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Best Western Hotel University Inn, Fort Collins

4.0/5  - basé sur 636 notations.
914 S College Avenue, 80524-3033, Fort Collins, United States - See map
Best Western University Inn - Best Western University Inn The Best Western University Inn is ideally located in the center of Fort Collins. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

In the midst of a vibrant college town, the Best Western University Inn is just across the street from Colorado State University, and only blocks from historic Old Town. One of the top-rated hotels in Fort Collins, CO, guests have easy access nightlife, nature and popular local events, while enjoying upscale comfort and amenities. Outdoor enthusiasts are only minutes from Horsetooth Mountain and Reservoir where they can rock climb, fish, boat, water ski, or try their hands at scuba diving. Float along the Poudre River, or take a drive out to Rocky Mountain National Park. At the end of the day, soak sore muscles in the hot tub or take the plunge in our indoor pool. In town, the hotel is close to local micro-breweries, restaurants, boutiques, theater and concert venues, as well as the Fort Collins Museum. Stroll through Old Town Fort Collins and learn about early settler life, while enjoying self-guided tours and food that will thrill any gourmand. Our rooms are 100% non-smoking, have free high-speed Internet access and pillow top mattresses, for the best night's sleep possible. Microwaves and refrigerators are in every room, as are separate desk areas. Two room suites, which include one and a half baths, are ideal for business or family travel. Speaking of families, our pet-friendly policy means the entire family can visit. Business travelers rave about our on-site business center, shipping services and catered meeting facility. The hotel's 1,200 square foot meeting room is ideal for conferences, presentations and special events. Hoping to stay fit while you are on the road? Our exercise facility is complimentary. And you can start every day with our free hot breakfasts. Book early for great savings and availability during University special events. Enjoy your stay!

Best Western

Hotel University Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 637 guest reviews
NOTE ISSUED
Excellent
307
Very Good
206
Average
78
Poor
29
Terrible
17
REFER TO NOTICE
Business Business
147
Couples Couples
122
Family Family
238
Friends getaway Friends getaway
50
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hello from Grand Central Station"

3
18/10/2018

Our room backed up to a busy train track that was about 100 feet from our window. When the trains passed by, it felt like we were in a train station. It was VERY noisy. That was our main complaint. The room was large and the bathroom was a good size too. The room was clean but the furniture was a bit banged up. The employees were very friendly and helpful. The breakfasts were average..a 5 out of 10. There was a microwave, refrigerator and coffee maker in the room and that was nice. All in all, it was just an average hotel and experience for us.

"Everything was great - or better than great"

5
29/09/2018

We called to see if a room was available closer to downtown Fort Collins after reserving near I-25. Megan, at the desk, was so friendly and helpful arranging our next two nights. And she was equally pleasant in person the next day. The Inn is right across the street from the Colorado State University which has a beautiful campus to explore - along with the not to missed Trial Gardens just down the street. The Inn is close to downtown and old town. The breakfast is one of the best with something for everyone. And just a block away is Nick's Pizza, (5 stars). There is nothing negative I could say about this place. Especially the personnel.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Johndkohler1, Thank you so much for your feedback! We appreciate your business and we are so glad you enjoyed your stay! We are happy to hear that our location and breakfast exceeded your expectations! Please come and see us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Great location and staff."

4
24/09/2018

We just spent one night at the Best Western University Inn. We came up from Denver to see our alma matter play CSU. Staff was incredibly friendly and helpful. The location was great; we were able to park at the hotel and walk to everything (although we may have taken an Uber or two). While we were not in the room much more than to sleep, I thought the room was clean and well appointed (had a microwave and small fridge). We were in a non-pet room and didn't notice any trace of a pet being there, that was a plus for us since we were worried that rules may not always be followed.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tarad21, Thank you for taking the time to write us a review! We appreciate your feedback and we are happy you enjoyed your stay! We are pleased to hear that our location and cleanliness exceeded your expectations during your stay. We hope you will stay with us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Great Place"

5
21/09/2018

This was a great place to stay for our mini vacation. We were able to find the hotel and stay for our neice's wedding and walk almost everywhene we had to go. Nice staff and the rooms were clean, the bed was great!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
keldarus, Thank you so much for your review! We appreciate your feedback and we are so glad you enjoyed your stay. We hope that your niece had a great wedding! Please come see us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"ft. collins classes"

1
18/09/2018

I took classes at csu and stayed at this hotel. great to walk to restaurants and campus. beautiful trees and landscape across the street at csu to look at when eating breakfast on the front patio. took a walk there after dinner. Nice place.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Lindapayeu444, Thank you for your feedback Linda! Did you mean to give us a one star rating? Did you enjoy your stay with us or were there things we could do better? Hope to hear from you soon! Karina Vick 970-484-2984 [email protected]

"Nice Stay"

4
17/09/2018

The hotel was well situated and the hotel staff were very nice, helpful and accomodating. I was pleased with the hotel and my stay there. My only complaint was that the pool was did not appear to be clean.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
JohnwC1896KI, Thank you so much for your feedback! We really appreciate your business with us! The pool unfortunately had some putting in the cement at the bottom and causes it to appear discolored. We are working on getting it fixed! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Location and Accomodations"

5
04/09/2018

A number of great restaurants are within walking distance of this hotel! I stayed three nights and slept well in this clean and quiet hotel. The free morning breakfasts were very good. The shower has easy temperature control and good water flow. The TV has a nice selection of stations. The room has refrigerator and microwave. The room is very comfortable and cozy. The staff is very warm and welcoming. In short, this middle aged hotel with remodeled rooms is a great place to stay.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
bfrohman, Thank you for taking the time to write us a review! We appreciate your feedback and we value your business with us! We are happy to hear you enjoyed our breakfast and our room! Please come see us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Enjoying the mountains near Fort Collins"

4
02/09/2018

This is a friendly hotel located not too far from the Rocky Mountain Nation Park. We weren't ever too far from the next day's excursion to another mountain adventure. I was surprised though at the business of the city and found some of the drivers too aggressive, blasting their horns at us at intersections and cutting us off when they passed. It looked like a smaller town on Google Maps and that is one of the reasons I chose this hotel. It is a college town and that may accounts for the aggressive driving. The city didn't slow down much in the evenings either.The staff were great and the pool, pool area and hot tub were outstanding. Also bonus points for the wonderful breakfast selection. I had to deduct a point as the air conditioning made a strange noise like a distant siren, not the normal constant white noise that they normally make. Ear plugs were provided in a drawer by the bed. I normally wear earplugs to sleep anyway so it didn't keep me awake.All in all we had a wonderful vacation in Colorado seeing some of the many sites to see.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Don M, We are so lucky you chose to stay with us! Thank you for your feedback about your stay. Jesse was very grateful that you enjoyed the pool and I am glad you were able to get your tire fixed free of charge! I will get that AC looked at right away, we are so sorry about the noise. Thank you again for staying with us and we hope you enjoyed your visit to Colorado! Karina Vick 970-484-2984 [email protected]

"Perfect place to drop your bags"

4
28/08/2018

We went to Ft. Collins for an overnight stay with friends. This hotel was exactly what we needed: a clean place to sleep and close enough to walk everywhere. Will definitely stay here again if going to Ft. Collins. Also, staff was very friendly at check in - the only time I needed to interact with them.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
JenCOCPA, Thank you for taking the time to write us a review! Cleanliness and customer service are our top priorities! We appreciate your business and look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"Great service. Safe location."

5
28/08/2018

Always a nice and convenient place to stay. Clean rooms, comfortable bed and quiet. Safe location. Nice walking area plus many things close by car too. Breakfast 6 - 9:30 daily with a nice selection (eggs, meat, potatoes, pastries, fruit, hot cereal, yogurt, juice, milk, coffee, tea). Also has "take & go" bags available. My room also had a microwave, coffee/tea pot, and refrigerator (larger than what is usually in a motel room). Nice sized swimming pool, hot tub, fitness room along with bicycles for rent. Laundry facilities available if needed. Also a courtyard type sitting area.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tnwalkermom, Thank you so much for your feedback! We really appreciate your business. We are so glad you enjoyed your stay and breakfast! We look forward to seeing you again in the future. Karina Vick 970-484-2984 [email protected]

"Decent, but needs upgrades"

2
27/08/2018

A bit high priced for what it is. Walls are paper thin, so if you end up with a neighbor that lacks respect you might be up all night. AC is wall mount and controlled. Ours was loud as a train and the AUTO mode did not work. We ended up leaving after one night and went to another hotel as the noise from the neighbor prevented us from sleeping. If you get good neighbors this would be an okay place to rest.... you take the chance though....

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
945awood, Thank you for taking the time to write us a review. On behalf of the entire staff, we are so sorry you were inconvenienced by noise the night of your stay. I have had had maintenance replace the HVAC unit that was in that room and we are so sorry you have noisy neighbors. We hope that you may give us another chance in the future to make it up to you. Karina Vick 970-484-2984 [email protected]i.com

"Not a bad place in a great location"

4
13/08/2018

The place is clean. AC worked well. Breakfast did the trick, nothing fancy. Pool was a plus. Great location only a few blocks from busy Old Town Fort Collins and all of its bars and restaurants. I would recommend to a friend that was not looking for a Hilton experience.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
3or4, Thank you so much for taking the time to write us a review. We appreciate your feedback and value your business! We are happy you enjoyed your stay with us and hope you will chose us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"greatly disappointed and grossed out"

1
08/08/2018

We stayed here because our first choices did not allow dogs. Room was tiny and bathroom could not have been smaller. Room was old and dated and pillows were incredibly small. In the morning we headed to the lobby for coffee and breakfast. Right in the seating area of the lobby was dog poo left behind by a fellow traveler. Not what you want to see before eating. Staff at the front desk just sat and talked and you couldn't help but overhear talk of one employee's love life, it was awkward. I can't believe I wasted $182 on my stay here, I have paid less in downtown Chicago for a much nicer room.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
amyz7890, I would like to apologize on behalf of the entire staff. We are so sorry that you did not enjoy your stay and for any trouble you experienced while you were here. We hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Visit to tour CSU"

4
01/08/2018

My family of four stayed at Best Western University Inn at Fort Collins on a recent trip to take a tour of CSU. It was an excellent choice. The employees were friendly and helpful; they gave us very helpful guidance on places to eat and generally how to get around Ft Collins. The room wasn't 5 star, but it was clean and comfortable. The location is superb, much more convenient than anything else we could have chosen. We were able to walk to campus so we didn't have to fuss with parking permits. We will definitely make this our first choice next time we are in Ft Collins.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Lisa G, Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay and that we were able to accommodate you and your family! We can't wait to see you again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Helpful Staff"

5
01/08/2018

This hotel was convenient to downtown, helpful staff, very clean, huge rooms, nice breakfast- overall very satisfied. I loved that they had bikes to rent to hotel guests. I would definitely stay Best Western again!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Anditoo72, Thank you so much for your feedback! We are glad you enjoyed our bikes and breakfast! We value your business and look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"A clean, quiet room with a comfortable bed!"

5
23/07/2018

Our room was very nicely decorated and very clean. Everything was working as they are supposed to, including the air conditioning. We like the nice king-sized bed with very comfortable mattress with plenty of pillows and cushions. The room was very quiet and we slept through the night very well. The breakfast had plenty of options and everything was very fresh and tasty.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
3kaluzas, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We are so pleased that you enjoyed your stay and got a good nights rest! Please come see us again if you are ever back in the area! Karina Vick 970-484-2984 [email protected]

"Clean and quiet near CSU"

4
18/07/2018

Clean and quiet near CSU with pool, spa, laundry, fitness center, and meeting room. A few restaurants and bars are nearby. I would recommend a room in the back, but all rooms look to be well protected from road noise on the busy College Ave.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
JOHN K, Thank you so much for taking the time to write us a review! We value your feedback and appreciate your business. We hope to see you again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Great location"

4
08/07/2018

We had a short stay at this hotel, and although the room is average, it served our purpose well. The hotel is within walking distance to downtown and right across from the university campus. While the room is average, it served our purpose well. Staff is very courteous and helpful, WiFi worked great and a very nice bed. Overall, for a short stay, this is a great hotel for a reasonable price and in a great location.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Yung T, Thank you for taking the time to write us a review! We appreciate all of your feedback and we are glad you got s giod nights sleep and enjoyed the wifi! Karina Vick 970-484-2984 [email protected]

"Great location, good hotel"

5
30/06/2018

Good hotel, nice size rooms (had a room in the back building which was a bit dark, but ok). Rooms are kept very clean. Bed was good. Breakfast excellent and somebody was around constantly to replenish the buffet. Front desk staff very helpful and friendly. Eating places within walking distance and if we needed a cab, the front desk would call. Nice service!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Froglady9, Thank you for your feedback! We are so happy you enjoyed our breakfast and that we were able to accommodate you doing your stay! We hope you will come back and visit! Karina Vick 970-484-2984 [email protected]

"Stellar staff!"

5
30/06/2018

The staff at Best Western University make you feel at home, so nice , helpful, sincere. They go beyond to make your stay comfortable, I actually felt like I was leaving family when I checked out! Thank you Kaylana, Sam , Gayle and Connor, YOU GUYS ROCK! Can't wait to come back ! Vickie S.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Vickiestef2018, Thank you for taking the time to write us a review! We are so lucky to have you aa a part of our hotel family! We look forward to seeing you again soon Vickie! Karina Vick 970-484-2984 [email protected]

"Great location by campus"

3
29/06/2018

If you're looking for a hotel that is directly across from the CSU campus, this is the place. It's a great location and the hotel is good overall. The breakfast was good and the staff was friendly. Our room (1 king, ground floor) was fine, although it seemed dark, small, and a little dated. I did not feel that it was a good value for the money, but I guess that the location mitigates that to some extent. They have bicycle rentals which is a nice service.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Allison d, Thank you for taking the time to write us a review! We appreciate all of your feedback and value your business. I am sorry that you were not 100% satisfied with your stay and I hope that we can make it up to you in the future! Karina Vick 970-484-2984 [email protected]

"Outstanding Hotel"

5
23/06/2018

We stayed at the University Inn in mid-June 2018 while visiting Ft. Collins. The staff was very helpful. We arrived early and the staff moved quickly to prepare our room. Our suite room was large, clean, and well appointed. There is a pool and an exercise room. The hotel is adjacent to CSU and a short trip to the Old Town area. We will stay here again.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
StephenL01, Thank you so much for taking the time to write us a review! I am glad we could get your room ready early for your arrival. We appreciate your business and we look forward to having you stay again in the future! Karina Vick 970-484-2984 [email protected]

"Love this hotel!!"

5
16/06/2018

Love this hotel!! Staff was great, so friendly and helpful, especially K. at the front desk. Room was spacious and very comfortable, the bed was a dream. Pool and hot tub are very nice, and this seems like a great place to bring kids. Breakfast was great and the lobby is cute. Excellent location near the college and next to coffee shops, etc. I will def stay again when I come back through Ft Collins!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Emma A, We really loved having you stay with us Emma! Thank you so much for your feedback. We are so happy you enjoyed the room and our amenities, and we can't wait to see you next time you are in town! Karina Vick 970-484-2984 [email protected]

"Csu visit"

4
13/06/2018

Loved the Best Western. What do they say, location, Location, location? Can not beat it... right across the street from the University. Our room for four of us, 2 adults and 2 teens was a bit tight. Wish that we could have has queen beds. Pool area was awesome! Hot tub was super hot. The separate building was great. Breakfast was good! Waffle bar was a hit! Maintenance crew did awesome!! I dropped my necklace down the drain by accident and they were able to retrieve!! Awesome job! Would stay here again!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Zimmdj, Thank you so much for taking the time to write us a review! We appreciate all of your feedback and are so happy you enjoyed your stay. I was so excited when Jesse told me he was able to get your necklace from the drain! We look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Great location for CSU"

4
13/06/2018

Stayed here for the first time for 2 nights for CSU orientation. First the location is great. Never had to move my car and could walk right across the street to campus. Lots of places to eat within walking distance. Room was comfortable and the bottled water was very much appreciated after traveling all day and not being used to the altitude change. The free breakfast was very good but keep in mind the area is very tight with not a lot of seating. Front desk staff very nice and welcoming. My only complaint was the air conditioning was not working very well and was loud. This will be our go to hotel for the next 4 years while our student attends CSU!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tuliplvr22, Thank you so much for all of your feedback! We appreciate your business with us. We are so pleased that you enjoyed your stay and our location!! We look forward to seeing you during your next visit! Karina Vick 970-484-2984 [email protected]

"Pet friendly, nice rooms, friendly staff, and more"

5
09/06/2018

We have now stayed here twice for week long visits (while taking out dog to the CSU veterinary hospital for treatment). We had two different rooms (both in the pet-friendly front section of the hotel). Both rooms were well laid out and impeccably kept. The breakfast here is very good - it changes slightly day to day (which is nice when you are there for a while). Besides the waffles, scrambled eggs, meat (bacon or sausage), potatoes, hot/cold cereals, pastries, hard boiled egg, yogurt, etc - they offer grated cheese, diced ham, salsa and warm tortillas to make your own burritos. The breakfast area was very good for business people as well as tourists. Coffee is always available - and it is good coffee. Dazbog. We liked the coffee (available in different blends) so much that we bought some at a nearby Dazbog shop to bring home. There is a nice dog walk area in the back section. The whole area is landscaped with gorgeous flowers. There are fire pits and seating areas also. The indoor pool is lovely - and even though it is glass enclosed - it doesn't get horribly hot. It is perfectly inviting - and has a hot tub section to the pool. The workout area is adjacent and has more machines than some of the other motels in the area. And, it is appropriately air conditioned for comfort and safety. The staff (both front office and maintenance) was very helpful and friendly. I always felt very welcomed. The location is excellent. It is both near CSU and restaurants. Yet it is very quiet in the room.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Rita B, Thank you so much for all of your wonderful feedback about your stays with us! We all send our best wishes to your dog. We are pleased to hear you enjoyed our breakfast and our Dazbog coffee! (We like it too!) Please come back and see us again when you are back in town, it is a pleasure having you!

"GOOD ROOM"

4
05/06/2018

Good location, The room was clean ( 3 waste baskets), The bed was comfortable, TV acceptable (could have used a printed channel guide), Vanity nice, Shower was poor as they had put in an adapter to raise the shower head for very tall people and that removed almost all of the swivel of the head. Had to stand in the middle of the tub to be in the spray instead of having it spray on me. Breakfast was the usual powdered eggs and semi raw bacon, dry cereal, reasonable coffee / tea. I would go back.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Iantdit, Thank you for talking the time to write us a review! We value your feedback and appreciate your business. I will work on making these improvements to better your stay. We look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Excellent Hotel"

5
03/06/2018

The location, room, service, breakfast and staff were excellent. We heartily recommend it for at stay in Fort Collins. We biked around Fort Collins for 3 days and were able to enjoy the lovely bike paths directly from the hotel. And, it is directly across from the Oval at Colorado State University.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
EricDurland, Thank you for taking the time to write us a review! We are so happy you enjoyed your stay and we really appreciate your feedback! We are glad the location was convenient for you and that our service met your standards. Hope to see you again soon. Karina Vick 970-484-2984 [email protected]

"The ok-est hotel"

3
03/06/2018

Staff was very friendly and prompt. Rooms are small and need some updating, but clean. The air conditioning did not work great and was very noisy. Enjoyed the outdoor area with fire pits. Breakfast was good. Biggest disappointment—-the pool was very cold! Kids were looking forward to swimming more.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Danielle P, Thank you for taking the time to write us a review. Your feedback is very important to us! I will have the air conditioner and the pool looked at it right away! We apologize for any inconvenience and we hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Experience"

4
02/06/2018

The staff were so nice and helpful. I love that they have bikes available, and the location is great for exploring Old Town. I was able to spend some time in the pool, which is in it's own separate building kind of like a greenhouse. Very relaxing. Nothing extra fancy, but I slept very well, the rooms are clean and it's nice to have a microwave and fridge in the room. Decent hot breakfast too!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Beth B, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We are glad you enjoyed your stay and our location. We look forward to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Best motel to experience Ft. Collins bike rides and the university"

5
29/05/2018

We loved our stay at Best Western University Inn in Fort Collins! On May 21 we brought 50 SkiMeisters (55+ aged skiing group who also bikes and hikes) for a 3 night, 4 day bike/hike/brewery tour. The staff of bwui went out of their way to provide a great experience for our members! They were most friendly, helpful and flexible allowing us to use the conference room, making copies for us etc. The location was wonderful, close to old town, the university and we could start 2 of our bike rides right from the hotel. The breakfasts were wonderful as well! A special shout out to Ellen Rotunno with whom I worked to reserve the rooms for the group. She was exceptional! The committee also spent 1 night pretrip in April at BWUI as we scouted out the bike and hike trails. We received many compliments from the members about the hotel and staff and this should be the first of many trips back to Fort Collins and BWUI!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Bobbeth303, Thank you for taking the time to write us a review! We appreciate your feedback. It was such a pleasure having you and your group stay with us! We truly enjoyed it and we can't wait to see you all again! Karina Vick 970-484-2984 [email protected]

"Good option!"

4
23/05/2018

We've stayed here twice. The location to old town is nice and the room is always clean. Wish the price was a little less, but for Fort Collins and the location the price is not too bad. Would stay here again.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tiff0422, Thank you for taking the time to write us a review. We appreciate you staying with us again and we value your business. We look forward to seeing you again in the future. Karina Vick 970-484-2984 [email protected]

"A good place to stay."

5
20/05/2018

The rooms are clean, good service and a nice breakfast. A convenient location to things to do in Fort Collins. It is a central location to go difference directions in town. Also restaurants are close by that you can walk to them.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Z3718DOinfo, Thank you for taking the time to write us a review! We appreciate your feedback and value your business with us. We hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Business plus adventure!!!"

5
17/05/2018

Easy check in, friendly and professional staff, comfortable beds, wonderful breakfast!!! Close to our training site and close to many activities and places to eat at night. Found some of the best cookies and cookie dough, go to a museum, plus was able to tour a brewery and ride on a cool slide. Would recommend Ft. Collins as a place to relax and visit.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
SaKaSh2018, Thank you for taking the time to write us a review! We are pleased to hear you enjoyed your stay and our proximity to old town. We appreciate your business and hope to see you again in the future. Karina Vick 970-484-2984 Karina @bwui.com

"Great place to stay!"

5
16/05/2018

Affordable, clean and very friendly staff. Wonderful complimentary breakfast. Bring your swimsuit for a jump in the pool! Rooms have all the amenities you may need. We were here for our daughter's graduation from CSU and the location could not be beat! It is in walking distance of the ceremony and, for us personally, was in walking distance of her apartment. Just perfect!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
David G, Thank you so much for your feedback! We are very happy you enjoyed your stay. Congratulations to your daughter! We hope you will come see us if you're ever back in town! Karina Vick 970-484-2984 [email protected]

"Basic lodging"

3
15/05/2018

The lodging is simply basic. The front desk staff is knowledgeable and helpful. Breakfast is the basic standard at most hotels, but the breakfast area was not well thought out and dysfunctional. Our stay was for a graduation event and the value of the room/property did not justify the rates charged. The convenience to CSU is the benefit.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Q2256ARlisaf, Thank you for taking the time to write us a review. We appreciate your business and feedback. We do hope tp expand our breakfast area one day! We hope you may come and visit us again in the future. Karina Vick 970-484-2984 [email protected]

"Helpful staff"

4
11/05/2018

The staff was the best, allowing early check in after I had been on the road 12 hours. Also located near college and Old Town, with easy bike rental. Will stay here again the next time I am passing trough Fort Collins.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
N9084Klkimf, Thank you so much for your feedback! We are pleased to hear you enjoyed your stay and we are glad we were able to get you checked in early! See you soon! Karina Vick 970-484-2984 [email protected]

"Another Stay"

4
09/05/2018

This was my second visit to this property because of its central location and that I remembered enjoying it so much the first time. It was just okay this time. They had started some minor renovating which is always good. I hope they do something about the loud fans in the bath areas. YIKES! I am also hoping that they find a way to improve any outside conversations that take place at night. They have a great property here but at the same time, if people are conversing, it tends to amply and bounce off the walls and into rooms. Otherwise, I love the area location and I think it's a very good value.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Boystowtraveler, Thank you for your review! We appreciate your feedback and apologize for any inconvenience our ongoing renovations may of caused. We appreciate you coming back and we are addressing the noise issues! We hope you will give us another chance in the future and thank yoi again! Karina Vick 970-484-2984 [email protected]

"Exceptionally friendly staff and best location to the Veterinarian Teaching Hospital and CSU"

5
09/05/2018

The staff, Sarah Vicek, manager and employees, Conor and Sam and others, were very considerate and friendly. The room was comfortable and breakfast good, coffee not so much. The woman who works in the dining room is very nice and helpful. If you need to use the laundry, you will love theirs. It's the nicest and biggest laundry have ever seen at a hotel! We were there for an emergency with our dog and wanted to be close to the Colorado State Veterinary Teaching Hospital. Best Western is very close and convenient.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
459dorothyp, Thank you for taking the time to write us a review! We appreciate your business and value your feedback. We are so pleased to hear you were happy with your stay! We hope everything went ok at the CSU Vet hospital with your dog. Please come stay with us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"Pleasent Stay with a great location near CSU"

5
13/04/2018

Nice staff, room was clean . We stayed in the section with interior doors , which was nice and you could tell remodeled. The front desk was nice and friendly. The breakfast your standard, fresh fruit ( banana and apples) , oatmeal, yogurt, hard boiled eggs cereal, waffles etcc.. Great location across the street from CSU. College street has a lot of restaurants and stores .

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Chloeh114, Thank you so much for taking the time to write us a review. We really appreciate your feedback about your stay and value your business. We hope you will stay with us again next time you are in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Wake Up & Smell the Pathetic Coffee"

3
31/03/2018

Good value hotel - clean, attractive, everything working well. Substandard breakfast with watered down coffee, cramped, noisy dining room in the lobby area, 1-1/2 inch round cinnamon rolls, fewer selections than competitors.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Melinda W, Thank you for taking the time to write us a review. We appreciate your feedback and value your business. I am so sorry the coffee tasted watered down, I will get this fixed right away! We hope you may give us another chance in the future to make things better for you! Karina Vick 970-484-2984 [email protected]

"Really clean rooms. Wonderful staff. Dog friendly. Kind of loud."

5
29/03/2018

Rooms are really clean and their breakfast was the best on the road trip so far. Staff was really nice and accommodating. When checking in with a dog, they give you a little package with a milk bone and a poop bag. Nice touch. I read about it being loud in other reviews but that didnt stop us from staying there. There were ear plugs in the bed side table - not sure if thats because they were aware of the noise or if it was just a free thing they give? In the middle of the night we did hear a train, it wasnt that bad but its a thing. Its across from a college and close to some bars/restaurants, so everything is pretty walkable. Rooms are smaller than your average hotel. Overall, I dont have any complaints.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
InstaGraham, We are so happy that you enjoyed your stay! Thank you for taking the time to leave us your feedback, we really appreciate it! We are pleased you liked our breakfast and our treats for the dogs too. Sorry about the train noise, we hope it wasn't too bad. We hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Amazing staff, great location"

5
13/03/2018

This is the only hotel I stay at in Fort Collins. The rooms are always spotless, and the staff always go above and beyond to make sure that guests are happy and comfortable. The housekeeping staff is on point, and the front desk staff are always prepared with directions, restaurant recommendations, ect. No other hotel staff anticipates guest needs like these folks, they're awesome!!! Also a short walk to downtown or CSU with reasonable room rates that includes a full hot breakfast buffet. Hard to beat!!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
akhemenway1, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We are so happy to hear that housekeeping and front desk were able to accommodate you during your stay. We can't wait to see you again! Karina Vick 970-484-2984 [email protected]

"GREAT STAFF!"

5
12/03/2018

I stayed recently with my daughter and the staff was so helpful and nice. The pool was my daughters favorite part, very clean and up kept. The breakfast was delicious, and they even had honey and lemon for my soar throat. What hotel does that?! I will most defiantly be coming back to stay. Its also in a great location from downtown Fort Collins, so we could easily walk to any restaurants and shops.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Simplylaura18, Thank you so much for your feedback about your stay! We are happy to hear you enjoyed the pool and breakfast, especially the honey and lemon juice! We look forward to seeing you again next time you are in Fort Collins. Thank you again. Karina Vick 970-484-2984 [email protected]

"Nice stay! Perfect location to visit CSU! Staff super nice!"

4
20/02/2018

Perfect location if visiting CSU because depending on where you are going on campus, it may be a shorter walk from the hotel than from your parking space! This hotel seems older but they are doing a great job of trying to update and also keeping the place clean. Our first room had a toilet that wouldn't work and the gal at the front desk did her best but since maintenance wasn't there we moved to a different room. She was very nice about offering to help us move and also was SO apologetic about the inconvenience. The room was spacious, clean, and the bed was nice and comfortable. Breakfast was free and had good choices! We were able to walk to the Lory Student Center in 10 minutes. Great location but my favorite part was the staff—they were all SO friendly and nice!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Luvlifeandtravel, Thank you for your feedback about your stay with us! O am glad we were able to switch you rooms and get you comfortable! We appreciate your business and hope you will stay with us again in the future!! Karina Vick 970-484-2984 [email protected]

"Dirty sink"

2
07/02/2018

If I had noticed earlier but sink had hair in it and had been there so long it was stuck, wouldn't wash away. Wrote GM email that a.m. but no word after 2 days. Room was in back of property which is quieter than street side. Didn't partake in breakfast, it was no parking near there and quite a walk from way back room on chilly a.m. Checkout clerk didn't ask how my stay was, so I terminated the rest 4 nights.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
HungryDawg, Again, I apologize for any problems during your stay. As you and I discussed earlier I did respond to you within 20 min of your email. I am sorry this was not handled differently and I have already made the corrections with my staff so that this issue won't happen again. Karina Vick 970-484-2984 [email protected]

"Business trip "

4
30/01/2018

Good clean stay for the night with friendly service and quiet surroundings. Close to campus and pretty much anything else you need to get to in the immediate Colorado State University vicinity. Good restaurants close to hotel also. Free parking and breakfast is included. Pool available, too.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Abby W, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We are happy you enjoyed your stay and the location! Please come stay with us again if you are ever back in town. Karina Vick 970-484-2984 [email protected]

"Wedding Trip"

5
10/01/2018

We were traveling to Denver for a wedding and this hotel was one the bride suggested. Everyone was friendly and caring. The front desk even called the room once we got checked in to make sure we were happy with it. Plus the breakfast was wonderful and convenient.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
D5410AVchristinaw, Thank you for your review! We are so happy you enjoyed your stay and our breakfast! Please come see us again if you are ever back in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Convenient and Pleasant"

4
07/01/2018

Nice accommodations. Checkin was effortless. One bed was too soft, but overall a good value. Not too noisy. Breakfast was convenient and nicely presented. Ample parking and keyed access to the rooms. Felt secure. It is located right across the street from the University and just a few blocks from downtown. A good location to get around the town.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
SkeeterTex, Thank you so much for taking the time to write us a review! We really appreciate your feedback and value your business. We are happy that you enjoyed your stay and breakfast. We look forward to seeing you again in the future. Karina Vick 970-484-2984 [email protected]

"Best contential"

5
02/01/2018

All the employees that I encountered here during our stay were kind greeted us with a smile and helped us get the best price without any argument. And the breakfast was great the best I've ever seen or had for FREE at a hotel

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Shauna H, Thank you for taking the time to write us a review! We appreciate your business with us and truly value your feedback. We are so happy to hear you enjoyed breakfast! We try to have the best free breakfast in town! We hope you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Christmas stay"

4
30/12/2017

Beautiful pool room for family to sit and visit in. Pool needed vacuuming. Lobby staff very friendly and helpful. Jacuzzi in tub in room needed cleaning as put sand into the bathtub. Good location with an IHOP right next door. Breakfast was pretty standard.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
PrairieLake, Thank you for your review! We appreciate your feedback and value your business. We will make sure these items are addressed and we hope you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Clean and customer-friendly"

5
21/12/2017

Close to Old Town Fort Collins, extremely friendly staff who are willing to go the extra mile to make sure guests are happy, fresh hot breakfast, clean room, fast internet. Nothing to complain about at all!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Kenna1961, Thank you for taking the time to write us a review! We appreciate your feedback and we are happy you were satisfied with your stay. We hope to see you again next time you are in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Close to Colorado State University"

4
19/12/2017

If you need to go to Colorado State University for anything, this is in a good location. Older motel but very clean, very friendly help and very comfortable beds. They even serve a breakfast. Good pricing.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
dldinsd, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We are happy you enjoyed breakfast and your stay. We hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Noisy neighbors and smelly room"

1
16/12/2017

Notified staff at 1am of noisy upstairs neighbors, front desk did nothing to address the problem or the malfunctioning heater and odor in room. The location was good as it was easy to maneuver around the area, but would never stay here again.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
V1894TKamberc, I would like to apologize on behalf of the entire hotel for not meeting your expectations. I will make sure these issues are addressed and fixed immediately with my staff. I am so sorry for the trouble it caused you. I hope that you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Cosy"

4
12/12/2017

Was a very nic clean room office personnel was very hospitable. Was fairly close to CSU Veterinary. Would recommend this motel to people only problem was I had a long pickup not a lot of room to park tho the was a small parking lot in back

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Cheryl F, Thank you for taking the time to write us a review. We are glad we were able to accommodate you during your stay! We value your business and hope you will stay with us again if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"Excellent Pet Friendly Inn"

5
03/12/2017

Our stay at Best Western was super. The front desk was very friendly and accommodating. They thought of everything. There were many amenities. The only thing we needed was a cork screw and they had one to borrow.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
ChrispS8570RV, Thank you for taking the time to write us a review! We truly appreciate your feedback and value your business. We are pleased to hear you enjoyed your stay and that we had all the amenities you needed! Please come stay with us again in the future if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"Nice Stay- Repeat visits!"

5
30/11/2017

This is our 'go to' place in Fort Collins when we come to Colorado for Thanksgiving or other holidays. Great amenities, pleasant and easy staff. We booked on-line and then followed up with a modification to the reservation, and then upon arrival had to change it one more time to add another person. No problem and everything was easy and straight.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
318terric, Thank you for taking the time to write us a review. We value your feedback and business. We are glad we were able to accommodate you during your stay and we look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Thin walls, thin sheets"

2
30/11/2017

I will not return to this hotel. The location was good but there was a good side (the front of the hotel) and a bad side (the back, which bordered student rental housing). The doors outside our room slammed. The wall was so thin we heard entire conversations between the woman next door and the person with whom she had on her speaker phone — in fact, we were able to hear breathing on both sides.. The bedding was below average with very thin sheets. The room was otherwise clean. The tub filled with water during the shower even though the setting was on ‘drain'. Our experiences with Best Western are done, we will not be using them again (this was our second bad experience in a Best Western).

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Karen S, On behalf of the entire hotel, I would like to apologize for not meeting your expectations during your stay. I am so sorry about the noise. I hope that we can try and make it up to you in the future. Karina Vick 970-484-2984 [email protected]

"Great for those visiting Colorado State Veterinarian Teaching Hospital "

4
13/11/2017

Stayed here four days while my dog was undergoing testing and surgery at CSUVTH. They offer a discount for guests who have pets being treated at CSUVTH. It is very close to the hospital and the inn staff is very kind and helpful. Because my dog cannot climb stairs, they were able to accommodate us in a ground floor room. One day I was without a ride back from the hospital with my medium sized dog and was trying to figure out if I could get a cab or use public transportation. The front desk manager offered to pick me up in the inn's van which was so appreciated and saved me and my ailing pet a lot of stress. The inn is an older style remodeled motel with rooms all opening onto the outdoors (as opposed to opening onto an interior hallway) which in cold weather can be “bracing”! Room size, particularly the bathroom, is on the small side but adequate. However, the room was very clean and comfortable and very satisfactory. I plan to stay again at the end of the month when we return for follow up care at the hospital because the convenience, cost and very helpful staff outweigh the minor drawbacks of the inn.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Gauralady, Thank you for taking the time to write us a review. We appreciate your feedback and are hoping for a speedy recovery for your dog. Please do not hesitate to call us if you need anything. Karina Vick 970-484-2984 [email protected]

"Location"

3
09/11/2017

The room was definitely not big enough for 3 people. The bathroom was very small and the room itself was dark and outdated. It's a perfect location for visiting a student at CSU overnight. We had to change hotels mid stay because it was just too small. Our son was recovering from surgery and between the outside noise and room size it just wasn't working. The hotel staff was a pleasure to deal with but it just didn't work for us.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
TaramR427RZ, Thank you for taking the time to write us a review. On behalf of the entire hotel we would like to apologize for not meeting your expectations. I am sorry that our facilities did not provide what you needed. Thank you for your feedback and we will use it to improve for guests in the future. Karina Vick 970-484-2984 [email protected]

"Ft. Collins- Best Western- College"

4
31/10/2017

I gave this hotel a very good because, for the price, it is very good. The rooms were clean and comfortable, had all i needed. This is an older hotel that has been remodeled and the improvements have helped a lot. Older plumbing I think, because there was a loud noise in our rooms in the older part of the hotel. So not sure can help that. The breakfasts are great and it is great to just walk across the street to CSU campus.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Traceyt956, Thank you for your review! We appreciate your feedback and value your business. We are glad you enjoyed breakfast and your stay! Please come stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Great Experience at CSU!"

5
30/10/2017

Great location, You can't get much closer to Colorado State Campus then this! In addition to great amenities, like large pool area with retractable room, great fitness center and common areas. The rooms and beds were small and noisy location next to the road. But location, amenities and service was well worth it!!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Michellez477, Thank you for taking the time to write us a review! We are glad you enjoyed your stay and happy you liked the pool! We hope to see you again in the future. Karina Vick 970-484-2984 [email protected]

"Great place to stay"

5
28/10/2017

I work remotely for Colorado State University and must visit Fort Collins at least once per year. I stay at this hotel every trip. The location is perfect for visiting the CSU Campus, the rooms have everything I need and the staff are terrific.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
H9260RCwilliamw, Thank you for taking the time to write us a review! We enjoy having you stay with us every year and we are glad we can accommodate you during your trip. See you again soon! Karina Vick 970-484-2984 [email protected]

"Nice Snowy Day"

5
14/10/2017

When we arrived we were expecting snow! Rain in the night before and 6" of snow on the car at checkout. Everything was great and the breakfast was out of sight! Went to visit old family friends in the town from fifty years ago.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
188billie, Thank you for taking the time to write us a review. We appreciate your feedback and value your business. We are pleased you enjoyed the snow day and had fun while visiting! Please come stay with us again next time you are in town! Karina Vick 970-484-2984 [email protected]

"visit to granddaughter who is student csu"

4
11/10/2017

The hotel/motel was an excellent choice for us. We could walk to the college and our granddaughter could easily go from the hotel to her classes. The location is the best part of the hotel, but we were very pleased with the staff. The rooms are small, but we were able to have the room we needed,.Breakfast was the usual hotel breakfast - not great, but okay.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Fancyceleste, Thank you for taking the time to write us a review. We value your feedback and business. We are happy to hear you enjoyed your visit with your granddaughter, and we hope you will stay with us again next time you come to see her. Karina Vick 970-484-2984 [email protected]

"Visiting the University"

5
10/10/2017

Nice, clean efficiently run, very friendly hotel at a perfect location for University visit. The University is across the street, restaurants are walking distance, excellent transportation possibilities. Very safe, crime free environment

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
703istvank, Thank you for taking the time to write us a review. We appreciate your feedback and value your business. We hope you enjoyed your University visit and we hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Location, Location, Location"

4
05/10/2017

This hotel is conveniently located across the street from Colorado State University. It is also a short walk or bike ride to the historic downtown. There are two buildings with rooms. One is connected to the lobby & all the rooms have outside access. The second building is a short walk to the lobby but the rooms are accessed inside. Neither building has an elevator. The hallways can be quite noisy with college students. The breakfast includes eggs, bacon, waffle station, steel cut oatmeal, cereal, & a variety of breafs

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Michelle B, Thank you so much for all of your feedback. We appreciate you taking the time to write this. We are glad you enjoyed your stay and we hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Good Stay"

4
27/09/2017

Nice facility in a collage town. Hotel is older but was nicely remodeled. There is a second story so be prepared to carry bags upstairs which was not hard to do. The beds were soft and worn which made for lack of sleep. Other than the bed situation the facility is nice and staff was great.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Desiree'S, Thank you for taking the time to write us a review. We appreciate your feedback! I am sorry about the bed in your room, I will get the issue taken care of! I hope you will come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Cozy Stay"

4
27/09/2017

Very clean cozy and quiet. Close to nice eateries. Parking free and private. Breakfast is nice, you have to walk outside to get to lobby which is fine in nice weather. Didn't open exercise and pool until 8:00am, would have liked to work out before starting my day. King room too small but double queen is fine.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Bjricha, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We are pleased to hear you enjoyed your stay and we hope you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Best Western University Inn really is the BEST in Fort Collins"

5
23/09/2017

This hotel truly is amazing. The staff go out of their way to make sure you feel as at home as possible during your stay. This has always been, and will always be, my hotel of choice in Fort Collins!!!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
H403JQsarahv, Thank you for taking the time to write us a review! Your feedback is important to us and we value your business. It is a pleasure to be your home away from home! We look forward to seeing you again soon. Karina Vick 970-484-2984 [email protected]

"Great place"

4
18/09/2017

Love this little University Inn. Close to CSU and Old Town. Nice staff, good amenities. Not fancy or pretentious but I like that! The fitness center and pool area are lovely. You can rent bikes right there or go for lovely walks through campus or Old Town without having to drive. Love to stay here.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
LisalL897EC, Thank you for taking the time to write us a review! We are happy you enjoyed our bikes and amenities. We value your business with us and look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"Quiet location in the thick of things"

5
14/09/2017

This was a rewards night well spent! Check-in staff was terrific. Room was clean, quiet and comfortable. The location could not be better, with easy access to restaurants, bars and the university campus.!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
GroovinGourmet, Thank you for taking the time to write us a review! We are so glad you chose to spend your rewards night with us and we are pleased you enjoyed your stay! Thank you for your business and for being a loyal rewards member. Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Location, Location, Location!"

5
08/09/2017

The best and only place I stay when I travel to Fort Collins to visit my CSU student. Love the convenience with its close proximity to the campus, the hotel is always clean, the rooms are comfortable, the complimentary breakfast has a great variety, the employees are always friendly and its relatively affordable compared to other hotels in the area.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Cherie G, Thank you for your review! We appreciate your feedback and value your repeat business! We look forward to seeing you again soon. Karina Vick 970-484-2984 [email protected]

"Truly Amazing"

5
06/09/2017

You could not ask for a nicer location, property or staff. Sarah is fabulous and will help you with any questions you might have. Staff is fantastic. Have yet to meet one that was not delightful. Have been staying here since 1979..

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
acksnooz, Thank you for your review! We appreciate your feedback and truly value your business. We love having you stay with us and we look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"Great Experience"

5
05/09/2017

I recently spent five nights at this property which was an absolute pleasure in every respect. I was involved in a conference hosted at Colorado State University. The property was convenient, well-maintained, conveniently located to a selection of restaurants, opportunities, and the University community. I will definitely stay there again on future trips.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Charles G S, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business. We enjoyed having you all week and we look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Best Western near CSU"

5
30/08/2017

Hotel was very clean and the staff was very friendly and helpful. I will definitely use this hotel again. It is really convenient to the CSU campus. I used another hotel a little further away and the staff was not friendly and the security was not there. The maid service left my room open(not sure how long) but management didn't seem to really care. I did not feel this way at all at the University Best Western. I stayed their during the first RAM game and the area was a little hyped up about game but the staff was always making themselves present and making sure everyone was taken care of.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
cherylkF2658LR, Thank you for your review! We appreciate your feedback and value your business with us! We hope we made you feel safe and comfortable during your stay. Please come stay with us again if you are ever back in the area. Karina Vick 970-484-2984 [email protected]

"Our favorite hotel in Fort Collins"

5
24/08/2017

This place is a great value and the location is perfect. It is comfortable and clean. We like grabbing a quick breakfast in the lobby before walking to Old Town to meet friends and family. Bike rentals are also handy!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
N6408Qlrebeccas, Thank you for taking the time to write us a review. We really appreciate your feedback and we are so glad you like the breakfast and our bikes! We look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"best location"

4
24/08/2017

The hotel was our base for eclipse viewing earlier this week and we enjoyed the walking to find dining and exploring Ft Collins. The only negative was the full parking lot when we returned after the eclipse.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
dtandjt2016, Thank you for your review! We hope that you enjoyed the eclipse and our wonderful town. We hope to have you stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"One of the best ever hotel employees"

5
21/08/2017

We stayed at BW to give a seminar at their conference room. The room and service was great but this is about an outstanding employee at BW. Kaylana, the front desk employee, checked us in, found our seminar supplies, showed us the conference room and gave us a convenient hotel room all with a great smile and an amazing helpful attitude. Then the next morning as we went to set up before the seminar, she was there again at the front desk, made sure we had all we needed, then set up the coffee and water for the conference attendees. Later I saw her carrying hotel supplies across the parking lot AND helping to clean rooms, again, with a genuine pleasant attitude. If BW doesn't already know it, she is an incredible asset to your hotel. Normally we see 3-4 different people covering her duties at other locations and not usually with the I can do whatever you need attitude. I would hire her in a heartbeat.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
dmanns, Thank you for taking the time to write us and for your wonderful feedback about Kaylana! We are lucky to have her on our team. We hope you will stay with us again if you are back in town! Karina Vick 970-484-2984 [email protected]

"Another successful stay!"

5
21/08/2017

We stay here because it's so close to the University and the prices are reasonable and it's a great walking area. We will continue to stay here for the convenience, price and comfort. Thank you Best Western!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
MichellesC9925QP, Thank you for your review! We are happy to hear you enjoyed your stay and we look forward to seeing you again soon! Thank you for being a loyal customer. Karina Vick 970-484-2984 [email protected]

"Pros and cons"

3
19/08/2017

The room was clean, bed comfortable, but average room. Room could use refreshing. Poor water pressure in shower, all small hard pillows, noisy air conditioning. Best location for my sons college. I would come back.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
U4989ERdebras, Thank you for all of your feedback about your recent stay with us. We do apologize for any inconvenience and we will fix these issues as soon as we can. We hope to see you again in the future. Karina Vick 970-484-2984 [email protected]

"Only reason to stay here is to be across from CSU"

2
16/08/2017

Great breakfasts and front desk staff member Sarah couldn't have been more helpful. Beyond that, poor quality towels, no instructions on how TV works, no instructions re where things are (e.g., Laundry, ice, etc.). Shower head can be adjusted if you are 6'5" or so. Down at the heels with price point at a high. Bed - still recovering a day later from some of the worst sleep ever (including what they call pillows).

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Bcm972, Thank you for your review Barbara. I would like to apologize on behalf of the entire hotel for not exceeding your expectations during your stay. Your feedback is important to us and we will make the necessary changes to improve anything we can. Thank you and we hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"great"

5
16/08/2017

Very nice comfortable hotel with knowledgeable and friendly staff. Across the street from CSU. Nice bikes to cruise the campus and downtown FOCO. We have stayed in this hotel several times now while visiting our daughter in college. Very conviently located to shopping, good restaurants, green line shuttles/trains and major amenities.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Johne, Thank you for your review! We appreciate you taking the time to write us a review and we value your business with us. We look forward to having you stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great place for a group gathering!"

5
09/08/2017

We stayed here for our son's wedding reception along with many family members and friends. ( we used a total of 18 rooms) The breakfast area provided the ideal am gathering place, the breakfast was great and the staff was accommodating. We also used the conference room for a welcome party and it worked out great!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
X495LFnancym, Thank you for your review Nancy! We really enjoyed having you and your group stay with us! We are glad you enjoyed breakfast and that the conference room worked well for your party! Please come stay with us again if you are ever back in town! Karina Vick 970-484-2984 [email protected]

"Friendly Staff, Great Atmosphere"

5
07/08/2017

Stayed at the Best Western before starting school at CSU, and it was the perfect place to stay! It's right across the street from campus and just a short walk from Old Town Fort Collins. Staff was very friendly, always went out of their way to help, and had great recommendations for what to do in the area, especially Conor, Sam, and Corey.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
emilyis2short, Thank you for your review! Congratulations on starting school at CSU and welcome to Fort Collins! We appreciate your feedback and we hope you'll stay with us again if you ever need to! Karina Vick 970-484-2984 [email protected]

"Great location!"

4
02/08/2017

After staying downtown at the Armstrong Hotel the previous night, I was looking for a more reasonable hotel rate. This hotel had a super friendly staff. The location is perfect, only a couple blocks from old town. I will now be staying at this hotel when I go visit Fort Collins from now on. Great experience

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tana T, Thank you for your review! We value your business and appreciate your feedback. We are so happy you were satisfied with your stay and we look forward to having you back soon! Karina Vick 970-484-2984 [email protected]

"Very Clean"

4
31/07/2017

Very Clean. Comfortable bed. Nice pool and hot tub. Close to downtown and university. Can walk, uber, or drive to downtown depending on your desire. Breakfast buffet in the morning. Built so the rooms are off the major road and it is quieter.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Allisonspring, Thank you for your review! We appreciate you taking the time to leave us your feedback. We are glad you enjoyed our location and amenities and we hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Great location - great breakfast - great service!"

5
30/07/2017

We very much enjoyed staying at the Best Western University Inn. The close proximity to CSU campus and easy walk to downtown area was perfect. Hotel staff, facilities, breakfast was all everything you'd expect from a Best Western and more! This wasn't a five-star resort, but it was exactly what we needed for our conference in town.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
chrisrD8445AC, Thank you for taking the time to write us a review! Your feedback is important to us and we are so happy to hear you enjoyed your stay! We hope that you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"good visit"

4
27/07/2017

quite an expensive week in Fort Collins - Noone was able to say why, however stayed here for location and paid similar to other hotels. Room was the usual hotel room with amenitites. Used the pool which was indoor and a good temperature, clean and hot tub incled. Used laundry which was the largest and nicest laundry room I've seen. Carpark in was plenty, wifi good and breakfast was also provided which included real scrambled eggs, potatoes and bacon. An added bonus was the real cofree mugs which the lovely breakfast lady advised we were welcomed to take with us. It was so nice to have a coffee in a real cup instead of paper or polystyrene. Overall a good stay and wouldrecommendthishotel.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Mechelle M, Thank you so much for your feedback about your stay! We truly appreciate your business. We are so glad to hear you enjoyed the pool and breakfast- and most of all the coffee mugs! We hope that you will stay with us again if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"A solid value close to old town and campus"

4
27/07/2017

The staff was great and always helpful. We also enjoyed the use of the conference room for some unplanned gatherings and the staff were glad to allow us to use it as it was not already booked. In general a great launching place for activities at CSU campus and Old Town via bicycle.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Chad D, We are so happy that you enjoyed your stay with us! We are glad that the meeting room was available and that you were able to enjoy the town! Thank you for your feedback and business and we hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Ft. Collins, CO - THE place to stay"

5
24/07/2017

The staff, amenities, full breakfast with awesome steel cut oatmeal made correctly, the pool, fitness center, laundry and location...i.e. walking distance to all that's exciting and wonderful, makes up for the aged property/room product.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
X6676PXbarbaraw, Thank you for taking the time to write us a review! We enjoyed having you stay with us. Thank you for your repeat business and your gracious attitide with the entire staff! We look forward to seeing you again! Karina Vick 970-484-2984 [email protected]

"Decent location, but depressing hotel"

2
24/07/2017

Not even the friendly staff, free coffee & WiFi could make up for the musty, dark room with its roaring air conditioner and rotting woodwork in the tiny shower/toilet room. If you don't mind paying $149 a night for just a bed with essentially 35 thread count sheets because you can walk to town in 10-15 minutes, then this is the place for you. Amenities included two bottles of water, one bar of soap, in-shower dispensers of dial soap and shampoos, and two make-up remover pads. The water pressure in said shower was a step above a slow drip. Our room had a fridge and a microwave, but the thought of eating in there would be a good diet plan for me. My mom and sister also made this trip to a family wedding. My sister's room needed to have the toilet plunged. Grossed out yet? Well, on the plus side, the room wasn't dirty and the staff was very nice at the front desk.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Pam R, Thank you for your review. I would like to apologize on behalf of the entire hotel, again, for not meeting your expectations. Your feedback is important to us and we will use it to make any necessary changes. Karina Vick 970-484-2984 [email protected]

"A great value at CSU"

4
23/07/2017

We come to Ft Collins every other July for our Cru staff conference. We have been staying at the Best Western University Inn across the street from CSU. This Best Western is a great value. The morning breakfast is above average for an included breakfast. Our group pretty much takes over the hotel for more than a week, but the staff are always incredibly helpful. Marcela did a great job with our room, which was packed with luggage and bikes for three people. We look forward to coming back again in two years.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Brian W, Thank you for your feedback! We enjoy having your group stay with us every two years and we are looking forward to 2019! We are so happy you enjoyed our breakfast and glad Marcela kept your room in good shape! Thank you again. Karina Vick 970-484-2984 [email protected]

"Loud air conditioner!"

4
15/07/2017

We stayed at the Best Western because we had a group rate, and it is in a great location to access CSU. It is likely good in the winter, but I would not recommend it for summer if you need air conditioning. The unit in our room was really loud, and affected the ability to sleep well.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
675kayd, On behalf of the entire hotel, I want to apologize for not meeting your expectations. Thank you for letting us know about the air conditioning unit- we will get it replaced right away! We hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Best Western University Inn Review"

4
12/07/2017

We stayed for two nights over July 4. Although it was a holiday, staff was attentive to our needs and our stay was great. We appreciate them going out of their way to serve us--especially on a holiday. I booked this hotel because we were attending a friend's wedding and they had reserved a block of rooms for wedding guests. I'm glad I booked with Best Western University Inn.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
BencJ950LV, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We hope that you enjoyed your friend's wedding! Please come stay with us again if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"Met our Needs - 3.5"

4
10/07/2017

Great location across the street from CSU. Older style hotel/motel. Room was quiet, clean. Bathroom sink separate from shower/toilet, which was convenient. There was even a separate sink in the shower/toilet area. Staff was friendly and helpful in both the front desk and breakfast room. Breakfast was more than adequate for us (eggs, potatoes, tortillas, waffles). Rate was reasonable at $135, given the location.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Newtofiji, Thank you for taking the time to write us a review! Your feedback is important to us and we value your business. We are pleased you enjoyed your stay and we look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Nice room but poor quality of service"

3
10/07/2017

I understand that early check in is subject to room availability so I followed up my initial request with a phone call early on my day of arrival to check in. The front desk person, Corey, assured me that it would be no problem if I checked in anytime between 10 and 12. I made my plans based on this information and arrived at the hotel at around 10:30 and was informed by Brandon that Corey was mistaken and that no rooms were available at that time and I'd have to wait to check in until one was and he didn't know when that would be. I was finally able to check in at around 1 PM after spending 2 1/2 hours wandering around the city. I mentioned to Brandon at check in that I wanted to use my $70 of Best Western $10 per night bonus credit and provided him with the appropriate code. He provided me with a receipt, however on check out 3 days later I was informed by Kevin at the front desk that no such credit was applied to my bill and that Brandon must not have done the paperwork correctly. Eventually Kevin was able to make a readjustment but again I wasted a lot time and had a lot of aggravation because of staff errors. In addition, I was surprised by how dangerously slippery the tub surface in my room was. There were no traction anti slip strips and no rubber mat to provide safe footing. I called the front desk that evening and was informed that they'd look for a rubber mat and if they could find one they would deliver it to my room. When I did not receive a bath mat that evening, the next morning I made another request to the person at the front desk and did receive one a half hour later. The initial oversight and delay in fixing this hazardous condition was unacceptable and along with the misinformation and billing mistakes were the reasons for rating this hotel much lower than my ratings of my previous stays at other Best Western hotels. On the positive side, the breakfast lady was very pleasant and helpful.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
MARKGC6363DE, I want to apologize again for the inconvenience you experienced during your stay. Honestly, miscommunication is a rarity at our property and we will do everything we can to make sure these things don't happen again. Thank you for letting us know so that we can fix the issue! I hope that you may give us another chance in the future. Karina Vick  970-484-2984 karina @bwui.com

"Pleasantly surprised!"

5
24/06/2017

I got a great deal on the room and saw the great reviews, but was not sure what we'd get for such a low price. The room was clean, staff was friendly and helpful, location is convenient. I would definitely stay here again!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Tracetb715, Thank you for taking the time to leave us a review! We appreciate you giving us a chance and staying with us! We hope to see you again soon. Karina Vick 970-484-2984 [email protected]

"Fantastic Experience"

5
20/06/2017

This is a very nice place to stay, located accross from part of the University campus and within walking distance of many attractions. The Staff is courteous and professional. On the basis of my experience, I hightly recommend it.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Lindafk7775OL, Thank you for your review! We appreciate your feedback and value your business. We are glad you were satisfied with your stay and we hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Very well maintained property. "

5
11/06/2017

Our stay in Colorado was amazing. Fort Collins has an amazing downtown. Beautiful city and super friendly people. The Best Western was one of the cleanest, and best maintained properties I have ever been too. The staff was equally amazing. I'd like to thank Sarah V for sending me for the perfect bar burger. Exactly what I was looking for. Looking forward to returning soon.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Dave T, Thank you so much for your wonderful review. We appreciate your feedback and value your business! We work hard at maintaining our property and we are looking forward to having you come back! Karina Vick [email protected] 970-484-2984

"best location"

3
08/06/2017

Great location across from the university. In a tree and landscaped community, unlike the warehoused, asphalted surround, freeway environment. Walking distance to transit and restaurants. I will stay again.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
JameslH339OX, Thank you for your review! We appreciate you staying with us and we look forward to seeing you again in the future! Karina Vick 970-484-2984 [email protected]

"Great for Wedding guest " Conor ROCKS!" "

4
08/06/2017

This hotel was chosen by the bride & groom for all the wedding guest to stay, including the bride & groom. With the help of Conor at the front desk...and other staff members, we were able to surprise the bride & groom for there wedding. We gathered around the fire pit... Had ALL our needs met and got help with odds things that happen on wedding weekends! Great help... Super comfy feeling hotel and professional " family feeling " staff. Thank you again Conor..... You helped us pull of a GREAT surprise!!!!! Soop Family!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Dana S, Thank you for your review! We appreciate your business and your feedback means so much to us! I am so glad Conor was able to take care of you and help with your surprise! Please come stay with us again if you are ever back in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Pet Friendly and Professional"

5
06/06/2017

They were kind and professional, providing much information about the town. It is close to he town, as well as the university. They welcomed my dog with treats, and let me tell you, my dog was stoked about that. It was great to bring him along to tour colleges. The train can be loud, but I'm a heavy sleeper so I didn't notice it when I was asleep.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Allicat112, Thank you for your review! We appreciate your feedback and business! We are glad we were able to accommodate for your dog too! Karina Vick 970-484-2984 [email protected]

"Friendly staff, great breakfast and nice room"

5
06/06/2017

Greeted with a smile and had the same experience during the entire stay. Here for the Front Range Football Officials Camp and the Best Western handled us very well. Friendly staff from the front desk, breakfast and housekeeping. Room was well appointed and clean. We were in the annex which is away from the road. Older hotel that has been remodeled. Breakfast had hot and healthy items as my wife and I always go healthy and the hot oatmeal and fruit was great. Right next to CSU and a great place to stay!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Michael B, We love having you all stay with us every year! Thank you so much for your feedback and for making us all smile while you were there! We look forward to seeing you next year! Karina Vick 970-484-2984 [email protected]

"No air, loud train and a broken hot tub."

1
02/06/2017

The air didn't work at all. The train was beyond loud and the hot tub was broken. So all in all, I sweated, didn't sleep and didn't even get to chill in a hot tub. Not my ideal situation for a business trip.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
525brandya, Thank you for taking the time to write us a review. I want to apologize on behalf of the entire hotel for not exceeding your expectations during your stay. We are working hard to get the hot tub running again and we apologize for any inconvenience this and the noise from the train may of caused you. We hope you may give us another chance in the future to make it right. Karina Vick 970-484-2984 [email protected]

"Convenient location, near downtown and university"

4
31/05/2017

This is an OK place to stay for a quick visit to Fort Collins. I spent 2 nights and found the staff very accommodating and friendly. I was with several other people and most everyone was satisfied with the property and location. Good value. Cleanliness could be improved in the hallways. Breakfast was ordinary, eggs, bacon, bagels in the lobby. I am not a huge fan of that but it eliminates the cost of full service breakfast if you are on a budget. I had the suite in the back building, nice spacious room. Plenty of 110v power outlets for your phone, tablets and gadgets. For the $ I would consider staying here again for a short business trip.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Gauvain2010, Thank you for taking the time to write us a review! We appreciate all of your feedback and we are so happy you were satisfied with your stay. We look forward to seeing you again in the future. Karina Vick 970-484-2984 [email protected]

"Worth every penney"

5
30/05/2017

We had a very nice suite for $139 a night. Two bathrooms and two TV's. Everything was so nice. I wanted to steal the pillows. I slept so well. The grounds are clean with a fire pit outside that was so fun in the evening. We met other guests and had some laughs. I'f I'm ever back in Fort Collins, I will stay here for sure.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
NancyaR9332KQ, Thank you so much for taking the time to write us a review! We value your feedback and business! I am glad you enjoyed the suite and the fire pits! We look forward to having you stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Convenient to CSU/nice staff members"

3
26/05/2017

The staff is friendly and very helpful. But...This is a motel not a hotel. I'm used to staying in BW Plus and this did not compare. Rooms are showing their age and have a few updated features, but they should be seriously remodeled. The main advantage is that CSU is right across College Ave. from this hotel. The part of the hotel in which I stayed was the second floor of rooms closest to College Ave. I cannot speak to the rest of the rooms. There was no way for handicapped people to access the second floor rooms. No elevator or ramps. Room rate change because of graduation was excessive.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Mary K, Thank you for your review! We appreciate your feedback and value your business. We are always working to update our rooms and I am sorry if they didnt meet your expectations! I hope you will stay with us again if you're back in town. Karina Vick 970-484-2984 [email protected]

"Great Neighborhood Lodging"

5
25/05/2017

The Best Western University has the best location in Fort Collins! It is located across the street from Colorado State, on a major street but part of a nice residential neighborhood a short walk from downtown. Though they have convenient free parking, no car is needed. While the the rooms are not luxurious, they are very comfortable (especially in the East Building) and come with a refrigerator, a microwave, a safe, and two complementary bottles of water. The breakfast area was smaller than I expected, but seating was always available and it was kept very clean. Breakfast was surprisingly good with decent variety considering the small space. I saw coffee and fruit out in the lobby even at non-breakfast hours. The staff was very friendly and pricing was fair. If I am ever fortunate enough to have the opportunity to return to Fort Collins, I would definitely stay here again!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
NealTWB, Thank you for your wonderful feedback! I am so glad we were able to make you feel comfortable during your stay! We look forward to seeing you next time you are in town! Karina Vick 970-494-3984 [email protected]

"Ft. Collins Univ BW"

4
22/05/2017

Front desk folks were great, breakfast was great, great service, great location, would stay there again. Didn't use the pool but it looked cool. Very central low traffic area good parking had rental bikes which looked like fun if it weren't for the 6 " of May snow. Cheers, Dan

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
U4873YWdanb, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again! (When its not a freak spring snow storm in the middle of May!) Karina Vick 970-484-2984 [email protected]

"The Iowan "

5
20/05/2017

Awesome staff. Super helpful and polite. Great location next to old town. If your looking for a reasonable place to stay this is it. Rooms are nice and parking is great. I was surprised to see the few amount of cars in the parking lot. I recommend to anyone looking for a straightforward hotel stay

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Nanthan R Thank you for your review! We appreciate your feedback and value your business! We are thrilled you enjoyed your stay! Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"graduation week end"

4
16/05/2017

older hotel but well cared for...no problems and breakfast was great...queen beds in the rooms would have made it more comfortable when traveling with kids...the pool area is very large and very sunny....looks well cared for also.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
theelsusiritch, Thank you so much for your review! We appreciate your feedback and value your business with us over graduation weekend! We are pleased you enjoyed breakfast and the pool! Please come stay with us again if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"Nice motel with great location"

4
13/05/2017

Noise largest negative factor but staff was amazing!We were thankful for the girl working in the evening! She helped us so much to get comfortable and even to understand our surroundings for the next day.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
jessicabQ4842HN, Thank you for taking the time to write us a review. We appreciate your feedback and value your business! I am so sorry about the noise during your stay but am glad Samantha was able to make you feel at home! Please come back and stay with us in the future. Karina Vick 970-485-2984 [email protected]

"Great place to stay!"

5
09/05/2017

We went out to watch our kids run the Colorado Marathon, and the hotel is in close proximity to old town Ft. Collins, close to the race finish, shopping, restaurants, etc. Great food, friendly service, and wonderful shopping! The rooms at the hotel were neat and clean, friendly staff, and wonderful location! Definitely would stay there again! Thank you!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
N9267NKjeffh, Thank you so much for all of your wonderful feedback about your recent stay with us! We value your business and we are grateful to have exceeded your expectations. Please come stay witu us again if you are ever back in Fort Collins. Karina Vick 970-484-2984 [email protected]

"Problems Happen, It's How Amends Are Made"

4
09/05/2017

In a recent stay, the toilet in our room backed up. The hotel staff quickly made amends by giving us another room and discounting our room rate. There was no argument, just apologies from the staff for our inconvenience. Terrific work!

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
P3122PXrichardb, Thank you for taking the time to write us a review! I am so sorry about the plumbing issue but I am pleased to hear you were satisfied with the rest of your stay! We look forward to having you stay with us again! Karina Vick 970-484-2984 [email protected]

"Comfortable but felt a bit old"

3
08/05/2017

The location was nice with easy walking distance of nice restaurants and a quick drive to the University. The room felt a bit old, but was comfortable. We had two large dogs and the room was a little tight, but overall a decent place to stay.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Sarah B, Thank you for review! We appreciate your feedback and value your business. We are constantly updating things at the hotel and will use your feedback towards our improvements! Thank you again. Karina Vick 970-484-2984 [email protected]

"Noshing was great"

4
05/05/2017

The coffee was not the typical weak thin brew. It was very good at all times of the day. The breakfast was the best I have had in motels in the many states I have visited. It was better than many chain restaurants.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
856judithl, Thank you for taking the time to write us a review! We appreciate your business and value your feedback. We are so happy you enjoyed our coffee and breakfast! Please come stay with us again if you're ever back in town! Karina Vick 970-484-2984 [email protected]

"Upgraded"

4
03/05/2017

I have stayed here years ago. Looks like they ugraded. Front desk people were nice. Clean, safe neighborhood. Easy walk to restaurants. The only thing I'd suggest is getting a second floor room. The people above can be heard trapsing across the floors.

BWUIHotelManager, General Manager at Best Western University Inn, responded to this review
Beanthere72, Thank you for your review! We have been busy with upgrades! Thank you for your feedback and business. We truly appreciate it. We hope you will stay with us for many years to come!

"Fair price, good quality"

5
30/04/2017

Perfect, central location and near Old Town. Good accommodations at a reasonable price. Don't let the outside throw you off; I was pleasantly surprised at how nice and clean the rooms were. Highly recommend

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
RobertmG1110VM, Thank you for taking the time to write us a review! We appreciate your honest feedback and we value you as a guest. We are happy our sevice and location was able to accommodate you during your stay. Please come visit us again if you are ever back in town! Karina Vick 970-484-2984 [email protected]

"Good clean comfortable - great location!"

4
29/04/2017

This is a clean and comfortable place to stay. It is located near old town Fort Collins and CSU. Helpful and courteous staff. Breakfast is just OK, but that is typical of a hotel in this price range. Have stayed here many times, and will again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Richard B, Thank you for your review! We appreciate your feedback and value your repeat business with us! We look forward to having you stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Great trip to Fort Coolins"

5
26/04/2017

The staff is amazing and the location is hard to beat. They have bike rentals at the hotels that are 15.00 a day (only can ride during the day, no light) . rooms were nice but staff made this stay. This hotel is right across from CSU and close to the downtown area.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
826darring, Thank you for your review! We value your business and feedback! We are glad you enjoyed the location and the bikes and hope you had a good visit to Fort Collins! Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Excellent Experience"

5
24/04/2017

My first trip to Fort Collins, I was very happy with my stay at Best Western. Very convenient and close to everything. I was able to walk every where I needed to go. Will definitely stay with BW Fort Collins again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
colleeng880, Thank you for taking the time to write us a review! We appreciate your feedback and value you as a customer! We look forward to having you stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Staff Helpfulness"

5
23/04/2017

Even when it is late at night, the staff is willing to go above and beyond in helping and being pleasant. No task is too small when asking for help. In particular, Conor who was working one of the nights we were there, was extremely helpful so we could be prepared for a presentation the next day.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Green6821, Thank you so much for your review! We appreciate your feedback and value your business. I am happy that Conor was able to assist you in preparing for your presentation and we all hope that it went well! Please come stay with us again if you are ever back in town. Karina Vick 970-484-2984 [email protected]

"No-sleep hotel"

1
15/04/2017

Bad sign: earplugs provided in every room. FoCo is not a loud place-it is just that this hotel was so cheaply built that with the window barely cracked open, on the top floor, every word of passing conversation much less ordinary traffic noise is clearly heard in bed. Our neighbor in the next room had no privacy--speaking in normal voices we heard every comment. Same with folks talking in the hallway when they arrived at 1 am. Not their fault. Asking about it at the desk the receptionist said the walls are paper thin; use the earplugs.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Libby S, Thank you for taking the time to write us a review. I am so sorry we did not meet your expectations during your stay. I apologize for any noise that disturbed you. We appreciate all of your feedback and we will utilize it to find a solution to any noise problems we may have. I hope that you will consider staying with us again in the future and please reach out to me if you need anything at all. Karina Vick 970-484-2984 [email protected]

"Loved staying here, the hotel staff is AMAZING!"

5
14/04/2017

We visited Ft. Collins for our son just before his birthday! it was the march 24-26, and we had an absolute blast in Ft. Collins! Also we loved the hotel staff, they were all very happy and helpful! Connor checked us in, and he went above and beyond to accomodate us! Also the rest of the staff were great as well! Millie and Elizabeth did a great job on our rooms too! Also Karina, Heidi, Ellen, Amelia, Sarah are great upper management. And Gayle and Victoria worked extremely hard in the kitchen! And even the maintenance workers were friendly, Josh and Jesse! We definitely loved the hotel, and we are already planning our next trip back!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
bdavis0327, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! I am so happy to hear that the staff was able to take care of you and your family! I hope that you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good value, friendly staff"

4
11/04/2017

This hotel is a good value for those seeking inexpensive lodging near CSU. The staff was friendly. The breakfast bar had lots of choices, including a breakfast burrito option. I didn't care for the coffee but there is an Aloha coffee shop next door. The in-room wifi was inconsistent. Probably not good for watching a movie or doing a lot of work.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
D2203PDrobinp, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. I am sorry about the Internet being inconsistent and I can assure you I will be looking into it. Please come stay with us again if you are back in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Visit with our kids at CSU"

5
02/04/2017

Conveniently located right across the street from CSU and within walking to Old Town in Fort Collins. Friendly staff and clean rooms. This is the best hotel with the best value and location to stay at when you are visiting CSU.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Delia S, Thank you so much for your review! We appreciate your feedback and your business. I am so glad our location was convenient for you while visiting the University! We hope you will stay with us again if you are ever back in the area. Karina Vick 970-484-2984 [email protected]

"Fun for 2 Old Ladies!"

5
02/04/2017

We stayed at this motel on March 3rd & 6th on our way to & from the DIA. Sarah was wonderful in making sure that my car was safe & sound while we went to the airport & came back on the 6th. She was a gem in helping us. Conner checked us in & was so nice & friendly & made sure we had everything good to go on the 3rd . We came back late on the 6th and between Connar, Corrina, Millie, Sarah, & Ramario, we had had a wonderful time. Ramario made sure the breakfast was good & hot and delicious. Corrina & Millie were the best & treated us old ladies so well!! Will stay again for sure. We slept good, ate good, & had a great time.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Barb850, Thank you for taking the time to write us a review! We really enjoyed having you stay with us! Thank you for all of your wonderful feedback and we hope that you will visit us again soon! Karina Vick 970-484-2984 [email protected]

"Awesome location & staff"

5
01/04/2017

Great for CSU visit. It's right across the street! & exploring Old Town Fort Collins was also within walking distance. The mall & Cinemax a few mikes down the road. The staff was awesome! Friendly & caring. Definitely will stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Cheri B, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business. We are pleased to hear our location was convenient for you and we look forward to having you stay with us in the future! Karina Vick 970-484-2984 [email protected]

"Average made Superior"

3
19/03/2017

When things aren't like you expect it is easy to get frustrated while traveling. This hotel is pretty average but the service was Superior. The manager took our frustrating situation and turned it around. I will definitely give this hotel another try because of the amazing service. Also, the best breakfast at any Best Western I have ever been to.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
737ds, Thank you for taking the time to write us a review! Your feedback is very important to us and we value business. I want to apologize on behalf of the entire hotel again for not exceeding your expectations during your stay. We look forward to having you stay with us again and giving us a second chance! Please don't hesitate to contact me if you need anything at all. Karina Vick 970-484-2984 [email protected]

"Great staff! "

4
27/11/2016

The staff is very nice and friendly! We arrived very early and very tired from our flight, so they allowed us to relax in the lobby while we waited for the first room to become available. The room was very clean. The only "complaint" would be the pillows, too fluffy and lumpy, not good for someone with neck pain. But overall, a good place to stay, and we would stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Victoria b, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! I am happy to hear you were satisfied with your overall accommodations and I hope that you will consider staying with us again in the future! Karina Vick 979-484-2994 [email protected]

"Great Location, Great Staff and Pet friendly"

4
22/11/2016

We have stayed at this motel several times in the past two years. It has always been a very good experience. The staff is always helpful and very accommodating. We stay here because they are pet friendly but even if we did not have our dog with us we would probably stay here.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Debbie W, Thank you for taking the time to write us a review! Your feedback is important to us and we value your business! We look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"Close location to University and Vet Hospital, Cozy, Friendly"

3
14/11/2016

We stayed here while visiting the Vet Hospital. Our stay was very cozy, room was quaint and clean and pet friendly of course! Continental breakfast was very good and convenient! The University was actually right across the street, so we took several strolls through the campus during our stay. Staff was very friendly and accommodating. I would definitely recommend this hotel to someone with a pet or visiting the university.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
WorkHardToPlayHard30, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! I am happy we were able to accommodate you and your pet during your visit to the Vet Hospital! Please come stay with us again the next time you're in Fort Collins! Karina Vick 970-484-2984 [email protected]

"not great"

2
12/11/2016

room was not clean room was dingy tv did not work, horrible reception on screen all lighting was very dim planned to stay 3 nights, only stayed 2 i would not recommend this hotel the location was good, we had walking distance to shopping, restaurants, etc...

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Marcusa130, I apologize on behalf of the entire hotel for not meeting your expectations during your stay. Your satisfaction is important to us and we value your business. I hope that you may contact me so that I can make this right for you. Again, my apologies for an issues you may of experienced. I hope to hear from you soon. Karina Vick 970-484-2984 [email protected]

"Wonderful Experience"

5
08/11/2016

We lived in BW University Inn for about 6 days. And we were so happy to be stay here the whole week. They have a good location and excellent environment. The breakfast here taste really well and the staffs are kind and nice. We will choose here again if we come to Fort Collins again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Oven L, Thank you so much for your review! We really appreciate your business and value your feedback! It was a pleasure hosting you for the week and we look forward to having you stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Very well located"

4
08/11/2016

Best parts about this hotel are the great location, both for CSU and Old Town. It is literally across the street from CSU, and about 6 blocks from Old Town. The staff were very friendly and helpful, great breakfast in the morning, nicely maintained pool and hot tub.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Schmind, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business. We hope you will stay with us next time you are in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Great Location and Impeccable Service"

5
31/10/2016

We stayed with a group for a family wedding and the location was great, easy walk to downtown. In the front section the upstairs rooms were a bit nicer but for the price and location, would recommend the hotel for sure. The breakfast was better than I anticipated and the staff went out of their way to help in anyway.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
twhite423, Thank you for taking the time to write us a review! We value your feedback and appreciate your business with us! We hope you and your family had a wonderful time at the wedding and that you'll stay with us if you're ever in town again! Karina Vick 970-484-2984 [email protected]

"Best spot to enjoy Fort Collins"

5
26/10/2016

You can go up a bit, and you can go down, but this place is the best. Walkable, service excellent, higher end amenities than I would have expected. Gym, Pool, moderately ambitious breakfast. Great value...but more.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sam T, Thank you for taking the time to write us a review! Your business and feedback is very important to us! We look forward to having you stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good experience"

5
23/10/2016

We were happy with our stay here while visiting our son who goes to CSU. Staff was friendly. Breakfast was well above average for this type of continental style (the eggs had a good seasoning, the OJ was very cold, etc.). The room was clean, the location is perfect if you have a student at the school.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Fred W, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again in the future! Karina Vick 970-4848-2984 [email protected]

"I always love this hotel"

5
20/10/2016

Whenever I am in Fort Collins, and have to spend the night, this hotel has always been my first choice. Their rooms are clean, the personnel is extremely nice and helpful, and most important, their breakfast items are delicious. One thing I only discovered recently is that if you are a university personnel and you have your ID, or if you work for a government agency, they will give you a discount. This is yet another for me to always go best Western!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Igor A, Thank you for taking the time to write us a review! We appreciate you being such a loyal customer and your business is very important to us! We look forward to seeing you during your next stay! Karina Vick 970-484-2984 [email protected]

"Convenient nice place"

5
17/10/2016

I was visiting relatives and needed to be reasonably near my cousin's apartment. I have stayed at this Inn several times on my visits to Ft. Collins. It across the street from the University which is a pleasant place to walk. The nearby Poudre River canyon is nearby as is the charming little town to the south, Loveland, with its statue park. The motel is very friendly and accommodating and I was able to get a ground floor room which is helpful with my bad back. The breakfast was very good and the place is quiet, making for a good night's sleep.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
William M, Thank you for taking the time to write us a review! We value your business and appreciate your feedback! We are so pleased to hear that you enjoyed your stay with us and we look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"Best Western University Inn-Fort Collins-terrific!"

5
14/10/2016

My son attends CSU and I have stayed at this Best Western many times and always have had a great experience. Friendly staff, upkeep of the rooms and amenities great. Use the pool, hot tub and laundry facilities. Very good choices for the free brekafast, both hot and cold.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Andrew K, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Thank you for being a loyal Best Western customer! We look forward to seeing you again soon! Karina Vick 970-484-2984 [email protected]

"AMAZING service"

5
14/10/2016

This was a perfect hotel to stay at while visiting CSU and the Fort Collins area. we were a little hesitant picking a hotel in the area because it was such a small town and we weren't looking to spend a fortune. but this was well worth the money! the pool was amazing with the atrium style glass and our room was cozy and the bathroom was very nice. everything was clean and smelled good which is really important. not one time did i walk into the lobby and not receive a welcoming greeting from a staff member. the breakfast was hot and so good and the lobby was a great place to relax. Heidi and Brett checked us in and were probably the nicest people i have met in my entire life. they gave us a map and suggested places to visit and places to go for dinner and raved about Fort Collins. we definitely will return to this one!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Tori S, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! I am so happy you enjoyed your stay with us and I hope you will stay again next time you are in Fort Collins! Karina Vick 970-484-2984 [email protected]

"Walk to downtown "

4
13/10/2016

Very helpful staff. Coner assisted at check in, was very cheerful and ready with great restaurant suggestions. I opted for cafe vino, great choice for party of one, check it out. The heat and air are operated by separate units. Heater was a little stifling or chilly, tough to find a comfortable sleeping temp. Furnishings seem pretty recently updated, but it is very obvious that the place has been there awhile. Still... BEST place to stay if you enjoy walking or busing the downtown area.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Diane D, Thank you for taking the time to write us a review. Your feedback is very important to us and we appreciate your business. Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Unique location"

4
10/10/2016

This Best Western is uniquely located, especially if you are visiting or have to work at Colorado State University, but also if you feel like avoiding to use your car to look for a restaurant in downtown Fort Collins. It is kind of pricy for what it offers, but the employees at the front desk are very kind and ready to find solutions to your requests.They were even able to get me a free ride to the closest mall!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mauro L, Thank you for taking the time to write us a review! Your business and feedback is very important to us! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Staff in a safe and beautiful location"

4
04/10/2016

I was very satisfied with the hotel itself. It's not a luxurious or fancy building but it's super affordable and the staff was terrific. I only gave them a five because they placed me in a room that was pet and smoke friendly. I am highly allergic to pets. When I entered the room I smelled a weird scent. I couldn't tell what it was but I felt perhaps it was in my head. The next morning, after a sleepless night as a result of my breathing problems, I told the staff if they could check out the smell and it turned out it was (like I mentioned) pet friendly. Well I was really angry. But they game me a new room, granted me a free bike rental, and refunded me $25.00 of my room fee. The difference in smell, atmosphere and air quality was 100% improved. In the end they came through. I just wished they would have made the pet room issue clear in the first place.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Rocio D, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! I apologize for the mix up and you being put in a pet friendly room. Please let me know if there's anything else we can do for you and I hope you will stay with us again if you are ever in town. Karina Vick 970-484-2984 [email protected]

"Fort Collins"

5
02/10/2016

Loved the area. Very close to old town and lots of stores and restaurants. I read reviews about noise level, but we did not hear anything disturbing as previous reviews had mentioned. Very close to the University and there is lots to do in the area. We loved the indoor pool and spa. Breakfast was perfect for us with lots to choose from. Overall, our two night stay was excellent. Only complaint... parking is a little tight.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Christine L, Thank you for taking the time to write us a review! Your feedback is very important to us. I am so glad you enjoyed breakfast and the pool during your stay! I hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Pleasant surprise!"

5
28/09/2016

The staff were extremely friendly & helpful. Our room appeared to be recently remodeled. There was an outdoor fire pit that we didn't have time to use. Bike rental available. Walked to Old Town & felt safe

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Daniel D, Thank you so much for your review! We appreciate your business and value your feedback! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"College visit"

5
26/09/2016

My son and I were visiting from California to tour Colorado State University campus. Hotel was very conveniently located to both college and downtown restaurants, etc. The staff was extremely accommodating, friendly and fun...overall great experience!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Kelly B, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again in the future if you are here visiting your son at CSU! Karina Vick 970-484-2984 [email protected]

"Great location for visiting CSU"

5
22/09/2016

Great location and good value for visiting CSU and/or Fort Collins. Good breakfast and clean rooms. And they offer bikes you can rent for the day, perfect for getting around Fort Collins. Go Rams!!!!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Quinn J, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"The worker at the front desk, Brett!"

5
18/09/2016

Room 207! Brett, at the front desk went above and beyond to help me get a room with closed captions and was very helpful and went the extra mile to please me and he's very respectful and helpful! I find his attitude is excellent! He's a plus for Best Western!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
JimmyTucker, Thank you for taking the time to write us a review! I am so pleased Brett was able to accommodate you during your stay! We appreciate your business and value your feedback! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Best location"

5
15/09/2016

The hotel is probably in the best location in Fort Collins - close to the CSU campus and within walking distance of the historic Old Town with all its fantastic restaurants and coffee shops. The facilities were recently upgraded and the service is excellent. The best breakfast for a hotel in this category.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Arrie R, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Excellent location"

5
14/09/2016

The personnel at hotel are friendly and helpful. The housekeeping was very good. The front desk were knowledgeable and helpful. The pool and exercise equipment were well maintained. Parking was secure. The hotel is near all activities in Fort Collins (across the street from Colorado State University). The breakfast was very good (hot and cold).

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
JamesF42, Thank you for your review! We value your business and appreciate your feedback! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good hotel for the money"

3
12/09/2016

I have stayed here three times in the past two years and it has been very good in most ways. The location is terrific, the staff are very courteous and helpful and the hotel offers good value for the dollar. However, the breakfasts are the same every day and very plain and unexciting, especially if you stay for multiple nights. Also, despite advertised as a smoke-free property, smokers locate themselves at doorways around the property and it's very difficult to avoid a wall of smoke entering and exiting buildings.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Herbert H, Thank you for taking the time to write us a review! We appreciate your business and loyalty to the hotel! Your feedback is important for us to improve. We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"General manager needs some class on maintsaing customers"

2
12/09/2016

Over the last 40 years I have overlooked many areas that area lacking , I draw the line when management fails so greatly that the guest and the hotel are forever damaged ! Food handles handle trash , then food without any hand washing !! The GM does not have a grasp of customer service !!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Elizabeth S, I would like to apologize on behalf of the entire staff for not meeting your expectations during your stay with us. I am currently on leave but I would like the opportunity to make this right for you. Your satisfaction is important to us and I hope you will consider staying with us again so that we can provide the experience you deserve. Please contact me at your earliest convenience. Karina Vick 970-484-2984 [email protected]

"Awesome Staff, GREAT Hotel"

5
04/09/2016

I have stayed at the hotel a handful of times over the past 2 years.. It is ALWAYS a pleasure to stay here! The staff is amazing and the hotel is always in great shape. I would recommend this hotel to anyone and everyone! Big shout out and thanks to: Brett, Conor, Amelia, Heidi, Sarah,Josh, Dan, Johnathan, Sarah and anyone else whom I left out!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Bnjmnsheehan, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! We look forward to seeing you in the future! Karina Vick 970-484-2984 [email protected]

"This was a very convient location and good value"

4
02/09/2016

Location was great. Close to CSU campus and old town. Staff was very courteous and helpful.Bed was comfortable. It was quiet, despite it being close to the street, so you could sleep. The rooms were clean. it was a good experience and I will return.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Tami G, Thank you for taking the time to write us a review! We appreciateyour business and value your feedback. Please come stay with us again soon! KarinaVick 970-484-2984 [email protected]

"Very good"

4
26/08/2016

The road construction on College Ave is a pain -- making it hard to even access the facility. The roofing and other improvement underway were also something of a distraction. Nevertheless clean, comfortable, with good wifi and a pleasant staff.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Grant Heidi, Thank you for taking the time to write us a review! We appreciate your business and value your feedback. We apologize for any inconvenience the construction may have caused you during your stay. Please come stay with us again in the future when the renovations are complete! Karina Vick 970-484-2984 [email protected]

"Above and beyond! "

5
23/08/2016

I recently stayed at the University Best Western and was pleasantly surprised. I arrived very late after a long flight into Denver. Zack at the front desk was extremely helpful and personable. When I attended Colorado state my family would stay here when visiting and I am happy to say the quality of service is still top notch. Thank you!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Clay H, Thank you so much for your review! We appreciate your feedback and value your business! I am very pleased Zak was able to accommodate your needs during your stay. We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great staff"

5
22/08/2016

My wife and I have always stayed here when we have to spend the night in Fort Collins. The staff there is very friendly and their breakfast items are great. The location of this hotel is great. It is at a walking distance from old town and many restaurants.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Igor A, As always, thank you for taking the time to write us a review. We value your feedback and business. Thank you for your repeat business and we will see you again soon! Karina Vick 970-484-2984 [email protected]

"Caring staff, many amenities"

5
20/08/2016

Well here i am giving a Best Western 5 Stars. We stayed here for a week to attend a conference at the University right across the road.What makes the Best Western University Inn stand out is the wonderful staff. Adam, Sarah, Heidi, Jesse, Ramiro, Myrna and other staff all went the extra mile for us, whether showing us different rooms at our request, adjusting my bike, helping with luggage, answering questions or bringing something up to our room. Yes, it's still a budget hotel so do not expect luxury; rooms are tasteful but basic. But there were many "extras." Amenities included a generous breakfast, coffee in the lobby, nice indoor pool with hot tub, small gym, guest laundry, microwave and fridge in the room, and even a cute mosaic in the shower. There is also a fire pit that was under renovation during our visit, nice landscaping, and some outdoor art. I really enjoyed renting one of their cruiser bikes that was very convenient and fun for getting around on campus or in the neighborhood (they gave me a discount for renting it all week, and helmet was included). Ft. Collins is very bike-friendly. I rode to nearby scenic Lee Martinez Park and enjoyed the bike trails and creek views. Ubers are also readily available.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Wellsprings, Thank you for taking the time to write us a review. Your feedback and business is very important to us. We are pleased you enjoyed your stay with us and that all of your needs were met. Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good place but dirty carpet"

3
20/08/2016

We were very pleased with location and room size. The room was very clean except for the carpet. Going barefoot made our feet black! Management was kind and thanked us for the info. The staff is most cordial. Breakfast was good, better than most. Super location even with street construction.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
NanB060, Thank you for taking the time to write us a review. We value your feedback and appreciate your business with us. We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Wait until the refinishing is done"

3
15/08/2016

This is a very nice Best Western with friendly and helpful staff. However, due to the road construction on College and the refurbishment going on at the hotel, parking is a nightmare. Also, not all of the rooms have been refurbed. It is best to wait until the construction is complete.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
lock219, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We would like to apologize for any trouble and inconvenience the construction may have caused you during your stay. I hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Great location & friendly staff"

4
07/08/2016

This hotel is in the process of renovation, but we still enjoyed our stay. The staff was exceptionally friendly, it has a nice place to do some laundry, and they even have bikes to rent for exploring the beautiful trails throughout the city. It is right across the street from the University of Colorado, so we rode bikes all across the beautiful campus. Adam was especially helpful getting us a room at the last minute. We'll stay here again on our next visit.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
TrippinSisters, Thank you for taking the time to write us a review. We appreciate your feedback and value your business. We are extremely pleased you enjoyed your stay! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Don't Stay at Best Western University Inn Ft. Collins"

1
04/08/2016

This hotel is in bad shape and under construction. The parking is too crowded and inadequate. Rooms have old, dirty, damp carpets. Beds have old mattresses and sheets/covers are clammy because of poor a/c. The title of this review says it all. Staff were friendly and one was really helpful, but that can't make up for a facility that is as bad as this onel

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
John M, Thank you for taking the time to write us a review. On behalf of the entire staff we would like to apologize for not meeting your expectations. We also would like to apologize for the construction and any inconvenience it may of caused during your stay. We are working quickly to complete our renovation and better your stay. I hope you may consider staying with us again in the future. Karina Vick 970-484-2984 [email protected]

"10th time remains a charm"

5
27/07/2016

Over the past few years, we have stayed at this Inn about 8 times. Great location to the campus of CSU and walking distance to town. The only negative is College Avenue always appears to be in a construction mode, either one entrance is blocked or another, but BW can't control that.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Francis J, Thank you for taking the time to write us a review! We appreciate your feedback and value your business with us! We look forward to seeing you in the future! Karina Vick 970-484-2984 [email protected]

"Adam = Awesome help"

5
24/07/2016

OK, so I've stayed at the BW University before and always found the service to be excellent and personal. While visiting Thanksgiving 2015, I asked the concierge if there were a particular type of yogurt available; it wasn't but he was johnny on the spot with it the next day. My latest great experience with BW University was being helped out by Adam, who very graciously made my reservation and was able to work within the dates I would be staying as well as my budget. Kudos to Adam and THANK YOU! I highly recommend this location for your stay in Ft. Collins, it's close (within walking distance) to the Old Town area and they have bikes for their patrons to use. Have fun in Ft. Collins, CO, check in with Adam and take advantage of those bikes!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
_tjohnson57, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We are happy you enjoyed your stay and our bikes! We look forward to having you stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good location, good service, needs renovation."

3
24/07/2016

Friendly, convenient, and not intolerable. The carpet and mattresses badly need replacement. Not even up to Super8 standards in this regard. Breakfast was ok and staff are really nice. Less than a mile from downtown and across the street from the university.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ivan T, Thank you for taking the time to write us a review. We appreciate your feedback and your business. We are constantly upgrading and renovating and hope you may stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"What a great staff!"

5
23/07/2016

Wow pleasantly surprised In short great rooms , best breakfast for this type of hotel. Great location and most of all great staff. The young man behind the counter Adam was a great help with booking, he gave me some great advice about some of the local eateries and site seeing Kudos to you Adam! I just want to say thank you to all the staff that made my hotel stay a wonderful experience I will stay here again!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Jason M, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! We are so happy you enjoyed your stay and we hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Friendly Inn"

5
22/07/2016

The Best Western University Inn is the place to stay for students, visiting faculty, and parents. The staff is so friendly. Amelia is a leader in taking care of client's needs. "It's all about the students", she has said. She also practices this every day. The pool and hot tub are fantastic. Thank you Heidi, Amelia, and their staff for making the Best Western University Inn so convenient, pleasant, and fun.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
JWCSU, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. I am so pleased to hear that Amelia and Heidi were able to accommodate you during your stay with us! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"no complain"

5
21/07/2016

It is pretty good place. Room is excellent and clean. nice staff. breakfast didn't have many options to chose from but it was good enough for satisfaction. It is a good place to chill. Rooms are outside and easy parking in front of your room.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ahmed E, Thank you for taking the time to write us a review! Your business and feedback is very important to us! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Very accommodating staff"

4
21/07/2016

We visited this hotel on a trip to the university veterinary teaching hospital. Upon arriving the gentleman at the front desk was able to switch our room to a pet friendly room with no problems. He also assisted us when we realized we had forgotten to stop and grab some milk for our toddler. The room was decent quality, nothing fancy just a standard budget quality room. I did appreciate that ear plugs were provided in the night stand drawers, I am an incredibly light sleeper and could hear the child in the room next to us crying as well as a train whistle numerous times throughout the evening before putting the plugs in. We stopped into the lobby for breakfast and it was fantastic, my kids loved the waffle station as well as the sausage and eggs. I also appreciated the grab and go breakfast option! During our stay we received some difficult news about our dog and had to check out a day early. The young lady at the checkout desk was very accommodating and made sure that we were credited back for the night we were unable to stay. The location of the hotel was easy to access even with the ongoing road construction in front of the university and during the remodel of the hotel. Overall we were pleased with our experience.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
NerissaRissRissy, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! All of us would like to extend our deepest sympathy to you and your family about your dog. We hope you may visit us again in the future. Karina Vick 970-484-2984 [email protected]

"Motel 6 like?"

2
20/07/2016

First of all no complaints about the service and the typical breakfast. The breakfast room is the tiny lobby though. The carpet was really nasty and I wouldn't take my shoes off. It needs to be replaced. (Rm 302) A road is directly behind our room and the exit door is right in front. Didn't get any sleep all night. Our queen beds were not comfy as advertised. They were broke down and needing replacing also. Other than the gross carpet our room appeared clean. That and the service were the only reason for 2 stars. There is major construction on the outside of this building. One can only hope they'll also do the inside. Someone said the far building was the quietest... Not true! Although the front building seems like it's on an even bigger road. They supplied the room with ear plugs if that tells you anything! It'll be a very long 14 hour drive home to AZ today! ??

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
cmlhigley, Thank you for your review. I would like to apologize on behalf on the entire hotel for not meeting your expectations during your stay. I am sorry for any inconvenience this may of caused you and I hope you may give us another chance in the future when our renovations are done. Karina Vick 970-484-2984 [email protected]

"two night stay in Ft. Collins"

4
19/07/2016

My husband and son need to be close to CSU for a football camp. This location is perfect--just across the street from campus. Thanks, Adam, for helping us secure a room and for all the helpful information.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Susan S, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Disappointing stay"

3
16/07/2016

We stayed in this hotel last summer and found it to be adequate for our needs. We needed a place to stay in Fort Collins this summer so decided to try the Best Western again. After making reservations, the manager sent an e-mail warning that there would be some minor noise during the day from work being done on the building, which was very thoughtful. When we requested a slight reduction in room rate, she readily agreed, which was also very professional. However, over the 5-day period that we were there, several little things bothered us. First, the breakfast scrambled eggs were served with salt and pepper even though some people (such as my wife) cannot eat salt and dislikes pepper (whatever happened to letting guests add their own seasonings?). Second, the TV reception was terrible; the sound was very low and the screen had lines across it. Third, the internet speed was very slow. On our fourth day there, there was no hot water for showering at 11:30 AM nor at 10 PM; only after calling the front desk at 10:30 PM did we get hot water. Last, I don't know who designs these rooms, but it is very helpful to have towel racks on the bathroom walls to hang towels (there were none).

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Hubert H, Thank you for taking the time to write us a review. Your feedback and business is very important to us. I want to apologize on behalf of the entire team for not meeting your full expectations during your stay with us. I will make sure these issues are addressed and fixed right away. Thank you for letting us know so that we may better serve you. I hope you might give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"The BEST Best Western "

5
15/07/2016

Stayed one night with my family of four as a stop before going to the Rockies. Loved the location right next to Colorado State campus and close proximity to downtown Fort Collins. Very clean, newly renovated, friendly greeting at desk, big window in our room with nice view, and roomier than usual. Plus, Fort Collins is such a lovely town!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
GiGiDing, Thank you for taking the time to write us a review! We appreciate your feedback and value your business with us! We are happy you enjoyed your stay with us and we hope you will return again in the future! Karina Vick 970-484-2984 [email protected]

"Reservations"

5
15/07/2016

I called to make reservations today for next week and was directed to Adam. He was very courteous, polite, and knowledgeable. He asked questions to get me the best rate which was very acceptable. I would recommend this hotel based on my phone conversation.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
cfrickel, We look forward to having you stay with us next week! Thank you for taking the time to write us a review. Karina Vick 970-484-2984 [email protected]

"Awesome customer service"

5
15/07/2016

Due to severe weather my 3 hr flight turned into a red eye. I arrived a bit earlier than check in but Adam at the front desk did everything to accommodate. He went above and beyond to find me an available room. I will be returning! Well done Best Western!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Trip Advisor Member, Thank you for your review! You business and feedback is very important to us! I am so happy to hear that Adam was able to get you checked in early after your long flight! We hope that you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Nice Hotel"

4
14/07/2016

The staff was very friendly and helpful. I had an incident where a room next to mine had someone yelling and banging on the door to let them in. It went on for sometime. When I called the desk they said they were aware of the problem and working on it.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Terri D, Thank you for taking the time to write us a review! We value your business and appreciate your feedback! Thank you for notifying the front desk of the problem so that we could fix it for you, We hope you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Reservation clerk"

5
12/07/2016

Reservation clerk Adam was great ! He was helpful with getting 2 rooms close together and double beds. We needed to have a second room for 2 high school friends coming to CSU for a Track and Field event at CSU, then a room for the parents that was close. Adam was courteous, helpful, and very pleasant on the phone. The rate was great and competitive in the area for a highly recommended motel in Fort Collins. More to follow after our highly anticipated great stay at Best Western University.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Shelley P, Thank you for taking the time to write us a review! Your business and feedback is very important to us! I am so pleased to hear that Adam was able to assist you during your stay! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Perfect for a weekend stay in the Fort"

5
12/07/2016

I used to live in Fort Collins and travel there at least two or three times a year. BWUI is always my first choice! Everyone is super helpful and accommodating, I should know all their names by now but I can say that Adam always works to get me the best possible rate! The rooms are tasteful and clean. Last time I used the pool for the first time during blizzard-- that was neat! Best of all it's walking distance from Old Town so you can enjoy an evening out without having to fight for a cab or risk driving.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Magdelana75, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business with us! We look forward to your next stay with us! Karina Vick 970-484-2984 [email protected]

"The best place to stay in Fort Collins"

5
11/07/2016

Have traveled to Fort Collins on numerous occasions for doctor appointments, had stayed at a couple of other motels over the years. Once we stayed at the Best Western University Inn, we have not stayed anywhere else. Clean rooms, good continental breakfast. and very friendly, accommodating staff!! Adam was especially helpful, and made making a reservation very pleasant!!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Penny L, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! We are so happy to have you as a repeat guest here and we look forward to your next stay with us! Karina Vick 970-484-2984 [email protected]

"Maybe it'll be better once construction is finished."

3
10/07/2016

The hotel isn't "bad" but maybe it was just bad timing. The outside of the building and surrounding streets were being renovated. The carpet in our room was very dirty. We did inform the staff upon check-out and hope it will be cleaned before the next guests check in. Breakfast was good with many options. The fitness center was just enough as long as many people don't want to use it at the same time. Staff was friendly.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Glenn D, Thank you for taking the time to write us a review! Your feedback is important to us and we value your business. Thank you for letting us know about the carpet in your room, we will get this taken care of right away! We hope you may stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Staff Went Above and Beyone!"

5
08/07/2016

This hotel is located in a prime spot for visiting Fort Collins and CSU. Many wonderful restaurants and shops are close by, and CSU is just across the street. The room was good, the pool nice and breakfast hearty, but the best part was the attitude and extreme helpfulness of the staff. We had everything we needed.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Janice w, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Excellent."

5
05/07/2016

Everything about our stay was great. The room was awesome. The front desk staff was welcoming of our dogs. Breakfast the next morning was delicious. The pool was fun and in a good location. We would definitely return.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Laura C, Thank you for your review! Your business and feedback is very important to us! I am very glad you enjoyed your stay and I hope you will come visit us again soon! Karina Vick 970-484-2984 [email protected]

"Clean and friendly"

5
05/07/2016

Our two night stay in Fort Collins was very comfortable. Clean rooms and friendly staff! Jonathan at the front desk was very helpfully when I went to the lobby to use the computer and printer. Construction was being done on the exterior of the hotel but it did not disturb us at all.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sonya G, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! I am so pleased to hear that Jonathon was able to assist you during your stay! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"nice room"

4
02/07/2016

Unfortunately there's a lot of construction happening around the hotel so it's tough getting there. We were given the pool room which if you can get it you should. It's a huge room. There was even a walk in closet! The pool is right next door so yes the room smells like chlorine but overall nice large room. Morning breakfast had good selection of waffles, eggs, sausages and yogurts. Had to take away a star because they were supposed to call when our room was ready but never did.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
yumfood888, Thank you for taking the time to write us a review! We appreciate your feedback and value your business with us! I apologize you did not get a call for your check in! Please come stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Wonderful Staff"

4
30/06/2016

The courteous, helpful staff really made my stay comfortable. Any problems I encountered (slow internet) was managed with patient know how. In addition, they dealt calmly and professionally with an unruly group of a loud and belligerent traveling softball team and their parents.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Lorraine W, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! I am very pleased the staff was able to assist you during your stay! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great hotel and great staff"

5
24/06/2016

When I need to spend the night at Fort Collins, I never think twice before booking a room at this hotel. The staff is very caring and professional. Most important, the general manager. Karina Vick is a great person. If you have any issues ( booking. etc), she will take care of you in less than one minute. Will always recommend this hotel

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Igor A, We always look forward to having you at the hotel! Thank you for your review and feedback! Your business is very important to us. See you next month! Karina Vick 970-484-2984 [email protected]

"Used for Student Orientation at CSU"

5
23/06/2016

Very clean, friendly staff, and CSU campus is across the street. Nice pool. Close to places to eat. The beds were average to me. We stayed in the interior room section - there is also a motel-type section. There was 1) road construction along the front and 2) some hotel remodeling. However, none of this really took away from the stay. I thought a little pricey but so convenient.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
lesc721, Thank you for taking the time to write us a review. We appreciate your feedback and your business. Thank you for your patience and understanding with all of the construction! Please come stay with us again. Karina Vick 970-484-2984 [email protected]

"Great Location and Quality"

5
20/06/2016

This is a very nicely kept hotel with a unique layout and it is within walking distance of plenty of restaurants and great nightlife hot spots!! The staff went the extra miIe to make sure I had a great experience. I definitely plan to use this property again!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Delton D, Thank you so much for your review! I am very pleased you enjoyed your stay with us! Your feedback and business is very important to us and we hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Acceptable"

3
20/06/2016

The facility is under construction so the exterior mess is understandable. Since the street is also under construction, entering and exiting the premises was challenging. There is not enough parking now. Hopefully there will be more available when construction is complete. The hallways smell musty but not the rooms. We saw a very young and rough looking crowd were staying there at same time we did but it was remarkably quiet throughout the night. Breakfast included assorted options and quality of food was surprisingly good. Front desk staff was outstanding even though they appeared very young.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
50ishFemaleTraveler, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. I apologize for the inconvenience of the parking lot, we are working quickly to complete the construction. We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good location for CSU parents/prospective students"

3
17/06/2016

I got to this hotel pretty late at night and didn't get to check out all it had to offer, but my room was extremely comfortable and the location right across the street from the CSU campus was great! The hotel is under construction, which is pretty noisy and would make parking inconvenient (I didn't have a car, but it seemed that the parking lot was pretty impacted by the renovations.) That aside, they had good coffee and a tasty breakfast. Most of all, the front desk staff -- Heidi, James and Abby -- were AMAZING. They were all sweet and helpful and made my trip a lot easier.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Grace G, Thank you for taking the time to write us a reiview! We appreciate your feedback and value your business! I am so glad to hear you enjoyed breakfast and the front desk staff! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Location - Looking forward to the renovations"

4
11/06/2016

This is a cute, comfy hotel in a terrific location across the street from the CSU campus. It's undergoing extensive exterior renovations to the "back" building. The front desk is friendly and the rooms are comfortable. Our room needed a rework on the shower head (way too tall and nonadjustable).

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
kimberlyrV4925YP, Thank you so much for taking the time to write us a review! We value your feedback and appreciate your business! Thank you for your patience with our renovations and we cannot wait for you to see the final product! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Under Contruction"

3
01/06/2016

Great location, however room quality average and back area under renovation makes it not worth the money. Parking was also an issue, when we got back from dinner there were no empty spaces anywhere at the hotel.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Eric R, Thank you for taking the time to write us a review! I apologize for the inconvenience of the construction and limited parking. I do appreciate your feedback and hope that you may give us another chance in the future when our renovations are complete. Karina Vick 970-484-2984 [email protected]

"Poor Conditions"

1
30/05/2016

This hotel was dirty, old, and no parking. Yes it looks like they were in the middle of updating the exterior, but what about the rooms? The smell was horrible, no towels, no soap. We had to ask the front desk for these items. The heater in the pool was out, so the water was cold. The staff was not friendly and the breakfast area could you a daily cleaning, especially the waffle maker.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Kathy E, I want to apologize on behalf of the entire staff for not meeting your expectations during your stay with us. We are doing renovations on the exterior of the buildings and we are doing maintenance on our swimming pool. I apologize that the room was not to your liking. We appreciate your feedback and hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Very Helpful Staff"

4
22/05/2016

The entire staff was very considerate and helpful during my stay. They went above expectations while I was there. The room was clean and I had no issues while staying there. The location of the hotel was great for me as almost all of the activities I attended (Graduation) were nearby and didn't involve much travel.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Patrick G, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Good location, average room"

3
19/05/2016

The location is perfect for events at Colorado State; it is literally across the street. Service was friendly, and the breakfast was actually quite good. The room was clean and had a refrigerator and microwave. The pool was closed for emergency repairs while we were there. The only other issue was that the room was not well sonically insulated, so every do closing near us and people talking outside of the room were annoyingly loud. The wifi was free but very slow.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Luke C, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! I want to apologize for the noise and the WiFi speed, I hope that you may give us another chance in the future! Karina Vick 970-484-2984 [email protected]

"Great service"

5
17/05/2016

The room was very clean. The hotel staff, Heidi, James, Victoria, Amelia and Zak were super helpful, courteous and friendly. Saturday evening, after my nephew graduated, James shared graduation cake and cookies with us. The coffee and breakfast was delicious and nutritious!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Chris L, Thank you for your review! Congratulations to your nephew on his graduation! We appreciate your feedback and hope you will stay with us again in the future! Karina Vick 979-484-2984 [email protected]

"Best Best Western Ever!!"

5
05/05/2016

We are so happy that we found this AWESOME Best Western University INN in Fort Collins, Colorado!! The Staff here is AMAZING!! Sarah at the front desk could not have been nicer and more helpful with local directions, suggestions and information!! Heidi also at the front desk is so upbeat, friendly and more than willing to assist you in any way possible! Olga and Miguel have done a PHENOMENAL job making sure our room was immaculate and comfortable. Holly who also works at the front desk is equally as special in making guests feel more than welcome!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sagesavor, Thank you so much for taking the time to write us a review! We appreciate your business and value your feedback! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Ok, given location next to campus"

3
01/05/2016

The property is tired. Many rooms have exterior doors and others down long narrow hallways. Room itself was nice but no soap, some lights not working. Exterior is under construction which was a mess to say the least. Staff was OK ... students, so you can only expect so much. Bottom line - decent price for a great location, average quality.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Gary S, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Service and Location!"

4
30/04/2016

Spent a few days in the Denver area hoping to do a lot of hiking but ended up not being able to do so because of snow/sleet/rain. Decided to stay in Ft Collins for the night, and when we asked at the front desk if a room was available, we received extremely helpful and friendly customer service from the receptionist. She offered us a fantastic room rate based on all the circumstances and was extremely pleasant and helpful. Someone had smoked in the room, even though it was a non-smoking room, but with such great service, it did not matter for one night. Even though the hotel was full, it was fairly quiet. One train came through during the night, which was pretty loud. Beds were pretty darn comfortable. Lots of good choices for breakfast items. Overall great value for the price!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
KatjaMaria, Thank you for taking the time to write us a review! We appreciate your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Fort Collins Stay"

4
27/04/2016

A good value although next time I will be sure to request a non-adjoining room if I don't need one because the walls were thin. Other than that, the location of the hotel was ideal to downtown, restaurants, university and a good value.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Barbara W, Thank you for taking the time to leave us a review! Your business and feedback is very important to us. I hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Good stay at B W Fort Collins"

5
27/04/2016

Clean and comfortable room, great pool, and wonderful service from the staff when my travel got complicated by a sudden need to spend a day in another city. All the amenities worked, and the staff went out of their way to assist with airline check ins, etc.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Gordon C, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Hotel Management Supplied Reviews?"

3
24/04/2016

I'm not quite sure why all of these people are posting such positive reviews. The rooms are motel style, which means no interior hallways. Which is fine if you don't regard safety as a major concern. Too many college kids throwing parties during my visit. This wouldn't be a problem if the front desk had responded accordingly. The rooms are rather outdated, but I wasn't expecting much as it is a budget level hotel. Thankfully the front desk staff is courteous enough to assist with most issues, just never was able to curb party noise. Still does not help the fact that the hotel it's self is in need of a little TLC. Nice place to stay if your on a budget, need to be close to campus (literally across the street), and don't mind noisy college kids.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Fenix523, Thank you for your review. I am sorry that we did not meet your expectations during your stay with us. I hope that you will give us another chance in the future to make it up to you. Karina Vick 970-484-2984 [email protected]

"A Gem"

5
23/04/2016

Holly was the most friendly and courteous staff member that I have experienced and I have even been to Disney recently. The room had so many amenities than you can imagine. It had a large refrigerator, microwave, full sized iron and board along with a small but powerful hair dryer. The shower even had a full size shampoo, conditioner and soap dispensers. Great location. Most comfortable bed.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Leslie B, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great Location! Nice, clean rooms!"

4
20/04/2016

A very nice, clean, comfortable hotel. Hotel is very well kept up and maintained. Located right next to CSU campus, so very convenient for anyone visiting students or on campus for work purposes. It's also located within walking distance of many restaurants, bars, and shops.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Andy S, Thank you for taking the time to write us a review! We value your feedback and your business! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Best Western is the Best!"

5
20/04/2016

I am a 20 year Hilton Honors member and will exclusively stay at Best Westerns from this day forward. The rooms were bigger, parking was free, the rooms had more amenities and a faster internet. The staff was far more accommodating than Hilton.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Robert B, Thank you so much for your taking the time to write us a review! We appreciate your feedback and your business is important to us. We look forward to having you stay with us again in the future! Thank you again! Karina Vick 970-484-2984 [email protected]

"Review"

4
18/04/2016

I stay at this hotel when I am in Fort Collins for work. Nice location and always available. Breakfast is pretty good and the beds are comfortable. They were doing some updating and construction to the exterior of the hotel but there was no added noise of inconvenience

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Aaron F, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

""Great place to stay""

5
15/04/2016

I rode my harley to fort collins to see the sights. This hotel is close to all the restaurants, nightlife and brew pubs. I did not have a reservation, but the staff was very friendly and check in was very fast. My room was very clean and king bed was comfy. Breakfast was good with all the bases covered. Eggs,sausage,coffee,oj,cereal,fruit,etc. I look forward to staying there again this summer. Mike

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mike E, Thank you for taking the time to write us a review! We appreciate your feedback and your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Last minute accommodations"

4
11/04/2016

If you keep in mind that this is not a five-star hotel, this is a very comfortable, conveniently located base-camp. Great restaurants and entertainment are within walking distance or a short drive and it's directly across the street from the CSU campus (obviously bringing it's own issues). The staff is friendly and accommodating and the room was clean and comfortable. I loved the availability of bicycles as a means of local transportation. My only suggestion to the management would be to provide some fresh fruit at the breakfast bar.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Wendy W, Thank you for your review! Your business and feedback is very important to us! We hope that you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Incredible Inn."

5
11/04/2016

I look forward to staying at the Best Western University Inn each time that I do. The facilities and the staff are incredible. They take care of my needs. The staff goes over and above to make certain that the guests are comfortable and satisfied. Heidi stands out as an incredible example of a great representative of guest service. I don't feel like a customer when I stay at the Best Western University Inn, I feel like a guest. The staff is so welcoming.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
JWCSU, Thank you for taking the time to write us a review! We are so pleased to have you as one of our guests! We value your business and hope that you will stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Near CSU Campus, but . . ."

3
11/04/2016

This is a Ram Family partner & the closest hotel to campus. However - it needs some attention. The mattress (King) was basically a large dip; we had to climb out. Nice to have windows that open, but screens would be have been good to have. Also - no towel rack next to the sink - you can drip into the shower area or leave a damp towel on the counter next to the sink. They are undergoing some sort of construction (which they were very clear about up front) but it does greatly limit the available parking. A wash for if the easy access to pick up our son from his dorm on the N side of campus balanced the 'enh' room. Note that the people there were great; they let us check in early so I could deal with a bad sinus headache.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Barbara C, Thank you for your review! I will make sure to get those mattresses replaced, I am so sorry for any discomfort you may have experienced! We appreciate your feedback and value your business. We hope you will stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Extremely Delighted"

5
10/04/2016

I came to the best western after a horrible day and the amazing young woman at the front desk changed that all with her warm smile and inviting attitude. As someone who travels A LOT it is so refreshing to meet someone who is actually kind! Her name was Holly. So right off the bat I was blown away by their exceptional customer service.Then i even had the pleasure of meeting the nice laundry guy who was just as helpful as Holly! His name was Miguel. And as i was about to leave I ended up locking myself out of my car and yet again another wonderful staff member came too the rescue! The maintenance man josh who then helped me out promptly. After this experience I can Gladly say that the Best Western on college ave had one of the most helpful and friendliest staff that I have ever had the pleasure of meeting!!! ( If this rating would let me put ten I would )

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Austinguritza, Thank you so much for taking the time to write us a review! I am happy to hear that the staff was able to help you in your time of need! We value your business and appreciate your feedback! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Best motel I've been to in Fort Collins "

5
10/04/2016

A friend and I are planning on attending CSU this fall and are staying at the Best Western on campus. The staff are amazing and helpful. Holly and Josh were both especially helpful and amazing! We also had the honor of meeting Miguel the friendly laundry man! Such a lovely place to stay and what a wonderful campus! Really looking forward to my time at CSU!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Tre R, Thank you for taking the time to write us a review! We appreciate your feedback and value your loyal business. We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great hotel, Great location"

5
10/04/2016

The staff at this hotel is above average, they go out of the way to make sure your stay is great. The rooms were clean and comfortable. The location is directly across the street from campus and just down the street from all that is happening, can walk everywhere!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
PeanutPusher, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Best Place in Fort Collins"

5
05/04/2016

Super cute little hotel right across the street from the University of Colorado. Beautiful views & great location - far enough away but very close to downtown & all the excitement. There was construction going on at the hotel, but when they are done, it'll be even better - adding windows that open in the rooms will be a nice touch. The people working there were so friendly & helpful & the rooms were super clean.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Margaret S, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"CSU visit"

5
03/04/2016

This hotel is perfectly situated across the street from CSU. It is just a couple of minutes from the Oval and was within walking distance from Old Town. Holly at the front desk was extremely helpful, wonderfully accommodating and full of knowledge and recommendations of places we should visit on our trip. We will be back!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Hannah G, Thank you for taking the time to leave us a review! Your business and feedback is very important to us! Please come stay with us again! Karina Vick 970-484-2984 [email protected]

"Complete deal"

5
02/04/2016

Endless coffee/tea at the lobby. Good breakfast and close to school/downtown. I stayed at the Best Western University Inn on 3 occasions for business. I liked that there was someone at lobby desk around the clock.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
SBT_w2, Thank you for taking the time to write us a review! We value your feedback and appreciate your business. We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Almost Magical"

5
28/03/2016

Front desk staff was efficient and friendly. We visited on Easter. We were surprised to find Easter eggs scattered around the property when we left the building on Easter morning. We didn't have any children in our group, but it was fun--almost magical--and showed the staff's commitment to guest satisfaction.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Linda P, Thank you for taking the time to write us a review! We appreciate your business and value your feedback! We hope you will come stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Holly Heidi is the best- Great staff"

5
26/03/2016

Nice, clean room. Great breakfast area. Convenient microwave and refridgerator in my room. I has a situation with a wine bottle that required prompt attention since the contents of such bottle was needed. The corkscrew was stuck in my bottle of wine , so instead of calling the fire dept (jk), I called Holly. Fast forward, we are using our "girl" power (physical and mental) to get into this wine. Holly even called her grandfather for help. How sweet, now I really need a drink, her grandfather must think I am a lush. Always thinking safety first, we attempted to open this bottle. So here is a free DIY for a stuck corkscrew. Hammer scissors past the stuck corkscrew into the cork. No this does not fix it, it actually pushes the corkscrew into the bottle then back into the neck of the bottle where it is lodged again only higher. At this point, I am so deeply over it. Wine or no wine, I am tired. I thank her and head back to my room where my friend opens the bottle in 2 seconds. I am sleep in 10 seconds.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Gablondebomb, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Excellent customer service"

5
21/03/2016

I stayed here with a group of 20 High school students while we were in town for an exchange program. The staff of the hotel, from the front desk to the cleaning team, was wonderful and extremely helpful. They went out of their way to make our stay perfect. The rooms were spotlesss and the breakfast was varied and fresh. It is an easy walk to downtown and the CSU campus. I definately recommend staying here!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sarah D, Thank you for taking the time to write us a review! We value your feedback and business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"smokers in non smoking room"

4
21/03/2016

Only selfish, inconsiderate, lazy people smoke in a non smoking hotel room. Fortunately, none of the staff at this BW are any of the above. Late arrival, discovered someone smoked in our non smoking room (I am allergic, and it reeked), but the staff graciously and quickly moved us to another room the next night. Fine hotel for the price. Breakfast is adequate, and staff solicitous of likes and dislikes. Great that they use recyclable paper goods. Pool is clean. Dog friendly and very accommodating. Very nice, polite, bubbly staff. Would stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Bonedale, Thank you for taking the time to write us a review! Your business and feedback is very important to us! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Would do it again"

4
21/03/2016

Like the title says, I'd stay here again. The hotel staff was friendly and helpful; not disingenous or anything. Breakfast was provided and did the job for a business trip. The hotel's location was great--right across from campus, and only a short walk from old town, where plenty of restaurants and shops were located. My only complaint was the WiFi speed. Not once did my connection--for phone or computer--go above 3 of 5 bars. Otherwise I'd stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
TyJoPow31, Thank you for your review! We appreciate your feedback and value your review! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Close to Campus, nice staff"

3
15/03/2016

Stayed for 2 nights to see CSU. The location is really great. Room was fine. Beds fine. Pillows so-so. Bathroom was really small but I liked that the sink was outside. We were in unit 215. The towels were nice. There is a train that goes by but all the hotels around the area hear it. Breakfast was pretty standard. The staff at the front desk and in the breakfast area were all really nice and helpful.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
maw8, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Exceptional hotel stay"

5
09/03/2016

Service was excellent, all of the staff were extremely cordial and helpful. A shot out to Gayle, Heidi and Olga! Thank you for an excellent stay! We were visiting our daughter at CSU and the accommodations were perfect. Breakfast was very well displayed, clean and of high quality!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
PowayGreg, Thank you for taking the time to write us a review! We appreciate your feedback and value your feedback! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"It's a place to stay"

4
08/03/2016

It is about what you expect from a best western. Fairly clean but it does have a smoking smell even though the entire facility is non smoking. Fortunately that smell was only in the hallways. Not the room. Will stay here again due to proximity to CSU and friendly staff. Be sure to request a room on the east side of renovation. If you are a CSU parent ask for the discount.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Jperc43, Thank you for taking the time to write us a review! We appreciate your feedback and business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Excellent Place to Stay when visiting CSU"

5
07/03/2016

Highly recommend staying at this BW! An older hotel that has been updated very well, friendly staff, better than normal hotel breakfast, super friendly staff. Teen boys loved the pool. Easy walk to downtown!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
628lathrync, Thank you for taking the time to write us a review! We value your feedback and appreciate your business! We hope you will come stay with us again! Karina Vick 970-484-2984 [email protected]

"Staff is fantastic! "

5
05/03/2016

I am so pleased by the customer service that I was offered by Heidi at the Best Western in Fort Collins. I was so frustrated by Priceline's customer service, however, once I was put in contact with Heidi, all my frustrations dissipated. She is so wonderful and understanding! The staff here truly understands customer service, but especially Heidi. It's so refreshing to feel appreciated as a customer, especially when it's a business trip.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mariana M, Thank you so much for taking the time write us a review! Your feedback is very important to us! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Perfect location, wonderful staff!"

5
01/03/2016

We had two rooms here for two nights while visiting CSU and the location was great - walk to everything. Heidi and Corina and someone else at the front desk staff were so warm and helpful that it really made us feel welcome and taken care of. That makes such a difference in how you feel about your hotel IMO. We ended up leaving something in the room and Amelia found it for us and Heidi quickly arrange to have it sent. We stayed in the back building which was nice and quiet, nothing fancy but perfect for our needs and very comfortable. The pool area looked fun with a large indoor pool looking out at College Avenue. I'm so glad we chose this hotel because of the staff and the location.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Cecilaandcrew, Thank you so much for taking the time to write us a review! Your feedback is very important to us! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"thanks for the ride"

5
01/03/2016

a couple weeks ago I woke up on the couch to the desk person zach asking me what he could do for me. I don't even remember how I got there I had a lot to drink but he was patient and under standing and told me that the hotel was full cause of groups but even when they didn't have a room he still let me hang out til the cab he called came. I wish I could have stayed but it makes since they could be full since its a good area close to campus and downtown. I looked into the swimming pool and it seemed nice (lots of plants in it. Thanks zach I hope I wasnt to annoying

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Shelby T, I am glad Zak was able to help you out! Thank you for the review! Karina Vick 970-48402984 [email protected]

"A get away"

5
27/02/2016

I had a fantastic week at the best western inn I had such great customer service from Heidi,Kernan,amila and gaily such great lady's my room was cozy and I love the vaulted ceilings see you soon thanks again xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Lexib J, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Friendly -Clean -Safe -Great Location"

5
23/02/2016

I recently visited on a business trip. The staff was exttemely friendly and helpful, even offering to help with directions and restraunt suggestions around town. I forgot my room key when going out for a run and when I stopped by the desk to get another, they were super friendly and even gave me a bottle of water. The room was nice and clean. As a young woman in my early 30's traveling alone, I felt perfectly safe staying here. Great location. Close to Old Town.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sarah M, Thank you for taking the time to write us a review! We value your feedback and your business! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"helpful staff"

5
22/02/2016

walking home drunk and stopped in to ask for cab ride. used the bathroom and the front desk worker zak was friendly and gave me a cup of coffee while he called the taxi for me. I was treated well even though I wasnt a guest. I'd definitely stay here or recommend it.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
moarcaek, Thank you for your review! I am so glad Zak was able to help you! Stop in and stay with us sometime! Karina Vick 970-484-2984 [email protected]

"Great Place to Stay!"

5
21/02/2016

My husband and I stayed at this Best Western and had a great visit! The property has obviously been updated and is beautiful and clean inside and out. We were able to easily walk to the downtown area to enjoy the bars and restaurants and enjoyed sitting in the hot tub and by the fire pits in the back. The staff was very friendly and accommodating, including Heidi, Holly, and Elizabeth, and they even had a welcome packet for our dog with a cookie and a nice little grassy area for him to do his business. We would definitely recommend and will visit again!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Taryn K, Thank you for taking the time to write us a review! We appreciate your feedback and value your business with us! We hope to see you again in the future! Karina Vick 970-484-2984 [email protected]

"Perfect location for CSU"

4
20/02/2016

I stayed here while visiting CSU. Great location because it allowed me to walk everywhere on campus I needed to go and not worry about parking. Also gave me a good feel about the type of neighborhood CSU is in. Definitely stay here if you are looking at the school. Rooms were clean and comfortable. My only complaint is the pillows were not the best and the walls are very thin. It was easy to hear everything from the room next to me. It's a little creepy to wake up at 7 am to the voice of a child when there aren't any staying in your room

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
DanaMegin, Thank you for taking the time to write us a review! We value your feedback and your business! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"wont enforce noise rules"

2
19/02/2016

i asked the front desk many times to quiet down the party next to my room. all they did was call the room, never even came over to ask or investigate. they offered to move me to a different at 2 in the morning. why would i do that?

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ptlathrop, I am so sorry that you had a problem with noise during your stay. I am working to get the issue resolved right away with my front desk. Thank you for taking the time to write us a review, your feedback is very important to us. I hope that you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Great Location"

4
15/02/2016

People very friendly, clean hotel, next to CSU. Traffic a little loud. Breakfast was good, heated pool, very safe area. Per friendly. I would recommend this hotel as comparable to the others in Ft. Collins at an excellent value.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ronald F, Thank you for taking the time to write us a review! Your feedback is important to us and we value your business! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Thank you!!"

5
12/02/2016

Would not stay anywhere else in Fort Collins but at your hotel. Breakfast was wonderful, staff were extremely helpful and friendly, great rooms and convenient to the university. Thank you for being so welcoming!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
V911CPsusans, Thank you for taking the time to write a review! We appreciate your feedback and value your business! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"EVERYTHING WORKED"

5
07/02/2016

My 4-night stay here was entirely pleasant and greatly contributed to my mind-set that everything else that was to happen in Ft. Collins would be equally pleasant. There are enough specialized employees that had a pride in their area who were continuously maintaining it to keep it that way. Receptionists were friendly and flexible; Olga kept my room welcoming with every light bulb working, clocks accurately set, and thoroughly clean. Breakfast had a wide variety menu that was replenished frequently until closing. The location was convenient to the many tasks I had to accomplish. Excellent!!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mary H, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great location!"

3
05/02/2016

This hotel is situated next to the CSU campus and we were able to walk to the campus each day. It is only a mile or so from Old Town. The hotel staff is great. Good service, great breakfast, and located in a prime area of town. Bad news- no capital investment in this facility for years. You can see daylight streaming in from your door frame. Black mold in the bathrooms. Window in the shower/tub freaked out my 18 year daughter. Beds are old and we did not get the Queen sized beds we requested. The pictures on line indicate the property is in good shape. Not so when you get there. I think the infrastructure is a discredit to your wonderful staff. Please update as I would love to make this the place I stay when visiting my daughter. By the way, the rate was not all that great when considering the condition and safety factors.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
AngieZ478, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business! We hope you will come stay with us again in the future!] Karina Vick 970-484-2984 [email protected]

"Wonderful experience"

1
03/02/2016

This is a great place to stay. Staff is attentive and very friendly. We especially enjoyed Heidi at the front desk, and Ben at the breakfasts. Easy parking, clean and well-equipped rooms, lovely pool and workout areas. Overall, a totally pleasurable experience.

"+Best Western - Fort Collins - Group Accomodation"

5
01/02/2016

The Best Western in Fort Collins was extremely accommodating. I had a hotel block set up for my husbands 30th birthday party that had several out of town guests, and they did a great job getting s good and affordable pricing, as well as quality service. They were very helpful in coordinating payments, as there were several per room. I would definitely recommend using them if you have a group coming to Fort Collins!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mackenzie and Brad R, Thank you so much for taking the time to write us a review! We value your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Staff at this hotel"

5
31/01/2016

For several years, I have returned to this hotel because of its staff and the location. I have stayed here because of it is closeness to the doctors I see and also have returned for pleasure and business trips. Without fail, the staff here, both permanent and temporary, have been consistently fantastic! They help you enjoy a comfortable stay. The rooms have always been clean, the breakfast more than adequate and the staff is competent and kind. In particular, Ben, Elizabeth, Heidi and Katrina are the kind of people that make this hotel stand out. Count yourself fortunate if you ever find yourself staying at this hotel.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
krmn2016, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Staying with for a confrence"

5
30/01/2016

I travel very often for business stays, and I must say this is by far one of the very best stays I have had! Heidi, Holly, Amelia, Josh, and olga were very helpful in everything our group needed. I will stay here anytime I am in the area!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
vicky m, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Awesome staff"

5
30/01/2016

We came to visit at a busy time of year and weren't able to book a room with enough beds online. When we got to town the staff at the front desk were so wonderful and accommodating and they found us the room we needed and even let us check in early. They we're wonderful. We're very happy with our experience!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
stephanie h, Thank you for your review! We value your business and appreciate your feedback! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great service at a nice place"

5
29/01/2016

I spent two nights at Best Western University Inn, along with many members of my extended family who were in town for a funeral. The staff were very helpful and accommodating to us during a very difficult time. The rooms were clean and comfortable. The breakfast was good, and the fitness and pool facilities were in excellent condition.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Monica S, Thank you for taking the time to write us a review! We value your feedback and your business. Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Colarado"

3
28/01/2016

Fantastic location to tour round the Southern Rockies and Estes park In particular The hotel is clean , nice indoor pool and spar , and very friendly staff . Well located to walk into town if preferred to drive Just the location is putting you a short drive from such fantastic scenery

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Pete 13061953, Thank you for taking the time to write us a review! We appreciate your feedback and your business! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Visiting CSU"

5
27/01/2016

I was at Best Wester University Inn while visiting CSU. Excellent overall quality, loved the breakfast, room internet was very fast and everything was clean. This hotel is in front of the Colorado State University, you just have to cross the street, Whole Foods is 15 min walking (that is important for me), downtown around 20 min walking. Plenty of cafes and restaurants on the street.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Luiza A, Thank you for taking the time to write us a review! We value your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great location and nice hotel"

4
26/01/2016

We stayed here for the location (I had business on campus). The location was across from campus, but also walkable to old town. The hotel itself was really nice--there was a pool and a hot tub, fridge/microwave/iron/hair dryer in the room. The room looked clean and nice. Parking was ample; check in was a breeze....but no maid service. We started getting buried in old wet towels and trash. Would have been nice to have the beds made and get fresh towels.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Corey W, Thank you for taking the time to write us a review. I am so sorry about the housekeeping issue, I will make sure it gets solved. We value your feedback and business. Please come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"Good overnight stay"

5
19/01/2016

We had a nice stay here. In walking distance to old town, great pool house, excellent breakfast service, too. Holly who works there was extremely helpful and gave us a great room. Would stay here again for sure.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
j3sj3s, Thank you so much for taking the time to write us a review! We appreciate your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Perfect for a short weekend stay"

4
18/01/2016

We needed a room on Friday night to catch a concert in Old Town. This is a great, reasonably priced option in the area. In the summer you cod probably walk to Old Town but we use an uber since it was still winter. The room is exactly what you need, it wasn't noisy at all, and everything was very comfortable. Heidi, who checked us in at the front desk, was amazing. Very welcoming, helpful, and really funny. The continental breakfast was great and there were a lot of choices. The pastries are made by a local Muffin Man, and they were fantastic. Holly, Abby, and Ben also made the stay worthwhile and we appreciate all that they do!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
myfoof, Thank you for your review! Your feedback is very important to us and we value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great stay "

5
17/01/2016

Great hotel to stay at in Fort Collins! If your looking to be close downtown, this is where you want to stay. Holly, the front office agent was friendly when checking-in. Her customer service really made me feel I chose the right hotel to stay at.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Preston S, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"First stay - outstanding service - will be back!"

5
15/01/2016

Our first stay at University Inn Fort Collins was excellent. I was here for my doctoral program residency at CSU. Holly provided outstanding service at the front desk and Ben put out a great breakfast. This is an older property that has been updated and the room we stayed in had everything we needed. Clean sheets and bathroom, all amenities needed. Full bath plus extra sink and vanity made it easy for two people to get ready at the same time in the morning. Will definitely be back!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Donna A, Thank you so much for taking the time to write us a review! We appreciate your business and feedback! We hope that you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"great comfort at value price"

4
14/01/2016

checked in very late, left very early,,,was wonderful to find this comfort and cleanliness at this value in exact location we needed. 2-1/2 bathrooms was nive luxury in that my wife and I were travelling with our 18 year old daughter.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Rosie R, Thank you so much for taking the time to write us a review! We value your feedback and appreciate your business! We hope you will come stay with us again soon. Karina Vick 970-484-2984 [email protected]

"Good value"

4
11/01/2016

Good value for money. Convenient to CSU and short walk to downtown Old Town. Clean room, decent decor. Basic TV, wifi (speed was good), decent hot breakfast 6-9:30 am (sausage patties, scrambled eggs, hash browns). Rooms divided amongst 3 older separate buildings, so it's an odd set up but blends well with the neighborhood (almost too well because it's not easy to spot). Downsides were: 1) the night clerk when I checked in forgot to give me the building access card (separate from room key) or even mention this was needed to get into the building and 2) walls are paper thin (fortunately the people around me were not partiers). However, most of the staff were on the ball and very helpful.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Neil A, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Very friendly staff and great price"

5
10/01/2016

I stayed at this again again because I stayed there two times in 2015 when I had surgery on my eyes. They offer hospital rates for out of states people who come and have surgery in Fort Collins. I stayed there this time because my wife was having a surgery and I did not think twice before booking there. Even the employee remembered me from last year, which made me happy. I HIGHLY recommend this hotel. They have great staff and the rooms were clean. no disturbances at night

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Igor A, Thank you so much for taking the time to write us a review! It was great to have you stay with us again! We value your business and feedback. We hope to see you again soon! Karina Vick 970-484-2984 [email protected]

"Convenient to Old Town Foco"

4
06/01/2016

This New Years Eve, my girl and I decided to hit Old Town with both of our parents. Needing 3 rooms last minute to avoid the risk of a dumb decision and a DUI, I crossed my fingers and reached out to University Inn.... I was surprised when I not only was able to get 3 rooms, but 3 rooms on new years eve for LESS THAN the WWW advertised rate! Although the hotel is a bit outdated, the staff and cleanliness was second to none!! This was our 3rd stay for the year there, we have watched as they worked over the year to enhance the guests stay experience and I think they are finally there! What a great group of people in a great Northern Colorado town! Thanks to the WHOLE staff at BWI University!! You guys help make our new year kick off fantastic! See you guys soon!! Will Wilson Brighton, CO

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
William W, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business! We hope to see you again soon! Karina Vick 970-484-2984 [email protected]

"A retro hotel conveniently located in downtown Fort Collins"

4
01/01/2016

Directly across the street from Colorado State University and on the border of Old Town Fort Collins, the Best Western University is in a great location for prospective CSU students and parents, tourists, and business travelers who have time to explore downtown Fort Collins. We stayed seven nights during the Christmas holiday. Several issues arise during our stay which were promptly resolved. Issues included: 1) clerk would not allow a 1 pm early check-in although it was obvious the cleaning staff had cleaned some of the rooms. After driving for it two days, a check in two hours prior to the normal 3pm would have been lovely. Unresolved. 2) a sign at the front desk on 12/23/15 stated there would be no housekeeping on 12/24 or 12/25. When my husband questioned this, the clerk stayed "we pay our cleaning staff $5.00/room and we r going to give them two days off." What is perplexing about this directive us that it is so different from what we experienced at the Fort Collins Homewood Suites last Thanksgiving. Then, a note was left in our room the day prior alerting all guests that housekeeping would be available up to noon on Thanksgiving Day. This, so the staff could spend 1/2 of the holiday with their families. Guests were offered the choice of either no housekeeping on Thanksgving Day or of having cleaning for be prior to noon. We choose the latter. In contrast, our experience at BW University offered no alternative. At least not until the mandate was questioned. Heidi offered to come in to n 12/24 and clean our room. We deferred 12/25 cleaning and asked for extra towels from the front desk. Partially resolved 3). Ants. On day four of our stay and likely due to the severely cold temperatures (2 to 12 degrees in the morning), we were overcome by ants in the shower and bathroom. Maintenance came promptly and sprayed after housekeeping cleaned. Resolved. 4). Breakfast. Was generally quite good. Would Recommend adding bottled or pitchers of ice water and hot chocolate to the drink offerings. Not everyone is a fan of coffee, milk, or juice with breakfast. Suggestion. 5). Lobby bathroom. Lights on 12/30/15 were not working at all. Clerk notified and issue resolved promptly. Resolved. 6). Ice and snow. Whike the front parking lot and sidewalks were salted, it would be better to also have the back parking lot cleared during weather that includes ice and snow. Unresolved. 7). Security. Although provided a 2nd proxy card to get into the door for the 300-400 rooms, this door was often found to be unlocked during our 7-day stay. For the security of all guests, it would be optimal to keep all doors (except the lobby) licked and secure at all times. Unresolved suggestion. Overall, a good stay at BW-University that could have been great absent of the aforemwntioned.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
VAD859, Thank you for taking the time to write us a review. I appreciate all of your feedback and suggestions. We value your business and hope that you may stay with us again in the future. Thank you. Karina Vick 970-484-2984 [email protected]

"Nice place - thin walls in rooms"

4
15/12/2015

VERY pleasant front desk folks. Price is very reasonable. Clean, roomy, close to campus, breakfast was nice. Only down side is we could hear conversation of people in next room -- happily they went to bed at a reasonable hour.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sheri B, Thank you for taking the time to write us a review! Your feedback and business is very important to us! We hope to see you again soon! Karina Vick 970-484-2984 [email protected]

"Fort Collins Best West!"

5
14/12/2015

Stayed here due to the cheap price and location to downtown strip. Uber was only $5 to get where we wanted and we ended up walking back because it was so close (we were the tourists) Hotel was very clean and welcoming. Breakfast was delicious and fresh.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Mark R, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Loud construction crews staying at hotel"

3
14/12/2015

The last two times I have stayed at this hotel there were loud construction crews, apparently working at and staying at this hotel. They were loud and boisterous after normal work hours. They were hanging out on balconies, drinking beer, smoking cigarettes, and throwing pistachio nuts shell on the common sidewalk.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Fred J, I am so sorry about the noise from the rooms next to you. I will make sure this doesn't happen again. Please don't hesitate to contact me if you need anything at all. Thank you, and I apologize again. Karina Vick 970-484-2984 [email protected]

"good location"

5
10/12/2015

will be back great location nice staff not many options for this area so the fact that they care says a lot to find fault in something would just be nit picking i like this chain and for the price they are one of the better values

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Edward C, Thank you for taking the time to write us a review! We appreciate your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Two day wonderful stay"

4
04/12/2015

Let's start this one by saying this is an awesome hotel, a little unconventional but a great place. It started out a little rough they had just got new door locks and my key wouldn't work but Holly and Jess went out of their way to to make sure that everything worked got my door fixed, and that I was taken care of. The staff here is awesome the room was clean and awesome! I would recommend a stay here to all my friends.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Tony D, Thank you so much for taking the time to write us a review! We appreciate your feedback and your business! We hope to see you again in the future. Karina Vick 970-484-2984 [email protected]

"Fun in the sun (not snow)"

5
02/12/2015

My family got a chance to stay at this great hotel over the Thanksgiving holiday. The staff was sweet and accommodating and they were able to get us two adjoining rooms. My girls had a ball in their own hotel room! The next day, with snow everywhere, we got to relax in the sunny warm pool area. The roof lets in soo much sunshine. It was like therapy!! The other nice thing about this hotel is the location. We were super close to old town and hardly had to drive in order to have about 100 restaurants to choose from!! The rooms are clean and cute and we had an overall great stay! Also, there is a hawaiian restaurant next door that roasts their own coffee! We are definitely going to be staying at this great place for our next holiday too!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Jason S, Thank you for taking the time to write us a review! We appreciate your feedback! I am so glad you got to experience one of our favorite restaurants next door! Aloha Coffee and Grill is such a gem in this town! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Checks all the right boxes, so good but not exceptional"

3
02/12/2015

My stay at the Best Western was pleasant with no real complaints (although the back building does feel a bit like a dorm). Nothing exceptional just reliable service and a problem free room and stay. The Best Western is conveniently located for access to the University campus and is walking distance to Old Town (good for finding restaurants at night). I'd certainly stay here again as service and amenities were within reason of the price paid.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Onethousandanswers, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. We hope you will come stay with us again in the future. Karina Vick 970-484-2984 [email protected]

"A Place to Stay"

5
30/11/2015

We stayed here when we spent Thanksgiving with family that live in Fort Collins. All of the staff, both front desk and housekeeping were friendly, professional and went out of their way to make sure our stay was more than satisfactory.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ron N, Thank you so much for taking the time to write us a review! Your feedback is very important to us! I hope you will come stay with us again soon! Happy Holidays! Karina Vick 970-484-2984 [email protected]

"A Dream Holiday Stay!"

5
29/11/2015

This lovely hotel, directly across from the CSU campus, was the most delightful surprise I could imagine! Staying for three nights over the Thanksgiving holiday, I could not have been more pleased! When I made my reservation, Heidi was very congenial and understanding of my concerns as a woman traveling alone. She gave me a beautiful room (loft and lovely interior design) near the lobby. The housekeeping staff was exceptional also, respecting my privacy and yet making sure I had everything I needed. The price was an absolute steal, especially since it was over the holiday. I would HIGHLY recommend this treasure, in the center of Fort Collins, to anyone and everyone (and I have stayed at some of the best hotels in the world!)!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Candace J, Thank you so much for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great Location"

3
20/11/2015

The location is the number 1 reason why we stayed at this hotel. My parents have stayed here before, so I knew what to expect with the outdated rooms. The staff is friendly, so that is a plus too. For staying a night or two, the outdated rooms are acceptable--there is hot water and clean rooms, so that is all you need when you are only sleeping there.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Katie T, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"What a welcoming place!!!"

5
15/11/2015

My co-worker and I were in Fort Collins for a residency at CSU. We could not have been happier with our stay. The employees in particular were terrific! We were in our room at odd hours,but they were always able to get our room service done quickly. Both Holly and Ben were two employees who went above and beyond! Holly helped us look for restaurants that were open late and always had a fresh pot of coffee ready for us.... we're coffee addicts so we were in the lobby often. Ben was extremely welcoming at breakfast with a smile, restocking the assortment of breakfast goodies they had available. We hope we can visit again soon. The hotel was conveniently close to the university but also not too far from downtown and some restaurants.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Lieneke M, Thank you for your review! We value your feedback and your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great location and awesome price."

5
14/11/2015

Stayed at this motel for conference at CSU. Great location within walking distance to campus and restaurants downtown. This is a motel so all doors to rooms are outside. Rooms have been updated and were clean. You can hear the trains come through at night so if you are a light sleeper you may want to use the provided ear plugs but for train buffs it was soothing. Would definitely choose again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
wallygator44, Thank you for taking the time to write us a review! We value your feedback and appreciate your business! We hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great employees but "

2
12/11/2015

We stayed here to visit our daughter at CSU. The pillows were the most uncomfortable we have ever had !! We all had neck aches the next day ! The blankets were like sheets so really there weren't blankets. The temperatures got down to 40! The employees were very very nice but ...

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
ItalianTraveller18, Thank you for taking the time to write us a review. On behalf of the entire staff I would like to apologize for not meeting your expectations during your stay. I hope you might give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Great Location & Service"

5
11/11/2015

The location of this BW is central to the fun & action in Fort Collins. It is an easy walk to the restaurants, breweries and shops. Chris was especially helpful ensuring our reservation at the other BW was cancelled appropriately so we could secure a room at the University Inn. When inquiring about transportation to a planned-ahead brewery tour, Amelia suggested the hotel shuttle. Our shuttle driver was very helpful and informative, offering to show us locations of other attractions and making helpful suggestions for additional night life adventures. Dining area was cozy and had a friendly atmosphere. Would stay here again, when in the area.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
B C, Thank you for taking the time to write us a review! We appreciate your business and feedback! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Great customer service"

5
10/11/2015

Chris was so helpful in giving us accommodations for my Mom's limitations. He also helped us with a discount at IHOP and several other items we needed for our stay. He is pleasant and very interested in helping the customers enjoy their stay. It's what we needed after the kind of day we had up until then

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Cheryl H, Thank you for taking the time to write us a review. We appreciate your feedback and value your business! I am so pleased to hear that Chris was able to assist you during your stay! Karina Vick 970-484-2984 [email protected]

"Convenient with a great staff"

3
04/11/2015

Older property that has been freshened up. This is a 'drive up style motor inn' with no interior corridor if that matters to you. In the winter, it might. The property was clean and sleep quality was good. The staff was great and breakfast was adequate. The location overcomes some of the cons as it is across the street from CSU and close enough to downtown to walk to eateries. I'll use this property again if duty calls.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
You3o8, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"My experience"

3
02/11/2015

The place is just a little bit shabby. Tile in the bathroom was damaged. Landscaping in parking lot needs some work. Also, there was no grab-bar in the shower, which is a problem for us octogenarians.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Archibald A S, Thank you for taking the time to write us a review. I am sorry you were not completely satisfied with your stay. Every day we are doing renovations and making changes to improve. I hope you may give us another chance in the future. Karina Vick 970-484-2984 [email protected]

"Weekend with then wife"

4
02/11/2015

I was working outside of Greeley and met my wife in Fort Collins to get away for a day or two. The only room left when I made a reservation was a suite. The suite was extremely roomy and in a quieter corner of he hotel (it is on a main road). The room was very clean, and the staff was very friendly. It should also be said that I am a tall guy (6'3), and the shower head in the bathroom was actually tall enough that I didn't have to duck to get my hair wet which is a huge plus! We also ended up walking the campus which was nice, especially their garden. All in all we would stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
WyoOilfield, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Old fashioned elegance and great service"

5
01/11/2015

This is a throw back building that has been updated very well and the hotel offers service like one never finds anymore. In other words VERY customer service oriented and responsive to ALL needs of the guests. The location of this hotel is ideal if one is visiting a CU student. Our dog was treated better here than some hotels treat their customers!!! Highly recommended.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
miche4llehW2130IY, Thank you so much for taking the time to write us a review! We value your feedback and appreciate your business with us! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"A very pleasant stay"

5
31/10/2015

The room was clean and comfortable. The bathroom needed a towel bar by the sink. Staff members Chris, Holly and Becky were very friendly and helpful. I rented a bicycle from the Fort Collins Bike Library on site for about $10. I was impressed that steel cut oatmeal was available for breakfast along with fresh fruit! Junk food was also available. I will definitely stay at this Inn in the future. :)

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Bev14059, Thank you for taking the time to write us a review! We appreciate your feedback and value your business. Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great place to stay, close to CSU and Old Town"

5
26/10/2015

Great hotel, friendly and helpful staff, walking distance to Downtown Fort Collins. Has a pool, although it was under service when I stayed there. Breakfast was great and even though I'm sure there were a lot of people who ate it, still offered everything and wasn't a complete mess, which is an accomplishment!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ali H, Thank you so much for your review! I am so happy you enjoyed breakfast! We value your business and feedback and I hope you will stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Staff statement"

5
26/10/2015

The staff at this location reflects Best Western's concept of being an exemplary hotel chain. The management of this facility goes above and beyond hiring employees who reflect the wonderful image of Best Western to the clientele who stay here.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Patrick M, I appreciate your feedback and we are so lucky to have you as a regular guest at our hotel! We all consider you a part of our University Inn family! Thank you for your loyalty to us and to the Best Western brand! Karina Vick 970-484-2984 [email protected]

"Hospitality at a Difficult Time"

5
26/10/2015

I just wanted to let you know what a good stay I had at the Best Western University Inn in Ft. Collins, Colorado. I was at their hotel for a remembrance ceremony for a loved one I had lost to cancer. They arranged for me to stay in the same room that we had shared during a medical treatment at CSU. They knew I was going through a difficult time. They gave me a rate on my room and made me a fresh pot of coffee. I would like to recognize Holly, Chris, Rebecca, and Amelia for the kindness that they showed me. Sincerely, Amy K.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Amy K, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business! Please come stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Wonderful and helpful staff!"

5
25/10/2015

I just wanted to compliment the staff during my stay at the Best Western University Inn. Everyone was accommodating, professional and pleasant. I so appreciated the courtesy Myrna, Heidi,Garrett, Chris and Amelia provided whenever I had questions or needed something.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Joanne M, Thank you so much for your review! We value your feedback and your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Great location. Clean and comfortable."

4
25/10/2015

Located near CSU, this is the perfect place to stay if you want to walk to Old Town . Rooms are clean and comfort,but a little small. Refrigerator and microwave for n room. Nice shower. I liked having the safe in our room. Nice hot breakfast in the lobby. Front desk woman was extremely friendly and heslpful.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
northwoodsgal61, Thank you for taking the time to write us a review! We appreciate your feedback and value your business! We hope you will stay with us again in the future! Karina Vick 970-484-2984 [email protected]

"Comfortable,Clean and Happy Staff!"

5
23/10/2015

We have a daughter who attends CSU each and every time we stay @ the University Inn we feel as if we are coming home. Granted there are more plush, larger hotels in Fort Collins yet, we appreciate the intimate ,friendly atmosphere - where we are remembered/greeted each time we enter the lobby. Thanks University Inn :)!

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Ooflyinmom, Thank you for taking the time to leave us a review! We appreciate your feedback and value your business with us! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"I would just like to say that I enjoyed my stay at this Best Western. Holly is Awesome."

5
22/10/2015

I would just like to say that I very much enjoyed my stay at this Best Western. Holly, the front desk person, made me feel welcomed right away, and after a long day of traveling, it was nice to see a friendly face help me get settled in. Thanks again guys, keep up the good work.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Pooja M, Thank you for taking the time to write us a review! I am so happy that Holly was able to accommodate you! Your business and feedback is very important to us, please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Homecoming Weekend"

5
20/10/2015

This Best Western is the BEST place to stay in Ft. Collins! Not only is the hotel very comfortable, but is well located so you can walk across the street to the CSU campus or walk to Old Town..They also have bikes to borrow if you want to travel that way! Nice fire pits in the back with seating are a wonderful touch for the cool evenings. They have a great indoor pool and hot tub. The work out room is nice too! Their continental breakfast is the best in town.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Sandy K, Thank you so much for all of your feedback! We value your business and appreciate your review! Please come stay with us again in the future!! Karina Vick 970-484-2984 [email protected]

"Great place for CSU tour"

5
20/10/2015

We stayed here during a visit to the CSU campus with our 17 daughter. I thought the property was very nice and clean. It's not fancy, but the rooms were nice, the beds were comfortable and the place was quiet. However, by far the best part was the people. Rebecca, Ben, Heidi, Colton and Heidi all went out of their way to make us feel at home. Rebecca allowed us to check in early, and Chris went out of his way to talk to my daughter and share his thoughts on Fort Collins as a relatively new transplant. You can tell the management has worked hard to create a nice family-like culture, and if really shows in the way they treat their guests. The location is great. We didn't use our car the whole time, either walked or used Uber to get around. The campus is literally across the street, and Old Town is a five minute walk. I can be a picky traveler, but the hospitality was terrific. If my kid goes to CSU, I'll never stay at another hotel.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Scott A, Thank you so much for taking the time to write us a review! I am very pleased to hear you enjoyed your stay with us! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"CSU Tour"

4
18/10/2015

Nice hotel to stay at for a night after a tour of the CSU campus. comfortable accommodation. Decent breakfast. facilities were fairly updated and taken care of. Staff was very pleasant and helpful. Pool and hot tub were well kept and enjoyable. I would stay here again.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Allen R, Thank you for taking the time to write us a review! We value your business and appreciate your feedback! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Tour of CSU"

5
13/10/2015

Over all, a quality and friendly place to stay. It felt safe and, though an older establishment, it was well cared for and managed. The staff were more than accommodating and it felt family-like. There were even bikes available to tour the town and makeup remover cloths in the rooms. There were extra touches that meant the management cares about the guests.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Anita E, Thank you so much for taking the time to write us a review! We value your business and appreciate your feedback! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Nice hotel (more of a motel)"

3
11/10/2015

The staff was extremely friendly and this was a nice hotel for a one night stay. It was more of a motel style and although it's located on a busy street, it was very quiet. The room was ok, just average but clean and the shower could use some TLC. It was within walking distance to downtown and Old Town Square with restaurants, bars and brewpubs. This hotel is a good recommendation if you are on a tied budget and location is a priority.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
VVegas76, Thank you for taking the time to write us a review! We value your feedback and your business! We hope you will stay with us again the future! Karina Vick 970-484-2984 [email protected]

"Old dog with minor updates but friendly staff""

2
10/10/2015

I wanted to like this hotel, the location is great and the staff is friendly but it's such an old dog of a hotel. Photos you see are of the lobby which has been rebuilt, rooms have had minor updates. We stayed in the "pet free" part of the hotel so you think if would be nicer, however it was in bad shape. Lobby is nice but the room itself had a worn out carpet, hard bed, and ac wall unit that wouldn't get cold. Made it really hard to sleep. Hotel was very noisy as well, a problem probably made worse by the super thin worn out carpets, double doors that banged on every entry, and doors without closers so people slam their room doors shut. Didnt get cold with the ac on and it was only 70 degrees outside, and couldn't open the windows. I'd hate to see how hot it gets in the summer. If you want to sleep I'd avoid staying here.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Tropicw, I want to apologize on behalf of the entire hotel for not meeting your expectations during your stay with us. We are constantly renovating and making updates to our property. Your feedback is very important to us. I am sorry again, and I hope your may consider us in the future. Karina Vick 970-484-2984 [email protected]

"Nice Place (close to downtown)"

4
09/10/2015

This is a huge complex but it seems as though they have no trouble filling it up! Overall a nice place with a great breakfast! Room was clean and noise was almost nonexistent. The carpet looked like it could have used a good cleaning, but otherwise, it was a nice location and close to the university (right across the street). Lighting around the area was good and they also offer a huge pool.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Boystowtraveler, Thank you for taking the time to write us a review! We really appreciate your feedback and your business is very important to us. Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"good stay"

4
09/10/2015

older rooms great breakfast and pool and location bathroom is very small and in poor condition tv had no sound for 2 channels and no repair was made after i complained right downtown and campus edge and parking was easy could walk to many places and restaurants

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Carol D, Thank you for taking the time to write us a review! Your feedback is very important to us and we value your business! I am so sorry about the two tv channels not working and we are doing everything we can to get it fixed. I hope you may come stay with us again in the future. Thanks again. Karina Vick 970-484-2984 [email protected]

"Holly From California!"

5
08/10/2015

Holly was warm and welcoming upon arrival! she made us feel right at home... gave us a quiet room and always had her "smile on" warm indoor pool was a nice touch! Thanks for a nice experience Cole from California

BWUIHotelManager, Front Office Manager at BEST WESTERN University Inn, responded to this review
Cole S, Thank you for taking the time to write us a review! I am so happy you were able to connect with Holly! Please come back and stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Older Hotel Well Maintained and Improved with age"

5
07/10/2015

This hotel is an older style of hotel with open balconies. Many times these type of hotels have seen their days and should be replaced. This hotel is not that way at all. Ownership has taken such pride in maintaining and improving this hotel with all the amenities. I had a very nice stay and would not hesitate to return or recommend it to others.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Don M, Thank you so much for your review! We value your feedback and your business! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Not up to expectations"

3
06/10/2015

I had selected this property because it is a convenient stop for our road trip. Most of the rooms have outside corridor, but I was happy to be offered a room in the back building where they did have inside corridors. And although I would usually want a higher level room, I accepted a first floor unit so we would not have to haul our luggage up stairs. The room was quite spacious, but because it is old, there were very few electric outlets. Also, we had to be extra careful when we realized that our room door would not automatically close tight, which could be a real problem if one was not careful. They also have a new big flat screen HDTV, but unfortunately there was no HD programming. The reception was actually so poor that it reminded me of watching television back in the 70's.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
8837Mom, I want to apologize on behalf of the entire hotel for not meeting your expectations during your stay with us. Your feedback gives us the opportunity to improve our hotel and make some necessary changes. I hope you may consider us again in the future. Karina Vick 970-484-2984 [email protected]

"Family "

5
06/10/2015

The Best Western has a great customer service good breakfast and great rooms expression to the front desk Heidi and Chris if I were to come back I would make sure heidi is working she treated me like a true guess

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Georgie G, Thank you for taking the time to write us a review! We appreciate your feedback and hope you will come stay with us again soon! Karina Vick 970-484-2984 [email protected]

"Best Western University Inn, Fort Collins, CO"

3
06/10/2015

The toilet appeared to be backed up. I called the front desk asking them to send someone to fix it. They told me they would provide me with a plunger for me to fix it. I did not appreciate this. I indicated that maintaining their property was their responsibility. The key cards for entrance to exterior and internal doors were difficult to operate. The room was fine, clean. The bed was comfortable.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
729jeffe, Thank you for your feedback. I am so sorry about the issue with the toilet in your room. I can assure you I will make sure this incident doesn't happen again. I hope you may consider us again in the future. Karina Vick 970-484-2984 [email protected]

"Great Staff and Stay"

5
03/10/2015

We really enjoyed staying at this hotel, the pool was cool and the outside fire places were so much fun to sit and chat outside with. The staff was always friendly, especially Holly, who even brought out scones to us at the fireplaces. I've stayed at other hotels in other locations since this stay and have yet to find customer service as outstanding as Holly's and the rest of the staff here.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
HM7654, Thank you for taking the time to write us a review! We appreciate your feedback! I'm glad to hear you enjoyed the fire pits! We hope you'll stay with us again soon! Karina Vick [email protected] 970-484-2984

"Fun trip to fort collins "

5
02/10/2015

Heidi and Chris had excellent customer service rooms are excellent breakfast was great gayle was very kind.the landscaping is top notch. Love the location The location is perfect for a night in old town.

BWUIHotelManager, General Manager at BEST WESTERN University Inn, responded to this review
Bob T, Thank you for taking the time to post a review! I am so happy to hear you enjoyed your stay in Fort Collins! Please come stay with us again soon! Karina Vick 970-484-2984 [email protected]