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Best Western Hotel Douglas Inn & Suites, Douglas

4.0/5  - basé sur 199 notations.
199 E 7th Street, 85607-2877, Douglas, United States - See map

Douglas, Arizona is conveniently close to the Mexican border, making our property a favorite for those heading across the border. Your Best Western Douglas Arizona property combines quality with competitive rates. If you're looking for hotels near the Mexico border, our friendly staff is happy to welcome you during your vacation, extended stay, or when you're simply passing through. We're located on the main street so everything is right at your doorstep. Located next to fast food restaurants, it's easy to pick up your favorite snacks and treats. When you're staying close to the Mexico border, convenience is key. Whether you're here for business with Border Customs, regularly do business internationally or you’re headed on an epic road trip, staying in a comfortable guestroom can make your trip even easier. Softball tournaments also bring guests to our Douglas hotel, and we're happy to work with teams and fans and we offer blocked rooms. With Cochise College nearby, we also specialize in longer stays for those who are here for a term. The County Fair and Rodeo in September brings many guests to the area as well, and we are the perfect place to stay after a long day of rodeo events or fair activities. Cyclists enjoy our property because of the spacious and cool rooms, as well as plenty of peace and quiet. Whether you're doing corporate business across the border or on a relaxing getaway, we have the amenities that make you feel at home. Border Customs employees and Border Patrol agents call us their home away from home, largely because of the cleanliness, service and hot free breakfast. Enjoy free Wi-Fi when you stay with us, so it's easy to keep up with the business side of things or check out what's happening nearby. Need suggestions? Our friendly staff members are happy to provide tips on the best restaurants and activities in Douglas. Book a stay at Best Western Douglas Inn & Suites today! Enjoy your stay.

Best Western

Hotel Douglas Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 197 guest reviews
NOTE ISSUED
Excellent
80
Very Good
64
Average
28
Poor
12
Terrible
13
REFER TO NOTICE
Business Business
91
Couples Couples
31
Family Family
46
Friends getaway Friends getaway
14
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel"

5
04/10/2018

This is a very nice hotel for a decent price. Secure rooms, lovely comfortable beds, and they offer a really nice breakfast in the morning. They have a large meeting room and internet in every room. Absolutely love the size of the rooms and the comfortable beds.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Z636XEmichelleb, Thank you for taking the time to review our property the Best Western Douglas Inn and Suites in Douglas, AZ. We appreciate your time and value your feedback. We take pride of the cleanliness of our rooms and the services we provide. I am pleased to learn that you experienced an amazing time. We look forward to seeing you again in the future. Regards, Esmeralda

"Well, there are only two other places to stay in Douglas - a Motel 6 and the Gadsen Hotel."

4
27/08/2018

Typical good quality accommodations. Clean LARGE rooms with refrig and little microwave. One cup coffee maker. OUTSTANDING breakfast as part of the price. About as close to the border as you can get. McD is next door, along with the local emergency room hospital. To give you an idea how depressed this town is, the Denny's is closed as well as the Taco Bell. Putting a WalMart superstore in basically killed the downtown and small shops. Realize that there are probably 5 decent non-fast food places in the whole town.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to review our property the Best Western Douglas Inn and Suites in Douglas, AZ. We appreciate you taking the time to review our property. We appreciate your business an value your feedback. We look forwards to have you with us in the future. Always a pleasure to know our staff had great customer service and that our rooms continue to remain clean. We take pride in the customer service and the cleanlines of our property. Regards, Esmeralda

"Better than most in the area"

3
27/08/2018

This hotel has nice size rooms, a good air conditioner that stays on as long as YOU want it to and awesome pillows. The morning breakfast was rather bleak but it sufficed to get me to work. Its location to the border is great. You can walk to it. Not much to do in the area.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to review our property the Best Western Douglas Inn and Suites in Douglas, AZ. We appreciate you taking the time to review our property. We appreciate your business an value your feedback. We look forwards to have you with us in the future. Always a pleasure to know our staff had great customer service and that our rooms continue to remain clean. We take pride in the customer service and the cleanliness of our property.

"Charged twice for the room!"

3
24/07/2018

We had a few issues with this hotel. No one was at reception on arrival so we rang the bell, which was no big deal but when we came to leave the next morning, there was still no one at reception and the bell had disappeared so I had to lean over the desk and knock on the door to attract someone's attention. That morning I had slipped in the rather slippery bath and banged my head and elbow but the lady on reception was completely unperturbed by this and just pointed us in the direction of the doctor round the corner. As we were more focused on getting out of there, we didn't notice that they had charged us for the room that had previously been paid for by our travel company. This was only discovered when I checked the credit card statement on our return home. I have subsequently emailed the hotel but had no response to date. The hotel itself is pleasant and clean enough, as was the breakfast the next morning but beware of the slippery bath and check your receipt!

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Jewcw Thank you for taking the time to review our hotel The Best Western Douglas Inn and Suites in Douglas, AZ. I appreciate your honesty. This is the best was to know our flaws and it gives us room for improvement. We appreciate your business and value your feedback. Regards, Esmeralda

"Very good option for the area"

4
11/06/2018

I travel a lot for work, so see many different locations. This BW is above average for this type of hotel. It seems relatively new or updated. It won't blow you away, but the rooms and lobby are nice and clean. There's a decent pool to enjoy as well. I have no complaints and would stay here again. The staff is friendly as well.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Brian, Thank you for taking the time to review our property the Best Western Douglas Inn and Suites in Douglas, AZ. We appreciate your business and value your feedback. We are actually 9 years old but my staff takes pride in the cleanliness and working order of our property. I am happy to hear you enjoyed it. We look forward to having you back with us in the near future. Regards, Esmeralda

"Good place to stay in Douglas, AZ"

4
14/05/2018

The hotel is fairly new. The room we had was clean and quiet even though there was a large party going on in one of the conference rooms down the hall. The hotel has a nice outside swimming pool. There is plenty of shopping and places to eat nearby.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Mr. V, Thank you for taking the time to review our hotel the Best Western Douglas Inn and Suites in Douglas, AZ. We appreciate your feedback and value your business. I am pleased to hear that you enjoyed the our facility as well as the town. Douglas is a fairly small town but very calm and enjoyable. We hope to see you again in the future. Regards, Esmeralda

"Best Option For The Area"

4
22/04/2018

Not many choices in this area. This hotel is your best option. Clean, pool, breakfast and business computers. Rates are slightly high though. Employees are friendly but the front desk often is not staffed and difficult to find someone when needed.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Kduffysr, Thank you for taking the time to review our hotel The Best Western Douglas Inn and Suites in Douglas, AZ. I appreciate your honesty. This is the best was to know our flaws and it gives us room for improvement. We appreciate your business and value your feedback. Regards, Esmeralda

"Super staff, nice room"

3
17/04/2018

We rang ahead and spoke with Daniel who was very helpful, great guy, Mary at the Spa was super nice. The room was very clean. Everything we needed. My husband is 6 foot 7 and the bed was really generous. Lovely toiletries. Yummy hospitality tray. Free £5 bet at the casino and we won. Great views from the relaxing pool (bring flip flops). Just great. The staff make it special.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to make a review. Unfortunately this is the Best Western Douglas inn and suites in Douglas, AZ. Our facility does not offer a spa or a casino. I believe you meant to review another property. Have a great day. Regards, Esmeralda

""Buyer Beware""

2
15/03/2018

We are Best Western Diamond Select rewards members, in other words we stay at BW's a lot. At this level we are to receive some extras including a room upgrade. We had to demand this after going to the first room they gave us that had a cockroach in the bathtub. Not a good way to start a stay. But before we made it to the first room, when we arrived there was no one at the reservation desk or in the lobby. The girl that finally showed up was friendly but not very knowledgeable with BW's policies. At any rate, we stayed in a room on the second floor. The person above us paced the floor until 3 am when we had enough of trying to sleep through this noise and called the front desk. There was peeling paint in several places in the room and someone had put their foot through the bathroom door and it was very poorly patched. These are things you expect in a cheap hotel - not a BW. The pool was closed due to bees. Breakfast was just okay. There was limited items to choose from. We would not stay there again.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Duane- Glenda Z On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"I wish there were more hotel options in this area"

3
09/03/2018

This place needs nicer rooms. Better accommodations for extended periods of stay. Better laundry equipment. Better pest/bug control. One of my favorite shirts had a hole burned through it from using the dryer in the laundry room. Also, I keep running into little bugs in my bathroom.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Staying over night in Douglas"

4
07/03/2018

The rooms were nice. We had a single king bed and had plenty of room in the room. The breakfast was typical for a BW so no complaints there. Not far from downtown or the border if you're interested. It's what I've come to expect from BW and they didn't let me down.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking time to review our hotel. We appreciate your business and value your feed back.

"Great Stay"

5
23/02/2018

This was my first time visiting Douglas, AZ, as this is a small town, there aren't many options to stay at; in fact, I believe this Best Western Hotel might be the only one affiliated to a nation wide chain of hotels. It really keeps up to the standards of Best Western Hotels, spacious rooms, facility very well kept, breakfast is good and the personnel very customer service oriented.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Daniel, Thank you so much for taking the time to review our hotel. We appreciate your business and value your feedback. We look forward to having you with us in the future. Regards, Esmeralda

"Comfortable, Clean, Friendly"

5
17/02/2018

We stayed at this hotel for two nights, we found the rooms to be large, clean, smelled fresh. The staff were all friendly and we felt comfortable. We visited a Mexican restaurant down the street and it was very good. We were able to visit the area on our Trike and enjoy the warm weather.

"Best Choice of Chain Hotels in Douglas "

4
02/02/2018

Newish, modern Best Western. Lots of parking, large clean rooms. Met my expectations. Walking distance to several restaurants. My first choice in Douglas is the Gadsden because of the experience in that unique hotel but the Best Western makes a good alternative if the Gadsden 's limited amount of rooms are sold out.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
OK3, Thank you for taking the time to rate our hotel and telling us about your expectations staying with us. Let us know what we could have done different to ensure that you have a more pleasant stay if you ever happen to be around the Douglas area. Regards, Esmeralda

"Business Stay"

3
04/12/2017

Bed sheets looked worn/dirty. For white sheets, I would expect clean white bed sheets. Rest of the hotel was good. Would recommend the hotel having a restuarant in the lobby as Douglas, Arizona does not have many choices for dinner.

"Great place"

4
27/11/2017

Nice hotel, big rooms, good breakfast. I would stay there again! Lots of Free parking. Only negative was need to staff the front desk without having to call them from back office. You could look out your window and see Mexico

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to rate our hotel with a perfect score. We truly work hard to ensure our guests have a nice, peaceful, clean, quiet stay while visiting the Douglas Area. We look forward to having you with us in the future. Regards, Esmeralda

"Professional and Courteous Front Desk Staff"

4
24/11/2017

I have been a guest at the Best Western here in Douglas, Az for about 5 months now on a work detail. My overall experience has been excellent due to the wonderful staffing. The rooms and floors were clean at all times and the front desk associates were professional and courteous. I'd like to personally thank Juan Quijada, Maria, and Liz for going above and beyond on making the guests here feel like home and family. I would recommend the stay here at this location to anyone traveling to Douglas.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
B Rad S, Thank you for taking the time to review our hotel. I will be sure to let my staff know what a great job they are performing. We appreciate your feedback and value your business. We look forward to having you with us on your next business trip to the Douglas Area. Regards, Esmeralda

"Best Hotel in Douglas"

4
21/11/2017

This is the nicest hotel in Douglas. The rooms are clean, the hotel is attractive (typical Best Western accommodations). The staff is friendly and they have a nice fitness center. The only complaints were small pillows (you may want to bring your own if that is important) and terrible bath towels (thin, and very rough). The beds were comfortable though, and the a/c was quiet and kept the room comfortable.

"best place to stay in douglas az"

5
06/11/2017

best facility, staff, ...; convenient; close to restaurants, shopping; clean; great free breakfast; pool and pool/hot tub; free ice; snacks for purchase; lotza parking; luggage and clothing cart available

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
DNMTucson, Thank you for taking the time to review our hotel. We appreciate your feedback and value your business. Look forward to having you with us again. Regards, Esmeralda

"Ok place but noisey"

3
20/10/2017

Overall it is a good choice for staying in Douglas AZ. It is 3 stories. I think the price is a bit high and the wall/floor/insulation is poor making neighbors noise a bit irritating. The AC units are under the window and the fan is loud, but this helps drown out neighbors. The breakfast is OK and the location is close to fast food restaurants, walmart, gas station, drug store.. The TV gets about 12 channels. The rooms have a fridge and microwave which is nice. Parking is front and rear. I has a pool, hot tub as well for those hot days.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I apologize for the noise you experienced during your recent stay. I hope you continue to stay with us and that you have a much more pleasant stay the next time. Regards, Esmeralda

"Excellent facility and service at Best Western, Douglas AZ"

5
14/10/2017

Excellent staff and service to be found at Best Western, Douglas AZ. I have stayed at this facility on an off for several weeks. For the few problems I have encountered; ie switching out a broken office chair, needing a light bulb, have been remedied promptly and to my satisfaction.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
scotti121, Thank you for taking the time to review our hotel. I am so glad to hear that you experienced a pleasant stay during your visit to our property. We hope to see you again soon. Regards, Esmeralda

"Frustrating experience"

2
14/10/2017

From check in to check out the only thing positive was the front desk staff at check out. Our reservation was wrong, they gave us keys to rooms already occupied. After an hour at front desk they found us two rooms near each other as we had requested and they had shampooed the carpets and they were still wet. Internet didn't work. Front desk staff at check in was frazzled and then rude when I told them internet wasn't working. He said "I have internet on my phone".. that's not BW wifi. and then "internet on this computer is working" again, that's not their wifi it's a direct cable.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Andrea, Thank you for taking the time to review our hotel. I apologize that you stay wasn't as pleasant as you hoped it would be. We will work on the issues and make sure that it does not occur again. Regards, Esmeralda.

"Very nice hotel"

5
25/09/2017

This hotel is very nice, modern, well kept up and the service is great. It is definitely the best hotel in town. I highly recommend it. It is a bit pricey for the area but worth the extra money to have such a nice place to stay.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
delaneas2017, On behalf of our team i would like to thank you for taking the time to review our hotel on this site. We appreciate your business and value your feedback. It is always so nice to hear that our guests had a pleasant stay. We hope to have you visit the Douglas area in the future and that you continue to stay with us. Regards, Esmeralda

"Dirty"

1
11/09/2017

Not clean at ALL , switched rooms 3 times and all of them had a cleanliness issue, housekeeping did a poor job. Had to check out early ! Staff was not rude but was not very helpful. Alot of times they were hard to find!

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Dessie773, I would like to apologize for the inconvenient you encountered during your most recent stay at the Best Western Douglas Inn and Suites, this is not usual behavior. On behalf of my team I would like to apologize for not meeting your expectations. I will be sure it is handled accordingly. I hope you choose to stay with us in the future so we can ensure you have a much more pleasant stay. Regards, Esmeralda

"Unfriendly Front Desk Staff"

2
06/09/2017

The Douglas, AZ Best Western majority front desk staff appear to not want to be there. The internet was not working for 2 weeks. There was a fire alarm that sounded on and off an entire night. The walls are extremely thin, but I chose to move to a better floor where the noise was reduced. Overall, I was not impressed.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for staying at our property. On behalf of our entire team. I would like to apologize for not exceeding your expectations. We are on the process on putting a new internet system on the hotel. Your satisfactions is important to us and we will be using the feedbacks you gave us to implement improvements to ensure we offer a better experience.

"No internet"

1
30/08/2017

Internet was broken for whole trip. The staff either had the inability or did no care to fix it. There was no management in site able to take care of the problem. I called and outside help desk and had more information on the problem then the staff.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
On behalf of the entire team, I would like to apologize for not being able to fix the problem with the internet. We are on the process on installing a new system to the Hotel. Your satisfaction is important to us, we will used your feedback to gave us to implement improvements to ensure we offer a better experience.

"Best Western Inn Douglas AZ."

5
15/08/2017

Great hotel and excellent breakfast...would definitely recommend it to others. This is a remote area next to the Mexico boarder but it is the best hotel in the whole town! Everyone was friendly and helpful during our stay.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Anthony We are glad you had a great time in our company. By telling use about your stay. We hope you will come back and see you again soon.

"Excellent place to stay"

5
11/08/2017

Very clean hotel. Rooms are in great shape. The beds were super comfortable. The shower is amazing. The bathroom is very large and accommodating. The staff is very friendly and helpful. Will definitely return to this hotel.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear G7985WMsusans Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-364-5000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Best Western"

4
30/07/2017

This hotel is very clean and quiet. Breakfast is pretty good. We always stay here when we come to Douglas and enjoy using the pool and the fitness center. The internet has gotten much quicker and does not sign you out. The beds are comfy but the pillows are hard so I bring my own.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear. Ginac7441uv Thank You for taking time to post a review on our Hotel. We are glad you had a great time during your visit to Douglas. We look forward to seeing you next time your in the area. We Appreciate Your Business Esmeralda

"Great Hotel in Douglas"

5
28/07/2017

This hotel is located near several restaurants for convenience. The staff was very friendly and helpful. We were there for our mother's funeral services so we had several reservations. Thanks to Maria, she was able to help us on such short notice with room rates for all. Upon departing, we were assisted by Louie who was very friendly and helpful. Breakfast was hot with a nice meeting area to gather with all the family. Rooms were very clean.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear. Normaj395 Your business is very important to us and we value your feedback. By telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-364-5000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Great Value for the dollar!"

5
25/07/2017

Wonderful experience for us....ages 10-66! Friendly staff, comfortable rooms, sparkling pool and jacuzzi, and delicious full breakfast each morning. The location is also convenient to nearby restaurants and stores for the trip essentials. A nice walking path and historical landmarks teaching the history of Douglas are just outside the hotel. Our choice hotel when we travel!

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear. U8422Wjoannem. On behalf the Best Western Douglas we thank you for choosing our hotel during your recent trip to Douglas, AZ. Thank You For giving use 5 stars. Your Business is very important to use. We hope you will come back and see us again soon. Esmeranda Vega General Manager Best Western Douglas Inn & suites

"Great stay"

5
17/07/2017

Wie stay here at the best Western Douglas every time We come to this area . It has a wonderful staff comfortable rooms and a nice pool . You cannot beat having such a nice place to stay in with a great breakfast in the morning . During our last day we had a problem with noisy neighbors and the staff handled it very well and quickly moved us to another room that was nice and quiet and had a much better sleep ...cannot say enough nice things about the staff great hotel

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear. Marci On be half the Best Western Douglas, We thank you for choosing our hotel. We are pleased to know you had a great stay with us and enjoyed the hotel.

"Not good value for price"

3
13/07/2017

The hotel was just okay for the price. Clean rooms and friendly staff, but the bed was crappy, sheets were old and the price just too high for location and quality of sleep experience. Also the shampoo was so tiny. Gym was meh. And of course the town itself doesn't justify such a price except that it is near the border.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Dawn del Vecchio Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 520-364-5000. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Great Hospitality"

5
05/07/2017

Our very large family gathered to say goodbye to a loved one. The staff at the hotel was very accommodating to the large gathering. The rooms were clean and spacious and the added benefit of breakfast was a great addition. In a small town with limited options, this was a great place to stay.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Raynvic Thank you for your recent stay at our property. Your business is very important to us and we value you. By telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-364-5000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Greater Continental Divide MOtorcycle Street Ride"

5
16/06/2017

What a nice place, despite the run-down town! Since we'd only made our reservation two days prior, they only had a king size suite available but with AARP rates, it was only $125. Very nice room! Clean, comfortable, and it was nice having the extra space. We've been traveling since 6/3 and stayed her 6/12 and we've always requested lower level because we were traveling via motorcycle and like to park it as close to our room as possible. This time we were on the third floor and I'm so glad. It was so nice and quiet. The bed was quiet comfortable. Alexandra checked us in and she was very, very nice and helpful.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Kathie Thank You for taking the time to post a review on our hotel. I am glad you had a great time during your visit in Douglas. We look forward to seeing you next time your in the area. We appreciate your business Esmeralda

"Clean, safe, affordable"

5
11/06/2017

Great place to stay in Douglas-by far the nicest. Great staff, good breakfast, clean rooms. I've stayed here for more than a week. Very impressed. Claudia, the receptionist, is the best part. Very helpful and efficient. Also the property is centrally located by restaurants and amenities.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
MagpieblackAZ Thank you for taking the time to post a review on our hotel, I am glad you had a great time during your visit in Douglas. We look forward to seeing you next time your in the area. We appreciate your business. Esmeralda

"Nice hotel in Douglas"

4
06/06/2017

This is probably the newest and best hotel in Douglas Arizona. It is close to local businesses and plenty of restaurants close by to eat. I will definitely stay here next time I am in Douglas. Great historic sites to see between here and Bisbee.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Richard, Thank you for taking the time to post a review on our hotel, I am glad you had a great time during your visit in Douglas. We look forward to seeing you next time your in the area. We appreciate your business. Esmeralda

"Close to border"

5
26/05/2017

Wonderful to stay at. This hotel is close to some very nice restaurants, Walmart and the Mexican border. The rooms are large, quite, and well stocked with towels. The breakfast is hot and has a great selection of fruits, yogurt, and pastries.

"Great Place to Stay!"

5
15/05/2017

We came to this hotel for a charity event in the area. We were very surprised that the hotel was very nice and quiet. The staff was very helpful and informative. Our room was a nice size and colorful. We would definitely stay here again.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you Your business is very important to us and we value you. By telling us what you liked about your stay and , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-364-5000. Thank you again. We appreciate you Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Good Hotel"

4
28/04/2017

I am a Marriott/Hilton person, but stayed at this Best Western and was pleasantly surprised. Clean room, friendly staff.. Hot breakfast (eggs too salty)... Staff was very helpful with information about Douglas and the surrounding area.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for staying in Best western. We hope on seeing you in the future.

"Dissappointed with Best Western, Douglas, AZ"

2
24/04/2017

One of the poorest customer service hotels I've stayed at in a long time. Been to 30 countries and this rates near the bottom. A very nice facility but the service is horrible. The staff are not all on the same page and need training in customer care skills...

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Denob2016 Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 520-364-5000. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"Very good for a best western"

4
07/04/2017

Typically don't stay at this chain. But being there is really nothing better in Douglas, gave it a chance. Very surprised to see it compare to some of the Holiday Inn Express hotels I've recently stayed at. Even better than some. Only gripe was the handicapped accessible room, but I arrived early, and it was sold out otherwise. Room 214 was good, surprisingly quiet for being close to elevator. Water drained slowly in the sink, otherwise everything was up to expectations. Breakfast was ample and very similar to holiday Inn. Would stay again if I'm in the area.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear. Hawag z Thank you for staying on our property. Your business is very important to us and we value you. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-364-5000. Thank you again for taking the time. We appreciate your loyalty to our brand. Sincerely, Esmeralda Vega General Manager Best Western Douglas Inn & Suites

"No Sleep for Weary"

1
22/02/2017

At approximately 9:30 PM, the fire alarm went off. The hotel was evacuated. We were not given time to get anything - left my car keys behind, which was the bad mistake. In pajamas and slippers, thin jacket, all the guests and hotel staff stood in the cold, windy night while scores of firemen combed the hotel for the source of the fire for several hours. No actual fire was found, but the alarms kept going continually until midnight. We were allowed back in to our rooms. Thereafter the alarms kept going off every ten minutes or so, Finally all was quiet around 3:30 AM. I had to get up at 5:30 AM to continue my travel. When checking out at 7:00 AM, I complained to the front desk person about the lack of sleep, etc. While I realize it wasn't his fault, he did promise a small discount on my bill. The discount appeared in my bank account, but then when the charges finished processing, the discount had disappeared. So not only did I get 2 hours or less of sleep, I also got duped on the discount! Through the ordeal, the hotel staff never gave us any information. We, the guests, had to listen to the firemen and get the news from each other. The situation was handled very poorly. Very bad experience.

esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Dear Christin, I would like to thank for you for the review on our property. I'd like to start off by apoligizing for the inconvience you had during your stay. I was well aware of the situation and guided my staff the best was possible. Unfortunatly the fire department advised us to not shut alarm off until they arrived to the property antod figure out the situation. The fire alarm system notified not only the hotel but the fire department of a possible situation, in which we were asked to follow a certin procedure. I am sorry that it did not happen just once but a couple of times, we can understand your frustration especially being at the time it happened. We did follow up during business hours, and got the situation fixed. We apoligize this occured. I hope you have a better stay at our property in the near future. We appreciate your business and value your business.

"Problems with room reservation and checkout. Hotel room excellent!"

4
20/02/2017

When I made reservations I requested a ground floor room due to my arthritis and difficulty walking. When I checked in I was told there were no ground floor rooms left. I was assigned a room on the third floor. Next time I will check my reservation and CONFIRM they have what I want - or find another motel. On check-in, the Express Checkout was offered and I accepted. That too did not happen. On the plus side, the room was very nice and the bed was excellent! Very, very comfortable. The courtesy breakfast was well laid out and appealing. There was a wide array of pastries, cereal, pancakes, scrambled eggs, sausage, biscuits & gravy, and juices. Wish they would have had English muffins and bacon (I'm not a sausage fan) but other than that it was very tasty. And they kept the items well-stocked. The hotel was excellent. Not so much with the service.

esmeralda v, General Manager at Best Western Douglas Inn & Suites, responded to this review
Ms. Debby, We want to thank you for choosing Best and for being a customer. I would like to apoligize for the inconviences you experienced during your stay. Our hotel does Guarantee room types but unfortunatly not room floors until the day of. It is very hard to predict what options on floors we have until the day of and if available. I hope in the future we can get you there if available. I will retrain my staff to ensure that all express checks-outs are getting done thank you for bringing that to my attention. As for breakfast We typically have a rotation of bacon and sausage, i hope that during your next trip you are able to enjoy our delicious bacon during your breakfast time. If there is anything else we can work on please reach out to me. Regards, Esmeralda

"Something different"

3
19/02/2017

We tried to get into Bisbee to stay and could not because of holiday on Monday for Presidents' Day. They recommended Best Western in Douglas 20 minutes away. Room was clean service was good. A nice place to stay. Not to many restersunts close so drove to one on main.

esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review
Ms. Sharon, Thank you for completing a review on our hotel. We appreciate your time and value your business. Looks like you had a good stay over all. I would like to know what we could have done different to have scored a 5 on your review. We would like to know what we could have done different. Feell free to contact me with any suggestions. Regards, Esmeralda

"Great Hotel In Douglas, AZ"

5
18/02/2017

I have stayed at BW many times and I am extremely pleased with the quality of this hotel, especially being so close to the border. The rooms are very clean and well kept including the bathrooms. The breakfast area is fantastic, always stocked and very clean. All of the staff are extremely nice and go out of their way to assist you in any way, from check-in to check-out.

esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review
Thank you for your feed back on our hotel. I am extremely pleased to know you had a great stay during your visit. I will be sure to let my staff know of the amazing job they all did. And we hope to continue to make our guests stay as wonderful. we hope to see you at our property again. Regards, Esmeralda

"Nice stay"

4
26/11/2016

A very nice hotel. I have stayed there many times for business and pleasure over the last 6 years. It has changed some over the years with breakfast items but overall the breakfast is descent. My only complaint is If you are staying for than week and need to do some work online the Internet wi-fi service is up and down.

"Great hotel"

5
26/10/2016

We stay here once a year for business. It is clean, bed is comfy, quiet rooms & breakfast is pretty good. Scrambled eggs, sausage, gravy, make your own pancakes are only a few of the items. The fresh cookies at night on check-in are tasty. We'll be back next year.

"Real nice stay!"

5
14/09/2016

Real nice accomodations.... stayed two nights visiting family. The international border to Agua Prieta, MX was 2 to 3 blocks away. Clean, nice layout, super comfortable bed and linens. This is the only motel I'll stay at In Douglas. Will be back Thanx!

"Nice hotel, problematic staff"

2
08/09/2016

The hotel is fine insofar as its physical facilities go: nice rooms, nice pool, the best in Douglas. The staff is a real problem, though. When I checked in there was no one at the desk or anywhere to be found--it was as if the hotel had been abandoned. A TV was blaring in the lobby but nothing else. After about 10 minutes a man and a woman came out of a room in the back and I was checked in. But the real problem was a breakfast: there was no one in charge. Breakfast had been laid out, but nothing was replaced because there was no one to replace things. Thus you had the ludicrous situation of cereal with no milk, empty coffee jugs, and when hot food was gone it was gone. Mention of this to the person at the desk elicited the enigmatic reply that the person in charge of the breakfast had to leave for a few minutes, but from the time we started breakfast until we checked out was well over an hour and there was no one in sight. This hotel needs to rethink its staffing.

"Nice Surprise"

4
02/09/2016

Great hotel and wonderful people. Had to go for work and was pleasantly surprised at how great this hotel was. The hotel was clean, comfortable, the breakfast was amazing and I would definitely go back. Thank you!!

"Best hotel in the area if you have to do Douglas....."

3
01/09/2016

We had to stay for 4 days in the Douglas area and the Best Western was the only 3 star hotel available. The staff is nice and always willing to help, if possible. In these kind hotels the staff is limited. The rooms are clean and tidy, the bedcomfort is standard and ok for short stay. The internet is claimed to be high speed, but it might be a dream for the future. For business completely insufficient, however free of charge. There´s a pool and a small gym, but of good quality. Breakfast is included (please try to judge...). Free parking, CVS around the corner and the Mexican border on 1/2 mile distance (so is the Walmart, Taco Bell and other typical fast food restaurants). Warning: there´s no descent restaurant to find in Douglas. The best coffee you can get in Bisbee (Coffee company), just 17 miles to go. We had a good stay and it´s not fair to compare this kind hotels with higher ranked hotels. It´s a honest stay for a very good price.

"This is a government agency hotel that values its contract more than regular guests."

1
20/08/2016

My family and I have stayed here a few times in the past and I personally have noticed a change of staff more often than other hotels and believe that's what affects the lack of quality of customer service. This hotel in particular has some sort of agreement with government agencies and most of the guests that do stay are federal agents that work various hours, so try to imagine a military barracks where you have those few youngsters that have a lack of respect for other's sleep and peace and quiet. I stayed on the first floor and from 8pm to past midnight the guest above us was doing various activities where he/she had quite a heavy foot. I brought this upto the front desk at 10pm, a reasonable time that most people turn in. I was told it would be taken care of. This continued till past midnight. I took medication that specifically requires no operating of heavy machinery, however, the noise was so intense that my family and I could not tolerate it any further. I called the front desk again and was told there was nothing they could do. Perhaps they value government contracts more than regular guests. I invited the gentleman at the front desk to listen to the noise and he declined. I told him I hadn't slept and he fired back that he hadn't either, he doesn't see that he gets paid to not sleep while I paid to not sleep :-/ mind you he had a visitor he had been speaking with since this situation had arised and I could tell he was bothered that I interrupted his visit. I told him I was thinking about checking out and informed him that I had taken medication and I shouldn't be driving a vehicle, should anything happen to me or my family I would hold him and the hotel liable. He said do what you want to do, I checked out, called Best Western customer service but got their reservation line since guest relations was closed. Luckily, I found a somewhat reasonable and quiet hotel to check into and got some much deserved rest to continue about my day. Lesson, ladies and gentlemen, this hotel is for government agents, not regular guests. It's guaranteed money for Best Western and they refuse to tend to the regular guests. Be very cautious staying here!

"Best Westren Douglas,AZ"

5
24/07/2016

The hotel is a wonderful place to stay in the area. The entire staff was friendly, courteous and helpful. Our room was spacious, cleaned daily, and the bed was very comfortable. The breakfast bar offers cereal, pancakes, breads, muffins, biscuits & gravy, eggs, sausage/bacon, coffee and juices.

"Best Western Douglas"

5
26/06/2016

We usually opt for the cheapest motels but couldn't find anything that looked decent in the town. The Best Western was available and we spent a great night relaxing and enjoyed the pool, hot tub and free breakfast. The rooms were clean, staff very pleasant and we won't cheap out again. Going to be staying at BW's from here on out.

"First Trip To Douglas"

4
30/05/2016

While I have lived my entire life in AZ and traveled and stayed in almost every part, this was my first trip to Douglas and so I knew little of the accommodations other that what I saw online. Many of us have made reservations based upon the pictures and reviews online only to be a bit disappointed when we arrived. That was not the case here at all. The rooms were very reasonably priced and hotel was clean and staff professional. The breakfast could use a little more variety which would not be a problem if you only stayed a day or two but it was tasty, hot and fresh. The only problem I had at all was spotty and intermittent internet service but I was on the top floor in a corner and maybe the WiFi signal just needed to be boosted a bit. I would certainly stay again if travel took me to Douglas and would highly recommend the property.

"Typical best Western "

3
22/05/2016

Looks nice and fancy. But typical best western. The free breakfast wasnt that great, very runny watery eggs and was not impressed with the selection. The room was nice. And the mattress was the best part. Had to be carfully in the shower as the tub was very slippery.

"Douglas, AZ Best Western"

4
22/05/2016

Rooms are clean, comfortable, well laid out and attractive. The staff is friendly and efficient.The breakfast is on par with other hotel chains that offer the same type of program. However, the internet system is terrible, slow and the connection intermittent.

"A nice place to stay"

4
17/05/2016

Douglas is limited on their hotels. I have stayed here many times and I have always had a good stay. I usually stay 4 nights so to say it is a good stay is well earned. Even with it being so close to theories of Mexico I feel safe inside the hotel. The amenities around it are pretty good which makes the stay even better. It is my go to hotel in Douglas.

"May be best in town"

4
27/04/2016

Very nice property new, large rooms, quite. Staff needs more training. Pool has handy cap equipment. Front desk staff not attentive talking on cell phone, Cleaning person moped entire entry no walk path, and did this big space and the elevator and 3 floors of vending rooms without ever ring out mop.

"Business Trip"

5
23/04/2016

This hotel is top quality. The rooms are spacious and comfortable. It is the "best" Best Western I have stayed at. Cleaning personnel did an excellent job on the room and were extremely helpful when I need something. Thank you Douglas Arizona Best Western.

"Best Western - Douglas, AZ"

4
07/04/2016

I stay here frequently for business and it is always clean. Overall the rooms are fine and the hot water and water pressure are fine. Internet connectivity is sketchy, I never get a strong solid signal. The bed pillows are not comfortable, but I find that all the pillows in the Best Western chain are all similar.....all uncomfortable. Breakfast selection is fine for a typical business hot plate breakfast. Orange juice could be better. Overall, fine place to stay for a good night's sleep in Douglas, AZ.

"Convenient but pricey"

3
07/04/2016

A new hotel. Staff were OK. Arrived after four hour drive looking forward to time by the pool to find no shade at all and a swarm of wasps apparently living there. Be careful of scorching hot water in shower....scalding a distinct possibility. Walkable to fast food places and huge Walmart and other shops. Practically at Mexican border. Wifi was out for whole of our stay...really annoying.

"Disappointed"

2
23/03/2016

From the picture of the property on the website we felt this would be a great place to stay. Looks fairly new so must be good. First thing we saw when we checked in was the entry way filthy carpet located by the registration desk. I called the day before to verify reservations for 2 dbl queen rooms. I also asked that the rooms be located close to each other. No problem I was told. Day of check in we were assigned rooms on opposite ends of the property. At least they were on the same floor. I guess that was supposed to satisfy our disappointment. The next morning when we went to breakfast at 7 we were told that the waffle maker was broken and would be replaced with a pancake maker for the following morning. As we left the property on the first morning about 10:30 AM we noted that the staff was eating pancakes in the breakfast room. The following morning at 7 when we went to breakfast we were told that there was no more pancake batter, sorry. But as we again left the property at around 10:30 AM or so we again noted that the staff was once again having pancakes, etc. So much for taking care of the customers. When using the business center on the first full day of our stay I noted that it had not been cleaned up. There was half filled coffee cups, a partial bottle of water and ashes on the counter. On our checkout day at breakfast we were entertained to the server running the vacuum in the check in area. Not a very appealing sound when trying to eat breakfast. It was after the breakfast hour had started. That type of housekeeping should have been done before the breakfast hour or after the breakfast hour. All in all, things were not as expected and I would find another property to stay at should we be in that area again.

"Another believer"

5
17/03/2016

Stopped here based entirely on TA reviews on a recent southern AZ. roadtrip. Everything one would want. Clean, quiet, comfortable bedding. Friendly staff on check in & out. Going to Douglas ? ask yourself why, then reserve a room here as they do book up & Douglas isn't the kind of place I want to go with the alternatives.

"Douglas AZ"

4
02/03/2016

This hotel is very well kept. It has been in Douglas for at least 4 years. This was the second time that I have stayed in it. I was a little disconcerted when I checked in because there were several young men in the lobby. They were laughing and joking in Spanish. It took me a few minutes to feel comfortable. When I travel along I like to be extra careful. When I tried to use the single serve coffee pot in the room I saw that the pod container was missing. The instructions on the pod package were for using the pod container. I asked at the front desk and was informed that all that was needed was in the pod package. Perhaps this notice could be placed in the room for those of us who have used this type of coffee before and could be confused as I was. Overall my stay at the Douglas Best Western was very good and I would return to stay.

"Wow this hotel thinks of everything, plus really lovely staff"

5
12/02/2016

Douglas was not supposed to be our destination, but if you happen to be here this is the best place to stay. The staff were so friendly and booked us in short notice. The hotel is really clean and so comfortable. Really comfortable. Wished we could live there let alone sleep another night. Shower good, bed just right and breakfast wonderful. Would recommend anyone to stay here as it has every modern amenity.

"Mr Armando Cruz"

5
22/01/2016

Very Happy honest and professionalism was provided, The staff was quickly to provide contact information on status and said they would call back and provided manager information once we told them that we left gifts behind. We sent representatives to motel and and they quickly discovered our watch. Thank you

"Trip to Douglas Arizona"

5
22/01/2016

This is one of the nicer Best Westerns I have been to. I travel from coast to coast. Newer hotel with big rooms and beds. Bathrooms are large with great water pressure for showers. The breakfast has many selections to chose from and has never been dried out or over cooked. Over all great stay at the Douglas Best Western.

"Only good hotel in Douglas, AZ"

4
12/01/2016

Other than the small town snottiness given by a small town staff, this is the only good hotel in Douglas, AZ. You do receive the best quality room and bed for your stay. The price is a bit expensive because this hotel knows that they are the only good hotel in this town.

"WINTER VACATION"

4
04/01/2016

I had a bad experience at another motel in town and went to Best Western in the middle of the night. The gentleman at the counter took care of my family and i as if we were part of his. Excellent service.

"Douglas Hotel"

4
23/12/2015

We had read that this hotel was not a good place to stay, but we experienced no problems, it was clean, modern the breakfast was good and never ran out of anything. If we find ourselves back in the area we will stay here again

"Great hotel at reasonable price"

4
14/12/2015

I was concerned about finding a decent hotel in the small town of Douglas Arizona. I called when I was about 100 miles out, and made reservations. The desk attendant was very friendly. When we arrived, I was pleasantly surprised to find great accommodations, friendly and helpful staff and a good breakfast buffet. I would stay there again if I ever back that way.

"This Must Be the Best Hotel In Town"

3
10/12/2015

We had a large, clean room with all the amenities we expect--coffee, fridge, AC, toiletries, etc. The receptionist was friendly and helped us select a place for dinner. Unfortunately, there is a very poor selection of TV channels and that is a problem because when the sun went down at 5:00 p.m. there was nothing to do in Douglas other than watch TV. It is for this reason I am giving the hotel 3 rather than 4 stars.

"Great hotel but..."

4
04/12/2015

Traveling for business but internet signal got lost very often. Invoice was not sent by email as requested at check out time. Bedding was very confortable and breakfast had a very good choices. Great and safe location, close to restaurants, shopping and mexican border.

"Best Hotel in the Area"

3
19/11/2015

Nice hotel to stay if you are in the area, you do not have that many of choices. Rooms are clean and comfortable. Internet connection is not that great, during my last stay connection had a slow performance.

"WORST NIGHTS"

2
18/11/2015

i turned on the heater, and it started to smell like burning something, i turn it off, but all the room stay smelling like fire, grr.. the sink was clogged, in the breakfast, the eggs omelett was so cold, were my worst nights. and the manager so ignorant about the process to exempt taxes.

"CLean & Good Service"

5
09/11/2015

With the exception of having facial tissues instead of napkins the stay was ery good. The front desk staff was very helpful - we actually stopped in before check-in to get recommendations on places to eat.

"Very Clean rooms & helpful staff"

4
09/11/2015

We stopped by the motel before check-in to get a restaurant recommendation. The front desk person was very helpful. The room was clean and was quite roomy. Bathroom was also clean and everything worked fine. This could have been an excellent rating if the breakfast was just a bit better. No coffee - took quite a long time to get refills. The area could have been a lot cleaner - suggest the person responsible for the counter stay closer. No napkins - only tissues and then that box was empty after a bit.

"Best place to stay in Douglas"

5
18/10/2015

If you are traveling to Douglas, AZ then you already know that there limited places to stay. This is the nicest and cleanest place we have found in Douglas. The beds were comfortable, the pillows were okay. The room was well cleaned and smelled nice. We had a third floor room and it had a really pretty view of the surrounding mountains. The shower was nice but they have a shampoo conditioner combo so you might want to bring extra conditioner. It came with a complimentary breakfast which was the usual. They offered the make your own waffle, which is my family's favorite, no fruit though. The staff was friendly and greeted everyone with a smile.

"Just so so"

3
12/10/2015

The walls are dirty but the beds are clean. Room is ok. Pillows are half size. From what I hear from locals this is as good as it gets in town. Walking distance to Mexico border. Decent breakfast provided.

"USA Road Trip"

4
09/09/2015

We only stayed here for one night in a ground floor King room looking out onto the pool. All was as you would expect from a Best Western Hotel, comfortable bed, standard breakfast with healthy choices as in fresh fruits, yoghurt & boiled eggs.

"Good Stay"

4
09/09/2015

Stayed 1 night and hotel was up to the standard you would expect from Best Western. Good size room, comfortable bed, good wi-fi and OK breakfast. Reception staff were pleasant and efficient in our dealings. Happy to recommend.

"Good Experience Overall"

4
04/09/2015

Best hotel you can find in Douglas, AZ vicinity. Rooms are big, clean and comfortable. Hotel staff is helpful and kind. This was my second visit in 3 months to this hotel and they still having issues with the WiFi Internet connection. Connection performance is slow and in drops constantly. I reported this issue to the front desk with no resolution.

"Over Priced"

3
02/09/2015

Save your money and check in somewhere else, You'll be better off. Too many bugs crawling around th room, No a very good selection in programming on the television, Beverage machine has no beverages , just water. They don't handle noise from children running back and forth very well, I couldn't get any sleep for two nights with no consideration in moving the children to a room with no one under them. No compensation for my loss of sleep or consideration to move me. The breakfast wasn't quite up to par with what I consider a continental breakfast. Many times no one at the front desk for quite some time.

"Nice hotel"

4
20/07/2015

Nice hotel up to Best Western standards. Overall very nice staff and clean rooms. Beds a bit on firm side but very comfortable. Lots of pillows!! Complimentary breakfast was ok with all the standard items offered. Orange Juice was very watered down and not pleasing.