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Best Western Hotel Desert Oasis, Ehrenberg

4.0/5  - basé sur 395 notations.
I-10 Exit 1 S Frontage Road, 85334, Ehrenberg, United States - See map
Best Western Desert Oasis - There's no better way to experience Ehrenberg than from the Best Western Desert Oasis! Book your room today and be minutes from the Colorado River. The Best Western Desert Oasis is ideally located in the center of Ehrenberg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Desert Oasis! Come Join our New Manager Reception every Monday through Thursday from 5 - 7 p. m. ! Enjoy appetizers, soda, lemonade, and water! From Quartzsite, AZ to Blythe, CA, our Ehrenberg hotel is close to all of the top attractions of the region, including the Colorado River for water recreation. I-10 AZ is next to our Ehrenberg hotel, but we're still far enough from the highway that guests can enjoy a quiet, peaceful stay. Our great price and good service are reflected in top TripAdvisor® ratings, and nearby gas prices at the California border are something our guests enjoy taking advantage of. Located at the Colorado River, there's no shortage of adventure to be had near our Ehrenberg hotel, including boating, jet skiing and rafting. From the rock and gem festival in January and February. There's something for the entire family. After a full day of exploration, it's important that travelers have a home away from home that's comfortable, clean and convenient. Our recently renovated property is one of the nicest in the area. Friendly staff members are committed to making every guest's stay enjoyable. There are many local eateries nearby, but leave breakfast to us. Our daily, free breakfast includes corned beef, biscuits and gravy, bacon, eggs, sausage and hash browns. Complete your meal with a cup of 100% Arabica coffee or cold juice. There are also a number of business travelers who regularly stay at our Ehrenberg hotel. A few include workers in town with solar plant construction, the prison system, traveling nurses and doctors with Blythe hospital and Pilot® truck drivers escorting oversized loads. If you're in town on business, rest assured that you'll have a spacious, well-appointed room with us. We are a pet friendly hotel with a small fee of $15 per night. We have a designated pet section.

Best Western

Hotel Desert Oasis

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 396 guest reviews
NOTE ISSUED
Excellent
141
Very Good
132
Average
72
Poor
24
Terrible
27
REFER TO NOTICE
Business Business
70
Couples Couples
109
Family Family
125
Friends getaway Friends getaway
31
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"General Manager @ front desk - Help w/intial check in"

3
17/10/2018

Really impressed w/the cleanness and staging of room. Newer furniture and quiet. After initial check in w/Nicholas sporting a fluorescent orange short? out of uniform. I found no help at front desk. Possibly needed help? Someone to wait on customers w/welcome greetings. I look forward to reviewing this particular hotel as I will be staying here on a weekly basis. signing off as a Diamond Select Member. Daniel Perez

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to rate our hotel. We are happy you had a good stay with us. We just did a big renovation to our hotel to make it nice and modern for our guests to come and enjoy. As for not being in uniform as a general manager we are able to wear different shirts besides the ones that are worn by our staff members. As long as the shirt is business attire which my shirt was fluorescent orange but was a approved polo shirt. Our front desk not only stays at the front desk all the time. We are always on the run helping our guests and making sure we give the best customer service to our guest while staying with us. We go to deliver items to guests and also if a guest calls about an issue we also go and take care of that issue. We look forward to you staying with us on a weekly basis. Thanks again for the review and hope you have a great day.

"Pet Friendly & Great Value"

5
15/09/2018

This hotel is pet friendly which i loved since I like to travel with my dog. I was here for work and i thought the room was very clean and everything was in working order. The staff was great and I would definitely stay here again.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to hear you had a great stay at our hotel. We are pet friendly which is good for the guests who travel with pets. We are just done with a big renovation and the hotel is looking great. We have some little touch ups here and there to finish up and then it will look even better. We hope to see you staying with us again in the near future. Thanks again and hope you have a great day.

"I-10 Stopover"

5
27/08/2018

We stayed here in transit from Southern California to the Phoenix area. The hotel is really clean and well maintained. Our room was quiet despite being next to Interstate 10. While we did not use the pool because of the windy weather, we did use the nice fitness center. They serve a fairly standard Best Western complimentary breakfast in a room behind the lobby. I do wish they had more fresh fruit! This is a nice hotel and a good value.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy that you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We just finished a big renovation to make our hotel looking better than it already did. We have made lots of improvements to all areas around the hotel even our breakfast. I will look into having fresh fruit on our breakfast menu but i cant promise we can get it. But will try to. We hope that if you are in the area again you stop in and stay with us again. Thanks again for the review and hope you have a great day.

"Easy on/off the freeway and always clean and ready!"

5
26/08/2018

My husband and I stay here almost every year en route to Phoenix from Santa Barbara, CA. The rooms are always clean and fresh, the staff is friendly and the price is the best! Plus, the free breakfast is a bonus!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a great stay with us. We just finished up with our big remodel and are just doing last minute touch ups here and there. We strive to give the best customer service and cleanliest rooms in the area. We also like to keep our price in a nice position for our guests. Our breakfast has come a long way and has been upgraded and we will continue to monitor it to make it better. We cant wait to see you staying with us again. Thanks again and hope you have a great day.

"To Oceanside we go!"

1
22/08/2018

The room was a cool temperature, BUT it smelled horrible!! I don't know if it was the new paint or furniture or what. The bathroom door wouldn't close and the trim was missing. No plugs around the sink, they were hidden behind a hundred year old stand that held the coffee machine and refrigerator. I know where we wont ve stopping on the way home.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry we did not exceed your expectations during your stay. We are under renovations with our rooms getting new carpet and new paint. We are still working on the rooms to get the little things completed in the rooms. We wanted to get all the big items done first and then go back in to do all the little work and finish the touch up of the rooms. I am confused by the no plug around the sink when we have a plug by the sink where the hair dryer is plugged into. Yes we do have a microwave/fridge cabinet as well there which are fairly new to the property. We hope that you would reconsider that you would not stay here again. We are a great property going through a big renovation to make the hotel look amazing. Thanks and hope you have a great day.

"Terrible Best Western"

1
06/08/2018

My wife and I stayed here, and were very disappointed that they call this a Best Western. Let alone a business. The cleaning staff don't clean up, and then expect you to tip. We stayed a couple nights, but had to go down for clean towels each morning. Best of all, were treated like crap by the manager when called about a random charge they charged through on my card days after we left. We asked to speak to the manager to get a respectful conversation with explanation as to what the charge was. But all we got was a rude manager who refused to help. Do yourself a favor and don't fall for their price or fake pictures, they'll just charge you for no reason after you leave. Deplorable business.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. I am sorry that you had to come down each day for towels. I will talk with my housekeeping manager and make sure we get to the bottom of why your room was not serviced. As for a random charge on your credit card is something we do not just charge for no reason. We have a non smoking policy at our hotel and a unregistered pet policy as well that we enforced both of these very strictly. We want all our guest to enjoy our hotel while staying with us and smelling smoke or having a pet in a non pet room with someone who has allergies would not make a guest very happy while staying with us. So if any of this happened it is an extra fee and you sign a reg card when checking in that lets you know about these extra fee. You initial by each one of these fees as well. As for speaking with a manager i am wondering who you spoke too? I am the general manager here at the hotel and have been working the over night shift for several days now. So i have not had the chance to speak with anyone or had any notes or voicemails left to speak with anyone since i been working the overnight shift. If you could email me or call the hotel and let me know who you spoke with so that i can talk with them about this issue that you are talking about would be great. My email address is [email protected] or phone number 928-923-9711. If you do call you might get transferred to my voicemail since i am working the overnight shift and starting monday August 13 i will be back to my normal working shift at 8am. We are in the middle of a renovations where two projects are getting done at once to finish off our long renovation process. So our hotel from time to time does have dust accumulation and plastic covering carpets. We do our best to keep the hotel clean and operating while these renovations are being done. Thanks again and hope you have a great day,

"Clean and Convenient"

4
25/07/2018

This hotel is located on the border of AZ & CA. about 3 hrs from Phoenix. It's perfect for those that can't make it all the way to Phoenix. It's unbelievably quiet considering it's next to the hwy. Room are always clean. The halls are a little dusty because of remodeling, but that's expected. I'm sure they will be back to their usual 100% soon.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to rate our hotel. We are pleased to hear you had a good stay with us. We are right off the interstate 10 highway which makes it nice for commuter drivers. Get off sleep and then get right back on too continue the journey where ever that maybe. We strive to give the best customer service and cleanliest rooms in the area. We are right now under construction and do have some dust which we try our best to keep at a minimal for our guests. Once the construction is done the hotel is going to look nice and clean with great upgrades. We can not wait until its over and the final project is seen by our guests. We hope to see you back again once our renovations is done. Thanks again for the review and we hope you have a wonderful day.

"Oasis in the desert"

5
24/07/2018

I would like to start out by saying that my family and I usually stop at Best Westerns during our travels from Las Vegas to Anaheim then to Phoenix Arizona and back to Las Vegas. We have stumbled upon some great hotels and some not so great hotels. We checked trip advisor and google to see the comments that were left for the hotels. Since the Best Western Desert Oasis is a halfway stop from Anaheim to Phoenix we decided to book a room and see how it turned out. Well I would like to give a great Big THANK YOU to the entire staff working there. From the Assistant manager Beatrice to the front desk manager Christina and even the General manager Nicholas who we got the pleasure too speaking with during the manager reception which is a great idea they started at the hotel. Nicholas gave us great help with directions and just a pleasant young man to talk with. Then the housekeeping staff who cleaned our room perfectly and to our expectations. We will say that it is under a lot of renovations that are not completed but what they have done with the bathrooms is excellent. I can not wait to see this hotel again next year when we do our family trip again. I don't know about these other reviews and what happened with there stay but I do know Nicholas and his staff are very professional and are great with customers. Thanks again Best Western Desert Oasis....

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are glad you liked the manager reception. We thought it would be a nice touch for our guests since we do not have many food options in close proximity to the hotel except for wendy's which is fast food and people don't all love fast food. We are in the middle of a remodel and when it is all finished it will look amazing. We hope to see you back again once the remodel is finished so you can see the finished product. Thanks again for the review and hope you have a great day.

"The Bad and The Ugly! Stay In Blythe!"

1
20/07/2018

We arrived at 2:30a.m.on a technically Friday night. There was hair and boogers in our shower, so no showering Sat morning. There were no sheets changed in one of our beds for the 7 nights we were there. They didn't vacuum or wipe down furniture or sink. My mother in law broke a bracelet on our bathroom floor and the beads remained there until I picked them up. There are homeless behind the hotel and since they are going through renovations there is no security as the side doors were always open. Not unlocked but opened. The GM Nicholas Sorice was notified of our issues and I requested compensation for the fact we couldn't shower Sat morning because of the condition of the shower all he did was make excuses and became very very rude to me to the point that I started to record our conversation to share with corporate. Knowing it was in fact legal in AZ. The one party consent law. Mr. Sorice started to threaten to sue me for recording our conversation and telling me he knew the law and he had been a GM for 21 years. There was absolutely no hospitality in a hospitality recognized business. $32.00 compensation was all I wanted and an apology. This did not happen at any point during our stay after I gave three chances to the GM to make things right. On top of all this, the motel is next to a very large, very busy truck stop. There was also a foul odor of some sort like it was close to a dump. I realize they were under renovations but they would leave garbage next to the pool and carpet out front. I was floored by our treatment at this Best Western. I am a rewards club member so I don't have a problem with the chain. I contacted the franchise that owned the property and it took over a week for me to finally get compensated two nights stay for 11 nights paid for. All I wanted was an apology that never happened from the GM. All the other employees were very nice and helpful. I also wanted to mention that I asked to take a picture of a nice clean room for this review but Nicholas Sorice the GM refused my request. I was trying to show a nice clean room as opposed to our room that was improperly cleaned for 7 days. Also mysteriously our key cards wouldnt work every evening after a day out from being away from the hotel. Breakfast was good and the lady who ran it was wonderful. Rooms were actually comfortable just not cleaned. I would highly recommend staying in Blythe just down the highway. If a GM has no customer service abilities and very obviously didn't care about our comfort or opinions then it is better to go somewhere that would listen and care about your concerns. My 17 year old daughter wrote to the GM to educate him about the law, FYI. I still cant believe this happened to us. I cant stress enough to avoid the stress and stay somewhere else. People make the property what it is and this property fell very short.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can assure you that the issues you ran into are not a common occurrence. We have talked to the Housekeeping staff and have made them aware of the issues brought to our attention. We are going through a big remodel which is leaving doors open for the construction crews to work and get the job done. Our front desk staff and managers are walking the properties every hour too make sure our guests are safe. We do have our carpet in the front of the hotel under the porte-cochere to keep the sun and rain from getting to it before we put the carpet in the rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928-923-9711.

"helpful and courtious"

4
08/07/2018

Well...To start out, I want to say we have stayed here about 7 or 8 times. It is the best hotel in the area for the price. Having said that, I want to say that this time we had issues with our reservation that we made through Expedia. After driving 4 hours from Los Angeles in 116 degree heat, and our truck overheating on the way, we arrived to find out that the "pet friendly" room we thought we booked was not the room the hotel had for us. Needless to say, I was hot, tired and not to happy to hear that! In fact, I was rather unpleasant and surly toward Kelly the desk clerk (Sorry Kelly). However, she very professionally and patiently walked me through the process of contacting Expedia and cancelling the reservation. She then re-booked the room through the Best Western site. In the end, I got the room for $1 cheaper than through Expedia! You saved our vacation Kelly. Yenia, the other reviewer was partially correct. The Hotel was doing a long over due remodel. However it was not any inconvenience for us and I did not notice any bad odors as she stated. The room was clean, the breakfast good and the entire staff including the housekeepers were courteous. Thank you Kelly for all your help and kindness!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are sorry that you had an issue with your reservation you booked online with expedia. With third party reservations they are only booking rooms so that they can make money. They do not look at the picture of whether you want a pet friendly room or a regular room. Since its a third party Best Western allows these third party websites to only have so many rooms from the different room types we have at the hotel. So if you book a pet friendly room on the website but that is already sold out they will just put you in a regular room because that is how they work. The best way is too book directly with the hotel itself or bestwestern.com. I am happy that Kelly my front desk agent was able to accommodate you for the pet friendly reservation that you needed. For the comment about a long over due remodel i am very confused by this comment. Our hotel has been going through a remodeling phase for 3 years now. Each year we have something that Best Western has given us to change at the hotel. With Best Western they have a 3 year plan on doing PIP renovations to the property. Yes as guest you would think its a long over due remodel but it is so that the hotel is not down for a long period of time to do a renovation. I have worked for several different hotel chains and each year they had to do the same thing that we are doing but the remodel would last over 6 months to do. With Best Western Remodels are usually about 2 months to get fully finished. That is where we are at with this remodel going to take 2 months to complete. We also are not in a city so to get contractors to come out to us to do the job is another thing that holds up the process a little more than we or anyone else would like. So please bare with us during this remodeling phase and you will see that when it is all finished what a great hotel it will be. Thanks again and hope you have a great day.

"DO NOT STAY HERE"

1
07/07/2018

DO NOT BOOK A ROOM HERE. If I could leave zero stars I would. The hotel "manager" was rude and condescending. The hotel itself was a disaster. I understand that it was undergoing renovations but the floors were a mess, everything smelled and the chairs were painted so my pants got stained. I waited 2 hours to check in and once I saw the horrible conditions of the room I told the manager I wanted to cancel my reservation and go home (keep in mind this was 3 minutes after we checked in). The manager rudely declined and said there was NOTHING she could do about it. Someone kindly said he would take the room and would want to exchange it for himself and again she rudely declined. I will NOT be coming back. BEWARE.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that we did not exceed your expectations while staying with us. We are under renovations to make our guest rooms look nice and modern. We have plastic down in our hallways so that our new hallway carpet does not get ruined from the construction going on in the guest rooms. As for the comments that everything smelled and chair got painted i am confused because of this comment. We have not painted any chairs so i do not know how your pants would have gotten stained by our chairs if they were not painted. We have not done any renovations to the furniture in the room, We are remodeling our bathrooms and then we will be putting new carpet in rooms and a new paint job as well but that is not until the end of the month. As for canceling your reservation you have a time that you can cancel the reservation. Once you check in we can not go in and cancel the reservation. As for giving your room to another guest we can not do that either because we have to follow the policies and procedures of the hotel and OSHA rules as well. Once you check a guest into a room that room is considered dirty so we can not sell that room unless we inspect it that nothing was used. We can not give it to another guest because you and that person agreed too. That Is an OSHA violation that we at the hotel do not want to have. Once again we are sorry that you had a bad experience and would like to say that we hope that you would reconsider and come back and see that we are a great hotel to stay at and that we were under renovations to make the hotel look even better than it does already. Thanks again and hope you have a great day.

"Excellent Accommodations, Would come back again!"

4
02/07/2018

This was our overnight from San Francisco Bay Area to our Sierra Vista, AZ endpoint! What a fine choice! Clean, quiet and well-appointed. There's a Wendy's next door and their salads on a day with temps that hit 105 are as always, refreshing. There is a fenced in area for dogs, which was well thought out. But back to the hotel, bed was comfy, shower clean and drained well, and lighting was adequate (some hotels are so dark). Staff was wonderful and polite. Can't think of anything negative (except the 105 heat). Great stay and I will come back when this way again. Very satisfied!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a good stay with us and hearing you would come back and stay again when in the area. We strive to give the best customer service and cleanliest rooms in the area. We are right near a wendy's and gas station that makes it nice for traveling guests. We are going through a renovations that is going to make the hotel look even better than it already does. We hope to see you staying with us again soon. Thanks again and hope you have a great day.

"Nice hotel"

5
29/06/2018

Clean rooms. The breakfast was very good. food was hot and the place was kept clean. The young lady running the breakfast was very nice and polite and kept the place running smoothly. I would stay here again just on how nice and polite the staff where.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We have done lots of upgrades and now remodeling to make the hotel look even better. We are glad that you enjoyed our breakfast. Yes our breakfast attendant is always busy and on the run. We are so happy to hear that you would stay here again. We hope to see you staying with us in the near future. Thanks again and hope you have a great day.

"Volume Control"

3
07/06/2018

My only complaint was they had the television volume locked You could only turn it up a certain amount. The problem was with the AC on you could not hear the TV. Also there was a cart of trash right outside the door that led to the pool. When you stepped outside to go to the pool it smelled like a landfill.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for the hotel. I am sorry that you had an issue with the volume on the television and that you could not hear it over the air conditioner. This is the first time i have heard that a guest could not hear the television because it could not go loud enough and the air conditioner is loud. So i will look into this issue and make sure that we do not have an issue with air conditioner being loud so you cant hear the television. We are sorry about the trash being left on a cart when you go out the side door to go to the pool. We are under renovations and the trash can was full and we are not allowed to fill it more than what the container holds or the trash company will not take our dumpster. We have just got this issue fixed and that the garbage will not be left out by the doors anymore. We also get an odor from the water treatment plant that flying J built on the side of our hotel. But we are working to get this all resolved. Thanks again for the review and hope you have a great day.

"On our way to LA"

4
21/05/2018

Very nice hotel, as they are updating the facility. Breakfast and staff were wonderful. Although we were on the 1st floor, there are not many elevators to the 2nd floor, only stairs. Down side is not many choices for restaurants in the area other than fast food.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are updating the rooms carpets, paint scheme, and bathrooms. We do not have an elevator but we are only two stories so its not too bad. We do not have many choices to eat over here but a Wendy's and the River Run Bar and Grill. We have started a manager reception on Mondays thru Thursday from 5-7 with some appetizers that are free to our guests. We hope that when you are in the area again you stop in and stay again. See our finished projects and try our manager reception out. It is a great touch added to the hotel. Thanks again and hope you have a great day.

"GREAT Value!"

4
06/05/2018

Really nice clean and comfortable room! Not many food options around, so I just walked over to Wendys for dinner across the parking lot. Direct T.V. is really nice for me cause I have it at home so its familiar and has Free Speech T.V. so I could enjoy Stephie Miller in the morning! Just like home! Good breakfast. Cheese omelette thing had American cheese so I had to scoop it out, but after that it was good. And the rest including crispy bacon was really good. Nothing wrong at all here, and this was the most reasonable rate of all our 8 Hotel stays on our trip. We wouldn't hesitate to return.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We strive to give the best customer service and cleanliest rooms in the area. We do not have many food options by the hotel. We have wendy's and in the town a Bar & Grill called River Run. Having directv is nice for our guests to give them a choices when it comes to what to watch with over 200 channels. We have upgraded our breakfast so we have many choices. I am sorry that you did not like the cheese in the omelettes. We hope that if you are in the area again you stop in and stay with us again. Thanks again and hope you have a great day.

"Great place to explore western Arizona and eastern California"

4
29/04/2018

I used this place as central location to explore Sonoran Desert area including Kofa National Wildlife Refuge. The room I had was large, clean, and included a fridge, microwave, desk etc and two large beds. WiFi is free. The pool was great in the early evening to cool off after along hot day exploring. The included breakfast at this hotel is really generous - eggs, bacon or ham, cereal, toast, bagels, pancakes, yogurt, fruit etc are all available. Staff seemed really nice. The only slight negative worth mentioning is that sometimes I could hear the TV in the next room through the wall, but not loud enough to be a real issue. If you need to go shopping there is a store in Ehrenberg on the other side of the freeway, and a Dollar store in Quartzite 15 minutes down the freeway.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to hear you had a good stay with us. We have done some improvements in our breakfast rooms to include lots of variety and choices. We also have done some remodeling and are still doing some more coming up in the next few weeks. I am sorry that you could hear the television from the next room. But we are glad it did not bother you that much to ruin your stay with us. We hope to see you staying with us again in the near future. Thanks again and hope you have a great day.

"Certainly an Oasis!"

4
29/04/2018

Broke our journey from Tucson to Ventura at this hotel & wish we had booked 2 nights! Welcoming reception and the room was clean and comfortable. A very good sleep followed by a full and varied breakfast. Would certainly stay here again if we return to this area.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We have added some nice things to our hotel with the manager reception area and the nice variety of items in our breakfast room. We are also doing renovations so that our hotel is nice and modern. We hope that you will come and visit us again when you are in the area again. Thanks again and hope you have a great day.

"outstanding"

5
23/04/2018

Very clean ,well located easy access , friendly staff ,nice clean rooms, Will stay again and again. Highly recommend if your traveling the area . I always try and stay in Best western Hotels. Thanks You

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We love hearing from our guests whether its good or bad. We take every comment with importance to make changes or just giving our team a pat on the back. We hope that we will see you staying with us again in the future. Thanks again and hope you have a great day.

"Can't beat the location"

4
10/04/2018

If you are traveling LA<->PHX, and need a place to break overnight, this is it. Clean room, kind staff. Breakfast was good - tasty cheese omelet, bacon, pancakes. The fitness center was pretty good, but needs a pull-up bar.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a good stay with us. Yes we are in between LA and Phoenix and right off the Interstate 10 which is easy access for our guests. We have done some upgrades to the hotel which included breakfast. We have heard good comments about the breakfast area and we will monitor it to make sure we keep it going good. I am sorry the pull up bar was not in there. We have one and i will have to look for it and make sure it is visable to our guests. We hope if you are in the area again you stop in and stay with us again. Thanks again and hope you have a great day.

"do not stay here, manager is fraudulent, She charged me a fraudulent pet cleaning fee & refused to refund it to me."

1
06/04/2018

Manager Beatrice refused to reimburse me a $50 pet cleaning fee when I discovered it on my bank statement 3 days later. I do not have a pet. She said she should have charged me $100 when I call her about it.. She is running a scam at this motel! I called customer service & they sided with the manager. Best western customer service is worthless! Do not risk your bank account staying at this Best Western motel in Ehrenberg, Arizona!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are sorry that you feel we charged you something that we shouldn't have charged you. We have policies and procedures here at the hotel that we follow and we followed them in this case. We had an employee see the dog in the room that it was not supposed to be in because of it being a hypoallergenic room. We have to keep our hotel safe for all our guests and a dog being in a hypoallergenic room means that someone with allergies would get an allergic reaction. Our policy is that when checking in you let us know you have a pet so that we can assign you a pet room on the pet side of the hotel. We Strive each and everyday to give our guests who stay with us the best customer service and cleanliest rooms in the area. Best Western Corporate is a great company and helps out guests all the time. They understand both sides of the equation and take into effect to get both sides. In this case when you decided to talk with best western on two different occasions your stories were different both times. Just like you are saying here that you did not have a pet with you during your stay. But the second time you talked to them you said you had a pet with you but it was a service animal. That you were going to call ADA on us because we charged you for a service dog. So that is why Best Western Corporate did what they did when you talked with them. Everything is recorded and notes are written down and sent to the hotels for our records when a guest calls Best Western Corporate. Best Western hotels are great hotels that has a great Corporation behind its name that looks at everything in a situation and make decisions on what the facts are. We are sorry that you feel that you were charged wrong but we here at the hotel followed the policy that is in place to make sure all our guests are safe when staying with us. Best Western Corporate did the same thing with hearing all the evidence from you both times you called. Thanks again and hope you have a great day.

"Breakfast was superb....the rest..."

2
25/03/2018

This motel is clean, utilitarian and not good value in hindsight now that I have tried others in their price range. The front desk argued with me about the fee for my dog which I had called the front desk about prior to making the reservation online the previous week. But I guess the front desk is always right whomever you speak to there. Of course the room smelled of smoke, but the cleaner was very helpful and sprayed the room and helped open the window to get some fresh air in the room. I'd drive on to Phoenix or use another hotel chain next time.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry you had an issue with your reservation that you were not told about a pet fee. All our pet rooms have a $10 pet fee per night per animal. When booking the hotel room it does let you know that fees apply some also let you know the price. I will talk to my front desk agents again about letting guests know about pet fees. My agents are trained to let guests know about any fees and also the cancellation policy. As for smoke smell i am sorry that you had encountered this in one of our rooms. We are a non smoking facility and we do the necessary process to clean the rooms when a guest does smoke in it. I will have to talk with my housekeeping staff about this issue and make sure we take care of it and follow the process of when someone smokes in the rooms. Thanks again for letting me know about these issues and we will get them fixed. Hope you have a great day.

"GREAT HOTEL"

5
07/03/2018

Wow, what a nice property! This hotel is very clean inside and out. The parking area has cement and is very clean and attractive. Our king room was clean and spacious with a sofa and very nice furnishings. The gal that checked us in was very friendly and helpful. The mattress was high quality and very comfortable. The breakfast had a good selection too. We would certainly return the next time we are in the area.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We strive to give the best customer service and cleanliest rooms in the area. We have done a bunch of upgrades and renovations to make the hotel look nice and modern. We are going to keep going with renovations to make it look even better. We are making changes inside and out. With our breakfast room, business center, and more to come. We cant not wait to see you guys return the next time your in the area. We look forward to having you back and you can see more upgrades and nice things that are still in the works to happen this year. Thanks again and hope you have a great day.

"Very good for location"

3
04/03/2018

We had to stop here on the drive to LA when weather set in. We were surprised that the hotel was so nice when it was basically beside a truck stop. Clean, quiet and nice. Not much opportunity for hotels in this area so this is one to j=keep in mind between Phx and LA.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We strive to give the best customer service and cleanliest rooms in the area. We are not right near that much. It is a short drive to Blythe California for a bite to eat and some shopping. We have a small Bar and Grill right down the road from us that has great food. We have the cheap gas before going into California where you almost pay $1 more a gallon. We hope that if you are in the area again you will stop in again and stay. We would love to have you back. Thanks again and hope you have a great day.

"Not A Secure Place To Take Your Family"

1
21/02/2018

Not a secure place to take your family. The staff are not there to assist you and your family unfortunately. It's clear to an outsider view that they are unhelpful and combative. Tip: Some of your room items will be broken when you come into the room (be sure you take dated pictures prior like we did to show them in court), then you call to inquire what a ghost charge is on your card, and you get the response “I don't have to tell you what I'm charging you for” followed by the manager of the establishment hanging up on you. It's just the facts of how the staff runs their business model. So just be prepared and you should be fine. Also, 3 days after leaving their establishment, they charged through an additional room charge for $83 for whatever reason.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you had an issue while staying with us. We do the same process everyday before releasing the rooms to the front desk. The housekeeper cleans and inspects the rooms first and then we have a housekeeping manager go in and inspect the rooms as well so we have the room checked twice before releasing the rooms. With having it checked twice it is known that all items are accounted for. We have it noted on our reg cards and also in the room on a tent for our guests to know that we look at all items in the room. I am sorry that you had a bad experience but we do not just charge for no reason. We have the process. We remember that the person who called the hotel was told about a lampshade that got broken. Thanks again for the review and hope you have a great day.

"Happy Snow Birds"

4
12/02/2018

We always stop here on our drive from Canada to Cabo and back because of the friendly, dependable BW service, comfort, location and convenience of getting on and off the highway. The ongoing attention to the property appearance and maintenance is obvious and makes for a good impression on arrival. The breakfast is a great value and a welcome convenience before we hit the road again. Thanks Oasis!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are doing lots of upgrades to the hotel to make the hotel look nice and modern for our guests. We strive to give the best customer service and cleanliest rooms in the area. We hope that if you are in the area again you will stop in and stay with us again. Thanks and hope you have a great day.

"Good location"

3
10/02/2018

This hotel is being remolded. But we were still able to walk in just fine. The front desk person was busy, but she was attentive to the customers. There was plenty of parking in front and back. Early in the evening we had noisy neighbors, but then they went to sleep and it was OK. We had a large new TV with lots of channels. A small frig and microwave. The beds were comfortable. Sink was outside of the bathroom. The shower worked well and had good pressure. The room was very clean. The breakfast in the morning was the usual. Waffles, oatmeal, rice chex, eggs, sausages & fresh fruit. I did appreciate that they had soy milk and both regular and greek yogut. The staff made sure no food ran out. The hotel was fully booked. Right next door is a Flying J truck stop and their food items were reasonable, including bottled water. Our room was in the back of the building, we did not hear any truck traffic at all. We would stay here again, because of the reasonable price, clean room and friendly staff.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are doing remodeling and upgrades to the hotel. We have also did some changes to the breakfast to add more choices and will continue to do so and make things better for all our guests. We are right near a truck stop and it is pretty quiet here. We are happy to hear that you would stay with us again if you are in the area again. Once again thank you and hope you have a great day.

"Was Somewhat Underwhelmed"

3
07/02/2018

Based on my experience at other Best Western, and many of the reviews, I was expecting better. It felt like a gussied up 2-star. Internet was above average. No idea what breakfast was like as I arrived at 7pm after an 800 mile drive, crashed out and left the next morning at 5am. It served its purpose: a bed for the night. But I felt it as $10-20 more than it was worth for that.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are sorry that we did not meet your expectations. We are making lots of changes here at the hotel. We are doing upgrades to make the hotel look nice and modern. We hope that if you are ever in the area again you stop in again and see all the upgrades we have finished and made nice for our guests. Thanks again for the review and hope you have a great day.

"Best hotel I ever stayed in"

5
03/02/2018

my Husband and I go on weekend trips. we have stayed in dozens of Hotels, some Cheap, some expensive. This was by far the best hotel with the best service we ever stayed in. Queen beds with 5 pillows each. ,Clean carpet, fridge w freezer! microwave, full tub and shower, exercise room with state of the art stepper, treadmill, cycle.and combination equipment that allll worked. great breakfast, waffles, hard eggs and omelets, rolls, toast, biscuits and gravy. One staff member stayed in the breakfast area to constantly refill food and coffee for guests. and a free bag of ice when we left! The service was amazing, I wish I could transplant that hotel into every town we ever stayed at.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy that you had a great stay with us. We are also happy to hear that our hotel has been the best you been staying at. We strive to give the best customer service and cleanliest rooms in the area. We always try to do upgrades or changes to our hotel each year to keep things nice and modern for our guests. We hope that if you come to the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Reeked of Cleaning Solutions"

3
28/01/2018

We have been staying at this hotel for years now to attend the gem shows in Quartzite and on our way to the Tucson Gem show and always found our stay to be pleasant and reasonably priced. The room was nice and clean and the beds comfy, but this time it smelled like sewer around the outside periphery and the halls reeked of Lysol or some sort of chemical. There used to be cookies out in the evening and now it's only at a certain time and too bad if you missed out. The coffee left out in the lobby is lukewarm in one of those plastic jug type containers. The lemon drink was tasty though. The breakfast offerings have really gone down hill. The coffee urns that kept coffee nice and hot were replaced by those plastic coffee jugs. The biscuits used to be big and fluffy and instead we were greeted by anemic overcooked hard tiny biscuits and wilted ham that looked like Canadian bacon instead of the sausage. The yogurt was more GMO chemicals than milk product. At least the cereal was labeled made with GMO ingredients as a warning. The tiny muffin and danish didn't even taste like food but some sort of strange starch like texture with sugar. I had to throw it out. It seemed like fake food, oh, and not to mention we had the pleasure of being bombarded with CNN fake news as a perfect accompaniment. Isn't this Arizona, why are we hearing fake news?? I did notice an attendant who watched over the breakfast room and greeted you as you left. Nice thought but it doesn't make up for a bad breakfast. The jacuzzi didn't work again. I think it has worked twice since we have been going to this hotel. I heard they might just fill it in. I have to say the exercise room is enclosed and air conditioned now with water, towels, tv and decent equipment for a Best Western. I didn't use it this time but I did on our previous stay. I will probably stay here again because it is convenient, quiet and I am not a big fan of Blythe. Since last year I have noticed a general slow decline in all the Best Westerns we have stayed in on our travels. What's going on??

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review on our hotel. I am sorry you had a bad experience with our breakfast. We have not changed our breakfast from the past. We still buy the same foods just an upgraded version of the food that we had in the past. I am confused with your comments about the coffee urns because i have been at this hotel for 3 years and we have only had the plastic coffee urns for the coffee. We are following best western standards for our breakfast with having two types of yogurts, biscuits and so on. The jucuzzi has been out and has been noted on all of our websites that it is out of order. It has a broker pipe underground that is close to the pool and we do not want to close the pool down and have to dig it up and all. We are looking for different options and one of the options is removing it entirely. We are doing lots of renovations to the hotel to make it nice and modern for our guests to enjoy. We are sorry about the sewer smell that you smell. We unfortunatley can not do anything about that smell when it is coming from the flying j new water treatment plant that is to the side of our building and the back side of flying j's building. Since this hotel was flying j's before our owner bought the hotel our water and all is connected so any problems there come to us and any problems here go to them. So we are working to see how we can fix this issue. But the contractors for the flying j treatment plant says that there is nothing wrong. But they are never around during the bad smell times. Because the smell comes and goes and does not stay long. Thanks again for you review and hope you have a great day.

"Great location to stay at for the Quartzite rock show"

5
16/01/2018

As Best Western Rewards members we always try to stay at a BW while traveling and this location served as an excellent choice while down in the area for the annual rock show at Quartzite, AZ. Super convenient location, excellent breakfast, quiet rooms with very comfortable beds.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a great stay with us. We are doing lots of upgrades to make the hotel nice and modern for our guests. We are always looking to upgrade whether it is in design or something to do with breakfast or just adding something different for our guests. We want to make our guests stays happy and enjoyable. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Very nice BW"

5
15/01/2018

Impressed with this Best Western! Exceptionally clean, nice breakfast and very friendly front desk. A very nice room - comparable to much more expensive hotels. Great bed with lots of pillows. Very nice variety for breakfast - including soy milk (yeah!) for people who can't do regular milk. An exceptional value for the money. Great!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy that you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are doing lots of upgrades all around. So each year it is something that we are upgrading if its design wise, breakfast, or just adding something new. We do want to keep the hotel nice and modern for our guests. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Decent Truck Stop Hotel"

3
11/01/2018

This was a good stopping point for us between LA and Sedona. It is at a truck stop, but it was fairly clean. The only reason I qualify that is because I noticed a spot of black mold in the shower grout. There is no elevator, so if you aren't good with stairs be sure to request the 1st floor. The breakfast was good with a waffle station. The service was fine, although it took a long time to find someone to help us check in. There was another worker in the lobby waiting for her ride home after her shift and she had to go find the person actually working to help. I would only consider staying again if it was really cheap.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am happy you had a good stay with us. I am sorry that you found a small spot of black mold in your room. We are always doing room preventive maintenance and i will let my maintenance know to hit the room you were in. We are by a truck stop which is right off the freeway and we strive to give the best customer service and cleanliest rooms in the area. We do not have an elevator and yes if you cant do stairs please call ahead of time to lets us know and we will do our best to accommodate you to a first floor room. Sometimes that is hard because we only have so many rooms downstairs but we always do our best to accommodate our guests. I am sorry you had to wait to check in and one of our other staff members had to go find the front desk staff member. We are customer service driven so our staff is always helping our guests. The front desk does get unmanned at times when staff members are helping out our guests. We try to stay up at the front but we also want our guests to be happy and help with whatever we can. We price our hotel really good for all the amenities that we offer and where it is located. I hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Delivers for a small price tag"

5
10/01/2018

We stayed only 1 night, but found the accommodations to exceed our expectations for the price we paid. Beds were comfortable, room was clean and felt safe, shower was hot, complementary breakfast offered a variety of options, and the fitness center provided a solid workout. The staff was courteous and friendly. Thank you!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy to hear you had a great stay with us. Plus we exceeded your expectations. We strive each and everyday to give the best customer service and cleanliest rooms in the area. With hearing our guests comments we take each and everyone into consideration for if we need to make changes. We do have a great breakfast that keeps changing and adding new items, a fitness center that has really nice equipment, and just an overall clean hotel with a friendly staff. We hope that if you are ever in the area again you will stop in and stay with us again. Thanks again for the review and hope you have a great day.

"Nice stay, comfy beds"

5
31/12/2017

After reading several reviews from dissatisfied customers, we were not sure what to expect. The hotel rooms were nice and the beds were comfy, we had no complaints. We had a nice stay and I would definitely stay here again and I would recommend this hotel to others as well.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am happy to hear you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are glad to hear that you would stay here again and would recommend us to others. We hope to see you back staying with us in the near future. Thanks again and hope you have a great day.

"A Great Stopping Place"

4
28/12/2017

We found this hotel to be very clean and quiet with ample parking. We traveled with a disabled person and they were accommodating in meeting our needs. The staff was polite and professional. We would be pleased to stay there again.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to hear you had a good stay with us. We strive to give the best customer service and cleanliest rooms in the area. We hope that you will come back and stay with us in the near future. Thanks again for the review and hope you have a great day. Happy new year as well.

"Named the Oasis for good reason"

4
25/12/2017

A very nice hotel with only a truck stop nearby, we had to drive to Blythe for everything. Although Ehrenberg did have the better gas prices. If you do find yourself in Blythe, do try the A&R Bakery Deli. Great sandwiches. Also, if you enjoy wildlife viewing, this is close to Cibola Natl Refuge.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy to hear you had a good stay with us. In Ehrenberg we really do not have much to offer except for cheap gas before going into California. We have a Wendy's and Bar & Grill for food everything else is about a 7 minute drive to Blythe for more options. Thank you for letting us know about the A&R bakery. If anyone is asking about a good sandwich place i will let them know that they are good. We are not too far from the Cibola National Refuge which is a very nice place to go for wildlife. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Quiet and Plesant"

5
24/12/2017

We had a nice quiet room that is huge clean and tidy. The staff are friendly polite and helpful. We've stayed at a lot of Best Westerns and this location will definitely be on out to stay list again. We were close to several activities. Our favorite was Buck Owens Crystal Palace. Stampede, the band really rocked out some hot'diggity Western tunes. Even though we were arriving back to Best Western late in the evening, we were not concerned as the parking lot is well lit!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are pleased to hear that our hotel will be put on you list to stay at again. We can not wait to have you staying with us again in the near future. Thanks again for this review and hope you have a great day. Happy Holidays!!!

"No water"

1
22/12/2017

The Hotel had no water during our stay. This was a planned outage and we were not notified in advance. We were not offered a adjustment by the hotel staff. It's very hard to sleep when you know you can't use the toilet or take a shower in the morning.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to review our hotel. We are sorry about the situation with the water. We were not aware of the outage until the afternoon of the outage. So we did our best to let our in-house guests know and what we could with our guest who were arriving. We did give our guests the option before checking into the hotel that we will not have water from 9pm until 6am which went alittle further than 6am and came back on at 7:30am. We did have bottled water for our guests and we had our full breakfast running. We understand about not being able to take a shower or use the bathroom. We did offer what we could offer to our guests. We are deeply sorry about the situation and we did not want to have this outage because of the short notice it was to us and for our guests. We hope that if anything happens again like this the flying J will give us a better notice of the turning off of our water. So we can plan much better for our guests. Once again we are deeply sorry for the incovience this has caused you. We hope that if you are in the area again you stop by and stay again and see that we are a great hotel to stay at and we strive to give the best customer service and cleanliest rooms in the area. Thanks and hope you have a great day.

"Great little hideaway"

5
18/12/2017

Super little economical deluxe spot just west of Quartzsite. A very clean room and caring staff. The breakfast services were excellent and left nothing to be desired. Will stay there again in a heatbeat.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are glad you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We take all our guests comments to heart and make necessary changes that we have to make. We hope to see you staying with us in the near future. Thanks again and hope you have a great day.

"Going racing"

5
11/12/2017

Clean and well appointed accommodations, pleasant staff, quiet and a good night sleep. I would rate the value to cost as excellent. Breakfast was prepared on time and was furnished with enough choices to satisfy most appetites. The warm cookies at check in provide a welcoming experience.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We strive to give the best customer service and cleanliest rooms in the area. We have been doing upgrades to the breakfast to have a more variety and satisfy more guests. Yes our cookies at check-in are a great thing to have for our guests while they are being checked in. We hope that if you are in the area again you will stop in and stay with us again. Thanks and hope you have a great day.

"Great Value"

5
11/12/2017

The desert oasis Best Western is a great value for money spent. The rooms are clean and neat, the staff are friendly and always helpful , the overall experience has been great. We stay here on a weekly basis and have never encountered an issue..

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so glad to hear that you have a great stay every week that you stay with us. We are happy to have you staying with us as a loyal customer each week. We hope that you will continue to stay with us weekly for a long time. We love to take care of our customers and give them the best customer service and cleanliest rooms in the area. Thanks again and hope you have a great day.

"Excellent place to stop"

5
08/12/2017

A very nice hotel with all the amenities without a break the bank price. Nice clean rooms and an excellent breakfast served. All of the staff I had contact with were friendly and helpful.I try to be close to this hotel when I am ready to stop for the night. The closeness to the Colorado River is also a big plus

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are glad you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We do our best to keep our rates as low as we can for our guests to enjoy all the amenities and the upgrades that we are doing. We hope that you will come back and stay again when you are in the area again. Thanks and have a great day.

"Rude interaction with General Manager"

1
30/11/2017

My husband and I are on a road trip to Tucson, Arizona. We always stay at Best Western since they are one of the most "pet friendly" chains. I made a mistake (and I own that mistake) on booking my reservation on the internet. End result, I was charged for two nights at the Desert Oasis. One night was an error on my part and the second night we actually stayed at the Desert Oasis. Totally understand that the hotel is not under any obligation to accommodate or provide relief for my error. What I do think is that the hotel can respond in a customer service friendly manner when discussing the situation with me. Mr, Sorice was, in my opinion, rude and dismissive. There isn't a lot of incentive to treat customers well who are traveling through the area. And, as consumers, we don't have any leverage other than to offer our feedback as consumers. My feedback is that the customer service provided by Mr. Sorice was disappointing and perhaps that behavior and style represent the hotel management and owner. We will be traveling through this area again and will definitely not stay at this hotel.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you had an error with your reservation and was charged for that error. We follow the policies and procedures here at the hotel. The night you were staying was a busy night and we could have sold that room to another guest if we knew it was not going to arrive. But we didn't know and we saved that room for you. When speaking with any of our customers on something like this we let you know the aspects of what our policies and procedures are. I am sorry that this had happened. Thanks again and hope you have a great day.

"Amazing show of people that care!"

5
30/11/2017

My elderly father came into the Ehrenburg AZ BW Hotel with a back injury and unable to complete the journey to Tucson. I can not begin to thank the staff for their "above the call of duty" help. They helped him physically get to his room and in/out of the vehicle. They offered late checkout, extra towels/pillows, etc., and the woman at the front desk even brought him homemade cookies when he had to stay an extra day. Simply amazing!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We are so happy we were able to help your father with his accommodations and with everything he needed while staying with us. We hope that your father has a speedy recovery from his back issue that he has. He was very nice and it was a pleasure to help him get to and from the car to his room. We hope that anytime you might be in the area you stop in and stay again. Thanks again and hope you have a great day.

"Ok"

3
24/11/2017

Stopped here for the night on our trip to California. Check in was quick and easy. Room was basic, nothing overly exciting. Wanted to jump into the hot tub after a long drive just to find it broken. Got up a little late and went to get some breakfast, it was 5 minutes till closing and found the room locked. Knocked on the door and hostess answered, she said "we're closed" and shut the door in my face. If you need a overnight stop and not expecting much I suppose this place is ok.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry but our spa has been on our website and online websites as for it being out of order. When we went to go fix it the problem is worse off the we thought. We are trying to figure out what we can do to fix it without it being a huge project. I'm sorry that our breakfast room was closed 5 minutes before the time its supposed too. I have the clock in the breakfast room set 5 minutes slower so that they do not close early. I will talk to my breakfast attendants about this issue. Hope that if you are in the area again you stop in and stay again and see that we do care about our guests comments and the situation you mentioned was fixed. Thanks again and hope you have a great day.

"Rude staff"

1
22/11/2017

We travel back and forth from the Bay Area to Tucson frequently and usually stay at the BW in Blythe. I took a chance this time due to BW points usage and stayed at the Desert Oasis...NEVER AGAIN!!! We stayed one night and the morning we were leaving I tried to get in the breakfast room for coffee and juice, I did not want any food. Even though it was only 9:01 the door was locked. A fellow guest saw me and opened the door. The minute I walked in a staff person practically body blocked me and very loudly told me that “breakfast is closed”. I explained that all I wanted was coffee and juice both of which were still on the counter along with all the other food that had not been put away yet. She again practically yelled at me that “breakfast is closed!!” If this is the kind of “guest service” that the Desert Oasis thinks is appropriate I feel sorry for the people that stay here. I for one will never stay again!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am so sorry you had a bad stay with us. Our breakfast room is open from 5-9 am and they do shut the door at 9 am. We do offer coffee and a breakfast bag to go at the front desk. I will talk to my breakfast staff about how they should handle a situation like this. This is confusing to me because my staff is very friendly to my knowledge and what our guests have said. We strive to give the best customer service and cleanliest rooms in the area. I am sorry again this happened and i will get answers and make sure this never happens again. Thanks again and hope you have a great day.

"dennis"

3
11/11/2017

wouldnt let us check in 1/2 hour early!!! Not one room ready??? Ice cold eggs at breakfast; broken hot tub, staff completely oblivious to customer service. A very non-caring attitude, and no where to eat for miles around,

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you had an issue while staying with us. When it comes to checking in it all depends on the room type you booked and the floor that you want. We also have to go and check the rooms to make sure they are clean and ready to be rented to our guests. Now with breakfast eggs being cold i will talk with my breakfast attendant about this issue that occurred. I am sorry but the hot tub is out of order and is on all of our websites to let our guests know that it is down. We found a bigger problem with it when trying to fix it that is taking longer to get it fixed without shutting down the pool as well. As for the no food for miles comment that confuses me because we do have a wendy's across the street from hotel and a bar called the river run bar and grill. We also have lots more options in Blythe California which is only 5-7 minutes away. Once again sorry for any inconveniences this caused you. Thank you again and hope you have a great day.

"Wonderful Best Western"

5
07/11/2017

Nice modern hotel, rooms very comfortable. Carpets, artwork looked new and well kept. Refrigerator had a small icebox which accommodated my ice bags. Nice lighting throughout.Breakfast area was clean and well stocked. Lots of great food choices.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so pleased with your stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are always trying to make our breakfast area one of the best features we have here at the hotel. We are doing our best to keep upgrading and remodeling for the hotel to look modern. With having a fridge with a small freezer is always good for our guests when traveling if they have food items and some freezer items. We hope if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Okay for one night"

2
04/11/2017

We were glad to have found a BW in this small town. Unfortunately, it needs remodeling. I was okay for one night. Included hot breakfast food. The typical continental breakfast but included hot biscuits and gravy. It's nice to have cereals/yogurt and fresh fruit also included.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that your stay was not up to your standards. What could we have done to make your stay better than it was? We are remodeling the hotel so the comment of remodeling is confusing. Can you give me some insight onto what you are referring too? As for continental breakfast comment i am confused when we offer a hot breakfast. We have eggs, bacon or sausage, and biscuits with gravy. Continental breakfast is just cereal and pastries. So that comment confuses me. If you would give me some insight onto your low rating my email is [email protected] Thanks again and hope you have a great day.

"Nice facility"

5
30/10/2017

I was in town for work. The hotel has all the amenities I needed. I really appreciated the work space, internet and accessible electric outlets. I was in town for work. The hotel has all the amenities I needed. I especially like the work area, internet and accessible electric outlets.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am happy you had a great stay with us and that we had all the amenities you needed. We hope that if you are in the area again for work you will stay again with us. Thanks you again and hope you have a great day.

"good place to stay overnight on I 10"

4
26/10/2017

We needed a place to stay overnight while traveling from LA to Sedona and this hotel was in a good location to do so. Room was clean and breakfast good. The hotel is situated right off I10 and restaurants are close by across the AZ/CA border in Blythe.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am happy you had a good stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are doing our best to keep our breakfast up to date with new items and changing items every now and then for our guest to make them happy. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Noise"

3
25/10/2017

Noise insulation between rooms is worse than usual. The staff did call and successfully have the people next door quieten down for the evening. Apparently they were only preparing for a 4am wake up experience. We were awakened as well.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I apologize for the noise from the other rooms which disturbed your sleep and stay with us. We do our best here at the hotel to make sure when any problems occur our front desk staff takes care of the issue right away. I am glad they did that for you. We are looking into doing something about our insulation in the walls since this building is an older building and the insulation is not what it is today. Once again i am sorry for the situation that happened during your stay. Thanks again and hope you have a great day.

"TX to OR"

5
11/10/2017

Historically I had used motel 6 due to uniformed expectations, however I never really felt safe but used them anyway as my stay overs were short. At BW I felt safe and found that BW is far better in every aspect and greater value for services offered. I will be looking for BW during my future trips.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so happy to hear you had a great stay with us. We are also happy that you had a great experience staying with us over your usually stays at motel 6 hotels. With staying with Best Western we do have lots to offer more than a motel 6 which does help lots of guests out. We hope that you encounter more best western hotels that you have great stays with them as well since you have found your new hotel during your trips. We all strive to give the best customer service in our areas and make our guests stays enjoyable. We hope that if you come to the area again you stop in and stay again. Thanks again and hope you have a great day.

"MUST STOP AND STAY!"

5
07/10/2017

This is our first stay but we do Arizona to California often. This is our new MUST STOP AND STAY for every trip. The room was huge and comfortable. The decor hotel beautiful. And the breakfast was opulent and delicious thanks to Christina!!!!! Could not thank Christina enough for the delicious and CLEAN breakfast experience. I'll be dreaming of the waffles until we come back! Thanks to all the staff, we had a wonderful stay and we will be back often and soon!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so pleased to hear you had a great stay with us and that christina in breakfast made your breakfast enjoyable and remarkable. We strive to give the best customer service and cleanliest rooms in the area. We love hearing from our guest whether it is good or bad. We take each and every comment in and do the necessary things to make our guests happy or just to let our staff know what a great job they are doing. We are glad to hear that this will be you new must stop when traveling from arizona to california. We can not wait to see you when you come back and stay in the near future. Thanks again and hope you have a great day.

"Nice hotel on the road between LA and Phoenix"

4
05/10/2017

A pleasant hotel if you are traveling through the area; a step above the ones in Blythe. Fitness center very good for a hotel of this size and price range. Room was comfortable and breakfast, although not a lot of selection, was a plus. I would stay there again.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy too see you had a good stay with us. We strive to give the best customer service and cleanliest rooms in the area. Our fitness center is one of our new upgrades we did here and it has turned out really nice. We are glad you thought that was a good amenity that we have. I am sorry you didn't think or breakfast has a lot of selection. We have three hot food items, pastries, oatmeal, fruits, juices, and cereal. We are glad to hear that you would stay with us again. We look forward to see you stay with us again in the near future. Thanks and hope you have a great day.

"Exceeded my expectations."

5
04/10/2017

The hotel and staff are excellent! I wasn't expecting much since the hotel is barely over the border into Arizona, but boy was I surprised. The food provided was good and fitness center was good as well. Will definitely come back again.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to see you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. Yes we are a really nice hotel right over the border from california and do offer a great amount of amenities that our guests would enjoy. We are happy you liked our breakfast and our fitness center. We hope that you will come back and stay with us in the near future. Thanks again and hope you have a great day.

"Excellent"

5
02/10/2017

This hotel is very clean, great rooms, has fridge, microwave, blow dryer and iron. The linens are really nice and clean. These are indoor rooms which makes you feel safe inside. Great breakfast, eggs, sausage, biscuits and gravy, orange juice, coffee, other beverages. I haven't stayed at a hotel this nice in a while. The price is good for all it offers. I would recommend it to family and friends.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy that you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We are improving our breakfast all the time so our guests like what we serve and have a good variety of things to choose from. We hope that if you are in the area again you will stop in and stay again. We would love to see you back staying with us in the near future. Thanks again and hope you have a great night.

"A VERY COMFORTABLE STAY"

5
02/10/2017

This hotel was, over all, clean, quiet and comfortable. ALL the staff were friendly, hospitable and professional. The breakfast was simple and had a fair variety of hot and cold food that would meet the essential need for most people I think. Value was good!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time too write a review for the hotel. We are happy to hear that you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. We also are working on the breakfast adding and removing items so that we have a nice variety of things that our guests love to eat. We hope that if you are in the area again you will stop in and stay again. We would love to see you back staying with us. Thanks again and hope you have a great day.

"Worst Experience Bad Smell"

1
17/09/2017

Stay here if you like the smell of sewage in the hallway, and your room all night. The hotel is right next door to a sewage treatment. I also had friends stay here, and the air conditioner would come on and off all night long, the room would not get below 79 degrees. Also watch out for rooms that say pet friendly, even though you dont have a pet, if you get a room that says pet friendly, they will charge you for a pet, even though you did not mark down any pets, and even inform the manager I did not have a pet, they will still charge you.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you had an issue with staying with us. We are working to with the flying J and the builders of the water treatment plant to get the smell under control. It is not a pleasant encounters for our guests. I understand your situation with the pet fee but we do have it posted on the third party websites that pet fees may apply. We do charge a $10 fee for a pet. When you book a pet room from a third party website the pet fee automatically gets put onto the room. That is how our system works. When making reservations just watch what type of room you are booking so that these issues will not happen because third party reservations we can not change them. To make it easier book through bestwestern.com or call the hotel directly to get the best prices. Thanks again and hope you have a great day.

"Too hot to sleep"

2
17/09/2017

Need to fix the air conditioning problem! Especially for being in a desert location.The staff was very polite in advising nothing could be done to correct the problem. Had I known that the air conditioners in the rooms were working poorly I would have sought other accommodations. A small unreadable sign at the check-in counter explaining the problem that 95% of customers would not notice,or those booking on line would never see is a good way to mislead customers. People need to now this before booking!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am truly sorry you had an issue with our air conditioners. Our air conditioners are just like every air conditioners that if you are trying to drop the temperature too fast the air conditioner freezes and shuts off. We let our guests know that you have to gradually turn the temperature down a few degrees at a time until you reach your desired temp that you would like. With being in the desert and it being over 100 degrees for most of the year these air conditioners are used a lot. So with the sign at the front desk when checking in is the best way to let our guests know about what to do when handling the air conditioners. Thanks again and hope you have a great day.

"Was good overall. Will go back. The hallways smelled like sewage. That was the only problem."

4
07/09/2017

Hotel looked clean and staff was more than professional and nice. Room was very comfortable and AC worked very good. Room was also very quiet. The only problem was the hallways smelled like sewage. I will go back.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are glad you had a good stay with us. I am sorry that you had to encounter that bad smell in our hallways. We are working closely with our neighbors flying J to get this problem fixed. Flying J build a water treatment facility to the back side of there building which is to the side of our building and every now and then we get that smell that travels to our hotel. It is not pleasant for our guests. So we are working to try and get this issue resolved. We can not wait to see you back staying with us in the near future. Thanks again and hope you have a great day.

"would definitely stay again"

4
30/08/2017

The accommodation at this hotel was very welcoming. The staff was friendly and very helpful and the rooms were satisfying. We got some good sleep. After being on the road all day this was the place to stop and relax by the nice clean pool.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. I am please to see that you had a good stay with us and that the staff was very friendly. We strive to give the best customer service and cleanliest rooms in the area each and everyday. We are glad you got to go out and use our pool to relax. We hope that if you are in the area again you will stop in and stay with us again.

"Great if you have dogs!!"

4
18/08/2017

The staff was very friendly and made sue are needs were met. This place is awesome if you have dogs. Very welcoming and warm hearted staff. Will definitely be visiting this place again. Very close to the best place to swim on the Colorado river in Blythe California.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time too write a review for the hotel. We are pleased you had a good stay with us and would stay here again. We strive to give the best customer service and cleanliest rooms in the area. Yes we are really close to the colorado river which is nice for our guests to go and take a nice swim and lounge by the river. We can wait to see you staying with us again in the near future. Thanks again and hope you have a great day.

"Best Place to Stay"

5
17/08/2017

We always stay at this hotel on our way to California and then on our way home. They always make us feel like a part of their family. The hotel is very clean and comfortable. The staff was awesome, and you couldn't ask for a better breakfast to get you started for your road trip!

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are pleased you had a great stay. We strive to give the best customer service and cleanliest rooms in the area. We hope that you stay again with us when you are in the area. We would love to have you back. Thanks again and hope you have a great day

"Great Overnight Stay and Great Value"

5
26/07/2017

This hotel was one of the best values we've ever had. We stopped here passing through on our way back home. The room and bathrooms were both very clean. The family got a good nights rest on comfortable beds. We actually did not stick around for breakfast as we were eager to get back on the road but it was a very nice stay.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so pleased to hear about your great stay at our hotel. We love to hear about our guests stays with us. Ever guests comments are what make us strive each and everyday to do a great job. We take all our comments into consideration to make changes or just let our staff know how great they are doing. We strive to give the best customer service and cleanliest rooms in the area. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a wonderful day.

"Eh. It's a Best Western "

3
15/07/2017

If you're tired and hot and need to stop this works. Wasn't too attracted to the sewage smell in the hallways and blowing around near the pool. Hot tub wasn't working- and was... not clean to say it nicely. Rooms need updated. The bathroom looked like a prison bathroom. But for what we paid not too bad.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I apologize for the sewer smell that you encountered with your stay. The flying J has put in a water treatment plant to the side and back of there building and when the wind blows we get the smell in our hotel. Yes our hot tub is out of order and has been posted on all websites for guests to see if booking our hotel. We are in the process of finding the problem and getting it fixed. We hope that if you are in the area again you will stop by and stay again. Thanks again and hope you have a great day.

"traveling to Tucson AZ"

5
11/07/2017

great Midway trip stop. Everytime we vacation and visit family in Tucson, this best western location is our go to, we are treated well and thats what brings us back, not to mention this location is pet friendly too

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for writing a survey for our hotel. We are so pleased to hear that you stop here when your family is on vacation to go visit family in Tucson. Being pet friendly is very helpful for lots of travelors so we wanted to be able to offer that to our guests so that they can stay with us with a pet. We cant wait too see you staying with us again in the near future. Thanks again for this review and hope you have a great day.

"Good hotel!"

4
08/07/2017

This was a really nice hotel. Because it was so close to the highway, there wasn't a cosy ambiance but for us it was a great stop during our round trip. The hotel is clean, the staff is friendly and the room was big. Also the breakfast was really good and there was enough available left around 8.30.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We are so happy to hear you had a good stay with us. It is a nice feature that we are right off the freeway to help guests that are traveling to just pull off to stop for a nights rest. We strive to give the best customer service and cleanliest rooms in the area. We try to have our breakfast stocked at all times while its open so all our guests can enjoy and not have to wait for anything. We hope that when you are in the area again you will stay with us again. Thanks and have a good day.

"Great experience"

4
03/07/2017

Had an awesome experience. Service was great. Rooms had great air conditioner units and the free breakfast was a good treat. Location also supplied a free 10 lb bag of ice. Check in was simple and fast. Parking was easy and close to the structure.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We are so pleased to hear you had an awesome experience. We strive to give the best customer service and cleanliest rooms in the area. We love to hear our guests tell us how their stay here was so great. We hear thought it would be nice to give a 10 lb bag of ice to our guests to fill up ice chests and not having to empty our ice machines. Which makes it nice for our guests who need ice for the rooms and the ones who need it for there ice chests. We hope that you will stay with us again when you are in the area. We would love to have you back. Thanks again and hope you have a great day.

"route 10 Ehrenburg Arizona"

5
02/07/2017

We stopped here once before. We liked it then and still were pleased. The staff was friendly and the rooms were clean and properly stocked. I enjoyed the refrigerator this time, as it had a freezer. we were able to keep our freezer packs cold, for our cooler. The rooms are spacious. Our Service dog had plenty of room to stretch out in.

"An oasis from the heat!"

5
29/06/2017

This room was booked because of the extreme heat, 112 degrees outside; and needed a comfortable, cool room. I appreciated the air conditioning already turned on in my room! The room was very comfortable, bed included, and had a desk and chair; along with an easy chair and ottoman. There was also a ceiling fan which added to the comfort. Breakfast was very good with real bacon, scrambled eggs, sausage and gravy, pastries, fresh fruit, along with other normal cold items. Within walking distance is a Flying J truck stop, which includes a Wendy's restaurant.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time too write a review for our hotel. We are so pleased to hear you had a great stay with us. We try to give the best customer service and cleanliest rooms in the area. We also know how hot it is outside to keep our rooms as cool as we can for our guests that come in from that heat. Our rooms are set up to have comfort while you stay with a desk and chair if you need to do some work and an arm chair with an ottoman for when you just want to relax and watch TV. The fans in the rooms help dramatically with circulating the air around the room. Thank you for the compliment on breakfast because we do offer a good amount of selection. I hope that when you are in the area again you will stop in and stay again with us. We would love to see you back. Thanks again and hope you have a great day.

"Ehrenberg Arizona Stay"

5
13/06/2017

The hotel was at a very convenient location in Ehrenberg Arizona. The staff was very helpful and friendly. The room was very clean and all f the amenities were in good working order. The bed was very comfortable and I had a good nights rest while lodging at this location.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to right a review. We love hearing from our guests so that we can keep doing the good and if needed change some things around to make it better. We are so glad you had a great stay with us. We hope that when you are in the area again you will stay again with us. Thanks again for the review and hope you have a great day.

"areas needing improvement"

2
13/06/2017

already stated problems 3 times. Entire hotel had an order problem. Took 20 min. for desk clerk to show. we were already walking out. Breakfast was poorly stocked had to wait for things to be refilled.Over all not professional.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are sorry that while staying with us you had a couple of issues that happened. Thank you for bringing these issues to my attention so that we can fix these issues. We strive each and everyday to make our hotel better for our guests. I hope that when you are in the area again you stay with us again and see that the last stay you had was just a one time thing. Thanks again for letting me know and hope you have a great day.

"Big handicap room"

5
23/05/2017

Good place to stop for the night, large, clean room. Property is well maintained and the staff is super. It's a half way point between Los Angeles and Phoenix, AZ. Breakfast was usual fair but good. Had a minor problem with noise above me but it was handled right away and corrected.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to hear you had a great stay with us. We strive to give the best customer service and cleanliest rooms in the area. I am glad we were able to take care of the minor problem you had when you were staying with us. We hope that if you are ever in the area again you will stay with us again. Thanks again for this review and hope you have a great day.

"Passing through"

4
17/05/2017

Nice place and nice people. The location is good and we like to give the business to AZ businesses. We will stay here again. Clean and quiet and right on I-10 for easy travel on to wherever you are headed.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time too write a review for our hotel. We are happy you had a good stay with us and that you will stay with us again. We love to hear from our guests about how their stay was or how we can improve. We are right off the freeway which makes it so easy for guests who are traveling. We cant wait to see you guys back in the area staying with us again. Hope you have a great day.

"Rooms are big and clean"

5
13/05/2017

This hotel is located next to I-10 easy access in and out to the freeway rooms are nice big and very clean. Breakfast was ok lots fresh fruits,breads,yogurts coffe and juices. I recommend this hotel....

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We love hearing from our guests about how their stay was. We strive to give the best customer service and cleanliest rooms in the area. I see in your comments that our breakfast was ok i am wondering what we could do to make it better? We do have a suggestion box in the breakfast room to get feedback onto how to improve it and what we could do better. We take all comments into consideration and make sure that we try our hardest to make the necessary changes. I hope that if you are in the area again you will stay with us again. Once again thank you for this review and hope you have a great day.

"Smelly Room"

3
30/04/2017

The room smelled real bad . Old , stale and disappointing. The A/C unit sounded like it was going to leave the building . Not like my experiences here in the past . Think I'll stay elsewhere next time .

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you had an issue with your stay with us. There are definitely some key points in your stay which are absolutely unacceptable. I sincerely apologize for any inconvenience that you may have experienced during your stay at our hotel. We will be discussing this review in our weekly staff meeting and will make sure our entire staff is fully aware of our policies and high standards for this hotel. We hope that you would consider staying with us again because we are a great hotel to stay at with a wonderful staff and cleanliest hotel. You will see like you have before that this was just a one time issue. Thank you again and hope to see you back in the near future.

"A very nice hotel where there is not much around"

4
27/04/2017

I am a Best Western rewards member, so I stay at Best Westerns whenever possible. I had work in the area, so I was pleased to find this hotel close by. They were in the process of renovations, so there was some construction debris and dust outside, but the lobby and room were clean. The staff was extremely friendly and attentive to my needs. The room was modern and clean. Shower was okay. Bed was comfortable and had plenty of pillows. The breakfast was great. Many choices and all fresh and well prepared. Overall I was very happy with my stay here and would definitely recommend this hotel if you're in the area.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We love hearing from our guests about how great their stay was. It is true we are still doing renovations to the hotel. Right now they are small renovations but they are to make our guests happy with the type of upgrades we are doing. We are always trying to improve our hotel. We strive to give the best customer service and cleanliest rooms in the area. We are working on a renovation project for our bathrooms. We have had lots of discussions on what we would like to do in the bathrooms. So that is in the works of hopefully being done sometime soon. Our breakfast does have a lot of choices to choose from which is good. We look into what we can do to change things and make it even better everyday. We are so happy to know you had a great stay with us and that you would recommend our hotel to others to stay with us. We hope that if you are in the area again you will stay with us again. Thanks again for this review and hope you have a great day.

"An Oasis in the desert."

5
26/04/2017

We had driven from Pomona, CA on a very hot day and this did feel like an oasis. We had planned to continue on to Tucson and found this hotel on TripAdvisor and decided to stop early and were glad we did. Check-in was a breeze and we were each given a chocolate chip cookie fresh out of the oven. Yummy. The room was clean and comfortable and we got an excellent night's sleep. There was a well-equipped exercise room which is nice after sitting in the car so long. The breakfast was very good.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write us a review for our hotel. We are so happy that you had a great stay with us. We love hearing from our guests. Oh yes after a long drive from california to here getting out of the car to check in and having nice warm delicious cookies is great. Also our fitness center is really nice as well. We hope that when you are in the area again you will stop in and stay again. We would love to have you stay again and whenever you are in the area. Thank again for this nice review and hope you have a great day.

"Always Great Stay"

5
21/04/2017

This place is very nice, I've been stopping here for 4 years now. In that time they have remodeled the entire place. Still in progress but worth it. Cheaper than staying in California. Flying J next door

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We are happy to hear from our guests about how good or bad their stays are with us. We take all comments into consideration for changing things or just for motivation. We love that you had a great stay with us and the fact you been coming here for 4 years and love the hotel. Yes we are always doing remodeling to keep it looking nice and updated for our guests. We hope that you keep staying here for years to come and you still love our hotel with the upgrades we keep doing. We strive to give the best customer service and cleanliest rooms in the area. Thank you and hope you have a great day.

"I would never stay at this hotel again."

1
14/04/2017

The bed was extremely uncomfortable. Air conditioner didn't work. Breakfast was cold and English muffins and biscuits were hard and couldn't be eaten. I wastill told if I provided an email address I'd receive a $10 discount on my room. I had to have the bill fixed when I checked out because discount wasn't applied to my bill.

Nicholas S, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry you had an issue with your stay. When it comes to the air conditioners we are transitioning to thermostats and lots of our guests are getting confused with this setup. We have been telling guests that it can be one that is controlled by a thermostat or the unit itself. I sorry if you were told that if you give a email address you would recieve $10 off that is not the case. If you are a best western rewards member you will recieve a $10 gift card in your email after your stay and best western corporate recieves the confirmation that you stayed with us. But being a best western rewards member you get a 10% off your stay. So it was a miss communication on that part. I will look into the breakfast breads being hard and not being able to eat. We do keep them in the fridge because of the temperature here are hot and make them go stale quickly. But will look into the situation. Thank you for letting me know about these issues.

"Trip through Ehrenburg, AZ"

5
13/04/2017

It's a good hotel, they're doing more remodeling so it's going to be even better, definitely enjoying the $10 back gift card for every stay.. Hotel is overall satisfying, I liked the gym which is one big part for me when I stay at a hotel, they have pretty much everything that you would need for the stay, from pool, breakfast, ect. Thanks best western

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are so pleased to hear that you had a great stay with us. We are doing a lot of remodeling to make the hotel look really nice for all of our guests. Best Western Rewards program giving back $10 for every stay does help out a lot with guests. We strive to give the best customer service and cleanliest hotel in the area. We are going to keep doing what we can to the property so that our guests enjoy all the upgrades. Hope that when your in the area again you will stay with us again. Hope you have a great day.

"Best Western Desert Oasis"

5
11/04/2017

We were very, very surprised at how nice this Hotel was!! The room was super clean and updated. The morning breakfast was more than we would have imagined, since it's out in the middle of nowhere. They served anything you could have wanted, from fresh fruit, to hot homemade waffles. We defiantly will be staying here on our next trip to Arizona.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We love hearing from our guests about their stay with us. We enjoy hearing the good things we have done and hearing things that can make us do better. We strive to be the best in the area with giving the best customer service and the cleanliest rooms. If we do something wrong then we would like to know so that we can all fix that and improve upon for the future of the hotel. We are here to make our guests feel welcomed and happy. Best Western vision is to give a superior service to all our guests. That is what we strive for everyday. We are so happy to hear that you will be staying with us again when you take another trip to Arizona. We will be waiting for you to come back and see us again. Hope you have a great day.

"Hotel Review"

5
03/04/2017

This Hotel is excellent for it is located near the California/Arizona border with easy access to good dining facilities in both states. It has a good workout facility and excellent breakfast. The rooms are clean, noise proof with large sleeping areas.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review for our hotel. We strive each and everyday to give the best customer service and cleanliest rooms in the area. We do have some good dining facilities here and mostly in california which are only 5-7 minutes away. We did upgrade our hotel fitness center the past year which does make a big difference. Thank you for the excellent breakfast which is one we are still working on to make it better each and everyday. Hope that if you are in the area again you will stay with us again. Hope you have a great day.

"Best Western is the best"

5
01/04/2017

Always have a good experience at BW. Even the older buildings are better than other motels in the same $ range in my opinion. Rewards program works with CLC too, and easy to check your points online. Give them a try.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy to hear that you had a great stay with us and that you always have good experiences at Best Western hotels. I will agree that these older buildings are somewhat in better care than the other motels in the same price range. We have to keep up more with it being an older motel which keeps my staff on its toes at all times. Thank you for this review and hope to see you back staying with us when you are in the area again.

"Clean and Convenient."

4
25/03/2017

This is the property where we stay when we're heading to Arizona from Northern California. It's a great point to stay and is convenient from the highway. The property is very clean. Not a lot of places nearby to eat, but you're close enough to find dining a short drive away.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am happy that you had a good stay with us. We strive to give the cleanliest rooms in the area and the best customer service in the area as well. Yes our hotel does not have many options for food close by only a couple options but only a short 5 minute drive into blythe CA, and you have many more options to eat. We hope that we will see you back in the near future when you are in the area staying with us. Once again thank you for the review and hope you have a great day.

"sink/vanity IN room!!!"

3
24/03/2017

fine in many ways - newish, clean - but the design of having sink/vanity in the room (so your partner TV watcher sitting on the bed can criticize your teeth-flossing style) is BAD. And then to go into the tiny shower/ commode "closet" - you need sunglasses because the light is so bright - and you also need earplugs because the fan is so LOUD. And...NO night light - so if you want a crack of light during the night - you have to listen to the fan! A plus - a window that opens! My pet peeve - that conventional hotel reviews don't mention details of 1. a window that opens and 2. sink IN the room -

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am sorry that you do not like the setup of the sink being in the room and not in the bathroom. That is the design they had when the hotel was built. The light in the bathroom is a nice and bright light because we had guests tell us they wanted a brighter light in the bathroom so we upgraded to a brighter light. We will look into the fan being loud in the room. But with the comment of you cant have the light on without the fan is not true. On the outside of the bathroom we have three switches that are all hooked up to a light, or fan. So if you turn on one switch the light will come on and if you turn on another switch it would be the fan. Ye we do not put on our websites about the window being able to open or that the sink is in the room. But if you look online at pictures it does show you the sink being in the room and not the bathroom. I am sorry that you didn't like that feature and that you had a loud fan. We will look into the loud fan in the bathroom. Hope that if your in the area again you will stay with us again. Hope you have a great day.

"short layover off Hwy 10"

5
27/11/2016

Clean, clean and clean...this place was perfect. We needed a one night stay on our way to Tucson from LA. We got there late, woke up had breakfast and left. We were impressed with the cleanliness inside and out. Great value! We would definitely stop again.

"Great Stay!"

5
24/11/2016

This hotel is much nicer than it looks like outside. My only suggestion would be to get longer pillows. Breakfast was a typical hotel spread. But a very clean place. I will definitely stay again on my way to CA.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for completing a review for our hotel. We are glad you had a great stay and that you believe our hotel is nicer than it looks from the outside. We Are in the process of remodeling and getting the property looking better. We just had new lights put up outside so our landscaping was torn up and we have to get it all fixed. Once that is done our property will look great on the outside and the inside. We are glad to hear that you will stay with us again when you are driving through our area again. We look forward to seeing you when you visit again. Once again thank you for this review and we hope you have a wonderful day. Nicholas Sorice Best Western Desert Oasis General Manager

"A true Oasis in the desert"

5
17/11/2016

This is our second time here. There is plenty of parking even for large vehicles, the temperature was over 100 degrees so we quickly entered the lobby. Check in was friendly, prompt & quick. We asked for & received a quiet room on the second floor in the rear of the building. The room was large with a micro wave, small refrigerator & large wall mounted TV. Everything including the bathroom was very clean. We ate our take out meal from the Rebel BBQ Restaurant. (Not recommended, see our review) and we slept on a very comfortable mattress. We asked the manager the next morning and found out it was a Sealy mattress. Breakfast was very good, eggs, sausage, hash brown potatoes, juices, cold cereal, biscuits & gravy, etc. I did not like the coffee, but I admit to being a coffee snob. The air conditioner was very quiet & kept the room comfortable. Checkout was as smooth as check in & we consider it a great value for the price, and we highly recommend stopping here. Tips: If you are a light sleeper, ask for a quiet room in the rear of the building. The motel is adjacent to a Flying J truck stop with heavy large and noisy vehicles. We did not hear any noise inside the building. If you are driving to or from California, gas up in Arizona. The price was on average 45 cent a gallon cheaper for premium. We used to gas up at the Flying J, but prefer gas with the Top Tier spec. We found a 76 gas station close by using the GasBuddy app on our iPad.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much taking your time to review our property. On behalf of my staff we like to thank you for this nice review and we appreciate the comments on how good the hotel was and that you have stayed here before. We love to hear all the comments either if they are good nor bad. We take the good and keep up the good work or we take the bad and we implement things to make it better. We hope that you will continue to stay with us in the future when you take trips past our hotel. We look forward to see you more and will continue to give you good service and nice rooms. Once again thank you for your time in writing a review. Nicholas Sorice Best Western Desert Oasis General Manager

"Nice"

5
13/11/2016

From the minute we walked in till we left everyone was very nice and accommodating. Rooms were nice, big,Clean, comfy beds, and clean carpets! The pool and hot tub were crystal clean and clear. Will go again!!!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to write a review for our hotel. We are very happy to hear that you had a great stay with us. We strive to give the best customer service we can every single day. We love hearing from our guests stays no matter if it is a bad review or a good one. Getting reviews gives us the notion of if we have to change something to make it better or keep up with what we are doing because our guests love what we are doing. Once again thanks again for this review and we hope to see you back staying with us when you are in the area. Thanks Nicholas Sorice Best Western Desert Oasis General Manager

"Quick and easy stop just off the highway"

4
07/11/2016

This is a convenient and easy stop when you are traveling across Arizona and California. Not much to do in the area, but the rooms were clean, comfortable and quiet. We enjoyed some time in the jacuzzi although the jets weren't working; at least it was warm. Breakfast was nice with plenty of food.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to give our hotel a review. We love getting reviews not matter if they are good or bad. These reviews will show us what we need to improve upon or to work on things we need to fix. We are happy you had a good stay with us and hope that when you are in the area again you will stay with us again. Nicholas Sorice Best Western Desert Oasis General Manager.

"Hotel Review"

5
12/10/2016

This is an excellent Hotel with at an affordable rate. It is near the Arizona/California border. I would recommend this stop if you have been traveling on I-10 for a long period of time. There are fast food restaurants, travel stores, and gas stations on and near the facility with easy on and off access.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I am glad you had a great stay with us and hope that in the future you will come back and stay with us when your in the area. We love to here the good and bad when guests stay so we can make changes or just keep up with doing the good job that we are doing. Thanks again. Hope you have a great day. Nicholas Sorice Best Western Derset Oasis General Manager

"Jet boat Regatta"

4
28/09/2016

This hotel was a perfect location for the Jet boat Regatta we went to. The Breakfast looked good, but we just never made it in time to eat there. The pool and jacuzzi was nice and clean. I loved that we had HBO movies at night. The room also comes with a fridge and microwave. There was also plenty of room for our truck and boat.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review about your stay at our hotel. We strive to give the best customer service and make our guests happy. I am glad we had everything you needed for your stay and that you had a great stay with us. I hope that in the future you will come and stay with us again when your in the area. Thanks again. Hope your having a wonderful day.

"Great place to stay!!"

4
27/08/2016

We have been staying in this best western for last 10 years (summers) now. This is my favorite place, my kids love it and they are pet friendly so even my 4 legged kid loves it! (Thats important cause she is part of the family) The staff is always friendly and helpful and very respectful. The rooms are big and clean, the AC is very cold which is great coming from spending all day at the river, plenty of parking (even with my trailer attached). The bfast is one of the best I have tasted for a "free continental bfast" (compared to other continental bfasts) and you have to try the biscuits and gravy! The only issue I have is that the pool is out of service at times, which kjnda ruins the night, the hot tub is usually always out of service as well...... But since we are there to enjoy the river, it only bothers us a little. The kids love going across the parking lot to buy junk food and fast food at wendys, we never had any "criminal issues" while staying there and the gas to fill up your water toys is always cheap! Compared to other motels/hotels in the area, I give this place a 8 out if 10 (and that is because of the pool/hit tub issues) Over all a great place to build great family memories, we will definitely keep returning to this place hopefully for many years! Bestwestern also gives out gift card for spending nights with them so that also a great pluses ....

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to give us a review of our hotel. We do strive here to give the best customer service in the area. We also push to make sure our staff is very friendly and inviting so that our guests feel at home. I will agree that in the past our pool and spa have been down and out but we have recently had them both fixed and they have been running really good as of lately. I am knocking on wood as i say this because i don't want to jinx it. We are very pleased to hear that you come here year after year and you enjoy staying with us. We do hope you keep staying with us and we make your stays wonderful each and every time. Once again thank you for this review and we look forward to seeing you again when your in the area. Nicholas Sorice Best Western Desert Oasis General Manager

"24 hour service - really!"

5
20/08/2016

We were traveling to Arizona and got a very late start. I called to confirm our arrival. We did not pull in until after 5am and someone was there to check us in. In most small motels like this, attendants have to be woken up for late service. It was a pleasure to have someone awake, aware and ready to check us in. And they even took the time to pre-cool our room!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out of your day to write this review for our hotel. We love to hear all the good and bad feedback from our guests. We strive on our good and bad comments because we keep doing what the good comments say and we focus more on what all the bad ones say to make them better for the next guests that come in so we can better our hotel. I agree with you on checking into come hotels early in the morning and they do not have anyone at the desk but we have someone on 24 hrs a day and we turn on our air conditioners everyday for our reservation guests and a couple extra for our walkin guests and just keep going on throughout the night depending on how busy we get. We here strive to give the best customer service that we can give everyday we are here. We are so glad you enjoyed your stay with us and hope to see you back here in the near future when your in the area again. Nicholas Sorice Best Western Desert Oasis General Manager.

"If ya gota be in Ehrenberg..."

4
15/08/2016

Pretty nice motel just across the border into AZ, from CA. Well maintained and comfortable. Helpful staff and so-so breakfast. Better the a lot of others. Front desk staff helpful and decent size room with large flat-scree and HD...pete

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. We strive to give the best customer service and cleanest rooms. We love to hear that you had a good experience staying with us. We also do not mind hearing any negative comments because that will help us grow to better our hotel. I hope that in the future if you are in the are again you will stay with us again. Thanks again and hope your having a great day. Nicholas Sorice Best Western Desert Oasis General Manager

"Unexpectedly quiet"

5
10/08/2016

When I travel and need to make an unplanned stop, I prefer to look for Best Western properties because they tend to be consistent. While I have no expectations going to a new property, this one surprised me. It was very clean, the decor was nice, and it was VERY QUIET! Being right off of a major highway, I expected some noise, but couldn't hear a thing. Had a great night's sleep.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for giving us a nice review. We love to hear our guests no matter if they are good reviews or bad. We strive to give the best customer service that we can each and everyday. We also strive to make our hotel look clean and feel comfortable everyday to every guest. Being a hotel near a highway we are pretty quiet for this type of hotel. Plus being next to a truck stop. Hope that you will stay with us again in the future when you are in the area. Nicholas Sorice Best Western Desert Oasis General Manager

"Great service and great value; very clean"

5
23/07/2016

The staff here was very friendly and helpful. The room was clean and comfortable. It was a great value, too, since I had just come from California where everything was very expensive. This town was right on the border of Arizona and California, so definitely saved some money by crossing over into Arizona! The breakfast was good, but the breakfast room was very hot. Not sure if they were just having problems with the AC that day, but the lady working in there was so sweet that she made up for it and I could deal with the heat for the short time I was in there. I would definitely stay here again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. We strive here to give the best customer service that we can give everyday. We also strive to make our hotel stand out with being clean and comfortable. We are aware of the breakfast room ac being hot and are working on getting them fixed. With the temps here being so hot for so long the ac's have been working hard that they need to be recharged. It was scheduled to be recharged every 4 months but its not lasting to the 4 month mark so we had to call them to come out earlier. Thank you for letting us know. I am glad that the breakfast attendant was able to make up for the breakfast room being hot. I hope that you will stay with us again when you are in the area in the near future. Nicholas Sorice General Manager Best Western Desert Oasis

"Acceptable @ price"

3
21/07/2016

The service was not overwhelming... but the room was ok for a one night stay. Breakfast room was a little too small and warm. The pool was ok, apart from all the drowned bees. The room was clean and the beds fine. Rest room lacked paper, first time I have experienced that.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for my hotel. I am sorry that you thought our service was not overwhelming. We strive to give the best customer service each and everyday. That is the first time i have heard the breakfast room is a little small. We have made it bigger than what it used to be. we are working on the warmness of the breakfast room. I'm sorry about the bees being in the pool but we can not always help the nature of being in the desert when it comes to flies, bees, or animals. But we do our best to make sure we do not have any bee hives anywhere around the hotel or pool area. Your comment about lack of paper in the bathroom is surprising to me. First time ever hearing this. We have been changing our bathroom layout from one roll in each room to double rolls so it could be that the room you stayed in is still one of the 10 rooms left to change over to the double roll toilet paper. Once again thank your for your review and we take everyone of these serious and do what we can to improve. Hope to see you stay with us again when you are in the area. Nicholas Sorice General Manager Best Western Desert Oasis

"One night that's it"

2
10/07/2016

We were very excited to stay as the outside looked really good. The room was big and ok. Some things that turned me off. I felt like every time I was walking I was disturbing the people below us the floor echoed so loud. The shower could use a major remodel! Hardly any water pressure and the tub it self looked old. There is no cold water in the sink at all. Makes for brushing your teeth in hot water fun! Something really bothered me. We went to go swimming in the outdoor pool in the late evening. The entire pool was covered with dead bees in and around it and live ones all over the place. My son is highly allergic to bees so this was a huge disappointment. Although I understand you can't control nature but there obviously things you can do. Such as making sure the garbage cans around the property are emptied in a timely manner. EVERY single garbage can outside on the property was overflowing with garbage. So in 110 degree weather you can imagine it doesn't smell very nice and helps attract all the bees. I went to the front desk to ask for a net for the pool. The girl at the counter was less than pleased to help. However she did locate one and my daughter went in the pool with the net and scooped out all the dead bees so my son didn't have to miss out on swimming. The bed in the room was low and worn it sagged in the middle. For $80 you need to do better!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review. I will look into the situation that you have brought to my attention and have my staff take care of that matter. I am so sorry that you have to see the garbage can overflowing and that we had bees in the pool. I am also sorry you felt like my front desk agent did not want to help. She was confused with what you were talking about because we have never had a problem with bees being around the pool or asked about a net to scoop out the debris in the pool area. Our maintenance is ones who cleans the pool area and have all the equipment locked up. So she had to call me to ask where she could find a net too clean the pool out. I will talk to her about how she handled it but we here do not mind to help guests with any type of issues that occur. We strive to give the best customer service that we can and to make our guests happy and feel at home. Once again i am sorry and i will take action and figure out why these issues were handled the way they were. I hope that if your in the area again you will stay with us and see that those issues were only a one time thing and not an everyday occasion. Nicholas Sorice Best Western Desert Oasis General Manager

"Great Place to stop "

5
04/07/2016

We travel back and forth from the central coast to SE Arizona a lot and this place is our half way mark they have everything we need right there and the rooms are clean and updated do ask for one on the back side of your a light sleeper but you can't beat it for the price

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you very much for taking your time out to write a review about your stay at our property. I am glad you had a great stay with us and that you stay with us on your travels from your home to the SE part of arizona. We love to hear that guests stays are great and that we get frequent guests coming back to stay with us. We hope that we continue to give you a great place to stay. I am glad we can accomodate you with a backside room away from noise because of you being a light sleeper. Nicholas Sorice General Manager Best Western Desert Oasis

"Not a good night's sleep"

2
28/05/2016

A basic Best Western. Water pressure so poor that water from shower head fell vertically a bit like a weedy tap/faucet...difficult to wash under! Tap was held on with white silicone & wobbled. 4 tiny pillows...I constantly felt I was falling off my pillow! Room furniture was coming apart. Noisy night with disturbance from herd of elephants above us. Was surprised to be able to hear conversation & tv from next room. Room fridge was very noisy through night!!! Chambermaid/room attendant woke me at 7:50hrs, Sat morning as she knocked up/checked rooms were empty....bit early don't you think!!!! Her envelope request for payment was left with nothing from me!!! Breakfast was un-appetising and noisy too Wouldn't stay here again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for your review. I am so sorry that you had a bad experience with your stay with us. I will look into all these situations you encountered and make sure that i get these items fixed so that we don't have anyone else deal with these issues again. With this building being built of wood you do get to hear guests above if they are running or walking hard. We do ask when you check in if you would like upstairs or down and usually any guest that ask for a quiet room we put them upstairs because we know how you can hear people walking or running upstairs. I am a little baffled at the 7:50 in the morning knock on the doors when our housekeepers do not start until 8:30 in the morning. But we hear strive to make all our guests happy when staying so we will fix the issues that we can so everyone is happy. I am again very sorry that you had a bad experience and hope that you will reconsider giving us another chance to show you that our hotel is a great place to stay.

"very clean and updated decor"

5
24/05/2016

staff was wonderful. the room seemed to have been recently remodeled and was very clean and sharp. they found and returned to me a left-behind tablet!! in my experience that hasnt always happened. I plan to use this hotel on every trip i make back and forth to california

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you very much for giving us your review. We take all our reviews serious no matter good or bad. We are pleased that you were very happy with your recent stay with us. We strive to give the best customer service we can. I am also glad we were able to help you with your lost tablet. I know how losing something like that is. I have had one lost myself with lots of personal pictures and all that mean a great deal to people. I am happy too hear you will be staying with us when you make a trip through this area going back and forth to California. Once again thanks for this survey and i hope your having a wonderful day. Nicholas Sorice General Manager Best Western Desert Oasis

"Okay for sleeping, nothing more, nothing less"

3
08/05/2016

The photos might be lying as the hotel is in the middle of a parking lot/service area near the freeway entrance. The hotel is suitable for one night stays, but nothing more. The room was of normal motel standard, with a very noisy air conditioner. Strange odor in the hallways. Limited breakfast.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write us a review. I am sorry that when you stayed with us you had a noisy air conditioner and you smelled a strange odor in our hallway. I will have my maintenance worker look into this issue that you had with the air conditioner and the smell in the hallway. Since our hallways have scent sprayers so maybe it is out of spray to keep the hallways smelling fresh. I'm a little confused with the limited breakfast when we serve a full hot breakfast in the morning. We have eggs, bacon or sausage, sausage gracy w/ biscuits, danish, muffins, bagels, waffles, yogurt, and cereal. With coffee and juice station. I consider a limited breakfast as only a continental breakfast but we offer a lot more than that. So that confused me with you stating that. Once again thanks again for your review and hope you come back and stay with us again. Nicholas Sorice General Manager Best Western Desert Oasis

"meh"

3
04/04/2016

Basic room,quiet, ok bed, a few miles from the more congested Blythe,Internet worked ok. Broken jacuzzi and no long distance calls from room were not fun. Staff did not appear concerned about these issues.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review. I am sorry that when you were here that our long distance didn't work. Our service provider had some issues with the lines the past couple weeks and are working on it. We could receive phone calls but couldn't call out. Our jacuzzi is out of order and is posted on online that it is out. We are getting it resurfaced and all new plumbing done. We are in a remote location so the guys that are working on it come on days that they aren't busy where they come from. Since we are not there first priority they put us on the back burner. I know it hurts our customers but it also has taken a toll on the hotel because we want to have everything running at our property. My staff cares about everything at this hotel. This hotel has been doing a ton of upgrades to the property because the staff cares and has been telling the owner that we need to do things to improve. He has listened and things are getting done. If you look at pictures on the website you can see the changes we have made here at the hotel. I am sorry that when you stayed the long distance didn't work which was out of our control and the spa was down but we are working on it to get it back up and running. Hope that you will come back and see that we are improving this hotel. Nicholas Sorice General Manager Best Western Desert Oasis

"Really solid hotel"

4
03/04/2016

Great, comfortable hotel with pool and free breakfast! Spa was out of order. Good exercise room. Impressed with the upgrades Best Western brand has made in recent years. Toddler was happy so everyone is happy :) Terrific room for the price!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
I would like to thank you for taking your time out to give us a review. We here strive to give the best customer service and make sure our guests are all happy. We are in the process of doing remodeling to make the hotel look really nice for you as our guests to enjoy while you stay here. We want you to feel home away from home staying with us. We aren't done yet with all the remodeling and hope you come back to see all the rest of the remodel process. I agree when you have a happy toddler that does make things a lot better for you to enjoy your stay. Once again thank you for taking your time out too write this nice review. Hope to see you staying with us in the near future. Nicholas Sorice General Manager Best Western Desert Oasis

"Pleasant Surprise"

4
29/03/2016

I was pleasantly surprised at the quality of this hotel. I had a preconceived notion, based on its remote location. It turned out to be one of the nicer Best Western hotels I've stayed at. The bed was very comfortable and the amenities were very modern. It is also pet friendly. The breakfast was just o.k. There was a good variety of options. Simple food that helped to get us on the road.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write us a review. We take every review serious and will make the necessary changes that are brought to our attention. Lots of guests have this certain view of our hotel since its by a truck stop and a highway. But we do keep up with it and make it look nice and comfortable for all our guests. Our extra bonus is allowing pets helps us as well because not many hotels accept pets and people do travel with them. I'm glad you had a good stay with us and hope that you will stay again with us when you are traveling to through this area. Nicholas Sorice Best Western Desert Oasis General Manager

"Great Place to Stay!"

5
25/03/2016

Close to the California border, close to Colorado River, near Parker. Great location from 10 Freeway, Great rooms, clean, comfortable. Refrigerator, Microwave, in-room coffee maker, internet, cable television, pool, exercise facility, breakfast - what more could you ask for?

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to write us a review. We love hearing from our guests no matter what. We here try to make our guest feel comfortable and able to enjoy the atmosphere of the hotel plus the surrounding area with the river. We hope that when you are in the area again you stay with us again. Once again thank you very much for this review and hope to see you back in the future. Nicholas Sorice General Manager Best Western Desert Oasis

"Very noisy!"

2
19/03/2016

I recently spent one night at this hotel. I chose to pay a little more that I would have had to pay in Blythe because it is a Best Western. However, I had a miserable night due to the noise from I-10 and the nearby Flying J Truck Stop. I was placed in a room that was near a broken security door and close to the exit ramp from the highway. The spa was being repaired. I arrived around 4 pm when there were few people at the hotel, but they still would not move me to the other side of the motel. The manager has since explained the hotel is being remodeled. I would suggest that you request a room facing away from the highway and the Flying J. The Flying J is the only business close by and it has only fast food options. The hotel breakfast is quite good. All and all, it was not worth the extra cost and I am disappointed that the staff was not more accommodating.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review We are in the process of fixing that broken security door. With it being down we have our front desk agents walk the halls more often then usual to make sure that we don't have unwanted guests here in the hotel. Yes our spa is down for repairs. We are in a small area where its hard to find someone to come out and fix these types of issues. We have had to get best western corporate to help us out with getting someone to come and help us get some of these issues fixed because they are a big corporation and these companies do not want to lose best western hotels as customers. I know that when you arrived at 4 pm in the afternoon and you think that we are not busy but just like the saying don't judge the book by its cover. Is the same with you cant judge how busy a hotel is by what the parking lot looks like. We had a couple of big events in the area and we also have construction workers plus being by a truck stop have truck drivers. So we actually were sold out and could not move your room. If we had rooms available we do move rooms so that our guests are happy. If you did read in other reviews some people needed a handicap room but we didn't have but we accommodated them to a first floor room. So if we have rooms to move and accommodate we do that with no hassle. We are sorry that you were on the side of the hotel with the highway and the noise bothered you and you weren't able to sleep. But my staff here at the hotel did all they could have done to accommodate you with your reservation. Hope that you reconsider and stay with us again and see that we do accommodate every guests requests when we are able too. Nicholas Sorice Best Western Desert Oasis General Manager

"best in area of Ehrenberg / Blythe"

4
18/03/2016

i, and my family, have stayed at different hotels in the area. the quality is very good, and the price is lower than the other hotels. i have COPD, and thankfully there was not an abundance of deodorant perfumes in the room, as some other hotels do. the reservation was easy, i requested a handicap room. there were no handicapped rooms, but they saved a 1st floor room for me.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. I'm glad that we were able to accommodate you with a first floor room since we did not have a a handicap room available. We strive to make each and every guests that stay here memorable and remarkable. We want to make everyone feel at home and wanting to come back again. We are always happy to hear that we did a good job or even when we can improve on something because we are not always perfect and know we can do better at times. Once again that you again and hope to see you staying at our hotel again in the near future. Nicholas Sorice Best Western Desert Oasis General Manager.

"not an oasis but it sure makes California look good!"

4
13/03/2016

A conveniently located hotel but unfortunately closer to a truck stop than the Colorado River. Staff's quite accommodating and the room & rate are exceptional. They also serve a full breakfast, which is surprising given how close it is to Wendy's and all these fast-food places in nearby Blythe.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to write a review. We love hearing from our guests when its good or bad. We take every review serious and make the necessary needs to fix things or just for our staff to understand they are doing a good job to keep it up. We are glad you had a great stay with us. We are closer to the truck stop then the Colorado river. But the river is only a short distance away. You can walk to it from our hotel. Yes we have a full hot breakfast which is brand standard but we did add items so that guests can enjoy it better than going to the Wendy's which is fast food and people don't like eating fast food. Once again thank you for this review and we hope to see you staying with us in the near future. Nicholas Sorice Best Western Desert Oasis General Manager

"Truly an Oasis in the Desert"

4
10/03/2016

Surprised at the quality of the motel for the price. Nice, clean, comfortable rooms, pleasant staff. Only drawback was all the construction going on. Great value for a the money, we'd recommend this property to anyone...

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you for writing this review. We strive to give the best customer service and clean hotel everyday to our guests. We are glad you had a great stay with us and that you will recommend us to anyone. That makes us here at the property happy and that we are all doing the job we need to do for our guests to come back and let other know how good we are. I'm sorry that the only drawback was the construction going on. We are trying to do our remodeling and renovations to a small area at a time to not bother any guests and all while making the hotel better for all our guests. I hope that you enjoy seeing all the new upgrades that have been done. Plus also come back and see the finished product once the remodel and renovations are complete. Thanks again for taking your time for this review and hope to see you staying with us again in the near future. Nicholas Sorice Best Western Desert Oasis General Manager

"Terrific!"

5
07/03/2016

This hotel is clearly in the middle of nowhere, but what a nice little bubble out of reality. Scrupulously clean, worry- and stress-free and a terrific bed. If you want to eat out, leave before sunset; there is not street lighting away from the hotel, and there is a rotary (roundabout) that may get you lost and confused. You'll still have a Wendy's, a truck-stop, and pizza delivery to choose from, though.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write this review. Yes this hotel is in the middle of nowhere but it is in a good location for some to just stop in on travels and enjoy and good night rest. We strive to give great customer service and clean rooms everyday. For being in a small area it is nice to have a really nice and clean hotel. With being in a small area we really don't have much to eat around here but 5-10 minutes down the highway is blythe California and they have a bunch of places to stop and eat at. I will agree we don't have street lights and lots of people hate that roundabout up at the top of the street. People get confused all the time. I'm sorry if that got you confused. But we are happy you had a great stay with us and hope you come back and stay again when your in the area. Nicholas Sorice General Manager Best Western Desert Oasis

"Great Hotel"

5
03/03/2016

This is a great hotel considering it's location. The room was very clean and comfortable. The front counter staff was very kind and helpful. The internet was very slow. Breakfast had all the items you would expect.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for writing this review. We take every review to heart an make the necessary changes we would need to make. We also take the good feedback and grow from that as well. We are so glad you had a great stay at our hotel. We hope that you will stay again if you are in the area. Once again thank you for this review. Nicholas Sorice General Manager Best Western Desert Oasis

"Excellence with great affordability"

5
29/02/2016

After a poor experience at another hotel, had an excellent experience here. Rooms VERY clean, comfortable beds, great customer service, breakfast offerings pretty good, lots of roomy parking, room climate control excellent.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. We are glad you had a great experience staying with us. We here try our best everyday to give the best customer service we can give. We love to make our guests feel happy and wanting to come back and stay with us again. I will pass this on to my entire staff that you had a great stay and that they need to keep up the good work. Once again thank you for this review and hope to see you back at our hotel in the near future when your in the area again. Nicholas Sorice Best Western Desert Oasis General Manager

"Clean,Quiet, Good Coffee"

3
28/02/2016

Ehrenberg is a pit-stop stay for many rock hounds like myself who are visiting the Quartzsite mineral show. The Best Western Desert Oasis is a clean and quiet motel that is conveniently located right off the I-10. There is a mini-fridge and microwave, the bed was comfy, staff was pleasant, nice pool, and coffee in the lobby was quite good. Overall, this is a clean, no-frills joint with reasonable rates; I give this place a solid B rating.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you very much for taking your time to give us a review on our hotel. We strive to give he best customer service that we can give. We want to make every guest happy when they are here and when they leave. Thank you for letting me know that our staff is pleasant and that the lobby coffee was good. I will rely the message about the staff being pleasant to my entire staff. We hope that if you are in the area again you will stay with us once again. Once again thank you for your time in giving us a review. Nicholas Sorice Best Western Desert Oasis General Manager

"Quality"

5
24/02/2016

Great Stay ,highly recommend. I love Best Western hotels. Great Staff ,clean and comfortable hotel. Nice and Quite. Will stay again and again. Thank You for a Pleasant experience. Bed was very comfortable room was very clean bathroom was nice the whole hotel was kept up and clean.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write this nice review about your stay. We are glad you had a great stay with us. I will let my entire staff know about this review we got. We strive to give the best customer service we can and to make our guests happy. It looks like we did that when you were here. I am glad to hear that you will stay here again and again and we love to have you stay with us anytime you are in the area. Once again thank you for taking your time to write this review and hope to see you staying here again soon. Nicholas Sorice Best Western Desert Oasis General Manager

"If you are in a bind.."

2
21/02/2016

Not so great. I've seen worse. It was below part. Right off the freeway, not many options of places around. Hotel staff was useless. The amenities were few, and not even offered. It wasn't filthy or old, but I've come to expect more from a BW.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. i'm sorry your stay was not so great. I'm sorry you think our staff was not an help. We strive to give the best customer service that we can. Its true we dont have many places around but in blythe california has a bunch of places. Im confused with the amenities were few and not offered because we have a all our amenities here to offer. We have a pool, laundry room, gym, and even breakfast in the morning. We are in the process of doing renovations to the whole hotel. Thanks for your review. Hope you come back and stay and see that you must have missed things because we have amenities to offer. Nicholas Sorice Best Western Desert Oasis General Manager

"Ehrenberg- A clean, comfy stay"

4
21/02/2016

I travel a lot around Az. My expectation is clean, comfy and professional. This property had those things. They were in the middle of renovating but that didn't interfere with my stay. Plenty of outlets for computer, phones, tablet etc. Breakfast had something for everyone. Nicely presented. A Good stay and close to frwy.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank your for taking your time to write a review for our hotel. We try to make all our guests feel like they are at home. We are doing renovating and hopefully you will come back and see the totally finished product. We are glad you had a great stay and we thank you for your review. Nicholas Sorice Best Western Desert Oasis General Manager

"Good stay"

5
19/02/2016

We met our family there for a little reunion so we could enjoy the river and go to Quartzsite, AZ as well. We had a very nice stay at the hotel. It was clean and comfortable and the staff was nice. The breakfast room was nice and we had a good breakfast with lots of choices and a woman who kept things stocked up. We all had a good stay and I will stay there again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to give us a nice review. I will pass along to my staff what a nice stay you had and the areas that you said did a great job. We here try to make all our guest happy and enjoy the hotel. We cant wait for you to come back and stay with us again. You then will see the rest of the remodeling that is being done. Once again thank you for your nice review and we are glad you had a great stay. Nicholas Sorice Best Western Desert Oasis General Manager

"Love this place!"

5
18/02/2016

This is the best for the money. Close to cheap gas. They host you like you are a king while you stay with them. They are kind and friendly. They give you the benefit of the doubt. They are constantly improving and remodeling to make it nice and fresh. The doors should be more secure on the outside entrance but it's probably because there were painters and re modelers. The work out room is all brand new with very expensive work out equipment. It shows they think of every little detail. If I could change something about this place it would be to run their free breakfast just an hour later. This place is clean, responsible, friendly, right priced and just wonderful. I also wished the pool was heated during the winter months it was ice cold and the Jacuzzi was drained. If you stay near the exit doors you will hear freeway traffic. Stay towards the inner hall way on the back side and your room will be quieter.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for this review. We strive here to give the best customer service that we can. We love to make guest feel home away from home. We are in the middle of doing remodeling and doors are open for these guys to come in and out. But at night we do closed them so that it is secure. I'm sorry that our pool is not heated and our spa was down for repairs. We are hopefully going to be getting that back up and running within the next week or so and then guests can relax in the spa. Once again thank you very much for this nice review and i hope you come back and stay with us again. Nicholas Sorice Best Western Desert Oasis General Manager

"Hotel was quiet but needs a little updating. "

3
18/02/2016

My wife and I decided to stay here for one night on our way home to Arizona from our California trip. I decided to stay here because of the place being quiet and away from the hustle of Blythe area. We got here around midnight. Check in staff was very helpful and friendly. I rated it average because the view was the parking lot. Also, heater was very loud and annoying so I turned it off and we just bundled up. The bathroom needs to be cleaned more and upon entering the room, it has a little musty smell but after turning on the AC, it was fine. I would recommend this place only as an overnight stay if you are tired of driving.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for your review about our hotel. I will take this review and talk with my staff to get these problems you had fixed so that no other guest has these issues. You say it needs a little updating and that is what we are doing at the property. We just put new carpets down in the hallways, we are in the process of painting the interior and exterior of the building and we have lots more projects in the works. Once again thank you for letting me know of the problem you have and we will get these fixed. Nicholas Sorice Best Western Desert Oasis General Manager

"Our Desert Oasis in Ehrenberg, AZ"

5
17/02/2016

We intended to stay a night or two, but ended up staying for a week. We were just over the border of CA and AZ, so we traveled from state to state on several occasions. Our hotel, Best Western Desert Oasis, was our little oasis during trying times. There was, thankfully, a Flying J and a Wendy's next door for snacks and burgers. We enjoyed the Red Cactus, Steaks and Cakes, and Rebel BBQ in Blythe, CA and "Sweet" Darline's Bakery and Restaurant in Quartzsite, AZ. We were right off the interstate, but the road and truck noise were minimal in our room and we had no trouble sleeping. Yes, our little desert oasis in Ehrenberg, AZ---a stopping place along the way back home to Colorado.

"An average place"

3
12/02/2016

If I had specifically picked this place because of the pool for my kids, I would have been disappointed because it was closed. But I didn't. The hotel seems nice from the outside, but it looked a little low-end in the rooms. Not bad, but not really worth the price. They get you because it is in the middle of nowhere.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for writing a review for our hotel. On behalf of my staff i am sorry that you thought the pool was closed. Our pool is actually open but it is not heated. Our spa is down to fix the tiles and repaint. We are doing renovations to our hotel. So hopefully you will come back and see that we are doing the needs of upgrading to new items and make the hotel look new again. Thank you for giving us a review and i hope you will come back and see the new look of the hotel when renovations are done. NIcholas Sorice Best Western Desert Oasis General Manager

"Stank"

1
11/02/2016

I stayed here once or twice last year and had a pleasant experience. In fact I just recommended this place to a coworker. Who in the world decided it was a good idea to perfume the rooms should be FIRED. It smells like they dumped an inch of carpet fresh on the floor. Almost impossible to sleep with this horrid smell.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review. We take every review serious and do the necessary process to get things fixed. I'm sorry you feel like the hotel room was sprayed with perfume and dumped carpet fresh on the floor. We do not use carpet fresh but we do use air freshener. We do want to hear about these issues right away so we can make things right before you leave. My staff is trained to handle all types of problems that could arise at a hotel so that they can make the guest feel comfortable that the are in good hands. Once again i am sorry you encountered a problem and hope that you will try us again and see that we are not a bad hotel. Nicholas Sorice Best Western Desert Oasis General Manager.

"Nice find"

5
09/02/2016

Large, clean and well lighted rooms. Excellent breakfast with attendant constantly cleaning and keeping things fresh. Easy parking and easy on/off interstate. Stayed at other places on this trip that cost more and offered less.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for you taking your time to write a review for our hotel. We appreciate all our guest reviews and take them into consideration for making things better for everyone. I am glad you had a great stay here with us and hope you will stay again with us. We are right off the interstate and by a truck stop to make things somewhat easy for our guests. I will let my housekeeping and breakfast staff know that you commented about how clean the hotel was and how great the breakfast was. Once again thank you for writing a survey and hope to see you back staying with us in the near future. Nicholas Sorice Best Western Desert Oasis General Manager

"Great Room"

5
29/01/2016

Unexpected stay for one night before driving home. Entered the room to a nice citrus smell, and clean look. Spacious bathroom that's clean and modern. Modern dark wookd furniture with great sized bed and digital A/C. Mini fridge and microwave and 40" flat screen tv with HBO and DirectTv. I'd for sure stay here again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review. We love to hear about the good and the bad. We strive to give the best customer service we can. With good comments it makes our staff know they are doing a good job. With the bad comments it makes our staff look at what they can do to make things better for our guests. We want our guests to feel home away from home. We are truly happy that you had a great stay with us and cant wait until you come back and stay with us again. Once again thank you for your great review. Nicholas Sorice Best Western Desert Oasis General Manager

"Best Hotel in Ehrenberg, Arizona"

4
27/01/2016

The Desert Oasis, Ehrenberg, Arizona is the best hotel to stay at if you are visiting or selling at the Quartzsite Gem and Mineral Shows. The rooms are clean and comfortable and the staff is helpful. Book early or you will not get a room.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to write us a review. You are right when it comes to book early or you will not be able to get a room. We try our hardest to be the best hotel in the area and have the nicest rooms. We strive to keep all our customers happy and feel like they are home. Once again thank you for taking your time out to write a nice review about our hotel. Hope to see you back here again soon. Nicholas Sorice Best Western Desert Oasis General Manager

"Decent, Clean and Great WiFI"

3
23/01/2016

Reasonable place to stay; rooms are a bit small but well furnished and updated. Bathrooms could use some updating - the towels could be a little nicer/newer. Air-conditioner wasn't the best. Breakfast was decent - I wish they would not lock up the dining room after breakfast was over - its nice to have access if you want to get out of the room and eat a snack or watch some TV. The free WiFi was outstanding - the fastest most reliable WiFi I've ever used in a hotel! Consider a second floor room - our 3rd night the guests above us were stomping about late into the evening.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for your review. We take all our reviews serious and make necessary changes or just let the staff know the comments we receive. We are in the process of doing upgrades to the whole hotel. The first part of the upgrades was doing the hallway carpets. The next is doing interior and exterior painting. Then after all that is done they will be sending someone to look at our guest rooms and come up with a new scheme for them. So this process might not all be completed this year but it is in the works to do upgrades from now until 2017. I'm sorry we don't have a place to just lounge if you don't want to be in your room the whole time. Once again thank you for our review and we will look into the areas you brought to my attention. Hope that you come and stay with us again in the near future. Nicholas Sorice Best Western Desert Oasis General Manager

"horrible"

1
22/01/2016

worst hotel experience in 30 years. dirty, smelly, broken sink, tv didn't work, beds are older than me, bathtub was dirty, carpet was damp, fan in bathroom is louder than a motorcycle, staff was not friendly, morning staff need a shower and an iron. the only friendly staff member we experienced was the nice girl running breakfast.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. We take all our reviews serious and do the necessary changes. I'm sorry you had a bad experience when you stayed with us. I will talk with my entire staff so that we can get these items fixed so no other guests have to deal with what happened during your stay. Once again i am sorry and hope that you will come back to stay and see this was only a fluke. Nicholas Sorice Best Western Desert Oasis General Manager

"not even fit for the dogs!!"

1
20/01/2016

true, we stayed in a 'pet' room, BUT, it was beyond acceptable. did we complain? no, not til now, we figured we could stand the smell for two nights...and the second night was a gouge nite, because of some gem show in the area. like to sleep cool. room was cool, (we arrived late). showered, went to bed. next morning wanted chill off room, turned heat up, took dogs out for a walk, came back in, and the whole room was nice warm and overwhelming smell of pee....turned heat back to air conditioning, so when we left with our dogs, our things did not reek of pee smell! i was wondering why the dogs were sniffing all over the place when we got there, evidentially some dogs must've marked, they were not used to that inside. i realize people do not 'care' to take care of someone elses things, but they should be responsible enough to keep their animals with them if they are not housebroken, or leave them without taking them out sometime. the room was by the side door, everytime that someone entered or exited the building it would squeak and that was late hours of the night. i almost went and bought some w-d 40 and fixed myself. why would guests be entering in thru that door after 10 or 11pm at night? shouldn't they enter thru the main entrance? this was our first and last best western experience, sorry to say. the bed was comfortable, however.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
I am sorry you had a bad experience with your stay here at the Best Western Desert Oasis. Thank you for bringing this issue to my attention. I have not heard any complaints from the room you stayed in. Yes it is a pet room and we clean our pet rooms different then our other rooms. When it comes to pet we would never know if a dog pee'd on the carpet unless the room really smelled. We shampoo these carpets in our pet rooms after each stay. If guests do not let us know about any incident that might have happened in that room from a pet then we don't know that we have to take further measures to clean that room. About the side door with people going in and out of it. Well we have entrances all around the building that are key entry so that only guests can get in using a guest key. Most hotel have these entrances and at night time you have to do the same thing with them and use your guest key to open. If you come in late to a hotel and your room is way in the opposite end of the building why would you go thru the front of the hotel to get to your room when you have side entrances with key card access? Guests like to be able to park close to there rooms. I will have my maintenance man check the door for the squeaking but to not have guests use a key card door at night is not something we will change. It is secured by a key card lock that only guests have access too. Once again i am sorry you had an issue with your room and i will look into this matter to the best of my ability here at the hotel. Nicholas Sorice Best Western Desert Oasis General Manager

"average in every way and the pool freezing, spa closed"

3
12/01/2016

The hotel is average. The rooms were fine and the beds comfortable. The breakfast was standard meaning nothing for me as a gluten free/healthy eater. I was surprised at how close the hotel was from the freeway and truck stop but the noise did not penetrate or impact our stay. We did plan to use the pool and were disappointed to find it tiny and freezing cold.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for writing a review. We take your comments and try to use them to make our everyday experience for all guests better. I will admit we don't have many gluten free items on our breakfast menu. We only have certain items that brand requires like chex cereal, yogurt, and oatmeal. I will look into adding more gluten free items. As for the noise from the freeway and truck stop it really is not that noisy. Lots of people believe it would be way noisier then it really is. I am sorry that you were disappointed with the size of our pool and that it was freezing Our pool is not heated. We are in arizona that is hot for 9 months out the year so they decided not to heat the pool. The spa on the other hand is something that we are always trying to keep up and running. Its stinks for us at the hotel that we get it working and then it goes down again. So we know how you as guests feel. We try our hardest to keep it up and running and get it fixed as quickly as we can when it breaks down. The only bad thing is we are located in a small town where we don't many places to come out to fix these issues. We have to reach out to pool places in Yuma, Phoenix, or Lake Havasu. So it is not an easy task to get them to come to our property because we aren't a normal customer of theirs so were not high priority so they come when they get a chance away from there other duties. Once again i am sorry for you not having a great stay because of those certain issues and we are working to get these taken care of. Hope you come back and stay with us again and it will be working for you. Nicholas Sorice Best Western Desert Oasis General Manager

"Nice clean comfortable room"

3
05/01/2016

Housekeeping services were really good during my stay. Property manager was friendly and congenial. There is a Wendy's restaurant attached to the Flying J travel stop next door. The Flying J is a convenience store with a small food service in it offering fried chicken and pizza. I had a slice of pepperoni pizza and it was pretty good for truck stop food. Alcohol availability is for beer only, no wine or liquor available. Other standard convenience store fare available at the FLying-J. The Best Western was the most reasonably priced and CLEAN place we encountered while visiting Quartzsite, AZ! 2015.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review. Here at our hotel we strive for giving the best customer service we can. I am glad you had a great stay. Our housekeeping department is doing a great job with keeping the hotel clean. I hope you come back to see the rest of our hotel being renovated the rest of the year. So you see that we are trying to make it nicer for our guests. Once again thank you for our good review and we will take this and make sure the entire staff knows how good they did. Nicholas Sorice Best Western Desert Oasis General Manager

"Enjoyable stay in a soso part of the country"

4
02/01/2016

I liked the BW desert oasis. The front desk helper was very nice. They we're accommodating to our dogs. The open desert behind the hotel was a very nice place to run the dogs. If I were to travel to this area again, I would definitely stay here again!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you for this nice review. I am glad you had a great stay. I hope that you do stay with us when you are in the area again. I also hope that you get to see the rest of the renovations that will be ongoing throughout the year to make the hotel look better than it already does. We want each and every guest who walks through our doors to feel like they are home. So we take all these reviews to heart and make sure we fix as many issues as we can. Thank you for your review of our hotel. Nicholas Sorice Best Western Desert Oasis General Manager

"Bird watching convenient"

5
27/12/2015

We use this hotel to bird watch along the Colorado River National Wildlife Refuges. Very convenient with a filling breakfast which starts at VERY early hours! The first time we stayed here many years ago, we worried that the truck stop and I-10 noise would be overwhelming but that is not the case. The rooms are adequately insulated. The only "negative" are the slamming doors along the corridor. The doors are tight fitting and close automatically. They slam if you don't stand right there and slowly let the door close.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for writing a review. We are happy that you keep using our hotel each time you come to our area. We take all the information from these reviews and use them to help the hotel build a better place for each and every guest that walks through our doors. I will see what we can do about those doors slamming. We strive to give the best customer service and make sure our guests enjoys the hotel and there stay with us. Thanks again for your review. Nicholas Sorice Best Western Desert Oasis General Manager

"Decent highway stop"

3
26/12/2015

We stayed at the hotel for one night as a convenient highway stopover from Phoenix to Palm Springs. At about $90/night, we thought it was a fair value. The rooms are moderately comfortable, though basic. Breakfast is free, but again, very basic. Overall, think of this as a 2-star experience, but given the hotel's convenient location adjacent the interstate gas plaza, it did the job. The hotel was understaffed at night when we arrived, and the rollaway beds they provide are embarrassing — the worst we've ever seen. Still, as long as you don't come in with high expectations, you won't be disappointed.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write our hotel a review. We take every review serious and use them to improve our daily duties to make every guest feel comfortable and at home. Our breakfast is all standard with what we are supposed to have for the brand standards i'm sorry if you think its basic. We strive to give the best customer service that we can to every guests who walk through our doors. Once again thank you for the review and i will take this information into consideration to fix these issues. Nicholas Sorice Best Western Desert Oasis General Manager

"A Better Stay Than in Blythe"

4
26/12/2015

We have been frustrated with the limited offerings in Quartzite and the high prices in Blythe, so we gave this BW in Ehrenberg a shot. Overall, we were happy with the check-in, rooms, and general condition of the property. Dining options are limited to the truck stop Wendy's unless you want to drive back in to Blythe (about 5 miles). On our particular night the rooms here were a bit cheaper than Quartzite, and a lot cheaper than Blythe. We'll stay at this BW again if we find ourselves in the area.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
On behalf of the staff here at the best western desert oasis we like to thank you for taking your time out to write us a review. We take every review into consideration even if it is bad. We strive to give the best customer service to ever guest that comes into our hotel. We are happy that you were happy with your stay with us and hope that you will continue to stay with us for the years to come. We are in the process of doing renovations to make the hotel look even better than it does already. I hope you come and see the other new improvements we are doing in the coming months. Thanks again for the review. Nicholas Sorice Best Western Desert Oasis General Manager

"Updates are most pleasant "

5
24/12/2015

Updates completed in 2015 are very nice. New carpet in hallways not only looks good, but also smells good. This is at least my 5th stay here as a stop over between San Diego and Phoenix or Kingman, and I have only experienced one minor issue that I resolved myself. The value and safety of staying here, versus jeopardizing your life and property in the gang battleground that Blythe has become, really should be a no brainer.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review. We love to hear the good reviews and even the bad reviews. We strive on giving the best customer service we can to each and every guest everyday to the best of our ability. I am glad you have liked the new updates to the hotel. We are still in the process of doing more renovations throught the new year and hope you come back to see all the other new things coming. Thank you again for the review. Nicholas Sorice Best Western Desert Oasis General Manager

"Best Western, Ehrenberg"

4
21/12/2015

Use this hotel every time we travel to California or farther west. Since we live in Southern Arizona it is a good place to break the trip home. The facilities are good, clean, quiet and close to the other things travelers need, gasoline, dining, etc. Will continue to use as we travel.

"Average stay"

3
18/12/2015

Overall average stay. Exterior lock near room was broken so entry was open to anyone passing by. Traffic noise clearly audible. Front desk staff was business like but not very welcoming. Appeared that they were updating landscaping but process had not been completed. Spa was not in service. They were near a convenience store and gas station which was helpful. Seemed to be geared to interstate truckers rather than leisure travelers.

"BW of Ehrenberg"

4
14/12/2015

Good hotel. I have stayed their many times have never had a bad service. Beds and rooms are very comfortable. Breakfasts are decent, if not their is a Wendy's within walking distance. Hotel staff has been real friendly, no major issues.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you very much for taking your time out to write a review for our hotel. We strive to give the best customer service we can. We also try to make every guest feel at home. Our motto is make our guests feel at home. I am glad you had a great stay with us and that all your stays here have been good ones. We hope you keep staying with us and have great stays every time. Thanks again for taking your time out to write the review and hope to see you soon!!! Nicholas Sorice Best Western Desert Oasis General Manager

"Best Western Desert Oasis, Ehrenberg, AZ"

4
08/12/2015

The photos are very accurate. Very clean and pleasant. Not much in the town for restaurants, but Blythe has some nice places. Very quiet room. Flying J across the parking area has a decent assortment of things. Very annoyed with Trip Advisor rating. I just wanted to say a few things and I can't submit until I have the required characters. May not review again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review for our hotel. On behalf of my staff we enjoy these reviews. We take every one of them into consideration and improve the hotel from all the review. We strive to give the best customer service we can offer. You are right this area does not have many restaurants here but blythe is where most of the food options are. I am glad you had a good experience staying here and hope that if your in the area you will return to stay with us again. Thanks again for taking your time out to write us a review. Nicholas Sorice Best Western Desert Oasis General Manager

"A nice place to stay"

5
04/12/2015

Updates, especially new carpeting, are a welcome touch to this motel. It is quiet even though it is next to a truck stop. It is pet friendly. The staff is friendly, well dressed and helpful. It would be nice if there was a restaurant near by.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. We take every review and comments into consideration to improve our hotel. We strive to give every customer the best customer service that we can. I am happy that you had a pleasant stay and got to see the new upgrades with the hallway carpets. We are in the process of doing more remodeling in the coming months. I hope that you come back and stay with us again when your in the area. Once again thank you for writing a nice review about your stay. Nicholas Sorice Best Western Desert Oasis General Manager

"Perfect"

5
21/11/2015

Chose this hotel over those in Blythe solely based on TA reviews & price, and it was perfect! Needed a clean, secure, pet friendly place to sleep en route from Washington State to Florida, & this place was just that. The nicest, cleanest pet friendly hotel we've found yet. As is, the property was pristine, but they're in the process of installing new carpets. Great breakfast, friendly staff. You won't be disappointed.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review about your stay at our hotel. We strive to give the best customer service that we can. We are glad you had a great stay with us even while we are doing installation of our new hallway carpets. We hope that if you are ever in the area again that you stop by and stay again. We appreciate your business and nice review that you gave us online. I will let my entire staff know what a wonderful stay you had. Thanks again for taking your time out to write a nice review. Nicholas Sorice Best Western Desert Oasis General Manager.

"11/7/2015 - 10:45am"

4
07/11/2015

I use BW whenever I can. Some locations are too expensive for me to bill to my customers ($90-100 per night), so I stay whatever is close and within budget. When I can, I love to stay at Best Western.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write a review. We here strive to give the best customer service we can give. We also do our best to give the best prices we can each day to our loyal customers. We cant always give cheap rates but we do our best to work with each and everyone to give them a fair and reasonable price. Thank you once again for the review and taking your time out or your day to write one. We enjoy hearing comments from all our guests no matter if they are good or bad. Hope you stay with us again when you are in the area again. Nicholas Sorice Best Western Desert Oasis General Manager

"Good hotel"

5
05/11/2015

Stayed two nights here and had a good dtay. Even though there is a busy truckstop right next door, you couldn't hear it in the room. Comfy bed, nice large TV. Ill stay here again.....and...the A/C works great.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking our time out to write a review about our hotel. We strive to give the best customer service that we can. We here are glad to hear that you had a good stay and that you would stay here again. Yes our hotel is by a busy truck stop and it isn't that noisy at all. We are going to be doing renovations to the hotel so when you come and stay the next time you will see these upgrades and make your stay even better. Thanks again for taking your time out to write a survey. Nicholas Sorice Best Western Desert Oasis General Manager

"Wonderful People"

5
20/10/2015

My family and I stayed at the desert oasis on our way home from Disneyland. Our room was very nice, and the hotel had many nice upgrades available such as the newly refurbished gym and breakfast room. As we were leaving, we accidentally left a suitcase behind that contained several of our souvenirs in the breakfast room. I made a frantic phone call the second we realized it was missing. Every staff member that I spoke to was kind, understanding and helpful. The hotel manager was especially helpful and even drove my bag to the postoffice himself. My bag arrived very quickly and with absolutely everything in it. I attribute the safety of my bag and its contents to these wonderful people. We would definitely stay at this establishment again.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for your time to write a review about our hotel. I am glad you had a wonderful stay here at our hotel. I am so happy that we were able to help you with you luggage left here and we got it out to you in a timely manner and everything was in. We at the hotel strive to give our guests the best customer service that we can. We want our guests to feel home away from home. I want to thank you again for writing this nice review about our hotel. Hope that you will be around the area again and you do stay with us again. Thanks again. Nicholas Sorice Best Western Desert Oasis General Manager.

"Excellent value"

4
20/10/2015

We had a large room with a comfy king bed, good AC, quiet, clean, lots of HD channels, large bar fridge, microwave and a small bathroom with average counter space. The price paid was excellent value. Breakfast was very good and starts earlier than normal for early risers (4 weekdays, 5 weekends). Staff was friendly. There is a gas station and a Wendy's next door.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time out to fill out a review. On behalf of the staff here at the Best Western Desert Oasis we thank you for writing a nice review about our hotel. We strive here at the hotel to give the best customer service we can give and make guests feel home away from home. Our hotel does like to accommodate all aspect since we are in the same area as a truck stop plus right off the freeway. We have a lot of different clientele so we offer early breakfast and 24 hr fitness so that all different clients get use of the amenities. Once again thank you for taking your time out to write a review and hope when you are in the area you stay with us again. Nicholas Sorice Best Western Desert Oasis General Manager

"Enjoyable visit"

4
18/10/2015

We stayed just one night in this hotel en route from Arizona to San Deigo. We found the room clean and comfortable, the staff were very helpful and friendly. After we checked out and having driven 60 miles, we realized my husband had left his camera in one of the drawers in the room. A panicky phone call to the hotel and a 60 mile drive back reunited us with the camera. Many thanks to the team at Desert Oasis! We would recommend this hotel as a great stopover between Arizona and California.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you very much for writing a review. We strive here at the hotel to give the best customer service we can. I am glad you had a great stay. I am also glad we were able to help you out with having the camera found and safe for when you came back to pick it up. We hope that we will see you again when you are in the area. Thanks again for the great review. Nicholas Sorice Best Western Desert Oasis General Manager

"Served its purpose"

3
18/10/2015

Needed a place to stay overnight driving from So Cal to Sedona. Perfect location at the CA-AZ border. Super close to the freeway offramp and gas station. Check in was efficient but not warm. Assigned second floor room - no elevator. Or at least we couldn't find one. Room was basic. Breakfast was pretty good. Rest of staff was welcoming and smiling. EZ check out.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time to write our hotel a review. We strive here at the hotel to give the best customer service. I'm sorry you didn't feel a warm welcome when you arrived. I will talk to my front desk clerks about that experience you had so that this doesn't happen again. I am sorry we do not have elevators in our hotel. Since that is the case our first floor rooms sell really quick and then the only rooms left are upstairs. Our breakfast is going through a lot of changes so it is getting a lot better with all the new things Best Western is coming out with. So i am glad you enjoyed it. Once again thank you for taking your time out to write a review. Nicholas Sorice Best Western Desert Oasis General Manager

"Great stop-over point"

4
16/10/2015

It's just over the border in AZ, so you can say that you got out of California before nightfall. I stay here 2-3 times a year and they are very consistent - friendly staff, clean and quiet rooms. Never have trouble sleeping!

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to give our hotel a nice review. We here at the hotel strive to make every guests experience a memorable one and also have them feel like its home away from home. I am glad you had a great stay and that every time you stay you have a great stay. It is our job to make every stay of yours a remarkable stay with us. I'm glad you keep staying with us and hope you continue in the future and we all here look forward to see you again. Once again that you for this nice review. Nicholas Sorice Best Western Desert Oasis General Manager.

"Awesome Stay"

5
15/10/2015

Highly recommend staying at this location as everything was exceptional from the staff to the comfort/cleanliness of the rooms/ and the breakfast. Will stay again and recommend this BW Location to use. Also like the on and off convenience from the freeway.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you very much for taking your time to write a review about our hotel. We strive to make everyone happy and feel like they are home away from home. I am so glad that you had a great stay and that you will recommend our hotel to others. We here at the hotel will be happy to have you come back to our hotel and stay again and look forward to see you again. Once again thanks for your review. Hope you have a great day. Nicholas Sorice Best Western Desert Oasis General Manager

"Good value"

5
13/10/2015

Excellent hotel on the CA/AZ border. Clean, comfortable, and better than average breakfast. Not much within walking distance for restaurants, but several a few miles west. I don't stay in Best Westerns often, but can recommend this one.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our property. I am glad that you had a great stay here at our hotel. Our staff here strives everyday to give the best customer service it possibly can everyday. We want to make guests feel like they are home away from home. I hope that when you are in the area again you will stop by and stay with us again. We hope that with your experience here you try to stay with our brand in other areas. Best Western brand is in the process of making tons of great changes to all hotels and as you saw here it has made a difference in what people think about the best western brand. Thanks again for giving us a nice review and im glad you had a great stay with us. Nicholas Sorice General Manager Best Western Desert Oasis

"Third Times a Charm"

5
07/10/2015

While traveling from Washington to Arizona we plan three stops before arriving at our destination. This hotel far exceeded our expectation for the price. The rooms were of great quality and the beds comfy.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our property. Our hotel is also striving to make every guests experience a great one. Our staff each and everyday strives to give the best customer service that we can. I am happy to see that your stay exceeded your expectations. I hope that if your in the area again you will stop in and stay again. We will be doing some remodeling and renovations in the next couple of months so you could see more changes to the hotel to make things look and feel more like home. Once again thanks for writing a review about our hotel. Nicholas Sorice General Manager Best Western Desert Oasis

"Great place in the desert"

5
07/10/2015

Definitely will stay again when traveling in this direction. Helpful staff, remodeled rooms, pool and spa. We have stayed here before. Better value than the hotels on the California side. Check out the River Run sports bar....casual dining at good prices with friendly staff also.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thanks you for taking your time to give our hotel a review. I am happy that you hard a great stay when you stopped here in September. Our staff strives to give the best customer service that we can give. I am glad you are noticing the upgrades we are doing to the hotel and hope that you come back in the near future to see the rest of the remodeling and renovations that our hotel has planned for the upcoming months and so on. Once again thank you very much for taking your time to write a review because we take all reviews serious and try to learn from each and every one of them. Nicholas Sorice General Manager Best Western Desert Oasis

"Dated But Clean"

4
23/09/2015

This hotel is not great but good enough. The pool was enjoyable--had it to myself. Breakfast was what you come to expect at a BW. My only complaint is the exterior locks on the corridors that do no work! Would have liked that extra layer of security.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a survey about our hotel. We are in the process of doing remodeling to the hotel. So hopefully in the near future you return and see that we are doing the best to keep the hotel up with the new modern era of hotels. We have a bunch of renovations schedule for the end of October and onward. I agree with you about having the extra security. We had our door locks go down for some reason and since they are older it is taking longer for us to get these types of parts in but we are working on getting these fix. We have our staff watching out for the extra security now with walking the halls to make sure things are safe for our guests. We strive each and everyday to give the best customer service that we can. Once again thank you for taking your time out and hope you return in the near future and see that we are remodeling and getting things back on track, Nicholas Sorice General Manager Best Western Desert Oasis.

"BW Desert Oasis / Ehrengerg Arizona"

5
10/09/2015

This hotel is situated nicely for easy freeway access and close to the Colorado River. The Lobby is clean and contemporary in style The front desk attendant was courteous and knowledgeable I asked for a quite room and was given just that. The fitness Center was great - this hotel actually has 2 fitness centers The breakfast was more than adequate The guest room was newly renovated - it was a great stay..

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out to write a review for our hotel. I am glad and pleased that you had a great stay at our hotel. We strive to give the best customer service that we can give. We only have one fitness center but it looks like we have two because we are still in the process of moving things and getting rid of some of the old equipment. We are in the process of remodeling some parts of the hotel. So your next visit whenever that may be you will see some new upgrades. I will let my front desk staff know that you gave a great review about how they were courteous and knowledgeable. Thank you again for the great review and i hope that when you in the area again you stay with us again. Nicholas Sorice General Manager Best Western Desert Oasis

"Did not honor reservation"

1
08/09/2015

I'm a smoker and as such I always search and book for hotels with smoking rooms. Any smoker will understand me. Well, these are the details of my reservation: Room Details: 1 King Bed, Smoking Room, 42 Inch Lcd Television, Microwave And Refrigerator, High Speed Internet Access, Full Breakfast. Upon checking in I was told there were no smoking rooms. And that was it. Manager failed to honor a reservation. Unacceptable.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
I am sorry you feel that we did not honor your reservation. We only have two smoking rooms at our hotel. I do believe that you did book a smoking room but since we only have two and one of them went down with a plumbing issue i also had a guest already in the smoking room. Like i told you when you came to check in because i was downstairs when you checked in that i was sorry that this room was not available. I know that it is what you booked but we had another guest already booked the smoking room who came in earlier and took the smoking room that was available. I apologized and gave you a room that was close to a door so you could go outside to smoke. Things do happen and we cant predict when something like this will happen. We strive to give the best customer service to all our guest and that is what we did when you came to the desk. I explained the situation to you. We at the hotel did our best to accommodate you with putting you close to a door. Once again i am sorry that you didn't get the room you asked for but we at the hotel did serve you the best that we possible could have during our busy time. I hope that you will try us again in the future and see that this was just a one time deal. Thanks Nicholas Sorice General Manager Best Western Desert Oasis.

"Desert stay"

4
04/09/2015

We always stay at this Best Western for opening day of Dove hunting season. The Staff goes out of their way for us hunters. The rooms are great and staff friendly. Good A/C which is very important in the 100 plus temperatures and the ice machines are conveniently located.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank you for taking your time out and giving our hotel a review. Im glad that you had a great stay with us and that you come back to our hotel every year for Dove hunting season. We strive to give great customer service and make sure all rooms are cleaned right. I cant wait to see you back here next year for dove season. Thanks again for taking your time out to give us a nice survey because we take them serious and make sure to address any concerns. NIcholas Sorice Best Western Desert Oasis General Manager

"USA Road Trip"

4
02/09/2015

We had a ground floor King Room, bed was very comfortable, room was a bit small but ample space for our one night stay. Pool is currently being repaired. As. We are doing a road trip and travelling with a car fridge we were able to use the ice machine for our next days travelling.

Nicholas S, General Manager at BEST WESTERN Desert Oasis, responded to this review
Thank your for taking your time out and giving our hotel a review. We here at the hotel do our best to strive for excellence. With every review or survey we get in we take all the good comments and all the bad ones and make the entire staff aware of the good and bad so we can improve. We are always on our toes to make every guest that walks through our front doors feels like they are at home. I'm glad you had a great stay and hope that in the future when you drive through the area you will stay with us again. Thanks again. Nicholas Sorice General Manager Best Western Desert Oasis