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Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, Selkirk

4.5/5  - basé sur 383 notations.
Linglie Road, TD7 5LS, Selkirk, Great Britain - See map

The Best Western Plus Scottish Borders, Selkirk Philipburn Hotel enjoys a peaceful and tranquil setting within four acres of beautiful woodland grounds and gardens. And soon, you could be enjoying it too! On the outskirts of the historic border town of Selkirk, this centrally located accommodation is ideal for touring places of local (and arguably national) interest including Floors Castle, Dryburgh Abbey, Abbotsford House (home of Sir Walter Scott) and Bowhill House and Country Estate (home of the Buccleuch Family). Featuring 12 individually styled and intimately comfortable rooms, some with mezzanine floors and balconies overlooking the gardens, you'll have plenty of room for doing absolutely nothing, while spa baths offer a fast-track to feeling great! Family accommodation is available in the lodges and studio rooms situated in the grounds of the hotel, and whether it's a table for two or a family feast, our restaurant features fine dining menus using the best of local produce! Enjoy fishing on the River Tweed or walking, cycling and game shooting in the heart of the Scottish Borders, and be our guest.

Best Western Plus

Scottish Borders, Selkirk Philipburn Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 383 guest reviews
NOTE ISSUED
Excellent
275
Very Good
77
Average
18
Poor
9
Terrible
4
REFER TO NOTICE
Business Business
32
Couples Couples
242
Family Family
50
Friends getaway Friends getaway
33
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful break in country hotel"

5
06/07/2018

Lovely setting for an excellent break in first class hotel. Staff were all very friendly and local and were all able to give first class tips about where to visit. Very pleasant gardens, ideal for a drink before dinner. Restaurant offered a good range of delicious food, all freshly cooked. Hotel is dog friendly!

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear JohnS1950, Thank you very much for your review! We are delighted to hear that you enjoyed your stay at the hotel. We are please that you found all off the staff friendly and welcoming and enjoyed a lovely meal in the restaurant. We hope to welcome you back to the hotel in the future.

"Lovely hotel"

5
23/06/2018

On a Borders excursion, with a focus on visiting Abbotsford, we stayed overnight at this hotel. We enjoyed our stay in the split- level deluxe room named, appropriately, "Abbotsford."A note of caution : there was a 14 step stair between levels. Not a problem for us, but it might be for some people. The accommodation was delightful, spotlessly clean and enhanced with touches of elegant decor. We enjoyed pre-dinner drinks on the private balcony overlooking attractive gardens. Next morning we enjoyed an invigorating en suite jacuzzi. Both dinner and breakfast were enjoyable. The staff could not have been more pleasant and helpful. The public areas of the hotel were attractive and comfortable, showing the same attention to design and detail.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Liz M, Thank you very much for your review. We are delighted that you enjoyed your recent stay at the hotel and found the food good and the accommodation comfortable. As the hotel is a former dower house all of the rooms are individual - we understand that each guest has individual requirements and we endeavor to meet requests and requirements at the time of booking. We hope to welcome you back to the hotel in the future.

"Great option for exploring Scottish Borders"

5
13/06/2018

Excellent premises, with a delightful outdoor area, very nice for dining when the weather allows it. Fine cuisine, with generous rooms. Great location for exploring the Scottish Borders, being located near Peebles, Melrose and other little towns in the area. All the staff was extremely kind, making my stay very pleasant.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear jvfermon, Thank you for your lovely review. We are delighted to hear that you enjoyed the food at the hotel along with the grounds. We are pleased that you found our central location ideal for exploring all the Borders has to offer. We hope to welcome you back to the hotel in the future.

"Welcoming"

5
13/06/2018

Deserves top spot. Nice hotel, clean, quiet, friendly staff. Lovely gardens. Menu varied and food well cooked. Modern, well equipped, private accommodation and comfortable public areas. Location slightly out of town and none the worse for that. Pet friendly.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Christopher P, Thank you very much for leaving a review. We are pleased to hear that you enjoyed your stay with us and enjoyed the food and accommodation. We are delighted that you found all staff helpful and friendly. We hope to welcome you back on your next trip to the Scottish Borders.

"nice hotel"

4
04/06/2018

nice hotel app 1.5 miles from selkirk town centre. excellent location if you are planning to make use of the numerous walks in the country or as a base for visiting other border towns. app 20 rooms in the hotel spread over 2/3 floors however no lift in the hotel that i am aware of or was made aware of by the staff.windy, small stairs and some of the room doors are also quite small and if you are over 6ft 2 you may need to duck. lovely garden grounds out the back of the restaurant/bar area that you can sit and relax. a small but nice lounge area with comfy arm chairs if you want it a little quieter where you can read a paper or a book. i have stayed a couple of times now and the menu looks to be good and the 2 meals i have had were cooked quickly and the food was excellent. a small range of local craft beers and lagers available from the bar. staff are friendly and helpful. as i was travelling on works business i was on a room only basis and when i inquired about breakfast i was quoted £13 / £13.50 for this which was disappointing as this seems quite expensive compared to other similar type hotels which i stay in frequently. over all a nice hotel with friendly staff and excellent food.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Allan S, Thank you very much for taking the time to leave us a review. We are pleased you found the lounge and garden areas peaceful and comfortable and where able to enjoy a hard earned beer from our local selection. We are disappointed to hear that you felt breakfast was expensive, we do offer a reduced rate should you wish to book breakfast at the time of your reservation. Breakfast includes a full continental buffet selection with cakes, cereals fresh meats and fruit, along with table service for any hot food including a full Scottish Breakfast. We are delighted to hear that you found the staff very friendly. We do hope to welcome you back to the hotel in the future.

"average"

3
11/04/2018

Pretty location, clean hotel, staff on the whole were friendly. Strange mezzanine rooms so that we had to go down the stairs to use the toilet. It was a bit bland and dark in decor and we thought overpriced for what you were getting. Travelodge has more style! Bar was empty with no atmosphere. Restaurant ok.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Kay R, We are pleased that you enjoyed the location and cleanliness of the hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Philipburn Hotel;"

5
07/04/2018

Very welcoming and friendly. Very restful and in a lovely setting. Staff extremely efficient and well informed. Nothing was too much for them but at the same time they were not pushy or overbearing. An ideal place for the older generation. We look to visiting more Best Western hotels in the future.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear marilynt952, Thank you very much for your review. We are delighted to hear that you found the hotel and staff warm and welcoming and that all staff you en counted where efficient and informed. The hotel itself sits in its own grounds with plenty of walks nearby. Selkirk is an ideal base for exploring the Scottish Borders. We hope to welcome you back to the hotel in the future.

"Good stopover"

4
03/04/2018

Our room on the second floor was very spacious with a super king bed and views over the front of the hotel. We arrived late, just in time for a quick drink before dinner. The lady acting as receptionist, barmaid and waitress was very welcoming and helpful. The food was disappointing - both my salmon and my husband's smoked haddock were over cooked and not very hot. Breakfast was much better with a nice selection of continental options and the freshly cooked items we had were lovely. We would stay here again on our way north.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Jackie D, Thank you for leaving us a review! We are pleased to hear that you found the bedroom comfortable and enjoyed the views over the front. We are delighted that you found the selection at breakfast great and enjoyed a lovely cooked breakfast. On behalf of our entire team, I would like to apologize for not exceeding your dinner expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Lovely hotel"

4
21/03/2018

Spent the weekend at this hotel , the staff are very friendly and helpful nothing is to much trouble for them , the accommodation was very good a split level room is what we had my wife's only concern with it was no mirror on the bedroom level a minor thing I know but it seemed important to my wife , the food was good in fact the sirloin steak was very good although a little expensive other than that no complaints breakfast is what you'd expect plenty variation and well cooked if we were to return to Selkirk we would certainly stay here again

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Michael T, Thank you for your review. We are delighted to hear that you found all of the staff friendly, welcoming and very helpful. We are pleased to hear that you where able to enjoy a meal in our restaurant and enjoyed your stay in one of our Mezzanine Suites. We look forward to welcoming you back in the future.

"Luxury accommodation in a peaceful relaxing setting."

5
18/03/2018

To be honest, there's not a lot to Selkirk, so don't expect a shopping metropolis with cinema complex and a multitude of eating-out venues. However, what it does have is the Philipburn Country House Hotel, and that's reason enough to be in this town! I was visiting for a belated birthday stay along with my other half and despite the weather forecast of the mini 'Beast from the East' biting back, off we duly trundled in the old charabanc down to the outskirts of this borders town. The hotel is located off Linglie Road on a quiet and peaceful hillside setting, tucked away inside a forested grove, creating its own private haven of solitude. Driving up the tree-lined road, the vista opened up and there sat, looking quite resplendent, the Best Western Plus Philipburn Hotel. There's plenty of parking, including disabled bays and an electric vehicle charging point. The car park areas are all well lit at night, so for those who may have had a shandy or eight too many, or, like me, decided to sample the vast and quite expansive malts menu, are unlikely to 'come a cropper' on your after-dinner stroll. Disabled access to the main hotel was excellent with no steps into reception, the lounge, bar or dining areas. Rooms in the hotel are on upper floors, however, the hotel does advertise that it can provide a disabled fully accessible room for guests who require it. On arrival, we were very warmly welcomed by uniformed local staff at reception, who checked us in promptly, explained the details of breakfast times, made a reservation for dinner for us and then escorted us to our room, before showing us the free wifi password. We had booked a standard double room, but upon being shown into room nine, the Roxburgh Suite, it was quite obvious this was no 'standard' room that I've ever encountered on my travels before. The room was a mezzanine style twin-level, with the lounge and bathroom on the ground floor and a King size bed on the upper floor, reached by a spiral staircase. Executive, stylish, upmarket and elegant doesn't really do the room justice. The lounge area was fitted out with a two-seater settee, a single armchair both in suede leather, a very large flatscreen TV, a coffee table with a selection of guest information books, a side table with a complimentary refreshments tray and homemade shortbread biscuits. Also located on this level is the large bathroom containing an over-bath power shower, and did I mention that the said bath is a jacuzzi model? There were plenty of towels provided, shelving for toothbrushes etc by the sink along with a floor-standing cabinet for storage. The only extra I'd have liked to have seen would have been some towel hooks at the back of the shower screen. As it is, you'll either have to leave your towel on the floor or pad across the floor dripping water to reach it. But believe me, this is no criticism, merely something the proprietors may care to consider for the future. The bedroom area is on the upper floor and is a large King Size bed, a dressing table with mirror, and, in our case, a small balcony overlooking the Koi pond and car park area. Just off this room is a hanging space wardrobe. From our point-of-view, there was nothing extra needed in the bedroom, and for someone who has trouble with hotel beds a lot of the time due to a previous back injury, I slept like a baby, albeit a rather large one! In short, unless you are the kind of person who stays at The Ritz, The Burj Al Arab or the Morgan Plaza you'll have nothing to worry about with this room. If however, the former is your 'normal', then why on earth are you in Selkirk! The main hotel has a lounge area with plenty of comfortable seating and a gas 'living flame' fire, a selection of books in the bookcases, and a huge selection of magazines to suit all tastes. Well, I say all tastes, but if you're a ferret breeder, you may struggle! They even throw in daily papers for their guests. The bar area has a 'snug' attached where snack type meals may be eaten, as well as a comfortable lounge area with another fireplace. The dining area has ample capacity for all guests given there are only 20 rooms at this fine establishment. One point of note was the finishings and attention to detail in all areas of the hotel. Nothing was out of place, clashed or was so garish that it required you to don your sunglasses. Everything had an air of refined old-elegance, allowing guests to relax and enjoy it. We ate at the hotel on both nights, and whilst not an extensive menu, it was adequate, having been supplemented by a daily specials choice. I had no complaints about the food, and for those who follow my reports, will know I am not slow to criticise in this area. What flavours this element of my review is the fact that we stayed here in March at the tail end of winter, and were two of only six guests who were resident that weekend. Many other hotels would have been closed as it just wouldn't have paid to remain open. The food choice, albeit limited, was perfectly fine, and what we had was well cooked, fresh and a good portion size. Not much more to add really. Breakfast is a buffet style with all the usual options of cereals, preserves, bread, fruit, yoghurts, cakes, cold meats and cheeses, smoked salmon etc. Hot choices included scrambled eggs with oak-smoked salmon in a cream and chive sauce, kippers with lime marmalade, eggs any way you like them cooked, full Scottish breakfast, with, it must be said, a black pudding which rivalled Charley Macleod's of Stornoway, and all orders are taken by a waitress at the table. The second point of note was the professional, knowledgeable, helpful and downright friendly manner of all the staff. There was no doubt that those I encountered were enjoying their jobs and not just in it for the money, they all had time to chat, even the chambermaid, and were eager to learn more about us and to offer advice. There was no 'falseness' about it which I so often experience. To that end, kudos to the proprietors, who I also met and had an interesting discussion over the merits of being part of a 'chain' but remaining a privately-owned hotel, who obviously invest in the right staff for their hotel. Would I stay again - absolutely, without a doubt, and hope that I might just have reason to be in the borders region on business in order that I can experience the Philipburn Country House Hotel once more.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear The-travel-writer, Thank you for the lovely review! We are pleased to hear that you enjoyed a recent stay at the hotel and found your room warm, welcoming and comfortable. Selkirk is a great base for exploring all areas of the Scottish Borders and is fantastic at the local Common Riding in June where the town comes alive - it really is something! We are delighted that you found all of the staff accommodating, friendly and helpful. It was a delight to meet you and we hope to welcome you back to the hotel in the near future.

"Is this the best hotel in the borders?"

5
14/03/2018

Went for an overnight stay with my wife with a voucher. Hotel put us in one of their best rooms on 2 levels. R oom is of a high standard with a huge bathroom and jacuzzi bath. All staff very helpful and friendly. Lovely area near the reception to relax and read the papers. Food good with a very reasonably priced wine list. Only gripe was the price of a sirloin steak at £27.50! Breakfast good and again excellent friendly staff. We will be back give it a try!

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear broonie03, Thank you for your recent review. We are delighted that you found the hotel room fantastic and that it exceeded your expectations, each of our rooms are individually styled so no two are the same! We are pleased that you found time to relax in the lounge and enjoy the morning papers! We look forward to welcoming you back to the hotel in the near future.

"Grear venue and staff sadly let down by quality of food"

3
13/03/2018

Overnight family stay (3 people) Lovely hotel interior, very cosy and warm. Excellent staff/customer service. We had the Earlston suite. Despite assistance from staff to accommodate late change to our booking from couple to family, unfortunately our daughter wouldn't sleep on the additional bed on the lower level of the suite. This made for an uncomfortable night for Dad. No fault of hotel/staff The whole experience was let down by poor quality of evening meal hence the average scoring. Brekkie ok. Not sure as the place was quiet, no chef on duty, as this was not chef prepared food. We wouldn't stay again.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Toby T, We are pleased to hear that you found the staff helpful and pleasant, and found the hotel warm and welcoming. On behalf of our entire team, I would like to apologize for not exceeding your expectations in regards to your evening meal. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"First rate hotel in perfect setting "

5
26/01/2018

High standards abound here. Rooms are very comfortable and elegantly furnished. The semi rural setting gives you a feeling if seclusion despite Selkirk being so close. Staff exceptionally friendly and helpful. Make sure you eat in the restaurant - too notch. Haggling s started followed by venison could not have fed better. Breakfast of similar high standards with genuinely friendly waitresses. Unfortunately Selkirk is not on a route I use often otherwise I would stay regularly. Excellent !!!

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Craig M, Thank you very much for your recent review! We are delighted to hear that you found the rooms comfortable and welcoming, and also found the staff excellent! We are pleased that you where able to enjoy a meal in the restaurant and enjoyed breakfast. We hope to welcome you back to the hotel in the future.

"Overall a good experience"

5
22/01/2018

The hotel was good, staff are friendly and the food is good. A place that can cater for all types of visitors to the area. The management are very helpful and accommodating. We are looking forward to our next stay there during the summer.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear SCHBath, Thank you for taking the time to leave a review. We are pleased to heat that you found the food good and the staff friendly and helpful. We look forward to welcoming you back to the hotel on you next visit to the Scottish Borders.

"Fab hotel"

5
05/01/2018

Only stayed 3 days, didn't want to leave. Staff were friendly, nothing was too much trouble, owner a delight, made us feel like part of the family. A very relaxing environment, the decor and attention to detail spot on. Nice walks around the surrounding area. Food was tasty and nicely presented. Receptionist, Katie i think? Impressed us most, nothing was beyond her or too much trouble, she even helped us with the bags. A big thank you to everyone, will come back and stay.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear jrsilverfox, Thank you very much for your lovely review. We are delighted to hear that you had a lovely stay with us. We are pleased that you found the staff most accommodating, friendly and helpful. We hope to welcome you both back to the hotel in the future.

"Fabulous Hotel"

5
18/11/2017

Staying in the Philipburn Hotel at the moment. Rooms are stunning in this hotel, our room is over 2 floors, livingroom area and huge bathroom on lower floor, then a beautiful bedroom up a flight of stairs, the bedroom has a small balcony which looks put over a fishpond. The staff are very friendly and cannot do enough for you. The food is amazing, dinner last night was of a very high standard and the breakfast is the best I have ever had in a hotel, great choices from cold buffet to various cooked breakfast and nothing is any problem for the staff. If you are in the Borders book into this hotel you will not be disappointed . Warm and cosy and extremely friendly with superb food. Well done all.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Caron S, Thank you for your lovely review. We are delighted to hear that you enjoyed your recent stay with us and found the room comfortable. We are pleased that you found all of the staff welcoming and friendly. We will certainly pass your comments on to the team - our Chef will be delighted to hear the comments about the food and breakfast! We hope to welcome you back to the hotel in the future.

"A Hotel Scotland can really be proud of..."

5
15/10/2017

We travel a lot, not always sure where we will be staying on any given night. In early October we made a quick trip to Scotland to visit the woolen mill where the Lochcarron kilts are made, in Selkirk. Later in the day our search for accommodation led us to The Philipburn House Hotel across the river Tweed and up a little winding access road; this was a Best Western Hotel, surprising to find in ancient Selkirk! The building dates back to the 1700's and was most likely a Manor House at one time; the interior was exquisite and services entirely up-to-date, we slept well and much enjoyed the hearty Scottish breakfast; in all a delightful experience! Back down the little winding access road, crossed the River Tweed and headed West to Galloway where we discovered another outstanding place to rest for a night..

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear FatherBill2013, Thank you for leaving us a review! We are delighted that you enjoyed a recent stay at the hotel! We are pleased that you enjoyed our breakfast, hopefully it set you up for the onward journey! We hope to welcome you back to the hotel in the future.

"Nice break"

4
07/10/2017

Ok just back from a nice wee couple of days staying here with the wee wife very friendly staff throughout the hotel rooms very spacious and clean room4 that wee had was a split mezzanine with the double bed up stairs very nicely done,outside grounds are lovely and the big fish pond outside the reception with lovely big goldfish in it and you can get fish food from the reception to feed them a nice touch,great place to stay for driving around the boarders

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Jim-Bowie-180 Thank you for your recent review. We are delighted to hear that you found all staff friendly and found the room spacious and clean. The deluxe Mezzanine rooms are great for a break away as they give guests ample rooms with a lovely outlook to the gardens or the Koi pond. We hope to welcome you back to the hotel in the future.

"Autumn Break"

5
01/10/2017

The BW Selkirk Philipburn Hotel is a quiet friendly hotel where you can spend a delightful few days away from the busy life most of us lead. The food is prepared to an excellent standard and the staff are both attentive and friendly. I am sure that we will visit this hotel again in the future.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear R5133UPjamesw, Thank you very much for the review. We are pleased that you enjoyed a recent stay at the hotel and found to food excellent and the staff friendly and helpful. We hope to welcome you back to the hotel on your next visit to the Scottish Borders.

"Enjoyable friendly well-run hotel"

5
29/09/2017

Beautifully-sited hotel run by very friendly owner-managers and staff. Extensive gluten-free options from the restaurant. We stayed in a room overlooking the front of the hotel, but it was all very quiet and relaxing. Hotel's own grounds are lovely, with large koi pond at the front. Selkirk itself has not so many attractions, but it's pleasant and this hotel was a great base fro touring the Borders. Excellent WiFi in our room, comfortable public rooms and bar.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear DanDeLion2014, Thank you for taking the time to leave us a review. We are pleased to hear that you found the hotel comfortable and welcoming. We are delighted that you found out Gluten free options satisfactory and enjoyable. Selkirk is an ideal base for exploring the Scottish Borders and surrounding areas. We hope to welcome you back to the hotel in the future.

"Every detail attended to"

4
25/09/2017

We booked a garden room which was comfortable and spacious. With strict dietary restrictions, this hotel excelled with dairy and gluten free alternatives made available for all meals and courses. All staff were knowledgeable, friendly and helpful regarding food, hotel facilities and local area information.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear hipstergirl2016, thank you for the review. We are pleased that we could accommodate the dietary requirements. We hope you enjoyed exploring the area with recommendations from the staff. We hope to welcome you back in the future.

"Family Visit"

4
19/09/2017

Hotel good, food good, grounds look great, but we did not venture out in the grounds much due to the rain. The location is good if you wish to drive to the attraction around and about. Hawick 11 miles, Kelso 19 miles.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear bernard_hodgson5, thank you for your review. We are pleased to hear that you enjoyed the grounds of the hotel. The hotel stands in its own grounds in the outskirts of Selkirk. Selkirk is an ideal place for exploration by the Scottish Borders.

"Excellent overnight stay"

5
18/09/2017

We loved the hotel. The staff were most helpful and the accommodation excellent. We enjoyed a good dinner and an excellent breakfast. We would have been happy to stay longer and will return if we are in the area.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear David B, thank you for the review. We are delighted to hear that you enjoyed the food and found all the staff to be helpful. We are pleased to hear the you found the accommodation to be comfortable. We hope to welcome you back soon.

"Wonderful Service"

4
15/09/2017

This is a little Scitish haven tucked away behind Selkirk. The staff are welcoming and ensure you are well treated. Full cooked breakfast is amazing - a must! The rooms are cozy and warm but a little quaint. Large bathrooms and small cuboards. The menu is limited but the food is fine. Great when you stay on business.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Dave H, Thank you for the review! We are delighted that you found the staff to be welcoming and friendly. We are pleased to hear that you enjoyed a hearty full Scottish breakfast - it sets you up for the day! We hope to welcome you back to the hotel in the future.

"Perfection Defined at last !"

5
10/09/2017

The title says it all This is how a hotel should be run A lot can be learned from both large chains and independent hotels from this hotel. The attention to detail is second to none The location. All staff care for their guests. They know and share information between staff very well. Having stayed here on numerous occasions for both business and as a couple one thing for sure is that the experience is consistent. Tim and Chona Harding

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear timharding71, Thank you so much for leaving us a review! We are delighted to hear the wonderful comments regarding the hotel. We have a lot of regular guests and we love hearing the positive feedback, its great to hear the feedback from a business guest and a leisure guest. We look forward to welcoming you back to the hotel in the near future.

"Lovely Meals in Delighful Surroundings"

5
09/09/2017

This is yet another visit to the Philipburn Hotel in Selkirk , and yet again a delightful experience - we both had the Carrot and Orange soup ( pictured ) - excellent and tasty - my wife had the Steak and Ale Pie , the meat in the pie was beautiful in quality and really delicious . I had the Beer Battered Fish and Chips - and that was superlative overall , well worth the effort of going to here ( as ever ) from Galashiels and the 2 ladies who served us were very helpful and pleasant - Recommended !

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear 73North, Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed a meal here at the hotel. Our Chef has been with us with us for a long time and always loves hearing such wonderful comments! We are delighted that you found the staff attentive and friendly. We hope to welcome you back in the near future.

"Great little find"

5
07/09/2017

We had been looking for a hotel to stay on the south side of Edinburgh but left the booking until the last minute so ended up looking a bit further out of the city into the borders and was very glad that we did. Hotel was lovely, staff were very helpful, professional and friendly. Room 01 was spacious, clean and very comfortable and had what looked like a newly refurbished bathroom. We were only 25 mins away from Glentress Forrest which has some awesome single track cycling routes so we gave that a shot. Ate in the restaurant and the food was delicious and good portion size. Breakfast was likewise very good. Again service in the restaurant and at breakfast was excellent. All in all would gladly stay here again and would be tempted to bring the family in order to explore the area some more.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear WasterLeicestershire, Thank you for your review. We are pleased to hear that you found all staff friendly and helpful and enjoyed breakfast and dinner at the hotel. The Scottish Borders has some lovely places of interest and Selkirk is a great base to explore. We look forward to welcoming you back in the future.

"Quiet, relaxed hotel"

5
07/09/2017

I stayed here two nights while walking and had a really nice stay in one of the garden rooms. The room was large, modern and quiet. Breakfast and dinner in the hotel were both good. Staff all really helpful, welcoming and friendly. There are books to borrow and magazines in the lounge. It is a short walk out of Selkirk, worth knowing buses 72 and 73 stop a couple of minutes away on the road outside. Had a lovely walk on the Borders Abbey Way to Hawick.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear teaeagle, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We are delighted that you found the staff pleasant and helpful and the food good. Selkirk is an ideal base for exploring the Scottish Borders and surrounding area. We hope to welcome you back in the future.

"Called for morning coffee and afernoon cream tea on our trip to Newtongrange mining museum."

5
16/08/2017

Our local Probus club arranged out summer trip to Newtongrange mining museum today, when we arrived at Philipburn Best Western Plus, staff were on had to guide our party to the room where we were served with morning coffee on our outward trip and also on our return trip. The ladies serving us were pleasant and courteous. The hotel stands in it's own grounds just out of Selkirk, the grounds and hotel are of a very good standard, it looks like a very nice place to stay for a peaceful holiday.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear billbP2720GC, Thank you very much for taking the time to leave a review. We were delighted to be the chosen refreshment stop for your local Probus club. We hope you had a lovely day at the Mining Museum. Thank you for the lovely comments.

"Enjoyable Break"

5
13/08/2017

From the moment we arrived till we left the staff where friendly and helpful . The rooms where clean and comfortable. The menu in the reasturant had a varied selection and the meals we had where exelant.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear 351iainb, Thank you very much for the lovely review. We are pleased to hear that you found the rooms clean and comfortable and enjoyed the selection of food available at the hotel. We look forward to welcoming you back to the hotel in the future,

"Weekend in Scottish Borders"

4
14/07/2017

Stayed a couple of nights. Accommodation very comfortable and lovely gardens and public areas. Made very welcome, all the staff were very helpful. Breakfast was good but the dinner menu is more bar/bistro than fine dining. Would definitely return.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Fordell34, Thank you very much for your recent review. We are pleased to hear that you found the whole hotel comfortable and welcoming, and found the staff friendly and helpful. We hope to welcome you back to the hotel in the future.

"3.5 Stars, not average, but not very good either"

3
03/07/2017

We stayed one night in a double room. Room 01 was well decorated and was a decent size. However, our toilet did not work the morning we were checking out which was pretty inconvenient. This room over looked the car park, was over the front door and was right on the landing - so had some passing external and internal foot traffic. Definitley not my preference. The bed was comfortable - though smaller than what we are used to (UK King). The location was good for walks - though heading into Selkirk for dinner would have been a hike. The restaurant served a nice breakfast, but dinner prices were pretty high (fish and chips £13.50). We were staying on BW points (no upgrade or acknowledgement of Diamond status) so I am not sure of value as I don't know the rate. The function room looked nice and the grounds were lovely. Not sure I would stay again, though. The greeting we had at front desk upon arrival was efficient, but not exactly friendly.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear ukdawg, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Superb, can't fault any aspect of this beautiful, wonderful, friendly hotel"

5
02/07/2017

Gorgeous setting, immaculate gardens and rooms, genuine, friendly owners and staff. Five Star food, and a warm welcome every visit. What more do you need? I've stayed here for over 4 weeks now, and can honestly say I've never felt as comfortable or made to feel as welcome at any other hotel. Love the place

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear David L, Thank you very much for your review. We are pleased to hear that you find the hotel a home from home! We get many returning guests so it is lovely to be able to get to know our guests. We hope to continue to see you at the hotel.

"Lovely hotel in the Scottish Borders"

5
26/06/2017

Philipburn Hotel is a very comfortable place to stay in a location that is calm and peaceful yet handy for visits to a great many places. We enjoyed taking the Borders Railway from Tweedbank to Edinburgh and an afternoon in Wilton Park and Hawick Museum. You are always well looked after at this hotel. We look forward to our next visit.

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear caroldH5978ST, Thank you for the lovely review! We are pleased to hear that you found the hotel welcoming and comfortable. Selkirk is an ideal base for exploring all that the Scottish Borders has to offer. We look forward to welcoming you back in the near future.

"Lovely "

4
22/06/2017

We have had a great break the service and food very good ....the rooms are extremely clean and the staff are so lovely very friendly many thanks for a great time. The hotel is central for sightseeing lots of lovely places to visit.

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Shirley Y, Thank you for taking the time to leave a review. We are pleased that you found the rooms clean and the staff friendly and welcoming. Selkirk is the idea place for exploring the Scottish Borders and surrounding areas, with great transport links to Edinburgh.

"A gem in the Scottish Borders"

5
15/06/2017

A classy, comfortable hotel in the Scottish Border Country. Rooms are excellent, as is the food and will certainly stay again if in the area. Would probably go out of our way just to have another stay.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Maureen B, Thank you very much for taking the time to leave a review. We are pleased to hear that you found the rooms and food excellent. Selkirk is an ideal bases for exploring the Borders and surrounding area. We look forward to your next visit!

"Golden Wedding"

5
13/06/2017

We stayed here overnight to attend my brother and sister in law's golden wedding anniversary celebrations! What a lovey stay we had! The staff were friendly and welcoming, the room was beautiful and the food was amazing! We would definitely go back! Loved it. Thank you for having us.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Lloopyliz, Thank you very much for the lovely review. We are pleased to hear that you had a fantastic day at the Golden Wedding Celebrations. We all love a good celebration in the Linglie Suite!

"Tasteful, comfortable with excellent customer service"

5
03/06/2017

Attention to detail in all areas. Comfortable bed, large tv, excellent shower and wifi. We had room service and breakfast which were very tasty and well presented. Customer service was excellent and nothing was too much trouble. Situated in a beautiful area. We will be back. Highly recommend.

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Good Morning DebbieP0rter_Whale, Thank you very much for taking the time to leave a review. We are pleased to hear that you had an enjoyable stay with us and enjoyed breakfast. Selkirk is a great base for exploring the Borders and beyond. We hope to welcome you back to the hotel in the future.

"Great Country House Hotel"

5
02/05/2017

So often you stay at a Country house Hotel which has plenty character but looks tired and in need of tlc not this hotel it has been maintained to a high level inside and out with plenty comfy places to sit and relax as well a lovely garden if weather suits which sometimes it does.Staff are friendly and keen to be of assistance.We had a superior room with balconies off both living room and bedroom.Everything was spotlessly clean.Only complaint would be the quality of food in the restaurant was not up to the standard of the rest of hotel esp given prices charged

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear grumpy1903, Thank you very much for taking the time to leave a review. We are pleased to hear that you found the hotel comfortable and relaxing and that you enjoyed one of the mezzanine rooms in the hotel. Thank you for the lovely words about the team. We hope to welcome you back to the hotel in the future.

"Break away"

5
30/04/2017

We stayed here on a 2 night B&Q deal with dinner on the first night. Our welcome was extremely friendly and we were shown to our room which was on the second floor by the receptionist. The room was lovely and very spacious, plenty of room and a very nice atmosphere. We sorted ourselves out and had a freshen up before going down for dinner, everything was great. I don't think any of the staff could have been any more helpful, we were both delighted with all our food and drink. After dinner went up to our room and watched tv. Breakfast was just as lovely and again all staff we encountered were friendly and welcoming. Nothing seemed to be a problem, I would be very pleased to return and also will let all my friends and family know we had a great time away. Dinner was so nice on first night we decided to eat in on our second night too.

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Lambchpp, Thank you very much for the lovely review! We are pleased to hear that you enjoyed your stay and your meal with us. Thank you for the lovely comments about the team here at the hotel. We hope to welcome you back in the future.

"Picturesque small hotel"

5
19/04/2017

On the edge of town about 1km from the town centre (uphill into town but all downhill on the walk home!). Welcoming reception and cosy lounge next to it. Room in main hotel was comfortable - only downside was the noisy plumbing and the banging front door below. Breakfast was fine and dinner was good if a little over-priced on the one night we dined in. Bar prices also a bit steep but good selection and local beers available which is always pleasing. The staff were without exception charming and helpful. Nice touch with the tray of tea and coffee supplies outside the restaurant should you run out in the room. Would definitely go back.

BWPhilipburn, General Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear skelghyl, Thank you very much for your recent review. We are pleased to hear that you found the hotel cosy and comfortable. We are glad that you found all of the staff helpful and friendly. Selkirk is an ideal base for exploring all that the Borders has to offer, with great travel options to Edinburgh and surrounding areas. We hope to welcome you back to the hotel in the future.

"Nice quiet hotel"

5
14/03/2017

A fantastic hotel, clean and homely. Staff were only too willing to help. Food was slightly expensive but fantastic, fresh and vibrant Nice selection of malt whiskies too. Would recommend to anyone wanting a family get together or just a wee romantic break. Some fantastic scenery and walks to experience

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear Ruari C, Thank you for taking the time to leave us a review. We are pleased to hear that you found the staff helpful and the hotel welcoming and warm. Our selection of Malts, Gins and Local Real Ales are always popular with our guests and prove a real talking point in the bar and restaurant! Selkirk is fantastic for exploring the Borders and is an ideal location for those wishing to walk the local hills.

"Wonderful Hotel, excellent service"

5
14/03/2017

This is a beautiful hotel in a quite country area. The staff are always extremely friendly and helpful. Rooms are clean with a rustic theme that flows throughout the hotel. If you are visiting the Borders region, I can highly recommend this hotel.

BWPhilipburn, Manager at Best Western Plus Scottish Borders, Selkirk Philipburn Hotel, responded to this review
Dear ryant201, Thank you very much for your recent review. We are pleased to hear that you found all of the members of the team friendly and helpful. All of the rooms throughout the hotel are individual styled and designed for guests comfort. Selkirk is an ideal base for exploring the Borders, with fantastic travel links to Edinburgh nearby.

"Fantastic hotel with Fantastic Staff"

5
27/02/2017

Fantastic hotel, owners and staff always went that extra mile. Rooms were clean and very comfy food was delicious, would recommend highly. Thank you for such a wonderful stay we will defiantly be back soon.

BWPhilipburn, General Manager at Best Western Pus Scottish Borders Selkirk Philipburn Hotel, responded to this review
Dear rachaelslack1983, Thank you very much for your lovely review! We are pleased to hear that you enjoyed your recent stay with us. We are glad that you found the rooms, food and staff excellent. We hope to welcome you back to the hotel in the near future.

"Beautiful room and peaceful location"

5
14/02/2017

Stayed here on business, the room was lovely and the whole hotel was spotless. Friendly staff and very quiet place to stay. Only negative was the shower pressure! Other than that could not fault the hotel, great place to stay if you want to relax with limited noise..

BWPhilipburn, General Manager at Best Western Pus Scottish Borders Selkirk Philipburn Hotel, responded to this review
Dear Stuart R, Thank you for your recent review. We are very pleased to hear that you found the hotel staff warm and welcoming. The hotel is very peaceful, with three different room categories there is a room for everyone's needs. We hope to welcome you back to the hotel on your next visit to the Scottish Borders

"Dinner with friends"

5
17/01/2017

Lovely warm reception at the Philipburn hotel they met us at the door took our coats and invited us to rest in the quaint little sitting room by the fire. On the arrival of our friends we were taken through to charming and ambient dinning room after some deliberation we decided and ordered. At the end of the night we were all full and agreed that the philipburn was a great choice and look forward to our next time

BWPhilipburn, General Manager at Best Western Plus Philipburn House Hotel, responded to this review
Good Evening Alan F, Thank you for taking the time to leave a review. We are pleased that you found the hotel warm and welcoming and enjoyed your meal with us. The lounge area is a lovely rest stop either before a meal or to enjoy coffee after dinner. We hope to welcome you back to the hotel in the future.

"Amazing"

5
10/11/2016

This was a gift 2 nights dinner and breakfast. The Hotel is easy to find and we were able to park just outside. The room number 4 was a lot better than we could have expected. Split level gave you a bed area with balacony and wardrobe whilst below you had sitting area and a very large bathroom with a jacuzzi bath as well as shower. This is a deluxe room. Dinner whilst mid range for cost was worth it. Excellent quality extra effort made by the chef with presentation and good portion size. Breakfast was first class good selection from continental to full English as well as kippers, salmon and eggs benedict. Steve had poached eggs on toast which were nice and hot when they arrived whilst I had the full English. Choice of cereal, fruit, yoghurts, cheese, ham etc. Bread and cakes. Would I recommend- yes. Friendly professional staff and lots to do in the Scottish Boarders. Everything well maintained and that includes the grounds. We will return in 2017

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Elizabeth W, Thank you for taking the time to review the hotel. We are delighted to hear you enjoyed your recent stay in one our spacious deluxe rooms and found the meals excellent. There is much to do and see in the Scottish Borders and we certainly look forward to welcoming you back in 2017.

"Returning after many years"

3
18/10/2016

Had heard good reports so decided to try it for a Friday lunch - lovely setting,excellent gardens and a lot of money has obviously been spent on it by the new owners who arrived in 2007 just before the recession. A good unpretentious lunch freshly cooked with a glass of red followed by coffee but oh oh oh there was only one other table taken - what a terrible waste as this place really deserves more support and then the atmosphere would jump into life. Wish we could support it more - will have to return for an evening meal when it must be busier. A good venue for a wedding.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Stephen F, Thank you for taking the time to leave a review. We are pleased to hear that you were able to enjoy a glass of wine with lunch. The hotel has been recently renovated throughout with the addition of the Linglie Suite, which is the idea venue for weddings and events. We hope to welcome you back to the hotel in the future.

"Outstanding service and accommodations"

5
29/09/2016

We were on a four day hike across the Boarder Lands of Scotland and one of our overnight stays was at this hotel. They welcomed us like family and made us feel special. The accommodation were outstanding.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear john w, thank for taking the time to leave a review. We are pleased to hear that you found the staff friendly and welcoming. We are glad you enjoyed your hike across the Scottish Borders are where able to take in some of the highlights of the Borders. We hope to welcome you back to the area in the future.

"Perfect wedding weekend "

5
28/09/2016

We booked the Philipburn for our wedding back in March 2015 and from the word go Marie and her team could not have been more helpful. We stayed the Friday and Saturday night with friends and family and everyone raved about how nice the hotel was. The food in the restaurant was excellent as was the breakfast both mornings. As for the wedding day it was more than we could have hoped it would be. The meal was amazing as was the service. We had some guests with dietary requirements and again this was no problem. The bedroom was very spacious and spotless. Can't wait to return. Definitely a hidden gem in the borders.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Craig_mc30, Thank you very much for your recent review. We were delighted to be the venue for your special day! We are pleased to hear that you had a lovely day and enjoyed the food in the hotel. We hope to welcome you back to the hotel soon.

"Delightful hotel"

5
19/09/2016

We stayed at the Philburn for one night in September 2016. We received a very friendly welcome. The food in the restaurant was delicious. The room was decorated to a high spec and extremely comfortable. The next day we were able to appreciate the lovely gardens and peaceful location.We'll definitely be back.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear alfieollie, Thank you for taking the time to leave us a review. We are pleased to hear that you found the room most comfortable and where able to enjoy all the hotel has to offer including the lovely grounds and garden areas. We look forward to welcoming you back soon!

"Fantastic Hotel"

5
19/09/2016

We recently undertook a little tour around Scotland and stayed at the Philipburn for a couple of nights. The hotel and its gardens are lovely and the staff superb! We ate in the restaurant both nights and the food was delicious with a great variety of choices available, the portions were also impressive. The hotel is ideally situated for exploring the area, we chose to visit Holy Island for the day, which was only a 45 minute drive but obviously Melrose, Galashiels and Dryburgh Abbey are a lot closer. We would definitely recommend this hotel and will be staying again.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Alan-Jean, Thank you very much for your recent review. We are pleased to hear that you enjoyed your stay at the hotel and where able to enjoy a lovely meal here too. Selkirk is a great base for exploring the Scottish Borders and surrounding areas. We hope to welcome you back to the hotel in the future.

"great hotel in lovely part of Scotland"

5
03/09/2016

3rd time here, always a pleasure to come, staff caring and helpful, excellent food too. Weather can be unpredictable but lots of places to visit if it rains. Many good hikes around the area and not too far from Edinburgh if you want to see Scotland's capitol. A car is essential though there are some local bus services around.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Christina R, thank you for your review. We are pleased to hear you had a good stay once again and enjoyed the excellent food and service. The Borders is a beautiful region for walks with many historic houses, abbeys and places of interest to visit along the way. We look forward to welcoming you back.

"Lovely It felt like centre parcs!"

5
01/09/2016

Beautiful little gem hidden in the woodlands! I was honestly so surprised by the room when I arrived for the price included breakfast! Very quiet and peaceful nights sleep. Would come back here again defiantly! I also ate in the restaurant and the food was gorgeous!

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear ChloeNicoleDye, thank you for your review. We are pleased to hear you enjoyed a peaceful and quiet nights sleep in one of our garden rooms and that the tariff represented good value for the room.

"First Class Hotel"

5
31/08/2016

Only stayed for one night but from the moment we arrived nothing was a problem. We asked for a room change because of some stairs and were given a garden room which was lovely . We found the restaurant good with a large selection of courses and breakfast was also good . The standard of the hotel is high and all the staff helpful and friendly. Thank you for an enjoyable stay

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear 39B76, thank you for your review. We are pleased to hear you had a comfortable stay in one of our garden rooms and enjoyed the good food in the restaurant. We have a range of rooms each individually designed with no two being the same and we are pleased we could accommodate your request.

"Nice hotel for an overnight in the Borders"

4
29/08/2016

Staying overnight while attending a friends wedding anniversary. The room was comfortable, well looked after and with a nice view. The hotel is a nice building in countryside on the outskirts of Selkirk. (was some water infrastructure roadworks outside its drive). It is a Best Western. We didn't eat or use the bar as we were going out. A bit of a hoof into town (across the river and up a hill).

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear ChrisBartter, Thank you for your review. We are pleased to hear you had a comfortable stay and enjoyed the view of the countryside from your room. The Selkirk flood protection works will be finished at the end of the year with a whole series of paths and parkland created allowing lovely walks along the river.

"Overpriced"

2
27/08/2016

Overpriced for the quality of the room, although the room was very big. Breakfast was included in the price of the room, which you'd expect for £150. An extra £6 was added to my room bill for two cappuccinos we had with the breakfast. Pointless additional charges like this are not a great idea. Food was poor also for the price.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear JakeKLM, We are sorry to hear you were disappointed with your stay. The garden rooms, which sit in the grounds of the hotel, are all very spacious and most have outdoor terraces or patio areas overlooking the hotel grounds and surrounding countryside.

"Annual stay"

4
23/08/2016

Stay here each year for business use. I have had different rooms during my stays and enjoyed each one. The current room has split level room, bed upstairs, lounge downstairs. Jacuzzi bath is always a treat. Dinner is always a pleasure. Breakfast always welcome.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear jazzboyroy, thank you for taking the time to leave us a review. We are pleased to here that you enjoyed your recent stay in one of our split level deluxe rooms - These are very popular rooms as they have separate areas with plenty of room and a lovely balcony to enjoy views of the garden! We are glad that you enjoyed dining with us. We look forward to welcoming you back in the future.

"Flovent hotel"

5
19/08/2016

Stayed here last night and loved it ! The room was beautiful, the bar area very nice - cosy, dim lighting, the food was delicious and the staff friendly & efficient. It was a warm night however, and I think a fan in the cupboard (in the bedroom) to cool down the room would have been great!

BWPhilipburn, General Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Alison M, Thank you very much for the lovely review! We are pleased to hear that you enjoyed all aspects of your stay with us and found the staff friendly and efficient! We have fans available from reception for when the weather is nice! We hope to welcome you back to the hotel in the near future.

"Lovely comfortable separate chalet"

5
12/08/2016

Very comfortable and spacious with everything you needed room was like a small chalet Breakfast was nice with a good choice i had full English which was delicious my partner had scrambled egg with smoked salmon which he said was really nice

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear denisebeattz, thank you for taking the time to leave us a review. We are really pleased to hear that you enjoyed your stay in one of our Garden Rooms which sit in the grounds of the hotel. We are glad that you where able to enjoy our breakfast. We hope to welcome you to the area in the future.

"Short visit"

5
07/08/2016

Recently stayed here for 2 nights and enjoyed every moment. This obviously well run hotel is ideally situated for exploring the Border region. Checking in and out was done promptly and efficiently by friendly and helpful receptionists. We had a nice spacious room, clean and well equipped, as was the bathroom. Breakfast has a large selection of freshly cooked items to choose from as well as a self serve choice of cold items. After ordering, the cooked breakfast is served quickly. For dinner we tried various courses over the two evenings, all were cooked to perfection, well presented and generous portions too. Desserts included freshly picked locally grown fruits. All of the waiting staff, morning and evening, were very efficient and attentive. There is plenty of reading material in the comfortable lounge area to browse through while enjoying an after dinner drink. The hotel has a good outdoor area where you can enjoy an afternoon tea and scone, when the weather allows it. In all, a good hotel with efficient and friendly staff, which I will book again for sure the next time I visit the area.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Rob B, Thank you very much for your recent review. We are pleased to hear that you had a lovely stay with us! We are glad that you where able to enjoy the food and drink and found members of staff friendly and helpful. We hope you had a safe onward journey and we look forward to welcoming you back soon.

"a very good experience"

5
01/08/2016

I booked this and paid using my tesco clubcard vouchers,it was for my birthday weekend. Although we arrived very late on Friday night, it was not a problem,our room was lovely and had a balcony with lovely views over the back garden. The breakfast was good and I liked that it was served until 10.45am, not sure about the lime marmalade with the kippers though! The restaurant food was also very good, staff very helpful, beautiful surroundings, what more can I say?

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear foodbyangela, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay, and found all of the staff helpful, friendly and accommodating. We are glad you where able to enjoy a meal in the restaurant and enjoyed breakfast with us. We look forward to welcoming you back to the hotel in the future.

"Lunch"

4
25/07/2016

My husband and I visited the Philipburn on one of the nice warm days of our summer. We decided to sit outside and enjoy the gardens. We had a very enjoyable lunch, two courses for a fixed price. The food and service was very good. Hopefully will return to try an evening meal as the menu and restaurant looked very enticing.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear S G, Thank you for leaving us a review! We are pleased to hear that you where able to enjoy a lunch in our beautiful gardens! Our two and three course lunch menu is very popular with our guests. We look forward to welcoming you back in the future.

"Nice Place"

4
24/07/2016

This was a nice hotel in good condition in Selkirk. The room was good for the three of us and dinner and breakfasts very good. We did however feel like we were being ushered to bed before 11am on a Saturday night and some requests could be dealt with with a bit more of a smile by some of the staff - the service maybe let things down a bit

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Blinkbonnies, Thank you for taking the time to leave us a review! We are pleased to hear that you found your room comfortable. We are glad to hear that you enjoyed dining with us in the evening and enjoyed a good breakfast with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Fantastic overnight stay for tour of the Scottish Borders."

5
17/07/2016

Brilliant place, perfect location! We stayed in one of their lodges and it was absolutely beautiful, very modern and spacious. I wished we had been staying for longer, because everything was perfect, the location, the room, the people. I can highly recommend this place!

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Catherine S, Thank you for leaving us a review. We are pleased to hear that you had an enjoyable stay. The lodges and garden rooms are very popular because of the spacious rooms and access to the gardens. Selkirk is an ideal base for exploring the Scottish Borders and beyond with lots of places of interest to see. We hope you can visit us again in the future.

"Fabulous room, staff, and local produce."

5
17/07/2016

We have just arrived home after a weekend break at this fabulous hotel. The staff were very accomodating throughout, we had booked an evening meal but arrived later than expected and they happily moved our reservation to later allowing us chance to relax. The food was superb and the staff very helpful advising on the dishes when requested. They also have an excellent range of local beers and gins; the rhubarb and ginger gin was recommended and has become a favourite, the staff advising where I could buy a bottle locally! Breakfast was also excellent, a good selection and again local produce. Lots of info on the local area. Would definitely recommend.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Pamela T, Thank you for taking the time to leave us a review. We are pleased to hear that you found all of the staff accommodating and helpful. We appreciate plans can change therefore we try to be flexible where possible. We are glad that you where able to enjoy a meal and taste some of our local gins! We hope to welcome you back to the hotel in the future.

"Second stay, book a deluxe room"

3
11/07/2016

This was our second stay at the hotel and it was OK. The grounds are lovely and the Koi pond was great, especially that you can feed the fish by getting the food from reception. That was very entertaining. The last time we stayed we had booked a deluxe room which was a duplex layout and very spacious. This time we decided to try a classic room and my husband and I banged our heads so many times! The roof slants in the bathroom and when trying to use the toilet or wash your hands and brush your teeth we would always end up banging our heads off the wall as we're not used to such confined and small spaces. The shower was literally a box, my husband could hardly move in there and I knocked my elbows off the walls trying to wash my hair. If you're going to have such a small shower then at least have the curtesy to provide somewhere for people to store their toiletries off the floor. My knees also took a banging every time I tried to get the shampoo or shower gel from the floor and my husband almost fell out the shower - which was quite comical but still... Besides the small pokey room and minuscule shower, the room was nicely decorated and modern. The food was not the best, Egg's Benedict is supposed to have a soft yolk and mine was overcooked on both days despite me requesting a soft egg. Also I would advise they reconsider their ridiculous tray charge of £5 per person to deliver room service. We were going to order some hot chocolates and deserts one evening but there was no way we were paying a tray charge of £10 just for that. Come on now. Other than that it was fine.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Syar85, Thank you for taking the time to leave us a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Amazing staff in a beautiful hotel"

5
09/07/2016

A group of 18 work colleagues doing a charity cycle relay, we stayed at this hotel on Saturday 2nd July. Right from the first enquiry the staff were fantastic, from sorting out various room and meal options to giving us a very warm welcome when we arrived, despite the fact that we were behind schedule and got there late. We had all pre-ordered a 3 course meal and after 15 hours on the road were really hungry. The food was served quickly, efficiently and by cheerful staff, despite our lateness, and best of all it was absolutely delicious. The hotel itself is lovely, well decorated and my room was a good size. Most importantly, the bed was extremely comfortable and the power shower great. The others in my group all reported how impressed they were with their rooms. To summarise, it's a small hotel, in a quiet location, offering quality accommodation and with a professional,helpful and friendly team who did everything they could to make our one night there enjoyable. I am more than happy to recommend this hotel.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear babbleNorthSomerset, Thank you for your very kind review. It was a pleasure to be able to accommodate your party during your Charity Cycle Event! We are pleased to hear that you found all of the staff friendly and helpful and enjoyed a meal in the restaurant. We hope the rest of the journey went well! We hope to welcome you back to the area in the future.

"Highly recommend "

4
09/06/2016

Lots to like about this hotel. Very friendly and helpful staff, attentive without being intrusive, which is a tricky balance, but they achieve it. Food in the restaurant is excellent, plenty of choice and quality ingredients well cooked. My room was excellent, in particular, a great shower (which is rare- so many hotels have showers well past their best!) and quality bed linen and towels. The grounds are lovely, plenty of places to sit and relax, and very well maintained.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear JMcM50, Thank you for you kind review! We are pleased to hear that you found all members of staff friendly and helpful. It is lovely to hear that you enjoyed a good meal in the restaurant. Once again thank you for your review, we hope to welcome you back to the hotel in the future.

"Interesting historical hotel"

4
02/06/2016

We stayed in the hotel overnight and ordered dinner on arrival. The room we had was very comfortable, the service very friendly and the meal excellent. The hotel had an interesting history and would have provided nearby walks but we had no time or decent weather to enjoy the latter. I would highly recommend this hotel

BWPhilipburn, Owner at Best Western Plus Philipburn House Hotel, responded to this review
Dear Maureen_ashton1 thank you for taking the time to leave a review! We are pleased to hear that you had a comfortable, pleasant stay at the hotel and where able to enjoy a lovely meal in our restaurant. Selkirk is in the heart of the Scottish Borders and provides fantastic walking routes and is a great place for exploring the area! We hope to welcome you back to the hotel in the future.

"Lovely country house experience"

5
27/05/2016

Very comfortable suite in a lovely country house setting. French doors from both our lounge and bedroom with views over the gardens. Free wifi and a large tv in our lounge, and a wide selection of books in the guest lounge by the bar, Excellent restaurant. Delicious breakfast, wide range of buffet items and a full Scottish cooked to order! Bar had wide selection of whiskies, and gins! Very friendly and knowledgeable staff.

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear JohnS1950, Thank you for taking the time to leave us a review. We are pleased to hear that you had a pleasant stay at the hotel, enjoying the food and our range of drinks! We are glad to hear that you found your room most comfortable and enjoyed the views of the gardens. We look forward to welcoming you back to the hotel in the future.

"Amazing New Years"

5
21/05/2016

My girlfriend and I decided in escaping the city for a new years eve and we stayed at this accommodation. The accommodation was first class and is on par with most of the top 5 star hotels in Scotland. The view from the bedroom was outstanding - we opened the balcony doors and you could see nature at its best. The night was great with a disco playing all the classic songs from the past and even did some Scottish dancing which when I seen the manager and her partner dancing away it encouraged myself and girlfriend to go up! We all sang, danced and had a great time! I'd love to go back here again specially for new years! Thanks to all who made it a new years to remember!

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Martyn L, Thank you for leaving us a lovely review! We are delighted to hear that you enjoyed our Hogmanay celebrations. Our Deluxe rooms are always popular with lovely views onto the garden. We hope to welcome you back to the hotel in the future.

"Amazing"

5
21/05/2016

Absolutely loved it. Stayed two nights in room two with my little girl and husband, so much room and lovely view of the pond. The staff bent over backwards to help us, so friendly and informative. We came for the sailing competition at st Mary's loch which is 15 miles away but the views are incredible. Had a fab time would recommend to everybody!

BWPhilipburn, Manager at Best Western Plus Philipburn House Hotel, responded to this review
Dear Marshal-17, Thank you very much for taking the time to leave a review. We are pleased to hear that you had a comfortable stay. We are delighted to hear that you found all of the staff welcoming and accommodating. The Yarrow Valley has superb views and is a true place of beauty in the Scottish Borders. We hope to welcome you back to the area in the future.

"We'll be back!"

5
19/05/2016

My wife and I stayed at the Philpburn for 3 nights with a couple of friends while we investigated some of the historic sites and gardens in the Borders. The hotel was very quiet and we were upgraded to better rooms which was a nice start to our long weekend. With the exception of my wife's pheasant being a little dry, we all enjoyed our meals. Portions were hearty which meant none of us had room for dessert, but we'll make sure we have next time we visit.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear JBColledge, Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed one of our deluxe rooms. Selkirk is an ideal base for exploring the Scottish Borders with lots of history and historic places. We look forward to welcoming you back to the hotel on your next visit to the area.

"Surprisingly good for a chain"

4
02/05/2016

This hotel offered a good sized room, and even though we were in the eaves, it was well designed. The bathroom was nice, with a good shower and was clean. The best thing about the room was the bed-it was enormous and really comfortable! With free WiFi, large tv and extensive library, there are things to keep you occupied. The staff were also very helpful and let us leave the car and use the lounge area after we had checked out.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Katie D, Thank you for your recent review. We are pleased to hear that you enjoyed your stay with us, particularly the comfortable super king bed! We are glad that you where able to relax in our lounge area whilst waiting for your partner. We look forward to welcoming you back to the Scottish Borders in the future.

"Great Scottish Borders fairly central location."

4
25/04/2016

Stayed for a weekend whilst touring, not realizing that we hadn't made arrangements for food. Absolutely no problem to set up B & B and Evening meal if required. Room on 2nd floor and no Elevator/Lift but room was very comfortable and clean, with plenty of local area reading material to help tourists. The menus for the Breakfast and Evening meals were very comprehensive and food presented was of excellent quality. Bar well stocked and again well presentable choices. Car parking not a problem. Hotel just to the edge of town and SatNav might be useful. Charges very reasonable.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear 241edwardv, thank you for taking the time to review your recent stay with us. We are delighted to hear you had a comfortable stay and enjoyed the good food and appreciated the well stocked bar of local produce. We look forward to welcoming you back on your next visit to the Borders.

"Exquisite!"

5
22/04/2016

We didn't stay here but we did venture in for dinner one evening and it was a most enjoyable experience from the warm welcome in gorgeous surroundings to the attentiveness and professionalism of our waitress, Emma. The food was delicious and presented so beautifully, all of us tasting each others meals, enjoying every mouthful. The only thing we were the teeniest bit disappointed in was the creme brulee, but everything else was exquisite! Thank you so much for a beautiful evening.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Alison W, Thank you very much for the lovely review! We are pleased to hear that you enjoyed your meal here at the hotel. We are also delighted that you found the staff most pleasant, approachable and professional. We look forward to welcoming you back to the hotel in the future.

"Weekend with friends"

5
03/04/2016

Lovely hotel with a super welcome after a long journey, absolute bargain for one night DBB for the 3 of us visiting Selkirk for an art course. The staff were lovely, very welcoming.The restaurant served nice food for our evening meal and we enjoyed after dinner drinks in the comfortable and traditional guest lounge. Next morning we were served a great breakfast, so much choice and traditional Scottish produce. A highlight of the hotel was the superb Gin menu. Caorunn Gin - my particular favourite!

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Wensleydalelou, Thank you for taking the time to leave us a lovely review! We are glad that you enjoyed your stay at the hotel. We like to included lots of Scottish and traditional items on our menu and have recently introduced a fantastic range of Scottish Gins! We are pleased you found all of the staff friendly and welcoming. We hope to welcome you back to the hotel in the future.

"Fantastic hotel .great food ,fantastic rooms , first class staff and management."

5
01/04/2016

Had thee most enjoyable two night break in this fantastic hotel.The staff were friendly and attentive, the food was first class, the room was immaculate and each room has its own character. Id advise anyone to use this place for a relaxing and memorable get away . Easily the best Hotel i have stayed in and i have stayed in many !!. Thanks to all the staff and management .

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear tommyegan, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us, and particularly enjoyed your room and our food. We are happy to hear you found all of the staff friendly and attentive. We hope to welcome you back to the hotel on your next visit to the Scottish Borders.

"Lovely short break"

5
30/03/2016

Just arrived home having spent two enjoyable nights at this lovely hotel. Standards at the hotel are very high but it still retains a friendly charm. It is in a lovely setting and the grounds are well tended and boast a large pool stocked with carp of various sizes, patterns and colours. The room which we had booked was on split levels and worth every penny of the small supplement that we paid.On the lower floor we had a large lounge area with a comfortable two seat settee as well as another chair,a glass coffee table and a large TV. It was tastefully decorated with quality fittings and soft furnishings. There was also a very large bathroom with soft towels and a good range of toiletries. Upstairs was a good sized bedroom with two comfortable twin beds.There was a set of french doors opening out onto a small balcony that I can imagine being very pleasant in the summer. We ate at the Hotel both nights and all the meals were cooked perfectly and well presented.Each morning we had an excellent breakfast which which we chose from the extensive breakfast menu and buffet selection. The standards set at Phillipburn House are exceptional and a credit to the owners and all who work there.I would recommend it to anyone without hesitation.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Telsvu, Thank you very much for taking the time to leave a review. We are pleased to hear you had a pleasant stay with us and enjoyed the lovely food in the restaurant. Our split level deluxe rooms are very popular and give guests lots of space making the room feel very warm and homely. The pond at the front of the hotel is a very popular feature and we get lots of guests trying to guest the number of carp in the pond! Selkirk is an ideal place for exploring all of the Scottish Borders! We look forward to welcoming you back to the area in the future.

"Short Break"

4
17/03/2016

Spent a short break in this hotel. Arriving at reception we were made welcome even being shown to our room. The room was modern, clean, with comfortable seating, large screen TV and with tea and coffee tray. The hotel was fitted out with a high standard of furnishings and facilities. The detail the owners went to make this a great hotel was exceptional even all the magazines in the lounge were the current editions. Staff were friendly and professional. The restaurant menu had plenty of choice and meals were well cooked and presented. An ideal base for touring the region.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear James F, Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay with us and found all of the staff friendly and helpful. We are glad you enjoyed a lovely meal in our restaurant. We hope to welcome you back to the area in the future.

"A lovely hotel"

5
16/03/2016

This hotel was lovely and staff very pleasant. The food was excellent and piping hot. Only downside was Selkirk itself which was not the nicest of places especially with flood barrier works going on. It is a good base for the local area and there are many walks round about.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Inez Y, Thank you very much for taking the time to leave us a review! We are pleased to hear that you had a lovely stay and enjoyed a meal in the restaurant. Selkirk is currently under going flood defense work, when the project is finished it will give Selkirk a beautiful natural park just at the bottom of our drive! Selkirk is an ideal base for exploring all of the Border towns - each with their own personality! We hope to welcome you back to the Scottish Borders soon!

"Awful"

1
14/03/2016

Over the weekend we had an SYP sitting in Galashiels and stayed here for 2 nights. On the Sunday morning we got up and left the hotel to attend the Sitting. However after arriving back to hotel to collect our things and check out, we were only just informed that you had to check out by 11 and were forced to pay money on the spot or we were not allowed to leave. Now, the council had paid for our stay in Selkirk. In fact, I am only 17 and the hotel took a minor's card details and proceeded to take 115 pounds from my account unauthorised. We were essentially held hostage. The woman at the reception had a horrible attitude and was rather intimidating. I found myself being stared down whilst my friend was outside trying to call people to help us pay to be released. The receptionist would not accept that the Falkirk Council was to pay for our extra stay because again we were not told of checking out times. In fact, the receptionist continued to put me on the spot by asking with a sarcastic tone 'What time did you expect check-out time to be?" and "You could have asked us". I am shocked by the service of this hotel and the fact I was held hostage and had my money taken from my account totally unauthorised is disgusting. I am still currently trying to deal with the situation and would not recommend staying here. Especially as a young person because they will take advantage and intimidate you.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Kaitlin D, We are very disappointed and sorry to hear about how you felt on your departure. All information is available in each rooms Guest Directory folder regarding Check in and Check out times. The reception desk is manned from 7.00am - 11pm daily and are only too willing to answer any questions or queries guests may have during their stay. As your reservation was made by a third party travel agent, we are not in a position to comment in regards to any correspondence or lack of information that you may have received from them. In all circumstances we have to adhere to the booking confirmation we receive from all third party travel agents and the account instructions that are given. The Hotel policy is to take a swipe of a debit or credit card - which acts as a pre authorisation, for any additional charges or outstanding accounts. The receptionist did assure you that the third part travel agent would be contacted first thing the following morning to seek approval for the additional charges. This being the case your card was refunded immediately.

"Lovely weekend in the Borders"

5
14/03/2016

We have just come back from a weekend break. Beautiful, hotel, attentive staff and a friendly welcome. The food and drink was outstanding. Perfect base for walking and relaxing in the stunning Scottish Borders. Dog friendly hotel where if you take your dog you don't get a grotty room in the basement. Our spacious lodge had stunning views and plenty of room. It was immaculately clean and newly decorated. We would definitely recommend it to anyone wanting a relaxing break or walking holiday

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear AnneTGLF, Thank you very much for taking the time to leave us a review. We are pleased to hear that you enjoyed your weekend break away and found out per friendly garden room most comfortable. Selkirk is in the heart of the Scottish Borders, with great local walks and is a central location for exploring all that the Borders has to offer! We hope to welcome you back to the hotel in the future.

"Beautiful hotel"

5
12/03/2016

A great hotel in a good location. Bedrooms very comfortable, with great food which can be eaten in the lounge bar or restaurant. Staff excellent. I have stayed here on a few occasions and each time I go back there have been refurbishments which help make a superb hotel excellent.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear thekillieone, thank you for taking the time to review your most recent stay with us. We are pleased to hear that once again you had a comfortable stay and enjoyed the great food. We look forward to welcoming you back

"short trip"

3
24/02/2016

on our arrival at this hotel we parked our car and went to the reception where there was no one waited a while then saw a message that if no one at desk to lift phone and someone would get to us so did this and lady came down to book us in and show us to our room the room itself was a good size with 2 beds pushed together and a nice size shower and toilet off this every thng was nice and clean only thing that was a bit of a problem was the bathroom was cold even with the heating on , on to the room the tv was terrible it kept on freezing up as it must have been freeview . when we went down to the bar there was no one in the place and they did not have a good selection of draft beers think i saw 3 in total. when we sat down for dinner i would not say they had a great selection but was nicely cooked and tasty . the hotel itself was a bit out the way and if you did not have a car then it would have been difficult to get around but all in all it was a good little break but i would not go back to this hotel as there is nothing to do in the hotel it is just a place to sleep

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear frenchyglasgow, thank you for taking the time to review your recent stay. We aim to give guests the best possible service and experience when staying with us and guest feedback is important. Selkirk and the Scottish Borders is quiet at this time of year however all the Border towns are bespoke with unique visitor attractions easily accessible by bus and of course Edinburgh is now only a train ride away on the new Borders Railway. From Easter onwards you will find there is more visitors to the area should you choose to visit the Scottish Borders at a busier time.

"A Really Nice Place To Stay. "

5
24/02/2016

My wife & I had to travel to Edinburgh & thought it would be better to stay somewhere overnight, rather than worry about traffic hold ups etc the following day. We decided on Selkirk, as it would be about an hours drive to Edinburgh. Having checked reviews on TripAdvisor, we chose that Philipburn Country House Hotel and have to say we were highly delighted with our choice. The Hotel itself has plenty of character & set in its own private grounds. We stayed in a deluxe, split level double room, which was perfect, spotlessly clean & with everything you need for a comfortable & relaxing stay. We dined in the hotel restaurant for dinner & found the food to be delicious, of a high standard & reasonably priced. The breakfast was substantial & offered a very good choice. The staff were all excellent, efficient, very polite, helpful & appearing to take pride in what they did. We would highly recommend staying at the Philipburn Hotel as a place to stay for business or leisure. Best Western also offer generous deals for their reward points members, so it's beneficial to join the scheme for free.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear crooky53, thank you very much for taking the time to give us a review of your recent stay with us. We are pleased to hear that you enjoyed your stay, particularly the standard of the rooms and food within the hotel! We are glad you found our staff helpful and polite, we strive to give guests the best possible service and experience when staying with us, your reviews help us to do this! Selkirk is the ideal base for exploring the Scottish Borders and Edinburgh. We hope to welcome you both back to the hotel soon!

"Hogmanay Stay"

5
22/02/2016

Stayed in a lodge with family for New Year celebrations. On arrival the lodge was lovely and warm. Plenty of space and a small kitchen area for self catering. The lodge we stayed in was dog friendly. The hotel is very dog friendly. All the staff were very attentive to ensure everything was what you wanted/needed. The evening meals were excellent, especially the sticky toffee pudding. We had breakfast in the bar as we had the dog with us. A wide choice for breakfast and once again excellent quality. I would recommend this hotel and will return for another break

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Jim C, We are delighted to hear you enjoyed your Hogmanay break in our pet friendly lodge. We are pleased to hear you enjoyed the excellent evening meals and breakfasts and look forward to welcoming you back

"Heaven on earth!"

5
22/02/2016

Had an amazing break with my husband in this lovely hotel at the weekend . This was a gift from our son who knows how much I love Selkirk where I was brought up. The hotel is beautifully clean, very homely and relaxed with warm and friendly staff. The rooms are tastefully decorated. The food is amazing, best breakfasts we've had and the dinners were delicious? Nice relaxing lounge and beautiful surroundings. Will be back!!

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear mitha r, We are pleased to hear you enjoyed your stay and found the Philipburn to be homely and relaxing and our staff warm and friendly. Your son will be delighted to hear his choice of gift was a success and we look forward to welcoming you back on your next visit to Selkirk.

"Great weekend "

5
21/02/2016

An amazing hotel with the friendliest staff ever.The food is totaly delicious. Room spotless and very well furnished. Will I come back. Without a doubt. Great variety of different types of rooms to choose from.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear jimmygers29, Thank you for your review. We are delighted to hear you enjoyed your stay and the delicious food. We enjoy seeing guests return and we look forward to welcoming you back on your next visit to the Borders.

"Family & friends two days getaway"

5
21/02/2016

We had a wonderful two days away in Selkirkshire and a wonderful stay at the BEST WESTERN PLUS Philipburn Country House Hotel. The staff were very friendly, welcoming and provided excellent service. The lodge was very nice, very clean with comfy beds. The breakfast was excellent. All the family and friends enjoyed the beautiful scenery and fantastic walks and we would definitely recommend it.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear efv820, Thank you for your review. We are delighted to hear you had a comfortable stay and enjoyed the excellent breakfast . The Borders is very scenic and ideal for those looking for a good walk with plenty places of interest close by.

"Fantastic stay"

5
20/02/2016

Recently returned from a 2 night stay in the dog friendly lodge, a log cabin with all the facilities you could ask for with seemingly endless hot water! The lodge was cosy and comfortable, breakfast fantastic. Our waitress was patient and helpful, giving us information and tips. Ian the manager gave us a map of the local area and suggested a variety of walks to tire out the 3 kids and 2 dogs. An ideal base to explore the surrounding area. Would happily return.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Elace237, Thank you for your recent review! We are pleased to hear that you enjoyed your recent stay in Yair Lodge. Selkirk is the ideal base to explore all that the Scottish Borders has to offer, from Abbeys to The Eildon Hills! We are glad that you found all of the staff friendly and helpful. We look forward to welcoming you back to the Scottish Borders in the future!

"Wonderful stay at Best Western Philipburn"

5
10/02/2016

Wonderful stay. Can't recommend the hotel highly enough. We had an absolutely beautiful room (room 3 I think) - big, spacious and very comfortable. Jacuzzi bath! Hotel in beautiful peaceful woodland setting. Lovely, friendly staff. Breakfast was great. Good value. Can't wait to stay here again.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear G8196UKmichaeld, thank you for your review. We are pleased to hear you enjoyed the comfort of one of our beautiful deluxe rooms along with a good breakfast. We look forward to welcoming you back on your next visit to the Borders

"Excellent hotel in the borders"

5
10/02/2016

Just returned from a 2 night stay at the Philipburn Hotel near Selkirk, really nice hotel, meals are excellent, well priced and loaded plates. staff were very helpful, nothing was a problem. Rooms clean and well appointed. Many thanks for a great stay, would recommend this hotel highly,

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear HughS639, Thank you for your recent review. We are very pleased to hear that you enjoyed your recent stay at the hotel. We are glad that you found our staff helpful and enjoyed the meals served in the restaurant. Selkirk is the ideal base for exploring the Scottish Borders! We hope to welcome you back to the hotel soon!

"Dog friendly at its best"

5
09/02/2016

This was an amazing hotel to take your furry friends, the 2 dog friendly apartments to side of hotel are perfect, with patio doors to fabulous garden for dogs to have a fabulous time, we relaxed while they had fun. The hotel bar and restaurant was stunning, and the food was all local and fresh, particularly the breakfast where the variety and attention to detail was second to none. Although this hotel is a bit more expensive, would thoroughly recommend if you want to treat yourself and your dogs ????

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear ShonaBRO123, Thank you very much for taking the time to write a review! We are very pleased to hear that you enjoyed your stay at the hotel! Its lovely to hear people enjoy our Pet Friendly Rooms in the grounds of the hotel, these rooms are ideal for pets. We are glad that you enjoyed the food in the restaurant and at breakfast! The Scottish Borders in a fantastic place for walkers and guests visiting with dogs as there are plenty walks throughout the countryside. We hope to welcome you back to the hotel on your next visit to the Scottish Borders.

"Weekend getaway "

5
07/02/2016

We had a weekend away and found the hotel to be very welcoming. The staff were very friendly and provided excellent service. The room was very nice with an enormous comfy bed. The food was all very good and properly cooked. All in all very happy and would definitely recommend

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Matt B, Thank you for your review. We are pleased to hear you had a comfortable stay and enjoyed the good food and excellent service from our staff. We look forward to welcoming yo back on your next trip to the Scottish Borders.

"Food was delicious and perfectly cooked."

5
05/02/2016

Really like the meals at the Philiburn, never had a bad meal. There was not a thing on the plates that was not well cooked and tasty, and no scrimping on the vegetables. The service was unobtrusive and even although the evening we were there it was quiet we were not rushed. Would thoroughly recommend the restaurant.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Betterthanok, Thank you for taking the time to review your recent restaurant visit. We are delighted to hear you enjoyed your meal and the service. We do have some quiet evenings at this time of year so it is good to be supported by local clientele We look forward to welcoming you back.

"Philipburn country house"

5
26/01/2016

Just heading home from a two night stay that was a Christmas present we recieved. The hotel was of a very high standard and included everything you could possibly need. The food was excellent as was the service that we recieved from all members of staff. Would definitely return here.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Alison N, Thank you for your lovely review! We are pleased to hear that you enjoyed you break with us and enjoyed the food and found all of the staff pleasant. We look forward to welcoming you back to the Scottish Borders.

"Friendly staff and good food."

4
13/01/2016

We had an enjoyable two night stay at the Philipburn Best Western. The staff were all very friendly and breakfast was excellent. We also ate one night in the restaurant which we also enjoyed. It was an internet deal so was very good value. The building is very old with character and we had a top floor room which was spacious and very adequate for our needs.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear busby22, Thank you very much for your recent review! We are pleased to hear that you found all the staff friendly and enjoyed your breakfast! Parts of the main house date back to 1751 and Selkirk is an ideal base in the Scottish Borders for exploring the surrounding areas.

"Great break in the Borders"

5
10/01/2016

Stayed in the Yair Lodge which has two bedrooms , sitting/dinning area with kitchen that has all the facilities for self catering, free Wi Fi and as a bonus is really dog friendly. Stayed at the Philipburn for 3 night nights at new year with family and black Labrador. The welcome we received when we arrived on a cold wet miserable Wednesday afternoon was really warm and friendly and the receptionist escorted us to our lodge even though we were over an hour early. The lodge was lovely, warm and welcoming and immediately gave a good impression of the hotel and the quality of service we could expect. We ate in the restaurant on two nights and this was one of the highlights of our stay excellent, on the third evening we attend the new year disco where again the food was brilliant and we all had a really nice time. We had three great breakfast's in the bar as the owners explained to us that we could bring along our dog who loved the experience. All of the staff we met were friendly, kind, attentive and hard working and genuinely appeared to enjoy working at the Philipburn (a rare experience in most hotels ). The owners are very friendly, approachable and are always available to chat and offer information on the local area which we found most helpful.They also love dogs very important for dog friendly hotels. We will defiantly stay at the Philipburn when we visit the borders again hopefully during the summer months as the location is ideal for visiting the Borders towns.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear DAVY C, Thank you very much for your recent review! We are pleased to hear that you enjoyed your stay in one of our lodges! We are glad that you found all of the staff helpful and friendly. Its lovely to hear that you enjoyed the food here at the hotel and enjoyed our Hogmanay dinner and dance as much as we did! It was a pleasure to meet you and the lovely Holly! We hope to welcome you back to the hotel in the future!

"Scottish hospitality at it's very best!"

5
10/12/2015

Thank you all at the Philipburn Country House Hotel for making us feel so welcome! Your help when making our hotel reservation by telephone; your friendly smile and cheerful greeting on our arrival; your attentive service throughout our stay and the delicious meals you served to us in your comfortable restaurant made this one of the best UK breaks we have ever had! Keep up the good work and we'll look forward to staying with you again next time we're in Scotland.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Irene H, Thank you for your recent review. We are very pleased to hear that you enjoyed your stay with us from booking to your departure! We are glad to hear that you enjoyed our fresh home cooked food in our restaurant! We look forward to welcoming you back to the hotel and Scotland soon!

"Fabulous Hotel"

5
24/11/2015

We were lucky enough to be able to stay two nights in the Honeymoon suite, gorgeous room with massive four poster bed, double shower and jacuzzi bath. There was also a seating area with a huge flat screen TV, the room was absolutely spotless and bed linen crisp and lovely. We ate both nights in the restaurant and the food was delicious with an excellent selection of wine available. Breakfast was also very good with an excellent selection and really good service. The receptionist that booked us in was very chatty and friendly and made us feel very welcome, the owner of the hotel gave us some Wonderful details of local history and places to visit which we really appreciated, the hotel is a 10 minute walk from Selkirk which is a lovely little Town but doesn't have much in it. Hotel is great though and would Love to visit again, maybe in the summer when we could appreciate the lovely gardens surrounding the hotel.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear SadieMotherwell, Thank you very much for your recent review! We are pleased to hear that you enjoyed your stay at the hotel! The Scottish Borders is very beautiful at any time of the year, the autumn is lovely with all the leaves changing, and the summer is lovely with a lot of picturesque flowers and views. We are delighted that you found your room most comfortable and enjoyed the good food in our restaurant. We have a great team here at the hotel so we are pleased to hear that you had a lovely welcome and enjoyed talking to everyone. We look forward to welcoming you back to the hotel soon.

"Perfect Wedding Reception"

5
21/11/2015

We held our wedding reception here on 17th October 2015. Both ourselves and our guests thoroughly enjoyed every minute of it. The food, both the wedding breakfast and the evening buffet, was enjoyed by everyone and we had many guests complimenting the standard of the food throughout, during and following the event. Marie and her team were very professional in the lead up to the big day, and on the day itself. Nothing was too much to ask; they ensured that the day went ahead with no hitches whatsoever and took (most!) of the pressure off of the bride and groom. Our honeymoon suite was also amazing - complete with a four poster bed, jacuzzi bath, his/her sinks and a double shower. Very comfortable. Also, Philipburn has very picturesque grounds for wedding photos and we would highly recommend here for your wedding. The (new) Mr & Mrs Callachan

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Scottref2004, thank you for your recent review! It was a pleasure to be part of such a special day, we are pleased to hear that you enjoyed the day and your guests enjoyed the wedding breakfast. We are delighted to hear that you found the Honeymoon Suite most comfortable and relaxing after a long day. We wish you the very best for the future and look forward to welcoming you back to the hotel soon.

"weekend trip"

5
09/11/2015

We spent a very comfortable weekend in a marvellous bedroom in lovely surroundings.The lounge was very comfortable with plenty of reading matter and brochures of surrounding area. The person who greeted us on arrival gave us lots of information about Abbotsford House. The garden pond was well stocked with a variety of fish. The autumnal colours in the garden were spectacular.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear PAMMIMAC, Thank you for your recent review! We are pleased to hear that you enjoyed your weekend stay with us. The Scottish Borders is a very beautiful place especially when all the colours are changing on the trees! We are glad we where able to help with local information. Selkirk is a ideal base for travelling throughout the Scottish Borders.

"Off the beaten track"

4
26/10/2015

Booked two nights so that we could travel the new train line up to Edinburgh and back. Followed the satnav directions which ended with a "in half a mile turn right off road"! Lovely spacious garden room allocated with a king (two 3/4 beds bolted together) and two twin beds in a separate room. The twin room is small and the beds placed head to head. Bathroom clean and with everything you need for a couple of nights stay. Inclusive breakfast very good. A wide choice of cereals and cold meats/ fish and fruits together with lovely cakes. Freshly cooked breakfasts available, again great choice from the usual bacon, egg etc to smoked salmon and scrambled eggs. Good place to explore the area from.

BWPhilipburn, General Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Jan T, Thank you for taking time to review the property. We are pleased to hear that you enjoyed the wide selection available at breakfast and found one of our garden rooms comfortable and spacious. Selkirk is a ideal location for those wishing to explore the area, and has good transport links to Edinburgh and surrounding areas. We look forward to welcoming you back to the Scottish Borders in the future.

"A life saver for very tired, stressed travellers"

5
22/10/2015

After visiting friends in Scotland during a recent break to northern England we attempted to make our way back to our planned accommodation however the weather was making it a rather stressful and tiring journey. Rather than continuing and potentially getting lost in the dark we tried calling a few hotels after finding ourselves in Selkirk at around 9.30pm. A very helpful and friendly lady answered the phone and informed us that there was a dog friendly room available and helped work out where we were and how to find them. Friendly greeting on arrival and was shown to a lovely room, with a very comfortable bed. Lovely and peaceful outside leading to a great nights sleep meaning we could carry on our journey refreshed and happier the following day. Based on the few hours we were there and the wonderful service we received, we have already bookmarked the webpage in case we ever decide to head in that direction again.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Maria, Thank you for your review. We are pleased to hear you had a comfortable stay in one of the garden rooms and found our team to be welcoming and friendly. We look forward to welcoming you back on your next visit to the borders. http://www.tripadvisor.co.uk/ShowUserReviews-g186509-d191886-r281915136-BEST_WESTERN_PLUS_Philipburn_Country_House_Hotel-Selkirk_Scottish_Borders_Scotlan.html#

"Delightful Surprise!"

4
18/10/2015

Having had recent bad experiences of Scottish hotels we did not have high expectations for this short break. However, we were proved wrong and had a lovely time staying in the Borders last week. The hotel is located on the outskirts of the town. It is small and comfortable. The restaurant has a good selection of dishes to suit all tastes. The venison sausages and Bailey's creme brulee in particular were very good. Although the hotel is not big there was a large choice at breakfast including a super full Scottish which my husband really enjoyed. The hotel could improve breakfast by providing cafetieres or better still having a coffee machine, where guests could choose coffee of their choice. Service was always friendly and efficient. Our room on the second floor was large, clean and had a huge bed where slept very well. A top sheet on the bed would have been welcome and I'm sure would have been provided if we had asked. The bathroom was adequate but was in need of updating. As we discovered Selkirk is a convenient town to explore the Borders from and the Philipburn is an ideal base. We have a very short list of hotels which we would return to and this hotel has just been included!

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Carol W, thank you for your recent review. We are delighted to hear that your faith in Scottish Hotels has been restored following your stay with us. We are always pleased to hear that guests have had a comfortable stay and enjoyed good food at breakfast and dinner. Selkirk is an ideal base for visiting the Borders being central to many of the Border Towns and attractions. We look forward to welcoming you back

"A pleasant stay"

4
09/10/2015

Stayed a couple of nights in October, while visiting our daughter who lives nearby. Staff were pleasant and helpful, welcoming us to the hotel and showing us to our suite. Very comfortable, clean and nicely furnished. Very comfortable beds which meant a good night's sleep. Friendly but unobtrusive staff; will recommend and may well be back. We didn't eat dinner in the hotel on either night, but enjoyed the buffet breakfast as well as the cooked version (bacon & egg etc.). The pond full of koi carp at the front of the hotel was a lovely feature.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Jennifer W, Thank you for your recent review. We are pleased to hear that you had a pleasant stay at the hotel, enjoying the breakfast! We are glad that you found the staff welcoming and enjoyed the beautiful Koi Carp pond at the hotel. We look forward to welcoming you back to the Scottish Borders in the future.

"Really Pleasant Suprise"

4
03/10/2015

Booked this super last minute .... And was apprehensive but absolutely no need. Shown to a Garden Room- very recently refurbished and finished to a very high standard superb room. Decor lovely clean and bright, TV on wall large enough to see and able to manoeuvre on wall mount. Staff really friendly and helpful, nothing too much trouble. Food in restaurant good if a little pricey. Would stay here again most definitely

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Scaifee2, Thank you for your recent review. We are very pleased to hear that you enjoyed your stay in one of the beautiful garden rooms. We are glad that you found all of the staff friendly and approachable. We look forward to welcoming you back to the hotel in the future.

"Nice staff and location but disappointing room and restaurant"

3
23/09/2015

The hotel is located in a nice area, though when we were there, there was a lot of road work going on and many detours, making it difficult to find. The restaurant was very disappointing. Food was not tasty and it was a bit overpriced compared to others in the area. The room was adequate. Found the mattress not very comfortable. Nice bathroom.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Wally T, Thank you for your recent review. We are pleased to hear that you enjoyed the location of the hotel. I would like to apologize for not exceeding your expectations during your stay at the hotel.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Perfect"

5
12/09/2015

".........Just stayed for one night, lovely rooms, beautiful surroundings, delicious food. Will stay again with the family if in the area again. Staff friendly and helpful. Easy to find with all the added extras for a super stay. Dog friendly too. "

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Sletts R, Thank you for your recent review! We are pleased to hear that you enjoyed your stay and that you found the hotel staff friendly and helpful. We are a dog friendly hotel, we have three designated dog friendly rooms and welcome dogs into our bar area! We look forward to welcoming you to the hotel in the future.

"Wedding venue and accommodation"

5
09/09/2015

We stayed last weekend after attending a family wedding in the hotel on Saturday. The ceremony took place outside in beautiful sheltered gardens and was followed by a lovely meal and dancing in the function suite. Throughout the day the staff were very attentive, helpful and friendly especially to a disabled family member who was attending the wedding but not a resident. We stayed in one of the garden studios, room 14 and it was fantastic. The only one fault we found was there was no milk in the tea tray in our room. Breakfast was good, we weren't hurried out for them to set up lunch and nothing was too much trouble. Overall I would highly recommend this hotel.

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Nellieduff, Thank you for your recent review! We are pleased to hear you enjoyed the wedding and found all of our staff friendly and helpful! We are glad you liked the comfort of our rooms and enjoyed your stay with us! We look forward to welcoming you back to the hotel soon!

"Complacent attitudes, take the customers money And run comes to mind. ! Not impressed !"

1
04/09/2015

A staying for long weekend, breakfast services slow, staff seemed to not understand our wishes, all family tables unhappy with service and attitudes. , unfortunately some people do not understand that customer is always KING No matter what,that is if we want to stay In business.. High tea, Afternoon tea, means just that not crusted sandwiches on plates, dey !!!! no thought whatsoever! Very disappointed , shudder to think what they would have been like an hour and half later when they should have been served,!!!!!, timetable gone haywire !n!

BWPhilipburn, Manager at BEST WESTERN PLUS Philipburn Country House Hotel, responded to this review
Dear Patricia M, we are disappointed to hear you were not happy with the service you received and attitude from our staff.