Book your hotel

Room 1

Room 2

Room 3

Room 4

Room 5

Room 6

Room 7

Room 8

Room 9
corporate/promo code


Eugene, Etats-Unis





Rooms 1

2  Adults0   Child

Room 1
Room 2
Room 3
corporate/promo code

Best Western Hotel New Oregon, Eugene

1655 Franklin Boulevard, 97403-1982, Eugene, Etats-Unis - See on a map
Best Western New Oregon - Exterior Day The Best Western New Oregon is ideally located in the center of Eugene. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Many guests at our Eugene hotel are in town for a Ducks game at Autzen Stadium or to visit the University of Oregon campus. Whether you're here for an event at Hayward Field or the Matthew Knight Arena, you need a Eugene hotel that's clean, comfortable and has a great location close to downtown. We're close to the University of Oregon athletic events and just a short drive from the Matt Knight Arena, so it's easy to quickly get to special events. Willamette Valley Wineries are a short drive away and there are many to explore. From the Oregon Country Fair to famous Oregon Ducks football, there's something for everyone near our Eugene hotel. Oregon Ducks basketball draws a crowd, and Oregon Ducks track and field is popular during the spring and summer months. Athletics are a way of life in this region, and we're happy to host Duck fans from around the nation. The Hult Center is also a popular destination, especially for business travelers. When you're traveling for work, you need a quiet, well-appointed room to get things done. The Federal Court House, Lane Events Center, university, and numerous local businesses all count on us to provide top notch accommodations for their out of town employees. In addition to a great location, our amenities are also designed with comfort in mind. Enjoy a relaxing day at our indoor pool. As a newly renovated hotel, we offer the cleanest, most comfortable accommodations in town. A state of the art fitness center is complemented with saunas, so it's easy to get that workout in or relax after a long day of football or work. Flat screen televisions are featured in every room because we understand how important relaxation is. However, it's our free breakfast that really makes us stand out. A daily buffet of hot pancakes, omelets, bacon, sausage, fresh fruits and pastries, cereals, yogurt, chilled juices and 100% Arabica coffee awaits guests. Reserve your renovated room at Best Western New Oregon for a great trip!

Best Western

Hotel New Oregon




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • Complimentary Breakfast
    Complimentary Breakfast
  • Pool
  • Air Conditioning At Property
    Air Conditioning At Property
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Sauna (Steam Room).
    Sauna (Steam Room).
  • Fitness Center/Health Club
    Fitness Center/Health Club
  • Dry Cleaning/Laundry
    Dry Cleaning/Laundry
  • Game Room Available On Premises.
    Game Room Available On Premises.
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2020
Certificate of Excellence 2020
GreenLeader Bronze
Travelers_Choice 2020
based on 983 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"I enjoyed my stay and would recommend the BW New Oregon hotel to friends"

stacy w, work 10/02/2023

I stayed overnight at the Best Western New Oregon in Eugene two days ago. The room carpeting was clean enough to go barefoot without cringing (I generally bring slippers because hotel carpets usually feel kind of icky- didn't use the slippers during this stay.) The complimentary breakfast (6:30 to 9:30) was pretty good- scrambled eggs, sausage, gravy, cold cereal, pancakes, yogurt, fresh fruit, milk, orange juice, apple juice, coffee. My room was on the ground floor and road noise wasn't disruptive. The shower and bathroom area were very clean. The bed wasn't very firm or very soft. The room came with a microwave, a coffee maker, and a small refrigerator (I'm mentioning those because I recently stayed in another hotel that didn't have a microwave or coffee maker and I hadn't realized that a hotel which costs $100 a night might not have those things). Staff were all very nice. The negatives to my stay were minor- I couldn't figure out the TV remote control- first time THAT'S happened (I couldn't get the screen to go back to scrolling of channel information). The only other thing is that the room heater blew what FELT like cool air but the room did warm up after a while. Please remember to leave a cash tip for the woman who cleans your room after you leave. You could afford the hotel room, and the extra $5 won't break your budget.

"Handy to campus"

gaileblack, Myrtle Creek, Oregon 05/02/2023

Close enough to walk to various campus bldgs. Staff helpful in pointing out how to get where. Easy internet access. Breakfast was plentiful and tasty and staff kept everything filled up and were ready to assist patrons.

"Best place for U of Oregon visit!"

User 22/01/2023

Excellent place to stay when visiting U of Oregon! Easy access on Franklin Blvd. Friendly staff, fast and efficient check in/out, clean and quality accommodations reasonably priced. Variety of good restaurants within walking distance.

"Great value"

burkeman72, Kennewick, Washington 21/01/2023

Great value during very full weekend. Best breakfast I've had fir this style. The location was close to where I needed to be for a volleyball tournament. I would definitely stay here again. Again, this buffet breakfast was fresh and good.

"Terrible Experience"

DMC2468, Vancouver, Canada 18/01/2023

We have stayed at motels before but this was a terrible experience. They would not clean the room even though they have "cleaning standards" highlighted on their website. We had to take the towels to the front desk if we wanted fresh ones, they would not empty the garbages (we were in town for 4 days), the room had cockroaches (so it's obviously not clean) and the "water view" they sell on the website is a ditch. Do not stay here. The rooms are full of bugs (a friend room had ants) and very dirty. Not to mention the increased the rate from $123 to $282 (that should be illegal) because of a sporting even that was happening. Terrible!

"Work Week Stay"

User 22/11/2022

The room was very clean and comfortable. The hotel staff were super friendly and accommodating and I loved that the breakfast had a variety of items to choose from for someone who doesn't eat many carbs.

"No hot water two days in a row after telling them the first day"

tpsnyderca, Piedmont, California 22/11/2022

Title says it all. Oh and the room wasn't made up during the first day. Location is great if you are visiting the University but no hot water is a bit of a deal breaker. TV remote also did not work. Turns out it was a Roku tv and I made it go using the Roku app.

"Dog friendly hotel"

Tess P, Marysville, California 01/11/2022

Very pet-friendly, clean hotel with a nice full breakfast. But if you watch TV during your stay the controller system is awful. You have to scroll through every channel to get to the one you want and the TV turns on and off all on its own.

"Trip to Eugene"

JAnders444, Chaska, Minnesota, United States 30/10/2022

We attended a concert at Knight arena and the location was great. A 5 minute walk so really convenient to campus. The rooms are like an old style motel with parking right outside the room. Bed was comfortable and it was quiet despite the parking lot being full. Bathroom was very small. Room was clean.

"Not all that"

Chris T, Melrose, New Mexico 26/10/2022

The staff wasn't friendly at check-in, they acted like we were interrupting whatever it was they were doing before we got there. The room had a hard, cold floor and no rugs. Just kind of sub-standard. If I was in Eugene again, I would not stay here.

"Good value in a small space"

harwo002, Saint Paul, Minnesota 26/10/2022

This hotel/motel is just outside the U or Oregon main campus. My daughter and I came to show my granddaughter what a college campus looked like. We spent time on the campus grounds and in some buildings. It was great to have our lodging across the street with plenty of rooms. We spent one night. The rooms are well appointed but crammed pretty tightly in the space of the least the unit my daughter and I slept in.

"Fantastic Stay"

samuelk906, Vancouver, Washington 19/10/2022

Quality hotel with excellent stay. Must stay if in Eugene area. Busy area with UO campus but walking to bus stop and many restaurants and coffee shops. Only thing is hotel spilt into two sides and parking an svu was tight. Managed though.

"Don't Let The Word "New" fool you."

longball44, Redmond, Oregon 18/10/2022

Nice staff and a good breakfast but this place is a pit. It's an old stinky motel across from Autzen stadium. I had to turn sideways to get through the bathroom door. 6' 3" 235. I can't figure out how they do this ..... but the shower hot water suddenly turn to cold before you're done. Yet the sink hot water was still on. Things that make you go hmmmm. Stay somewhere else unless you need to walk across the street to Autzen. Pick a hotel in the Gateway area. Lots to choose from.

"Not safe"

adewall2022, Anchorage, Alaska 15/10/2022

Not clean. Door didn't lock properly. Huge gap around door. Manager offered to refund room but the card on file was recharged and now no one will return calls. Very dirty, lots of smoking. A small crowbar would easily break open the door.

"Oregon trip"

opticnerd22, Yakima, Washington 14/10/2022

Came to Oregon to visit family with my son for his birthday we enjoyed the pool sauna work out room and got to have my dog :)we enjoyed getting up and going to breakfast had eggs sausagesand juices pancakes and were able to take a few snacks back to the room I was centrally located to see family and friends

"Great location for UO tours, old room but clean"

User 09/10/2022

We walked about 2 minutes to the student center for a tour of the University of Oregon. Then we also walked to the stadium, which is a beautiful walk over a bridge. Breakfast was ok, it's food. Bedrooms are old, but clean. The accent chair had a stain, so we placed a towel over it and just didn't sit there.


md70allen, Boise, Idaho 03/10/2022

Best Western Eugene.... under construction... should not have rented this room: Bed was so high could not sit on it. Smelly and ventilation was not adequate...noisy and smelly. Really an inadequate space. My friend and I are tiny... and the room was not suitable.

"No Hot Food, No Toilet Paper, Plenty of Attitude"

Gr8t2BeAlive, momcyr 25/09/2022

Wow. This property has changed drastically-and, not for the good. We had called after booking to let them know we'd be arriving early. We arrived and I didn't see anyone at the desk. So, I waited. Then, I noticed the clerk quietly sitting behind her computer screen ignoring me. I told her we were checking in and she quickly said I couldn't check in until after four. I'm one of their top rewards member and have never had a problem with checking in upon arrival. Worst of all, she wasn't very friendly. We left and came back after four. When we finally got in our room, there were about twelve squares of toilet paper and no back up roll. I called the girl at the front desk and was informed that we couldn't have housekeeping service. I was shocked. She said if I wanted some, I'd have to come to the front desk. She refused to have anyone bring some to us. Unbelievable! Don't count on a hot breakfast. I went to the breakfast room twice and they were out of everything except scrambled eggs that were burnt on the bottom-no one was touching them. I had had enough and found the two girls who were supposed to be "working" leaning against the wall talking to each other. I asked about refills and one sniped over her shoulder that they were "working on it". She laughed and kept talking to her friend. This property needs to be taught how to do their job and how to treat their guests.

"Doesn't clean room if your stay is 3 nights or less."

benjaminsP6403ZI, Yorba Linda, California 24/09/2022

The hotel policy is to not clean rooms if your stay is 3 nights or less. They do not tell you at time of booking, nor at time of check in. Rooms are also not discounted for this non-existent service. If you want new towels, you must bring to front desk and exchange. Room prices also fluctuate and for some days, extremely high and very low value.

"Cold feet. No decaf"

Jacquelyn J, Boise, Idaho 20/09/2022

We had the heater turned all the way up. It didn't run. Woke up early with cold feet so I couldn't sleep. Went to breakfast there was no decaf. Also out of decaf in the lobby and none to brew in the room. Front desk wouldn't answer. I expect more for what we paid.

"Not as expected"

User 15/09/2022

The rooms and bedding were clean, but the room had odor in the room. Check-in staff was very rude and rooms were not ready at check-in time. In fairness, the hotel was at capacity due to a game and a nearby forest fire. We also did not get the type rooms that were reserved. The breakfast was great. Nice variety and plenty of food and beverages.

"Dirty & Front Desk unresponsive"

User 07/09/2022

My daughter and I were scheduled to stay Sept 2nd & 3rd. We left after only 1 night. (1) The shower head did not work; disassembled when we attempted to repair it. We were unable to take a bath because the tub drain could not be closed. Ended up taking a Sink bath. (2) The room was dirty. Wiping down the sink area, upholstered furniture and Floor lamp base resulted in a blackened washcloth. The table lamps had cobwebs. (3) When I brought the washcloth, cobwebs & needed Shower/Bath repairs to the attention of the Front Desk staff I was told they'd tell Housekeeping and Maintenance the next day. They shrugged off my request for them to least attempt repair and cleaning that same evening. I was offered a new room for the 2nd night. I inspected it - just as dirty but at least the shower/tub worked. (Result) We cancelled our 2nd night and left Eugene immediately after completing our business without participating in any planned tourist activity. My daughter regularly stays at BW. She assured me Eugene did not reflect past experiences. But she questions whether she'll continues using BW in the future. I rarely use hotels/motels - now I know why.

"Customer Service Skills of the front desk"

User 01/09/2022

My room was without a blow dryer. Since I am on a motorcycle there is not any room to pack one and I rely upon the hotel to have this amenity. Called to the front desk they said they would bring one over. They then called back while I was in the shower and said they could not give me one. I went to the front desk to explain my situation and they said there was nothing they could do. I asked to speak to a manager, talked to Niki Miears, she said there was nothing they could do. I asked her to go to another room and get me a dryer, she said they were booked and there was nothing they could do. I explained to her my situation of being on the motorcycle and she didn't seem to care. I again said there had to be people who have not checked in yet and to get me a dryer from one of those rooms. She again said she could not. I told her I was going to make a complaint to corporate and her response was "that's fine". Then what really got me was she dismissed me, she said "I'm done talking about this" and she walked away. I then had to go meet friends for dinner with a wet head of hair. When you have a guest that is this upset managers should have much better customer service skills. I will not stay here again due to Niki Miears. Also, the room had uneven, when you walked in the floor slanted, when I sat on the desk chair it rolled down the slant.

"Very close to the college"

samkat59, San Ramon, California 25/08/2022

This was from 4 years ago. I don't know why Tripadvisor thought I wanted to delete it. We were there to visit UofO. It is right across the street from the college and it's a Best Western. The room was a little dated and the bed was a little dented. But it overlooked the waterway behind and that was nice. Their breakfast was better than some and not as good as other Best Westerns so we decided to go elsewhere. It was adequate. I'd stay there again for a one nighter if I needed to.

"Great location, for several reasons"

Sonoma5, Sonoma, California 16/08/2022

Clean, quiet rooms, some with a "water view" over the small creek at the back of the property. This hotel is within easy walking distance of the campus, as well as miles of well-maintained walking trails and park areas along the river.

"Great Best Western quality!"

striplenc, Carmichael, California 09/08/2022

We were passing through so stayed one night. Room was well-appointed and comfortable. It was 94 degrees with high humidity but the room had great temperature control. Great location - across the street from the University of Oregon and our favorite Mexican restaurant just about anywhere: Chula's.

"When pet friendly is needed!"

stina_jane_writes, Willits, California 04/08/2022

We were visiting Eugene to scope moving to the area and we had our elderly dog with us. I loved that the hotel was pet-friendly, offered treats, dog poop bags, and water bowls around the hotel. For us humans, we were excited about the proximity to campus and downtown—and the pool, sauna, steam room, and hot tub. However we could only find the pool, I have no idea if they actually have these other amenities. My only complaint really. Go to breakfast early to get all the fixings. The rooms were very clean and cozy for all of us. The staff was personable and helpful. And I felt safe in the location—a very good hotel to stay at! Plus there's a beautiful mural out front!

"Quiet and lovely despite downtown"

User 02/08/2022

Right near U of Oregon and very lovely location near amenities. Room large and gracious. I like that you can bring the car up to your room door. All first floor. Breakfast was diverse and generous. I am only giving 4 for the sleep quality (maybe 4.5!) because compressor on older AC is a bit loud! Also, in Queen Bed room (maybe King is different), frig is very tiny. But it's a great bargain for a downtown hotel and I love the place. Just wanted to highlight the two very small issues, to be fair!

"don't judge a book by its cover"

grimalkin387, Portland, Oregon 16/07/2022

we rented the family suite, which had two queen beds in the main room and a king bed in a side room. the room was clean and the beds were great. the only challenge was where the room was located and that we had to park away from it. also, they provided a decent breakfast. it was a step up from a continental breakfast and they used real eggs instead of powder eggs and they tasted great. they also had a lot of other selections. highly recommend

"Surprise stop"

Kristina S, Rainier, Washington 07/07/2022

Family and I made a stop from a roadtrip here. We were pleasantly surprised. What a find! Clean rooms. Comfortable beds. Friendly, helpful staff. Pool and sauna were great. Breakfast was good. Check out time was reasonable. We felt it was a good value. I will definitely be staying with them again!

"Rooms were uncomfortably small"

JTRos, Issaquah, Washington 03/07/2022

We had a two queen room and it was tight. The furniture seems too big for the little room, the layout is odd. The bathroom was so small, so was the sink. It really didn't feel like other Best Western Plus's we've stayed at. They appear to be working on aesthetic upgrades but honestly, the outside is fine, it's just the room furniture and layout that was the biggest problem. Very nice at the front desk though. Thanks

"Bring your own towels"

User 03/07/2022

Unhappy that after leaving at 6:30 am with “clean room” tag out and returning at 4:30 room not clean. Sweaty after a ball tournament I asked the maid for at least towels and although she had towels on her cart, she made me go to the front desk where they were not interested in me reporting the room had not been serviced. Used yesterday's towels the next day when the same thing happened.

"Such a relaxing stay"

User 29/06/2022

We are on a family road trip and have stayed at this BW location before. However, this time we requested a family suite and it did not disappoint!! So comfortable and spacious for a family of 6- one being a toddler!

"Great value and location"

User 18/06/2022

This hotel is a great place to stay in Eugene with its close proximity to campus and sporting venues (walking distance). The rooms have everything you need, there is plenty of parking, and the staff is friendly and helpful. The hotel also offers a good breakfast selection.

"No make up service"

User 13/06/2022

The only reason I gave it 1 star is because zero stars wasn't an option. Here for 2 nights for UO graduation. I was waiting for our room to be made up. At 4:30 it wasn't done. Went to the front desk and was told they don't do room make ups. If you need new towels you need to go to the front desk and get them yourself. I'm 7 decades old and traveled the world for business and pleasure. NEVER have I experienced this. BTW it's costing me $250 per night!!!!!!!!

"Save Your Money and Enjoy Motel 6 for Less"

74bryce, Portland, Maine 12/06/2022

Boutique hotel prices with zero distinguishing characteristics or amenities. These folks have a captive audience on certain college weekends and work it to their advantage. We awoke to dogs barking in the room next door at 6 am. The floors are vinyl without carpeting or rugs. The walls are thin. The fluorescent lights are harsh. The AC units are either off entirely or roaring. Breakfast aspires to truck stop mediocrity. Pricing is somewhat deceptive (note it is sometimes by person and not by the room). Someone was laughing after our night at this Best Western, and it wasn't us. This place is a ripoff.

"No room service and everything blamed on short staffing They still charged full amount for the room"

Teach4Jan, Phoenix, Arizona 07/06/2022

Stayed 3 days and no room service. I asked for room service but was told they had staffing issues. One day they also ran out of towels I think someone should have come in for room service at least once or twice but was told they were very short staffed. Maybe they should put a sign up that they don't offers room service at all.

"Give it a try"

214karrab, Ann Arbor, Michigan 02/06/2022

We were a little leery when we pulled up, but the reviews were spot on. The property is a little dated and in a motel format, but they are actively updating the rooms and exterior. The room was clean and spacious, the bed very comfortable. The breakfast was probably the best of its type with some refreshingly unique items- oat milk, Nutella packets as well as jam, breakfast potatoes plus salsa and cheese for topping the omelets. I wouldn't hesitate to stay there again when we're in the area.

"Friendly Staff"

jfanta, Oregon City, Oregon 26/05/2022

The employees were all very helpful and kind, room felt a little outdated and dark inside (with all the lights on). I loved how close it was to Hayward field, and walking distance to everything, especially starbucks.

"Don't go during sport finals/championship"

User 22/05/2022

Paid almost as much a someones rent the night we checked in...$300..seriously for one night?omg ....freaking ridiculous. All because the school was having stuff going on with sports and what not....we weren't there for WTF! Had me eating outta the garbage the next day xuz I was almost broke

"Softball Season"

User 29/04/2022

The hotel was in a great location. The hotel staff was friendly and helpful. The hotel was well maintained and quiet even with the close proximity to the university. The hotel is also dog friendly which we were happy about since we had our pet.

"Orchard Mason Bee stay"

Jim U, Bremerton, United States 18/04/2022

A wonderful hotel with great caring staff. Breakfast offering was perfect. Very very clean with hard working crew. Front desk handled all our questions. Easy check in process. Easy check out. Pool area very nice as well


User 16/04/2022

Great location. Eateries within walking distance. Close to I-5/I-205. Centrally located without being downtown. Across the street from the University of Oregon. I recommend staying at the BW New Oregon both for family, business, couples, etc.

"Clean, accommodating and good location."

User 12/04/2022

We travel with a dog, so finding pet accommodations matters, but at the same time I want quality lodging and will pay a little more to get it. Good shower head and pressure, comfy bed, good breakfast, and thankfully GPS works well here.

"Older property but good location."

hook026, Soulsbyville, California 10/04/2022

Good location of property across street from University of Oregon. Convenient location near many shops, stores and restaurants within walking distance. Check in fast and easy, parking can be a challenge on some evenings due to lots of guests. Rooms shad dated furniture and carpets did not appear clean to us. Room was spacious and bed was comfortable. We were here on the weekend and there was a lot of outside noises. A lot of traffic in parking lots as well as highway, and, partying, etc upstairs and on outside of property. Our only remedy was to use the room fan to drown out as much of it as was possible. TV and all room amenities worked as advertised. Breakfast area was too small for the number of guests staying at this property. Not enough seating, food items ran out and rarely replaced, garbage cans overflowing, and only one poor female attendant to try and oversee the entire facility for four hours and try and make it work. Needs attention. Lastly, not sure we would stay here again on a revisit...too many other hotel choices in this University town for the price of this hotel and what you get. All things considered, I doubt we would stay here on a return visit

"Great location"

Suzanneh2008, Ashland, Oregon 03/04/2022

Perfect spot if attending an event at the Matthew Knight Arena. Great room on the River with a balcony, ducks and Canada Geese. Super, large smart TV. Friendly helpful staff. Really clean. All good. Reasonable price. Good breakfast

"Worst service-angry mom w/newborn"

User 30/03/2022

Our plumbing went out and our newborn was one week old. We booked two nights at the best western while the plumbers came to work on our bathroom so we drove 25 miles and called to check in early. When we called they told us they did not have a reservation for us and they would not let us stay there because my husbands address on file was our previous address that was a local address. They asked if we had receipts for the plumbing, however we did not because they had not come to work on it yet but were that day. My husband, who is a diamond member explained to them our plumbing issue and us having newborn needing a place with a working tub and toilet they still said we could not stay after we had already booked with reward points. My husband asked to speak to a manager and the receptionist said that we could not speak to the manager and that whatever we would say to the manager she would ask them. I was so unhappy and upset. Its infuriating they even let us book there if our address is an issue. We have never had this issue with any other hotels and we are also diamond members for Hiltons. We did not have a reservation for the Hilton, however we called and were able to drive directly there and check in early.

"Just ok"

User 30/03/2022

Would have louved if they had their hot tub still but they don't. Staff were polite. Rooms are a bit dated and a renovation would be nice. Mainly just needed a place to dry since work ended pretty late. Overall we had just an ok/average stay. :) .

"Room smelled fresh, total surprise!"

curranimal2022, Medford, Oregon 23/03/2022

New carpets and quiet air conditioning are really appreciated. Eugene is a very damp and stinky place so I was totally delighted to check in to a nice fresh smelling room that had no Ozium aroma. The breakfast was very tasty with a much better quality of food than the competition. The wireless internet actually worked as it should with no big hassle of logging in. This hotel has improved greatly since last year. Good Job!

"Best Comedy Show in Eugene!"

Jasonand1978, Portland, Oregon 22/03/2022

Well.....if comedy could be explained in a few words, it would be Best Western New Oregon in Eugene! We purposefully were looking for a nicer place to stay in Eugene earlier this month, while visiting some friends and wanting to stay overnight. So we splurged, especially after seeing the photos of the hot tub, sauna, and there was even a steam room listed under amenities. We had booked via to earn miles, even if we could have received a slightly lower rate elsewhere. Imagine how it looked as I walked around the pool area in my bathing suit looking for the hot tub only to be told by another guest they had removed it.....and went on to explain that's why they booked as well since they had kids. Looking in the corner, we both laughed at the cemented area where the hot tub used to be! Hilarious! I asked about the steam room and he shook his head, same about the sauna. Funny, there's even a sign stating the jacuzzi hours outside the door! So it turns out..........not only do they not have and never have had a steam room..........the hot tub was removed some time ago. Asking the front desk, she explained that it 'hadn't been taken care of so they removed it', they just forgot apparently to update any of their advertising for the hotel and their rooms. As if this wasn't funny enough, I asked about the sauna. No sign on the property whatsoever for it. Turns out they weren't lying however, they do have one for men and the men and women's restroom. A tiny 1 wooden bench mixed in with the toilets.....nice! Epic cleanliness to be sure, and no wonder there wasn't a sign. The room was just okay..........but old carpeting that was bunching up. A little worn overall, but that's fair, especially with 2 years of Covid and no guests. You cannot expect an expensive overhaul. All the more reason to offer the best service possible. You can expect a hot tub though and other amenities they advertise. Please understand we certainly believe in paying good money for a good room and thought we were getting what was shown and listed for the hotel amenities. It was the entire reason we wanted to stay there. A guest shouldn't have to call to confirm that something like a hot tub physically exists! Unfortunately, the comedy show didn't end there. The reception staff, while polite and doing their best, explained that no refund could be offered because we had booked on a third party website! Well considering the majority of customers book on any number of 3rd party sites,, Trip Advisor, Kayak, etc., you can see where their commitment to service seems to reveal itself. For our part, we contacted Alaska who did their best, but were told because we had already stayed there and the booking was complete there was no refund offered from the hotel owner. If that doesn't deserve a standing ovation for an encore I don't know what does. Imagine actually having to stay there and "complete the booking" before knowing half the amenities offered don't exist! Excuse after excuse. We would have gladly accepted a 50% refund and an apology. Suffice to say, we obviously cannot recommend staying here ever again and the next time we visit our friends, we'll certainly choose one of many other properties around Eugene. We'll just call first to see if they have doors and windows installed just in case! Lol!

"Comfortable, convenient, friendly"

Dean S, Manila, Philippines 13/03/2022

Stayed one night on a road trip. Located close to U of O and along a walking path. Staff friendly and informative. Facility being updated so bannisters scraped but not yet painted and mattresses piled in parking lot. Bed was comfortable, room clean, and towels plentiful. Close to decent places to eat while traveling.

"Not what we expected"

grangemont, Orofino, Idaho 06/03/2022

Subject: Best Western New Oregon Location: Eugene Title: Wasn't up to Best Western standards : Not a great experience. Room was very small, dated, not clean. We spent 2 nights here….would have left after 1st night but had a family member in hospice and just didn't have time to relocate. We will look else where next time we are in the area.

"Great place to stay"

Michelle L, North Bend, Oregon 05/03/2022

Friendly staff, ammenities are wonderful. Good Breakfast choices, comfortable bed, clean, and comfortable. Late check out was a great choice for us. This is my regular choice when staying in Eugene. I will definately be back again.

"Needs a Reno"

MesaMac, Vancouver Island, Canada 03/03/2022

The room was 'tilted' at both ends; bathroom was crowded with a small sink (not much counter space), toilet and shower all in the same room. Room seemed to be 'tired' and in need of work.Bed was comfortable. Decent breakfast choices. Ian at the front desk was very helpful and he raised my rating from a 2 to a 3 star.

"Good basic accommodation at a slightly inflated price"

User 28/02/2022

Great location if you are visiting University of Oregon. Walk right across the street to Matt Knight Arena. The room was clean and quiet, but the rate was more than I'd expect for a basic room. $234/nite (before tax) after the membership discount

"Poor experience"

bng73, Woodinville, Washington 28/02/2022

First impressions: Cosmetically, needs a refresh. This place is old and tired. I can see they are preparing to do external painting (there was primer and test swatches around). I arrived at 4pm, the stated check-in time. There was a short line, and while I waited I could overhear the guest in front of me being told her room wasn't ready. I'm already preparing for a bad experience, having just come off an 8-hour drive. When my turn came, I was also told my room wasn't ready but with a bit of shuffling, which I appreciated, a comparable room was found which was ready. I got keys and off I went. The layout of this place is like a double horse-shoe, so I drove around and to the far end where my room was. Up the stairs with my bags... insert the key - and surprise, it isn't working. Key #2 also not working. Call the front desk and placed on hold with "we're helping another guest right now...please hold" - so down stairs, walking across the parking lot to the office, this time with bags in tow. I walk in, explain the key issue to a response of "that's weird, let me remake them for you. This time, don't put them near your phone" - as if it was my fault. For the record, the first set wasn't near my phone either. Back to the room - this time the key worked. Room is mostly clean (save for the cobwebs and dust bunnies behind the main door to the room, an easily overlooked area). Bathroom is clean and stocked. Bedding is clean. The general condition of the room is tired, old, and needing a bit of maintenance. For instance, there are exposed mountings in the ceiling where there clearly used to be a closet door track for a sliding door. The closet is now exposed with no door. Patch and paint the holes for a higher score. The main door had fairly large gaps around its frame - light streams through these gaps. So do bugs, I'm sure, in the summer. Add weather stripping and seal this up, for a higher score. The HVAC is supplied by a wall unit, with a nonspecific "hotter/colder" thermostat. I stayed 2 nights and could not regulate the heat. It was either off, or too hot. Add a wall thermostat with degree settings for a higher score. Bathroom - as mentioned, clean and well-stocked. Water pressure in the shower was sufficient, though oscillations of hot/cold did occur as other guests' water use varied. Overall, the Best Western isn't 'new' - it's old, it shows its age in places, and its staff could use some customer service lessons. It was below my expectations, and the next time I am in Eugene I'll look elsewhere with my $225 per night budget. I should have gotten more for this money.

"Old but does the job"

chief2k10, Vallejo, California 27/02/2022

The young girl that was there when I checked in was awesome, very nice and helpful and informative. However the older lady that was there when i stopped in to ask a question was a grump, she didn't even stand up to greet me when I walked in she was hidden behind the computers I almost didn't see her there. I walked out after she literally gave me a 1 word answer. The direction of flow in the breakfast area was tight and cramped and too many people in 1 room. The staff was plentiful but the food area should have been in the smaller room and the seating area should be in the bigger room. Also there was no waffles they only had pancakes and even that they were more like mini pancakes. It seemed they rigged the machine to compensate for perhaps being low on batter. The first day the pancakes were normal size. Also maybe they should get a 2nd pancake machine because that is what caused the line to back up. The positives of this place is that its right across the street from my daughter and her school and the balcony with the creek and ducks that were fun to feed and watch. The only down fall is the bathroom door and walls of the room are super old. It gives an old dark dingy feeling but a little updating paint and new bathroom door will do the trick everything else is fine. I would stay here again because the price and location is good.


User 26/02/2022

Room was dirty and uncomfortable. Very expensive for the quality received. Musty smelling. Blankets smelled like cigarettes; garbage from the previous guest in trash can. I left my shoes on throughout the stay. Looks like they are trying to renovate - but for $230 definitely not worth it.

"Room needed upkeep and maintenance"

User 25/02/2022

Bathroom door wouldn't shut correctly, the hinges were falling off and incorrect screws were used. Not a good value for the money. This was a poor representation of best western hotels. I wouldn't value this room at $200, maybe $100

"If you're expecting an ADA accessible room, keep looking!"

User 20/02/2022

Rooms are nothing like on the website. The only ADA compliance was grab bars near the toilet and in the bathtub. The sink area was not accessible for a person using a wheelchair. Very narrow passage between the bed and dresser. First room had nasty carpeting so we asked for another room, second room had laminate flooring.

"Every room smelled"

U9092KWbarbaraw, Preston, Idaho 20/02/2022

The place was pretty standard for the age. Clean and every thing worked. My room stunk so asked to check another. It smelled just as bad. After checking the third room and finding it smelled just as bad, I just accepted that all the rooms smelled equally as bad. IT was really strange.

"Great hotel, right next to Univ. or Oregon campus."

R C, Pleasanton, California 14/02/2022

Brought my son for a on campus tour of U or O. Stayed here for 2 nights. Perfection! We literally walked across the street to campus, down the beautiful path and across the river bridge to see the stadium. Right next to good restaurants. Walked across the street to the arena for the basketball game. Parking included! Close to downtown. Easy to get to and stay at. We'll definitely be back!

"Overall good"

TRG581, Corinth, Texas 03/02/2022

Musty smell to the room when first walk in. Nothing a little deodorizer couldn't solve. That should be a standard procedure after cleaning the rooms. The first impression is what I remember and probably others too.

"Clean rooms, nice pool"

Carrie F, Lincoln City, Oregon 19/01/2022

I've stayed at this hotel since childhood. Now, as an adult, I can take my daughter here to play in the same swimming pool. This visit we were able to stay in a room that has been recently renovated and still smelled of new carpet. It was pretty nice, and had a deck overlooking the waterway so my daughter could feed the ducks from the balcony. This room was nice and the only room complaint was a rocking toilet. In general, the rooms in this hotel are not always as up to date as some Best Westerns. While the pool area is nice, the hot tub is in need of some updates as the jets are nearly useless.

"Great value and location!"

User 10/01/2022

Perfect spot for anyone wanting to be close to U of O for on campus activities or sporting events. The king balcony room is fantastic! Very spacious, could use some updating but would definitely recommend!

"Not great"

User 31/12/2021

This might be the worst best Western I have stayed at. Room was drafty and smelled like mildew. The shower took 20 minutes to heat up to an acceptable temperature. Chairs in the room had stains on them.

"Comfortable, Clean, Great Staff"

User 28/12/2021

I was visiting from CA and I absolutely will stay at this hotel again! It was clean! Staff was amazing and extremely helpful!! We arrived early and Ian was just great!! He made check in fantastic and easy especially after driving 12.5hrs! McKayla who extended my stay was also fantastic! The room view was cute! We were right next to the little canal behind the park! I was worried about parking but parking was fantastic it felt safe and easy to get into we were able to park in front of our room easy access. Good restaurants around the hotel.

"The place to stay"

gw3456, La Pine, Oregon 24/12/2021

They get a 10 service was great rooms were nice, liked Jessi, Mckayla and Audi they made my trip. I will stay there again and again. Not sure what else to say oh and loved the pool and hot tub and the hrs they were open. I would like breakfast till 11 for us late sleepers lol.

"Great Place in Eugene"

Jerry K, Fair Oaks, California 21/12/2021

Great Hotel nearby the university. Easy access to all parts of Eugene. Great price for a lovely room. It was quiet and warm on a cold windy winter day. Hot breakfast with many options to suit every diet. Will definitely stay here again.


TrevaS78, Longview, Washington 20/12/2021

Being as we are in the middle of a pandemic you would expect a room that is clean. I found grapes and other dirt debris on our floor. Our desk has crumbs around the light and phone. Cleanliness was lacking.

"Do Not Attempt A Reservation Online"

hollieforsman, Springfield, Oregon 04/12/2021

We live in Lane County and made a reservation on a night we wanted to spend out of the house with work going on and were not allowed to stay here because we live in this County?!? Made reservation days in advance. Apparently this flagship doesn't want my $260 for a room and I won't be continuing my Elite status…

"Holiday trip"

breadmancw, Medford, Oregon 27/11/2021

Stayed as we traveled to see family for the holidays. Great location, friendly staff and great to see the continental breakfast back up and going for the guests. they did a wonderful job keeping everything fresh and clean.


alisaw61, Portland, Oregon 27/11/2021

Only positive about this “ motel” is that the room was clean and the only renovated.part was the lobby building. Everything else was dated and the room itself had no carpet and was built on a slant with uneven floor that led to a little bathroom. Felt like you were walking on a gang plank. The place needs to be torn down and rebuilt as a single structure . It's across the street from the U of O and it needs to be a better experience for the price. Will not be staying there again. The staff was fine . This was a former motel from the 80s and it looks it.

"Heading to WA"

Bucksterooni, Springville, California 26/11/2021

Room appeared neat, clean, updated...and then we tried to take a shower. Tepid to cool water only. Asked front desk who claimed no one else had complained, no offer to fix. Next morning, water temp vacillated between hot and tepid; new front desk personnel stated they had had complaints from most of the rooms on that side (107). No attempt to compensate for not meeting this very basic expectation of hot water for bathing. Then I noticed a spray of black substance on the bathroom ceiling...source unknown; mold? The breakfast was great, an egg white/cheese frittata.

"Average Stay"

User 25/11/2021

Average stay nothing spectacular, would not consider this a 3star hotel, it's a motel, defiantly not the same experience as staying at other best westerns. The location is ok, it's a right across from the university and downtown area.

"Not great, not terrible."

User 20/11/2021

The front desk was polite and efficient. Excellent location for our needs. The room was very dated and worn but seemed clean. The wifi was so poor that it was unusable. The tv was 55 inches, but we never watched it. you need a roku account to watch it. Really? That was a new one on me. I thought it was a glitch, but the front desk confirmed it. Our keys worked about half the time so we made a lot of trips to the front desk for new keys.

"Needs major renovation and change"

AnonymousLodger, Durham, North Carolina 16/11/2021

Mattress is trash. It's has sag and will break your back. I say it's not even as good as Motel 6. Very expensive for the money. Gym is filthy and has very few equipment. The only treadmill they have is always malfunctions and the card never works more than a day. Never staying here

"Half Renovated, Half Decrepit Relic"

User 14/11/2021

Some of the buildings that comprise this property are more modern and some parts are decrepit relics from a different century. I stayed here for 2 nights last week and no complaints. I returned for 1 night and they put me in a different section which is a total dump. Poor wifi as well. They claim they can't switch my room because I booked through a third party. So if you're wondering why it's all good or bad reviews here that's why.

"Lacking needed requested accommodations"

frannycakes88, Sw Grand Mound, 25/10/2021

I booked a one night stay for myself and 3 of my family members. I specifically indicated that I needed a ADA friendly room for my injured mother. Lower level, bathroom with bars and low lip shower or roll in shower. I was told that all can be accommodated. When I arrived this was the not the case at all. I was told there was non available. The goal at the front put us in a room she thought was best. It was absolutely horrible. The room was such a tight fit that my mom was barely able to get through. The bathroom angle was difficult to maneuver through. The toilet was so low that it was extremely difficult for my injured elderly mother to get up and down from. I spent way too much money for this shotty room in the aspect that I thought and was told my needs were going to be accommodated. I would have honestly paid $200 at the Holiday inn down the road than give it to this place again. Oh and the room was not the cleanest eaither. There was cheeto chip residue on one of the pillow cases and we were given already used shampoos and conditioners among some other things. After my long drive with my family to attend a memorial this was all what I didn't want to experience. The pool area and gym are not as clean as it should be. You would think covid precautions would be too priority, they are not. The continental breakfast is a good try but not fresh like it should be. Seriously save your time and go elsewhere. Or only book here if it's less than $100. This place seriously put a huge damper on our drip and made things much more difficult than they should have been.

"Friendly staff- lack luster room"

User 25/10/2021

Wonderful staff customer service-Water pressure was poor and random cold and hot fluctuations with shower, lack of cleanliness in room, dust, splatter on doors and wall near toilets. Weird splatter on head board, top slide lock broken, 4:30 AM smoke detector battery went off, and was told that happens at least 3 times a week. Corners of room on carpet actually grey from dust build up.

"Worst hotel experience"

User 21/10/2021

We needed to sleep, but it turned out this was the late-night party hotel. People partied outside our room until 4 a.m. the desk clerk did nothing. We ended up calling the police. It was a disaster. It was a bad sign from the beginning. People were drinking in the parking lot when we arrived at 6 p.m. and the parking lot was overflowing. The front desk staff was unhelpful. Do no stay at this hotel unless you don't want to sleep.

"Breakfast good. Rooms are dirty"

Judith R, Forestville, California, Usa 17/10/2021

I have stayed at many Best Westerns throughout the years, and unfortunately this one rates below my expectations. We were staying in Oregon because of a funeral and this was the best location. The rooms are really, really dirty. My phone fell behind the nightstand and when I went to retrieve it, I found old garage that was not picked up from previous guests. The carpets are in desperate need of cleaning and the mattresses sag so bad, you roll to the middle. When I addressed my concerns, a quick apology and nothing done. I took pictures and cleaned the space myself. No excuse.


User 16/10/2021

We were placed in an animal-friendly room 3 nights. Stank. Internet connection was spotty at best. Good luck finding towels. I realize that the pandemic is tough, but this establishment is not even trying. Recommend avoiding if at all possible.

"Poor service"

birdog1us, Portland, Oregon 15/10/2021

I was disappointed by the experience at checkin. I asked about getting a room on the second floor and was told I could y make any changes as I had made my reservation through a third party. I hadn't. I made the reservation on their site. I asked what I could have done differently. They conferred and then ignored my question (that they clearly heard). I was given my form to initial and sign and handed my key. The room was next to the entrance and right by the vending machines and ice. It was noisy all night. I regret using all my points on that room.

"Surprisingly better than expected"

njmackley, Bonney Lake, WA 05/10/2021

This hotel appears to be a renovated property from the 1960s -- one story, cars park outside the rooms, exterior entrances. However, it was anything but ordinary. We reserved one queen bed and were given a room with 2 queens. The decor was nice, amenities in the room were good, and the breakfast was well above what was expected. The only issue was a non-working TV, and we were compensated for that. We'd go again to this property.

"Check in staff"

jkuoppelt, Winston, Oregon 30/09/2021

Was very disappointed in the way check in was handled and the lack of helping a customer find there room location. Worst front desk I've dealt with and we stay at best westerns all the time for trips.

"Place to stay in Eugene"

Chumlry63, Hillsboro, Oregon 30/09/2021

After a long drive I stepped out on the small patio, overlong a rive with a park across from me. The best was to relax and settle in. The room was spacious and clean. This is my go to spot now for when I stay in Eugene, Great location, with plenty to se and do close by.

"Tidy room and great location"

User 27/09/2021

This hotel met expectations of a Best Western, but the staff exceeded expectations being friendly and patient with many guests (me included) trying to check in early on Game day. Room was ready at 4 on the dot and while the lighting was minimal, the light from the slider made up for that. The creekside view was very nice, and just a few steps away from the path leading to Autzen stadium. Mattresses were about ready for retirement but very servicable.

"Motel, very clean, firm mattress"

gorgegrl, Troutdale, Oregon 25/09/2021

From the outside we were a bit concerned as it looks like an old motel. The room was very clean, walls all appear freshly painted. Had a mini fridge, and large tv. The mattress was a bit firm, but I would prefer this over something worn or saggy.

"Nice property, good location, ample parkng"

melissa t, San Francisco, California 25/09/2021

We were in town to move our son into an apartment for his second year at U of O. The staff is friendly and accommodating. It was definitely a busy week as the hotel was booked full. Nice clean room, good a/c, a microwave and small fridge. The breakfast was satisfying to get us started for the day with items individually packed like bread for toast, bagels, english muffins, cereal, eggos and french toast. There was also and automatic pancake machine, but was only in use 1 day out of the 4 we were there. Wifi was good. Indoor pool and jacuzzi was nice. No maid service. I think they were shorthanded. For some, it would be a big deal, but it was okay with us. we just went to the front desk to pick up any supplies we needed: toilet paper, kleenex and towels. also makes you conscious of picking up after yourself after the first day knowing that you'll come back to how you left it. Location is great as it is right across the street for U of O. We'd stay here again.

"Mildew Smell; Dirty Room"

User 23/09/2021

The room had the worst smell and the carpet was dirty. No help at as lol for the price. I will not be returning to the total. Considering the events in the area, there was no accommodations as far as changing rules or switching out.

"Perfect Near U of Oregon main campus"

531BH, Los Angeles, California 20/09/2021

We had wanted to stay at this property for a while but haven't had the chance until now. Located directly across from the University of Oregon main campus (near Matthew Knight arena and just a short 1 mile walk to Autzen Stadium (Go Ducks)) this was a great place to stay. We had an upstair, mill race view room. There were fish in the millrace and ducks that would swim by (especialy if you feed them!). The room was comfortable and very clean, breakfast was a little light due to covid, but otherwise a great property, quiet (although students hadn't returned yet to campus). Close to 'Track Town pizza- must try if your in town (or after the game).

"Outdated, poor service level"

User 20/09/2021

Totally inflexible on reservation change with advance notice. Needed to cancel third night, let them know on arrival and they made me eat the cost, which was over $200! Room keys stopped working repeatedly, they're using very old tech. This place offers convenience but that's about it.


michsnellpdx, Portland, Oregon 18/09/2021

Stayed one night while moving my daughter into her apartment at UO. Excellent location, great price. Room was clean, but had a musty odor…like wet dog. Shower temperature never got above lukewarm. Other than that, it was a fine place to lay my head down for a night.

"Blood behind sink fixtures."

User 16/09/2021

There was blood and blood spatters behind the fixtures in the bathroom. In a world of Covid, this was a little concerning. I took a picture and would be happy to share it. This increased my concern for the cleanliness of the entire rooom…

"Not likely to stay here again."

SaraRN1999, Auburn, California 13/09/2021

The picture of the room size was deceivingly exaggerated. Overpriced for $200/night The room had an odd odor. We almost asked front desk for a new room, but we were too tired after a long day on the road. I slept poorly worried about our moving belongings left in the car would be stolen as the hotel had signs posted not to back the car in. Great location across from Univ of Oregon and restaurant next door with amazing margaritas!!

"Customer service is amazing but the hotel needs some care."

Shannon R, Tacoma, Washington 08/09/2021

The employees there are awesome and very friendly. But the hotel itself needs help. Our tub didn't drain and we were on the bottom floor. There was also a very strong chemical smell that stayed with us our entire stay there. Even after having the front door open for a few hours to air out.

"A good night's sleep at a reputable hotel"

Lucie S, Ashland, United States 20/08/2021

I've stayed at BW in Eugene twice now and both times it was a positive experience. The bed was comfortable, all the rooms are on the first floor, there was plenty of parking. there were black out blinds, the housekeepers didn't wake me, the front desk staff were accommodating, and the hotel was close to a restaurant that had outdoor seating. My only disappointment for $145 for the night, was the tiny shower, like one you might find at a Motel 6. I am not a large person but I could barely turn around in it.

"Tough to leave such comfort"

User 15/08/2021

We arrived late and did not get to do much outside of our very comfortable room. The executive suite had plenty of space and an extremely comfortable bed. The balcony overlooking the creek was a pleasant place to enjoy breakfast and watch the ducks swim by. We were taken aback by the lack of bed spread and shower curtain but realized that the linens that were provided were sufficient and we did not need the shower curtain due to the size of the tub. Look forward to staying again and trying the pool.

"This is a motel… not a hotel."

User 15/08/2021

The front of the building is nice and well kept. However the rooms are dilapidated. Pros: the a/c works, walking distance to the amphitheater, and the staff are lovely. Cons: it's advertised as a hotel… but you drive up to your rooms door, the walls are thin, there isn't any water pressure, and literally everything else.

"property is in need of remoldeling and care"

peterpanjaffray, Anacortes, Washington 04/08/2021

check in took forever. then we got r room. walked in and someone had used the bathroom and seat up and not flushed. we asked for a new room ! the sliding glass door opens to balcony of sorts with a creek and ducks right outside. that was nice. the pool was very large and indoors and equipped. The tv however turned on and volume worked but changing channels wasnt happening. we gave up . the entry door was falling off of the hinges quick fix but not taken care of. very busy place . the breakfast was a microwaveable frozen breakfast sandwich and one side we didnt eat thinking i might not return again beds were not great

"Does this even count as customer service?"

AndySD, San Diego 30/07/2021

I hope we caught them on a bad day because the check-in service was absurdly bad. We arrived at 4:30, 30 minutes after check-in starts. Our room was not ready. Two groups of people in the reception area had been waiting for a room since 2:00. A line to check in formed and went out the front door. Every time someone got to the front of the line, there was a long conversation that resulted in the party being told their room was not available. Repeat over and over for every party. Why not quickly take names and room type from the people in line and make a list, then go down the list as rooms become available instead of repeating the same long conversation with everyone? At least then, people can get dinner or at least sit down instead of standing in line for 45 minutes. We ended up waiting an hour for our room. We watched as a man finally got to the front of the line and the front desk clerk gave him a room that was the same type we reserved even though we had been waiting for nearly an hour at that point. We were standing close enough to the desk to hear what type of room he reserved so it's not like she could have forgotten we were waiting. We ended up getting a 25% discount that night. So did everybody else. Additionally, the front desk clerk kept going on and on about being short staffed in housekeeping because they couldn't find anyone to hire and no one wanted to work. Not only is this unprofessional to talk about in front of guests, it is also wrong information. No one wants to work... for the wages you are paying. It means you are no longer offering competitive compensation. Do better, Best Western. FYI- the room itself was fine.

"The property is in decline"

KURT194, Wilmington 30/07/2021

This hotel should not be open to the public until all maintenance is complete. Room is not fully cleaned and have, bugs and cobwebs. Internet was out the second night of a 5 night stay and have not been back on. They were changing service (I was supposed to be working and depended on internet connection). No breakfast, however they provide coffee at the front desk. I really don't want to blame the staff but during the height of COVID would have been the ideal time to get maintenance done. Last on this at 10:48p one night maintenance tried accessing my room (this was crazy, I thought we were going to be robbed). It still bothers me that they had access to an occupied room (My daughter and I was fully assleap) This all falls on management.


Mizunosport1, Puyallup 25/07/2021

This was the last hotel on our eight day road trip and to be honest I feel bad for their staff. They are short staffed and doing the best they can, but you can see the impact it's having. Rooms weren't ready for guests at almost 5pm. Do not bother with breakfast, this is not because of covid it's because their management isn't prioritizing it or staffing (this is just my impression). The rooms are absurdly small, you cannot walk past each other without bumping into one another or the furniture. It smells like an old motel despite their best efforts. Everything in these rooms needs updated. The bright white light bulbs do not help to make it appear more bright. The AC units are equivalent to window units which do nothing when it comes to proper cooling. Management, do better. Make it a place staff want to be and your staff will make it a place people want to come. They can't do that with a lack of resources.

"So bad, we couldn't stay"

pjasso, San Francisco, California 23/07/2021

We had to bale. The room (207) had a horrendous smell of old smoke and wet dog. It was dark and bleak, but the smell made us both literally sick to our stomachs. My husband's throat immediately reacted to the air quality and smell coming out of the wall air conditioner. I will say that the staff was very accommodating. It was check-in time and they were swamped, but after standing in line again, they canceled our reservation and we found another lodging.

"Rooms are a little dated but still a great value! Dedicated breakfast room."

Aquarian76, Las Vegas, Nevada 22/07/2021

The benefit of a U-shaped style motor lodge is the ability to keep a close eye on your car. The cloth chair furniture and carpets do need deep spot cleaning, but the room overall is clean with a comfortable bed. Very clean soft sheets. Big lobby and EXCELLENT customer service and staff. Deducted 1 star only for the carpet/chair stains, but would stay again!

"Very Poor Experience at this Hotel"

User 14/07/2021

This hotel will change your room reservation. All staff does not know how to get rooms in different hotspots onto the internet. Does not answer the phone. Long waits to check in. Miss leading on rooms with a view when it is a view of an old house.

"Average Stay"

Dreye002, Pasadena, California 12/07/2021

Unsatisfied with our stay. Mostly to do with customer service support. Flight was delayed past midnight and I was calling for hours trying to get through to best western new oregon and no one was answering. It continued to say connecting to operator and would just loop around to main menu.

"Friendly staff with clean rooms"

User 03/07/2021

Very well located for our visit. Excellent location to the college campus. Felt safe with parking directly in front of our room. All the staff was friendly and the rooms were clean. The AC was a little noisy.

"Convenient, Friendly and Covered All Needs"

User 02/07/2021

I was thrilled to return to the Best Western New Oregon after having stayed previously before for leisure and this time for work. The proximity to my work site was fantastic and the room was everything I needed for an extended stay. The mini fridge, microwave and air conditioning were the highlights of the room, but the friendly and incredibly accommodating front desk staff were the highlight of the stay. All very friendly and willing to help with any requests (plastic cutlery and paper plates, extra toilet paper, bandaids etc.). The hotel is also walking distance to downtown Eugene. I truly enjoyed my stay and will always come to this hotel first when I can when returning to this location for business or leisure.


sukey0828, Atlantic City, New Jersey 01/07/2021

Price was jacked up because of an event. We were hoping to use sauna & hot tub but they were closed (probably a COVID thing), and pool only allowed 1 family at a time. If we knew this ahead of time, we would not have stayed here. Lighting is terrible in the rooms. Internet wasn't good, pages would only load like 20% of the time. Washer & dryer were convenient but as far as we could tell, there's only 1 for the whole motel. Employees were very nice. Room was clean. I would not stay here again. I did not feel it was worth the $$.

"Well Done"

User 09/06/2021

Best Western has done a great job at the boots on the ground level. Staff is always courteous and helpful. They just make you feel like they care. Not that easy to find these days! Keep doing what you do.

"Recent Stay at Best Western in Eugene, OR"

CalvinandKathy, Puyallup, Washington 03/06/2021

We stopped here for one night on our way to Reno. We have stayed here one time before. Don't expect a hot breakfast because you won't get one. Its breakfast in a paper bag and not very good. Don't get the breakfast sandwich because it is very dry and blah! The hotel is really old and the room smelled musty. You could see the outside through the front door. It felt like you could just kick in the door to enter! The beds are amazing and super comfortable. You get a microwave, but no frig. The bathroom area is nice with wonderful towels. An okay place for one night. The hotel staff is very nice. I did feel they charge way too much for the age of the place.


kaedaniels, San Diego, California 07/04/2021

Ant infested, no warm water, advice for parents- the river rooms railing an entire child could fall through so do not book with kids. There were black hairs everywhere and our feet stuck to the floor. Overall cleanliness was really disgusting.

"Pool is open and ready for some fun with the grandkids!"

User 02/04/2021

What a sweet gem this is, always clean , comfy beds, close to Track Town Pizza and the pool is larger than most hotel pools. We had a fabulous stay! We will definitely be back for other staycations in the future !

"Not clean"

Pameyavolta, Reno, Nevada 30/03/2021

This BW was quite dirty and reeked of wet dog. The room was booked as non-smoking and no pets. This will be the last time we stay here. My family would not use the shower as you could see the black mold in the bathroom.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Hello and thank you for your review. We are surprised to hear about the condition of the room you stayed in, as this is certainly not the norm at our property. We will make note of your concerns and look into which room you stayed in to ensure that our future guests have a better experience. We hope that you will consider staying with us again to provide you with a more comfortable stay. In the future, please make the front desk aware of any problems that should arise during your stay, as we will happily correct them.

"A very comfortable stay"

User 28/03/2021

Our room was very clean and the beds were very comfortable. The staff was helpful and the location was good. It's walking distance to a couple of restaurants and a nice market. We would stay here again

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for leaving a review of our property. We are glad to hear you enjoyed your time at Best Western New Oregon as well as our convenient location. We hope you'll stop by again the next time you're visiting Eugene.

"Old and smelly"

User 26/03/2021

The room we got was obviously and older room, so old it smelled stale. Don't even think about watching tv its goin to be a waste of your time. If your booking a room that says waterfront or waterview its not worth it at all. Dont waste your money. The beds were comfortable though I will give them that.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for leaving us with a thorough review. We will consider your comments moving forward to ensure that our guests have a good experience. We hope you'll stay with us again in the future, and let us know if any problems arise during your visit so that we have the opportunity to correct them.

"Good place"

pfayam, Seattle, Washington 07/03/2021

Friendly staff. COVID compliant clean Easy to make reservations. Good value for money Internet reliable Beds comfortable Breakfast beady and good coffee. Ample parking Services nearby grocery and resteraunts.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We are happy to hear that you enjoyed your time with us and look forward to seeing you in the future at Best Wester New Oregon.

"Clean and Convenient"

mitchellm183, Berkeley, California 11/02/2021

If your travel plans include Eugene Oregon and if you are looking for a clean and convenient place to stay and a good value, then the New Oregon is a great option. Right across the street from U of O and all the campus facilities this property is perfect for anything related to the campus. It is also very convenient to all of downtown Eugene. I also found the staff to be extremely helpful!

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review, Mitchell. We are happy to hear that you enjoyed your time at our property and hope to see you again at Best Western New Oregon in the future.

"Friendly kind staff"

tammywQ6140UL, Coos Bay, Oregon 11/01/2021

I want to especially Thank Bethany at the New Oregon. She has gone above and beyond my request every visit we had. I was having surgery in Eugene and driving a long way she made our stay even better. The rooms are clean and nice. The TV is a bit of a pita to work. Not many regular channels and I'm sure non-internet/Netflix/YouTube users would not be able to operate it very well. Being an older building the floor does slope toward the restroom slightly. Not a problem with use but took some time to adjust. Shower- AWESOME!!!!! Plenty of hot water no fluctuations and very hard flow LOVE IT The best pizza place in town (Track Town) is walking distance as well as StarBucks. I have stayed here 4 times and will be staying again in February. We stayed in a Pet friendly room and for those who have small dogs the beds are very high. We pull the ottoman over to the bed and put the luggage next to it and built stairs for our Maltese Mini to get on and off the bed.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
We appreciate you having stayed with us as well as your thorough review. We will pass along your many thanks to Bethany and are happy to hear that she was able to provide you with the excellent customer service you have come to expect when staying at Best Western properties. We hope to see you again at BW New Oregon.

"Avoid this property"

User 30/11/2020

This property is old and tired, rooms dark and I had problems with TV and toilet which I had to repair myself. Do I need to say more. When I reported tv problems staff member said to unplug if this didn't work she had no other suggestions, never offered to send help.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
We will work hard to address the problems that you have cited and appreciate you taking the time to bring them to our attention.

"Clean room, great deal"

Jfreesmiles58, Eugene, Oregon 17/11/2020

Room was clean but small. Amenities close by which was nice. Centrally located. Friendly staff. There was some construction in the vicinity which I was concerned about the noise however it was not a problem

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for staying at Best Western New Oregon. We are happy you enjoyed your stay. In the future, we do have a wide variety of room layouts to choose from, many of which you may find more spacious.

"Good Value"

Al0haLinda, Honolulu, Hawaii 13/11/2020

Clean simple accommodations conveniently located adjacent to the University of Oregon. Friendly and helpful staff. A bit disappointed that there was no modified breakfast or even coffee/tea as experienced at other locations in response to COVID-19 concerns and guidelines. All-around, very satisfied with the stay.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for staying with us. At this time, we do offer complimentary bagged breakfasts that our guests can enjoy in the comfort of their room. We hope you consider this when staying at a Best Western hotel in the future.

"Half way down"

Norman C, Angelus Oaks 31/10/2020

Stay in Eugene,OR off the 5 near slot of places and next to a great food bar and grill. Easy off and back on to the 5 . Takes the road off of you when goin up or down the state. You can get a very fresh stop the next day to get going wherever that might be.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your review. We are glad to hear you found our location convenient during your stay in Eugene. We hope to see you again at BW New Oregon again soon.

"Bad WiFi good location "

irvingtonevk, Portland, Oregon 25/09/2020

This place was okay for one night. The location is great and near the Oregon dorms. The WiFi was terrible. Neither my husband or I could get it to work. I wouldn't stay here again if anything else was available. It is near a Market of Choice for food needs.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
We are sorry that you experienced WiFi connectivity problems during your time with us. Our WiFi is usually a highlight of the stay for our guests, and maintains quick speeds, so we are sorry to hear that this was not the case for you and your husband. In the future, we would be happy to help you troubleshoot.

"Best Western New Oregon"

bdmaize, La Quinta, California 20/09/2020

The Best Western New Oregon is conveniently located close to the University of Oregon campus. The room and overall facilities were very clean, an excellent value and the staff was very helpful. I highly recommend it. It will be my first choice when I return to Eugene.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We look forward to seeing you at Best Western New Oregon again in the future.

"Tight quarters"

bremd10, Sacramento, California 01/09/2020

We stayed for one night on our road trip with my family of four. The room was narrow and the furniture was large so the space felt cramped. If someone is at the desk, you can't walk through. The beds are too high, I had to help my four year old up. It took me some effort to get on to the bed. The carpet in the room could use a carpet cleaning. Their bag breakfast has been the nicest of all the BW we have stayed at, they offer Jimmy Dean sandwiches and bowls. For one night, this place worked for us.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your review. In the future, we offer a wide variety of room types that may suit you and your family better for your future stays. We are happy to hear that everyone enjoyed breakfast. Hope to see you all again.

"Pet-friendly rooms are not as comfortable"

JTD138, Scotts Valley, California 22/08/2020

I have stayed at this Best Western a few times over the last 30 years and the rooms overlooking the river were great. On my most recent stay my two older dogs accompanied me, and I stayed in a "pet friendly" room on the first floor. The room had a cold hard wood which was severe and uncomfortable. It faced the parking lot and was quite dark, even with the curtains open, possibly because it was underneath the second story of rooms. The worst part was the shower - it was something out of a dumpy campground, with a portable showerhead that barely gave off enough water. When I asked the front desk staff if another room was available upstairs (to try to get a room with more light), I was told only downstairs rooms are for pets, but I did see a pet owner and their dog exiting from an upstairs room on my last day. I did not appreciate paying full price for such an uncomfortable room with a sub-par shower, and not being told the truth about where the pet-friendly rooms are located. I will not be staying here again.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to address your concerns. We will look at the room you stayed in to ensure the shower head is maintaining adequate pressure. Our pet rooms are located downstairs only. The pet that you saw may have been a service animal, and we appreciate you making us aware of the situation. Please feel free to reach out to the properly directly if there is anything else we can do for you.

"nice clean place to stay"

gwinnr2020, Roseburg, Oregon 17/08/2020

Nice, clean, and friendly place to stay. Would recommend to anyone as a good place to stay the night. Had fun watching the ducks in the river outside our room, kids really enjoyed that. Can't wait for next trip.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We appreciate you taking time time to leave us with feedback.

"Very Nice!"

jefcof65, Prineville, Oregon 10/08/2020

We found ourselves in the Eugene area during COVID. We had made reservations at the Best Western New Oregon. I'm glad we did. The check in was quick and simple. The staff were great to work with. The room was very nice, clean, and comfortable. The pool was open and it was great. The Best Western New Oregon will not disappoint!

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We are happy you stayed, made use of our amenities, and look forward to seeing you again in the future.

"Nice hotel in a great location"

Jan B, Vancouver, WA 27/07/2020

The Best Western New Oregon is a nice hotel. Basic rooms. Everything was clean. Right across from the University. I had a pet and there were plenty of walking places right around the corner. Clean nice rooms and parking right in front.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for staying at Best Western New Oregon. We are glad that you enjoyed your time at our property as well as the surrounding area thanks to our convenient location. We hope to see you again soon.

"Great Location, clean room"

KM5514, Sammamish, Washington 27/07/2020

This hotel is minutes off the highway and right on the Uni of O campus. The area felt safe and friendly. The hotel is just steps away from a great network of flat scenic trails around the Wlilmette River great for biking or walking, perfect for a power walk after a long day of driving. Our room was spotlessly clean though a bit dated. The bathroom towels were snowy white and plush - a pleasant surprise in a budget hotel. The air-conditioning was super loud, both from our room and the room next door, but I guess in the cooler months this would not be an issue. The room was very spacious with a balcony overlooking the river, and the bed was very comfortable.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
We appreciate you taking the time to leave us with thorough feedback. We are very happy to hear that you were comfortable during your stay and appreciated the convenience of our location. We look forward to seeing you again at Best Western New Oregon the next time you're visiting Eugene and the surrounding area.

"A good place to stay."

Alfred Y, Seattle, United States 26/07/2020

All the staff were helpful and courteous. Great location, directly across from the U of Oregon. Clean and extremely COVID-19 conscience. This is the 2nd time staying here and I will definitely stay here again!

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We look forward to seeing you again in the future at Best Western New Oregon.

"Best Western New Oregon"

User 03/07/2020

The perfect place to explore Eugene, Springfield , and the surrounding wineries from. Attentive staff, clean rooms. The only disappointment was that the hot tub was closed due to Covid. Easy to get in and out of.

Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We look forward to seeing you in the future the next time you're travelling through Eugene.

"1st stay since corona virus restrictions"

karendrock1, Eugene, Oregon 31/05/2020

The hotel was nice and very clean. There is a nice area outside for my dog. There is a resturaunt next door that has reopened which was very convenient. There is a lot of construction going on in the area but it didn't effect my stay

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We are happy to hear that you enjoyed your stay at BW New Oregon and look forward to seeing you again soon.

"My best western experience"

viictoriiasecrett620, Carmichael, California 19/05/2020

I loved my stay ! Staff was very sweet, I was comfortable there, very spacious, the AC was amazing lol, thankful for all the towels!! I will be staying here for future trips to Oregon again! Thank you !!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hello, and thank you for your review. We are happy to hear that you enjoyed your recent visit at Best Western New Oregon, and hope to see you again the next time you are visiting Eugene.


J M, Eugene, Oregon 26/04/2020

First, I'll say that I've stayed here before and had a good experience, that's why I chose this location again. Last time we stayed here, it was a 2nd floor overlooking the millrace (stagnant creek : welcome to Eugene) and the room was clean and comfortable. When I booked this time (4/25/20) and requested a similar room, I was told it wasn't available. Not sure why, since we're in a global pandemic and they were at <10% capacity...? Anyways, checked into room #133 and it was fine by a quick first glance. A bit small, but clean with updated furniture and fixtures. I jumped in the shower right away, and when I got out I noticed just how screwed up the whole room was; half the room was level, but the other half was like completely slanted and crooked! It was like the room was built out of a converted garage where there was an inclined driveway that went into a garage. The bed/tv area was level but the rest of the room was like being on a hillside. Not even joking. If you set a pen on the table it would roll away, and you could see outside from under the door because the floor was so jacked. Thankfully, I don't suffer from vertigo and didnt trip and crack my skull. I can deal with with the noisy heater unit and the stupid “smart” tv that doesn't have any local channels, but having a living space that is crooked is just unacceptable. I didn't complain or ask for a different room, because I was already settled in after my shower and didn't want to deal with packing everything back up. Regardless, I felt the $95 I paid for the room was outrageous given the extremely poor quality and degrading conditions of the building structure. In the attached pics, notice the water level In the glass and the angle of the floor under the door.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hello JM, We are so sorry to hear that you were unhappy with the room you were placed in. Had we known during your stay that there was a problem, we would have done our very best to correct it. We hope that you do choose to stay with us again so that we may leave you with a better impression of all that our property has to offer.

"Well located but didn't like the room"

jillcB5471WM, Seattle, Washington 26/04/2020

This is well located across from the campus of the University of Oregon. We stayed one night. Our room had a very noisy heater/fan unit that kept me up all night. The beds were super high off the floor and the floor itself was the fake bamboo-looking vinyl so I worried our little dog would jump off and break her leg (nice that they take dogs though!). The TV set up is really the worst--a program called "Telegenic" where you have to download an app to use your own phone as the remote. We couldn't figure out how to use it so I have the stupid app but couldn't use the TV.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate you taking the time to leave us with a thorough review regarding what went right during your recent visit as well as areas with the potential for improvement. In the future, we would be happy to help you utilize all of the television features. While downloading the Telegenics app is an option for our guests, it is not necessary in order to use the services. We are sorry for the trouble you experienced and will be sure to work to address your concerns.

"Nice and clean, but seemed older"

User 24/04/2020

Front desk was super friendly. The hotel itself was nice and clean, but seemed a little older.. I thought the price was a little on the high side. I did see pictures of a nice indoor swimming pool, but I didn't get s chance to make it down there.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review. We appreciate your feedback.

"Beautiful Eugene"

Jim U, Bremerton, United States 14/03/2020

Arrived at the New Oregon Best Western, to a beautiful well staffed front desk. Room was perfect, and allowed room for our furry family member to attend with us a trade show. Breakfast was one of the best ever experienced at any Best Western over the years.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for leaving us with such a kind review. We are happy to have made your experience a memorable one during your time with us at Best Western New Oregon. We look forward to seeing you again in the future.

"Good Price"

Ken H, Victoria, Canada 01/03/2020

My previous review on this hotel was suppose to be a 4 but ended up a mistake of 1. Redoing as it is a nice place to stay with friendly staff, clean room, comfortable bed & bedding as well as a hot breakfast. Next door is construction so this may have been why the price was so reasonable. We will be staying there again in the future. Ken

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate your review and look forward to seeing you at Best Western New Oregon again in the future.

"Good location and clean rooms"

tourchick, Bemidji, Minnesota 25/02/2020

We spent three nights at the Best Western New Oregon right near the University of Oregon campus where our grandson lives. Although convenient, some aspects of the hotel were less than appealing. We had a pet friendly room that was clean. The room was pretty small and the bathroom very small. Had trouble turning the faucet on in the tub because it was stuck and wouldn't pull out. We enjoy watching TV in the evening. You can only access 4 local channels. Everything else you needed to use apps such as Hulu, Sling, etc. If you didn't have an account you had to enroll in an account. My husband was told that "that's the way we do it". The breakfast room was nice and it was a good included breakfast. I felt the price of the room was too high for the size, quality and lack of amenities.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying with us. We are sorry to hear you had trouble accessing the thousands of movies and shows available to our guests during your stay. In the future we can show you how to better utilize the in-room streaming services. We appreciate your thorough review.

"Best stay at Best Western"

Wendy S, Bellevue, Washington, USA 21/02/2020

As expected everything worked smoothly. We have to work part of every day as we travel and sometimes internet can be dodgy but it worked perfectly. Will definitely stay again and recommend to my clients who book their travel with me.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We look forward to seeing you again at Best Western New Oregon.

"Great Location, Traditionally Nice Place, Time Does Take Its Toll"

JohnDayRafters, Central Oregon, Oregon 17/02/2020

The New Oregon is not new and has not been for years. Would I stay there again, heck yes, does it need some love, yes it does, should you stay there, sure, its fine. Water pipes loud from room next door, sounds like a jet engine taking off when they turned on the shower. To me its on the edge of needing investment and redeveloped as the area grows. They did put in a new TV system that is not fun to use, unless you are 15 and or have lots of time. I am used to hitting ESPN for game day before I go to a Duck game, that is a process now. Its finest days are behind, they price like its special, location is the reason they can do that. I figure you will see a tear down in the next few years and a multi story new project will be built to stay competitive. Staff is friendly and nice, no complaints. GO DUCKS !!!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review. We appreciate you patience and consideration as we implement property improvements and work to update our facilities.


jeremyshaffer045, Albany, Oregon 17/02/2020

Took the kids to WWE it was across the street from BW so we didn't have to pay for parking its was a great stay breakfast was good lots of stuff to choose from we got an upgrade to the family suite it had 3 beds an the kids had there own bed room

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hi Jeremy, Thank you for leaving us with a kind review! We are happy to hear that you enjoyed your recent visit to Eugene for your event at Matthew Knight Arena and found our location convenient and comfortable. We hope to see you again at Best Western New Oregon.

"Awake to the pre-dawn sounds of rumbling truck engines outside your door"

CA2ME, California 12/02/2020

Nice place except for the onsite construction trucks rumbling their engines in the wee hours of the morning, just outside the door. One would think that the motel manager would have scheduled this commotion to start at a civilized hour so as to not disturb paying guests. Definitely would not stay here again.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are sorry for the noise due to the other guests that stay with us and depart early in the morning. We appreciate you taking the the to voice your concerns and will contemplate ways to address this problem.

"Eugene Oregon"

vinson52, Burns, Oregon 07/02/2020

Met up with several family and friends to attend the Civil War Women's Basketball game at Matthew Knight Arena. This particular Best Western is across the street from the arena. It is a nice hotel with a complimentary breakfast. Across from the arena on a side street is The Wild Duck I highly recommend it.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review. We are happy to hear that you enjoyed the proximity of our hotel from the Matt Knight Arena during your visit to Eugene and that you enjoyed your stay. We hope to see you again soon at Best Western New Oregon.

"Visiting my son at U of O"

Kathleen H, PDX, United States 04/02/2020

Easy access to University of Oregon's campus to see my sons art exhibit. I was able to walk over to exhibit hall and not have to deal with campus parking. Staff was very friendly in front lobby. They go out of their way to meet your needs. I relaxed in the sauna before bed and it was wonderful. This is a non smoking facility and I appreciate that no smoking is allowed on premises.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to leave us with feedback. We are so happy to hear that you enjoyed your time at Best Western New Oregon as well as the convenience of our location. We hope to see you back again the next time you're in Eugene visiting the University of Oregon campus.

"Great stay in Eugene"

Lucia I, Medford, Oregon 01/02/2020

Great location very knowledgeable and friendly staff. Rooms very clean and comfortable . I wish they would have a ottoman in room so one can put feet up after a long drive. Would return to this hotel!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We appreciate you taking the time to leave us with feedback and are happy to hear that you enjoyed your recent visit. We look forward to seeing you again at Best Western New Oregon.

"Good deal for the price"

BlaineA_12, Hillsboro, Oregon 27/01/2020

This motel is right across the street from the Knight Arena and the UO campus. It has a pool, breakfast, and the beds are very supportive if you have a bad back like me. The only issue for us was that there was no night light for the bathroom. On the other hand the staff is very supportive and want to see that you are satisfied.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your thorough and kind review. We appreciate you staying at Best Western New Oregon and hope to see you again for your next event at the Matthew Knight Arena and UO Campus.

"Very nice."

Ellen V, Yuba City, California 11/01/2020

This hotel is very clean, the staff is very friendly and professional. While this hotel has been around a while, it is very well maintained. The pool and spa area was clean and quite comfortable. Breakfast the next morning was also very nice.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate you taking the time to share your recent experience when staying at Best Western New Oregon. We hope to see you again soon.

"Not the Best Best Western "

317dianaw, Salem, Oregon 09/01/2020

Our check-in was pleasant and efficient. We knew we were in a bit of trouble when we opened our room and saw the beds. You could see the dips in the mattress and sure enough both beds were uncomfortable and we rolled to the center. The bedding seemed dated and I wondered if the blankets were washed. The room was spacious in fact could have used another chair since there was space. The room felt semi-clean but the bathroom floor had seen the wear of a shower curtain that couldn't keep the water in the shower no matter what we did. I also thought it was odd the shampoo conditioner and soap were at the sink outside the bathroom area. Better take them in with you! No real place in the bathroom to put anything outside the towel rack over the toilet or on the floor or the towel hook on the door. It was nice having the duel sink area and outside the bathroom but that needs to be thought out for guest conscience with the simple things like where to place things in the shower area and move the items for a shower into the shower. Our stay was a later arrival and super early departure so we didn't use anything but our rooms and left before breakfast. Sadly it is not a place we will return to as there are other BW in town that are a step-up.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are sorry to hear about your experience and will be sure to take your feedback into consideration when considering property improvements. Please feel free to reach us directly if you would like to discuss your recent stay further.

"Last minute stop"

KimF1324, Lake Geneva, Wisconsin 07/01/2020

Marcella was so kind and helpful. We pulled in late after driving all day. We ended up with 3 queens instead of a king because of not having an elevator and we are senior citizens. We did see some suspicious activity near our car and had two cars that seemed to be casing the place. My husband didn't sleep most of the night because he was afraid our car would be stolen. We notified Marcella and she said they had cameras in the parking lot. The breakfast was decent. The bed was comfortable and was able to take a good shower.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for leaving us with feedback. We are glad you enjoyed your time with us.


P1393VPyolandac, Merlin, United States 31/12/2019

My husband & I always stay at the New Oregon Best Western. Close to our son's home and its closeness to the University of Oregon, and the Matthew Knight arena and anything to downtown makes this hotel t he best location to stay.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy to hear that you and yours enjoy your time at Best Western New Oregon.

"Comfortable and Convenient Stay Close to Thriving Eugene OR"

yellowviolet79, Portland, Oregon 31/12/2019

Best Western New Oregon is a good choice if you are visiting Eugene OR. The comfort and convenience of being in a safe and homey atmosphere (away from home) relaxes and maintains one's peace and harmony. The Staff are very cheerful and helpful.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We are happy you enjoyed your home away from home at Best Western New Oregon.

"Hot is Hot"

Melony B, Bend, Oregon 28/12/2019

We have stayed in many different places, and one thing that is always a disappointment is the shower. Not Here!!!! My husband was not feeling well and he wanted a HOT and LONG shower. He got it. I think he stayed in the shower for 10 minutes and never ran out of hot water. AWESOME!!!

"Great stay"

Renreavis, San Rafael, California 20/12/2019

Great amenities coffee in rooms whitch was a plus...staff very friendly hard workers.beds were amazing very very comfortable an was high off ground. They defiantly make sure u have extra towels. coming back when I visit my family in Oregon.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review and for staying at Best Western New Oregon.

"Civil War Game"

camohogan, Vancouver, Washington 01/12/2019

I like that the pool is in it's own building. I've been to places where I get a room near the pool and its load, especially if it's open till Mid-night like it is here. Awesome location too, .9 mile walk from the stadium.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying with us. We are happy to hear that you enjoyed your time with us at Best Western New Oregon.

"Great service, room, location"

malindacbrown, Portland, Oregon 28/11/2019

Checked in late on a Friday evening for an early Cross Country meet on Saturday. I received accomodations to assist me with my limited walkig abilities. Provided a great breakfast. My son loved the area as he was able to see the Matthew Knight arena.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for leaving us a review! We are happy to hear that you enjoyed your visit to Eugene as well as your time at Best Western New Oregon.

"Good Value, Good Hotel"

Scooge, Surrey, Canada 28/11/2019

If you are looking for a clean well run hotel within walking distance of the university, this is the place. It is quiet and convenient and the staff is very professional and friendly. We have stayed here before and will stay here again.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you were happy with your stay and that we will be seeing you again at Best Western New Oregon.

"Wonderful place to stay"

User 22/11/2019

The rooms are clean and spacious. The front desk staff are always available, friendly, and helpful. The breakfast spread is good, and fresh. The location is great - by U of O and the Willamette River.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you enjoyed every aspect of your recent visit to Eugene and your stay at Best Western New Oregon.

"Never know what your gonna get"

User 20/11/2019

Front desk is awesome but you never know if your going to get a nice clean room or one worn out. There were large holes in the bathroom walls. They were pretty full with construcktions workers from next door so short of room.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hello, and thank you for your feedback. We will be contacting you regarding this matter and how we can work to address your concerns.

"Always Welcoming!"

kmcav0y, Wilsonville, Oregon 18/11/2019

Whenever we stay at Best Western New Oregon we are made to feel welcome and appreciated. The staff always smiles, says hello and makes sure everything is ok! They are also very accomodating! We will continue to use this hotel in the future!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! We are happy to hear that our welcoming staff makes your stay all the more enjoyable during your visits and that we will be seeing you again at the Best Western New Oregon.

"Great amenities, location, and friendliness. Clean."

MemphisTigers_11, Memphis, Tennessee 17/11/2019

The entire staff was very friendly and helpful. The location right across the street from the U of Oregon and the Knight arena were perfect. The room was large and clean, and I was able to get one on the millrace, a small stream with ducks and even a swimming nutria. It was very quiet back there. Parking right at your door. A nice sports bar/restaurant next door. All the right amenities, microwave, refrigerator, large tv, coffee maker, and a lovely bathroom. The 24-hour coffee in the lobby was delicious. The bed and pillows were very comfy. I look forward to staying here again.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate you taking the time to leave a thorough review of your recent stay. We are happy that we were able to accommodate your needs during your time at the property as well as throughout the entirety of your visit to Eugene. We hope you'll come back and see us at Best Western New Oregon the next time you're in town!

"New Oregon Best Western"

User 15/11/2019

Wonderful stay. Efficient and knowledgeable staff. Lovely breakfast pool and hottub. Only drawback is having to go outside to access meals and fitness center. Good coffee. Would definitely stay here again

BestWesternEugene, Public Relations Manager at Best Western New Oregon, responded to this review
Thank you for your review! We are happy to hear that you had a comfortable and enjoyable visit. We look forward to seeing you at Best Western New Oregon again soon.

"UO Boys Weekend"

User 28/10/2019

We've stayed at a few hotels in this area and this one is our favorite. The location is great for sports weather it's a football game or basketball. The suites are good for groups. Good restaurants within walking distance.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy that we continue to be your preferred hotel during your travels to the Eugene area for Ducks sporting events. We appreciate your review and hope to see you again soon at Best Western New Oregon.

"Touring Eugene's solution to Homeless"

bobb39, Rockford, MN 22/10/2019

Convenient location near the sites we were reviewing. Excellent restaurants within walking distance. If you stay here try the Chinese restaurant, House of Chen just down the street. It is elegant and the food is gdreat and very reasonably priced.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! We are happy to hear that we were able to facilitate your recent travels and that you enjoyed your time with us. We appreciate you taking the time to share your experience.

"Outstanding STAFF New Eugene Oregon Best Western"

Jim U, Bremerton, United States 13/10/2019

From arrioval to departure it has been a very enjoyable experience. Magnificent staff from main check in office to room service and breakfast opportunity. Very clean with nice amenities and very happy staff.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We hope you'll visit us again soon at Best Western New Oregon.

"Great place!"

markcargile, Longview, Washington 12/10/2019

Awesome front desk staff! Clean,Quiet and has really nice beds and updated rooms! Pool and hot tub are always clean and work properly. Prices are consistent this place is in a perfect location close to food etc. keep up the Excellent Work!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy you stayed at Best Western New Oregon. We hope to see you again soon! Thank you for taking the time to leave such a kind review.

"Clean, safe, Comfortable "

DAPFpodcast, Napa Valley, California 12/10/2019

Nice place. Thin walls. Clean. Up to date. Plenty of parking. Indoor pool. Solid WiFi. Across the street from Oregon. Close to food and Starbucks. Very friendly and accommodating staff. Comfortable beds. Shower has great pressure.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for reviewing your recent stay at Best Western New Oregon. We are happy to hear that you enjoyed your time at our property during your trip to Eugene.

"Traveling with Bandit"

Donna D, Thousand Oaks, California 11/10/2019

My daughter and I traveled with her Australian shepherd, Bandit. It worked out perfectly. We were on the first floor, the staff was helpful and friendly, and the environment felt safe. I would recommend this hotel for the price, and it was adjacent to the University.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you enjoyed your time with us, and that we were able to accommodate you during your trip to Eugene and the University of Oregon. We hope to see you again at Best Western New Oregon.

"Family visit"

edisondon, Fort Bragg, California 04/10/2019

Was greated the minute we walked in the office, the check in was very fast and they were very helpful. we were told where everything was and the times for breakfast. The breakfast was very good and kept hot and full...GREAT Stay

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review and for staying at Best Western New Oregon. We look forward to seeing you again soon.

"Great motel"

NorthStar65434497272, Eugene, Oregon 02/10/2019

Friendly staff and a great location. We had to stay here for a long time while our house is getting repaired. Pet friendly... even our cat was welcome. Great breakfast and amenities. I would recommend this Best Western.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying at Best Western New Oregon. We are happy to hear that you enjoyed your time with us.


User 01/10/2019

Great get a way i enjoyed the 3 days i was there great staff and super clean rooms . hot tub could if been a lil warmer. But was very nice and i would go back. Breakfast was great to. Didnt except what they had and it was nice

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for leaving us with a review of your recent stay. We are happy to hear that you enjoyed our complimentary hot breakfast, helpful staff, and clean and comfortable accommodations at Best Western New Oregon.

"Many items not in working order"

User 30/09/2019

If you are looking for a hotel within close proximity to Matthew Knight Arena, this fits the bill. If you are looking for a room in which the tv/phone/toilets are in good working order, this is not the hotel for you.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are sorry to hear that you had problems in the room you stayed in. Please give us a call at the property directly and we would be happy to discuss this further.

"Fantastic place to stay when in Eugene."

User 29/09/2019

We have stayed here twice and have been pleased both times. It is extremely convenient if you are visiting a student at UO. You are across the street from campus and close to the river. The rooms we have stayed in were quiet even though the road is busy.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy to hear that we are your preferred location when staying at the University of Oregon. We appreciate your business and look forward to seeing you at Best Western New Oregon the next time you're visiting Eugene.

"Great Convenience to Mathew Knight Arena"

IrishCruzer, Monmouth, Oregon 26/09/2019

Just across the street from the arena and Starbucks a block or so down the street. The bed was very comfortable and so were the pillows. The room was very clean and nice. The lobby was great with very helpful staff. The breakfast was the normal faire but done well. There were several bars and restaurants within walking distance. I will definitely stay again and highly recommend.

"horrible place to say"

User 22/09/2019

Place was dirty, food was not good. The room was really dirty, hot and bathroom falling apart. I could not wait to leave. They increase their prices based on events. Their is not any nice hotels in Eugene in my opinion but this one was just nasty. I have never stayed in such a gross hotel in my life.

"Excellent value with Terrific location"

User 14/09/2019

I always stay at this Best Western when In Eugene, Oregon. The cost of the stay is normally very reasonable and the location is perfect for any business or pleasure at or around University of Oregon. Very abundant breakfasts and a nice swimming pool and hot tub to relax in after a long day.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review, Sandy! We are happy to hear that you enjoyed your recent visit to the University of Oregon. We hope to see you at Best Western New Oregon the next time you're in Eugene.

"Very clean rooms and very friendly staff!"

N2584OErachel, Sherwood, Oregon 10/09/2019

Stayed one night for a Duck football game. We were able to check in early and got to park undercover. The front desk clerks were all very friendly and helpful from check-in to check-out. Our room was nice and clean -- plenty of towels and bath products. The location is great if you are attending an activity at Autzen or anywhere on campus. Thanks for making our game day trip a success!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying at BW New Oregon for your recent trip to the Eugene area. We are happy to hear that you enjoyed the football game and our hotel's close proximity to Autzen Stadium. We appreciate you taking the time to leave us with feedback regarding your stay and look forward to seeing you again in the future.

"Ducks game stay"

MBSurfer32, Manhattan Beach, California 08/09/2019

This was our 1st visit to EUGENE and this hotel and we were very pleased with our stay. It is conveniently located across the street from campus and a 5 minute walk from the football stadium. This hotel is very clean with great amenities. They serve free breakfast that included a pancake maker, oatmeal, excellent omelettes, and even almond milk as an option for coffee and cereals. I used the jacuzzi and pool but saw they also have a sauna. The room was very clean with a super comfortable bed, TV, and WiFi adapter. I would highly recommend staying here.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. We are happy to hear that you enjoyed your recent stay, the complimentary hot breakfast we provided, our hotel amenities, and our convenient location. We hope to see you at Best Western New Oregon again the next time you are in the area for a football game. Go Ducks!

"excellent value"

User 07/09/2019

This motel/hotel works fantastic. As most motel-like hotels, it offers everything a traveller needs in a very professional way. Do not expect extras or luxurious services/stuff but all is clean, even the swimming pool and the gym and the sauna!!! Ok maybe having breakfast in paper plates and cups is a bit .... uhhhh.. but the breakfast itself is very rich. The only drawback is that the rooms do not have a small desk in case you want to do some office work.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to review your recent stay. We are happy to hear that you were satisfied during your time at our hotel. In the future, we do offer rooms that provide a work station and desk if this is something you are looking for. We have multiple room types and layouts to choose from. We hope that you keep this in mind, and hope to see you again at Best Western New Oregon.

"Comfortable stay, convenient location."

User 03/09/2019

Stayed here a couple different times with daughter attending U of O. Rooms are roomy and comfortable, nice quality linens, generous supply of towels. Its was a bit hot on this last stay, no actual central AC but a room AC type of machine worked well, just noisy. I tend to be very noise sensitive though. TV is gigantic sized. Our room had a balcony on the millrace, really enjoyed that and felt it worthy of the few extra dollars when you select your room. Breakfast: decent. Good quality coffee, lots of cold and hot food selections. Pool/sauna/hot tub area is nice looking, did not use. It was open till 12 which seemed generous. Overall great stay. Eugene has lots of lodging options, from the high end Inn at the 5th, to some lower level motel type places. This place will definitely fulfill all your needs without breaking the bank. Location cannot be beat. Extremely comfortable.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you enjoyed each aspect of your recent stay and that we can look forward to seeing you again at BW New Oregon during your next visit to Eugene and the University of Oregon campus.

"Close but not enough"

BR_Nice_Guy, Baton Rouge, Louisiana 03/09/2019

What I liked: This motel is conveniently located to the university and not far from downtown if that is where you want to be. The prices are ok unless it is a game day. It has the amenities like breakfast buffet, pool, laundry, WiFi, etc. it has been refurbished. Staff were friendly. White I didn't like: The bed was a high rise. If you're not in good health getting in and out of bed could be a challenge without a step. The bathrooms are small (not enough counter space) with no bathtub. My room was supposed to have a refrigerator but it didn't. There were stains on the furniture and floor. When a h/motel has WiFi one is generally given access info at check in. I forgot to ask and they didn't tell. It appears there is only one ice machine for the complex and it is by the main office which isn't terrible unless the weather is bad and one doesn't mind hiking in the rain. Summary: A motel past it's prime trying to be hip for the university crowd. It's located in “Track Town” with beds suited for pole vaulters.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hello, and thank you for your review. I am sorry to hear that you were dissatisfied with the room you were placed in. In the future, we do have a wide variety of rooms and layouts to choose from. All of our rooms do have refrigerators located in the media console, and the wireless access is conveniently written on the rooms keys for our guests. We should have verbally made you aware of this, and apologize if we did not. We also have three ice machines located throughout the property, however we understand the walk to one in the Oregon rain can be frustrating. We do hope to see you at our hotel for your next visit to the Eugene/ University of Oregon area, and please don't hesitate to give us a call if there is anything else we can do for you.

"Eugene Oregon"

User 03/09/2019

The room was very nice, it was quiet, the river view was pleasant and included ducks swimming by. We know the ducks did not work for the motel. Breakfast was convenient, close by, and the food was good. No waiting for service and there was plenty to eat.

"Just a place to sleep"

hannahkay11, Portland, Oregon 02/09/2019

We stay in a lot of best westerns around Oregon and keep coming back for a reason! Unfortunately we trusted the best western name when booking this room in Eugene. The room smelled like someone with a dog had lived in it for a month, when it was a no dogs or pets room. Also the carpet felt unclean. We did not feel comfortable walking around the room barefoot. All that aside the bed was very comfortable and the sheets were clean. The room was just very outdated and probably well used. The tipping point was the following morning we were jolted awake when someone tried getting into our room and the only thing that stopped them was the chain on the door. No one ever came to apologize for the mistake which made us feel even more uncomfortable.

"University of Oregon New Oregon"

Kurt K, Big Bend, United States 02/09/2019

Everyone here made us feel extremely comfortable and were very accommodating. Beds, sheets and pillows provided a great night's sleep. Conveniently located across from campus with good restaurants within walking distance.

"A first-rate staff"

William M, Boston, Massachusetts 29/08/2019

This place is in a gem of a location right across the road from the University of Oregon, and within easy driving distance of many other local attractions. But what was really outstanding about it was the very helpful lobby staff, who conducted themselves, in the equally impressive grand lobby area, as if this were a high-end luxury hotel. Directions, touring tips, help with forgotten items, ready smiles, pride in appearance. That's the spirit! And don't miss the trail that connects to the property -- recommended by that same special staff.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review, William! We understand that quality customer service is what makes the visit memorable long after your trip. We were happy to host you at Best Western New Oregon during your recent visit to the University of Oregon and hope to see you again the next time you're in the Eugene area.

"Friendly, clean and great location."

Tim S, Durham 26/08/2019

The staff i always super friendly and helpful and we love the location because we have a daughter at U of O and a son at NCU! Clean rooms and a snap to check in and check out. We have stayed here multiple times and never had a bad experience.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review, Tim! We are happy to hear that our convenient proximity to the University of Oregon campus keeps you coming back, and that we are your preferred hotel in the Eugene area. We hope to see you again soon at Best Western New Oregon

"nice place"

Hank B, Marysville, California 13/08/2019

I've stayed here many times for business and the rooms are clean, quiet and very nice. I will come back. rooms have a fridge. microwave. perfect for business or pleasure travel. they have free breakfast.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy you enjoyed your stay at BW New Oregon and enjoyed the properties accommodations as well as the complimentary hot breakfast. We hope to see you the next time you're in the Eugene area.

"Friendly and Good Location"

Kimberley R, El Dorado Hills, California 10/08/2019

Very friendly front desk and cleaning staff. Walk directly across the street to University of Oregon and Mathew Knight stadium. Good variety of breakfast included. Other food located in close walking distance.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am happy that you enjoyed your time at our property as well as its convenient location. We appreciate your kind words regarding our friendly staff and are happy to hear that you enjoyed the complimentary hot breakfast during your time with us. We hope to see you the next time you're in the Eugene are to visit the University of Oregon and Matthew Knight Arena.

"Nice Place to Stay"

vgardner20, Santa Clarita, California 07/08/2019

I was there with my daughter to visit a college. The hotel was in an excellent location. Walking distance from the school and a short taxi from the airport. The staff was super friendly and the room was nice. I would come back.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying at BW New Oregon. We are glad to hear that the hotel was convenient during your campus tour and that you enjoyed your time with our staff during your stay. We hope to see you again the next time you're in Eugene.

"Great staff and accomodations!"

User 04/08/2019

We were in town for a wedding...and occupied 4 separate guest rooms for our family. The reservations and accommodations were very good from check-in to check-out! We have utilized this motel for the last 5 years while our son attended UO. Highly reccommend!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review. I am happy to hear that you and your family enjoyed your recent stay at our property as well as your past visits throughout the years. We hope to see you again the next time you're in Eugene!

"Nice room, good location, TERRIBLE tv experience"

elainea3, Albany 31/07/2019

Friendly staff but terrible tv viewing options for the price of the room. The evening gal tried to fix the problem but she was pretty much by herself - everyone else had gone! 24 channels and some of those did not work. Good location to Matthew Night Arena, but.....

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are sorry to hear that the cable was a problem during your recent stay. We are upgrading our services to provide live streaming platforms and extended cable to our guests. These new features will be installed over the next few weeks, and we appreciate your patience in the meantime.

"Nice Hotel Good location"

Jim K, Lincoln, Nebraska 31/07/2019

We were in Eugene for a wedding/vacation. We stayed here for a week. The Staff from the Front desk to House keeping. were Helpful and Accommodating. Just a few blocks from wedding location on UO campus Old Father Lawn. We took a morning walk in Alton Baker Park. Also just a few blocks away. We also walked to the Saturday Market Downtown, that was a bit farther, but not bad. Breakfast was pretty good. They put out a nice variety. One thing that was missing were waffles. They did have a pancake machine, my wife had one I passed. I guess if I had one complaint it would be that the HotTtub was out of order. (for the whole week) After all the walking I could have used one.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate your kind review and are happy to hear that you enjoyed your time at our property during your stay in Eugene. We hope to see you again soon.

"Outstanding Service Best Western New Oregon"

Stephanie B, Oregon, United States 24/07/2019

We had exceptional service at this hotel. Due to unexpected illness of one of our group, we needed to check out a bit late. The staff were very understanding, kind, and helpful in making arrangements to help us. The room was nice and comfortable. Breakfast was good. Being able to walk across the street to the University of Oregon was an added bonus. I definitely plan to stay at this hotel in the future.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We appreciate your feedback and look forward to seeing you again soon at BW New Oregon.

"Clean rooms and courteous staff"

User 17/07/2019

Affirdable and convenient location within walking distance to UO to attend our son's orientation. The front staff was very accommodating with a room change from a single King to two Queens. First time to stay there and plan to be back on future visits to Eugene. Nice to see the rooms are constantly being upgraded.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! I am happy to hear that you enjoyed your time at our property while you visited the University of Oregon for your son's orientation. We look forward to seeing you at Best Western New Oregon in the years to come.

"Nice rooms, great pool and wildlife viewing from your private balcony!"

Autism_travels, Portland, Oregon 09/07/2019

Arrived earlier then expected, even earlier then the estimated time we gave when we requested early check in. The room wasn't ready at 1pm but was ready soon after and well before the 2pm time we requested. Staff called to let us know it was ready. Room was clean and quiet with a giant TV my son loved. I walked out on the private deck to see a duck with 3 babies swimming in the river behind the hotel. We later saw up to 12 ducks at a time and even saw a large crane and a river otter. The pool was large and clean and they had different options for breakfast each day. We will definitely be staying here next time we are in Eugene.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy to hear that you had a memorable stay at BW New Oregon. We appreciate you taking the time to leave us such a kind review and hope to see you and your son again if you ever find yourselves back in Eugene. All the best, The Best Western New Oregon Team

"A great hotel in Eugene"

User 07/07/2019

My wife and I decided to stay here on our trip to Oregon and this was a great hotel. All of the staff members were friendly and helpful. We got a great room at a fair price. The room itself was clean and comfortable. We didn't have any issues at all. We would definitely stay here again

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind words regarding our staff and hotel amenities. We are happy to hear that you enjoyed your recent visit and hope to see you back at BW New Oregon the next time you're in the area visiting.

"Safe and comfortable"

robertaH1239SL, Fresno, California 03/07/2019

I stay here twice a year as I journey from Fresno to Washington. This place is clean, safe and comfortable. The breakfast is hearty and the coffee is hot. Easy to enter and exit. A bit of a drive to get to the freeway, but absolutely worth it.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you have found a home away from home at BW New Oregon and look forward to seeing you back here soon for your next visit to Eugene. Many of our guests do find convenience in our location as well as additional value in our complimentary hot breakfast served each morning, and we are delighted to here that these perks have you coming back time and time again.

"Location is great"

Ariella L, Clifton, New Jersey 23/06/2019

This location was great! There are two best westerns on the same street. It was a little confusing, especially with the construction on the road right in front of the building. Otherwise, it was in a prime location could walk to the school, a couple of restaurants etc. The room itself looked great, beds were easy to sleep on, however, the room smelled musty almost damp or old. You can not tell by looking at it that this would happen but it did. Since we were only there for 2 nights we did not want to make a complaint. Overall the breakfast, gym and pool were just what we needed. The front lobby ladies were friendly as well as the kitchen staff. Great service was provided!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to review your recent stay, Ariella. We appreciate your feedback as it showcases what we are doing right as well as potential areas of improvement.

"Great location, excellent amenities!!"

NorthStar23681776215, Vancouver, Washington 23/06/2019

Close to anything you would need. Great facility, breakfast was wonderful, and staff was very friendly and helpful. Late hours for the pool and hot tub are really nice, if you are busy during the day, you still have time to enjoy a swim or relax in the hot tub!!!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are glad to hear that you were able to utilize the amenities available to you during your stay. We hope you had a relaxing time, and hope to see you at BW New Oregon again soon.

"Convenient "

billb1959, Harlingen, Texas 20/06/2019

Unfortunately I had a flight cancellation on graduation day for the University of Oregon. Rooms were at a premium; after several phone calls, I was able to get a room here. I was told that the only thing open was a “pet friendly” room. I was assured that it was well-cleaned. Being a pet owner, I was okay with that. Well, it was very clean. The room was very comfortable. The hotel is within walking distance of several restaurants. It is actually located directly across from the university. Great customer service from the late afternoon clerk - either it was Julie or Judy (can't recall). The continental breakfast was also very good. The only complaint I have is that there is no shuttle to and from the airport. However, there are taxis and UBER/LYFT available.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate your thorough review, Bill, and look forward to seeing you again at BW New Oregon soon. I will pass along your kind words to Julie at the front desk. We are happy that she made your stay memorable. Best, The Best Western New Oregon Team

"Clean, comfortable and convenient."

User 15/06/2019

The room was clean, the bed was super comfortable. I didn't have a chance to use the pool but it looked great. Breakfast was above average Despite being right on a very busy street and the hotel being nearly sold out, it was quiet. Trev's, the sports bar next door is bright, family friendly and has a great menu. The *only* thing I can complain about is that the TV was kind of a pain in the neck- the universal remote can't properly access the television and tended to skip channels when scrolling.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your thorough review of our property. We are happy to hear that you enjoyed your recent visit with us and appreciate you taking the time to make mention of what made your stay memorable. We are working to upgrade the remotes in the room you stayed in, and more specifically the software systems, to include streaming, casting, Netflix, and all the modern amenities that you have come to expect. We look forward to seeing you back here soon as we make progress towards these exciting changes.

"Frequent visitor to area/business"

Passenger39943544666, Portland, Oregon 12/06/2019

Very helpful, friendly front desk staff; super clean room and facilities. I found this was a great value and the reservation was as I expected on the hotel's end, although Priceline's reservation system had made 2 errors on the confirmation they sent me. I often travel with my cat and so the property's pet policy (allowing a cat) was a plus and $20 fee very reasonable.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for reviewing your recent stay with us. We are happy to hear that you and your cat enjoyed our facilities.


quinellandtom, Tillamook, Oregon 12/06/2019

We had a great stay at this Best Western. I love Best Western. Eating points for free stays and the promotions they always have. It makes staying at them so much more fun. Love it that most of the Best Westerns leave the pool and hot tubs open till midnight too

"wasnt clean"

Journey43511355601, Scio, Oregon 11/06/2019

we stayed the night at the new oregon location, king room with balcony. "water view" i was not impressed not one bit. given it was a last minute reservation, i reserved that morning. any how, we arrived on location, checked in and went to our room. so the "waterview' feature was not at all expected. all it is was a dirty shallow creek that runs through town. overall the room wasnt clean, i have higher expections with best western because of the price. ive stayed at the brand for many many times. there was hair in the shower from the previous use, the bathroom was dirty. just not like any other best western ive stayed at. really disappointed.

"Detail oriented comfortable accommodations"

Deborah95363, Patterson, California 09/06/2019

Decaf Earl Grey in the room for before sleep. Earl Grey w/caffeine in the morning to help you wake up. Here's the detail I thought was best though... A power strip which allowed you to charge 4 USB devices at once as well as plug in 4 items to standard 120 volt power.

"Excellent overall accommodations."

BillyrayLosAltosCa_, Los Altos Ca. 04/06/2019

Located very near the “O.” Room very comfortable. Clean and well appointed. Beds excellent. Breakfast buffet complete with eggs, pancakes, juices, oatmeal, sausages, and more. Very quiet in the evening and into the morning. Topping off the stay was an excellent staff. Courteous and very helpful. Would not hesitate to stay there when we next visit Eugene. Go Ducks!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for reviewing your stay at Best Western New Oregon. We are happy to have exceeded your expectations during your recent stay with us and hope to see you again soon.

"Close to University of Oregon"

Kathleen H, PDX, United States 28/05/2019

I come down to visit my son who is attending the University of Oregon across the street. Breakfast is nice and the rooms are clean. The lobby staff are very pleasant and helpful. I also love the option of bring a pet even though I did not travel with my pet this trip. I use the Pool and the sauna which are a nice way to relax.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate your review, Kathleen, and hope to see you again the next time you're in town visiting your son. Thank you for staying with us on behalf of the whole team here at BW New Oregon.

"Outstanding Hotel"

User 28/05/2019

We came in late around midnight May 17 to BW New Oregon (Eugene) . The two ladies at the front desk were incredibly nice, they called two places for us since we need a lock for our U-Haul truck. They called Walmart and another store. So nether store had the lock we were looking for. so these women watched our truck all night. When ever I go from state to state it will be with Best Western, they take pets and give them treats! Thank you ladies and thank you Best Western!!!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy to hear that we exceeded your expectations during your recent stay at BW New Oregon. We hope to see you again in you're ever back in Eugene.

"Comfy motel style property"

JeanneineM, Arlington, Oregon 26/05/2019

Our room was small, but clean and comfy. I property was well maintained. The check in process was fast and the staff member friendly and efficient. There was a good restaurant within walking distance. We will definitely stay here again.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for providing us with feedback regarding your recent stay at BW New Oregon. We are happy to hear that you enjoyed your visit, and we look forward to seeing you back here the next time you're visiting Eugene.

"Great Pool & Breakfast"

Go15707453802, Centennial, Colorado 24/05/2019

The indoor pool was larger then I expected. Great for doing laps and it even had a deep end. Nice hot tub too. It was also open until 12:00 AM. As for breakfast, that was also excellent. Great pancakes with plenty of fix ‘ins. Biscuits and gravy too. The dining area was clean and spacious.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for reviewing your recent stay at BW New Oregon. We are happy to hear that you were able to utilize the many amenities at our property, as well as enjoy the complimentary hot breakfast we provide to our guests. We hope to see you again the next time you're visiting the Eugene/University area.

"Conference Stay"

FarAway51879084953, Richmond, Virginia 13/05/2019

Service was very good and price reasonable. Rooms are cramped but functional and had all that was needed. Well kept, clean and very good breakfast. Outside was nicely landscaped and they allow pets even though I didn't have one with me will remember it for next time. Walking distance to U of O.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! We appreciate your feedback and hope to see you the next time you're visiting the Eugene area -- hopefully for some relaxation the next time around. :)

"Clean and well located"

Debra26, Cincinnati, Ohio 11/05/2019

My husband and I enjoyed our stay here. It is a motel style facility that is very near to the University of Oregon. We stayed in the single story section and liked it because we were able to park in front of our room. The lobby and pool are very attractive and the included breakfast was good. My husband loved the pancake machine. I would stay here again if I return to the area.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your thorough review. I am happy that you were able to enjoy our complimentary hot breakfast, property amenities, as well as our convenient location during your trip to the Eugene/ University of Oregon area. We hope to see you next time at BW New Oregon!

"Best stay ever!"

User 06/05/2019

The travelers above us were noisy, stomping around, maybe the hotel should reconsider putting children on a second floor, but the place was beautiful and clean and wonderful!! I would certainly recommend this hotel to anyone traveling through Eugene!!!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review. We appreciate your feedback and hope you'll stay at Best Western New Oregon the next time you're visiting Eugene.

"Great hotel for the price and location to UO"

Vacation56491766996, San Rafael, California 05/05/2019

Great location to University of Oregon. Our daughter attends college there and this is always the hotel we book and stay at for the close proximity to campus. Plenty of restaurants, coffee shops, markets are all within a few blocks or an easy drive to downtown.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We appreciate your patronage and are happy that you have found a convenient and comfortable location when visiting your daughter at the University of Oregon.

"It's the Staff"

NorthStar65434497272, Eugene, Oregon 02/05/2019

The motel itself is good, clean and comfortable. But it's the friendly staff that make this Best Western a fantastic place!! We were here for about 6 weeks after trees fell on our house, so we encountered nearly every staff member. EVERYONE was willing to go above and beyond. Really special people here. Thank you!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! We enjoyed having you and hope to see you at one of our many BW properties again soon!

"Not a good hotel."

User 23/04/2019

It is a cheap hotel. People were doing smoking in parking. They are using a very cheap brand coffee. After drinking this coffee, you will not feel that you had drunk coffee. AC is not secure. Definitely I will not recommend this hotel.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am sorry that you were unhappy with our coffee and that other guests were disruptive during your recent visit. If you would like to discuss your experience further, please feel free to give us a call at the hotel directly.

"Great stay at be new oregon"

payce2, Maple Ridge, British Columbia 23/04/2019

We had a very nIce clean room, 65” tv was great. Breakfast had hot and cold items, great breakfast. There are lots of restaurants nearby. We Really enjoyed a walk in the woods that is only minutes from hotel. Will definitely come back, Eugene is lovely!!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for reviewing your recent visit! We are happy you enjoyed all the Best Western New Oregon and Eugene has to offer, as it sounds like you made the most of your trip. We hope to see you again soon.

"The worst"

User 17/04/2019

Do NOT stay here!! The over priced river view advertised is a stagnant creek with garbage in it. The room stunk and overall condition was sub-par. The measly refund they added (as much as staff said they could until mgr could approve) was actually ADDED to my bill (which I now have the hassle of) and the manager NEVER called. I usually enjoy Best Western but will reconsider now!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hi Linda, I am sorry that we have been playing phone tag to discuss this further. I will be reaching out to you again today.

"Motel Directly Across from University"

Wanderer15367386867, Fairbanks, Alaska 13/04/2019

Stayed here for 3 nights in April 2018 and was very impressed. Hotel is right across from the University of Oregon. Very close to walking/running/biking trails was convenient. Enjoyed being able to walk every where on campus - Admissions/Student Union/Knight Area/Hayward Field/Softball Field was within a 15 minute walk. Would highly recommend for prospective student's visiting the school or for any event on campus.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying with us at Best Western New Oregon during your recent visit to Eugene/ University of Oregon. We are happy that you found our location both convenient and user-friendly during your stay. We hope to see you the next time you're passing through.

"I wish there was a 4.5 rating. Very nice stay."

mlotto7, Surprise, Arizona 03/04/2019

Very professional and kind reception. Clean and comfortable rooms with nice amenities. Very quiet nights sleep on a very comfortable bed. Breakfast was included and included plenty of hot items. It is right across the street from Matthew Knight Arena and several good places to eat. I would return in a heartbeat.

"Awesome Stay"

Laura P, Vancouver, Washington 31/03/2019

Everything was clean and organized , The check in was slick and sweet, after spending a few hours on the road it was great to just get there and get in our room. Breakfast was delicious and the motel is in a great location!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying at Best Western New Oregon, Laura. We value your feedback and are happy to hear that you enjoyed every aspect of your recent visit. We hope to see you again the next time you're visiting Eugene.

"Not Great"

SadieMT, Missoula, Montana 29/03/2019

The only good thing about this hotel is the location...right across from UO. We were given a room in the back of the building nowhere near our car and were told we could not move because of "our rate". The bed was lumpy, saggy and had a very light blanket. Whower very basic, breakfast as usual with BW. Would not recommend.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am sorry that you did not enjoy your recent stay with us. We will take your comments into consideration when considering property improvements and we appreciate your feedback greatly.

"Not the quality or hospitality you would expect for the price!"

User 28/03/2019

Could be great if they got rid of the front desk staff that is horribly rude and combative toward customers paying $2400 for their stay (Julie)! Our first room ($134/night) smelled so bad we we had to change rooms. Julie at the front desk was the rudest customer service representative I've ever met! The micro mini fridge was broken and she told me I would have to wait till the next day for maintenance to fix it... she should have just replaced it right then, knowing I had food enough to feed a family of 5! Definitely not as clean as it should be for the price! The hot tub had a nasty yellow scum ring around it through our stay; I would not even get in it! I pulled a hairball out of my bathtub drain that was the size of a small rat! I even brought it to the front desk and told them I had a video of me pulling it out, and they did nothing! They put a family of 20 people above us on the top floor... need I say more! There were electrical issues in every room we tried, which ended up being a total of 3! This hotel should definitely be inspected and possibly knocked down a star!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We take your comments seriously and will use your feedback when considering ways to improve the guest experience. On behalf of the entire staff, I apologize for not exceeding your expectations during your recent visit. If there is anything else we can do for you at this time, please feel free to give us a call directly.


User 25/03/2019

Very average place except for location. the Mathew Night Arena is accross the street and Track Town Pizza is basically next door. Rooms, Beds, Bahs, need updating. Friendly, clean. Need updating. If someone would train the people handling the breakfast to be more professional and like woeking at home, that would help. Don't carry a can of store bought off the shelf Gravy through the line of prople waiting for breakfast.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate you taking the time to review our hotel and will use your feedback to implement property improvements.

"Friendly staff, great location"

Lisa P, Orange, United States 12/03/2019

We loved the staff and location at this hotel. The rooms were clean (we had a pet friendly room and it smelled clean too!) the lobby coffee was hot and fresh 24 hours, the staff always took time to come pet the pups and give them treats. The pool was heated and indoors, we got a 2 room suite with lots of room to spread out and relax. Great walking trail along the river and though the campus right behind the hotel and we had a river view too. I will stay here every time I'm up this way.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying with us, Lisa! It was a pleasure having you and the pups with us. Our guests appreciate the cleanliness of our designated pet-friendly rooms, as well as our proximity to walking trails behind our property. We thank you for taking the time to review our hotel, and are glad you found it to be convenient and comfortable. We look forward to seeing you again soon.

"A wonderful place to stay"

User 12/03/2019

Near freeway and college. Exceptional bedding. Nice and quiet, large parking area. Fitness room with pool. Free breakfast very fresh with lots of choices. Pet friendly. Rooms seem to be newly remodeled.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for staying at Best Western New Oregon. We appreciate you taking the time to review your stay, and are delighted to hear that you enjoyed every aspect of your recent visit. We hope to see you again soon!


User 11/03/2019

The room was clean, check in was easy but the pool was disappointing and the hot tub was down for repairs. If you don't plan to use the hot tub and need to be close to U of O then its great. Otherwise, stay in Springfield near Gateway.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your recent stay with us as well as your review. I am sorry to hear that the pool was undergoing unforeseen repairs during your visit. This is certainly not the norm at our property, and everything is once again open and operational for our guests to enjoy. We hope to see you again in the future.


User 07/03/2019

We used expedia to book and asked for a bathtub a pet friendly idk if its expedia or bestwesterns fault but we did not get a bathtub and we did not get a pet friendly room they demanded we buy a whole new hotel room if we wanted our dog to keep them warm and I called ahead to check to see if there was a pool which was shut down the entire time we were there

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am sorry to hear there was confusion regarding your reservation and the type of room you intended to book. To mitigate this in the future, we recommend you call the hotel directly to ensure that you are placed in the room that best suits your needs, as we are unable to adjust reservations that come through online booking websites. We apologize for any trouble this caused you during your recent visit.

"Good Value and location"

Jillycr, La Pine, Oregon 15/02/2019

The motel is a good value, nice people and a good location. The room was small and we requested a pet friendly room which we got..the smell was pretty bad. We have a large older dog, he is a good boy and wouldnt do anything in the room, but the smells really got to him. My husband had trouble breathing and his eyes hurt. The property was so pretty and they had it all set up for pets with bags and the grass areas were really clean. I would stay here again if it werent for the smell. The breakfast area was super nice and the food was good.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your feedback. We appreciate you taking the time to review your stay with us. In the future, please make the staff aware of any problems you encounter during your visit so that we have the chance to make things right. In this case, we would have happily moved you to a new room that better suited your needs.

"A good place to stay at a good price"

Michael L, Florence, OR, United States 04/02/2019

The room as convenient, with a large tub, the TV was also large and it worked great to watch the Super Bowl. Had their free breakfast and it was excellent. Cheese omelet, ham, breakfast rolls. Many other choices available starting at 6:30 am.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hi Michael, Thank you for staying at Best Western New Oregon. We are happy to hear that we helped to make game day memorable! We appreciate your patronage and hope to see you again in the near future.

"Overall a good value"

User 27/01/2019

I have stayed at this hotel on three separate occasions. Overall it is a good value for a clean quiet comfortable room. However, on one occasion I was given a room with a standup shower wherein the drain was so slow that I ended up standing in ankle deep water by the end of the shower. Requests made to the front desk over the period of two days were not enough to solve the problem adequately, although there was some improvement and I know they worked on it. All in all I would stay at this hotel again anyway.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Hi Warren, Thank you for your review. We appreciate you taking the time to share your experiences with us. If a tub would suit your needs better, we will be certain to place you in a room with one in the future. I am sorry that the shower posed a problem during your most recent visit, and we appreciate you letting us know that it wasn't draining properly. The problem has since been fixed and we appreciate your patience in the matter. We hope to see you again soon.

"Best place in town"

Frank R, Eugene, Oregon 23/01/2019

This is where I stay whenever i'm working in the area. Staff is fantastic. Breakfast is great. They always make me feel at home here. Home away from home. Rooms are clean. Beds are comfortable and the TV is large. I love it here. You can't go wrong.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are happy to hear that you enjoy your time at Best Western New Oregon each and every visit. We look forward to seeing you again soon.

"Convenient location and nice room"

Eric L, Portland, United States 14/01/2019

Staff was friendly and helpful. Room was comfortable and everything worked. Breakfast variety was surprising and all tasted good. Swimming pool is large and hot tub was perfect. All in all, a great value.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are happy to hear that you enjoyed every aspect of your recent stay at Best Western New Oregon. We hope to see you again the next time you're in Eugene.

"Disappointed by Best Western"

User 13/01/2019

I expect a certain level of cleanliness and comfort when I book Best Western, but I was disappointed on all counts at this location. From the curt desk staff to the horrible smelling room, the uncleanliness, and the door to the outside that my key card did not reopen (making me walk very very all the way around close to midnight, in the pitch dark) my impression did not improve with the NOISE. OMG I have never stayed in such a noisy place! People shouting, slamming doors, and whatever else until after 4 a.m. Plus, the sheets are scratchy. I would have been better off driving all the way home.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am sorry to hear about your recent experience at our hotel as this is certainly not the norm. If any guest encounters problems with the room they are in, we encourage them to make the front desk aware so we can work to correct them. In this case, we would have also helped to enforce the property's quiet hours, or found you a more suitable room in a quieter location. If there is anything we can do, please give us a call. We would welcome the opportunity to make this right.

"Wonderful getaway"

Alleganymom, Coos Bay, Oregon 09/01/2019

We stayed at the best western new Oregon. The staff was so kind and courteous. The rooms are spacious and the most comfortable beds. The pool and sauna were so relaxing. The breakfast had omlets, hash browns, strawberry pancakes and many other wonderful breakfast items. This was a great place to stay while attending an event at Matt Knight Arena

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your recent stay at Best Western New Oregon! We are happy you enjoyed your recent visit and hope to see you again the next the time you're in Eugene to attend an event at Matthew Knight Arena.

"Top Notch, very clean & comfortable"

User 02/01/2019

I stay at hotels about 30 days each year for running events I attend and this hotel one was one of the BEST! Very clean and comfortable with a professional staff that had me checked in within 2 minutes or less.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to review your recent stay at Best Western New Oregon. We are happy to hear you were met with professional and proficient staff upon arrival, and that you enjoyed the comforts of the property during your trip to Eugene. We hope to see you again and appreciate your kind words regarding your experience.

"Great hotel for your money"

User 27/12/2018

We checked and Brooke at the front desk was so helpful. I called her about 5 times before arrived to ask random questions and she was great room was clean pool was heated my 4 year old loved it. Breakfast was delicious

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your kind review! We are delighted to hear that you and your family had a memorable stay. We hope you see you next time at Best Western New Oregon.

"Great Hotel"

Ronnie5S, Sacramento, California 18/11/2018

I come here regularly to visit family and I always stay here when I come into town. The Manager Matt is fantastic and always goes above and beyond to greet guests and make sure they are comfortable. The front desk agent Brooke is very professional and personable! The location is great and close to the University of Oregon campus and the breakfast is fantastic. I recommend anyone coming to Eugene to stay at this Best Western! I am looking forward to my next trip already.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! I am happy to hear that you have found a home away from home at the Best Western New Oregon. We hope to see you again soon.

"Friendly Staff, Great off Campus Location"

loveitoutdoors, Park City, Utah 10/11/2018

Easy to get to from the airport, only 15 minutes-Check in was fast and efficient, and the friendly gal gave me a great room overlooking the creek and trail. Room was quiet on the second floor, we had plenty of space for the two of us. King sized bed had comfortable pillows and good linens. Good WiFi- clean -no complaints. Basketball stadium is across the street. Eugene is a busy city- but very walkable.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Dear loveitoutdoors, Thank you for taking the time to leave us such positive feedback about your recent stay. We are so pleased to hear that you found everything from our front desk staff, to our room accommodations, and our property location so pleasing for you and that it made for a memorable experience! We hope to see you again the next time you're in town!

"Great rooms, great location but no hospitality"

User 09/11/2018

Let me preface this review by saying I have worked in the hospitality business for 20 years now running a 65 room property. First off, the property is meticulously maintained and the rooms are excellent. Their location next to Matt Knight Arena and food choices make it even more desirable. However, for being in the hospitality business, Best Western New Oregon is lacking just that, HOSPITALITY! My girlfriend and I have visited this property, as well as the one they own next door to them 7 times in the past month while her mother was in the few remaining days of her life. We enjoyed every trip with zero complaints and all interaction with the staff at Best Western New Oregon was exceptional. On November 8, already planning to come visit her mother via a prepaid reservation made the week before, my girlfriend got the dreaded phone call that she had passed in the morning. She arrived at the hotel around 2:30 pm to check-in and mind you nothing on our end had changed....not one thing. This time, she was informed they wouldn't except her prepaid card as a deposit that is attached to her social security number. Again, this is the same type of card we always use but mine is black and hers is blue, she was alone and I always pay when we are together. I have never had a problem with my card. They have taken the deposit from the card with zero issues. My girlfriend is already in a fog and she starts scrambling hoping to find a decent room for the night. The last thing on her mind is canceling the room with Expedia. She was there to stay in the room she had paid for and was denied the room! Don't you think the staff would be trained to apologize for the inconvenience after seeing she had already purchased the room and offer her assistance in the cancellation process?Nope, after the clerk wouldn't take the card she was told not to try it at Best Western Greentree or at Motel 66, being other properties they owned and guess what, we have stayed there with the same type of card in the past. Thankfully, she found a great new spot at La Quinta that had no problem with our card and frankly is quite nice! This morning she called Expedia to cancel and being she paid via Expedia she has to cancel with them and then Expedia calls the hotel to get the ok to refund the room. This happens daily in a big hotel and I do it often. However, I do my job and take the time to be hospitable. I look to see how often the guest stays with us and with almost every Expedia reservation is a telephone number attached. I will call them directly to see the reason for cancellation and if it's justifiable for a refund request in terms of hospitality. None of this was done as the desk clerk told the Expedia agent that my girlfriend didn't cancel the room last night, thus they couldn't rent the room. So, this means there is no communication from desk employees as one should have realized the room was still not canceled and called my girlfriend. This is why you give cell numbers on reservations, so the property can contact you. IF, the manager was more concerned about hospitality and not meeting their corporate numbers this would have been drilled into the staff. Look, they have two employees working this hotel often times and I know things can get hectic but this is an issue that should always be looked into and not just replied to the Expedia Agent with a "no"! It's probably a corporate issue but this hotel is privately owned and I can tell the owner to their face right now that the manager of their hotel is losing them business with the lack of hospitality the employees are trained to give. When I arrived in town I went to the hotel to ask the front desk clerk why my card was never declined and hers was. I showed her mine and hers and she said, "Oh, they must not have noticed the green dot on the back". Really, a credit card is not valid unless signed so when they checked the back they didn't see the greendot there? This means the employees aren't trained on this either so they aren't trained on proper credit card verification? The policy about a prepaid card makes little sense to me. I get it though as there generally isn't very much money on a prepaid card and if you damage the room the odds of that card having enough money to cover damages could be lower than that of a credit card....maybe. However, you never know how much money is left on a credit card and from experience, many a credit card has been declined at my hotel over the years. But I can tell you it's much safer for travel and the company or private owner (if able) needs to consider changing their policy due to the many data breaches at large corporations. It's a silly policy and I asked the clerk the rationale behind it and she told me the whole issue with the deposit and I told her she has know idea a credit card has 1000 dollars on it to charge for damages either. She then said, "oh we have the ability to push any credit card or bank card through and overdraft them."! Say what? I know people who work at Best Western and I know hotel owners, there is no way this is possible. So the manager isn't training them to say, "it's just our silly policy and we have no idea why". Please don't lie, as again, this is the hospitality business. This is the same girl I was trying to explain my situation to over the phone to get a reason as to why the reservation refund was not granted. We had talked for a bit and her excuse of not granting the refund because it was not canceled the day of was driving me nuts so I told her I work at a hotel and I understand how the process all works and was going to ask her if I could talk to her manager so the manager could do this clerks work and look into my guest history and grant my request. Before I could ask she said, "I don't care where you work!". The point is it's a great place to stay but they like your money more than they care about you! Frederick Berryman

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Mr. Berryman, I would first like to offer my sincere condolences to you and your family. I would also like to apologize for the confusion during your check-in and to hear that it caused added stress during your troubling time. We will be using this as a training opportunity and will provide tips to our staff members on how to properly address our customers when situations like this arise. Again, I do apologize for any added grief this caused you and will be taking the necessary steps to ensure it does not occur in the future.


travelmom3under6, Pacific NW 06/11/2018

Yes...the hotel is older. But it was clean and equipped with everything we needed. I stayed here last weekend, which happened to be Homecoming, Parents Weekend and a football game vs. UCLA. We weren't there for any of those reasons. Despite the attendance of these events, the hotel was quiet at night and we slept well. Breakfast was pretty typical of hotel breakfasts. Check out is at 12:00...which was so nice. The best part is the convenient location to the University of Oregon (literally across the street), coffee shops and local pub. Front desk staff were very professional and helpful. Would stay again.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for the kind review! We are happy to hear that your stay at the Best Western New Oregon was both convenient and comfortable. We value your business and hope to see you again the next time you find yourself in Eugene.


User 31/10/2018

The room was fairly quiet and spotless. It was a tad small but we were only there one night so it was fine. There is a great sports bar next door with a pretty extensive menu. The breakfast area is large with enough options for everyone.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review! We are happy to hear that you enjoyed your stay. If you found the room a bit small, we do have a wide variety of room types available for you to choose from, many of which provide more space. We hope to see you again at the Best Western New Oregon the next time you're in Eugene!

"Great Value and Location"

Karen94551, Livermore, California 17/10/2018

This was an inexpensive hotel and very comfortable. The room was on the small size and was clean and up-to-date. The breakfast was good and extensive, the front desk was friendly and helpful. Convenient to the University.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am happy you enjoyed your time at the Best Western New Oregon! We hope to see you again the next time you find yourself in Eugene.

"Two Best Western's within 2 blocks. Pick New Oregon for parking."

VikkiWestbro, Medford, Oregon 14/10/2018

The room was clean and just big enough that you didn't feel too crowded. The beds were comfortable but are well worn. Bathroom needs better cleaning. Location was really good and safe! There are two Best Western's with in a two-block radius. DEFINITELY pick this one. The other one has the tiniest parking spots and my Subaru Outback would have been dinged for sure and it's a narrow car. I got the view of the river (more of a canal) but the park on the other side was nice too. Lots of ducks which are so cute.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am happy to hear that you enjoy staying at the Best Western New Oregon when you are in the Eugene area. Our guests appreciate our quiet and relaxing location, and I am happy that you did too.

"Great stay"

Kelly H, Big Bear Lake, California 08/10/2018

The hotel is pet friendly $20 or $25 extra. The rooms are clean, the facility is large and nice. The pool and spa is indoors! Huge plus! The breakfast is superb!!! The staff is extremely friendly and helpful. I recommend when checking in to get a room further back from the street and the housekeepers room. We were in 102 and the housekeeping dept was noisy early in the morning. While I appreciate a clean place, washing my windows in the morning at 9am was kinda awkward.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your feedback, Kelly! It sounds like you had a wonderful stay in Eugene, and we hope to see you at the Best Western New Oregon again soon.

"Awesome Hotel!"

chillyupn0rth, Eugene, Oregon 06/10/2018

Amazing place to stay!! The room was beautiful, breakfast was great, the hot tub was perfect! Can't wait to come back! There's even a sauna in the ladies room in the pool area which was just what I needed!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am so happy to hear that you enjoyed the amenities at the Best Western New Oregon! We appreciate you taking the time to review our hotel.


User 04/10/2018

I do early morning training classes. Up at 4:30AM try to take a shower water to tub shut off. Get dressed stop at front office to complain told sorry guess I can give you a discount? Had to call to get my bill emailed FULL CHARGE so she probably never said anything to the manager. Asked to speak with manager he's not around either.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am sorry for any complications the faulty shower caused you during your stay, as well as any miscommunication you experienced with the front desk staff thereafter. I emailed you this morning in regards to finding resolve, and hope to hear back from you soon.

"Could not get closer to University Of Oregon!"

helend192, Los Angeles, California 03/10/2018

Great check in with super helpful and nice staff. Rooms are tiny and musky, a little cold and smelly, and you can hear everything outside. Gym to be as small as it was, had great opportunity for a good workout! Pretty cool indoor pool, no time for us to use it. Pretty good breakfast for a Best Western. University of Oregon is across the street, you could not get any closer!

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to review our property. If you choose to stay with us in the future, we do offer a wide variety of room types, many of which are larger than the one you stayed in and may suit your needs better. I am happy to hear that you enjoyed our convenient location and all the property has to offer.

"Best Western at its Best"

douglasi983, San Francisco, United States 02/10/2018

Stayed here about a half a dozen times since my daughter attends the university here. If you drive here it's a great place to just pull up to your room and unload in front of your door. It's right across from the university campus so that's great. They allow pets with an extra fee which is great since we road travel with our small dog a lot. This Best Western has been recently remodeled as well as the registration check-in and complimentary breakfast room which is a nice size and great to get a quick hot meal before starting your day. Room sizes for king beds are fairly spacious, two queens a bit cozy. Bathrooms are clean however some bathrooms lack counter space. The big plus for us is the dog friendly ($20/day), clean rooms, drive up to your room door and complimentary breakfast. Which I believe is from 7am-9:30am. Hotel pricing is pretty reasonable, however, on special days (move-in, game days, graduation etc...) be aware it shoots up especially on weekends. Also, there's another Best Western on the same street which I never stayed at. The one I'm reviewing is the Best Western New Oregon.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am happy you enjoyed your visit! We look forward to seeing you again the next time you come to visit your daughter at the UofO.

"Better than expected"

bbqmaster69, Eugene, Oregon 02/10/2018

This is one of the nicer Best Western's I have stayed at. My wife had some friends over for a sleep-over so I wanted to get out of the house. I was given a warm reception at check-in. The room was good size with good quality newer furniture. Looking closer I could see fresher paint, so apparently recently updated. The room had a nice little balcony. The flat screen TV was very large. I slept very well and enjoyed their breakfast choices.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
I am happy to hear you enjoyed some much needed R&R! We hope to see you again.

"Chilliwack to Palm Springs"

User 30/09/2018

We'll be staying here on our trip home for sure. Front desk staff so helpful. room huge and spotless, bed so comfortable didn't want to get out of it in the morning. plenty of room for my dog's big bed and all our traveling stuff. Breakfast was hot and really good.Location was great, we totally recommend you stay at this BW. Thanks BW New Oregon, we'll be back.

BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We'll see you then! :)

"Expected better"

str8oz, Salt Lake City, Utah 04/09/2018

Positives: - It looks nice from the street - It's close to OSU sports facilities - It has been recently re-painted Negatives: - Over-priced - It's a 60s-era drive-up motel, where your room door opens to the parking lot - The bathroom is really small and the floor isn't level

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your review. While many guests enjoy the convenience of the pull up parking, I can understand why it may have come as a surprise to you. In the future, we do have second story rooms, which you may find more suitable. We appreciate your feedback and hope to see you again soon.

"Excellent Location with Terrific breakfast"

smph5, Palos Verdes Estates, California 03/09/2018

My favorite Hotel near University of Oregon. Love the friendliness of the staff, hearty breakfast, gym and pool. Great for business if family. And I think they have dog friendly rooms too.Always stay here when working on rental properties and convenient for sporting events st UO too!

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
I am happy you enjoyed your recent stay with us! In the future, we do have pet friendly rooms if you'd like to take a furry friend along.

"Friendly and Clean"

Elizabeth S, San Diego, California 01/09/2018

I stayed in Eugene Oregon Best Western. Everyone was friendly and the room was clean and bed very comfortable. There are different restaurants in the area and easy accessible. Even though I didnt spend much time in the room and was out most of the day. It was wonderful to come back to a comfortable clean room.

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
I am glad you enjoyed the convenient location of the Best Western New Oregon as well as the service we provided.


User 29/08/2018

Had a nice stay here. The staff was extremely friendly and helpful. The only problem we had was we have a dog and were in a room right by the office. So there was a lot of traffic. And our dog was barking due to this.

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
I am so happy to hear that you enjoyed your stay! In the future, you can request a room furthest from the street and we would be happy to accommodate. We hope to see you again soon.

"Good value, but TV channel surfing was a hassle"

festavarian2, Crescent City, California 28/08/2018

Everything was fine with this place except the channel changing on the TV. You had to select the channel, hit ENTER and then hit 1. Imagine that! Otherwise it was quiet and cozy. No problems. Breakfast was pretty good.

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
Thank you for your recent visit! I am sorry that you found the remote control to be cumbersome. We are looking to implement changes to improve this experience for guests. Stay tuned!


fiddlestogo, sparks nv 23/08/2018

We stayed here twice in the last 4 weeks. be aware that there are two best westerns almost beside each other. The New Oregon is the second one. Clean, good mattresses, quiet. Our room both times backed on the river. We used the hot tub and pool and it was great. Very good coffee in the morning . Would stay here again.

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
I am happy you have enjoyed the consistency and quality of the hotel during your recent stays. We hope you come back and visit us again soon.

"Certainly worth your stop"

GordWright, Ladner, Canada 20/08/2018

Although from a distance this appears to be a roadside motel, it is FAR MORE! Beautiful rooms, with fews of the creek behind the property, easy parking and caring staff made our stay very pleasurable. The breakfast was fully, completely delicious and there was a lot of space to feel comfortable in. (Many times breakfast space is hot and crowded, this was not the case at the New Oregon.) When we are through next, we will stay here for sure!

BestWesternNewOregon, Front Office Manager at Best Western New Oregon, responded to this review
We appreciate your review and are so happy to hear you had a comfortable stay. We look forward to seeing you again.

"Business Stay"

kevine776, Bellingham, Washington 11/08/2018

The rooms were comfortable and clean. Breakfast was dependable and excellent. Check in and check out was painless. The view off the deck was interesting, as I watched ducklings grow to be swimmers. Relaxing stay as always.

"Centrally Located"

Lorri W, Redmond, Oregon 10/08/2018

We spent one night and were pleasantly surprised. My Rewards card upgraded us to a room overlooking a creek. It had a small balcony with a chair. A nice bonus as the hotel is in a very busy area. The room was spacious, spotless and had a comfortable bed. The breakfast was typical of a Best Western, but served our purpose. This was very convenient to the John Shedd Institute of the Arts as we were attending the Oregon Festival of American Music.

"Comfortable but Dining Area Mobbed"

User 10/08/2018

This is an older motel but completely refurbished inside and out. We didn't care for the open hallways (no doors leading to the hallway from outside) as this posed a potential security risk. The dining area was mobbed with people so we ate elsewhere. Otherwise, we were pleased with the motel.

"Great Overnight!"

550ileneb, Ephrata, Pennsylvania 10/08/2018

Nice, clean place for an overnight stay. Beds comfy, room nice and clean. Check in was a breeze. Staff was friendly and very helpful. They reccomended Trev's Sports Bar for dinner and it was great. Dinner was tasty, portions generous and staff helpful. Check out was seamless.

"Best place to be in if you are going to Crater Lakes"

deepal80, Seattle, Washington 06/08/2018

Very convenient place if you are visiting Crater lakes, they keep the hotel very clean. Also very closer to many nice restaurants and fast foods. Above all, very closer to I5. Nice breakfast with friendly staff.

"Overnight stopover with large family"

juliemscott, Madera, California 03/08/2018

The family suite is configured well, the drawback is the location on the property. My kids termed it the hobbit hollow or Harry Potter closet. The staff were great, beds clean and comfortable and breakfast good. The pool had extended hours that were good for us. We had a good stay before moving on.

"A 25 year follow-up visit"

User 31/07/2018

We stayed at this facility on a trip to the Pacific Northwest 25 years ago. We found our selves needing a room on a similar trip and took the chance that this Best Western was still there and operating. We were happy to see that it was and found this experience to be satisfying. While are check in was late and our departure was early the next day, we experienced satisfying service and would recommend this Best Western motel to anyone needing a clean facility with a friendly staff.

"Worst night ever. Avoid room 301!!!"

reedy8577, Bolton, United Kingdom 30/07/2018

The pictures say it all. Noisy as Hell all night. Traffic noise was terrible and the building site across the road went to work at 6.30am. Didn't sleep a wink. Hotel was full so couldn't move. Staff were very apologetic. There were quieter rooms but if you check in late expect the dreaded room 301.

"Nice hotel"

Italaibelissimo, Bolton, United Kingdom 30/07/2018

We stayed for one night on a road trip. Check in was friendly and quick. Our room was clean and comfortable with two double beds. The bathroom area was spacious and there was plenty of room to hang up clothes and an iron & ironing board provided. Breakfast was good. The only slight problem was that the room was by the highway and a building site and was quite noisy. Otherwise a great stay.

"Comfortable, quiet rooms"

MamaSherBear, Medford, Oregon 30/07/2018

The rooms were spaced out, and our stay was restful. The breakfast had nasty tasting omelettes, but the rest of it was palatable. It's all on one level, so has easy access should someone need a wheelchair.

"One night"

Eric P, Weaverville, California 25/07/2018

Just passing through so only spent one night. The room was clean and big, the staff was very friendly. A private balcony over the water was great too. I'll stay here again without a doubt. The neighbor hood was nice and there is a park close by.

"Across the street from campus, adjacent to the river"

Steve4241, Pearland, Texas, United States 18/07/2018

The top 3 factors in real estate value are location, location and location. UO is right across the street, and if you go around the corner you are on the bike/hike trail which goes along the river, and leads to a bridge across to the other side. Nice way to walk downtown. City bus stop is in the middle of the road right next to the hotel. Having said that, by no means is this a luxury resort, it's a roadside motel with doors opening onto the parking lot. The room was clean, the pool looked nice, the breakfast was decent, if a bit sparser than some of the midrange chains and the wifi worked. I'll note that I could pretty clearly see outside under the door, and something from the AC system irritated my sinuses. On the whole I would stay there again if visiting UO.

"Quick trip to Crater lake"

User 09/07/2018

We stayed at this property for 2 nights. Overall experience was good. Rooms are nice and clean. Pool was clean as well. Loved the selection of the breakfast. People at reception were helpful, we ne ed ded microwave and they sent it in 15 min. A great stray for me.

"fine stay"

George B, Sonoma County, California 09/07/2018

We were here for one night on our way to Seattle. A fine stay. Room was standard -- nothing special, but no problems. Front desk staff very helpful and friendly. Pool and spa -- yea!!! Good breakfast included in common dining area. Very reasonable price. We were here at the end of June, so there wasn't much activity at the University (directly across the street). I imagine that when school is in session, things are much more crowded and busy.

"fine stay"

geobird, Sonoma, California 09/07/2018

Perfectly fine stay. Room was okay -- a standard room. No problems. Front desk staff very helpful. Nice pool and hot tub. Decent free breakfast. Price was right. Stayed just one night. Was there at the end of June, so there wasn't much activity at the University (directly across the street), but I imagine when school is in session the whole area would be more crowded.

"Still Nice, Nice, Nice!"

agoneil, Tacoma, Washington 06/07/2018

I reviewed this motel in August of 2014, and everything I stated there is still true. It's entirely possible that, on this visit, we stayed in the very same room. That room, by the way, has a shower/tub combo, so it's not true that there are only shower stalls available here. The pillows are, in fact, a little smaller than normal (though not the square ones that Red Lion hotels use...), but we had FIVE of them on our king bed. Shampoo and conditioner come in smaller vials, but they were replaced every day. Towels were large and thick. I would add that the breakfast room has been enlarged, so was not quite as crowded-feeling as on our last visit. And we always appreciate a high level of pet-friendliness. So yes, this is still our go-to motel in Eugene.

"Good Hotel Close to University of Oregon"

WASIN P, Sydney, Australia 05/07/2018

I like most of its services - a spacious room; friendly and professional staff members; good-quality facilities; atmosphere; premiums in the room and around the hotel; food quality; and its locations!. However, some staff were hard to deal with; my room has a low ceiling (not that bad); the food is rotated every day (but only one food/meat), or it will not be rotated for some days (in my experience as I stayed for 7 days.) It's located close to University of Oregon, and you could find restaurants and hypermarkets nearby.

"Nice Hotel"

User 01/07/2018

I liked the hotel because it was clean and quiet and close to the University of Oregon. Not an upscale hotel by any means but kept really nice. Good enough for us. I would recommend it. PS. Why so small pillows?

"Great Value Near Campus!"

misopiso88, Seattle, Washington 21/06/2018

My daughter and I were visiting Eugene on a college tour and stayed at BW New Oregon the night before our scheduled visit. It is a bit confusing because there is another Best Western just a block away so make sure you are booking the right one and driving to the right one when you arrive. Rooms were comfortable and rate was very reasonable. Highly recommend!

"Great Hotel, Price, and GM"

Ronnie5S, Sacramento, California 13/06/2018

I stayed at this property to visit my son on the campus of University of Oregon. It was great stay in every category. Breakfast selection was awesome. Room was very clean and in working order. Spotless. Front desk staff had great service and the GM Matthew Victor was very professional. Would highly recommend this property for anyone to stay at when visiting Eugene. Will stay at this property in the future!

"Perfect spot/perfect Lodging"

User 06/06/2018

Right acsross the street from U of O, not to big of a hotel, great breakfast, clean, pet friendly, and everyone is nice and helpful. And I mean nice!! You can walk to the park, bike, etc.-it's right behind you and eating is near you too. Love this place

"Great hotel if your passing through"

Emilie J, Salt Lake City, Utah 26/05/2018

This hotel was clean, offers complimentary breakfast, and the staff was friendly. It was great for our one night stay as we were passing through. It does have a pool however the entrance is outside and not necessarily close to the rooms, which makes for a cold walk.

"My moms mothers death. "

User 23/05/2018

We stayed here on April 22, 2018. Staff was very friendly and helpful. My mom fell out of bed and staffed checked on here while I was at mass. She is very disabled and was happy they checked to see if she needed help. 5 star service room was amazing. Thank you housekeeping the room was so clean. Loved the pool was great. Breakfast was great and staff was there to get anything we needed or ask question. Thanks for 5 star Visit. I will recommend to all.

"Good experience"

John B, Portland, Oregon 21/05/2018

Attention to detail is above average. Very comfortable bed and extremely clean room. The breakfast was better than expected. Every staff member wanted to do a good job.Even the grounds around the property are well taken care of. We will go back.

"Can't get any closer to UO!"

JamieKay530, Placerville, CA 09/05/2018

We were in Eugene specifically to visit UO and the New Oregon is just across the street. Check-in was quick and pleasant and room was small but clean and comfortable and seemed to have been updated. Breakfast bar in the morning was generously stocked. Will definitely stay there next time in town.


User 06/05/2018

Stayed here Christmas week. Front desk staff was great. Pool is a nice area. Rooms are updated. Housekeeping could use a little help as we found things here and there that needed clean. I use to work at a Best Western and they definitely wouldn't have passed the black light test. Would post pictures but their on another phone. Would stay here again though.

"Decent place-close for the Marathon"

cmats13, Portland, Oregon 29/04/2018

Check in was smooth guest services were nice. Room was clean, the bed was comfortable. Was worried about the road noise but we didn't hear any. Breakfast was organized well, and good selection/variety. Hot tub/pool area was also clean.

"Great & comfortable rooms!"

jh0ke, Burns, Oregon 23/04/2018

We enjoyed our stay at Best Western, New Oregon in Eugene. I loved how close it was to restaurants & coffee shops. I took my morning walk to a coffee shop, very nice. Clean, affordable & friendly staff. Will definitely be back!

"Get location for U of O events"

User 23/04/2018

I stayed there for my son's Mom's Weekend and we took in the Duck football game. This location was situated near the dorms, and along the path to the football stadium. I was able to access my room for changes of clothes easily throughout the day/evening. Definitely booking for graduation!

"Quiet.......Clean..........Good Parking"

Jim G, Bandera, Texas 22/04/2018

We had been driving for over 1600 miles with a truck and trailer and found this hotel. I need a ADA shower and this nice BW had two queen beds and a beautiful ADA shower. We were treated vewry kindly and had a good stay.

"Great place to stay"

Want2travel8082, Seattle, Washington 13/04/2018

Great customer service. Large clean, comfy room, good price. We had a room with a river view, balcony with 2 chairs. Great breakfast: Sausage, eggs, muffins, oatmeal, pancakes, etc. The room smelled a little musty when we walked in but no big deal. Highly recommend, we would definitely stay here again.

"Nice property"

Rick540, Vancouver, Canada 08/04/2018

Always a pleasure to stay here and especially surprised to see the expanded and updated breakfast area. The bed is one of the best that I have slept on, especially comfortable. The room decor is pleasant.

"Good price for family suite"

dulcechristensen, Sacramento, California 05/04/2018

I really liked the family suite, it had enough room for the whole family. The breakfast items were really good as well. My children enjoyed the pool. There are 3 buildings so you might have to walk a little bit to get to the pool and breakfast area. Pool is not really heated but it was ok.

"Best Western Eugene"

carolyn h, Los Angeles, California 04/04/2018

basic nice hotel. not too fancy. but very very conveniently located. big parking lot. toiletries a bit lame. room seems small but i think it's because of the silly configuration of desk to bed. no walking room. had to crawl over bed to get to front door because the space between desk and bed is very narrow. so with a chair there, zero space to walk.

"Nice hotel"

User 02/04/2018

Very nicely located across from OU. Coffee and food within walking distance of the hotel. Clean and comfortable rooms. Lots of parking space. Staff members are friendly and helpful. Breakfast room can get very crowded. But there is a nice selection of items every day .

"Very relaxing stay for a pregnant single mother of three."

klalopez1717, Gold Beach, Oregon 01/04/2018

We showed up early at the motel and we were told our room would be ready in an hour to an hour and a half. So we left and i got a call saying that they ended up upgrading us to the family sweet at no extra charge. Our stay was amazing and my kids really enjoyed the pool. And the breakfast was a wide variety that everyone found something they enjoyed eating.

"Great place to stay"

901kennym, Mesquite, United States 31/03/2018

Nice people and good service. Clean rooms good breakfast. The collage is next to the hotel. Downtown not far away enjoyed the stay. The breakfast staff and seemed to care that the food was fresh and full.

"Family trip "

Julie s, Grants Pass, Oregon 19/03/2018

I needed to stay at a pet friendly motel and found this one on line, threw this app. The room Clean and nice. The dogs felt comfortable and the pet rooms our all downstairs. The trails right behind the motel go on forever and take you over the bridge to a dog park and the football arena.I felt Very safe walking,many others walking mainly college students and some bikes. There was even A patrol car there which was nice. Perfect walk for me and the dogs! The breakfast was one of the best I have had in years at a motel for free! And the staff was really good at keeping everything stocked well & very friendly. The front desk was also friendly.great location across from UofO and we walked to Market of choice across the street and lots of restaurants to walk to. I will stay again. Also the indoor pool Is very nice and the price was great??

"Great hotel when in Eugene"

Betty H, San Jose, California 22/02/2018

Right across from Knight arena,thjis hotel is easy to find, good access to different eating establishments and good off and on the freeway. The rooms are nice, the breakfast area is pkeasant, and clean

"Convenient location, overall good value"

jbikales, Portland, Oregon 18/02/2018

Good value for the super convenient location to the University of Oregon as well as several restaurants, though one has to cross a very busy road, which is dangerous at night (there are signals and crosswalks). In terms of room, carpets and sheets were in good condition- the sleeping part of the room was overall very clean. However, the bathroom was more dingy and even had an ant infestation. The staff member at the check in desk was not very friendly when I asked how to get to my room. She seemed to assume I should somehow know already. Breakfast was quite good and included so overall a great option for a quick stay.

"Great Location"

Deanna G, Roseburg 04/02/2018

Stayed here again for the Miranda Lambert concert. Just walk a few blocks and bam, you are at the Mathew Knight Arena. Room is clean, beds comfy. Front desk very pleasant and helpful. The breakfast is good. Hot and cold selections. Will stay here again for the next concert.

"Great place to stop while on the road"

kellieanner2016, Bellingham, Washington 21/01/2018

My son and I stopped here while traveling from Nevada to Washington as a last-minute plan we were able to get the great room at a reasonable rate and even enjoy the pool and hot tub until midnight. They also had a great full breakfast in the morning. Very clean and great spot for the price.

"Weekend of basketball"

Alleganymom, Coos Bay, Oregon 21/01/2018

Our stay was wonderful. The staff all were so friendly. Our room was spacious and had been renovated. The pool and hot tub were great. The sauna was found in the bathroom/changing room (no coed). Our room was not overly noisy. The beds were so comfortable that we wanted to take themhome with us. The breakfast had many choices for all ages. We will definitely be back. The best part was we could walk to Matt knight Arena.

"It is what it is"

StaceyLeeDee, Bend, Oregon 19/01/2018

Clean, efficient, but no towel holder, loud heat, no blankets, no hair conditioner, basic free breakfast. Street nose and noisy visiting sports people. But cheap, so really perfect for a single night. And right across the street from UO

"Can't beat the price or location"

travelcat164, tucson 08/01/2018

Excellent price. The property was very well maintained. Right across the street from the U of O. The part I stayed in was one story, which was nice. This is an older property, so it seemed to be built solid, rooms are quiet.The property felt safe. It's a budget motel (as reflected in the price), so don't expect frills (minimalist toiletries, no tub, just shower). But you can expect a very clean room, comfy bed, friendly staff, several hot breakfast options & great wi-fi. I'd stay here again for sure.

"We love Best Western Plus!"

michellegX9099CQ, Anaheim, California 07/01/2018

We have had to stay in hotels multiple times over the past year. Best Western Plus has been our favorite. The rooms are clean, the beds are comfy, the staff is very nice and the full breakfast is wonderful!

"New Oregon"

351jacobk, Deer Park, United States 02/01/2018

Nice motel for the price. Good location minutes from Downtown across the street from the U of O. Decent eating establishments within walking distance. Sams next door has great food and drink selection!

"Wonderful experience . EXTREMELY friendly."

stard2018, Eugene, Oregon 02/01/2018

A wonderful . Comfortable place to stop for a night or a week. Loved the breakfast staff. Most friendly and effecient of any Best Western hotel. The balcony was right over th e little stream. Close to Evergreen Ti restruarant and U of O.

"Friendly and clean"

Linda G, Mineral, United States 28/12/2017

Arrived late very tired. Samantha was such a warm and welcoming person. Made sure I had everything We needed. Offered us hot coffee and a smile. Evening local paper. Traveling with a service dog and made sure I had no other special needs Heading back home will stay there again next week.

"A really nice place to stay."

User 28/12/2017

The BW New Oregon in Eugene, Oregon seemed a notch above some of the non-BW hotels that we have used. It was very convenient to the city of Eugene which gave use access to many places to go on the U of 0 campus. We will definitely choose this hotel again while in Eugene. The comfort of the beds and the quietness of the place is a real plus.

"Staying with the Ducks"

User 18/12/2017

The stay was good. Maybe a little noisy at night being next to a busy street. There are also two Best Western hotels about 100 yards apart so make sure you pay attention to which one you are at. Lots of great places to eat and if you like good Indian Food you are in luck because there is one so close you can walk there quicker then driving. Will stay again when in the area.

"Great prices, good location"

User 16/12/2017

Traveling from Washington to California. Stopped for the night. Had a small dog with us. Found this motel on TripAdvisor. Reviews were good. I can add ours to the others. Very pleased with the room and the pleasant staff. Many places to eat within walking distance. Would stay again.

"Say here for Concerts!"

mikesH314XO, Bend, Oregon 13/12/2017

This was my third time staying here. We stay here for concerts at the Matthew Knight Arena because it's right across the street! The rooms are nice, clean and cozy! It's close to a lot of good restaurants also. We will always stay here when in Eugene!

"Stay at BW in New Oregon"

X4699LFdebbier, Orting, United States 10/12/2017

Very nice motel, clean and comfortable. Beds very nice but to soft for my husband. Great breakfast in the morning. Location of motel was a little difficult to get back to I-5 with one way streets and no left turns.


Denise C, Ontario, United States 07/12/2017

Overall the experience was good. The potatoes at breakfast was salty. Other then that the service was good, the amenities where decent and the location was easy to access. The bed was hard on the sides but soft in the middle so it felt like you got sucked into the bed.

"Attention to Detail lacking"

msb222, Seattle, Washington 07/12/2017

Good news: room was clean and bed was comfortable. Bad news: TV remote was complicated and could get no signal, bathroom glass was broken, frig was too warm then too cold (froze all my food), room smelled perfumy (bugged my allergies) and shower head was like 20 years old and dribbled or pounded me (only two choices). Water was warm enough, though. Hallway smelled like mold (or worse).

"Best Western New Oregon"

Patricia N, Freeland, Washington 05/12/2017

Great hotel across from University of Oregon. Rooms were clean and nicely appointed. We had a king bedded room with a fairly large television. The complimentary breakfast had lots of menu choices. There was a Starbucks two blocks away. And, the hotel was easily accessible to I-5.

"Great overnight stay"

jodyd821, Albany, United States 03/12/2017

We stayed overnight for holiday shopping. The property was clean and the staff was excellent. The only issue was the bed was way too soft and we did not sleep well. Great location. The prices was great!

"My "go-to" Hotel in Eugene"

Ryan L, Indianapolis, United States 29/11/2017

This hotel carries a 3 star rating - but it is extremely well kept and a great place. The staff and service is great. I am members of two other national chain hotel rewards programs (that would be considered higher star properties and both of whom have location options in Eugene area). Despite that, the BW New Oregon became my go-to place to stay when I came to Eugene to visit my son the past 5 years (I have stayed here on 10 different trips for a total of approximately 40 nights). The location is great and it has all that I need for my stays. It is also a great place to stay for a Duck's football weekend.

"Rooms for guests with pets are not cleaned properly"

st0nen, Bountiful 26/11/2017

We appreciated that this hotel allowed pets. However, with a $30 pet service charge, I expected a clean room. Instead, the upholstered chair in our room was covered in pet hair from the previous guest, it was disgusting. Also, the lighting in the room was poor, I expected to be able to use the full length mirror while the bathroom was occupied, but there was no light, so the mirror was absolutely useless.

"Didn't Like It"

Curt P, Wiesbaden, Germany 24/11/2017

Obviously, a converted "no-tell" motel. Breakfast was good - everything else wasn't. Bed was stiff. I stayed up half the night listening to the roar of the heating, and I couldn't use my laptop with the tv. This isn't the 20th Century any more.

"Not the best Best Western.., disappointed"

Linda B, San Diego, California 20/11/2017

Front desk was not helpful, rooms are small, decorated nice , quiet room, Beds were just Ok- not as nice as other best western, breakfast was very good and so was the coffee, but I wouldn't come back on our return drive

"Just OKAY"

W4769ANmarya, Lacey, Washington 17/11/2017

Check in and out was smooth, the room was clean but the bed was way past time to throw out. My husband and I had to sleep on the edge, otherwise we rolled into the center that was a good 4 inches lower than the edge. By morning both our backs hurt. Breakfast was good and hot, but no whole milk for cereal.

"Always love staying here!!"

User 17/11/2017

We always enjoy staying at the New Oregon when we come to Eugene. Love the indoor pool and hot tub, but most of all the awesome staff! They are very helpful! The breakfast is amazing for a free breakfast. We will always stay here when a room is available. Never disappointed!

"Return Stay for UO visit"

TaylorRose, Central California 16/11/2017

This is our favorite hotel to stay while visiting our student at UO (right across the street). There is plenty of parking and the grounds are nicely kept. Check-in was quick and professional (as normal). There are places to eat within easy walking distance and a Starbucks about 3 blocks away. Breakfast is in a very nicely decorated room and the dining staff keep it very clean AND well stocked. I always try to show our appreciation by leaving a daily tip by the coffee pots. Our room was nice, but did have a slight odor which dissipated when we left the door open. Parking is plentiful (but does fill up at night). The bed was GREAT and there were plenty of towels. We did have water pipes noises and reported to maintenance. Overall another great stay in Eugene and look forward to returning in the Spring.

"Event Weekend Stay"

slelli2016, Sumner, Washington 10/11/2017

Older hotel but very clean and well kept. Very nice breakfast for guests. Perfect location if visiting the college. Suggest requesting a 2nd floor unit toward the back of hotel to reduce noise. Nice balcony over looking small creek with ducks.

"Great Place to stay when visiting UofOregon!"

susanjC4330PL, SEATTLE, United States 04/11/2017

We try to stay here everytime we visit Eugene, OR and the University of Oregon. Rooms are comfortable. Really like the rooms on the Mill Race and feeding the ducks off the balcony. The breakfasts are good and the breakfast room staff are awesome!

"Fantastic pool and hot tub. Easygoing, professional staff"

susankB1445SD, Brookings, United States 04/11/2017

This hotel is so appreciated. The rate is usually quite fair for all they offer - a convenient location close to a great market and lots of good rrestaurants, caring and relaxed staff, and a wonderful pool and hot tub. I just discovered that they have a sauna too - can't wait to try it next time i stay there.


lisacT4850HI, Portola Valley, United States 03/11/2017

Good hotel for visiting UofO. Nothing fancy but good location especially if attending basketball or football games. Rooms are clean and showers are good. Breakfast is provided but it is nothing special just filling food. Get the rooms overlooking the creek as they are much nicer then the other rooms with sliding doors and a patio.

"Perfect location for the University"

frugalshopper, San Jose, California 01/11/2017

Stayed here for a University visit. Directly opposite from the University, didn't need to drive there, just walked across the street. Typical Best Western rooms, 2 queen beds and bathroom. Warm enough and quiet enough. Room was clean and beds were comfortable.

"Ideal University location"

User 30/10/2017

Wonderful place to stay in Eugene, especially if you are visiting a student at U of O. The hotel is literally across the street from the University and at the beginning of the beautiful trail leading to Autzen Stadium. The staff is very friendly and accommodating. Breakfast is included. It's simple but hits the spot. Prices are very reasonable. We always stay her when we in Eugene.

"It was poor for the price"

379keiraa, Bend, Oregon 26/10/2017

Pictures manage to make it look a lot better than it actually is.... extremely plain rooms, terrible breakfast, Custer Service is lacking... only pro was the comfortable bed. I don't think I'd recommend this. Only reason I kept reservation was because it was very close to U of O, where my brother is

"Great MOtel for the Price"

User 23/10/2017

We loved our stay at this location — the motel configuration is great. We were able to park right outside the door our room. Room was clean, well-appointed and the balcony overlooking the little creek, next to the bridge and park path, was fantastic. We watched ducks and a raccoon from the comfort of our enclosed view. Very happy with quality and amenities for the price.

"Motel Review"

Irina R, San Bruno 20/10/2017

My husband & I were generally pleased with the cleanliness and facilities at The Best Western in Eugene. However when I locked the bathroom door from the inside, the door stuck and I couldn't get out. Luckily, my husband was in the room and help me get out.

"Don't bother"

chucka729, Katy, Texas 19/10/2017

The room was mold ridden, the open door is too noisy, and the rest of the property isn't worth it. They should tear down and put a better hotel on the property. The location is being wasted. There must be a better option in the area.

"Good location"

Megan Z, Medford, Oregon 16/10/2017

Very close to shopping across the street from Mathew night arena. It's more of a motel than a hotel tho. Good breakfast with a large variety. Beds were very soft and decently comfortable. Hot tub and pool were nice.

"Great place to stay for UofO visit"

M6348DUalexo, Tualatin, OR, United States 14/10/2017

If you like Ducks (the football team, not the animal), the university is right across the street. Getting to/from fast food is difficult from the hotel's location but that's not the hotel's fault. Get a creek-view room if you like ducks (the animal, not the football team). The rooms are mildly dated but overall, very usable and clean. The internet was actually really good compared to other hotels I've been to in that the streaming media has very few bandwidth issues and was very watchable. The staff is really nice and the breakfast was better than most hotels with similar that I've been to.

"Would stay again!"

User 11/10/2017

The front desk staff was fabulous! She was pleasant and helpful! The room both looked and smelled clean. Great value. The balcony over the creek with all the ducks was an excellent bonus! Would definitely recommend!


Travelers058, Fort Collins, CO 07/10/2017

This is a nicely appointed, comfy place to stay close to the U of O. Clean, good beds, great coffee, and a better than average breakfast. Nice greenbelt view behind building. Close to public transportation and campus plus lots of services.

"Pet friendly and convenient to UO"

debbie t, Menlo Park, California 04/10/2017

Hotel provided extra towels to clean muddy dog paws. Lots of grassy areas for dogs to sniff around. If pouring rain you can always walk the inner perimeter of the hotel which is covered and carpeted. Full breakfast is a bonus.

"Visit son"

User 02/10/2017

Thank you so much Best Western new Oregon.. what a delightful week.. Never been to Oregon but was much felt home at this hotel..Wondering what to do why son at work.. no problem.. fed the ducks.. walked to urban gardens.. picked black berries.. visited the college..easy access to bus down town.. housekeeping was the best..wish I had their names.. thanks to Best western New Oregon in Eugene Oregon!!!!

"Better Options than Best Western"

D5684OKmaryw, orinda, United States 02/10/2017

I've stayed here multiple times because the location is good, but doubt that I will ever go back. Breakfast was terrible. Room smelled, on both occasions that I stayed there in September, but bathroom was clean. I don't like that they upped the price $100 more a night than usual because there was a college football game going on that weekend.

"Best place to stay in Eugene close to all medical appointments and good stores"

Paula R, Coos Bay Oregon 30/09/2017

Have use this place many times during the last year the staff is friendly dog friendly and close to everything that we need to do.our visits have been around medical and they are extremely convenient within a mile from most of our doctors 2 miles great restaurants right next door and down the street very friendly staff

"Perfect Place To Stay!"

Gayliene L, Santaquin 30/09/2017

All I have to say is everything was perfect! we really care about the cleanliness. The Location was Great close to everything we needed. the river view with the ducks was so nice, I just wish we could have stayed longer. We only stayed one night.

"Main hub for a traveling vacation"

stevennL3999RH, Green Bay, United States 28/09/2017

We stayed at the BW because it was centrally located to the areas we had planned to visit. It was clean, the bed was comfortable. Breakfasts were very good to have to start our days of travel. All of the staff that we met were friendly.

"Not a great stay..."

User 26/09/2017

We ended up at this Best Western by accident thinking it wasn't the one across from the univerisity campus. It was that one and it was quite worn and old feeling. They did not let us know the time for Sunday continental breakfast when we got in late after shooting a wedding. Then there was no coffee in the lobby and the guy just looked at my husband trying to get some and saw it was out and didn't offer more. Worst Best Western I've ever stayed in.

"Quick stop in Oregon"

citySaigon, saigon 26/09/2017

This is the first time we stay in Eugene, pick this hotel by random, but was quite satisfied with the service received: hotel staff, breakfast (with pancake maker, no waffle iron though!). The back of the further building facing with a creek, lots of ducks swimming, really nice entertainment!

"Overall Experience"

Hip69Danville, Danville 26/09/2017

Overall experience was very good. BW Greentree and New Oregon are conveniently located across the street from University of Oregon and walking distance to restaurants. I have stayed there 3 times and have been satisfied with each visit.

"Excellent Hotel, Superb Value"

Lawrence W, Trinidad 16/09/2017

Great location across from University of Oregon campus, with easy access to good restaurants and other local amenities. Hotel was attractive, parking is plentiful, room access is handy to parking. Breakfast is typical hotel fare these days, but above standard in variety, presentation, quality. Breakfast room is spacious, no crowding or waiting for tables. Coffee was disappointing (a not uncommon experience). Staff were friendly and helpful. Room was spacious, attractive, clean, comfortable, and quiet. Usual amenities -- fridge, microwave, coffee maker. Only very minor complaint was that TV offerings are substandard, and our in-room remote worked so poorly, we just gave up. Because our time in the room was brief, we didn't bother to report the problem -- most likely the staff would have promptly replaced the remote if we had. All in all, a great stay and excellent value at the price ($88). Would definitely stay here again.

"Girls Weekend Getaway"

Shannan S, Federal Way, Washington 13/09/2017

I and my two best friends booked one of the junior suites (three queen beds, one shared toilet & shower, two separate vanity/sink areas) for our girls weekend getaway and could not have been happier. The location of the property was perfect for everything we were doing that weekend and the staff was great. The location of the junior suite was even nicer as we had a large balcony overlooking the mill race which meant it was quiet/peaceful, and no traffic noise whatsoever for our room. There was a bit of a glitch in getting our three room keys to work properly but the staff was incredibly helpful, calm and very accommodating. I will book/stay here again.

"New Oregon hotel, Eugene, OR"

albertd640, Gardnerville, United States 12/09/2017

The New Oregon was an excellent stay. The room we had was on a little canal water way and it was fun to watch the ducks swimming. I suppose mosquitoes could be a problem but I didn't notice any. The breakfast was good. The pool was a bit cold so didn't use it. Everything was clean and well maintained. My only problem was trying to get around on the streets of Eugene, it was hard to find this location.

"Great place to stay in Eugene"

Z5197IBangelal, Eugene, United States 10/09/2017

The Best Western New Oregon Inn is a great hotel with excellent accommodations, internet access, breakfast, and a caring staff. I would definitely stay there again! The scrambled eggs are especially good!

"No-frills older property good for short stays; energetic service staff"

MajorMarket, Houston, TX 06/09/2017

I booked this hotel via Priceline Express for a non-refundable rate of $85/night. Situated across the street from the University of Oregon, its layout is primarily in a large open one-story square. Guest parking is free and most guests park in front of their exterior door; this is a typical motor hotel layout. Front desk: Not the friendliest at check-in but it got the job done after a long drive. The gal working the desk when I left was modestly friendly. Room: I was placed at the side furthest from the road, which also bordered the creek in the back. Visible from the room's window, it wasn't particularly scenic but ensured that there would not be too much noise. The neighboring rooms could be a bit boisterous but it was to be expected since there was a lot of turnover in the morning and evening hours. Due to its location, I think there are a lot of college parents staying here as well as interstate travelers making an overnight stop here. The room is large but showing its age: one queen bed with a slightly lumpy mattress, quality bed sheets but a bit thin bath towels, ample work desk, an armchair and ottoman, large flat-screen TV, microwave and mini-fridge, small closet, and a well-worn but functional bathroom. The air conditioner was quite loud: the positive is that it drowned out any chatter from passing guests but the negative is that it drowned out the TV and would make it difficult to sleep through. I pack foam earplugs so this solved the noise issue while allowing me to keep the room cool at night. Housekeeping was spectacular each day in making up my bed, taking the trash, vacuuming, and restocking the bath supplies. It was great to see them each day in the halls attending to the other rooms and I enjoyed leaving them each day's tip for a job well done. A special compliment for keeping the carpets clean – I often wear a pair of socks in the room to avoid tracking dirt into bed and the socks were largely clean at the end of the visit. Maintenance staff was also seen moving with energy through the property. Free breakfast: I like the fact that guests have to use their key card to enter the building with the breakfast area. The breakfast was a standard buffet: cereals, milk, juice, coffee, yogurt, eggs, meats, and waffles were all present. The highlight was one staff member who carefully tended to replenishing and tidying up; she also cheerfully answered guest requests. I made a point of handing her a tip to acknowledge that a great attitude should be rewarded – I wish I got her name! Overall, this motor hotel is a good value for a short stay in the cute college town of Eugene. If you want luxury, you'll need to find another place. Visitors could easily be happy with this property, whether due to a visit to U of O or exploring the local area. NOTE: If you found this review useful, could you click on the “thank you” button below? It helps me tailor reviews to include things that are useful to fellow travelers. Thank you

"Returning from trip"

482Theresa, Gold Beach, Oregon 03/09/2017

Unfortunately our room had a terrible odor. The front desk manager tried to help by spraying a fresher in our room which helped a little bit. We were very disappointed. We will not be staying at the Best Western New Oregon again.

"Convenient but a little bit old"

User 02/09/2017

Our room was in the older part of the hotel - 1st floor - with access into the room straight from the parking lot. I didn't realize that would be the case when I booked based on the photos - with a little kiddo, I wasn't too crazy about that set-up, but thankfully we had two adults to monitor things. The room was clean but smelled a bit musty, and the A/C was hard to adjust to be "just right" as it's a window unit . The hotel breakfast buffet was fine (hot food, cereals, pastries, etc.) and the pool with hot tub was better than anticipated.

"Tired hotel, OK for one night"

User 29/08/2017

If you are looking for a hotel close to the University of Oregon, you plan to stay 1 night, and you aren't too concerned about the quality of the room, this may be a good hotel for you. We, however, were in town for an 8 day stay, and were looking for a place that would make a comfortable place to spend our evenings. The New Oregon Best Western is not that place. We had a King room with a Balcony view. The room was OK in size - not big, but not tiny. The only comfortable chair was placed directly in front of the air conditioning unit, so it was freezing to sit there and it also prevented the cool air from effectively getting to the rest of the room. We ended up moving the chair to the other side of the room. The A/C unit was also very very loud, and didn't cool effectively so it was continually on, which was quite annoying at night. There was no screen in the sliding glass door, so we couldn't take advantage of the lovely, cool night and let some fresh air into the room. There are a microwave and cube fridge, but the fridge is at floor level, so you have to get on your hands and knees to get to it. It also didn't cool very well The room itself was very dark, both in decor (deep brown furniture and dark beige/brown striped carpet) and dim light bulbs. There is also no night light in the room. This all contributed to my very tired (but sober!) husband breaking his toe during the middle of the night when he got up to use the bathroom. Then, the toilet backed up. They came very quickly, but wanted to just hand us the plunger. By this time I was fed up, and I told them that they needed to fix their own toilet... And that was enough - we left the hotel after only 2 nights and moved to the La Quinta; it's farther from the University, but infinitely nicer. On the plus side, the shower at the New Oregon had great flow and plenty of hot water. The bed was on the hard side, which I like, and was comfortable The staff was very friendly, and the breakfast was good. We didn't use the pool or gym, so I can't speak to those amenities.

"Nice Hotel"

scootusaHR, Highlands Ranch, Colorado 29/08/2017

We stayed here for a college visit for my son. First off, the location is directly across from the University of Oregon, couldn't be a better location for the tour. Hotel was clean, fairly basic rooms, and somewhat cozy....but this is what to expect and wasn't an issue. We stay at some BW properties when we are road trips, as they are a good choice outside of the larger chains. They are clean and dependable, and staff was great. We would stay here again.

"Eugene Best Western-New Oregon"

stanleyb899, Chiloquin, OR, United States 29/08/2017

Staff was very friendly and helpful. Room was clean and breakfast was hot and very good. Hotel was easy to find and to get in and out of. I would recommend this hotel to friends and family. Price was reasonable and easy to check in and out.

"Decent Stay/Would Stay Again"

Kristi J, Portland, Oregon 26/08/2017

Overall hotel was nice. There was an error with the hotel being overbooked and my room being given away, but it was rectified (not handled how I would have preferred, but corrected). Everything was clean and tidy. Beds overly soft, but pillows great. Clean bathroom and shower. Did not get a chance to check out the breakfast, but continental breakfast is included.

"Great hotel near Univ. of Oregon"

Tavie K, San Ramon, California 26/08/2017

Hotel is directly across from Univ. of Oregon campus. Easy walk to campus and restaurants. Nice rooms, very friendly staff. There was plenty of parking, free wifi that worked well, quiet, clean, comfortable beds. If I am in Eugene again I will definitely stay at Best Western New Oregon.

"Great Hotel!"

E3709YTmarkd, Canoncito, New Mexico 24/08/2017

I would recommend a stay here anytime. The room was neat and had a very professional cleaning done (great job to the cleaning staff)! And the breakfast was WAY better than an equal option at a similar hotel offering coffee and donuts...yuk! This place is very clean and the food was excellent! And the staff are great to the customers!

"Couldn't Wait to Go"

Sam W, Wayne, New Jersey 24/08/2017

Spent one night in New Oregon Best Western. Bed was lumply, Wife complained that she was being bitten by bugs, and the room had a musty smell. Checked out the pool, it looked uninviting and we didn't go in. Cheap hotel. Not a pleasant one night stay.

"Back again"

User 23/08/2017

This is an outstanding hotel. The room was super clan and ready when I arrived. The only problem was I had reserved a room by the river but I ended on the inside. Didn't complain so it's my fault. They could have checked my reservation. I do however recommend this motel because the staff is super. The have made lots of improvements with breakfast. The rooms are super and I Gus's that is one reason I didn't complain about the room mix up. Stay here it is worth the pay and acrostic the street from the mighty ducks

"Don't stay in room 173"

I4403LVemilyp, Redmond 23/08/2017

Location is perfect, service staff was great, breakfast was lovely, but room 173 is a nightmare. Accessible only through a back entrance off someone else's private (and locked) residential driveway, 173 is located in the sub-basement of the BW. Spiders drop from the ceilings. Plumbing is questionable. The ceilings are barely 6 feet high. There is no way off the property except to climb through a cavernous staircase and through a slalom of doors. One requires a room key to get back into civilization by accessing a rear fire door. My advice to hotel management is to lock up room 173 and throw away the key. Leave it for the spiders, they seem to own the space anyway. But again, pleasant staff, great location, decent breakfast.

"Best Western New Oregon"

PAULA F, Porter Ranch 20/08/2017

If you are traveling to the University of Oregon this is the place to stay. It is located directly across the street from the school. The staff are pleasant and helpful. There are great restaurants in walking distance along with a market and convenient store.

"One night stay"

H4919OTmikes, United States 17/08/2017

Our one night stay at this Best Western was very nice. The room was very neat and clean. The bed was comfortable. The breakfast was beyond continental and delicious. Friendly and helpful staff. A great stay overall!

"nice room next door 2 restaurants"

peterpanjaffray, Anacortes, Washington 17/08/2017

There are rooms with a a river view we were not able to get one but I would request if I visited next time large spread out motel there are many where u drive up to the door but I skip those cuz of the noise. we had a room in the back and much quieter

"BW New Oregon"

O1454CYkarena, MOUNT VERNON, United States 16/08/2017

Close to campus. Clean but so very worn. Room floor was slanted and door had a gap at the bottom. Cannot imagine what a winter stay would be like. Breakfast was OK but so very cramped if more than 5 people hard to get to the food.

"Nice room with river view"

Tammy L, Sacramento, California 16/08/2017

Nice view; non best western restaurant on site just ok. To get to restaurant Is a bit of a maze if you are staying at other end of hotel. Miss not having the free breakfast like many other best western locations.

"Quiet place to stay"

Neaz A, McKinleyville, United States 16/08/2017

There were two BWs within yards of each other in the University area.Older hotel, very quiet with a great bed! Stayed there for the better part of a week. Strongly recommended! Will definitely add this one to the list.

"Good stop on your way to Seattle."

LizVee, Turlock, California 08/08/2017

We stopped at this BW hotel in Eugene. The staff are great and the hotel overall is in great condition. The breakfast is good and the choices are better than other Best Western hotels. This is a great stop if you are in your way to Seattle.

"Wonderful Family Suites"

omalleycw, Woodland, Washington 08/08/2017

Had 3 adults and 2 children in our group. The room was very nice with a front room with a bed and fold out couch and also had a separate sleeping room with a door to keep things quite and private for everyone!

"New Oregon mediocre hotel"

janicek368, Tigard, Oregon 07/08/2017

Our room was located on Mkllrace which was nice, however, there was no screen door to enable us to leave door open and get cool night fresh air in room. Lots of bugs in Millrace so a screen door is a must. Beds were horribly soft and bouncy and not comfortable at all. A/C wAll mounted unit was so loud it was like and airplane and rattled and kept us up all night long. Water pressure in morning for shower was nightmare and burned me then froze me 2 seconds later as other rooms would turn on their water.

"New Oregon"

36mercyt, Hillsboro, United States 07/08/2017

Hotel is close to the University of Oregon, within walking distance. So if you are there for a family event or visiting a student it's perfect. Price was good for amenities, staff was courteous. Breakfast was good with a variety of foods/beverages to choose from. There are a few places around to eat, which are also good.

"A one-night delight!"

User 06/08/2017

We were very comfortable in this hotel, and enjoyed the room amenities and free full warm and/or cold breakfast. Sorry we never got to use the pool, had to leave right after breakfast. But it looked lovely:)

"New Oregon Best Western"

User 03/08/2017

If you are a parent visiting a student at the Univ of Oregon this is one of the best places to stay. It is directly across the street from the school and within walking distances to anywhere on campus and the closest motel to the dorms. The motel has different room layouts, prices and can accommodate a multiple of family groups. I have now stayed three times and I have not had a problem with anything. The staff is local and very helpful with suggestions on dinning, shops and things to do. Breakfast provided is not 5 stars but for the price it is much better than most who offer free breakfast. We have two more trip planed to the school and I have already booked the rooms. I would say it does fill up fast so book ahead.

"Excellent hotel"

jay e, Atlanta, Georgia 02/08/2017

Perfect location, university is right across the street. The rooms were clean and spacious. Iron and board, coffee, fridge, microwave. Adequate breakfast. Pool, gym, and sauna! So why did I give it a 1? Well, the rooms are all non-smoking. I'm cool with that, smoking stinks. So I found a little, covered patio for employees. They didn't seem to mind my using it but the manager came and fussed me out

"Avoid corner rooms, otherwise hotel is OK!"

Peter K, Madrid, Spain 02/08/2017

We spent 1 night in this hotel and were given a corner room, number 201. The room itself was fine, spacious, decent beds, clean, and all the things in order, i.e. towels, soap, etc. There were two problems. One it's right on the corner of an intersection, literally a sidewalk away from the road. So there is a fair bit of traffic noise, plus a constant annoying beeping of a pedestrian traffic light. If you turn on the A/C, which we didn't it might drown out some of this, but either way it was fairly noisy. The other issue with this room was the wifi. The signal was at times weak or would disconnect depending on where you were in the room. Frontdesk were aware of this, but we "found out". Just a "sorry" is what we got! Breakfast was very good, plenty of selection and choice. The staff there, 3 ladies, were constantly replenishing the food, making sure tables were cleaned and ready when people left, and very helpful and pleasant. That was a really good experience and I want to commend them for an excellent service! Hotel has free parking. I would stay again probably, just not in one of those corner rooms!

"perfect spot"

smmenendez, Portland, Oregon 02/08/2017

perfect spot to stay when i took my daughter to UO Orientation. campus is a quick walk across the street. also a 1 mile quick walk to Autzen stadium. clean room, friendly staff, reasonable price. overall great place

"One Night Stay"

690cherylv, Fallon, United States 02/08/2017

Very nice, clean, and friendly staff. Right across from University of Oregon campus which was nice when we needed to get out for a walk. My kids loved the campus and they felt safe. I would recommend.

"Great Stay in Eugene near U of O Campus"

787katelync, Fresno, United States 26/07/2017

Hotel was very clean. Loved the view of the little river behind the hotel. No noise issues and so close to many fun things in the Eugene area. Check out the Eugene Ale Trail and U of O just across the street. Breakfast had great variety and was delicious. Internet worked great. If you stay out late parking can fill up but otherwise no issues.

"Run down and smelly rooms"

James C, Sequim, Washington 23/07/2017

The rooms are run down and stink like mold and mildew. Staff not helpful. Breakfast hours too short if you like to sleep in a bit. Rooms very noisy. You can hear all of your neighbors and when someone above walks, it sounds like the ceiling might cave in. Bed very uncomfortable. Stay somewhere else.

"New Oregon"

CATHERINE S, Mountain View, California, USA 23/07/2017

The trails near hotel were wonderful. The hotel is across from Oregon state college. Different times of year it may be difficult to just get a room for one night when traveling through too next destination without reservation.

"Great Hotel"

Peggy F, Modesto 22/07/2017

Spent one night as we were just passing thru town. Very clean, very room, and a great water front view. My one and only complaint, no elevator but would stay again. Very good complimentary breakfast. Right across the street to the University. Great restaurant next door.

"If you are looking for a great breakfast . . . stay here."

Jer1989, Spring Arbor 22/07/2017

We stayed here on our way from Seattle to Lassen National Forest. The staff was friendly and the room was clean and spacious for our party of five. What we loved most was the fabulous breakfast the next morning. Delicious omlets and a variety of other items to select. It was a nice surprise.

"Close to UO Campus"

brianeD1878NJ, Eugene, United States 19/07/2017

We only had one night this time, but will be back. We have a new UO student that we will be visiting often. The people were really nice and it's really close to campus. We slept well, had surprisingly strong water pressure, and a good breakfast.

"Melon and Bacon"

Jason T, Centralia, United States 15/07/2017

Had a great stay. The view rooms are worth it to me. Get ground floor if you don't like to carry luggage upstairs. Comfortable beds, nice art. The carpet seemed a bit retro though, whatever. Best quality bacon I've seen at any Best Western(maybe a couple more minutes cook time?). Melon was also provided beside all the other normal options. Breakfast was popular and the staff did a good job keeping up with demand in what I feel was an awkward layout. Would stay again.

"Wifi does not work."

nathaliers362, Encinitas, California 14/07/2017

Decent hotel and very convenient when visiting U OF O. Be warned though, the wifi here does not work, at all. If you have work to get done while you are here, you will be using your phone's data service.


8grandies, Fresno 12/07/2017

This hotel is possibly the oldest creepiest hotel ever! Having never been to Eugene OR we selected it because it is right across from the university. Big big mistake! First of all the room was dingy, old & smelled musty, the drawers in the dresser wouldn't stay shut because the room was slanted so badly. Yes that's right - slanted! As you went toward the bathroom you had to duck so as not to hit the ceiling (& I'm short 5 ft even) it slanted down so badly at an angle! It looked like this side of the hotel was built at an angle to accomodate the slope of the roof. If you look at the hotel it has a chalet style roof which it seems they added this room (& side) as an after thought but didn't bother to level the foundation under it nor raise the roof to accomodate the new dimensions of the room. Bottom line shabbily built, worse excuse for a room, we booked for an extended stay left next morning. There are much better hotels perhaps a tad bit farther from the university but I'd rather put up with a tad bit farther room at a better price than this over-priced sorry excuse fir a hotel. Seriously avoid this place at all costs!

"Just okay"

S Rey C, Puyallup, Washington 12/07/2017

We stayed at the New Oregon location as a pit stop to Crater Lake. The interior appearance does look a motel with the typical Best Western decor. The pool and fitness center were closed when we arrived, which was disappointing for the kids b/c they like to swim. However, the breakfast location was nice and big.

"Stay During Black Sheep Gathering"

V8439CRscottf, Oregon City, United States 11/07/2017

We had a nice three day stay. The pool was refreshing. Great Breakfasts each morning. The event we were attending was the Black Sheep Gathering which was held at the Lane Co. Fairgrounds. The hotel was within easy driving distance to the Fairgrounds and downtown. We have stayed at this location for three years in a row for this event and will be back to stay again.

"Great location for going to events at the university"

Treva P, Woodinville, Washington, United States 08/07/2017

Across the street from university and the knight arena. We chose it because we like the best western chain. Walkable to several places for dinner or lunch. The facility with pool is indoors but opens to outside sitting area.

"close to campus"

gary h, Scottsdale, Arizona 06/07/2017

needed a hotel close to campus for student class registration. this is now my favorite hotel in Eugene. not more than a 10 minute walk to union. clean baths ,hot shower and comfortable beds. hot complimentary breakfast.

"Bed were caved in."

ronmaryw, Victorville, California 06/07/2017

Both mattresses were bad. When you laid down you rolled into the center of the bed. Not good for two people in the same bed. We chose not to complain, however we stayed for four days and turned out to be sleep deprived form the experience.

"Always a great experience"

TaylorRose, Central California 01/07/2017

Stayed here for 2017 graduation, as this is my "go-to" hotel in Eugene. (I had to call directly to hotel in Sept 2016 to get the graduation dates booked). This hotel is directly across the street from the University of Oregon, which made walking to the Matt Knight arena and then school graduations, quite easy. Otherwise, people must park at Autzen Stadium and then get shuttled to the campus. Our room was very clean with good bathroom amenities, fluffy towels, lots of coffee and a very comfortable bed and pillows. We stayed in the 2 story building, on the top floor with a view of the creek, so it was away from the street and we had very little noise. The front desk personnel are very helpful, the breakfast room is updated with a decent continental breakfast with the standard free menu. Will definitely return to the New Oregon for future visits.

"Oasis after a long trip"

robertaH1239SL, Fresno, California 01/07/2017

After a 10 hour drive, The Best Western, new Oregon lived up to its name. Rooms were clean and the bed was extremely comfortable. This will definitely be our stop every year as we journey to Hoodsport, Washington.

"Baseball Trip"

User 26/06/2017

The day we checked into the motel the front desk attendant was pleasant and helpful. We stayed in an over sized room and it was clean. The next day we attended baseball games and didn't return to the room until late afternoon. We set the air conditioner because it was supposed to be 101 that day. When we returned to the room it was quite warm. We checked the air conditioner and turned it up. When the temp did not lower, we called the front desk and the clerk came to the room. He admitted that the air conditioner wasn't working properly and said nothing could be done for the evening. We could not keep the sliding glass door open because the back of the room overlooked a stream and we didn't want mosquitoes coming into the room. In addition to this problem, the light on the desk and it's plug in didn't work. We also told the front desk about this problem. We were given a 10% discount for one night because of the air conditioning problem. I thought that they should have compensated us more for the inconvenience.

"convenient for Cuthbert"

JustGoForItPals, Glide, Or 25/06/2017

We stayed here for a concert the Alice Cooper concert. We hadn't realized it was such an easy walk from this motel. A nice path which crosses the river takes you right there. It was very pleasant, met a couple who lived there and got us on the correct way because we hadn't taken the correct turn on the path and were directly in front of Autzen Stadium.

"University of Oregon visit with dog"

User 24/06/2017

It was conveniently located across the street from the Univ of Oregon, and near the Riverwalk Research Park entrance. It was pet-friendly, clean, and felt secure. Our room was clean albeit small. Comfortable beds gave us all a goodnight street. I was able to safely and confidentally take my dog for a walk. I used and appreciated the small but well-equipped fitness center. I really enjoyed breakfast in the clean, nicely decorated, comfortable breakfast area. The BW organization does a great job of training its members as seen in their consistent courteousness and efficiency. I've become a big fan of the Best Western hotel chain.

"Comfortable, Friendly and Convenient"

Karen T, Pinecrest, California 22/06/2017

This is a clean, comfortable hotel with all the amenities I look for: refrigerator, coffee maker, microwave, internet, breakfast. Breakfast items are standard but plentiful, with a few extras to spice things up. Office staff is very friendly and helpful and we were made to feel welcome and at home. Hotel is very convenient to University of Oregon (across the street), public transportation, downtown and shopping.


O4201VYannev, HUNTINGTON BEACH, United States 22/06/2017

convenient location very friendly staff and great amenies -what more could you ask! the pool and spa were added benefits and the breakfast included cut up fresh fruit and other items not often found -we had a room facing the canal with a balcony -great for relaxation

"The Best Hotel!"

Susan C, Las Vegas 21/06/2017

The Best Western New Oregon Hotel in Eugene, OR is one the Best of the Best Western's I have stayed in. This hotel has great friendly staff, a great breakfast with a large seating area, and very comfortable rooms. I was fortunate to stay in one of the rooms overlooking a river/creek where ducks swim, birds sings in the trees and squirrels run around the area. It was a peaceful hotel close to the University of Oregon, museums, restaurants, freeways, a mall and antique stores. Downtown Eugene has many shops, restaurants and the visitor center.

"updated motel"

benbC3944WF, napa, United States 21/06/2017

new breakfast room is great and the food has been upgraded. room was clean and neat. Motel is near campus so very convenient. prices will be much higher for big events on campus but location can not be beat.

"Awesome location for celebrating our son's graduation"

PeggyTag2013, Portland, Oregon 21/06/2017

This hotel is priced right, wonderful breakfast, and right across the street from U of O. With additional family, it was the perfect location to walk to all U of O celebrations during our son's graduation.

"Hotel stay"

mantheym, Stow, Ohio 13/06/2017

Nice location for the University. A bit pricey for the average motel but better than some of the others. Staff were nice. No problems experienced during stay. Breakfast wasn't bad and easily accessible.

"Consistent Quality"

685dwayneh, placerville, United States 12/06/2017

This is a great place to stay when in town for activities at Hayward Field. Close to trails, stadium, the Wild Duck Cafe. I look forward to my next stay. Although the cost was not cheap it was in line with other hotels in the area. I would recommend this to anyone traveling in the area.

"Review of the Best Western New Oregon – Eugene, Oregon (Rm. 158)"

e_cal84, Montreal, QC 11/06/2017

Length/Type: 3-night, business trip Travel Dates: June 6-9, 2017 (Tuesday to Friday) Overall Experience: Very Good Good Points: - Friendly staff - Spacious breakfast buffet area - In-room mini fridge - In-room coffee maker - Adjustable shower head in bathroom - Free Wi-Fi - Availability of computers for use in lobby - Free daily newspapers - Free lunch bags Bad Points: - In-room A/C was a bit weak General Overview This was my first time visiting Eugene, Oregon. I had business to conduct with another colleague in Springfield. The hotel lobby, as well as the breakfast buffet area, appeared to have been recently renovated. Both had high ceilings and were very clean and modern looking. The staff at the front desk was very professional and friendly. The free breakfast buffet was held in a separate building near the lobby, and it was excellent. It had the usual hot & cold items one would normally find at a complementary breakfast buffet. In case you're wondering, yes, they do have a fully automated, push button pancake machine. The sack lunches, containing an apple, a bottle of water, cheese Danish and granola bar were also nice to have. The free daily newspapers (Wall Street Journal), as well as the local newspaper (The Register – Guard) were nice touches. The Room I found the room to be a bit on the small side. But aside front that, the bed was comfortable and both the desk and in-room mini-fridge were put to good use. The large LCD TV, with a variety of channels, was also good. The in-room coffee maker and free Wi-Fi worked like a charm (I highly value both of these items in hotel rooms nowadays). Same goes for the adjustable showerhead in the bathroom. The only minor issue I had with the room was the air conditioning. I found the room to be a bit stuffy. Even after moving the table and the two chairs aside (to allow more space for the air to circulate), I still found the room temperature to be slightly higher than normal. I checked the A/C unit and it was on maximum. But again, only a minor issue. Advice to those interested: - The hotel is located in close proximity to the University of Oregon, just across Franklin Blvd. It is easily within walking distance. This is a good place to stay if you're giving a lecture, visiting a student or faculty member, etc. - There is also a Bus Rapid Transit station located just outside the front entrance of the hotel. It is part of the “Emerald Express” (EmX) system. Just in case you're getting around by public transit.

"Comfortable and quiet on the one floor side of motel."

L6651QOkathrynm, Medford, United States 01/06/2017

Close to University. Great breakfast included. I am gluten free and the breakfast had potatoes, eggs and bacon which allowed me to eat breakfast. Quiet on the one floor side of the motel. Have stayed here about 4 times now. Easy to walk to the University and track field. Easy to walk to restaurants.

"Nice location - close to University"

Buttercup5687, Maple Ridge, Canada 01/06/2017

The area is very pretty with the University in close proximity. Many restaurants within walking distance and Starbucks as well. They offer an indoor pool and hot tub with sliding doors that open fully to a nice patio area bringing the outdoors in which was very nice. There needed to be more towels and the front desk staff were quick to get us the towels we needed but not without some complaining in regards to other staff members not doing their job. Check in staff were frustrated that they were helping someone with taxi arrangements while we were waiting to check in. We told her it wasn't a problem as the patron was from out of country and needed assistance with transportation. The rooms were large and clean.

"Overall good but Missing stuff"

saisantoshkumarb, Eugene, United States 29/05/2017

I was checked into Room 112. I left a bag with a pair of dress shirt and jeans pant and a pair of brown-colored formal shoes before going out in the morning. The day after when in the morning when I thought of packing before checking out, I couldn't find them anywhere. When I went to the office and complained, I was told that they don't know anything. It really bothered me because the pair of clothes and good shoes cost about $100 and it is not easy to get them back, especially as a student. Wished it didn't happen in your facility. Other than that, everything including the service was pretty good at your hotel.

"Surprised by excellence"

I3279UCrichardm, Larkspur, United States 27/05/2017

I expected Best Western to be satisfactory when I reserved a room for a night, but found this particular hotel in Eugene, OR to be very good indeed. It is is rather recent construction, with an unusually large parking lot, convenient parking in front of each room, with large rooms, all clean and in good condition inside. Everything functioned well. Best is the indoor pool, exercise area and pool. The breakfasts were very good, with large variety of offerings. Well done Best Western.

"Great stay"

M9223VDmeganc, Portland, United States 26/05/2017

I came to Eugene for the night with my partner to see Modest Mouse and had an amazing stay. The pool is open until midnight, the rooms are very clean, the little back patio was very serene and peaceful, and the breakfast was amazing. We will be staying there again.

"Comfortable rooms. Good stay"

LyleJ220, Portland, Oregon 24/05/2017

I've stayed in so many Best Westerns. This one was clean and handy, but not the nice Best Western buildings that I'm used to staying in. They gave us a "River View". Yeah, right. This was a small canal with mostly standing water at best. The "River" was further north of us and not visible from the room. We had a couple of maintenance problems and they were both fixed within 15 minutes of my reporting them. That was excellent. The


kathybruceToledo, Toledo 22/05/2017

We called ahead and were given a rate of $84 for the night. When we arrived I said that I just called and they told us it would be $92. When we pressed them Jessie said "go ahead and give it to them for $84." Then, we were put in a room that was obviously really slanted! We all tripped here and there due to the uneven floor. They said they would move us but if they had another room why would they even rent this one? The pool was freezing but the hot tub was great. The breakfast was nice too. We usually flock to BW but this was dissappointing.


User 22/05/2017

The Best Western New Oregon Hotel is a great place to stay for your visit to University of Oregon. The school is literally right across the street and you can walk in 2 minutes. The room decor could definitely use an update, but the rooms are always clean and the breakfast is so convenient and awesome!

"Our Go To Hotel!"

gloriamT9809RQ, SF Bay Area, United States 16/05/2017

We always enjoy our stay at the the Best Western New Oregon. The rooms are updated, clean and comfortable. The staff is always accommodating and polite, making sure that our stay is a pleasant one. We prefer to stay here over any others when we're in Eugene.

"Definitely a motel "

evelynjean03, Tulsa, OK 15/05/2017

Thankfully this room was paid for by a prospective employer, otherwise I would have been more disappointed. I try and avoid lodging with exterior doors but can even overlook that if the rooms are nice enough. I would easily compare this to a Motel 6, and that is not a compliment. Old musty carpet and outdated bathroom make this standard at best. If you get a good rate and aren't super picky, this may be the place for you. Otherwise, look elsewhere.

"Low Quality for High Price"

Angela H, Salem, Oregon 12/05/2017

Very expensive for what you get. I stay in many hotels low and high end and this is by far the worst value for the money I have ever paid. Like to the point I where I was regretting booking this the minute I got to the room and checked everything out. Pretty enough on the outside, good location to the Matthew Knight Arena but the walls were paper thin to the point I could hear the people above us (which I don't think were being excessively loud) and traffic outside all night long! The room was very musty smelling and dark, the hot tub was broke down, the pool was cold, the breakfast was not even average. I am so sorry to give such a negative review (don't even know if I ever have) but if I hadn't paid over 220 a night I would probably not complain as much. I can't recall ever staying in a Best Western and will probably never again. I mean I recently stayed at a Hyatt property that was beautiful inside and out, with great breakfast, warm pool, no noise for 99 a night!

"The way hotel should be."

Joel L, Hillsboro, United States 10/05/2017

We always use BW whenever we can. We have grown to expect excellence and we always get it. We love the breakfast and all of the people in the staff always go out of their way to help and please us. The pool and hot tub are always clean and great to use for the whole family.

"Eugene Marathon Visit - 5/6/17"

Hn_Ng, Oregon 08/05/2017

We booked 8 rooms for our running club to participate in the Eugene marathon. The hotel was clean. Allowed a couple of late checked out for us to come back from the marathon to take a shower. Awesome breakfast ( open early at 5:30AM for Marathon racers since marathon started at 7AM ) and the staff was so accommodating. About 6 mins walk to the start. Very conv. location for Eugene marathon. Highly recommended.


User 05/05/2017

Great Location and nice amenities. Only thing in my room , anyway, was an issue with the electric outlets being too loose to hold chargers. But other then that, the beds are great and brand new dining are was lovely.

"Nice rooms and great staff"

RemondExplorer, Redmond, Oregon 04/05/2017

This is a nice place to stay. I spent the weekend here with my husband. Our room was very clean and in good repair. We visited used the pool and hot tub and enjoyed the extended hours. All of the staff we interacted with were nice and helpful. I would definitely stay here again.

"Beautiful property; great staff"

DesertDuo208, Portland, Oregon 03/05/2017

This is a beautiful hotel. Our room was on the water which was very enjoyable. The bed is very comfortable; every amenity you need. Very close to UofO and lots of paths/trails to walk. Our stay was quiet and comfortable. The breakfast was great; good food. The front desk and breakfast staff were very nice, friendly and accommodating should we need anything. Very pleasant stay; would stay again if in the area.


kohlb413, Pendleton, Oregon 03/05/2017

Super chill the bed was really comfortable and the sheets are soft. The hot tub was nice too but the pool could use some maintenance it was a little dirty. The staff was really nice as well and in a good part of town.

"great experience"

julietL5482IY, South Pasadena, United States 01/05/2017

Very comfortable beds. Fast internet. Close to U of O. No rooms on top of you so it's very quiet. Close to restaurants and easy to find. Breakfast was ok - pancakes instead of waffles, but nice environment. Staff are very friendly.

"The best"

marymX6744HL, Anacortes, Washington 22/04/2017

The beds were awesome and the staff was so friendly. Very enjoyable experience. Everything was so clean and orderly. Excellent restaurants within walking distance. We would definitely stay in this facility again.

"Convenient when visiting U of O"

amyt48, San Jose, California 19/04/2017

The hotel is across the street from the Michael Night Basketball Arena. We came here to take my boys on a college tour. We only used the car to see the football stadium. Everything else was a short walk from the hotel. It is also easy to access from the airport. We rented a car because Uber is not available in Eugene. I think there are shuttles we could have done, as well as public transportation. This is more of a motel location. The rooms were nice for the pricing. The breakfast was in a building near the main lobby. It looks like they were remodeling, so that is encouraging. The dining room was still suitable even with that going on. The breakfast was good. My boys enjoyed the pancake machine. We will more than likely stay here again, as my son plans to be a Duck in the next year.

"Beware of dogs"

Memineandyours, Bandon, Oregon 18/04/2017

Dogs were in eating area not under supervision. We told the person working the food area and they told us there was nothing they could do about it. DOG HAIR IN FOOD - YUM The room was OK - The front desk folks were nice. We have stayed there many times before but with dogs running in breakfast area, I think this will be the last.

"Average, but close to U of O"

Lauren V, Ellensburg, Washington 17/04/2017

You really can't beat the location of this hotel. We were in town for an event at the Matthew Knight Arena and this place is across the street, literally about a 2 minute walk. It is also in a good spot to walk to Autzen or to tour the campus. There are not a ton of places around it but there are a few restaurants, a grocery store and a coffee place so you can get what you need. However, if you want a large selection of drinking and food options, you will need to drive. The hotel it's self is older and you can tell it's a little worn. The heat/ac unit doesn't have an actual temperature setting but a high/low heat, high/low cool and fan only. Thus, we ended up sweating one night until we could figure out the right spot to put it. The rooms, however, are big and have a coffee pot and other basic necessities. In addition, they serve a breakfast in the morning but they layout is a bit weird and small so it can get kind of cramped in the eating/serving area at busy times. Finally, there is not a great place for pets at this hotel. There is one very small grassy area for dogs but you have to walk for about 10 minutes if you want to find fido a little bigger area to roam and play.

"good accomadations for the price"

cholt2017, Tacoma, Washington 12/04/2017

hotel was off of a busy highway so we did hear some street noise. the room served its purpose; clean, front desk was able to accommodate us for a late check in. location was close to a grocery store and fast food places. Room was spacious and bed was comfortable

"Excellent Location"

User 12/04/2017

we always stay at this motel as our first stop on our way from Poulsbo to Reno. Our primary reason for staying here are 1) they take dogs and 2) there are hiking trails along the Willamette River just behind the property. Recently they have enlarged the breakfast room as well as upgrading the quality of the breakfast.

"Awful bathroom"

W5248EFalisonb, Eugene, Oregon 09/04/2017

VERY small bathroom with stained, dirty tub. Loose door made a great deal of noise with wind blowing against it. Kept us awake all night. Server announces at breakfast "Breakfast is over so don't let no one else in here". Proper English makes a good impression, especially in a college town & most of your guests are prospective students & families. Should hotel guests be told to monitor the door? Definitely not our job!

"Close to campus but not high quality"

O8726UQsusanv, Kirkland, United States 07/04/2017

The only plus to this hotel is that it is walking distance to UO which makes it convenient. That's why they can get the price they do. Average rooms. Staff was friendly. Disappointing breakfast with all disposable plates, cups, etc.

"Nice Motel"

VERNON N, NEWPORT 01/04/2017

Nice, clean rooms, large and comfortable. Found ourselves needing a motel at the last minute and front desk was very kind and accommodating. Good breakfast and very kind, considerate and helpful staff that went out of their way to make our stay as comfortable as possible. I would stay here again if I am in the area again.


684dianej, Eugene, United States 27/11/2016

Very clean and nice rooms for the price. Not fancy, but very nice. Great breakfast. Indoor pool and hot tub, as well as a sauna. The most comfortable bed I've slept in at a hotel. And lots of pillows.

"Sloping Floor"

cariocacpa, Portland, Oregon 25/11/2016

While this hotel is nicely situated close to university and nearby restaurants, the hotel itself appears old and outdated. There are lots of smokers standing outside of their hotel rooms smoking because of the ashtrays still connected to the exterior hotel walls that are offered. A nice inner covered courtyard with seating may work better. Also, our room was sloping downward from both sides of the bed. Serious sloping from the bed to the front door of the room. Just an odd place to stay. In my opinion, not up to the usual Best Western standards that I have become accustomed to.

"Hotel Stay"

M6983NTmaryl, Hood River 25/11/2016

Hotel was very clean and easy to find... Centrally located with access to all the things we were there for...I would definitely say again...Even though it was right across the street from the Matthew Knight Arena it was pretty quiet

"Good place to stay"

Y5029PDmichaelw, Washougal, Washington 21/11/2016

Good clean place with great service, clean rooms and soft beds. I have stayed at this hotel before and it is well worth the price. I would recommend it to anyone staying in Eugene. Close to the college so lots of places to eat with in walking distance.

"Price gouging ????"

daniellerE5867IQ, Red Bluff, California 18/11/2016

Great hotel, shameful that they triple the hotel price when there is a Ducks game. My family enjoys staying here when we come for a game but the price gouging is ridiculous. Please reconsider this practice

"Good bang for the buck"

Al B, Austin, United States 17/11/2016

Excellent quality for the money you pay. Great value. Says continental breakfast, so many variety with hot and cold items, variety fruits. Breakfast items beat many of the other hotel chains that offer free breakfast. Fitness center is envy of many of its competitors.

"Great place that accepts pets"

Michael M, Portland, United States 01/11/2016

Excellent staff and a great motel value in an excellent location, right across the street from the university and major transit stop. It's a short walk to the center of campus from the motel. And, with the EMX transit stop right there, you can explore Eugene and Springfield without a car.

"Not bad for an overnight stay."

User 29/10/2016

Room was clean and a good size for me and 2 other people. Front desk staff was friendly. We did not have the breakfast offered with the room so I can't say anything about it. Overall I would give this a fair rating and would probably stay again if I'm in the area.

"Good Location/Value"

Michele H, Medford, United States 16/10/2016

Good bed and comfortable room. Clean but looks a little tired. I could tell some type of paint had been used to touch up chips or scratches in the tub and toilet seat. Probably sees some hard use from visiting college students and sports fans. The pool was nice, and the breakfast much more than a continental breakfast although they did run out of country sausage gravy one of the mornings we were there and they said it was too late to make more because the breakfast time was ending shortly. It's right across from U of O which was great for our purposes as our son was previewing the campus. We had a river view room which is a pleasant view. The pool and spa were clean and well-kept. Overall a good value and good location.


Katie G, Ashland, Oregon 10/10/2016

3 of us went to PBR. This BW is convenient to the University of Oregon. We arrived Saturday and did not move the car until Monday when time to leave. A great breakfast bar - make your own pancakes and convenient to many restaurants and a grocery store.

"Great value"

krgreenlee, San Diego, California 06/10/2016

Just off the campus of Oregon State University, this hotel was similar to most in the area. Great for parents dropping off their kids at school and it served us very well for a one night stay with our pet. The first room we were given was below our standards, but Daline, at the front desk quickly sprung into action to accommodate us. She apologized and gave us a choice of 3 other available rooms, (the first choice was just fine), but she went above and beyond to be sure we were comfortable and even waived the pet fee for our trouble. A story of "the people make it great".

"One of the Best Motels in the Area"

1BVISailor, Conroe, Texas 03/10/2016

Professional staff. Nice accomodations - nothing new or shiny but solid and comfortable. Nice breakfast area. Very good indoor pool and hot tub. River views on some rooms with decent balcony. Super location. Priced higher that some others and probably worth it. Be sure to differentiate it from the neighboring Best Western which is not called the New Oregon.

"Basic Party Hotel in Eugene"

CarolLake69, Grants Pass, Oregon, United States 03/10/2016

Great location, but older motel with very dark rooms. However, the balcony was very nice. Super close to U of O, trails, and restaurants. Easy walk to Matthew Knight Arena or Autzen stadium. Good free breakfast. Very loud plumbing, neighbors and lots of door slamming. No elevators make it difficult to get luggage upstairs

"Good stay"

Kellie F, Reno, United States 28/09/2016

I stayed a Sunday night on my way home and it was a quiet and comfortable night. From what I gathered talking with the locals, football game weekends at the neighboring college are not as quiet, so beware of that, but my stay was just fine and will stay here again when my travels take me north.

"Decent for a Best Western"

Elizabeth C, Alaska 26/09/2016

We stayed in a pet friendly room. They cleaned it very well because my allergies did not react. My sister's room did have a smell, so maybe we had different housekeeping people. Decent pool, typical breakfast. VERY SLOW INTERNET. I did use laundry room and was only one of each, but not a problem.


MommaBradshaw, Grants Pass, Oregon 20/09/2016

I read the other reviews, and some mentioned a smell and cleanliness issues. So I was a little hesitant in booking this hotel but it was right where we needed it to be in for the right price. However when I got there, the place was spotless and had no smell. I was very excited to see that the reviews I had read were not the case. So here's my breakdown. To start, you should know that there are two sections to this hotel. The part you pull into with the lobby and pooll etc is a U Shaped section of single story rooms then next to that is another L Shaped 2 story section of rooms. We stayed in a double queen and was on the single story side close to the pool. Its possible that the the different rooms may have a different feel to them. You should also know that we came as a family of 2 adults and 1 child (8 yrs) and only stayed one night. We were only up for a doctors appointment. As for our room. The room was absolutely spotless, the ceiling is slanted by design which gave it a low ceiling in the bathroom that I wasn't thrilled with and the room itself was very tiny. BUT if you're in Eugene, do you really plan on spending a lot time in your room? I hope not! Get out and go do stuff! Anyways, the linen was very clean, the bed was comfy, and we had plenty of pillows and towels. We had an issue with our remote not working, but maintenance came right over and quickly replace the batteries and everything was fine again. We took full advantage of the pool and spa which no one else seem to be using so we had free rein of it , the sauna looks nice but we didn't use it. Breakfast in the morning was nice, nothing fantastic but, good and gave you some various options. Definitely worthwhile and really saves you some money instead of having to go out and eat. There was a neat little pancake maker that my son enjoyed and the staff was readily available to help with anything then clean up. Checking in and checking out it was quick and easy. The staff was very friendly and smiled a lot. There was lots of options nearby for food, including right next door was a lovely little place called Sam's and down the street a little bit was a pizza buffet call Track Town. We will definitely be staying there again as we go up for doctor's appointments.


James P, Green Bay, WII, United States 18/09/2016

No one should consider staying at this hotel until the black concrete berms in the parking lot are painted that guests can see them day and night. My wife didn't one time and suffered multiple cuts and bruises in a tumble over the black concrete berm in front of our room. This is a major safety issue which must be resolved.

"Bed too high"

Michael M, Valley Springs, CA, United States 17/09/2016

Great place to stay: River views:. with ducks and egrets in river. quiet location across from main U of O campus. Beds firm. Very peaceful stay in general.Lots of Restaurants arlong the same street.( Dont recommend Empire Buffet: unclean.) But Best Western was the perfect place for a night in Eugene. Wish i could have stayed longer.

"Blood on the bathroom walls"

Rebecca K, Portland, OR, United States 16/09/2016

Blood on the bathroom trim everywhere. A poorly functioning AC. Zero assistance at all. I would have expected a move to a new room or an apology. Neither were offered. I will not be choosing the New Best Western again.

"Nice Stay and Staff at the Best Western - New Oregon Motel - Eugene, Oregon"

mini, Fremont, California 13/09/2016

I had one of their very nice king size bedrooms with large patio area overlooking the water. The sound of Ducks - which is certainly welcome in Eugene - was nice to hear. It was enjoyable watching them and enjoying the coffee and tea. There is a coffee maker, microwave, and refrigerator in the room. There is also two nice very comfortable sitting chairs and table. There is a desk area. The bathroom had dual sinks. In short, their balcony king size rooms with a view are very nice. As others have said the location is very good to go to the university. I also enjoyed going to a playoff baseball game of the Eugene Emeralds. It was easy driving distance to the game - which is also in the same area where the Oregon Duck Football stadium is. The Best Western is right by public transportation as well. In regards to the common areas, they are very nice. The continental breakfast was good. The swimming pool, exercise area, sauna, are one of the better Best Westerns. The staff was superb. One Note: There are two Best Westerns very close to one another so do check the name of the one you are staying at. I stopped at the first one and then said - uh, not the right name The New Oregon Motel is just a minute (or less drive) from the other.

"Far Better (and cheaper) Places to Stay in Eugene"

Jeff S, Fairview 11/09/2016

We booked this hotel solely based on its proximity to Autzen Stadium. We knew that the prices were elevated for the game ($240 a night including taxes). We arrived around 1pm and asked if our room was ready, if not we were hoping to leave our car and walk to lunch. They said our room was ready so all was good. The first thing we noticed when we opened the door to our room is that the room has a steep incline to it. The floor is so unlevel that you have to walk uphill to the bed. Once you've climbed Mt Eugene to where the bed is, if you turn around and look at the door you see daylight shining through the bottom of the door and a gap so big that Indiana Jones could probably slide under it. My wife then entered the small bathroom and she loudly exclaims "Gross!" She then calls me in to show me the mass of hair stuck to the inside of the shower and the used soap, covered in hair also left in the shower. We finished unloading the car then walked to the front desk to let them know that the room was quite ready. The front desk person argued that our room was clean and even called up the house keeping manager(?) who also told us that our room was clean and she could go respray it for us This is where I told them there was hair and used soap still in the shower. The manager rudely said she would go find out what happened. They offered us a different room, which we declined, but neither of them apologized for the condition of the room or their poor attitude The morning after our stay I went to use the hairdryer and noticed it was broken with sharp edges on it. The final complaint is that they have two vending machines for water and sodas that say they accept cards, when you swipe your card they both say that they are unable to accept cards. Normally, not an issue, but added to our frustration. We have stayed at numerous Best Westerns (Hood River and Ogden, UT are two of our favorites) and never had an issue or encountered rude employees. I just looked at my bank account and the pending charge is $40 more than what it should be, we will see if that changes once it actually hits our account. Next time we are in town we will choose one of the other Eugene hotels that have nicer amenities and are less expensive. $250 a night in Eugene should get you a very nice room.

"Small Queen Room, Great Location"

W Bruce M, Arroyo Seco, New Mexico 06/09/2016

We selected the New Oregon for its walking location to Autzen stadium while staying in Eugene to see an Oregon home opener. The room was small but clean and well appointed. Staff were friendly and the location is outstanding. We used it as a place to visit all our old haunts. For that is was great. We tried to sample the free breakfast one morning but it was rather pathetic so stuck with coffee and yogurt. Best bet is to drive up to Studio One or the Original Pancake House closed by. Overall overpriced because of its location but that is what makes it so attractive.

"A 100$ MOTEL 6 ROOM"

prowestllc, palm springs, ca 01/09/2016

But actually smaller than a motel 6 room including a small bathroom; it was basically a motel 6 room with carpet. The TV remote made it all but impossible to change channels requiring many attempts. The adjustable shower head in the bathroom was broken. Way over priced; I was denied one of the nicer rooms overlooking the canal with balcony because of a small dog but still had to pay the price. Only saving grace was the hot pancake machine at breakfast. But I won't stay here again and my days with Best Western are likely numbered after I use my existing rewards points.

"Great location for U of O visit"

TaylorRose, Central California 01/09/2016

We return to this hotel on a regular basis when visiting our student at UofO. Check in is easy, staff knowledgeable and helpful and location is great. We have always stayed in a room that looks over the river (neat view) and they are always clean, well stocked with a good a/c. The breakfast is okay - standard continental hotel fare, which is included in your room rate, so don't expect a lot here. There are computers in the lobby if you need to print passes or anything of that nature. Will be returning here 3-4 times in the next year. Thanks BW New Oregon!!!


Jerry M, Lomita, United States 31/08/2016

In our travel across the country we always look for a Best Western to stay at and when possible we try to make reservations in advance when we know where we will end up in our daily travels. We are a preferred member of Best Western. The facilities and personnel were very good at BEST WESTERN New Oregon Motel in Eugene, OREGON. However, we were extremely disappointed in the complimentary breakfast that was offered. Just carbohydrates, no protein. Cereal, make your own waffle, etc. In all of our stays at Best Western we have always had a much better breakfasts and that is why we choose this one to stay at, expecting something much better than what was offered. We anticipated a breakfast like the ones we have experienced at other Best Westerns.


Goldie9400, Huntington Beach 30/08/2016

Traveling with my son (who serves in the Navy) from California to Washington for his next post. After 14 hours of driving, we decided to call it a night. First place we saw was a Best Western - great, we've had such good experiences with this chain. Son goes to check in, asks for a military discount, yes they have one. Good, room with two beds. Sorry, the discount only applies to a single bed. Huh? That's our policy, but we can offer you the AAA discount? OK. We're tired and will sort it out in the morning. The next day I ask again for the military discount. Sorry, not available for a room with two beds. What if a person is traveling with their family - everyone sleeps in one bed? Shrug. What difference does a bed type make, either you offer a discount or you don't? Shrug - it's the policy. (BTW, my son stayed at the BW in Texas and they bent over backwards to give him every discount available) Thanks Best Western for your support of our men, women and their families in the military. You will not be receiving my business in the future. It's policy!

"Good place to stay"

User 29/08/2016

Decently priced with clean rooms and friendly staff. Poor and spa area was well kept and not horribly over crowded at all. I had a good stay and would be back. Close to just about everything you might need to visit including public transit and the sport stadiums

"SMALL single queen room"

John S, Brinnon, United States 29/08/2016

Beware! If you need a desk in a single queen room you won't get it at this motel. The room was very tiny and the person I talked to did not let me know about this. Tiny shower and bathroom door really noisy opening and closing. I was told if I needed a bigger room I should have asked for a 2 queen bed or a king bed. Not a way to treat a customer.

"Very Nice Facility - Need a Better Breakfast"

Patricia C, California 27/08/2016

We spent two nights at the New Oregon Motel (Best Western) and it was very nice. We had a nice two room suite which worked out great for us. The only negative at all was that the breakfast was totally carbs. With the ever growing number of diabetics in this country, hotels that provide breakfast need to be sure to have a good range of foods including high quality protein. The overall facility was lovely - great pool, toasty spa. Just get a better breakfast!

"Good location"

Snickerdoddle, Ohio 25/08/2016

The beds were good. Breakfast was OK. A/C was really loud. There was a big gap under the door. There was a nice balcony and enjoyed the ducks. It was a decent size room. Enjoyed walking in the area and the pizza was great down the street.


Erratic_Traveler, Alameda, California 24/08/2016

This is a notch or two above what you would expect from the classic motor motel layout. Little things, like proper glass tumblers and ceramic mugs in the bathroom make a huge difference, at least to me, in quality. I just hate those little plastic cup with the impossible to remove plastic wrapping found in lesser places. The room was quiet and clean. The be was comfortable. Breakfast was not gourmet, but definitely a notch above the usual with fresh fruit, pancakes, boiled eggs, the usual collection of breads etc. Plenty of place to sit and enjoy your meal The staff is constantly at work on the grounds and it shows.

"Needs updating badly but convenient & clean"

Stephz21, Newport Beach, California 22/08/2016

This hotel is in bad need of updating but it's so convenient to the university, will stay here again. The price does not match the experience but it's a best western and worth the price of being close to help my child get orientated with the campus & moved in. Did not go for the complimentary breakfast, although knew it was available.

"great experience on my roadtrip through Oregon"

User 22/08/2016

We stopped here on our first day of our road trip through Oregon. We arrived pretty early in the morning. They let us use the bathroom near the swimming pool to freshen up and grab a few things from the breakfast room before checking into our room. We asked if our room was available for early check in and they easily accommodated, no issues. I liked the location a lot. It was across the street from U of O. We were able to walk to and around the campus to check it out. It was also walking distance to the Wilamette River and a stroll along the river. It was close to downtown Eugene. This is also a pet friendly hotel, which is why I chose it as our dog was road tripping with us. The room was very clean and the staff was nice and polite.

"Very close to the college"

samkat59, San Ramon, California 22/08/2016

We were there to visit UofO. It is right across the street from the college and it's a Best Western. The room was a little dated and the bed was a little dented. But it overlooked the waterway behind and that was nice. Their breakfast was better than some and not as good as other Best Westerns so we decided to go elsewhere. It was adequate. I'd stay there again for a one nighter if I needed to.

"Best Western well past its prime"

Mike789456, Everett, Washington 14/08/2016

I stayed here to tour UofO with my son. The location is great for the tour as it is literally right across the street. Plan on eating breakfast somewhere else though. The breakfast area was overcrowded and the food was not great at all. I ended up just grabbing some hard boiled eggs and a banana (not a real breakfast in my opinion). The place was clean, but the decor and design is all stuck in the 70's. The bed was comfortable, we all slept well. There was no hair dryer in the room, but it was hot out so not a big deal at the time. The check in/out process was quick and easy. The value for the money is just not there though.

"Wouldn't stay here again "

mtarbal, Austin, Texas 14/08/2016

Stayed here after screwed up and overbooked us at our original hotel. The area for one night on our drive to Portland was packed with limited vacancies and this is the best could do. I thought - it's a best western, how bad can it be? Pros: front desk people were super nice and helpful on check in. I also had to call because we couldn't find the hair dryer and he directed us to where it was. (In the second closet on the top shelf). The room was clean. I didn't have any concerns about cleanliness once so ever when we were in the room. Cons: - we stayed in their "family suite" (guess it was the last room available) which is IN THE BASEMENT. I'm 5'4 and could touch the ceilings. It smelled a bit stale. You had to walk down this creepy stairwell and you were basically out back in the hotel with no room entrances near you - there's someone HOUSE within 15 steps of your hotel front door. We also could hear everything going on above us. Super sketch! - Breakfast was nothing special. We went for a banana and bagel and coffee and couldn't even stand to be in the room. It was the most crowded hotel breakfast I've ever seen. You could barely move and people were hoarding food. They had biscuits and gravy, 3 types of cereal, toast - and there were too many people and they couldn't keep up with restocking. - parking lot. Maybe it's the area, but there are a TON of smokers. If you walk through the main area with the rooms, there will be at least 3 people smoking. One of the worst I've seen. - the RV/trailer in the parking lot. It was OLD - we were surprised it still worked. In the morning, A scene from a bad movie as some woman exits carrying a ton of toothbrushes wearing some very tiny nightie, spitting as she exited. It was just parked in the lot, and there were people in the RV and in the room. Overall, super disappointed. I know the hotel can't help the type of people that stayed here, but it's clear they are seriously sketchy, disrespectful, disgusting and rude and not what I am normally comfortable with.

"Nice room, lousey breakfast"

User 14/08/2016

Had uncontrolled noise after 10 PM (children loudly playing right outside our door. I heard their remote control car hit our car (the toy became stuck under our car - and the boys made quite a commotion like it was our fault.

"Messed up room reservation "

Rosalie T, McKinleyville 13/08/2016

Got to the hotel and found that my reservation for a down stairs room (because my mother uses a cane) wasn't available to us and had to wait till the next afternoon for a new one down stairs, strike one, a big one (took my mother 7 minutes to climb the stairs?? Two, they need to up date their shower head (didn't let water thrgh very well), toliet (several flushes/ low flow) and lamp (dim and took up space/plug for charger, had to switch lamps) in the room?? Three: need to check cleaniess of beds, both rooms produced unkempt sides??

"Very clean and good-sized room for a family of 5 adults"

newjerseytraveler08, New Jersey 09/08/2016

Our group of 5 (me, my husband, adult daughter, adult son, and his girlfriend) stayed here last month in a 2-roomsuite (2 queens and a sofa bed in the main room and a king in a separate room), and 1 bathroom. To get to the room was a bit of a hunt—you go into the building, across a hall, back outside, and down a set of stairs. It's probably quieter than most rooms because no one is next to you, although you can hear people walking in the room above you (not too bad). The suite has a TV in each room, and a mini fridge, microwave, and coffee maker in the main room. The rooms were very clean. The beds were comfortable and each one had 4 soft pillows (we didn't use the sofabed). The bathroom only had a shower stall (which was fine for us). Toiletries included Pantene shampoo, soap, and make-up remover wipes, but no conditioner or lotion. The free breakfast included pancakes, sausage & gravy, cereals, yogurt, hard-boiled eggs, muffins, biscuits, bagels, bread, pastries, bananas, apples, oranges, coffees, teas, and juices. They have a pool, hot tub, fitness center, and laundromat, but we didn't use any of these. Overall, we were very pleased with the accommodations.

"Okay place to stay - not bad nothing special"

Travel_4_Relax_N_Fun, Roseville, California 09/08/2016

The staff was quite nice and the breakfast good but the pancake machine was out of order. Nice fast Wifi. The room was clean and fine but nothing special. The pool and spa need desperate attention though, the pool was cloudy and cold and the spa was cloudy and foamed up a lot when he jets ran. Stayed for one night on our way north.

"Comfortable and Close"

Michelle R, Walnut Creek, United States 08/08/2016

We stayed close to University of Oregon in Eugene, and felt like this hotel was at an excellent location, comfortable, quiet and well-kept. We hope to stay here again on future visits. We recommend trying it!


Joan H, Vancouver, United States 07/08/2016

CLEAN THE ROOM Thoroughly.. !!! Clean the Carpet Thoroughly. Deodorize, carpet is filthy dirty. Inspect the room before accepting it. Bed is hard as a rock. Pillows are like a pile of fluff. We usually stay at Best Westerns, but this was the first one that was a great disappointment. If they would clean the carpet and you take your own pillows, that would make it much better. A new carpet and pad might be the best way to get more people to enjoy their stay.

"Not a clean room"

User 03/08/2016

When we got to our room, there was a dirty towel on the bathroom floor behind the door, I picked it up and put it on the back of the door. The that morning when we got in the shower, there was a used wadded up wash rag hanging from the shower. We told the gentlemen at the front desk, who was also the one that checked us in the night before. He said hummmm sorry about that and walked away. This happened July 17. I wasn't going to say anything but can't get it out of my head the way we were treated. Tracy Wheeler

"Close to the University and Many Restaurants"

Gael42356, Salt Lake City, Utah 31/07/2016

Very nice place to stay. Very clean with comfortable beds and pillows. I felt it was very nice, especially for a medium price. The staff were very friendly and courteous. It was a short drive to a fabulous Italian Restaurant named Beppe and Gianni's which I highly recommend.

"Nice location for the University"

User 31/07/2016

Two Best Westerns here just a couple of doors apart. Our room with one queen size bed was fairly small. The air conditioning unit could have worked better. Other than that, this motel was well equipped with exercise room, coin laundry, wifi, and an indoor pool with sliding glass door to the outside. Room had a frig and microwave. No hot food at breakfast, but they did have an automatic pancake maker. Breakfast room was adequate in size.. Included was a 15% discount at Sam's, the restaurant that was next door.

"Nice Place"

User 31/07/2016

Great staff, very clean, pet friendly, really good experience here. Across from the University. Plenty of place to eat nearby. Downtown is 5 minutes away. I would give this hotel 4 stars. Not many amenities and the breakfast was all cabs, skipped this. I highly recommend.

"Hotel for music or sports"

Vince Z, Blodgett 26/07/2016

Loved the room with a balcony over the mill race water. We walked from the hotel to the Cuthbert Amphitheater, where we saw a concert for two nights, very convenient for those who can walk the half mile to the venue.

"Room too small"

Katherine K, Sacramento, CA, United States 22/07/2016

Three of us stayed in a room with two double beds. The room could barely fit the beds along with the tv, desk, and chair. The bathroom had been remodeled recently and was fine but also very tiny. We are average sized people (5' 6", 145 lbs) and can adapt as necessary but this room was just too cramped for us and our luggage. The staff and amenities were fine.

"Comfortable Beds"

LoriL15, Netarts, Oregon 22/07/2016

This motel was very clean and comfortable. Plenty of parking in front of the rooms. The Beds were very comfortable. Staff was very helpful, and even gave us directions to places we needed to go while on our stay. The breakfast room had plenty to choose from, but was small and we had to sit with other people not in our party. It is right across the street from the University of Oregon Campus and on a high traffic street, but that made it nice for walking to places for dinner and such. Price is a little high, but you are paying for the area and convenience. The bed comfort and staff make up for paying a little more.

"U of O Trip"

Socaltraveler1964, Mission Viejo, California 22/07/2016

Motel was clean and quiet. Free breakfast is simple, but had plenty for we needed. Location is right across the street from campus so very handy for us. We were only in Eugene for day so it was fine for what we needed.

"Closest to campus "

User 21/07/2016

If you are visiting university of Oregon and want to stay close to campus you can't get better than this. Across the street is campus. It is a basic older motel with a continental breakfast. The beds were newer and comfortable. The rooms were clean but mine smelt a bit musty. I left the window open for a while and that helped.

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
Thank you for choosing to stay with us for your visit to the University of Oregon. If you're thinking about attending any of the UO sports events this coming year, our location is a great choice because we offer complimentary parking (one car per room) and all of the sports venues are within walking distance.

"Better Than Average Updated Motel"

User 15/07/2016

Nice better than average updated motel in a very busy area of Eugene right across a major street from the UofO. Wi-fi and t.v. reception was a little spotty and we stayed in a pet-friendly room which had a little pet odor. The staff, the breakfast, and the pool area were all great. There are several restaurant options in the area with a discount at Sam's offered from Best Western.


User 08/07/2016

Location is good and the bed is the only reason we stay there. Not professional, found a used travel size shower bottle with its cap opened in bathroom, obviously the previous guest left it there. Poor customer service, staff is rude and not helpful. Me and my friend who checked in for another room had terrible experience. Don't come!!

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
We are terribly sorry that your stay with us was not up to our standards. Our front desk is available 24hrs a day to assist any guest with requests or complaints. Without a reference to your reservation, there is no way to verify that you were a guest with us. Our rooms are cleaned and then checked thoroughly by our head housekeepers.

"Older hotel but good value."

John Z, Monifieth, United Kingdom 05/07/2016

Stayed here on our road trip north. Didn't pre book and just drove in and asked if they had 2 rooms for the night. They offered us a twin room which suited our needs. Hotel is older stile single storey but in good condition. Staff very helpful and recommended good places to eat. Location next to university campus was very good, area very well maintained. Would use this hotel again if in the area. Very impressed with the town of Eugene.

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
We are glad that you enjoyed your stay with us, and that you had a good dinner based on our recommendations. We've been fairly busy this summer, so if you're traveling back home and choose to stay with us again, we recommend booking in advance online through or calling direct. Hope to see you again!

"nice,convenient place for family"

User 02/07/2016

Rooms are clean, Staff were really nice, Great Beds and amenities. 1 rating less pation/balcony wooden fences on the river side and in the front. Its not safe for small kids. Break is above average and best compared with other similar Inns

"Great stay, Great People"

Wendy L, Walnut Creek, United States 01/07/2016

This hotel is very clean, the beds are comfortable, the price is good and the staff is very helpful and friendly. I feel very relaxed when I stay there. Breakfast made by a pancake machine is very novel and fun!

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
Thank you for your 5/5 rating Wendy, we're glad you enjoyed your stay (and the pancake machine). It's always nice for us to hear that people have a relaxing visit when they choose our motel.

"Keep expectations in check, and it'll be fine."

StephenJoyce, North Vancouver, Canada 25/06/2016

If you are looking for a clean and relatively comfortable place to stay that is right across the street from the UofO arena, then this motel is a good choice. There are about 3 or 4 others within a block radius, but this one had the most amenities. On first appearances, the motel is well maintained with well kept grounds. Although the buildings are aged, they are well kept and in good condition. The check-in process was relatively quick and painless. The front-desk staff was polite and professional and provided details of the amenities which include a hot tub, pool, and fitness centre. The room was very clean and well appointed, especially considering this is a motel. The one thing I did notice is that the room had a musty "old" smell about it. I don't think this had anything to do with what was in the room, I think was just a byproduct of the age of the building. The room was also very dark with primarily floor and desk lamps for lighting. Even with the curtains open, the room needed the lamps on for light. Other than the darkness and the initial smell, the room was very comfortable. The bed was was clean and comfortable as were the other furnishings. The bathroom, which was a bit on the small side, was in good condition and the shower had good water pressure. I had the breakfast on the first day but then just dropped in for a yogurt and a piece of fruit on the subsequent 3 days. If you like carbs, then go for it. There is a full array of pancakes, bagels, cake muffins, etc. The fitness centre is surprisingly good for a motel. Although it does not have any free weights, it does have a good selection of universal machines, benches, medicine balls, and mats. I didn't use the treadmills or other cardio equipment because the area around the motel is ideal for a 3-5km warm up run. The pool is also nice and certainly refreshing on a hot day. Unlike most indoor pools, this one has an open side that allows fresh air and sunlight into the space. This makes the space much more comfortable and less humid. Overall, the motel is a good choice if you want a comfortable (but not fancy) place to stay with decent amenities and an "ok" breakfast. Just remember to keep your expectations in check.

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
Thank you very much for your feedback. We're working to improve the lighting in our rooms by updating the type of light bulbs in the lamps and the fixtures themselves. Our breakfast has several healthier options as well, including the hot oatmeal with a variety of different toppings, hard boiled eggs, and whole wheat toast. We're happy that you found the beautiful running trails located close to our property!

"Attentive staff would make a good hotel excellent"

Jean B, Bend, United States 25/06/2016

Overall a great value and a very consistent and well taken care of rooms. Breakfast great, pool and hot tub area great. Hotel staff more interested in sharing each other's cell phone pictures and things with each other. We've had to make coughing noises to get attention at the front desk. I give service an "average" rating. The main service was excellent, the front desk staff weren't.

BestWesternNewOregon, Public Relations Manager at BEST WESTERN New Oregon Motel, responded to this review
I'm sorry that your experience with our staff wasn't as good as it could have been. We apologize if at any point your presence was not their priority. We hope that if you choose to stay with us in the future that it will be a better check-in.

"Some Pro, some Con"

ehan5, Pleasant Hill, California 24/06/2016

Pros: clean, convenient, quiet, parking by room, well stocked, extensive continental breakfast. Cons: beds way too high, very dark, weird, long bathroom at the back of the room,very inconvenient. Priced too high for what they had to offer.

"Comfortable place to rest"

Jeannie C, San Francisco, California 23/06/2016

Good 1/2 way rest stop between San Francisco, CA & Vancouver, BC. Good price. (about $120) Accommodates pets; ($20) extra. Breakfast is basic. Drink/snack vending machine on site. Quiet, safe neighborhood.

"Tiny room, old bed, unhelpful staff"

771marty, Langley, Washington 22/06/2016

New carpet and paint does not change this hotel from 1-star to 3-star, as advertised. The room we got was tiny, the mattress was so old it had a depression in the center. Since we had gotten the room from Priceline, the staff would not let us get a better room without paying full price for it, giving us no credit for what we had paid Priceline. The room was clean, the cleaning staff pleasant, and the location across the street from the U of O was good.


Bill B, mission viejo, United States 21/06/2016

We stayed her to check out University of Oregon. The breakfast was not as nice as most Best Western. The pool hours were not convenient. Did not open until 9:00 a.m. We also had Best Western gift certificates, as we do stay in BWs often. Rather than apply a gift certificate as a credit to our bill, they actually charged us the amount of the gift certificate. The attitude when we pointed it out was not apologetic. They did ultimately resolve the error, but if we had not been paying attention, we would have been significantly overcharged.

"Great Location, Great Motel"

JRDeap, Coos Bay, Oregon 15/06/2016

The New Oregon Best Western is conveniently located across the street from the University of Oregon in Eugene. Basketball games and evens in Matthew Knight Arena are only a block or so ways, while football games can also be walked to byway of a footbridge over the Willamette River. Eugene can get hot in the summer and their is a nice pool. Also nice is the self laundry facility. There is a large room for the hot and cold free breakfast. A few of the rooms over look a small waterway where you can often see ducks and, in the trees, squirrels. My rooms have always been spotless. The staff is very helpful and friendly.

"convenientyl across the street from the Matthew Knight Arena"

User 15/06/2016

This is a decent place to stay if you are wanting to be close to the University. Conveniently located off of Franklin. It is an older hotel. Ok breakfast are in the morning. The pool is a decent size as well as the jacuzzi and workout room.

"Solid to brand, obviously busy"

cktraveloptions, Tacoma, WA 13/06/2016

We stayed one night to visit family in the area. I had screwed up my reservation (completely my fault) but the desk staff found a room and didn't gouge me. We had the "leftover room", the room on a busy street corner but at that point I really didn't mind. As with all Best Western properties I have stayed in, it was clean, in good repair and comfortable. Definitely not fancy or luxurious but more than adequate. There was one noted item in this particular room and that was that the door frame had been badly broken at one time. It appears that the safety latch was engaged but not the door lock and the door was kicked in breaking the framing away from the wall. It had been poorly repaired but it would need taking the room out of use for a day or two to properly repair. Since the hotel is directly across the street from UO, I assume it was a student related incident. I informed the desk of the need for repair upon checkout, they didn't seem to know about it.

"Much Improved, Not Quite Excellent Yet."

GeminiElf24, Manteca, California 09/06/2016

We've stayed at this hotel before on our annual trip to Oregon for a family reunion and the Prefontaine, and the staff is always extremely friendly and helpful, just as they were on this trip. First, the positives. The hotel is very conveniently located to the U of O, in fact if you are going for the Pre (and you don't have bad knees!) you could walk to Hayward Field. They've upgraded/updated the rooms since the last time we stayed there so they look very nice. The rooms along the back side of the property have balconies that have a great view of the river that runs behind the property and the lovely park on the other side of the river. There are even ducks and geese that swim about the river! The breakfast is just slightly better than a standard continental, but its good, and they actually have a pancake machine! Its pretty cool. Now the negatives. The layout of the breakfast room could be better. The silverware and some of the accompaniments (creamer, cream cheese, etc) are on the other side of the room from the items they go with. A few complaints about the room, too. First, the toilet paper sucks! Its quite rough, and its very thin which causes you to use a lot, which then leads to the toilet backing up frequently. On the plus side, because the paper is so thin it breaks down quickly and the back-up goes away without having to use a plunger! Second, not all the rooms have a couch, which leaves you with the chair/ottoman, the desk chair, a dining table style chair or the bed to sit on, and none of them is comfortable enough to sit on for any length of time. Third, the bed, at least in our room was really high, which, for shorter people like us, makes it a bit of a challenge to get in and out of. And, not sure how old the mattress is, but one side is slightly slanted so when you make the leap onto the bed you tend to immediately roll into the middle of the bed! All in all though, we enjoyed our stay and will definitely consider staying there again.

"Nice Hotel"

808chapman, Coos Bay, Oregon 08/06/2016

Never been a big "best western" fan, but this place changed my mind. The kids loved the pool, and the pond next to the hotel was great to walk around. I'll definitely keep this hotel in mind for future trips to Eugene. Nice staff, nice location.


thereeds_2704, Edinburg, Texas, United States 08/06/2016

Excellent hotel in Eugene & right across from the university, so perfect for visiting students or family! We stayed here on a quick family trip & were extremely happy with the accommodations. Breakfast is in a separate building & was plenty spacious. Menu ranged with great hot items to great grab-and-go selections for busy travelers. Staff was friendly & helpful at check-in! We will definitely stay here again in future trips to Eugene. Also, it was very family-friendly & quiet!

"Great bed, great breakfast, great staff"

SarahLombardo, Kenwood, California 05/06/2016

Clean, comfortable and safe place to stay while traveling, friendly and patient staff, washer and dryer a big plus! I enjoyed the king sise bed rooms as they had a large sliding door window overlooking a small river and lots of trees, breakfast was amazing!

"Great Location in Eugene"

Steven L, Lacey, United States 03/06/2016

This is a great location to stay in Eugene if you are going to experience the University of Oregon. I always stay here when I come to Eugene. Walking distance from U of O and Autzen Stadium. The continental breakfast is always disappointing but Sam's on Franklin is right next door and there food is awesome.

"Family outing"

Nicholas F, Portland, United States 29/05/2016

The Motel was a few blocks from the event venue that we went to. And the rooms were great, I have stayed at Best western before in Wanatchee WA for Business and it was the same experience service that I got which was good and sleep well.

"Very old outdated motel!"

Richad B, Seattle, Washington 28/05/2016

The room is really small, they put a desk in the room which is nice, but it is "normal size" in a tiny room. You cant get by the chair to get to the micro bathroom! Not enough outlets to power/charge electronics. For the price charged, there are better places to stay!

"Recommended stay"

Airwolf67, SEQUIM 27/05/2016

A centralized, quiet surrounding area.with running, hiking & biking trails nearby. Breakfast was great. Service was professional, Wish there was a covered area to walk from the rooms to the breakfast area.

"Great little Motel"

arwaldport16, Waldport, Oregon 25/05/2016

Very clean. Rooms are clean beds comfortable. Great staff. Always friendly and accommodating. Great location, right next to UO. You can walk to everything. Stayed here many times, have always had a great stay.

"Mushy sloped floor"

Lawrence W, Redmond 25/05/2016

Room was dark, floors were spongy and squeaked. Bathroom very small. floors sloped badly. The room was in the older part of hotel, one floor. Staff was very nice. Over all not what a rewards member expects from Best Western.

"Perfect of you are visiting the University - if not go somewhere else "

travelsalot35, Vancouver BC 22/05/2016

We stayed in the newer 2 story building with a balcony overlooking the "canal". The view out the back was nice like a park. The water was stagnant but didn't smell. The people upstairs came in at 1245 am and were very noisy. This hotel is best for people going to a game or event at the University since it is right across the street and the rest of the guests seem to be partying as well. Bed was comfortable. Shower was not good with no mixer valve so it was too cold then way to hot then no pressure. The toilet wouldn't flush properly and it is gross to have the coffee maker in the bathroom. The cleaning staff vacuumed the room next to us at 9 30 am. I like BW but I wouldn't recommend this place unless you are here to party.

"Must stay if running the marathon or have to be near OSU campus"

MarathonMan357, Saskatchewan, Canada 03/05/2016

Had a really great experience here. Perhaps it was the excitement of the race weekend, but the motel did have a lot going for it. Easily accessible from I-5. Literally a 2 block walk to the start and finish line around Hayward field so no driving/parking necessary. The run even went by it so friends and family could just watch you from the sidewalk. Check-in staff was very friendly and helpful as well as manager who I met on checkout. Forgot to get forks for takeout and they were more than accommodating to provide them. Complimentary breakfast was pretty good - had a no-mess pancake machine that produced 2 perfect pancakes at the press of a button. Good selection of pastries, fruit, oatmeal, yogurt, dairy products, hard boiled eggs, coffee/tea/juice and even soy milk and almond milk. Plenty of parking. Did not see an elevator though for the 2nd floor rooms, but did not actively look for one. Rooms were clean, although dark. It is a bit dated with doors not being the most secure (chain lock) and you could see daylight coming through the door frame when door closed. Air conditioner loud at times, but effective. Didn't watch TV as wifi was decent and just watched netflix instead. Wall outlets were at a premium and they don't hold plugs very securely, especially our mac chargers. There was a lamp on the desk with outlets that worked well. Had a fridge and a microwave and coffee maker available. Beds and pillows very comfortable. Indoor pool, hot tub and exercise room available. Hot tub nice for aching muscles the day after the run. Several restaurants in walking distance to the motel. There's another Best Western a block away from this one - be sure to stop on the correct one.

"Close to U of O"

lotsokids, oregon 29/04/2016

The room we stayed in was clean and updated. It is convenient to stay there if you are visiting your kids at the university. Close to restaurants and even the walking trail. Parking is sufficient and well lit. We have stayed here every time we visited the university.

"Great for sleeping!"

Laurie P, Yreka, United States 26/04/2016

Wonderful beds and pillows. Extremely quiet. New and mostly clean. Small but functional. Internet didn't work but we were too tired to care, so we didn't ask about it. Slept well. Very helpful staff arranged our family rooms close together so we could visit rooms. Grandkids enjoyed the pool.

"Excellent location and comfortable room"

Malorasa, Majadahonda, Spain 23/04/2016

The location is excellent, just in front of the campus entrance. Supermarket 5 minutes walking distance. Comfortable room, good breakfast and gimnasiun. Coffee and tea for courtesy. There are rooms without desk but when I ask for it they moved me to another one. Very kind people.

"Best Western?"

User 20/04/2016

This existing hotel property was obvisiously purchased by the Best Western chain, while it is being renovated, it is a disappointment and vastly overpriced. The rooms are cramped and dark. The furniture while new, is big, heavy and dark is an already small, dark and dimly lit room. The Interior hallway has a heavy smoke smell. The bathroom fan made incredible noises and was totally inefficient. The newish shower stall already has mold in the seams. We stopped because it was listed as a Best Western and the corporate office should be ashamed of putting their name on this property without giving any warning about the property not being up to the standards of other properties.

"Very nice place."

Paul B, brookings, United States 19/04/2016

Excellent staff, really good room, though bathroom was just a bit small(or seemed so because of the configuration and small doorway). Nice place, quiet. Pretty good restaurant(s) within walking distance. Didn't get to try the breakfast due to remodeling, but good Continental breakfast in place of it.

"Wow excellent hotel!"

Lois M, Calgary, Canada 18/04/2016

This is a fantastic hotel to stay at! Beds are very comfortable !! The rooms are nice and big and the bathroom was huge!! I wish I had that big of bathroom in my house! The breakfasts were amazing lots of great chooses ! Over all I would recommend all my friends and family to stay here !!! The rooms are far enough away from the road so there is no road noise ...that we could hear anyways! The staff was very sweet ! So inclosing great food, room and staff ! Oh yay and the beds are super comfortable to sleep on!

"Anywhere But Here"

Dean S, Arizona 16/04/2016

rooms are ridiculously cramped - obviously not designed for all that furniture. The heater/ac is an antique and completely energy inefficient with no temperature control. The TV channel selector is farcical. This is way over-priced for the uncomfortable rooms and very basic breakfast. Stay anywhere but here in Eugene. The staff on the front desk and housekeeping were very good and friendly, BUT ...

"Perfect location for anything University of Oregon related."

seafin90, Seattle, Washington 04/04/2016

Right across the street from campus and across the pedestrian bridge from Autzen stadium. Clean room. Comfortable beds. Dated bathroom. Breakfast was good and well-stocked, even though it was busy. Basic accommodations, but good value for rate and location.

"Worth my $$$"

Christie T, UT, United States 04/04/2016

The room was clean, internet worked great, light breakfast served each morning. Centrally located (middle of town). Value for my money, excellent! Yes I would stay at a Best Western Hotel again. If you're looking for a clean, comfortable place to stay, and internet was free, this would be the place. The value is excellent!

"College Trip"

Tracy G, Herald, California 03/04/2016

The motel is right across the street from the Ford alumni center and the bus link so you can easily walk to campus and tour Eugene on the bus system. The room was very clean and well-stocked and breakfast was filling.

"Awful Odor"

User 28/03/2016

If you are allergic to animals, make sure you let them know! We were put in a pet friendly room and suffered the entire stay. The room smelled! We had an ant problem that did not go away once they came in and sprayed. Miserable stay!

"Nice clean little room"

Jessica_kay_222, Walla Walla, Washington 27/03/2016

The hotel room is pretty small but it was clean. Could use more lighting. The front desk staff was very nice and the pet area was easy to access since we traveled with our dog. They offer breakfast and the pool is open until midnight which is good with little ones when you get in late :)

"Great location"

Robin S, Vancouver 24/03/2016

This was a nice basic place to stay, the bed was very comfortable, centrally located near U of O. There are restaurants within walking distance, nice pool area, ample parking for hotel guests. We stayed overnight as part of a brewery road trip and visited several area brewerys, none of them were to far from this location! Only problem we had the morning we were leaving was one of the sinks.....a pipe came undone underneath and water went right down the drain on to the floor! ! Since we were checking out it was no big deal we just let them know. 309....the king bed was very tall, so if that would be a problem you may want to check it out before booking. Personally, we like it that way. Overall a nice stay, affordable price too, very nice staff at the front desk as well.

"Amazing front desk staff!"

TaylorJN, Portland, Oregon 23/03/2016

I was really impressed with the front desk staff who checked us in at night. (I think her name was Macy?) She was super friendly, and check in was a breeze. The room was very spacious with lot's of room and everything in our room worked perfectly. Breakfast was great, and this location was easy to find. Best Western never disappoints.

"Great place to stay in the Willamette Valley"

Paul K, Rogue river, United States 23/03/2016

Have been very pleased every time we stay. The staff are warm and wonderful. The rooms are exceptionally clean even the pet rooms. Great location as it is across the street from U of O., lots of things to do, see, eat and drink.

"Average Is A Little Generous"

Tracy B, Cincinnati, Ohio 23/03/2016

Stayed in this Hotel while visiting my son. Called the front desk clerk to find out why my bank account was billed 30 dollars in advance when I. Had not used any " incidentals." I had already payed for my stay in full. If I had not done this I may not have stayed at all. The person said the 30 dollars was a deposit. I asked why I had not been informed of this "deposit" at check the woman said that they must have been busy and it was an oversight. I was the only one present in the lobby at the check in time. I wonder what happen oversights happen when two customers are in the lobby. On the positive side even though I think the website does not represent this dated hotel accurately the grounds were clean, the room was clean, and the continental breakfast area was clean. The environment was not noisy so I was able to sleep up disturbed. On day one my room had a weird smell. I would not say it was a freshly cleaned smell it may have been associated with the heater. I eventually aclimated to it and it was not noticeable. The heater had a warmer setting but when I tried to warm the room there was no change in the temperature. The food provided at the breakfast nook was typical and adequate, a little boring, meaning it was exactly the same every day, but served the purpose of a quick bite before beginning the day's activities. Vending was outside the lobby doors and although I might have liked to use it Inwould have to walk across the parking lot to access it and as a woman alone this option seemed unsafe. I was able to sleep related to being very tired but the bed was very lumpy . My guess is the mattress is old or cheap.

"Nice place"

Joyce M, Prineville, United States 21/03/2016

Went for the weekend to visit granddaughter. Very nice place to stay. Great location, good food nearby. Nice deep swimming pool. Our only complaint was that the room seemed a bit dark during the day, not much they can do about that. All in all we had a great stay and visit with granddaughter....thanks.

"Excellent Location"

fairwindstraveler, Vancouver, BC 18/03/2016

Our room was absolutely enormous & well furnished. The amenities were spartan -- 2 towels and one bottle of shampoo but there was a small stream behind the hotel and we could watch the ducks from our balcony to balance this out. The location was perfect. We were able to walk to a lovely restaurant (Beppi & Gianni's). The breakfast was very basic.

"Not your typical "Best Western" feel"

User 13/03/2016

I usually choose best westerns because of their reputation. This is a motel like hotel. Lots of noise late into the night and at 6 am people getting into their cars and yelling etc. people smoking outside our non smoking hotel room. No blankets just a sheet. We were freezing at night unless we had the heat cranked. Poor quality shower and bathroom. Very dumpy. Lightbulbs out. Breakfast was so busy and not well stocked. I ALWAYS look forward to the best western waffles. Well they had nothing for waffles. Basically just 3 kinds of cereal. Cold boiled eggs. Terrible coffee. Had to ask the woman attending while she was just standing there - where can I get a bowl ? Where can I get a knife ? Things were out and she wasn't even stocking them....? They also sent us to eat in the indoor pool room. Sorry I don't feel like eating my muffin in a room that is hot humid and reeks like chlorine. Front desk when we checked out weren't very nice either. Love best western. But this one sucked. Cancelled my second night and am staying at somewhere else there's so many hotels to choose from in this area.

"Motel with no amenities"

User 13/03/2016

Paid 126 for 2 queens. No conditioner in bathroom. Tub would not drain. Paper thin blanket on bed. Almost froze. Beds were decent and had breakfast included. Would never stay here again with so many better choices. Old fashioned motel that was upgraded at some time in past.

"3 star hotel with a 2 star feel"

brian d, Grand Rapids, Michigan 11/03/2016

I always book hotels though kayak and only search for 3 star or higher hotels. This was a 3 star, but it had a 2 star feel. Staff was friendly, and the breakfast was good. It did have free wi-fi. But, the room I was in was old and it had a damp musty smell to it. That will turn me off to a hotel immediately. Price was cheap, but I got what I paid for, I guess.

"Excellent location BUT..."

814jeffe, Wilsonville, Oregon 07/03/2016

For our visit, this property was 5 star! Check in was smooth and friendly. We traveled with another couple. Two sections of the Motel were readily apparent: a newer two story and older single story block of rooms. We stayed in the older section near the pool. Carpet was folded and musty smelling walking down hallway to the room. The entry door needed a swift kick or shoulder thrust to open. Heard the neighboring room have the same problem upon entry, a big boom to open it. The fluorescent light in the bathroom flickered and would not stay on. Maintenance was called, they said it was just a loose bulb. Worked for 10 minutes after they "repaired it". Would not stay on. A lot of noise outside the window of the unit. Some of it was vehicles and RV's driving down a back alley area. Loud voices came near a dumpster area where employees were taking a smoke break. Sounded like it was almost in your room! The free continental breakfast was a big disappointment. The waffle machine, which my wife loves was out of service both days of our visit. The juices were very watered down, the oatmeal was cold, out of a lot of food and so busy, no place to sit. Friends stayed in the newer two story section. Everything was much nicer there. Smelled fresher, doors opened no problem, nice and roomy and even had a deck with a park like view. If you stay here, request the newer block of rooms.

"review of hotel"

Rosalinda N, san diego, United States 06/03/2016

I was quoted a different price when I booked it over the phone and paid over 50 dollars more at check in. I even used my AAA card. There is also no way of proving it since it was over the phone. Better system needed.

"A Place To Rest Our Head For One Night"

Janet I, Maui, United States 04/03/2016

I am a Best Western Rewards Member. I chose this hotel over the other Best Western on the same strip as it was rated higher & had better reviews than the other one on Trip Advisor. It also mentioned that this property had been renovated. Check in was disappointing as the girl who greeted us seemed irritated and impatient with me. She spoke so fast & seemed to be in such a rush. They had us booked in a second floor room but they do not have elevators so I asked if we could be on the first floor as we had a few suitcases to unload. She didn't seem very helpful. The room had a faint but unpleasant odor. Perhaps it was fresh paint. Sometimes paint leaves an odor if room is not aired out. There was a ball of hair plastered to the wall and another ball of hair in the drain that we did not see until we started showering. Since we only stayed for 1 night, we just cleaned it up and tolerated it all. I had a 2nd set of reservations for when we were returning to the area that I wanted to cancel but did not have time. We returned to the property again in a couple of nights.

"Great stay at the New Oregon, B.W."

Debbie L, White Rock, Canada 04/03/2016

Clean hotel, friendly lovely staff! The staff were clearly committed to the success of the hotel and seem to really care about customer satisfaction. Great location nearby the University District with beautiful grounds and awesome inexpensive restaurants. The hotel backs onto an area which had walkways where we took our dog for morning and evening walks! All was wonderful in the overnight stay while on our road trip south to California. A perfect stopping point from Vancouver, B.C. as the first point, on route. :)

"Our worst Best Western stay ever!"

Brian H, Vancouver, Canada 28/02/2016

In the past we felt we received good value for the price at a BW property; until this one. The bathroom would make a nice size phone booth, but ridiculous for any hotel bathroom, including a tub without any type of stopper! Very noisy; Heater/AC keeps you awake all night and the entire floor slopes to the front door so bad, you feel like you are climbing a small hill when you enter the room! How this passed a building code inspection is nothing short of a miracle. If you stay here, avoid Room #134 like the plague!

"A nice hotel close to campus"

JSeattleLaw, Seattle, Washington 28/02/2016

I wasn't sure what to think of this hotel when I first drove up, however, I ended up being pleasantly surprised. To begin my stay the lobby was very nicely done and the front desk staff were friendly. The room itself was also clean and quite large. I was in a room on the frist floor which opens up to the parking lot. This made me a little nervous, but I never had anything to worry about. The WIFI was free and worked really well which has become a must when I travel. The bed was pretty comfortable and I slept well for the three nights I was there. If you happen to be allergic to down pillows, ask for the foam. Although the down is synthetic down,it's not the down that I'm allergic to, but the dust that comes from the feathers down or not. The night I slept with the non-foam pillows I was extremely congested; the night with foam pillows no congestion. The Gym was well stocked with machines and exercise balls which was a plus. All in all I was pleasantly surprised by this hotel. Would stay here again if I needed to visit U of O.

"Nothing fancy, but nice"

User 26/02/2016

I stayed here for two nights and overall I had a good experience. The room was clean and quiet, and the complimentary breakfast was satisfying enough. The location is close to everything without being right in the middle of the city center. Also, right behind the hotel (about 1/2 mile) you can access the trails that run along the Willamette River. It's a pretty nice walk/bike trail that takes you as far as you wanna go. I'd probably stay here again if I ever go back to Eugene.

"Above & beyond"

Ruth B, Portland, Oregon 23/02/2016

We wouldn't think of staying any place else when ever we are in Eugene. The staff and facilities made our weekend fantastic!! My grandkids were entering a contest at the Festival we were attending and New Oregon went 'above & beyond' in providing service so the kids could change into their costumes and arrive on time. Thank you so much!!!

"Plus being so close to campus!"

DanvilleShelli, danville 22/02/2016

We checked in on Friday with a gentleman at the front desk. Not even a smile...this is not how a guest should be greeted. Our room was fine but did have a musty smell to it. The sheets were rough and bed a bit soft for me. We stayed two nights.The only complaint I gave to the front desk was that our room did not get serviced. I will probably not return but if you need to be close to the arena or University it should be fine.

"Location Location Location!"

msft1, Los Angeles, California 21/02/2016

If you want to be near the UofO, this is the place. Simply park and walk across the street and you are on campus. My son is considering UofO so we wanted to visit. I was a bit surprised at the price of the rooms for basically an old motor hotel. I requested a quiet room several days in advance of our arrival. That didn't seem to matter. The new clerk assured me that "all the rooms are quiet" and then place us near the main street's stoplight. This room also smelled terribly! We were then place 3 rooms down, not a big difference, but at least the room didn't smell. Quiet it was NOT! The next day I told the new desk clerk what happened and she offered to discount our room a bit more. She was apologetic and very nice. However the stay really should have been discounted more for several of the issues.

"Nice Place"

pa s, Houston, Texas 20/02/2016

What a beautiful city. Great location that is close to the University and downtown. The room was clean and pleasant. The staff are very nice and helpful. The breakfast was adequate because they only offer a few items. Overall a great place to stay in a charming city.

"Clean, quiet, comfy bed....good location"

StaceyLeeDee, Bend, Oregon 20/02/2016

I've stayed at several of the motels on Franklin Blvd near the U of O, and this one is one of the better ones. But, it's still a motel with the cars parked a few feet from your door, and a walk in the rain to the lobby and the continental breakfast. The price is motel-like, too, which makes it all good. The room was clean, the bed comfy, and it was so quiet I overslept! The only problem: my room key worked only once. Every other time after that I had to trek to the lobby to get them to reprogram my key because for some reason, despite keeping it away from my cell phone, it would be wiped clean every single time after I used it once. It was a hassle. Otherwise, the stay was good, the continental breakfast was good enough for the price.

"Clean & Quiet"

Liz Z, Tacoma, Washington 17/02/2016

We like to stay in family friendly, CLEAN, and semi quiet hotels. We were a little hesitant about this "motel", but followed the reviews, & it was great! We were greeted by Macy, who was super friendly. Our room was very clean (which is most important to me when traveling). It was comfy, and quiet. The shower was awesome ( unlike most hotels that just have a trickle -_- running) We were able to park just outside our room. They have a pool, breakfast, and close to restaurants & bars. I don't give a 5 because the room was pretty dark, could use more light, and the breakfast was very limited. Other than that, I would highly recommend it.

"Summer visit to see my daughter at UofO"

User 17/02/2016

I've stayed here before. The convenience of the location to U of O as well as the gorgeous walking trails behind the hotel makes this a definite great place to stay. 20 min walk to the stadium if that. Comfy and clean and great breakfasts

"Right across University of Oregon"

Rudy E, San Diego, United States 16/02/2016

The Best Western New Oregon worked out great for our visit to the University of Oregon. The location was quiet and peaceful. If you are taking a tour of the university or attending an event at the arena this location is perfect because it's just across the street from the Alumni Center and Arena. The breakfast was nothing fancy but it was very convenient and nice to have.

"clean and quiet"

Manfred B, Yakima, United States 12/02/2016

very nice hotel and staff and everybody is friendly and helpful. BUT: Wi-Fi was constantly cutting out though, which I need to do my work. Overall I would chose this hotel again if they'd fix their Internet issues.

"Very comfortable bed and pillows"

Goldie P, Sacramento, CA, United States 31/01/2016

I had a one night stay and it was very comfortable, there was no noise until 9am when people were leaving. I slept great and I usually don't so I was happy! The bed was one of the most comfortable beds I've ever slept in and the pillows, well their lucky one didn't disappear!! : ) The room was very clean and the staff was pleasant. I'll stay there again when visiting my son in Eugene.

"Decent Room, Disappointing Guest Service."

User 27/01/2016

My mom and I decided to stay here because we have a rewards card for this chain. We called to make a reservation and halfway through we were hung up on. We tried to call again and the line was busy, so we went to the website and made our reservation. We checked in and were told that our points would be added in the morning. Our room was pretty nice other than the fact that we were stuck in a dark corner. In the morning the man at the front desk refused us our points. He said it was our fault for not paying attention to the website we used, I showed him a screenshot of the website which was the Best Western website and he said that we were wrong. I will most likely be looking at other hotels first, Best Western will be my last resort.

"Best Western New Oregon"

Anna C, La Grande, United States 24/01/2016

Overall, this is an excellent choice if you want to be close to the University of Oregon. The room I stayed in was not fancy but was clean and the bed was very comfortable. The staff was extremely friendly and helpful.

"Perfectly Comfortable"

User 24/01/2016

We stopped here on our way up to Seattle from California. Got there late at night. Staff was alert and helpful. Room was clean, beds were comfortable, breakfast selection was not so great tho. Was okay for what we needed.

"Overnight Trip"

RAM1959, Coos Bay, Oregon 08/01/2016

This hotel was very nice. Small clean room that allowed our dog. Beds were comfy and staff was very pleasant. Wifi was great! The only thing I would suggest is an additional blanket or two. We turned off our heat at night and it got quite cold by the morning.

"Good quality for a decent price"

Tom M, Forks, Washington 06/01/2016

Too many online hotel (and restaurant) reviewers expect absolute perfection - as if they hold themselves to the same stratospheric standards (which I doubt). Some of the nits they pick are just ridiculous. In other words, I'd wager that every criticism of this cozy and comfortable hotel says more about the critic than it does about the hotel. The staffers I dealt with were friendly and professional, the room was spotless, the bed was comfy, the wi-fi signal was good, and the price was perfectly acceptable. (Not to mention the location, which is highly convenient for my needs.) I fully anticipate staying here again..

"Employees Need Training"

User 04/01/2016

Front desk staff not friendly or helpful. Room smelled like feet. Bed collapsed in center. When told to front desk staff, the reply was really?? I have never been asked how my stay was and have stayed there several times. Maybe they don't want to hear?

"Good experience, would stay again"

Allen H, Seattle, United States 04/01/2016

Booked on short notice. Room, internet, breakfast, fitness center and pool were all good. A good value and I would recommend to others that need a day or two in Eugene. I'm not a Duck, but location would be good for duck fans.

"Real Nice Upgrade"

TedUsher, New Westminster, Canada 01/01/2016

We stayed here just the one night on the road back to Canada. This is an older hotel that seems to have had a great face lift. The rooms were very nice, pet friendly, and rooms have all been redone. The location was great and easy to get back to the road. Staff were friendly and the breakfast was good as well. We will certainly stay there again if back in the area.

"Eugene OR"

I4736NLchriss, Port Orford, Oregon 21/12/2015

Very clean and comfortable with an excellent staff. Pool was great. Walking distance to good restaurants and bars. Conveniently located in the heart of town, close to university, shopping and hospital.

"Comfy, convenient, well-managed, and a great value"

Gail S, Near Seattle Wa 17/12/2015

The bed was super comfy, the room was very clean (even behind the night stand - I plugged my phone in to charge it in the outlet back there. No dust, no cobwebs, just immaculate). Love the thoughtful touches too - the folded bath towel on the edge of the tub, on top of the floor mat and rubber non-slip mat. Drinking glasses made of actual glass. Two sinks in the vanity rather than just one. The heater was already turned on so the room was not cold when I got there at 11 pm. Love this place, they are doing it right and for a great price.

"A very caring staff"

Dolores S, Sisters, United States 16/12/2015

I can't say enough good things about the staff. From the time we arrived the staff was excellent. But the most impressive is the return of 2 diamond rings that I left in my room! Thank you Best Western for training your staff and hiring honest caring personnel.

"Dissapointed "

DiverDown, Oregon 14/12/2015

On arrival....2 of three staffers at check in never looked up from their personal Iphones. Facebook must have been very interesting. Here are the low lights after that: Our keys weren't programmed, our room smelled musty, the back slider door was unlocked, toilet was clogged on arrival, noisy heater kept us up, hostess at continental breakfast seemed unhappy to be there and was very vocal about it being her Friday. My wife's first comment was, "Does the bed take quarters?" I would equate the experience to a $40 motel, not a $110 per night motel.

"Our Best Western Experience"

Ronald E, Florence, Oregon, United States 08/12/2015

Our Best Western experience was the result of my wife having a very early morning appointment for minor medical surgery, so we selected the Best Western which wasn't very far from the hospital we needed to goto. This allowed us to save time from a long drive along with getting some extra sleep. Thanks to the extra comfort of our bed and all the amenities we had a very pleasent stay.... Thank you Best Western for fulfilling all of our needs.

"Tiny KING not so pleasurable!"

Laura D, Portland, United States 07/12/2015

This King room was so tiny & smelled odd! The staff needs to be trained regarding services dogs too! The hot tub was the best part of the stay! Very clean. The breakfast staff was very nice. Loved the pancake maker.

"Best Western MINUS"

Richard S, Camano Island, United States 05/12/2015

This was the smallest room ever. This property was built to pack as many football fans as possible into as small a space as possible. Unless you are travelling alone, plan to leave your luggage in the car

"LaMesa trip"

Richard P, Edgewood, United States 27/11/2015

The fitness center was first rate, especially having individual TV's at each station. Food, although the standard rubber eggs and cardboard bacon, was acceptable but not overly appetizing. Average selection of breads.

"Average Stay"

JBY11, Pocatello 16/11/2015

I like to stay at Best Westerns due to consistency. This is an average hotel. The rooms were a little small, however everything else was good. Beds were comfortable. Wifi worked well. Did not eat the continental breakfast. Would stay again if needed to.

"bugged me"

Donald M, klamath falls, United States 16/11/2015

lots of flies in room. its cold out its winter and there are flies all over in room. buzzing in your ears, can't sleep because they are always on you. just was not a very pleasurable stay. will not stay there again

"Great location, well kept property"

Regan L, Turlock, United States 16/11/2015

This hotel was clean, updated. The staff was friendly and helpful. This hotel is located conveniently near University of Oregon. I would stay here again and would recommend to others. The breakfast was good and offered for a number of hours - convenient to getting up early or sleeping in. The bed was comfortable. The shower pressure was good. Overall the room was quiet and we slept well.

"Quick stay before airport"

Vince R, Roseburg, Oregon 14/11/2015

Stayed here before dropping my wife off at the airport for an early flight. It was an okay place to stay. It was a little cheaper than some of the hotels in Springfield that were a little closer to the airport but still a national brand I know. It was a little outdated but not bad overall. Check in was a little rough. The girl checking us in was new and the person that was there "training" her seemed a bit worthless. I felt a little bad for her. The jets in the hot tub weren't working but you could still sit in it and the pool was pretty nice. They advertised a restaurant that was next door on their key so we went over there for dinner. Sam's on Franklin. It was pretty good. Overall it was a decent place to stay for the price we paid. Just don't expect a 5 star resort for a 3 star price and you won't be upset.

"Disappointing At Best"

KimVelazquez, San Diego 05/11/2015

My daughter and I needed to visit University of Oregon and we chose this hotel based on the convenient location. Let me start by saying that we stay in hotels very frequently, definitely more than the average person, and we are no very picky. The staff were very kind at check-in. That's where the good part ends. The room was "non-smoking", yet it wreaked so badly of cigarette smoke that we could barely breathe. After just a few minutes our clothing and hair smelled like smoke. The hotel was sold out and we could not be relocated to another room. The bathroom had mildewed grout throughout. There were middle school kids running around screaming outside all night, and running in the room above us. At breakfast there was nothing to eat as it had been ravaged and not re-stocked. There aren't many hotel option near the campus; however, there has to be something better than this.

"Clean and Convenient Hotel"

goldendiv, Pike Road, AL 05/11/2015

This property is VERY convenient to anything you want to do related to the University of Oregon! Lovely walking distance to the football and baseball stadiums, across the street from the basketball arena. Several restaurants and a grocery store in easy walking distance. The rooms are dated but clean. The bathroom smelled a bit "wet" but was overall clean. The beds in our room didn't sleep very well (sag in middle) and the pillows are very flat (is this a trend because happening in all hotels on west coast). There was a creek behind our room that had ducks swimming on it - window opens up to the view - we enjoyed this. Staff are nice. The breakfast was disappointing - all starch and carbohydrates - no fruit (except bananas), not good really. Coffee a bit weak but plenty available.

"Horrible service"

User 04/11/2015

My mother made a reservation at this hotel for my cousins wedding. It was not our first experience with Best Western, but this was our worst experience. We booked it with a government employee discount, and the very rude ladies at the front desk refused at first to honor our government employee discount because they only did the AAA discount. The ladies at the front desk had my mother in tears with their rudeness, and it took a lot of arguing for them to finally honor our reservation. It was a nice hotel, but I haven't stayed in a Best Western since. I will eventually, but this experience left a really bad taste in my mouth.

"Pleasant Surprise"

Scot L, Prineville, United States 04/11/2015

Stayed one night in Eugene for a conference. The conference hotel would not allow only one-night stay, so I chose the New Oregon. As a Duck fan I had wanted to check it out anyway due to all of the night games of late. My room was relatively close to Franklin Blvd, and I was concerned that I would hear the traffic all night. I was pleasantly surprised that the road noise was not bad. My room was larger than expected and nicely furnished. My only complaint was that the bathroom fan was pretty noisy. Breakfast in the morning was decent with a good selection, including good coffee.


Boutros R, Portland, United States 26/10/2015

Best Western is reliably decent and contiues to be so. I was disappointed that there was no bathtub in the room and my two teeagers were very disappointed in the breakfast. Overall it is a good value because it is clean and comfortable. Staff were friendly, helpful, and kind. I would definitely stay here.

"Great location and clean comfortable"

652darrinm, Mount Vernon 25/10/2015

I stayed in a KIng Water view room. it was a good room with only one little problem. I could easily hear noise from upstairs when people walked across the floor and hear faint sounds from next door. Other than that it really is a good place to stay. The street in front of hotel is a bit anoying if you want to go back the other way its a bit tricky.

"Would recommend"

User 25/10/2015

Very nice and clean. Great balcony and location! Easy to find and great service from front office staff. You can hear a train at night but didn't bother us. Kids loved the pool and Domino's is right next door.

"eugene night"

Jason Y, portland, United States 21/10/2015

Staff for the second time in a month was not receptive and seemed put off by having to check me in. Irritated by me asking about local eateries. Room was great. Breakfast was horrible and busy. No hot food. Overall, slept good and that's it.

"What has happened?"

Judy95448, 95448 17/10/2015

The last time I was here I was very pleased. Not so much this time…. The room was dark, from decor to lighting. Yes, I had a balcony on the millrace, and that was lovely. I didn't feel the reception was especially helpful.


cougguy, Richland, Washington 13/10/2015

Stayed here for a UO football game with a large group of friends. The property is a little dated; although the rooms were clean, had all the necessities and wererelatively large. Hotel is set up like an older 'motel' where you park your car right outside your room. Two floors. We stayed on the first floor. Some of the rooms in the back of the property have balconys that overlook a small creek. Small indoor pool and hot tub; morning breakfast buffet (nothing extraoridnary). All things considered, I would have rated this hotel as 'good' but the location drove it up to 'very good'. It is a short walk onto campus to the football, basketball and track stadiums. Over the weekend, I did see nicer hotels, I did not see one more conveniently located. One note: the cost goes up significantly (about 3X) on football weekends which, given it's proximity to the stadium is understandable.

"Don't stay here if you expect a smoke free veranda"

Carol Y, Independence, United States 12/10/2015

The rooms are non-smoking; however, smoking is allowed on the verandas overlooking the mill race (which is delightful). If smokers are in the room next door, you won't be able to use your veranda because the smoke will billow over to your veranda and your room. Most unpleasant. Otherwise, the hotel offers decent service and is close to campus.

"Great value"

Winifred S, Santa Clara, United States 08/10/2015

The hotel is very nicely decorated. The room was very quiet and we could not hear any of the traffic noise from the street. We were not able to use the Exercise Room but wished we could have - the equpment looks of high quality. The front desk clerks were very helpful in recommending a restaurant. The breakfast area has plenty of seating, is well organized, and the food is kept replenished.

"Worst Best Western I've ever stay in"

Tim B, Seattle, United States 08/10/2015

The AC unit didn't work, people smoking outside the room. So the AC unit only pulled in smoke from the outside, and didn't even cool it. The room are small -- very small for two people. The large disorganized furniture only makes it more so. The staff doesn't care about the AC not working or inforcing the no smoking policy. Over proced for the quality of the room, scratchy towels -- stiffest towels ever experienced in a BW hotel.


aBritinBoulder, Boulder 06/10/2015

The room was somewhat dark and tight for space. However, +comfy beds +close to several restaurants & across street to UO +fridge (no microwave) - coffee pot in room booked for 3 people, was a 2 cup machine, - note to be enviro friendly, but disposable cups toiletries indifferent bathroom, a little tight but ok. - no where to hang clothes while showering/washing +friendly housekeeping & front staff - breakfast adequate, although awful coffee + inside pool internet connection spotty Location for UO was excellent, and rooms were perfectly adequate with comfy beds. A little noisy from courtyard/parking area, but otherwise ok. Due to the lack of space in the room, bags had to be moved in sideways, and the desk chair moved to allow room to move through to the bathroom at night. Would I stay here again? yes, if the rate is good.

"A Brief Stopover"

Ronald W, Snohomish, United States 05/10/2015

I've always enjoyed Eugene and this stay was pleasant enough. The room was clean and comfortable, but the heating/cooling system (in my room) was a bit dated and not particularly well located. The breakfast was good, but not great, and was less than I expected from a Best Western in a medium sized city. While there is room for improvement in this hotel, my stay was pleasant enough and I would recommend this facility.

"Very good stay very close to University of Oregon"

User 04/10/2015

Very nice facility overall. I imagine it fills quickly when the U of O Ducks are playing in town. It is just across a busy but accessible street from the UO campus so is easy walking if you have something to do on campus. Good value

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.