Best Western Hotel Douglas Inn & Suites,  Douglas

4.0/5  - based on 196 guest reviews.
199 E 7th Street, 85607-2877, Douglas, United States - See map
+1 520 364 5000 +1 520 364 5001



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 196 traveler reviews
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Douglas, Arizona is conveniently close to the Mexican border, making our property a favorite for those heading across the border. Your Best Western Douglas Arizona property combines quality with competitive rates. If you're looking for hotels near the Mexico border, our friendly staff is happy to welcome you during your vacation, extended stay, or when you're simply passing through. We're located on the main street so everything is right at your doorstep. Located next to fast food restaurants, it's easy to pick up your favorite snacks and treats. When you're staying close to the Mexico border, convenience is key. Whether you're here for business with Border Customs, regularly do business internationally or you're headed on an epic road trip, staying in a comfortable guestroom can make your trip even easier. Softball tournaments also bring guests to our Douglas hotel, and we're happy to work with teams and fans and we offer blocked rooms. With Cochise College nearby, we also specialize in longer stays for those who are here for a term. The County Fair and Rodeo in September brings many guests to the area as well, and we are the perfect place to stay after a long day of rodeo events or fair activities. Cyclists enjoy our property because of the spacious and cool rooms, as well as plenty of peace and quiet. Whether you're doing corporate business across the border or on a relaxing getaway, we have the amenities that make you feel at home. Border Customs employees and Border Patrol agents call us their home away from home, largely because of the cleanliness, service and hot free breakfast. Enjoy free Wi-Fi when you stay with us, so it's easy to keep up with the business side of things or check out what's happening nearby. Need suggestions? Our friendly staff members are happy to provide tips on the best restaurants and activities in Douglas. Book a stay at Best Western Douglas Inn & Suites today! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 196 guest reviews
Certificate of Excellence
Business Business 88
Couples Couples 31
Family Family 45
Friends getaway Friends getaway 14
Solo travel Solo travel 8
Sleep Quality
Best Western Douglas Inn & Suites,Douglas
  • 4
    « Very good option for the area »

    I travel a lot for work, so see many different locations. This BW is above average for this type of hotel. It seems relatively new or updated. It won't blow you away, but the rooms and lobby are nice and clean. There's a decent pool to enjoy as well. I have no complaints and would stay here again. The staff is friendly as well.

    « Good place to stay in Douglas, AZ »

    The hotel is fairly new. The room we had was clean and quiet even though there was a large party going on in one of the conference rooms down the hall. The hotel has a nice outside swimming pool. There is plenty of shopping and places to eat nearby.

    « Best Option For The Area »

    Not many choices in this area. This hotel is your best option. Clean, pool, breakfast and business computers. Rates are slightly high though. Employees are friendly but the front desk often is not staffed and difficult to find someone when needed.

    « Super staff, nice room »

    We rang ahead and spoke with Daniel who was very helpful, great guy, Mary at the Spa was super nice. The room was very clean. Everything we needed. My husband is 6 foot 7 and the bed was really generous. Lovely toiletries. Yummy hospitality tray. Free £5 bet at the casino and we won. Great views from the relaxing pool (bring flip flops). Just great. The staff make it special.

    « "Buyer Beware" »

    We are Best Western Diamond Select rewards members, in other words we stay at BW's a lot. At this level we are to receive some extras including a room upgrade. We had to demand this after going to the first room they gave us that had a cockroach in the bathtub. Not a good way to start a stay. But before we made it to the first room, when we arrived there was no one at the reservation desk or in the lobby. The girl that finally showed up was friendly but not very knowledgeable with BW's policies. At any rate, we stayed in a room on the second floor. The person above us paced the floor until 3 am when we had enough of trying to sleep through this noise and called the front desk. There was peeling paint in several places in the room and someone had put their foot through the bathroom door and it was very poorly patched. These are things you expect in a cheap hotel - not a BW. The pool was closed due to bees. Breakfast was just okay. There was limited items to choose from. We would not stay there again.

    « I wish there were more hotel options in this area »

    This place needs nicer rooms. Better accommodations for extended periods of stay. Better laundry equipment. Better pest/bug control. One of my favorite shirts had a hole burned through it from using the dryer in the laundry room. Also, I keep running into little bugs in my bathroom.

    « Staying over night in Douglas »

    The rooms were nice. We had a single king bed and had plenty of room in the room. The breakfast was typical for a BW so no complaints there. Not far from downtown or the border if you're interested. It's what I've come to expect from BW and they didn't let me down.

    « Great Stay »

    This was my first time visiting Douglas, AZ, as this is a small town, there aren't many options to stay at; in fact, I believe this Best Western Hotel might be the only one affiliated to a nation wide chain of hotels. It really keeps up to the standards of Best Western Hotels, spacious rooms, facility very well kept, breakfast is good and the personnel very customer service oriented.

    « Comfortable, Clean, Friendly »

    We stayed at this hotel for two nights, we found the rooms to be large, clean, smelled fresh. The staff were all friendly and we felt comfortable. We visited a Mexican restaurant down the street and it was very good. We were able to visit the area on our Trike and enjoy the warm weather.

    « Best Choice of Chain Hotels in Douglas »

    Newish, modern Best Western. Lots of parking, large clean rooms. Met my expectations. Walking distance to several restaurants. My first choice in Douglas is the Gadsden because of the experience in that unique hotel but the Best Western makes a good alternative if the Gadsden 's limited amount of rooms are sold out.

  • 3
    « Business Stay »

    Bed sheets looked worn/dirty. For white sheets, I would expect clean white bed sheets. Rest of the hotel was good. Would recommend the hotel having a restuarant in the lobby as Douglas, Arizona does not have many choices for dinner.

    « Great place »

    Nice hotel, big rooms, good breakfast. I would stay there again! Lots of Free parking. Only negative was need to staff the front desk without having to call them from back office. You could look out your window and see Mexico

    « Professional and Courteous Front Desk Staff »

    I have been a guest at the Best Western here in Douglas, Az for about 5 months now on a work detail. My overall experience has been excellent due to the wonderful staffing. The rooms and floors were clean at all times and the front desk associates were professional and courteous. I'd like to personally thank Juan Quijada, Maria, and Liz for going above and beyond on making the guests here feel like home and family. I would recommend the stay here at this location to anyone traveling to Douglas.

    « Best Hotel in Douglas »

    This is the nicest hotel in Douglas. The rooms are clean, the hotel is attractive (typical Best Western accommodations). The staff is friendly and they have a nice fitness center. The only complaints were small pillows (you may want to bring your own if that is important) and terrible bath towels (thin, and very rough). The beds were comfortable though, and the a/c was quiet and kept the room comfortable.

    « best place to stay in douglas az »

    best facility, staff, ...; convenient; close to restaurants, shopping; clean; great free breakfast; pool and pool/hot tub; free ice; snacks for purchase; lotza parking; luggage and clothing cart available

    « Ok place but noisey »

    Overall it is a good choice for staying in Douglas AZ. It is 3 stories. I think the price is a bit high and the wall/floor/insulation is poor making neighbors noise a bit irritating. The AC units are under the window and the fan is loud, but this helps drown out neighbors. The breakfast is OK and the location is close to fast food restaurants, walmart, gas station, drug store.. The TV gets about 12 channels. The rooms have a fridge and microwave which is nice. Parking is front and rear. I has a pool, hot tub as well for those hot days.

    « Excellent facility and service at Best Western, Douglas AZ »

    Excellent staff and service to be found at Best Western, Douglas AZ. I have stayed at this facility on an off for several weeks. For the few problems I have encountered; ie switching out a broken office chair, needing a light bulb, have been remedied promptly and to my satisfaction.

    « Frustrating experience »

    From check in to check out the only thing positive was the front desk staff at check out. Our reservation was wrong, they gave us keys to rooms already occupied. After an hour at front desk they found us two rooms near each other as we had requested and they had shampooed the carpets and they were still wet. Internet didn't work. Front desk staff at check in was frazzled and then rude when I told them internet wasn't working. He said "I have internet on my phone".. that's not BW wifi. and then "internet on this computer is working" again, that's not their wifi it's a direct cable.

    « Very nice hotel »

    This hotel is very nice, modern, well kept up and the service is great. It is definitely the best hotel in town. I highly recommend it. It is a bit pricey for the area but worth the extra money to have such a nice place to stay.

    « Dirty »

    Not clean at ALL , switched rooms 3 times and all of them had a cleanliness issue, housekeeping did a poor job. Had to check out early ! Staff was not rude but was not very helpful. Alot of times they were hard to find!

  • 2
    « Unfriendly Front Desk Staff »

    The Douglas, AZ Best Western majority front desk staff appear to not want to be there. The internet was not working for 2 weeks. There was a fire alarm that sounded on and off an entire night. The walls are extremely thin, but I chose to move to a better floor where the noise was reduced. Overall, I was not impressed.

    « No internet »

    Internet was broken for whole trip. The staff either had the inability or did no care to fix it. There was no management in site able to take care of the problem. I called and outside help desk and had more information on the problem then the staff.

    « Best Western Inn Douglas AZ. »

    Great hotel and excellent breakfast...would definitely recommend it to others. This is a remote area next to the Mexico boarder but it is the best hotel in the whole town! Everyone was friendly and helpful during our stay.

    « Excellent place to stay »

    Very clean hotel. Rooms are in great shape. The beds were super comfortable. The shower is amazing. The bathroom is very large and accommodating. The staff is very friendly and helpful. Will definitely return to this hotel.

    « Best Western »

    This hotel is very clean and quiet. Breakfast is pretty good. We always stay here when we come to Douglas and enjoy using the pool and the fitness center. The internet has gotten much quicker and does not sign you out. The beds are comfy but the pillows are hard so I bring my own.

    « Great Hotel in Douglas »

    This hotel is located near several restaurants for convenience. The staff was very friendly and helpful. We were there for our mother's funeral services so we had several reservations. Thanks to Maria, she was able to help us on such short notice with room rates for all. Upon departing, we were assisted by Louie who was very friendly and helpful. Breakfast was hot with a nice meeting area to gather with all the family. Rooms were very clean.

    « Great Value for the dollar! »

    Wonderful experience for us....ages 10-66! Friendly staff, comfortable rooms, sparkling pool and jacuzzi, and delicious full breakfast each morning. The location is also convenient to nearby restaurants and stores for the trip essentials. A nice walking path and historical landmarks teaching the history of Douglas are just outside the hotel. Our choice hotel when we travel!

    « Great stay »

    Wie stay here at the best Western Douglas every time We come to this area . It has a wonderful staff comfortable rooms and a nice pool . You cannot beat having such a nice place to stay in with a great breakfast in the morning . During our last day we had a problem with noisy neighbors and the staff handled it very well and quickly moved us to another room that was nice and quiet and had a much better sleep ...cannot say enough nice things about the staff great hotel

    « Not good value for price »

    The hotel was just okay for the price. Clean rooms and friendly staff, but the bed was crappy, sheets were old and the price just too high for location and quality of sleep experience. Also the shampoo was so tiny. Gym was meh. And of course the town itself doesn't justify such a price except that it is near the border.

    « Great Hospitality »

    Our very large family gathered to say goodbye to a loved one. The staff at the hotel was very accommodating to the large gathering. The rooms were clean and spacious and the added benefit of breakfast was a great addition. In a small town with limited options, this was a great place to stay.

  • 5
    « Greater Continental Divide MOtorcycle Street Ride »

    What a nice place, despite the run-down town! Since we'd only made our reservation two days prior, they only had a king size suite available but with AARP rates, it was only $125. Very nice room! Clean, comfortable, and it was nice having the extra space. We've been traveling since 6/3 and stayed her 6/12 and we've always requested lower level because we were traveling via motorcycle and like to park it as close to our room as possible. This time we were on the third floor and I'm so glad. It was so nice and quiet. The bed was quiet comfortable. Alexandra checked us in and she was very, very nice and helpful.

    « Clean, safe, affordable »

    Great place to stay in Douglas-by far the nicest. Great staff, good breakfast, clean rooms. I've stayed here for more than a week. Very impressed. Claudia, the receptionist, is the best part. Very helpful and efficient. Also the property is centrally located by restaurants and amenities.

    « Nice hotel in Douglas »

    This is probably the newest and best hotel in Douglas Arizona. It is close to local businesses and plenty of restaurants close by to eat. I will definitely stay here next time I am in Douglas. Great historic sites to see between here and Bisbee.

    « Close to border »

    Wonderful to stay at. This hotel is close to some very nice restaurants, Walmart and the Mexican border. The rooms are large, quite, and well stocked with towels. The breakfast is hot and has a great selection of fruits, yogurt, and pastries.

    « Great Place to Stay! »

    We came to this hotel for a charity event in the area. We were very surprised that the hotel was very nice and quiet. The staff was very helpful and informative. Our room was a nice size and colorful. We would definitely stay here again.

    « Good Hotel »

    I am a Marriott/Hilton person, but stayed at this Best Western and was pleasantly surprised. Clean room, friendly staff.. Hot breakfast (eggs too salty)... Staff was very helpful with information about Douglas and the surrounding area.

    « Dissappointed with Best Western, Douglas, AZ »

    One of the poorest customer service hotels I've stayed at in a long time. Been to 30 countries and this rates near the bottom. A very nice facility but the service is horrible. The staff are not all on the same page and need training in customer care skills...

    « Very good for a best western »

    Typically don't stay at this chain. But being there is really nothing better in Douglas, gave it a chance. Very surprised to see it compare to some of the Holiday Inn Express hotels I've recently stayed at. Even better than some. Only gripe was the handicapped accessible room, but I arrived early, and it was sold out otherwise. Room 214 was good, surprisingly quiet for being close to elevator. Water drained slowly in the sink, otherwise everything was up to expectations. Breakfast was ample and very similar to holiday Inn. Would stay again if I'm in the area.

    « No Sleep for Weary »

    At approximately 9:30 PM, the fire alarm went off. The hotel was evacuated. We were not given time to get anything - left my car keys behind, which was the bad mistake. In pajamas and slippers, thin jacket, all the guests and hotel staff stood in the cold, windy night while scores of firemen combed the hotel for the source of the fire for several hours. No actual fire was found, but the alarms kept going continually until midnight. We were allowed back in to our rooms. Thereafter the alarms kept going off every ten minutes or so, Finally all was quiet around 3:30 AM. I had to get up at 5:30 AM to continue my travel. When checking out at 7:00 AM, I complained to the front desk person about the lack of sleep, etc. While I realize it wasn't his fault, he did promise a small discount on my bill. The discount appeared in my bank account, but then when the charges finished processing, the discount had disappeared. So not only did I get 2 hours or less of sleep, I also got duped on the discount! Through the ordeal, the hotel staff never gave us any information. We, the guests, had to listen to the firemen and get the news from each other. The situation was handled very poorly. Very bad experience.

    « Problems with room reservation and checkout. Hotel room excellent! »

    When I made reservations I requested a ground floor room due to my arthritis and difficulty walking. When I checked in I was told there were no ground floor rooms left. I was assigned a room on the third floor. Next time I will check my reservation and CONFIRM they have what I want - or find another motel. On check-in, the Express Checkout was offered and I accepted. That too did not happen. On the plus side, the room was very nice and the bed was excellent! Very, very comfortable. The courtesy breakfast was well laid out and appealing. There was a wide array of pastries, cereal, pancakes, scrambled eggs, sausage, biscuits & gravy, and juices. Wish they would have had English muffins and bacon (I'm not a sausage fan) but other than that it was very tasty. And they kept the items well-stocked. The hotel was excellent. Not so much with the service.

  • 3
    « Something different »

    We tried to get into Bisbee to stay and could not because of holiday on Monday for Presidents' Day. They recommended Best Western in Douglas 20 minutes away. Room was clean service was good. A nice place to stay. Not to many restersunts close so drove to one on main.

    « Great Hotel In Douglas, AZ »

    I have stayed at BW many times and I am extremely pleased with the quality of this hotel, especially being so close to the border. The rooms are very clean and well kept including the bathrooms. The breakfast area is fantastic, always stocked and very clean. All of the staff are extremely nice and go out of their way to assist you in any way, from check-in to check-out.

    « Nice stay »

    A very nice hotel. I have stayed there many times for business and pleasure over the last 6 years. It has changed some over the years with breakfast items but overall the breakfast is descent. My only complaint is If you are staying for than week and need to do some work online the Internet wi-fi service is up and down.

    « Great hotel »

    We stay here once a year for business. It is clean, bed is comfy, quiet rooms & breakfast is pretty good. Scrambled eggs, sausage, gravy, make your own pancakes are only a few of the items. The fresh cookies at night on check-in are tasty. We'll be back next year.

    « Real nice stay! »

    Real nice accomodations.... stayed two nights visiting family. The international border to Agua Prieta, MX was 2 to 3 blocks away. Clean, nice layout, super comfortable bed and linens. This is the only motel I'll stay at In Douglas. Will be back Thanx!

    « Nice hotel, problematic staff »

    The hotel is fine insofar as its physical facilities go: nice rooms, nice pool, the best in Douglas. The staff is a real problem, though. When I checked in there was no one at the desk or anywhere to be found--it was as if the hotel had been abandoned. A TV was blaring in the lobby but nothing else. After about 10 minutes a man and a woman came out of a room in the back and I was checked in. But the real problem was a breakfast: there was no one in charge. Breakfast had been laid out, but nothing was replaced because there was no one to replace things. Thus you had the ludicrous situation of cereal with no milk, empty coffee jugs, and when hot food was gone it was gone. Mention of this to the person at the desk elicited the enigmatic reply that the person in charge of the breakfast had to leave for a few minutes, but from the time we started breakfast until we checked out was well over an hour and there was no one in sight. This hotel needs to rethink its staffing.

    « Nice Surprise »

    Great hotel and wonderful people. Had to go for work and was pleasantly surprised at how great this hotel was. The hotel was clean, comfortable, the breakfast was amazing and I would definitely go back. Thank you!!

    « Best hotel in the area if you have to do Douglas..... »

    We had to stay for 4 days in the Douglas area and the Best Western was the only 3 star hotel available. The staff is nice and always willing to help, if possible. In these kind hotels the staff is limited. The rooms are clean and tidy, the bedcomfort is standard and ok for short stay. The internet is claimed to be high speed, but it might be a dream for the future. For business completely insufficient, however free of charge. There´s a pool and a small gym, but of good quality. Breakfast is included (please try to judge...). Free parking, CVS around the corner and the Mexican border on 1/2 mile distance (so is the Walmart, Taco Bell and other typical fast food restaurants). Warning: there´s no descent restaurant to find in Douglas. The best coffee you can get in Bisbee (Coffee company), just 17 miles to go. We had a good stay and it´s not fair to compare this kind hotels with higher ranked hotels. It´s a honest stay for a very good price.

    « This is a government agency hotel that values its contract more than regular guests. »

    My family and I have stayed here a few times in the past and I personally have noticed a change of staff more often than other hotels and believe that's what affects the lack of quality of customer service. This hotel in particular has some sort of agreement with government agencies and most of the guests that do stay are federal agents that work various hours, so try to imagine a military barracks where you have those few youngsters that have a lack of respect for other's sleep and peace and quiet. I stayed on the first floor and from 8pm to past midnight the guest above us was doing various activities where he/she had quite a heavy foot. I brought this upto the front desk at 10pm, a reasonable time that most people turn in. I was told it would be taken care of. This continued till past midnight. I took medication that specifically requires no operating of heavy machinery, however, the noise was so intense that my family and I could not tolerate it any further. I called the front desk again and was told there was nothing they could do. Perhaps they value government contracts more than regular guests. I invited the gentleman at the front desk to listen to the noise and he declined. I told him I hadn't slept and he fired back that he hadn't either, he doesn't see that he gets paid to not sleep while I paid to not sleep :-/ mind you he had a visitor he had been speaking with since this situation had arised and I could tell he was bothered that I interrupted his visit. I told him I was thinking about checking out and informed him that I had taken medication and I shouldn't be driving a vehicle, should anything happen to me or my family I would hold him and the hotel liable. He said do what you want to do, I checked out, called Best Western customer service but got their reservation line since guest relations was closed. Luckily, I found a somewhat reasonable and quiet hotel to check into and got some much deserved rest to continue about my day. Lesson, ladies and gentlemen, this hotel is for government agents, not regular guests. It's guaranteed money for Best Western and they refuse to tend to the regular guests. Be very cautious staying here!

    « Best Westren Douglas,AZ »

    The hotel is a wonderful place to stay in the area. The entire staff was friendly, courteous and helpful. Our room was spacious, cleaned daily, and the bed was very comfortable. The breakfast bar offers cereal, pancakes, breads, muffins, biscuits & gravy, eggs, sausage/bacon, coffee and juices.

  • 5
    « Best Western Douglas »

    We usually opt for the cheapest motels but couldn't find anything that looked decent in the town. The Best Western was available and we spent a great night relaxing and enjoyed the pool, hot tub and free breakfast. The rooms were clean, staff very pleasant and we won't cheap out again. Going to be staying at BW's from here on out.

    « First Trip To Douglas »

    While I have lived my entire life in AZ and traveled and stayed in almost every part, this was my first trip to Douglas and so I knew little of the accommodations other that what I saw online. Many of us have made reservations based upon the pictures and reviews online only to be a bit disappointed when we arrived. That was not the case here at all. The rooms were very reasonably priced and hotel was clean and staff professional. The breakfast could use a little more variety which would not be a problem if you only stayed a day or two but it was tasty, hot and fresh. The only problem I had at all was spotty and intermittent internet service but I was on the top floor in a corner and maybe the WiFi signal just needed to be boosted a bit. I would certainly stay again if travel took me to Douglas and would highly recommend the property.

    « Typical best Western »

    Looks nice and fancy. But typical best western. The free breakfast wasnt that great, very runny watery eggs and was not impressed with the selection. The room was nice. And the mattress was the best part. Had to be carfully in the shower as the tub was very slippery.

    « Douglas, AZ Best Western »

    Rooms are clean, comfortable, well laid out and attractive. The staff is friendly and efficient.The breakfast is on par with other hotel chains that offer the same type of program. However, the internet system is terrible, slow and the connection intermittent.

    « A nice place to stay »

    Douglas is limited on their hotels. I have stayed here many times and I have always had a good stay. I usually stay 4 nights so to say it is a good stay is well earned. Even with it being so close to theories of Mexico I feel safe inside the hotel. The amenities around it are pretty good which makes the stay even better. It is my go to hotel in Douglas.

    « May be best in town »

    Very nice property new, large rooms, quite. Staff needs more training. Pool has handy cap equipment. Front desk staff not attentive talking on cell phone, Cleaning person moped entire entry no walk path, and did this big space and the elevator and 3 floors of vending rooms without ever ring out mop.

    « Business Trip »

    This hotel is top quality. The rooms are spacious and comfortable. It is the "best" Best Western I have stayed at. Cleaning personnel did an excellent job on the room and were extremely helpful when I need something. Thank you Douglas Arizona Best Western.

    « Best Western - Douglas, AZ »

    I stay here frequently for business and it is always clean. Overall the rooms are fine and the hot water and water pressure are fine. Internet connectivity is sketchy, I never get a strong solid signal. The bed pillows are not comfortable, but I find that all the pillows in the Best Western chain are all similar.....all uncomfortable. Breakfast selection is fine for a typical business hot plate breakfast. Orange juice could be better. Overall, fine place to stay for a good night's sleep in Douglas, AZ.

    « Convenient but pricey »

    A new hotel. Staff were OK. Arrived after four hour drive looking forward to time by the pool to find no shade at all and a swarm of wasps apparently living there. Be careful of scorching hot water in shower....scalding a distinct possibility. Walkable to fast food places and huge Walmart and other shops. Practically at Mexican border. Wifi was out for whole of our stay...really annoying.

    « Disappointed »

    From the picture of the property on the website we felt this would be a great place to stay. Looks fairly new so must be good. First thing we saw when we checked in was the entry way filthy carpet located by the registration desk. I called the day before to verify reservations for 2 dbl queen rooms. I also asked that the rooms be located close to each other. No problem I was told. Day of check in we were assigned rooms on opposite ends of the property. At least they were on the same floor. I guess that was supposed to satisfy our disappointment. The next morning when we went to breakfast at 7 we were told that the waffle maker was broken and would be replaced with a pancake maker for the following morning. As we left the property on the first morning about 10:30 AM we noted that the staff was eating pancakes in the breakfast room. The following morning at 7 when we went to breakfast we were told that there was no more pancake batter, sorry. But as we again left the property at around 10:30 AM or so we again noted that the staff was once again having pancakes, etc. So much for taking care of the customers. When using the business center on the first full day of our stay I noted that it had not been cleaned up. There was half filled coffee cups, a partial bottle of water and ashes on the counter. On our checkout day at breakfast we were entertained to the server running the vacuum in the check in area. Not a very appealing sound when trying to eat breakfast. It was after the breakfast hour had started. That type of housekeeping should have been done before the breakfast hour or after the breakfast hour. All in all, things were not as expected and I would find another property to stay at should we be in that area again.

  • 5
    « Another believer »

    Stopped here based entirely on TA reviews on a recent southern AZ. roadtrip. Everything one would want. Clean, quiet, comfortable bedding. Friendly staff on check in & out. Going to Douglas ? ask yourself why, then reserve a room here as they do book up & Douglas isn't the kind of place I want to go with the alternatives.

    « Douglas AZ »

    This hotel is very well kept. It has been in Douglas for at least 4 years. This was the second time that I have stayed in it. I was a little disconcerted when I checked in because there were several young men in the lobby. They were laughing and joking in Spanish. It took me a few minutes to feel comfortable. When I travel along I like to be extra careful. When I tried to use the single serve coffee pot in the room I saw that the pod container was missing. The instructions on the pod package were for using the pod container. I asked at the front desk and was informed that all that was needed was in the pod package. Perhaps this notice could be placed in the room for those of us who have used this type of coffee before and could be confused as I was. Overall my stay at the Douglas Best Western was very good and I would return to stay.

    « Wow this hotel thinks of everything, plus really lovely staff »

    Douglas was not supposed to be our destination, but if you happen to be here this is the best place to stay. The staff were so friendly and booked us in short notice. The hotel is really clean and so comfortable. Really comfortable. Wished we could live there let alone sleep another night. Shower good, bed just right and breakfast wonderful. Would recommend anyone to stay here as it has every modern amenity.

    « Mr Armando Cruz »

    Very Happy honest and professionalism was provided, The staff was quickly to provide contact information on status and said they would call back and provided manager information once we told them that we left gifts behind. We sent representatives to motel and and they quickly discovered our watch. Thank you

    « Trip to Douglas Arizona »

    This is one of the nicer Best Westerns I have been to. I travel from coast to coast. Newer hotel with big rooms and beds. Bathrooms are large with great water pressure for showers. The breakfast has many selections to chose from and has never been dried out or over cooked. Over all great stay at the Douglas Best Western.

    « Only good hotel in Douglas, AZ »

    Other than the small town snottiness given by a small town staff, this is the only good hotel in Douglas, AZ. You do receive the best quality room and bed for your stay. The price is a bit expensive because this hotel knows that they are the only good hotel in this town.


    I had a bad experience at another motel in town and went to Best Western in the middle of the night. The gentleman at the counter took care of my family and i as if we were part of his. Excellent service.

    « Douglas Hotel »

    We had read that this hotel was not a good place to stay, but we experienced no problems, it was clean, modern the breakfast was good and never ran out of anything. If we find ourselves back in the area we will stay here again

    « Great hotel at reasonable price »

    I was concerned about finding a decent hotel in the small town of Douglas Arizona. I called when I was about 100 miles out, and made reservations. The desk attendant was very friendly. When we arrived, I was pleasantly surprised to find great accommodations, friendly and helpful staff and a good breakfast buffet. I would stay there again if I ever back that way.

    « This Must Be the Best Hotel In Town »

    We had a large, clean room with all the amenities we expect--coffee, fridge, AC, toiletries, etc. The receptionist was friendly and helped us select a place for dinner. Unfortunately, there is a very poor selection of TV channels and that is a problem because when the sun went down at 5:00 p.m. there was nothing to do in Douglas other than watch TV. It is for this reason I am giving the hotel 3 rather than 4 stars.

  • 4
    « Great hotel but... »

    Traveling for business but internet signal got lost very often. Invoice was not sent by email as requested at check out time. Bedding was very confortable and breakfast had a very good choices. Great and safe location, close to restaurants, shopping and mexican border.

    « Best Hotel in the Area »

    Nice hotel to stay if you are in the area, you do not have that many of choices. Rooms are clean and comfortable. Internet connection is not that great, during my last stay connection had a slow performance.


    i turned on the heater, and it started to smell like burning something, i turn it off, but all the room stay smelling like fire, grr.. the sink was clogged, in the breakfast, the eggs omelett was so cold, were my worst nights. and the manager so ignorant about the process to exempt taxes.

    « CLean & Good Service »

    With the exception of having facial tissues instead of napkins the stay was ery good. The front desk staff was very helpful - we actually stopped in before check-in to get recommendations on places to eat.

    « Very Clean rooms & helpful staff »

    We stopped by the motel before check-in to get a restaurant recommendation. The front desk person was very helpful. The room was clean and was quite roomy. Bathroom was also clean and everything worked fine. This could have been an excellent rating if the breakfast was just a bit better. No coffee - took quite a long time to get refills. The area could have been a lot cleaner - suggest the person responsible for the counter stay closer. No napkins - only tissues and then that box was empty after a bit.

    « Best place to stay in Douglas »

    If you are traveling to Douglas, AZ then you already know that there limited places to stay. This is the nicest and cleanest place we have found in Douglas. The beds were comfortable, the pillows were okay. The room was well cleaned and smelled nice. We had a third floor room and it had a really pretty view of the surrounding mountains. The shower was nice but they have a shampoo conditioner combo so you might want to bring extra conditioner. It came with a complimentary breakfast which was the usual. They offered the make your own waffle, which is my family's favorite, no fruit though. The staff was friendly and greeted everyone with a smile.

    « Just so so »

    The walls are dirty but the beds are clean. Room is ok. Pillows are half size. From what I hear from locals this is as good as it gets in town. Walking distance to Mexico border. Decent breakfast provided.

    « USA Road Trip »

    We only stayed here for one night in a ground floor King room looking out onto the pool. All was as you would expect from a Best Western Hotel, comfortable bed, standard breakfast with healthy choices as in fresh fruits, yoghurt & boiled eggs.

    « Good Stay »

    Stayed 1 night and hotel was up to the standard you would expect from Best Western. Good size room, comfortable bed, good wi-fi and OK breakfast. Reception staff were pleasant and efficient in our dealings. Happy to recommend.

    « Good Experience Overall »

    Best hotel you can find in Douglas, AZ vicinity. Rooms are big, clean and comfortable. Hotel staff is helpful and kind. This was my second visit in 3 months to this hotel and they still having issues with the WiFi Internet connection. Connection performance is slow and in drops constantly. I reported this issue to the front desk with no resolution.

  • 3
    « Over Priced »

    Save your money and check in somewhere else, You'll be better off. Too many bugs crawling around th room, No a very good selection in programming on the television, Beverage machine has no beverages , just water. They don't handle noise from children running back and forth very well, I couldn't get any sleep for two nights with no consideration in moving the children to a room with no one under them. No compensation for my loss of sleep or consideration to move me. The breakfast wasn't quite up to par with what I consider a continental breakfast. Many times no one at the front desk for quite some time.

    « Nice hotel »

    Nice hotel up to Best Western standards. Overall very nice staff and clean rooms. Beds a bit on firm side but very comfortable. Lots of pillows!! Complimentary breakfast was ok with all the standard items offered. Orange Juice was very watered down and not pleasing.


Getting to the hotel ...

All directions
·From: Phoenix/Tucson. Take Interstate 10 East. Take Exit 303 to Arizona 80 to Douglas. Make a right on Pan American Highway. The Best Western Douglas Inn & Suites is 0. 5 miles on the right. ·From: Wilcox. Take United States Highway 191 South to Arizona 80 South. Turn right on Pan American Highway. The Best Western Douglas Inn & Suites is 0. 5 miles on the right. ·From: Sierra Vista. Take West Fry Boulevard/Arizona 90 East to Arizona 80 South. Turn right on Pan American Highway. The Best Western Douglas Inn & Suites is 0. 5 miles on the right.