Room 1
Room 2
Room 3
Promotion code

Bruntsfield Hotel, Edimbourg

69-74 Bruntsfield Place, EH10 4HH, Edimbourg, Great Britain - See on a map
Bruntsfield Hotel - Edinburgh City Centre Bruntsfield Hotel, WorldHotels Elite The Bruntsfield Hotel is ideally located in the center of Edimbourg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you're seeking a gorgeous and opportunely located hotel in Edinburgh city centre, try the Bruntsfield Hotel, WorldHotels Elite. This Victorian townhouse overlooks Bruntsfield Links Park, granting the rare opportunity to enjoy open greenery and plenty of city centre attractions. The hotel is within walking distance of Edinburgh Castle, Princes Street and The Royal Mile, and only a short drive from the panoramic views on offer at Arthur's Seat. With this abundance of sights and shops nearby, be rest assured you'll never be met by a dull moment during your stay. Residing in the speciality shopping district of Bruntsfield, this classically styled hotel boasts both traditional and modern features, and is only 10 minutes drive away from Edinburgh Waverly train station. Comfortable, quiet and individually designed bedrooms ensure a relaxing stay, whilst attentive staff are happy to recommend local places of interest, in and around the hotel and centre. Maintaining high brand standards and excellence in quality is second nature to the Bruntsfield Hotel. The hotel has proven that going the extra mile pays off, as the cleanliness and quality of all rooms and public areas has awarded the hotel an International Quality Award. This is a global recognition of excellence given to only a few hotels throughout the world and depicts the pride that the Bruntsfield Hotel takes in offering the highest level of quality. Thanks to this dedication, the hotel has quickly become one of the finest places to stay in Edinburgh and the perfect location to explore the compact capital city. Limited parking spaces are available on a first come first serve basis at a charge of GBP 10. 00 per day payable locally.

WorldHotels Elite

Bruntsfield Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1960 guest reviews
NOTE ISSUED
Excellent
1147
Very Good
639
Average
120
Poor
35
Terrible
19
REFER TO NOTICE
Business Business
273
Couples Couples
892
Family Family
315
Friends getaway Friends getaway
161
Solo travel Solo travel
111
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Enjoyable stay at the Bruntsfield"

5
482judithw, San Diego,CA, United States 01/05/2022

Our 9 days in Edinburgh were made so enjoyable by the staff of the Bruntsfield. Our room was lovely and well cared for, and the location so nice away from the crowds but easy to go to the sites. The staff was so friendly, helpful and understanding. The airlines lost my wheelchair and the staff helped us rent one until it was found. They were so helpful with all the challenges that come with travel in a wheelchair we are grateful for their help. It was a special visit with our family, and this was the perfect place to stay. Thank you, Alistair, Andrew and all those who made our trip great.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear 482judithw, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, especially after your wheelchair woes. We really do appreciate your feedback about the hotel and my team. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Fabulous stay in a beautiful hotel"

5
User 20/04/2022

We spent 3 nights at the Bruntsfield on our recent honeymoon to Scotland. Our welcome was warm and friendly and all interactions with staff throughout the days we were there was very pleasant. Our room was very spacious and clean, well decorated with a comfy bed - we slept very well! Lots of fantastic amenities including fresh coffee and toiletries. There was a fantastic continental spread at breakfast and the hot food offerings were lovely too. The hotel was only a 20 minute walk to the Castle (top of Royal Mile) which was perfect for us. Overall, a really beautiful hotel, we had a fantastic stay and we would recommend to anyone visiting Edinburgh.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear catherinewK7233PC, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during your honeymoon in Scotland. We really do appreciate your feedback about the hotel and my team. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Pleasant Stay"

4
YorkshireManinblack, United Kingdom 12/04/2022

Nice old building, room was lovely. Car park on site but first come first serve, I parked up and left it there and either walked or took a cab as it is in a busy part of the city. Breakfast was nice, staff were all nice.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear YorkshireManinblack, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us. We really do appreciate your feedback about the hotel and my team. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Ok"

2
User 10/04/2022

It was all OK, something in between a chain hotel and independent with work ongoing in the corridors and radiators not working properly in my room, I booked a double and was given a family room with bunk beds... Lots of space so that was nice but pretty odd in all and since the room was split into 2, it was then even harder to heat with dodgy radiators. Staff 50/50 I felt like a bit if an inconvenience.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear LaurenToday, Thank you for your review of the Bruntsfield Hotel. Your feedback is gratefully received and we will certainly act upon your comments. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Excellent hotel & Staff"

5
User 08/04/2022

Booked the hotel at short notice for a two day break, having been let down by an airline. The hotel was spotless, the food and facilities were great and all the staff were exceptional, in particular Angela who surprised us with a gift when she learned of our cancelled holiday

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear C4231ZQmichaelg, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, especially after your cancelled holiday. We really do appreciate your feedback about the hotel and my team, and thanks for your note about Angela, brilliant. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Great place to stay in Edinburgh"

5
Gerard T, Chester, United Kingdom 25/03/2022

Just returned from a delightful three day break at the Bruntsfield. Splendid welcome, spotless room and as on previous visits wonderful breakfasts served in a friendly and courteous manner. The refurbishment of the hotel has been carried out in a tasteful and thorough manner. Bruntsfield and Morningside are delightful areas and the views across The Meadows are stunning. Will come again !

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear Gerard T, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and the team. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Great stay"

5
mcr14, Bracknell, United Kingdom 16/03/2022

Surprised to read reviews that suggest cleanliness problems, I stayed for two nights last week and my room and the public areas of the hotel were absolutely spotless. Room appeared to have been recently renovated, stylish modern appearance, and very comfortable. Good bathroom (my room had a proper shower stall, I really wish more hotels would provide this rather than showers over bathtubs). Breakfast was excellent with plenty of vegetarian options. Staff were all great. Being picky, one of the reasons I choose this hotel is they have an EV charge point. It really needs to be better marked, over two days I saw several people park in that spot when others were free, which would have prevented an EV owner using it for its intended purpose.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear mcr14, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and the team. For your information we are currently investigating installing more EV charge points and fast chargers, which will all be clearly marked. I hope you get a chance to return to us at some point in the future. Regards Alistair Bruce General Manager

"Filthy. Stay away."

1
foodyewma, Chorley 08/03/2022

Filthy. Honestly the dirtiest hotel I've ever stayed in., I felt uncomfortable from the second I stepped in the room. There were beard hairs in the sink, hair in the shower, hair all over the bathroom floor. I truly doubt they hoover between guests - impossible from what I saw. Dirt and dust collected on the mirror, hairs all over the linen, thick dust on the top of the wardrobe (which I only realised when I put my suitcase on top and a cloud of dust came down!) For the extortionate price (we paid £230 for two nights) it's appalling how they get away with this. My in-laws room was the exact same so it really wasn't worth the confrontation with the hotel staff to ask to move, as I strongly believe the next room would have been the same. By the looks of some of the reviews the dirtiness of this place seems to be quite a problem. Why hasn't management done anything about it? Shocking. Stay clear.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear foodyewma, Thank you for your review of the Bruntsfield Hotel, I am very disappointed that you had cause to post such a poor review after your stay with us and I am so sorry for these cleanliness shortcomings. I would like to address your dissatisfaction. Unfortunately, I cannot identify you from your username so please would you contact me on gm@thebruntsfield.co.uk and we can take it from there. Regards Alistair Bruce General Manager

"Extremely good value"

5
USAholics, mirfield united kingdom 05/03/2022

We booked very last minute and with some trepidation after reading some very negative recent reviews. We need not have worried as all aspects of this hotel were very good indeed. The superior room was large, spotlessly clean and with a huge bathroom. The shower was superb with excellent products to enhance the experience. Breakfast was also excellent. The only slight downside was the traffic noise and I was concerned my sleep would be affected but by 11pm all was quiet and I slept very well. The extra large bed was very comfortable. The hotel has a fabulous position within very easy walking of the city centre and local neighbourhoods, with numerous dining options.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear USAholics, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and the team. We look forward to welcoming you back in the future. Regards Alistair Bruce General Manager

"Very Reliable"

4
EpicBar, London, United Kingdom 28/02/2022

I have stayed at the Bruntsfield many times and it is always good. The rooms are big and well-equipped and there are really nice public spaces. The breakfast is superb and the bar a great place to hang out. The staff are very pleasant and helpful. Very few hotels in Edinburgh really have parking whatever they say - usually it is valet service with your car taken away for the duration so not good for popping in and out. The Bruntsfield does though. The location is very good. The restaurant food is perhaps not up to the standards of the rest of the place but I do not think it is the sort of place that you would dine unless the weather is very bad - do not understand me, it is not bad at all - just not quite to the standard of the rest of the hotel.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear EpicBar, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had another comfortable stay with us, we really do appreciate your feedback about the hotel and the team. We look forward to welcoming you back in the future. Regards Alistair Bruce General Manager

"Not clean."

1
Jenna M, UK 20/01/2022

The room was not clean. Clothes were left from the previous guest. Had to shower in sliders because the bath was dirty. Makes you wonder if the sheets have been changed. Decor is outdated. Unfortunately, disappointed and wouldn't stay again. This was brought to staffs attention who apologised yet I paid full price for the room. Only positive is the location which is great with lots of bar's restaurants in walking distance.

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear Jenna M, Thank you for your review, please would you accept my most sincere apologies for the shortcomings you experienced. I'm surprised you found the decor outdated as we have just refurbished the room you stayed in and I can assure you we change all our linen after every guest departs, that is standard practise for all hotels. I would ideally like to speak with on the phone about your stay with us and I have left a voicemail for you, hopefully we can speak soon. Regards Alistair Bruce General Manager

"Noisy"

3
User 16/01/2022

Stayed in one of the refurbished rooms (33) Hotel is looking great as we are regular visitors we saw a big improvement from last summer. Room was lovely and breakfast and service was great. Main problem was the noise from the bar directly underneath the room. Reception had said bar closed around 11pm. Music was very loud in our room and went onto past 12.30. Couldn't sleep sounded like a nightclub below us....

Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear R6023WTcheryls, Thank you very much for your review of the Bruntsfield Hotel. We thank you for your feedback and glad for your positive comments about the hotel refurbishment but are so sorry that you were disturbed by loud music, we will certainly address the volume levels today. As you may be aware our new Bar & Restaurant "The Neighbourhood" is now open serving all day dining from Wednesdays to Sundays inclusive, with our popular brunch offering at weekends, we hope to see you again. Regards Alistair Bruce General Manager

"Xmas break"

4
User 09/12/2021

Hotel very amenable to city centre. Staff very helpful and pleasant to talk to with any queries. Breakfast had a good and varied selection. Drinks fairly expensive in bar but would not stop us visiting again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear tczta8102, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. As you may be aware our new Bar & Restaurant "The neighbourhood" is now open serving all day dining from Wednesdays to Sundays inclusive, with our popular brunch offering at weekends, we hope to see you again. Regards Alistair Bruce General Manager

"Christmas Fair"

5
cookiesbeakhills, Middlesbrough, United Kingdom 05/12/2021

This is one of the Best Hotels we have stayed at in Edinburgh, The staff are so friendly and helpfull, Rooms are very clean and comfortable, A very good choice of food, Staff booked Taxi,s for us and advised on thing,s to see and do during our stay, Overall a very enjoyable stay and we will book again next Summer,

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear cookiesbeakhills, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. As you may be aware our new Bar & Restaurant "The neighbourhood" is now open serving all day dining from Wednesdays to Sundays inclusive, with our popular brunch offering at weekends, we hope to see you again. Regards Alistair Bruce General Manager

"Fabulous Hotel"

5
lorrainetinkler, Bradford, United Kingdom 03/12/2021

Lovely modern hotel - The décor was is so modern and well presented, the rooms are spacious and inviting and comfortable. I loved the bright red throw on the crisp white bedding and the deer prints. The hotel bar and breakfast area had a real cosy feel and I would feel happy being there as a solo traveller which I would not normally consider. Staff are very attentive and polite. The breakfast was 10/10 . I could not fault the hotel. It is a short walk from the centre surrounded by lovely shops and scenery. I was on a short business trip but it was more of a social event. I will defiantly return for pleasure.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lorrainetinkler, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. As you may be aware our new Bar & Restaurant "The neighbourhood" is now open serving all day dining from Wednesdays to Sundays inclusive, with our popular brunch offering at weekends. Regards Alistair Bruce General Manager

"Good hotel and location in Edinburgh"

5
dysondog, West Yorkshire 03/12/2021

Always stay here when on business in Edinburgh. On site parking a big bonus - although they now charge £10 - used to be free to residents. Very good standard of furnishing and decor in rooms and public areas. Breakfast spot on - Plenty of choice and good cooked options. Bar area very comfortable - nice place to have a drink or meal. 10-15 mins walk to Princess Street.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dysondog, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had another comfortable stay with us, we really do appreciate your feedback about the hotel. As you may be aware our new Bar & Restaurant "The neighbourhood" is now open serving all day dining from Wednesdays to Sundays inclusive, with our popular brunch offering at weekends. Regards Alistair Bruce General Manager

"Excellent location and good sensible rooms."

4
alanj333, London, United Kingdom 16/11/2021

Everything worked, good simple rooms with good shower, good internet and comfortable bed. The location was perfect having to work in the area around bruntsfield but close to the center of town as well over the medows. Note the room rate and value were skewed by the hotel being full due to COP26 with a large consignment of police :)

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear alanj333, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and team. We look forward to welcoming you back soon. Next time you stay with us you can visit our new Bar & Restaurant offering "The Neighbourhood" which opens late November. Regards Alistair Bruce General Manager

"Good hotel within easy reach of the city centre"

4
imran170, London, United Kingdom 15/11/2021

It's a nice hotel within walking distance of the centre. Alternatively, there are multiple bus routes that will take you to the city within 5-10 mins. The building itself is a bit dated. There is a massive park opposite the hotel which would be good for running. The check in was quick and easy. We were on the 2nd floor with a decent size room and a massive bathroom. The only downside was the creaking sound of the floors as well as no sound proofing. I could feel a bang every time a door closed on our floor. I understand that the hotel is being refurbished but I am not sure if it will get rid of this issue. The staff were helpful and happy to answer any questions. The breakfast had plenty of choices including cook to order options. Overall, a decent stay.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear imran170, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and team. We look forward to welcoming you back soon. Next time you stay with us you can visit our new Bar & Restaurant offering "The Neighbourhood" which opens late November. Regards Alistair Bruce General Manager

"Amazing Hotel - Amazing Staff"

5
User 15/11/2021

I stayed at this hotel for a period of 18 nights for work and it was nothing short of superb. The hotel itself is excellent, but the staff - in particular Iain, Jean and Dougie make it something else. They were the most friendly, polite and helpful staff - nothing was too much trouble. No criticism of the hotel whatsoever.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear G9959IPdanl, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and team. We look forward to welcoming you back soon. Next time you stay with us you can visit our new Bar & Restaurant offering "The Neighbourhood" which opens late November. Regards Alistair Bruce General Manager

"Great hotel with great staff"

5
User 09/11/2021

I would certainly recommend this hotel just on the outskirts of the centre in easy walking distance. The rooms are great and the staff are really friendly making you feel very welcome. The food is good and a good variety. The staff are very welcoming. I will be back to visit again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear geoffmarshal, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and team. We look forward to welcoming you back soon. Next time you stay with us you can visit our new Bar & Restaurant offering "The Neighbourhood" which opens late November. Regards Alistair Bruce General Manager

"Great all-round stay"

5
KateCC22, Dorking 02/11/2021

This hotel is a pleasant short stroll through the Meadows to the city centre but has shops and all amenities on its doorstep. Our room was clean, comfortable and recently refurbished, staff were very attentive and the breakfast excellent and freshly prepared. Highly recommend.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear KateCC22, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel and team. We look forward to welcoming you back soon. Next time you visit you can visit our new Bar & Restaurant offering "The Neighbourhood" which opens late November. Regards Alistair Bruce General Manager

"Excellent Stay, Reasonable Price"

5
Jeanne A, Washington DC, District of Columbia 26/10/2021

The Best Western Plus in Bruntsfield was a wonderful place to stay. It was quiet while still being close to the city action. There was a park across the way for a run in the morning and a lovely breakfast menu. Check in was quick and easy with the lovely Audrey, and both check out and luggage storage was easy as well. The room was newly redone and other than needing a desk chair and luggage rack, everything in the room was cozy and new. I had several wonderful meals in the restaurant/bar, Bisque, and recommend it as well, even if you're not staying in the hotel.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jeanne A, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know, our bedroom, bar & restaurant refurbishment programme is well under way, all to be completed by late November. Regards Alistair Bruce General Manager

"Disappointing Stay"

3
jamespN5052UD, Exeter, United Kingdom 26/10/2021

On arrival we were very lucky to get ourselves a parking space, and well priced at £10 a day compared to the price of up to £30 or more elsewhere in the city. The receptionist at check in was helpful but not the fastest to check us in. The room was a very good size and all appeared well. That evening we visited the bar, and the gentleman at the bar was fantastic. Very welcoming and friendly. The food in the restaurant was also very good. However we did encounter several issues. Firstly we were not informed of building works happening in the hotel until we checked in. This was not advertised on the website when booking either. Although the receptionist thought it was, which was news to us. However after double checking there was no warning of this. As early as 08:00am we were disturbed from banging and drilling near our room and were not impressed. We also had the fire alarm go off multiple times, the earliest at 08:40. This is not acceptable as we were sleeping in after our long days travelling. Furthermore when our room was serviced, we discovered a short curly hair between our 2 teaspoons that had been replaced that day. At this point we had enough and went to reception to complain. The lady at reception was very helpful and wrote down our issues. She told us she would refer these issues to the General Manager. However we did not hear anything back until we checked out. Throughout our stay we found the room servicing to be well below par, not even cleaning the toilet. There was a dirty pint glass left with the dirty mugs each day that was never removed and we actually ran out of toilet roll! It seemed to us that all they did was make the bed and change the towels over our 4 night stay. I'm surprised at this considering we complained after 2 nights specifically about the room servicing. On checkout there was no mention of our complaints until we re-mentioned it and then added more... Apparently the duty manager was busy at breakfast and not available to speak to us, so we checked out, awaiting a phone call to find out more. A couple of hours later we received a phone call from reception to say they had nocked the car parking off the bill. Honestly I don't think this was an acceptable amount of compensation given the amount of issues we had, and the lack of rectifying them or communicating with us after our first complaint. On a good note the hotel is in a lovely location, around a 15 min walk into the centre and close to several local independent cafes and restaurants.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear James, Thank you for your review of the Bruntsfield Hotel and for speaking with me on the phone earlier. As I explained I will send you a note regarding your comments separately and I'm so sorry that you had cause to contact us in the first place. I'm also sorry as I wasn't informed by my team that you were expecting a call from myself previously. The fire alarm occurrences were genuine activations and of course this system is in place for the safety and comfort of all guests and staff in the hotel. We shall also certainly focus on bedroom cleanliness, as this, in todays' climate, is extremely important. Regards Alistair Bruce General Manager

"Great Location"

4
User 25/10/2021

The hotel is very convenient for the city centre sights, we mostly walked to and from with our 8 year old. There is a park opposite and quite a few good places to eat very close by. The hotel is clean and smart with renovation underway (but not impacting guests).

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Paul W, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know, our bedroom, bar & restaurant refurbishment programme is well under way, all to be completed by November this year. Regards Alistair Bruce General Manager

"Not quite seamless experience"

3
757mariannec, Burnham, United Kingdom 16/10/2021

Check in was slow and room keys didn't work, so had to go back down and get a second set, rather boring. On the plus side, It was a Large room and shower room, but why no mirror for hair drying? Lovely bedding and nice and clean room, plus the breakfast was excellent and great value. But the in room phones don't work properly, the kettle lid has a mind of its own and parking is first come first service at £10 daily charge. Am guessing it is due a re-furb, as the decor, notably in the basement bar is depressingly brown, sorry. But good selection of gins.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 757mariannec, Thank you for your review of the Bruntsfield Hotel. We really do appreciate your feedback about the hotel and gratefully receive your pointers. As you may know, our bedroom, bar & restaurant refurbishment programme is well under way, all to be completed by November this year but unfortunately we are awaiting deliveries of many items to complete our rooms, mirrors being one of them. Regards Alistair Bruce General Manager

"Great Stay"

5
User 13/10/2021

Great hotel, it was recently renovated and the room was clean, comfortable and large enough for the whole family. It was in a great location, parking was available and the staff was friendly and helpful.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kevin E, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, we really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know, our bedroom, bar & restaurant refurbishment programme is well under way, all to be completed by November this year. Regards Alistair Bruce General Manager

"Ideal short stay hotel"

4
Rob M, Scottish Borders, United Kingdom 12/10/2021

We had a 1 night stay in this hotel. Very comfortable, nice rooms and impressed with the quality of service throughout the hotel. Good location close to the city centre. We didn't have lunch or dinner but did have a good breakfast.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Rob M, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you will know, our bedroom, bar & restaurant refurbishment programme started recently, all to be completed by November this year. Regards Alistair Bruce General Manager

"Nice stay"

5
Gove231189, Glasgow, United Kingdom 11/10/2021

Had a lovely stay here whilst attending a wedding in Edinburgh, the rooms were spacious, clean and nicely decorated following a bit of a refurbishment, We had breakfast included in our stay which was cooked to order and lovely, The location is great, lots of lovely little shops locally and plenty to do round about it, Will definitely stay again

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Gove231189, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you will know, our bedroom, bar & restaurant refurbishment programme started recently, all to be completed by November this year. Regards Alistair Bruce General Manager

"Not the Best!"

3
JonnyDee18, Ashby de la Zouch, United Kingdom 30/09/2021

Generally pleasant staff but having to deal with difficult circumstances (COVID and building works) that are letting the paying guest down. The room I had was very tired and worn. There was a few to many crumbs and hairs around the bed and bathroom from previous guests for my liking. Access to breakfast was by a single small lift, which with it being a tight confined space in my opinion is a COVID flash point, especially with lots of builders using it. For the price per night, I expected better. Maybe the management should consider retiring the old rooms, reducing guests, and speeding up the refurbishment program........ I feel that the room price did not reflect the quality received and, for me, has let the brand down.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JonnyDee18, Thank you for your review of the Bruntsfield Hotel. As you appreciate we are in the middle of a major upgrade programme, all 70 of our rooms, bar & restaurant are being refurbished. Our programme is already very tight and across many areas of the hotel which has caused pinch points, which we manage as best we can. As you were impacted by this I would be delighted to offer you a complimentary upgrade to one of our brand new rooms next time you are in Edinburgh, we are sorry you experienced this. Please do contact me direct on gm@thebruntsfield.co.uk when you have a date in mind. Regards Alistair Bruce General Manager

"Weekend Break"

4
User 28/09/2021

A very comfortable hotel in a fabulous location. It is perfect for exploring the best of what Edinburgh has to offer, with the castle a short walk away, and a range of astonishingly good restaurants on your doorstep. The hotel was just completing an upgrade when we were there, and we were well looked after by the very attentive staff. Thoroughly recommend.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear MichaelC9047, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know, our bedroom, bar & restaurant refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Filthy, old and infested ‘Executive Family Suite'!"

1
User 26/09/2021

Please don't stay here. Our room was covered in stains and unsightly fittings. The room, and presumably the hotel, has a clothes moths problem. Our room had a clothes moth trap on the wall, full of dead moths. Our kids were quite distressed by the ugly stains, old bathroom and dead moths and refused to sleep in their allocated beds which meant none of us could sleep. There are lots of great hotels in Edinburgh. This is one to avoid.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sarah, Thank you for completing the survey regarding your recent stay at the Best Western Plus Bruntsfield Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I have removed this room from being sold, it is due to be refurbished next week, along with all our other bedrooms, bar & restaurant. Your satisfaction is important to me and so, I would love to invite you back with my compliments, so please do let me know If I can arrange this for you. When you have a date in mind all you need do is email me direct on gm@thebruntsfield.co.uk. Yours Sincerely, Alistair Bruce General Manager Best Western Plus Edinburgh City Centre Bruntsfield Hotel

"Not the best"

3
April W, Newcastle upon Tyne, United Kingdom 22/09/2021

Rather lackluster. Firstly we paid for an executive suite which was advertised as having a bath, it did not so was unhappy about that. The coffee/tea tray was not refreshed every day. Furthermore, the room itself was rather dark. Also be aware the hotel's car park is very small and it's therefore hard to get a space, if you do you are still being charged for it. In terms of its advantages the location is excellent and it is very quiet at night. The staff all seem very helpful and nice, and its overall not terrible. Oh and the restaurant sells overpriced Wetherspoons food but I have to say I enjoyed it anyway.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear April W, Thank you for your review of the Bruntsfield Hotel. I'm so sorry that you experienced some issues whilst you stayed with us, I hope that you come back to us when our refurbishment programme is complete. As we complete each room our website will be updated to show the revised room configuration. I can also assure you that there really is no comparison to the food we serve versus Wetherspoons, as everything is cooked to order, of high quality and fresh. Do let me know in advance if you do come back to us as I would love to offer you a complimentary upgrade to one of our new Superior rooms. Regards Alistair Bruce General Manager

"Good"

4
dotp67, Dorset, United Kingdom 22/09/2021

Very welcoming place to stay. The room was clean and spacious with everything we needed. Breakfast was good with a great selection to choose from and all the staff were happy and smiley although it was busy.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dotp67, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you may know, our bedroom, bar & restaurant refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Will be gorgeous once renovations finish"

4
Catt_001, Ireland 18/09/2021

We spent the first two nights of our honeymoon here. The room was clean and a great size. It didn't match the pictures on the website though. The hotel is undergoing renovations so I assume we got one of the old rooms. Its about 15/20 mins walk into the city centre so well placed. Parking is limited but we managed to get a space. Our friend had rang ahead and arranged for drinks to be left in our room..it was lovely that the hotel could accommodate this.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Catt_001, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know, our bedroom, bar & restaurant refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Good but could be better."

4
jbevwebb, Letchworth, United Kingdom 18/09/2021

Would stay again but put off by the car parking charge especially as the car park is small and Ive had a car damaged in that car park. The staff were attentive and the room problem we had with our first room was sorted by moving us to a recently refurbished room which smelled fresher and was cooler and larger. Need to ensure you get the upgrade if you are a Best Western card holder. Very good breakfasts.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jbevwebb, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon. As you know our bedroom, bar & restaurant refurbishment programme started recently, so perhaps next time you will be able to use all our new facilities. Regards Alistair Bruce General Manager

"Would highly recommend"

5
User 17/09/2021

My self and my husband have just spent 3 nights here and would definitely recommend this hotel, well positioned for all amenities,a pleasant walk to the castle ,shops and other attractions,the hotel was nice and staff friendly and helpful

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dawe00, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon, our bedroom refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Not so good Edinburgh trip"

2
User 14/09/2021

We arrived on a Saturday afternoon, to find no car park Spaces available, apparently the hotel has 69 rooms & 22 spaces. They had builders in who were taking about 3 spaces. Re eption told us to try and park across the road if we could, but all the streets were for permit holders. We asked where nearest pay & display, said don't know. Should have been informed of this prior to booking. Wouldn't have booked this hotel if known.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear wendy2105, Thank you for your review of the Bruntsfield Hotel. I'm sorry to read that you didn't manage to get parked in our limited carpark. We are very clear on our website and all affiliated sites that parking, as a city centre hotel, is very limited and we operate it on a first come first served basis. There are metered spaces around the hotel in addition to permit spaces. We also include parking information on our confirmations that are emailed out. As you recognised our bedroom refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Comfortable Hotel in Good Location."

4
Phil P, Manchester, United Kingdom 04/09/2021

Second time I've stayed here. The hotel is well-place to walk into Edinburgh and is a pleasant place to stay. The hotel has parking at £10 per day but spaces are limited. Onroad parking is £2.90 per hour up to 5.30 and free at weekends. Breakfast was good with plenty of choice and rooms well-equipped.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Phil P, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had another comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon, our bedroom refurbishment programme started recently, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Undesired beginning but good ending and overall great location"

4
Elie A, London, United Kingdom 29/08/2021

We chose Best Western as we know the brand standards and because of the photos posted on their website. Unfortunately, the photos do not represent all the rooms as the hotel is going through a renovation which is still in progress (29 August 2021), a fact that needs to be highlighted on their website especially during COVID-19 as all construction workers are roaming the hotel without wearing face masks!! As rooms are still under renovation, we had the unfortunate luck to land on room 201. Old room, worn furniture, worn carpets, old bathroom, and the smell didn't reflect a smoke-free room. The smell was a mixture of cigarettes and humidity. The first night kids were unable to sleep and all the family stayed awake. Though we were very disappointed, the hotel staff showed great professionalism and customer-centricity that reflects the hotel brand and 4 stars rating: As we immediately complained about the room, the Front Office Manager (Emogene) was very professional. She acknowledges the problem, showed great pressionalism. Eventually, she managed to move us the next day to another executive family room worthy of the brand that the Best Western hotels reflect. As for the hotel itself, it is perfectly located. 25 min walk to the city center and all the city historical locations. Also, you can find in its vicinity many bakeries, coffee shops, and restaurants. Good luck with the full renovation and we will be definitely staying again at the hotel when we will visit Edinburgh again. Once more, I would like to say thank you to the front office staff in general and to Emogene the FOM in particular

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Elie A, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. Thank you also for bearing with us during our refurbishment and we are glad that your second room was to your liking. We look forward to welcoming you back soon, our bedroom refurbishment programme will be complete by November, so perhaps next time you visit you will be able to book one of our brand new rooms, I would also like to offer you a complimentary upgrade to one of our superior rooms in recognition of your recent visit. Regards Alistair Bruce General Manager

"Victorian hotel - great location"

5
David M, London, United Kingdom 23/08/2021

This hotel has as superb location as Bruntsfield is like a little 'Hampstead'.. you can easily walk into the city centre, or take the 23 bus, but all the nearby cafes, restaurants and green spaces are lovely. I personally like the hotel, it is Victorian, but my room was modern. I did not have breakfast as I like going to the local cafes.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear David M, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon, our bedroom refurbishment programme started last week, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Nice and comfortable"

4
U2888ICjog, London, United Kingdom 20/08/2021

Lovely hotel in great location, room could be redone as dated and few stains on chairs but clean and bed comfy. Internet access was good, breakfast was quick and not buffet style for hot food which was lovely and fresh but need to top up fruit more often. Would stay again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear U2888ICjog, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back soon, our bedroom refurbishment programme started last week, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Room was more than disappointing"

2
Jillyniamh, Norton, United Kingdom 18/08/2021

Room was very disappointing, nothing like advertised. Booked an executive family room but didn't receive an executive room, instead we received a very old and dated room nothing like advertised. Made to feel like we were not valued customers being put in such quarters, very very disappointing. Felt the staff could have done more to accommodate us rather than just a reduced rate to keep us where we were. Bunk bed was not made up properly a flat sheet was simply folded in half and laid on top of mattress not folded around so had to do it myself. Eldest daughter and myself didn't sleep much as didn't feel comfortable. Only stayed for 1 night too so the hotel room was a big part of our mini break, left feeling very disheartened after seeing other families in their lovely rooms. Was told there was only executive rooms but I had actually booked an executive and that the hotel was at full capacity however I was able to go on the website and book for the same night so shows there was availability. Received a room rate reduction but still put a dampener on things that the room wasn't as advertised.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jillyniamh, Thank you for completing the survey regarding your recent stay at the Best Western Plus Bruntsfield Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On checking this Jill its clear to me that our website is a bit misleading, it shows some refurbished rooms of an executive room type but not all of our executives have been refurbished yet, our full refurbishment programme starts next week and I'm sorry for this confusion. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. As I mention, we start our hotel refurbishments next week, we are refurbishing all 70 of our rooms including our bar and restaurant, if you do come back to us please would you let me know in advance by emailing me direct on gm@thebruntsfield.co.uk, as I would love to offer you a complimentary upgrade to one of our brand new Superior rooms, in recognition of your less than faultless stay with us recently. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Regards Alistair Bruce General Manager

"Not the best hotel"

2
User 16/08/2021

Was meant to book a standard room but they upgraded us to the executive room. Decor was outdated and found some hair on floor so the room wasnt cleaned thoroughly. Advertisement such as images can be misleading I booked it on the basis of that however I got something completely different. ALSO booking.com says there is car park available however they charge you £10 a night if you leave the spot it can be taken by someone else at any time.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear eklasa2019, Thank you for your review of the Bruntsfield Hotel. Please do accept my most sincere apologies for the shortcomings you experienced, this is most unusual and not the level of service we strive for. We advertise all our room types on our website and on booking.com, some of which are newly refurbished. We have an ongoing programme of refurbishment which means we will have all 70 of our rooms completed by November, it would be great if you returned to us so I may offer you a complimentary upgrade to one of our brand new rooms. We also state that our carpark is very limited and is chargeable, unfortunately as it is small we operate it on a first come first served basis. Please do contact me directly on gm@thebruntsfield.co.uk when you have a date to return and I will personally ensure you have a comfortable stay. Regards Alistair Bruce General Manager

"Last minute trip"

5
robmac1957, Scotland, United Kingdom 15/08/2021

We booked this very much last minute and didn't know what to expect. A pleasant surprise, fantastic service and a really nice room made it a nice experience. We will definitely come back here, it was a great place to stay and in a great location.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear robmac1957, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon, our bedroom refurbishment programme started last week, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Disappointing to say the least"

1
MarcAndreRU, London, United Kingdom 14/08/2021

We had just finished a 4 hours journey from up north and at reception politely asked if we could use the toilet before checking in. The older guy at reception looked at us like we were not good enough to be in the hotel and told us Public toilets are what we should head for as the hotel toilets are only for guests and we obviously weren't guests. Well maybe if your staff listened they would know that we were about to check in!!! Secondly one of the main reasons we booked here was the car charger which you advertise as available free of charge. Fail to point out tho that you are allowing non EV cars to park in it so it's not been accessible at all. Would not recommend to anyone!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear MarcAndreRU, Thank you for your review of the Bruntsfield Hotel. Please do accept my most sincere apologies for the shortcomings you experienced, this is most unusual and not the level of service we strive for. I am very surprised however that my front office team handled this so poorly and I will deal with this today. Our small carpark does indeed have an EV charger, the only cars that park there should be as such, I will ensure that moving forward its kept free for EV cars. I do hope that you do return to us, please do let me know in advance so I can recognise your comments. As you may know we are currently refurbishing our rooms, so I would be happy to offer you a complimentary upgrade by way of an apology from myself. Regards Alistair Bruce General Manager

"Couples night away - poor hotel experience"

2
JennyPenny1993, Prestwick, United Kingdom 14/08/2021

My fiancé and I stayed at this hotel for a couples night away. On the positive side, location is good, can park on site (at an additional cost), and staff on the day we were leaving were very politely and helpful. After we raised our concerns with our stay (as detailed below) the staff on the second day gave us a discount which was good of them. On the negative side, room was not clean (dirt on windowsills and dust on most surfaces) and very tired in appearance (pealing wallpaper, holes in walls, holes in curtains), my fiancé ordered Prosecco for our room at an additional cost and the glasses had to be re-washed by ourselves, we were let in late to our room which pushed back our whole schedule and no explanation was given to explain the late room by the gentleman at reception, our room safe did not work, and the gentleman manning the reception on arrival showed everyone else to their room aside from ourselves (we feel that this may have been because we asked why our room was not ready on time). We were advised that the hotel will be refurbished in the coming months and so I would return here until it has had a complete face lift.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JennyPenny1993, Thank you for your review of the Bruntsfield Hotel. Please do accept my most sincere apologies for the shortcomings you experienced, this is most unusual and not what we normally experience. I have already discussed your feedback with my team and they also wish for their apologies be passed onto yourselves. As you know we are refurbishing the hotel at present and please can you contact me directly on gm@thebruntsfield.co.uk, I am keen to recognise your dissatisfaction. Regards Alistair Bruce General Manager

"Comfortable, great value, quieter location"

5
Roselavendar, London, United Kingdom 10/08/2021

This was my third stay at this hotel. It's a great base and a bit quieter than the middle of town with the benefit of the Lovely green open space of the Meadows. Staff are friendly, rooms are clean and comfortable, the bar is welcoming. I always find it good value. There are a number of great cafes, shops, bars and restaurants in walking distance. I'll no doubt return.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Roselavendar, Thank you very much for your review of the Bruntsfield Hotel, its great to see that this was your 3rd visit to us. We are all delighted to hear you had a comfortable stay with us. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back in the future. For your information, our bedroom refurbishment programme will be complete by November this year, we are also refurbishing our bar & restaurant, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Wonderful hotel"

5
GoPlaces24296051569, London, United Kingdom 09/08/2021

I had a wonderful time staying at the Best Western Hotel. My room was spacious, the bed was comfy and the room was clean. Breakfast was delicious too! Was only a short walk into the city centre and it had a beautiful park opposite the hotel which it was lovely to walk through. Staf were very friendly and helpful. Will definitely be coming back to stay here!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear GoPlaces24296051569, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back in the future. For your information, our bedroom refurbishment programme will be complete by November this year, we are also refurbishing our bar & restaurant, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Everything And More!!!"

4
392flissr, Belper, United Kingdom 07/08/2021

This was a great 4 days away with my Family! The hotel is in a great location overlooking a beautiful park a bit out of the centre of Edinburgh so not at all noisy. A 15/20 min walk to the centre. There is parking which is great however not loads of spaces so luck of the draw whether you get a space thankfully we were lucky! The Bedrooms were spacious the decor was lovely. It is very reasonably priced for what was a great stay! Would definitely return to this hotel if I was to visit Edinburgh again. The Staff were very professional and Friendly. Thank You for a lovely Stay!!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 392flissr, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back in the future. For your information, our bedroom refurbishment programme will be complete by November this year, we are also refurbishing our bar & restaurant, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Lovely stay"

4
User 03/08/2021

Had a lovely stay and hotel in great location. Room a little tired in places but hotel being renovated. Bar area needs some improvement as not very cosy to sit in the evening. Would love to come back in the future.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear kerryscott58, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel. We look forward to welcoming you back in the future. As you know, our bedroom refurbishment programme will be complete by November this year, we are also refurbishing our bar & restaurant, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Great stay"

4
User 21/07/2021

Very friendly hotel, staff were helpful, polite and courteous. Good breakfast and our evening meal was lovely. would stay again but without the car. Parking is a real issue and would be the only reason I'd go somewhere else

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear babbles1967, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon, our bedroom refurbishment programme started last week, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"No wonder AirBnB is taking over with standards like these."

2
ZachariahLaw, Chester, United Kingdom 14/07/2021

Left disappointed and frustrated. Upon arrival at the hotel we were greeted by a full car park. The website states that the hotel provides 23 parking spaces for guests. However the hotel seems to prioritise workers/contractors over their paying guests, as they had taken up 5 of the spaces in the car park. When we asked about other options for parking we were told to try “around the corner by another hotel” or “on the street outside”, which is completely unacceptable as street parking costs £2.70 PER HOUR. I'm thankful to have a rather expensive sports car therefore the complete lack of understanding from the hotel staff left me feeling frustrated. Eventually I was ushered back into the car park by a rather miserable hotel “manager” having waited on the street for about 20 minutes waiting for a space to come available. This wasn't ideal after a 6 hour drive to Edinburgh. I felt like I couldn't even drive my own car around such a beautiful city due to the worry of returning to no spaces to park in. Completely disappointing. The room itself was decent, with a pleasant view of Arthur's Seat. However the bed was uncomfortable and pillows like saggy rocks. The bathroom was on a slant, door didn't stay shut unless slammed, toilet flush didn't work properly unless you applied a rather unreasonable amount of pressure. The room gets rather hot, make sure your room has a fan. We opted out of having the breakfast as the reviews were poor, and the staff weren't particularly welcoming. We ended up going less than 5 minutes walk down the road to “the treehouse cafe” (recommended! And CHEAPER) Members of staff made no effort to make your stay feel worth the money and we were left feeling like dirt on their shoe. Not what I desire as a paying guest.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ZachariahLaw, Thank you for your review of the Bruntsfield Hotel. I am so sorry to read of your troubles with parking at the hotel. We do only have limited space for parking, as a city centre hotel and offer these spaces to paying guests on a first come basis, I can assure you that all the vehicles in the carpark when you were here were for guests staying in the hotel, contractors or not. I'm glad however that my team managed to get you parked eventually. I have taken note of your comments about the room you stayed in and we shall of course address these points immediately. I'm also sorry that you didn't have breakfast with us, our overall feedback and scoring for breakfast is very good. For your information our bedroom refurbishment programme started last week, so perhaps next time you come to Edinburgh you may consider staying with us again, when I shall personally ensure you have a faultless stay with us. Regards Alistair Bruce General Manager

"Great location and a most comfortable hotel"

5
Gerard T, Chester, United Kingdom 11/07/2021

Delighted with my first stay at this hotel. It will not be my last. Warm, friendly reception staff and most attentive restaurant service. Cannot praise staff at breakfast enough. Prompt and courteous in serving freshly cooked food at table. My room was spotlessly clean, comfortable and quiet. Bruntsfield is a delightful area with a wide range of independent shops and eateries. The Links and Meadows are close by giving access to the Old Town and there is a frequent service of buses to the central area of Princess Street and New Town.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Gerard T, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon, our bedroom refurbishment programme started last week, so perhaps next time you visit you will be able to book one of our brand new rooms. Regards Alistair Bruce General Manager

"Best western stay"

5
magsstothard50, Durham, United Kingdom 08/07/2021

Our stay at the hotel was very comfortable, and pleasant, service was very good, reception staff very helpful, food excellent, could not ask for more, really good value for money. Although not in town centre bus services extremely efficient.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear magsstothard50 Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon. Regards Alistair Bruce General Manager

"Very pleasant location, friendly attentive staff. Average quality breakfast, no hot water"

3
User 07/07/2021

Location opposite green parks is very pleasant, road noise a little high (you need to wrestle with the windows to get them closed). Staff at check-in, restaurant very friendly and chatty. Breakfast quality a bit poor (cheap eggs, sausages). No hot water available in room on morning of departure (8am). Additional cost added to bill that wasn't detailed in confirmation mail from BestWestern - be warned.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ben S, Thank you for your review of the Bruntsfield Hotel. We really do appreciate your feedback about the hotel and my team and I have taken note of your comments which we shall certainly act upon, thanks again for your feedback. Regards Alistair Bruce General Manager

"Improvements would be welcomed"

3
User 05/07/2021

We would not be visiting the Hotel again or recommend it due to our experience here. When we went to use the bath we noticed it was quite badly scratched which actually made it look dirty. We spoke to the duty manager at the time who was extremely apologetic and explained it was a known issue and was due to the bath being made of tin. He himself had raised this with his own management but nothing had been done to fix the issue. Unfortunately there was no other family room available but we were offered an alternative room where we could use the bathroom and some money was also taken off the bill. The hotel is apparently going to be refurbished in the next couple of months but we don't believe the room should have been made available to customers until after renovations were complete. Unfortunately we also found the serving staff unwelcoming and at times impatient. Finally, the rooms would benefit from air con though obviously this is only an issue during the summer months.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lizgascoigne, Thank you for your review of the Bruntsfield Hotel and please do accept my most sincere apologies for the shortcomings you experienced. I hope that the adjustment on your bill helped. You may be aware that the hotel was recently sold and our new owners are indeed refurbishing all our rooms, which actually started yesterday. All 70 of our bedrooms will be brand new by November this year. It would be great if you were to return to us then so I can personally show you that we can and do get it right, and I would love to offer you a free room upgrade as an apology from myself. Please do contact me directly on gm@thebruntsfield.co.uk when you have a date in mind, I hope you will consider returning post refurbishment. Regards Alistair Bruce General Manager

"Great hotel at a great price"

5
petersmith66, Glasgow, United Kingdom 05/07/2021

Spent the weekend here to celebrate our wedding anniversary. The service was amazing, and the team are so attentive and you are never left looking for anything. The breakfast is well worth ordering and a great choice is offered I have absolutely no reservations in recommending this hotel

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear petersmith66, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon. Regards Alistair Bruce General Manager

"Disappointing"

2
NokiaGirl43, Forfar, United Kingdom 29/06/2021

Checked in, then went out to meet friends and have dinner. On late return we found the toilet wasn't flushing, the mattress was uncomfortable, so we're pillows. No cups or glasses for coffee or water. Noise early morning was loud from general hotel cleaning, garbage truck etc. Room was on front of street.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear NokiaGirl43, Thank you for your review of the Bruntsfield Hotel, I am so sorry to read that you had a disappointing stay with us. I will certainly address your comments about the bed today, sorry you found it uncomfortable and ensure the toilet has been repaired. In line with COVID requirements we are required to remove ceramic & glass from our bedrooms, however your room should have had plastic and paper cups for coffee and water. As a city centre hotel our guests can be disturbed by street noise, especially if your room was at the front of the hotel looking onto Bruntsfield Links. You may be interested to know that we are just about to embark on a full bedroom refurbishment, if you were to return to us after this work has been completed, in November, I would be delighted to offer you a complimentary upgrade to one of our brand new bedrooms, I hope that you will consider this offer, you can contact me directly on gm@thebruntsfield.co.uk prior to you returning and I will personally ensure you have a faultless stay with us. Regards Alistair Bruce General Manager

"Great Short Stay"

4
MollyPresly, Hook Norton, United Kingdom 11/06/2021

Spent four nights staying here and the room was very clean and comfortable, staff were friendly and breakfast was enjoyable. Perfect location for exploring the city, a great short stay experience overall

"Friendliest Hotel in Edinburgh"

5
Vectorman1997, Morpeth, United Kingdom 25/05/2021

I used to stay at the Bruntsfield regularly. This is my first visit since retirement and it is still the most comfortable and friendly hotel in the City. The rooms are all spacious and comfortable and many are not standard room design and they have a homely feel. This visit was no exception and we were efficiently checked in to a room with a view over the Links. Breakfast is always cooked to order and the staff are happy to cater for all tastes.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Vectorman1997, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times and its great to see that you returned to us after your retirement, thank you.. We really do appreciate your feedback about the hotel and my team. We look forward to welcoming you back soon. Regards Alistair Bruce General Manager

"Okay"

2
User 24/05/2021

Not the best experience. First room we were given we dusty and the bathroom was not very clean. We switched rooms and it was slightly better, but the bathroom was still not very clean, lil moths found on the towels - not ideal. Quite run down and not worth the price in my opinion. Staff were lovely though.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear amber738, Thank you for your review of the Bruntsfield Hotel. Whilst I am pleased you had positive comment's about my team, I am sorry we didn't exceed your expectations. I shall certainly address your cleanliness comments today. Moving forward we will be refurbishing our rooms, so perhaps when you are back in Edinburgh you might stay with us, so that we can show you that we can and do get it right. Thanks again for your comments, much appreciated. Regards Alistair Bruce General Manager

"Short stay"

5
MidlandsMisspinky, Midlands 23/05/2021

Spent 2 nights and was very pleased with our stay everything was perfect. Unfortunately did not use restaurant so cannot comment on that but think that would be great too. Would definitely stay here again

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear MidlandsMisspinky, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Regards Alistair Bruce General Manager

"First stop on our tour"

5
User 22/05/2021

This was first stop on tour of Scotland and what an excellent choice it was. Staff were excellent and very accommodating from the moment we set foot through the door. As motorcyclists it's nice to know the bike is catered for and this hotel went above and beyond. Down a gated passageway to a rear courtyard (big GS with panniers). Food both at dinner and breakfast were excellent and filling. All the staff both in the restaurant, bar and reception are a credit to the company. Thanks

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear PoppyHooch, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. Enjoy your tour of Scotland, we hope the weather is kind to you. Regards Alistair Bruce General Manager

"Staff are the best in Edinburgh !"

5
User 18/05/2021

My mum and I are Bruntsfield locals and before lockdown used to love eating and having a drink in Bisque, their restaurant and bar . I thought I would treat my mum to a post lockdown staycation last night with dinner and breakfast . It was lovely being back and the staff are fantastic, in particular Dougie( barman) and Ian the Manager . I hear the hotel is changing management and do hope they appreciate the amazing staff there that have worked there for years . Thank you for a fantastic stay - we shall be back.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Suzanne M, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you returned to us and had a comfortable stay during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. The hotel changed ownership yesterday but myself and the original team are all staying on and we will have some exciting news about the hotels future, which we will share when we can. We look forward to welcoming you back again soon. Regards Alistair Bruce General Manager

"Wedding and stay"

5
User 05/05/2021

We would like to thank all the hotel staff for helping to make our daughter's wedding an exceptional occasion during what has been a difficult time navigating the restrictions in the pandemic. From our initial contact with Alistair Bruce to working through the fine details with Michael Anthony, the professionalism, attention to detail, care and kindness were exemplary. The ceremony venue, reception venue and hospitality services from all, were fabulous. We also stayed overnight in a beautiful and comfortable room and highly recommend this hotel and staff. Ali & Mike M

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ali & Mike, Thank you very much for your review of the Bruntsfield Hotel when we hosted your daughters wedding, it really was a pleasure looking after you all. We are all delighted to hear you had a great day with us during these very unusual times. We really do appreciate your brilliant feedback about the hotel and the team, thank you. Do send our very best wishes to the happy couple. We look forward to welcoming you all back in the future. Regards Alistair Bruce General Manager

"Superb room"

5
Simon C, Derby, United Kingdom 04/05/2021

Lovely, big room with a very comfortable four-poster bed. Well-appointed bathroom. Excellent breakfast choices - delicious black pudding and haggis. Staff were very friendly and helpful. Great location for the city centre and parks but not noisy.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Simon C, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Regards Alistair Bruce General Manager

"Wedding"

5
Bev W, Edinburgh, United Kingdom 03/05/2021

During a difficult time, the hotel made a memorable wedding day for our son and his bride in an intimate group of just over 30. We were all looked after so well from the moment we arrived. Michael, in particular, was professional in his handling of the day. The food was delicious and the reduced staff were very organised. There was a beer garden that we were able to use with a well run table service in operation. Several of the group stayed overnight and were very pleased with the standard of accommodation and breakfast. The hotel is in a lovely part of Edinburgh overlooking the Bruntsfield Links and a few minutes walk from the city centre.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Bev W, Thank you very much for your review of the Bruntsfield Hotel when we hosted your sons wedding, it really was a pleasure looking after you all. We are all delighted to hear you had a great day with us during these very unusual times. We really do appreciate your brilliant feedback about the hotel and the team, thank you. Do send our very best wishes to the happy couple. We look forward to welcoming you all back in the future. Regards Alistair Bruce General Manager

"Lovely stay in these strange times"

5
User 23/01/2021

We stayed as a family of 4 for a funeral and were warmly welcomed for our stay even though the hotel was only open on a very limited basis - with the senior team covering all of the roles. We had a really great room with a super view of the Links and bunk beds for the kids. The beds were very comfortable and the room was clean and warm. The location is great and we look forward to returning in happier times.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear rebekahd563, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team, thank you. We look forward to welcoming you back for a happier occasion in the future. Yours sincerely, Alistair Bruce General Manager

"Friendly, welcoming, great location."

5
Pusb13, Marlborough, United Kingdom 19/12/2020

I really like staying at the Bruntsfield Hotel in Edinburgh. This was my second stay and the few staff on duty worked tirelessly to ensure the rooms were safe, to provide excellent room service and deliver a tasty breakfast in the morning. Hat's off for doing everything you can. This hotel has a lovely, cosy feel to it. Not far from the popular Morningside and within walking distance of the city centre. My only (very small gripe) is that it is sometimes tricky to park, especially if the hotel is full and functions are taking place. This time, that wasn't a problem. I will definitely be looking to stay here again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Pusb13, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Great team effort"

5
AK_golf_11, Franschhoek, South Africa 16/12/2020

These are obviously difficult times for the hospitality industry, but everything at this hotel points to a team who are doing all they can for their guests and their hotel. The senior management team are working together to cover all the roles, reception, housekeeping, waiting at breakfast, providing room service, and they are doing a great job. We were warmly welcomed, the room was comfortable and the staff couldn't have been more helpful. Parking on site was a real bonus. Well done team!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear AK_golf_11, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Great place to stay"

5
User 14/12/2020

Staff very courteous, friendly and welcoming. Room very spacious and comfy, with a first class room service. We also included breakfast - this was little slow coming, but this was understandable, given the covid staffing situation at the time. Delicious when it arrived!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear billlake2111, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"First Class Hotel"

5
J4NOD, Morpeth, United Kingdom 14/12/2020

2 nights in a 4 poster and it was fantastic. For a small fee you can book in from 11am which makes a difference on such a short Edinburgh break. We thought the breakfast was really good considering all the covid stuff that the staff have to contend with. This is a safe covid hotel and it shows from check in to check out. All the staff were very helpful. We really enjoyed our break and will return again soon. You can park your car at the hotel also. The city centre is a few minutes walk from the hotel

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear J4NOD, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Clean and fresh "

4
charlottepV7539PW, Sidmouth, United Kingdom 07/12/2020

When I arrived the entrance smelt lovely and fresh and had a nice Christmasy feel. The hotel has really reacted well to covid. My room was clean and smelt really fresh and the bed was comfortable. Haven't really got any complaints..only very slight negatives was the water was temperamental as the shower took ages to warm up and then kept going hot and cold. I ordered a sausage sandwich each morning for breakfast which I made clear that I wanted it just on white bread with butter and not toasted but each time I ended up with a toasted sandwich and without butter sometimes but these are just tiny little faults and wouldn't stop me staying here again. The staff were friendly. I liked that the tv controller was in a bag, and so were tea and coffees showing that they were really taking on board covid. Lovely touches with hot chocolate as I don't drink tea or coffee. I would recommend this hotel to anyone,I felt so safe here and it was nice to be in a lovely fresh and clean smelling hotel!!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear charlottepV7539PW, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Excellent stay"

5
User 01/12/2020

Great hotel and really attentive and friendly staff, things were a bit strange due to Covid as very few guests but we were really well looked after across the 3 night stay. Hotel just refurbed so really nice lobby and rooms (got a free upgrade due to rewards status many thanks) Really could not fault our stay highly recommended

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Peter W, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Great stay"

5
Charles J, Glasgow, United Kingdom 28/10/2020

We only had one night so we upgraded the room which proved to be a good decision. The room was spacious and comfortable with the largest bathroom we've had in an hotel. The bed was very comfortable. We even had two televisions. The staff were very friendly and courteous. The Covid rules were excellent and you could see that they were adhered to and taken seriously. We had dinner in the hotel which was most enjoyable and breakfast the next morning was very good....especially generous with the toast which pleased me. I would rebook for the breakfast alone! We also attended a funeral wake in the hotel which was very well done. Covid rules applied. Extremely well thought out and handled with great understanding and care. The situation of the hotel is excellent...opposite the Links so we had a really nice walk in the morning admiring the autumn colours. If anyone ever asks where they should stay in Edinburgh the Bruntsfield Hotel will be top of my list.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Charles J, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team, thank you. We look forward to welcoming you back soon for a happier occasion. Yours sincerely, Alistair Bruce General Manager

"Excellent stay at friendly well sited hotel"

5
User 19/10/2020

The Bruntsfield Hotel is perfectly situated to allow easy access to all of Edinburgh. We particularly enjoyed being so close to the Meadows allowing for a lovely start in the mornings. Staff were all friendly and the breakfast was wonderful. I have stayed in several hotels in Edinburgh and this is the best of them!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear b0nds77, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Nice hotel, centrally located."

5
NJA_7, London, United Kingdom 17/10/2020

We arrived at the hotel earlier than planned and as we had already checked in online every thing was ready and waiting for us. The hotel have done a good job around the social distancing insisting that face coverings are worn in all communal areas and screens up in the bar areas. We were given room 231, which is located on the 2nd floor. The room was very clean and of a really good size. The bed was really soft and comfortable, which aided a good nights sleep. The bathroom was pretty massive as well. The shower was ok, but the pressure wasn't that great. Our room had a great view of the castle. I would certain look at staying at this hotel next time I am in the area.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear NJA_7, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Fabulous hotel. Lovely staff. Also very covid safe"

5
FM100, Seascale, United Kingdom 17/10/2020

I just stayed here one night while visiting the city for a dental appointment. It was my first overnight stay since the start of Covid so didn't know what to expect. From the moment I arrived I felt safe. I got a lovely warm welcome with Andrew. There were screens up at reception and hand gel. In the room (number 6, really beautiful, room at the front of the hotel),lots of covid measures were taken. All sanitized items were sealed in bags and labelled (hand sets etc). Antibac wipes were provided too. The cups were throw away ones, rather than reusable. I ate in the restaurant for my evening meal. Again, everything really well done. People very well spaced out. After guests left, all table/chair etc were thoroughly cleaned with disinfectant. Michael was running the restaurant, he was very friendly and welcoming. The food was good. Obviously because of the situation, there was a limited menu, but the food was good. There was no alcohol served due to the government restrictions, but it didn't matter. Check out (didn't get the lady who served me's name) was lovely. They kept my case for a few hours while I did some shopping. My advice to other travellers thinking of booking this hotel - book it! It is a safe and clean, and beautifully decorated hotel. The staff are wonderful, even though now times are exceptionally hard for hospitality. It is in a great part of city close to the centre.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear FM100, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really do appreciate your feedback about the hotel and my team during COVID, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"A lovely hotel well situated on the outskirts of Edinburgh but walkable to the centre"

4
jennifer m, troon 29/09/2020

This is a really nice hotel. It is really nicely situated opposite the Links ( a park area) and on the main street in Bruntsfield with great coffee shops and bars literally minutes walk. The rooms are not ultra modern but very pleasant and spotlessly clean. The lobby and reception and bar have been renovated and are quite stylish. We will definitely stay again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jennifer m, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Great hotel in a great Location"

5
ReidsonTour, Westhill, United Kingdom 25/09/2020

This hotel is situated in a lovely area of Edinburgh. It is close by to dozens of lovely shops, cafes and restaurants, and we spent a whole day browsing up one side all the way to Morningside and back down the other, stopping for coffee and cakes, a pre-lunch drink and then lunch along the way. The other direction and you are soon amongst the tourist sites. The hotel check in was friendly and quick. Our room was very clean and had all the facilities needed for a 3 night stay. The furniture was slightly dated but that didn't bother us. There was a huge bathroom. A good size TV was wall mounted. We enjoyed our breakfast every day - who can resist a cooked breakfast when you are on holiday ! It was delicious. They are doing a great job given the current limitations on hospitality provisions. The staff were all very friendly. We are returning for another stay soon .

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Reidson Tour, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We look forward to welcoming you back soon. Yours sincerely, Alistair Bruce General Manager

"Immaculate "

5
alexm654, lossiemouth 24/09/2020

Stayed at the Bruntsfield hotel for business, two night stay and excellent as usual, even during this very difficult time for hospitality the staff were excellent, my accommodation was fully sanitised and the hotel was spotless, parking on the hotel ground close to the city allowed me the flexibility to enjoy an evening walk. Thank you and am looking forward to booking again during my next trip to Edinburgh.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear alexm654, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Excellent hotel Good for Bikers"

5
auditt2015, Ipswich, United Kingdom 20/09/2020

Staff had arranged special locked parking for our motorbikes. Michael and the staff were amazing and couldn't do enough to make our two night stay good. Always available to unlock parking as and when we needed it.Excellent service Staff and guests all adhering to Covid guidelines everyone helpful and cheerful. We will be back Thank you

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear auditt2015, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"large rooms good views"

5
jasontait66740, Birmingham, United Kingdom 14/09/2020

Have stayed several times at this hotel and always been 100% happy with the hotel, services and staff. When ever staying in Edinburgh, this is the first hotel I look at for a room. Thank you to Bruntsfield Hotel.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jasontait66740, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Large comfortable room"

5
leeknox6743, Gillingham, United Kingdom 13/09/2020

Very good location, few bus stops from city centre, free parking. This was our third stay for Christmas Market and definitely will not be the last one. Lovely staff, very tasty breakfast. Nothing to complain about.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear leeknow6743, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Great weekend break"

5
J4NOD, Morpeth, United Kingdom 13/09/2020

This hotel ticks all the right Covid boxes in terms of safety. We stayed Fri & Sat 11th Sept in a 4 poster room with breakfast. Breakfast was really good and had everything you could possibly want all served at your table and cooked fresh. The staff were all helpful and there for you when you needed them. I can't understand some of the negative comments on here from others as in times like these you have to make allowances for some thing such as not having your room cleaned etc.A great old lady of an hotel and we enjoyed or stay throughout. Being able to park your car in Edinburgh at the hotel is also a plus. We will definitely return and felt the price we paid was great value when you take into account that it included our breakfast.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JANOD, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Handy location "

4
Dykeneuk, Aberdeen, United Kingdom 12/09/2020

Stayed for two nights whilst we help move our son into a flat for university. We had two executive doubles with breakfast included , which were spacious and clean . Staff polite and helpful, especially when we asked for toilet roll as none in the bathroom on our arrival . Room was quiet, (142),an occasional noise from the corridor , otherwise it was peaceful . Breakfast was average , disappointed with sausages and mushrooms, otherwise the fresh fruit both mornings was lovely . Managed to get parking on both nights too. Overall we enjoyed our stay, will certainly be back as our son stays very near.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Dykeneuk, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Large comfortable room"

3
GailDsn, Maidstone, United Kingdom 12/09/2020

Stayed in an executive twin, a large room if rather old fashioned furniture and decor. However it was very quiet at the rear of the hotel, and bathroom looked more recently refurbished than room. Very comfortable beds, nice crisp white bed linen. Door had sticker seal to show no one had been in since it was cleaned. A pity about the hair in the bath. Otherwise very clean. Paper cups provided for tea/coffee and only two supplied even though we were there for two days. Had to ask at reception for more, and for some coffee as only decaffeinated in room. Also had to ask for more milk. We didn't have breakfast and restaurant was not open in evening. Such a shame as all other restaurants in area were very busy. The bar was open but empty, not doubt because everyone staying had to go elsewhere to eat. Should have taken advantage of the Eat Out to Help Out, and many places nearby have extended their offer. Very nice staff, friendly and helpful. I lived in this area many years ago, so this is why I chose the hotel for its location. Walkable to Old Town and Princes Street, although the buses are plentiful and cheap. Lovely cafes and restaurants nearby.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear GailDsn, Thank you for your review of the Bruntsfield Hotel. We really appreciate your feedback about the hotel and please do accept my most sincere apology for the housekeeping points you mention. As you will note from previous reviews we do enjoy great feedback about the hotel and so I shall certainly highlight this with my team today to ensure we continue to please our guests, thank you for bringing this to my attention. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Excellent stay"

5
Y3660MK, Wales, United Kingdom 04/09/2020

Everything was perfect. The hotel was very clean and spacious and comfortable. Staff were lovely and accommodating. We had breakfast included in our stay which was delicious with plenty of choice. Will definitely stay again next time I visit Edinburgh.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Y3660MK, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times and thank you for your positive feedback. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"This is how to run a hotel"

5
User 03/09/2020

We have just arrived back from a 5-day trip to Edinburgh, staying at the Bruntsfield Best Western Plus. This is a fabulous hotel which, even with the excellently managed constraints of Covid-19, retains its class. Spotlessly clean, attentive and well trained staff and superb hot breakfasts in a welcoming Scottish tradition. We arrived on a Sunday afternoon when you might expect to find a lull, but after parking our hire car in one of the hotel spaces we were shown our room with the minimum of fuss. We decided to take up the offer of an upgrade to a superior room. An understatement as it was actually a suite. 10 foot high curtains, dual aspect, separate dressing room area with desk etc, tasteful furnishings, giant bathroom with double shower and a double bath, smart tv, huge queen-size bed, robes and slippers etc. These are difficult times for hotels and if this excellent level of customer service is conducted during a pandemic, then normal service would allow the hotel even more opportunity to impress. The food is top notch, freshly cooked to order, quality ingredients, served piping hot with a smile. We met Alastair Bruce, the general manager - now there is a professional hotelier if ever we saw one - the staff clearly respect him and he certainly respects them. Big shout out to Angela on the desk and the lively, lovely lady who runs breakfasts. Loved Edinburgh, but equally loved the hotel. 10/10 and thanks to everyone

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear troyf148, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times and we are so thankful for your amazing feedback. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Disappointing stay ,,,,"

2
User 02/09/2020

Having stayed here before we booked the hotel pre-covid to attend an event that was cancelled. We therefore paid top price. Our preference would have been to cancel the booking and reschedule for a longer stay at a later date but the hotel were within their rights not to agree . We therefore went for a short break. The executive room was adequate, and clean but the room was both warm and noisy in the early morning as refuse collection took place outside our window. There was no room service due to Covid, which we accept but it would have been nice to have been informed of this at check in. The hotel wi-fi did not work on the day of our arrival but worked satisfactorily on the subsequent two days Breakfast was poor. We were given the choice of two times. 8 am or 9:30 neither of which would have have been our first choice. From the breakfast menu the fruit bowl and fruit salad turned out to be the same thing. A plastic wrapped dish of prepackaged tasteless essentially tinned fruit. The granola my wife ordered appeared to be crumbled granola bars and was very poor. she could not eat it. Bread / toast was of cheap supermarket quality. Coffee was not very hot. The cooked breakfast was better but my fried egg was over-cooked and the tomato was undercooked. For a hotel of this quality some fresh fruit would have been expected. I have eaten better breakfasts at motorway service stations. For the record we were never asked whether we enjoyed our stay by the receptionist but I have filled in a subsequent marketing questionnaire by the hotel. The hotel location is good but we are unlikely to choose to stay here or any Best Western hotel again

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Bryanx123, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is very important to us and I have used feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have replied, in detail, to your other feedback method earlier today but I can confirm that there were no reported issues with our wifi. At check in guests are informed about the online hotel directory which details changes to our operation for servicing rooms, room service, additional toiletries and breakfast times. We do not however insist that guests eat at 8am or 9.30am, this is the time that we are currently serving breakfast between. For your information I have amended the breakfast menu to offer a freshly made fruit salad and I will personally ensure that food and beverages are served as they should be. As you will see from pervious feedback our breakfast service is highly complimented and we do try our very best to fix any shortcomings when we are given the opportunity. Yours sincerely, Alistair Bruce General Manager

"Ok but not the friendliest hotel "

3
Sarahwhitenufc, Chertsey, United Kingdom 30/08/2020

We stayed here recently for three nights. We had a large room which for what we paid was excellent value. Staff on reception were not friendly and not helpful. Had to ask for an additional toilet roll as only half left in the room and it seemed to be an issue to give us another one. Also seemed unwilling to restock tea and coffee for the room. We requested a cot and on arrival was told we could have one as it was wood and not cv complaint. We eventually received one but the chap on reception was difficult and awkward to deal with. I thought the room was clean but decor is tired and needs some attention. Overall ok stay but don't think I would recommend to friends.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sarahwhitenufc, Thank you for your review of the Bruntsfield Hotel. I'm very surprised and sorry to read that you found my front desk unhelpful, as they are often complimented on how helpful they all are and how they bend over backwards to assist guests, especially with requests that are at the last minute. During these difficult times we operate rather differently which I do think we are all still getting used to. Its no problem at all to ask for additional items to be delivered to you room when they run out as my team are not allowed to enter you room after you arrive until you leave due to COVID regulations. Yours sincerely, Alistair Bruce General Manager

"Very nice hotel"

4
User 29/08/2020

Stayed with husband and three grown up children for three nights. First impressions, very friendly staff and covid safe. Rooms were clean, comfy and spacious. One of our rooms was very large with a small off room and a massive bed, bath and separate walk in shower. There is a nice bar open in the evening but not for food, which was fine for us. We had a drink there before heading into the city centre, either a 20 min walk or a short bus ride. The number 11 bus runs every 10 minutes from just outside. Breakfast was very good every day and plentiful for our hungry teenage boys. The chap who served us in the bar in the evening deserves a mention, he was particularly friendly and welcoming. Would definitely recommend as a base for exploring Edinburgh.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear W8404JOgraceg, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Clean and large rooms"

5
Z3766LYiang, Stoke Mandeville, United Kingdom 18/08/2020

I can't mark down to covid . The hotel was clean and rooms large . The staff were friendly and the hotel is in a nice location with a park opposite. The rooms were thoroughly cleaned and not entered again unless we requested . The only thing I would say is the hotel served a delicious cooked breakfast but the restaurant was not open in the evening so the bar was empty . I think they missed a trick as all the local restaurants were full in a relaxed way

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Z3766LYiang, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Love this hotel!"

4
User 14/08/2020

This is a very comfortable and convenient place to stay. Great staff, great breakfast and lovely location. Within walking distance of major attractions and lots of good restaurant options close by. Highly recommend!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear BAV2021, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Great!"

5
elliesh16, Leeds, United Kingdom 06/08/2020

A great hotel in an ideal location, close to everything but next to the park so a little quieter. A big selling point is the car park, which costs only £10 for the night. The room was well equipped, comfortable and clean. Cannot fault the staff, who were very friendly and nothing was too much trouble. Would really recommend this hotel.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear elliesh16, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us during these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"A Happy Birthday Treat"

5
paulin811, Stowmarket, United Kingdom 05/08/2020

I was absolutely delighted with the service, we got an upgrade on arrival as it was my partners birthday and the staff remembered from my correspondence, the room has huge and spotless. Had a delicious breakfast which set us up for our long journey home. The staff were so nice and were very helpful.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear paulin811, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us for your partners birthday. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Bruntsfield Hotel"

5
User 04/08/2020

Lovely room with excellent facilities. Superior double room. Very comfortable king sized bed. Quiet room. Bathroom was spacious and very well equipped. Hotel was in an excellent location for local restaurants and bars. Would definitely visit again

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear PERSHORECPJ, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us in these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"My go-to Hotel in Edinburgh"

5
User 27/07/2020

Lovely personable staff who will go the extra mile for you, decent rooms and an excellent location allowing you to walk into the centre or up the road to Morningside for the restaurants and bars there.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Bitpiece81, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had another comfortable stay with us in these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Weekend away."

5
Irene E, Scottish Highlands, United Kingdom 19/07/2020

We return here every year, love the location, shops all around and beautiful park straight across from hotel. The Superior suite is worth booking for the extra space, large table and luxuriously comfortable 'Kingsize' + bed. The staff were very accomodationg considering the circumstances which can't be easy at this present time. Breakfast was continental but ample.. Look forward to returning next year!

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Irene E, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us in these very unusual times. We really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Really friendly staff"

5
403tariqt, London, United Kingdom 16/03/2020

We were there three nights and had really great stay.Room had big old four poster bed which was very comfortable. Staff low key but just very friendly. Room service excellent and not too expensive. Great experience all round.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 403tariqt, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Very Nice Hotel"

5
User 16/03/2020

This isn't a flashy or boutique hotel- but it's a very attractive and comfortable hotel to stay in. Large rooms, comfortable beds, efficient and friendly staff and well thought out. We had everything we needed. Very reasonable price in a good location. The breakfast was everything you needed with a nice garden view. Minor niggles in the room - but nothing that would prevent me coming again. I definately would book again. Really enjoyed our stay here.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Bryony12Brockley, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Great location, friendly helpful staff"

5
Kormeleon, Bolton, United Kingdom 16/03/2020

Can't fault the hotel or its staff. The local area is vibrant with great places to eat drink and shop, or it's a twenty minute walk or a short cab ride into the city centre.Great shortbread on reception too.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kormeleon, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Best Western Hotel, Edinburgh"

5
User 12/03/2020

Beautiful Hotel, excellent service, delicious food. Opposite a Park. Perfect for me. Suitable for Business Travellers and Families too, or just the two of you. Everyone who serve you, serves you with a smile, is helpful and goes above and beyond.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear geraldinekelly2020, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Great hotel"

5
Andreas V, Copenhagen, Denmark 05/03/2020

The location is excellent, the prices are reasonable and breakfast menu is very good, so the hotel definitely has what you need. Especially as the rooms are quiet too. We had a lovely stay and can warmly recommend the hotel to others.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear AndreasV502, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Disappointing experience."

1
User 05/03/2020

The manegment at this hotel are not very nice. I also advise anyone not to use BOOKING.COM as this caused me a lot of problems with this hotel. Due to my husband having an illness related to a heart condition I was not allowed to make changes to my booking. I lost quite a lot of money and it spoiled my trip to Edinborough. I will not grace the door of this place ever again.

Alistair Bruce, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dionem672, We note that, as of yet, you have not actually stayed at the hotel, as you have a future reservation. You booked a heavily discounted rate via Booking.com on an advance purchase basis. To benefit from this discounted rate there are terms and conditions attached that do not allow cancellations, refunds or date changes, this information is clearly stated at the booking stage and on confirmation. Yours sincerely Alistair Bruce General Manager

"Classy hotel with quiet surroundings"

5
User 17/02/2020

Nicely appointed rooms which include an iHome with two USB ports and a wireless charging port on top. Room was clean and bathroom was well maintained. Front desk staff were friendly and efficient. Quiet surroundings as the hotel is away from the royal mile, but only a 20 minute walk to get there. Would definitely recommend!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear faethe2n, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely, Alistair Bruce General Manager

"Cocktail making masterclass"

5
housty1203, strbane 15/02/2020

Visited here on a hen party Kiki was our master class host and what a fab job she did!! Getting a sele tion to chose from for your cocktail and the buffet food served afterwards was 1st class plenty to soak up the alcohol after the masterclasses. Will def recommend in the future

"Perfect location for a short stay but I can recommend it for a wedding/valentines day/birthday/anniversary/just because!"

5
CDGo, Fife 05/02/2020

Just back from my daughter's wedding at the Bruntsfield Hotel, Edinburgh and if you are looking for a venue don't hesitate to book this one. The hotel is beautiful, the food is delicious, the rooms cosy and comfortable with a choice of pillows, the staff are AMAZING and all at quite an affordable price. I will certainly be visiting again just for the experience at every opportunity.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear CDGo, Thank you very much for your review of the Bruntsfield Hotel when you attended your daughters wedding. We are all delighted to hear that everything went so well and we really appreciate your wonderful review. Please do pass our very best wishes onto Kayleigh & Daniel for the future and thank you again for your very kind words. We hope to have the pleasure of welcoming you back to the hotel at some point in the future. Yours sincerely Alistair Bruce General Manager

"First class"

5
JLMC64, Newton Stewart, United Kingdom 30/01/2020

Have stayed several times at this hotel and always been 100% happy with the hotel, services and staff. When ever staying in Edinburgh, this is the first hotel I look at for a room. Thank you to Bruntsfield Hotel.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JLMC64, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear that we are your preferred hotel whilst in Edinburgh and we really appreciate your feedback, thank you. We hope to have the pleasure of welcoming you back to the hotel at some point in the future. Yours sincerely Alistair Bruce General Manager

"Edinburgh City Parking Accommodation & Breakfast"

5
User 24/01/2020

Bruntsfield Hotel is super convenient for Edinburgh city. Own car park, really clean and decent sized rooms with a superb breakfast. This hotel is so reasonably priced and could be the bargain accommodation of the city, certainly if you are driving and need to park.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear John202064, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great location"

5
Golfer000, Aberdeen, United Kingdom 15/01/2020

Having stayed at this hotel on several occasions we are always drawn back to it for its location, standard of service and comfy rooms. The hotel is great for sightseeing with public transport easily accessible. Definitely recommend!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Golfer000, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had another comfortable stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Faultless"

5
walkmanFife, Cupar, United Kingdom 15/01/2020

Stayed here one night in January while working in Edinburgh. I used to live in this part of Edinburgh as a student 40 odd years ago and there was a little snug bar at the side that was our local. It's long gone, but the hotel itself, which I'd never stayed in before, seems to have gone from strength to strength. Nothing not to like about this stay for me. I was given a large room with period features at the front, with a big three part window looking over Bruntsfield Links. The would have been great but unfortunately it was dark all the time I was there. There was another room attached with bunk beds and a second TV, wardrobe and the dreaded trouser press and off it was the en-suite bathroom. This would obviously be great as a family room. The room itself was great, plenty of space for a massive bed, desk and chair and couple of bucket seats and a coffee table. There was also everything you would need including a hairdryer and an ironing board and table in case you don't trust that trouser press... The double glazing and heavy curtains meant there was little traffic noise and I slept reasonably well. Ate in the Bisque bar in the evening and found the service good and the food decent and reasonably priced. There's also plenty of different types of restaurant in the immediate area. Breakfast was also good with the usual buffet and the usual cooked options. No smoked haddock and poached egg which is my personal favourite, but plenty of other choices so can't complain. Staff that I met were all great. For anyone that doesn't know Edinburgh, Bruntsfield is a great area to stay in. It's trendy and elegant and has its own community feel, with great shops, restaurants and pubs and some great open space in the Links and nearby Meadows. It's also great for the city centre with plenty of good bus services, though you can walk to the city centre in maybe about 25 minutes and Haymarket station in about 20. Overall, really enjoyed my short stay and would return without hesitation.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear walkmanFife, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us, it must have been a pleasure returning to the area after 40 years. We really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Last Minute Booking"

4
davidmV1828BY, Edinburgh, United Kingdom 13/01/2020

Helpful and patient staff. Arrived without reservation and was given a newly refurbished room at a good price. They also allowed us to keep our car in the car park for the day. Very happy with our stay, would recommend to anyone.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear davidmV1828BY, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you had a comfortable stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Short break in winter 2019-20"

4
Richard G, Ipswich, United Kingdom 07/01/2020

Very comfortable hotel in a quiet and elegant part of the city. Exec Room was large and comfortable, bed was excellent, very good shower. Restaurant food was excellent with very friendly staff and breakfast choice was massive. We thought it was good value for money. Not posh but very comfortable feel to it. Room was very warm so we had to turn the heater off and open the windows to make it more comfortable even in January as it was mild weather. No air con so might be hot in summer so they provide fans. The location is 20 mins walk to the city so not too far and close to the The Meadows park. Bruntsfield Place itself has plenty of restaurants and bars and local shops which was a nice option in the evening. Within 10 mins walk there are bistros, Italian, European, Chinese, Indian restaurants walking away from the city centre.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Richard G, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Excellent Hotel"

5
TellitlikeitisDMc, Stirling, United Kingdom 05/01/2020

This was our 2nd stay at this hotel. Although it is listed as a city centre hotel, it is just slightly outside what I would term as city centre. Parking is a bit tight, and that is about the only down side to this hotel. The staff are great, cleanliness is excellent, the rooms comfortable and well equipped, and the Full Scottish Breakfast is terrific! We stayed in a Superior Room on a bed and breakfast basis, and will obviously consider using the hotel again next time we visit Edinburgh!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear TellitlikeitisDMc, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed another stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Quite pricey for the standard of hotel"

3
Marita h, Braintree, United Kingdom 03/01/2020

We stayed here as a group of 6 friends to celebrate hogmanay. The hotel is around a 20 minute walk from Edinburgh Old Town, and it is a lovely stroll. The room was clean and the bed comfortable. We also had a lovely view of the city from our room The bathrooms probably need an upgrade. The shower was an 'in the bath' shower, with the shower head at a fixed point, which meant you have to stand almost on top of the taps to wash. The water temperature was very erratic and frequently went from boiling hot to freezing cold. The room could have benefitted from a mini bar and room service Breakfast wasn't included but we did eat once at the hotel and it was perfectly adequate. Not sure if I would recommend this hotel or return. Although we did have an excellent time in Edinburgh celebrating hogmanay.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Marita H, Thank you for your review of the Bruntsfield Hotel. We really appreciate your feedback about the hotel and we are delighted to hear you enjoyed your time in Edinburgh for Hogmanay. Unfortunately we don't have minibars in our rooms but room service is available 24 hours a day. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"New Year Break"

4
johnandcarron34, Chorley, United Kingdom 02/01/2020

Stayed at this hotel many times as my daughter is at Edinburgh University and always found it good and a handy location for me We booked a 2 night stay for New Year and even with a free upgrade I thought it was expensive, although everywhere in Edinburgh is expensive for new years eve

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear johnandcarron34, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed another stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Appalling "

1
User 30/12/2019

Dirty bedding, broken radiator & broken toilet seat! Was told by assistant manager the manager would compensate. Never heard anything again? Told receptionist when we left were asked to leave email and number and still never heard anything. We were really looking forward to staying here and were let down. Not even an apology.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear samanthaw0690, Thank you for contacting us. We are so very sorry for not following up on your comments when you stayed with us, as such I have called and emailed you today to make contact. As you can see from previous reviews we take feedback very seriously and take action where necessary. I do understand that the points you raised were addressed and rectified when you were at the hotel, after being raised by yourself and so I look forward to speaking with you directly. Regards Alistair Bruce General Manager

"Best Western Edinburgh"

5
User 30/12/2019

Very pleasent stay to an affordable prize. I stayed for two days and everything was perfect. In the evening I ate delicious food in the basement lounge where I also could use an excellent WIFI connection.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear usrlsk, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your recent stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Pre Christmas getaway"

5
Simon J, Trentham 27/12/2019

My wife and I stayed at the Bruntsfield Hotel for a 3 night break just before Christmas. I had stayed at this hotel previously when travelling on business, but it was my first trip with my wife to Edinburgh. The room, the service and the location of the hotel was excellent and we had a thoroughly enjoyable stay. We would definitely consider staying at the Bruntsfield Hotel again if we came to Edinburgh in the future.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Simon J, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your recent stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Just an average stay"

3
User 22/12/2019

My room was very large but outdated. The windows are not double glazed so if you are facing the street, you can hear the traffic until wee hours of the night and also starting very early in the morning. Breakfast was the highlight of my stay.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Firahs45, Thank you for your review of the Bruntsfield Hotel. We really appreciate your feedback about the hotel, for your information all our rooms do have double glazed windows, however, please, if you plan to stay with us again in the future, do ask one of my team if you could have a room not facing the street, I'm sure then you will have a more comfortable and peaceful stay with us. We look forward to welcoming you back to the hotel soon. Yours sincerely Alistair Bruce General Manager

"Business Trip Decenber 2019"

5
dfairweather, Perth, United Kingdom 20/12/2019

From arrival to departure the staff were extremely helpful. The parking facilities are excellent and part of the deal , which is a great saving in Edinburgh.I regularly get upgraded and the freshly cooked breakfast in the morning is always a treat.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dfairweather, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed another visit with us and we really appreciate your feedback about the hotel, thank you. We look forward to welcoming you back to the hotel soon. Yours sincerely Alistair Bruce General Manager

"Short stay "

4
User 16/12/2019

We only visited for one night. The room was clean and well kept. We didn't spend much time in the room but can say the staff are really friendly and helpful. The hotel is well located for exploring the city.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Travelling_snacker, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your recent stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Works xmas night out"

2
SharonK2186, Edinburgh 14/12/2019

Very disappointed with the vegetarian option. Prawn cocktail served in a knickerbocker glory glass so sauce all at bottom. Veggie Wellington looked liked a steak bake from Greggs smeared in mint sauce and couldnt cut it!! Orange n chocolate mouse was like eating the skin of an orange very bitter Like last year I had to ask twice if they were serving tea and colleague had to ask them to bring out the mince pies, half an hour after tea and coffee was served. Disappointed as we were there last year and it was okay Ps. Are your bar staff asked to ask if you want doubles every-time you venture to the bar?

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear SharonK2186, Thank you for your review of the Bruntsfield Hotel. I am disappointed to read your feedback about the vegetarian dishes and tea service you had whilst at your Christmas night, but I appreciate you letting us know your comments and we are sorry you had cause to contact us. Yours sincerely Alistair Bruce General Manager

"Sleepless Night"

1
lencass, Workington, United Kingdom 13/12/2019

Second visit in a month after having a less than perfect stay last time, i was however willing to give a second chance as previous visits have been fine. Big mistake. Currently sitting here at midnight unable to sleep due to function directly below me, not a single word of warning from reception staff on booking in, had i been given warning i would have asked for room change, had this not been an option then i would have simply moved hotels. I appreciate that hotels generate large income in festive season but it appears this overides the need to give paying guests a good nights sleep which is the reason i am in a hotel room. General Manager indicated that he would seek me out on this visit to discuss problems from last visit, not a sight of him. I spend large ammounts of hard earned money staying in Best Western, no longer. Makes a mockery of awarding Diamond Select as a valued customer. I would point out that young barman was a pleasure to deal with.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Lencass, Thank you for your review and please do accept my most sincere apologies for us allocating you a room above our function suite during our Christmas party night. My team certainly should have informed you of this when you arrived, so you could have had the option to move rooms. I am also very sorry for not managing to catch you on this visit, so if I may I will call you early next week to discuss further. Regards Alistair Bruce General Manager

"A hidden Edinburgh gem"

5
28charlotte, Newcastle upon Tyne, United Kingdom 13/12/2019

Though we've visited Edinburgh many times Over the years my husband and i had never Been to the Bruntsfield area before.The best western Bruntsfield was recommended by my son and we Were not disappointed.The hotel has a pleasant exterior And the lobby is smart and welcoming We found the staff Very pleasant and helpful too.Our room was spacious And smart ,and on the ground floor which was appreciated as My husband has poor mobility.We took a taxi into the city But it is only a 15 minute walk for the able bodied We also explored the bruntsfield and Morningside areas Which have some lovely independent shops.All in all A very pleasant trip .Highly recommended

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 28charlotte, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your recent stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Definitely Best Western Plus!"

5
DGladwell, South East England, United Kingdom 12/12/2019

Often passed on frequent Edinburgh visits but treated ourselves to 3 nights. Only chose breakfast on final morning. Big mistake! Great value at £10pp. Lovely tastefully decorated spacious room. Wide range of food. Piping hot coffee, fresh bread from the oven and best haggis tasted to date. Service very friendly and the lady i/c, without prompting, brought over the toast when the first batch was exhausted. Our standard room was also spacious. Good range of toiletries. Very quiet despite overlooking road by The Meadows and extremely comfortable mattress. A defective table lamp was speedily replaced and the large tv and comfortable chairs allow full relaxation. Also a bath. All staff both friendly and very helpful. On deals this hotel is great value

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear DGladwell, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your recent stay with us and we really appreciate your feedback about the hotel and my team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Will be returning"

5
Liska, Dundee, United Kingdom 05/12/2019

Very good location, few bus stops from city centre, free parking. This was our third stay for Christmas Market and definitely will not be the last one. Lovely staff, very tasty breakfast. Nothing to complain about.

"Mid week stay on business"

4
Jo-Anne E, Morecambe, United Kingdom 29/11/2019

We arrived on Tuesday 19th November to a full car park and nowhere to park. We went and asked at reception and were told that just outside the hotel we could park for free from 6.30pm - 8.00am the next day, which was great for us. Check in for both of us was simple and within a few minutes were in our rooms. We ventured into the city centre in the evening and to the xmas markets, which took us about 15 minutes and was a nice easy stroll. The rooms were large, had tea/coffee facilities, safe, toiletries, tv and plenty of towels. Bed was comfortable and slept well til 4am when I was woken by traffic noise (was at the front of the hotel). We had breakfast, which was cooked to order and helped ourselves to the continental selection. Good quality cooked breakfast, which wasn't too over facing and set us up for the morning. Check out only took a minute, professional and friendly staff and as it was just starting to come light, had a lovely view over the park.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jo-Anne E, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Ideal for a good nights stay"

4
bigbill41, Scotland 28/11/2019

Good modern room on first floor, everything in room that was needed. Good quality food as well, nice bar downstairs. Quick check in and out, car park small but managed to find a space so happy, buses on doorstep and taxi easy to get outside main door. Would return

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear bigbill41, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"An Excellent Three Night Break"

5
Kenny-kkmagic, kilmarnock 26/11/2019

Stayed for three nights in November and loved the hotel. All of the staff members whom we dealt with were friendly and helpful especially the lady who was on the reception desk (I didn't catch her name). We had arrived early, before our room was ready (room 213) however she took all our details, issued me with the carpark permit - yes we managed to get a space - and we went for a coffee whilst we waited on the room being serviced. The room was big and spacious and we had no complaints. Bed was very comfortable and we both slept well. One thing that other hotels could learn from here is - a free safe !!! Most hotels charge extra for an “in room safe” but this one was included as part of the tariff. We stayed bed and breakfast but didn't try the restaurant in the evening, maybe next time. Breakfast was plentiful and well presented with the hot breakfast “cooked to order” and brought to the table. Delicious !!! Approximately 20 minutes walk took you to the foot of Princess Street so the hotel is not too far away from the biz. On one occasion we came back through the parks - I bet it's lovely in the summer. Whilst in town we saw the Christmas lights being switched on (with Santa's sleigh high above the crowds) and also the opening of the Christmas markets. Looking forward to returning sometime in the future !!!!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kenny-kkmagic, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Our hotel when visiting Edinburgh"

5
User 26/11/2019

Great hotel, slightly out of the centre but we quite like that. Lovely staff, great bar & breakfast is excellent. Car park is small & tight but we've always found a space. We were delayed leaving this year as we found ourselves blocked in & had to wait for the culprit to return to move his truck. Also, we had no hot water one morning as one of the boilers failed, it was fixed within a couple of hours so only a slight inconvenience

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jbarthorpe1961, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. Thank you also for bearing with us whilst we located the owner of the truck that was blocking your exit and for the failed boiler, but I hope that wasn't too much of an inconvenience for you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Very nice hotel in nice area of the city"

4
852brettc, Barnsley, United Kingdom 24/11/2019

We visited this hotel for a short stay in Edinburgh. This hotel was attractive as it said free parking. On arrival at 11.30am we discovered there were about 20 spaces which were all full so had to park in a multi story which was half a mile away which was disapointing. The staff were very polite and helpful and the hotel overall appeared clean and well kept. Our room was rather dated but was large and had a great view of the castle. I would concider this hotel again but may look for one a little closer to the centre without a car park as we couldnt park near the hotel anyway.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 852brettc, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"A gem in Edinburgh"

4
Larry S, Washington DC, District of Columbia 20/11/2019

I've stayed in a number of hotels in Edinburgh, including a couple of 5 star properties. While the Bruntsfield is not a 5 star hotel – no turndown service, no chocolates on the pillows, no concierge on duty, etc. – I found this hotel to be a very attractive property. The rooms were large and modern and the bathrooms were completely up-to-date with contemporary plumbing. The staff were friendly and helpful and the location, while not in the city center, is in convenient walking distance of Princes Street, with many local merchants on the streets nearby. On my last night I had dinner at the hotel and found the food to be surprisingly good, at a very reasonable price. All in all, I enjoyed my stay at the Bruntsfield and will stay there on my next trip to Edinburgh.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Larry S, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"3 nights of quality accommodation"

5
User 16/11/2019

Stayed for 3nights for my daughters graduation at the cutlers hall, which was a 10 min walk away. Rooms clean and warm, even though no heating apparent. Bathroom and shower ok, although the bath had a fair bit of flex in it when having a shower.All in all a pleasant stay, breakfast was excellent and the selection was good. Would stay again, well placed for walking distance to the attractions.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear stu260462, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Birthday Treat"

5
David H, Birmingham, United Kingdom 15/11/2019

A very welcoming,friendly and efficiently run hotel , situated just outside the town centre ,plenty of buses run from outside the hotel if you don't fancy the love!y 15 min walk through the park . Will most definitely stay again when visiting Edinburgh.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear David H, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great quieter location, yet close to attractions and local restaurants, nice rooms"

5
Brian E, Lakeville, Minnesota 15/11/2019

We stayed for one week in October 2019 and give a strong recommendation for these reasons: 1)Location - quieter than the castle area yet quick to get there by convenient bus or walk, also preferred the large park across the street 2)Building- very nice room with space and excellent bathroom layout, comfortable king bed 3)People- spoke with the front desk times for good tourist ideas, very helpful, and arranged for cab to return back to airport at 3AM. Remember if paying with any cash you need to do it the night before, and NO issues paying with credit card any time. We knew the process so worked great. 4)Excellent restaurant as we paid a fair price for breakfast inclusion and it was excellent with made to order and buffet. We also ate dinner there twice- best salmon I have likely had in my life based on the prep and side dishes, so thats why we ate there multiple times. Staff was very good with help and proper courtesy- very easy to talk with and the general manager even made the time to talk with us and was cordial and professional. A final comment on location- using the bus or a longer walk it was easy to get to the train station for two day trips and Highland bus tour area. Would recommend returning again this hotel- the taxi ride to and from the airport were reasonable time and again we liked not being in the very busiest area of the city

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Brian E, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great hotel in a nice part of Edinburgh"

5
Alan O, Ireland 13/11/2019

Just back from 2 night stay. Got a lovely room for a very reasonable price with breakfast. Very quiet at night, slept really well. Room was great, very clean with everything you could need. Staff from reception through to resteraunt are extremely friendly and helpful. Breakfast was excellent with a great selection. Could not fault this place, we will go back!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alan O, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Perfect City Break"

5
David R, East Sussex, United Kingdom 13/11/2019

We spent 4 nights at this fabulous hotel for a winter break and to celebrate my wife's birthday. From our arrival to checking out our stay was perfect. All the staff were friendly and our room was immaculate. The personal touch was greatly appreciated with a birthday card for my wife. We had breakfast every morning which was perfectly cooked. We also had dinner on two nights which was delicious. A nice walk into the city across the park with the autumn colours still evident took between 20 -25 minutes. Edinburgh is such a beautiful city which we have only started to explore. When we return we will certainly love to stay here again.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear David R, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us for your wife's birthday and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great Location"

4
Caroline H, Hertfordshire 13/11/2019

The hotel is in a very leafy part of Edinburgh, very scenic and across the road from the park. The car park is very cramped and the spaces are small, so just be warned. We were lucky on arrival and managed to grab the last parking spot, so it could be an issue for some? I had booked an Executive Double for a wee treat and the first room we were offered 335, we had to refuse as it smelt terribly of damp, with black mould growing round the window frame. This room should never have been offered to guests, hopefully it has now been rectified and cleaned. They had left the window open in an attempt to get rid of the smell, all to no avail. It was very shabby round the edges, dirty wallpaper and had a very tatty, worn out sofa in the room, that had seen much better days. I immediately went to reception to ask that we moved rooms. The young man on reception was very obliging, he never moaned, just found us another Executive Double to move to. It was so much fresher and cleaner, room no. 35. Breakfast was very good indeed. You have a help yourself selection and you can also pick from a long list of items from the menu, where your breakfast is cooked to order. All the staff we encountered were very friendly and attentive. Good to be a Best Western member as you get a small discount. It is about a 20 mins stroll into the city centre.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Caroline H, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team, thank you. Please do also accept my most sincere apology for the first room you were allocated, we have now addressed all the points you mention. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Fantastic hotel with exceptional staff!"

5
User 12/11/2019

I booked this hotel for my mums 80th birthday, from the first phone call to check if they had a room which would suit my mums mobility needs, to the fantastic breakfast -including options for gluten free and vegan, the staff made sure we had everything we needed. The room was spacious and spotless, with a huge bathroom. We both slept really well, the breakfast buffet and hot options were extensive and would suit every need. We were able to leave our bags following checkout, until we needed to collect them before our train departed. I can't praise the staff highly enough, the reception staff in particular were friendly, professional and went out of their way to make us feel special. All in all it was a wonderful birthday experience for my mum, and we can't wait to return!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 104jayneh, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us for your mothers 80th birthday and we really appreciate your feedback about the hotel and the team, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Friendly and very comfortable hotel"

4
mariestirz, Newcastle upon Tyne, United Kingdom 08/11/2019

The hotel room and bathroom was a good size. Comfortable surroundings. Nice restaurant and lounge area. Please garden to look out on. Food, including breakfast cooked to order. The staff were particularly attentive. Even helped us with our sat vav for the car. Nothing was too much trouble.

"Lovely hotel"

4
john6666, Waterford, Ireland 06/11/2019

Excellent hotel in a good but quit area of edinburgh city across from a green area / park within walking distance of city and theatre area close by. Staff are great and are most helpful and willing to help with any problems or questions you have about hotel or city attractions or shopping. Hotel nice and clean bedrooms are well maintained, had bar food and breakfast which was good had no complaints about it. Overall a great hotel and will go back again next time i visit edinburgh

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear john6666, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"A nice hotel, away from the hustle and bustle with lovely staff."

4
User 05/11/2019

An overall pleasant stay here for our trip from London to Edinburgh. We were here for 2 nights and were satisfied with the stay. The location is about a 20/30 minute walk or so from the royal mile, depending on which route you take. This meant you were far enough away from the hustle and bustle but if you're not an avid walker, maybe a closer location or public transport is for you. Parking is advertised as available but limited. It is very limited. We couldn't find a space on arrival so needed to park down a side road for our stay. We were told to move our car to a space as soon as one became available, but one didn't. The staff were all very friendly, accommodating and helpful. It was very refreshing and welcoming for us “first timers” The breakfast was nice on both mornings. A lovely menu to select hot food from to order and then a buffet style for cold items. A good selection for both and some quintessentially Scottish items available. The hotel at booking double charged me by mistake which was an expensive blip but they reimbursed me for this and we did get an upgrade to a larger room when I asked for some sort of gesture for the inconvenience. The room was pleasant, traditional, albeit slightly on the tired side which didn't feel like the rest of the hotel. But that was fine. It had a large bathroom and the shower was very good. And all the amenities as expected. It was a very very warm room I must say, I turned the heater off and opened the window for our whole visit, we even slept with the fan on which we weren't expecting in November Edinburgh. It wasn't unbearably hot but if you feel the cold and like to be warm this one is for you! We had quite a nice distant view of the castle. The bed was huge and the mattress comfortable. The pillows weren't our cup of tea but that was personal choice. There were a couple more in the wardrobe but they were more of the same. In the night I thought I could hear someone in our bathroom which turned out to be upstairs. So that was surprisingly loud, and the door onto the corridor didn't do much for soundproofing as we heard many comings and goings in the night. Overall we had a pleasant day, and it was what we needed for a short break in the city. Just a couple of minor bits that could've been improved.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Goulilocks5, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Very good"

5
Hampus S, Gothenburg, Sweden 04/11/2019

The location is excellent, with a fifteen minute walk to the city centre. The hotel also provided parking, which was easily accessible. I arrived early, but was allowed to check in and leave my car in the car park anyway. The room was nice enough, with good internet and comfortable beds. However, something must be done about the doors into the neighbouring rooms. Even though my neighbours weren't particularly loud, noise travelled freely into my room. I had an early flight and the noise made it difficult to sleep. The breakfast was very nice, with a wide spread of options ranging from a full Scottish to coffee and croissants. Everything was well prepared. The staff were all friendly and accommodating.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Hampus S, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, in particular the adjoining door concern, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"65 party"

5
pipkin22, dunfermline 04/11/2019

Excellent hotel lovely looks out onto meadows a park edge of easily accessible to city and all it has to offer limited parking lovely breakfasts clean comfy beds helpful staff Edinburgh prices £7 taxi from haymarke station near bus routes Cheaper weekly tickets lovely base fora holiday I used to live in Edinburgh so can recommend it highly

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear pipkin22, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Warm friendly welcome"

5
wirralsquirrel2016, Birkenhead, United Kingdom 01/11/2019

From the moment we arrived at reception the welcome we received was warm and friendly and very helpfull, this carried on for the durantion of our stay from each member of staff we met they are a credit to the hotel,the lounge bar staff were very friendly and helpful and knowledgeable about the city and its attractions and all it has to offer we ate in the restaurant and the menu had a great selection we stayed B&B rate which gave us the flexibility to eat in the hotel or out and about in the city great base to explore from

"Excellent overnight stay"

5
dsd68, London, United Kingdom 28/10/2019

We stayed overnight as there was a good 'winter' deal which included breakfast. The staff were friendly and efficient, the room was comfortable with lovely ensuite bath and the breakfast was very good indeed, well served, no long waiting, yet neither did we feel rushed. A wonderful choice, well laid out in a very pleasantly situated restaurant. Certainly the best hotel experience we've had in Edinburgh, and as good as any that we've had anywhere. We've no idea what other amenities are offered by the hotel as we just had an overnight stay, but for our purpose, visiting friends in Edinburgh it was ideal. Although I've described it as a budget hotel, that simply reflects the price we paid. The accommodation, service and food was as good or better than many much more expensive places that we've stayed in.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear dsd68, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Lovely 2 days stay"

5
stroller56, Loftus, United Kingdom 27/10/2019

Stayed for 2 nights 22nd of october. Check in was courteous and so helpful. The room was clean very spacious and bed was real comfortable. Breakfast was delicious and had anything you wanted. We explored Edinburgh on the Wednesday and had a brilliant day cramming lots of sightseeing in ie. Castle, gallery, museum and many others. We ate in the restaurant on the evening and the meal was delicious. The staff throughout the hotel were so kind and helpfull will definately be returning.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear stroller56, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great stay!"

5
Jacek G, Naperville, Illinois 20/10/2019

The hotel was conveniently located, the staff was super nice. We got an upgrade to the bigger room, which was huge. The onsite restaurant was excellent. We enjoyed the food and drinks. Overall, highly recommended.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jacek G, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Stay"

4
959vitorv, Thornhill, Canada 19/10/2019

Hotel located in a quiet neighbourhood, but at a walking distance to major attractions. Straightforward check-in and no hassles with our reservation. Our room, 202, was OK, clean and cozy, but certainly in need of renovations. The floor is uneven and very creaky, the carpet needs reno as well. Bathroom was clean, but it also has a creaky floor. Staff were pleasant and very helpful. The area has some good restaurants, taxis were readily available when we needed them. Public transport was apparently available, but we didn't use any, since we preferred to walk. Breakfast was of good quality and plentiful; reasonably priced, too. We recommend this hotel.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 959vitorv, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"One of my favourites "

5
294MarkB294, Bristol, United Kingdom 19/10/2019

I travel away in business a lot and this is one of my absolute favourites. Firstly it has free parking which is unusual in Edinburgh. The reception area is bright , welcoming and the reception staff very welcoming. The rooms are comfortable with some nice little touches throughout. The restaurant serves some lovely dishes , personally I can't get enough of the chicken and haggis dish ! Location is perfect just 10 minutes walk downhill to the tourist part of this city . Can't wait to stay again in December!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 294MarkB294, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed another stay with us and we really appreciate your feedback about the hotel, thank you. We look forward to welcoming you back in December. Yours sincerely Alistair Bruce General Manager

"Decent hotel let down by breakfast staff"

3
User 18/10/2019

Usually stay at BW in Edinburgh but this was first time at Bruntsfield Overall impressions were favourable - as its an old style Edinburgh terrace rooms are large and have high ceilings and are exceptionally clean and well appointed although I would question the need to have all windows wide open on an autumnal afternoon in Edinburgh - room VERY cold on arrival and heating system incomprehensible (although made it work) Also ate dinner in the hotel and food was excellent and served with genuine warmth and a smile. Decent menu I opted for steak pie although it was really stew with a tiny piece of pastry thrown on top prior to serving which is not ideal, but everythiny tasted good What let the hotel down (and why I rated it as average rather than very good) was the breakfast service. I was there early and only 3 tables were occupied and there appeared to be 3 staff, 1 of whom skulked in the corridor, the other 2 too busy chatting to each other to worry about diners After 20 mins no one took my order so I returned to entrance and asked if they could possibly interrupt their important conversations to take my order and was met with rudeness and couldn't care less attitude And if you want tea, rather than coffee, you can get a t bag at the coffee station but no hot water - this has to be ordered. Waiter told me to help myself to cold water and seemed surprised that for tea I wanted it hot! Very disappointing and absolutely let the hotel down (I did advise duty manager of this experience) I hope it's not typical as generally hotel is of high standard and is in great location

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Y6663TKcraigm, Thank you for your review and feedback of the Bruntsfield Hotel. Whilst there were positive aspects to your stay with us please do accept my personal apology for the shortcomings you experienced, I shall certainly address the points you raise today. I am particularly concerned about your comments you made about breakfast as we normally receive very positive feedback from our guests and I hope that if you do stay with us again, that you let me know in advance so I may ensure you have a faultless stay. Yours sincerely Alistair Bruce General Manager

"Lovely Hotel"

5
rebeccaryan, Australia 16/10/2019

Loved staying in this hotel. Room was huge and well appointed, with a very comfy bed. Staff were very friendly and extremely helpful. Bar and Restaurant facilities availability. Slightly located out of the main tourist area but still within walking distance to all popular locations. Would most definitely recommend this hotel

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear rebeccaryan, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"A great hotel"

5
R0sieJ, Jozi, Gauteng 15/10/2019

I always enjoy staying at this hotel with its great rooms and wonderful breakfast as well as position close to the meadows and a short walk to the town centre. The staff are always welcoming, nothing is too much trouble for them. I also love the fact that each room is unique.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ROsie J, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed another your stay with us and we really appreciate your feedback about the hotel, thank you. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Quiet location with fabulous staff and excellent hospitality"

5
Stephanie J, Lexington, Kentucky 05/10/2019

We stayed for two nights and wondered why we had ever stayed anywhere else on prior trips. My room was fabulous! I had a superior room, super spacious with a comfortable bed and awesome beekind bathroom products. The deputy manager, Ian, treated us so well. We hung out in the bar both nights after one day of walking the city and another after a long day trip. Ian is fascinating and shared some stories with us, Dougie, the bartender, gave my brother in law a lesson on Scottish whisky and Jenny did the front desk staff proud and was a joy to deal with. Both days we had breakfast which was just right! We did have a casual dinner one night which was very good as well. Next time I visit, will for sure stay here again. You can get to the Royal Mile in no time by foot as well as hop a bus close by if you prefer and the staff goes above and beyond. Thanks for a great time!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Stephanie J, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and my team, thank you. They will be very pleased to read your positive feedback. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"The best of Scottish hospitality!"

4
Jacqueline O, York, United Kingdom 03/10/2019

Great first impressions on arrival; Professional, courteous, and helpful staff. Clean and spacious room with very comfortable bed, and high-quality room and bathroom provisions. Wi-fi availability with good reception beyond the hotel including the bus stop 5 minutes away. Located conveniently for easy access to the city. I would stay here again.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jacqueline O, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Traditional Hotel "

4
33Islandsx, Jersey, United Kingdom 03/10/2019

We stayed for one night during a driving holiday, lovely traditional hotel, great first impressions on arrival, very helpful and friendly staff. We had booked a Superior Room , our room was very spacious, although very old fashioned, the shower was great though and the room was very clean.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 33Islandsx, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Wedding venue.. weekend visit"

5
User 02/10/2019

This hotel was absolutely brilliant, the staff were so helpful and went out of their way to make our weekend a memorable one. From the minute we stepped inside the door we were made welcome. We were over from Ireland for a Family Wedding and it is a great venue for a wedding..the food and service were excellent.. would definitely visit again.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Liz O, Thank you very much for your review of the Bruntsfield Hotel when you attended a family wedding. We are all delighted to hear you enjoyed your time with us, it was a pleasure looking after you all. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Exceptional hospitality and great beds!"

5
User 28/09/2019

I booked the Bruntsfield for my octogenarian dad and I knew from meeting the great reception team that he would be in wonderful hands. Every need was catered for, from lower floor hotel room, high quality beds, to a delicious breakfast. This was dad's first overnight stay in Edinburgh and it couldn't have been a better one. Thank you, Bruntsfield Hotel, for demonstrating the best of Scottish hospitality!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Susie T, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear your father enjoyed his stay with us and we really appreciate your feedback about the hotel and our services. We hope to have the pleasure of welcoming you and your father back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Super Comfortable Hotel"

5
GK708, Gander, Canada 21/09/2019

Great hotel. Very comfortable room (we had a complimentary upgrade). Multiple tasty dishes on the menu with everything from pub food to more fancy mains. Super-friendly staff at the front desk and in the bar/restaurant area. Only complaint was the wifi was very inconsistent/slow.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Greg K, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and our services. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Concert stay"

3
F10na001, Perth and Kinross, United Kingdom 21/09/2019

Stayed here last night. Parking good but tight. Only 25 spaces so get here early. Bed extremely comfortable. Slept well. Disappointed in the room though. We have a family room which I got for same price as the double room. No character in the room,not very well decorated. Bit boring Think some rooms have been refurbished but not ours. Breakfast was a good price at check in,only £10 Wouldn't rush back.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear F10na001, Thank you for your review of the Bruntsfield Hotel. We really appreciate your feedback about the hotel and our services and we will work hard to address the points you mention. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future, please do let me know in advance should you return and I will personally ensure you have a faultless stay with us. Yours sincerely Alistair Bruce General Manager

"Very Good Stay"

4
eidee, Beirut, Lebanon 21/09/2019

I stayed here for 3 nights. Part of a business meeting conference. Room are nice and tidy. Nothing too fancy though. Comfortable and clean. The bar is a bit hard to find downstairs, but a good range of nice beers. Choices for the breakfast buffet are limited. Very friendly staff.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear eidee, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us and we really appreciate your feedback about the hotel and our services. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"To be avoided at all cost"

1
User 20/09/2019

toilet was not flushed when I arrived. Suspicious brown stain near toilet roll holder. unidentifiable marks on the sheet. Front of desk staff were disinterested in my complaints. Due to repair works I was moved to another room- I had to wait till 3pm to go into my room, despite being a current guest. They forgot to make up the room so I was then moved to another room!. This room was above the awning which had giant spot lights- hence the room was flood lit most of the night with only a flimsy roman blind at the window. This was like a carry-on film. DO NOT use this hotel. Right now staying at the Black Ivy hotel down the road and it is a DELIGHT

Russell I, Managing Director at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear theroadtodamascus We are very sorry that you found our hotel unsatisfactory and we find your comments very surprising. Please read other reviews.

"A superb banquet"

5
User 19/09/2019

I booked a dining room (Cardoon Suite) at the Bruntsfield for a celebratory evening, starting with drinks and then a three-course meal. The arrangements beforehand were handled very efficiently, including detailed discussions about exactly what was required. On the night, the service was first-rate, with a full complement of staff on hand to make sure everything ran smoothly. The food was excellent, with guests making many enthusiastic comments. There was even praise for the house wine. All in all, a top quality service.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear crabbit_traveller, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your celebratory event with us and we really appreciate your feedback about the hotel and our service. We hope to have the pleasure of welcoming you back to the hotel again at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Wonderful Stay (Again!)"

5
mejulaca, Seattle, Washington 18/09/2019

We've stayed at this wonderful hotel three times in the past eight years. While it's an older, charming building, it is well-maintained and modern. Check-in was quite pleasant, helpful, and efficient. Part of the charm of this hotel is the unique placement of rooms and hallways. Not your standard straight hallways, but some twists and turns which only add to the wonderful atmosphere. We had a suite with a few different rooms and loved it! The bedroom portion of the suite was very large and roomy. Bed very comfortable! Desk area and additional chairs, too. The bathroom was huge, almost as big as some hotel rooms we've stayed in. When you first walk in, your eyes are drawn to the beautiful, large standing tub in the middle of the floor. There was also a large counter area with double sinks, and wood shelves for storage of personal items on both sides. There was an additional small, separate toilet/shower room with a frosted glass door on the shower for privacy. The room also had a walk-in closet area with more shelving, plus a beverage area at one end that had tea and hot chocolate supplies. A full-length mirror was also on the wall. We ate dinner at the restaurant and also had the buffet breakfast the following morning. Excellent food and great service! We had a car with us, and there is parking available. The spots are tight and can be difficult to maneuver into. The lot isn't plentiful with availability, so if you do manage to get a spot, it is best to leave your car there and just walk into the historic center for touring (perhaps 20-25 min walk, not bad at all). We were delighted to find that this hotel has maintained its quality of service over the years and it's a place we intend to return to when we visit Scotland again.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear mejulaca, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your 3rd visit with us and we really appreciate your feedback about the hotel and our facilities. We hope to have the pleasure of welcoming you back to the hotel again at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Great location! Great staff! Loved it!"

5
Robin L, Gilbert, Arizona 18/09/2019

Great location for exploring Edinburgh! We walked everywhere from here! Hotel was very comfortable, and friendly staff. Minor drawback as there was not an outlet for the hair dryer in the bathroom, but rooms were nice and comfy.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Robin L, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. Thanks also for your comments about power in the bathroom for the hair dryer, we do provide power outlets at the dressing table for our guest to use whilst sitting however. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Good Location"

4
RaglanWilf, Weston super Mare, United Kingdom 18/09/2019

We stayed here for two nights whilst visiting Edinburgh and whislt it is a 20-25 min walk away from the centre we used the regular local buses that took us into the centre. Good Room, Good Food and friendly staff - very happy with everything and would recommend

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear RaglanWilf, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel at some other point in the future. Yours sincerely Alistair Bruce General Manager

"Wow- excellent refurb in the last year makes this quite special"

5
Dicksons, Peebles, Scotland. 13/09/2019

We have stayed here before and were always fond of this old hotel - which did have the usual old hotel issues! However, location is fantastic with the city centre walkable. We are very impressed with the refurbishment - bringing the old lady up to date but without removing the charm. The room we stayed in was excellent , general hotel ambience lovely and staff very helpfull. Well done to the team with the hotel now punching well above its weight.

"Wonderful Hotel!"

5
patm0634, Altrincham, United Kingdom 05/09/2019

We spent a four day holiday during The Edinburgh Festival at The Bruntsfield Hotel, where once again we enjoyed a wonderful welcome and attention from the staff during our stay. It was my wife's birthday, during our visit and a surprise tray of fruit and chocolates was sent to our room, which was a very thoughtful touch. The bedroom we were allocated had been recently tastefully modernised with comfort, cleanliness and security to the usual Bruntsfield high standard. The reception staff went out of their way to be cheerful and helpful (Alistair, The Manager, assisted us - 75+ year olds - by taking our luggage to our room). The breakfast was of the usual high standard, offering a wide ranging choice of food and beverages. Most evenings, we had dinner in the restaurant, or bar and thoroughly enjoyed the selection of meals available, served by very happy, friendly and helpful waiters and waitresses. All in all, The Bruntsfield is a wonderful hotel to choose for a stay in Edinburgh. It is a twenty minute walk to the city centre, but there is also the option of a regular bus service from very close to the hotel.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear patm0634, Thank you so much for your five-star review of our hotel. It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. Yours sincerely, Jason,

"Great property, excellent staff, terrific breakfast"

5
Thomas D, Eugene, United States 05/09/2019

We could not have been more pleased with our stay. The room was spacious and charming. The staff members were all most helpful, friendly, and professional. The breakfast featured a huge selection and was terrific.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Thomas D, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Delete Response

"Another enjoyable stay at The Bruntsfield"

4
DunEdinAG, Aberfeldy, United Kingdom 04/09/2019

We've stayed a few times here over the years and returned this week after a couple of years since our previous stay. The location is great, it's always had a parking space free, which is really handy and we always have a relaxing and enjoyable stay. On this visit, we booked a superior double (room 124, street facing), which was huge. It had a separate seating area (albeit without a TV), good sized bedroom area (with a very comfortable bed) also with seating and a very large bathroom with bath, separate shower (which was a little noisy in operation), double sinks and plenty of storage space for toiletries, which saved the usual balancing the contents of our wash bags delicately around a sink. For us, space is luxury so we were happy to trade having this size of room with it's decor being a little bit dated compared with some of the more recently modernised rooms shown on the website. We've eaten and enjoyed dinner at the hotel before so this time we ate out nearby and only had breakfast in the restaurant. It has a contemporary feel and overlooks a nice garden area. Our cooked breakfast order had a couple of things that slightly disappointed (an undercooked 'peelly wally' potato scone and an overcooked fried egg) but was otherwise good. In contrast with many hotels, there was a very good and extensive continental selection, possibly the best we've seen in the last year. Also, if you book breakfast at the time of booking your room, it's very good value overall. Finally, the staff were as lovely and friendly as always. Nothing was a bother and you rightly felt like you were talking to human beings with common sense rather than robots that treat you like a number. We don't come to Edinburgh often but for lots of reasons The Bruntsfield will always be a strong contender when we do.

"Perfect stay with friendly service"

5
144andreah, England, United Kingdom 04/09/2019

We've stayed here for the Edinburgh Military Tattoo. We were very happy. The Hotel is modern and clean, Stuff is very friendly and helpful. Breakfast has been good. You can order your hot breakfast freshly done for you. You walk about 30 minutes to the castle which is ok and we felt safe to do so. We were told there are busses running as well if you prefer. I can recommend this hotel very much.

"Good quality"

3
MlbTraveller2018, Noosa, Australia 03/09/2019

One of the many corporate hotels our firm uses in Edinburgh. Large room with separate area with double seared lounge and table. Very comfortable king sized bed. Bath tub in bathroom. Clean. My room had large windows overlooking the street. There is no air-conditioning so in summer you'd need to open these to get cool air. Restaurant in basement. Safe in room. I think this room would be fine for private travel but not ideal for business. No bottled water supplied although you can purchase it from the bar downstairs. For business travel, I am looking for an air-conditioned room and water supplied. Free wi-fi. Very friendly service.

"Handy for the Festival"

5
User 28/08/2019

We stayed for two nights at the beginning of the Fringe festival. The hotel is fine, good comfy bed, great breakfast that kept us happy till late afternoon. Staff at reception were friendly and knew where we could go and find what we were looking for. Close to bus stops and places to eat. Nice central hotel.

"Convenient location "

4
LCNM19, Lowestoft, United Kingdom 27/08/2019

We arrived early to check on our rooms as we would be checking in late. All paperwork sorted quickly and rooms as arranged on the phone. The receptionist was helpful. The parking is very limited and difficult. On Sunday you can park outside on the road. There is no parking for the disabled. On arriving back later, we accessed via the bar which has level access. We tried to order a drink. It seemed the info saying the bar opened to late was not true. With bar closing at 10.30 even to residents. We eventually did get a drink and our room keys. We booked one access for mobility impaired. It was spacious, comfortable and the bath was accessible. The shower had no support (seems easy to have added). This was made clear when I booked. My room was next door and also comfortable. Everything worked in rooms. The decoration was dated but good rooms. The breakfast is downstairs in a lovely room. Accessible by lift. The breakfast bar was very well stocked with great fruits, cheeses, hams, cereals, breads. The cooked breakfast was lovely and service was great.

"Wish we had been able to stay longer"

5
Petalle, Midlands, England 23/08/2019

We only had an overnight stop here but would happily have stayed longer. The hotel is really well situated opposite a park and not far from the main town centre, perhaps a 15/20 minute walk. It's an impressive building and although we had worried about parking we didn't have any problems. All of the staff were really friendly and welcoming, and helpful with questions about the area. We were given a room upgrade and it was very pleasant. We only had a small window but with a great view of the castle. It was clean and comfortable. We had dinner at the hotel which we both enjoyed, and there are several vegan/vegetarian options. It was hard to choose. Breakfast in the conservatory was also really pleasant with excellent choices. We thoroughly enjoyed our short stay and would certainly recommend.

"Reasonable and familiar find in Edinburgh"

4
Roseanna K, Chico, California 20/08/2019

I was happy to find this Best Western. It is on two bus lines and was a good launching point for other areas of the city. Other bus lines are just a few blocks away including one to and from the airport. The neighborhood around the hotel has plenty of good restaurants and pubs including the historic Brennaman's. The area known as Tollcross is just about a 10 minute walk and is loaded with other options and a theater venue which I attended a performance during the Fringe Festival. The breakfast could be added for 10Euro, but after one morning I realized that better fare was just a block or two away and ate at other establishments. The food at the hotel was mediocre. I did not go during the evening meal. I would stay at this BW again. Very reasonably priced.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Roseanna K, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Luxurious haven visiting the Fringe"

5
StratfordSarah, Stratford-upon-Avon, United Kingdom 18/08/2019

Loved our stay here. Beautiful room with original features but modern decor. Superb bathroom. Staff on reception were exceptionally helpful and friendly, appearing unflustered even though very busy at times. Excellent afternoon tea. Highly recommended and we will certainly use again on future visits to Edinburgh.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear StratfordSarah, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Fringe visit"

3
User 16/08/2019

Very friendly helpful staff. Fantastic breakfast! and pleasant front of house surroundings. Housekeeping could be improved-cleanliness in bathroom wasn't great, sheets didn't seem to fit the bed and accommodation is in need of a refurbish. It's a shame as this lets the rest of it down. Ordered a taxi to station via reception and it was very costly compared to others we had taken

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear katedM5664YB, Thank you very much for your review and feedback of the Bruntsfield Hotel. We shall certainly focus on the comments you make for the benefit of yours and other guests in the future. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Came for the Fringe. "

4
331katrinam, Castleford, United Kingdom 14/08/2019

- there is limited parking and the spaces are tight. - it is quite a walk into the old town - about 40 mins. - the bathroom was very impressive! - the room was incredibly clean (and I am very picky!) The room is cleaner than most 5* hotels I've stayed in. - the bed was too hard and the pillows to full for me (but this is personal taste and might suit most people - I did not ask if there was a pillow menu, but I would ask next time) - the breakfast is amazing - the staff are brilliant! Very warm, welcoming and efficient. Overall, I am impressed how clean and comfortable I feel here, despite the bed. I would definitely consider staying here and in a Best Western again. Well worth the money for me.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 331katrinam, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Not at all what was expected"

2
EmanuelleMontreal, Montreal, Canada 11/08/2019

Just arrrived today from London for a 6 nights stay. The room is small with outdated furniture, floor not even, carpet is dirty, shower curtain smells like hell, no mini bar, no water, no nothing. Apparently it is a non smoking room but It was probably no too long ago because it is not smelling good. I asked to change room as it was now at all what was expected. Reserved with Expedia, they told me that they will look at my demand tomorrow for a room change as they were totally booked for the night. Other than the room and the facilities I must say that so far the staff has been polite and very nice with me ... As for the location I could not speak abou it as I will experience it most probably tomorrow... more to come

"Great location, accommodations and service"

5
KHNA, Auburn, California 09/08/2019

The Bruntsfield Hotel is easy walking distance to Edinburgh's sights and activities. The rooms are clean, comfortable and well appointed. The staff is friendly and helpful. This is an affordable place to begin your exploration of this incredible city. Enjoy!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear KHNA, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Lovely hotel"

5
User 07/08/2019

Great hotel with free parking, massive bonus for those that know Edinburgh parking prices. We were given a free upgrade also. Comfortable large bed, clean bedroom and bathroom and friendly staff. 15 min walk to town but frequent buses. Plenty of boutique ships locally. Lovely place

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Eleanor P, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Good hotel in lovely location."

4
ThelmaandLouise50, Colchester 05/08/2019

This hotel is situated in a lovely location opposite a park and within a twenty minute pleasant walk of the city centre. Also very near a bus route. The hotel itself is clean and spacious . Our room was a good size but very hot , this was not helped by the duvet being of winter weight. Two fans were provided which helped but the building does seem to retain the heat. The hot room was our only complaint. The breakfast was excellent and the staff were all very efficient and friendly. It was also good to see a manager in evidence as so many hotels are chaotic with no one in charge. I would certainly recommend this hotel to anyone visiting Edinburgh and hope to visit again one day but perhaps not when there is a heatwave!

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ThelmaandLouise50, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Good location, tidy, friendly staff, restricted parking."

4
ColinCJC, Storrington, United Kingdom 02/08/2019

The hotel is well located, nice walk through the park area to central Edinburgh. Friendly helpful reception staff. Good breakfast. The restaurant is downstairs, in the basement area with restricted views, but so many other places to eat in Edinburgh. Our room was okay, but it had a fairly small window and we visited in a hot period. Hotel parking is very restricted, so get there early.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ColinCJC, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Central with parking and character"

4
solfab, Paris, France 01/08/2019

Free parking (limited spaces though), spacious common areas, huge bedroom, good facilities, and nice and quiet. Only 25 mins or so on foot to town or a quick bus ride. Wifi worked perfectly and breakfast the next morning was well stocked and had something for all. Check in and check out were efficient and cheery. All in all, good value and very recommended.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear solfab, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Great location"

4
KLC2S, Melbourne, Australia 30/07/2019

A lovely part of Edinburgh to stay away from the busy city yet very accessible to key places of interest by bus or walking. Very helpful staff; room was comfortable but no robes or fridge was unfortunate. No aircon but the fan provided was helpful. Close to cafes, restaurants, shops and supermarket. We ate at the restaurant - service and food were good.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear KLC2S, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. For your information we do provide robes in our superior rooms but unfortunately not fridges. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Nice place to stay"

4
Grant P, Manukau, New Zealand 28/07/2019

The hotel is quite well positioned and is close to the city centre with eating options nearby. It is on the main bus route and transport is easy. We had a nice room with a four poster bed in it but there was no air conditioning - we could open the windows though. The duvet was too hot to use and we had to remove the inner and use the duvet cover as a top sheet. The reception area is small and there is no tour desk or concierge as such - the receptionist helps out with anything you might want to know. We ate one dinner at the hotel's restaurant but it wasn't anything startling - I have had several fish & chip meals while in England and Scotland and this was the least impressive one. It was a wet night so stayed in, it is OK and does the job. The bar had a nice selection of beers and whisky's. We ate at a nearby Thai restaurant the other night and that was good. Would recommend staying here but maybe dine elsewhere depending on your requirements.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Grant P, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Excellent hotel"

4
KarelVL, Astene, Belgium 27/07/2019

Excellent hotel at walking distance of Edinburgh centre. Friendly staff, delicious breakfast, free parking space, spacious and very clean rooms, fast Internet, located in a nice area with lots of restaurants nearby.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear KareIVL, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Very nice neighborhood but easily walkable to Old Townsend the castle."

5
Lori Z, Iowa City, Iowa 21/07/2019

Comfortable beds, nice staff, clean. We enjoyed our stay here and would book here again. Safe for walking and many restaurants and shops in the area and lovely park across the street. My only complaint was there is essentially no business center to print boarding passes.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Lori Z, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and thank you for your feedback, we really appreciate it. You are correct in that we do not have a business centre however my reception team would have been more than happy to print anything you wished. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Great hotel"

5
414RobD, Bury St. Edmunds, United Kingdom 20/07/2019

Excellent hotel - very pleasant room, really friendly & helpful staff, very good restaurant. Great location - you can walk to the city centre in 20 - 30 minutes or take a bus that stops just a few hundred meters from the door.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 414RobD, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us and thank you for your feedback, we really appreciate it. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Fantastic Hotel"

5
sharonsS4368FS, Newport, United Kingdom 19/07/2019

Stayed for 2 nights for my birthday celebrations we had the 4 poster bed luxury room which was very spacious. Room was clean, breakfast fab inc vegetarian options, close to city centre in nice location

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear sharonsS4368FS, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us for your birthday celebrations and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Great Hotel"

5
Weejuney2015, West Lothian, United Kingdom 14/07/2019

Great hotel with very friendly and helpful staff. Attended here for a private party. Meal was great and staff kept everyone right with when to proceed to the buffet to collect their meal. DJ was also great which turned the occasion into a great night out

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Weejuney2015, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your time with us. It's something our team takes great pride in and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel later in 2019. Yours sincerely Alistair Bruce General Manager

"Lovely place, great value"

5
Kirbytep, Los Angeles 13/07/2019

I stayed here and thought it to be a wonderful value: highly affordable; wonderfully located just enough past old town to avoid the crush of tourists and cheap shops, but close enough to walk there; excellent breakfast; lovely rooms. I've stayed there twice and you can't go wrong. One of the highlights is its staff: they're all great, but Jenny went out of her way for us. Across from a lovely park and within walking distance of great restaurants, pubs, and stores.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kirbytep, Thank you very much for your review of the Bruntsfield Hotel. We are all delighted to hear you enjoyed your stay with us. It's something our team takes great pride in and we really appreciate your feedback. We hope to have the pleasure of welcoming you back to the hotel when you return to Edinburgh. Yours sincerely Alistair Bruce General Manager

"Vacation ender"

1
Pangaean, San Francisco, California 12/07/2019

Well, staying here is helping us get over being sad at leaving Scotland. At least we'll return to our home, where it's clean and everything works. The bathroom smells unclean, the front desk explicitly told us my email address was for WiFi access and not SPAM (I should have known better when they handwrote the WiFi code out... and I did immediately receive SPAM from BW!) The front desk also gave me attitude when I asked for the WiFi password after my husband had (because neither of us could read what they had written down). And the room safe doesn't work. Even after they came up and “fixed” it. It apparently works once... and then you can't use it again until they “fix” it.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Pangaean, Thank you for your feedback regarding your recent visit to the Bruntsfield Hotel. We are very sorry that you experienced some issue whilst you stayed with us and we are disappointed to receive only 1 star. I shall certainly highlight your comments with my team and ensure that we address the points you mention. I do understand that the fault with the room safe was fixed whilst you were here with us, I appreciate the first fix didn't work but subsequently it rectified. Once you gained the WiFi code you should have only received one email from Best Western, do let me know if you receive any other unwelcome emails and my housekeeping team have checked the room for any unusual odours, which I am glad to report was not noticeable today. We do strive to make all our guests visits fault free and I hope that should you ever return to Edinburgh that you get in touch with me and I will personally ensure you have a pleasant and comfortable stay with us. Yours sincerely Alistair Bruce General Manager

"Wedding Weekend"

5
avon292, Peterhead, United Kingdom 11/07/2019

Had the pleasure of staying in the Bruntsfield over the weekend as part of a wedding celebration. The facilities, room and staff were exceptional. Breakfast was excellent and could not be faulted. Really enjoyed our weekend with family and friends and a big thank you to all at the hotel.

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear avon292, Thank you very much for your review of the Bruntsfield Hotel when you attended a wedding. We are all delighted to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel when you return to Edinburgh. Yours sincerely Alistair Bruce General Manager

"Overnight stay whilst visiting the city"

4
scruse1826, Newcastle upon Tyne, United Kingdom 11/07/2019

Good hotel, friendly staff, parking was okay Not far to walk to the centre of the city Room was excellent Great breakfast Wifi great Very very good amenities Room service menu a bit on the basic side but otherwise all good

A_Bruce50, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear scruse1826, Thank you very much for your review of the Bruntsfield Hotel, we are delighted to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel when you return to Edinburgh. Yours sincerely. Alistair Bruce General Manager

"Good location."

4
AzKevinC, Phoenix, Arizona 06/07/2019

Just across the street from the Meadows park. About a mile away from Holyrood Park. We walked from the hotel to Holyrood. Stopped by the Palace. Then down the Royal Mile to Edinburgh Castle. It made for a great day. The hotel is clean. The staff is wonderful: quick to recommend a nice restaurant or activity. Great overall. CONS: 1) I picked this hotel partly for free parking. But they have ~20 spaces total. First come, first served. 2) they need to renumber their rooms. A sign lists rooms 100 - 140 to the right. But a few odd numbered rooms are at the other end of the hotel. Really, just move the numbers around so a logical person can find their room.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear AzKevinC, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry you felt breakfast was overpriced and not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh. Yours sincerely, Jason,

"Great hotel but a little to far to walk from town"

4
Ducknzzz, Melbourne, Australia 06/07/2019

We arrived at the hotel for a Two-day stay. The parking was an issue. Very tight and limited off-street parking, the Wifi was good, the rooms were a little tatty around the edges but were very clean. The location was just a little too far to walk to town and around, by the end of the day being a tourist, you will be exhausted. restaurant around the hotel is very limited. We found an Indian restaurant about 20 minutes walk away, that was great. Downstairs is an overpriced restaurant. other then this the Staff were great.

"Superb- Best Hotel"

5
phillmold, Availles-Limouzine, France 30/06/2019

Clean, well equipped and staff who made it a great stay, will definitely be back! Everything was as it should be, room especially clean . Well situated, we slept well! Staff were attentive but not intrusive.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear phillmold, Thank you so much for your five-star review of our hotel. It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. Yours sincerely, Jason,

"Stayed x2 in one week "

3
39valj, Hillsborough, New Hampshire 28/06/2019

Stayed at the start and end of a bus tour. Firstly the location is excellent. The lobby is modern and the staff friendly. First room faced street with nice view but was not updated. So much furniture in the room that I couldn't wheel my carry on size suitcase between the bed and tv stand. Why so much furniture? Decided to not rate a review until my second stay as had not been to UK in a few years— maybe it was just me. Mattress seemed pyramid shaped with the firmest part in the middle and weak sides so it felt like you might fall off. Stayed at 3 other hotel b and bs during my economically booked bus tour and all were better than this room. I almost considered rebooking as I didn't need a centrally located room for the end of my trip— just was trying to make the planning process easier At end of tour got an updated room. Much more space, comfy bed. Could wheel my tiny luggage all around and even had a place to set it down! Bathroom didn't look like it was falling apart. Hard to find an extra outlet for anything— and I only needed one.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 39valj, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. It's a shame you did not let us know about your experience when you were with us at the hotel. Your satisfaction is important to us. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason.

"Great Hotel in Bruntsfield, Edinburgh"

5
RDHiscott, Lion's Head, Canada 23/06/2019

Spent 4 nights (June 9-12) at this great hotel while on a tour of Scotland. Single room was a good size, clean, comfortable and nicely furnished. Room safe is available, excellent wifi connectivity, decent-sized flat-screen TV included. I was very pleased with this hotel – much better than most. There was also a very decent restaurant (Bisque) downstairs which was convenient and offered very nice meals. Located in the trendy, upscale Bruntsfield district of Edinburgh, with a nice park across the street and surrounded by traditional Edinburgh architecture for very pleasant walks! Great hotel to come back to after busy days touring the sites of Edinburgh and region! Highly recommend!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear RDHiscott, Thank you so much for your five-star​ review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel the next time you are in Edinburgh. Yours sincerely, Jason.

"NEVER AGAIN "

1
User 19/06/2019

hairs in bath, dust under bed, night porter rude terrible personnel hygiene and a bit creepy to be honest, staff lazy scruffy and rude, looking closer to furnishings you'll find dirt and dust, bar was incredibly dirty and chairs were so mucky I had to bath as soon as I could, had problems with my key, and the food hygiene was a zero! Duty manager perved over us making us very uncomfortable wich I will be taking the matter further toilets look clean but on close inspection thilthy, I would never step foot in this place again lovely building and the decor is warm and bright that's it nothing else change the management the staff and scrub the whole place from top to bottom maybe consider it! Dreadful stay

Russell I, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear deltadotdit It was interesting to read your review. We have full knowledge of both your experience, and ours, when you stayed with us. I'm sorry that you were dissatisfied that we had no leisure facilities at our hotel. We do not advertise or promote that we have leisure facilities yet you remained dissatisfied when we pointed this out. Your comments in your review do not reflect the experience of our previous guest reviews. Yours sincerely Jason Doga General Manager

"Excellent Hotel"

5
plscotland170, Elgin, United Kingdom 19/06/2019

Last stayed here many years ago. What a difference - the Hotel has been very tastefully modernised. The rooms are well appointed and comfortable. The modern dining room has outside seating. Breakfast was very good with a wide choice. The staff were all well trained and genuinely welcoming and friendly. Will certainly stay again. There are a lot of interesting shops, restaurants and cafes nearby as well as lots of parkland.

Jason D, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear plscotland170, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Good breakfast so glad it was up to your expectations. We look forward to welcoming you back to the hotel when you returning to Edinburgh. Yours sincerely, Jason,

"Wonderful Experience !"

5
Michael C, Penticton, Canada 13/06/2019

This property was excellent in all that they offered from location to quality of room and service as well as quality of hospitality and food and beverage offered. We look forward to our next visit to Edinburgh and another stay at this Hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Michael, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcoming you back to the hotel when you returning to Edinburgh next time. Yours sincerely, Jason.

"All that we hoped for!"

5
drkiki2015, Washougal, Washington 02/06/2019

Last year we rented a flat in the neighborhood for a 4 month work stay. This year, we only had 6 nights but wanted to stay in the neighborhood so chose this hotel. It was just about perfect--large, stylish room with recently refurbished bathroom, great shower, comfy bed, and the very same view we had from our flat last year--brought back great memories! The breakfasts were excellent (I recommend the McSween's haggis if you want to try this traditional Scottish taste treat--it's perfectly seasoned), the staff so helpful, the lobby a great meeting place for colleagues and friends. Others have mentioned the location with easy accessibility to restaurants, coffee, and the Bruntsfield Links--a beautiful green space--and most especially, the buses that go everywhere in town. Ten to fifteen minute ride to the castle, the train station, the Princes Street Gardens, and the Royal Mile--what more can one ask? I'll be back for a short work stay next year and plan to stay again at this lovely hotel!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear drkiki2015, Thank you so much for your five star review of our hotel. It was so great to read your lovely comments regarding our hotel bedrooms and breakfast. (You can't beat haggis for breakfast). The team here work incredibly hard to ensure that all our guests enjoy their stay. We will look forward to welcoming you back on your next trip to Edinburgh. Yours sincerely, Jason.

"Excellent rooms"

5
Anecdotal, Pune, India 02/06/2019

We stayed here for 3 nights, and we were upgraded to a superior room. It was on the first floor, and was really spacious, well appointed with everything you need-clean sheet, pillows, large bed, big wardrobe, sofa, TV, tea/coffee maker, safe and a bathroom with bath-tub and good quality toiletries. It is very well maintained hotel, though location wise it is about a 15-minute walk to the Castle and the Royal Mile. Also, airport tram services are not available near the hotel and the Uber costs about 21 Euros.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anecdotal, It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Yours sincerely, Jason.

"A wonderful place to stay in Edinburgh!"

5
User 31/05/2019

We had a great time. Perfect location - lots of cool restaurants and coffee shops around, and easy to get to all the main museums, the castle... The hotel was clean and staff was super helpful! We would definitely come back.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Odyssey23319792986, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Great Hotel"

5
User 30/05/2019

Lovely hotel in a great area. Location is within walking distance to all the tourist activities. The staff were very kind and went out of their way to assist us. Close to many restaurants and pubs. Near the Hop Off bus for an easy day tour. It is walking distance to the cadtle, but it us up hill going and a lovely downhill return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Escape63345534822, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel the next time you are in Edinburgh. Yours sincerely, Jason.

"Great value in an expensive city"

4
Caledonianne, Banbury, United Kingdom 27/05/2019

I had a one-night stay while attending a conference, and was delighted with my bijou but stylish and very well-equipped bedroom, and smart and snazzy shower room. I was originally attracted by the fact the hotel offered free parking, but in the event arrived in Edinburgh by train. Although there were plenty of buses on hand to take me into the centre, I enjoyed a gentle stroll from the hotel to the EICC. I would very happily stay here again if attending another conference at the same venue. Food and service at the Bisque bistro were also first-rate.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Caledonianne, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy our Bisque bar and restaurant, food and service was above your expectations. We hope to have the pleasure of welcoming you back to the hotel in the future. Yours sincerely, Jason.

"Very Good Hotel but let down by some reception staff"

4
lizcoppola, london 25/05/2019

The Bruntsfield is well located for those who want to be away from the hustle and bustle of the city centre for a bit of green landscape and yet want easy access to all its attractions. The executive double room we stayed in was clean and very comfortable, even if the decor was a bit dated. We really liked the restaurant overlooking onto a pretty internal garden. The cuisine while not outstanding was of good quality. The staff were friendly and helpful. We had a problem with one of the reception staff although they were generally courteous and helpful. We left our room around 9am on Sunday morning and returned around 13.30 to find 1) our room key didnt work and 2) our room was still not cleaned. We went to reception 2 time to have our key re-magnetised by the gentleman receptionist. The 3rd time he finally came up and found that our room key had been blocked a day earlier than our checkout. It would have been nice if he had bothered to check the first or second time, before making us come down to reception twice. An apology for the inconvenience would have been nice too. He had a cold distant attitude 2) This same unhelpful attitude came through when we asked for our room to be cleaned that day (it was already past 13.00). When I enquired a second time at around 2pm when the room would be cleaned he just said it would be cleaned eventually and that the cleaners was busy. When he came to our room to test our key the third time it did not work, I asked him to ask housekeeping to clean our room sooner as I was tired of waiting. Again no apology and he agreed reluctantly to ask housekeeping to clean our room. From his sullen attitude and no appearance of a housecleaner,I believe he did not bother. Although I had booked independently, I was part of a group of about 25 people who had left early that morning. So I knew that the hotel was not full that day. Also, I had found availability when I looked for a room for a friend that evening. It seemed that housekeeping was prioritizing the cleaning of recently vacated rooms rather than rooms with remaining guests. When we got tired of waiting over an hour for our room to be cleaned, I called reception again asking for it to be cleaned so we could relax. A much more friendly lady replied this time and immediately sent up a cleaner. With the exception of this one gentleman, the staff had been very generally welcoming and considerate. I would otherwise have given this hotel 5 stars

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lizcoppola, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. However I am sorry to hear you received poor service from a member of our team. it is good to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you return to Edinburgh. Yours sincerely, Jason.

"Nice Hotel, Close to City Center"

4
RodneyB399, Waukesha, Wisconsin 20/05/2019

We stayed here with a group. The rooms were nice and clean. The included breakfast was good with a variety of fruits, cereals, breads, drinks, meats, cheeses, and more. No hot foods included, but hot food can be ordered off the menu for an upcharge. Staff was helpful and friendly. Within walking distance to the castle, Victoria St., etc, but bring a map as the streets wind all over. Overall a nice hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear RodneyB399, Thank you very much for positive comments and the time to share your feedback following your experience at Best Western Bruntsfield hotel. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Conference stay"

5
yogesht665, Dublin, Ireland 20/05/2019

Good location, it is not far from the castle or the city centre, the hotel and the rooms were clean, the breakfast was good quality, the staff were nice and friendly, Room did not have air con, although fans were available, which made sleep not easy due to noise

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear yogesht665, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. it is good to hear breakfast was of good quality and you enjoyed it. We hope to have the pleasure of welcoming you back to the hotel. Yours sincerely, Jason.

"Lovely Hotel in Great Neighborhood"

5
Passport49337430927, Phoenix, Arizona 17/05/2019

Love this hotel, the location was perfect. close to the Meadows and University and within walking distance of all the Royal Mile and other tourist areas without the tourist crowds. many neighborhood restaurants and stores nearby. highly recommend this hotel

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Passport49337430927, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Pleasant one night stay"

5
tonywool, Swindon, United Kingdom 17/05/2019

Stayed here for a night for business, allocated single room on first floor facing park/road so had a nice view and was spoilt by the good weather too! Room had everything you need for a short stay and whilst clean cosy it was well appointed. No aircon but had a fan and the window did open for fresh air but suffers with traffic noise open and closed, although this didn't bother me and had a good nights sleep. The bathroom looked new and was very modern with a nice walk in shower! Check in was a breeze as you would expect, there was free Wifi everywhere which was a bonus as some places charge. No issues with the food and drink so all in all a nice hotel. The park opposite was a good place to stretch your legs or soak up the sun and watch the world go by with a fair selection of shops and restaurants within easy walking distance. Recommended.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear tonywool, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Mixed experience for a weekend break"

3
Caroline S, Aberdeen, United Kingdom 12/05/2019

We visited this hotel for a long weekend. Check-in was busy, but Jenny was very helpful and efficient, and provided a very friendly welcome. We were advised we had been upgraded and given directions on how to find it. Upon arrival our room was very spacious and had a super view, but some areas were found not to be very clean. We mentioned one particular issue to Jenny who apologised and sorted it out. The room appeared to be one of the older rooms, and is in need of some TLC. However the bed was very comfortable and we had a fantastic sleep. We didn't use the restaurant except for breakfast. The food was delicious and there was a great variety of hot and cold food. We did have to wait quite a long time the first morning for our hot breakfast to arrive, and depending on who was serving, the service varied from friendly and helpful to quite curt and unhelpful. The room was well appointed although would benefit from some information about the local area. The hotel is about 20 minutes walk from the city centre and is surrounded by fantastic restaurants and shops. We were lucky to get parked but spaces are quite limited and small. Overall we had an enjoyable stay but feel that there needs to be closer attention to detail in cleaning and that some of the older rooms need refurbishing. Special thanks to Jenny for her friendliness!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Caroline S, Thank you for your review of our hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Sincerely, Jason Doga General Manager

"Short stay"

5
User 10/05/2019

My husband and myself have spent 3 nights in this hotel and we were very impressed by the standard of the hotel and the staff's attention to the guests.From start to finish,in particular Soul,at Reception.He was a very helpful and informative young man. A credit to Best Western

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sightseer06101681571, Thank you so much for your five-star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Walking distance to Royal Mile"

4
Wayne H, Sarnia, Canada 07/05/2019

stayed 2 days in early May 2019. Clean quiet spacious room on top floor. Friendly helpful check-in. Had 1 dinner in the near empty DR overlooking the patio & it was good. Breakfast at 10 pounds ($18 Canadian) is overpriced so we opted to walk to a nearby cafe & got an A-1 full Scottish breakfast for 5 pounds. Approx. 30 min. walk to the Castle & Royal Mile is downhill & pleasant BUT we taxied back (8 pounds).

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Wayne H, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry you felt breakfast was overpriced and not up to your expectations. Our breakfast offers a full range from fruit, cereal, bread and pastry's. cold meats and cheeses. plus a full selection of cooked items too, all for £10. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason,

"Ruby Romp"

5
Martin W, Portsmouth, United Kingdom 06/05/2019

We stayed for 5 nights in April/May 2019 to celebrate our wedding anniversary, and to introduce my wife to Edinburgh/Scotland. We had a super room (No.8) which is one of several new bedrooms in the hotel. A lovely room overlooking the park, with a very large en-suite bath/shower room. The bedroom contained a huge, comfortable bed, a small writing desk and chair, and a very large, circular table and 2 armchairs. Without exception the staff were friendly, polite, professional and a pleasure to deal with. Special mention must go to Jenny on reception, who was helpfulness personified, and Julie, Duty Manager, who never failed to pause for a chat whenever she saw us. The only slight drawback is that the in-house restaurant is a brasserie, and therefore has a slightly limited range of dishes. But that really is a very minor quibble, and didn't detract from our visit in any way.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Martin W, Congratulation on your Ruby wedding anniversary. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I will pass on your kind comments to Jenny and Julie. Yours sincerely, Jason.

"Fantastic hotel, great location, clean, helpful staff"

5
ChefAnnMt_Laurel_NJ, Mt. Laurel, NJ 03/05/2019

Six nights here recently while vacationing with family. Rooms are a good size for two people so that we did not feel cramped. Bathroom was also a nice size, but it did not have an exhaust fan as many older, renovated places do not, but it was clean and modern. Beds were comfortable (we were in a twin bed room), and the duvet was quite warm, but I was told you can ask for a sheet and blanket instead as there is no a/c in the rooms. Nice and roomy breakfast room downstairs, with breakfast included, but they have a menu as well. We also had dinner one night in their downstairs pub, and the food was very good. Bus right down the street to all the Royal Mile sites. I would definitely stay here again!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ChefAnnMt_Laurel_NJ, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely, Jason.

"My cousins wedding"

5
User 01/05/2019

Had a fantastic stay while attending my cousins wedding in Edinburgh. The wedding reception at the hotel was fantastic. And our room was the best weve ever had !!! Will definatley be returning for a few nights away x

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tour825709, Thank you for taking the time to post a review following your cousins wedding celebration. We are delighted the day was a success and I have passed your kind comments on to all departments. It is very rewarding for staff to receive such positive feedback and we hope we can welcome you and your family back on many other occasions in the future. Yours sincerely, Jason.

"An unexpected [free] upgrade!!"

4
Paul1960_4, Benfleet, United Kingdom 30/04/2019

We'd just completed the North Coast 500, and had booked a couple of nights here, to see a bit of our favourite city, before heading home. Upon arrival, we were informed that we'd been given a free upgrade … which was nice! We were given room 102, which was MASSIVE! Queen-sized double bed, in a big, high-ceilinged room, with a lounge area off to one side, furnished with a 2-seater sofa and coffee table. Bathroom was very nice also. Good location, fairly close to the city centre (10/15-minute walk to Prince's Street I guess). Breakfast was tasty, with various options available. Left there feeling very refreshed, for our 400-mile drive home.

"Great Value for Money"

4
benji_prosser, Newcastle upon Tyne, United Kingdom 30/04/2019

I stayed here a couple of times on business when staying in Edinburgh for some training. The value is brilliant, on my first day I had a massive double room which was very spacious. The staff are polite and efficient which is always appreciated. The breakfast which was included was great. Good continental selections with a fresh cooked hot option. I would definitely stay here again if I have any more over nighters in Edinburgh!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear benji_prosser, Thank you very much for positive comments and the time to share your feedback following your experience at Best Western Bruntsfield hotel. We will look forward to welcoming you back to the hotel on your returning to Edinburgh. Yours sincerely, Jason.

"Great Location with Car Parking"

5
J099, Derby, United Kingdom 29/04/2019

Booked this hotel as it was only 1/2 mile from Novotel Edinburgh Centre where I was running an event the next day. Reasonable rate including breakfast via booking.com Car Parking - limited and operated on a 1st come 1st served basis but we got a space. Alternatively there is on road parking directly outside hotel which is free after 6.30pm at night and all day Sunday Bedroom - was very spacious (I think we got a free upgrade to an Executive Room), very clean and had everything we needed. Bathroom was also spotless with ample number of towels provided. Breakfast - did not have so unable to comment but my partner said it was good. Location - excellent, 15 minute walk to Grassmarket area of the city, 25 to Princess Street. Buses run regularly from just down the road - catch a number 11, 16 or 23 to take you in to the city. £4.00 day ticket allows you unlimited travel until 11.30pm or single journey tickets are £1.70 each. Make sure you have correct change though as drivers do not give change. Staff - superb, everyone we spoke to was very polite and professional Overall - good standard of hotel, service and good location

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JO99, Thank you so much for your five star review of our hotel. It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We hope to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh. Yours sincerely, Jason.

"A good short stay"

5
TomChristine2014, Stranraer, United Kingdom 25/04/2019

Well located but limited parking. Comfortable room etc. Pleasant and helpful staff. Good breakfast but restaurant very quiet in evening. Walking distance into old town. We are recommending to friends and family.

"Nice hotel in a great location"

5
User 24/04/2019

The hotel was nice, walking distance from the castle and old town. The room was spacious with a very comfortable and large bed. Apart from a few hairs in the bath when we checked in the room was nice and clen. I did like the old style furniture

"Very nice place"

4
Tourist26611624591, Vale, North Carolina 22/04/2019

Overall a very nice place to stay. We did think the breakfast was a little expensive. I had to have my key reset three times.. that was only an issue because I had a leg injury and it was difficult for me to keep walking back to the front desk to get it fixed. With that being said. Everything was handled quickly and i would definitely stay there again. Lovely staff .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tourist26611624591, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry you thought breakfast was expensive, we do try to provide a varied choice for breakfast. We will look forward to welcoming you back to the hotel when you returning to Edinburgh. Yours sincerely, Jason,

"Great hotel to stay during holidays"

4
AshleaeTrotter, London, United Kingdom 22/04/2019

Amazing hotel and always enjoy best western upgrades. The staff was nice and friendly. The location was great. I think some of the rooms needs a bit of improving such as some of my friends didnt had very comfy beds. Apart from that great stay

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear AshleaeTrotter, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry to hear your friends stay was not up their expectations. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Amazing service!"

5
User 21/04/2019

My husband and I spent a week at Bruntsfield Hotel and were so pleased with not only the location but the entire hotel staff. We enjoyed the breakfast buffet and the evening meal at the Bisque Brasserie. The manager and desk clerks were so competent and gladly helped with any touring info or information. Jenny and Soul especially went out of their way to accommodate our every request! We will recommend The Bruntsfield Hotel to our friends and family.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear X8667 JDeileenc, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy you enjoyed our food in our Bisques restaurant. I will be sure to pass on your kind comments to Jenny, Soul and the team thank you. Yours sincerely Jason,

"Edinburgh Hospitality"

5
Lanchester, High Wycombe 19/04/2019

I recently stayed at the Bruntsfield Hotel for the second time within 8 days. On both occasions I found this hotel to be well worth it. The staff made one feel welcome and the quality of the food was excellent. I also found the overall value to be excellent. The hotel is walking distance (15mins) from the castle and a short taxi ride from Waverley Station. I would certainly use the hotel again when in Edinburgh.

"A lovely, quiet hotel"

5
Simon C, Rugby 14/04/2019

My wife and I spent two nights here on a mini break. It was a late booking and an absolute gem of a find. The staff were warm and friendly and the room as clean and tidy. Breakfast was very good too and freshly prepared - not food from a stagnant buffet. Car parking is a bit on the tight-side if you drive an estate car.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh. Yours sincerely, Jason.

"4 star, going on 5!"

5
User 14/04/2019

It was a delight to be in this stylish part of town in an hotel which ticks most of the boxes. It is well-placed, has nice big rooms, huge comfortable beds, and brilliant continental breakfasts. There is also car parking. The breakfasts are really superior: good Greek yoghourt and loads of freshly cut fruit. The cooked breakfasts looked good too. The car parking is limited. Once you have a place you should endeavour to keep it! The space we wanted to call our own was taken when we next got there but the hotel receptionist allowed us to use a space reserved for staff so long as we vacated it earlyish in the morning. The story of what happened then is too long to recount but ended very happily. Walking on Bruntsfield Links and the Meadows to the museums, seeing Bruntsfield and north Morningside was a great experience. A great hotel. Many thanks.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear LynnB2524, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. it was great you enjoyed your breakfast too. Yours sincerely, Jason.

"Fantastic advice"

4
User 14/04/2019

This hotel was in a great location. We could park the car and walk into the old town. A nice 20 minute walk through the park took you down through the Grassmarket and up to the castle. The hotel room was quite large and had nice views of the park accross the street. The walls were a bit thin and could hear the neighbours but it wasn't that bad. The best thing by far about this hotel was Jenny who checked us in. She talked us through a map telling us which way we should walk, where to stop.off and recommending places we should visit. Jenny even wrote down the bus numbers we might need and the fare info. I think this allowed us to get to all the best places and make the most of our time there. Thank you so much for taking the time to talk us its really appreciated.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kathymortimer, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback and will be sure to pass on your kind words to Jenny. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh. Yours sincerely, Jason.

"Nice hotel"

5
hmc822, Aberdeen 10/04/2019

Nice hotel with friendly helpful staff. Comfortable room. Excellent breakfast with good choice of food available. Ideal location for our purposes and a bonus to have parking facilities at the hotel would definitely return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear hmc:822, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy you enjoyed our breakfast and choice of food. We look forward to the pleasure of welcoming you back on your return. Yours sincerely Jason,

"Ideal location"

4
jjp1945, Glasgow, United Kingdom 04/04/2019

Very pleasant visit here in January 2019. The hotel had been refurbished throughout since my last visit many years ago and has been greatly improved with the upgrade. Welcome reception and most helpful and friendly staff. I had upgraded our room choice and it proved to be really excellent with an adjoining dressing room and fine view over the Meadows. We ate in the restaurant in the evening and the meal was agreeable but not outstanding. Breakfast in the morning was really very good which we both enjoyed greatly. Staff were very nice and most attentive. Service excellent. Have no hesitation in recommending this as a good hotel and we look forward to returning there on our next trip to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jjp1945, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry dinner was not up to your expectations, but I was pleased you both had a great breakfast. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Comfortable stay"

4
OwlintheOak, Altrincham, United Kingdom 02/04/2019

Great location with access to the city centre. It a converted Victorian town house in a quite locality. Stayed for two nights on a business trip. Comfortable bed in a generously big room. Did not experience any other facilities. Staff was generally good.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear OwlintheOak, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Weekend Break"

5
DeeHaines, Manchester, United Kingdom 02/04/2019

Wonderful weekend break. The hotel is one of the best we have stayed in. The ambience the staff the breakfast and the overhaul comfort of our weekend was brilliant A little walk into the town but can easily get the hop on hop off bus near the church would definatelty stay again

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear DeeHaines, Thank you so much for your five star review of our hotel and restaurant. I am so happy you enjoyed food quality and service. It's something our team takes great pride in, so we value your feedback. We look forward to having the pleasure of welcoming you back to the hotel the next time you visit. Yours sincerely, Jason.

"EXCELLENT STAY."

5
Alan F H, South Yorkshire, United Kingdom 29/03/2019

This visit was a Xmas present from my partner's family. We arrived and was warmly welcomed and shown to a fabulous 4 Poster bedroom which was very spacious and the facilities were first class. We had 2 meals in the hotel and the service and food was top quality. The only downfall was the limited parking and the location was about 2 miles from Princess Street, but we were advised by the staff to use the bus service when we went to Leith to see the Royal Yacht Brittania. There are many buses going to the centre Edinburgh and you can get a Day Rider for £4 per day which gives you multi-travel until 2330hrs. The staff were very helpful and we would not hesitate in returning to the hotel in the future.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alan F H, Thank you so much for your five star review of our hotel. It was so great to read your lovely comments regarding the hotel restaurant. The team here work incredibly hard to ensure that all our guests enjoy their stay. Yours sincerely, Jason.

"Uni open day stayover"

5
Trip37712144457, Nottinghamshire, United Kingdom 29/03/2019

Great location, very friendly and helpful staff - lovely breakfast and service. Room was spacious and goid facilities - provision and variety of Brodie teas, coffees etc. Plentiful hot water in the morning. Would highly recommend.

"Smart hotel with great staff and fantastic value"

5
Mike Q, Dublin, Ireland 28/03/2019

What a great hotel set in Bruntsfiekd gateway to Morningside and the Meadows, A smart location with excellent rooms and go for a view over the links Staff are very attentive and full breakfast with a good range to set you up for the day is a must Enjoy looking around the area

"1st time in Edinburgh"

5
User 27/03/2019

Hotel was easy to find and had free parking. No complaints about the hotel, our room was lovely with a view over the park. We thought it might be noisy due to being on the main road but it was fine. Breakfast area was really nice, good value and plenty of choice. We'd definitely use this hotel if we come back to the city.

"Lovely hotel, staff are great"

5
User 23/03/2019

Stayed for 4 nights in mid March. Hotel is clean, comfortable and welcoming. Good location to explore the city. Bus service just outside the entrance which is cheap and regular or a fairly short walk to the city centre. Staff on reception, in Restaurant and bar were lovely, especially lady on reception (Jenny I think?) who spent lots of time giving us advice on the sights to see and transport links etc. The evening manager was also very welcoming and full of good suggestions. The room was spacious and the bed was large and comfortable. Food in the restaurant was good and reasonable value, especially the breakfast which was well prepared. Only slight complaint was that the pizza on the evening menu was not great, but other dishes were very well prepped and tasty. Lots of other food options in the surrounding streets. A lovely stay, we enjoyed it very much.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Caroline D, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback and I will pass your kind comments to Jenny. I am sorry your Pizza was not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel when you return to Edinburgh in the future. Yours sincerely, Jason.

"Great Value for Money"

5
User 20/03/2019

Just outside of the city center, but less than 5-7 minutes via one of the best bus networks in the nation, this hotel provided great value for money and exactly the sort of functional and comfortable stay for overnight business. The room was small but I only needed it for a night's sleep. There was a large, powerful standing fan in the room that I was pleasantly surprised to see since I find the noise of the fan drowns out any of the typical hotel noise, which is great for alight sleeper like myself.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Trail17460697979, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Great trip to Edinburgh"

5
User 18/03/2019

Hotel nice. Staff excellent. Walkable to city centre but also on a couple of convenient bus routes (no. 11 goes direct from the hotel to Brittania in Leith). Good value restaurant. Only downsides are limited parking and poor selection of bitters in the bar.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Explorer09049420882, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry our selection beer was not up to your expectations. . I happy you enjoyed the food in our Bisques restaurant. Yours sincerely, Jason.

"Great location"

4
Persemillion, London, United Kingdom 18/03/2019

Location is great and parking is free at the hotel (which doesn't happen everywhere). Rooms are well laid out, breakfast is plentiful though not the cheapest. We had a problem with water supply as did a few room but they fixed it. No complaints. Service was smooth and efficient and there's free shortbread in the lobby - what's not to like about that! The bar is relaxed and the staff there are knowledgeable and friendly.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Persemillion, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason

"Short break with my wife"

5
User 14/03/2019

We were given this short break has a Christmas present from are daughter and son,we have really enjoyed are stay at this brilliant hotel it's decorated to a high standard ,we are in room no6 which is a large room it has a very large bed,and a beautiful bathroom with a free standing bath,a walk in shower,also two large flat screen TVs,there is also chairs and table,lots of cupboard space ,a vary useful kettle and lots of tea,coffee etc.the staff are extremely helpful, knowledgeable and very friendly ,the breakfast is like the rest of the hotel excellent.my wife and I would highly recommend this hotel 10/10

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear T J, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you returning to Edinburgh. Yours sincerely, Jason

"Weekend Reunion"

5
Terri158, Barnstaple, United Kingdom 06/03/2019

A 4 night stay. A very comfortable room. Transport links from the airport are very good with regular bus links to and from the City centre to the hotel. It was only a 25 minute walk to the Castle. The Bistro, bar and restaurant were very good, and there are plenty of cafes and restaurants and independent shops in the Bruntsfield area. Would certainly stay there again on my next visit to Edinburgh.

"Weekend Friends Reunion"

5
Sue B, Swanage, United Kingdom 04/03/2019

Wonderful hotel, room was immaculate and comfortable. The staff were outstandingly helpful and friendly and the food was very very good, particularly as I have several serious dietary issues. Top value for money and will definitely return and recommend to friends and family.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sue, Thank you so much for your five star review of our hotel and restaurant. I am so happy you enjoyed stay and food quality. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel. Yours sincerely, Jason.

"Great hotel, convenient location "

4
Brian C, Heriot, United Kingdom 22/02/2019

Booked a room with my BW rewards points as Mrs had event in the city. Got free upgrade - v decent, spacious room. Comfortable night's sleep. Good bar, friendly staff. Breakfast encompassed a great buffet spread and cooked choices too. Shame about the coffee. Certainly wouldn't object to staying there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Brain, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back, when you return to Edinburgh. Yours sincerely, Jason.

"Nice hotel "

4
User 17/02/2019

Stayed here for 2 nights and overall a positive experience. Check in and out very easy and the staff are friendly. We brought the car and was able to park up on site and leave it there for the duration of our stay with no extra charge, it was easy to locate for our first visit to Edinburgh. Rooms are quite old fashioned decor and did not have a fridge which we would have preferred probably something more modern with a few more facilities. No iron or ironing board so we had to call reception but they did bring one up straight away. Tv worked fine and had enough channels, plus the room and bathroom both clean. We didn't find the bed very comfy but that's just personal opinion, however we did like the thick curtains which blocked out light nicely. Hotel is about 10 minute walk from the main city centre bit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear elishas865, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Sincerely, Jason,

"Great stay, excellent and helpful receptionists"

5
A S, Chester, United Kingdom 07/02/2019

Meeting with family locally, so this hotel was ideal. We had two rooms and the receptionist offered and changed one room so that we were near each other which was really helpful and sensible. Nothing was too much trouble. Stayed before over 3 years ago, and this stay was exceptionally good.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear A S, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Needs more Ian Rankin"

5
TunaStubbs, Timbuktu, Mali 28/01/2019

I decided to overnight in Edinburgh rather than getup at 5am and drive three hours for a seminar. This hotel had a single room for £50 including breakfast so I thought I'd give it a go. I must confess to being a wee bit nervous as the room was described as ‘cosy' and any seasoned traveler knows that's a euphemism for ‘tiny'. The room was great. Despite being sold as a single it had a double bed, views over the links, and all mod cons. The breakfast was amazing with tatty scones, veggie haggis and quorn sausages. Special mention must go to the receptionist Jenny who was funny, friendly and welcoming. Only downside was I didn't see local author Ian Rankin. Great place. Recommended.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear TunaStubbs, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and our choice of items on the breakfast menu. It's something our team takes great pride in, so we value your feedback. I will be sure to pass on your comments to Jenny. We hope you will visit us again. Yours sincerely, Jason

"Top Edinburgh hotel"

5
User 28/01/2019

Having just stayed at this hotel overnight can only describe it as one off the nicest hotels I have stayed in within the UK. From the moment we checked in to final checkout all the staff were excellent and a true credit to the hotel.Dinner and breakfast was superb.second visit to this hotel and will deffinately be back. special thanks to Jason the general manager who made our stay so special, it really was much appreciated. John and Angela Hilton.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mr & Mrs Hilton, Thank you very much for positive comments and the time to share your feedback following your experience at Best Western Bruntsfield hotel. The team here work incredibly hard to ensure that all our guests enjoy their stay. We look forward to welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely Jason.

"Very good hotel"

5
Seanmhair25, Caithness and Sutherland, United Kingdom 17/01/2019

We stayed here this week for 3 nights and while we did have a problem with our room due to the noise of a water tank above us the staff dealt with this efficiently without any fuss. The staff are all very pleasant and the hotel is very clean. Breakfast choices were good and quality of products was good.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Seanmhair25, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason

"Convenient hotel"

4
Krustymitchell, Yorkshire 16/01/2019

Stayed for 2 nights at this hotel. Staff very friendly, breakfast very good. Modern Reception with drinks and shortbread nice touch. Large room with big comfy bed but the room itself old fashioned furniture and dated but clean. Would stay again as good location. 20 min walk into Edinburgh but lots to look at on the way.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Krustymitchell, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Your sincerely, Jason.

"Long weekend stay"

5
User 14/01/2019

Stayed for a long weekend with a number of other friends and family in connection with a family wedding in the area (not in the hotel itself but just down the road). Staff were very helpful, a couple of the rooms were upgraded and the big ones were ideal (plenty of room) for the the bride and bridesmaids to get ready in one and the boys to get ready in another. Nothing was too much trouble for the staff. The only problem with our room was that it was at the front of the hotel and so subject to noise from Morningside Road, but on the other hand the size and space were just ideal for what we needed - can't have it both ways. The Bistro normally closed at 7pm but the hotel kept it open especially for our party of 20 and the food was good.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Safari53563284549, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason

"Really friendly hotel"

5
Jockp2nd, Brodick, United Kingdom 13/01/2019

Not sure I should tell everybody about this gem it will become too popular! We have used this hotel often to eat or just have a drink, this is our first stay simply fabulous, great room lots of space, comfortable,quiet, in spite of the main road nearby. central to most things in the city depending on how mobile or energetic you feel you can walk to the castle Princess st the High st the three main theatres are a stones throw away,a bus stop virtually at the door,it just ticks all the boxes.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jockp2nd, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Great hotel with amazing staff"

5
Anniec16, Lincoln, United Kingdom 10/01/2019

We stayed in the Brunstfield Hotel for a few days over the New Year and from the moment we stepped into the reception we knew we had made the right choice. We were met by the lovely, smiley receptionist Nicola who soon had us checked in and car parking sorted. As mentioned the car park is pretty small but there is lots of parking around the hotel. We had two rooms which we sparking clean with a fabulous comfy bed and lots of storage space. On our first evening we had booked a restaurant in the city which was a short walk although there was a bus stop outside which was easily accessible. We all slept like logs on our return although the room was quite warm, however as we was in such a quiet area we could open the window without being disturbed. We ate breakfast in the downstairs dining room which also extended into the lovely airy breakfast room. The staff were very polite and attentive and we was served teas and coffee and the hot breakfast, the cereals and fruits were buffet. There was lots of choice and we really enjoyed our breakfasts. We had a fabulous time in Edinburgh and were out and about most of the time, the highlight being New Years Eve. We would definitely like to return to Edinburgh and the Bruntsfield would be our hotel of choice.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anniec16, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We will look forward to welcoming you back to the hotel on your next visit to Edinburgh. Yours sincerely, Jason

"Above our expectations..!"

5
User 06/01/2019

Nothing could fault our 2-night stay at this hotel. From the spacious and clean room, to the attentive staff and superior breakfast. One thing that we won't forget is the massive bed (triple?), coupled with a very comfy mattress. Result? A great night's sleep - well deserved after a long day exploring Edinburgh.

"Great stay "

5
Shaun_Jack91, Derby, United Kingdom 31/12/2018

Very nice clean hotel, friendly staff & free WiFi around 15 minute walk into town approximately 1.2miles away. King size bed well worth paying the bit extra, room comes with nice shower/bath facilities. Didn't visit the hotel restaurant but the food was very reasonably priced.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Shaun_Jack91, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason,

"Great few days spent in Edinburgh"

5
kalazhars_quest, York, United Kingdom 26/12/2018

My wife had never been to Edinburgh, so as part of our honeymoon we traveled there and spent a few days at the Best Western Plus Edinburgh City Centre Bruntsfield Hotel. For anyone wishing to stay close enough to the city, that you can access everything by foot or bus, then this hotel is the place for you. The staff are friendly, helpful and professional in their approach, providing exemplary customer service. Jennie and her mentor in reception who greeted us upon our arrival both deserve special mention, along with Rachael and my apologies that we cannot remember the mentor's name! Our room was clean and comfortable with a large en-suite attached. A traditional cooked breakfast was available each morning in the Bistro, where meals were served in the evening. Thank you for adding a few more happy memories to our trip to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear kalazhars_quest, Congratulation on your wedding, Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Early Dinner"

5
sunshineonleith123, Edinburgh, United Kingdom 24/12/2018

Out shopping in Bruntsfield & Morningside decided to take dad for dinner before setting of home. Had a great dinner of fish & chips followed by divine puddings. Service and surroundings are excellent thoroughly reccomend the Bistro at any time of day.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear sunshineonleith123, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy you enjoyed our fish & chips in our Bisques restaurant. Yours sincerely, Jason,

"A warm and a very cozy place"

5
Shimon C, Rishon Lezion, Israel 22/12/2018

A very good hotel to stay in. The room was very comfortable . They have a good restaurant. The hotel team are very friendly and helpful. The hotel has a free car parking. Just 15 minutes by bus down to the Royal mile and Princess street.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Shimon C, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason,

"Wonderful Hotel and Staff"

5
ScotlandGilly, Scotland 18/12/2018

Just returned from a couple of days break at the Bruntsfield Hotel. We had such a wonderful time we are now thinking about when we can return next year! Value for money is fantastic for this standard of hotel. The breakfast was excellent with a full array of everything you could think off cooked breakfasts,Continental and also Gluten free options. Something for everyone. Our room was just perfect, nice and quiet and had everything we required. The bed was so comfortable following our Christmas shopping and we weren't long in zonking out! The hotel is also very close to some wonderful eateries and the small individual shops nearby are lovely. Most importantly though,the staff are a credit to the hotel as they are so accommodating and couldnt do enough for you! Can't wait till our next visit! Well Done Bruntsfield Hotel! See you soon!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ScotlandGilly, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We look forward to welcoming you back to the hotel on your return to Edinburgh next year. Yours sincerely, Jason,

"Christmas Market"

4
User 17/12/2018

We stayed at this Best Western to visit the Edinburgh Christmas Market. About a mile from the market you can walk down Lothian road or through the meadows and onto the Royal Mile before reaching the market. Plenty bus options or taxis to get back. £10-15 in an Uber. Hotel itself- great staff both in the hotel and in the restaurant. Management present and greeting guests or helping with any queries. Restaurant has good food and a decent breakfast.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Qwertytreq54321, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy you enjoyed food quality in our Bisques restaurant. Yours sincerely Jason,

"Christmas trip"

4
Sandra B, Whitehaven, England, United Kingdom 14/12/2018

Positives; fabulous staff. Fabulous building. Very modern entrance and reception areas. Spacious bedrooms. Excellent location. Good public transport links to centre. Quiet room Negatives; bedrooms dated and not logically organised.(no socket near kettle.) Bathroom showing signs of wear and tear/ in need of replacing. External handrail not secure. No issues with breakfast at all- good selection. Cannot comment on restaurant meals as not used

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sandra B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Merry Christmas and happy New Year. Sincerely, Jason,

"Good location"

4
skibunny_1979, Leamington Spa, United Kingdom 12/12/2018

Stayed here for 2 nights for a work trip. The room was comfortable (if not a little hot!) and hotel is well located for the city centre. The hotel could probably do with a little updating, but all in all a good stay and wouldn't hesitate to stay again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear skibunny_1979, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Merry Christmas and Happy new Year. Sincerely, Jason,

"A good stay"

4
aladdin81, Hartley Wintney, United Kingdom 09/12/2018

We requested and obtained a quiet room and we were pleased not to be in a room overlooking the main road. Everything was first rate. We had a good meal in the main dining room and our room was extremely comfortable with lots of space and a first class bathroom. The staff were very attentive.and friendly.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear aladdin81, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Sincerely, Jason,

"Our hotel of choice in Edinburgh from now on!"

5
User 09/12/2018

My husband and I came to Edinburgh for two nights to do a spot of Christmas shopping. We arrived on Thursday to be greeted by a lovely gentleman on reception (I'm afraid I didn't get catch any names) who was so friendly and attentive. We were given a free upgrade for no reason beyond the upgraded room being available, which was a nice surprise. The room was a mission to find as the first floor was a bit of a maze (the place is deceptively big!) but once we found it we were very impressed. Everything was immaculate and clean, with every amenity I would expect and more. The tea and coffee facilities were particularly good, and the bathroom was lovely. The bed was huge and comfortable, with a tv in the bedroom area and another in the lounge area. The decor was lovely and everything just felt so comfortable and well thought out. The hotel itself is beautifully decorated with stunning interior decor that is elegant yet homely. The staff were all so attentive and friendly, smiling warmly and making us feel very welcome. The bar was comfortable with table service and a good menu. We only ate breakfast and one light lunch there but everything was fabulous. The choice at breakfast was impressive and the service very good. The only two criticisms I could make are: 1) the parking is very limited and very tight. However, this is to be expected in a city hotel and there is nothing they can do about it. Not ideal but certainly not enough of an issue to put us off staying again. And 2) the Christmas tree in the bar beside the lift was terrible! Lol. It isn't a serious critique but it was a little confusing why, when the rest of the decor including the Christmas decorations, was so well done, there was a lame looking wonky tree too tall for the low ceiling sat looking so forlorn! In all seriousness, I cannot find anything negative enough about the hotel, it's friendly staff or the amazing service we received to reward anything less than 5/5. This will certainly be our hotel of choice anytime we find ourselves in Edinburgh.

"Great comfortable hotel"

5
Al94, Belfast, United Kingdom 06/12/2018

Used to stay here when our son was at Uni in Edinburgh but hadn't been back for 5 years. It's still a great hotel s bit out of the centre in a lovely area with plenty if small shops and quality eateries. Walkable to the centre, on bus route or plenty of taxis. Without a doubt one of the best hotel breakfasts anywhere, no buffet here, everything freshly and perfectly cooked to order. King sized beds are very comfortable. There have been many improvements which appear to be on going. No complaints and would be happy to return.

"Wedding Anniversay"

5
Simba09_10, Wigan, United Kingdom 05/12/2018

Excellent stay. The staff were warm and attentive at all times. Food was very good indeed. Rooms were cleaned and aired each day and the bed was very comfortable indeed. *(Superior room with 4 poster) Fully recommend the hotel.

"Well situated an comfortable"

4
N_FScotland, Scotland 05/12/2018

Nice hotel in a good area within Edinburgh. Easy access to city centre because local buses are plentiful. If travelling to the hotel by car, parking spaces are very limited and also small. Overall, the comfort, service and food quality is very good value for price paid. Well worth consideration -

"Excellent Hotel"

5
Acuarioangel, Ilkley, United Kingdom 03/12/2018

An excellent hotel in both position and quality. We decided to stay in Edinburgh for a few days of sightseeing and searched for a hotel with parking and up popped The Bruntsfield Hotel. Situated a reasonable walking distance from the main areas of Edinburgh with an alternative of a nearby bus stop and a frequent bus service it is an ideal place to stay. Location good and the welcoming and friendly staff together with the quality interior certainly ticks all the boxes. Spotlessly clean and spacious. The breakfast was top quality and freshly prepared and again the surroundings lovely. As the weather wasn't the best on our second evening we decided to eat in the bistro one and we were impressed by the quality of the food and the very reasonable price. On the first evening we wandered a short distance up the road and ate at an exceptional Italian restaurant.We enjoyed our stay and would recommend unreservedly. Thank you for the happy memories!

"Brilliant Hotel"

5
nickb1232015, Scarborough, United Kingdom 30/11/2018

This hotel rates very near the top on our list of hotels we have stayed in. With friendly and knowledgeable staff, clean and comfortable rooms and a breakfast to set you nicely up for the day we could find no faults. With a bus stop just up the road, one could make use of the many frequent buses to travel into the centre as well as to other parts of the city (hint - buy a day ticket for £4 per person if you are planning on using the bus more than twice in a day otherwise it is £1.70 pp for any journey regardless of length - ask the reception for bus details). Our room was facing the main road but we surprisingly heard very little traffic noise and enjoyed three restful nights sleep. Just one tiny thing - a choice of gluten-free sausages at breakfast would have been nice (my wife is gluten intolerant).

"5 star service"

5
Nigeljameson, Whitchurch, United Kingdom 19/11/2018

Much enjoyed stay at this not-so-far from city centre hotel. Lovely superior room overlooking the park - one small comment, would have been helpful to have had a small table between the comfy chairs to rest mugs of tea/coffee on. Apart from that - oh, and the strange experience of switching the main TV off and somehow at the same time switching the other TV that was back-toback to the other TV on! - the room was fantastic with all that you would need in the bathroom. There was a hiccup at the start of our stay when a gift of flowers from our family was wrongly attributed, via a gift card, to the hotel - however, this was quickly and expertly resolved (by the Deputy Manager) and we were more than pleased with the outcome (a free bottle of wine!). We would certainly return here - and I haven't even mentioned the food yet, very good standard and reasonable prices.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear nigeljameson, Thank you so much for your five star review of our hotel and restaurant. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Staying at the Bruntsfield"

5
User 17/11/2018

I always stay at the Best Western Bruntsfield when l visit Edinburgh which is several times a year. It is clean, comfortable and never fails to satisfy. The staff are friendly and helpful and the breakfasts delicious. On my last visit, l had the best poached eggs l have ever tasted! Thank you to the chef. Claire A., Kent

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Claire, Thank you so much for your five star review of our hotel and restaurant. I am so happy you enjoyed food quality and service. We look forward to having the pleasure of welcoming you back to the hotel the next time you visit take care. Yours sincerely, Jason,

"Amazing stay at the Bruntsfield Hotel, Edinburgh"

5
Sightsee41711533517, Inverness, United Kingdom 16/11/2018

The Bruntsfield never fails to satisfy. I can't fault this hotel and it's staff, I absolutely love to stay there. It removes the pain of having to travel and stay overnight for business commitments and I so look forward to having a break there.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sightsee41711533517, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Jason

"Perfect for an Edinburgh visit "

5
MarkO384, Wigan, United Kingdom 14/11/2018

We stayed one night this week in one of the recently refurbished rooms in the Best Western Bruntsfield and it was excellent! The new windows were tested by the roadworks right outside the hotel and thankfully did a great job of eliminating much of the noise! Also love the smart new reception area and as usual, breakfast was excellent.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mark0384, I'm very pleased you enjoyed your stay with us - thank you for our 5 star review of our hotel. It is very nice to hear you approve of our new rooms and reception area. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason

"Scotland Summer 2018 trip"

5
Heather H, Rothesay, New Brunswick, Canada 13/11/2018

Spent 2 weeks at the Bruntsfield hotel. Had a huge room all to myself. Great view of the park across the street. Walking distance to the Royal Mile. Bus stop just down the street. Front desk staff were very helpful. Housekeeping kept my room really clean. The bar/lounge on the ground floor has wonderful food. Never disappointed. Would stay there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Heather, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason

"Busy roadway"

4
Mr44Studio, Los Angeles, California 13/11/2018

The room was excellent. Everything about it was 1st class. However, the noise from the street was loud. Even through the hotel is situation across the street from a lovely park, the road is a busy thoroughfare with lots of buses, trucks and cars constantly in route at a breakneck speed. The windows were double pane but still not enough to stop the noise.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mr44Studio, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the out side road conditions. We value your comments and hope to have the opportunity to welcome you back to the Bruntsfield Hotel. Yours sincerely, Jason.

"Excellent Hotel"

4
User 06/11/2018

The location is ideal to access the parks and walk into the city centre. There are plenty of cafes and restaurants just up the road from the hotel. The hotel is a combination of traditional and modern. My room was massive and the bathroom was nice.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Greg S, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Private dining event - absolutely perfect"

5
Foodie k, Edinburgh, United Kingdom 29/10/2018

We attend an event in their private function suite to the right of the main entrance. I would highly recommend this place for multiple reasons: 1. The staff - they were so friendly, attentive and professional. The bar staff were friendly, the catering staff were extremely efficient and the manager was welcoming and professional. We had children running around and playing - which I sure was slightly disruptive to the waiters - but not at one moment did they appear to be bothered. 2. The food - the food was perfect. Lovely fresh sandwiches, accompanied by salmon, potatoes and vegetables. Very fresh, tasty and enough to go around. 3. The presentation - the room was beautifully presented, very clean, modern and lots of lovely finishing touches. I would look no further if you are looking for a private dining/event in Edinburgh - the Bruntsfield Hotel will not fail to deliver everything you expect and more. Thank you for ensuring such a lovely day was had by all.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Foodie K, Thank you so much for your five star review of our hotel and private function suite. I am very happy to hear you enjoyed food quality and service in the Cardoon suite. Yours sincerely, Jason,

"Good hotel, reliable and clean."

4
ms62, australia 20/10/2018

We have stayed many times and have always found this hotel to be comfortable and clean. We noticed a complete overhaul of the entrance and foyer area of the hotel which made this more inviting. There were still complimentary short bread and water available. Travelling as 3 adults, the hotel can accommodate sharing the one room, a family room, so this makes staying more enjoyable. There are also some car park spaces (on a first come first serve basis) and when bringing a car, we have always been able to utilize this for at least part of the stay. We had breakfast and found this to be the usual good standard, with many choices and friendly staff. We will stay again and recommend this to others wanting a good hotel with friendly staff.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ms62, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and approve of our reception refurbushment. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back on your next visit Edinburgh. Yours sincerely, Jason.

"wonderful weekend with friends"

5
1490995Madmax08, Burnham, United Kingdom 16/10/2018

hotel first class not far from city center but far enough to be quiet, this is a must see city great pubs, the castle is great value and a good day out, HMS Brittiania is also a must visit go on the bus very cheap and very reliable ,AVOID Holyrood palace not worth the effort in my opion

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 1490995Madmax08, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and all of our city attractions. We look forward to the pleasure of welcoming you back when you returning to Edinburgh. Yours sincerely, Jason

"Lovely hotel."

5
p3aud, fife scotland 13/10/2018

Lovely hotel. Room was a good size and very clean. No noise. Good area facing a park with some nice shops in the surrounding area. About a 20 minute walk to Princes street but plenty of buses to jump on to get you there if you don't fancy walking. Breakfast was really good with a great choice. We sat by the window for breakfast and were treated to a view onto the courtyard with some squirrels hopping about. Couldn't ask for more!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear p3aud. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It is very rewarding to receive such positive feedback. I am so happy you enjoyed the breakfast quality and service. Yours sincerely, Jason and squirrels.

"Average hotel."

3
Per D, Oslo, Norway 13/10/2018

This is neither more or less, it's just average. I stayed here for 3 nights last weekend and found it to be O.K. It says City centre but it's rather a bit of centre to be correct. It's only a 10 minutes walk from Grassmarket but it will take you 20 to get to the Golden mile. One of the nice thing about the room is the bed. Really comfortable. But that's the only thing. Don't get me wrong. It's clean and the staff is courteous, but it's a bit warned down. Sometimes the breakfast can repair some faults the other facilities lack, but not this time. Unfortunately. The breakfast was actually one of the worst I have had in a long time. There's so many other Hotels closer to the city with better standard. Go for these instead.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Per D, Thank you very much for taking the time to share your feedback following your experience at the Bruntsfield hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider stay with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason.

"Our Sons Wedding."

5
Ross R, Stafford, United Kingdom 11/10/2018

Well were do you start, this Best Western at Bruntsfield is just a great Hotel to stay in as its realy handy to get to the centre of Edinburgh from here with bus stops 100metres away and the bus transport system so good that I always use it and leave my car or Motorcycle at the hotel. Well we had booked in last Saturday for a few nights as we had booked the Hotels Cardoon suite for our sons wedding on Monday. From the time we arrived until we checked out we were treated like family we just love staying here when in Edinburgh. The staff are so helpful and knowledgeble its just great. The wedding arrangement and the day was just perfect,and was arranged through Fiona Brown who booked the Cardoon suitefor us. It was beautifully decorated and set up perfect for the wedding along with the Dj we all had a great time. I was constantly told by guests that the venue was beautiful and that the staff were so nice to them which all makes for a great day. Even when we were supposed to be seated at around 5-30pm for the meal to begin the staff were patient as we were an hour behind as the photographer was still taking photographs of the couple and guests in the gardens. When we did finaly get around to sitting down the meal was exellent the food was delicious and all the guests complimented on the food etc. The night finaly finished of about 1-30am with the staff still behind the bar and still with big smiles on there faces and lovely compliments of how the wedding had gone. I would like to compliment them all for there hard work and pleasant demeaner throughout the whole stay at the Bruntsfield. Thank you all so very much for all your hard work and for the way you looked after all our guests at the wedding and those staying in the Hotel. We shall return soon again for the Xmas Market and look forward to seening you all again. Kind regards Ross & Gail Robinson

"Wonderful hotel"

5
soccermom29, Plymouth, Massachusetts 11/10/2018

I spent my final night in Scotland at this hotel. It was great. Check in was a breeze. They offer free parking. The room was spacious and clean. The hotel is within walking distance to attractions, restaurants, shops and pubs. There is also an amazing park across the street. I was able to go for my power walk without worrying about traffic. This hotel was 10 times better than the Airbnb I booked in Edinburgh for the beginning of my trip. It was also less expensive than the Airbnb. Breakfast in the morning was very good and you can custom order your breakfast and take advantage of the buffet. I'll definitely be back next time I'm in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear soccermom29, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It is very rewarding for staff to receive such positive feedback. I am so happy you enjoyed the breakfast quality and service. We hope to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely, Jason.

"David and Janet "

4
User 08/10/2018

had a excellent over night stay warm welcome and spacious room good breakfast and on a lovely quiet street also on main bus route into city centre, staff were very helpful and interested in our visit, took time to tell us bus stops and which numbers to get into the city

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear DaveKinnie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and food with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Pleasant hotel, but facilities are outdated."

3
Ernst G, Princeton, New Jersey 07/10/2018

Upon arrival on Sunday morning our room was not yet available but there was tea&coffee and cookies in the lobby and friendly staff. The hotel has pleasant feel of a boutique establishment. We were disappointed with breakfast (not a good value), considering that there are nice choices just outside on street. And it's a bit odd that you have to let me know night before. But this is not big deal considering that you have an option to go for it or skip it. However, the frugality of operation is a bit irritating. One bar of soap for 2 people.. only replenished every other night! What's worse, the plumbing was unacceptably uncomfortable. The faucet did not have mixer. So we had to choose between scolding hot or cold water, which made even washing hands a challenging procedure. This is faucet from 19th century. We traveled in August and weather was very cool, so absence of AC was not an issue. The room decor is quite dated and lacking any frills, bed was on a smaller side which is a shame considering room was quite large and spacious. Instead of closet, there is a wardrobe. The room catalog says bathrobes are available upon request. When I asked receptionist about it, I was told there is no such thing. I think this option only apply to their other property. Location is ok. It's in a quiet neighborhood. 15-20 minutes walk to Old Town area and a bus stop nearby. The misalignment of the elevator with actual floors was strange and inconvenient when you bring in luggage. Overall this hotel requires updating to make it adequate for 21st century. If you travel from North America, keep in mind to bring your outlet converter or you can loan from the reception. The staff at the reception was always friendly and helpful.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ernst G, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies experienced during your stay due to the room conditions. Also I am sorry to hear you not enjoy breakfast as it did not meet your expectations please contact myself so we can discuss your experience in more detail thank you. Yours, Jason. Delete Response

"Recommend"

5
QueenieAyrshire, Ayrshire 05/10/2018

I would stay again this hotel :-) very clean & friendly staff! yummy food had both breakfast & dinner deal for our stay, great location good public transport for those of us that don't drive, It's a pleasant walk into the town centre through a lovely park it took us around 20 minutes to get to the bustle of the city of Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear QueenieAyrshire, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your two week stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Convenient and Comfortable"

4
Kathy W, Quincy, Illinois 03/10/2018

The hotel was very accommodating our early arrival around 8:30 a.m. We were able to buy breakfast at the hotel even though we hadn't stayed there the night before. It was easy to get to and from by public transportation and cabs. The room was large and the bed very comfortable. The bathroom was updated. The facility is an older building with uneven floors that squeak. But, the accommodations were nice and clean. The food was good and adequate and it was convenient to eat dinner there. Drinks were excellent and the help very helpful. I would consider staying there again.

"Perfect Wedding Venue"

5
User 27/09/2018

Could not of asked for a better place to get married, venue and staff were perfect, recommended Studio 16 for photography and Bill Russell for music, both were outstanding, everyone catered for and delivered a perfect day, would definitely recommend even if just for a coffee. Hotel ratings not working but would give 5stars for each cleanliness, service and value.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Congratulations Thank you for taking the time to post a review following your wedding day. We are delighted the big day was a success and I have passed your kind comments on to all departments. It is very rewarding for staff to receive such positive feedback and we hope we can welcome you and your family back on many other occasions in the future. yours sincerely, Jason.

"5 day stay"

5
brianjoanj, Oakham, United Kingdom 27/09/2018

Lovely hotel in all respects. Clean and comfortable room (Executive double), food excellent and plentiful, staff all polite and helpful. Will definitely be staying here again on our next visit to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel and restaurant. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We look forward to have the pleasure of welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely, Jason.

"Best Western bruntsfield"

5
User 24/09/2018

This hotel was ideally situated for the city centre , it had all amenities you need, the staff were very pprofessional and friendly, the breakfast was extremely good , lots of choice, I did not eat there at night but the food smelled and looked amAzing.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lindagaskell, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Lovely hotel within walking distance of the city centre"

5
lornabookworm, Bury St. Edmunds, United Kingdom 23/09/2018

I don't think you could do better than the Bruntsfield Hotel when staying in Edinburgh. I met people who had stayed elsewhere and wished they hadn't, particularly when I told them how good this was. Clean, well organised, friendly, helpful - really, what more could one want? The breakfast is excellent, whether you have buffet or cooked. There is a very reasonably priced dinner, especially if you can order before 7pm. It is on a bus route (no.11), so if you come by train, find the right bus stop, as taxis are expensive.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lornabookworm, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It is very rewarding for staff to receive such positive feedback. I am so happy you enjoyed the breakfast quality and service. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Nice hotel"

4
Graham S, Ballasalla, United Kingdom 19/09/2018

Lovely hotel and staff, very good stay - just needs a bit of work in the breakfast area to make the experience top notch - hotel rooms expensive in the area but this was good value for the money - would use again

"Handy comfortable mid range."

4
User 18/09/2018

Yes, all that we asked for. A clean, spacious hotel, handy for town with helpful staff. Will definitely use again. The buses for the town centre stop yards away and take only 15 minutes, the park opposite gives a nice environment, and there's adequate parking too.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear MarcNSE It was so great to read your lovely comments regarding the hotel and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Yours sincerely Jason..

"Wonderful customer service! "

5
Judy B, Nottingham, United Kingdom 11/09/2018

This is long overdue and I visited in June 2017 but it doesn't go that far back-on here! had a lovely stay having had to re-arrange from the May. Major train problems meant I originally couldn't get up to Edinburgh and the staff were absolutely wonderful letting me move my stay to June instead. Unfortunately the weather wasn't very good so I must go back again!! Everyone was very helpful and I had a lovely room. I would definitely recommend this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Judy B, Thank you so much for your five star review of our hotel. It was wonderful to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We look forward to welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely, Jason,

"Very comfy "

4
User 09/09/2018

Went here on a Work trip to Edinburgh and was very impressed with the size of the room, the quality of the bed and the friendly staff. Didn't try the breakfast as lots of nice local haunts nearby. There is free locally made shortbread and coffee / tea to go at the reception. Do pick up!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Podmax, It was so great to read your lovely comments regarding the hotel and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Yours sincerely Jason..

"Enjoyed our stay at the Best Western Bruntsfield"

4
canmom92, Toronto, Canada 08/09/2018

We stayed for 3 nights at the Best Western Bruntsfield. This hotel has a great breakfast (which was included in our booking) and they will cook eggs, bacon, haggis, sausage and a few other things to order. There is a cold buffet as well. This hotel is in a quieter area about 20 minutes walk to Princes Street. There are a couple of good restaurants close by - Montpeliers and Papilio. We had very good meals at both of them and they were reasonable. We took the 48 hour Hop On Hop Off tour (bought tickets at the Waverley Bridge information centre first) which included the 3 tour lines and admission to Hollyrood Palace, Edinburgh Castle and the Britannia for around 55 pounds. It was a great value and I would highly recommend if you're a first time visitor to Edinburgh. There was no fridge in the room but the staff brought up an ice bucket on request.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear canmom92, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. It was fantastic to hear you had a great breakfast. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Average"

3
wehdaty84, Brighton and Hove, United Kingdom 08/09/2018

Hotel was clean , and this is the most important thing Morning receptionist and the other lady ( who seems to be supervisor ) were very friendly and helpful I'm sorry dont know the names . but I think the receptionist was Italian .and in fact they the only 2 members of the F.O I saw them wearing the smile Visit from 4th - 7th Sep Breakfast was not so good . Bed was very comfortable . and the size of the room was good enough . in general good place to stay for short period of time

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear wehdaty84, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry breakfast was not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Once again, a fabulous two week stay"

5
JannaCanada, Nanaimo, Canada 26/08/2018

My husband and I spent two weeks at the Bruntsfield Hotel during Festival Fringe. We were up early each day, and fortified by the scrumptious hot breakfast, were able to "do the Fringe" until late at night. Because it is only a 20-35 minute walk to most Fringe venues, we were able to get some exercise whilst admiring the beautiful architecture of Edinburgh. The room was spacious, quiet, and the bathroom had lots of hot water for both baths and showers. The bed was a nice comfy king and the bedding was always fresh during our two week stay. An unexpected bonus was a view of the fireworks at the Castle during Tattoo. We found the front desk staff to be very helpful and the morning breakfast staff attentive to our needs. There are many things to like about the Bruntsfield Hotel, but the homemade shortbread, which was a post-Fringe snack, has to be among our favorites!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JannaCanada. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your two week stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Lovely Rooms, Quieter Location"

4
NhLulu, nh 23/08/2018

Edinburgh has so many options for places to stay, that it was difficult choosing one. Originally I wanted to stay right on "The Royal Mile" for convenience as I was traveling with family, one of which was elderly. However, I was happy that I selected this location because it wasn't as busy or as loud as staying on the Royal Mile would have been, and it was very pleasant being located right across the street from an extended park system ideal for my morning runs. We stayed in 3 rooms. All were lovely, spacious, immaculate and had comfortable beds and pillows. The only negative to the rooms was the water pressure when showering. It just about trickled out, enough for bathing, but less that ideal for washing hair. The food in the adjoining restaurant was ok, and mediocre. The service at the restaurant, was poor. Long waits, waiters in training. But, there were some delicious restaurants nearby on the main road that were fun to experience. Overall a good choice and I would stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear NhLulu, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry to hear you received poor service as it did not meet your expectations please contact myself so we can discuss your experience in detail thank you. We hope you will visit us again. Yours sincerely, Jason.

"First wedding anniversary disappointment"

1
Ez87, London, United Kingdom 23/08/2018

I booked this hotel for our first wedding anniversary but left absolutely disappointed. I stated that it was our anniversary when I booked it and sent a follow up email to remind them. When we got to the hotel I mentioned it again and all the guy at the reception could say was "you should have told us" I was angered. They made no effort to make our experience here romantic and memorable. The room was basic and the hot tap water actually burns your skin! So dangerous. Throughout our whole stay we had bad reception so we couldn't even use their wifi! We should be compensated for this poor service. Why put us in a room that does not allow us to use your wifi that you claim we would receive???!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ez87, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason.

"Toots"

5
Tinasloman, Canterbury, United Kingdom 15/08/2018

Stayed for 6 nights from 10 August. Staff exceptionally friendly and helpful. Minor issues dealt with immediately. Walk to Old Town about 20 minutes. Comfortable beds and clean rooms. Eat in the restaurant 3 nights of the stay, food was always hot and tasty. Excellent stay.

"2 Week stay in Edinburgh"

5
User 15/08/2018

I was in Edinburgh for 2 weeks for both a vacation and doing research on family history. I wanted someplace quiet but not to far from the Royal mile. I was a 15-20 min walk from all the action. I was on the second floor overlooking the park. The front desk staff was great. Housekeeping was great. Eat a lot at the Bisque Bar/Lounge in the hotel. Great food and service. I also would recommend getting a bus pass. Great bus system over there.

"Excellent Hotel!"

5
patm0634, Altrincham, United Kingdom 14/08/2018

We are regular guests at The Bruntsfield Hotel in Edinburgh, where we have always found the staff to be very professional and helpful with a smile. We always receive a very friendly welcome on arrival. There are sufficient parking facilities in the grounds of, or very near to the hotel. On our last visit at the beginning of August, we were delighted to be allocated one of the newly refurbished rooms. The room and bathroom were ultra-modern, stylish, very comfortable and quiet. The room itself was spacious, very clean and with a very comfortable bed. The breakfasts were excellent, as were the evening meals, which we ate either in the restaurant, or bar area – both attended by very attentive staff. The hotel is situated in a very favourable location facing The Meadows, a large green expanse with a pleasant twenty minute walk to the Old Town and very convenient for the many interesting tourist attractions in the beautiful city of Edinburgh. We look forward to our next stay and a huge “Thank you” to all at The Bruntsfield for the usual excellent hospitality.

"Spacious rooms in a boutique setting"

4
RonWaer, San Francisco, California 13/08/2018

We stay with best western a lot while in Europe. While this hotel was not in old town, it was just 1 mile from the castle. The rooms were spacious and well appointed. The bath was large, but the hot water in the shower left a little to be desired.

"Great place for visiting the city"

5
User 07/08/2018

Excellent distance from the city center. Nice, clean rooms. Friendly, helpful staff. Decent breakfast. Quaint architecture. Quiet stay for sleeping in. Right off of The Meadows so you can putt around on the putting greens, walk down to where some of the Edinburgh Festival shows are playing, or get to the Royal Mile within 20 minutes of walking.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Gregory B, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and all of our facilities with in the hotel. We look forward to the pleasure of welcoming you back when you returning to Edinburgh. Yours sincerely, Jason Doga

"Perfect Wedding Venue"

5
Anne26262, San Francisco 07/08/2018

We had our wedding at the Bruntsfield on 27 July and I can't recommend it enough. Fiona, Ian and team were amazing and made sure that everything was just perfect for our big day. Nothing was too much trouble and all the little extra, personal touches just made it so special! Thank you from the bottom of our hearts for ensuring our day is one we'll never forget.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ann, Congratulations on your wedding! Thank you so much for your five star review and lovely comments regarding the hotel and staff on your wedding day. I will pass on your thanks to the team as they do value your feedback. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga

"Good location and pleasant; can be a bit noisy and hot in summer."

4
Fuzby, Iowa 06/08/2018

The location is the best feature of this hotel; directly across from the 'Links', which are quite pleasant to stroll through, and within a walk from many major attractions, shopping, restaurants. Rooms are pleasant and comfortable, food is very good and staff are friendly. In summer, windows open just a few inches and rooms can be stuffy on hot days. There is also quite a bit of traffic noise, so bring ear plugs if you aren't a heavy sleeper (wedding parties at the hotel can also bring quite a bit of noise). Overall, a nice place.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great 3 night stay for first time in Edinburgh"

5
ccare, stoke 02/08/2018

Smart Victorian town-house hotel in upmarket suburb. Lots of style. Easy to find, on main road. 20 min walk to city centre. Limited free on-site parking (approx 14 cars). 3 floors. Modern stylish reception. Lift. Room 213 very quiet / clean / large / comfortable double bed / 2 armchairs / desk / table / wardrobe with plenty of proper hangers / bathroom with bath & separate shower / plenty hot water / tea making facilities / 32" flat screen tv. Great quirky corridors - ups & downs, lefts & rights. All staff very polite & helpful. Bistro - restaurant. Good selection at breakfast - unhurried. Evening dining reasonably priced for capital city. We will stay again on next visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ccare, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and all of our facilities with in the hotel. We look forward to the pleasure of welcoming you back when you returning to Edinburgh. Yours sincerely, Jason

"Great stay - accommodated our family of 5!"

5
Margaret C, Sherwood Park, Canada 01/08/2018

This a great hotel, especially if you are two adults and three children. We had a great room that was clean and comfortable. A 15 minute walk to the main area of town and is across the street from a lovely park. Great place to stay, price was reasonable and the breakfast was great too. Front staff were helpful and friendly. I would highly recommend this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Margaret, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay and you found the room comfortable. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason.

"Newly Renovated, and OH So Nice!"

5
Denise S, Temecula, United States 23/07/2018

If you don't mind a bit of traffic noise, this Hotel was it!. I loved looking out the window to see a park across the street. We had the first floor room. Very convenient to the Lobby & Restaurant. There is no air-conditioning in this Hotel, but Edinburgh's weather is always pleasant and they provide a Fan, which helps cut down on the traffic noise. Comfortable bed, nice damask sheets and down feather pillows made for a well rested good nights sleep.

"Townhouse comfort, genuine hospitality and a fresh new look."

5
User 21/07/2018

I have been staying at The Bruntsfield for some 17 plus years and after all this time the staff still epitomise the friendliness, genuine hospitality and service that attracted me to the hotel years ago. The recent refreshment of the decor has bought more light and space and a certain contemporary feel that makes a real change for the better to the ambiance. The bar and restaurant offer great choice and quality. The rooms are not modern identical boxes but well thought out spaces making the most of the space available. Really comfortable beds and linen. If only all hotels were like this for a single visit but when it is your 200th, it is really somewhere special.

"Fabulous hotel"

5
ddelaney633, Gold Coast, Australia 19/07/2018

We had a great room here with windows that opened to a leafy courtyard. Lots of room, very clean and well located. Staff are friendly and helpful. There's a lovely park across the road. The hotel has lots of character. It was a walk of about 15 minutes to the town centre and 30 to the castle. Cabs are cheap and plentiful. We walked all day but generally caught a cab back at no fit when we were tired. The restaurant is great with good food and friendly service. I recommend staying here !!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ddelanet633, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Our team appreciates your kind comments. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Wedding "

5
User 13/07/2018

We stayed at this hotel for my wedding, room was outstanding fantastic bath and shower, very clean. Room was spacious. Staff where amazing and friendly and very helpful. We had our wedding here too i cannot thank all the staff for making our day so special, fiona sales manager was fantastic nothing was a problem and iain who co ordinated our wedding on the day well no words can explain how amazing he was. Food was lovely drinks lovely and service outstanding

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Leighann, Congratulations on your wedding, thank you so much for your five star review and lovely comments regarding the hotel and staff on your wedding day. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason.

"Lovely park view, confortable beds and rich breakfast"

5
Alex H, Milan, Italy 12/07/2018

The short distance walk to the center was very pleasant through the park. Instead of the taxi we preferred to enjoy walking through the free golf green and people having barbecue on the grass. Our room had a very high ceiling and 3 windows looking on the park. The mattress was very comfortable and the bathroom super clean. The staff is very friendly and smiling especially Sabrina. Breakfast is special with gluten free choices , fresh fruit and warm eggs cooked at the moment following our personal tastes. Scrambled with smoked salmon was our favorite. Yogurt with seeds, raisins, cranberry and nuts was superb. The restaurant in the green courtyard is a relaxing bonus after a long walk and the menu was varied and not expensive. Definitively an excellent experience

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alex, Thank you so much for your 5 Star review of our hotel. I am pleased to hear you enjoyed our comfortable beds and the choice on the breakfast menu. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Edinburgh july18"

5
asehendo, London, United Kingdom 08/07/2018

Once again very good. Stayed in the new rooms which are outstanding. Very comfortable bed, deep bath and wide shower head. Helpful friendly staff very good breakfast and hotel bar. I highly recommend this consistsntly good hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear asehendo, I'm very pleased you enjoyed your stay with us - thank you for our 5 star review. Jason

"Wonderful Hotel"

5
copdoc2, Centennial, Colorado 05/07/2018

My husband and I spent 3 nights at this hotel. It was warm, welcoming and the location was great. It is within walking distance of the Edinburgh Castle, the Royal Mile, the University of Edinburgh and The Meadows. The breakfast was great with the traditional Scottish Breakfast as well as several healthy options. There is convenient parking and the rooms are large and well equipped. We plan to stay here again, if we return to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear copdoc2, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason

"Fantastic Hotel !"

5
Sassisnipper, Scotland 05/07/2018

Just returned home from a two night stay at the Bruntsfield,I found it on Tripadvisor when looking for somewhere for my Mum and I as we'd been invited to The Royal Garden Party. I booked a twin room which was very conveniently situated just through the door from the reception.It was airy and spacious with two super comfy beds.It had everything we needed and more including a bath and shower. We ate in the restaurant both nights and the food and service was excellent.The bar/bistro area is cozy and modern with a lovely courtyard,garden area leading off the main dining room. The breakfast both mornings were also very good,something for everyone.The staff are very friendly and professional.The manager even took time to stop and ask how our stay was etc,not often you get that in a hotel as they are usually too busy. I'm so glad we found this little gem as I'd highly recommend it if you plan a trip to the city,Bruntsfield area has some lovely designer shops, cafes and eateries and a beautiful park across from the hotel. I for sure would definitely stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sassisnipper, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay and you found the food excellent. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason. Delete Response

"stay overnight"

5
siegrid M, Edinburgh, United Kingdom 29/06/2018

wonderful place to stay.Staff are the best and also the food is so good you don't want to leave. Lots for people to see in Edinburgh and we use it for a short stay away from home for a break. would recommend this hotel to everyone that would like to stay in Edinburgh

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Siegrid M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason General Manager

"Nice hotel with parking and decent breakfast"

4
Tstylistic78, Nottingham, United Kingdom 27/06/2018

I stayed for 3 nights over the weekend. I paid £165 per night which was a bit pricy but hotel was nice. Good variety for breakfast and parking was good. Limited spaces but I got a space every day apart from the first night when there was a wedding reception (perhaps up to 20 spaces). There is also free parking across the road in the evenings and sundays. 20 minute walk from the castle and royal mile if you know the best route. I would recommend as location is good. I think further central would make parking difficult. Creaky floorboards though.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great location!"

5
Karen D, Winnipeg, Canada 25/06/2018

We thoroughly enjoyed our stay at the Bruntsfield. It is located in the west end of Edinburgh- a beautiful part of the city with large green spaces, and ample shops and restaurants in the area. It's a nice residential area to walk in. The hotel rooms were spacious, and clean. The hotel staff were friendly and very helpful with directions and restaurant suggestions. The breakfasts were very good. Thank you for the excellent service provided by all!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Karen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason General Manager

"Friendly staff, good location "

4
Cate M, Sheffield, United Kingdom 22/06/2018

This hotel is a short distance from the city centre, which is easily accessible by a frequent bus service. There is a wide range of shops and bistros nearby, so you don't have to go far if you don't want to eat in the hotel. The hotel is housed in linked Victorian properties so the rooms have more character than the more modern alternatives. Having been recently refurbished, the decor is really nice. My room was more spacious than I expected and was spotless as well as comfortable. The staff could not have been more helpful or friendly.

"This is not a 3 star hotel."

2
jwinowiecki17, Kingsley, Michigan 20/06/2018

I stayed here 2-14 May while visiting my son who is a university student. I needed a hotel close to his apartment. However there were many issues. I was put in the wrong room,a shabby"family room" with bunk beds instead of the Executive room I paid for. The housekeeping was sloppy (bottle cap under night stand) and the restocking of coffee making supplies hit or miss. There was endless construction in the Lobby leading to almost daily power outage s. No signs were posted on elevators or electric doors. I had to find my way to my room by the backstairs in a dark corridor, no emergency lighting. There is no ice machine and mini fridges are unheard of. I felt like I was camping in a construction site. The GM, Jason Doga,was difficult to meet with and by the end of my stay had actually done nothing to improve my opinion of his hotel. I had asked for a reduction in my (paid in full) bill at our meeting. By Checkout I had heard nothing from him and staff informed me no changes were made to my bill but they would be glad to have me stay with them in future at a 20 percent discount!

"Noisy but nice"

4
DavidGuppy, Wales 15/06/2018

Much better than average chain hotel Location away from centre turistico but next to a lovely park. About 20 min Royal mile. Lots of individual shops and restaurants close. Hotel recently refurbished, nice big rooms but no A/C therefore with windows open ......noisy. Shouldn't be a problem most of the year

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Sincerely, Jason.

"Comfortable city hotel"

5
avisanddavid, cuffley 14/06/2018

Staff very helpful and friendly . Suggest asking for rear facing room as main road can be very busy and the property does not have double glazing . Bus stop about three minutes walk t9 right if hotel and regular service takes you into city centre

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear avisanddavid, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"A great hotel"

5
keithoflondon, London, Ontario 09/06/2018

First, a huge thank to Janis who helped me print our boarding passes. Indeed all of the staff were excellent in this hotel. This hotel is a series of townhouses put together. Our room was beautifully appointed. The bed was exceptionally comfortable. The breakfasts were included and were excellent. This is a fabulous bar and restaurant at this Best Western. We were also so very close to some major attractions -- museums, art galleries, and great shopping. The Bruntsfield community is a delight -- great restaurants and shops nearby. There is even a wonderful local Church of Scotland congregation within walking distance -- Barclay Viewforth. But the staff are the ones who excelled in offering great service. Thank you. (One thing to note. This is an old hotel. No airconditioning. It got quite hot some nights. There was a fan).

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Keithoflondon, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback, I will pass your thanks to Janis he will be pleased. It is also good to hear our Bisque restaurant and bar was excellent. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"great location, but poor value given its price"

4
GaryW14, London 04/06/2018

We had a large comfortable bed in a spacious room, a reasonably sized bathroom with a bath, toiletries, tea and coffee making facilities with biscuits, and the buffet breakfast was good, and the staff we met were friendly and helpful, and the hotel is located opposite urban parkland in the affluent Edinburgh suburb of Bruntsfield, quite close to the city centre, with some free parking available to guests, which is helpful as the roads around the hotel are controlled parking zones. But...if you're going to badge your own brand as "plus" and charge as much as this hotel does, then there are quite a few things that you should be doing, and not doing. When we arrived the entrance hall was covered on both sides with pieces of paper billowing in the wind, to indicate perhaps half-finished decorations; we had to wait for the one receptionist to be available, as she had several things to contend with (so there needed to be a second receptionist) and whilst we waited we thought we would have a cup of the free coffee in the reception area - but the flask was empty. The door to our room (No.146) didn't fit tightly, so vibrated every time someone opened the fire door in the corridor (we wedged it tight with some paper), there was no air conditioning (just an electric fire for when it was cold and a fan for when it was hot) and no bottled water nor a mini fridge/bar. The TV had the usual bog-standard Freeview channels, rather than some kind of subscription package or even just BBC iplayer and ITV Hub. Our bath towels went missing after the first day and we had to request replacements, and our pyjamas were just tossed on to furniture when our bed was made, rather than folded and put on the bed. It was possible to order breakfast in bed, but not a cooked breakfast. Some of these things I don't mind and are unimportant compared to world hunger for example, and we had a perfectly comfortable time, but if you're charging that much for a room then you should be providing more. The Great Western bean counters need to be investing more in this hotel to make it good value, both in terms of room attributes and also more staff. At the moment they're trading on their location and that's not good enough.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear GaryW14 Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments. We have been continuously upgrading different areas of the hotel over the past years, with our latest extensive project on going over the last few month, it is never a good time under go such a project. I am sorry to hear our service did not meet your expectations please contact myself so we can discuss your experience in more detail. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason General Manager.

"Lovely hotel and amazing bathroom"

5
tinkerbell49_11, Chorley, United Kingdom 01/06/2018

We spent a lovely few days here for my husband's birthday. The staff were really friendly, especially the staff in the restaurant who made his birthday special. It was within easy walking distance of the centre of Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tinkerbell49_11, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Lovely building, great rooms and extremely pleasant/helpful staff - 11 out of 10!!!!!!!"

5
ADC07, Bridgwater, United Kingdom 31/05/2018

When we arrived the staff were very cheerful and helpful - nothing was too much trouble. The rooms were very clean and everything you could want/need was available. Meals within the hotel were very nice and not expensive. i would thoroughly recommend anyone to stay there!!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ADC07, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Our team appreciates your kind comments. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Elegant, centrally located hotel"

4
ANM106, Houston, Texas 30/05/2018

While self parking was a bit of a nightmare, this hotel was a nice surprise at the end of a long travel day. After checking into our nice centrally located room we relied on the staff's recommendation and ventured out for an afternoon of sightseeing. The front desk again was most helpful making us dinner reservations. Breakfast is served in a very nice newly remodeled area that spills out onto a quaint cobbled courtyard. This is a comfortable well appointed hotel that I would gladly return to during future travel. My only criticism was the lack of help to carry heavy suitcases up and down the steep front entry staircase.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ANM106, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry to hear that no one in the team offered help you with your suitcases as they should as part of the service. We look forward to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. sincerely Jason

"Excellent"

5
User 20/05/2018

I stayed 1 week at Bruntsfield hotel and I was very happy about that. Staff was really kind and helpful (particularly Angela who helped me more than ones), room clean and breakfast with a large variety of thing. Recommended for sure!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anna, Thank you very much for your five star review of our hotel. I am happy to hear that you enjoyed your stay with us. This is something our team is very proud of. I will pass on your kind words and thank the team, they do appreciate your comments. We look forward to welcoming back you soon. Yours sincerely, Jason.

"Sisters weekend"

4
Joan G, Stranraer, United Kingdom 01/05/2018

Lovely hotel located near city centre ,on bus route and easy walking distance.large comfortable room,breakfast a mixture of cereals and fruit and lovely cooked breakfast.staff friendly Some refurbishment works in reception area but no disruption to guests.nice touch free coffee and tea to go at reception.would definitely stay there again

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Joan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and the wedding you attended with us. It is very rewarding for staff to receive such positive feedback and we look forward to welcome you back in the future. Yours sincerely, Jason,

"Great place to stay"

4
alkaz581, Wolverhampton, United Kingdom 30/04/2018

We stayed recently for a long weekend, and i have to say we were very pleased with the hotel, staff were all very helpful and friendly, our room was on ground floor facing the park opposite, spacious room with a large bathroom well fitted out, i was very surprised being on the front we never heard a sound from outside and slept very well,Breakfast was good with a large choice of hot and cold food although we had to pay an extra £10 EACH for breakfast, there is parking on the front of the hotel but limited, i would stay here again on our next visit to this lovely city.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear alkaz581, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Good location"

4
J M, Newark-on-Trent, United Kingdom 27/04/2018

We stayed here for 3 nights this week. The hotel is well located outside the city centre but directly opposite some lovely green space and just on the edge of Morningside. Bus stops are only 100 m either side with very frequent service into the city and beyond, including directly to Ocean Terminal where the Royal Yacht Britannia is now berthed. The hotel is coming towards the end of a major refurbishment with the Reception/Foyer being finished this week. Some of the rooms are still under wraps but this did not impact on our stay. Our room was large and well appointed, overlooking the courtyard, very quiet and comfortable. The bathroom was also large and bright with sufficient toiletries for our needs. Breakfast comprised a good selection of cold and hot items, the latter freshly cooked to order and service was pleasant. Dinner was good, although we did have an issue with undercooking of one vegetable (swiftly amended). It was somewhat disappointing that a lady was allowed to carry on a loud mobile phone conversation for almost an hour - business related but nonetheless not conducive to conducting our own conversation. She even talked all the way through eating a roast dinner! The bar is a little 'diner-ish', with large tables and would be enhanced with a more intimate setting of lower tables in at least one part. It was noted that the bucket seats, although comfortable, are fraying badly at the bottom; however, it is possible that this area has yet to be refurbished. It was also surprising that, having ordered drinks at the bar, they were not delivered to the table; there would appear to be sufficient staff for this to happen. There are plenty of good bistros, coffee shops and restaurants within easy walking distance of the hotel. All things considered, the overwhelming thought was we would definitely stay here again.

Jason D, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JM, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments and all point taken on board. We have been continuously upgrading and renewing different areas of the hotel over the past years and with large project this year. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Excellent room and great service"

4
User 26/04/2018

I would recommend this hotel, there were just some minor niggles for our stay which included the cooked breakfast, which was OK but the poached eggs were closer to hard-boiled on the second day I opted for the porridge which was much better and my husband took the scrambled eggs rather than the poached which were also much better. There were some renovations going on in the reception area but that was more disruptive to the staff than the guests and I am sure will look lovely when it is complete. The steps to the entrance are very steep and I didn't see a disabled access ramp which would have been helpful with the suitcases. The bathroom door in our room had a lock that would stick every now and again which was a little worrying. The bed was great and we had the best nights sleep of our trip so far. Recommended improvements, a fridge and air conditioning, the heating works very well but the room can get very warm and I wouldn't want to stay there in the hight of summer. Overall this is a nice hotel and the staff were fantastic and they did have car parking which is a premium in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Nicky, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry breakfast was not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason. Delete Response

"John & Dianne/ Chester. Touring Scotland"

4
j_taylor11, Chester, United Kingdom 25/04/2018

Our stay at the Bruntsfield was a very pleasant one for the two nights we had there. Our room was on the first floor at the rear with a view towards the city. It was clean, quite spacious and had a lovely bathroom with toiletries and a comfortable bed. The Brasserie and Bar was in the basement and breakfast was hot and served to order although a little slow in coming. The staff could not have been more welcoming and helpful with a smile when spoken to. The hotel is certainly very conveniently positioned with the city centre reached in a gentle 20min walk or alternatively there is a bus stop just down from the hotel. Car parking is a problem at the moment as there are refurbishments being carried out in some rooms. However this did not prevent us parking our car for the duration of our stay. We have to add that there was no noise from the work being carried out in some of the rooms which is to the credit of the hotel. Overall we could recommend this hotel as an ideal out of city stay avoiding the hustle and bustle of Edinburgh. The city has so much to offer for all tastes and has many sites to see with endless fine restaurants and shops galore with so much friendly Scottish hospitality in the many pubs and bars in the city.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear j_taylor11, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Poor first impressions give way to excellent stay."

5
StevenBeller, Washington DC, District of Columbia 17/04/2018

Our stay here did not start well. When we arrived in the late morning after a transatlantic flight, the foyer of the hotel was completely ripped up, in the middle of a complete redecoration/reconstruction, and therefore we could not wait there in comfort while we waited for the room to become available. We could wait in the brasserie downstairs, but that was a bit cramped, and awkward, as we were just hanging out, not ordering anything but a cup of tea. Also, our room did not become available until exactly at 3pm, which is unusually rigid, even for rule-abiding Scots. From then on, however, our stay was excellent. The room for which we had waited so long was a lovely suite, with more than enough room for the two of us, and with a great deal of charm and character (and a very nice bathroom). And the staff were friendly, efficient and helpful. Even the breakfast that we had on our last day was good, and in the light and airy part of the brasserie that had been closed when we first arrived. Indeed the foyer area was already beginning to resume some form of order and comfort, with chairs brought back in. Overall this was an excellent stay, despite first impressions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mr. Beller, Thank you so much for your five star review of our hotel. I am pleased to hear your stay improved to an excellent stay despite the hotel refurbishments, it is never a good time to do this kind of work. The hotel service is something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Great Hotel."

5
kimcooking, Paignton, United Kingdom 17/04/2018

My husband and I have just come back after spending four nights at this hotel. What can I say ,after a not so good start , which was rectified very quickly by Ian who is a credit to this hotel we had a wonderful stay . All members of staff are friendly and polite , no matter where in the hotel you were. Breakfast was plentiful hot and cold choices. It was our first time having a traditional Scottish breakfast , it certainly didn't disappoint. Imogen on reception was first class . I cannot recommend this hotel enough. Try it you will not be disappointed.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kimcooking, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Regular customer no more!"

2
jdf111111, Aberdeenshire, United Kingdom 07/04/2018

Having stayed at this hotel several times a year for a number of years I will not be returning. Principally because my complaint received an irrelevant corporate speak reply and my follow up, merely trying to get a yes or no response was ignored. On arrival my wife (I was away on business unexpectedly) was given a "dirty room"; including coffee or cosmetic stains on surfaces. This was fairly quickly rectified after she complained - but no apology from the receptionist who booked her in when she returned the key for this room - a little thing but annoying none the less. My second point related to the upgrading works which the hotel was doing that resulted in much reduced onsite parking - a real pain/expense to find alternate parking in Edinburgh. I merely asked them to confirm they would inform me of similar works when booking in the future - question ignored. When I responded to the automated "how did we do?" email with the same question, once again ignored. Being a busy Edinburgh hotel they can obviously afford to do this.

Russell_Imrie, Managing Director at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jdf111111, I appreciate your candid feedback following your recent stay with us. It is clear that we performed well below expectations and is certainly not the quality of service I expect my team to provide. We value your business and would welcome the opportunity to show you that your experience was a “one-off” and not our usual standards. Our upgrading work will be complete by end of a May and I am sure you will be impressed. Our car parking is indeed restricted during these building works however we are happy for guests to double park in our car park and we will contact guests just as soon as a space becomes available. Please email my General Manager, jason.doga@thebruntsfield.co.uk who will restablish your faith on our Hotel. Best regards, Russell Imrie

"Great"

4
Martin F, Bathgate, United Kingdom 05/04/2018

At a wedding at the hotel and stayed overnight. Hotel is very central - just 5 mins to Princess Street. Not many parking spaces but you can park on the road outside although it's £2 for each hour, max stay 4 hours. We had to park on the road but managed to get a space in the hotel car park after an hour or so after watching for 10 mins for a space to come available in the car park. The hotel has a lot stairs to get to the bar/restaurant - however they do have lifts to each area. The bar was small but nice, although it was a bit like a cellar, the dining room is next to the bar. The wedding we attended was superb with a great private area. We had a family room and this was really big king bed with separate room with bunk beds, each area had its own TV and shared a nice, big, bathroom with shower, which was very clean. Breakfast was good too, with help yourself coals meats, cheeses and breads. Our order for hot food was taken quickly from a great selection, we don't eat pork, and we had a lot of options. Would definitely return and recommend

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Martin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and the wedding you attended with us. It is very rewarding for staff to receive such positive feedback and we look forward to welcome you back in the future. Yours sincerely, Jason,

"Good location and breakfast"

4
Catherine C, London, England, United Kingdom 04/04/2018

We stayed over Easter weekend for a night. Primarily was looking for a reasonable priced hotel with free parking. Staff were friendly and they even a complimentary shortbread and water upon arrival at check in - bonus! The twin room was decent size and comfortable - look like the bathroom had just been remodelled as it looked quite new. The only downfall was that our wall between our neighbours was a bit thin and they seemed to be enjoying each others company during the night.....three times. We headed out to dinner in Old Town which was about a 15minute walk down the road. We splashed out and purchased breakfast which didn't disappoint. We didn't realise that there was a hot option included and after tucking into the cereals and toast we were greeted the hot menu which we also made full advantage of so well worth it! Overall we had a pleasant stay minus a bit of an interrupted sleep

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Excellent Hotel"

5
cr4bby, Rugby, United Kingdom 02/04/2018

We visited this hotel over Easter and can not speak highly enough of it. From being checked in by a very polite and helpful young lady to the staff at breakfast everyone was happy helpful and obliging. The hotel is spotlessly clean and fresh there was some work being undertaken in the hotel but the workmen were polite and this did not in any way spoil our stay. The rooms are well equipped beds very comfy. Fluffy white towels and bathrobes plenty of tea and coffee with biscuits replenished daily. Breakfast choice was excellent and served piping hot, fresh pastries and juices real coffee and very attentive service. We would definitely highly recommend this superb hotel - thank you to all the staff for making our stay so enjoyable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind word and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Very comfortable and great value stay."

4
Fiona M, Scotland, United Kingdom 01/04/2018

I stayed here for 3 nights over Easter - the parking is a great asset. The hotel staff could not have been friendlier or more helpful and the room was perfectly clean. The hotel even had an Easter egg and card waiting outside every room which was a lovely touch.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Fiona, Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us this Easter I hope you enjoy your Easter egg. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Wedding Anniversary"

4
Kirstie W, Shotley Bridge, United Kingdom 25/03/2018

Quite easy to find, we got the number 11 bus from near Waverley station and got off not far from the hotel. When we arrived it was undergoing some revamp work in the foyer, the receptionist apologised for the work but to be honest it was nothing that would interfere with the stay, although I was a bit worried when we realised our room was above where the guys were cutting wood outside, I need not have worried as nothing disturbed us. We were early for the room but the hotel were happy for us to leave our cases and go out exploring. It took about 30 minutes to walk into the old town, a very pleasant walk although could be challenging for people with small children or those poor walking, but there are plenty of buses and taxis that don't cost a lot of money. When we got back we went to check in, and my husband seemed a little puzzled at the price on the invoice, when we got to the room he looked up his invoice and noticed he was being charged £80 more than he thought, he then advised he had booked champagne for the following day for our wedding anniversary, when he queried the bill they found he had been charged twice, they were very apologetic, but I had asked my husband to cancel the champagne as we were going out anyway, it was a nice gesture on his part though. The room was amazing! A large suite. I am quite picky when it comes to hotel rooms and there were a few a things I thought could be better, but that did not detract from the overall experience so not worth mentioning, a good size bathroom with anti slip mats for bath and shower (a very good touch), towels were lovely. There was also a hairdryer (that I couldn't find but my husband did), a safe, a well stocked tea tray, a tv with good channel selection, room service was also available although we did not take it up. Breakfast is available which you can book after you check in through the reception, again not something we did as we wanted to try a couple of local places. I would definitely be back, the staff were lovely and accommodating, well worth a stay!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kirstie, Many happy returns on your wedding anniversary. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry to hear there was a problem with the champagne and bill. It is very rewarding for staff to receive such positive feedback and we hope we can welcome you back in the future. Yours sincerely, Jason,

"Decent hotel"

4
Jerseybean26, Jersey, Channel Islands 24/03/2018

Welcoming and comfortable hotel in a good location, within an easy walk of the City centre. It is currently being redecorated in the communal areas. Good breakfast and helpful staff. Bedrooms have usual facilities and a decent shower.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Loved this Hotel"

5
Lilkehoe, Newport Beach, California 21/03/2018

This hotel was absolutely perfect even though there was construction in the lobby area. It looked wonderful, the room was really very nice, and the included breakfast was perfect. Also the location is perfect for anyone without a vehicle....close to lots of places of interest. Would come back for sure.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Lovely hotel ..welcoming staff"

5
a83winterbottom, Blackpool, United Kingdom 15/03/2018

We had a great stay here ......reception area is being decorated so a little bit of a mess but im sure it will look lovely when complete ....didnt make a difference to our stay though ...room was lovely ..breakfasts were tasty and lots of choice ...staff were friendly and very helpful ...perfect location for us ...only £7 in a taxi to the castle ....but walkable in 20 mins ...had a fab break ..already recommended to friends and we will return in the future x

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga Delete Response

"Extended stay"

5
Linda J, Wells, England, United Kingdom 07/03/2018

We booked for 4 nights but ended staying for 7, due to the bad snow storm.The hotel was very good to us nothing was to much trouble when we realized we were not going to be able to get our train. The staff let use stay in the room that we had when the 1st booked in, the staff were very friendly, and helpful,the room was on the ground floor and of a good size,the food was outstanding

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Linda, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us despite the weather. It's something our team takes great pride in, so we value your feedback. We can't wait to have the pleasure of welcoming you back to the hotel in the summer time. Yours sincerely, Jason.

"Great location"

5
Nules30, London, United Kingdom 06/03/2018

Lovely residential area with lots of restaurants and cafes. Beautiful park opposite the hotel andi it only takes fifteen minutes to get to Princes Street by bus - Numbers 11 and 16 two minutes from hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We will look forward to welcoming you back soon. Yours sincerely, Jason. Delete Response

"Again a lovely experience"

5
stewart5852, Aberdeen, United Kingdom 04/03/2018

Again this hotel more than matched our anticipation. Although renovation work was going on we were still greeted by happy smiling reception staff. Our room had obviously been renovated and it was lovely. Only down comment is why do you not replace the biscuits on the tea tray? Breakfast up to its usual high standard and nice to see a bit of renovation had been done here as well. My only criticism of the hotel is their website. We had to use the balance of a voucher my wife had received as a present, there is no facility on the booking page to input the voucher number. When I contacted the hotel they were quoting the normal price not the website special price. After some discussion we were eventually able to book over the phone at the website price. Small suggestion to the hotel is put a voucher box on your website for bookings. However that did not detract form an enjoyable 2 night stay.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Stewart5852, Thank you so much for your five star review of our hotel and restaurant. I am so happy you enjoyed food quality and service. I am sorry for the inconvenience you experience during the booking process, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Absolutely Amazing Experience "

5
User 04/03/2018

Myself and husband went to stay for Valentine's Day and it was beautiful! It is having some work done at the moment but never caused any problems at all, staff were absolutely fantastic! The room was lovely! And the bathroom was to die for!! Absolutely amazing! With the freestanding bath in the middle of the room was just perfect and the views over the forth from the bath!! Perfect! The food in the restaurant was lovely and a nice relaxing Atmosphere Highly recommend it and would love to visit again

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tracy, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind word and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Delete Response

"Be care !"

2
François M, Reims, France 27/02/2018

When arriving at 13:00 at the hotel, we have disturbed a lot of workers doing works inside the hotel. The receptionist told us "Don't be afraid there is noise, but only between 9:00 and 17:00" !!! Our room was available at 15:00, so we have decided to begin the visit of Edinburgh. At 17:00, we came back to the hotel. I told the receptionist : "You should mention the works in progress on your website". Rather than apologize, she answered "You forgot to sign this paragraph where you accept to pay 200 £ if you smoke in your room". Fortunately for us, we had planed a lot of visits, more the match at Murrayfield Stadium. But it is a shame for this hotel and a pity for the Best Western company...

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason D

"Exceptional Hotel"

5
User 26/02/2018

Have stayed here with my husband regularly for 15 years,without doubt ticks all the boxes,great staff very friendly,nothing too much trouble,SERVED fresh cooked breakfast,(not pre cooked from Buffet),we ate at The Bisque brasserie both evenings,nice atmosphere and very good food. large room and bathroom,very comfortable bed,slept really well. Refurb was taking place which came as a bit of a shock on our arrival,pre warning of building works would have been nice as there was no lounge area to relax. A classy area of Edinburgh,walking distance to city centre,independent shops and bars close by,nice park opposite hotel We will return later in the year,special hotel

"Excellent stay"

5
113gracee, Lincoln, United Kingdom 19/02/2018

Stayed here for the 2nd time Excellent experience as before some work being undertaken on entrance area etc but we were not inconvenienced. Excellent extensive breakfast menu All staff helpful very We enjoyed the city and the hotel was very convenient for tourism and looks out onto to pleasant park area - and witrh excellent shops and amenities neartby

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Lovely hotel"

5
User 18/02/2018

Stayed here as I was in Edinburgh for a weeks course with work. Although the hotel was in middle of refurbishment it was still very nice and clean. Room was very comfortable and every day it was cleaned, towels replaced and tea/coffee replenished. Ate once in hotel restaurant and had a great meal in nice surroundings. Would stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga

"Nice hotel"

4
User 10/02/2018

Stayed at the Bruntsfield hotel for a night at the weekend, car park is small and is on a first come basis but there is plenty of parking on the road outside which you have to pay for. Hotel is currently going through a refurb so the reception area has plastic screens all over hiding the refurb. We stayed in a deluxe room which was very nice and spacious. Hotel is about a 15 min walk into the centre

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Wonderful place to stay"

5
jumpingovertheedge, Solihull, United Kingdom 10/02/2018

Great room, quiet, well lit, warm and comfortable . wonderful service & good food in the bisque I enjoyed great steaks, chicken dishes and deserts which delighted. Absolutely 1st rate a particular mention to Robert who's service at the bar was exceptional. The builders are in doing work primarily in the reception area and I never heard a peep , coming back again soon.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, I will pass your feedback to Robert as I know he will be pleased. We will look forward to welcoming you back to the hotel in the future. Yours sincerely, Jason Doga,

"Very bad experience "

1
User 08/02/2018

Stayed round the corner from here but decided to treat ourselves on our last evening by having a meal wish we hadn't bothered. Ordered crispy lemon chicken to start which was just a soggy mess. Egg mayo on white cake as egg mayo on brown. At no point were we asked if everything was ok. When they finally came to take away the half eaten food and I complained all I got was an “o”. After waiting 15 mins for the option of dessert we gave up and asked for the bill where a grand total of £2 was deducted. Sent an email to them on Monday morning and still no apology by Thursday.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mrs Karen Statton, Thank you for review of our restaurant and food regarding your experience at our Bisque restaurant. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider eating with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason

"Excellent hotel in a perfect location"

5
einsteinjrp, Glasgow 01/02/2018

We had another fabulous stay at the Bruntsfield. Lovely room - good-sized, clean and all the usual complementaries. Breakfast was very good as was the meal in the Brasserie. Perfectly located for a weekend trip to the capital. Will certainly be back.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good evening, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Dorans"

5
MdandMd, London, United Kingdom 22/01/2018

Excellent service, spacious room, pleasantly decorated. Great choices for breakfast with many healthy options, including vegetarian haggis, as well as the usual meaty cooked type. All in a nice part of town. Home made short bread biscuits an added bonus. Thoroughly recommended and will planning to stay there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We will look forward to welcoming you back soon. Yours sincerely, Jason.

"First Rate Service & Room"

5
melaniec296, Northumberland 21/01/2018

We stayed here for my husband's 50th birthday weekend in Edinburgh and I couldn't be more pleased with the value for money the Bruntsfield provided. I had made them aware of our celebration and we were greeted with a birthday card and petit fours in our room. A very nice touch, thank you! The room (111) was spacious and featured a large bed, separate seating area and a huge bathroom with separate bath and shower. I would like to congratulate the unsung heros/heroines of the hotel trade (the cleaners) who obviously take care and a great deal of pride in their work. No smeary mirrors, cobwebs or dusty skirting boards here! Breakfast was included in our room rate but is charged at £14.50 pp if you book room only. It is worth it! Fresh fruit, cheeses, pastries which taste delicious, yoghurt, cereals, toast....and a cooked breakfast which is cooked to order. I would highly recommend the Bruntsfield. It ticked all of our boxes: location; car park; room size; reception staff; waitresses; beautifully clean and a fabulous breakfast. Definitely one to return to! Tip: Book direct with the hotel - you may get additional perks.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and our breakfast. We hope to have the pleasure of welcoming you back to the hotel in the future. Yours sincerely, Jason Doga,

"Birthday surprise "

5
Glenn K, Morpeth, United Kingdom 21/01/2018

I visited the hotel with my wife as a surprise for my birthday. On arrival we found that the room we had booked had been upgraded which was a very nice touch. When we got into the room, we had been left some nice little cakes and I received a birthday card. How lovely is that? All the staff were fantastic throughout our visit and special mention must go to the cleaners of our room (111). The room was immaculate during our stay and we could not find anything to complain about. Reception staff were very helpful and always available. Breakfast was lovely and gave us a really good start to the day. Only drawback is the parking. We were lucky to find a spot but you may struggle if you don't arrive early. All in all though, an excellent visit, an excellent hotel, excellent staff and I will not hesitate to stay at this hotel again when I am next in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Glenn, Happy Birthday Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and our breakfast. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Average"

3
Ann H, Aberdeen, United Kingdom 15/01/2018

The hotel was well situated with regards to the city centre. The room was large and the bed comfortable. The temperature in the room was perfect. The road outside the hotel was very busy, but by keeping the windows closed and the curtains closed we had a good night sleep. The breakfast was excellent. My only complaint with this hotel and the reason I scored average was because of the staff. We both felt, the staff (not all, I hasten to add) were not very friendly or indeed helpful. They were a little "stand offish" and this made our stay less than perfect. I would not return to this hotel, there are other hotels in Edinburgh with more accomodating staff.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ann, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely Jason Doga

"Best of Edinburgh brilliant Bruntsfield"

5
Sportycam, Dumfries 14/01/2018

I travelled to this hotel as a first time guest with other half for a birthday trip.On arrival ,free parking available on site excellent.Beautifully checked in and our room,what a lovely room.sofa room also.These are big high ceiling rooms ,lovely and warm ,with all the amenities you require .working wifi.The staff are the heart of this lovely hotel, extremely friendly genuine nice people, what more do you need .Breakfast, I have stayed in Edinburgh at one of the high end hotel chains, and the presentation ,excellent quality food with excellent variety and choice .The atmostphere along with very nice breakfast staff perfect combination.Congratulations Bruntsfield keep up the excellent work you hotel ticks all the most important boxes ,thank you so much

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We also work hard in ensuring we offer a competitive price for accommodation at Edinburgh. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Your sincerely, Jason Doga.

"V. pleasant overall, despite bath!"

4
S P, Dunblane, Scotland 14/01/2018

Good hotel, very comfortable stay, room large, well appointed and v.clean, great night's sleep and friendly welcome. Only thing I was a bit disappointed with was size of bath, which wasn't full size. I'd booked by phone, partly to help the hotel avoid an agency fee and specifically to check if the bathroom actually had a proper bath, and was reassured it did. I was really looking forward to a morning soak, but couldn't have it in such a small tub. Oh the first world problems we grumble about, eh?

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear SP Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. I am sorry we did not get the bath right for you, but we will get it right next time you visit. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Xmas treat"

5
mgsDoncaster, Doncaster 13/01/2018

Stayed for 2 nights between xmas and new year. This hotel is excellent and very high standard. I paid 95 quid and felt it was great value considering the location to the city centre. I parked smack outside of the front door, the lobby area is lovely, the room was lovely and couldn't fault it. It is a good 20 minutes walk to Princes street. I would recommend and will return again. Final thing is that there is a great bar downstairs which serves food - we ait here twice and it was stunning.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and food. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent"

5
holyisle, new zealand 10/01/2018

I thought this hotel was excellent value. Large , comfortable well equipped room . Staff are friendly and helpful and the food and drinks we had in the bar were very acceptable. Very handy for The Meadows. Walk into town or get the bus on the road outside. Lots of cafes restaurants nearby. Would definitely use again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent "

5
John P, Chester, United Kingdom 07/01/2018

Our first stay at this hotel but it definitely won't be our last. Very comfortable accommodation , extremely clean,helpful staff and a room rate of only £70 per night. A good location with good transport links and within walking distance of the city centre. Parking and good Wi-fi highly recommended

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear John, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Comfortable and friendly"

4
lockr99, Chesterfield, United Kingdom 07/01/2018

A nice hotel close to the city centre with access to all the visitor attractions. Excellent breakfast and evening meal if you choose to eat in the restaurant. The only downside to this hotel is the limited parking, if you don't get a space you have to pay to park on the road.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great staff and stunning breakfast."

4
1Mr_Beach, Birmingham, United Kingdom 07/01/2018

Arrived at The Best Western Bruntsfield just after midnight and hadn't booked, (delayed flight into Edinburgh). We were still accommodated and got to bed soon after arriving. Nice enough room, bed quite squashy for myself but horses for courses etc. Clean and fresh apart from the two body hairs in the shower, one on shower curtain, one in bath. There were 5 pieces of furniture in this room and 2 chairs and a table which almost cramped the room, but I guess if you were staying for a week they would come in handy. Checkout at 11am, but before that we had breakfast and all I can say is Wow. Lovely continental breakfast, the fruit salad looked amazing and so fresh, the ham was a tasty delight and the cooked breakfast (table ordered, not buffet) was an absolute winner. Very attentive staff and Lewis our waiter was polite, professional and very accommodating. Front of house was smart and welcoming, great to see the Manager (I presume he was) walking around and inspecting everything. Fresh lilies in the foyer made the lounge smell lovely and brought a smile to one's face. I would definitely stay here again.

"Excellent as usual"

5
Weirdytwins, Dundee, United Kingdom 03/01/2018

Have stayed here on many occasions and it never disappoints. This time we had a gorgeous spacious room complete with roll top bath. Arrived early and although unable to check in we were able to leave our car in the car park. Staff very friendly, nice dinner & breakfast, super comfy bed and high standard of cleanliness. What more could you ask for? Will definitely stay again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great stay and superb room"

5
jeffsmith177, Bury St. Edmunds, United Kingdom 03/01/2018

We went to edinburgh for a short three day break. This hotel is absolutely lovely. We checked in and the girl on reception had a few people in front of us and called for some help. Check in took literally mins which after a 10 hr drive was very welcome. The young lady was very helpfull. The hotel is a grand old place with a nice charm. We had breakfast included for one morning which was superb. We would have loved it for the three days but at £15 per head thats £30 for what we had was a poached egg on toast and a coffee. There is a large selection and a lovely breakfast menu and fresh items but you can really only east so much. If it was £8 you would go there everyday. The stand out thing for us was the room was lovely and warm and the best bed ive ever slept in. We had an upgraded room and it was fab 14 i think it was. I stay in hotels for work and am away mon-fri nearly all year so have stayed in countless hotels and this one is well recommended. Parking can be tight but once we parked we never moved the car. Book this its great and my wife said the homemade short read in reception was the best she had ever had. Will definately return

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jeff, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"A lovely uplifting experience"

5
jasonaP7894NU, Edinburgh, United Kingdom 28/12/2017

I booked the Bruntsfield BW at a tough time for me, with my girlfriend having left the country and feeling a bit alone in the city. One of her parting gifts to me was the money for a hotel room with a bathtub, as I have really missed having one in my new flat (which only has a tiny shower). I mentioned this in the comments when booking the hotel and the room I was given was beyond my wildest dreams - I presume they must have upgraded me without saying, as there's no way this was purely a "standard" double. It had a massive bathroom with a huge free-standing tub in the middle. It made my day and I couldn't have been happier. I would highly recommend the hotel to anyone, and I'm hopefully going to make this a semi-regular thing now whenever I need a good soak!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"What's not to like"

5
Paul S, Preston, United Kingdom 23/12/2017

Visit EDINBURGH mostly at Christmas each year and find this hotel conveniently located, good value, excellent food and well stocked bar. Staff always helpful.Ten minute walk into city which helps work of any excesses from the night before.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Paul, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent "

5
Sophie B, Stoke-on-Trent, United Kingdom 23/12/2017

Excellent hotel, in a great area and you can walk from the centre in 20 mins. Clean, comfortable, excellent breakfast. Opposite a lovely park, lots of restaurants nearby (one in particular called Henricks was amazing!) Would love to visit again!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sophie, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Would stay again."

4
andy a, Dalry, United Kingdom 18/12/2017

Good Hotel near city centre. Worth the money and would definitely stay again. The car park was full when we arrived which caused a slight problem Which was resolved quickly. Only there for one night but would return. The group maintain high standards.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Andy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent short stay"

5
stevecox2016, Glastonbury, United Kingdom 17/12/2017

We visited this hotel as a base to visit the Christmas Market. I would not hesitate to recommend the Bruntsfield to any one who is visiting Edinburgh. The room we stayed in was large and comfortable and the bed was massive. Breakfast was delicious and set us up nicely for the day ahead. Best of all though were the staff who without exception were cheerful and helpful.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Steve, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Second Visit And Second Stay at Lovely hotel"

5
Natalie A, London, United Kingdom 15/12/2017

This is the second time we've visited Edinburgh and we chose to return to this hotel. It is a little out of the centre but not too far. Easy to get the bus into town or grab a taxi for about a £5 or if you've got the energy and it's not too cold or wet about a 20min walk. It's a really cosy, welcoming, just lovely hotel. The staff are so friendly and will do everything they can to help you. The room was clean, comfortable and beautifully decorated. Has all you need, toiletries, tea & coffee station, Tv, Hairdryer, plenty of room and plug sockets by sides of the bed, cleaned and fresh towels every day. The bed was so comfortable, I'm pregnant and not comfortable at night but I slept so well here. I loved the little touches of complimentary lemon water and shortbreads in the lobby. I will definitely return to this hotel next time we visit.

Jason D, Owner at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Natalle, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Fabulous, central hotel"

5
Norma K, Cambridge, United Kingdom 14/12/2017

A wonderful, warm, welcoming hotel perfectly located on the edge of central Edinburgh and overlooking the Meadows. A massive, stone building in traditional, Scottish style but tastefully modernised, the Bruntsfield Hotel provides spacious, comfortable rooms and a friendly service. Fabulous breakfast in very modern dining area overlooking patio. Only downside were some rude, grumpy guests complaining about the lack of taxis! Well done to the staff for keeping their cool.

Jason D, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Norma, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Very friendly well located hotel"

5
John H, Edinburgh, United Kingdom 14/12/2017

Very well located hotel. Great breakfast. Helpful staff. Nice and warm, rooms at back are quieter if you have the choice. Standard restaurant but good for quick pre theatre meal. Very happy to recommend

Jason D, Front Office Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"ideal place to stay"

5
paulwA8099KY, Denbigh, United Kingdom 12/12/2017

The hotel as everything you need, on loca bus route, short walk to city centre, restaurant and bar are great places to while awqay the co0ld evening hours, have stayed there a number of time and cannot fault the place

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Nice break in Edinburgh"

4
Sean S, Manchester, United Kingdom 02/12/2017

Very nice hotel, the staff were welcoming and friendly also free parking. The food in the restaurant was excellent and a great choice at breakfast (I would suggest you get this as part of your package). It is aprox 20 min walk to Princes street.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay at the hotel along with the good food. Yours sincerely, Jason Doga,

"Chris mchugh"

5
doghouseblues, Hove, United Kingdom 01/12/2017

Stayed for a couple if days visiting my son at uni. Thus hotel was superb, quiet, spacious rooms , not overwhelmingly heated and everyone seemed to enjoy their job . Breakfast good and hotel very good value . Well done for delivering a brilliant service with a smile .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel the next time you are visiting your son at uni. Yours sincerely, Jason Doga,

"Short Break in Edinburgh"

5
Ross R, Stafford, United Kingdom 29/11/2017

My wife and I decided to visit the Edinburgh Xmas Market we chose the Best Western Plus in Brunts field for two reasons. The first was that it was close to our sons flat as he's in Edinburgh doing his Masters Degree. The second reason is that we have used Best Western Hotels lots of times all over Europe and the UK when Holidaying as the quality of the hotels are always good, the staff always pleasant helpful and nothing seems to much trouble for them if you need something doing or just a bit of help or advice. This hotel is on the main bus route into Edinburgh main streets like Princess Street or if you want to get to the Royal Mile and Edinbugh Castle. We chequed into the hotel and were made to feel at home straight away by the reception staff and Rod the Manager. We had traveled up on our Motorcycle which we use for most of our holidays all over the UK and Europe when we arrived Rod let us park our bike under cover in a safe gated area which was great. We tend to look at hotels with onsite parking or underground parking anyway just for extra security and lots of the Best Western Hotels have under ground car parks or secure area parking. The room we had booked was on the first floor and was an executive room which is slightly larger than average with that bit more room which we like. The breakfast is served in the bisque Resturant in the basement, its light airy nicely decorated as is all the rest of the Hotel and there is a Garden area which would be great to sit in in the summer months on a night or in the day if your just relaxing and having a drink from the bar. There is a lot of food choice for breakfast Continental or cooked so there is something for everyone. The staff are great and very pleasant always chatty and smiling and very professional and all seem to realy enjoy there jobs its just a great atmosphere. As per usual the Best Western was top notch in staff decor and quality we have never yet been to a bad one which says it all for this Hotel Chain. Once again the next time we visit Edinburgh we will book in here if there not full and we can get a room well done and special thanks to Rod, chees mate.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Fantastic! "

5
s12r94, Dunkeld, United Kingdom 29/11/2017

My partner and I arrived at this beautiful hotel yesterday, we had arrived early before check in at 3pm. The welcoming woman at reception very kindly held our bags at the hotel until we had arrived back late afternoon to check in. Great service from all members of staff & the general manager Jason! Our gorgeous room was amazing! spacious, warm,very clean, and beautifully presented, we both had a great sleep on the super comfy bed! had everything what you would need.! Breakfast was great also, nice variety of food & refreshments for everyone! Jason made us feel very relaxed at our stay, very lovely man, hotel is very lucky to have him in their team!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear s12r94, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Great staff, Great location, good hotel"

4
haggibasher, Ardrossan, United Kingdom 28/11/2017

After our unfortunate event last year, see previous years post, we decided to head back as we loved the location and the room overlooking the park. We booked eary in the year to ensure we got a room. Once again the staff were very friendly and helpful. The breakfast had something for everyone, with a nice range of cereals, toppings and breads as well as a fully cooked breakfast. The location is great for walking into town, if reasonably fit, passing some nice eating places and pubs on the way. It overlooks a nice park, Sadly we were let down by the room, which although spotless, was on the ground floor next to the bins and where the staff went for a smoke. Needless to say we were woken at night by noise and on Monday and Tuesday morning at 7am by the binmen and delivery drivers. When discussed with staff the helpfully said they would see if they could relocate us, but on checking were unable to do so. Do not let this small point put you off boking here just try and avoid room 34.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us apart from one point you made. We will look forward to welcoming back in the future. Yours sincerely, Jason Doga,

"Great Find"

5
lencass, Workington, United Kingdom 20/11/2017

Fancied a short stay of three nights outside of city center and picked the Bruntsfield, were we glad we did. Large,clean room with pleasant staff with particular thanks to Jean at morning breakfast, what a pleasure talking to her, bacon just as I wanted. At end of night we asked for and were given a bucket of ice without fuss. Would recommend without hesitation.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to Jean as she will value your feedback. Yours sincerely, Jason Doga,

"Comfortable stay in very big rooms!"

4
Riaan D, Pretoria, South Africa 15/11/2017

Very nice and comfortable hotel right across a beautiful park to take a relaxed early morning stroll! Rooms are huge and comfortable. Hotel is situated not too far from city center and the tourist attractions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our comfortable, spacious rooms. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely Jason Doga General Manager.

"Very nice overnight stay but the bar needs jazzing up a bit!"

4
UkOma, UK 15/11/2017

The hotel is generally quite old fashioned in its decor but comfortable. Our large room on the ground floor was clearly for disabled guests, with ramp, rails etc but that wasn't a problem, as it was very spacious with a huge bed and large bathroom. It is a short walk of twenty minutes or so into the centre and on a bus route and we managed to park our car, but that was lucky as parking space is limited. Breakfast was especially nice as apart from the usual buffet they offer freshly cooked items to order, which is a nice change- we had delicious scrambled eggs. The only let down was the bar where we went for a night cap and had the smallest Bailey's I was ever offered for £4. Little four person diner style bays with plastic seats did nothing to cheer us up and we left pretty quickly.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Lovely stay"

4
Sally W, Montrose, United Kingdom 12/11/2017

Fine and cosy refuge from the winter cold. My room was very comfortable - loved the wild animal cushions. Delighted to find bath AND shower, with loads of hot water. Friendly greeting on arrival and the receptionist was happy to store my bag for me as I arrived too early for 3 pm check in. Quiet and great location - across from parkland and with several independent shops just a pace away.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sally, Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Lovely hotel"

5
Catherine R, Chicken, Alaska 11/11/2017

We stayed on the first few nights of our honeymoon. As it was the staff were aware it was our honeymoon, the staff upgraded our room which was incredibly kind of them.It was a lovely room and the breakfast was yummy. The staff were lovely too. I would stay again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Catherine, Congratulations, thank you so much for your five star review and lovely comments regarding the hotel on your wedding day. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga, General Manager.

"Superb. Loved it!"

5
MikeC_2006, Plymouth, United Kingdom 08/11/2017

Third hotel this week, on a bit of a trip, and this is the one hotel I don't want to leave! Lovely room. Warm, comfortable, quiet, tastefully decorated. Superb bathroom - great shower pressure and temperature, luxury toiletries. Lovely lounges with plenty of comfy sofas. Superb breakfast - comprehensive cold buffet to start, then a great hot breakfast cooked to order (with plenty of options to choose from). A bit outside the city - but busses run every 10mins or so (£1.60 each way, or £4 for a day ticket which covers all the city busses and the tram). The attention to detail really shows. The friendly staff at breakfast and in the bar ask your name, not your room number, and then remember and use your name. And another simple but lovely touch - a table in the reception area with chilled water and home-made shortbread, and in the morning there's coffee and tea to which you can help yourself. Don't want to leave. Hope to come back soon!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"family reception."

5
itripney, edinburgh 06/11/2017

We had a family reception in the Cardoon Suite for my son and his wife who were married abroad a few weeks previously. It was easy to set up, with Fiona being friendly and flexible in tailoring arrangements to our needs .We also had harpist Sarah Macneil who played beautifully and added a touch of refinement to proceedings before it was time for the disco to start On the evening itself, the suite looked lovely - beautifully decorated with white tablecloths and elegant furnishings. The evening ran smoothly, and we lost count of the number of guests who remarked positively on the atmosphere and facilities. The bar staff looked after us well and couldn't have been more helpful, with the catering being well laid out and tasty.The final touch was a lovely room for the bride and groom with a four poster bed. I have to say that the cost of the evening was surprisingly reasonable, and well worth considering for family events of less than 90 people.

"We thoroughly recommend The Bruntsfield Hotel"

5
Janme57, Surrey, United Kingdom 04/11/2017

We chose the Bruntsfield hotel as it was a short distance from the centre of Edinburgh. I can thoroughly recommend staying here as from the greeting on arrival to when we left the staff were friendly, helpful and attentive. We were upgraded from an executive room so we had a lovely view of the park at the front of the hotel and the room and bathroom were clean and comfortable. We had a long journey before arriving so decided to eat in the Brassiere and we were not disappointed. The food is all freshly cooked and the steak my husband had was one of the best he had tasted and my salmon kebabs were delicious too. Breakfast was served until 10am so plenty of time for a lay-in and gosh what a selection and again the hot food was freshly cooked. If we ever come to Edinburgh again we would certainly stay here and would recommend everyone else to too!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Wedding."

5
User 03/11/2017

We had our wedding on October 21st 2017 at the Bruntsfield hotel and we couldn't have wished for a better weekend! All our guest we made to feel welcome and relaxed by the helpful friendly staff. Our wedding day was everything we wanted and nothing was to much trouble. The rooms were fantastic and the food was delicious! We would thoroughly recommend having a wedding here or just to stay for a few days. All our friends and family said it was the best wedding venue they ever had been to.

Jason D, Director of Sales at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anna, Congratulations, thank you so much for your five star review and lovely comments regarding the hotel on your wedding day. The team here work incredibly hard to ensure that all our guests enjoy their wedding and stay. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga, General Manager.

"Absolutely fantastic "

5
User 01/11/2017

Absolutely fantastic stay. My husband and I have just got home from a 2 night stay here. We'd booked an executive room as it was a treat for our wedding anniversary. When we arrived we were told we'd been given an upgrade to a superior room. Brilliant!! The room itself was fabulous. Huge room, huge comfy bed, big bath in the middle of the bathroom, his and hers sinks. Who wouldn't love a little bit of luxury on a child free weekend!!!! The staff were very friendly and helpful. We came back to the room at one point to find a selection of complimentary cakes and an anniversary card from the hotel staff. Lots of selection available for breakfast. It was just a perfect stay with lots of added extras. Would most definitely stay here again. Thank you!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"A definite recommend "

4
GazNipper, London, United Kingdom 30/10/2017

Stayed here taking advantage of the triple the face value of Tesco club card vouchers. Excellent staff on reception who were all welcoming and very helpful. Prepared to take the time to chat and offer their opinions on things to do in Edinburgh. Free WiFi so always able to connect. Room was spacious, comfortable and clean with ample storage space. Breakfast was everything you would expect and the portions were plentiful and quality was high. Restaurant staff too were only too pleased to be of service. A number of buses available nearby for a 15 minute ride to Princes Street. Would have no hesitation in recommending this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Really good hotel for our 1 week break"

4
Derek B, Faversham, United Kingdom 30/10/2017

This is a lovely hotel just 20 mins walk, or a 10 minute bus ride, from the city centre. The nicely decorated room had all you'd need (no air-con but there was a fan - sufficient for Edinburgh weather) and the kingsize bed was very comfortable. Staff were attentive and very helpful. A minor drawback was at breakfast (which was excellent) as the waiting staff seemed a little disorganised and we had to ask for someone to take our breakfast order at every other meal.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. I am sorry to hear you received slow service at Breakfast, please contact myself so we can discuss your experience in detail thank you. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Excellent Stay"

5
hwds, Stuttgart, Germany 30/10/2017

Stayed there already several times, never been any issues, friendly and helpful staff, very much recommended. Perfect location close to the city center but as well good bus connection to Edinburgh Napier University Campus.

"Excellent Hotel"

5
paulwafc7, Chorley, United Kingdom 29/10/2017

We came for a Family Wedding and stayed over on Friday 20th Oct and Sat 21st Oct. I have nothing but praise for the hotel, the staff and the amenities. Everything was spot on for the Wedding and the staff were a credit to the hotel. I would have no hesitation in using the hotel again and will be recommending it to friends and relatives should any of them require a quality hotel to stay at in Edinburgh. Paul & Della H

"wedding reception and overnight stay"

4
User 26/10/2017

we held our evening wedding reception here and it was such a lovely venue. All our guests really enjoyed it. We also booked an overnight stay. The room was comfortable, and nicely decorated. Breakfast was lovely, a good choice of cereals, fruit etc and a cooked breakfast of choice.

"Latest stay"

5
Frank H, Derbyshire, United Kingdom 19/10/2017

A first class hotel in which every element of their service is quality and professional. The room was very quiet and spacious and was maintained to a consistent high standard by their housekeeping team, thank you. The bistro restaurant produced fine food, quality ingredients and served by a great team who were very friendly with out being intrusive. The breakfast offered a wide choice and the cooked Scottish breakfast certainly set us up for the day. Great Chefs.

ImogenFrank, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"A bit disappointed "

2
Alan M, Runcorn, United Kingdom 17/10/2017

My wife and I stayed for 3 nights and are platinum card members and on arrival you may be offered a room upgrade ,sadly on this occasion there wasn't one available. welcome gift for platinum card holders wasn't forth coming either. I had previously payed for our accommodation online, so when I was asked to swipe my card that I payed with the young man on the front desk debited my card by £30. I questioned this and he said it is just to cover any room service or purchases from the bar and restaurant and that it won't be debited if don't use the facilities mentioned. How wrong was I . Mentioned this at checkout and they said they will refund my money. The room : 212 the pillows are flat and I was going to use the spare pillows on top of the wardrobe but they smelt musty. Oh the shampoo in the room wasn't replaced on the second day. Overall not a great experience, stayed at this hotel in total about 17 nights over several years. What a shame, I used to recommend this hotel to family and friends. I would recommend a gold elite card by IHG group..... more often than not, room upgrades for showing loyalty and two free water bottles for each night of your stay., not one bottle between both guests for the whole duration of your stay. Hope this was helpful to any one considering this hotel

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alan M, Thank you for your review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve our service. I am sorry to hear that we did not meet your expectations on this occasion. Please be assured that the issues you have highlighted will be investigated and will be addressed by our front desk team to ensure this will not happen again. I will be in touch by email, and I hope we can turn this experience around. It would be a pleasure to welcome you back to the Bruntsfield Hotel. Yours sincerely, Imogen Frank

"Commodious and a park-walker's delight"

5
Arthur P, Chicago, Illinois 14/10/2017

We chose this hotel to be closer to the airport on our return to Edinburgh from the countryside. But it might have been chosen for its crafty rehabbing of a period building, lending charm to the rooms; its classy touches in comfort, decor, and service; pleasant dining bistro with patio, and wonderful location by an old Links park,(in season) par 3 golf lawn, and a huge stretch of meadows with walking paths and every kind of activity on its commons. Some smart bistros popping up in the neighborhood--we liked The Apartment. As a comfortable last-night indulgence before flying home, couldn't have been better for us.

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Imogen Frank

"Wonderful hotel !"

5
Nancy1074, Webster, New York 11/10/2017

The accommodations are very nice. The staff is excellent, helpful and knowledgeable ! We had the bed and breakfast plan. The Traditional Scottish breakfast with many other additions was marvelous. The food was delicious and plentiful. We also had several other meals in the restaurant which were also delicious. The only suggestion I would make would be grab bars in the tub/shower and maybe more charging areas- but possibly we carry too many electronics with us. This was our third stay - just a wonderful hotel

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Imogen Frank

"Another great stay at the Brunstfield"

5
brockybaby, Durham, United Kingdom 08/10/2017

My husband Colin and I have recently had our second stay at the Brunstfield hotel and have already booked up to return in the New Year. Extremely good hotel, all the staff are very friendly, helpful and cheerful. Location of the hotel is very good only a 20 minute walk to Princess Street and very peaceful through the night. Spotlessly clean, our room was very comfortable and the breakfasts were excellent. Thank you to all the staff especially Iain the deputy manager who dealt with our only one little complaint very professionally. Look forward to our return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Jason Doga,

"Bruntsfield hotel"

5
Andre S, Glasgow, United Kingdom 07/10/2017

Very nice hotel. Stayed here several times for leisure time in Edinburgh. This time for a gig in Usher Hall, just down the road. Only downsite is limited parking, but we were lucky. Bar was just closing on returning from the concert, but managed to get a drink and take it to the lounge. Overal a very good experience.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"Comfortable, excellent value for money"

3
Donald F, Dingwall, United Kingdom 05/10/2017

I stayed here for two nights on a business trip. My room 209 was large, comfortable and very quiet; it looks over gardens at the back of the hotel. My room was lived in. It didn't feel like a four star hotel room. It was very good value for money - much better value than the nearby Novotel, Doubletree or Sheraton. I paid £250 (£100 for the Monday and £150 for the Tuesday) including breakfast. I had breakfast in the restaurant on the first morning - the service was OK, the waiting staff didn't strike me as having been trained. The food was OK - fine but nothing special. I had breakfast in my room on the second morning. Despite putting my order card on the door before the cut-off time it was not collected. I had to call reception in the morning - they then collected the card and delivered my breakfast within the timescale I'd requested. I appreciated this. Again the food was unremarkable- although my breakfast included toast, I wasn't given anything to put on it other than butter. It wasn't presented with any flair (unlike The Sheraton) but given the price difference, it was fine. This is not a good place to stay if you have mobility issues - there are lots of steps, the steps at the front of the hotel are very steep. The location of the hotel is excellent for a business or a leisure. Although I didn't eat in the restaurant or bar on this visit I have eaten in both in the past. The food is fine - unimaginative but fine. Given the value this hotel provides it is going to be my hotel of choice when staying in Edinburgh on future business trips.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Donald F, Thank you for review regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0131 229 1393. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our Best Western Plus Bruntsfield hotel. Yours sincerely, Jason Doga General Manager.

"Great Location"

4
r0nher, Bradenton, Florida 02/10/2017

The Best Western Bruntsfield Hotel provides plenty of space in their rooms and an excellent breakfast. The staff is very good. The hotel is located within walking distance of the castle and all of the major shopping and tourist areas. There are some very good restaurants within a few blocks of the hotel, so there are plenty of choices.

"Weekend break"

5
PaulineKenyon, Manchester, United Kingdom 02/10/2017

Fabulous hotel. Very clean and lovely room. Staff so friendly and helpful. Walking distance to Edinburgh city centre. Easy reach of all attractions. Tight car park but not a deal breaker. Lovely breakfast and the Bar in the evening is nice and relaxing. Would definitely recommend.

"Nice hotel and conveniently located for the city centre"

4
annettew127, Hartley Wintney, United Kingdom 29/09/2017

Stayed at the Bruntsfield for 3 nights on business and it was a comfortable stay. Staff friendly and helpful. Room had all the necessary facilities and bed was comfy! Within walking distance to the city centre and EICC.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Great stay at a goldilocks location"

5
tennesseeteuton, St. George Island, Florida 25/09/2017

The BW+ Bruntsfield is close enough to everything, yet comfortably spaced away from the madding crowds. The room was spacious+clean+comfortable, the hotel staff pleasant and helpful, great breakfast buffet and to-order cooking, cozy bar...everything was great. But let me get back to location. The entire town is within a 30-minute walk of the place and you WILL want to walk...because it's what people do in Edinburgh and the walking is so pleasant. Going along the fringes of a series of greens and parks that start right across the street from the Bruntsfield will get you most of the way to the castle, Holyrood Park, or Dynamic Earth. Great dining choices are within 10-minutes walk or, if you want to venture farther, the University area or the Royal Mile.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope we can welcome you back in the near future. Yours sincerely, Jason Doga,

"Beyond Excellent!"

5
Mercedesmadman, Garstang, United Kingdom 23/09/2017

I stayed here with a group of 12 colleagues for two nights and used their meeting room facilities. The bedrooms are very nice and the bed very comfy. Staff are all very warm and friendly and looked after us all so well. Nothing is too much trouble. Breakfast was very good and it is nice to be able to order hot food from the table rather then have a buffet. Feedback from the group was also positive. I wouldn't hesitate to recommend this hotel as it is excellent in so many ways. Thank you.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"Centrally Located - comfortable stay"

4
User 22/09/2017

We stayed in October 2016 and place has his own charm. 1. Central location 2. Quieter place 3. Market is in walking distance 4. Parking is small but accommodating 5. Public transport is available as bus stop is in front 6. Places to visit within Edinburgh are not too far 7. Most of the restaurants are nearby within walking distance with all kind of cuisine 8. Quite few Indian restaurants are there but managed by people from Bangladesh so bit of different taste 9. Just opp to park 10. Go for rooms on ground floor 11. People are nice, they prepared a small cake for our anniversary Nice place to stay and not too costly.

"What a gem"

5
Anita G, Brisbane, Australia 22/09/2017

My husband and I arrived late but the customer service was still excellent. We unfortunately only stayed for one night but it was a lovely experience. The room was beautiful and overlooked the park across the road. It was very quiet and comfortable. We also used the restaurant and the service and staff were exceptional. The room would have been perfect for a family as it had two bedrooms, which offered bunk beds in one room and a king sized bed in the main room. The bed was comfortable, room and it had a kettle with all the services you need. We also asked if we could extend our departure time and they accommodated us without charging extra.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope we can welcome you back in the near future. Yours sincerely, Jason Doga,

"Excellent value and a warm welcome "

5
Colm C, Edinburgh 22/09/2017

I lived locally for many years but on a recent trip from my home in Sydney had cause to need accommodation. This hotel was not my first pick, but due to high prices in early September it caught my attention. How wrong was I not to have it as first pick and will do in future. From the welcome at reception to the genuine ‘good morning and how are you?' I received each day at breakfast, it was a great no hassle stay. Breakfast is great because unlike most places the hot breakfast is cooked to order from a great Scottish menu, rather than the usual decaying breakfast in heated buffet style. Yes the corridors to rooms are a slight challenge to navigate, but that is my only downside. Internet was fast and free. It's also located in walking distance of most things and walking through The Meadows which is always a treat. If you are a coffee snob there are few great places nearby like Artizan Roast. Love it and will be back.

"Great Visit"

5
1965Colleen, Massachusetts 19/09/2017

Great stay. We spent nights, ate dinner there every night and breakfast every morning. The room was a good size and clean. I would highly recommend this hotel. If you go see if Angela is on the desk. She was friendly and helpful. Great asset to the hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga,

"A perfect stay"

4
buckscookie, Buckinghamshire 16/09/2017

Stayed here 4 nights with a group. My room (15) overlooking the rear garden was quiet and whilst a little small if a double was perfect for my single occupancy. Very comfortable bed, soft linens, bathroom ammenities and tea/coffee tray restocked daily. Staff are helpful, cheerful and willing, particularly the reception, bar and Bisque Bistro staff who organised at the last minute, a 3 course dinner for 28 of us. Great breakfast especially the hot cooked choice - loved the haggis!! Brill too to have a complementary apple or shortbread biscuit from the reception area. I'd have perhaps liked a fridge in my room to keep water or fresh milk cool, but perhaps it would've then been noisy. Quiet ground floor lounge areas much appreciated for those who like to read or simply chat, away from th bar. Very well positioned for easy walking downhill to Princes Street or catch a bus right outside. Several local restaurants close by.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to see you again in the future, thank you. Yours sincerely, JasonDoga General Manager.

"Great Spot Not Too Close, Not Too Far"

5
BeaBC, Toronto, Canada 13/09/2017

This one is a nice surprise! Sometimes when you book something ya just have to go "ugh" at the doorway. Not here. It's got some gracious old-town stone styling and nice rooms equipped with everything. The staff is friendly, and it's not in the middle of the crazy hustle and bustle of the Royal Mile area. But it's close enough to walk and also have other cool attractions nearby. There are lots of stairs and I was on a floor in between elevator floors. So you do have to be prepared to lug your stuff. There is a ramp in the basement where the dining area is, if you'd like to avoid the stairs at the front entrance. Don't forget about the charming Morningside area, which is in the direction away from the Edinburgh Castle, where most tourists go. I recommend a pub called The Canny Man, and I think it dates back to the 1700's! Lots of charm!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"A really delightful atmosphere and peacefulness"

5
ourmaminhavana, Lincolnshire, England 11/09/2017

My partner and I stayed here during a trip to take my son to Edinburgh Uni this weekend and had a lovely experience. I thought the reception staff and service were very good; loved the ambience of the place which was spacious, high ceilinged and whisper quiet; the long, deep bath; the very comfy bed and feather pillows; the breakfast fresh fruit and berry compote and a highlight was the music played at breakfast: Lorde's Writer in the Dark which was somehow perfect for the setting! Two minor points: my partner found the shower erratic; I asked if berry tea was available at breakfast and was told that it wasn't, only to then find it on the table in the lobby! We will definitely return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Great All Round Hotel"

5
Steven P, Pinner, United Kingdom 11/09/2017

Stayed for 4 nights during fringe festival and couldn't fault this hotel. Spacious clean room, great restaurant for breakfast and evening meal, helpful chatty staff especially assistant manger and barman and great location.Nice walk to city centre. Would thoroughly recommend.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Fabulous restaurant "

4
Ron M, Paisley, United Kingdom 06/09/2017

Although the hotel itself is clean and comfortable it's not 4* but the restaurant on the other hand is great. Attentive and courteous staff made the evening meal very pleasant. The food is fresh and delicious and we would definitely stay here again purely because of the restaurant.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, JasonDoga General Manager.

"Good but need Patience"

3
MorningEdinburghuk, Edinburgh uk 06/09/2017

Good meeting place ,helpful Waiters,good food but oh dear had to wait 45 minutes after ordering for food to be served!! The menu was varied and food ok ...fortunately we had time but it meant we were a bit late for other things that evening ..just had to go straight home!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you for your feedback regarding your recent visit to our hotel. Please accept our sincerest apologies. Could I please ask you to contact myself so we can discuss your experience in detail thank you. Yours sincerely, Jason Doga General Manager.

"Excellent short stay"

5
Richard G, Falkirk, United Kingdom 04/09/2017

Check in staff were very pleasant even though we were a little early. The bedroom was very comfortable and had an excellent view across Bruntsfield Links. The breakfasts were all that one would expect and the hot breakfast was served promptly. Dinner was also enjoyable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"3.5 stars"

4
rybblevalley, Yorkshire, England 04/09/2017

Had a lovely weekend up in Edinburgh at the end of the Fringe. This is nicely located in a pleasant neighbourhood with good bars and restaurants, with a pretty easy 15-20-minute walk to the Royal Mile. I'd suggest it's a great area to aim for if you're not so keen on being right in the main drag with the crowds and the noise. For me, the hotel is rather dated, particularly in the rooms and corridors. There's plenty of plastering and recarpeting to do, but clearly the maintenance budget isn't stretching to this just yet. The bed was very comfy, and the room size ok, but the bathroom was tired with mould starting to creep into the grouting. One bug-bear I have is with hotels which claim to be 4-star, and the level of amenities they offer. There's no gym or pool here, and I know they're not requirements for 4-star status, but in order to justify the rating, they should provide basics such as fridges in each room, and certainly free bottles of drinking water in the rooms (not the single help-yourself jug of water hanging around all day in the lobby - that doesn't count). Breakfast was good, particularly the cooked-to-order food, though the continental options are rather limited, and the bread rolls are very poor. Again, not good enough for a 4-star property. The details are important. I'd probably stay here again, but I'd first like to see whether they'd updated the rooms first. There are, after all, so many options in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments. We have been continuously upgrading and renewing different areas of the hotel over the past years, with large project starting early 2018. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga, General Manager.

"Another great stay!"

5
MrsFLancs, lancashire 01/09/2017

I'm a regular visitor to Edinburgh as my daughter lives in this beautiful city. I've stayed in several places and the Bruntsfield is by far my favourite. I always recommend when friends ask me where to stay. This hotel is consistently excellent; it's very comfortable and clean (homely), with friendly staff (nothing is too much trouble). Thank you Team Jean for a relaxing and efficient breakfast service - there was plenty of choice and everything was fresh and well presented. Five of us had dinner in the restaurant and everything was cooked to perfection - we all thoroughly enjoyed our meals. The menu has recently been updated and offers a good selection of dishes. The hotel is in a great location approx. 20 minute walk to the castle. There's a lovely park across the road and it's quieter than hotels right in the centre. There's a bus stop 2 minutes away which takes you straight into the city centre. (If you get on a Lothian bus, you can ask for a £4 day ticket which gives you unlimited travel on Lothian buses for the day, it also includes the tram (excluding the airport). Thanks everyone for another great stay and hope to see you in December.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Stayed here for the third time"

5
Obderver, London 28/08/2017

Stayed here for the third time, which is I suppose a recommendation in itself. I was in an Executive Double room on the ground floor, bed and breakfast. The room was fine, and there were no problems at all. Breakfast was good and served promptly (you order anything cooked from your table). It is about a twenty minute brisk walk to the Royal Mile across Bruntsfield Links and the Meadows, which provides a bit of exercise and gets you away from the crowds during the Festival.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcoming you back on your return visit. Yours sincerely, Jason Doga, General Manager.

"Easy acces to city centre"

4
Kath C, Dunstable, United Kingdom 24/08/2017

Comfortable room with good facilities and a great buffet breakfast offering a good range of choices - the scrambled egg and smoked salmon went down pretty well. A warm welcome from reception and friendly service from the restaurant staff made this a very pleasant stay. Within walking distance of city centre but well-served by local buses, too.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Short break to see the Military Tattoo"

4
roy_briscoe, Chichester, United Kingdom 21/08/2017

Nice Clean hotel in good proximity to the City Centre, 10-15 min walk away or good public transport links bus stop 100m from hotel. The staff are all friendly and make you very welcome. Soul, James and Kira in the restaurant were fantastic, good service with a smile and joke, but at the same time very polite, a hard balancing trick but they get it right---very appropriate for the group we were with. The food was of a good standard, we ate in the hotel each night so must have been good as there are plenty of other places to eat out. All rooms cleaned daily, new towels etc can't fault them reception staff very helpful, booked taxis to airport,etc nothing to much trouble for them. 2 managers again very friendly and approachable, can't fault the service in any way Plan your trip when the Tattoo is on you won't regret going its a fabulous show, we were lucky the fringe festival was on also, some of the street entertainment on the Royal Mile was fantastic. If you've got tickets to the Tattoo go early as you still have to queue to get in, security taken seriously, so we felt safe throughout. The Massed bands of pipes and drummers were brilliant, but our favourite was the Royal Marine band----best in the world. Awesome trip Made all the better by the stay in the hotel. Thanks to all the staff especially, Soul, James and Kira.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, JasonDoga General Manager.

"Nice stay with great food"

4
Retiredrewired, Portugal 18/08/2017

We stayed 4 nights during hectic Fringe/Tattoo August. This hotel is well run, with a comfy quiet room, an easy 30 min walk to the city center and an incredible restaurant, called Bisque. We were blown away by the quality of food, a pleasant surprise at a hotel. I would stay here again easily, with cabs readily available for a few £ when we were too tired to walk back, it was a nice respite from the craziness. The park directly across the street is lovely and the staff helpful. No place is cheap in Edinburgh during August, but the Bruntsfield Hotel is a good value.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy our Bisque restaurant food quality was above your expectations. We will look forward to welcoming you back next you return to Edinburgh. Yours sincerely, Jason Doga, General Manager.

"Excellent choice!"

5
Monica B, Mariestad, Sweden 17/08/2017

We really enjoyed our stay at Bruntsfield. Can't believe I forgot to write it up on TripAdvisor, but better late than never. I was in Edinburgh August 2016 with my mom and four siblings for the tattoo and some sightseeing. We had our own car, we walked and we took taxis, we were ok with the distances. The service at the desk was magnificent, you did everything to make us feel welcomed! The rooms were great adn we slept well, no street noise except the tattoo fireworks! The pub and restaurant were great; once again super service, and the food was really nice. Yes, it's pricey, but I felt we got that luxury feeling with that price. I would love to stay here again!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you return to Edinburgh in the future. Yours sincerely, Jason Doga, General Manager.

"A delight to stay in."

5
Spaniellady, Pittsburgh 13/08/2017

Beautiful room! 4 poster - nice comfy chairs. Staff couldn't have been nicer or more helpful. Lots of plugs in room, two luggage stands (there WERE two of us!). Restaurant was very good - service timely and food well done. Bar staff super helpful. Highly recommend.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are very pleased you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"Weekend stay"

4
Tom l, Bolton, United Kingdom 13/08/2017

Excellent hotel very clean comfortable rooms great view of park if at front of hotel very pleasant staff if bad on legs its a thirty minutes walk to town but there is a excellent bus service runs past hotel

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"A wonderful find"

5
LeaChadwick, Melbourne, Australia 11/08/2017

What a beautiful experience, pulled up after 8 hours non stop driving and so pleasantly surprised upon checkin. Excellent location, close to eateries (walking distance), park and shops Only criticism room delightful, nice and bright, but very hot in room otherwise very much enjoyed our stay Breakfast lovely lots to choose from, could have sat there all day

"Good location, great welcome"

4
Susan C, Leeds, United Kingdom 08/08/2017

Lovely room overlooking the park with very comfortable beds. Staff very helpful and friendly . Loved the walk into the heart of Edinburgh and the Castle. Not far from Edinburgh museum and a good choice of cafes , restuarants on the doorstep if you dont want to walk or ride into the centre. Food at the hotel was good too.

"Home away from home when in Edinburgh"

4
Myra J, Evanston, United States 06/08/2017

We highly recommend this hotel. It is not fancy, but comfortable, clean and in a less congested area of Edinburgh near The Meadows. The breakfast offers a variety of choices. We've stayed here a number of times in the past couple years while visiting our children and grandchildren. It is close to some local shops and you can walk or catch a bus to Princess Street. I recommend asking for a room that is not overlooking the street, since it's an area where a lot of students live.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Superb helpful stafAsphere, lovely room & generous breakfast"

5
magicmags99, Edinburgh, United Kingdom 06/08/2017

I live near the Bruntsfield Hotel in the 3rd floor apartment. At the end of June I was hosting a large family gathering but as my mother was disabled she could not manage the stairs. So I booked a room for her in the Bruntsfield Hotel. The staff could not have been nicer or more helpful - they really looked out for her and made her stay so comfortable and pleasant. The following morning we wanted to use the residents lounge so all 13 of us could all be together with my mother. We also wanted to have a surprise birthday cake for one of my nieces. The hotel made a member of staff available to us for the whole morning, brought in the birthday cake, provided plates and cutlery all at no extra charge. Really we could not have had better service - and all done with a smile. Also at breakfast, the waiter noticed my mother had difficulty walking and immediately got everything she wanted for her so she did not need to get things from the buffet herself. The staff at this hotel truly were wonderful. And, the room was nicely appointed and the beds were very comfortable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear your mother enjoyed her stay with us and you all had a memorable family celebration too. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Bold but boring Bruntsfield"

3
Thomas D, Ipswich, United Kingdom 05/08/2017

I booked this venue for business through a hotel comparison website and I must say for the price I was a little taken back by the venue. It's a very bold and vast building located in a very pleasant part of the city of Edinburgh, however the hotel lacked so much. I've become more and more disheartened with Best Western's of recent years and this was exception. For a very striking and impressive building BW have done nothing with it. The entrance is far from inviting and the carpet looks like it's been down somewhere near on 30 years. The room was spacious and clean however slightly tired. Whilst I appreciate they appeared to have tried to keep the venue in the old style of the building this isn't working too well in my opinion and definitely needs a make over. The reception more than ever is tired and not inviting and for the price this venue is not worth it. I'm often lead to believe that if a venue is vast in size it will offer a lot however on this occasion I was mistaken.

"Hotel is nice, front desk not so much"

3
revuer8, Virginia 27/07/2017

We had no problems with the hotel facilities: the location was convenient, the rooms were large, the beds were comfortable, our bathroom was huge and bright with double sinks, a clawfoot tub, shower and lots of space. Breakfast was tasty and plentiful. If that had been our only experience I would have ranked this hotel much higher. Unfortunately our check-in experience with the front desk was far from pleasant. We had booked our trip with a tour company and had prepaid for three rooms for two nights each. At check-in when we were presented with a bill for the full amount we explained that the rooms had been prepaid. The clerk had no record of that and went into a back office to check with the powers that be. Soon an irate woman came out yelling that "its not the way it works" and that we would have to pay upfront. She was literally yelling and angry, telling us that's not how our tour company works. They made us give them a credit card and our passport. We tried to calmly explain again that we had prepaid for everything and a simple phone call to our tour director would straighten all this out. After several frustrating minutes of her lecturing us, another woman finally came out and said it was a mix up and that they had the wrong party. Ours was prepaid. We received a simple "oops, sorry" from the yelling woman. Can't imagine that's how they intended to treat this "other party" whoever they were. Anyway, not a great start to what could have been a nice welcome to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you we appreciate you taking the time to post a review on TripAdvisor and are pleased that on the whole you enjoyed your stay. We are most concerned to hear of the way you were welcomed to the hotel and offer our sincere apologies. This is not the standard we strive to achieve and we have investigated the events you explained in your review and agree that this should have been handled more professionally. There was a misunderstanding on check in with the reservation of the 3 rooms you had reserved and prepaid and this should have been looked into in more depth by the receptionist to avoid this embarrassment for you. Please be assured we have taken steps to ensure there is no repeat of the circumstances you describe. We pride ourselves on the quality of our hotel and the service offered by our staff and you were let down on this occasion. Yours sincerely, Jason Doga General Manager.

"Convenient and comfy hotel"

4
trixie4359, westmidlands 27/07/2017

I stayed in a single room on the first floor and although it was at the front of the hotel overlooking the main road it was very quiet. The room was small but perfectly adequate with high ceilings and big windows. The ensuite could probably do with a bit of updating particularly the shower but it was fit for purpose and clean.Didn't need the trouser press ! but would have found a hairdryer useful ( I'm sure one would have been provided if I had asked). Staff friendly and helpful- giving directions and bus details. Location useful for the city centre and immediate locality had nice shops and cafes.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Great hotel, lovely team!"

5
potoiuk, Bath, United Kingdom 26/07/2017

Before we even arrived for our second stay at this great hotel, I was given wonderfully efficient and friendly service from Angela on the telephone as she answered my queries. She remembered me from our first stay (where she had made my big birthday special ) and she could not have been more helpful! Then when we arrived, the desk staff were also polite and gave us a warm welcome. Our room was spacious and spotlessly clean. The dining room was airy and we enjoyed the view onto the garden as well as the superb breakfast. We especially enjoyed the lovely fresh fruit and the excellent cooked breakfast. The lounge where we had tea one afternoon and drinks one evening was quiet and relaxing. We told one of the Managers, Ian Henderson, who had some good advice on restaurants in the area, that we thoroughly enjoyed our stay and would be back again very soon!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Lovely comfortable hotel"

5
User 23/07/2017

Hotel room is spacious with room for a sofa in a big alcove . Lovely high ceilings and big windows and big comfortable queen size bed . All the staff are friendly and the whole hotel has a relaxed feel.The hotel is a 20 minute walk from the edinburgh castle . Stick to the shops in that area if you want tourist shops as princes street shops are predominately high st shops

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"5*Lunch"

5
sellbydate, Argyll, Scotland 22/07/2017

This was my first visit to the Bruntsfield Hotel but it certainly won't be the last. We were there for lunch and everything, from the comfort of the dining area to the welcome and service was first class. The menu catered for all tastes and appetites and the food was beautifully prepared and presented. A thoroughly enjoyable experience and I have no hesitation in recommending a visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your lunch with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"good experience!"

4
floboat, County Roscommon, Ireland 20/07/2017

spent 3 nights in this quietly effecient hotel ,couldnt fault it ,the day we checked in ,17 th July the young lady and man in reception spent 10 minutes advising us of facilities ,tours etc ,indeed all staff were excellent .Lovely city ,lovely hotel,lovely food ,lovely park across the road...All good .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Amazing "

5
LauraWets, Middlesbrough, United Kingdom 18/07/2017

I stayed at this lovely hotel with my parents, the food was amazing, staff exceptional, hotel spotlessly clean. Cannot recommend it highly enough. Will definitely stay again. Cannot fault this hotel in anyway.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will forward to welcoming you in the future thank you. Yours sincerely, Jason Doga, General Manager.

"Made to feel at home."

4
Andrew M, Newcastle upon Tyne, England, United Kingdom 16/07/2017

Originally booked a double room but as the date got closer I needed a twin and we got one without any hassle. I was up early 04:30 before breakfast, and I needed to get my nutrition sorted as I was racing in a half ironman that day. All I needed was a microwave as I brought breakfast with me, not a problem said the night porter I'll even make you up a breakfast bag for the two of us. Room was spot on, parking was limited but free, and the full Scottish breakfast the following day was worth the wait. Staff in the bar were more than helpful and very good at making me feel welcome. All in all a great stay, I'll return here soon. Thanks to all the staff.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will forward to welcoming you back in the future thank you. Yours sincerely, Jason Doga, General Manager.

"Convenient and Classy Location"

5
Katie N, Woodinville, Washington 14/07/2017

We stayed two lovely nights at the Bruntsfield. The location is fantastic! We walked to the castle, to Arthur's Seat and all over the city from the hotel. We ate dinner here as well as the breakfast buffet and both were adequate. Nothing super fancy, but good food and a reasonable selection. The room was big and quite pretty. The bed was large and really comfortable. The building is on a busy street but it was quiet through the night. The staff are friendly and helpful. Overall a nice hotel with a good location and comfortable rooms.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Bruntsfield hotel"

5
User 06/07/2017

We stayed at The Bruntsfield Hotel for 5 nights we thoroughly enjoyed it. The staff we're all excellent reception ,room, bar and restaurant all ready to help. It's situated about 5 bus stops from main part of Edinburgh so no problem getting about. Breakfast was cooked fresh as required plus all the usual fruits ,breads and cereal. We also had a couple of meals in The Restaurant too which were also very good. We would definitely go back if in Edinburgh again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are so very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely Jason, General Manager.

"Excellent hotel, convenient for city attractions"

5
John W, Aberdeen, United Kingdom 05/07/2017

Stayed here over a weekend to celebrate my wife's birthday with family and friends. Room was clean and well presented though a little dark. Breakfast offered an extensive choice, freshly cooked. Our family dinner was excellent, again offering a good choice reasonably priced in the pleasant dining room. Staff throughout were helpful and friendly both at booking and during our stay. The hotel is well situated. Car park is small but there is adequate on street parking nearby. Highly recommended .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Close to everything"

4
Kingrucker, Roth, Germany 04/07/2017

The hotel is perfectly located to every sightseeing hotspot. Just a ten minutes walk and you are right at the castle. The staff is very friendly, but and I think that's a special British thing, the single rooms are very, very small. Why must this be? The breakfast was very good. Parking is a bit tricky, but it works out, as long as you are early for check in.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Excellent all around"

5
MAK666666, Bradford, United Kingdom 03/07/2017

It was one of those two nicely memorable nights. Extremely clean, very courteous and helpful staff. Specious room. Excellent breakfast. The only draw back was the slow wifi but sure this does not compare with all standards provided. Possibly one off. Would not hesitate to recommend it for anyone.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Boutique hotel that fills the bill"

4
User 30/06/2017

Situated about 15-20 minutes walk from central Edinburgh, this rambling place appears to have been converted from a row of dwellings. It is just a little isolated from this lovely city's good life. That said, there is a pleasant park across the road, and there are plenty of buses and taxis. Our room was spacious and although not exactly luxurious was well appointed including a four-poster bed, armchairs, and, through generous windows, a pleasant outlook over leafy inner city back yards marred slightly by some scaffolding. A large dove resident nearby cooed regularly. The bathroom was a good size and up to date in design. The hotel has a basement bar-bistro with rather average fare. This doubles as a breakfast room which opens out onto a pretty courtyard. Breakfast includes a tasty buffet as well as a range of cooked Caledonian specialties to order. Staff are efficient and friendly - pretty quick check-in and check-out. All in all a very Scottish experience and a good deal

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Clean & Tidy"

3
Helen P, Bexleyheath, United Kingdom 29/06/2017

We stayed at Bruntsfield Hotel (Best Western) for three nights...it was clean, tidy and quiet. The rooms were adequate and without fridge and air-condition. However, there is a fan in the room and a member of staff provided us with ice. There's a kettle to make your own morning cuppa. The hotel is easy access into town either by bus or taxi (ten minutes to Waverley Station). Nice hotel and pleasant staff - it served the purpose - we were there to explore the sights of beautiful Edinburgh...

"Lovely hotel, handy for city centre"

5
User 21/06/2017

Only gripe would possibly be the lack of parking; you've got to get their at a decent time to guarantee a space in the hotel car park, but there's loads of on-street parking so it's not that much of an issue. Staff are very welcoming, rooms are large and comfortable, the bed was enormous and the breakfast very tasty. Highly recommended.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Lovely stay"

4
Nicky M, Virginia Water, United Kingdom 20/06/2017

Nice hotel room good but got no aircon just a fan otherwise I was happy with everything. Close to city centre and to my family Freely cooked breakfast was nice and staff very helpful. Nicely presented room and comfortable king size bed

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"fantastic"

5
flohp605, Essex, United Kingdom 20/06/2017

we had a fantasic stay, our room had everything we needed for our stay,the food and service was fantastic, all the staff were helpful,the hotel is in an ideal loction to explore edinburgh, just a short walk and you are in princes street and edinbugh castle.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and our city of Edinburgh . Yours sincerely, Jason General Manager.

"Traditional hotel with good restaurant onsite"

4
ryck, Auckland Region, New Zealand 20/06/2017

Hotel is on a main road into Edinburgh and has parking out front.. First come, first served. Some steps up into the hotel and some stairs throughout the hotel so a little tricky with luggage (no assistance), but lifts in the hotel to the main floors. Our room was a lovely back room with a view across to Edinburgh castle and of the back garden.bed was very comfortable, there was a desk, tv, tea and coffee. No fridge. You need to drive or catch the bus into the city (10 mins) as too far to walk. Dinner was lovely in the restaurant and breakfast was very nice. Good continental buffet and then cooked to order breakfast. Free wifi throughout.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Golden wedding anniversary celebration"

5
User 18/06/2017

On the 17th June my wife and myself had a terrific afternoon in the Bruntsfield Hotel to celebrate our golden wedding. The 28 guests enjoyed drinks first in one of the lounges then downstairs for a meal. There was plenty staff attending to us Everyone enjoyed the food. The empty plates going back proved it. We then returned to the lounge for more drinks and the speeches etc. We had been told we could stay as long as we wished. Thanks to everyone at the hotel for making a special day even more memorable

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Congratulations on your golden wedding anniversary from the team at the Bruntsfield hotel. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your golden wedding anniversary celebration with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Great base"

4
Peter H, Newcastle Upon Tyne 11/06/2017

Great base for Edinburgh centre, either walk through Meadows or 5 minute bus. Hotel extensively modernised with pleasant lounges, comfortable bedroom with lounge area and great bathroom with separate shower. Excellent breakfast, dinner good and reasonably priced with voucher, but also some excellent restaurants minutes away. Staff helpful and there is car parking. Stayed 3 nights in April. Only criticism took staff an hour after some confusion to sort out power failure in room, copious apologies accepted

"Very Pleasant Surprise"

5
User 03/06/2017

This hotel was a very pleasant surprise. My room was very spacious with a four poster bed. Great location with plenty local restaurants and bars. Breakfast was first class. I plan on staying here on my next visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Called in to the hotel while this visiting the area for lunch ."

5
helenlbrookes, Edinburgh, United Kingdom 02/06/2017

Hotel was very clean. Staff were very welcoming and helpful. We went downstairs to the bistro and bar area. Very clean light and airy. Service was very quick & staff happy to help with offers of information on specials etc. Food arrived quickly and tasted fresh.they were happy to adapt menu items for our younger son. Highly recommend for food, drink or stay.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much Helen for your five star review of our hotel. I am pleased to hear you enjoyed your visit with us, next time you must stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Beautiful time"

5
geraldines32, Lucerne, Switzerland 31/05/2017

Well located hotel with friendly staff, lovely decor and clean rooms. Super breakfast buffet and free cookies to go... All our expectations and wishes were answered. If you're looking for an authentic Scottish experience - this is a nice place to go to. Good service and good value.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason General Manager.

"Excllent venue"

5
Lucy S, Barnsley 30/05/2017

Booked via an online booking site. Arrived earlier than check in time but was able to leave the car and go for a wander. Car parking is limited and on a first come first served basis. Opposite a lovely park which we sat in after dinner. Walked into the city centre, a good half mile but on a sunny day it didn't matter as we weren't in a rush. Checked in to a lovely room on the ground floor, huge, comfy bed, lovely bathroom with nice decent sized freebies of shampoo etc bath and shower. Ate dinner in the basement brasserie which was nice, not the best meal of our week long trip but OK. Lovely lady on reception called ANGELA, great sense of humour and very helpful, thank you Angela.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback and I will pass on your kind words to Angela. Yours sincerely, Jason General Manager.

"Exellent place to stay; needs a gym."

4
Raymund61, Killearn. 24/05/2017

I was here on business as attending a two day meeting at EICC (15 mins walk or jump a bus). Staff were helpful and informed. I went for a run as Bruntsfield Links are opposite and contiguous to The Meadows (road between); a nice place. This hotel would be brilliant with a gym. Breakfast excellent, staff were excellent and breakfast was punctual given we were attending a meeting at 9 am.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason General Manager.

"Best Western Bruntsfield"

4
Andre S, Glasgow, United Kingdom 23/05/2017

Very nice hotel. Friendly staff at reception, bar and restaurant. Decor in room could do with some modernising and has no AC, but bathroom looks very modern with separate bath and shower units. Some scaffolding around the outside, but this did not cause any issues.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason General Manager.

"What A Great Place To Stay"

5
DennisLHopkins1, Escanaba, Michigan 22/05/2017

Stayed three nights here and was very pleased with our accommodations. This is NOT a cookie cutter, sterile, mass produced hotel. It may be affiliated with Best Western, but it is decidedly unique. The room we had, Nr 144, was extremely comfortable and a great value. Clean, quaint, quiet, well maintained, this hotel is a couple mile walk to Edinburgh Castle and Royal Mile, and is priced accordingly, meaning not hugely expensive. We stayed on recommendation of our niece, and we were not disappointed. We'll definitely be back!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Excellent choice"

5
Verena_Lam, Athens, Greece 20/05/2017

The room was very clean with a great view of the park. The service excellent. The staff was very friendly and helpful. Lovely area. It was a quiet neighborhood even though it is a walking distance to the main attractions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"4th time of visiting. No let down."

4
webpostie, Dundee 19/05/2017

I reviewed this hotel in 2013. Stayed again in 2014 & 2015. My opinions not changed. Still very good. Won't give many places 5 out of 5. Great room this time. Bigger than normal I'm sure. Nice in side street. So not overlooking park, but away from traffic, so could open windows. Rooms can get hot in summer. Afraid we are light sleepers, so room fan not great for us. We don't need a disabled room, but do wish hotels would give bath c/w showers more hand grips. It would ease access for more senior guests. BW Bruntsfield not alone here. But rooms still clean. Staff still helpful. Breakfasts and dinners still very good. So no real big complaints.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason, General Manager.

"Nice hotel in good area"

4
CanadianTraveller114, Ottawa, Canada 17/05/2017

Stayed for one night, on my way to friends. Lovely hotel, amenities great, excellent breakfast,with lots of choice and good service. Had a walk in the park opposite. The room was spacious,clean. Comfortable bed and choice of pillows. Bathroom was super clean, plus a tray with tea pot, kettle, cups and cookies Down side, temperature too warm. I suggest ceiling fans might be helpful. Quiet, apart from the crossing alarm on the street outside.

"'Best' Western for a reason. "

4
User 16/05/2017

Staff were friendly, welcoming and helpful. Nothing was a chore. Breakfast was excellent value for money. We had our young son with us, the waiters and waitresses were excellent accommodating us and assisting us. We had considered upgrading however we continued with a standard room, it was great in size (I've stayed in executive rooms smaller) it was spotless and we were provided a cot with mattress. I often find hotel cot mattresses poor quality and we bring our own however the mattress provided was great. Very large double bed but we were given the choice to have it set up as twin beds. Plenty of room for kids to play on the floor regardless of the room being set up with a cot, large double, chest of drawers, dresser and table with Chairs. If I was to be picky I think the dark wood furniture is out of date and darkens the room. Would highly recommend. Free parking outside. Lovely park across the road for walking. Close to city centre. Within walking distance if necessary. Thank you for having us.

"Very welcoming and helpful"

5
hockeychick87, Pittsburgh, Pennsylvania 16/05/2017

We stayed here just a few short days ago. The hotel was lovely. The staff at the front desk was very helpful in getting us around by foot as well as making suggestions on places to see and eat. The restaurant/bar at the hotel was very nice. I loved our room on the third floor, it was large with a view of the park and course. We had a towel warmer which was wonderful when getting out of the shower in the morning. We were a little outside of the main part but that was fine, it was a short walk to many places of interest. We really lucked out with the weather...sunny everyday!

"Good choice"

5
Tom5671, Wayne, New Jersey 14/05/2017

Nice hotel in walk able distance from downtown . Room of very good size, clean. Breakfast in am good quality with some selections for orders from menu. Definitely good choice for us . Parking spots are narrow but available without charge.

"Perfect stay"

5
Julie C, Leicestershire 13/05/2017

Stayed here with my husband for 2 nights. The room was spacious & comfortable, the bed was huge - 2 singles pushed together with a thick mattress topper over them so you were hardly aware of the join in the middle. There is also a small safe in the room which is very useful for iPads etc. We arrived well before the book-in time asked if we could check our car in to the carpark so that we could explore the city leaving the car & luggage safe. The gentleman on reception checked with housekeeping who confirmed that our room wouldn't be ready for at least an hour, but yes we could book the car in. While we were completing the forms housekeeping phoned down to say that they were just finishing an identical room so if we wanted to wait 5 minutes we could have that room straight away. Having been driving for 6 hours we can only thank housekeeping & reception for their very kind consideration!! It's service like this that changes a good stay into a great stay! The hotel is only a 15 minute walk to the castle & Princes Street and there are some nice restaurants within a short walk. We will definitely return to the Best Western Plus Bruntsfield when we visit Edinburgh again.

"Eye to detail 10/10"

5
LynnFrancesP, Nottingham, United Kingdom 06/05/2017

You know when a hotel gets it just right? When you slow down, relax, and one-by-one spot all the little things that make your stay special? Friendly staff, spotless rooms, no maintenance required, wide choice of tea in the rooms, best shower ever (clean, powerful, efficient door seal!!), great breakfast... it all adds up to a memorable stay. And just to round it all off nicely, the taxi driver they frequently use was the friendliest, most helpful driver ever! Thank you!

"Great Reunion with Friends!"

4
Trevor L, Warrington, United Kingdom 06/05/2017

Stayed a couple of nights for a reunion with old friends. The hotel was very comfortable and welcoming. The staff were very helpful, polite and efficient. The rooms were well appointed, spacious and spotlessly clean. The breakfast service was first class. Good food, and efficient service by attentive staff. Thoroughly recommended!

"Nice stay"

4
User 04/05/2017

I stayed the week of Easter. The room and bed was very comfortable and clean. This is an area close to the center of things but far enough away to enjoy the open spaces near Edinburgh College. It is about a 20 minute walk to area attractions. I generally took a taxi or Uber into town in the morning and walked back at the end of the day. My room was located at the bottom of a couple of sets of stairs- not sure about the rest of the hotel. I did breakfast one morning and wished I had stuck to the continental breakfast portion. The food was good but having my eggs come out after I had almost finished eating was a little awkward. Nice assortment of food, juices, and coffees. I also got an Easter egg under my coffee cup! I ordered soup to be sent up to my room at the end of a long day- it was very good and came with bread & butter. The staff was very attentive and helpful. I even got an Easter goodie at the front desk! I would stay there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason, General Manager.

"Great Hotel"

5
Soukass, Suffolk 03/05/2017

Stayed here for 3 nights for our wedding anniversary, the rooms was spacious and spotless. The staff were very helpful and friendly. We had one meal here very good, also breakfast was freshly cooked for you. Couldn't fault this at all would definitely stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. Congratulation on your wedding anniversary I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"Great 2 night stay"

5
Karen R, Laurencekirk, United Kingdom 01/05/2017

From the moment we entered the hotel, we were greeted with welcoming, professional service with each staff member we met greeting us warmly. The hotel is in a great location, approx 20 minutes walk to Princess Street or slightly longer through the Grassmarket or Meadows to the Royal Mile. The hotel does have parking but this is limited so don't rely on getting a space. Our room was comfortable, looking like it had been recently refurbished had adequate clothes hanging space for a couple of nights. Breakfast was good with a varied choice of continental and cooked to order options. Special thanks to the team for the lovely anniversary card and petit fours that were awaiting us when we returned to our room. As we had already arranged to eat out, we did not try the restaurant or the bar but they looked to have a good selection of craft gin.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Stand out hotel"

4
04inala, Livingston, United Kingdom 27/04/2017

It was my turn to organise our annual ex-employees reunion, so as my friends came from all over the UK, a convenient and central place was a must. This place served us well and the hotel staff did themslves proud, not only in welcome and cordial manner because we all vacated with experiencing excellent Scottish hospitality which will be expressed by us to others if they decide to visit Edinburgh From reception staff, especially Angela, to bar staff, restaurant and all others, professionalism and courtesy was abundant. Excellent rooms and really comfy large bed all with the usual extras. To sum up, excellent value for your money.

"Friendly Staff Large rooms"