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Best Western Plus Hotel Chena River Lodge, Fairbanks

4.0/5  - basé sur 848 notations.
1255 TVSA Way, 99709-4678, Fairbanks, United States - See map
Best Western Plus Chena River Lodge - Our beautiful Hotel The Best Western Plus Chena River Lodge is ideally located in the center of Fairbanks. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the Best Western Plus Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast. This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel. Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel. For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the Best Western Plus Chena River Lodge! Enjoy your stay.

Best Western Plus

Hotel Chena River Lodge

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Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Bronze
 
based on 849 guest reviews
NOTE ISSUED
Excellent
411
Very Good
297
Average
85
Poor
39
Terrible
17
REFER TO NOTICE
Business Business
127
Couples Couples
306
Family Family
218
Friends getaway Friends getaway
76
Solo travel Solo travel
83
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Pleased with our stay."

5
14/11/2018

We stayed here for 3 nights before starting our Princess Land and Cruise tour. We were met at the Airport by a very pleasant young man who took us to the Lodge. On arrival to the Lodge we were made to feel very welcome. Our room was spotlessly clean and the bed comfortable. We found it to be a great location for exploring the area. Staff were only too happy to help with suggesting things to do/places to see. The trip out to the North Pole certainly a highlight.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your wonderful experience! We are thrilled we made the beginning of your Alaska adventure a success. I will be sure to share your comments with the staff as it brings us great pride as a team to know we have done our job well. We look forward to seeing you again if your travels bring you back to Fairbanks. We loved having you!

"So glad we stayed here!"

5
10/11/2018

I just want to say first and foremost we enjoyed staying at this hotel. Great location as in close to airport and only minutes from downtown. My husband and I rented a car and it never took more than about 10 minutes to get anywhere from this hotel. Our room was very good for the price we paid and they kept it up everyday, except for one because we had been out late chasing the northern lights and had a do not disturb sign up all day. Even then they still knocked and asked if we needed anything. The staff was awesome! From the friendliness of the front desk to the people in the breakfast area, everyone we came in contact with was super helpful and pleasant. The only one negative, if y ok u would even consider it negative, is that they had some construction going on during the day. They did have a sign posted letting guests know and for them most part the work did not disturb us at all. Besides, if a place is doing work then that must mean it's to make it better. All in all we were very pleased with our stay and again I can't give enough kudos to the staff. When we come back we wont even consider staying anywhere else! Since we were up late most nights chasing the lights, we slept in and only got to take part in the free breakfast 2 days. It was really good as well. The had hot foods and meats along with pastries, bagels, ect.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review of Best Western Plus Chena River Lodge, it's always great to see when we have impressed our guest. I will be sure to share your comments with the staff. We are definitely concerned about our guest experience at our hotel and it brings us great pride as a team to know when we have succeeded. We look forward to seeing you on your next visit to Fairbanks. We love having you here!

"Best breakfast and wi-f- in Fairbanks"

4
04/11/2018

Nice hotel at a good price. Good location near shopping and airport. The check in was polite and helpful. First room had a tub so had to change to room 106 with a walk in shower. Room is close to the breakfast so easy to carry it back to the room to escape the TV they have on all morning. The heater worked well. Comfy bed and chair. Table for eating. Fast great wi-fi. micro wave and fridge are nice. Big walk in showers in the king rooms. Breakfast is eggs and bacon and other items. Good TV with MSNBC news and HBO movies. But the remote didn't work and clerk couldn't fix it. Just gave me some batteries to try replacing myself. Didn't work. No business computer for printing tickets- must have been on the blink. Outer corridors and floor were dirty. Good exercise room with TV. Nice walk down the road. Nice free shuttle to the airport. Remains our favorite hotel in Fairbanks mainly because the king rooms have that big walk-in tiled shower and a good breakfast and wi-fi!

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your experience at Best Western Plus Chena River Lodge. We are thrilled you enjoy staying with us! We are happy to hear you benefited from our complimentary hot breakfast buffet. I will be sure to share your comments with the staff as we take pride in a well maintained property and are touched you noticed. We look forward to seeing you on future trips. We loved having you!

"Falls short"

2
01/11/2018

We needed accommodations in Fairbanks on relatively short notice. We've generally have had good luck with Best Western properties so we flipped a coin and chose one of the two BW's in Fairbanks (Chena River). Not long after we checked in, we heard very loud metal grinding. After about an hour, I asked the front desk staff what was going on. She pointed to a small sign asking for us to "pardon the construction." The noise continued until 6 p.m. when the contractors left the site. The construction noise is one thing but the crew doing the work clearly has no sense they are working in an occupied building. The loud conversations are more distracting than the power tools and heavy equipment. The room itself is OK, about what one would expect from a chain hotel. The property is clean but housekeeping is not spectacular. The second issue with our stay was that I left a laptop in the room while we ran some errands. When we returned after a few hours, there were numerous files open on the computer, icons had moved, etc. The front desk assured me that the person cleaning the room could not have possibly tampered with the laptop. Maybe the files opened as a result of movement during cleaning, but the cleaning was subpar, e.g., the bathroom counter wasn't wiped down. Also disappointing, the front desk manager said she'd get back to me after I reported my concern. She did not. I had to ask the front desk customer service person (very nice) who updated me. Regardless of construction noise, the property is close enough to the Fairbanks airport to hear air traffic (and a good bit of road noise). Perhaps it's the runway orientation, but what we noticed was the loud noise of prop planes taking off in the morning. We've stayed at enough airport hotels to shrug at plane noise, but it deserves mention in the review. For experienced travelers, it doesn't take long to get a sense of a property. The BW Chena River seems relatively new so it shows well, but the property falls short of what we expected.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for your feedback regarding your stay. We truly regret that we fell short of our service standards during your stay. I have shared your comments with our team and have used it as a opportunity to review procedures with them. Once our updates are complete ww hope you will consider staying with us again.

"Clean and Comfortable Stay"

5
29/10/2018

When we arrived at the Best Western Plus Chena River Lodge the lobby was very inviting and comfortable with fresh cookies that were available. The front desk person was extremely nice and helpful. Our room was clean and the bed and room was very comfortable. Great location right across the street from Walgreen and Fred Meyers and the airport is right now the road. The price is very reasonable - especially in the winter months. We will stay here again.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for your wonderful recommendation! We are thrilled you enjoyed your stay and our location made your travel needs more accommodating. I will be sure to share your comments with the staff, we take pride in our property and it's nice to hear when we have hit a homerun. We look forward to seeing you next time your in Fairbanks. We loved having you!

"Best Western Plus Chena River Lodge, 1255 Tvsa Way near the Airport, Fairbanks, Alaska."

5
05/10/2018

The Best Western Plus Chena River Lodge, is located at 1255 Tvsa Way very near the Airport, Fairbanks, Alaska. Actually it is just off Airport Way past University Avenue as you head to the Airport. Beginning with the front desk staff, all employees that I interacted with were superb. The property is clean and well managed. The breakfast that accompanies your room was among the best-of-the-best complimentary meals anywhere I have stayed. My room was outstanding. And? I got a lot accomplished in the small business center including some printing of online documents I needed to print. What more could one ask for in a Hotel? I really enjoyed my stay.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for your wonderful recommendation! We are thrilled you enjoyed your stay with and benefited from our complimentary hot breakfast buffet and business center. We look forward to seeing you next time your in Fairbanks. We loved having you!

"Nice clean hotel"

4
04/10/2018

Nice hotel. Typical Best Western property. Well cared for. Wifi was good. Room clean. Bed comfortable. Close to the airport. Breakfast was good. Laundry onsite. Blackout curtains kept the light out. In line with the airport runway. Heard a couple of planes, but was very quiet overall. Didn't lose any sleep from noise

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your experience. We are happy to hear you enjoyed your stay with us and we look forward to seeing you again next time your in Fairbanks.

"So helpful to paniced wife!"

5
28/09/2018

The staff here was so helpful when I lost my cell phone and could not reach my husband who was on a tour to Prudhoe Bay. Everything finally turned out OK due to there assistance. The hotel is in a great location, is spotless and has a yummy breakfast. We have stayed there before and will definitely stay there our next visit to Fairbanks.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to share your experience. We are happy to hear our staff was helpful in assisting you with your needs. We look forward to seeing you next time your in Fairbanks. We loved having you!

"Good choice to stay"

3
15/09/2018

Was only there one night. My room was on the second floor facing Airport Way and I was surprised how quiet it was, the room was clean and the bed was comfortable. The rooms have wifi but I didn't use it, I used the computer in the business center just off the lobby. The carpet on the floor seemed a bit "industrial" for a best western plus but I kind of understand due to the harshness of the environment up there. The walk-in shower was nice but the I didn't like the push-button flush toilet. The hotel offers a shuttle service to the airport but I wasn't told about it at check-in but it is listed on the hotel services card in the room (if you read those). A taxi service operator told me about it when I called to arrange a taxi pick-up.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your experience. We are happy to hear our hotel met your travel needs and will share your comment with the staff. We look forward to seeing you again next time your in Fairbanks.

"Pleasant staff and good location"

5
13/09/2018

We spent three nights in Fairbanks, the location of this perfect for us. The staff was super friendly, gave us dinner recommendations (The Salmon Bake...yum!) Breakfast had a nice selection each morning. Our room was clean a very comfortable.

jsickels, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review. We are thrilled to hear you enjoyed your stay at Best Western Plus Chena River Lodge. We are happy to hear the staff was able to recommend a dinner location that you enjoyed and you benefited from our complimentary hot breakfast buffet. We look forward to seeing you again next time your in Fairbanks. We loved having you!

"Very poor customer service"

1
04/09/2018

Do not pay money to stay here. Very unprofessional staff at reception. Met 3 different individuals (including the General Manager) and all were equally rude and unhelpful. Every request was a drama and all need training in professionalism.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your feedback regarding your stay. We truly regret that we fell short of our service standards during your stay. I have used your comments as an opportunity to review our service standards with my staff. We hope you will give us another try if your travels bring you back to town.

"Great Experience!"

5
28/08/2018

Our room was spacious, clean and comfortable. The shuttle service was free and the drivers personable. The breakfast ( waffle maker, hot items, excellent coffee!) was good with plenty of seating. Dragana, the receptionist, was the highlight of our stay. She was pleasant, patient, and helped us with all our requests. Would definitely stay here again.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear BonitaBelle2013, Thank you for staying with us as well as taking your time to review your recent stay at our property. We are so happy you enjoyed your stay with us. We hope to have the chance to serve you again in the future. Best Regards, Kristen Koch Front Office Manager

"Great location"

5
28/08/2018

We recently stayed here. I was a bit worried as our cab driver told us it was not in a great location. Totally untrue. This hotel, in my opinion is in a perfect location. It is opposite food outlets, a Walgreens and a Fred Meyers. It is also close to the airport and easy to get o other attractions, such as the North Pole. We hired a car and the hotel provided free onsite parking. Breakfast was also included. Brekky was really good, including hot and cold selections. The staff were really friendly. I would definitely choose to stay here again if I ever visited Fairbanks. They also have a shuttle from the rail depot and airport. Just call them to arrange it.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear KimGrierson, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. We are so happy to hear that you enjoyed your stay and hope to have the chance to serve you and yours again in the future. Warm Regards, Kristen Koch Front Office Manager

"not nearly as good as last year!"

3
27/08/2018

BW Cheena had been my favorite spot when traveling into Fairbanks for years but this visit shows it's going downhill. The staff are still helpful and polite, so my guess is budget being squeezed and lack of management attention. first night, mattress was poor and in need of replacement; staff accommodated and relocated me second night, altho it was only slightly better. rooms were clean, but several small issues, such as nonworking electrical outlet, card reader not working on side entry, squeaky doors. the breakfast menu is being scrimped also, no meat item on one morning, no longer any whipped cream or fruit topping for waffles. too bad, since it's a great location near the airport and walking distance to the fred meyer and safeway. next stay, will try the extended stay across the street.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Sarimento1, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. We do apologize that your stay was not up to the standard that you expected and hope to change your opinion in the future. Best Regards, Kristen Koch Front Office Manager

"Best Western quality"

4
10/08/2018

The location of this hotel is great! You're right on a major road and near the Alaska Highway that leads to Denali. The room was well appointed and very clean. The breakfast was adequate. The front desk was very helpful.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear JGW33782, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. We are so happy to hear that you enjoyed your stay and hope to serve you and yours again in the future. Best Regards, Kristen Koch Front Office Manager

"Comfortable Fairbanks Lodging"

4
06/08/2018

This property offers free airport shuttle service and hot breakfast. With a shopping center and lovely restaurant both within walking distance, it is a convenient location to stay in anticipation of further Alaska travel. Seating space for breakfast is limited.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Bryen2, We would like to take a moment to thank you for choosing to stay with us and we are happy to hear that you enjoyed your stay! We hope to serve you and yours in the future. Best Regards, Kristen Koch Front Office Manager

"Clean, comfortable and friendly."

5
01/08/2018

The moment my husband and i walked in after a long long day of driving we were greeted with the warm friendly face of Nick at the front desk, he was very quick to get us booked in and was also very informative of the routine of the hotel. Thank you Nick, good luck in your endeavours and remember to check out Banff. The room was very roomy, and the beds were very comfortable which is very important to us as we had long travelling touristy days. Even though our room was right above the desk and the breakfast nook it was very quiet even thought there was a mens baseball team booked in, they were quiet. House keeping was exceptional and always had out room clean and tidy when we got back, bathrooms were spotless. The bathroom shower was amazing that it was hot and the pressure was perfect. The location was another bonus as it was very close to almost everything, groceries, booze, restaurants, Walgreens and had a bonus ice cream / coffee shop just a few steps away. The breakfast was probably the only thing that was a bit of a disappointment ( but just in my case, my husband loved it ) but it truly wasn't their fault as i have Celiac and although they had GF cereal ( i brought my own cereal and bread + toaster ) they had no other choices of hot dished, no eggs, no bacon or sausages. They even ran out of yogurt and they were not sure if the ones they brought in were gluten free...but i did not starve. Thank you BW Chena as you made our first experience in Alaska a very positive one.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Carmen S, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. I am so happy to hear that you enjoyed your stay and we hope to serve you and yours again in the future. I will pass along your comments/compliments to my staff members! Best Regards, Kristen Koch Front Office Manager

"Clean and friendly hotel"

4
01/08/2018

We arrived in Fairbanks at 11 p.m. Alaska time (but it was very sunny) and were exhausted. I booked the room through Hotels.com probably a year before, so even though I am a Best Western Rewards member, I failed to tell them at the front desk. The clerk assigned us the closest room to the lobby. We were so tired, I didn't want to mess with asking for a move but really wished I had. We heard all of the lobby noise first thing in the morning with those getting their breakfast and the smell of waffles. Basically, didn't get much sleep. The hotel room itself was clean and the breakfast was really good, just wish they could have put me someplace else. The laundry onsite was a really great benefit and when the dryer failed to work, the day manager, Kristin, put it in the hotel's dryer to dry. We appreciated that a lot!! Also, there is a free shuttle in Fairbanks and it picks up across the street at the Fred Myers. Wish I would have known that before I paid the expensive taxi ride.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear DonnaB1958, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. We hope to have the chance to serve you and yours again! Best Regards, Kristen Koch Front Office Manager

"Clean and comfortable"

4
31/07/2018

We stayed 2 nights in the middle of our 2 week tour of Alaska. Room was quiet except for the occasional morning airplane flying over, which was interesting to watch as well. Convenient location for getting to different parts of Fairbanks by car. Laundry room was useful. Across the street from grocery store, as well as the Great Alaskan Bowl Company. No surprises - the way I like it!

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Thomas, Thank you so much for taking the time to leave us a review of your recent stay at our property! We are so happy to hear that you enjoyed your stay and hope to have the opportunity to serve you and yours again in the future. Best Regards, Kristen Koch Front Office Manager

"Bait & Switch with Rewards Points"

1
30/07/2018

My wife and I walked into the lobby on Thursday, July 26, to ask whether our Best Western Rewards free night would be available at Chena River Lodge for Saturday, July 21. The woman at the desk looked up our account online and assured us we would be able to use our 14000 points for a free room on Saturday, after my half-Ironman race nearby. She made a reservation for us.

BestWestern C, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for the opportunity to respond to your concerns. I am sorry to hear we fell short of our service standards. Our desk clerks can not make rewards reservations at the property, guest must call 1-800-782-9422 to make reward reservations. I do apologize for the incorrect information you received July 26. I have discussed your comments with my team and used this opportunity to review the procedures with them. Again I apologize for your inconvenience, I hope you will give us another try in the future.

"One good thing"

2
28/07/2018

We called around 1pm and asked to see if it was possible for an early check in. They didn't have a Queen room ready, so they upgraded us to a king. Cool yeah, sure. Thank you for that. Yet, the beds! O man. It was the worst hotel bed I have ever slept on or even just sat on. And the pillows! I didn't even use one! They were small square pillows and so full and lumpy!! If you want to use your hotel room for something other than sleeping, sure it's a niceish hotel. But the bed factor is hard to get by.

BestWestern C, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for your feedback. We are sorry that the condition of your room wasn't up to our usual standards. We are in the process of making some changes and your comments help us to focus on items that need more attention. We look forward to you trying us again next time your in Fairbanks.

"Good for a short stay"

4
26/07/2018

Friendly staff, ok breakfast. Breakfast staff has superior customer service! Wish the pillows were a bit larger but I slept well overall. Wish breakfast had more gluten free items. Overall not a bad experience.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Elizabeth C, Thank you so much for staying with us as well as leaving a review of your recent stay at our property. We hope to see you again in the future! Best Regards, Kristen Koch Front Office Manager

"Winter getaway!"

4
19/07/2018

This was a nice hotel...clean and adequate. The pool was quite small, but at least they had one! I loved the secluded location of the hotel. It was back in the woods and we saw moose right outside. Once you drove out their winding driveway, lots of foodie places were available. No free newspaper in the morning. Hubby thought that was odd.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Carolc, Thank you for your review. Best Regards, Kristen Koch Front Office Manager

"Well located for shopping and out of the hustle"

5
16/07/2018

Clean,efficient and friendly, good value for your money, in reality it's just like the photos.staff are very helpful,mid size clean rooms, beds were soft and comfortable bathroom mid size and clean. Breakfast good selection. Shuttle staff strong and happy to help.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Kalish613, Thank you so much for your review of your recent stay at our property. We are so happy to hear that you enjoyed your time with us and we hope to serve you again in the future! Best Regards, Kristen Koch Front Office Manager

"Great value, better than most"

5
14/07/2018

Great hotel, newer amenities. The rooms are quiet and comfortable. The breakfast was good. The staff is always willing to help with what I need. SOmetimes I have a very late check in or even very early check outs. It's never a problem. I like that the check in and check out process is very fast.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Gporter2018, Thank you so much for taking your time to review your recent stay at our property. We are so happy to hear that you enjoyed your stay with us and hope to continue to serve you in the future and always provide you with excellent customer service! Best Regards, Kristen Koch Front Office Manager

"Fair one night stay."

3
10/07/2018

We stayed one night at the BW Chena River Lodge en route to Paxson and the Denali Highway. The location is good and complimentary transportation to/from the airport is a plus.The room was clean and adequate in size, but as others have pointed out the pillows are small and very lumpy. A standard breakfast is offered but it was very crowded and we decided to go elsewhere. Unfortunately, during our brief stay, we experienced 2 problems 1) the AC was not working properly and it did not cool the room 2) excessive noise coming from the floor above us for several hours very late in the evening. In summary, this is an acceptable hotel but not one I would rush to stay at again.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Lizlubee, Thank you so much for staying with us as well as leaving us a review of your recent stay at our property. Since your stay we have made a few changes to try and help alleviate the crowding in our breakfast space. Thank you so much for review and we would like to take a moment to apologize that not everything was up to your standard. We hope to serve you again in the future! Best Regards, Kristen Koch Front Office Manager

"Convenient hotel"

3
03/07/2018

This hotel is located conveniently to the airport and many of the activities that we did. The room was comfortable. The pillows are terrible and very uncomfortable. They are the size of small throw pillows and are filled with hard small pieces of foam. It was impossible to get comfortable with them. Hopefully the management will invest in new pillows. The rating would have been higher if the pillows had been comfortable.

BestWestern C, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for sharing your feedback. I apologize for our pillows at the time of your stay, we do have new pillows on there way. We hope you will choose us again when your travels bring you back to town.

"Housekeeping needs improvement"

3
02/07/2018

The hotel is near the freeway and as a result, if you have a street-facing room, you may not be able to sleep well. Also, it is near the airport so a similar issue with noise from the airport comes into play, especially if your windows are open. The staff was nice although I felt like they had to be pushed to provide better service. I didn't find them to be proactive but rather reactive. The breakfast was fine but there weren't a lot of tables. A member of the staff brought out a folding table to provide additional seating but considering how crowded it became at breakfast, more than one folding table should have been provided. As for housekeeping, I'm not sure what happened in our room. One of the beds wasn't made and towels were left on the floor in the bathroom. I called the front desk and complained about it. Not sure what happened with the oversight but it shouldn't happen. When you combine the noise level along with the haphazard housekeeping, I don't think that I would stay here again.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Klikes2travel, Thank you for taking your time to review your recent stay at our property. I would like to take a moment to apologize on behalf of my entire staff that we failed to meet your expectations. I have printed out your review to go over with our staff members as a learning experience on where we can do better. Please accept my sincerest apologies. Best Regards, Kristen Koch Front Office Manager

"Friendly staff and great location"

5
01/07/2018

This is the second time that I have requested a group rate, and some rooms held, for family and friends coming to Fairbanks for a family event! The managers were great both times about doing this, and everyone had a great stay! The guests enjoyed being in one hotel, and getting to visit with each other during breakfast. It is convenient to stores, the university, and the airport, and there is a hotel shuttle. I definitely recommend this hotel.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Eja46, Thank you for taking the time to review your recent stay at our property. We are all so thrilled to hear that you enjoyed your stay as well as the service! We hope to see you again in the future. Warm Regards, Kristen Koch Front Office Manager

"Convenient location and friendly staff."

3
26/06/2018

We stayed two nights at this hotel before and after our float trip in the Brooks Range. The location is convenient to the airport and the hotel has a free shuttle. The hotel staff is friendly and welcoming. The first night was in a room with 2 queen beds; the second night was in a room with 1 king bed. The room with queen beds had more space. Both rooms were clean and fairly modern. The bathrooms were a little small but both rooms had a full size shower. The lavatory is small and can only be used by one person at a time. The breakfast is adequate and typical for this type of hotel.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Kurt E, Thank you for taking your time to review your recent stay at our property. Thank you for your candid remarks about your stay! We hope to see you again in the future! Best Regards, Kristen Koch Front Office Manager

"Stay Away"

1
25/06/2018

I have stayed in many Days Inn, Super 8, & Best Western motels. The outside is kept nicely. Nice sitting area on second floor. The host is friendly. The room however was not acceptable. General maintenance was required for the bathroom. The bed was so old there were two large divots where people sleep and one can't help but roll into one. Even then it's terrible. The pillows are square lumps of what feels like clumped dried oat meal. Breakfast was the usual BW food except the scrambled eggs were over cooked powdered in texture and taste. When our reservation was made we requested distilled water be available for our CPAP machines. They didn't even know what distilled water was let alone have some. On top of all that were could hear aircraft flying off at SEA.

BestWestern C, General Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for the opportunity to respond to your concerns.I am sorry that the condition of your room and breakfast weren't up to our usual standards. I have printed off a copy of your comments to use as a learning opportunity to review procedures with our staff. I truly appreciates guest communication and we hope you will consider us again in the future.

"One night stay"

5
10/06/2018

They had a very polite and helpful staff. The hotel was clean and had a wonderful breakfast!! Food was replenished quickly for those just arriving for breakfast. I would recommend this hotel to anyone staying in the area.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Mp2bh, Thank you for choosing to stay with us. On behalf of our entire team here at Best Western Plus Chena River Lodge we would like to take a moment to thank you for your kind words in your review we are so happy to hear that you enjoyed your stay and took your time to leave us a review it is much appreciated. We hope to see you in the future! Best Regards, Kristen Koch Front Office Manager

"Good position, comfortable beds"

4
07/06/2018

The first night we could hear the air traffic but by the second we no longer noticed it but this only to be expected when it is fairly close to the airport. Staff really friendly. Coffee on tap all day. Large comfortable beds. Good location. Dexter was most helpful in the mornings with breakfast. Lots of choice including waffles. Only thing I would say is that the seating area for breakfast is very small with limited seating which was a shame. Otherwise a lovely stay.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Carole W, Thank you so much for staying with us. We hope to serve you again in the future. We are so happy to hear that you enjoyed your stay and would like to thank you for giving us your time to leave a review as we value every guests feedback about their stay to help us know where we can improve. Best Regards, Kristen Koch Front Office Manager

"Very Good!!"

5
04/06/2018

Hotel has great service and a great breakfast crew. They are very efficient and were great to be around! I would definitely come back to this hotel, and I recommend others to come here as well. Great hotel and great service!????

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you Jaynie for staying with us and leaving us a review. I am glad you had a great stay and look forward to seeing you and your friends in the future! Tiler Moore

"Convenient"

4
01/06/2018

This hotel was easy to find, comfortable, and provided a good breakfast. The coffee was especially good and always hot. Pleased with the quality this Best Western offered. Will probably stay at one again.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Dcoghill50, We would just like to thank you for staying with us as well as taking your time to leave us a review. We are so happy to hear that you enjoyed your stay and hope to see you in the future. We hope you had a great time while in the Fairbanks area! Best Regards, Kristen Koch Front Office Manager

"Comfort Stay Near the Town"

4
24/05/2018

We had a good rest in this hotel, after international flights and transits which took about 30 hours in total, this was a good break really. Arrived past midnight in the midnight sun so it was fun, plus the jet lag was still there. Overall it's a good one.

Kristen K, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear OHDBandung, Thank you so much for staying with us. We are so happy to hear that you enjoyed your stay and hope that you had a good nights sleep to help recover from all the jet leg getting to Fairbanks! We hope to be your first choice when staying in Fairbanks again. Best Regards and Safe Travels, Kristen Koch Front Office Manager

"Fbks BW"

5
08/05/2018

all positive. Friendly staff. Good location. Ample parking. Near airport, but rooms well insulated from sound of other rooms and flights. Grocery, drug store, restaurants all within walking distance. Laundry facility modern and well located.

Kristen K, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Faye E, We would just like to take a moment to thank you so much for staying with us as well as taking your time to leave us a review. We value your feedback and are so happy to hear that you enjoyed your stay! We hope to be your first choice when staying with us. Best Regards, Kristen Koch Front Office Manager

"great place to come in and relax"

5
01/05/2018

I come into Fairbanks from working in a local village and I stay here because it is a home away from home. It is nice to wake up to a breakfast and be near a supermarket and local shopping facilities.

Kristen K, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Veronica, We are so happy to hear that we are your first choice while in Fairbanks! We appreciate your business and are happy that you enjoyed your stay. Best Regards, Kristen Koch Front Office Manager

"Could've been better"

2
29/04/2018

I want to say, the front desk staff was great in doing the best they could- I worked as a front desk manager many years ago, so I understand their limitations and authorized authority. The first night we dropped our bags in the room, right off the plane, and went out to see the northern lights (11pm). The room was a little cool when we dropped off our bags in the room so we went to turn on the heater and nothing.... the thermostat didn't work. Tried the unit itself, nothing. Called the front desk, he said to check the wall plug... he was correct. It was unplugged. Plugged it in, set the thermostat to 75° and off we went to see the Northern Lights. Upon arrival back in the room (after 3 AM), the room was a chilly 61° with the air blowing but no heat (right now you might be assuming why the heater was unplugged in the first place- why was this not already identified/corrected?). Called the front desk, he came and looked at it, not being a maintenance person, he understandably couldn't fix it. Gave us a couple options: relocate to another “neighboring” hotel (La Quinta), since every room was booked In our hotel, or he could give us blankets, take 1/2 off for the night (fair offer) and have hotel maintenance look at it in the morning. It was already so late, long day, we just settled for staying. We had to be up and onto another activity by 9AM the next morning (Friday, March 2nd), confirmed with the front desk that maintenance would indeed look at the heater and left for the day. Upon arrival at the hotel in the evening... no HEAT. The Maid staff cleaned the room but as best as I could tell maintenance had not been in (largely indicated by a non-working heater). Called the front desk, he came up looked at it (different person than the night before), and same result. He was very resourceful though and provided a space heater, which did do the job, and said he'd see if maintenance could come by in the morning. Talked with the front desk the next morning to verify the maintenance schedule, there seemed to be a disconnect as she was unaware of an issue, and also stated that maintenance couldn't come by on Saturdays or Sundays. So we were stuck with what we had, or could relocate to a different hotel. It's not an easy feat to move 3 people and all their snow gear to another place from one that was reserved well in advance- and no telling what quality we'd get going somewhere else with this late of notice (if this hotel is completely booked, most of the other good hotels likely are too). I've stayed at Best Westerns numerous times in the past and have always had great experiences, especially at ones labeled “PLUS”, so I was a little shocked to encounter this issue, which I suspect was an issue for whoever stayed in the room previous to my stay as well. Besides the issue, the staff here is very friendly, but that only goes so far if the lodging itself is inadequate. Following my stay, and prior to my review, this issue was submitted to corporate Best Western, however, they just referred the issue back to the local hotel, with no response.

Kristen K, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear JBsaid, We would first like to take a moment to thank you for staying with us. I would just like to take a moment and apologize for the inconvenience you described with the heating system during your stay. This is not what we are known for in our guests experience also we do apologize for the disconnect with staffing we have been training new people and that may have caused part of the issue. Thank you so much for bringing this to my attention so we can fix these issues. Best Regards, Kristen Koch Front Office Manager

"Poor"

2
26/03/2018

The hotel was dirty, the elevator was inoperative so I had to walk to the third floor, the HVAC in my room didn't work, and the food at the breakfast bar was cold. There are much better hotel options in Fairbanks.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review of the Best Western Plus Chena River Lodge. I would like to speak to you more about your experience and hope to invite you back for a future stay to show you what our property and our staff are really about. Please feel free to give me a call at the hotel! Niki Cserni Director of Sales

"Location!"

4
25/02/2018

Veyr close to FAI and is a pick up point for all tourist shuttle activities. They also provide free airport shuttle service. There was a power outage the night we flew so all phone lines were down. Khang was gracious enough to lend us a lantern lol Cigarette smoke seeped in our air vent from another room which we complained about and they gladly transferred us to another room the following day. Thanks to the very courteous front desk peeps - Khang, Casper and Kristen. Good breakfast! :)

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review regarding your stay with us, it is always great to see when we have impressed our guest. I will be sure to share your comments with our staff!! The staff strives to exceed our guest's expectations! I do hope that the positive experience encourages you to return to the Best Western Plus Chena River Lodge on your next trip into Fairbanks. Thank you Niki Cserni Director of Sales

"I hate to rant but.......traveler beware!"

2
20/02/2018

As nice as the front desk personnel are and the genuine “I am sorry” it is not worth anyone's $$. If this is what you get for $80/night I will pay more. Stayed here in 2015, different quality/service, better. This time 5 nites, here are a few things, cleaning of room, bare minimum, and with the time change most travelers go through housekeeping should be available at least 9-5, if they have early days, and you are sleeping in due to your arrival after midnight-gone before 5. Free Breakfast- don't count on much. Do most utensils get put in the container where everyone touches the prongs of the fork, the bowl of the spoon and the blade of the knife? Well it happened everyday, and yes we washed ours in the room. Today they ran out of paper plates, and bowls- 15. minutes before the end of breakfast...so the front desk person left to go to the store to get some....leaving the front desk empty- (so much for if you want to check out) Guests have to continually go to the door of the kitchen (daily occurrence) and ask the staff that were usually drinking coffee and on their cell for bread, utensils, waffle mix, milk, eggs, you get the picture. One ice machine working for the entire hotel- third floor- first floor machine out of order for our entire stay. Really? This hotel was full of guests everyday we were here, from around the world, due to the closeness to the airport it's handy however. If you want to know that your actually paying for a clean place to stay with a decent light breakfast, don't stay here. Bed was comfortable however our room was 78 + every night with the heat off. They said they would fix it, yup, after the second, third, and 4th night it was not worth our time to again tell the front desk that our room was a sauna. Three days in a row a large, black smelly garbage bag was left by the elevator all day. (I took one smelly bag down to the front desk one day, and they said oh, thank you...it had sat there for at least 4 hours. Sorry but beware.....not worth it and will never stay at a hotel for 5 days in a row. You see way too much about the operations, or lack of. Sorry for the rant. I didn't mention the unplanned and unannounced firealarm test that lasted for 3-5 minutes, if you had a weak heart or were in the shower...yup you get the picture. Very, unsatistifed and be warned. I do not think it is up to guests to continually tell the hotel what the problems are. When guests commented how warm the rooms were, we were told and you can always open your window.....guess they do not care about heating costs which probably get passed on to the guests.....and yes it is February in Alaska and the lobby area had the window open serveral days, with the staff behind the desk wearing hats and their coats.

BestWesternHotels, Corporate at Best Western Plus Chena River Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Standard hotel "

4
05/02/2018

Stayed at the hotel for a week. They have a free airport shuttle. The room was a standard hotel room. Breakfast buffet was decent and they changed hot items every day which was good. WiFi was good, they changed the password on Fridays. My only complaint was I was at the hotel for a week and they never changed the bedding.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for your time and commentary, it is pleasing to hear that you enjoyed your visit at the Best Western Plus Chena River Lodge. As for the housekeeping issue, my apologies. The Housekeeping team works very diligent on identifying these issues and take a proactive approach on resolving them. I do hope that the positive experience encourages you to return to the Best Western Plus Chena River Lodge on your next trip into Fairbanks. We Care Niki Cserni Director of Sales

"quiet and clean and warm."

4
02/02/2018

The only thing I wasn't happy about was the late hour we arrived and the vending was totally inadequate. Knowing the weird times flights arrive from the lower 48, why would you have only a junk food drink machine and an out of order snack machine? How about a machine with milk and or fruit or healthy snacks? Totally ignoring the needs of your guests. The refrigerator in the room didn't work, but the window is a double and I was able to store some perishables.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you very much for taking the time to share your experience. As for the maintenance issue, my apologies. The Housekeeping and Maintenance team work very diligent on identifying these issues and take a proactive approach on resolving them before the room is rented. The hotel takes tremendous pride in reading and reacting to our guest's feedback we genuinely value your input and recommendations. We will take some time to look into some healthier options for our vending machine. We welcome you to be our guest when in Best Western Plus Chena River Lodge again, Niki Cserni Director of Sales

"Terrible, do not stay here"

1
25/01/2018

Truly a 0 star for this place. Customer service at this hotel is AWFUL. My last experience at this hotel was so bad, that I will never be staying at this location or any Best Western ever again. I won't go into detail, because last review I left, the hotel went so far as to having it removed, which I think is pretty shady. It might be a convenient location, but with essentially no customer service and shady employees, it's worth it to stay somewhere else.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review of Best Western Plus Chena River Lodge. The General Manager and I would like to speak to you more about your experience and hope to invite you back for a future stay to show you what our property and our staff are really about. Please feel free to give me a call at the hotel! Niki Cserni Director of Sales

"stop over"

5
08/01/2018

I had to stop over in Fairbanks because I am teacher in one of the village schools. I stayed here my first night and continue to stay here when ever I can come into town. I like this location because it is close to Fred Meyers and the Airport.

Kristen K, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Veronica, Thank you so much for staying with us as well as your review. We appreciate your business! Thank you for being a loyal customer and for your service as a teacher in Alaska! We hope to see you again in the future. Best Regards, Kristen Koch Front Desk Manager

"Clean hotel near airport and grocery store"

4
02/01/2018

I had a one night trip in Fairbanks, and selected this hotel for the close proximity to the airport, being next to a grocery store (Fred Meyer), and easy access to the highway. The hotel was very clean and modern. We were able to check in half an hour early, and our room was on the second floor. All three staff members that I interacted with were very professional and courteous. The room seemed to be bigger than a standard Best Western room, but I am not sure if all rooms are this way. Room was clean, large shower, and bed was comfortable. Only issue I had was our TV remote did not work, but the front desk replaced that right away. We did not have any issues with the noise from the outside or other rooms. Continental breakfast was standard with the waffles, eggs, pastries, etc. Wifi speed was good and never had issues with it. I will stay here again when I come up to Fairbanks.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review regarding your stay with us, it is always great to see when we have impressed our guest. I will be sure to share your comments with our staff. We are definitely concerned about our guests' experience at our hotel and it brings us great pride as a team to know when we have succeeded. As you mentioned we do offer a complimentary breakfast and are glad you were able to benefit from it during yours stay. Again, thank you and we hope to see you in the future. We love having you here! Niki Cserni Director of Sales

"Pleasant place to stay"

4
15/12/2017

I usually stay here when visiting Fairbanks, often with groups of college students. The rooms are pleasant and the staff are helpful. Their location is good -- near the airport and within walking distance of grocery and other stores.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review regarding your stay with us, it is always great to see when we have impressed our guest. I will be sure to share your comments with our staff. We are definitely concerned about our guests' experience at our hotel and it brings us great pride as a team to know when we have succeeded. Again, thank you and we hope to see you in the future. We love having you here! Niki Cserni

"Get a top floor room."

4
10/12/2017

Wife and I stayed her for 2 nights. The 1st night we had issues with the heat in the room. Somehow the heat/cool switch did not work. The a/c ran all night long. We did let the hotel know about it the next morning and it was fixed. The 2nd night a family checked in about 9:45pm and made a lot of noise getting settled in the room. 2 calls and a trip to the front desk got the problem resolved. Check in and staff are quick and efficient. They offer a complimentary hot breakfast. The hotel is located about 2 miles from the airport and has shopping available across the street as well as a Walgreens.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you very much for taking the time to share your experience! I am thrilled to hear that the staff was responsive to your needs and rectified the concern that you had with heater in a timely manner. As you mentioned we do offer a complimentary breakfast and are glad you were able to benefit from it during yours stay. We welcome you to be our guest when in Fairbanks again, Niki Cserni

"Do Not Stay Here !!!"

1
10/12/2017

tooo many to say at this point....staff could care less....very un professional?????? Manager didnt care staff didnt care filthy?? slept one out of 6 nights...was in three rooms in six nights and still no reciept as a diamond select memebr?????

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review. I would like to speak to you more about your experience and hope to invite you back for a future stay to show you what our property and our staff are really about. Please feel free to give me a call at the hotel! Niki Cserni

"Welcoming but noisy"

4
08/12/2017

For the most part I enjoyed my three day stay at the Best Western in Fairbanks, mostly due to the very welcoming and friendly staff. It is also very conveniently located 5 minutes from the airport and opposite a Fred Meyers store. The woodland at the back is very pretty although I could not get close enough to see the river possibly due to snow cover. The one drawback was the noise at night: from the lobby, from elevators and plumbing, and from movement in the third floor above me and the hallways. It made sleeping difficult. The hotel was comfortable and clean with a good choice in the help yourself breakfast - not gourmet but mostly fine. Eggs, bacon, make your own waffles, toast your own bread, bagel or English muffin. I would go back there because the price is also reasonable and it is nice to have s fridge in one's room.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. As you mentioned we do offer a complimentary breakfast and are glad you were able to benefit from it during yours stay. My apologies that there was an issue with noise. The hotel takes tremendous pride in reading and reacting to our guest's feedback we genuinely value your input and recommendations. Look forward to having you as our guest when in Fairbanks in the future, Niki Cserni

"stay in fairbanks"

5
05/12/2017

Nice experience. Staff extremely helpful, would even call to announce if the aurora borealis was happening. Went out of their way to make stay pleasant. Crushed up peppermint for hot chocolate, gave great advice on where to dine, and served a nice hot breakfast

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Lydia, Thank you so much for staying with us we are so happy to hear that you enjoyed your stay. We also appreciate your review so much. We hope to see you again in the future. Safe travels and Happy Holidays! Best Regards, Kristen Koch Front Desk Manager

"Great Place"

4
01/12/2017

Great place to stay on vacation. Close to enough businesses to not need a vehicle. Clean room, comfortable beds, and a good hospitable staff. Beautiful location and airport shuttle. Breakfast was set up well and food quality was good.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. We are thrilled to hear you had a “great stay” at our hotel. As you mentioned we do offer a complimentary breakfast and are glad you were able to benefit from it during yours stay. We take pride in providing a well-maintained property and are touched you took notice. Again, thank you for providing feedback regarding your stay. We look forward to seeing you and other future travelers alike during your next trip to Fairbanks area. Niki Cserni

"Tried Property"

2
08/11/2017

When we visit Fairbanks, we would always stay here because it was a well maintained and reasonably priced motel. Unfortunately, this motel has deteriorated quite a bit since our last stay and is in need of remodeling, upgrading and facility maintence. During our last stay, we needed to change our first assigned room because it smelled of sewer odors. Our next room smelled fine but the shower stall was badly stained with either mold or something else and the grout around the floor drain was missing. Shame to see this motel in this condition.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review of Best Western Plus Chena River Lodge. As for the maintenance issue, my apologies. The Housekeeping and Maintenance team work very diligent on identifying these issues and take a proactive approach on resolving them before the room is rented. Hope that we see you again when traveling into Fairbanks Best of Regards, Niki Cserni Director of Sales

"Not a BW Plus experience"

2
23/10/2017

This BW Plus is not what we see in the lower 48. The shower tile needs grout, shower stall looks dirty, the bathroom door is water damaged from shower, the floor has not been mopped, if you put soiled clothing on the floor, it picks up dirt from the floor. Room amenities are not replenished, need to ask for them. At breakfast, the the food trays are not kept full and if there is food, the eggs are old and rubbery, not fresh. Used to using a spoon to get scrambled eggs, not kitchen tongs Found the food trays are usually empty and we have to ask staff to replenish. We had to ask for toilet paper on two occasions. The TP rolls were at half used status when we arrived and no noTP on the shelf to refill. When asked for a linen change, they just made the bed, same sheets. We were here for 9 days. Not enough tables in breakfast area to seat guests, had to take food back to our room to eat. Breakfast items are not organized and user friendly, guests helping one another find where the condiments are. Not greeted when checking in as we are used to at other BW Plus (points or gift bags), no cookies at night, no service carts for luggage available, except when checking out. No coffee, chocolate or tea available 24 hours in lobby. It has the name, but not the service. Very disappointed in this particular BW Plus hotel. We will try the regular BW next time.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review. It is my understanding that the General Manager has reached out to you. We hope to have you back for a future stay to show you what our property and our staff are really about. Director of Sales Niki Cserni

"Staff are great but hotel can be noisy"

4
13/10/2017

The hotel is nice and easy to get to and staff are nice. The hotel gets noisy sometimes and hard to rest. It is a good price in the winter and that leads to a noisy crowd staying there over night. I have stayed here several times and some nights it is a great place to stay. Then on some nights it is so noisy that it is impossible to sleep. If you are looking for an inexpensive place to stay that is clean and staff are helpful this is a good place.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for your time and commentary, it is pleasing to hear that you enjoyed your visit at Best Western Plus Chena River Lodge. We appreciate your feedback which the staff exceeded your expectations and you were taken well care of by our hotel staff and hotel services. Thank you so very much for your recommendation! We welcome you to be our guest when in Fairbanks again, Niki Cserni Director of Sale

"Alaska vacation"

4
04/10/2017

the hotels was clean and quiet in the inside. it is near the airport so planes are constantly going over but not at all bothered by the sounds. Breakfast was very good plenty of items to choose from. My only complaint or I guess disappointment was the fact that they are on the Chena River but the land in back of the hotel is not cleared and you can't get to or even see the river even from the highest floor of the hotel.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to write a review regarding your stay with us. As you mentioned we do offer a complimentary breakfast and are glad you were able to benefit from it during yours stay. The Best Western Plus Chena River Lodge takes tremendous pride in reading and reacting to our guest's feedback we genuinely value your input and recommendations. Again, thank you and we hope to see you in the future. Hope that we see you again when traveling into Fairbanks. Niki Cserni Director of Sales

"Best Western Chena River Lodge Fairbanks"

4
01/10/2017

I like this BW, the staff was talkative and friendly. Good location, near large grocery store/gas station within walking distance across from the hotel. Next to it is a city greenbelt, nice to walk around. Also next to the hotel is Breakfast/lunch stand with really good breakfast burritos, sandwich bagels and coffee/tea. I have been there before and choose to go there instead of having breakfast at the hotel. Got it to go. The room was an interesting green color, and brown. It was clean, bed was decent. No smells on either pillows or mattress. Overall a good night sleep. My room faced opposite to the parking lot, the view was of trees. I like the attention to details, like the trash containers with a decorative fence to conceal them. This is a good hotel, I would stay there again. The price was decent. Easy to get to.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
I am glad to hear that the hotel met your travel needs and your stay was enjoyable. We appreciate your feedback I am pleased to hear that you had an enjoyable visit. As you mentioned we do have a local supermarket and coffee stand within walking distance and are glad you were able to benefit from it during yours stay. We take pride in providing a well-maintained property and are touched you took notice. Hope that we see you again when traveling into Fairbanks. Best of Regards, Niki Cserni Director of Sales

"Great Choice"

5
19/09/2017

First visit to Alaska. We left the 108 degree southern CA tempts and landed in 46 degree Fairbanks. The BW Chena River was warm and inviting the minute we walked through the doors. The desk staff were helpful with directions and suggestions. The room was comfortable. Great start to our 11 day Alaskan trip.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. The hotel takes tremendous pride in being able to help make a great start to all our guest's Alaskan adventures begin. Look forward to having you as our guest when in Fairbanks in the future. Niki Cserni Director of Sales

"Nice Best Western"

4
18/09/2017

Spent two nights here. Seems to be a fairly new BW hotel. Room was standard for BW, nothing special. Clean and everything worked. The breakfast was pretty good for an included breakfast. I thought it was a good value and am happy with my choice to stay there. Spent most of our time out of the hotel doing things. Was a good, clean place to return to and rest.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. We take pride in providing a well-maintained property and are touched you took notice. We welcome you to be our guest when in Fairbanks again, Niki Cserni Director of Sales

"Very nice stay!"

5
17/09/2017

Had an awesome stay at this hotel, the staff was super friendly and helpful. The room was beautiful and the bed was comfortable to sleep in! They provided an airport shuttle and made check in/check out super easy for me.

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
• Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. We are thrilled to hear you had a awesome stay at our hotel. The staff strives to exceed our guest's expectations and it's always enjoyable to hear that we have hit a homerun! We look forward to seeing you and other future travelers alike during your next trip to the Fairbanks area. Niki Cserni Director of Sales

"One night in Fairbanks"

5
16/09/2017

I'm glad I chosen this hotel for my transition stat in Fairbanks for the cruise The hotel is much better than I expected and more The staffs are very helpful I recommend this hotel without any hesitation

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you so very much for your outstanding recommendation! I am glad to hear that the hotel met your travel needs and your stay was enjoyable. We are definitely concerned about our guests' experience at our hotel and it brings us great pride as a team to know when we have succeeded. We welcome you to be our guest when you are in Fairbanks again. Niki Cserni Director of Sales

"Best Western Chena River"

5
12/09/2017

The hotel and staff were great. The location was very desirable for our needs. The only down side was no fresh cookies at check in, but then again, my waistline thanks them for that. I would stay here again!

BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to send a review. We appreciate your feedback I am pleased to hear that you had an enjoyable visit. Hope that we see you again when traveling into Fairbanks Best of Regards, Niki Cserni Director of Sales

"Average Stay"

3
07/09/2017

This Brst Western is showing it age. The check in staff told me that they are in the process of updating this hotel and I agree ithis hotel needs a face lift. One area that could improve are the number of tables and chairs during the breakfast. My suggestion would be to have available temporary table and chairs available or put up during the breakfast hours. 5 tables are not enough for a fully booked hotel.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us as well as taking your time to write a review. We hope to serve you in the future! Safe travels. Best Regards, Kristen Koch Front Desk Manager

"holiday"

3
07/09/2017

stayed at chena river lodge best western was ok breakfast avererage, hotel staff friendly, promised me an best western stay card never got it, dont have a shuttle but will pay for taxi to and from airport,rooms ok pillows not very comfortable had to get a new pillow from front desk as they are not in all rooms

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us we appreciate your business! In order to get your card you should be able to receive it through the Best Western Rewards Member Site. They normally send them to the guests home address we do not personally give them out. We wish you safe travels! Best Regards, Kristen Koch Front Desk Manager

"Best Western Chena River"

5
29/08/2017

In Fairbanks often on business and I stay here when available. Great staff, quiet, good internet connection. Rooms are well cared for and up to date on amenities. Breakfast area is a bit small, but other than that no complaints

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We would just like to take a moment to thank you for choosing to stay with us as well as writing us a review! We are so glad you enjoy your stays with us and we hope to serve you again in the future! Safe travels. Best Regards, Kristen Koch Front Desk Manager

"Good Location close to the city but in it's own setting"

3
28/08/2017

This hotel has a good location only a couple miles to down town Fairbanks, yet it is set on a small loop road that is very quiet. The setting is quite pretty with a short path leading to the Chena River. There is a small foot bridge across the Chena leading to Pioneer park which has lots to see and do including many old log houses/cabins from the original downtown Fairbanks. The hotel itself has really nice beds, a decent breakfast, good parking, nice sized rooms, a pool, work out equipment, free internet, good tv's but very limited cable and the guide in the room didn't match the channels. The staff was friendly and helpful. The hotel could use an up-date and the hall cleanliness left something to be desired. The breakfast area was often over-crowded because the room is quite small. The free breakfasts were pretty much what you would see at a Holiday Express or a Hampton. Overall a decent place to stay. Priced pretty high for what you would expect in the lower 48, but in line with Alaska pricing. I would rate this as an average to pretty good hotel. Nothing seriously wrong, but a bit old and hall cleanliness was a bit lower than expected. Also, the cleaning solutions used in the rooms smells quite strong. One issue we had was while the rooms are supposed to be non-smoking we had to change rooms because the one we were originally given had a strong smell of smoke. The second room was much better but they had used a chemical to cover the smell of smoke in that room as well.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us as well as taking your time to write a review it is much appreciated. Thank you for bringing to our attention the issues you had described in your review so that we can immediately look into this! We hope to see you again. Safe travels! Best Regards, Kristen Koch Front Desk Manager

"Good location "

4
26/08/2017

Stayed 4 nights. The room was clean and comfortable. The hotel was centrally located to our excursions and the staff was friendly and professional. The laundry was a little expensive but not out of line by Alaska standards.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Best Regards, Kristen Koch Front Desk Manager

"Fairbanks Best Western"

4
22/08/2017

the parking is a concern during the deep cold months to access a plug in. The lobby and food court are always clean and well maintained. The breakfast is adequately satisfying. The rooms are clean, well organized and facilitate working or relaxing.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us we value your business! We hope to see you in the future. Safe travels. Best Regards, Kristen Koch Front Desk Manager

"Great Hotel"

5
14/08/2017

Of all the hotels I stay at this is by far the best staffed hotel from the front desk to the cleaning team. You would think you were at a 5 star hotel by how the staff treats you and how clean the rooms are.

"Good hotel with a terrible bed"

3
11/08/2017

Overall very satisfied with the service staff. You stay in hotel for the purpose of getting some rest and get ready for next day. Not for us. Room was fine except for the bed mattress. It was like two people sleeping in a single person hammock

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We would like to thank you so much for choosing to stay with us we appreciate your business. We would also like to apologize for the sleeping issues you described. Thank you so much for taking your time to let us know. Safe travels. Best Regards, Kristen Koch Front Desk Manager

"Inattentive House Keeping Staff"

2
07/08/2017

Huse Keeping staff missed cleaning my room at least 3 times over 11 nights, had to ask them to change the bed sheets after 8 nights and they never cleaned the toilet. On the other hand, breakfast was very good and location of hotel is convienent to airport and shops.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us as well as writing us a review. We do apologize for the issues you had encountered while staying with us. Thank you so much for bringing this to our attention so we are able to better serve our guests. Safe travels. Best Regards, Kristen Koch Front Desk Manager

"value ok but need to focus on cleaning bathrooms"

3
06/08/2017

enjoyed our stay in Fairbanks and Anchorage Alaska. Lakefront in Anchorage was especially nice. Personal @ the Lakefront were also very helpful with airport shuttle, ideas of local places to dine and things to do within walking distance of the hotel. Thank you

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us as well as leaving us a review. We value your business as well as opinion. We are currently addressing the issues you had with your stay with our housekeeping staff. We thank you for bringing these to our attention. Safe travels. Best Regards, Kristen Koch Front Desk Manager

"Very nice place to stay when in town!"

4
30/07/2017

This place looks new. The lobby, grounds, and rooms are new looking. The staff are all really friendly, the room smells clean, and need nothing. We tend to stay at Best Westerns when on road trips, they are all nice.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so happy you chose to stay with us as well as write us a review. We are so glad to hear that you enjoyed your stay. Safe travels! Best Regards, Tiler Moore General Manager

"Nice facility but poor Wi-Fi and uncomfortable beds. Nice Shower!"

4
30/07/2017

I was going to give the place 3 stars but realize one of my biggest gripes is somewhat selective. The mattress is very soft and then has a topper so you sink in A LOT in the bed which kind of puts your body in a U shape that I find makes it tougher to sleep through the night. The facility is less than ten years old and the price was somewhat reasonable for the area. One of the most important things for me is a good shower with proper pressure and they did this much better than Sophie Station where we were before this. The Wi-Fi was quite slow if you could even get it to work, but they had ethernet in the room (which not everybody has a port for these days) which was a reasonable over 30 MB/s. I would try another spot in Fairbanks next time I'm here but if you like a really soft bed you shouldn't shy away.

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so glad you have given us a review your opinion is very important to us. We have upgraded our WiFi system and our currently running at much higher speeds. We do apologize that we didn't have this completely up and running when you stayed with us. Best Regards, Tiler Moore General Manager

"Worst hotel experience in the last 5 years"

2
27/07/2017

This hotel looks good from the outside and has reasonable rates for the area; however, the experience was awful. The "non-smoking" room had a putrid smell of stale smoke that for me was nearly intolerable. The "breakfast" was completely out by 8 AM on both mornings with no oatmeal, no hashbrowns, no eggs, no donuts left with no evidence of any staff around to replenish it. We ended up having to go out each morning to get breakfast. The internet did not work at all the first night...the second night it worked however it was extremely slow. On the first night there was a fight in a room above us at around 1-2 AM...when I asked the clerk about it the next AM he acted non chalant...there was no apology or offer to move us or make it right. There were no wash cloths in the bathroom. Overall I would say this hotel is without management and should be avoided.

BestWesternHotels, Corporate at Best Western Plus Chena River Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great night sleep and location to boot"

5
23/07/2017

We will stay here again! A very nice hotel experience. Checked us in early even. Good coffe standard waffle stuff could use more fresh fruit. Laundry facility was great and soap available. Towels set okay quiet rooms

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for writing us a review as well as choosing to stay with us. We hope to serve you again in the future! We are so glad you enjoyed your stay. Safe travels. Best Regards, Tiler Moore General Manager

"Below Fair in Fairbanks AK"

2
18/07/2017

At check in, the staff was having a hard time understanding the guest ahead of me and basically told her she was not checked in under her last name. I was not greeted with an option to receive a gift bag or points due to my status privileges. The room was below average (for the price) and the bed was completely uncomfortable, sagging in the middle. It felt like I was in an adjustable bed, without the adjustment...

BestWesternHotels, Corporate at Best Western Plus Chena River Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Over and above"

5
15/07/2017

Incredible customer service...Grueling travel day never made it to Fairbanks, missed flight called hotel at midnight to let know we wouldn't make our reservation and they just said glad your safe no charge.

"Alaska"

5
28/06/2017

Price was not what I was used to, but fair for Alaska where everything was a little more expensive. The weather was surprisingly warm the first two days but got cooler the farther south and west we traveled. Great trip!

ChenaRivergm, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so happy you enjoyed your stay with us and hope to serve you again in the future! We wish you safe travels. Best Regards, Kristen Koch Front Desk Manager

"Convenient location, and looked brand spanking new"

5
24/06/2017

I had a pretty brief stop in here on my way from Anchorage to Central, but everything went great. The lobby smelled of chocolate chip cookies when I walked through the front door, and I helped myself to one while waiting to get checked in. Check-in was quick and the clerk was very friendly. The room was clean and spacious. The bed was comfortable and the room was quiet. Breakfast choices we sufficient and suited my needs. Very nice choice for someone e looking for a hotel in Fairbanks.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so happy to hear you enjoyed your stay with us while here visiting in Fairbanks. We wish you safe travels as well as the chance to serve you again in the future! Best Regards, Kristen Koch Front Desk Manger

"Good service, but room needs update."

3
11/06/2017

Convenient location for train and airport; with shuttle service to both. Room was good size and clean; breakfast was adequate. Only negative is I had a terribly worn out mattress that sagged significantly. Would not sleep on it a second night.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for bringing this to our attention! We value your feedback! Thank you for staying with us as well as writing us a review. We hope to see you again and serve you better. Best Regards, Kristen Koch Front Desk Manager

"Convenient location, nice facilities"

4
10/06/2017

Conveniently located on the west end of town across from Fred Meyer and near the Parks Highway. Espresso stand next door. Breakfast was satisfactory--limited selection and hours. Nice facilities, great staff, but limited trailer parking.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so glad you enjoyed your stay with us! We hope to see you again. Best Regards, Kristen Koch Front Desk Manager

"Home Away From Home"

5
08/06/2017

We recently stayed at this hotel for 9 nights while visiting our son who is stationed near Fairbanks. We were traveling with our younger children and this was truly our home away from home for that time. The beds were very comfortable, the shades kept out the sunlight at night and the rooms were very clean. The breakfast was good, there was always hot coffee and cold water available as well as fresh cookies in the evening. The staff was always very kind and helpful. I highly recommend the Best Western Plus Chena River Lodge!

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so glad you chose to stay with us as well as enjoyed your stay! We hope to serve you again. Best Regards, Kristen Koch Front Desk Manager

"Fairbank, AK Review"

3
07/06/2017

This is a hotel with good location. Check in/out was easy. Poor amenities such as soap dispensers. They are either empty or inoperative. My tools were stolen out of the back of my truck. I did not report this. Truck was parked in front of front entry. Should have known better.

"Good experience overall"

4
31/05/2017

24 hr airport shuttle was a plus for us; there was a 30 minute delay in getting front desk to order airport shuttle to airport. Good breakfast; room and bed were comfortable. Free Internet access also a plus.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, I would like to apologize on behalf of my staff for the airport shuttle. We will try harder to make sure every guest has one when asked for. Thank you for bringing this to my attention. Best Regards, Kristen Koch Front Desk Manager

"Great place to stay."

5
27/05/2017

We had plenty of room to park a car, a truck and a trailer in the well-lit parking lot. Staff was super friendly. We were able to get a room facing the parking lot so that we could check on our vehicles. We all got a good night's sleep and enjoyed breakfast the next morning. I highly recommend this hitel

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us as well as giving us a recommendation. We value your feedback and are so glad that you enjoyed your stay while here in Fairbanks! We hope to see you again. Best Regards, Kristen Koch Front Desk Manager

"Better than expected "

5
26/05/2017

Large shower with hot water. Most of this trip the other hotels water has only been warm and small showers. Nice size room with 2 queen beds. Short distance to downtown and airport. Across the street from Fred Meyer.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so glad you enjoyed your stay with us while in Fairbanks. We run our hotel with the ideology that the guest always comes first. We are so glad we could serve you and hope to see you again if in the Fairbanks area. Best Regards, Kristen Koch Front Desk Manager

"And Puppy too"

5
21/05/2017

We were excited to run up and go see the Ice Sculptures in Fairbanks. We needed a nice place to stay, reasonably priced. Also we needed to bring out pup with is. She's a well mannered Springer Spaniel but still a dog. These folks accommodated us with no problems. I hope nobody wrecks it but bringing some rowdy destructive dog in because it was great and the staff and room was also. Thank you!!

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We are so happy we could accommodate you while you were staying with us! We hope to see you again! Best Regards, Kristen Koch Front Desk Manager

"Convenient"

4
20/05/2017

Very convenient for airport. Minimilastic entrance so not appealing on first entering. Room clean. Wifi good. Breakfast very good considering it was free. Great choice. Staff average - front desk helpful with taxi. Would recommend as so easy and convenient.

BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We would like to apologize for any issues with the rooms appearance. We hope to see you again. Best Regards, Kristen Koch Front Desk Manager

"Nice hotel, bad service."

3
10/05/2017

Clean and comfortable room, but bad service and rude staff when checking in. I booked online through the best western website, when I arrived the staff were rude and claimed that there were no available rooms. Eventually they assigned me a room but it had not been cleaned, the bed was not made and there were dirty towels on the floor. I went back and informed the woman working at the front desk and she was very rude, claiming I should have known that the hotel was booked up, even though the website had allowed me to pay and reserve a room. After 15 minutes of standing in the lobby they finally gave me a clean room on another floor. Overall the hotel was nice, but the staff was not. I will probably choose a different hotel next time to avoid the trouble.

BestWestern C, General Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, We do apologize for your experience this is definitely not the service we are known for. The employee that had checked you in has been reprimanded by me personally. We hope to see you in the future so we can do better. Thank you for bringing this issue to my attention. Best Regards, Tiler Moore General Manager

"Nice place with a free breakfast"

4
01/05/2017

I usually stay here when I'm in Fairbanks. It's in a good location, has a free breakfast, and is quiet. My only complaint was that on my most recent trip, I couldn't get the TV remote to work in the weight room (cry me a river, I know).

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us. I will get the problem with the remote fixed immediately thank you so much for bringing this to my attention. We hope to serve you again! Best Regards, Kristen Koch Front Desk Manager

"what I found was a benefit our plus"

4
25/04/2017

Close to airport rooms clean breakfast excellent for all types of people staff friendly Wi-Fi was good close to several restaurants near airport for early morning flights close to some sightseeing areas

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us! We are so glad that you enjoyed your stay while in Fairbanks. It is such a beautiful time of the year here right now definitely great for some sightseeing. Best Regards, Kristen Koch Front Desk Manager

"Good place"

5
18/04/2017

Near the airport, with some shops nearby, this is a great place to stay, specially if you are just staying for the night while preparing to go further inland in Fairbanks (which was my case). Wi-fi has a good signal for the area, good enough to check your emails (not sure about video streaming, though). One of the best beds I've slept in a while. Breakfast is awesome.

BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us as well as writing us a review. We hope you enjoy your time in Alaska it is such a beautiful season here right now. We are so happy that we could accommodate you while you stayed with us! Hope to see you again as well as have an adventure! Best Regards, Kristen Koch Front Desk Manager

"Good and inexpensive"

4
11/04/2017

We came up from Seattle for Spring Break, and stayed here for 4 nights. The hotel is good enough. It's very close to airport, and not far away from downtown Fairbanks. The room is big and clean. Free breakfast, free parking and free Internet are offered. There are Fred Meyer, Walgreens and Safeway nearby, so you can buy stuff easily. The only significant downside is that WiFi doesn't work well.

"Neat and Clean, convenient and comfortable"

4
10/04/2017

Rooms are big, well equipped with gadgets like fridge, TV and even a microwave. Breakfast is basic stuff only but still good that's its provided as the hotel does not a restaurant. Staff is quite professional and friendly, Check in / check out processes are smooth and quick.

"Great place to stay while in Fairbanks"

5
31/03/2017

We were pleased with every aspect of our stay, and would recommend the hotel and their staff for your visit. Convenient location, attractive hotel, modest price with a wide assortment of breakfast choices

BestWestern C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, Thank you so much for staying with us. I am so glad my staff could show you a warm welcome here in the heart of Fairbanks Alaska!! We try our best to have every guest leave with a smile. We hope to see you again and thank you for choosing Best Western Plus Chena River Lodge. Warm Regards, Kristen Koch Front Desk Manager

"Week in Fairbanks"

2
25/03/2017

We checked in late one night and we were "hit" with a very strong urine smell. Informed the front desk clerk of this and he offered to move us to a different room, but no other king sized bed rooms were available. He did bring some deodorizer to our room, and then house keeping did a "deep cleaning" the following morning. This did not get rid of the smell completely, but it did help. We also discovered part of a bottle of wine in the refrigerator. There were no coffee cups in the room for coffee in the AM. Our room was not cleaned two days in a row. We had notified housekeeping on the first day, and also notified the front desk clerk the second day -- but our room was still not cleaned! We met with the GM on the third morning to state our displeasure of this, which did get our room cleaned! Due to a security check, they locked everyone out of their room, but neglected to tell us about it. I spoke with the front desk clerk, a girl we had not seen before, and she reissued our room keys, but put the wrong room number in! Nick, at the front desk, was more than helpful through all of this. Also, Danielle, the person who made the breakfasts during the week days, did a wonderful job. Not real happy with our stay there!

BestWestern C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, We are so sorry for the problems you experience during your stay we have taken this as a learning lesson to help train our staff better on how to handle problems like this. I would like to personally apologize to you on behalf of my staff. Best Regards, Tiler Moore General Manager

"Fairbanks at -30"

5
23/03/2017

This hotel exceeded our expectations. It was freezing cold outside, but warm and cozy inside. My brother, husband and I were on a winter vacation trip to Anchorage and Fairbanks. The room had 2 queen beds, coffee maker, fridge and micro. There was plenty of room for the 3 of us. The breakfast in the morning was great. The best part was the awesome staff at the desk. Everyone was super friendly and helpful. The girl who puts together the breakfast in the morning works extra hard to make sure everything is kept clean and ready. We would definitely stay here again

BestWestern C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, We are so glad you enjoyed your stay with us and would like to thank you for choosing us as well as writing us a review. We hope to see you again. We love hearing how are guests enjoyed their stay. Best Regards, Kristen Koch Manager

"Repeat Customer"

5
25/11/2016

I travel to Fairbanks a lot for work and I won't stay anywhere else. The staff are friendly, the rooms are large and the beds are comfy. I've stayed several dozen times in the last few years and of course every once in a while room service gets missed, but I feel like every stay can't be SUPER PERFECT. The staff know me by name and know what rooms I like, so they take good care of me. Check in and check out is super easy and fast. Plus, it's right by the airport so it's convenient to drop my bags off before I start a full day of meetings. Love this place.

BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, I would like to take this time to personally thank you for your repeated business. As a general manager I rely on guest feedback in order to both improve my hotel as well as exceed guest expectations. We hope to see you again soon! Best Regards, Tiler Moore General Manager

"Good affordable Fairbanks Hotel"

5
21/11/2016

Friendly and Knowledgeable staff with a beautiful hotel right on the China river. Excellent choice whether visiting in summer or winter months. I recommend speaking with hotel staff about activities around town they were very helpful and friendly for all of my visits.

BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, I would like to thank you personally for staying with us as well as writing a review for us. As a general manager I rely on guest feedback in order to improve and exceed guest expectations. We hope to see you again if visiting Fairbanks! Happy Holidays! Best Regards, Tiler Moore General Manager

"Nice Fairbanks Hotel"

4
20/11/2016

We had a pleasant 3 day stay here. Our room was spacious, well equipped and very clean. Hallways and stairways were wide, nicely carpeted and very clean. Front desk service was efficient and polite. Breakfast was way above average for a freebie. The night clerk offered to ring our room if he spotted Northern Lights during the night.

BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, I would like to take this time to personally thank you for choosing to stay with us and offering feedback. As a general manager I heavily rely on the feedback of me guests to ensure that we are doing everything to make your stay pleasant. We hope to see you again. Tiler Moore General Manager

"Bowling"

5
14/11/2016

Had one of the tines here. Their staff is amazing. They did have to mo e us to a different room cause the fire alarm had a low battery was going off. However they moved us to a room right away. They were great. Also their free breakfast is always great. This is a much try if your going to fairbanks and want a nice place to relax.

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, I would like to take this time to personally thank you for staying with us. We trust that your stay with us great. As a general manager I value your feed back in order to continue to give guest a excellent experience while staying with us here at Best Western Plus Chena River Lodge. If at any time you were not satisfied with your service please feel free to let me know. Best Regards, Tiler M., General Manager [email protected]

"The Best Choice"

5
12/11/2016

I was very happy with this Best Western Hotel. The room was very clean, the staff was very friendly. I felt like I was in a different hotel. This is the first time I have seen a very nice BW hotel. Great JOB!!!!

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Dear Valued Guest, I would like to take this time to personally thank you for staying with us. We trust that your stay with us great. As a general manager I value your feed back in order to continue to give our guests an excellent experience while staying with us here at Best Western Plus Chena River Lodge. If at any time you were not satisfied with your service please feel free to let me know. Best Regards, Tiler M., General Manager [email protected]

"Comfy beds"

5
04/11/2016

We arrived at 3 am so extremely tired from long day of travel. The beds were so comfortable and pillows were just right. What a great place to stay after a long day. It's very close to the airport and easy to find.

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 907-687-7992. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tiler Moore General Manager BEST WESTERN Plus Chena River Lodge

"Good place when working in Fairbanks."

5
01/11/2016

Friendly and helpful people. Clean room. Away from other business but close to everything. Felt safe leaving my service truck in parking lot. Nice paths to walk around area. The pool area was always clean and not over loaded with chemicals

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 907-687-7992. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tiler Moore General Manager BEST WESTERN Plus Chena River Lodge

"Great service"

5
29/10/2016

We arrived at 6:00 am after an overnight drive from Coldfoot, we were cold and very very tired, our reservation was for that night but by by 7:00 am we were in our room and ready for bed. Not many hotels would offer such service, particular thanks to David who on only his 2nd day of employment went out of his way to help us. This was our third stay in this hotel and each time the service and friendliness of the staff was faultless. Rooms always clean and well appointed.

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 907-687-7992. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tiler Moore General Manager BEST WESTERN Plus Chena River Lodge

"0 star if that is an option"

1
28/10/2016

Checking in at 11pm, front desk is clueless, sent us to a room already assigned. People in the room were shocked when we opened the door -- they were already sleeping. Went back to get another room. Took about half an hour to finally get checked in. After the trip I saw on my credit card that the stay was double-charged -- it was a prepaid stay, yet our credit card was charged again. After 6 weeks of back and forth, still trying to get my money back. This is the last straw for me, I don't say bad things online, but 0 star for you, Best Western. You deserve it.

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 907-687-7992. Sincerely, Tiler Moore General Manager BEST WESTERN Plus Chena River Lodge

"Disappointed with the Hotel"

2
25/10/2016

While the front desk staff was very nice, the problem I reported with the lack of heat in my room was not addressed during my stay. It my room it sounded like the hotel has steel construction as I could hear people up and down the hallway on the floor above. Also when one of the rooms above used their shower, I was treated to the sounds of water in drain pipes. With other options in the Fairbanks area, I'm not sure I'd stay here again.

Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 907-687-7992. Sincerely, Tiler Moore General Manager BEST WESTERN Plus Chena River Lodge

"Great Staff"

5
14/10/2016

Wonderful place to stay! Great staff - especially Jasmine and Nick - who were very helpful to us as we were trying to see the Northern Lights. The breakfasts were much better than those we've had at other motel chains. Highly recommended.

"Great Place to stay in Fairbanks"

5
12/10/2016

This is a very comfortable place to stay when visiting Fairbanks. It's more on the fringe of the city, but with easy access to various points of interest. The rooms are comfortable and the staff very friendly.

"Great amenities"

5
08/10/2016

Our room was large and comfortable. Breakfast is served 6-9 AM and includes a make-your-waffle area, boiled eggs, cereals, oatmeal, yogurt, fruit and some hot foods such as bacon, scrambled eggs and creamed chipped beef. Free transportation is provided to any point of transportation: railroad, airport, rental car pick up - either in the hotel shuttle or in a cab which the hotel pays by voucher. (We did tip our driver although she did tell us that the cab drivers are paid very well for providing the service.) I'd highly recommend this as a place to stay in Fairbanks. The common areas were comfortable and pleasant; the breakfast is a money-saver, the shuttle/cab accommodations are also a good bargain. The hotel is not far from the airport, although far enough away that airplane noise does not intrude.

"Changed room"

3
07/10/2016

It was all good, until we started to get ready for bed. Wife pulled the covers back and there was several pieces of hair. The front guy was very kind and moved us room.We have stayed here each time we came to Fairbanks. We will be back again, until the next time something like this happens.

"Lovely hotel, spacious rooms and excellent value"

5
03/10/2016

Conveniently located not far from the airport and across the main intersection from a large grocery store and gas station. Rooms are spacious and well-decorated. Efficient, attentive and friendly staff. Good parking on site.

"last minute choice great results"

4
02/10/2016

was booked to stay on the military base however they canceled our reservation. so we were able to get a room here for 2 nights. great relief. had a awesome room, good breakfast the first day. the second day the person that was less at tentative with the breakfast item just let them run out. however rooms were clean and good size.

"Great Choice"

5
26/09/2016

Used Expedia well in advance to get good rate on one-queen room with microwave, fridge, and wifi. In back with view of trees. Enjoyed comfy soft bed, great breakfast with responsive staff, and free shuttle to and from the airport. Reasonable walk to supermarket across highway and eating places down the road made it possible to manage dietary limitations. So glad we chose it for our non-tour days in Fairbanks.

"Very comfortable and convenient"

4
26/09/2016

Stayed two nights whilst touring Alaska. Hotel was relatively easy to find on the edge of town. We drove into Fairbanks each day and parking there was very easy in the Visitor Centre's huge car park. Breakfast was a bit `pre-packaged' with plastic cutlery, but acceptable. Bed was large and comfortable. There was no view of the river, but it was possible to walk up the road to get river access.

"Fantastic"

5
23/09/2016

Do yourself a favor and when in Fairbanks stay at this best western. From the moment we checked in to the day we checked out we were greeted with a warm friendly smile. The staff cleaned our room spotless and fresh towels every day. I know this is expected when you stay at a motel like best western, but it was done top notch. My only regret is I failed to Get the young women's name who checked us in on the 9/15 and checked us out on the 22nd. She had clocked out and was getting ready to go home but still took the time to check us in. That's a great employee.

"Fantastic "

5
20/09/2016

If you are coming to fairbanks you must stay here. We were always greeted from the front desk staff weather we were coming or going. Very clean room and restocked with clean towels everyday. The breakfast were very good and the coffee hot and delicious. Close to airport.

"Very comfortable rooms, but get to breakfast early"

4
18/09/2016

This is a convenient, easy to find location just a few minutes drive from downtown, the University of Alaska Fairbanks and numerous shops and cafes. Very nice entrance and professional front desk staff greet travelers. The rooms are very comfortable, nicely decorated, well lit and the height of the table is good for sitting to work on a laptop. Beds are very comfortable. Double insulation in windows was noted as a plus, should we stay here in mid-winter. That was impressive. The internet connection was sporadic, but worked well enough for the limited time needed. Highly recommend that guests who want a good breakfast, served rom 6 a.m. to 10 a.m., get there early. The assortment of food, fruit juices and coffee was plentiful, but the hot dishes---the roasted potatoes and oatmeal in particular, were not appealing. The roasted potatoes, lying in separate container between bacon and scrambled eggs, were barely warm and clumped together, and what was left of the oatmeal was scary. Certainly can appreciate the hotel not wanting to throw out good food not eaten after 10 a.m. but fresh potatoes and oatmeal would have been nice. Dining area itself is very nice, right off of the lobby. Being long time Alaskans, we know value when we see it, and this hotel is a good deal overall.

"SECOND VISIT AFTER A TWO YEAR BREAK"

4
15/09/2016

Fairly new typical Best Western, Standard room comfortable and clean. Not much has changed since our first visit. Breakfast choices limited but adequate. For the money it is a pretty good choice. It does not have the character of say Pike's Landing but for the money it is a good deal. If you are there during aurora time ask the front desk to put you on the watch list, they will call your if it is a good night. Free pickup from airport and to train station.

"Good location to airport"

3
13/09/2016

Our initial check-in experience was most unpleasant. The young lady at the front desk said she couldn't honor the price of the reservation I made back in March because this hotel "isn't really part of Best Western. Mormons own this one and Indians own the other one." The next day we got it all squared away with the delightful manager on duty. We had no soap in the shower for the two nights we were there. I called down to get bar soap. The maid also didn't clean the bathroom the first day; she just put up new towels (dirty toilet, mirror, sink). On the plus side, the breakfast and the breakfast room lady was delightful and the breakfast itself had a lot of variety. This is definitely not our best BW experience.

"Value Hotel"

4
09/09/2016

The hotel offers great value. It is located near the main attractions. It is also stone throw from the airport and train stations. I found the staff to be very friendly and accommodating. The breakfast is pretty basic but is ok considering I got this part of the room deal.

"I'd return again"

5
08/09/2016

The check in process was easy. The room was very clean. It smelled a bit like a bleach cleaner had been used but it wasn't bothersome. Breakfast was included, but we didn't eat on property. The staff was friendly. Bed was very comfortable. Shower pressure was a bit lacking.

"Would definitely recommend"

5
06/09/2016

Just an all around good experience. Booking was easy.Airport pickup by a super friendly cabbie was also comped.Check in was effortless, and everyone we encountered was helpful and professional.The dinner recommendation was perfect. The room was nice and clean too. They also paid for our cab ride to the rail depot the next day! What a way to begin our Alaska vacation! Solid good choice- Best Western Plus Chena River Lodge!!!

"started bad"

3
31/08/2016

When we arrived we were first given a room that was already occupied then given a room that had not been cleaned. On the third try we were given a room that was clean and unoccupied. The person checking us in was very apologetic and gave us a huge discount on our 5 night stay so it made the hassle worth it. Otherwise our stay was good. Room was large and comfortable. Continental breakfast offered a good choice. Shuttle or taxi was available free of charge to airport, train depot, and nearby attractions.

"Alaska trip"

4
31/08/2016

not fancy but very clean, service great and breakfast was great!! It is out of the way of shopping or dining unless you hire a taxi, which we got lucky with the girl who picked us up at the airport, she took us to North Pole to visit Santa's house.

"Good Motel"

4
28/08/2016

My wife and I recently stayed at this motel for 2 nights. It offers basic motel rooms which are clean and well-kept. This site is convenient to the airport. There is a imited amount of shopping within walking distance. The rooms are not fancy and this is not a resort. If you are seeking basic, standard accommodations at a motel with a pleasant, helpful staff then you will enjoy this motel.

"Fantastic"

5
26/08/2016

My husband and I stayed here with our 3 children. It was quiet, clean, and the staff was extremely friendly. The rooms was standard size. The breakfast selections we fantastic. It was just across the street from a Fred Meyer which is a one stop shop for everything, and a Walgreens. We would definitely stay here again.

"Business travel"

4
22/08/2016

I travel through Fairbanks for business a couple times per year. Almost always stay at the BW Chena River Lodge. Hotel is always clean and the staff is nice. Breakfast is ok (and free). The Internet works well.

"Pleasant stop to the Artic."

4
21/08/2016

Very pleasant hotel. Clean and quiet. Staff are very helpful. Beds are just so comfortable. Restaurants within easy walk. Taxi cost $11 from airport because couldn't order shuttle at hotel but reception quickly reimbursed. Could have spent longer here. Supermarkets across the road.

"Best Western Chena River"

4
19/08/2016

Breakfast included hot oatmeal, scrambled eggs, home fries, and bacon, along with juice and pastry. Excellent rates. Front desk very helpful, especially Jazmine. Breakfast lady heated milk for a guest, a special touch. Planes overhead, but not many and not a bother. We will stay here again. Family in the area.

"Could be a nice hotel"

3
17/08/2016

Put in a room with a poor air conditioner but then moved. Mattress was terrible. Black mold in the shower. Hair dryer plugged with hair and lint. Coffee maker not cleaned properly. If these things had not happened this could have been a very good hotel stay.

"Good Choice"

5
13/08/2016

Best Western Plus Chena River was a good choice for our pre-tour days in Fairbanks. Like any good lodging in Alaska's peak season, the rate is high, but the accommodations were clean, attractive and comfortable. The overall appearance is very nice – what we have come to expect of Best Western Plus hotels. The two-story lobby is clean and attractive with a breakfast area to one side. The front desk staff were all friendly and accommodating. A guest-use computer and printer are available in a small room just off the lobby. Our king room provided a very comfortable bed for two nights as well as enough space for our luggage. Two night tables, a small eating table with two chairs, a flat-panel TV, a cabinet with microwave and small refrigerator, and a full-length mirror provided the amenities that we needed. We appreciated the split bath in our king room – easy for two people to prepare for the day. Friendly staff kept the breakfast area well-stocked each morning with a variety of hot items, cold and hot cereal, breads and pastries, waffle batter for the waffle irons, yogurt, milk, coffee, and juice. We appreciated the complimentary breakfast each morning for a good start to the day. Best Western Plus Chena River has complimentary airport transportation. The hotel actually uses a combination of hotel shuttle and two local taxi companies. The only negative to our stay was the location of our room -- #215. A mezzanine sitting area just outside our door was open to the lobby below; it was a popular area for guests to meet and talk in the evening. Fortunately, they cleared out around 10:30 (but that was 1:30 AM for us after flying in from the central time zone). On our second evening, we were twice awakened by loud talking that appeared to be coming from the lobby. Light sleepers should avoid this room. Overall, we liked our stay at the Best Western Plus Chena River. It's close to the airport but is not a far drive from downtown. Fairbanks is not a big city; it is easily navigated in a rental car using a local map.

"Great Lodging"

5
11/08/2016

We stayed here three nights, while I'm not happy about the price, I also understand that I stayed at the height of tourist season. We checked in at 0200 and the night clerk was great and efficient. The breakfast lady was fabulous and enjoyed chatting and helping the guests. Rooms were clean, beds were awesome, and location is great.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Thank you so much for your review. I am happy you had an enjoyable and comfortable stay. Our breakfast manager Jackie is a valued employee, she will be excited that you enjoyed her food and company. We hope you will continue to stay with us in your future travels. Shelly Grondahl

"weekend stay on the front end of our trip to Denali and Bristol Bay"

5
11/08/2016

stayed for a Saturday and Sunday night. breakfasts were good (standard best western fare). convenient to the airport. I had hoped to fish the Chena river for grayling - but the river was blown out with water to the top edge....we had a rental car and drove around town a fair bit - creamers dairy for the birds, cookie jar restaurant (DDD) [******]...Pike's Landing and Brewster's for Dinner. the hotel doesn't have an airport shuttle....they have an agreement with Eagle Taxi (I think that is the taxi service name).....a bit odd - but it works..... the room was fine...we didn't stay in the room much the hotel seems to be right on the approach landing for the airport - but we didn't hear any planes and we slept on the top floor.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Good afternoon, Thank you so much for taking time to review our hotel. It is very encouraging to learn you had an enjoyable stay with us, and had fun exploring our town. I am sorry you didn't have the opportunity to go fishing. It is definitely a Fairbanks favorite activity. We hope you will return to Fairbanks to try again, and hopefully stay with us as well. Shelly Grondahl

"Poor experience"

2
08/08/2016

This used to be our favorite place to stay. It has really gone downhill! The room was hot and smelly and the night front desk person was missing in action. I'll be checking out other hotels in the future.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Good morning Judy, Thank you for taking time to provide feedback. I am disappointed you did not have an enjoyable stay with us. We are currently improving our air conditioning systems, and implementing new housekeeping measures to ensure comfort in our rooms. We hope you will return and experience the same quality as your past stays. Thank you again for your time. Shelly Grondahl General Manager

"Mix of great and not-so-great"

4
07/08/2016

The facility/lobby look very nice. They have a very nice "free" hot breakfast. Three of our five rooms for our party smelled vaguely of locker room. Our bed was not optimum.... a bit lumpy and dipped where we lay. The room darkening shades were very effective.... useful in the Land of the MIdnight Sun! Our room temp. was nice.... we could open the window, too. The location is good... easy to get to most attractions.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Good afternoon. I would like to offer my apologies for the room odor. We are implementing new housekeeping protocols to ensure such odors are removed from our rooms. I am please you enjoyed our breakfast and other facilities. I hope you will stay with us in your future adventures. Please don't hesitate to contact me if you have any more concerns or questions direction at 907-328-3500 ext: 400 Have a lovely day, Tiler/Shelly General Manager

"I want this bed in my house"

5
05/08/2016

My wife and I have never slept so well. They have the most comfortable bed we've ever slept in, even better than our own. Price for the room is a little high, but what isn't in Alaska. We've stayed here 3 times and have always received excellent service from a very friendly staff. They were very gracious to my wife and her sister while they were here helping their dying mother back in Feb. l want to say thank you for all your help for my wife who doesn't usually travel without me and a hates it, she said you made her feel right at home. Her mother is resting peacefully now.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
You are most welcome. I am so pleased you had a comfortable stay. We hope to be seeing you again in your future travels. Tiler/Shelly Managers

"Checked out early-overpiced!"

2
04/08/2016

Checked in late, room was 79 degrees. Left the AC on all night, and got the room down to 77' by morning. For what they are charging (way over priced) AC should have been spitting out ice cubes. No pool on this property (bummer) and breakfast was very simple. I checked out two days early. Not enough value to keep me there. I got the feeling they are squeezing every nickel they can out of the place. Soaps, lotions and shampoos come from bottles mounted on the wall like a gas station restroom.Towel bar fell to floor after removing a towel.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
I am deeply sorry you did not have an enjoyable stay with us. We have been working to lower our rates and our staff is also working diligently to improve the our facilities. I greatly appreciate the feedback with regards to room supplies. It is someone thing we will take into consideration. Thank you for your time, I hope you have an enjoyable rest of your summer. Please don't hesitate to contact us if you have any further concerns or questions. 907-328-3500 ext. 400 Tiler/Shelly Managers

"Front Desk Staff Clueless"

2
01/08/2016

Front Desk staff are all teenagers that are clueless and uncaring. No hotel vehicles that provide transfers to and from the airport. The use taxis. No bellman's closet to secure luggage before or after check out. The front desk staff do not know anything about the Fairbanks bus services or the closest bus stop. The Front Desk Staff have an I don't care attitude.

"Average at best"

3
31/07/2016

The only sink in the room wasn't in the bathroom. Very inconvenient since there were four of us. Noisy room. Our room was on first floor closest to lobby and very close to ice maker. Free breakfast was very good. Pool was nice, but had several obnoxious loud kids at 930pm, which rendered unusable. No spa. Hot chocolate available 24 hrs. Beds and showers okay. Room clean

Melissa C, Front Office Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Hello, I believe your review was meant for the Best Western Pioneer Park Inn as we do not have a pool.

"Great location & friendly staff"

5
27/07/2016

Very clean & friendly location. Great hot breakfast to start the day. Located right across street from local bus service - free to those over 60! Provided easy access to all locations. Staff were very, very helpful in assisting with any questions. Really got our Alaskan vacation off to a great start!

Melissa C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Good morning John G. I am so pleased you had an enjoyable stay with us at Best Western. If you ever decide to have a second Alaskan adventure, we would love to have you back with us. We hope you enjoy the rest of your summer.

"A great place to stay"

5
27/07/2016

A wonderful place to stay. Clean and it had very good service and high quality facilities. The breakfasts were outstanding and the young man who did the breakfast did a terrific job. We stayed in 10 hotels on our trip and this was our favorite.

Melissa C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
I am very happy to hear you enjoyed your stay with us. The young man is named Peyton, he is one of our best people. Please come back anytime.

"Disappointed for the first time"

3
21/07/2016

I stay here every year while visiting family, and usually am quite satisfied. This year was disappointing. Our room smelled like wet dog and the carpet had a gooey substance on it, such that I could not go barefoot. I complained the first morning and the front desk said that they would alert housekeeping; however, the residue remained. The second day we didn't get housekeeping service at all. The third day our room was cleaned, but the carpet was still sticky and smelly. Additionally, the shower grout needed a good scrubbing the entire time. I hope this was just an off week because the hotel is very conveniently located to services. The staff is also very friendly and helpful. I'll try again next year, believing in second chances.

Melissa C, Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
Good morning, I am terribly sorry to hear your stay with us was not comfortable. You are absolutely correct that you should not have experienced these issues or been treated in this manner. Housekeeping management has been made aware of your experiences. I am so pleased that you choose to stay with us each year, and will take steps to ensure your future stays are everything that you hope for and expect from Best Western. We hope to see you again soon.

"A nice hotel"

5
17/07/2016

My wife and I recently stayed here overnight during our recent Alaskan adventure. We had not been to Fairbanks previously so had no idea of the city layout. This hotel is on what you would say is the outskirts of the city but there again Fairbanks is not a big city and nothing is very far away. It's on a main road but set far enough back that traffic noise did not appear to be a problem. The property is either relatively new or has been very well maintained. We've stayed in many Best Western properties and have always found them very nice. This was no exception, we had a lovely room overlooking the front of the hotel. The bed was extremely comfortable and nice big towels in the bathroom. Breakfast was included in the tariff and consisted of the usual fare of cereals, breads, fruit, juices, and several hot selections. Staff were extremely welcoming and were happy to answer our inquiries on sight seeing in the immediate area. Plenty of free parking out front. High recommended - we would certainly stay here again should we ever return to Fairbanks.

Melissa C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
We are so very pleased you enjoyed your stay with us. We hope your Alaskan adventure was everything you hoped it would be and more. Come back and visit anytime. Best Western Chena Staff

"Just what we needed"

4
12/07/2016

Arrived at 2 a.m. local time. Room was clean and waiting. We had asked for 2 beds and got them. Had a room overlooking the parking lot but had no problems with noise. Didn't use their taxi/shuttle service. I didn't see the breakfast but my husband brought me coffee, yogurt and a sweet roll from there. Fairbanks in the summer is expensive overall but at least, for the money, we had a nice room to get a few hours sleep. Overall was very pleased with the accommodations.

Melissa C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review
It is wonderful to hear that your stay with us was comfortable. We hope you are able to stay with us again in the future. Thank you kindly from all of us here at Best Western Chena.

"Centrally located and clean"

5
07/07/2016

We stayed here 3 days in late June. The hotel is clean, staff is helpful and the breakfast has enough choices to start your day. From the hotel, it's a 2 hour drive to Denali with a rental car. It's easier if you skip breakfast at the hotel and instead stop at one of the restaurants on the way to Denali. It's a nice break after driving an hour or so. There is a shuttle bus service to Denali if you don't have a car. Our other trip was to Chena Hot Springs Resort. This is a must for any adult. The resort has a warm swimming pool for kids too. Again, there is a shuttle bus service to Chena Hot Springs from the hotel. We loved Fairbanks and you need a few days to see it all.

"Wait to book if you can.."

4
07/07/2016

Nice hotel, great location good people and clean rooms. No problems with hotel at all. Due to high price when you book in advance, if you can wait and watch until on line price drops, you will save lots of money.

"Spacious, quiet rooms."

4
07/07/2016

Hotel utilised taxi services as shuttle buses for airport and train station pick-ups and drop offs. The only problem was our taxi was taken by someone else and we had to wait longer. The hotel staff were very apologetic and friendly, ensuring our stay was welcoming. The rooms were spacious, clean, comfortable with normal amenities and wi-fi. Our room was situated on the third floor at the back of the hotel - busy road out the front, making it very quiet. Breakfast included - good variety to choose from. Not centrally located but bus routes nearby.

"Best hotel in fairbanks "

5
30/06/2016

Very nice place if in fairbanks it's definitely a must stay hotel. Very clean and a great breakfast. Nice location close to downtown. Also they give you excellent information pertaining to wildlife locations . You cannot go wrong staying here very clean and conformable to stay at .

"Great hotel nice breakfast "

5
28/06/2016

Bacon. Eggs. Potatoes waffles every day, The staff was efficient and friendly we came up for a wedding and. The people at the hotel were very helpful. Full size ironing board. Big shower good. T v and. Ice. Box. We. Will stay there again.

"Should have minded the reviews..."

2
26/06/2016

Figured with the high ratings, location and shuttle service that this hotel would be perfect. Well, the room smelled atrocious and the shuttle service was a taxi. When we asked the young gentleman who was on duty at the front desk about the smell in the room, he came to the room (to smell it for himself) and said that it was normal... that it was due to the chemicals that they use when cleaning the rooms. When I commented that those must be some strong chemicals, his reply was that they have some disgusting guests or guests that do disgusting things... something along those lines. Immediately made me feel like I was in a "no tell motel" and we debated just checking out at that point, but since we were only there for a few hours (early morning flight), we stuck it out. As for the shuttle, since it is a taxi we had to wait at the train station to be picked up and other train riders grabbed the taxis, since they are taxis, not a hotel-specific shuttle. The hotel should have given them our names to ensure that we got our ride. And, while we saw some newer/clean looking yellow cabs, the two cabs we ended up with were private vehicles with taxi decals and the vehicles were filthy. Torn seats, stains, garbage, cigarette smoke. Absolutely disgusting. The hotel should really re-think their transportation partner. Will never stay at this hotel again and would never recommend it. Two stars since the room was updated and clean (must have been those super strong chemicals!).

"Great location and friendly staff"

5
23/06/2016

We had three rooms at this hotel on June 5th. The hotel uses a private taxi service for their airport shuttle so it took a while to get two taxi vans to haul the six of us and all our luggage to the hotel. The hotel is very nice-spacious lobby and clean, comfortable rooms. Front desk staff and breakfast staff were extremely helpful. The breakfast was very good and included a full hot breakfast. We were in walking distance to places to eat.

"Great place to stay in Fairbanks"

5
22/06/2016

The room was great. Clean and comfortable. Staff was very friendly and helpful. Gave great advice and directions for food and local sites. Activities onsite and restaurants in walking distance. Would recommend.

"Our stay at Best Western Plus Chena River Lodge"

5
21/06/2016

We arrived about 1:30 AM from the airport. The person at the desk greeted us and checked us in ASAP. The hotel is very clean as was our room. The breakfast was fine and the person in charge of breakfast did a great job. We chose this hotel because it was close to airport and train station. A short walk down the road there is a store called Fred Myers , like Wal Mart and Home Depot combined. So if you forgot something or need something that's place to go.

"Average hotel"

3
20/06/2016

Location was good, breakfast was great along with the employee who handles the breakfast. He was very pleasant, kept the area clean and well stocked. I made the reservations several months before our visit for two rooms close together. Got one on first floor that someone had obviously been smoking in and the other on the second floor. I don't call that close together and they said they couldn't move either one of us. Room was hot when we entered and after turning thermostat below 70, never cooled down below 75. Furnishings were sparse. Usually any room with a king sized bed in it always has at least an easy chair or love seat. Not this room. It had the bed, table with two straight chairs, chest with tv on it and way across the room a console containing a microwave and refrigerator.

"3 quiet days in Fiarbanks"

5
19/06/2016

We moved here after our cruise. The hotel is very clean and quiet. The employee that runs the breakfast is wonderful. Keeps it well stocked. The front desk was helpful. It is easy to get around from this location. Not far from the University of Alaska.

"Very nice hotel "

5
18/06/2016

The rooms were clean and quiet. The breakfast buffet was good and plentiful. Parking was available in front. The location was convenient to the roadways, grocery and airport. We stayed for 2 nights to see local sights and travel the dalton highway.

"Good But Not Great"

3
10/06/2016

The location is perfect. Close to a grocery store, gas station and fast food restaurants. Only 10-minutes from the airport. Person at front desk when I arrived was friendly and quite pleasant. Other clerks were not quite as friendly but were helpful. Not a big deal. First thing I noticed was the "locker room" smell in the room. I am assuming that it was the air conditioner but not sure. I was OK with that since it is an older hotel. I did not report it to staff but probably should have. My only other complaint was that I did not get room cleaning service if I left anytime past 9:00 am. A couple of times I left after 10:00 but there were no notes or memos telling me that that was their policy that if I left by a certain time, they would not clean. I did not report it to staff either. I am sure that if I had reported it, they would have cleaned it with no question. They just need to leave a note in my opinion. Overall though, it is a pretty good motel for Fairbanks and I would definitely stay there again. Rooms are remodeled and clean upon arrival, beds are not too bad and there is an air conditioner, which is a rare treat while staying in Alaska! The only reason I give it an "average" is because of the smell and room cleaning issue. Otherwise, it would be an "above average" motel.

"#ZmudaLovesThisPlace"

5
08/06/2016

Overall, an exceptional location in Fairbanks - both near the airport and an easy commute to Ft. Wainwright. Exceptional Front Desk Staff - awesome breakfast nook and STAFF as well. Coffee ever present and HOT - Loved that and very needed. Good location near to location for Alaska Salmon Bake (get there! and they offered military discount on the ALL YOU CAN EAT DINNER!). All in all - great time for my first trip to the Alaska Tundra.

"Overnight Stay at Fairbanks"

4
08/06/2016

Room was clean and the area quiet. Friendly Staff in the breakfast area. Although the first room given to me was a handicap room which I turned down due to the location next to the exit. A room in the second floor was given to me instead, but charged me $60. dollar more than quoted when inquired, didn't noticed until it was too late.

"Uncalled for poor customer service"

1
01/06/2016

Do Not book with this hotel. We were left waiting at the airport for 45 minutes for a shuttle service and was told Eagle cab or Yellow taxi service was the only ones we could use. They said they would be there for us very quickly. Neither showed up after many many calls and there was over 9 of us waiting total. 3 other women had been told the same thing! There was other taxi cabs at the airport waiting in line but we were not allowed to get in because the hotel would not honor the free shuttle if we had used another service. After the long wait with my elderly grandparents and children crying we were picked up and taken to the hotel that was only literally 3 minutes away! Totally undependable, uncalled for and highly disappointed. We talked with other people who heard us complaining at the front desk and they also received the same experience of being stranded at the airport with no shuttle to pick them up. The taxi service associated with this hotel is highly unreliable!! Extremely rude dispatcher.

"It was good enough"

3
17/05/2016

Stayed here for several days visiting family in the area. It's easy to get to, & find, from the airport - overall, a good location. I had a room, not facing the street, which was quiet and actually fairly clean. The beds are horrible - I changed rooms after getting in to bed, exhausted, to discover a "sink hole" in the mattress in the first room - the second room's mattress was a slight improvement, but... I would probably look around for another option before staying here again.

"Clean rooms...but"

2
13/05/2016

We've come to this Best Western for years on our trips to Fairbanks, but it's increasingly gotten worse. The rooms are always clean and the staff is friendly. This last time over half of our pillows were lumpy and the rest of them were uncomfortable. The food was absolutely horrible. The vat of instant oatmeal was cold and lumpy. The eggs, potatoes and bacon were freezing and overcooked, so warming them up in the microwave did nothing to improve them. They only had two cereals. Unfortunately, this hotel will will be one of our last choices in the future.

"Completely satisfied"

5
12/04/2016

very clean. staff is just wonderful and obviously take pride in their work. For example housekeeping keep not only the parking lot and lawn tidy but also keep the area close to the bus stop which is on city property in front of the this property The breakfast person, tho very busy, found time to prepare a delicious chocolate for my wife. Located just about two miles from the airport and less than half a mile from Fred Meyer West shopping area where many other bus lines can be found which will take you to most want to go see.

"Good location, great room"

5
11/04/2016

This is near the airport and within walking distance to some casual restaurants. It's also across the street from Fred Meyers, where all the bus routes stop. It was a great place to start from when exploring the town by bus. We used cabs too - Arctic Taxi was great at suggesting places to go - Bill Wilson was their wonderful driver. Check-in was smooth, the room was big, comfy and clean. The only minor flaw - the shampoo dispenser in the shower was empty. But they offered nice wipes for removing makeup. The breakfast was typical, but it was plentiful and fresh and the staff was very cheerful.

"Chasing the Aurora"

5
08/04/2016

Came upon this little gem for a last ditch effort to find the Aurora. SO glad we stayed here. Centrally located to everything we wanted. The front desk clerk, Kasper was so very friendly and knowledgeable. He helped us every day. Thank you Best Western!!

"Housekeeping service only available upon specific request"

3
03/04/2016

Pros: Good location, across from Fred Meyer, OK breakfast. Cons: Rooms are dust. Can see a layer of dust on the nightstand. Alarm clock not even on correct time. There is no daily housekeeping unless you hang a tag at the door to request what exactly you want done. If you forget to hang the tag, good luck to you. Your room will not be touched. You'll come back to the same room with the same full trash cans, dirty towels, etc... No one mentioned this to us during check-in. So, our room was untouched. Is this a new thing for hotels to save costs? Maybe they should give us cleaning agents so I can clean my own room and bring my own trash out to the main trash dump everyday.

"Work trip to Fairbanks"

4
02/04/2016

The Best Western is a nice hotel, with generally good service, clean rooms, and friendly staff. Overall, it is pretty quite and a good deal pricewise, especially for the area. This time, they didn't do as well as usual at check-in. I actually waited almost 15 minutes, left to go to a meeting, and came back to check in 3 hours later. The new kid at the desk doesn't know how to juggle the live person in front of him and phone calls, leaving the live person standing there to listen to him have extended phone discussions.

"Good hotel"

4
27/03/2016

The hotel is centrally located to reach the Airport and the University of Alaska Fairbanks Campus. Downtown is a few more miles to go. The hotel is very nice, the staff at the frontdesk was very helpful and friendly. The room was nice and clean, everything looked as shown on the hotel's homepage. For all those interested to visit Ice Alaska (Feb/March), the location of this hotel is also very good. Breakfast is a typical Best Western continental breakfast. I did not miss anything, found it very good.

"6 nights at the Chena River Lodge"

3
21/03/2016

Overall not a terrible stay just very poor cleaning services. After receiving no service the first night and complaining about it we where all most better off with no service. My son had a hot chocolate cup he left on the night stand the first day the sticky rings remained till I could not take it anymore and wiped them with a rag myself. Several days we came back to the room being serviced by the bed unmade. Just very poor service. Convenient location, decent breakfast are the upside.

"Reservation Problems"

4
19/03/2016

The "front desk manager" refused to assist me in a double reservation that was unknown to me (I had only received info on 1 reservation including the account/reservation number). She refused to look at this reservation which I had written proof of and insisted on charging me at a rate of $25 higher than the reservation I had made. She said it was because she had 2 reservations from booking.com and she had to take the one charging the higher rate ($131/night) rather than the one I had proof of ($95/night) so the hotel could collect its maximum fees/payment from booking.com. She refused to contact booking.com even when I approached her a second time with the paperwork for the reservation I had at the $95/night and basically told me it was my problem and that I would have to "work it out with booking.com" myself. As a senior citizen on a fixed income, having to pay an additional $25/night+tax was a real hardship for me.

"Friendly, Helpful, Clean but Very Noisy"

4
17/03/2016

Nicely decorated, clean, with helpful staff. It was not quiet with neighbors fighting through the night and guests above us stomping around until early morning; but then, who can choose their neighbors. If we were to stay again, I would ask for a 2nd floor room. Breakfast was free as was the airport shuttle service. Both were very good in terms of service.

"Very nice rooms"

4
14/03/2016

Rooms were clean and comfortable. Double windows stopped most roadway noise, only occasional airplane noise from nearby airport. Friendly staff and complementary airport transportation were great. Wifi was very slow however.

"Nice place"

4
11/03/2016

The location is great. The room is beautiful and the staff are very nice. My only concern is that the rooms are "scented" in some way that I am forced to open the window to air out my room every visit. This past time, I happened to check in while they were mopping the lobby with a lemon pledge-like cleaner and it was pretty powerful. Those who are sensitive to perfumes and scented cleaners should be careful. Otherwise, the place is lovely.

"Clean, Friendly and Fairly Quiet"

4
08/03/2016

This facility is fairly new to town and is still in clean and tidy shape. The lobby, and room we stayed in was clean, the mattress however was too soft for our preference. Despite being a Sealy Posturepedic mattress it was like sleeping on a marshmallow, perhaps not all the rooms are this style of mattress. If you need a firmer mattress I would suggest requesting a room with one. There was a good selection of breakfast foods and the eating area was clean. This hotel is fairly close to a main highway, Airport Road, but do not let this discourage you from staying here, we stayed in a room that faced Airport Road and our sleep was NOT disrupted by any highway noise. In the early evening there might be some aircraft noise from the landing planes but there are very few late night flights, and they only land over this area at night when the weather conditions deem it necessary. We stayed three nights for a good price in Fairbanks.

"Comfortable and great location"

5
04/03/2016

We stayed 2 nights and we very pleased with the great hot breakfast. Fred Mayer and taco bell across the street. Close to the international Ice Carving festival. Very clean and new furniture. A great place to get around to see the pipeline and chena hot springs. Plenty of parking and great hospitality and local information.

"Where do these reviews come from ?!"

2
03/03/2016

I walked into a clean room at first but hair was found behind the toilet, towels had small marks that looked stained but clean. When I went to tell someone, THE STAFF WAS NO WHERE TO BE FOUND! Housekeepers had regular clothes on. The only person that was any good was Tyler but even she gave me the cold shoulder. I Picked this place based on reviews and price, this was the first time I was SHOCKED at the difference. This place was a mess, management needs to do something. I feel horrible given that the rooms were pretty and breakfast was good, however everything from cleanliness to customer service was awful.

"Very first Best Western Experience."

5
02/03/2016

I loved it. I would recommend this Hotel to everyone no matter what your purpose of stay is, the Chena River Lodge Best Western in Fairbanks is Vary comfortable. At breakfast a lot of the other guests were smiling and talking, that was something new to me. It kind of had a homely Feeling to it, like instead of just two roommates you have two hundred.

"Great place in Fairbanks"

4
02/03/2016

I have stayed here twice - first in 2011, and most recently last week. Both times, I really enjoyed this hotel. It's super convenient and close to the airport. It's always been clean and comfortable, and the breakfast in the morning was really good :)

"staffs friendly"

5
27/02/2016

My friend and I stayed in there 3 nights. We arrived there around 3 am morning because of flight, when we checked-In room, it was smelled very bad with smoking, I told staff about that and staff was very friendly, soon she checked another rooms for us. Then we moved to another room.

"Clean tidy but no customer service "

2
21/02/2016

I'd booked BW based on the photos and the price. I'd emailed them about 4-5 times and received a response, once. As it got closer to the date I asked about their 'shuttle' and advised them of my early arrival, 1am. No response again, I think I tried 3 times. Their shuttle isn't a shuttle it's a taxi, which I wasn't aware of as no body got back to me. I had to email due to time differences. I rang from the airport and they told me to get a taxi from one of the 2 companies they use (forgotten names) The taxi's that they use are ... Disgusting. Ripped seats/missing foam, rubbish through out to the point of nearly refusing to get in..there were some nice ones but not that the BW use as their shuttle. We eventually grabbed one from the rank as we weren't sure what the go was. The customer service was lack of, rarely at front desk and if they are the are on their mobiles. Booking taxi's through them, you never got what you asked for, bigger etc.. If you're looking for a place to go that's clean, and is comfy but don't care about customer service or want anything from them, then this will suit your needs. The breakfast was good but no other food onsite. There's a pharmacy across the road a small drive through / walk up coffee shop next door and a large shop across the road similar to Walmart. Onsite laundry and small gym.. Close to airport, 10 mins. Rooms I'd give a 4 stars, customer service 1.5...

"Good Location Good Staff"

5
21/02/2016

A very convenient hotel close to airport and car rental office. Free pick up from Airport, staff are friendly and always ready to help. Comfortable room. Not pets are allowed in hotel, if you have pets to bring, charges will be much more expensive than you room rate.

"A Very Comfortable Clean Fairbanks Hotel"

4
21/02/2016

This is one of the newest hotels in Fairbanks and a great choice for the traveler. The hotel common areas and rooms are attractive and it is right across the street from a Fred Meyer's store with a bus stop that will take you anywhere you need to go in Fairbanks and beyond. There are also several restaurants within walking distance and a great coffee kiosk right next door. The service is friendly and they give you a free hot breakfast, yogurt, bagels, sweet rolls and fruit. I would definitely stay here again on my next visit.

"A good base for your visit to Fairbanks"

4
16/02/2016

Conveniently located close to the airport, the university, and the various highways you'll use to head out of town. Friendly and helpful staff. A good breakfast, including eggs and bacon or sausage. The breakfast area sometimes can get a little crowded when you all arrive at the same time. Fairbank's best market, Fred Myers, and a drug store a short walk away. A small refrigerator and a microwave and coffee maker in the room. We heard the planes at the airport but well muffled. Sometimes heard other residents but hey, it's a hotel. Rooms nicely furnished and kept very clean. In winter when the hotel is full plug ins for your vehicle may be in short supply.

"Local Resistant Stay"

4
15/02/2016

Nice hotel for a town trip, we have stayed here 4 nights in the last few months- nice breakfast, clean and quiet rooms. , always dependable, close to shopping, we'll be back for this great value in Fairbanks for our over night trips to town

"nice staff, services and good location"

5
10/02/2016

room size is good. ac/heater is strong. great service, nice and kind staff. walking distance pharmacy and supermarkets. close to the airport but not far away from the city sites. free shuttle from/to the airport. bus station just 5 mins walk and very convenient! recommend!!

"Reasonable price, clean and comfort stay"

5
08/02/2016

I would highly recommend this hotel for couple travelers. With so many benefits, this hotel will comfort you for nice traveling: Location: Close to downtown, university, hyper markets, ski resort, aurora view point Price: absolutely Affordable!!! Cleaness: Neat and simple! Service: The front desk advises useful information from a local point if view Food: Okay

"Comfortable base for business travel"

4
01/02/2016

My room was comfortable and warm. Very spacious and the bed was great. The internet is a bit slow and I wasn't a huge fan of the shower (not a tub combo and the shower head left a little to be desired). But the coffee was great, the water was hot, the room was clean, staff were friendly, and the breakfast was really good (cheese omelets, potatoes, bacon, waffles, yogurt, fruit, etc).

"Family visit to Alaska"

5
31/01/2016

We stayed at the Chena River Lodge for over a week, and everyday was a good experience! The lodge smells very clean, and is very welcoming from the moment you walk in! The staff is friendly and very personable!!! They were always greeting you with a smile and quick to get us whatever we would need or want. The continental breakfast was good! They had a good variety of different breakfast items every day, and the woman who managed the breakfast was very sweet!!!!! The rooms are nice and clean! Overall we had a wonderful stay!!!!! Thank You all!

"Excellent Choice for an Adventure Home Base"

5
27/01/2016

This was a great hotel! The room was quiet and comfortable (I slept like a rock). The personnel were friendly, laid-back and helpful. The price was spot on, as well. The location being near the airport and still close to downtown and the Domes really made this place great as “home base” for all my day trips. Highly recommend!

"Great food, horrible internet access"

3
26/01/2016

My room was fine - other than a couple lights which were burnt out - but where it was located must have been a pretty great distance from the nearest wifi router as I struggled to stay connected throughout my stay, even in the very early hours of the morning (I was still on Eastern Standard...). The breakfast was very nice and had plenty of food stocked when I arrived early but there was one attendant at the breakfast area who was more obnoxious than anything else. I promised her I would tell her if I needed help after being prompted several times. It was one of the cheaper places to stay, so in that regard I'm pleased with it, but the lack of internet access made for a more difficult business trip than anticipated.

"Excellent Visit"

5
21/01/2016

Third floor, non-smoking, accessible room near elevator. Very nicely furnished. Friendly, helpful staff at front desk and in providing free breakfast as well as information. I was also impressed with their dedication to cleaning up outside of the building.

"Ask to sleep on a bed that hasn't been complained about"

4
11/01/2016

We really loved the service here. Everyone was very accommodating. I asked for a tub and got it. But the bed was atrocious. We asked to be moved, the next bed was mildly better. Seriously there are imprints of where people sleep in these beds. We used white noise machines to sleep through our rowdy next door neighbors. Breakfast was good. heat was good. Wifi not good. I'm giving 4 stars instead of three because the service was so awesome.

"Stayed 4 nights, nice hotel"

5
01/01/2016

Stayed 4 nights (12/25 - 12/28) for family winter vacation. Hotel provided good hot breakfast, shuttle services. Staffs are very helpful for our requests, such as arranged free shuttle service to our tour meeting place. Room was clean and cozy. Location was convenient for both shopping and eating. We will recommend this hotel to our friends.

"Fine place!"

4
16/12/2015

Near UAF and Shopping! Was great for home base while we visited family and took care of business. Front staff was helpful and nice. Breakfast was fine - lots to choose from. Nice area down hall to sit and ready or study.

"Nice, clean Hotel in Alaska"

5
08/12/2015

As a rural Alaska resident this is my go to Hotel when I travel to Fairbanks. Good location. Helpful staff. Very Clean. Good breakfast included. Very comfortable beds. The sink is separate from the shower & toilet which makes it more efficient for us.

"Overnight in Fairbanks"

4
01/12/2015

Stayed only one night, but it was very pleasant. Staff are all very polite and corteous, the facility is clean and well maintained. Made use of the fitness center and the hot breakfast. Would stay there again.

"Awesome staff!"

5
24/11/2015

Bella and Tyler were super informative! They helped us so much without hesitation! And so sweet. I lost count of questions and info I inquired about. Very patient! So willing to share their state with two Mississippi girls! Thank you and if we return it will be because of your service!

"Best Western is good for the price"

3
23/11/2015

Everything is what I expected. People were friendly. The room was fine. The hotel was close to the airport and easy to find. The breakfast was mediocre. The heat was turned low when I got there so I had to wait for the room to warm up. Overall, it was a fine stay.

"We will Always stay at Best Western :)"

5
19/11/2015

best Western Hotels' are very comfortable/ employees are very professional, kind and caring I would recommended this hotel to everyone who wants to take a trip and still feels like a home :) the rooms are very clean, room decorations are exceptional ,great place for the family, couples , business trip , excellent breakfast, beautiful lobby :)

"Excellent"

5
15/11/2015

We would recommend this Best Western to anyone. They are friendly, helpful and the breakfast is really good. The staff go out of their way to help you and make your stay enjoyable. Whether your talk with the front desk, cleaning staff or staff attending the breakfast bar; they are all very helpful and nice.

"Wonderful Stay"

5
12/11/2015

We have stayed in many highly rated hotels around the world. This hotel may not have all the amenities of a posh hotel in Paris but it has everything you need for a great experience. The staff could not have been more accommodating!! The rooms and facilities were modern and clean. The hotel has a complimentary breakfast that was surprisingly very good, a small workout room (with a cable unit, exercise bikes and a treadmill), a computer room with printer and a guest laundry. Wi-fi is throughout the hotel and in your room. It is conveniently located to stores and restaurants. There is a bit of noise from planes flying overhead due to it's proximity to the airport but even that was pretty minimal. This hotel does not have a pool. Take a walk behind the hotel and you will be at a scenic spot of the Chena River. If you want a much better than basic hotel at a very reasonable price this is definitely the place to stay!

"Location- Services - Staff"

5
11/11/2015

A nice, modern, clean Best Western in a good location. Rooms were comfortable, black out drapes if you need to sleep, internet access, microwave and refrigerator in room. Breakfast area, Laundry facilities, work out room and walking distance to restaurants- unique shops. Shuttle service to Airport- and a friendly staff! Across the street is a Walgreens- and Market with probably a hot foods section- great place to stay.

"Great stay in Fairbanks"

5
10/11/2015

Stayed for 3 weeks. Room was always clean with fresh linens and towels, staff friendly, warm on cold snowy days,. No complaints. Used guest laundry and WiFi with no problems. Breakfast was great with good choices not just pastry and coffee ! Definitely will be back when business calls.

"Great Stay!"

5
09/11/2015

After a horrid stay at the BW across town we tried the Chena River Lodge BW. WOW what a difference! I wish we would have made the switch sooner. Hotel is clean, staff is beyond helpful and polite. Rooms are big and comfy, beds felt great, breakfast was also a big hit with a crew of a hungry hockey family. Heck they even hand fresh cookies in the evening. Large parking lot with plenty of plug ins for those cold nights. This is our new hotel to stay in while in Fairbanks!

"My stay at Best Western PLUS Chena River Lodge, Fairbanks"

4
04/11/2015

I enjoyed my stay in this hotel cause the staffs are very helpful and caring, the room spacious, clean and the breakfast is good. Very value for my money.They even provide free shuttle to the airport !! I will definitely stay at this hotel next time i visit Fairbanks.

"You get what you pay for..."

3
04/11/2015

I'm sure there are worse motels, but I'm also sure there are better motels. I'm a business traveler and stayed at this motel Saturday and Sunday nights because of the Best Western reputation and because it was off the beaten path near the river. Quiet. Wrong, there were partiers outside my window in the car with loud music until 11:00 PM. There were families with kids running up and down the hallway until 11 PM. So much for a quiet. The first night I didn't know the only way to keep the room below 80° was to keep the window open on a 11° night, The thermostat didn't work. Second night was better but it was 72 to 75° all night long. Too hot again. Aside from those things, everything else was exceptional. Great staff, good breakfast, and the fitness room was very good.

"Weeklong stay for business"

4
02/11/2015

Very close to the airport, which was nice. Room was clean and shower had great pressure for working out the kinks at the end of the day. Was nice to have the fridge, microwave, coffeepot on hand. The self-serve breakfast in the morning was very tasty and it was great you offered both hot and cold items and a variety of each. I would have like to have the coffee be a little stronger, personal taste. I did appreciate being able to get hot water on demand at the breakfast bar any time of day...and that tea/cider/hot chocolate packets were left out too (maybe can do little instant coffee packets too!). No pool or hot tub, but the fitness room equipment seemed pretty new and in good condition (treadmill/elliptical/bike/weight machine). It was also handy having a Fred Meyer store right across the street to pick up snacks and incidentals, although the hotel was great at providing some forgotten toiletries. I also liked that they reduced waste by having re-fillable soap/shampoo/conditioner dispensers. However, the didn't like the choice of shampoo/conditioner, as ithey left a strong residue on my hair so was heavy ....seemed almost greasy.

"Great service"

4
26/10/2015

What a great stay anytime I'm there. Close to the airport, super friendly breakfast server. Friendly staff as well. The internet can be spotty especially if you have good security on your computer, which may be a good thing. They don't seem to have the most secure internet access.

"Great Place to Stay, Close to UAF"

5
21/10/2015

All of the front desk staff were quite helpful and friendly as was the housekeeping. One of the women who seems to be in charge of the morning breakfast buffet during my stay (10/3-9/15) was especially kind and helpful. She always went out of her way to help anyone (including me) work any of the equipment (waffle maker, juice machine, etc.). She went out of her way to stop by each table every morning and chat with people. One morning when I was leaving the hotel after the breakfast bar was closed, I ran in to her and she said she was concerned that I didn't come to breakfast and she offered to get me some oatmeal or cereal. She was so wonderful. I am so sorry that I didn't get her name to personally thank her. The lodge and all amenities were lovely and it made my research at the university every so much more comfortable. I will definitely stay here again.

"A good hotel close to the airport"

4
19/10/2015

Recently returned from a trip to Alaska where our first and last night were at the BW+ Chena River Lodge. Warmly greeted by Bella at Reception and our room was large, very clean and functional. It was slightly concerning that directly outside of our room there was a large hole in the wall! However it turned out that the previous evening a young guest had been disruptive and had knocked on all other guest doors and had kicked the wall. Thankfully we didn't see any issues when we were there. When we returned later in the week the wall was completely repaired. Fairbanks is not a large town/city so it's easy to get around. The hotel operates a free taxi service to the airport - which is located nearby. There is a free breakfast and this is taken in the lobby - its quite a small area and got a bit congested if your arrived at a busy time. However you could take breakfast back to your room. Free wi-fi is avaialable and this worked fine for us. If returning to Fairbanks wouldn't hesitate in staying the the Chena Rover Lodge again.

"Great stay "

5
19/10/2015

Very close to the airport, the staff was very polite, it's best to make your reservations ahead of time but overall no problems just walking through the door and getting a room, rooms are very clean fresh linen fresh towels, the room is very clean the bathroom is very clean, a small refrigerator and microwave in my room, across the street is Walgreens and Fred Meyers commonly known as Kroger stores a 5 minute walk across the street to stock my refrigerator, free internet for my business needs a small exercise room but big enough for what I needed, continental breakfast served every morning with enough variety for anybody, very clean very quiet I enjoyed my stay will always return to the same hotel when I am in Fairbanks.

"Needs more attentive staff"

3
19/10/2015

The hotel it's self was nice. I like the attempts at being a little greener. Dispensers for the soap etc instead of little bottles, water conserving toilets. I liked the decor, wall mounted lighted make up mirror in the bathroom. But the room its self was not clean. The comforter had what looked like food on it, the heater had a huge slime chunk on it. The mattress pad was sticking out from under the sheet and had a big nasty stain on it. The house keeping staff were SO LOUD in the mornings right out side our door while we were trying to sleep (8 am). Also saw a couple with FILTHY uniforms. Free WiFi never worked for ether of us. A little more effort would go a long way.

"Absolutely wonderful place to stay!!"

5
18/10/2015

It is rare now a days to find hotels where the staff is genuinely caring but here at the Best Western Plus Chena River Lodge they show that they care. Super friendly staff. Great sized rooms and super comfy beds. The hotel was very clean and quiet. The free breakfast in the morning was the normal Best Western breakfast but it filled our tummys quite nicely. The Laundry area was very nice as well. If I get back to the area this would be the first place i go to!!

"Wonderful Hotel"

5
15/10/2015

Great service. Great Rooms. Great atmosphere. Only hotel I stay at in Fairbanks, Alaska. Everythings always clean and exceeds my expectations. The breakfast is also great, everything is yummy and fresh. A good variety to choose from.

"Nice stay"

5
10/10/2015

Stayed at the hotel for two nights. Clean and quiet rooms (despite the elevator just next to our door and the airport outside the hotel). The breakfast area is too small for the big number of rooms. Come earlier, get a spot to seat! The stay was OK!

"Great value"

5
10/10/2015

Close to the airport. Great breakfast. Helpful and friendly staff. Nice rooms. Good price. I had a couple of interactions with staff and the treatment I got felt very personal -- like the people who work there were the owners or something.

"Great Hotel"

5
08/10/2015

Very nive shuttle driver from the Airport. Hotel is located very close to the airport. Clean inside and outside. Front Desk clerk was nice and polite. Bed very comfortable, clean, everything worked properly. Enjoyed my stay and will be back soon.

"Super Clean and Friendly Staff"

5
01/10/2015

This was the absolute nicest and cleanest Best Western we have ever had a chance to stay at. The complimentary breakfast area was tended to and clean. The staff were very friendly and informative about the area. This hotel was within a few miles of the airport. Would definitely stay here again.

"Great Staff and Location"

5
01/10/2015

The staff at this hotel were most helpful and pleasant. The location is most convenient to get around town. We were able to check in a little early which made a big difference for us. The working staff acknowledged that we were there by just talking to us in the halls and around the building.. Have stayed here before and it keeps getting better.

"Good for Business & Pleasure"

4
28/09/2015

Whenever I visit Fairbanks, either for business or to visit my family, I always stay at this Best Western. The rooms are fairly clean (I'm very very picky though) and it's convenient to town, Fort Wainwright and UAF. I highly recommend staying here.

"Stay ruined by poor staff"

2
28/09/2015

Room was fine as expected however upon check out I accidentally forgot two big Sam's club size bags of frozen shrimp and two gallons of milk. Both unopened, new items that I had bought to take home...others who live in villages off the road system in Alaska will understand. I realized my mistake and called one hour after check out and after waiting on hold for about ten minutes was told by the front desk person that they throw away anything that is left in the rooms or refrigerators. She insisted that the person who had cleaned the room had left for the day and she had personally watched her leave and she had absolutely nothing in her hands. When I asked to speak with a manager, she hung up on me. Very disappointing.

"Good value short stay"

4
27/09/2015

This facility is close to the airport. It was an excellent value and provided a convenient place to start a trip back to the lower 48. The facility is ordinary--not exceptional. The breakfast was almost tasteless.