a high fiber, low sugar dry cereal option (I recommend Post Shredded Wheat 'N Bran, Spoon Size; I like Raisin Bran but prefer to avoid the high sugar content). Ideally, for cereal toppings, there would also be fresh strawberries and/or raspberries when they are in season, but of the dozen or so hotels (not just Best Western) where I've stayed this summer and last, only one meet this ideal (Best Western in Petaluma, CA). I highly recommend this hotel and rate it a 4.8 on a 5-point scale. Here are issues to fix to earn those remaining 0.2 points: 1. In my first room, the shower head shot out thin, discrete needles of water. This was slightly uncomfortable and the overall volume of water was less than I prefer. The shower head probably needed to be cleaned of mineral deposits. (The shower head did have an adjustment, but it made no difference.) I was staying in a room on the third floor and my sister had a room on the fourth floor. I told her about my shower and she said hers was the same. So, I thought, maybe the hotel thinks this is "a feature, not a bug." However, on my third night at the hotel I stayed in a different room, on the first floor, and the shower head was of a different style and worked great. 2. The lighting in both bathrooms was not bright enough for me. 3. The hotel provided only one small bar soap to be shared between the lavatory and the tub/shower. 4. There is an ice machine on each floor, but during my two nights on the third floor the ice machine was not working and/or turned off.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your sterling review! We will take all comments under advisement!

"Best"

5
30/07/2018

One of the best Western I have ever used. I stay all the time and this is a preference hotel of mine. The owner is the best at ensuring you are happy and everything goes well very quiet hotel as well.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We appreciate your great review!

"OK, Newer Property"

4
29/07/2018

New construction. Clean. Comfortable. Bedding & linens actually nice & comfy. Friendly staff. Sufficient qty of baggage carts. Easy to find off I40. One of the better BW's we have stayed. Parking a little inconvenient, & possible security issue off to side of property, however it is fenced, well lit, & security cameras. Would return.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Gallup"

5
29/07/2018

Nice hotel. Fairly new location (3 years). Breakfast area is great with selections and seating. Very friendly staff working the breakfast area, making sure guests were getting what they wanted and chatting up guests to make everyone feel at home. Good location near downtown and across the street from the historic El Rancho Hotel. I would definitely stay here again!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We all thank you for your review!

"A Great Overnight Stay."

5
25/07/2018

Wow... we had a family suite for our overnight stop in Gallup. It had two separate rooms, a full kitchen with granite counter tops, make up dressing area and separate tub/shower room. It was a small apartment and very affordable. The two ladies at the front desk were very quick, efficient and friendly. Breakfast was very good, quiet and relaxing. If you find yourself in Gallup, give them a try.

"Beautiful Hotel in Gallup"

5
25/07/2018

This is a beautiful, clean, quiet hotel. i was driving across the country and stayed here one night. It was a very comfortable stay. It is about a mile from the central downtown area and is a very easy walk. The front desk staff was very friendly. I asked for a late check out which was no problem.

"Summer vacation 2018"

5
23/07/2018

Stopped here on our way to California, very nice hotel!! Shane was super helpful at check in and breakfast was awesome, great variety! Very clean and comfortable rooms! Check out was super easy and all of the employees were very friendly!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great hotel in New Mexico"

5
22/07/2018

Stayed in a spacious suite which accommodated our family of 6 very nicely. Hotel next door to a famous Route 66 landmark. Would recommend to anyone in the area. Delicious breakfast and very friendly staff.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We enjoyed your family! Thank you for your review!

"Excellent Service"

5
22/07/2018

We really enjoyed our stay; the beds we're cozy, the staff were exceptional, and the breakfast was tasty with excellent green chili. The pool was nice, butbthe hottub was out of order. We will definitely stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
The hot tub will be back soon! Thank you for your review!

"Road trip"

5
17/07/2018

Very clean and welcoming. The staff was very friendly and helpful. Breakfast was above average and had good selection. Beds very comfortable. The lotion and shampoo offered was nice. The towels were a little rough. The only problem was the spa was not working.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We would have gladly brought more towels. The spa is having yearly maintenance for which we apologize. We thank you for your response and are happy that you enjoyed your stay!

"Perfect"

5
15/07/2018

Traveling across country. This is a perfect place to stay one or more nights. Clean, quiet and after a long drive it was such a nice surprise to walk into a very comfortable room! We stayed in many hotels in different states and this ranks up at the very top.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for such a nice review! We hope to see you again!

"EXCELLENT HOTEL"

5
07/07/2018

We stopped by here on the July 6th for just one night and I couldn't say nothing but positive things about this place. The customer service they gave was was amazing! The two gentleman were very helpful when we called for the reservation and as we arrived as well. the room was VERY CLEAN which is a big thing for me having two younger kids. If we ever come by again we will def. Be staying here.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are humbled by and grateful for your review! Thank you!

"Nice hotel"

4
30/06/2018

As someone else said, Gallup is a good place to break up a drive from Phoenix to the north. We booked this place and upon arrival were upgraded to a suite. It was unbelievable. Full kitchen and living room area and the bedroom was completely separate with a door. It was huge!. Front desk staff incredibly pleasant and nice even offering us some restaurant reservations. reason I have to subtract a star is that there was no regular coffee for us to use in the coffee maker. It's a big deal for my husband. Personally I would have given it a 5 but... Highly recommend if you are on I40

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Mediocre Hotel, not bad but not great, customer service could be improved."

3
27/06/2018

Stayed one night in a king suite with sofa bed. Room is spacious, AC worked well and everything was clean. Beds (including sofa bed) was comfortable. Kitchenette seriously lacks basic dish-ware. Parking is tight and hotel should require large trucks with trailers to park on the steeet. When we arrived in the room there was 3-4 paper towels left on the roll and toilet paper had a 1/4 roll with no extra rolls. Had to go pick it up from front desk, very disappointed. Lastly, started getting ready for bed and rolled out the sofa bed, to my surprise there was no bedding in the room. Called front desk and was informed we needed to pick it up. Again, not a big deal but very disappointing and inconvenience for any customer, not just me. If the staff would have offered to bring these items to the room, this review would have been 5 stars. Feed back to best western, focus on customer service and basic in room consumables to ensure they are properly stocked.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your experience. Staff is instructed to deliver to guest rooms unless they are alone at the desk. We supply bedding for sofa beds on request, so as to keep bedding fresh. The utensils for the kitchen suites are available on request, mostly for long term stays. The other housekeeping issues are inexcusable. Thank you for your review!

"Great hotel, nice stay"

4
25/06/2018

This hotel is only a couple of years old & it still feels new. Our room was really nice, fresh & modern. Staff were good throughout & the WiFi was OK. The pool was nice, it's only small but enough for a quick dunk. The breakfast was good with all the usual Continental fare but also included some hot offerings. Although we only stayed the one night we were really comfortable & would certainly recommend it without hesitation.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We appreciate your comments! Thank you for your review!

"Very Good"

5
18/06/2018

Stayed here for a night heading West. Room was large, clean and quiet. Breakfast was included being the normal array of cereals etc. Staff were friendly and the complex was in good repair. It's a pity that it's free wifi is hit and miss as it kept dropping out. Had dinner across the road at the El Rancho Hotel Restaurant- but it was pretty ordinary.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Overnight stop"

4
18/06/2018

Nice and clean, helpful staff. Just another overnighter. Comfortable bed, same type of breakfast items. We would stay here again if in the area. Furniture was a little dated. The area is pretty run down.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Bedbugs"

1
12/06/2018

The facility appeared clean and the staff was excellent. However, I was thoroughly bitten by bedbugs on legs and arms on June 1, 2018 trip. This is the first time my wife and I have ever experienced this problem. But, it is a serious one and needs to be corrected. The location was convenient and everything else was fine. But the bedbugs outweighed all else. .

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We resolve any and all issues immediately regardless of the situation as we did in this case. We will always err towards caution and will continue in that fashion. Thank you for your review!

"Nice place rude evening staff at front desk"

2
11/06/2018

The reason for only two stars is because of the person who checked us in, Shane. He was rude, obnoxious and condescending, let's just say a very poor attitude. Here is just one example: We stay at BW all the time, hold the room on a card, and then pay cash in the morning at check out. He said that paying cash was not allowed, only cards, so we put it on our card, not wanting to. In the morning while checking out I asked the very friendly lady at the front desk if it was possible to pay cash, and she said of course. The BW itself was clean, and nice, and I would stay there again, except for the fact that I would have to deal with Shane, so as long as he's there, we won't be. I also noticed other reviews that mention his rudeness. Someone needs to speak to him, and explain what customer service is, and here's one more example, while checking in I asked to make sure that the room we had was correct, two queen beds. He said "you don't have two rooms, only one, and we're sold out." I responded with "I didn't say two rooms, just two beds." He said "no you said two rooms." And said it in a rude tone. This was after the cash issue, so I let him know I would be e-mailing his boss about his attitude. He said: "here's my name, it's Shane". And grabbed his name tag and pulled it forward from his shirt so that I could see it. I'm guessing that despite the response to other reviews the issue has not been dealt with, regarding his attitude, and my only guess is that he's a relative or something. Oh and I went online that evening just out of curiosity to see if rooms were available, and they were, so they weren't sold out like he said.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We thank you for making us aware of the issue with our fellow employee. We will continue to train our employees towards outstanding customer service. I will speak with the person personally and retrain them. Thank you for your review!

"Great Internet!"

5
05/06/2018

Wifi was great. My room also had an ethernet receptacle. Internet speeds were about 15 Megabytes per second up and down for both Wifi and Ethernet. But dont let the 15 mbps fool you, Im a hard-core gamer and on wifi or ethernet I was able to play League of Legends and Overwatch all night long without lag (which is very odd, usually lower speeds dont do that!) Beds were comfy, the pool wasnt too crowded and the staff were great. Suffice to say, I had a good stay.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great hotel"

5
02/06/2018

Stayed one night. Greatstaff. Personable, courteous. Beautiful room. Well appointed with flat screen TV, fridge, microwave. Comfy bed, nice pillows. AC worked well. Could open window at night for cool air without the AC. Nice bathroom and shower. Great hot breakfast. A little off the expressway. Worth the short drive. Would recommend. Across the street at the El Rancho for dinner. Nice stay.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
The Best Western Plus Gallup Inn & Suites greatly appreciate your terrific review! We are superbly located behind The Landmark & Historic El Rancho Hotel located on Route 66. Thank you for your review!

"Excellent Hotel; Great Value"

5
01/06/2018

Seven of us spent two nights here over Memorial Day Weekend. We were in Gallup for a family reunion. Two of us are Gallup natives. Between us we had two regular rooms and two suites. The rooms were clean and spacious. The included breakfast was very good. The staff was friendly and very accommodating. We had arrived in the morning and the staff went out of their way to get our rooms ready. We were also able to get late checkouts. As a bonus, the hotel is across the street from the historic El Rancho Hotel, which has a good restaurant and whose lobby is not to be missed.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We were happy to accommodate your group! Thank you for your review!

"A Great Stay"

5
30/05/2018

Gallup NM stands right at the beginning of NM traveling East on IH 40. And this delightful Best Western was a truly welcoming sight for the weariest of travelers. The Best Western that we checked into was a well-constructed hotel with inside corridors/hallways and I think 4 stories. It was a comfortable and safe stay with great amenities.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We at the Best Western Plus Gallup NM Inn & Suites appreciate your delightful comments! We were open in 2015 and continue to provide our guests with the great service and location that they deserve! We would welcome you again right off of Interstate-40! Thank you for your review!

"Easy off Highway--Clean & Accomodating"

4
28/05/2018

The man at the desk welcomed us, checking us in quickly & sharing places near by, that we asked about. It is easy to find off the highway, quiet clean room & comfortable beds, Not old yet not new--maybe updated. The dining area for breakfast was ample space & food dishes kept full for many to eat at one time. Perfect stop on our way to Las Vegas.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Overnight stay "

5
25/05/2018

We stayed at this hotel on the way to the Grand Canyon. The rooms were clean and the staff was super friendly! They let us check in several hours early which was nice for our 2 kids who were tired of the car and just wanted to swim. Very nice, clean, and nice welcoming place.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your splendid review!

"Crap management"

1
24/05/2018

Ended up losing my business since the manager himself booked my stays for two rooms and said I didn't guarantee with a Cc when he took my info..had to find another room at 11 at night on the night of my wedding. The GM himself booked my rooms.. . Didn't take any responsibility basically threw his employees under the bus and as did his employees..garbage.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for the mix up. I will accept responsibility for the misunderstanding. The cancellation date was misinterpreted. We would like to make it up to you! Please call us and we can find a solution. Thank you for your review!

"it's an "ok"- choice"

3
23/05/2018

This hotel seems to be relatively new or renovated at least. The gentleman who check us in was very welcoming and friendly. Our room had a absolutely appropriate size and our kingsize bed was comfy. We had a fridge and an safe which were very welcome. Even though the rooms seem to be relatively new, the bath was in kind of a bad shape. It smelled moldy and the edges were dirty. The overall impression was a bit dusty... Alyssa check us out the next morning and we experienced the absolute opposite from the day before when it comes to kindness. Though the check out was unfriendly and harsh. It left kind of a bad impression...

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your experience. Thank you for your review!

"Great Stay"

5
21/05/2018

Enjoyed our stay very much at the Best Western in Gallup. Staff was great and the room was clean. I would definitely stay again. I have no complaints. The room was quiet and comfortable. The breakfast was good.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great location, Great Staff, Great room"

5
20/05/2018

This is a Great place to stay where service with a smile is standard fare. The convenient location relative to the highway made it easy to find The room was very comfortable. It was quiet and yet welcoming place to lodge.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Extremely loud 4am alarm!!!"

1
17/05/2018

After a long day of driving all we wanted was a nice night of restful sleep. Everything was fine until at '4AM' we were woken to the sound of extremely loud alarms that scared the crap out of us. We were confused and didn't know if we had to evacuate or what but did call the front desk and the person said that they had overcooked the potatoes! At the checkout we mentioned to the front desk person that our night was ruined due to the alarm and all he said was sorry. This is not enough. The whole point of a hotel stay is to get a night of rest after being on the road and they couldn't do that. The least he could've done is offer us a discount on another visit but nope, nothing. Not happy. We paid a lot of money to stay at the "nicest" place in Gallup nm only to not be able to get sleep due to an employee error. No more best western for us. The hotel itself is fine. Everything seemed clean. But the breakfast is pretty gross. Worst bacon I've seen and the eggs are out of a carton. For the money they charge they can at least use real eggs.

"Great Breakfast"

4
11/05/2018

Rooms are spacious, but the housekeeping is so so. The breakfast choices are superior to the usual fare found at motels with this price point. There were hot breakfasts with eggs, waffles, bacon, sausage, potatoes, fruit, cereals, etc. Everything was very fresh. One complaint about the shower, there are wall mounted containers for shower gel, shampoo, and conditioner. However, the ones in my shower were empty, requiring me to get out of the shower and get soap and shampoo off the sink top. Even after asking that they be refilled, nothing was done.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
The shower dispenser in your room was installed for testing only. We apologize for the misunderstanding. Thank you for your review!

"FABULOUS Best Western property!"

5
07/05/2018

Can't say enough good things about our stay at this fine establishment. Starting with Mr Shane at the front desk. Delightfully friendly, helpful and professional, Shane is a very positive asset for the business. Everything was super clean, the room was excellent, the mattresses, pillows and bedding all like new, very good quality. The indoor pool was nice, but unfortunately not very inviting. Location just off I40 very convenient for the traveller. We will definitely stay there again, next week as a matter of fact! Well done!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your sterling review!

"Great place to stay"

5
05/05/2018

We were really wowed with the room. Room was clean, roomy, bed was very comfortable, loved that there was a loveseat in the room. The staff was friendly and very helpful. The breakfast provided lots of variety. We would definitely stay there again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Best BW"

5
24/04/2018

Exceptional property!! We were upgraded to a suite which was fabulous. We had a fully equipped kitchen, living room, and separate bedroom. Although there was not a restaurant on site, we got a wonderful reference in walking distance. Great experience!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for advertising our hotel and for a great review!

"Modern"

5
18/04/2018

Very nice, new Hotel,situated near I-40. Nicely equipped clean room, with all the amenities required, including micro-wave and fridge. Very friendly staff and good breakfast. (appreciated 6am breakfast.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good position,good nights sleep "

5
18/04/2018

We stayed here for one night as we headed to Farmington. The rooms are comfortable, beds brilliant, breakfast good. This hotel had plenty of parking and was right behind El Rancho Hotel. This was great as we went there for drinks and dinner. The bonus of hanging out in an historic hotel but sleeping in a modern one. Nothing really to do with the hotel itself, just be warned that the old historic road now bypasses the actual town, so to get to the other side of town or go to Walmart etc, you actually have to drive quite a long way. Don't let the map fool you, you have to drive in a circle to get to some places.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"One of the best Best Western I have stayed at"

5
16/04/2018

I am a snowbird and I travel from the midwest to Arizona every year. Gallup, New Mexico is just over the border between Arizona and New Mexico and it is a convenient stop heading east from Phoenix or Scottsdale - a good first day ride after a morning of packing up. This was my first stay at the Gallup Inn and suites hotel - and I am filled with praise! First, this is a Best Western Plus location - and it was built recently with ALL of the special features for a PLUS location. Get this ---- I had 17 working electric outlets in my room - all of them in clear sight and ready to use !!! That is so very, very rare in so many hotels/motels. Wonderful! I am a Platinum Best Western member - and the people at the desk recognized me as such and gave me a great room on the 4th floor. The room was a king suite and I had lots of room, a great bed, and a couch and a chair. Everything worked. The WiFi was fast, there was lots of parking, the shower was hot with high water pressure, and there was a microwave and a refrigerator.... Breakfast was huge and delicious. I had cereal, scrambled eggs, and bacon. I skipped the DIY waffle but it was tempting. Everything in this facility was clean and modern. i can only wish that this were the uniform standard for ALL Best Western hotels - at least the ones claiming to be a PLUS. The Gallup Inn and Suites sets a high standard for the BW designation of a PLUS establishment. I have this location on my MUST stay list. I'm glad that I found it.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Wow! What a great review! We can only continue working hard to keep to your high standards! Thank you for your review!

"A great night sleep!"

5
12/04/2018

This hotel was clean & modern. The beds were comfortable and the showers had good water pressure. They serve a hot breakfast with plenty of choices in a comfortable lounge area. It is also an easy on/off from the highway.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are glad that you enjoyed it! Thank you for your review!

"an okay place"

4
10/04/2018

Everyone was friendly but no overly friendly. At check in the two girls behind the counter were sitting over in the breakfast area and not in any rush to check me in. They weren't very friendly, I felt like I was interrupting there break for something. Everyone else said Hello, asked if they could help with anything etc.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We will respond to your comments immediately. Thank you for your review!

"Great stay"

5
04/04/2018

We stayed here while passing through on a road trip. Staff was friendly and everything was clean. Our room was very nice and spacious. With our room being on he end of the hallway our only complaint was another guest sat outside our room on the phone talking extremely loudly as we tried to sleep. We eventually had to ask her to be quieter. Other than that it was a good stay. I would recommend this hotel.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent stay"

5
03/04/2018

Clean room and staff were very friendly and helpful. The breakfast was standard, but a little better than some. This was an excellent stay for us for a good night sleep and on our way the next morning.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Nice Stay"

4
31/03/2018

We stayed in this hotel on the way back from bringing my daughter back to Chicago from LA.The hotel was very clean, ample parking lot as well. The staff was pleasant and courteous. The hotel is located just off the main drag which turned out to be perfect, as if it had been on the main drag it would have been horrible due to the noise and congestion. It was a perfect one night stay.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good choice near Route 66"

4
27/03/2018

Nice modern hotel directly behind the famous El Rancho hotel - cheaper and newer than that place! Good free hot breakfast choices, friendly and courteous staff. El Rancho restaurant and bar is only across the street for dining. Very comfortable room, clean and quiet as it's one block back from the Main Street. Would stay again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent stay"

5
24/03/2018

This hotel appeared to be recently renovated or new. The hotel was very clean and comfortable and plenty of hot water which sometimes is not available many time. The staff was very helpful and assisted me in going to the shopping area.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"excellent stay"

5
24/03/2018

Stayed only one night, but it was an excellent stay. Large and comfortable room. Very clean and spacious. Furniture excellent. Very nice breakfast area. Nothing bad to tell. Would definitely stay there again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great Choice!"

5
24/03/2018

We didn't really have high expectations for our stay in Gallup and we were pleasantly surprised after our stay here. Staff was friendly and helpful, rooms were clean and functional, and noise was not an issue.,,even with two different baseball teams staying the same night! I'd stay here again!!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good place to stay"

5
19/03/2018

This BW is very close to I-40, which is a huge positive. It's very easy to get off and back on the highway. It is easy to find and has plenty of parking available. Desk clerk was very friendly and welcoming when we checked in and suggested places where we could eat without our even having to ask. Most importantly, the hotel is very clean. Our room and its bathroom were quite spacious and nicely decorated. Again, most importantly, both were very clean. The bed and pillows were comfortable and my husband and I both had a good night's sleep. Breakfast area is nice and there is an array of both hot and cold foods available. It is also nicely maintained during the service hours. We will definitely stay here again the next time we are in Gallup, and I wouldn't hesitate to recommend this BW to others.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great stay!"

5
17/03/2018

I enjoyed my stay here very much. With a 10-00 am cut-off time (mid-week) for breakfast, it is ideal for the leisure traveller. Andy on Reception was exceptional. Very helpful and a good advert for the company. I would definitely stay here again if I am ever in Gallup.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Extended Business Trip"

5
17/03/2018

Great, reliable place to stay. Wouldn't hesitate on a return trip. Parking is a bit limited on busy nights, but not a problem. Staff is professional and courteous. For Gallup this is about as good as it gets.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"One of the best!"

5
16/03/2018

My stay was wonderful! The hotel and the grounds were clean and welcoming. My room was spacious, clean, and comfortable. The staff welcomed with smiles and with an attitude of service. Great staff, great room,great breakfast! Will recommed!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"They are the best!"

5
03/03/2018

What a great crew and hotel! I go once a month for business/classes and am handicapped. They go out of their way to make sure im settled in and secure.clean comfortable room, nice breaky. Close to Earls for great eats.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your most kind review!

"Very Nice! Would Stay Here Again!"

4
20/02/2018

We originally were going to drive from Phoenix to Flagstaff via Sedona and the Oak Creek Canyon but a winter storm made us consider heading as far east as we could. We ran out of steam about Gallup and selected this Best Western from reviews and price. We were greeted warmly and given a nice king room on the top floor. The room was very spacious and clean. The bath was also large and very nicely appointed. Breakfast was very nice and the coffee good and hot! only negative was that my side of the bed was "broken down" as though someone very heavy had sat on it and crushed the springs and metal frame of the mattress. It was a minor inconvenience since we had teh king bed, I just slepf nearer the center than normal. (BTW - The winter storm caught up to us, but we were east of Flagstaff so only had about an hour drive to get to clean roads) We would definitely stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your experience! Thank you for your review!

"Welcoming experience"

5
03/02/2018

There was plenty of lights in the parking lot. The lobby was clean. I checked in in matter of minutes. The customer service was excellent. The hallways were clean and smelled fresh. The room was amazing. It was decorated with different colors (gray walls, light blue couch, red chair, yellow chair at the computer desk). It inspired many emotions. The bathroom was spotless. I had breakfast in the morning. There were many options to choose from. Overall, this is the best experience that I have ever had in a hotel, and I travel a lot.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your sterling review!

"Relaxing night"

5
14/01/2018

Our last stop on a nearly 7000 mile round trip - hotel #17 (I think!). It was great to finish off the trip at a nice clean, comfortable, not pet friendly hotel (allergies). The room was spacious, clean with a comfortable bed and very clean bathroom. Plenty of comfortable pillows, very comfortable bed and clean linens. We had nothing to complain about other than we only could spend one night. We were so exhausted and the hotel was so welcoming and comfortable we we really, really wanted to stay another night. The staff was really nice especially those in the breakfast room. I actually waved goodbye when we left!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Great in Gallup"

5
10/01/2018

This place is great. My room was spacious and my king bed had a soft mattress topper. The room was very clean, updated and well-maintained. The bathroom had granite countertops. And - most important - heating/a.c. unit purred quietly. I cannot tell you how many times I have lost sleep to loud wall units. But not here. I got great sleep in Gallup, NM. Next trip on I-40, I will be happy to stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Not Pet friendly or Customer Service Friendly"

2
09/01/2018

Over the past 3 years we have been staying at BWP when traveling by auto as we take our pet with us. This is the FIRST BW that is not pet friendly and in fact the attendant was very unfriendly as well. Pulled into the lot and there were 5 cars at the hotel and upon checking in found they were not pet friendly, then went to La Quinta and they had one room left as they were sold out. Very disappointed.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for not being pet friendly, but it was a decision by the owner not to allow pets. The decision is franchise to franchise and decided by each individual owner.

"Comfortable and reasonably priced "

4
06/01/2018

After a long 500+ mile drive day I wanted a comfortable bed. I got one. I even checked out the workout room. 2 TVs one remote and the equipment is in good shape. They have a pool and hot tub but did not use either Too many kids it would not have been relaxing. Check in was easy breakfast is typical FREE hot breakfast beat bet is packaged oatmeal. Pictured is standard double Queen room.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are glad you enjoyed your stay! Thank you for your review!

"A good night's sleep"

5
03/01/2018

It is nice to know ahead of time that the hotel you chose is going to be clean and comfortable. Best Western hotels have always been perfection. This hotel was no different. Easy checkin, great room, lovely breakfast and easy check out.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are glad to be there for our guests! Thank you for your review!

"Best Western Inn"

5
01/01/2018

A beautiful inn with lots of amenities. Very clean. Enjoyed the swimming pool and spa. A quiet place to stay. Staff very friendly and kind. Had a great breakfast. Our king size bed was very comfortable and the room was larger than usual.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Good Hotel for a Good Price"

4
31/12/2017

This is the second and third time I've stayed at this hotel in 2017 (2 days apart so writing combined review). The room was the size of a suite with a king bed. There was a sitting room (both times) as well as the very comfortable bed (if you like a hard mattress you will probably be disappointed). The breakfast was good and the attendant was very attentive to welcoming you to breakfast and offering to remove your plates, etc when you were finished. Very good experience for both visits.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We appreciate your return visits! Thank you for your review!

"Excellent & Clean"

5
30/12/2017

Very modern design throughout the facilities. The room was clean with plenty of chairs, and the temperature perfect! Complimentary breakfast is served from 6:00 am to 10:00 am, they have a very roomy dining area so you don't feel like you're eating right next to strangers. They had one of the best breakfast bars I've seen! Bacon, sausage, scrambled egg, brkfst potatoes, cereal, choice of breads/muffins, oj, milk, cereal, fruits, yogurt, and waffle maker, and I'm pretty sure I missed some items. Our stay here was a real treat and we would definitely come back. :)

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We, at the Best Western Plus Gallup Inn & Suites of Gallup, NM are so greatly appreciative of your sterling comments!

"THANK YOU!"

5
29/12/2017

we got waylaid by vehicle issues on a recent journey and landed unexpectedly for a couple of days in Gallup. the management and people at the hotel were absolutely fantastic--their hospitality and help made a difficult situation much easier to deal with!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We enjoyed your company! The situation and your experience are why we are here! Thank you for your review!

"We Always Choose Best Western"

3
21/12/2017

This Best western was rather disappointing. The room, internet, and general amenities were fine, but there was an annoying vibration that was most noticeable when we went to bed. It definitely took longer to fall asleep. Beds were comfortable, however. The BW breakfasts are one of our chief reasons for staying, but we were disappointed in the coffee.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your stay. We are researching the source of the vibrations. Thank you for your review!

"Great stop on the way to our winter home."

5
18/12/2017

Stayed here last year as we travel to our winter home. Stayed again, clean and quiet. Great breakfast. Place to have dinner across the street. Plenty of parking for our truck and trailer. Easy to find, just off the interstate. Great place to stay!!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your sterling review!

"overnite"

4
14/12/2017

Our stay was incident free, the staff was excellent in being helpful.They were always ready for anything we might need. Checking in was a breeze and so was checking out. They always had coffee and tea available all through the nite. The lobby was very welcoming.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"A Good Place To Stay The Night!"

4
11/12/2017

My first impression of the decor was that it was a refreshing change of pace from the standard hotel fare. On closer inspection, I'm not entirely convinced that it all works well together; but, it's obvious that someone took a great deal of care in selecting the various components to put all the pieces together into a blended, coherent mixture. For the most part, I think they succeeded. Yet, in some instances, the selections border on the eclectic (the overstuffed chair looks like it might have come from granny's attic). I like that there are different pole switches for the bathroom light and the overhead fan (which looks like it hasn't been cleaned in quite a while). There are electrical outlets on opposite walls, either side of the bathroom sink. One of them is a GFI and one isn't (they should probably both be), and, keeping with the "Plus" designation, I would have chosen a different shower head. The bathroom is fine otherwise. The globe is missing on the entry light (Room 103). The dormitory-sized refrigerator seems a bit small as you have to bend over to access the small microwave sitting on top of it. I like having the small alcove, or "cubby" hole for the appliances, but I think I would have installed the counter-top lower and placed the microwave at a higher, more ergonomic, level. There is also a lot of wasted space above the counter (and below the sink in the bathroom). I don't think the drapes blend with the rest of the room. The number and location of electrical outlets for laptop and cell phone support is adequate and the furnishings overall seem to be very modern and fitting to the touch of the art deco reflective designs. I think the China red accents work well as there is just enough of it to effect the "accent" without appearing garish. The breakfast area is another interesting design and layout, but the high back chairs might be better suited for a cocktail lounge than a breakfast nook. But, I did like the high counter seating with electrical outlets for electronic support. The breakfast itself was standard fare. I couldn't stand the thought of one more waffle so I had the scrambled eggs with bacon and diced breakfast potatoes. Overall, I think this Best Western is worth of the "Plus" designation and, at this price point, it represents a good value. I give it a "thumbs up" as I would recommend it and I would stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
What a great review! Thank you for an honest assessment of our property! We will take your comments and suggestions, and use them to implement more nuances and potential changes!

"Lovely hotel!!!!"

5
05/12/2017

Room was immaculate, everything was in good working order. Although it was a typical hotel breakfast in the morning, there was ample selection, everything was hot and fresh looking. Didn't use the pool area, but it looked very inviting. Cannot stress enough the hotel cleanliness. Would stay here again!!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Very Nice"

5
27/11/2017

The hotel was in a creepy area. Kind of run down and depressed part of town. However; the hotel was very nice and modern. My truck and car were safe and fine in the well lit parking lot. Breakfast was good. Room spacious and bed very comfortable. Will recommend staying there. Just don't get hung up with the way the neighborhood looks.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
The neighborhood is a safe, but older, original part of Gallup, NM. We have security and cameras available throughout the property. Thank you for your review!

"Clean, updated and great amenities"

5
23/11/2017

Very nice rooms, clean and comfortable with a nice decor. Helpful staff and hot breakfast with numerous options. It's a cute area and the residents are very courteous to travelers. I would stay here again!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good Choice in Gallup"

5
20/11/2017

My wife and I had a very pleasant stay at the Best Western Plus Gallup Inn & Suites after a wonderful visit to Petrified Forest National Park. Our room was spacious, clean, and attractive; all the staff members we encountered were professional and pleasant; access to this place from the highway was quite easy; parking was adequate and well-lit (and monitored by security cameras noticed by my wife); and the exercise facility was quite nice.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Comfortable rooms & friendly staff"

4
19/11/2017

Comfortable, spacious room for an affordable rate. Hotel staff was helpful as I went to purchase an item and they told me they could offer a similar item complimentary since I was a guest. Room should have been vacuumed better prior to our being admitted, but we were too tired to complain. One elevator wasn't working well, it was reported and fixed within 20 minutes.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Comfortable and easy access"

4
17/11/2017

We enjoyed our stay. Room was clean and fresh but the bathroom seemed a little dark. I think they need higher intensity bulbs because seeing in mirror was quite dim. Access to I-44 is easy. Breakfast was very good. If they had better lighting I'd go 5 stars.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent breakfast included, convenient location off I-40"

4
16/11/2017

We stayed here Oct 30 2017 on the way to Phoenix. We liked the location, right off Interstate 40, exit 22, I think. The guy at check-in was gruff, but the woman who made our omelet for breakfast was friendly and helpful. There's no restaurant here, so we walked a short block north to the El Rancho Hotel for a good Mexican dinner. The El Rancho is worth a visit for all the memorabilia in the lobby and upstairs; many movie stars stayed there in the 1940s while filming Westerns nearby.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for stopping by to join us! Thank you for your review!

"Clean and Great Customer Serivce"

5
12/11/2017

There are three things I look for in a hotel. 1. cleanliness 2. lots of outlets by or on the nightstand for electronics and 3. Quiet HVAC system. This place has all three, plus great customer service. This will be my go to place for Gallup NM for sure!!!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Return Visit"

5
11/11/2017

We stayed at this hotel last year, and put it on our list for future stays. Very clean appearance, friendly staff and close to freeway. This location is the midpoint of our annual trek to Missouri from California, and we look forward to a nice place to stay.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We will always be glad to see you folks! Thank you for your review!

"Clean, comfortable stay"

4
11/11/2017

I have found the new BW Plus hotels to be cleaner and more comfortable. I think it's a great thing that they are re-vamping the franchise. Value is as good as it gets these days for this type of hotel. We would stay again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you and we appreciate your comments!

"Great BW Stay"

5
11/11/2017

Easy to access. Plenty of parking. Check in was fast. Had a king suite. Room was new and very spacious! Super quiet. Bed was comfortable and very clean. No issues. Overlooked the Rancho hotel across the street. Free breakfast was decent and convenient. Wifi access and speed was clunky.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your review!

"Great place to stay in Gallup, NM"

5
08/11/2017

The hotel it self is a great place to stay right off Route 66. The staff is professional and very helpful. They really know how to make you feel welcome. The pool and hot tub area is a welcome site after a long drive. The rooms are very clean and comfortable. This is a place I have stayed before and would stay again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We all appreciate your great review!

"Comfy beds"

3
06/11/2017

While there was no recognition for Elite status (points/bonus item) the hotel seems well-run and clean. A dripping tub faucet should have been dealt with, and running out of kleenex means staff was not thorough, but overall this was a peaceful night. For us it was just an overnight stop on a long drive home from CA.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We would have gladly immediately solved the issue if we are informed. Thank you for your review!

"Overnight"

5
05/11/2017

Nice stay, right off interstate 40. Nice room, great breakfast, very reasonable price for the quality of the overnight stay. This is the second time I have stayed in this motel. It won't be the last. If you need supper, right across the street is the El Rancho restaurant.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Perfect place to rest and relax"

5
03/11/2017

Manager, Rory, is great, very welcoming and has the guest his first priority. Breakfast was awesome Room was clean, quiet and perfect Easy to get to other parts of town No train noise Back to Rory, it is a person that goes above expectations that makes a place memorable

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are certainly humbled by your terrific review! Thank you!

"Hotel Conditions"

5
02/11/2017

Above everything else, we are always looking for a clean room and a safe neighborhood. Best Western continues to exceed in those areas.Staff is always pleasant and looking to do more for us. we look forward to our stays with Best Western.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good Stop "

5
02/11/2017

We were travelling between Ontario and Arizona, and this was our fourth night on the road. This is a very nice hotel at a great price, and it had all of the things we want after a long day on the endless I-40. First thing is a good luggage cart to carry stuff we don't want to leave in the car. This one was the best, with sturdy hooks for hanging our various tote bags. Next is a spacious room with comfortable seating, and a good internet connection. Our room here had all of that. We like to have takeout dinner in the room, so we want a handy source of food. Here we got great taco salads from El Rancho Hotel restaurant across the street. Finally, a good hotel breakfast, which is rare, but we found it here. We make this trip every year, so we'll be back. This hotel is a keeper!

"What you'd expect"

4
01/11/2017

I would've gone with a 5* except for the parking. It was raining when we stopped for one (busy) night, and the parking lot is at the end of the building. We got to park what felt like a city block away (but obviously wasn't, of course); walking to the door and fighting the stupid magnetic lock (it was having a "bad hair" day) was NOT fun. But the location is good, the room was clean and comfortable, the breakfast pretty good and the front desk staff was helpful. We probably won't stay here again, but that doesn't mean you shouldn't give it a try.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"BEAUTIFUL RESTAURANT"

5
28/10/2017

This hotel is fairly new and right across the street from the famous El Rancho Hotel and Restaurant. Rooms were new and nicely decorated. The hot breakfast was excellent and the staff friendly and nice.

"Great service, value and comfort!"

5
28/10/2017

Really great value for the comfort and quality of the facility. Clean comfortable room, helpful staff, wonderful breakfast area and food. Happy to find such a great place at the end of our trip from Arizona and ready for our Petrified Forest day.

"Just one night!"

4
26/10/2017

My hubby booked this for us as a convenient stop on our travel route. Upon arrival we were a bit concerned about the neighbourhood, but, thankfully, we had no problems. We got a room on the top floor (4th) with a view of the neighbourhood. I loved the colours in the room and I appreciated the colourful art work throughout the building and in our room. It was a very spacious and comfortable room. Unfortunately, the small refrigerator in the room did not have a freezer compartment. That is a very helpful item for travellers as we need to refreeze the pack for our cooler each night. After we settled in for the night, we noticed that the security catch on the inside of our door was broken. My husband called the front desk to ask for it to be repaired. We were told that they could not do that but did offer to move us to another room. As we were already unpacked we did not want that inconvenience so we declined the offer. Instead, my husband was able to jam the office chair under the door handle so we felt some ease before shutting off the lights. Wifi worked beautifully. Breakfast was good with an attractive and spacious eating area near the lobby. We did not use the indoor pool or exercise room although they looked very appealing. Lots of free parking at either end of the building.

"Great Night in Gallup!!"

5
22/10/2017

The hotel is very clean, rooms very nice, and a great breakfast bar!! We were traveling to Albequerque NM for the balloon fiesta. Had a very restful sleep with no loudness at all. Will stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for stopping by and we'll see you next time! Thank you for your review!

"Don't stay!"

1
21/10/2017

The front desk staff at this hotel when the manager isn't in, is AWFUL! The young man (Shane, I believe) who was working was unwilling to do anything to accommodate me. It was evident that it was a power issue.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
My sincere apology for your experience. The issue will be addressed immediately. Thank you for your review!

"Will be back"

5
16/10/2017

Greeted with smiles, kindness and appreciation of guests. The front desk gentleman gave me options for places to eat. The room had beautiful decor and roomy living room space. Clean, comfy and relaxing!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"A great stop."

5
16/10/2017

While heading back to Nevada from a visit to Clovis, we stopped in Gallup to break up the drive. New Mexico has so much to offer and our selection of this property was a great choice. Easy to find and the property and staff were wonderful. Will be back in future trios. Thank you.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We all appreciate your terrific review!

"Gallup Best Western"

5
16/10/2017

Hotel is very clean and organized, staff friendly and helpful. Rooms are very nice and décor is perfect and inviting. The grounds are kept very nice and building is very clean. I highly recommend this facility to anyone who just passing thru or just needs to get away.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your sterling review!

"Great stay"

5
15/10/2017

The check in was easy. Nights stay was great. Room was very roomy and comfortable. The only problem I had was the tub mat was slipper when I got in the shower it moved which then I had a slight fall but nothing was broken. Would make the suggestion to either replace it or put up a notice for guest to be careful. Did advise the front desk, they did not seem concern about it, still would give the hotel a great review. The staff was very nice and helpful.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize to you and we will replace the rubbermaid mat with a new one! Thank you for your review!

"Fantastic in every respect"

5
14/10/2017

Staff was terrific. We appreciated all they did for us. Breakfast was likely best we've had at any Best Western. Gravy was very tasty. After traveling all day we were delighted to receive an upgrade and we truly had a restful night.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Across from Rancho resturant"

5
12/10/2017

Brand new or major overhaul. Place is spotless and rooms are large and very clean. Micro, fridge and upper floor elevators. Staff very courteous and friendly. Walk across street to famous rancho resturant. Highly recommended here

"Good Stay"

4
12/10/2017

Upon arriving, we had to wait a bit, but the staff was very cordial, apologized for the delay and checked us in quickly. The only problem was the keys did not work. Being on the 4th floor, we had to go back downstairs to get the keys to work. The staff again apologized, fixed the keys, and we were in. The room was very nice, had a comfortable bed, the breakfast in the morning was hot and tasted good. Overall, we were pleased with our stay.

"Great option"

5
11/10/2017

New, clean, and smoke free. Easy to find from Interstate. Found staff to be very friendly and helpful. Beautifully decorated and comfortable beds, quiet rooms. Excellent breakfast buffet. Would definitely stay here again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Than you for your review!

"Great hotel great location"

5
10/10/2017

This hotel was very clean, room was large and the location was close to a few excellent restaurants for dinner. Our room overlooked the mountains and the famous hotel in Gallup. Breakfast was great and check out was easy.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"new hotel"

5
10/10/2017

My husband chose this hotel since it was new. We had been traveling about 12 hours and were exhausted. The staff recommended a local café for a meal which was excellent. The room was very nice and makes me want to stay at another Best Western in the future.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Gallup NM"

5
05/10/2017

Very nice. Excellent staff and accommodations and convenient location. Breakfast was excellent, parking more than adequate. Bathrooms were exceptionally clean and plenty of hot water. If we travel in the future we will consider this location whenever it fits our itinerary.

"Best Hotel in Gallup"

5
04/10/2017

Second time in two years we stayed at this hotel traveling from Cleveland Ohio to our winter home in Arizona. Room and bed(s) were remarkable and reasonably priced. Complimentary breakfast was better than any we've eaten previously. Looking forward to our next stay.

"Outstanding clean newer hotel, directly behind the old Ranch el Motel"

5
01/10/2017

Newer Best Western Plus. Top notch. Just walk across the street to Restaurant at the el Rancho. Eat there and stay at Best Western. If I had a gripe, is they don't have covered parking for motorcycles, unless you get there early and park in front of lobby. As these new "Plus" hotels get build, it could loose some appeal to old school motorcycle motels. Just a thought....

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for the advice and the review!

"Well appointed, great location"

5
25/09/2017

Loved Gallup Inn - it is well appointed, the rooms are spacious and comfortable. The location is great location, right in the center of the beautifly hisotoric town of Gallup on Route 66. Friendly, professional service. Wish we had more time to stay!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Vintage city, new hotel"

5
24/09/2017

You can see that the city has seen better days. The hotel is new & the staff young & helpful. You're in downtown, walk any direction and you have shops, Native American craftsman & artists and some kind of auto/ motorcycle rally. I enjoy hiking & mountain biking... great choices for either. The mesa's & plateau's surrounding Gallup offer challenges for anyone, love it.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for exposing Gallup, NM's good qualities! Thank you for your review!

"Wow Factor"

5
23/09/2017

This place was amazing! We started out with a great greeting from the front desk. Then the room was extremely inviting and clean. The pool and hot tub were crystal clean. Breakfast was not your typical carb buffet...it had a great selection including some hot foods. When we left we had smiles wishing us safe travels. We were exhausted from a long drive and did not know that we would get a surprise like this is Gallup!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We greatly appreciate your sterling review! Thank you!

"Everything was just fine."

5
18/09/2017

Clean and nice sized room. Large counter in the bathroom. Table for the laptop. Nice TV. Newer carpet in good condition. Breakfast was very good next morning. Scrambled eggs, sausage, bacon, potatoes, yogurt, waffles, breads, pastries, bananas, fruit. Seemed well run.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Comfortable"

3
17/09/2017

Comfortable stay at the Gallup Best Western. Pillowtop mattress. The typical hotel hot breakfast is served in a pleasant room. The only negative at this hotel is that I wish they updated the bathrooms to the higher toilets. Location is easy to find off the freeway. Restaurants are nearby.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Best Place to Stay"

5
14/09/2017

Best Place to Stay, beautiful rooms, new and clean, friendly staff, great location. Was easy to locate, nice lighted parking lot. Was a joy to stay there, we had a great nights rest and was ready to travel again after a great breakfast.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Your review is amazing! We can only hope to do as well for everyone! Thank you for your review!

"Nice hotel"

5
10/09/2017

Hotel was clean and tastefully decorated. Good hot breakfast. Hotel staff members were polite and helpful. Front desk personel were especially helpful. Easily accessible from I-40, only 3 blocks from the Interstate We will stay there again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Comfortable beds."

4
07/09/2017

Service is excellent. Staff were hospitable. Front desk staff, food server and housekeeping were all helpful and nice. We stayed in a double Queen bed room, with refrigerator and microwave. The room was beautiful, clean, looks new. I love sleeping on their bed, the sheets were soft and the bed is so comfortable. I like how the bed is soft but it does not give me a backache. They had a flat screen TV which was big, pictures on TV was clear so I enjoyed watching. Location is excellent, near Route 66. Walking distance from Taco Bell, gas station and Lowe's. We didn't have to drive when we needed something in the grocery, we just walked. My baby loved the indoor heated pool. She was able to enjoy swimming for about an hour because it was heated. The pool was not that big but as long as its heated my baby loves it. They also have a jacuzzi. They served hot breakfast but it was the same everyday and we stayed there for 7 days, that is why I gave it 4 stars. Eggs, sausage, bacon, potatoes. They also have different breads, banana, apple, waffles, yogurt, juice, milk. I would definitely come back to this hotel because of the bed and the room.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for allowing us to accommodate you on your extended stay! We certainly will take into consideration your breakfast comments. Thank you for your review!

"My personal experience"

5
06/09/2017

This is a beautiful hotel and the entire staff were so professional and friendly and helpful. The rooms wee great, with very comfortable beds. The location is excellent to traveling on I-40. Each room is large and very comfortable. The breakfast was exceptional and everything was fresh. There were many items to choose from and the dining area is huge compared to other hotels we stayed in on the trip. The entire check-in and check-out operation was smooth. I would highly recommend this hotel to anyone traveling through Gallup on I-40.

"Should be s 6 dot rating "

5
02/09/2017

Can't say enough positive about this hotel, we could tell when the staff greeted us as we walked in that it was going to be a great night of relaxation. We had a great room with lots of amenities. The breakfast in the am was definitely one of the best we have had.

"Good value in a neat and clean, newish hotel"

5
01/09/2017

Excellent, central location. Easy access from the highway. Very clean. Breakfast is always included - not fancy but it does the job. Efficient front desk staff who immediately recognized our frequent traveler status and updgraded us to a very spacious suite.

"The best of the BEST WESTERN group."

5
31/08/2017

All of the Best Western Properties have been great for us, but this one just shines out from all of the rest. In every way, the best. My App directed us away from the place, but it was light and we found it, thankfully.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your review!

"Great Hotel - Great Location"

5
31/08/2017

I was only in town for one night but enjoyed my stay. Hotel was nice and clean, guest room was spacious, clean and well appointed, bed was very comfortable. The only staff I encountered was the front desk staff and they were friendly and helpful. I appreciated the bottle of water at check in.

"Don't use the safe."

1
28/08/2017

Stopped here doing Route 66, one of our party used the safe and as there was no back on the battery container, battery's fell out and was unable to unlock the safe, Manager then broke the key and so was unable to unlock the safe, this was then LEFT until the next morning before a further maintenance man? was called, he could not get in with his drill and WD40! So a further maintenance man?? was called and he did arrive with correct tools. This is terrible service and delayed our leaving by over an hour which when you have over 250 miles to do does not give for a happy start. In our room, the fridge was very noisy so had to unplug and also the lobby bulb was flashing so had to be removed. To be told that this is the second time this has happened to a safe and not addressed is not good. Manager not on site and dealt with on phone, he also made no attempt to get to hotel to apologise in person. Front desk clerk also said "I'm only on front desk" and showed no sympathy. Breakfast was good, but water in tea and coffee was not hot. So far this has been the worst hotel we have stayed in on Route 66.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We attempted to solve the issue immediately. Were not able to open the safe right away. We came to an agreement with the entire group. We had to wait until we could find the proper tools. We always make a concerted effort to solve issues immediately, unfortunately we were not able to in this case. The fridge issue could have been resolved immediately if we were informed. The group agreed with the solution and we all appeared to be in concert.

"Rest stop on way home."

5
25/08/2017

Very nice hotel, clean, quiet, and comfortable. Internet was very good. Bed was very comfortable. Decor was very nice. Bath linens were clean and very soft. Only draw back was not being close to a restaurants other than fast food.

"Hairy Shower"

1
22/08/2017

There was hair in our shower at multiple locations and when notified the manager who was out of the office with no replacement was reluctant to do anything about it! !! The bed was hard. The towels were rough....not much good to say.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologized to you and offered some alternatives. We agreed to a resolution and the issue was resolved.

"Never again"

2
14/08/2017

We stayed here August 2nd. Shane was the worse desk clerk we have come across. He insited that we were base level rewards members when in fact we were Diamond and would not upon our request check it out with Best Western. He said he would give us some water bottles and never did. He was very belittling, treating us like children. We went to the room he gave us and the AC was off. When we turned it on it did not work properly. We asked Shane for a different room and he reluctantly gave it to us. The room was ok. Breakfast was typical hotel fare, nothing special. This property is not in the greatest of areas and there were a lot of workers living at this hotel. This property is not worth the hassle of the front desk personnel.

BestWesternHotels, Corporate at Best Western Plus Gallup Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pleasant staff and great stopover during travel on Highway 40"

5
10/08/2017

This is likely one of the nicest BW Hotels we've stayed at. It is clearly obvious that the owner and staff take real pride in keeping the property clean and in like new condition. We thought that the hotel was brand new based on the condition of our room and learned it was two years old. There are two elevators so no wait when needing one, the breakfast area was clean and neat and the staff very pleasant and helpful. The property is only about two blocks from the highway so it was an easy on off situation.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for giving us such a great review! We will continue to keep our standards high!

"Great Place to Spend the Night"

5
09/08/2017

The BW Gallup Inn is the very best of all the best westerns we've stayed at in a good long time. Everything was perfect and situated in an excellent location in town. The hotel had plenty of amenities and things to do. Unfortunately, we were just traveling through the I-40 and could only stay one night. However, we'll be back to visit the area. There's so much to see and do! The rooms were just lovely and very comfortable. Great staff!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
The review was amazing! Thank you for your review!

"Beautiful Place"

5
08/08/2017

Beautiful place, great service and wonderful rooms. We drove from PA-CA and we stayed at Best Westerns three out of the five days during travel. I would recommend this place to anyone. The rooms are different than most rooms as well.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Best Best Western I've stayed at"

5
06/08/2017

Fairly new hotel with current and nice decor. Amazing customer service. Was upgraded to a suite without asking. Clean. Restores my faith in Best Western. Will stay here again if travels bring us through Gallup.

"A welcome respite from desert driving."

5
02/08/2017

A very pleasant stay. Only problem was the fridge; it needs to be replaced because travelers often bring food and need a fridge, especially in the dessert climate. The bathroom was so clean and extremely pleasant and easy to use. The color scheme in the room was dark, but everyone has different tastes. Everyone was pleasant and welcoming; overall a great experience for weary travelers.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We would have changed it out immediately if informed. Thank you for your review!

"2 Stays, 4 nights total"

5
28/07/2017

Everything at this hotel was terrific with the exception of the totally unprofessional attitude of the Breakfast manager towards her co-workers. She was swearing at the front desk employees and went out of her way to continue swearing at and berating them. The front desk staff were very apologetic and embarrassed that I had overheard her tirade at them and the Hotel manager was also informed of what I had overheard. Other than that incident the hotel stay was very good and would recommend the hotel to others.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We really appreciate your making us aware of the situation. We are in the process of taking care of the issue. Thank you so much for your review!

"Best Sleep Ever"

5
27/07/2017

We stopped in for one night driving from Colorado to California. I have never slept in such a comfortable bed in my life (please tell me what kind it is, room 101). My back had been giving me trouble as I'd been sleeping on a blow up mattress for 3 weeks, but after sleeping at BWP, I had no pain. Honest, I need to know what kind of bed it is. As for the hotel, it was spotless, breakfast was great, scrambled eggs, sausage, potatoes, oatmeal, waffles, cereal, yogurt........etc.. We were impressed! Indoor pool which we never used, plenty of free parking. Definitely our choice of hotel next trip through Gallup. 5 stars all the way!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are very pleased that you enjoyed your stay! We have BeautyRest Pillowtops for one and all! Thank you for your review!

"Nice hotel but a noisy part of town"

3
27/07/2017

Next to busy downtown street where no one seems to have a muffler on their car, and I was on the fourth floor. Railroad noise all night. Room was not clean, building was new and attractive. Next time in Gallup, I will stay somewhere else, not in downtown.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your experience. Thank you for your review.

"Great VIsit"

5
25/07/2017

This was the best hotel I've resided in for the price. The complimentary breakfast was truly wonderful. The staff, amenities, accommodations and cleanliness were all exceptional. Check in and check out were handled smoothly . I only wish I had had reason to stay there more than a single night.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We can only hope to live up to your amazing review! Thank you!

"Nice, modern motel!"

5
20/07/2017

Amazing! The room was beautiful. My family slept well. The sleeper sofa was very nice for our youngest child. Our bed was luxurious. The swimming pool was warm and the hot tub was relaxing. The breakfast was fresh and hot. Courteous and fast check-in. Would stay again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review! We all enjoyed you and your family! We look forward to your return!

"Gallup NM"

4
17/07/2017

Nice hotel for the price. Just stopped in and hit the road the next morning so did not stay too long. It was within 2 miles of the shopping center. Close by fast food places and gas stations. Rooms were roomy and appearance was nice.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for stopping by and for your review!

"comfort is the best description of our stay here"

5
17/07/2017

Very clean and modern rooms, it smells good, the breakfast is great, and the beds and bath are fantastic, not to mention TV and WIFI. The staff here are very friendly, polite, and go out of their way to make you feel like your at home. The freeway is close, but not to close, this is the cleanest hotel ever.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review! We are glad that you are helping spread the word about our hotel! Thank you!

"great experience"

5
17/07/2017

I stayed for 4 weeks in one of the extended stay rooms. The fully equipped kitchen made my life much more comfortable (I don't eat outside). So were the indoor warmed swimming pool, fitness center and Jacuzzi.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you Sir for your review! We enjoyed your great company! We hope to see you again!

"Great new hotel in an older area of town"

5
17/07/2017

We were just passing through Gallup and needed a room for our family of six for one night. The hotel is new and in a great location on the older side of town. We got a great price on a room that slept six, the staff was friendly, and the continental breakfast had a huge selection!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for stopping by and for your review!

"Comfortable and affordable."

4
12/07/2017

Convenient to I40 the Best Western was a good place for one night's stay. Thought the bed was going to be too soft, but turned out to be very comfortable. Strange decor, a little garish, but ok. Breakfast staff very nice.

"Bad Experience but Manager Made it Right"

3
09/07/2017

We had a bad experience with checking in with a rude employee but the manager made it right after we left. That being said the room itself was nice and clean. And, the staff in the morning at check out was polite.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for your experience and hope that we made it a little more comfortable.

"Wonderful Hotel"

5
05/07/2017

I was greeted very warmly by the hotel staff. I found the rooms very clean and well maintained. The beds were very comfortable. We used the hot tubs and the weight room and found them excellent. Would recommend this hotel to anyone.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We certainly enjoyed your company! Thank you for your review!

"Favorite Place to stay"

5
04/07/2017

I will always stay here unless it gets run down or the service gets bad. Rooms are clean and currently the breakfast is good and most all employees are super friendly and willing to help you. I have stayed here 4 times this year and I like it. Located in the middle of town and easy to find.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your review! You continue to come back and we will continue to work hard keeping it that way!

"Wonderful New Hotel"

5
30/06/2017

I was pleasantly surprised by the new Best Western in Gallup. The decor was beautiful, the rooms were outstanding and the breakfast buffet was very good. The staff went out of their way to make the stay enjoyable. Will definitely return!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We all thank you for your sterling review!

"MBad sleep"

3
30/06/2017

Please, no late night parties in an area just outside of a room where travelers wish to have a good night's sleep in preparation for continuing a lengthy travel. This time it seemed from the many loud voices, that young children were involved. The voices were many and various in tone.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We apologize for the impromptu party. Thank you for your review!

"Vacation"

5
26/06/2017

Easy access off of I-40. Very good front office staff. The rooms are very clean, showers are in tubs. Breakfast was hot and plentiful. Great place to stay and walking distance to the historic El Rancho Restaurant and Hotel.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for letting everyone know about our great location!

"Comfortable Place to Rest Your Head"

4
25/06/2017

This hotel is just one block over from the historic Route 66 in Gallup, NM. Entering and exiting this hotel can be a little annoying/confusing. However, once in the hotel you are met with by a wonderful staff at the front desk. They quickly processed our reservation and we had a great room on the 4th floor. There was plenty of room in the king size bed room. The bed was very comfortable. The one drawback was that the sink and counter were in the bathroom/shower rather than being outside of the bathroom/shower. This meant my wife and I had to wait for the other in order to use the bathroom/shower. The breakfast was very good.

"Compliments"

5
22/06/2017

The Best Wester in Gallup was conveniently located off the Highway. Shane was extremely knowledgeable in resolving an issue that was was caused by reservations department. He was courteous and patient. He also directed us to a wonderful restaurant. Thank you, Shane.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review! We appreciate your comments!

"Nice place"

5
18/06/2017

We got an upgrade at check in after I said we didn't need the lower level accessible room that had been the only option on hotels dot com. Nice, larger, upper floor room with very comfortable bed and good pillows. Slept well. Used the laundry facilities on the same floor, nice and convenient. Breakfast options better than many, especially the coffee. Very comfortable. Walked to PanzAllegre for dinner. Be aware.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review! We make the effort to accommodate the guest as best we can!

"Very nice"

5
17/06/2017

We stayed here for one night in the end of May. The Hotel and room was very nice, comfortable bed and good air conditioner kept room nice and cool. Free full breakfast was good and plentyful. We will stay here agin when passing this way.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We thank you for your great review!

"Great place to stay"

5
10/06/2017

The staff was very friendly and professional, especially Shane, Nicholas and Lisa. It is a beautiful facility with lovely colors, also very clean and quiet. Our two rooms were very large, nice seating and restful colors. We love the cherry-red doors and the carpeting in the hallways. So unusual but restful. All our needs were met with helpful attitude. I would stay here again in a heartbeat.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Warm and Welcoming"

5
08/06/2017

Everything I want in a hotel stay. Only stayed one night, but we slept in! It was once again a clean, comfortable, spacious room with the Best Western sound proofing in place. It's worth visiting again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you and come back!

"Awesome"

5
07/06/2017

Room was clean, bed was comfortable, breakfast was good, staff was great. I was super satisfied with this hotel especially after having such a horrible experience at a different hotel the previous night.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Clean Quiet Convenient "

4
06/06/2017

We were pleased with this choice for an overnight stay. We were traveling through the area and were happy with our accommodation. The price was reasonable. The hotel was in a convenient location and not right on the highway (quiet). We would definitely recommend this hotel and will likely stay here again when traveling through the area.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you and we look forward to seeing you again!

"Great stay"

5
04/06/2017

This is a new hotel with modern architecture and great lighting and modern fixtures and design. Beds were great. Room is spacious. The staff I interacted with were 2 gentlemen who were great.Location was good and the hotel was spotless. Breakfast was good. I recommend this hotel strongly. Great stay.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your stellar review!

"Stress free visit"

5
03/06/2017

We decided to stay at this hotel on the recommendation of hospital staff as we had an emergency on a road trip. When we first checked in the front desk clerk Neberta cloned us and got us checked in very fast and offered us fresh hot coffee and this was at 1 am. The room itself was great comfortable beds and hot shower. There was an ice maker on the Sam e floor and everything was clean and ll taken care of. In the morning we got up and asked if we could take some oatmeal to the person who was injured on the road. Neberta was leaving for the morning but took the time to help by making a whole tray for her with oatmeal, coffee and sugar and creamer and said she remembered that the lady liked the coffee the night before. The desk clerk that was relieving her helped us and was always friendly and welcoming his name was Adam. I just wanted to make sure that these two were recognized for going out of their way to help us destess in a very stressful situation and truly help the hotel maintain a great rating.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are always happy to assist our guests, no matter what the issue! We were glad to be able to help in any way! Thank you for your review!

"Traveling home"

3
31/05/2017

The hotel was amazing except when we arrived and was not acknowledged as a member. Then found a water bottle in the fridge. Breakfast was excellent but had to wait for checkout. Again not acknowledged as a member, even if it a point stay.

"Aggression, loud music & no wifi as advertised"

1
28/05/2017

Our group of 4 stayed at 5 Best Western Hotels on our Route 66 trip this May [2017] On arrival to check into our 2 pre-booked rooms we were deafened by loud pop music blaring out of a large TV in the lobby ~ this was permanently on. What appeared to be a Security person was asleep on a sofa there We were advised there had been NO telephone connection nor any WIFI for several days ~ this was a blow as we needed to keep in touch with the UK When we asked the check-in lady where we could obtain WIFI an aggressive,unkempt middle-aged male member of staff [with no name badge but using a walking stick] came angrily out of a back room and began shouting at us. One of us politely asked him to calm down stating we had only asked where in town we could access wifi, not unreasonable under the circumstances. He did not reply. The check in girl said all the local restaurants offered it [they did NOT as we discovered] . Asking around we ascertained this was the only hotel without wifi Another guest at the time we were there asked to speak with the manager & was told he couldn't There was no wifi whatsoever during our stay. We were told that the hotel manager couldn't get the telephone company and internet provider to fix. We found this entirely lacking in credibility for such a large hotel It emerged that this particular Best Western is owned by a [Korean?] businessman - so likely a franchise. With this attitude Best Western should withdraw their name as it tarnishes their reputation

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We unfortunately had a power outage that knocked out our state of the art system that had to repaired remotely by an out of town vendor. The in house phone was also out. We obtained permission to use the password from our neighbor hotel. WIFI is an amenity and a act of God knocked ours out. We immediately called our vendors and we researched the issue for a week before it was repaired. I am, the manager, and I am well dressed everyday with suit and tie, I have never raised my voice to any of our guests and I never have in thirty years of experience. You are welcome to check our other guest reviews. We certainly do apologize for the WIFI being unavailable. The television issue was maybe a commercial, and should not been high in volume, agreed. The local restaurants, indeed, have WIFI. Being as rural town, in Northwest New Mexico, we had to wait our turn because of the weather caused many issues locally and in the region. Many other guests were assisted in obtaining other accommodations as a courtesy. The nationality of the owner is not an issue and should not be. I am very disappointed with this review.

"Great stay - weird weather"

5
25/05/2017

We had a wonderful room, full kitchen with bar, living room that had sleeper sofa, large bathroom and king size bedroom. The breakfast is hot and has a lot of selection. Staff was helpful and went above the normal duties of a hotel staff when the electricity went off for two hours. The weather did a quick change, first hail, then sleet turning to snow and finally rain. During the weather changes the electricity went off for the whole city. But the hotel had most of the hot breakfast finished and allowed us to eat early and then they passed out items from their hotel store.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your excellent review!

"Great customer service"

5
22/05/2017

This was a very clean, comfortable hotel. Very convenient on and off the freeway. If we are in the Gallup, NM area again we will stay here again. Bed was very comfortable and the room and location was very quite. Staff was very friendly and helpful.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for enjoying your stay with us!

"Nice hotel, noisy room"

4
19/05/2017

This hotel was very nice, clean, either recently remodeled or newly built. No complaints on the room, other than it was rather noisy. Not sure if it was just the location of the room since it was in the corner by a busy intersection, but definitely ask for a room away from the road. Breakfast was ok, typical for this type of hotel.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your review!

"Modern hotel amid historic charm"

5
17/05/2017

Hotel was clean and safe. I travel to Gallup at least once a year and usually stay at another hotel, but haven't felt safe there lately. This hotel was extremely well lit on the outside and there were cameras all over. Every person I encountered who worked there was very helpful and friendly. Room was fantastic and l look forward to visiting this property again.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We thank you so much for your sterling review! We look forward to your return!

"Gallup NM review"

4
17/05/2017

The hotel was clean and in good repair. The desk help was pleasant and helpful and breakfast was good and the attendant was very helpful. Our room was clean. the bed was comfortable and quiet and in a pretty safe area.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Excellent Hotel"

5
16/05/2017

We decided to take a trip on the Amtrak with a voucher that was about to expire. We just went to the first city we could get to for free. I should have researched the city a little better because the 0.8 mile walk in the dark from the drop off to the hotel was a little frighting with 4 little girls. A lot of vandalism and people speeding by us on dirt bikes as if they wanted to get as close to us as they could to scare us. I'd recommend finding a ride. The hotel staff were all so very kind, friendly, and helpful. The hotel itself felt clean and comfortable. The beds were super comfortable. The pool seemed a little heavy with Chlorine (all of our eyes were burning after), but after getting in the pool and finding out a teen staying at the hotel was coughing up bloody mucas into the pool. We were kind of thankful for whatever was killing germs. There were three chunks of it that floated right by us I about puked myself! That wasn't the hotel's fault, but we were for sure disappointed as the main reason we wanted to go to a hotel was to find a place to swim and relax. We quickly got out and ran up to our room to wash with as much soap as possible. We liked that the clicker for the TV was in a little bag saying it had been cleaned. Breakfast was great. The ladies that were in charge were so friendly and welcoming. Not the typical breakfast attendants that get annoyed when you ask them a question. Overall a great stay.

"Best Service We've Ever had!"

5
14/05/2017

We had been on the road all day and it was late when we got there. We couldn't find the hotel via our GPS and this hotel does not have a high tower sign which is visible from the road. We couldn't find it so we called to get directions as it is not on the main road. Roberta was more than kind and her service to us was excellent. We told her our location and she got us there just fine. We got there late and were very hungry so she directed us to a restaurant to the neighboring Inn. She greeted us with a wonderful personality and beautiful smile. This hotel is very clean and we got a great nights sleep. The breakfast in the morning was hot and delicious and just what we needed to start our day. The help we received from Roberta is most appreciative.

"Great hotel"

5
10/05/2017

We got there very late but were warmly welcomed. Breakfast had plenty of protein - eggs two ways and sausage along with the normal carbs (waffles, bagels etc). The room was spotless and comfortable. I was pretty happy staying here.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are happy that you made it! Thank you for your review!

"Modern and comfortable"

4
09/05/2017

This is a fairly new Best Western and it shows. Rooms have a modern decor and are very comfortable. One thing I noticed was the lighting above the sofa and the bed which was very nice and bright compared to most other places where you can barely read by the light that is provided. Thanks to my Diamond status I was given an upgrade to a spacious suite on the top floor with a nice view of the historic El Rancho Hotel. When I arrived the room smelled strongly of some kind of cleaner, disinfectant or so, which was not very pleasant. I had to keep the window open for quite a while to get rid of that smell. Although there is always some train noise in Gallup, I wasn't bothered by it during the night. Seems they have pretty good windows and the trains aren't blowing their horns in the immediate vicinity of the hotel. Breakfast was excellent with a large selection of foods. This place will definitely be my first choice when I return to Gallup.

"Great new hotel near downtown."

5
08/05/2017

The rooms are big, the beds are comfortable; it has a great breakfast, and it is clean and in excellent condition because it is relatively new. Not only does the breakfast offer a large number of selections in a pleasant dining space, but also there is an excellent breakfast staff who tend to your needs and are very friendly.

"Beautiful hotel"

5
08/05/2017

Hotel feels like it is brand new. Everything was sparkling clean. The room was spacious and everything , the bed was comfortable and everything worked as it was suppose to. Morning breakfast had a nice variety.

"Southwestern Trip 2017"

5
07/05/2017

The hotel was excellent and the staff was very friendly and helpful, especially Laberta, the front desk clerk. I arrived late and was having difficultly finding the hotel. She stayed on the cellphone providing directions until I pulled into the parking lot. Upon arriving, I was greeted with a warm and friendly smile. My daughter and I experienced a very comfortable night.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We are happy to hear that we were able to take good care of you! Thank you for your review!

"Route 66 stop"

5
04/05/2017

Stopped in here for the night twice as we were traveling to and from California. The service from the front desk was amazing. The rooms were comfortable and clean. Getting to the parking lot from the driveway in front of the lobby was not easy. The breakfast in the morning was good, but not exceptional. This was a good place to stop for the night conveniently located off Interstate 40.

"Excellent"

5
04/05/2017

I loved the decor of the rooms and the hotel lobby, the staff was very friendly and a great restaurant is across the street. Everything was clean and I would certainly stay here again. You can't beat the breakfast

"Very Good Executive suites"

5
01/05/2017

Best Hotel we stayed at by far on our trip. We had an upgrade to a suite since I am a Gold member. It was very nice! The staff did a Great job with checking us in at 10:00 P.M. and we had a speedy check-out! Very Clean!

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your review! We are a group of people that strive everyday to give the guests our best!

"A MUST STAY..."

5
29/04/2017

I recently stayed here on business. Staff is very friendly. Manager was on site and was very friendly. I strongly advice the stay here. Its in walking distance of town. Rooms are very clean and quite.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
We do enjoy our guests! We hope to see you again soon! Thank you for your review!

"Best Western The Best"

5
29/04/2017

I love staying at Best Western when I travel. They are always clean and well maintained. The staff is always courteous and professional. I am still getting used the new logo.I see many super changes and upgrades as I travel and have the opportunity to stay at a BW. I would stay every time if it were possible.

rory p, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
Thank you so much for your overwhelming review! We look forward to seeing you again!

"Very nice Best Western!"

5
26/04/2017

We stayed at the Best Western on Sunday, April 16th. The hotel is close to the interstate, but a little tricky to find; it was directly across from the Historic El Rancho Hotel. This Best Western is a modern facility with an indoor pool, gym and inside entrance to the rooms. Our room had a very comfortable bed, microwave and refrigerator. The price we paid was very reasonable for the area and what was offered. They have a variety to choose from for breakfast and the staff was friendly and helpful. Gallup is a very scenic area; we would definitely stay here again.

"A great value"

5
24/04/2017

The hotel is well kept. Highly professional staff. In the center of town close to every thing you might desire. Plenty of parking, great TV channels. Near the I 40 & 491 but it is still a very quiet property.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Very nice hotel"

5
17/04/2017

Very nice hotel and staff. Hotel was full so they upgraded us to a suite since we were Rewards Members. We used the refrigerator , microwave and the wine glasses. Bed was very comfortable, room was spacious and included a safe.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We really enjoy upgrading our guests! Thank you!

"Clean and excellent value"

5
14/04/2017

The hotel is new so furnishings are nice. Room, carpet, and bathroom were clean. Bed was comfortable. Staff was polite and helpful. The breakfast was standard hotel breakfast, but decent. An excellent place to stay for a decent rate.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We take great pride in our hotel and truly appreciate your comments!

"Two night stay"

5
12/04/2017

The hotel is new and the rooms are very very nice. The free hot breakfast is one of the best I have ever enjoyed. In addition the staff was very helpful and friendly. I would recommend this hotel highly and will stay there on all future visits to Gallup. Oh I should also mention the the room rate was very reasonable.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for staying with us at the Best Western Plus Gallup, NM Inn & Suites!

"Moving from Carolinas to Arizona"

5
12/04/2017

Was a move but durning move .My wife took ill so I was in hurry to get back to her. I really needed a good rest as I was quite stressed, I stayed in best westerns every stop as I knew I would get quality reliable service and rest I needed and in hard situations like this you don't want add to your stress level.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We were are happy to accommodate you! We welcome you to come back! Thank you!

"Fantastic Stay in Gallup"

5
11/04/2017

What a treat we had in Gallup at the Best Western: large beautiful room, comfortable beds, delicious hot breakfast, convenient access to I40 but not on I40 and a wonderful staff that made us feel at home.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are glad that you enjoyed your stay! Thank you!

"Sleep, shower , eat and go........ short stay."

5
10/04/2017

Last minute decision to stay here. We were tired after 14 hours on the road. Room was very clean, and breakfast options were great. Eggs, waffles, juices and course lots of coffee. We were given permission to fill our thermos.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review and stop by anytime!

"Good hotel"

4
09/04/2017

We stayed at the Best Western in Tucumcari and had a great stay so when a medical emergency caused us to spend the night in Gallup, the Best Western was the only place we looked. Great room, fantastic breakfast. We were in awe of the paintings on the walls. Road construction made the hotel hard to get to, but once we figured it out it was ok.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The Best Western Plus Gallup Inn & Suites was a dream realized by the design team of Best Western Corporate! Thank you for your review!

"Downtown Gallop!"

5
30/03/2017

What a great hotel in downtown Gallop. Close to great dining and amenities. I could not have enjoyed my time here more! My felow travelers enjoyed their stays as well. We really enjoyed dinner at the El Rancho!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are happy to have accomodated you!

"Not what I expected"

1
21/11/2016

We were driving back home to Arizona and got late so we pulled into this best western location. The entrance was hard to find being far from the highway. Parking was far from building and kind of scary at night. Desk clerk was texting away and did not greet us we had to ask for rates. Our room was clean and typical you find elsewhere. Shower pressure was weak, had to wait few minutes for hot water. We didn't have time to eat breakfast but saw they had mediocre food (rather pickup mcd's). My suggestion: keep on driving to better places than gallup, new mexico

"Great place to stay"

5
20/11/2016

The staff was very nice and rooms very clean. We had a great stay and will stay there again. They have a good hot breakfast with a good choice of hot and cold food. The room we had was spacious and clean and had fast internet connection.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We will give every effort to meet that same level with each and every guest!

"Good Buy"

4
20/11/2016

Gallup is not Santa Fe, but the BW Hotel is right up there in convenience, style and comfort with all the other mid-level hotels. The hotel is an easy walk to dining and shopping. This hotel really knows about travelers -- lots of outlets, plenty of room to work on a laptop and the TV is superb. Couple all of that with a scrumptious breakfast and you've got a good deal. By the way, the front desk staff is very helpful and very pleasant.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We appreciate all of our good reviews like yours! We take pride in our hotel and are most thrilled when the guests have a good experience! Thank you!

"very clean!"

4
18/11/2016

We were very impressed with the cleanliness of this hotel, and the staff was very friendly upon our arrival at 10:30 pm. The indoor pool looked very inviting, however our time schedule didn't allow us to enjoy a swim or the breakfast.

"The very best!"

5
17/11/2016

Stayed at many Best Westeen motels and this is the VERY BEST! We Highly recommend this location. The morning breakfast had a nice variety to choose from. Staff was very courteous. Rooms were spacious and clean.

"clean quiet room"

4
08/11/2016

nothing fancy, but a clean quiet room. it served it's purpose for my overnight stop in gallup. it had free wifi and free breakfast and also free parking. the staff was friendly. the set up is a little unusual that the lobby and entrance and check in desk are located far away from the parking area.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review and we are happy to hear that all turned out well. We will take your comments under advisement and continue to make the effort to better accommodate our guests.

"Great choice in Gallup"

5
04/11/2016

This was a new Best Western property with a great location right off Interstate 40. It is the nicest Best Western we have ever stayed at. The staff was very gracious on check in, Titania and Shane helped us to the point of taking me out to the sidewalk to point out the liquor store. The room was extremely comfortable the bed was great. There was an indoor pool and spa. All furnishings we very tasteful. Breakfast area was very well furnished.The breakfast was excellent as well.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The Best Western Plus Gallup Inn & Suites takes pride in creating the best guest experience possible! We have been given a great product to promote and will continue to grow! Thank you!

"New property - best place in gallup"

5
04/11/2016

This is probably the best hotel in Gallup, hands down. Its a brand new property and they have top notch service, I have stayed here 3 times now. We actually choose this over Hilton garden inn, why? comfort, the beds are so cozy and relaxing. the front desk staff are there to answer any questions and don't have attitude, very nice manager assisted me several times with things I needed. I highly recommend this property.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We pride ourselves in the guest experience! Thank you for your many positive reviews and we are always happy to see you again!

"New Facility"

5
30/10/2016

Built within the past year, this is a beautiful hotel. The staff is very pleasant and service oriented; the checkin was a little slow, there was no rush. I would definitely return to this location for another stay.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We, at Best Western Plus Gallup, NM pride ourselves in being one the signature new style Best Western Plus properties. We hope to see you again!

"Great choice in Gallup"

1
28/10/2016

This was a new Best Western and the nicest one we have ever stayed in.Immaculate in every area from lobby to well appointed rooms.Located across the street from the historic El Rancho hotel and Dining Room for a great meal. The staff was very gracious upon check in Titania and Shane helped us to the point of taking me outside and pointing out the liquor store location. Breakfast was just fine clean and hot.A great stay overall

"Driving Folks South for the Winter"

5
25/10/2016

Very nice new hotel, very comfortable and quit room. Would recommend this hotel to any one going through Gallup. Breakfast area provided privacy along with a area that you could socialize if you liked.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you and your are welcome anytime!

"Excellent for Gallup"

5
21/10/2016

This is an essentially new property and is an excellent choice for a stay in Gallup, either overnight or for a period. We were part of a large group which stayed for three nights. Breakfasts were excellent, rooms were clean and comfortable.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We enjoy a good review!. The goal for our hotel is to continue and work harder for our guests! We want to see your group again!

"A good choice"

4
20/10/2016

We stayed here for 1 night. Our welcome was friendly and the service we received was good. We had a huge suite with 2 rooms. The beds were comfy. There is a nice large breakfast area with all the normal fare. Its a good choice if you are in the area.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We believe that our guests are why we are here and do our best to show it! Thank you for your review and your return voyage if in the cards!

"No towels"

4
19/10/2016

No hand towels, bath mat or wash cloths. Called front desk and was told I had to go down to get them. They only had hand towels and was told the rest would be delivered later, but never came. Young man at front desk was the only staff member I saw. I guess he couldn't leave desk. Staff member at front desk was very nice and tried his best to do all he could.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
I am very disappointed in your experience and thank you for informing me of the situation. I can guarantee that this was an anomaly that will be resolved. Thank you for your review.

"Great Best Western"

4
18/10/2016

On a long car trip from Dallas to Sedona we stopped in Gallup for the night. Best Western had the best reviews so we stopped there - so glad we did. My husband was so surprised - friendly desk staff, clean room, comfortable bed, great shower, extensive breakfast. Great value for the money!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The Best Western Plus Gallup, NM is a perfect location for spending the evening after a long trip. We appreciate our guests and hope to treat them as we would like to be treated! We are happy that we met your standards and look forward to you coming back!

"In a city with poor to no accommodations, this place is a good find"

5
18/10/2016

Recalling the years ago that I travelled through Gallup, I remember the conspicuous absence of hotels. Being a major train junction there are huge 4 to 6 engine freight trains passing through Gallup steadily all day and night. For this reason, Gallup is not a good spot to put a motel. Recently, this Best Western Hotel popped up and we booked it for a night while looking for Navajo rugs. What a surprise. Gallup still has a crime problem because of the surround areas of poverty but the travel corridor seemed much better maintained. This is a well built, modern, quiet, well appointed building with special consideration to sound proofing. I thought I had the wrong place when checking in. This can't be Gallup...? Indoor pool and Jacuzzi, free breakfast in a large "built-for-breakfast" room, extremely comfortable and quiet room, large bathrooms, good towels, on and on. I knew that someone was paying attention when building this property. It is built one street back from the old Route 66, now the I-40 Business, letting the street front hotels take the brunt of the train noise. The elevators (two side by side) are actually cable lifts so they are quiet, quick and smell free, unlike noisy stinky hydraulic units usually used in a 4 story structure. The Ice and vending machines are placed back in alcoves off the main halls to reduce the normal noise of compressors running all night and the heat from the ice making process. Like I said, attention to customer comfort is a priority. If you want to get a good nights rest while on the old Route 66, you no longer need to shy away from Gallup.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The review of our hotel is one of the best I've ever seen! Thank you for your amazing review! We could not be more pleased!

"Traveling Through New Mexico"

5
18/10/2016

A very nice Best Western Plus. Nicely decorated rooms and breakfast area. The staff was every friendly and professional. The only problem I encountered was several trains came through and would blow their whistle. Now the hotel can't control that, but I would ask for a room on the opposite side of the front desk location.

"Good Stay"

5
17/10/2016

Wonderful staff. Very nice clean hotel. I would stay there again. The best hotel i have stayed in for the money. I would highly recommend this hotel to anyone who wants quality lodging. Again, the staff was very professional,

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We hope to see you again!

"Best Western Gallup is the Best"

5
16/10/2016

Rory the manager went out of his way to help us. We were arriving late via Amtrak in Gallup and he picked us up in his own car. he also took our daughter to Walgreens to get some medical supplies she needed. Hot tub and pool perfect temperature. Waffles and other hot items at breakfast. Quiet. Nice bed.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The true goal of our hotel is to serve our guests as best as possible! We are thrilled that you enjoyed your stay! The service we gave you is why we are here in the first place! We look forward to seeing you again!

"A Night in Gallup"

4
14/10/2016

Hotel has clean, comfortable rooms. Manager is accommodating. Any problems are addressed immediately and corrected without hesitation. Very well appointed and decorated rooms with clean rooms and comfortable beds. Access to the hotel is somewhat challenging. Nice breakfast room but it doesn't seem to be laid out well and items are difficult to find and not necessarily situation so everything flows. We enjoyed the experience but also noted several other guests were challenged locating breakfast items and utensils. Breakfast attendant did an excellent job of replenishing everything so there were fresh offerings of every item all the time.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We at the Best Western Plus Gallup Inn & Suites always enjoy a good review. The guests are our main priority and a good and honest review is what we strive for! Thank you for taking the time to assist us in being the best! We have worked to solve our parking issues by providing directional signage. The breakfast is in the process of being revamped. Thank you!

"Excellent service and very nice, new facilities"

5
14/10/2016

This hotel was a stop on a big circle tour including Phoenix, El Paso, Santa Fe, Gallup and Show Low. The staff are very friendly and extra helpful. The hotel is fairly new, we asked for an upgrade and got what amounts to a one bedroom apartment with a full kitchen. The pool and hot tub were very nice, and breakfast was great. The breakfast room is nicely furnished, with a row of plush, extra highback chairs in the middle of the room, very comfy. I would recommend this as one of the best Best Westerns that I've stayed in in a very long time.

"End of day retreat"

4
12/10/2016

After a busy day of touring through northern Arizona, we were happy to show up with our reservation at the BW Gallup. The check in process was very smooth and the clerk was most helpful in assisting us - both in what we needed for the hotel and also directing us to a good eating establishment for dinner. The room was quiet and comfortable - and very clean...we were quite happy with it. Breakfast the next morning was also excellent, and while it was the usual motel fare, was presented well, was hot and tasty. I'd not have any qualms about staying here again.

"Ask for an upgrade !"

5
10/10/2016

We got into Gallup around dinner time, were greeted warmly and efficiently and when we asked for an upgrade, were provided with a one bedroom suite, including kitchen and living room in this brand new hotel. The hot tub and pool were clean and well kept. The room doors slam very very hard and this lead to some disturbance during sleep. They are heavy and probably designed to close hard, but would not want my fingers caught in them. The breakfast was hot, excellent choices, well attended. Busy spot but guests were great to eat and get up as required to let others sit down. This is an easy hotel to get to and get back on the road to.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We have realized that our doors need to be readjusted. Thank you for letting us be aware of that fixable situation. We are happy that you enjoyed your stay!

"Out West Trip"

4
09/10/2016

Good quality hotel. Very clean and a good breakfast. Was a nice stop on our family driving trip out west. At check in we asked about a recommendation for dinner and were given a good choice that was close by with great food and music.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for enjoying Gallup, NM!

"Wonderful Stay"

4
05/10/2016

The staff here are great! After a long day of driving the front staff gave us a good comfortable room and gave us excellent suggestions for dinner. Room, internet and breakfast were very good. The morning staff made sure the breakfast was served on time and greeted everyone to see if they needed anything else. Check out was easy.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for letting us that we nailed it!

"Nice modern hotel"

4
03/10/2016

Very smart new looking hotel. Unfortunately although our stay was pre-paid the computer said 'no'. It was a hassle really as this was the 3rd chain hotel in 1 week this had happened. Good job we had the print out to prove it was pre-paid. After that plain sailing. Room very nice, top floor as requested overlooking the El Rancho hotel which was well worth a look around itself. Had swim in pool, lovely temp and enjoyed that as being only people in there. The bed turned out so comfortable we slept all night through - a first for us on our road trip! Actually took the name of it as it was so comfy. Liked the fact it had a blanket instead of the usual hot heavy comforter. Makes such a difference! Breakfast fine. Overall a very nice 1 night stay, would certainly return again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We will work the online kinks as we grow older and become use to the ins and outs. Thank you for your review and we hope we actually see you again!

"Perfect"

5
01/10/2016

We had a great (huge) king suite on 4 th floor. Room had everything needed, bed was excellent. Some noice but this is a main rail and traffic route. Breakfast was good although needed another toaster as very slow. Perfect for an overnight stay.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are so glad that you enjoyed your stay! Thank you!

"A Favorable Place to Stay"

5
01/10/2016

Having stayed in this motel probably 30 times or more since it opened, I have found it to be a favorable, friendly place. While I have gotten to know much of the staff, before getting acquainted they always greeted me warmly and caring about my stay. I have observed them patiently dealing with difficult "check-ins" and they handle it well.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are very much humbled by your review! Thank you so much!

"Awesome!"

5
30/09/2016

Hotel personnel was very professional and courteous. They were very informative with the surrounding area and suggested a great place to eat and visit. . My overall stay was comfortable, clean and relaxing. Thank you Best Western, Gallup!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for letting us know that you enjoyed your stay! We are very pleased to know you felt we deserved such a wonderful compliment!

"Great new hotel in Gallup"

5
27/09/2016

We loved everything about the BW Plus in Gallup from the friendly service to the décor and to the excellent breakfast. We totally recommend this hotel. The price was friendly, too. What a great addition to the hotel choices in Gallup.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Nice clean stay"

5
25/09/2016

This hotel is very nice. The staff was friendly. The breakfast was quite good. The parking is in a secure lot . There are cameras all over the place to ensure safety. there was a fire alarm in the evening but no one panicked and it turned out to be a false alarm

"Bright, clean and a new property"

5
25/09/2016

While traveling cross country we had the pleasure of staying at this property twice. The hotel is new construction and was done very well. The rooms have great lighting which is rare to find and are very clean and comfortable. The rooms are larger than average and well appointed. The staff are friendly and helpful. The breakfast bar provided hot and cold items which were good. Being in the old town area access to everything on old route 66 is easy. We have always had good experiences at Best Western Plus hotels and this was one of the best.

"nice place"

5
24/09/2016

First time at this Best Western in Gallup, New Mexico. Hotel is new and everything is very nice. Rooms are clean, breakfast has enough variety for anyone. Staff is great. Will stay here again. Best to book online for best price.

"Return Trip Home to CA."

5
18/09/2016

This is my second staying at this property in 3 months. The hotel is always maintained in a clean manner, and the Staff is very friendly and Profssional. The room was clean and quiet, ready for a restful night of sleep. Nice having the coffee maker in the room ! I highly recommend staying hear -centrally located, within a block of a grocery store !

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your raving review! We look forward to seeing you next time!

"Beautiful Newer Hotel"

4
18/09/2016

My neighbors were a bit noisey in the adjoining room. And, the hotel staff was very neutral, not friendly or particularly helpful. However, the room was great and comfortable. I would recommend not having a room on the first floor. The side entrance with key card was very handy to the parking lot.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Excellent place to spend a night."

5
14/09/2016

I have stayed here three times now while travelling through Gallup and have always been impressed by this hotel. Every experience with any employee has been pleasant and professional. I would recommend this place to anyone travelling through or spending a few days in NM.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We welcome you back again! Thank you so much for the great review!

"Very clean and comfortable"

4
13/09/2016

We stayed here one night while passing through Gallup. The room was very clean and spacious, and the bed was very comfortable. Hotel staff were very friendly and helpful. Free breakfast was good- nothing fancy, but enough variety to choose from. We were impressed by the overall quality of this hotel. Would definitely stay there again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We hope you folks come back and see us!

"First Class"

5
11/09/2016

This hotel surpassed my expectations. Everything was very clean,. staff were helpful. . Bed comfortable and bathroom very clean and well stocked. comfortable. Staff recommended a good place for dinner. Location near I-40.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good hotel!"

5
07/09/2016

Needed a hotel late at night, so happy found this one! Rooms were new, clean and comfortable! Very pleasantly surprised. Breakfast was good and fresh. Hotel is very convenient and easy on/off interstate.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Clean hotel, with good amenities"

4
06/09/2016

We initially planned to stay at another famous hotel in Gallup, but the reviews were not very good. We were very pleased with the Best Western. Our room was on the 3rd floor and was exceptionally clean. A standard self serve hot breakfast was included with the room. We gave 4 stars because some of the hotel staff were not as friendly as we are used to. We would, however recommend this hotel and would not hesitate to book there again

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We strive on our customer service. I certainly will retrain and inform my staff! Thank you for your review!

"Softball tournament in Gallup, NM"

5
05/09/2016

We had a great experience staying here. The pool water was warm and clean, the room was very comfortable, and the staff were all very friendly, very helpful when needed. And walking distance to the parks' softball fields!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We enjoyed your company! We hope to see you next year!

"Very good for business"

4
03/09/2016

Not so much for leisure. We went there for an overnight stay with ours boys. The hotel is very nice and bran new. The staff are very welcoming and manager is quite nice. Room perfect except the AC is too close to the 2nd bed. I would recommend strongly for a business stay.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Immaculate!! "

5
02/09/2016

We stayed here for one night as part of our Route 66 trip. We were actually booked to stay in another hotel in Gallup but the reviews were so poor we decided to book another BW as they have been great along our trip. The hotel is perfectly located in what is a small but worth a visit place. Lots of freight trains running through Gallup but the noise was minimum due to great double glazed windows. The hotel is immaculately clean, with modern decor. The staff were very welcoming & friendly. The breakfast was well stocked with lots of choice & all very fresh. We didn't use the pool or fitness centre but they too looked well maintained & clean. We really enjoyed our stay here. 5 stars for sure ;-)

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Thin Walls for Noisy Neighbors"

4
29/08/2016

This is a fairly new hotel and the second time that I stayed here. The staff are not very friendly, just all business. Not that that is a problem. I found that the mattress was a bit soft for my back. Other Best Westerns (5) that I stayed at on this trip had firmer mattresses which are better for me. My room was on the first floor which was very convenient to the parking lot via a secure side door. My only problem was very loud neighbors. I did NOT complain to the front desk, so I have no complaint with the hotel other than the walls are not insulated enough. The breakfast was typical and adequate for a Best Western. The WiFi worked well with no problems.

"Great Nights Sleep"

4
26/08/2016

The lady at the front desk was very nice. The rooms are in very nice condition and the beds in our room very comfy. I tend to be sensitive to detergents used, these days, and found the bedding very tolerable, not too perfumed.

"Awesome"

5
26/08/2016

Very nice facility. Awesome, professional, courteous staff; from the housekeeping staff, to the individual preparing the breakfast, front desk personnel to the manager . Off the main street, quiet. Very comfortable beds. Convenient to Coal Ave (downtown) shops and not that far from Red Rock State Park. Easily accessible parking

"Friendly, pleasant stay"

5
26/08/2016

I stay in this motel about 2 nights a month and have always been treated with utmost courtesy and helpfulness. I find it clean, convenient and courteous. I am happy to highly recommend this property to anyone looking for a place to stay in Gallup. The breakfast is well displayed, but is a typical motel breakfast.

"Great "

4
25/08/2016

Very nice staff and the room was very comfortable. The outdoor light was a bit annoying and shine bright all night. Otherwise this was a very clear and nice place to stay. The breakfast was great and the guy who ran it was awesome. Thanks for doing a great job. We will be back.

"Great stay, friendly and very helpful staff."

5
24/08/2016

Hard getting off I40 to the main road, best to turn right and make a U turn or you wait forever for a break in the traffic to turn left. Other than that guiet, pool was at a nice temperature, staff very helpful.

"New Hotel, poor service"

2
19/08/2016

I booked 3 rooms in this hotel through a 3rd party for 1 night. Two of our rooms did not have functioning A/C (needed in July). The following morning I went down for coffee and I discussed this with Rory, the manger, he stated that he would adjust my bill. I told him I will be checking out in an hour. when it came time to check out Rory was gone and I was told he would not be back until afternoon. The clerk stated that he needed to make the adjustments. Later that day Rory and I spoke on the phone and he stated he was not going to adjust my bill because "you booked through a 3rd party already were given our lowest rate". He would not give me an adjustment. This is my concern: it should not matter what "rate" I pay for a room. It was advertised and "sold" to me for the night with A/C. If the A/C does not work I did not get what I paid for and should be compensated. It is too bad, because this hotel daily new and I was impressed with it before I went to bed. I suspicion is that they have technology problems and know that certain rooms have issues and rent them to "3rd party" travelers. This way they still got $89 for a defective room.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
I do apologize for the misunderstanding. I stated that you would need to have the third party call us to make the adjustment. I hope that you read my reply so we can clear this matter. You are welcome to call the hotel and let's clear up this matter immediately. I cannot give you an adjustment until the third party approves it. I'm not sure if you paid through the third party or not. I can give a refund if you used your personal card on property, not if you paid the third party. The room rate is not the issue because it does'nt matter, if you had a problem with the room, the rate will be adjusted.

"Downtown, updated but a bit noisy"

4
19/08/2016

nice updated locale in the heart of Gallup..a bit noisy on the streetside but a very nice place.....Gallup itself is a bit hard to get around in and all of the other hotels and eateries are down at the next exit...the are I was in would be classified as downtown ...I noticed some area residents that would prevent me from taking a walk at night....my opinion

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are within three blocks of five restaurants, fast food, and shopping. We would love to have given you a tour or better directions. Thank you for your review!

"Brand new property - huge and clean suite."

5
18/08/2016

We stayed at this hotel after a whole day of hiking and exploring the Petrified Forest National Park. The staff at check-in was really friendly. We booked a one bed room suite, which was huge (about 650 square feet) with a separate living room and a nice kitchen (huge frige, dishwasher, big microwave, ...). Everything was clean and brand new. The rate was very reasonable for what we got. The hotel has a small pool area (but we didn't have time to try it out). Breakfast next morning was OK (nothing special), but it helped you get your day started.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We, as a team, are glad that you enjoyed your stay!

"Helpful"

5
17/08/2016

Very nice and relaxing hotel. Helpful staff. Easy access to a clean comfortable room. Very comfortable bed. Breakfast was superb. I would definitely stay here again and would recommend it to family and friends.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great hotel in a crummy town."

4
13/08/2016

Had no idea what to expect in Gallup (one of the famed route 66 towns). Stopped on the way to Santa Fe. Driving through Gallup there were a lot of shabby looking places, and suspicious characters - kind of place you don't want to walk the streets at night. We were very happy to see the oasis of Best Western - very nice hotel. However, the town not worth visiting (in my opinion). The El Ranch hotel across the street was interesting to see - other than that, not sure why anyone would stay in Gallup.

"I'll Be Back"

5
12/08/2016

I was so comfortable here I was very sad to leave I wanted to stay longer. The help here was very friendly and extremely accommodating. The hotel was convenient to the interstate off and on was easy. The manager was quite nice and I liked that he was knowledgeable of my needs. I also like that he use to play football. I come from a big football family.

"Comfortable Stay"

5
12/08/2016

Our stay at this hotel was a last minute decision. We were on a road trip, and had never been to Gallup. We stopped there on our way to Four Corners Monument after a visit with family in Alamogordo. Our room was beautiful, and much more than we expected. We had stayed in other hotels along the way, and were not expecting anything other than a good, clean room with a comfortable bed. The staff was friendly and helpful, and we would definitely stay at this hotel again if we are ever in Gallup. Highly recommend.

"awesome hotel"

5
11/08/2016

always stay at best western, but, this was the first stay at best western plus. GREAT STAY!! we had an accessible room because my elderly grandmother was with us. the room was huge. shower was easily accessible for her. beds were AMAZING! ! ! breakfast in the morning was great.! ! saved us $40 by not having to go to dennys ;-)

"This BW is the best I've stayed at!"

5
09/08/2016

The rooms are very spacious and had plenty of drawers/desk/comfortable sitting chair and ottoman. The decor was extremely updated,very modern and bedding very comfortable. The staff was very friendly and helpful. The morning breakfast had a good assortment of food. It was great to have a BW accept dogs, too, as most do not. I will definitely return to this hotel whenever I am near Gallup.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Although we are not pet friendly, we will allow pets at our discretion. Thank you and we're glad that you enjoyed your stay!

"Good and Clean Hotel"

4
03/08/2016

The receptionist was very accomodating. We liked our room and the colors of the hotel's interior is just perfect. Vibrant but not too bright. They offer free breakfast and is good so that we don't need to go far.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your great review!

"Looking for a good night's sleep"

5
02/08/2016

What a clean, comfy and welcoming place to rest for the night! The woman working the front desk was so helpful and welcoming giving advice on places to snag dinner. The beds were firm and so perfect for curling up. We had a great stay and enjoyed the breakfast down stairs. The gentleman tending to the breakfast area was a rock star and kept everything to clean and stocked up. This hotel is top notch and the staff does a great job making it the best.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We all try hard to make us one of the best!

"B/W GALLUP, NM"

4
02/08/2016

Personnel were very courteous and helpful. The room was what you would expect from a Best Western. Clean, nice decor and well planned. As with all chain operations of this sort there should be an inspector or head of maintenance that gives the rooms a thorough inspection on a regular basis. The toilet and sink faucet were loose from their mountings. We are regular customers of B/W and a rewards member.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for making us aware and we have repaired it immediately. We do inspect regularly and thank you for your review.

"Travel New Mexico"

4
31/07/2016

It was a very clean hotel and friendly staff. It is very helpful to have staff that can give good information. A great place to visit. Lots of friendly people in restaurants and the hotel. I would consider booking it again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We take great pride in being a go to hotel in Gallup, NM! Thank you!

"Very Clean"

4
30/07/2016

Great hotel in Gallup New Mexico, which has been recently updated and is very clean. The personnel are very friendly and pleasant and the breakfast was very nice. Would highly recommend a stay in this hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are so happy that you enjoyed our year old hotel!

"Clean and Comfy"

5
27/07/2016

Shane at the front desk was helpful, friendly, and pleasant. My room was spotless, quiet, and comfortable. Great lighting. The hotel is only two blocks from the Internet--far enough to eliminate all traffic noise but close enough to be convenient. There is a gas station on the corner and a Mexican food restaurant across the street. Free breakfast and free parking. Room includes fridge, microwave, coffee maker.

"a solid choice if you have to stay in gallup"

4
26/07/2016

The hotel looks like its either brand new or has recently been fully renovated. The lobby and breakfast area is very nice, clean and presentable, with different options offered for breakfast. The room we were assigned was very spacious, and clean and included a microwave and refrigerator. Whoever picked out the interior furnishing did a wonderful job as the colors were very nice with reds, greys and pops of color like yellow and blue. The furnishings in the room were a treat with the varied color palate. The area near the elevator on our floor needed a little love, with the wallpaper picking up a bit on the walls and near the call button. As long as they stay on top of things and maintain this hotel, it will stay a real treat.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your sterling review! We really enjoy being the gem of Gallup, NM!

"A nice place to rest....great staff"

4
23/07/2016

We stopped for one night here....the room was large and temperature control worked well. Slept well...complimentary breakfast was ok. The lady at the front desk placed my cold packs in the hotel freezer as our room's fridge did not have a freezer. Left the hotel and were on our way about 15 miles east when I remembered I had left my rings on the nightstand. Called and drove back.....my rings were waiting for me at reception. I was indeed grateful for the honest staff. We stayed July17.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We Thank your for your review! Thank you for complimenting my staff!

"Best place to stay in Gallup!"

5
23/07/2016

Gallup has not been my first choice for a place to stay the night, but this Best Western has certainly boosted the city's rating. The staff and facility could compete with many places best My compliments!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We thank for your review and complimenting my staff!

"Wonderfully comfortable room"

5
21/07/2016

This is my last stop on a solo road trip that has taken me a month...this room is by far the best in which I have stayed. The pillow top mattress is divine. The AC is on pointe, the bathroom is roomy and well appointed. I highly recommend this hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are happy to here that you enjoyed your stay! We thank you for your review!

"Clean Room with Awesome TV"

4
20/07/2016

I was very satisfied with the quality and cleanliness of the room. The television had an awesome picture quality with many, many channels. The only negatives I would point out is that when you enter the hotel from the parking lot side the stairway could have used a sweeping. The breakfast was also not as nice as described. There were only a few items to choose from.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We thank you so much for your great review!

"Hotel snob that approves of this place!"

5
18/07/2016

I'm a germaphobe and a cleanliness snob- I prefer staying at Hampton Inns or Marriotts and this place was better than even some of those places I've stayed. Super Clean (and I'm nit picky) , less than a year old, the breakfast was great; beds comfy, will stay here again!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
And you better believe that we will keep those high standards as long as I'm here! Thank you for your review!

"Quiet, pleasant"

4
15/07/2016

We were especially pleased that the windows opened and had screens for the lovely early morning, and the lighting was excellent. Pretty rooms, nice bathroom (except the shifting toilet seat and no bulb in the tub light). Breakfast was the standard pre-fab but at least we found fresh bananas.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are in the process of upgrading breakfast! Thank you for your eview!

"Wonderful hotel!"

5
10/07/2016

Super clean, large, comfortable and beautiful rooms--secure and quiet. Free wireless internet. Free breakfasts were very good with a variety of choices thanks to the attentive staff. Overall an excellent experience including the bill. I have paid much more elsewhere for much less. Definitely will stay here again when visiting family.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We hopefully have all of the ammenities that our guest require! Thank you!

"NTU Trip"

5
08/07/2016

Hotel very good and the staff very professional and friendly. The rooms were very clean, the TV was great, and the internet was very fast. The hotel is located in a very convenient location and is easy to get to and from relative to the interstate hiway.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! You're why we're here!

"Fantastic!!"

5
07/07/2016

My husband & I relocated and our Penske truck broke down on Thursday June 29th. We were exhausted & discouraged. We spoke to & were greeted by Laberta! One of the most pleasant & helpful people we had encountered on our entire trip! To top it all off the room was WONDERFUL! Bed was comfortable, bathroom great, shower perfect, very clean, lots of plug-ins for charging & easy access to them, breakfast delicious & hot, and hotel easy to get to. We wish we had had that room, and Laberta, during our entire trip from IL to AZ! Thank you, Kathy S.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are here for every traveler, no matter what the situation requires. Thank you and we're glad to be of service!

"Nice Stay"

5
07/07/2016

We stayed as we were passing through on our way home from Indiana. The Hotel was clean and all the staff was extremely nice and accommodating. We had previously stayed at a horrible Best Western in Indianapolis and was wary of staying at another. They did a much better job than their sister Hotel

"Happy"

5
06/07/2016

we were very tired from a long drive and we had a nice expereince at this hotel we also were impressed with the handicap facilties this hotel had to offer we didnt need them but alot of ppl do we had a great ecperience staying here and rested well ty

"Great sleep"

5
05/07/2016

The room was very nice and clean. The bed and pillows were comfortable and the surrounding noise was minimal. I was reluctant to stay in Gallup but this area was very nice and safe feeling. We were exhausted after driving all day and both slept extremely well.

"great room"

5
03/07/2016

The room was clean and the air conditioner was quiet. Beds were very comfortable. The breakfast was nice, scrambled eggs and sausage. The waffles were a little chewy and dry. The hotel is decorated nicely.

"Thrilled in NM"

5
03/07/2016

On our return drive from CO to CA we were a little hesitant to stay in Gallup, but were pleasantly surprised! The manager upgraded us to a suite, which kept that special vacation feeling going. He also recommended the historical El Rancho Hotel restaurant next door which was outstanding! Good food, great service and authentic atmosphere! We stay at Best Western Plus whenever available and this one in Gallup was one of the best. Friendly staff, good breakfast, clean and safe!

"Looks nice but sounds not so nice"

3
01/07/2016

I'll be brief. The hotel looks very nice. I stayed in a double queen suite which was spacious and nice. But they built this hotel cheaply in terms of sound insulation. This means you hear every step from upstairs, you hear every door close/slam, and hear your next door neighbors in their normal activities (talking at moderate volume, tv, closing drawers, etc...) If you're a light sleeper, go somewhere else. If you're a heavy sleeper, you'll love this place. So that's why I rated it average overall. Next time i'm in town I'll try other hotels before coming back to this one. Also note: the parking lot isn't very friendly for vehicles towing other vehicles. It has a quick incline to the raised lot meaning you'll bottom out your hitch or worse. Also, hotel backs up to a well worn neighborhood. Investigate on google maps and you'll see what I mean.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We appreciate your candor. We will continue to give our best efforts to accomodate our guests. Thank you for your review!

"New Hotel, Modern Decor, Pet friendly"

5
30/06/2016

The hotel is impressively clean. Staff very friendly and helpful. There is a 20.00 dollar fee for each pet. there was no areas of grass for dogs to relieve themselves except concrete and rocks. The complimentary breakfast was outstanding. The indoor pool area was clean but the pool itself was small, you could not do laps. The hot tub was nice and hot with powerful jets, but only fits about 4 people. The room was clean and comfortable and over all we had a great experience.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are not the most pet friendly hotel out there. We actually are pet-free, but have allowed a few pets for guests in dire staights. Thankyou for your review!

"New Hotel with Horrible Customer Service"

2
27/06/2016

I booked through Priceline Express Deals. And got a terrific deal! The Express Deal allowed me to pick my room type. All rooms were priced great but priced differently based on the room type. I picked a suite - the most expensive option available, even though it was still a terrific deal. First - pros - hotel looks brand new and breakfast was amazing. From what a couple came down and said, the suites are terrific. BUT I wouldn't personally know what the suite looked like even though I paid for one. I was put into a two queen room. After looking at the room, I went back to the front desk and asked why I was in a regular room. The front desk told me that was what I booked. So I showed him my confirmation that showed "2 queen suite". The gentleman working the front desk told me that there were different types of suites, some only included a sofa bed in addition to the 2 queens. I replied that my room didn't have a sofa bed. So the front desk gentleman told me that the rate I paid was not enough for a suite and that it really wasn't even enough for their basic room. He blamed Priceline and told me to call them to figure it out but my rate would not get me a suite. He then told me that NO Best Western Plus would charge that little for a room. I showed him my other hotel confirmations for rest of our vacation that were all at Best Western Plus' and had rates LESS than what we were paying at this hotel (this hotel was the most expensive during our week long - half-cross country road trip). So because I got a good deal, booked and prepaid MONTHS in advance, I did not get the room I paid for (the regular rooms were LESS than what I paid on the Express Deal for the suite). I left with an extremely sour taste because of the complete lack of customer service even though the hotel was beautiful. Bottom line, unless you're paying 100% full price for their suite, don't count on one, even if they are giving you the deal through Priceline.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We unfortunately were overbooked and apologize for the misunderstanding. We have a real problem with guests extending their stays. I would have gladly called priceline for an explanation. Thank you for your review.

"Best Western Gallup , New Mexico"

5
23/06/2016

This is a nearly new facility and it shows with nice modern decor and spacious breakfast area. The staff were excellent. I also really liked the grocery cart type luggage carts. Wonderful to use. We wondered about the quietness factor but that was a non-issue as we heard no exterior noises. Highly recommend this facility. del chausse

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The review that you gave was direct and to the point and we resemble that remark! Thank you for your review!

"Nice room, but a few other issues."

3
22/06/2016

Okay, if I was just reviewing the room, it would probably be 4 or 4.5 stars. The room was clean and comfortable. The bathroom was fairly nice for this type of hotel. The breakfast was more than adequate. However, there were some other issues that cause me to reduce the rating. First, this hotel has some spotlights mounted on the outside the building, pointed up to highlight the building. Unfortunately, one of these spotlights was mounted right outside, below our window (Room 311), pointing directly at our window. This caused a crazy glow in our room all night, even with the blackout curtains closed (for those of you familiar with the Kenny Rogers Roasters episode of Seinfeld...........yeah, it was like that!). Second, we were headed out right after sunset, and happened to glance out the 3rd floor stairwell window into the parking lot. We witnessed what suspiciously looked like a drug transaction take place right next to our parked car. Third, the ice machine on our floor didn't work. Fourth, the residents of Gallup seem to be very fond of their hot-rods, with the sounds of revving engines echoing through the streets of Gallup until the wee hours. And, fifth, those horrible little, square Best Western bed pillows. I hate those.........give me full size pillows. Anyway, YMMV. Nice room, but some issues.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
You have our humble apologies for youe experience. Thank you for your candid review.

"Route 66 Pit Stop"

5
22/06/2016

This hotel offers a comfortable place to stay after traveling east across Arizona. It is on Route 66 right next to an historic hotel. The hotel is brightly decorated, has comfortable beds, and a decent hot breakfast. We were completely satisfied with our one night stay.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review.

"Great value - very comfy beds!"

5
19/06/2016

For the price, this hotel was an excellent value. Breakfast was included, and I believe it was served until 10AM, the latest of all the hotels we stayed at during our 10-day southwestern vacation. My husband and I are lazy so it was nice to not have to be up so early for breakfast. The room that we had was large and had all expected amenities for a Best Western. Bathroom was spacious. The best part was the bed - easily the most comfortable bed we slept on during our trip. We stayed one night here - it was a good place to rest one's head during a road trip. Definitely recommend.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your sterling review! We appreciate that you let us know of your enjoyable stay! We can only hope to get better as we are in the process of upgraded breakfast!

"Horrible desk clerk, messed up reservation"

3
15/06/2016

When I arrived with my daughter and grandchildren after a long day of traveling, I was really looking forward to a good night's sleep. We had booked a suite, because everyone sleeps better when the children are in a separate room. The girl who was at the desk when we arrived was friendly, but didn't mention that they had changed the type of room they were giving me, and charged me the amount that I had agreed to pay for the suite. When I got to the room the first time, the key didn't work, so I had to go back down to get it redone. The second time, imagine my surprise when I opened the door to a regular room. I went back down and a different clerk was at the desk. When I told her the problem she told me that there were no other rooms and that they had overbooked. She didn't see any problem with the fact that I had paid for a suite--which I had reserved over a month before--and just got a regular room. She kept telling me that it wasn't her fault; she didn't do it. I told her that I didn't care whose fault it was, I either wanted the room I had paid for or some money back. She told me that she would call the manager, and I began unloading the car. She said that she was unable to reach the manager, so I told her that I would talk to someone in the morning, and we went to bed. Surprise number two was when the phone rang at 1:00 a.m. It was the desk clerk saying that they would refund part of my money. (In the end I still paid more than I have seen the room listed for on various websites.) The saddest thing is, this was a nice hotel for the price. It was clean. The beds were comfortable. The breakfast was decent, and the guy working the breakfast may have been one of the hardest working, most friendly breakfast attendants I have ever seen. This could have been a five-star stay, except for the horrible experience checking in, the middle-of-the-night phone call, and the messed up room situation.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are very disappointed with your experience. Although we think this was an anomaly, we would be willing to do what ever you decide to make it up to you. We can offer you free accomodations on your next journey. The situation has been dealt with, the staff retrained, and we hope that this never happens again. Again, my utmost apology. Please contact the manager at your leisure. Thank you for your review!

"Very Poor Service"

2
15/06/2016

When we arrived at this hotel after a very long day of driving, we found out that they were overbooked and had given away the suite we had reserved weeks in advance. The woman at the front desk basically told us it wasn't her fault and she refused to acknowledge that the situation was in any way her problem. We--three adults and three children--were moved to a regular double queen room, which was inadequate for our needs. The touchless door lock and key system was not working properly, and we had to have our keys reprogrammed three times before we could get everyone in to the room. Then, the same woman at the front desk called our room phone at ONE IN THE MORNING (that's 1:00 AM, just to emphasize) to let us know we'd receive a $30 discount off of what we'd paid originally. After six hours in the car and finally getting three kids under age four to sleep, you can imagine how much we appreciated being awakened in that way. We came away deeply unimpressed by the service offered at this otherwise fairly decent hotel, and we will absolutely not be back.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We have recently partnered with a new online travel agency and that may have been the problem. The clerks should have told you that the key system is not touchless, but the card has to make physical contact with the lock. Regardless, we apologize for your experience. There were some key mistakes made and we will be retraining everyone. We do appreciate that you needed the rest and relaxation that you were not afforded. We certainly would like another opportunity for heroic hospitality! We would like to speak you by calling the manager. Thank you for your review!

"Great For Us"

5
15/06/2016

Very nice clean place. Big room and a very new or newly renovated hotel. Two problems: 1) A/C in our room did not work so we had to move to another room. Just a bother, but well handled and no big deal. 2) A false fire alarm went off some time in the middle of the night. That was a bother. Other than these two incidents, we liked our stay. Sorry, but I can't remember the breakfast offerings.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review and your patience!

"Rude front desk"

2
13/06/2016

My father stayed the night of the June 10 .... When he and my mom checked in the girl at the front desk was nice and friendly she explained that because they had a full house they had no clean rooms but still offered to check my dad in and said him and the rest of the family could wait in the lobby while she asked housekeeping to start cleaning our room first which was nice of her to do and we appreciated that housekeeping took the time to do that for us so a BiG THANK YOU for that .... Later on in the evening my dad asked for extra towels and was immediately asked how many people were in the room ( 4 adults 1child) when he received the towels my dad asked him why he was asked how many people and the young man who brought us towels told him because he knew that there were more people in the room then paid for my dad then explained that he was from outta town and some family came to visit ...After he left every time me or anyone else left the room the young man was outside the room Orin the stairway when we used the pool it felt as though he was just watching our family we have never experienced this ever at any other best Western we weren't aware that no visitrrs were allowed ...the next morning we went to breakfast and my dad talked to the lady in the front and she just seemed to ignore him even after my dad had told her he fell in the tub he didn't know there was a bath mat in the RR due to my father being eldery disabled an bad vision we were just told it's not our responsibility ?? So as we were checking out my dad talked with the nice young lady in the front I can't remember her name but she apologized and expressed more concern then anyone else we spoke to the fixed everything and even compisated my dad for all the trouble he experienced an we experienced ...I suggest you get more reading for the rest of your front desk they obviously should not be in the hospitality business ....Who worries more about the breakfast then a guest I was so upset ... Nice Motel but Hospitality is not as great as the reviews say we won't be staying here again .....

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are upset about your experience. You have our utmost apology. We have investigated and have put the person on notice that this unacceptable. If you would allow me, please if you do decide to return, your stay will be on the house. We do not condone this type of behavior. Please contact the GM at ther hotel for further explanation. He has made an attempt to call, but received no answer.

"Diamond in the ruff"

5
13/06/2016

Hotel is great. The access to the highway is great. The staff is great! We were given vouchers for drinks at a local restaurant and enrolled in a benefit program that saved us money. The side of town is a little ruff, but hey...it is what it is. We will return if we should ever drive that way again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We thank you for your review!

"Brand new and well run."

5
12/06/2016

We took a shot in the dark and it really paid off. This inn is newer and very well maintained. Very clean and comfortable. Extremely friendly staff. We can't comment on the breakfast as we carry our own fixings, but I'm sure, based on everything else, it was more than adequate. The price was right and you won't be disappointed.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you so much for your excellent review! We take pride in our facility as we come upon a year and hope to continue to provided heroic hospitality!

"Geat experience."

5
02/06/2016

This hotel was chosen by others in our group for our extended journey. Having never even heard of the PLUS style, we knew nothing of them. Pleasantly surprised. But now the bar has been set as to what to expect from a PLUS. We would highly recommend this hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for helping others be more aware of the PLUS! We welcome you back for another stay!

"Really nice, new BW"

4
02/06/2016

This is a really nice BW, wee we're greeted by Rory the general manager, what a great personality. You felt welcomed the moment you walked in. Wow! I love the decor, the bed was great, heck everything was great. It's new what would you expect, right? Wee travel to New Mexico a lot so wee will return. The breakfast was good, the breakfast area was different with these high back chair, kind of cool.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We want you weary travelers to enjoy your visits with us every time! We will be here foe you on the way back!

"Modern Oasis"

5
01/06/2016

We stumbled across this welcome spot after considering stays at other, perhaps more historic venues. The room was large, immaculate, quiet, and affordable, with an excellent bed and silent fridge!! A really wonderful respite after a day of driving. We slept well, recharged, used the very clean workout room, and had an (included) breakfast. Sometimes just having room to relax, breathe and clean up is exactly what is needed most, and this Best Western provided that very well.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you so much for your stellar review!

"Great for one night stays! "

4
30/05/2016

Brand new hotel located close to major routes. Very convenient location in an otherwise forgettable town. We had a very roomy one bedroom King suite with tons of room. Very clean - we wondered if we were the first guests to stay in our room! Comfortable bed, DirectTV with a good selection of channels. Would have given it five stars except for the shower which had either freezing or scalding water and absolutely NO PRESSURE and the free breakfast, which was subpar. Friendly, fast check in and out.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We will take every step to remedy the issue you mentioned!

"Quiet on the Outskirts"

4
30/05/2016

We picked this Best Western since we wanted to do our laundry on premises. It is behind the "famous El Rancho hotel" in Gallup, close to Rte 66. We were pleased with the room's decor, the excellent bed and quiet night's sleep. ..and the laundry was immediately available. Good staff and attentive breakfast attendant.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are appreciative of your comments! We really believe in our little "oasis" in the desert!

"On our way home"

5
24/05/2016

Very nice Best Western property. Two queen beds that were very comfortable at a reasonable cost. Room was large and spacious. Room was on 4th floor and super quiet. Internet was fast and consistent. Shower super nice with good water pressure. Plenty of restaurants close by. Free hot breakfast with scrambled eggs and choice of link or patty sausages. People at front desk were as friendly and helpful as anywhere we have stayed. Didn't use pool or hot tub, but they looked nice.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We will put the effort and time in to grow to number one status!

"Great Place to Stay in Gallup"

4
24/05/2016

We stayed here one night while on a road trip through New Mexico. The accommodations were very nice. The front desk staff was helpful as were other members of the staff. The on site laundry was a big plus while in the middle of a road trip. The room was large and well appointed. The breakfast was generous and tasty. Although we did not use them, the site has a fitness center and indoor pool. We would stay here again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We hope to be even better next time!

"Mine"

5
23/05/2016

A great place with fantastic, helpful people. I would and will stay here if I travel that way again. Set away from the highway, it may be a bit hard to find but it is well worth hunting for if you are looking for hospitality and a clean room.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We strive to be exactly as you stated!

"Gallup, NM"

5
23/05/2016

I think the hotel was clean and comfortable. The hotel front desk gals were amazing. My mother is handicap and they did their best to get us a room close to the elevator. Couldn't ask for better service.

"great"

5
22/05/2016

excellent property and staff and only 10 months old ! lots of lcl restaurants. excellent pool ,hot tub and fitness room and as many characters as I need to get this posted ! which obviously is not enough yet!1

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We appreciate your comments!

"GREAT NIGHTS REST"

5
21/05/2016

This is a fairly new BW with all the bells and whistles. The breakfast was plentiful and filling. The decor of this BW from the outside to the rooms are up to date and modern. The check in process and check out process was a great experience. No problems after a long days drive.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We too enjoy it when it all works out! Thank you for sharing your experience with us!

"Excellent"

5
20/05/2016

Everything about this place was good. Service, beds, etc.... This hotel is a new facility and priced very good. It is located directly behind the historical El Rancho hotel. Breakfast was offered both hot and cold selections.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We appreciate your review! We believe that an upgrade to our breakfast will put us over the top! Thank you!

"Queen's Palace"

5
13/05/2016

This hotel was awsome! excellent staff , clean Hotel decorated with the best! good water pressure. Hot tub was hot and jets strong enough for a message. The Hotel is set up like spa in the middle of a dessert. Hot breakfast and more. flat screen tv you name it. This is the one people.

"Great place to stay in Gallup, New Mexico"

4
11/05/2016

Good price with AARP or AAA discount. I have always found Best Western hotels to be a step above similar quality hotels. The room was very clean and did not look worn. The breakfast was good but not as good as other BW hotels I've stayed at. I would definitely recommend this hotel to anyone staying in Gallup NM.

"A++ rating"

5
08/05/2016

This is a brand new hotel with updated decor and furnishings. Very convenient having the entire bathroom separated by a door. Hotel is close to all amenities. We are Best Western Loyalty members and would definitely stay here again during our cross country road trip. It is the best Best Western in which we have ever stayed. Price for the night was under $100.

"First Impressions"

5
05/05/2016

Vanessa, The Chief-Check-in, employees set the tone with her great salutation and Native smile, Vanessa professionalism made a weary, exhausted traveler feel right at home and sincerely welcomed. Thanks.

"Great Trendy Hotel"

5
04/05/2016

Mom & I were travelling in our move back to AZ and we had to book this hotel at the last minute. The staff were exceptional in providing our needs. The room was awesome and the most comfortable beds. This hotel has a very modern and trendy decor, the breakfast area is cool with a section of high back chairs which make it feel very European like you're in a club or bistro. It's right off the freeway tucked away in a private residential area one block from freeway, but close to restaurants, etc.

"Great value and everything is nice and new"

5
04/05/2016

We had a great overnight stay at the Best Western in Gallup. Everything was new, it was a great value with breakfast included. Pool and laundry were available but we didn't have enough time for everything in one evening. The Best Western is located directly behind the historic El Rancho hotel that sits on Route 66 and you can walk there to have a few drinks or to enjoy the history. For dining it's not the best location unless you want to eat at a fast food restaurant. We had to drive to the next exit on the highway to get to the area with the majority of restaurants and stores. Our stay was very pleasant, the room was very spacious, clean and practical. Bed was very comfortable with a firm mattress. Breakfast selection was great with scrambled eggs, sausage and a variety of fruits, cereals, baked goods, yogurt etc. We were even weighted on by a nice lady who made sure we had everything we needed. Even though the hotel is located pretty much directly next to a street, we had a very nice and quiet stay. Would definitely stay here again and can really recommend. Great value!

"good service"

5
04/05/2016

I appreciate the clean and rooms and the good customer service. Everyone is nice; pool is clean; food at breakfast has great presentation; food is good; staff is welcoming; staff is professional; they are accomodating and nice; they have nice uniforms and rooms are comfortable.

"Wow! Best Western, you have a winner"

5
03/05/2016

I knew this was a new property and expected some glitches, but everything was wonderful. The staff is a bunch of well trained folks that are very pleasant and helpful. The rooms are wonderful and well taken care of. The place is quiet at night and I had a great night's sleep.

"New hotel with great staff and rooms"

5
01/05/2016

I was so impressed with the service I received in every business that I visit in Gallup, and the hotel was no exception! The hotel is very pretty, and the beds were super comfortable. The rooms are a good size, too. I liked the fact that the breakfast room was a good size, too. I love that they have carts for you to use, when unloading your car. The carts were right by the door. There were also a lot of useful maps and brochures available for nearby attractions.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We certainly appreciate your kind words! Our goal is to help every guest have the pleasant experience that you had! Thank you!

"Beautiful Best Western - Everything like new!"

5
30/04/2016

We were traveling cross country, mostly staying in Best Westerns because the brand is reliable and they offer several amenities which always include a breakfast with multiple choices. This hotel was the best Best Western we have ever stayed in. Our room was spacious, nicely decorated and immaculate. The lobby, workout facility and swimming pool were all above what we expected. If traveling through Gallup again, I would definitely stay there without hesitation.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Wow!, what a kind review that you gave us! We really are motivated when all of our hard work is rewarded! Thank you for being a great guest!

"Keep up the great work"

5
30/04/2016

This the fifth time we go since his opening and it is still very cleaned , well maintained, and the staff is well mannered and trained. Definitely my compliments to the managers , the staff, and CONGRATULATIONS to the owners. See you to morrow!!!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you kind sir! I think that we enjoy you as much as you enjoy us! We will always appreciate your kind words! See you soon!

"Best place to stay in Gallup!"

5
30/04/2016

Very clean and safe and comfortable! The staff is extraordinary and always makes the extra effort to help with your visit! The staff is very knowledgeable about local attractions and will recommend where to eat and what's good on the menu!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We all hope to see you again soon! Thank you for your review!

"Wonderful Surprise"

5
25/04/2016

Great staff; lovely hotel; GREAT VALUE for the money; directly across the street from the famous Route 66 El Rancho Hotel. Loved having the Jacuzzi all to ourselves. Wonderful accommodations!! Very enjoyable!!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Adequate hotel near I 40"

3
23/04/2016

Our visit was fine. This was in the city of Gallup and it seemed like a depressed area. The staff was courteous and the breakfast was standard. The room was clean and quiet. I couldn't get over the odd chairs in the lobby. They looked like they came from an Austin Powers movie. The breakfast and price were reasonable but hopefully they will update the lobby decor.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Great place to stay."

5
23/04/2016

Very nice hotel, very friendly staff. Good value. On Route 66 and close to local places. Room was very clean and neat. Good breakfast. Not to many restaurants open on Sunday that are in walking distance so plan on driving a little to the other part on town by the highway.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"EXCELLENT HOTEL"

5
22/04/2016

"Best" Best Western I have ever stayed. I give them 5 stars... Clean rooms, excellent food and great service from every employee.very friendly hotel... I would definitely stay with them in the future.. Thank you Best western @ Gallup,NM

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank so much for your review!

"Comfortable Night's Sleep"

5
22/04/2016

Vanessa checked us in during our late arrival. She was friendly and helpful, explaining the location of our room, times of breakfast and parking. This hotel is clean and has secure parking. It is a block off historic Route 66. We enjoyed our comfortable and clean room. Breakfast was good with a wide selection. All of the staff we spoke to were friendly.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are happy to learn that all of our hard work is paying off! We expect you to stop by if you pass this way again!

"Wow, didn't expect this!"

5
20/04/2016

Although the location isn't prime, the hotel was great. The restoration is first rate and the staff was very helpful. The lobby/breakfast area was very nicely decorated and breakfast offerings were above average. The room was spacious and all around comfortable. Great experience.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for enjoying our less than a year old hotel! We have worked hard to make the guest experience top of the line! Thanks again for your review!

"Outstanding"

5
13/04/2016

We stayed here for two nights instead of one. The pool and hot tub were perfect. Rory, the general manager was very personable and offered tips on local shopping and restaurants. The staff was very attentive. The bed was very comfortable.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We enjoy good guests like yourself as much as you enjoyed your stay! Thank you for letting us know!

"Brand new, clean and very nice"

4
13/04/2016

We stayed here overnight on a road trip to see some of the Southwest. It got dark and we wanted to make an early morning start up to Chaco Canyon the next day, so we quickly pricelined a hotel. What a lucky find! right off route 66, the place is brand new. the bathroom is large, nice for road weary people to shower and refresh. The beds are very comfy. There was a larger group of young people staying in the hotel also, but the soundproofing must have been good, we didn't hear them. We were looking for a hotel with a hot tub and tv, but the beds were so comfortable that we fell asleep right away! After a great night's sleep we got up early and enjoyed the hotel's breakfast before continuing on our way. This place is adjacent to the historical El Rancho motel, a spectacular local place, what a beautiful lobby! Enjoy dinner and a drink and only a short walk back to your hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are supremely positioned in Gallup with our location! We hope that you will return and tell others!

"Brand new"

5
11/04/2016

This place is brand new and feels it! Spotless. Friendly staff. The parking lot fills up pretty fast. Located right off the highway ramp. A wonderful place to eat right across the street. Excellent wi-fi.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are pleased that our staff took good care of you! We can hope that you will spread the word! Thank you so much!

"Over night stay"

5
05/04/2016

This was just a stop over while traveling to Phoenix. The rooms were very clean and comfortable. Front desk was very helpful. Husband fell ill and they told me of a clinic about a mile away. Breakfast was fine but would prefer biscuits and gravy like the last Best Western we stayed in.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We were happy to assist your family! We will upgrade the breakfast soon!

"Impeccable"

5
03/04/2016

This is a brand-new property and it showed during my two-night stay. The rooms were solid, there were outlets everywhere, the staff was friendly and everything worked as it should. I would definitely stay here again if I were to return to the area.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We have worked hard to meet Best Western and our guests standards! Thank you!

"nice stay"

4
03/04/2016

Very large room. Internet worked well. Comfortable bed for good night sleep. Facilities were up to date. Checkin and out was a breeze.The front desk called shortly after arriving to the room to make sure everythingwas in order. The overall experience was great for a weary traveler.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are striving everyday to be the best in Gallup, NM!

"Fresh lobby, helpful staff, and service animal friendly"

5
02/04/2016

Dragging myself and my wife across the country, and needing a place to hang our hats for a few hours shuteye before hitting the road again, the Gallup Best Western was just the ticket. Where the other hotel staff along old Route 66 were either curt, or dismissive, or (and I am not exaggerating) quite literally asleep on the job, walking into the Best Western was entirely different. Laberta (the night auditor on duty upon our arrival) was open, friendly, helpful, professional, and as nice as could be. She was busy getting the breakfast area ready for the meal that would be served in a couple of hours, but immediately greeted me and said she'd be right there. In just a few minutes, she had checked me in, made me feel very welcome, and my wife and I were on our way to catch a few hours of shuteye. Just goes to show you that sometimes, it's the employees that make all the difference. Thank you,Laberta and Best Western!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We have an outstanding staff that is always ready to serve our guests! Thank you recognizing our senior staff member with the most tenure!

"Clean and Modern"

5
31/03/2016

new Best Western....includes pool, workout room, whirlpool and beautifully decorated breakfast area. The decor and carpeting are beautifully blended with New Mexican colors. the room totally new and modern with comfortable bedding, large screen tv and coffe makerer. Convenient to downtown or to the university of Albuquerque. No restaurants to walk to that I could see. We came in at night. breakfast bar free

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are close to several other restaurants and would like to show you around on your next journey to Gallup, NM. The decor is award winning and our plan is to continue showcasing our hotel! Welcome to turquoise country!

"Great stay, recommend to anyone"

4
31/03/2016

Hotel staff was friendly, welcoming and helpful. Hotel was clean and rooms were cozy and comfortable. Hotel is new, only about 8 months old, hope it continues to be this great months or years from now.

"Nice stay!"

4
23/03/2016

We stayed in the two queen suite. It was plenty big enough for our family of four! This hotel seems very new and had all the kitchen amenities in our room. Very clean and comfortable beds. The pool was heated and big enough for us and our two little ones. The hot tub was great. Staff was extremely friendly and accomadating. Only issue we had: I booked through a third party and upon arrival was told all of their suites were occupied already and we were going to be in a 2 bdrm. Room (not a suite). I paid for a suite through the third party so I was a bit annoyed by this. Somehow, someway, the front desk guy found a suite for us. I was happy :) Then, when passing through this town again, I called to check on suite availability because online it said they were available, I was told again they were all occupied. Or, I could pay $40 more for a suite they had again miraculously found. I was confused by this. Make sure you get the room you want when booking! The suites are awesome!!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are happy that you enjoyed your stay! We normally upgrade at no charge. I not sure what happened, but come back and we will make it up to you!

"Perfect Place for a tired family"

5
21/03/2016

I traveled cross country with my two young sons from the Midwest going to Arizona. I couldn't drive one more minute. I pulled up to this hotel with tired children and was met at the front desk by Shane. He helped me check in, was pleasant, and within minutes I was standing in one of the nicest hotel rooms I had seen in a long time. The breakfast was filling and the breakfast attendant was kind and attentive. Please leave him a tip. He manages up to 40 or more people at a time. His food was hot and well prepared. On our return trip, we stopped at this hotel a second time. Again, we were happy with the quality of the hotel room. The beds are fabulous. The pool is warm and clean. The hallways are spotless. Really nice hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We appreciate the recognition of our hard work!

"Passing Through"

4
21/03/2016

The room was great. The breakfast was great. I was glad there were eggs, fruit, juice and yogurt, not just breads and cereal. My only complaints would be the door slamming & minor housekeeping issues in the bathroom. If you're not careful the door slams shut and it can be heard throughout the whole floor. The usable parts of the bathroom were clean, but there was some weird splatters on the wall under the sink area and a used green towel left on the counter. Overall my stay was good.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We will try harder not to make the mistakes that you mentioned. We are pleased that you brought this to our attention. We will get better! Thank you!

"Very nice stay"

5
20/03/2016

This is what a BW Plus should always be about - providing a clean, comfortable, reasonably priced room, with helpful, friendly staff. In this case, the rooms have apparently been remodeled somewhat recently, and were certainly roomy. Vanessa, the employee who checked us in, deserves kudos for friendliness, for providing a good restaurant reco, as well as suggesting several shops where we might find locally-made jewelry. Breakfast was decent and nicely maintained.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are a new facility with terrific decor! We expect our guests to rest well, eat well, and enjoy our location! Thank you for stopping by our hotel!

"Perfect Hotel"

5
20/03/2016

This really was the perfect hotel for our stop. The entire hotel was clean and the staff was amazing. I would recommend this hotel to anyone. Even the bed was perfect...and that is NEVER the case for me and my horrible back problems.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We feature a pillow top mattress second to none! We are thankful that you could take the time out and rest! Thank you for your kind words!

"Impressed"

5
18/03/2016

Passing thru on spring break road trip we needed to stop and sleep. We were very impressed w/ the friendly staff, nicely decorated rooms and lobby. It was very clean and comfortable. I would definitely recommend it to everyone I know.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We thank for your review and are happy to assist you in your journey!

"Great new hotel in great location"

5
18/03/2016

The BW in Gallup is brand new and the staff here was great. They were very attentive to all my needs and kept a very clean facility. I was staying there for business and rented the hotel meeting room. Other hotels in town were unwilling to work with me on a rental space because my event brought many non hotel guests to the facility. But the manager Rory was more than happy to help. The meeting facilities were top notch and convenient to the front desk and breakfast/lounge area. Perfect set up. My room was also excellent. I had a full kitchen, separate bedroom, and overall a very comfortable room. The hot tub was also a nice touch after a long day of meetings. Next time I go to Gallup, for any reason, this will be the only hotel I consider. Oh, and one other bonus, the hotel was within walking distance of several restaurants and a grocery store (great if the have a suite room with a kitchen)

"Wonderful new proprrty"

5
16/03/2016

This is a new hotel for Gallup. It's convenient for travelers located just off I-40 and easy to find, it's close to downtown and restaurants. It's located right behind the old El Rancho motel on Aztec Street. The hotel features a full breakfast in the lobby every morning.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are glad that you enjoyed your stay!

"Great travel experience"

5
16/03/2016

Great time. We were pleasantly surprised with fine motel this is. It's fairly new. It's A BW Plus, meaning it's a cut above the regular BW. We would certainly mention this location to friends and family.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for discovering our diamond in the rough! We appreciate your comments and thank you for your review! We will treat your friends like family!

"Nice Place in Gallup"

4
15/03/2016

I stayed in the hotel for a couple of nights for a buddy's wedding. I have never stayed in Gallup before. It is a small western town on the high desert plains of New Mexico. The hotel is new and the rooms well equipped and comfortable. The breakfast was great, scrambled eggs and sausage along with Belgian Waffles and the normal cold offerings. The Indoor pool and spa were also nice and the fitness room was pretty well equipped. We would stay here again the next time we are in town to visit my buddy.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you so much for your review! We are thrilled that you enjoyed stay! We expect you to spread the word! Thanks again!

"best wester gallup new mexico"

5
15/03/2016

The hotel is very new, décor appropriate with southwest theme. The staff very welcoming, the bed very comfortable, so much so we wanted to look to see the brand! Glad to be able to stay in yet another great Best Western Plus hotel. Have not been disappointed yet!

"Best Western PLUS"

3
15/03/2016

Room was nice and comfortable, had some issue with cleanliness . I rated the BW as average because of my breakfast experience. Breakfast was a disappointment. At all other 5 BW we stayed in the coffee was always great never burnt. The eggs are not runny or soupy. The server was not as attentive to the guests. He may have been new or not trained well enough.

"Pleasantly surprised "

4
14/03/2016

Nice clean new room. Good variety breakfast. Staff is friendly. Check-in and out was easy. Will gladly stay again. The bed was comfy. I love the color scheme of the hotel. I do not usually stay in a Best Western. Added to my list of places to stay.

"Gallup Night"

5
14/03/2016

beautiful decor and everything updated. nice front desk manners and helpfulness. King/kitchen had a strange shower; other than that, a nice hotel. Pet friendly but on the 2nd floor. Could use a "pet" trash can outside. Good coffee and breakfast eggs .

"Nice new Hotel, but check your receipt! "

3
13/03/2016

We stayed here in our way through Gallup. The hotel is brand new, the room was very nice and the hot breakfast was good, but the hotel practices seem a little shady. It started when I was checking in. I booked through Hotels.com and the front desk employee said they didn't have my reservation, that their fax was down, but she begrudgenly booked me direct for the same rate. She said the type of room I booked wasn't available, but gave me a key to check out the room they had available. I didn't want to argue about the extra $10 I paid for the upgraded room that I wasn't getting because I was tired and the room was very nice so we moved forward, even though the process seemed off. In the morning I checked out and normally I don't ask for a receipt, but I had a feeling I should. I am very glad I did because there was an extra $20 charge on my card! When I asked the front desk representative about the charge she said the night clerk didn't charge me right so she "fixed it". What kind of place charges a customer a second time without notifying them first? I explained the situation and showed my confirmation from hotels.com and she fixed it back, but I wonder how many other times customers have had charges added to their bill without them realizing it. If it wasn't for the shadiness I would have given this place 5 stars.

"Brand New"

5
09/03/2016

If in Gallup NM, this is the place to stay. Everything is top notch with friendly and helpful staff. Location is close to the central business district. Rooms are larger than normal and the windows can be opened to let in fresh air.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We appreciate your kind words! Thank you for your review! We are glad that you enjoyed it!

"Bad service and train noise!"

2
06/03/2016

We stayed here on our way to Colorado. The location is hidden and it took us a second to find it. The front desk person was rude and it seemed like we were an inconvenience to her. If you decide to stay here, ask for a room facing the back of the hotel. The train noise was horrible! It felt like we were sleeping at a train station! We will not be staying here again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We certainly apologize for your experience. The train noise exists in Gallup, NM everywhere. We are a railroad town. We have not had this issue because of our location. We are not at a crossing. All that said, that has nothing to do with being treated rudely. We would like for another opportunity, if you pass this way again. Please call the hotel for a further explanation. Ask for Rory. Thank you for your review!

"I-40 Traveling"

5
05/03/2016

We stayed here with a family group traveling back home to OKC area on I-40. This was a great choice. Some of the nicest and most helpful staff you could have taking care of you on a long trip home. Due to choppy cell service coming out of Sedona, AZ, I wasn't sure if our hotel stay here was booked through an outside booking service. I called here and the manager called the place for me and made sure I wasn't booked twice. So nice and above and beyond what they had to do! Our family recommends this hotel for sure! Great breakfast and clean place.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! Our goal is to have every guest feel the way you do! We look forward to your next trip to Gallup, NM!

"Best Service around"

5
03/03/2016

I was looking for a hotel online as I drove into Gallup around 8pm. They had a the the best rating of the hotels in the area. They lived up to that rating, Nice staff, clean and well stocked rooms, comfortable beds. Great Place to Stay!!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your great review! We plan to continue our position in the top tier of Gallup, NM hotels! Come back and see our place and all of the wonderful, fresh, brand new Gallup, NM hotels!

"AWESOME"

5
01/03/2016

staff very friendly, I notice they all work as a team, helpful, they made sure that they went over your receipt. Rooms very neat, clean and spotless. The pool and spa was very clean, towels were neatly rolled and easy to find.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We appreciate that you noticed our hard work! We trust that you'll stop by if you pass his way again!

"Rating & Ammenities"

3
01/03/2016

Neat, clean , I would give it a 3+ star, easy on/off freeway access. Nice breakfast with attentive servicing. Older but kept up nice. Matched the online prices when booked directly with the hotel. Had Military and other discounts.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are glad that you enjoyed our less than year old property! We hope that you would come back and see us one day! Thank you for your review!

"Great Stay"

5
26/02/2016

Excellent hotel. Rooms are clean and comfortable as is the hotel in general. Pool had a bit too much chlorine but that was an anomaly I'm sure. The staff was exceptional and very friendly. Breakfast was what you expect from a hotel continental breakfast. It was well stocked and clean. Overall great stay, I will return on my next trip to Gallup, NM.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We will check our pool procedures again. The full breakfast is due for an upgrade in April! Thank you for your review! See you soon!

"Highly recommended"

5
22/02/2016

Aside from the breakfast which was standard hi-cal stuff, the rooms, service, gym and location were perfect. Very quiet as it's off the main road by a block. Gallup is not a very large town but do eat at Earl's and check out the many vendors of jewelry and great food.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Best Western is in the process of upgrading the breakfast with healthier choices. Thank you for your concerns. We are superbly positioned in Gallup, NM, Exit 22!

"A New Winner"

5
21/02/2016

This months old PLUS impresses in service, room size, comfort, and staff efficiency and attentiveness. Judging by parking lot this new site has fans! In the few months of being open the word has spread that this BW is outstanding. And it is! Breakfast was plentiful and varied. All staff were welcoming and helpful. I will think of this BW as where I will stay when in Gallup. Definitely a "step up" when one is traveling thru or just visiting. Check it out!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your amazing review! We will strive to keep up the good work! We look forward to your return!

"Beautiful"

5
20/02/2016

We stayed here what a great hotel. The decor is beautiful we had a Jr suite. They have the overhead lights, they have wonderful beds, the color scheme is beautiful, they had so many channels unlike other hotels. The front desk help is great.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for sharing your thoughts with us! We hope we talked you into coming back around! See ya soon!

"New and Off The Highway"

5
20/02/2016

This property is only about six months old. There are no signs on I-40 yet and so it is mostly people finding them through booking sites. After 2 nights of staying in hotels along I-40, I asked for a quiet location. We were so pleased that our request was met with courtesy and quick service to make the change. Everything was great including the very complete breakfast.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are all every happy that you discovered our hideaway! The advertising is in the works! Remember, breakfast is going to be upgraded in the near future. Thank you!

"Outstanding customer service"

5
07/02/2016

If you are looking for a place to stay that has great customer service and is a very good value, this is where you want to stay. The hotel itself is really beautiful too, which doesn't hurt. The staff is very professional and yet very personable. This is definitely where I will stay when returning to Gallup, NM.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank You! We will continue to strive for perfection, knowing that giving our all is what's most important for our guests like you! We're waiting for your return!

"Attentive Staff"

3
01/02/2016

Recently spent one night on our way back from Vegas. When we first walked in the lobby had a strange smell which was still there every time we entered the lobby. Room was comfortable, but the color scheme of the entire hotel was a little too much, didn't care for it at all. Breakfast was decent for BW. Staff was very attentive to making sure we had everything we needed.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Lovely hotel"

5
01/02/2016

Very nice hotel, especially for the price! We arrived late and left again early the next day, so didn't get to spend much time enjoying the room. It was very comfortable, modern & quiet. Breakfast was as expected. I appreciate the wide variety of food items offered.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review!

"Good value for a like-new hotel"

4
30/01/2016

Spent four nights at this hotel as it was within walking distance of work assignment. The room was clean and the bed comfortable. Only disappointment was breakfast which didn't change in the four days of my stay. Not up to Hampton Inn standards. I'll be back.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are due for an upgrade in April. Thank you for your review.

"Comforts of Home"

5
29/01/2016

The King Size Suite was like a second home, very comfortable with a full kitchen and plenty of closet space. The staff was the most friendly and helpful of any hotel staff that we have encountered and we are senior citizens and have traveled a great deal. Very clean, new, modern and good breakfast.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are pleased to exceed your expectations. Thank you for your review.

"Great value, well appointed"

5
27/01/2016

Hotel was a great value. Located off Route 66 it was very convenient to our travels. Staff was helpfull, and friendly. Rooms were large, clean and quiet. Beds comfortable. Would stay here again. Even had a hot breakfast. That alone is worth $20. For a total bill of $90, it cant be beat. Plenty of parking. Definitely a go back.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are upgrading breakfast in April. Thank you! and come back!

"Comfortable Stay"

4
25/01/2016

Modern hotels can all look a bit the same these days, and on the face of it this is no different to many. However, this one does have a few plus points. Rooms are of excellent size and well appointed, the wifi works well and the staff are most helpful. Location is handy and pricing is reasonable. Not a lot to dislike, but lacking any real character.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We feel like we have a viable product in the mid-scale market. The turquoise theme is indigenous to Gallup. We're glad you enjoyed us!

"Great Hotel!"

5
23/01/2016

We were stopping on our way to Phoenix. We just needed a place to sleep for the night. I wish I would have gotten to stay longer! The room was very spacious and beautifully decorated. The breakfast food was good and the area was very clean. I would definitely stay here again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We at the, Best Western Plus, Gallup, NM thank you for letting us know how well you enjoyed your stay! We trust we have earned a return visit! We are hoping that your next stay with us will be soon and often!

"favorite place in Gallup"

5
18/01/2016

This hotel is centrally located, clean, stylish interior, and comfortable beds! I have stayed other places but like the BWP for location, close to downtown. Interior is modern and new. The only thing I would like is more variety in hot breakfast offering as I stay here often.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
The brand hears you and others concerning breakfast. We are upgrading the breakfast! By this April, I hope sooner, we are due to revamp breakfast. If your'e in town at that time, come by and join us! Thank you!

"Well-apponted and comfortable"

4
17/01/2016

Our room in this hotel was large and comfortable. Breakfast was the usual fare but the space was clean and well organized. Access is a little tricky given the one-way road that runs adjacent to the hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! New breakfast due by April!

"Oasis in New Mexico coal country!"

5
16/01/2016

Almost brand new. The only hotel to ask me auto information. Great breakfast. Up to date swimming pool, not that I used it, ADA compliant! We asked for room close to laundry. Two washers and two dryers. Often there is only one washer. Best value for the money on my 10 day trip across the country.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for letting us know about how much you enjoyed your stay! We have worked hard to be compliant with many regulations. Guest like yourself can only help us get better! Thanks again!

"Outstanding Valuie"

5
12/01/2016

This Best Western Plus Hotel is an outstanding value for the price. We highly recommend this hotel to any traveler seeking accommodations in and around the Gallup, NM area. The quality of the property and amenities is outstanding. There is very little in terms of praise for this property. It is outstanding.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you, our main concern is getting better for our guests! Given more time, as we are a new property, will help us learn what our guests truly need to even more thoroughly enjoy their stay! See ya next time!

"A Very Pleasant Find for a Weary Traveler"

5
04/01/2016

I found this hotel by accident and boy am I glad I did. As I was heading west on I-40 I decided last minute to spend the night in Gallup rather than push on through. I have done this a number of times. I pulled over and started looking for a place to stay,. The hotels e hotels I usually stay at were booked and I began to panic. I relunctantly called Best Western and spoke to the nicest reservation agent who told me there was a room available. I was happy to have a place to rest but nervous about the Best Western. Boy oh boy was I wrong. The hotel is pretty new and in a great location (not right off the freeway by the trains). The desk clerk was very pleasant and helpful. She told me the elevator wasn't working and apologized about it. I was glad I didn't have to find that out on my own and was prepared with my luggage. The room was spotless and the beds very comfortable. They offer breakfast but I slept through it. I will stay here again and highly recommend it.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are very proud of our beautiful new Best Western Plus and are glad that you found us! We will continue to have more exposure as we add our wonderful new signage! Thank you for finding us and for your good review!

"BW Gallup"

4
04/01/2016

The check in/out was great. The staff was wonderful. The internet was a little slow , so maybe they can improve on the internet. Breakfast was ok. We love the setup in the breakfast area. The blue chairs are so beautiful and comfortable. Easy access to and from highway. The Inn across the street had excellent food. Overall, great experience.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are in the process of increasing our internet speed! The Best Western breakfast is going to be upgraded soon! Thank you for your review!

"Basic standard hotel"

3
31/12/2015

Been open for about six months so everything spic and span, rooms good size and clean, we experienced problem during the night with aircon not controlling temperature and room got hotter and hotter and I had to unplug at socket but would not cool room, I reported it in the morning and I think this may not be uncommon. If booking a room here use Expedia as it will give you a much better rate than a walk in. Breakfast standard type but guy was very good cleaning and keeping supplies full. Parking excellent as this town has a bad reputation felt secure.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We apologize for the the thermostat. We have since replaced/reset the unit. We hope that you stop by on your return journey. Thank you for your review!

"really a best western"

5
31/12/2015

great hotel staff is great breakfast is divine clean quite safe easy off and on to rt 40 rooms were large a spaces clean neat clean and right by a part of old rt.66 you can not go wrong with this choice

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We thank you for your review! We are exactly as advertised! We want everyone to know that finding us will get easier once we get our billboards! Remember, exit 22, Gallup,NM!

"SO NICE!"

5
29/12/2015

Like other reviews have mentioned, this is a NEW hotel! And you can definitely tell. Everything is very clean and well-appointed. The decor is updated and modern. The staff is attentive. The complimentary wifi is great, as is the complimentary breakfast. They served eggs, sausage, fruit, pastries and bread items, yogurt, oatmeal, juices and coffee, and a self-serve waffle maker. Overall, I would definitely recommend this to someone traveling through Gallup, looking for somewhere to spend the night.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We are so glad that you enjoyed your stay! We at BW PLUS Gallup, NM are waiting for our new directive that upgrades our breakfast! We plan to be even more outstanding!

"Very Pleased!"

5
23/12/2015

Brand new hotel, extremely comfortable bed, relaxing shower, very nice hot breakfast included with stay, indoor pool and small fitness room. This hotel was a breath of fresh air as our last stay of a 10 day holiday road trip. Highly recommend!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We are so thrilled that you enjoyed yourself! Our goal is to get better and better! Come back!

"Most Fantastic Place to Stay in Gallup"

5
14/12/2015

This is a NEW hotel. It has only been open 3 months or so. It is near downtown and away from freeway and train noise. My room was absolutely perfect. The staff are the most friendly and helpful of any staff anywhere that I have stayed. I had a ground floor room that was quiet and comfortable. The hotel is right across the street from the El Rancho Hotel that has an excellent restaurant. The Breakfast at the Best Western was very good, I have absolutely no complaints and high praise for this hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We appreciate your review and the great compliments! We are so glad that you enjoyed your stay and hope we were good enough for a return trip!

"Ms"

5
14/12/2015

Very good all-around would recommend It. Accommodations excellent including high quality of towels and bedding. Full breakfast routine but very good. Staff very helpful and friendly. If returning to Gallup I would stay I stay there again .

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We, at the Gallup Plus, truly enjoy good guests like yourself letting us know about their experience. We will continue to work hard and get even better! We all look forward to your next visit!

"Wow!"

5
05/12/2015

Trip from Denver to Phoenix - planned to stay in Santa Fe, NM but then decided to drive on and stop in Gallup - made my reservation the same day. The hotel is furnished with 'modern' décor - looks great. Room was spotlessly clean - and I'm picky. All staff members encountered were friendly and helpful - observed this with other guests as well. There was no yogurt at breakfast (ran out) but the attendant happily offered to go to the store and get me some if I could wait until he got back (I declined) but that shows the level of service at this hotel! Definitely recommend!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for the great review! We've had a few missteps, but we continue to grow and learn to listen to our guests and we plan to make it even better!

"fantastic"

5
04/12/2015

Rory checked me in. It was late on Thanksgiving evening, because I had been on the road all day he offered to share his holiday dinner with me because he knew I had missed mine. Truly a kind generous man, he is what gives us all hope.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for the review! It is always my pleasure to go that extra mile for people out of their comfort zone! We hope to see you next time!

"Better than I expected"

5
29/11/2015

This Best Western totally impressed me. This is a new hotel. Located in a quiet neighborhood. Staff were so friendly and helpful. we stayed in an one bedroom suite and the size of room was huge. we usually stayed with Residence Inn but the room was not nearly as big as this one. I especially love the bed. it was so, so comfortable. it felt like sleep on the cloud. Breakfast is awesome. I am extremely happy with it and I definitely highly recommended this hotel.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! Best Western really designed a beautiful mid-scale hotel. We appreciate your comments, because we work hard everyday, in an effort to improve and get even better!

"Gallup on in you'll luv it"

5
28/11/2015

This is very new and squeaky clean. Although Gallup is dry on Sunday the manager showed us how to get some beer 17mi down the hwy. This is one of the nicest BEST WESTERNS we have stayed in and we wish it could have been a longer stay. We had a great view of the mountains and colourful sky at sunset. Husbands birthday and after a long day of driving he appreciated the soak in the hot tub and pool as there was nobody in either. BW you've done it again

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank You! We hope to see you again!

"Great Place"

4
23/11/2015

We spent the night here after hours of driving, and it was a great place. I would definitely recommend it to weary travelers or vacationers. It had easy access to the interstate, it was clean, attractive, and the beds were quite comfortable. Breakfast was pretty good and the staff was busy making sure the breakfast area stayed clean. The hotel was current in its decor, and though our stay was brief, we really enjoyed it.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We will continue to be the best we can be! Thank you for sharing your experience with us! We can only hope that your experience will transcend into similar experiences for other guests!

"Excellent hotel"

5
22/11/2015

Really an outstanding hotel! Absolutely cannot complain about anything. Just the breakfast was junk, but it is like that in most of thr US hotels. However, for that price, couldn't expect anything better!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are planning to upgrade the breakfast. We have standards to live up to and we're in the process of knowing what we can and cannot do. Thank you because positive criticism like yours can only make us better!

"It was shame i didn't have more time."

5
21/11/2015

This was a pleasure from the beginning, to the end. This hotel only four months out, was very well staffed. They were extremely helpful. The room was beyond my expectations. Location easy to find. Just a pure joy, and in a very good location.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Wow! Thank you so much! We can only hope to treat our guests as well as you felt! We will continue to provide the best guest service imaginable!

"Away from the train tracks"

5
20/11/2015

Gallup has a busy train track running through it, and most of the motels sit along the main road that parallels it. Not so this Best Western. It sits a few blocks away, easy to find and quiet. This is a newer motel and it is clean and modern. My room was inviting, spacious and I heard only the faintest train whistle. There's a hot breakfast with pastries. The staff was polite and helpful.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We have long since let everyone know that we have one of the best locations in Gallup away from the dreaded train noise! Thanks again for spreading the word!

"Perfect!"

5
16/11/2015

This hotel was perfect for us! Huge room, very clean and the bed was extremely comfortable. The breakfast room had a wonderful selection and lots of tables.Nothing negative to say. We would defiantly stay here again.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for the great review! I trust we will see you again!

"Clean, spacious & everything works 4.5 out of 5.0"

4
09/11/2015

At most hotels, I usually find at least one or more flaws. This wasn't one of them with the only exception having to do with Hotels.com, not this hotel. I followed the link to directions provided by Hotels.com and found myself in an industrial park roughly 7 miles away from the hotel's location. When I arrived for my scheduled late check-in, there was already another customer who had the same experience. I plan to let Hotels.com know so they can correct their records. Once arriving, I had no complaints and nothing but praise. The King size bed was exceptionally comfortable. The room was spacious with an appropriately sized wall mounted (with a swivel) HD TV with an abundance of routine and premium DirectTV channels. Nice little microwave and mini-fridge. Great bathroom with plenty of clean towels. The parking lot was close to the side entrance, well-lit and it required a room key to enter. Their full breakfast included scrambled eggs that were well stocked, not too many at a time, fresh and fluffy even late into a generous time period that extended from the wee hours of the morning to 10:00 AM with an 11:00 AM room checkout. There was a good selection of teas, breads, pastries, a few cereal choices, yogurt kept in a small refrigerator, juices, waffle maker, lots of fresh fruit, individually wrapped breakfast bars, etc. When passing through Gallup in the future, this hotel will stay on our private good or better list. I rarely give hotels a 5.0 rating, but would have given a 4.5 had half point scores been allowed.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Wow!, now that's what I call a review! Thank you for your honesty! We consider our hospitality to be the best in the business. Thank you for letting everyone about us! We are planning to add one more hot item to our breakfast! Come back!

"Beautiful brand new Best Western Plus"

5
08/11/2015

Personable and helpful staff in getting the perfect room. Mattress and pillows were very comfortable. Extremely clean with contemporary decor. Enjoyed meeting the manager and caring front desk staff. Suggested that Splenda and honey be offered with the free coffee.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We enjoyed you as much as you enjoyed your stay with us! We expect to see you again! Thank you for your review!

"Best stop so far"

5
08/11/2015

We stayed here last night and this place didn't disappoint us. It's new. The beds were great. The jacuzzi was awesome and the pool was heated. Vanessa on the front desk was cheerful and very helpful. Breakfast was like most hotels. Nothing special there. I would highly recommend this place. Parking is well lit with cameras.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! We are in the process of upgrading our breakfast. .We hope to see you on your return journey! Thanks again!

"Amazing Front desk staff!!!!"

5
08/11/2015

Yonnie at the front Desk was amazing!!!! she was very friendly and nice!!!!! Shetook care of me and my needs for the night went out of her way to help me check in even with screaming babies all at the same time kept her calm and kept a great attitude!!!!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you! I agree our front desk staff is amazing! They make me look good everyday. They are committed to helping the guests enjoy there stay. Thanks again! We are family!

"Overnight stop"

3
02/11/2015

This is a very new hotel and was very clean, great breakfast and very nice big rooms. We had a family staying above us and the rooms are not very soundproof so all the running around from little feet was not so great. Also it has no on site restaurant and the only one in short walking distance was a Mexican in the hotel next door. Would be nice to have a better selection.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We must have dropped the ball because we are actually close to several other restaurants with multiple cuisine choices, and a few fast food locations, and a grocery store. We can say that after 10 pm those choices are limited. We certainly apologize and wish that we could have responded to the noise complaint. Please come and see us again for a better, more enjoyable experience.

"Newer Hotel"

4
02/11/2015

This is a very nice new hotel. The place was very clean, breakfast was great but the rooms were not very sound proof. There was a family in the room above us and you could hear all the footsteps. Also no restaurant on site. A Mexican one in the hotel next door but not much else without driving a ways.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We had a football tournament in town that weekend, we apologize for the noise. There are more restaurants close, maybe we need to advertise better. We will take your review under advisement and promote the other locations. I will research further to better inform our guests of the highlights in the area.Thank you and we promise to show you the sights next time!

"Sketchy and Rude!"

1
01/11/2015

Stayed here on a business trip and was utterly disappointed! First of all, the hotel's location is in a very sketchy area that is behind a old large hotel and a creepy neighborhood on the other side, dont let the pictures fool you! When I walked into the lobby, there was no one at the desk. After 20 minutes, the clerk finally came and basically made me feel like I was an inconvenience. Worst service I have experienced at a hotel!

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We generally do very well on our reviews. We apologize for your bad experience. We are in a very well patrolled, safe area and are friends with our neighbors, and we watch out for each other. Thank you for making me aware of your bad check-in experience. Please contact us for more information on this matter. We would like to retrain the staff involved to provide better guest service.

"Big suites in brand new 4-story hotel"

5
29/10/2015

This is a brand new hotel, rooms with suites, sitting room, kitchen and separate bedroom. We had a king size bed which was very comfortable. Indoor pool and jacuzzi. Free parking next to hotel. The lobby is nicely decorated as are the rooms. Lydel and Andrea at the front desk were friendly and helpful. Complimentary hot breakfast in lobby area. In the heart of old town Gallup.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your pictures and the good review. We are very proud of our new hotel and will continue to work hard to maintain quality guest service! Thank you!

"Way nicer than expected!"

5
29/10/2015

Very nice hotel, nice greeting from staff, delicious breakfast, and good recommendation for dinner. Nicely decorated and comfortable hotel, new and clean, glad we chose this place to stay. After asking staff for a dinner recommendation, we went to El Rancho and really enjoyed the experience and the food. Very happy with our experience.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are nicely located in the best area of Gallup. You take EXIT 22 and come into the heart of the city. Our guests get to enjoy our prime location along with the many down home restaurants close to the property. Thank you!

"Gallup, NM Gem"

5
28/10/2015

This property is a new Best Western hotel built from the ground up. It has easy access to I 40. The staff is friendly helpful and efficient. The suite was equipped with a range, full size refrigerator, and a dish washer. It also included a toaster, can opener, and all the dishes and pans necessary. The décor through out the hotel was tasteful. The breakfast room was large with multiple types of seating. The breakfast choices were plentiful, and a full time attendant kept the food fresh and hot. I will stay here any time I am in the area.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Your in luck! Were are on the way to upgrading our breakfast! When you return, and we expect your return!, we will be well on our way for more upgrades! Thank you for the great review!

"SWEEEET RETREAT IN GALLUP"

5
28/10/2015

This place is now that by which I will judge other places to stay. The level of friendliness, competency, happey service here is just what you want when you are staying away from home. clean, extremely quiet and comfy rooms, beds, pillows, everything you need for a good night's sleep. David and Andrea at the front desk are personable, knowlegable, and accurate with restaurant recommendations, and directions, it's like having a friend at the desk. Shout out to David and Andrea! The amenities are plentiful, like the pool, the gym room, the snack machines. Check out this Best Western and tell 'em Dee Dee & Mike sent you! : )

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Wow! What a raving review that you gave us! We are truly appreciative of the kind words! The experience that you had is our goal for all of our guests! Thank you for letting us now that our hard work paid off! Please pass this way again for more heroic hospitality!

"Smart friendly hotel."

5
26/10/2015

One night stop Sept 12 2015. New well equipped hotel, although we had not time to try the small gym and indoor pool. Friendly helpful staff and good breakfast. Evening meal nearby in the famous El Rancho on Route 66. Very handy for the I-40 on to Santa Fe.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review. We are glad that you enjoyed your stay. Hope to see you soon!!

"Clean, Comfortable and Pleasant"

5
23/10/2015

This is a new hotel with nice decor, a friendly staff, and clean, comfortable rooms. I was impressed by the property and the value I got for my money. My husband and I spent one night in Gallup, NM as a stop between Santa Fe and Flagstaff and we won't hesitate to book this hotel the next time we visit Gallup.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! we are getting better everyday!

"comfort and ease"

5
21/10/2015

The entire staff was polite, friendly, and helpful. The room was comfortable and clean. My wife and I enjoyed using the new, well outfitted little gym and pool. We were tempted to stay for additional nights even though we only stopped on our way to a further destination.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you for your review! We think that our slice of heaven is a good one. Thank for spreading the word that we are a true diamond in the rough!

"New, clean and very comfortable"

5
19/10/2015

This newer BW has easy access to the freeway and a very good breakfast. The staff was friendly (even at 1am when I arrived) and the bedding was excellent. I was able to reserve this via Tripadvisor on my smart phone and that made if very easy to get this last minute reservation on a road trip.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are glad that your experience was a good one. We maintain that our true goals include that same experience for all of our guests!

"Beautiful but Noisy"

3
16/10/2015

This is a beautiful, well appointed property. Great staff and exceptional breakfast. But the sound proofing was seriously lacking. Every car, truck and motorcycle (this is right off Rt 66) could be clearly heard through the window. Along with someone running and jumping in the room overhead. Next time I would request an even numbered room on the top floor.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
We are so sorry that your sleep was disturbed. The noise level will have to be further investigated as it's the first time we've had the issue. I thank you for your comments.

"Very nice place but watch the door that leads to near car park"

4
16/10/2015

Walked into reception was greeted by two friendly people check in was quick with no fuss. We were given a disabled room for some reason which really didn't matter to us. It was on the first floor closest to the car park. By memory it may have been room 101. It was a perfect room, clean lovely decorated probably the first hotel we have stayed in this trip to have a clean ironing board cover that I didn't have to recover with a clean towel just to iron my clothes. The room had plenty of light and a clean remote for the TV. I don't know if it was just our room but there wasn't any luggage racks. Bed was very comfortable thought we would have a sleep in. That wasn't to be the case because our room was the closest the the door that exits into the car park all morning we heard the door slam shut every time someone left the hotel. If you want a sleep in don't expect one in this room. Other than that our stay was great I'm sure all the rooms aren't that noisy just that one. On the plus side the air con was very quiet.

"Excellent experience"

5
15/10/2015

This place is really beautiful. The decor is bright and colorful with turquoise and other colors reflecting the Southwest. The rooms are so comfortable with nice chairs. The staff is very friendly. The swimming pool and hot tub were great and well maintained. ( I saw it being vacuumed ) The breakfast is on par with the other hotels I've stayed at. It's also very quiet and for me to say that is a lot, since I'm sensitive to noise, i.e.:people slamming doors. The internet did go out the last 2 days I was there so that was mildly annoying, but I'm still giving it an excellent review.

"Outstanding experience"

5
14/10/2015

This facility has an exceptional "wow" factor. The décor is extraordinary - beautiful, vibrant colors and upscale furnishings. The beds are very comfortable, with plenty of fluffy pillows and lots of good light. This is the first place we've been in the Southwest that actually has overhead lights that actually provide light. (We feel like we have left a trail of socks in rooms that are too dark to find anything.) There is a micro/fridge and coffee service. The breakfast was about average, but the breakfast area was particularly pleasant. The rooms are quiet - we barely heard the passing trains. Hot water for the shower was a little unpredictable and the managelment might look into some door-closers. Everytime I came into the room the door slammed hard enough to shake the building. Other than that, a perfect overnight in Gallup.

"Very good accommodations"

5
09/10/2015

We stayed in two separate Best Western Plus motels on a recent trip that included stays in Gallup, NM (910 East Aztec Ave), and Kingman, Arizona (2815 E Andy Devine Ave). Breakfast was very good in each instance. Both motels had very comfortable rooms, each was well decorated and clean. The staff was friendly. In Kingman, the Oysters is a restaurant recommended by BW and offers a 10% reduction in the price of a meal upon showing your BW room card. Oysters serves very tasty and spicy Mexican and seafood. The restaurant is just a short distance across the street from BW; it's good.

"Better than average"

5
07/10/2015

We drove from Albuquerque to Gallup and stayed at the BW in Gallup, what a nice place. In the lobby we were greeted by a friendly attendant and the room was nicely appointed and sparkling clean. There was a pool and fitness center that was very nice, as well. The location was great, you could walk to a shopping center and/or restaurants. The breakfast in the morning couldn't have been better, they offered just about anything you could want, cold cereals, fresh fruits, pastries, eggs, sausage, yogurts and such along with coffee and assorted teas.

"Best Western Plus in Gallup, NM"

5
07/10/2015

This hotel was opened in the summer of 2015, so the facilities were all brand new when we stayed there. The rooms have beautiful decor, and lots of electrical outlets. The rooms are also very clean and comfortable. It is easy to access the WiFi, and the full breakfast was very good. The hotel staff was very friendly and helpful.

"great place"

5
07/10/2015

This is a new hotel and it shows it. A few of the amenities are not yet in place, but that was ok (I don't use the bar anyway). The décor was very pleasant. Somebody in design has caught up with the real world, as many electrical outlets were provided

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thank you and we are thrilled that you enjoyed it!

"Great stay in Gallup"

5
07/10/2015

The Best Western Plus in Gallup was very nice. Only 3 months old. It is easy to find. The amenities were very nice. Used the pool and jaccuzzi that were inside. Char at front desk was very helpful. Breakfast selection was good. I would definitely stay here again.

"Comfortable stay in Gallup"

5
06/10/2015

We ended up staying 2 nights at this hotel due to our good experience the first night. We had been on the road for two weeks and enjoyed the pool and hot tub at this hotel. The rooms are nicely decorated and the bed was extremely comfortable. Rates are very reasonable.

rory p, General Manager at BEST WESTERN PLUS Gallup Inn & Suites, responded to this review
Thanks for extending your stay with us! We are thrilled that you thought enough of us to stay over! Thank you and we hope to will see you again!