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sohel and Shompa where extremely friendly. They cleaned my room and made sure I had everything I needed.
Durram was such a great host I would come back time and time again just for him
I had a wonderful stay at this hotel! The absolute highlight was the restaurant—the food was delicious and the staff was amazingly attentive and friendly throughout every meal. The daily housekeeping was equally impressive. The room was kept impeccably clean every single day, with incredible attention paid to every small detail. If you value great food, warm service, and spotless rooms, I highly recommend staying here. I'll definitely be back!
Everyone is very warm and welcoming, and the taste and quality of the food are quite good. Specially There Front desk officer Tanvir, & Restaurant manager Jalal's behaviour are too good and caring.
Excellent . Mr ajalal is very good as restaurant manager. Hir behaved like my family member. Always care everyone guest
This my 3rd stay , location is superb closed to airport with good atmosphere and best western signature vibe . Rooms are well kept , clean and tidy and value is great ,even though hotel is next to major intersection I did not feel disturbed. Service and staff including Mr Jalal at restaurant has given a superb service .
Had a food experience, specialy the staff is very attentif and make you feel at home. Special thanks to Shompa Rayman that kindly took care of my room for more then 10days.
The people at this hotel are all very friendly and helpful especially Mr. Jalani the Manager and the maid that cleaned my room Ms. Shompa Rayhan. Thank you everyone!
Location is near to the airport hence it's convenient to go for business visits but traffic jam is unavoidable in the internal part of city. Hotel atmosphere and cleanliness is good . All the hotel employees at the reception in the restaurant are very polite and attentive. Today it was surprise to me for the Laundry lady Ms Shompa who collected my clothes for laundry as I forgot to inform reception and she came in as soon as I checked in from my business visits. After few suggestions on food for the Indian dishes for the breakfast and dinner , the restaurant staff managed to customise it as per our requirements for which we were delighted by this service offered by the hotel staff and the hotel head of employees. One more good thing is that the hotel has a bar on the top floor to relax the mind after a hectic traffic jam travelling. Prices are higher but there is an arrangement who can afford it. My request to the hotel head to adjust the Bar wines and Beers prices to more affordable to enjoy the stay at hotel.
Lovely breakfast so much choice and excellent service by Lizo Shamim Pintu and Jony...x
Very good experience Food is very good and fresh and tasty Liza shamim and pintu and jony is very nice and cooperative staff in Restaurant 👌
Good food overall and excellent service especially by Lisa, Shamim, Jony
I definitely recommend to select this hotel as your accommodation if you visit Dhaka. Especially, their housekeeping service was amazing throughout my statement, and Sohel's hospitalities made me comfortable!
My stay at the hotel was wonderful. The room was clean and tidy, and the bed was very comfortable. The staff were friendly and helpful, and the service was excellent. I highly recommend this hotel and would definitely stay here again.
Very accommodating staff and good location
I would like to extend my sincere appreciation to the housekeeping team for their exceptional service throughout my stay. The room was always spotless, fresh, and impeccably maintained, making my stay comfortable and enjoyable. A special thank you to Milon and Rokibul for their outstanding professionalism, kindness, and attention to detail. Their dedication, warm hospitality, and commitment to excellence truly stood out and made a lasting impression. They are a great credit to the hotel. Thank you again to the entire housekeeping team for your hard work. I highly recommend this hotel and look forward to staying here again.
Staff is very good. 10/10. They assist me very well. Well polite and well mannered.
Great stay as always ! Thanks to all the dream team starting with the management and Mr Mamun,the reception team ,the restaurant staff nicest Liza and her colleagues,the cleaning team which makes full ambiance impeccable ! All was great ,can't wait to return !
The housekeeping team did an excellent job every day. Our room was always spotless, clean, and comfortable. Thank you, Shompa and Rayhan, for your hard work and kindness. We really appreciated your attention to detail. Highly recommended!
I had a wonderful stay. I would like to specifically commend Liza for being so attentive and kind—her service was truly outstanding. The room was clean and well-maintained, and the entire team, from the front desk to the housekeeping staff, were professional and helpful. I would highly recommend this hotel and look forward to staying here again.
My room was always very clean and tidy. Housekeeping did an excellent job every day. Special thanks to Shompa and Rayhan for their hard work and attention to detail. Highly recommended!
The service was good. It was beyond expectations.
Visited this place many times. It's like home to me. Very friendly staff and always ready to help. Rooms are pretty decent. The guy name Pranob seems very cooperative. Overall it's a great experience to stay here. Hope to visit soon.
I'm satisfied everything this hotel, and I'd say that their house keeping service were great during the stay. Especially, Shompa's one made me confortable every single day. I can recommend her to you definitely!
Excellent location and excellent service. Fantastic breakfast thanks to great hosting by Jalal
I had the pleasure of staying at this hotel from 26 June to 6 July 2026, and I can confidently say that it was an exceptional experience from beginning to end. What truly sets this hotel apart is its people. Every department—from security and the front desk to housekeeping and the restaurant—consistently delivered outstanding service with warmth, professionalism, and genuine care. Their dedication made me feel welcomed, comfortable, and valued throughout my entire stay. I would like to give special recognition to a few staff members who made my stay even more memorable. Jalal at the restaurant always greeted guests with a warm smile and provided attentive, friendly service. Zihan at the front desk was consistently professional, efficient, and always willing to go the extra mile to assist with any request. A heartfelt thank you also goes to Shompa and Rayhan from housekeeping, who kept my room impeccably clean every single day. Their attention to detail and commitment to excellence were truly impressive. What impressed me most was the consistency of the service. Regardless of the time of day, every staff member I encountered was courteous, respectful, and genuinely eager to help. It is not often that you experience such a strong culture of hospitality across an entire hotel. After spending ten nights here, I genuinely felt that this hotel had become a home away from home. The kindness, dedication, and teamwork of the staff created an atmosphere that made every day enjoyable. My sincere thanks to the management and the entire team for maintaining such high standards of service. Please extend my appreciation to everyone—from the security personnel, front office, restaurant team, housekeeping staff, and all those working behind the scenes. You should all be proud of the exceptional hospitality you provide. I highly recommend this hotel to anyone visiting Dhaka. Without hesitation, I will choose to stay here again on my next visit. Thank you for making my stay so memorable. Keep up the excellent work!
I just want to say how friendly hotel staff have been I want to give a very big thank for help me recover my luggage an make me feel very comfortable in hotel. especially 3 people that work in a Hotel front desk. Tanvir, Ziham, Pranab.
The room space was adequate with good atmosphere, it was very clean and was maintained at very high standards, the noise levels were minimal, the service excellent and amenities very good. Value for money was excellent and the location in respect to the airport excellent. The only concern was the room faced other properties which made it difficult to keep the curtains open and so no natural light. The Bathroom facilities excellent Very comfortable First impression good The Hotel style very good, the staff very friendly and polite, aiming to serve which was very good.
Excellent service by receptionist, on time pick up/drop to AirPort, make me feel secure. Room Service was Excellent. Rooms they maintained were excellent. That hotel has excellent crew. The hotel made excellent location and very near to Airport. the hotel rooms including rest room they kept always neat and clean.
Very comfortable stay - clean rooms and comfortable bed
Comfortable clean rooms and good shower Friendly and very helpful staff My special thanks to Mr.Jalal from second floor restaurant. He's always kind, helpful and friendly. Always a pleasure to go back to this hotel.
Good service .room are clean,also good attetute ,specially tnanks mr Sohel in housekeeping , I was appricited with recommend, thanks
Excellent room service, and the housekeeper is very trustworthy and reliable. I would definitely recommend this place!”
They have premium services, the staff is very professional and friendly, they gave me the best room and very clean
Room size is really small compared to the price they charge
Ema at the front desk was extremely helpful at all times! The level of feedback and advice I receive from Ema is unlike any other I have seen in the hotel industry!
Staff are so friendly. Specially restaurant staff Mr Jalal ,Lisa and all of guys are so nice and very expert person. They always try to provide excellent service. Food and accommodation are very nice.
Thanks SoheL service! Everything was great!There is beer in the refrigerator, which is very convenient.
We had a really great stay at the Hotel. The room facilities were very good and cleaning which I really appreciated. A special thank you to one of the staff members Supervisor Mr. Kader. His positive energy made us feel at home. Service like this truly makes differences!
Good all people. Kind helpful
Staff was friendly specially Mr. Kader was so helpful. Cleaning so good. Enjoying stay here.
The experience was rare amazing, Hotel location very convenient close to airport,also their rooms are clean and cozy,very comfortable Restaurant associates are very friendly,Sitesh and Liza they even went out of their way to make me Chinese breakfast as we required.Their rooftop restaurant with a good runway view and city as well.Highly recommended.Thank you so much!
Close to the airport, friendly environment, cozy rooms. The reception officer Sijan is an excellent representative of the hotel and outstanding host.
Conveniently located next to the airport. Room is comfortable and clean. Liza, the hostess at breakfast, was very nice and made sure I had everything I needed.
Wonderful experience as always! Staff is the best you can find ,management ,housekeeping,restaurant staff,reception staff and mostly the amazing Ema who is extremely professional and helpful ! Thank you all
Best location Very friendly and helpful staff I will always choose this hotel again Especially Miss Ema and RakiB.
The rooms really have to be renovated/fixed.They are small and rather dingy. The bathroom shower was not working properly. The bathroom also looked dirty . The breakfast is average. They ran out of multigrain bread and were unable to replenish. The live omlette counter was good. Fruit selection is mediocre. The in room dining menu is very limited especially for veg options. The staff was extremely helpful and courteous. They had renovations and a lot of noise. with ramadan, work finished at 3 pm and I would be back at the hotel at 3.30 pm and had to live with someone banging on my head untill 6 pm. It should be clearly mentioned while making the booking that the hotel is going through renovations. The location is very good , its 10 minutes to the airport.
My experience was very good overall. All of the staff was very helpful and friendly at all times which was a great help and pleasurable. The one issue was construction happening on the roof which caused loud noise at times when I was working in my room but that should be short lived. They offered to move me but I decided to stay. The breakfast was nice each day and Liza was especially helpful. The rooms are perfectly well appointed for the stay. I availed myself of the laundry service which was excellent although returned a bit later than expected. It is also very close to the airport. I will definitely plan to stay here again when in Dhaka.
I have been staying at Best Western Plus Maple Leaf for the past three years, visiting multiple times, and it has consistently provided an excellent experience. The hotel offers clean, comfortable, and well-maintained rooms with all the modern amenities needed for both business and leisure stays. The housekeeping team always does a great job, and the rooms feel fresh and welcoming every time. One of the highlights of this hotel is the exceptional customer service. The staff are professional, friendly, and always ready to assist with any request. Their hospitality truly makes a difference and makes me feel valued as a returning guest. The location is also very convenient, especially for travelers who need easy access to the airport and key areas of Dhaka. The breakfast selection is diverse and delicious, offering both local and international options. Overall, after staying here multiple times over the last three years, I can confidently say this is one of the most reliable and comfortable hotels in Dhaka. I highly recommend it and will definitely continue staying here during my future visits.
We had a really great stay at the Darker Hotel. The workout facilities were very good and well maintained, which I really appreciated. A special thank you to one of the staff members Mr.Dipayan at the breakfast buffet — Dipayan was incredibly warm, welcoming, and attentive every morning. His positive energy made us feel at home and started our day in the best way. Service like this truly makes differences!
My stay at Best Western Plus Maple Leaf was very pleasant. The location of the hotel is excellent — it is close to the airport and opposite the Police Headquarters, making it a safe place to stay in Dhaka. The staff are very good and cooperative. The housekeeping team, especially Shompa and her team, provide excellent service. They are always available to support guests and ensure the rooms are well maintained.
Hotel is clean and safe. Rooftop steak is excellent. During breakfast, I'm quite impress their service. Especially Ms.Liza, she remember what is my favorite and arrange it for very fast.
Great food and atmosphere. Thanks to the server Diparam and Chingswiu
Very good service, very helpful and accommodating staff. Breakfast has a big selection and was delicious. Liza was very helpful and attentive and friendly. Great service all round.
good stay.room are clean.specialy thanks mr sohel and milon in housekeeping.over all good..i appreciated.
Great service and attitude. Many thanks to my friends Sohel and Milon. Also mahafuz Manager of housekeeping.I'll definitely come again.
Best spot to not get late for airport which me Dhaka main problem
The over all service was really so good. The room, housekeeping, restaurant was really satisfying. The housekeeping Sohel & milon was good & we'll behaved. Dipayan chakma fron the restaurant was also good & appreciated.
Location wise excellent for international customers. Rooms are very good. I was an walked in customer, so price was a bit higher. In breakfast Liza provided excellent service. Overall security, service was excellent.
The hotel is well maintained with good quality restaurants and food options. The staff is amazing and very helpful. Ema, Rakib & Tanvir from the hotel also celebrated my birthday there, not making me feel alone far away from home.
Special thanks to Mr Tanvir. Very welcoming staff and great service. Nice and clean hotel. Fast in service. Also offered extra free service such as airport drop off.
Very nice hotel, cozy ambience ,with a good location near to the airport, Had a very lovely stay, clean room.Restaurant staff very helpful in assisting Specialy Sitesh and Kuddus. Recommended.
Well done and superb service by Sohel and masuma for housekeeping. Hotel service crew are very attentive. Breakfast exceeded my expectations
Naim and Zihan were awesome and friendly staffs at the front desk. I highly suggest to use this hotel while in Bangladesh. Thanks, Tapash Bhattacharjee
I have stayed here and dined at their restaurant many times, and it never disappoints. My guests from overseas were also very impressed with the quality and hospitality. A special shout-out to Tintin at the cafe—always so helpful and welcoming. Highly recommended!
I am very impressed by your restaurant's waitress Ms Liza who is very friendly, polite and helpful. She deserves to be appraised accordingly.
Clean rooms, hight standard servece and the best food in Bangladesh, Liza always kindly at breakfast. Good the Spa too
Good food, Ms Liza at the restaurant got fantastic services , will come back again when i have a trip here. Service here is really good
Staff is highly professional, Room very clean and comfortable. Food is very delicious and environment of dining is very comfortable. Value your money. Location is easily accessible.
We had a lovely breakfast at Maple Leave hotel. The selection was great, many options! Liza was a fantastic and very attentive waitress for us! Thank you for the great experience!
Hotel is aging but it is extremely convenient to the airport, reasonably comfortable and competitively priced. Service by the staff was the standout including Nipu at the night desk and Liza in the restaurant. Disappointed that gym and rooftop restaurant/bar were under construction.
Very near to Aiport with spacious & comfortable accomodation support & room facilities and excellent in-house dinning & customer service.
Best Dhaka airport hotel in Dhaka. If you are looking for great service on budget definitely choose BW Maple Leaf, Dhaka. Make your reservation directly for better price and extra service (airport pick-up, airport drop-off, luggageassistance etc.) . They have what'sapp for convenience of international guests. Big shout out to Ema at the reception for her outstanding service.
Excellent service, clean rooms, good food in the restaurant located at 2nd floor. Would recommend anyone visiting Best Western plus Mapleleaf. Especially Liza was really helpful,kind and good to use accommodating. Thank you Liza
- Super friendly staff, - Great location, - Very clean, - Great value for the price, - Rooms are of perfect size - Noise free
This hotel is well managed, clean and best of all properly sound proof room! Staff were very friendly and always there with a smile. Excellent location, very near to the airport. The breakfast buffet has good range of selections. Best of all service of Liza. Everyday I was there, she was very attentive to my preferences. Exceptional service!
The service has been absolutely wonderful! A very special recommendation about staff Liza as I have found her service outstanding! Such a friendly, helpful and polite staff should be awarded! A lot of applaud to Liza! 👏👏👏👏
Stayed for a week. Rooms were spic n span, well maintained, and staff very courteous and helpful. Food was excellent and special Thanks to Dipoyan Chakma in F&B for pleasent service and offering traditional traditional taste.
Had a comfortable and pleasant stay at Best Western Plus Maple Leaf. The staff Zihan Ahmed were friendly and professional, the room was clean, and the service was excellent. Overall, a great experience—highly recommended! ⭐⭐⭐⭐⭐
Very nice. Everyone is welcoming. All of my Chinese colleuge liked the stay here. Food was good too. Specially well-mannered stuffs like tintin and zhihan helped us a lot. Will surely pay a visit next time.
The hotel was clean and staff was friendly, especially Rakib. Would recommend for stays near the airport as they have transfer services as well.
Ms. Liza provided exclusive service during my staying in Mapleleaf hotel! She was incredibly nice. Her recommendations from the menu were spot-on and greatly enhanced my accommodation experience. Her warm and genuine hospitality left me a good impression, which made me feel so welcomed. Thanks to Liza.
Extremely pleasant stay with good hospitality. The check in and check out were very fast and smooth. Mr. Zihan is superb in terms of his skills, communication and guidance.
Prime location, Friendly staff, Tasty food, Especially breakfast variety and Need to mention one staff at restaurant M/s Liza
We had a wonderful experience from the front desk to the chef. The hotel is best for its hospitality and good. Will highly recommend for future stays.
Service was friendly and excellent and the rooms were comfortable and quiet, despite being on a main road. The transfer from the airport was also very helpful, waiting a little longer while we were held up in immigration.
Great location for airport, Surprisingly good food on rooftop, nice atmosphere . Have stayed several times for business. All staff very kind and attentive. Sohel in housekeeping was particularly helpful.
Dear Valued Guest, Your wonderful review swept through our team like a wave of pure motivation. We are genuinely delighted to learn that our location, service, and rooftop dining experience consistently add comfort and pleasure to your business stays with us. Our culinary and rooftop service teams are thrilled that you enjoyed the food and atmosphere—your recognition means a great deal to them. We are equally grateful for your kind words about our staff, and your appreciation for Sohel in Housekeeping has already been shared with him. It brought a proud smile to his face and reminded us all why we strive to deliver heartfelt hospitality every day. We take pride in the fact that our hotel is the preferred choice for business travelers in Dhaka, whether for transit or long stays. Our reputation is built on providing unmatched security, safety, comfort, and convenience, with close proximity to the airport—qualities that make us a trusted home away from home. Thank you once again for choosing Best Western PLUS Maple Leaf. We look forward to welcoming you back soon, ensuring your next stay is just as memorable—if not more. Best Regards Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Excellent stay , Hospitality was nice , food was good , Rooms were neat and clean .. Especially the house keeping staffs Sohal and Masuma Team are very polite ...
Dear Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay, our hospitality, and the food. We truly appreciate your kind words about our housekeeping team, we will make sure to share your compliments with them. It was our pleasure to have you with us, and we look forward to welcoming you back soon for another excellent stay! Best Regards, Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Nice & clean hotel Spacious rooms Super attentive staff. Tanvir it and Naim were very helpful. Great food at the rooftop bar 10 min from airport !
Dear Mr. Yaman Thank you for your wonderful review! We are thrilled to hear that you enjoyed our spacious rooms, attentive staff, and the food at our rooftop bar. Your kind mention of Tanvir and Naim means a lot – we will be sure to share your appreciation with them. We are glad you had a convenient stay near the airport and hope to welcome you back soon for another great experience! Best Regards, Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835 | E: [email protected]
I would like to thank Ema, Naim and the rooftop bar captain, plus all the other staff for an excellent stay at the Best Western Plus Maple Leaf Hotel at Dhaka Airport. Should I ever return to DAC then this will be my first choice. A wonderful country with warm pleasant peoples and such a surprise to what I was expecting. Thank you all.
Dear Guest, Thank you so much for your kind words! We are delighted to know that you had an excellent stay with us and that Ema, Naim, the rooftop bar captain, and our entire team contributed to making your visit memorable. It's wonderful to hear that your experience in Dhaka exceeded your expectations, and we truly appreciate your lovely compliments about our country and people. We look forward to welcoming you back to Best Western Plus Maple Leaf whenever you return to Dhaka – it will be our pleasure to serve you again! Best Regards, Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Email: [email protected] Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Place was great and close to airport. Breakfast was great. Eng. Zihad specifically was amazing. He helped me throughout the process and also the other staffs were great.
Dear Mr. Johnny, We are truly delighted to receive your kind words. It is wonderful to know that your stay at Best Western Plus Maple Leaf was both comfortable and memorable. Our convenient location with easy access to and from Dhaka Airport, along with our secure and welcoming environment, ensures a hassle-free stay for all our guests. It is experiences like yours that make us one of the most popular hotels in Dhaka, Bangladesh and widely recognized as the best airport hotel in Dhaka. We are especially honored by your recognition of Eng. Zihad, whose dedication and assistance clearly made a lasting impression. Your compliments will be shared with him and our team, who take great pride in providing exceptional service. We look forward to welcoming you back to Dhaka, where we will strive to make your next stay even more outstanding. Best Regards, Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Email: [email protected] Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Stayed at Maple Leaf next to the airport. Hotel is lovely and all the staff are amazing. I had food at the rooftop bar served by Dipayan, excellent service and food fantastic. Highly recommend it. Even if you are not staying in the hotel go for the food.
Dear Mr. Mark, Wow! What a delight to read your wonderful review! We are thrilled that you enjoyed your experience at Best Western Plus Maple Leaf, the most popular hotel in the market and widely recognized as the best airport hotel in Dhaka. It is fantastic to hear that our Charcoal rooftop bar and bbq restaurant left such a strong impression. Dipayan and our team take great pride in providing exceptional service and outstanding food, and your kind words will be shared with them. Truly, our rooftop dining is considered one of the best culinary experiences in town, and we are glad you highly recommend it—even for our non-residence guests! Our convenient location with easy access to and from Dhaka Airport, combined with a comfortable and secure environment, ensures a seamless and enjoyable stay for all our guests. Experiences like yours continue to make us the preferred choice for leisure and business travelers and food lovers alike. We eagerly look forward to welcoming you back to Best Western Plus Maple Leaf for another unforgettable stay and another chance to enjoy our rooftop delights. Should you need any assistance to book your next stay in Dhaka, please feel free to contact the undersigned directly. Best Regards, Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Email: [email protected] Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
From the greeting at the airport to the moment of departure you can not be better looked after or be more genuinely greeted be each and every member of staff each and every day. Usually travelling on business is soleless and lonely experience but all at this hotel make you feel part of the 'family'. Over the years I have stayed at most of the hotels in Dhaka , all charging way more than Maple Leaf (100% + in many cases) but without an once of the humanity that is felt here. (The food, although limited, is also excellent with logical prices). I understand that the hotel will be renovated by the end of this year so it will only get better. Unless your business is in the centre of Dhaka you would be a fool to book anywhere else.
We had a great time here! the staff was friendly and helpful. The place was clean and well organized, Everything was well arranged, and we felt very comfortable, also a strong family - like bond has developed between me and Mr.Jalal Ahmed vhai and I really like his behaviour, We would definitely recommend this place to others. Thank you for the wonderful service.
WHAT I FEEL MAPLE LEAF STAFFS ARE ALWAYS BE READY TO PROVIDE EXCELLENT SERVICE, I STAYED WITH THIS HOTEL ALMOST OVER 70 TIMES SINCE MY FIRST TRIP IN 2013. RECENTLY, I MISSED MY FLIGHT BACK TO HONG KONG AT 02:00am OF 9/04, THEN I CONTACTED THE FRONT DESK STAFF AND THEY REACTED VERY FAST TO PICK UP ME FROM THE AIRPORT TO HOTEL. UNDER THAT SITUATION, I REALLY THANKS FOR THEIR GREAT HELP ! GARY TANG
It is a pleasant stay in Maple leafs hotel Uttar, staff are very professional and trained. I specially thank Mr. jalal for his hospitality during my stay
Amazing service and nice coffee bar and restaurant. Stuffs are so humble. The food in restaurant are delicious. Nice location near to airport. From top of the restaurant you can see the airport runway.
The restaurant is nice place. There food quality is good and there staff Liza, Masud and Jalal is very nice service and friendly. Thank you so much.
Restaurant foods and staff service is vary good and friendly, Specially thanks to Liza, Mr Jalal and Mr Masud, there service is very nice i am appreciate.
Great stay as always! Lovely and very efficient lady in house keeping and excellent room cleaning ,great reception and restaurant staff ,management amazing ,a wonderful stay all together! Thank you
I had an excellent experience at Best Western Maple Leaf, particularly appreciating the airport services provided before immigration, which added extra comfort to my stay. Overall, the hotel's service met my expectations—keep up the great work!
We had the most friendly service in Dhaka with Jalal, good food and nice service, recommended :). Looking forward to come again.
Hotel is good. I normally went Radison blue but this time i tried Maple leaf for two weeks. I will come again. Food is excelent. Restaurant at the rooftop is incredible and chef is very good. Room is very good also. Cleaning service was excellent. Shompa made my room and very happy with her work. Café bar at the Ground flor is excelent too. The only thing they can improve is the gym. Is very little and i would recomend to improve in this way.
Great place to stay next to the airport. Wonderful staff and comfortable rooms and other amenities. Great staff. Mr. Tomal from sales made our booking experience comfortable. Good restaurant and nice breakfast options. We were offered packed breakfast as we had an early flight to catch. Highly recommend to stay.
The hotel is very conveniently located, close to the airport and not far from major sourcing offices (apparel industry). It's not a big hotel with huge lobby and lots of amenities but it's clean, quiet, well maintained and has everything you need to have a comfortable stay. The staff is very friendly and helpful. There is a small gym and my comment to management would be to maybe look at adding some fan or more easily controllable A/C in the gym room as it's on the last floor and tends to get pretty hot.
Another fantastic stay ! Excellent room on the 8th floor with great views of the airport and away from the noise at the front . Excellent staff, great food and a special thanks again to Shompa who looked after my room - was always clean, tidy and well kept. Special thanks to all the staff in the roof top bar which is an excellent feature and can't wait to go back.
A/C worked very well! Bed was comfy and refreshing. Bathroom is on the small side, but functions well. Hot shower was relaxing. Atik, intern bellman, was professional and welcoming! Atik went out of his way to make my stay pleasurable and relaxing. Front staff were also welcoming and accommodating in every way. Breakfast was fresh and full of variety. Made-to-order omelette was delicious. Proximity to the airport is a definite plus when arriving a little late in the evening. Didn't have time this stay to take advantage of the restaurant, but have enjoyed it in past visits. Looking forward to future visits.
Pros: 1. Close to Airport, just take a left turn and you are there. 2. Even though I hired a separate meet and greet service, I didn't need to. The hotel arranged for another person to pick me up after immigration, pick up my bags, and take me to the shuttle (a sedan, not shared) just outside Terminal 2 (which is way less busier than Terminal 1). Shuttle cost was included as well. 3. Good food during breakfast. 4. Room was clean, AC worked fine, bathroom was nice. 5. They even offer car rental (with driver/chauffer) if you have to go somewhere (in my case in the suburbs of Dhaka). I did not use this service this time, but will surely do next time. 6. Check in process was super fast, everything was ready and I was able to check in late at night (which was a blessing after a 25 hours long flight). 7. They had all sorts of electrical outlets, hair drier in the room. 8. The people at the front desk ( Zihan, Ema, and two other people, whose names I can't remember) were cordial. 9. The reservation process ended up being easy - I booked by texting them on WhatsApp. Cons: Other than the room feeling a bit cramped (that might as well be due to our bags/luggages), I really do not have a single complaint. Will definitely stay again when I visit Bangladesh.
Overall great experience with great hospitality. Upon check in, we were told that we would not be getting connecting rooms as we anticipated. However they promised that we would be on the same floor. When we came back to the hotel, they stated that we would not be on the same floor, but we explained what we were told, Zihan and Sijan immediately jumped on and assisted us with this issue. Told us that we would be able to get rooms on the same floor in 30 mins. They would come to the room to pass us the second key. The staff at the all day dining, Jalal and Liza were also very attentive the whole time that we went there and had breakfast. Attended to our needs and made sure everything was great, helped us take fruits and drinks as well. The entire stay has been well taken care of and the staff were great! Will come again. Also very very near the airport!!
I have a great and pleasant experience at Best Western Plus Maple Leaf on March 17 to 18 in Uttara, Bangladesh ??! Thanks for the excellent services by their staff's heads by Zihan Amed as the lead receptionist and drivers who picked me up from airport and took me back to catch my flight on time as well the waiters and waitress who served me my dinner and breakfast like Salvob, Jabl, and Liza. Thanks everyone for the job well done ? Pastor/Missionary Raymond Yee
The staff are great here very helpful especially in the main entrance and dinning room, Breakfast service was top notch and would highly recommend the staff, Jalal, Liza and Ibrahim were polite and helpful. great hotel! we will be back thank you
Very helpful staff when waiting for our flight after checking out. Breakfast and restaurant staff are excellent. Special thanks to Jalal, Liza and Ibrahim for looking after us. Would 100% recommend, especially for business travel and western food.
The waiter Rifat was very nice and polite, the quizeen was taesty, ylthe view is great, it is kept clean. It was able to pay by card which is convenient if you don't have taka. However the prizes in the menu were without tax and service which was a bit misleading.
Thank you Rifat the excellent servise and the lovely dinner. The place on the rooftop has a nice view, the city look completely different at night The chef of the restaurant is high class, everyone was satisfied with the meal and drinks and the atmosphere.
Everything was nice ,food ,cleanliness, location was closest to the airport.The Best Western Plus Maple Leaf boasts a commendable reputation for its cleanliness, with guests frequently commending the well-kept and comfortable rooms.
I like wonderful experience at the hotel! Positive food quality and excellent service can really enhance a stay. It's great to hear that the breakfast was particularly enjoyable, and the friendliness and helpfulness of the staff can make a big difference in overall comfort. The service especially from Liza and Jalal was very good. Their behavior was very nice and friendly.
The Maple Leaf Hotel in Dhaka offers a comfortable stay with clean rooms and friendly staff (Ema$Jilaue are the best). The location is convenient, but the area can be noisy at times. Breakfast options are limited. Very good. Not far from the airport, But nothing to do in near area
Dear Valued Guest, Thank you for taking the time to share your experience at Best Western PLUS Maple Leaf Hotel Dhaka. We truly appreciate your kind words about our clean rooms, friendly staff, and convenient location. Ema and Jilani will be delighted to hear your appreciation! We also appreciate your feedback regarding breakfast. We would love to hear your suggestions on what options you would like to see added. Your input will help us enhance our offerings and ensure an even more enjoyable stay for you in the future. Please let us know your preferences, and we will gladly consider incorporating them. For any further suggestions or assistance, please feel free to reach me at [email protected]. We would love to hear from you! We look forward to welcoming you back soon and providing you with an even better experience. Thank you once again for choosing Best Western PLUS Maple Leaf. Best Regards Shoaib Ahmed | Head Of Sales & Marketing Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Wonderful staff is the biggest asset of this hotel,starting with management,reception Ema ,JIlani and full team ,then cleaning dept SHompa who makes everything perfect ,all restaurant and full staff always there to support and make trip the best .Location is great ,close to airport ,everything creating a very nice experience.
The Hotel Maple leaf is excellent for their service. The food are excellent quality but servicing little slow. The house keeping team are very cooperative and service is always better. The room service team are very good specially MS Shompa.
Excellent Service and Professional staff House keeping staff were doing a excellent job and thanks to Sohel / Milon Front office staff were great as well and Special thanks to Ms. Ema All the staff were really professional service and professi Staff
My stay in this hotel was great. The room was very clean and quiet, while the staff was very attentive particularly at the front desk and restaurants. I really enjoyed the Roof Top Restaurant in particular because of the atmosphere and good menu selections.
This is my hotel of choice near the Dhaka airport. The service is the best, and the rooms are nicely decorated, clean, well-maintained, and quite comfortable. I tried the rooftop BBQ this year. The chicken was fantastic. This is a great place to wind down and rest before the long trip home after two hectic weeks in Bangladesh. I'll continue to choose this hotel when I visit Bangladesh every year.
The quality of the hotel is poor, noisy and the fitenss is not practic. The hotel not recommanded if you are looking to have a good stay. The price was expensive regatding the quality. The restaurant was not good according to the quality and price. Bathroom is not working properly
Nice place to stay. Always stayed here for last couple of years before my travel to other countries. Staffs are really nice. Very convenient pick up and drop off service from airport. Will highly recommend this place for anyone flying from Dhaka airport with a stopover.
I had a lengthy stay of one month and during the entire stay the welcome I receive daily from all the friendly staffs kept my day going. Room was always clean and well kept. Special mention to Ms.Ema & Mr.Amir for all the assistance rendered throughout.
The front desk staff Amir and Ema were very friendly and helpful, ensuring my stay was hassle free and comfortable. Housekeeping staff ensured my room made up exactly how I liked it. My favorite dish, particularly the beef bryiani, I could taste several distinct flavours of spice, which enhanced the cullinary experience. On several occations I have had to explain my request to the staff to clarify. For the most part, Have had a pleasnt and hassle free stay. I would return to stay on my next trip.
My parents were flying back from Canada and had to stay overnight in the hotel. Mr. Shoaib Ahmed, who was the Director of Sales Coordinate was of great help. Helped us book rooms for my parents with minimal hassle. Everyone from the driver to the room service attendants went above and beyond helping my parents. 5* Service and will definitely book again. Thanks Best Western Plus Maple Leaf Team!
Friendly staff, Great service, very conveniently located near the airport (perfect car pick up), reasonable prices. There needs to be more light at the rooftop restaurant. That's it why does Trip Advisor require 200 characters it is too long.
Friendly and helpful staff, I would like to give applause to a great conciege staff Ornob who put his heart assisting me while I was in a crises on foreign currency exchange and other issues, I have not seen any hotel staff was able to serve the extra mile to ensure thier guest is safe and sound, kudo to Best Western and Ornob!!
Really great ever!! Even my wife forgot my bday. But your staff, Sljan, Tanvor, Ema and other staff(sorry I could see their name anyway) congrats my bday and bring a bday cake. Thank you much for giving a good memory. I will be visiting next trip!! And room service is very good!!! Thank you everyone!! See ya
I have retured here 4 times. The staff here are great. They are very attentive and pleasant, particularly the front desk, the room service and restaurant staff, as well as Mr. Burhan who took care of my room. The breakfast buffet is great, with good variety.
Nice service I am happy with all members especially shompa Excellent location Clean room Staff's behavior nice Shopping center is closed No sound from the vehicles Can sleep nicely as the room is quiet Will stay here again Near to the airport
Very convenient to the hotel with efficient pick up and transport to and from the airport. Very efficient staff and security. Breakfast excellent and good choice for dinner as well. The roof top bar is interesting. Good place to stay when visiting Dhaka - so close to airport.
Reakfast has no more item simple room was clean located near DAC (hazrat shahjalal international airport) Dhaka . It has no swimming pool . Not nice view only staying is good clean room well stuff room key nfc supported water only 2 pcs free (500ml & 500ml)
I prefer the Maple Leaf hotel because it is close to my work when I am in Dhaka and also for it convenience and the professionalism of its staff.
The stay was nice & staff was great & from reciption Mr.Ahad was great to assist Also food is also good, & they have a rooftop bar The stay was nice & staff was great & from reciption Mr.Ahad was great to assist Also food is also good, & they have a rooftop bar.
It is conveniently located near the airport and shopping malls. There is a great variety of delicious and sumptuous meals to choose from. There is a lady known as Shompa who is extremely committed to taking care of the rooms. Guests are greeted by genuinely friendly and hearty staff at the reception and restaurant.
Very nice, attentive, and helpful staff. Good location close to the airport. Rooms are comfortable with nice bedding. Restaurants were good. Ahad made checkout very easy, and the driver got me to airport very quickly and to the least crowded entry. Thanks!
everything was so good! I really loved my stay here and felt like a queen! Thank you to mohammed (mortuza) the manager and his lovely staff looking after me! I will be back soon!Food was also amazing! French onion soup was the one! Also beds was comfy and shower was great! Thank you
it was the first time in BW Maple leaf , and i enjoyed it. the rooms are good , clean , comfortable. the restaurants has a good choice with Buffet in the weekend , good food quality. very friendly staff , special attention to mr Sohel who was dedicated for the room cleaning , he did a good job. location is good, close to the airport and high way. rcommended!
Flexible times, good food, comfortable furniture, very nice personell always reachable at any time, had a pleasant stay. Ahad from Checkin made shure everything was arranged well and the restaurant staff was very polite.
Great stay as always ! All staff starting with management,reception ,housekeeping staff,restaurant all is extremely kind ,helpful and professional providing a great experience.Rooms extremely clean and fresh ,very nice service in every area,my favorite hotel in Dhaka.Thank you very much ,see you on my next visit !
Basic clean hotel in the centre of Dhaka with a restaurant with continental options. Room is clean even though not so big. Location is close to airport. It is a bit noisy as it on the main road. Rooms are with showers. Rooms at the back are less noisy.
I do frequent stay in the Best western plus maple leaf hotel. The room is spacious and very neat and clean. Special thanks to Ms.Shompa for the quick housekeeping. Staffs are very friendly. Have variety of food options and having 24hrs in-room food service.
The A/C in the room was not working properly. The maintenance staff said it needed more time to cool down, even though it had already been on for about 4 hours. When I awoke in a sweat during the night at about 10 pm and called for maintenance to correct the problem, I was informed the maintenance worker said it would take too long and I should be moved to another room. So, with only four hours of sleep remaining before my early morning flight, I had to abruptly change rooms just to get a functioning A/C unit. The maintenance worker should have advised management of the need for a room change at the onset of reporting the problem instead of disrupting my sleep and comfort. The manager should have dealt with the issue personally instead of sending a "trainee" to handle the problem. The rooms are extremely small with about 2 foot clearance on each side of the bed and a total of 4 square feet of floor space in the bathroom. The carpet is old and unclean feeling. The TV was not easy to operate. There are no USB ports in the room and management was unhelpful in assisting with this issue. This hotel needs some serious updating. Positives: the bed was comfortable and the A/C in the second room worked.
For more then 10 years always guest at BW Maple Leaf Dhaka, always everything very good and employees and workers very professional and very kind, but just few things need to be renovated, armchair and sofas at lobby etc. BTW tis for all always I will be in BWML when I know to go in Bangladesh.
For more than 10 years when I go to Dhaka for work reasons, I always stay in this hotel, why? Because in a convenient location near the airport and near the Tongi office. Because the food is fantastic, the BBQ excellent with a super chef always available to accommodate any different request from the menu. Because I always choose the room on the top floor and the cleaning Ms Shompa is very professional. Because after many years I have a relationship of friendship and respect with all the employees and workers. Because the services are excellent and if any problems arise they are resolved immediately... In short, everything makes me feel at ease when I return to the hotel... The breakfast buffet has changed a lot over the years, now a little limited. There are some areas of the hotel that should be renovated because they are a little dated... I only have one negative point, that the armchairs and sofas in the hall on the ground floor are too worn and old and I think they are full of mites, for me they should be renewed or replaced, because when I wait for the driver to pick me up, it is not pleasant to sit on dirty, worn and sticky fabrics. But still it remains my favorite hotel and as long as I have to go to Bangladesh, I will always choose this hotel, even if there are some new ones that have just opened. Thanks and a big Tks to everyone.
Overall: The Best Western Plus Maple Leaf offers a convenient location near the Dhaka airport with clean rooms and friendly staff. However, the hotel could benefit from some modernization, and the breakfast while good, might not justify the price for everyone. Pros: Super Close to Airport: Perfect for catching an early flight or after a long journey. Clean and Comfortable: Rooms are well-maintained and provide a relaxing space. Friendly Staff: The staff is helpful and attentive to guest needs. Cons: Needs an Update: The hotel feels a bit dated in some areas and could use some renovations. Breakfast: The buffet breakfast is not that impressive. Taxi Markup: The hotel charges a premium for pre-arranged taxi rides. You can easily find much cheaper options on your own. Tips: Consider exploring breakfast options outside the hotel if you're on a budget. Pre-arrange your own transportation to/from the airport for significant savings. Recommendation: This hotel is a good choice for travelers prioritizing convenience and cleanliness near the Dhaka airport. However, if you're looking for a more modern experience or have budget constraints, you might consider exploring other options.
Comfortable stay. The house keeping staff is very cooperative and efficient, specially Mr. Burhan. Always smiling and ready to help out. The front office staff is welcoming and courteous. The breakfast can be improved in terms of food quality and better service in the restaurant.
I stayed here for 7 nights! One of the pathetic hotel that i have ever stayed. I will elaborate and rate based of quality and service. Timely pickup from airport: 1 out of 5 Hotel ambiance and amenities: 3 out of 5 Food quality: 3 out of 5 Pocket friendly: 2 out of 5 In Room dining Service: 00 out of 5 pathetic Cleaning service: 4 out of 5 The hotel is over priced when you look at the service. Adding a few bucks, one can easily choose a better 4/5 star hotel in Dhaka.
Mr Sohel was the most fantastic housekeeping- thank you for your support- being in this hotel with your support was really great experience . Thank You. Breakfast in hotel is really nice option- everyone can find something to eat- fresh food and really good.
Excellent as usual from airport pick up to airport drop off. Fantastic food, excellent room well looked after by Mr. Borhan and a brilliant experience at the roof top bar where the staff were friendly & welcoming. Couldn't fault the place - look forward to my next stay !
Mr Burchan took care of my room every day and everything was perfect, thank you! Delicious food and excellent service :) The location plays a key role because it is near the airports so is a very comfortably. On the roof you can find a terrace :)
Best Hotel to stay near the Airport, Service , Food , Cleanliness all up above the standard. This is my 4 th stay at Best Western Maple Leaf Love to be here again very soon . Mr. Buruhan house keeping gives an excellent cleaning service , Keep the good work.
Excellent staff at reception the manager is a gentleman all the staff are very kind and always ready to help. The rooms are clean the buffet is very good. They take good care of you. The only thing missing is a pool. I regularly stay at this place
I'm coming to Dhaka aften and I used already this hotel several time. It's located near to the therefore you can reach it easily. The structure is not big but you can find all that you need for a comfortable stay. Room are clean and the staff is very friendly. Two restaurants with complete menu and good prices.
Very good the hotel. The breakfast was very good. Different type of cuisine and different type of restaurants. And the cleaning of the room is amazing ( thanks for Shompa). Very precise and punctual. Also the bar is still amazing, espresso coffee is good and the service too
Excellent services from all staff, especially from the cleaners ( Sohel & Shompa). They're are regular, always smiling and are willing to do more for clients. Bless you both!! Sohel & Shompa are really good, I will say they do more than is expected of them. They are polite and friendly as well
Best Western Plus Maple Leaf provides excellent service, modern amenities, and outstanding dining options. The courteous staff and efficient airport shuttle service contribute to an overall positive experience.
4th time I have stayed in the last couple of years and excellent as always ! Great location, brilliant room, fantastic staff, great food and best of all for me a roof top bar with excellent service from captain Anwar and his team. A special thanks to Shompa who looked after my room fabulously during my stay.
The hotel location is perfect, very near to the airport, no need to be do worry about the timing of departure. The staffs from Hotel are so kind and warm, always be ready to help the customer for any issues. The rooms are clean and neat, and very good daily house keeping. The food from 2nd floor and top roof are both variety and delicious. Some of staffs are really very nice, such as Mr. Faris, he help us to book taxi, carry the luggage.. I would like to recommend this hotel to those people who come to Dhaka first time, they will have a very smooth journey by the assistance of the hotel.
Thanks for Mr.FARiS and all the staffs. They are kind and cheerful. Hotel is quite new and clean. Very close to the international airport. Buffet in the main dining and room service are available for 24 hours, so travelers can have meals anytime, it's really helpful for the international travelers.
hotel staff do a great job. I would especially like to thank Shompa for what she did. Always pays attention to cleanliness and acts meticulously. That's why I always choose this hotel. Ser you again.
I am staying here since 1 month. Its very nice place and Housekeeping service is excellent. I am happy with Housekeeping service. Specially Sompa room attendant cleaning is very nice. She did good job and Housekeeping senior supervisor Mahmmud did excellent job. He help always. Thankyou guys.
House keeping MRs. Shampa is provisional and really thank you very much for your kind behavior and cleaning well and all staff especially MRs. Shampa as she was very good and always on time, in addition she is taking care of all required things
I came here in tarragon restaurant with my family. We liked to ordered A la carte menu but a lady server suggested us for taking buffer dinner.We were finally gone with buffet and my family was satisfied. Thanks Ms.Nusrat for suggested a good dinner and nice hospitality.My children were like you very much.See you again inshallah....
One of a best place for foreigners in Dhaka, easy for airport. Spacious rooms and top quality service. Great food in upstairs bar & restaurant. The name of employee Mr. Shahjalal thanks for the suggesting food, every food is so delicious. Suggest this place to stay.
The service has been exceptional. Extremely polite, efficient, accommodating and hospitable all round. The room and facilities are very comfortable and clean. My suitcase did not arrive with my flight and the hotel front desk, particularly Ahad, followed up with the airline diligently throughout the day and stayed on past the end of his shift to ensure that the bag arrived at the hotel in good order and that I received it directly. It has been an incredible start to my first trip to Bangladesh.
Was a short layover before departing from Dhaka. Hotel is nearest to airport thus making it convenient to travel to and fro the airport. Room was nice and clean and basic necessities available in-room. Only glitch was the room tv was not working. Anyway needed to rest so did not bother about it.
Very nice service !Thanks Sharna for the good service . We came for business visits and our stay in Best western was very comfortable and nice. next time will come back ! Thanks again for the good service …………………………………………………………………………………..
Good to have a quick rest in a good hotel before/after the journey (5 min away from the airport). Adv to the foreigners: 1. Don't take the room facing the road.. very noisy during day/night with honking everytime non stop. 2. Try to avoid fresh juice if you know yr stomach can't take it, otherwise you will suffer from poisoning. The rest are acceptable as per the rest of other country's Best Western. Great view towards the airport on the rooftop while enjoying the BBQ dinner. Small gym and a massage center on the top floor. Transport to the airport - UsD9 Dinner buffet doesn't come with a hot drink, even with a cofee/tea (only for b'fast)..
The Breakfast and service is excellent.Especially Jalal took care of good service. Overall Ambience and stay is Good Suggest this place to stay The staff is well caring and feel a homely sense to be here.
Best hospitality and great assistance during my stay. A friendly staff and was welcomed by Mr. Faris at the domestic airport and escorted me all the way to the hotel. BWPML is one of our Corporate Hotel in Dhaka.
Dear Mr. Rolend, Greetings of the day!! We are absolutely thrilled to have received your glowing review of your recent stay at Best Western PLUS Maple Leaf, hotel in Dhaka. Your words of appreciation mean the world to us, and we are genuinely grateful for your time in sharing your experience. It warms our hearts to learn that you found our hospitality to be the best and that our staff's assistance left a positive impression. Your mention of Mr. Faris and his dedicated service does not go unnoticed; we are proud to have him as a part of our team. We believe that each guest's journey should be marked by warmth and care, from the moment of arrival to the time spent at our hotel. Your review not only validates our efforts but also encourages us to continually raise the bar in providing exceptional guest experiences. Your recommendation of BWPML to others is the highest compliment we could receive. We are committed to maintaining the standards you praised and ensuring that every guest's stay is as wonderful as yours was. Once again, thank you for your heartfelt review. We would be absolutely delighted to welcome you back to BWPML for another memorable stay. Regards Best Western PLUS Maple Leaf Team
Very nice place, comfortable bed and friendly staff. Haven't tasted the food yet. Mr. Rohan is an asset to the Hotel. I have communicated with him and his communication is great. I wish him and the hotel best of luck. I surely will recommend this hotel to my friends and family and will stay there next time.
Fantastic service, smooth and organized airport pick up, great food in upstairs restaurant and very helpful staff. Thank you Rohan and team. This is a perfect hotel for a short stay close to the Dhaka airport - highly recommend, and will definitely be back.
One of a best place for foreigners in Dhaka, easy for airport. Room are really good, and restaurants inside is perfect no need to run in all Dhaka. Team is perfect thanks to Ahead and Nipu for taking care of us.
From Danila, Faris has bien very nice and the ride threw dakka has been very good. Faris was on time waitng for us. Thank you so much, for sure if I'll need another ride overthere I'll ask him to help me
The Indian food at restaurant is better as compared to other hotel restaurants in Dhaka. Mr. Jalal at restaurant along with other staff members were very courteous, proactive & kind during all times of day.
Dear Mr. Sharma, Greetings from BW PLUS Maple Leaf, Dhaka. Thank you for taking the time to provide feedback on your dining experience. We are thrilled to learn that you found our Indian food to be exceptional in comparison to other hotel restaurants in Dhaka. We take great pride in offering a diverse and delicious culinary experience to our guests. We are especially delighted to hear your praise for Mr. Jalal and our dedicated staff members. Providing courteous and proactive service is at the heart of our hospitality philosophy, and we are thrilled that they exceeded your expectations. Your kind words will be shared with the team, as it serves as a great motivation for them to continue delivering exceptional service. Should you have any future visits to Dhaka, we would be honored to welcome you back to our hotel and offer you another delightful dining experience. Our team is always here to ensure your stay is comfortable and memorable in every way. Thank you once again for choosing Best Western PLUS Maple Leaf, and we look forward to serving you again in the near future. Best Regards Shoaib Ahmed | Manager | Corporate Sales Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
Really enjoyed my stay here thanks to the wonderful staff! They're very helpful and provide excellent service. Their close location to the airport and the shuttle service they provide are great for those on a short visit to Dhaka and wanting to avoid traffic jam.
Dear Ms. Andita, Greetings from Best Western PLUS Maple Leaf, Dhaka. Thank you so much for taking the time to share your positive experience at our hotel! We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's wonderful to know that their helpfulness and dedication made a difference during your time here. We believe that personalized assistance can enhance the overall guest experience, and we're thrilled to hear that our staff exceeded your expectations. We understand the importance of convenience, especially for travelers with limited time in Dhaka. Our close proximity to the airport and the availability of our shuttle service are indeed designed to make our guests' journeys more comfortable and stress-free. We're glad to hear that these features were beneficial to you and helped you avoid the notorious traffic jams in the city. Once again, thank you for choosing our hotel and for sharing your positive feedback. We truly value your patronage, and we look forward to welcoming you back whenever your travels bring you to Dhaka again. Best Regards Shoaib Ahmed | Manager | Corporate Sales Best Western Plus Maple Leaf Website: mapleleafhotels.com Plot 1B | Road 1 | Sector 1 | Uttara | Dhaka 1230 | Bangladesh M +88 01966667698 | Tel +88 02 48964855 | Fax +88 02 8932835
So pleasant, so nice, thanks Mr Ahad and M's Jhumu. Food was great. Mr Omar was the coffee maker, excellent. Exercise room was clean and they serve complementary cold water. Room was super clean. I will come again
The hotel desperately needs pest control. There are mosquitos everywhere including the rooms. In a country where mosquito borne diseases are endemic it is not acceptable to have so many mosquitos swarming around the property and the rooms. The price of the rooms is not commensurate with the size of the room and what the hotel offers. Their shuttle service to and from the airport is overpriced as well considering the proximity of the airport to the hotel.
This is nice business hotel, Clean room and food quality is good and Hygienic.My house keeping was done by Mr Burman Uddin Sarkar, he was polite and take good care of my Room. It's a recommend budget friendly and decent stay with location near to Airport.
I stayed in a suite which was excellent and very much up to international standards. Hotel staff were friendly and attentive. The restaurant is also very nice with a good selection of local and international dishes. The neighborhood is not too bad, although I don't recommend spending too much time in the street. The property is adjacent to the Dhaka airport which may make it a bit smoggier that other locations in the city (if you can believe that!). Overall, a great experience.
On January 18 I flew in for work. Upon arrival from Manila, my luggage did not arrive. On January 21, I returned from my work at sea and asked if I could drop by lost luggage. At that time I got help from Ahad an employee of the hotel. Within 30 minutes I had my suitcase back. For me he is my hero of the day. Beautiful rooms, excellent sanitary facilities, delicious food and excellent aviation service (pick up and drop off) If I can go to Bangladesh again for my work, I (Ahad) hope to meet my hero again. This Hotel is highly recommended if you go to or in Bangladesh.
I am always delighted when we stay here for work while we are transiting through Dhaka. It is super-conveniently close to the airport. Their drivers are always on time (some of the other local hotels aren't). I agree with the review below about the excellent soundproofing as wall. The rooms have everything you need, with comfortable beds and nice showers, and the rooftop restaurant has a great vibe. The definite highlight though is the staff. They are absolutely wonderful: warm, welcoming, accommodating and happy to help you out with requests and advice on where to shop/go for things in Dhaka and how to get there easily and safely. Am Always happy to see them and stay.
All good, but there were some mosquitos I'm the room & 15% service charges is just too much together with 10% taxes. Is kind of too much. The staff were very friendly & helpful. Excellent location. Airport transfer a welcome service.
Hotel was pretty nice, clean and tidy. Friendly environment, Staff and service was amazing. 24 hr room service including a restaurant. This hotel is very near to the airport and has amazing airport pick up and drop off service.
Excellent quality for a reasonable price. Rooms are up-to-date and comfortable. Very comfortable beds and shower. Best sound-proofing walls and exterior glass I have experienced in a long time. Able to rest well without the noise of a large, busy city. Excellent in-house dining options. Professional and friendly staff. Ended my wonderful two-week vacation in Bangladesh on a good note. Can't wait to return. Close proximity to the international airport.
It was a wonderful experience staying in hotel.The staff ware so ambicable that didn't need to be worried about anithing. In every aspects,the hotel abest place to stay in Dhaka city. Ms Jhumu is great person in hotel.front desk staff are very help full.Hope to be there again very soon.all staff & management all good.thanks......
It was a wonderful experience staying in a hotel. I felt like I was staying in my home. The staffs and management were so amicable that I didn't need to be worried about anything. In every aspect, the hotel is the best place to stay in Dhaka city. Jhumu is a great person in the hotel. staff very helps full. Hope to be there again very soon. all staff & management all good. thanks......
It is a very good hotel and near to Airport and Uttara market is also near so you will get a better experience than you spent because staff is very friendly Anvar, Ema, Jhumu, Hasan, Abd Kuddus, Tin Tin, Amer and many all of them are very friendly helpful as well as breakfast and buffet are very good lots of menus are available.
Relaxed comfortable and good breakfast. People are very nice and friendly. Rooms are clean and workers are looking very happy. Nice to stay here! Additionally thank you for nice hospitality and thanks friendly girl “Ema”
In spite of having a confirmed reservation for a non smoking room, I was told no non smoking rooms avaliable. However a non smoking suite was avaliable for a few thousand takas. However after my displeasure and a short wait suddenly my requested room was avaliable.
Exceptional hotel, within short walking distance of the airport (if you're willing to dodge Dhaka traffic)! I walked from the Airport Railway Station across the overpass, and it took me around 10 mins to walk, while dodging Tuk Tuks, rickshaws and the big honky honk trucks which make me go deaf! Let me premise this review by first saying, I did not actually stay overnight. I presented myself at reception early this morning (coming off a 3-day houseboat trip in Sundarbans National Park, and 2 consecutive night trains - so I was grungy and also very tired), in hopes of joining their breakfast buffet at a cost. Staff were so welcoming and were happy to have me join them for breakfast at their hotel! They gave me a discounted rate for breakfast, and a complimentary bottle of water, which was so kind! They offered luggage storage and also free wifi. I have to commend the staff working at this hotel, as they went great lengths to host me, even if just for a couple of hours before my flight out! The breakfast buffet was simply amazing - so many fresh foods to choose from, ranging from made to order eggs/omelettes, fresh whole fruits, sliced fruits and vegetables, a selection of hot dishes, cold cereals, breads and pastries. Fine cheeses were also on offer, along with a number of different salads. It felt so amazing to finally have proper coffee and fresh, healthy foods coming out of 6 days of limited options. Being away for so many months and away for the holidays, the Christmas tree in the lobby and gingerbread house in the dining room made me smile! Even world travellers get lonely from time to time! Thank you so much to all of the staff at the hotel for hosting me and showing me hospitality for the 3 hours I was at the hotel! It was a nice place to gather myself before boarding my flight! Amazing hotel, and if I ever find myself back in Dhaka, surely I will stay here, and most definitely stay the night! 5 stars all around for exceptional staff and service!
Amazing and on time service! Good breakfast options. Staff are professional and highly informative. A Huge Thanks to staff member Ema for her kind, professional, and informative service during our stay. Didn't have much issues during our stay for a night. Location wise its great as its 5 minutes away via car. BW also has pick up and drop off shuttle service to the airport and they are highly communicative and on time regarding this service.
Room was great, very nice view from the window. Food was delicious. Very close to the airport, also close to RAK tower which is a shopping mall. Staff was super friendly and professional. Will definitely stay again!!
Have very comfortable stay - start from very convenient location, near Dhaka airport, clean and modern full equipped room, have variety food choices on breakfast. Front desk reception staffs are nice; would like to send my special thanks note to Mr. Tuhin who has been very helpful, doing his best efforts to fulfill my needs, very efficient and professional, very impressive performance. I shall recommend this hotel to other business travelers.
Have been staying in Best Western chain of hotels. Just like before they have a excellent property in Dhaka & very good staff working under Mr. Tuhin. Mr. Tuhin has been an excellent host. Thank You & I am coming back whenever I am in Dhaka.
So i came to this hotel with no expectations really but my word. From the time i walked into the reception it was a 10 out of 10. The senior waitor JALAL and the Chef MANIK fed me the most amazing muttin breyaani and the service was out of the world. Do yourself a favour check this place out. Gerard Zincke From Cape Town South Africa
It was a pleasant visit at Maple leafe Uttara. Everything about the hotel repeatedly made me remind why it is one of the top class hotel. The food had its unique mouth watering taste while the behaviours of the representatives eas much impressive, especially Mr. Tuhin front office was much friendly, delicate and assisted with details n directions.
ANice Hotel. Staffs are very much helpful. High Speed Internet. Room is clean and quite. food is tasty and healthy. variety of items in breakfast buffet. wonderful rooftop restaurant with airport view.
Staff was amazing and very decent, especially with the breakfast buffet. Ema one of the hotel managers was always around with a very beautiful smile, that made mine and family stay. Thank You Ema.
This hotel is in the perfect location if you are travelling to or from the airport. The hotel staff are great and very accommodating. The rooftop bar is excellent, BBQ is a must and delicious. The rooms are spotlessly clean and truly international standard. In all I would highly recommend this hotel.
This is truly a best hotel in Dhaka, I enjoyed food, service and hotel cleanliness just awesome. I really enjoyed FIFA world cup 2022 on big screen in the rooftop along with other room guest along with bbq food
Lovely hospitality nice and comfortable place to stay excellent cleanliness sompa housekeeping taking care of me. I'm sure be back again in January 2023. honeymoon setup awesome. food was nice. inter net very fast. we enjoyed lot.
I would recommend the Best Western Maple to all my traveling friends Rooms are very comfortable linen was clean and fresh bath and toilet always had Toiletries making our stay very comfortable...............coffee and tea station was very inviting for a fresh cup of tea A wonderful experience ✨️
This hotel went above and beyond for my family while we stayed there this past September. The staff is so friendly and helpful. The food was good and we found the 24-hour restaurant very convenient. The cafe downstairs makes an excellent coffee. The room was clean and nicely furnished. The staff went so far as to surprise me with a birthday cake during our stay, which was so thoughtful! We had an excellent experience and will stay again for any future visits!
Thank you to the best western in Dhaka for great service as always. It's very close and convenient to get to the airport and the staff are always friendly and helpful. Shoutout to Jamal the waiter who is always on hand to help and goes the extra mile to make his guests feel welcome. I look forward to my return visit already.
Rakib from House Keeping is really good and their service is very good, I like the room amities its very nice I have one problem with internet only , other everything was ok if I come again I will come hear because staff rake was speak with me in my language which I was like .
The Hotel is very good! All the employees are very kind and supportive And the Breakfast is also good! The Fitness center has a good space and everything is clear and new. The bed in so comfy and the pillows are new and clean.
We ordered Rib Eye Steak as recommended by Mr. Sutan. I think I had an excellent steak I had have ever. I would like to thanks chef who prepare it for me and the guy who recommended me to have it. It was really great time we had. Thanks
I love this hotel. Cause staffs of this hotel is very professional and helpful. Express check-in and check-out. Breakfast quality is very good.. wonderful rooftop restaurant with airport view. Room amenities are international standards. Internet speed is so fast. Coffee of maple cafe is very excellent and also the pastries. Mr. Shamim from maple cafe is very professional and we'll manared. Service excellent. & Rakib always smiling face & he was so helpful all the staff are friendly.
It was a pleasant stay in Maple Leaf Hotel. High standards amenities in room. Clean and tidy. High speed internet. Large variety of items in breakfast buffet. HK Rakib was very helpfull & very friendly. Wonderfull service in maple caffee i enjoyed the place & coffee there. Mr. Shamim was so good with his sirvice.
The hotel is excellent, located just near to Dhaka airport. Having great experience during staying at hotel. Very good amenities, well behaviour from staffs. Extremely good house keeping, a thanks to Ms Shompa for dedicated room service as on demand. Nice food at breakfast.
Stayed 4 nights and I can only highly recommend!! Excellent service, fast, efficient and very friendly! Room was very comfy and the bed/ mattress/ pillows absolutely fantastic: perfect to unwind and catch up good sleep after a busy day in bustling Dhaka. Location convenient in Uttara, near airport. Very good value for money, will come back anytime!
Very nice place to stay, so close to airport. Clean room, great food. Staff are very nice, polite and helpful. Highly recommended. I booked for airport transfer - they picked me up and dropped me off to the airport on right time. Great service. Thank you guys. I will definitely come back.
It was a lovely experience. The staff were very kind, and the hotel rooms were nice. The food was delicious. Special thanks to Ema and Abdullah who were great companion, and Jalal for the lovely coffee. I know that I will be staying at this hotel whenever I come to Dhaka.
The hotel must be very proud of their staff. I would like to give a special thanks to Tuhin and also to the entire management for taking such good care of my stay. I will definitely stay here again. Highly recommend anyone traveling for business
Room amenities very high standards. Good quality very good. A lot of choice in breakfast buffet. Staffs are very much responsive and helpful. Quick check-in and check-out . I will surely visit again..
Staffs are very helpful. Large variety of items in breakfast and very healthy food. Room is well decorated and clean. Wonderful rooftop bbq restaurant.. I had dinner there and enjoyed airport view. Internet speed was very fast.
International standards of room amenities, closest to airport. Lots of varieties in breakfast buffet. All service in very good. High speed internet.. A wonderful airport view rooftop restaurant. I will surely visit again
Food was exceptional, I have food allergies so that is rare for me to comment positively on same, and the staff provided me with special bedding as per my request. The only downsides were the complete lack of hot water throughout my stay, despite requesting action twice (luckily I am a hardy old man) and the traffic noise dominant on the rooftop restaurant - the call to prayer from surrounding mosques raised the noise to cacophonic levels. My advise, eat at the excellent indoor dining facility.
Best western plus maple leaf in Dhaka is the best hotel I ever stayed in. I stayed in many hotel in USA and Bangladesh in last 24 years. This is by far the best. The buffet restaurant they have is the best. Food was delicious and it has both western and Bangladeshi food. I was born in Bangladesh but my wife and daughter were born in USA. They felt at home here. Everyone including guards, front desk, restaurant and room service were extremely nice and helpful. I would recommend this to anyone.
ample choices - english, continental, oriental. good atmosphere, my taste buds are satisfied. today with my friend, may visit with my family soon. I had my best English breakfast hear so far in dhaka. keep up the good work, chaps.
Probably one of the best places you can stay in Dhaka. Near the airport and offers option within the hotel. Also the staff makes the stay worthwhile, polite, accommodating and friendly. Look for Preetom, he will take good care of you during your stay.
Good rooms, cleanliness is good. Staff attitude is nice and service oriented. Food quality is good, though food range has scope for betterment. Internet quality is good. Room service is nice as well. Happy experience overall.
I highly recommend Best Western Maple Leaf in Dhaka, clean and fresh, safe, convenient location near airport. Good food and nice to sit in the evening on the roof terrace. I want to give special thanks to Front desk manager Roy and his staff who helped me and my Collegue in the best possible way and called doctors when I got sick. We'll see eachother next time !
I have been traveling from Hong Kong to Dhaka for my business trips over 60 times within 9 years with each visit I also stay in this hotel. This hotel is providing very good service with good foods & lodging; rooms are clean and very comfortable. Staffs are very polite and respectful to guests, every morning the security will escort me to the car from factory and the front desk manager Roy with his staffs are provides excellent service as always too. This trip I also staying here and will check out on 9/12. I take this opportunity to say thank you for their services to let me feel at home. So, I highly recommend this hotel to everyone if you come to Dhaka.
The rooms were clean, very comfortable, and the staff was amazing specially Mr. Jay in front desk. They went over and beyond to help make my stay enjoyable. I highly recommend this hotel for anyone visiting Dhaka.
Longer stay in Best Western Maple leaf. Today writing about breakfast which is with variaty of choice and good service.Special thanks with Jamal for great service and hospitalty.It is good and enjoyable experience
I spent in this hotel 3 weeks. The hotel is close to the airport, it's small, clean and therefore very suitable for business travellers. Rooms are small but quiet, therefore your work and rest won't be disturbed by street noise. The hotel has everything you need for your business trip stay- restaurant, SPA and gym. The hotel staff is very helpful and responsive. Food is amazing- a variety of choices for breakfast and a big choice from Asian and European menus for lunch and dinner.
Friendly staff, Great ambience & value for money.. Location near to the Uttara Airport. Pick up from Airport and Drop provided as complimentary services, which is appreciated. Complimentary breakfast - spread was good.
I am staying here for many a times now and it almost became my home in Dhaka. I love the Love and Care of all the staffs and the quality of the food also consistently outstanding. Also, it's very closer to the airport and the mobility towards other parts also very convenient
Small hotel but very nice, clean, very helpful and friendly staff. Near to Airport, far from downtown (horrible traffic jam all day). Not luxurious hotel. Laundry service need to be developed. Food need to be developed. Overall it's nice.
Great place if you have to connect between flights. Value for money and of good quality. Helpful staff and they also offer pickup and drop at nominal rates. Maxi 15 from the Terminals. The road facing rooms are a bit noisy but then is less noisy beyond 1030 PM. Options fo vegetarians is limited as in any other hotels in Dhaka
Best hotel in uttara.rooms amenities are high standards.. High speed internet wih no interruption.. Spa is ok. Gym is small.. Food quality is excellent.. Lasrge varity of items in breakfast buffet.. I think i should must mention.. Yhe main attraction of tis otel is rooftop bbq restaurant.. We can see airport runway from there.. And also enjoy mouthwatering bbq food..
Rooms have world standard amenities. large variety of breakfast items. Excellent food quality.. High speed internet. Staffs are very professional an helpful. Nice rooftop bbq restaurant.. And wonderful airport view.. Enjoyed a lot
Western Plus Maple Leaf is unquestionably one of the best hotels in the area. We frequently visited, yet we were never tired. As always, they provide us exceptional service, making our day special. Really, it's worth it. Actually, we truly enjoy visiting the place Breakfast buffet was really amazing live egg station concept was great service staff was really willing to serve . Thank you to the front office staff and the food and beverage team for providing the best hospitality in town.
Excellent service, outstanding Breakfast buffet, wonderful selection of all food. Nice Airport Hotel in Dhaka. All staffs are Smiley and cordial. To see off one of my relative for abroad I had to stay for a short visit in Breakfast time. Highly recommended for short business trip.
Needed to find a restaurant near the international Airport Dhaka where business colleagues could meet at. I like Best Western Plus Maple Leaf Hotel their service was good they ensure with excellent quality of room with complementary breakfast buffet and great coffee and juices. The Bouillabaisse, the T-bone steak and their cheese cake was very good.
I need to stay in the city over night, and I wanted to find somewhere close to international airport Dhaka. This was one of the closest place to airport Dhaka where I stayed. Great Breakfast menu, I enjoyed the Omelette, which was light and cooked to perfection & Espresso was great and the blend set me up for the day. Other people were eating other things and everything seen great. Enjoyable atmosphere, great service, great food and room I'll certainly be back here.
The food and ambience was very satisfying. in the dinner time choice of salad and grill was delicious. The Breakfast buffet was nice so far all food is up to mark. I highly recommending the place and it have really nice sunset view from rooftop restaurant.
It feels very good. I will never forget especially those who love me so much there.... I am very proud to come to such a hotel and restaurant. Thank you to all members. Thank you very much Best Western Maple Leaf Plus
The place is amazing, during breakfast all I got what I wanted. Options for vegetarian, Asian, European and others the flavours they have are innovative. This is my second visit. I will be back here again and suggest my friends also for internet speed, workout order of room amenities and cleanliness.
As per my visit this is the best airport hotel. Breakfast in Tarragon restaurant is fantastic with various choice able options. Cleanliness, working order of room amenities, internet speed, guest service, spa allare just awesome.
The hotel is well equipped. Very close to the airport. Staff are very friendly and helpfull. Room was so clean and tidy. Breakfast foods are awesome with so many variety. Reception staff are very professional. Overall a hotel can be highly recommendated.
The room is comfort for take a rest and the hotel is near from the airport so no need take a long time. The breakfast also good for asian an also anout the receptionist adn the all of staff is good always smile also
Hotel top floor has a beautiful restaurant with a fantastic airport view. Foods are exceptional and BBQ is outstanding. Room found very clean along with the entire hotel. Breakfast is good. Internet satisfactory. We loved the stay and recommende this hotel.
Liked the hotel overall. Staff were very friendly and professional. Breakfast was outstanding. Room very clean and unexpectedly nice and comfortable. Happy with the internet speed. All together a complete satisfaction.
It was a clean establishment. Food was great. Staff were very cordial and helpful. Overall experience is excellent. Right next to the Airport. Room was clean and kept up well. Other services were excellent. Traffic is bad from airport to hotel, but thats the story everywhere in the city.
Exceptional buffet breakfast. Great variety of food and with excellent quality many options with hot dishes variety and quality. Many types of fruits specially seasonal mango and water melon was very tasty. Working order of room amenities and cleanliness was great. Internet speed was more than enough.
Best hotel in Uttara, Dhaka, wonderful view from Rooftop BBQ Restaurant, Staffs are very much professional and skillful. Feel like Family. Food quality and standards are really great. Buffet Breakfast is with so many items. in one word class buffet.
I got amazing experience stay in hotel Best Western in Bangladesh. The room is clean n comfortable. All employees are comunicative especially Mr. Jalal as senior waiter, he is so humble and want to learn another language so he can interaction with us and give us service excellent. Im so proud of him. All the foods are delicious n tasteful. They have any menu. Like steak, chicken masala, ginger prawn, etc. I'm so impressed If you going to Bangladesh you should try to stay in this hotel. The location of Best Western also near Airport. So its easy to reach Sincerely, Olivia Flynas Crew
Best in class accommodation near airport . One can easily avail local transportation from outside the hotel easily. Hotel staff is very friendly and supportive. Recommended for vegetarians as one can find veg options in breakfast.
me and my husband went for a dinner on their rooftop and it was a rainy breeze evening.. The ambiance was wonderful and the food was good.. that too not expensive compared to other places ( hotels). ideal place for a reluxing soothing dinner and can enjoy the view from the top.
I recommend everyone to stay in Best Western Plus Maple Leaf, because they have service excellent. All the staff are nice and friendly. They serve you with heart and They always provide all of your needs.
Everything was good, quality of rooms, big beds, breakfasts, roof restaurant and staff. Close to the airport, close to the city center, quite noisy because of traffic like in whole Dhaka. Coffe was very tasty, made by Jesmin! Large selection of very different kind of dinner in restaurant menu.
Stay in the hotel was very good. The coffee made by Jesmin was perfect The breakfast and all food was tasty and service was also in very high level Room was comfortable, cleaning very Day On the top od the hotel there is a BBQ bar&restaurant There The prepare A very Good food, ie steek
I have stayed at the Maple Leaf a few times for business trips and find it a friendly and clean hotel that is convenient for the Airport and getting out of Dhaka for our factory visits. Don'y expect the swishest of hotel facilities but the roof top Charcoal Grill is excellent and very reasonably priced. The ground floor lobby has a small coffee bar which is a handy meeting space. The 2nd floor restaurant has the breakfast buffet which is ok but not to the standard of the larger hotels, it could be better. The rooms are reasonably sized and very clean and the large beds have lovely white sheets. There is a desk area and plenty of space for clothes. Tea and coffee making facilities are also available, Overall this is excellent value for money as long as you don't mind the breakfast bufffet!
Spent 9th floor Room with family and enjoyed every features and services from the hotel. Cleanliness and amenities in the room are top notch. Very professional services from each and every member of the hotel. Specially Operational manager Mr. Mortuza and IT manager Mr. Sudeb, their support and cordial services were exceptional. Last but not the least - Good food everywhere - room service, restaurant and good bakery items. A hidden Jem of the Dhaka city.
Best airport hotel in Dhaka. There service, food, internet, cleanliness all are just awesome,mortuza, sudeb, Shoaib and all staff go over beyond call of duty , great family atmosphere fantastic 5 stars
I was there in the hotel from 17 to 21 St April 2022. The room was good comfortable but it was small. The services were excellent. The BF basically carried the same menu with not much of variation. The plus point and mostly which I liked was the front Office staff mainly Anup Khan Senior Guest Relationship officer and Thuhin. I experienced a problem where my phone got blocked one day in the night I called upon Thuhin and he went beyond his limits to help me but it was not resolved. The next day morning when I called Anup to connect a international call he offered me his personal mobile to make a call it really surprised me and I was so much delighted with his gesture further within no time he was able to fix my phone. He was a very kind and generous person who offered me help at his own cost. I appreciate his good deed and he was helpful to me from the inception. These employees help build the brand of the organisation I request the Management to appreciate them fir their good deed.
Since I go to Bangladesh I stay at the Best Western Plus Maple Leaf Hotel. In general the hotel is very convenient because near the airport. The personnel is very helpful and kind, food is good. Room are clean and comfortable. The only negative thing is that if you stay in the rooms which are facing the street side, you might not be able to have a proper rest because the street is very noisy especially at night time. So, it is recommended to ask also for the rooms which are not facing the street side. I hope the management of the hotel can invest some money in improving the isolation of the rooms. Without that issue, the stay at the hotel will be perfect.
During my 3 weeks stay at the hotel i expierinced nice moments. the staff is super friendly and always at your service. i would highl recommend to stay over. the hyghgene and cleaningness is the high stansard that they are achieving with glance. keep it up!!!!
Very close to airport. Very clean room and new furniture. Staff is very helpful. Breakfast was very rich and there were plenty of varieties for every taste. we had fish for lunch and it was very well cooked and tasted delicious. Airport transfer was well arranged.
I had to quarantine at this hotel for 14 days. It was a very good experience. The staff were friendly and always very eager to help. The room was very clean and I felt at home. The Bengali food was really tasty.
Zafrudin muin Good service for this hotel.. excellent... Shakil lemon Doing Good ... Fantastic Job.every thing was fine , that guys doing good service was nice food also the are very comfortable co opartive this job
Its very near to airport. Rooms are very luxury with excellent amenities. It has a roof bar and BBQ restaurant with all day dinning. Food is good. Staff's behavior are excellent and cordial. I enjoyed airport view from rooftop.
Many more time at Maple cafe I came , the Ms Jasmine She is made always excellent cafe latte,Cappuccino n ice coffee also the suggested variety foods. My family very happy to come here n she always enjoyed ms jasmine's service.
Stayed here for 2 days,going home after 7 weeks on board of a dredger. Rooms are good, food is good. Staff is friendly and helpfull. And downstairs in the cafe Jesmir makes a very good cappuccino. Had a good stay.
Very nice and welcoming staff rooms are great @ affordable prices, various types of cuisines @ the restaurant manu i love how they tried to make espresso macchiato the lady Jasmin served one of the best cup of coffee I'd ever had in Bangladesh.
The Best Western Plus Maple Leaf went beyond the normal level of service for my wife and myself. The Check-in desk manager used our names the first morning, after only seeing us for a short time the night before. The Breakfast Service Manager was polite and thoughtful without being overbearing. The lady in charge of the Coffee Lounge ensured our latte was "just right". The Cleaning staff did a wonderful job of looking after our room and the entire hotel. The Manger of the Rooftop Bar and Grill showed us what service was all about and the Chef offered to assist us with anything special. My wife also had a manicure and pedicure which she said were both very good. Any faults? No. A car was available for hire. It was added safety and not overly expensive. As for COVID-19 awareness, I have been in three countries since March 2020. The Best Western Plus Maple Leaf leads the way in COVID-19 safety measures compared to all the other places we have stayed. All this happened with a minimum of fuss and a maximum of professionalism. Will I stay again? Most certainly.
Dear Mr. Ian, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. It was a pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfaction and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serving you in near future, our friendly team members are ready to welcome you. Till then take care of each other, stay home, and stay safe. With the best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
Checked in as it was only 5 mins away from the airport after my flight was cancelled, the staff was brilliant. Sent a car to pick me up after my 2nd flight was cancelled free off charge which was a nice gesture. Service was outstanding. Highly recommended
Dear Mr. Shumon, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe. With best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
I was there in several times.The hotel is very close to airport. All the staffs of this hotel were so cordial. Food was great. Hotel was so neat and clean. They played a great role in this covid pandemic. They served me and my all doctors colleagues in this situation. I want to thank the whole team of this hotel.
Dear Ms, Tania, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe. With best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
Very close to Airport. only 5 min require. Very tight security. the hotel is in a place where RAB office, Police battalion and police station stands. staffs are very helpful. express check in and check out. high speed internet. foods are healthy and testy. world class room amenities.
Dear Mr. Faaiz, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe. With best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
Good hotel with world class amenities. High Speed Internet. Wonderful staff and great location by the airport. Express checkin Checkout. learge variety of items in breakfast. nice café and a wonderfull rooftop BBQ restaurant.
Dear Mr. Rafiq, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe. With best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
We have stayed here twice and love it. It modern , clean , great food , fantastic staff . For us we choose it for our convenience, it's close to the airport and we always have to transit here on our way to fly to Saidpur . So it's welcome after a long flight. On this occasion we have had to cancel our stay due to the Coronovirus pandemic and the staff here have been even better than usual and waived the cancellation fee. I feel obliged to write this review to reiterate that this is such a good hotel anyway but this gesture has moved me . It's disappointing to have to cancel bu5 I really think the way they have done this underlies the way this place operates they really think of their customers. Let me tell you about our experiences staying here , it starts at the airport . The transfer is paid for separately bu5 worth it. You get picked up at the luggage hall by the person who calls for the car and helps get the luggage. This person has always been welcoming efficient and helpful . Both times they turned down our tip . The driver and car are Great. The rooms are small and very comfortable. The cafe is Great and a great place to meet relatives etc. The restaurants are even better , too good in-fact. You end up trying everything despite being full!! Highly recommend , convenient and welcoming
Dear Sir/Madam, Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort. Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further. We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations. Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe. With best regard – Ushakor Khisa (Mr.) | Head of Sales Mobile: +88 01966667694 E-mail: [email protected]
Pretty much what you expect from a Best Western. Good service, comfortable bed. Breakfast was good, with a good selection of fresh food available. I think it's a little expensive, considering the size of the room, otherwise I might have given five stars.
I had the privilege of staying at this hotel while in transit from Bangladesh to Hong Kong. The hotel staff were excellent, and the room was very clean and neat. The location is great because it is less than 5 minutes from the Dhaka airport.
We have stayed 2 days and found the hotel clean, well maintained and comfortable. Staff very accessible and attentive. The restaurant has a wide range of good food from Both western and eastern tastes. Servers are excellent - Rumila and Zahid were both professional and pleasant. We would stay again - it's close to the airport as well.
A place to get a ease in a hectic city. The only thing they can't get out is the noise of the cars horns. The staff is Always friendly and there to help you. Even though this is not the cheapest hotel in town it's worth visiting.
very near to Dhaka Airport. All staffs are well trained and Helpful. Room amenities are well equipped, High Speed Internet. Variety of items in breakfast. they prepare there breakfast according to the residence guest. wonderful rooftop BBQ and BAR with nice view to Airport.
Probably the best hotel in Dhaka if someone consider the location for Airport. It will take only 5 mins to go to hotel. Pick up was prompt. Staff and services are excellent. Food was tasty. I liked the BBQ restaurant a lot which has an awesome view.
We had dinner at their roof top BBQ restaurant Charcoal. Marvelous steak and BBQ food. Environment is just awesome. Their Staff service standard is very high. Location is perfect for the international traveller. Very near to airport. I recommend this hotel.
Last week we had breakfast over there. All the items were delicious. We liked the way the served. The staffs we so cordial. The food variety is there along with quality. We recommend any breakfast lover to have a seat and enjoy their food..
A decent hotel....and it's licensed, which is a plus in Bangladesh. The roof top barbecue is good value and the breakfast is decent too (and thanks to Zahid, Smiul and Rumila for their great service). I stayed for 8 nights in Jan 2020 and would stay again.
This afternoon, I ordered the Best Western Maple Leafs food! The food has been very tasty. Thank you Mr Zahid for serving me well and Hope to see you again. Thanks and regards, Shamim Ahammad +8801902506080
It's 2nd time I stay in this hotel and both times I had a very pleasant stay.The staff is great,very supportive ,professional and very helpful,love the reception staff and mostly the breakfast restaurant staff,esp.Mr Samuel ,who all are always going through great efforts to make you feel the best ! Thank you to everyone and see you on my next visit!
All the management stuff were found to be very much cooperative and friendly. Specially the front desk people like Tuhin is very smart and understanding. The food in second/top floor served and cooked by Rumila, Zahid, Tuhel and Kornia we perfect. The served Thai soup was the best item in my opinion in the restaurant.
I visit many hotels all over the world on business. But whenever I stay at the BW Maple Leaf I feel and am treated like I've come home and this is family! The whole experience is stand out. From the meeting at the airport to the drop off back at the airport , the experience is what all hotels should be aspiring to but too few are actually achieving. Those other hotels in the area (Radisson and Le Meridian)which are charging x 2 and everything is plus plus plus should visit and learn.
Maple Leaf is best airport hotel in Dhaka. Their service, food, internet, cleanliness, hospitality all are just awesome. I certainly recommend this hotel to stay. Hotel has two restaurant one is in 2nd floor and another one is in rooftop. Hotel has variety of multicuisine food.
I have visited with my friends during dinner time in their Charcoal Restaurant. Amazing view, very good atmosphere, friendly staff and delicious food. A decent hotel with very good customer service...
Wonderful hotel with excellent dining options.Staffs are friendly and helpful. Level 2 restaurant is excellent, especially the buffet breakfast where there are both local and international selections available. Their cheese verity world-class. Surprised to see the cereals & nuts collection, both Fruits juices was fresh. Level 1 cafe is a good place to have meetings, the top level restaurant Bar & BBQ is awesome. The BBQ food at level 11 is one of the best in Dhaka. Highly recommended for both families and business travelers.
The hotel rooms are nice and clean and I like staying here for business trips since it is near the airport. Tip - ask for odd number rooms because it faces the airport runway and is quieter. I had the even number room and had to sleep with earplugs. Why I gave only 2 stars: The hotel was booked for company functions 2 (of the 3) nights I was staying and the Charcoal restaurant was not available for those nights. I was directed to go to Level 2 Tarragon restaurant instead. On the first night, the lead waiter started with insisting only the buffet was available (and the prices kept changing which made me suspicious).I was hesitant as me and my guest were not hungry. In the end, he relented and allowed ala carte orders (unhappily from his facial expression, I would say). The Indo-Bangla food was fantastic though - and loved the garlic naan. Tonight, again with a company function at Charcoal, I was directed to level 2 and met the same lead waiter. This time he insisted that only the buffet was available and when I asked for ala carte, he told me to go back and order room service and turned away from me to welcome the next pair of guests. I cant order room service since I am checked out and just waiting for time to pass to go to the airport. I was pissed off by the attitude and left, and unfortunately only possible to sit in the lobby to wait for time to pass. I think Best Western should have informed guests IN ADVANCE that you have events and your restaurants are packed. Also, not all guests like to eat buffets so I hope you can consider to have alternatives. Lastly, regardless of what your guest chooses and if they did not pick what you recommended, I wish you can accept the choice graciously.
Just a few hundred meters from the airport. A perfectly clean room, very friendly staff everywhere (at the reception desk, room services, in the restaurants...). The food is excellent, especially barbecue offered in an open restaurant at the top of the building. The only drawback is obvious - the prices are quite high.
one of the best hotel in town. world class room amenities, very neat and clean hotel also very nice gym facilities.i will stay again with your lovely hotel. Breakfast was really good and different choices available
This hotel is located next to the airport, there is an airport taxi that brings you with 5-10 minutes from and to the airport. For me it is a great place to stay in hectic Dhaka. I prefer The rooms at the backside so you do not hear the traffic 24/7. Great staff, good roomservice, good breakfast and good diner possibilities.
Hotel is located very close to the airport, on one of the main roads - so bit noisy. However, it's a very good choice when you have your business in Uttara. Pros: - very good equipped and clean rooms - excellent breakfast and good menu for dinner - helpful staff Cons: - noise if your room face the main road - not fully functioning equipment in the gym
Hotel is bery closed to dhaka international airpost. Room are very nice and clean. Breakfast was really very good with lots of variatio. Staff are very friendly and smilin. Internet service is very fast. Rooms with airport view is very attractiv.
Thank you so much for your feedback for us
Excellent location. Very close to the airport. Courteous staff. Complimentary airport pick up and drop . Neat and clean. Rooms are well maintained. Quiet and peaceful. Highly recommended for business travellers.
I regularly visit Bangladesh for Business and Frienship reasons. The Best Western Maple Leaf has so far been the best experince i have had. I had a bad experience with the booking company i asked to initially make the booking which also threatened my visda application which required a residential adress confirmation. The Staff at the Best Western Maple Leaf sorted this out in one hour. most respectfully, confidently and withenthusiasm.
At first, I will admit I was suspicious of this Hotel. I would not normally consider this brand when planning my business travel. However, to my surprise this was a great selection. Location - 10 minutes from the airport, with shuttle service. They can also help pick you up and get you through security easily. Room was a little small but not too bad. Clean and comfortable. Staff - very nice extremely helpful and accomidating. Anyone traveling for business!!!! I would highly recommend this hotel and location!
Excellent facilities and very comfortable. Very convenient location close to Airport. The staff were very friendly with top notch service. Breakfast buffet options were superb. Highly recommend this place. Also offers airport pickup and drop off.
Close to airport, pickup and drop services available, clean room, highly efficient staff, multi cuisine tasty foods and in-house spa, sauna to beat your tiredness after a long day of work. I couldn't ask for anything better while I was staying there. If you are travelling to dhaka and planning to stay near airport and uttara, I'll highly recommend you to try this hotel.
Great service and superb ambience. The servers were really friendly and had amazing suggestions. Highly recommended. The view from the rooftop is great. Quite a different place to hangout in Dhaka. Great for business travellers as well because of the location.
I am regular in this hotel ,at least 3-4 times a year and the best things are of this hotel is Caring staff, very good airport view, very good taste of food and they make sure no problem for guest. I am vegetarian and they specially prepare food for me.
this is still the best hotel in Dhaka if judged by value for money. Although it should not rest on its laurels! It is time to re establish those high standards it started with as it is beginning to slip in small but noticeable areas (if you are a regular guest)
Very good service. Staff very friendly and cooperative . Cosy and relaxed atmosphere in the rooms. Big variety of the breakfast menu. Location also near the airport and touching the main road. In general a good choice for short or few days stay.
This hotel is excellent! Lovely staff, very clean, close to the airport, and easy to access from the main road. The front desk staff were very helpful to my coworkers and me. I really appreciate their flexibility for check-in and check-out times (you never know with Dhaka traffic). I would definitely recommend this hotel for future travelers and it will continue to be a recommended location for my organization.
You won't regret to stay here, try it. Most balanced in terms of services, location, price, safety, foods.....all satisfied from check-in and check-out, I will be back (if possible, just add heavier dumbbells at the gym, 10kg is too light, maybe 15, 20, 25kg, then it's perfect) (my background of staying at Dhaka hotels: tried 2 x 3stars hotels and 1x5stars hotel previously)
Business hotel with very clean rooms, excellent service and excellent breakfast. Make sure, that you can order a quite room at the backside with view to the airport. Very nice rooftop restaurant. Hotel is very close to the airport but good noice reduction.
This is a great hotel to stay in if transiting in Dhaka, or if you otherwise want to stay close to the airport. The hotel is quite new. The rooms are on the smaller side, but very clean, quiet and comfortable with all necessary amenities. You get a free newspaper every morning. Service is very friendly and helpful. There is a rooftop bar/restaurant. I would definitely stay in this hotel again.
Stayed here before departure flight from Dhaka. The hotel is excellent. The staff are amazing; the rooms are clean; restaurant services are excellent. And the proximity of the hotel to the airport is great too. Can definitely recommend
Wonderful stay, very hospitable staff, delicious buffet breakfast - will be my go-to hotel for future Bangladesh trips. Roof top terrace (when not raining) is a great place to see the city. It was a treat to stay here!
I travel through Dhaka regularly for work, and due to flight schedules, I need to stay in Dhaka overnight both directions. I have stayed at other hotels near the airport, but will stay here from now on. The airport pickup is prompt and courteous, even in the middle of the night. The staff is always pleasant. The amenities are complete. The rooftop restaurant is delightful and delicious, and the breakfast buffet is extensive, and caters to your comfort food, no matter where in the world you call home. I always feel relaxed when I stay here.
I enjoyed my stay here with Mr Zahid of Best Western plus maple leaf hotel . He's an excellent capability of remember what the tastes and preferences are. Specially coooked Indian breakfast from the anonymous head chef was another highlight of my visit. Thanks Zahid and Chef...till we meet again
Hotel accommodations was great with very cleanliness, all the hotel staff are provided with a very good services. Hotel restaurant was provided the great breakfast and good dinner foods. Most importantly the location was good and very convenient to get to international airport just within 5 minutes.
Wonderful Hotel, Room Amenities are high standard, High Speed internet, Airport view Rooftop BBQ restaurant to enjoy the evening. Excellent Staff, Varieties of item in Buffet Breakfast. Love this Hotel..
Very close to airport. Excellent, professional and friendly staff. Nice and clean room. Very comfortable bed. Good breakfast. Highly recommended hotel. Definitely I would stay again when come back to Dhaka.
I had a great, unfortunately too short, stay in your hotel. The top floor BBQ was delicious in a great setting of city view. The bed and pillows are the best in Bangladesh. Commute, from and to Airport, were smooth and efficient. I can only recommend your hotel for whoever is planning to stay in Dhaka.
Super close to the airport. Very friendly and helpful staff. Clean and very comfortable. Good air conditioning & WiFi. Awesome buffet breakfast. No complaints at all... Would definitely stay again next time I'm in Dhaka!
Lovely environment... Pleasant rooms with friendly staff... Always willing to assist. Excellent service... Takes pride and joy in service Always pleasant service and smiling Excellent experience and warm Looking forward to next visit Top class and
It's excellent with budget and the supporting staffs are great. There room service and food was excellent. It's near to the airport and well secured. The fare also reasonable. There food is so delicious and the breakfast was superb. I recommend to stay here and enjoy their high quality food and gym facilities.
This hotel and its staff impressed me so much that I will stay here whenever in Dhaka and will try other Best Westerns whenever I travel from now on....the restaurant staff was a cut above others and every staff member was very professional and friendly....the grounds were kept beautifully also!
This excellent hotel is located just near the international airport, the hotel is clean, comfortable and provides great hospitality. The staffs were very helpful and friendly, and the rooftop restaurant was great
I had the pleasure to stay twice at the Best Western Plus Maple Leaf hotel, which is conveniently located close to the airport. Rooms were spacious, well-equipped and comfortable. On both occasions the staff of the hotel were extremely helpful, but especially during my second stay, on 21-22 March, they exceeded all expectations. I can only say: five stars! Particular praise goes to Tuhin of the front desk, who kindly arranged for me to have a shower after I came back from a whole day tour of dazzling Dhaka with Taabu Tours (who come also highly recommended), even though official checkout time had passed. As I had two flights that night this was really appreciated Particular praise also for Samiul and Omar, who provided courteous and friendly service at the delicious buffet! Would I come back if I have the pleasure to visit Dhaka again? In one word: absolutely!
This was my first time to Dhaka, the hotel was great - perfect location, lovely choice of food, room had everything I needed. The staff are super friendly always willing to help and made me feel very at home. Thank you for the hospitality. We were fortunate to meet with the hotel manager who again went above and beyond during our stay. Look forward to staying again and trying out the spa.
Always stay in this hotel in Dhaka. The room, cleanliness, restaurants and services are as excellent as always. Particular mention to Mr Chingswiu and Mr Omar on the rooftop restaurant. Their service is wonderful.
back side rooms are more silent. Hotel staff is professional and friendly. Restaurant menu is perfect and foods are delicious. Spa is closing a bit early. Perfect location. Wi-fi speed is good. Cakes are delicious in cafe.
Stayed for a night at Best Western Plus Maple Leaf and what a great experience it was. Excellent customer service, good amenities, clean room, decent location, nice rooftop restaurant with a great view and good breakfast selections. Will be back again.
This is a very clean, business-style hotel with a very convenient location, close to the airport. They offer a very efficient airport meet and greet service which I have frequently used. Rooms are modern, spacious, air conditioned and in good condition. The buffet restaurant is well organized with a good selection of food. Staff are well dressed, courteous and very helpful, especially Rakibul Hasan, the Front office supervisor who went out of his way to make my stay more comfortable. I have stayed here several times and always recommended it to my friends and colleagues. I won't stay anywhere else when in Dhaka.
Lovely staff, very comfortable rooms and great food. Alcohol a tad expensive though. Avery comfortable hotel. Highly recommended. Only 5 minutes walk from the international airport but hotel transfer available on request.
This hotel offers very nice cuisine and dishes beside scenic view of HSIA (Dhaka Airport) during night.In every month I go to this to enjoy food and environment.The staffs and chefs are wonderful with pleasant behavior.We are fond of the recipe. One chef was in UK for long time. We tasted desserts which was also very tasty.
It was amazing place, amazing service! The best hotel in Dhaka. Thank you so much from the big team from different country Increíble comida y muy buen servicio. Cuidaron cada detalle y nos dieron lo mejor
I have stayed at this so many times and always look forward to staying there everytime. Very courteous and friendly Staff (all around from Security to Transporter, Concierge, Reception, Housekeeping, Room Service etc). The service provided is better than some of the more popular hotels. Hotel is kept clean always. food is good. location is good as well.
Very nice and Clean hotel. Rooms are fine and works perfectly. Airport pickup works perfect - which i recommend 100% in this country. The have an very big and international breakfast buffet. Close to airport.
The hotel is near the airport but nothing much around the vicinity. Hotel is clean, food is great and have a courteous staff. I just think it is priced higher for its class. Will definitely come back.
This property conveniently located within Dhaka airport's compound offers excellent international standard rooms, good food at the rooftop BBQ restaurant as well as a convenient airport shuttle which includes baggage handling. Highly recommended for an overnight stay near the airport, all the more the hotel is good value and sound proofed.
Whether travelling for business or with family you can not go past the Best Western Plus Maple Leaf, after a long day of flights, meetings, traffic or site seeing to be able to come back to a hotel full of smiling faces who are willing to go out there way to ensure you are comfortable is exceptional, and when your dying of thirst for that ice cold beer in BD look no further than your mini bar!!
This is a great small hotel for those looking for a clean neat and compact hotel which is competitively priced and in a good location avoid long traffic going into Dhaka central. Just 2 mins from the airport. Good quality food and nice coffee in the coffee shop.
Very nice, kind, professional and good man! He helped me check in and check out very well! The facilities here were great too. Nice fitness center and especially liked the outdoor Resturant on the 11th floor overlooking the city. Temp was perfect...25 degrees C! Overall the whole hotel is just a perfect place to stay and conduct biz! 5 min. drive from the airport is nice too! Thanks!
Dhaka`s traffic problems are legendary and so being able to leave the airport and be seated comfortably in the hotel enjoying a very good cup of coffee in under 20 minutes was fantastic! First class hotel pick up service. Friendly and efficient reception staff, perfect coffee and excellent restaurant serving international, Bangladeshi and Thai dishes. Our room was clean and quiet, with a good shower in the bathroom. I contacted the hotel via email before our trip and was delighted to be offered a very attractive room rate - considerably less than the comparison sites. 100% recommend this hotel
The hotel is very near to the Dhaka international airport and convenient for short stay in Dhaka. The staff members are very professional, courteous and helpful. The room is clean and comfortable, but very small. The breakfast offering is very nice. Overall a very good business hotel. Mohammed USA
We are here on business and we came to stay at this hotel because it's close to the airport. It really ticks all the boxes. There is a cafe and 2 restaurants, a spa and gym. The staff are so friendly and attentive to all our needs. Jasmine, in the cafe, is very cheerful and is fantastic at making a great coffee and they have a delicious cake selection made on site. The restaurants offer a large selection of food, not just local and it is delicious. I thank all the management and staff for making us feel so welcome.
The staff at the Best Western Maple Leaf were fantastic, the driver was waiting for me before I had even cleared customs and check in was flawless. I only stayed one night but would highly recommend for any duration of stay. When transiting on my return leg I originally intended to stay at the airport but I rang the hotel and within 10 minutes a driver had collected me and they accommodated me for a 10 hour transit. Fantastic service all round that was much appreciated.
Very nice and confortable hotel, the staff is very attentive and the food is very good and diverse from sweats, fresh fuit, traditional and international. It was a pleasure staying and being like home
Perfect rooms, very kind stuff. Definitely will see you soon again. Thanks for a great stay. I enjoyed the rooftop restaurant and also the (Small - but totaly sufficiently) gym got new equipment. Spent today 5 hours in the lobby as waited for some samples - very relaxed place to be.
Visited the rooftop restaurant on the 10th floor with few friends. Basically it's a grill house restaurant. We enjoyed the evening with delicious food and service. The cozy environment inside was lovely and pleasant. The menu card has versatility for people with varied taste. Thanks to the management. Keep it up.
I was very happy to meet friendly staff at the hotel who had recognised me from my stay the previous year. In particular Shaheer was very helpful. I would recommend you always check out booking.com before booking as it was significantly cheaper than booking directly with the hotel
Hotel is great, location, service, room and specially the restaurant & breakfast! The manager of the restaurante is very kindly and helpfull. There was a bit of smoke smell on the non-smoking room, but not that bad. For sure it is not hotel's fall, it might have come from a stupid person which doesn't respect the law. Congrats guys!
I've been in this hotel two time for a total of 5 weeks. Cleaning room service excellent. External security always present. Good Wi-Fi. The personal is professional and always to your service. The international food is good, especially the charcoal restaurant at the last floor. A special thanks for the professionality for my 5 weeks staying to Zahid, Samiul, Chingsui and all the staff.
Best price Best Quality Best location. 2 minutes from the airport. safe. the quality of the food is very good especially the breakfasts.room service good and fast. reception is open 24/7.you can even go on foot even if the airport shuttle service is not a very good thing.
This hotel is truly amazing and very comfortable. Their staff from reception to room service to house keeping to cafeteria on level 2 are just very kind and always ready to provide to serve the hotel guests at anytime. In addition, each of the staff at the cafeteria on level 2 always asked what does their guests would like to drink and always offer to bring food to the table even without asking any of them to do so. Overall, this hotel is truly awesome and i definitely going to stay here whenever i come back to dhaka
Superb accommodation near dhaka international airport , nice room plus living room, bath, 2 tvs , fast wifi. Fair tariff , excelente cost benefit convenience . Good restaurants, grill on top floor with good prices comparing to other places. Delicious ceasar salad served by Zahid, great services.
This BW has awesome food. The hotel looks small but rooms are large and spacious. Highly recommend this to anyone wanting to stay near airport. Staff are very helpful and accommodating. If one is only travelling with a back pack or small suitcase - you could very comfortably walk to the airport.
The rooftop BBQ restaurant food & service was great with an amazing view of the Runway. We had a very pleasant dinner here service quality was up to mark. All of the staffs were polite and smiley. I would definitely recommend this restaurant to my well known and colleagues.
Highly recommend this clean, modern and convenient hotel, run by professional and friendly staff. We had a long transit, so rather than wait at the airport, contacted the hotel and they sent a car to collect us. We had lunch in the restaurant which had a range of different cuisines on offer. We happened to be there during the student protests, and the staff managed the situation brilliantly, ensuring the safety of guests, and getting us back to the airport. Thank you to all at the Best Western Plus Maple Leaf.
Normally I do stay at Sonargoan Hotel. This is first time I stayed here at Best Western Maple Leaf. It is very clean. Food is good. And hospitality is excellent. Location is very close to airport. Going to city is not a big deal with UBAR.
Perfect spot if you want to stay by the airport. The staff were all very friendly and welcoming, especially Tuhin, Roy and Zahid at reception. They arranged a car to the airport and were generally very helpful with everything I needed. Rooms were nice and the hot waterfall shower felt great.
I stayed for 6 nights at this hotel and it was a pleasant surprise. From the moment i checked in, to when i checked out, the hotel, all the staff from Front Desk to Housekeeping staff were all excellent. Breakfast at Tarragon restaurant on 2nd floor was very good, nice spread to cater to all tastes and staff were courteous & very friendly. I've stayed at many other of the more expensive chains in Dhaka before, but would place the Maple Leaf at the top of my list and would recommend to all.
Stay here when travelling though Dhaka. Very clsoe to airport - and you get a pick-up/drop-off. Staff very friendly - and if you travel regularly - remember you and your preferences. Hotel is clean, tidy and well maintained. Food excellent and they have two restaurants and a coffee shop. Not tried the rooftop terrace yet but the second floor restaurant has an excellent buffet or a la carte. Would recommend for travellers wishing to stay for a night. Not left the hotel so cannot comment on surrounding area/facilities.
There's always something special happening in the heart of Dhaka City. Whether you're planning a business trip, romantic weekend or family vacation, This Hotel is centrally located beside the Airport, making it a perfect home base for exploring and adventures.
Good place to stay - pleasing and helpful employees esp at coffee shop, ( name I can recall sohale) , in general v clean rooms and comfortable stay , close to airport and reasonable price, value for money
Close to the airport and great for quick layovers. Very attentive service. I checked in late and everything was very smooth. The hotel had someone meet me at the airport and help with luggage and navigating through customs etc.
When I stay at Maple Leaf I feel like at home, all staff is really nice and helpful, in this hotel there are two restaurants: one at second floor and one at 10th floor. Usually I take dinner at second floor and this evening I got my Greek salad and Mixed noodles suggested by Jasmine. I've never ate them but really good taste!! At least I called this dish Noodles Jasmine Style. I thanks also Aziz and Sami because their service was efficient and, of course, the chef because the food in here is really good! One mention also for the espresso coffee.
The Housekeeping Manager and all other staff extended a warm hospitality during my overnight stay. Slept well in a clean, well-furnished room. The breakfast was both healthy and hygienic. A plus point is it's 500m away from Dhaka international airport and the hotel provides shuttle service to the airport.
I stayed with my family last Month. We got ambience and specially bed is very comfortable. Good choices of breakfast as I expected. Perfect location for the travelers moving out of the country.This is really nice place. I will suggest to stay at this hotel at least once.
I think it is one of the best hotels at Uttora, near the airport. best place for the tourist. The view of the rooftop of this hotel is amazing. Environment was superb, we enjoyed a lot. Food is just wow!! Food rating 9/10. U all should go once in a month to enjoy the charcoal ,the food with ur family..
I went there to have dinner with my wife & some of friends. It was really good & testy food i had there, service & Service team is very gentle in terms of communicating. compare to others same category restaurant & hotel, i found Best Western is much ahead of.
The environment very peaceful. specially their breakfast was excellent. So many choice. Food also was great very much tasty. Their staff were very friendly and helpful. their services were excellent as well. Above all we enjoyed their very much..
As the name of Hotel , it was very pleasant to have the hotel near the wayout from and to Airport but outside airport area, we will no face traffic to reach hotel, the receptionis very helpfull, room in excelent condition and also food, you may have vary kind of food , bangla food, chinese food even western food and all taste nice. pls keep clean for hotel and secure for guess.
One of the best hotel in Dhaka city. Foods are excellent and they stuffs are very much friendly and well behaved. Their services are also very excellent. The interior decoration of the hotel is also very charming.
One of the most beautiful hotle in Bangladesh .this is the hotel ever i have been seen.i really enjoyed in this with my friends and all of the staff activities was really good and meeknes & the hotel management system was really good..
The food was great and we eajoyed it a lot. We had Thai chicken green curry and sweet & sour prawn with fried rice. The way they served us was really awesome. I will definitely visit this place again. ??
Beautiful place with Great service. Loved it. I stay there for two days with family and it was a great experience. Beautiful view, organize service. All over a very good one in town to stay with family and friends.
I can affirm everything was fine during my 4 days bussines trip. Staff were efficient and helpful, room was always as it had to, and restaurant services were great. To improve, I´d add some evening ammenities. The only negative point was the pricey bill, but not much hiher than others in Uttara.
This is my fourth stay at this hotel and I cannot praise it enough. Stayed in the same room as my previous 2 visits. All the staff are fantastic and very welcoming. Great cafe latte made by Samiul Food in rooftop Charcoal restaurant is excellent
Firat time in BD but this hotel made my trip so perfect! The bearest hotel from airport. Breakfast and 2nd floor and roof top restaurant were so good and delicious! All staffs are really kind and professional! Bed is so comfortable, made my stays so perfect!
We arrived at Best western hotel at July 11th. The staff pick us up at the airport. We have a very good rest at the hotel. And the breakfast are very delicious. Next time if We have business trip We will choose it agai
The hotel is excellent, service is 5 stars and mostly the staff is super helpful, polite and friendly. Also the restaurant has a very varied menu and the food is delicious. I highly recommend this hotel!
Very close to the airport. Polite and very helpful staff all around, and we were able to get a late check out to rest up. Quiet room, efficient darkening shades, wonderful bed with what felt like (and perhaps were) down pillows, after a grueling 30 hour travel day. Large breakfast buffet with made-to-order omelets. We'd certainly stay again. Reasonable price point for us.
Building and facilities-wise, this is a typical airport hotel. No frills but efficient. On the day I stayed here, the staff was super efficient, going out of their way to help me shop; pick me up and drop me at the airport at no extra cost; and agreeing to receiving part of the payment in cash as I had Takas to off load. Super happy.
I stayed at Best Western for 2 nights at first. A week later, I stayed with them again for 1 night. The staff was very professional, courteous, timely, and helpful. I had to travel by plane from Dhaka to Saidpur and they booked a flight for me right away. They also made a booking for me to stay with them for when I returned to Dhaka. The front desk staff kept some parcels and shopping that my friends had dropped off until I returned to the hotel at the end of the day, including some important papers. I felt very safe keeping my things with the front desk. They have a car service to and from the airport. They picked me up when I returned from Saidpur and dropped me off at the airport when I left Bangladesh. They were at the airport on time in both instances. Their car was nice and clean. I only had to ask and they fulfilled my requests. I will definitely stay with them again.
Dear Ms. Afrida, Many thanks for your kind review, i am delighted to know that your stay with us was enjoyable and our services met your expectation. your kind review will motivate us to work even harder to keep our guests satisfied and give a world class service. Looking forward to welcoming you to Best Western Plus Maple Leaf again. kind regards, Fahim
First of all, very near to the Airport, situated in such a place where all the necessary shopping can be found. The hospitality of all the staffs is remarkable. All kinds of foods are tasty & delicious. Neat, clean & well decorated room with all kinds of facilities. Gorgeous swimming pool & gym. The Management is so much professional & humble to take care of.
Rooms are very well decorated. Bathrooms are very clean and hygiene. Staffs are very well trained and very curtious. Close to airport. They have their own pickup and drop service from the airport. Food is excellent. Highly secured. Trained guards.
This hotel has two restaurants which serve very good iftar items during holy month of Ramadan.You can have buy one and get one offer for certain credit cards.In the first floor restaurant gives buffet iftar with dinner.Food quality very good and environmnt is unique. We availed iftar with family members and enjoyed a lot. Prices are affordable. The foreign borders also enjoy iftar menu.
Dear mmk07, Many thanks for your kind review, are are humbled to know that we met your expectation that we hope to welcome you to our restaurants in near future. Please note that apart from the two restaurants there is a Lobby cafe which serves delicious cakes and pastries. kind regards, Fahim Rahman
clean hotel with excellent services, friendly, kind and helpful staff along with the management. 3 minutes away from Dhaka airport. Provides shuttle bus from and to the airport in addition to have excellent internet connection
Dear Rola A, Many thanks for your kind review. we hope to received your continuous patronage and ensure that we serve our guests with utmost dedication and care. kind regards, Fahim Rahman
The best hotel and the best staff ever,,,very clean and comfurtable room,,they are very helpful,,its very close to dhake airport only 3 menuts ,,the house keping managar MR rahman is very nice man and verey helpful also,,,the service staff and the front disk staff is amazing
Dear Basel A, Many thanks for your kind review, i am delighted to know that your stay with us was enjoyable and our services met your expectation. your kind review will motivate us to work even harder to keep our guests satisfied be able to give a world class service. kind regards, Fahim
This hotel is located only 500 m from the international airport and you should not pay more than 200 taka for a Tom Tom from the airport to the hotel. Reception is freindly and helpful. My room on the tenth floor was nice and clean with a good beed. Wifi OK fast and lots of tv channels. Breakfast was awesome. Everything you could possible think of. Even danish blue cheese. Good coffey. Sahida is the head waiter and he is the perfect choise for the job. Polite, nice and very keen to make you feel at home. I am glad to recommend this hotel. Both for one night and for more nights in Dhaka.
Dear Mr. Karl, Many Thanks for your kind review. It is our pride and honor, the way our patrons feels about our hotel and our services. I would like to thank you once again for your time and effort to give your valuable feedback. We hope to welcoming you to our hotel in days to come. Kind regards, Fahim Rahman
This is a nice hotel conveniently located just a few minutes away from the airport (depending on traffic). It's perfect for airport layover. The rooms are very clean and stylish. The staff are very warm and professional. I was here for a short transit. I booked airport shuttle service. Their service was impeccable! Highly recommend if you need a hotel by the airport!
Dear yuyu418, Many thanks for your kind review. Our dedication comes from our patrons and reviews such as this. we aspire to be the hotel second to none in service quality and Guest satisfaction. I would like to take this opportunity to thank you once again for choosing Best Western Plus Maple Leaf for your stay in Dhaka. Kind Regards, Fahim
We stayed one night at this hotel to catch a flight. We were travelling in a large group and booked 4 rooms and requested the rooms be provided on the same floor, unfortunately the hotel was not able to provide this and gave us rooms across 3 floors although we had booked one month in advance. In general the hotel met our needs, we got picked up and dropped off at the airport in a nice spacious hotel vehicle. The staff were friendly and competent and the hotel provided adequate facilities. We eat at the rooftop restaurant and the food was excellent. However, when I compare this hotel with other similar or lower priced hotels in the neighbouring countries or other parts of the world, this hotel falls short. The rooms are small, shared spaces like lobby and corridors felt confined and dull. For short stays and if you want the assurance of an international brand, this hotel is fine, but I have stayed in better local hotels at significantly cheaper rates. I would like to mention that one of our luggage was left behind in the hotel luggage storage when we got dropped off at the airport. As soon as we realised this, we contacted the hotel and they delivered the luggage to us at the airport. We are grateful for this and how quickly this was done as we had no time left.
Dear Sanawar, Thank you for your kind review. under the circumstances we were not able to give you rooms on the same floor due to the fact that there were long staying guests on each floors. as you would have experienced our most of the guests are long staying. I sincerely apologize for the inconveniences. we hope that you will consider this as a once off event and allow us to give you better stay experience on your next stay with us. kind regards, Fahim
Very good personal on both restaurants good food...recommended.. Nice hotel near the airport.. Service fast.. Room cleaned and also the laundry is perfect.. Reception open 24 h and transport to hotel free..
Dear ionutulici, Many thanks for your kind review sir. We are delighted to know your happiness about our services. we would definitely work harder to make sure we deliver the exact same service as always. kind regards, Fahim Rahman
Excellent value for your money. Whether it is the location, comfort, staff & service quality, upkeep or the quality of F&B, the Best Western Plus Maple Leaf compares with all the luxury hotels in the city - that too, at very competitive rates. One of my best hotel stay experiences.
Dear hv717, We thank you for your recent stay at our hotel and taking the time in sharing your reviews on Trip Advisor about your experience. Your feedback is our only source of information to develop and upgrade our services to all our esteemed guests like you. We are very encouraged with your response where you have enjoyed our services, ambience and the decor. We at the Best Western Plus Maple Leaf Dhaka are eagerly looking forward to your continued patronage and your recommendation to your company, colleagues, friends and relatives to enjoy the services provided. Thank You & Best Regards Fahim Rahman
The hotel is in a strategic position close to the airport. It is quite clean and comfortable.The staff is quite kind. The food can be improved, sometimes the chefs make wrong recipes. The beverage policy should be changed, an hotel who wants get international guest must allows alcohol consumption with lower prices. Now are simply foolish and govt. taxes cannot be an excuse to sell a bottle of wine at more than 50euros (value 5/8 euros). The structure should be aligned with the other international hotels in the city. Anyway hotel highly suggested for long staying.
Dear Micro, Many thanks for your kind review. we have informed the concerned department to look in the matter. We understand your needs and hope to serve you better on your next stay with us. kind Regards, Fahim Rahman
Clean, tidy, good service, hot shower and nice food at a reasonable price. An extremely conveniently located hotel near the airport so missing hours of traffic ! I always stay there when in Bangladesh and see no reason to change that.
Dear Andy, Many thanks for your kind review sir. We are delighted to know your happiness about our services. we would definitely work harder to make sure we deliver the exact same service throughout. kind regards, Fahim Rahman
I got couple of opportunity to enjoy their hospitality when i came to visit for business meeting and friends gathering. The most close one from Dhaka Airport and if you start walking from the exit gate of airport, it won't take more than 5 minutes to reach hotel reception. A property with nice & international standard amenities, friendly & professional staffs, tasty food and comfy room for a relaxing sleep. The unique part is the rooftop restaurant of the hotel. You will enjoy awesome panoramic view of surrounding area, the airport runway and a part of Dhaka city. Specially evening view is so good from the rooftop when lights are all around. I really love this place and hope to continue my visit there in future.
Dear Sir, Many thanks for your kind review. Our aspiration comes from happy guests. We would continue to work harder to have all the guests who visits us satisfied. Thank you once again for your time to review us. Kind Regards, Fahim Rahman
I am a frequent traveller. I stayed at Best Western Plus Maple Leaf during my recent business trip. I was pleasantly surprised with the friendliness of the staff in this mid-size hotel. Will definitely stay at this property again.
Dear drdpcm, Many thanks for your kind review sir. We are delighted to know your happiness about our services. we would definitely work harder to make sure we deliver the exact same service throughout. Best Regards, Fahim
Good hotel, reasonably priced for Dhaka area. Beds are very comfortable, with top grade linen. TV caters for all nationalities. Restaurants on 2nd and top floors are good. Waiters and receptionists are friendly and always willing to help. Security has improved over the last year or so. Free shuttle service to and from airport. Would I return- yes I have many times over the last 3 years and will do again.
Professional staff, good food, clean room and nearby international airport. The room is quiet if is not located at the street side (in Dhaka the drivers are using the horn excessively). Honestly, I will always comeback with pleasure at this hotel.
Many thanks for your kind review sir. We are delighted to know your happiness about our services. we would definitely work harder to make sure we deliver the exact same service throughout. Kind regards, Fahim Rahman
In order to catch flights due to road blocks stayed one night. Ordinary but comfortable bed, food was so so in dinner, breakfast was not up to standard very few options. Stale food served e.g. croso bread and cheese. The toiletries are inadequate, no shaving razors which are essentially required for customers who are using this hotel as stopover. The hotel is certainly overpriced may be they do not get enough customers and therefore as a policy they take as much as they can from those few who had to stopover in need. However, this policy can be counterproductive as customers' pain had long term impact. I am sure management should rethink customer satisfaction on a long term basis.
This hotel is like an oasis in the midst of crazy Dhaka. The hotel is clean and very comfortable. The staff were extremely helpful and could not do enough to make us feel comfortable and well cared for. The breakfast buffet was astonishingly complete but the highlight was the rooftop bar where we enjoyed some great food. Airport shuttle was nice. Location is brilliant for the airport.
Dear Ms. Sheila, We thank you for your recent stay at our hotel and taking the time in sharing your reviews on Trip Advisor about your experience. Your feedback is our only source of information to develop and upgrade our services to all our esteemed guests like you. We are very encouraged with your response where you have enjoyed our services, ambience and the decor. We at the Best Western Plus Maple Leaf Dhaka are eagerly looking forward to your continued patronage and your recommendation to your company, colleagues, friends and relatives to enjoy the services provided. Thanks & Regards Fahim Rahman
I really have to say that coming to Bangladesh I was worried about a lot of things, but coming to the Best Wester Plus Maple Leaf made my stay a very good one. The staff was very welcoming, (they even fetched me from the airport) and the room was above standard. If I ever come back I defenitely stay at that place again, since it is close to the airport which leaves out the traffic between airport and city centre. Also: The restaurant is recommended. Only thing: I was not allowed ANY visitors, even during the day and even if I had a suite wich a sitting area. That was a bit strange but after all, it's Bangladesh. But that was matched by great service and friendly staff with good english.
Dear Mr. Soeren, We thank you for your recent stay at our hotel and taking the time in sharing your reviews on Trip Advisor about your experience. Your feedback is our only source of information to develop and upgrade our services to all our esteemed guests like you. We are very encouraged with your response where you have enjoyed our services, ambience and the decor. We at the Best Western Plus Maple Leaf Dhaka are eagerly looking forward to your continued patronage and your recommendation to your company, colleagues, friends and relatives to enjoy the services provided. Thanks & Regards Fahim Rahman
Very attentive and friendly staff! Shaheen did a great job cleaning up after me :). The breakfast buffet is large and covers many cultures. Internet is strong, outlets are universal, water has good pressure, heat, and no odor. Laundry was on time and perfect. Security staff was kind but competent. A nice view from my room. Very close to the airport, and easy to find on a major street. I would totally stay here again.
Dear Mr. Felice, Many thanks for your kind review. we hope to keep up to your exceptions in days to come and continue to serve with dedication and hard work. thank you once again for taking the time to review us. kind regards, Fahim Rahman
Very close to the airport, very convenient, the place is visually more satisfying than most American hotels. Food was great and Mohammad Jalal and Mohammad Aziz were great helpers and excellent service.
Dear Mr. Baizeed, Many Thanks for your kind review, we hope to keep up to your expectations always. thank you once again for taking the time to review us. kind regards, Fahim Rahman
good service and clean. Our flight is 2am in the morning and we ask if they have 1/2 day rate so that we can take a shower b4 heading to the airport. They said can only cater for 1 hour for free, which is a lenient offer. Free shuttle to and from airport is a plus. But hotel restaurant is very slow. Wl return next time and expect some corporate rate.
Dear 505waiyiw, Many Thanks for your kind review, we hope to keep up to your expectations always. Please advice if there was prolonged waiting time for the food deliver as mentioned in your review. We hope to overcome and ensure services to meet your expectation. Thank you once again for taking the time to review us. kind regards, Fahim Rahman
nice hotel, clean, and efficiently run. very helpful personnel, professional attitude. Stuped rule from Tripadvisor to demand minimum 200 letters - it means that I will NOT be entering any kind of recommendation through Tripadvisor in the future.
The localisation of the hotel is perfect in Uttarah. Close to the airport and to the center. Rooms are of good size and the staff is really very nice. The hotel is located closed to a large avenue and those that are looking for no noise have to find another place. I do recommand that hotel.
Dear Mr. Bernard, Many thanks for your kind feedback. We work hard ensures our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your positive feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Our Hotel Rooms are equipped with double glazed window which ensure maximum noise reduction. Thank you once again for taking the time to review us, Kind Regards, Fahim Rahman
This has been my 3rd stay at this hotel and it really feels like a home from home (stayed in the same room on all visits. Great service all round - staff are extremely friendly and very helpful. The food available on the rooftop restaurant Charcoal is excellent and also great range from the other restaurant for breakfast and for room service. I think the gym needs one more running machine- there is room for it - only “negative” point really Highly recommended- close to airport and right side of town if you need to visit factories in Ashulia, Tongi and surrounding areas Should be back here early next year!!
Had been staying in this hotel for several times. Service is good and staff are very attentive to every requests. Immediate response from all staff. Very near to airport and good security. Free airport transfer which is very good
Dear Mr. Shane, Many thanks for your kind review. we work harder each day to ensure our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Thank you once again. Kind Regards, Fahim Rahman
Stayed at Best Western for exhibition in Dhaka. Overall the hotel experience was pleasant. Front desk was helpful whenever requested, same is to the staff in cleaning team (requested for extra chair, and it was delivered within 10 minutes!). The staff greets you when you leave and when you come back with smiles, which is really nice. Some points to take note: it is very close to main road, thus it can be quite noisy even till late night. Also, even though hotel room is generally clean, the shower is not very good (always have to call for help as drainage system is often stucked, and sometimes there is no hot water...) Generally would recommend for business as the location is really convenient (5 min away from airport).
Dear Liangchiehc, Many thanks for your kind feedback. We work hard ensures our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your positive feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Thank you once again. Kind Regards, Fahim Rahman
This is the second time I used this hotel for my event with customers. The staff are professional and they looked into every single details and I can plan my event with ease. They are cooperative, sincere and we have a good time working together. the rooms and facilities are clean, comfortable with airport transfers. All my guests are satisfied with their stay.
Dear D4541zHireneh, Many thanks for your kind feedback. Our hard work pays off, when our guests leaves with the intention of staying with us again on next visit to Dhaka. We take pride in Your positive feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Thank you once again. Kind Regards, Fahim Rahman
I recommend this hotel. I think it is the best one in Dhaka, concerning big traffic in Dhaka this hotel has excellent airport connection - just about 10 minutes. Good breakfast, very good service. Overall my number one choice in Bangladesh.
Dear Mr. Wjciechb171, Many thanks for your kind feedback. We work hard ensures our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your positive feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Thank you once again for staying with us at Best Western Plus Maple Leaf. Kind Regards, Fahim Rahman
Always excellent staff. A pleasure to to be treated unbelievably well by Rumila and Jalal. Very good service at breakfast Close to aitport and easy access. Rates are reasonable compared to most other hotels in dhaka where the big brands are normally more than 300 usd per night More boutique hotel and quite noisy however Overall well recommended
Dear Mr. Ebrahim, Many thanks for your kind feedback. We work hard ensures our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your positive feedback, as it motivates us to improve and make our guest service second to none in Bangladesh. Thank you once again. Kind Regards, Fahim Rahman
This is clearly the best choice in Dhaka. Best personal for the best service. If you are looking for a place to relax after a hard working journey around Dhaka, this is clearly your hotel. The rooms are exactly for that and all the personal will do the best in order you to feel comfortable in all aspects. Price rate and proximity to the airport are also to be taken in account.
This property is very close to the Airport in Dhaka that our guests find it so much comfortable for them. They also liked the breakfast quality. The service was very good both in the room and in the lobby. Moreover, the security is also quite good enough to feel safe at this property.
Dear Sir, Many thanks thanks for your kind review. We take pride in our service quality and striving to make every stay as comfortable and seamless as possible. your valued feedback would give us extra inspiration for work harder. Thank you once again for taking the time to review us. kind regards, Fahim Rahman
This is a conveniently located, clean, nicely decorated and offering all faciltiies hotel. I woud therefore describe it simply perfect, at least for business travellers. Breakfast and 2nd floor dinner are excellent re quialty and service. The room clean,well equiped. The staff is polite and helpful, the security is not needlessly exaggerating as it happens elsewhere. Special tanks for the sweet that was expecting me when returned very late night, hungry and tired from business meetings and to Mr. Roy at the reception for all the info he provided me.
Dear Meropi2016, Many Thanks for your kind review. our pride and honor is the way our patron feels about our hotel and our service. thank you once again and hope to welcoming you to our hotel, Kind regards, Fahim Rahman
All the staff very nice and helpful. 11 floor restaurant have very nice view, taste is good in the Bangladesh. The 2/f restaurant also the food also very nice. Hotel local is very good, from airport just 10 mins. The security feeling safety.
Dear Andyyingkitl, Many thanks for your kind review. we work harder each day to ensure our guests leaves with a intention of staying with us again on next visit to Dhaka. We take pride in Your feedback, as it helps us to improve and make our guest service second to none in Bangladesh. Thank you once again. Kind Regards, Fahim Rahman
The hotel is clean and the staff very helpful, only one issue to report some customer book a non socking room, burt in the room can around 7 people to smoke all the evening and let the door open. After reclamation the hotel staff change this customer to a smoker room, maybe the hotel should apply some fine around 50USD to ensure that not append again, a lot of hotel applied this fine. I still recommended this hotel, because he is clean and well insulated from the external noise, not common in Dakha.
Stayed one night here as I had a few meetings in dhaka and domestic flight following day. Rooms are clean, tidy and comfortable. Location is very good, about 10 minutes from airport. The outstanding point about this hotel is it's customer service. We arrived at 10.30am and check in was at 2, yet they still managed to arrange a room for us within 1 hour. On check out we missed breakfast by almost 2 hours but Rakib and Sabbir on reception kindly arranged with kitchen staff to fix us a lovely breakfast. I have stayed in many hotels in various countries but the customer service I have received here exceeds all. I cannot recommend enough! !!
Dear Mr. Ladi Badi, Thank you for your time to review us. Our dedication and hard work pays off when a guest is satisfied with our services. It also motivates us to work harder and making sure that all our guests needs are met with quality services. thank you once again and hoping to welcome you once again to our hotel. kind regards, Fahim Rahman
I stayed for two nights for business trip. (+) 1. Very near to airport. 2. Check in was very fast and the staff is very friednly and helpful. 3. New building with comforting odor. 4. Room design was simple and nice. 5. Bedding is very comfy. 6. They serve fresh fruit in room, its nice. 7. Roof top restaurant have a nice city and airport runway view. I tried their Lamb chop, big portion and delicious. Staff was very friendly and attentive, especialy one guy name Jalal. (-) 1. Room size is very small. 2. Room view was very limited, this hotel neighbourhood is business district so my room view is another building wall. 3. Lobby area so small, they dont even has seating area. You have to sit on coffe shop beside reception. Despite all, i think i will return if i have early or late night flight.
Dear Mr. Mikhael, Many thanks for your kind review. We are always improving and working hard to exceed our guests expectation. it is a challenging job and this is what we love about it. we would like to make sure all our guests return to us for their following visits to Dhaka. hoping to welcome you once again at Best Western Plus Maple Leaf Hotel. Kind Regards, Fahim
Although i only stayed 1 night, i would certainly recommend this hotel, the room was clean an well organised and the bed was good, the staff is friendly, always smiling and the hotel restaurant serves excellent choice of food for breakfast and lunch. It is recommended to contact the hotel to arrange transportation from and to the airport, this is easier then trying to get there by taxi. Hotel transportation is good and fast.
Dear Guest, Many thanks for your kind review. We are always improving and working hard to exceed our guests expectation. we would like to make sure all our guests return to us for their following visits to Dhaka. hoping to welcome you once again at Best Western Plus Maple Leaf Hotel. Kind Regards, Fahim
Excellent services, tidy and efficient room cleaning, caring attitude, very good! Enough water, clean bathroom and toilet, also organized my stuff tidy. I will stay at this hotel again due to the good room services!!!
Dear Mr. Ka Chuns, Thank you for your time to review us. Your Feed back motivates us to work harder and making sure that all our guests needs are met with quality services. thank you once again and hoping to welcome you once again to our hotel. kind regards, Fahim Rahman
Hotel is very nice & friendly . housekeeping service is very excellent. Housekeeping Mr Arif is one of good supervisor with comparative. he is very well service all of careering .Breakfast is very good. All staff is very comparatively
The thing that I appreciate most was the kindness and professionalism of the staff. It really made the difference! Of course also the hotel it is nice, with spa, restaurant and full breakfast. Only thing to improve: faster check out. But at the end they give me a little gift so I forgive them absolutely :) excellent hotel!
It was great stay. Staffs were very friendly & helpful. Safe and secure Hotel for guests. Very near to Hazrat Shahjala Interantional Airport. A great view of Airport from Suit Room which is situated on 9th floor.
Thank you for your honest review. and we hope to welcome you to our hotels once again. kind regards, Fahim
Having been in Dhaka before 20 years ago - the stay in the Best Western was a complete surprise!! Nice people, great location, nice food and choices. No remarks here what could be improved!!! Top. Will recommend and return
Dear Palingboer, Many thanks for your kind review. We hope that after such a long time your visit and stay with our hotel was a pleasant one. hoping to welcome you once again to our hotel. kind regards, Fahim
The team are work well to maintain the higher standard of the hotel . Keep up the good work ! The suites are clean and modern,the beds are soft and comfort,the buffet breakfast are tempting, cakes and coffee at the cafe are delicious. We will go back to stay at this hotel again . See you again !
Dear Ms. Marina, Many Thanks for your kind feedback. Our dedication and hard work pays off when a guests leaves our hotel satisfied and willing to come back again. thank you once again for your feedback and this inspires us to work even harder. kind regards, Fahim Rahman
I arrived very late and was welcomed with a smile. I was checked in with swift efficiency and the bags were in my room before I had time to blink. The public areas are clean and modern with a touch of Asian charm. The lift was clean, quiet with no fingerprints on the number touch plate. My room was bright and smelt fresh. The bed was very comfortable with no bumps or lumps. The sheets were white and crease free. The room is well lit and provides ample space from which to work from. The WiFi is free and easy to connect to. I has no buffering and a good level of internet speed is provided. There are plenty of sockets for you to charge all your gadgets. Tea, coffee and bottled water are complimentary within the room. The bathroom is cleaned to a high standard. There are good quality complimentary bathroom products. The towels were white and soft. I also used, for a charge, the pick up service form the airport. The car was in good condition and the driver was very friendly and courteous. I would stay here again. Please note when you come to Bangladesh you can obtain a visa on arrival $51 each. You have to fill in a form so bring a pen. When you have completed the form go to the little booth (one man in it) first he will give you a receipt. Then take all paperwork to the two men at the large wooden desk who will give you the visa stamp in your passport. Have to hand your accommodation because you have to put this on the form. They also want the hotel/ B&B etc phone number. It will save you time.
Dear Helen, Thank you for your kind review. we get highly motivated to work even harder to make sure that our service is second to none in Dhaka. kind regards, Fahim Rahman
Good hotel. While it is very near to the airport (about 5 - 10 minutes drive, depending on traffic), it is far away from Gulshan and Dhanmondi. I stayed here on my last night, for about 5 hours before my flight back home. It is a good hotel to stay for the last night before your flight off, so that you do not have to worry about going to the airport much earlier, just in case the traffic is bad. I will definitely come back to this hotel again. Room is nice, clean and comfortable. Lighting is just nice. Only one bad experience - the power cut off twice, and once for more than a minute. The room was pitch dark. Perhaps, they should install emergency lamp in all room. Pitch dark room in a hotel can be scary, mmmmkay. Overall, great experience. Staff are great, security is good, no complain at all.
Dear James, Many thanks for your kind review, My sincere apology for you having to endure a scary night at the hotel. we have taken initiative to reduce the time takes for the back up power kick in. how ever there was Small torch light (looks like a lightsaber) placed in the room on the wall near the tea coffee making machine. your suggestion on having a emergency automatic light being placed in the room has been put up with the management. for any further assistance and information please mail me at [email protected]. kind regards, Fahim Rahman
It's the best hotel in the north part of Dhaka (Utara) as most of the hotels are near Gulshan. Nice clean rooms and breakfast in morning gets you going. Stayed for second time and staff is very pleasant.
Dear Sir, Many thanks for your kind feedback. we truly appreciate you recognizing hard work and dedication. and positive reviews such as this makes push even harder to make sure we maintain a world class standard. yours truly Fahim Rahman
DAC is a difficult city for any foreigner and this hotel is the perfect place to call home. We stayed for a week at the Best Western and Roy and his team were fantastic and caring. We took ill and the hotel staff, espeically breakfast staff were kidn enough to even deliver special food to our room to help. the warmest people I have met in my life with the biggest smiles. Perfect location to airport with free transfer. Safe and woudl highly recommend for all western travellers. Thank you all for taking such good care of us and we will be back. The spa and massage was also a perfect relaxation with in house guest receiving a discount.
Dear Ms. Zainab, Many thanks for your kind review. We are truly humbled by your expression. And consider ourselves blessed. All our hard work and dedication pays of when a guest leaves our hotel with satisfaction and willing to come back and stay with us. Thanking you once again for your review. kind regards, Fahim Rahman
Went for breakfast only. They have a wide selection of items, focusing mainly continental ones. Good value for money. The service provided by the restaurant staff was very professional. Shows signs good training and staff selection. Keep it up!
Dear CakeByDaOcean, Many thanks for your kind review. Our Breakfast menu changes every day. Based on the nationality of the guests staying with us. On group reservations for Breakfast we try arrange buffet items based on guest suggestions. We also have weekend dinner buffet which serves wide range of food from Indian to Continental. thank you once again for visiting us. kind regards, Fahim Rahman
Overall experience was good. -Rooftop restaurant -Nice food -Taxi service available -No Swimming pool -24 Hours room service with midnight menu -On the main higheway so rooms should be taken on the back side. -Near airport
Dear Mr. Vishvendra, Many thanks for your kind review. we appreciated our guests' feedback as it is the only we can get an insight on how our guests feel about our hotel. We put in lot of hard work to make sure that each and every guests get the best of service in Bangladesh. we hope to welcome you once again in near future. kind regards, Fahim Rahman
I am trying to come to this hotel, when I have to travel to Bangladesh. The close location to the airport is very conveniant. The staff is helpful, friendly ... and just nice. The service is great. The food quality in the restaurants is really good - I typically do not order a salat in this part of the world, but in Maple Leaf I have no issue. And when you look at the choices at the breakfast buffet, it will be difficult to find it better in a much higher rated hotel. The rooms are a bit smaller than normal, but surely big enough. The price is a bit high, but worth for what you get.
There are easy, lucky cities and countries, and difficult ones. Bangladesh is the Malthusian victim of overpopulation, limited resources, and climate change. Dhaka is where millions of people have settled in recent years, fleeing problems all over the country. The city is crowded and polluted. Movement in the streets, on foot or in some kind of conveyance (there are supposed to be some 400,000 rickshaws) is not easy, and traffic frequently locks in stationary mode for some time. This hotel is a jewel. Well run, it is a haven from the maelstrom outside. Yes, it is expensive for a developing country, but it is worth every penny to have a clean, quiet room in a hotel with good restaurants, a small fitness centre, and good staff. And, it is near the airport.
Dear Sir, Many thanks for your kind review. considering a hectic day in the busy city like Dhaka. Our dedication is to ensure best of the best services to our deserving guests. and our hard work and dedication is paid off when a guest walks out our door satisfied and willing to come back to us again. i would be looking forward in welcoming you once again to our hotel. kind regards, Fahim
Excellent service from the staff who are very courteous and helpful. Rooms are very clean and hotel is pleasantly quiet and relaxing. V convenient for the airport. Breakfast is very good - maybe the dinner at the Charcoal Restaurant on Level 11 could be improved a little.
Dear Mr. Andrew, many thanks for your kind review. we would looking to ways how we can improve. however i would request you to be little bit more specific about the area that really needs improvements for example food, service, venue decoration. our inspiration to work hard with dedication comes from a guest who walks out our door satisfied. kind regards, Fahim
Great place, small but with every amenity once could wish for. The rooms are comfortable and well maintained, and there is a spa and a rooftop restaurant with a view across Dhaka. The best thing about this place, though, are the attentive and thorough staff, who ensure a level of service that a far bigger place would be proud of.
Dear Sir, I would like thank you for your kind review. our inspiration to work hard comes from a patron's word of satisfaction. so that we can ensure that every little details are taken care of and in quality of service we aspire to be second to none. kind regards, Fahim Rahman
I stayed in Best Western Plus Maple Leaf hotel on my consecutive journey on August & then 19th Nov 2016. On both itinerary I stayed there for 3 days in a row. Little expensive for regular travelers (130 USD/night exl. tax) It's a good hotel. And if you are on a corporate deal, chances are you are getting one of the best deals at this range. Given your office negotiated well enough. Thank you Mr. Reza Khan for making my stay fabulous. Food is very good with mainly Continental, a few Chinese and European Cuisines. You can also enjoy few spicy local dishes. Rates are ok compared to other five stars Appreciated & Special Thanks to MR. Reza Khan Again !!! The staff was extremely friendly, the restaurant very flexible (appreciate this!) If you are a smoker then please ask for a smoking room at the reception during Check in. Nice Hotel, would love to come back
Dear Mr. Mujeeb, Many thanks for your kind Review. We are humbled that you have chosen Best Western Plus Maple Leaf for your stay with us. kind regards, Fahim Rahman
Good Hotel near the airport. Shuttle service just takes 5 minutes. Clean with comfortable beds and warm water. Restaurant on 2nd floor is open 24/7. Restaurant on 11th floor with bbq on outside terrace closes at 10:30/11 pm
Dear Sir, Many thanks for your kind review. Hope you had a pleasant stay with and hope to welcome you once again on your next Visit to Dhaka. Kind regards, Fahim Rahman
This Best Western hotel is better than any 5 star hotel in Dhaka. Though it is a relatively new hotel, unlike other hotels in the city, this is very well maintained. It is located just 5 minutes from the airport. The staff are the very kind and always ready to help. I highly recommend it. Beware about Dhaka's traffic. It is perhaps one of the worst in the world.
Dear Mr. Armen, Many thanks for your kind review. we are honored and humbled by your kind review. we hope that you continue to stay with us in near future. our hotel is located less than 2 KM from airport. and it is prime location in Dhaka city and commute from airport to hotel is cut to a minimum. To avoid city's traffic after a long flight. kind regards, Fahim Rahman
The BW maple leaf is the best hotel I have stayed in while working in Bangladesh for the past 4 years. It's amenities are very good and the rooms are all the same-clean and comfortable. The staff and management are friendly and always ready to help. My company chooses the hotel I stay in, I'm very happy they choose the Maple Leaf.
Dear Sir, Many thanks for your review. we would like to be knows for our services and hospitality extended to our patrons. our dedication and hard is paid off when a guest checks-out of the hotel with satisfaction and willing to recommend our hotel to every one. we would like to thank you for staying with us. kind regards, Fahim Rahman
Room is amazing. Excellent service and if you require any help, you will get the hotel staffs in just minutes in front of your room. One of my notable experience in this hotel was recently; I was not feeling welI with continuously flu and sneezing. While the room service was taking place, a gentleman offered me an antihistamine tablets with a prescribe dosage. I was surprise and delighted with the service. After then, I knew that the gentleman goes by the name of Mr. Reza who is the hotel business development manager. This is something that I never expect. Finally, I understood that the people of Bangladesh are friendly, compassionate and caring. I will strongly recommend this hotel for newbies and if you really want to be safe and secure in all aspects, this is the place.
Dear Ms. Sara, Many thanks for your kind review. we are glad that you have fully recovered from the Flu. it is recommended for the first time traveler to choose their food carefully. As traditionally Bengali food is spicy. it is highly recommend to consume meals in restaurants located withing the hotel. Since food outside cannot be guaranteed for food quality and hygiene. we would continue to work harder to receive reviews that motivates us to give more to our patrons. i would like to thank you once again for choosing Best Western Plus Maple Leaf. kind regards, Fahim Rahman
Best Western Plus Maple Leaf Hotel Is a best hotel in the town.very convenient for airport passenger, price is reasonable,food is good.security is very perfect.stuff is friendly.here its worth for your money.Mr. Reza Business Development Manager is very helpful & professional.thanks
Dear Guest, Many thanks for your kind review. we would like our patrons to remember us for our service and dedication. please visit mapleleafhotels.com for more offers and promotions. kind regards, Fahim Rahman
Very nice hotel I will definitely visit again. peoples are smiling face always. Rooms are excellent & food was too.special mention to Reza Khan. He is very helpful. restaurant is good enough for buffet breakfast. very neat & clean hotel.
Dear Mr. Chowdhury, Many thanks for your feedback. our inspiration to work harder with dedication. Comes from our satisfied guests. i would like to thank you once again for choosing Best Western Plus Maple Leaf. kind regards, Fahim Rahman
I stayed again here due to my best experience in past. This time it is again added to my Best. This time I used the GYM, sauna and steam though it is small but perfectly working. The housekeeping staff is very good and taking care of guest very nicely. I impressed with Mr Shahin ,a house keeping person's attitude and work. Finally the food as always the best of my Taste. And the best out them is Mr Nazmul Hasan who is taking personal care to each and every Guest and make sure they get the food of their taste. All the other person in Restaurant are also very humble, polite and taking a great care of guest. I Highly recommend to visit this hotel and enjoy the hospitability with great food.
Dear Mr. Nikhil, Many thanks for your kind review. we are truly honored that, we are able to meet your expectations from the previous experience. we would continue to work harder. So that we get more and more satisfied guests. i would like to thank you once again for your time and choosing us. kind regards, Fahim Rahman
Best Western PLUS maple leafs Uttara team I would like to extend my my appreciation for wonderful service that I had with you during my stay . From the front desk Roy,Peter ,Sargie,Asif ,Ziaul and other staff Name that I did not recall who always attentive . Restaurant team Jesmin ,Lenin and Nazmul and not forgetting other staff names that I couldn't remember ,they are always with great Big smile . Security team ,standing guard despite rain and shine,dust and noise. Room service cleans tip top swift and clean . Excellent team ! Strategic location ,near to airport and vibrant color and lifestyle town just few streets next to hotel .
Dear Michelle, Many thanks for your kind review. Positive feedback inspires us even more to work harder and give our best to the guests. i would like to thank you once again for choosing Best Western Plus Maple Leaf as your hotel in Dhaka. kind regards, Fahim
This hotel can be considered a boutique hotel. The reception staff are friendly and check-in was efficiently done. I had the mini suite and was impressed with the appointment. Very nice layout and the bathroom even had a jacuzzi and a rain shower. Air conditioning in the room was very controllable and the double bed provided for an amazing sleep. However do get a room not facing the main road as it is too noisy. Not to mention also being a Muslim country, the call to prayer is very discernible in the room. The small gym has a wonderful stationary cycle but the universal gym leaves a lot to be desired. The treadmill is ok but no padding on the base unlike newer machines. Housekeeping is very receptive and room service food was quite good. What I did not appreciate was the room service staff waiting to be tipped when there is already a 10% Service Charge on the bill. I did not have local currency and intended to make all my payments by credit card. I did not want to tip in foreign currency as I know they will have difficulty in changing it due to strict currency laws. The coffee house staff are very receptive and the food is quite palatable.
Dear Mr. Menon, Many thanks for your generous review. i would like apologize for the behavior of the staff. The individual is going under counselling and discipline training. Trust that apart from the small indecent, you had a pleasant stay with us. and we hope that you fly more often to Dhaka and honor us with the opportunity to give you better service. yours truly, Fahim Rahman
The location was excellent. Staff very friendly, breakfast and dinner, delicious. My room was very clean and silent. Provided me the environment I needed for sleep... I had forgotten my ring in the room, they urgently handed me over the ring before I left. What else would you expect from a temporary housing?. I would definitely prefer the same hotel again...
Dear Guest, Many thanks for your kind review. Our Hard work and dedication pays off when we receive positive feed back from our esteemed guests. i would like to thank you once again for your feedback of our hotel. hope you have you with us on your next visit to Dhaka. kind regards Fahim Rahman
I stayed in The Maple Leaf for two weeks and the customer service was amazing. Every member of staff is as attentive and well trained as the next. The staff are trained to remember that the customer is their first priority. The rooms are gorgeous, massive beds, lush deep mattresses, high quality bedlinen, clean bathrooms...really clean european style rooms. The hotel photos of the rooms are an accurate reflection of the rooms in real life. There is no pool, but there is a roof terrace restaurant, which is great, there is also a beauty salon / spa and a small gym. If you need a driver or concierge to the airport, reception will sort it for you. Highly recommend and it is also reasonable priced by Dhaka standards.
Dear Ms. Susan, Many thanks for your kind review. Reviews such as this, motivates us perform and go that extra mile. We strive to provide a service to remember us by. and we hope to have you as our esteemed guest in near future. kind regards, Fahim Rahman
Stayed there last week before our trip to London. The Hotel rooms are excellent, very comfortable at par with all the best hotels in the Country. Food was great. Hotel staff went out if the way to help us at all the request made by us, excellent services provided by the hotel staff! Would highly recommend this hotel for anyone staying in Dhaka!
Dear Ms. Sabina, Many thanks for your kind review. we get our motivation to work hard and give our best, from positive feedback such as this. Our aspiration comes from the satisfaction of our patrons. Thank you for choosing Best Western Plus Maple Leaf. kind regards, Fahim Rahman
very nice stuff specially front office team Peter ,Roy ,Asif , Nadia, Tuhin all are very friendly special mention Reza Khan the Business Development Manager, he is super duper friendly anything you need to know just ask him another name i want mention is Restaurant supervisor Nazmul,anything about food ask him .nice and clean rooms.location is very nice . awesome stay.
Dear Mr. Prakash, Many thanks for your kind review. We are delighted to know your satisfaction regarding the hotel and services. Please keep staying with us and give us the chance to serve you better. Thank you for choosing BEST WESTERN PLUS Maple Leaf. kind regards, Fahim Rahman
a hotel with a staff courteous and gentle all too helpful, you feel the center of attention with you, always make you feel more comfortable. People responsible for rooms, are prompt in helping you how great kindness
Dear Mr. Vasilache, Many thanks for your kind review. We are delighted to know your satisfaction regarding the hotel and services. our aspiration to serve better comes from the positive responses of your valued guests. Thank you for choosing BEST WESTERN PLUS Maple Leaf. kind regards, Fahim Rahman
I recently had the pleasure of visiting the amazing country of Bangladesh. I spent 5 days in Dhaka. I stayed in the conveniently located (5 minutes free shuttle from the airport) Best Western plus Maple leaf hotel. I have a positive reaction to the hotel and facilities. All in all was a good stay. For feedback, I have some positives and a few negatives...... I missed having a pool on site, although the front desk said that if I wanted a swim, they could arrange something for me. This may be a cultural difference and it obviously differs between everyone, but I found the staff generally over attentive. Particularly in the restaurants. My experience was that while dining in one of the quiet restaurants I had staff literally hovering by my table. The moment I shifted in my chair, they were there, asking if I need anything. To many, this may be considered good service, but while I was clearly trying to have a quiet moment, I found this a little over the top. There is good service and there is trying too hard. This I suppose will come from experience. Another negative for me was again, possibly a cultural difference. I am a smoker. And every time I went outside for a cigarette I had staff commenting on the amount I smoke. Not really something you want to hear. Sometimes when you travel you need a level of anonymity, depending on the size of the hotel, that can be possible, but at the Maple Leaf, it seemed that you saw familiar faces every turn I took. In some ways, this can be positive, but it felt too much at times....... On a positive note, The staff were incredibly friendly and welcoming. True Bangladesh hospitality. The front desk were very efficient and accommodating and helpful. Always smiling. All the staff were great but some honourable mentions - Ashish at the roof top restaurant was great! Reza, the business manager was super friendly. Giving me a gift and calling me a rockstar (old rockstar). He took pictures of us. I think it's because I have tattoos (that don't rub off). Nazrul was a top geezer security guard, very helpful and Fatima was always sweet on the door. Lastly, Anwar Hussein kept my room spotless. Thanks for that!! I would recommend the hotel for short business trips. Top hotel, top food and ultimately, it's the staff who make it!
Dear TheStroller, Many thanks for your kind review. we are addressing the situations that were stated in your review. Hope you would be able notice positives changes on your next stay with us. it would be our privilege to have you once again. on behalf of the Management and the Maple Leaf Family i would like to thank you once again for your choosing Best Western Plus Maple Leaf for your accommodation in Dhaka. yours truly, Fahim Rahman
This hotel is the best hotel I even stayed in Dhaka, the room is clean and tidy, the service is warn, Mr Tuhin in front dest is very warm and arrange very detailed. They stay in the airport to pick me at mid night! Good hotel!
Dear Valued Guest, it is our immense pleasure to have your feed back. our inspiration to work harder comes from the reviews that we receive. which show our strengths and weaknesses. we shall continue to work hard and promise to deliver quality product, service, safety & Security to all our guests. kind regards, Fahim Rahman
I visited this hotel before going to srilanka.beautiful hotel with all the facilities except swimming pool.roof top restaurant and the other restaurant is nice but overpricy.spa is average.transportation from airport,airport pick & drop is excelent.just 5 minute distance from airport.central location at uttara.overall very good hotel for going abroad and shopping purpose.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. Regarding the pricing of the restaurant food. Concern department is alerted so that we could be more competitive. kind regards, Maple Leaf Team
Hi I have stayed in Maple leaf twice this month. The experience has been quite satisfying. Very friendly and helpful staff increases the comfort and pleasure by two folds in otherwise tiring business trips. To quote an incident, the morning buffet was lacking on eggs and chicken items however was prepared n taken care of immediately when pointed out. The man behind it is Md. Nazmul Hasan Supervisor Food & Beverages. He showcases and clearly understands the importance of representing the service industry. Definately an asset to Maple leaf. Would also recommend Lenin and Akhi in his team for giving good prompt table service. All the best.. Regards Sudhir
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. we also have a wonderful Dinner buffet served on Thursday and Friday. On your next opportunity to stay with us. I would recommend you to try it out. Best Regards, Fahim
Nice place to spend your short business trips in Dhaka city. Major advantage is proximity to Dhaka airport which takes only 5 minutes and you are assured no traffic jams at any time of the day. Airport pick & drop is properly arranged by the hotel. Rooms are well maintained, clean & sleeping quality is excellent - convenient AC & bed. Overall staff is very efficient & friendly. Ideal to have business meeting at the hotel since traveling to many parts of Dhaka city mainly commercial areas would take longer time & get in to traffic congestion. Although limited choices in breakfast & dinner buffet its quality & taste is high. Free WIFI provided in rooms & other areas is very fast & work well. Free local calls within Dhaka city is useful. My first experience is it would be a nice place for short business visits.
Many thanks for your kind review. Our hard work and dedication is inspired from the positive reviews that we receive. kind regards, Fahim
The rooms are decent - modern and clean. A little small, but good enough for a single traveller. 1 thing to comment is the food at Charcoal. They do not have a drinks menu, and so no prices are shown anywhere. I ordered a soda water, and the waiter asked if I wanted lemon. I said yes, then he comes with this lemon syrup and pours into my Schwepps soda water. I ordered a 2nd soda water, but this time he didnt not offer the lemon but I didnt bother. When the bill came, I was surprised - that little big of lemon syrup made the drink cost twice as much, and they charged it as lemon soda?! I was unhappy when I saw the bill and the waiter just shrugged it off and said it is lemon soda. I paid in cash and told him I wanted the receipt (to show here) and instead he threw it away and kept the change! Very unpleasant end to an otherwise good stay.
Dear Ms. Karen, Many thanks for your kind feedback. moreover i would like to thank for retrieving the thrown out bill. which has enabled us to identify the staff involved and the management has taken disciplinary actions. we hope that you would give us a chance to make it up to your for the unpleasant experience. Kind regards, Fahim
5 star room.good service.restaurant and food very nice.staff very good and polite.easy access to all the places.very clean room and hotel.bed very good.very fast service.from airport only 5 minutes and worth for the price.
Dear Mr. Shanker, We are very happy to hear that you are satisfied of our hotel and services. Please keep staying with us and give us the chance to serve you better. in the meanwhile please visit our Tarragon restaurant during the month of Ramadan for special offers delicacies form the region. Thank you for staying with BEST WESTERN PLUS Maple Leaf. kind regards, Fahim Rahman
From the outside, it doesn't look much to be honest, the reception is tiny and rather chaotic as the lack of space makes it difficult to queue behind someone without getting rather close to the person in front. A little bit of confidentiality is important and missing when checking in. The reception staff are very friendly and once check in was complete and I entered the lift, it was a different world! Very modern hotel and spacious too. The rooms are on par with any 4/5 star hotel in the world and the mod cons are excellent. Whatever you do, I would wholeheartedly recommend the rooftop restaurant. The view is breathtaking, but beware of the mosquitos. The staff are so incredibly friendly, professional and dedicated. I would certainly stay there again. The only gripe I had (and I told them about it!!) was the $5 charge for the airport drop-off. Oh, the airport is less than a minute away but rather difficult to get to on foot. This should be complimentary in my opinion. Overall, a good experience at this rather nice hotel, although it resembles a tardis even Dr Who will be proud of!
Dear Sir, Many thanks for your kind review. i have informed the concern department to revise the airport transfers. we will be charging for pick up only since there is a third party involved for Meet and greet service at the airport. which is right after the immigration desk. and as suggested we would be working on ways so that we can make the drop off complimentary. thank you once again. hoping to welcoming you once again to our property. kind regards, Fahim Rahman
Great food was served by 'Tarragon' restaurant on 2nd floor!!! Any questions about the food? You just have to look for Supervisor 'Nazmul'! He will help you w/ great service and you will walk out w/ a big smile on your face!
Many thanks for your kind review. hoping to welcome you on your next stay with us. your kind review inspire us to perform with dedication and utmost care. kind regards, Fahim Rahman
Well the hotel is centrally located and the staffs are excellent and very friendly... My advice to meet Mr. Roy at the front desk , he is such a wonderful host and we felt really at home... Big appreciation sent from our team at WTTS Kuwait. I would really recommend this hotel to any traveler, be it family, friends, business...This is the best pace to stay in Dhaka. Thanks alot to all the staffs and management for making our trip a really memorable and comfortable.
Dear Sir, Many thanks for your kind review. our hard work and dedication comes from the positive feedback that we receive. For the month of Ramadan there are rooms available inclusive of Buffet Breakfast and Iftar with Buffet Dinner. kind regards, Fahim Rahman
Nice location, clean room condition and great quality service from the staff especially 'Reza Khan'!!! Very professional!!! I have been to many different hotels in Dhaka, but I think it is the best hotel! I am willing to come back to this hotel in the future and I don't need to search for hotels in Dhaka anymore!
Many thanks for your kind review. hoping to welcome you on your next stay with us. our aspiration to work hard comes from the guests satisfaction. kind regards, Maple Leaf Team.
I had an opportunity of staying with Hotel Maple Leaf (Uttara, Dhaka). Nice location to avoid traffic chaos of the Dhaka City and the service is excellent with every member of the team more than eager to help you with a smile. Thanks for making the stay comfortable.
Dear KrishRoy4U, Many thanks for your kind review. our inspiration to work harder and make sure that all the guest who stay with us. Keeps coming back @ BEST WESTERN PLUS Maple Leaf. Hope to welcoming you as our guests soon. kind Regards, Fahim Rahman
My hotel experience was excellent. The staff are kind and are willing to extend a hand if you need extra help. The room was not so roomy but it was well kept. Breakfast also has a wide variety of food. And the best thing that it is only 5-7 mins away from the airport and they do airport transfers. Will definitely come back in the future.
Dear LevAgus, Many thanks for your kind review. You would be happy to know that our Roof Top BBQ restaurant "CHARCOAL" is one of the best BBQ rooftop restaurant in Dhaka. hoping to welcoming you once again to our hotel soon. kind regards, Fahim Rahman
Great Service, care. The staff are really the differentiators here. Gentle and take extra care of the requirements. One example, The House keeping guy came for evening service, first requested permission to carry out the service, checked out everything, confirmed to me what all he had done. When I said no and thanked him for his service, he requested if he may convey something AND requested me to kindly inform my friends about the good service and quality of this hotel, if I may. This is a simple gesture but goes a long way to prove that the staff are so concerned about the Word of Mouth of the guests to create the right impression about the hotel and use it as a brand. Hats off to them and their service. Only point one has to think is the rather high tariff. May be due to the location of being near to the airport, but it is still high.
Dear Sir, Many thanks for your kind review. you would find rates are tailored to the guests need. and also there are rates that are low and have full pay confirmed rates. which gives the guests to choose the rate that fits the guests travel plan. and for the regular visitors or for the guests who has a liaison with a local company. for them we offer very attractive rates as our corporate partner. please contact [email protected] for more information. Kind Regards, Fahim Rahman
This hotel quality is European Standart. Breakfast, room cleaning is very good. Reception people kindly interests guest requirements especially Mr. Peter is very experienced and good people Best Regars
Dear Sir, Many thanks for your kind review. You are our motivation to work harder. so that you get the best of the services. kind regards, Fahim Rahman
The rooms are small, but very clean and adequate, the staff are very helpful and very friendly, cannot do enough for you, the coffee shop is great, lovely coffee, the 10th floor is a very nice place to have dinner at the end of a working day, a very relaxed atmosphere.
Many thanks for your kind review. hoping to welcome you on your next stay with us. kind regards, Maple Leaf Team.
Very nice hotel with friendly staff. Very very close to the Dhaka International Airport, you can avoid the dreaded Dhaka city traffic and reach to the hotel very quickly. Overall a good value for money business hotel.
Dear Sir, Many thanks for your kind review. our hard work and dedication comes from the positive feedback that we receive. hope you would try our roof top live BBQ restaurant on your next stay with us. kind regards, Fahim Rahman
The place is very close to the international hotel, takes about 5 min or so. The rooms are quite luxurious but the prices are on the expensive side. The hotel has a nice restaurant and the breakfast has good selections. I found a bed bug in my room but the staff was very cooperative and changed my room immediately. The personnel are very eager to help and very supportive.
Dear Mr. Shivdas, Many thanks for your kind review. we would like to take this opportunity to clear the misunderstanding, that the silverfish insect was misunderstood as bedbug. and usually silverfish are present in old books. With the standard that we follow to keep our rooms clean. There is weak chance of having bedbugs in our establishment. every guest complain or report is dealt with utmost care. This is the first and hopefully the last review on a mistaken identity of silverfish. please check your books to prior to travelling to avoid future mistaken identity. kind regards, Fahim Rahman
The Best Western Plus Maple Leaf is a good place for a short stay in Bangladesh. The hotel is literally minutes from the airport. The rooms are relatively small in comparison to larger luxury hotels and the closet space is at a premium but it is clean, well kept, and comfortable, especially for a short stay. There are two restaurants with a decent menu, the food is good and well presented. The overwhelmingly best feature about the hotel is an Outstanding staff and service. The Housekeeping and F&B Supervisors do an outstanding job of providing top notch service. Their staff is pleasant, courteous, efficient, reliable, and motivated to provide for all your needs, meeting and exceeding your expectations. I had a two week stay for business and was very pleasantly surprised and satisfied with my stay.
Dear Sir, Many thanks for your Kind review. our aspiration to work hard and give our best to the Guest. comes from positive feedback. and in time and time again we hope to do our best so that the guests would have a perfect stay in one of the busiest city in the world. kind regards, Maple Leaf Team
Best Wester has a very nice service and Hospitality, Very Kind. When i was seek in Bangladesh they provide a driver and premium assistant at the Hospital. FIVE STARS Nice cleaning Room Service And food restaurant
Dear Sir, many thanks for your kind review. Our inspiration comes from such reviews. which makes us work harder to create a reason for our guests to choose us all the time. During your stay in Dhaka. kind regards, Maple Leaf Team
I am writing this review to let all know that the hotel staff and the housekeeping staff go out of their way to make you feel comfortable. Supervisor Arif takes action to see that the customer is well taken care of. Congratulations General Manager you have a caring and hard working staff!
Dear Sir, Many thanks for your kind review. our aspiration comes from the positive feed back from our patrons. which motivate us to work harder to give a perfect hotel experience. kind regards, Maple Leaf Team
Very friendly staff at the rooftop restaurant "Charcoal" overlooking the airport - Sincere thanks to the supervisor Mr. Moyeen and the Chef there. Small but functional rooms, silent even though being on the main road. Very rigid about drinking water bottles, you have to pay if you may drink more than 1 ltr per day. Most weird is that they fanatically check your bags at entrance for water you may carry from outside and put stickers.
Dear Sir, Many thanks for your kind review. we would like to ensure safety and security that of you and our guests. as per the hotel policy there will be two complimentary water bottle in the room. and additional water bottles is available on request. And is chargeable. i would like thank you once again for your kind review. and i have notified concern departments regarding the rigidity of water bottles. so that on you next visit we can accommodate to your request. thank you for choosing BEST WESTERN Plus Maple Leaf Hotel. Kind Regards, Fahim Rahman
Stayed for 4 nights- Very close to the airport and midway to citycentre. Though rooms are small but are well maintained, clean, hygienic. Food is average but you have options nearby on Restaurants to go if you don't like hotel food. overall nice property to stay with.
Dear Sir, Many thanks for your kind feedback. it would really be helpful to us if you could point areas where we could develop in the Food so that we could improve from being average. there is also a roof top restaurant that opened live BBQ counter recently. hoping to have you with once again. thank you once again for choosing BEST WESTERN PLUS Maple Leaf Hotel. Kind Regards, Fahim Rahman
I find the hotel staff really very supporting and the food is great. I enjoyed the stay. Though the rooms are small but they are well maintained and well lit. I am Indian so their supervisor made sure that food taste like India.
Dear Sir, Many thanks for your kind review. our hard work and dedication comes from the positive feedback that we receive. hope you would choose to stay with us once again in future. kind regards, Fahim Rahman
I stayed for one night and thought the bed was great! The staff went above and beyond to make sure I was comfortable and had everything I needed. They helped me activate my SIM card, and overall made the hotel seem like a full service place. Breakfast was very good, food for every taste, some local recipes, very professional and helpful staff. I would select this hotel over any others in the city and will make sure I stay here when I come to Dhaka again.
Dear Sir, Many thanks for your kind feed back. Reviews as such inspires us to go that extra mile and make our patrons feel at home. i would also like to inform that there is a live BBQ restaurant on the roof top that you can try on your next stay with us. until then stay happy and healthy. Kind Regards, Fahim Rahman
Very close to airport but amazingly quiet even though I could see the planes out my window. The staff were very friendly and the room was very comfortable. Very comfy bed and modern room layout. Will definitely stay here again.
Dear Ms. Elizabeth, many thanks for your kind review. you would also be delighted to know that there is now a live BBQ station placed at the roof top restaurant Charcoal. it would benefit us to know if you have visited our Food and Beverage Outlets. Their reviews would help us serve our clientele better. we aspire to work harder to make our guests get the best of our services. kind regards, Fahim Rahman
its a new hotel. modern, beautiful and small. but nice place to spend time. specially lobby lounge. quite, small and cheap. i been to meet with my client and it was good meeting for me. but regarding transportation, its not easy to find any paublic transport easily. if you have your own transportation then its the best place.
Many Thanks for your kind Review. we aspire to work harder and efficiently so our valued Guests can have a perfect stay in Dhaka. We have a Sedan and a Toyota Grand Micro bus. for transportation hire or for information please contact our front office department. thank you once again for such an aspiring review. kind Regards, Maple Leaf Team
the only positive about this hotel is good location and helpful staff!! the rooms are small. the breakfast is not up the standard of 5 star. The hotel has a spa and health club which is a added attraction & very close to the airport!
Many thanks for your kind review. please note that the rooms on the higher floor are little bigger. there is a Roof Top BBQ which serves fantastic steaks. with refreshing beverages to chill out after day's work. we hope to welcome you once again to our Hotel. kind regards, Maple Leaf Team
The hotel is very near to the airport but you can't get it by walk. Despite this proximity the hotel rooms aren't noisy. There is a good restaurant on the rooftop. The wifi works very well everywhere. We had our room even if we arrived at 10.30am. The service is very good and all the hotel is cool. The transport' service to the airport is included.
Dear City Traveller, we would like to thank you for staying with us on your visit to Dhaka City. I would also recommend you to our roof top BBQ restaurant which serves fantastic BBQ Steaks. and Refreshing Beverages to choose from. wish to welcome you once again to stay with us. kind regards, Maple Leaf Team
The Hospitality at the Uttara, Best Western Plus Maple Leaf Hotel is excellent. The service is very prompt and the Hotel Services are Managed Professionally. If you ate travelling to Dhaka on Business or Pleasure, this is a place you should try. The Food is exquisite. The Sales Team Specially Amit is highly professional and makes every effort to make the stay at Maple Leaf comfortable. Overall you can stay with safety, homely atmosphere, Roof Top View of the Airport and the City of Lights by Night.
Many thanks for your kind review. our aspirations comes from the guest satisfaction. which makes work harder to make our guests feel at home away from home. with gratitude, Maple Leaf Team
After staying at the hotel for a month I can only express my sincere gratitude to all the staff. It was my first time in Bangladesh and they have made my stay as comfortable as possible. The restaurant food is great with a huge choice of local and international cuisine. The room was a good size and always clean. The staff are friendly and helpful and I would recommend a stay here.
Dear Sir, many thanks for your kind review. our inspiration to work harder comes from a patron's word of satisfaction. so that we can work harder to make our guest feel at home. kind regards, Fahim Rahman
Arriving Dhaka after mid-night, the room was a bit of a delight after a long day travel and location in a few minutes next to the airport was just great. Being the first time to Bangladesh, having heard of bad experience about the city traffic, while considering the need to catch a morning flight, this place was a perfect choice. Even though the hotel is in close neighborhood of the airport, noise didn't come in and you could have a comfortable good sleep. However, it wasn't really pleasant when you check-in the room in the mid-night and the staff followed behind coming in to spray mosquito killer spray, leaving you with the smell of it. Would be much appreciated if they could do that before the guests' arrival. My room seemed to be next to the entrance of the fitness centre and it was a little noisy in the evening when other guests started going in and out, playing the music loud… Other than this, everything was fine. Shower was user-friendly and comfortable. Food was great, both room service dishes and buffet breakfast, though the Bangladesh style was a little salty (?). Staff have been friendly and helpful too. I will stay again for my next visit to Bangladesh. Thank you!!
Dear Guest, Many thanks for your kind review. we have notified the concern department regarding the mosquitoes spray and late night staffs. little tips when you request for your room. you may notify us of your room preference and we shall do our best to allocate your room accordingly. thank you once again for choosing Best Western Plus Maple Leaf Hotel for your stay in Dhaka. Maple Leaf Team.
I've just completed my second visit to Bangladesh. I again stayed at the Best Western Maple Leaf. My first stay was two week after they opened in 2014. This stay coincided with their 1st year anniversary of the opening in 2014. Even though the Best Western is a chain this hotel is more of a small bouquet hotel. The improvements to the facility was impressive . The roof top restaurant is open and serves BBQ. They have added a Spa areas for massage etc. The restaurant on the 2 floor improved the menu with great choice and also serve a buffet on the weekends. The food was excellent. As usual the customer serve is outstanding. This really is the choice to make for a successful stay in Dhaka. I highly recommend it.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. our valued patrons' reviews makes us work harder to make perfection in what we do. we care therefore we would like to make sure that the patrons gets the best of everything during their stay at Maple Leaf. kind regards, Maple Leaf Team Maple Leaf
Was my first time heading to Bangladesh and it was with some trepidation as there was some unrest. My partner had been staying at the hotel for some time and was quite positive. Arrival at reception was warm and welcoming. The hotel was quite new and the rooms reflected this. Fairly standard up to date decor in compact rooms. Bathrooms were very small but for a short stay were more than adequate. We used the roof top terrace a few times for drinks and dinner. A great view across the city and airport. We were lucky that it was not too hot. Service was a bit hit and miss and I think that cam down to the inexperience of the staff and a bit of a language barrier. They do offer beer and wine to foreigners but supply can be limited. The main restaurant which we used for breakfast is comfortable and there is a decent choice of food and the coffee was fine too. Overall it was a very good stay made even better by meeting the owner whose hospitality was incredibly gracious.
Dear Sir, Many thanks for your review. My apologies for the services. since we are training and developing our staffs so that we can groom them to our satisfaction. reviews such as this tool that we can develop areas where we are lacking. kind regards, Maple Leaf Team.
After a very bad experience on a poor hotel, I moved to this hotel, it was surprisingly good in service and quality, although its not cheap, but you wont regret to pay extra for much better service and quality. The rooms are not big, but very modern and clean, it can provide you a very comfort stay during your trip, This hotel is only 1 year old, everything still feeling brand new. The breakfast was also very good buffet type and many varieties. The top floor (roof top) Grill restaurant is a must to go during the stay, the food and service are so good, although its top floor, you won't find much good view as Dhaka is not a very beautiful city at night. Anyway, I had great stay in this hotel and I sure will pick this one again on my next business trip.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. we hope that roof top restaurant was preferred outlet for your dinner on your next visit. kind regards, Maple Leaf Team.
I stayed at the Maple Leaf for one week. It will be celebrating its first anniversary very soon. It is very convenient to the airport just 5 minutes away even with Dhakka's famous traffic. The restaurant had a varied menu and everything I tried was very good. The breakfast was very good compared to other hotels I have stayed. Clean rooms, comfortable beds, a responsive staff. I'd stay here again.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. we also have a wonderful Dinner buffet served on the weekends. when you get the next opportunity to stay with us. I would recommend you to try it out. kind regards, Fahim Rahman
west window room of better than east side room . Its has large window ..... near to airport . There customer executive and sales and marketing employe behavior's is commendable. Food is testy and good . .
Dear Sir, many thanks for your kind review. our inspiration to work harder comes from a patrons word of satisfaction. so that we can work harder to make our guest feel at home. kind regards, Fahim Rahman
A very nice hotel. Located close to the airport with a good airport shuttle. The rooms are meat and well maintained. Restaurant has good Indian and continental style food. The breakfast is varied and complete with a lot of choices. A good hotel to stay in Dhaka.
Dear Sir, Many thanks for your kind review. i would like to thank you for choosing BEST Western Plus Maple Leaf as your hotel in Dhaka. just so you know there is a newly opened restaurant at the top, that you may like to visit on your next Stay with us. thank you, Fahim Rahman
Very nice Hotel, I enjoyed my stay at this hotel, I stay there 3 nights on 18th sept. came from ItalyStaffs are very polite and professional, specially restuarant staff wellcoming with smile and greet with well manner , everytime when I come to the Restuarant. And Breakfast Buffet is all organized . You can find all kind of foods including cheese, freash and mouth-watering local fresh fruits. Healthy soups and many verity of Bakery selections! These Bakery goods are in par with European 5 star Hotels! They are serving fresh juice & freshly brewed coffee , I think its the best Breakfast I had in dhaka city. I had 2 dinners at the hotel restuarant , the food tested excellent, food quality & presentation was 5 star standard, I strongly recomended this Hotel. Overall its a great Hotel! We will come back again!
Dear Sir, Many thanks for your kind Review. we aspire to do even better in coming days. Your Positive reviews are a motivating factor in giving our best to our valued guests. kind regards, Fahim Rahman
We stayed at this hotel for 2 nights a few days before Christmas 2010 and it was everything I hoped it would be. It's well located off the Main Street and the main markets of the town and room we paid for (the attic loft deluxe) was probably the best hotel room I've ever stayed in. The included breakfast was good enough and the mini bar in the room not overly priced. The overall decor and feel of the hotel was great and it served as an excellent base to explore At dhaka at Christmas time. ! Thanks also to the small group of people who clapped and cheered when they saw us
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. We have a roof top restaurant that serves delicious BBQ food. hope you would visit it in your next stay with us. kind regards, Maple Leaf Team.
Good steaks and delicious chicken wings. However, did not care for the Thai soups. Service was very attentive. Manager came by and checked up on us. Great thing about the Tarragon Restaurant is it is open 24 hours. It's on the 2nd floor.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. kind regards, Maple Leaf Team.
The hotel is very close to the airport 5 minutes walking distance. The rooms are excellent with modern infrastructure. The staff is also very helpful. The roof top restaurant is also good. It's location is strategic to people who visit factories as a lot of time is saved in traffic. some good restaurants are also located within walking distances.
Dear Sir, Many thanks for your kind review. we hope to have you as our valued guests once again. we also have a wonderful Dinner buffet served on the weekends. when you get the next opportunity to stay with us. I would recommend you to try it out. kind regards, Maple Leaf Team.
Rooms are equipped with most modern fittings and furnitures. Very well decorated and they provide with excellent amenities. Food is upto the standard. Excellent staffs and very well behaved. Joy the Receptionist was very helpful and very well behaved. Overall I would say that it's was worth paying whatever the charge were. I would definitely stay here again if I have to stay at a hotel in Dhaka city although we do have a company Resthouse. It was worth staying here. Sharing some beautiful family suit room pic.
Dear Madam, Many thanks for your kind review, it is our honor that you have chosen BEST WESTERN Plus Maple Leaf Hotel instead of your company rest house. We would like to take this opportunity to thank you for giving us a chance to serve you as our esteemed guest. and in the process making an impression. hoping to have your as our guest once again in future. kind regards, Maple Leaf Team
I travel every month to Dhaka and have been constantly appalled at what passes for international hotels in Dhaka. The prices of the established hotels are day light robbery and an insult to all business people who had to stay in them because there were no alternatives. The food in most of these hotels was also second class at 6 star prices!. I have been using this newly opened hotel for a few months now and have enjoyed every stay. The rooms are very good and just what you need. The prices are correct so for once you can relax without thinking "why is this hotel ripping me off"?! The BBQ restaurant on the terrace is the best (I would eat there every single night without hesitation) The management are all very attentive in every area (especially the restaurants) and highly trained in the West at some of the best 5* Hotels in Europe. Is it perfect? not quiet but that has more to do with being so new and junior staff having to understand the expectations of international travellers - small example of what I mean is staff leaving room service trays in the stair well for later collection because they assume business people always use the lifts. I always check the fire exits ( don't you?). But this is far outweighed by quality of rooms, food, management and location (5 mins from Airport- my business is not in city centre),All rooms are double glazed so street noise is at acceptable levels. But if you are particularly sensitive to noise then all back rooms are silent. Oh did I also mention they have the best Ice Cream ? :)
Dear Mr. Andrew, Many thanks for your kind review. We hope to having you as our guests once again. kind regards, Maple Leaf Team
My wonderful experience started with airport pick-up. The greeter was waiting at immigration so I did not have to worry about how I would get to the hotel. They had my check-in ready to go and I received a very warm greeting from all staff. Mr. Hossain gave me his card in case I needed assistance during my stay. I am beyond impressed with the staff at the hotel: they were extremely friendly and professional. By the end, everyone knew my name. Overall the food was great; I expected to get sick in Dhaka but did not feel even a little sick at all during my 6 night, 7 day stay. The food quality is excellent. They have a variety of food options for lunch and dinner and their Western food is good too. The breakfast buffet could be improved (I don't normally eat chicken nuggets and chow mein for breakfast but they also have eggs, toast, and fruit). I also felt extremely safe in Dhaka as they arranged private cars for my business meetings around the city. Hiring a car through the hotel was convenient even if it was pricey. You did not need cash for this service as it is added to your hotel bill. A suggestion to the hotel: I recommend making the airport transfer complimentary, as the hotel is so close to the airport and transfer is otherwise a bit pricey. I understand why other hotels might charge for this, but many hotels offer the free service and are much farther away. While I am glad I was safe during my travel around the city, the hourly car hire is also very expensive, much more expensive than if you booked directly with the service, since the hotel charges a large premium. I suggest working out a daily price rather than hourly, as hourly hire was very costly when I had 10+ hour days. Hotels in Dhaka are very expensive, and this one is no exception, but I was happy with the service I received. Some other great features: they have a wonderful lobby to sit and work outside of your hotel room, but the room is also great for business travel with a desk area and chair. The TV service is fantastic with English news and entertainment channels. The shower pressure is some of the best I have ever had. The WiFi is fast and could handle all of my Skype calls back home. The hotel had no electricity issues. The hotel is new, and the room was very clean. At checkout, they will help answer any questions you have about your room bill and mine was very accurate. All of my food and beverage and car hire charges were clearly listed. Thank you for making my first of many trips to Dhaka a wonderful experience. See you in a few months!
Dear Sir, Many thanks for your review, we aspire to serve our customer in such a way that they remember us by the quality of service and dedication of our staffs. we take pride in our product and the positive reviews are the moral boost to do even better. kind regards, Maple Leaf Team.
Very close to the airport, only about 10 minutes driving. Single room is small but quiet, comfortable and very clean, air condition and free wifi work well everywhere. Staff are very polite and friendly, securities helped pull the car door every time we left or arrived, breakfast is hearty, you can find at least 3 kinds of cheese including blue cheese. I had 2 dinners at the hotel restaurant, the food tasted good, especially local cuisine, I strongly recommend beef masala, I think it's the best masala dish in dhaka city. overall it's a great hotel to stay for business
Dear Michael, we appreciate your great feedback. we are always working really hard to make the quality come first. So that out guest remember us by the best quality product that comes with the top quality service. your comment about the Beef Masala has been passed on to our production team. we feel it is really motivational for us get positive feedback from time to time. hoping to have you as our guest once again, kind regards, Maple Leaf Team
Great stay and comfortable. Staff are friendly. Very warm hotel when you enter the lobby, nice for everything. There is a roof to restaurant with a group of music band. Breakfast very good, overall I'm satisfied great great city hotel in Dhaka
Dear Elivia, we sincerely appreciate your feedback. Your comments are motivational for us. we aspire to serve you better, our valued guest. Hoping to have you as our guest once again n future. kind regards, Maple Leaf Team
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