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Best Western Dundee Invercarse Hotel, Dundee

371 Perth Road, DD2 1PG, Dundee, Great Britain - See on a map
Best Western Dundee Invercarse Hotel - Best Western Invercarse Hotel Exterior and Grounds The Best Western Dundee Invercarse Hotel is ideally located in the center of Dundee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Dundee Invercarse Hotel is located just three miles from the city center. a well-placed hotel for business or leisure guests. Our private grounds and some of our rooms overlook the River Tay. This former mansion house offers a stylish, convenient base for your next meeting or leisure break. Our hotel is five minutes to the center of Dundee. A delightful restaurant, two bars, and ample free parking making this an ideal choice for business or leisure. The Best Western Dundee Invercarse Hotel is close to the universities, Dundee Technology Park and research centers. Enjoy your stay. Invercarse Hotel Guests received preferential rates of up to 40% at Camperdown Golf Club, Monifieth Golf Club and Panmure Golf Club. Ask reception when you check-in how to get these discounts.

Best Western

Dundee Invercarse Hotel




Hotel advantages

  • Restaurant
  • Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 834 guest reviews
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Sleep Quality

"niue return visit"

User 12/05/2022

a good regular hotel night spot nice views over river tay and Dundee and easy parking. staff well trained and effective when needed. Room spacious and with good facilites. I have been to many rooms here over the months all have been good.

"Excellent hotel, can not fault it"

ParysH_13, Petersfield, United Kingdom 10/05/2022

I only came here for 3 nights for a work trip. But i feel i came back from a holiday. Friendly staff, peaceful location and beautifully clean rooms, what else do you need. Rooms were clean and comfy, with large bed and soft sheets with a brilliant luxury smell. rooms contained kettle/iron/haridryer/desk/large tv. Great shower and fresh towels. Staff were genuine and polite. Location was utterly peaceful. 30 min walk from airport (you cant hear planes, dont worry) and bus stop outside that heads directly to Dundee centre. When im back in dundee, i wont be staying anywhere else, I will be here!

"Good night away"

Gorgielad, Edinburgh, United Kingdom 05/05/2022

My partner and I enjoyed our stay at Invercarse. Room was large, and clean. Guess view could have been better. Food very good excellent portions. Liked location in nice part of the city. Was nice to see a wedding on and the hotel as busy as it was.

"Hotel review"

david p, Strathpeffer, United Kingdom 01/05/2022

Ask for a walk in shower room if you can't use a bath shower Seating in the lounge is limited Scrabble egg is the egg offered but you can get any type on request Great bus service into Dundee City with bus stop very close

"Best Ballroom Venue in Dundee"

cameroni393, Dundee, United Kingdom 25/04/2022

I have ran several large events for university students within Dundee and across various venues, and I have never felt the need to write a review before, but i must say that Invercarse Hotel is quite simply the best venue to organise formal occasions with, so if you are looking to organise a ball, wedding, conference etc...this place is so fitting for these types of events. They are exemplary with communication and organisation prior to the event, they will find you the best deal in line with your budget and your type of guests. On the night, they will help with anything and everything. Their staff are very friendly, professional and supportive. Nicola Carroll is the hotels Assistant Manager, she overseen my event (University ball for 250 guests). I have worked with a lot of venue managers, but Nicola is the type of events manager that all venues should have. Highly recommend her to anyone, so it is best requesting her before planning anything. The company are very lucky to have Nicola and it is probably because of her that there will be several more large functions similar to mine at this venue. Very happy overall so thanks for helping us make a nice memory.

"Two nights at Invercarse"

User 20/04/2022

Spent 2 nights at Invercarse Hotel DBB which was lovely..From check in check out was seamless and easy....The Staff were brilliant, as was the food, the room nd the location.... Well done guys we will be back....

"Good hotel, unwelcoming staff"

kevindm, London, United Kingdom 16/04/2022

The Property was good. The room was really comfortable and clean with good facilities. However, the reception staff do let it down. The reception staff could do with being courteous. The staff were brusque, unwelcoming and lack courtesy and etiquette. It felt like they would rather not have our custom. And that is a pity because the property itself is really good, clean and a great location. I've stayed in a lot of hotels in Edinburgh and Glasgow for work. This is really not what I expected of Scottish hospitality, especially when treating my family to a holiday in Scotland.

"Lovely Saturday Night Break"

User 11/04/2022

Registering was a breeze and the receptionist was courteous and friendly. The room was very good and clean (except 2 singles shoved together but mattress covered both and was comfortable). 2 biscuits and not a very varied selection of teas or coffees. The dinner was very good and very reasonable as was the breakfast.

"Friendly, welcoming hotel."

User 10/04/2022

We had a lovely overnight at the Invercarse for our anniversary. It was a friendly and relaxed atmosphere. Our room was huge and spotlessly clean and comfortable and we loved the views over the River Tay from the restaurant/bar. We bought a deal at Christmas which included wine, dinner, bed and breakfast - the value of what we got for the money paid was superb. We walked in to the city which was quite a long walk but with amazing views of the River Tay and the bridges. We got a taxi back.

"Really nice hotel "

ELLRAY, Newcastle upon Tyne, United Kingdom 05/04/2022

We had a couple of nice nights at this hotel the staff are very friendly and the rooms are clean the meals are really good thay look good and taste good service very good the hotel is in nice grounds only 30 minutes walk to town centre or buses every 20 minutes into town

"Superb quality lunch"

ronnieblue, Dundee, United Kingdom 31/03/2022

We arrived for a light lunch and were delighted with the food and service. We had a sandwich and a small soup followed by a coffee/tea and cake,all of which were delicious. I must congratulate the smartness of the staff who were immaculate while providing excellent service. Outstanding

"Highly recommended"

User 29/03/2022

Attended a function here recently & the food was excellent, too often when catering for quantity then quality suffers but real credit & team , very impressed , rooms of really good quality & really impressed. Would really recommend a stay here, great views over river a bonus. Great location

"Great value and comfortable"

CamberleyNel, Camberley 29/03/2022

Great value hotel with good cooked breakfast and great staff. Can be noisy when wedding or event guests spill out into the car park but the windows provide good soundproofing when closed. The hotel does its best to control noise but in every hotel there's always someone who has a tad too much to drink.

"Fabulous stay"

handycolin, glenrothes fife 25/03/2022

We booked this hotel for 1 night dinner bed and breakfast with a bottle of wine. We were absolutely amazed at how friendly and professional the staff were. From the minute we arrived to the moment we departed, we felt like we were VIPs.. the food was excellent and the choice was great. The room we received was spotless and clean. I couldn't recommend this hotel enough. We will definitely be back. Thanks again .

"Really comfy"

User 24/03/2022

I stay at this hotel most weeks for work. It is really cosy, welcoming and makes staying away from home one night a week a treat rather than a chore. Much better quality compared to competitors at similar price. Food is really good too.

"Wedding venue"

helenforbes25, Dundee, United Kingdom 23/03/2022

This is an excellent setting for the big day. Beautiful Ballroom to accommodate the ceremony and the canapes and main meal food is delicious. The well landscaped gardens are ideal for the Wedding photos. The staff are always on hand to see everything runs smoothly.

"Anniversary stay"

lauradanks93, Glasgow, United Kingdom 21/03/2022

Had a night here for our anniversary. Absolutely brilliant service, room was clean and bed was comfy. Staff were very friendly and welcoming. We will be back and would recommend to anyone! Thank you for a lovely stay!

"Short break"

ireneblue, Glasgow, United Kingdom 17/03/2022

Second visit to this hotel and it was a very enjoyable stay. Leaving the car was an option to travel by bus with stop outside hotel taking you to city centre or bus station where several buses are available for other cities and towns.

"New Management! So Dissatisfied…"

User 16/03/2022

Lunch date with a relative, always love the food here… today … disaster… fish over cooked… couldn't chew it … hard. Waitress never asked how food was.. and when serving her mask was under her nose…. If this is what the new management tolerate.. doubt we will be back.

"Lovely Hotel"

francesr2018, Bathgate, United Kingdom 07/03/2022

Very nice good sized room, comfy super king size bed. Food at dinner and breakfast excellent. Stunning views over the Tay. Staff very helpful. would highly recommend. Bus stop just outside front drive taking you into Dundee.

"Lovely friendly very clean hotel"

User 07/03/2022

From arriving and leaving we had a very nice relaxing stay at invercarce hotel food was lovely room lovely bed amazin staff really nice and friendly overall our stay was 10/10 not 1 complaint to be had thank you

"Excellent Stay!"

User 25/02/2022

We stayed at the Invercarse for one night after a family get together. Very comfortable room and great value for money. Very attentive staff and a great breakfast in the morning ! Will definitely stay here again!

"Good choice for Dundee but deceptive advertising"

TheCannyJudge, Glasgow, United Kingdom 18/02/2022

Smart location, you can leave the car and get the bus into town. Nice restaurant overlooking the Tay, pub prices, popular with locals, But the website tells you the best deals are available when you book direct. The wifi password is 'book direct'. Clearly they want you to book direct - to avoid them paying 15% fees. Sadly the deal offered by 'booking direct' saves customers not one penny. Cheeky. If they insist on being so greedy I'd go with in future.

"Came to the Invercarse for a work meeting - the food was excellent"

lozhinton, Perth and Kinross, United Kingdom 11/02/2022

I came to the invercarse hotel for a work meeting. The food was amazing: roast chicken dinner followed by a nice chocolate terrine. Considering they were catering for 40+ the food was delicious and with generous helpings. Clean plates all round!

"Well maintained Hotel, with great food and friendly service in a quiet location with great views."

Themissingcase, Clydebank, United Kingdom 08/02/2022

This is a lovely hotel, some of the rooms are old but have character , others at the back are only 4 years old and have all the facilities for an excellent stay. It's nice and quiet. From reception to breakfast to dinner and the bar the staff are wonderful and friendly. We felt really relaxed during our stay. Breakfast had a great selection, with everything fresh. The food at dinner was great, tasty, decent portions and reasonably priced. We ate here both nights and would happily come for just meals. The cleaning staff are doing a great job, our room was spotless, everything replenished and everything in the room was well maintained. Whilst the bar staff were great, the prices we felt were a touch high, especially when serving spirits at 25ml. We will come back here, just to sit out in better weather and appreciate the wonderful views.

"Excellent stay."

Pamela A, Polmont, United Kingdom 07/02/2022

Food was excellent, room spotlessly clean, wifi very good, staff very attentive and restaurant has lovely views over the Tay. Really can't fault this hotel. Even the bus stop ir right at the bottom of the drive. Everything first class.

"Would definitely recommend"

Fiona S, Alloa, United Kingdom 02/02/2022

Hotel on outskirts of town in beautiful setting with amazing views.. Town within easy access.. Walking or by transport. Food.. Rooms.. Staff all amazing.. Good value for money.. Lots of Car parking available

"Anniversary hotel stay"

michaeltO2384YJ, Manchester, United Kingdom 17/01/2022

Best western invercarse hotel in dundee this hotel is just brilliant its not overpriced and the rooms are perfect for a business trip or a leisure stay its easy access to dundee centre and everybody in the hotel are very friendly

"Great stay eveytime"

User 04/01/2022

I stayed here every fortnight for two nigts over last six months. Everytime we visited it was spot on. Welcoming and helpful Receptionists, restaurant staff and housekeepers, all staff members are great.

"Third visit this year"

JuliaMac1971, Pitlochry, United Kingdom 19/12/2021

Third visit of this year and have to say was a bit disappointed. On the same deal as my visit in June - 2 nights b&b with dinner on 1 night with a complimentary upgrade depending on availability. We were allocated room 116 which was a bit of a letdown - bathroom and furniture tired - although the bed was massive and super comfy. Reception staff weren't as friendly as previous visits, one in fact was a bit rude. When I asked about paying on arrival the response was a very curt “I'll get to that in a minute”. Restaurant staff were nice and the manager (I think) that helped us with a query over the tv in our room was super friendly. Breakfast was plentiful as before and we enjoyed our evening meal, which as before was tasty and plentiful. Putting this down as a one off.

"Fantastic overnight stay"

User 05/12/2021

Great staff , the cleaning girls took the time to say good morning , the reception staff were all friendly and very welcoming , hotel was clean , rooms were well presented and a fantastic view while having breakfast . Definately would return .

"A really comfortable and quiet hotel stay"

User 22/11/2021

We found the hotel really comfortable, warm, and quiet. Shower was good, bed was really comfy, duvet and bed linen nice and crisp and clean. Room was a really good size and the telly was massive! The room had a sofa in it. Each day new towels, and refreshments were left outside the room as the room was not serviced, unless you requested it, due to Covid. Staff at reception were really pleasant and helpful. There is a large car park and even on evenings when there were events on in the ballroom, we had no trouble finding a parking space. We will definitely stay here again. We stayed here as our son is at Uni in Dundee and from here we could walk to his accommodation, and then into the city centre. It is a bit of a distance but was very pleasant. There are also plenty of bus routes stopping outside the hotel if you want to leave the car at the hotel for the day. We did not eat in the restaurant in the evening or have breakfast so cannot comment on the food.

"Lovely hotel"

fionas487, Hamilton, United Kingdom 21/11/2021

Stayed in a beautifully appointed king room on a free upgrade. Huge, comfortable bed, large flatscreen TV, modern bathroom with a great, powerful walk in shower. Everything was spotlessly clean with lovely bedding and towels. Nice breakfast including fresh fruit, croissants and a decent hot breakfast. Ate in the hotel one night and the quality of the food was fantastic. Very friendly and courteous staff in all areas. Would definitely stay again.

"Excellent value great service "

Leslie R, Hastings, United Kingdom 22/10/2021

The room needs a bit of updating however bed was comfortable with so much room. The redwood restaurant had a small menu but superb quality. Service at hotel and restaurant was excellent and prices very good. Will definitely book here again.

"A wedding with out standing views"

SarawA5612jp, Leicestershire, United Kingdom 17/10/2021

A friendly warm welcome hotel a spacious room with wonderful facilities Outstanding breakfasts wedding in the most beautiful room with views to take your breath away helpful staff where nothing is a problem highly recommend

"Poor service and food. Won't be back!"

MT09Scott, Strathaven, United Kingdom 16/10/2021

So, having had our overnight stay in Argyll cancelled last minute due to a covid outbreak, we ended up in Dundee and staying at the Invercarse Hotel. Check in was a bit of a carry on with a misunderstanding with our deal. Once sorted, we arranged for our bottle of wine ( part of the deal ) to be at our table for dinner. Got to our room through some tired looking corridors and was satisfied with a modern looking, tidy and clean room and bathroom. Good, hot blasting shower and comfy bed. Dinner in their Redwood Restaurant was poor. Complete mixup/misunderstanding with our bottle of wine which eventually got sorted. Starters for both of us were satisfactory, nothing amazing. My wife ordered a steak burger which she said was decent. I ordered their most expensive main, a medium rare 8oz ribeye steak. What arrived was a thin, overcooked (well done) and what I suspect was under weight slab of beef. Extremely disappointing. I would have possibly sent it back,( I don't like to cause a fuss ) but NOT ONCE during the whole meal did any of the waiting staff ask how our food was or even ask if we wanting more drinks, even during clearing our plates away! This was another let down by the staff. We had finished our starter and main within an hour of being seated, but it took another hour for our main plates to be cleared, and dessert to be brought, this was despite the restaurant quieting. My wife had the chocolate cheesecake which she said was nice, I skipped dessert. Bar area is disappointingly small for a hotel that size, and with no seats available, we jumped in a taxi to the city centre for some drinks. Back to the room later that night. Decent sleep in comfy bed, and good hot, blasting shower in morning. Buffet breakfast was decent, would have liked a slightly bigger choice of both hot and cold items but it was hot, fresh and tasty. Check out, .... again, not one member of staff asked how our stay was. When checking out, we were simply asked which room number, given our final bill, and wished goodbye. ABSOLUTELY no personal touch to our stay and no member of staff seemed to be interested if we were happy. Wouldn't recommend.

"Great garden views over the River Tay."

john m, Scotland, United Kingdom 11/10/2021

We stayed in a twin room on the 1st floor with a 40 inch TV, shower over the bath and 2 chairs in the bedroom. Due to Covid restrictions there was no room service for the 2 nights, but fresh towels along with tea/coffee were available. The hotel is elevated off the road in a residential area and a short drive into the city centre. We had a special deal with dinner included on 1 night, but we were so impressed with the food and ate in the restaurant on the 2nd night. Food prices were very reasonable, breakfast was a buffet style which I'm not fond of and prefer freshly cooked items, but my wife prefers that style. All staff were very friendly and helpful.

"Mid week stay"

richardhenders0n, Dumfries, United Kingdom 09/10/2021

Stayed midweek for one night. Staff were excellent and very welcoming and helpful. Cleanliness of room lacking particularly in COVID times. En suit smelt strongly of bleach which was positive however was hand basin, vanity unit and shower were not clean sadly. Room very warm and no aircon.

"Family Wedding"

User 04/10/2021

Really enjoyed our stay in Dundee for a family wedding. The hotel is perfectly located for flying in and out of Dundee Airport. Staff were really friendly and dinner was fab. Breakfast could do with a few more options.

"Loved it."

User 04/10/2021

The hotel is easy to find, check in was a doddle, the room was great - supremely comfy bed, with the best pillows I've slept on in years. Breakfasts were self service, with varied, plentiful choices. Hot food appeared freshly cooked. Coffee was a wee bit wishywashy, but that's my only complaint about the whole place. Our evening meal was really good too, with plenty choice. Covid measures were taken seriously, and the rooms and corridors were well aired. Every single staff member was really welcoming, friendly and knowledgeable. No hesitation whatsoever in recommending this hotel.

"Long awaited trip"

juliemcavoy1966, Glasgow, United Kingdom 02/10/2021

I visited the Best Western Dundee Invercarse Hotel, in Dundee, Scotland with my mum from 28th September until the 1st October, we stayed in the hotel for 3 nights, from start to finish our stay was extremely enjoyable, we were booked on a bed and breakfast, with an evening meal on two of our three nights, all meals were exceptional, breakfast in particular as this set us both up for the day. All staff were extremely polite and they couldn't do enough for us The only issue I had was the very poor Internet signal, we were on holiday so did not require to utilise the Internet on a regular basis but this could be an issue if someone was travelling on business and required reliable access All in all myself and my mum had a great stay and we would not hesitate in recommending the above hotel to family and friends Jules

"A trip away with friends"

dianefyffe, East Lothian, United Kingdom 28/09/2021

We had a lovely time, very relaxing, just what we all needed. The food in the restaurant was lovely with a good mixture of choices. All staff were very helpful and very pleasant and were very attentive

"Friends Weekend"

Sunnydayz31, Jedburgh, United Kingdom 28/09/2021

Easy check in, lovely rooms. Breakfast was great, booked a time slot so there wasn't too many people in at the same time. Had an evening meal 1 night of our stay & it was fantastic. All the staff were friendly & very helpful.

"They have a Ballroom too!"

NorthernStar63, Melvich, United Kingdom 20/09/2021

Excellent interaction with Front Desk. Kind and caring staff. The room we stayed in was the disabled access room. Huge bathroom/wet room with handles in the right places. Easily accessible for wheelchair users. Massive king bed, so easily shared. Direct access from the room into the car.

"Last stop on a holiday"

Ian T, Cowdenbeath, United Kingdom 20/09/2021

We stopped over here after a week up north and thought it would be a good end to the overall experience. Sadly the experience wasn't as good as hoped. Hence the three. Restaurant meal was a real disaster.

"Great hidden gem"

andyn372, Stirling, United Kingdom 19/09/2021

Booked this hotel for a weekend in Dundee. Great staff very helpful nothing was a problem. The room was lovely. The bar and the restaurant were in a conservatory overlooking the river. Bar was reasonably price with a good selection. The food in the restaurant was very good. The hotel was well frequented by non residents. The picture shows scampi and haddock pieces. The breakfast was a buffet and a good selection

"Found this little gem by mistake"

User 19/09/2021

From the check in time until check out, the staff could not do more for us. We visited with family to celebrate a brother's golden wedding anniversary, it was just the tonic we needed. This is a little gem of a place, lovely views, terrific food at dinner and all staff we encountered were friendly, helpful and good humoured. Will definitely visit this place again. Keep up the great work Invercarse Team!

"Two day break"

User 19/09/2021

Very impressed with the warm welcome and the excellent staff,the hotel was very clean throughout and the room was well equipped, the food was excellent and at a fair price would recommend this hotel to anyone wanting high standards at a sensible price.

"Great Stay!"

Pictiwolf, Forfar, United Kingdom 13/09/2021

Great place, nice staff. Rooms were very nice. Very nicely set out, lounge and bar dinning area was very nice. Lovely beer garden outside. Breakfast was superb, eat as much as you can for flat fee of £12. TV/Wifi in rooms is excellent as was the ensuite bathroom, The fellow residents were very friendly too, big thumbs up!!

"Short stay"

User 13/09/2021

Great room, Great food, Great staff. We will defiantly come back a very enjoyable stay not too far from the City centre close to bus stops and a great view of the Tay at breakfast and no problem parking.

"Catch up with brother and partner"

User 13/09/2021

Excellent hotel, beautiful room in extension, food was superb and staff very nice especially the night porter. Always good have a great person to help in the late hours. Only problem is not having space in the restaurant for dinner on your 2nd night. Highly recommend this hotel but need to look at a dog friendly policy.

"4 nights in dundee"

F7479KPpeterw, St Helens, United Kingdom 11/09/2021

Great hotel, at affordable price. Good location for exploring dundee and Arbroth, and beeches between. Had great weather for september, but result was room was hot and stuffy due to lack of ventilation (at rear of hotel on ground floor, felt like a basement room! Room was very comfortable and spaceouse though.

"Fabulous Stay"

User 11/09/2021

Just returned from a very pleasant stay here with family. On our first night we ate in the restaurant and can only describe the experience as excellent. Food and service were outstanding. The outside space at the front of the hotel is great with a lovely view over the river Tay. You would need to be really fussy to fault this hotel. I also have to mention Tony the night porter for making our stay very memorable!! He was so friendly and helpful. The world needs more characters like him...we had such a laugh. Wouldn't hesitate to recommend a visit to this hotel.

"3 night stay"

User 06/09/2021

Me, my wife and our 1 year old have just returned from staying at the hotel over the weekend. We booked a family room which included breakfast on and got a good deal. The only let down was that after requesting a downstairs floor room we weren't told this wasn't available until checking in. Still wasn't the end of the world it just meant we had to keep our pram in the car. The family rooms were a very nice size and the cot the hotel provided was decent. Daily fresh towels delivered to our door each day as well as tea and coffee items was the current set up with Covid restrictions in place and you could request your room cleaned and bed made if you liked by putting a card on the door handle. The only downside to the family rooms was that they were far too hot! Even with the windows wide open our room just wouldn't cool down. They had a small fan there but with the size of the rooms it didn't do much. Breakfast was lovely. A wide selection of items from hot and cold as well as coffee machine. We had to book in advance a time slot for the Saturday and Sunday as these were the busiest days of the week for the hotel but this wasn't a problem and meant that we didn't have to go without anything or deal with overcrowding. Overall a very relaxed experience. Parking at the hotel is good. Large car park at the back of the hotel. The only thing that could be improved would be adding a larger area at the reception entrance for loading / unloading luggage. As there is no lift in the hotel carrying multiple suitcases, baby items and shopping bags down after checking out wasn't the easiest of tasks and required multiple trips to and from the car park. All in all we as a family had a great time. The hotel is clean and the staff were great with our baby! We would definitely return if we visit Dundee again.

"Jim and Kate"

User 05/09/2021

We visited this hotel and found it to be well worth the money. Despite being fully booked for a wedding the staff took the time to make us feel at home. The room was spotless and had a great night's sleep. Breakfast was plentiful and tasty and at a time that suited us

"Lovely hotel"

Anney59, North Ayrshire, United Kingdom 02/09/2021

My husband and I had a 2 night stay here. We had an Itison deal. So glad we chose here. Hotel was clean room was clean and comfortable. We had dinner on both nights. Could not fault it. Suzy and the restaurant staff were really helpful and nothing was a bother to them. Breakfast was buffet style but again enough to eat and an alright choice. They had scrambled eggs but I ask for a fried egg and not a problem. We actually had the same dinner both nights we enjoyed it that much. So thank you for a relaxing stay.

"Lovely Hotel"

User 29/08/2021

Hotel is lovely in a good location. Food was not as nice as it could have been so was a bit disappointed. To be honest think it was just a bad day I got them on as could not fault anything else. People around seemed to really like what they had so must have just been ours.

"Overpriced imo"

E2949XEsteves, Manchester, United Kingdom 28/08/2021

Set in nice grounds, but looking a bit dated inside, especially the bar/dining area, good views over the Tay from the tables in the garden/grounds outside the bar But to charge over £3 for a black currant & soda (really !!), Room was overpriced £100 ! Buffet breakfast was ok though,

"Great Location and friendly staff"

Katy M, PLYMOUTH 27/08/2021

Great location in Dundee for accessing local golf courses and places of interest. Restaurant meals good quality and value. Rooms adequate for a short stay clean and tea and coffee facilities provided. Large car park and very friendly staff.

"Superb setting and value"

Rolf W, London, United Kingdom 20/08/2021

This smart premises with outstanding garden and view offered excellent value for money and fine dining from a friendly staff. Do read about the history of the stately home at its heart and the redwood trees in the front.

"Another excellent stay"

Pamela A, Polmont, United Kingdom 18/08/2021

We have visited the Invercarse Hotel many times and have never been disappointed. Food is exceptional, staff very helpful and bedroom was lovely. All covid precautions in place for an enjoyable stay. I am sure we will be back soon.

"Great place"

Sherbit, Glasgow, United Kingdom 17/08/2021

Nice food, clean rooms, staff where so friendly and helpful, i even left a top and called a week later to be told it was waiting for me, stayed here a few times for work I would recommend tho upstairs is a little more dated, downstairs was great. Thanks guys

"Lovely break"

May54547, Coatbridge, United Kingdom 17/08/2021

Had lovely break here and will go back.staff were very polite and helpful,rooms were spotless and well was excellent.great location and near bus stop and views are lovely.would Recommend

"Fantastic Hotel"

steviecathy, Glasgow, United Kingdom 16/08/2021

We got a 2 night deal with Dinner on first night and Breakast over the 2 days,we slept in a King Room 220 with Patio Doors which was very spacious,huge TV also very clean,fresh towels,tea/coffee etc replenished daily and bin emptied,due to current restrictions these were left outside room,couldn't fault hard working staff servicing rooms.The food was exceptional in the evening and the breakfast was fantastic on both mornings,thank you Chef and Kitchen Staff,the Staff in all areas of the Hotel were cheerful,polite and professional so thank you. The Hotel is not far from Dundee City Centre and good to use as a base which we did for exploring places like Carnoustie,Arbroath or St Andrews etc. Would I use this Hotel again most definitely if ever in Dundee it was first class and great value for money.

"Scottish Thistles Grand Masters Hockey Tournament"

User 11/08/2021

14 field hockey teams from all over the UK and Ireland converged on Dundee last weekend. The Invercarse hosted a formal dinner and the entire hotel for that weekend was taken over by players, all over 60, and their partners. As the coordinator for the Hockey Tournament I have received over 200 excellent comments in whatsapp, facebook and by email about the staff, the facilities and the food. My partner and me also stayed there, our the room was spotless and welcoming while the aspect over the Tay River was fantastic. The bar had a good range of beers, lagers and spirits all reasonably priced. The closeness to both town and country was another 5 Star reason that we will be back.

"Scotland trek"

816barr, Liverpool, United Kingdom 09/08/2021

Could not fault this hotel one bit value for money great staff and room was spotless breakfast was excellent half hour walk into Dundee evening meal was fine great views from the garden having a nice beer

"Very dated rooms"

User 08/08/2021

I stayed here on a business trip. I have to say, I have never stayed in a hotel where everything seemed such an effort & the staff so miserable. The rooms were small and dated. I wouldn't choose to stay here again

"Lovely hotel"

Eleano28, Buckie, United Kingdom 07/08/2021

Great value break including dinner. Good quality menu and friendly staff. Would use the hotel again. Large car park. The location was good for accessing Dundee, Broughty Ferry and St. Andrew's. A happy place to stay.

"Great hotel just outside Dundee city centre"

christine0253, Glasgow, United Kingdom 07/08/2021

We have just returned from a4 night stay at the Invercarse hotel. We booked an executive king room and it had an enormous bed and a lovely bathroom with excellent walk in shower. There was liquid soap at the basin and liquid body wash/shampoo in the shower but no conditioner instead of individual bottles. The room was not serviced during our stay due to COVID restrictions but there was a bag of fresh towels toilet roll and bag of tea/coffee making stuff outside our door every day. If we needed anything else we just had to ask at reception. The breakfasts were lovely giving you the choice of full Scottish breakfast or cereal , bread,croissants,fresh fruit or yogurts with individual pots of jam honey marmalade and lemon curd. The restaurant at lunch or dinner was excellent too. The fish and chips and steak pie being our favourite. The restaurant is open to the public too so gets booked up quickly I would suggest if you have a long journey getting here that you book your slot before arrival as we noticed one couple being disappointed at not being able to eat at the hotel when they arrived as it was fully booked but the food is so good that I am not surprised that it fills up quickly. The staff here are also very friendly and do everything they can to make your stay enjoyable. We will definitely stay here again if we go back to Dundee. We booked a taxi to go into and back from Dundee it's self as it was easier for us than taking the car we noticed quite a few traffic wardens about it costs around £7/8 each way thanks again to the staff for making our stay so enjoyable

"Very poor room insulation; food good"

andrew1NorthWales, North Wales 04/08/2021

Upon arrival, the front desk receptionist was rude and unhelpful. Not exactly a pleasant welcome! Demanded payment up-front - this spiked my radar. Room was dated but clean enough. Noise was a serious problem. If you are a light sleeper look elsewhere. The breakfast was very good which was the reason I did not rate it as 1/5.

"Avoid this dreadful hotel. Poorly run. Building run down"

Hayley F, Shropshire, United Kingdom 03/08/2021

We had the pain of staying for one night in this dreadful hotel. The building is very run down (as most best westerns are) and in need of a total refurbishment. We checked into our cosy double, extremely small but the name suggests that so fine. About an hour in we are watching tv and this numatic drill sound starts, I think it could be a fire alarm so go down to reception and the ‘lady' says oh that's just the kitchen fans they stop at 9.30 at night (it was 4.30pm!!!) she continues sitting at the desk and on the computer like this isn't a problem. I then go in the bar and a much more hospitable member of staff goes to the room to see. In the meantime the hotel plumber goes into the room where my husband still is and says that there is a problem with the heating and shows him how to fiddle with the pipes if the numatic drill sound happens again!! We went out to eat dinner and didn't hear anything else from the heating. Went to bed and at 2am the drill sound happened again. Luckily hubby fiddled with the pipes as the plumber said! There's so many nicer hotels in Dundee to stay at. I don't feel this is acceptable, no discount or complimentary anything.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your recent stay. I apologise that you encountered issues with the radiator in your room which had a deterimental impact on your stay. Unfortunately I was not aware of your complaint until I saw your review, which is disappointing as I could have tried to minimise the disruption you experienced. We have since rectified the issued we faced with plumbing. Again, please accept my apologies for any inconvenience you faced during your stay.

"Great hotel"

User 03/08/2021

Just back from 2 night break. The hotel is lovely. Our room was great bathroom was amazing. The staff are very friendly and helpful. There was a slight mistake with our bar bill someone had charged drinks to our room. Mentioned to reception staff and they very quickly sorted it out in no time. The hotel has lovely grounds and we managed to sit outside for a drink. My only small gripe they didn't have a great deal of choice of white wine. That is a personal choice for me but I wouldn't hesitate in staying again.

"Great Hotel, but breakfast arrangements badly let it down"

Mutchie, Aberdeen, United Kingdom 01/08/2021

Just had a two night break. Hotel great all felt very safe and covid secure. Plenty sanitiser points, rooms had small packs with all tea coffee etc in sealed bags, as was the TV remote. Had drinks in bar again served at table by very friendly staff, ate in restaurant second night again all very safe and table service. Felt hotel was doing everything very well, until breakfast. On first morning a lot of people walking about in restaurant without masks on, and staff not reminding people to wear them. Everything was buffet so had to serve yourself tea/coffee, toast etc. Felt fairly unsafe yesterday, as we are all using the same tongs, opening the bread containers etc but this morning was really bad, at one point there were 5 people hanging around for the hot food, coffee machine is in the same area and you couldn't get to it because of the queue. Another couple of people standing waiting for toast, others squeezing past people to get cereal or jam, had to return to my table twice before eventually getting a coffee. Would be so much better if you could at least have table service for the tea coffee and toast. Again a number of people not wearing masks while getting their breakfast and nothing said. Was the most uncomfortable I have felt for some considerable time. Lovely hotel, great location, but would be very reluctant to go back or would avoid having breakfast if I returned in the future

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your recent stay with us. I am glad that you enjoyed your stay but that you found that the breakfast experience was disappointing. As you will have noticed, we have very stringent covid measures throughout the hotel, some of which you alluded to. Unfortunately, whilst we can politely ask guests to wear a face covering and remind them when they forget, we cannot physically enforce this. We do have signage throughout the hotel and restaurant reminding all guests to wear a covering. The hotel is a 1 metre social distancing zone. We have placed distancing floor stickers throughout the buffet area so that whilst queueing, our guests do maintain distance between each other. I do not accept that guests are "hanging around" as we operate a queueing system for the staff served hot buffet. Unfortunately queuing is a necessity in many settings now due to distancing requirements, including when entering retail, visitor attractions etc. We also have hand sanitising stations at every area where touch points are shared and signage to direct guests to use these at all times. Our staff also routinely wipe shared touch points and equipment throughout service. As of 9th August 2021, all social distancing restrictions are due to be removed in Scotland. We, however intend to keep many measures in place for the safety of our guests and staff. I apologise if you felt uncomfortable, but we do have strict protocols in place and an independent risk assessment for these. I do hope that you would reconsider staying with us in the future.

"Good value for money"

John k, Glenrothes 29/07/2021

Overall our stay at Invercarse Hotel was very enjoyable, accommodation, staff and amenities were of a high standard. Beautiful views over the River Tay. Would recommend this hotel to friends and family and will definitely make a return visit soon

"Great hotel"

sandyd507, Aberdeen, United Kingdom 28/07/2021

First time here great hotel with good views over the Tay . All staff very pleasant and helpful think it is the best staff we have had at a hotel great food lovely breakfast with plenty choice ate in the restaurant both nights good choice and great food will be going back

"Great Experience."

M2076DCmarkm, Bacup, United Kingdom 27/07/2021

I stay in Dundee on business a lot. This is my hotel of choice. Friendly staff , great price , good food , ( Hopefully coming out of lockdown, menu choice will increase) I was upgraded to family room. Very spacious, modern , massive bed. Fresh smelling. Plenty of sockets , USB ports , large tv Bathroom modern, power shower. The views are amazing . If you are traveling to Dundee, I would recommend this hotel. (It ticks all the boxes ) Great Breakfast Free parking Wifi Good evening meal ( I chose the fish platter) Friendly staff Good location. For the best deal call hotel direct .

"Great Overnight staycation"

Junia M, Scotland, United Kingdom 25/07/2021

In short the management & staff know how to care for guests. The hotel is spotless (a big plus) the staff make the hotel-attentive welcoming and from housekeeping to service, food etc this hotel is on the ball. Having searched hotels we had previously stayed at (well known 5 star in Ayrshire and Perthshire) we were disgruntled at the inflated prices all around the country with the exception of a few including Invercarse Hotel, well done. I hope if and when things resume to a “normal “ people will continue to give such businesses like this hotel their business


lorrainemcelwee, Eglinton, United Kingdom 25/07/2021

staff very helpful room very clean. excellent staff. well organised hotel. internet very good. breakfast service excellent even with a young child. well situated hotel central to Dundee or if you wanted to travel out of town.

"Another Great Stay in Dundee"

User 15/07/2021

Invercarse so handy for visiting Dundee & only 20 minutes from St Andrews. Great Food Great Service in a Lovely setting overlooking the Tay. Stayed here 4 times in the past year & we will be back. mins

"Excellent stay - highly recommend!!!!"

AlisonMcT69, Hampshire, United Kingdom 12/07/2021

Another wonderful stay at this beautiful hotel. The staff are so friendly and approachable .....nothing too much trouble. Our room was very clean, comfortable and well stocked of teas/coffees etc. The Restaurant has breathtaking views of the beautiful hotel garden and the River Tay. The food is exceptional and there is a great variety offered on the menu. The cakes in the lounge were delicious too! Especially the carrot cake! The lounge/bar area is so relaxing and it's great to see the hotel supporting local Dundee breweries.... The Dundee gin was lovely! Love staying here and would not go anywhere else..... You can't improve perfection! Looking forward to our next visit already!! Thank you so much for everything.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review Alison. It was a delight having you both back to stay with us at the hotel and I'm sure the whole team will be pleased to read your positive feedback. I look forward to welcoming you both back to the hotel very soon.

"Lovely stay"

User 11/07/2021

We just spent 2 nights here, and had a lovely stay. Had dinner there on our first night and the food was good. Breakfast was nice. All friendly staff, lovely garden to enjoy a drink. Room was clean, with lovely shower. Only down side was our room was extremely warm, yes there was a fan in room, and windows opened, it is summer after all. We were on the first floor, facing a car park. Will be back! Thanks

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. I'm delighted to read how much you enjoyed your visit and do hope to welcome you again very soon.

"Enjoyable stay"

al79mac, Peterhead, United Kingdom 07/07/2021

Staff were very polite and approachable, dealt with any needs. Despite covid times it was a very enjoyable stay. Rooms were great especially my mum and dad disability room, which was great for them. The only nag was the 3 idiots that came to the bar on our last night, being rowdy and not wearing masks, where other guests were when needed. Otherwise very nice place to stay.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback. I'm pleased you enjoyed your stay and hope you choose us next time you are in Dundee.

"Lovely stay"

User 30/06/2021

We enjoyed our two night stay. Lovely room, friendly, helpful staff and good breakfast. We had a special two night deal that was very good value for money. Nice garden area and handy bust stop for getting into town.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. We hope to welcome you again soon.

"Welcoming hotel with great views"

Mark J, Wales 23/06/2021

Stayed for one night on tour of Scotland, room was spacious, clean, modern and well equipped. Lovely beer garden at front of hotel with great views over river, great in June as stays light until 2230 hrs. Food in bar was excellent and staff were friendly, would definitely stay again!

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. I'm delighted you enjoyed your stay and that you intend to book to stay again. We hope to welcome you back soon.

"Great stay in Dundee"

srablair, Lytham St Anne's, United Kingdom 22/06/2021

We had 2 nights here and thoroughly enjoyed our stay. Room was comfortable and clean and we were well looked after. Amenities pack was provided for tea and coffee and biscuits so we were looked after whilst adhering to covid processes. On the second day housekeeping left a bundle of fresh towels and tea and coffee making so we didn't go short of tea, a must have for me during any stay. Comfortable bed and windows that are easy to open, essential on warm nights. A lovely quiet hotel and we slept really well with no disturbances until the soft sound of the birds waking up in the morning..bliss. Plenty of hot water for showering. Good Wifi, well positioned TV. We didn't have time to try the restaurant this time as we were eating whilst out and about, but if love to cone back again and try dinner here. The feel of the hotel is of a welcoming country house but all modern comforts you'd expect. Friendly welcoming people on reception. Plenty of car parking. Felt very safe and comfortable.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your very positive review following your 2 night stay at the hotel. I'm glad you enjoyed your visit so much and that you plan to return. We look forward to welcoming you again soon.


JuliaMac1971, Pitlochry, United Kingdom 22/06/2021

Just returned after my second visit in the space of 4 weeks. The hotel is in a good location. We opted to leave the car at home but found the hotel easily accessible by public transport with regular buses stopping/picking up right outside. Top marks for cleanliness. Plenty of sanitiser points dotted around with remote controls and tea/coffee supplies being in cleared sealed bags. Food is tasty and plentiful and served piping hot. Plenty of choice to suit all tastes. Drink prices were very reasonable. If you can, get an upgrade. This time we were in Room 134 - generously proportioned with a massive bed that was so comfortable I thought I was sleeping on the biggest, fluffiest pillow. I cannot go without mentioning the staff. Super friendly and attentive without being in your face. No matter what time of day we interacted with them we were met with a cheery hello and smile. Ten out of ten!

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review and your fantastic feedback following your stay with us. I know all our team will be pleased to read your kind comments about how well you were looked after. I do hope you choose us again when you are next in the city!

"Myself and my partner was excited to stay here and on first arrival all seemed well..."

User 19/06/2021

I think the manager should review the law and what is an acceptable way to deal with paying customers. Are you running a hotel or prison? In our 3 night stay we was informed that we was not allowed to sit in the garden or even stand outside the hotel. We was told by your staff that we must go to our rooms or else our room would be cancelled. This is outrages and we will not be back to stay at your prison of which we paid to stay. Neither me or my partner was consuming anything from the bar just sitting on the grass in the garden. What has this world come to?? As grown adults we do not expect to be given a curfew for bedtime by your staff.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback following your recent stay. As you will be aware, the rules regarding hospitality opening times and operating guidance are quite complex and our staff are following the regulations very closely. I do accept however that there are instances where the rules can appear to have anomalies and confusion can sometimes arise. I apologise if you felt this was not handled correctly on this occasion.

"Lovely break"

Kitchin2013, Dalton-in-Furness, United Kingdom 14/06/2021

Just spent two nights at this hotel, can't fault it. Lovely surroundings, gardens and parking. Very clean, dining room has great view. Food , evening meals and breakfast spot on. Staff all very friendly and efficient. Would well recommend.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. It was great to read how much you enjoyed your stay. We do hope that you can visit us again soon.

"An Enjoyable Stay "

User 13/06/2021

Just returned from a 2 night stay at this lovely hotel. The staff, especially the waiting staff were amazing. They were very attentive and nothing was a bother. The staff are an absolute credit to the hotel and should be credited for their professionalism in how they relate to customers. In rhe dinning area my wife and I were accommoded us in an area that suited my wife who is deaf. We didn't like the house wine as it was very spicy and we we were given a sample of other wines to chose from. The minute steak was amazing and I would highly recommend this. We upgraded our room and it was worthwhile. A visit to the Botanic Gardens, a few minutes walk from the hotel is recommended . If you want a few days of peace and quiet book this hotel as you will not be disappointed.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback following your recent stay with us. I'm delighted to read your comments and in particular the warm words you have for our staff. We are very lucky to have such a good team at the hotel. I'm sure they will be very appreciative of your comments. I hope we can welcome you back again soon.

"Lovely staff and hotel"

Danny_Mac373, Glasgow, United Kingdom 06/06/2021

Just spent a lovely weekend here. Lovely hotel, lovely room, lovely staff, who are a real asset to the hotel. Special mention to Josh and Jack in the restaurant, very helpful and professional. However, all staff were great - night porter, reception, dining room, bar, room. Whoever looks after the garden deserves a medal too, it is beautiful! Felt very Covid-safe, plenty of sanitising visible. Plenty of dispensers available throughout hotel, cleaning of touch-spots, staff sanitising their hands. Ventilation spot on. Would highly recommend this hotel and look forward to returning soon. Thanks to everyone who made out stay memorable.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your recent stay with us! I'm very happy to read how much you enjoyed your visit and that Josh and Jack in particular had looked after you whilst you were here. I have passed on your feedback to them and they were delighted. The whole team will look forward to welcoming you back soon!

"Best Western Dundee"

gisbourn, Middlesbrough, United Kingdom 01/06/2021

Warm welcome, lovely staff. Our room was immaculate and a good size, the large walk in shower was great and the complimentary refreshments pack really good. We ate there on the evening and the food was fantastic with excellent service.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your positive review following your visit to the hotel. I'm delighted you enjoyed your stay and hope to welcome you back again when you are next in the city!

"Excellent stay"

md0n, scotland 30/05/2021

Loved our stay. Staff so nice. Excellent food. Beautiful gardens to front with views to the river Tay. Loads of parking spaces. Our room was recently refurbished. Super king bed, sofa and walk in shower. Great comfy bed and nice linen/towels. Fan, hairdryer, iron, tea n coffee etc all supplied. Yes it's a couple of miles from the centre but it's a lovely walk in along the river. Hotel is round the corner from the Botanic Gardens which is a peaceful oasis to relax.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. It's always great to receive such positive feedback and I'm sure the whole team will be delighted to read how much you enjoyed your stay. Hopefully you choose us again if you are visiting the city again.

"Fantastic hotel and location"

ChilledOotTravels, Scottish Highlands, United Kingdom 20/05/2021

Loved the room and the facilities of the accessible room. The bed was so big I nearly needed my sat nav to find my way out of the bed! Having loads of sockets and USB ports especially next to the bed was fantastic. The parking was super handy too. Oh and I loved the HUGE TV! The staff couldn't have been more helpful and even upgraded me to an even posher room as there had been some kind of weird glitch due to covid lockdown and I had ended up with 2 rooms for 1 person but only paid for one.

Sean Burke, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your very positive feedback following your stay with us. I'm delighted you enjoyed your stay so much and do hope you can visit us again soon!

"Lovely hotel"

User 12/05/2021

Very comfortable bed, room and bathroom clean with extra pillows, coffee making facilities, iron, hairdryer etc. Easy parking, great location. Staff are all so helpful and pleasant. All hotel facilities great,

"Great hotel"

ajadwhittaker, Sheffield, United Kingdom 08/05/2021

Always stay at Invercarse when in Dundee. Ideal location, friendly staff and comfortable rooms at good rates! Nice restaurant with great breakfast and evening meals. Best rates if you book direct. Free wifi too.

"Very Clean and Comfortable Hotel."

Rosemary S, Glasgow, United Kingdom 05/05/2021

Stayed here for a weekend visiting family. All staff were friendly and helpful and our room was clean and comfortable. Covid measures were strictly adhered to, so we felt very safe. Breakfast was amazing, well cooked and portions were large. Will definitely stay here again.

"Family stay"

callum785, aberdeen 02/05/2021

Stayed Friday to Sunday booked 7 rooms ,unfortunately they were spread all over hotel , When we found rooms they were perfect but just found going upstairs we young children a wee bit hard for the family room Friday night family went to restaurant and waited some time to be severed we had area to ourselves yet staff seem to take a while to actually take any orders , The Breakfast waitress really was a great ambassador to this hotel really helpful and found time to speak to to young kids WELL DONE HER she remember all the kids names and which family they belonged to ( for both days ) . We sat outside on Saturday again for some reason staff were to busy with other people to take any orders we had to ask a waiter for service , Again Saturday night same thing sat for 20 mins before any staff came to ask if we needed anything ..I understand it was busy but all customers should be treated the same. A bit more training for the staff needed on customer service. I will say once staff spoke to us they were brilliant and helpful There were a couple problems with Billing and Pricing ie near £30 for 12 sandwiches for kids (did get refund after complaining) I understand lots of places are trying there best now we open so accepted mistakes will happen And would I use this hotel again yes I would ..Could be done with a back door from carpark to help with unloading/loading of car (we stayed in room facing carpark so a bit of a trek to reception then all way back to other end of hotel . lacked a lift so taking buggy up and down stairs was a bit of a struggle. Overall a good hotel and would recommend the food was excellent

"Fantastic find"

User 28/04/2021

I have stayed at a Best Western in Newquay a few times around 9 years ago, it wasn't the best and did I confess put me off a little however so glad I booked this place. Beautiful hotel, clearly perfect for weddings, straight out of lockdown and very customer orientated, great views, my room was lovely and the food was great.

"Fantastic Meal"

angela r, Dundee, United Kingdom 11/12/2020

Here for a family Lunch recently. The Restaurant is a lovely relaxing space. The Staff were welcoming and friendly. The food was excellent, beautifully presented and reasonably priced. Would recommend highly to others.

"This hotel is simply the best in Dundee!!!"

AlisonMcT69, Hampshire, United Kingdom 06/12/2020

Absolutely loved our stay in September. Nothing was too much trouble. Staff are wonderful and make you feel so welcome.They are always so friendly and polite. Accommodation is first class and the food served in the hotel restaurant is delicious. The views of the lovely hotel gardens and River Tay from the hotel restaurant are breathtaking. We would not stay anywhere else in Dundee... Nothing could match this hidden gem.

"Covid escape"

greenwoodclark, glasgow 01/11/2020

Booked 2 nights to fit in visit to V&A and to meet up with family. Invercarse Hotel was an excellent choice. Staff very helpful, rooms excellent, value great and given covid restrictions restaurant food very good. Botanic gardens are a must.

"Dundee visit"

88gib, Newcastle upon Tyne, United Kingdom 29/10/2020

A lovely, friendly, clean hotel, staff went out of their easy to make the stay really great, in a lovely position with views of the Tay and close the the city. Loads of parking and lovely outside space. The family room I had was very clean and spacious. Ideal for me and my teenager! Great stay.

"Nice Frendly Hotel"

User 29/10/2020

I always stay here when in Dundee. The staff are always friendly and helpful. The rooms are nice with the King size room having an attractive rate compared to some others in the area. The closest one to Ninewells Hospital. Restaurant has nice views over the river and the food is always extremely tasty.

"Very good"

MartinG498, Dundee, Scotland, United Kingdom 25/10/2020

Very nice stay and very well looked after. Nothing was too much to ask and given everything that's going on right now couldn't fault it. Shout out to Derek as well as he was very friendly and put up with us very well

"Fabulous break in Dundee"

User 24/10/2020

Excellent stay at Best Western Invercarse location excellent easy to get into town with plenty of parking. Fabulous views from restaurant and all staff really friendly and attentive. Breakfast varied and plentiful and really tasty. Room was serviced as required great facilities and hot water morning or night. Fabulous stay in a lovely city.

"Excellent hotel in Dundee suburb"

Dane L, Ayrshire, United Kingdom 19/10/2020

We had an excellent stay at this hotel. Staff very friendly and helpful. Breakfast was excellent and hearty. Dinners, though on reduced Covid menu, were excellent and plenty to choose from. Room very clean and comfortable.

"Beautiful hotel and lovely stay"

karensales1, Aberdeen, United Kingdom 11/10/2020

We stayed here from 8-10 October with our six month old son and it was a very enjoyable hassle free stay. Prior to arrival we emailed to enquire if we could have a travel cot and room with lots additional space given the copious volumes of items needed for a baby and they arranged this for us no bother. We were even offered the option to upgrade to a king size suite for a small charge which we took full advantage of - the room was beautiful and the bathroom simple outstanding. During our stay we never heard another guest so noise is defo kept to a minimum. Covid measures are too notch throughout the hotel eg towels are left in sealed bags outside your room, the remote control in in a sanitised bag and not to be removed , tea and coffee refills are in bags etc. Masks are worn by staff . We felt very safe during our stay. Overall we would stay again. The only criticism we had was that there wasn't a lift (abs we hadn't read that in the policy) and we weren't offered assistance with our luggage. Otherwise cannot fault this hotel and will defo be back


peterwP5127YZ, Cardross, United Kingdom 11/10/2020

Friendly, efficient service, lovely room, excellent value. Food in the restaurant was delicious and service excellent. Can't comment on the breakfast as we didn't partake. Checkout was fast and efficient.

"Fantastic all round"

Passport11695330667, South Shields, United Kingdom 29/09/2020

Stayed due to a business trip at Nine Wells and was offered the best room in the house. Room service was quick and food delicious. Breakfast was fantastic and the view was outstanding. Would highly recommend.

"Overnight stop "

skin-town-gal, Northern Ireland, United Kingdom 28/09/2020

We stayed for one night only but were very impressed. We had a fully accessible room with its own parking space for disabled badge holders. The bathroom was fully accessible, with full wetroom. There was ample space in both the bathroom and bedroom for manoeuvring a wheelchair. There was also an adjoining bedroom for other family/carers, if necessary. The restaurant was busy but staff were incredibly efficient and helpful. The food was really good. Thank you for an enjoyable stay.

"Very relaxing"

User 28/09/2020

Very relaxed atmosphere no hassle all staff very friendly and polite. We really enjoyed our food in the restaurant. Felt really safe as hotel was following government guidelines I would definitely stay here again

"September Break"

David O, Sheffield, United Kingdom 24/09/2020

Our visit with friends to Dundee was enhanced by staying at this hotel. It is situated in a really good position on the outskirts of Dundee with plenty of parking. The executive rooms were good in size with everything we needed. The hotel staff were brilliant and the food, particularly in the evening was of a very high standard. The bar was friendly with a good atmosphere. We would highly recommend this hotel.

"Welcoming staff and Covid safety brilliantly managed"

User 21/09/2020

Stayed for 7 nights and advised that we had been upgraded to a hug e room in the new section of the hotel at the back. Excellent location, friendly staff and good food. The evening menu was limited so we tried out almost all the dishes in the 6 evenings we eat at the hotel. All main dishes were very good. We had the added bonus of 25% off evening meals from Sunday to Thursday. Had a couple of minor hiccups at breakfast with cooked food arriving before the cereal but the errors were managed ok each time and fresh food brought out later, at the correct time. Housekeeping didn't enter guest rooms whilst we were there but always asked if you wanted anything and left wrapped bundle of clean towels and bag of tea, coffee, biscuits etc each day if required. We witnessed the full airing of vacated rooms and cleaning process between guests departure and arrival. It all made us feel very safe in the current climate.

"Great stay"

benthiback, edinburgh 21/09/2020

Just back from a one night stay, DBB with tea or coffee on arrival which turned out to be excellent value. Staff were all great, without exception, all helpful, friendly and efficient. Upgraded to a king size room, which was large and comfortable, bed and pillows were sublime and shower was superb. Food was first class, well prepared, presented and of a high standard. Add the best pint of McEwans 70 shilling i've had in many a day, this topped off a truly relaxing and enjoyable stay. Will definately be back.


User 12/09/2020

Just back from an overnight stay for my birthday. What a great stay from start to finish. Got our room upgraded which was lovely. The girl at reception was so friendly and welcoming. The food in the restaurant was delicious and again the staff in the restaurant were lovely. High standard of cleanliness throughout. Enjoyed it so much we have rebooked for October. Thank you once again

"Food and staff are outstanding."

grahamb1961, Galashiels, United Kingdom 11/09/2020

We stayed here for the weekend just recently with two other couples. What a fantastic weekend! if you do nothing else when you are here, make sure you have the food in the restaurant. Second to none, fresh, deliciously tasty and no scrimping on your plate. the rooms were beautifully clean with fresh towels and a new coffee and tea'bag' left outside your room every day. The beds are very comfy and there are more pillows in the wardrobe should you need them. The bathroom is huge with a decent shower. Ours was over the bath but another of our friends had a huge walk in shower. Hand soap and shower gel are on the wall If I had one comment it would be say that the hotel seemed to be under staffed, especially at the bar. They ask that they come to your table and take your orders if you are outside on the terrace but in fact, nobody comes out to the terrace to make sure that there are no more drinks required. We were there for the afternoon and had to keep going inside to get service although the barman knew we were there! in all fairness he seemed to be on his own so... other than that, we had no other problems or faults. Staff to look out for are Derek who works at the breakfast time, seemingly does lunch as well, looks after the bar and was there to do evening meals as well. Susie the restaurant supervisor is a force to be reckoned with. Great humour matched with excellent service from her and her staff. Poor Josh was the one that was left with us at the dining table after our meal on the last night. He worked really hard the guy to keep us watered as much as he could. All in all an excellent stay and I would not hesitate to recommend this hotel to anybody in the future. one word of warning, if you are planning to walk into Dundee centre from the hotel, it's three miles there....and three miles back! Just a short walk from the hotel is the Botanic Garden and just 100 steps after that is a fab little restaurant called The Riverside. Again great food with great service, situated adjacent to the airport literally next to the runway where you can watch the planes landing and taking off.

"Make sure you eat here"

642MaryH, Margate, United Kingdom 11/09/2020

Stayed here for one night. Professional staff who were helpful and attentive. Room was spacious and bed so comfortable. Bathroom huge! We decided to eat here and thank good we did. Food is outstanding, some of the best I've ever eaten. I didn't want the goats cheese starter to finish. Your chefs are fabulous and on par with top restaurants. Unfortunately the cold water in shower/ bath was not working well and the room was next to the kitchen extraction fan which we could here. However these didn't distract from our stay. I mentioned it when checking out to receptionist and she adjusted our bill accordingly so thank you. Area is nice for walks but it's quite a long walk into Dundee from hotel (3 miles) so probably better to drive in


joeeggGreenock, greenock 10/09/2020

We have just returned home from this hotel and had stayed 2 nights D.B&B on 8th & 9th Sept. room 109. This was our first break away this year due to the pandemic and my wife and I were apprehensive. We chose this hotel as it is in a scenic location and the reviews were good. Its an ideal location for touring the east coast of Fife and Angus. The room was comfortable and sleep quality was good . The restaurant staff wore face masks in the dining area The food was very good; the first night we opted for the prawn cocktail starter followed by the fish platters. The second night again prawn cocktail for starters, my wife having the burger and salad whilst i had and would recommend the steak stew with veg and chips. Both nights we had sticky toffee pudding for dessert. Breakfasts were served from 7am with table service, having the choice of full Scottish breakfast AND or continental. You really can ask for as much as you like, so for the benefit of the big eaters it is as good as a buffet. Suzy served us for both evening meals and was helpful, welcoming and very informative She reinforced the need to book a table early , thanks again. Fraser seved both breakfasts and nothing was a problem for him, even when I asked for more toast and an extra sausage. Both staff are a credit to the hotel. When checking out we had a minor issue with the bill which was speedily and efficiently resolved by the hotel owner and had possibly been a misunderstanding. All in all we had a pleasant and memorable stay in this hotel and I would recommend it


User 08/09/2020

A lovely quiet hotel in a great location. Rooms are very comfortable and exceptionally clean. What I really like is the lighting. I've stayed at so many hotels that are so dimly lit that I don't know if the light is on or off ! But not at the Invercarse. Lamps for soft light and a good bright ceiling light. Perfect. The food here is delicious and there's a lovely view from the large restaurant windows. Staff always make you feel welcome and are friendly and helpful. A special mention to the waiters/ waitresses for doing such a wonderful job and still managing a smile behind their masks. We thoroughly enjoyed our stay here and will definitely return. Thank you Best Western and the staff at Invercarse Hotel.

"Covid Visit "

444barryj, Cumbernauld, United Kingdom 07/09/2020

My family and I recently stayed at the hotel. The staff were very professional dealing with the current situation we find ourselves in. You could see they had thought of everything. The staff were really friendly, particularly the woman with the short red hair and glasses, (I think her name might be Michelle) who was great with my kids. She really made the effort to listen to my 2 year old talk about pirate ships when she could have easily left. The family room was huge and perfect for a family with small children. We decided to have dinner at the hotel but didn't have a reservation. The staff were really accomodating at let us eat our meal in the lounge. Sadly the meal was very poor. My steak gave me a proper work out to cut and the chips weren't cooked correctly. My daughter's chicken goujons were inedible and were rock solid. We gave her my wife's side of Mac and cheese so she didn't go hungry. I'm not one for complaining as I know staff are working hard but had to mention my daughter's dinner. The waitress took it away and took her meal cost off the bill. However when I paid the bill in the morning it was included and so was the 25% the was supppse to be off l. I hadn't noticed until my wife mentioned the difference in prices when we were in the car. It was too late to go back but could have been an honest mistake. I don't want to end on a bad note so would like to mention how good the breakfast was!


User 06/09/2020

Hotel was lovely great view food and service was excellent staff very friendly bed was comfortable room was clean tidy and enough for our needs.plenty of hand sanitizers all throughout the hotel would recommend

"Great stay"

raithrgr8, kirkcaldy 03/09/2020

Stayed here for my partners 50th Birthday wanted a wee break away not far from home We had a great time Room was large and clean ,Hotel well kept and tables and public areas cleaned regularly Breakfast was great very good quality and you can have full cooked breakfast or Continental or both if you like Restaurant was great too ww ate here twice and food was great on both occasions as was the service (special mention to Suzy in restraint always had time to make you feel welcome and have a wee socially distanced chat all staff at hotel very professional and welcoming though All in all a very pleasant and comfortable experience given current Covid times Would definitely use again in future

"Great value and friendly staff"

epot20, Warsash, United Kingdom 30/08/2020

Every member of staff we met was so friendly from reception, to restaurant to the cleaning staff respectfully stepping aside in the corridors. COVID measures all in place. Our room was large and spotlessly clean. The bed was gigantic! Sadly the bathroom was rather tired and the extractor fan was very noisy. Excellent value for money.

"Brilliant stay!"

BGirl79, Southampton, United Kingdom 30/08/2020

I don't know where to start. My stay was super enjoyable, staff extremely helpful. The hotel is conveniently located close to the city centre, has got a large and very secure parking. The hotel benefits from fantastic views from the dining/bar area. My room was quite spacious and very clean. The hotel managed the covid guidelines extremely well, everything was sanitised and super clean. I ate in the restaurant twice and food was delicious and home cooked. Restaurant staff was very friendly and tried to do everything possible to accommodate all my requests. I cannot wait to get back in October. This hotel is an example of how well some businesses deal with the current difficult situation. It was a pleasure to stay and I look forward to come back.

"Value for money"

User 30/08/2020

Easy to find, good location. Big free car park behind hotel. Friendly staff at reception with prior check-in option via internet in Covid times. Small double room felt spacious (compared to London hotels..). Did not use bar or restaurant but it was well frequented by other guests. Internet a bit flaky. Overall a positive experience.

"Seafood lunch."

User 18/08/2020

Excellent Seafood platter today. Very fresh and a excellent lunch. Greeted at the door by the friendly Nadine. All staff were excellent, place was busy. Will definitely be back. Coffee was lovely to and piping hot. You can't go wrong.

"Road trip"

crazimasie1, Greenock, United Kingdom 11/08/2020

Headed south from the Moray area and decided to stay another night on our road trip. Booked via Booking.Com and managed to get a family room. Hubby and 4, 1/2 yr old granddaughter promptly dealt with by staff and allocated room 222. Room was huge with a extra king size double bed, a fold down futon bed and a walk-in shower room. Massive tv, ironing board and tea/coffee making tray. Our room was so comfy and spacious and very freshly decorated. We decided to book a meal for 7pm. We were shown to a window table overlooking the front gardens and views out to the River Tay. The lady who attended us was so friendly and helpful assisting us with things to do and attractions in town. Hubby had the fish/scampi combo, granddaughter had fish gougons/skinny chips and peas and i went for beef casserole. The food was stunning and large portions and great value for money. The hotel was very clean and obviously one highly used for functions and weddings. The front garden is surrounded by very impressive mature fir trees and has outdoor tables and chairs. Definetely a hotel to return to in the future and recommend a visit.

"Lovely 2 night stay"

Lesley J, Glasgow 05/08/2020

Stayed here for 2 nights B&B with my husband, brother and sister in law. We also ended up booking dinner in the restaurant both nights. The hotel is lovely and clean and situated on beautiful grounds. The food was amazing. Last but not least the staff were pleasant, cheery and friendly. I would not hesitate to recommend this hotel and hope to be back again Lesley Johnston

"It's a Best Western What's not to love?"

ludlowcca, Manchester, United Kingdom 04/08/2020

I love Best Westerns. For a start they always have the best staircases. The room was spot on, especially the tea/coffee/biscuits. The customer service was excellent and the breakfast was phenomenal (and so it should be for twelve quid). I'm vegetarian and asked for a veggie breakfast, they gave me everything including 3 veggie sausages and some flat potato thingies which I think are a Scottish speciality. It was a brisk 3 mile walk into Dundee which I consider to be a perfect location for walking into the centre. It's on a lovely road and admiring all the gorgeous houses we could never afford in a month of Sundays kept us occupied on the walk in to town.

"Worth a visit."

Sue W, Shrewsbury, United Kingdom 02/08/2020

An excellent hotel that I would highly recommend. Lovely staff, fantastic room with a fabulous walk in shower. Great location and great value for money. We had a delicious meal in the restaurant and I couldn't fault anything.

"Classic and warm"

User 31/07/2020

A fantastic quiet location with great access to the city. Lovely rooms and very welcoming and comfortable. The food was excellent and the staff made the experience so much more fun. I will definitely be back

"A nice place to stay"

940scotd, Coatbridge, United Kingdom 27/07/2020

Really good location. Staff are so friendly and helpful. Hotel is very clean, rooms are big and the bed was really comfy. Food is good, portions are generous, but don't eat too much dinner because breakfast is huge! Next time I'm in Dundee, I'll stay here again. Well done all.

"Great value"

HappyFifers, Fife 23/07/2020

Stayed on 17/07/20 amidst this pandemic, hotel well set up to ensure compliance and staff very well versed and really pleasant throughout our stay, really friendly and helpful from start to finish. Hotel could maybe be described as dated but from what we saw spotlessly clean as was the room. We stayed on a DBB deal and the highlight was easily the dinner. Best lentil and ham soup I've ever tasted which was perfectly seasoned followed by a superb curry and my partner had macaroni cheese, all clearly home made and nit just thrown in a microwave, we were really impressed. Breakfast was also fine but not a patch on dinner. Nice hotel and setting and would certainly recommend.

"Brilliant wedding weekend."

papryde, St. Andrews, United Kingdom 16/03/2020

Me and my husband attended a wedding in the Invercarse hotel in Dundee. We stayed on the Friday and Saturday night. I had booked a double room but was surprised and delighted, when we checked in, to be informed that we had been upgraded to a super king room at no extra cost......bonus. We had a meal in the restaurant on the Friday night which was lovey. The service was excellent. At the wedding the staff were all so helpful and very attentive to all the guests. The meal was served with great efficiency and professionalism and was delicious. Nothing was any bother for the staff. They are a credit to the hotel. We'd be happy to stay there again or be lucky to attend another wedding there. Keep up the good work guys.

"Nice one night stay"

alan57muir, Stirling, United Kingdom 21/02/2020

Stayed here for one night & was very impressed. King room was well appointed with very comfortable bed, large tv, tea & coffee making facilities & good bathroom with shower. Dinner was very good, reasonable menu & prices. Recommend seafood platter. Not many people in & that may have been reason dining room wasn't overly warm. Nice comfy seat bar area too. Breakfast was buffet but was good choice. Staff very friendly, good parking & not too far in car from City Centre.

"Funeral Tea"

dundeetravellermrshc, Dundee, United Kingdom 21/02/2020

Friendly staff. Visited for a funeral tea. In a nice spacious upstairs room. Very Nice spread,of sandwiches albeit starting to dry out (put out to early) tasty sausage rolls, and varirty of cakes, good service from young staff, plenty tea and coffee.

"Excellent stay "

User 20/02/2020

Only stayed for the one night, but was very impressed. Reasonably priced stay, pleasant staff, very nice bed and a great breakfast. About a 10 second drive from Dundee airport, but still very quiet location. About a 5 minute drive from city centre. Stayed on business, but would definitely recommend!

"Very enjoyable stay"

Angela J, Motherwell, United Kingdom 20/01/2020

We stayed as a family of 4 for one night. We had a family room which was lovely and very comfortable. The staff were very friendly and helpful. The food was amazing and the buffet breakfast was very enjoyable. If I visit Dundee again I will definitely be booking this hotel.


shazzabee1981, Cowdenbeath, United Kingdom 19/01/2020

Last minute booking that was In our price range. Was pleasantly surprised when we drove up to the entrance. It looked amazing. The girl on reception was lovely and greeted us with a smile which is always a good thing. Within minutes we had our room card. We were upgraded on our stay. Not sure what the upgrade was but the bed was huge and was very comfy. The room was nice and clean with plenty space. The shower was very good with good pressure. Free WiFi in the hotel but couldn't get the smart tv to connect which wasn't too much of a problem as the normal channels worked perfectly. Plenty space for our clothes too which is fab! We didn't have food when we stayed but the restaurant was full at night and the food smelt amazing. We had a bit of a problem with our payment due to no confirmation through the company we booked through so ended up paying at the hotel too. I realised this in the morning and a quick email to the hotel and about 20 mins later the hotel had the duplicate payment sent back to my credit card We will definitely be back soon as we thoroughly enjoyed our short stay.

"Surprisingly good!"

SB2015SB, Lytham St Anne's, United Kingdom 14/01/2020

We booked the Invercarse whilst en-route to Dundee as we didn't want to leave it to the last minute and try to find somewhere in the dark! I must admit I was a little concerned as we made our way to our room as the decor and carpets in the corridors are a little dated so my expectations were pretty low but our room was excellent. We had a seating area with sofa and table so were able to relax in comfort. The highlight though was undoubtedly the bathroom with a beautiful slipper bath, twin wash basins and an excellent large walk-in shower. Breakfast is usually self-service, buffet style but as the hotel was quiet, the food was cooked to order so everything was really fresh. There is a good range of food available on the breakfast menu and our waitress couldn't have been more helpful or friendly. All in all, a very pleasant stay and we would definitely stay again.

"Nice evening meal in restaurant"

User 01/01/2020

Really pleasant restaurant where we went to meet with some friends who stay in Dundee. Good value and food was very tasty. Easy access as all on one level. Although also catering for a wedding and party no delay in service.

"Best view of Dundee"

Iain-Michael, Edinburgh, United Kingdom 23/12/2019

Definitely recommend staying. View from the restaurant is amazing. Staff really friendly, smiley and chatty without being overbearing. Plenty of choice for breakfast. Room was clean and very comfortable.

"Best value hotel in Dundee"

CamberleyNel, Camberley 10/12/2019

The Invercarse is a lovely hotel in its own grounds just outside of the city centre. It is well located for the Botanic Gardens, Ninewells Hospital, the airport and the University. There is a frequent bus service into the city centre, with a bus stop just outside of the grounds. Rooms in the newer extension are spacious and well laid out. Beds are extremely comfortable and the shower rooms are of a high spec. Breakfast offers a good choice with fresh fruit, the usual cooked breakfast offerings and lovely pastries. Staff are friendly and efficient. And to add to all of this the prices are usually some of the cheapest in town. Excellent value for money.

"Excellent welcome and stay"

digitalskyman, Doncaster, United Kingdom 02/12/2019

Great warm welcome from receptionist. All staff very welcoming and couldnt do enough to ensure stay was enjoyed. Had a slight problem with the plug in the bathroom sink but was rectified within an hour of reporting the issue. Very clean, one of the top 2 Best Western Hotels I have staying in (and I stay in alot of hotels.

"Comfortable, clean hotel with great breakfast!"

User 26/11/2019

Lovely hotel! Room (standard with queen bed) was spacious and clean and breakfast was amazing with many different hot and cold items to choose from. View from restaurant over River Tay is beautiful. This hotel is not in the city centre but does offer free parking and is only a 5 minute drive away.

"Very Disappointing"

Travelingfragle, East Kilbride, United Kingdom 25/11/2019

Room was nice, not huge but everything you need, well decorated, comfortable and clean. We were put in a room right above the function suite, horrendous noise way into the night. Shouting, laughing, dogs barking, loud conversations, people out smoking, car doors slamming etc. I assumed we would not be unlucky enough for it to happen twice in a row, I was wrong, same again the next night with no useful input from staff to stop the noise upsetting hotel guests. As a result we did not get much sleep for the first two nights of our three night stay. I complained on the next morning and we were eventually moved to a room away from the noise, the room was spacious but we had the inconvenience of packing up and unpacking again. Staff moved our things to the second room but when leaving I discovered one of my tops had been thrown up right on top of the wardrobe, we almost did. It notice it was there, obviously not put there by me! I was not given any explanation for this. When I asked about compensation for two disturbed nights and inconvenience of moving I was told the second room was more expensive and if we had eaten in the restaurant again we would have got a discount, but we were not even told about this, just if we had we would have been told when we left. (we had already eaten there on the first night and had a restaurant prebooked for the second night). I contacted management but was not given any remotely suitable response. The meal on the first night was ok, rather expensive for what we had and fish and chips was very greasy. Breakfast was nice.

"Wedding party night"

monkey161171, Dundee, United Kingdom 24/11/2019

We were there for a family wedding, rooms were excellent, we had a quad room, huge room with equally large bathroom, very clean, comfortable and definitely recommended, would not hesitate to stay here again

"Two night stay."

User 16/11/2019

Easy to find and set in a lovely location,with plenty of parking. Nice friendly greeting, room lovely and warm with everything i needed. Downstairs bar with relaxing seating area. Restaurant staff very pleasant, choice of food adequate and cooked to my liking. Good choice of breakfast, although I do find the self selection cooked breakfast is never very hot wherever you go. A pleasant stay, clear rooms and helpful staff.

"Invercarse Hotel, Dundee. "

BigRussTheBus, Rhondda Cynon Taf, United Kingdom 11/11/2019

Stayed there with the wife to visit her friends and family while we were in Scotland. Have to say it was a great hotel, ideal for what we wanted. Room was spotlessly clean, all staff was very friendly. We never used the restaurant or bar, so we can't comment on that. We will stay there again the next time we visit that area, and would recommend it.

"Good location for touring and Dundee"

User 07/11/2019

Great location, views across river Tay in restaurant. Ample parking. Cosy bar area and food was good. Good choice of items for breakfast. Bedroom roomy and facilities good. Staff friendly and helpful. Only downside is steps up to bedrooms each floor. Made lifting heavy suitcase a problem but not too bad.

"A Very Pleasant Surprise"

O O, Bath, United Kingdom 01/11/2019

I usually have an aversion to chains so tend to stay in boutique hotels. However, I chose this one for the views and the proximity to the bridge. And it delivered. Once on the lawn, you are met with a stunning expanse of water. The room was large. They had thought about every need you might have overnight and it was available. None of it felt penny pinching. I loved the way the iron slotted into position on the ironing board so there was no danger of burning the board. The shower was powerful. The beds large and comfortable. I think they should provide toilet brushes. The distance between from reception to the rooms was excessive. As a family with cardiac conditions having to carry bags up several short flights of stairs was tiring.

"Great Staff and service"

lindagP8494KQ, Aberdeen, United Kingdom 26/10/2019

Stayed here on a Friday night, there was a wedding on and you wouldn't have noticed - no noise or slow service. Hotel is fantastic, rooms are great and the beds are extra soft. Also had dinner which was excellent but as they were large portions I was unable to eat it all. Breakfast is a buffet with great selections of both hot and cold dishes. Definitely will be staying here again. Special thanks has to go to Derek Mcartney he was fantastic and sorted the problem with our sink, he reset our room, cleaned up and came to the restaurant to tell what he had done. He certainly deserves recognition for going above and beyond.

"I would definitely come back here again !!"

clonmel19, Clonmel, Ireland 25/10/2019

Thoroughly enjoyed our meal here, the staff were very friendly and you can have a bit of banter with them. The starter was a little late for one of our group and they did not charge us for it. I would highly recommend it, food beautiful, great ambiance and a lovely spot, go there guys you won't regret it !!


Helen D, Glasgow, United Kingdom 22/10/2019

My friends and I were in Dundee last week for a few days and went to the invercarse hotel for a meal, we had an amazing meal it was that good we decided to go back the following night and once again another lovely meal. We will be returning when we go back to dundee

"Leisure Stay"

blazebluearmy, Birmingham, United Kingdom 21/10/2019

Stayed at this hotel over nihhtvand couldn't fault any part of our stay there. The staff were all friendly, polite and very professional and nothing was too much trouble. Would definitely use this hotel and Best Westren in the future.

"Perfect location and friendly staff."

Heather I, Perth, Scotland, United Kingdom 14/10/2019

Excellent restaurant and a lovely well presented lunch.The Prawn starter was delicious, served with Avacado toast and a deep fried, panko crumbed King prawn topping. Beautiful view over the garden grounds towards the Tay from our table. We were impressed by the spotless condition of maintenance throughout.

"Beautiful View"

Margaret C, Leuchars, Scotland, United Kingdom 13/10/2019

Stayed here for 1 night as husband had a Veterans Dinner ..I just had a relaxing night in this beautiful hotel ...would highly recommend it .. staff were very friendly and rooms just what you expect from a Best Western ....

"lovely restaurant"

Avril G, Perth, United Kingdom 08/10/2019

Just had a lovely meal at the Invercarse Hotel. Service was excellent food amazing. I had the kedgeree and my husband had the macaroni both very tasty and excellent. Suzy was very attentive as were all the restaurant and bar staff. Keep up the good work.

"pleasant hotel with fantastic staff"

janeccles, Ayr, United Kingdom 08/10/2019

stayed here for three nights to explore Dundee . The hotel was comfortable with a lovely view over the Tay . The staff were fantastic ,smiles all the time and nothing any trouble , full marks to them all !

"Delightful setting for comfortable hotel"

Ronnie S, Strathdon, United Kingdom 05/10/2019

On the western outskirts of Dundee, Invercarse is free of most of the constraints of city centre hotels. Quiet, ease of parking, great outlook, well signed from main approach roads. Rooms are well appointed. Meals were of high quality. A good deal all round with sensible room rate including breakfast.

"Great location, friendly helpful staff"

Kormeleon, Bolton, United Kingdom 04/10/2019

Clean well equipped hotel with lovely staff and a magnificent view from the restaurant/bar. The only issue I had was fairly pitiful wifi, nowhere near strong enough to stream the football. The botanic Gardens nearby are lovely with friendly knowledgeable staff and a lovely cafe.

"Don't be fooled"

User 27/09/2019

We have never felt the need to review a hotel however after visiting this hotel, EVERYONE, needs to be warned of how deceiving the photographer is. The first impression at the hotel was spoiled by the extremely rude reception staff, the very fact we had arrived to check in was evidently a massive inconvenience to the lady (Jennifer) who huffed and puffed and banged about. We had been planning on dining at the hotel however unless we were able to decide at check in what time we would have preferred then it was ‘very unlikely we would be served'. I have never encountered anyone like this and was amazed to see another customer receiving the very same treatment later that night. We had stayed in what appeared to be a fairly new room however the cleanliness was appalling, dusty with evidence of previous guests plus a very unusual smell as we first entered the room. Who ever is in charge of housekeeping needs a short sharp shock! We were fortunate to know friends locally who picked us up and we were able to dine at another hotel in the city which was great. Breakfast the following morning had a good selection, again however, it was staff that fails this hotel, the manager (short stout man with a beard-no name badge) looked as though he had just rolled out of bed and after overhearing guests behind us discuss what they smelled as cannabis smells - it was unbelievable to learn it was from that one particular member of the team! What a fantastic example to set for the staff. Needless to say, we wouldn't return.

"Enjoyable stay.."

annieDoncaster, doncaster 23/09/2019

Visited for three nights and had an enjoyable stay. Weekend of the Solheim Cup making it a busy but interesting place to stay. Great room with plenty of space, ideal location, on bus route to city centre, walked from hotel into city at the side of the river which was lovely. Would recommend, would visit again.

"Comfortable Hotel with helpful and friendly staff"

User 20/09/2019

Staff were very friendly and helpful. Breakfast was good. Taxi service very effrcient and easy to book. Bar area could do with more soft seating, although tables in the dining area could be used later in the evening.

"Holiday stop off"

User 19/09/2019

We were both very pleaed with the hotel facilities. The staff were friendly and very helpful. Breakfasts could not have been better. The roomss were very good although Executive King Rooms were tight for space especially if you were staying more than 2 nights

"Enjoyable stay"

marielinton61, Isle of Skye, United Kingdom 18/09/2019

Stayed for 5 nights. Room was huge and absolutely spotless, kept that way by housekeeping daily. Breakfast was very good with wide choice of cooked and continental dishes. Staff in all areas were friendly, welcoming and helpful at all times. Dinner was enjoyable, service extremely good. There was a bit of a walk to the room with a few steps to negotiate but room was at end of building and therefore very quiet once there. Handy regular bus service from bottom of drive took us everywhere we wanted to go o able to leave car in free Car Park at Hotel. Would be happy to stay here again, super view from garden and dining room.

"Family Anniversary"

User 15/09/2019

Big thank you to Martina and the team who helped make my parents anniversary party run like clock-work. Food and service superb, so compliments also to the chef and kitchen staff for this. Also not forgetting the lovely breakfast next morning as a number of guests attending the party stayed the night and were complimentary about the breakfast too.

"Enjoyable Stay"

User 10/09/2019

We enjoyed our stay at the Invercarse Hotel, Its in a good quiet location on the University side of the city, with a lovely view over the Tay. Comfortable rooms, friendly helpful staff and a really good breakfast to start the day.

"Another enjoyable stay"

Caz M, Aberdeenshire, United Kingdom 10/09/2019

Another great trip to the Invercarse. We had a family room which was spacious and met our needs perfectly. The rooms in the extension really hold the heat so the addition of a fan in the room was very much welcomed. We have visited the Invercarse 3 years running and eaten in their restaurant at least once on each occasion. It has yet to disappoint, fine dining it is not but you will get a thoroughly enjoyable meal at a reasonable price. If you want a hotel with 5* facilities and rooms book somewhere else. If however you want a very pleasant hotel close to Dundee but away from the hustle and bustle, with a gorgeous view, lovely staff and very competitively priced the Invercarse may well be for you. I know something for sure, we'll be back!

"Great AccessAble Room"

User 04/09/2019

The hotel has great facilities in the room with a great wet room. And the beds are low and comfortable. All great things that have meant i keep coming back as it is a well priced and fantastic hotel. The rooms have direct access to the car park so you don't need to via the hotel. Only problem is that I need to go out of the hotel round the outside regardless of weather ad then back into the hotel as there are 3 sets of stairs inside the hotel and when you re in a wheelchair it is impossible to go that way. The hotel is on a hill so i understand that its built that way. As a really well priced stay and great staff i wil be back.

"4 Night stay with Shearings"

Debbie B, Neston, United Kingdom 27/08/2019

Our room was a little small but comfortable and was cleaned daily, it was warm but on request a fan was provided together with ear plugs !!! Staff were extremely helpful at all times during our stay, quality of the food was very good considering it was an inclusive menu catering for 34 people of varying ages.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your recent review. I'm glad you enjoyed your tour visit and stay with us. Hopefully you can stay again when next in the city! Yours sincerely, Sean Burke Deputy General Manager

"Beautiful hotel"

User 27/08/2019

Beautiful hotel both inside and out. Bed was extremely comfortable and room spacious. Everything was spotless clean throughout hotel. Great menu. Friendly helpful staff. So close to Ninewells hospital which was what I needed. Highly recommend this hotel.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your positive feedback! Hopefully you can visit us again soon. Yours sincerely, Sean Burke Deputy General Manager


Aquamarinauk1, Newton Le Willows, United Kingdom 23/08/2019

Stayed here for 3 nights on a tour. I can not fault the staff as they were all very polite and helpful, well most a couple did not seem to know what was going on. The food for the tour was not good, very cheaply done, breakfast was good, so maybe the food you pay for in the restaurant was better, I wouldn't know. The rooms are spotlessly clean and the cleaners are in every day, I found the beds comfortable, but the ground rooms are so noisy, the corridor floorboards are really loud when people walk on them it sounds like they are in your room and the car park/ballroom at the side of the rooms are also very loud, car doors slamming at night and in the morning. The Hotel is a bit far out too, not a 10 minute walk as suggested into town, more like a 40 minute walk if not more. I don't know how much the room cost as it was included in the tour price, so I can't judge if it was value for money or not, but I wouldn't choose to stay here again.More

Eliza036, Sales Manager at Best Western Dundee Invercarse Hotel, responded to this review
I'm perplexed as to what more one would expect on a 3-night group tour. You say our staff were polite and helpful, the room was spotless and the beds comfortable and the breakfast was good. The negatives were car doors closing, the hotel was not a 10-minute walk into town as suggested ( by whom?) Certainly not the hotel staff or any hotel advertising or literature. You say you can't judge if it was value for money, I can guarantee you that from the hotel side, you had 3 nights in comfortable and spotless rooms, 3 x good breakfasts and 2 x 3-course dinners, for what the hotel received it was EXCELLENT value for money.

"Lovely hotel, great location"

jojo82, Dubai, United Arab Emirates 18/08/2019

We stayed here for 1 night and were very impressed with the size of the rooms, the decoration, the setting, everything. The staff were very helpful and friendly, the rooms were clean and comfortable and modern. Fans were provided in the rooms without having to request one (quite a feat given the size of the hotel!). We had 2 rooms, which were not exactly close to each other, but the kids loved running between the 2 rooms so it was more of a plus than a downside.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for leaving your feedback regarding your recent stay at the hotel. I'm delighted that you enjoyed your visit and hope we can welcome the whole family back to the hotel again soon. Yours sincerely, Sean Burke Deputy General Manager

"Two night stay on travels"

User 14/08/2019

Very happy with lovely pre-booked disable access room which was large and well appointed. Good value for money. We were able to park directly outside the room and enter via the patio doors which was very useful. The room was quite warm but a fan was present on the desk. We had a meal in the restaurant on one night and the food was very good although the restaurant and bar is a bit pricey. Lovely views of the river Tay and the staff were very friendly. Taxis were provided for us and the staff seemed genuinely interested in what their guests were doing around the area.We did not have breakfast there. We have stayed once before and the experience was similar .

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your feedback following your stay at the hotel. I'm glad the accessible room was ideal for you both and that your entire stay was so enjoyable. I do hope that we can welcome you back again in the near future. Yours sincerely, Sean Burke Deputy General Manager

"Great option"

User 13/08/2019

Great option for the area, good views. WiFi a little temperamental. From was spacious and warm just a little dated. Staff were very helpful and friendly. Dinner was fantastic both nights and breakfast was faultless. Would definitely stay again.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review! Hope to have you stay with us again soon! Kind regards, Sean Burke Deputy General Manager

"Quick break in Dundee"

Anne E, Kingston-upon-Hull, United Kingdom 08/08/2019

Came to see my sister and stayed at the invercarse (it has been at least 20 years since I last stayed there. restaurant excellent, only issue was water in the cold tap in the room was warm therefore =undrinkable so used bottled water

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for leaving us feedback regarding your recent stay with us. I am glad on the whole you had a good experience and I would like to know a little more regarding the issue with the water in your allocated room so I can have this inspected and rectified by our maintenance team. We also supply complimentary bottled watered from our Redwood Lounge Bar for all our hotel guests. I look forward to hearing from you. Kind regards, Scott Beattie

"Comfortable Stay"

penketh1980, Warrington, United Kingdom 02/08/2019

I visited this hotel for 2 nights while in the area on business. The hotel is fairly dated but clean and comfortable. The rooms are spacious and come with all the usual facilities (iron, kettle etc) The restaurant and bar area are bright airy and modern in parts. The food was excellent and reasonably priced for a hotel. I would not hesitate to stay here again when in the area.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for leaving us feedback regarding your recent stay with us. I can appreciate that the decor will not be to everybody's tastes however I am glad you found the hotel clean and comfortable. I will of course pass on to our Head Chef and his hard working team your comments about the food, again, I am pleased you enjoyed what we have to offer. Look forward to welcoming you back again in the future. Kind regards, Scott Beattie

"Good hotel, good value"

keithh263, Urmston, United Kingdom 29/07/2019

The hotel is in a good location and the staff where friendly and helpful at reception and during my stay. The room was well equipped and clean with a good walk-in shower. The food was good in the restaurant on all 3 days that I stayed. The breakfast was good but I was a bit disappointed by the lack of muesli and bran. The hotel was good value and I would definitely stay here again if i have to visit Dundee again.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for letting us know about your recent stay with us. We are delighted that you found our staff to be friendly and helpful as well enjoying a comfortable stay. It is great to hear that you also enjoyed the food in our restaurant, we have already had positive discussions as a team regarding our breakfast service and intend to be able to offer more fantastic healthy options very soon. We all look forward to having you back soon.

"Very Good Hotel"

Co_AntrimJenny, Co.Antrim 27/07/2019

We stayed here for 2 nights 14th and 15th July. We have stayed here on quite a few occasions and as usual we have not been let down. The hotel is very clean and tidy rooms very comfortable and all staff very friendly and helpful. Food and service excellent. Would highly recommend

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello and thank you very much for the lovely feedback regarding your recent stay with us. It is great to hear that you enjoy returning to us time and time again, our staff really are the heart and soul of our business, this is a fantastic example that we can pass onto all our hard working teams. Hope to see you back again soon.

"Family funeral "

User 26/07/2019

Lovely location with plenty parking for our party of 30 yesterday. Having never visited the hotel before we were very impressed. Very well organised with attentive friendly staff, would certainly recommend.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello and thank you for taking the time to leave us your feedback. We are proud to have a long established business dealing with families and funeral directors during what is understandably an emotive time. It is great to know that you found everything to be to a good standard, our staff do a fantastic job of looking after all our guests and your feedback will be of course be passed on. We hope to be able to welcome you back again soon.

"Excellent hotel!"

jennifereU9777EI, Paisley, United Kingdom 24/07/2019

I was saying here as I was attending a course. The hotel were fabulous with friendly staff who were more than happy to respond to our requests due to the very warm weather. We appreciated the fan in the room and the windows being opened prior to our arrival. The beds are very comfortable and the desk area is great for working on a laptop, and the seating area for reading. The location is fabulous, nice and quiet but located close to local amenities like the V&A museum and also close to St Andrews. The course I attended also had great catering and a large room. We really like staying at Best Western hotels and will hopefully make a return trip to Invercarse in the near future as we really enjoyed visiting Dundee itself. Thank you!

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello, Firstly thank you very much for taking the time to leave us your feedback regarding your recent stay. It is great to learn that you enjoyed your visit, even though we should be thankful of the gorgeous weather it has been a challenge to keep the hotel comfortable for all our guests and we are pleased that you were looked after. We are all so proud of our location in the West End, looking over the River Tay has been breathtaking especially recently with the brilliant weather. All your comments have been passed on throughout the hotel to the teams that looked after you and it would be great to welcome you back again in the future. Kind regards, Scott

"Overnight stay"

ihenso178407, Whittlesey, United Kingdom 24/07/2019

Everything about this hotel and my stay there was impeccable, from signing in to signing out, the decor was tastefull, I especially liked the fully disabled bathroom faciities and designated parking space

"Scottish visit "

dougiesemple10, Galashiels, United Kingdom 15/07/2019

Overnight stay could not book in until 14.00. Hotel has 68 rooms lounge area can accommodate around 20 which if busy you could not get a seat. Dinner was less than agreeable with mainly fish,only a minute steak or a roast dinner not much of a selection we were upgraded but you had a long walk to your room. Breakfast was good and the waiter Jenaro was excellent as was the barman Fraser. Tommy was spacious but very warm and windows only opened slightly so quite stuffy.views were very good from ding area. Photo of ashtray because the breakfast waitress gave me it and then Jenaro changed it immediately he saw it.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your recent review following your stay with us at the Invercarse. I was disappointed to read your comments about dinner and hoped you could have provided some more information as to why you found it less than agreeable which would allow us to rectify any issues raised. We offer a check in time of 2.00pm. The majority of hotels in the city have a check in time of 3.00pm or later, so I do not think that our 2.00pm policy is unfair. I am glad that Jenaro and Fraser looked after you during your visit and do hope that you would consider staying again when you are next in the area. Best wishes Sean Burke Deputy General Manager

"Wonderful Stay! Comfortable and Clean"

travelwitch, Columbus, Ohio 09/07/2019

I always start my hotel reviews with these two - if you want all of the creature comforts you have at home, perhaps you should stay home and two - you should always treat people the way you wish to be treated. We stayed four nights at the Invercarse Hotel with a small tour group. We had two adjoining rooms which we shared with our teenage boys. The hotel was comfortable and clean and we felt very safe. I include this last part if you are considering staying here on your own. We had a ground floor room and there were two or three steps that went up after each set of rooms as the hotel is built on a hill. There are handicapped accessible rooms, which my parents had. They had a glass door that opened up onto the parking lot near the handicapped parking spot, so if you had mobility issues, you could enter your room straight from the parking lot and also use this as a route to get to the lobby without maneuvering the stairs. They had a lovely walk in shower as well. The rooms were clean and comfortable with plenty of room to relax. Of course, the Scottish shortbread with the tea service were delicious. We had a lovely walk in shower that was the best shower of all of the hotels on this tour! The hotel was located for great day trips out to see Dundee, St. Andrews, Queen's View, Killicrankie Pass, etc. Food: Food is always hit or miss with people, but again, if you want food as you would cook at home...well...then.... As a group, we had a set three course menu with several options to choose from. Meals were set up with the main dish and breakfast as a buffet which has a lot of pros for folks. The desserts were fantastic and their sticky toffee pudding delicious. Staff: You couldn't find more accommodating staff. The folks at the front desk were pleasant every time we went through the lobby and offering directions to find the nearest convenience store. Although, I told them their idea of a wee walk, and my idea of a wee walk were perhaps two different things, but then again, I had just traveled in from the US and my legs were tired. However, the walk justified my dessert for the evening. The hotel manager Scott and the restaurant manager Peter were so helpful and went out of their way to make our stay wonderful. I would stay at the Invercarse hotel again and I would highly recommend them to other travelers.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your lovely feedback following your group's stay at the hotel. It's always a pleasure hosting overseas visitors and our staff take great pride in providing a warm welcome to weary travellers! I am sure that all of the team will be delighted to read your review and I will pass on your thanks to our Assistant Managers Scott and Peter in particular. Hopefully you will give us the opportunity to stay at the Invercarse again when next touring the area! Best wishes,

"Not where I wanted to stay"

TravelLady511, Grand Rapids, Michigan 09/07/2019

My travel group spent 2 nights at this hotel because Edinburgh hotels were full due to the Spice Girls concert. Since it is 90 minutes from Edinburgh, this is not a hotel I would have chosen. However, my room was comfortable and clean and the bathroom sparkled. The food was good, the staff were nice, and the bar stocked some serviceable single malts. Breakfast featured a number of tasty choices and had good views to the nearby river. Warning, this hotel has only the most basic handicap accessibility features - a ramp at the door, one handicap toilet, and an elevator. Rooms in my wing featured several sets of 2-3 steps in the long hallway. Had I been in this hotel with a friend who uses a wheelchair he/she wouldn't have been able to get to my room.

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your stay at the hotel. I'm glad that you were pleasantly surprised when you booked to stay at the Invercarse! Hopefully you will choose to visit us again when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"Group visit with pensioners outing"

Linda W, Edinburgh, United Kingdom 07/07/2019

Food was awful we were served lukewarm coffee and tea Fish and chips had 12 frozen french fries and half a cheap frozen fish Very cheap frozen food served cakes were awful too for a high tea i have allergy to chocolate i asked for chocolate free cake to be told there was none left I left hotel very hungry as did a few other ladies. It was like a toddlers meal

Invercarse, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback following your recent visit to the hotel. I am disappointed to read that you did not enjoy your meal. I can assure you that the Fish which we serve in our Restaurant is not Frozen, and we take a delivery of Fresh Fish every morning. Our Cakes are supplied by Fisher and Donaldson Bakery which is a well regarded and long established Bakery Business in the city and we regularly receive positive comments about our cake selection. I do apologise that you were not given a chocolate free option, however I am sure our staff would have been able to provide an alternative dessert instead. I will look into your comments about the temperature of the Tea and Coffee. I hope that you would not allow this experience to deter you from visiting again. Yours sincerely, Sean Burke Deputy General Manager

"Excellent Hotel that does what it says on the tin"

Kelly H, Manchester, United Kingdom 06/07/2019

A girlfriend and I stayed one night at this hotel and we enjoyed our short stay from start to finish. Easy to find and easy to park followed by a warm, genuinely friendly greeting from Sarah on the Reception desk allowed us to relax from the off. Our room was clean, tidy, functional but certainly met our needs and had both a bath and shower ( increasingly rare these days ). The only downside was the lack of a lift, which to be honest I would have expected in a hotel of this size and standard. The bar and dining room are housed in a large light and airy conservatory affording pleasant views from it's raised position of the River Tay and beyond. The dinner menu was interesting and varied and had good options for my friend, who is coeliac. The food was well cooked and presented. After a good night's sleep the comprehensive breakfast buffet set us up for the day. Check out was quick and easy and we were allowed to leave our car on the car park for most of the day, whilst we explored Dundee before leaving for home. I am well travelled and stayed in hundreds of hotels and I have to say that I received far worse hospitality in many more expensive hotels than the Invercarse. Highly recommended, unless you need a lift !

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello Kelly, Thank you so much for the feedback regarding your recent stay with us here at the Invercarse. Your comments really are lovely and really compliment our hard working and dedicated teams here. Our staff really are the heart and soul of our business so without them we would not be where we are today. We are immensely proud of them all. It is great to learn that you enjoyed our venue, our views really are spectacular from our restaurant and gardens. It will come as no surprise that our Restaurant teams and our chef and his teams in the kitchen were smiling with pride at your comments - getting to hear from our valued guests when we are doing things as you would expect is always a welcome boost. I have noted your points about the missing factor of a lift - the downside sadly for us is two fold - our location being on a hill and the main hotel building being the old mansion house means it is not possible to have a lift to rooms on the first floor as the lift we do have can only serve the function suites in the main mansion house. We really hope to be able to welcome you back again soon. Best wishes

"Overnight stay for Golf Outings "

WeeTam51, Wishaw, United Kingdom 06/07/2019

Pleasant stay in this hotel on the outskirts of Dundee. Accommodation was very comfortable and welcoming after a cold and wet day on the golf course at Monifieth. Room was warm and managed to dry our wet golf gear. Evening meal was good with plenty of choices and reasonable prices. Refreshments were also good, enjoyed the cold Guinness and plenty Gins to choose from. Breakfast was buffet style and very good. Bed was firm and comfortable. I would recommend this hotel and will probably return next year.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello Wee Tam Thank you for taking the time to leave us feedback regarding your recent stay with us. It is good to know that you enjoyed your time here. We all look forward to the prospect of welcoming your party back soon.

"A stay before our Cruise"

Flyer66428525299, Perth, United Kingdom 04/07/2019

As we were cruising from Dundee we always stay in the Invercarse Hotel. We are vey happy with the service we get from all the staff. Everyone is very pleasant and helpful. Room was very comfortable. Receptionist couldn't be more helpful when we asked her to book a taxi to take us to the docks, and she wouldn't let us pay for the call. We will definately return and wouldn't stay anywhere else.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello, Thank you so much for the lovely feedback regarding your recent stay with us here at the Invercarse. It is fantastic to hear that our teams are looking after you and brilliant to hear that you enjoy returning to us time and time again. Our staff here really are the heart and soul of the hotel - we are really proud of teams here and this will be a good example of comments to pass on. Hope you have a fantastic cruise - "Bon Voyage" and we will see you again soon.


DennyoldGuild32, Stirling, United Kingdom 03/07/2019

I had informed them earlier that I had an accident and was in a wheel chair so they put us in the restaurant rather than upstairs as were in the last time. The meal was lovely the staff very attentive and I was happy that it all went so well, considering they had a wedding on at the same time.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback. It is great to know that you were looked after whilst you were hear and that your meals were to our usual high standards. We all wish you a speedy recovery and hope to see you again soon.

"NAFFC Annual AGM"

Vi T, Kinross, United Kingdom 03/07/2019

The annual accordion and fiddle AGM was held there on Sunday 30th June. Fantastic hotel the food /service/everything was perfect. The views from the hotel over the river Tay were astounding.Excellent one way system in huge car park

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you very much for your lovely comments. It was a delight to host your groups event here at the Invercarse, we are all pleased that you found our food, our service and of course our views to be fantastic, something I feel we all take for granted. Hopefully we can welcome you and your group back in the future. All the very best, Scott

"Overnight stay."

Martin B, Blairgowrie, United Kingdom 02/07/2019

Booked in for an overnight stay and would recommend this hotel. great room and great breakfast. Very clean, and great breakfast menu. Staff very friendly and helpful. Great seating area at the front of the hotel looking out over the Tay.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Hello Martin, Thank you for taking the time to leave us some feedback regarding your recent stay with us. I am pleased to read that you would stay with us again, we are all very proud of our hotel and it is comforting to know that you were looked after by our amazing teams here at the Invercarse. We look forward to welcoming you back soon. Best wishes, Scott

"Invercarse Hotel Dundee"

littlemac40g, Wick, United Kingdom 02/07/2019

Very pleasant hotel. Lots of parking space. Good room, excellent food, great meeting room and function suite. Reasonable prices. I would not hesitate to stay here again. Trip was to attend the AGM of the National Association of Accordion & Fiddle Clubs. This was the Association's first time at this location but there seems to be widespread concensus that we should return for future events.

Scott B, Assistant Hotel Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you so much for you kind feedback. We really enjoyed hosting your event this year and would gladly welcome you back again in the future. Our teams here are committed to providing the highest level of service, our chefs are masters at delivering quality, consistently meeting and exceeding our guests expectations. Looking forward to welcoming you all back again soon. Yours, Scott

"Great welcome/friendly staff"

871wayneg, Forfar, United Kingdom 28/06/2019

My partner was going into the local hospital (3 minutes driving time) for surgery. We decided to stay the night before and after to make the travelling less stressful. This is a fabulous hotel with friendly staff who will do their very best to help you with anything that will make your stay better. A great base for what we needed and we'll definitely be back for a more leisurely visit. We had dinner the first night and the food was excellent and good value for money. Thank you Sarah at reception for all your help with my online booking mistakes and your general cheery manner. Hope to see you all again soon.

"Second Stay at this hotel and will be back again"

SusanBFraserburgh, Fraserburgh 27/06/2019

Stayed at the Invercarse for the second time and will have no hesitation in booking this hotel again while in Dundee. Stayed in a room in the new extension and it was very spacious. Beds are huge and very comfortable. Breakfast is a treat and the hotel is spotless. Staff are very friendly and there is plenty parking at this hotel. It is a little bit away from the town centre but it really is a little gem of a hotel.

"Average stay"

492jamiet, London, United Kingdom 25/06/2019

Rooms were ok, double bed was ruined as i found out they were only two singles pushed together and a sheet thrown over. TV situated at a slant which makes it hard to watch. Food in the restaurant looked great but tasted bland. Don't leave breakfast too late as you will be left with crumbs. For the price paid it was ok. Lovely surroundings and gardens.

"Great Day"

Rod2015, Stirling, United Kingdom 25/06/2019

We attended a wedding at The Invercarse. We have attended recent events at Best Western hotels including The Garfield, Stepps and The Woodlands, Broughty Ferry. It appears the chain have high standards as the experiences exceeded our expectations. The Invercarse was excellent especially the food and service. One downside is the price of drinks a round of 6 drinks (prosecco and a soft drink) was £44.50 that is more than expensive.

"Great base for work"

paddyc173, Kilmarnock, United Kingdom 24/06/2019

Stayed here on a few occasions and love the proximity to hospital where I work. Parking is a bit of a pain as it's at the furthest away point to the reception but free so take the good with the bad. Rooms I have stayed in are newly designed large and smell new and fresh great very comfy queen size bed great 55” tv on wall with free view and also HDMI connection on table which is great to plug in Netflix etc room is always warm and really quiet also staff very friendly and will continue to stay here ... I stay in hotels nearly every week and only a few comments to improve the already good service. Breakfast.... over a full week stay I would come in to find some of the breakfast trays empty... black pudding which I love mentioned in the menu not available from buffet. And please please leave a stack of side plates next to the toaster along with knifes for the butter. Altogether an enjoyable stay repeatedly and good value for money too

"I was all set for'poor'"

Qualityscot, Scotland 17/06/2019

You know what it's like. Even before you reach somewhere you've had a really annoying experience. Charged two amounts on your credit card for your booking, one of which definitely!!!!! is not yours. So I was all set to identify all the negatives in my stay that supported my initial view. And then, the hotel goes and provides actually a good experience. The Invercarse is in my home town so I really want it to be a good visit for people. Set on the Perth Road, on the periphery of Dundee, the location is really good. 10/15 mins in a taxi into the centre of town and the shops and the v and a. Similarly, in the other direction, 20/25 minute walk into invergowrie which is a nice little place to visit. Welcome at the hotel was good. Quickly checked in. Room was very nice. Looked recently refurbished. Bed was very comfy. Nice bathroom and shower. We were at the side sort of of the hotel. No view, but that wasn't an issue. 6th year party on but we never heard a thing. Breakfast next morning was good. Service was very good. They could have done topping up stuff a little more. Guests coming within 30 mins of close time might have been miffed. Checkout out no problems and friendly. Large carpark at rear so no issues there. So well done invercarse. You turned a disgruntled customer around. And yes, I would definitely stay there again. Now if only American Express had shown as good customer service!!

"A nice hotel close to the airport"

flyrobfly, Leeds, United Kingdom 13/06/2019

This hotel is in a great location, 5 minute taxi from the airport. It is a really good quality and the restaurant is always busy as the food is known to be good by the locals. It is very well kept and staff are friendly and welcoming. Rooms are nice and exceptionally clean but vary in size. I've stayed a few times and on some occasions I get a huge room and others its quite small, luck of the draw I suppose. Restaurant is nice, great views, and the food is good. One complaint is that in certain rooms the wifi is a little poor, which isn't great if you are working, but other rooms its amazing.

"Exceptional customer service "

neilmK6342SJ, Washington, United Kingdom 11/06/2019

I checked into this hotel this afternoon. I had a minor issue with the room and spoke to reception about it. 5 minutes later the manager called to my room and promptly allocated me to a new upgraded room. As someone who travels the country which involves staying in 2-3 hotels in the average week I have to congratulate the manager for delivering exceptional customer service. It is greatly appreciated. Congratulations also to the reception for their warm and friendly manner. I would certainly stay again when I am next in the area. Thank you Neil

"Great stay"

deankerry2010, Au 04/06/2019

My wife and I visited Scotland for 3 weeks in May. We booked a room for two. We were given one of the smallest rooms I had ever been in. There was absolutely no room to move. It was extremely disappointing. We didn't want to come back to the room at the end of the day. After persevering for a week, I asked if we could be moved to a bigger room. Sarah form reception was most sympathetic, and moved us into a much bigger room. The new room was a delight, clean, spacious, and well appointed. It made the remainder of our stay very enjoyable. We had the breakfast on two occasions, the dinner once, and were very happy with the food on offer. The service was good too. The location was just out of the main city of Dundee, but easily accessible on a bus, with a stop being 50mt up Perth Rd from the hotel. We had a hire car for the 3 weeks, and had no trouble getting a park in the safety at the rear of the hotel. After a small hiccup at the start, we thoroughly enjoyed our stay at this hotel and would recommend it to anyone. We will be back. Thanks again to Sarah at reception for your kind assistance.

"Beautiful hotel and sceneray"

Passport53903094637, Northampton, United Kingdom 03/06/2019

This hotel was absolutely stunning and would happily stay again only issue is the older part of the hotel has a few issues such as taps dripping constantly but this is the tiniest issue in comparison to how amazing this place is

"excellent location"

Ravi D, chelmsford, United Kingdom 20/05/2019

Very nice hotel in a quite location and with views toward the Tay river and hills. Nice garden and with two huge trees. The breakfast was very good and the staff very friendly. The internet might need some up grade.

"Clueless front desk staff"

Jamessss115, London, United Kingdom 16/05/2019

On the whole, not a bad hotel. Especially the breakfast/dining area which looks out on the water. Although the rooms are very dated and look like something out of an old peoples home. The reason for this review however, is that I was really dismayed with the attitude of the two front desk girls. I've just returned from Dundee on a business trip and stayed at the hotel for one night. After my meeting, and having walked up the long hill in my business suit on a particularly hot day, I asked one of the drippy girls behind reception if I could briefly have a key to a bedroom so I could just change out of my suit and into some casual clothes. On the face of it, one would not honestly have thought that this would not be an unreasonable request given that I only checked out 'as a paying guest' a few hours earlier. The response was, 'No. All 60+ Rooms are fully booked. Use the disabled toilet' What a pity. I do lots of business in Dundee & unfortunately will now not be staying here again.


Ceri g, Swansea, United Kingdom 16/05/2019

Stayed here for two nights as working in Dundee. It's only a short 5-6 minute taxi or 10 bus ride from the train station. Seems a large car park too. Warm welcome on arrival. The room was very clean, tidy and comfortable. Slept well both nights. Didn't have breakfast there but the dinners were very good value and good quality. The Dahl was very nice. Would stay again if working in Dundee again

"although room good, staff was disappointing"

Adventure05777477954, Greenock, United Kingdom 10/05/2019

got a bargain with an upgraded (very cold on arrival) and quiet room. My husband found the bed too hard but I was fine with it. Downgraded it due to lack of staff smiles and a problem at their restaurant. Location quite outside Dundee, but lots of car parking facilities. Restaurant's menu is good but a bit pricey.

"Business Travel"

User 08/05/2019

I arrived early evening after a very long journey. The reception was manned by a gentleman who was very welcoming and efficient. I asked about room service so he got someone to bring a menu to me at reception as he could see I was tired. Room service was efficient and the standard of the food was acceptable. They advised up front there would be a charge for that service and whilst I thought it was quite a lot it is comparable to other hotels. The bedroom was large with all facilities and a great bathroom. Whilst the decor was dated it was clean and very tidy. I would definitely visit again.

"Great Restaurant."

User 07/05/2019

The food was great! service brilliant. The chocolate dessert was brilliant and I do not tend to like chocolate. The price was perfect for the quality of food, the views from the restaurant are amazing.

"Extended stay"

User 06/05/2019

In total, I stayed 9 nights at the Best Western Invercarse, although I had no idea initially that I would be staying there. My older daughter who lives in Dundee was unexpectedly hospitalized at Ninewells for just under two weeks. I flew over from Washington DC to be with her, and since her partner had bad flu, he was unable to visit her in hospital, and I didn't want to stay in their house and run the risk of passing it on to her. I had no idea how long she might be in hospital so extended my stay at the hotel in dribs and drabs, and the staff was always ready to find me a room, and were always very helpful. The first time she was released from hospital, we unfortunately had to return to Emergency almost immediately, and the staff were extremely kind and helpful in ensuring her rapid transportation back to hospital, and thereafter. I cannot thank them all enough for all their help, and while my thanks are due to all, I would like to note in particular Sarah on Reception, and Zara in the dining room. I am so glad that my daughter was finally able to enjoy one night at the hotel. The breakfasts and dinners were wonderful, and of particular note (since it's not made in the US) was the sticky toffee pudding in the evening. Thank you all so very much for having made a rather difficult time much easier and my thanks to all concerned.

"Pleasant, well-located"

lemec79, Glasgow, United Kingdom 06/05/2019

Stayed for one night while visiting area. The hotel is well-located in a very pleasant area of the city near the airport and is set within nice grounds. We took a small room, which was small but not exceedingly so but it was warm and we had to open a window to keep it cool. Also, I found the pillows a little uncomfortable but you can request others. We ate dinner in the restaurant from a Sunday Menu which was pretty basic and essentially pub grub though nice (and the chef made something from the regular menu for my wife who didn't like anything off the menu on offer). There were a couple of very minor things in the room like a loose hot water tap that twisted as you turned the valve and the stopper to flip between the taps and the shower in the path just pulled off - but overall i thought the hotel was very pleasant and nice for its three stars.

"Relaxing at BW"

William O, Hammamet, Tunisia 02/05/2019

Our family (3) spent 6 nights at the Best Western Dundee and we really enjoyed our time there. The staff were very polite and welcoming. The hotel was excellent at an affordable price! The hotel is also a good base to explore from and we went to Dundee, Perth, Edinburgh, Inverness and Forfar...

"A Hotel to return to"

Avril B, Gosforth, United Kingdom 01/05/2019

We booked a two night stay late April at this hotel in order to visit the V & A and other points of interest in Dundee. We now wish we had booked some extra nights here but had made other arrangements. We do intend to return. This is a nice hotel in its own grounds. Reception Staff extremely pleasant. Room nice - clean and comfortable. Great choice at breakfast. Evenings meals very nice too and reasonably priced. Great idea given that you can order smaller portions of main course if you so wished. The deputy Manager was excellent - giving lots of attention - particulary in our case - for which we wish to thank him. Amongst other matters - he gave advice on places to see in Dundee. Suggesting that we leave our car at the hotel and take a short bus ride into the City - No 5 bus - purchasing an inexpensive all day ticket. This we did. Only down side - was the fact that our bedroom was directly above where the staff and delivery vehicles parked to off load early mornings - some guests could find this a little annoying. Did not particularly bother us. No lift to the first floor - reception will offer to deliver your cases to your room though. Well done Best Western Invercarse.....having stayed at many City hotels - we have to say the management of this hotel is the tops. Thank you.

"Wonderful place to stay"

Pat C, Inverness, United Kingdom 30/04/2019

Huge comfortable bed, excellent food, friendly staff. Close to city centre and Botanical Gardens. V&A a waste of time, nice building but empty apart from two cafe/restaurants. Waste of over £80 million and the locals are not too happy either, just ask a taxi driver !

"First time on Dundee"

Janey T, Portsoy, United Kingdom 23/04/2019

This hotel was great from start to finish. Arrival was cheery and quick Room was quite new large and very comfortable. Lovely views of the water very relaxing . The food was the best reasonable price for great quality well done.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your recent feedback. I'm delighted you enjoyed your stay so much and hope to welcome you back again soon.

"2nd visit, won't be a 3rd! "

scrappy485, York, England, United Kingdom 16/04/2019

My partner and I came to stay here for 3 nights, we were here 3 years ago and enjoyed ourselves so we rebooked. We were given a room in the room in the new annex. On first impression room looked nice but as we got into our stay, it was a nightmare. There is no air con and they were like sweat boxes. Had our window open all the time but was woken every morning by various bin wagons and delivery vans so no chance of a lie in. The rooms are very badly designed, there is no proper shelving to put anything on. We went to put something on top of the miniature hanging space which was jammed in the corner but it was thick with dust. We also had 6pillows and 2 cushions to find somewhere to put as Well! The bathroom was quite nice, no bath but the toilet was quite difficult to flush if you have bad hands. Not sure where to start with breakfast! First day was ok but my partner asked for 2 fried eggs but was brought one and jug of coffee! Next day, they decided to start painting half of the dining room but instead of waiting till guests finished their breakfasts, they decided to do the gloss work whilst we were eating and also decided to drill just for good measure! Third day, there were a lot of people waiting for fresh hot food as the chef was struggling! My partner was brought out 2 smashed fried eggs and I had to wait ages for bacon, and others were saying there were no potatoes, mushrooms and sausage, and staff attitudes were very poor. God help this hotel as there are better ones near to town and also now a premier inn.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following you recent stay at the hotel. I apologise that you had various complaints during your time with us and that you did not like the design of our new bedrooms. We were undergoing some refurbishment works to an area of our restaurant during your stay. We did try to minimise disruption by completely partitioning off the affected area but I agree there was still a smell of fresh paint so I apologise for that. I am aware that the breakfast buffet was running low on your third morning. This has been addressed with the Breakfast kitchen staff to prevent reoccurrence as this is not acceptable and not to our usual high standards of Breakfast service. I understand that our Reception Team deducted the cost of two breakfasts from your final bill by way of apology. At the Invercarse we pride ourselves on the high level of customer service that we provide and know that our staff really are our greatest asset. I therefore have to disagree with your opinion that the staff attitudes were "very poor". Hopefully when you are next in the city, you would consider staying at the Invercarse where I am sure you would have an overall more pleasant visit.

"2 nights Dundee"

User 13/04/2019

Lovely location rooms at the rear were quite new and very comfortable. Fantastic news over the Tay great spot for breakfast . All meals were 5* so well presented and served by friendly staff .Very impressed with our stay well done great team .

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your positive feedback following your stay with us. Hopefully we can welcome back when you are next in the city.

"Excellent value for money"

AdilAKhan, Dundee, United Kingdom 13/04/2019

The bed was very comfortable, the bathroom was spacious and warm, the room was very clean and the staff were super nice. The restaurant food was great. I would highly recommend this hotel as it was great value for money

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your very positive feedback. We hope to see you again soon.

"Excellent "

JMT666, Dunfermline, United Kingdom 13/04/2019

Overnight stay here was just perfect. Beautiful room and exceptionally quiet. Very comfy bed and very clean bathroom. Dinner was delicious and good value. Breakfast was fabulous and a great choice for all tastes and requirements. Really couldn't fault it. We've just booked again with another Best Western Hotel in England due to the excellent standard of this one. Delighted. We'll definitely be back. X

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay with us at the hotel. I'm delighted there was nothing that you could fault about your stay - we love when our guests have a wonderful stay! I hope we will see you at the hotel again soon.

"Old and dirty"

User 13/04/2019

I came to Dundee for an emergency family situation and opted to stay in this hotel. Our room was filthy and looked outdated, certainly not matching the online photos. The beds were extremely uncomfortable and both my son and myself came home with rashes on our body. Needless to say this will be a first and last.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for providing us with some feedback following your recent stay. I can assure you that all of our bedroom types are photographed and displayed on every online portal, including our own website, ensuring that our guests expectation of their room is met upon arrival. Our rooms are serviced every day by a member of the Housekeeping Team, and a room check is then carried out on each bedroom by our Housekeeping Manager. I would therefore be very concerned if the room was not as clean as you suggest. I am also unsure as to what would cause both yourself and your son to obtain a rash following your stay. I would be very grateful if you could contact me directly by email to allow me to investigate your comments further. My email address is I look forward to hearing from you.

"Well located clean and comfortable."

Sunshine17397304430, Dumfries, United Kingdom 11/04/2019

We had an adapted room/bathroom as my partner has some mobility problems. The room was in a new extension of the hotel so it was in great condition. The wetroom was very spacious and well equipped. The bedroom was contemporary with lots of room to move. Plenty of room for a person using a wheelchair.

"A great little hotel"

Riverside2751, Newcastle upon Tyne, United Kingdom 10/04/2019

The Invercarse in Dundee is a great little hotel with the highly professional and very pleasant staff all working to ensure guests are thoroughly welcomed and made to feel at home. From the moment of the warmth at check in to the friendly check out, the staff could not have been better.

"Fantastic views over the River Tay"

davidjjhall1, Worthing, United Kingdom 08/04/2019

A modern hotel overlooking the River Tay as it strolls towards the sea. We found the rooms very adequate for a short stay for one, but awkward for two in the lack of storage for our clothes. Unfortunately, we were met with a warm welcome from the experienced reception personnel, but a less than friendly and helpful staff in the restaurant for dinner.

"Could have been better"

Departure68639267747, Perth, United Kingdom 01/04/2019

The hotel is nice and is clean. Only stayed for one night. Evening meal really not good. 4 of us had food, different meals and barely ate any between us. Chose not to complain just wouldn't eat there again. Fire alarm went off 4.30am woke us up, no fire, no explanation. Children unable to get back to sleep. Hopefully this doesn't happen often. Staff on front desk very friendly and helpful. I would stay again no problem but not for food.

"Night away"

gillr252015, Biggar, United Kingdom 31/03/2019

Booked into the Invercarse hotel just before 2pm , normally other hotels are 3pm so this made a nice change. There was a wedding going on and the reception was very busy and noisey but the receptionist delt with us quickly and efficiently telling us everything we needed to know and easy directions to our room. Pleasent enough room with a double bed, and the room was clean and comfortable, as was the hotel, we had stayed here before and the bed was a super king size and the room was huge so i was a bit surprised by this much smaller room although it wasn't a problem. Fantastic view from the restaurant & bar over the river Tay , we sat outside and had a drink in the sunshine by the 2 huge Redwood tree's, amazing! Delicious evening meal served by lovely friendly staff, although there was a wedding going on and the some of reception guest's were in and out it was really quite quiet which was good, I was expecting it to be noisey later on but thankfully we heard nothing. Breakfast was the usual continental or hot buffet nothing spectacular but tasty never the less, again the staff were lovely. All in all a very pleasant stay. We would go back without hesitation .

"Nice hotel "

EquineSky, Grantham, United Kingdom 31/03/2019

Stayed here for two nights whilst on a business trip. Nice hotel overall and staff very helpful throughout. Two minute drive to the airport. Some aspects of the hotel were a little dated, but the rooms were very nice and the bed very comfortable! Slept well! A fantastic breakfast available too! Worth the money!

"Excellent budget hotel"

Bob C, Edinburgh, United Kingdom 30/03/2019

This is an excellent budget hotel, providing good sleep and hearty meals with friendly and helpful service throughout, particularly from Sarah on reception. The restaurant and breakfast area have great views over the garden to the Tay.

"Good wedding and functions hotel in a beautiful setting"

theweeflea, Dundee, United Kingdom 29/03/2019

I have been here several times - mainly for weddings. On this occasion it was for a funeral tea. The food is always decent but never brilliant. The hotel itself is comfortable but the best thing about it are the views. Great place for a wedding (or a funeral)...!

"Nice hotel"

Pedro-Galashiels, Galashiels, United Kingdom 29/03/2019

Very well equipped hotel with friendly and helpful staff. Very handy for Ninewells Hospital. Restaurant served excellent food well presented and well cooked. Lovely view from the dining room overlooking the Tay

"Wedding March 2019"

User 18/03/2019

My husband and I stayed here for a family wedding and found the room clean and comfortable. The staff were extremely helpful and friendly. Buffet breakfast was excellent good food and choice. Needed a car to get to nearby shops etc but the location and views more than compensate for that.

"room needed updating"

02sammy, Inverness, United Kingdom 18/03/2019

lovely when went in very creaky floors room needed updating very old and drab some of the staff were lovely breakfast was fine there was a lift to so that was good bus stop just outside the hotel very central

"Invercarse hotel Dundee"

Camper01544970948, Clydebank, United Kingdom 10/03/2019

Stayed here while attending a conference in Dundee, the hotel is 1.9 miles outside Dundee centre, an easy walk or a short taxi ride. The staff are extremely pleasant and helpful, the hotel is welcoming and comfortable. The rooms are clean and well equipped, will definitely be staying again the next time i am in Dundee

"Good meal"

pennyl557, Forfar, United Kingdom 05/03/2019

The walking club had their annual dinner here. The service was great. Despite the large numbers the food arrived hot and was cooked just right. It was also served to all tables simultaneously. The tables were cleared efficiently so there were no disruption when the after dinner speaker came on.

"Lovely hotel"

Torkm68, Pitmedden, United Kingdom 03/03/2019

We stayed here as a family for the daughters open day at Dundee University and this proved to be a perfect place to chillout before and after a hectic day on campus. Service was exemplary from start to finish , the room was large , warm and very comfortable with all the usual amenities , we were in the new annexe of the hotel so were basically almost at the rear carpark so well away from the bar and restaraunt areas so had a fantastically quiet sleep. Had a great meal at the hotel on the Friday night and then the usual buffet breakfast before we left on the Saturday. Well reccomended for a comfortable , quiet spot to stay outside the city centre which is only 10-15mins away by taxi.

"Good basic hotel for short stays"

TravelingThyCo, Tallinn, Estonia 06/02/2019

Stayed here one night. The hotel is basic, as you can expect from the price and the brand. Nonetheless, the interior is cozy and welcoming and the staff friendly. The rooms are small and simple but they are clean and comfortable. We didn't have breakfast so can't judge that but for a short and cheap stay I would definitely recommend this hotel.

"Lovely room , food only okay"

scall92, Cork, Ireland 06/02/2019

Good location .. quite close to the hospital and the city centre. The room was huge warm and absolutely spotless! Staff were friendly and there was free parking. Only negative would be the roast at the restaurant was poor quality...The only veg on the plate were peas and the potatoes were too salty to eat!

"Cold and frosty"

JoLow, Dundee, Scotland 04/02/2019

We attended the SNP Burns Supper on Saturday 2nd February and the first complaint was the state of the car park. It was covered in snow and ice with no clear footpath to the function suite...disgraceful. Once we arrived it was very cool in the suite and that was despite nearly 250 guests in the ballroom. My wife went to the toilets and reported they were absolutely freezing, the gents were the same and there was no toilet paper in the gents. This was reported three times to the bar staff who didn't seem interested. When the speakers were performing the bar area was distractingly noisy at times. That said, the food and service was good and the waiting staff did a good job.

"Family meeting"

Ron H, North Berwick, United Kingdom 27/01/2019

Had to visit Dundee due to family bereavement. Needed to book three rooms for ourselves and family. Nice 3 star hotel, we were given upgraded rooms and it looked as if the hotel and the rooms we were given had been refurbished fairly recently. Also good value for money. Friendly, helpful staff. The one small glitch was the evening meal on the last night where one of the orders wasn't placed so we had all finished our main meal before the last main meal came out. Genuine error, the staff were very apologetic and 10% was taken off the food bill for the whole well recovered! Good location and would recommend

"Comfortable and relaxing"

9519C, Inverclyde, United Kingdom 15/01/2019

Stayed here on a brief visit to Dundee. Stayed in a newly refurbished part of the hotel in a very spacious room with a massive tv on the wall. The bed was superb and the food served in restaurant was a very very good also! I highly recommend staying here if you are in the Dundee area!

"Private function"

User 05/01/2019

After attending a function on 4th January, I asked at reception if I could have a taxi ordered. The “gentleman” did this and told me it wouldn't be long. I then went to let my family know that it was on it's way. As I returned to the reception area to wait, the taxi driver was already there and I overheard the reception employee say “I told them it would be quick but these f*****s never listen”. Is this really the way your staff view the customers? Very, very disappointing way to end what was a very good evening.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for bringing this matter to my attention. Of course this is not the usual standard of customer service that we expect from all of our staff. As such, I have dealt with this matter directly with the staff member involved. There will be no recurrence of that type of language. I hope this incident did not detract from your overall enjoyment of the event you had attended. Yours sincerely, Sean Burke Deputy General Manager

"Excellent and great for disabled "

b0bieg, London, United Kingdom 30/12/2018

The new room was large, disabled parking outside room. Heating very good, food and service throughout very good. The price is reasonable to. Very clean and a huge bed and largest wet room disabled friendly ever.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your great feedback! Hopefully we can welcome you back again in the near future. Yours sincerely, Sean Burke Deputy General Manager

"Mostly amazing"

User 23/12/2018

Stayed here recently for a Christmas Day out - very impressed with the room, very comfy and large TV :) The food was delicious in the restaurant and the majority of the staff were so nice, smiley and helpful, with the exception of 1 who was quite rude and tried to be intimidating. Not very welcoming at all. Very unprofessional and holding hands over the bar with an other female colleague. Just a crappy attitude in general. The hotel itself is amazing, and the night staff were also brilliant and welcoming.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay at the hotel over the festive season. I'm glad that overall you enjoyed your visit and were impressed by the room which you had been allocated. I was concerned to read your comments regarding a member of staff and have discussed the matter with the staff members who were on duty. I do hope that this one incident would not deter you from staying with us again. Yours sincerely, Sean Burke Deputy General Manager

"Mostly excellent"

Chris S, Edinburgh, United Kingdom 14/12/2018

The staff were friendly and helpful, the bed room and bathroom was spacious, clean and fitted to a high standard the food in the restaurant was very good and reasonably priced. There was only one complaint the mattresses on both beds were dreadful, old and lumpy and fitted with a matress toppers which was even worse. This so surprising because everthing else was of the highest standard.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay at the hotel. I'm glad that your overall stay with us was very good. I will investigate your comments regarding the mattresses in your room. Yours sincerely, Sean Burke Deputy General Manager

"AST Xmas Event"

Paultamsmith, London, United Kingdom 08/12/2018

I organised an Xmas event for my AST on 5 December 2018. We had a great evening from start to finish. The private dining room was great, the staff were attentive, the Xmas menu was varied and the food was very good in quality and presentation. I couldn't fault anything and would recommend the Invercarse highly!

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your Christmas event with us at the hotel. I'm delighted to read how much you enjoyed your evening and hope that we can welcome you back for Christmas 2019! Yours sincerely, Sean Burke Deputy General Manager

"Good Hotel"

AndrewBBUK, Huddersfield, United Kingdom 02/12/2018

Hotel situated in the suburbs of Dundee, not too far from the airport, but no aircraft noise) Staff always pleasant and helpful Rooms are OK, but a little small, but fine for one or two nights Food good value

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your recent review following your stay at the hotel. We hope to welcome you back the next time you are in the city. Yours sincerely, Sean Burke Deputy General Manager

"Good accommodation and good food"

508murrayw, Worcester, United Kingdom 28/11/2018

Large spacious bedroom and en-suite with bath.Menu in restaurant not large but good selection and very well cooked/presented. Great views from restaurant over Tay. Busy during day as seems its a good place to hold post-funeral tea.Fair walk into centre of Dundee but regular bus service right outside hotel.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for leaving your feedback following your stay with us at the Invercarse. I'm glad you enjoyed your visit and do hope that we can welcome you back to the hotel again soon. Yours sincerely, Sean Burke Deputy General Manager

"Nice enough busy hotel."

IHGRewards_Traveler, United Kingdom 25/11/2018

This hotel is nice, basic but very functional - just what you expect from a 3* property and a price to match. The rooms i had booked were similar in size and clean, one double and one twin. The hotel was very busy when we stayed and i felt that the bar staff showed that they were stressed and seemed disinterested in guests at times. The complete opposite was shown at breakfast where the staff were great and attentive. The breakfast was buffet style and to a good standard. Overall, not a bad stay. Unfortunate that a couple members of staff can almost let the whole team down. At the end of the day if they had no guests they wouldn't have a job. I understand that for some people a job is a job but there has to be a minimum standard and speaking about guests to colleagues in front of guests in below the minimum standard. I wouldn't choose to stay here again if there were alternative options available, but i wouldn't not go back.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your feedback following your recent stay at the hotel. I was concerned to read your comments regarding the bar staff you encountered during your visit and will look into this further. However, I am glad that the breakfast staff looked after you so well and I can assure you that is a better reflection of our staff overall. I hope that you would consider staying with us again as I am sure you would not encounter the same issue. Yours sincerely, Sean Burke Deputy General Manager

"first class"

teresafaekelty, Kelty, United Kingdom 25/11/2018

cosy hotel, friendly staff room was upgraded by lady at reception as hotel quieter at this time of year. couldnt fault anything the rooms are large and spotless, not like these new hotels we have stayed in rooms like a box. the bar are is small but friendly atmosphere and very relaxing

"Fantastic stay with great staff"

MANDYMOOFife, FIFE 25/11/2018

We stayed here one Saturday night after finding a great bargain for DBB. We had 3 course lunch instead of dinner and food was all fantastic. Room was large, clean and modern. Staff couldn't be more friendly and helpful, especially the reception staff. Good location with plenty of parking. Will definitely return

"Average but tiny bar area"

JellaE1, Goole, United Kingdom 14/11/2018

The hotel is average - nothing really awful except the tiny tiny tiny bar area which only seats about 10 people and smells heavily and unappetisingly of the food from the adjacent restaurant section- nothing really great either. Not sure whether I would come back.

"Weekend away"

User 12/11/2018

We stayed here recently whilst in dundee to attend a friends wedding. Our room was quite basic but perfectly adequate. Thought it would be noisy due to there being a wedding at the hotel but it wasn't too bad.

"Highly recommended"

SSB63, Nottingham, United Kingdom 12/11/2018

This is a very comfortable hotel with immaculately clean rooms and a very high standard of service. We stayed for two nights and cannot fault the service and the room, we found it to be very good value for money. The breakfast was tasty and a good start for the day, the quality and selection of food was excellent. If you do not fancy driving to Dundee city center, It is 45 minute walk to the center and there is a bus stop outside the hotel.

"Another great stay"

graham g, Dunfermline, United Kingdom 05/11/2018

We have used this hotel because we require a handicap room the Invercarse is an outstanding example of what a hotel should be. The room is great a large comfortable bed a well equipt wet room bathroom. The foods good the staff exceptional, a great breakfast what more could you ask we booked direct through the Best Western website being members we got a good rate. Recommend this hotel as a great place to stay. We will definitely be back .. ! Thanks to all the staff

"Good value"

Brackenbauer, Glasgow, United Kingdom 05/11/2018

Overall this hotel is good value for money. The public areas are traditionally decorated to a good standard and the food in the restaurant is good and reasonably priced. It also has nice views out towards the River Tay. The buffet breakfast is decent with hot and cold options. Only negative on the food front is that the restaurant closes at 9pm. That seems a bit early and a little silly considering you are a couple of miles away from the city centre. It's fair to say that people staying here, are likely to be eating here. I noticed more than a few people turned away only a few minutes after 9. With all that said, the staff were great, providing local take away options/contact numbers etc. Staff on the whole were very accommodating and pleasant to deal with throughout our stay I have to say. The room itself was clean and comfortable albeit the taste in decor is a little old fashioned/dated. The bathroom in particular looked like it could do with a bit of a makeover. I have stayed here before and the room was much better that time I have to say. It had a large walk in shower but this time around the shower was over the bath which looked a little on the old side, and the shower pressure wasn't particularly strong. Otherwise the room allowed for a decent nights sleep and had all the amenities required for an overnight stay. I would probably stay here again if i managed to get a good enough deal, but I would also consider one of the many alternatives nearby, particularly given the restricted restaurant hours at the Invercarse.

"Lovely hotel with great food"

Janettaz, Kent 01/11/2018

This was a nice hotel, near to town with clean, comfortable rooms. The food was good too - I particularly enjoyed High Tea. The only downside (in October) was that the heating did not come on until 5pm - so it was a bit too cool for me when I arrived. There is a fantastic ballroom in the hotel for events.

"Saturday night fun"

User 31/10/2018

Decided to eat out on Saturday night and after much deliberation decided to chance our luck and try the Invercarse. We were happy to be seated on arrival and have no bad words to say about our visit. The food was delicious and would go back to eat again but the highlight of my visit was the service we received. We were served by a waitress, who if I remember correctly, was called Olivia. She made us feel welcome and gave us everything we would need. If you are thinking about visiting here I would urge you to go, with amazing food and amazing staff what more could you want!

"Good Value"

User 30/10/2018

We were looking for somewhere cheap and clean to just put our heads down before visiting the V&A in Dundee the next day. This hotel met our expectations. There was plenty of parking and we were met by friendly staff. The room was warm, clean, with a comfortable bed - a good stop over. The price reflects the fact that its location is about 2.5 miles west of Dundee centre.

"Great stay. Would return to this hotel"

Seaside261007, North Ayrshire, United Kingdom 28/10/2018

We stayed here for the weekend with our family of two young boys. We got a lovely, clean, quiet, spacious family room. The bed was superb. So comfortable. The staff were friendly and helpful - the woman at the check in desk couldn't do enough to help us find a local restaurant that could give us a table at short notice when we arrived. Breakfast was great with a good selection. No greasy fry ups here.

"Friendly and Welcoming Hotel"

billeeedee, Fife 28/10/2018

We attended a Charity Dinner at the Invercarse and managed to secure a reasonable rate for an overnight stay. The welcome was warm and friendly and the room was spotlessly clean and well appointed with all the accessories you would expect. The furniture is rather tired and in need of refurbishing/replacing but this did not distract from our stay. Dinner at the event was very good and, considering the numbers involved, service was fast and efficient. The only criticism was that the cheese boards and half full bottle of wines were removed from tables before the event had concluded. Despite bringing this to the attention of the waiting staff they were not returned. Breakfast was buffet style served in the Redwood Lounge with magnificent views over the river Tay. The various dishes were kept topped up by the friendly breakfast chef. Overall a very enjoyable stay enhanced by the friendly and cheery staff throughout the hotel.


menubuster, Dundee, United Kingdom 25/10/2018

We enjoyed being seated with a great view of the River Tay, service was prompt and efficient, menu choice was not extensive but main course food was OK and priced competitively. Dessert prices seemed expensive for portion sizes.

"Pleasant environment"

j0ed55, Stranraer, United Kingdom 22/10/2018

A very pleasing comfortable room . Customer service excellent . No problems at all . Breakfast very good and warm plates too 10/10 for having them . Evening meal very good plus presentation too . Would return again without hesitation .

"Absolutely love this hotel, returning customer. Excellent staff, excellent views of River Tay and great location."

AlisonMcT69, Hampshire, United Kingdom 20/10/2018

Returning customer, would not stay anywhere else in Dundee/Tayside area. Staff are excellent... so friendly and approachable, nothing too much trouble. The hotel rooms have been updated since our last stay.... Our suite was stunning!!!! Well done!!! The food is outstanding and the views of the River Tay/hotel garden are stunning. Great choice for breakfast. Great location too. Cannot fault this hotel..... Second to none! It's an absolute pleasure/treat staying here, will definitely be returning. Thank you to all staff for making our stay fantastic. Alison and Steve.

"Three on a road trip."

S6243PPrichardg, Hornchurch, United Kingdom 20/10/2018

Booked one night but could have stayed longer. The rooms are very comfortable and large. We had an evening meal in their restaurant and the food was of good quality and well prepared. A nice view out of the restaurant. Breakfast was buffet help yourself with plenty of choice. Staff were attentive and polite. When we stayed there was a wedding reception but this did not interfere with the other guests nor was it to noisy for other guests. All in a nice comfortable stay.

"Redwood Restaurant only"

gkrobson, Dundee, United Kingdom 11/10/2018

The younger restaurant staff need training on engaging with customers when taking and serving orders. Most lunchtime diners were over 60 and the use of appropriate language could be improved in this lovely restaurant.

"Lovely Hotel"

Caz M, Aberdeenshire, United Kingdom 10/10/2018

2nd visit the the Invercarse, and we weren't disappointed. We had a family room in the new extension, the room was a good size (2 adults and a teenager) the beds very comfortable and overall a very pleasant room. Impressed by the restaurant at both breakfast and evening meals, enjoyable food and every member of staff we met both in the restaurant and throughout the rest of the hotel, was lovely. Overall, I would highly recommend. The only reason I haven't given 5 stars was the warmth of the rooms: Dundee in September is not roasting hot, but our room was. That being said, would I return. Yes I would!

"Great customer service"

William L, Edinburgh, United Kingdom 04/10/2018

When we arrived we were given a room upstairs but I requested a lower ground room instead because my wife was disabled. The reception team was able to change our room quickly and with no fuss. Dinner and breakfast were both excellent, food was really good; helped with the beautiful views from the restaurant. Would book again on next visit to Dundee.

"Very good hotel just outside Dundee city centre......."

MSpark62, Edinburgh, United Kingdom 01/10/2018

Helpful staff, nice bar area, beautifully finished rooms in the new wing. I would happily stay here again, and would happily recommend it to anyone else. It will be my first hotel of choice next time I'm in Dundee.

"well worth a visit"

gourmetscot, Glasgow, United Kingdom 30/09/2018

WE got asked to move from a nearby best western hotel by the very nice receptionist Sylvia who did us a fantastic deal and it worked out great. Rooms in the new extension are sparkly clean with great king size beds and huge smart tv,s We had dinner in the restaurant and it was very good indeed and not too pricey. Great view over the Tay and rather busy which is always a good sign. Breakfast is buffet style but very good quaility and piping hot.

"Bathrooms need a major upgrade"

Tamara A, Scotland, United Kingdom 19/09/2018

Stayed one night for a wedding at the start of August. Our wedding was elsewhere but pretty central for where we needed to be. upon arrival, the heating was clearly at full temperature - it was boiling! The room was small, but fine, carpet was dirty though and the bathroom was horrible. When we returned from our wedding, the wedding which was on at the hotel was very noisy with guests outside shouting and swearing. Wouldn't stay here again.

"Nice hotel, free parking, room a bit small but excellent restaurant with views"

ShurlockHomes, Reading, United Kingdom 18/09/2018

My friend and I had booked to stay at the Invercarse some months before we actually stayed and were able to secure a reasonable rate for the night. It was cheaper than the local Premier Inn so that is why we chose it. We also wanted to be close to Dundee airport which is only 5 mins down the road from here. It is also in striking distance of the Discovery Centre and V&A. The large car park is accessed from the main road at the front and is free which is a bonus. The staff at the hotel are very helpful and friendly and there is a nice atmosphere in the lobby and restaurant area. My room (104) was a little small (as you can see by the pictures) but for one person it was adequate. There was no view out of any of the windows and there was an annoying air conditioning unit that started up around 5:30 in the morning just outside the bathroom window so if you are looking for a quiet nights sleep, room 104 is not for you. The restaurant for me was the highlight of the hotel. The views out of the 'wall of windows' to the front of the hotel is breath-taking and they have really made the most of their hotel view. I suspect in the summer it gets very busy here. The staff were hugely efficient and on their game and service was excellent. The range of food on the menu was wide and varied and the portions were quite large. I had a curry which was very tasty. Breakfast was OK. however I did not like the idea of a flat rate for it. I would expect a different price for hot breakfast vs continental. But the food and drink on offer was very good. I asked if they would allow me to take my breakfast with me (doggy bag) and the hotel were happy to oblige. Overall I liked the hotel and the people who work there. I would stay there again but I would like a better room next time, facing the river Tay. One point to note, the last remaining seaman who served on HMS Victory ended his days at the property onsite. There is a commemoration in the lobby by the reception.

"Lovely and comfortable stay"

User 17/09/2018

We where in Dundee overnight to visit family friends and the new v&a... We chose to have somewhere a bit out of the city centre as we knew it would be so busy the invercarse ticked that box... The hotel is beautiful we had a lovely warm welcome from reception we arrived a little early for check in so enjoyed a light lunch in the sunny conservatory the food was tasty. We then got a little early check in at 1.30pm idea as we where tired so could relax before our busy night. The room was in the extension and was very modern bright but cosy at the same time, clean tidy and all equipped for what we needed. The bed was very comfy and we did have a view out to the river tay, we ordered room service which consisted of sandwiches and snacks when home and where accommodated well staff wherever you happy and pleasant when delivering to our room, we had a great sleep. We would stay again and wished we opted for 2 nights that time.

"Best Western Invercarse"

canmom92, Toronto, Canada 08/09/2018

We stayed at the Best Western Invercarse for two nights in a king room. Both the room and bathroom were beautiful and there was a full bathtub and shower. We booked with a full Scottish breakfast which was very good. There were hot and cold offerings and you could order eggs and some other hot items as well. The location is about a 10 minute drive or cab ride to the city centre so it is a bit out of the way if you want to be close to the city centre. We had a beautiful view of the water from the hotel. Like many other older hotels, there are a lot of stairs which can make it difficult to get luggage to the room. We enjoyed our stay.

"Worst staff and location "

philippepM9678CG, Berlin, Germany 03/09/2018

This hotel wins the award of the most useless and unhelpful staff! Their favorite word is NO, along with NoT Possible! The facilities are really on the just acceptable level. The rooms are small, everything seems to have put together at the last minute. The cleanliness level of everything is below average, this includes, plates, silverware, towels, carpets well, about everything really. But the staff....NOT acceptable The plate with the eggs is just coming from the kitchen, you might see that the plate is anything but clean, and the staff does not care. Stay clear ! You have a bit of a view from the conservatory, but this is only from there.

"Lovely break away"

Kathcalder23, Oxfordshire, United Kingdom 02/09/2018

We stayed for 2 nights as a family of 3 and were immediately impressed. From the moment we were greeted at reception to when we checked out, we couldn't have asked for more! Rooms have been that recently updated you can still smell the new carpet. They are immaculately clean and hugely spacious even with the sofa bed set up. The bathroom is modern and a nice addition to the room with the walk in shower. A good nights sleep was had by all of us. The restaurant offered high tea which we thought was a lovely touch and all the food was delicious. Breakfast was excellent with plenty of choice and the staff were all lovely and efficient. We were pleasantly surprised with the quality of the hotel considering it's only a 3 star and couldn't have asked for a better stay. We will definitely be back!

"Great hotel"

GrandTour605789, Aberdeen, United Kingdom 26/08/2018

Me and my husband have just returned from a weekend here and it was brill. We were celebrating our 10 year wedding anniversary and was given a room upgrade which we thoroughly appreciated. The food both breakfast and evening meal was lovely, the waitresses in both the bar and restaurant were lovely and couldnt do enough for us, drinks prices reasonable, our room was spotless, location was ideal as we headed to Glasgow for a day. The views onto the river Tay are stunning. The hotel was excellent for the price we had paid. Only 1 small fault was 1 of the receptionists wasnt very helpful, never gave out any information on the hotel and we had to ask later on how to book evening meal and what time breakfast was, we did eventually find this info in a bedside drawer in our room. Would definately stay here again. Thanks again.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review. We are delighted you enjoyed your weekend with us. Hopefully we can welcome you back for another anniversary! Yours sincerely, Sean Burke Deputy General Manager

"honest review"

User 19/08/2018

booked through and the price I paid the room was new fresh modern and spotlessly clean room 137 I was attending a wedding reception here and everything went without any problems lovely bar/lounge and plenty staff so no waiting at the bar

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your recent review. I'm glad to read that your time at the hotel was so enjoyable. We hope to welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"A very nice hotel"

Martin_and_Mary-Anne, Bristol, United Kingdom 17/08/2018

A very nice hotel. Not perfect of course, but excellent value for money and nice staff. As an older hotel there are signs the rooms could do with an update, but considering the low cost and lovely location, this can been forgiven.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your recent review. I'm glad you enjoyed your stay with us. Yours sincerely, Sean Burke Deputy General Manager

"great value for money"

877dikshas, New Delhi, India 15/08/2018

Its a suitable place if you find yourself in Dundee for some reason.. The breakfast is great and the rooms are recently renovated. Facilities are great. Stealing one point from full marks due to non central location and a slightly impolite front desk. No grudges though.. our stay was extremely comfortable.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay with us at the hotel. We are pleased that you enjoyed your visit and hope that we can welcome you back again when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"We had a family wedding at the Invercarse hotel on Friday 10th August. The staff, food and hotel was fabulous."

thistle-dhu-11, Dundee, United Kingdom 13/08/2018

Our room was a family room. Very spacious and had everything we required. Our large king size bad was very comfortable. The twin room provided space for our grandsons. On a negative note we were near the ballroom and it was a little noisey from the smokers from the wedding chatting outside.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your stay with us at the hotel for a family wedding. I'm glad you enjoyed your visit and hope we can welcome you back when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"A Visit to Dundee"

159iainw, SEVENOAKS, United Kingdom 11/08/2018

The purpose of our visit to Dundee was to return the ashes of my mother back to Scotland. After placement of the remains we took a tour of the city and visited a number of addresses where relatives used to reside. All very interesting and revealing. The hotel provided a welcome location for such a journey.

"Surprisingly good "

Janine H, Stoke-on-Trent, United Kingdom 10/08/2018

We stayed here on business during a trade show. Overall, we were rather surprised at this hotel! The rooms are large and modern and the hotel in general is rather nice. The views from breakfast/restaurant were great! Breakfast it's self was tasty enough. Service was pleasant and there is plenty of free parking. I'd say this is one of the nicest BW hotels I've stayed in. Would return.

"Went to Edinburgh for the Fringe Festival"

lindagP8494KQ, Aberdeen, United Kingdom 09/08/2018

As it was difficult to get a hotel in Edinburgh we opted to stay the night in Dundee, this hotel is a gem, we were in a room for disabled guests and we were amazed at the space, the size of the bed - must be a super king size and the television was huge. The toilet was fabulous, it was well equipped with a walk in shower with chair and it would easily accommodate someone in a wheelchair. Breakfast was tasty but beware the hot plates - use a napkin! The only downside was the walk from reception to our room, there were so many steps with the room almost at the end of the corridor and the surly receptionist on duty in the morning when we checked out. Really nice receptionist Nicola, booked us in, she was very friendly and was very helpful. We would stay here again, the view from the lounge and restaurant is amazing.

"Best Western Invercarse"

jacksY9715UU, Dundee, United Kingdom 09/08/2018

Great hotel, lovely location within easy reach of the city centre and right beside the airport. The room was very comfortable and I enjoyed my stay. I will definitely use this hotel again, as I will be making frequent trips to this location.

"Family pit stop for a night then travelled further north ."

kerryanneewen, kerryanneewen 07/08/2018

Breakfast lovely ... you can ask for poached eggs , fresh porridge free of charge. Got some lovely extras in the room , hot chocolates and short breads and some toiletries and sewing kit etc. The family room was a lovely size . Two separate rooms in one . The main bed was huge and could fit 3 adults in easily. A very scenic path along the river to walk/run . Right next to a large Tesco express , botanical gardens and coffee shop.. The view from the restaurant is lovey straight over the river . Request a window table ... lovey little Scottish touches such as tablet on the menus . Room service available also..

"Country house retreat in city"

User 06/08/2018

Lovely old house in stunning location overlooking river Tay. Stay was marred by noise unfortunately from celebratory function in ballroom beside our room. Staff are fab, very helpful and do their best

"Average stay in beautiful city"

house1332, Seattle, Washington 28/07/2018

This is a nice hotel with basic amenities. The rooms are basic but clean. No lift to rooms. Parking is a considerable distance from hotel entrance. Would stay again if needed to but wouldn't go out of my way to get here.

"Heat wave"

Natalie K, Irvine Ayrshire 26/07/2018

It wasn't extremely hot outside however our room seemed somewhat of a sauna! The hotel staff gave us a fan. The room was clean, quite small but fine for what we needed. The shower could be better, not much pressure from it so struggled to wash hair. Staff very pleasant. Restaurant menu looked appealing but never ate in it.

"Weekend treat"

User 22/07/2018

Our first experience of this hotel was an overnight stop on the way to Aberdeen for a family funeral and since we arrived at 21:45 and departed at 08:30 the following morning, we promised ourselves that we would visit again as were impressed with the hotel and wanted to explore Dundee.

"Great place, great position but breakfast staff let it down"

User 17/07/2018

Waitress at breakfast let the whole experience down - other staff were very friendly and professional. We were told breakfast was finished when we arrived 10 minutes before it was meant to end and told we could have the leftovers - no offer of toast or pastries. She walked off and started putting food away and never spoke to us again. We were very disappointed after having a lovely nights sleep in this quiet comfortable hotel - I recommend the hotel but I am not sure I would go back.

"Creaky hall floorboards & banging doors = poor night sleep"

Charbala, Mundesley, United Kingdom 12/07/2018

The room was a good size albeit with a window overlooking the car park access road. The bed comfortable if a tad hot in the Dundee heatwave. The bathroom clean. Alas there were 3 nights of wedding parties and with that came a fairly constant passage along the hall with its loud creaking floorboards and heavy shutting fire door. Plus the odd loud "goodnight" as guests dispersed to their rooms. Hence not good for peaceful sleeping on any night. The buffet breakfast was varied (hot and cold choices including cheeses) and pleasant with well cooked food. Lovely bread, quality jam and marmalade. Extra choice of hot food available too. Be good if the outside terrace wood tables were cleaned and cigarette stubs removed before breakfast. We chose to sit out one morning for breakfast to enjoy view. We stayed 3 nights. Am not sure the room was hoovered mid stay. Very convenient location for the botanical gardens. If the hallway issue is fixed so one can sleep without disturbance, I would stay again.

"Disappointed "

mcq2EH, scotland 12/07/2018

Out looking for the Maggies Penguins today and one was I the grounds of the hotel. So thought we would stop for a coffee etc The coffee was so week that it half way through you could see the bottom of the cup. The hot chocolate looked like dish water. While asking for all the trimmings on the hot chocolate, the staff was a tad rude and said nothing - which in a hotel you'd think there would be at least cream ????

"Great Hotel and Friendly Staff!"

Ann S, Glasgow, United Kingdom 08/07/2018

Just home from a two day break staying at this hotel. Stay was great, staff very friendly and food was great too (especially bacon and sausages for breakfast). There was a wedding on each night and we didn't hear a thing. The room (210) that we had was great also - good size with large bathroom (seemingly it has an adjoining room if required). Beds were VERY comfortable too. All in a great stay into the bargain we had booked it at a very special rate as advertised on tv. Would definitely like to return one day!

"Fantastic hotel "

V8120AWbrendam, Glasgow, United Kingdom 04/07/2018

Food was great,lovely garden and views,staff always helpful with a smile,reception went the ex mile printing off maps to local attractions really helpful. our room's were amazing my mum loved her disabled room so much she can't wait to come back


RicardoEastYorkshire, East Yorkshire 27/06/2018

I recently stayed here whilst away on business and had been recommended by a colleague. On arrival there is a car park to the rear of the property with plenty of parking which was a great plus. Checking was OK not over welcoming staff and the room was a nightmare to get too lots of steps.The room was dated and looked like it needed an update.really large bed which again was another plus. My TV constantly lost signal which was annoying. I asked for a menu for room service but there was nothing really on there that i wanted,so i went out to eat. My room was on the front so really noisy with everyone passing by the entrance. I had reasonable night sleep. Breakfast was good I thik for the price i paid i expected better from a Best Western!

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank for your recent review. I am surprised to read your comments regarding the standard of decor in your room. All of our rooms have undergone refurbishment in the last 3 years. I will investigate the issues with the TV in your room. I do apologise that there were no items on our menu which were to your taste. Hopefully this will not deter you from considering us for accommodation when you are next in the city.


smccann12018, Glasgow, United Kingdom 25/06/2018

We appreciate that the room we were given was a 'budget room', but were surprised at how small it actually was. The double bed was hard up against a wall, meaning that if the person on the inside needed up during the night they had to climb over the person on the outside. Unsatisfactory! This room should be a single, not a double room. What really spoiled our stay however was the fact that our room (104) had air conditioning/heating ducting just outside both the bathroom, and the bedroom windows. This meant that we were disturbed regularly throughout the night with the noise of its workings. We tried shutting the windows, but the room became uncomfortably warm very quickly. We had been at a wedding in Dundee on the Thursday, and had a function in Glasgow the next day. This was why we stayed over, to get a good night's sleep! It turned out to be the opposite. We spoke to one of the housekeeping staff the next day. On being told which room we had stayed in she said " Oh that room's a nightmare"! That just about summed up our feelings. The young lady, who was duty manager the next morning when we were checking out, was very sympathetic. She said she would remove the cost of our breakfast from our bill, and inform the General Manager of our comments. Whilst appreciating the gesture, the point is that our night's sleep was completely ruined, and our next day suffered accordingly. The point I made at check out was that I have worked in hotel management for a number of years, and rather than having to offer any kind of compensation after the event, the hotel should only offer that room to a guest if they have made it clear that their sleep will be disturbed. Management MUST know that there is a problem with it.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your review following your recent stay. I apologise that your room was not of the standard that you had expected. I have personally looked into the issues surrounding noise from the vents outside your room and these have been addressed to prevent reocurrence. We have noted your feedback and will be reviewing the usage of the room in question. I hope that this experience would not deter you from any future visit.


tonigarsyth, Glasgow, United Kingdom 25/06/2018

Lovely rooms,restaurantvery nice beautiful food, staff very friendly and helpful, the location was ideal just over 2miles from city centre,surrounded with lovely grounds,friends and i will definitely be back.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thanks for your feedback. Hope to welcome you back soon!

"Exceeded expectations"

TorranceTraveller, Glasgow, United Kingdom 22/06/2018

A two night stay in a hotel we had driven by many times, and finally had a reason to stay. Glad we did. It is a well run and comfortable hotel set in lovely grounds . Well set up for functions with a big freshly surfaced car park ( I noted 4 or 5 electric car charging points so keeping pace with developments). The small double room was nicely decorated with a very comfortable bed First night we ate there as well .....excellent quality and well presented , the fish platter in particular. All breakfast items lovely, fresh raspberries especially enjoyable, and the best hotel toaster i've come across!. Staff well trained and very efficient . Don't hesitate to book this hotel.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your visit to the hotel. I'm delighted that every aspect if your stay was so good. Hopefully you can stay with us again soon!

""First time staying in Dundee""

User 22/06/2018

Stayed here for the first time, hotel was lovely the surroundings were excellent especially the veiw of the River Tay, my meal at dinner was lovely l had the chicken and mango curry, but my wifes meal wasn't to good she had the macaroni cheese it was over cooked, this was the only down side, the waitress did offer to change it, but she took to long to come and ask, the restaurant was busy, but credit were it's due the following morning both our breakfast were first class, over all great rooms ,lovely hotel and the staff were very nice would definitely come back.????

"You should be proud of your staff "

User 22/06/2018

I stayed for business over night the Saturday night and can safely say I will be back! Room was spot on and food was lovely. Staff were great particularly a young lady Olivia who served me during dinner on the sat and then breakfast on the Sunday!! She was great, welcoming and professional and nothing was too much trouble for her made my stay very enjoyable!!

"Invercarse Hotel Dundee"

John S, Sandbach, United Kingdom 17/06/2018

Very pleasant stay, good staff. Nice hotel, pleasant grounds. Staff helpful and polite. Room was excellent, Breakfast was good, assuming you use 2 plates! (small plates provided!) Prompt taxi service into town when requested at reception. Overall a good stay, though only one night.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear John, Thanks for taking time to review your stay at the hotel. I'm pleased you enjoyed your visit. I hope you can stay with us again in the future. Yours sincerely, S Burke Deputy General Manager


gilly581, Edinburgh, United Kingdom 15/06/2018

This hotel is in a lovely location overlooking the river Tay. Sat in conservatory area to work on some papers and it was bright and comfortable. Small double room on side of hotel. Clean and quiet even though hotel was very busy. Good dinner menu and lovely breakfast. Staff all very helpful.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear gilly581, Thank you for your feedback regarding your stay. I am glad you enjoyed all aspects and hope you can visit us again when you are next in the city. Yours sincerely, S Burke Deputy General Manager

"Best eve start to a holidayQ"

231junem, Falkirk, United Kingdom 09/06/2018

Prior to departing from Dundee on Baltic Cruise, we stayed overnight at this beautifully refurbished hotel. From reception staff to bar staff and waitresses, everyone was extremely polite and courteous and made us feel very welcome despite the fact that a very large wedding party had arrived! Not only did the company provide a courtesy car to take us to the seaport, they also allowed us to park at the hotel free of charge, for the first week of the cruise with a nominal charge applied the second week. We felt our holiday really began the moment we stepped into reception. No hesitation in either returning or recommending this hotel to others.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear June, Thank you for your review about your pre-cruise stay with us at the hotel. I was delighted to read how much you enjoyed your visit and that your holiday started when you checked in with us! Hopefully you can stay with us if you are ever sailing again from Dundee. Yours sincerely, S Burke Deputy General Manager

"Best 5 day stay in a single hotel that we have experienced."

User 04/06/2018

We happened upon this establishment totally by chance and were thrilled that we did. We extended our initial 2 day stay to 5 days because we discovered that this location was exactly what we needed for driving day trips. The friendly and accommodating staff at the hotel (Suzy, Daryl, Charlie and Michelle) were great ambassadors for the hotel, Dundee, and Scotland. We hope to return to Scotland in the future and this would be our first choice for a place to stay.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Douglas K, Thank you for your lovely review regarding your stay with us. I have passed on your comments to all of the staff you mentioned and I am sure they will be delighted to have such great feedback. Hopefully you can visit Scotland and the hotel again soon. Yours sincerely,

"Great visit this time round !"

Kirt T, Rotterdam, The Netherlands 28/05/2018

The hotel was clean, comfortable and had a good breakfast. The staff were pleasant and efficient. The car parking is simple with large capacity. So what else do you need ?? Will stay again if ever back in Dundee.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Kirt T, Thanks for your recent feedback. I'm pleased to read how much you loved your stay. Hopefully you can visit us again when you are next in the area. Yours sincerely,

"Dining with a view"

Sean61, Aberdeen, Scotland 28/05/2018

First time here, and warmly welcomed, great service and the dining room has a view to die for over the silvery Tay river. Food is reasonably priced and served with a smile. Wide choice and not long to wait. Also a nice quiet lounge next to the dining area.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Sean61, Thanks for taking the time to review your dining experience at the hotel. I hope you can visit us again soon. Yours sincerely,

"Stay for appointment "

Cammy210793, Aberdeen, United Kingdom 19/05/2018

Stayed here for an appointment I had in Dundee. Reception staff where friendly and the decor was pleasant. Room was comfy and everything you want from a hotel room. The food in the restaurant was decent hotel pub food with good portions. Only let down was the service. The team seemed badly organised only seemed to be one person bussing tables and the rest moaning about things. It's always a put of when you here staff openly slag each other off. This was the only down side to a very pleasant stay.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Cammy210793, Thanks for your review following your visit to the hotel whilst attending an appointment in the city. I am glad that you enjoyed your stay but was disappointed to read your comments regarding the evening waiting staff. Please be assured that this matter has been address to avoid reocurrence. Yours sincerely

"Excellent stay"

Co_AntrimJenny, Co.Antrim 18/05/2018

Stayed here for 2 nights beginning of May and will definitely be back. Staff were all so nice and helpful. Room was lovely and clean We ate in restaurant one night which was also excellent. Breakfast both mornings excellent. All in all a great stay.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I am delighted you enjoyed your stay so much. Yours sincerely,

"Weekday stay in Dundee"

User 17/05/2018

I was doing a course in ninewells hospital and booked this Best Western because of its proximity to the hospital. I was pleasantly surprised, although very much a three star hotel, it is clean, the rooms spacious, the beds comfortable and the hotel has recently been renovated. There is a nice view of the Tay from the bar, the tea and coffee in the room was much appreciated, with short bread biscuits to accompany. The rooms have an iron, ironing board, ample storage, a nice flat screen tv, free wi fi and ample wardrobe space. Check in staff were friendly and helpful. The only improvement I would suggest is that for £75 per night, a small breakfast should have been included, other than this I can not fault this hotel and would recommend it

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay so much and do hope that we can welcome you back when you are next in the city. Kind regards,

"Nice hotel, nice location"

User 17/05/2018

I was working away doing, with my wife staying away with me. We we're very satisfied with our stay, the first room had some damage on a door, we mentioned it at reception and we're given a new room. The room was fresh and clean, good selection of tea, coffee and some biscuits. Nice refreshing shower and good sized tv.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I hope we can welcome you back to the hotel when you are next in Dundee. Yours sincerely,

"Nice Hotel in Dundee "

Magnus A, Vännäs, Västerbottens Län, Sweden 12/05/2018

By chance we booked this hotel in Dundee and found it to be really good. Nice and clean room and a restaurant that gave us a good experience of the Scottish kitchen. The only complaint I have is the distance to the City center. Google Maps did not give the right distance..

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your review. We hope to welcome you back again soon. Yours sincerely,

"A must visit!"

Jansy_12, Dundee, United Kingdom 11/05/2018

What a pleasure it was to have a fabulous meal with great service in the beautiful surroundings of the recently refurbished hotel. The decor is very tastful and of very high standard, this coupled with the relaxing friendly atmosphere and attentive staff mades our visit a great experience.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your review following your visit to the hotel. I am glad that you enjoyed your meal in our new restaurant and that our staff looked after you so well. Hopefully you can dine with us again soon. Yours sincerely,

"Infrastructure in Place - More to Do"

Jim F, Perth 06/05/2018

Best Western are trying hard here. The hotel enjoys a quiet, secluded location overlooking the River Tay to Fife. The grounds and interior are impressive and well-kept and they're investing in improvement. We were given an upgrade into a very comfortable, nicely-furnished and spacious room in a new extension. Only slight problem was they're working on the car park outside which was pretty intrusive in the morning. We opted to have our evening meal in the hotel. For pre-dinner drinks I asked for a Campari and received a curt (that's how it sounded to me anyway) "We don't have Campari!" No apology, no suggestion about a possible alternative. Not a good start. One of the most popular pre-dinner drinks in the world isn't available. I wish I could meet whoever it was who decided that serving food on planks and slates was a good idea. It has started a fashion parade trend in food presentation. No planks or slates here but my haddock goujons and scampi came in a wire basket, the peas were in a ramekin with the tartare sauce in another. All served on a plate "lined" with a "Good Food News" mock newspaper. All looked impressive but, of course, the first thing you do is decant all this onto the plate whereupon you're left with an assortment of empty receptacles that were never cleared from the table. It doesn't take long for the grease from the fish batter to soak into the newspaper which then starts to disintegrate and you worry about how much is ending up mixing with the food. I suggested to the waitress that diners be offered the option of food served in the traditional way, ie on the plate. My wife's beef stew was a little short on beef, and of that which was there, there was a bit of gristle. Breakfast was good and relaxed. I'd have given this three and a half stars as I'd rate the overall experience 7 out of 10, but, with attention to detail at dinner this would have been a four instead of a three.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review following your stay at the hotel. I am glad that you found our new rooms and restaurant to be as lovely as we do. Unfortunately our car park resurfacing works was rather inconvenient however this has now been finalised. I have passed on all of your feedback to our Head Chef regarding the presentation of certain dishes and items. Your comments regarding the restaurant service have been addressed internally. Thank you for your feedback. Yours sincerely,

"A quiet night in Dundee"

hillwalker313, Bangor, United Kingdom 05/05/2018

We were lucky enough to receive a free upgrade to a newly opened wing, which no doubt enhanced our good experience. Nevertheless I would recommend this hotel for being clean, quiet and having good views from the restaurant. The food is good quality and value.

"Lunch with a friend."

Derek R, Dundee 27/04/2018

Went for lunch to take in the alterations that have been done to the hotel's restaurant. Having experienced the restaurant many times in the past I was curious to see what had been done. I also enjoyed the food there and the excellent service. Our table was at the very front next to the large glass windows offering a great view over the River Tay. However being there on a sunny day it was rather warm and some ventilation would have been good. A small matter nevertheless which did not spoil the occasion. The restaurant makeover has been a success looking fresh and ready for the future.

Sean B, Deputy GM at Best Western Dundee Invercarse Hotel, responded to this review
Dear Derek, Thanks for your review following your recent lunchtime visit to the Invercarse. I'm delighted to see your feedback about our new restaurant and menu. Hope to see you again soon. Yours sincerely, Sean Burke Deputy General Manager

"Great rooms, friendly and a fantastic restaurant"

User 22/04/2018

The rooms were fantastic, very comfortable beds, clean and tidy. The reception staff were spot on, very helpful and made you feel very welcome. The restaurant was also amazing. They have a special menu which changes often along with the al a carte menu. I could not fault the food for the price. I would definitely recommend his hotel to anyone wanting to stop in Dundee for pleasure or business.

Sean B, Deputy GM at Best Western Dundee Invercarse Hotel, responded to this review
Dear Dave, Thank you for your review following your stay with us at the Invercarse. Your feedback is most welcome and I am sure our staff will be delighted to read your comments. Hopefully we can welcome you back soon. Yours sincerely, Sean Burke Deputy General Manager

"A Hidden Gem"

SusanBFraserburgh, Fraserburgh 16/04/2018

I stayed in this hotel with family and I have to say it is a hidden gem. The hotel is located a short drive from the city centre in a very quiet and peaceful location. We had a family room which consisted of two bedrooms and a bathroom and these were very spacious, comfortable and had all the amenities that we required. The whole hotel is stylishly decorated and the staff are very friendly and welcoming. The breakfast was buffet style, delicious and beautifully laid out. There is a large car park to the rear of the hotel. I had never stayed at this hotel before but I certainly will again, great value.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay with us at the hotel. I am delighted to read how much you enjoyed your visit and that our staff looked after you all so well. I do hope we can welcome you back to the Invercarse again soon. Yours sincerely, Sean Burke

"Not great"

aragon-11, Edinburgh, United Kingdom 07/04/2018

The Invercarse is unpredictable. As a fairly regular visitor we've enjoyed some pretty decent fair, but on this occasion it was definitely at the lower end of decent. Why? Contributory is probably the worst beef bourguignon I've ever had with veg on the firm side of al dente - in fact inedible. And across out table, a rather unconvincing, "it was ok" reaction, with one muttering of salmon cakes lacking salmon. The makeover has been a big success - but if the food is at the lower end of average, then those full tables, won't be full for much longer. And as for a previous reviewer suggesting 'Super Tasty Food' - is this the unpredictability coming through or evidence of someone who needs to get out more?

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review. It is disappointing to read your comments regarding your lunch experience at the hotel. This is certainly not the usual standard of food which we serve in our new restaurant as I am sure you can attest to, being a regular visitor. I have passed on your comments to our Head Chef. You are correct that our Restaurant has been much busier and indeed continues to be, with the vast majority of feedback being extremely positive. However, we welcome feedback of any kind and your comments have been noted. Yours sincerely,

"Super tasty food"

LisaWeb1987, Dundee, United Kingdom 04/04/2018

Haven't been to The Invercarse since the refurb had finished so thought we would nip in for some dinner. Restaurant is lovely and modern, was busy when we arrived but still had a table overlooking the Tay. Waitress was polite and the food was fantastic! We ordered pulled pork croquettes then the steak burger and skirlie stuffed chicken. They did not disappoint. Will certainly be back!

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your visit to the hotel. I am delighted to read such positive feedback regarding our new restaurant. I hope we can welcome you back again soon. Yours Sincerely,

"Disappointing lunch"

yvonne l, Bognor Regis, United Kingdom 01/04/2018

Having often visited the Invercarse previously, it was decided to take my father in law ( +my wife,brother in law and wife and their son) for his 94th birthday lunch. What a disappointment. We were made welcome and a table for 6 was made up with good views of the Tay. Unfortunately that is where it went downhill - the waitresses were appropriately dressed in black ( it might as well have been a funeral since not one smile was forthcoming for the whole time). The food was reasonably prompt but that was the last we saw of them until collection time and that was carried out in funereal silence - no enquiries re more drinks or satisfaction with meal. My salmon fishcakes (sadly missing any sign of salmon) were over crisply fried and the chicken who had laid my fried egg had done so in vain - it was way overcooked and dry. This was unlike the veg in the 2 beef bourguignon - the basis of the meal was beef and carrots so what we're the 'seasonal veg'?-carrots! but they were rock hard unlike the 2 pieces of swede (?) that had dissolved in the ample supply of gravy. Having said that and pushing the carrots to one side the meal was reasonably tasty. The burger meal was acceptable , one meal was a salad and thankfully did not need 'cooking'. My father in law had his statutory fish and scampi in batter and ,at 94, did not discern that the batter was somewhat overcooked also (unlike the accompanying pale fries). In view of the explanation that would have been required to non-existent waitresses and the worry it would have caused him, we did not attempt to send anything back. Eventually the plates were cleared and menus reappeared in a pile in the middle of the table for dessert choices - 3 desserts and 3 coffees were forthcoming which were satisfactory. Indeed one of the waitresses kindly offered to cut the birthday cake we had brought but arrived with it cut into superslim slices which had been cut straight across the cake from both ends rather than the usual 'from the middle' which provided two stubby pieces and 4 long ones! Overall , rather disappointing and even my father in law noticed the long faced waitresses. The return visit with other family visitors arranged for the weekend was hastily rescheduled!

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your lunch at the hotel. I was disappointed to read your comments regarding both the food and service in our new restaurant. I understand that on the day you dined with us, we had a very busy restaurant and served around 80 covers at lunch. Our Beef Bourguignon and Salmon Fishcakes are two of our most popular lunch items and I am not aware of any other adverse feedback regarding these dishes on the Saturday you visited. It is disappointing that you did not bring these issues to the attention of the staff and manager on duty who would have ensured that these matters were addressed. I have passed on all of your feedback to our Head Chef and to the waiting staff who were on duty. We always take on board constructive criticism as it helps us to continue to hold our high standards of both food and service. However, I do feel that your comments regarding the cutting of the cake rather unfair, as not every restaurant would offer to provide this service on such a busy occasion. Yours Sincerely,

"Good weekend stay and wedding venue"

User 26/03/2018

Enjoyed a two night stay at the Invercarse Hotel. The room was as described in the website, it was compact but ideal for a short stay, with hairdryer, iron and ironing board, tea coffee making facility and wall mounted TV, but no fridge. The bathroom had a walk in shower and I particularly liked that there was a shelf for toiletries. The shower gel and hand wash was in wall mounted bottles rather than miniature sized bottles, as in some hotels. Sufficient towels on the heated towel rail and information that additional towels could be requested. Free wifi and parking was available. The staff throughout the hotel were very helpful and friendly. There was a lovely view from the Redwood Restaurant. I had the buffet breakfast two mornings, which I enjoyed and found the buffet was replenished, as and when required, without having to ask. In addition to the scrambled eggs on the buffet, there was the option to have freshly cooked eggs of your choice. Dinner in the restaurant was good. I would have liked more vegetarian options and for vegetarian meals to be identified on the menu, although staff were willing to check if the meal was suitable for a vegetarian. The hotel was a lovely venue for the wedding, The staff provided a very good service for the wedding meal and serving drinks. There is a good sized dance floor in the ballroom. The hotel is on a bus route, which is convenient for getting into the city centre. The staff were very helpful in explaining where to get on and off the bus. The hotel is also within walking distance of the Botanic Gardens. I would definitely stay at this hotel again.

"Good Dinner Dance"

Gauldie2015, Dundee, United Kingdom 20/02/2018

Guest at business dinner in function suite. Good night had by all. Fine set up and house band Eat The Peach were excellent keeping us on dance floor most of night. Food was fine as was service but perhaps some of the younger members of staff needing a little more practice in serving skills. Function suite and facilities good but perhaps needing a little tlc in areas or a little freshen up in decor Very enjoyable evening, can see why Invercarse remains popular still

"Recent refurbishment – good in parts, poor in others"

RHMStirling, Beverley, United Kingdom 13/02/2018

We have used this hotel many times over several years, but this was our first visit since an extensive refurbishment (winter 2017/18) of the public areas and the bedrooms. The public areas have turned out well with the dining / bar area looking fresh and offering an improved view over the river Tay. The bedrooms are another story. Premier Inn style ‘open wardrobes' with no drawer space (the small drawer that does exist contains a hairdryer and hotel guide). An ironing board is hung on the back of the bathroom door – not pretty. The lighting (in room 109) was very poor, positioned in such a way as to cast a shadow over the desk and the mirror above, rendering them almost useless. Not well thought out and probably designed down to a price rather than for comfort. To be fair the bathroom was good, although limited shelf space left little room for personal stuff. On the bright side the food is excellent and the staff friendly. But sadly we will think twice before staying again.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear RHM Stirling, Thank you for your recent review following your stay at the hotel. I am glad that you found our new restaurant to be as lovely as we think it is. I am sorry that you did not like the design and style of our refurbished bedrooms. We did ask our designer to plan these to be more modern with clean lines and more floor space. However, I will look into the lighting in the room in which you stayed. I would hope that this would not deter you from visiting the hotel again in the future. Yours sincerely, Sean Burke Deputy General Manager


Nancy L, Dundee, United Kingdom 04/02/2018

Have been now a number of times for lunch soup and sandwiches absolutely lovely every time can highly recommend service quality and price excellent there has been some alterations which should be finished now would book as it is popular

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Nancy, Thanks for your review. I am delighted to read how much you enjoy your regular visits to the hotel. We have recently completed our restaurant refurbishment and it looks fantastic. We hope to see you again soon. Yours sincerely, Sean Burke Deputy General Manager

"Passing through Dundee"

topdoc55, Glasgow 04/02/2018

This hotel has been here for many years - before my student days 40 years ago. Currently being extended. Its comfortable enough, the breakfast was average hotel fare.We didn't have dinner but apparently the food is 'ok'. If I was to find criticism, there is very limited seating in the bar area. We ended up sitting at a table in the relatively large restaurant which isn't so relaxing. Maybe they should enlarge the bar and shrink the restaurant slightly. Also, there was a very poor choice of beer at the bar. Most bars these days are able to offer a variety of draft ales but here there is only a small choice of mass produced beers. So, neither a great hotel or a bad hotel. Good location for the west end of Dundee.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear topdoc55, Thank you for your recent review. I was disappointed to read your comments regarding the food you had during your stay in particular our breakfast as we regularly receive excellent feedback about our extensive breakfast buffets. I do take on board your points regarding the seating in the lounge. This is something we are actively looking into to improve. Hopefully you would not be deterred from visiting again soon. Yours sincerely, Sean Burke Deputy General Manager

"Great stay"

User 02/02/2018

Brilliant stay at a lovely hotel, the hotel was situated at the side of the town with a beautiful sea view from the restaurant. The beds were comfy and the staff were accommodating, one major plus was the food...amazing I was so very tempted to stay another night just to try another main at the restaurant:)

"Hogmany Party"

Ray M, Dundee, Scotland, United Kingdom 01/01/2018

So, we left it late to book for the Hogmany Dinner Party. Normal for us. Great welcome reception with Prosecco and canapés. Fanstastic service during the 4 course Dinner. Well organised and very attentive. The food was outstanding. All cooked and presented very well. The standard at this place is very good. No issues whatsoever. We all had a very enjoyable experience. Can't wait to return to have a meal . Well done to all!

"Business Trip"

Mark D, Birmingham, United Kingdom 22/12/2017

The outstanding thing about the hotel is the restaurant - the food is great and the service was outstanding. Both the evening meal and breakfast were wonderful. The rooms are warm, clean and comfortable.

"5star hotel"

Isabella s, Stirling, United Kingdom 13/12/2017

1st class hotel with good friendly and helpful staff. Room was clean. Bed was comfy. Didn't have the best of views but that didn't matter as we were only staying one night. Breakfast was one of the best I've had in an hotel. Would highly recommend this hotel.

"overnight stay "

User 08/12/2017

stayed here overnight, lovely newly decorated comfy rooms. went for a meal in the restaurant the food was lovely and the staff were so helpful. three younger girls who clearly knew their job very well and the chefs dealt with my partners allergies very well. thanks again, will definitely be returning!

"I would stay again. Great value for money and service"

320DermotWalsh, Ballygally, United Kingdom 05/12/2017

This hotel is great value for money. I was in Dundee to accompany my son for an interview at Dundee University so wanted something relatively cheap, friendly and near the University. Got an excellent price online which included free breakfast. Very friendly staff upon arrival. Clean, modern rooms with large TV (Sky etc.). Unusual to have option of a cooked breakfast when on a cheap deal. And not was as good as any I get in so-called 'high-end' hotels. Would highly recommend

"Only one word EXCELLENT - and ultra close to Ninewells Hospital in Dundee"

73North, Galashiels, United Kingdom 28/11/2017

I stayed here for 1 night - and really was impressed - to be honest any Hotel that has ' BEST WESTERN' to its name - is going to be really good , I have yet to see one that is shabby , the Hotel was well-decorated , the bedroom was really modern ( and a comfortable bed ) and a terrific bathroom and shower - I also was VERY impressed with my Chicken Burger at night , and my cooked breakfast - I also thought all the staff were very helpful and hard-working .

"A lovely meal in very pleasant surroundings"

Murray W, Worcester, United Kingdom 28/11/2017

Six of us were booked in for lunch to celebrate my mothers 89th birthday. Quite a bit of building work to the rear which took up part of the car park but no problem as it was quiet. Very pleasant interior with a cosy feel. We were warmly greeted by the staff who showed the right amount of attentiveness throughout the meal. The lunch was lovely. We each had a starter and a main course plus drinks and were all very impressed with the menu choice and quality of the ingredients. A very enjoyable experience (especially as my mother paid the bill!)

"Great value hotel "

md0n, scotland 25/11/2017

Room small but very smart. Huge walk in shower , comfy bed and lovely decor. Ate lunch in restaurant which was very good. Staff friendly and efficient. Great price. Only disadvantage is distance from city centre.

"Value for Money, Bit Tired but Wonderful Staff"

Joe B, Edinburgh, United Kingdom 17/11/2017

Stayed for one night to attend a family celebration. The staff were friendly and very helpful throughout. The hotel itself is a little dated and felt a little tired but for the price, the hotel and then rooms offer excellent value for money. Overall a good stay and would return.

"Great Venue"

Stuart K, Aberuthven, United Kingdom 13/11/2017

Attending Invercarse at the weekend for my sisters wedding and really enjoyed our stay here. Rooms were lovely and spacious, check in was easy. We had a 9 month only baby and they had put us up on the second floor and when asked if we could move to ground floor they were very accommodating. Staff are friendly and I definitely would stay here again. Only thing I would complain about was the amount of stairs. Even on the ground floor, there is still stairs you need to climb to get to your room, which isn't the easiest when you have a buggy. Apart from that though, great venue.

"Not advised of building work"

sel1893, Aberdeen, United Kingdom 12/11/2017

We stayed for one night for a work function that was being held in the hotel. We weren't informed any building work would be taking place at 8am in the morning. Hammering and constant banging right outside the window. Half of the window was also covered up with wood outside. I called reception asking why we weren't informed of this whilst checking in, basically got told tough it needs to be done. So not only £105 for a one night stay in a dated room but no discount of the price of the room or complimentary breakfast was offered

Martina W, General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Sel Thank you for your comments. We are currently building a stunning 24 bedroom extension due to open in April 2018. I apologise that you were disturbed by the work. I understand your booking was via We do have notification on this site that building work is taking place. I believe you were given a discount in the morning. Let me Know the next time you stay with us and I'll ensure you will get an upgrade to one of our new rooms. Kind Regards Martina Whiting Director

"Seafood platter mmmm"

User 11/11/2017

Was there last night with a group of friends and the food was great, the staff however were fantastic. We had a member of our company with allergies and they went out of their way to assist. Well done


LadyMalfoy, Fife, United Kingdom 09/11/2017

I was here 2 days because of my work, they organised a seminar and it was the best choice ever. The service was perfect, they catered for all our needs, even making vegan food in the spot for one of the delegates The house is very pretty and in good location. They even have a Macintosh Partrick room with his paintings Food was excellent and prices for drinks reasonable I asked for a quiet room and laundry got it, had a good night sleep, thank you Rooms were recently refurbished with good taste and huge beds, tub and all amenities Overall, excellent


luvbirdeez, Dundee, United Kingdom 06/11/2017

Food is good and plentiful. The drinks are lovely too. The restaurant is accessible for wheelchair users and the toilets are on the same floor. Prices are good and they do seasonal favourites and local produce.

"3 week stay"

User 02/11/2017

Excellent hotel my favourite room was 117. Staff are courteous and genuinely warm and friendly :) FANTASTIC meals ample parking and nice quiet area would highly recommend it and can easily day it was one of the best best western's I've stayed in

"Sportsman Dinner"

robertdT7844IX, Dundee, United Kingdom 31/10/2017

We stayed for an evening to attend a sportsman dinner excellent evening food was delicious and very well presented all staff were very attentive. Room was clean and comfortable we had a standard cosy room but was very adequate for out 1 night stay

"Excellent !"

Linda W, Carlisle, United Kingdom 28/10/2017

We have just enjoyed a 2 night stay in this lovely Hotel. The Staff were so welcoming & friendly, from Reception to the Bar & Restaurant Staff. The room was very comfortable & nicely decorated, complementary Tea & Coffee were supplied & it was no problem for the staff to provide 'Fresh Milk' (rather than using the plastic milk !!) We had our Evening meals in the Restaurant (Not a huge menu) & we couldn't fault the food, very good service too ! The Breakfasts were yummy too ! The Hotel is about 2 miles out of Dundee but is in a lovely area & is on the Perth Road, which is on a Bus route, buses run regularly directly into Dundee - Excellent Service. Or if you enjoy walking it is a lovely flat walk into town.We prefer to be staying just on the edge of the city & making our way in, this Hotel may be too far out for some people. We went to the Botanical Gardens which were 5 minutes walk from the Hotel, very nice, lots of Trees and Shrubs from all over the world, not lots of flowering plants, but an enjoyable walk in a peaceful environment (Even though near Dundee Airport !) The Tearoom attached to the Gardens served very nice Tea & scones ! We love this Hotel and will definitely be back ! It 'Ticks all the Boxes' for us They are doing building work at the back of the Hotel, but it didn't bother us at all. 10/10 from us - Excellent

"Good Nights Sleep"

Neil M, Forfar, United Kingdom 17/10/2017

Nice quite hotel away from road. Evening meal and breakfast exceptional.Rooms very clean and walk in shower was excellent.Will definitely be back before end of year, and stay the whole weekend. Only drawback , car park a short walk from reception.

"overnight stay"

harrymack19, Aberdeen, United Kingdom 16/10/2017

my wife and I stayed at the Invercarse when we visited for a wedding reception nearby , a nice, clean and tidy hotel, nothing to complain about and a very nice breakfast and good staff, a good place to stay the hotel felt a bit dated in places, but the room was clean, bed was fine and a big TV in the room helped. staff were good and helpful. for £85 per night room only, and £11 each for breakfast it may have just been on the expensive side for 1 night, where a B&B may have been as good and a bit cheaper.

"First time stay"

JOHN G, Dundee, United Kingdom 08/10/2017

Stayed this week for two nights due to my niece wedding within hotel on the Friday. Wow what can I say? from start to finish all hotel staff provided high quality customer service that I could not fault. My room was a double good size looking out into entrance of ballroom where my niece wedding was taking place. Room was bright in décor and newly refurnished with a lovely shower room. Tea/coffee/hot chocolate tray provided with lovely shortbread within my room which was a lovely touch. All staff from housemaids to management were fantastic with our family and nothing was too much bother for them. Staff went above and beyond customer service for my niece wedding day. We could not fault silver service and quality of food was lovely. Waiting staff timing was perfect for over 90 quests during day time and around 80 in evening. Buffet in evening was lovely and well presented by chief and kitchen staff. Bar prices are standard for Perth Road area of Dundee even for wedding function prices were good. I stayed two nights and breakfast in the mornings was lovely and great choice from cold to hot food. Waiting staff were lovely and very attentive. Overall my two nights stay was excellent could not have asked for better and a credit to all Invercarse Hotel staff for their outstanding customer service that I received and not forgetting my niece big wedding day went fantastically well again thanks to Invercarse Hotel staff for their hard work. Highly recommend a stay and highly recommend venue for a wedding. Gorgeous views. Thanks again to all staff for your fantastic hospitality

"Birthday break "

Deborah H, Barton-upon-Humber, United Kingdom 04/10/2017

Room's are modern and comfortable. Sockets and phone charging points. Had breakfast overlooking the river Tay. Breakfast buffet had good choices healthy to indulgent . Currently building work being carried out on extension

"Nice Stay"

Gary B, yorkshire 28/09/2017

Checked in and was greeted by a lovely receptionist who was very helpful. On entering the room we were a little disappointed with the size of our room, it would have been ok for one night but as we were staying four nights we felt a bigger room would be better and after speaking to the same receptionist we paid a nominal fee to upgrade. Thank you to her for doing some jiggling. The hotel itself is comfortable and well appointed the dining room has a lovely view over looking the Tay. The eating is relaxed rather than formal. The menu is small and dare I say not very inspiring four nights was enough from this menu although the food served was good. Drinks (ale) in the bar is limited but the Guinness very nice. The staff were excellent they could not do enough for us, I don't like to single anyone out but there was one star who shone through, Lennie so genuine and warm she is an asset to the hotel. Please pass our regards to staff and most of all Lennie

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your very positive feedback following your recent stay at the hotel. I am pleased that you enjoyed your visit and that the staff looked after you very well. I will pass on your kind comments to Lenni who I am sure will be delighted to read your remarks. Yours sincerely, Sean Burke Deputy General Manager


douglaspeter, Scotland 25/09/2017

Really had a nice 2 night stay. Staff where wonderful, hotel was well appointed. Excellent breakfast choice, and evening meals where of top quality, nice selection of dishes available. Could not fault my stay.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thanks for your feedback following your stay with us. It was great to read how much you enjoyed your visit. I do hope we can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager


David393, Leeds, United Kingdom 23/09/2017

I had one night in Dundee and this hotel was recommended The hotel was very clean and the room modern and well fitted. It was quiet and I had a good night sleep. Staff were pleasant The dining room has a good view. The menu did not inspire me but the burger I ordered exceeded expectations. The house merlot was good. I was disappointed the breakfast was not included in the price

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I am delighted that you enjoyed your stay with us and hope we can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"Been here before, stayed again"

Larkins2014, Derby, United Kingdom 23/09/2017

This is for work and I find that booking on the day gets the best rates. The price and standard are much better than Premier Inn, Travel Lodge etc. Breakfast was good, the room was excellent and one of the reception staff (can't remember her name) was in the right job. The other lady was a bit of a sour puss. Food was very reasonably priced, nothing special but good food. The only issue with the breakfast is the menu stated black pudding and haggis but there wasn't any. They are expanding so bookings must outstrip space.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review following your visit to the hotel. I am glad that you enjoyed your stay with us and that you found our bedrooms to be of a high standard. Hopefully we can welcome you back to the hotel again in the future. Yours sincerely, Sean Burke Deputy General Manager

"Good rate while the renovation is ongoing "

ladyjane19, staffordshire 21/09/2017

Had a pleasant stay for the money, they are extending the hotel that's why I think they are offering the good rate. A few problems being the car park is up the hill which can be awkward if you have a lot of luggage and there is no lift in the hotel. Also I felt the reception staff were unhelpful and not very welcoming on arrival which is unusual in a Scottish hotel. The smoke alarms go off with steam from the shower if you leave the bathroom door open. The restaurant is average and the service slow.


User 14/09/2017

the hotel is now getting slightly dated but the building of the new rooms will enhance the appearance to be very quaint and pleasant . the reception staff are very efficient and pleasant but unless you are starving please avoid the breakfast experience as the staff are very lasy and far from pleasant the food was also quite poor especially the srcambled eggs and the choice on the cold area

Sean B, Director at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your feedback. The Invercarse Hotel are currently adding a 24 bedroom extension and have plans to refurbish the restaurant in January 2018. Thank you for bringing to my attention details of your breakfast experience. My sincere apologies that this was not up to standard. This matter has been addressed internally. I am confident there will not be any re-occurance. Thank you again. Yours sincerely, Martina Whiting Director

"Wedding to remember!"

LisaWeb1987, Dundee, United Kingdom 12/09/2017

Attended a friends wedding at the beginning of July and it was absolutely perfect!! The staff were so attentive and helpful, the food was great and what a fabulous venue! The ballroom is amazing and the view over the Tay was spectacular. What a lovely, memorable day & evening!

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Lisa, Thank you for taking the time to review your visit to the hotel. I am delighted that you enjoyed the Wedding that you recently attended and that your day was so memorable. Hopefully we can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"Nice restaurant - room was ok for one night but tiny"

twoshortplanks, Aberdeen, Scotland 05/09/2017

The title says it all really, we had a nice meal but the room was too small to be comfortable for anyone who needs to unpack anything larger than an overnight case. The room was set up like a basic budget hotel, there was no wardrobe just hangers on a rail, there was no soap in the bathroom just a hand pump on the wall. The bathroom was tiny and most hotels would have a bathroom which is the size of the bedroom and bathroom combination we were given. The reception was pleasant enough and efficient, the hotel car park is next to a building site as they are expanding the hotel so your car may be dusty - if it stays dry long enough in dundee for dust to occur! The restaurant is not intimate or secluded so if you dont like listening to every word your neighbours are saying you may need ear plugs however the food was so good and reasonable i gave the review four stars - On the basis of the Hotel alone it is barely a three....

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your review following your recent stay at the hotel. I was disappointed to read the comments regarding the room in which you stayed. I can see that you booked one of our Budget Double Rooms, which by its description means it is one of our basic bedrooms. However, all of our rooms were refurbished between October 2016 and March 2017 and into our Budget Rooms we did install open wardrobes rather than standalone wardrobes to provide guests with more space. We do not provide bars of soap for our guests but do provide complimentary soap from a dispenser and also shower gel and shampoo in the showers. I am also surprised to read your comments about the layout of the restaurant. Our restaurant consists of 2 levels and also includes private booths with bench seating. I am not aware that a guest has ever advised that this is not secluded or intimate. Once again, thank you for your feedback. Yours sincerely, Sean Burke Deputy General Manager

"Lovely stay"

miggins1, Colchester, Essex 29/08/2017

Room was a little smaller than what we usually get but everything was there and lovely sized bathroom. Friendly staff and tasty food served in the restaurant. Had 3 meals there before we left (overnight stay only) and have booked a table for our return next week.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I'm glad you enjoyed your visit and hope to welcome you again soon. Yours sincerely, Sean Burke Deputy General Manager

"Great hotel worth a visit"

margaretkV4526SS, DUNDEE, United Kingdom 28/08/2017

Great hotel lovely surrounding, lovely staff and the food was excellent. It was a lovely day when we arrived so we sat in the gardens and had a drink. Staff were friendly. Meal and breakfast was lovely. Will be back.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Margaret, Thank you for your review. I am delighted that you enjoyed your stay with us. Hopefully we can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"Cheap and Cheerful"

john83uk, Liverpool, UK 22/08/2017

This hotel is basic but very clean and tidy. The staff were helpful in the main and pleasant but the hotel is a bit dated. Breakfast service was poor. I was told to just help myself to the breakfast buffet but non of the breakfast menu items that require ordering were offered (eggs to order etc). Maybe due to the hotel being full? The room I was in was right at the back of the hotel where there is considerable building work being undertaken. This meant the room was very noisy. The work started at 7am and finished around 9pm. It is in a good location, it's about 15-20 minute walk into the town centre.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I do apologise that you encountered construction noise during your stay. We do have a noise curfew so that no work is undertaken prior to 8.00am and finishes no later than 7.00pm. Yours sincerely, Sean Burke Deputy General Manager

"Decent Hotel in a good position"

mikewb75, Cheshire, United Kingdom 22/08/2017

Had two rooms here as we travelled with family. Both rooms reasonable size, comfortable and well furnished. Bed comfy too. One bathroom had walk in shower, one a shower over bath, both reasonable size and relatively new fittings. Breakfast has good choice and good fresh food. Only ate in the restaurant one evening, menu a bit limited but food was prepared/presented well and service was ok. Reception staff friendly and helpful. Positioned on the edge of Dundee, quite near the Tay bridge so in relatively easy access of St Andrews and the Fife coastline. Only drawback was hotel parking, as they are building a new block of rooms which I presume takes up some of the previous space. Although the car park is a reasonable size, if they have a wedding supper or similar there are not enough spaces if you arrive back in an evening.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review following your stay with us at the hotel. I was delighted to read how much you enjoyed your visit. Hopefully you can visit us again once our extension has been completed. Yours sincerely, Sean Burke Deputy General Manager

"Adequate Hotel"

Moltrasio, Hamilton, Ontario Canada 21/08/2017

This review may be a little unfair as this hotel was undergoing construction when we stayed there and it was going on right outside our room. The good news is that, while we arrived early, our room was ready. But the bad news is that while our room was ready there was a luncheon going on in the conference centre and there wasn't a parking spot to be had. It was eventually sorted out once the luncheon was over. This hotel is a typical Best Western. It was adequate but nothing special. The staff was very friendly and helpful.

"Engaging and delightful hotel"

Flamingoparrot, Bedfordshire, United Kingdom 12/08/2017

We stayed for one night and had a delicious meal in the restaurant. The kind chef gave me many choices for gluten free and the risotto was amazing and totally yummy. The room was smallish but bed was so comfy and show good. Again the chef cooked me bacon lovely and crispy and perfect poached eggs. The choice at breakfast was varied & good, my husband enjoyed the pastries (he said sadly no black pudding though). Good sized free car park and friendly receptionist who greeted and finished our booking. We shall be returning here again very soon. A genuine Scottish gem of great hospitality.

"A pleasant place to stay"

jag453, Bretignolles Sur Mer, France 02/08/2017

Easily accessed and not too far from the city centre, the hotel is pleasant and the rooms clean and comfortable. The bathroom was very modern with a large walk-in shower. The restaurant that serves quite traditional local food

"Short stay Hotel"

Karen B, Welwyn Garden City, United Kingdom 01/08/2017

The hotel room vas not very spacious. Whilst showering the shower tray overflowed on to the floor. The room was very warm and stuffy. Felt the room was very pricy especially as breakfast was not included. Didn't find the staff very friendly. Wouldn't stay here again.

"Sons wedding"

Graham W, Monifieth, United Kingdom 29/07/2017

Beautiful views from the gardens in a stunning location, we arrived slightly early however were able to check room in from start to finish hotel staff friendly and helpful nothing was to much bother. We stayed the night of the wedding with other family members the wedding itself went off without a hitch couldn't have asked for better service. A bit thank you to all staff involved.

"Comfortable without the frills"

vmj306, Johannesburg, South Africa 22/07/2017

Clean comfortable place to stay in Dundee, if overnighting or touring the area. It's not a hotel one would spend a day in to relax, but use it as your base with the added advantage of a diningroom with tasty meals and panoramic windows overlooking a lovely garden with a view of the water beyond.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thanks for your recent review. I'm glad you enjoyed your stay with us. I hope we can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"Great value"

User 21/07/2017

My friend and I stayed here for two nights and found the hotel extremely comfortable, clean and welcoming. Our room was very pleasant with ample room for all our belongings. The shower was amazing and the water was hot. The bar was pleasant and not expensive and the view from the restaurant is amazing

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Libby, Thanks for leaving a review of your recent visit to the hotel. I'm glad you enjoyed your stay so much. I hope we can welcome you back soon. Yours sincerely, Sean Burke Deputy General Manager

"Good value"

Daniel I, Bolton, United Kingdom 16/07/2017

Stayed here and got a good value on a room for two without breakfast. Pleasant staff and accommodating to requests for help. The rooms were quite small although well equipped including bizarre iron and ironing board configuration on the back of the bathroom door. There was a wedding on the Saturday night which looked it might disturb our sleep but at 11.30 a curfew turned off the noise immediately. Not sure what plans are afoot but it appears that there are significant works in the car park. Overall it was a comfortable experience and good value

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Daniel, Thank you for your recent review following your stay with us. I am glad to read how much you enjoyed your time at the hotel and that your booking was good value for money. We are currently building a 24 bedroom extension to the rear of the hotel which will open in Spring 2018. Hopefully you can visit us in the future to see the finished result. Yours sincerely, Sean Burke Deputy General Manager

"Clean, comfortable, friendly"

User 14/07/2017

Really well positioned for Dundee city centre but situated in a quiet position. Although there was building work at rear of hotel it was no problem as they were finished and started at reasonable times. Really comfy beds, clean room and good facilities. Breakfast was buffet but really fresh cooked food and good selection if you wanted continental.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Dorinda, Thank you for your recent review following your stay with us at the hotel. I am delighted that you enjoyed you visit and hope to welcome you back again. Yours Sincerely, Sean Burke Deputy General Manager

"Nice hotel, staff not great and noisy."

User 09/07/2017

This is a really nice looking hotel, the rooms are lovely. There is modern decor and it is all lovely and clean. The beds are very comfortable. The staff are not so great, not very friendly or attentive. The hotel seems to have a problem with noise. You hear fans and buzzing and machinery. I could hear a loud buzzing noise (maybe a hand dryer) going on and off at night.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Jamie, Thank you for your recent review. I am glad to read that overall you enjoyed your stay with us. I was concerned to read your comments regarding our staff. We always receive such positive feedback about our staff so I am disappointed that you did not find them helpful. I am also concerned regarding the noise you have mentioned and would like to address both of these matters further. If you could email me at, I would be very grateful as it would allow me to investigate both of your comments. Yours sincerely, Sean Burke Deputy General Manager

"Great stay"

graham g, Dunfermline, United Kingdom 07/07/2017

We are a handicap couple capable of only walking short distances without sitting down. We would like to recommend this hotel as it has excellent facilities for folks like us. They have 2 excellent rooms for handicap guests both with a large comfortable bed and extremely well equip bathroom there is a large walk in shower which we both thought would benefit from the addition of an additional grab bar. The room was immaculate presented. with an excellent Phillips TV and the usual tea and coffee tray. Both rooms have french windows giving easy access to the car park. the wifi is easy to link to and free to access. The staff are excellent nothing is too much bother. The meals are reasonably priced and well presented there is a lot of choice for breakfast fruit, breads cheese, and the usual fried bacon and eggs, the bar is well stocked and there is plenty of staff on hand to assist. They are in the middle of a building extension at present however the work stops at five and the noise generated is tolerable We have stayed in many of the major chain hotels in Dundee however none come close to the Invercarse for comfort or service. - thankyou !

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Graham, Thank you for your recent review following your visit to the hotel. I am glad that you found the facilities at the hotel to be of such a high standard and have noted your suggestion of an additional grabrail in our accessible bathrooms. I do hope we can welcome you both back to the hotel again soon. Yours sincerely, Sean Burke Deputy General Manager

"Good Value. Nice staff, good breakfast."

monica s, Glasgow, United Kingdom 27/06/2017

Oldish hotel with the usual "modern" extension... A bit tired in the public areas, but clean, big bed with high quality linens and well appointed bathroom. Gorgeous view form the dining room made for a very pleasant breakfast. Loads of free parking area which is useful.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Monica, Thank you for your recent review. I am glad you enjoyed your stay with us. We have a rolling refurbishment programme which has allowed us to recently renew all of our existing bedrooms as well as building a 24 bedroom extension. We will also be refurbishing our Restaurant soon. Yours sincerely, Sean Burke Deputy General Manager

"Best BEST hotel Hotel in dundee! "

User 17/06/2017

What can i say stayed at best western invercarse for one night and by far the best hotel in dundee freindly welcome at reception on arrival lovely cosy room staff were fantastic nice bar with lovley views over the tay i will defo be booking again with this branch

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review. I do hope we can welcome you back to the Invercarse again soon. Yours sincerely, Sean Burke Deputy General Manager

"best Best Western"

Brian T, Nottingham, United Kingdom 15/06/2017

The best Best Western hotel I've ever stayed in . All the staff were very nice and extremely helpful. Nothing was too much trouble. The rooms are spotlessly clean and up to date. Plenty of sockets and usb charging points. Free WiFi works very well. Beautiful bathroom with a walk-in shower and complimentary toiletries. Buffet style cooked breakfast was to a very good standard and hot. Will definitely be returning again so long as it is within my companies budget.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Brian, Thanks for your review following your stay with us. I am delighted that you enjoyed your visit so much and hopefully can welcome you back again soon. Yours sincerely, Sean Burke Deputy General Manager

"Excellent for Lunch"

Balgover, Fife 14/06/2017

We had lunch today with friends who were visiting us. We actually stayed next door to the hotel some 30 years ago and had not been back for many years ! The lunch today was first class and enjoyed by the four of us ! Food could not be faulted and the service was excellent. We all had drinks, starters and main courses and the bill only came to £80 !! We shall return very soon.

"Sunday high tea"

alison m, Perth, United Kingdom 11/06/2017

Lovely high tea this evening at the Invercarse hotel Dundee. Staff friendly, food lovely, and good service. Only criticism, when clearing the table I asked the waitress if I could have coffee instead of tea, she responded 'I only have one pair of hands!! I don't think it was an unreasonable request and as there were only about three tables filled an unnecessary response.

"Hidden gem!"

EmmaRobo84, Liverpool 09/06/2017

Fantastic hotel, fantastic staff, fantastic location! Definitely a hidden gem, worth discovering. We loved every bit of our stay here, staff couldn't do enough for us. Sadly we were just visiting family briefly so our visit was very short, however we'll deffo be back! Thank you Invercarse x

"Weekend with friends"

eleanor n, Glasgow, United Kingdom 07/06/2017

My husband and our friends stayed here for Easter weekend. On arrival check in was quick and we were given the keys to ours rooms which were really lovely. They were freshly decorated and had excellent bathrooms. The bar area is quite small but you could sit in the resteraunt if there wasn't room. The drinks and snacks were very good. Dinner was served in the resteraunt and as we booked with easy breaks we had £20 allowance per person which was fine. The food at dinner was great, they have a very good chef.If you wanted something more you payed the difference. Breakfast was buffet style which was fine and all the cooked items were hot. There was also cereal, fruit, toast etc. We had a lovely stay and we would all visit this hotel again if we were in the area.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Eleanor, Thanks for your review following your stay with us. I am glad that you really enjoyed your visit and found both our refurbished rooms and food to be of such high quality. I hope we can welcome you back in the near future.

"Great price and everything was PERFECT!"

annetheshoe, Perth 05/06/2017

Had a wonderful stay at this hotel last night. It has had very significant room refurbishments and the care and thought that has gone into it is very impressive. I could not fault it in any way and it had everything I required and more. Loads of electric points in the places you would want them - not hidden under a bed etc as often happens! Great coffee/tea/chocolate tray with super shortbread, immaculate and very comfortable beds, spacious, good hanging space with plenty of hangers, good mirrors in room and bathroom ideal for applying make up, shower cap, sewing kit and shoe shine . I was running late and the chambermaids helped me to my room as I had lots of packages with me. Had a red wine night cap and it was a very pleasant house wine. Reception staff were also very helpful and preordered me a cab before I checked in to get to the function. Well done Best Western! Superb value!

"Very lovely hotel "

Melanie P, Fraserburgh, Aberdeenshire 24/05/2017

Really nice hotel staff were lovely, very polite and helpful. food was great! Breakfast was brilliant as it was help yourself.and even though there was a party going on in the ball room the night we stayed we didn't hear any noise from our room :) would definitely stay again

"Night away"

janehG3084CM, Perth and Kinross, United Kingdom 22/05/2017

Myself and my partner stayed here on 20th May as we were attending an event at the Whitehall Theatre. The hotel is in a great location and upon arriving the reception staff were incredibly friendly, asking what we were doing that evening etc. We had booked a king room which had a lovely big bed, only downside was the numerous stairs which wld be difficult for anyone with a disability. The only 2 issues were incredibly creaky floor boards in both the room and hallway so you heard every movement and the fact the room was incredibly hot, the radiator was off, although there was a fan in the wardrobe. We didn't have food so can't comment upon this, overall a good stay in a nice hotel.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Guest, Thank you for your recent review following your stay with us at the hotel. I am pleased that you enjoyed your visit and that you found our Reception Team to be particularly welcoming. Hopefully we can welcome you again when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"Building work going on. But don't let that put you off from staying here"

davidmowbray, UK 13/05/2017

Great views from the Restaurant. Quality food and friendly staff to serve you. Rooms very modern and up to date. there is an extension to the hotel been built at the back of the hotel. I did not notice and noise although there might me some mud on the pathways from the car park if it's raining.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear davidmowbray, Thank you for taking the time to review your recent stay with us at the hotel. I am glad that you enjoyed your stay and hope to welcome you again soon. Yours sincerely, Sean Burke Deputy General Manager

"Wedding Venue superb"

Rod2015, Stirling, United Kingdom 08/05/2017

Venue, Food, Service couldn't fault anything ..... perhaps drinks overpriced ..... well done all at The Invercarse excellent day rooms were inexpensive to stay over though if we were not staying with relatives we would have stayed

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Rod2015, Thank you for your recent review following your visit to the hotel. I am delighted that you enjoyed the Wedding Reception that you attended. Hopefully next time you visit you will have the opportunity to stay with us. Yours sincerely, Sean Burke Deputy General Manager

"Lovely Hotel with a bit of character"

Samtheskull, Isle of Cumbrae 23/04/2017

Very warm and welcoming hotel and it has a bit of character about it. Nice reception area with very friendly staff and check in is very quick, older Hotel, but is very nice and obviously well looked after. Rooms are basic, very clean and have the usual flat tv and tea and coffee and kettle. Good size bathroom and very comfy bed. Good restaurant in the hotel.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Samtheskull, Thank you for your review following your recent visit to the hotel. I am glad that you enjoyed your stay with us and that you liked the overall character of the hotel. Hopefully we can welcome you back soon. Yours sincerely, Sean Burke Deputy General Manager

"BEST best Western "

User 13/04/2017

We stayed here last night on arrival there was a small problem due to checking in early which was resolved in seconds by the fantastic manager maxine all the staff are second to none in their customer service and the room was lovely and the breakfast was great my husband loved it and he is a very fussy eater everything must be fresh which it was at the breakfast buffet will definitely staying here again

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear azaanah, Thank you for your review following your stay with us at the hotel. I am pleased that you enjoyed your visit and that we were able to check you in to your room earlier than planned. Hopefully you can visit us again soon. Yours sincerely, Sean Burke Deputy General Manager

"One night visit"

928kirstieb, Forfar, United Kingdom 12/04/2017

Wanted somewhere to stay not too far away from the Dundee Rep as attending an evening function. Went for room only which was ideal for us. Staff very friendly and helpful. Hotel was nice. Enjoyed a meal in the restaurant just a main which was very tasty. Deserts did look nice though.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear 928kirstieb, Thank you for your review following your recent stay with us. I am glad that you enjoyed your stay and I hope you can stay with us again when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"Mr David Wastell "

Masterchef61, Newcastle upon Tyne, United Kingdom 11/04/2017

Very nice comfortable hotel meals lovely hopefully visit again soon well recommended staff very friendly off the main road so quiet no road noise. Breakfast lots of choice including haggis. Dundee centre is only a 5 minute drive or there is a good public transport stop outside of the hotel.

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Mr Wastell, Thank you for taking the time to leave a review of your recent stay at the hotel. I am happy to read how you enjoyed your visit and do hope that we can welcome you back to the hotel again soon. Yours sincerely, Sean Burke Deputy General Manager

"Working visit "

User 11/04/2017

Had a 3 night stay . Rooms very clean and comfortable. Great big bed . Reception service all good . Ate in restaurant every night. great food and hot service with a smile .. will be back .. wifi was available throughout the hotel .

Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear Martyn, Thanks for your review following your recent 3 night stay at the hotel. I'm pleased that you had an enjoyable visit and hope we can welcome you back again in the near future. Yours sincerely, Sean Burke Deputy General Manager

"Another excellent stay. "

User 10/04/2017

Another excellent stay at the Invercarse. Rooms recently refurbished; smart and pleasant. Restaurant menu has a good choice and they do a nice full Scottish breakfast. With haggis! Friendly and helpful staff with good local knowledge.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Stim1, Thank you for your recent review following your stay with us at the hotel. I was happy to read that you enjoyed your visit and in particular our Scottish Breakfast. I am also please that our staff looked after you well. We hope to welcome you back soon. Yours sincerely, Sean Burke Deputy General Manager

"Invercarse hotel dundee"

839trevorb, ipswich, United Kingdom 10/04/2017

great experience and will stay again next time i am in dundee the staff could not be more help full and the view from my table at dinner was great and topped a good evening. food was also top quality and reason in price .

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear 839trevorb, Thank you for taking the time to leave a review following your recent stay at the hotel. I am glad to read how much you enjoyed your stay and dinner with us. Yours sincerely, Sean Burke Deputy General Manager

"Fine. Food not good."

johnsmith12397ghj, United Kingdom 23/11/2016

Clean. Not as horribly flowery as some best westerns but still very unstylish and old womanish. Room was small but comfortable. Staff were all very polite and helpful. Views from restaurant are nice. Food in restaurant very odd, cooked well but the ideas behind flavours are terrible. I had the wild bore burger, not horrible, but bizarre and not in a good way. Breakfast was disappointing. Pretty basic. Car parking is good. Overall is fine, but not a huge amount else.

"Not Bad"

I7323MXpeters, Liverpool, United Kingdom 19/11/2016

Decent enough hotel with helpful staff. Rooms a bit basic and looked kind of recently refurbished . Bed ok. Breakfast average to to fair with a large selection although I have never seen my favourite haggis in a black pudding shape. and it was dry and not tasty. Very plus point its in quite location and not much noise except for saturdays as they had a function on and lots of screaming kids running around the building not checked by staff. I was lucky enough to have a room away from the function area otherwise it would have been problem for me. Management should not allow the kids to roam unchecked. Overall pleased with the stay

"Pleasant "

Herbert S, Donaghadee, United Kingdom 17/11/2016

Stayed here on business midweek. Scottish victorian baronial front with an extensive modern back. The room was a single - very compact. The shower room was actually bigger than the main room slightly odd arrangement bit like a students room. However it was bright clean and warm and the bed was very comfortable after a long day. The hotel stops serving food very early so i had to settle for a glass of wine and some nuts. It is situated on the Perth road and there didn't seem much around it. It was a very dark wet night and I didn't feel like going out again. It might be a different experience if there was a function on. Now that I know where it is and not how the tom tom thinks it should be found I would probably stay there again as it has good free parking.

"Could not Fault it!"

Karen S, Aberdeen, United Kingdom 13/11/2016

Booked a room only for one night as attending function at the hotel. It was a single room and was pleased and surprised that the bed was a small double. Room was very clean, bathroom adequate and lots of towels. All the things you'd expect - tea/coffee, TV, ironing board etc. Prices varied between sites on internet and when I phoned to book, the price had gone up - but they honoured the price I had just seen. If I'm in Dundee again will definitely be back!

"Hospital visit"

Anne M, Aberdeen, United Kingdom 07/11/2016

We stayed here last week overnight as had early hospital appointment. Room was fine, staff were very friendly and meal was really nice. Would stay again if had to go to Dundee shopping or anything. Breakfast had a good enough selection.


aragon-11, Edinburgh, United Kingdom 06/11/2016

I speak as one who has been visiting the Invercarse for very many years indeed- about 43 to be precise stretching back to my under age days but on this recent lunch visit one thought struck me - it's tired. I can't recall the last make over but what I can say is it's long overdue in the bar restaurant area. It's dull, dark and dated. But what was the food like? The consensus view of our party of 3 was that it represented no better than average pub grub - over the years, I've enjoyed better fare. A decent sausage and red onion sauce with slightly dried up mash. But also for a nation of chip lovers why do hotels, pubs etc insist on dishing up the most awful tasteless and frozen morsels? And just to cap it all, two further observations - first the service was pretty tardy (surprising given the number of staff on duty) and next why o why is there a positively archaic practice of only having one Credit card terminal at the hotel reception? Average with a capital A.

Martina W, Director at BEST WESTERN Invercarse Hotel, responded to this review
Dear Aragon-11 Thank you for your feedback following your recent visit to the Invercarse Hotel, Dundee. I appreciate your honesty. There are two areas of the restaurant. One has been refurbished with new furniture and a full size mural of the local Tay Rail Bridge. Thirty bedrooms are currently being fully refurbished and planning permission has been granted for 24 new bedrooms. Work will begin in the New Year. There is financial investment in the hotel and we will look at the second part of the restaurant for the next stage. Many Thanks Martina Whiting Director

"Conference Weekend"

JulianaSorin, Leipzig, Germany 01/11/2016

Three colleagues and myself visited Dundee for an conference. We were very pleased with the costumer service and the breakfast. Yummy sausage and other Scottish delights. The room were small but comfortable however updated decor would make the experience a bit better.

"Fine for a 1 night stay"

GeorgetteCanberra, Canberra, Australia 31/10/2016

Compact room but clean and comfortable, with tea and coffee facilities, fine for a 1 night stay, I wouldn't consider it for a longer stay. Dinner was pleasant. Staff were friendly. Quite a few stairs to our room and no lift or offer of help so if carrying your luggage is an issue ask for a ground floor room. We were informed on arrival that breakfast would cost more if we didn't book it then making us feel a bit hassled (we chose not to have breakfast). Lots of on site parking available. Quiet area.

"very helpful receptionist"

Ian F, N Ireland 29/10/2016

Having arrived on a Sunday evening. The wife found she had left her bag behind. Clothes were not a problem but the medication was a big problem. The lady on reception could not do enough to help us get a chemist and speaking to the NHS help desk to sort the problem. With a dash across to Perth we arrived at Asda with 10 to go to closing. An expensive lesson learnt. Back at the hotel the receptionist had upgraded our room due to my loyalty card. The room was pleasant and quiet. Breakfast was the usual fare. After the drama the night before we left well rested. Thanks for the help

"Good hotel"

KazSteve, Darlington, United Kingdom 28/10/2016

Stayed here for one night working near the airport, just over a mile away. Check in is quick and efficient, rooms comfortable with everything needed for a comfortable stay. Plenty of parking available to side and rear of hotel. Food good on an evening in restaurant, breakfast next day very good with superb views over the Tay. Recommended!


JDS339, Tillicoultry, United Kingdom 23/10/2016

Arrived in the pouring rain so the trek down from the car park to reception was not so good, but check in was quick and easy which was very good. Bedroom small but nice and well equipped. I like a bathroom with a large shower instead of something over the bath and this did not disappoint! Hotel busy with a wedding but what was good is that the wedding didn't impede the enjoyment of the hotel for other guests, as there was space and decent service for everyone. The bedroom was very hot at night with no heat on, but that's quite common. Bed was very comfortable. Down at breakfast, the quality of the hot buffet was better than in many hotels with decent scrambled eggs and flavoursome sausage; haggis and black pudding. A definite plus tho whilst I would have liked the food to be hotter, my companion felt it was fine. Really good thick sliced bread to make your own toast and definitely better than most hotels. My only complaint is the irritating tea and coffee pots serve just one cup and you have to ask staff if you want another!

"As Good as Always"

TubaJohn, Liverpool, United Kingdom 22/10/2016

I have stayed here a couple of times a year for 10 yrs and have never been disappointed. The place is spotless. Staff are friendly and helpful. Breakfast is excellent. Eggs cooked to order. Plenty of variety. Evening meal is more than adequate. Rooms well appointed and free Wifi. I look forward to staying there again.

"Comfy and traditional"

Caroline G, East Lothian, United Kingdom 21/10/2016

Two nights here for a work related event. Room clean and everything I needed, including an iron. Restaurant reasonable with a set menu. Breakfast also varied and good value. Views across Tay spectacular and as a single woman traveller I felt safe and looked after throughout.

"Grand! ??"

User 15/10/2016

Stayed at Invercarse for 2 nights visiting Dundee. Have known the Invercarse for almost 30 years since childhood, so perhaps my review is slightly biased...! Good hotel, staff friendly and helpful with a relaxed yet professional approach. Rooms fine, comfy enough and everything I needed there eg ironing facilities and a kettle and refreshment tray. Nice big airy bathroom with big bath. They accommodated all my requests. Real plus is a lovely bar with great view from big windows over nice lawn and river Tay. Ample parking - free parking! I hate paying to park in hotels...seems an added inescapable cost for guests. Not a problem here. One small point. I wanted to browse the restaurant menu from my room one evening and was told in the room guide that I could log on to the hotel website and do so. Nope. No matter where I looked I couldn't see it! Maybe look into this guys? There is also no (certainly not that I know of) lift in the hotel but then it is an old style building and I think there's only 2 floors... A good choice; good service. Staff were particularly flexible about an issue I had with payment regarding a lost-in-post replacement card I was waiting on. Thumbs up here guys. Thanks. Time has not changed the Invercarse. Here's hoping it never will.

"Amazing staff amazing day just amazing "

edundee, Dundee, United Kingdom 15/10/2016

I had my wedding ceremony and function in the beautiful ballroom. The views are stunning the staff are amazing and couldn't have done anymore to help and make my day the most amazing ever. My youngest has allergies and nothing was too much trouble, staff are so professional and helpful and kind. Sean was fabulous Maureen was amazing and I feel so lucky to have been helped by such an amazing team. Service was seamless and I couldn't fault a thing. Thanks so much all the team at the invercarse ??

"Wedding Venue"

Ruth K, Dundee, United Kingdom 11/10/2016

We had our wedding here on Sunday (09/10/16), it was an amazing day. We cannot thank the staff enough and would highly recommend as a venue. The views are stunning, food was fantastic, the service and organisation were amazing; staff were so friendly and attentive throughout the day, they made our day even more enjoyable. 10/10! Special thanks to Sean, Christa, Derek (master of ceremonies) and Jimmy (head of bar) who made us feel very special and catered to our every needs. Mr and Mrs Comb.

"Relaxing "

User 02/10/2016

Lovely place to stay and eat. Rooms very comfortable. Food is served in an excellent restaurant at reasonable prices. Bar area is relaxing and comfortable with a good offering of drinks. The staff are all friendly and have a sense of humour if you engage with them. The hotel is well positioned within Dundee and offers plenty of parking.

"Best Western Hotels are a great standard that I like"

Larkins2014, Derby, United Kingdom 02/10/2016

Best Western does provide a good standard and when the price is right it is always somewhere I would stay. This place is no different. Good sized room. Very clean. Great breakfast. Wifi connection a little slow.

"Limited Menu"

Roger S, Glasgow, United Kingdom 26/09/2016

Nice place with great views in a quite traditional residential setting, lots of amenities close by and only a short walk to town. The friendly staff were efficient and welcoming , clean room with a comfy bed, only limited TV stations but a free Wi Fi, that was fast . The menu options were very limited from the Al La Carte menu, so it made me choose not to eat in the hotel which was a pity

"Never tire of returning to this hotel....stunning views of the River Tay!!"

AlisonMcT69, Portsmouth, United Kingdom 24/09/2016

Wonderful hotel, staff and location! We wouldn't stay anywhere else in Dundee......the staff are always so friendly and nothing too much trouble. The rooms are lovely and clean. The food in the restaurant is outstanding! Not to forget the beautiful view of the River Tay from the Restaurant!! Such a warm and friendly hotel. ....well worth a visit.

"Felt like 4 star hotel."

AB33jack, Scotland, United Kingdom 23/09/2016

We were pleasantly surprised by this hotel. First impressions as you drive up are very good. Nice, well kept gardens, quiet setting and a great view over the Firth of Tay. Bus stop on the street outside the gates which was good as we left the car and took the bus for the duration of our stay. Reception, lounge bar and restaurant were 'rustic' and had a nice relaxing and 'feel good' factor. Our room was very nice too. Large with a massive bed - we paid extra for a deluxe double. The room felt quite warm during the night and although there was a fan, I would have liked to been able to open the windows further than the safety catch allowed. Ensuite was large too. Nice strong shower and I did notice that the mirror didn't steam up like most. We ate in the dining room both nights and the food was excellent and very reasonably priced. The breakfast was very good too, with plenty of choice. Staff were efficient and friendly. We will go back, but next time, will book direct with the hotel as noticed we would have saved at least £25 per night had we not booked through a very well known internet booking agent?

"Sequoia Trees, a drink, and Sleep"

User 16/09/2016

Arrived by taxi from Dundee train station. Lovely setting amoung the trees with a view of the water. Stayed one night before cruise ship departure. Room basic Best Western with a bit of age. Free Wifi, paid full Irish Breakfast, lovely sunny breakfast room with fine service. Enjoyed a few beers unpon arrival outside, away from the pub and dining room, as weather was terrific and small tables in the tree areas very pleasant. Obviously they do a lot of business for weddings and conferences. Hotel is quite a bit out of the way of Dundee downtown. Taxi mandatory.

"It was ok"

User 13/09/2016

We stayed here for a weekend. Food was very tasty, especially the wild boar burger. Staff were great. It was just too noisy. We were in room 219 and it was right next to the car park and one way system plus there was a wedding on the first night and the guests would come out and smoke, laugh and shout and between 12-1am the guests the came outside for there taxis and were even more louder. Second night was peaceful tho. Not sure if in would stay here again.

"A real pleasure to stay here"

416marionb, Inverness 13/09/2016

I only stayed one night at Invercarse Hotel for bed and breakfast, the staff were very helpful and friendly regardless of the question or request. Breakfast was beautifully laid out and it was of the highest standard. They also cater for wheat and dairy free without any difficulty and I got the feeling this is very frequently requested and was not an issue. The room was comfortable and I can only rate it very highly and will be using it again when I come back to Dundee, many thanks.

"We must have been served by the 'B' team!"

Liz L, Plymouth, England, United Kingdom 07/09/2016

We booked for an evening meal for four on Monday which was a Bank holiday in England but we understand not in Scotland but the staff did not seem to know that! We definitely got the impression that the more efficient staff members (that we assume they must have) were all away. Service was slow and poor and they kept getting the orders wrong or muddled and they did not realise not enough orders had been listed for the four people on our table. The food was just about up to standard but very low on vegetables! The men were served first before the women, and when they failed to notice that they should have brought two meals of one kind they gave the one to the man, leaving a woman waiting for ages.(with everyone else of course!) It was a nice dining room with splendid views over Tay but food and service were disappointing. Over 50 years ago when two of us were students at the university there, this place was THE place to be taken to for a treat. In fact, one of us went there on a first date with the person they later married. Best Western can surely do better or lose its 'Best' qualification. Incidentally, they did make an adjustment to our bill for the poor service we complained about.

"Great value with lovely view"

Italiandreamer, Aberdeen, Scotland 04/09/2016

Stayed here to attend family party. Rate was very reasonable and included breakfast. The room was decent size and clean. Free wifi was very welcome. Breakfast buffet was very good with decent selection and topped up frequently. Staff were friendly and all said hello. Party was great and the buffet served fantastic. Location is good in quiet location with lovely view across the water too.


fifimj, Glasgow, United Kingdom 23/08/2016

We arrived here on a coach party of 44 on Saturday after a disastrous journey with broken down bus. However, the staff were very friendly and sympathetic. When our meals were being served the service was second to none. The food was excellent and plenty of it. Would definitely return for a longer period, as unfortunately we only had a few hours there.

"Good as a base"

AngelSiren, Glasgow, United Kingdom 22/08/2016

Room good size, bath with overhead shower and clean. Food good but could do with more variety on the menu especially the set menu. Cups, glasses and cutlery not clean (possibly new dishwasher required). Most of the staff friendly and helpful. This hotel was ok for a base we stayed 3 days and we wouldn't want to stay longer in it.

"Very enjoyable"

Maria B, Abergele, United Kingdom 20/08/2016

Hotel very good . Staff friendly and helpful. Setting lovely. Lovely bar and restaurant area. Only negative is that breakfast was not included in price and £9 per person is too much to charge . If it had been £5 then we would have certainly stayed.

"Really Good"

Rob P, Wakefield, United Kingdom 19/08/2016

Checked in here as my usual choice in Dundee was not available. Good room, lovely bed and good food! Staff were friendly and great parking. View from the dining room looking over the river was splendid! I would recommend for both business and leisure use.


philgreig, Canterbury, United Kingdom 17/08/2016

We really enjoyed our stay. The staff were so friendly and helpful. The hotel has a stunning view over the Tay, which is a delight to look at over your meals. The wedding team were excellent. Very efficient and professional. The room was comfortable, clean and had everything we needed!

"So very close to being perfect"

User 16/08/2016

Stayed just one night on business..... Car park is spacious, the check in was fast and efficient. Yes the room didn't have air conditioning, but it does have a fan to keep it cool, and it was clean and roomy. Having booked into the restaurant I was looking forward to the most important aspect for me... As you can see, the view from just outside the restaurant was amazing, and it is glass fronted so you can enjoy it in abundance. The starter of Salmon fish cake on pea foam, topped with sea bass was top class, I really thought I'd found a little gem I could return to time on time. Unfortunately my main, Rib eye steak, which I tend to order in new restaurants to judge a level playing field, was awful. It was supposed to be 28 day matured but looked and tasted more like 28 day old road kill. How on earth can the starter have so much taste and presentation, and the steak appear like no one tasted or even looked at it before service. Nearly, very nearly rose to the top of my Dundee hotels.

"Good base"

Letsallhaveadisco, Kirkbymoorside, United Kingdom 12/08/2016

Everything you would hope for from a hotel of this size and reputation. An efficient check in, comfortable room with good wifi and nice hot shower. The hotel bar is pleasant. Very handy for getting away from Dundee but it is a taxi ride to get back into the city centre

"The Redwood Restaurant at Invercarse Hotel"

billyboy, Edinburgh, United Kingdom 10/08/2016

Earlier in the day we called in and asked to see the dinner menu for that evening, found it very much to our liking, and made a reservation. Arriving several minutes earlier than our booking time, so that we could enjoy pre-dinner drinks in a comfortable and pleasant environment, our order for two large gins with tonic was taken by a manager. When these were poured she beckoned us to the bar to collect them and take them to our nearby table, thus denying herself and/or her staff the tip that we give as a matter of custom, when served at table. This experience prompted us to joke between ourselves that we may have to collect our food from the kitchen, but had we had any such fears they would have been entirely without foundation, for our three waitresses provided friendly and efficient service throughout our meal. From a menu offering an excellent selection of dishes, we both chose the Cullen Skink soup for starters, arguably the best we had ever tasted and so good that we asked that the chef be told how much we enjoyed it. The small accompanying dish of crème fraiche was a nice touch, and all that it would have taken to enhance our overall enjoyment by a fraction, was for the dinner roll to be served warm. A main course of crisply skinned sea bass on a bed of noodles and vegetables was voted an outright winner, indeed so much so that a message was sent to the chef asking how the delicious vegetables had been cooked! But our other main course of thinly sliced minute steak was a great disappointment, being tough, lacking flavour and almost inedible. Most of the generous portion remained on the plate untouched and it would have been nice had we been offered complimentary coffee by way of atonement, but perhaps it would have been necessary to make a fuss for this to happen, rather than leave it to the discretion of the establishment. Three scoops of very good ice cream with each individually flavoured scoop having its own little disc of mouth-wateringly good shortbread was nicely presented, and was the choice we both made from an impressive list of desserts, following which we paid our bill, acknowledged appropriately the excellent service provided by our three waitresses and left.

"car keys, wallet and mobile phones stole from room"

nicholasjones121, Chester, United Kingdom 01/08/2016

booked in for 4 nights for work purposes, entered the suite late at night closed bedroom window as wide open, lounge window appeared closed. During the night somebody dragged a bin across the car park to stand on and climbed in to my lounge area. He stole my company 4x4 vehicle car keys 2 x I phones and my wallet. proceeded to reception spoke to the night porter (who spoke to him and ordered him a taxi no questions asked with my car keys visible in his hand) he then left the car park driving my company vehicle. the cctv is not monitored only played back if needed and the hotel security is terrible. how can a grown man open a ground floor window wide enough to climb through ??? no latches or locks ??? no air con in summer so beware if you open your ground floor windows. hotel think its fine they have no issues with security and my company had to foot the bill for my losses and the vehicle which was later crashed. I will never stay at this hotel again !!!!!!

"Enjoyable break"

JulieMc_12, Wallasey, United Kingdom 27/07/2016

I can only reiterate what "Clodhopper" had to say as I too have today returned from my nephew's wedding staying for two nights. Wedding itself was fantastic both food and staff. Staff were really friendly and couldn't do enough for us. As a wedding venue grounds were beautiful and view out of ballroom full length window breathtaking. Breakfast was good with plenty of choice. Rooms were spacious and clean and a comfortable bed. Would not hesitate to stay there again.

"Overnight Stay"

LothianPinklady, Lothian 23/07/2016

Great hotel with very helpful staff. Room very comfortable but a little noisy with deliveries first thing in the morning. Had dinner when we arrived and there was an excellent choice and value for money. Breakfast was equally good in the morning. Room was spacious and comfortable. No lift though.

"Good hotel if you have a your own transportation."

Old_Silver_Fox_SK, Saskatoon 23/07/2016

The hotel has above average service, good rooms, and is easy to access from the main roadways. But, iit is a fair distance from any other services and the city center. It was very clean with good service from the very helpful staff. There is a good breakfast.

"A fantastic Wedding Venue"

Clodhopper1, Dundee, United Kingdom 18/07/2016

I recently attended a friends wedding in the Invercarse and I was very impressed by the views, grounds and the ballroom. The service was impeccable and the wedding meal was served smoothly, efficiently and by friendly staff. The ballroom is a good size with a good dance floor but the highlight is the beautiful full length window giving a breath taking view of the Tay.

"Great hotel, thin walls!"

User 17/07/2016

Lovely hotel both inside and out with very friendly, helpful staff. Upon arrival shortly after 2pm our room wasnt ready but we were quickly switched rooms with no fuss which was great service. The room was clean and a good size for the two of us. Small flat screen TV on wall with all the channels you need. The bed was very comfortable and the room stayed a nice temperature throughout the night. The only downside was the noise from the room above us which kept waking us up all night the walls are very thin. Will definitely be back (might opt for top floor next time though lol)

"Friendly restful hotel with great views"

Bernadette P, Solihull, United Kingdom 16/07/2016

Invercarse hotel Dundee is well placed for touring to St. Andrews,Aberdeen and Cairngorme National Park.Edinburgh is also within reach.There are a few interesting and varied National Trust properties gardens and estates nearby with reciprocal agreements with National Trust England.There's something for all age groups and a wide variety of interests both outdoors and indoors.

"2 night stay"

Ian A, Troon, United Kingdom 14/07/2016

Booked through for a couple of nights away. The staff on reception were extremely helpful and made our stay very pleasant. The room was very clean and spacious. Ate in the restaurant on both evenings and the food was delicious. Although the hotel is not in the centre of Dundee it is only a short bus ride away, so no need to drive, eliminating any parking worries. Reception staff very helpful with timetables and best bus to get. Would have no hesitation in staying here on any future trips to Dundee and would recommend to anyone. Hotel is also very close to Dundee airport.

"Excellent location, good breakfasts."

exzombaresident, Scotland 05/07/2016

Booked for 8 family members to stay here for a family occasion locally. Rooms all bright and clean with good bath or shower room. One room unfortunately had a double bed with broken springs - v uncomfortable on one side. Staff said would report to housekeeping but no apology or reduction given, Breakfasts were in the bright dining room with good view of the River Tay. Good selection of hot and cold items, fresh fruit, juices, yogurt etc. pots of coffee and tea supplied. Staff a bit stretched as rather more guests than they expected but pleasant and helpful.

"A wedding overnight"

User 01/07/2016

Recently stayed here for one night following a family wedding. Overall the staff coped admirably with the usual level of drunkenness and debauchery associated with such a do for over 100 people. Food at the reception was excellent and again highly attentive and well co-ordinated staff meant service was brisk. Room was well appointed but lacked air conditioning and the toilet handle had obviously broken at some point and had been bodged with a spare door handle! Breakfast was definitely a curate's egg - the danish pastries were excellent but the toast was barely browned for example. Overall a good standard and I'd certainly recommend it, let down only but a couple of little things.

"Good hotel and friendly helpful staff"

Stainmore_Railway_Co, Kirkby Stephen, United Kingdom 30/06/2016

This hotel is not in the centre of Dundee but has great views of the Tay. The staff go out of their way to help and are all very friendly and approachable. The rooms are comfortable and clean. The restaurant serves local produce which is well presented.

"Great hotel with helpful staff"

maggie2791, London, United Kingdom 24/06/2016

I chose this hotel for my annual visit as the hotel I used to stay in had hiked their prices for graduation week for the university that I had not realised was on. Invercarse is a 10 minute bus ride from the centre and is well served with buses. It is set in beautiful well -kept grounds and has a huge free car park. They have a large restaurant with views over the river Tay. It is a two storey building but has no lift. My room faced the side car park but was quiet and spacious. The bed was extremely comfortable and the bathroom a good size. The hotel has free wifi and has a terminal in reception for those of us who don't have smart phones or bring tablets. Breakfast was great - lots of fresh fruit, yogurt, bread, croissants, bacon, sausage etc and porridge and scrambled eggs made to order. Free morning paper. Bar snacks available. All reception staff helpful, especially Nadine. Only niggle - I was next to a fire door that knocked three times when it closed which made me think someone was at my door. That wasn't able to be fixed. When I lost Sky news on the tv, someone rebooted the Sky box for me.

"Back again"

Ian F, N Ireland 22/06/2016

Still no upgrade. The hotel as usual was good breakfast a bit poor on the hot choices. Overall a good venue easily accessible for where I wanted to go. Staff very helpful and pleasant as usual. Will go back again.

"Lovely hotel for leisure trip"

ATherapist007, Bolton, United Kingdom 18/06/2016

We booked this using Tesco Clubcard vouchers and the process was easy. All staff from initial booking, to checking in to restaurant staff were lovely. Hotel was in a good location, close to the city with plenty of parking. room was nice and spotless. Hotel groungs well maintained and good view of the Tay from the restaurant. Food and drink prices were very reasonable for a hotel of this type. food quality at dinner was excellent

"Best thing about Dundee"

G A, Glasgow, United Kingdom 18/06/2016

I've stayed here a few times and you always get; - A good sleep - A really nice meal with a view - A great breakfast - Pleasant staff - Clean room at a good price - Free wifi - Easy and free parking It's also far enough away from the 'undesirable' areas of Dundee.

"Far enough from the city centre, but convenient location within 20 min walk to city centre"

Hig11, Berlin, Germany 15/06/2016

This best western hotel is ideal location if you do not want to stay in the city centre but within within walking distance to city centre. it is also convenient to Ninewells and Medical School and Dundee Airport. All within 5 min ride. If you have a car it is ideal, plenty of free car parking and not too far for waking, taxi or bus. It has great bar and restaurant if you want to relax and eat/drink in the hotel. If the weather is okay why not walk for few minutes to the Botanical Gardens and Botanical Gardens Cafe. Great place for functions with its meeting rooms and ball room. Large group dinner or reception is great in this hotel, the best in the area.

"“Bring your ear plugs if you want to sleep!!!!”"

287piscis, Dunkeld, United Kingdom 08/06/2016

My stay was completely spoiled by things that you expect from a hotel to cover. Trying to sleep I had to phone reception because of a terrible noise from some hotel machines, I dont know. So I was moved to another room but it wasnt much better, still some background noise in a hotel!!!! the bed was terrible and the toilet was dirty also. I could hear the people from next room at night as they were in my room. So dissapointed everything. Having said that at the check out I was not offered any discount, thank you!!!. I had a terrible stay, completely spoiled. I will not recommend this place and I will not be back.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear 287piscis, Thank you for your review following your stay with us at the hotel. I apologise that you heard background noise in your bedroom when you checked in. I am unsure as to what this could have been as our kitchen extractor fans and equipment is switched off at 9.00pm. Again please accept my apologies that you also heard background noise when moved into another room. Whilst all hotels make every effort to eliminate disruption throughout the night, there will be instances when a guest may hear background noise for various reasons. I am concerned to read that our Reception Team did not offer you any form of compensation when you checked out. I will investigate this internally, as our standard practice when dealing with guests' issues is normally dealt with by the Duty Manager. Yours sincerely, Sean Burke Deputy General Manager

"Comfy hotel"

patrice f, Livingston, United Kingdom 07/06/2016

Comfortable beds, good food in restaurant, overall good value for money. The view from the rstaurant was nice, plenty of car parking space. Only down side was our room was on the ground floor looking onto the car park, but wasn't bothered much by noise later in the evening. Would recommend and stay there again.

"A decent hotel, a little out of town"

PeterAndRuth, Stockport, Cheshire, United Kingdom 06/06/2016

The hotel is clean, the staff are friendly. It's not outstanding but it's certainly hard to fault. I had a single room which was a touch small but totally fine; the room was pretty warm on a warm day though and there didn't seem to be a way to change that - i.e., no air-con in my room.

"Retiral dinner"

lundie10dee, Dundee, United Kingdom 03/06/2016

Private function for retiral dinner staff very attentive. Food very good for the price per head excellent value for money. Would highly recommend nothing was a bother very good atmosphere and all needs catered for from gluten free to nut allergies.

"Pleasant - but a bit Hap Hazard"

AndyAird48, Leslie, Fife, United Kingdom 29/05/2016

Attending a wedding, at Inchture, we booked a stay with our daughter for one night. We decided to eat in the hotel before going to the Wedding reception. Room looked like it had been cleaned, but not hoovered? Arrived in plenty time for our 6 oclock booking, and had a drink in the bar. (barmaid was very friendly and helpful) we were shown menus, Got shown to our seats and waited quite a while for someone to take a drinks order, My wife ordered a salmon/prawn thing, which she thought was a prawn cocktail type starter. i ordered a fruit starter.. When they arrived, mines was OK cant go wrong with Sorbet and fruit chopped in a bowl, my wife had a strange starter with 3 bits of bread, bit of salmon and a prawn on top ..)with "micro salad".. small bit of "green" dotted about the plate. We both ordered steaks (9.00 supplement each) with "real chips" and my wife opted for a peppercorn sauce. My wife's sauce was extremely runny and the real chips were from a frozen packet. Presentation was poor, but tasty enough. not the best experience.... I had a good nights sleep and hotel room was very quiet. (room 123) breakfast, is a hot and cold buffet style with good variety . although a woman took my wife's plate away while she had a drink of tea mid meal? and when asked for more coffee, the girl asked if we wanted more milk, so she did hear me, but never got any more coffee..

Martina W, Owner at BEST WESTERN Invercarse Hotel, responded to this review
Dear AndyAird48 Thank you for your feedback following your recent stay at the Bestwestern Invercarse Hotel. I sincerely apologise that you were disappointed with parts of your visit. I am pleased that Michelle on the bar looked after you. I regret that you didn't enjoy the starter. The chips are bought in chilled but are not frozen. Your comments regarding breakfast service have been addressed to prevent any reoccurrence. Thank you for bringing these matters to my attention. Yours Sincerely Martina Whiting Director

"Good value but let down by the noise"

SecureKangaroo, Lincoln, United Kingdom 27/05/2016

I stayed 3 nights, 23rd - 25th May, and for the money everything is pretty good, nice clean room, pleasant staff and great breakfast, but on the last night the Ballroom was in use and the noise was simply unacceptable. My room was on the Ballroom side which really didn't help but even with the window shut it was far too loud and too late. This is within the control of the management and needs sorting. Not all your guests are 'at the party' and as the following day was an early start and a 400 mile drive at the end, a good nights sleep is not too much to ask for. When I mentioned this at check out, all I got was "oh, sorry about that, it was a group of student teachers who has graduated!" If you are thinking of staying here, check if there are any functions planned and if so insist on a room on the other side or consider elsewhere.

"Pleasant stay"

Ros184, Winchcombe, United Kingdom 18/05/2016

The hotel is currently being refurbished - at least the communal areas - and so is looking slightly battered! The room was in need of the same but was clean and the bed comfortable. The staff were delightful and the food good although not outstanding. The location is great with beautiful views from the bar and dining room. I would definitely stay again if in the area!

"Recent visit"

User 17/05/2016

Clean helpful staff good breakfast Hotel could do with being redecorated but overall a good place to stay near the town and botanical gardens Room was clean and hotel staff very helpful especially the receptionist and night porter nothing was too much bother to them

"Wedding sleep over"

User 17/05/2016

Absolutely brilliant, stayed over after our son's wedding which was held at the hotel, cannot speak too highly about the hotel and their staff. Room lovely, bed comfortable, breakfast wonderful. What more do I need to say!!

"Traditional Best Western hotel"

auntiemags, Edinburgh, United Kingdom 12/05/2016

We booked a double room for an overnight stay and were pleasantly surprised to find that we'd been given a suite. Great to have the separate sitting room when the weather outside was hot and sunny. Both the bedroom and bathroom were spacious and comfortable. Breakfast was very good value at £8.75 a head for the works. There was plenty of juice, fresh fruit, yoghurt and cereals. We also had a choice of 4 types of bread plus pastries. The hot buffet was excellent. A good choice of locally produced dishes plus scrambled eggs, real grilled tomatoes and baked beans.

"Weekend at Invercarse Hotel"

David M, Elgin, United Kingdom 03/05/2016

Excellent stay at this hotel. Staff friendly , food very good particularly the breakfast. Nice views , no complaints whatsoever. Bed comfortable and room very clean.Generally a good stay in this hotel in a very nice location. Quiet in the hotel at night.

"Hotel stay"

TheMais, Aberdeen, United Kingdom 02/05/2016

Stayed for the weekend of May Bank Holiday as part of 57 from Elgin Rotary Club. From the Check in, to the overall Service, the food, and the rooms, everything was simply fantastic. Top class service and would recommend anyone to stay here. Thank you for a 1st class weekend stay.

"Nice hotel"

User 02/05/2016

Stayed here for a night last minute on our way home. The hotel was really easy to find with the sat nav and plenty big parking spaces. The lady that checked us in and out was lovely and so was the staff in the bar/restaurant. The room was really nice, bathroom quite plain but really big! Bed was really comfy! Only thing that was disappointing was the food. It wasn't the best and was quite expensive for what you got. Would stay here again!

"People who actually care"

Daniel F, Newcastle upon Tyne, England, United Kingdom 30/04/2016

Staying in single room could quiet easly fit dubble bed in ,staff outstanding ,food good and very clean the hotel in quiet bit of town but not much around need to taxi into town if your looking for night life

"Distinctly average"

emat822, Scotland, United Kingdom 24/04/2016

Stayed for 2 nights. The room was fine with a comfortable bed and a functioning bathroom. A colleague however was less fortunate and described being shoehorned into a broom cupboard. My goats cheese risotto was am amorphous mound of fatty homogenous gloop which I abandoned after 3 mouthfuls. Breakfast too was disappointing and I have never seen such tiny pots of tea and coffee. The view from the restaurant was pleasant though On checking out I had a dispute over whether I had paid already for B&B or room only, requiring me to pull up the details on my laptop to confirm the former. Embarrassing with other people also waiting to check out. I doubt I'll return.

"Comfortable stay in a spacious and clean hotel"

Jacqueline O, York, United Kingdom 23/04/2016

Daily supply of clean towels. Daily attendance to en-suite and supply of sachets (coffee, tea, hot chocolate, sugar) and UHT milk. Wi-Fi included. Well-situated with access to Dundee Technology Park, Ninewells Teaching Hospital and Dundee University. Good long walk into Dundee City. Bus stop within minutes with regular and punctual buses at reasonable prices. To improve would be having a light switch new the bed to switch off the main light instead of going to the door to do this. Would go again

"Wedding "

Kerry567, Dundee, United Kingdom 21/04/2016

We recently had our wedding reception at the Invercarse. The service received throughout was professional and helpful from the start. Our experience was amazing on the day & the staff played a huge part in that. Our room was set up exactly as imagined/explained and the food was delish (everyone wanted to know how to make the potato cakes)! Our stay was comfortable and breakfast was also very plentiful. We would definitely recommend the Invercarse for a wedding, or function.

"Comfortable and Friendly "

User 21/04/2016

Very nice place to stay. Rooms are of a good size and clean. Good beds and the ensuite is of a decent size. In some places I find the bathroom is smaller than the wardrobe. Staff are friendly. Great location. I'd stay here again.

"Overnight stay"

Angela G, Perth 20/04/2016

We stayed for one night to save us haveing an early start the following morning as we were sailing from Dundee. It was a very comfortable stay, spotlessly clean and the staff couldn't be nicer. We were so pleased we stayed for another night when we returned from our cruise. Anytime we were in Dundee and needed a hotel we would definately book this one.

"Visited for a wedding "

lyndseyEK, East Kilbride 10/04/2016

We attended a wedding here (which was lovely - nice venue and food was really good). Room was fine, nothing fancy but we only needed a bed for the night. Comfortable bed and reasonable price. Breakfast was pretty good (potato scones should be fried not steamed though!!).

"Great spacious hotel and very close to Ninewells Hospital."

woozysss, Edinburgh 10/04/2016

Booked last minute for the Invercarse mainly on the basis it was the closest hotel to Ninewells. The #5 bus goes from right outside the hotel throughout the day and takes approx 5/6 minutes. You can walk but it's a steep hill on the way there. The hotel was lovely and all the staff were very friendly. I was travelling alone and felt very safe. My room was great, spacious, clean, a very comfy bed and a great place to relax in between visits. I needed to add an extra night onto my stay and reception added it no problem at the same rate. The wifi was brilliant, never cut out and was free - much appreciated. The hotel's easy to get to from Dundee city centre, regular buses along the Perth road. Recommended and if I'm staying in Dundee again I would definitely stay at the Invercarse.

"Attended a wedding just down the road"

Russell_Barnes, Glasgow, United Kingdom 09/04/2016

Stayed for one night in one of the executive doubles. Fantastic room, great spaced bathroom with full wet floor, disabled supports for the toilet and full patio door access to the car park for disabled access direct to the room with a disabled parking bay right outside. Great bar with 24 hour access to the bar for guest residents which is great at a wedding. Fantastic food and breakfast and very helpful and welcoming staff. Great prices and great hotel. If we're ever back in Dundee this will be where we stay. Botanical gardens across the road and 10 minute walk to the airport. 5 stars.

"Rugby charity dinner - Great night, great food, great service"

Alan M, Monifieth, United Kingdom 02/04/2016

Guest at a rugby charity dinner which not only saw great entertainment but food & service of a high standard. Faultless, across a very busy room. Well done & thanks to all at the hotel that supported the event. I'll not be alone in being impressed.

"Invercarse one night stay."

Joseph A, Glasgow, United Kingdom 28/03/2016

Got an early booking great value BB deal. Room could do with a freshen up as both it and the bathroom are a little dated but perfectly acceptable. Clean and comfortable bed, good breakfast and well situated for travel into Dundee or to explore Tayside. Airport is 10 mins away. Would we go back, yes.

"Overnight stay"

murphyScotland, scotland 23/03/2016

Staying here tonight 23/03/2016 so far so good, quick check in,good parking, comfortable warm room,dinner £15 for two course meal before 7.30pm,food not bad at all, dining room a bit chilly though so wear a sweater,staff keen to get rid of diners at around 8.30 pm take it they want to set up for breakfast,good location,good value for money. Would recommend this,for a Best Western this is an ok choice.

"Mothers Day Meal"

Becca_N111, Dundee, United Kingdom 20/03/2016

Have been to this hotel on many occasions and have always enjoyed going. After having been there again for Mother's Day this year and having a few issues with the service I sent the following email to them 12days ago. Extremely disappointed that nobody has even bothered to reply... My sister and I booked a table for Mother's Day for High Tea for 5 people on Sunday and received email confirmation (see attached) advising that the table had been booked in the ballroom for 5pm. On arrival however, I was unable to see our name listed on the table planner. We spoke to a staff member who said that the table might have been booked in the restaurant instead and went to check. He came back and advised that there was nothing booked for us, however there was a 'spare table' We were then seated at the back table nearest to the bar. There was one other table beside us but all other tables were at the other end of the ballroom. We honestly felt like an afterthought being so far away from everyone else! Also because of where we were seated, every time the door to the ballroom was opened the draft came right to our table and it was absolutely freezing. Our orders were taken and we were served our food promptly but given the toast at the same time as our main course. We also asked for tea for 3 and this was served in a really small teapot. We were given a refill when we asked no problem whatsoever, but my mum was sitting with half a cup of tea until this arrived. Lastly, we were asked if we needed any condiments and we asked for vinegar. My mum used this and put it down on the table and it was removed before anyone else had the chance to use it! I would never normally complain as have been to the Invercarse on many occasions, including my sister's wedding and mother's day last year, the service has always been excellent. However, on this occasion, I felt really disappointed and actually felt a bit embarrassed as although my mum kept assuring us everything was fine, the rest of us were of the same opinion that the usual high standards had definitely slipped on that evening.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Becca_N111, Thank you for your review following your visit to the hotel on Mother's Day. I apologise that you received no timely response to your initial email to us. I have investigated this and have emailed you directly with the original response which appears to have been sent to an incorrect email address for you. This addresses the points you have raised in your review. I look forward to receiving your response to my direct email. Yours sincerely, Sean Burke Deputy General Manager

"Great location, friendly staff and fantastic value"

jim m, Ardrossan, United Kingdom 16/03/2016

We went over to Dundee to visit the city and go walking and the Invercarse was a good location to do everything from. Close to the City, with views over the river Tay it was a great place to stay and only a short distance from a wide range of walks at Broughty Ferry and Tayport across in Fife. With comfortable rooms, free wifi and friendly attentive staff, the Invercarse is a great place to stay and offers accommodation at a good price, with some nice wines and food on the menu too. The staff here were a real bonus and their friendly, helpful approach made us feel very welcome. If you want somewhere to stay with fine views, private grounds, ample free parking and with an air of peace and quiet, this is a good choice, though it can be a busy place at night and a little noisy with a range of events catered for in their function suite. But all in all if your not bothered by a little exhuberance... this is a brilliant location for a short break and for all you walkers and ramblers, dont miss a visit across the river to Tayport and a lovely walk through the forest to the sand dunes with a cool sea breeze to refresh you. Our thanks to the Management and their team for making our stay such a pleasure JIm and Sue McHarg

"Lovely Mother's Day treat!! "

User 16/03/2016

Having only decided last minute we wanted to go out for Mother's Day, and trying everywhere, the birkhill inn told us to try Invercarse, somewhere we'd never even thought of! I was sadly working until 7 but the restaurant gave us a table at 8 no problem! We wandered in and were seated at a lovely table at the back. We ordered a round of drinks and then decided on our food. We were struggling for a while as everything on the menu sounded delicious! My mother and I decided on the black pudding Bon bons and my grandparents had the artisan bread to share. Starters arrived quickly and oh my goodness they were so tasty! I don't like celery or nuts, but they accompanied the black pudding down to a T. The breads my grandparents had ordered were lovely and hot and came with oils instead of butter (which I love). So tasty! Our mains then came and my mother, grandmother and myself ordered the fish and chips, delicious! We were glad we ordered the regular instead of the large as the regular was big enough. My grandfather had the meat board and he loved it! We then ordered desserts and coffees, I had the chocolate brownie and my mother had the cinnamon tart but the masterpiece was my grandmothers knicker bocker glory, oh my goodness, what an impressive site! We all loved the food and we built up a good rapore with our lovely down to earth waitress Suzy! Will definitely be back and reccomend to those struggling on where to go!

"after funeral cup of coffee"

wee_willie, dundee scotland 15/03/2016

the facilities for after funeral coffee are not very good as up stairs and the food is sparce, the sandwiches are like door steps and very thick, when I complained about the sandwiches the receptionist was very abrupt and said they could do nothing as the chef would only use that type of bread, the cakes were not plentiful and very small. The venue is not worth the money paid and there are far better for value venues

"Anther stay for work"

Ian F, N Ireland 11/03/2016

Having stayed here before I was happy to go again. This time a colleague was with me. She arrived two days before me on booking in with her points card she was upgraded to a suite. Which is good saying she was their for 5 days. I booked in and asked for my upgrade as I also have a card (the highest level). But did not get I did ask was the hotel busy and was told no. As previous the stay and the facilities were good staff very helpful. Will be back

"Excellent stopover"

GrahamBackhouse, Watford, United Kingdom 11/03/2016

I base my review ratings on my expectations which are generally guided by the price I pay. That said and to be clear, an average or low price is no reason to offer shoddy service or unclean amenities. The price I paid for the two rooms I booked for myself and my colleague were in alignment with your average budget provincial chain hotel, around £50-60 per room. This place without doubt exceeded my expectations. A 10 minute drive from Dundee centre and off the main road means a quiet location. It's very close to the airport but Dundee Aerodrome isn't exactly an international hub. Late night check-ins are common with my work commitments and we were greeted and swiftly processed by a friendly, helpful night porter. Rooms are spacious, as are the beds. Slightly dated decor and furniture, a bit of threadbare and very slightly torn linen but clean. No view from the window to speak of but I was only interested in a good night's sleep which is exactly what I got. WiFi is complementary and decent quality. The breakfast buffet was well presented, a good variety offered and very tasty. The coffee is real (not instant) but the only request I made for natural yogurt, rather than flavoured, was unable to be fulfilled. No matter, the sausages and haggis made up for it! For £7.00 that's better value than a Premier Inn breakfast and to top it a lovely Tay view from the restaurant - see picture. Well done and thank you, I'll be visiting again on my next trip to Dundee.

"Noisy at night"

User 11/03/2016

Hotel nice with free parking. Beds ok but cobwebs on the ceiling. Used cotton buds and an empty biscuit wrapper in bedside drawer. Stayed because had an interview early the next day but from 10.30pm until 2am the noise from people partying in the ballroom was terrible. Whilst could have coped with the music it was the people spilling out for a chat, shouting, horns sounding, wheels spinning etc. Once one lot had gone another crowd replaced them. After driving 250 miles I got 4 hours sleep. I wouldnt like to live near the hotel. Reception informed me it was the christian union ball and they dont normally have functions during the week! Breakfast very nice but evening menu a little boring and exoensive for what it was.

"Lovely Stay"

avril7_11, Dundee, United Kingdom 08/03/2016

Had a lovely comfortable stay nice & warm & the bed was so comfy. Lovely grounds & on a main bus route into town. Free parking & plenty room for all. Never had breakfast so couldn't comment on this as we were room only.

"Neat and clean , average hotel"

trish f, Crieff, United Kingdom 08/03/2016

Stayed the one night as attending a function. Room nicely decorated and looked to be a super king sized bed which was very comfortable. Pillows a bit on the hard side but some people like that. Tea, coffee and hot chocolate in the rooms but only full fat milk. I did ask for semi and was given a small jug of it. Room was cold when we arrived and it took me a while to realise that both the radiators were turned off. Soon warmed up though. All in all a good average hotel. Did not have breakfast as the restaurant meal the night before was very uninspired so stopped on way home for food.

"Amazing view"

Reem A, Dubai, United Arab Emirates 06/03/2016

I stayed in best western invercarse in February during my trip as part of the college with the rest of the group. I must say the hotel staff were very welcoming, nice and sweet. The rooms were clean and the space was good enough. The view from were I used to sit for breakfast was amazing I could see sun rise and the beautiful color of the sky and the river as well and at night the stars and the moon looked soooo beautiful. By the time we reached to the end of our trip we felt that best west was like home and I must say thank you to the head of housekeeping Ms. May Cummings she was very helpful and so nice and sweet and the whole team came to say goodbye when we checked out. Thank you for making our stay in Dundee amazing and memorable Reem Alhammadi

"Overnight stay"

anon160, Elgin, United Kingdom 29/02/2016

We booked this hotel as a stop over on our journey. On arrival we were greeted by a row of windows onto the carpark with yellowed net curtains, not inspiring!We were shown ,unfortunately, to one of these rooms. There were two lightbulbs out and the sliding door on the wardrobe was off the runners.The bathroom was clean enough ,however the corridor the room was off was very noisy as there was a large gap under the door.The person in the room next door sneezed and it sounded as if he was in our room.We actually didnt stay as we were very disappointed with the room.We were told the hotel was full of Arabian students and they had no more rooms.Not sure we'll be staying at a Best Western if thats the standard.

Martina W, Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear anon160 I am disappointed that you didn't stay with us at the Hotel. The curtains that you saw from the car park are gold organza voiles in our executive rooms. You were booked into a standard room. I apologise that there were light bulbs out. We could have quickly rectified this for you. We did have a large group staying and apologise if they were noisy outside your room. Unfortunately, we were fully booked and couldn't offer you another room. All Best Western Hotels are individually owned and operated which gives them personality. Kind Regards Martina Whiting Director

"Top Class "

sherbert852, Dundee, United Kingdom 21/02/2016

The Redwood Restaurant is in a great location within the Hotel with magnificent views out across the River Tay there are two incredible Redwood trees in the grounds We had a family Sunday Lunch to celebrate a special birthday The menu is quite extensive and there is something for everyone As expected on a Sunday there was a choice of two roasts with vegetables and Yorkshire pudding The young staff are a credit to the Hotel management with a top class service The Food All starters were soon consumed with gusto and the different tastes from haggis to black pudding to smoke salmon and assorted breads and soups everyone agreed the tastes were exceptional Roasts were very good with really Tasty meats ,the vegetarian dishes were good although maybe a bit too much macaroni cheese , everyone cleared their plates ,the trawler plate looked and tasted first class Trios of ice cream,knickerbocker glories,meringues ,sticky toffee pudding were all very tasty The place was busy and I would recommend you book your table We left feeling really great ,we had a wonderful lunch made even better by a great team who,looked after us very well and all things considered The bill was pretty good too The food looks good and tastes good and this place is better than any of the chain restaurants attached to some local hotels

"£3.70 for a bottle of mineral water?"

SkiMisfit, Beds 01/02/2016

Yep, £3.70 for a bottle water to take back to the room. Stayed there last weekend. Actually our room was clean (and spacious though the other 3 rooms taken by our friends were less so). Breakfast was plentiful (but we had to clear our own plates away on both days). But; £3.70? for water? Some people might call that profiteering.

"Nice hotel"

Steve0ley, Sunderland, United Kingdom 29/01/2016

I stayed here while wicking in the area. The room was nice, very clean and plenty of space. The hotel bar and reception are are also very well kept. The staff on reception and in the restaurant were very polite and friendly. I'll definitely be staying here when working in the area in future.

"Good value"

Graham W, Monifieth, United Kingdom 18/01/2016

Had the set two course lunch everything arrived nice and warm no lag between courses attentive bar and waiting staff. Lovely grounds and surroundings a nice area to stay when visiting Dundee not to far from the city centre on a good bus route.

"Attended the BBC Alba Folk Music Awards at the Caird Hall in Dundee where the Strathaven Folk Club was nominated."

74Ver0nica1, South Lanarkshire, United Kingdom 16/01/2016

Lovely hotel, we stayed one night in a deluxe double B&B, delicious full Scottish breakfast the next day in a lovely dining room with great views of the river. Only complaint was we could only stay one night. Staff very helpful and particularly liked the male member of staff on duty at reception when we arrived home about 1am, he gave us a warm welcome, thanks. Would definitely stay again and I like Dundee Town Centre, Caird Hall was beautiful and all the Christmas trees abd decorations around the town were beautiful. Would definitely recommend Nandos for a quick bite around the corner from the Caird Hall.

"Good value for money "

User 12/01/2016

I stayed at best western invercase hotel whilst working away from home it cost around £60 for bed and breakfast and I could not fault the place the room was clean and warm,food was good and came out quick, there was a good choice at breakfast, friendly staff I really could not fault it good value for money

"Warm and clean"

Chris G, Birmingham, United Kingdom 09/01/2016

We stayed here for two nights in December. The room was very warm, quiet, clean, with comfortable beds. Food in the restaurant was disappointing, and, although the staff agreed that the meat served was riddled with fat,offered nothing in compensation on the evening itself. However, we were offered a discount for it upon checking out. Good for a place to lay your head after a long day.

"Pleasant and friendly hotel"

RHMStirling, Beverley, United Kingdom 14/12/2015

This is the first time we have stayed at the Invercarse Hotel whilst on a short break visiting friends and family. We were pleasantly surprised. Our Diamond card usually secures a ‘free upgrade' but on this occasion this was not available, however the standard double and was perfectly adequate, with an excellent bed and well equipped bathroom. We had two evening meals at the hotel and the quality and presentation was very good – as was the service. Bar staff were attentive and helpful. The choice at breakfast was very good. All in all, it was a good experience and we would certainly consider staying at this hotel again. Richard and Elizabeth

"Very Comfortable Hotel in good location "

Prem G, Penicuik, United Kingdom 28/11/2015

Very Comfortable hotel in lovely area on southern outskirts of Dundee. About two miles from the city centre, the hotel has lovely views over the River Tay and a large free car park. Reception and the public areas were warm and welcoming and the staff were courteous and helpful. Particular mention for Jennifer on reception in this regard. Our upgraded executive double room was bright and spacious. The en-suite bathroom was also spacious and well appointed. Dinner was a high standard, as was breakfast. We will stay there again.


User 20/11/2015

I stay here on business a few nights in the same week at least once every few months. The staff are excellent, friendly and courteous. There is always a friendly welcome back as if being greeted by old friends. The rooms are always clean and tidy. The breakfast and restaurant facilities are great. Whenever in Dundee this is my first choice of hotel and I am always disappointed if I find they are fully booked.

"Good place to stay"

David M, Livingston, United Kingdom 18/11/2015

Good deal for bed and breakfast at this hotel overlooking the firth on a clear day. Not too fat from city centre and on a reasonable bus route so no need to worry about parking. Lots of space in the hotel to sit and relax outside your room

"Great Scottish Breakfast"

Eric R, Carlisle, United Kingdom 16/11/2015

The Invercarse is a lovely old traditional and welcoming hotel, with friendly staff and clean well appointed rooms. We really only used the hotel for bed and breakfast, but the breakfast was outstanding. Haggis and Honey were my favourites! Not just any old honey, but Manuka honey. Our waitress was lovely with a great personality and a happy smile. The view from the dining room I understand is stunning, but sadly our morning was cloudy and wet. Overall great value for money and we will certainly use the Invercarse again when next in Dundee.

"Our stay at this best western "

User 05/11/2015

Room bit of a letdown as it needs a lot of updating.. Shower pretty horrid with rust . But it was a good welcome in reception. And best of all was the breakfast which was excellent. Although I don't agree with having to do your own toast !! It was in a nice quiet setting .. Break was great pastry and good fresh bread too

"Wonderful Wedding Venue"

Carrs47, Dundee, United Kingdom 02/11/2015

This was my son and future daughter in laws choice of venue for their wedding on the 30th of October 2015. Firstly the venue was beautifully set up, all of the staff members performed in a very professional way with almost military procession. Nothing was to much bother and staff were very attentive at all times. I was so happy with the way everything was handled and cannot recommend this hotel highly enough. Everyone has said what a fantastic day and night they had and therefore I have given the hotel an Excellent. The lady manager on shift was fantastic! Well done to all the staff and thank you for making it a day to remember for everyone .

"Second Visit"

Ian T, Aberdeen 28/10/2015

This is the second time we have been to this hotel this year. It is a very nice hotel, lovely setting. Rooms very comfortable. Breakfast was excellent. Bit disappointed with the evening meals, portions are on the small side. I ordered a large fish, I have seen bigger goldfish. Other than that, we enjoyed our stay

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Ian T, Thank you for your review following your second visit to the hotel. I am glad that you enjoyed your stay with us. Your comments regarding the portions at your evening meal have been passed on to our kitchen team. I hope we can welcome you back for a third visit! Yours sincerely, Sean Burke Deputy General Manager

"Lovely hotel with fab views"

Lizabelle1985, Leeds, United Kingdom 27/10/2015

We (3) booked the hotel as it was the location of a friends wedding. Rooms are a decent size and layout, the hotel especially downstairs is beautifully decorated in shades of golds and Browns. The view from the ballroom and restaurant was fab even with the rain. Food, both breakfast and for our friends wedding was lovely, the staff were polite, welcoming and accommodating when we asked to split bills 3 ways. The only niggles were room temperature as the towel rail is always on so it was a bit warm and because it was blowing a gale you couldn't keep the window open to counteract. And no flannels provided along with the towels.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Lizabelle1985, Thank you for your recent review following your stay with us at the hotel. I am delighted that you enjoyed your visit, and in partcular when attending your friend's Wedding Reception within the hotel. I hope that we can welcome you all again in the near future. Yours sincerely, Sean Burke Deputy General Manager

"Well worth the price"

NBass, Durham, North Carolina 22/10/2015

Best Western Invercarse in Dundee was a great bargain. While not in the center of town it is just a short bus ride or straight shot by car to where the action is. The rooms are clean and up to date. The made to order breakfast is well worth the price. There is plenty of parking. The hotel itself appears to have been a large residential home at one time. There is beautiful woodwork and details in the old part. The staff is quite friendly and attentive.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear NBass, Thank you for your recent review following your stay with us at the hotel. I am glad that you enjoyed your visit and that you found our staff to be attentive to you during your stay. Hopefully we can welcome you back to the hotel when you are next in the city. Yours sincerely, Sean Burke Deputy General Manager

"nice enough hotel but small basic room"

Lynn-e-2011, Loch Lomond and The Trossachs National Park, United Kingdom 19/10/2015

Have stayed in a few Best Western hotels and usually older buildings with nice big rooms. This was also a nice hotel but with additional rooms built into back so was slightly disappointed in smallish basic room. Dinner was nice and staff friendly though so would go back

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Lynne, Thank you for your recent review. I am pleased to read that you had a pleasant stay with us at the hotel. We do have rooms of different levels, so it may be that you were allocated a Standard Room. If you are staying with us again, please enquire about upgrading to our Executive Rooms. Yours sincerely, Sean Burke Deputy General Manager

"Pleasant Hotel"

User 17/10/2015

This is a pleasant hotel, whist not a top flight establishment, it has well presented rooms, which are reasonable value for money.The staff all seemed very pleasant.The breakfast was excellent, although the coffee was not pleasant. We had one dinner here, the food was passable but showed little imagination in the menu, but the dining room was totally devoid of any atmosphere a little cold but the service good. The bar was a cluttered mess of chairs, again rather cheerless, and again saved by pleasant staff.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Paraffle, Thank you for your recent review following your stay at the hotel. I am pleased that, on the whole, you had a pleasant stay. I apologise that there were aspects of your stay which you did not enjoy. Your comments regarding the restaurant and bar are have been noted. Yours sincerely, Sean Burke Deputy General Manager

"Invercarse stay"

Graham R, Falkirk 17/10/2015

Stayed at this Dundee hotel for one night and found it to be very good. Staff are all very pleasant, room was clean and comfortable. Evening meal and breakfast were very good with a good choice on the menu. We will certainly use this good hotel when we are next in the area.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear Graham R, Thank you for your recent review following your stay with us at the hotel. I am glad that you enjoyed your time at the Invercarse, and do hope that we can welcome you again in the near future. Yours sincerely, Sean Burke Deputy General Manager

"Very disappointing "

User 17/10/2015

Went for family meal. Started off fine with a drink in the lounge bar. Then were seated at a nice table but unfortunately it all went downhill after this. Service very poor, very slow, forgetful staff. Had to ask for drinks order to be taken, then had to go & collect drinks from bar. Had to ask twice for wine menu. Food order taken incorrectly. Ordered wine then had to go to bar again to remind them. Food was ok but overall a very disappointing night. Safe to say that we won't be back.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear m_suth, Thank you for your recent review. I am disppointed to read your comments and that you did not enjoy your visit to our Restaurant. Please accept my apologies for the poor service you received. This is not our usual standard. The points you raised will be dealt with internally. Yours sincerely, Sean Burke Deputy General Manager

"a lovely cosy welcoming hotel"

CAOIMHE1966, Derry, United Kingdom 11/10/2015

My husband and I were booked in for one night, (last sunday night), when we arrived at reception it was cosy and welcoming and the staff were lovely, as was our room, just right, we came down to the bar to get a drink and something to eat, and again the staff could not do enough for us, and the food was excellent, I had scampi and haddock combi, and it was fresh and tasty. our overall experience of this hotel was excellent. would highly recommend it.

"Great Hotel"

cowien, Buckie, Scotland 10/10/2015

Spent a Saturday night here in October and it is a great hotel. It is rather far to walk into town but for the price it is fantastic for an overnight stay. We had dinner at the hotel which was great and a good choice. The breakfast was one of the best I have had at any hotel with fantastic choices of fresh fruit, cereals, and full cooked breakfast with everything to choose from. The rooms were very clean and just perfect for an overnight visit. There was a wedding on when we were there and never heard a thing all night, so very quiet. A two minute drive and you are back on the main Perth/Glasgow road and almost directly across from Dundee Airport.

Sean B, Deputy General Manager at BEST WESTERN Invercarse Hotel, responded to this review
Dear cowien, Thank you for your recent review. I am pleased to read how much you enjoyed your visit to the hotel and that you found us to be a comfortable base for your visit to the city. I hope to welcome you again soon. Yours sincerely, Sean Burke Deputy General Manager

"business stay"

Linda H, Inverness, United Kingdom 01/10/2015

Attended an NHS induction course ,so location ideal. Hotel clean and comfortable and staff friendly and helpful. Had dinner in the restaurant and the food was good value and beautifully cooked. Wonderful views over the Tay from the restaurant.Superb location all round. Room quite hot and with windows open was quite noisy due to some heating unit or similar outside, Bed was very comfortable and breakfast was once again tasty and beautifully cooked. Only criticism was that when leaving and waiting for a taxi outside, reception staff were smoking outside and left with my clothes smelling of smoke.It was not the image I wished to have. Perhaps staff could smoke elsewhere?

"Surprise 60th Birthday Party"

r_pitchers, Penrith, United Kingdom 22/09/2015

Great venue for a celebration. We received excellent service from check in to check out. Room was very clean and comfortable. Could not fault the catering at the event, followed by an excellent breakfast the following morning in the restaurant with magnificent views over the Tay. Ample free car parking at the hotel which was a bonus. If staying for a lazy weekend break would request a room at the opposite end to the ballroom to avoid noise, but that said I would return to the Invercarse Hotel.

"Fair Hotel."

Paula H, Norwich, United Kingdom 22/09/2015

Good customer service provided by staff. Access for disabled people good. Hotel room superb including wet room. Could recommend this hotel to anyone. Food excellent (hot plates for hot meals and cold plates for cold meal);

"Work related"

tkscots, Scotland, United Kingdom 21/09/2015

Attended an NHS course at the local hospital and the hotel is within 15 minutes walking distance and easy to find. so great if you don't want the hassle of parking or have no car and have never been to Dundee before. Parking was ample, price was reasonable at the hotel and the rooms were lovely and clean and staff were friendly and welcoming. Only disappointment for me was that i was out in a room with a disabled wet room so it was sore on my back having to bend so low to wash my face and brush my teeth. This has happened before in other hotels and was not a big enough deal to ask to change rooms as it was only 3 nights but something that is worth mentioning if you have similar issues.

"Don't judge a book by it's cover."

trish c, Essex, United Kingdom 19/09/2015

We stayed here for one night to celebrate a family wedding. Checking in time was 2pm but they allowed us to check in at 12.30 which was great to chill before the wedding. Twin bedded room was clean but basic. The banquet room overlooked The Tay which is beautiful. Wedding meal was very good on hot plates. Good night sleep. Fantastic breakfast. Waiting staff were very friendly and polite.

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