Best Western Premier Garden Hotel Entebbe,  Entebbe

4.5/5  - based on 82 guest reviews.
Berkely Road, 00000, Entebbe, Uganda - See map
+256 417 219 800 +256 417 219 801

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> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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TripAdvisor Traveler Rating
based on 83 traveler reviews
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The Best Western Premier Garden Hotel Entebbe is conveniently located just a few minutes away from the Entebbe Airport on the Kampala-Entebbe Highway. The hotel is adjacent to the Victoria Shopping Mall, giving guests direct access to the mall and all its facilities. The UN Base, Entebbe Golf Club, the Botanical Gardens and the lake are right next to the hotel. The hotel offers 51 full service rooms, equipped with all amenities for the demanding business traveler. All rooms have free Wi-Fi and free American Buffet Breakfast. The Garden Restaurant offers an International Menu for breakfast, lunch and dinner. The Terrace Bar is the place to unwind after a day of hard work. The hotel offers conference facilities with state of the art equipment for up to 800 persons. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 83 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
58
Verygood
 
19
Medium
 
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Poor
 
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Horrible
 
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Business Business 44
Couples Couples 9
Family Family 6
Friends getaway Friends getaway 12
Solo travel Solo travel 9
Cleanliness
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Service
Sleep Quality
Value
Best Western Premier Garden Hotel Entebbe,Entebbe
  • 3
    « WESTERN PREMIER Garden »

    The hotel is average ,location is appropriate in relation to infrastructure i.e roads ;airport and and malls Though the staff are kind of slow may low morale not cheerful. Breakfast not good may average but rooms and the building excellent

    5
    « Excellent hotel. »

    Thoroughly enjoyed my stay in this beautiful hotel. Extremely helpful staff and the room was superb. I would highly recommend a stay here. Everything was exceptionally clean and the air conditioning was very welcome after 2 days on safari!

    5
    « Great Experience »

    This Hotel never run out of ways to make your stay a memorable experience. I stay here frequently and I am recognized and called by name. It's always welcome back and see you soon. All staff are welcoming and enthusiastic. It is my no.1 choice??

    5
    « Awesome stay! »

    We chose Best Western as a pit stop and place to sleep before our short Safari in Murchison Falls. I have to say, we wanted to extend our stay, but since everything was planned we couldn't. Prior to our visit I had an email correspondence with Pamella (through Expedia.com) which was informative, and we also arranged airport pickup. As agreed, staff from the hotel was waiting for us - and the pickup was complimentary. A security guard and a metal detector met us at the entrance. A good thing for sure, but I question the thoroughness. We all went through the detector and the guard went over our backpack rather fast. Our luggage was carried inside by the staff. They didn't check them. So, if I wanted I could have brought some scary stuff inside. Anyway, it's better than nothing. The receptionist was very kind, especially Pamella. Very helpful! We got a juicy welcome drink while we waited for our room to be ready - which didn't take long. The staff both took us the the rooms and carried the luggage (I must honestly say that I don't like them taking the luggage, because I'm fully capable of doing it myself. But they want to help, so I won't protest). We didn't tip the staff that showed us the room, because we weren't sure what and if. But we gave the hotel 50000 shilling when we left, which is around $13,5. Our room was located on the west side, with view of the road. If you are staying for a longer time and want view, you can always ask for a room on the opposite side, with view of Victoria lake and the garden. Room was spacious, clean and welcoming and so was the bathroom. Room have AC which worked very well. All of us slept very good. As most hotel, it's well equipped and you probably won't miss anything. The location of the hotel is close to a small shopping mall, with KFC, cinema, atm, pharmacy and with among others. A grocery store is also soon to be open. We had to leave at 6am, and we were told that the hotel could give us breakfast to go if we had to leave before the main breakfast started (which is 6.30 am, if I'm not mistaken). But instead of giving us a packed breakfast they actually opened the servings at 5.30. We thought they only had a small selection, but as we could tell the was the big deal. Continental breakfast (order different kinds of eggs) bread, yoghurt, croissant, juice and more. Wifi was ok. We did easy surfing and some texting. Worked fine. Didn't test the speed, but I don't think you can stream, so be sure to download anything you want or need to watch. All in all, very good and awesome stay!

    4
    « Great Location! »

    The hotel is located at Victoria Mall hence very convenient for those looking for affordable eateries such as KFC,Cafe Javas or planning to end their evening by watching a movie at the local cinema. Despite being located in mall, the rooms are surprisingly tranquil and comfortable. The gym and meeting rooms are located within the mall(outside the hotel) meaning one has to exit the hotel to access them. It's worth noting that the hotel is quite close to Entebbe airport approximately 15-20 minute drive. As I was there during a business trip, it was quite frustrating not being able to access Microsoft services such as MS Office 365 from my laptop and also their business center.

    3
    « Perfectly designed rooms, good location, forgetful staff at reception desk »

    The rooms are very well designed, spacious, wardrobe, fridge, TV, safe deposit box, iron, space to store suitcase and ample space on the desk; all amenities provided. The bathroom is equally spacious, especially the shower, compliments to the architect and the owner of the hotel. The restaurant is open 24hrs enabling early breakfast with an extensive choice. The service staff at breakfast is very friendly and attentive. A big advantage of the location is the adjacent mall with a foreign exchange office, Java Café, shops, cinema, and fast food. All in all the perfect place to stay after a long flight or up-country trip. The only shortcomings refer to the staff at the reception desk or possibly the hotel policy. I booked the hotel via expedia for my 1st stay and hotel.com for my 2nd stay and within 1 week twice experienced that the airport pick up did not take place. When I arrived from abroad I had the written confirmation that the hotel would pick me up at the airport, however, despite waiting and searching for the Best Western staff, there was nobody at the airport. After searching for a person holding a Best Western sign for 10 minutes and inquiring with persons holding the signs of other hotels without success, I took a taxi and when I arrived at the hotel I was told that the driver were still waiting for me at the airport. To make sure that the airport pickup will be organized for my next arrival 6 days later I requested the reception staff to take notes of my arrival time and flight number. It was in vain, again there was no Best Western staff at the airport to pick me up, again I reached the hotel by taxi, and at the reception were the same ladies with whom I had agreed on the airport pickup. They did not even try to find an excuse nor did they apologize. And I noticed that some guests get a welcome drink at the reception and others don't, probably depends on the type of booking. The internet is not that fast as announced. However, my downgrading of this hotel is caused by the irresponsibility of the reception staff or possibly the managements order not to provide the airport pickup for guests with online booking through such sites as booking.com, expedia, and hotel.com.

    5
    « Wonderful Stay! »

    I was with a group of 12 and we stayed here 10 nights. The hotel was always clean and the staff were all very friendly! They all went above and beyond to serve our group. The chef's food was ALWAYS delicious and was presented so beautifully. He consistently checked to make sure that everything tasted well and it definitely did! Definitely recommend eating all meals at the hotel at least some. The breakfast was also delicious and had such a variety of food as well as wonderful traditional food. Will definitely be staying here again when I visit Uganda!

    5
    « Just what I needed after several days traveling throughout Uganda »

    I booked this hotel for one night after I had finished a tour of Uganda's beautiful national parks. This was the perfect cap to my trip. The rooms are super clean and well appointed. The wi-fi is fast. The bathroom is modern, and the water is hot. It's not far from the airport, which is a plus given Entebbe and Kampala's notoriously bad traffic. Transport to and from the airport is complimentary, which is also a plus. The hotel has a restaurant, which I would give a 2.5 out 5. But it's nice that breakfast is included in the room rate. Also, the hotel is connected to a mall, which has a fast food restaurant, a coffee shop, and a sit-down restaurant. The hotel is also a quick 10-minute walk to the botanical gardens, which offer beautiful gardens on the shores of Lake Victoria. Nice plus that the hotel is across the street from a craft market in case you're looking for souvenirs. Also important to note that this Best Western is not like some Best Westerns in the states. It would qualify as at least a four-star hotel.

    5
    « Great place for day room before flight »

    Clean, new, modern, international class hotel. Very helpful staff. Free access to a members only gym in adjacent mall. Beautiful rooms -- feels like I am already in Amsterdam! Nice big safe for laptop. I did see (after I agreed to a rate for a day room) that there was a deal on trip advisor for a full overnight rate just $4 more. Should have seen that but running too fast.

    4
    « Attending seminar »

    The reception and check in was good. The ambience and location for the hotel are satisfactory. The staff at reception, concierge and restaurant are friendly and helpful. Movement from the guest area on the second floor to the conference area is arduous. The hotel is located next to a shopping mall.

  • 5
    « Beautiful hotel »

    Stayed here for 5 nights after our 11 night tour of Uganda. Throughly enjoyed our stay, the rooms are lovely and clean, the bed was lovely and comfy with crisp white linen, well equipped bathroom with toiletries replenished every day - perfect. We ate in the restaurant every night and just about tried everything on the menu- all delicious! And the service was superb, all the waitressing staff are very attentive and nothing is too much trouble for any of them - special mention to Merab- lovely girl and brilliant at her job - but really they all do a fantastic job. The pool is currently under construction, but if you wish, they will take you to a hotel with a pool which is no more than 5 minutes away and collect you - this is free of charge including transport which is an excellent service - we just had one mis-hap with this but when brought to their attention the staff were very apologetic. Would highly recommend and would love to stay again given the chance!

    4
    « Cosy hotel in a cosy Town! »

    I stayed at the Best Western Premier on a weekend. The hotel is well located at the entrance of the city, but more importantly, built into one of two major shopping malls. Staff are friendly and efficient. No comment on the dining experience because we didn't eat there but it was nice to see that the hotel also had a nice bar!

    5
    « Absolute gem »

    I've stayed here three or four times over the past 18 months and been happy every time. The hotel is clean, airy, and pleasant. The service, including airport pickup, has been good every time. The last two times, I was greeted with fresh passionfruit juice while checking in--welcome refreshment after a series of very long flights. Sometimes they offer espresso during checkout. This is my favorite hotel in Uganda, which is pretty amazing for an airport hotel. The good: All three rooms I stayed in during 2017 were clean and modern with a balcony, large bathroom, and satellite tv. The service has always been great, including helping me find replacement items when the airline once lost my bags for two days. It's very close to the airport, so convenient as a place to crash when you first arrive on a late flight (as I usually do) or for a bit of relaxation in Entebbe before your flight out. It's also attached to a small mall with food options and within walking distance of some of the beachside spots in Entebbe, like Goretti's. The bad: Not much. Make sure your sliding door is locked after you check in; the cleaning staff often leave them open. After repeated stays, I've never had a bad experience. Bottom line: I'll keep coming back.

    3
    « Nice Rooms,Friendly Staff, Restaurant ? »

    The rooms are great with nice linens and amenities. The front desk staff and doorman were very friendly and helpful along with the manager. The refrigerator in the room wasn't working, however they sent up ice and responded immediately. The challenge was the restaurant. The rating would be higher if the service in the restaurant was better and the food preparation was what we had ordered. The curry was so salty I couldn't eat it and my husband's fish was fried instead of sauteed and was cold. We left and went to Javas Cafe nearby and had a great meal with fast service. Before leaving we discussed these things with the manager and he assured us he would take care of the maintenance issues and restaurant challenges. We will try the hotel again in the future.

    5
    « Great for an airport hotel »

    Unusually good for an airport hotel. Excellent and attentive service, very clean and well equipped. Ten minutes from the airport with on-demand shuttle service. In summary, very convenient for Kampala given how far it's airport in Entebbe is.

    5
    « We loved our two stays there »

    During our a safari trip to Uganda we stayed two times in the Best Western Garden Hotel. The first time we choose the hotel, because our flight from Kigali was arriving in the evening and we did not want to travel all the way and face the traffic jam to Kampala in the night (An express highway Entebbe - Kampala is being built, which cause delays. On the other hand large parts of the new road are already finished and being used clandestinely). We booked the free airport shuttle in advance and the pick-up was right on time - great when you arrive the first time in a new country. We enjoyed our stay so much, that we booked the hotel one more time for one night before leaving Uganda by air. The rooms were superclean and the beds super-comfy. The balcony was excellent for having a relaxing glass of wine and for smoking. The air con was working perfectly, which we really loved especially, because of many nights before without A/C in other places. The staff was friendly and helpful - especially the vice manager Mr. Haj. Also the small shopping mall right besides the hotel was handy for having a tasty dinner in the "Cafe Javas". The only minus point was the breakfast buffet of the hotel, which we found poor (eggs tasteless, fruits appeared to be old, coffee without taste). Otherwise we can fully recommend this hotel.

    5
    « Excellent place for business as well as R&R »

    An exceptional property. Perfectly clean, staff took care of our every need. Had ten rooms rented for 3 days and meeting rooms, food, activities were world class in such a small resort. Have to admit I was nervous because I never stay in Best Western Hotels in the US because of quality issues.

    4
    « Pleasantly Surprised, Really!!! »

    This hotel is a very good representative of the brand (or franchise as the case may be). Clean, spacious, friendly staff, good food etc. For me, it is one of the very FEW times that I have not had anything to say regarding hotel services. Slept well too so much so that I overslept one of the days and I NEVER oversleep. Maybe more movie channels that are not only action movies may help some of us, but it is a great place to stay. Internet was stable and quite good. Situated in a mall that gives you other things to do if bored. Great gym, movie theatre in the mall and its 3D etc. Security is good as well. Really, really loved it. A small glitch happened but until I get to the bottom of it, I cannot comment yet. However, services... top notch.

    5
    « Highly recommend! »

    We stayed at the hotel for 3 nights and were very pleased and happy. The room was big, clean and had everything we needed. The staff is nice and helpful, the WiFi is very good, breakfast include a wide selection of good food and the location is very central. There is a mall right next to the hotel with restaurants, pharmacy, laundry and more and the botanical gardens are 5 min walk away from the hotel. There is also a free shuttle from the airport.

    4
    « Great Rooms! »

    Great rooms, well maintained. Service was a bit lacking though. I asked the front desk for a massage at 7pm, I was told they'd get back to me about availability. They didn't get back to me, rather I called at 9pm only to be told that the masseuse had left. Otherwise it was a good one night stay on my way out of Uganda.

  • 5
    « very satisfied customer »

    Excellent modern hotel with good amenities. convenient to airport,. Friendly staff, excellent breakfast, good internet wifi. next to mall with other eating options, secure environment. Will recommend to all.

    5
    « Excellent value hotel in Entebbe »

    Excellent hotel with airport pickup/drop-off at any time. International standard hotel at least 4*.Highly recommended if you trip takes you through Entebbe. Particularly handy for late night arrivals/departures from Entebbe. Special rate for golfers!

    5
    « Hotel and staff are AMAZING! »

    When you hear the term Best Western, you don't always associate it with a standard of quality you list with other larger chains. After the service I received at this hotel, I would challenge any hotel in Entebbe/Kampala to rate themselves even close. Long story short...my expensive DSLR got irreparably damaged on the day I arrived (a Sunday) and I was due to leave for the Bwindi Forest the following day at 7 am. Finding a camera shop open in Uganda on a Sunday is just this side of impossible. Not for this hotel. The staff of this hotel not only found me a car and driver, but researched shops that might have a point and shoot camera that I could buy to at least take pictures during my safari, and that was open late (this was 2 pm). They even kept in touch with the driver to ensure I was getting what I needed, and met me upon my return to make sure I had gotten what I needed and was treated fairly! If I could rate the staff as AMAZING for this post I would. I return in two days, and will be commending them to their head office for their work. Thanks, and WELL DONE!

    5
    « Excellent for meetings, workshops and conferences »

    Recently, I had a workshop here and the service was amazing. The hall is big with a big screen projector and the chairs and tables are movable ( you can conform to any meeting style at anytime) --the internet is perfect ( that's like an oasis in the desert of SLOW INTERNET IN UGANDA). Support staff are always there and they are nice .....I finally got a favourite Hotel in Uganda.

    4
    « Very convenient and comfortable, good breakfast »

    We arrived in Entebbe late in the evening and only needed a hotel for 1 night of sleep as we were departing early the next morning. The Best Western in just 15 minute drive from the Airport and very conveniently located adjacent to Victoria Mall. Airport shuttle was included in the price of the room. The staff were very friendly. The room was nice, clean, and the bathroom was big with a nice shower. Breakfast started early so this was very convenient for us, there was a variety of food, it all tasted good.

    5
    « Excellent hotel! Recently held a four-day international conference here »

    and booked every room in the hotel. It is a modern and stylishly decorated new hotel with wonderful, efficient and friendly staff that take good care of you. I was convening a 4-day international conference here last month and the whole thing went really smoothly, in large part because the staff here are really first class: friendly, capable, efficient and eager to please. Joao, the manager, is also flexible, accommodating and amenable. I received many positive comments about the cuisine at the hotel and was impressed by the quality, standard, variety and creativity of the chef team and the food served. The conference facilities are very good and Bernard, the IT guy, was always on hand to make sure things went smoothly. Let me reiterate that it is the excellent hotel staff that sets this hotel apart from others where we have held our international conferences: Alice, Kumar, Pennie, Bernard, Pamela, Fortunate, Ibrahim, Sharon, Dora, Victoria, Steven ? and I could go on ? have all been fantastic. Please pass my thanks to them for all hard work, which made my life easier and our conference such a success!

    5
    « Exemplary services »

    Exemplary customer care from front office to our conference room. IT Guy, Benard, was extremely helpful and ensured that conference went well. Alice(sales and marketing) had a busy schedule but amidst all that, she had the time to ensure that there were no hitches and of course f&b Vanessa, Polly and entire team were on their toes to ensure we were well attended too. Perfect venue for your conference. No regrets.

    4
    « Smart, uptown hotel »

    Best Western GHE is a relatively new entrant in Entebbe City of Uganda. The hotel is located within Victoria Mall so a number of amenities such as shopping, gym, medical clinic, pharmacy and restaurants are nearby. The food was fairly good, as was the service. However, the spread/variety of the buffet appears fairly limited, particularly the dessert section. Many times there were none/not enough pastries. The fruit tastes as if it has been prepared with a knife used to prepare other cooked food/meat. The rooms are extremely well appointed. However, the housekeeping staff is consistently sloppy. They kept neglecting to replace consummables such as lotions, sugar, cream for the complimentary tea service in the room.

    5
    « Layover Before the Mission Begins »

    A small group from Rock Church San Diego was in Uganda for a men's conference in Masaka. We stayed here after our 26 hour flights from the US. This place is super legit. Maybe one of the nicest hotels I've stayed at while on a mission trip. The hotel is brand new and they didn't take any short cuts while building this gem. Bathrooms have everything from blow dryers to razors. The bed was super comfy. I'm trying to find one thing I didn't like about this place, and I got nothing. The breakfast was on point. Omelet bar and a bunch local favorites. Seriously, if you are reading this trying to make a desicion on whether to stay here or not, take my word. This place is where it's at. I think that's why it was $100/night. In USA. A hotel like this would easily be $300

    5
    « An Amazing Stay Experience »

    I walk into my room completely exhausted after an eventful day and over 4hrs drive, to my surprise my room was adorned with very beautiful flowers, wine and cake...nicely written message for my big day....wow wow wow... this was an experience straight out of this world. I will never forget how special you made me feel, it is people like you who take time to do special things for others that make this world all the more beautiful. Thank you very much.... always my home away from home.

  • 5
    « Awesome service »

    I had a wonderful time at the Premier Garden Hotel. Very modern hotel and the best food in Uganda. A big shout-out and a round of applause going to the Chefs Kumar and Ramesh for their wonderful service, excellent cuisine and taking care of the individual wishes of their customers. Cannot wait to come back!

    5
    « Amazing experience... »

    Best Western has an awesome corporate/business experience. I was there between 5-7th October, and needless to say that the facilities are of high standards in the region and the staff are excellent. Thank you Fortunate for the help, professionalism and excellent customer service. All the best.

    5
    « Wonderful!! »

    We had a wonderful beginning to our African adventure when we stayed at the Premiere Garden Hotel.. The hotel is very modern, clean and comfortable. From the moment we were picked up at the airport we felt taken care of. The entire staff was so welcoming, courteous and polite and went out of their way to make us feel welcomed and taken care of. They were incredible!! The complementary breakfast was excellent as well as dinner in the restaurant. The only downside was the pool is still under construction but we were taken to another hotel and were able to use that pool and the driver returned exactly when we had asked them to. I would highly recommend this hotel to anyone thinking of spending time in Entebbe.

    4
    « Nice Business Hotel »

    Best Western has lived to its name in Uganda. From the smiling and welvoming Fortunate at the reception to the chic rooms, this hotel provides value for money. The restaurant was good and the chef willing to accommodate different dietary needs even at a short notice.

 

Getting to the hotel ...

All directions
·From: Entebbe International Airport. Enter the Kampala-Entebbe Road. After 7. 2 kilometers, the Best Western Premier Garden Hotel Entebbe is located on the right side of the road. The hotel is located adjacent to the Victoria Mall. Driving time from the airport is approximately seven minutes. ·From: Kampala. Take the Kampala-Entebbe Road towards Kampala. After 34 kilometers, the Best Western Premier Garden Hotel Entebbe is located on the left side of the road. The hotel is located adjacent to the Victoria Mall. Driving time from Kampala is approximately one hour.