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Best Western Plus Edinburgh City Centre Bruntsfield Hotel, Edimbourg

4.5/5  - basé sur 1629 notations.
69-74 Bruntsfield Place, EH10 4HH, Edimbourg, Great Britain - See map

If you’re seeking a gorgeous and opportunely located hotel in Edinburgh city center, try the Best Western Plus Edinburgh City Centre Bruntsfield Hotel. This Victorian townhouse overlooks Bruntsfield Links Park, granting the rare opportunity to enjoy open greenery and plenty of city center attractions. The hotel is within walking distance of Edinburgh Castle, Princes Street and The Royal Mile, and only a short drive from the panoramic views on offer at Arthur’s Seat. With this abundance of sights and shops nearby, be rest assured you’ll never be met by a dull moment during your stay. Residing in the specialty shopping district of Bruntsfield, this classically styled hotel boasts both traditional and modern features, and is only 10 minute drive away from Edinburgh Waverly train station. Comfortable, quiet and individually designed bedrooms ensure a relaxing stay, whilst attentive staff are happy to recommend local places of interest, in and around the hotel and center. Maintaining high brand standards and excellence in quality is second nature to the Best Western Plus Edinburgh City Centre Bruntsfield Hotel. The hotel has proven that going the extra mile pays off, as the cleanliness and quality of all rooms and public areas has awarded the hotel the Best Western International Quality Award. This is a global recognition of excellence given to only a few hotels throughout the world and depicts the pride Best Western Plus Edinburgh City Centre Bruntsfield Hotel takes in offering the highest level of quality. Thanks to this dedication, the hotel has quickly become one of the finest places to stay in Edinburgh and the perfect location to explore the compact capital city.

Best Western Plus

Edinburgh City Centre Bruntsfield Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1614 guest reviews
NOTE ISSUED
Excellent
944
Very Good
544
Average
96
Poor
23
Terrible
9
REFER TO NOTICE
Business Business
238
Couples Couples
778
Family Family
277
Friends getaway Friends getaway
147
Solo travel Solo travel
96
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful customer service! "

5
11/09/2018

This is long overdue and I visited in June 2017 but it doesn't go that far back-on here! had a lovely stay having had to re-arrange from the May. Major train problems meant I originally couldn't get up to Edinburgh and the staff were absolutely wonderful letting me move my stay to June instead. Unfortunately the weather wasn't very good so I must go back again!! Everyone was very helpful and I had a lovely room. I would definitely recommend this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Judy B, Thank you so much for your five star review of our hotel. It was wonderful to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We look forward to welcoming you back to the hotel when you returning to Edinburgh in the future. Yours sincerely, Jason,

"Very comfy "

4
09/09/2018

Went here on a Work trip to Edinburgh and was very impressed with the size of the room, the quality of the bed and the friendly staff. Didn't try the breakfast as lots of nice local haunts nearby. There is free locally made shortbread and coffee / tea to go at the reception. Do pick up!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Podmax, It was so great to read your lovely comments regarding the hotel and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Yours sincerely Jason..

"Enjoyed our stay at the Best Western Bruntsfield"

4
08/09/2018

We stayed for 3 nights at the Best Western Bruntsfield. This hotel has a great breakfast (which was included in our booking) and they will cook eggs, bacon, haggis, sausage and a few other things to order. There is a cold buffet as well. This hotel is in a quieter area about 20 minutes walk to Princes Street. There are a couple of good restaurants close by - Montpeliers and Papilio. We had very good meals at both of them and they were reasonable. We took the 48 hour Hop On Hop Off tour (bought tickets at the Waverley Bridge information centre first) which included the 3 tour lines and admission to Hollyrood Palace, Edinburgh Castle and the Britannia for around 55 pounds. It was a great value and I would highly recommend if you're a first time visitor to Edinburgh. There was no fridge in the room but the staff brought up an ice bucket on request.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear canmom92, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. It was fantastic to hear you had a great breakfast. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Average"

3
08/09/2018

Hotel was clean , and this is the most important thing Morning receptionist and the other lady ( who seems to be supervisor ) were very friendly and helpful I'm sorry dont know the names . but I think the receptionist was Italian .and in fact they the only 2 members of the F.O I saw them wearing the smile Visit from 4th - 7th Sep Breakfast was not so good . Bed was very comfortable . and the size of the room was good enough . in general good place to stay for short period of time

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear wehdaty84, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry breakfast was not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Once again, a fabulous two week stay"

5
26/08/2018

My husband and I spent two weeks at the Bruntsfield Hotel during Festival Fringe. We were up early each day, and fortified by the scrumptious hot breakfast, were able to "do the Fringe" until late at night. Because it is only a 20-35 minute walk to most Fringe venues, we were able to get some exercise whilst admiring the beautiful architecture of Edinburgh. The room was spacious, quiet, and the bathroom had lots of hot water for both baths and showers. The bed was a nice comfy king and the bedding was always fresh during our two week stay. An unexpected bonus was a view of the fireworks at the Castle during Tattoo. We found the front desk staff to be very helpful and the morning breakfast staff attentive to our needs. There are many things to like about the Bruntsfield Hotel, but the homemade shortbread, which was a post-Fringe snack, has to be among our favorites!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JannaCanada. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your two week stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"Lovely Rooms, Quieter Location"

4
23/08/2018

Edinburgh has so many options for places to stay, that it was difficult choosing one. Originally I wanted to stay right on "The Royal Mile" for convenience as I was traveling with family, one of which was elderly. However, I was happy that I selected this location because it wasn't as busy or as loud as staying on the Royal Mile would have been, and it was very pleasant being located right across the street from an extended park system ideal for my morning runs. We stayed in 3 rooms. All were lovely, spacious, immaculate and had comfortable beds and pillows. The only negative to the rooms was the water pressure when showering. It just about trickled out, enough for bathing, but less that ideal for washing hair. The food in the adjoining restaurant was ok, and mediocre. The service at the restaurant, was poor. Long waits, waiters in training. But, there were some delicious restaurants nearby on the main road that were fun to experience. Overall a good choice and I would stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear NhLulu, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry to hear you received poor service as it did not meet your expectations please contact myself so we can discuss your experience in detail thank you. We hope you will visit us again. Yours sincerely, Jason.

"First wedding anniversary disappointment"

1
23/08/2018

I booked this hotel for our first wedding anniversary but left absolutely disappointed. I stated that it was our anniversary when I booked it and sent a follow up email to remind them. When we got to the hotel I mentioned it again and all the guy at the reception could say was "you should have told us" I was angered. They made no effort to make our experience here romantic and memorable. The room was basic and the hot tap water actually burns your skin! So dangerous. Throughout our whole stay we had bad reception so we couldn't even use their wifi! We should be compensated for this poor service. Why put us in a room that does not allow us to use your wifi that you claim we would receive???!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ez87, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason.

"Toots"

5
15/08/2018

Stayed for 6 nights from 10 August. Staff exceptionally friendly and helpful. Minor issues dealt with immediately. Walk to Old Town about 20 minutes. Comfortable beds and clean rooms. Eat in the restaurant 3 nights of the stay, food was always hot and tasty. Excellent stay.

"2 Week stay in Edinburgh"

5
15/08/2018

I was in Edinburgh for 2 weeks for both a vacation and doing research on family history. I wanted someplace quiet but not to far from the Royal mile. I was a 15-20 min walk from all the action. I was on the second floor overlooking the park. The front desk staff was great. Housekeeping was great. Eat a lot at the Bisque Bar/Lounge in the hotel. Great food and service. I also would recommend getting a bus pass. Great bus system over there.

"Excellent Hotel!"

5
14/08/2018

We are regular guests at The Bruntsfield Hotel in Edinburgh, where we have always found the staff to be very professional and helpful with a smile. We always receive a very friendly welcome on arrival. There are sufficient parking facilities in the grounds of, or very near to the hotel. On our last visit at the beginning of August, we were delighted to be allocated one of the newly refurbished rooms. The room and bathroom were ultra-modern, stylish, very comfortable and quiet. The room itself was spacious, very clean and with a very comfortable bed. The breakfasts were excellent, as were the evening meals, which we ate either in the restaurant, or bar area – both attended by very attentive staff. The hotel is situated in a very favourable location facing The Meadows, a large green expanse with a pleasant twenty minute walk to the Old Town and very convenient for the many interesting tourist attractions in the beautiful city of Edinburgh. We look forward to our next stay and a huge “Thank you” to all at The Bruntsfield for the usual excellent hospitality.

"Spacious rooms in a boutique setting"

4
13/08/2018

We stay with best western a lot while in Europe. While this hotel was not in old town, it was just 1 mile from the castle. The rooms were spacious and well appointed. The bath was large, but the hot water in the shower left a little to be desired.

"Great place for visiting the city"

5
07/08/2018

Excellent distance from the city center. Nice, clean rooms. Friendly, helpful staff. Decent breakfast. Quaint architecture. Quiet stay for sleeping in. Right off of The Meadows so you can putt around on the putting greens, walk down to where some of the Edinburgh Festival shows are playing, or get to the Royal Mile within 20 minutes of walking.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Gregory B, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and all of our facilities with in the hotel. We look forward to the pleasure of welcoming you back when you returning to Edinburgh. Yours sincerely, Jason Doga

"Perfect Wedding Venue"

5
07/08/2018

We had our wedding at the Bruntsfield on 27 July and I can't recommend it enough. Fiona, Ian and team were amazing and made sure that everything was just perfect for our big day. Nothing was too much trouble and all the little extra, personal touches just made it so special! Thank you from the bottom of our hearts for ensuring our day is one we'll never forget.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ann, Congratulations on your wedding! Thank you so much for your five star review and lovely comments regarding the hotel and staff on your wedding day. I will pass on your thanks to the team as they do value your feedback. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga

"Good location and pleasant; can be a bit noisy and hot in summer."

4
06/08/2018

The location is the best feature of this hotel; directly across from the 'Links', which are quite pleasant to stroll through, and within a walk from many major attractions, shopping, restaurants. Rooms are pleasant and comfortable, food is very good and staff are friendly. In summer, windows open just a few inches and rooms can be stuffy on hot days. There is also quite a bit of traffic noise, so bring ear plugs if you aren't a heavy sleeper (wedding parties at the hotel can also bring quite a bit of noise). Overall, a nice place.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great 3 night stay for first time in Edinburgh"

5
02/08/2018

Smart Victorian town-house hotel in upmarket suburb. Lots of style. Easy to find, on main road. 20 min walk to city centre. Limited free on-site parking (approx 14 cars). 3 floors. Modern stylish reception. Lift. Room 213 very quiet / clean / large / comfortable double bed / 2 armchairs / desk / table / wardrobe with plenty of proper hangers / bathroom with bath & separate shower / plenty hot water / tea making facilities / 32" flat screen tv. Great quirky corridors - ups & downs, lefts & rights. All staff very polite & helpful. Bistro - restaurant. Good selection at breakfast - unhurried. Evening dining reasonably priced for capital city. We will stay again on next visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ccare, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and all of our facilities with in the hotel. We look forward to the pleasure of welcoming you back when you returning to Edinburgh. Yours sincerely, Jason

"Great stay - accommodated our family of 5!"

5
01/08/2018

This a great hotel, especially if you are two adults and three children. We had a great room that was clean and comfortable. A 15 minute walk to the main area of town and is across the street from a lovely park. Great place to stay, price was reasonable and the breakfast was great too. Front staff were helpful and friendly. I would highly recommend this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Margaret, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay and you found the room comfortable. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason.

"Newly Renovated, and OH So Nice!"

5
23/07/2018

If you don't mind a bit of traffic noise, this Hotel was it!. I loved looking out the window to see a park across the street. We had the first floor room. Very convenient to the Lobby & Restaurant. There is no air-conditioning in this Hotel, but Edinburgh's weather is always pleasant and they provide a Fan, which helps cut down on the traffic noise. Comfortable bed, nice damask sheets and down feather pillows made for a well rested good nights sleep.

"Townhouse comfort, genuine hospitality and a fresh new look."

5
21/07/2018

I have been staying at The Bruntsfield for some 17 plus years and after all this time the staff still epitomise the friendliness, genuine hospitality and service that attracted me to the hotel years ago. The recent refreshment of the decor has bought more light and space and a certain contemporary feel that makes a real change for the better to the ambiance. The bar and restaurant offer great choice and quality. The rooms are not modern identical boxes but well thought out spaces making the most of the space available. Really comfortable beds and linen. If only all hotels were like this for a single visit but when it is your 200th, it is really somewhere special.

"Fabulous hotel"

5
19/07/2018

We had a great room here with windows that opened to a leafy courtyard. Lots of room, very clean and well located. Staff are friendly and helpful. There's a lovely park across the road. The hotel has lots of character. It was a walk of about 15 minutes to the town centre and 30 to the castle. Cabs are cheap and plentiful. We walked all day but generally caught a cab back at no fit when we were tired. The restaurant is great with good food and friendly service. I recommend staying here !!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ddelanet633, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Our team appreciates your kind comments. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Wedding "

5
13/07/2018

We stayed at this hotel for my wedding, room was outstanding fantastic bath and shower, very clean. Room was spacious. Staff where amazing and friendly and very helpful. We had our wedding here too i cannot thank all the staff for making our day so special, fiona sales manager was fantastic nothing was a problem and iain who co ordinated our wedding on the day well no words can explain how amazing he was. Food was lovely drinks lovely and service outstanding

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Leighann, Congratulations on your wedding, thank you so much for your five star review and lovely comments regarding the hotel and staff on your wedding day. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason.

"Lovely park view, confortable beds and rich breakfast"

5
12/07/2018

The short distance walk to the center was very pleasant through the park. Instead of the taxi we preferred to enjoy walking through the free golf green and people having barbecue on the grass. Our room had a very high ceiling and 3 windows looking on the park. The mattress was very comfortable and the bathroom super clean. The staff is very friendly and smiling especially Sabrina. Breakfast is special with gluten free choices , fresh fruit and warm eggs cooked at the moment following our personal tastes. Scrambled with smoked salmon was our favorite. Yogurt with seeds, raisins, cranberry and nuts was superb. The restaurant in the green courtyard is a relaxing bonus after a long walk and the menu was varied and not expensive. Definitively an excellent experience

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alex, Thank you so much for your 5 Star review of our hotel. I am pleased to hear you enjoyed our comfortable beds and the choice on the breakfast menu. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Edinburgh july18"

5
08/07/2018

Once again very good. Stayed in the new rooms which are outstanding. Very comfortable bed, deep bath and wide shower head. Helpful friendly staff very good breakfast and hotel bar. I highly recommend this consistsntly good hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear asehendo, I'm very pleased you enjoyed your stay with us - thank you for our 5 star review. Jason

"Wonderful Hotel"

5
05/07/2018

My husband and I spent 3 nights at this hotel. It was warm, welcoming and the location was great. It is within walking distance of the Edinburgh Castle, the Royal Mile, the University of Edinburgh and The Meadows. The breakfast was great with the traditional Scottish Breakfast as well as several healthy options. There is convenient parking and the rooms are large and well equipped. We plan to stay here again, if we return to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear copdoc2, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason

"Fantastic Hotel !"

5
05/07/2018

Just returned home from a two night stay at the Bruntsfield,I found it on Tripadvisor when looking for somewhere for my Mum and I as we'd been invited to The Royal Garden Party. I booked a twin room which was very conveniently situated just through the door from the reception.It was airy and spacious with two super comfy beds.It had everything we needed and more including a bath and shower. We ate in the restaurant both nights and the food and service was excellent.The bar/bistro area is cozy and modern with a lovely courtyard,garden area leading off the main dining room. The breakfast both mornings were also very good,something for everyone.The staff are very friendly and professional.The manager even took time to stop and ask how our stay was etc,not often you get that in a hotel as they are usually too busy. I'm so glad we found this little gem as I'd highly recommend it if you plan a trip to the city,Bruntsfield area has some lovely designer shops, cafes and eateries and a beautiful park across from the hotel. I for sure would definitely stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sassisnipper, Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay and you found the food excellent. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason. Delete Response

"stay overnight"

5
29/06/2018

wonderful place to stay.Staff are the best and also the food is so good you don't want to leave. Lots for people to see in Edinburgh and we use it for a short stay away from home for a break. would recommend this hotel to everyone that would like to stay in Edinburgh

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Siegrid M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason General Manager

"Nice hotel with parking and decent breakfast"

4
27/06/2018

I stayed for 3 nights over the weekend. I paid £165 per night which was a bit pricy but hotel was nice. Good variety for breakfast and parking was good. Limited spaces but I got a space every day apart from the first night when there was a wedding reception (perhaps up to 20 spaces). There is also free parking across the road in the evenings and sundays. 20 minute walk from the castle and royal mile if you know the best route. I would recommend as location is good. I think further central would make parking difficult. Creaky floorboards though.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great location!"

5
25/06/2018

We thoroughly enjoyed our stay at the Bruntsfield. It is located in the west end of Edinburgh- a beautiful part of the city with large green spaces, and ample shops and restaurants in the area. It's a nice residential area to walk in. The hotel rooms were spacious, and clean. The hotel staff were friendly and very helpful with directions and restaurant suggestions. The breakfasts were very good. Thank you for the excellent service provided by all!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Karen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason General Manager

"Friendly staff, good location "

4
22/06/2018

This hotel is a short distance from the city centre, which is easily accessible by a frequent bus service. There is a wide range of shops and bistros nearby, so you don't have to go far if you don't want to eat in the hotel. The hotel is housed in linked Victorian properties so the rooms have more character than the more modern alternatives. Having been recently refurbished, the decor is really nice. My room was more spacious than I expected and was spotless as well as comfortable. The staff could not have been more helpful or friendly.

"This is not a 3 star hotel."

2
20/06/2018

I stayed here 2-14 May while visiting my son who is a university student. I needed a hotel close to his apartment. However there were many issues. I was put in the wrong room,a shabby"family room" with bunk beds instead of the Executive room I paid for. The housekeeping was sloppy (bottle cap under night stand) and the restocking of coffee making supplies hit or miss. There was endless construction in the Lobby leading to almost daily power outage s. No signs were posted on elevators or electric doors. I had to find my way to my room by the backstairs in a dark corridor, no emergency lighting. There is no ice machine and mini fridges are unheard of. I felt like I was camping in a construction site. The GM, Jason Doga,was difficult to meet with and by the end of my stay had actually done nothing to improve my opinion of his hotel. I had asked for a reduction in my (paid in full) bill at our meeting. By Checkout I had heard nothing from him and staff informed me no changes were made to my bill but they would be glad to have me stay with them in future at a 20 percent discount!

"Noisy but nice"

4
15/06/2018

Much better than average chain hotel Location away from centre turistico but next to a lovely park. About 20 min Royal mile. Lots of individual shops and restaurants close. Hotel recently refurbished, nice big rooms but no A/C therefore with windows open ......noisy. Shouldn't be a problem most of the year

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Sincerely, Jason.

"Comfortable city hotel"

5
14/06/2018

Staff very helpful and friendly . Suggest asking for rear facing room as main road can be very busy and the property does not have double glazing . Bus stop about three minutes walk t9 right if hotel and regular service takes you into city centre

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear avisanddavid, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.

"A great hotel"

5
09/06/2018

First, a huge thank to Janis who helped me print our boarding passes. Indeed all of the staff were excellent in this hotel. This hotel is a series of townhouses put together. Our room was beautifully appointed. The bed was exceptionally comfortable. The breakfasts were included and were excellent. This is a fabulous bar and restaurant at this Best Western. We were also so very close to some major attractions -- museums, art galleries, and great shopping. The Bruntsfield community is a delight -- great restaurants and shops nearby. There is even a wonderful local Church of Scotland congregation within walking distance -- Barclay Viewforth. But the staff are the ones who excelled in offering great service. Thank you. (One thing to note. This is an old hotel. No airconditioning. It got quite hot some nights. There was a fan).

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Keithoflondon, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback, I will pass your thanks to Janis he will be pleased. It is also good to hear our Bisque restaurant and bar was excellent. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"great location, but poor value given its price"

4
04/06/2018

We had a large comfortable bed in a spacious room, a reasonably sized bathroom with a bath, toiletries, tea and coffee making facilities with biscuits, and the buffet breakfast was good, and the staff we met were friendly and helpful, and the hotel is located opposite urban parkland in the affluent Edinburgh suburb of Bruntsfield, quite close to the city centre, with some free parking available to guests, which is helpful as the roads around the hotel are controlled parking zones. But...if you're going to badge your own brand as "plus" and charge as much as this hotel does, then there are quite a few things that you should be doing, and not doing. When we arrived the entrance hall was covered on both sides with pieces of paper billowing in the wind, to indicate perhaps half-finished decorations; we had to wait for the one receptionist to be available, as she had several things to contend with (so there needed to be a second receptionist) and whilst we waited we thought we would have a cup of the free coffee in the reception area - but the flask was empty. The door to our room (No.146) didn't fit tightly, so vibrated every time someone opened the fire door in the corridor (we wedged it tight with some paper), there was no air conditioning (just an electric fire for when it was cold and a fan for when it was hot) and no bottled water nor a mini fridge/bar. The TV had the usual bog-standard Freeview channels, rather than some kind of subscription package or even just BBC iplayer and ITV Hub. Our bath towels went missing after the first day and we had to request replacements, and our pyjamas were just tossed on to furniture when our bed was made, rather than folded and put on the bed. It was possible to order breakfast in bed, but not a cooked breakfast. Some of these things I don't mind and are unimportant compared to world hunger for example, and we had a perfectly comfortable time, but if you're charging that much for a room then you should be providing more. The Great Western bean counters need to be investing more in this hotel to make it good value, both in terms of room attributes and also more staff. At the moment they're trading on their location and that's not good enough.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear GaryW14 Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments. We have been continuously upgrading different areas of the hotel over the past years, with our latest extensive project on going over the last few month, it is never a good time under go such a project. I am sorry to hear our service did not meet your expectations please contact myself so we can discuss your experience in more detail. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason General Manager.

"Lovely hotel and amazing bathroom"

5
01/06/2018

We spent a lovely few days here for my husband's birthday. The staff were really friendly, especially the staff in the restaurant who made his birthday special. It was within easy walking distance of the centre of Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tinkerbell49_11, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Lovely building, great rooms and extremely pleasant/helpful staff - 11 out of 10!!!!!!!"

5
31/05/2018

When we arrived the staff were very cheerful and helpful - nothing was too much trouble. The rooms were very clean and everything you could want/need was available. Meals within the hotel were very nice and not expensive. i would thoroughly recommend anyone to stay there!!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ADC07, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Our team appreciates your kind comments. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Elegant, centrally located hotel"

4
30/05/2018

While self parking was a bit of a nightmare, this hotel was a nice surprise at the end of a long travel day. After checking into our nice centrally located room we relied on the staff's recommendation and ventured out for an afternoon of sightseeing. The front desk again was most helpful making us dinner reservations. Breakfast is served in a very nice newly remodeled area that spills out onto a quaint cobbled courtyard. This is a comfortable well appointed hotel that I would gladly return to during future travel. My only criticism was the lack of help to carry heavy suitcases up and down the steep front entry staircase.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear ANM106, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry to hear that no one in the team offered help you with your suitcases as they should as part of the service. We look forward to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. sincerely Jason

"Excellent"

5
20/05/2018

I stayed 1 week at Bruntsfield hotel and I was very happy about that. Staff was really kind and helpful (particularly Angela who helped me more than ones), room clean and breakfast with a large variety of thing. Recommended for sure!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anna, Thank you very much for your five star review of our hotel. I am happy to hear that you enjoyed your stay with us. This is something our team is very proud of. I will pass on your kind words and thank the team, they do appreciate your comments. We look forward to welcoming back you soon. Yours sincerely, Jason.

"Sisters weekend"

4
01/05/2018

Lovely hotel located near city centre ,on bus route and easy walking distance.large comfortable room,breakfast a mixture of cereals and fruit and lovely cooked breakfast.staff friendly Some refurbishment works in reception area but no disruption to guests.nice touch free coffee and tea to go at reception.would definitely stay there again

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Joan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and the wedding you attended with us. It is very rewarding for staff to receive such positive feedback and we look forward to welcome you back in the future. Yours sincerely, Jason,

"Great place to stay"

4
30/04/2018

We stayed recently for a long weekend, and i have to say we were very pleased with the hotel, staff were all very helpful and friendly, our room was on ground floor facing the park opposite, spacious room with a large bathroom well fitted out, i was very surprised being on the front we never heard a sound from outside and slept very well,Breakfast was good with a large choice of hot and cold food although we had to pay an extra £10 EACH for breakfast, there is parking on the front of the hotel but limited, i would stay here again on our next visit to this lovely city.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear alkaz581, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Good location"

4
27/04/2018

We stayed here for 3 nights this week. The hotel is well located outside the city centre but directly opposite some lovely green space and just on the edge of Morningside. Bus stops are only 100 m either side with very frequent service into the city and beyond, including directly to Ocean Terminal where the Royal Yacht Britannia is now berthed. The hotel is coming towards the end of a major refurbishment with the Reception/Foyer being finished this week. Some of the rooms are still under wraps but this did not impact on our stay. Our room was large and well appointed, overlooking the courtyard, very quiet and comfortable. The bathroom was also large and bright with sufficient toiletries for our needs. Breakfast comprised a good selection of cold and hot items, the latter freshly cooked to order and service was pleasant. Dinner was good, although we did have an issue with undercooking of one vegetable (swiftly amended). It was somewhat disappointing that a lady was allowed to carry on a loud mobile phone conversation for almost an hour - business related but nonetheless not conducive to conducting our own conversation. She even talked all the way through eating a roast dinner! The bar is a little 'diner-ish', with large tables and would be enhanced with a more intimate setting of lower tables in at least one part. It was noted that the bucket seats, although comfortable, are fraying badly at the bottom; however, it is possible that this area has yet to be refurbished. It was also surprising that, having ordered drinks at the bar, they were not delivered to the table; there would appear to be sufficient staff for this to happen. There are plenty of good bistros, coffee shops and restaurants within easy walking distance of the hotel. All things considered, the overwhelming thought was we would definitely stay here again.

Jason D, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear JM, Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments and all point taken on board. We have been continuously upgrading and renewing different areas of the hotel over the past years and with large project this year. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Excellent room and great service"

4
26/04/2018

I would recommend this hotel, there were just some minor niggles for our stay which included the cooked breakfast, which was OK but the poached eggs were closer to hard-boiled on the second day I opted for the porridge which was much better and my husband took the scrambled eggs rather than the poached which were also much better. There were some renovations going on in the reception area but that was more disruptive to the staff than the guests and I am sure will look lovely when it is complete. The steps to the entrance are very steep and I didn't see a disabled access ramp which would have been helpful with the suitcases. The bathroom door in our room had a lock that would stick every now and again which was a little worrying. The bed was great and we had the best nights sleep of our trip so far. Recommended improvements, a fridge and air conditioning, the heating works very well but the room can get very warm and I wouldn't want to stay there in the hight of summer. Overall this is a nice hotel and the staff were fantastic and they did have car parking which is a premium in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Nicky, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry breakfast was not up to your expectations. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason. Delete Response

"John & Dianne/ Chester. Touring Scotland"

4
25/04/2018

Our stay at the Bruntsfield was a very pleasant one for the two nights we had there. Our room was on the first floor at the rear with a view towards the city. It was clean, quite spacious and had a lovely bathroom with toiletries and a comfortable bed. The Brasserie and Bar was in the basement and breakfast was hot and served to order although a little slow in coming. The staff could not have been more welcoming and helpful with a smile when spoken to. The hotel is certainly very conveniently positioned with the city centre reached in a gentle 20min walk or alternatively there is a bus stop just down from the hotel. Car parking is a problem at the moment as there are refurbishments being carried out in some rooms. However this did not prevent us parking our car for the duration of our stay. We have to add that there was no noise from the work being carried out in some of the rooms which is to the credit of the hotel. Overall we could recommend this hotel as an ideal out of city stay avoiding the hustle and bustle of Edinburgh. The city has so much to offer for all tastes and has many sites to see with endless fine restaurants and shops galore with so much friendly Scottish hospitality in the many pubs and bars in the city.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear j_taylor11, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Poor first impressions give way to excellent stay."

5
17/04/2018

Our stay here did not start well. When we arrived in the late morning after a transatlantic flight, the foyer of the hotel was completely ripped up, in the middle of a complete redecoration/reconstruction, and therefore we could not wait there in comfort while we waited for the room to become available. We could wait in the brasserie downstairs, but that was a bit cramped, and awkward, as we were just hanging out, not ordering anything but a cup of tea. Also, our room did not become available until exactly at 3pm, which is unusually rigid, even for rule-abiding Scots. From then on, however, our stay was excellent. The room for which we had waited so long was a lovely suite, with more than enough room for the two of us, and with a great deal of charm and character (and a very nice bathroom). And the staff were friendly, efficient and helpful. Even the breakfast that we had on our last day was good, and in the light and airy part of the brasserie that had been closed when we first arrived. Indeed the foyer area was already beginning to resume some form of order and comfort, with chairs brought back in. Overall this was an excellent stay, despite first impressions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mr. Beller, Thank you so much for your five star review of our hotel. I am pleased to hear your stay improved to an excellent stay despite the hotel refurbishments, it is never a good time to do this kind of work. The hotel service is something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Great Hotel."

5
17/04/2018

My husband and I have just come back after spending four nights at this hotel. What can I say ,after a not so good start , which was rectified very quickly by Ian who is a credit to this hotel we had a wonderful stay . All members of staff are friendly and polite , no matter where in the hotel you were. Breakfast was plentiful hot and cold choices. It was our first time having a traditional Scottish breakfast , it certainly didn't disappoint. Imogen on reception was first class . I cannot recommend this hotel enough. Try it you will not be disappointed.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kimcooking, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Regular customer no more!"

2
07/04/2018

Having stayed at this hotel several times a year for a number of years I will not be returning. Principally because my complaint received an irrelevant corporate speak reply and my follow up, merely trying to get a yes or no response was ignored. On arrival my wife (I was away on business unexpectedly) was given a "dirty room"; including coffee or cosmetic stains on surfaces. This was fairly quickly rectified after she complained - but no apology from the receptionist who booked her in when she returned the key for this room - a little thing but annoying none the less. My second point related to the upgrading works which the hotel was doing that resulted in much reduced onsite parking - a real pain/expense to find alternate parking in Edinburgh. I merely asked them to confirm they would inform me of similar works when booking in the future - question ignored. When I responded to the automated "how did we do?" email with the same question, once again ignored. Being a busy Edinburgh hotel they can obviously afford to do this.

Russell_Imrie, Managing Director at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear jdf111111, I appreciate your candid feedback following your recent stay with us. It is clear that we performed well below expectations and is certainly not the quality of service I expect my team to provide. We value your business and would welcome the opportunity to show you that your experience was a “one-off” and not our usual standards. Our upgrading work will be complete by end of a May and I am sure you will be impressed. Our car parking is indeed restricted during these building works however we are happy for guests to double park in our car park and we will contact guests just as soon as a space becomes available. Please email my General Manager, [email protected] who will restablish your faith on our Hotel. Best regards, Russell Imrie

"Great"

4
05/04/2018

At a wedding at the hotel and stayed overnight. Hotel is very central - just 5 mins to Princess Street. Not many parking spaces but you can park on the road outside although it's £2 for each hour, max stay 4 hours. We had to park on the road but managed to get a space in the hotel car park after an hour or so after watching for 10 mins for a space to come available in the car park. The hotel has a lot stairs to get to the bar/restaurant - however they do have lifts to each area. The bar was small but nice, although it was a bit like a cellar, the dining room is next to the bar. The wedding we attended was superb with a great private area. We had a family room and this was really big king bed with separate room with bunk beds, each area had its own TV and shared a nice, big, bathroom with shower, which was very clean. Breakfast was good too, with help yourself coals meats, cheeses and breads. Our order for hot food was taken quickly from a great selection, we don't eat pork, and we had a lot of options. Would definitely return and recommend

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Martin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and the wedding you attended with us. It is very rewarding for staff to receive such positive feedback and we look forward to welcome you back in the future. Yours sincerely, Jason,

"Good location and breakfast"

4
04/04/2018

We stayed over Easter weekend for a night. Primarily was looking for a reasonable priced hotel with free parking. Staff were friendly and they even a complimentary shortbread and water upon arrival at check in - bonus! The twin room was decent size and comfortable - look like the bathroom had just been remodelled as it looked quite new. The only downfall was that our wall between our neighbours was a bit thin and they seemed to be enjoying each others company during the night.....three times. We headed out to dinner in Old Town which was about a 15minute walk down the road. We splashed out and purchased breakfast which didn't disappoint. We didn't realise that there was a hot option included and after tucking into the cereals and toast we were greeted the hot menu which we also made full advantage of so well worth it! Overall we had a pleasant stay minus a bit of an interrupted sleep

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Excellent Hotel"

5
02/04/2018

We visited this hotel over Easter and can not speak highly enough of it. From being checked in by a very polite and helpful young lady to the staff at breakfast everyone was happy helpful and obliging. The hotel is spotlessly clean and fresh there was some work being undertaken in the hotel but the workmen were polite and this did not in any way spoil our stay. The rooms are well equipped beds very comfy. Fluffy white towels and bathrobes plenty of tea and coffee with biscuits replenished daily. Breakfast choice was excellent and served piping hot, fresh pastries and juices real coffee and very attentive service. We would definitely highly recommend this superb hotel - thank you to all the staff for making our stay so enjoyable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind word and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Very comfortable and great value stay."

4
01/04/2018

I stayed here for 3 nights over Easter - the parking is a great asset. The hotel staff could not have been friendlier or more helpful and the room was perfectly clean. The hotel even had an Easter egg and card waiting outside every room which was a lovely touch.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Fiona, Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us this Easter I hope you enjoy your Easter egg. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason,

"Wedding Anniversary"

4
25/03/2018

Quite easy to find, we got the number 11 bus from near Waverley station and got off not far from the hotel. When we arrived it was undergoing some revamp work in the foyer, the receptionist apologised for the work but to be honest it was nothing that would interfere with the stay, although I was a bit worried when we realised our room was above where the guys were cutting wood outside, I need not have worried as nothing disturbed us. We were early for the room but the hotel were happy for us to leave our cases and go out exploring. It took about 30 minutes to walk into the old town, a very pleasant walk although could be challenging for people with small children or those poor walking, but there are plenty of buses and taxis that don't cost a lot of money. When we got back we went to check in, and my husband seemed a little puzzled at the price on the invoice, when we got to the room he looked up his invoice and noticed he was being charged £80 more than he thought, he then advised he had booked champagne for the following day for our wedding anniversary, when he queried the bill they found he had been charged twice, they were very apologetic, but I had asked my husband to cancel the champagne as we were going out anyway, it was a nice gesture on his part though. The room was amazing! A large suite. I am quite picky when it comes to hotel rooms and there were a few a things I thought could be better, but that did not detract from the overall experience so not worth mentioning, a good size bathroom with anti slip mats for bath and shower (a very good touch), towels were lovely. There was also a hairdryer (that I couldn't find but my husband did), a safe, a well stocked tea tray, a tv with good channel selection, room service was also available although we did not take it up. Breakfast is available which you can book after you check in through the reception, again not something we did as we wanted to try a couple of local places. I would definitely be back, the staff were lovely and accommodating, well worth a stay!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kirstie, Many happy returns on your wedding anniversary. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am sorry to hear there was a problem with the champagne and bill. It is very rewarding for staff to receive such positive feedback and we hope we can welcome you back in the future. Yours sincerely, Jason,

"Decent hotel"

4
24/03/2018

Welcoming and comfortable hotel in a good location, within an easy walk of the City centre. It is currently being redecorated in the communal areas. Good breakfast and helpful staff. Bedrooms have usual facilities and a decent shower.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind words and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason

"Loved this Hotel"

5
21/03/2018

This hotel was absolutely perfect even though there was construction in the lobby area. It looked wonderful, the room was really very nice, and the included breakfast was perfect. Also the location is perfect for anyone without a vehicle....close to lots of places of interest. Would come back for sure.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason,

"Lovely hotel ..welcoming staff"

5
15/03/2018

We had a great stay here ......reception area is being decorated so a little bit of a mess but im sure it will look lovely when complete ....didnt make a difference to our stay though ...room was lovely ..breakfasts were tasty and lots of choice ...staff were friendly and very helpful ...perfect location for us ...only £7 in a taxi to the castle ....but walkable in 20 mins ...had a fab break ..already recommended to friends and we will return in the future x

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga Delete Response

"Extended stay"

5
07/03/2018

We booked for 4 nights but ended staying for 7, due to the bad snow storm.The hotel was very good to us nothing was to much trouble when we realized we were not going to be able to get our train. The staff let use stay in the room that we had when the 1st booked in, the staff were very friendly, and helpful,the room was on the ground floor and of a good size,the food was outstanding

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Linda, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us despite the weather. It's something our team takes great pride in, so we value your feedback. We can't wait to have the pleasure of welcoming you back to the hotel in the summer time. Yours sincerely, Jason.

"Great location"

5
06/03/2018

Lovely residential area with lots of restaurants and cafes. Beautiful park opposite the hotel andi it only takes fifteen minutes to get to Princes Street by bus - Numbers 11 and 16 two minutes from hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We will look forward to welcoming you back soon. Yours sincerely, Jason. Delete Response

"Again a lovely experience"

5
04/03/2018

Again this hotel more than matched our anticipation. Although renovation work was going on we were still greeted by happy smiling reception staff. Our room had obviously been renovated and it was lovely. Only down comment is why do you not replace the biscuits on the tea tray? Breakfast up to its usual high standard and nice to see a bit of renovation had been done here as well. My only criticism of the hotel is their website. We had to use the balance of a voucher my wife had received as a present, there is no facility on the booking page to input the voucher number. When I contacted the hotel they were quoting the normal price not the website special price. After some discussion we were eventually able to book over the phone at the website price. Small suggestion to the hotel is put a voucher box on your website for bookings. However that did not detract form an enjoyable 2 night stay.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Stewart5852, Thank you so much for your five star review of our hotel and restaurant. I am so happy you enjoyed food quality and service. I am sorry for the inconvenience you experience during the booking process, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason.

"Absolutely Amazing Experience "

5
04/03/2018

Myself and husband went to stay for Valentine's Day and it was beautiful! It is having some work done at the moment but never caused any problems at all, staff were absolutely fantastic! The room was lovely! And the bathroom was to die for!! Absolutely amazing! With the freestanding bath in the middle of the room was just perfect and the views over the forth from the bath!! Perfect! The food in the restaurant was lovely and a nice relaxing Atmosphere Highly recommend it and would love to visit again

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Tracy, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your kind word and thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Delete Response

"Be care !"

2
27/02/2018

When arriving at 13:00 at the hotel, we have disturbed a lot of workers doing works inside the hotel. The receptionist told us "Don't be afraid there is noise, but only between 9:00 and 17:00" !!! Our room was available at 15:00, so we have decided to begin the visit of Edinburgh. At 17:00, we came back to the hotel. I told the receptionist : "You should mention the works in progress on your website". Rather than apologize, she answered "You forgot to sign this paragraph where you accept to pay 200 £ if you smoke in your room". Fortunately for us, we had planed a lot of visits, more the match at Murrayfield Stadium. But it is a shame for this hotel and a pity for the Best Western company...

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason D

"Exceptional Hotel"

5
26/02/2018

Have stayed here with my husband regularly for 15 years,without doubt ticks all the boxes,great staff very friendly,nothing too much trouble,SERVED fresh cooked breakfast,(not pre cooked from Buffet),we ate at The Bisque brasserie both evenings,nice atmosphere and very good food. large room and bathroom,very comfortable bed,slept really well. Refurb was taking place which came as a bit of a shock on our arrival,pre warning of building works would have been nice as there was no lounge area to relax. A classy area of Edinburgh,walking distance to city centre,independent shops and bars close by,nice park opposite hotel We will return later in the year,special hotel

"Excellent stay"

5
19/02/2018

Stayed here for the 2nd time Excellent experience as before some work being undertaken on entrance area etc but we were not inconvenienced. Excellent extensive breakfast menu All staff helpful very We enjoyed the city and the hotel was very convenient for tourism and looks out onto to pleasant park area - and witrh excellent shops and amenities neartby

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Lovely hotel"

5
18/02/2018

Stayed here as I was in Edinburgh for a weeks course with work. Although the hotel was in middle of refurbishment it was still very nice and clean. Room was very comfortable and every day it was cleaned, towels replaced and tea/coffee replenished. Ate once in hotel restaurant and had a great meal in nice surroundings. Would stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga

"Nice hotel"

4
10/02/2018

Stayed at the Bruntsfield hotel for a night at the weekend, car park is small and is on a first come basis but there is plenty of parking on the road outside which you have to pay for. Hotel is currently going through a refurb so the reception area has plastic screens all over hiding the refurb. We stayed in a deluxe room which was very nice and spacious. Hotel is about a 15 min walk into the centre

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Wonderful place to stay"

5
10/02/2018

Great room, quiet, well lit, warm and comfortable . wonderful service & good food in the bisque I enjoyed great steaks, chicken dishes and deserts which delighted. Absolutely 1st rate a particular mention to Robert who's service at the bar was exceptional. The builders are in doing work primarily in the reception area and I never heard a peep , coming back again soon.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, I will pass your feedback to Robert as I know he will be pleased. We will look forward to welcoming you back to the hotel in the future. Yours sincerely, Jason Doga,

"Very bad experience "

1
08/02/2018

Stayed round the corner from here but decided to treat ourselves on our last evening by having a meal wish we hadn't bothered. Ordered crispy lemon chicken to start which was just a soggy mess. Egg mayo on white cake as egg mayo on brown. At no point were we asked if everything was ok. When they finally came to take away the half eaten food and I complained all I got was an “o”. After waiting 15 mins for the option of dessert we gave up and asked for the bill where a grand total of £2 was deducted. Sent an email to them on Monday morning and still no apology by Thursday.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mrs Karen Statton, Thank you for review of our restaurant and food regarding your experience at our Bisque restaurant. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider eating with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely, Jason

"Excellent hotel in a perfect location"

5
01/02/2018

We had another fabulous stay at the Bruntsfield. Lovely room - good-sized, clean and all the usual complementaries. Breakfast was very good as was the meal in the Brasserie. Perfectly located for a weekend trip to the capital. Will certainly be back.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good evening, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Dorans"

5
22/01/2018

Excellent service, spacious room, pleasantly decorated. Great choices for breakfast with many healthy options, including vegetarian haggis, as well as the usual meaty cooked type. All in a nice part of town. Home made short bread biscuits an added bonus. Thoroughly recommended and will planning to stay there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We will look forward to welcoming you back soon. Yours sincerely, Jason.

"First Rate Service & Room"

5
21/01/2018

We stayed here for my husband's 50th birthday weekend in Edinburgh and I couldn't be more pleased with the value for money the Bruntsfield provided. I had made them aware of our celebration and we were greeted with a birthday card and petit fours in our room. A very nice touch, thank you! The room (111) was spacious and featured a large bed, separate seating area and a huge bathroom with separate bath and shower. I would like to congratulate the unsung heros/heroines of the hotel trade (the cleaners) who obviously take care and a great deal of pride in their work. No smeary mirrors, cobwebs or dusty skirting boards here! Breakfast was included in our room rate but is charged at £14.50 pp if you book room only. It is worth it! Fresh fruit, cheeses, pastries which taste delicious, yoghurt, cereals, toast....and a cooked breakfast which is cooked to order. I would highly recommend the Bruntsfield. It ticked all of our boxes: location; car park; room size; reception staff; waitresses; beautifully clean and a fabulous breakfast. Definitely one to return to! Tip: Book direct with the hotel - you may get additional perks.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and our breakfast. We hope to have the pleasure of welcoming you back to the hotel in the future. Yours sincerely, Jason Doga,

"Birthday surprise "

5
21/01/2018

I visited the hotel with my wife as a surprise for my birthday. On arrival we found that the room we had booked had been upgraded which was a very nice touch. When we got into the room, we had been left some nice little cakes and I received a birthday card. How lovely is that? All the staff were fantastic throughout our visit and special mention must go to the cleaners of our room (111). The room was immaculate during our stay and we could not find anything to complain about. Reception staff were very helpful and always available. Breakfast was lovely and gave us a really good start to the day. Only drawback is the parking. We were lucky to find a spot but you may struggle if you don't arrive early. All in all though, an excellent visit, an excellent hotel, excellent staff and I will not hesitate to stay at this hotel again when I am next in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Glenn, Happy Birthday Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and our breakfast. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Average"

3
15/01/2018

The hotel was well situated with regards to the city centre. The room was large and the bed comfortable. The temperature in the room was perfect. The road outside the hotel was very busy, but by keeping the windows closed and the curtains closed we had a good night sleep. The breakfast was excellent. My only complaint with this hotel and the reason I scored average was because of the staff. We both felt, the staff (not all, I hasten to add) were not very friendly or indeed helpful. They were a little "stand offish" and this made our stay less than perfect. I would not return to this hotel, there are other hotels in Edinburgh with more accomodating staff.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Ann, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0131 229 1393. Yours sincerely Jason Doga

"Best of Edinburgh brilliant Bruntsfield"

5
14/01/2018

I travelled to this hotel as a first time guest with other half for a birthday trip.On arrival ,free parking available on site excellent.Beautifully checked in and our room,what a lovely room.sofa room also.These are big high ceiling rooms ,lovely and warm ,with all the amenities you require .working wifi.The staff are the heart of this lovely hotel, extremely friendly genuine nice people, what more do you need .Breakfast, I have stayed in Edinburgh at one of the high end hotel chains, and the presentation ,excellent quality food with excellent variety and choice .The atmostphere along with very nice breakfast staff perfect combination.Congratulations Bruntsfield keep up the excellent work you hotel ticks all the most important boxes ,thank you so much

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
It was so great to read your lovely comments regarding the hotel cleanliness and staff. The team here work incredibly hard to ensure that all our guests enjoy their stay. We also work hard in ensuring we offer a competitive price for accommodation at Edinburgh. We do hope that you will return to us on your next trip to Edinburgh and we look forward to welcoming you back. Your sincerely, Jason Doga.

"V. pleasant overall, despite bath!"

4
14/01/2018

Good hotel, very comfortable stay, room large, well appointed and v.clean, great night's sleep and friendly welcome. Only thing I was a bit disappointed with was size of bath, which wasn't full size. I'd booked by phone, partly to help the hotel avoid an agency fee and specifically to check if the bathroom actually had a proper bath, and was reassured it did. I was really looking forward to a morning soak, but couldn't have it in such a small tub. Oh the first world problems we grumble about, eh?

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear SP Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. I am sorry we did not get the bath right for you, but we will get it right next time you visit. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Xmas treat"

5
13/01/2018

Stayed for 2 nights between xmas and new year. This hotel is excellent and very high standard. I paid 95 quid and felt it was great value considering the location to the city centre. I parked smack outside of the front door, the lobby area is lovely, the room was lovely and couldn't fault it. It is a good 20 minutes walk to Princes street. I would recommend and will return again. Final thing is that there is a great bar downstairs which serves food - we ait here twice and it was stunning.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay and food. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent"

5
10/01/2018

I thought this hotel was excellent value. Large , comfortable well equipped room . Staff are friendly and helpful and the food and drinks we had in the bar were very acceptable. Very handy for The Meadows. Walk into town or get the bus on the road outside. Lots of cafes restaurants nearby. Would definitely use again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent "

5
07/01/2018

Our first stay at this hotel but it definitely won't be our last. Very comfortable accommodation , extremely clean,helpful staff and a room rate of only £70 per night. A good location with good transport links and within walking distance of the city centre. Parking and good Wi-fi highly recommended

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear John, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Comfortable and friendly"

4
07/01/2018

A nice hotel close to the city centre with access to all the visitor attractions. Excellent breakfast and evening meal if you choose to eat in the restaurant. The only downside to this hotel is the limited parking, if you don't get a space you have to pay to park on the road.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great staff and stunning breakfast."

4
07/01/2018

Arrived at The Best Western Bruntsfield just after midnight and hadn't booked, (delayed flight into Edinburgh). We were still accommodated and got to bed soon after arriving. Nice enough room, bed quite squashy for myself but horses for courses etc. Clean and fresh apart from the two body hairs in the shower, one on shower curtain, one in bath. There were 5 pieces of furniture in this room and 2 chairs and a table which almost cramped the room, but I guess if you were staying for a week they would come in handy. Checkout at 11am, but before that we had breakfast and all I can say is Wow. Lovely continental breakfast, the fruit salad looked amazing and so fresh, the ham was a tasty delight and the cooked breakfast (table ordered, not buffet) was an absolute winner. Very attentive staff and Lewis our waiter was polite, professional and very accommodating. Front of house was smart and welcoming, great to see the Manager (I presume he was) walking around and inspecting everything. Fresh lilies in the foyer made the lounge smell lovely and brought a smile to one's face. I would definitely stay here again.

"Excellent as usual"

5
03/01/2018

Have stayed here on many occasions and it never disappoints. This time we had a gorgeous spacious room complete with roll top bath. Arrived early and although unable to check in we were able to leave our car in the car park. Staff very friendly, nice dinner & breakfast, super comfy bed and high standard of cleanliness. What more could you ask for? Will definitely stay again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Great stay and superb room"

5
03/01/2018

We went to edinburgh for a short three day break. This hotel is absolutely lovely. We checked in and the girl on reception had a few people in front of us and called for some help. Check in took literally mins which after a 10 hr drive was very welcome. The young lady was very helpfull. The hotel is a grand old place with a nice charm. We had breakfast included for one morning which was superb. We would have loved it for the three days but at £15 per head thats £30 for what we had was a poached egg on toast and a coffee. There is a large selection and a lovely breakfast menu and fresh items but you can really only east so much. If it was £8 you would go there everyday. The stand out thing for us was the room was lovely and warm and the best bed ive ever slept in. We had an upgraded room and it was fab 14 i think it was. I stay in hotels for work and am away mon-fri nearly all year so have stayed in countless hotels and this one is well recommended. Parking can be tight but once we parked we never moved the car. Book this its great and my wife said the homemade short read in reception was the best she had ever had. Will definately return

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jeff, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"A lovely uplifting experience"

5
28/12/2017

I booked the Bruntsfield BW at a tough time for me, with my girlfriend having left the country and feeling a bit alone in the city. One of her parting gifts to me was the money for a hotel room with a bathtub, as I have really missed having one in my new flat (which only has a tiny shower). I mentioned this in the comments when booking the hotel and the room I was given was beyond my wildest dreams - I presume they must have upgraded me without saying, as there's no way this was purely a "standard" double. It had a massive bathroom with a huge free-standing tub in the middle. It made my day and I couldn't have been happier. I would highly recommend the hotel to anyone, and I'm hopefully going to make this a semi-regular thing now whenever I need a good soak!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"What's not to like"

5
23/12/2017

Visit EDINBURGH mostly at Christmas each year and find this hotel conveniently located, good value, excellent food and well stocked bar. Staff always helpful.Ten minute walk into city which helps work of any excesses from the night before.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Paul, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent "

5
23/12/2017

Excellent hotel, in a great area and you can walk from the centre in 20 mins. Clean, comfortable, excellent breakfast. Opposite a lovely park, lots of restaurants nearby (one in particular called Henricks was amazing!) Would love to visit again!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sophie, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Would stay again."

4
18/12/2017

Good Hotel near city centre. Worth the money and would definitely stay again. The car park was full when we arrived which caused a slight problem Which was resolved quickly. Only there for one night but would return. The group maintain high standards.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Andy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Excellent short stay"

5
17/12/2017

We visited this hotel as a base to visit the Christmas Market. I would not hesitate to recommend the Bruntsfield to any one who is visiting Edinburgh. The room we stayed in was large and comfortable and the bed was massive. Breakfast was delicious and set us up nicely for the day ahead. Best of all though were the staff who without exception were cheerful and helpful.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Steve, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Second Visit And Second Stay at Lovely hotel"

5
15/12/2017

This is the second time we've visited Edinburgh and we chose to return to this hotel. It is a little out of the centre but not too far. Easy to get the bus into town or grab a taxi for about a £5 or if you've got the energy and it's not too cold or wet about a 20min walk. It's a really cosy, welcoming, just lovely hotel. The staff are so friendly and will do everything they can to help you. The room was clean, comfortable and beautifully decorated. Has all you need, toiletries, tea & coffee station, Tv, Hairdryer, plenty of room and plug sockets by sides of the bed, cleaned and fresh towels every day. The bed was so comfortable, I'm pregnant and not comfortable at night but I slept so well here. I loved the little touches of complimentary lemon water and shortbreads in the lobby. I will definitely return to this hotel next time we visit.

Jason D, Owner at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Natalle, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Fabulous, central hotel"

5
14/12/2017

A wonderful, warm, welcoming hotel perfectly located on the edge of central Edinburgh and overlooking the Meadows. A massive, stone building in traditional, Scottish style but tastefully modernised, the Bruntsfield Hotel provides spacious, comfortable rooms and a friendly service. Fabulous breakfast in very modern dining area overlooking patio. Only downside were some rude, grumpy guests complaining about the lack of taxis! Well done to the staff for keeping their cool.

Jason D, Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Norma, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to the team as they do value your feedback. We will look forward to welcoming you back soon. Yours sincerely, Jason Doga,

"Very friendly well located hotel"

5
14/12/2017

Very well located hotel. Great breakfast. Helpful staff. Nice and warm, rooms at back are quieter if you have the choice. Standard restaurant but good for quick pre theatre meal. Very happy to recommend

Jason D, Front Office Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"ideal place to stay"

5
12/12/2017

The hotel as everything you need, on loca bus route, short walk to city centre, restaurant and bar are great places to while awqay the co0ld evening hours, have stayed there a number of time and cannot fault the place

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Nice break in Edinburgh"

4
02/12/2017

Very nice hotel, the staff were welcoming and friendly also free parking. The food in the restaurant was excellent and a great choice at breakfast (I would suggest you get this as part of your package). It is aprox 20 min walk to Princes street.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay at the hotel along with the good food. Yours sincerely, Jason Doga,

"Chris mchugh"

5
01/12/2017

Stayed for a couple if days visiting my son at uni. Thus hotel was superb, quiet, spacious rooms , not overwhelmingly heated and everyone seemed to enjoy their job . Breakfast good and hotel very good value . Well done for delivering a brilliant service with a smile .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel the next time you are visiting your son at uni. Yours sincerely, Jason Doga,

"Short Break in Edinburgh"

5
29/11/2017

My wife and I decided to visit the Edinburgh Xmas Market we chose the Best Western Plus in Brunts field for two reasons. The first was that it was close to our sons flat as he's in Edinburgh doing his Masters Degree. The second reason is that we have used Best Western Hotels lots of times all over Europe and the UK when Holidaying as the quality of the hotels are always good, the staff always pleasant helpful and nothing seems to much trouble for them if you need something doing or just a bit of help or advice. This hotel is on the main bus route into Edinburgh main streets like Princess Street or if you want to get to the Royal Mile and Edinbugh Castle. We chequed into the hotel and were made to feel at home straight away by the reception staff and Rod the Manager. We had traveled up on our Motorcycle which we use for most of our holidays all over the UK and Europe when we arrived Rod let us park our bike under cover in a safe gated area which was great. We tend to look at hotels with onsite parking or underground parking anyway just for extra security and lots of the Best Western Hotels have under ground car parks or secure area parking. The room we had booked was on the first floor and was an executive room which is slightly larger than average with that bit more room which we like. The breakfast is served in the bisque Resturant in the basement, its light airy nicely decorated as is all the rest of the Hotel and there is a Garden area which would be great to sit in in the summer months on a night or in the day if your just relaxing and having a drink from the bar. There is a lot of food choice for breakfast Continental or cooked so there is something for everyone. The staff are great and very pleasant always chatty and smiling and very professional and all seem to realy enjoy there jobs its just a great atmosphere. As per usual the Best Western was top notch in staff decor and quality we have never yet been to a bad one which says it all for this Hotel Chain. Once again the next time we visit Edinburgh we will book in here if there not full and we can get a room well done and special thanks to Rod, chees mate.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga,

"Fantastic! "

5
29/11/2017

My partner and I arrived at this beautiful hotel yesterday, we had arrived early before check in at 3pm. The welcoming woman at reception very kindly held our bags at the hotel until we had arrived back late afternoon to check in. Great service from all members of staff & the general manager Jason! Our gorgeous room was amazing! spacious, warm,very clean, and beautifully presented, we both had a great sleep on the super comfy bed! had everything what you would need.! Breakfast was great also, nice variety of food & refreshments for everyone! Jason made us feel very relaxed at our stay, very lovely man, hotel is very lucky to have him in their team!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear s12r94, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Great staff, Great location, good hotel"

4
28/11/2017

After our unfortunate event last year, see previous years post, we decided to head back as we loved the location and the room overlooking the park. We booked eary in the year to ensure we got a room. Once again the staff were very friendly and helpful. The breakfast had something for everyone, with a nice range of cereals, toppings and breads as well as a fully cooked breakfast. The location is great for walking into town, if reasonably fit, passing some nice eating places and pubs on the way. It overlooks a nice park, Sadly we were let down by the room, which although spotless, was on the ground floor next to the bins and where the staff went for a smoke. Needless to say we were woken at night by noise and on Monday and Tuesday morning at 7am by the binmen and delivery drivers. When discussed with staff the helpfully said they would see if they could relocate us, but on checking were unable to do so. Do not let this small point put you off boking here just try and avoid room 34.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us apart from one point you made. We will look forward to welcoming back in the future. Yours sincerely, Jason Doga,

"Great Find"

5
20/11/2017

Fancied a short stay of three nights outside of city center and picked the Bruntsfield, were we glad we did. Large,clean room with pleasant staff with particular thanks to Jean at morning breakfast, what a pleasure talking to her, bacon just as I wanted. At end of night we asked for and were given a bucket of ice without fuss. Would recommend without hesitation.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in. I will pass on your thanks to Jean as she will value your feedback. Yours sincerely, Jason Doga,

"Comfortable stay in very big rooms!"

4
15/11/2017

Very nice and comfortable hotel right across a beautiful park to take a relaxed early morning stroll! Rooms are huge and comfortable. Hotel is situated not too far from city center and the tourist attractions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our comfortable, spacious rooms. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely Jason Doga General Manager.

"Very nice overnight stay but the bar needs jazzing up a bit!"

4
15/11/2017

The hotel is generally quite old fashioned in its decor but comfortable. Our large room on the ground floor was clearly for disabled guests, with ramp, rails etc but that wasn't a problem, as it was very spacious with a huge bed and large bathroom. It is a short walk of twenty minutes or so into the centre and on a bus route and we managed to park our car, but that was lucky as parking space is limited. Breakfast was especially nice as apart from the usual buffet they offer freshly cooked items to order, which is a nice change- we had delicious scrambled eggs. The only let down was the bar where we went for a night cap and had the smallest Bailey's I was ever offered for £4. Little four person diner style bays with plastic seats did nothing to cheer us up and we left pretty quickly.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Lovely stay"

4
12/11/2017

Fine and cosy refuge from the winter cold. My room was very comfortable - loved the wild animal cushions. Delighted to find bath AND shower, with loads of hot water. Friendly greeting on arrival and the receptionist was happy to store my bag for me as I arrived too early for 3 pm check in. Quiet and great location - across from parkland and with several independent shops just a pace away.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sally, Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Lovely hotel"

5
11/11/2017

We stayed on the first few nights of our honeymoon. As it was the staff were aware it was our honeymoon, the staff upgraded our room which was incredibly kind of them.It was a lovely room and the breakfast was yummy. The staff were lovely too. I would stay again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Catherine, Congratulations, thank you so much for your five star review and lovely comments regarding the hotel on your wedding day. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga, General Manager.

"Superb. Loved it!"

5
08/11/2017

Third hotel this week, on a bit of a trip, and this is the one hotel I don't want to leave! Lovely room. Warm, comfortable, quiet, tastefully decorated. Superb bathroom - great shower pressure and temperature, luxury toiletries. Lovely lounges with plenty of comfy sofas. Superb breakfast - comprehensive cold buffet to start, then a great hot breakfast cooked to order (with plenty of options to choose from). A bit outside the city - but busses run every 10mins or so (£1.60 each way, or £4 for a day ticket which covers all the city busses and the tram). The attention to detail really shows. The friendly staff at breakfast and in the bar ask your name, not your room number, and then remember and use your name. And another simple but lovely touch - a table in the reception area with chilled water and home-made shortbread, and in the morning there's coffee and tea to which you can help yourself. Don't want to leave. Hope to come back soon!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"family reception."

5
06/11/2017

We had a family reception in the Cardoon Suite for my son and his wife who were married abroad a few weeks previously. It was easy to set up, with Fiona being friendly and flexible in tailoring arrangements to our needs .We also had harpist Sarah Macneil who played beautifully and added a touch of refinement to proceedings before it was time for the disco to start On the evening itself, the suite looked lovely - beautifully decorated with white tablecloths and elegant furnishings. The evening ran smoothly, and we lost count of the number of guests who remarked positively on the atmosphere and facilities. The bar staff looked after us well and couldn't have been more helpful, with the catering being well laid out and tasty.The final touch was a lovely room for the bride and groom with a four poster bed. I have to say that the cost of the evening was surprisingly reasonable, and well worth considering for family events of less than 90 people.

"We thoroughly recommend The Bruntsfield Hotel"

5
04/11/2017

We chose the Bruntsfield hotel as it was a short distance from the centre of Edinburgh. I can thoroughly recommend staying here as from the greeting on arrival to when we left the staff were friendly, helpful and attentive. We were upgraded from an executive room so we had a lovely view of the park at the front of the hotel and the room and bathroom were clean and comfortable. We had a long journey before arriving so decided to eat in the Brassiere and we were not disappointed. The food is all freshly cooked and the steak my husband had was one of the best he had tasted and my salmon kebabs were delicious too. Breakfast was served until 10am so plenty of time for a lay-in and gosh what a selection and again the hot food was freshly cooked. If we ever come to Edinburgh again we would certainly stay here and would recommend everyone else to too!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga,

"Wedding."

5
03/11/2017

We had our wedding on October 21st 2017 at the Bruntsfield hotel and we couldn't have wished for a better weekend! All our guest we made to feel welcome and relaxed by the helpful friendly staff. Our wedding day was everything we wanted and nothing was to much trouble. The rooms were fantastic and the food was delicious! We would thoroughly recommend having a wedding here or just to stay for a few days. All our friends and family said it was the best wedding venue they ever had been to.

Jason D, Director of Sales at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Anna, Congratulations, thank you so much for your five star review and lovely comments regarding the hotel on your wedding day. The team here work incredibly hard to ensure that all our guests enjoy their wedding and stay. We look forward to welcoming you back to the hotel soon. Yours sincerely, Jason Doga, General Manager.

"Absolutely fantastic "

5
01/11/2017

Absolutely fantastic stay. My husband and I have just got home from a 2 night stay here. We'd booked an executive room as it was a treat for our wedding anniversary. When we arrived we were told we'd been given an upgrade to a superior room. Brilliant!! The room itself was fabulous. Huge room, huge comfy bed, big bath in the middle of the bathroom, his and hers sinks. Who wouldn't love a little bit of luxury on a child free weekend!!!! The staff were very friendly and helpful. We came back to the room at one point to find a selection of complimentary cakes and an anniversary card from the hotel staff. Lots of selection available for breakfast. It was just a perfect stay with lots of added extras. Would most definitely stay here again. Thank you!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"A definite recommend "

4
30/10/2017

Stayed here taking advantage of the triple the face value of Tesco club card vouchers. Excellent staff on reception who were all welcoming and very helpful. Prepared to take the time to chat and offer their opinions on things to do in Edinburgh. Free WiFi so always able to connect. Room was spacious, comfortable and clean with ample storage space. Breakfast was everything you would expect and the portions were plentiful and quality was high. Restaurant staff too were only too pleased to be of service. A number of buses available nearby for a 15 minute ride to Princes Street. Would have no hesitation in recommending this hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Really good hotel for our 1 week break"

4
30/10/2017

This is a lovely hotel just 20 mins walk, or a 10 minute bus ride, from the city centre. The nicely decorated room had all you'd need (no air-con but there was a fan - sufficient for Edinburgh weather) and the kingsize bed was very comfortable. Staff were attentive and very helpful. A minor drawback was at breakfast (which was excellent) as the waiting staff seemed a little disorganised and we had to ask for someone to take our breakfast order at every other meal.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. I am sorry to hear you received slow service at Breakfast, please contact myself so we can discuss your experience in detail thank you. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Excellent Stay"

5
30/10/2017

Stayed there already several times, never been any issues, friendly and helpful staff, very much recommended. Perfect location close to the city center but as well good bus connection to Edinburgh Napier University Campus.

"Excellent Hotel"

5
29/10/2017

We came for a Family Wedding and stayed over on Friday 20th Oct and Sat 21st Oct. I have nothing but praise for the hotel, the staff and the amenities. Everything was spot on for the Wedding and the staff were a credit to the hotel. I would have no hesitation in using the hotel again and will be recommending it to friends and relatives should any of them require a quality hotel to stay at in Edinburgh. Paul & Della H

"wedding reception and overnight stay"

4
26/10/2017

we held our evening wedding reception here and it was such a lovely venue. All our guests really enjoyed it. We also booked an overnight stay. The room was comfortable, and nicely decorated. Breakfast was lovely, a good choice of cereals, fruit etc and a cooked breakfast of choice.

"Latest stay"

5
19/10/2017

A first class hotel in which every element of their service is quality and professional. The room was very quiet and spacious and was maintained to a consistent high standard by their housekeeping team, thank you. The bistro restaurant produced fine food, quality ingredients and served by a great team who were very friendly with out being intrusive. The breakfast offered a wide choice and the cooked Scottish breakfast certainly set us up for the day. Great Chefs.

ImogenFrank, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"A bit disappointed "

2
17/10/2017

My wife and I stayed for 3 nights and are platinum card members and on arrival you may be offered a room upgrade ,sadly on this occasion there wasn't one available. welcome gift for platinum card holders wasn't forth coming either. I had previously payed for our accommodation online, so when I was asked to swipe my card that I payed with the young man on the front desk debited my card by £30. I questioned this and he said it is just to cover any room service or purchases from the bar and restaurant and that it won't be debited if don't use the facilities mentioned. How wrong was I . Mentioned this at checkout and they said they will refund my money. The room : 212 the pillows are flat and I was going to use the spare pillows on top of the wardrobe but they smelt musty. Oh the shampoo in the room wasn't replaced on the second day. Overall not a great experience, stayed at this hotel in total about 17 nights over several years. What a shame, I used to recommend this hotel to family and friends. I would recommend a gold elite card by IHG group..... more often than not, room upgrades for showing loyalty and two free water bottles for each night of your stay., not one bottle between both guests for the whole duration of your stay. Hope this was helpful to any one considering this hotel

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Alan M, Thank you for your review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve our service. I am sorry to hear that we did not meet your expectations on this occasion. Please be assured that the issues you have highlighted will be investigated and will be addressed by our front desk team to ensure this will not happen again. I will be in touch by email, and I hope we can turn this experience around. It would be a pleasure to welcome you back to the Bruntsfield Hotel. Yours sincerely, Imogen Frank

"Commodious and a park-walker's delight"

5
14/10/2017

We chose this hotel to be closer to the airport on our return to Edinburgh from the countryside. But it might have been chosen for its crafty rehabbing of a period building, lending charm to the rooms; its classy touches in comfort, decor, and service; pleasant dining bistro with patio, and wonderful location by an old Links park,(in season) par 3 golf lawn, and a huge stretch of meadows with walking paths and every kind of activity on its commons. Some smart bistros popping up in the neighborhood--we liked The Apartment. As a comfortable last-night indulgence before flying home, couldn't have been better for us.

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Imogen Frank

"Wonderful hotel !"

5
11/10/2017

The accommodations are very nice. The staff is excellent, helpful and knowledgeable ! We had the bed and breakfast plan. The Traditional Scottish breakfast with many other additions was marvelous. The food was delicious and plentiful. We also had several other meals in the restaurant which were also delicious. The only suggestion I would make would be grab bars in the tub/shower and maybe more charging areas- but possibly we carry too many electronics with us. This was our third stay - just a wonderful hotel

ImogenFrank, Reception Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Imogen Frank

"Another great stay at the Brunstfield"

5
08/10/2017

My husband Colin and I have recently had our second stay at the Brunstfield hotel and have already booked up to return in the New Year. Extremely good hotel, all the staff are very friendly, helpful and cheerful. Location of the hotel is very good only a 20 minute walk to Princess Street and very peaceful through the night. Spotlessly clean, our room was very comfortable and the breakfasts were excellent. Thank you to all the staff especially Iain the deputy manager who dealt with our only one little complaint very professionally. Look forward to our return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcome you back in the near future. Yours sincerely, Jason Doga,

"Bruntsfield hotel"

5
07/10/2017

Very nice hotel. Stayed here several times for leisure time in Edinburgh. This time for a gig in Usher Hall, just down the road. Only downsite is limited parking, but we were lucky. Bar was just closing on returning from the concert, but managed to get a drink and take it to the lounge. Overal a very good experience.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"Comfortable, excellent value for money"

3
05/10/2017

I stayed here for two nights on a business trip. My room 209 was large, comfortable and very quiet; it looks over gardens at the back of the hotel. My room was lived in. It didn't feel like a four star hotel room. It was very good value for money - much better value than the nearby Novotel, Doubletree or Sheraton. I paid £250 (£100 for the Monday and £150 for the Tuesday) including breakfast. I had breakfast in the restaurant on the first morning - the service was OK, the waiting staff didn't strike me as having been trained. The food was OK - fine but nothing special. I had breakfast in my room on the second morning. Despite putting my order card on the door before the cut-off time it was not collected. I had to call reception in the morning - they then collected the card and delivered my breakfast within the timescale I'd requested. I appreciated this. Again the food was unremarkable- although my breakfast included toast, I wasn't given anything to put on it other than butter. It wasn't presented with any flair (unlike The Sheraton) but given the price difference, it was fine. This is not a good place to stay if you have mobility issues - there are lots of steps, the steps at the front of the hotel are very steep. The location of the hotel is excellent for a business or a leisure. Although I didn't eat in the restaurant or bar on this visit I have eaten in both in the past. The food is fine - unimaginative but fine. Given the value this hotel provides it is going to be my hotel of choice when staying in Edinburgh on future business trips.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Donald F, Thank you for review regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0131 229 1393. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our Best Western Plus Bruntsfield hotel. Yours sincerely, Jason Doga General Manager.

"Great Location"

4
02/10/2017

The Best Western Bruntsfield Hotel provides plenty of space in their rooms and an excellent breakfast. The staff is very good. The hotel is located within walking distance of the castle and all of the major shopping and tourist areas. There are some very good restaurants within a few blocks of the hotel, so there are plenty of choices.

"Weekend break"

5
02/10/2017

Fabulous hotel. Very clean and lovely room. Staff so friendly and helpful. Walking distance to Edinburgh city centre. Easy reach of all attractions. Tight car park but not a deal breaker. Lovely breakfast and the Bar in the evening is nice and relaxing. Would definitely recommend.

"Nice hotel and conveniently located for the city centre"

4
29/09/2017

Stayed at the Bruntsfield for 3 nights on business and it was a comfortable stay. Staff friendly and helpful. Room had all the necessary facilities and bed was comfy! Within walking distance to the city centre and EICC.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, JasonDoga General Manager.

"Great stay at a goldilocks location"

5
25/09/2017

The BW+ Bruntsfield is close enough to everything, yet comfortably spaced away from the madding crowds. The room was spacious+clean+comfortable, the hotel staff pleasant and helpful, great breakfast buffet and to-order cooking, cozy bar...everything was great. But let me get back to location. The entire town is within a 30-minute walk of the place and you WILL want to walk...because it's what people do in Edinburgh and the walking is so pleasant. Going along the fringes of a series of greens and parks that start right across the street from the Bruntsfield will get you most of the way to the castle, Holyrood Park, or Dynamic Earth. Great dining choices are within 10-minutes walk or, if you want to venture farther, the University area or the Royal Mile.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope we can welcome you back in the near future. Yours sincerely, Jason Doga,

"Beyond Excellent!"

5
23/09/2017

I stayed here with a group of 12 colleagues for two nights and used their meeting room facilities. The bedrooms are very nice and the bed very comfy. Staff are all very warm and friendly and looked after us all so well. Nothing is too much trouble. Breakfast was very good and it is nice to be able to order hot food from the table rather then have a buffet. Feedback from the group was also positive. I wouldn't hesitate to recommend this hotel as it is excellent in so many ways. Thank you.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga,

"Centrally Located - comfortable stay"

4
22/09/2017

We stayed in October 2016 and place has his own charm. 1. Central location 2. Quieter place 3. Market is in walking distance 4. Parking is small but accommodating 5. Public transport is available as bus stop is in front 6. Places to visit within Edinburgh are not too far 7. Most of the restaurants are nearby within walking distance with all kind of cuisine 8. Quite few Indian restaurants are there but managed by people from Bangladesh so bit of different taste 9. Just opp to park 10. Go for rooms on ground floor 11. People are nice, they prepared a small cake for our anniversary Nice place to stay and not too costly.

"What a gem"

5
22/09/2017

My husband and I arrived late but the customer service was still excellent. We unfortunately only stayed for one night but it was a lovely experience. The room was beautiful and overlooked the park across the road. It was very quiet and comfortable. We also used the restaurant and the service and staff were exceptional. The room would have been perfect for a family as it had two bedrooms, which offered bunk beds in one room and a king sized bed in the main room. The bed was comfortable, room and it had a kettle with all the services you need. We also asked if we could extend our departure time and they accommodated us without charging extra.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope we can welcome you back in the near future. Yours sincerely, Jason Doga,

"Excellent value and a warm welcome "

5
22/09/2017

I lived locally for many years but on a recent trip from my home in Sydney had cause to need accommodation. This hotel was not my first pick, but due to high prices in early September it caught my attention. How wrong was I not to have it as first pick and will do in future. From the welcome at reception to the genuine ‘good morning and how are you?' I received each day at breakfast, it was a great no hassle stay. Breakfast is great because unlike most places the hot breakfast is cooked to order from a great Scottish menu, rather than the usual decaying breakfast in heated buffet style. Yes the corridors to rooms are a slight challenge to navigate, but that is my only downside. Internet was fast and free. It's also located in walking distance of most things and walking through The Meadows which is always a treat. If you are a coffee snob there are few great places nearby like Artizan Roast. Love it and will be back.

"Great Visit"

5
19/09/2017

Great stay. We spent nights, ate dinner there every night and breakfast every morning. The room was a good size and clean. I would highly recommend this hotel. If you go see if Angela is on the desk. She was friendly and helpful. Great asset to the hotel.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga,

"A perfect stay"

4
16/09/2017

Stayed here 4 nights with a group. My room (15) overlooking the rear garden was quiet and whilst a little small if a double was perfect for my single occupancy. Very comfortable bed, soft linens, bathroom ammenities and tea/coffee tray restocked daily. Staff are helpful, cheerful and willing, particularly the reception, bar and Bisque Bistro staff who organised at the last minute, a 3 course dinner for 28 of us. Great breakfast especially the hot cooked choice - loved the haggis!! Brill too to have a complementary apple or shortbread biscuit from the reception area. I'd have perhaps liked a fridge in my room to keep water or fresh milk cool, but perhaps it would've then been noisy. Quiet ground floor lounge areas much appreciated for those who like to read or simply chat, away from th bar. Very well positioned for easy walking downhill to Princes Street or catch a bus right outside. Several local restaurants close by.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to see you again in the future, thank you. Yours sincerely, JasonDoga General Manager.

"Great Spot Not Too Close, Not Too Far"

5
13/09/2017

This one is a nice surprise! Sometimes when you book something ya just have to go "ugh" at the doorway. Not here. It's got some gracious old-town stone styling and nice rooms equipped with everything. The staff is friendly, and it's not in the middle of the crazy hustle and bustle of the Royal Mile area. But it's close enough to walk and also have other cool attractions nearby. There are lots of stairs and I was on a floor in between elevator floors. So you do have to be prepared to lug your stuff. There is a ramp in the basement where the dining area is, if you'd like to avoid the stairs at the front entrance. Don't forget about the charming Morningside area, which is in the direction away from the Edinburgh Castle, where most tourists go. I recommend a pub called The Canny Man, and I think it dates back to the 1700's! Lots of charm!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"A really delightful atmosphere and peacefulness"

5
11/09/2017

My partner and I stayed here during a trip to take my son to Edinburgh Uni this weekend and had a lovely experience. I thought the reception staff and service were very good; loved the ambience of the place which was spacious, high ceilinged and whisper quiet; the long, deep bath; the very comfy bed and feather pillows; the breakfast fresh fruit and berry compote and a highlight was the music played at breakfast: Lorde's Writer in the Dark which was somehow perfect for the setting! Two minor points: my partner found the shower erratic; I asked if berry tea was available at breakfast and was told that it wasn't, only to then find it on the table in the lobby! We will definitely return.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Great All Round Hotel"

5
11/09/2017

Stayed for 4 nights during fringe festival and couldn't fault this hotel. Spacious clean room, great restaurant for breakfast and evening meal, helpful chatty staff especially assistant manger and barman and great location.Nice walk to city centre. Would thoroughly recommend.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Fabulous restaurant "

4
06/09/2017

Although the hotel itself is clean and comfortable it's not 4* but the restaurant on the other hand is great. Attentive and courteous staff made the evening meal very pleasant. The food is fresh and delicious and we would definitely stay here again purely because of the restaurant.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, JasonDoga General Manager.

"Good but need Patience"

3
06/09/2017

Good meeting place ,helpful Waiters,good food but oh dear had to wait 45 minutes after ordering for food to be served!! The menu was varied and food ok ...fortunately we had time but it meant we were a bit late for other things that evening ..just had to go straight home!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you for your feedback regarding your recent visit to our hotel. Please accept our sincerest apologies. Could I please ask you to contact myself so we can discuss your experience in detail thank you. Yours sincerely, Jason Doga General Manager.

"Excellent short stay"

5
04/09/2017

Check in staff were very pleasant even though we were a little early. The bedroom was very comfortable and had an excellent view across Bruntsfield Links. The breakfasts were all that one would expect and the hot breakfast was served promptly. Dinner was also enjoyable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"3.5 stars"

4
04/09/2017

Had a lovely weekend up in Edinburgh at the end of the Fringe. This is nicely located in a pleasant neighbourhood with good bars and restaurants, with a pretty easy 15-20-minute walk to the Royal Mile. I'd suggest it's a great area to aim for if you're not so keen on being right in the main drag with the crowds and the noise. For me, the hotel is rather dated, particularly in the rooms and corridors. There's plenty of plastering and recarpeting to do, but clearly the maintenance budget isn't stretching to this just yet. The bed was very comfy, and the room size ok, but the bathroom was tired with mould starting to creep into the grouting. One bug-bear I have is with hotels which claim to be 4-star, and the level of amenities they offer. There's no gym or pool here, and I know they're not requirements for 4-star status, but in order to justify the rating, they should provide basics such as fridges in each room, and certainly free bottles of drinking water in the rooms (not the single help-yourself jug of water hanging around all day in the lobby - that doesn't count). Breakfast was good, particularly the cooked-to-order food, though the continental options are rather limited, and the bread rolls are very poor. Again, not good enough for a 4-star property. The details are important. I'd probably stay here again, but I'd first like to see whether they'd updated the rooms first. There are, after all, so many options in Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you very much for taking the time to share your feedback following your experience at Best Western Bruntsfield hotel. It was interesting to read your comments. We have been continuously upgrading and renewing different areas of the hotel over the past years, with large project starting early 2018. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, Jason Doga, General Manager.

"Another great stay!"

5
01/09/2017

I'm a regular visitor to Edinburgh as my daughter lives in this beautiful city. I've stayed in several places and the Bruntsfield is by far my favourite. I always recommend when friends ask me where to stay. This hotel is consistently excellent; it's very comfortable and clean (homely), with friendly staff (nothing is too much trouble). Thank you Team Jean for a relaxing and efficient breakfast service - there was plenty of choice and everything was fresh and well presented. Five of us had dinner in the restaurant and everything was cooked to perfection - we all thoroughly enjoyed our meals. The menu has recently been updated and offers a good selection of dishes. The hotel is in a great location approx. 20 minute walk to the castle. There's a lovely park across the road and it's quieter than hotels right in the centre. There's a bus stop 2 minutes away which takes you straight into the city centre. (If you get on a Lothian bus, you can ask for a £4 day ticket which gives you unlimited travel on Lothian buses for the day, it also includes the tram (excluding the airport). Thanks everyone for another great stay and hope to see you in December.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Stayed here for the third time"

5
28/08/2017

Stayed here for the third time, which is I suppose a recommendation in itself. I was in an Executive Double room on the ground floor, bed and breakfast. The room was fine, and there were no problems at all. Breakfast was good and served promptly (you order anything cooked from your table). It is about a twenty minute brisk walk to the Royal Mile across Bruntsfield Links and the Meadows, which provides a bit of exercise and gets you away from the crowds during the Festival.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will look forward to welcoming you back on your return visit. Yours sincerely, Jason Doga, General Manager.

"Easy acces to city centre"

4
24/08/2017

Comfortable room with good facilities and a great buffet breakfast offering a good range of choices - the scrambled egg and smoked salmon went down pretty well. A warm welcome from reception and friendly service from the restaurant staff made this a very pleasant stay. Within walking distance of city centre but well-served by local buses, too.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Short break to see the Military Tattoo"

4
21/08/2017

Nice Clean hotel in good proximity to the City Centre, 10-15 min walk away or good public transport links bus stop 100m from hotel. The staff are all friendly and make you very welcome. Soul, James and Kira in the restaurant were fantastic, good service with a smile and joke, but at the same time very polite, a hard balancing trick but they get it right---very appropriate for the group we were with. The food was of a good standard, we ate in the hotel each night so must have been good as there are plenty of other places to eat out. All rooms cleaned daily, new towels etc can't fault them reception staff very helpful, booked taxis to airport,etc nothing to much trouble for them. 2 managers again very friendly and approachable, can't fault the service in any way Plan your trip when the Tattoo is on you won't regret going its a fabulous show, we were lucky the fringe festival was on also, some of the street entertainment on the Royal Mile was fantastic. If you've got tickets to the Tattoo go early as you still have to queue to get in, security taken seriously, so we felt safe throughout. The Massed bands of pipes and drummers were brilliant, but our favourite was the Royal Marine band----best in the world. Awesome trip Made all the better by the stay in the hotel. Thanks to all the staff especially, Soul, James and Kira.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you be returning to Edinburgh in the future. Yours sincerely, JasonDoga General Manager.

"Nice stay with great food"

4
18/08/2017

We stayed 4 nights during hectic Fringe/Tattoo August. This hotel is well run, with a comfy quiet room, an easy 30 min walk to the city center and an incredible restaurant, called Bisque. We were blown away by the quality of food, a pleasant surprise at a hotel. I would stay here again easily, with cabs readily available for a few £ when we were too tired to walk back, it was a nice respite from the craziness. The park directly across the street is lovely and the staff helpful. No place is cheap in Edinburgh during August, but the Bruntsfield Hotel is a good value.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. I am so happy our Bisque restaurant food quality was above your expectations. We will look forward to welcoming you back next you return to Edinburgh. Yours sincerely, Jason Doga, General Manager.

"Excellent choice!"

5
17/08/2017

We really enjoyed our stay at Bruntsfield. Can't believe I forgot to write it up on TripAdvisor, but better late than never. I was in Edinburgh August 2016 with my mom and four siblings for the tattoo and some sightseeing. We had our own car, we walked and we took taxis, we were ok with the distances. The service at the desk was magnificent, you did everything to make us feel welcomed! The rooms were great adn we slept well, no street noise except the tattoo fireworks! The pub and restaurant were great; once again super service, and the food was really nice. Yes, it's pricey, but I felt we got that luxury feeling with that price. I would love to stay here again!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to have the pleasure of welcoming you back to the hotel should you return to Edinburgh in the future. Yours sincerely, Jason Doga, General Manager.

"A delight to stay in."

5
13/08/2017

Beautiful room! 4 poster - nice comfy chairs. Staff couldn't have been nicer or more helpful. Lots of plugs in room, two luggage stands (there WERE two of us!). Restaurant was very good - service timely and food well done. Bar staff super helpful. Highly recommend.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are very pleased you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"Weekend stay"

4
13/08/2017

Excellent hotel very clean comfortable rooms great view of park if at front of hotel very pleasant staff if bad on legs its a thirty minutes walk to town but there is a excellent bus service runs past hotel

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"A wonderful find"

5
11/08/2017

What a beautiful experience, pulled up after 8 hours non stop driving and so pleasantly surprised upon checkin. Excellent location, close to eateries (walking distance), park and shops Only criticism room delightful, nice and bright, but very hot in room otherwise very much enjoyed our stay Breakfast lovely lots to choose from, could have sat there all day

"Good location, great welcome"

4
08/08/2017

Lovely room overlooking the park with very comfortable beds. Staff very helpful and friendly . Loved the walk into the heart of Edinburgh and the Castle. Not far from Edinburgh museum and a good choice of cafes , restuarants on the doorstep if you dont want to walk or ride into the centre. Food at the hotel was good too.

"Home away from home when in Edinburgh"

4
06/08/2017

We highly recommend this hotel. It is not fancy, but comfortable, clean and in a less congested area of Edinburgh near The Meadows. The breakfast offers a variety of choices. We've stayed here a number of times in the past couple years while visiting our children and grandchildren. It is close to some local shops and you can walk or catch a bus to Princess Street. I recommend asking for a room that is not overlooking the street, since it's an area where a lot of students live.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Superb helpful stafAsphere, lovely room & generous breakfast"

5
06/08/2017

I live near the Bruntsfield Hotel in the 3rd floor apartment. At the end of June I was hosting a large family gathering but as my mother was disabled she could not manage the stairs. So I booked a room for her in the Bruntsfield Hotel. The staff could not have been nicer or more helpful - they really looked out for her and made her stay so comfortable and pleasant. The following morning we wanted to use the residents lounge so all 13 of us could all be together with my mother. We also wanted to have a surprise birthday cake for one of my nieces. The hotel made a member of staff available to us for the whole morning, brought in the birthday cake, provided plates and cutlery all at no extra charge. Really we could not have had better service - and all done with a smile. Also at breakfast, the waiter noticed my mother had difficulty walking and immediately got everything she wanted for her so she did not need to get things from the buffet herself. The staff at this hotel truly were wonderful. And, the room was nicely appointed and the beds were very comfortable.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear your mother enjoyed her stay with us and you all had a memorable family celebration too. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Bold but boring Bruntsfield"

3
05/08/2017

I booked this venue for business through a hotel comparison website and I must say for the price I was a little taken back by the venue. It's a very bold and vast building located in a very pleasant part of the city of Edinburgh, however the hotel lacked so much. I've become more and more disheartened with Best Western's of recent years and this was exception. For a very striking and impressive building BW have done nothing with it. The entrance is far from inviting and the carpet looks like it's been down somewhere near on 30 years. The room was spacious and clean however slightly tired. Whilst I appreciate they appeared to have tried to keep the venue in the old style of the building this isn't working too well in my opinion and definitely needs a make over. The reception more than ever is tired and not inviting and for the price this venue is not worth it. I'm often lead to believe that if a venue is vast in size it will offer a lot however on this occasion I was mistaken.

"Hotel is nice, front desk not so much"

3
27/07/2017

We had no problems with the hotel facilities: the location was convenient, the rooms were large, the beds were comfortable, our bathroom was huge and bright with double sinks, a clawfoot tub, shower and lots of space. Breakfast was tasty and plentiful. If that had been our only experience I would have ranked this hotel much higher. Unfortunately our check-in experience with the front desk was far from pleasant. We had booked our trip with a tour company and had prepaid for three rooms for two nights each. At check-in when we were presented with a bill for the full amount we explained that the rooms had been prepaid. The clerk had no record of that and went into a back office to check with the powers that be. Soon an irate woman came out yelling that "its not the way it works" and that we would have to pay upfront. She was literally yelling and angry, telling us that's not how our tour company works. They made us give them a credit card and our passport. We tried to calmly explain again that we had prepaid for everything and a simple phone call to our tour director would straighten all this out. After several frustrating minutes of her lecturing us, another woman finally came out and said it was a mix up and that they had the wrong party. Ours was prepaid. We received a simple "oops, sorry" from the yelling woman. Can't imagine that's how they intended to treat this "other party" whoever they were. Anyway, not a great start to what could have been a nice welcome to Edinburgh.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you we appreciate you taking the time to post a review on TripAdvisor and are pleased that on the whole you enjoyed your stay. We are most concerned to hear of the way you were welcomed to the hotel and offer our sincere apologies. This is not the standard we strive to achieve and we have investigated the events you explained in your review and agree that this should have been handled more professionally. There was a misunderstanding on check in with the reservation of the 3 rooms you had reserved and prepaid and this should have been looked into in more depth by the receptionist to avoid this embarrassment for you. Please be assured we have taken steps to ensure there is no repeat of the circumstances you describe. We pride ourselves on the quality of our hotel and the service offered by our staff and you were let down on this occasion. Yours sincerely, Jason Doga General Manager.

"Convenient and comfy hotel"

4
27/07/2017

I stayed in a single room on the first floor and although it was at the front of the hotel overlooking the main road it was very quiet. The room was small but perfectly adequate with high ceilings and big windows. The ensuite could probably do with a bit of updating particularly the shower but it was fit for purpose and clean.Didn't need the trouser press ! but would have found a hairdryer useful ( I'm sure one would have been provided if I had asked). Staff friendly and helpful- giving directions and bus details. Location useful for the city centre and immediate locality had nice shops and cafes.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Great hotel, lovely team!"

5
26/07/2017

Before we even arrived for our second stay at this great hotel, I was given wonderfully efficient and friendly service from Angela on the telephone as she answered my queries. She remembered me from our first stay (where she had made my big birthday special ) and she could not have been more helpful! Then when we arrived, the desk staff were also polite and gave us a warm welcome. Our room was spacious and spotlessly clean. The dining room was airy and we enjoyed the view onto the garden as well as the superb breakfast. We especially enjoyed the lovely fresh fruit and the excellent cooked breakfast. The lounge where we had tea one afternoon and drinks one evening was quiet and relaxing. We told one of the Managers, Ian Henderson, who had some good advice on restaurants in the area, that we thoroughly enjoyed our stay and would be back again very soon!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Lovely comfortable hotel"

5
23/07/2017

Hotel room is spacious with room for a sofa in a big alcove . Lovely high ceilings and big windows and big comfortable queen size bed . All the staff are friendly and the whole hotel has a relaxed feel.The hotel is a 20 minute walk from the edinburgh castle . Stick to the shops in that area if you want tourist shops as princes street shops are predominately high st shops

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"5*Lunch"

5
22/07/2017

This was my first visit to the Bruntsfield Hotel but it certainly won't be the last. We were there for lunch and everything, from the comfort of the dining area to the welcome and service was first class. The menu catered for all tastes and appetites and the food was beautifully prepared and presented. A thoroughly enjoyable experience and I have no hesitation in recommending a visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your lunch with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"good experience!"

4
20/07/2017

spent 3 nights in this quietly effecient hotel ,couldnt fault it ,the day we checked in ,17 th July the young lady and man in reception spent 10 minutes advising us of facilities ,tours etc ,indeed all staff were excellent .Lovely city ,lovely hotel,lovely food ,lovely park across the road...All good .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Amazing "

5
18/07/2017

I stayed at this lovely hotel with my parents, the food was amazing, staff exceptional, hotel spotlessly clean. Cannot recommend it highly enough. Will definitely stay again. Cannot fault this hotel in anyway.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will forward to welcoming you in the future thank you. Yours sincerely, Jason Doga, General Manager.

"Made to feel at home."

4
16/07/2017

Originally booked a double room but as the date got closer I needed a twin and we got one without any hassle. I was up early 04:30 before breakfast, and I needed to get my nutrition sorted as I was racing in a half ironman that day. All I needed was a microwave as I brought breakfast with me, not a problem said the night porter I'll even make you up a breakfast bag for the two of us. Room was spot on, parking was limited but free, and the full Scottish breakfast the following day was worth the wait. Staff in the bar were more than helpful and very good at making me feel welcome. All in all a great stay, I'll return here soon. Thanks to all the staff.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We will forward to welcoming you back in the future thank you. Yours sincerely, Jason Doga, General Manager.

"Convenient and Classy Location"

5
14/07/2017

We stayed two lovely nights at the Bruntsfield. The location is fantastic! We walked to the castle, to Arthur's Seat and all over the city from the hotel. We ate dinner here as well as the breakfast buffet and both were adequate. Nothing super fancy, but good food and a reasonable selection. The room was big and quite pretty. The bed was large and really comfortable. The building is on a busy street but it was quiet through the night. The staff are friendly and helpful. Overall a nice hotel with a good location and comfortable rooms.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Bruntsfield hotel"

5
06/07/2017

We stayed at The Bruntsfield Hotel for 5 nights we thoroughly enjoyed it. The staff we're all excellent reception ,room, bar and restaurant all ready to help. It's situated about 5 bus stops from main part of Edinburgh so no problem getting about. Breakfast was cooked fresh as required plus all the usual fruits ,breads and cereal. We also had a couple of meals in The Restaurant too which were also very good. We would definitely go back if in Edinburgh again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are so very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely Jason, General Manager.

"Excellent hotel, convenient for city attractions"

5
05/07/2017

Stayed here over a weekend to celebrate my wife's birthday with family and friends. Room was clean and well presented though a little dark. Breakfast offered an extensive choice, freshly cooked. Our family dinner was excellent, again offering a good choice reasonably priced in the pleasant dining room. Staff throughout were helpful and friendly both at booking and during our stay. The hotel is well situated. Car park is small but there is adequate on street parking nearby. Highly recommended .

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Close to everything"

4
04/07/2017

The hotel is perfectly located to every sightseeing hotspot. Just a ten minutes walk and you are right at the castle. The staff is very friendly, but and I think that's a special British thing, the single rooms are very, very small. Why must this be? The breakfast was very good. Parking is a bit tricky, but it works out, as long as you are early for check in.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Excellent all around"

5
03/07/2017

It was one of those two nicely memorable nights. Extremely clean, very courteous and helpful staff. Specious room. Excellent breakfast. The only draw back was the slow wifi but sure this does not compare with all standards provided. Possibly one off. Would not hesitate to recommend it for anyone.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Boutique hotel that fills the bill"

4
30/06/2017

Situated about 15-20 minutes walk from central Edinburgh, this rambling place appears to have been converted from a row of dwellings. It is just a little isolated from this lovely city's good life. That said, there is a pleasant park across the road, and there are plenty of buses and taxis. Our room was spacious and although not exactly luxurious was well appointed including a four-poster bed, armchairs, and, through generous windows, a pleasant outlook over leafy inner city back yards marred slightly by some scaffolding. A large dove resident nearby cooed regularly. The bathroom was a good size and up to date in design. The hotel has a basement bar-bistro with rather average fare. This doubles as a breakfast room which opens out onto a pretty courtyard. Breakfast includes a tasty buffet as well as a range of cooked Caledonian specialties to order. Staff are efficient and friendly - pretty quick check-in and check-out. All in all a very Scottish experience and a good deal

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason, General Manager.

"Clean & Tidy"

3
29/06/2017

We stayed at Bruntsfield Hotel (Best Western) for three nights...it was clean, tidy and quiet. The rooms were adequate and without fridge and air-condition. However, there is a fan in the room and a member of staff provided us with ice. There's a kettle to make your own morning cuppa. The hotel is easy access into town either by bus or taxi (ten minutes to Waverley Station). Nice hotel and pleasant staff - it served the purpose - we were there to explore the sights of beautiful Edinburgh...

"Lovely hotel, handy for city centre"

5
21/06/2017

Only gripe would possibly be the lack of parking; you've got to get their at a decent time to guarantee a space in the hotel car park, but there's loads of on-street parking so it's not that much of an issue. Staff are very welcoming, rooms are large and comfortable, the bed was enormous and the breakfast very tasty. Highly recommended.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Lovely stay"

4
20/06/2017

Nice hotel room good but got no aircon just a fan otherwise I was happy with everything. Close to city centre and to my family Freely cooked breakfast was nice and staff very helpful. Nicely presented room and comfortable king size bed

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"fantastic"

5
20/06/2017

we had a fantasic stay, our room had everything we needed for our stay,the food and service was fantastic, all the staff were helpful,the hotel is in an ideal loction to explore edinburgh, just a short walk and you are in princes street and edinbugh castle.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and our city of Edinburgh . Yours sincerely, Jason General Manager.

"Traditional hotel with good restaurant onsite"

4
20/06/2017

Hotel is on a main road into Edinburgh and has parking out front.. First come, first served. Some steps up into the hotel and some stairs throughout the hotel so a little tricky with luggage (no assistance), but lifts in the hotel to the main floors. Our room was a lovely back room with a view across to Edinburgh castle and of the back garden.bed was very comfortable, there was a desk, tv, tea and coffee. No fridge. You need to drive or catch the bus into the city (10 mins) as too far to walk. Dinner was lovely in the restaurant and breakfast was very nice. Good continental buffet and then cooked to order breakfast. Free wifi throughout.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Golden wedding anniversary celebration"

5
18/06/2017

On the 17th June my wife and myself had a terrific afternoon in the Bruntsfield Hotel to celebrate our golden wedding. The 28 guests enjoyed drinks first in one of the lounges then downstairs for a meal. There was plenty staff attending to us Everyone enjoyed the food. The empty plates going back proved it. We then returned to the lounge for more drinks and the speeches etc. We had been told we could stay as long as we wished. Thanks to everyone at the hotel for making a special day even more memorable

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Congratulations on your golden wedding anniversary from the team at the Bruntsfield hotel. Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your golden wedding anniversary celebration with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Great base"

4
11/06/2017

Great base for Edinburgh centre, either walk through Meadows or 5 minute bus. Hotel extensively modernised with pleasant lounges, comfortable bedroom with lounge area and great bathroom with separate shower. Excellent breakfast, dinner good and reasonably priced with voucher, but also some excellent restaurants minutes away. Staff helpful and there is car parking. Stayed 3 nights in April. Only criticism took staff an hour after some confusion to sort out power failure in room, copious apologies accepted

"Very Pleasant Surprise"

5
03/06/2017

This hotel was a very pleasant surprise. My room was very spacious with a four poster bed. Great location with plenty local restaurants and bars. Breakfast was first class. I plan on staying here on my next visit.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason Doga, General Manager.

"Called in to the hotel while this visiting the area for lunch ."

5
02/06/2017

Hotel was very clean. Staff were very welcoming and helpful. We went downstairs to the bistro and bar area. Very clean light and airy. Service was very quick & staff happy to help with offers of information on specials etc. Food arrived quickly and tasted fresh.they were happy to adapt menu items for our younger son. Highly recommend for food, drink or stay.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much Helen for your five star review of our hotel. I am pleased to hear you enjoyed your visit with us, next time you must stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason Doga, General Manager.

"Beautiful time"

5
31/05/2017

Well located hotel with friendly staff, lovely decor and clean rooms. Super breakfast buffet and free cookies to go... All our expectations and wishes were answered. If you're looking for an authentic Scottish experience - this is a nice place to go to. Good service and good value.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason General Manager.

"Excllent venue"

5
30/05/2017

Booked via an online booking site. Arrived earlier than check in time but was able to leave the car and go for a wander. Car parking is limited and on a first come first served basis. Opposite a lovely park which we sat in after dinner. Walked into the city centre, a good half mile but on a sunny day it didn't matter as we weren't in a rush. Checked in to a lovely room on the ground floor, huge, comfy bed, lovely bathroom with nice decent sized freebies of shampoo etc bath and shower. Ate dinner in the basement brasserie which was nice, not the best meal of our week long trip but OK. Lovely lady on reception called ANGELA, great sense of humour and very helpful, thank you Angela.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback and I will pass on your kind words to Angela. Yours sincerely, Jason General Manager.

"Exellent place to stay; needs a gym."

4
24/05/2017

I was here on business as attending a two day meeting at EICC (15 mins walk or jump a bus). Staff were helpful and informed. I went for a run as Bruntsfield Links are opposite and contiguous to The Meadows (road between); a nice place. This hotel would be brilliant with a gym. Breakfast excellent, staff were excellent and breakfast was punctual given we were attending a meeting at 9 am.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason General Manager.

"Best Western Bruntsfield"

4
23/05/2017

Very nice hotel. Friendly staff at reception, bar and restaurant. Decor in room could do with some modernising and has no AC, but bathroom looks very modern with separate bath and shower units. Some scaffolding around the outside, but this did not cause any issues.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason General Manager.

"What A Great Place To Stay"

5
22/05/2017

Stayed three nights here and was very pleased with our accommodations. This is NOT a cookie cutter, sterile, mass produced hotel. It may be affiliated with Best Western, but it is decidedly unique. The room we had, Nr 144, was extremely comfortable and a great value. Clean, quaint, quiet, well maintained, this hotel is a couple mile walk to Edinburgh Castle and Royal Mile, and is priced accordingly, meaning not hugely expensive. We stayed on recommendation of our niece, and we were not disappointed. We'll definitely be back!!

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Excellent choice"

5
20/05/2017

The room was very clean with a great view of the park. The service excellent. The staff was very friendly and helpful. Lovely area. It was a quiet neighborhood even though it is a walking distance to the main attractions.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"4th time of visiting. No let down."

4
19/05/2017

I reviewed this hotel in 2013. Stayed again in 2014 & 2015. My opinions not changed. Still very good. Won't give many places 5 out of 5. Great room this time. Bigger than normal I'm sure. Nice in side street. So not overlooking park, but away from traffic, so could open windows. Rooms can get hot in summer. Afraid we are light sleepers, so room fan not great for us. We don't need a disabled room, but do wish hotels would give bath c/w showers more hand grips. It would ease access for more senior guests. BW Bruntsfield not alone here. But rooms still clean. Staff still helpful. Breakfasts and dinners still very good. So no real big complaints.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason, General Manager.

"Nice hotel in good area"

4
17/05/2017

Stayed for one night, on my way to friends. Lovely hotel, amenities great, excellent breakfast,with lots of choice and good service. Had a walk in the park opposite. The room was spacious,clean. Comfortable bed and choice of pillows. Bathroom was super clean, plus a tray with tea pot, kettle, cups and cookies Down side, temperature too warm. I suggest ceiling fans might be helpful. Quiet, apart from the crossing alarm on the street outside.

"'Best' Western for a reason. "

4
16/05/2017

Staff were friendly, welcoming and helpful. Nothing was a chore. Breakfast was excellent value for money. We had our young son with us, the waiters and waitresses were excellent accommodating us and assisting us. We had considered upgrading however we continued with a standard room, it was great in size (I've stayed in executive rooms smaller) it was spotless and we were provided a cot with mattress. I often find hotel cot mattresses poor quality and we bring our own however the mattress provided was great. Very large double bed but we were given the choice to have it set up as twin beds. Plenty of room for kids to play on the floor regardless of the room being set up with a cot, large double, chest of drawers, dresser and table with Chairs. If I was to be picky I think the dark wood furniture is out of date and darkens the room. Would highly recommend. Free parking outside. Lovely park across the road for walking. Close to city centre. Within walking distance if necessary. Thank you for having us.

"Very welcoming and helpful"

5
16/05/2017

We stayed here just a few short days ago. The hotel was lovely. The staff at the front desk was very helpful in getting us around by foot as well as making suggestions on places to see and eat. The restaurant/bar at the hotel was very nice. I loved our room on the third floor, it was large with a view of the park and course. We had a towel warmer which was wonderful when getting out of the shower in the morning. We were a little outside of the main part but that was fine, it was a short walk to many places of interest. We really lucked out with the weather...sunny everyday!

"Good choice"

5
14/05/2017

Nice hotel in walk able distance from downtown . Room of very good size, clean. Breakfast in am good quality with some selections for orders from menu. Definitely good choice for us . Parking spots are narrow but available without charge.

"Perfect stay"

5
13/05/2017

Stayed here with my husband for 2 nights. The room was spacious & comfortable, the bed was huge - 2 singles pushed together with a thick mattress topper over them so you were hardly aware of the join in the middle. There is also a small safe in the room which is very useful for iPads etc. We arrived well before the book-in time asked if we could check our car in to the carpark so that we could explore the city leaving the car & luggage safe. The gentleman on reception checked with housekeeping who confirmed that our room wouldn't be ready for at least an hour, but yes we could book the car in. While we were completing the forms housekeeping phoned down to say that they were just finishing an identical room so if we wanted to wait 5 minutes we could have that room straight away. Having been driving for 6 hours we can only thank housekeeping & reception for their very kind consideration!! It's service like this that changes a good stay into a great stay! The hotel is only a 15 minute walk to the castle & Princes Street and there are some nice restaurants within a short walk. We will definitely return to the Best Western Plus Bruntsfield when we visit Edinburgh again.

"Eye to detail 10/10"

5
06/05/2017

You know when a hotel gets it just right? When you slow down, relax, and one-by-one spot all the little things that make your stay special? Friendly staff, spotless rooms, no maintenance required, wide choice of tea in the rooms, best shower ever (clean, powerful, efficient door seal!!), great breakfast... it all adds up to a memorable stay. And just to round it all off nicely, the taxi driver they frequently use was the friendliest, most helpful driver ever! Thank you!

"Great Reunion with Friends!"

4
06/05/2017

Stayed a couple of nights for a reunion with old friends. The hotel was very comfortable and welcoming. The staff were very helpful, polite and efficient. The rooms were well appointed, spacious and spotlessly clean. The breakfast service was first class. Good food, and efficient service by attentive staff. Thoroughly recommended!

"Nice stay"

4
04/05/2017

I stayed the week of Easter. The room and bed was very comfortable and clean. This is an area close to the center of things but far enough away to enjoy the open spaces near Edinburgh College. It is about a 20 minute walk to area attractions. I generally took a taxi or Uber into town in the morning and walked back at the end of the day. My room was located at the bottom of a couple of sets of stairs- not sure about the rest of the hotel. I did breakfast one morning and wished I had stuck to the continental breakfast portion. The food was good but having my eggs come out after I had almost finished eating was a little awkward. Nice assortment of food, juices, and coffees. I also got an Easter egg under my coffee cup! I ordered soup to be sent up to my room at the end of a long day- it was very good and came with bread & butter. The staff was very attentive and helpful. I even got an Easter goodie at the front desk! I would stay there again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your review of our hotel. We are very pleased you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason, General Manager.

"Great Hotel"

5
03/05/2017

Stayed here for 3 nights for our wedding anniversary, the rooms was spacious and spotless. The staff were very helpful and friendly. We had one meal here very good, also breakfast was freshly cooked for you. Couldn't fault this at all would definitely stay here again.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. Congratulation on your wedding anniversary I am pleased to hear you enjoyed your stay with us. Yours sincerely, Jason, General Manager.

"Great 2 night stay"

5
01/05/2017

From the moment we entered the hotel, we were greeted with welcoming, professional service with each staff member we met greeting us warmly. The hotel is in a great location, approx 20 minutes walk to Princess Street or slightly longer through the Grassmarket or Meadows to the Royal Mile. The hotel does have parking but this is limited so don't rely on getting a space. Our room was comfortable, looking like it had been recently refurbished had adequate clothes hanging space for a couple of nights. Breakfast was good with a varied choice of continental and cooked to order options. Special thanks to the team for the lovely anniversary card and petit fours that were awaiting us when we returned to our room. As we had already arranged to eat out, we did not try the restaurant or the bar but they looked to have a good selection of craft gin.

Jason D, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this review
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Yours sincerely, Jason Doga, General Manager.

"Stand out hotel"

4
27/04/2017

It was my turn to organise our annual ex-employees reunion, so as my friends came from all over the UK, a convenient and central place was a must. This place served us well and the hotel staff did themslves proud, not only in welcome and cordial manner because we all vacated with experiencing excellent Scottish hospitality which will be expressed by us to others if they decide to visit Edinburgh From reception staff, especially Angela, to bar staff, restaurant and all others, professionalism and courtesy was abundant. Excellent rooms and really comfy large bed all with the usual extras. To sum up, excellent value for your money.

"Friendly Staff Large rooms"

5
26/04/2017

My family stayed here for 10 days and I would choose this property without hesitation for my next visit. The staff were friendly and helpful for all our needs, the location is close to city center and we found it quiet. Food in lounge and dining room is good, and breakfasts are excellent. Why search farther you'll enjoy it here.We truly felt at home.

"Free parking, great Location just don't expect service!"

3
26/04/2017

We stayed one night at this place as part of our road trip through Scotland. This location offers free parking, which is a gem, as you have to pay a fortune to park in the city center parkings. As we walked, we were acknowledged by a cold hello. The receptionist quickly looked up our booking and quickly said that he could not check us in because we arrived earlier (10:30) than the hotel's check-in time (14:00). No arguments there but how about "welcome to Best Western, or welcome to Edinburgh or sorry your room is not ready or would you like us to keep your luggages?" But that was alright. We left everything in the car and went for a stroll in the city center. By the time we came back it was 9p.m. and another receptionist was there with the same exact attitude...so unenthusiastic! The room was nothing fancy but it was very clean. I realize that we're talking about Best Western not Ritz. For staying one night, the hotel did the job for us especially since it was conveniently located nearby most attractions in the city (walking distance) and the parking was free. But looked like the receptionists didn't quite enjoy their jobs.

"A great stay"

5
24/04/2017

Was given a huge room on the second floor, huge bed - slept very well, good quality breakfast (Scots grill is a great way to start the day) WiFi now fully working, will be back again on my next trip to Edinburgh.

"Excellent hotel and great value for money"

5
23/04/2017

I had booked The Bruntsfield for long weekend break over Easter, for myself and a friend. I had been attracted by the combination of price, location and reviews. Based upon the price I had arrived with reasonable expectations. I was very pleasantly suprised to say that they were exceeded on numerous occasions throughout the stay. We had arrived on an early flight so weren't expecting to be able to book in, however, the staff of reception were very friendly and helpful about leaving luggage and completing check in so when room was ready later could simply collect the key. Although the room was a single it was fairly well sized and with pleasant outlook. The bathroom although a bit dated and in need of some updating did the job it was supposed to so the small flaws were nor serious enough to mark it down. The bed although softer than I an used to proved very comfortable, as did the pillows. Pillows are something I am very fussy about and I often find hotel ones uncomfortable. These were so good I had to take the covers off to find out the make, and have now ordered some. One small criticism of the room was that as I like to sleep with the window open, if people from the bar in basement stood outside smoking you could occasionaly smell it. The staff in the bar and restaurant were all very friendly and welcoming, especially the charming James, who all made us feel very welcome. Had planned to eat out whilst in Edinburgh but ended up enjoying meals in the hotel. There is a comfy lounge at the front of the hotel, ideal for relaxing and enjoying a brandy after the meal. This is where my other criticism comes in. The background music was at times rather annoying, whilst it was I think intended to be fairly non descripte it did get a little annoyingly repetitive. However, based upon experience of staff am sure if I had asked they would have turned it down. As I often stay away with work I am used to the bland corporate boxes of modern business hotels. That is why I so fell for the Bruntsfield, a lovely hotel with lots of character, a few small flaws here and there, but nothing that spoilt my enjoyment. But with the added bonus of a brilliant team of staff. Will certainly be back.

"A Fantastic Stay. Really Friendly & Helpful Staff"

5
17/04/2017

I stayed over the Easter 2017 Bank Holiday weekend, and I had a superb time! A lovely room, modern fixtures and fittings with a great bathroom. My Friend and I had a meal in Bisque on the Saturday evening, just wonderful! A full on roast beef dinner with all the trimmings on a Saturday evening...Heaven! Lovely, friendly Staff in both the Hotel and restaurant, they showed a real interest in sights we'd seen and places we'd visited, adding in handy tips on places to go and things to do and see. Special thanks to Ian, one of the Managers, who marked out a route for us to walk from the Hotel to the Castle. Such a superb route through some beautiful parks and gardens I cannot, and have no need to find fault; I'm looking forward to returning!! Well done to all of the Staff at the Hotel!

Russell_Imrie, Managing Director at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Trev B Thank you for taking the time to review your recent stay over Easter weekend with us. I'm delighted that you were comfortable and that our team helped you have an enjoyable visit to Edinburgh. I'll certainly make sure that your comments are shared with everyone here at the hotel. Your sincerely Russell Imrie

"Lovely Hotel"

4
17/04/2017

We recently stayed at this hotel with a family group. Nice spacious room, well equipped and a very comfortable bed. Breakfasts were generous and offered all the usual choices, what you would expect from a hotel of this standard. Staff were, with a couple of exceptions, helpful and accommodating. Great location, close to the centre of town but still quiet.

Russell_Imrie, Managing Director at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Boopadoop10 Thank you for your review following your recent stay with us at the Bruntsfield Hotel. I'm pleased that you enjoyed your stay and I'll certainly ensure that your kind comments are known to all the team. Yours sincerely Russell Imrie

"Great hotel,great staff but beware room 136"

4
17/04/2017

Great hotel, lovely staff but if you are in room 136 expect a very early wake up call. The laundry truck arrives at 04:50am to collect and deliver directly below your room. Staff don't see this as an issue but then I guess they sleep else ware. Shame as it spoilt our stay......

Russell_Imrie, Managing Director at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Steve Thank you for your review following your recent stay with us. I'm pleased that you enjoyed your visit but I'm very sorry that you were disturbed by an early delivery. Our laundry supplier delivered at a totally unacceptable time and they have been advised today that we will not accept delivered before 9.00am. Thank you for bringing this to my attention and I hope to be able to welcome you back again. I appreciate your feedback. Russell Imrie Managing Director

"Wonderful stay. Very helpful staff"

5
14/04/2017

Beautiful hotel, rooms, helpful staff. We travelled with a 3 year old and reception staff always took time out to talk with her. We asked for a glass of milk in the evenings and it was brought willingly. Sits at the top of a steep hill so might be a problem for some people. Would return here.

"A great location, and a comfortable hotel."

5
13/04/2017

It's just 15-20 minutes walk to Princes Street, and about 40 to the base of Arthur's Seat across Bruntsfield Links. The hotel restaurant is capable, but for longer stays there are many restaurants within an easy walk. The front of the hotel faces the links, and so has a green view. At least one room also has a view of the castle. The main room of our suit had enormous windows letting in a lot of light. The bathroom was large, very well designed, fully tiled, and with both a shower and bath. While there was no air con (this is Edinburgh after all) there was a good set of radiators and a large floor-standing fan. We were very happy with the room, and with the whole hotel.

"An Excellent Hotel and Fabulous staff"

5
13/04/2017

This is without doubt one of the best hotels I have ever stayed at, and although it is a 4 star hotel, the staff give you 5 star treatment. The staff are the most professional, friendly, and wonderful team of people I have ever come across in my travels. The rooms are so comfortable with amazing views over Edinburgh. The breakfast is superb, and the breakfast manager, Miss Jean Dobie, will always look after her guests to the highest of standards. I would like to thank them all for such a most relaxed and lovely stay; Ian Henderson and Angela. Alex and all the reception staff. Dougie and all the bar and restaurant staff. The house keeping manager, and the maintenance man. Ronnie and Charles the night staff. Thank You.

"Very comfortable hotel with free off street parking "

4
12/04/2017

My two teenagers and I stayed here and very much enjoyed our visit. It was a good value for the money, within walking distance to attractions, with surprising amenities (in room pants press, full tub and separate shower, very well done breakfast). It has a warren of rooms in an older building, but with updated amenities. Nice mix of old and new.

"Perfect for us and met all requirements"

5
09/04/2017

Stayed here for 3 nights whilst sightseeing the City and it was the perfect location. Very clean and comfortable and very good service throughout. All staff were helpful and polite and the food was good - we actually ate here every night of our stay. The bar staff, I have to say, were particularly pleasant and attentive.

"Lovely Quiet Hotel"

5
09/04/2017

We stayed here for two nights B&B. The room was really nice and the bed extremely comfy. Breakfast was very good. Hot food cooked when ordered. Very clean hotel, with friendly, helpful staff. Parking is available. We would definitely go back again.

"Perfect stay in Every Way"

5
04/04/2017

We stayed here on a get away from it all 1 night break in Edinburgh. Booked direct and got a fantastic rate, inclusive if breakfast. Excellent value for money. We arrived just after 1pm, got a space in the hotel's private car park and although early we were able to check in and head to our room straight away. Our room faced the front of the hotel overlooking the links and was of a good size with an amazing king bed. The room was clean, fresh fit for purpose. We headed to the hotel bar after settling in and it was a nice spring day so asked if there was outdoor seating. We were taken by a member of staff and it was in a secluded sun trap at the rear of the hotel. Ample tables and a peaceful spot for a drink. As we were having dinner out we didn't sample the restaurant however the menu looked delish and a great deal of choice at reasonable prices. A return to the hotel bar later for a night cap. I must say what stood out at this hotel was the staff. The bar was busy but we were served quickly and professionally. Smiley happy staff all of them we came across really from check in to check out took time to say greetings of the day and this makes all the difference. After an amazing slew we went for breakfast. Great choice of continental and cooked food the latter cooked to order and table served. Highly recommend this hotel. It's a stones throw from the city centre yet far enough out to be quiet and a peaceful venue for a good nights rest. Thank you team and we will be back.

"Lovely Hotel in Ideal Position to Visit Edinburgh"

5
01/04/2017

A very well presented hotel only within walking distance of Edinburgh centre. The welcome was efficient and friendly. Our room was a good size and had an enormous and comfortable bed. It had all the facilities were would have expected of a hotel in this grading. All the staff we met were pleasant and helpful. Our bedroom, the public areas,bar, restaurant and lounge that we used or visited were all well kept and spotlessly clean. Breakfast (included) had a good selection and of good quality. Staff were happy to consider choices that were not on the menu. We were able to park our car easily and for free in the hotels car park which is unusual so close to the centre of Edinburgh. At busier times though this might be more difficult. Our only gripe was the Laundry van that collected and delivered laundry at around 4.30 - 5 am in the morning directly underneath our window and similar comments relate to waste disposal lorries. Overall a lovely hotel which we would happily use again on visits to Edinburgh

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Yorkshirebred, Thank you for your kind review and I am so sorry you were disturbed by a delivery to the hotel, this is something we are working on to ensure none of our guests are ever disturbed by our deliveries, and we have already managed to change the waste disposal uplift time and just waiting on confirmation from the laundry of their new time. I appreciate this didn't help enhance your stay but also wanted you to know we have acted on it as we take all guest feedback seriously. We are very happy you enjoyed your stay otherwise and I will pass you lovely comments on to the staff and kitchen. Kind regards Susie Farley General Manager

"Well worth considering"

4
23/11/2016

For: Near restaurants and pubs and opposite a park. Just 1 1/2 miles from Princes Street. Quiet, clean, warm, with helpful staff and lovely rooms (at least the ones I've stayed in) Against: Set your mobile phone alarm, the alarm calls don't always happen, but nothing else I can think of. Breakfast was probably good, but I didn't get to find out (see above).

"Leisurely weekend stay"

5
23/11/2016

Enjoyed a two night stay in Bruntsfeild hotel. Lovely room huge bathroom. Room clean and warm with view onto park area. Not disturbed at all by traffic noise. Lovely breakfast. Approximately 20 - 25 minute walk to Princes Street.

"great break"

5
21/11/2016

We stayed in this hotel for 2 nights in November. We arrived early but we we were able to check in right away. Room was clean with a view over park across road. Hotel was slightly out of town but this is not a problem as bus runs past hotel and you can travel all day for £4. There was a great breakfast cooked freshly. We ate in hotel in evening and found meals to be good value. Staff at reception were very helpful. I would stay at this hotel again and would recommend it for a stay

"Vacation"

4
16/11/2016

I loved this it here at this hotel! I had a wonderful stay here. It was a central location and an excellent staff. Everyone was attentive and responsive to any needs or concerns I had. The hotel was clean and quiet. It was within walking distance to my daughters flat so I was able to walk back after visiting her each day and I always felt safe walking alone whether it was daytime or after dark. I will definitely use this hotel every time I come to visit and I have already recommended it to others.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good morning Betty, It was lovely to meet you and get a chance to speak with you on check out, thank you for taking the time to write such a nice review. I hope your daughter pops in to see us at Bisque and please contact me directly to book any future stays. Kind regards Susie Farley General Manager

"Nice location, friendly staff"

4
15/11/2016

Close to many restaurants and right in front of a small park, this hotel is great for your visit of Edinburgh. The hotel is lovely and the staff is so friendly. I would surely highly recommend this hotel

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Gaetanosavio, Thank you for your lovely review and kind comments which i shall pass on to all the staff. We hope to welcome you back to the hotel very soon. Kind regards Susie Farley General Manager

"Close to city centre"

4
15/11/2016

A very luvly spacious room,clean tidy and all you could ask for,had the breakfast included wich was excellant good choice hot or cold, have a luvly bar and lounge very resonable in price ad about a 15 mins walk to the the centre of town and with free parking would stay here again

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear lifeboattrev, I am so glad you had such a luvly! time with us, thank you for taking the time to share your review and kind comments and we hope you will stay here again very soon. Kind regards Susie Farley General Manager

"Good Hotel"

5
11/11/2016

Had no problem parking in the hotel grounds - a real bonus in Edinburgh. Room was large and quiet. Very clean, as was the bathroom. We did not eat in the hotel, apart from breakfast, which was superb. Great range of breakfast foods from cooked to fruit. Staff were attentive and polite. Enjoyed a drink in the bar, prices were fair compared to London hotel prices. I would recommend this hotel without reservation.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good afternoon Shayne H, Thank you for taking the time to write such a lovely review and I will pass your comments on to all the staff. It is an absolute joy to read all round happy and positive reviews as we strive to make each guest stay as individual and perfect as possible. Kind regards Susie Farley General Manager

"Charming hotel"

5
10/11/2016

Spent 2 nights here so we could attend a conference at the nearby Edinburgh International Conference Centre. Really convenient - only 10-12 minutes walk away. Room was a good size, comfortable and quiet with a nice bathroom. Plenty of tea making materials plus biscuits replenished each day. Breakfast was fantastic - try the Full Scottish! Good free wifi in room. Could do with a second lift or one specifically for staff use.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good afternoon golfgoddess123, Thank you for your lovely review and I am delighted we lived up to and beyond your expectations, I will pass your comments on to the breakfast chef and team. As we are an old listed building we are unable to add another lift and appreciate it can be slow if there are several people using it at the same time however this is outwith our control. I look forward to welcoming you back soon. Kind regards Susie Farley General Manager

"Dire WiFi....great breakfast"

3
10/11/2016

I'm 50/50 about this place ( I usually stay at the Caley off Princess St ). The parking is very hit and miss, no pun intended. The breakfast with haggis and black pudding is top notch but the WiFi is just dreadful. I couldn't actually connect to my VPN for more than a minute or so and then it was so slow I just gave up, despite the staff trying their best. The result was that I had to work on my day off just to input data that I usually input in the evenings. It's a compromise .... a good breakfast vs losing a day off because you can't finalise work? You decide...

Russell_Imrie, Managing Director at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Richard Thank you for staying with us during your visit to Edinburgh and for your review of your stay. I am pleased that your stay was generally enjoyable but regret that our WiFi was not performing as you should have expected. We did indeed have an issue with guests making a VPN connection at the time of your visit. General internet access was operating perfectly however access over a VPN was not. We became aware of the issue and the problem was solved the next day after some reconfiguration of our system. My apologies that this prevented you from working remotely. I hope that this isolated incident will not prevent you from choosing to stay with us again. Thank you for your business. Your sincerely Russell Imrie Managing Director

"Lovely hotel. Friendly staff."

5
09/11/2016

Spent a long (3-night) weekend in this lovely hotel while visiting my daughter, who's studying at Edinburgh university. Was allocated a spacious twin room, which allowed my daughter to stay with me for a couple of the nights. Everyone at the hotel - from the receptionists, the lovely ladies at breakfast, the cleaning staff and maintenance staff up to Susie, the GM were very kind and helpful.Had a problem with the TV, which was fixed in 5 minutes; didn't understand how to work the (free) wifi: that, too, was sorted in under 5 minutes. Had room service on the last night (soup & sandwiches), which was promptly delivered, tasty & good value. I will definitely be staying here again when I/we next visit our daughter and would highly recommend it to anyone else.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Hello Mr George, Thank you for your lovely review and it was an absolute pleasure looking after your daughter and yourself. The staff are very pleased to receive such a nice review and I am glad the room service didn't disappoint - was my first! I hope your daughter has a fantastic time at University and she is always welcome to pop in, we look forward to seeing you and Mrs George back very soon. Kind regards Susie

"great place to stay"

5
08/11/2016

We stayed here for a weekend lovely stay staff really welcoming and very helpful through out our stay .room was lovely and huge really warm as so cold outside .We had breakfast included and that was really tasty lots of choices and cold Buffett followed by great cooked choice .The communal areas with lovely sofas and chairs were very relaxing to sit in and the overall ambience of this hotel is really welcoming, We would definitely stay here again .The parking here which we got use of every time but its limited in saying that there is parking outside but you have to pay to park there .. This hotel is in a nice area not to far from the town centre and all the restaurants and bars .

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Susan B, Thank you for your lovely review of our hotel and I will pass your kind comments on to the staff. We try to provide a happy, cosy and ambient environment for all our guests and we feel a sense of pride and achievement when this is noticed. We look forward to welcoming you back soon. Kind regards Susie Farley General Manager

"An excellent hotel"

4
08/11/2016

The Bruntsfield is excellent. It is away from the very centre of Edinburgh, but within easy walking distance of the Royal Mile and Princes Street. Since there is on-site parking we were able to leave the car and explore the city on foot. The immediate surroundings of the hotel are reminiscent of a thriving village with a very good mix of shops and restauarants and across the road there is a park that allows access by foot to the city centre almost exclusively by parkland. We had a beautiful room that was spacious and had two comfortable chairs and a table that rendered the excellent hotel lounges redundant from our point of view. Everything in the room lent itself to guest convenience and there were no irritating omissions. The ladies who cleaned the room were friendly, helpful and very thorough. The breakfast buffet was first class enabling the guest to have a very pleasant continental breakfast. A cooked breakfast was also available that covered the normal range of UK-style breakfasts. The dinner menu was a little unimaginative (especially if you dined on a day when the daily special was unappealing) but the food was carefully prepared and presented. We had a minor problem with our booking because, apparently, the booking codes of the hotel differed from the codes of Best Western with whom we booked. But the matter was settled with efficiency and great courtesy by the hotel manager. We would always consider this hotel whenever we visited Edinburgh.

"Wonderful weekend in Edinburgh and BW+ Bruntsfield"

4
03/11/2016

We had a great autumn weekend in fantastic Edinburgh, enjoying sunny weather and an amazing city. The stay at BW+ City Centre Bruntsfield was really good. Reasonable distance to city centre, old and new town (just a couple of minutes walk). It's a cozy and friendly hotel with really nice and modern rooms. The service offered at the hotel was really good, served by an always positive staff. I could really recommend this hotel for a nice stay in Edinburgh. /Jorgen

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear yesterday, Thank you for your lovely review today! It is always a pleasure to read such lovely comments which I will pass on to all the staff and we hope to see you back again very soon. Kind regards Susie Farley General Manager

"A good experience"

5
01/11/2016

A clean, comfortable hotel where you are looked after. Lovely breakfasts and downstairs is the Bisque Bar where you can enjoy a meal or simply choose from an excellent selection of beers, wines and spirits.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Good evening bookwormjp, Thank you for your lovely review and I am so pleased you enjoyed your stay along with our wonderful breakfast and dining facilities. I will pass your kind comments on to the housekeeping and restaurant staff. We try to have something to suit all tastes and glad this came across. We look forward to welcoming you back very soon. Kind regards Susie Farley General Manager

"Comfy, clean, central and tasty"

4
31/10/2016

Lovely staff and a nice quick check in. Clean room and perfectly sufficient for what we needed. The bed was incredibly comfy. Our room was at the back (37) and was very quiet. Loads of hot water and plenty of power in the shower. Excellent breakfast with a massive choice. the Bircher Mueseli was fab! There wasn't much parking at the hotel but plenty on street, however only two hours at a time. Free after 6 on a Saturday night though and all day Sunday which is handy.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear McClairieFairy, Thank you taking the time to post your review and I am delighted you enjoyed your stay, in particular our tasty breakfast. Occasionally we have limited parking particularly over the weekend when the hotel is busy with both guests and patrons of our bar & restaurant, but as you rightly said there is on street parking available and we try to advise guests when a spot becomes free if they have had to temporarily park out front. We look forward to seeing you again. Kind regards Susie Farley General Manager

"Perfect Hotel"

5
30/10/2016

Very impressed with this hotel. The location is ideal for exploring the city; the parking is free; the staff are all polite, helpful and friendly;our bedroom was massive; the restaurant is great along with breakfast. Absolutely zero negatives!

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Mr Edwards, Thank you taking the time to post such an excellent review of our hotel and I will pass your kind comments on to all the staff which will be a nice boost as we strive at all times to provide a welcoming, friendly and efficient service to all our guests, and I am so glad you enjoyed the room and breakfast too. Please come again. Kind regards Susie Farley General Manager

"Excellent two night stay"

4
28/10/2016

We always stay at this hotel as it is very well located if you are travelling to Edinburgh with a car! Very good room, excellent bar and breakfast always efficiently served! Slight issue with a towel rail and a chilly bathroom but having been told it didn't work, mysteriously it was on next time we went back to our room! Very nice staff and a friendly welcome always.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Penfriends, Thank you for your review and your continued patronage. I apologise for the towel rail being cold resulting in a chilly bathroom, on further investigation the previous guests had complained the room was too hot! so it had been switched off but happy this didn't detract from your stay and look forward to seeing you again soon. Kind regards Susie Farley General Manager

"Well located and comfortable, but restaurant was disappointing"

4
27/10/2016

This hotel is located about 20 minutes walk from the main attractions in Edinburgh, in an area with a reasonable choice of restaurants. The hotel itself was fine, the room was clean and spacious enough, and the bed was comfortable. One disappointment, however, was the restaurant - which was okay for breakfast but our dinner there the first night was poor.

"Would definitely return"

4
26/10/2016

Loved the location, perfect for a short walk to the city centre but some great bars and shops nearby too. A lovely park across the road (bigger than you think) The hotel is spotless and our room was good too. The facilities (when we found our way around) were great. Shame we weren't told much on arrival by a very professional and polite gentleman on reception. We had to ask where to go for breakfast as it was tucked out of the way and it appeared that coffee and biscuits were free in the reception eaiting area??? The WiFi is rubbish though. Very frustrating as you constantly have to sign in. But the lovely lady on reception as we checked out was very concerned about it! A minor issue in a lovely hotel that we would definitely return to and recommend.

"Best hotel"

5
25/10/2016

Fab hotel fab staff -couldnt fault any of it -we always stay every year and find it most relaxing -and staff are brilliant would recomend it to anyone -you get what you pay for and only a 10 minute walk into town -great

"Good value for money"

4
25/10/2016

Our family room was spacious, split into two rooms with a large bathroom which had both a bath and a shower- useful for the wee ones. Room was clean and warm. Staff were very pleasant, and breakfast was great with lots of choice. There are shops and restaurants nearby, the Meadows are across the road with a playground about 5 mins walk away. The Royal Mile is about 25 mins walk, but there are plenty of buses to the city from the stop 100m up the road.

"A holiday to remember"

5
25/10/2016

We had a really lovely stay in Edinburgh and would readily return on another trip to stay at this hotel. Staff were very friendly, polite and helpful. Facilities are good and and the breakfast excellent. Thank you to all concerned for your efforts.

"Spacious room located a short walk from several theatres"

5
23/10/2016

We booked here as we were looking for a nice place to stay after a night out at the theatre. (Kings theatre is walking distance away). Often when staying in capital city hotels space is at a premium but the room we booked (superior) was huge with a very comfy four poster bed. There's free parking for hotel guests so we could ditch the car and explore Edinburgh by foot. The neighbourhood is very artisinal with craft coffee, chocolate and cheesecake within 100 yards of the hotel as well as a wealth of bars and eateries close by. Would definitely stay here again next time we're in Edinburgh.

"QUIRKY LAYOUT"

4
22/10/2016

We stayed here for two nights on a trip to Edinburgh. The hotel has parking though it is limited. The welcome was very friendly but we did have problems finding our room. The hotel is quirky in its layout with corridors and steps all over the place. We found the right room eventually. It was quite quirky as well with the main bedroom which was quite small and then down three steps to the wardrobe and bathroom. It was clean and comfortable though. We were overlooking the dining room and terrace and it was very quiet. We did eat in the restaurant on the first night and I had the best beefburger I have ever had. All in all it was a very comfortable stay.

"Fabulous attention in The Scottish Capital City Hotel!"

5
18/10/2016

From the minute I booked this hotel to the minute I sadly left I felt confident and contented that everything would be taken care of! I stayed two nights and all the staff without exception were very helpful,friendly and smiley faced! When dealing with the public it is not always easy to achieve this standard so very well done to the Management in this hotel for training the fabulous staff. The food was excellent and we had my grandson to please! His food arrived very quickly and was freshly cooked and delicious! I also attended an evening buffet function and the food was delicious,beautifully served piping hot with excellent quality! The breakfast was also fabulous with a vast selection to choose. There was certainly no need to go hungry!!! The next time I require to stay in Edinburgh I shall not hesitate to stay at the Brilliant Bruntsfield Hotel. KEEP UP THE GOOD WORK!!

"Exceptional .. again ..."

5
18/10/2016

Always the same , I love this hotel I try to visit Edinburgh as often as I can & always try to stay here , Such a friendly hotel, the staff are wonderful, the rooms are always well serviced & the beds are very comfortable. The breakfast is fantastic & is always freshly cooked to order. A great location too , just far enough away from the city centre , it only takes around 25 minutes to walk to Princess Street or if like me your a fan of the Grass Market & the old town it's even nearer, on a good bus route too , especially handy if raining ..

"Great choice of breakfast"

4
17/10/2016

Clean spacious rooms. complimentary coffee and shortbread biscuits in reception - a great touch. Friendly staff, led from the front by the Manager. Great choice of breakfast - the usual suspects: cereal, toast, meats, cheese, fruit, yoghurts. A big plus was the full Scottish cooked breakfast (cooked to order, not from the buffet), porridge (Unfortunately I'm from the ready brek generation so I can't cope with real porridge!) and star of the show scrambled egg with salmon which was a big hit. The Bisque Bar was very good, we had a nightcap there and the prices were comparable to other places we frequented in the city centre. The only drawback we found about the hotel was the distance from the centre - about 20/25 minutes walk. Because of the size of our party we needed 2 taxis each journey if an 8 seater was unavailable.

"Pleasant stay at elegant hotel"

5
14/10/2016

We enjoyed our stay at the Edinburgh Bruntsfield Hotel. The old hotel was well refurbished, clean and the staff was helpful and friendly. The lobby was elegant. The rooms were pretty and comfortable, clean and spacious. We enjoyed the great breakfast buffet that included a cooked breakfast. Good value for money too. Would certainly book again.

"Very close to 4 star"

3
08/10/2016

Pros: - Friendly and helpful staff - Comfortable beds - Good room sizes - Clean rooms - Plenty of warm water for showers - Fantastic turndown service - A 10 minute taxi journey to the centre of Edinburgh Cons: - Thin walls meaning you can hear a lot of the busy traffic between 5am and 9pm, especially when the emergency services travel by. This also means you can often hear the television in the adjacent rooms. - Wifi cuts out every 15 minutes and not a one-day problem as I stayed there for 5 nights For a semi-budget hotel this one rates very well!

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Staggz_2012, Thank you for taking the time to write a review and for your kind comments which I will pass on to all the staff. Can you let me know which room you stayed in and the email address you used to log in so I can look into the WiFi issue. As far as I am aware we had no other reports during the time of your stay so it would be helpful to ask our IT provider to investigate. As an old building unfortunately noise does travel and we have all our TVs set to a certain level so apologies if this still disturbed you. We look forward to welcoming you back to the hotel in the near future. Kind regards Susie

"Welcoming Staff, nice room, good location"

4
08/10/2016

The walk to the Royal Mile takes about 30 minutes or a cab for 5pounds. Our room was quite large (124) with an even larger bathroom. We faced the park across the street - no street noise at all. Because the hotel is comprised of three row houses, there are a lot of twists, turns and steps to get around the hallways but nothing that cannot be easily navigated and steps are just two or three at a time. Nice breakfast options consisting of continental and hot options. Front desk staff was gracious and welcoming. Good location, safe neighbor and would stay again.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear KATHRINE R, Thank you for your review and kind comments which I will pass on to all the staff. I am glad you enjoyed your stay, our amenities and the surrounding area, we hope to see you again soon. Kind regards Susie Farley General Manager

"No sleep at all"

1
07/10/2016

Nice place but room very basic lots of street and corridors noise and bed the softest most uncomfortable I have ever tried to sleep in. Was awake literally every 5 minutes and am now exhausted. £140 for a really bad night. Thanks a lot. Oh and then have to pay another tenner each for breakfast! There must be better rooms/hotels to stay in Edinburgh for that price. Will not be staying here again

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jane E, Thank you for taking the time to review the hotel and I am glad you thought the hotel was a nice place, however I was horrified to read the rest of your review and apologise that we did not meet your expectations or you felt we were not value for money. Being relatively new to the business and having read all the previous reviews, historically we are praised for our comfortable beds and pillows, on investigating the matter further there is no record either at reception or with duty manager of you being unhappy either during your stay or on check out?. I was actually in the hotel over the weekend and had I known of your dissatisfaction I could have tried to rectify the matter immediately either by moving you to another room or refunding you something towards the poor nights sleep? you had booked a room only rate and our breakfast charge to guests on arrival who is indeed 10.00 which all our room only guests happily pay. It is very difficult for any manager to keep customer service levels and quality control to a maximum when the guest says nothing at the time, then goes straight to trip advisor to voice their concerns. I am so sorry you had such a poor nights sleep and for any inconvenience caused and hope to be able to welcome you back to the hotel in the future. Kind regards Susie Farley General Manager

"Anniversary heaven...."

5
03/10/2016

Loved our stay here...very friendly staff, felt welcome and at home! Even moreso on being presented with a glass of bubbly on hearing it was our anniversary..Scottish hospitality at it's best! Lovely park across from hotel leading into city centre. The walk itself taking in the history and amazing architecture of Edinburgh was mesmerising. There is also a varied selection of shops more or less the minute you leave the hotel with Princes Street not too far away, within walking distance. Our room was warm, but I'd rather that than cold.. huge fan in room but didn't want to fall asleep with it on..I had to open the window and didn't sleep much because of the city traffic, however I put that down to coming from the countryside. My husband however was 'out' like a log, too much retail therapy no doubt! Looking forward to returning!

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear 948Bruno31, Thank you for your lovely review, and I am so pleased we were able to help make your Anniversary stay so enjoyable and you enjoyed our beautiful city. I will pass your kind comments on to all the staff and hope to see you again soon. Kind regards Susie

"Certainly one of the best"

5
03/10/2016

Ring the hotel direct, the booking staff could not be more helpful. The rooms are very clean, spacious and well appointed. The food is excellent, even though the menu does not change there is sufficient choice for anyone and almost too much at breakfast. The wine list is varied with prices below what you would expect of an hotel of this star rating. The situation is ideal - close to the Castle, Princes Street and Holyrood. All of this is very good, but what matters most is he courteousness and efficiency of the staff.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Graeme S, Thank you for taking the time to write us such a lovely review, and I am glad you enjoyed your stay as well as finding us good value for money. I will pass your kind comments on to all the staff who endeavour to give happy, professional service at all times. Kind regards Susie Farley General Manager

"Excellent value"

4
03/10/2016

I booked a "wee single" for a night and was greatly surprised to find I had plenty of space and a double bed! The in house restaurant was also worth a visit, catering for vegetarians and vegans as well as meat-eaters. A real bonus to have parking so near the city centre. I will definitely stay again.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Fiona M, Thank you or your lovely review and I am so pleased your room exceeded expectations, we try to upgrade our guests wherever possible and offer them the best value for money we can. I will pass your kind comments on to the chef and restaurant staff, we try to cater to all tastes and we look forward to welcoming you back to the hotel very soon. Kind regards Susie Farley General Manager

"I like Best Western Hotels"

5
01/10/2016

Not right in the centre of Edinburgh but close enough. I found this to be a really good hotel, made better by waiting till the last minute to book to get a really good deal. As I have said before BW give you a standard and this does not disappoint. Nice room (very big in fact), very clean and lovely breakfast. If I have a frown it is the wifi link. I don't know if this is becoming a wide problem but the link was weak and caused connection problems on my laptop.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Larkins2014, Apologies for the delay in my response, however I was looking into your WiFi issues during your stay, and further to a report from our IT department using your email address at the time of stay there were no obvious problems with our connection or strength and no other record of anyone else having problems during this time so we apologise for any inconvenience caused and can only think maybe there was a connection problem with your provider? I am so glad you had an otherwise enjoyable stay and that you continually enjoy the Best Western Brand and standards. We look forward to welcoming you back to the hotel. Kind regards Susie Farley General Manager

"best western bruntsfield"

4
01/10/2016

Just finished another stay at The Best Western Plus in Bruntsfield hotel,our overall impression was very good I think that the secret of our returning is in the staff, really wonderful. Also the location is one of the best to explore old Edinburgh

"Ideal Theatre Visit Retreat."

4
28/09/2016

Set across the road from Brunstfield Links, this hotel proved to be the ideal place to stay for our theatre visit to Edinburgh. The bus stops just outside the hotel, and for £1.40, we were dropped right outside the Playhouse Theatre. The hotel itself is a beautiful old building, immaculately kept and served by very helpful and friendly staff. It also has free parking, a novelty in Edinburgh. Brunstfield Links is an immense meadow right in the heart of the city which even offers free golf! Food at the hotel is served in a modern styled Bistro and was of a very good quality, reasonably priced. We made an excellent choice using this hotel and would definitely return, however we would not choose room 31 again. Although the bed was extremely comfortable and the room clean with all the provisions you would need, it was extremely warm. The window only opened a few inches and there was an large, noisy extraction fan outside it. Other rooms, facing the park looked much better.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Catriona C, Thank you for your lovely comments about the hotel, staff and setting in the beautiful Bruntsfield area of the city. I am delighted you feel we are value for money and that you made a good choice, we hope all our guests feel this way and are always looking for ways to improve the service and ambience in the hotel. Apologies for the noise from the fan, please contact us directly on your next visit and we will do our best to put you in a front facing room. Kind regards Susie Farley General Manager

"Great location and staff but not good for business. "

3
26/09/2016

Short one night stay. Chose the hotel as close to meetings. The pros - 1. The staff are fabulous 2. The location is fantastic and cannot be faulted. 3. Room service is speedy and the food absolutely fine. 4. The room was as quiet as a city centre room can be. 5. The beds are very comfy The cons - 1. The wifi is terrible. It is free but so slow you cannot send even short emails. No option to upgrade. 2. The room is very tired and is showing its age. The room really needs redecorating. 3. There was no dressing gown in the room. I thought this was standard by now. Overall great if you don't mind tired rooms as a trade off for location. Not good for business travellers.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Kerry-Ann-Scotland, Thank you for your review and I am pleased to see the plus points outweigh the cons and you enjoyed your stay for the main part, apologies for the delay in this response but I was investigating your complaint re the wifi with our provider and they have assured me we have ample speed for the property 10MB/2MB and during the time of your stay there were no other issues, however your review has prompted us to put better log in instructions both at reception and in the guest information folders as sometimes people log on not realising they need to log in via their email within a certain time period, so I apologise for this shortfall in our services. We provide dressing gowns in our Executive/Superior rooms only however a call to reception to request one would happily have been met. I hope we get the chance to welcome you back to the hotel very soon. Kind regards Susie Farley General Manager

"Great Edinburgh hotel"

5
21/09/2016

We stayed here for 6 days to attend a conference at EICC and for a short family holiday afterwards. The hotel is excellent. We had one of the superior rooms which was quiet. The room was presented and equipped to a high standard. Friendly and helpful staff. The breakfasts were wonderful and a great way to start the day. We also ate at the restaurant several times in the evening which we would also recommend. The hotel is nicely situated on the Links with easy access into town by bus or walking through the Meadows. It was a pleasant 15 minute walk to the EICC along the canal. The hotel has a traditional feel to it and character. Highly recommended. We would definitely stay again.

"Best Western disappoints"

3
21/09/2016

We arrived at the hotel at 7:30 am after an over night flight from Toronto, Canada. Our designated rooms were not ready, which was not the end of the world but they offered no options. I had to inquire if there were other rooms available, low and behold there was. Why could they not have offered that themselves. I guess if we (4 people) were willing to hang around the lobby it was easier for them! Some of the front desk staff were not overly pleasant. Our room was good, courtyard, the other room not so much, small and noisy. If I return to Edinburugh, this will not be my first choice.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Michelle H, Thank you for taking the time to review our hotel and I would like to personally apologise for this oversight in our service levels on this occasion. You are correct in pointing out we should have offered the alternative rooms without prompting from yourselves and appreciate after a long journey getting checked in as quickly and efficiently as possible is of the utmost importance. as we are a busy hotel and generally full at this time of the year it is not always possible to offer guests such an early check in but as luck would have it we were able to accommodate you. I sincerely hope if you do return to Edinburgh you will give us another visit and contact me personally prior to your arrival, we pride ourselves on our warm friendly staff and service as you can see from many of our other reviews what happened on this particular morning is not the norm, and I have passed your comments on to the reception manager. Kind regards Susie Farley General Manager

"Great customer service and room!"

4
14/09/2016

Stayed in room 17(executive room) for 3 nights from 5 to 8 Sept. We were checked in and checked out by Alex, always smiling, knowledgeable and approachable. In fact all of the staff working there were friendly. The room we got was a little dark and warm, despite having a powerful stand fan in the room. The bathroom had a walk in shower, bath tub and toilet. It was quite nice. The bed was big and comfortable and the TV was right in front of the bed. We didn't have the breakfast but we did try a meal in the bistro. Wasn't impressed with the meal. I had fish and chips(probably the most expensive fish and chips I've ever had) and it didn't taste good. Anyways, there are place to eat in Edinburgh. Overall, it was a good experience throughout the 3 nights. Free WiFi but I didn't use it as the 4g network was fantastic. Husband did try the WiFi on his iPad and it was ok.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear bably 80, Thank you very much for taking the time to write a review after your recent stay with us. Alex is our reception manager and leads by example so he will be delighted to read your kind comments. I was very disturbed to read that we didn't meet your expectations in the restaurant as we try to be competitively priced wherever possible and pride ourselves on using quality ingredients as enjoyed by many of our other diners. I will pass your comments on to the chef and if you could contact me directly on [email protected] Kind regards Susie Farley General Manager

"Mrs"

4
13/09/2016

A lovely stay in a very friendly hotel. Staff were very helpful and friendly and gave an excellent service. Breakfast choice was excellent as was cleanliness of the hotel. Wifi could be a bit hit and miss and our room was a little dark, but I bed was comfy and we would certainly recommend this hotel.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Annette G, Thank you for your lovely review and recommendation, so glad you enjoyed your stay and our hospitality, sorry the room was a little dark, as we are an old building with surrounding gardens/trees these can sometimes obscure the natural light. We look forward to welcoming you back. Kind regards, Susie Farley General Manager

"Nice Townhouse hotel"

4
12/09/2016

Visited the hotel as it was recommended by the Edinburgh Napier University, being in close proximity to drop our son to his first year in college. The hotel is situated in what's seems a renovated town house location giving it a nice quaint look. The maze of rooms inside is a bit confusing. Stayed there for 3 nights. Friendly staff with a zealous housekeeper unintentionally waking us up at around 8 am daily to clean the room. Advisable to put the Do not Disturb sign on my next visit here :-) The room was comfortable with a nice townhouse setting. It would be nice if the hotel had an integral mixer tap instead of separate hot and cold water taps. Also a good idea if the management can install Universal sockets for plugging in phones and computers for charging. Right now the rooms are only fitted in with 3 pin square sockets unlike the rest of Europe. Fortunately I had carried an adaptor. Overall a good experience. Dinner at the hotel was very good. I would have loved to extend my last stay here but the hotel was fully booked. But will visit again

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear stephenpereira, Thank you for taking the time to write a review after your recent stay with us and for your lovely comments which I will pass on to the staff, sorry the housekeeper woke you this is why we have the DND signs to hang out or a request to reception to save the daily intrusion. We always have all types of adaptors available at reception. Finally we hope your son enjoys University and our beautiful city and hope to welcome you back in the near future, sorry you couldn't stay longer. Kind regards Susie Farley General Manager

"Nice hotel, nice location"

4
12/09/2016

Perfectly decent hotel, well located in Bruntsfield close to a good range of shops and restaurants (and with a decent restaurant of its own), near the university and old town, with good transport links etc. and free (although not very plentiful) parking. My room was newly refurbished, very clean and quite well equipped, and bigger than I expected (I booked 'small single' and was expecting something the size of a broom cupboard, but actually more like a small double). Overall a pleasant experience. I will be back for sure

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear spe03, Thank you for your review and so delighted your stay exceeded your expectations, this is always nice to hear. Our car park can get quite busy in the evening and we try to accommodate all our guests whenever possible. We look forward to welcoming you back. kind regards Susie Farley General Manager

"A pleasing experience"

4
12/09/2016

Our standard room far out passed our previous Best Western hotel in Moffat. We were at the back of the hotel which was quiet and ensured a good nights sleep. The room was large and a big bathroom. Staff were very friendly and helpful and breakfast was delicious and varied with obliging waiters to answer all needs. We did think the hotel was more central to the main attractions but there was a good bus service, £ 1.60 per person to wherever you were going. Would recommend it.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Sheila R, Thank you for taking the time to write such a lovely review after your recent stay with us and I am delighted you found the staff friendly, the breakfast tasty and your room exceeded expectations. I will pass you comments on to the staff and hope to welcome you back to the hotel in the near future. Kind regards Susie Farley General Manager

"Charming hotel."

5
08/09/2016

My 14 year old daughter and I booked the Bruntsfield hotel as my eldest daughter lives near by - as she is studying at the University of Edinburgh. There were no problems checking in and our room was situated on the first floor. The room was immaculate, not a thing out of place and decorated to an exceptionally high standard, the bed was absolutely gigantic, so comfortable and I lost count of how many pillows were supplied! Bathroom was large, clean and stocked with necessary toiletries, our hotel package did not include breakfast or dinner but there aren't a shortage of cafes and restaurants in the area so that wasn't a problem, however the prices at the hotel bar and restaurant seemed reasonable enough anyway. It's not a long walk to city centre, possibly 20 minutes if you stroll at your leisure. I would definitely book the Bruntsfield again -although not what you'd consider cheap at £120 per night midweek when we visited, I've stayed in a Premier Inn down the road for virtually the same price and know where I'd prefer! I look forward to returning, the Bruntsfield is a truly charming hotel.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jo P, Thank you for your lovely review of the hotel and we are glad both you and your daughter enjoyed our hospitality. I will pass your kind comments on to all the staff as we try our best at all times to exceed guest expectations. We look forward to welcoming you back. Kind regards, Susie Farley General Manager

"Good choice"

4
07/09/2016

Our first night in Edinburgh so decided on a hotel instead of our usual guest house. Reception staff were helpful and our ground floor room was ideal. Good size and comfortable. Dinner in the restaurant was lovely and the wait staff were attentive. A special mention must go to the bar man who was very knowledgeable when it came to beer and was very friendly. Wish I could remember his name but he was the older of the two that served us. Only issue was the wifi which we found to be extremely hit and miss despite the ridiculously involved connection instructions.

SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear Jayne W, we are delighted you made the right choice of hotel during your recent visit to Edinburgh and I will pass your kind comments on to all the staff with a special mention to Dougie who has been with the hotel for several years and is loved by guests old and new, sorry about the wifi but occasionally our provider virgin media carries out work in the area which does affect our quality of wifi from time to time. Kind regards Susie Farley General Manager

"A great place to stay"

4
05/09/2016

This is a very nice hotel about 10 minutes away from Princess street and very close to a number of nice restaurants and pubs/bars etc. Bruntsfield is a great place to eat and drink and the hotel is in striking distance of central Edinburgh. We were glad we chose this very good hotel.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Christopher D, Thank you for taking the time to post a review and we are very pleased you the hotel and surrounding area which although only 15 minutes from the city centre is a peaceful but vibrant part of the city. We look forward to welcoming you back. Kind regards Susie Farley General Manager

"Super stay"

5
04/09/2016

Recently stayed there and all in all very happy with this hotel. Great location, super sized double bedroom with a baby cot and even a separate dressing room as part of the one bedroom, The bed was the biggest I have ever seen! Fantastic stay and only 20 min walk from Princess Street.

"Decent Choice if You're in the Area"

3
29/08/2016

This was a first stay for us and it worked well for our needs. We typically stay in smaller places and you may need to leave bread crumbs to find your way back to your room but that's hardly a criticism; it is a bigger place. We had an Executive Room and it was quite large with a separate seating area and a bathroom larger than some of the single rooms I've had in other hotels. The furniture didn't all match but I didn't really notice until my wife pointed it out. Front desk staff was very friendly and helpful; the breakfast staff a bit less so but not a real problem. I was concerned about road noise but that turned out not to be a problem with the room we had. We'd stay here again if we decide we want to be just a wee bit away from the Royal Mile or New Town (our usual hotel's location). The price provides a real good value.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Good morning, Thank you for taking the time to review our hotel, we are glad you enjoyed your stay and thought we were good value for money. The reception team will be delighted with your comments. Our executive rooms are individually designed which is part of the hotels charm. The breakfast staff are normally very well known for their friendly and efficient service as commented on in many other reviews, however apologies if we fell short of expectations on this occasion and your comments will be passed on to the restaurant manager. We look forward to welcoming you back Kind regards Susie Farley General Manager

"Very comfortable hotel in a good location"

5
29/08/2016

A very comfortable hotel with good facilities located close enough to the centre of Edinburgh to allow walking to most of the main tourist spots. Our room was a very good size and very well furnished. We ate evening meals at the hotel restaurant and enjoyed the relatively wide selection, and the daily specials. There is parking available on site, but it can be limited.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your lovely review of our hotel, we are glad you enjoyed your stay and all the facilities and I will pass your lovely comments on to all the staff. The car park can get quite busy but we usually manage to accommodate all guest cars throughout their stay. Kind regards Susie Farley General Manager

"Lovely hotel"

4
28/08/2016

I am very impressed with my room at the Best Western Plus. My single room is skinny but fairly spacious for just me. The room is clean, the bed is comfortable, the bathroom is good and the room is equipped with a kettle and some coffee/hot chocolate. The only issue was the slight noise from the street coming through the window. Staff are helpful and kind. Baggage storage was excellent.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your lovely review of our hotel and we are glad you enjoyed your stay, I will pass your kind comments on to the staff particularly house keeping. Kind regards Susie Farley General Manager

"Overnight stay"

5
28/08/2016

We were going to a wedding at Prestonfield House, they were fully booked and found the Brunstfield using google. It was a great find. Very friendly and accommodating staff. We needed access to the room a little early to get ready for the wedding and we were a little late down to breakfast the following day. The receptionist made sure we had access to the room early and the breakfast staff made sure we had a good breakfast. The room was very comfortable, spacious and spotlessly clean. Would highly recommend.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your lovely review of the hotel and our services we were happy to help. I will pass your lovely comments on to the staff who will be delighted as it is always a pleasure to have their hard work and commitment appreciated. Kind regards Susie Farley General Manager

"Did not disappoint"

5
27/08/2016

Have stayed here before and the hotel did not disappoint on a return visit. Very comfortable and very pleasant. Everything went smoothly during the stay (although the free wifi can be a little temperamental). The location means that you are away from the hustle and bustle of the old town but can walk to it through the Meadows in little more than twenty minutes.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your lovely review and your repeat custom. As the new General Manger it is very encouraging to know you enjoyed your stay this time as much as the last. Apologies for the slow wifi which unfortunately when the hotel is full and all the guests are using various devices at the same time can slow the system down. We look forward to seeing you a third time. Kind regards Susie Farley General Manager

"Edinburgh Fringe Festival"

5
26/08/2016

This hotel is the best we have ever stayed in. The room was large, we booked into one of the four poster rooms, with a decent sized bathroom. Plenty of space to relax. The staff were very friendly and as for the breakfasts, well we didn't need to refuel until much later in the day. The room was clean and tidy, the toiletries were a nice treat and very much needed after going to watch so many shows. Far enough away from the crowds and an excellent place to stay, park just over the road, which means you can walk into town to avoid the crowds. Will def be going back again next year.

"tattoo weekend"

5
25/08/2016

stayed here with my husband for 3 nights. easy to find. lovely hotel. very friendly helpful staff. easy check in. we stayed in room 33. room itself was very nice, comfortable large bed and plenty of space for 2. very clean and serviced daily. facilities to make tea/coffee. safe available for belongings. the only down side to this room was the view. looks out over a flat roof and the windows of another part of the building. one bonus from here we could see the fire works from the tattoo. would have like a better view but by no means spoiled our stay in any way. breakfast was excellent. good choice of cereals, cold meats cheeses, toast and pastries and of course cooked breakfast too. tea and coffee flowing. we also had an evening meal in the restaurant on the night we arrived. it was superb. well cooked. good choice of starters, mains and desserts. very attentive bar staff. nothing was too much trouble. staff provided directions to attractions on request. 15 minute walk into Edinburgh.

"Nice place to stay"

5
25/08/2016

Comfortable pleasant rooms, very attentive staff, quiet and peaceful but minutes from the center of the Edinburgh Festival activities. Nice touches such as fruit,coffee,biscuits in the lobby. Only ate Bisque at the restaurant but was very good.

"Second visit as good as the first"

5
23/08/2016

This was our second visit to Edinburgh and each time was stayed at the Best Western in Bruntsfield. It is a lovely hotel, if a little old fashioned. The previous visit was in March 2014. The corridors of the hotel, make it appear as a bit of a rabbit warren. We were welcomed by two very professional receptionists upon arrival and given room 120, a lovely room on the first floor with a view over the park in front of the hotel. The bar and the breakfast room is on the lower ground floor, with a view over a small garden. Breakfast was once again excellent, with a great team of staff to look after the guests. The hotel is within walking distance of the city through the park, it is a fairly long walk though.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you so much for your lovely review and as you pointed out it is a lovely old building, which we try to maintain in a traditional and modern manner and the layout of the old and new buildings adjoining makes for lots of corridors! The reception and breakfast team will be delighted to receive your high praise and we look forward to welcoming you back for a third visit. Kind regards, Susie Farley General Manager

"Enjoyed my stay here"

4
20/08/2016

Nicely presented room, comfortable bed, clean bathroom. Breakfast was fine, too. Located down a short flight of stairs so moving luggage wasn't convenient. Also, too near the delivery trucks in the morning. Suggest asking for another room if it bothers you.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your review and we are glad you enjoyed your stay, I apologise for any inconvenience caused with moving your luggage as it is something we are always on hand to help with as and when requested. Kind regards, Susie Farley General Manager

"A good hotel for the Fringe"

5
19/08/2016

This hotel was considerably less expensive than other options in Old Town & New Town, the centre of Fringe action, but in reality it was a very easy (and very picturesque) 20 to 25 minute walk away. It's also directly across the street from a beautiful park area, which I found very safe to navigate even very late at night. I definitely do not regret my decision to stay in Bruntsfield! The staff were very friendly and the room suited my needs. My only complaint, if I had to name one, was the fact that the room had no mini-fridge.

"Delightful staff"

4
19/08/2016

This hotel is in a superb location and less than a 15 minute walk to the centre of the city. The staff are delightful. However,one of the staff,Jean Dobbie,is a superb ambassador for the hotel.She has been there 26 years and seems as enthusiastic,warm and engaging as she must have been in her first year.Nothing better than being greeted at breakfast with a beaming smile and knowing your name.I have highlighted one person but all staff that I met were professional,warm and eager to please.We will return again.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for your lovely comments re our staff especially Jean who will be delighted to receive your praise as it makes their job all the more worthwhile. We are glad you enjoyed your stay and look forward to welcoming you back. Kind regards Susie Farley General Manager

"Enjoyable stay during the festival"

5
18/08/2016

My partner and I stayed during the festival period when the hotel was busy, but the service remained excellent. The bed was comfortable, the room (at the rear of the hotel) was quiet, the promised items were there and the room was serviced well. The breakfasts were wonderful, with a wide choice of food. The staff all made us feel welcome, too. We're saving for a return visit!

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a lovely review of our hotel, we are glad you enjoyed your experience with us at The Best Western Plus Bruntsfield Hotel and I will pass your kind comments on to all the staff who look forward to welcoming you back. Kind regards Susie Farley General Manager

"Very impressed - perfect location for Fringe"

5
17/08/2016

I stayed here a couple of nights with work & have to say I'm very impressed with the room, service, food and location! Beautiful! Walkable to city centre but in a pretty area with a view of park. Will be back & recommend. This meal was particularly yummy! :)

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a lovely review of hour hotel, we are glad you enjoyed your stay especially the food and I will pass your kind comments on to the restaurant staff. Kind regards Susie Farley General Manager

"Great hotel and location"

5
17/08/2016

Was an easy walk to the old city and castle. Bar was good and breakfast was more than enough. Room was large and bathroom huge. Staff was very helpful. Beef at dinner was not the best. Staff did there best making up for it.

SusieFarleyGM, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel, We are glad you enjoyed your stay and the services we offer, however was sorry to learn that the beef on this occasion did not meet your expectations. We pride ourselves on using quality and where possible locally sourced Scottish produce, the chef has been notified and we will do our best to make sure this does not happen again. Kind regards Susie Farley General Manager

"Highly recommended city centre hotel"

5
17/08/2016

We enjoyed a short overnight stay here during our recent cycle trip along the John Muir Way. Our room was very comfortable, spacious and homely. The breakfast was excellent with an extensive continental buffet and the traditional 'full Scottish'. The staff were welcoming (despite our arrival in muddy cycling gear), friendly and very helpful. An honourable mention and thanks to Iain H who even helped to clean our bikes on arrival. Excellent all round for service and accommodation.

"Fringe/Tattoo visit ......"

5
16/08/2016

Lovely hotel in a perfect location with lovely walks to the city, just the right distance. Staff were very friendly and helpfull. Couldn't do enough to help. Very clean and the room we had was extremely comfortable with a fabulous bed so good nights sleep. The resturant - breakfast everything you could wish for and loads of it. The resturant was busy every night we ate there so that says it all, the food was delicious. All in all a lovely hotel in a perfect location for the fringe and tattoo and taxi fares were not to steep either. There was a car park, but we traveled by train so can't really comment on that. Would highly recommend this hotel.

"Harrtab"

3
16/08/2016

Used to live in Edinburgh so knew it well. Room was quite small, right at the front overlooking the busy road. The real issue was that the room was far too hot - no aircon - and if you opened the window it was too noisy. Just unlucky with room I guess as the rest was fine.

"Tattoo visit"

5
15/08/2016

Very friendly staff felt that they were attentive during our time at the hotel Breakfast was super room spacious and comfortable hotel is a ideal location but not located in the centre of Edinburgh which suited us Public transport links are excellent from a few hundred yards from location

"Combing The Fringe"

4
15/08/2016

A great hotel if you want some peace and quiet away from Fringe mayhem Placing in The Bruntsfield area gives you the opportunity to walk pleasantly through the meadows despite even the pouring rain you can take in the wonderful views of Edinburgh Comfy bed No shower cap in the bathroom only disappointment Helpful and friendly staff Excellent breakfast

"Strengths and weaknesses"

4
13/08/2016

Rooms were great. Large. Great bathrooms. Arrival was stressful. Limited parking with nearby on restricted hours or residents only. Staff lovely. Walked to princess street. About 30 mins. Nearby to hotel great amenities. Costa. Cafes. Restaurants. Late night stores. Breakfast staff were lovely and very helpful

"Hidden gem"

4
13/08/2016

This is a very old fashioned style of hotel. Could maybe do with a little updating, but we found it charming. Rooms aren't huge, but we didn't spend long in ours. All the staff we met were very friendly and helpful. This hotel isn't in the very centre of Edinburgh.... it`s about a 15-20 min stroll to Princes Street, but there are some bars & restaurants in the area. Breakfast was very good. The hot breakfast was cooked to order. Free parking is available but is limited. .

"Average hotel"

3
12/08/2016

When travelling I check TripAdvisor reviews before booking, 95% of the time the reviews are right on the money. However this time it was not the case. Firstly the hotel is old and in need of refurbishment. We had room 212 and although it was a little noisy, it did not bother us. What was worse were the dirty curtains, floor was sloping to the centre, bed was not very comfortable, leak in the hallway and to top all this off, one the second morning whilst showering, the metal cover from the downlight fell and hit me on the head and the light was hanging by the wire. I Reported the incident to the lady on reception, she referred me to the manager, he said he would have maintenance look at it. Neither staff member asked weather I was hurt but gave a half hearted apology and said it should not have happened. Most of the bathroom was reasonable clean, except for the mould on the tiles around the shower. Toiletries provided were shower gel, shampoo and body lotion. Buffet Breakfast was adequate, good selection of cereals, yogurt, fresh fruit salad, breads and croissants. Cold foods included cheese, two types of cold meats, tomatoes, olives, boiled eggs and pickles. Hot breakfast was made to order. First morning we had a cheese, ham and mushroom omelet, it was ok, not the best I have had, second morning I had the porridge served with fruit compote, the porridge was watery and tasteless and the fruit compote on the sour side. Decided that the buffet breakfast might be a safer option on the third day. On our last day we had the bacon and poached eggs, the eggs were over poached, almost like hard boiled eggs. Service was average, one morning we asked for a pot of green tea a pot of English breakfast was brought out instead, when we asked the asian waiter if we could have a green tea, he removed the pot of English breakfast tea and returned with a pot of hot water and two green tea bags and plonked them on the table and said he didn't know how we wanted our tea. Really, not that hard, open the tea bag sachets and put the tea bags in the pot. On another morning some of our order was not brought out, figured it was not worth saying anything as most of the wait staff clearly did not want to be there, with the exception of an elder gentleman with a moustache who was only there on one morning. This gentleman was polite and very efficient, he went from table to table ensuring that everyone's orders had been taken and when not serving he was busy ensuring that plates were been cleared and that everyone was happy with their breakfast. Hotel was in a good location, it was around 20 to 25 min walk from the city centre, short walk to the bus stop, restaurants, cafés and shops. In many cases one can overlook the short comings of the hotel if there is good customer service, unfortunately this was not the case.

"Excellent Hotel"

5
09/08/2016

At Edinburgh for the Tattoo,,,stayed at the Best Western Plus Bruntsfield Hotel..Bruntsfield Place, Edinburgh,,,Location Fantastic,,Staff Excellent, Food Supreme, Lovely walk to the castle (30 Mins), through the Meadows,,,would highly recommend this hotel,,,you will not be disappointed

"Great position for visiting the Fringe"

5
08/08/2016

We have been visiting the Fringe in Edinburgh for the past 20 years and have to say this was the best place we have stayed in! The position of the hotel is perfect as you are only a short walk through the parks to the City Centre. The room was just lovely, comfortable and spacious with excellent facilities. Breakfast had all you could want from a great selection of fresh fruit, yogurts and breads through to a varied selection of cooked food. We really would recommend this Hotel and will definitely be returning for another stay.

"Honest review"

3
06/08/2016

Stayed there for 3 nights in August. The hotel is a good 20min walk from the city centre but there is a bus stop at the bottom of the hill that will take you in to. Bus no 11 or 16. The hotel itself is very tired indeed and is badly in need of a refurbishment. The first room we were given 212 faced onto the road which was quite noisy when you had to leave the windows open as it was so hot. So no sleep that night. We asked to be moved and we were given room 209 the next day. This room was to the side of the hotel and a lot quieter but still so hot and stuffy. They do supply fans in the room which is something. Upon check in we were told breakfast was 7-9am which I thought was early but the second morning we found out it was 7-10am. The bar and restaurant is more modern and they have a nice patio area just outside the restaurant doors. Food was good and staff very friendly. The biggest issue for me was using a visa debit card. They ask for a copy of the card which is fair enough but what they did not tell me was that they pre approved the full stay * 510 an extra 25 pounds in the card. When we checked out we split the bill between us and I asked about the pre approved amount and was told that they would be immediately deleted and funds available on my card. Not so 2 days home and I am still waiting. They gave assured me that they have sorted this in their side and that they have discontinued this practice!! Overall it's not a bad hotel could not say that people should not stay there but it is in a poor state and really needs a new lease of life. Reasons to stay- friendly staff, good breakfast, on bus route. Reasons not to stay- run down, rooms so hot, a good 20 minute walk to the city.

"Good stay"

4
04/08/2016

Just back from a 3 day stay at the Best Western in Bluntsfield, Edinburgh. This hotel is a good 20 mins walk from the city centre and that is if you are a strong walker. You also have the choice of getting the bus no 11 or 16 into town. The bus stop is about 5 min walk after you turn left leaving the hotel down the hill on the same side. The hotel is graded as a 3 star and if that is based on the building itself then this is correct. It's tired, scruffy and the bedrooms really needs a make over. The bar and restaurant are more modern. The food is also quite good with a really good breakfast buffet. The rooms were quite stuffy as no air.con. We were first given room 212 but this room is facing the front and with single glaze Windows you just could not sleep there. However we asked to be moved and that was done the next day. Bathrooms small but very clean but no shower hats supplied so bring your own. Staff all around the hotel very professional and very helpful although we were told on check in breakfast was 7-9 but it was actually 7-10. Overall we enjoined our stay and would recommend it if you are ok with the walk into the city.

"Very Nice Hotel"

5
02/08/2016

We stopped at the Bruntsfield for 2 nights on our way home , we were impressed with the room and the comfort. The meals were well cooked and at breakfast the lovely waitress 'Dorrie' I think that was her name, went well above her normal duties. Very friendly and helpful. We will be stopping at this hotel next time we visit Edinburgh.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear David R Thank you for taking the time to review the hotel. I believe that you could be speaking about Jean Dobbie, who is our breakfast supervisor, and Bruntsfield Hotel Stalwart! The team take great pride in delivering exceptional service, and it certainly seems that they have done this during your stay. We look forward to welcoming you back on your next visit. Kind regards, Mark Lambson General Manager

"Comfortable & Friendly "

5
27/07/2016

My first time to Scotland/Edinburgh and I wanted to stay in a hotel that I knew would have standards, not been disappointed with my stay. If your happy to walk 15-20mins to the main touristy parts of Edinburgh i.e. the castle then this hotel is fine. I stayed in a basic double room, my view wasn't much but I only wanted the room for a bed & bath, to which was good; comfortable & clean. The staff are friendly and always happy to help, if they don't know something they will find the answer for you. As a solo traveler I would definitely recommend and be back.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Terri P Thank you for the recent review. We are very pleased to hear that you enjoyed your stay, and that you will have no doubt in returning. We certainly strive for the very best in what we offer, and glad that your expectations were realised if not bettered. We look forward to welcoming you back on your next visit to Edinburgh. Kindest regards, Mark Lambson General Manager

"Exceptional .. again ..."

5
25/07/2016

Once again I stayed at the Bruntsfield Hotel, never have a problem when I stay at this hotel. always friendly, great staff , clean fresh rooms, great breakfast & just far enough away from the city centre , a good 20 min walk or a bus ride will take you into the city .Never hesitate to stay here, going back soon for a long weekend ...

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Stupotran It is always a great testament to the team with a regular guest, like yourself takes the time to review the hotel and service. The team strive for service excellence in everything that they do, and it certainly seems that they are getting that consistently going by your review. Thank you And see you again soon. Kind regards, Mark Lambson General Manager

"Nice stay !"

5
23/07/2016

We enjoyed our 2 nights in #105, as part of our Nat Hab trip. Room was very comfortable, and the food was good too. Not right in downtown, but close enough to walk. *Yummy lunch down the street at the Khartoum Cafe.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear rollingstone Thank you for the recent review. We are very pleased to hear that you enjoyed your stay. Our location as you mention is perfect for those that want to be close enough to the city centre but far enough away from the hustle and bustle. We hope to welcome you back in the near future. Kind regards, Mark Lambson General Manager

"Overnight Stay"

4
23/07/2016

Used this hotel for one night stay. Situated in a very nice part of Edinburgh. Smallish but comfortable room with very comfortable bed so got a good nights sleep. Breakfast which was included in the price was excellent. Staff were great, especially as I left a camera behind after I left - I was able to retrieve it later with the help of the front desk. The hotel is a little way out of the city centre but its not difficult to get into town.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear JohnMacSeville Thank you for the recent review. We are delighted to hear that you enjoyed your stay and hope to welcome you back again soon. Kindest regards, Mark Lambson General Manager

"Top quality individual luxury hotel"

5
23/07/2016

The best western Bruntsfield plus Is a superb place to stay , the location and accommodation is 1st rate, superb old traditional building across from the bruntsfield park, staff are really friendly and helpful , we booked a superior room which is excellent for a one off or special occasion , large room massive doors high ceilings and a massive 4 poster bed , very individual and quality feel , also had morning breakfast again one of the best breakfast help your self continental and a full freshly cooked how you like it Scottish breakfast , superb will be back

"First rate"

5
21/07/2016

Staff & accommodation at this traditional style hotel never disappoints . Rib eye steak cooked to perfection once again, served with a fantastic bottle of red recommended by Douglas "bar manager of some repute" Downside if the word gets out I might not get a room next time..

"Business stay"

4
21/07/2016

Warm, clean and comfortable room. Beautiful old hotel. Close to all amenities and perfect for my stay and onward journey to the airport. Don't know how busy the roads would be at rush hour as I left early in the morning. Would definitely stay again in the future.

"Good location"

4
20/07/2016

The Bruntsfeld is within easy walking distance of the busier parts of Edinburgh. We had a room facing the road in front of the hotel and it was very quiet. The rooms are simple but comfortable. The staff were friendly and helpful. The bar and restaurant were excellent

"Bruntsfield to the rescue"

5
20/07/2016

The Bruntsfield offered us a twin room at short notice after a flood in my flat. They upgraded us to an Executive room at no extra charge. it was at the back and had beautiful views. it was very clean with a lovely bathroom and toiletries. Breakfast was delicious and the staff friendly and helpful. Highly recommended, and very good value.

"Bruntsfield Hotel Edinburgh"

4
20/07/2016

Very nice hotel a bit from town center, but still in walking distance. Everything was fine, the wifi was little fuzzy to use though. One must register for 72 hours use, but when you reconnect within 72 hours, you need to run the registration process through E-mail agian, this was a little anoing. And If i should wish for more it should be a fitnes room.

"Edinburgh"

4
19/07/2016

Good location opposite park on main road with on-site parking. Friendly staff & good food. Within walking distance of all attractions. Would recommend to anyone able to walk into Edinburgh leaving the car secure.

"Family booking and pre wedding luncheon"

5
18/07/2016

Booked three rooms for a week and had a 25+ person luncheon beautifully organised and executed. Food very good, rooms comfortable and staff very attentive. Fiona Brown and her team worked tirelessly to ensure our family was well catered to and would definitely book again. A lovely area and walks across The Meadows a delight, Bruntsfield has many fine shops and restaurants

"Anniversary Surprise"

5
18/07/2016

My husband booked the hotel as a surprise over night stay as we were going to see Stereophonics at the castle. Long walk from train station, took about 40 minutes. Hotel appeared really nice as you walked up the bank. Check in was great & room was ready early. Reception staff friendly. Room was on 2nd floor over looking little terrace & we could see the castle. Room was a decent size with a large bed that was 2 singles pushed together. Once we checked in reception told us a quicker way to get to The Royal Mile which was over 2 large grass areas. Pleasant weak &I only took bout 15 minutes which was a lot better. Breakfast was really nice with a nice variety or fruits, cereals & pastries. Overall we had a lovely stay at the hotel my only fault would be the distance from the train station & main areas to the hotel.

"Stay at Bruntsfield Hotel Edinburgh"

5
13/07/2016

Excellent hotel with very kind and helpful staff The room was large and comfortable and kept to a very high standard of cleanliness. I only had breakfast in the hotel but there was a wide range of breakfast food on offer. Pleased to have gluten food available. The cooked food was served very quickly and was hot.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Annette M Thank you for taking the time to review us. We are very happy to hear that you enjoyed your stay. We are glad that you found our Gluten free options appealing, as in this day and age it is most important to cater for such requirements. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Good visit, average breakfast"

4
10/07/2016

We stopped here for two nights on our weeklong trip through Scotland. The hotel has a charme to it, coming from dated (in the best sense) architecture. The first floor is a bit of a maze, but the signs lead you to your room. Our room was decently sized, with a generous bathroom a half floor downstairs. The neighbours TV was easy to hear (but cannot tell how loudly they were listenijg). Breakfast buffet was rather average.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Code2 Thank you for your recent review. We are sorry to hear that you found our continental breakfast buffet average, as we have spent a great deal of time and effort on creating a buffet that caters to all tastes. As we can see from previous reviews, breakfast is certainly a highlight for most, and am sorry that it was not the same for you. If there was something in particular that we could look at please contact me via email on [email protected] I look forward to hearing from you. Kind regards, Mark Lambson General Manager

"Good hotel but don't stay at the front!"

4
10/07/2016

Have just returned from lovely 4 night stay at this hotel. Good location - approx 20 minute walk to city centre. Staff all very polite and helpful. Breakfast was fabulous and the one dinner we ate in restaurant was also very good. (Edinburgh is absolutely full of places to eat so you don't have to eat in hotel). Lovely and clean throughout hotel and our room and bed were very comfy. Only negative was that we were at front of hotel and as it is situated on a very busy main road, there was a lot of noise from traffic - buses and lorries until very late at night. Don't stay at the front if you are after peace and quiet!

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Carolanneking Thank you for taking the time to review your stay with us. The team will be delighted that they made such a positive impression on you. We will make a note in your profile so that you are allocated one of our other rooms on you next stay. Kindest regards, Mark Lambson General Manager

"My 7days stay."

4
07/07/2016

The room that i shared with a buddy was spacious and with wide window opennings fronting the main road leading to the city center and facing a big park suitable for early morning walk. The room as well the bathroom amenities were ample. The breakfast menu can be from the kitchen as a choice or from the set. Various choice of coffee from the coffee maker.

"Staff were "STUPENDOUS""

4
07/07/2016

Only stayed for one night but it was a excellent stay.Staff were so very courteous and pleasant.Room was very clean,well laundered sheets and fluffy towels.We had dinner which was excellent....Beetroot and black bean burger for me and it was a treat to eat.Go hungry as portions are huge.Breakfast was very very good and lots of it.All in all a wonderful stay and would recommend this hotel.

"Only one night"

4
05/07/2016

We only stayed here for one night and left before breakfast in the morning, but we got a good impression of the hotel. Helpful staff who took care of our luggage when we arrived early, good service in the restaurant and a nice room. Wifi worked well.

"Great stop"

5
05/07/2016

Lovely hotel on the edge of the city. Just a 5 minute bus ride away. Rooms clean and well equipped. Bed was very comfortable. Breakfast was very good and plentiful. Staff also let us use their car park on the day we checked out til mid afternoon which saved us a fortune on city centre parking!

"Nice Hotel experience in a brilliant city"

4
05/07/2016

Well appointed, great location, good service, clean and well operated. Just outside the bustle of the central city while close enough to be very convenient accessibility-wise. Nice staff, good amenities and generally pleasant and value effective. No worries!

"Great hotel for resonable price"

4
04/07/2016

Food and accommodations were excellent. Location does require about a 10minute walk to main area of Edinburgh, but reasonable price and the food/accommodations make up for the nominal distance. Staff all friendly and interesting in being helpful. Would recommend if you don't mind not being right in center of main tourism (I prefer, less crowded/noisy).

"Beautiful four night stay"

5
04/07/2016

We stayed in the Bruntsfield for four nights whilst accompanying a group of choristers staying locally. Hotel was spotlessly clean, decor tasteful. The two rooms we booked were next door to each other, perfect when there's a boy who visits from room to room!! My room was beautiful- loved the boutique still decor. Room was cleaned perfectly. Staff friendly, lovely to go away and people speak. It makes all the difference. Breakfast was excellent.. Great choice of cereals, fruit, breads and hot food couldn't be faulted. Would certainly return here again!

"Very nice Hotel"

5
03/07/2016

Stayed there one night and it was perfect, everything just as it should be. We parked right outside the Hotel without problem which was nice, there are a lot of places to eat nearby if required. I will defiantly stay at this Hotel again.

"Very good quality"

4
03/07/2016

A little out of the city but opposite an open park on a bus route, this hotel offers high standards in room quality, cleanliness, quality of the food and helpful staff all at a reasonable price. The room was a little warm but that's a minor problem in summer!

"Home away from home"

4
01/07/2016

Peaceful, tastefully decorated and well located. Memorable butter biscuits and tea for guests in the spacious homey lobby. A bit pricey but well worth it. Breakfast Scottish style: sweet beans, eggs... Bike path across the street, would suggest bikes be available to guests.

"Pleasant smart comfortable & convenient with free car park"

4
29/06/2016

Attractive period building located in pleasant Bruntsfield area. Nice choice of nearby restaurants shops coffee bars & wine bars in walking distance to hotel, also close to Tolcross & on 5min bus ride to Princess Street. Hotel itself is smart inviting & clean with customer focused staff. Bedrooms I understand vary in size although mine - facing onto the pleasent aspect of Bruntsfield green - was spacious & comfortable, bathroom too was a decent size & a bath in which you could actually stretch out, bed was comfy too. Quite a bit a of traffic noise so if you're a light sleeper could consider a less attractive bedroom at rear of hotel. Cannot comment on restaurant meal as preferring to eat out but did have breakfast which was fairly standard & unremarkable. Free car parking in hotel car park - that's a bonus for Edinburgh.

"Weekend in Edinburgh"

4
28/06/2016

Stayed at this hotel for a family reunion the staff were very polite the hotel spotless and the room comfortable the bisque resteraunt was very good excellent main and pudding we stay here again when we visit Edinburgh.

"Make sure you get a room with a shower...the bath shower is terrible"

3
28/06/2016

If you want a cold shower curtain on your bottom during your shower just take a room with a shower in the bath tub. It was not pleasant. Otherwise, the hotel is pretty typical...breakfast is OK. We won't stay there again, but once was OK.

"Good location, good breakfast, small bedroom"

4
28/06/2016

As a four star hotel the reception and approach is impressive, it is a well established hotel. I arrived late at night and had booked a standard room. The bed was comfortable , the room clean, fresh towels and a clean bathroom. The room was however in need of some refurbishment and a little tired, and the shower in the bathroom had a slightly dodgy thermostat but otherwise ok. The breakfast was included in the booking and was standard fare for what you pay. Overall a very good hotel and well placed for getting out and about. It is about a 20 minute walk to the Royal Mile and the visitor attractions.

"Lovely room, fab food, good transport"

5
26/06/2016

From check in to check out everything was great. Staff friendly and helpful, room spotless, bus stop 2 minutes down road to princes street. Hadn't booked breakfast but chose to go - great decision, was fab! Room slightly warm but fan provided! Definitely be back if staying in Edinburgh.

"overnight stay"

4
26/06/2016

My wife and i stayed over on our way to the highlands. The hotel is wwell appointed and is ideal for a visit iinto the city. The room was clean and comfortable. The staff pleasant and friendly. Wojld happily stay again.

"Great Hotel."

4
25/06/2016

we stayed in this hotel for 2 nights. the room was very good and spacious. the location of the hotel is central. there is a big beautiful garden just opposite the hotel. the hotel staff was very courteous. overall a great experience.

"Quiet room"

3
24/06/2016

Restaurant was closed after 9 clock, but we fund a nice place not to far away (3 Birds) Was rather noisy at night as a lot of traffic was enoying specially as we ask again on the reception when we arrived...The room size and bed was fine.

"Lovely old building..."

4
23/06/2016

Stayed one night in room 102, very comfortable, huge bed. Spacious room with all amenities plus a sitting area & a nice view Hotel has onsite parking and a lovely bar / restaurant Breakfast was fab, lots of choices & everything fresh & tasty Staff very helpful, hotel itself one of those gorgeous old buildings that Edinburgh has lots of If I had to be picky I'd say it's time to redecorate, needs a wee bit of a freshen up

"Nice staff but far too hot to be comfortable"

2
23/06/2016

The hotel look gorgeous from the outside and is welcoming. After a small hiccup with the reception staff not reserving the wheelchair accessible room as requested, I was given a very nice family room with the option to move the following day. The room was pleasant and plenty big enough. I could get in the bathroom but the bath proved a challenge too far. However the biggest problem was the temperature of the room, it was boiling. The heating wasn't on and the window was open but it was far too hot to be comfortable. There was a huge floor fan in the room so I had the feeling it wasn't a new issue. We ate in the bar that evening and the food and service was very good and reasonable priced. Despite leaving the window open and the fan on all night, I hardly got a winks sleep and woke sweating many times with no quilt in sight. Would I stop there again, well I would definitely eat there, but my two colleagues suffered the same issue with heat In their rooms, so I would have to say, not, but if you like a hot room, then this will be perfect for you.

"Good base for exploring Edinburgh"

5
20/06/2016

Hotel is a 20 minute brisk walk from the centre or catch a bus from just outside the hotel. We had a very comfortable room of a generous size with bath and separate shower. Great beds so a good nights sleep. The hotel was quiet at night one of the benefits of being slightly away from central Edinburgh. Parking on site. We ate in the restaurant one night the food was better than the average offering for this chain and the surroundings modern bistro style. Breakfasts were good and portions generous. I requested gluten and lacto free food prior to my visit and this was provided. ??

"Great stay"

5
19/06/2016

I stayed two nights in business. The room was clean and comfortable. Although the hallway outside the room was dated decor-wise, the room was furnished in a contemporary style. The staff were pleasant and helpful. I asked to borrow an iron and one was brought up to the room in minutes, along with an ironing board. As I was busy and tired I ate in the restaurant the first evening of my stay. The food was excellent - easily the best meal out I had had in a very long time. It was so good that I ate in the hotel again on the second night - again another perfect meal. The breakfast was of a very high quality. Two waiting staff stood out in terms of customer service: Jean at breakfast and Rasa at breakfast and dinner - thank you. I would be very happy to stay here again either for business or leisure

"Pleasant hotel with on site parking in easy walking distance of many attractions."

4
15/06/2016

We stayed one night and were allocated a spacious room to the rear with sitting area, good sized bedroom and bathroom. Room overlooked the rear garden/ conservatory, so very peaceful. Plenty restauarant choice in easy walking distance and on site car parking was an advantage. We would certainly return.

"Convenient for the Parks , Bruntsfield shops and not far from city centre."

3
15/06/2016

We stayed 4 nights and enjoyed the location in a very upmarket area of Edinburgh. For the price paid the hotel was slightly disappointing - the decor was a bit dull, furniture in the room not very comfortable.We were in room 202 which was a rather irregular shape and thus not greatly spacious or attractive. The lighting was not good. The worst feature was the noise from the next room - the TV was surely on the other side of what must have been a very thin wall as one could easily follow what film or whatever the occupants were watching late into the night! This was a feature of all 4 nights of our stay so unlikely to be caused by just one aurally challenged guest, but rather evidence of poor soundproofing.

"Not you typical Best Western experience!"

4
15/06/2016

In the US, Best Western is a mid-range motel experience--and sometimes worse! But this is a quality property, very elegant, great service and it a perfect location for exploring as it is walking distance from the Royal Mile and just across the street from the Meadows and environs. We had a very nice room, complete with coffee/tea, etc. We didn't sample the restaurant, but there is a full-service bar and dining area, too.

"lovely stay"

4
10/06/2016

Stayed here on business. Great location. My room was at the front of the hotel so it is on the main road so a little noisy. Rooms were lovely though, very comfortable bed, plenty of room. Handy for city and surrounding areas. Breakfast was first class, they cook you a cooked breakfast fresh. Much better than buffet style that other places do. Overall a very nice stay. City prices, alcohol quite expensive.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear swish53 Thank you for taking the time to review our hotel. Another wonderful review of our breakfast. We are certainly proud of what we offer, and believe that our guests should be treated to fresh hot breakfasts. We can assure you that our restaurant and bar pricing is reviewed regularly, and that we are on par with our competition. We hope to welcome you back soon to enjoy another hearty breakfast. Kind regards, Mark Lambson General Manager

"Anniversary celebtration"

5
09/06/2016

My wife and I celebrated our 29th Wedding Anniversary and first trip to Scotland and had a wonderful stay at the bruntsfield Hotel, all staff were amazing, being friendly and courteous at all times. The hotel is clean and tidy throughout, with coffee and shortbread available in the foyer, the food and service is fantastic, and probably the best breakfast we have had on any of our travels, cooked fresh, with a wide selection available. We also ate in the restaurant and can recommend the gourmet burgers. Wonderful waiters and bar staff, we cannot praise them enough. Our room was a beautiful four poster superior double, beautiful quality bed linen and fluffy towels and robes etc. We will defiantly return to this fantastic hotel, a great location and everything you desire for a memorable trip to Scotland's capital

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Shaun B What a wonderful review. Thank you. We are delighted to hear that we added to your special celebration. Our team strive for service excellence in all that we do, and it does certainly sound that we managed to hit the mark during your stay. That is quite a compliment that you have given about our breakfast. We are very proud of what we offer, and feel that our guests deserve the very best. The kitchen and restaurant team will be glowing with those compliments. We do hope that on your next visit to Scotland, and in particular Edinburgh, you will be returning to us. 30th Anniversary is around the corner. Kindest regards, Mark Lambson General Manager

"Helpful staff, amazing room, limited car parking"

5
31/05/2016

Stayed one night, room 214, front of hotel and was quiet considering. The room was lovely and had a full size bath! Ate in the bar, food lovely and staff very helpful. Limited Parking in site have to pay and display if no spaces left.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Lisa C Thank you for taking the time to review your recent stay. As you have mentioned that parking is popular, especially as we are one of the few hotels in Edinburgh that offer this free of charge. Thankfully there is metered parking across from the hotel, which does mean that should the car park be full there is parking on hand. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"My Wife's first visit to Scotland"

4
26/05/2016

After many visits to this wonderful hotel for Wales v Scotland game I thought it was about time to take my wife , sister & brother in law to Scotland . As usual the hotel and staff were up to their usual excellent standard . Thank you very much to all, but I must mention , Fiona , Iian, Jean and Douglas see you all in Febuary . Nigel

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Nigel Thank you for the fantastic review. Its good to have you outwith the rugby season. Fiona, Iain, Jean and Dougie were very proud to receive your recognition. They are certainly credits to the hotel. We look forward to seeing you again in February. Kind regards, Mark Lambson General Manager

"Good base for attractions"

4
24/05/2016

Staff very helpful,rooms clean,bed comfortable,continental breakfast good as was bar and food, good base for all attractions 15 minute walk or a short bus ride to the castle and Princes street shops,,

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear msbr33609 Thank you for your recent review. We do hope that you will return in the near future. Kind regards, Mark Lambson General Manager

"Great Hotel, Great Location, Great Break"

5
23/05/2016

Just returned from 2 nights at the Bruntsfield, I had read some good reviews on the place so hope were high and we weren't disappointed. We pulled up about 3.00pm on Thursday and got a parking space right at the front of the hotel, staff on reception really helpful and a speedy check in. we had room 122, right at the front on the 1st floor, a good sized room, enormous bed, décor was tasteful and really quiet. We decided to walk into Edinburgh and the staff on reception kindly gave us a local map with the walk highlighted, a mere 10 mins later we were stood on Princess Street so positioning of the hotel is ideal. After a good stroll round the shops and Golden Mile, we headed to Rose Street to sample a few bars and headed back to a gorgeous Thai Restaurant close to the hotel Thai Lemon Grass (see separate review). Breakfast is a buffet starter with masses of choice followed by various hot options, the food was hot, tasty and plentiful, so a good way to start the day with loads of staff on hand so no waiting for food or tea/coffee. Fast and efficient check out as we left on the Sat morning with all staff helpful and pleasant. If we do return to Edinburgh we will definitely return to the Bruntsfield and wouldn't hesitate to recommend it to others.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear shaunmb1 Thank you for taking the time to review your recent stay. Another wonderful mention of our breakfast. We are very proud of what we offer. We certainly do benefit from a great location, in that we are away from the hustle and bustle, yet close enough at the same time. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Nice hotel at a good price"

5
22/05/2016

Very nice hotel at a good price. About 15-20 minute walk to the Royal Mile if you take the walking path through the park. Plenty of restaurants within a few blocks of the hotel. Free parking but very few places to park. We parked and left the car there, walked everywhere. On premise restaurant with good food although there are better options for breakfast.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear alanwB7302OG Thank you for taking the time to review your recent stay. The on site parking is certainly an added bonus for many, but as you say it is very popular. You certainly had the right idea in that you parked the car and walked, as Edinburgh is such a beautiful walking city. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Lovely hotel with super staff"

5
20/05/2016

I stayed at this hotel for 7 nights whilst attending a conference at the EICC. I arrived about 1400 and was able to check in immediately. I was very politely greeted by the receptionists. Overall the staff were great, friendly and helpful. My room was on the first floor. It was a lovely room with big windows that acted like a greenhouse, trapping all the warmth from the sun. The room had a wardrobe, safe, two easy chairs, two bedside tables, large bed, desk and TV. Coffee and tea were supplied. Wifi in the hotel was good, reliable and reasonably fast for emails, accessing websites and downloading my daily newspaper. The bathroom was small but perfectly adequate. However, it always took a minute or two for hot water to come out of the shower. Toiletries were very pleasant though tended to be changed daily even if only a small amount had been used. My room was at the front of the hotel and had a pleasant view towards a park. There was no noise from traffic on the road outside - the curtains were thick and reduced any noise and light. Buffet breakfasts were excellent with plenty of variety. Although the hotel information stated breakfast opened at 0700, I found they were always ready earlier and did not mind people starting their breakfast before 0700. I had the scrambled eggs with smoked salmon on the first morning which was good. On subsequent days I had a ham and cheese omelette which was lovely. The hotel is well located for visiting the main sites of Edinburgh, being 30 minutes walk from the castle, and 15 minutes from the EICC. There are plenty of restaurants nearby such as the Thai Lemongrass which is only a 100m walk. The hotel restaurant itself is good. I had no problems during my stay except on Sunday when my coffee was not replenished. I would certainly stay at this hotel again if I was in the area.

"Best Western Bruntsfield"

5
18/05/2016

This hotel is ideal for walking into Edinburgh, across the Meadows, or up to Morningside. Great location and generally well placed...good views of Castle from some rooms. Food good especially breakfasts...probably best we have ever had. Lounges and bar very comfortable. Dining room good but sometimes a wee bit busy with breakfasts, however very good service.

"Loved the location"

4
17/05/2016

Great location if you like to stay a little way outside of the city centre and walk in - about 15 mins through The Meadows (a lovely green, communal area). Bus routes are great and the hotel is happy to organise taxis. We walked the 10/15 minutes to Haymarket to pick up the tram service direct to the airport. Hotel room was very spacious. Slightly noisy in the morning - woken by a delivery lorry unloading in the side street next to us...but these things happen in a city. :-) Lovely atmosphere in the hotel with friendly, yet efficient and professional staff.

"Nice hotel"

4
16/05/2016

Check in took a lot of time. But after checking in it was a good experience. Room was clean and good prepared (soft towels, all kind of soaps, and coffee/tee on the hotelroom). Service is ok. Don't forget your that your electric stuff needs a special plug. I had to ask at the helpdesk for one and got it Immediately. Breakfast is okay!!! A very friendly lady served a very well scrambled egg with bacon and sausage. I'll come back when I go again to Edinburgh.

"Absolutely wonderful!"

5
10/05/2016

This hotel was for us the perfect edinburgh experience. Classy tasteful clean, wonderful staff, delicious breakfast. Beautiful. Lovely bedding with real Scottish wool blanket. Great location across from Park. Easy walk to everything

"Excellent hotel, staff went above and beyond"

5
08/05/2016

Myself and my partner have nothing but praise for this hotel especially Janis who was working on reception when we arrived. We were in Edinburgh for my partners 40th birthday. The hotel we originally booked (Capital Residence) was a disgrace and we walked out. Explained what had happened and Janis upgraded us free of charge, even showed us to our room. The room was large, bright, clean, absolutely fantastic! We had our evening meal in the restaurant and the staff there were so friendly and the food was lush! Breakfast was so tasty as well and no waiting around for it. Would definitely go back to this hotel was fantastic. Also nice walking distance to the shops in Edinburgh.

"Good location to see the sites of Edinburgh"

4
08/05/2016

Great location to visit the sites of Edinburgh. In walking distance of the Royal Mile, Edinburgh Castle, the meadows and Grass market. Quite location and helpful staff. A beautiful city, and great hotel.

"Terrific!!! Great hotel! Very clean! Great location, short walk everywhere. "

5
05/05/2016

This hotel is walking distance to everything, with a lovely walking park across the street for people who prefer going for a short stroll. It is clean, staff are great. The hotel room is very clean, house keeping are great! I would stay again and again. The restaurant attached has fantastic food- although prices at a little steep, well worth it.

"Good stay"

4
05/05/2016

We had a ground floor room for two nights which was very comfortable and spacious however it was quite noisey after the restaurant closed as we must have been above the kitchens. This was only noticeable because we had to get an early night as we had to make an early start on our first morning. It did quieten down. One thing that I found strange was that there was no shampoo or conditioner in the bathroom and I had to ask at reception. I would have thought that this was put in the bathroom as standard. The breakfast was excellent. A very good choice of cold and hot food and the poached eggs were perfect!! We both thought it was one of the best hotel breakfasts we have had. We ate the the hotel on our first night and enjoyed our meal. We tried to book a room for our trip later in the month but it was full. We were disappointed but we will definitely return. The staff were friendly and helpful.

"Anniversary visit"

4
03/05/2016

Booked a one night stay, lovely! Very clean, pleasant staff, plus of also having parking which we even used all day after having checked out too! Bonus when visiting a city! Issue with our tv which was quickly rectified. Definitely recommend this hotel and would stay again!

"Family Trip to Edinburgh"

5
03/05/2016

Excellent value for money for an outstanding hotel in a great part of Edinburgh - Bruntsfield. This area offers you walking distance to the sights of Edinburgh castle, the Royal Mile etc. but in the cool laidback of Bruntsfield. This area offers an amazing choice of restaurants, bars etc. at really competitive rates without blowing the budget.

"Girls birthday night out"

5
29/04/2016

Our room was lovely and there are an abundance of eateries in the local area. The staff were lovely and arranged taxis for us when needed. Breakfast fabulous. I would certainly stop here again on my next trip to edinburgh

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Gillian G Thank you for your recent review. Please do make use of us on your next stay. Another wonderful review of our breakfast. It really is a highlight for most, and certainly sets you up well for that day. Kind regards, Mark Lambson General Manager

"DISAPPOINTED THIS TIME"

3
27/04/2016

This is my 3rd visit and I have always been happy here but not this time, I booked into an executive room this time ( an upgrade to my normal one I THOUGHT ) and It was not good, the carpet was filthy and I'm sorry to say this but the room was quite shabby. ( I dont think beige is an ideal colour for Hotel carpets ) but it was dirty around the room too and when I moved my bed ( my friend snores so I always move the twin beds apart ha ha ) there was a lot of dirt under it, ALL that said you can't fault the staff they are always lovely and especially the bar staff they always make everyone welcome so they give 100% every time we stay here

marklambson, Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Ks1912 Thank you for your recent review. It is always good to welcome back previous guests. We are pleased you enjoyed the bar and brasserie again, however, I was very concerned to read your comments regarding your bedroom. I can only apologise for the housekeeping standards and we will investigate the issues you have brought to our attention. We are continually upgrading our rooms and would like to place the room you occupied at the top of our upgrade list. I would really appreciate it if you would contact me directly with further details of the room you stayed in. I would also like to offer our apologies in person and hope we can encourage a return visit to see the improvements we have made as a result of you kindly bringing this to our attention.

"Hidden Gem"

4
26/04/2016

Stay here on business every time in Edinburgh. Very central and great for popping put for my runs onto the Meadows and further. The rooms are of good standard and the bar area busy and great value for money. Breakfast is great and plenty to eat. It's that good I return with the wife and family as well. I'm made to feel very welcome every time I visit. The best Best Western in Edinburgh by a mile

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear tufty1940 Thank you for the lovely statement, as we certainly aspire to be the best at what we do. It is always very pleasing to read reviews from our regular guests, as it does mean that the team are doing things consistently well. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Great Hotel Staff"

5
26/04/2016

Recently I stayed at this hotel for a business trip. Unfortunately, I left something behind in the hotel. The staff (especially Chris) were very honest and posted my belongings back to me in the States. I was happy with the professional and courteous manner in which they responded to my inquiry. My only complaint would be that the wifi is a little finicky. Would definitely recommend!

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Kleyden1 Thank you for the review. It is always an annoyance when you forget something behind, but we are delighted that the items were found, and can now make their way back to you. Chris will be very proud of the mention, so thank you for that. When you do stay again please let us help you with the wifi, as we do not want anyone struggling. Kind regards, Mark Lambson General Manager

"City Break"

4
22/04/2016

Having had a very pleasant stay previously, we had no hesitation in 're booking this hotel. It had been some time since we had spent any sightseeing time in the capital so we decided a visit was overdue. The hotel we felt had certainly improved tho' our previous stay was good. I would say this visit was excellent. The room was very warm & welcoming Lovely to come home to after a long walk around the city. All staff encountered were delightful, always pleasant & welcoming. Breakfasts were very satisfying with plenty choice. We did not have an evening meal but there was no shortage of people venturing in to dine. The room offered all amenities & was very cosy & comfortable with lovely soft pillows & linen. Very acceptable after a long trek the city The hotel is situated within a reasonable walk to the city centre or jump on a passing bus. It is certainly an added bonus to have non paying car parking at the hotel tho' this can be limited in spaces. We have always been very lucky & in fact don't use the car when staying here. I would certainly recommend the Bruntsfield whilst staying in Edinburgh as we feel the cost is very competitive

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear jmgillies Thank you for your continued patronage, and we are happy to hear that we have exceeded your expectations. We continually strive for service excellence, and use this very forum to filter for improvements. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Edinburgh trip"

5
21/04/2016

Excellent stay, very comfortable, good base when linked to the bus service, well worth it. Restaurant is very good, food was delicious. That's all I want to say, but I have to keep writing to fill the "minimum" number of characters!Ridiculous!

"Sunday visit"

3
20/04/2016

Decided to pop in for lunch on Sunday with friends Very disappointed My Escalope of pork was dry ,the breaded bit a soggy mess the piece of greenery was a week old The sweet was delicious!! Did not wait for coffee as we has waited ages for meal and we were lone diners

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear MorningEdinburghuk I am sorry to read about your experience whilst dining with us on Sunday. It is disappointing to hear that you did not enjoy the pork, however I can assure you that our produce would certainly not have been a week old. We strive for service excellence in every facet of our business, so can assure you that we will use your comments to improve our performance. I do hope that you return to Bisque so that we can deliver the expected standard of service. Kind regards, Mark Lambson General Manager

"Excellent well placed hotel."

5
18/04/2016

This hotel has friendly staff and excellent breakfasts with a very broad range of choice in the hot options. There is no reason to go hungry here! The room was very large and comfortable, and there are interesting walks in the immediate area with alot of quirky shops.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear ferry41 Thank you for your recent review. We are pleased to hear that you enjoyed your stay, and that the breakfast has left such an impression on you. As many point out, it is certainly a highlight whilst staying with us. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Excellent staff service"

5
13/04/2016

A Reasonable price, a very good night's sleep, huge bathroom, decent restaurant, staff are very friendly and helpful, much more so than in your bog standard hotel. Bed was enormous needs a map to get around it ! !

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear bigfella20142014 Thank you for taking the time to review us online. The team will be delighted with your comments. Hopefully it wont be too long until you visit us again. Kind regards, Mark Lambson General Manager

"Best Western Bruntsfield"

5
12/04/2016

Great hotel, good access to central Edinburgh and right across from the Meadows. Very nice place with excellent service. Food great. Always a good stay. Staff very welcoming and efficient. Best thing...excellent breakfasts.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Glo P Thank you for taking the time to review us on Trip Advisor. Our location is indeed ideal for those that want to be close to the city centre, yet away from the hustle and bustle. Another wonderful review of our breakfasts, thank you. We will see you again soon. Kind regards, Mark Lambson General Manager

"One of the best hotels I have stayed in"

5
11/04/2016

After a 7 hours drive from London we were so happy to be welcomed by a friendly and helpful staff. Nothing was too much for them. Our room was clean and the bed was very comfortable. Breakfast was so good it really set us up for the day. A really nice touch were the free homemade shortbreads in the reception area. Overall one of the best hotels I have stayed in, from start to finish.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear Christopher A That is a wonderful statement to read, and the team will be very proud. They consistently strive for service excellence in all that they do, so this is a very good pat on the back for them. We hope that you will be back up again from London soon. Kind regards, Mark Lambson General Manager

"Sometimes things go wrong, it's how you deal with them that counts!"

4
11/04/2016

We stayed here for one night in Room 231. The hotel is in a nice location around a 20 minute stroll to the city centre. The room was clean and spacious and the bed was extremely comfortable - the best night's sleep we've had in months! We had a very pleasant meal in Bisque restaurant downstairs and the waiting staff were extremely friendly and attentive (as were all the staff we encountered in Edinburgh incidentally). Unfortunately there was an issue with the boiler which meant that we had no hot water in the evening. However at check out we were informed that our bill had been adjusted to take account of the inconvenience without us even having to say a word. All the staff were great but special mention to the Bar Manager (I'm afraid we didn't get his name) who went the extra mile. Hopefully we will return to Edinburgh in the future and we wouldn't hesitate to stay here again.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear TheFranklins82 Thank you for your understanding when we had our water problem. As you mentioned things do go wrong, and as much as we wont to pretend they don't, they do! Our team are very proactive in assessing possible inconveniences, and yours was one such case. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Perfect for city break!!"

5
09/04/2016

Just returned yesterday (8th April) from a 2 night b&b stay here. A perfect hotel for our needs! Lovely room (120), clean, friendly staff, comfortable, quiet and we had everything needed for our stay- hairdryer, tea tray, towels, safe. The hotel is very easy to get to from the airport and train station (see more below**) with plenty of busses going straight past the door from the centre of Edinburgh (new town), we even walked down into the old town on one day - took 20minutes. Very helpful reception staff who assisted us when arriving early - stored our bags safely whilst we went sightseeing, then again the day we left until our evening flight. As two female ladies travelling, the gentleman on reception made a conscious effort to ensure the details of our room were not announced when checking in (to the other guests) which was reassuring. Breakfast - just what you need: cereals, fresh fruits, cold meats, yoghurt, toast, as well as a cooked breakfast option! We were spoilt for choice! Plus gluten free cereals, bread and soya milk for people with intolerances which was surprising and greatly received. If you want a hotel for a city break that you use as a base this place is perfect! Will definitely return of we come back to Edinburgh!! Thank you for a great stay! **If you are on a budget for travel, the cheapest way to get into Edinburgh is to get a 35 bus from the airport and get off at the park and ride(first stop) - buy a £4 day rider ticket. This will allow you to then use the tram (into the city) and other busses all day using the same ticket, otherwise it's £5 just to get into the city before you then need to buy other bus tickets. You can then do the same journey back without paying the airport premium!

"Great stay"

5
08/04/2016

I stay in a lot of Best Western hotels on business and short breaks and I have to say this has to rank as one of the best ones I have ever stayed in. From the moment we checked in right to the time we left the staff could not be more accommodating. The rooms were great and the bed was so comfortable I would have happily brought it home with me. The breakfast is one of the best I've had and really set us up for the day. Only a 15 min walk to the city centre but situated across from a quiet little park. Another nice little touch are the free homemade shortbreads at reception. The only negative was not enough parking spaces but not that this would stop me wanting to go back again.

"Second Home"

5
08/04/2016

I use this for business, I love this hotel and look forward to every visit I make. The room I get is great with spacious room. The food I enjoy and have now picked my best and plan each meal for my bext visit. Great helpful and friendly staff

"3 NIGHT STAY"

5
06/04/2016

Excellent base for being a tourist, restaurants, buses all on the doorstep Wonderful service and quality stay have been visiting this hotel for 5 years and it maintains its standard All staff were friendly and attentive we were a mixed family group with teenagers and pensioners!!

"Perfect"

5
06/04/2016

Fabulous two night stay at this fantastic hotel. Perfect location, lovely 15 min walk to city, perfect family room, king sized bed and single bed, very clean bathroom, courteous, helpful staff, fab breakfast, easy parking. Faultless. Will return

"A Friendly Welcome"

5
05/04/2016

I always find the staff very friendly, the rooms charming and comfortable and the food great. As an old building, the stairs and floors can be a bit creaky, but that adds to the charm. Bruntsfield is fully of bohemian cafes and restaurants.

"Not so boutique..."

3
03/04/2016

We enjoyed our stay at the Bruntsfield hotel, which was very conveniently situated for all the attractions. However, we found the hotel to be tired and in need of attention in some places, with generally battered paintwork around the hotel and a very worn and frayed divan base and mould by the side of the shower screen in our room. That said, we had a comfortable night's sleep and our room was very quiet at the back of the hotel with views of the Forth in the distance.

"Excellent Value and Service - GOLD STAR :-)"

5
03/04/2016

We stayed at this hotel during the Easter break to allow my wife to recouperate after an illness. All the staff were extremely helpful and nothing was too much trouble. Special mention goes to Ron, the porter and general all roung Mr. Helpful, as well as the bar staff in the Brasserie who were all extremely friendly and helpful. Thank you all for making our stay a truly restful experience.

"Fab break, great service."

5
27/03/2016

3 night break , hotel in great location . Only 15 min walk to castle and Royal Mile. Room very comfortable and really clean. Food delicious and must say Ian restaurant manager was excellent and so friendly. He is a huge asset to your company Great Western. All staff friendly . Would come back again .

"Short Edinburgh Stay"

5
26/03/2016

We have stayed at this hotel on 3 separate occasions and each time has been a very positive experience. It is now our hotel of choice whenever we go to Edinburgh. Lovely rooms, friendly staff and good situation. Robin & Irene

"Friendly staff, a warm welcome and large comfortable hotel rooms"

5
25/03/2016

We stayed here for 2 nights over the bank holiday weekend as we saw it on a previous visit to Edinburgh and thought it looked lovely from the outside. It is lovely on the outside and is in Bruntsfield itself overlooking a beautiful park. It's just a 15-20min walk into town so you don't need to pay for any public transport unless it's needed. (You can see the castle in the distance.) Morningside is also just down the road which has a great selection of charity shops and unique boutiques. There are a few parking spaces on sight and we were lucky enough to get one :-) Check in was easy and the staff member was very welcoming and helpful, I think her name was Ann. The check in area has comfortable seating and a sideboard with tea/coffee, apples and homemade shortbread. Our room was on the first floor. The decor of the whole hotel is traditional and the hotel is rather like a rabbit warren with many rooms. However do not be put off as there is plenty of signage and a vast array of room types. The rooms have large lovely doors and our room was one of the standard King rooms. However for the price you pay for bed and breakfast it is a bargain. The bed was extremely comfortable and the high ceilings really made the room feel homely. The bathroom could do with an update as the shower is in the bath and attached to the bath taps and it feels a bit dated but other than that the room as a whole is lovely. It has lots of nooks and crannies to store your clothes etc. There are tea/coffee making facilities and a hairdryer. The breakfast choices are great with options such as toast, cereal, fresh fruit, yoghurt, a cooked breakfast, hams and cheeses. It's an all you can eat breakfast as well so it keeps you going through till after lunchtime. Thankyou for a lovely stay and we hope to be back sometime soon. :-)

"FANTASTIC COULDN'T FAULT A THING"

5
25/03/2016

Booked last minute arrived late and were met by the lovely Amber on reception who was just delightful couldn't do enough to help us. Had the most amazing room huge bed on the ground floor suitable in every way for a disabled person should that be necessary. We took a short stroll in the evening and found a fabulous Bistro called the Blackbird so worth a visit. Slept very well and then had the best breakfast in Scotland. Freshly cooked and brought to you by a lovely waitress we wanted for nothing. In fact we loved it all so much we have booked in for tonight !! A real gem within a short walk of the city. We will be back.

"They made us feel at home"

4
24/03/2016

Genuinely pleasant staff. Good service, nice meals. We arrived late at night. Thanks to the airline our luggage arrived a day later, yet they provided us everything we needed to not feel too miserable. Would go there again and recommend it to others.

marklambson, General Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Dear solas471 Thank you for your recent review. We all know too well how inconvenient it can be when airlines lose luggage, but am pleased that the team helped with settling you until your items did arrive the next day. Kind regards, Mark Lambson General Manager

"A well priced base in Edinburgh"

3
24/03/2016

We got a good price for a few days in March. It's about half an hour to walk to town, but buses run past every 6 minutes, so it's easy anyway. The car park is smallish and busy but we found a place ok. Reception and staff in general were excellent, polite, helpful and well trained. We had asked for a quiet room, and were 'upgraded' to a 3 bed family room at the rear. Very large, very quiet with nice views North over the city. Perfect. The Hotel was last updated maybe 10 or more years hence I'd guess. Wallpaper, shower fittings, carpets were all clean, but quite well worn. The bed was huge and firm, so only 3 stars for the room...just a bit shabby. Face lift time in our opinion. The food was mixed. Breakfast would be hard to fault, especially if you like to consider health over taste. I have rarely eaten a boiled sausage before (later wafted near a flame for effect I'd guess) and shan't do so again. Fried egg shouldn't be hard yolked and potato cakes not cold. However the choice of fruits, cereals, drinks, Yoghurts, savouries and etc was huge and all seemed fresh. Immaculate service calmed my nerves (after that sausage)! Less wonderful was the simple meal we had at supper time the next day. The room had just one other diner. I can't reccomend you eat there in the evening. I ordered a steak burger and received a puddle of grey, wet, finely minced something that had the texture of lightly boiled cotton wool with a sniff of beef essence. I'm sorry to be so negative, but it was possibly the worst thing I have ever eaten. Hence the 3 strs above. Avoid the food and it's 3 and a half. Refresh the decor and it's 4. At the prices we paid, maybe 4.5. Hey, Bruntsfield. Send your chef off on a good cookery course please.

"Exellent"

5
23/03/2016

Spent two nights at this hotel for a birthday, room upgrade free of charge, service and staff where very helpful through out. Good location with plenty off restuarants, wine bars and little craft shops all around

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Alan S Thank you for taking the time to review your recent stay. We are pleased that you enjoyed your stay with us, and that the team made a lasting impression. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Exceptional service in a quality hotel"

5
21/03/2016

Wonderful service and genuine attention to customer satisfaction for a few days stay and a family meal (25+kids) on one of the nights. Excellent rooms. Excellent breakfasts. Good evening food well prepared and kids catered nicely for. Head Waiter on the Friday evening was a credit to the hotel and impressed our extended family no end. Hotel is in a nice area to just walk around (lots of coffee shops, etc), and only a 20min walk to the west end of Princess St etc, and as Edinburgh has lots of reasonably priced taxis about you can always walk in to the centre & taxi back. We will most definitely use the Bruntsfield again!

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Johnfcooper Thank you for taking the time to review your recent stay with us. Iain had a fantastic time looking after you on Friday and Saturday. It was certainly a pleasure looking after you during your stay. We look forward to when you do return. Kind regards, Mark Lambson General Manager

"Three day break in a beautiful Hotel in a lovely part of Edinburgh."

5
20/03/2016

Hotel is superbly appointed. Room very nice and spacious and comfortable. The Staff are excellent. Food quality was very good. As someone who has Coeliac Disease I was delighted that there were gluten free options available. About a 20 minute walk through "The Meadows" opposite the Hotel, to the City Centre where you can visit the Castle, The Museums etc. Holyrood House is beautiful and a must for visitors. We visited the Scottish Parliament and sat in the Public Gallery and watched a debate. A bus ride to Leith and a visit to the Royal Yacht Britannia is also a must. We would recommend this Hotel to anyone visiting Edinburgh.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Marjorie T Thank you for taking the time to review your recent stay. I recall our conversation at breakfast with regards to the gluten free options, and the lack of them in other properties. We are very proud of our breakfast and offerings. It is great that you managed to use the hotel as a base for your visit, which you most certainly made the most of. Using the Meadows as your path to the castle and other attractions, is certainly more scenic than having to use transport. We do hope to welcome you back soon. Kind regards, Mark Lambson General Manager

"An average eating experience - Bruntsfield Bisque restaurant"

3
20/03/2016

This was a quite bland eating experience in more ways than one. The staff, although pleasant, weren't as attentive as they could be - it could take a while to flag one down and after waiting 35 minutes for the food order to materialise to table, two of the orders were wrong. The waiter, rather than apologise immediately, pulled out his order pad to check what was written down, thereby insinuating that we were wrong. That annoyed me. All bar one of us just happened to want burgers of various types. Mine was clearly homemade, but, although succulent, was tasteless. A real disappointment. Beware your teeth with the top of the Creme Brulee too. The burnt crunchy top is the bit I adore, but even I had trouble with it as it was quite thick. Tasty as it was, it overwhelmed the underlying "creme". Another thing I noticed that could be misconstrued I understand, is that the waiter came frequently lift the wine bottles and just fill up glasses on the table. If you were in conversation with others, you didn't always get a chance to say no thanks! Overall, this was a disappointing meal out.

"Gem of a Hotel in Great Edinburgh Neighborhood"

5
18/03/2016

I recently stayed here to visit my son who is studying in Edinburgh for the Spring semester. The hotel is beautiful, the room nicely appointed and the staff is very friendly and helpful. The hotel is in a great location-lots of shops and cafes/restaurants, as well as a renovated old movie theater and a small grocery store within a 10 minute walk. Beautiful park is right across the street-on a rare sunny Sunday it was filled with walkers/runners and people just enjoying the beautiful (although chilly) day. It's about a 15 minute walk to city center, although there are some bus stops not too far down the road. We didn't use them that much (my son wasn't that familiar with them), but I'm pretty sure you can take one of them to get to the tourist area. It's nice that this hotel is not in the middle of the touristy area. There are some really nice dining options and not too expensive (depending on where you go). I would highly recommend this hotel to anyone visiting Edinburgh-you are close enough to all of the "action" without being in the middle of it all.

"Lovely hotel for location"

4
18/03/2016

Loved This hotel for location just a 10 minute walk to castle and the old town . Lovely modern room with excellent breakfast and nice bar .free carparking . We stayed 3 night's and never used the car once. The castle by the way took us 4 1/2 hours to get round so go early. Greyfriars Bobby is excellent food and right next to museum of Scotland. All hotel staff very attentive

"Nice and straightforward stay"

5
17/03/2016

I stayed here for one night on my own and had a very pleasant stay. I didn't get to make use of many of the facilities as I only arrived about 8pm and left at 8.30am to go to Edinburgh Capital Sci-Fi Con the next day. Everything I did see, however, was very clean and the bar and bistro which adjoins the hotel seemed very nice when I went down to get a drink to take up to my room. Staff were all very nice.

"and a scottish victory"

5
15/03/2016

We regularly visit for a rugby international. This hotel is well situated and comfortable. the meals are good and we will stay again. Edinburgh is a vibrant lively city and the Bruntsfield is in a good position

"Bruntsfield Hotel Edinburgh"

5
14/03/2016

Received a warm welcome for a one night stay for a theatre visit. Spacious, clean, comfortable room but beds were a bit soft for my liking. Good breakfast. Staff in all areas were helpful and welcoming.

"Excellent restaurant"

4
13/03/2016

Stayed here mid week for two nights. Had a problem with the heating- sorted out promptly and also with no water pressure in the shower on the last morning. The room was clean and spacious. What particularly struck me was the restaurant, I only ate dinner there, but chose to go back on the second evening because I had enjoyed it so much. There was a good selection of local dishes and the team that work in the restaurant were friendly and I received excellent service, but not in an obtrusive manner.

"lovely hotel"

5
13/03/2016

slightly out of town but good bus routes and taxi service a nice walk for fit people lovely breakfast huge choice we also ate dinner two nights the menu was good the food came quickly and was piping hot and good the bed was soooo comfy the toiletries was refreshed daily nothing was too much trouble and all the staff were friendly i loved the bar staff too

"Visiting our daughter studying abroad at University of Edinburgh"

5
12/03/2016

Great location, close to the University flat where our daughter is living while studying abroad. Great staff. Easy to walk to shops in Bruntsfield and easy to retrieve cabs when needed. Walked a lot; bought a scarf and hat from a street vendor not realizing just how cold it is in Edinburgh. Awesome trip.

"Beautiful Hotel"

5
12/03/2016

My husband and I stayed here while we enjoyed a city break. It's in perfect walking distance for all the sites of this beautiful city. The hotel is lovely from the outside and the room are very clean and comfortable and a great size. Nothing was too much trouble for the staff, extremely helpful and always willing to go above and beyond. We would highly recommend this hotel and thank you for making our stay so memorable.

"Excellent"

5
09/03/2016

Stayed here for the weekend with my husband and son. The room was lovely, and staff were excellent. It was a little bit further from the city centre than I thought when booking but there are buses every few minutes to the city centre. I will definately be staying here again

"A must place to stay when visiting Edinbugh"

5
09/03/2016

The Brunsfield Hotel is a perfect place to base any stay in Edinburgh. Everything in the hotel, rooms, food and staff is excellent. A very good bus service stops nearby, which apart from visiting to the city centre, is perfect for a trip to Leith for seeing the former Britannia royal yacht. We were so pleased with our stay that we have rebooked again!

"A real Gem."

5
07/03/2016

Myself and my friend stayed last Saturday night - it was a birthday treat and it was some treat. There was nothing at all that could be faulted. Staff are obliging, attentive and friendly and our rooms, which were spotless, we're ready when we arrived at midday. I was in room 131 and the bed was so comfortable, I almost missed breakfast! I wouldn't advise you to miss breakfast tho, as it's a treat in itself. There is a great choice of cold and hot, and my poached eggs were perfect. There's a good ambiance in the bar and bar meals are also well worth a try. I'll certainly be back.

"Highly recommended"

5
07/03/2016

This was my first visit to The Bruntsfield Hotel and it won't be my last. I was very impressed with all aspects of the hotel and found the staff very friendly and helpful. The hotel is well situated and if you're active, is within walking distance of The Grassmarket, The Royal Mile and Castle. I'd highly recommend this hotel.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Sheena R We are very happy to hear that we have managed to secure you for another visit. The team will be delighted to hear that they made a lasting impression on you. We look forward to welcoming you back. Kind regards, Mark Lambson General Manager

"WOULDN'T STAY ANYWHERE ELSE NOW IN EDINBURGH"

5
07/03/2016

This is the 2nd time I have stayed here and the 3rd time for my friend and we wouldn't go anywhere else now. The hotel is spotless, the staff are really nice and very efficient, the bar is so cosy and inviting. The head man in the restaurant had a face like fizz the first time we ate there although the waiters were lovely and we were shoved to a table at the side just inside the door and away from everyone else we didn't like it so we didn't eat there this time. The bar is nice to eat in and the breakfast is really lovely. The rooms I have been in are nice and the beds are amazing what a great nights sleep. I also love that they have a fan in every room which can be great in the summer months. All in all I would recommend this hotel to anyone without worrying if they would like it or not. I will be back again soon.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Muirpark A review from regulars in high praise indeed. I must apologize for the greeting that you received in the restaurant on your first visit, that is certainly not in keeping with our standards. I am happy to hear that you enjoyed your time in the bar, and your breakfast. Thank you for your patronage, and look forward to welcoming you back. Kind regards, Mark Lambson General Manager

"Very Comfortable . Great breakfasts"

4
05/03/2016

We stayed here for 3 nights . Our room had a strange layout and it overlooked the entrance but despite being on a busy main road the noise was not a problem. The bed was very comfortable. The decor was a little dated but it was spotlessly clean with very good facilities and a good range of extras. We enjoyed our stay and would not hesitate to return.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Mrs A R Thank you for your recent review. We are happy to hear that you will be returning. The housekeeping team, will be delighted with your approval of their high standards of cleanliness. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"I love staying here"

5
02/03/2016

I had two nights at the Bruntsfield while in Edinburgh for a family birthday celebration. When booking online I asked if I could have a room which wouldn't involve too much walking to get to and from it. I was given a lovely room on the ground floor, just a few yards from Reception. The room was very clean and well furnished; indeed it looked as if it had been refurbished quite recently. Staff were friendly and helpful, breakfast (which I had ordered while booking - much cheaper) was excellent. I didn't have other meals apart from a sandwich from Room Service, which was good too. The Bruntsfield is in a lovely part of Edinburgh and there is a bus stop close by for getting into town. I would recommend it, and, for Edinburgh prices, it was not too expensive.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Sheila M We are delighted to hear that your whole experience with us was positive. From the booking to the breakfast. Every member of our team takes pride in their work, and we believe that shines through in a guest's experience. We hope to welcome you back again in the not too distant future. Kind regards, Mark Lambson General Manager

"luxury in Edinburgh."

5
01/03/2016

The Bruntsfield Hotel is always our first choice when in Edinburgh. The atmosphere is warm and welcoming and the staff efficient, polite and unobtrusive. Rooms are spacious and well appointed. Breakfast options are excellent and the bar quiet and comfortable. A two or three day break hereis as good as a major holiday.......... always a pleasure.

"Best of the Best Westerns"

5
27/02/2016

Wonderful hotel with traditional values. Staff obviously proud of the hotel and the city and very helpful. Stayed on a bed and breakfast basis and food superb. Jean in the restaurant is a credit to the company

"Quick Break"

3
26/02/2016

Spent two nights here,the staff were very good,from reception,dining room and the bar. The hotel is in a great position surrounded by walks,restaurants and interesting places to visit,our room was spotless and very large,along with the en suite. Also on site was easy free parking. One downside was that,from two o'clock in the morning,the guy in the room either above or next room was up every two minutes coughing couldn't work out if it was above us or next room.He then proceeded to use the toilet and flush it,the cistern seemed to take an age to fill,could also hear everything he was doing on the toilet,which turns your stomach. Got to say we were on a deal,so we might have been put in a room that they had left over,also add i understand that it wasn't the hotels fault,maybe needs more soundproofing. That aside we will stop again.

"Nephews christening family meal "

3
24/02/2016

Very nice restaurant in this hotel went there for my nephews christening meal there was about 15 of us so not too many to cope with it was a Sunday afternoon When we arrived the restaurant was not busy at all The waitress came over to ask if we would like a drink @ that point I asked for a drinks menu which I thought was odd that we didn't get one ! When asking did they serve bitter / ale she didn't know what I was asking for ! Drinks over we then ordered our food a few of us had a stater I had the carrot / coriander soup with bread was very nice but my hubby ordered a pawn cocktail which the forgot to bring when I asked they were like oh I forgot I will bring it . It never came as then the mains came out so we then told them to forget the stater not very good really !! For mains I had the fish & chips was ok but not very hot & a very small fish !! I then noticed the waiters were not very attentive in coming over to see if we needed any more drinks etc & when we did catch there eye to call them over to order some more drinks they wrote it down but then came bk with only 1/2 drinks they forgot our other drinks & they never bothered to take the empty glasses very annoying !!! Then came dessert to which she said do you want desert lol well yes we would like to see the dessert menu ! So that then came & most of us ordered dessert . Once again they forgot mine & my husband weird !! Then they bought it up was ok nothing special I had sticky toffee pudding / ice cream I did notice that all the others had posh plates think they must have run out as we both had plain white plates !! My husband had Lemon tart he said it tasted nothing like lemon was very disappointing !!! For this type of hotel & knowing we were a party of 15 the service was not very good at all Not sure if I would go back there again it was like they couldn't be bothered !!!

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Anna P We were very disappointed to read your recent review and following a full investigation with those on duty that day, I apologise for the inconvenience caused by a miscommunication between yourselves and our team. We pride ourselves for service excellence in every facet of the business, and it will be very disheartening for them to read this review. I can assure all the readers, and yourself that this is certainly not the standard we strive to achieve. If I can be of any further assistance, please do not hesitate to contact me directly on [email protected] Kind regards, Mark Lambson General Manager

"Lovely Hotel"

5
21/02/2016

Lovely Hotel, nice and handy with parking, and bus stops close by. Stayed for 2 nights mid week bed and breakfast. No complaints, staff were all nice and pleasant. Breakfast was very nice, but we did not try the evening menu.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Gordon H Thank you for your recent review. Hopefully on your next visit you will be able to join us in Bisque for an evening meal. We look forward to welcoming you back. Kind regards, Mark Lambson General Manager

"Second visit"

5
21/02/2016

I had stayed in this hotel a couple of years back with my partner, but never thought to publish a review. I really can't fault this place except for its lack of parking but there's loads of cheap parking on the road right outside. Lovely hotel, only 20 minutes walk from the centre and with views over the park to the front. Fantastic restaurant for evening meal and breakfast with very attentive staff throughout. I will most certainly be staying again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Ste M Thank you for reviewing the hotel. The on site parking, can be problematic, as we are one of the few hotels in Edinburgh that offer free parking, so spaces do fill quickly. But as you mentioned there is plenty of metered parking, surrounding the hotel. The team in Bisque will be delighted with your mention of the restaurant. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Fabulous welcome"

5
20/02/2016

Stayed here for two nights in a standard twin room. The hotel is a good old fashioned type of hotel. A little dated but that adds to the character. As soon as we arrived the reception staff were welcoming and very helpful. There were no parking spaces left but the receptionist didn't hesitate to give up her space and stood guard of it until we were parked. All the staff were so friendly. Room was big for a standard and spotlessly clean. Breakfast was cooked to order and it made such a change for everything to come out hot. Ate in the restaurant on the second night and the food was lovely. Reasonably priced as well. The hotel is s good 15 min walk to the centre and all attractions which makes it an ideal spot. I would definitely stay again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear tomlj1 Thank you for reviewing Best Western Plus Bruntsfield Hotel. We are firm believers that first impressions last, and that is why it is so rewarding when we receive such glowing compliments about our reception team. We are very proud of our breakfast offering, and am happy to hear that you enjoyed the meal. We do hope that this means that you will be back again soon. Kind regards, Mark Lambson General Manager

"A cocoon of Caledonian comfort right in the city"

5
20/02/2016

Traditional luxury hotel, excellent rooms - you'll never want to leave! Front have best views Short - 10 mins - ride from city or 20 mins walk. Some free parking spaces!! Not usual here. Wonderful breakfasts and excellent value basement restaurant and bar snacks if you want to stay in

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear JP N Your review certainly provides a great highlight of what we offer. As you mention, it is indeed a rarity to find free parking offered in Edinburgh, but we are proud to do so. We are close enough yet far enough away from the hustle and bustle of the city centre. The kitchen and restaurant team will be delighted with your mention. We do hope to see you again soon. Kind regards, Mark Lambson General Manager

"Birthday Celebration"

5
19/02/2016

My partner was celebrating her Birthday, so as a special treat, I booked this Hotel. I got a very good deal on a Double Superior room with Bed and Breakfast included in the price. On entering the room, I was very surprised at how spacious it was and the size of the bed, this must have been a super king size, as you could have fitted at least 4 people in it without being squashed. We wandered into town to sample some of the local culture and take in a few Bars ... the locals were all welcoming and nothing was too much trouble for them. The amenities at the hotel are first class and cannot be faulted in ant way, shape or form. We had our breakfast in the Brasserie Restaurant and I had the Scottish Grill which included Haggis, This was delicious and there was that much on the plate, that I had to leave some of the food, as I was that full. I Highly recommend this hotel to ant traveller who wishes to stay in Edinburgh as all the historic sites and attractions are close by.

"Wonderful hotel"

5
19/02/2016

We stayed for a weekend visit. The hotel was spotlessly clean and the staff were all very friendly and did all they could to make our visit as good as possible.The breakfasts were really excellent , especially the haggis! The location is perfect with some nice bars and restaurants nearby and is an easy walk into the city centre. I would really recommend this hotel to other visitors, it is also reasonably priced especially if booked directly with the hotel. We can't wait to return and we won't entertain the idea of staying anywhere else...maybe at a better time of year as the one thing that didn't get sorted was the weather!!

"Great value city stay"

5
19/02/2016

Great price for a great hotel. 20 minutes from the city centre by bus which was easy to get from Waverley station. The room was stunning! Lovely four poster bed, clean and tidy. Plenty of tea and coffee. The breakfast was amazing, loads of choice from the buffet and a delicious cooked option made to order. I took the bus to the centre but it's easily walkable in better weather. Defiantly be staying here again on my next visit. Read other reviews about poor wifi but I had no issues and it was a good service

"Very comfortable night"

5
19/02/2016

My wife and I were here for just one night, ideally placed near to the University, where we wanted to be! We had a most comfortable room facing The Meadows, and had a very good breakfast the following morning.

"The warmest of welcomes"

5
17/02/2016

Nothing better than to be warmly welcomed on arrival and in The Bruntsfield there was a genuine effort by the staff to ensure our check in was seamless and we were fully informed of the restaurant location and availability. Every member of staff we encountered excelled in their role from Ian the assistant manager to Jeannie at breakfast. Our thanks to them and all members of staff whose name we failed to observe but who all played a role in ensuring our short break was like staying with friends. Congratulations to you all. Mary Sharp.

"Great Hotel"

5
12/02/2016

Just returned from a nights stay at this hotel, it was excellent value. It is in walking distance from the city centre. The bedrooms are spacious, well equipped and clean. Breakfast was delicious and service was good. Any staff I encountered were helpful and friendly. I certainly would recommend it!

"Hogmanay Stay - Great Vegan Food"

5
08/02/2016

My wife and I stayed for two nights over New Years including meals at the restaurant, and my wife who is vegan really appreciated the options they provided to her. The chef had gone to good lengths to plan and cook something that wasn't just a token gesture, but a really nice set of dishes. Many thanks!

"Very comfortable"

4
06/02/2016

One night stay to go to Kings Theatre. Good price and we were pleasantly surprised at the size of the standard room allocated. Reception staff very pleasant and helpful. Good breakfast options. Well situated - easy access to town centre but Bruntsfield / Morningside area interesting in themselves. Will definitely return in future.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
We are very well placed for the Kings Theatre and as you say the independently owned shops in the Bruntsfield/Morningside area are worth exploring. We look forward to seeing you again some time in the future. Thank you for your positive feedback.

"Nice hotel in a good location"

4
06/02/2016

I stayed at this hotel for one night to attend a dinner in the centre of Edinburgh. Whilst the furniture in the room was maybe a little bit dated, the room itself was a very good size and the bed was massive. The hotel was about a 15-20 walk from Haymarket station and slightly longer to the centre of the city. Whilst it is in a fairly busy road, it seemed peaceful, the staff were exceptionally friendly and the hotel provided a good location to explore the city. I would have no hesitation returning to this hotel, hopefully for a bit longer the next time.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
We hope you will be able to stay with us longer next time too. Thank you for taking the time to post a review on TripAdvisor, and for the positive feedback following your stay.

"Great hotel close to theatre"

4
05/02/2016

On arriving greeted with professionalism from checking in staff. Arrived at bedroom and received telephone call to make sure room was OK> Excellent point. Had dinner in Brasserie, excellent, Service very good most enjoyable to be able to eat food which is not nouvelle cuisine, just plain British cooking. Good nights sleep in a most comfortable bed and an excellent breakfast to set us on our way. Well done Bruntsfield

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for your very positive feedback. I have passed your comments to all departments and we look forward to welcoming you back some time in the future.

"Lovely night "

4
03/02/2016

Staff were excellent and the rooms were great. This hotel is a great value for money and I would definitely stay again. However the food service could be improved but I might just being picky lol. Would recommend for anyone going on a business trip

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
I appreciate your mostly positive review on TripAdvisor but am concerned to read we let you down by the service provided in Bisque Brasserie. If you would like to discuss this further I would be delighted to hear from you, it is only by customer feedback we can learn to do things better. We hope you will come and visit us again.

"Five nights in Edinburgh"

5
03/02/2016

Hotel ideally placed with free parking, a plus in Edinburgh. Easy access to bus routes. Buses frequent and all priced at £1.50 per trip, or a day ticket for £4.00 - no change given! Nothing but praise for the hotel, spotlessly clean, staff friendly and knowledgeable. Breakfasts were outstanding - plenty of choice, prompt service for a cooked meal. Dinner (dined twice) was excellent. Again plenty of choice, well presented - compliments to the chef. Would return without question. To be highly recommended. Room well decorated and furnished - no scuff marks on walls. Comfortable bed.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for taking the time to post your review on TripAdvisor and also for the glowing praise you have heaped on the hotel and our team. It is always pleasing to read that our hard work in keeping our quality of standards and service are appreciated by our guests. We hope you will return soon for another visit.

"Excellent location. High standards of service. Excellent food. "

5
02/02/2016

Staying here on business and can't find anything negative to say. Friendly and caring staff. Nice clean and well furnished rooms. Awesome breakfast menu. Huge comfy bed. Reasonable prices and awesome dinner menu cooked to a high standard and generous portions.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
I am pleased to hear you enjoyed your stay with us while on a business trip, this is certainly a glowing review which is much appreciated by the whole team. We strive to ensure our highest quality of service and standards to all guests and it is good to hear we are providing this. We look forward to welcoming you back to stay.

"Excellent"

5
02/02/2016

Stayed here for only 1 night, but would of loved to have stayed longer. This is lovely old building with mixture of traditional and contemporary décor. The beds are the biggest and most comfortable i have ever slept in . Great bar bistro is based downstairs that serves food and good selection of wines, this is also where breakfast is served, which has a vast choice of pastry, fruits cereals and cooked breakfast including haggis. This hotel is a great spot for site seeing with only a 20 min walk to the west end ,or you can catch a bus outside hotel or taxi is about £6. whether it be action packed or simply relaxing weekend you will enjoy this hotel. will definitely be back.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
We wish you could have stayed longer too, it is always sad to say goodbye to our guests. Thank you for your very positive feedback which we really appreciate. We hope you will be able to visit us again soon.

"Weekend in Edinburgh"

4
02/02/2016

Spent a while looking for a reasonably priced hotel for a 2 night break with my partner. We chose this hotel as it was good value and not far from the centre of Edinburgh. It takes around 20 mins to walk to town. Good service on arrival with a lovely spacious comfort room. We chose to have breakfast each morning in town. Beautiful park opposite the hotel which leads into town. The only thing we would mention is that the wifi tended to drop in and out, but it's not a big issue as we weren't in the room for long during our stay. Would recommend the hotel to others definitely.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Reading wonderful reviews like yours helps the team enormously as it highlights the benefits of ensuring our guests receive the best quality of service and standards during their stay at the Bruntsfield Hotel. I was a bit concerned to read about wifi as we have just upgraded to super speed wifi, only one of 4 businesses in Scotland to have installed this. I understand that if guests do not follow all the instructions at log-in the length of time on Wifi is only 10 minutes before you have to sign in again, which I think may have been the cause of you dropping in and out. If you are visiting us again, please let reception know if you experience this inconvenience and we will act on it immediately.

"Another excellent stay"

5
02/02/2016

I stay here monthly on business and receive consistenlty excelent service. I fnd the hotel very comfortable, relaxing and the food is very good. Room service is always prompt and very good. Location ideal -quiet but only 10 minutes walk from the centre. equally good for business or pleasure.

"HIGHLY RECOMMENDED"

4
02/02/2016

Stayed here at the beginning of January 2016 for three nights. Small car park at the front of the hotel and three spaces with partial cover opposite front door. Disabled access to the right of the door, down a ramp which leads to the Bistro. Lift from here to all floors. The top step to the entrance is a little higher than the rest so be aware of this. Reception is to the right of the front door and has an area for tea/coffee, biscuits for residents through-out the day. We had a family room, at the front of the hotel, very little traffic noise, with a large bed, sofa, tv, etc. Walked through into another smaller bedroom with a single bed, then into the large bathroom. Only had breakfast at the hotel, in the Bistro area, which consisted of cold buffet and/or cooked breakfast to order. Very good quality and served promptly. All areas very clean and all staff very helpfull. Would highly recommend this hotel.

"Exceptional"

5
26/01/2016

Rescheduled our pre-Christmas break to January and loved this hotel. Lots of little extras (tea, shortbread & fruit in the lobby) cosy rooms, great breakfast and very professional friendly staff make this hotel exceptional. Ideal location if you are visiting the capital for a break.

"Excellent hotel"

5
26/01/2016

Really good hotel - located on the outskirts of Edinburgh in a quiet location. A bit further out than realised when booking - that was my fault! Very close to a bus station with very frequency buses to Princes Street. The breakfast was very good. Had the option of buffet, or cooked + buffet. Highly recommend the smoked salmon and scrambled eggs! The staff were generally very helpful.

"Best Western Bruntsfield Hotel, highly recommended"

5
26/01/2016

We had a wonderful 2 night stay at this hotel. Our standard double room was spacious and clean, and the bed was very comfortable. It was an easy 15/20 mins walk into the Centre of Edinburgh or a short bus ride - the bus services to the hotel were very frequent. The breakfast was lovely with plenty of variety and choice, and all the staff were very helpful and friendly. We will definitely stay at this hotel again next time we venture to Edinburgh.

"Great hotel"

4
25/01/2016

Just back from a weekend break at the bruntsfield. Great place to stay rooms nice' food very nice. The only thing i would say is the WIFI is poor but everything else in the hotel made up for it great location we walked to princess street in 15 mins. All staff where great and very helpful .Would highly recommend.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Graeme S Thank you for your recent review. I am sorry to hear that you had problems with the internet. I am aware that we, as well as our valued guests were affected by a problem from our internet provider, which led to us being unable to provide internet for nearly a week. I am happy to say that it is up and running at full capacity again, and do hope that you will visit us at BEST WESTERN PLUS Bruntsfield Hotel again. Kind regards, Mark Lambson General Manager

"Overnight stay"

4
25/01/2016

Lovely big room but very warm. Bed not comfortable as you fall in to middle possibly needs mattress replacing. Great breakfast staff very efficient and you get exactly what you ask for. Bar staff very pleasant also reception staff are very nice.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear alison r Thank you for your recent review of BEST WESTERN PLUS Bruntsfield Hotel. Your kind comments will be well received by the team, and we will look into the mattress that you have mentioned. Glad that you enjoyed your breakfast with us, which is a highlight for most. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Parking and a good breakfast"

4
24/01/2016

A nice hotel near the centre of Edinburgh. Parking available on site was one of the main reasons i chose this hotel. A nice bonus for me was the excellent breakfast and friendly waiting staff. I will definitely stay here again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Rich21044 Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. The complimentary parking that we offer on site is certainly a welcome bonus for many of our guests. We are happy to hear that we exceeded your expectations at breakfast. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Great Place to Stay. Wonderful Staff"

4
23/01/2016

This is a great hotel in Edinburgh. The staff was wonderful. My mother-in-law became ill while we were there (not because of the hotel), and the staff was so kind and helpful to her. The rooms were large and clean. It was easy to walk to the major sites. One of the best parts of the hotel was the restaurant! The food was amazing. Make sure and order the stroganoff.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Anne S Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. We are so very pleased to hear that you found the restaurant to a high standard. The team strives to serve and deliver on simple yet well produced dishes. With Edinburgh having such a high standard for dining, your compliment will be very refreshing for the team. We hope to welcome you back again in the near future. Kind regards, Mark Lambson General Manager

"Great Value & Location"

4
23/01/2016

This is a really good value hotel near the Meadows and very handy for the University and the studenty areas of Marchmont & Bruntsfield. Easy walk to the Royal Mile. The rooms are comfortable although not huge. There are numerous bars and restaurants within easy walking distance. The free parking is a useful bonus. Breakfast was fairly standard quality but relatively inexpensive.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear panjabigastronome Thank you for your recent review. Your kind comments will be well received by the team. I am, however, sorry to hear that you found our breakfast to be of standard quality. I can only apologize for this, as we use the highest quality items, and pride ourselves on the standard of our breakfast. We do hope to welcome you back to BEST WESTERN PLUS Bruntsfield Hotel. Kind regards, Mark Lambson General Manager

"Great hotel...except for the internet!"

4
22/01/2016

Stayed here 2 nights on business. Great room, well appointed, superb enormous bed. Staff generally couldn't be more helpful, and the breakfast was excellent. Unfortunately on my first day the internet was completely non-functioning, which can be a deal breaker for people on business. I realise these things happen sometimes. Luckily I picked up a good 4G signal, but chewed through my months data allowance! I'd have liked this to be a 5* review, which except for the internet, it was!

"Weekend Break"

5
21/01/2016

The hotel is very nice with excellent,friendly,helpful staff. Conveniently situated for the city centre, a good walk to Princes Street or the Grassmarket. We like to eat early and there was an excellent pre-theatre dinner menu which was very good value. Breakfast was very comprhensive.

"Fantastic"

5
21/01/2016

I arrived a early evening a wet mess at this hotel as other accommodation had badly let me down and the staff could not have been more helpful. They were very understanding and sorted me with a room without any fuss. The standard and cleanliness of the room was excellent, I couldn't have asked for better.

"surprise Xmas present weekend break"

5
20/01/2016

I booked a long weekend break to Edinburgh as a surprise Xmas gift for my partner, we had visited Inverness a couple of years ago and stopped in the Best Western and had a lovely time, so I was excited to be going to another Best Western. We were not disappointed, the whole experience was just lovely, the staff were helpful and friendly, the food was lovely and reasonable, our room was beautiful, with a four poster bed which was huge and very comfortable. Very good location, not only overlooking a park, close to centre and castle, on a bus route with regular buses, 15 - 20 minute walk to the centre which we actually really enjoyed on the Saturday. Really easy to access all local attractions. Fantastic break

"Perfect stay in lovely area"

5
19/01/2016

Stayed here for one night when visiting friends. We had a lovey room overlooking the meadows with a big, comfortable bed and lots of space. The staff are absolutely lovely and can't do enough to help - but discreetly and without fuss. The breakfast was very good and service excellent. Thank you for making our stay a very pleasant one.

"Weekend Break"

1
19/01/2016

We got an excellent deal through Best Western with a special winter rate for Members. As we are Platinum members we also got an upgraded room.The hotel is very welcoming as are all the staff. We pre-booked dinner in the restaurant and because of this we got complimentary drinks. We always like to eat early and there was a Pre-Theatre special menu from 5.00pm to 7.00pm which was ideal for us.The food was excellent and piping hot. Breakfast also was very good with a wide choice of items.

"Great time."

5
18/01/2016

Just spent 2 night 3 days at the hotel. Quality of the accommodation was excellant as was the food, staff were really nice, Christopher in particular was great. Withing walking distance to city centre or on the bus route. Both was easy. I would go back there again.

"Birthday weekend"

5
13/01/2016

Myself and my husband stayed here for my 30th Birthday weekend. When we arrived we were greeted by a very friendly member of staff. Check in was really quick and efficient and we were fournate that we were able to get into our room early which was great after a long journey. The room was nicely decorated, very spacious and exceptionally clean. The room was so nice i was sad to leave it at the end of our stay. Breakfast was a big highlight for us. There was a good selection to choose from the cold buffet. All the hot items were served to you which was great. The scottish grill was lovely, hot and hearty and certainly didnt disappoint! All the staff we ecountered we extremely professional, polite and friendly. I would definately recommend to others wanting to visit Edinburgh. The hotel is about 20 min walk into the heart of the city which to wasn't a problem as we enjoy walking and prefer not to be in the thick of it. To conclude...... great hotel, great staff looking forward to returning in the future.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear cjspencwestyorks Thank you for your glowing review of BEST WESTERN PLUS Bruntsfield Hotel. Our team is going to be glowing with pride after the recent reviews. Thank you for you kind comments. They truly do strive for service excellence in everything that they do. We believe that an enjoyable working atmosphere generates genuine enjoyment for the work. This can certainly be reflected in the interaction with our valued guests. Breakfast is certainly a highlight that is mentioned most on this forum. We pride ourselves on what we have to offer, and then of course our freshly cooked to order Scottish breakfast. It will certainly set you up for the day, whatever that day may bring. We do hope to welcome you back again soon, perhaps for another celebration? Kindest regards, Mark Lambson General Manager

"Excellent staff, great location"

5
11/01/2016

This hotel is in a great location, not far from the city centre about 15 mins walk, next to a great open parkland where young and old meet. 15mins from Grassmarket, what more do you want. Excellent staff who are always attentive and make it special by getting to know you and your needs. Cannot rate these guys any higher.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Derek R Thank you for your continued praise of the hotel. The team will be very proud reading your comments. You have certainly highlighted many of our strong points. We look forward to welcoming you back again soon to BEST WETSERN PLUS Bruntsfield Hotel. Kind regards, Mark Lambson General Manager

"good hotel in general, but non-functioning internet"

3
09/01/2016

Good hotel overall, helpful friendly staff. Quite good for a best western (which seem in general nicer in the UK than in the US where they are more like inns and more like hotels here). Clean nice room. Good location, good value. My only compliant is that the internet is essentially non-existent/non-functional as it's taken about 10 minutes to load this page and none of the other pages I loaded worked and it took about 10 minutes to load my e-mail.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Liz D Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are glad to hear that you have such a high regard for the brand in the UK. I believe that many people's perception of BEST WESTERN is that it is one large group, when in fact all BEST WESTERN hotels are independently owned and operated. So that was a wonderful compliment to our team. Thank you. I am sorry to hear that you have had problems with the internet. There has been a problem with people logging on, and then following the instructions to the link which will activate the internet. This is a common trouble shooting exercise that our reception and management team deal with. Had you contacted either of these two teams they would have been more than happy to assist you. We are very proud of the upgrade that we have completed for our hotel's WIFI and internet. We are happy to hear that your stay was mostly enjoyable. Hopefully we will welcome you back in the near future. Yours sincerely, Mark Lambson General Manager

"One of the best hotels of our whole trip"

5
08/01/2016

We stayed at this hotel for several nights and was well worth whatever it was we paid. The rooms were of a good size, clean, and comfortable. We got the room with the breakfast included and we also ate at the restaurant twice - the selection was good, as were the meals. The restaurant and front desk staff were very friendly and helpful. We brought a vehicle and the parking is tight but manageable. If you can back into the stall, I recommend doing that - it will make life easier trying to get out of the spot. The location is perfect, a quick bus ride puts you right on Princes Street and as there are several different lines that pass by you aren't waiting long. Definitely on the top of my list of places to stay on my next visit!

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear KesaH Well it certainly sounds like we have found a return guest for the future. Thank you for taking the time to review the property. Both the Front of House team, and Food and Beverage team will be over the moon with your compliments, as they do strive for service excellence. We look forward to welcoming you back to BEST WESTERN PLUS Bruntsfield Hotel soon. Kind regards, Mark Lambson General Manager

"Great place to stay. Definitely recommend."

5
08/01/2016

All good things to say about this hotel. Beautiful location opposite Bruntsfield and easy to find and park. Convent for shops and attractions - on transport routes etc or within walking distance. Very friendly helpful staff. Beautiful traditional decor. Nice and spacious inside and rooms. Good breakfast. Nice lounge area, magazines, complimentary coffee biscuits etc. Cant fault it really.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Jade2626 Thank you for the wonderful review. It really means alot to the team, when they receive such glowing praise. I do hope that you will return to BEST WESTERN PLUS Bruntsfield Hotel in the not too distant future. Kind regards, Mark Lambson General Manager

"Best Hotel I've Stayed in for the Price"

5
05/01/2016

My wife and I had a short break here in a quiet period just before Christmas. Considering the price we paid (around £115 for two nights B&B for two) we think this is the best value hotel we have ever stayed at. The rate was a special non refundable winter rate, only available if you pay in advance and book direct. The room was large. We had a nice view over the park (requested when booking). The breakfast was also very nice and every single staff member we met was cheerful and polite. A mile or so from the main Edinburgh attractions, but we enjoyed the walk.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Andrew T What a wonderful review to receive. The team will be thrilled with your comments. We do feel that we are very much value for money and your statement certainly backs up our case. It was an absolute pleasure to host you during your stay. Our team are genuinely warm, and do enjoy their work, which we feel reflects in the interaction with valued guests. We do hope that we will be welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Disappointing return"

3
02/01/2016

Having stayed at this hotel on business in the past I decided to stay over the New Year period with my girlfriend. Whilst I understand hotels push up their prices for the festive period I feel that doubling the price is taking advantage. I stayed in the superior 4 poster room and certainly felt the carpet was way past its best. The wall covering appeared to be backing paper used prior to wallpapering and gave absolutely no sense of being a premium room. On returning home I realised there should have been fruit in the room as well as ice - neither of these were provided during the stay. On a positive note the staff were very helpful and was good to see some of the long standing members still there. But to end it all I would not pay the standard price for this room and feel very let down based on what I did actually pay. Will I stay again- maybe but won't push the boat out on a superior room.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Guinnss4health Thank you for taking the time to review our property. Your positive remarks on the team, were warmly received. As we have already been in contact directly, I will direct my response more to the readers who use these posts for guidance. Our pricing policy is to keep in line with the city during the peak times. That said our rates were very competitive in the market during the festive period. The wallpaper used in our rooms is not backing paper, but rather high quality wall paper. The shortcomings in our service is however inexcusable. For this we truly are sorry. We strive for service excellence in every facet of the business, and are very disappointed when those standards are not met. I am happy that we managed to resolve this issue with you, and that you will be returning to the hotel soon. We look forward to seeing you in the coming months. Kind regards, Mark Lambson General Manager

"Leisure stay"

4
31/12/2015

Food excellent, Staff polite and proffesiona and attentive. Hotel clean and tidy. Perfect location not in the centre of the city but near enough. Would definatley stayagain, Room was huge as was the bathroom. had a view of the castle, the downside was the window was only 2 foot wide. but thisis expected in listed buildings. Overall a great time was had.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear David L Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. The view of the castle is indeed majestic, and as you mentioned, being a listed building means that we cannot extend the window, which would of course be breathtaking. We do hope that you will return to us in the near future. Kind regards, Mark Lambson General Manager

"Good--except wifi "

4
28/12/2015

Staff is friendly, place is clean, neat and spacious. Overall, very good! Two problems to me; 1.) If the free parking enticed you, don't let it--they have a very small, limited parking lot 2.) Their wifi is HORRENDOUS. Free though, which a lot are not.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear A TripAdvisor Member Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. I am sorry to hear about your issues with the internet. We have recently upgraded our internet system, and have had stellar reviews from our returning guests. That said, we will look into your comments, as it came as a surprise to us. Our parking at the hotel, is certainly an added bonus for city hotel, however as you have mentioned it is limited, so it does serve as a first come first serve basis. We are happy to hear that you enjoyed your stay as a whole and we hope to welcome you back again in the near future. Kind regards, Mark Lambson General Manager

"Nothing Special"

3
28/12/2015

We stayed at the hotel on boxing day so we could visit family & friends, for which the location was excellent, as well as the included parking. We got a good deal on the room, but in all fairness for what is supposed to be a 4 star, rather prestigious hotel in the area, I was far from impressed and have stayed in much better hotels for similar cost. I would certainly not pay the much higher normal rate for this hotel. While I can't comment on any of the hotels facilities or the bar/restaurant as we had no need of them and didn't have enough time to check them out. The interior decor of the hotel, as well as the overall atmosphere was rather dated and stale. The room itself was lovely and big, with plenty of space for the 2 of us, both in the main room and the bathroom. Was located on the ground floor not far from reception but can't say we heard any noise of any sort. The room decor carried on the dated theme of the rest of the hotel. With rather worn looking furniture and carpets. The bed was the saving grace of the stay, absolutely massive and very comfortable, with a choice of pillows available too. The bathroom, while being nice and large was somewhat shabby, with some fittings a bit past their best (toilet roll holder coming off the wall for example). The shower was powerful enough but the holder on the wall wasn't particularly easy to adjust. The wifi was pretty useless. Like I said at the start, I've stayed in much cleaner, more modern and better equipped hotels for the same money, let along the normal full price rate for this hotel. It's only saving factor is the location in Bruntsfield which is what we needed, and the parking.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Mr Mcavoy Thank you for taking the time to review your stay at BEST WESTERN PLUS Bruntsfield Hotel. We are disappointed to hear that your experience did not live up to your expectations. The hotel is built over several townhouses, and is a listed building within the city and we try to preserve the charm of the building when choosing décor and furnishings. I appreciate you bringing to my attention some maintenance problems which we will attend to immediately as a loose fixture is not acceptable. Thank you for taking the time to mention your concerns on this forum, and I am sorry that we could not tempt you back for a return visit. Yours sincerely, Mark Lambson General Manager

"Consistently high standard"

5
23/12/2015

This was our 5th stay at the Bruntsfield in the last 5 years and was as good as ever. Went for a birthday and early retirement celebration and the lovely lady on reception gave us a free upgrade. The room was a mini-suite at the front of the hotel overlooking Bruntsfield Links and it was fabulous - spacious and comfortable. As per usual the staff were very friendly and helpful. The restaurant food (breakfasts and evening meal) were top quality too. So as you can probably tell, we love staying here and will be back again in 2016 for our 6th visit. See you then!

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Haydn J Thank you for your continued patronage to the hotel. It is very satisfying indeed to be able to boast such a large amount of repeat guests. It really is a testament to the team, that the efforts to deliver consistent high standards in all areas of the hotel to reap benefits. We look forward to welcoming you back at BEST WESTERN PLUS Bruntsfield Hotel for your 6th visit. Kind regards, Mark Lambson General Manager

"hotel, staff and food wonderful shame about room"

4
18/12/2015

We booked executive twin room but had a family room with double bed. Mattress was awful and made me roll into the centre but room very spacious. Traffic noise kept me awake even though windows were double glazed. Had to go to reception for case when we had been told it would be taken up to room when we arrived earlier. Food excellent. Breakfast very good served quickly too. Choice was excellent too.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Sylvia C Thank you for taking the time to review the hotel on this platform. I am aware that we have discussed your comments directly now, and have apologized for our shortcomings. As you mentioned in our correspondence I would like to thank you for your wonderful comments for our team. We are hopeful that on your return you will receive the high standards of service excellence that we pride ourselves on. Kind regards, Mark Lambson General Manager r

"Lovely Hotel"

5
15/12/2015

My husband & I stayed here for 2 nights after booking it for our son & his wife the weekend before so that we could visit the xmas markets & i must say it did not dissapoint. The hotel, staff, meals everything was 1st class & would certainly stay again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Eileen B Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Your comments will certainly lift the team during this busy festive period. We are happy to hear that we left a favorable impression on you and look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Great hotel"

5
14/12/2015

We stayed here for a long weekend. The staff were all very friendly and helpful. The rooms were very clean and comfortable. The bed was enormous and very comfy with quality bed linen and pillows. We stayed on a bed and breakfast basis and the food was very good with both a buffet and menu for freshly cooked hot breakfast. It is about a 20 minute walk into Edinbugh town, which is a pleasant walk if the weather is good. Taxi was only £5, so if it was wet it wasn't expensive. The hotel restaurant in the evening was a great find. We ended up eating here every night rather than going out as the food was excellent and the menu varied. The service was also v good. It is definitely a hotel we will return to in the future.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Sharmz18 Thank you for your review. It is refreshing to hear that you managed to dine with us on each night. That is certainly a feat that the kitchen team and service team should be commended on. With the competition in Edinburgh, we pride ourselves on offering a varied menu to suit all tastes. The breakfast is certainly a highlight for many of our guests, and we are happy to hear that we ticked that box too. We look forward to welcoming you back to both the hotel and to Bisque. Kind regards, Mark Lambson General Manager

"Great hotel"

5
14/12/2015

On arrival at the hotel we were made most welcome our room was first class and the meal later was exceptional my thanks to all the staff from myself and my wife will stay again at this hotel the walk to the city centre was 20min not 10 but that did not worry us in fact it did us good

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Jeffliz45 Thank you for your recent review of BEST WESTERN PLUS Bruntsfield Hotel. It was an absolute pleasure to host you during your stay with us, and am pleased that you enjoyed your stay. We do hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Absolutely great"

4
13/12/2015

We recently stayed at this hotel on our vacation beginning of december. The room is spacious, bathroom great. Parking is in front of the hotel and free of charge. Honestly we were lucky to find place as we heard this is an issue at the hotel. However there are many parking places nearby at charge (only working days and hours). 15 minutes walking distance to the center, everything seems close. I absolutely rate this hotel as a perfect value-money, with breakfast included, service and staff friendly and helpful. I did not experienced any issues or problem. Recommend to all travellers!

"Overnight stay"

5
12/12/2015

Wonderful Hotel, the room was spacious and clean, pillows perfect,breakfast excellent and the staff were friendly and professional. Would stay there again, next time for longer and would like to try the food.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Y1177ZHjeanb Thank you for your recent review of BEST WESTERN PLUS Bruntsfield Hotel. The team will be ecstatic with your review. We look forward to welcoming you back for a longer visit next time. Kind regards, Mark Lambson General Manager

"Excellent location"

4
11/12/2015

10 min walk to main centre and castle, town etc Clean, comfortable, helpful reception beautiful views across park. Lovely bistro in hotel, breakfast was good if not basic. Didn't eat in bistro but looked good value, Wifi was poor in room but would definitely return.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Nicola B Thank you for your review of BEST WESTERN PLUS Bruntsfield Hotel. We do hope that on your return you will dine with us in Bisque. I am sorry to hear that you had problems with the internet. We did recently change over our systems to a far superior service, however there were teething issues, which I am happy to say have been sorted. We look forward to welcoming you back. Kind regards, Mark Lambson General Manager

"Good location, helpful staff"

5
11/12/2015

We planned this visit a few weeks in advance and made the booking. Good location. On arrival, we were greeted very warmly by the staff and when advice was asked for, everyone was very pleasant and helpful. Room was excellent, clean, spacious and very comfortable. Breakfast was superb. Great variety, plenty of it and the cooked food fresh and well presented.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear HandJ2014 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. The team will be delighted that we left such a warming impression on you. They do strive for a genuine service excellence, that is not forced, but is in fact natural. And the kitchen will be overjoyed that there is yet another positive mention about the food. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"As good as ever"

5
11/12/2015

Our 6th visit and so good to be greeted by familiar faces. Another excellent stay with good food, room and attention to detail by the staff. The hotel is located on a good bus route with easy access to the city centre. Alternatively one can walk in across the Meadows.

"Great hotel not too far from City centre"

4
07/12/2015

We had a lovely room overlooking the main road and park area; reasonable view of Arthur's Seat. Great in room amenities and fantastic full breakfast. Car park is free but small. Edinburgh centre is walkable from the hotel, otherwise there is a bus stop outside.

"Weekend getaway to Edinburgh"

4
06/12/2015

Just spent three nights at this hotel (recommended by friends that live locally). Wanted to say thank you to the staff for their excellent, friendly and efficient service. In particular, a big thank you to the deputy manager Iain Henderson and to Angela who works on reception. We would definitely stay here again.

"nice restaurant"

4
05/12/2015

I had a Saturday lunch here with family and the food and service were very good. Nice glass extension onto a garden so good a light even on a dull day. The staff were happy to help with my low fat requirements. We had the turkey dinner and my husband had a bread and butter pudding which he said was 'alright'.

"Not a good night's sleep"

3
03/12/2015

Did not sleep well as mattress and pillows very poor and require to be replaced. We were in room 216 and toilet did not flush well if at all on occasions. We mentioned this on check. Breakfast was just okay could have been better. Disappointed and don't think we would use again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear D M It would certainly read that we have failed to provide you with the level of service and product that we pride ourselves on. In regards to your comment about the pillows, had you contacted reception we could have replaced the pillows for you, as we have a varied selection. We will investigate your further room comments fully. Breakfast is a highlight, as mentioned in many of the previous reviews, so it is very disappointing when we receive less than favorable reviews. It would benefit the team greatly if you could provide us with more details. You can contact me directly at [email protected] I look forward to hearing from you. Yours sincerely, Mark Lambson General Manager

"Great area, helpful staff"

4
02/12/2015

The hotel is located in a lovely part of Edinburgh, convenient to the University and the airport and not too far from Haymarket and the city centre. The room was comfortable and the staff very natural, helpful and friendly. The car park is free to guests but very small and the lobby could do with a freshen-up. The breakfast was a bit patchy (lovely coffee and smoked salmon but scrambled eggs and yogurts not very nice.) There were some problems with connecting to the new wifi system. Overall I was very happy with my stay.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear AineAiG Thank you for your recent review of BEST WESTERN PLUS Bruntsfield Hotel. The team will be delighted with your mention of their service and demeanor. I must apologize the lack of consistency with your breakfast. I will admit that this is the first complaint we have had about our yoghurt, as we pride ourselves on the quality of our food and suppliers that we use. I understand the frustration with the new WIFI connection, but this has been ironed out now, and I am happy to report that the new system is up and running. We do hope to welcome you back again in the near future. Kind regards, Mark Lambson General Manager

"Christmas markets"

5
30/11/2015

Perfect location to enjoy the Christmas Markets, Near bars restaurants and theatres. Staff very helpful and polite, room clean and very comfortable beds. Breakfast was good value for money, they did not have vegetarian sausages as advertised but that's my only complaint.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Heather B Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. We are glad that you found our hotel a great base for exploring the city, especially now with the many markets about. I must apologize for the lack of breakfast items. This is certainly a rare occurrence and will not happen again. We strive for service excellence in all that we do at the hotel, and we were certainly found wanting in this regard. We hope to welcome you back to the hotel, and promise that we will have both vegetarian sausage and haggis available. Kind regards, Mark Lambson General Manager

"GOOD STAY"

4
28/11/2015

I spent only one night, but I was very satisfied. The room was very large and comfortable. The hotel is well located and the city centre is easily reachable by foot in 10 min. the breakfast can be improved.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Comi A Thank you for your review of BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that you enjoyed your stay and that we ticked all the boxes for you. We hope to welcome you back on your return to Edinburgh in the near future. Kind regards, Mark Lambson General Manager

"Staff friendly enough but hotel dated and WiFi useless"

3
28/11/2015

Stayed one night travelling with work - got a reasonable advance rate deal but definitely wouldn't have been worth more. I stayed in an executive room which was large with one small window - large bathroom with no window so all felt a bit gloomy. The room and bathroom decor is very 80's. Patterned carpets and chintz. The most annoying thing was the lack of WiFi - apparently had been upgraded but no connection possible and as I was trying to work this was frustrating. Suggestions started and ended with turn it on and off again! On the up side it was clean and the staff were friendly. I wouldn't stay here again - feels quite corporate and impersonal but not fully up to speed as a 'business hotel' 3 star at best

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear familylondon It was very disheartening to read your review, as the team at the hotel strive for the highest levels of service possible in every facet of the business. This as many of our previous reviewers have mentioned makes us stand out as a friendly hotel with plenty of personality. I can only apologize for the inconvenience caused by the installation of our new WIFI system. We have endeavored to do this with as little inconvenience to our guests as possible in the past week, although intermittent service was a side effect whilst you were staying with us. That said the new system is up and running, and is a faster and more reliable service than before. In the past few days we have had many of our regular guest positively commenting on the upgrade. We do hope that you change your mind, and return to visit the hotel in the future. Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Yours sincerley, Mark Lambson General Manager

"Fantastic !!"

5
27/11/2015

Stayed here 23-25th November for the Christmas market and the hotel is highly recommended . Our room , a family , was amazing . There was a queen size bed and 2 singles ( plenty of pillows ) a 2 seat settee a table and 2 chairs . Along with a wardrobe and plenty of drawer space there was enough room for a game of 5-a-side !! Bathroom was big with 2 sinks and a giant mirror and the shower was excellent too . We only had breakfast 2 mornings ( excellent too ) so didn't sample the other meals in the restaurant . Spotlessly clean and Ideal location for the city centre ( about 20 min walk if you want ) buses are frequent and cheap also . All staff polite and courteous so really couldn't ask for anymore . Thanks to everyone

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear steve s Thank you for taking the time to write your review. It means the world to the team, as it emphasizes their impact on guests like yourselves. We are happy to hear that you didn't manage to start that 5-a-side game, as many of the team would have been disappointed not to crack the selection. We are overjoyed that you found your trip so satisfying, and we look forward to welcoming you back to BEST WESTERN PLUS Bruntsfield Hotel. Kindest regards, Mark Lambson General Manager

"Friendly hotel with spacious rooms"

5
27/11/2015

I was working in Edinburgh for three days, and this hotel was an excellent base, especially as it offered free parking for the duration of my stay. The room was really spacious and everyone I met was very welcoming. I enjoyed three dinners in the restaurant, with plenty of choice on the menu, and breakfast was similarly generous. The location made it possible to walk to the city centre for work (20 minutes) but there are also plenty of buses. There seems to be nowhere to park in the city! It was great to have an ample desk to work at in the evenings and very controllable heating in the bedroom. Simple things, but important.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear RJB65 Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. We do hope that this will now be your preferred destination, when you return to Edinburgh. Whether that is for business or perhaps leisure. You are correct in that Edinburgh is not very car friendly. There is certainly an emphasis on public transport. That is why we feel that offering limited parking for free helps to alleviate the stress that can come with driving to Edinburgh. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Great for short city stopover"

5
24/11/2015

Second time at this hotel, won't be the last. Excellent service all round, friendly staff great breakfast. The room was very clean & large, & the bed was comfortable. The bathroom was very good & the shower was excellent.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Stupotran Thank you for your continued patronage to BEST WESTERN PLUS Bruntsfield Hotel. The team will be thrilled with the compliments as they do their very best to make sure that all guests feel the way that you did. We look forward to welcoming you back. Kind regards, Mark Lambson General Manager

"Excellent weekend"

5
22/11/2015

The room was great...great bed,nice bathroom great view of the park. The restaurant was superb and the food we had was excellent. Brilliant service and a nice atmosphere. We also had a parking place allocated to use which was perfect. We then used the bus and took a quick 10 min bus trip to the center of town for Christmas shopping.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Flintanvil Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that you enjoyed the weekend stay with us. The restaurant team will be very proud of the mention. We look forward to welcoming you back in the near future. Perhaps for the January sales? Kind regards, Mark Lambson General Manager

"The best Best Western hotel I've stayed in."

5
17/11/2015

What a fabulous hotel. The room was brilliant, large with a lovely view across the park, we were thrilled as soon as we walked into it. A great bathroom too, clean and well appointed with no need to take toiletries because shampoo, conditioner, shower gel, body lotion and bath salts are all provided and replaced if used. The bed was pure luxury, extremely comfortable with good quality linen, we didn't want to get out of it! The staff are all lovely, friendly and helpful yet still professional. The restaurant was the best we have experienced in an hotel in the UK, warm and welcoming with great staff, not to mention how good the food was. Well I ought to mention it because it was excellent, we ate there every evening which is very unusual for us. A nice leisurely stroll to the Royal Mile, either down the road or across the park, about 20 minutes but taxis are relatively inexpensive if you don't fancy that. This was my first time in Edinburgh but it won't be my last and when I do come back The Bruntsfield will be my first choice of hotel, if not my only choice. I'd go back in a heartbeat without any qualms at all

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for the lovely comments you posted on TripAdvisor we are very pleased you enjoyed your stay in the hotel and also the food in our Bisque Brasserie. Staff really appreciate it when guests compliment the service given to them and I have passed your review onto each department. We look forward to welcoming you back to the Bruntsfield Hotel on your next visit to our lovely city.

"Great Hotel & Location"

4
16/11/2015

My wife and I spent a long weekend here on our wedding anniversary and the hotel met all our expectations. A spacious, clean well decorated room with very comfortable bed. Front of house staff were very polite and accommodating at all times. The location is excellent overlooking the park, A short 20min walk or 10min bus ride to the city centre and all it has to offer. We would definitely stay here again and would recommend it too.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
We appreciate you taking the time to post a review on TripAdvisor following your stay with us recently and we are delighted to read your very positive comments. We look forward to being able to welcome you back some time in the future.

"Brilliant!"

4
16/11/2015

Large room, comfortable bed, fresh towels, toiletries and refreshments replenished everyday. WI-FI ok but could be better. Breakfast was lovely. Ideal location just 20 minutes walk from all the city centre attractions. Would definitely stay there again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for posting a review on TripAdvisor following you stay with us. We are pleased you enjoyed your stay and found us to be in an ideal location. Regarding our free wifi, we are in the process of upgrading this service and this should be available from early next week. We look forward to welcoming you back on your next visit to Edinburgh.

"Fabulous"

5
14/11/2015

Stayed here again last week after our stay in 2014 for the festival. The same equally fabulous and very comfortable room and service and excellent food in the restaurant. Located in a quiet but well appointed part of Edinburgh either a walk or a bus ride away from the main attractions. That said there are many bars and restaurants only a couple of minutes walk away if you don't want to venture far. I'll be very glad to be back for a third time :-)

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Yorksfairy Thank you for your very positive feedback on TripAdvisor, we are delighted you enjoyed your return visit to both the hotel and our Bisque Brasserie. We look forward to seeing you again when you next visit Edinburgh. Regards

"Simply perfect!"

5
12/11/2015

My family and I were very impressed with everything at the Bruntsfield. Our rooms were spotlessly clean and beautifully decorated. The staff were very willing to help, especially with re-stocking my mothers need for several cups of tea and many sugars! Overall a great trip and would definitely recommend to anyone as perfect place to stay when visiting Edinburgh!

marklambson, Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Hi Catherine thank you for posting a review on TripAdvisor and for giving us such a glowing report. I am pleased you enjoyed your stay and that we were able to provide lots of tea and sugar for your mum during your visit. We look forward to welcoming you again the next time you visit Edinburgh.

"Brilliant Stay"

5
12/11/2015

I booked this hotel fairly last minute to attend a family reunion. We had three rooms all together. Myself and my girlfriend had a fantastic stay, the room was great, very quiet and clean. We both love a strong shower and it certainly didn't disappoint! I did get attacked by a giant spider, but luckily I survived... The bar area was great and the staff were fantastic! I did promise to mention a few names but unfortunately they now escape me! But a special shout out to Lewis (I think) from Falkirk, and the accident prone lady who needs 'special insurance'... It is thanks to these two that my girlfriend now knows that a haggis is actually an animal round in the highlands! Amazing! (It's lucky she's pretty...) Breakfast was apparently fantastic, unfortunately I was too hungover to attend but the reports were great. Excellent location to the city centre, about a 20 minute walk or £8 in a taxi so a great location. Really would recommend this hotel, very reasonably priced compared to the area and the staff really did make the stay very enjoyable! Thanks again to all and sorry for the lack of names!

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Hi Chris thank you for your review, I am pleased you enjoyed your stay with us. I have passed your comments on to Lewis, and just to let you know I am going on a haggis hunt this weekend so hopefully will bag some of the little blighters for Sunday dinner. We hope to be able to welcome you back to the Bruntsfield Hotel and Bisque Bar some time in the future.

"Welcoming Friendly Hotel"

5
11/11/2015

We were made to feel special as soon as we walked through the door, we were upgraded to a beautiful cosy room with a four poster bed, the staff were helpful and friendly our entire stay. The hotel was clean tidy and welcoming.

marklambson, Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for placing a review on TripAdvisor. We are pleased you enjoyed your stay and were given a true Bruntsfield Hotel welcome. I hope you will have many happy memories of your stay with us and we very much look forward to being able to welcome you back in the future.

"Lovely hotel "

5
11/11/2015

Stayed here to visit our daughter who's at university in Edinburgh. It was very comfortable, friendly, helpful staff and a good location. Breakfast was nice with a good choice. I'd definitely stay again! The bed was huge and very comfortable. Large bathroom with shower cubicle and bath. Highly recommended.

marklambson, Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Thank you for placing a review on Trip Advisor and for the very positive feedback following your stay while visiting your daughter. Our breakfast ensures a good start to your day whether you are shopping or sightseeing and I am pleased our staff were helpful and friendly. We look forward to welcoming you back on your next visit to Edinburgh.

"Beautiful Bruntsfield"

5
08/11/2015

We stayed at the Bruntsfield for five days at the end of October. The hotel is in a lovely location about one and a half miles from the city centre. It is a nice walk into Edinburgh either down the streets or a more picturesque walk through the park. Our room overlooked Bruntsfield Links and although on a main road this did not affect our enjoyment. Our room was a superior room and was huge! Lovely big bathroom with bath, separate shower cubicle and two sinks. We also had a separate sitting area which was a great area for dressing in. The staff at the hotel were friendly and efficient throughout from the receptionists, housekeeping, restaurant and bar staff - nothing was too much trouble! The food was superb - particularly enjoyed breakfasts where scrambled eggs and smoked salmon was a favourite of mine but my husband loved the Scottish breakfast and became a firm fan of haggis! Whilst it is fairly easy to walk into the city, the local buses are superb and run about every ten minutes - £1.50 for a single journey and £4 for a day ticket. This is a cheap and easy way to get around. We had a superb stay at The Bruntsfield and will certainly be back! We are frequent users of the Best Western Hotels but can see why this one is a "Plus".

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear BevnPhil Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. Another convert of haggis, fantastic. We are happy to hear that you enjoyed your breakfast each morning. Your description of the room, could not have been better. We are glad that you enjoyed the space of our superior room, and that you managed to spend some time to enjoy it. The location is ideal in that you are away from the hustle and bustle, yet close enough to venture in. The bus is certainly a great link for transport to and from the city, and on dry days, the Meadows is a great wonder too. Thank you for your comments about the team and their service. I am sure that it will brighten up what is a very dark and dreary day here in Edinburgh. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Pleasant Surprise"

4
01/11/2015

Lovely hotel for the price, excellent hotel staff, everything is very clean, good wifi in rooms, good breakfast options, easy walk to the city bus, some good restaurants nearby. I'd certainly stay here again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Christina H Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that we were a pleasant surprise. Our goal is certainly to exceed guest expectations, and we are glad to hear that this was the case. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"BRUNTSFIELD HOTEL"

5
31/10/2015

Could not fault this hotel - excellent breakfast with a great choice of foods.. Really comfortable bed. Clean and tidy room which was always made up to a very high standard. We shall certainly return to this venue when visiting Edinburgh again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Brian B Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Our breakfast receives another mention. It really does set one up for the day, no matter what you have planned. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Very civilized city visit"

5
31/10/2015

My son and I stayed here, visiting my daughter at uni. We were given a very suitable room, tastefully decorated, immaculately clean, and the whole hotel has some lovely character. Reception staff were helpful and friendly when needed (mostly re buses into city centre). FYI the hotel shower gel etc. is very good and helpful if you are travelling hand baggage only. Location is great if you don't want the noise of the city centre and Bruntsfield is a beautiful part of Edinburgh. We tended to have busy days out doing tourist things, and then eat at restaurants in Bruntsfield (loads of choice of non-chain restaurants).

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear tkh230 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. You certainly seemed to have enjoyed your stay in Edinburgh, and with us. We are a popular venue for families coming to visit their children, and siblings at University. We are in walking distance of both Edinburgh University as well as several campuses for Napier University. The parking helps as well, as many parents look to bring as much with them as possible for their children. And with parking at a rarity in the centre, it is peace of mind to know that the car can be left at the hotel whilst visiting. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"A Boutique Hotel at it's best."

4
30/10/2015

What a beautiful place! We stayed here over the New Year and it was absolutely stunning. The building has been sympathetically renovated and has kept its integrity. There is a wonderful feeling about the place as soon as you walk in.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Lisa F Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. With Hogmanay right around the corner, a scary thought, your review came at the perfect time to remind people how wonderful Edinburgh is for the festivities. We hope to welcome you back again this year. Kind regards, Mark Lambson General Manager

"Great location good place to stay"

5
29/10/2015

Excellent large room which was surprisingly warm despite being at the end of October and we didn't have the heater on. Room was an "executive family room" with an enormous double bed and my son had a bunk bed to himself. The hotel is a good 20-25 minutes walk away from the Castle / Princes Street but it is a very pleasant walk through the Meadows. The Bruntsfield area is away from the hustle and bustle of Princes Street / Castle and is full of small independent shops / coffee shops / restaurants and I'd recommend the area. Staff are very helpful - I had an issue about checking in on the FlyBe web site but they managed to sort it out for me. Excellent breakfast, individually cooked rather than just serve yourself.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear bluechris2013 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are glad to hear that the front office team managed to assist with the flights. You are absolutely spot on about the location beign away from the hustle and bustle. Close enough yet far enough. The Bruntsfield area is ideal for a little wonder. We are happy to hear that your son enjoyed his bunk beds. We hope to welcome you and your family back again soon. Kind regards, Mark Lambson General Manager

"holiday /visit family"

5
28/10/2015

it would take too long to single one person out all the staff went the extra mile to make a pleasant stay the room i had was in the front of the building great breakfast and very good service my 9year old grandson lives in morningside just 10 minutes from the hotel he had breakfast one morning he likes the staff

"overnight for a party in the hotel"

4
28/10/2015

We stopped overnight for an engagement partyThe hotel was very nice. Check in was smooth and efficient, the room was very nice and a good size as was the ensuite (hard to better the room). Breakfast was also very good. Parking is limited the car park was full so we paid and parked across the road, but the hotel also had a few spaces on a side street we were unaware of this until check-in.

"Convenient location, great view and comfort place"

5
28/10/2015

The location of the hotel is great, opposite to the park and not far to walk to the castle. There is parking space in front of the hotel. The rooms are designed differently between 2 wings of the hotel(...I guest). My room look more modern than my friend's room. But it's a bit smaller. The corridor to the room is bad! Yes, it's so bad and not friendly for travelers who have large luggage. Because there are many steps along the corridor. We have to up and down with heavy suitcases. However, the hotel is good and comfort. Parking is free. The room looks like new. Large bathroom with full amenities. Also, WIFI is stable both at the lobby and in room. And i love the cookies! We love this hotel. It's our best stay and valued for money.

"last minute trip to Edinburgh"

5
26/10/2015

This hotel is really great. From arrival to departure, we had a great stay. Free parking, great room upgrade, great breakfast. Could not fault anything, iron and ironing board brought up to our room. Comfortable pillows, soft/firm. Good location, free wifi. Friendly unobtrusive staff. Easy check out. We are fans of ~Great Western and stay with them internationally whenever possible. So it's a thumbs up from us.

"Another Lovely Stay"

4
26/10/2015

Stayed for a break for probably the fifth year in a row at this hotel. Great value and very friendly. Lovely walks through the links into town. Only niggle was the room upgrade with the package. We paid an extra £80 for the top room. No robes, slippers, fruit ice etc as advertised with the best room. Had to query it , but it was resolved quickly and with good humour, so thanks. Would gave got 5 star rating if this had been done initially. Enjoyed dinner on one evening and breakfasts were very good, as always. Really lovely restaurant staff, especially the breakfast lady that has been there every time we go.

"First stay in Edinburgh"

4
26/10/2015

Excellent location for visiting the sites of Edinburgh; it took us only about 20 minutes to walk to the castle. Very comfortable hotel, reasonably priced, very helpful staff - we will definitely use again.

"Best Hotel and right location"

4
25/10/2015

Its great experience to stay in Best Western @ Edinburgh recently for a week. It was very good hotel with quality of service and comfort. I had good time with my friends together. Only suggestion I have is , Break fast menu should be changed timely for keep in up of taste change in customer experience..

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Srinivas777 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Your comments have been taken on board, and whilst we are very proud of our breakfast offering, we do look at evolving what we have to offer. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"What a great find!"

5
23/10/2015

Loved staying here, very friendly hotel with everything you need. Well priced! Only a short bus trip away from the heart of Edinburgh, or a nice walk either through the beautiful meadows. Lots of little cafés and nice shops nearby. Breakfasts were good. We had one of the smaller rooms but it was still plenty big enough. Free onsite parking!! Unheard of in Edinburgh so a great bonus. Will definitely stay again if in Edinburgh again.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Muffinman84 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Our free onsite parking is certainly a rarity in Edinburgh, and as you can imagine is extremely popular. As you mention we are only a short bus ride, or a walk through the Meadows, to the city attractions. We do hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Wish we were staying longer!"

5
22/10/2015

A traditional hotel, with all mod-cons. It kept a feeling of classic Edinburgh, whilst being up-to-date with facilities. Staff were friendly and although we didn't use the restaurant only because we had already eaten - it looked very nice and the menu was very good. There was a lot of choice for breakfast: cereals; cold meats; fruits and berries etc and the cooked breakfast menu enabled you to choose the amount of food you wanted from the breakfast items. We would definately book this hotel again but would stay longer than the one night stay we had.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Ellen A Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We do hope that you do stay longer next time, and can try out even more options at breakfast. And do hope that you can dine in Bisque on one of your evenings with us. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"Family Get-together"

4
20/10/2015

We stayed as part of a family group in five rooms, as guests of my sister-in-law. Check in staff were helpful and efficient. Our room was superb - large, clean, and comfortable, with an enormous bed. Importantly, I slept well despite being on a busy main road. Room decor was slightly tired and would benefit from fresh wallpaper or a coat of emulsion. We had dinner on two nights. The first night wasn't wonderful. My Diet Coke was very watery. Regular Coke was similar. Prawn cocktail looked good, if a bit light on prawns. However, they prawns were small and tasteless. Perhaps they had been defrosted too quickly. My main course was a gourmet burger. Wrong choice - it was dry and tasteless. McDonalds would have been better. Panna cotta was ok. Following night was slightly better. Those who ordered Coke were served bottles - so I guess they realised they had a problem. Pate looked good but was rather tasteless. Fish and chips was very tasty. Sticky toffee pudding also enjoyable. Nice breakfast on both mornings fairly standard 4 star fare - with hot food items cooked and served to order.

"First Class"

5
20/10/2015

Whilst only stopping at this hotel for business reasons, I can only say the whole offering from the Hotel is superb. All rooms are excellent, great service and reception from all members of staff from the front door to the restaurant which offers excellent food. Haggis for breakfast is a treat and would recommend to all. Liked so much would certainly consider for a family stop, family rooms are also of excellent standard - bunk beds for kids and large room for parents / carers.

"Great location with free parking an added bonus"

5
18/10/2015

This was our last nights stay of our Scottish tour! Finishing off in beautiful Edinburgh and we weren't disappointed, this hotel is in a great location, walking distance to all Edinburgh has to offer and includes the free parking onsite too. The room was great, walls a tad thin (we had an adjoining room with the communal door locked), so not sure if this is why we could hear our neighbours cough at night, but apart from that, the service & food was very good, special thanks to the lady on checkin who checked us in early & lowed us a extra hour on checkout

"Comfortable, affordable, great location"

4
16/10/2015

Bruntsfield Inn was a great spot for our four days in Edinburgh. Located about a 15 minute walk through The Meadows (a large green space with tons of history including a free to play pitch and putt golf course (Bruntsfield Links), past the university and up to the Royal Mile. Our room was a double room with a small separate seating room and large, well-appointed bathroom with separate shower and also a tub. The room wasn't what I would describe as luxurious, but it was very clean and well serviced during our stay. We were a bit concerned that we faced the road, however, even when leaving the windows open for fresh air, we had no issues as the road just isn't that busy at night. The view over The Meadows was very pleasant and was perfect for people watching. My husband and I are runners, and again, this location lent itself nicely to an early morning exploration through the park and on an extended run one morning to Arthur's Seat. A full breakfast was included in our room rate and consisted of both hot and cold items, and some of the best haggis we tried. We didn't eat dinner in the restaurant, although it came recommended. For those travellers needing a gluten-free diet, the breakfast provided a variety of items. The Front desk staff were accommodating and the only thing we needed that they weren't able to assist us with was the whereabouts of a local do-it-yourself laundry. There wasn't a concierge on staff, but when asked about particular tours, restaurant reservations, they were more than happy to investigate for us. One suggestion would be for the hotel to buy a few old golf clubs for the pitch and putt game on the Links. We really wanted to play it, but didn't have the equipment. That would definitely have added to the experience!

"Fabulous"

5
15/10/2015

We stayed in a mini suite room 116. It was lovely, a real treat after a week of different B&B's whilst touring the North Coast 500. The staff were welcoming and helpful. The food both breakfast and evening meal was delicious.

"wedding weekend"

5
10/10/2015

Spent last weekend in "Auld reekie", The old name for Edinburgh. The Brunsfield is situated in an area of quirky shops, restaurants and bars and is a gentle 15 minute stroll to the main shopping areas at Princess Street. The rooms are spacious, beds are king sized, tons of space in the bathroom. The staff are first class, nothing is any bother and the receptionists are are cheery bunch who always have time for a "wee blether!" Bar service excellent, and all of this at very competitive prices. I hope the young lady to whom I gave my "designer Ha Ha" reading glasses is enjoying them. A must to return.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Gerald H Thank you for taking the time to re submit your review of BEST WESTERN PLUS Bruntsfield Hotel. It means even more to the team, that you have done so, as it indicates the impression they have made on you during your stay. Your glasses have become quite the talking point in the hotel since your last review, so our team member is enjoying the attention. We look forward to welcoming you back again soon. Kind regards, Mark Lambson General Manager

"What a great hotel "

5
10/10/2015

This is a fantastic hotel to stay in. The rooms are large and being in Edinburgh transport is easy. The food us excellent and the hotel staff are friendly and helpful and go out of their way to make you feel welcome. I would recommend this hotel to anyone.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear Jonathan G Thank you for reviewing BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that you enjoyed your trip and that you managed to dine in the restaurant. Our team do strive for service excellence, and genuinely enjoy their jobs. We feel that if you build the right working environment then the guest experience will be enhanced. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Weekend break"

5
07/10/2015

Found it easy to park and good quick pleasant check in. Room was spacious and modern with large window overlooking the green opposite. No problem with road noise. Bed very large and very comfy. Bathroom was modern and clean and we had a seperate door inside the room so no corridor noise. Plenty of cupboard space Breakfast was good and served to your table. Staff again were pleasant and attentive. Really enjoyed our stay and will stay again. Good location for centre.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear SteBrizz Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. Our car parking facilities do help to put those guest travelling with cars minds at ease. We are glad to hear that you enjoyed your stay, and that you found staff attentive and friendly. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Great Hotel"

5
05/10/2015

Just returned from a weekend break in Edinburgh. We had a very enjoyable stay at the Bruntsfield. It had everything I want from a hotel. Clean, comfy beds, good quality food and the staff were excellent. The hotel is about a 30 minute walk from Princes Street, but there is a very good bus service and the fare is just £1.50. There are 2 or 3 good restaurants within walking distance, Café Grande and an Italian restaurant, they are very busy so its a good idea to book.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear tazzhull Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that you enjoyed your time with us. It is a nice walk into town, but when we do receive that very allusive rain, then the bus is a great option as well. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Great location, lovely hotel"

5
04/10/2015

Twin room was spacious with bay window, proper furniture, facility for making tea and coffee. All very clean and lots of room. Friendly service, good breakfast choice, and great location for Napier college, and the lovely Bruntsfield / Morningside area. And strict no smoking policy :-)

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear JLK2011 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are happy to hear that we ticked all the right boxes for you, and that you enjoyed your time with us. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"4 night break"

5
02/10/2015

Exactly what we wanted for a 4 night break. Excellent customer service - all staff were extremely helpful and pleasant. Food was excellent. Quiet part of outskirts of Edinburgh but easy to walk to city centre. Plenty of buses, stops were 5 mins walk from front door of hotel. Would thoroughly recommend this hotel

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear RAF131 Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. The team will be over the moon with your comments. They endeavor to provide the highest level of service excellence, and we are happy to hear that they delivered this to you. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager

"Pleasant outcome of last minute booking"

4
01/10/2015

last minute booking for just one night but I was given a large double (No 4 at the front of the hotel but no problems with noise) with king size bed and lovely bathroom with a small room with bunks as well. Check in/out very efficient and very attentive breakfast staff who rustled up a smoked haddock despite it not being on the menu. Add in a lovely setting on the Meadows and parking on site- all in all a very good experience.

marklambson, General Manager at BEST WESTERN PLUS Bruntsfield, responded to this review
Dear johnleeson Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel. We are glad that you could enjoy your haddock in the morning. Our kitchen team are certainly welcoming in helping with guest requests. We hope to welcome you back again soon. Kind regards, Mark Lambson General Manager