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Best Western Hotel Hospitality Inn Esperance, Esperance

4.0/5  - basé sur 289 notations.
The Esplanade, 6450, Esperance, Australia - See map
Best Western Hospitality Inn Esperance - By the pool The Best Western Hospitality Inn Esperance is ideally located in the center of Esperance. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this Esperance motel, close to the town center and some of the worlds best beaches and natural attractions. Nestled on the shores of the great southern ocean, the Best Western Hospitality Inn Esperance is the perfect place for a holiday in Western Australia with activities like swimming, fishing, scuba diving, snorkeling, golf, tennis and island hopping all nearby. The Best Western Hospitality Inn Esperance offers spacious and well appointed motel rooms with en-suites and all the conveniences you would expect and more from a Best Western hotel. All rooms are equipped with queen size beds, televisions, 12 Foxtel Channels, mini bar and reverse cycle air-conditioning. This Esperance motel also provides a guest laundry and dry cleaning, a licensed restaurant specializing in modern Australian cuisine, cocktail bar, guest BBQ area, large swimming pool and room service. For personal and professional customer service and an idyllic location in Esperance, make a reservation at this Esperance motel today! Enjoy your stay.

Best Western

Hotel Hospitality Inn Esperance

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 289 guest reviews
NOTE ISSUED
Excellent
59
Very Good
135
Average
78
Poor
12
Terrible
5
REFER TO NOTICE
Business Business
44
Couples Couples
153
Family Family
26
Friends getaway Friends getaway
27
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean sheets every day"

5
06/11/2018

This motel situated near the town centre and the esplanade is a very comfortable and quiet motel. The bed sheets are changed almost every other day giving the guest a pleasant sleep every night. Great location with restaurants close by. Its value for money too.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello nibacchus We are delighted that you enjoyed your stay with us whilst in beautiful Esperance - thank you for sharing your kind and positive review with us and the wider TripAdvisor community - we really appreciate your feedback. Thank you also for choosing to stay with us!

"Value for money"

3
06/11/2018

The Best Western represents good value for money. It is an older style motel with all rooms facing onto the car park or connected via external walkways. The rooms are tidy and clean and have all the standard hotel amenities. Rooms have wifi & air conditioning. The bathrooms are a bit outdated but clean. Reception staff were friendly and helpful. The noise from other guests was a bit frustrating as we were woken a fair bit with doors slamming and several people yelling-I recommend bringing your earplugs. If you are looking for a clean, basic hotel room at a reasonable price the Best Western but it just wasn't for me.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello neysie We are so pleased you found our motel to be value for money and that you enjoyed the cleanliness and friendliness too! So sorry about some loud guests that caused you some frustration. Thank you for your review and we wish you safe an happy travels to follow.

"Central location and friendly staff"

5
22/10/2018

Clean, quiet rooms with glimpses of the water from upstairs rooms all just metres from the waterfront and parks. Plenty of onsite parking. Breakfast and dinner restaurant staff were always helpful and smiling with a good selection of food available. All the staff seemed friendly. Our American friend also enjoyed her stay here. Great location with the Esperance Main Street one minute walk away and the popular Pier Hotel is right next door.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Penelope H It was a delight for us to read your positive 5 bubble review! We are so pleased you enjoyed our location and our special brand of hospitality and service! Thank you for choosing to stay with us whilst in town! Best regards from the whole team at Hospitality Esperance

"Super comfy bed "

4
17/09/2018

Bed is so comfortable and room was warm as its been quite cold recently. The air con works perfectly. People were shouting late at night which woke me and my partner up but not sure it was due to the hotel might of been due to the pub behind?!? Shower was a bit small and the water temp was a bit all over the place, but it worked Otherwise a nice hotel :)

Amanda H, Marketing Manager at Best Western Hospitality Inn Esperance, responded to this review
Hi Imogen, Thanks for your review. We are pleased you had a great stay but sorry to hear that you were woken by shouting late at night. That can be very annoying! Hope you come back again to see agin in the future.

"Two day visit to Esperance"

4
16/09/2018

I first stayed at this hotel located on the bay foreshore in 1971 but its facilities are still modern and up to date. The hotel is within close walking distance (next block) to the centre of town and the Trans WA bus stop for bus services to/from Perth and Kalgoorlie. I found the condition and cleanliness of the room and its facilities to be of a very good quality for a good room rate. Meals are provided in a good class restaurant and offers coffee to go for any very early morning departures prior to meals being available. Beach recreation areas are available across the road as are significant walk paths which extend to the coast's magnificent beach areas for the more athletic. Some taxi services are available if you wish to go further afar or cant walk the distance.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi John P, Thanks for spending the time to review us. We are pleased that you enjoyed your stay and hope you return one day soon.

"Favorite Place to stay while in Epsperance."

5
16/09/2018

Always stay here as its within walking distance to everything you need. Clean and tidy, friendly staff. Very nice breakfast. Very busy this time we were there due to bus season however we were able to work around them and eat a bit later.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi snoopdog2107, We are delighted that you enjoyed your stay with us again! Thanks so much and look forward to seeing you next time.

"Central location and convenient for day trips."

4
25/08/2018

We've stayed here a few times over the past 6 years and while the rooms are pretty basic they are clean and comfortable. It is perfectly located for visiting the nearby national parks and beaches and next door to the pub. Staff we've dealt with have been friendly, helpful and courteous.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi robjac33, We are so happy that you had a great time with us. It's good to hear you found our staff helpfula nd friendly.

"Traveller"

4
19/07/2018

Very friendly staff, comfy bed and very clean. Nice quiet location opposite the waterfront. Laundry free. Breakfast included. Good location central to the town and its amenities. Had an issue with a noisy fridge it was no problem and changed over immediately. Great staff attitude. Highly recommended.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Traveller, Wow thanks for this review. We are delighted that you found everything to your liking. Remember to come and visit us again one day...:)

"Central and Convenient"

3
09/07/2018

This is essentially a motel. While the staff are efficient and friendly, the rooms are soulless. Our room was spartan, but clean. The kettle that didn't work was replaced as soon as reported, and the non-functioning air-conditioning was fixed by the time we returned to our room after dinner. Being warm, on a wet and freezing night, made a great difference! The bathroom, however, remained cold - but the water was hot. The restaurant was not bad at all, and the service was excellent. While the menu is not large, there is a fair bit of choice and prices are reasonable. This is a convenient and central place to stay for a night or two, but I wouldn't suggest to for a holiday.

Amanda H, Marketing Manager at Best Western Hospitality Inn Esperance, responded to this review
Hi SJRAustralia, Thanks for your feedback. We are pleased that you enjoyed the restaurant and that your service was great too. Sorry to hear that you found the room a bit soulless though.

"very nice good pillows and matresses"

5
28/06/2018

I transferesd from the horrible Jetty Hotel to here. It is like night and day. So professional here. better wifi, bigger TV cleaner rooms nicer beds and pillows, great resturant, . no abusive owner here like at the Jetty.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Thanks for your review Robert. We are delighted that you enjoyed your stay with us.

"My Favorite "

4
26/06/2018

Staff always friendly and helpful. Rooms are clean and well serviced. Mini bar and tea and coffee in each room. Nice pool area. Restaurant on site, good food and good service. Beach, tavern and local shops all within walking distance.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Christopher, Thanks so much for your review. We are so pleased that you found everything to your liking. Hope to see you again one day.

"Great base to explore Esperance"

4
06/06/2018

Staff were friendly and helpful, room was clean. Bit chilly this time of year, located near main street so all the amenities are very close. Best to get a room at the rear, front is next to local hotel & bottleshop. Sleep was good, and no problems to speak of.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Fred, Thanks for your review. We are delighted that you had a great time and that everything was to your liking :)

"Kettle and toaster, but no plates or microwave?"

3
26/05/2018

Apparently they have newly renovated rooms? I wasn't lucky enough to get one of those for the 4 nights I stayed there. Very old and very average. The biggest surprise was that there's a kettle and toaster, but no plates, cutlery or microwave. When we asked for plates, they made us sign for 2 saucers, 2 knives and 2 forks. They don't loan full-size plates. Guess I'll be more insistent on a better room or just go somewhere else next time.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Wengelfug Thank you very much for staying with us whilst in Esperance. We sincerely appreciate your comments which have assisted us with our services and procedures. We do have some renovated rooms available - be sure to ask should you decide to join us next time. Thanks again. Kind regard from the management and staff at Best Western Hospitality Inn Esperance

"Booking room,with breakfast"

4
16/05/2018

We could have booked this room with booking.com ,I phoned the hotel direct and was quoted more than booking .com was charging,but staff told me this price included breakfast, and was a seniors special,when we arrived I ask reception where do we put breakfast orders,they then told me that they have a little corner of the resteraunt ,where you can get pancakes and cereals ,I said I wanted proper breakfast ,was then told we could only have continental breakfast

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Johnlynnperth, Thanks for your review. We are disappointed to hear that you had a mix up with the breakfast and hope that it did not take too much away from your enjoyed at the motel.

"Can't Fault It"

5
11/05/2018

Myself and the Missus made the short trip from Kambalada for one night to check out Esperance and we loved staying here. Location was perfect. Staff were perfect and the room was perfect, wasn't anything too flashy but that's not what we were after. We will definitely be staying again, hopefully soon.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Denham, Thanks so much for that fantastic review. We are so pleased that you had a great time and that you will be back again soon.

"Great 1 night stay"

5
09/05/2018

Great! Stayed here for the one night with a friend. Although small and older room, everything was clean and comfortable and also reasonably priced for our night stay in Esperance. Centrally located, next to the nightlife and paths to walk Really dont need to drive anywhere to get the essentials :) The staff in reception were friendly and very helpful Will recommend

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi miss_kel90, Wow! Thanks for your review. We are so pleased you had a great stay and found everything to your taste. Do come back again soon!

"Have stayed here many times over the years"

5
06/05/2018

I was working in Esperance and spent two nights here. Our room was at the very back of the complex but our window overlooked the pool. The buildings and rooms have had a makeover since my previous visits but the bathrooms are still very pokey. Beds were comfortable and everything felt clean. We had breakfast in our room first morning as we had a 6 oclock start at work but the second morning we had breakfast in the restraunt which was lovely. We also had dinner in the restraunt which was ordered in advance as there were so many of us. The food here is great just like home cooked meals. Staff were very friendly and made us feel very welcomed.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Blight01, Thanks so much for your 5 star rating. We are delighted you found the food in the restaurant enjoyable and the revamped room clean and tidy, Hope to see you again soon.

"A Comfortable Stay"

4
03/05/2018

The Best Western is very comfortable with good size rooms and excellent customer service. Nothing is too much trouble and you're u even receive a text after checking in to say contact them regarding any issue you may have. For the business person there is everything you need in the room including an ironing board and iron (these are obligatory items for me). The Best Western is right on the Esperance foreshore and is a very short distance from the shops, restaurants and cafes. The restaurant is good too. Very good service and the food of a good standard. Breakfast is right up there. The only negative I had was on my last morning there was no chef and hence only continental breakfast was available (not that it is a real problem, but I was expecting something else). So, I am more than happy to,stay there again.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Sean, Thanks for spending the time writing such a long review firstly :) We are so pleased you had a great time at the motel and that you will be back! Sorry about brekkie on the last day...Hope you found a decent bite to eat elsewhere :)

"Three night stay"

4
30/04/2018

We had a comfortable and clean room on our three night stay. Staff at reception not too friendly. Cleaning staff were very friendly. Good location close to shopping and restaurants. Right on the foreshore for walks or just relaxing. Wifi does not deserve that name. Absolutely useless.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Herman, Thanks for your review. We are pleased that you found your room clean and comfortable during your 3 night stay with us but disappointed to hear that you felt the staff on reception were a bit unfriendly. It's also a shame that the Wifi was not working well for you either. We hope you enjoyed your time in Esperance though and hope to see you again.

"Great location "

4
12/04/2018

Stayed here twice and it is in a great location for restaurants and a walk along the foreshore. Clean room and quite large. Bed was comfortable. Great beaches a short drive along the coast. Restaurant was good but pub next door was better.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Lucy, Thanks so much for your review. We are delighted that you enjoyed your stay with us. Hope to see you back again in the future!

"Good Location"

3
04/04/2018

After staying in another Best Western a few weeks earlier I found Esperance one to be dated and very small. The toilet and shower were ridiculously small, i'd hate to be a larger person as sadly they just wouldn't fit. The rooms were non smoking but had chairs outside the rooms and a bucket for the smokers to put there butts in, as a non smoker I had to roll a towel up and put it at the door as it was just stinking my room out, this usually doesn't bother me but having a heavy smoker staying next door I didn't have any option but to smell it. The walls were paper thin too.

"Excellent service"

5
03/04/2018

I had 2 month stay here. Could not have been happier with the whole experience. The restaurant catered for my dietary requests and was very creative. They made me feel like apart of the family. Room was clean and very comfortable.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Melissa, Fantastic review. We are so happy that you enjoyed your time with us and glad that you felt at home. Hope to see you back again one day soon!

"EXCELLENT"

4
28/03/2018

The staff are so so friendly it was a pleasure to stay here. We had a great clean room and the bests were so comfortable. After a long drive we decided to work and get room service. The food was great - compliments to the chef. Our only complaint is we could not get the wifi to work.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Nadene, We are delighted that you enjoyed your time with us. It is pity that the wifi did not connect up but delighted that everything else went well for you. See you again in the future hopefully.

"NEVER DISAPPOINTS "

5
25/03/2018

We are frequent overnight guests at this Motel and am always impressed with the fabulous cleanliness of the rooms, the friendly service from all staff as well as the competitive rates . The location is second to none - close to restaurants, shopping , and beautiful view of the glorious Esperance Bay

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Robyn, Thanks for your review. We are delighted that you had an amazing time with us and found everything to your liking. Hopefully see you back one day soon.

"Comfortable accommodation "

4
08/03/2018

Comfortable bed and clean room. Stayed upstairs so had ocean glimpses view. Tea making facilities which is good. Bathroom a little dated but clean and functional. Unfortunately a whipper snippet or blower was being used from 5.15am for about 30minutes so sleep was interrupted but not sure where that was coming from. Good location and would stay again

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Ozchards, We are pleased that you enjoyed your stay with us but it is disappointing to hear that you were woken up by external noise early in the morning. Look forward to welcoming you again in the future.

"All the comforts you need"

4
02/03/2018

The Best Western in Esperance might look like your usual bricks-and-mortar fair from the outside, but it goes beyond its star rating by giving customers that extra bit of hospitality. It ticks all the usual boxes for what you're looking for in a motel - it's clean, comfortable and has good amenities. But it's the helpful staff that sets this place a part from your usual motel experience. The staff helped us out with everything we needed - even printing off an email form for me. It's a great place to stay if you're heading off to do bush camping in the national parks, or coming back from your camping adventures and you need to freshen up. The motel is right on the foreshore, so there's easy access to the beachfront, as well as all the shops.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Regina, Thanks so much for your great review. We are delighted that you found our staff helpful and friendly and that they went the extra mile for you. Hope to see you again soon!

"Great location"

5
24/02/2018

Booked an executive queen room and were not disappointed. The room was upstairs in the front part of hotel overlooking the water. It was very spacious and included a sofa and table and chairs. Very comfortable for our 2 night stay. Walking distance to everything in town.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi CMN1960, We are so pleased that you enjoyed your stay with us and that you found your room spacious and convenient. Hope to see you back again soon.

"Clean, comfortable friendly and great value"

4
21/02/2018

After a long drive we had a very friendly reception. Our room was large, quiet and clean and well air conditioned. Tea and coffee were welcome addtions. Hotel breakfasts were good value It is also situated very conveniently for other eating spots in the town. If you are exploring this area and need a basic, good value base - this is ideal.

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi there, Thanks so much for your review! We are glad that you received a friendly reception and that you found your breakfast great value. We hope to see you again the next time you come to Esperance.

"Esperence Foreshore Stay"

4
16/02/2018

Was met by very friendly and helpful reception staff, thank you. This motel has all the facilities you require, including a pool, small restaurant and bar. Rooms where tidy and clean, and beds were comfortable. We went next door to the Pier Hotel bar and restaurant, highly recommend the food and drinks there. Played the meat raffle and thankfully did not win as we were on our way to Margaret River for a wine weekend, no idea what we would have done with that?

Amanda H, Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hi Michael, We are delighted that you found the team really helpful and friendly. We always aim to please. We are also delighted that you found the facilities satisfactory and it is funny that you didn't want to win the raffle! Hopefully the person who won it was delighted!

"Not Great"

3
08/02/2018

The location was great... but so was that of pretty much every hotel in Esperance. The bedding was comfy and clean. Other than that, everything needed to be refurbished. I opened the cupboard and was greeted with a mouldy smell. I just felt like everything needed a good scrub and the bathroom needed to be gutted.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello JennaAus thank you ever so much for choosing to stay with us - we are sorry that you experienced some issues with a mouldy smell - this is unusual and your feedback has assisted us to rectify the situation. We do hope to welcome you back next time you are in town. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Typical Mid-Range Motel"

3
08/02/2018

Nothing stood out about our accommodation but that's not to say we expected luxury. We had a room of average size with standard amenities. On the other hand, it was in the price range we had expected for that. No complaints.

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Hi Steve E Thank you for choosing to stay with us whilst in Esperance. We are pleased that you found us to be good value for money. Thank you also for taking the time to review our motel. We wish you happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Good location for a night stop! "

3
03/02/2018

It's a very reasonable priced hotel with a great location right opposite the main town beach. The room was good size- bathroom could do with updating. Pool was ok but right in middle of car park. It just lacked any character. We used it as a night stop which it was fine for!

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Hello sophie1986 We are pleased that you enjoyed our great central location - and we thank you for your feedback too. We sincerely appreciate you choosing to stay with us on your travels. Best regards from the entire team at Best Western Hospitality Inn Esperance

"Pleasant surprise "

4
01/02/2018

We arrived from Perth not having stayed here before. We were greeted with friendliness and professionalism. Once we received our key for our accommodation, we went to our room and was pleasantly surprised on how nice and tidy it was. My wife's reaction was “our new go to place” We decided to eat at the restaurant, and although a bit pricey, the food was great. We decided to ask if we could stay an extra night..... not a problem In the morning it was great to here happy workers cleaning the rooms also. I'd definitely keep this as our “ go to place” Thanks Best Western

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Dear Wayne H We are delighted that we exceeded your expectations and that you enjoyed our friendly hospitality! It is great to hear that you will be back to visit us again, Thank you for sharing your pleasant surprise with us and the wider TripAdvisor community. Best regards from the entire team at Best Western Hospitality Inn Esperance

"Good value for money"

5
29/01/2018

Stayed in room 4 and it was clean and very comfortable. We made the drive from Perth and after 8 hours arrived shortly after noon. Easy check in and had a wonderful nights sleep. Close to shops and foreshore. Second stay in three months

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Hello Forbesy66 We love a return guest! Thank you for staying with us on both occasions and thank you for your kind review - we appreciate your feedback and custom. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Mr"

5
22/01/2018

Great value for money friendly staff, great restaurant, central to everything, lucky beach one of the best in the word Plenty of parking, suits couples or single Nice clean rooms, bed made everyday, for a low budget motel, one of the best

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Hello jean m We are every so pleased that you enjoyed your stay with us and we thank you for your 5 bubble rating! It is fantastic that you found us to be great value for money and that you enjoyed our excellent central location. Thank you for sharing! Kindest regards from the team at Best Western Hospitality Inn Esperance

"A great hotel and location"

5
20/01/2018

We really enjoyed our stay - great location (Right across from beach), friendly staff and really clean and comfortable rooms/facilities. Just what we were after. Would definitely recommend. Right next door to Pier Hotel which was good for food! Would also recommend Fish Face which was just round the corner.

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Hello Joanne D We just love it when our guests are happy and we are so pleased that you enjoyed your stay with us and that you recommend us to future visitors to Esperance. Thank you for taking the time to review our motel and we wish you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Espearnce

"Good location"

4
20/01/2018

Not the best start to our visit, through no fault of the hotel. Had booked a four night non refundable stay. Flew down from Perth on the mid afternoon flight. Tried to land twice in bad visibility, couldn't and diverted all the way back to Perth. Once we had secured accommodation back in Perth, phoned the hotel to ensure our no-show wouldn't see the other three nights cancelled. No issues here (got straight through to front desk). Arrived next morning and checked in with ease. A little while later after unpacking etc, we sussed that our room wasn't the upgraded refurbished one we had booked. After realising the error front desk couldn't move us that night as all the rooms were full. Option was to move the next night which we didn't fancy. As an alternative they then offered us a free breakfast for the thee days. On reflection a satisfactory outcome dealt with in the correct manner. The room we had at the rear of the motel was fine, but a little tired and dated. Nothing actually wrong with it and more than functional and an ample sized. Lets face it you don't come on holiday to spend all day in the room. Everything worked. Decent TV and Wi-Fi was OK for general purposes, although a little slow to connect at times. Parking right outside the front door as we had a lower room. Hotel is in a excellent location, minutes walk from the centre of town. Lovely 10-15 min walk opposite down to Tanker jetty, home of Coffee Cat. Staff friendly. Good value for what we paid for mid November. .

Amanda H, Director of Sales at Best Western Hospitality Inn Esperance, responded to this review
Dear A380ManchesterUK We so very much appreciate your positive review, despite a rocky start - which is never ideal. We are delighted that you enjoyed your experience once you were settled in and that you found our cleanliness, location and customer care to meet your needs. We wish you an amazing journey in WA. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Esperance Aus."

4
17/01/2018

This is a old motel in a great location, the rooms are large and clean and the staff were very pleasant and helpful. It was great to have the laundry facilities as we were touring Aus. for a month so needed to do laundry every week. Our one problem was the lack of soundproofing between the rooms, during our 3 night stay we got very little sleep due to noise from both sides I'm not talking about excessive party type noise but you could hear everything, TV, plumbing, coughing. I guess the only way this could be improved would be a complete refurbishment. So until that happens take ear plugs!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Rose G Thank you ever so much for choosing to stay with us - we also thank you for your kind words regarding our friendly team and spacious rooms. We are sorry that you experienced noise issues on this occasion and apologise that you lost sleep due to inconsiderate neighbouring guests. We trust you enjoyed the sights and sounds of beautiful Esperance and we wish you happy travels in 2018. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Friendly and centrally located"

5
13/01/2018

A fabulous team, particularly Karen and Paina Great selection in restaurant with bonus sea view Pool and laundry facilities very appreciated Clean and comfortable rooms ( with convenient parking in front) Made to feel very welcome

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Chris112017 We love a five bubble review as we know that our valued guests have had a great stay with us! We sincerely appreciate you sharing your experience with us and like-minded TripAdvisor members. Thank you also for choosing to stay with us whilst in Esperance. Best regards from the entire team at Best Western Hospitality Inn Esperance

"An oldie but definitely a goodie"

4
12/01/2018

Fanulous staff - service was so accommodating, helpful and friendly. Great restaurant dinner. Amazingly comfy bed. The only thing holding our rating back from 5 star is the bsthroom - dated but clean and functional.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear narellepickering2 It was such a pleasure to read your positive feedback - our team is delighted that you enjoyed their friendly hospitality. We do hope to welcome you back next time you are in town. Wishing you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Esprance

"Value for money."

5
09/01/2018

A great place to stay at a great price. Good modern room with plenty of facilities. Rooms serviced every day, and central to most shops. Excellent customer service with good wide car parks which helps with 4wds. Will be staying again

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Declan F It is always a pleasure to receive lovely feedback from our guests - thank you so much for choosing to stay with us and we are delighted to hear that you will be staying with us again in the future. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Nice Accom"

4
02/01/2018

Very nice room , spacious and clean with a lovely bathroom. Right on the foreshore and next to a pub with bistro . I would recommend There is a comfortable council and a table and chairs. Close to town and shops and restaurants.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello moozieman It was a pleasure to read your kind review and we are pleased that you enjoyed your stay with us. Thank you for your positive feedback. We wish you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"New Year getaway"

4
02/01/2018

We stayed at the Best Western Esperance from 29 Dec 2017 to 2 Jan 2018. The hotel is in a fantastic location, directly opposite the Esperance foreshore where there is a beautiful grassed area and playground for the children. It also has a wonderful bike path. Upon arrival we were greeted by Jaimie, (i think that was her name) and she was so welcoming and lovely. Checkin was prompt and easy. We got to our room which was room 14 directly opposite the pool. Upon entering our room you could see it was very clean and had a large comfortable bed. The room is a good size with a wardrobe and draws for clothes and an area to put your suitcase. There was an iron and ironing board as well. There was a kettle, tea, coffee and mini bar also. There was a toaster but there were no plates or cutlery which i found odd. If you supply a toaster there ahould be a knife and plates. The bathroom was clean, but had a little mould in the shower. There was a hair dryer, shampoo and conditioner, shower cap etc. Overall an enjoyable stay and would definitely stay again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear LynnseyMS Thanks so much for your very comprehensive and helpful review. It is great that you enjoyed our friendly hospitality and ideal location. We are so pleased that you found your stay to be enjoyable and it is great to hear that you plan to return. Thank you again for your feedback and we look forward to welcoming you back very soon. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Awesome place to stay in the center of town"

5
28/12/2017

Loved my stay here it was a nice comfortable room, that was really quite and beach adjacent. Additionally the service was excellent and the staff where very helpful, even notifying me of the changes due to services during the Christmas break. Also had a great view of the ocean from my window. Looking forward to my next stay here.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear abishop195 We love a five bubble review! It is always a pleasure to hear from our happy guests and we thank you very much for sharing your experience with us and the wider TripAdvisor community. We look forward to your next visit. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"At least it's cheap"

2
19/12/2017

Best Western has got it in for me. After the Albany branch put me in their special “Black Hole of Calcutta” room, the Esperance branch put me in a room that was better but was set back under a covered passageway so still had a shortage of natural light. The room was standard, tv couldn't play movies off a usb, bathroom had an old decor but worked ok. Wifi was terrible - it kept disconnecting and even when it's working it's very slow - I gave up and used my phone, which was much faster. At least this room only cost $100, much less than the one in Albany. Still too expensive for such a low-end motel.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear mrdom We are disappointed to hear that you had some concerns with your stay. We are very much used to our 4 and 5 bubble ratings, and we can see that you had some concerns during your stay which is not consistent with our usually excellent feedback. We have addressed your concerns directly with our team. We are so sorry that you did not enjoy your stay and we do wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Very comfortable and pleasant stay"

4
12/12/2017

A very nice hotel, very comfortable and reasonably priced. The rooms were very presented and cleaned professionally daily. The employees were very pleasant. The walls are a bit 'thin', meaning that conversations in other rooms could be heard in my own - but thankfully, for the most part, it is quiet.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Doctor_Damien14 It was a pleasure to host you and thank you ever so much for your kind feedback in relation to our cleanliness and friendliness! Sorry you experience some noise issues this time. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Great place to stay but must eat there Restaurant "

4
01/12/2017

The Best Western has friendly, welcoming and helpful staff on arrival. My room was well appointed and clean. The restaurant meals were well above the average, the food presentation, taste and quality was not your typical hotel meal had an Asian salad with chicken for a main the meal was just like being in Vietnam. My breakfast off salmon and poached eggs on Sourdough was as equally as delicious as dinner. I can only say you should try this great place. Cheers Ian

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Nosnhoi We are ever so pleased you enjoyed your accommodation and dining experience with us and we sincerely appreciate you taking the time to share your thoughts with us and the wider TripAdvisor community. I think you have made us all very hungry too! Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Stayed 3 nights breakfast included."

5
25/11/2017

Had a very comfortable 3 night stay in a front ground floor unit with terrific view of the foreshore.The room was very well serviced and quite. Continental breakfast was included with a very good variety to choose from. Restaurant menu was excellent. Very good location with hotel next door (we stayed over the weekend and had no problems with noise). Short walk into center of town as well as other attractions. Staff were very helpful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Nick B It was such a pleasure to read your positive review - we are delighted that you enjoyed your stay with us and that you also enjoyed our location, friendly staff and Seasons Restaurant. Thank you for your kind words! Best regards from the entire team at Best Western Hospitality Inn Esperance

"Clean, comfortable, pleasant room. Quiet."

4
18/11/2017

Pleasant helpful staff. Car parking right at our door. Table and chairs. Comfortable bed and good bedding and towels. Nice bathroom, good shower. A mirror with light that you could see your face in - great for applying make up. Unfortunately the fridge did not keep things cold.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Esperance, responded to this review
Hello 1CHR2015 So pleased you enjoyed our accommodation - thank you very much for choosing to stay with us. Sorry about the fridge - this will certainly be checked in all rooms. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Two night stay"

4
12/11/2017

I was here early November 2017 as part of a Casey Australia Tour. The motel staff were very efficient in handling our arrival and checking in. My single room was clean and tidy with everything working as it should. The room was serviced the next day, not all motels do this. Water pressure seemed a little down but it wasn't much of a problem for me. Yes, the place is getting on a bit now but still looked pretty good. View straight across the road into Esperance Bay, although half of what you see is the loading terminal ;) however, the old jetty is a short walk up the road. Amenities are all within easy walking distance so this is well placed for the town centre.

Amanda H, Sales & Marketing Manager at Best Western Hospitality Inn Esperance, responded to this review
Hello PerthAussieGuy Thank you very much for your kind feedback - we are very pleased that you enjoyed your stay and that you found the location to be great for you. We trust you have had a fun tour with Casey's! Kindest regards from the management and staff at Best Western Hospitality Inn Esperance

"Best in the West"

5
11/11/2017

We travelled in a tour group. The room was adequate and the bed was so comfortable. The food was exceptionally delicious. Attention to detail by staff especially in the dining room was just right. Small pool looked inviting but it was too windy! The proximity to the town site, the park and water front added to our enjoyment. Overall our stay exceeded our expectations.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Batts654 It is always a pleasure to read such a lovely and positive review - as we know that we have delivered a positive experience for our valued guests. Thank you for your feedback and we wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Great hotel"

5
07/11/2017

If you have a mid-ranged budget then this hotel should exceed your expectations. Not much to look at from the outside but the room was clean, comfortable bed, good facilities and a sea view. Breakfast and dinner were both good and I'll be sure to book here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello William R It was our pleasure the host you and we thank you for your very positive feedback. We are pleased you found value for money and that you enjoyed your stay. Thanks for sharing. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Holliday"

5
06/11/2017

Great place, close to the pier hotel and great to see the beach if you get a room in the two story area. Still great if you're just making a quick visit in Esperance or looking for a decent hotel at a nice location ??

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear hdhdhdidn Thank you ever so much for choosing to stay with us for your holiday break. We are delighted that you enjoyed your stay and we thank you for your recommendation. Kindest regards from the team at Best Western Hospitality Inn Esperance

"pleasant"

5
05/11/2017

Great place to stay and as usual the Best western was superb .Fantastic staff and Morag the manager was so helpful .The bathrooms could do to be upgraded but that's my only issue as it was immaculate .See you again guys thanks

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Sapper786 It was such a delight for the team to read you wonderfully positive review - thank you so much for sharing your experience with us and like-minded travellers. We do hope to welcome you back in the future! Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Very good value for money"

5
15/10/2017

It doesn't look that much from the front but it is actually a big complex. I was upgraded to a king room which was very spacious. Great facilities. The only downside was the shower pressure, dismal. The staff were very friendly and willing to help.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Forbesy66 It was a pleasure to read your kind review. We are so pleased you enjoyed your stay in one of our King rooms and found our staff to be friendly and helpful. So sorry about the water pressure concern - thank you for letting us know. We wish you safe and happy travels ahead. Best regards from the team at Best Western Hospitality Inn Esperance

"Decent hotel with perfect location"

4
08/10/2017

Fast check-in with a very friendly staff member, I arrived before the proper check-in time and I had no problems with getting the key to my room earlier. Room itself is clean, with comfy bed, good A/C, free tea/coffee and a kettle, but looks a bit dated and some furniture pieces could be replace with new ones. In the morning (7-9am) you can enjoy the continental breakfast, or u can pay extra 10$ for more options (like scramble eggs etc). Free coffee to your breakfast is not the best one, I'm warning you ;) The location of this hotel is perfect - close to the beach, close the centre of the town, shopping centre, museum (worth to take a look), some shops.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Spikerka We are so pleased you chose to stay with us and it is great to hear that you enjoyed the location and the customer care. We wish you safe and happy travels ahead. Best regards from the team at Best Western Hospitality Inn Esperance

"Pleasant stay and close to town centre"

4
01/10/2017

We stayed in a ground floor executive room just across from the water. Check in was quick with the friendly staff. Our room did not have parking outside, it was around the other side of our room out the front which was a little inconvenient with luggage. The spacious room was bit dated but nice and clean with a comfy queen bed, good air con, lounge, small dining table and 2 good chairs. There's not much passing traffic and it was nice & quiet at night. The free WiFi worked well. There's a decent restaurant attached and a free guest laundry. We had a good stay with only a couple of issues with some of the cable channels & the bathroom basin tap that tended to squirt water. Overall a pleasant stay and we'd stay again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Stevejomac Thank you so much for choosing to stay with us in beautiful Esperance. It is fantastic that you had a pleasant stay and that you would be pleased to stay with us again in the future. We sincerely appreciate your feedback and wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Good location "

4
28/09/2017

Stayed one night. Nice well maintained hotel with very comfortable bed. Restaurant was fully booked so went for local chinese which was great. Hotel is quiet, clean and value for money. Right across the road from the beach and around the corner from main street.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Neil C We are delighted that you enjoyed your overnight stay with us and that you found our location and cleanliness to be to your liking, and that you are happy with the value for money. We thank you so much for sharing your positive feedback. We hope to welcome you back in the future. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Right on the harbour, close to everything"

5
26/09/2017

The location is fabulous, it was wet and windy during my stay but the property had a lovely pool which would be great in the hot weather. the laundry facilities are great. it is close to attractions, the city shopping and the waterfront/

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear jillp1951 It was a pleasure to read your kind review and we are delighted that you enjoyed your stay with us in beautiful Esperance. We wish you safe and happy travels ahead. Best regards from the entire team at Best Western Hospitality Inn Esperance

"Dated and a bit noisy"

4
23/09/2017

Not quite what we expected from other reviews. Old room and a really strong bleach smell. Stayed an extra night due to weather (we are flying) so obviously it wasn't too bad. We saw a number of other motels/hotels which looked more appealing which we would try out next time.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Becannesmith We are so sorry we did not meet your expectations on this occasion. We appreciate your feedback and will address the bleach issue directly. We wish you safe and happy travels ahead. Best regards from the management and staff at Best Western Hospitality Inn Esperance

"Comfortable & Convenient"

4
22/09/2017

The motel is located very conveniently on the esplanade and our room had a great view of the harbor. We were upstairs on second level (no lift) Bed was comfortable. Everything there that we needed. Free wifi good when connected but continually needed to reconnect due to poor signal (my guess). Room was quiet and we slept well. Foxtel good. I would stay here again for sure but that would be in a similar second level room with view of harbour.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello imagumby We are so pleased you enjoyed your stay with us and we sincerely appreciate your kind feedback. It is great to hear that you would be pleased to stay with us again in the future. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Friendly, Comfortable, and Convenient"

5
20/08/2017

The Best Western in Esperance is conveniently located on the Esplanade, near shopping and services. My room was clean and comfortably appointed, and the staff were friendly and helpful. The (free) wireless internet was excellent, with sufficient bandwidth to support a video call with my wife in the U.S. on Skype. Another nice feature was the guest laundry (also free), which was clean and functional. I would not hesitate to stay at this property again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear gnullama It was a pleasure to read your kind five bubble review - and we thank you so much for sharing your positive experience with us and like-minded travellers. It is great that you enjoyed the location, the accommodation and the facilities. Thank you for choosing to stay with us and we look forward to welcoming you back next time you are in town. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"On the waterfront"

4
15/08/2017

The Hospitality Inn is on the Esplanade in the centre of town. Rooms are basic, but comfortable and have all the features one needs. They have a free guest laundry. I enjoyed both breakfast and dinner in their restaurant.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Robert D Thank you very much for choosing to stay with us in beautiful Esperance. We are delighted that you enjoyed our location and our on-site restaurant - Seasons. Thank you also for taking the time to share your experience with us and like-minded travellers. Kindest regards from the team at Best Western Hospitality Inn Esperance

"A great town & a Great place to stay."

4
06/08/2017

Best Western - located on The Esplanade is THE place to stay for an excellent nights stay. Located right in the midst of 'all the action', the Seniors rate (which includes a Continental Breakfast) is something you cannot miss.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Peter S It was a pleasure to read your kind review, and we are delighted that you found our motel to be good value and that you enjoyed your time with us. Thank you for your feedback and for sharing your positive experience. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Return Visit"

4
27/07/2017

We last visited 3 yrs ago. This time we stayed for 7 nights in the same Executive Queen room as before as we found last time that it had the level of comfort we required at a price we could afford. Room is a little more worn than last time, which is only to be expected, but very clean and comfortable. Staff were friendly and obliging, and 'Secrets' restaurant was excellent with good food, reasonable prices and efficient and friendly staff. We saw no reason to eat elsewhere! Our room overlooked the main road and foreshore but due to the double glazing was extremely quiet,

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Jean B It is always a pleasure to hear from our special return guests - and we sincerely appreciate you choosing to stay with us for your holiday! Thank you for your kind and positive words in relation to our wonderful and helpful staff, and we are ever so pleased that you found the room to comfortable and good value for money. It is great that you enjoyed dining with us too. We look forward to welcoming you back in the future. Kindest regards from the entire team at Best Western Hospitality Inn Esperance

"Does the job"

4
23/07/2017

Visited on business. Basic rooms which have a comfy bed and decent tv. Bathroom was old and could do with a refurb. Excellent location and the pier pub/ restaurant next door was great for an evening meal

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Tony1278 Thanks so much for choosing to stay with us whilst in Esperance - it is great to hear that you enjoyed the comfortable bedding. We wish you safe an happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Good stopover "

4
12/07/2017

Driving from Caiguna - good motel, clean, roomy, good location, helpful service and close to the Loose Goose Restaurant. Close to the excellent seaside esplanade. I did not try the dining room but it looked fine.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear georgebowenoxford We are so pleased you chose to stay with us on your road-trip! It is great to hear that you enjoyed the location and our friendly hospitality. We wish you a safe and happy journey ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"Parkes to Esperance road trip"

4
08/07/2017

A lovely large room with very comfortable beds. Great to have a mini bar too. Dinner in the restaurant was exceptional. Food beautiful and the 2 young staff treated us so well. Location. Perfect. We would definitely return to Best Western should we be in Esperance again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Denise G It is great that you chose to stay with us whilst in Esperance and we are so pleased to hear that you would choose to stay with us next time! Thank you for your kind words regarding our restaurant and our friendly team. We sincerely appreciate you taking the time to share your positive experience with us and the TripAdvisor community. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Pleasant, good location"

3
06/07/2017

Next to the pier hotel, and close to the sea. Central to pretty much every where. The rooms are fine, clean and fairly large, and well equipped. Check in was fast. The shower pressure was a little low, but apart from that a good place to stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Keith S We are so pleased to hear that you enjoyed the excellent location of our motel and that you found our accommodation to be to your liking. We thank you very much for choosing to stay with us whilst in town, and we do hope to welcome you back soon. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Pretty Standard"

4
04/07/2017

Motel room nice & clean, very comfortable, nothing lacking. Bathroom decor very tired but functionality good for what we needed and we certainly didn't expect the Taj Mahal. Only thing missing in bathroom was somewhere to put your soap on the vanity. Cheerful reception & no noisy neighbours.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Jibby9 It was our pleasure to welcome you to our motel and we sincerely thank you for choosing to stay with us. Thank you also for your valuable feedback. We trust you enjoyed visiting beautiful Esperance. We wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Esperance

"Good location but in need of TLC"

3
02/07/2017

The staff are friendly and helpful. The price was good. The free laundry was a real bonus. The bed was comfortable. But the shower was mediocre with barely enough warmish water and mildew on the ceiling. A bit of TLC will return this accomodation to a good standard

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Allan-Deborah Thank you very much for choosing to stay with us on your Esperance visit. We are pleased you enjoyed our friendly team and that you found our pricing to be good value. Thank you also for your feedback. We hope to welcome you back the next time you are visiting the town. Happy travels to you. Kindest regards from the team at Best Western Hospitality Inn Esperance

"MELBOURNE TO PERTH BY ROAD"

4
16/06/2017

motel clean and tidy a very good motel very close to the centre of town and reception was very friendly and helpful ,car parking outside the door which is very handy when travelling ,bed very comfortable and clean and a good shower with good clean water after the nullabor its a really good place to get to it has its own restaurant called Seasons which we went to twice in the two days we were here a good place to stay and have your meals and breakfasts .Bathroom a bit small but overall ok.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear EwhenandChristine We are delighted that you chose to stay with us on your big road-trip all the way from Melbourne! We sincerely appreciate your kind feedback and we are pleased you enjoyed the cleanliness and friendliness we are renowned for. We wish you safe and happy adventures to follow. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"Decent but over priced"

3
25/05/2017

The location of the Inn is good, central and close to everything you need. The staff were all friendly and helpful with anything I needed. The rooms were good size and the beds comfortable, however it's very noisy, I was kept awake every night by the occupants in the next room watching their TV or talking, sound seems to travel very easily, same if anyone is talking outside. Cold water tap in the shower is very touchy, hard to get the temperature right. All in all it's a decent place but over priced for what it is.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear MaryScutt Thank you so much for choosing to stay with us on your travels. We were pleased to hear that you enjoyed our customer care and great location. We are sorry that you experienced some noise issues during your stay and that the price did not meet your expectations. We appreciate your feedback for our consideration. Kind regards from the management and staff at the Best Western Hospitality Inn Esperance

"Typical 1980s motel"

3
22/05/2017

Typical chain motel built in the 1970s-80s; fairly large room with all of the standard fittings and inclusions, but bathroom is a bit awkward. Room was clean and fresh and bed was comfortable. Staff friendly and helpful and location couldn't be much better being on the waterfront and near the CBD. Only had a few minor issues: bathroom is ventilated in such a way that smoke from outside the room gets drawn inside (despite very visible "no smoking" signs on the balcony) and access to upstairs rooms is via a fairly tight and steep staircase which would be an issue for those with limited mobility. Bathroom is a bit awkward, with small cubicles for shower and toilet and mirror at an uncomfortable angle but it all works.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear SheepCocky Thank you for taking the time to provide your feedback and review your stay with us. We are pleased that you enjoyed the cleanliness and comfort of our rooms and our friendly team. We are sorry that you experienced the unfortunate smoke issue. We wish you safe and happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"4 Star...Really????"

1
20/05/2017

This place is NOT GOOD! Most of the staff were friendly, but that's about where the good side of it ends. Problems were... * Old out of date rooms, that are TINY. * The shower hot water was inconsistent, water pressure was dodgy, the cold shower tap was so touchy it was impossible to get it right. * The bathroom sink was leaking from the plumbing underneath, and by the looks of the stains on the wall it had been doing it for several months! Even when the co called "cleaners" came through they didn't even mop it up. We had to keep a towel on the floor at all times as it was slippery. * ALL of the cutlery and glasses were FLITHY. We had to hand wash everything in the timy bathroom sink before using anything. Even when they did the room up again and replaced them all, they were flithy! * Not all of the items we used (soap, shampoo, toliet paper etc) were replaced when they cleaned the room. Several times we had to go find the cleaners and ask them for supplies. Very unprofessional! * The room itself was very dusty. The base of the TV had maybe 6 months worth of dust buildup on it. Window sills were the same, side tables etc. Disgusting! There are MUCH nicer places to stay in Esperance, fpr the same or lower cost. Never again!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear ShoeiFantaRaraBubba We were very disappointed to read your review and learn that you did not have a positive stay with us. We pride ourselves on our cleanliness - which is evident in our other reviews - so your feedback has been taken very seriously and addressed with our housekeeping team and management. We are sorry you did not enjoy your stay with us and we do hope that we get another opportunity to welcome you back so you can experience our usually exceptional cleanliness and customer care. Our apologies for this anomaly. Best regards from the management and staff at the Best Western Hospitality Inn Esperance

"It was Friday, I was tired and wanted a clean bed... and I got exactly what I wanted"

5
28/04/2017

I telephoned in and got a chirpy young lady - and when I arrived, she was most pleasant. The smile at reception is everything - I have stayed in some places of late where people were sour and not worthy of review ... Best Western Hospitality Inn Esperance, looks may deceive. My last stay was a long time back and it was a little crumpled even then... Oldish style, but on opening the door on Room 19... Its bright, its fresh.... a decent sized TV - even a mini bar with chocolate.... (I resisted)... I rate this room as top class - good sheets and pillows and punching above what the external facade shows... don't let the looks deceive ... These people do care... a little card left by the service staff, 'Lacie' to acknowledge she made up the room and also a note if we found any fault - to report it... These touches tell me that management care. Lovely room - rather large and well lit so I can work at my business stuff at proper desk height... Pity I am alone - but that seems my luck these trips... restaurant on site but sadly an event had pre-booked the place for the evening... a good sign but food choice is but a two minute walk to some options... Thanks Tash, (a NZ'er) and Best Western Esperance... That smile goes a long way.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
DearJeff M Isn't it wonderful to get what you wish for! Thank you so much for your heartfelt and positive review. We are delighted that you had a wonderful experience staying with us and that you enjoyed our friendly hospitality and fresh rooms. Thank you very much for choosing to stay with us and we do hope to welcome you back in the not too distant future. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"As expected and chosen for convenience"

3
19/04/2017

We chose this hotel for convenience on a two night stay over the Easter long weekend. The location is central to the main part of town and has excellent access to the foreshore across the road and there are many restaurants, cafes and bars within walking distance. They also have an onsite restaurant with views across to the bay in which we dined on both nights, whilst not a 5-star restaurant they do have good seafood and steaks. The rooms were clean, a good size and comfortable. Only complaint would be the walls transfer noise easily but we slept well anyway.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Paul S We sincerely thank you for your kind words and for sharing your review with us and the TripAdvisor community. We are delighted that you enjoyed your stay and found the location and restaurant to be to your liking. We apologise that you had some noise concerns on this occasion. We wish you safe and happy travels ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Esperance

"1 night stay"

3
18/04/2017

My partner and I arrived late into the hotel and left early the next day. I think the hotel is fine for a 24hr stay. Nothing flash, amenities were clean and bed was comfy which is all we wanted. Only downside were walls were extremely thin so you wake up when your neighbours do.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Esperance, responded to this review
Dear Elizabeth C Thank you for choosing to stay with us on your travels. We are pleased you enjoyed the cleanliness and comfort of our motel rooms. We do apologise that you found some noise issues which we agree is frustrating and something we need to address. Wishing you happy travels ahead and hopefully some "sleep-ins"! Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Three Retirees"

5
18/04/2017

Fabulous location, excellent service, very friendly, helpful staff including dining room staff. Excellent continental/cooked breakfast. Rooms very clean. Highly recommend Best Western Esperance WA. The location across the road from wonderful foreshore vista and landscaping. First class facilities for skating boarding, cycling etc.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Elanor N We just love your 5 bubble review! It is fantastic that you all enjoyed your stay with us and that you recommend our motel to others. Thank you for choosing us and thank you for sharing! Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"Up to expectations, good value"

4
16/04/2017

We often use Best Western motels and this one met our expectations. Good location, good size room, comfortable bed, decent shower. There was also a small dining table for 2 which we used to make our own breakfast and also for take-away dinner. Price was reasonable. Staff were friendly and helpful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear LindsayMann It is fantastic to hear that you are a Best Western devotee...we are ever so pleased that you enjoyed the experience at our property too. Best Western properties have a quality assurance program to ensure that our guests expectations and needs are met and usually exceeded. Thank yo so much for sharing your review. We look forward to continuing to welcome you our properties in the future. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"Great Location over the road from the beach"

3
11/04/2017

On the water front right beside town, comes with it's own restaurant, average food but means you do not have to go out after a long days driving, bottle store next door and the main street of the CBD about 200 metres away. View of the port, playground beside the motel. Good sized room but dated, parking at the door, swimming pool in the complex but it was to cold to swim. A great little bakery around the corner, overall and acceptable stay with nothing outstanding apart from the location.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Kiwitraveling Thank you for your fantastic and descriptive review of our motel. We are delighted that you enjoyed our ideally located property. Thank you for choosing to stay with us and we wish you safe and happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"Good for a short stay."

3
10/04/2017

We booked here because of the location, and it is good. Perfect for a night or two. But we were staying for a week and this was not the right fit for us. Carpark view. We asked to be moved but there was nothing available. Bearing that in mind, the room was fine, the bed comfortable, the facilities clean, free use of the laundry, friendly staff and dinner in the dining room was good. We didn't try breakfast as we had our own muesli and bought some bread once we realised the room had a toaster as well as fridge and kettle. It is a good location to walk around the town and along the foreshore.

"Disappointing and Uninspiring "

1
06/04/2017

- [x] I Fresh towels not provided 2nd night (as requested) - [x] Sliding front window jammed (therefore no fresh air in room) - [x] Shower head seized up - not adjustable. Unacceptable  - [x] 6:30am shower went lukewarm after 3 minutes- tried to wash hair!!! - [x] Not good value for money - really old, tired, accommodation. Seriously needs a makeover to bring it into the 21st century

"Value for money with premium location beside the beach."

5
02/04/2017

My daughter & I booked in here for a quick 4 day stay. It is across the road from the beach, next to The Pier Hotel & very centrally located in Esperance which was just perfect for us. Both our check-in & check-out was a breeze. The young lady on reception provided excelled local knowledge on sights to see. No matter where we go, we always ask those with local knowledge for their opinions as the advice is generally worthwhile. You cannot beat it. We had a rear room at the facility, downstairs with a car park. It was clean, private & practical. The only annoyance was the car park being full & having to park our rental vehicle elsewhere but you get that when a place is busy. Early morning starts by workers were no problem for us as we're both early risers but they could be for some. Would we stay here again? Yes, most definitely.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Louie2UnMe It was a delight for us to read your lovely and kind review. We are ever so pleased that you enjoyed your stay with us and that you experienced our excellent customer care and found your accommodation to be ideal. We do hope you managed to experience the magical sights and sounds of the greater Esperance region and we look forward to welcoming you back next time you are in town. Thanks again. Kindest regards from the entire team at the Best Western Hospitality Inn Esperance

"Top location"

4
17/03/2017

This is the best Best Western I've stayed so expectations weren't high. On arrival there was no trouble to assist with what was needed. The ladies were friendly and kind. The room was clean, the bed linen was super white, the floor was not covered in stains, the grounds around were green and taken care of. Even though it definitely needs an update- it was a pleasant stay. The location is fantastic. Would stay here again.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Esperance, responded to this review
Dear kristie m It was a delight to read that you found our accommodation to be the best "Best Western" you stayed in! We are so very pleased you found our accommodation and our customer care to exceed your expectations and that you would be happy to stay with us again. Thank you for your kind words and we wish you safe and pleasant travels ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Esperance

"Great motel in a terrific location"

4
28/11/2016

We spent 2 nights at this motel and found it to be immaculately clean and everything we needed for a comfortable stay was provided (even wine glasses) We had a continental breakfast included in our package and it was all we needed to start our day. I was very impressed with the pancake machine (never seen one like it before). Our only complaint is there are no blockout curtains on the windows. Not the best to have the sun streaming in at 5.09am when you are on holidays,

"Basic accommodation, centrally located, a good stay."

4
23/11/2016

Our standard room was just that, average size, very clean with a good supply of goodies. The motel is centrally located facing the harbour & newly rejuvenated promenade. A good base if you're here to explore the Capes & plentiful beaches.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear robjac33 Thank you so much for choosing to stay with us whilst exploring the beautiful town of Esperance and surrounds. We thank you also for sharing your positive experience with us and the TripAdvisor community. We trust you enjoyed your travels and we wish you safe and happy travels ahead. Best regards from the management and staff at the Best Western Hospitality Inn Esperance

"Wonderful location but room needs curtains"

4
31/10/2016

This was our first trip to Esperance. The motel is located directly across the Esplanade and close to shops and restaurants. The motel is in an excellent location, but we have a couple of complaints. The window had only blinds and no curtains so by 5.30 am, the sunlight had already started streaming in and it caused us to wake up much earlier than we had intended to. We stayed for 5 nights so this was a big inconvenience. We did inform the hotel reception of this when we checked out and hopefully they will install some curtains to block out the light. My husband was also of the opinion that the pillow cases on his pillows did not smell fresh.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Agnes L We are delighted you chose to stay with us on your first trip to Esperance! It is great to hear that you enjoyed our excellent location. We sincerely appreciate your feedback in regards to the curtains and pillow cases - as this enables us to address any concerns and make improvements. We wish you safe and happy travels ahead. Best regards from the entire team at the Best Western Hospitality Inn Esperance

"Basic room but happy with our stay ."

4
24/10/2016

Stayed in a standard room with continental breakfast included . Though our room was at the rear of property , the accommodation is well placed on the Esperance foreshore and is an easy base from which one can explore the amazing Esperance beaches , bays and islands .

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear colgross We sincerely appreciate your positive feedback, and we thank you for taking the time to share your experience with us. It is great to hear that you enjoyed our central location opposite the Bay. We trust you enjoyed the beautiful and picturesque sights and experiences in the region and we wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Esperance

"Relaxation on the south coast"

5
18/10/2016

Nice hotel in front of the bay - large and comfortable rooms with all facilities - good breakfast and 'Seasons restaurant' very valuable - good meals and wines - good base to visit Ocean road and Cape Le Grand NPark - address to be recommanded

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Paddy069 It was our pleasure to read your review - we thank you very much for choosing to stay and dine with us whilst in town. We agree, our location is excellent as a base to explore the beauty of the surrounding areas. We are glad you also enjoyed the meals at Seasons Restaurant. We wish you happy travels ahead, and thank you for sharing your experience with us and the TripAdvisor community. Kind regards from the team at the Best Western Hospitality Inn Esperance

"Comfortable motel"

4
14/10/2016

Spent two nights here and we were very comfortable. Clean spacious room. Beds and pillows were good. Staff were very helpful and friendly. The motel has its own restaurant but the two nights we were there it was booked as there were tour buses in. This was not a problem as there was a hotel a short distance from the motel. We were in room 46 which is upstairs and has beautiful views across the road to the harbour. The only downside was the tour buses parked outside of the room below 46 and the upstairs room 46(our room). Not much view was lost upstairs but you could see the top of the buses outside our window.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Esperance, responded to this review
Dear Carmen D Thank you for choosing to stay with us for a couple of nights. We are very happy to hear you found our hotel to be comfortable and that our wonderful team of friendly staff looked after you. We are very sorry you did not get the opportunity to join us in Season's Restaurant for dinner due to our coach group visit at the time. We appreciate your understanding in this regard. We wish you happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Budget Accommodation"

3
01/10/2016

The good points:- price, location and clean facilities. The bad:- paper thin walls, uncomfortable bed and a Manager who was quite abrupt when we asked if she could organise for our air conditioner to be fixed and later when we asked some general questions her demeanour had not improved. Also if you use the motels restaurant for breakfast don't touch the breakfast menu (of which there is only one) or you will be reprimanded by the restaurant manager. If you want a Fawlty Towers experience this is the place.

"Not worth it!!"

1
17/09/2016

So where do i start?.....as we are locals in esperance and live a fair way out of town we decided to book a standard room and stay for a night. The staff were very friendly but after i checked us in and walked into our dingy room i regretted it instantly the room had a stale cigarette and alcohol smell also the heater didn't work and it was freezing out!! The shower was hot/cold hot/cold and was pretty much a trickle of water may as well asked them if i could borrow their hose!! Even tho it was only one night i would go back and pay and pay another $139.

"Arcoss from the beach"

4
11/09/2016

Great location on the Esplanade over looking the beach and play grounds. The main shopping area is a short 5 minute walk and close to a number of eateries and cafe's . A number tourist locations all within walking distance which makes it ideal , good for families or the single traveller. Hotel has all of the needed requirements, with friendly and helpful staff. One of the better positioned hotels along the Esplanade and far enough to be out of the hustle and bustle . Visited in a reasonably quite time so not very busy , but would assume very popular in the summer months.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Tim D It was a pleasure to read your review - and we thank you for highlighting our excellent location. We are pleased that you found our facilities and our customer service to be to your liking. We sincerely appreciate your recommendations and thank you for sharing your thoughts with the TripAdvisor community. Best regards from the team at the Best Western Hospitality Inn Esperance

"Beachfront accommodation"

4
10/09/2016

Good location on the bay. Close to shops and to a variety of dining venues. On site restaurant, BBQ and free laundry. Tidy pool area, but closed over winter. Free wifi. Comfortable bedding and off street parking.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Schony29 Thank you so much for choosing to stay with us whilst in this beautiful seaside town. We are pleased that you enjoyed our facilities and our great location. We trust you enjoyed the sights and sounds of Esperance and we wish you safe an happy travels ahead. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Don't judge this book by its cover!"

5
08/09/2016

This motel has great rooms. They are a good size, clean and comfortable. The room I stayed in had a queen size bed with a 2 1/2 seater lounge and a small table with 2 seats. The pier hotel is right next door if you want a pub meal and a beer, however the restaurant at the Best Western serves good meals. There is parking at this motel and it is right across the road from the bay. I would definitely recommend this motel to others.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Ryan L We sincerely loved your review title - and thank you so much for your five bubble review and positive recommendations for future travellers. We are pleased you enjoyed the accommodation, dining and the great location of our motel. Thanks for sharing. Best regards form the team at the Best Western Hospitality Inn Esperance

"SEASONS RESTAURANT "

5
06/09/2016

Yummo. Arrived in Esperance and wanted a nice meal and that is what we got. Seasons Restaurant at The Best Western in Esperance. Great/friendly service. Excellent food. Well priced. Lovely view across to the boat harbour. Great coffee and I am fussy. Just what we wanted after a days drive.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Toni V It was such a pleasure to read your review - we are delighted that we made your day after a long drive, and that you enjoyed our service and delicious cuisine (and coffee!). Thank you for choosing to dine with us and we wish you a wonderful time in this beautiful town. Best regards from the management and staff at the Best Western Hospitality Inn and Seasons Restaurant.

"Interesting view from upper floor"

4
06/09/2016

Very nice room. As it was upstairs, we had a good view of the activities in the harbour. Opposite the park and beach, and ideal for a lovely stroll, and close to town and other amenities. We chose to dine at the hotel next door, so can't comment on the restaurant.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Jennifer W We are delighted that you enjoyed your accommodation and we thank you for staying with us. We sincerely appreciate you taking the time to review our hotel and share your positive experience with like-minded TripAdvisor members. Wishing you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Esperance

"accommodation clean location good"

4
27/08/2016

Very convenient just walking distance to shops. Staff most helpful.The pub next door was a very noisy on one occassion. Lovely rooms ,you can make your own breakfast as most things are supplied. Good value for your price of the hotel. recommended for everyone

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear charlesagneschan We sincerely appreciate your kind words and thank you very much for choosing to stay with us whilst in Esperance. It is fantastic that you found our hotel to be good value for money, and that you are pleased to recommend us to future travellers. Best regards from the team at the Best Western Hospitality Inn Esperance

"Best Western"

4
23/08/2016

Best Western was clean and close to the town center. I went there 3 times for work. Each time the staff were helpful and courteous . I would recommend the best western for a average priced stay. Esperance is great to visit

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Aussieheli We were delighted to read your review, and learn that you have stayed with us on a few occasions. Thank you so much for your return custom. Thank you also for sharing your positive experience and feedback with us and the TripAdvisor community. We do hope to welcome you back again. Kindest regards from the Management & Staff at the Best Western Hospitality Inn Esperance

"Loved it!"

4
08/08/2016

This hotel is in a great location, only a short walk into town, next door to a pub and across the road from the port. The hotel is a bit old but very well maintained and very clean. The rooms are quite large with modern bedding and a flat screen tv. The service from reception through to housekeeping is excellent. We dined at the restaurant which was also excellent.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Barry M We were delighted to see your happy heading and read your kind review. Thank you so much for highlighting our great location, cleanliness, friendliness and comfortable accommodation. We trust you enjoyed experiencing the sites and sounds of Esperance Town. Best regards from the team at the Best Western Hospitality Inn Esperance.

"Good value accommodation"

4
04/08/2016

This accommodation is very good value, well located for all facilities & needs in Esperance. The staff were very good, rooms well appointed, comfortable and very spacious. I will come back on my next trip to Esperance.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello wanderer6149 Thank you so much for taking the time to review our motel, and thank you for choosing to stay with us. We are delighted to hear that you plan to return on your next visit. We look forward to welcoming you back to town. Kindest regards from the management and staff at the Best Western Hospitality Inn Esperance

"A little dated but still OK"

3
26/07/2016

This is your quintessential sea-side hotel, dated from the 70's I would think, but it's pretty expensive. The staff were all very friendly, the rooms tidy, an ok restaurant, but its not the place to go if you are looking for a bit of a luxury. It doesn't pretend to be anything but what it is, but it's straight over from the beach and only a few minutes walk into the centre of town, bottleshops, restaurants etc. Probably a good place to stay when on business.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Deano_au Thank you for choosing to stay with us whilst in the beautiful town of Esperance. We are pleased you enjoyed the friendliness of our staff and the excellent location. Yes - we are an oldie - but a goodie! Thank you also for taking the time to share your experience with us. We wish you safe and happy travels to follow. Best regards from the team at the Best Western Hospitality Inn Esperance

"Convenient to the centre of town"

3
22/07/2016

The room was clean. It's expensive for what you get, especially in winter which is about 3 star. It's located near the water which is nice. Not the friendliest staff but if your just looking for a place to crash it's easy to find and close to the town centre.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Sarah2009Ireland Thank you for choosing to stay with us and for your review of our motel. We are sorry that you did not find out property to offer the value for money that you expected, and that our staff did not meet your expectations. This is unusual for us as we are renowned for our friendly team - your comments have been addressed with the team. We are pleased you found our rooms to be clean and that you enjoyed our central location. Thank you for your feedback and we do hope you will give us the opportunity to welcome you back on a future occasion. Best regards from the management and staff at the Best Western Hospitality Inn Esperance

"good quality and location- overpriced- outwards unattractive"

3
17/07/2016

Motel-Australia is the salient characteristic of Oceanic hospitality. If you travel by car it is a blessing. Europeans have not discovered it yet but they do not have the ambulatory culture of Americano-Australians. The particular motel offers fine rooms and quality, a funny fenced swimming pool as if containing sharks, courteous but staccato reception attendants, a 'romantic restaurant' and that is about it. The location is the singular asset and what is essentially offered as room quality. They overprice it though.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Bardangas Thank you for your intriguing and thoughtful review. We are pleased you enjoyed the quality accommodation, location and our restaurant. Let us assure you there are no sharks in our pool! We are proud to represent the classic motel experience that is uniquely Australian in our best regional towns and we are happy that you shared your experience with like-minded travellers. We wish you wonderful experiences ahead in your travels. Best regards from the team at the Best Western Hospitality Inn Esperance

"Better than it looks"

4
12/07/2016

From the outside this hotel does look a bit dated but the rooms are surprisingly spacious and modern. Complimentary laundry services and wifi are an added bonus. Great location at the bottom of the main street - walking distance to shops, restaurants and supermarket etc. Directly across the road from the beach.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Jana W Thank you ever so much for choosing to stay with us whilst in town, and we sincerely appreciate you taking the time to share your positive experience. We do hope to welcome you back next time you are in Esperance. We wish you happy travels ahead. Best regards from the entire team at the Best Western Hospitality Inn Esperance

"excellent motel"

5
24/06/2016

great place to stay, good size,clean , comfortable room. friendly, helpful staff great position on esplanade , great for a walk , handy to shops, restaurants etc Esperance is such a nice place to visit and the best western is a great place to stay cant wait to come back

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Lerchie We love to see the word "excellent" in our reviews - you have made our day! Thank you for your 5 bubble review and kind words. We sincerely appreciate you taking the time to share your experience and we look forward to welcoming you back on your return visit to this beautiful town. Best regards from the team at the Best Western Hospitality Inn Esperance

"Clean and convenient"

4
20/06/2016

The room was clean, everything worked (internet kept dropping out) and the location of this hotel was close to the foreshore, and harbor. Nice to have a toaster in the room too! The air-con was new, quiet and easy to use. Not much to complain about-nice change for a Southwest hotel.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello holidayhound088 Thanks so much for highlighting our great location and clean accommodation. We are pleased to hear that you enjoyed your experience and we thank you for your feedback. Sincere apologies the internet was having some issues at the time of your stay. We trust it was not too inconvenient for you. We wish you fantastic holidays to follow. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Convenient and Friendly"

4
16/06/2016

My wife and I stayed here for 2 nights on our trip across to Perth. We were warmly welcomed by the very friendly staff. The room was clean and very comfortable, however there was a bit of disturbance to our sleep on the second night from a trailer load of pigs which had been parked beside the next group of units (unknown to the staff). The motel is in a quiet location within walking distance of the main street (and a great fish and chip shop).

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Rushie08 Thank you ever so much for choosing to stay with us on your self-drive trip through to Perth. We are delighted that you enjoyed your stay with us thanks to our wonderful guest service team. The trailer load of pigs is a first! So sorry you had to expereince that - no doubt it will make a good story to tell down the track! We wish you safe and happy travels to follow. Best reards from the manament and staff at the Best Western Hospitality Inn Esperance

"Over priced 1960s style Motel"

3
09/06/2016

A rather over priced 1960s style motel .It may have been done up a bit but does not hide the fact it is old .The free WiFi was slow. The bathroom had plenty of mould in it . At least the bed was comfortable. Would not stay again .

Amanda H, Sales & Marketng DIrector at Best Western Hospitality Inn Esperance, responded to this review
Dear Dotgaz Thank you for choosing to stay with us on this occasion. We are disappointed that we did not meet your expectation for a regional motel, and that you have chosen not to stay with us in the future. Your comments have been taken on board and we thank you for your feedback. We wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Esperance

"3 nights stay"

4
19/05/2016

Great room clean and comfortable. Free WiFi bit slow. Staff very accommodating, friendly and nothing was too much trouble. Meals were excellent with a very good menu. Even the room service menu. The little restaurant attached was very good. Will stay again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Mudguts1 We are ever so pleased that enjoyed our cleanliness, friendliness and experienced our locally renowned on-site restaurant "Seasons". We sincerely appreciate you taking the time to provide your feedback and positive words. It is fantastic that you are planning to return to stay with us in the future. We look forward to welcoming you back to town! Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Great Location"

4
05/05/2016

I stayed at Best Western early last December. It was a great location with the foreshore just across the road, and places to eat and stores to buy necessities not very far away. The bedding was clean, the room reasonably sized, and the WiFi was great. I'd stay here again if we came back.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello sunnybear77 It is always a pleasure to read a positive review. Thanks very much for taking the time to share your experience with future guests that may be considering staying with us. We sincerely appreciate your feedback and thank you also for choosing to stay at our hotel.We look forward to welcoming you back if you do visit beautiful Esprerance in the future. Best regards from the team at the Best Western Hospitality Inn Esperance

"Great value-super dooper clean!"

4
25/04/2016

We stayed in the superior room Ocean front-what a view-just beautiful! Nice staff and I would have to say, it was one of the cleanest rooms we've stayed in. The rooms had everything you could want, including Foxtel, air con and tea/coffee and milk. Luckily we stayed on the second floor because I think it would be too noisy on the ground level as cars park outside the rooms. Our son stayed in one of the side rooms and had trouble sleeping because of cars coming and going at different times and a noisy fridge. It's not the fault of the hotel that some people are selfish dimwits! Anyway, we would recommend this hotel but maybe pay the extra for the upstairs room-the view is worth the extra!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear tomandsallyCB We love to rread these words - great value and super dooper clean! We aim to ensure the very best of service and cleanliness at all times and we thank you for your review and for your recommendations. Occassionally there is some street noise and we are sorry your son did not get a sound nights sleep on this occasion. We wish you happy travels ahead. Kind regards from the team at the Best Western Hospitality Inn Esperance

"Pretty Average"

3
23/04/2016

I stayed in this hotel few times with last 3 weeks and the room was very nice. The room arrangement was really beautiful. The WIFI connectivity was superb. One bad thing, the water pressure was really bad for shower. Not really good. The restaurant was really good as well.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear GayanWeerasoo We want to sincerely thank you for choosing to stay with us on multiple occasions - we sincerely appreciate your feedback and we are pleased you enjoyed the our accommodation, restaurant and free WIFI. We apologise that the water pressure was not great and we will certainly look into this concern. Thank you again, and we do hope to welcome you back again in the future. Best regards from the team at the Best Western Hospitalit Esperance.

"Does what it says on the tin!"

4
21/04/2016

Bit disappointed that the price on google map was not honoured but the lovely manager did give a discounted rate because of this. Super friendly staff who were only too happy to help and chat. Great location within walking distance to town and all amenities and a park across the road. The room was clean and the beds were very comfortable. Manager kindly put us in the room she considered would be the quietest because of having a child and we were not disturbed at all even though the place looked to be fully booked. Many thanks

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear A&S R Thank you so much for choosing to stay with us on your travels and we sincerely appreciate you taking the time to review our property and highlight our super friendly and helpful staff. We are delighted that you enjoyed the quality service and our excellent location. We wish you safe and happy travels to follow. Best regards from the team at the Best Western Hospitality Inn Esperance

"Outstanding!"

5
17/04/2016

After a very poor choice of accommodation at the Great Southern Hotel in Northbridge (see my separate review just lodged) this place was heaven! Very modern unit, very clean, very new, great bed and shower and a marvellous beachfront view. Room service meal was first class. Just one night - would loved to stay here long term.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear cowabbie It is always a delight to see such a positive review heading! Thank you so much for staying with us and we are pleased you enjoyed your time with us in Esperance. You have made our team very happy to know that we have assisted to ensure your travels are memorable for the right reasons! Kind regards from the management and staff at the Best Western Hospitality Inn

"Brilliant value for money"

4
07/04/2016

The staff were very welcoming on arrival and helpful with shops in town. The rooms were spacious and clean. Pressure in the shower was great. Check out was also friendly and quick, given how busy the staff were. They remained unflustered and cheerful.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Christine G Thank you ever so much for choosing to stay with us whilst in town. We sincerely appreciate your positive feedback in relation to our staff - they are our best asset and they are always delighted to be recognised for their quality customer care. Thank you again, and we wish you safe and happy travels ahead. Best regards from the entire team at the Best Western Hospitality Inn Esperance

"Par for the course"

3
03/04/2016

Booked a double room and got what I expected. Great location and secure parking outside the room but on the expensive side considering the accommodation offered. Good size room; comfortable bed; clean & tidy; bathroom clean but shower hot water very erratic! Free internet not working. Receptionist somewhat officious.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Rayshor Thank you for choosing to stay with us whilst in Esperance. We are pleased that you enjoyed the hotel location and the accommodation facilities. We apologise that there were some concerns with the shower and internet connectivity at the time of your stay. We are concerned about your feedback regarding our receptionist and this will be addressed forthwith as our staff are usually exceptionally friendly and professional. We do hope to welcome you back in the not too distant future. Best regards from the team at the Best Western Hospitality Inn Esperance

"Best location"

4
30/03/2016

This was our second stay here. Picked this motel primarily for its location. It's right next to the Pier Hotel/pub, shops & cafe's just around the corner and across from the ocean. We had downstairs rooms at the back of the property which were not as nice as the single storey rooms. They were clean and bright but the shower was small and dark & the water temperature fluctuated from hot to cold most of the time. Comfy queen sized bed. Tea & coffee making facilities & free WiFi. Did find it a little noisy from upstairs rooms and also walls seemed very thin. Would stay here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Julia H It is always a pleasure to welcome back our return guests - thank you so much for choosing to stay with us again and for your intention to return. We appreciate your feedback in relation to your stay. For your next visit, be sure to request the room location that you would like and we will do our very best to ensure you are looked after. Thanks again for your repeat custom, and we look forward to welcoming you back to the Best Western Esperance. Best regards from the management and staff.

"Just what we needed"

5
14/03/2016

It's located just across the road from the harbour which affords a very pleasant stroll from the short jetty to the original Tanker Jetty. We arrived to a friendly welcome. With some regret, the receptionist told us that Esperance is shut after 4pm on a Saturday ... and all day Sunday. She was right! We checked into room 13 having parked right outside. It's opposite the pool. It was very quiet. Just as well as the walls are quite thin. Everything we needed in the room. A well-stocked mini bar, tea and coffee making, hairdryer, functioning aircon and free wifi for up to three devices. We booked a table in their Seasons restaurant and requested a table overlooking the bay. Very comfortable restaurant and, looking out over the bay, I could also enjoy the photo slideshow on the plasma behind me reflected in the big picture window. All great photos, some of which were taken by professional photographers and some contributed by guests. We recognised some of the coastal views we'd seen earlier and they gave us a good idea of what to expect in Cape Le Grand's Lucky Bay that we'd planned to visit the following day. Very good meal for the two of us came to just under $200. Not cheap, but we had a couple of G&T's, the recommended wine of the month, bruschetta to share, starters, mains and puddings. I'd not eaten Gummy Shark before or had Sticky Date pudding. I liked them both. Comfy bed and a stroll on Sunday morning confirmed that shops were all shut. I'd stay there again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello gail C It certainly sounds like you made the most of your visit to beautiful Esperance and we are delighted that we contributed to a pleasant and memorable stay. Thank you for your kind words regarding our excellent location and our restaurant dining options and ambience. It is lovely to hear that you enjoyed our slideshow highlighting the stunning sights and sounds of Esperance and surrounds. Thank you ever so much for choosing to stay with us and we hope to welcome you back again in the not too distant future. Best regards from the management and staff at the Best Western Hospitality Inn Esperance

"Great location"

4
02/03/2016

Great spot, easy walk to town and the beach. Comfortable rooms at a reasonable price. It is right next door to Pier hotel, we had a back room and so didnt hear any noise from the bar which has bands most weekends. could be a bit noisy in front rooms.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Grant W Thank you very much for choosing to stay with us and for taking the time to review our hotel and share your hints and tips. We agree - the location is exceptional and our accommodation offers great value. We wish you safe an happy travels ahead and hope to welcome you back next time you are in town. Kindest regard from the team at the Best Western Hospitality Inn Esperance

"Lovely hotel"

4
27/02/2016

Stayed for two nights, great hotel and location. The staff were nice as were the rooms, all nice and clean . Bonus in laundry free machines .there were plenty of tv channels and a well stocked mini bar. It's right across the road from a beautiful green park and beach. Good location right in the centre of town. I would recommend this place.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello Gasman4124 Thank you so much for sharing your positive experience with like-minded TripAdvisor travellers. We are extremely pleased that you enjoyed our customer care and our cleanliness - so important to us and to our guests. Thank you for choosing to stay with us and for your kind recommendations to others to join us in beautiful Esperance. Kindest regards from the management and staff of the Best Western Hospitality Inn Esperance

"Absolutely fine"

5
20/02/2016

I wasn't expecting anything special but a good quality hotel and this is what we got. The location is really very good, there is good parking and the room was spacious and clean. Check-in was easy and fast, as was check-out. Wifi is working but is a bit slow and sketchy. If you are there, for food I recommend the Pier Hotel (just next to the Best Western) and Ollie's Café for breakfast (my first decent coffee in Australia).

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Dear Cs_Gabi We were delighted to read your review and thank you so much for sharing your positive experience with the TripAdvisor community. Thank you for highlighting our excellent location and quality accommodation. We strive to ensure 100% of our guests have a pleasurable stay and we are pleased that you enjoyed your time with us and that we met your expectations. Wishing you safe and happy travels ahead. Kind regards from the team at the Best Western Hospitality Inn Esperance

"Great hotel in heart of town and great value"

5
17/02/2016

Just had four days here on business and have to say that this hotel was incredibly friendly, the staff were always wonderful to deal with, check in was super, managers Ces and Carol were wonderful, rooms were spotless and the breakfast was absolutely lovely. i would thoroughly recommend staying. Well done and keep up all your hard work guys, its showing how hard you put yourselves into your business.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Esperance, responded to this review
Hello james m Our staff were so pleased to read your review, and we appreciate you taking the time to highlight the excellent customer care and genuine friendliness of our team. Our housekeepers do a superb job ensuring thorough cleanliness and comfort and our restaurant team are committed to providing a quality dining experience. Thank you so much for your feedback and for recommending our hotel to others. It goes a long way to help us know that we are on track with our service goals. We do hope to welcome you back - perhaps next time for more pleasure and less business so you may explore the wonderful surrounds of the Esperance region. Kindest regards from the team at the Best Western Hospitality Inn Esperance

"Great location, friendly staff"

4
10/02/2016

We were a bit wary when we pulled up outside the motel as it is on The Esplanade and across from the ocean so we thought it would be really noisy - traffic and people. First surprise was that we were upgraded to a lovely big room on the second floor (with complementary continental breakfast) at the front of the property AND it was quite quiet - hardly any traffic or pedestrian noise and we had a window open our whole stay! Traffic dwindled to very little as the night wore on. The reception staff were very friendly answering all my queries and giving directions and advice on sightseeing. It was also very competitively priced! The room was large with arm chairs (but had to turn the TV around as it was opposite the bed which it faced), a table and chairs, a desk, fridge etc. The ensuite was a good size with the exhaust fan a bit noisy. Overall, a lovely room and a great stay. Would definitely stay here again and for longer next time!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hello Arjay_Perth Such a lovely, descriptive review - thank you so much for sharing. We are delighted that you enjoyed a pleasant stay with us and that you will take home some wonderful memories of Esperance. Our location is excellent, we agree and our friendly, helpful staff are our best asset! Best regards from the team at the Best Western Hospitality Inn Esperance

"Couldn't Wish For a Better Location"

4
08/02/2016

It;s located right on the Esplanade to take full advantage of the views of the bay not to mention the breezes. I din't use WiFi but the free computer in reception satisfied my needs.I asked for and got a quiet room away from the noise of passing guests and cars.My breakfast was delicious with prompt and friendly service -the same can be said for the reception staff. A nice touch was the provision of mini jars of superior jams -a nice change from those awful sachets.Its a very short walk to the centre of town,

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Kevin H Thanks ever so much for choosing to stay with us whilst in town - and we are very, very pleased that you enjoyed our location, facilities and friendly hospitality. Yes, the lovely and delicious little jam jars have been served at our hotels for ever...and our guests just love it - a little luxury goes a long way! Wishing you safe and happy travels ahead from the team at the Best Western Hospitality Inn, Esperance

"Awesome staff support"

5
08/02/2016

Often I read reviews describing location, this Best Western has location to burn, often it is the food, again great food in this establishment but I want to acknowledge the staff, everyone of those I had contact with and they number about a dozen. My TV wasn't able to provide Foxtel so I contacted the Front Office and over the next half hour I had three staff work on establishing the Foxtel contact. In the end, it meant that they provided a new TV for our room. Not a murmur of discontent, all staff endeavoured to give positive support. Later in the day, two staff checked with that everything was OK and next morning staff again checked. I certainly would recommend the Best Western Esperance without hesitation and look forward to my next visit

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear patto46 It is always a delight for the management and staff to have their customer care ethics recognised and shared. You can have the best hotel location and restaurant food but without the hospitality and service, you are just in another hotel...we pride ourselves on our wonderful team and will always go to any length to ensure our guests depart having had a positive stay and have been well looked after. Thank you for acknowledging this and sharing your experience with the TripAdvisor community. Best regards from the team at the Best Western Hospitality Inn Esperance

"NO INTERNET!!!"

2
30/01/2016

We booked this hotel because of its location and it advertised free wifi. We couldn't get wifi in our room and called reception 8 times to complain. Each time we got a different excuse - wifi in Esp was down, their provider iinet was having issues, they rebooted/changed our passcode, their Perth IT was working on it but they'd closed for the day. Bottom line - if you want wifi, you have to sit in their office and it works great. But they won't tell you that up front.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Linda T We are so disappointed that there were issues with our Wi-Fi during your visit. This is most certainly not the norm - and we can see that this has affected your opinion of our hotel. We sincerely apologise for the inconvenience and we do hope that you enjoyed your accommodation and customer service that we are recognised for albeit this unfortunate situation. We wish you positive travels ahead. Best regards from the BEST WESTERN Hospitality Inn Esperance

"only ok, problems with hot water, wifi and poached eggs!"

3
27/01/2016

it was our first visit to Esperance with my gf and we were really exciting to visit this beautiful part of Western australia. We picked the Best Western Esperance for our stay. Hotel staff is nice enough but avoid ordering poached eggs for breakfast since you will get them scramled, hard boiled still in shells but not poached- we tried 3 morning in a row... wifi is useless, 75% drops out and when it comes back on the transfer speed is comparable to old times dial up.. we had no chance to set our shower water temperature right either.. each time we got it right it then switched to ice cold.. reception lady was lovely and very helpful.. coffee is good too.. overall i would rate it 6/10 and it would be 9/10 if wifi and hot water sys had worked and they knew how to cook poached eggs given they charge $21 for them.. bathrooms are very outdated too(you feel like back in 80's)..

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Slawomir M It is always of concern for the management and staff to see a review that indicates problems - so we were very disappointed to see that we did not meet your expectations on this occasion. We sincerely apologise for the confusion with the eggs - this is certainly not acceptable and the kitchen has been spoken with. On occasion, the free Wi-Fi can be challenging due to location and we do our best to ensure it is fully operational at times. We do hope that you managed to enjoy your time in beautiful Esperance and that you may give us an opportunity again to show our usually high standards. We do have a few different room types available and we are working our way through updating the hotel. We thank you for choosing to stay with us and we wish you safe and happy holidays ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Good location"

4
14/01/2016

Very well located at the waterfront - but don't expect a water view from all the units. Good bed and shower, which was all we really wanted for an overnight travel stop. Plenty of room to move. Good, free parking.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear adshare We were delighted to read your kind review and thank you for sharing your positive experience with the TripAdvisor community. Thank you for choosing to stay with us whilst in this beautiful town, and we do hope to welcome you back one day in the future for a longer stay next time! Kindest regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Good staff"

3
11/01/2016

Maintenance of pool and grounds and service from staff was great. People got in the pool briefly but people could definitely enjoy it. Rooms were clean and quiet for majority of time. However walls were thin so you could hear doors closing and conversations clearly through the front door wall and side walls. It would depend who your neighbours are - ours were good. Bathrooms outdated but clean. Downside was we didn't sleep well due to what we perceived to be a large amount of light let into the King Executive rooms. If light doesn't bother you, location was good and next to well rated Pier Hotel.

Amanda H, Sales & Marketig Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear SwapSuitsForSwimmers We are so pleased you chose to stay with us whilst in beautiful Esperance and thank you for your kind words regarding our cleanliness, friendly staff service and welcoming pool area. The building is an "oldie but a goodie" we agree. Thank you for your feedback regarding the potential noise and light issue in your room - this will be addressed. We do hope you enjoy your time in WA and hope to welcome you back next time you are in the area. Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Great Stay"

5
10/01/2016

This Hotel is excellent. Very close to town. Staff are extremely helpful. The Pool is wonderful and super clean. The Restaurant is beyond compare. Price is highly comparable for this town. Across the road from the town beach and esplanade walking trails.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hi Barry O We love a happy review that uses the word "excellent!" - thanks so much for your kind words - we sincerely appreciate your feedback and we are delighted that you enjoyed your time with us. Wishing you safe and happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Looks like a Dungeon"

3
07/01/2016

I honestly went to this motel not happy. I had made an error thinking they had a 24hr cancellation policy as the other motels I had contacted had this policy. This was my error however and when I rang to cancel the booking (first thing the day before we were to check-in) I was told that we would still be charged for the room. Unfortunately our old dog was not in a good way and we wanted to return home to check on her. We had spent our previous 2 nights 3 mins up the road at the Bay of Isles (who have a 24hr cancellation policy, which is where I got confused), and they were wonderful and friendly so to then be told in a "matter of fact" manner that they would still charge us no matter the circumstance we were forced to stay there. It was a bit like a kick in the teeth after the brilliant service we had just received at the Bay of Isles but they forced our hand and got $240 plus $3.50 credit card fees which I know is minimal but the Bay of Isle did not charge us this, so they may have got a nights accommodation out of us but that is all they will ever receive from us as they were just so unreasonable. Anyhow I wasn't expecting to be happy but I will say this: It's 3 mins up the road from the Bay of Isles, it is $40 more a night and to pay for this privilege you get a less quality room (it's old maintained fairly well, but old - bathroom right out of the 70's), a smaller fridge (it had a mini bar but not fully stocked only non-alcoholic beverages), which was moot for us (not getting another penny from me), a smaller TV with less options, a noisy ac, very difficult free wifi but had to go to reception to work it out and connection dropped out often, the linens were not great quality and one towel had dirt mark/stain on it, smaller hairdryer and the worst shower curtain ever, considering they don't cost much get a new one, ours had dirty marks all over ours - gross. So in general the room wasn't too bad but definitely not 4 stars as suggested - be at the most 3 stars. Folks do yourself a favour and walk 3 minutes down the road to the spotless Bay of Isles which is family friendly with country values and save that extra $40 on a nice bottle of wine. Fortunately for us our nephew was able to stay with our ailing old pooch. Hope Best Western enjoyed our $243.50 as that's the last dime you'll get from me.

"Very basic"

3
02/01/2016

Spend there few nights. Place is very basic and comparing to the price I expected a bit more. Rooms however are clean and tidy and staff (ok, most of it) very friendly and helpful. Location is good, right at the center of town, by the beach museum and park.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear alonradzi We sincerely appreciate you choosing to stay with us in Esperance - and thank you for highlighting our high quality of cleanliness and friendliness! We agree, it is an ideal location too. Thank you for your feedback and we do hope you took away some wonderful memories of Esperance and surrounds. Kindest regards from the team at the BEST WESTERN Hospitality Inn

"Seafront location"

4
02/01/2016

Esperance looks like quite a pleasant town and the cliffs and beaches to the east were spectacular. It is only a pity that the weather was so bad when I stayed - cold, wet and windy. The motel was warm and comfortable, well able to cope with what nature threw at it. I was in a ground floor room which was large enough and comfortably furnished (if not exactly chic or ultra-fashionable). The was a strange sort of slope at the door which might make wheelchair access difficult. The view over the beachfront was good (despite the weather) but an upper floor room may have been better. Food was decent. Free Wi-Fi with a good connection. I have half formed plans to return to Esperance, hoping for better weather, and sould definitely consider staying here again

"Great Position but expensive for an ordinary motel room"

4
01/01/2016

The motel is in a great location across the road from the water and next door to the pub and around the corner from the shops. So position is a bonus. As for the room it was clean and comfortable but for $180 it is way over priced, even though it was peak time. The room is average in size with an old style bathroom so nothing flash. Staff are friendly and there is pool.

"Oh hum"

3
27/12/2015

Just a motel Great location but 9am room service on a Sunday..growled at staff...oops 2 min walk to pier hotel for great meals and a short drive to Taylor Street afe for a great breakfast. Basic and dated room. Tight parking

"Clean, Tidy, Comfortable"

5
14/12/2015

Room was clean, staff were friendly. Nothing special but you get what you pay for nothing more nothing less. Great location on the esplanade within walking distance to other hotels and restaurants. Good example of how to run a budget hotel without bells and whistles but still maintaining a clean and tidy hotel.

"Average motel, nothing fancy"

3
03/12/2015

We stayed for 2 nights (initially booked for 3 nights, but because of the bush fires we left earlier). The room was ok but nothing special. The bed was good but the shower wasn't. I couldn't really take a proper shower because it went from steaming hot to icy cold. When I mentioned this to the staff the lady said, yes we know about it, it happens when more people take a shower at the same time. This should be a concern, most people will shower around the same time because the check-out time is the same for everyone, 10am! We had dinner at the restaurant belonging to the motel. We ordered steak but the chef didn't cook the steak the way we wanted it (plus it took an hour or so to cook rare steaks, while there was only one other guy in the restaurant!). The steaks went back to the kitchen but what we got in return was even worse, it wasn't eye fillet (as advertised) it was really not good at all (For $33 a meal you can expect a good meal right?). We didn't eat anything at all, but weren't offered a refund or discount. Bad service all in all, we won't go there again.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Wim M We sincerely appreciate your feedback and we thank you for choosing to stay with us whilst in Esperance. We apologise that your experience in our restaurant was not of our usual high standard on this occasion and our kitchen team has been addressed regarding the situation to ensure this does not occur in the future. With regards to the early departure, we understand your frustration. This situation does need to be addressed directly with your travel agent, which from your direct correspondence we believe you are currently investigating. We wish you safe and happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"A+ everything"

4
23/11/2015

Great location Great price Great service Great food Highlight of our trip Will definitely be recommending to everyone The staff The rooms The restaurant just amazing From the moment we arrived we were greeted with warm smiles and friendly hospitality Everyone should be really proud of there customer service

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hi Toni D Everyone loves a great score! A+ is a wonderful accolade and we are so pleased that you enjoyed your stay with us and thanks so much for sharing your positive review with the TripAdvisor community. Our staff are more than delighted with your kind words and yes - proud too! Thank you again, much appreciated all round from reception, housekeeping to the kitchen team. Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Clean, Tidy, Comfortable"

4
23/11/2015

We wish we had been able to stay more than the one night here, the staff were helpful despite the fact there had been local bush fires for around a week. Room was comfortable, nice bed and shower was better than most hotels. Breakfast (continental) was reasonably priced as was the evening meal.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear 319colind We sincerely appreicate your positive feedback regarding our hotel, dining options and our friendly team and we wish to thank you for choosing to stay with us whilst in town. We agree - it is a great location for an extended stay! We wish you safe and happy travels ahead - and if you are by chance ever back this way we do hope to weclome you back. Best regards from the management and staff at the BEST WESTERN Hospitaltiy Inn Esperance

"Absolutely fantastic"

5
23/11/2015

I have to say my experience and overnight stay with this motel was above my expectations Sunday 22 November. Booking was made via booking.com (in which I love this site). On check-in the young girl that greeted me at reception was so friendly (I didn't get your name - but you would know who you are) to the friendly and smiley young man that delivered my room service dinner and to Carol in reception who finalised my departure the next morning. Even though you were flat out - you were very friendly and professional too me. Room 2 that I stayed was very clean and modern and I loved it. I flat safe and this room was very comfortable. I was only disappointed about one thing - I couldn't be accommodated for the next night but you did try Carol ?? and I did appreciate you trying. With the fires that were happening in Esperance I knew I would be pushing my luck and was hopeful that you would get that cancellation that never did eventuate. I would have no hesitation in returning guys. Thumbs up ??????????

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Ainshort And thank you for sharing your "absolutely fantastic" review too! It is such a pleasure for us to read your heartfelt, positive feedback - your kind words help us to know that we are achieving our customer care goals and ensuring a fantastic and memorable stay for our guests at all times. We are so proud of the entire Esperance team including our amazing manager Carol, whom you mentioned did her utmost under trying circumstances with the bushfires. Thank you for hihglighting our team and for choosing to stay with us. Wishing you safe and happy travels ahead from everyone at the BEST WESTERN Hospitality Inn Esperance

"Very pleasant stay"

4
07/11/2015

I was on a trip from Perth to Adelaide. I booked ahead from Wave Rock Motel for 1 nights accommodation. The the receptionist who answered my call was ever so nice and efficient. On arrival I was impressed with the quality of the room and surrounding areas were so clean, I decided to give myself more time in and around Esperance so asked if I could book another night again my request was greeted with efficiency. Breakfast was sufficient not a great selection but what was there was good quality. The room and the bed were very comfortable and the location just over the road from the lovely boardwalk along side the ocean was very refreshing. Loved Esperance and would most certainly stay there again.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hello Patricia N We can feel your happiness and thank you ever so much for your kind words regarding our accommodation, location and customer service - we were delighted to read your review and sincerely appreciate your enthusiasm. It was fantastic that you were able to extend your stay as Esperance is such a magical, wonderful place and we totally agree with you! Thank you for choosing to stay with us whilst in town and we do hope you had more great experiences in WA after your departure from us. Best regards and happy travels ahead from the team at the BEST WESTERN Hospitality Inn Esperance.

"good choice in Esperance"

4
20/10/2015

This is a typical motel and a good choice in Esperance. It is located just scross the renovated quay and in the city centre. Restaurant attached to the motel is of good quality. The overall stay was pleasant.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Thibaut M Thank you for choosing to stay with us whilst in town - and thank you for sharing your positive experience - we are delighted that you enjoyed our excellent, central town location just across from the Bay, and our locally renowned "Season's Restaurant"! We do hope to welcome you back next time you are in town. Kindest regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Perfect location "

4
17/10/2015

This hotel is in a perfect location directly across the way from the esplanade. We had food in the pier hotel bistro which is right beside it and our meals were great. Room was very clean and our bed was very comfortable. I was impressed with the cleanliness of the room.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hello catriona s We are delighted that you chose to stay with us whilst in the beautiful town of Esperance (all the way from Ireland or so it seems!) - and thank you so much for sharing your positive experience - we sincerely appreciate you taking the time to review our property and thank you for highlighting our excellent location - we wish you safe and happy travels ahead! Kindest regards from the management and staff at the BEST WESTERN Hospitality Inn Esperance

"Good Stay"

5
24/09/2015

Great amenities Very comfortable beds Great food, always fresh and very tasty The staff are amazing, nothing is ever too much, they make you feel at home and are always smiling I would recommend anyone to stay at the Best Western Hospitality Inn located in Esperance WA

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hi Graham L The team are delighted with your five star review and very kind words...we sincerely appreciate you sharing your positive experience - we are proud of our team and thank you for recognising them - thanks for choosing to stay with us too! Best regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Very well located in centre of town"

4
15/09/2015

Very well located motel in centre of town with the ocean across the road. We found it very quite. Rooms were well appointed. Large modern pub was located just up the street with dining rooms, bistro and entertainment. Esperance is a neat and tidy modern looking town located on the water with many picturesque sites to see. Good place to visit and stay.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Kcandthecook We sincerely appreciate you choosing to stay with us whilst in beautiful Esperance - we agree it is a beautiful, picturesque town and our location is just ideal to make the most of the local sights and sounds. Thank you also for sharing your experience and we wish you safe and happy travels ahead. We do hope to welcome you back in the future. Kindest regards from the management and staff at the BEST WESTERN Hospitality Inn Esperance.

"Great accomodation"

4
12/09/2015

We did the drive from Adelaide to Esperance and we were really keen on a nice comfy accommodation and they totally delivered. We had the first diner there, the service was really good. Staff are really friendly and ready to help. The room is big. Bed is comfy. I would recommend it and would go back there

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Dear Nat6160 We are delighted that you enjoyed your stay with us - all the way from Adelaide! We love that we delivered on your expectations and that you also chose to dine with us. It is always a pleasure to know that we added positive memories to our guest's travels. Thanks so much for your kind words and recommendations - we do hope to welcome you back in the future. Kindest regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Fresh Clean and all you need"

4
10/09/2015

Viisted Esperance on business in September and stayed a night here. Room was clean although bathroom a bit dated it too was very clean. Beautifully comfortable bed and was all I needed. Located across the road from the beach and also next to centre of town. Enjoyed a lovely dinner in my room which was well presented and cooked to perfection. Not seen in any other country hotel was the availability of fresh and real coffee from the reception/bar throughout most of the day and evening. A big takeaway cup at a reasonable price of $4. The experience was great value and I will stay there ever future visit.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hello Luvmytravlin Thanks ever so much for choosing to stay with us whilst on business in Esperance. It is fantastic to hear that you found our rooms and restaurant to your liking and we very much appreciate you sharing your insights and experience with future like-minded travellers. Looks like we get to welcome you back to thank you personally - see you soon! Kindest regards from the team at the BEST WESTERN Hospitality Inn Esperance

"Lovely view from the Executive Suite"

3
07/09/2015

Room was comfortable had a new air conditioner but decor and bathroom could do with a makeover a little dated. Location was excellent could see the harbour from the window and Main Street in the town within walking distance. Overall would recommend eventhough a little drab and dated room was clean and comfortable.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Esperance, responded to this review
Hi Danny L Thank you so very much for choosing to stay with us whilst in beautiful Esperance. We are delighted you enjoyed our stunning location and appreciated your room with a view! We are in the process of updating our rooms, and we appreciate and understand your feedback. We will always continue to provide the highest levels of customer care and cleanliness. Wishing you safe an happy travels ahead from the team at the BEST WESTERN Esperance.