Best Western Hotel Inn,  Florence

3.5/5  - based on 433 guest reviews.
1808 W Lucas Street, 29501-1230, Florence, United States - See map
+1 843 678 9292 +1 843 678 9990

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 433 traveler reviews
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Welcome to Best Western Inn! Our Florence hotel is close to the best South Carolina golf course, and our southern hospitality is only exceeded by our great location. Hotels near Darlington Raceway® feature competitive prices and an unbeatable convenience to the area's top destinations. Francis Marion University hotels are clean, comfortable and welcoming to families and business travelers alike. We're pet-friendly and close to a local antique market for easy shopping and sightseeing opportunities. Are you looking for a great value? Hotels near Sexton Dental Clinic are budget-friendly, but still offer top-rated amenities like luxury bedding. Our Florence hotel is near the Flower Show at South Carolina State Farmer's Market and just a short drive from the Harley Davidson® Bike Fest in Myrtle Beach. There are always exciting events at Darlington Raceway®, and any time is a great time to visit our town. The Freedom Florence Softball Complex offers exciting games and tournaments, while the nearby South Carolina Golf Course is a favorite hot spot for those wanting to work on their swing. Our Florence hotel is convenient to the Pecan Festival in November, and we're also near Florence Darlington Technical College. Guests enjoy having easy access to Ruby Tuesday®, and the National Cemetery attracts history buffs from around the country. Many business travelers choose to stay at our Florence hotel because of the friendly staff and convenience. Some of our regular guests are employees of Heinz®, Carolina Hospital, and McLeod Regional Medical Center. For vacationers, business travelers and families, we offer the best service in town along with clean, comfortable accommodations. Book your cool, quiet room at Best Western Inn and get ready for a wonderful trip! Enjoy your stay.

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Room 1

Guest reviews


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based on 433 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
147
Verygood
 
136
Medium
 
72
Poor
 
36
Horrible
 
42
Business Business 46
Couples Couples 128
Family Family 182
Friends getaway Friends getaway 18
Solo travel Solo travel 35
Cleanliness
Location
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Service
Sleep Quality
Value
Best Western Inn,Florence
  • 5
    « Very nice place! »

    We picked this Best Western because it was pet friendly. Plenty of parking. Very nice clean room! Comfy bed & pillows. Very nice free breakfast. The staff was very helpful Will definitely stay there sgain

    2
    « Not the "Best" Best Western »

    Best Western has a consistency problem. Some of their hotels are very good and a great value. Others simply are not. This particular Best Western falls into that latter category. it's not a horrible place, but it should be much cleaner, the staff could be much more friendly, and the bathrooms seriously need updating.

    5
    « Never a surprise »

    I stay here frequently for business and am never surprised because it is always a comfortable and pleasant experience. The staff treat you like you are family - smiling, welcoming me back, asking about my trips. I always feel safe - which is extremely important to me as a woman traveling alone.

    1
    « Awful! Got bitten by bedbugs »

    It was only one night stay at the hotel and we had a very terrible experience. My son and I were bitten by bedbugs. After he had a bad allergic reaction and it spread all over his body. I just uploaded one photo, but have an evidence of multiple bites in every part of his body. I called the hotel and tried to speak with the Manager. The front desk lady said that the Manager was not available and asked to leave a call back number. I was never called since April 7th 2018 and the hotel keeps ignoring my requests. Please avoid this hotel by any means if your health does matter to you. My report will go to DoH because the hotels have a responsibility to keep you safe under common law.

    4
    « Returning Home »

    After a long trip the Best Western was a welcome haven. Comfortable room but the breakfast area was congested. Did need to contact Reception to obtain amenities for the washroom. Overall not a bad hotel to enjoy a quiet evening. Ruby Tuesday on site for easy to walk allowing ability to stretch legs

    1
    « Awful!! »

    On Saturday March 31st around 9pm I checked into the BW in Florence, SC on our way home from Florida. We drive Philadelphia to Florida often and stay at lots of hotels along I 95. This may have been the worst hotel ever! We were assigned our room and as always I inspect the room before bringing in my belongings. I was disgusted to find MULTIPLE hairs on the top and bottom sheets of BOTH beds. I immediately returned to the front desk and told the woman at the front desk (Harley) of my findings and requested a refund. She was very sweet and apologized and told me that she was new and she did not know how to refund the prepaid payment. She told me she would tell her manager and have her call me the next day. I did not receive a call on Sunday so I called the hotel on Monday and was told the manager would be in later in the day. The person took my contact information at that time. About 5 hours later I had still not received a call so I again called the hotel and asked for the manager. At that time I was told the manager was not in her office but was on the property and AGAIN gave my contact information and was told she would return my call. I called the hotel for the 3rd time on Tuesday 4/3 and after being on hold for 10 min was told to call right back because the desk clerk could not transfer the call. I called back and finally spoke to the manager, Christiana Black who said she had not been in the last few days and seemed unaware of the situation. I asked for a refund and even after explaining my findings she did not offer an apology but did say she would refund my money when she got a chance. I am a BW member and have stayed at several BW locations. I have never had issues but rest assured I will NOT be staying here ever again! Best Western should be ashamed of this property which resembles more of a Super 8 or Motel 6. I regret not photographing my findings but I was in a rush to get out of there! On a side note, I also stayed at the BW in Yulee FL earlier that week and that property is VERY well kept a pleasure to stay at!

    5
    « Great place to stay »

    Right off I95 so easier access. Very comfortable beds-rooms. Internet is easy to connect to also. Hotel has good breakfast choices and friendly staff! Very convenient to many restaurants....pool for warm weather use....great place to stay!

    1
    « Best Western Florence NC »

    Nice comfortable clean motel with Ruby Tuesday located next to it! Large parking area enabled me to get in my walking steps! Location of this motel is excellent since it is close to I-95. Gas station located within blocks made it easier to fill up my car on route to my next destination.

    1
    « VERY Disappointed »

    After a 10 hour drive, we were looking forward to a quiet room and a good nights sleep. We received neither. A traveler with a large dog was in the room next door to us. This poor dog barked when he heard something outside, which included the train across the road from our hotel. I am not blaming the dog in regards to the train. What I find the reaction by the desk clerk unacceptable. I phoned to complain about the dog and was told he was probably scared but she would call the room but they were probably out to dinner. The next morning at checkout I again complained and said that it was probably the worst night I had ever had. She promptly ignored my complains and we checked out. I will never good at this hotel again...especially if we need a good nights sleep.

    5
    « very comfortable »

    WE called ahead to make sure we could park right outside the room rather than walk through the hotel. Heather was very helpful and professional on the phone and also once we arrived there. The rooms was clean and comfortable and just what we expected from a Best Western.

  • 2
    « Visited twice second time not a charm »

    Florence is a half way point on Hwy 95 for us heading to Florida. We stayed at this hotel twice. The first time we had a room near the front of the hotel and thought it was great, the room was clean, staff was professional and breakfast with coffee was an added pleasure. Which made me not question booking it for a second time. I booked the hotel though the Best Western web site. We requested a king bed non-smoking room. When we arrived at first the front desk clerk said she was going to give us a room with a Jacuzzi, but then that changed for we were told someone had smoked in the room. So then we were going to be given a room with two beds. I questioned this since I had booked a specific room online and the front desk clerk tried to tell me that I had booked this room through a third party entity. Initially I argued with here but we decided to go to the room. The room was in the back of the hotel, not only did the décor look tired and old the room smelled like smoke!!! In fact we noticed that there were cigarette butts on the stairs as we left the room. I called Best Western customer service and they confirmed that I had booked the room through them and they said they would call the hotel. The hotel supervisor moved us, we ended up in the very same room that we had received the previous stay. Must say the Supervisor was very attentive, she even called the next day to make sure we had a nice stay. Breakfast with coffee was again a pleasure.

    5
    « Good place to stay »

    We enjoyed staying at this Best Western that was just off of I-95. Everyone is extremely courteous and willing to help. Breakfast was good. We appreciated the early start time for breakfast so that we could get back on the road.

    4
    « Good professional staff »

    Great breakfast. Very clean room . Overall fantastic stay . Only problem was the neighbors. Staff manage to handle the problem correctly and accommodate all of my needs. I will go to this hotel again.

    2
    « Older Facility »

    This is an older facility which has had some refurbishing. Reservations were made well ahead of time but upon arrival were given card keys to a room that had not been cleaned from the previous traveler. Obviously there is no cross reference done between check outs and rooms cleaned. The room was small but did have all the amenities advertised however, we ran out of tissues and there was no extra toilet paper. Bathroom had small pieces of toilet paper on the floor. The vanity area is outside the bathroom which makes for a very small bathroom. Complimentary breakfast was marginally ok and crammed into a very small area adjacent to reservation desk. This is a two story building with access to second floor via outside stairs. There are two restaurants across the parking lot. Would I stay here again, probably not and definitely not longer than one night.

    4
    « Room off I95 »

    Looked for reasonable price, easy off/on and here it was. Great staff especially Alleon Kiruen who was monitoring the tasty egg and sausage breakfast setup. Will look for BW when I travel. Room was clean and smelled fresh with expected toiletries.

    3
    « Convenient location off I 95 »

    I booked it online through my Best Western account we were a little disappointed that they did not have a king non smoking room available that is what I requested. We had to take a room with 2 beds. The shower was ok but the shower head seemed to very high. I should have paid more attention when making the reservation I try to always book at a smoke free facility. The staff was was friendly and as helpful as they could be.

    4
    « Customer oriented stay »

    The staff was great. The room was clean and stocked. The only issue in my room was the infrared heat bulb in the bathroom had been replaced with a regular bulb. I used my BW reward points for my stay.

    4
    « Very good hotel »

    I stayed with my family one night as a stop for a longer trip. Good service, easy check-in/check-out, clean, wi-fi, acceptable breakfast (there might be more options, but it is the standard), and other services we did not used.

    5
    « Our Go To Stop »

    The price is very reasonable. Hotel is right off I 95. Ruby Tuesday is in walking distance and food has been consistently good. The staff has always been very accommodating. Breakfast is included and offers many choices.

    4
    « NIce Place, and Super Convenient! »

    First, the people there couldn't be nicer or more helpful! The clean room had two very comfortable queen beds and were attractive. Everything worked just the way we needed it to! The breakfast was well presented, and included everything you'd expect from a nice hotel breakfast bar: eggs, sausage, waffles, Danish, etc. etc. etc. It is conveniently located just off the Florence exit of Rt 95, so no extra time driving. And, there is a Ruby Tuesdays right next door for dinner, so you can park at the hotel and walk over easily. Lots of other places to eat too if that's not your taste. Overall, its a great place to stay, and ticks off all on our needs list.

  • 5
    « Home away from home »

    We've stayed at the Best Western Inn, Florence, SC, many times and always look forward to stopping there because of the consistent quality of care. Thank you, Mrs. Black and staff, for always making our stay a pleasant one.

    3
    « An average stay »

    The rooms were clean and comfortable, although one smelled a little funky. We were traveling with our dog which stayed in one of the rooms. Front desk person first gave us one of our rooms with a broken lock, and when presented with the situation, insisted it ws operator error. The family huddled in the other room for 30 minutes until the front desk person came and satisfied herself that the room couldn't be accessed. Then she gave us another nearby room.

    5
    « Excellent for travelers with pets »

    We stay overnight on our annual trips south for the winter and our return trips in spring. We are always pleased with the cordiality and professionalism of staff. The hotel is pet-friendly plus it has the amenities we need (e.g., free wi-fi, cable tv). The included-in-price continental breakfast is excellent.

    5
    « Home away from home »

    It was a cold, drizzly afternoon and I was ready to be off the road because the weather was getting worse. The staff greeted me with warm smiles, checked me in quickly, and made me feel like I was coming home.

    3
    « Nice but needs upgrades »

    Tub tile was cracked and missing. Hard water stains on jets. Other than that it was very nice. I had a wonderful time with my husband. It was a relaxing time away from our jobs just to relax and recharge.

    5
    « Well run, very comfortable motel! »

    Only spent one night hre on my trip, but it was the best night. Very comfortable motel, Beds are great as is the shower head!! Breakfast had lots of good choices and being next to a Cracker Barrel for dinner is a plus. Pet friendly with a place to walk the dog. Good choice in the Florence, SC area!!

    1
    « Stay away from the garbage can. »

    Went to best western. The first issue was that the tv was connected to the light switch, so when you try to turn the lamp off the tv goes out too. I had to untangle cords and unplug some stuff just to keep the tv on and have that particular light off. I don't normally get smoking rooms but there were a smoker present. After they kept complaining about something biting them we finally turned on the lamps & found bedbugs crawling on the white sheets. And let's say it went even more downhill from there. Bc some were getting bit & some weren't, that led us to pull the sheets off. There was an some artificial rose petals, an old sock & used rag from a previous stay under the sheets & blood stains on the mattress cover. We pulled that off & there were food crumbs & more bedbugs on the actual mattress. We pulled the mattress off the box spring & there was a freaking rusty blade under the duster. We started packing our stuff to leave. And had to move the mattress out of the way from where we removed it. And what do we find? A. Used. Condom. It really felt like a huge joke. Bc it seemed like no one has literally touched the room - ever. Go to the front desk & the attendant was not concerned at all. She didn't seem the least bit surprised. She fed some stupid lie abt informing her manager so they could call orkin to come spray. I will never stay is that trash can ever again. And if any of those bugs come into our homes, they will have a bigger issue. I'm wouldn't even use best western's parking lot to make a U turn in. Disgusting. And i will be calling dhec & keeling the pictures. Save your money & go elsewhere.

    1
    « FILTHY ROOMS. »

    The only thing nice about this place was the staff. They are friendly and helpful. Everything else is AWFUL. I never even write reviews, but this was insane. The room was not clean. Who knows when it actually even was cleaned last! Trash stuffed behind furniture, stains all over carpet, dirt in tower and tub, stained towels and sheets - I could go on and on. This place was down right disgusting and I would never suggest anyone staying here - EVER.

    5
    « Great »

    Best western was not too expensive!! It was nice and there was a clean smell. If ever needed again I would most definitely go back to a best Western in Florence. Staff was great made me feel welcoming.

    1
    « Dump »

    Sorry to report my worst experience in a motel in over 50 years of travel. Blood stains on sheets, front desk couldn't change sheets at 10 PM. No one to watch the desk. Paid over a week in advance and our type room, nonsmoking king wasn't available at check in. Forced to take smoking room with king bed. Everything was filthy in the room, disgusting. Almost left and begged another place for a room at any price, should have, double paid. Breakfast was decent except for powdered eggs. The price was very low compared to other places, but even then, the value was far worse.

  • 2
    « Don't stay here. »

    I waited in the lobby about 10 minutes for someone to show up and check me in. I reserved a king bed only to be told they have no king beds. There was a spider web in the bathroom. The bathtub stopper didn't work. Tried calling the front desk, only got busy signal repeatedly. Noise outside door constant. Plumbing noises very loud. Need I say more? Stay somewhere else.

    3
    « Southern hospitality at its best »

    Great place to stay... the staff were exceptional. They were very accommodating and extremely friendly. The rooms were very clean and well stocked. The only issue we encountered was the breakfast... the eggs were room temp and the sausage and gravy was cold. I was also traveling with a young woman who is gluten free and they had no type of gluten free breads for her, fortunately we brought her bread with us. I would recommend this hotel for a stay, if they had heaters for the food.

    5
    « Great place »

    Tiffany, Victoria, and Christiana are absolutely wonderful, they always make me feel at home and always look out for me! I would recommend this hotel to anyone! Great customer service for the price. Will always be a customer.

    4
    « Very Comfortable »

    Check in was very fast and they gave me a 2nd floor room that I requested. Once I got in the room, there was no running water. I immediately called the front desk and was informed it was being worked on. It was corrected very quickly. A bus full of people had arrived, and I expected it to be very noisy. That wasn't the case at all. It was a very quiet night and the bed was extremely comfortable. It's located near several restaurants so it's very easy to get some dinner near by. The highway entrance is just across the road. Perfect location.

    3
    « Clean, Well Situated and Friendly Staff »

    This is a regular Best Western, not the "enhanced version" with all cookie-cutter features of most Best Westerns. It is clean and the staff are really friendly and helpful. If you are using Hotel Coupons the address is not listed only the exit from I-95 South (unless this has been updated) so turn left after the exit. There are many restaurants withing easy walking distance, especially Ruby Tuesday's. The only downside that afflicts all motels on this strip are the train tracks that run parallel to the highway, a few feet away. And there are several freight trains during the night as my wife remarked to me.

    4
    « Comfortable Stay, Friendly Staff »

    Stayed here several days while visiting a relative with health issues. The room was comfortable and the staff was friendly. Breakfast was typical hot and cold items available at most hotels and the attendant was a delight to talk to. The train going by every evening was a surprise but not really annoying. Being close to our relatives home we will consider staying here if we are again in the area.

    5
    « Best Western, Florence, South Carolina »

    This hotel was very clean and, beds were comfortable, staff was extremely friendly and breakfast was very good. Will stay again. Great location off I-95. We have stay here before and the have upgraded the rooms.

    3
    « Trip home »

    Check in staff was very friendly. Access to malls and restaurants was great. Check out staff had no personality. We were blocked in in the parking lot by a woman begging for money. Didn't like that at all.

    4
    « Nice room with King size bed. Nice to have a couch to sit on to watch television. Great nights sleep »

    television. The mattress was very comfortable and a great nights sleep. Breakfast was good with a good selection for everyone. Personnel very helpful and pleasant. The room was clean and freshly renerated. Plenty of light. Great chair to sit on at the desk.

    5
    « Nicely Updated »

    The room had a very clean and fresh look after a recent upgrade to the facility. The staff was cordial, efficient and friendly. The friendly part is particularly pleasing after a long day on the road. I would definitely stay again. Everything worked well including the Wi-Fi. Bed was comfortable and it was quiet. A Ruby Tuesday right beside the hotel was a real bonus. Would definitely make it a point to stay here again.

  • 4
    « Nice clean moderately priced room »

    The Best Western was a nicely kept, clean room with amenities. There was a fitness center and pool which we didn't use. We could walk to two restaurants, Ruby Tuesdays and Cracker Barrel. They were both next door and one building away. The breakfast at the hotel included both cook food as well as eggs and breakfast meet. The are was kept clean and tidy. The only negative if you have mobility issues was it was two stories with only stairs, no elevator. I would imagine you could request a ground floor room.

    3
    « Convenient »

    Driving south to Florida, Florence SC is about half way for us. We decided to spend the night at Best Western on Lucas Ave. the room was average but clean and comfortable. The pool was open but the water too cold to use.

    5
    « hotel stay »

    We have stayed at this hotel at least 5 times a year for the past 10 years we have travelled back and forth to florida. It has been consistent in the quality of the units and the friendly style of the staff.

    2
    « Go elsewhere »

    We only spent one night and the king bed was okay. Be aware that this property is right next to railroad tracks. The train comes by between 10-11pm. We were lucky that it did not run by here the night we stayed. Shower rod was falling down. Breakfast was terrible. Drains in the room were very slow. Not worth the price

    5
    « Nice Hotel close to interstate with boat parking »

    Very convenient just off interstate, resturant in walking distance. I was towing a boat, nice parking and walk to dinner. You do not hear the trains from this hotel, request to stay in the back. I was very pleased with the room, you can use coupon book for a lower rate.

    4
    « Our Go To Place »

    Wee travel up the Eastern Coast 3-4 times a year. This is our go to place when we return home. The staff was friendly, quick and accommodating. The beds were very comfortable and the rooms were clean.

    5
    « New Favorite Hotel »

    I've never stayed at a Best Western before and chose this one based on the positive reviews. The room rate is very reasonable and the pet fee was affordable. The room was spotless, the bed very comfortable, and service was very helpful. There was also a simple but nice breakfast available in the morning. In addition there were Cracker Barrel and Ruby Tuesdays restaurants next door - within walking distance. I plan to stay here again and would recommend it to my friends.

    4
    « Good place on the road »

    I spend one night while traveling south on highway 95. The staff were friendly. The room was clean. The breakfast was perfect with acceptable choices. It has different restaurants nearby. The gas station is just across the street.

    2
    « This motel is getting dated. »

    Each of our stays there have been getting worse. We've been there maybe 5 times in 2 years. The staff is wonderful, but the building is visibly aging. This last visit we had an encounter with a roach. I'm beginning to put BW on the same level as Days Inn.

    4
    « Good travel stop on the road »

    Located just off I95 - with convenience to a Ruby Tuesday and a Cracker Barrel next door. Was concerned it might be noisy (we were on the first floor), but once we shut the door - never heard a peep from anyone. Spacious room, comfy beds, clean, very good internet (we streamed a movie on the iPad). Breakfast standard fare.

  • 5
    « Consistent »

    I have stayed at this motel approximately 20 times while on business in the past two years and have always found consistency in the service and accommodations. The trips may be hectic but I can relax, feel safe and get work done due to the high speed internet service.

    5
    « Perfect midpoint stop »

    Driving to Florida from New York. Saw Best Western sign. Best hotel stay. Located with walking distance to restaurants. Room was decorated in a cute manner. Bed was very comfortable. Tv had a good range of channels.

    4
    « Business Trip »

    Dated hotel but our room was clean, bed was great, little pricey on what we are used to paying at other Best Westerns we have stayed at even with a military discount.. Not bad for a nights stay, but be aware there is a rail road track in front of the hotel and I was jolted out of a good sleep by a passing train! Even though we were in the back part still could hear it, as far as Breakfast was not to bad, eggs were a little bland not much of a taste to them but rest of items were good, parking was not bad, staff was friendly, over all a decent place to stay for a night.

    5
    « Very good »

    Nice place to stay. Nice hot water for the shower. Breakfast was good. Room clean and bright. Bed was comfortable staff was very friendly and accommodating. Lots of eating choices. Great visit will stay there again

    5
    « Vacation »

    We enjoyed our experience with BW except for the breakfast. The eggs were ice cold and the sausage gravy was barely warm. Everything else was great the room was clean, plenty of towels. The ice machine on the 2nd floor was out of order.

    3
    « FIne for a night »

    It was a dated hotel, the breakfast items need to be more of a selection and resupplied more. The bed was too soft. The Hotel was easy to access from the interstate and the staff were polite. Overall, it was fine for a night but I would not be staying there for a longer length of time.

    3
    « Door to room difficult to open »

    It's an easy off and on 95 but there are other hotels on this strip that afford their customers better rooms at a similar price. Bedding was a little stained and door to rom was very difficult to open. The bathroom is small but the shower was fine. There is a coffee maker and microwave but they do gjve you a pretty nice breakfast, especially if you're a traveler on the go. The rooms are motel style, meaning that once you check in, you enter your hotel room by going back outside.

    4
    « Pleasant hotel experience. »

    We are on the road a lot, putting about 30 thousand miles on our car every year. Our hotel experience is quite important to us, because a bad one can ruin the whole day. Our stay at this Best Western was one of the good ones! We were greeted by friendly and efficient front desk staff which set the tone for our entire stay. Kookie checked us in and we were very impressed by her. Our room was was clean and the bed was comfortable for a good night's sleep. Breakfast had many choices and the coffee was actually better than most. What more can you ask for?

    4
    « Stop on the way to Florida »

    Drivig from New Jersey to Florida can be tireing. A lot of my friends said - no problem you can do it in one shot - the answer is no. Therefore on our way to Sunshine State we stop for one night at Florence SC and we chose Best Western Inn. It was quiet and we had a restful night before hiting the road again. The rooms where clean, beds comfy that is all you need... oh almost forgot - there is a complementary wi-fi and beakfast (wide variety; from cereal thru eggs and bacon and waffles)...

    4
    « Overnight stay from WV to FL »

    Overall experience was delightful. Hotel staff was friendly and helpful. Room was clean and spacious, plus the price was reasonable. I would recommend this hotel to anyone. Location of hotel was very convenient with plenty of parking and easy access to I-95.

  • 4
    « clean and convenient »

    Easy access to highway, which was extremely convenient; clean; very descent breakfast for the price. My family was quite satisfied with the hotel experience. Nice pool, but didn't have time to take a dip. Great to be able to park right in front of our room.

    5
    « Great Service »

    This was a last minute trip and last minute booking. We had traveled all day and did not know when we would stop. As midnight rolled around, we ended up in Florence, SC. The night staff were very courteous in getting our room and applied our rewards points. The rooms were recently renovated and very clean. My wife thought the sheets and blankets were a little old, but we slept through the night. The breakfast was great as there were fresh coffee, fruit, eggs and even sausage and waffles. The staff were even more awesome as they were very professional and accommodating. This place is well worth the last minute stop.

    5
    « Great stay »

    Great and comfortable stay. The staff were very friendly and helpful! Breakfast was delicious and abundant, and the hotel is walking distance to Ruby Tuesday and Cracker Barrel! Would definitely stay here again.

    5
    « Over night stay for a travel home »

    We were able to get our handi cap parking and first floor. Very polite to us and helpful. Breakfast was good so that saved us for buying our own. I would stay there again Also there was a Cracker Barrel next there and we had our dinner there

    5
    « Nice hotel »

    Very nice, conveniently located right off I-95 and next to a Ruby Tuesday and Cracker Barrel. Pet friendly. Parking right in front of your door. Area across the parking lot for walking my dog. Good breakfast.

    3
    « Clean, very convenient to eating at $100/night »

    Staying here while family member in hospital. Front desk got us quiet, dark room, #228. Its a perfectly fine room, renovated, clean, the staff is nice. Pool area clean. No riff-raff hanging around. Can walk to Cracker Barrel. (The Ruby Tuesdays is awful though). Breakfast is fine, expanded continental with waffle maker. Great if you just want to sleep, grab quick breakfast & get back on I-95.

    5
    « Comfortable, safe stop along the way »

    I have stayed at this BW for years. It has always been clean, comfortable, and safe. The facility is clean and in good repair. The staff is well-trained, professional, and pleasant. I count on this BW every time I pass through Florence, and I tell my friends about it if they're heading towards Florence.

    3
    « Second stay at BW »

    Our first stay was in Alabama and it was really good except for the front desk attendant. We asked about the location of the pool and she didn't even look up but told me it was down the hall BUT didn't tell me it was closed. The rooms were nice and I enjoyed the rooms not being accessible from the outside. Tonight we are in S.C. The attendant was nice and accommodating. Someone was smoking marijuana. The power went out for about an hour due to a storm and the police lights are still flashing in the front lot. Perhaps this one needs a little updating (outside entrance), more staff available and some on grounds security. This one is more expensive and not as nice for a few reasons.

    5
    « Unexpected stay »

    Best Western has updated their sites. Clean, well maintained, friendly & helpful staff. Did not expect to stop but am thankful that I chose BW. Made my unexpected stay over a blessing. Thank you BW for a stress free stay.

    4
    « Clean, comfortable, but exterior corridor hotel »

    I stayed here last week and wasn't at all disappointed. It's nothing fancy, it's an older Best Western, but it appeared to be fairly recently renovated. It was clean and comfortable with a friendly staff. My only complaint was the exterior access rooms. I did not pay attention to this detail online, and kind of figured that Best Western had converted to all interior rooms as most brand have, and was disappointed in this feature. Even so, it was a good stay.

  • 5
    « Good sized rooms with comfortable beds »

    On our frequent trips between Maryland and Florida we make Florence our usual stop as it is half way. Usually staying at another motel in the area that has slipped a little, we chose to try a different motel. Best Western exceeded our expectations. The beds were extremely comfortable, the rooms were clean and all of the plumbing worked as expected. I hate to have a sink that leaks and empties water while I'm shaving. Loved the height of the raindrop shower head, but the fan in the bathroom needs to be a lot quieter. Breakfast was sufficient, but due to an electrical problem with one section of the breakfast area, scrambled eggs were not available. Waffles, cereal and hard boiled eggs were still available though. Would like to have seen danish and yogurt items as a part of the menu. Cindi at the front desk was very professional, helpful and pleasant when I called to make the initial reservation and I had the chance to speak with her as we checked out. Will definitely stay at this location on future trips.

    4
    « Returning from Atlanta to Richmond - »

    Felt we made a good choice when we selected this motel right off I-95. Best Western was our motel of choice and we were able to find a Best Western where we wanted to stop driving for the evening. Our check in was very professional and prompt, and we felt we were offered our room at a fair rate. The Ruby Tuesday restaurant next door was very convenient and we did not have to drive. Food was good, but we were disappointed in the alcohol law for that area that prohibited Sunday sales. Our breakfast at the motel Monday morning was very good and the service was excellent. Keep up the good quality and service of rooms and breakfast.

    4
    « Excellent Value at Best Western In Florence, SC »

    The Best Western in Florence, SC represents excellent value. The hotel is not brand-new but is very well maintained. The staff, especially the front desk staff, is courteous and very attentive. We forgot some important toiletries on our trip which the front desk provided gladly, and for free. The free breakfast spread is extremely good, especially compared to their competitors. The rooms are clean and attractive -- a little on the small side, but not bad by industry standards. Beds were heavenly and the temperature control was perfect, despite a brief area-wide power outage.

    5
    « Clean & Nice...Great Breakfast »

    Simple motel/hotel. Near lots of places to eat. The room was well decorated, bed comfortable & room was very clean. Breakfast is much more than just continental. It is a full breakfast & very tasty. The lady who maintains the breakfast area keeps everything well stocked. She is a lovely person. The whole breakfast room ... tables ... counters etc were kept very clean. We would stay again. Enjoy.

    5
    « Very Clean and Fresh »

    Very cozy and clean. Breakfast food was a little scarce, we ate around 8:30 and the hot food was mostly gone. Room was very clean, roomy and cozy and nice peace and quite during the night. Very impressed with BW's consistency.

    5
    « Great Place to Stay »

    This hotel is a great place to stay when you are in Florence, SC The rooms are clean and comfortable with good wifi. The staff are friendly and helpful. There are several good places to eat within walking distance. We always stay here when we are in town for business and have never been disappointed! Their free breakfast bar is really good too!

    4
    « Traveling with dog »

    When traveling with my dog, BW accepts pets if available. When I know my schedule, I do call and make a reservation. Rooms is not always available, so I do suggest making a reservation. The room doesn't smell of pets from previous pet stays.

    5
    « Great surprise »

    Every spring and fall I travel I-95 from New York to Florida. I need a safe place for me and my dog that is close to gas and food from I-95. This stop was perfect. It is by far the best pet-friendly hotel I have found in the last 6 years.

    5
    « good place to stay »

    We found this hotel and room to be very clean with bright colors other than the humdrum browns. Staff were informative and friendly. Breakfast could use a little help with more healthy items. It was very convenient for us to have a nice restaurant beside the hotel to have a nice meal and a glass of beer to unwind from a long drive.

    4
    « Excellent property »

    Very pleased with hotel and staff. Extremely pleased with value. Quick and easy access to interstate as well as eating establishments. Staff very courteous and helpful. Check in and out process were convenient and quick.

  • 2
    « Disappoinig »

    We stayed one night on our way from Florida to NYC. As we entered, the room was extremely hot. The AC was very loud. There was a cigaret burn on the sheet. Also there was food left in the fridge. Very close to train trucks.. The breakfast was good, had nice variety.

    4
    « Comfort after a hard day of driving »

    The overall building was clean & welcoming,the staff very friendly. The rooms were clean & neat.It was easy to leave & return to the highwayIt was a hard,hot day of driving it felt great to get to the motel.

    2
    « Not Very Clean »

    Stayed in this hotel for 1 night in what was supposed to be a smoke free room that smelled strongly of cigarette smoke and the bathroom was not very clean. While the staff were friendly they did not go out of their way to address our complaint about the odor in the room. A weak apology and reluctant offer to move us to a different room.

    4
    « Good experience in Florence SC »

    everything just fine, except internet access and connectivity.. within 10 minutes of best dining spot in Florence. Tubbs Seafood. Location is easy on and off 95. Our every year stop on the way home for the summer.....

    4
    « Great experience »

    We were traveling north from Florida and stayed here based on other Trip Advisor recommendations. We will definitely stop again on our travels as we make our snowbird trips each year. Room was good sized and comfortable. Breakfast was good but special commendation to Allean who took care of it. She was like a whirlwind and it was the best kept breakfast area I have experienced. Everything was clean, refreshed and inviting. When she wasn't taking care of that, she was sweeping the front door area and generally making sure everything was well run.

    5
    « Great stop over »

    Stayed here overnight on our way from NY to FL. Room was clean, bed was comfortable and hotel is pet friendly which is important to us because we travel with 2 dogs. There is a Ruby Tuesday next door that is open late for dinner and a cracker barrel for breakfast or you can eat at the hotels free breakfast until 10:00 which has the usual breakfast items. Fastest check out and check in I have ever had and the front desk associates were friendly and efficient both in the evening and morning. Would stay here again for an overnight stay. The room was a little high priced though for the area and the military rate was more then the best rate.

    4
    « Not for Light Sleepers »

    The Inn is easy to get to off I-95, has clean rooms, good lighting, TV, Internet Access, refrigerators and microwave, and excellent showers. the price is lower than most of the other, similar properties. The breakfast is average, but has all the expected dishes, such as scrambled eggs, sausage, biscuits and gravy, waffles, and then the toasts, bagels, etc. There's also a selection of cold cereals. Front staff are friendly and efficient. HOWEVER, the rooms are not very sound proofed, so if you're a light sleeper, you'll hear the train coming through, which sounds it's horn at a nearby crossing . . . several times. After the about 11:00 PM one, I finally fell asleep, so don't know if the train keeps that up all night or not. And forget sleeping through the early birds leaving in the mornings, even if they're not driving trucks with bad mufflers. Just the slamming of doors of the units is enough to make sure you don't oversleep. Still the value is there, and absent the noise issue, it would be an excellent place (because of the price) to stop on your way through Florence.

    4
    « we booked here over the bw customer service line. rep was helpful- when we arrived at hotel clerk had me in my room »

    had me in my room in no time - since this was a road trip coming back from florida to buffalo ny it was stressful driving a uhaul truck. i checked in and was sound asleep in no time. the bed was comfortable. i thnk the bathroom (toilet/shower area) could have been a little larger but overall great experience.

    4
    « comfort away from home »

    A pleasant and comfortable place to stay. The bed was very comfortable. Service was great. Breakfast included and catered for all tastes. Unfortunately the pool was not currently operational.Would have been great to have a swim after a long days drive.

    4
    « very good business stay »

    Pros: good breakfast (no, not made to order eggs), but just about everything else. clean room and large tub/shower area. Problem free wifi. Ruby Tuesday in parking lot. Con: train travels close by. woke me up but not a reason to override the pro's. Not walking to do any shopping.

  • 3
    « One night stay »

    Great location off I-95. Nice room and pet friendly. However rooms need to be deodorized after use. My room had a cat there prior to my stay. The odor was unmistakable. Didn't complain because I was there for only one night after driving all day and didn't want to change rooms.

    5
    « The place to stay in Florence, South Carolina »

    Each March year we travel the I-95 corridor to and from home. This hotel has the best value, cleanliness, selection for continential breakfast and friendly, courteous and professional staff. Ms. Allean Kirven (THE breakfast lady) is a joy. She makes breakfast time a pleasure, very very, clean. The beds are absolutely heavenly!! A good solid, satisfying sleep. We have stayed there for the past 5 years and will continue to do so. This is a well-run establishment.

    5
    « Great place to stay »

    Good location right off I95 and next to many restaurants. The bed was an so very cozy and comfortable! The staff always friendly..offers variety of breakfast items to get you back on the road. See you next year...

    4
    « Nice Stop for an Overnight »

    We stayed here for one night on our way to home. Check-in was quick, and all the employees were friendly. The room was neat and clean with a microwave, refrigerator, TV, as well as a very comfortable king size bed, with an adequate amount of pillows. Like most moderately priced places we stayed, the bathroom could have used some updating; but, in general, it filled our needs. The breakfast was adequate with enough selections to get one started first thing in the morning.

    3
    « March 17 »

    The room and service was average. The mattress quality was excellent affording us a comfortable travel night sleep. It was great to have our two doxies with us Minimal noise was a very good factor. Walking distance to restaurant.

    2
    « Bad hotel »

    We came here passing through on our way back to Miami after Thanksgiving. Rooms are all facing the street. Not clean. Bathroom had a used soap with hair on it. Carpet wasn't vacuumed, drawers were dirty and tub is in the middle of being fixed so they left the faucet to be installed on the side of the tub as decoration!

    5
    « Great staff! »

    To the wonderful staff at Best Western in Florence sc.. you saved us twice this past weekend! At the moment my husband and I are living in different states do to work, so this past weekend we decided to meet up half way so we made reservations on hotwire with the roadway inn, I drove from virginia and he drove from Florida, once my husband got there he was very disappointed with the hotel and the room, he said "it wasn't somewhere you bring your wife to have a romantic weekend getaway at"! He immediately got on the phone with Hotwire and cancelled the reservations, at that point we were in need of a place to stay, not knowing the area we went to Best Western because it was right across the street. My husband went in and had no problems getting a room, the lady's at the front desk were so helpful in our time of need. The vibe of the Best Western was just amazing compared to the other place, the room was clean and comfortable and it was very quiet. We enjoyed our stay it was a much needed getaway! After checking out and I was on my way home I felt like I was missing something, I had a necklace with me but didn't have it on, I tried not to freak out till I got home and could look through my bags, nope didn't have it now I'm crying because I would never see it again. I had my husband call BW they said they would look in the room but would have to wait because it had guests already they would call back if anything. So now I'm like it's definitely gone for good! But happy ending to happen, the amazing staff at Best Western call back and they found my necklace and have sent it back to me! I can't thank you all enough for all you did this past weekend for us!

    3
    « Overnight w/Pup 'en route North »

    Clean, quiet & decent breakfast. Nice staff as well. The rooms have been recently updated -though the potty-room is teeny, it's fine fir a night. Appreciated the 1st floor rm for ez doggy walking. Thanks!

    4
    « clean and pet friendly »

    Clean room, comfortable beds. Decent dog waking area. A bit noisy with the outside doors. Inside heating unit made a bit of noise but did not keep us awake. Restaurants nearby. Breakfast was weak. Overall good vaue

    4
    « Clean hotel pet friendly »

    Our room was clean and comfortable. There was only one minor bump, a train that passed at 11pm. Other than that, this hotel is right next door to a Ruby Tuesday's which was perfect after we got in at 9:00pm. I would definitely use this as a stop on our way back home.

  • 4
    « Never Again »

    The Motel was very clean and had comfortable beds but our experience with the surley person on duty at the desk was not something we expected to have to deal with after a long day on the road. This is my second bad experience at a Best Western and I will never stop at one again.

    4
    « Hurricane Matthew »

    Very kind and caring staff They had a crazy time as we were there during Hurricane Matthew and stayed professional and kind thru out our stay. Fantastic job Mr. Kutul , Christiana and all the staff were awesome and always willing to help with any question we had

    5
    « A solid choice for a comfortable & convenient stay »

    The hotel is well maintained, the breakfast is good, and the bed is comfortable. This value-priced hotel is convenient to main roads and the city of Florence. The staff was exceptionally professional during a very difficult time owing to weather. I will stay here again as the need arises for a hotel in the area.

    5
    « Hiding from Matthew »

    Came in from the coast to dodge the hurricane. Picked this place with an app, it was available. Quite surprised to get an remodeled room. The staff here has been great considering 10 inches of rain and 60 mph winds. They have been doing their best to keep us comfortable despite no power. All the restaurants in the area are closed, so they put breakfast food out so there would be something to eat. Great job!

    4
    « Can apts icmeler »

    The apartments were in the old village with a bus stop just outside and buses passing by every few minutes into the centre and also to marmaris finishing at about 1.30 in the morning. It was also a nice 15 minute walk which was nice at night when it was cooler. Rooms are roomy and a little dated but didn't matter to us because it was only a base and somewhere to sleep. Rooms were kept fairly clean and towels were changed regularly and if u needed more you only had to ask the cleaners and they would give them to you . Staff very friendly nothing to much trouble. Plenty of sun beds and 2 nice pools all kept clean and tidy and washed down at night. The food and meals were nice and not to badly priced. The view from the apartments was lovely and the apartments are situated in a quiet location with a shop that sells most things just around the corner.

    3
    « Hoel review »

    Staff at desk wouldn't look up my BW rewards points (the next BW we stayed at did and we qualified for a free night). Room was average. There is a freight train that runs nightly at 11pm and 3am right, and I do mean right, in front of the hotel. Breakfast was disappointing. All the usual stuff but only hard-boiled eggs, no meat, no warm oatmeal, and a lousy selection of fresh fruit. Too bad.

    3
    « Not up to BW standards »

    Motel is showing its age. Service was good and room was clean, but we had ants and spiders in our room. This was understandable because there was a huge gap under the door which led to the outside on the ground floor. This motel seriously needs an upgrade. Breakfast was not even close to beakfast I have had at other Best Westerns.

    1
    « Double charged my card »

    This motel is nice and everyone there was very nice. My problem is that after leaving I noticed a duplicate charge. So I was charged the same amount twice. BW said they had only charged me once to call the credit card company. We were with a big group and it may have been a little confusing for them but they will not give me my money back and 325$ is a lot of money to take from someone.

    2
    « Worst stay at a Best Western »

    This Best Western has the worst check-in and breakfast I have had at a Best western. Room was clean and check-out was fine, vending machines did not work. The dinning area was small, but was clean. Variety of food items were limited, and some items were cold and you had to use the microwave to heat them up. Property was clean, room was average. did not use or see the pool area. It is right off I-95 which was easy to find and has convenient store across the street.

    5
    « great place to stay. »

    We loved everything about this place close to 95 places to eat shopping and very quiet the rooms are very comfortable and the great breakfast that was provided loved it all we'll keep on stopping every time coming back from Florida.

  • 5
    « Reivew of Best Western in Florence, SC »

    I would recommend this motel to anyone. The staff was most helpful and the motel is very clean. The service was excellent. The rooms were very nice and comfortable. The pool was clean and the outside appearance was also clean.

    5
    « Birthday Trip »

    We travel to Maryland several times a year and we almost always stay in Best Westerns. This is one of our favorite locations, because of the location and the staff. We like that Ruby Tuesdays is next door and several time we were traveling with some sort of trailer and they always are able to accommodate us.

    1
    « Don't Bother, Keep on Driving! »

    Horrible service, bug infested room, and breakfast if you only eat carbs! Thumbs Down. The property in Richmond Hill is 1000% better. Gal at check in did not even want to be bothered. Never checked my ID, I had to ask her to look at it and then I offered my CC card, she did not want that either. Carpets were wet and gross under bare feet, probably tried to remove the bug infestation that way. Good luck staying there and double lock your door in the evening...did not feel safe.

    3
    « Not too happy »

    have stayed at this location multiple time. Good location. Have never had a room dirty but room was just not up to par for me. Didn't seem like housekeeper put much effort in cleaning the room. May or may not be back. I do like this location because you enter your room and no hallways to deal with.

    3
    « A fair Motel with improper placement of guests »

    We stopped here on our way to FL..the desk people were busy on the phone and customers waiting to check in were waiting a long time for service..us included. The clerk was nice and trying to suggest a room away from the front section of the Motel where moving men and much noise was going on. The room was a huge disappointment..the air conditioner was broken and the room wasn't too clean. We complained and they did accommodate us to the front of the motel to a better room. Breakfast was good but that transfer of rooms gave us a bad taste there.

    4
    « Super helpful staff ! »

    I stopped in because I was TOTALLY lost and needed directions to my final destination, a small coastal town. Even though I explained I would not be checking in, the front desk staff went above and beyond in their efforts to help me. Christiana cheerfully provided me with a highlighted map, verbal directions and a big smile. Should I ever get lost in that area again, I will definitely consider this Best Western! By the way, the lobby and all that I saw was clean and pleasant.

    4
    « Stay at BW Florence South Carolina »

    The motel was fine and the staff were very helpful in anything that you needed.As a business trip it was very homey,the problem was a occastional train at night but all the motels in the area also had the same issue.Resteraunts were within walking distance.Traffic wasn't to bad at certain times of the day.Overall stay was very pleasant.Would stay there again for business or pleasure.Thankyou,Leon Johnson

    2
    « 1st time ever rated BW poorly »

    I've stayed here in the past and the hotel always lived up to the BW standards I took for granted when I booked. This time I know I'd never go to this hotel again. Along with things not working properly, there were ants in my sister's bathroom and BED! My 1st bad experience with BW. Is it because they are independently owned now? I stayed at a wonderful BW PLUS the same week - same BW quality I've always experienced and the price was perhaps $10 more than this one. Go with the PLUS!

    3
    « Average room with a train to lull you to sleep »

    We were not satisfied when we first checked in to our room. As soon as the door was opened, we could see cereal on the floor near the door. Inspection of the bathroom revealed feces on the front of the toilet. The room had a stale musty smell. I went to the front desk and was promptly given another room. This room was satisfactory and served its purpose of providing a roof over our heads. Then, during the night, we were awakened by the passing trains.

    4
    « Very Good accomodations - Very high price! »

    Hotel was in good shape. Clean and comfortable. Beds slept well. Front desk and room staff were friendly and helpful.Am I over 200 characters now? Price was high compared to other accomodations along I-95.

  • 4
    « nice hotel over priced »

    Everything at the hotel was excellent especially the empolyees. Its a little pricy , but worth it. The breakfast was average at best. The pool was very nice and the king room was huge. I would come back if I was in the florence area.

    5
    « Excellent Value »

    Very comfortable and an excellent value. Room clean and bed very comfortable. Ample parking. We travel with our dog and this hotel accommodates pets without a problem. Decent spread for a quick breakfast before you get on the road starting at 5:30 AM.

    5
    « Nice southern hospitality »

    Old style Motel but location was excellent (just off I-95). Breakfast was weak--they also need better coffee. Would have liked to have been offered more healthy choices--and/or COOKED eggs. Overall, good value for the money complemented by very friendly staff.

    5
    « Great Motel at a Great Price »

    All staff were extremely helpful. Room was very clean and bathroom was so large. Variety of different restaurants within walking distance. And it is close to the interstate with easy off/on access. I would definitely recommend this to friends.

    5
    « an improved best western »

    A friendly, professional staff and improved breakfast with a clean make this a place I will return to. For dinner I would recommend Quincy's less than a quarter mile away. The buffet is excellent and reasonable.

    3
    « My Stay at Best Western on 52 @ 1808 »

    My room was okay, however one of the lamps did not work, the jacuzzi wasn't clean and my a/c was really sluggish. We've had this room before this spot was renovated and it was nice but we had some of the same issues. We were moved to a sister hotel as an upgrade right down the street which was very accommodating on BW'S part. I would stay again just check everything first. I was tired from a long commute so I didn't check everything up front.

    4
    « Best Western is good choice. »

    When we travel to and from Florida we always try for Best Westerns. Consistent quality, service and comfort. Best Western Hotels are located conveniently to the highways along the East Coast and have always had friendly helpful staff. Being "pet friendly" is also a plus as we travel with our (very clean) cat.

    2
    « Location good. Accomodations minimal. »

    Breakfast was very good--many choices. Room had a strange unpleasant odor---very uncomfortable. The room accommodations were sparse and unattractive especially in view of the cost. For the same price at other hotels the room was much more comfortable. Recommend that the price be lowered. Would pay no more than $75.00. The location is good if one is traveling on the north/south corridor. Overpriced.

    4
    « Home bound »

    This year we did a route change and decided to go through Florence, SC. We haven't been this way for a while. Since our last stay at this hotel it has been completely renovated. The rooms have all been redone. It was a pleasant surprise. Very nicely renovated. The location of the Best Western is right off the I95 and next to Ruby Tuesdays which is quite convenient. After a long day of driving you don't feel much like driving somewhere to eat. There was only one problem with the room and that was the refrigerator was not working properly. We advised the front desk as we were checking out and she thanked us and made note of it. There is nothIng bad about this hotel, we will stay here again.

    5
    « Best stop half way from North to South »

    This little hotel has a big heart. The staff is friendly and outgoing and the newly decorated rooms make you feel like your paying twice the amount that you are...great place for a night, best place to stay in the area if your touring or going to the races, no one will be disappointed with their stay here.

  • 2
    « Loud trains all night --- Not good. »

    Although the room we had was clean and well prepared, and the bed was comfortable, the fact that the train running right past the hotel a few yards away and blowing their horns several times all night ruined the entire opinion of this location. Had we known this would happen, we never would have booked there. We needed a good night of sleep as we were traveling. We'll never stay there again.

    5
    « Great Management and Staff »

    My wife and I stayed at the BW Florence several times and we were always pleased with the service. On this occasion we forgot two pillows. I called the hotel and the person on the front desk, Jakay was extremely helpful. Mackay walked me through the process to get our property returned and was very courteous and professional. As I said we were always pleased with the hotel but this time they went the extra mile to help us. As to the place, it accepts pets and is always clean and comfortable.

    4
    « Convenient location »

    Right off I-95 so very convenient overnight accomodations. Rooms are comfortable and continental breakfast easy to enjoy before you hit the road! We have stayed here the last 4 years on way to Florida

    5
    « Nice Surprise! »

    Never having stayed at this Best Western in Florence before we were quite surprised. It is difficult to find a decent motel to stay with a dog and many charge a fee for the pet that is more than the room itself. This Best Western was a great find. The two girls at the front desk (evening and morning) could not have been more accommodating and extremely nice. Even with a sold out evening the receptionist held a room for us. The very last room. The rooms looked recently renovated and were clean. With a pet you could never stay at a Marriott, however, the Best Westerns are perfect for a restful and economical stay and where you know you are welcome with your family pet.

    5
    « Great hotel »

    Love Best Western Hotels, they are very reasonable and the staff are friendly. The breakfast was included in the price and you could eat all you wanted. The rooms were roomy and clean and the beds were so comfortable.

    5
    « very comfortable stay »

    We have stayed at this best western a few times. Its very clean and the staff are so nice!! Next door is a Ruby Tuesday that you can walk to. Nice little bonus. The free breakfast was great. Kept very clean, and the young woman made sure tables always cleared and cleaned. We look forward to staying again.

    5
    « 5 years staying here and counting »

    This is a gem! Its just off the I-95 corridor. Beautifully renovated. The accommodations are well above norm for a 1-2 night layover. Very, very comfortable bed. Morning breakfast is extensive and fresh. Pet friendly. Highly recommended. We WILL be returning.

    5
    « Great stopover »

    Room is clean! Everything works,staff is very helpful. Coffee is on 24hrs! Near all the eateries you could want. Great place to lay your head after a long drive. Lounge is clean so I'm looking forward to breakfast to start the second leg of my trip.

    1
    « Don't stay here! »

    We stayed here for one night because it was listed in the hotel.com coupon booklet as #1 in Florence on Trip Advisor. When I later checked Trip Advisor it was listed as #17 in Florence. The room was not clean, there was a cat crying all night which kept us up as did the bites in bed (bed bugs?) I got no satisfaction when I complained to Best Western customer care. They really don't care.

    4
    « Great value! »

    i got a great deal and it was clean and had everything i needed. unfortunately, the Wifi wasn't working but i didn't report it until i was leaving because i had a busy day. they offered a discount and i appreciated that!

  • 5
    « Great stay! »

    Right off I-95, Newly renovated, very clean rooms- you can smell the fresh paint. The Staff are helpful and friendly, they allow pets, which is hard to find. Continental breakfast including waffles!!!! The new coffee machine they have is spectacular and makes a nice robust coffee, unlike all other watery hotel coffees. Ruby Tuesdays right next door to make it easy for dinner and drinks after a long day on the road.??great for families!

    4
    « Over night »

    Traveling with my husband and service dog. Very clean room and the most comfortable bed. Quiet just off 95. Easy to get back on the highway. Breakfast was average. No eggs or bacon. Staff was friendly and helpful. Many chain restaurants nearby.

    3
    « PASSING THROUGH »

    While we like Best Western we are just not big fans of rooms with outside entry. The room was somewhat pricey but the breakfast and the hotel staff were both excellent. The 2 queen beds were very comfortable. We were able to get Dinner nearby.

    4
    « We just stayed overnight »

    This was a real nice place to stay while we were just traveling through. Great value, and great personnel!! There was a free breakfast with hard boiled eggs, sausage gravy and biscuits, waffles, toast, and the regular stuff.

    5
    « EXCELLENT »

    excellent, and will be staying at this best western on bussiness or plessure, mange by Ms Black and staff when ever in the florence area also will be sharing the exspsirment of my stay with all my bussness constiuents

    4
    « Room Renovation »

    Staff very friendly. Had a newly renovated room this time. Beginning to show signs that ownership doing a great job updating property. Outside entrances to rooms but is a safe area. Security present. No problems. Ruby Tuesday next to hotel.

    3
    « Bring your own pillow or prepare for a stiff neck »

    4 square pillows on the bed. I had my own pillow, but it was raining and I didn't want it to get wet. Parts of the room had not been vacuumed. This hotel did not live up to other Best Westerns we have stayed at.

    5
    « Great stopover »

    Wonderful place to relax either way your going , north or south. Very convenient on I-95..Convenient restaurants, fast food or nice dining. A great choice of fuel stations to choose from, just a great place to break up a long trip...

    5
    « Spoke with Ms Black, the GM of the property, lovely woman, professional and helpful. »

    Front desk staff helpful, pleasant, property undergoing renovation but very clean, nice new fresh look to our room. Good breakfast offered , great coffee, and adjacent to Ruby Tuesday was great for dinner too. All in all, a short but pleasant stay, we will stop again!!

    4
    « Good Pet Friendly Hotel »

    Best Western has just updated the furniture in the rooms & lobby & it is nice & clean. It also is very pet friendly which we look for on our yearly trips back & forth from New Hampshire to Florida. They have a good area to walk a dog around. We have stayed at other hotels in the Florence SC area & there was only pavement to walk our dog or an area around the shrubs which was not very big. This is very important to us and we will only stay at the Best Western in Florence now. They were ale very accommodating when I requested when I booked our room that we be on the first floor & near the rear of the office building which makes it easier getting in an out with our dog. Thanks Best Western!

  • 5
    « Unusual service »

    This is your ordinary motel by the highway, except for one thing. The front desk staff was unusually alert and polite. As it happened, my wife left her special water pillow behind as we continued south to Florida. We called within days and they kept the thing in lost and found for three weeks. When we stopped on the way back to pick it up, they once again were cheerful and eager to please. Wow.

    3
    « Good halfway stopover »

    Clean rooms, helpful and efficient staff, free breakfast. Being brought up-to-date. No decent restaurant adjacent, but a good selection of chain restaurants nine minutes south at the next exit. Florence is midway between home and our Florida destination, making this a convenient over-night stop which we make annually. Avoid the adjacent Ruby Tuesdays, however. Simply poor in every way.

    3
    « Could use some updating »

    drapes/curtains coming off rod/hooks and had to be clipped by us to passers-by could not see in; tub didn't hold water very well; fire alarm needed batteries and beeping in the middle of the night. But I like BW hotels as you can depend on cleanliness of room.

    3
    « Convenient stop of I 95 »

    We stopped here for the second time,in December. Very convenient location off of I-95. Standard room with extra sofa. The water pressure was the best I have ever experienced in a motel, and ditto the very comfortable Serta King mattress. There are plenty of restaurants nearby. Breakfast was standard continental fare. THere are plenty of restaurants nearby. Off season mid week we could have used a hotel coupon you pick up at rest stops to lower the room price considerably. As it was, we paid about $100.

    1
    « Bedbugs! »

    Stayed the night of 20 December. Both check-in and checkout were extremely slow and tedious as staff did not know how to process Best Western Rewards travel card, but the very worse thing was that we were given a top floor room that had not yet been renovated and the next day I found that my neck, shoulders, arms, and hands had over 40 bedbug bikes. Yikes! I advise you to avoid this place until renovations are completed. In addition, the value is not there for the amount charged. Go elsewhere.

    5
    « Comfortable and Convenient »

    Well-equipped pet-friendly hotel with friendly, competent staff and excellent continental breakfast. Conveniently located to I-95, with adjacent restaurant and nearby filling stations. I stay here each year when headed south from colder weather.

    5
    « Wonderful stay »

    The manager of this motel is excellent. She has a wonderful staff and they make you feel very welcome. The breakfast is plentiful and good and restaurants are close by. It's my favorite stopover when I trave I-95.

    3
    « Nightmare »

    Fight on the second floor disrupted our sleep. Train blew its whistle at 2 AM to let us know it was passing even though the building does not move and is not on the tracks!! HVAC system was not full functional. Rooms are being renovated and room selection was limited.

    3
    « Noisy and Broken »

    Exterior doors & noisy clientele make for little sleep. Things in room left broken, even though fix would have been easy (toilet paper dispenser, for example). People at desk were nice enough. Older property.

    2
    « Never again »

    Terrible. Will not stay here again. We have stayed in several Best Westerns over the years but never one like this. Dogs barking, people yelling at 6 in the morning. Dingy room. Beds were clean and breakfast was good. Needs a BIG up-date. When we complained to the staff it was just passed off as nothing. Our problem not theirs. Value is not there. We paid less at a Hampton Inn the night before.

  • 3
    « Wedding trip »

    Staff were very friendly & helpful - hotel was going thru remodeling and I'm sure when it is finished my experience would be much better. On my next trip south I'll give this hotel another try as it's very convenient on off to all routes south.

    2
    « Below expectations »

    Check in was fast and easy, but room smelly (urine?) and a bit run down. Seems clean though and updated bathroom and vanity area. Unfortunately, much different from previous Best Western stays. Just staying the night on a road trip, but would chose a different hotel next time.

    2
    « Non responsive stall »

    Overall the cost of this stay was more than the value of the lodging. Fan in bath was very loud, bed was too hard, carpet was damp, and a chair in the room was still wet with varnish. A pair of trousers were stained and had to be thrown away. when I complained to the night person at the desk while checking out, she simply said "sorry about that. Complain to Best Western when they contact you. Food at breakfast was inadequate--hard boiled eggs and a sausage gravy that was only tepid.

    4
    « good for one night of I-95 »

    Read the reviews of the hotel and decided to try the property. I was very pleased with the comfort of the bed, friendliness of staff, and the price. They give a AAA discount and military discount that made it very affordable for me. I would highly recommend this hotel.

    5
    « Great Hotel, get the local train schedule first. »

    Hotel was outstanding, staff was great, room was wonderful. Just find out what the local train schedule is. This is nothing the Hotel can control, and this applies to ALL the hotels in a 3 mile radius, the Train that comes through at 3am likes to blow his horn for an hour.

    5
    « Amazing staff »

    My dad and I were in town for hunting. We stayed at the best western on west Lucas and the staff was amazing! We left early to go hunting and checked out about 5 am around 10 after hunting I realized I forgot something in the room. The front desk lady helped me and gave me the keys to go look when I couldn't find it they went over and beyond helping me get it back..... And the manager Christiana was amazing as well as she was the one who found my stuff for me!!! The room was nice and clean!!!! And perfect for us two to stay for our father/ daughter hunting trip!!! I thank all the staff for a wonderful stay and for getting be back my left items! Also very convenient for food!!!!! Places to eat everywhere!!! Great coffee and breakfast too!!!

    1
    « complaint »

    there was a strong fragrant odor in the room[ such as strong insect spray...there was an insect on the wall and a roach in the bathroom..we slept with the lights on to discourage any insects my wife wanted to leave but I convinced her to stay because we just drove over 12 hours and were very tired

    4
    « Perfect location »

    This was the second time I have stayed at this motel and have been pleased both times. The location is perfect just off I-95 with a Ruby Tuesday and Cracker Barrel right next door. The room has been clean, comfortable and quiet. I have been in non-smoking faciltiies before that smell like old smoke but not this motel - the air was fresh and the carpet was clean as well.

    4
    « Clean and comfortable »

    Newer furnishings. Refrigerator didn't work. Breakfast was OK. Very crowded at breakfast and no place to sit and eat. Staff was pleasant. Room was clean. The type of place you want to stop for the night on your way. Ruby Tuesday next door.

 

Getting to the hotel ...

All directions
·From: All directions. The Best Western Inn is located at the junction of Interstate 95 and Highway 52 at Exit 164, on the frontage road adjacent to Ruby Tuesday Restaurant.
 

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