Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
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I was very nervous as the reviews here were mixed. I still decided to book due to its location to Kings Dominion and the price however I was very impressed when we checked in and got our room. The hotel was recently updated I believe 2-3 years ago. Room is updated, clean and comfortable. The only complaints are the water pressure in the shower was not the best and the tv wasn't working on our first night. We're still here for a few more nights but I hope this helps someone who was also skeptical. You can't get better for the price! Very well worth it
Do NOT stay here. That is the review. Thank me later.
Dear Lisa Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 47154 Property Best Western Doswell Hotel
This Best Western is fine. We had no issues, were there 3 days. Owed & operated by a nice indian family, Our room was clean & seemed recently refreshed. Beds comfortable, good TV, clean bathroom. Daily housekeeping EXCELLENT. Parking area clean, There is a train that passes by early morning - didn't wake me though (ask for front facing room). breakfast choices scramble egg, sausage, breads, waffle, yougert, juices coffee. i felt safe in this area, family friendly. I rate excellent for area & reasonable price.
Dear Cat P, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found your room clean and comfortable and that you enjoyed the breakfast variety during your stay. It's especially wonderful to know that you felt safe and appreciated the welcoming, family-friendly atmosphere we strive to provide for all of our guests. We also appreciate your helpful comments regarding the nearby train, as insights like yours can be valuable for future travelers planning their stay. Your kind feedback truly means a lot to our team, and we're grateful you chose to stay with us. We look forward to welcoming you back again soon for another enjoyable and comfortable visit. Warm regards, Guest Relations Specialist
Everything in the hotel is very clean and well-maintained. The free breakfast is consistently good and well prepared. The eating area is always clean and a friendly atmosphere. Front desk staff are able to do necessary tasks and in a friendly manner. Each of the staff are very professional. Good communication among staff.
Dear sharonpC9570KO, Thank you for taking the time to share such thoughtful feedback. We're truly pleased to hear that you consistently find the hotel clean, well maintained, and welcoming. Maintaining high standards of cleanliness throughout the property—including the breakfast and dining areas—is something we take great pride in, so it's wonderful to know that this stands out to you. We're also happy to hear that you enjoy our complimentary breakfast and that it is well prepared and reliable. Creating a friendly, comfortable atmosphere where guests can start their day off right is very important to us. Your kind words about our front desk team and overall staff professionalism mean a great deal. Strong communication, teamwork, and friendly service are key values for us, and it's rewarding to know that these efforts are noticed and appreciated. Thank you again for your positive comments, and we look forward to welcoming you back for another excellent stay. Warm regards, Guest Relations Specialist
roaches! beware …. after a long drive, we walk in to see this giant roach on the floor in the bathroom 🤢 i couldn't sleep after that and the floor was wet with what smelled like urine. gross !!!
Dear christinerX4062NE, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. We are sorry to hear about your experience at our hotel. On behalf of our entire team, we will inspect and fully investigate your feedback regarding unwanted pests in the room. Your feedback is important to us and will be shared with our team for further review and improvement. We strive to provide a comfortable and enjoyable stay for all our guests. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit. Warm regards, Guest Relations Specialist
This hotel was great! Very clean smelled good very secure and the tv was big! The laundry worked good as well we had no problems at all! We will definitely stay here again when we are in this area!
Dear V7200YUaprilj, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your compliments on our comfortable and clean hotel. It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. Knowing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your voice is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Kind regards,
The hotel was horrible. The staff was not and has not been helpful. It was a very disappointing stay and the chain was not helpful at all. There are many other good hotels around and I would recommend staying at one of them. I gave them a chance to at least try and make this better but they have refused.
Dear S8087RDstephenc, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am sorry to hear about any resistance that you may have encountered from our front desk staff, and I assure you that your comments have been addressed with our entire staff and management team to ensure that a similar incident does not occur in the future. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
This hotel appeared ok upon arrival but it was one of the worst experiences we have ever had in a hotel. Lady at front was nice and lobby appeared okay. When we entered our room, it had an overwhelming smell of curry and a disgusting fridge that had been put in the room. We could not get the smell to go away and it kept us up all night. The fan did not work well to blow any of the air around. Then at four in the morning, we realized the train tracks were about 20 feet from our window And it sound like the trains were coupling outside of the window. It was awful. We got no sleep. We walked down to see if there was coffee available, and the breakfast was packed with little kids. We did not eat there. We just wanted somewhere to sleep in our drive and totally regret our choice. When we checked out, they didn't even ask us how our day was. I just wanted to get out of there.
Dear Dedi72, Thank you for taking the time to complete our survey and share your experience! I sincerely apologize that you encountered an odor. I can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without any unpleasant odor and always try to relocate should the rooms be available. I am sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; We hope that this will be the case during your next stay with us.
The hotel itself is very nice and clean. The check in person cont'd to facetime on her phone while checking me in. The breakfast does not include meats or fruit. (only eggs, potatoes) The milk was almost empty and the staff person sat at a table and played on her phone instead of refilling the food. The parking lot is small and difficult to turn around if you drive a full size pick up or bigger.
Dear 780kelleym, We appreciate your feedback on our clean hotel and will address your concerns with staff behavior and breakfast items. Our team strives to improve our services and ensure a pleasant stay for all guests. Thank you for bringing these points to our attention. We hope you will return to be more impressed during your next visit. Warm regards, Guest Relations Specialist
Good stay for a great price. Check-in was a breeze and front desk friendly. I was a late check-in and could not have been happier. Front desk was there to greet me timely. The atmosphere walking in was clean, warm and friendly. My room was very clean, well kept. In the morning we had a good warm complimentary breakfast.
Dear aliciadR5083KJ, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are thrilled to hear that you enjoyed your stay with us, from the hassle-free check-in to our clean and welcoming atmosphere. It's great to know that you appreciated our friendly front desk staff and the well-kept room. We're pleased you could start your day with a good warm breakfast. Thank you for your feedback! Warm regards, Guest Relations Specialist
We had a great stay yesterday at this newly renovated hotel! We were surprised because the reviews I read were not favorable. For a great price, we were the first customers in our room. Everything was brand new. If you visit the nearby amusement park, this is the nicest hotel in the area. The Breakfast Buffet had many options and everything was fresh and appetizing. One problem: when I put the address in, the GPS said the “hotel was closed”. That needs to be updated!
Dear travelingrm, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are delighted to hear that you had a great stay at our newly renovated hotel and enjoyed the brand new room. Thank you for appreciating our Breakfast Buffet and the convenient proximity to the nearby amusement park. Rest assured, we will look into updating the GPS information promptly to prevent any future inconveniences. We look forward to serving you again! Warm regards, Guest Relations Specialist
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