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Best Western Queens Hotel, Dundee

160 Nethergate, DD1 4DU, Dundee, Great Britain - See on a map
Best Western Queens Hotel - queens hotel grounds and hotel The Best Western Queens Hotel is ideally located in the center of Dundee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at The Best Western Queens Hotel in Dundee to discover all this beautiful and historic city has to offer. The Best Western Queens Hotel enjoys an enviable location, right in the heart of Dundee’s vibrant West End culture quarter. However, guests still benefit from free onsite parking, for ultimate convenience. The West End quarter is home to the University of Dundee and the beautiful St Andrew’s Cathedral, as well as an abundance of chic shops, bars and restaurants. Once you’re full up and shopped out, head to Dundee’s beautiful coast to admire the Waterfront Gardens and the two world-famous wooden ships permanently docked there. The hotel is well placed for travel links, only 500 meters from the railway station and a short ten-minute taxi drive from Dundee Airport - perfect if you wish to go exploring or break up a journey with a rejuvenating night stay. From your charming 19th century base, you'll be spoilt for choice in terms of tourism. Convenient train and motorway access leaves you so very close to several of Scotland's major cities - including St Andrews and Perth - as well as many rural beauty spots. Wherever you look, there'll be sights to see. The Best Western Queens Hotel proves a truly charming place to stay in Dundee, as Scottish wit, humor and hospitality can all be enjoyed at the hotel. That said, the Best Western still offers the most relaxing of hotel stays, becoming the perfect place to return to for some good and hearty food after a busy day exploring.

Best Western

Queens Hotel

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Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 769 guest reviews
NOTE ISSUED
Excellent
224
Very Good
281
Average
152
Poor
62
Terrible
50
REFER TO NOTICE
Business Business
162
Couples Couples
265
Family Family
124
Friends getaway Friends getaway
101
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ideal location"

4
User 20/08/2019

Ideally located for the train station, shops and v & a museum. Dahryn at check in made me feel so welcome and upgraded my room. He is an asset to the hotel. All staff were friendly. Hotel is a bit dated but was clean and comfortable. Breakfast was excellent. I will definitely stay here when I return to Dundee.

"Wee night away"

2
vicki1907, Bo'ness, United Kingdom 19/08/2019

Arrived here on the 16/8. Parking no problem, large car park at the back. Allocated a room on the ground floor, overlooking the car park. Wedding was on in the hotel, fair enough. But this went onto 1am, then all cars and taxis picked up outside our room. Not ideal. Probably a few wedding guests had booked rooms. Room allocation could've been done better.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the noise and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.

"Beware of the nightclub!"

1
User 12/08/2019

Loud music until midnight causing a migraine for myself. Missed the wedding i was meant to attend the next day.So dissapointed to say the least!!!! Staffs answer to problem when calling reception was to come for a drink! Not helpful.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good morning Please accept my sincere apologies for the disturbed sleep you had at the Queens on your recent visit. The hotel had a private party on in our function suites on the nights that you stayed and i am sorry that the music was too loud. This should have been dealt with better from the Duty Manager and the noise levels reduced. I appreciate your feedback and will pass this onto the team.

"Husbands birthday meal"

5
Lorraine M, Dundee, United Kingdom 12/08/2019

Well had a birthday meal for husbands 60th birthday from start to finish had the best night. Meals were beautiful. Big thank you to the staff julie Sam leah bar staff and waitress for all your help that made it a great night from the tables to banners photos you all done a brilliant job. Would highly recommend

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent visit to the Queens Hotel. I was pleased to read the positve comments and how much you enjoyed your evening, I will ensure this is passed onto the team. We hope to see you again soon.

"Staying once again"

5
barbararuther4d, Fife, United Kingdom 09/08/2019

Me and my husband are frequent visitors to Dundee and the Best Western is always our first choice of hotels. Leah and her team always make us feel welcome and assist you in whatever you request if possible Love the character of the hotel and the rooms are clean and have all the facilities you need for a few nights away. We had evening dinner in the Q Bar which was really nice (recommend the fajitas). Looking forward to our next stay.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At the Queens, we strive as a team to provide superior levels of service to our guests and the team will be glad to know we made your time with us so memorable! We look forward to seeing you on your next visit, please contact myself on [email protected] to make your next reservation.

"Breakfast disappointing "

4
brecksmiller70, Mexborough, United Kingdom 09/08/2019

The website states “Full Scottish breakfast offering cereals, fruit juices, fruit platter, ham and cheese platters and full cooked breakfast to order from kitchen.” Well the cooked offering is left heated in a Bain Marie, not cooked to order and I wouldn't claim it to be Scottish, no lorne sausage, no potato scones, no smokies. Apart from that the room was comfortable.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. At the hotel we offer a buffet breakfast service when we have high occupancy to allow us to provide a quicker service. We also have menus on the table which allows you to order Arbroath Smokies from the kitchen. I appreciate your feedback regarding Lorne sausage and potato scones and will look into offering these on our new breakfast menu when it is ready. I was pleased to read you had a comfortable stay with us and hope you will return to us on any future visits to Dundee.

"Nice location shame about the food and service"

1
192garrys, Stirling, United Kingdom 07/08/2019

Visited for a night with my wife as part of our tour of Scotland. Hotel is decent and rooms are comfortable. Unfortunately the restaurant is not. We booked the restaurant for a meal. We arrived 7pm to be seated in the public bar, not the restaurant. The restaurant is preset for breakfast. We ordered starter and main. Steak pie all round. Mmmm. Starters were decent but couldnt go wrong. Garlic bread with cheese and brie deep fried with cranberry sauce from a jar. Steak pie was WEll SALTY. We ate some. After 15 minutes the barman asked how our meal was, we were done. This was not Not during our meal.. We explained it was salty he said ok. And took them away. He didnt come back to say chef/cook/KP apologises. He very didn't come back to take a sweet order. Ok. So the room has a card. It clearly says if you have a problem please speak to us before posting negative reviews on trip adviser . Which I thought was clever. Means they are proactive and reactive right ?. Erm NO. I went to reception explained it all and he very arrogantly said here is a business card. Email the general manager. I replied. I have an issue with my meal and you clearly ask for a heads up prior to the complaint. He disgustingly said yeh. Just email that address and handed me a card. I very politely said. Don't waste the business card. I'll post a review. This was Wednesday 7th August at 20.00. I would expect a generic email from the GM to be posted here but I would appreciate it if they didn't patronise honest customers by posting false fake and half hearted replies to honest hard working customers that keep them in a job. Close the doors if you don't care about your guests or your jobs. Or move on and give the jobs to people that genuinely deserve to be in a customer faced role.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you very much for taking the time to share your comments. I would like to apologise for the service you received from the staff on duty on the 7th August this is certainly not the feedback I would expect about the team. We no longer have a restaurant at the hotel and serve all meals in the bar area, I am sorry if this was not what you expected. I have passed onto the kitchen your comments regarding the steak pie being too salty and we will ensure that this is rectified when preparing for future guests. The receptionist on duty should have dealt with your complaint at the desk in a professional mannor and I can see this was not the case, I aim to ensure this does not happen again. I received your review 1st thing this morning and came to the hotel at 7am to hopefully catch you before departure to apologise in person. I have managed the hotel for 20 years now and take great pride in my work and the service that is provided to the guests who stay with us at the hotel and i take all feedback very seriously and will ensure that training is given to the staff that were on duty to ensure that poor customer service does not happen again. I hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Should you wish to discuss this further I can be contacted on [email protected]

"A comfortable Stay"

4
Anne S, Elgin, United Kingdom 04/08/2019

We spent two nights in The Best Western Queens Hotel, Dundee - The welcome upon arrival was friendly & polite, our room, although small, was clean & cosy, a lovely view over the Firth of Tay & the Rail Bridge... We did not use the Hotel for Dinner as the Menu was a Bar menu & nobody was dinning there....The Beakfast was good & well organized...This Hotel is almost Central, plenty lovely places to eat in the evening - Car Parking at the rear of the Hotel, free of charge.....................................

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel, I was pleased to read such positive feedback about your stay. I do hope you will return to us on your next visit to Dundee.

"Well positioned hotel"

4
hammy6414, elgin scotland 26/07/2019

Although this hotel is a in need of a bit of modernization everything was fine for our stay. The bedroom was on the main Street but was surprisingly quite and very comfortable. The hotel is well positioned and within easy reach of the town centre, waterfront and a host of attractions. There are also loads of good pubs in the surrounding area.

Leah M, Manager at Best Western Queens Hotel, responded to this review
Dear Guest Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable! Yours Sincerely,

"Superb location."

5
MadMamW650, Shetland Islands, United Kingdom 22/07/2019

Spent a night here for a little break. We arrived quite early, but the receptionist organised our room to be made ready whilst we had a cup of coffee. This was superb for us as we wanted to go sightseeing ASAP. The hotel is very close to many attractions like Discovery Point, The Unicorn, the new V & A Museum, and the city centre. The hotel room was small, but absolutely lovely. It was a corner room, so overlooked the Tay. We could see both the road and rail bridges from the windows. Excellent in room facilities with a good shower. Food served was well cooked and very tasty. Breakfast was super. The Qbar is absolutely beautiful, and had a good gin selection lol. The staff were lovely and made us feel very welcome. Would definitely stay here again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for choosing to stay with us at the Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At the Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! We look forward to welcoming you back on your next visit to Dundee.

"Dissapointing"

2
User 21/07/2019

Booked a night here with my girlfriend as we were in the city meeting family for a night out. Despite it being quite an old building, the hotel itself was very nice inside and what I was expecting, until we got to the room.... The toilet area was very ropey, found lots of hairs inside the toilet and the bath/shower area was quite shabby - so much so my girlfriend refused to even enter the toilet. I wasn't expecting this considering it cost £80 a night and could've got another hotel in the city for much cheaper, not great value for money. To top it off, was woken very early in the morning due to a wedding event that was taking place. Guests in the next room and opposite room were crammed with people talking loudly with their room doors wide open. Felt as if they were actually inside my room. Staff were friendly enough, but the room conditions made it a really bad hotel experience.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good afternoon Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the bathroom and i would like to look into this further with the housekeeping team, Can i ask you to email me with the room number you stayed in on [email protected] so i can do this. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.

"Excellent!"

5
User 28/06/2019

I have been staying at the Queens for about five weeks each year for the last 10 years. Why do I stay there? Well the hotel meets all the usual requirements, it is very clean and comfortable. However the main reason I keep on returning is the staff. From the managers to the cleaning staff everyone is friendly, welcoming and keen to ensure that you enjoy your stay. Another good sign is that the staff turnover is very low; some of the staff have been there longer than I have been staying. Special mentions must go to Leah and Julie who have never failed to make my stay a very pleasant one.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you so much for the lovely review on your recent visit to the Queens Hotel Dundee. We are delighted to know that the staff are all friendly and you continue to return. We look forward to welcoming you back again soon.

"Amazing Staff , Great Hotel"

5
User 28/06/2019

I was visiting Dundee for a couple of days. Spent 2 nights in the Queens Hotel and the staff especially Julie on reception were great. The food in the restaurant was amazing. I would definitely recommend this hotel for staying over and for enjoying a drink and a meal. I will definitely be back. Thanks for a great stay.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for the lovely review of your recent stay with us at The Queens Hotel Dundee. I was pleased to read the staff were great and you enjoyed the food. I will pass the nice feedback on to the team. Look forward to welcoming you back again soon.

"Friendly and well located"

4
516Ann123, Guildford, United Kingdom 26/06/2019

We were given a corner room (202) which had really good views. There was everything we needed, and both a bath and shower. Breakfast was fine - you went up and someone served you from a buffet type arrangement. Tea was rather weak. A nice member of staff got me a pot - but it was still very weak. Maybe upgrade the teabags? Cheap ones/ not using enough, is a false economy to my mind. Give people a good cup of tea or coffee in the morning and you make a good start as a hotel. With a Dad from Glasgow and a Mum from Grimsby, I usually find my tea is pretty great north of Birmingham. When we arrived my partner mentioned to the receptionist that I hadn't been able to find a kipper or smoked haddock for breakfast wherever we had been. He said that the hotel did kippers for breakfast. It wasn't advertised anywhere, but we asked and I got nice fish for breakfast, but we wouldn't have known if we hadn't asked. My partner had the Scottish breakfast and liked that. The staff at the hotel were really friendly, and the older I get and the more I travel, I realise what an important resource they are for any hotel - and hope they are appreciated - not just in this hotel but everywhere. We were in Dundee for the Art Galleries and they were great! The Dundee Contemporary Arts Gallery is 2 minutes on foot from the hotel. It has a restaurant and cinema - which we went to in the evening (to see Dirty God - if you get the chance to see it, it is VERY good) as it was pouring with rain, and hardly got wet it was so near. The V and A is about 10-15 mins walk, and the Mcmanus about the same.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
I would like to thank you for sharing your feedback. I was pleased the staff were all very friendly and you enjoyed the smoked fish in the morning. The breakfast menu's should have been on the tables and i will look into why they were not. I was also glad you enjoyed the view from room 202, i agree they are beautiful on a nice clear day. We hope to welcome you back again soon.

"Graduation"

2
User 25/06/2019

Not the best. my fault for not checking but I did not expect in this day and age to find a shower over the bath. Since I am slightly disabled, not possible to climb into bath. Food was awful. Fish and chips, fish cooked to a crisp. Macaroni not cooked with salt, tasteless and so were the chips. Chickenburger wasn't, just a piece of chicken. All in all YUK. Breakfast was no better. Coffee was warm only. Cooked items were sometimes hot others not. Very disappointing and I shall not be recomending this hotel. I do watch reviews and am often at a loss as to where people actually were for their reviews sound nothing like the actuality. Only good point was it was near Caird Hall. Bar was not busy for drinks or meals. Last year I was told it had been very busy. Sorry folks, word has got out about the food.

"Graduation"

4
Elyob94, Glasgow 24/06/2019

It was a basic place to stay, had everything we needed and was interesting decor. Breakfast was of good quality and the bar was nice. Only downside was the lift, I reckon it is faulty because it stopped at every floor on the way meaning it took forever. Location is excellent. This was very stressful on the morning of graduation when we were running late. The beds were quite solid and not the comfiest. Other than that it was fine for what we needed.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased to read you enjoyed the breakfast at the hotel and found the location of the hotel excellent for your needs. We hope you will return to us on any future visits to Dundee

"A Leaving Meal"

5
Crawford M, Dundee, United Kingdom 19/06/2019

I had to organise a leaving meal for a party of 20+ and am a complete novice at this. I was a little apprehensive about it before hand but I need not have worried. the Hotel staff were very helpful from initial enquiry to serving, the food was simple but good, the room was excellent and everything was done well.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review and comments of the dinner you had with us at the Queens Hotel. I was pleased to read that you enjoyed the meal and everything went well. We hope you will return to us at the hotel for any future events.

"Would book again"

4
FarAway35520848279, Edinburgh, United Kingdom 18/06/2019

Nice central hotel with car parking. A bit tired but we loved it. The staff were very friendly. Food was very good and reasonably priced. Plenty choice for breakfast. Only dropped one star because we had a room with very squeaky floorboards.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay and i am sorry about the squeaky floors. I was pleased to read this will not deter you from returning to us at the hotel and look forward to seeing you soon.

"Lovely hotel "

5
amandamenzies20, Dumfries and Galloway, United Kingdom 18/06/2019

Had a great stay with my husband. Room was lovely as was the breakfast. Julie on reception was wonderful, very helpful. Very nice lady! All staff were friendly. Would definitely return again in the future

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us a the Queens Hotel. I will ensure your feedback is passed onto Julie. We look forward to seeing you again soon.

"Thank you"

5
User 14/06/2019

Such a lovey stay at the queens, such a lovely clean hotel and very friendly staff, a big thank you to Sean for all the help while our stay at the queens hotel. Would Highley recommend See you again soon

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel, we hope to see you again on your next visit to Dundee.

"Excellent location and very attentive staff"

5
User 14/06/2019

Stayed at the Queens Hotel Dundee with my wife for a rare night out as a couple. Excellent location very close to city centre and V&A museum and Discovery Point tourist attractions. Clean and comfortable recently re-decorated room was ideal. Very polite and attentive staff - special mention to the hotel manager Leah who made sure we had everything we needed during our stay and nothing was too much trouble. Will definitely stay again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased to read that you found the location ideal for your stay and the newly refurbished room comfortable. I will ensure your comments regarding your stay are passed onto the team. We hope to see you again on your next visit to Dundee.

"Best service!"

5
SueHR51, Scotland, United Kingdom 13/06/2019

I'm a Regional Organiser for a national association and use the Queen's on a monthly basis to meet with members for coffee. Twice a year, I also organise a lunch for the members, our most recent being on Tuesday 11th June. As ever, the staff pulled out all the stops. We had the Glamis Room, with a beautifully laid table, to ourselves. The service was very friendly, prompt and efficient, the food was piping hot and everyone enjoyed it. We weren't made to feel rushed and the members had just what I hoped - a lovely relaxed lunch and a great catch-up with old friends. Leah is always very attentive and accommodating with the booking arrangements beforehand and Julie and the team on the day are fantastic - they're beginning to feel like part of our group now, they know so many of the members and ask about the ones who sometimes can't attend now because of age and health restrictions. Well done ladies - it was a great afternoon and I look forward to seeing you for our Christmas outing.

"Wedding for 100 people"

5
User 12/06/2019

The reception staff and event manager made our wedding experience so, so special, with humour and professionalism. Nothing was too much bother. They also allow you to save up with them for your special day. The choice of food was extensive, and our guests were very happy, even the chef was extremely pleasant. We had the Honeymoon suite which was perfect, and our guests had family and double rooms which were discounted as part of the package. The Glamis room was used for our Humanist ceremony, great size, beautifully decorated and holds 100 no problem, also the elegant staircase makes for fantastic pictures of friends and family. The function suite is great, 100 guests catered for no problem, it could probably cater for more. All in all a great venue with parking included just off the towns city centre. Thanks for the memories of a wonderful day and night.....You made us feel s0 special...

"Lynda Rourke"

5
User 10/06/2019

This is a lovely hotel in the West End of Dundee. Since new management has taken over the service is second to none. I would like to mention Julie who works in reception. She is very helpful, nothing is too much bother and has a charming personality. I give this Hotel a 5 star review friendly helpful and happy staff. Would definitely visit again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent visit to the Queens Hotel Dundee. I was pleased to read such positive comments. Julie certainly is an asset to the team and i will ensure your kind words are passed onto her. We look forward to seeing you again on your next visit to Dundee.

"Good choice near the river "

5
User 04/06/2019

Very grand hotel with a good sized parking lot just behind the hotel. Friendly desk staff. Our room was on the fourth floor but mercifully there is a lift. The room was very large with a spacious closet that had two bars for hanging clothes, several good sized cubbies and a safe. The bathroom is good sized but only has limited counter space. The shower was large and miraculously a tub mat was provided. The old windows in our room rattled with the wind and leaked air copiously. Some upgrading is clearly needed here. Despite the cool temps the hotel heat was off so they supplied us with a little space heater. The desk is large and has two extra power plugs but no USB ports. A small flatscreen sits on the desk- better placement would be on the wall between the closet and shower. The buffet breakfast included the usual cereals, pastries and fruits along with many hot selections. There is a nice restaurant/bar in the hotel. The hotel sits only a few blocks from the river and is easy walking distance to the “Discovery “ Antarctic exploration ship and museum. There were numerous bars and restaurants also close by. Highly recommended.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel, I was pleased to read all your positive comments regarding the hotel. I am sorry the heating was not on fully in the hotel during your stay and will ensure this is better managed for future guests. We have recently refurbished 10 bedrooms in the hotel with plans for more in the near future. I have requested with maintenance for a new television for this room and will have this wall mounted as we have done in other bedrooms. Thank you for your feedback and we hope you will return to us on any future visits to Dundee

"Lovely friendly hotel"

5
User 03/06/2019

Staff were friendly. Rooms are clean and well kept. Free car parking beside hotel. Breakfast has everything you would want and is hot. Bathroom in room was clean and lots of towels. Food in the bar was good and hot as well.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. We appreciate all feedback given to us and will ensure the team read your comments. We hope to see you again soon on your next viist to Dundee

"Second visit"

5
Aliballyb, Elgin, United Kingdom 28/05/2019

Lovely old building creaky floors included( I like that as it shows age) that deserves the good care being maintained by Best Western. Had brilliant huge room(305) which was just a short walk from the lift. Did wonder if we would hear more being near the lift but this did not happen. There was a coach group arrived while we were there but this did not affect the way breakfast , food and drink were delivered. No overcrowding. Good selection of gins if this is your tipple.Food reasonable as it is a limited menu on offer. Loved the huge bathroom and the fact that there were 2 bath and hand towels for 2 guests which is not always the case in other establishments. Again there was a bath mat for use when taking a shower with no need to chase up housekeeping. Our room had an iron and ironing board in the wardrobe as well. The hotel also has a good car park which is handy in the centre of Dundee. Easy access to V and A and the centre of Dundee all within walking distance.In the car park there is a set of steps at the back which allows you to cut the corner to get to the V and A.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for choosing to stay with us at the Queens Hotel on your recent visit to Dundee, and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At the Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! We hope to see you again soon on your next visit to Dundee.

"Very Good"

5
Dennis C, Ayr, United Kingdom 26/05/2019

A quaint old friendly Hotel right in the town centre of Dundee with an easily accessible car park, Great sized room very clean good food served at the well-stocked Bar and very helpful staff a good choice at breakfast giving you a great start to your day. And if you want to leave your car you very central and great access to the local Buses

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for the lovely review. I was pleased to read the staff were friendly and helpful and the food was good with a nice breakfast to set you up for the day. We hope to welcome you back again soon.

"Impressive building"

4
keskarosie, Edinburgh, United Kingdom 21/05/2019

A lovely old well maintained building with an impressive staircase and high ceilings. We had a big room with a double and a single bed. The beds had lovely duvets and linen and were comfortable. We also had a well proportioned bathroom which was modern and looked recently upgraded, with fluffy large towels. Our room was spotless. The reception staff were excellent; friendly, accommodating and offered us information about local attractions. Good central location with free parking. The only negative for us was the breakfast. No fresh fruit, no vegetarian choices, no potato scones, black pudding on haggis.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I appreciate your feedback regarding breakfast and can assure you we are looking into improving this service. I hope you will return to us on your next visit to Dundee and look forward to seeing you soon.

"Very nice and good value"

4
Ceri g, Swansea, United Kingdom 15/05/2019

Stayed here a couple of times before but in Dundee for the day, so thought I'd stop for lunch there Good selection, decent value for money and the food was pretty good quality as well. Staff were polite and friendly so overall, very good

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent visit to us at the Queens Hotel and your feedback regarding the lunch you had. I will ensure your comments are passed onto the team. We look forward to seeing you again soon.

"Another great stay!"

5
582trip, London, United Kingdom 13/05/2019

We had another great stay at the Queen's Hotel where we always stay when visiting Dundee.The staircase, and the building in general, is very impressive, and the staff here cannot be faulted for friendliness and helpfulness, especially Julie and Leah.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read such positive comments regarding the staff and will ensure that these are passed onto the team. We look forward to welcoming you back on your next visit to Dundee.

"bit tired inside"

3
02sammy, Inverness, United Kingdom 08/05/2019

room was very out of date and small old window so room was cold with the draft floors are creaky in the hotel needs updating breakfast was ok some staff were polite the hotel is handy for centre and for bus to hospital etc

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at The Queens Hotel. I was pleased you found the staff polite and the location handy. We are in the process of refurbishing rooms at the moment. If you would like to visit us again please call me direct to book.

"Tired, noisy and cramped"

2
kidmoe, Aberdeen, United Kingdom 07/05/2019

The good -> The hotel is in a handy location for both the city centre, the university and has free parking along with a nice bar. The bad -> The double room I stayed in was extremely cramped, with barely room to walk around the bed. No plug sockets next to the bed and a TV with a non-functioning remote. A very short bath and incredibly noisy extractor fan, along with a very noisy air-con unit(or similar) right outside the window. Tired decor/ripped wallpaper. Only stay here if you can't get into the far better and often cheaper alternatives nearby.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at The Queens Hotel. I was pleased to read you found the location handy. I was sorry to hear you were in one of our smaller rooms. I appologise for the noisy extractor fan and will have my maintenece team look into this. We are in the process of refurbishing rooms at the moment. I hope you will return to us again in the future. If you are visiting Dundee again please contact myself on 01382 322515

"Good hotel"

5
1958peterw, Cowdenbeath, United Kingdom 01/05/2019

Due to the age of this building, I was very surprised to find it in such good condition. Everything clean and in its place. Friendly,helpfull staff and easy check in/out. Perfectly located for shops, bars restaurants etc. Room was adequate and noise free. Found the bathroom very very cold though due to no radiator in it A bit disappointed with the Sunday buffet breakfast, it was a bit dried out. Mondays was perfect, being made to order. Unfortunately the bar had no pink gin or fizzy orange at the time for my partner so we had to go to a different bar down the road in the rain. The free customer on site parking was an added bonus as my partner is disabled with disabled access to rear. Although there are numerous other hotels in Dundee, I WILL definitely be back.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel, I am sorry that the breakfast buffet on sunday was dissapointing. Due to the number of guests staying in the hotel at the weekend we opted for the buffet breakfast to assist in the speed of service and i am sorry that it was not to our usual high standard. We stock a wide variety of gins including the Pinkster gin and Gordons Pink and i will look into getting bottled fizzy orange in the bar. I was pleased to read you will return to us and we look forward to welcoming you back.

"Out for some Drinks"

5
Kristofer P, Dundee, United Kingdom 29/04/2019

I stopped in for a few drinks with friends. The bar was nice and the staff were very warm and inviting. Some of my friends had food which they enjoyed and the staff looked after them. I would visit again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent visit to the Queens Hotel. We hope to see you again soon.

"A great place to stay with city centre parking"

4
May W, Glasgow, United Kingdom 24/04/2019

We spent two nights here so we go visit the V&A Dundee. We actually chose the hotel because it had free parking and I'm really glad we did. The room was very clean, comfortable and quite large. We had a view out over the river towards the V&A . It is centrally based to visit all the sites and had a nice bar where we had lunch both days and dinner on the first night. It was pub food but very good, filling and not expensive. This is not a luxury hotel but it does what it says on the tin and we would certainly go back.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased you chose the hotel because of our free parking and found the rooms clean, comfortable and large. We hope you will return to us on your next visit to Dundee.

"Homely "

5
Indigo-moonflower, Brighton, United Kingdom 22/04/2019

Nice welcome by reception staff, really helpful regarding directions and anything you may need. Room comfortable and clean. Traditional decor which is a cool experience than other chain hotels. Breakfast lovely.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read you found the team at reception welcoming and helpful. We hope you will return to us on your next visit to Dundee.

"Easter weekend break"

5
Jinty478, Glasgow, United Kingdom 21/04/2019

Here on easter friday for two nights to visit family and the v&a (of which we were very disappointed)hotel was great very friendly staff lovely room bathroom looked to be up graded good choice at breakfast would book again if back in dundee nice touch were the creme easter eggs in the room when we arrived

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read that you enjoyed your stay with us and will return. We hope to see you again soon.

"Family meal"

5
User 21/04/2019

We attended the Queens Hotel for a large family meal. The service was excellent. Staff were friendly, helpful and very accommodating. They moved us to a separate seating area so that we would have more space and be able to sit altogether. Staff catered to the individual needs of our party. Food was excellent. It was hot and arrived in a timely manner. We would definitely use this venue again. Sean, Katie and Gavin were especially helpful!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your vist to the Queens Hotel. I was pleased to read such positive comments and will pass these onto the team. We hope to see you again.

"Great stay, great location"

5
User 17/04/2019

We stayed at the Queens Hotel late March 2019 for a wedding. The hotel was situated perfectly in the centre of town. Our room was lovely, comfy and clean with more than enough room. The breakfast in the morning was delicious and much needed. The staff was very helpful. A special thanks to Julie who gave us great information to help guide us around Dundee. Will definitely be staying here again

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good Morning Thank you for the lovely review. I was very pleased to read that you had a comfortable stay and breakfast was delicious. I will also pass on the compliments to Julie. Look forward to welcoming you back to The Queens Hotel.

"Good hotel in good location ( Cold bathroom )"

4
User 14/04/2019

Stayed at The Queens early April.The hotel is a 5 minute walk from the railway station, on the main road from town. Our room 406 had lovely views, was clean and comfortable , lovely bedding , included iron and board and heater ,wifi was good, Staff are friendly and helpful. The weather was fine but it was cold and windy. our room was also cold despite the radiator being turned to full, but the heater helped. The bathroom was icy cold , no radiator and not even a heated towel rail. We hadn't realised this until late at night , but went to reception next morning. Straight away we were offered another room , but as we were leaving early the next morning we declined. The girl on reception made a note and said she would ask maintenance to have a look and see if some heating could be installed. Breakfast was very good on both mornings. We would recommend this hotel, and would return but maybe try a different room.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good Morning Thank you for your review. I was pleased to hear you found the room clean and comfortable and the wifi was good. Glad you enjoyed the lovely view from the room also. I have noted the heating in the bathroom and my maintenance team are looking into this. Hope to welcome you back very soon. With future bookings if you give us a call direct on 01382 322515 we can allocate you an alternative room.

"Good enough for Churchill and good enough for me!."

4
User 07/04/2019

I was let down by another hotel in Dundee who had double booked me,my taxi driver said there was a hotel nearby that Winston Churchill used frequently when he was an MP in the city of Dundee. The Queens Hotel was busy but thanks to Julie and Leah at the front desk all my problems were over,i was given a late supper at short notice and given a spacious room with breathtaking view's of the river Tay!. I would strongly recommend this hotel which has a spacious well stocked pub on site with wonderful staff and i am looking forward my next business trip to this brilliant city.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased we were able to accomodate you during your stay in Dundee and that you enjoyed the facilities we provide. We hope to see you again on your next visit to the city

"Lovely, comfortable and good services"

5
167aliw, Bonnyrigg, United Kingdom 06/04/2019

Really enjoyed the 2 day stay. I was there while I visited nine wells hospital and it worked really well. The room was very good quality, well maintained, quiet and very clean. Fab hot shower. Nice view and cosy warm! The WiFi was good for clear FaceTime home. Impressed by breakfast. Staff were helpful and friendly. Central location was great for shops also enjoyed the Dundee Contemporary Arts next door with exhibitions cafe and cinema. Bus stop out front with frequent buses made for no fuss trips to hospital and back. Only request for change would be to have fair trade coffee/tea in rooms please.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I was pleased to read your comments and will ensure these are passed onto the team. We hope you will return to the Queens on your next visit to Dundee.

"Easter Break - Family"

5
Brian Y, Aberdeen, United Kingdom 05/04/2019

A superb Hotel with all the amenities and service you would expect from a higher rated Hotel. Very spacious Family Room with nice large windows. Staff were very polite and attentive and took the extra step to make you feel most welcome. Food was excellent and very good value. A wonderful choice of continental and cooked breakfast also. We will certainly be visiting again soon and I highly recommend this Hotel, whether for a stopover or a longer break. Brilliant!!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read such positive comments and will ensure that these are passed onto the team. We look forward to seeing you soon.

"A warm welcome awaits at this lovely old hotel"

5
Tara23_11, Glasgow, United Kingdom 03/04/2019

The biggest asset of this hotel (apart from the lovely old building, history and location) is the wonderful staff who are all so welcoming and helpful as well as ready to advise and help guests enjoy their stay both at the hotel and in Dundee. Our room was very comfortable, spacious, beautifully decorated and afforded fantastic views over the city and across to the Tay Bridge, V&A, RRS Discovery; the free wifi worked well throughout the hotel and it was a great benefit to have free car parking. Breakfast was very good, plentiful selections and freshly cooked to order. The location is superb providing access to explore the city.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read such positive comments regarding your stay with us. We hope you will return to us on your next visit to Dundee.

"Ali"

5
User 03/04/2019

Julie and Lea at the resception were fantastic, wonderful to talk to and made our stay very welcoming. Bedrooms were lovley and spacious. Not bad for a stay away from home and nice to be in the town with access to the shops

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. We hope you will return on your next visit to Dundee.

"Tired but comfortable with a good breakfast"

3
gobunti, Paris 02/04/2019

The Queens is well placed for central Dundee but in need of a makeover I think. Some of the double rooms are a little on the cramped side although the hotel is quiet and comfortable with helpful staff. The bar is sad and cavernous but I can recommend the individually prepared breakfast options, particularly the Arbroath Smokies.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your stay with us at the Queens Hotel. We have started a refub plan in the hotel and have recently completed 10 bedrooms. We have plans in place for olur Qbar and eatery and hope to start these in the near future. I was pleased to read you enjoyed our breakfast and in particular the delicious Arbroath Smokies, I do hope you will return to the Queens on your next visit to Dundee.

"Winston Churchill's hotel of choice"

4
Karen P, Johnstone, Scotland, United Kingdom 29/03/2019

solid piece of Dundee history,preferable to bland modern hotels in similar vicinity.Bautiful exterior,being refurbished at present and it certainly needs it in public rooms,however, our room had new beds and decor which provided a most cosy and comfy stay.Lucky for us we had one of the best views in Dundee,overlooking the Tay Railway Bridge.Breakfast was lovely with a great choice.However, the best asset of the hotel is it's staff.From the lovely girl in the bar who could not have been more attentive,to Sam and Julie at reception who were so helpful with local knowledge and directions, huge smiles and an eagerness to please.All the staff are a credit to the hotel.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regading your recent stay with us at the Queens Hotel. I was pleased to read that you enjoyed your stay with us and that all the staff including Julie and Sam looked after your during your stay. We look forward to seeing you again on your next visit to Dundee.

"Amazing Hotel"

5
HELEN D, Glasgow, United Kingdom 25/03/2019

There were 4 of us in total and I have to say we were treated so good and every single member of staff were an absolute pleasure and could not do enough for us. We are all retired but when booking anywhere we like to be central and this is exactly what this hotel is. We were greeted by a lovely man who checked us all in very quickly with no issues at all. Our rooms were also a great size and extremley comfortable, absolutely no complaints. We were here on a bed and breakfast basis and once again no complaints, breakfast had plenty of choice with meats fresh fruit pastries juices cereals etc. You also have table services for your cooked breakfast and this is made to your own liking!!! We also had dinner on one of our nights and only wish we had eaten here on both nights as the food was excellent, great portions and very reasonable too, highly recommend this. We would like to leave a special mention to Leah (hotel manager) who was very helpful in anything we asked and could not do enough for us. Also to Dahryn who was on reception most of the time we were there and again for front of house he was excellent and very helpful. Last but not least to Gavin, he was in the restaurant on the night we went for dinner and he was really good company and really had a good laugh with him, he done an excellent job at dinner time and also was there at breakfast too and remembered us, great customer service from all 3 of these staff members but all in all, all staff were excellent and we will defiantly be back. Thanks again for a great couple of days away and look forward to returning to this great hotel Helen,Ann,Margaret and Isobel

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read such positive comments about the hotel and the team and will ensure these are passed on. We look forward to seeing you again soon.

"Tired Hotel but nice"

4
Sandy G, Edinburgh, United Kingdom 25/03/2019

Friendly staff is the biggest selling point for this hotel. Well done to Shaun and Claire for outstanding service on Saturday night of our stay. Hotel looks tired but our room was tidy enough. Great value and close to the city centre. Free car park, good meals but the bar was a bit expensive!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay with us at the Queens Hotel. We have recently refurbished 10 of our bedrooms in the hotel with plans in place for some of the public areas. We hope you will return to us on your next visit to Dundee and look forward to seeing you then.

"Perfect base"

5
Hazlet2003, Fraserburgh, United Kingdom 23/03/2019

Ideal base for visiting the V&A & Discovery - both being a 5 minute walk. Quite close to the shopping centres too. Free parking - you just register your car at reception and they will even extend your parking when you check out! The hotel itself, although being quite old, has been tastefully modernised. The floors creak and our window was a bit draughty but the room was spotless and had all you needed (hair dryer, iron & ironing board as standard). Plenty coffee, tea etc and a larger than the usual hotel kettle! Extra pillows were also provided. Bathroom was also spotless and well stocked with toiletries & towels. We were quite high up & at the rear of the building so had an excellent view of the Tay too. Breakfast was lovely - continental & full English. Service was quick and the staff were very friendly. Reception staff were also very friendly and eager to help with anything.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased to read you had such a nice stay with us and enjoyed the use of our free on site car park. We hope to see you again on your next visit to Dundee and look foward to welcoming you back.

"Queens Hotel Dundee Scotland"

5
kenny g, Coventry, United Kingdom 22/03/2019

This hotel is ideally situated a 2min walk from the Overgate Shopping Centre hosting an array of shops also ideal for the centre of Dundee a 5min walk from the railway station close to the Discovery Scott's ship and museum the staff are very helpful and friendly the hotel is very clean and the food is excellent you have car parking free once you register your car registration at reception I will defiantly be returning if you want to eat in the bar the menu with a good selection and at a fair price

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased to read you enjoyed your stay with us and will pass your comments onto the team. We look forward to seeing you again on your return visit to Dundee.

"An enjoyable experience"

5
Jeremythelad, London, United Kingdom 22/03/2019

I recently visited Queens Hotel for breakfast with an old friend from across the world, which I am happy to say was an enjoyable experience. I stayed overnight before the breakfast and was happy with the food I had brought to my room - mozzarella sticks and fries (I am a veggie). I also visited the main bar and received terrific service from a young lady named Katy, who certainly knew her stuff when I asked for advice about the gin selection. Thanks Katy! My only criticism is that perhaps the decor needs modernising, but that's just me - I'm a big Pinterest fan. I'm always pinning away, keeping up with the latest decor trends, hehe. Dundee is a lovely city.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I was pleased to read you enjoyed your stay with us and Katy was able to assist with the gin seleciton we have at the hotel. We have recently refurbished 10 of the bedrooms in the hotel with plans for the public areas in place. We hope you will return to us on your next visit to Dundee and look forward to seeing you then.

"Brilliant Breakfast event at Dundee's friendliest hotel."

4
Jim M, Dundee, United Kingdom 19/03/2019

Enjoyed a great breakfast meeting in the Montrose Suite, excellent buffet breakfast, great assistance from the professional, friendly and helpful staff, I have been using the Queens for many years, I have already booked another event and would strongly recommend this great venue.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent visit to the Queens Hotel. I am pleased to read the Breakfast event was a success. We look forward to seeing you again soon.

"Party"

5
User 19/03/2019

Was here last month for a friend's party and can't thank the staff enough for making sure we all had a perfect night, mostly dealt with a manager named Sean who couldn't have been more helpful, made sure we were all having a great night and we all felt very welcomed! will definitely be back can't recommend this place enough, lovely space and great staff!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent event at the Queens Hotel. I was pleased to read you had a great time at your friends party and that Sean looked after you. I will ensure your comments are passed on. We hope to see you again soon.

"Lovely meal, lovely staff"

5
User 19/03/2019

Decided last minute to go for a meal in Q Bar with the family ( there was 6 of us). It was quite busy but staff were really accommodating and managed to get a table set up for us all. We were visiting from Ireland and the manager ( I believe his name was Sean) was really helpful in telling us lots of lovely places to visit whilst we were here. We are visiting again in a few months for a family party and have decided to stay at The Queens Hotel. Really lovely atmosphere and very welcoming. Looking forward to our stay. Thanks again

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent visit to Qbar. I was pleased to read that you enjoyed your meal and Sean and the staff looked after you and assisted with places to visit in the area. We look forward to seeing you again soon.

"Queens Dundee"

5
User 15/03/2019

Very friendly staff. Great service. Good central location. Lovely room with huge king size and a single. Clean and well presented bathroom. Excellent breakfast. Tea/coffee facilities in room as well as hair dryer and iron/ironing board.

"Better than last visit."

5
User 13/03/2019

Gone is the awful shower curtain, replaced by a screen. What a difference. Very clean. Huge, comfortable bed. Exceptionally friendly staff. Much bigger T.V.. Car park which is a bonus. Haven't had breakfast yet, but if as good as last time, will be great. Book direct for best prices.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to see you were checked into one of our newer rooms with shower screen, new beds and large television. We hope you enjoyed the Full Scottish Breakfast before departure and look forward to welcoming you back to the Queens on your next visit to Dundee.

"Queens Hotel Dundee"

5
Q8298ECjamesj, Bo'ness 12/03/2019

Our room was very good and very clean. Reception was excellent and in particular Julie who did more than required to make our stay pleasant. The location is excellent and very central to the town and attractions. We were visiting the V&A which was only a short walk away. Both breakfast and evening meal was excellent and all the staff we encountered were helpful and friendly. We would recommend this hotel to anyone visiting Dundee.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read you found the location central and ideal for your needs. I will ensure your comments are passed onto Julie and the team and look forward to seeing you again on your next visit to Dundee.

"Lovely hotel with friendly staff"

5
User 08/03/2019

Me and my husband stayed at this hotel a few weeks ago for a 2 night stay, the room was lovely and spotless and the breakfast was amazing. Julie and Leah on reception were most helpful giving us advice on where to go in the area and made us feel very welcome. I would most definitely recommend staying here in Dundee as the hotel is in a perfect location and the staff are friendly and helpful. Will definitely be back.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read that you enjoyed your stay with us and the full Scottish Breakfast we provide in the morning. I will ensure your comments are passed onto Julie, she really is a great asset to the team. We hope to see you again soon.

"Great hotel lovely staff"

5
katharvey76, Inchture, United Kingdom 08/03/2019

I love the Queens hotel its in a great location for getting around Dundee the prices are reasonable and the staff are great this is why I booked it as the venue for my graduation and later my wedding. My partner and I have stayed there on other occasions when we have had a night out in Dundee. I find the staff professional, helpful and friendly ..this was why I have celebrated 2 of the most memorable days of my life there .. The general manager Leah is has always been very helpful and patient which I know couldn't have been easy especially when she had to deal with some of the more difficult members of my family at my wedding. Every visit is always a pleasure keep up the good work Leah and Team

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your time at the Queens Hotel. We look forward to seeing you again soon.

"Very poor treatment of people with a learning disability"

1
User 27/02/2019

We have been using the bar for a group of people with a learning disability to meet as a social group. Trained staff also attend and we therefore try and use the car park. We therefore no longer use the car park due to the rude nature of the manager. We are always questioned as to why we are in the hotel and have been told on numerous occasions that the car park is nothing to do with the hotel but you have to spend over £5 in the bar to park there. Today group members were waiting for staff to arrive and were approached by the manager and told they could not sit in the bar unless they bought a drink. Some group members can only manage water so have been given tap water up until now as you would expect free of charge, today they were charged £1 which some bar staff are obviously not aware of as when one lady asked to pay for water she was given a strange look by bar staff. The bar is never busy when we go and is occasionally used by a book club and bible group who do not appear to be treated how we are. We will not be back to the Queen's Hotel and are very disappointed and frankly extremely upset that people are treated in this way.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good morning, further to your review, I am sorry if you feel your group were treated unfairly in the hotel. I was on duty myself and served the gentleman who requested a cappuccino, i then approached the rest of the group to ask what they would like to order. They informed me they didnt want anything, I explained to them that we can not have numerous tables in the bar taken up by customers who are not eating or drinking and they all seamed happy with this and ordered cokes, water etc. I would have been more than happy to discuss your requirements personally with you at the desk and we could have reached an agreement. The other groups who meet in the hotel all order drinks when they are meeting and are not treated any differently. I am sorry you feel that you can no longer use the Queens Hotel but would be happy to discuss this with you further if you would like to contact me at the hotel.

"One bad apple"

3
Aliballyb, Elgin, United Kingdom 27/02/2019

Used hotel as it had good parking and close to centre. Rebecca at front desk was excellent on any occasion we spoke to her. All other staff friendly and pleasant to speak to .Room was huge as was the bathroom and bath mat was already provided without a request to housekeeping. Breakfast was excellent. The bad apple was the woman in the lounge bar who seemed to be permanently on her mobile phone. We sat 40 minutes after being promised someone would take our order. I wished we had gone out to eat.A wedding party was in the lounge with children running around they kept bumping into my husband's seat. It was not busy . I had to speak to a younger waitress to get our food order taken and the look on her face was surprise and shock our order had not been taken. Had to move to breakfast room for peace to eat. Complaint left with Rebecca to be passed to management. Sorry to say no response from anyone. Our visit was on 16th Feb, my birthday, that's 11 days ago. Someone could get back as they have our email. Pretty poor by management.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good morning Further to your review above I am sorry that you did not enjoy your stay with us at the Queens Hotel. Your comments were brought to my attention when i returned to work and i replied to your comments via email on Monday 18th @ 14.43pm. I am unsure how you have not received this and will forward the copy on again. Please contact myself on [email protected] to advise if you receive this.

"A stay at the Queens Hotel in Dundee"

1
Go24488984138, Wolverhampton, United Kingdom 26/02/2019

Had a lovely time. The hotel is very warm and comfortable and the staff really helpful The breakfasts are a must. The location is central and good for buses and walking into town. It is a busy part of the town and excellent of wanting to go to the Rep or visit the V & A

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read that you had a comfortable stay with us and enjoyed the Scottish Breakfast we serve. I note that you have only scored us 1 out of 5 and assume that this is an error. I hope you will return to us on your next visit to Dundee and look forward to welcoming you back to the Queens.

"Our Stay"

4
oxonbhoy67, Bicester, United Kingdom 26/02/2019

Hotel was nice , I had stayed here a few years ago and it had been updated somewhat. The Staff were attentive but I felt communication between different workings of the hotel could have been better. The Guy at Breakfast was 1st class nothing too much trouble for him

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent comments regarding your stay with us at the Queens Hotel. I will ensure your comments regading the staff are passed onto the team and look at improving the communication between departments. We hope you will return to us on your next visit to Dundee.

"Booths"

4
User 25/02/2019

Just came back from the weekend hotel was very good for location about 5min walk to centre. Car parking very handy. Room was very dated and small & very warm couldn't turn off heating or open the window . Have to mention Eddie the night porter couldn't do enough for us when. Overall a good hotel to stay for a night.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your visit to the Queens Hotel, I was pleased to read you found the location ideal for your needs and the use of the free on site car parking was handy for you. I will pass your comments onto the maintenance and housekeeping team regarding the problems with the heating and will aim to get this rectified. I will ensure your comments are passed onto Eddie who is a great asset to the team.

"R&R"

5
User 19/02/2019

Had a very relaxing 2 night stay at this hotel whilst visiting Dundee for the weekend. It's a great location, very central to all that we had planned - just a short walk to the V&A. The staff were second to none, in particular Julie (who took our booking) was exceptionally helpful and friendly. The room was very nice and comfortable with lovely views over the city. Would definitely recommend this hotel.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I was pleased to read you had a relaxing stay with us and that Julie looked after you. We hope to see you again on your next visit to Dundee.

"Fabulous stay at the Queens Hotel"

5
OnAir177202, West Hartford, Connecticut 19/02/2019

Our family arrived in Dundee from the U.S. to resettle in Dundee for remote work and University work and studies. We had a wonderful and amazing stay at the beautiful Queen's Hotel in Dundee, Scotland while we transitioned and we loved the place! Check-in at the hotel with Leah and Julie was extremely fast, efficient and friendly. The hotel is centrally located on a historic street with many attractions, activities and recent public space developments including the outstanding Victoria and Albert museum; all are within walking distance or a short bus ride from the hotel. Dundee buses and train station are nearby for great shopping, restaurants, parks, museums and Scottish castles. Dundee is a small vibrant city. Within minutes from the Hotel you can catch a film, dinner and drinks at the fabulous Dundee Contemporary Arts Center, shop at the Wellgate Mall, eat delicious fish and chips at the Tails End or have coffee in an outdoor café in Dundee City Centre. The Victorian era Queens Hotel has old world charm and hospitality and a dreamy view of the river. The hotel borders the breathtaking Tay River and within an artsy, city-university setting that has earned title as a city on the rise and best in Europe for urban redevelopment and transformation of its historic waterfront. The first floor QBar offers a classic, comforting menu with many options, good prices and spacious room. The WIFI connection is by far the best in the city and great place for remote work. The rooms are clean, charming and priced well. By far, the best aspect of the hotel are the staff who reflect the charismatic Dundonian personality and witty sense of humor. They are genuinely warm to all newcomers and take you under their wing. We will definitely send all of our family and friends visiting us in Dundee to the Queens Hotel and use their facilities for any future events.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read you had such a wonderful stay with us at the Queens Hotel and hope you have settled in well to your new life in Dundee. We look forward to seeing you again soon.

"Weekend stay"

5
User 17/02/2019

We recently spent a weekend at The Queens Hotel when visiting family and already look forward to returning. Our room was spotless, breakfast was fab and customer service was excellent. Massive thanks to Leah for providing us such a nice room, and giving us friendly advice on how to spend our time in Dundee. We will be booking again for summer, thank you.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your stay with us at the Queens Hotel. I was pleased to read such positive feeback on the hotel and look forward to seeing you again.

"Mr Neil Todd"

5
User 17/02/2019

Recently stayed at this hotel through work,and my workmates and I couldn't have had more of a comfortable,enjoyable experience if it wasn't for a certain proper gent called "eddie". Who made our stay more than worthwhile.cheers again Eddie,look forward to our paths crossing again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your stay with us at the Queens Hotel. I will ensure that your comments are passed onto Eddie. He truly is an asset to the team. We hope to see you again on your next visit to Dundee.

"A favourite "

5
franskininio, Manchester, United Kingdom 15/02/2019

Having just spent another wonderful 3 nights in the Queens hotel I am more than happy to recommend this hotel to anyone who wants great service, the best location with free parking and beautiful vintage elegance that only The Queens can bring. I stay here every time I come to visit my family living in Dundee and every time I have been, the staff are more than happy to help with anything from making my booking with Leah, to checking in with Darren, to serving my wonderful breakfast with Thiago and finally checking out with Julie, but to name a few. The housekeeping staff make sure the rooms are beautifully clean and made every day and the breakfast and kitchen staff do the nicest selection of hot and cold foods for breakfast. The beautiful Victorian hotel is an icon in the Dundee heritage and I will without doubt be staying here again on my next visit to dundee in the coming months. Thanks again for a wonderful, welcoming, restful stay.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I am pleased to read you would recommend our hotel and return to us on each of your visits to Dundee. I will ensure your comments regarding the staff are passed onto the team. We look forward to seeing you again soon

"Stay at the queens hotel"

5
chrisk157, London, United Kingdom 08/02/2019

The hotel is charming in an old style way, the staff are very friendly and helpful. The food produced here is way above the level I expected and I will return next time I,m working here, very good !!!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel, I am pleased to see you will return to us on your next visit to Dundee and look forward to seeing you then

"Dundee Experience"

4
User 28/01/2019

Hotel is an easy, 5 minute walk from the rail station, close to the city centre and the major museums, so ideal for a week-end. Plenty of restaurants and bars nearby for venturing out.If you want an hotel with character, then this is for you, Beautiful grand staircase gives atmosphere and status. Lots of original fittings which add to your stay. Very large room which was nice to relax in.General decoration is beginning to look tired in places, but a programmed upgrade would need to keep the style to suit this grand building.Would stay here again on next visit to Dundee.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read such positive comments about your stay. We are currently refurbishing 10 bedrooms in the hotel and have a plan in place to redecorate some of the public areas in the hotel. We look forward to seeing you again on your next visit to Dundee.

"Great stay and will return"

4
Ilovetravel1967, Edinburgh, United Kingdom 22/01/2019

Stayed two nights here with a deal for dinner on one night. Asked for a room with a view of the Tay and got it, along with a view of the V and A. Rooms are a bit dated but clean and comfortable. The hotel is in a lovely old building and the bonus is that it has a free car park. It is centrally situated but also quiet for a good sleep. Breakfast was good in a nice bright room in the hotel. Have to say dinner was disappointing- pub grub but very ordinary. ALL staff were helpful and friendly. Would definitely stay here again but not have dinner.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review regarding your recent stay with us at the Queens Hotel. I was pleased to read you liked the room you stayed in and enjoyed the use of our free car park We are currently refurbishing 10 bedrooms in the hotel so hopefully if you come again we can allocate you one of them to try. We are also due to change our food menu in Qbar so will take your points on board. I will pass your comments onto the team and look forward to seeing you again on your next visit to Dundee

"Hotel is a bit dated"

3
williammS8935GK, Hinckley, United Kingdom 18/01/2019

We stayed at the Queen's while attending a family funeral . When we arrived the guy on reception looked as though his face might crack if he was to smile. Apart from him the rest of the staff were really friendly and helpful. Some of the rooms are pretty cramped and in need of updating (bathrooms). Breakfast was value for money. The barman in the Q bar was very professional and very friendly

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us. I am sorry that you were not greeted in a friendly manor at reception and i will raise this with the team. We are currently refurbishing 10 of the bedrooms in the hotel along with some of the public areas and hope to carry out further refurbishment plans later in the year. I was pleased to read your comments regarding breakfast and the barman and will ensure this is passed on

"Carolyn Briggs"

2
cbScot, Scotland 16/01/2019

Had an appalling Christmas day dinner at Queens. The total for our table of 4 was £200 which had to be paid in advance at end of November 2018 and no wonder as would have refused to pay it had it been sue on the day. The meal we were served was laughable, the prawns (all 3 of them) were chewy and served on a template with lettuce. The turkey was ok but rest of meal was abysmal. Over cooked Brussels, boiled parsnips, boiled carrot batons, frozen roast potatoes that were disgusting dry and fluffy and minimal gravy. The red meat eaters got one pig in blanket and some pork and sage and onion stuffing.. However I wasn't given any alternative to the request for no red meat although the Manager of the Queens has informed me that I was given extra turkey ( so I had two whole slices of Turkey!!!) The sweet was edible although not what you would expect from a hotel that previously had a good name. Do not go here for a booked meal as it cost us £50 each and I would say maximum the meal cost was about £10. I am trained cook and would recommend a wholeload of other eateries in Dundee far more worthy of the money.

"to ALL the staff from Stewart Fraser (217)"

5
User 13/01/2019

what a lovely, friendly and helpful bunch of people you are ( specially wee Morgan with her own tower ;) room was comfortable and clean and always important is a good shower. Much enjoyed my stay and will be back again, thanks peeps.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay with us at the Queens Hotel. I will ensure your comments are passed onto Morgan. Hope to see you again soon.

"Mr S dallas"

5
User 11/01/2019

Every member of staff were so helpful but julie stands out for being so professional made me feel so welcome would definetly stay again and morgan who does breakfast was absolutely fantastic too great hospitality and would reccomend staying here

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you Mr Dallas for your review of your recent stay with us at the Queens Hotel. I will ensure your comments are passed onto the team especially Morgan and Julie. We hope to see you again soon on your next visit to Dundee

"Good value for money"

3
User 08/01/2019

This hotel does not pretend to be something it isn't. Basic clean fairly comfortable accomodation in a good location. A little old and tired but after all they are not charging 4 star rates. A good breakfast included, so overall I would say this hotel is good value for money, and star rating appropriate.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay with us at the Queens Hotel. I was pleased to read you enjoyed your breakfast and had a comfortable stay. We hope to see you again on your next visit to Dundee

"Lovely warm and welcoming hotel"

5
Wanderer10906816986, Birmingham, United Kingdom 07/01/2019

It's a lovely hotel, with character, with warm and welcoming staff. Really nice comfortable beds. We stayed from 24th to the 27th December, as spending time with friends for Christmas. We will be staying their again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review regarding your recent stay with us over Christmas. We hope to see you again in 2019

"Best place"

5
User 04/01/2019

What a great place rooms are great and verry welcoming reception was quick easy hasle free and verry polite also the q bar witch joins on to hotel is great for food and the staff are verry helpfull Morgan would be verry quick and polite for breakfast and in the bar at night after long day in dundee working Was great food and service is perfect the 2 girls Amy and rebeca will be quick and verry helpfully great place to stay we stayd 3 weeks in a row and back again lol

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read that the team have been looking after you and will ensure that these comments are passed on. We look forward to welcoming you back to the Queens on your next visit to Dundee

"AMAZING"

5
BERNI M, Tayport, United Kingdom 01/01/2019

Went here for The Ceilidh for Hogmanay 2018 / 2019. Just WOW....... Checking in was simple, straightforward and very welcoming. We could have chosen from a 4 Course Gala Dinner or, in my opinion, the more relaxed Ceilidh with Stovies. Decided to go to The Ceilidh and have a Bar Meal earlier, as knew we wouldn't have our Stovies 'til later at night. The Bar Meal was beautiful and totally loved the service we got from a really young girl who clearly knew her job and was really friendly too. Will definitely be back for Bar Food, it's way above your normal Bar Food standard except for the price, which is on a par for the local area, cheap for what you get.... The room was lovely, clean and relaxing and fitted the bill. The Ceilidh was brilliant, such a laugh as you would expect, and the New Year was brought in in spectacular style. Breakfast was of the highest quality ingredients, so much to choose from and just what the Doctor ordered for the morning after the night before. Will definitely be back and highly recommend this extremely central location to anyone thinking of a good Hogmanay night out. Just want to thank all the staff and Manager Leah for all their hard work

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay with us at the Queens Hotel. I was pleased to read you had such a lovely time and will ensure your comments are passed onto the team. We look forward to seeing you soon.

"SINGLE ROOM"

5
suzanne M, Forfar, United Kingdom 10/12/2018

Made a last minute booking very helpful on the phone.Booked a single for one night was pleasantly surprised the room and bed were far bigger than expected very clean a d comfortable with view of the River Tay.Breakfast was great staff attentive and helpful food delicious and plentyful.Would recommend and visit again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay with us at the Queens Hotel. It is always lovely to receive such positive feedback that i can share with the team. We hope you will return to us on your next visit to Dundee. Wishing you a merry christmas and happy new year

"Perfect Location for a Weekend of Fun"

4
KMT79, Portlethen, United Kingdom 03/12/2018

Hotel staff were lovely and helpful- especially since I had made a small mistake with my booking which they fixed, no bother! Great location- so central and easy walking distance to shops, V&A, bars and restaurants. The car parking facilities are free and location/car park was very easy to find. Room was quite spacious with great view over the town and the Tay. Room had tea, coffee and biscuits (and an ironing board and iron if you're into that sort of thing!). Beds too, of course! Sorted!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I will be sure to pass your feedback onto the team. I was pleased to read you found the location ideal for your needs and hope you will return to us on your next visit to Dundee Wishing you a merry christmas from all at the Queens

"ideal"

5
matthew c, Crosshouse, United Kingdom 29/11/2018

I booked a twin room for my friend and I as we were attending the St Johnstone v Killie football match on saturday 24th november, My wife and I had stayed here previously a couple of times and as before I was not disapppointed with the room or the service . I would certainly recommend to anyone that you will have an enjoyable stay and the breakfast was lovely.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review and comments regarding your recent stay with us at the Queens Hotel. We look forward to seeing you again on your next visit to Dundee

"Good value but showing its age..."

3
socostrong, Elgin, United Kingdom 29/11/2018

The other half and I decided on a couple of days away in Dundee and found the Queens Hotel. On the plus side, the room was well priced and the hotel was well situated just a few minutes walk from busy town centre. The staff were friendly and there was a free parking space in the car park at the rear of the hotel. We were put up in a large room with an en suite bathroom. The bed was fairly comfy and there were tea /coffee facilities as well as an iron and board - so far so good... The only real downside with this hotel is that it doesn't seem to have had a lick of paint or refurbishment in quite a while which gives the whole place a slightly old fashioned and tatty feel. An example is the bathroom which looks fine if you half squint your eyes but on a closer look the tiles are cracked or the water has gotten in to the skirtings. If you are happy with a hotel as a place to just get your head down then this should not be a problem.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of the Queens Hotel. I was pleased to read that you found the hotel ideally located for your needs and took advantage of our Free on site parking. I will be sure to pass your comments onto the team. We are in the process of refurbishing 10 bedrooms in the hotel with plans to concentrate on the public areas in the near future. I do hope you will return to us at the hotel on your next visit to Dundee

"Handy location"

3
bookwifey, Lucerne, Switzerland 13/11/2018

This hotel is handy for visiting Dundee, the university, downtown and the museums. It has a free capark at the back, which is also quite handy. The hotel is housed in an old Victorian building with all its pros and cons, such as heavy sash windows (mine was broken, the rope had broken) and a lovely main staircase. The room was the usual for chain hotels, nothing to shout about, the same goes for the breakfast. Someone must have thought it woudl be a good idea to switch the heating on full blast, so the first night I had a hard time sleeping, even after turning it off, since, as mentioned above, I was unable to open the window. In general it was an okay stay, a bit expensive for what you get in my opinion.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay at the Queens Hotel. i was pleased to read you found the location ideal for your needs when visiting Dundee. We do hope you will return to us on your next visit to Dundee.

"50th Birthday celebrations"

4
User 04/11/2018

Great expetience at the Queens Hotel after booking my 50th Birthday party there the team were fantastic and we were looked after by Leah and Sean in the Victoria Suite everything was spot on buffet was really nice, we stayed the night at the hotel after the function and whilst the rooms were dated they were clean and all we needed. Only negative would be that breakfast was not great, one rasher of bacon frozen mushrooms and sorry to say for me the sausage was inedible!!!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us a the Queens Hotel for your birthday celebrations. I am sorry to read the comment regarding the breakfast and will pass this onto the kitchen team to ensure this does not happen in future.

"Slightly Disappointed"

4
User 03/11/2018

Had a meal in the Q Bar. Starter and main course were excellent. Staff were friendly and welcoming. Only let down was the cheesecake looked and tasted like the cheepest version from a frozen food shop. Was disappointing after the other two courses were so nice.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent visit to the Queens Hotel. I will pass your comments onto the kitchen and look to improve on the cheesecake we offer.

"Queens Hotel Dundee"

5
kenny g, Coventry, United Kingdom 02/11/2018

This hotel is 2min walk from the town centre 5min walk to the railway station and captain cooks ship the discovery the staff are very friendly and helpful there is also a car park it is very clean food is excellent it is ideal for situated you are about a 5min walk from the old jute mill museum I have stayed at this hotel a few times and highly recommend it

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us the Queens Hotel. I will pass your comments onto the team. We hope to see you again soon.

"The good, the bad and the ugly."

2
User 31/10/2018

The good: Great location and hotel was obviously a grand lady in her time. Room decor was quite nice. Staff were very friendly and helpful. The bad and the ugly: It was cold! We arrived at 2pm. Room was very cold and radiator off. Called reception to be told heating was on a timer and would come on in an hour. This was nearly November, in Scotland with roads closed due to snow nearby! Was told there was a small electric fan heater I could use if I wanted. What? WHAT??? Other things wrong: Pubic hair in bath tub from previous occupant. Lamp in room didn't work. Wifi didn't work. TV was tiny and didn't work. Lift broke down for hours, meaning we had to climb 10 FLIGHTS OF STAIRS to get to our room. Lot's of old people - no idea how they managed all those stairs. Breakfast very mediocre. P.s., to the person who responds to these reviews - please don't say you are 'surprised', as you have in other reviews. You can only really claim to be surprised once. Heat the place properly, increase your internet capacity and get staff to check everything in the room is working between guests. It's not rocket science.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. I was pleased to read your positive comments on the room decor and the staff being friendly and helpful. Moving on to the "bad and the ugly", please accept my apologies for the lack of heating in the hotel on your arrival, the timer has been amended and now comes on earlier and stays on later, the staff on duty should have amended this when you called about it so i am sorry this was not done. I have brought the housekeeping matters to the attention of the team and will ensure that the Head Housekeeper is doing his daily checks more thoroughly. I do hope you will return to us on your next visit to Dundee to allow me to provide a better service to you.

"Great For Food, Drink and Service Too!"

5
User 30/10/2018

As someone who lives in Dundee, I have never stayed in 'The Queens'. However, I have on many occasions, wined and dined there. This traditional hotel has got a great atmosphere. Food-wise, the Fajitas and traditional Steak Pie are personal favorites of mine. Many of the most popular drinks; alcoholic and non-alcoholic are available. What is outstanding about this hotel is its customer service; the manager, Sean and his staff go the extra mile for their customers. Dundee is currently enjoying something of a tourism led boom. So, I highly recommend 'The Queens' to those who intend to visit 'The City of Discovery'.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of the Queens Hotel. I will ensure I pass your comments onto the Team. We hope to see you again soon.

"V & A Visit"

3
MeandSally, the highlands 30/10/2018

We chose to stay at this hotel because of the check-in time being 2pm giving us more time to go to the nearby V & A. Room looked okay but I always check the mattress as I want to know what I'm sleeping on! There was a mattress topper which was stained so I placed a towel over it and put the sheet back, also I noticed the shower head was black so wiped it down and it was filthy. Such a shame as this is Dundee's oldest hotel and still has many original Victorian features, Winston Churchill stayed here in the early 20th century. On check-out they tried to charge us again for breakfast even though we had already pre-paid for it at the time of booking.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay with us at the Queens Hotel, I am sorry about the housekeeping standards in the room and will be bringing this to the attention of the team. The rate on your booking had been entered incorrectly in our system and showed to us as a room only rate so i am sorry for the confusion with this for you. I do hope you will return to us on your next visit to Dundee.

"Old fashioned and needing investment"

2
User 28/10/2018

We stayed here with a group of students for two nights. If this was once a good hotel it isn't now. I would say it's acceptable at best. My room was not very attractive with furniture and walls rather bashed about at the edges, a tv with intermittent reception and a bed with a clear dip on one side. Breakfast was what you might expect from a provincial hotel and no more. The hot breakfast was served with a rather acidic politeness (God forbid we should help ourselves like in every other hotel) My companion asked for a second fried egg and this request was granted only after a marked intake of breath! We got the impression that the customers were a mild annoyance to the staff. A cleaner stopped her hoovering reluctantly to let our group past. No smile, a hard look instead. Another party stayed at the Premiere Inn on the quayside and had a much better experience. I would avoid this hotel.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. I appreciate your feedback and will be using this to implement changes in the service we provide. We are currently in the process of refurbishing 10 bedrooms and hope to add an extra 10 new bedrooms into the hotel in the future. I will speak with the team that was on during service at breakfast as this is not what i would expect from my team at the hotel. I do hope you will reconsider staying with us on your next visit to Dundee in order for us to provide the superior service i strife to offer all of my guests .

"Great"

5
User 26/10/2018

Stayed here for a couple of days last week..right in the heart of Dundee, a ten minute walk from the train station...clean rooms..great food and excellent customer service from very friendly and helpful staff..would definitely recommend

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I was pleased to read that you found the staff helpful and friendly and will pass these comments onto the Team. We hope to see you again soon.

"VA visit"

3
User 22/10/2018

Although an older style hotel,we found our room clean and tidy.Breakfast was good and staff encountered were very helpful. Great free parking . Next day after checking out of our room we were allowed to leave car which meant we were able to spend our day visiting nearby VA museum without having to find alternative parking.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. We hope to see you again soon.

"Not the best I have stayed in "

3
Alexandria G, Cupar, United Kingdom 21/10/2018

Stayed here for a friend's wedding.21st October. On arrival , parking was confusing. Lucky I didn't have change as I went in to find out that parking was free to guests. Check in was easy. Room was cold. 215. Clean. There is tea and coffee making but in other places I have also had bottled water which wasn't the case here. Shower was a trickle. There was a note to close bathroom door whilst in shower but this room the door didn't shut right. Went down to the wedding in Victoria suite. All good but the cleanliness of the toilets let you down. Back to room. Very quiet. You wouldn't think that you were in middle of city. Breakfast was good. Staff friendly .plenty of choice.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I will use your feedback to implment changes in the hotel and discuss with the housekeeping team. I was pleased to read you enjoyed the breakfast and found the staff friendly. We hope to see you again on your next visit to Dundee.

"Relaxing night away"

5
jeanscot, scotland 21/10/2018

Spent a night here and very pleasantly surprised Ok it's not a new building but it's clean and comfortable Our room was adequate with a comfortable bed ; very good shower and warm with lots of tea and coffee plus an iron and board and a hairdryer The only slight niggle was the intermittent tv signal but hey we weren't away to watch it anyway We had a decent meal in the restaurant not huge portions but enough and the bar staff were lovely It's in a great position in Dundee and was reasonably priced Would definitely return

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay with us at the Queens Hotel. I will ensure your comments are passed onto the Team. We look forward to welcoming you back to the hotel on your next visit to Dundee.

"Overnight in Dundee"

4
gmcdai534941, Glasgow, United Kingdom 08/10/2018

Myself and a few friends were on a fishing trip and had booked the best western for an overnight stay in Dundee, the price, location and services (especially the free city centre parking) were all ideal as we had planned on going for food and then a bar crawl around Dundee, the bars and restaurants were all within a 5 minute walk of the hotel which made life so much easier when returning to the hotel, this place is ideal for anyone on a budget looking for a clean hotel within central Dundee, we will definitely use the Best Western again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I was pleased to read that the price, location and services provided met your needs. We hope to see you again on your next visit to Dundee.

"Coach group visit to see new V& A , Verdant works, the McManus and Glamis Castle"

4
Margaret F, Sheffield, United Kingdom 07/10/2018

This hotel tries very hard and succeeds to cater for a elderly group of coach travelers. Serving the group evening meal in our own room was brillliant and the Scottish Evening was a real treat . Staff were friendly and helpful and they tried hard to make sure we had an excellent visit. They do have a car/coach park and fortunately we have an excellent driver as otherwise reversing into the narrow entrance might have been a huge challenge. Easy walking distance into the town and new V&A and Discovery Centre. There is a small lift.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay with us at the Queens Hotel i will ensure these are passed onto my team. We do hope you will return to us at the Queens on your next visit to Dundee.

"Average all round in this hotel"

2
Tony H, Leicester, United Kingdom 06/10/2018

Rooms are adequate not to the usual best western standards but passable My room was overwhelmed by a massive bed 6 foot wide in a room 12 foot wide this is overkill. I stayed here to attend a function and found that because there were 3 functions that day they were understaffed in all function areas. The only draught beer on sale was lager the rest was bottled or cans. I was charged £4 for a can of Guinness and a designated driver asked for an alcohol free lager and was given Peroni at 5.1% alcohol luckily this was spotted before it was consumed but the inexperienced bar staff did not have a clue, this could have resulted in the driver getting into a situation where he was driving over the limit and losing his licence In general the staff were very good but being understaffed things did not go to the agreed schedule buffet was not served on time and eventually turned up 30 mins late.Minus sausage rolls which arrived 30 mins later than the buffet. tea and coffee which was on the order was not brought out till guests were starting to leave.. In general the hotel is far below the standards i have come to expect from Best Western. is in need of a sympathetic refurb to this architecturally interesting building. Location is excellent yards from the new VA museum and city center

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay at the Queens Hotel. I am sorry that we did not meet up to your expectations and i will be discussing all comments you have made with my Food and Beverage Manager and Chef. I was pleased to read that you found the location ideal and do hope that you will return to us at the Queens on any future visit to Dundee so i can provide you with the superior service i strife to provide all of my guests.

"Historical grandeur."

4
JohnG1147565, Wishaw, United Kingdom 05/10/2018

The hotel has a long and distinguished past, and has played host to all manner of famous people including,prime ministers and explorers. Not being of note we found the place to be equally welcoming. Yes it's an old building, and yes windows rattle and floors creak,and the main staircase is a throwback to the glamour of yesteryear,that's all part of the charm of older establishments like Queens hotel. We found the place to be welcoming,and clean,and full of staff wishing to provide good service. A big shout out to Julie on front desk who is a great advert for the place. Thanks for room 401. Breakfast was well organised and served efficiently, and again with staff all eager to please. Electronic parking permit at reception is another plus. A short stroll brings you to the waterfront and it's obvious attractions, and although the V&A has newly opened, the Discovery exhibition next door is excellent, and you will find reference here to Queens hotel. We hope to return in the near future, and this is where we will stay. Go ontake a trip back in time,enjoy yourself.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments and review of your recent stay at the Queens Hotel. I will ensure your comments are passed onto the team. We look forward to welcoming you back to the Queens on your next visit to Dundee.

"Good 3 star"

4
Paula I, Edinburgh, United Kingdom 02/10/2018

Great food, friendly staff who were great despite my company having booked the wrong night. Wee bit tired in places but good value for a 3 star. Near town and lots of nice cafes and the University. Would go back again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of the Queens Hotel, we look forward to seeing you again soon on your next visit to Dundee.

"V&A Weekend celebrations"

4
sridle800354, Edinburgh, United Kingdom 21/09/2018

Stayed at the Queens Hotel in Dundee. Great location a full of character. Perfect for a couple of culture days and nights. Very close to DCA and great cafes and shopping. Great views from window and nice bar for late evening drinks. Staff all friendly and helpful.

"Satisfactory, friendly, central hotel in Dundee"

3
MichaelPedersen2018, Copenhagen, Denmark 21/09/2018

Probably one of the better options when seeking a central, value-for-money option in Dundee. Rooms are relatively well appointed and staff friendly. Free parking on site a plus. Okay breakfast. Staff at reception very helpful.

"Town centre hotel with free parking"

4
Jacqueline C, Edinburgh, Scotland 15/09/2018

We were attending a show at the Dundee Rep and only had limited time so wanted a hotel close by. Queens Hotel was ideal as we were able to park right behind it for free (remember to register your car at reception as soon as you arrive) and then we only had a 4 minute walk to the theatre. We were in Room 308 - a twin room on the 3rd floor overlooking the front street. It was a reasonable size with everything we needed for an overnight stay. The shower room had a great double sized cabinet. I'm not sure if the heating was off in the hotel or not, but we were unable to turn it on in our room (the valve was spinning) so our room was pretty cold when we returned after the show. We forgot to mention this at checkout but would have if we had been staying longer. We are in the Q-Bar restaurant. Service was friendly although the food took a while to arrive despite there only being 2 tables occupied. We had to leave before breakfast service started the next morning so can't comment on that. The hotel is ideally located for walking to the train station, shopping centre and theatre.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of your stay at the Queens Hotel. I am pleased to read you found the hotel a good location for your needs. The heating is on a timer at the hotel so it should have came on whilst you were out. I will get housekeeping to check the radiator in the room so thank you for bringing this to my attention. I do hope this will not deter you from returning to the hotel and look forward to seeing you on your next visit to Dundee.

"Nice Hotel And Lovely Food."

5
_hammy8635, Ayr, United Kingdom 06/09/2018

Myself and partner stayed at the queens for 2 nights from the 1st until the 3rd of september and couldn't have been happier with our stay, the location is near the town center which is suitable for shopping in the overgate shopping complex, which has more shops in it than our local town of ayr does, Our bedroom was on the 3rd floor which had some fantanstic views at night, the room was also very clean and tidy, the bed was very comfortable, we ate on both nights and couldn't fault the food, the cheese&bacon burger was great as was the fish 'n' chips, breakfast was well organised by the staff and tasted great on both mornings, housekeeping came to the room on our 2nd day to see if we required any clean towels ect which is appreciated. it is a old hotel but if that's all people find to complain about then they would have knock down a few just to try and satify everyone, we look forward to visiting again soon.

"Wonderful old building"

4
anthonyfraser, Nairn, United Kingdom 27/08/2018

We stayed here for one night recently.liked the fact we could park behind the hotel.The building has seen better days,but still retains a certain charm. It had a very nice bar and we enjoyed a drink there.It is nice and central too.Had a nice view from the bedroom.Breakfast was very good,with a good choice.The floors in the corridors were a bit creaky.liked the caricatures on the wall of the dining room.Presumably of famous people who stayed there.Churchill stayed here when he visited Dundee. We liked it and would stay here again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I was pleased to read that you enjoyed your stay with us and the facilites we offer. The location for the hotel is perfect for the city centre with everything in walking distance and I am glad this catered for your needs. We look forward to welcoming you back to the Queens on your next visit to Dundee.

"Lovely building--not Best Western standard though"

3
trilliumtrip, Ottawa, Canada 25/08/2018

We were at the Best Western Queens in Dundee in August 2018 for a family gathering. We found the hotel was a beautiful old building, but didn't feel it lived up to Best Western standards. We arrived to find the small parking lot full and had to pay to park on the street. The check-in clerk was unconcerned with our problem and we had to keep checking throughout the day for a spot to open up before we could move the car. The problem is that there are not enough spots when there are events on in the area and at the hotel. There should be an alternate parking lot available for people who are registered and cannot get a spot. We felt the clerk could have offered us a solution since we were offered free parking when we booked this hotel. The internet in our room did work but was slow and spotty. The condition of the hotel is rather dingy, not dirty though. Our room had very basic old furnishings. The bed was just okay, bedding nothing special and the pillows quite markedly flat. We paid approximately $159 per night for 3 nights and expected more for that price. My overall impression is that they need a makeover to freshen the place up. The free breakfast was good and the dining room was nice. We attended a function there and the food was also good at the function.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of the Queens Hotel. I am sorry we did not meet up to your expectations. We are annually inspected by Best Western and have passed on each occasion over the last 20 years so I am sorry you do not feel we match up to this. The receptionist on duty should have dealt with your car parking issue better and i will speak to my team regarding this. I was pleased to read your comments on the function and that you enjoyed the meal that was served to you.

"In need of refurbishment"

3
bevsholiday_11, Carlisle, United Kingdom 23/08/2018

Stayed for one night while passing through Dundee. Booked a superior room, but wasn't impressed. The room smelt musty, the decor was worn and outdated. The floor creaked and it wasn't level, and what looked like a lovely big bed turned out to be two singles which moved apart when you got in. The whole place just felt like it needed complete redecoration. On the plus side the staff were very pleasant and the breakfast was good, but I wouldn't stay there again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of the Queens Hotel, I am sorry to read that you did not enjoy your stay with us. I was pleased to read that you found the staff pleasant and you enjoyed the breakfast. I hope you will change your mind and try us again so that we can provide you with the superior service we strife to offer all our guests.

"Night away without kids "

5
User 22/08/2018

Well where do I start. My wife and I had a lovely couple of nights away to Dundee. From the minute we got to the hotel the staff were first class. Julie on the desk went beyond first class service and nothing was a problem for her. From recommendation of a lovely restaurant to what to do throughout the day. The breakfast we had not ordered when booked but had on one of the mornings was super, and very reasonably priced. The staff in the breakfast room were also very friendly and on the ball. The room was clean and comfortable and the bed was super comfy. Free parking a bonus and very central to everything. We will most definitely be back and hope to see you all again soon. Mr and Mrs B ??

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay at the Queens Hotel. I am pleased to read you enjoyed your stay with us and enjoyed the breakfast. I will pass your comments onto Julie and the team, they certainly are a credit to the hotel. We look forward to welcoming you back on your next visit to Dundee.

"Very pleasant hotel"

4
DerbySmiler, Derby 10/08/2018

Stayed here on a bus trip with Skills for the Edinburgh Tattoo. Received a warm welcome from lovely staff .Room was clean ,Breakfast was lovely and high praise for the hard working very attentive staff, Thank you .

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for the lovely review of your recent stay at the Queens Hotel. I was pleased to read you received a warm welcome from the staff and enjoyed your stay with us. I am sure you also enjoyed your visit to Edinburgh it really is a fantastic experience. I will ensure your comments are passed onto the team, they are a great asset to the hotel and I agree are all very hard working.

"Great stay"

4
xcmkx, fife 08/08/2018

Warm welcome and we found the hotel to be lovely. Room was a good size and clean. Couldn't open the window so a fan would have been good. Great location, free parking (unusual in Dundee!), and breakfast was tasty! Really enjoyed our stay, great rate and will book again if we need to return to the area.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. I am pleased to read that you received a warm welcome from the reception team and found the hotel to be lovely. I am sorry there was not a fan in your bedroom, all the bedrooms should have a fan in them, reception would have been able to get a replacement for you. I am glad you enjoyed the breakfast and we look forward to welcoming you back to the Queens Hotel in Dundee when you are next visiting.

"Great view"

4
G W, Wathlingen, Germany 07/08/2018

This is a nice enough hotel even if it has a slightly worn feel about it. The room was not big, but big enough, and the view onto the Tay was an added bonus. The pillows were too small and flat for my liking, but there are additional pillows on the wardrobe. The location is great—near the DAC, university, pubs, etc.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of the Queens Hotel, I was pleased to see your rating and that you enjoyed the views of the Tay. We are currently replacing beds, duvets, pillows etc in the hotel so I hope you will return to the hotel to enjoy the superior service we like to provide to all our guests.

"Army reunion"

5
willie m, perth scotland 18/07/2018

The queens staff were helpful as usual they always go the extra mile at our yearly reunion when we all arrive at different times we are warmly greeted and asked how we are all keeping since the last time we were there from booking in to the bar staff and when we go into our reunion meal they are very dedicated in there work the chefs with there meals and the waiters there making sure our evening runs smoothly which it does every year then down to the bar for a couple of night caps before bed then up in the morning for a good breakfast before heading towards Perth for our big reunion with the remainder of our BW family so well done to the staff at the queens hopefully see you next year

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your kind review of the Queens Hotel, we were so pleased to have you back for your reunion once again at the Queens Hotel. It is always lovely to read such positive reviews of the hotel and the staff and i will ensure your comments are passed onto them. We look forward to seeing you again next year

"Hotel review"

2
User 18/07/2018

This hotel was a bit of a let down I enjoyed breakfast and there staff was really nice but first nights evening meal I would have got better value for money anywhere else's and the staff member Duncan has no clue and you do not want to see any one slumped across bar hand round head on his phone but actual hotel is nice

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of the Queens Hotel i am glad you found the hotel nice but sorry to read that someone in my team let us down. I was also sorry to read you did not enjoy your evening meal with us. I hope this will not deter you from returning to the Queens Hotel on your next visit to Dundee in order for us to provide the superior service we strife to provide all of our guests.

"Quaint hotel in handy location for the town and university"

5
VoyageVogage123, Bangor, County Down 15/07/2018

Stayed here for 2 nights. Cannot fault the room - tea/coffee facilities with shortbread, comfortable bed, small TV, modern bathroom. Location is excellent - right in the heart of Dundee so that you can walk everywhere. We parked our car for free, but it hardly left the hotel car park. Breakfast was good - hot food cooked to order and then the usual selection of cereals, yoghurts, fruit, toast, tea/coffee. First time I have seen rhubarb juice offered though - great choice! Staff all pleasant and very hard working. Bar is a sport bar if you want to catch up on your favourite sports and teams. Would stay again. For a 3 star hotel, it is excellent.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay with us a the Queens Hotel, i am so pleased to read you had such an enjoyable stay. I am glad you found our new Rhubarb juice to your taste, it seems to be popular with all guests. I will pass your comments onto the team they are all certainly a hard working team and a great asset to the hotel. We hope to see you again on your next visit to Dundee

"unimpressed"

2
T0mmy3107, Inverness, United Kingdom 04/07/2018

Great location and friendly staff but the room and bathroom were dated and grubby. The mattress was so uncomfortable I could feel every spring despite the mattress topper. Breakfast was ok, it was a warm morning but all the fresh foods were lying out and a yoghurt my husband choses was mouldy ( he did enjoy his cooked breakfast) but tables and condiment sets unclean. Def not worth the money

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am sorry you found the hotel dated and grubby, this is certainly not the impression i would want to be offering my guests. I do hope you will return to us at the Queens on your next visit to Dundee to allow us to provide you with the superior service we strife to offer all guests

"Overnight Stay"

4
Mike M, Brisbane, Australia 30/06/2018

Well appointed hotel in the city centre. The room was clean and neat. The bar on the ground floor was good with TV to watch the World Cup. Food was also available which I took advantage of. Because this is a very old hotel it is quite quaint. Would stay here again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am glad you found the hotel clean and neat and the bar suitable for your needs. We hope to see you again at the Queens on your next visit to Dundee

"Quaint"

5
oKylieo, Stirling, United Kingdom 29/06/2018

This is a quaint hotel with lots of character. Signs inside say that Winston Churchill stayed here back in the day! Creaky floorboards, lots of elegance, very friendly staff, and very clean room. It's in a great position in the town too - lots to see within easy walking distance.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel, I was pleased to read that you found the hotel full of character. I am glad the position of the hotel was ideal for your needs. We hope to see you again on your next visit to Dundee.

"Acceptable 3 star hotel...with very good breakfast"

3
Nigel H, Harrogate, United Kingdom 26/06/2018

The breakfast is great as it's one if the few hotels I've stayed in recently where it's actually cooked for you and not on hot plates. The bed was comfortable, but it does ned upgrading with curtains and pilows. Staffvery pleasant also quiet.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your Review. I am glad that you enjoyed your breakfast and had a comforatble stay. We are in the process of upgrading our pillows and linen. I am happy that you found the staff pleasant , we strive for good customer service.

"Try a bit harder"

3
JohnS1960, Polmont, Scotland, United Kingdom 25/06/2018

Stayed for one night. Room overlooked a beer garden so a bit of noise. Net curtains were a dirty grey colour which we didn't want to touch. Bed was very old and had a meet in the middle roll to it, not at all comfortable. Staff were friendly and a bit hard pushed at breakfast but managed to cope. Would have liked a lounge to have a quiet drink in but only thing on offer had a disco playing so not ideal.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for comments, Im glad you found the staff freindly , we always strive for great customer service. I am sorry to hear that you had an uncomforatble stay, we are in the process of upgrading our matresses in our bedrooms. Hopefully you will return to THe Queens Hotel and your stay be much more comfortable.

"Dated rooms "

3
User 20/06/2018

Picked this hotel as it was central and had free parking and within walking distance to Caird Hall for my brother in law graduation. Checked in around 4.30pm. First impressions of room 408 was that it was dated and had a musty smell. Went into bathroom and discovered shower had a nasty surprise (see photo). Went out and came back at night and there was no hot water to shower. Asked reception and they said there was plumbing problem. Woke up in morning still had the hot water issue so went to breakfast. Served full breakfast to order. Hot water came back up around 9.30 so managed to fit in shower before check out. Few recommendations- rooms need refurbish. The net curtains were dirty and areas sticky. I paid £99 and that was not full price and regretted choosing this hotel. Should've read reviews first.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. I am sorry about the Hot Water issue during your stay but pleased to see that the problem was sorted by 9.30am and you managed to shower etc before leaving. I am sorry you did not like the room that was allocated to you on arrival, had you brought the issues to the reception team we could have offered an alternative room and rectified the problems that you incurred. I have passed on your photographs to the housekeeping team as this is not the normal standard for the hotel.

"Not what we usually get"

2
kcurrie1965, Denholm, United Kingdom 17/06/2018

Been a while since we were here and last time was really good. So where do I start ? We had been to the rep theatre for a show in the afternoon we went out for tea with family then returned to the hotel bar. Loud music but no one else listening to it. Girl in yellow top sitting at the bar helping make hot drinks ? Staff licking the squirty cream off there fingers while making hot drinks. Not what you would expect. Off to the room. It's a big old hotel so limited to what can be dine but the rooms are tired and dated and even though on the second floor we were both woken by drunken folk out on the street at closing time. And so to breakfast time.we are early risers. Continental available from 6AM we waited to 7.45 then took our bag to the car then said we could pop in for coffee and get a cooked breakfast at 8 only a 10 minute wait. Crikey no morning how was your sleep? Nope a stern almost telling off! Breakfast not till 8!! What's your room number?? Then some young girls arrived in along with a younger man. He took it upon himself to sort things out the girls not so. They also welcomed other guests with. Morning what's your room number? Then my wife needed the toilet before we left. Bear in mind we left about 8.45 and the breakfast bar had been available since 6 she supplied me with the following photos from the ladies toilets see attached. The breakfast room curtains are brown with dirt at the bottom and the walls have dried on food. Not at all what we would expect from any best western hotel and not the norm.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good afternoon Further to your review above, I would once again like to apologise for the problems incurred at the hotel during your recent stay. I have emailed you personally and hope to see you again at the Queens

"Lousy Service & Tasteless Food"

1
scottie0, scotland 13/06/2018

Went there for a spot of lunch. Very quiet - that I suppose speaks volumes since the University is right opposite! The macaroni had zero taste. I had to put salt into multiple times. The chips and salad were very pathetic/poor too - like they had been sitting for a while. Friend ordered a sandwich and spicy fries. Got all the food in rapid time (probably too quick in hindsight) however no sign of chips. Meanwhile a group of men who had preordered arrived and they were served immediately. We had to ask where the spicy fries were only to be told they were definitely on their way. About a 10 min wait in between getting the other food and the fries. Not ideal. Couldn't it have all come together? We got a story about them being "fresh". I think if all the food had been "fresh" it would have been better. Finally when they came they were just ordinary chips with a seasoning thrown across them - again nothing special. We were in a hurry to eat everything and when the guy finally came over to ask If everything was ok we had finished. I mentioned the lack of taste and he said he would speak to the chef. Nothing came of it and no reduction of the bill was offered which was pretty poor. Will not be back and recommend the same to anyone else!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Further to your review of your recent visit to Qbar i was surprised to read that you found the service lousy and food tasteless. We have just recently introduced a new menu in Qbar and it has been extremely popular with guests visiting the hotel, we also try not to over season our dishes so that seasoning can be added to dishes as to the preference of the guest. I spoke to the waiter who was on duty and he said that the chips had been missed of the check but that he got them cooked fresh straight away for you, clearly this would take some time to cook for you. We have passed your comments onto the Chef regarding your visit and he sends his apologies. I do hope you will return to us at Qbar to allow us to show you our new tasty menu.

"Conference"

4
marsad31, Glasgow, United Kingdom 10/06/2018

Hotel is handy for the train station and both the Caird hall and the Overgate shopping centre. You can see the back of the hotel from the train station. My room was great for me - clean bathroom and coffee making facilities. Didn't make it to breakfast but the other delegates were happy!

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your recent review of the Queens Hotel. I am pleased to read that you enjoyed your stay with us and the location was ideal for your needs. We hope to see you again on your next visit to Dundee.

"Quirky and Historic "

4
User 06/06/2018

Stayed here as part of a business trip as was convenient for the Work meeting in central Dundee. I was immediately struck by the gothic style architecture and the social history of the hotel (winston Churchill stayed here a few times). Inside it's a bit quirky which gives the place character and appeal. Rooms are fine although bed was definitely in need of new springs. That said, I'll definitely be going back next time in Dundee

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of the Queens Hotel, i am glad you found the hotel convenient for your business trip. It is always great to read that guests will return to us on their next visit to Dundee. We look forward to seeing you then.

"Value for Money"

3
lesley626, Cwmbran 01/06/2018

11 members of my Outdoor Group stayed at the Queens in May, some for 2 nights. Although the hotel is in need of updating, the rooms were very spacious, the beds comfortable, my bathroom was spotless and the shower hot. There was plenty of choice for breakfast which was taken in a large, light and airy dining room. The staff were very pleasant and helpful. I would stay at the Queens Hotel again if I am in the area but it would definitely benefit from some TLC.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I was pleased to read that you enjoyed your stay with us and found the hotel value for money. We do hope you will return to us on your next visit to Dundee.

"Iconic hotel whose character fits the price"

3
Nigellang, Canterbury, United Kingdom 28/05/2018

Feels like this hotel benefited from a recent refurbishment in the 1980's providing the reassurance that I've stepped back in time a few decades. Creaky floorboards, brown everything - curtains, carpet, bedcovers - oh what a joy to be 30 again and just stepping out on my travelling career. Take the slow lift up but treat yourself and walk down the elegant wide wooden staircase that is an architectural delight. But let's get real folks, the room is spacious, the hot water copious, the bed comfy, the staff delightful and for £59 that's good value.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. I am glad you found the room spacious and bed comfortable and i will pass on your comments regarding the staff to my team. We hope you will return to the Queens on your next visit to Dundee.

"another stay at the Queens"

4
Duncastle, Derry, United Kingdom 23/05/2018

Another stay at the Queens Hotel yes it needs a bit of a upgrade and yes it has creakie floors but that all part of it charm and the staff are great and very helpful and nothing is too much trouble for them. The Hotel is very handy for the train bus and shopping. The food in the bar is very good could do with more healthy options but good. Always ask for room third floor and above for second floor just above function rooms and can be a bit noisy at week ends

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review and comments on your recent stay at the Queens Hotel. I was pleased to read that you found the staff helpful and will pass these comments onto the team. We are introducing a new menu into our bar from 1st of June so hopefully it will have some more healthy options available. We hope you will return to us on your next visit to Dundee and look forward to seeing you then

"Great situation"

4
Reikibob, Aberdeen, United Kingdom 14/05/2018

Chose to stay here as it was near Dundee Rep. It is a 3 star Hotel and is very good. Parking at the rear is free to Hotel Residents. The Hotel is very central and easy to find. We had a lovely spacious room on the top floor(there is a lift)with great views over the Tay Bridge. The room was clean and had everything you need including good sized, fluffy bath towels. The breakfast was very good and varied, depending on what you wanted. The staff were friendly and efficient and I would have no hesitation in staying there again.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent stay at the Queens Hotel. I am glad you found the location of the hotel ideal for your needs. It is always nice to read such positive feedback regarding the rooms and service we provided and I will pass this onto my team. We look forward to welcoming you back to the hotel on your next visit to Dundee

"Golden Anniversary Celebration"

5
bennettgavin77, Dundee, United Kingdom 12/05/2018

Shaun and his staff went over and above for my parents golden wedding anniversary. We had family up from England and they were all well looked after. Rooms were all spacious and clean, Thanks very much guys, made this special event even more memorable for my parents

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent function at the Queens Hotel. It is always lovely to receive such positive feedback for me to share with the team here at the Queens Hotel. I am pleased to read your parents and family enjoyed their evening.

"A little bit of a mixed bag"

3
Reuben M, Aberdeen, Scotland, United Kingdom 07/05/2018

Have mixed feelings about this hotel as it was a decent enough stay overall but there were one or two cons that detracted from the feel of the place. The room was very spacious and the bed was decent enough (although a slightly softer mattress might has been nice). On the downside, the walls of the room seemed a little thin as I could hear noises from the guests in adjoining room, particularly when they were using their bathroom. The breakfast food was average with the usually offerings of cold options available from a buffet. Hot breakfast food was to order only and you only got to make one order so was very disappointed by this. Would have been much better to have hot food included the buffet. One exceptional positive for this hotel is its location: It is very close to the city centre with the train station and several local attractions within an easy 15min walk. Overall, I'd say it was alright but barely worth the money I paid and I wouldn't necessarily rush back to this hotel if I had other places available.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of the Queens Hotel. I am glad you found your room spacious in the hotel. I take your comments on board regarding buffet breakfast, we previously did this but the majority of our guests prefer a cook to order breakfast from the kitchen, you can of course order again if you wish to do so. I am glad you found the location of the hotel good for your needs. I do hope you will return to us on your next visit to Dundee.

"Just ok"

3
EBUman, Lancashire 07/05/2018

Stayed for 2 nights in room 203. First night was fine. 2nd night was kept awake until about 00:30 by a function downstairs. Loud voices, music and constant banging. Hotel is clean and tidy but lacking in identity. Needs a refurb. Dissapointed as we spent all our clubcard vouchers on this city break.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am sorry you were kept awake with the noise from the function downstairs. I hope this will not deter you from using the Queens on your next visit to Dundee. Please contact myself at the hotel when booking so I can offer you a discounted rate for your next stay.

"Tired"

3
TheLaingFamily, Stirlingshire, United Kingdom 07/05/2018

Arrived as the Dundee DJ and Dance Festival was on, so Nethergate was chaotic. Got parked ok in the car park behind the hotel (there's lots of space). Our room was on the second floor, so enjoyed walking up the grand staircase....it's beautiful! Our room was a double. Quite spacious and bathroom adequate. Sadly the room bin hadn't been emptied from previous occupant, but we didn't realise this until we got back in late at night. Breakfast was plentiful. With a great range of cereals, continental and cooked food. Not 100% sure of the vegetarian sausages though - maybe try a different type! The hotel is in a great central location for shops, restaurants and bars, but it is a little tired and dated. Not sure if we'll return yet.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. Please accept my apologies for the housekeeping error in your room, I will bring this matter to the attention of my team. I am glad you found the breakfast plentiful and take on your view of the vegetarian sausages and will look to try a different brand. I do hope you will return to us a the Queens Hotel on your next visit to Dundee to allow us to provide a more superior service for you.

"Absolutely Shocking - Incredibly Noisy"

1
James W, Erskine, United Kingdom 28/04/2018

Just returned from a two day break and felt it necessary to write this review. Although staff were all extremely pleasant and helpful our stay was totally ruined by the noise in the evenings coming from the function suite on the first floor. We were allocated room 209 and on the first evening of our stay (Thursday) we were disturbed late by loud thumping music. We thought this was a one-off so did not complain. However on the Friday night is was even worse with the floor of our room vibrating with the loud live music from the function below . I do not believe that management is unaware of this problem, as they regularly host functions. This room and the adjoining rooms on the second floor should NOT be allocated to guests when there are functions involving live music. I realise that holding functions is part of the hotels revenue but not to the detriment of hotel guests. Stay here at your peril !

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good morning. Please accept my apologies for the noise during your stay with us last week. It is always our aim to ensure that guests attending the function are allocated rooms above the function suites but unfortunately on thursday and friday of last week we were fully booked with non function residents. We would have happily moved you on friday morning to another room had this matter been brought to our attention. I was pleased to read that you found the staff pleasant and helpful during your stay and i am sorry that it was ruined by the noise. I do hope you will return to us on your next visit to Dundee in order for us to provide you with the superior service we like to offer our guests on each and every stay. Please contact myself direct at the hotel for your next visit so i can offer you a discounted rate on your stay.

"adequate"

3
blehpunk, London, United Kingdom 27/04/2018

It's definitely a two-star hotel, but has the potential to be much more. It's clear the rooms haven't been updated in a long time. The bed is uncomfortable, the tv is miniscule, and the furnishings dated and well-used. The bathroom needs a definite overall and has clearly seen better days. There's no individual control of the room temperature, the mirrors are hung too low, and the bathroom mirror is basically a foggy piece of metal. That said, the cleaning staff and others here have been nice, the water pressure is great, its in the best location, and my room was at the front and has been dead quiet. The place has good bones and is a lovely building, my hope is that a bit of a refurb could go a long way to make the place really great and with the development happening in the town it will need to catch up to compete. I'm used to staying in nicer places, and really the telly situation gave us a good laugh, but I'd happily stay here again in future if it had a bit of an update. It's not perfect, but its definitely not horrible if the price suits you.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Good morning. Thank you for your review of your recent stay of the Queens Hotel. We are currently classified as a 3 star hotel and i am sorry you did not feel the service we provided matched up to this. I am glad you found the staff nice and i will ensure your comments are passed onto my team. I do hope you will return to us at the Queens on your next visit to Dundee to allow us to provide you with the superior service we aim to offer all of our guests.

"Excellent staff"

4
Shonamoo, Edinburgh 25/04/2018

I attended a wedding st this hotel and before arriving and after reading the reviews on here I wasn't sure what to expect. This hotel is not a modern hotel and is not advertised as such so I didn't go here expecting mod cons etc. Having said that though this hotel provides des you with everything you need for a hotel stay. Clean rooms which are reasonably priced, a bar again which is reasonably priced and a good breakfast service. The best thing about this hotel is the staff!! Such excellent caring service and they were all helpful and couldn't do enough for you. In particular for myself I found the staff extremely accommodating with regards to my dietary needs. I wouldn't have chosen to stay here but having stayed here and after the service I have received I would definitely return if ever in Dundee. The location is very central and the car park is easy to use and locate and mobility friendly

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. It is always lovely to read such positive remarks and I am glad the team at the hotel provided you with the superior service we strive to provide for our guests. We hope you will return to the Queens on any future visits to Dundee.

"Absolutely shocking"

1
User 22/04/2018

The rooms are beyond basic!! I was put in a top floor room which was blatantly never used. The net curtains were mouldy due to the damp in the room. The bed was really uncomfortable, couldn't get a strong enough WiFi signal to even use it. Tv was tiny and couldn't see it hardly from the bed, bathroom was dirty with mould around the tiles and silicone. The breakfast was awful, the sausages were purple believe it or not! Where these were bought from I do not know. Service is poor and they do not make you feel welcome. As you've probably guessed I would not recommend this hole of a hotel.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I was surprised to read your various comments about the bedroom and the housekeeping standards and will ensure that these are brought to the attention of my Head Housekeeper. Our breakfast service at the Queens uses all local suppliers for our meat, fish and eggs so i can not understand why you saw the sausages as being "purple" in colour and i will investigate this with the team. I am sorry you found the service poor and were not made to feel welcome at the hotel, we are a very friendly hotel and i am often commented on how welcoming the staff are so i am sorry this was not the case during your stay. I would have liked to have spoken with you at the hotel and would have been available to discuss your issues with you in person. I do hope you will return to us at the Queens on your next visit to Dundee so that we can provide you with the superior service we strife to offer all of our guests.

"Nothing like the website "

2
User 21/04/2018

I stayed here recently while traveling for business with the university. The location was perfect - close to the train station, university, and shops/restaurants. The hot breakfast in the morning was a good start to the day. Despite that, this place is a bit of a dump. It's outdated and needs a total refurbishment. The bed was really hard with springs pushing through - not a good sleep at all. The room was also incredibly and uncomfortably hot, even after turning the furnace off, and my window didn't open to let any fresh air in. The bathroom wasn't very clean and had black mold all over the shower grouting. The hairdryer that was provided was covered in some sort of gummy, dirty stuff of unknown origin. The website makes the rooms look really nice and modern, but that just wasn't the case in reality. Altogether, survivable if you're on a budget and only have a short stay, but I'd recommend looking somewhere else.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I was surprised to read your comments about the hotel being a bit of a "dump" as we maintain very good cleaning standards supported by constant training which is reflected in lots of positive comments on websites like Booking.com etc. and are always praised on our good Housekeeping standards, I will bring the points raised to the housekeeping team and assure you that these issues will be rectified. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice hotel with friendly staff"

3
Richard E, Alexandria, United Kingdom 19/04/2018

Stayed for just one night on a Travelzoo deal. Having read some of the very negative reviews I was not sure what to expect, but generally we were pleasantly surprised.We found the hotel clean and well eqipped with tea and coffee making facilites, and we certainly did not recognise some of the poor comments from other reviewers. We did have two gripes, the large double bed which was two put together was very uncomfortable, hard and lumpy with a distinct ridge down the centre. Also the net curtain was dingy and had holes. We were told that replacing mattresses is planned, for that room, 206, it cannot come fast enough. We had dinner, served in the bar and not in the dining room, it took a while to arrive but was well worth the wait, very good food, piping hot and large portions. I struggled to finish my steak pie and my partners prawn cocktail had more prawns than I have ever seen! Breakfast was in the dining room, served by two very pleasant young ladies and again was good. The hotels location is excellent, very central for shops and for Discovery, but all in all Dundee was a disapointment. All of the hotels staff were very pleasant, and bed and breakfast, evening meal and a botttle of wine for £79 was remarkably good value.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am pleased to read your positive comments regarding our property and will ensure I pass these onto the team. I appreciated your comnents regarding the bed and can assure you we are looking at changing our beds in the very neaar future. I was pleased to read tha you enjoyed our bar service in the hotel and breakfast the following morning. We hope you will return to us at the Queens Hotel on any future visits to Dundee.

"Worst Western"

1
psandorse, Wakefield, Massachusetts 18/04/2018

Very tired hotel. Needs a complete updating. Carpet and drapes old and dirty. Needs paint , wallpaper, new furniture. Halls are old and dirty, bad lighting, bad elevator, bad lobby. Dirty from the entrance to the room. This facility is not run well .

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your review of your recent stay at the Queens Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your comments about aspects of the rooms that need updating, we have been constantly updating our Rooms in the past and there is also a plan in place to start further refurbishment of some areas in the hotel. I was surprised to read your comments about the hotel being dirty as we maintain very good cleaning standards supported by constant training which is reflected in lots of positive comments on websites like Booking.com etc. and are always praised on our good Housekeeping standards. I would have liked to have spoken with you at the hotel and would have been available to discuss your issues with you in person. It is not possible for me get your contact details or dates of stay from the review but if you can contact me at the Hotel, I would love to get a chance to speak to you and understand your concerns better.

"Suzanne & Stuarts wedding"

4
User 15/04/2018

Thanks to Sean for helping make this a great day for us all. Well organised and very helpful and went over and above and listened to all requests. Food was lovely. Staff were helpful. Q bar has a nice atmosphere at reasonable prices.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding the recent wedding of Suzanne and Stuart. I will pass your comments onto Sean and the team. It is always great to read such positive comments about the team and glad you were looked after on such a special day

"Lovely hotel and friendly staff "

3
User 10/04/2018

Stayed here as we were going to a gig nearby. Hotel was lovely and staff at reception were great. However, was woken by the fire alarm at 2:35am. Went downstairs with one other from across the hall to find all the doors shut and no staff about to tell us what to do or where to go. The alarm eventually went off but still no staff about the hotel to explain anything.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am glad you found the hotel lovely and the staff great. Appologies about the fire alarm going off during your stay but can assure you this problem has been fixed. I am sorry there was no one to direct you at the hotel or explain what to do but i believe that the Night Porter on duty was assisting an eldery couple who had telephoned from their bedroom to request assistance. We have had a meeting with the Fire Enforcement Officer and he is happy with our procedure but i take your points on board

"RRW"

1
Ian D, Dundee, United Kingdom 07/04/2018

This should be 'Worst Western', what a soulless cheerless place, spend some money and upgrade to the rest of Dundee. No morning call which I requested, bed was the most uncomfortable I have ever witnessed. They boast Winston Churchill stayed there, Dundee women heckled him and threw him out of Dundee, he sent troops against the Scots and the Irish and was responsible for the starvation of millions of Indians, get rid of this nonsense.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Further to your comments regarding your recent stay with us at the Queens Hotel, I was surprised to read you found the hotel soulless and cheerless, we often receive positive comments on how friendly and welcoming the hotel is and the team that work there. The hotel is the oldest hotel in Dundee and we like plan to keep being a traditional victorian style hotel which many of our customers love and return to us. I am sorry this is not to your taste. Our reference to Winston Churchill in the hotel is simply a small piece of history that we like to share with our guests and most find this interesting. Thank you for your comments.

"Sons wedding"

5
User 02/04/2018

Just like to say a huge thank you to all the staff for your attention and great service at my sons wedding yesterday. Nothing was a bother and we really appreciate it. You helped to make the day so very special. Elaine Martin X

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent function at the Queens Hotel. It is always lovely to read such positive comments and i will make sure the staff are aware of this. Please pass on my best wishes to your son and his wife.

"Very Disappointed"

2
User 30/03/2018

I've stayed at this hotel before and generally had a good experience. This time not so much. The staff were friendly and very helpful but a number of factors impacted the enjoyment of my stay. The door was a total nuisance, incredibly difficult to close properly. There were a couple of occasions where it seemed closed but on returning to my room I could open it without my key. This obviously made me concerned about my belongings. I had to pull hard and test until it worked every time I left my room to be sure. The electrics were also not fabulous. Again, the dtaff were great about helping me resolbe thos issue but I couldn'tuse most of the plugs in the room without tripping the electrics. It's not great when I need to unplug the kettle to charge my phone. Worst of all though was the window. There was a distinct gap between the two panes and given the bitterly cold weather and heavy wind, there was an unpleasant draft of which the heater couldn't counter. To get a decent night's sleep I actually had to plug the gap with several pairs of socks. While I have had good experiences staying here in the past, I'm not sure I would want to stay here again, certainly not in the colder months.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Please accept my apologies for the problems you experienced during your recent stay with us at the Queens Hotel. I have passed your comments onto my maintenance team and we will ensure that these problems are rectified. I do hope you will return to us on your next visit to Dundee so we can show you this was a one off. Please contact myself direct at the hotel to make your reservation so i can offer you a discount on your stay

"A pleasure"

5
erdd26, Fife, United Kingdom 27/03/2018

Stopped by late afternoon, at Reception we were greeted by Leah who was very welcoming and accommodating. Walked us through to the bar kindly showing us where everything was. All staff were smartly dressed And there was a great atmosphere, definetly be back.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely comments regarding your recent visit to the Queens Hotel. We hope to see you again soon. Regards.

"mr crawfords"

4
User 20/03/2018

pleasant 1 night stay good location in town already booked for wkend nov clean room comfy bed bit cold in room till main heating turned on but apart from that pleasant staff close to all shops and main high street restaurants close by walking distance good car park behind hotel

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Dear Mr Crawford, thank you for your comments regarding your recent stay with us at the Queens Hotel Dundee. I am glad you found the location ideal for your needs. We look forward to welcoming you back to the Queens on your next visit to Dundee.

"Third time staying here and this hotel is a like a fine wine gets better with age. "

5
User 11/03/2018

What can I say about this hotel, well it's one of, if not the oldest hotel in Dundee. However this is not a down point at all. You are literally staying in history the hotel is full of charm and the atmosphere is relaxed and beautiful. The building is full of character and charm which comes with History. My favourite feature of the Hotel is the letter from hero Winston Churchill who stayed at this hotel and was so impressed he wrote a letter thanking them which is proudly on display in the hall way. The rooms are warm, with beautiful High ceilings, large comfy beds, clean and very functioning Bathrooms and free WiFi. There is a Car Park which is free for residents and in Dundee this a big a deal as there very few or no other hotels with free car parking! The hotel is basically in the City centre and is not more than a five Minuet walk from the actual city Centre! The Staff are very friendly and always go above and beyond the call duty to make your stay everything you could wish for and more. The food is out of this world and I would also recommend Clarke's Bakery which is opposite the Hotel the food here is beyond belief and is truly magical they do a selection of hot food and cakes :) love it here and the coffee is the best I have ever had. Dundee is a beautiful amazing City, and one of the best things about Dundee it's not too touristy so every other shop is not a whisky shop. It's real, beautiful and I would recommend the Queens hotel and this beautiful City without hesitation! If you miss Dundee on your visit to Scotland you have truly missed out.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay at the Queens Hotel. I am glad you find the atmosphere relaxing and the surroundings beautiful. I was also pleased to read that you find the staff friendly this is a lovely comment for me to pass onto them. We look forward to welcoming you back to the Queens on your next visit. Please contact me direct at the hotel on 01382 322515 to make your reservation

"Jan"

4
forrestb429, Perth and Kinross, United Kingdom 03/03/2018

Stayed at the queens hotel for one night good price great room check in fast free car park at the back of hotel for guests great staff trouble free experience would definitely book again thank you for a nice stay

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay at the Queens Hotel. i am glad you found everthing satisfactory and happy the staff looked after you. Please contact me direct at the hotel on 01382 322515 for any future bookings.

"All good..."

5
User 02/03/2018

Simple, clean, tidy, comfortable... Staff were very patient with us being a little more excited than most... thanks Had a gig in Dundee which meant late hours... more than accommodated ... Menu looks ok... but cant comment...

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay at the Queens Hotel in Dundee, i am glad you had a comfortable stay. We look forward to welcoming you back to Dundee on your next visit

"Ugh"

1
Poppy98765, Aberdeen, United Kingdom 26/02/2018

Extremely disappointed-tea cups in room just rinsed out with water-residue still to be seen from usage of previous guest. Toilet base not cleaned. Room tiny. Stayed here a few times because the location is excellent but will have reservations about staying here again. Breakfast was the only good thing from this experience.

Leah M, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding you recent stay at the Queens Hotel. I was surprised to read that you found the housekeeping standards poor as we are always praised on these through our BW inspection but I have passed your comments onto the Housekeeping Manager to review. Please contact myself direct at the hotel on 01382 322515 should you wish to return to Queens Hotel so that I can ensure we deliver our normal superior service

"Very disappointing "

1
User 25/02/2018

Our room looked nothing like the website pictures Room was so small we struggled to walk at the side of the bed Wallpaper ripped awful brown net curtains The bathroom smelt with huge lumps of grout showing Hotel itself is tired and old desperately needs updating Won't stay again made a huge mistake trying somewhere different back to doubletree Hilton for us

"Welcoming and warm "

5
gilly l, errol 23/02/2018

Recently had a date night with my husband out in Dundee and decided to make the most of the grandparent babysitters. Chose to stay overnight at the queens hotel. The reception staff were very friendly and courteous and the manager, Leah, remembered us from our wedding which we had at the queens 10 years ago. Leah was as always friendly and welcoming and I thought it was lovely that she remembered us, we will definitely be back next time we are up this way. Might not have had the honeymoon suite this time but the room we had was gorgeous very dramatic and stylish. After one too many gins served up by the entertaining bar staff, oh how we had a giggle that night, it was great to soak up the alcohol with a full cooked breakfast to die for yum. Most enjoyable and memorable stay where you are guaranteed to be looked after by leah and her staff, hope to see you again soon

"Competition"

4
User 23/02/2018

Won a night free via Facebook competition & not disappointed. Lovely large room with a bathroom that looked quite new. Friendly staff during our stay & a very good selection at breakfast. Also as we stay in Dundee didn't have to travel far which a nice change.

"Road and the miles to Dundee"

5
Sheila S, Edinburgh, United Kingdom 21/02/2018

We had a wonderful 3 days at Queens. Great comfy beds and pillows. Breakfast plentiful and tasty. Leah the lady in charge was great , we had a birthday and she surprised us with a delicious birthday cake Thanks Leah for going the extra mile .

"Excellent service and great venue"

5
User 21/02/2018

Stayed at the Queens Hotel Dundee for a weekend break. Staff were extremely helpful and service was excellent from start to Friday finish. Spacious rooms and very clean. General Manager Leah was a pleasure to deal with. Would definitely start again.

"nice hotel and staff"

4
graham b, Aberdeen, United Kingdom 20/02/2018

very nice hotel my wife booked this for a valentines treat. very nice hotel very central. it is an old building with great architecture, staff very friendly and helpful, we got a room with a bath and shower over bath, however i have limited mobility and cant climb over the bath, one quick call to reception we were moved, thank you. breakfast was great

"nice but could do better"

3
George H, Saltcoats, United Kingdom 12/02/2018

second time stayed here, and again same issue. doors in rooms and corridors bang shut every time, difficult to sleep, its 2018, put dampers on doors to slow them down, especially when there are functions on and people moving about at all hours. disappointed sat night as we were planning to eat in the bar, but because there was a function on in another part of hotel, guests were using the bar area, staff numbers not able to cope. walked out as no one to take our order. dined elsewhere. other than that, staff are nice, breakfast is well organised and nice, but please cater better when busy.

Leah M, Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay at the Queens Hotel. I will pass your comments onto the Maintenence Department and hope to have these issues rectified. I am sorry you were unable to dine in the bar during your stay and apologise that the staff were unable to serve you. I do hope you will return to the Queens Hotel on your next visit to Dundee to allow us to show you our superior service

"Good value"

4
931bobt, Newcastle and Gateshead, United Kingdom 09/02/2018

This hotel is very good value for the price. We paid £60 for a Friday night. The hotel was very clean and check in and out very efficient. It is convenient for the city centre and university. A previous review mentioned a shortage of towels, this was not a problem for us as there were2 sets of towels. The only issue for me was that the code for the car park was changed @ 4:30. This meant I had to go back to reception to get the correct code. A minor inconvenience but unnecessary. Could have been worse if there had been a queue .

Leah M, Manager at Best Western Queens Hotel, responded to this review
Good afternoon. Thank you for your comments regarding your recent stay at the Queens Hotel. I am glad you found the hotel good value for money and that it was clean and you had an efficient check in. We change our Car Park code periodically throughout the day and this should have been mentioned to you on check in. I hope you will return to the Queens Hotel for any future visits to Dundee.

"Drinks"

3
Lesley F, Dundee 28/01/2018

Having a family and friends get together for a 50th we had booked an alcove upon arrival no reserved alcove ... they quickly gave us another area free wine and crisps until our area was available ... the staff were excellent remembering our drink order so after a shaky start we had a great night.

Leah M, Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent visit to the Qbar @ The Queens Hotel. I am sorry about the mixup on arrival but glad that the staff looked after you and you enjoyed your night. We look forward to seeing you soon

"Good Location for city center"

4
JimBW36, Perth, United Kingdom 15/01/2018

Nice hotel, clean and helpful staff. Getting a little rundown. Fantastic breakfast. Free parking at rear of the hotel. The price is very good for Dundee. You will not be sorry for staying here. Enjoy your stay and visit too Dundee

Leah M, Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay at the Queens Hotel, i was pleased to read that you enjoyed your stay with us and your visit to Dundee. We look forward to welcoming you back on your return

"Nice but run down"

3
User 24/12/2017

Great location, great breakfast and a very nice traditional bar. The rooms are another story.... very run down shabby carpets and poor fitting doors and windows. It's best described as stuck in the 70's. Don't get me wrong the staff are very nice but he hotel is well over due a make over

Leah M, Front Office Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your stay with us at the Queens Hotel. I am glad the location was ideal for your needs and you enjoyed our tasty breakfast and traditional bar. i was sorry you felt the rooms are dated and i will pass your comments onto our refurb/maintenance team. I do hope you will choose the Queens Hotel for any future visits to Dundee and look forward to welcoming you back.

"Passable"

3
P5ety, Southport UK 20/12/2017

Decent price and you can save points towards a free night. Smokie and eggs for breakfast is good and the position of the hotel is handy for shops, restaurants and bars. This is an old hotel that I think would benefit from a good overhaul. Mattress could be better as I could feel the springs when in bed. The window was just a single pane so you can hear everything outside. I will stay again but I will opt for a rear bedroom as they have double glazing.

Leah M, Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your recent stay with us at the Queens Hotel. I am glad you found are hotel priced well and have signed up for the Best Western Rewards card which i am sure you will find beneficial. I have taken your comments regarding the mattress on board and will look into replacing these this month. I do hope you will choose to stay with us again and we would be delighted to accomodate any requests.

"Great place to stay, near city centre"

5
482isabellap, Montrose, United Kingdom 20/12/2017

I love the Queens Hotel this will be our 4th stay, great for a mini break, we managed to get our xmas shopping within easy walking distance. Lovely full breakfast, with loads to choose from. Evening meal very reasonably priced and delicious.

Leah M, Manager at Best Western Queens Hotel, responded to this review
Thank you for your kind comments regarding your recent stay with us at the Queens Hotel and i am pleased to see that you have stayed with us on 4 occasions. Please contact myself direct at the hotel on 01382 322515 for any future bookings and i will be happy to assist.

"Cosy, nice views."

4
User 29/11/2017

Booked at short notice and it was a nice surprise. Spotlessly clean and a warm retreat from cold November weather. Very well situated too. Only criticisms are that it feels a bit dated (could do with a refurb) and there was only one bath towel for 2 people in a double room. Otherwise, friendly and helpful staff and good car parking availability. Would go back.

Leah M, Front Office Manager at Best Western Queens Hotel, responded to this review
Thank you for your comments regarding your reent stay at the Queens Hotel i am glad you found the hotel well situated for your needs. I am pleased to read that you found the staff to be friendly and helpfull. We look forward to welcoming you back

"Very satisfactory stay"

4
User 18/11/2017

One of the older established hotels in Dundee (Winston Churchill and Frank Sinatra have both stayed there in the past) this should not be overlooked. Full of character, very clean and comfortable, it is ideally situated for the city centre and university. I did not sample the dining as there are many excellent resturants I like close by. 2 minor niggles are the appallingly slow lift and no power points in the spacious bar for working on a computer although there is good WiFi

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your review , I am glad you enjoyed the rich history of the hotel and the great central location and found everything comfortable.

"Real character"

4
BoehmBawerk, Oxford, United Kingdom 17/11/2017

My second stay here and it's a place of real character. The location could not be better - close to the university and the eateries of Nethergate, a great record shop, the Discovery museum (excellent) and the railway station. The exterior is a riot of Victorian gothic cupolas and a plaque proclaims that Winston Churchill stayed here. I can't understand why people would choose to stay at Premier Inns or Travelodges when this is scarcely any more expensive.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am glad you found us great value for money and enjoyed the central location. We are very popular with guests visiting the University and all the visitor attractions are all within easy walking. Hope to see you again.

"One night stay"

4
User 16/11/2017

Popped up to Dundee to see the Illegal Eagles and booked the Queens because of its location to the city centre which is excellent. I thought the hotel staff were exceptional they couldn't do enough for you, the night porter who had to man the door and serve in the guest bar done a great job we kept him very busy. The room was a bit dated but very clean as was the bathroom, the bed was comfortable and the view from the window was spectacular. The only minus I could give the hotel which is not really a game changer was the choice of net curtains in the rooms they were antique gold but the looked really grubby although they were spotless. Enjoyed my breakfast, good choice. Would stay here again

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Glad you enjoyed your stay and the handy location for Caird Hall and that our night porter looked after you on your return from he show.

"A lovely stay!"

4
User 15/11/2017

The hotel is well situated in the centre of Dundee with a big parking behind the hotel for our rented car. The rooms were nice and very clean and the staff was friendly and helpful to guide us around Dundee.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your kind comments I am glad you enjoyed the comfort of the hotel , and the friendly staff looked after you.

"Great Location"

4
lesleymulhall, Lowestoft, United Kingdom 08/11/2017

The hotel was at the beginning of Nethergate street, with easy access to the riverfront and the discovery, the restaurants ad bars in the student quarter and the town centre. The large car park was well laid out and secure. Staff were efficient and helpful. The room was well appointed with a large bed. The shower was hot ad powerful.. Its not modern but all working and pleasant. The breakfast was filling. The bar was well stocked. Reasonable prices as well. There were large weddings whilst we were there, but we didn't hear any nose - so well sound proofed. We'll stay again the next time we come to Dundee.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your kind review and I am glad you enjoyed our great location, comfy beds , free car park and excellent breakfast , I hope we see you back again.

"Weeding day"

5
User 07/11/2017

I just wanted to take a moment to say a huge Thank You to Sean Auchterlonie - Duty Manager for his help with our wedding in Queen's Hotel, Dundee. He made us feel so welcome. All team were so friendly. Sean clearly know what he's doing and he made our day run smoothly and did everything we asked and even more. All the guests commented how lovely day was and how good the service was. The food was amazing and everyone loved the taste and presentation made to perfection. Our wedding day was truly magical. Thanks to All the hard work and support given to us by all the staff. Highly recommended. Love Petya and Matt xx

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for your kind review and we are all so glad you enjoyed your wedding , I will pass on your thanks to Sean , who I know looks after our weddings so well. All the best for your future.

"Dandy Dundee"

4
David W, Paisley, Scotland, United Kingdom 29/10/2017

5 weeks for work. Always try and book here as excellent location and free car parking. Given the age of the old girl she has been well maintained. I have stayed in loads of different rooms and the consistency is there for comfy beds and clean bathrooms. Quietest sleeps are at the back of the hotel as the front faces the very busy Perth Road. The steak pie is my favourite meal with melting meat and sumptuous gravy!! Big thanks to all the staff, especially Sean and the Q bar team who kept me well fed and watered through-out my stay :)

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for you review I am so pleased that you choose to stay with us on your visits to Dundee and you enjoy our comfortable rooms and the Free Parking. See you again soon.

"Perfect location for Dundee attractions"

3
Penwhapple, Maybole, United Kingdom 24/10/2017

We stayed 2 nights at the Queen's hotel. It is perfectly placed to walk to the main local attractions - Discovery Point, Verdant Jute Museum, shopping and restaurants. The staff are very friendly, breakfast excellent and well priced, the bar well stocked and had some promotions and parking is free on-site. The bed was a little uncomfortable but okay for 2 nights.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for your review and I am pleased you enjoyed the hotel and the well stocked bar !

"Suited our needs "

4
FMW13, Irvine, United Kingdom 18/10/2017

Don't be put off by the dated decor as you walk up from the (secure) car park. The welcome is genuinely warm from everyone on Reception. The bedroom was clean and crisp (but it didn't need the brown net curtains at the window screening the beautiful views of the silvery Tay, so we tucked them back; the bed was extremely comfortable. Breakfast was ample & staff friendly (that Queens welcome again); good choice of food (excellent black pudding) but the urn coffee was a major disappointment: DIY instant would taste better. The location was ideal for us, attending a university reunion. Happy to recommend (but take a bedroom coffee sachet down for breakfast!)

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am so pleased you enjoyed our warm friendly welcome and the hotel . Hope to see you again.

"Very Impressive for an ideal stay"

5
User 06/10/2017

I was stopping in Dundee on my way from Edinburgh to Aberdeen for a business trip as I figured it was about half way and went with Queens Hotel because of the positive reviews and great location. The signposts weren't the greatest to the onsite parking but the car park had a security barrier coded and the lift right by the back entrance made carrying bags easier. Very straightforward check in and directions of where my room was located. I was traveling alone but received a family room which consisted of a big double bed and also a single. The room had high ceilings and big windows which all looked very grand. The hotel is located a short walk from where there are many restaurants and bars and the map information in the lobby was useful to guide myself about Dundee. Breakfast in the morning consisted of a selection of cereals and fruit, as well as the option to order from a selection of hot food which was very tasty. Overall I would say that this hotel was incredible value for money.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for your kind review I am glad you liked the decor of our grand victorian rooms and made use of our free car park. I am also glad you enjoyed our tasty bar meals. Hope to see you again.

"Fairly nice hotel"

3
User 03/10/2017

Piece of history. There is a plaque at the entrance with a handwritten letter from sir Winston Churchill commenting on his breakfast at the hotel in 1909. The place is now under the ownership of best western. Lodging is ok, ditto for breakfast. I preferred a different place for dinner. Floor boards creaked a lot! All in all, very helpful and courteous staff. I'll certainly consider staying again.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am so glad you enjoyed the hotel , and all the history attached , it is Dundees longest serving hotel since 1878 and guests enjoy the character of the building ideally situated in the city centre with a large free car park. Thanks again and haste ye back .

"Close to city centre, clean and with free parking"

4
Nitten_Traveler, Edinburgh, United Kingdom 29/09/2017

I stayed just for one night in a double room which was fine for me on my own, perhaps a touch cosy for two maybe. The bed was comfortable though, the wifi worked well and the shower was hot and powerful. My room overlooked the railway station (sort of) but was quiet. The restaurant food was nothing special, pub fare, and the breakfast was also decent. The hotel car park is around the back and a code is needed to get out. The hotel is also quite close to the main shopping area of Dundee. I would be happy to stay here again.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your comments and I am glad you enjoyed our comfy beds and the powerful shower , we hope to see you back again.

"Weekend wedding event"

4
caroleb170, Bicester, United Kingdom 19/09/2017

Great location for the shopping centre with some great local shops nearby. Hotel was clean and rooms large. Breakfast was good with a fab supply of breakfast items. The Glamis suite was lovely for the wedding with a nearby room for the wedding breakfast. I noted that the windows were pristine! Us Brits loved the piper playing outside before the wedding. All round a great stay.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for your kind review and I am glad that you enjoyed the wedding and our lovely breakfast.

"Nice central hotel"

4
Jeannie01_63, Renfrewshire 17/09/2017

My daughter and I booked in for the night whilst visiting family. Room 308 was a lovely well appointed twin room with everything we could need for the night. Dinner in the bar was delicious, homemade steak pie, reasonably priced too. The barmaid on duty on 16th September was very friendly and attentive. It became apparent there was a large wedding on, but our room was to the front of the hotel, the wedding reception to the back, so we thought nothing to worry about. How wrong were we!!! The wedding ended around 1am, and we heard street noise which woke us, however this was nothing in comparison to what was to come. The room next to us turned out to be the honeymoon suite in which the wedding after party commenced. At 2.30am my daughter called reception to be told the groom had been contacted and asked to keep the noise down. This resulted in two men outside our door shouting about the moaning woman in room 308 complaining and who did she think she was as she had only probably spent £80 for a room and he had spent a lot more. Eventually after 3.30am we managed to get some sleep. We went down to breakfast at 9am and when asked our room number the manager immediately apologised for our disturbed night. Our breakfast was lovely with everything you could ask for being available. On returning to our room management had left us a bottle of prosecco and a compliment slip again apologising for our disturbed sleep. Will we return? Yes, management and staff at The Queens are exceptional, the hotel is lovely and central and apart from avoiding room 308 in future we will happily return.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you so much for your very kind review and I am so pleased that you enjoyed the Hotel so much. Again I apologise for the noise from wedding party , but glad you appreciated the Prosecco which I hope you enjoyed.

"Business Trip"

4
P689IHiang, Worcester, United Kingdom 14/09/2017

Good service, clean and friendly atmosphere, nice bar and great breakfast. Location was perfect for bars and restaurants within easy walking distance and they needed to be as we checked in at 8.45pm and they had stopped serving food in the restaurant. The bar stays open though and it was used.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your review and I am glad you enjoyed your stay .

"Tired but fine"

3
AnnaGwen, Edinburgh, United Kingdom 12/09/2017

I stayed at the Queens for convenience & value for money with no other expectations. And so it was fine. It needs a bit of TLC and modernisation in terms of decor but if you need a comfy bed for the night in the centre of town with a decent breakfast at a reasonable price, it's just right.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am glad you enjoyed your stay and had a good nights sleep in our comfortable beds.

"Overnight stay"

4
Pat D, Dunfermline, United Kingdom 12/09/2017

Lovely old fashioned hotel with a staircase to die for. On arrival young laddie at reception couldn't have made you more welcome. Room was perfect for our overnight stay. Clean, plenty of tea, sugar milk etc. Iron and Iron board as well. Bed one of the comfiest I've slept in for a while.

"Room was tired - almost as tired as the mattress"

2
User 10/09/2017

The room we originally booked was given to someone else - and we stayed in a very tired room with a more than tired mattress - quite disappointing for a Best Western Hotel, as that was one of the reasons we stayed there - as we thought that being a best Western it could guarantee a certain standard , Told the hotel was fully booked and nothing could be done, At breakfast - it was obvious that Queens was more of a commercial hotel for tradesman than a tourist hotel. One plus point - close location to city centre.

"Great vfm stay in Dundee"

4
User 10/09/2017

Beautiful building in the city centre of Dundee. On arrival I was warmly welcomed. Room is good valuefor money. Bed was comfortable. Staff was really helpfull when asked for directions. Second night of my stay there was a wedding party. Although a bit noisy, I had a lot of fun talking to some attendees. Overall a great stay

"Lovely hotel"

4
Yvonne K, Manchester, England, United Kingdom 27/08/2017

The hotel rooms are lovely and clean and confortable with plenty of space to put you clothes. We stayed 3 nights and had clean towels put in our room while we were there. The staff are really nice and are really helpful with anything you need and are willing to have a conversation with you. At breakfast there is a really big selection to choose from like cereal,toast,yoghurt,fruit salad,fruit,crosonts and cooked breakfast which tasted really nice and served with hot or cold drinks. Modern hotel in a traditional Dundee building. The hotel is a 2 minute walk from the main shops. It has free wifi and free guest parking. The only bad thing if anything is the windows 1 opened really wide so had to watch my daughter didnt go to close to it when we had it open and 1 only opened a tiny bit and the floors are a bit creaky but you dont notice after a while. Even had a kettle and tea and coffee resources in the rooms which were stocked up during our stay. Really nice place to stay.

"Little disappointed this time....."

3
Laura O, Aberdeen, Scotland, United Kingdom 21/08/2017

This is the 2nd time I have stayed at the Queens as was visiting friends but i was very disappointed this time I stayed my room was small, the bed was un-comfy and the shower let out hardly any water in the morning. I know the hotel needs redecorated but I like the old hotel feel and its a great location but things are starting to slip and for the price I paid for my 1 night stay I expect better. Not sure if i will stay again now as I know other hotels in the area are nicer and can be gotten at an ok price if booked in advance.

"Nice and clean would return "

3
Chris C, Retford, United Kingdom 20/08/2017

Stayed here whilst working in the area, hotel was nice and clean, food was nice from the bar area, room was fairy good nothing special nice and basic, bathroom was nice and clean. The tv in the room was pretty small which I think shouldn't be a problem anymore with the low cost of a new one just was difficult to watch it whilst laying in the bed. All in all I would return and would recommend it.

"Should have known better!"

1
bryan S, Fortrose, United Kingdom 04/08/2017

I needed an overnight stay in Dundee and used a well know booking site. Queens hotel came out best offer and nearest to my business needs. On arrival - DISMAL entrance with arrows pointing to all the appropriate points including reception. I was expecting basil fawlty. I gave my name at reception and I as immediately addressed by my Christian name. I am a senior member of the medical profession used to being addressed as Doctor and to have a youngster behind the d so to suddenly announce hi Bryan was a great insult. I was given a room card and told my room was on 3 rd floor. No directions given. Once found through a myriad of corridors I found my room. Wish I had gone to travel lodge. The last time I had a bed of this quality was in an army camp in Africa! If you are staying in Dundee, there are numerous better establishments

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your feedback I am sorry you did not enjoy any aspect of your stay , and that my hotel is obviously not the one for you.

"I enjoyed my stay. "

4
njncar, Beverley, United Kingdom 26/07/2017

The outside of the hotel is absolutely stunning - and the inside despite it being old fashioned very impressive. The staff was very friendly and helpful. The room was very nice - I had a lovely view over Dundee. Comfortable bed! I'd say that the room was tidy but not every corner has been checked as there was an empty plastic bottle underneath my bed and a big bushel of hair in the corner. The bathroom was nice - everything's been checked and towels and cups have been renewed during my stay. I'm probably just being picky but the shower was definitely too small. I chose to have breakfast on the very first morning which maybe wasn't a good decision to make. I just did not enjoy it. That is probably the only let down. I had the full English and don't think that it's worth the approx £8. Other than that I will definitely come back and would recommend it to everyone who's wanting to visit Dundee and needs a place to stay.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for taking the time to review the hotel and I am glad you enjoyed everything so much. And your bed was most comfortable.

"Very tired Hotel"

3
UnspokenWords, Forfar, United Kingdom 24/07/2017

Stayed overnight after a wedding reception. The room was ‘old' would be the best way to describe it. The beige net curtains wafted gently in the breeze, even though the dirty single glazed windows were closed. The bed was hard and gravitated towards the middle and everything worked in the bathroom. Tea and coffee facilities were fine and the Shortbread fingers were nice. .Let's just say the room was very tired and could do with a refurb. but everything was clean, even the old yellowed telephone. We had a meal in the Bar mid-afternoon, and the Burger was nice, but the chips were dry and the pastry on the steak pie was not very good. Price wise it was ok although If you try to pay with a Credit/Debit card in the Bar you have to be taken to the Reception as the Bar does not have a card machine. Slightly annoying. The wedding venue and buffet were perfect and everyone had a great time. Now the grumpy bit. One particular overzealous member of the bar-staff was clearing away glasses that were full, half full and even from in front of people that had just put a full glass in front of them. A trip to the bar to get a replacement was met with ‘the bar has just closed'. That is fair enough, but removing drinks from tables, when people were still drinking them, was not on. As we were residents, a night porter opened the residents bar for us and some other guests from another wedding and informed us that the bar was open ‘only at his discretion' so we only had two drinks and retired to bed. I must point out that no one in our party was drunk. The lift was very slow and creaky with no working light which made it a bit weird standing in the dark as we rumbled our way up. The free car park is a plus in the city centre. The hotel could be better with an upgrade, but the staff were nice (even the drink lifter.)

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for taking the time to give your feedback and I am glad you enjoyed your stay.

"Not too bad and handy location."

3
Stephen M, Aberdeenshire, United Kingdom 24/07/2017

Hotel is a bit faded and could do with a spruce up. Windows are single glazed so a bit noisy. The room was small but clean and tidy although the mattress was saggy and could do with replacing. Staff were very friendly. There were 2 weddings on when we were there so it was a bit noisy with folk shouting in the corridors and banging doors until late. If you can, get a room on the 34r or 4th floor as you are further from all the street noise and the function rooms.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for commenting and I am glad you enjoyed your stay , I apologise for the wedding guests being in high spirits.

"Needs a refresh quick "

2
User 13/07/2017

This may be the worst hotel I've encountered in a while. I could feel every single spring on the bed. Our king was two twins pushed together but my side had a distinct slant to it. There were hairs on the sheets and very long hairs in the tub. The drain to the shower didn't drain quit right and the bathroom has a pretty pungent mildew smell coming from it. There was a "nail pen" on the floor when we arrived and some other small bits of trash from a previous guest. There's also what appears to be maybe dog hair in the corners of the restroom. The overall cleanliness and comfort of this room is horrible. Two things going for it-the room is spacious and the staff was quite friendly at reception when we checked in.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am sorry you did not enjoy your stay , I am glad you found the staff pleasant but I am sorry you did not mention things sooner and we could have rectified any shortcomings.

"Lovely staff. Hotel a little tired . Could be doing with a nice lounge area just to have a drink."

3
carolekerr, Drymen, United Kingdom 09/07/2017

A sitting area away from customer having food is needed . Terrible noise from functions in hotel , that I feel should have been brought to our attention on check . Terrible noise outside . Windows needing cleaned and damp marks all over the curtains . Although room was clean as was shower . The room was very small . What I stay again . Probably not over priced stay in the best western invercase instead much much nicer.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your review and I am sorry that there were aspects of your stay , did not meet your expectations .

"Fine enough and charming, but a bit tired"

3
Daniel5153, Aberdeen, United Kingdom 06/07/2017

The room was very small, but at least it got a good breeze from outside so it didn't get too hot. The bed was small but comfortable enough. Small bathroom with somewhat poor amenities but it did the job. Great location. WiFi worked well and the free parking was appreciated. The breakfast was very tasty! The hotel has a certain charm to it given its history and style, but I do think it is quite tired and could use a sprucing up. For what it is what you got, I think it was overpriced.

"Lovely old, but a little tired Hotel in the grand style"

4
User 04/07/2017

The staff were delightful throughout - reception, room and restaurant. Tired but nice clean room comfy bed after a change of room. Good breakfast. good value. recommended! The hotel is ideally located on the edge of the City centre, attractions, close to the University and station.

"Better than Churchill thought"

3
Tomacork, Dublin 24/06/2017

There is a letter in the foyer that Winston Churchill wrote home to his wife in 1909 complaining about the quality of the hotel and that he found a caterpillar in his salad. Happily the hotel has been modernised since then but it still has the old creaky-floorboard feel of a hotel that was built over 100 years ago (1878 to be exact). We spent two days there; our room was not large but it was very comfortable and had been recently refurbished. The bathroom appeared also newly tiled with a good sized shower (A small irritant was that there was no soap or shampoo, only a dispenser from which minuscule amounts of soapy liquid was dispensed). Breakfast was fairly standard, a self service with a reasonable array of choices. The location is very good, right in the middle of Dundee, beside the University, with many restaurants within easy walking distance. We enjoyed our time in Dundee and I would stay there again, but unlike Winston's experience, it was nothing to write home about.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for the review and I am glad you enjoyed the character of the hotel.

"A little tired looking "

3
DublinWelcomesAll, Dublin 23/06/2017

The hotel has everything a 3 star hotel needs to offer but it is looking a little tired e.g. the rad in our bathroom was rusting. There are also no plugs near the headboards. Breakfast was fine but one cannot self-serve due to 'health and safety issues' meaning they vessels are too hot - but i think they should address this. When a chef brought out poached eggs to the dining room he warned the waiter that the plate was scalding hot!!! Then don't have everything so hot in the first place. The hotel offers free parking which is great.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thanks for your review and I am glad you enjoyed your stay, and better to have everything too hot than cold.

"Everything you need"

4
Westmacott_123, Hoylake, United Kingdom 18/06/2017

I stayed one night while in Dundee for a conference. The room was pleasant, clean, and had everything I needed. The breakfast was very good and served by a lovely friendly waiter. There was some confusion about the price of the room when I checked in. I'm not sure where the error lay, but if you've booked through a third party like booking.com it's probably wise to have your confirmation to hand. Overall, I was very happy with this hotel for the price I paid, and would stay again.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyouo for your kind review and I am glad you enjoyed the hotel and our great breakfast.

"Good Location"

4
MickeyK50, St Louis 15/06/2017

When you ride into the train station and look up and to the left, you will see the sign on the Queens Hotel. You just head in that direction, less than a 10 minute walk. The hotel is around 10-15 minutes from the bus station thru the city center. The hotel is an older building, or you could say a building with character. The hotel is quiet. The double room is small, has a double bed with a sagging mattress, desk, closet, iron and board, tea and coffee, and good wi-fi,. The bathroom is clean with a bathtub shower, liquid soap, and a hair dryer. Breakfast was good with the usual Scottish breakfast including eggs, bacon, sausage, potato, tomato, mushrooms, beans, and haggis, along with cereals, breads, yogurt, and fruit.

"Continues to impress"

5
BigDScotland, Scotland 11/06/2017

I stayed on Friday 9 June along with my brother, whilst attending a Dinner & Prize-giving at the Queens Hotel. My stay was excellent from the outset with warm welcome on arrival, clean room, very good dinner, excellent comfortable bed and a very filling breakfast. The owner and his team of staff were all extremely friendly and nothing was too much trouble for them. The car park is a real bonus too, as is the lift. Hope to be back again and would highly recommend the Queens Hotel to anyone looking to be in a central location in Dundee.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou so much for your kind review and I am so glad you enjoyed your stay , we have had wonderful feedback from your fellow guests at the dinner , also . Thanks again.

"Time to be made over. "

2
JDS339, Tillicoultry, United Kingdom 11/06/2017

This hotel had everything you should expect but despite this, felt very old and out of date. Beautiful exterior let down by old fashioned everything. Place was undeniably clean and breakfast was ok but I really would rather have table service or self service, not self serve everything but have to queue to be doled out my hot breakfast items one by one whilst having to ask what's in every covered dish. Staff were fine but the hotel reminded me of a 1970s boarding house, not a modern hotel. Prime location and beautiful views over the river from some rooms, but drastically needs completely refurbished. The price charged for the room sadly didn't reflect all of that. The plaque on the wall announcing Winston Churchill was a regular guest 100 years ago hints at what it was, not what it is today.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for taking the time to give us your feedback. The Hotel has deliberately recently been decorated to suit the Victorian period of the Hotel. I constantly spend money on the hotel and unfortunately do not have sufficient funds to completely refurbish the hotel all at once , as you suggested. The breakfast is provided to the Best Western standard and on busy days is not possible to offer plated service, but we do on most weekdays.

"Good value central hotel"

4
marlo876, Bath, United Kingdom 28/05/2017

We spent four nights in this old hotel and found it to be very acceptable and good value. Although old the hotel was nicely decorated and kept in a very clean and tidy condition. We stayed on a half board basis and found the meals to be excellent, the staff were very helpful and friendly which made our visit all the more pleasurable. There is a lift available to all floors.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Glad you enjoyed your stay and the facilities in our Bar and breakfast room , also that you like the hotel décor and that everything was very clean. Hope to see you back in the future.

"Ok"

3
frazzleswife, Blairgowrie, United Kingdom 28/05/2017

Very tired dated hotel and not the cleanest either, my husband got a pint of lager which smelled like rotten eggs, the waitress agreed that it smelled so offered a different type of lager and that was the same, there was a tribute night and a party which went on quite late and was really loud which we weren't aware of at the time of booking, breakfast was ok but had I seen how dirty the dining room was I don't think I'd have eating anything, staff were pleasant though

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Sorry you were disappointed , the Hotel has never been described as dirty and I am sorry this was your opinion.

"Good for an overnight stay"

4
Vance29, Glasgow, United Kingdom 27/05/2017

We were going to the Bowie experience and wanted somewhere close to the Caird hall. I lived in Dundee for 3 years so already knew this hotel as I walked by it most days and about their free parking which is very rare in Dundee. The hotel is tired in some places but it is an old lady and bedrooms are very large. They were very clean and linen and towels were also clean. Their is tea and coffee and small packs of shortbread in the room. the staff are frendly and helpful. However when we arrived back at the hotel there was a tribute noght going on in one of the function rooms and did not end until midnight. It was noisy and it was disapointing we were not warned about this. Our room was on the second floor and looked onto Perth road, which we don`t mind hearing the hustle and bustle of this busy street ( its almost across the road from the Uni ) I did not have breakfast but if needed I would stay again but maybe not on a weekend

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your review and I am glad you enjoyed your stay , we are indeed ideally situated for the bustling town centre and all the theatres, bars and vibrant city life . Glad you were comfortable and everything in the room was to your liking.

"Possible end of an era"

3
maggie2791, London, United Kingdom 27/05/2017

I heard that this hotel is under offer so no-one knows what will happen. It's certainly looking very "tired" and it looks like it is a lot of work to keep it functioning. I know that the manager seems to work non-stop but it's an old hotel with lots of things needing fixed. The floorboards creak and there's just an atmosphere of giving up. It's a shame as it's been a good workhorse for years. The bath tap in my first room did not work and I had to change rooms. My bed was soft in the middle and when I arrived at the start of a heatwave the heating was still on. Breakfast was OK - not as much choice as there has been in the past, but dishes were replenished quickly. All the staff could not have been more helpful as there were a few issues. At one point the lift stopped working but a lift engineer came within minutes to fix it. Their car park is very busy and it was difficult to find a space as it is used (or misused) by non-residents.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am sorry about the broken tap in your room but thank you for reporting it, and I know we responded and changed your room immediately. I assure the hotel is not tired and is constantly being refurbed and indeed the rooms have been decorated to reflect the era. Most people appreciate the creaking floorboards adds character and not a lot we can do . The breakfast choice has recently been increased and more than meets the Best Western standard with many extra items on. I assure you it is not the end of and Era but a continuation of the service we are proud to provide. I hope to see you back in the future and thankyou for your review.

"It's ok, could be better could be worse."

4
User 26/05/2017

This is the second time I have stayed at this hotel. Both times have been for work. So let's start with the pros. There is a small free car park for guests to use. Parking in and around Dundee is expensive and a hotel with a free car park for guest seems to be rare. The hotel is old but the rooms are clean and quiet large. I slept well on the both times stayed. The bathrooms seemed to have been updated and again are very large so all good there. Breakfast was delicious, the black pudding is the best I have ever tasted. The food was fresh and was cooked very well. So now for cons! The car park that hotel has not exclusively for the guest of the hotel and is open to the public to use. The Car park is in demand as it £5.00 per visit which is the cheapest in Dundee however it is not very big so fills up quickly. When I arrived it was full and even though The company had paid for my stay in full I still had to park in a very expensive car park down the road. There is no food after 9pm from what I can tell my first night I worked late and as I could not park my car I decided to work later than normal. So I got back after 9pm and asked if there was food. I was told the kitchen was closed but they could do me sandwiched or soup. I declined as needed something more feeling. Breakfast finishes at 9:30am however I would say make sure you are there for 9:00am as I arrived just after 9:15am and at one point the chef and other staff where sitting eating. I felt a little awkward as felt as if I was disturbing them. They pack up quick and you do feel as if you are in the way.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your positive review and I am glad you enjoyed your stay , The Car Park is free to guests and although sometimes full , everyone normall gets a space . Sorry about myself and my Chef and colleagues siting at a breakfast table just before 9.30am i apologise for this but we thought everyone had already been in, although I know we got you a nice freshly prepared breakfast which I am glad you enjoyed.

"At least the breakfast was great"

3
User 23/05/2017

Stayed for two night the room was a nice size so was the bed, but the bed really hard, and I'm use to a soft bed so wasn't that comfortable, the floor boards were sqeeky too. So had to watch my step. The shower was lovely and hot. The only issues I had was when the fire alarm went off when I was trying to sleep and had to run down four flights of stairs. And the walls are thin could hear everything happening in the room next to mine I was in 402. But lovely complimentry short bread and I have to say best western does it again with there breakfast it was so good. The cooked breakfast was lovely and a great selection of continental. Worth the price.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you so much for your positive feedback and I am so glad you enjoyed your stay, OOps sorry about the false alarm , glad you enjoyed our wonderful brekkie.

"FRIENDLY FRIENDLY STAFF"

4
EileenEdinburgh, Edinburgh 22/05/2017

Had fab twin room - 3rd floor - clean, tea coffee, great shower.....hotel was busy - wedding and concert in Slessor Gardens) which was what we were there for....reception staff were really friendly and were breakfast staff - and the breakfast was great!!! Late bar (Q Bar) was lively at night when we returned - again....staff extremely friendly!

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Hi and thankyou for your comments so glad you enjoyed the hotel so much , and were able to enjoy our late residents Bar !!

"Ideal Location for a City Visit or Touring Base"

5
rayj709, Wordsley, United Kingdom 18/05/2017

Right at the heart on Dundee with everything you need on site including ample free parking. A bar serving reasonably priced and generous bar meals in comfortable surroundings and there is a wide range of items on the breakfast menu, hot and cold also in generous portions. Room (311) comfortable and quite adequate, free Wi-Fi, TV and information. Conference and meeting rooms are also available on site. Staff could not have been more helpful and I had a pleasant enjoyable 3 night stay. It is an old building, a little tired in place and some quite creaky floorboards bit no real issues at all. Everything needed can be found on the door step as there bars, restaurants of many international styles, Indian, Turkish, Sushi etc. and also cafes and fast food right by the hotel. A very short walk toward the centre there is the Overgate shopping centre and a little further the Wellgate Centre, in the other direction on to the Perth Road within a steady 12 minute walk (I timed it) there are Italian, French, Indian and several other restaurants and bars. The rail station is easy walking distance but possibly a little difficult (but not impossible) if you have luggage but there is a taxi rank. You can see the Hotel from the Station, look to the left as you leave. There is a taxi rank outside. The rail line links from Edinburgh to Inverness and all stop in-between and services are regular.

"Good location and nice room"

4
WickersWorld50, Farnborough, United Kingdom 17/05/2017

As a Best Western Rewards member we were automatically upgraded to a Superior Room with great views across the city and harbour. It was excellent value, although the room was booked well in advance to get best deal. The hotel has a good central location near the station and city centre. The breakfast was good, but would have been better if fresh tea was served in a teapot rather than from an urn.The cooked selection was freshly cooked and had good portions. It would also have been good to have fresh porridge rather instant. The staff were very helpful and friendly

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thank you for your response and great feedback , glad you enjoyed complimentary upgrade and our lovely breakfast.

"Typical Best Western Scottish Hotel. Not sure of which era it wants to be in!!"

4
soobroo99, Warrington, United Kingdom 16/05/2017

Hotel is booked annually for judges of the cat show Foyer very impressive, staff friendly, room 306 stuck somewhere between 1970 with furniture and carpets but the bathroom very modern with a fantastic shower. Room very clean, lots of electrical sockets. Only let down far too warm. Heating was on in may. Turned it off but when returned to the room it was still warm. Opened the sash window briefly but as the room was to the side it was very noisy on a Friday evening Breakfast fine ( well. Bacon a tad anaemic) food in bar a bit pricy

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Hi Thank you for your review glad you enjoyed everything and our great showers and nice room , the rooms are decorated to reflect the Victorian period of the hotel so nothing modern and too contemporary here.

"Weekend in Dundee with friends"

1
GEORDIETAFF, Newcastle upon Tyne, United Kingdom 10/05/2017

We stayed in this hotel over the Easter weekend, when we visited Dundee (for the first & last time) with our friends. We stayed in one of basement rooms and it definitely was not up to the standard we expected. Even the staff admitted the rooms were dated! As for the "antique gold " curtains, they were more of a dirty grey colour with rips in them and the longer heavy curtains were not even big enough for the windows. The only good thing I can say is that the staff in the hotel bar could not have been more helpful, one lady in particular organised a meal for my particular dietary requirements. When we checked out we mentioned about our disappointment with the hotel and we were told we could have been moved to a different room had we said something sooner. I find this hard to believe because when we booked in we were told the hotel was fully booked all weekend. Someone needs to get their facts right!.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for taking the time to review, the rooms are obviously not to your taste and as I explained previously are not dated and were refusrbished 2 years ago as anyone can see. The curtains are deliberately made short so that they do not hang over the radiator and block out heat , and I assure you the privacy curtaind are antique gold , not ripped and dirty as you claim. I am sure none of my staff would have said this. You are correct we were full but at the time you checked in there were still other rooms to arrive and as is normal we could have re allocated you to another room. I am pleased that the bar staff and service were up to our normal high standards. I notice you will not be returning to the hotel .

"Dundee City Of Discovery Scotland"

5
kenny g, Coventry, United Kingdom 08/05/2017

When we arrived we were greeted with a warm and friendly greeting by all the staff. This hotel is very well situated about a 10min walk from the rail station and also Captain Cook ship and visitor centre well worth a visit it is also about a 5min walk from Dundee town centre it also has its own car park at the rear of the hotel. Winston Churchill stayed on a number of occasions the room was lovely and clean we had a lovely view overlooking the River Tay the whole hotel was very clean staff very helpful and friendly meals were lovely and a great selection of beers wines and spirit's at very reasonably prices I would defiantly recommend this hotel and will defiantly be returning

"Dreadfull"

1
agnesm53, Glasgow, United Kingdom 24/04/2017

If you want a nice clean comfortable place to stay avoid this hotel. We booked and paid for 2 Rooms. Our rooms were in the basement (we booked months in advance). The I think white net curtains were ripped and really dirty. The heavy curtains did not meet in the centre. The bath had a big chip out of it. The breakfast room on the Saturday morning was bad only one person running around mad doing her best to try and make sure crockery was washed and put out unfortunately she could not manage on her own so it was a bit dirty with milk spilled stains and no clean cutlery . The next day, Sunday had more staff and was a bit cleaner. However the staff were very nice in the breakfast room and in the bar. To sum it all up Winston Churchill visited here a long time ago and by the look of our rooms they hadn't been decorated since then Agnes Macdonald. Glasgow

Gordon s, Owner at Best Western Queens Hotel, responded to this review
I am sorry you did not enjoy your stay , and fortunately there are many people who do not wish to avoid this hotel. I have checked the room you were in which was totally refurbished 2 years ago and your opinion of the room is not the same as what I and my housekeeping staff are seeing. We are regularly inspected by Best Western and our standards of cleanliness are amongst the highest . The net curtains are antique gold coloured and not dirty. There is a small chip in the bath which i apologise for. I am glad that you found the staff pleasant and good. If you had pointed this out as soon as you arrived in the room we could have rectified things by offering a room change.

"1 night stay"

5
User 22/04/2017

Good looking Hotel externally and internally, great location - less than 5 minute walk to City centre. Large car park at rear of hotel, always a bonus. My double room was excellent - spacious, clean and comfortable. The service and breakfast was very good. Overall very good value for money.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your comments and I am glad you found the hotel comfortable and well located , and that your room was clean and comfortable. The City Centre location is ideal.

"Did It's Job!"

4
Andrew G, Penicuik, United Kingdom 19/04/2017

Stayed one night on Friday 14 April 2017. Lots of things looking a bit tired around the hotel, hence only 4/5, but it was very clean and staff very approachable and helpful. Loved the staircase. Plenty of hot water in the room, and good pressure too. Not always a given, particularly in older buildings. Ten minute walk from railway station, and five minutes from some of the local attractions. Very comfortable bed, so very good sleep. Would definitely use again.

Gordon s, Owner at Best Western Queens Hotel, responded to this review
Thankyou for your comments and I am glad you enjoyed your stay.

"Stayed for 2 nights in a nicely sized, clean double room, floor-boards were a bit squeeky- but lots of character."

4
johnmckillop, Kabul, Afghanistan 07/04/2017

Hotel was within 5 minutes walk of city centre, staff were very nice, parking was free- which was a huge bonus in the city. The building itself is fantastic and I wandered around some of the grand rooms for a peek which was great.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments and I am glad you enjoyed your stay and hope to see you again in the future.

"Best western Queens hotel Dundee"

4
lynnstewart45, Edinburgh, United Kingdom 03/04/2017

Very well placed with excellent amenities, caring staff the only thing to comment on was the bed which was particularly hard which rendered me an uncomfortable sleepless night. The hotel itself was in an excellent position being within the town centre and within walking distance of the ship Discovery and lots of pubs and restaurants close by.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your review and I am glad you enjoyed your stay and will check the comfort of your bed.

"Uncomfortable stay"

2
Jpfitzp, Glasgow, United Kingdom 30/03/2017

Stayed here for one night on business. Staff are amazing but are let down by tired accommodation that is run down. The room I stayed in, 402, was unbearably hot. Unfortunately the room also was not entirely clean. Very disappointing experience.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for taking the time to review the hotel, I am mosrt surprised at your comment regarding the clenliness of the room which is something we do not often hear. If you had pointed this out at the time it could have been rectified and either cleaned to your satisfaction or a room change offered. I assure the room is not old and run down as you say and was only completely refurbished 3 years ageo. So perhaps the hotel is not your taste.

"Fantastic staff"

5
User 23/03/2017

Great place to stay fantastic staff and great food. The rooms are all a good size. I was there for five weeks and stayed in at least 3 of the rooms. The staff are friendly and helpful The food is good and a good choice. Great for town centre location

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your positive feedback and the comments regarding the quality of all the rooms you have stayed in. Am sure we will see you again.

"Good hotel in city centre location"

4
RichardWhitelegge61, Rochdale, United Kingdom 19/03/2017

One night stay. Short walk from railway station. Close to city centre shopping and nightlife. Helpful reception staff. Double room was very large and a great price. Lots of storage space. Comfortable bed. Large ensuite bathroom. View of city centre and Tay bridge from hotel window.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your comments and I am glad that you enjoyed your stay.

"Old fashioned hospitality"

5
theo15, ballater 29/11/2016

When we arrived we were warmly greeted by reception staff.Our superior large ensuite room was on top floor with great views out and no noise.Had great nights sleep on both days.Buffet breakfast on the Sunday was excellent and we were served what we wanted with no queing.Nice touch was bread for toast kept in good condition with damp tea towel over.Staff were all excellent and it was so handy having car in back car park with lift right up to room.Hotel is in great location and perfect for us to walk to the Deacon Blue concert at the Caird Hall.

"Superb and Brilliant...cant say no more xx"

5
User 28/11/2016

Me and my now wife had our wedding in the Queens this October and i can honestly say our day couldnt have went any better, the staff on the day were so helpful, friendly and professional, Gordon,Sean and Leah (hope a spelt your name right lol ) were fantastic, the waitresses were also well presented, our meal was amazing and the whole day was so special....Mr and Mrs David Bruce would just like to say thank you so much to The Queens....xx

"A great Old Hotel"

4
adimi551, Belfast, United Kingdom 28/11/2016

My wife and I often visit our daughter in Dundee and we just love this old place. Great location, shops, pubs, cafes all close, 5 or 7 minute walk from train station. Great breakfast, lovely clean cosy old hotel . If it was good enough for Churchill , it's good enough for me. I highly recommend.

"Excellent location and a pleasant experience"

5
virtualosophy, Brighton, United Kingdom 24/11/2016

Booked a room as I was involved in a nearby conference. Staff were very friendly and helpful, and the hotel has a lot of character. Wi-Fi worked perfectly on my iPad, which was unexpected as the hotel is advertised as free Wi-Fi in the lobby. Comfy bed and good shower, plus a TV and plenty of extra perks. Breakfast was very good. The black pudding was especially tasty. Decent hotel.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments and I am glad you enjoyed the hotel and that everything was to your liking , hope to see you return.

"Handy for the city centre"

3
154lindaj60, Glasgow, United Kingdom 24/11/2016

We stayed here last week. The car park was a big plus, however our room was small - even claustrophobic. We had just enough room to get round the bed and that was all. The inclusive breakfast was pretty basic. The food was OK, overcooked fried eggs, greasy bacon. A member of staff served the cooked food so unless you wanted a particular item you didn't get to see it to make a choice. The breakfast room was devoid of character and left me feeling the quicker I ate the quicker I could leave. The en-suite was adequate although the new bathroom tiles were so close to the bath taps that the tiles had fractured as the taps had been turned on, no flannels and no shampoo, soap etc. although there were two bottles of liquid soap attached to the wall. All in all would I go back - no - I would look harder for a better appointed hotel and pay a little more.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Sorry to hear you were dissapointed with some aspects of your stay and my hotel. I am glad that the location was satisfactory. I have noted your comments.

"Old school charm"

3
Tess M, Aberdeen, United Kingdom 19/11/2016

Received a cheap deal for an overnight stay. When we arrived, we knew what to expect as we had seen online that the standard room was small and quaint. However, I was please as my room was clean and tidy. My only issue was the bed, it was the most uncomfortable bed I've ever encountered in a hotel! Lumpy, thin, rock hard and squeaky; I didn't sleep well. There are elements of the hotel that need updated (the hairdryer for one!) but it did have a sense of old school charm. The staff were pleasant, friendly and efficient. The plentiful onsite parking was ideal. I didn't have the breakfast so cannot comment.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments and glad you enjoyed your stay. Apologies for the bed quality nut I have noted your comments and will check this. Hope to see you again soon.

"A good hotel close to The Dundee Rep Theatre and Dundee Contemporary Arts"

3
matrosen2013, Stavanger, Norway 19/11/2016

We stayed for two nights enjoying local attractions. A good atmosphere typical of some decades ago. Clean and warm. Nice full breakfast. Lots of things going on in the function rooms, weddings, receptions, tribute etc. Our room situated on a floor not disturbed by this.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
So glad you enjoyed your stay hope to see you again.

"Excellent value"

5
BobandLindsayC, Kendal 18/11/2016

Stayed under the Friends and Family arrangement and found the whole stay thoroughly enjoyable. The room was comfortable, though a little noisy due to late night revels from a wedding party in the hotel at the time. Breakfast was excellent and staff friendly and helpful. The hotel is ideally situated for easy access to all the places we visited in the town with good secure parking.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Very pleased you enjoyed your stay and thankyou for taking the time to comment.

"Lovely room"

4
Mrs Margaret m, Sandhaven, United Kingdom 13/11/2016

Booked two nights through Booking.com,paid £130,for room only,our room was on the second floor room 209,lovely large room,comfy bed,large bathroom,double shower,no bath.Check in quick with pleasant staff,car park at the back of the hotel.We had booked a room for one night for our son and daughter in law to join us,they were a bit disappointed with their room 212,it was a lot smaller than ours,not much room to move about,didn't really think it was worth the £65 for theirs.

"Bizarre Check in experience when I tried to get an upgrade"

1
User 01/11/2016

We had booked 10 rooms (some with 2 nights per room) - when we came to check in, I asked if they had any nicer/superior rooms as we were going to be staying at the hotel all week. The older man at the desk tried hard not to answer my question and infact stated that all the rooms were the same and that he had set aside a family room for us. I pointed out that hotels normally have standard, executive, superior rooms etc. and whether by any chance their hotel used this kind of a grading system. He tried to deny that they did, but contradicting himself, he said they had some rooms that were superior ...........but that apparently those rooms were the same as all the others. He was clearly getting irate with me for having asked about an upgrade and tried boasting that he was the owner of the hotel. I really didn't see the relevance of him throwing in the fact that he was the owner - unless of couse he was trying to impress upon me that his level of customer service was the gold standard that he was trying to rub off on his employees. He then said that he normally charges £20 extra per superior room per night but still insisted that all the rooms were all the same! He failed to see any inconsistency in his logic or argumentation - ie that he was charging £20 extra per superior room so how could they be the same as the other standard rooms! I was really upset with his unfriendly attitude - especially after a 5 hour drive! In the end we asked to see both the family room and the superior room - clearly the superior room was indeed superior to the family room but also overlooked the quieter side of the hotel as opposed to the busy street at the front of the hotel - the family room was facing to the front. I really did not understand his unfriendly attitude and refusal to acknowledge that the superior room (which he charges £20 extra for) was indeed superior to other standard rooms in the hotel! Oh, and despite paying for all those rooms for our guests he said he was going to go ahead and charge us £20 a night extra for the superior room. In the end he sent the younger reception desk clerk to our room to give us an extra pair of towels (the room had been prepared for a single guest). This younger man gave us the towels and told us that they were going to wave the £20 extra per night. I told this younger man that I really didn't understand the unfriendly attitude - the young man simply told me that I could tell the owner myself the next day. That basically sums up the customer service. On the plus side the breakfast service was nice as was the breakfast itself.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your review explaining your version of events on checkin , and i am sorry that you did not like my manners , but I am glad that you enjoyed the breakfast and your complimentary room upgrade . Your booking was much appreciated and I know on speaking to your guests that they all enjoyed there stay and I hope some of them write positive reviews for us to give a fairer reflection of satisfaction.

"Cofortable room first class breakfast"

5
PastCaptainJim, Greenock, United Kingdom 01/11/2016

Guest at a wedding started with a barrier controlled car park. Good spaces and plenty of spaces. Easy entry into hotel from car park choice of stairs or lift. Reception manned and very helpfull. Room very tidy and a great view fro window. Reception meal was hot and plenty.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your lovely review and myself and the team are glad that you enjoyed the hotel and we hope to welcome you back in the future.

"Brian lee "

5
stookie2711, Buckhaven, United Kingdom 30/10/2016

At a wedding evening reception and cannot fault it. We stayed overnight and the room was first class. Breakfast in the morning was excellent. We often come up to Dundee for a bit of shopping and staying overnight. The Queens will be our first call now

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
So glad you had such a good time at the wedding last weekend and enjoyed your overnight stay and a tasty breakfast, which everyone seems to enjoy. Hope to see you back in the future.

"Weekday break"

4
Jane C, Fraserburgh, United Kingdom 26/10/2016

Pleasant stay in an historic hotel. Interesting to think some of the Discovery crew stayed here over a hundred years before. Some street noise on our first night but peaceful the following one. Hotel is in a good location for shopping and touristy stuff.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou very much for your review and we are all pleased that you enjoyed your stay and the location, which as you say is ideal right in the centre of Dundee.

"UNHELPFUL AND UNFRIENDLY STAFF!!!!"

1
sandrar0ss, Peterhead, United Kingdom 26/10/2016

I am a the supplier of a wedding cake for an event at this hotel on 7th October.... as I always do I go that extra distance to help any bridal party as it's their SPECIAL day so in this case I provided them with a unique cake stand to display their special creation for their special day... I have had these cake stands made specifically for me AND THE HOTEL HAVE LOST IT!!!!! The General Manager yesterday was not accepting responsibility for loosing this cake stand and promised to call me back today I waited and no further communication from him! so now today he has been invoiced for it as I will have to have another specially designed for me.... how can a hotel of this size possibly loose a cake stand??????? The Bridal party have also had the run around and no further communication from the General Manager Gordon Sneddon. Very disappointed in their attitude to the whole experience. This cake stand I also had booked out this weekend for another Bridal Party so I now have a very disappointed bride she had chosen to use this cake stand for her special day on Friday she's not happy now either!!!!

"Excellent"

5
ginge752, Al Khobar, Saudi Arabia 25/10/2016

I stay at the Queens all the time with work, I like it so much I brought my family up for a few days while I was at work. They loved the staircase.The Overgate precinct, discovery centre and Dundee science museum are all literally on the door step. The staff are all brilliant the food is excellent although I would like to see a specials board once in a while for a change from the normal menu. My favourites off the menu are the steak pie and the scampi, the chicken skewers are great really spicy and for breakfast it has to be the Arbroath Smokies . I would recommend the Queens hotel to anyone.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you form your lovely review , I am delighted you enjoy the Hotel so much and especially our Arbroath Smokies , which yes are a real treat.

"Arbroath Smokies for breakfast, Yum!"

4
BM-SOLIHULL, Solihull, United Kingdom 18/10/2016

A short walk from the rail station, well received at reception and as our room was ready we were able to gain access to it early, which after a long journey was good. The hotel was a little tired looking and would look fantastic with some serious money spent on it, having said that it was clean and warm and an ideal base for our one night in Dundee. The real treat for me was breakfast, Arbroath Smokies, being one of the options and at no extra cost, unlike other hotels I have stopped at. So if you get chance I would highly recommend having them.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your revies we are all delighted you enjoyed the hotel so much and , yes indeed our Arbroath Smokies are a real treat , please come back for more.

"Comfy beds and friendly staff but too much noise"

3
Karmahay, Glasgow, United Kingdom 18/10/2016

We stayed for one night (a Saturday) in a 2nd floor room, facing the street. The room was very spacious, high ceilings, lovely comfy beds and very clean. There was a lift too - useful for our disabled parents. The staff were helpful and friendly. Parents enjoyed their excellent breakfast. However, the music from the wedding on the floor below us went on until 1am. Thereafter, the noise from the street (people coming out of clubs/pubs etc) kept me awake until 4am. The hotel needs double or triple glazing at the front. I would stay again but not on a Friday or Saturday night and also ask for a room at the back of the hotel.

"Absolutely disgusted"

1
kermitpiggy, Dunfermline, United Kingdom 13/10/2016

I booked a room here as a gift for my mother and her friend as they were attending a concert nearby! Big mistake!!!! On check in they were given a double room, I had booked a twin!!! On getting to their twin room, they found it to be very dirty! Dust everywhere, filthy windows that you couldn't see out of, one towel between them, dirty bed linen and a smell of stale urine!! On complaining at reception they were given an air freshener!!! Apparently the hotel was full and they couldn't be moved!!! They did however decide to dine in the hotel and had to return their inedible meals!!! On speaking to a member of staff n check out, I think this was the head housekeeper, they were told "this is not a 5* hotel and my staff are on minimum wage" It surely doesn't matter what your star rating is, a clean hotel is a must!!! I am absolutely disgusted at the experience my mother and her friend have had! Even on a staff rate, yes, (I do work for BW) you do expect a certain standard! This hotel is not a good advert for Best Western!! Would I use this hotel again? Definitely not!!!!

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
I am sorry that you were disgusted with my hotel and after your guests thorough inspection of our room they found some dust and other things that ' in their opinion' were not up to standard. The hotel as you will know is inspected anually by Best Western who each year compliment us on our high standard of cleanliness and housekeeping. I am sorry you did not enjoy your experience and have made the decision not to return but I thank you taking the time to express your thoughts.

"Wedding Day"

4
User 06/10/2016

We held our Wedding ceremony and meal there, Couldn't ask for a more attentive Manager and staff, Nothing was too much of a problem, and we can say, If there were going to be any problems, Manager and staff, were well ahead of it, ensuring everything ran as smooth as any one could wish. We stayed overnight, bed was very comfortable, no outside noise, and views were very nice

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you so much for your rview and myself and the team are delighted you had such an enjoyable day.

"Rude staff and Hidden Charges"

1
User 25/09/2016

Its unfortunate because the actually hotel is nice but the staff are down right rude. We booked a twin room and upon arrival was told only 1 person could be in the room and had to pay £20 extra for one night to have full use of the room. Nothing whatsoever on the booking confirmation to say this. Very disappointing.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
I am sorry that you were dissapointed with the charge for double occupancy, the website you booked through does make it clear that there is a different rate for single and double occupancy. Iam glad however that aprt from this you found the hotel to be nice and you enjoyed your stay.

"going downhill"

2
Jennifer W, Dunfermline, United Kingdom 17/09/2016

Is everything all right for you? Enjoy your stay. Thankyou. All of these well known phrases are unknown to the receptionist of this hotel. Our room had only two towels in it so we asked for more as there were two of us. The receptionist went through the back and when she returned to the desk she handed my husband a pair of towels.Slightly taken aback by this we explained we were just going to eat. We were then told we could collect them from reception when we came back! The restaurant of this hotel is now closed and they only serve meals in their public bar. On return at 11pm the reception was shut and the only staff was the night porter who was happy to fetch towels but had to finish serving in the bar first. The hotel is tired in decor (the door to reception is hanging off its hinges) Most staff pleasant but very few of them. We have stayed here a few times but this will be the last. Had we been asked this morning if we had a nice stay, I would have discussed all this with the hotel. Hoewver the only two words spoken to us were "checking out?"

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
I am sorry you were not given our normal standard of servic but I thank you for taking the time to bring this to my attention. The girl who dealt with you is xtremely sorry as she thought she had been pleasant to you and indeed you had engaged in conversation with het throughout your stay.

"Dated looking but great location"

3
User 14/09/2016

A big plus with this hotel is the location which is excellent with a car park to the rear of the hotel which has plenty of space. The wi-fi is good as well which I consider essential. Theres lots of places to eat nearby and you are next to an independent cinema. The staff are nice and helpful but the look of the place is a bit drab. The breakfast is underwhelming and the dinners average,

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your feedback , and you enjoyed your stay and highlighte so many positive aspects, location, Good WIFI , and free parking. I am sorry you feel the hotel is dated this is a deliberate style of decor to reflect the Victorian age of the hotel. Thanks again for your feed back

"Ok for a night stay, not longer"

2
User 14/09/2016

I would say it is ok hotel to stay overnight when desperately in need but otherwise it's better to avoid. Old building, covered in carpets...you can't avoid the unpleasant smell! The rooms would maybe be ok, but beds are really old and very uncomfortable. Really bad restaurant/bar and meals are better to avoid! Although the location is central and convenient, however be ready for night noise of drunk party people from the streets. I hope I won't have to be back here again...

"Budget Room = Budget Price??"

4
User 14/09/2016

Best Western Queens Hotel 160 Nethergate, Dundee, DD1 4DU, UK CHECK-IN: 09 Sep 2016 CHECK-OUT:10 Sep 2016 CONTACT NUMBER: 01382 322515 Standard Twin Room Rate Type: BW Rewards Extra Points - Bed & Breakfast Live in Dundee and been in the Queens many times from the Christmas Dinner Joy to the Happiness of seeing another Happy Couple Married, once I was even in at a Seminar that was held in one of the Hotels really nice meeting rooms. Hotel supplied food for this event and always remember the very nice plate of Garlic Bread, none of the 6 pack you get in many places this was proper deal with salad to accompany. So Clearly I like this Hotel and rate it well but upon the last visit, I was disappointed by one simple detail that being can you tell me when the net curtains were last taken down and washed? This one very small detail made the whole room out rhythm as rest is just warm best way to describe would be..... like sat in Grannies house only thing missing is an open fire and "grannies smell" grabbing that bit of coal that comes shooting out. I am not going to let this spoil my visit as a simple detail but a reflection in price should be shown if room standard is below par. Now while in the room I did note that as I was there the sash windows started to fog up making me think that these curtains may be down quite often but the build up of condensation is, in fact, the problem. anyway enough back to review. I had a very comfortable night much to watch on the Free TV channels available to each guest also was nice to have a wi-fi Password given at reception, oops missed that part Booking in was met with a Happy Smiling face Happy to see you and a quick painless check in all the normal rules and safety all explained and clear instructions on how to get to room, even if one does get lost plenty signage to get you back on track. For the Car owners secured entry Car Park to the rear of the hotel, The Hotel, however, does not offer theft of anything left in your car. The hotel does offer a safe deposit box for anything you may want to be kept safe. ask at reception about this. The good thing about when in this Hotel though there is always something on and if lucky you may know that Bloke getting wed (FREE night out) Bar is really nice and a warm place to sit and chill..... but yeah like I say though I am no stranger to this Hotel. Breakfast was supplied in the very nice dining room with the quirky artwork upon the walls, made me give a smirk. Met by a very charming man to address my requests, I chose to have a Cappuccino and very nice it was too offer to help self to the VAST Breakfast Buffet that was laid on FREE. At this stage I was sort of gutted I had already ordered a full cooked Breakfast as all on display was very inviting. I could do a list of what was there but if you like something for own Breakfast I think it would have been there. NOW on to the main event The meal, lovely bacon, nice juicy mushroom, sausages black pudding and all the eggs and beans, all nice and hot and most certainly enjoyed. Should you go here, YES Will I go back, YES If outside visitor coming to Dundee the rooms at any Hotel in Dundee are just the cream, come see Dundee just for DUNDEE. Come see all of Scotland weather is better than seen on TV as we have no rain so far this week. Scorcher yesterday. If I can't sell you Scotland just with Pics you never had enough to buy anyway

"Basic but good value without frills"

3
Tom M, Melbourne, Australia 05/09/2016

This is a budget hotel reasonably well situated in Dundee with the bonus of a secure car park at the rear of the hotel. The rooms are of reasonable size, clean and comfortable, I stayed on the 4th floor which was accessible via a lift, the cold water tap in the bathroom had water hammer which is the first time I have came across it in a hotel and and probably a testimony of it's age. Cheap toilet paper and TV remote control which doesn't work, all what you pay for I guess. I had a room at the back of the hotel which overlooked the river but you will also get noise from the late night drinkers out of the bar having a smoke if you are there for a weekend. The WiFi is OK and they try their best to please, did not like the fact I had to pay in advance on check-in.

"Ok for an overnight"

3
YummyBrumMum, West Midlands, United Kingdom 03/09/2016

Stayed here as our first choice (Premier Inn) was fully booked. Came for the University open day. We had 2 rooms for the 3 of us. Brilliant location - just across the road from the Uni. A bit of a tired and crusty old feel to the place. However, a reasonable room with all the facilities you'd expect - tea/coffee making, hairdryer, clean & tidy, etc. Good check in/check out experience. Pleasant and efficient staff at front desk. More expensive than a Premier Inn, but a smaller double bed. Breakfast was good. Ordered and delivered by the time we drank a coffee - not kept waiting long at all. Good.

"Poor service"

2
416marionb, Inverness 01/09/2016

Despite making dietary request on booking, this was not met and the restaurant staff seemed unaware, it had been conveyed the previous night. I am wheat and dairy intollerant. Staff had an air of disinterest other than the reception staff on night of check in. A real disappointment.

"Hi "

3
User 31/08/2016

The best thing about this hotel is that it's located in the heart of the city every thing is handy and the room is pretty clean and tidy but u will get a bit noisy because it's opposit the road isn't that matter .. Also, the receptionists are so nice and cooperative

"Overnight stay for wedding"

4
Pam20002014, Forfar, United Kingdom 30/08/2016

We stayed here for one night after a family wedding held at the hotel. Very good value for money. The rooms was clean and had lovely views over Dundee and the river Tay. beds were comfy and we all slept well. Breakfast was plentiful with lots of choice. Staff at the hotel during our stay and also during the wedding were very helpful and accommodating. All food served was piping hot as were the plates. Would definitely stay again.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your response and I am glad you enjoyed your stay and the wedding reception. Thanks again Gordon

"anniversary celebration"

5
Miniscots2, Nottinghamshire, United Kingdom 29/08/2016

We held silver wedding anniversary party in Glamis room. food was really good quality, good venue, very friendly staff who were very accommodating with us. the hotel arranged an entertainer. we'd asked fir Scottish country dancing but that wasn't his particular style. however, he found a way to play us a variety of tunes for us to give our best gay gordons! we'd recommend this hotel for parties.

"worst night sleep ever"

2
User 28/08/2016

My partner and I booked the Queens hotel for one night due to being on route to Aberdeen. We wanted one night stop over to recharge the batteries. The hotel looked lovely on the website site and seemed to be just what we needed. When we arrived we found out there was a wedding at the hotel. The lovely lady that booked us in informed us that she has just had some cancellation and was able to move us to a bigger room. UNFORTUNATELY we were moved to a room above the wedding. This turned out to be THE WORST NIGHT SLEEP EVER. the wedding went on until the small hours of the morning. Our neighbours were part of the wedding party and were unable to talk and only able to shout to each other. They were in and out of there room until 4am, falling about drunk. I am no kill joy and love a party my self, but these people didn't consider other guests and from there language, I question if they were brought up or dragged up. The bed was also VERY uncomfortable. 2 very old single beds pushed together. For £120 a night in didn't think that was acceptable. We didn't stay for breakfast

"Memorable Evening"

4
Belle1946, Dundee, United Kingdom 27/08/2016

Well done to the staff of the Queens hotel who made our special birthday celebration a great success. Special thanks to Jake and Christie, our waiting staff, for their cheerful and excellent service and to Gordon and Leah, the management team for organising the event and making sure everything went smoothly. A huge thank you for all your hard work.

"Made a little girl feel like a princess "

5
gingertotty1, Dundee, United Kingdom 17/08/2016

I use the car park about 5 times a week quite a few times my granddaughter comes with me when I pick it up she loves the beautiful staircase she said its like being a princess walking down it ,as a pre school treat we booked in for Sunday night she had a brilliant night going up and down the staircase about ten times the room was really nice with a fantastic view breakfast was great continental full English or both , the staff are all amazing and so friendly and a big thank you to Gordon the owner for upgrading the room was very much appreciated .

"I liked this hotel and Dundee "

5
john f, Dublin, Ireland 31/07/2016

This hotel is right in the centre of Dundee. It has a car park. Check in was prompt. The bedroom was large it had a very big queen bed and a single bed. Lots of coffee and Scottish shortcake. Breakfast was very nice. Arbroath smokie is a must have. Dundee is a nice underrated city. It is worth a visit

"Good room and brekfast"

5
User 31/07/2016

I stayed in this hotel while in Dundee for business. The room was very good and the bed was huge. The breakfast was very nice. The Arbroath smokie is a local must have dish. Dundee is a very nice town - some lovely restaurants and beautiful waterfront. Definitely worth a vist.

"Bizarre difference in room rates"

3
Anthony E, London, United Kingdom 28/07/2016

We stayed in the Queen's Hotel for four nights in February 2016, having booked through the hotel's website. We enjoyed the grand old building and found the reception staff helpful. The breakfast was good, though the two waiters were clearly overworked. Our room was large and quiet (but the late-night noise from other guests in the corridors was annoying). We booked into the Queen's for a second visit in November 2016. We asked for the same kind of room that we had had in February. The rate we got from the hotel's own website was GBP 75 higher per night than we had paid in February! We e-mailed the hotel three times to ask why the rate had changed so dramatically. We never got a reply. In the end we cancelled the booking (by phone, since e-mailing the hotel is a waste of time). We want to be able to stay in the Queen's again but at those rip-off rates we will look elsewhere.

"Good value"

4
User 28/07/2016

Stayed for 3 nights, comfortable king size bed with ensuite. Staff very friendly and helpful. Brilliant large cooked breakfast with a good choice. Reasonably priced meals in the bar for the evenings. Large car park no trouble parking. Main staircase is beautiful and a nice feature.

"Better than expected"

4
bonesfan, Scotland 25/07/2016

Having read a few previous reviews and looking at some of the photos I was a bit apprehensive about staying here. The hotel is a lovely old building near the station and the shops. If u come in from the car park you arrive at the reception desk which is a little dated but the staff were quick and efficient with our check in. Our room was on the 4th floor and had a lot of character with the high ceilings and cornicing. The room was very clean as was the bathroom which looked recently renovated. Very pleasantly surprised by the Queens Hotel

"Good stay"

5
User 05/07/2016

Had a good weekend stay in the hotel only downside was there was a wedding on the Saturday night and we could hear all the noise until it finished around 12/1. Other than that was a lovely weekend has everything you need and had friendly staff. Was lovely to sit and chill in the large bar area to where you were made to feel most welcome, cannot comment on food as we ate out

"A distinctive hotel"

5
639discerning, Oswestry, United Kingdom 28/06/2016

The hotel has welcoming staff in an atmosphere of a hotel about 50 years ago. This should not be a deterrent as the hotel is well maintained, and the rooms have character which makes the stay very enjoyable. Both Dinner and Breakfast provide an excellent menu, the latter even has 'smokies' which is a great delight. The latter dish is very difficult to find in Scotland, but Arbroath, being so close, this is the reason no doubt. A very enjoyable sojurn.

"Smallest room ever"

2
karenmc54, Dundee, United Kingdom 12/06/2016

Stayed here for one night smallest room ever had a 3/4 bed ... was booked for 2 people bathroom was bigger than the room and the dust on the wall paper was awful .... would never stay here again even if it was free ... the man on the desk was very abrupt too and hotel doesn't look like it's been done up since Winston Churchill apparently stayed there !!

"Basic"

3
User 11/06/2016

Stayed at the hotel for 2 nights. Old Victorian style building. Grand staircase at the front, with a poky reception area at the back. Very helpful staff in every area of the hotel. The room was large, and very clean. The bathroom looked recently updated and was very clean too. Furniture and fixtures were tired looking and need some attention soon. The door hook on the back of the room door came off when I hung my jacket up and one of the bed lights didn't work. Breakfast was decent-lots of choice from cooked hot breakfast items to croissants, toast, jams etc. It's located very centrally too. All in all, a nice, basic hotel experience. Recommended for those who are on a budget and have a love for the older Victorian hotels.

"QUEENS, DUNDEE"

3
ALANMaidenhead, Maidenhead 11/06/2016

Very good breakfast, friendly staff. Comfortable bed, narrow bath, did not like the fixed shower head. Reception area drab. Exterior of the hotel is being renovated. I was in room 402 which has excellent views of the Tay and Tay bridge

"Fantastic stay"

5
TheQuietMan1, Scotland 06/06/2016

What a great hotel. Really comfortable and friendly and great choice of beers and food available. Great for a weekend trip to a city that has been greatly rejuvenated. The staff are all very friendly and welcoming and the service was great. Good bedroom which was decorated well and very clean and tidy. Easy to use car park was also appreciated.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your feedback and I am so pleased you enjoyed your stay, and that my staff made you so welcome. The Car Park is certainly an asset especially in the city centre. I look forward to welcoming you back in the future.

"Great location and a comfortable stay"

4
BigDScotland, Scotland 06/06/2016

I stayed recently with some friends whilst attending an event at the hotel. The BW Queen's Hotel is well located in Dundee and with plenty of free parking. Friendly welcome on arrival with very clean and comfortable room. The dinner in the hotel was very good indeed: excellent home-made Scotch Broth and the Roast Beef was really flavoursome. There was a Wedding going on at the time of my stay and I believe they do a terrific all-in package at £2,016 this year and £2,017 next year. Really enjoyed my breakfast and the older waiter was particularly friendly. I look forward to returning again when looking to stay in Dundee.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou so much for your comments , and I am pleased you enjoyed your stay and enjoyed your meal so much. It is also good to hear that the older waiter was particularly friendly as I think that is myself, so you must have got me on a good day. I look forward to welcoming you back in the future.

"Nice hotel in a convenient location"

4
Sam B, York, United Kingdom 05/06/2016

I stayed alone at the Queens Hotel on business, visiting the University of Dundee which really couldn't be any closer - the hotel is a minute's walk from the campus and about 5-10 minutes from the train station. The hotel clearly has some history but the inside was generally fresh and up to date, though some areas were a little more dated. My room was well decorated and was spacious and comfortable. The bed was decent if a little on the firm side. Big windows let in a lot of natural light and gave nice enough views over Dundee. All the normal essentials could be found within the room. The TV signal was a bit on the ropey side, but wi-fi was generally stable and was free throughout the hotel. Service at the front desk was friendly and efficient. Breakfast was decent, with a cooked buffet and continental options to serve yourself. All in all, a pleasant stay, though it did lack a 'wow' factor; I'd certainly have no problem staying again on future business trips.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments, we are indeed perfect for visiting the University and we look forward to welcoming you on your next visit.

"Ideal Location"

5
Iain W, Perth, United Kingdom 05/06/2016

Stayed here for a dinner with friends. Perfect location for city centre and able to park safely overnight. Great attention to detail. Food was excellent and staff really helpful. Rooms are clean and well presented. Obviously update rooms and our large bathroom would have justified a 5 star hotel. Will definitely be back

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments I am glad you enjoyed your visit so much and look forward to welcoming you back ihn the near future.

"Lovely hotel disastrous dinner"

4
User 04/06/2016

Been several times now. Clean, friendly, comfortable, central hotel with benifit of parking. Room and facilities have always been great. May 2016 ate in restaurant for first and last time. Breakfast was fine but dinner was appalling. Microwave rice and Marie rose sauce made from mayonnaise and ketchup. Meal was amateur and that would be insulting many amateur cooks. Would still return but not to eat.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
I am glad you once again enjoyed your visit , but very sorry you didnt enjoy your meal in Q Bar, please introduce yourself on your next visit and I would offer you a complimentary meal as you have obviously not received our normal standard of service and quality.

"A wee night away."

4
Hilda M, Glasgow, United Kingdom 02/06/2016

Chosen as a very mini break to celebrate our wedding anniversary.The hotel was clean,very comfortable, with lovely friendly staff and within walking distance of Discovery which was what we particularly wanted to visit.The food in the restaurant was delicious and well presented.we had the steak pie followed by raspberry cheesecake and sticky toffee pudding.For breakfast there was a cold buffet,cereals etc but all the hot food was prepared freshly to order and I thoroughly enjoyed an arbroath smokies with poached egg and freshly made toast,delicious our room was clean and well presented with a shower and bath,and loads of tea and coffee was provided in the room.We used an itison deal for 68 pounds which was dinner with a glass of wine or soft drink,bed and breakfast for both of us.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for coomenting on your stay and we are glad you enjoyed everything.

"an historical site"

4
giulia a, Dundee, United Kingdom 01/06/2016

The structure (internal and external) of this hotel is simply exceptional, the service is good, rooms very classical although a tad dated, some with incredible view over the harbour and the bridge, very good breakfast. Strategically placed in the main street, with own parking this hotel has a very busy restaurant and pub.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your comments which are very kind and we look forward to welcoming you back in the future.

"Family party visit"

3
Kazvin, Manchester, United Kingdom 27/05/2016

We really enjoyed our stay here and gave stayed before, the service is excellent by reception and the bar and breakfast staff, the room was just perfect and very clean my husband uses a wheelchair and we were accommodated on the ground floor with easy access to our room, I would say the hotel deserves a 5 star if it wasn't for the fact that if your disabled and use a wheelchair, there is no other way of getting to the restraint without going down stairs I think 6 in all, there is a lift to each floor apart from this one, we did suggest last time we were there that they get some sort of ramp which was noted by the receptionist so when it was the same this time we were very disappointed, I again mentioned it at reception and the Young man said he would tell management, my husband has one leg and arm so hoping down was fine but we then had to go out the front door which had to be unlocked to go down a steep hill to get bk onto the ground floor, the hot plates had also Brocken down in the restraint but the head waiter after being told then had everything made in the upstairs kitchen he was very good and quick once he had been informed, I would say there was maybe 8-10 of us who had our breakfast warmed in a microwave before staff noticed. Please don't let this put you of if your not disabled or have a family member who is as the hotel is excellent and we would visit again but I think they should do free room service to the disabled customers or allow a family member to take breakfast to them in their room.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your kind comments, glad you enjoyed your stay.

"Good value"

4
alanc5012, Alford, United Kingdom 23/05/2016

Stayed at this hotel for one night on an itison deal, the hotel is well situated for shops, bars etc, good sized rooms and very clean. Dinner was good and breakfast excellent. I would have no hesitation recommending this hotel and we will definitely book The Queens again

"Excellent location"

3
ClementineDaze, Newcastle 19/05/2016

I stayed here during a weekend visiting the City where I once spent 9 years. The location is great: ideal for pubs and bars and within easy walking distance of the city centre and shops. There is also parking on site behind the hotel, which requires a security code to exit (code is changed every week). My tiny room was high up on the fourth floor, with a quirky sloped, angled ceiling. The window (which I had to stand on a chair to access) had a perfectly framed view of Dundee Law, which pleased me greatly (even though I had requested a river view on my booking). The room was small but nicely decorated, cosy and with a clean, well appointed bathroom. After a long journey, I opted for some room service on my first night, before heading out. The food was better than I expected, generous in it's portions, well-priced and prompt in its arrival. I returned around 0200 and had to ring the night bell to be allowed access to the main door, as it gets locked. Disgraced! On my second day, after a full day catching up with old friends and visiting old haunts, I returned to the hotel and as is usual, I opted for the stairs rather than the lift. However I had only previously used the main stairs, but on this occasion I accessed an entirely different set of stairs, opposite reception. The first couple of flights were carpeted, but then it became reminiscent of the stairwells and closies of the tenements that I used to reside in, with their bare concrete steps and two-tone peeling paint walls. I was clearly well off track and on some kind of service staircase, but there had been no signage to make this clear. On day three I requested that reception add a cooked breakfast to my bill so that I could dine in for breakfast. This was a drab, lukewarm, rubbery affair which was not worth the £7 price tag. On the upside, the coffee was good and in plentiful supply. Reception actually forgot to add this to my bill, but being the honest citizen I am, I reminded them to add it on check out! After another busy day, I returned for a quick freshen up and change of clothes. Knowing that it would be another heavy night of beverages with friends, I thought it would be pertinent to line my stomach. Unfortunately though, there is no room service on Sundays. Being a Best Western, you can expect a certain standard and the Queens delivers that. There are some lovely features too, like the grand staircase, and some sizable function rooms. It met expectations, was an ideal base and I would definitely stay again, but it is just average on the whole.

Gordon s, Owner at BEST WESTERN Queens Hotel, responded to this review
Thankyou for your very detailed review and kind words. I am pleased you found your way to the magnificent main staircase. Sorry about the breakfast which is normally of a very high standard and much enjoyed, let me know next time your back and I will get you a lovely breakfast with compliments.

"Q Bar disappointment"

3
oliveScotland, scotland 18/05/2016

Change of name and menu and location. Meals now served in bar not the resturant. All detrimental. Slow service, uncoordinated staff, menu items not available Maybe a bad night for them but if you want a pub tea go to a pub.

"Nice Hotel"

4
Audrey W, Belfast, United Kingdom 18/05/2016

My husband and I spent 1 night over the Easter holidays 2016. We found the hotel to be clean and tidy throughout. The staff couldn't be more helpful and very nice. We had a lovely view across the river Tay and surrounding countryside from our window. The bed was very comfortable and our en-suite was adequate for purpose. The breakfast in the morning had a few choices which would have catered for most people and we had a full fry freshly cooked and served to us by the chef. The hotel has it's own car park which is free to those staying in the hotel.

"GREAT VALUE"

4
JIMOPaisley, PAISLEY 15/05/2016

My wife and I stayed here overnight using an Itison voucher. Our stay cost £59 which included bed, breakfast and an evening meal with a glass of wine each. Absolutely superb value for money. The hotel is located right in the centre of Dundee and within easy walking distance of the bus and train stations. We stayed in Room 307 which was on the corner of the hotel, overlooking the main street on one side and the Tay on the other. The room was large and although fairly tired was very comfortable. I had seen previous complaints about the Wifi but found when we were there it worked perfectly well. When we went down for dinner at night we waited for about 15 min and no one came near us to take our order so I went and complained to the waiter who told us they were short staffed. However in fairness he then sorted the problem out and gave us an extra glass of wine each in recompense which I thought was excellent customer service. Breakfast the next morning was excellent and all the staff were very friendly. During our stay we visited the "Discovery Experience" about Captain Cooks famous voyage to Antarctica which was excellent. All in all we had a very enjoyable stay and would have no hesitation returning

"Hotel with character"

4
Hebally, Isle of Lewis 13/05/2016

The hotel has lots of character so it's easy to forgive it for being a bit tired in places with lots of creaky floorboards. The rooms are clean and comfortable and are typical of a 3 star hotel. The staff were all very polite and helpful. Hot breakfasts are to order, not a buffet, and Arbroath smokies (smoked fish) are available if you fancy a nice change from bacon and eggs. The bar food was pretty average so I wouldn't bother eating in as there are lots of good restaurants within a five minute walk.

"Disappointed"

3
D440IBjohnk, Scotland 09/05/2016

This hotel dated could do with a face lift. Staff are very helpful, food is good service also fine but really expected better. Some rooms very small with no view other rooms have little to no view very little to no amenities found the room cold although there was a small heater stored in cuboard. Have to run the hot water for sometime before able to get to a level for a comfortable shower. Noticed that there were very few table for couples not everyone is happy sharing with strangers for breakfast or for that matter dinner.

"Good location"

4
vanzbradford, Glasgow, United Kingdom 08/05/2016

Stayed for one night here , rooms were clean and bathroom adequate. Warm room with kettle and tea/coffee facilities, nice touch with alarm clock. Bar meal was fine and good/efficient female bar staff Breakfast served with a non-talkative older gent, he was the only one who seemed to have a 'bad hair day problem' all other staff were 1st class . Parking at rear of hotel made life easy

"An Ideal Situation"

4
ropebeach, Ormiston, United Kingdom 06/05/2016

We had a one night stay here with an Itison voucher which was excellent value for £59. We had a lovely spacious room (307) and bathroom on the 3rd floor and the bathroom had a great view of the Tay Road bridge and river! Everything was spotlessly clean. The deal included a main course and small glass or wine or soft drink in the Q Bar. The young lad who served us was friendly, helpful and cheerful. We had free check-out until 1pm which was great. Wi-Fi wasn't great as I kept getting thrown out but that could have been due to McAfee which kept saying there was a security problem. Hardly the end of the world though!! The Discovery Centre is a 'must see' and we could have spent hours there and within easy walking distance of the hotel. A gallery with cinema is very close by too. For those who love shopping, this is the place. We'd be very happy to return to this hotel which has a bit of character due to its age, more so than modern hotels.

"Dated decor but the room was ok for one night"

3
User 05/05/2016

This place looks quite dated but the room was clean enough. The wifi is very slow though and I wasn't able to get much done on line. There is a bar menu that wasn't too bad and quite reasonably priced. The area is perfect for an evening stroll with plenty of places to eat and a small cinema nearby. The staff were friendly and very helpful.

"Great Venue for A Wedding Venue"

4
Nicola C, Northern Ireland, United Kingdom 28/04/2016

Attended an evening wedding function and the room was fantastic and the food was great. Superb night had by all. The staff were very friendly. Very central and close to everything definitely recommend here to anyone

"For city visit, this hotel is a good one"

4
Mags H, Benalmadena, Spain 27/04/2016

Very handy for attractions, theatre & shops. Friendly, caring staff. Comfortable room 401 with view out to the Tay & beyond. Hot food cooked to order at breakfast & in bistro. Would recommend this hotel for anyone on a visit to the city of Dundee

"Quiet stay"

3
Audrey T, Elgin, United Kingdom 27/04/2016

Stayed here for a short city break. Very convenient location, easy parking. Food wasn't very good in bar. Breakfast was better. Room had great view. Not very quiet. We were woken up by noisy neighbours each night who stood and chatted in corridors and did the same again in the morning! Beautiful staircase.

"A Quaint Hotel in the heart of Dundee"

4
Dr Jim M, Alexandria, Virginia 26/04/2016

I like hotels with character. I know many people enjoy modern accommodations where they are surrounded by the latest in technology and the facilities are so new as to show no signs of wear. I enjoy walking down a hallway or up a staircase where the floor creaks a bit with each step. I like high ceilings and a pride of construction that seems to have disappeared in our time but was expected in the Victorian and Edwardian ages. The Best Western Queens is an old hotel with character. It was built in 1878, has high ceilings on most floors, a wide carpeted staircase, hallways with creaking floors, and solid stone walls that promise to stand for years to come. I have stayed there twice, with four years separating each stay. On first visit I had a large and comfortable room on the road side. The room had tall windows which could actually be opened, radiator heat, and was relatively quiet even though on the street-side. On my recent stay, I had a room on the top floor which was less memorable. It was perhaps one of the two smallest rooms in the hotel and very cramped. It did have a view of the River Tay and the waterfront some distance away. The top floor was apparently too distant from the wifi to offer consistent access. I had to sit in the lobby for internet connection and the phone in the room worked occasionally. The Hotel has ample parking and it has a breakfast room and bar. There is a letter framed on the wall of the lobby which only a hotel with great confidence or poor judgment would actually post on public display. It is a letter from Winston Churchill, who represented Dundee in Parliament early in his career and frequented the Hotel. In the letter, Churchill wrote, "This hotel is a great trial to me. I had half eaten a kipper when a huge maggot crept out and flashed his teeth at me." Fortunately, the Hotel and his food have improved over time.

"Uncomfortable bed "

4
Anna C, Dundee 25/04/2016

Staff are very friendly clean and tidy room amazing views from the room the only thing was the bed was very uncomfortable wifi.tv.kettle cups coffee and milk sugar all in the room and hairdryer. Breakfast was really good friendly staff for breakfast but felt a bit sorry on the young girl doing all the service for breakfast she was rushed off her feet in would recommend to friends and family.

"Great Location"

3
Ian T, Aberdeen 25/04/2016

Second time we've stayed at this hotel. Very convenient for the city centre, shops only 5 mins away. Free parking which is a bonus. Food was very good, staff friendly. Mattress on bed could have been done with renewing, quite uncomfortable. Decor of rooms a bit dated

"Itison "

4
elizstuartg, Wishaw, United Kingdom 25/04/2016

Good value for money well situated for exploring the city large room with views of the river The staff were both very helpful and friendly breakfast was very good unfortunately the restaurant was closed so we had to go out for a meal would go back again

"VERY TIRED HOTEL"

3
Scotginge, Petersfield, United Kingdom 23/04/2016

We stayed here for a family event in Dundee. The room was a good size but the overall impression was of an iconic city hotel that is long past its best. It is a fine Victorian building with a magnificent central staircase but the decor is depressing - the doors are old fashioned cheap plywood for example. The lift for some reason called the 'elevator' (in Dundee?) looks like something from Bucharest in 1981, with peeling varnish and a big space on one scruffy wall where I assume there was a picture or notice some time ago. On the positive side the staff were very friendly and helpful. The cooked breakfast was good and offered Arbroath smokies but the buffet was a bit basic. There is a car park, which is a bonus for a central city hotel. Other family members stayed at the budget chain Holiday Inn Express which was a lot cheaper and rather more attractive.

"Uncomfortable bed"

3
wahlo47, Newport, United Kingdom 04/04/2016

Pleasant hotel with courteous staff, but let down by a very uncomfortable bed. It was so noisy when I rolled over in my sleep, that it woke me up. Also, the floor boards creaked. I was in room 216. The breakfast was very good. Great location next to the train station and shopping.

"stay at queens"

4
User 30/03/2016

great location for a visit to dundee, staff very helpful, nice little bar but could do with some background music to make it more welcoming. in all a good friendly hotel and will definatley be back to stay at some time in the future.

"very good for a night in Dundee!"

4
stemaz, Padova 29/03/2016

Everything was ok, breakfast was excellent in a nice restaurant ! the hotel is placed in a good position, near the famous Discovery and near the city centre ! The room was ok, perhaps the TV was a bit small Very convenient also the car park behind the hotel and reachable via lift

"Cheap and very cheerfull"

4
fidzy1, Inverness, United Kingdom 21/03/2016

This is a great find,twin rooms are the one to go for as the double was tiny but the lovely girl on reception swapped it to a twin which was mych bigger,very clean,huge bathroom,free wifi and in the town center just by the harbour,cant thank the staff enough for helping at every turn,well done Queens hotel!

"Visit to visit friends and theatre."

4
Cathy R, Glasgow, United Kingdom 19/03/2016

Have been here before and was not disappointed. Great big room on the second floor with stunning views over the River Tay. The bathroom was large luxurious and newly appointed, Staff are friendly and helpful. Breakfast in the morning was generous and varied with some of the best black pudding I have ever eaten.

"in the heart of the city"

4
User 15/03/2016

.This time we had a rather small room - however 4 floors up corner room with 2 windows and stunning views over the river and the city made it ok. Room immaculate as ever with a big bathroom , nice shower and comfortable bed. Breakfast here takes some beating - terrific. We will be back and I recommend this hotel. Top class

"Lovely Stay"

4
Judiper, Scotland, United Kingdom 07/03/2016

Stayed here for 2 nights with friends. Bed absolutely huge! Room lovely & clean and warm. Receptionist a little po faced but breakfast staff and cleaning staff extremely friendly. Breakfast lovely with lots of options. Full buffet, porridge, cereals, Danish and toast. Juice and coffee/tea also. Hotel a little dated but rooms quite modern. Have stayed here a few times and definitely recommend.

"Stay in Dundee"

3
BoudewijnG91, Amsterdam, The Netherlands 06/03/2016

What a great location and view of the hotel on the river Tay. The room was great and spacious. Wifi was a little weak in the room itself, which was a little disappointing. The bar offers a wide range of beverages and is open until late. The breakfast a bit disappointing as there was not much choice. Overall I had a good stay. Thank you.

"Avoid room 102 dissapointed is an under statement."

3
markydog, Batley 02/03/2016

The reason why I was disappointed is that I have stayed here before several times and as before the staff really helpful breakfast really good on site parking a bonus but avoid room 102 it feels like you are in the dungeons and the bathroom is falling to bits and if you like passerby's watching you have a shower then it's the room for you not my cuppa tea also the rubbish bin in the toon was full of pop cans I went to complain and the answer I got was were sorry I will send somebody to empty the bin not the reaction I thought I would have received the whole hotel needs a facelift.

"Friendly Staff"

4
John B, Glenrothes, United Kingdom 29/02/2016

Just back from a 2 nighter. We got a cracking voucher deal, and we're very pleased. On site parking, brilliant views, good sized room and large bathroom. Staff were very good, especially at Breakfast. Brilliant food and warm service from a really great guy, think he was Manager. So central, and for what we paid, a really good overall experience. Only one issue, however, it is, unfortunately very common .......... please, please, can Hotels provide Kingsized beds ! In modern times, there is an expectation that a Hotel Room should have Kingsized Beds. The room we had was more than large enough to take a King, in fact the headboard, fixed to wall was for a Kingsize Bed. Other than that we would return ....... stating a Kingsized requirement at time of booking !

"Nice staff...hotel a bit tired"

3
Shirley B, Edinburgh, United Kingdom 28/02/2016

Spent 3 nights at this hotel. A very central location which is great with onsite parking. The hotel is a little dated inside and requires some updating. We were in room 208 which would certainly benefit from double glazing as the draft from the windows was terrible. Room 208 is above one of the function rooms which had a booking on the Friday night......no sleep until the music stopped at 1am. Asked at reception if a function was booked in for the Saturday and was told yes....great another noisy night. The receptionist would have moved us but the hotel was full. The evening meal option onsite is the Q Bar downstairs. The bar has a very limited pub grub menu so we ate out 2 of the 3 nights. The breakfast was lovely with lots of choice, a well run operation with nice friendly staff.

"Great location - hotel decor a little dated"

3
habbie200, Wellington, New Zealand 24/02/2016

Receptionist was on her own and stuck on very long phone call which kept us waiting quite a while to check in. Room clean, staff friendly, location very central. Nice wee bar in the hotel. Carpets old and tatty and hotel looks a little run down.

"superb hotel great staff and breakfast..free parking behind hotel"

5
djlee37, Scotland, United Kingdom 24/02/2016

located near the newer shopping mall the overgate centre. rooms roasting hot but u can control heat yourself..our bathroom/shower had been modernised so was lovely..stayed on 3rd floor..though the floors are creaky..to be expected from an old hotel that Winston Churchill stayed in, lol. no problems from my 2 nights stay.

"Needs cleaning and updating"

2
User 23/02/2016

I decided to book this for a romantic night away but wished I'd gone for any of the other hotels in the area. On arrival, the car park was busy and the blue badge dedicated parking bays were cordoned off and out of use. Not the best start to the stay. The entrance to the hotel from the car park was unlocked so we could access the hotel without any card or without ringing a bell. It remained unlocked day and night whilst we were there, allowing free access to the hotel for anyone. The front entrance was just as poorly secure also being unlocked day and night. Perhaps this level of security was due to a function being held in the function suite? The hotel was noisy due to the party in the function room. Not noise from the function suite itself but from the guests wandering about the hallways, drunken and loud. This is not something that the hotel can do a lot about, but perhaps if the people entering the hotel's corridors were being monitored and controlled it would have improved the situation. The room itself was supposed to be a King Sized bedded room. We discovered later that the 'King Size' bed was twin single bed pushed together with a large sheet over the top. The ridge in the middle of this King Size bed made lying on it uncomfortable at best. I was told by the reception staff and later by the hotel owner that it was indeed a King Sized bed and it was supposed to be in two parts joined together!?! I am well under 6 feet tall and my feet were at the bottom of the bed so I would disagree with both members of staff. Had I known in advance about this, I would have opted for a double bed, presumably it is a one piece mattress....? The room was in need of a good clean and hoovering. There was dust on the tops of the curtain pelmet and on top of the shower screen and bathroom wall light. Under the bed wasn't as bad as the high places but it still hadn't seen a hoover for a while. The level of cleaning that the room had been given was appalling. The one saving grace was breakfast the following morning. The waitress was as attentive as could be. She did a great job of looking after the guests. Taking our orders, bringing the food out and topping up our coffee with a smile. The food was also good quality and was hot and tasty. Breakfast service is the only reason that I have not given the hotel a rating of 1! I could have mentioned other failures but think you can get the point by now. I can safely say that it was the worst night's sleep I have ever had anywhere and this isn't a hotel that I would return to. There are others in the area that are cheaper with better reviews. Do yourself a favour and go for any of those!

"All you need!"

4
User 17/02/2016

Stayed here for 3 nights when at Runrig concert. I slept really good, good beds?? A little bar with all you need, Great breakfast and all in all well worth the money. Very near city centre, pubs, shops and all, Great location. Will recommend this??

"Lovely "

4
Maggiej0hn, Kilmarnock, United Kingdom 15/02/2016

Stayed 2 nights here can't fault rooms,staff or breakfast but was a bit of inconvenience that they don't open the bar on a Sunday as I had arranged to meet folk there,but never mind just walked a 100 yards down the road to the nether inn I would definitely stay here again

"Nice Hotel, good Staff"

5
SNadir22, Guildford, United Kingdom 09/02/2016

In a perfect location, the hotel is very Nice, clean and with a good staff, as other people had already mentioned, this is an old building with creaky floorboards in rooms and corridors but It's not annoying

"Great Location and Excellent Service"

5
GSCA, Glasgow Scotland 02/02/2016

Visiting our daughter at Dundee University this hotel was the best location for us but it also turned out to be an overall great find. Every member of staff was friendly, courteous and helpful. Cannot fault our experience and have booked again already. Also great to have Free On-Site Parking so close to Dundee City Centre.

"Tributes are great"

5
sectioncommand, Dundee, United Kingdom 31/01/2016

Neil diamond and Johnny Cash Tribute absolutely fantastic , a great night out with a couple of friends songs were great , even got up dancing too drinks a little pricey but it was still ok . not enough bar staff on for the amount of people wanting drinks .

"Base for visiting area"

4
Vics53, Burnley, United Kingdom 28/01/2016

This was by second visit to this hotel with the previous one several years ago.It is a old building but the facilities in room and bathroom were good and all worked.The Wi-Fi that the hotel has is not brilliant in your rooms but is very strong in public areas on ground floor. Breakfast is very good and the evening meal is provided in bar area six nights except Sunday when the bar area is also closed.There are at least six or seven restaurants within short walking distance so you can eat out easily.

"A surpise since last visit"

4
Christine4070, Falkirk 20/01/2016

I was booked in the Hotel as it was the destination of a dinner and AGM I was attending in November. Having stayed in this hotel about 10 years ago when it was very tired I was pleasantly surprised by the recent upgraded work that had been done. New carpet and bright front hall. Very pleasant staff in Reception. As my friends and myself were early we were treated to a lovely coffee when waiting for the room to be ready, Nothing was too much bother. In the evening when we had dinner, we were all very pleasantly surprised by the menu and the good food. A great upgrade since our last visit. The food was excellent, served by very young training staff who were to be recommended by their efficiency. Lovely kids. In the morning breakfast was very good too. Plenty of choice with full breakfast served at the table again by efficient cheery staff. I cannot rate this hotel highly enough after our previous visit. I will be pleased to go back.

"Good value for money"

4
User 20/01/2016

This is a Good hotel with very comfy beds, the food was nice evening meal and breakfast. The Bar was a little too cold for my liking but it was January. I would stay here again as overall it is a comfortable stay at a reasonable price.

"Eating at Q bar"

5
gilly l, errol 18/01/2016

Popped into the newly transformed Q bar for some lunch, I ordered the prawn marie rose sandwich, pleasantly surprised that it was made with delicious KING prawns juicy with lots of flavour, thoroughly enjoyed it and will definitely be back

"Hotel stay"

5
User 10/01/2016

This is a very clean & tidy hotel, staff are very polite & attentive, the only issue that I had was the milk on my breakfast table was sour, but the girl that was on duty at the time dealt with this immediately & was very apologetic. over all I would definitely stay here again.

"First Choice"

4
michiko3977, Wellington, New Zealand 08/01/2016

Best Western Queens Hotel was our first choice for our third visit to Dundee whilst on holiday. Yet again we found the hotel to be very quiet and have a high level of cleanliness and homely comfort, the breakfast the following day was more than adequate to our needs, a very big plus is the secure car parking which is not always available to travelers. Would not hesitate to recommend this hotel.

"Hogmanay gala dinner"

5
Jane L, Dundee, United Kingdom 03/01/2016

We booked in here for the gala dinner excellent meal service was top class disco was brilliant we also stayed the night the room was very clean as was the bed the room was a wee bit cold we also had a lovely breakfast in the morning served by. very friendly staff

"Homely :-)"

4
Jacqueline O, York, United Kingdom 31/12/2015

The Queens Hotel is an old building full of character, and in a great location close to the City Centre, the station and University. Reception to Bar to Restaurant were professional, pleasant, efficient, and helpful. I was able to arrange stays over multiple consecutive weeks without problems. The windows could do with some TLC, but the spacious room is homely and well-maintained so that it is clean, towels are changed and the extremely comfortable bed is made daily. Includes Wi-Fi. Breakfast is delicious which is a combination of full English breakfast and buffet style option with a good selection. I certainly would stay here again.

"What it says on the tin."

4
Stuart K, Anstruther 21/12/2015

We stayed for one night, having popped across to Dundee to see The Proclaimers in concert. We had probably travelled 24, rather than 500 miles, but were not disappointed with the hotel. The location was excellent; the staff, from Reception to Bar to Restaurant were professional, friendly and efficient. The room was adequate, with a lovely view across to the Kingdom of Fife. It was dated, in terms of the furnishings, but spotlessly clean. Our breakfast was good. Overall, at 70 for a double room, very good vfm.

"A FANTASTIC STAY WILL BE BACK!!"

5
Elizabeth M, Edinburgh, United Kingdom 15/12/2015

Where do I start??? Hmm well the rooms were large, comfortable and spotlessly clean, bath was a little small but it was a bath which after a long day manning a market stall was MUCH appreciated! Breakfast was superb and Id hazzard a guess at local butcher sausages being served which were delicious, along with everything else served up on hot plated by very cheery and friendly staff. Over our stay of 3 nights the chef popped out in the morning to ask about our days plans and would remember us the next morning which was lovely! Despite the nice rooms, great breakfast and evening meal (I will review the eatery separately) the best thing about this place is the staff. So very helpful and friendly from the chef to the young waitress at breakfast, the bar staff over run in the bar sue to xmas parties to the receptionist who stepped in to help in the eatery... nothing was too much trouble and each and every one of them is a credit to the hotel!!! I really hope that we do another market a Glamis next year just so we can stay here again!!!

"Good service, rooms a bit tired."

3
grouchy_traveller, Manchester, United Kingdom 13/12/2015

I stayed here on two consecutive weeks. First, the bad stuff, the second room was cold, even with heat on full, and a shower only. The other room was great. I did arrive late on Sunday (1am) one week, from the car park entrance, to find the main door closed, and check in shut. If I hadn't stayed previously, I'd have been really freaked. Had to wait 15 minutes for assistant to arrive. No harm done, but a good idea to call ahead if you are arriving late Sunday. The staff were helpful, and the full English breakfast was good. Far better than the Continental option. Free parking downtown! Location was super handy for the station and University.

"A Merry WHAT?"

4
Jimmy S, Dundee, United Kingdom 09/12/2015

A Christmas or Pre-Christmas meal should be a Special event. Ours was an event. My first impression of the Glamis Suite was a complete lack of festivity. Yes, the ultra-long table with its fresh white linen and immaculate settings was a joy to behold, but a couple of paper squares and thin paper napkins were the only signs of Christmas. There was more tinsel on the handrail at my next port of call, Halfords! Down the length of the table, only three jugs of water and condiments sets broke the barren white wilderness. A couple of seasonal decorations could surely have been rustled up, and crackers - even cheapos - are, to me at least, part of the event. Christmas without a paper hat? Humbug! I hate to have Musak blasting out whilst eating, but a little background music is fine. Alas, despite a big disco set-up dominating the room, there wasn't the merest tinkle of a lone Jingle Bell to be heard. Speaking of hats, I will now swap Mister Grumpy's for Mister Happy's! This was a church guild lunch, and the company was spot-on, but I knew it would be so as, although not a member of this church, I am always made very welcome. The meal was very tasty and piping hot, so full marks here. (A bit pricey for my liking, though.) It is a pity that I cannot offer separate marks for ambience and staff, as it would be 2/5 for the former, and 5/5 the latter. The half dozen hotel staff I met were very friendly, welcoming and helpful. Top of the list, however, must be our young waiter and waitress who floated efficiently and unobtrusively round the table, pausing only now and then to exchange a merry quip. These two should form their own cabaret act. Actually, with so much bare space on the table, I did suggest they could pop up and perform a dance for us, but my idea was politely declined! .

"Early wake up call"

4
User 06/12/2015

My other half and i stayed here on 4th an 5th dec our third time this old lady keeps drawing us back to dundee, Fire alarm woke us up at early hour however all was ok once checked by fire service{busmens holiday having served 32 years in service}ONE negative this time breakfast server abruptly told me as i served myself a single slice of black pudding, that she was to serve the hot food from buffet service,Although no one else there and items facing us for service, however breakfast still good even if she was rude.

"In need of some tender car but still ok"

3
Michael G, Renfrew, United Kingdom 03/12/2015

Rooms dark and outdated but comfortable enough for a short stay. No resident's lounge, evening meal a little spicy for me but breakfast excellent. Great location close to the City Centre, secure car park. Just needs updating but still reasonable value.

"Lovely Ladies Lunch"

5
dothar, Dundee, United Kingdom 30/11/2015

We didn't stay in the hotel, but a group of 5 of us had our much overdue catch up in the bar on Saturday 28/11/2015. We were all very happy with our meals and there is an excellent, varied menu to choose from. For starters we opted for the fish cakes, and the spring rolls (all served with a very nice salad plus dips/sauces), and soup of the day - Scottish broth. Our mains were haddock & chips, and chicken skewers with rice. Again, all served with salad, veg, dips and sauces. As our catch up lasted over 4 hours, we managed desserts too! The cheese cake and the sticky toffee pudding were very well received, as were the cheese & oat cakes, with extra oat cakes provided on request. We were able to spend the afternoon catching up in lovely, comfortable surroundings. Unfortunately we didn't get any names, but the Brazilian guy who served us was so friendly and helpful. We didn't notice him finishing his shift, so didn't get a chance to thank him properly. Also the gentleman, who I think may be the owner, took time to stop and chat. We received 1st class service from all the staff, which helped create a lovely afternoon. We try to have a catch up a couple of times a year, and we'll definitely be back at The Queens.

"Central hotel in Dundee"

4
Joan R, Melrose, United Kingdom 29/11/2015

Overall we had a pleasant and comfortable stay. The Queens Hotel is an old and characterful building in the centre of Dundee with pleasant and helpful staff.. The rooms were spacious and clean and the bed was extremely comfortable. The heating was full on when we arrived but we turned the radiator off and that did the trick. I felt the decor of the bedrooms was rather old-fashioned for my taste but in keeping with the building itself. The breakfast waiter was a really nice chap and made sure we had a nice start to our day. We were in Dundee for my daughter's graduation and the staff ensured our luggage was safely stored until after the ceremony and celebratory meal, so we just picked it up on our way to the railway station.

"Seen better days but still good"

4
Jim M, Glasgow, United Kingdom 26/11/2015

There is something comforting about the elderly Queens Hotel in Dundee. Nice and handy from the station and very reasonably priced. I think its the dated swirly carpets and the shabby grand staircase that you first notice but its clean and comfortable and the Scottish breakfast was one of the best I've had in ages with friendly helpful staff and you're right in the middle of the University and city centre.

"Staff let it down - poor customer service "

2
User 15/11/2015

Stayed there last night. Excellent location right at the back of the science centre, 15/20 mins walk to harbour, 5/10 mins walk to shops. Kept car in the free car park for duration of stay. This was booked the day before arrival on Expedia. Receptionist asked for payment and advised I had paid through Expedia. said papers weren't printed (not sure what she meant) therefore was unable to confirm if I had paid or not, but her facial expression told me she didn't believe. I went to my room to be overcome by stifling heat. I turned the radiator down from full to half, unpacked then headed back out to cool down. Our room picked up wifi great, quick access to back door and out to carpark. So going through reception could be avoided. The only down sided to this was that everytime someone came in and out the doors near our room. It slammed shut!! On plus side breakfast was very good, but again staff with the exception of one girl (who asked our room number and served my food ) actually communicated with me. The other two prettyuch kept there heads down, so when I needed stuff cleared off the table there was no eye contact. Whilst waiting to check out, I quite clearly overhead male receptionist giving the customer in front of me his final bill. The customer politely said the bill was not correct - it was in fact short and should have been more, it appeared a round of drinks was possibly missing. The main couldn't remember exactly what made up the round, so the receptionist told him he would have to just book him what he had done he couldn't remember. Not to worry though because of the missing bill was found it would come off the waitress/waiters tips!!! WHAT????!!!! Did he really say this?? At the end of the day of the hotel can't get the bill right and the customer tells them this and they still can't fix it them when lay a guilt trip on the customer by mentioning taking off the tips!!! Not impressed!! My turn to check out... He asks for the payment for my room. I reiterate it's prepaid and he says so it is, by Expedia. So why ask for payment? Why no say "thank for staying Mrs X. Your bill is paid and you have nothing more to pay today".. This setup could do with a bit of a customer service injection.

"Long weekend stay"

2
cafekisimul, Isle of Barra, United Kingdom 11/11/2015

I stayed here for 4 days and couldn't get wifi in my room. There were no facilities, had to sit in the bar as no lounge, bar was very noisy! Was looking forward to this break so was a bit of a let down to say the least. This could be a Grand old lady but sadly it has seen better days, such a shame!

"We love the Queens Hotel! "

5
User 10/11/2015

I stayed here just at the weekend there for my friends hen night ,which was also upstairs in the function suite of the Queens. Our rooms were lovely and cosy on arrival, and clean and tidy. Big huge bed was really comfy too. The function itself, all staff were amazing and helpful all night and the food the provided us all was perfect and actually more than expected. We were very pleased with everything. My friend and I have stayed at the Wueens hotel every year for the past three years and I couldn't fault it. Reception staff are always very welcoming too. Highly recommend!

"Worst WiFi Ever"

2
DowneastCornhusker, Hastings, Nebraska 10/11/2015

The Queens is conveniently located to the University of Dundee, and has a free car park for guests. I have stayed here 4 times and it is generally okay, not great, not bad, however the wifi is enough to drive you round the bend. If you need to work online, don't stay here!

"Grand old lady in need of a makeover"

3
ArthurDagg, St. Andrews, United Kingdom 10/11/2015

In a very good location overlooking the river Tay this grand old hotel, built in the 1870s should be a huge success in a town that is developing rapidly and lacks good hotels. Whilst the staff were very helpful during our two night stay recently the facilities are tired and greatly in need of some investment. The bathrooms were probably last upgraded in about the 1970s and the rooms could do with some modernisation of the lighting, ventilation and heating. They were clean and tidy and the staff are doing their best but Great Western need to turn this hotel into what it was when built, a great place to stay. The food was well cooked but the menu was very similar to the one we were presented with when we last stayed over 20 years ago. Could do better. Price reasonable

"Really terrible experience in Queens hotel "

1
User 05/11/2015

We arrived at the hotel, got to our room .. Which really was very poor and very depressing .. It was like going back in time, dirty filthy Windows and shocking dust so thick not far from bed !! The bed was so thin it truly hurt your back. Breakfast was the final straw when I asked for a smokie fish with a poached egg, it clearly had these items listed together. The waitress said No we can't do that, and I asked why she just said because we don't do it that way. This was in front of other guests at breakfast. I then had to argue that it clearly says and pointed it out on the menu that you can choose what you want . She then went to ask the manager and came back and said ok. The manager was .. The one cooking breakfast ? God knows !! Anyway, when my breakfast came it was a smoked haddock and poached egg, it wasn't fresh, it was poorly presented and the fish tasted old !! We were pleased to leave this room.. don't expect any nice toiletries whatsoever.. And don't expect a smile from reception. We will never stay in this dirty room again !! Look at this dust !! Just so shocking we should have had a refund !!!!

"Comfortable One Night Stay"

4
LighthouseFanatic, Inverness 31/10/2015

This is not one of the Better Best Western Hotels around and is in need of modernisation. However saying that all the staff were very pleasant and helpful, the rooms were small but adequate, I had a perfect nights sleep and that was in a room next to the main road. The breakfast was the usual buffet style with a good selection. I would stay in this hotel again.

"2 night stay"

4
shazGlasgow, glasgow 19/10/2015

My husband and I stayed here for 2 nights last week and couldn't fault the hotel at all. The location is perfect and the hotel offers free parking and Wi-Fi. The staff are very friendly and polite and also very professional at what they do. Breakfast was excellent with plenty of choices and although we did not have dinner in the hotel the bar/lounge is very quiet and comfortable to sit and relax. Room 307 is lovely and spacious and the bed is the most comfortable I've slept in. Will definitely stay here again the next time we are in Dundee.

"5 star staff"

5
Gordon M, Hapton 18/10/2015

Me and my sister stayed Friday and Saturday great value for money old fashioned well trained staff who know how to deal with guests which is very rare these days with bland faceless brands of hotels where your just a credit card number the queens is a breath of fresh air and long may it continue! Gordon mccallum

"short break."

5
Hazel S, Dunfermline 16/10/2015

We have just come back from a two day break in Queens Hotel Dundee.It was an excellent two day break as usual.We have been there three times now and would recommend.Staff were exceptionally friendly and all very helpful.Room was 1st class with everything you need and breakfast was plentiful.Location is central and surrounded with all the famous shops.John and Hazel.

"Great hotel"

5
Ceri g, Swansea, United Kingdom 14/10/2015

Stayed here overnight for work and unable to report a single fault. Easy to find and free parking. Staff incredibly friendly and happy to help with anything. Room was very clean and comfortable. Bar did some very tasty food and amazing value for money. Slept well and easy check out. 100% stay there when nearby next time

"Overnightstay"

4
haydn h, Glasgow, United Kingdom 13/10/2015

Dated no music in the bar felt like i was in a library, almost felt like i was in an care home for old people, rooms are nice and clean, you get free parking, went for breakfast and it was again like stepping into the 60's so went out for breakfast at a local cafe, there is also no restaurant at the monment so had to go out for dinner. Best western step up your game this could be a fab hotel with a bit of work!!

"Overnight stay"

4
John I, Leeds, United Kingdom 08/10/2015

The hotel restaurant is currently being refurbished and they were using a temporary dining area on the first floor. Despite this the staff make every work well. The room was spacious and very clean. A very enjoyable stay.

"Very dated and poor quality for a Best Western"

1
hu10, Kingston-upon-Hull, United Kingdom 06/10/2015

Stayed here on business and was greatly disappointed. The grand façade and public meeting spaces masked a dilapidated interior. The lift felt like it would come to a halt. The rooms failed to block noise. The wallpaper was coming off the ceiling. The top hinge had become detached from the door. And the bed was rock hard on one side and too soft on the other. It was all topped off by the dated décor in the breakfast room. The breakfast was poor - the cheese was clearly past its sell by date, the pastries looked odd. And when I went to try one of the latter the limited choice was depleted by the manager who managed - and this was an art - to eat an entire pastry in one go. The whole lot was a tremendous disappointment consider the once grand hotel it had been - and the impressive views from the room.

"Superb service from Sean"

5
jlh20152015, Kibworth Beauchamp, United Kingdom 05/10/2015

Here on business with a meeting followed by a dinner. Great attention to detail from our host, Sean who was attentive and helpful all the way through the afternoon and evening. Great food and flexible on dietary needs. Thanks all you made the meeting go so well

"Not the best, but decent enough"

3
djando77, Aberdeen, United Kingdom 05/10/2015

Hotel was easy to find and the parking was good. Receptionist and general staff were all very friendly. The rooms are spacious and kept very clean. Beds were very comfy and the shower room was easy to operate and worked well. Room facilities were overall very good. negative points: The wifi didn't work on the top floor, which was annoying as we had to watch some videos for work to prepare for presentations. The walls were paper thin and we were stuck next to some crazy lady who seemed to spend every evening skyping her cat, which made it hard to relax The restaurant was rubbish and the bar was just as bad. Drinks were very expensive, and the staff even recommended going down the road for a beer as it was half the price! Add to that the fact they had no music and the tv was never on. The hotel was fine enough, but is quite dated and could do with a revamp sometime soon.

"Classic style and service"

4
voyageurLuxembourg, Luxembourg 04/10/2015

The Queens hotel is housed in an old building that still has a certain class to it. There are some elements that need a bit of a revamp, however, generally I found it well maintained and appointed. The level of cleanliness was very good. The staff were very friendly and helpful. It is ideally located for the city centre and universities. For breakfast there was a wide range of food; continental and the traditional fry-up.

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