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Best Western Premier Garden Hotel Entebbe, Entebbe

Berkely Road, 00000, Entebbe, Uganda - See on a map
Best Western Premier Garden Hotel Entebbe - Lobby The Best Western Premier Garden Hotel Entebbe is ideally located in the center of Entebbe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Garden Hotel Entebbe is conveniently located just a few minutes away from the Entebbe Airport on the Kampala-Entebbe Highway. The hotel is adjacent to the Victoria Shopping Mall, giving guests direct access to the mall and all its facilities. The UN Base, Entebbe Golf Club, the Botanical Gardens and the lake are right next to the hotel. The hotel offers 51 full service rooms, equipped with all amenities for the demanding business traveler. All rooms have free Wi-Fi and free American Buffet Breakfast. The Garden Restaurant offers an International Menu for breakfast, lunch and dinner. The Terrace Bar is the place to unwind after a day of hard work. The hotel offers conference facilities with state of the art equipment for up to 800 persons. Enjoy your stay.

Best Western Premier

Garden Hotel Entebbe

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 213 guest reviews
NOTE ISSUED
Excellent
144
Very Good
55
Average
11
Poor
1
Terrible
2
REFER TO NOTICE
Business Business
125
Couples Couples
18
Family Family
12
Friends getaway Friends getaway
20
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Quarantine hotel upon entry in Uganda"

5
User 15/09/2020

Best Western Premier Hotel in Entebbe, Uganda offers the best services and support during my mandatory quarantine days in Uganda. The staff are helpful and have assisted me even in collecting my delayed luggage, following up our checks and swab testing with Ministry of Health, and even ease in checking in and out. The support staff ensured also that I was taken cared of with the meals being delivered on time and provided clean linens and towels and collected trash regularly to maintain clean rooms. The amenities are very good. Access to wifi is very good and strong and allowed me to do my work while on quarantine like hosting meetings and even facilitating trainings without interruptions. A big thank you again to BW hotel and I highly recommend this hotel to those who are planning to visit Uganda very soon.

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, At the outset thank you for sparing your valuable time and sharing your feedback on the Trip Advisor regarding your recent stay at Best Western Premier Hotel Entebbe. At Best Western Premier Entebbe it has been our endeavor to ensure that every guest experiences the warmth and courtesy which is the hall mark of the Best Western Hospitality. It is therefore very heartening to know that these values have been well imbibed and are being experienced by our guests. Your very kind words of appreciation for our staff will go a long way in motivating and encouraging them to do even better in the future. We are truly grateful for the wonderful things you have said about the hotel services and our staff. Thank you for giving us the opportunity to be of service to you and also for your time in evaluating our product and services. Please continue to take good care of yourself and your family, and we can't wait to welcome you back for many more wonderful experiences. STAY SAFE. With warmest Regards, Anil Gautam Assistant Operations Manager

"BWP Entebbe"

4
Milton230, Kampala, Uganda 30/07/2020

Very clean and staff are extremely courteous. Room service is very prompt.Excellent communication facilities available e.g WIFI. Breakfast variety is excellent. Room supplies e.g soap, shampoo, shaving kits,etc supplied as required. The bathroom facilities are excellent. Balcony provides opportunity to enjoy the "outside" even in your room.

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, It was indeed a pleasure to have you stay at Best Western Premier Hotel Entebbe and we appreciate your time to share feedback of your experience on Tripadvisor. Your warm endorsement of our Hotel is immensely appreciated. Thank you for giving us the opportunity to be of service to you and also for your time in evaluating our product and services. We are truly great full for the wonderful things you have said about the hotel services and our staff. I have shared your feedback with everyone at the hotel, your appreciation means allot to our people and will inspire and encourage them in there continuous pursuit of excellence. We value your future patronage and look forward to welcoming you back in not too distant future. Warm Regards, Anil Gautam Assistant Operations Manager

"Average"

3
User 16/07/2020

Yes/True The hotel sells 3 items: Bed| Food| Internet. The bed is great. The food is ok. Internet very poor with low band width and no communication when off. But generally accepted for accommodation. Yes

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you very much for your online review of the Best Western Premier Garden Hotel Entebbe as this enables us to improve and maintain a constant service level the discerning traveler deserves and requires. The issue raised has definitely been addressed and we are all looking forward to welcoming you again at the Best Western Premier Garden Hotel Entebbe in order to give you a much more fulfilling experience with us. Thank you again. Warm regards, Management.

"WORKSHOP AT THE HOTEL"

4
filbertbaguma72, Kampala, Uganda 01/07/2020

Accomodation and meals, location and environment, internet. These were rated high according to my experience at the hotel. Meals are also okay.Tourists who may be coming to Uganda will find this Hotel as the best destination.

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, We are truly humbled to receive such a heartwarming review of Best Western Premier Entebbe. It is a pleasure to read that you took note and appreciated the facilities and services. My team and I constantly strive to curate and deliver the finest luxury stay experiences to our valued patrons and are thus delighted to know that our untiring efforts have been commended by you. Your generous recommendations of our facilities that you enjoyed make us look forward to more opportunities of welcoming you back. With kindest regards, Management.

"Stay"

5
User 29/06/2020

I enjoyed the stay in the place being the first time and hope to return for further enjoyments in the ares. So then the opportunity strikes I will definitely be there and hope to enjoy in the same manner or better off.

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for sharing your delightful feedback about the Best Western Premier Hotel Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services like food and fine accommodation. We look forward to the pleasure of welcoming you back soon. With kindest regards, Management.

"Bougee"

4
User 05/06/2020

This Hotel is classy and very comfortable. The customer care was on point and then the detail in the rooms.I like the fact that a lot more is availed the things to privately use I have never seen in any other hotel. The place is so beautiful, the art work near ARK bar is so beautiful and breathe taking for me i enjoyed my stay and i would love to come back with my partner for a weekend. Only that i did not take a rate card i would appreciate if am given the rate card for the rooms available. Thank you ooh! not forgetting the food it was nice I kept eating The Marsala Chips for dinner then the buffet both at Lunch and Breakfast the sweets on the tables in the conference hall. Thank you guys.

Best Western Premier Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your kind feedback and I appreciate you taking the time to review and make us smile for the day with your kind words. Your positive statement is a great source of motivation for us as we try to achieve even higher standards of service here in Uganda. I am very fortunate to have people in my team who genuinely care for our guests and who place our loyal valuable guests above all else. After having read the feedback, I can say with humility, that I am so proud of my team for putting their heart in their work. We look forward to the pleasure of welcoming you back soon. With kindest regards, Management.

"Excellent Hotel"

5
User 02/03/2020

I highly recommend this hotel for business traveller. All you need for a restful night, calm and secured. The restaurant propose a variety of meals. This also closed to the mall Victoria for your shopping

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you so much for such a wonderful endorsement of Best Western Premier Entebbe and for taking time out to review it on Trip Advisor. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back. With kindest regards, Management.

"Very good hotel"

5
ccrd1968, Geneva, Switzerland 01/03/2020

The staff was very friendly. I had requested pick up at the airport and it worked well. Room was clean. I had to leave early the next day and was offered to have a packed breakfast and/or coffee. I didn't take the offer but really appreciated it.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for staying at Best Western Premier Entebbe during your trip. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was good. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. We look forward to welcoming you back to us, where possibilities are endless and we assure you of our best services and undivided attention at all times. Warm Regards, Management

"Would Not Stay Anywhere Else in Entebbe"

5
Winston_A_H, Los Angeles, California 24/02/2020

I spent a total of 7 nights at Best Western Premier Garden Hotel in February 2020. Location of hotel is excellent. Close to airport and local attractions. Also, modern mall is within walking distance of hotel. Hotel is exceptionally clean and well maintained. Has as all the modern amenities. Comfortable bed and very nice bedding. Food is amazingly good (both local and traditional cuisine). Enough cannot be said about management (Aleena), receptionist (Helen), waiting staff and cleaning staff. All work together to provide their guest with an amazing stay. Looking forward to my next stay. Would not stay anywhere else.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Winston, Thank you so much for such a wonderful endorsement of Best Western Premier Entebbe and for taking the time to review your recent stay. It brings immense pleasure to read such accolades for my team members who work dedicatedly in ensuring that the guests experience only the finest when staying with us. Your kind words of praise are much appreciated. Our Team eagerly awaits many more opportunities of welcoming you soon again. With kindest regards, Management.

"Always Enjoy A Night at Best Western"

5
musumba_makumbi, masaka 16/02/2020

Great room, professional staff, great breakfast and my favorite thing of all - a great shower!! Truly an recommended oasis. You forget you are in a third world country. Everything done first class. Well Done!!

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
It is our pleasure to receive your positive comments. We are very happy to have had you as a valued guest. Looking forward to seeing you soon. Sincere Regards, Rania Swelam Hotel Operation Manager

"Just like Home"

5
David P, Nairobi, Kenya 07/02/2020

I have stayed at many local Entebbe hotels for business. They are quaint, but many things, elctrical outlets, chairs, showers, do not work. At the Best Western eveything works to the stadards we expect in the USA. Hot showers, fresh towles, and the best internet speed anywhere I have stayed in Uganda.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear David, Thank you for taking the time to write a review about us on Trip Advisor. It is an absolute pleasure to know that your experience at the Hotel was flawless and that all aspects of your stay from the hot showers and the internet were liked by you. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Management.

"Experience at Premier Entebbe"

4
User 02/02/2020

Premier is accessible as it sits next to a highway to the airport. It neighbours a number of facilities including shopping area. the services therein are good: clean room, clean showers and toilet facilities. For my room the key improvement was the need for a bigger bed. Otherwise I enjoyed my stay!

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you very much for your patronage of Best Western Premier Garden Hotel Entebbe. We are delighted to know that you enjoyed your stay at our hotel. We are truly grateful for the wonderful things you have said about the hotel. Your kind words of praise are much appreciated. Our Team eagerly awaits many more opportunities of welcoming you soon again. With kindest regards, Management.

"Clean, very kind and helpful staff, access to gym, excellent bed, large rooms"

5
Trinkabell, Stockholm, Sweden 01/02/2020

I use to stay in this hotel regularly and I am very satisfied. Particularly nice is that staff knows me by name and is always very helpful. The rooms are very spacious and clean with fridge and a big bathroom. Shower provides hot water all the time, WLAN is fast as well. The little business centre is a very good service as well as a scanner / copy machine / printer are provided. Restaurant and room service, breakfast and food in general: Very nice. Only the white wine can be improved;-). It is very nice as well that the hotel is located within a shopping mall. A back door can be used to access a gym for free, but also Shoprite, other shops and the nice Java Coffee. 10 min drive to the airport - perfect for transit stays. Close to the Botanical garden and the lake which invites for running.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, First, I would like to thank you for such an extensive review and do appreciate that you spared your valuable time to review us. Thank you for choosing Best Western Premier Entebbe and encouraging the staff members through your positive feedback for the services provided, these words do keep their spirits high. Again, I would like to thank you for highlighting our prompt services. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Management.

"A relaxing retreat in Entebbe"

5
User 29/01/2020

The hotel has the best amenities I have seen in Entebbe. It is also very accessible to a mall for any of your needs like options for dining, food, even movie nights. The internet access is superb and I always go to this hotel if I need to attend business meetings remotely.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your kind feedback. We appreciate you taking the time to review and making us smile for the day with your kind words. Your positive statement is a great source of motivation for us as we try to achieve even higher standards of service here in Uganda. We look forward to being at your service many times again in the near future. With kindest regards, Management.

"Business"

5
estamusoke, Kampala, Uganda 26/01/2020

This Hotel is located strategically as it is near the AirPort with excellent services in all areas i.e. Restaurant, rooms and logistics. I highly recommend it to any traveller who wishes to visit Uganda.

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you very much for your kind review, we are always welcoming feedback from our esteemed clients as they help us to maintain and improve the services offered. We are looking forward to welcoming you back at the Best Western Premier Garden Hotel Entebbe in the near future and remain until then with our best and most sincere regards. Sincerely yours, Management.

"Excellent"

5
User 22/01/2020

Great place to stay, the teams are well coming and some one feels at home. The hotel needs to put up a swimming pool and mayb improve on dstv signals on 1st floor. But otherwise its a lovely place to stay

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Premier Entebbe, I would like to take this opportunity to thank you for taking the time to write on Trip Advisor about your stay with us. Your kind words of appreciation will go a long way in motivating and encouraging the staff to do even better in the future. We are actually in the process of getting a pool which should be available pretty soon. Thank you for choosing to stay with us and we look forward to welcoming you back to Best Western Premier Entebbe. With warmest regards, Management

"Business trip"

3
UTA06, Senlis, France 19/01/2020

The first allocated room had non-functional air conditioning, probably due to a French window that could not be closed. The second bedroom, the safe could never be opened, therefore unusable, the air conditioning works but the evaporation of water from the exchanger flows into the bedroom... Hotel very clean Internet not very fast but working well

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you very much for your online review of the Best Western Premier Garden Hotel Entebbe as this enables us to improve and maintain a constant service level the discerning traveler deserves and requires. The issues raised have definitely been addressed and we are all looking forward to welcoming you again at the Best Western Premier Garden Hotel Entebbe in order to give you a much more fulfilling experience with us. Thank you again. Warm regards, Management.

"Wonderful experience"

5
maxijared, Metro Minneapolis-Saint Paul, Minnesota 19/01/2020

Stayed a few nights before heading back with hubby and twin toddlers. We had a wonderful experience at the hotel. Overall excellent service. All were nice and eager to help. Hotel felt safe, I liked seeing the police on duty at night. Felt real safe. The food was ok, suite was real spacious and clean. This hotel has no mosquitoes! Great work guys!

BWP_Entebbe, Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for choosing to stay at Best Western Premier Entebbe and we appreciate your time to post feedback of your experience here. It was an absolute pleasure to welcome you and your family as our guests and I am glad that you enjoyed the warm and gracious hospitality at the hotel and the product and services exceeded your expectations. Your generous appreciation about our services has been shared with the team and they are delighted to note that their efforts have been appreciated and recognized by you. The team and I hope that you have many more opportunities to visit us again in the not too distant future. With kindest regards, Management

"Perfect stay in Entebbe!"

5
Alyssa L, San Francisco, California 11/01/2020

I stayed here for one night before embarking on my gorilla trek in Bwindi. The room was very clean, the staff extremely friendly and accommodating (I had to be picked up rather late from the airport), and the room service was the most affordable meal I've ever had. The location is excellent too- the hotel is connected to a shopping mall with a fantastic cafe, as well as a grocery store for bottled water and fun food souvenirs. I highly recommend staying here!

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for sharing your delightful feedback about Best Western Premier Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services like services and fine accommodation. We look forward to the pleasure of welcoming you back soon. With kindest regards, Management

"Excellent hotel"

5
User 08/01/2020

Very nice and clean hotel Breakfast very rich Nice place near a mall Good restaurant inside You will have any thing you need there Nearby the hotel there is a nice place to drink and eat some good food

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Management

"Awesome Service"

5
beyondfortune500, Martha's Vineyard, Massachusetts 07/01/2020

Helen was awesome! Staff are fantastic, they listen to requests, respond promptly and in great spirit. The airport shuttle and driver provided prompt professional service for a late departure flight. Great experience and value overall.

"Day Stay"

5
User 06/01/2020

I had one of those days where you arrive in Entebbe by late morning and leave to fly our at midnight. Typical of Uganda. In the past I had stayed at a different hotel and decided to stay here. It was a welcome adventure. This hotel offered a good meal for a reasonable price and a comfortable room, also competitively priced. The hotel shuttle picked me up prompted and returned my to the airport, and this was included in the cost of the room. The staff was courteous and the rooms and common areas are clean. The hotel is gated and secure. It would be safe for male or female travelers who are alone.

"Great Hotel in Entebbe"

4
User 03/01/2020

The staff were very friendly and offered an excellent service. They responded promptly and helpfully to any concerns we raised. The room was clean and of a good size and we enjoyed the balcony. There was a great range of food options on offer at breakfast and it tasted good too! The bar was a nice place to hang out and relax. The hotel offers value for money and good service in abundance.

"Great service"

5
User 02/01/2020

We were picked up by the shuttle service from the airport. Great hotel and guest services was quick to check us in after a late night flight. The restaurant is open 24 hours so we were able to get a hotel meal in the middle of the night. Nice clean, spacious rooms with hot shower.

"waiting for my luggage"

5
User 23/12/2019

I had to stay 2 nights since my luggage did not come in. the staff at the front desk, at the door, at the concierge desk were very accommodating and kind. the rooms alre always clean and it is refreshing to be in such a nice environment.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. It's sad to know that, you had to wait for your luggage. We are honored that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness, food, service and staff at our beautiful Hotel were liked by you. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Wonderful place."

5
User 18/12/2019

From the staff to the western showers, this place is wonderful. Comfortable beds, clean room, fairly quick room service, kind staff, free shuttle to the airport - you name it, this place has it. On this trip we figured out it is just a short walk to Lake Victoria, where there is a great pizza place on the shore of the lake. A nice way to spend the afternoon before heading to the airport for the long flight home.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for sharing your delightful feedback about Best Western Premier Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services like services and fine accommodation. We are again delighted that you liked our location, cleanliness and airport transfers. We look forward to the pleasure of welcoming you back soon. With kindest regards, Bhupendra Kumar General Manager

"Owesome is an understatement...."

5
User 11/12/2019

This hotel seems to strive for excellence, while like a shadow excellence tags along every service, every facility and every element of its being. Its sparkling clean, all essentials in perfect availability, warmest african reception and the gymn is the sweetest place to straighten your veins after a long treck or drive let alone flight. When you think about Uganda, please spend your first night here. Its a less crowded place with clean pavements and the hotel is in mall complex. A Bureau de Change, supermarkets, telecom agencies, spa, everything in one compound. Lale victoria is just a strone throw away......

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences and that our luxurious facilities including the stately accommodations and the mall location were liked by you. Best Western Premier is the most sought after gourmet destination in Entebbe, where each of its restaurants offers a unique dining experience. We are delighted to know that you thoroughly enjoyed. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"MY CURATIVE WORLD"

5
Feeyona l, Ankara, Turkey 06/12/2019

Where do I begin .....the reception is great customer care is great at the bar Mr Jochim and Miss Mercy were on duty last night very kind ...and very patient...with clients...very nice employees ....trust me the service is great food is great ...hygiene to me was on point am impressed Keep it up Xoxo Feeyona

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Ms. Feeyona, Greetings from Best Western Premier Entebbe, I would like to take this opportunity to thank you for taking the time to write on Trip advisor about your stay with us. I am so pleased to know that you had an excellent stay and we made your stay a memorable one. Your compliments about the staff, (especially Jochim and Mercy) delights me and it gives me great pleasure to share it with the team. Your kind words of appreciation will go a long way in motivating and encouraging them to do even better in the future. Thank you for choosing to stay with us and we look forward to welcoming you back to Best Western Premier Entebbe. With warmest regards, Bhupendra Kumar General Manager

"Great hotel in Entebee"

5
wayneleejr, Jasper, Alabama 06/12/2019

Great hotel in Entebee. Arrived late at night from the hotel. Front desk had everything ready. Breakfast, included, was excellent. Beds were as to be expected but everything was clean and in working order. Internet was excellent. Staff was exceptional. Will make this my permanent stop when coming into this beautiful country.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for staying at Best Western Premier Entebbe during your trip to Uganda. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was memorable and making Best Western Premier Entebbe your future home. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. We look forward to welcoming you back to us, where possibilities are endless and we assure you of our best services and undivided attention at all times. Warm Regards, Bhupendra Kumar General Manager

"N/A"

4
User 28/11/2019

The trip to Entebbe, Uganda was so enjoyable. We were warmly received at the airport and taken to the hotel where we had our training/meeting. The only problem was that the van that brought was to the hotel premises was so small compared to the number of the people. We had to squeeze ourselves to fit in the seats. .

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, We are truly humbled to receive such a heartwarming review of Best Western Premier Entebbe. It is a pleasure to read that you took note and appreciated the facilities and services. Our team, we constantly strive to curate and deliver finest luxury stay experiences to our valued patrons and are thus delighted to know that our untiring efforts have been commended by you. We apologize for the inconvenience happened during your airport transfers. However, we have 2 airport shuttles available, first is 7 seaters and second is 9 seaters. On special cases, we offer our 30 seaters bus as well. Your generous recommendations of our staff and facilities you enjoyed make us to look forward to more opportunities of welcoming you back. With kindest regards, Bhupendra Kumar General Manager

"very good"

4
Raghdan M, New York City, New York 20/11/2019

I stayed recently in this hotel, great location, great and very supportive staff every where. Special thanks to Helen and Pamella, you have been very kind and helpful, I'm sure the rest of the staff are equally the same, however I didn't get their names. the food is very good and very presentable. Room service is great and on time. the room is clean and the same for the hotel. thank you guys for keeping the rate high.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your kind feedback and I appreciate you taking time to review and make me smile for the day with your kind words. Your positive statement is a great source of motivation for us as we try to achieve even higher standards of service here in Uganda. I am very fortunate to have people in my team who genuinely care for our guests and who place our loyal valuable guests above all else. After having read the feedback, I can say with humility, that I am so proud of my team for putting their heart in their work. I have already passed your comments to Helen and Pamella ( they are very delighted). I look forward being at your service many times again in the near future, and please do not hesitate to contact me personally for assistance with anything else I can do for you. With kindest regards, Bhupendra Kumar General Manager

"Clean hotel, good service"

4
GRemington99, Waterloo, Canada 17/11/2019

This is a good place to stay if you are in Entebbe. The rooms are nicely laid out, clean, with excellent service. There is a shopping mall in the same building so it is really convenient to shop and get a nice cappuccino.

"Very good facility"

5
Frank Chukwueme... A, Nairobi, Kenya 16/11/2019

Very hospitable. Friendly staff. Except for one waitress on night duty in the restaurant downstairs who wore a frown as if she was not enjoying her work, all other staff of the hotel were courteous, professional and very friendly.

"Great stay!"

5
WilliamlD, Mississippi 10/11/2019

Very clean and efficient yet very friendly. Well appointed room and great breakfast. Vhutf hjgdsss jpgasvt. Hgdfi vsqtyio nhgcdsi John VBS fdwatth. Lkjgfssfuj kJ bhfgh jo dastgko. Jgdaqtoplhh Budd Ghana hhhhh fsh

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Mr. William, Thank you for sharing your delightful feedback about Best Western Premier Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services like food and fine accommodation. We look forward to the pleasure of welcoming you back soon. With kindest regards, Bhupendra Kumar General Manager

"Exceeds expectations"

5
User 07/11/2019

Over expectations, excellent service, cleanliness kindness,, smiles and a great team.Excellent price-quality ratio and I can recommend it with confidence to the most grumpy travelers. I'd always come back.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your words of appreciation and encouragement. We are delighted to know that you enjoyed your stay at our hotel. We are truly grateful for the wonderful things you have said about the hotel. We look forward to your continued visits at Best Western Premier Garden Hotel Entebbe. Yours sincerely, Bhupendra Kumar General Manager

"Exquisite homely room."

5
User 03/11/2019

The room was wonderfully done and the hotel thought of everything one would need if they ended up staying here without planning e.g. iron and ironing board in every room, cell phone charges for every kind of phone, a bathroom kit containing toothbrush, toothpaste, comb etc and finally the breakfast was wonderful!

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, It was a pleasure having you stay with us at Best Western Premier Entebbe on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. We are glad that you noticed our attempt to provide our guests with tranquil surroundings. We are truly grateful for the wonderful things you have said about the hotel, facilities, breakfast and the services provided. We look forward to your continued visits We are delighted to have you as an “ambassador” for Best Western Premier Entebbe. Sincere regards, Bhupendra Kumar General Manager

"Excellent sight"

4
User 03/11/2019

Since I was there for business trip, at the last day of the trip on 31 Oct 2019 we were asked to moved other hotel so, it would have been better if we were allowed to stay at the hotel on 31 Oct 2019.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for sharing your feedback about Best Western Premier Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services. We always want you to stay in our hotel throughout. Last time we had to shift some rooms because of unexpected overflow of few rooms. We really apologize for the inconvenience happened. We look forward to the pleasure of welcoming you back soon. With kindest regards, Bhupendra Kumar General Manager

"Good location with western standards which was a nice end to our stay in Uganda"

5
polarbearonthinice, Colchester 30/10/2019

We only spent one night here after travelling down from volunteering in Kampala. It was lovely to sleep in a very comfortable bed, air conditioned room with hot water to wash with! The hotel is a high standard as you would expect from Best Western, staff were extremely helpful - they facilitated: an early check in; arranged a last minute boat trip on Lake Vistoria; stored our luggage safely for a late flight and transfer to the air port 4 hours later. Nothing seemed too much trouble.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. We are glad that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness to facilities at our beautiful Hotel were liked by you. The team is happy to learn that your positive feedbacks make our hotel an ‘Outstanding hotel in Entebbe. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Hotels in Entebbe"

4
User 29/10/2019

Best Western hotel is one of the best hotels in Entebbe with good service, very clean rooms with fast internet. It is easily accessible since it is on Entebbe - Kampala highway and the workers at the hotel make you feel welcome.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Premier Entebbe experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you as per your expectations well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Look forward to your continued patronage. Yours sincerely, Bhupendra Kumar General Manager

"Excellent service as usual"

4
CFMMurenga, Monrovia, Liberia 26/10/2019

This is my second stay at the hotel, and I found the quality of the facilities, friendliness and engagement of the staff, and the professional and proffiecient provision of services to be superb. The proximity of the Victoria Mall, within the same compound, is an added advantage. I highly recommend the hotel to travellers.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your kind feedback and I appreciate you taking time to review and make me smile for the day with your kind words. Your positive statement is a great source of motivation for us as we try to achieve even higher standards of service here in Uganda. I am very fortunate to have people in my team who genuinely care for our guests and who place our loyal valuable guests above all else. After having read the feedback, I can say with humility, that I am so proud of my team for putting their heart in their work to excel and provide you and our esteemed valuable guests with a personalized, intuitive and heartfelt service. I look forward being at your service many times again in the near future, and please do not hesitate to contact me personally for assistance with anything else I can do for you. With kindest regards, Bhupendra Kumar General Manager

"Highest Quality."

5
Julie M, United States 24/10/2019

Highest quality of service n Entebbe. BW accommodated all of my requests. Other hotels in the area make excuses. This hotel is professionally operated. They provide free, excellent shuttle service and fast service overall. The rooms are up to International standards.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Madam Julie, Thank you for your kind feedback and I appreciate you taking time to review and make me smile for the day with your kind words. Your positive statement is a great source of motivation for us as we try to achieve even higher standards of service here in Uganda. I am very fortunate to have people in my team who genuinely care for our guests and who place our loyal valuable guests above all else. After having read the feedback, I can say with humility, that I am so proud of my team for putting their heart in their work to excel and provide you and our esteemed valuable guests with a personalized, intuitive and heartfelt service. I look forward being at your service many times again in the near future, and please do not hesitate to contact me personally for assistance with anything else I can do for you. With kindest regards, Bhupendra Kumar General Manager

"Great value, Great Stay"

5
Keita I, Raleigh, North Carolina 24/10/2019

I like value. It was a comfortable stay - quiet, lovely location, great breakfast, helpful staff, AIRPORT SHUTTLE!!! great internet, working AC, working elevator. And the shower - Shower was great! a bit slippery floor though, so be careful in the bathroom. dry well. Internet was fast and easy to get onto. all very good stuff.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for choosing to stay at Best Western Premier Entebbe and we appreciate your time to post feedback of your experience on TripAdvisor. It has been an absolute pleasure to welcome you as our guest and I am glad that you enjoyed the warm and gracious hospitality at the hotel and the product and services exceeded your expectations. Your generous appreciation about our services has been shared with the team and they are delighted to note that their efforts have been appreciated and recognized by you. The team and I hope that you have many more opportunities to visit us again in the not too distant future. With kindest regards, Bhupendra Kumar General Manager

"Robert Comments"

5
r0lanya, Gulu, Uganda 23/10/2019

My ratings during the stay at Best Premier was wholesome_ Big ups to the Hotel Management, hospitality level is quite good, your facility is well positioned, One of your staff was exceptional to me (Bright Receptionist)

"Excellent service ,good location truly BW hotel"

4
Rashidshaikh26, Mumbai, India 07/10/2019

This is nice hotel Conveniently located near to Lake and shopping center. Food is excellent. All preparations were delicious . Friendly staff Rooms are spacious having cosy interiors. Definitely worth coming back

"The Best Hotel in Entebbe"

5
User 29/09/2019

Whenever I enter this hotel it is like I am in another world. The staff, service and decor take me to another place. The location is perfect. Right in the mall for all your needs and across from the craft market. I love how spacious and comfortable the rooms are. I just wish they had tubes.;)

"My best hotel in Entebbe"

5
User 25/09/2019

Its a really excellent hotel with great service. The room was very comfortable and all the staff are lovely and very willing to help. You do not miss the comfort of your own room while receiving such good service.

"Best place to stay in Entebbe"

5
niclive2019, Arusha, Tanzania 24/09/2019

The hotel is excellent. There is not other place like it in Entebbe. I was disappointed that I have been in and out of Entebbe for more than 4 years and I never stayed there till this time. It is excellent.

"A Welcome Stay after a Long Flight"

4
Jeremy_Sebastien, San Diego, California 21/09/2019

My wife and I stayed at this property for a short one night stay when we arrived to Uganda. We were pleased with our experience and would certainly stay again. The shuttle was waiting for us to the airport and we arrived to the hotel a little after midnight. Chystel at the front desk knew our names at arrival and processed our paperwork in the blink of an eye since she could tell that we'd been in route for 26 hours. We ordered room service which arrived promptly and was delicious. The restaurant team the next morning was very attentive and we were back out of the door at 7 am. Although our stay was brief, I wanted to thank the property for the hospitality. It was our first time to Entebbe at it was slighly disorienting to find the right place for our first night. I'm glad that we stayed with the BW Premier Garden Hotel.

"Nicest Best Western I've ever been"

5
Naturetravelers, Baltimore, Maryland 20/09/2019

My husband and I stayed one night at the Best Western in Entebbe. This is the nicest Best Western I have ever stayed at by far. The room was comfortable and clean. It is in a great location next to the mall which has an ATM and a nice place to eat. You can also easily walk to the botanical gardens on Lake Victoria which has great trees, monkey and excellent birding down by the water. They have an excellent breakfast spread as well.

"Excellent stay"

5
katerh, London, United Kingdom 15/09/2019

We stayed at the Best Western after a last minute change of location. It is a brilliant hotel. Warm welcome, beautiful rooms and a very comfortable bed. The whole hotel is spotlessly clean and the room turn down service was excellent. I have extensive food allergies and I needn't have worried at all. The food was great and the breakfast buffet was extensive. The location of being in Victoria Mall was brilliant as we could then go out in the evening for a stroll and change money if required. Thank you and I cannot wait for my return visit.

"Great place to Stay"

5
User 14/09/2019

I enjoyed my stay, very accessible to almost anything you may want, there is a cinema, a supermarket, a drug store, a bank, a forex bureau and a fast food restaurant all under one roof. Makes life super easy!

"Very good reception and ambience"

4
User 13/09/2019

Very good everything from the reception, clean spacious rooms, amenities - smart TV for entertainment, wide variety of eats and drinks for breakfast, fair internet - wifi, business centre, there is a shuttle for pick ups and drop off

"Conference at Best Western"

5
User 03/09/2019

The room was exclusive and warm. The staff were wonderful. The ambience was excellent. My stay was truly memorable and great. Thank you Best Western premier Garden Hotel for making me feel comfortable and wanted.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Mr. Andrew, Greetings from Best Western Premier Entebbe, Thank you for your words of appreciation and encouragement. We are delighted to know that you enjoyed your stay at our hotel. We are truly grateful for the wonderful things you have said about the hotel. We look forward to your continued visits at Best Western Premier Garden Hotel Entebbe. Yours sincerely, Bhupendra Kumar General Manager

"A gem in Entebbe"

5
WaturiMatu, Nairobi, Nairobi, Kenya 25/08/2019

Speedy check in, spacious clean rooms and a sumptuous breakfast. Hotel within the Victoria Mall hence easy access to other services and the airport. Overall, good value for money and highly recommended.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for sharing your delightful feedback about Best Western Premier Entebbe. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services and fine accommodation. We look forward to the pleasure of welcoming you back soon. With kindest regards, Bhupendra Kumar General Manager

"Great staff and customer service"

5
ChrisElvin, Grant-Valkaria, Florida 23/08/2019

Great staff who are attentive and very helpful! I was able to leave two bags of luggage while away trekking gorillas with no issue at all. Nice room. If able please check out the first floor art - they have a wonderful textured painting of an elephant “coming out of a wall” - gorgeous!! Would definitely recommend this hotel and would stay here again!

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Mr. Chris, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences that our luxurious facilities including the stately accommodations, interiors were liked by you. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"Great place and staff"

5
ansizomu, Kampala, Uganda 14/08/2019

Rooms are spacious and great for working as well as leisure. Staff are great. Check in was very quick and as well as check out. Breakfast- the hotel offers variety and free variety when it comes to coffee.

"First visit, couldn't be better!"

5
Jonny_Bgame, Buffalo, New York 10/08/2019

This was my first ever visit to Uganda and Entebbe. Airport is about 15 minutes away and the hotel has a free shuttle. Check in was quick. Every staff member I encountered was cordial and professional. The room was clean, tidy, and secure. Each room has a balcony with nice 2-seat patio furniture. In-room safe was stuck in "locked-out" position, but I didn't bother to call to fix. The meal I had (Muchomo, with goat meat) was cooked to perfection and was incredibly yummy! Beer, normally a ripoff at hotels, were a little over 2 bucks a piece. Victoria Mall is attached to the hotel and this makes for incredibly convenient shopping! The only negative to this entire experience was that my room (113) is in the hallway connecting the hotel to the mall and there is an incredible amount of foot traffic; annoying when trying to sleep. There is a full supermarket with fresh food, snacks, beer, wine, liquor, a take-out cafe, etc. KFC and a few other restaurants are there as well, but I highly recommend the hotel's food. There is a small market directly across the street where local women sell their wares and souvenirs/trinkets. It is safe and an easy 2 minute walk. Really cool stuff there, so cheap! I would DEFINITELY come and stay here again.

"Nice rooms"

4
DRay3d, Los Angeles, California 03/08/2019

It's a beautiful hotel in a good location. The rooms are nice and they provide a free shuttle to the airport. Someone on the staff was a little rude to a local friend I had meet me there before going to dinner. She did not have ID with her so they would not let her up to my room. I understand that, but they could have at least called me to let me know she was there. If it was not for that, I would have given the hotel an Excellent rating

"Honest feedback on Best Western Hotel Entebbe"

5
Resort737410462, Kampala, Uganda 27/07/2019

Great location,friendly and polite staff and great food. The rooms are spacious and with great decor. Amenities were all excellent and the WiFi very first. Conference room also very spacious and well arranged with great amenities.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. You mentioned “Honest feedback” as headline. This is a unique feeling for us that, our guests show believes and acknowledge our efforts from their hearts. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences that our luxurious facilities including the stately accommodation, Internet speed and conference facilities were liked by you. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"Nice property - not nice people"

2
e m, haifa 09/07/2019

We stayed at the hotel due to last minute change in hour plan. We made an error in our reservation ; which the hotel could fix but the team was totally unhelpful. The hotel itself is nice, but they showed no care

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you very much for your patronage of Best Western Premier Garden Hotel Entebbe and please accept my sincere apologies for the imperfections encountered. I am very sorry that front office could not amend your booking because online bookings can be amended only by the guests due to their personal login ID's. Thank you for appreciating our Hotel. We hope that we will get the chance to be of service to you in the future and I would be delighted to meet you upon your next visit. With kindest regards, Bhupendra Kumar General Manager

"Fabulous"

5
Quest63004410955, Johannesburg, South Africa 04/07/2019

Excellent, pleasant stay. Clean and modern furnishings. Very friendly staff. Great breakfast. Comfortable bed. Good internet connectivity. Convenient location. Easy access to the mall and airport. Great welcome.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team and location. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. The entire team is delighted to receive your feedback on our breakfast, bed quality, internet connectivity and services. We are grateful to you for acknowledging our efforts. The team and I look forward to welcoming you back soon. With kindest regards, Bhupendra Kumar General Manager

"Great bed!"

5
MelindaL196, Maple Grove, Minnesota 24/06/2019

Arriving in Entebbe after a long couple of flights, I found the bed to be amazing! It was so clean and comfortable, and I slept so well! The room was beautiful. I would absolutely go there again if I am staying in Entebbe.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Melinda, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences and that our luxurious facilities including the stately accommodations and the bed were liked by you. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"Best western hotel"

5
Flyer31052509513, Kampala, Uganda 15/06/2019

Very luxurious rooms, excellent customer care right from the reception area, very good location , I is close to aashoping mall and other services like accessible and cheap public transport, tasty food, though it's pricey...it's worth every penny.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences and that our luxurious facilities including the stately accommodations, location and food were liked by you. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"Getaway"

5
User 09/06/2019

It was a great stay at a beautiful hotel. This BW is close to the airport and is conveniently close to good restaurants and a grocery store. It's the perfect place to step into luxury and have great amenities nearby. The beds were so comfortable.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Madam Michelle, Thank you so much for such a wonderful endorsement of Best Western Premier Entebbe and taking time out to review your recent stay. It brings immense pleasure to read such accolades for my team members who work dedicatedly in ensuring that the guests experience only the finest when staying with us. Your kind words of praise are much appreciated. Our Team eagerly awaits many more opportunities of welcoming you soon again. With kindest regards, Bhupendra Kumar General Manager

"Business trip to Entebbe"

5
88gilbertk, Nairobi, Kenya 06/06/2019

I am back to this excellent hotel on a business trip. The hotel maintains its quality in terms of good service, great food, nice rooms, and comfortable beds. The only drawback is that the hotel orientation does not have a view of the lake.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you very much for your patronage of Best Western Premier Garden Hotel Entebbe. Thank you again for your words of appreciation and encouragement regarding service, food and accommodation facilities. We are planning to expand our hotel in near future. New expansion will have lake facing rooms . We all look forward to many more opportunities of welcoming you back soon again. With kindest regards, Bhupendra Kumar General Manager

"Outstanding setting and service."

5
User 05/06/2019

Excellent. Outstanding setting and service. Lovely clean modern oasis. Great breakfast with made to order omelettes and many other options. Friendly professional staff who make you feel like an honored guest.

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Guest, Thank you for being our guests at Best Western Premier Entebbe and sharing your stay experience with us. It is a pleasure to read that our beautiful hotel made it to the top of your memorable stay experiences and that our luxurious facilities including the stately accommodations and the breakfast were liked by you. Your kind compliments are much appreciated, and we all look forward to many more opportunities of welcoming you back soon again. With warmest regards, Bhupendra Kumar General Manager

"Excellent stay"

5
RaffaeleO679, Manfredonia, Italy 05/06/2019

Modern western type hotel. Everything was perfect also in the details. Hotel personnel very kind amd ready to help for any necessity. Also the hotel restaurant was very good, with many gourmet dishes. Recommended

BWP_Entebbe, General Manager at Best Western Premier Garden Hotel Entebbe, responded to this review
Dear Mr. Raffaele, Thank you for your words of appreciation and encouragement. We are delighted to know that you enjoyed your stay at our hotel. We are truly grateful for the wonderful things you have said about the hotel. We look forward to your continued visits at Best Western Premier Garden Hotel Entebbe. Yours sincerely, Bhupendra Kumar General Manager

"Transit"

5
Rephinah F, Dubai, United Arab Emirates 24/05/2019

The hotel is in convenient location. Next to main road. close to the airport. Friendly staff and helpful at all time. Restaurant pharmacy and supermarket are next to the hotel sharing same building. The hotel is neat and have good fresh food.

"Great place to stay in Entebbe"

5
User 21/05/2019

Lovey hotel, conveniently situated with the Botanical gardens just a 5 min walk. Good for the airport and close to a range of great eating places on the shores of Lake Victoria. Access to the new highway into Kampala in a few mins. Rooms great and service v good.

"Happy"

5
Laura F, Silver Spring 20/05/2019

Excellent hotel accommodations. The hotel offers universal converters as part of the outlets in each room. Well prepared breakfast buffet or you can ordered something other. Breakfast meal accommodates travelers who are on different time zones. Not just the typical breakfast meal but food that one would order for lunch or dinner. All of the staff are very friendly and accommodating of guests needs. Located next to Victoria Mall.

"Clean, Comfortable, Convenient"

5
DavidM341, Seattle 14/05/2019

We have stayed here in years past and knew what to expect. There is a lot to like about this property: First, it is just minutes from the airport, and the hotel has a shuttle available. Our flight arrived at around 4 AM, and there was the driver, waiting for us as soon as we exited the terminal. The room was very clean and comfortable, and the ac was really nice to have. We slept easily each night in our 2-floor room. The room was spacious, as was the bathroom. Our wifi connection was a always strong. The breakfast was excellent. I also have to give a special commendation to the Executive Chef, Kumar. We asked for a dinner of Indian food for a party of 11. He worked with me on the menu items, was eager to do it, and he presented us with an absolutely outstanding meal of authentic, delicious Indian cuisine, which included appetizers, 3 or 4 main dishes, 3 types of naan, and more. He and his staff were incredible. The hotel is connected to The Victoria Mall, which has a supermarket, lots of shops, and a very good restaurant that serves quality food and coffee. I recommend this property if you want a more Western type of hotel, with all the comforts of home.

"Friendly Hotel "

5
tincupgolfer, Phenix City, Alabama 12/05/2019

I stayed here one night and it was very accommodating. Breakfast was included with the stay. We came in on a late flight and arrived st the hotel around 11pm. The restaurant serves 24 hours a day. The room had good wifi that was included.

"Excellent standard"

5
Asiimwe P, Kampala, Uganda 04/05/2019

The interior is perfect. We love every bit of our stay. One of the better places in Uganda. The odour is perfect. The service is perfect. can't wait for the pool to open. Easy access to everything in Entebbe

"Amazing Hotel With perfect facilities"

5
malaikajoy, Kampala, Uganda 04/05/2019

Just got to the hotel and the service was great. The people here were so friendly. The smell and ambiance was perfect of what you want a hotel to smell like... Fresh and revitalizing. Everything is working from the internet to the TV channels to the lights and ACs, and me and my friends are so relaxed. Thumbs up to you

"Excellent hotel and staff members!"

5
User 04/05/2019

I leaved in a presidential suit room and it was as shown on the Best Western Premier Garden Hotel website. The experience was excellent. The hotel has services that are up to date and meets the customer level expectations. The staff members are very helpful and very welcoming. I would highly recommend this hotel to family, friends and other people. From a scale of 1 to 10: I would give the hotel and staff members a scale of 10.

"Lovely place!"

4
User 28/04/2019

I stayed at the hotel for 2 nights and i must say i loved it. the room is very comfortable and clean, they provide almost everything a guest might need including toothbrush and paste, flat iron etc. the internet was also good and the meals wonderful. Thank you to the management and staff of the hotel.

"Great place!"

5
User 26/04/2019

I stayed here a very short time (arrived around 12am-7am). I really enjoyed the continental breakfast, and the beds were comfortable, and the room was clean and nice. There was a nice balcony with table and chairs. I did not get to enjoy the shower (my cell phone alarm failed to go off in time) but my co-travelers said the shower was amazing...the optional water from the ceiling felt like rain. I especially appreciated the variety of charging cables available next to my bed. It is located a short drive from the airport.

"My hotel room experience"

4
User 26/04/2019

The rooms and amenities were most appeasing. I found the room clean and comfortable especially the bed. I would have preferred a better working chair though since business trips usually require working late in the room

"Excellent "

5
Origorigo, Vienna, Austria 12/04/2019

All perfect! Breakfast, room, air conditioning, location, staff, spa (they come to your room for treatment), price/quality ratio excellent. I enjoyed it very much. The hotel is new from 2016, very modern.

"Nice relaxing stay"

5
User 30/03/2019

This was our second stay here. Rooms are spacious, clean and comfortable. Staff is helpful and efficient. Breakfast is ample, and delicious. Location is gated and very secure, with a mall inside the perimeter and local shops across the street. With the airport only a 10 minute drive this was a perfect place to end our vacation.

"Very nice hotel"

4
Jpaws6, Leeds, United Kingdom 24/03/2019

Overall a very nice, friendly hotel, great service and location (in a mall, close to lakeside and botanical gardens) with good standard rooms. Staff were very attentive and friendly. My only criticism is the gym which was in bad order and quite dirty...very different from the rest of the hotel which is clean and well-maintained.

"Guest"

4
User 23/03/2019

Very nice hotel, the staff is very friendly and will go out of there way to help guests. The Ark is a nice place to grab a cold drink, the staff there are friendly . The food is also very good, with very reasonable prices.

"Great hotel near the airport to recover after long flights"

5
Tom0324, New York City, New York 13/03/2019

We started out our 3 week tour of east Africa here. After arriving in Entebbe around 10 PM (after 20+ hours of travel from the US), we just wanted to stay in Entebbe. This was a good choice as it was nice and quiet. The hotel itself is brand new. Clean and modern with nice rooms. Wanted air conditioning so we could be comfortable as we got over the jet lag. Stayed for 2 nights and felt great when we started our safari. There is a shopping mall literally directly next door with a very nice grocery store if you want to stock up on supplies. Restaurant in the hotel had a great breakfast and we had a very nice dinner one night out on their patio. Great value for the money. The hotel is also about a 5 minute walk from the Entebbe Botanical Gardens which is definitely worth a visit. Overall highly recommended.

"great visit!"

5
Kbnow, New York City, New York 13/03/2019

i recently stayed 2 nights at this hotel with my boyfriend when we first arrived in Uganda. The rooms were comfortable, clean and cozy. We wanted a nice place to stay after our 20 hour flight in to the country. The location is ideal, right next to a shopping center which we were able to go to and get some groceries. There is a very nice botanical gardens located a few min walk down the block which was great for us to do on our day when we were settling in.

"Complicated Reservation"

5
User 07/03/2019

We had a complicated reservation including different nights, different arrival times, twin rooms, single rooms, etc. We had the best experience!! Efficient to deal with via email. The hotel is great. The staff understand customer service. Great showers - lots of pressure. Restaurant - breakfast is plentiful, cappuccin is fab. We will be back 100%

"Good, Easy & Accessible Hotel"

4
User 06/03/2019

The hotel was good, comfortable for a 2 night stay with easy access to the Victoria Mall. The staff are in need for training which I believe being an international train BestWestern is striving in achieving this. Compared to the service levels in Uganda, they are very good.

"After 133 I must say this is the hotel in Uganda "

5
VENEZUELANMD, South America 01/03/2019

You get friendly staff Modern rooms The most modern ever Clean Walking distance to the zoo where the behind scenes is the best They don't have pool but it is okey It is safe Near the Victoria mall 1 minute walk Breakfast included and great Free AirPort shuttle Friendly staff

"2 night stay single female traveller"

4
User 23/02/2019

Arrived late in the evening. Was quoted a price, I found in cheaper on booking.com and they matched the price. The room was as expected for this type of hotel. What made it great was the staff. Stephen the concierge, and their designated taxi driver Ricky made my stay as a female traveller much more comfortable.

"Ok but not special"

3
ZuchtzeVlaigen, Sleen, The Netherlands 20/02/2019

The room was convenient, the bathroom was decent. The restaurant, lobby and surroundings were however not reaching the expectations that one would have from such a prices hotel. The staff was nice but poorly trained and dressed.

"International standards at a competative price"

5
clarkgable186534, Glasgow, United Kingdom 18/02/2019

The hotel is in a very good secure location about 10 minutes drive from Entebbe airport, and next door to the good facilities within Victoria Mall, including a bank, pharmacy and supermarket. Great place to stay if arriving off a late at night flight as one does not need to travel the 45 minutes into Kampala city.There is excellent security around the property making one feel very safe.The surrounding area is quiet with no traffic noise. At time of reviewing ( Feb 2019 ) a large swimming pool/spa is being completed. I was met at reception on arrival by friendly and efficient staff who made me feel very much at home, and my luggage taken to my room by Henry, one of the concierge staff, with a welcoming chat. The large room was very much up to good European standards, with large comfortable bed and good quality linen and towels, walk in shower with good supply of hot water and pressure. Television with BBC World News and other channels, A/C, and a nice large terrace with table and chairs. All facilities were clean and well maintained. The breakfast was excellent with a nice selection of food, including fresh fruits individually prepared omelettes and good Ugandan fresh coffee all enjoyed in nice surroundings, and there is a terrace area to dine in also.The deal was offered at a very good price, and I was very comfortable here, so I would have no hesitation in returning to this hotel, or recommending it to others visiting Uganda.

"Fair city hotel"

3
katherineannelee, Zug, Switzerland 01/02/2019

We stayed one night at the hotel transferring between camps. It was a clean hotel in the city center of Entebbe. Entebbe itself was really nice and worth exploring by foot. The hotel was a good change after staying in camps for some time. It is clean and has all typical Best Western amenities. It was good to get cleaned-up and sorted once again. Also, we had lunch at the hotel's restaurant, which was good, with a wide range of food options. Additionally, we booked a massage with the hotel. The hotel didn't have their own spa as it turned out, so they take you to the Vicotoria hotel. All worked well, you just need to organize your driver back to the hotel - but the Victoria was very helpful and probably a good hotel alternative to look at.

"Great Place for short stay in Entebbe"

4
User 28/01/2019

The location is very good..right adjoining the Victoria mall which has cinemas, shoprite store for daily needs, café java in the Victoria mall is great food and value for money. Airport pick up and drop facility free. rooms are clean but small but okay.

"BW Entebbe"

4
pkain1, Pretoria, South Africa 26/01/2019

The hotel is convenient for business in Entebbe, quite well organised and very clean. The location os within get eVictoria Mall complex where there are a few restaurants, a supermarket and a chemist. there are also a few other outlets.

"A great family stay"

5
Cheryl C, Fort Portal, Uganda 10/01/2019

Great experience. Kind staff, clean and well equipped rooms, lovely breakfast. A great hotel to truly rest and relax in before and after international travel. We enjoy the close connection to the mall with good food options and a cinema.

"Good hotel"

4
GarsonH, Toronto, Canada 01/01/2019

We stayed on a pit stop to Tanzania. Last week we stayed at Protea and I think this hotel is a bit better...more updated and right beside Victoria Mall. The restaurant is pretty good. It is close to the airport. I'd stay here again if back in Entebbe for a stop.

"Hospitality Uganda."

4
sunilimpress, Kochi (Cochin), India 01/12/2018

The three nights I spent in this hotel left only nice memories especially regarding the restaurant staffs, impressed with excellent food and behaviour. Rooms are very spacious, clean and comfortable. WiFi is also very good. Definitely this property is highly recommendable.

"Great place to stay"

5
User 19/11/2018

Best Western Premier Garden Hotel, the best place to stay in Entebbe, all your needs in one place, great rooms, delicious food, outstanding staff, access to movie theater, gym, restaurants and shopping, and plenty off information on local activity's

"Best Western Premier Garden Hotel-Entebbe, Uganda"

4
User 18/11/2018

Excellent modern hotel with friendly staff, great service, excellent food, very comfortable accommodation and well priced. This is a value for money! I stay here regularly for my business trips and will stay here on a leisure trip with my family and friends.

"Great hotel in a superb spot"

5
User 12/11/2018

Hotel has everything you could need, and if not the mall next door has it covered. Friendly and helpful staff, always happy and so polite. Very clean and modern hotel. Very close to the shores of lake Victoria and the botanical gardens. Me and my wife had a great stay before and after safari round Uganda. Bar offers good selection of drinks, cocktails. Restaurant serves great food from a surprisingly wide menu. Would come back for sure.

"2 NIGHTS, GOOD HOTEL, FRIENDLY AND HELPFUL STAFF"

5
Budagali, Bergen, Norway 08/11/2018

Two nights as stopovers and had such a wonderful experience. The Victoria mall is just a minute away. Rooms are very clean. Very Impressive establishment. We checked in quite late at night and were famished. The onsite restaurant was open with a selective menu. Which was truly better than nothing at all.

"I had a wonderful stay at the hotel!"

5
User 05/11/2018

Room and hotel as a whole is clean and cozy. Restaurant and gym are available for the guests. Breakfast is ok. Staff are courteous and nice. Airport pick up and drop is provided free. Location is good as there is Victoria mall nearby.

"Only 1 night but very good!"

4
MichelleA4722, Cape Town, South Africa 29/10/2018

I got there late and left early the next morning but the room was clean and very comfortable. The team were friendly. The restaurant made a late dinner which was great but the packed breakfast was lost in translation and just an apple, some juice and 2 hard boiled eggs between 3 of us!! This is a great place to overnight between flights or if you need to be in Entebbe.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Madam Michelle, It was a pleasure having you stay with us at our hotel and I am delighted that you had a memorable stay. It is sad to know that your packed breakfast got lost in translation. Please accept my sincere apologies for that. I assure you that it will never happen again. Besides the above instance, we are truly grateful for the wonderful things you have said about our rooms, cleanliness and team. We look forward to welcome you soon in Uganda and experience our new breakfast menu. Sincere regards, Bhupendra Kumar General Manager

"Only 1 night but very good!"

4
User 26/10/2018

I got there late and left early the next morning but the room was clean and very comfortable. The team were friendly. The restaurant made a late dinner which was great but the packed breakfast was lost in translation and just an apple, some juice and 2 hard boiled eggs between 3 of us!! This is a great place to overnight between flights or if you need to be in Entebbe.

"Another outstanding meeting experience for our organization"

5
User 22/10/2018

This is the second time our group has selected this hotel to host a meeting with international visitors, and we remain impressed by the quality of the venue, the staff, and the service. Truly outstanding -- clean, comfortable rooms, with professional and responsive service at every level. Our meeting package included breakfast and luncheon buffets that were remarkable in terms of quality and diversity -- fresh, thoughtfully prepared, and delicious. We'll definitely be back.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Madam Suzanne, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. We are glad that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness to food at our beautiful Hotel were liked by you.The team is happy to learn that your positive feedbacks make our hotel an ‘Outstanding hotel in Entebbe. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Clean hotel and friendly staff"

4
Charmaine S, Clermont 16/10/2018

Stayed at this hotel several times, the rooms are clean and well maintained with the necessary amenities. The hotel is in a good located next to the Victoria mall with supermarket, restaurant and other shops. The staff do there best to make it a positive experience and are always willing to assist you with any request.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, I am delighted that, you had a memorable stay with us and we were able to exceed your expectations. It is a pleasure to read about the flawless experience from location to our services and facilities. At Best Western Premier, Entebbe, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. Thank you so much for appreciating our team. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. Best regards, Bhupendra Kumar General Manager

"Repeat visit; repeat excellent experience"

5
chuckrapp, Indianapolis, Indiana 10/10/2018

This was my second stay at this hotel, and I was not disappointed. Very clean, quiet, modern room. Fantastic staff from the front desk to porter to restaurant to housekeeping. The WiFi is very strong. My request for late checkout was accommodated within reason. I will very likely return again.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Thank you for your words of appreciation and encouragement. We are delighted to know that you enjoyed your stay at our hotel. We are truly grateful for the wonderful things you have said about the hotel. We look forward to your continued visits at Best Western Premier Garden Hotel Entebbe. Yours sincerely, Bhupendra Kumar General Manager

"one of the nicest properties to stay in entebee"

5
Steven C, HOUSTON 08/10/2018

the property has a good location, its near the airport near shopping restaurants and a mall which has a movie theater and supermarket. transportation good rooms nice bed good towels good staff very good prices fair.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Steven, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on Tripadvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. Best regards, Bhupendra Kumar General Manager

"Probably the best hotel I've stayed in this year"

5
Stephen B, Ely, Uk 07/10/2018

I travel a great deal with work and stay in top hotels. Without question, this hotel is the best hotel I've stayed in this year. The quality of the rooms and the entire hotel oozes class. From when you check in until you leave, this hotel provides quality service and a sense of calm.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Stephen, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. We are glad that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness to food at our beautiful Hotel were liked by you.The team is happy to learn that your positive feedbacks make our hotel an ‘Outstanding hotel in Entebbe. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Great hotel"

4
lapidot, Tel Aviv, Israel 06/10/2018

Hotel provides free pick up from airport and back Hotel looks brand new with all facilities needed wifi very slow and not stable. I have stayed in other hotels in Uganda and I know the service can and should be better. no vegetables at breakfast very good value for money

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on Tripadvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. Best regards, Bhupendra Kumar General Manager

"TV never worked despite staff trials, Wifi could open browser and send email in 15 hours"

3
donkugonza, Kampala, Uganda 16/09/2018

It is just that. Hype is good but truth always shows itself in good time. So we had a serious meeting here and had pretty some communications to do - Email danced itself but never sent a message. TV never showed anything despite hotel staff coming over several times. You just sympathise how a business could be so careless in this era of online global commentary and evaluation. I did inform the front desk staff that i will make this review today when i reach my next destination, Thats what i had to do.

"A welcome retreat"

5
oby2017, Abu Dhabi, United Arab Emirates 01/09/2018

After a month travelling through Africa this last night before our departure was really lovely. A modern secure clean hotel. Water was provided in the rooms. Beds were comfortable snd large with crisp white sheets. Spacious room with a balcony and with lots of space to sort out our suitcases before departure and a free regular shuttle to Entebbe airport on demand. The journey was about 10 minutes to the airport. You do sit in a bit of a queue to get through to the airport. Checkin and check out were speedy. The bathroom was spacious and the free standing shower good and hot. The hotel is attached to a small mall with some cashpoint machines and a large supermarket. Next door is a superb bakery. The breakfast at the hotel was small and basic but adequate. They did however offer cappucino and espresso coffee which we enjoyed. All in all a really good hotel and I would happily recommend it and stay here again.

"Good hotel close to the airport"

4
Xavier772, Oostduinkerke-Bad, West-Vlaanderen, Belgium 31/08/2018

When you have an arrival or a departure from Entebbe will this hotel located in a mall be an alternative because close to the airport. Very clean and safe. Possibility to have a drink at the bar. There is a very good thai restaurant just next to the mall. A must. The people are helpfull and very friendly. I must say everywhere in Uganda A good adress to start or to arrive

"Booked on Hotels.com"

5
Quicksilvr44, Laramie, Wyoming 25/08/2018

Booked on Hotels.com and paid in advance. No issues with check in at all. This property is just amazing. The best hotel to stay at while in Entebbe. The service is above par and the rooms are what Westerns would expect. Service at the bar (The Ark) and the restaurant were very good. You have to go through a metal detector just to get inside the doors to reception, but this is common for many places in Uganda/East Africa. There is a Forex exchange less than 100 yards connected to the Victoria Mall along with a supermarket and other stores.

"Best hotel in Entebe"

5
fotomania, Dubai, United Arab Emirates 23/08/2018

If you are in Entebbe for work then the BW Garden Inn is your best option. It's only a 10 minute drive from the airport and located right next to the well-known Victoria Mall which has everything you could ever need. The hotel itself is modern, clean and well laid out. The rooms are comfortable and well designed for work travelers. I was very impressed with this hotel and will definitely stay here again. Make sure you book their swift and free airport shuttle service. Great value!

"This is a wonderful hotel, with great service and food."

5
User 14/08/2018

I've stayed at the Best Western several times on business with my company, the rooms comfortable and clean. The service is some of the best I've ever had, all the employees are friendly and professional. The property is always clean and my room is cleaned perfectly everyday, I would like to thank two employees that did super job and represented very well, Veronica in housekeeping informed of all the amenities available at the hotel which was very helpful, and Ritah a server at the restaurant, I was interested in local cuisine she was very informative and helpedtttvj. me make some delicious selections that I would have missed without her help. These are two examples of why I will alway recommend the Best Western Premier Garden Hotel as the best place to stay in Entebbe.

"Great stay in Entebbe"

5
tassosGR, Corfu, Greece 02/08/2018

Best Western Premier is located right next to Victoria Mall, which makes it very convinient for shopping and eating. Its also within walking distance to the lake and some nice beachfront restaurants. So, locationwise is perfect. The hotel itself is really good, nice rooms, decent breakfast and friendly staff. When I arrived in Entebbe, my luggage stayed behind, so I had to go back to the airport the next day to pick it up. The reception arranged the driver to drive me to the airport, where he patiently waited for me to pick up my luggage (it took like 45mins) and then drive me back to the hotel. Excellent service!

"GREAT HOTEL, BUT THE STAFF ARE TREATED APPALLINGLY"

1
User 26/07/2018

This hotel is first class with a high level or service. It is well-equipped and has all the amenities you would expect from Best Western. However I witnessed an instance when a non-resident guest left without paying the bill. The waitress was distraught because apparently it is Best Western policy at the Garden Hotel to make the staff pay for losses incurred in this way. Appalling, prejudiced behaviour as this event was completely outside her control. Time to man up and apply Western standards to your Best Premier hotels ... !!!

"Outstanding property, service, and food"

5
User 21/07/2018

Our organization selected the Premier Garden Hotel to host a four-day meeting with 15 international visitors, and every facet of our stay was perfect. The guest rooms are spacious, modern, and clean, and the conference facilities and services are outstanding. All the meals we ate in the dining room were great, and there's a generous breakfast buffet. Most impressive is the quality of the management and staff — extremely professional, courteous, and helpful. The hotel is not a resort destination, but it's next door to the botanical gardens and close to the airport. Great place to stay in Entebbe.

"Excellent Room!!!"

4
holigass, Dubai, United Arab Emirates 21/06/2018

One of the best hotel in Entebbe with high level of service and amenities. The rooms are big, classic, modern and equipped with advanced technology system. Breakfast is just perfect. Restaurant is very good with friendly staff and amazing food. Couldn't explore much of the hotel as I was always out for meetings. But it is definitely a good choice either for business or family time.

"Nice modern hotel"

5
dmc112, Vancouver Island, Canada 14/06/2018

It was a great stay after a long international flight. They offer a free shuttle that was waiting for us. It's close to the airport. Rooms large, modern and clean. Most of all nice and quiet. The free breakfast was large, nothing bad to write if you just want a place to sleep.

"Quick sleep before going deeper into Uganda"

4
MichielGalama, Bolsward, The Netherlands 13/06/2018

Garden Hotel is conveniently located, close to Entebbe airport and near the main road to Ruanda. Rooms are spacious and pleasantly decorated. A Westerner is especially impressed by the fresh fruits at breakfast, better than at home :)

"An oasis before a long trip home"

5
chuckrapp, Indianapolis, Indiana 27/05/2018

I had a very enjoyable experience at the Best Western Premier Garden Hotel in Entebbe. The staff were all attentive and helpful. I had a nice room, and everything worked as expected. I'd recommend travelers to make reservations ahead of time; I was charged a high rate as a walk-in.

"WESTERN PREMIER Garden"

3
User 17/05/2018

The hotel is average ,location is appropriate in relation to infrastructure i.e roads ;airport and and malls Though the staff are kind of slow may low morale not cheerful. Breakfast not good may average but rooms and the building excellent

"Excellent hotel."

5
macnabgs, Stirlingshire, United Kingdom 09/05/2018

Thoroughly enjoyed my stay in this beautiful hotel. Extremely helpful staff and the room was superb. I would highly recommend a stay here. Everything was exceptionally clean and the air conditioning was very welcome after 2 days on safari!

"Great Experience"

5
User 27/04/2018

This Hotel never run out of ways to make your stay a memorable experience. I stay here frequently and I am recognized and called by name. It's always welcome back and see you soon. All staff are welcoming and enthusiastic. It is my no.1 choice??

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Wander, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on TripAdvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. It is feedback such as yours which motivates the entire team to continue striving for excellence. Please “Like” & "Share" your comments with us on Facebook, Instagram, TripAdvisor and Twitter page to stay informed of our upcoming news, events and exclusive offers, packages and promotions. Best regards, Bhupendra Kumar General Manager

"Awesome stay!"

5
Neguah, Tromso, Norway 07/04/2018

We chose Best Western as a pit stop and place to sleep before our short Safari in Murchison Falls. I have to say, we wanted to extend our stay, but since everything was planned we couldn't. Prior to our visit I had an email correspondence with Pamella (through Expedia.com) which was informative, and we also arranged airport pickup. As agreed, staff from the hotel was waiting for us - and the pickup was complimentary. A security guard and a metal detector met us at the entrance. A good thing for sure, but I question the thoroughness. We all went through the detector and the guard went over our backpack rather fast. Our luggage was carried inside by the staff. They didn't check them. So, if I wanted I could have brought some scary stuff inside. Anyway, it's better than nothing. The receptionist was very kind, especially Pamella. Very helpful! We got a juicy welcome drink while we waited for our room to be ready - which didn't take long. The staff both took us the the rooms and carried the luggage (I must honestly say that I don't like them taking the luggage, because I'm fully capable of doing it myself. But they want to help, so I won't protest). We didn't tip the staff that showed us the room, because we weren't sure what and if. But we gave the hotel 50000 shilling when we left, which is around $13,5. Our room was located on the west side, with view of the road. If you are staying for a longer time and want view, you can always ask for a room on the opposite side, with view of Victoria lake and the garden. Room was spacious, clean and welcoming and so was the bathroom. Room have AC which worked very well. All of us slept very good. As most hotel, it's well equipped and you probably won't miss anything. The location of the hotel is close to a small shopping mall, with KFC, cinema, atm, pharmacy and with among others. A grocery store is also soon to be open. We had to leave at 6am, and we were told that the hotel could give us breakfast to go if we had to leave before the main breakfast started (which is 6.30 am, if I'm not mistaken). But instead of giving us a packed breakfast they actually opened the servings at 5.30. We thought they only had a small selection, but as we could tell the was the big deal. Continental breakfast (order different kinds of eggs) bread, yoghurt, croissant, juice and more. Wifi was ok. We did easy surfing and some texting. Worked fine. Didn't test the speed, but I don't think you can stream, so be sure to download anything you want or need to watch. All in all, very good and awesome stay!

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. We are honored that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness, food, service and staff at our beautiful Hotel were liked by you. The team is happy to learn that your positive feedbacks make our hotel an ‘Outstanding hotel in Entebbe. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Great Location!"

4
alex_delaslo, Nairobi, Kenya 03/04/2018

The hotel is located at Victoria Mall hence very convenient for those looking for affordable eateries such as KFC,Cafe Javas or planning to end their evening by watching a movie at the local cinema. Despite being located in mall, the rooms are surprisingly tranquil and comfortable. The gym and meeting rooms are located within the mall(outside the hotel) meaning one has to exit the hotel to access them. It's worth noting that the hotel is quite close to Entebbe airport approximately 15-20 minute drive. As I was there during a business trip, it was quite frustrating not being able to access Microsoft services such as MS Office 365 from my laptop and also their business center.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Alex, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team and location, making for a more pleasant experience. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. If our findings are correct, by our IT team, due to some configuration issues the MS office couldn't work. The entire team is delighted to receive your feedback on service and grateful to you for acknowledging their efforts. The team and I look forward to welcoming you back in the not too distant future. With kindest regards, Bhupendra Kumar General Manager

"Perfectly designed rooms, good location, forgetful staff at reception desk"

3
kilovolt500, Bangkok 26/03/2018

The rooms are very well designed, spacious, wardrobe, fridge, TV, safe deposit box, iron, space to store suitcase and ample space on the desk; all amenities provided. The bathroom is equally spacious, especially the shower, compliments to the architect and the owner of the hotel. The restaurant is open 24hrs enabling early breakfast with an extensive choice. The service staff at breakfast is very friendly and attentive. A big advantage of the location is the adjacent mall with a foreign exchange office, Java Café, shops, cinema, and fast food. All in all the perfect place to stay after a long flight or up-country trip. The only shortcomings refer to the staff at the reception desk or possibly the hotel policy. I booked the hotel via expedia for my 1st stay and hotel.com for my 2nd stay and within 1 week twice experienced that the airport pick up did not take place. When I arrived from abroad I had the written confirmation that the hotel would pick me up at the airport, however, despite waiting and searching for the Best Western staff, there was nobody at the airport. After searching for a person holding a Best Western sign for 10 minutes and inquiring with persons holding the signs of other hotels without success, I took a taxi and when I arrived at the hotel I was told that the driver were still waiting for me at the airport. To make sure that the airport pickup will be organized for my next arrival 6 days later I requested the reception staff to take notes of my arrival time and flight number. It was in vain, again there was no Best Western staff at the airport to pick me up, again I reached the hotel by taxi, and at the reception were the same ladies with whom I had agreed on the airport pickup. They did not even try to find an excuse nor did they apologize. And I noticed that some guests get a welcome drink at the reception and others don't, probably depends on the type of booking. The internet is not that fast as announced. However, my downgrading of this hotel is caused by the irresponsibility of the reception staff or possibly the managements order not to provide the airport pickup for guests with online booking through such sites as booking.com, expedia, and hotel.com.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for your kind review and I am very pleased to read your positive comments in praise of the property and standards plus the proximity of available facilities in Victoria mall. My apologies for not being able to deliver a seamless stay experience for you. We have duly noted your comments about your airport transfer experience and are very sorry for that. Please be assured that it has been addressed with our responsible teams already. The above notwithstanding, we do hope that you will give us a chance to be of service to you again in the near future. Yours sincerely, Bhupendra Kumar General Manager

"Wonderful Stay!"

5
User 23/03/2018

I was with a group of 12 and we stayed here 10 nights. The hotel was always clean and the staff were all very friendly! They all went above and beyond to serve our group. The chef's food was ALWAYS delicious and was presented so beautifully. He consistently checked to make sure that everything tasted well and it definitely did! Definitely recommend eating all meals at the hotel at least some. The breakfast was also delicious and had such a variety of food as well as wonderful traditional food. Will definitely be staying here again when I visit Uganda!

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for your heartwarming endorsement of Best Western Premier Garden Hotel Entebbe and for being our guest. We are glad that your experience at the Hotel was flawless and that all aspects of your stay from cleanliness to food at our beautiful Hotel were liked by you. The team is happy to learn that your positive feedbacks make our hotel an ‘Outstanding hotel in Entebbe. We are grateful to you for your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘Hotel of your choice' in Uganda soon again. With kindest regards, Bhupendra Kumar General Manager

"Just what I needed after several days traveling throughout Uganda"

5
Jrrob, Washington DC, District of Columbia 13/03/2018

I booked this hotel for one night after I had finished a tour of Uganda's beautiful national parks. This was the perfect cap to my trip. The rooms are super clean and well appointed. The wi-fi is fast. The bathroom is modern, and the water is hot. It's not far from the airport, which is a plus given Entebbe and Kampala's notoriously bad traffic. Transport to and from the airport is complimentary, which is also a plus. The hotel has a restaurant, which I would give a 2.5 out 5. But it's nice that breakfast is included in the room rate. Also, the hotel is connected to a mall, which has a fast food restaurant, a coffee shop, and a sit-down restaurant. The hotel is also a quick 10-minute walk to the botanical gardens, which offer beautiful gardens on the shores of Lake Victoria. Nice plus that the hotel is across the street from a craft market in case you're looking for souvenirs. Also important to note that this Best Western is not like some Best Westerns in the states. It would qualify as at least a four-star hotel.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Rob, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team, making for a more pleasant experience. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. The entire team is delighted to receive your feedback on service and grateful to you for acknowledging their efforts. The team and I look forward to welcoming you back in the not too distant future. Yours sincerely, General Manager

"Great place for day room before flight"

5
Trekandmore, Hanover, New Hampshire 02/03/2018

Clean, new, modern, international class hotel. Very helpful staff. Free access to a members only gym in adjacent mall. Beautiful rooms -- feels like I am already in Amsterdam! Nice big safe for laptop. I did see (after I agreed to a rate for a day room) that there was a deal on trip advisor for a full overnight rate just $4 more. Should have seen that but running too fast.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team, making for a more pleasant experience. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. The entire team is delighted to receive your feedback on service and grateful to you for acknowledging their efforts. The team and I look forward to welcoming you back in the not too distant future. Best Regards, General Manager

"Attending seminar"

4
User 23/02/2018

The reception and check in was good. The ambience and location for the hotel are satisfactory. The staff at reception, concierge and restaurant are friendly and helpful. Movement from the guest area on the second floor to the conference area is arduous. The hotel is located next to a shopping mall.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. David, Thank you for taking time to share your valuable feedback on this forum. I am very pleased to read your positive comments in praise of the property and proximity of available facilities in Victoria mall. We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do so. As we continue to improve our hotel and services, comments such as yours provide us with valuable feedback in identifying areas that concern our guests. We look forward to welcoming you back soon and assure you of our best services. Warm regards, General Manager

" Beautiful hotel"

5
grantsleeds, Leeds, United Kingdom 22/02/2018

Stayed here for 5 nights after our 11 night tour of Uganda. Throughly enjoyed our stay, the rooms are lovely and clean, the bed was lovely and comfy with crisp white linen, well equipped bathroom with toiletries replenished every day - perfect. We ate in the restaurant every night and just about tried everything on the menu- all delicious! And the service was superb, all the waitressing staff are very attentive and nothing is too much trouble for any of them - special mention to Merab- lovely girl and brilliant at her job - but really they all do a fantastic job. The pool is currently under construction, but if you wish, they will take you to a hotel with a pool which is no more than 5 minutes away and collect you - this is free of charge including transport which is an excellent service - we just had one mis-hap with this but when brought to their attention the staff were very apologetic. Would highly recommend and would love to stay again given the chance!

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for taking out time to share your experience with us, I feel delighted to read your review. Feedback like yours serve motivation to the team to deliver their beat to each guest they interact with. I have shared your feedback with my team, it is inspiring for all my team members. I look forward to your continuous patronage. Once again thank you for your admiration and recognition of Best Western Garden Hotel Entebbe, Best Regards, General Manager

"Cosy hotel in a cosy Town!"

4
Khalil H, Kinshasa 19/02/2018

I stayed at the Best Western Premier on a weekend. The hotel is well located at the entrance of the city, but more importantly, built into one of two major shopping malls. Staff are friendly and efficient. No comment on the dining experience because we didn't eat there but it was nice to see that the hotel also had a nice bar!

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on Tripadvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. It is feedback such as yours which motivates the entire team to continue striving for excellence. Please “Like” & "Share" your comments with us on Facebook, Instagram, Tripadvisor and Twitter page to stay informed of our upcoming news, events and exclusive offers, packages and promotions. Best regards, General Manager

"Absolute gem"

5
amitah, Okayama, Japan 18/02/2018

I've stayed here three or four times over the past 18 months and been happy every time. The hotel is clean, airy, and pleasant. The service, including airport pickup, has been good every time. The last two times, I was greeted with fresh passionfruit juice while checking in--welcome refreshment after a series of very long flights. Sometimes they offer espresso during checkout. This is my favorite hotel in Uganda, which is pretty amazing for an airport hotel. The good: All three rooms I stayed in during 2017 were clean and modern with a balcony, large bathroom, and satellite tv. The service has always been great, including helping me find replacement items when the airline once lost my bags for two days. It's very close to the airport, so convenient as a place to crash when you first arrive on a late flight (as I usually do) or for a bit of relaxation in Entebbe before your flight out. It's also attached to a small mall with food options and within walking distance of some of the beachside spots in Entebbe, like Goretti's. The bad: Not much. Make sure your sliding door is locked after you check in; the cleaning staff often leave them open. After repeated stays, I've never had a bad experience. Bottom line: I'll keep coming back.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team, making for a more pleasant experience. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. The entire team is delighted to receive your feedback on service and grateful to you for acknowledging their efforts. The team and I look forward to welcoming you back in the not too distant future. Best Regards, General Manager

"Nice Rooms,Friendly Staff, Restaurant ?"

3
Texmission, Dallas, Texas 17/02/2018

The rooms are great with nice linens and amenities. The front desk staff and doorman were very friendly and helpful along with the manager. The refrigerator in the room wasn't working, however they sent up ice and responded immediately. The challenge was the restaurant. The rating would be higher if the service in the restaurant was better and the food preparation was what we had ordered. The curry was so salty I couldn't eat it and my husband's fish was fried instead of sauteed and was cold. We left and went to Javas Cafe nearby and had a great meal with fast service. Before leaving we discussed these things with the manager and he assured us he would take care of the maintenance issues and restaurant challenges. We will try the hotel again in the future.

"Great for an airport hotel"

5
Gazap0, Lima, Peru 11/02/2018

Unusually good for an airport hotel. Excellent and attentive service, very clean and well equipped. Ten minutes from the airport with on-demand shuttle service. In summary, very convenient for Kampala given how far it's airport in Entebbe is.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on Tripadvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. It is feedback such as yours which motivates the entire team to continue striving for excellence. Please “Like” & "Share" your comments with us on Facebook, Instagram, Tripadvisor and Twitter page to stay informed of our upcoming news, events and exclusive offers, packages and promotions. Best regards, General Manager

"We loved our two stays there"

5
Doffa, Vila Velha, ES 06/02/2018

During our a safari trip to Uganda we stayed two times in the Best Western Garden Hotel. The first time we choose the hotel, because our flight from Kigali was arriving in the evening and we did not want to travel all the way and face the traffic jam to Kampala in the night (An express highway Entebbe - Kampala is being built, which cause delays. On the other hand large parts of the new road are already finished and being used clandestinely). We booked the free airport shuttle in advance and the pick-up was right on time - great when you arrive the first time in a new country. We enjoyed our stay so much, that we booked the hotel one more time for one night before leaving Uganda by air. The rooms were superclean and the beds super-comfy. The balcony was excellent for having a relaxing glass of wine and for smoking. The air con was working perfectly, which we really loved especially, because of many nights before without A/C in other places. The staff was friendly and helpful - especially the vice manager Mr. Haj. Also the small shopping mall right besides the hotel was handy for having a tasty dinner in the "Cafe Javas". The only minus point was the breakfast buffet of the hotel, which we found poor (eggs tasteless, fruits appeared to be old, coffee without taste). Otherwise we can fully recommend this hotel.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, It was a pleasure having you stay with us recently and we truly appreciate you sparing time and posting your comments on TripAdvisor. I am very pleased to read that you were able to enjoy the warm hospitality of our team, making for a more pleasant experience. Best Western experience is incomplete without our team who has been trained to provide friendly, attentive and prompt service and pay attention to the smallest details. The entire team is delighted to receive your feedback on service and grateful to you for acknowledging their efforts. We apologize that, our breakfast couldn't meet your expectations. I have taken a serious note on this and please be rest assured that this has been addressed very strongly and I will personally ensure a corrective action for the same. The team and I look forward to welcoming you back in the not too distant future. Best Regards, General Manager

"Excellent place for business as well as R&R"

5
Arnold C, Lincoln, Nebraska 19/01/2018

An exceptional property. Perfectly clean, staff took care of our every need. Had ten rooms rented for 3 days and meeting rooms, food, activities were world class in such a small resort. Have to admit I was nervous because I never stay in Best Western Hotels in the US because of quality issues.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Arnold, Greetings from Best Western Entebbe, Thank you for your feedback and for taking the time to share your experience on TripAdvisor. The team at the Best Western Entebbe joins me in thanking you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will encourage us to scale greater heights of excellence. It is feedback such as yours which motivates the entire team to continue striving for excellence. Please “Like” & "Share" your comments with us on Facebook, Instagram, Tripadvisor and Twitter page to stay informed of our upcoming news, events and exclusive offers, packages and promotions. Best regards, General Manager

"Pleasantly Surprised, Really!!!"

4
Olutayo B, Rwanda 18/01/2018

This hotel is a very good representative of the brand (or franchise as the case may be). Clean, spacious, friendly staff, good food etc. For me, it is one of the very FEW times that I have not had anything to say regarding hotel services. Slept well too so much so that I overslept one of the days and I NEVER oversleep. Maybe more movie channels that are not only action movies may help some of us, but it is a great place to stay. Internet was stable and quite good. Situated in a mall that gives you other things to do if bored. Great gym, movie theatre in the mall and its 3D etc. Security is good as well. Really, really loved it. A small glitch happened but until I get to the bottom of it, I cannot comment yet. However, services... top notch.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, At the outset we would like to thank you for your feedback. We are delighted to know that you had a great experience during your visit. We appreciate that you have recommended us and we certainly look forward to welcoming you back soon. Best Regards, General Manager

"Highly recommend! "

5
Shir M, Tel Aviv, Israel 13/01/2018

We stayed at the hotel for 3 nights and were very pleased and happy. The room was big, clean and had everything we needed. The staff is nice and helpful, the WiFi is very good, breakfast include a wide selection of good food and the location is very central. There is a mall right next to the hotel with restaurants, pharmacy, laundry and more and the botanical gardens are 5 min walk away from the hotel. There is also a free shuttle from the airport.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Shir, Greetings from Best Western Garden Hotel Entebbe, Thank you for taking out time to share your experience with us, I feel delighted to read your review. Feedback like yours serve motivation to the team to deliver their beat to each guest they interact with. I have shared your feedback with my team, it is inspiring for all my team members. I look forward to your continuous patronage. Once again thank you for your admiration and recognition of Best Western Garden Hotel Entebbe, Best Regards, General Manager

"Great Rooms!"

4
rmulinde, Nairobi, Kenya 10/01/2018

Great rooms, well maintained. Service was a bit lacking though. I asked the front desk for a massage at 7pm, I was told they'd get back to me about availability. They didn't get back to me, rather I called at 9pm only to be told that the masseuse had left. Otherwise it was a good one night stay on my way out of Uganda.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Valued Guest, Greetings from Best Western Garden Hotel Entebbe, Thank you for taking the time to review our hotel. On behalf of our entire team at Best Western Garden Hotel Entebbe, we apologize for the arrangement of massage, that couldn't meet your expectations. Please be rest assured that this has been addressed very strongly and I will personally ensure a corrective action for the same We look forward to welcoming you again to the Hotel and restoring your confidence in us. Best Regards, General Manager

"very satisfied customer"

5
shaikhcpa, Melville, New York 24/12/2017

Excellent modern hotel with good amenities. convenient to airport,. Friendly staff, excellent breakfast, good internet wifi. next to mall with other eating options, secure environment. Will recommend to all.

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr.Shaikh, Thank you for writing a review about your experience with us, I am delighted to see that we were successful in creating memories for you. I hope that you will continue to enjoy our hospitality and food by visiting us frequently to relish our dining experiences that we create for our guests in Jacaranda and Café Pronto Look forward to welcoming you back to the hotel. Best Regards, General Manager

"Excellent value hotel in Entebbe"

5
henryk520, Kampala, Uganda 24/12/2017

Excellent hotel with airport pickup/drop-off at any time. International standard hotel at least 4*.Highly recommended if you trip takes you through Entebbe. Particularly handy for late night arrivals/departures from Entebbe. Special rate for golfers!

"Hotel and staff are AMAZING!"

5
worldtravellermark, Kitchener, Canada 12/12/2017

When you hear the term Best Western, you don't always associate it with a standard of quality you list with other larger chains. After the service I received at this hotel, I would challenge any hotel in Entebbe/Kampala to rate themselves even close. Long story short...my expensive DSLR got irreparably damaged on the day I arrived (a Sunday) and I was due to leave for the Bwindi Forest the following day at 7 am. Finding a camera shop open in Uganda on a Sunday is just this side of impossible. Not for this hotel. The staff of this hotel not only found me a car and driver, but researched shops that might have a point and shoot camera that I could buy to at least take pictures during my safari, and that was open late (this was 2 pm). They even kept in touch with the driver to ensure I was getting what I needed, and met me upon my return to make sure I had gotten what I needed and was treated fairly! If I could rate the staff as AMAZING for this post I would. I return in two days, and will be commending them to their head office for their work. Thanks, and WELL DONE!

"Excellent for meetings, workshops and conferences"

5
User 06/12/2017

Recently, I had a workshop here and the service was amazing. The hall is big with a big screen projector and the chairs and tables are movable ( you can conform to any meeting style at anytime) --the internet is perfect ( that's like an oasis in the desert of SLOW INTERNET IN UGANDA). Support staff are always there and they are nice .....I finally got a favourite Hotel in Uganda.

"Very convenient and comfortable, good breakfast"

4
JolantaM, Abu Dhabi 27/11/2017

We arrived in Entebbe late in the evening and only needed a hotel for 1 night of sleep as we were departing early the next morning. The Best Western in just 15 minute drive from the Airport and very conveniently located adjacent to Victoria Mall. Airport shuttle was included in the price of the room. The staff were very friendly. The room was nice, clean, and the bathroom was big with a nice shower. Breakfast started early so this was very convenient for us, there was a variety of food, it all tasted good.

"Excellent hotel! Recently held a four-day international conference here"

5
vikingpige, Brighton, United Kingdom 10/11/2017

and booked every room in the hotel. It is a modern and stylishly decorated new hotel with wonderful, efficient and friendly staff that take good care of you. I was convening a 4-day international conference here last month and the whole thing went really smoothly, in large part because the staff here are really first class: friendly, capable, efficient and eager to please. Joao, the manager, is also flexible, accommodating and amenable. I received many positive comments about the cuisine at the hotel and was impressed by the quality, standard, variety and creativity of the chef team and the food served. The conference facilities are very good and Bernard, the IT guy, was always on hand to make sure things went smoothly. Let me reiterate that it is the excellent hotel staff that sets this hotel apart from others where we have held our international conferences: Alice, Kumar, Pennie, Bernard, Pamela, Fortunate, Ibrahim, Sharon, Dora, Victoria, Steven – and I could go on – have all been fantastic. Please pass my thanks to them for all hard work, which made my life easier and our conference such a success!

"Exemplary services"

5
User 03/11/2017

Exemplary customer care from front office to our conference room. IT Guy, Benard, was extremely helpful and ensured that conference went well. Alice(sales and marketing) had a busy schedule but amidst all that, she had the time to ensure that there were no hitches and of course f&b Vanessa, Polly and entire team were on their toes to ensure we were well attended too. Perfect venue for your conference. No regrets.

"Smart, uptown hotel"

4
890harrietn, Kampala, Uganda 31/10/2017

Best Western GHE is a relatively new entrant in Entebbe City of Uganda. The hotel is located within Victoria Mall so a number of amenities such as shopping, gym, medical clinic, pharmacy and restaurants are nearby. The food was fairly good, as was the service. However, the spread/variety of the buffet appears fairly limited, particularly the dessert section. Many times there were none/not enough pastries. The fruit tastes as if it has been prepared with a knife used to prepare other cooked food/meat. The rooms are extremely well appointed. However, the housekeeping staff is consistently sloppy. They kept neglecting to replace consummables such as lotions, sugar, cream for the complimentary tea service in the room.

"Layover Before the Mission Begins "

5
User 28/10/2017

A small group from Rock Church San Diego was in Uganda for a men's conference in Masaka. We stayed here after our 26 hour flights from the US. This place is super legit. Maybe one of the nicest hotels I've stayed at while on a mission trip. The hotel is brand new and they didn't take any short cuts while building this gem. Bathrooms have everything from blow dryers to razors. The bed was super comfy. I'm trying to find one thing I didn't like about this place, and I got nothing. The breakfast was on point. Omelet bar and a bunch local favorites. Seriously, if you are reading this trying to make a desicion on whether to stay here or not, take my word. This place is where it's at. I think that's why it was $100/night. In USA. A hotel like this would easily be $300

BWP_Entebbe, General Manager at BEST WESTERN PREMIER Garden Hotel Entebbe, responded to this review
Dear Mr. Nieto, Many thanks to have had the time to share your experience online. We are overwhelmed with all your compliments and to come to the conclusion that was a flawless experience, really make us feel that we are going in the right direction, many thanks on behalf of the entire team!!! Just a clarification regarding the mentioned rate for our readers, we charge $100USD to use a room for the day only(max 10 hours), we have charged You $130USD/night because your organization benefits of a especial rate with us. For even better understanding, currently we are charging $155USD to a walk-in, but slightly cheaper rates can be found through other booking channels. We are looking forward to hosting you again in a nearest future. Kind regards, Joao Carvalho gm@bestwesternghe.co.ug

"An Amazing Stay Experience"

5
User 26/10/2017

I walk into my room completely exhausted after an eventful day and over 4hrs drive, to my surprise my room was adorned with very beautiful flowers, wine and cake...nicely written message for my big day....wow wow wow... this was an experience straight out of this world. I will never forget how special you made me feel, it is people like you who take time to do special things for others that make this world all the more beautiful. Thank you very much.... always my home away from home.

"Awesome service"

5
User 24/10/2017

I had a wonderful time at the Premier Garden Hotel. Very modern hotel and the best food in Uganda. A big shout-out and a round of applause going to the Chefs Kumar and Ramesh for their wonderful service, excellent cuisine and taking care of the individual wishes of their customers. Cannot wait to come back!

"Amazing experience..."

5
User 23/10/2017

Best Western has an awesome corporate/business experience. I was there between 5-7th October, and needless to say that the facilities are of high standards in the region and the staff are excellent. Thank you Fortunate for the help, professionalism and excellent customer service. All the best.

"Wonderful!!"

5
GJLeChem, Orem 20/10/2017

We had a wonderful beginning to our African adventure when we stayed at the Premiere Garden Hotel.. The hotel is very modern, clean and comfortable. From the moment we were picked up at the airport we felt taken care of. The entire staff was so welcoming, courteous and polite and went out of their way to make us feel welcomed and taken care of. They were incredible!! The complementary breakfast was excellent as well as dinner in the restaurant. The only downside was the pool is still under construction but we were taken to another hotel and were able to use that pool and the driver returned exactly when we had asked them to. I would highly recommend this hotel to anyone thinking of spending time in Entebbe.

"Nice Business Hotel"

4
User 19/10/2017

Best Western has lived to its name in Uganda. From the smiling and welvoming Fortunate at the reception to the chic rooms, this hotel provides value for money. The restaurant was good and the chef willing to accommodate different dietary needs even at a short notice.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.