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Best Western Plus Hotel Fort Wayne Inn & Suites North, Fort Wayne

4.0/5  - basé sur 400 notations.
5926 Cross Creek Boulevard, 46818-1726, Fort Wayne, United States - See map

Welcome to the Best Western Plus Fort Wayne Inn & Suites North! Business travelers with ITT Exelis feel right at home at this Fort Wayne hotel, as do vacationers who are in town for an event at the Allen County War Memorial Coliseum. Stay close to The Fieldhouse or enjoy extended stay rates for guests who are here for a term at Indiana University-Purdue University Fort Wayne (IPFW) or Ivy Tech Community College. Blocked rooms, spacious accommodations and stellar customer service make this property stand out. Our indoor hot tub and pool add a touch of luxury to any trip. The complimentary full hot breakfast ensures every morning starts with a gourmet fare. Plus, when you’re so close to local attractions, it’s easy to make the most of your time in Indiana. Sporting tournament venues such as Spiece Fieldhouse bring fans and teams to town from around the world. The Plex is a favorite local venue and SportONE Fieldhouse is where many legendary games have been played. From events at the Allen County War Memorial Coliseum to the Fort Wayne Children’s Zoo, there’s truly something for everyone nearby. Annual events like the Vera Bradley Outlet Sale are favorites of locals and travelers alike. When on business with General Motors Corporation or AT&T, you deserve to feel at home. Ernst & Young employees as well as workers with BAE Systems enjoy the short commute from our Fort Wayne hotel. With the Three Rivers Festival holding festivities all summer that include Junk Food Alley’s live performances, bands and parades, mixing in some fun is easy. There are many attractions downtown such as the library, which has the second largest genealogy center in the U. S. , the botanical gardens and of course The Historic Embassy Theatre and the Grand Wayne Convention Center. Reserve a relaxing stay at the Best Western Plus Fort Wayne Inn & Suites North right now and get the best rates! Enjoy your stay.

Best Western Plus

Hotel Fort Wayne Inn & Suites North

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 400 guest reviews
NOTE ISSUED
Excellent
219
Very Good
99
Average
45
Poor
15
Terrible
22
REFER TO NOTICE
Business Business
112
Couples Couples
57
Family Family
134
Friends getaway Friends getaway
41
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"What a surprise!"

5
09/07/2018

I am here doing work booked this motel under the corporate plan... I am so pleased I was in a very nice clean comfy room, I have no complaints. Desk clerk was very pleasant, and my first appearance of the place was very good.

"Great hotel, stayed 5 times at this hotel this year, nice rooms, friendly staff!"

5
27/06/2018

We have stayed at this hotel 5 times this year. Like the rooms and cleanliness, friendly staff. We will return again in the near future. Very convenient location on north side of town near the interstate. Very friendly front desk staff. Recommend this hotel A+.

"Just right"

4
20/06/2018

I stayed here in May 2018, and I was impressed. The free breakfast " a real breakfast" with many options. My room was clean, my floor was quiet and the staff was accommodating. I would definitely stay here again.

"Good location"

4
19/06/2018

The BW is easy to get to. The staff is friendly with a nice breakfast buffet. The AC in the room was noisy, which is typical of such wall units. We had an uninterrupted stay. Parking is readily accessible to the front door.

"The Best of 7, and Better Than Most"

5
06/06/2018

This is the ONLY motel in 8 days and 7 nights that was memorable for it's above-average quality of food, friendliness of staff, and cleanliness of room. It was the only one with hot breakfast options. The two older ladies working that morning clearly enjoyed both their jobs and the time working with each other as "a team". The room was noticeably more clean than any other property in which we stayed, with everything working very well. The only issue, as is too often the case, is that the "freezer" portion of the frigette did not freeze my water bottles, on which I depend each day. They should have been solid in 6 hours, but only had some ice formed. We WOULD return, and would certainly recommend this property to others. Thank you.

"Good hotel, convenient location."

4
06/06/2018

Our stay in Fort Couch was on the road from Pittsburgh to Chicago, which is too far for one driving day. So we did look for an attraction to visit and then stay the night somewhere close. After the Auburn, Cord and Duesenberg museum we checked in at the BW Plus FW North. This is a crossing of highways, thus full of hotels, motels and restaurants. The BWPlus is a bit aside of the bustle, good for less road noise, the building a standard shape for this chain of hotels, The reception was surprisingly busy, there seemed to be a family-reunion celebration in preparation. Our room was regular but good, clean and equipped with everything necessary; coffee maker, fridge, microwave etc. Good bathroon and heating/cooling equipment. The beds were comfortable, on the firm side but allowed a good night sleep. The hotel was quiet enough, noise isolation might not be the best but the guests (many families with small children) were fortunately quiet. The hotel has an indoor pool, which was popular with the youngest of our family team. Breakfast service was OK, a good selection of the hot and kold varieties included in the complimentary offering. The small breakfast room was a bit crowded as many were leaving at the same time. A good hotel for the weary traveller, reasonable price level.

"Good"

4
29/05/2018

Good place to stay, was moved immediately when a disrespectful guest decided to smoke in the hotel and the stink filled out room. No conditioner, but had shampoo, which sucked for my hair. Beds could be softer.

"Clean and comfortable"

5
29/05/2018

Room as a whole(bathroom, bed, pillows, room) was clean and comfortable. Delicious variety of hot and cold breakfast choices. Plenty of room at the bathroom mirror for two people. Location close to plenty of restaurants.

"Fort Wayne Best Western Stay"

4
29/05/2018

This hotel is nice and clean. We didn't experience any issues other than the toilet could have been cleaned a little better before our stay. Other than that the staff was very nice. Breakfast was good and a lot of variety. We will definitely chose this place again in the future.

"Clean room"

3
28/05/2018

The only complaint I have is the hot tub. It was cloudy and it seemed like some layer of yuckiness was floating on it. Smell of chlorine was overwhelming. The staff was friendly and the hotel was clean.

"Good location"

5
20/05/2018

Good location right near major highway. Rooms large, clean and comfortable bed. Parking was difficult when semis park there but hotel staff allowed parking along the front entrance. Breakfast was good and plenty of food staff always checking on things.

"Experience"

4
18/05/2018

The overall stay at best western was excellent. We travel to Fort Wayne twice a month to see family (mother is in assisted living ) and the location of this hotel is less than a mile from were we my mother is and we love it. We have been staying at this location twice a month for the last year.

"The best hotel in the area!"

5
06/05/2018

When I can rent a room at Best Western I do. I am always confident that the hotel will be the best for my family and our needs for the stay. My adult kids like to go to the pool and spa and gym to get some exercise after riding in the car all day. I highly recommend Best Western Plus.

"Girls get away - AND Vera Bradley too"

4
29/04/2018

The hotel is an older hotel but was very clean and the staff was very helpful and attentive to whatever we needed. The pictures of the pool area were a bit misleading but it was still very nice.We stayed two nights and the first was absolutely perfect. The second had a group of noisy kids running the halls but the staff were there to take care of the situation. It continued until after midnight. When we discussed the issue with the manager, she was very helpful and made a credit to our bill. The staff offered suggestions of places to dine and directions to local attractions. Parking is a bit small but it works!!! Would do it again. Friendly is an understatement. Continental breakfast was well stocked and replenished quickly.

"This is a great Hotel. With a staff that seems to really care. They have a fantastic breakfast., comfortable beds,"

5
28/04/2018

This is a great little hotel with an ice staff that seems to really care. They have great rooms, comfortable beds, and are located within a reasonable Drive of anything you'd be after. And it seems to be a good side of the town

"Nice Hotel, Prime Location, Wasted Potential"

4
15/04/2018

My best friend and I decided to cross one off the bucket list this year and attend the Vera Bradley Annual Outlet Sale in Fort Wayne, from 4/10-4/13. As always, I relied on my ever-faithful TripAdvisor when choosing the hotel. This property received decent ratings, had a great AAA rate of $116.99/night and was one of the Vera Bradley "girlfriend getaway" hotels on visitfortwayne.com, so we were very pleased to book it. After flying from Providence to Indianapolis, then driving two hours from Indy to Fort Wayne, we were thrilled to see the hotel and finally settle in to begin our Indiana adventure. So imagine our surprise when we got there to be told by AGM Terria, after front desk clerk Kierston (who was very nice throughout) was unable to find our reservation in the system, "You cancelled your reservation on April 8 (2 days before scheduled arrival)". This was a LIE. I never received anything from Best Western.com stating our reservation was cancelled, and why would we cancel it since we were obviously at the hotel? This was clearly a mistake on the hotel's part, and our reservation was cancelled in error by the hotel, not us. I told Terria that and she again accused us of cancelling; but to her credit, she went into the back room to try to resolve the issue and reinstate our reservation. Since I wasn't very impressed with Terria's attitude, I asked Kierston if I could speak with Mike, the manager on duty, based on a plaque over the front desk stating this information (which incidentally never changed during our entire stay, so he must work 24/7). Kierston told me "Mike doesn't like to talk with people. He prefers to stay in the background and keep a low profile". These are very odd characteristics for someone employed in the hospitality industry at a management level, but I didn't pursue it any further-by that point we were hungry, tired and just didn't care. Meanwhile, again to her credit and true to her word, Terria did manage to reinstate our reservation and get us into a room. Although we greatly appreciated her tenacity resolving the issue, it could have been done in a more professional and less accusatory manner. The room, 221, was decorated nicely and fairly clean. However,we did find plastic wrap and a penny on the floor, and the TV base was dusty. The shower stall floor and toilet seat could use some reinforcement as they both felt flimsy and unsupportive. The TV also sounded like the voices were underwater. On the plus side, the beds were very comfortable; we never heard much noise from the other guests; and the breakfast, consisting of cereal, fruit, muffins, bagels, sausage, bacon, scrambled eggs, mini-omelets, yogurt, oatmeal and a make-your-own waffle station was quite enjoyable. This hotel is in a prime location and has such great promise because it's very accessible to everything-restaurants, the Coliseum, shopping and tourist attractions. However, when it came to marketing and cross-promoting local activities and businesses, it missed the boat big time. From 4/10-4/15, this hotel was full of women ready to shop and drop a lot of money in Fort Wayne over a five-day period. Yet, except for one brochure promoting the children's zoo which wasn't even open at the time, there were NO brochures about what to do in Fort Wayne. The travel brochures, which were shoved in a corner, mostly consisted of activities in Indianapolis, southern Indiana, western Ohio and southern Michigan. If we hadn't researched the city before we came we would have thought Fort Wayne was a boring place and simply would have driven the two hours to Indy for entertainment. The saddest part is that one of the managers, from what I understand, is Miss Fort Wayne 2018 and would be the perfect and most excellent ambassador for the city and all it has to offer her hotel guests. What better person to promote the hotel and the city in which it is located? We were also told by an employee that there was always a shuttle to take the Vera Bradley shoppers to The Coliseum, where the sale was being held, but for some reason, there was no shuttle this year-another marketing opportunity missed. On a very positive note, one staff member that went above and beyond to make us feel welcome was Mindy, a breakfast worker. When we were checking out, Mindy personally thanked us for coming to Fort Wayne and spending our hard-earned money in the city and all its businesses, and hopes we choose to stay at this hotel again should we return next year. From a marketing standpoint, Mindy gets it. And she should be acknowledged for that. Although the hotel had many positives (looking at you, Mindy!), the negatives stuck with us. If we choose to come back to Fort Wayne next year I can't confirm staying in this hotel again...but if we do decide to book it next year, you better believe I'm calling ahead to confirm my reservation.

"Great visit despite problems"

5
22/03/2018

When I arrived, the lobby was full of other guests checking in also. Once in my room, my TV could not connect to cable. On the last night of my visit, the elevator malfunctioned. All that being said, the way the staff handled everything was superb! I especially want to acknowledge Kearston. She handled all of the customers on my first day by herself along with at least two phone calls in a very professional and extremely courteous manner. After the initial rush, she personally came to my room to try to fix my TV. It was late so we put it off till the next day. We still could not get it to work so she even offered me an upgrade to a better room. I refused because it wasn't that big of a deal and I wasn't there most of the time. When the elevator went out, again there was a rush of customers checking and Kearston physically helped guests carry bags up the stairs. I felt so bad watching her, I joined in helping; she's that much of a motivator. The real test of a company's customer service is when things don't go well. As a relatively new employee, Kearston reflects the attitude of a true professional and you should be proud to have her on your team. I hope to stop in again when I'm in the area and I will actually be looking for her, unless she is promoted to manager of another of your properties:)

"very nice service "

4
13/02/2018

very welcoming, i was little too early but Randy help me check in very helpful and care. service is excellent. room is nice size and nice breakfast. location is good to go around near intersection. i just say thank you for present stay.

"Overnight visit"

5
09/02/2018

Easy access from I-69, nice clean hotel, staff friendly. I was there for an event in downtown Fort Wayne, hotel was approximately 10-15 away. I didn't use any of the amenities, but the pool looked inviting.

"Birthday Bash!"

5
11/01/2018

I had reserved the breakfast area for my daughter's 1st birthday party with the help of Terria the Sales Manager. The breakfast area was a great location as it had the appropriate amount of space and had closed doors to make my event more personable for family and friends. She did a fantastic job with reserving the space and making sure it was clean when I arrived. Kudos to Terria for making my baby's 1st birthday a hit!

"Good visit"

4
25/12/2017

I stay in a lot of hotels for work so I spend a lot of time in different ones. This one was a nice little stop to spend a few nights in. I did have a few connectivity issues with the WiFi, but I did connect eventually and after that it was fine. The bed was pretty good. I like clean, fluffy blankets when I sleep. I don't like one little sheet or a thin blanket. This was good. I did find a some black hairs embedded into the thinner middle blanket on the one bed I originally chose to sleep in since the room I had was a double. I switched over and that one was fine. Overall, it's what you'd expect from a hotel. Good location, pretty clean rooms for the most part, and an in-room coffee machine and iron.

"OK"

3
09/12/2017

Hotel is fine, easy access, decent breakfast nice large rooms. Need to change the ragged torn American flag they are flying though, it is unfortunate that businesses fly such tattered flags. Then when it is brought to their attention they still did not do anything with the flag on the 2 days I was there.??

"Great service"

5
04/12/2017

Randi was a very warm and welcoming receptionist. After booking our rooms she offered us a delicious homemade potato soup and fresh baked cookies. I would recommend this hotel to others and will be staying again on our next trip.

"Best Western Ft. Wayne Fan"

5
28/11/2017

The staff of this hotel truly care about their customers. I never have to worry about the cleanliness and comfort in this hotel. They are always friendly and professional and always willing to take immediate care to see that my stay there is excellent from my initial reservation to my check-out! When I have to be away from home, I know I have a clean, safe place to go. I never stay anywhere else. I would recommend this hotel to anyone!

"Awesome!"

5
27/11/2017

This is definitely the place to stay while visiting Fort Wayne. It is close to restaurants, shopping, and I-69. The staff is friendly and very helpful. The breakfast was awesome. My room was awesome and the bed was extremely comfortable. I will definitely be staying here again the next time I visit Fort Wayne!

"Housekeeping needs improvement"

3
26/11/2017

The breakfast staff was rude the housekeeper just walked in the room without giving a reasonable amount of time to get to the door to stop her. The bathroom had hair all over it. The bathroom vent was very loud.

"Ft Wayne Best Western Inn & Suites"

5
26/11/2017

You won't be disappointed with this Best Western. Convenient location, reasonable prices and, most importantly, staff that bends over backwards to make sure your stay absolutely superb. I have stayed at this hotel 5 times and have never had any complaints. The staff treats me like family

"Affordable, Convenient, and Comfortable"

5
23/11/2017

I have to say this hotel staff is so friendly!!! I really dont require a lot when Im staying in a room. I just want a clean room with a frig, a microwave, and a comfortable bed. Well this place has all that plus. Great pool and hot tub that I took advantage of. The tv had decent channels although it would be nice to be able to cast my netflix. The breakfast was really good. There were waffles, fruit eggs, sausage, biscuits and gravy, potoates, danish, juice, cereal, toast, and bagles. I may be forgetting something but you get the idea. best of all room service was very reasonable. Ive stay at hotel that nickel and dime you from parking to water and even coffee so I'd definately stay if in the area again

"Great Room"

5
20/11/2017

Great room! Loved my Jacuzzi and bed. Room was clean and comfortable. No issues with the staff, however the guests above us were quite loud. The parking lot was clean and well lit for safety. I would definitely recommend this Best Western!

"Excellent place to stay with and amazing staff"

5
06/11/2017

Hotel was clean, staff was amazing, and would stay again. We were in town as a family for an event at coliseum location was great for the venue. Randy was amazing helping with my booking. Overall the staff was uber helpful and accomadating.. nice place would stay again.

"T"

5
06/11/2017

Very good hotel especially for the money. All of the staff have been wonderful. The place was located well for my shopping and dining experience. I would recommend this to anyone else. The management has been wonderful

"Great Stay"

5
30/10/2017

The Hotel was clean and stall was very helpful. Would refer this Hotel to friends. Room was clean everything was there that I needed. Breakfast was good and food was hot. Didn't have time to use pool but looked good.

"Excellent Value"

4
29/10/2017

Can't beat the quality of room for the price. Bed was comfortable, room was clean, and even had decent snack foods in vendor machines for a late arrival snack. Only thing not excellent was the breakfast, which was not all that great

"Bowling trip"

5
27/10/2017

This hotel is a very nice to stay. Close to Downtown. Very easy to get to. Quite and back off the road. We have stayed here before and will again l am sure. We did not swim. But the the pool looked very nice and people seemed to enjoy it. Very nice weekend.

"Nice surprise "

4
25/10/2017

Came into town on business, the lady at the front desk was extremely friendly and got me to my room fairly quick. The room showed extremely well with new updates and the pool and jacuzzi was very nice and recently redone. I highly enjoyed my stay and would recommend if you're in the area.

"Very Pleasant"

5
21/10/2017

We stayed in one of the suites with a Jaquzzi tub in it and fireplace. Both of them were lovely as well as the comfort of our room. Our complimentary breakfast was delicious. No complaints here! We did not use the pool but the area was kind of small but served its purpose.

"Not Bad"

4
11/10/2017

Since we love the Best Western in Monticello, we decided to try the one in Fort Wayne. Nice room, about the same breakfast but I was disappointed in their selection for television channels. It came up as Comcast Business but what was disappointing was that there was not a single local channel. I was happy with everything else. If we ever go back to Fort Wayne, I'll be considering staying here again.

"Nice hotel"

4
09/10/2017

We always stayed at the Best Western in Monticello so we decided to try the one in Fort Wayne. The only thing I was disappointed in was that they have Comcast business for there television service but only a select few channels that work. Plus they have no local channels on the feed. I've never heard anything like that. Usually some places have nothing but local channels. But other than that, very nice place, location and great service.

"Great hotel!"

5
09/10/2017

Very clean hotel. Great breakfast with hot eggs and sausage or waffles, quiet area, comfortable beds. Only 4 miles from the Allen County Genealogy Library if you're into tracing your family tree. I will stay here again when I'm in the area.

"The worst hotel experience of my life!!!"

1
06/10/2017

I will never stay at a Best Western Hotel again this was my first experience and last. Very unprofessional, rude, the odor of the room, very unclean. The will not receive a star from me because this wS horrible. The receptionist did not know how to check me in and the manager Tera was trying to train her and reprimand her in front of myself which was not professional.

Terria J, General Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear kameshiar, We extend sincere apologies to you as we strive for professionalism and guest satisfaction. Staff is trained to address any room issues to assure the room is up to guest standards. Any reports are taken seriously and at the time of issues it is to be corrected.This has been reviewed by upper management as appropriate action has been taken to ensure training is a smooth process for everyone at check-in along with housekeeping guidelines. Thank you for taking the time to review our hotel ...Best Regards. Lydia Tremaine

"Very nice hotel and staff"

5
29/09/2017

Really large bedroom. Very comfortable beds. Nice staff. Very accommodating. The front desk staff was really friendly. I liked that we had a double queen room and they had enough towels. Often I only find two bath towels in a room and have to always request a third since I have long hair but this room had more than enough. Iwould definitely stay here again.

"Great servive and clean"

5
23/09/2017

I am on the road a large amount. When a hotel stands out to me I try to make an effort to document it. This was a very clean and appeared newer place. Theresa at the front desk was great. She is the type of person you need 24/7 to meet guests at the point of entry. I highly recommend this Best Western.

"One night stay"

5
21/09/2017

My wife and I stayed at this Bestern Hotel on Cross Creek Blvd for one night. The service was great. The room was clean and comfortable. Type hotel area was very well groomed. The morning breakfast was outstanding.

Terria J, Front Office Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 260-490-6060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lydia Tremaine Best Western Plus Fort Wayne Inn & Suites North

"Pleasure trip"

5
19/09/2017

We were on pleasure family trip. All Best Western hotels that we stayed at were great. We would continue to stay at Best Western Hotels in the future. I am presently booked into the Best Western Hotel in Birch Run Michigan in the next week.

"Excellent Service and Facilities"

5
19/09/2017

We stayed here for an in-town wedding. The staff was very cooperative and helpful. The pool and hot tub were well- maintained (we used them several times in 4 days) and the breakfast was well-stocked and plentiful.

"Great hotel "

5
17/09/2017

That staff is amazing very friendly it's very clean and recently updated the breakfast had a lot of selections everything was hot and fresh, the hot tub was kept at a good temperature, we will be staying here again next year

"Wonderful place to stay!!"

4
17/09/2017

Best Western (North-Fort Wayne) was a very easy hotel to get to. The staff was very helpful in places to eat at. They were kind and nice. The room I stayed in was very clean & smelled good. Bed was very comfortable, as were the numerous pillows. Used the hot tub, which was also perfect temp. Would recommend this hotel.

"Great staff and Great Facility"

5
13/09/2017

You will be greeted by friendly and helpful people. The rooms are comfortable and clean. The pool and whirlpool are enjoyable and clean. The fitness center, though small, has the machines you need to get a good workout. Breakfast includes a great variety of items. This facility would be good for anyone traveling. It is also close, but not too close to the highway, restaurants, shopping, and some sites.

"Rooms and service need work"

2
13/09/2017

Stayed here for a couple of nights while in town for a wedding. Outside of the hotel looks great, and lobby at first sight seems okay. However, after checking in, we found trash left over from the previous guest, a bathtub/shower with no shower curtain, stained sheets, etc. While in the room the following day with a privacy sign on the door and the deadbolt locked, housekeeping attempts to enter twice! A quick 2 knocks and jiggle at the handle... After opening the door on the second attempt, the employee says "just wanted to check the room." Seems a little strange right?? That night we continued to hear employees chatting throughout the night outside in the hallway, very poor insulation as any noise travelled right through the front door. Breakfast is supposed to be served until 10:30am on the weekends, but we found everything empty and the breakfast room a complete mess when we went at 10am. All in all, I would not suggest staying here unless you're really on a budget.

"Great weekend"

5
13/09/2017

My family had a wonderful stay at the Best Western Plus in Ft. Wayne, IN. The staff was very helpful and courteous. The room was clean and comfortable. Breakfast was very good. Clean pool. I would highly recommend.

"Very Good BW"

4
30/08/2017

Very well kept, quiet hotel in smaller midwestern city, with friendly desk staff. Double queen room is large and clean; comfortable, clean beds; writing table plus three chairs; clothes chest; electrical outlets for phones/computers; a bit too much air freshener, but the windows open. Included breakfast includes a couple of hot items (sausage, pancakes, biscuits, gravy) plus the usual ready-made American cuisine. Ample car parking, located in a strip mall section of the city.

"Camp Pendleton USO your Cologne Guard"

5
25/08/2017

Hotel is 45 minutes from the venue, however it is one of the nicer BW. The owner and staff are very friendly, always smiling and offering assistance. The indoor pool and workout areas are well maintained.

"I recommend this BW motel!"

5
22/08/2017

Awesome experience and facilities, warm and caring front desk personnel, both evening and morning. They took time to evaluate my situation and provide the best solutions. I was able to use my points for this stay! That is a definite plus about BW!

"Passing through"

5
21/08/2017

Passing through on our drive back home to the northeast this hotel provided just what was necessary for a good night's sleep before driving the next day. The breakfast is always appreciated as it enables us to get up early and on the road.

"Terria is an asset to your company"

5
21/08/2017

I cannot say enough about this young lady. Kind, professional and quick. An asset to your team. The room was very nice, I liked how the room was split so when I completed work at the desk I could retire into the bedroom. The wet bar was awesome and a great place to do makeup in the morning. Everyone could not have been more friendly. Terria is, without a doubt the friendliest person I encountered!

"Great Service - all around good experience"

5
20/08/2017

Staff is very cooperative and helpful. Breakfast is plentiful - lots of choices. Clean, very nice rooms. All around very good experience. Probably the best Best Western I have seen in a long time! I would definitely recommend this particular hotel to anyone. It is surrounded by a lot of great restaurants - some within walking distance.

"Great Place for Groups"

5
14/08/2017

Our baseball team stayed at the hotel for almost a week. The staff was super accommodating to our group and gave us use of the breakfast area each night for group dinners. We loved the hotel and all the staff.

"Photos are deceptive"

1
08/08/2017

We booked this hotel based on the photos and descriptions of the property. We should have known better. Appearances, in this case, are not everything. The hotel IGNORED our reservation request to have all feather items removed. Popping sounds on TV were reported, but nothing was done during our visit. The tiles in the swim/spa room are NOT rated for wet usage...wet feet slip on them. Skin/oil/filth scum thickly coated all above water tiles in the spa, and non-pool rated tiles around spa and pool are being destroyed by chemicals...it looks bad. Another hint: Simply having a square tub full of too-hot water is not enough to earn the label of "spa." This one is far too shallow and has only a few minimal jets. Worthless. The pool is supposed to be heated, but it was COLD. Having the smoking area on either side of the entrance is TRASHY and exposes ALL guests, including those with asthma, to second-hand smoke. The room HVAC units do NOTHING to remove moisture from the air, making sleeping uncomfortable. Staff need hospitality training; they need to understand the difference between front (on stage) and back (off stage) of the house communication; I heard WAY too much. Paying $120+ for this room with these kinds of problems convinced me NEVER to book BW again, and this one was supposed to be a better quality hotel.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear JB, Thank you for taking the time to reach out in a review and inform us on your experience. We would like to extend our sincerest apologies for your issues during your 2 night stay with us. Our staff strives to implement any guest requests with superior service. As your expectations were not met we are looking into correcting the things that were less than desirable for you such as the spa and pool recommendations you provided. As we try to accmodate all guests the smoking area is only to be on one side of the porch so we will work to enforce this policy. Your list of grievances has been directly approached and corrected. It is our mission to provide our guests with outstanding accommodations and service. I am always here to listen if you'd like to discuss this further. To you we send our deepest apology as we thank you for your time.

"Top Notch Place"

5
05/08/2017

Very clean and well organized hotel! Staff is outstanding!!!! I would definitely recommend this hotel to anyone wanting to relax during a business trip. Many good places to dine nearby! Easy to access from I-69. Also not far from the Colusiem.

"My honest opinion"

1
31/07/2017

First of all I called several weeks in advance to book the hotel room and when I showed up to my room it was not the room i requested. I then had to ask for a twin cot to accommodate my kid Thursday night into Saturday. I did not receive the bed until Saturday therefore my kid had to sleep on the floor until we received the bed. Since the twin bed came with a charge, they waived it due to our circumstances. Second, the room I had stayed in did not have public access to places so I kept having to get a random room key to have the access I needed. Thirdly, the jacuzzi was not working properly for the first couple of nights, but was later fixed. Lastly, the food in the cafeteria was not that's great. In the end I was able to get my room discounted for all the issues, however I will NOT be staying at this hotel again and will not be recommending this hotel to people I know in the future.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear Brittaney, We greatly appreciate your 3 night stay with us. I'd like to extend our sincerest apologies for the miscommunication with your roll-a-way.We have addressed the policy with our staff so this isn't an issue in the future. It is unfortunate to hear you were not satisfied with the amenities we have such as breakfast and the whirlpool being closed. The staff was happy to discount your rate on site in hope of rectifying the situation. We always strive for superior guest satisfaction as we try to help as soon as an issue arises. I appreciate you taking the time to review us in order to inform me of the experience you had as all issues will be reviewed with the staff. Thank you for your time and please feel free to contact me to discuss further.

"Good Value for a Quiet Stay"

4
26/07/2017

We stayed at the Best Western Plus Fort Wayne for four nights while attending a family reunion. This hotel is newly renovated and very clean, however, we found it quite dark. This was from the very dark wood trim, poor lighting in the hallways and rooms, and the dark carpet and artwork. It seemed rather depressing. The rooms were comfortable and the beds were great. The bathroom was very clean and everything worked well.The check-in and out went smoothly with only a minor glitch, which was handled quickly by the desk associate. Breakfast was the normal hotel fare with little for those of us who must be gluten free. Overall, it was a very nice place to spend a few nights.

"Wonderful"

5
22/07/2017

Wonderful staff! I like staying at Best Westerns. I choose Best Western over any of hotels like them around. The manager at this one went above and beyond for my family. Never experienced that before.

"Nice, Clean Hotel"

4
15/07/2017

This Best Western is my go-to hotel in the Fort Wayne area. It's easy to find and access major roadways, convenient to shopping and I've not had any problems staying there. Smoking is not allowed inside, but I think they should not let people smoke on the front porch area, either.

"Awesome!"

5
13/07/2017

Awesome service and very clean hotel. Close to everything! Staff is friendly and the breakfast was excellent. Pool and spa help to relax after a long day. Walking distance to lots of shopping and some great restaurants.

"Very Nice Facility with a Very Nice Staff"

5
12/07/2017

We were in town for our daughters wedding and stayed at the BW in Fort Wayne. The location is very convenient and close to the interstate, several good restaurants and shopping. At check in we were pleasantly greeted and the process was quick and easy. The clerk was friendly and helpful, The rooms were clean and very comfortable. We had the room at the top of the stairs and to the right. It was very quiet and peaceful. The breakfast is good, with eggs, sausage, toast, and a lot of other items. The attendant was friendly and pleasant to talk to. We'll look to this facility on our next trip to FW.

"Best Western Fort Wayne"

5
11/07/2017

This is an excellent hotel for those who find themselves in the fort wayne area. The hotel is conveniently located close to freeways and many food and retail establishments. Using this hotel as our base we took day trips to Indiana Dunes National Lakeshore, about 2 hour drive as well as Chicago and Nappanee Amish Acres.

"Good for the area"

4
11/07/2017

We found this facility quite comfortable, a little pricey, but had all of the amenities we were after. Hot tub was nice, but it was a very busy evening. A little hectic for us. Adequate for comfort, we were able to have some privacy, they allowed Adult only time.

"Excellent"

5
10/07/2017

Had a great stay here. The staff were excellent, especially the front desk and the manager. We spent a lot of time sitting out in their porch area and they were very accommodating. Great place for teams to stay.

"Best Western, Fort Wayne, Indiana"

3
04/07/2017

Older, outdated and definitely needs some TLC for the price. Had much better value down the road at Indianapolis. Best Western for $20.00/night cheaper and much cleaner and updated facilities. The staff was very friendly and helpful.

"Had to stay in stinky smoky room!!!!!"

1
27/06/2017

Prior guests had smoked in our room304 which is a smoke free facility. Hotel was booked up so no other room to switch too. Felt we should not have to pay for a stinky smoky room, in a smoke free facility. We're told they would see what they could do. BS.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear timothyk970, We would like to extend our deepest apologies for your recent experience during your stay with us. It was unfortunate that we were unable to move rooms for you due to being at capacity. It was a pleasure to speak with your wife concerning the issues and be able to hear about the staff that were able to provide some help as they could. Thank you for acknowledging their efforts in our call. I have gone ahead and adjusted your bill per our discussion. Once again we sincerely apologize for any inconveniences. My door is always open if you'd like to contact me. thank you again for staying with us. as we look forward to welcoming you back. Sincerely, Terria J.

"Close to everything"

5
23/06/2017

I have stayed at this hotel many times. The staff is the friendliest, most helpful staff I ever have experienced at a hotel. The rooms are clean and fresh. The pool is just big enough to enjoy a dip along with the hot tub. The breakfast is good to begin your day and it is right off the expressway next to plenty of restaurants and activities.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Hello , We are very happy to welcome you back on your return visits! We'd like to extend our appreciation for you taking the time on the survey along with your social media contribution. It is with great dedication to service and cleanliness that we strive to provide the best for you. We take all suggestions and comments to heart as we are continuously trying to always go above and beyond. The staff is motivated by your input as we Thank you for your kind words as we look forward to inviting you back!

"Clean and comfortable"

5
20/06/2017

Can't ask for much more. Room clean. Beds comfortable. Staff was courteous and professional. The waffles were good too. LOL. Room seemed quiet of street / outside noise. Area out front to smoke is covered, with chairs and tables. Nice hotel. Would definitely stay here again.

"Very nice hotel."

4
01/06/2017

We have stayed at this hotel in the past as a"stay-cation". The hotel has a nice overall feel to it when you walk in. There were a few room issues this past stay, but nothing that would make us not come back. Staff took care of everything without delay.

"Excellent Place to Stay"

4
30/05/2017

This place is very clean and the staff are very friendly. The indoor pool was very cold and the hot tub was very hot. The rooms are very clean. Overall everything was great and I would stay here again.

"GRADUATION TRIP"

5
30/05/2017

Stopped in the Best Western for four nights as a graduation trip from the UK (our son studied in the US). The Reception Staff were very friendly, the hotel very clean with exceptionally comfortable beds. Basic complimentary breakfast was available. The hotel was quiet and in a great location for our needs. Would recommend this hitel

"Very Nice, Friendly Hotel, Reasonably Priced."

5
29/05/2017

My Wife and I were passing through Ft Wayne for our second anniversary Trip. When we got here the Staff was extremely Helpful and polite, we were able to get an upgraded room for a very reasonable price. The manager and front desk attendant were extremely attentive to my wife and I. The room was very clean and put together nicely. My wife and I will remember this Hotel when we pass through again. The hotel is very reasonably priced, more expensive then Motel 6, but it is a lot nicer too. Thanks to the amazing staff for a wonderful stay.

"Okay hotel, pricey"

4
27/05/2017

We were on a road trip and stayed here one night. It was the most expensive place we stayed. The room as nice enough and really clean. The bed was comfortable but the TV needed to be replaced (I did not report it), however, the internet was fast. I would stay here again if the price was more reasonable. In their defense, nearly every hotel in the area was sold out, which I guess explains the pricing.

"GREAT Hotel!!!"

4
25/05/2017

Excellent Hotel...Made my travel and business go very well. Great location on a main road, fitness center was very spacious and accommodating, and the room was very good with a great comfortable mattress and everything worked well. I would recommend this hotel for business (maybe not so much for couples or family).

"Ants"

1
20/05/2017

Got here friday and seen a few didnt think much of it.. Well saturday when i got back from work i smashed about 30 in less then a hour went to the desk was told we are full heres some ant spray.. And thats all i got. This place sucks beds are hard and my room smells like 100 stink bugs where smashed. The dots on my pic are just some of the ants.. They are in the bed and all over every thing i have me nor my company will be back here ever..

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear Nathan, We greatly apprecaite you taking the time to leave a review of your recent stay. We deeply apologize as it is very unfortunate to hear about your terrible ant experience. We do not take these things lightly and have taking steps to correct the issue. My door is always open to listen as I'd like welcome you back in the future. Thank you for your time in taking this review.

"clean & efficient"

5
18/05/2017

Inn was clean & property well cared for.Breakfast adequate.Appreciated availability of coffee.Room clean.Employees pleasant & helpful.Would return.The free parking was a plus.I wish there was option of adjoining rooms as it would've made stay with friends better.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear Ellen, Thank you for taking the time to leave your review. We appreciate your input as we use this information to continue to improve. As a dedicated team we strive to exceed guests expectations and value your opinion. Thank you for allowing us to accommodate you and leaving your thoughts on your stay. We look forward to welcoming you back in the future. Terria Justice

"just ok"

3
08/05/2017

Indoor pool was extremely cold. We asked if they could turn it up and by the next day it was unchanged. Why even have a pool if you're too cheap to heat it? Cotton sheets on the bed were very comfortable.

"Excellent Hotel"

5
04/05/2017

My daughter and I stay there one night. While in town for the Vera Bradley sale. This our second year going and staying here. The hotel is clean, breakfast was nice and room was very comterable. Will stay here next year when we come.

Terria J, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Dear Glenda, On behalf of our entire team we thank you fro taking time to share your experience. It is our goal to provide exceptional service year after year for our guests. We appreciate your return visit and look forward to welcoming you back! Terria J

"Best western plus"

5
30/04/2017

Just stayed one night, staff was very accommodating! No problems. Suited our needs . Clean, ample parking. Easy check in and out. Breakfast was sufficient, nothing over the top, but was good . We would stay again.

Terria J, Front Office Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
U826XZandreak, Thank you for taking the time to leave us your review. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon! Best Regards, Terria J

"Girls Trip"

4
30/04/2017

We stayed here for the Vera Bradley Outlet Sale. The room was nice but our toilet seat had a noticeable lean to the left-we nicknamed it the adventure seat since you felt like you may fall off every time. We had a suite which was nice and the seating area was great for us to stay up talking. Nice hotel and very close to our intended destination. We were pleased and will likely stay here again when we come back for next year's sale.

"Good value for the money"

4
27/04/2017

We were pleased with everything from the location, service, and staff. Would recommend staying on the 3rd floor as to not hear people above you. Shower head doesn't have much pressure but other than that, really can't complain. Was very pleased with the rates and would stay here again. Aubrey at the front desk was genuinely nice.

"Great location to stay"

5
23/04/2017

Taylor and Ellie were very helpful, I will definitely stay at this location again! When calling around for rates in the area, Taylor really wanted to earn my business. When checking out Ellie knew what would be fun for the 2 teenage boys we were traveling with!

Terria J, Front Office Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
JuliekK8495GY, Thank you for leaving us a 5-star review! We are happy to hear that you enjoyed your stay with us. Please come back and see us again soon. Best Regards, Terria J

"our stay in ft wayne in"

4
23/04/2017

Had a very nice stay at the best western. Very comfy and staff very courteous. Have stayed there last 2 visits. Close to venue I was attending. Close to restaurants and interstate. Easy access. Rooms nice and clean and bed comfortable.

"Nice Stay"

4
22/04/2017

The hotel staff were very friendly and helpful. The rooms are clean and bed is comfortable. Breakfast was good and nice variety. The only complaint is that the pool and the poolroom were a little cool.

"Welcoming and Friendly"

5
20/04/2017

The staff at this Best Western couldn't have been more accommodating! They went out of their way to provide us with the best service and in such a friendly manner. They truly took a personal interest in our stay at their hotel.

"Great stay!!"

5
14/04/2017

Had a great stay... very clean...and very friendly helpful and polite staff....... the outside seating area was wonderful to have for us guests... great location easy find and easy travel to restaurants and shopping stores. we will most definitely be back to stay again.

"Deb review"

5
13/04/2017

I liked everything about this hotel This has been the best hotel stay that i have been to The staff was great the breafast was great all in all my family and i were on a business tripp that turned out be very nice this hotel stay.

"Brief Stop in Fort Wayne"

5
12/04/2017

This is a very nice hotel with clean, spacious rooms. The staff was very friendly. The breakfast was great and unlike a lot of hotels the internet actually worked very well. My wife and I needed a place to stay while traveling back to Wisconsin and this hotel was a great choice.

"Very nice stay!"

4
10/04/2017

I walked in during a mishap with another guest. The manager was extremely polite and accommodating. Apologetic and empathetic. She went out of her to make the situation right. I was assisted with my check in a timely manor with nothing but great service. Room clean, orderly, and ready for my arrival. Close to Panda Express and I-69. Will stay here on next visit.

"dog pickup trip"

5
09/04/2017

the hotel was clean comfortable. they loved my big dogs.very nice and helpful.close to resterants.help me where other hotels would not allow my dogs even when they were pet friendly.they are defintly a great hotel and a nice place to stay.

"Great experience for my family"

5
08/04/2017

Suite fit our six member family well. We were able to check in early, and still go out into town to do fun things. There are enough beds for everybody. Comfortable and clean. And the breakfast the next morning was delicious.something for everybody.

"hotel accomodated a special event for student"

4
05/04/2017

This hotel was only one I contacted in Fort Wayne to accomodate friends and family coming to our daughters senior recital. They gave a generous group discount and were flexible in allowing time for people to sign up. They went out of their way to help with this and make it possible for us to stay the night and celebrate with her the next day.

"Loved my stay"

5
27/11/2016

We rented the jacuzzi/fireplace suite. It was beautiful.. from the moment you walk in you are greeted by very friendly staff. The room was very spacious and roomy. Just so very relaxing. The pool was closed but that was fine the hotel was very nice anyway. It was well taken care of and clean. Just have to say that the office staff were so friendly. I will definitely be back

"Convenient location"

3
17/11/2016

This is convenient to the freeway. Couldn't use the pool as it was not in use. Front desk was very nice to my daughter. To me, breakfast wasn't great. Mostly processed food items. My kids feel it was good. The rooms were certainly adequate but nothing special.

"Excellent Customer Service"

5
05/11/2016

TerrIa and the rest of the office staff were amazingly helpful and caring during my stay. They made sure my needs were taken care of and went above and beyond to ensure that the training class I conducted in their meeting room went off well. I look forward to staying again some day.

"Better than expected"

4
27/10/2016

Check in was easy as our rooms were already taken care of do to an event in the area. Service was quick and efficient. Our room was larger than anticipated with a kings idea bed, bath and living area. It included a small frig and microwave with a large counter space. The room was clean and spacious.

"Pack Your Patience"

3
26/10/2016

There was a delay at check in due to training going on. We recognized this and waited. My room was not fully cleaned with unmade beds and missing linens in the bathroom. It took 2 requests to have this corrected. Afterwards the desk manager did apologize.

"Don't expect a lot and you'll get it"

2
20/10/2016

The hotel looks okay from the outside and from the lobby. It appears the hotel is older? It appears it may be going through a transition? It is just in need of many things. The room was dirty - there were hairs in the shower (not ours). There was dust on the bathroom fan and in the corners of the room. The room smelled of smoke in a non-smoking hotel. They are asking way too much money for this hotel. For the price we paid, I expected more and my expectations were dashed. If I had paid $25 less for the room, I wouldn't be bothered.

"ND football weekend"

3
17/10/2016

Overall, this is an okay hotel, I gave it 3 stars because it needs to upgrade their rooms and dining area. The bathrooms/rooms need to be upgraded: shower pressure was very low, heating unit very noisy, beds too firm & there needs a better place to hang your clothes.

"Does Not Meet Expectations"

2
14/10/2016

Do not think you are going to do anything with the internet, because it is impossible. No high speed internet at this hotel or even internet in general. Rooms are not very clean or put together. Our room wasn't even painted all the way. Shower curtain rod was about to come out of the wall. You can hear semi's running outside more than I should be able to. The tv's are not very clear in sound. Breakfast was a mess. They don't offer a very good variety. I will not stay here again or a Best Western at this rate!!!

"Superb establishment"

5
30/09/2016

This hotel is very attractive in all areas. It is also clean as a whistle, extremely comfortable and the staff is outstanding! Best Western Plus provided me with an atmosphere that made me as comfortable as if I were at home and yet I felt pampered as well which of course is what I enjoyed during my vacation. I'll be back without a doubt next year!

"Great except wifi"

4
22/09/2016

Great staff nice Motel nice room everything was wonderful except Wi-Fi does not exist and in my room cell service is very difficult so if communication is important this is not the place to stay otherwise this is a first-class place

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Mitch D, Thank you for taking the time to leave us your review. I am happy that you found your stay to be comfortable. I am sorry to hear of the issues you experienced with the Wi-Fi connection. We understand high speed internet is important for travelers and as part of our commitment to provide exceptional service, we offer 24 hour internet support to all guests. We appreciate your business and look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"Our go to place in Fort Wayne"

4
12/09/2016

We always stay here when we are on a research trip at the Allen County Public Library. It's affordable and we always feel we get good value for our money. The staff is always courteous and helpful even when the hotel may be full to capacity. This past trip was a light night for them but it was quiet and restful as always.

"bad trip"

2
05/09/2016

tv didnt work --moved to room with wet floor- noisy since i didnt book directly with best western they could not make any adjustment. i will not stay here again. will never book through anyone except the hotel where i am staying,

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Walter M, I am sorry to hear of the issues you encountered during your stay. It is important to us that every guest is satisfied during their stay, regardless of booking source. I would like to speak with you further about your stay with us. Please contact me at your convenience 260-490-6060. Best Regards, Aubrey Exner Front Office Manager

"On the low side of average!"

3
26/08/2016

If you don't want to stay in and are only looking to lay your head down, I guess this hotel would be ok. The rooms were old and smelled musty. I say rooms, because we had more than just me in our party. All the rooms smelled musty. Upon entering the hotel, you have to go through a cloud of smoke, because that is where everyone goes to smoke. I would suggest making an area away from the front door, or even in the back. The linen room door was always open and a fan blowing into the room. The fan made a pretty loud noise and I'm not sure why it was blowing into the linen room, but it was during our entire stay!

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
LisaCarol2010, Thank you for taking the time to provide us with your review. We appreciate your feedback, and will use it to strive to improve. It is imperative that each and every guest values their stay with us. I would appreciate the opportunity to speak with you directly in regards to your stay with us. Please feel free to contact me at 260-490-6060. Best Regards, Aubrey E Front Office Manager

"Not Impressed"

3
26/08/2016

I stayed last night at this motel for business travel. The staff last night and this morning were very pleasant and helpful, but the room was less than average. The closet was a small indention in the wall with a curtain. Can handle that, but the rack was made for a man's suit, not a dress, in that the rack was placed low not high. The lower half of my dress was hanging on the floor. Also, this morning, the breakfast was inadequate--grateful for food--but have seen better at "non-Plus" motels. I chose to not eat.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Pmwelch, Thank you for taking the time to provide us with your review. I appreciate you complimenting our staff; however I do apologize for the drawbacks that you encountered throughout your stay. I would like to discuss your experience with you directly, you can reach me at 260-490-6060. Best Regards, Aubrey E Front Office Manager

"Very nice facility"

4
22/08/2016

The reservation clerk went out of her way to be sure I could have an accessible room since my parents can't step into a bathtub any longer. All employees were very pleasant and accommodating. The facility is very nice and I would have used the pool if I hadn't been so tired. The water pressure is a bit lacking and the number of available TV channels is small. The TV channel guide does not list the local channels (CBS, NBC, ABC) so you have to keep changing channels until you find what you want.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Joyce S, Thank you for taking the time to leave us your review. We are thankful for your kind words. I also would like to thank you for bringing your concerns to my attention. We value your feedback so that we can ensure a better guest experience in the future. We look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"Not a Plus in the Best Western group"

2
16/08/2016

After traveling for nearly 3 weeks and staying at over 6 Best Western hotels we opted to book a room with this BW for an overnight stay after a concert based on all the positive experiences we had. While not exactly the worst place we've stayed it is definitely not up to par with the Plus standards. It's decent but a little worn. You can tell that they are trying to update things but it's still sloppy with unfinished upgrades. Nice, polite and helpful staff. Assigned a room quickly. Our room was standard queen and tidy but the odor you walked into smelled like stale coffee grounds. It was overpowering and didn't dissipate even after turning on fans and the a/c. The a/c shield was a little loose and rattled all night. Nothing seemed to help or stop the annoyance. The curtains wouldn't close so the room didn't darken much for a restful sleep. They offer a morning breakfast. The area was tidy and the staff was attentive. Limited selection with no meat options like they advertise on the signs. They were out of juice but it was quickly filled when the staff was notified. A little underwhelming for a hot breakfast. Needing some caffeine we tried to purchase a soda from the machine. It wouldn't take the dollar bills so we asked at the desk for change. They didn't have any change but offered to sell a can (not the bottle size from the machine). These were on a shelf but the staff assured us they were chilled. She also commented that the dollar changer was probably full... it happens all the time. Curious why it would be full if they know it fills up. Shouldn't it be emptied regularly? Another concern is the apparent lack of security. The hotel was pretty full and adults and kids were all over the place. There were some sitting on the sidewalk outside the side entry door. This area was not well lit and it was small/confining. It was a little unnerving to step over people to get inside the hotel. The porch provided a nice seating area but allowed smoking. Technically it was outside the boundary set by law but those that don't smoke still had to walk through the haze and it seeped into the main areas too. They had obviously closed/cleaned the pool area late evening. The entire lower level smelled heavily of chlorine. There was obviously no "lights out" or quiet time for the hotel. Maybe we just had a bunch of people that lacked common courtesy. People were running around and loud throughout the night and well in to the early morning. My in-laws also booked a King suite and said the group partied loudly through 3am so they didn't get much rest. I reported the smell and rattling a/c unit at the front desk the next morning. The staff was quick to apologize and ask if there was anything they could do to compensate us. That isn't why I mentioned the issues to the desk and we didn't take anything from them. The thing that irked me the most was that her mannerisms or comments seemed to suggest that they knew about the smells and noises and simply haven't addressed them. Overall it's ok but definitely needs some work, updating and is NOT one of the Plus lines for Best Western. This is ok for an overnight stay if seeing a concert but I would check around for other options.

"Locomotives are dirty."

5
14/08/2016

The folks at Best Western never look down on us after a dirty days work. They are always happy to see us and help us get to a room to get cleaned up and rested so we can go out and keep the nations railroads moving. Doing the repair work on these engines is dirty grueling work and they help us get it done. Thank you.

"High School Reunion"

3
08/08/2016

Fine place, with nice GM, but the room and breakfast were lacking. The hotel has been renovated but the job was not fully executed. Dirty old grout. Hardly any water pressure in the shower. The breakfast was pretty sad. Powdered eggs and fatty sausage. The little "crumb cakes" were tasty though.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Edwin R, Thank you for taking the time to leave us your review. I am sorry to hear that we did not meet your expectations. It is very important to us that each and every guest is fully satisfied with their stay. I appreciate your feedback and will take measures to see that your concerns are addressed. I hope that you will consider to stay with us in the future, as I am confident that you will find your next stay to be of complete satisfaction. Best Regards, Aubrey E Front Office Manager

"Best!"

5
31/07/2016

From the second of arriving at the Best Western Plus I knew that I had chosen a good one. The room was very clean the staff was absolutely wonderful the pool could have been bigger but there was two times during our stay that we had the pool all to ourselves ,me, my daughter, son-in-law, & grandkids. The hot breakfast was very good, the lady who was working that area was super nice. Would not hesitate to go back and stay there again.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Sandra T, Thank you for leaving us such a great review! I am pleased to hear that you enjoyed your stay with us. I appreciate you noting our hot breakfast and pleasant staff. We look forward to welcoming you back to stay with us. Please friend us on Facebook in order to stay informed of our get-a-way packages and upcoming specials. Best Regards, Aubrey Exner Front Office Manager

"Good, comfortable stay"

4
25/07/2016

We stayed for several nights in a double queen suite. It was very spacious and clean. Laundry room is good. The pool is very small but still ok. The gym - the weight machine is almost broken but the elliptical and the treadmill is good. Friendly staff. Close to grocery store and places to eat. We will definitely consider it again.

Aubrey E, General Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Bmtraveller2016, Thank you for taking the time to leave us your review. I appreciate your kind words. I am sorry that the weight machine was down for repairs while you were here, but I am happy to report the repairs are complete. We look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"Great Location - Not so clean"

3
13/07/2016

I did not report this due to length in room, but the shower did not work and I had to bath for 2 days. Also, since the bath took longer, the auto lights would shut off leaving me in the dark. I thought I would use the hot tub and pool but when I went to it, you could barely see through the water it was so dirty and cloudy. I've stayed at other Best Western Plus hotels and was very satisfied. Maybe this was just a one off bad experience.

"Stopover"

5
06/07/2016

Nice, clean room. Friendly staff. I wanted a place I could get in and out quickly, and this was that. Front desk staff was very friendly and helpful. After I had been in my room less than an hour, they checked to be sure everything was OK. I liked having a microwave and a refrigerator with a small freezer compartment. For a one-night stopover on my way north, it met my needs.

"Good stay for the entire swim team"

4
05/07/2016

Our swim team was in the area for a meet and stayed here. The staff was very accommodating to the group (especially given our size). The rooms were clean and what you would expect. The kids had fun at the pool. I'm guessing this will be our hotel again when we come next year.

"Good Hotel for the Price"

3
28/06/2016

The hotel was easy to find and very clean. We stayed during a wedding and they put all the guests on the same floor. However the air in the hallways on the floor was broken the whole 4 days we were there. The cleaning staff worked with our schedule and even decorated the bride and grooms room! I would recommend the hotel for a short stay.

"Convenient and wonderful"

5
14/06/2016

How great is it, having 5 little girls to find a hotel that's affordable, clean, and FITS US ALL LEGALLY!!! Best western rocks. We love it, and we're probably gonna be using them exclusively. We are a traveling family band, and we find these 2 queen suites to be just wonderful. Breakfast was better than average, and the pool rocked. Great all round.

"Friendly, helpful, and comfortable"

5
14/06/2016

Staff at desk was very friendly, and on top of her job. Clean and comfortable rooms. The hotel appears to be kept up well. The hot tub was nice. No problems with the internet. What more can you ask for?

"Quick and Pleasant Stay"

5
13/06/2016

Second time staying at this hotel and it was just as I remembered. Staff was friendly and helpful, lobby and halls are clean and updated. Rooms are updated and well maintained. Internet and breakfast leave a little to be desired but you get that anywhere. Would rather stay here than chance it elsewhere anyway!

"Friendly @ Clean Place"

4
10/06/2016

This is a clean and pleasant place to stay. I would visit again. Very good staff. Bed are comfortable and rooms are roomy. Like the refrig and microwave in each room. The staff is helpful and always smiling. Shopping and restaurants near by.

"fire alarm, dirty bathroom, and heat"

2
07/06/2016

I had stayed at this same hotel in May the food for breakfast was superb, the air conditioner was perfect and the room was very clean. This time was horrible. The fire alarm went off at 12;30 A.M. the fire truck came and everything. They said it had something to do with the heat from the pool area. We were outside for 1 hour then it took another 45 minutes before we could stand the sound of the alarm to go back into our room. The bathroom needed to be mopped. The air conditioner did not work properly. We set it for 72 but it would either run non stop or would stop and not start up again. The eggs, gravy and biscuits were cold only 1/2 hour into serving and the attendee was busy cleaning the outside of the building and the lobby. It was the worst hotel stay I have ever had.

"Thanks for making..."

4
31/05/2016

Thanks for making the week/weekend a great success. It was not only my son's wedding, it was also another son's birthday and the first time in over 16 months our family of 6 were able to get together, since our son and daughter both joined the military. Everyone was great, from start to finish. They went out of their way to make sure we were happy. A slight issue with the room at first, yet the young lady did not stop till she was able to make sure we were happy! Highly recommend this hotel.

"Location, Price, Quality, Amenities"

5
28/05/2016

I give this property an "A" for location, an "A" for value, an "A" for quality, and an "A" for amenities. Breakfast is top quality. The fitness center actually has equipment that works. The micro/fridge is a necessity because of my medicine and special needs. I always stay here anytime i am close to the area. i use this hotel as a hub and work out of it in all directions during the week.

"Nice Stay"

4
24/05/2016

My husband surprised me with a whirlpool suite getaway. Our room was on the first floor at the end of the hall and was very quiet. There were spotlights that lit the grounds outside our windows which added safety to my mind. Breakfast was filled with variety. I liked the Mexican omelette and cinnamon muffin. We had lots of towels. The bedroom had a swirled metal bed frame with yards of tulle. It was sweet. The reason the hotel didn't get 5 stars is probably more of a "chain" issue rather than this room. The amenities are very low end. Similarly priced chains have better soaps and lotions. Additionally, the coffee is tasteless. Instead of half and half, powdered creamer is the only provided option. Finally, there are not enough lights in both the bedroom and living room. I could hardly read.

"Dynamite"

5
23/05/2016

Friendly staff, great rooms. We were in a rush when it was sold out and they still were able to accommodate us with an early check in. Bed spread was nice, had a strange long cylindrical pillow that freaked me out at first but I grew to love over time and now actually kinda miss. Dyanmite.

"Convinient and quiet"

5
23/05/2016

Located near a ton of shopping and food, easy on-off for the highway, and a quiet place to get a good night's sleep. Rooms were clean, staff was friendly, and the breakfast was plentiful. And EVERYONE on the staff was a dog person - made my pooch feel super welcome. Would absolutely stay again!

"Not worth the money"

3
15/05/2016

I paid $200 a night for a suit with several issues. The HVAC unit was very noisy every time it kicked on, the breakfast was ok, light switches did not work, WIFI had poor reception in the room. Very clean room and friendly staff.

"Car broke down and we need a place to stay."

5
13/05/2016

We are 80 years old and had to stay in our room 24 hour for 3 days till the car was fixed. The staff was wonderful,. They help us find out how to order food out Their smiles and can we help you, made the stay pleasant. Thank you all.

"Mrs. J"

5
04/05/2016

Hotel was very clean. Wonderful accommodations.the staff were very friendly and helpful. They made sure everything was in order. We were in the city for a funeral and the staff and hotel made things easier for us. I would stay at this hotel again, and again.

"Friendly staff and good overnight stay"

4
03/05/2016

Just stayed overnight on our way to St. Loius. Got in fairly late but no problem getting signed in. staff was friendly and room was clean and comfortable. Breakfast was as advertised and everything was hot and fresh.

"Excellent Wedding Night Experience at Best Western"

5
03/05/2016

This is the most excellent hotel I have ever stayed at. The suite was beautiful for our wedding night. The staff was exceptional. This hotel was beautiful, clean and had a lovely breakfast. The waffels were delicious.

"Love it"

5
01/05/2016

This hotel was one of the best so far I've done stayed in so far. My room was very nice. I was on the the 1st floor at the end. The breakfast was ok. The cereal was a little stale. But the eggs was great. I definitely will be staying there again. I'll also would refer a friend.

"Great little hotel for us!"

5
28/04/2016

We needed a hotel with a pool so that the family could swim while I went to a concert. This fit the bill perfectly as it was close to the Coliseum, was well priced and had a full breakfast included. Staff was very friendly and everything was very clean. I would stay there again.

"Good"

4
21/04/2016

Good hotel would stay there again. Was satisfied with the whole stay and would stay at the hotel next time I'm in Fort Wayne, IN. If this is how all Best Westerns are I would definite stay at another one in the future.

"Nice hotel."

4
19/04/2016

Hotel was nice and comfortable and clean. Was some noise coming from upstairs room which kept us awake. Breakfast was good and area clean. Coffee good and hot. Hotel staff very helpful. Would stay again. Relatively small hotel.

"A great place to stay for the Vera Bradley Outlet Sale"

5
16/04/2016

I was very pleased with my stay. My only compliant was that the waffle batter was extremely watery. Other then that, breakfast was really good. I also loved how this hotel offered so many amenities. Even though, I did not get a chance to use the fitness room, the business center, pool and spa were all very nice. I loved the fact too, that this particular hotel was just a short stop away from where the Vera Bradley Outlet Sale takes place. The rooms are very clean as well.

"Excellent!"

5
13/04/2016

Super friendly & helpful staff! The room was beautiful & clean, with comfy beds & fluffy pillows! We really enjoyed the pool & hot tub! Breakfast was delicious and offered a great variety. Definitely will stay there again!

"Son's Basketball Tournament"

5
12/04/2016

I would just like to say the assistant manager at the Best Western Plus Inns & suite at Fort Wayne by the name of Terria Justice was outstanding. She went out of her way to accommodate me and my family for a last minute booking, because the package deal we had with the tournament officials was not placed properly. Terria immediately took on the task of making some adjustments and the room assignments to accommodate us with my son's teammates. The stay was great we will truly be back thank you. Larry and Anika Surratt

"LATE CHECK IN"

4
09/04/2016

We booked our reservation on line at noon. Check in was supposed to be at 3p. We got to the hotel at 3p. It is almost 4p and our room is still not cleaned. The customer service desk said that the cleaning ladies were "on-top" of it. Our kids are complaining and waiting to swim. They have not had any sympathy for the situation. I do not recommend. Have not seen the room yet, but am hopeful.

"Nice hotel but poor staff experience"

4
08/04/2016

Noisy party of women under portico at 2 am, outside our window. Clerk on duty overnight claims she heard nothing. She was unkempt and didn't know how to set up the breakfast room. Couldn't find the waffle mixture or porridge mixture but made available individual oatmeal, when asked. Said she couldn't find jam or PB but we found it in one of the cupboards with little trouble. No cold water available at breakfast.

"Wouldn't think of staying anyplace else"

5
05/04/2016

When hotel staff know your name and treat you as well as the staff at this Best Western, why would you want to stay anyplace else. It's convenient to shopping, restaurants. It's a quick 15 minute drive from the airport to the hotel on the Interstate loop around the city. How many times have you forgotten something? There's Meijer's right behind the hotel to pick up anything you might have forgotten (and you don't have to go back onto the main road).

"Great Place and Staff"

5
29/03/2016

I always enjoy this hotel whenever I need to stay in Fort Wayne. The staff is always extremely helpful and polite. The rooms are always clean, and are at a comfortable temperature when you walk into them. The breakfast is a standard hotel breakfast, but again, the staff is always friendly. I would recommend this hotel anytime.

"Absolutely Amazing!"

5
26/03/2016

From the moment you walk through the door you are treated like family. You aren't a paying customer. You are welcomed! I have traveled all over the country and have yet to find another hotel as friendly as this. Terria goes out of her way to make sure every aspect of your trip is well taken care of. Aubrey was more than happy to get us checked in and even offered us discounts to location restaurants. When you stay here you really do "Stay with people who care". It's not just a slogan. Thanks guys for an amazing experience! I will be back again for sure!

"Pleased."

4
19/03/2016

Not a bad place at all. I really can't find a whole lot of negative with the property. It is a comfortable room, clean, well kept, inviting but maybe a little warm for my liking. But other than that. Not a bad place for the price. Breakfast however is the same poor choices as every other hotel. Sorry. Eat out.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Devildog8411, Thank you for taking the time to leave us your review. I proud to hear that you find our accommodations to be clean and comfortable. However, I am disappointed that you didn't find our breakfast to be enticing. We are always trying new items on our menu in order to keep a variety. Please take a peak at our selection upon your next visit! Best Regards, Aubrey Exner Front Office Manager

"Best stay I've had in a long time"

5
14/03/2016

The room was very clean and comfortable. A the staff there constantly asked how could they best service you and the hot breakfast was hands down delicious. This hotel was very peaceful and relaxing. I'd definitely decide to stay there again

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Dominique J, Thank you for leaving us such a wonderful review! I appreciate you noting our breakfast and our staff's hospitality. We look forward to welcoming you back to stay with us. Please friend us on Facebook in order to stay informed of our special offers. Best Regards, Aubrey Exner Front Office Manager

"smokie room"

3
01/03/2016

Although our room was a non smoking room, it smelled like smoke very strong. There was also a light shining right at our room and the curtains did not block it out. The staff was very nice and attentive though.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Ronda W, Thank you for taking the time to leave us your review. I apologize for the issues you experienced in your room. I appreciate your feedback, and I have addressed these concerns with the appropriate departments. We look forward to the opportunity to accomodate you in the future. Best Regards, Aubrey Exner, Front Office Manager

"Not nice"

1
29/02/2016

We were very disappointed with this place altogether. First of all we splurged to get the "family suite" since we had our children with us. First of all, the room was clearly very dirty & covered in dust No toilet paper, dirty mirrors, hair in sink and tub, no pillows & no canopy bed as promised. Broken fireplace, no wet bar and very small pool and spa. There were ants covering the pool room floor, that's probably because of the old chewed up gum on the floor. Gross. No happy at all. Tried to get a new room but there wasent any available. We roughed it out but I was grossed out the whole time. Unfortunate.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
PJtrophywife, Thank you for taking the time to leave us your review. I am disappointed to hear that your stay was unsatisfactory. I appreciate you bringing these concerns to my attention, as they are far from the norm. I would like the opportunity to discuss your stay with you and make this right for you. Please contact me directly at 260-490-6060. Aubrey Exner Front Office Manager

"Friendly Staff, Clean Hotel"

4
29/02/2016

Upon Check-In we were greeted by our group coordinator Terra, she was super friendly and got us checked right in. The rooms are fairly small (we had a double queen) but it was adequate for us just staying for a couple of nights and not spending a whole lot of time in our room. The shower pressure was not so great and Sunday morning we didn't have a whole lot of hot water. However, overall the stay was pretty good. The room clean, the pool was clean and decent temps, the halls were clean. They were super accommodating to our large group. The breakfast was fine. We'd probably stay here again.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Joni S, Thank you for taking the time to leave us your review. I am happy to hear that you found your stay to be comfortable. Please inquire about our Queen Suite upon your next booking with us; I'm sure you will enjoy this spacious room if you're traveling with a group. We look forward to welcoming you back to stay with us. Best Regards, Aubrey Exner Front Office Manager

"Great room and staff!"

4
27/02/2016

So, I was in a bind and I was able to get my company to approve this hotel. The staff were extremely friendly and even upgraded me to a suite at no extra charge. Mary, receptionist, was kind enough to give me directions to a great restaurant, however, the guys I was with wanted streak. The room was clean and inviting. I conducted my bed bug check and no bed bugs were observed! The only reason this hotel gets a four and not a five was the fan between the bedroom and living room was extremely loud when it kicked on. I highly recommend this hotel to anyone!

"Great value in Fort Wayne"

5
22/02/2016

The hotel was very clean, the staff very hospitable, the hotel offers free parking/breakfast/wi-fi, and has a pool (although they over-chlorinate it, as it can hurt your eyes). A very good value for the cost.

"10:30am"

5
08/02/2016

Awesome staff, clean and comfortable rooms! Bed was amazing bathroom was clean, will recommend to family and friends ! Price was awesome too! Manager was very sweet and accommodating. Didnt try the breakfast but it smelled delicious! Will stay there again!

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Lisa B, Thank you for leaving us such a wonderful review! We truly appreciate your recommendation. We look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"front desk guy was so helpful"

5
02/02/2016

Overall great value, the front desk guy was so helpful and so nice. beds were comfy and place was super clean. overall satisfied with our stay. Breakfast was good, and we enjoyed eating on "real" plates with "real" silverware. coffee was hot

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Lori T, Thank you for taking the time to leave us a 5-star review! I am pleased to hear that you enjoyed your stay with us. I appreciate you noting our breakfast and high standards of cleanliness. We look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"might want to hire a new handyman"

3
02/02/2016

The "updates" in the bathroom were nice however the patch job around the mirror was awful. There was no attention to sanding the drywall before painting. The tile floor was patched with grout that did not match. We had an issue (unrelated to the upgraded decor) during our stay and had to leave abruptly. Management was not super helpful in securing us alternative accommodations. It is an okay place, but there are other hotels nearby. We ended up at the Hyatt which had a great breakfast and was clean.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Mazalfll, Thank you for taking the time to provide us with your feedback. I appreciate you bringing your concerns to my attention. I would like to assure you that these concerns were promptly addressed and have been corrected. I am hopeful that you will consider to stay with us in the future; as I am confident you will find your stay to be of high satisfaction. Best Regards, Aubrey E Front Office Manager

"Fort Wayne stay"

5
30/01/2016

The hotel was nice - room was clean and comfortable, I liked having wifi available so I could submit my reports easily, and the breakfast was good. The price seems kind of high for one person for one night on business.

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Bf1750, Thank you for taking the time to leave us you review. I appreciate you noting our breakfast. We hope to welcome you back to stay with us in the near future. Please contact the hotel directly upon booking your next reservations, as we guarantee the lowest rates. Best Regards, Aubrey Exner Front Office Manager

"the front desk is very friendly"

5
28/01/2016

if i needed help with anything they where rite there to help me and the pool was very nice rooms where up to date and breakfast was very good and i will be staying here again and i would tell my friends and family about this hotal as will

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Chris M, Thank you for taking the time to leave us such a great review! I am pleased that you enjoyed our breakfast and newly renovated rooms. We look forward to welcome you back to stay with us. Please add us on Facebook in order to stay informed of our upcoming specials and package deals. Best Regards, Aubrey E Front Office Manager

"Great Stay....Great Suite"

5
24/01/2016

We had an exceptional stay in the hot tub suite. Very clean hotel all aroud with great staff and excellent continental breakfast. The hot tub was plenty big for two. Our only complaint would be the motion activated light switches in the room. We will definitely stay again.

"Couldn't have asked for better"

5
21/01/2016

The staff was very helpful in changing our reservation specifics twice.The room was immaculate, spacious, and luxorious. (We chose a room with a whirlpool tub and were happily surprised to find a canopy bed.) The staff was nothing but nice and helpful. A wonderful experience at a wonderful hotel. Would highly recommend!

"Super convenient, wonderful staff"

5
20/01/2016

It's so convenient to the highway, food and shopping. Room access in in the building so you can feel completely safe when going to your room. Parking lot is well lit. Staff is always so helpful. Definitely recommend whether you're traveling alone or with family.

"The only place I stay in Ft. Wayne"

5
15/01/2016

Clean, helpful, friendly staff. I am actually kind of surprised my experience this second time around is as good as the first. How often does that happen? They are always ready to help with anything. Clean, comfortable. Very cozy lobby. Pleasant to walk in to a warm fireplace from the rainy winter.

"Is the Best...as it is named!"

5
14/01/2016

I stayed there for the weekend and was treated very well right from the time I checked in to the time I departed. Warm and cozy lobby..The Jacuzzi suite I stayed was "royal"... Sandy and her team of great staff deserve kudos for their upkeep.

"Our Christmas eve and day stay"

4
12/01/2016

The pool was excellent this stay. The breakfast could be much better, quality and presentation. And billing accuracy could be improved on, especially to ability to correct any wrong charges or input(s) at the time of check-out, and not have to wait days later for said corrections.

"Not too bad"

3
10/01/2016

My wife had to go to Fort Wayne for the weekend for a business dinner so we decided to double it as a date get away. I booked us a room here because I wanted a whirlpool room and from what I read and the pictures I saw, I thought this would be a great option. We arrived around 1:30 and were hoping to check into the room before going to our dinner meeting. They don't allow check-ins before 3pm. We had to wait until later to go to the room which isn't a big deal. A policy is a policy. When we got into the room it was big and had a king canopy bed. The room was clean and the bed was comfortable. The whirlpool was clean and they had plenty of towels for us. Only a few things that we didn't like. There were done cosmetic issues. The bathroom is in need of some painting to cover up holes, dents and scratches. The shower head looked like it was coming out of the wall. The water pressure is low and the shampoo they provide you was half empty. Not sure if it was replaced or from the last guest. The breakfast is average. The breakfast room is very small, so on a busy morning like ours, you have a hard time moving around. They only have one trash can and it is in the back of the room so you have to maneuver around everyone to get to it. Overall, we didn't hate it, but felt like it need a few changes to bring us back.

"Exceeded Expectations!"

5
09/01/2016

Amazing and wonderful! Clean!! Susan, at the front desk, went above and beyond to give us great accommodations on very short notice! We will be back! I Highly recommend! This is an updated hotel that gives a very good first impression when you walk in the door. The rooms don't disappoint. Very affordable too!

"Nice quiet hotel"

4
02/01/2016

Check in was easy, staff was friendly and outgoing. Room was nice. Pool area clean. Very poor water pressure in room. Hotel is located near the highway and there are plenty of places to eat around the area. I would stay at again when it is time for my wife and I get a chance to sneak away again.

"Typical Best Western"

3
20/12/2015

We were just here for an evening and the rooms were very clean. The hot tub was lukewarm and few towels in pool area. Breakfast was decent, but obviously from a can/package. Would have gotten much better review if the person working the desk wouldn't have of allowed a group of parents and 10+ kids stay in the lobby, hog the computers, and basically have a family reunion in the lobby you see in the photo on this app.

"Home Run"

5
14/12/2015

Our daughter needed a handicapped room. The room was perfect for her right down to the width of the spacing between the queen sized beds which allowed her wheel chair to go between. The shower stall arrangement was great. There was a LEGO robotics competition the next day so the hotel was filled with kids. Despite this, things quieted down @ 10:30 pm so we were able to sleep. The staff was helpful and very courteous!

"Surprised by quality"

4
09/12/2015

A very good hotel for the money, great location near newer amenities on north side of Fort Wayne. The bed was really comfortable, the staff was very friendly and helpful, and the breakfast was free. Great value!

"work trip"

5
05/12/2015

This was a last minute trip into the area for work. I had made no arrangements to stay anywhere. I called the desk of another motel I would normally stay at, and was switched to their national reservations center which rubbed me the wrong way. I pulled into this motel and walked in to inquire about a room. Two words: Terria Justice! Wow, if all places had an employee that worked this hard and was this pleasant, the world would be a better place! Thanks for everything!

"Second Stay in month of November"

5
02/12/2015

The staff is very personable and helpful. The room was very comfortable. I'm not a big breakfast person, but liked that there was a variety of items to select from. There's a grocery store close (and you don't have to get on a main roadway) to grab items for your frig. Will definitely stay at this hotel again!

"very nice"

5
01/12/2015

Nice place to stay. I would stay here again. very convient to where I have to be. Close to restruants and shopping. Hotel staff very helpful and pleasant. And apprearance was very nice. I would recommend the comforter to be clean was only problem I had with being here.

"Terria Justice was awesome!"

5
30/11/2015

Front desk, Check in - was awesome! Greeted us with a smile and quickly checked us in as we chit chatted about the beautiful sunshine state we came from. 30 mins. or so after getting in the room we received a courtesy call from the front desk checking if the room was satisfactory. (loved it). Breakfast was the best we had in quite sometime! Overall, we were completely satisfied and will be back! Thanks Terria Justice and the crew for make our stay complete and comfortable!!!

"Anthony the frt. desk greeter"

5
27/11/2015

To the owner of this suite !! upon arrival we were met by your frt. desk greeter. After my wife & 3 yr old grandson & myself got to our room unpacked & headed rtie down to the pool room. Hence { 2ND TAIME WE STAYED HERE } we were enjoying ourselves very much when a young man named anthony walked in & greeted my family with open arms. that instantly got my attn: he looked us in the eye each & everyone of us & sadi well hello i'm Anthony & glad to have you here is there anything I can help you with just let me know. I john spoke up & asked where can I take my grandson for at for a lil fun. he recommended a family fun area just down the road. before we could get out of the pool he was back & advised me that this place was open & printed the address out for me & had called this entertainment center for us & advised them that we were on our way. we reached this place within 6mins no prob @ all { i'm small time guy big citys not my fav. } my grandson had a great time as well as my wife & I watching him play. Anthony you have here is very much worthy of running your suite as a gm. His sense of the customer expectations is very much what a co such of this is looking for to keep them very profitable in all aspects. To sum this up my wife grandson son his wife my father in law & his wife & gizzy the dog. 2nd time we been here. ! & will be back each time we come to this city for any overnite stay will be here as long as we get to have Anthony as your ambassador we will be more than happy. I'm also a GM of the largest RV co. in Ind. Multi. Billion co. in customer service Thxs for taking the time to read this & I really hope thi gets to the owner or owners & to most importantly ANTHONY get him the one minute manager the book is worth it's wait in customer awareness. once he has read it the others should follow. John T. Jones III & FAMILY !!

"Halloween Weekend"

3
24/11/2015

The check-in was easy but fees were added on that were not explained due to the online TripAdvisor reservation processing... We got into our rooms right away. The staff were professional and helpful throughout our stay. The price was o.k. when compared to some other options in the area. They gym was small and I was unable to turn on the T.V. My daughter and I stayed here for a weekend retreat while attending Halloween festivities with my grandson. Our reservation included a breakfast buffet (coffee, juice, waffles, sausage, eggs, cereal, etc..). This hotel was convenient to restaurants and the highway. The only complaint was that the pool was chilly; however, I enjoyed the hot tub in the pool area.

"Good Place to Stay"

4
24/11/2015

Stayed in Jacuzzi Room. Room was very clean and newly updated. the jacuzzi tub a bit small and dated. Hotel staff was very friendly and helpful. They recommend restaurants in the area, check in was fast and so was check out. provided hot breakfast with different choices. would recommend this hotel

"Staff that cares"

4
15/11/2015

The Service went above and beyond. Tara and Theresa took good care of us. I can not thank them enough. They are very organized and looking out for their guests. Friendly staff, delicious breakfast and clean hotel. Definitely will stay here again when in town. Thank you.

"Best western PLUS"

5
10/11/2015

Outstanding service. Staff went above and beyond to make sure my stay was memorable. If you're looking for a clean, reasonably priced and friendly staffed hotel this one is right up your alley. I recommend this stay to anybody. Thank you best western!!

Aubrey E, Front Office Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
Ryann144, Thank you for taking the time to leave us such a fantastic review! I appreciate you noting our cleanliness and service. We appreciate your business and look forward to welcoming you back to stay with us. Best Regards, Aubrey E Front Office Manager

"Great Stay"

5
09/11/2015

This hotel was great. We had access to a fitness center, pool, hot tub, and an amazing breakfast the next morning. We loved our room. Very clean. Walls are a little thin though but we just turned on the fan on the AC/Heat unit in the room to help.

"Very comfortable, quiet, great for business"

5
29/10/2015

The hotel was very comfortable, quiet, the room was great for relaxing and I could work in it very comfortably. I would definitely recommend staying at this hotel. Clean and the staff was very nice. There were several places to eat around, had choices of Cracker Barrel and IHOP for breakfast.

"NEVER SAW THE PLUS AT THIS FORT WAYNE HOTEL"

3
28/10/2015

We stopped at this hotel in Ft. Wayne as it was one of the last with any vacancies. The plastic seemed walls and doors added to its very outdated décor and actually were not that bad. We did not feel safe for whatever reason, possibly because the tiny lobby area was mobbed when we arrived. The breakfast was rather dismal and cooling the two rooms was difficult as there was a very small fan in the wall over the bedroom door that supposedly sent cool air into the next room. It was a noisy little sucker! If you're looking for a bed to lay down on to sleep and no more, this place is ok.

"Great place to get a good night sleep "

5
24/10/2015

Due to my job I travel alot. I stay in this hotel 1 or 2 nights aweek. Always clean, fresh rooms with a nice warm spa to relax in and a nice pool to swim. Management and workers here are very professional. Never had a problem here and will continue to stay here.

"Best Western stay"

5
21/10/2015

All around great place! Very excellent staff-very clean and comfortable. Lent us their scissors! Sweet charming ladies! Helped us with mapping the city.We would stay here again. Safe area and pleaty off free parking.

"Hockey Fans"

4
19/10/2015

Our main reason for being in town was to see a Fort Wayne Komets hockey game, so I wanted a hotel on the north side of town. However, this was close to way more than just the Allen County War Memorial Coliseum. Shopping (Glenbrook Mall), food, even everyday fixtures like Meijer (in case you forget a toothbrush). The hotel has a cute fireplace and seating area in the lobby in addition to the breakfast nook. The pool was too cold to comfortably swim. The hot tub was large, but for medical reasons, I couldn't use it.

"HOTEL IS CLEAN BUT FROM PARKING TO ROOMS TO LOBBY TO BFAST AREA - SEEMS CONGESTED"

3
13/10/2015

BEST WESTERN – Fort Wayne, IN – We stopped by some broadcast stations on business in Ft. Wayne, and after calling every Marriott property in Ft. Wayne we settled on the BW. No matter what you see on TV, Best Western isn't even close to Marriott. In addition to going to bed in fear with the shenanigans going on, we were greeted by the most abominable color scheme, probably from the 1950's. The desk clerk was nice. The suite had plastic walls put together with those plastic strips, definitely 1950's. Breakfast was edible.

"Nice hotel for families"

5
05/10/2015

Convenient location. Friendly staff. Enjoyed the separate rooms in the suite. We have small children and it was nice to be able to have a separate room for the children to sleep and take naps in while the adults were able to visit and watch TV in the other room.

"Not impressed"

2
23/09/2015

I was staying for one night on business. I planned on taking some time to work in my room on the laptop. The internet would stop working after 30 minutes. I would have to keep logging on. I went into the bathroom and it smelled like smoke and not cigarette smoke. It stank like it the whole time I was there. I could not get rid of the smell. I was worried it would be stained on my clothes. I went to check out the pool and spa as advertised and neither were in working condition. The fitness center had one treadmill in it. I was not impressed with this hotel and will not be staying there again.

"Very nice experience"

4
18/09/2015

This hotel is very clean, friendly, convenient and a good value. I stayed at this property both times I vacationed in Fort Wayne and will again. I recommend the Best Western PLUS Fort Wayne Inn for anyone looking for a comfortable place to stay.

"Hot breakfast, decent room!"

4
15/09/2015

We stayed at this location in September of 2015. You could tell that it is an older hotel that they have updated. Front desk staff was great. The room was quiet and comfortable. Bathroom was very clean. Lobby area had a large granite bar with comfortable bar stools. Great area for large groups to get together instead of being cramped in a room. Lots of good restaurants in vicinity.

"Not my first choice for a return but I'd go back"

4
01/09/2015

There was a bit of confusion about my reservation, but the desk clerk was very nice and gave me a free upgrade. I had a siting room and bedroom (queen sized bed). The sitting room was a little stuffy and the bedroom was not overly spacious but fine when all you are going to do is sleep. Hair in the bathtub and a loose toilet seat were drawbacks but the biggest negative was the location--not bad and close to the highway, but restaurants, etc. required a bit of a drive. The area is not industrial but borderline. Several other people checking in about the same time opted for pizza delivery, as recommended by the desk clerk.