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Best Western Hotel Inn, Elyria

3.5/5  - basé sur 376 notations.
636 Griswold Road, 44035-2392, Elyria, United States - See map
Best Western Inn - Exterior The Best Western Inn is ideally located in the center of Elyria. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This charming Elyria, Ohio hotel offers convenient access into downtown Cleveland and to key area attractions such as Oberlin College and Cedar Point Amusement Park. Conveniently located off of Interstate 80 and Interstate 90 in northern Ohio, the Best Western Inn prides itself on providing the best in customer service and accommodations at an affordable rate. Each well-appointed guest room and suite at this Elyria area hotel features cable satellite television with HBO® and high-speed Internet access. Hotel guests are welcome to a complimentary breakfast each morning before taking a dip in the indoor heated swimming pool or working out in the fitness center. Situated 26 miles outside of downtown Cleveland, the Best Western Inn provides easy access to a variety of Cleveland area attractions including Jacobs Field, the Cleveland Browns Stadium and the Thistledown Horse Racetrack. Families especially will love spending the day at the Cedar Point Amusement Park or the Cleveland Zoo, both located within 30 minutes of the hotel. This Ohio hotel also provides convenient access to Oberlin College and the Lorain County Community College. Business travelers staying at the Best Western Inn will be close to corporate locations including the I-X Convention Center, Invacare, General Motors and Ford Motors. The friendly, helpful staff at the Best Western Inn is ready to ensure a fun-filled memorable stay in Elyria, Ohio. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Inn

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Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 378 guest reviews
NOTE ISSUED
Excellent
111
Very Good
137
Average
70
Poor
41
Terrible
19
REFER TO NOTICE
Business Business
49
Couples Couples
100
Family Family
162
Friends getaway Friends getaway
20
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family visit at Oberlin college"

4
15/11/2018

The hotel is on a major highway halfway from Cleveland airport to Oberlin Conservatory. The room was spacious and comfortable. Breakfast was fresh continental. The hotel was close to restaurants. We liked it.

"Happy customer"

4
14/11/2018

With so many choices when booking hotel stays, our previous stays at Best Westerns in other cities lead us to this location. We were again satisfied. Up dated lobby and rooms continue to satisfy out needs for a quite, clean, comfortable night stay. Nice breakfast selection and great staff added to our comfort. Great job!

"Satisfied customer"

5
11/11/2018

Stayed 2 nights – nice first-floor room very quiet – staff was friendly and work hard – they had sprinkled sand on the parking lot ice when I went to my car at 7 AM. Good breakfast. Good workout room. Reasonable cost for a dependably good hotel.

"Good location"

4
09/11/2018

Wanted to be close to Rock and Roll Hall of Fame, but not downtown. With a 30 min. window, we stayed inexpensively and made it there as the hall opened. this allowed plenty of time to visit, yet make it home the same day.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for doing this review. I am glad you were able to get to Rock and Roll Hall of Fame. We hope to see you again.

"A nice place to rest"

4
08/11/2018

My partner and I drove from New Jersey to Chicago for a gala because plane tickets were way too expensive that weekend. Elyria was a little bit more than half way and we saw that, since it's area off of I-80 was a hotel park, we would stay somewhere to catch up on some sleep for the night. The price for the Best Western was fairly low so it did make me a little nervous that we would be booking this room blind without seeing the quality of the facility first. We stayed here a total of two nights (way to Chicago and the way back) in the non-smoking rooms and it was a good experience. When I heard they had free breakfast I assumed it would be cereal, fruit, oatmeal and coffee but it's actually a whole breakfast bar! Omelettes, sausage, bagels, hash browns, all different kinds of juices. It was definitely the jump start we needed to get back on the road. The only negatives were that because it's a smaller hotel that does have smoking rooms, almost the whole building smelt like a cigarette. And the shower heads were absolutely disgusting. They had mold around the base and just from the design you can tell they are decades old. Definitely time for a refresh with those. Besides that, everything was great ! We would definitely stay again.

Sue R, General Manager at Best Western Inn, responded to this review
I am very sorry about the shower heads and the smoke smell. I am glad to hear you enjoyed our breakfast. We hope to see you again on your next trip to Chicago.

"Lovely!"

5
07/11/2018

Except for wet, barefoot guests walking thru the corridor and lobby (from the pool), this was a very pleasant visit. Wish we could have stayed longer, just to enjoy the accommodations. Left too early in the morning to enjoy the breakfast.

"Just passing through ..."

5
07/11/2018

Lovely hotel! Elyria is a stop-over for us when visiting family, and we're only ever there for just one night. But we may have to plan a longer stay, just to enjoy the beautiful accommodations! My last review pointed out the ick-factor of guests walking around barefoot when going to, or leaving, the pool. I guess management didn't think it important enough to address, as we saw several dripping wet, barefoot guests in the lobby and corridor. Manager-on-duty was also more pleasant and hospitable than than the one on duty during our last visit. Would definitely recommend (if you can get past the wet bare feet on the carpets).

"Good Clean Room. Nice Staff"

4
06/11/2018

We had no problems with the Best Western room. It was a decent room for a pretty cheap price. We got into pretty late and the staff was very courteous. The breakfast was standard eggs hash browns sausage and a pancake maker.

"Good clean, comfortable place to spend a night on the road"

4
26/10/2018

Pleasant professional staff. Comfortable and very clean room. Looks like there may have been some recent updating to carpets and decor. New TVs being installed. Good place to get a good night's rest on the road.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to do this review. I hope you enjoyed our new TVs. We hope to see you again on your future travels.

"our trip to chicargo"

5
24/10/2018

great hotel, the breakfast was hot and lots to choose from! the beds had pillow top and many pillows (4 per bed) will stay here again when passing through. very quiet and was able to sleep in a very soft safe hotel

"Nice get away. "

4
09/10/2018

We went to visit our new great nephew, such a cutie. The hotel was nice, and clean. Sue and Debbie at the front desk were wonderful, very helpful and pleasant. My family enjoyed the hot breakfast, try to get down there early, it can get crowded but the staff kept it stocked. Comfortable beds and pillows. My grandsons loved the indoors pool.

"Cedar Point Trip"

5
03/10/2018

We brought a large group of teens and were treated like royalty. Rooms, food and staff was great. The front desk were very accommodating and helpful. Close enough to Cedar Point but not the high cost of lodging. Great price for our rooms.

"Lack of Functional pool"

3
26/09/2018

I wish the swimming pool had been operational I stayed two nights in the pool was not available either night I booked the hotel because it had a poolFunctional pool. The room was clean and everything was in order, plus it was bug free

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for staying us . I am very sorry the pool was closed, it was for the safety of you and other guests. It is now operational, hopefully you will come back and be able to enjoy it.

"great staff"

4
22/09/2018

do not have one complaint. all staff helpful and very nice, wanting us to have a good experience at their inn.The room was very clean and so was the bathroom. If we travel in this part of the country we would choose to stay at this inn again.

"Rock and Roll Hall of Fame"

4
21/09/2018

30 minutes to Downtown Cleveland Save $$$ by staying a little farther away. Left Monday morning for Detroit also missing downtown Cleveland traffic Nice place, easy to get too, Room was clean and everything worked. Breakfast was decent. Friendly and helpful staff. My only complaint was the Bath and Pool towels are way to small, more like hand towels

"Relaxing "

5
20/09/2018

Checked in on a sat to get rest for a day of fishing. Room very well kept also staff great . Lady at check out offered grav n go breakfast at 5 :30 since it was so early. Thanks had a great stay and will stay next time we go on fishing charter in the area.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you, I am glad you enjoyed your stay. We look forward to seeing you on your future fishing trip.

"Poor attention to detail during renovations"

2
06/09/2018

I won't go into all of the details here, but there was just an overall lack of attention to detail at this property. Our door to the room had a one inch gap between the jam and actual door. Heard all off the hallway noise etc. All of the faucets in the room were installed incorrectly. Cold was hot and hot was cold. It was a smoking room, so I realize there would be some odor, but the odor in this room was really, really thick. Like they didn't even try to freshen it. I normally enjoy my time at Best Westerns but this particular property is lacking.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for bringing these issues to our attention. I am sorry we did not meet your expectations.

"Since when does breakfast start at 7:00?"

3
23/08/2018

This hotel is dated and has no curb appeal, but the beds, linens, and rooms are all pretty nice (except the trendy square bed pillows.) Water pressure in shower is substandard, but the bath products are above average, shampoo, conditioner, and soap. Here's what really grinds my gears tho'. When traveling, most people like to get an early start. How do you do that when breakfast starts at 7:00? I asked why this is and two different gals at the desk said people complain about it "all the time." OF COURSE THEY DO. What we have is owners who really don't give a damn about what's convenient for us.

Sue R, General Manager at Best Western Inn, responded to this review
I am very sorry about our breakfast time, we do usually have most of it out by 6:30. The pillows are a standard size, it is the way the housekeepers fold them that make them so square. I am sorry if this made it uncomfortable for you.

"Great place to stay from Cedar Point"

5
20/08/2018

We had adjoining rooms for our two families coming back from Cedar point. Had a pool! Great breakfast too!! Comfy beds!! Bathroom kind of on the smaller side, just had shower and toilet but the sink was outside the bathroom door in our room. A little different but still the room worked just fine for what we needed it for, a place to sleep so we weren't driving so long. Great price too!!

Sue R, General Manager at Best Western Inn, responded to this review
Thank you, I am glad you enjoyed your stay. We hope to see you again.

"Overnight stay to PA and back"

4
14/08/2018

My family was traveling from IL to PA then back. We needed somewhere to rest because my 5 y/o twins couldn't handle the long drive. We picked this Best Western because of it's ratings and it's price. Staff were friendly, rooms were clean, and beds were comfortable. Continental breakfast was OKAY. We would stay here again.

"Almost perfect "

4
01/08/2018

This is one of the best motels in Elyria and now that the 49th Street Bridge has been removed it's easily accessible from the entire Mall area. The pool is a gem in itself. The staff is pretty friendly. I found my room in good order with the exception of a lifesaver candy between the bed and the nightstand. It's okay Best Western management I got this. Put on a little Maids dress picked up the piece of candy and toss it in the garbage can. You're welcome. Maybe in the future you'll let me clean other rooms. LOL. In all honesty though this Best Western is one of my favorite places to stay

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay with us, I would like to apologize for the candy wrapper. We look forward to seeing you again.

"Great place to stay"

5
31/07/2018

This hotel is located in a perfect location. Close to everything. Even though it is only a 1/2 mile off the Ohio Turnpike there is hardly any traffic noise. Lake Erie is only 7 miles away for swimming or fishing enthusiasts.

"Very nice!"

5
30/07/2018

Outside, the hotel was a little nondescript. But the inside was beautifully maintained. Our trip was a quick stopover, so we didn't partake of the breakfast buffet. Lobby and breakfast area were clean. Guest rooms were lovely ... can't beat a Best Western pillow! A couple of things that were missing: no 24-hour coffee in the breakfast area or lobby, and no designated outdoor smoking area (some of us still smoke). A bench maybe, around the corner of the building ... Something else for management, from a health perspective: Don't allow your guests to walk barefoot around the hotel. We crossed (ick!) paths with two of them either on their way down to, or back from the pool. It's just nasty!

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for staying with us, I am glad you enjoyed your stay. Coffee is available in the breakfast bar at all times. The desk would be more than happy to make more if they knew it had run out. I agree with you about the guests walking around barefoot, we do tell them they need shoes on while in the breakfast area. We hope to see you again.

"Good Hotel - Give it a try"

4
29/07/2018

This is a nice hotel - do not let the outside of this building deter you. I was happy to book at this hotel because we needed connecting rooms due to traveling with 80+ grandmother, They offer a 'suite' which is basically 2 rooms connecting. This was perfect for our family. The beds were the most comfortable I have slept in. This hotel was the last hotel on our week long vacation and we slept the best here. I was very leary when we first pulled up because the immediate surrounding area was not the best looking (it's next to a used car lot) and the building is a mustard yellow color with high weeds. However, once I walked into the front door, my opinion was changed. It is a very pretty hotel that you can tell was recently updated. There are some dated items in the hotel which I hope they change. There are 3 ceiling lights in the hallway by the 'breakfast' area that are very dated. Plus, the microwaves in our rooms are VERY outdated. Check out the pictures I've shared....it was a good laugh for us. We didn't try them but I assume they work. The mini fridges in the rooms were great. It was the first time we were able to put ice packs in the small freezer section and they actually froze to use the next day. The rooms were nicely decorated and you could tell it's newer carpeting. The sinks are separate from the toilet and shower - which I don't really like because I'm the female with 3 males so washing up at night is difficult unless you take a shower. But, it was a nice clean area. The rooms were clean. Our room as right by the stairs on the 2nd floor, which was a little annoying because the stairs door constantly slammed when people went down. I was surprised how many people used the stairs. But, it only happened before 10:30pm and after 6am. so it didn't really disrupt my sleep. Maybe the Hotel can put some type of quiet closer on those doors to help with the noise. The outside of this building needs to be repainted and the weeds taken care of. It needs a good POP color that is inviting. the mustard yellow is hideous. Maybe a nice white/gray color with Blue trim. something to attract you in a nice inviting way. Breakfast was good. Typical Cereal, pastries, a machine that made fresh pancakes on demand. The day we were there we had sausage, mini omelets, and hash browns. It was tasty. The indoor pool - the pool door was the trickiest part. We had to ask the front desk how to get in. You have to turn the handle up and not down to get in. The pool was Clean. Although it's 'heated' it was a little chilly - but you can't have a pool too warm otherwise you have bacteria. The pool area is clean and even the bathroom in the pool area was well maintained. Upon our checkout - I was happy to see there was a good amount of cleaning staff. More than I've seen at other hotels which shows how they maintain the nice cleanliness of the hotel. Everyone was very friendly. I would definitely stay at this hotel again. Our suite was a great price - much cheaper than other hotels in the area where we needed 2 rooms.

"Great Customer Service"

5
28/07/2018

Along with the usual great service that a Best Westerns offers, my group were leaving before breakfast was being served. The staff had a bag with water, cereal bar & fruit ready at checkout for all of us. It was a great thing being we were on motorcycles.

"Very nice facility for overnight stay"

4
03/07/2018

The rate was $89 + taxes with the actual being just over $100. Very friendly and helpful staff. Room was very clean and comfortable. Our room was very quiet. Check-in and check-out was very efficient, and registration person helped me correct an issue with my BW rewards. Would stay there again.

"Was a disapointing stay"

3
28/06/2018

I was not totally happy with the stay. I thought we were to have a handicap room,but it wasn't. There was a button on the outside by the door, but found out it was for Hearing impaired, what ever it was to do. The bath room was very small. probably only 3 foot square area to stand in. Rest of room was great. Was told breakfast at 7am. WE were packed and ready to leave at 6 am, so decided to leave and eat elsewhere! Drove around to checkout and guys were in there eating. I was upset and left anyways!

Sue R, General Manager at Best Western Inn, responded to this review
I am very sorry you did not get breakfast. The button outside your room is for the hearing impaired. Our handicap rooms only have one king bed. I hope you will give us another try.

"‘Best' for a night"

3
14/06/2018

This is a standard hotel in a large chain. A few items to mention: 1. The hotel is located in an ideal area. Close to the highway with nearby restaurants (Red Lobster, Denny's, Wendys, McDonalds, etc.). It is two story with rooms all located off an inside hallway (not motel style). There is an elevator. 2. There is an indoor pool and small workout room. The pool does have a lift for wheelchair access. 3. The breakfast was good, the area clean, and the staff (Becky) very helpful. Breakfast included yogurt, boiled eggs, fried eggs, cheese omelet, sausage, hash brown patties, white bread, small bagels, donuts, pancakes, 3 types of cereal, and juice and coffee/tea. All that we had were tasty. 4. Sue, front desk, was very pleasant and customer focused. She really tried hard to please guests. 5. The room was updated and very clean. The bed was adequate - not either super hard or super soft. The pillows were slightly lumpy. The towels were again adequate but not lush by any means. There was a frig and coffee maker in the room. 6. The internet was excellent and free. A code was needed. 7. The parking lot was well lit. I would stay here again if in the area.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for this detailed review, I appreciate the details and the time it had to take you to do this review. We look forward to seeing you again if you are in the area.

"Just ok"

2
14/06/2018

The staff was great, friendly and helpful. One of the reviewers said the rooms were updated. Not the one we stayed in. There was a tissue shoved in the drawer to keep it closed. Another one in the door peep hole.

Sue R, General Manager at Best Western Inn, responded to this review
I am very sorry about the tissues in the different spots. I did tell my housekeepers to check the peep holes. I hope you can forgive us for over looking them and give us another try if you are in the area again.

"Decent stay for the money"

4
31/05/2018

Clean rooms, updated decor. Older hotel with updates. The faucet on the sink was set really close to the bowl of the sink... hard to wash hands. Bed was comfortable, but pillows were not. Good size mini fridge in the room. Only 2 bath towels in the room, which was not enough for my husband and my long hair. Breakfast was good... frozen omelettes & bacon, biscuits & gravy, pancakes... plus the usual fare. Decent stay for the money.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay, I am sorry about the shortage of bath towels. Thank you , we hope to see you again.

"Perfect place after a long day on the road"

5
12/05/2018

Easy access from I-90 and I-80. Extremely clean room. Bedding was perfect. Breakfast was just right. Lots of space in the room. Had a late dinner at the Harry Bull bar/restaurant across the street and gassed up at the Safeway down the street. Key point for the traveler is that this is a very easy hotel to access, with excellent dining options and convenient access to gas. Lots of hotels to choose from in this area. Can't go wrong here.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay here. Thank you for leaving this review ,we hope to see you again.

"Very good "

4
11/05/2018

Rooms were very clean and big. It's a bit of an older hotel but they have remodeled and it was nice. Staff were very friendly and helpful. Location is convenient to the interstate, but not a lot of food options around the hotel. Good price and a good stop for us.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for recognizing the our staff, they like to hear guests think they are doing a good job and not just from the manager. We hope to see you again in the future.

"Chicago bound"

4
09/04/2018

Nice place for a good price. The hotel was close to the main road and many restaurants. They offered a good breakfast, nice room, the beds were comfortable. Staff were friendly and helpful. Would stay here again.

"Horrible housekeeping, filthy room "

1
12/03/2018

The reception area is nice. The room I stayed in was unacceptable. There were toys sticking out from under the bed, trash behind the nightstand, sticky residue all over the night stand, phone, and tv stand, dirty sheets on one of the beds, toothpaste spit on the faucet, dust everywhere and dirty underwear on the bathroom floor. I voiced my concerns the next day. I had just driven from Connecticut, was exhausted, and didn't notice the underwear until the next day. I just wanted my room legitimately cleaned. I wouldn't be writing this if the room was cleaned properly. Instead, they only removed the toys and underwear. They left the dust, stickiness, trash, and tooth paste spit. I honestly don't know how housekeeping gets away with this unprofessional behavior. This room was absolutely disgusting. I do not think it is unreasonable to expect to rent a clean room, especially after all these details were brought to the attention of the front desk.

BestWesternHotels, Corporate at Best Western Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good/Ok"

3
11/03/2018

I was impressed with staff (friendly and warm) and breakfast bar was very good. Choices and options were plentiful and staff was quick to help in anyway possible. I wasn't happy with the smell of smoke from other hotel stayers. Cigarette smoke was STRONG in our hallway. I was concerned that you did not need a key to enter the back door of the hotel, and also the pool area. It's scary to think that anyone could come into the hotel. Not cool. Also, the microwave was pretty dated and took forever to warm up food. Other than that, my stay was good. Clean rooms. Friendly staff.

"Great Best Western in Elyria, OH"

5
30/12/2017

We selected the Best Western Inn at Elyria, Ohio, because it was the halfway point on our trip from Illinois to the East Coast. When we arrived after seven hours on the road, we were cordially welcomed and prompty given a room and instructions on where to park and what door to enter to provide easiest access to our room. The room was clean and spacious and equipped with a refirgerator, microwave oven, safe, coffee-maker, and with wi-fi readily availabe using the password given us when we checked in. Everything about the room made us feel comfortable from the minute we walked in. Not only was the room everything we hoped for, but we also received a complimentary breafast the next morning. The breakfast bar included the makings for any kind of breakfast anyone could want. When it was time to hit the road again, we were rapidly processed through check out and sent on our way with the same cordial treatment we had received upon arrival the night before.

"Excellent!!"

5
23/12/2017

It was an amazing room! The staff was very polite and overall great! The service was fantastic! The Best Western has a fantastic breakfast, the food tastes amazing! Would definitely stay there again!!

"Not much to look at from the outside, but great place to stay."

5
14/12/2017

The outside and lobby aren't anything special, but this is a great place to stay. The staff is very friendly and helpful. Breakfast is good with lots of choices. The rooms are good sized, beds very comfortable, and best of all, everything is very clean. It appears to have been recently renovated.

"Convenient"

5
04/12/2017

Located right off I 90 easy off and on.. Everything is close by for choosing eat in restaurants or fast food. I stay here while traveling from Ma to Mn. It is about the half way mark. Nice clean rooms and breakfast in the am. A great place to stay,

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay, we look forward to seeing you again on your next trip. Thank you for taking the time to do a review for us.

"Dissatisfied"

2
20/11/2017

Could not even get into the room I was assigned. I went to the front desk twice before someone came to help. In the room the microwave was old and they provide a coffee pot with no pot. And you apparently can not have people visit you while staying here.

Sue R, General Manager at Best Western Inn, responded to this review
I am very sorry that you had to go to desk twice to get help. Our coffee makers are one cup coffee maker, no pot is required. You can have visitors while staying here, however they must be registered guests to be in the pool. I hope you can give us another chance to provide you the good service every customer deserves.

"Perfect for visiting Oberlin College"

5
08/11/2017

The Best Western in Elyria is clean, affordable, easy to find, and well located. Parking is ample and easy, there are many chain restaurants nearby, and my favorite part is the pancake machine at the free breakfast buffet.

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for staying with us, and posting this review. I am glad you enjoyed the pancake machine. We look forward to seeing you again.

"Average but could do better"

3
29/10/2017

My wife and I traveled to the area to visit our son at a nearby college event, and this economy low frills hotel just barely met our expectations, and it still needs to try a bit harder. Pros: Room was clean, bed was ok, location was quiet. Cons: Decor was dated and sort of sad, our 'non-smoking' room was near 'smoking rooms' and the hallways reeked of cigarette smoke, breakfast should have included more healthy options. Offensive FOX News channel was blaring in the dining room. Hotel was understaffed with one person handling all the duties. She was competent, but I felt sorry for her. Potentially dangerous situation. A couple of positive tweaks could push this hotel into the VG category for it's class.

Sue R, General Manager at Best Western Inn, responded to this review
I am sorry we did not meet your expectations. The desk clerk would of been more than happy to change the tv channel for you. The remote is left out so guests turn on what they want. We are working on eliminating the smoking rooms in the future. I hope you will give us another chance in the future.

"A Comfortable Place to Stay in Elyria"

4
22/10/2017

Typical BW spacious room with comfortable bed and facilities (WiFi, TV, bathroom equipment) that work. Breakfast was not the best, but was adequate and better than other places that we have stayed in Elyria during previous visits. For my wife and I, this facility was very comfortable and a good value. We will stay there again.

"Clean, but inconvenient."

3
20/10/2017

The hotel was clean, beds comfortable and staff pleasant. But we need a handicapped room and the walk to the room was considerable. There was no walk-in shower or hand-held shower. The tub was so deep, very difficult to get in and very slippery. Don't know if we will come again - better than the motel we stayed at before, but twice the price.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad to hear that we are a clean place to stay. After talking to you about the needs in the handicap room, we changed all the handicap rooms shower heads to have the option of being hand held. We try to improve on the guests needs. I hope you come back to see the difference.

"Great value for good clean hotel"

4
19/10/2017

Great value for good clean hotel with good breakfast. Would recommend. Efficient ataff for check in and checkout. Remodeled hotel and was clean and modernized. Good hot breakfast and definitely worth the money. A+ recommendation.

"I will stay here again"

5
13/10/2017

Great room. Very nice friendly staff. I was there to get away and study. I arrived early and started my work in the breakfast lounge. Once my room was ready ( and they went ahead and did my room ASAP) I went upstairs and work through the weekend. I will stay there again.

"best place to stay and reasonable"

5
24/09/2017

We wanted a hotel that was a little off from the turnpike. This fit the bill. Mall right there and restaurant within walking distance. Loved Room 103 which was down at the end of the hall so we parked right by our first floor room and went out the back door when unloading and loading the car. Also good to go in and out the back door using the key card, to the local restaurant and Dollar General. We just called the hotel at 440-324-5050 because we are a Best Western member we got our room cheaper than any booking agency. We could cancel anytime without paying more or get a penalty. We reserved a non smoking room with a king bed. I am posting pictures for you to see how nice it was. They have a pool, but we didn't use it. Also a nice fitness room with an assortment of equipment. Lounging area up by the front desk. Very friendly staff and so helpful. Thank you goes out to Sue the 8 am to 4 pm desk clerk and to Debbie the 4 pm to midnight staff member. You gals are the tops as far as we are concerned. All hotels should have such good staff as that. Even the other staff members were friendly and helpful. Hotel was very easy to find off the turnpike too.

"Good place for over night"

4
23/09/2017

This place is clean and the staff was nice. They are making upgrades so they are getting better by the day. With so many crappie hotels out there, this was a sigh of relief to see clean beds, good carpets and nice staff.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad to hear that you noticed our improvements. Thank you for taking the time to do this review. We hope to see you again in the future.

"Cedar point visit"

4
18/09/2017

Very nice hotel, i would stay there again if I'm ever in the area. There's stores very close by. The staff was nice and very helpful. The first day breakfast was nice with sausage,omelettes, hashbrowns and they have an machine that makes pancakes and you can also add toppings. They also have continental breakfast items. I only had two complaints wish they had regular size pillows and one day housekeeping didn't clean one of my rooms, but front desk staff immediately resolved room incident by bringing clean towels and taking trash out.

Sue R, General Manager at Best Western Inn, responded to this review
I am sorry you did not come back from Cedar Point to a clean room. Our pillows are a standard size, but the housekeepers have a way of making them appear to be smaller. They shake out. I am sorry if this caused you not to sleep well. I am glad to hear that you would stay here again. Thank you for the review and hopefully we will see you on your next visit to Cedar Point.

"Great people, Great stay"

5
18/09/2017

The outside of the building looks a tad dated and the entrance into the parking lot is tight but that is the only bad thing I can say about my stay. The employees are wonderful and the rooms were perfect. The breakfast was delicious and the coffee was hot. I will not stay anywhere else in Elyria.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed staying with us. Thank you for doing the review, we look forward to seeing you in the future.

"Best Western Inn, Elyria, Ohio"

4
08/09/2017

Very nice place to stay, staff very friendly and helpful. Room very clean and nice decor. Hotel close to area restaurants. Would stay here again, business or pleasure. Price of the room was right. Nice quite stay.

"good value"

5
06/09/2017

I prepaid for my room, excellent value. Lovely room well kept well located easy access from expressway near restaurants and gas station would stay again and recommend to friends enjoyed our stay very clean bathroom

Sue R, General Manager at Best Western Inn, responded to this review
I am glad to hear that you enjoyed your stay. We appreciate your feed back and look forward to seeing you again.

"hotel review"

4
24/08/2017

Good hotel value, competitive pricing for the area. This location in Elyria Ohio has very friendly and helpful staff members. Carpets could use a steam cleaning but other than that it is a clean hotel.

"Not bad"

3
24/08/2017

We stayed here for just one night. It was fine. We used the indoor pool. We missed breakfast, unfortunately, so can't speak on that. But the accommodations were just what we needed. Very nice check in staff.

"Two thumbs up!"

4
19/08/2017

Since 2012 I always stay here overnight on my trips from NJ to IL and back. The hotel is very accessible from I-80. The staff, from the desk to housekeeping, is always helpful and professional. The rooms are clean. Breakfast is delicious specially the sausage and gravy!

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed the sausage gravy. We look forward to seeing you again, thanks for taking time to do this review.

"Good Value"

4
10/08/2017

This hotel was easy to get to. It was about 25 miles east of Cedar Point. It was very affordable, especially in comparison to the hotels in Cedar Point. The breakfast was good and the place was clean.

"A good place to stay"

4
09/08/2017

Stayed here for two nights to attend a relatives funeral. This hotel had obviously been redone. All new looking carpets, walls, beds, and furnishings, and outside had new paint also. Only problem, not for us, is that the pool was down for maintenance. We will stay here in the future when in the area.

"Clean and Comfortable"

4
09/08/2017

My wife and I stayed here overnight on our way home from vacation. The hotel was very convenient to get on and off the turnpike. The hotel is an inside entry one. I will not stay in outside entry hotels. The front desk clerk, Joseph, was excellent. He was courteous and very helpful for us. We did not have a discount coupon for this hotel. I asked if he accepted coupons from other Best Western hotels and he said yes which he didn't have to do. He offered us a membership which got us a $10 coupon for a future stay at any BW hotels. The beds were very comfortable with lots of pillows. The room was nicely decorated and had amenities such as a refrigerator and microwave and of course a TV. The hotel offered a very nice hot breakfast in the morning which was well worth doing. The morning manager (Becky) was very nice. She came around to every table to great all and make sure everything was okay. I highly recommend staying here. The price is right. As a hint: Stop at the info rest area of any state and pick up the hotel coupon booklet. It will save one a good few dollars.

"Best Western in Elyria, OH: a good valure"

4
09/08/2017

If you are visiting Cleveland or its surroundings, you won't go wrong staying at the Best Western in Elyria, OH. It's easy to get to places in town and convenient to be on your way since the I-90 is closeby. Staff is friendly and helpful.

"Convenient location, friendly staff"

4
30/07/2017

We stayed here for less than 12 hours, it was very conveniently located off the highway and the staff are super friendly. The room was clean but the bathroom had a strange septic smell. We kept the fan on and kept the door closed and it was fine. We were looking forward to a dip in the pool after a very long day of traveling but it's still closed.

"Good value, close to the highway"

4
23/07/2017

We booked this hotel on-line after researching its proximity to the 90 - we were driving to Detroit and wanted a place to stay about half-way along. It was a good value and extremely convenient on and off access. We belong to the Best Western loyalty rewards program and were happy to find one along our route at a good price.

"Just OK"

3
18/07/2017

We were travelling and booked here to spend the night. The rate was too bad for a Friday night, but the pool was not in working order. Yet, we were still charged the regular rate, not taking into consideration that we could not use the pool. The hotel itself was OK and I would stay here again for the right price.

"Cross country trip"

4
17/07/2017

From the outside the hotel looks a little run down. But on the inside it was clean and well kept. The pool was being renovated. The front desk person was helpful and efficient. Breakfast was adequate.

"Good for the night!"

4
14/07/2017

Great hotel for the one night we were there. Bed was comfy. Jacuzzi had some weird stains/marks in it, but it was super great to soak in after a 12 hour day of driving. The room was nice and clean and the breakfast was good!

"Great staff!"

5
13/07/2017

The staff here go out of their way to make your stay enjoyable. The room was very clean, and the breakfast was wonderful! You could tell that the help took pride in what they were doing. I will stay here again!

"Descent, but still a few issues."

3
11/07/2017

The room was clean & the breakfast was good. However, the bathroom door did not latch & there is not enough parking. Got in late & had to park in an abandoned lot behind the hotel & walk around. Although it was lit up from the hotel, I did not feel very safe back there.

"You may want to reconsider Motel Six instead"

2
09/07/2017

Old and run down. Rooms smell. No Pool though they have one sort of. Breakfast the fruit looks like it came out a dumpster. The same holds true for the pastries. You can't screw up oatmeal. The eggs were very over cooked. I am not going to sit here all night writing how bad this is. You really need to experience this yourself.

"nice place to stay"

4
08/07/2017

i have stayed at this location in the past. good atmosphere. many sight seeing locations. staff is helpful for directions. shopping is close and available. would stay here in the future. not far from other local towns if you are going to be in the area for a few days.

"Best Western Inn, Elyria, OH"

5
08/07/2017

Top quality hotel with friendly service. Check-in was easy and the front desk was helpful with my AAA discount. Breakfast was good and the dining room is kept very clean. Room was neat and comfortable. I will stay here again.

"Harley-Davidson Group"

5
05/07/2017

Hands Down one of the best places to stay, Very clean and the staff is great. Stayed 4 nights out of 6 days on the road. National HOG Members received exclusive discounts to stay at any Best Western. You wont be disappointed departing in the morning with a Happy breakfast belly. :)

"Small, clean room for price"

3
02/07/2017

Room bottom floor, no pool supposedly maintenance. Clean room. Breakfast was excellent. Odor of smoking in the corridors could have come from outside, or someone walking through on bottom floor. Bottom floor, hallways, and outside area by doors could use some attention, and upkeep. Like many other places slow getting printout of bill. We looked for another Best Western on our return trip.

"Unfriendly"

3
28/06/2017

Not the friendliest place I've ever stayed. And the pool was being redone and it was not on their website saying it was out. There was one lady that ran the front desk that was nice I can't remember her name but she said she had been there a long time.

"Decent value"

4
26/06/2017

We booked online a few weeks ahead and got a good discount on the room. The hotel was nicely maintained on the outside and appeared to have been redecorated fairly recently as it was very attractive and cheery inside. Our breakfast was included and it was a great buffet of a large variety of items, including a fresh pancake machine. Our room was neat and clean and well-maintained and the staff was very friendly.

"Comfortable, Clean room at a great price"

4
21/06/2017

Friendly staff, clean hotel, generous breakfast. Great value for the price. Pancake maker at breakfast bar was a big hit! Breakfast was generous, location convenient. Will stay again when visiting this area.

"stay okay"

3
11/06/2017

Best Western in Elryai, OH- hotel as expected, nothing spectacular. breakfast was good :) pool under construction :( Room was adequate. Mattress too soft for me, had back issues next day. Good value. Rowland nature preserve just minutes from hotel with playground to give kids a place to stretch their legs before heading back out on road trip.

"Disappointed"

2
05/06/2017

The first evening I checked in at 3PM. There was a hair in the bottom of the tub in the bathroom, and while the toilet had been "sanitized" (the sign was on it) there were "skid marks" in the toilet. I shrugged it off, flushed the toilet, rinsed the tub. I changed clothes, and then left for my event. I came back late. I walked in the door, and the first thing the hotel clerk said was that there were no rooms available (vs. Hello) and I looked at her and said, "I've already got a room." She said, oh, okay. I also had mentioned both earlier and that night when I came back that when I used the towel rack, it fell off the wall so I couldn't hang my towels. They said that they would have someone look at it to fix it. Never happened. Also, when I called the front desk from my room to get more towels, instead of just bringing them to me (there were two working staff members and it was like 4AM) they told me I'd have to come down and get them. So the next day I sleep in because of how late I was up. I put a "Do not disturb sign" on my door. This was around the time the housekeeping crew was coming around. They skipped me over which was good while I was sleeping, but then when I left at 1PM, I turned the sign over to say, "please service room." I get back again at 4AM that night, and my room had not been touched - towels were still on the floor, towel rack was still on floor, bed had not been made. I asked for late check out, and I got it. So the next day, again because I slept in, it was about 11 and I had the "do not disturb" sign on my door. I get a knock and a loud "housekeeping" shout. I don't answer, and they do it again. From my bed, I say, "I'll be out in about 45 minutes. "Okay no problem." They say. Since my room was late checkout, the housekeeping people should have been told. There was a male staff member who the first night I stayed and got back late offered me a grab and go bag for food, which was nice. I was at a large convention a half hour away, and the reason I chose this hotel was because it was all I could afford, so I didn't have much of a choice but to stay here. But I'm going to start saving my money now so that when I go to the convention next year, I can go to another hotel.

BestWesternHotels, Corporate at Best Western Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great for the Price"

4
04/06/2017

This hotel is clean and comfortable, and it offers great value for the price. Breakfast is adequate, but it would be nice to have a few more options like hot oatmeal and more varieties of tea. But overall, this is the best deal I've found in Elyria. The staff is friendly, and the hotel is well run.

"Great accommodations "

5
30/05/2017

Stayed for three nights while driving across country. Very welcoming and friendly staff; Debbie and Sue answered all questions we had. Clean rooms and prompt housekeeping service. Definitely recommend if you're working with a strict budget!

"Not what I expected from Best Western"

2
19/05/2017

While taking 80 students on band competition in Cleveland Ohio, we decided to book and stay at Best Western Inn., in Elyria. Upon arrival 1 room out 25 were ready, the pool was under construction after we were told it was available for our students, and the breakfast area was posted "open 7 am until 8:30 am" when we were told 6 am. So after an hour of excuses, we went on our way to downtown Cleveland in order to get back on schedule of things to do. When returned later that evening around 10 pm, on of the rooms had bugs in the bed(not bed bugs) but some type of bug!, another room had a broken door that did not close or lock. About an hour and a half later and several room shifts and changes, we all settled down. The hotel was gracious to accommodate us and serve us breakfast at 6 am in order for us to make our competition on time! When we arrived back for the second night there, two of the rooms toilets failed to work and after a 2 minute look by the night desk manager, we were told that the youth "would have to lift the lid off the back of the toilet, hold the chain and push on the lever". Not what you want to hear being told to rooms of 15 & 16 year olds!!! We also had to place complaints against other tenants that reserved the jacuzzi suite and decided to blast music and party the night away, and some of our youth found some unopened adult birth control objects in the dresser drawers upon opening them!!! House keeping needs to be overhauled. It was a very stressful and exhausting part of the trip, after being assured when making the reservations that things were that the hotel would be able to accommodate our needs.

BestWesternHotels, Corporate at Best Western Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Average hotel"

3
18/05/2017

We use to stay at BW most of the time, however in our opinion quality has gone down. Overall service was good. The breakfast item that were warm were borderline cold. We had breakfast elsewhere. Sleep quality was good

"convenient place to stay"

5
14/05/2017

While traveling to Minnesota this is a motel that is half way distance. It is located right off interstate 90 and 80 . Many restaurants near by also I stay here all the time when going west. I highly recommend it

"Unsafe property"

1
09/05/2017

Property is run down and not reflected accurately in photos. Rooms have a odor. Marijuana use in rooms is not addressed by staff. This property is poor at best. I would not recommend this motel unless you were desperate for a place to stay.

Sue R, General Manager at Best Western Inn, responded to this review
I am sorry to hear you feel this way. When you told me about the problem the issue was addressed. I wish there was something else I could do, if there is feel free to contact me at the hotel.

"Fine clean place to stay on the road"

4
08/05/2017

We had been on the road for 6 hours and were tired when we reached the BW hotel. The desk staff were very friendly and helpful and the room was what we needed, clean and restful. The breakfast was satisfying and they accommodated me as an early riser.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay. Thank you for taking the time to do a review, we look forward to seeing you in the future.

"Excellent Custormer Service"

4
16/04/2017

This Best Western is exactly what you'd expect: pretty basic, in a small uninteresting town, next to the expressway. We stay here because we have a child at Oberlin College about 20 minutes away. There's nothing that makes it stand out and you basically stay here because you need a bed for the night. But in fact, it does stand out - because of the staff. We have stayed here a couple of times. Both times the manger and front desk staff were cheerful, on the ball, and accommodating. During this visit we checked in late and the staff person at the front desk said, " did you know you had a smoking room?" We did not - it was a mistake. She immediately shifted us to another room. Although our room was marked non-smoking, it seemed to us that someone had been smoking there anyway. But we were exhausted so we just fell into bed. The next morning, after chatting with the extremely cheery, friendly manager during breakfast I asked if there was any way at all we could shift rooms and explained why. She had us moved in a minute with no fuss. Better: shortly thereafter I (without much hope) asked her if they had a couple of safety pins. She and her colleague actually dug around until they found a few for me. She also remembered us (or, at least, remembered our name) from the previous time we had stayed! Later in the day we realized that we had left a six pack of soda in the old room. We figured that was that, but just in case, that night we checked at the desk. The clerk quickly brought our six pack out - in a plastic bag - labeled for us. As we noted, it's just a Best Western near the highway. But given that we have four years of visiting Oberlin, it's nice to have a place nearby with such great people on staff.

Sue R, Manager at Best Western Inn, responded to this review
thank you so much or taking the time to send us a review. we look forward to serving your future lodging needs

"Go with one of the other choices"

3
18/03/2017

The rooms were decently updated and overall the hotel is presentable. The pool was in really rough shape with ceiling tiles missing and insulation hanging down. The second floor and entrances reeked of smoke ...... and not cigarette smoke. The breakfast is very basic but fine. For the same money stay at another hotel in the area where they have more than one staff member keeping an eye on their property.

Sue R, General Manager at Best Western Inn, responded to this review
I am sorry about the smoke smell, but we do have a few smoking rooms upstairs. We are working as quickly as possible to get the pool fixed.

"Wow!"

4
18/03/2017

Soft towels, new carpet, sturdy and comfy beds, granite countertop, tile bathroom floor, fridge/micro, desk, "clean remote", great breakfast, friendly people salt water pool with warm water (ceiling unfinished at the time of our visit), great price thru Trivago. Will visit again!

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for this review. We look forward to seeing you again.

"Incredible! "

5
11/03/2017

My husband and I stayed in the Jacuzzi room and it was incredible! From the minute we walked in the front door we were greeted with a smiling face. Janine at the front desk was the definition of perfect customer service and truly went above and beyond to make our stay perfect. The customer service was OUTSTANDING, room was perfect and breakfast was delicious. We were so happy with our stay that it made it hard to leave in the morning. When we did check out we were greeted once again with a huge smile from Sue who was so friendly and truly appreciates her customers. The room was very clean, bed was comfortable and Jacuzzi was just what we needed after 1500 miles of driving. We highly recommend the best western of Elyria and if we ever find ourselves nearby again we will definitely stay there again! Do yourself a favor and stay here you will not regret it!

Sue R, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to do this review. I am glad we were able to make your stay enjoyable. We hope to see you again in the future.

"Nice room"

4
27/02/2017

The Jacuzzi in our room was amazing. Love that there are rooms with Jacuzzis in them. Makes for a very personal and intimate stay. The bed was super comfortable as well. Will definitely be going back for another weekend.

Sue R, General Manager at Best Western Inn, responded to this review
I am glad you enjoyed your stay, thank you for posting the review. We look forward to the next time.

"Best Western Elyria"

4
27/02/2017

Large sleeping area, small but functional and clean bathrooms. The breakfast had SOME good items. Stay away from the soggy hashbrowns. Coffee in the room is a great amenity. Close to surrounding colleges. Outside of hotel looks worse that it really is. Great value. I would stay again.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry for the soggy hashbrowns. Thank you for taking time to post a review, we look forward to seeing you again.

"Very clean."

5
27/11/2016

Everything in the room was very clean including newer showers/tub units with great water pressure. The staff was very friendly and helpful and tried to interact with you to see if your needs were being met.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad you enjoyed the shower. Thank you for doing the review, hopefully we will see you in the future.

"GOOD FOR A NIGHT OR TWO"

2
30/10/2016

We only stayed for 2 nights and that was too much. The staff was ok the food for breakfast was terrible the only good thing was the toast. The pool air was too hot.. to bad they had an Amazing CHAIR LIFT, but I could not tell if it worked. Could not stay in the pool area due to heat. Accessible room had a tub in it. Knew before we booked. We were only staying 2 nights. We thought maybe we would stay longer. but mold in the tub and the tap dripping changed our mind. I would NOT recommend!

"Very nice place"

5
26/10/2016

We had 2 adjacent rooms that accommodated our family and the dog. The rooms were comfortable and the breakfast was terrific. The bathroom was clean. Parking was close to the room and we did not hear traffic from the highway.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time to do review. We do not allow pets unless it is a service animal. I am glad that you were happy with your accommodations.

"Great Stay"

5
18/10/2016

Pleasant & helpful staff, great room and "great" breakfast. The room was clean, updated and contained all the amenities we needed. A little difficult locating the hotel off the highway. Many choices for breakfast and was far better than your typical "continental breakfast".

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for the review, we hope to see you again.

"trying to paint a good picture"

3
14/10/2016

We booked this room after a long day of driving by finding it on a map at a turnpike rest stop. The rate was OK and I was told it was just off the turnpike, which is not really true. Good luck finding the sign. The small parking lot on the entrance side was lit, but if it was full, and we'd need to park in the unlit back lot, we would have left. The reception area and breakfast room has been updated, but the hotel stinks. Lots of rooms are marked as non-smoking, but the corridor to the rooms and our non-smoking room were smelly. Same with the bedding. Also, I always check the beds for bugs. I did not find live bugs, but found "something" (food crumbs, bug droppings, ?) on the mattress pad under the sheets, took a picture and was moved to another room. The hotel is quiet, but between the smell and the question of what the heck was on the sheets of the first room made me very uncomfortable so sleep was hard to do. TV reception kept going in and out. The indoor pool is small and the water level was low. It was too late to use it even if we wanted to, but it did not look inviting. We ate the complimentary breakfast in the morning which was standard and left without showering...just wanted to get out of there. Then we saw that we were directly across the street from the Ohio Dept. of Rehab and Correction....just saying. Desk staff were nice. If I could, I'd give this location 2.5 stars.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry we were not up to your expectations. What you found on the bed were ashes, you were in a smoking room. The office uou referred to is a probation office. The tv issues you had are in the whole county, I am sorry the picture went in and out. Hopeully we will see you again

"Very nice hotel"

4
11/10/2016

Very nice hotel for the money, clean and quiet, exterior and interior very nice,staff friendly. Breakfast was OK it had a decent selection. Location was grouped in a cluster and behind other hotels, sign is visible from the street.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time to do this review. We look foward to seeing you again.

"Good Value Clean Hotel"

4
06/10/2016

We had a good experience at this Best Western. The room was spacious, clean and the bed comfortable. It's nice to get the complimentary breakfast.The front desk clerk was very personable. We would recommend this hotel to families or business travelers.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
We enjoyed having you here,and look forward to the next time. Thank you for taking the time to do this review.

"Great value, clean and quiet"

5
29/09/2016

The room and bathroom were immaculate, the bed comfortable, and the staff was helpful and friendly. After giving us recommendations for nearby restaurants, and discount coupons, we had a good night's sleep in this quiet room. In the morning, we appreciated the good breakfast. Solid value!

"Great place for the money"

4
28/09/2016

This Best Western has been remodeled and is very nice for the price. The rooms are spacious, with good beds, refrigerators and microwaves. They serve a good hot breakfast. The business center is small, but serves the need. And to top it off, they have an exceptionally nice staff.

"Family vacation"

5
28/08/2016

The room was clean, cormfortable and had ample space. I was visiting family with my 8 and 4 year old grand-daughters. The breakfast was very good and there was a variety of foods to choose from. My grand-daughters liked it too. The hotel is great value for the money.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad your grand-daughters liked it to. Thank you for the review. We hope to see you again.

"Nasty"

1
25/08/2016

I am not a picky traveller but I do expect cleanliness from a hotel. This property was nasty. The smell of smoke and mould was very strong in the halls, which filtered into the room. When we went for the complimentary breakfast, it was non-existent! Should've believed other reviews! The sad thing too is that there is no compensation for any of the complaints.....too bad!

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for your review of our property. I'm sorry your expectations were not met. There was a delay at check-in and realizing how frustrating this could be, we adjusted your room rate for that night. We offer an extensive complimentary breakfast each morning until 10:00 AM. Unfortunately, when you arrived at 10:20 breakfast had ended as scheduled and our offer to provide you with a limited menu was refused.

"Best Western Elyria Ohio"

1
21/08/2016

Beware, I was scammed. There was not a working shower at the hotel. Upon check out I asked Becky (front desk) to validate this check the room and she refused. I asked for a small adjustment in bill, say $10 or $20. She denied this and said only Mgr could do that. Also stated I would be contacted the next day. I called hotel several times in next two weeks, no Mgr even attempted to contact me. This is the service I received, but they got the full amount from my credit card. Watch out everyone!

"Great Stay"

5
18/08/2016

We called last minute on a Thursday, and they still had a few rooms left. It's close to the highway and very convenient. We rented a crib, which I thought would be a pack n play, but was a fold out apartment size crib.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking time to do this review. I hope the crib size was not inconvenient for you. We hope to see you again.

"Unsure about this visit"

3
15/08/2016

We (myself, 3 grandchildren) had driven 9 hours and made this reservation online beforehand via my IPhone. It was easy to find off of the Ohio turnpike and the lobby was tastefully decorated. Immediately upon entering the room, an unpleasant smell was noted. It had a chemical smell, not from a cleaner, and the AC was off. I turned the AC off and took the kids down to the pool. Before, I stopped at the front desk and informed the front desk clerk of the unpleasant smell. She said if the smell was still there when I returned to the room she would bring an air freshener to spray and " cover the smell." I informed her that I did not like odors/spray in my environment but that I expected fresh air, as much as can be provided with a room AC. The offensive smell was less when we returned and as we spent time in the room it was even less noticeable.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am very sorry about the smell in your room. I hope you will consider staying again.

"nice stay with one exception"

4
12/08/2016

This hotel had pretty nice reviews from others, so I gave it a try. I was stopping on my way to Ann Arbor. The staff was very nice, location easy to find, although the area is a little confusing due to construction. There are plenty of places to eat nearby (standard chains). The room had obviously been renovated recently and was pleasant and clean, with a micro and refrigerator. The sink was separated from the toilet/shower, which I find convenient. AC worked great, and overall the hotel was quiet, although I don't think there are a lot of people staying here right now. You can hear kids on the second floor running around. The pool is ok. Water was freezing and the pool area was very humid and hot, but it was like that outside, so water temp was welcome. Pool area a little tired and rusty. The bed was ok, but here is the exception: although I was given a no-smoking room, there was a definite cigarette smoke smell in the pillows and bed. It was really off-putting. The room itself didn't smell of smoke and neither did the hallway, but the pillows and bed sure did. Other than that (which did disrupt my sleep) the place was great. I would stay again, but if I smelled the smoke, would ask for a different room.

"Great stay"

4
08/08/2016

This hotel was our second try and we couldn't have been more pleased. It was super clean and comfy. We had first tried to stay at the Days inn and it was so unpleasant. Can't go wrong staying here. Great breakfast as well.

"Excellent stay!"

5
07/08/2016

We have all goods things to say about this Best Western. Well maintained grounds, great lighting outside, ample parking, close to many restaurants and activities. Rooms were spotless, beds comfortable, friendly staff and very nice breakfast. We highly recommended this Inn

"Nice Updated Room"

3
01/08/2016

My daughter and I spent one night at this hotel so I could take a break from driving. It was very easy to find, right off 80/90. We had a speedy checkin and the lobby looked welcoming and updated. The receptionist was very friendly. We like to stop in Elyria as the Sam's Club at the next exit has very low cost gas. The room was very nice, seemed to be updated recently. Nice, newer, clean bathroom fixtures. Granite countertop. Everything appeared clean and there was a mini fridge and microwave. Our room smelled fine, but unfortunately the hallways on both floors smelled like cigarettes. The pool was somewhat of a disappointment. For my daughter, a pool is the highlight of the hotel. The pool was conveniently located on the first floor. The door handle had some issues, making it difficult to enter. When we entered, it was a small warm room with a strange smell. We looked around for towels and found none. We asked someone who was already there and they told us we had to go to the front desk for towels. I hadn't planned on going to the front desk in my swim suit, but didn't want to go back to my room first, so we did. When we arrived back at the pool, we found the water was cold and my daughter went in and said the water had a funny smell. It was the shortest swimming session in our history of hotel pools! When relaxing back at the room, I did see in the hotel info binder that it stated that guests must go to the front desk for towels. It would be great if they could tell guests upon check in or in some other way since it is uncommon. The location is great for ease on and off the expressway and there are many restaurants and stores within a short driving distance. Not much within walking distance and no nice views from the rooms, but room is nice inside. Breakfast was fine, with some hot and cold items. The boiled eggs were much better than the egg “patties”. I was glad to see oatmeal and yogurt. There was not a whole grain bread item to be found the morning we were there, but there was some fresh fruit. Enough fuel for us to get back on the road!

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time for this review. I am sorry about the pool being cold, and thank you for your opinion on breakfast. We look forward to the next time.

"Great hotel with amazing staff!"

5
25/07/2016

I recently booked 50+ rooms for my employees to stay for a week. My employees expressed extreme gratitude and appreciation for all things, ranging from the hotel's rooms and atmosphere to the attention to detail and friendliness of the staff. I had the pleasure of working with the staff on a daily basis and would be doing them a disservice if I described the experience as anything less than perfect. I would highly recommend staying here and enjoyed the unforgettable experience provided by all. Thank you very much!

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for this review. We also enjoyed your employees, they were great.

"Very Nice"

5
24/07/2016

Best Western has changed it's decor, since my last visit; very nice. It was clean and quiet. Check-in was a little slow. with one person in front of me, it took about 20 minutes. I don't think one person should be working the counter on a Friday evening. My room was fabulous, bed very comfortable, only con was the pillows are too small. Breakfast was fresh and hot...good job!!!!!!!!!! I live in the general area, and I just wanted to get away for the weekend and relax; but because I live in the area I had to put to pay a deposit of $200.00. Which I understand to a point. But at 54 years of age, I was not looking to have a wild party and tear up the room. My relaxing weekend cost me $427.00. (wow). I will definitely stay again, if something can be done about the deposit...only downfall.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry for the long check in time. I am sorry if the deposit caused an inconvenience, it is just the policy. I am glad you you liked the remodel.

"Great! "

5
16/07/2016

Sue took care of twenty-one people very well at check-in, today. She handled it very well. If I come back to Elyria, I will consider staying at this Best Western again. The hotel in general was clean. I liked Sues personality. I will recommend this hotel and Sue.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time to do this review. I look forward to seeing you again.

"Best western hotel Elyria Ohio "

4
15/07/2016

Very clean good breakfast in morning. Will come back. Good services, close to the mall and other stores. Air conditioning works well. Quiet. Good place to rest. Close to highways and restaurants. Good place to stay.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you. We look forward to having you as our guest again.

"Elyria BW"

4
15/07/2016

Good clean comfortable hotel. Fast Wifi and a good breakfast. It was an ideal location for my needs.Swimming pool was out of order, but I was not going to swim anyway. I would recommend this hotel if you need one in Elyria OH. This review requires a minimum of 200 characters, so I will just fill with random information about nothing in particular. It doesn't require 200 words to tell you it is a good hotel.

"Clean, Good price!"

4
11/07/2016

We stayed here after a 9 hour motorcycle ride. It was clean and everything in the room worked. The bed was ok. The location was good (for us anyway). The price was very reasonable and we have no complaints about our stay here. I would recommend this hotel.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you or taking the time to do this review. I hope to see you in the future.

"Not so impressed"

3
08/07/2016

We stayed here one night for my son's sporting event in nearby Oberlin. Hotel seems like it is a bad neighborhood. Check in was slow after a long day of driving. Room was sufficient enough but the bathroom is extremely small and water was hard to regulate in the shower. Beds were comfortable but the room temp was either blazing hot or freezing cold and noisy. The pool area was nice but NO TOWELS!!!! Someone said (after we were soaking wet) that you had to ask for them at the front desk. Breakfast was ok. The pancake maker was a hit with my 9 year old. I was disappointed that there wasn't any peanut butter for my toast. Overall the town itself is not that impressive and this was a good option given the area. It is an average hotel with an average price if you have a discount. My son stayed at the Days Inn and he told us it was awful so I guess I should consider myself lucky.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry you had problems with the shower. We don't keep towels at the pool because a few times they ended up in the pool. Thank you for taking the time to write a review for us.

"Good night sleep"

3
04/07/2016

We arrived late at night for a few hours of sleep and breakfast before continuing our trip. The queen beds were comfy and breakfast was good. Very close to I-90 so it was a good choice for quick 8-hour stay.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad you were able to get some sleep, and enjoyed the breakast.

"Anniversary Stay"

5
29/06/2016

Hotel was great in all categories. The only complaint was the air conditioning BUT it was also 94 degrees outside and it couldn't keep up. Microwave and refrigerator was great and the POOL! It was close to several restaurants and the mall.

"A bit tired"

3
28/06/2016

This is an older hotel with carpeting throughout and unfortunately, the carpet holds a lot of smells. It also tends to be a bit dark in the hall ways. The pool is nice and large. Breakfast was actually decent. The area is very busy and rundown and definitely is not an area where you can walk

"Best Western Inn,Elyria,OHIO"

5
27/06/2016

This hotel is outstanding! We always have to have an ADA room with a roll in shower. Other hotel chains never got the reservations right but Sue @ Debbie made sure we had everything we needed.The room was very comfortable & we had a very pleasant stay! We will be back!

"Excellent stay"

5
21/06/2016

Great Hotel, Great Staff. Very clean very comfortable. Very good value for the money. I dont choose any other hotels than Best Western, and this last stay will keep us coming back.The front desk girl was very welcoming, helpful, and informative, they were having a problem with the pool, and she told me about it, but my grandchildren enjoyed it anyway.

"Convenient location"

5
13/06/2016

Stayed 1 night while driving cross country. Hotel was convenient with nice breakfast, overall great value. Did not use any of amenities (pool, business center, fitness center, etc). Front desk very helpful.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking time to do this review. We look forward to seeing you again.

"Quick Overnight on the disappointing side"

3
11/06/2016

We stopped at the BW Griswold in Elyria, OH after a long day on the road. The staff was courteous and helpful during our stay, the internet quick and reliable, but the hallways and room smelled of a bit too much commercial disinfectant which seemed designed to mask the smell of cigaret smoke. Our room window was a single, fixed type and could not be opened to permit fresh air into the room. The air conditioner was good, but on the loud side. The breakfast fare was average, but did feature hard boiled and scrambled eggs. There was no microwave immediately available to warm food, but staff, when available, could heat food from the breakfast bar.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for this review. I am sorry that the windows don't open. We look forward to seeing you in the future.

"A pleasent stay"

5
11/06/2016

I have to admit I stay in a LOT of hotels. This is one of the few that recognised me as a "top level" Best Western customer with a bag containing water, chips and an energy bar. The room was fine for two people and the shower excellent. There was a huge fridge not to far from the bed and these I get annoyed at. How many of us have a fridge at home that kicks in regularly as you are trying sleep? Most of the time they are in the kitchen well away from you. That is the ONLY negative on the whole experience here. VERY friendly and helpful staff. It is also made easier to get there as the road has been changed near the hotel. Before there was an overpass and various turns could not be made. That has all gone and it is a regular set of traffic lights making arrival/departure nice and simple. I'd happily stay here again.

"Great value"

5
09/06/2016

The staff is to be commended for making this a great stay! They did their best to meet out needs. I loved the convenience of the location! I really like that the roads were redone to make the access easier and safer. Only improvement I would make would be to the breakfast food, that is, include bacon or sausage links. The donuts went very fast and were constantly needing to be replenished! Regarding the sleep quality, I found the small pillows to be uncomfortable.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for the review. We appreciate your suggestions for breakfast, I will look into these options. We look forward to seeing you again .

"Friendly service, decent breakfast, but a few quirks"

4
02/06/2016

The staff at this location were all incredibly friendly from the front desk person all the way to housekeeping and management. There wasn't a single employee who looked unhappy or was mean. The room was clean and had no issues. The quirks were our first night there was a big truck who had it's engine idling just outside our room all night. There were some constructions people parked in the lot taking up a lot of space and one of them apparently stayed out there all night? I dunno, it was pretty loud and I could hear it over the fan in the room AND a pair of headphones. I let the front desk know and I was promised it wouldn't be an issue the next day, and it wasn't. The shower was designed in such a way that it was nearly impossible to not get water all over the floor in the bathroom. The combination of the curtain and the nozzle just wasn't that good. Location and price wise we thought it was fantastic. Very quiet and near places to eat. We would definitely come back again.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry about the noise issues you experienced. Thank you for taking time to do this review, we look forward to having you as our guest again.

"My Stay"

3
23/05/2016

Good hotel, the bed was comfortable , but I would have prefered larger pillows.;For the amenities, I would have like a Lotion mini bottle and a bigger soap bar, but I am sure the desk clerk would have accomodate me with those. As for the breakfast I would have preffered a waffle maker to a pancake maker, and possibly a fruit salad.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for the suggestions. I am definetly going to look into the fruit salad and the larger pillows. We look forward to seeing you again.

"This place is unassuming to drive up to but a real GEM!!!!!"

5
19/05/2016

The first time I stayed here I didn't expect out of the ordinary. Was I pleasantly surprised!! It all starts when you are greeted by Sue (during the day) at the front desk. The consummate professional. She will make sure you have a room that suits you and on subsequent visits, if you like, will make every effort to get you your favorite room. She remembers all of her guests and greets them when they return. The others who man the front desk are ALL very helpful and cheery. The housekeeping staff is nothing short of excellent. They sanitize and seal the toilets, make sure the rooms are spotless, and are never rude!! The owner is a great person and if you happen to meet him he will make you feel very welcome. This is my home away from home when I am in the Cleveland area.

"Elyria stop-over"

4
15/05/2016

Planned stop at Elyria, OH on way to Holland, MI. Overall quality of room and service was good. Nothing fancy but a good value. Room was clean and comfortable. Good restaurants, shopping and gas near-by. Convenient access to I-80.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking time to do this review, we look forward to seeing you.

"hotel review"

4
02/05/2016

My husband and I stay here often. This hotel and location work good for us. We have business close to this location every other month and when a room is available at this specific hotel we stay here. The staff is always very friendly and helpful. This hotel is a lot cleaner than other surrounding locations.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad to hear you enjou staying with us, thank you for taking the time to do a review for us. We look forward to next time.

"Interior is far nicer than exterior"

5
28/04/2016

The interior has been nicely updated and the amenities are a great value. They even have a pool and work-out room! If you need to stay in this part of Ohio, this is a decent place--even though there appears to be a parole office across the street.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time to do a review, I appreciate you taking the time out of your day to do this. Hope to see you again in the near future.

"Best Western... Second best"

2
23/04/2016

Room... Lots of bugs, most dead on the walls... Enough said. It's a strange place to be sure. Passing through and needed to rest. If only we had gone another exit or two. I'd post some photos but happily I left most of my belongings in the car. Did I mention that the sheets and towels seemed well worn and not clean? We were too tired to deal with the front desk which was another issue... They were multi task challenged. It all makes for those great travel stories to share later.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am sorry it took some time to respond to your review, I have been trying to find in my records any notes regarding your concerns. Feel free to contact me at 440-324-5050, so we can discuss your stay.

"rude staff"

3
18/04/2016

I called 3 days prior to my reservation to cancel one of my planned nights. The manager asked whether everyone in my group planned to call and cancel. I told her I did not know because I was only responsible for my own plans for the trip, as all members were. Then she complained that 3 people had called before me. Not my problem. I was well within my right and the cancellation policy to do so.

Sue R, Manager at BEST WESTERN Inn, responded to this review
I am very sorry for the comments you received. You are absolutely right that you could cancel. I hope every thing else was acceptable during your stay.

"Good value for the money"

4
11/04/2016

Sometimes you need a Ritz Carlton and sometime you just need a clean room at a fair price. This hotel was clean, recently updated and close to where we needed to stay. If you are visiting Oberlin College it's a great option.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time to do this review. We appreciate your business and hope to see you in the future.

"OK Best Western"

3
22/03/2016

Stayed overnight. Needs updating. Comfortable but no frills. Price was right and I needed the points. Stayed at many Best Westerns and this one was OK. Large room - just needs to be updated. Wanted water but they don't give any.

"2/25/16"

4
29/02/2016

i've stayed here before. it is a nice place with a pool & exercise room. the staff is very nice. the breakfast is good. the heating unit is quiet & worked well. room was cleaned well. don't mind staying there again.

"Stay Pros and Cons"

3
21/02/2016

We had 15 rooms for The Eagles Bowling Tournament being held in Lorain for two nights. Picked the Best Western because of pricing, fitness room, pool and hot breakfast. Plus it being recently remodel was a please. The front desk staff was super nice, hotel was recently remodel, and had a pool. Not sure if they hired the cheapest contractors they could find for the remodel or decided to make it a Do It Yourself Project. The fit and finish of the remodel looks poor. In our room every thing hanging- lights, mirror, pictures, door to hallway (yes the door) was crooked.. The walls and doors seemed to be paper thin as we could here everyone and everything it seemed. It seems that most rooms on the hot and cold were switched on the sink faucet.The whole hotel seem to smell like your at the pool and we were on the opposite side of the hotel from the pool. We had a smoking room and I know it is going to smell like smoke but the stale cigarette smoke was so over powering it caused headaches. Cleanliness was okay- I have seen clean hotels and I have seen dirtier. The hot breakfast Saturday was missing the hot food items and a lot of cold food items but Sunday was loaded up with both items. Fitness area which was my only want, I got to work my frustration more then my fitness in that area. I attempted 3 out of 4 pieces of equipment before giving up because they didn't work right or at all. Thank goodness for the two stairwell and two floors that I just did laps in. Never made it to the pool because our room key wouldn't the door. One of our rooms refrigerator didn't work, reported to the front desk. Someone looked at it but nothing was done about it. Loved the beds and might have got a good night sleep if we didn't hear everything. For what we were doing and in town for the hotel worked but I would stay just to stay.

"Excellent Hotel"

5
08/02/2016

We were there for a funeral and Sue, who checked us in was so nice and fun to talk to. She gave us directions to the funeral home which we greatly appreciated. The room was perfect and the breakfast was also. I find hotel coffee not good but theirs was great. If in the area again we will definitely stay there.

"Good as usual"

4
04/02/2016

Stayed here again for my sons Junior recital and was greeted with the experience I am used to. Staff is still excellent, and the same as years ago. Rooms are nice, breakfast has an offering for almost everyone. Finally have the freeway fixed, so getting to the place is much easier. All in all the stay was what I have come to expect...Excellent. Sue the day manager is a sweetheart, and all the staff are friendly and helpful. Unless something changes, I'll continue to stay there as long as my son is at the Oberlin Conservatory of Music (2 more years!!!) Also there is a Speedway gas and mini-mart a half block away. If your staying a few nights, and drink coffee, get yourself a loyalty card. I received to free drinks while there.

"Good for the time stay"

4
03/02/2016

Overall the hotels was ok for one night stay. Location was easy to find, close for where we were going the next day. I didn't like the pool, needs an update. Breakfast was ok. Maybe more options in meat but ok for the day.

"Mixed Review "

2
01/02/2016

We booked a nonsmoking room and even signed a form during check-in acknowledging we were staying in a nonsmoking room. Our room was on the 2nd floor at the end of the hallway next to the stairs. The room smelled of smoke upon entering. We immediately called the front desk. Apparently this hotel doesn't enforce their nonsmoking policy, as the front desk staff offered to come up and spray a room deodorizer. Parts of the room were filthy, but the bed and bathroom were clean. Our room had been partially upgraded but had older faulty sink and tub faucets and an old microwave. Bed was comfortable. Room location was very noisy. Parking lot lights were not working, so the lot at the far end of the building was very dark at night.

"Smelly with apathetic staff"

2
31/01/2016

The price was in the high median for other places to stay in the area. The rooms and entire second floor smell strongly of smoke. Although the room was reasonably clean, there was a container of pld food in the microwave that was there for some time. The staff was apathetic when I complained.

"nice enough for a few nights"

3
29/01/2016

We stayed here for two nights while we were visiting from out of town for a wedding. Overall the facilities were very nice and clean, parts of the building were clearly recently remodeled. The breakfast was fine for a hotel, nothing spectacular. The staff at the front desk were overall very nice and helpful. There were a few cons: we had booked a suite online that was listed as two bedrooms we thought would be connected by a shared space. This was really just two adjoining rooms so I'm not sure what the premium price was for. We were in room, and our friends in the room next door the room had a noticeable odor. Also a few parts of the room were very outdated...the microwave and the fridge. The biggest pro was probably the nice-ness for the price. If the wedding wasn't in Elyria I would have stayed closer to Cleveland.

"Good overnight in Best Western, Elyria, OH"

4
19/01/2016

Stopped at the Best Western in Elyria on our way home from spending the holidays with family on the east coast. The motel is convenient to I-80 and in the greater Cleveland area. Staff was friendly and efficient, the complimentary breakfast was good, internet was reliable and had a strong signal for being at one end of the motel, room was clean and beds comfortable. All in all, a good place to spend a night on the road.

"Convenient and Stylish"

4
15/01/2016

This Best Western is a very comfortable contemporary style, and is convenient right off the thruway. We found a couple small problems with the hotel, but our overall experience was good.I would recommend this hotel to anyone I know that is traveling through this area.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
Thank you for taking the time out of your day to do a review. I am sorry for your small problems. I hope to see you again in the future.

"Restful night"

5
11/01/2016

This is a nice hotel with very friendly staff. The pool is great and i really enjoyed the breakfast. Make sure to have your AAA memberships benefits and discounts added when you arrive to enjoy an amazing discount off the overall price of the hotel.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad you enjoyed your stay. When you come back we can sign you up for Best Western Rewards, so you can get additional benefits. We look forward to seeing you in the future.

"we had an amazing time!"

4
10/01/2016

The Jacuzzi was amazing and the bed was very comfortable. had a great stay. shower and bath floor could have been cleaner. but the Jacuzzi was very clean. the hotel pool was kinda cold. check in lady didn't really explain or didn't act like she knew how to check us in? but over all stay was Great

Sue R, General Manager at BEST WESTERN Inn, responded to this review
I am glad you enjoyed your stay. I am sorry about the cold pool, we discovered a problem with the heater. It is fixed. I would also like to apologize for a lengthy check in. Thank you for doing this review. I look forward to seeing you in the future.

""BEST" Best Western"

5
09/01/2016

This is the "BEST" Best Western we have ever stayed at, and we just stayed at 3 different ones over the holidays. It's rooms are CLEAN, CLEAN, CLEAN!!! BED is GREAT. We slept so good, No doors slamming all night long, or rude people yelling outside in the halls. Good hot and plenty of food to get us going on our way in the morning. (eggs, sausage, pancakes + all the other stuff) The room was BIG, everything WORKED!!! Parking right outside our window, on ground level. These things are all big A+ in our book. Everyone was wonderful to talk with and had a smile on their face, and made us feel welcomed. They do have a pool, we just didn't get to use it. If we EVER are in this area again we will be staying here again.

Sue R, General Manager at BEST WESTERN Inn, responded to this review
We are glad you enjoyed your stay. Thank you for taking the time to do this detailed review. We look forward to seeing you again.

"Probably not the worst in the area"

3
29/12/2015

As several others have said, "OK," but I would add "overpriced" by about twenty dollars. I am puzzled at those who provided accolades, because I found the hallways on the dingy side, although the rooms were...well, OK. And the breakfast was better than that: as complete as one would find in this class of accommodations. What was shocking, however, was the state of the fitness room, which seems to have been totally abandoned: the equipment was cheaply made, but that was an irrelevant consideration, since none of it worked. Even the TV had been removed! If you are not a fitness buff (most motel guests aren't, at least not while on the road), then you could presumably do a lot worse than staying here.

"Best in the area"

5
28/10/2015

This is the best hotel in Elyria as far as I am concerned. I stayed two weeks ago and will stay again this coming weekend. I visit family there fairly regularly and I have stayed at most of the hotels nearby. This one is modern, the staff is very friendly and helpful, and my room was very nice, especially for the cost. I had a fridge, microwave, and a good bed. It was very clean. I did not smell smoke like another reviewer suggested and I am very sensitive to it. The breakfast was very good! The coffee even tasted great, which is unusual for hotel coffee. I am very pleased and will only stay here from now on.

"Excellent Value"

5
27/10/2015

We were looking for a reasonably priced room for one night and this hotel fit the bill. Room was very clean, staff was very friendly, and hot breakfast was excellent! Hotel is very well located, right off the expessway.

"Great value and convenient to places we needed to go"

4
25/10/2015

First a warning, If you are coming from the south on 57, your GPS may try to have you turn right on Midway, then left, then left on 49th street. This used to take you onto a bridge over 57. The bridge is being demolished, so turn left at the light either before or after Midway. Room was large with plenty of storage space. And, for those of you who have read other reviews of ours, you know that we have a thing about the bathroom. This had the best tub of any motel during our two week trip (deep, wide, and plenty of hot water). Breakfast was good, but not as many choices as some other places.

"Back again for stay number 8"

4
15/10/2015

Just to let you know they finally had an elevator installed. Still can do the stairs, but nice to know it's there if you need it. Same friendly staff, nice breakfast. Stay there twice a year and it has only gotten better. Keep up the good work

"The best Small road Best Western hotel We ever stayed"

5
15/10/2015

What a surprise, not expected. We choose this location because it was close to a place we were going to visit . We had about 6 hotel choices, but despite some not so good customer commentaries we choose this location, base on price,location and convenience. Big surprise to find such a clean place, warm, nicest employees ,always with a smile in their faces, nice rooms, very clean and renovated Our two rooms( we were politely asked to relocate to another room during our 5 days stay, as they wanted to finalize the room bathroom renovation, of course, it was asked in a very nice way, and they never force us to do it . W agreed to move, and the new room was even in a better shape that the first one we got. Room were spotless, bathroom was also spotless, services offered like free wifi was good,same as tv channels, carpet, bed and pillows The morning free breakfast at a very clean and cozy room was one of the best free breakfast we have had in this kind of road hotels The offered breakfast was always kept with plenty of food. We had breakfast 5 mornings ,and there was plenty of food every day Breakfast included, pancakes,4 choices of cereals,eggs omelette, with ad without cheese, patties, hash potatoes, choice of 4 juices, bread and pastries, milk,fresh coffee,choice of instant oatmeals..what else to expect. I have read some commentaries before my stay about the location, been close to a road renovation and " supposedly " a dept. of correction rehabilitation offices. It is true, but is another government office, that in any case put into jeopardy ,the safety of the place. Ah, there are 3 more hotels in the same area, and it does not look that this particular office offer any insecurity. It is just an office ,almost empty during the day and it is not too close to the hotel It look to be unfair to write a negative commentary on this nice hotel because of such outside government facilities ,been close. Sincerely, it was a wonderful time, in a nice small hotel,nice employees always with a smile and salute in their mouth. Is a hotel I would recommend for a short or even long stay Small heated interior pool where kids and adult had fun..

"Wonderful staff"

5
11/10/2015

Extremely satisfied with everything about this location. Check in staff very helpful and will go the extra mile to help you out. Was there for 2 nights and was so comfortable it was unbelievable. Would stay here again if the opportunity arises. My compliments to all the employees.

"Very Nice Staff"

4
09/10/2015

Staff was very friendly, the hotel was nice, clean and efficient for the rate. I liked the way the rooms connected for families. Breakfast was good. We just wish the pool would have stayed open later than 10pm. When you are out of town visiting it is hard to get back into your room by that time.

"Great Place after a Long Day of Driving"

5
04/10/2015

Very impressed with Best Western particularly this hotel. My boyfriend and I had been traveling across the country to relocate for a new job, and this hotel was a great stopping point in relation to the highway. The room was clean, very modern, and the breakfast in the morning was hot and great to fuel up before another day of driving!

"recently remodeled, good value for the price"

4
29/09/2015

this hotel has been recently remodeled and is a good value for the price. very friendly staff, decent breakfast and nice rooms. only complaint is the low flow shower head..it was difficult to adjust to get any pressure

"Great! Located right of the highway!!!"

5
29/09/2015

My husband and I stayed here while visiting family just outside Cleveland. This Inn is clean, friendly, had free parking, free wifi and FREE complimentary breakfast. Not just bagels and coffee, there was a pancake machine, eggs, sausages.....etc. no complaints at this best western!! We will be back

"On the road again"

5
27/09/2015

Another excellent stay. The staff at this hotel really take pride in their work and it shows. We always get top notch service and a clean, fresh room. Definitely the best hotel in the area. I do recommend making a reservation as this place gets more popular as time goes on.

"Headed West"

5
22/09/2015

After leaving Canada and heading West I have used Best Western Motels almost exclusively. I find that the internet service and the hot breakfast are worth it to refresh me on my travels. The staff was very attentive and answered any questions I may have had to the best of their abilities.