Best Western Plus Texoma Hotel & Suites,  Denison

4.0/5  - based on 348 guest reviews.
810 N US Highway 75, 75020-1256, Denison, United States - See map
+1 903 327 8883 +1 903 327 8185

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 351 traveler reviews
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We welcome a number of academics to our Denison, TX hotel whether guests are here for Austin College, or an event at the nearby Grayson County Community College. For those looking for a romantic getaway, we're also nestled close to the gorgeous Homestead Winery. No matter what brings you to this part of the Lone Star State, whether it's a family reunion or an appointment at the Texoma Medical Center, staying at our hotel in Denison, TX that offers a comfortable, cozy and affordable night is the first step in making the most of your trip. Start your morning with a free, full hot breakfast that includes your favorites from piping hot waffles to fresh, seasonal fruits. There's also a microwave and refrigerator in every room, ideal for longer stays or for those who prefer to stock up on their own favorite meals. From the indoor pool and hot tub to the welcoming, southern hospitality, every detail at our Denison, TX hotel makes each guest feel at home. You'll be close to Martin Luther King Park, the perfect place to enjoy a stroll after a delicious meal. We have a number of service men and women who stay with us, and a visit to the Perrin Air Force Base Museum is a must. Feeling like some entertainment, head over to the Choctaw Casino where favorite table games and world class entertainment can be found. Whether you're a US Army Corps of Engineer visitor or simply in town to visit the Dwight D. Eisenhower Museum, there's something to catch the eye of every guest and it's located close to our property. Employees of DBSI Realty Corporation depend on us because of our prime location, and workers with Tyson Food Incorporated call us their home away from home. Guests staying at our hotel in Denison, TX who are traveling with the Douglas Distributing Corporation especially enjoy the fast commutes. Reserve your relaxing stay at the Best Western Plus Texoma Hotel & Suites today! Enjoy your stay!

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Room 1

Guest reviews


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based on 351 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
194
Verygood
 
84
Medium
 
31
Poor
 
24
Horrible
 
18
Business Business 89
Couples Couples 74
Family Family 126
Friends getaway Friends getaway 16
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Texoma Hotel & Suites,Denison
  • 5
    « As Joey from Blossom would say... WOAH »

    I drove up to a wonderful building and impeccably landscaped property, with wide parking spaces (if this was designed this way great job) while this was impressive the real treat started when I walked through the front doors it was as if the hotel had sealed behind the sliding glass doors an experience it wanted me to remember for many years....and remember I will! I was promptly greeted by an AMAZING, FRIENDLY, KIND, FORETHINKING front desk attendant named Tamara. Tamara was not only helpful, but it was late and without even asking she had me set-up in a room on the first floor close to the door so I didn't spend an hour getting my belongings to my room. You dont always see this kind of service so it was a refreshing change from the norm. Then I walked into a wonderland of cleanliness it was as if the magic cleaning fairly dashedthrough my room waiving his/her magic clean wand all over everything and ever inch of the room. I have stayed in many Best Western Pluses and have been so letdown.....but not here. The room decor was inviting, peaceful, and modern. My room furniture was in great condition and comfortable. The bed was more comfortable than my house beds. I am 2 stays away from being a Diamond Select Rewards Member and I'm telling you that this hotel is in my top 3! I stopped staying in the Best Western Pluses because many of them are a letdown but not here.....STAY HERE you will have no worries!

    5
    « Nice hotel, close to Lake Texoma and Choctaw »

    Hotel property is nice, appears to be new or recently updated. We chose to stay in Denison so we could spend a couple of days at Eisenhower Park on Lake Texoma. The hotel is less than 10 minutes from the park entrance. We were able to spend our days at the park, come back and cleanup and then go to the casino in Durant for the evening. Very convenient.

    5
    « Wonderful stay at the BW »

    My new favorite Hotel. The staff is super friendly, super clean rooms, great breakfast and most important.....SUPER COMFORTABLE BEDS!! I recommend the Best Western Hotels to everyone traveling. The BW is where it is at. ;-)

    5
    « WOW! BW has changed! »

    FYI - Best Western own zero hotels, 100% are franchises so it is often hit or miss. This is a hit! Very nice, indoor pool, OK breakfast but very close to many eateries! Wonderful Ice Cream place next door. One thing too many hotels are reluctant to do is to challenge little kids running unsupervised and this one is no exception. I was ready to call DFACS

    5
    « Denison Best Western »

    I stayed here the other day for one night on a business trip. This was a very clean, well-lit, and up-to-date hotel. The room was very clean and the bed was very comfortable. If you're in Denison, I would recommend this hotel as a comfortable and affordable place to stay.

    5
    « Mrs »

    I am completely amazed by my experience at the BW Plus Suits in Denison, Tx. While staying there on an emergency situation, the lady behind the desk, Sharon, was absolutely delightful. I honestly was not the best customer at first due to a long drive and stressed. She never once lost her smile and always replied back with a positive upbeat answer. At 2 am in the morning she was very professional to me and had the best hospitality. (Which was needed as my father was undergoing major surgery the following morning) After I poured my heart out she gave me my room key with a huge hug. Again, I needed that. Unfortunately I was unable to sleep due to the stress but my room was extremely nice and comfortable. I went down stairs early as I couldn't sleep hoping Sharon had a listening ear with fresh coffee made. Not only was the coffee ready, she was making breakfast a bit early due a few people who had early departures. From working desk, getting breakfast ready, and calming me down, she is a pretty special lady. I travel all over and it's not just about the quality of hotel. Hospitality and kindness is amazing and BW+ in Denison has that. If you ever have the pleasure of meeting her you would understand. Much thanks to you Sharon, I look forward to seeing you soon under different circumstances.

    4
    « 5 star hotel, zero star breakfast »

    The hotel is pet friendly, right off the highway with an indoor pool/hot tub. It was halfway b/w Austin & Kansas City & half the price of any other hotel that allowed pets & had an indoor pool. The low cost had me worried, but I gave it a shot and am glad I did! The "ok": The pool/fitness area was nice, the only drawback is that the pool is way to cold to get in even though it is an indoor pool. It was like getting into an ice bath. The hot tub made up for this by also being cooler than most so I was able to stay in it for awhile. The pool had plenty of seats and the hot tub was large enough to fit 6 adults without being uncomfortably close to each other. The bad: breakfast. This was disgusting and pretty much inedible. I left and went to get a fast food breakfast instead. This was seriously the only bad thing about the hotel. The food was either missing (as in not being made that day for some reason) or badly overcooked. The biscuits (on their own and on the pig in blankets) were so charred they disintegrated when sliced, there was no bacon despite a sign and place for it, they only had over-hard eggs (with powdery/crumbly yolks and brown crispy whites), burned on mix in the waffle maker smelling up the place and causing every waffle made to also burn, and a toaster that didn't work. The sausage patty's looked like overcooked hockey puck versions of McDonald's sausage and were so hard you couldn't slice or bite into them. The cooks did not seem to care to solve any of these issues, bc even the "fresh" batches of food they brought out were like this. The good: literally everything else! The room had a king bed and a nice separate sitting area with a super comfy couch and chair around a coffee table and end table. The TV worked well (although some movie channels and some type of written "available channel" list would have been nice). There was a refrigerator and microwave, a good sized desk, a bench for the end of the bed, and a nice sized (but nothing special) bathroom. The room was clean and much larger/nicer than I expected for the price. The bed had clean/crisp sheets with a nice comforter, was very comfortable, and had plenty of pillows. Lighting was adequate, but the bedside lamp and entry ceiling light worked off of the same switches, so you couldn't have the bedside lamp on with turning on the entry light which was a mild annoyance but not worth losing a star. The TV could be adjusted to be seen from the bed or the living area, which was very comfortable. I usually don't use this part of a room because the couch and chair are almost always too hard , but this was a very pleasant setup that I enjoyed having. I worked here instead of at the desk. The front desk staff at this hotel was first class all the way. When I checked in she made it a pleasant and smooth experience. She went out of her way to be helpful and make me feel welcome and at home. The lobby was in pristine condition, giving the impression of a much more up-scale hotel than a typical Best Western. Most of the "plus" brand of BW really does qualify it to at that up-scale end of the hotel spectrum. Checkout went just as smoothly, they offer an express option, but I needed a receipt so I stopped buy the front desk anyway. I was in and out in under 5 minutes for both check-in and out, and the only reason check-in was longer was because I had asked a few questions about the area and we had a nice conversation since no one else was waiting. The parking lot was well lit and the area felt safe. Wifi worked well and was fast. I am an admitted hotel snob, I stayed here because I had to stay SOMEWHERE. I had low expectations, but it was one night, it was pet friendly, and it had an indoor pool at a decent price. I was very pleasantly surprised at how fabulous my stay was and I would definitely choose to stay here again. I highly recommend this hotel, it is one of my favorites I have stayed in!

    4
    « Another Great Stay :-) »

    Stayed here in Jan after huge reservation snafu @ BW Markita in Durant and was so impressed than I happily returned again to BW in Denison even though it meant going 20 miles out of my way to do so. Check-in was a breeze ~ smiling Tamara at the front desk was welcoming, quick & efficient which means a lot when you are road weary. Love the automatic front doors. My room was modern, spacious, spotless and well appointed with fridge/micro and flat screen TV. Bathroom was immaculate. Free wifi with great signal. Slept well on super comfortable bed with nice linens and fat, fluffy pillows. Receipt under my door in the morning expedited checkout. Didn't partake of the continental but it was well tended, and smiling Mary at the front desk was helpful as I had a question with my paperwork. Rooms of this calibre typically run well over $100 in other cities which makes this an outstanding value. Note: situated on a 1-way NE frontage road so take care if you are traveling southbound on US 75 next morning to utilize the SE driveway out of the parking lot onto Rocky Lane :-)

    4
    « Weekend at the pool »

    We only went here because they were the only ones in Sherman or Denison Tx that had a working indoor pool and hot tub. But I have to be honest the room was amazing and the breakfast was just as good. Along with the hot tub, (because the pool was freezing) it was a great experience.

    4
    « Excellent stay »

    Worth staying at this hotel. Great rooms and friendly staff. Well kept and clean. Breakfast was great with plenty of options. Very little noise from the highway. Only 20 minutes from the casino. Stay here.

  • 5
    « Nice place! »

    Pulled off the road after 12 hours driving in rain, heavy traffic and construction. Great retreat after a long day. Huge clean room and easy checkin. I booked online for a better rate. Highly recommend!

    5
    « Denison Tx Trip »

    Best hotel in Denison tx! Friendly Staff, Clean and comfortable rooms, excellent rate when booked at priceline. Hotel is modern and clean Breakfast was hot and ready every morning and was above par for a hotel!

    5
    « Great hotel for the price »

    Compared to the other hotels in Denison Texas this is a wonderful place to stay. The rooms are clean the price is good and the staff is friendly. The area is around some great restaurants. I would recommend this over the other nearby hotels.

    5
    « Rocking the House »

    This Best Western Rocks they go out of their way to make your stay fantastic and they are always friendly and courteous. I will always stay at This Best Western when I am in town that way I know I will always have a great time.

    5
    « Quality at a Great Price »

    The room was very spacious and comfortable and the price was extremely reasonable. This was a great location, just down the road from Pottsboro, where I had business the next morning. There were several places to eat nearby, a plus after a long drive. I would definitely stay here again of I was in the area.

    5
    « Repeat Customer »

    This is a great place to stay! The staff is always friendly and ready and willing to assist if you need anything. The continental breakfast is just right. The hotel and rooms are always clean. Nice hot shower! The exercise room is an added bonus for the price. This is our top choice when staying in Denison.

    5
    « Excellent staff, great place to stay! »

    Front desk clerk was very friendly, and extremely helpful. Pool was great, and slept like a baby. Great overall experience with Best Western! I would refer this hotel to friends, family, and strangers alike.

    2
    « Beware! »

    The hotel was clean and beds were comfortable. The owner wouldn't honor the pricing I found online but ended up booking through the lobby because we were in a hurry. The TV remote wouldn't work properly and there is no water pressure in the shower, but otherwise good experience.......until we check out. Our truck was broken into overnight. Although the front desk offered to call the police we waited about 15 minutes for her husband/owner to get to the hotel and advise of the security cameras. He didn't come outside (where we were waiting) and when I revisited the lobby, he was too busy taking reservations. The front desk advised there weren't any security cameras on "that side of the building", only in the front. We had over $1,000 in items taken from our truck and of course they aren't responsible. Not that I wouldn't anticipated for them to be responsible for the theft, but feel they should have security cameras around the perimeter of the hotel. We later were told there have been armed robberies there and also shootings.

    3
    « Quick Overnight »

    It's nice and clean and breakfast was good. Front desk not very friendly. :( No bath soap or wash cloths in room. Other than that it was nice. Too bad the staff wasn't friendly?? Breakfast is eggs, sausage biscuits gravy pigs n blanket, pastries , yogurt n cereal with a basket of fruit. Oh and waffle maker:)

    5
    « Enjoyed our Stay »

    We have not stayed at a Best Western for a very long time, but based on this location will stay again soon. Clean, well kept and friendly staff made it a great choice. Will stay here agsin when in the area.

  • 3
    « Nice enough place to stay »

    Stayed four nights, Thursday through Sunday. Room was clean and nice with good amenities. Housekeeping did a fine job. The room was quiet except for when someone upstairs was continuously running up and down the hall, stomping as they went. Not the hotel's fault. Bed was comfortable, plenty of hot water and good TV reception. The Wifi was really good - no slow connections at all. My only gripe, and it's a small one, was that when I arrived around 11:30 AM, they wouldn't let me check in early without paying a $25 (I think) fee. It's not worth it to me so I declined. I would be more understanding if they were a really busy place with a ton of guests to handle, but they weren't. The breakfast that is included is okay, if a little bland. They have prepared in advance, fried eggs and sausage and/or biscuits and gravy. Also, oat meal, cold cereal, and a a waffle iron and batter, coffee, juice, some pastries and a little fruit. Pretty average breakfast fare. Not the worst place to stay, but not the best either. One last thing, if you need to head south on Hwy. 75, getting back on the highway takes a little more effort than getting off at Exit 69 did. Just a heads up to check that out before heading out the door.

    5
    « Last minute search, great results. »

    Just a quirk to stop at this hotel, as we had driven about 12 hours on the road. What a great hotel. From check-in, Sharon, was very cheerful and welcoming to us. Our room was a King bed and was very clean and well appointed. The hotel room was very quite, not being able to hear neighbors and such. The morning breakfast was very good and there was a nice selection of foods. Coffee was good and hot. Parking was convenient. I usually don't give an A+, but there was nothing about this hotel that wasn't A+.

    5
    « Really nice ...... »

    This is my third stop on my way from Florida to Colorado and I decided to try my first stay at a Best a Western Plus. This place is very nice. It's actually one of the nicest places I have ever stayed and today the price wasn't bad at all. The rooms are big, modern, clean, many amenities, staff is really welcoming and I recommend it to anyone. If you get the online price you can save a lot also. I didn't book online though because it's my first stay at one. I'll be on the lookout for another tomorrow wherever I end up. Highly recommend...

    2
    « Check Bed »

    The bed had blood spots that looked to be stained not sure. The staff was vacuuming at like 9-10pm at night. The sheets had some dirt on it. The morning staff didn't seem to care to much about it. The positive is the young man who checked us in was great.

    4
    « Convenient Location »

    I stayed at this hotel while visiting family in Sherman, Pottsboro and Denison and it was very convenient to each location. I didn't use the indoor pool or fitness center but they both looked well kept. My room was average but clean and the breakfast was good with several selections. The staff and other guest were very friendly. It's not great but I would stay here again for the location.

    1
    « Rude employees »

    This hotel is a joke. They charged us 200.00 for smoking in the room and we don't smoke. The customer service was horrible. The manager would not come down and talk to us. The hotel smelled like dog pee and poop.

    2
    « Watch your money »

    I made an online reservation for this hotel as a Rewards customer. The rate was to be a total of $61...was total that I had a reservation for two weeks later when I tried to check in and that it could NOT be cancelled because of the Rewards Advantage...never made a res for that date!! and to be put in a handicap room...had to call customer service while at the desk and ask that it be cancelled and stay changed to today...at a higher rate as it turned out. Manger told me a charge would be made to my card of $5 for incidentals. I thought this was a low but I agreed. A charge of $25 was made instead. It is not the amount, it is the honesty of the people in charge. I was told the $25 was a "smoking charge"????? I don't smoke and told them this. The money is supposed to drop off in a week or so but we'll see.

    5
    « Review »

    Was an awesome stay! Very friendly and funny staff! We had an issue with our air conditioner and immediately fixed the issue and made sure we were as comfortable as can be! I highly recommend this place if you're making a stop on your way to Oklahoma or to the DFW area.

    5
    « Great Family Weekend »

    The staff helped us enjoy our family reunion with their professionalism and kindness to our family. The banquet room was nice, clean & comfortable. Our guest rooms were also nice clean & comfortable. This was our second trip to this hotel and I'm sure we will return again

    5
    « Great Stay »

    I booked this hotel online. The pictures of the room were exactly as we found when we stayed here. The front desk staff was pleasant, courteous, and efficient. Ck-in went smoothly as did ck-out. The bed was probably one of the most comfortable we have encountered. I wish our bed at home was this nice. Breakfast was eggs and sausage and very good. The coffee was delicious.

  • 5
    « Our visit here! »

    This is the second time my husband and I have stayed here and on both visits we have enjoyed our stay. The amenities were very pleasant as they have a hot tub , pool, things that I love , free wifi , computer areas to do work downstairs and comfortable work areas in your room as well! In the morning there is a breakfast area available from 6 am to 9 am and they have a variety of things that you can prepare for yourself and enjoy downstairs or take back to your room! The location is perfect if you are on the go as it is located right off the highway and near various shopping and places to enjoy a meal. I would recommend this place to friends and colleagues alike!!

    1
    « Placed in the same room three times with no phone, coffee, towels and double charged. »

    The service is really bad. I had a deal with Vijay "the owner" that I could stay for $60 per night. His new manager took my payment and ran it again for double the price. Vijay has a special needs kid that knows my special needs kid and even though I took care of her, he ripped me off. Don't get ripped off by Vijay like I did. He acts nice but, don't be fooled like me and Beverly were.

    5
    « Best Western »

    I chose this hotel for their pet friendliness, and the price, and was extremely pleased with my selection. They did tell me at check-in that the bill would be $25/day for pet incidentals, but that charge never appeared on my credit card. The staff was very helpful and friendly. The beds could have been softer, but the excellent service far surpassed the bed issue. Would certainly stay here again.

    4
    « 5 night stay. »

    Very nice and clean hotel. The owners were very friendly and accommodating. Convenient location and close to restaurants and shopping. Rooms were large and well appointed. All my needs were met for my business extended stay. The only thing that I would recommend, to make this a better stay, would be to "mix" up the breakfast a little. The same thing for 5 days was a little mundane, even though it was good. I would stay again if in this area.

    5
    « Return business trip to Denison Texas »

    My experience to the best western Denison Texas is wonderful every time I return I will always stay there they have a very caring staff and everyone there goes out of their way to help you I look forward to my return trip

    1
    « So you were thinking of staying here...DON'T! »

    I had a reservation for a king suite. The SOLE purpose for staying at THIS property was an American Express bonus opportunity for a $100 spend. I also indicated that I would be arriving late, likely after 7PM. Upon arrival, I was informed that the suites were ALL down for maintenance and had been for apparently at least a few days. No explanation as to why their system allowed me to book the room. I got stuck in a room with two queen beds that failed to meet the spend threshold for the bonus, but I also knew it was late enough that booking elsewhere was not a viable option considering I needed a decent night of sleep (poker tournament today). The bed was the most uncomfortable POS I have ever tried to sleep on, and the pillows are a joke. There are four pillows on each bed that are barely bigger than a throw pillow like you might use on a sofa. Uncomfortable bed and crappy pillows do NOT make for a good night of sleep... The alarm clock was not plugged in, so I had to fight with the center table to get the clock plugged in. The television remote would only work to power on the unit and adjust the volume. A trip to the front desk was necessary to remedy that issue (seems they have some sort of sensor that was not properly affixed). At the same time the desk clerk was coming up to fix that, a family with kids coming from the pool had discovered that their keys to the room were not working. Oh, and the housekeeping crew does not seem to believe in thoroughly vacuuming the room on anything resembling a regular basis. So, if you need a property that won't honor your reserved room, puts in you a room with crappy beds and a television that is balky with floors that are in desperate need of cleaning, then yeah, this property might be for you. However, if you like a property that actually follows through on reservations...look elsewhere. At checkout this morning, despite the sign saying each BW property is independently owned and operated, the young lady tried to blame the reservations issue on 'corporate.' Oh, and if you are on the third floor, get drinks and snacks elsewhere...the bill acceptor for the machine was not even PRESENT. Not broken...actually MISSING. It would seem that Best Western Corporate has absolutely zero standards for what qualifies as a "Plus" property.

    4
    « Birthday Get-a-way »

    We came to Denison for a birthday surprise weekend. We stayed here for 2 nights. The hotel rooms were very roomy and beds were comfortable. The TV was a bit small for the room size but we managed for as little as we watched. We had car trouble while there and the hotel allowed us to have a late check-out which was very nice. At least we could stay in our room and not be stuck in the lobby. Not sure why a hotel in Texas have inside pools...that was the only thumbs down for us.

    2
    « Needs improvement »

    We checked into the Best Western Plus Texoma expecting to stay three nights. The front desk attendant was extremely helpful and kind. Once we entered our room we noticed a stale smell-- and rather than being complainers bought a candle, after all it was a budget hotel. The breakfast was extremely weak: over-cooked/burned pigs in a blanket, some strange fried eggs, and make-it-yourself waffles my kids said tasted sour. The hotel was clean and seemed in good condition but the strange smell and lackluster breakfast were more than we could handle for more than one night. I don't plan on returning to this property. The price per night is attractive but buyer beware.

    5
    « Great stay! »

    Helpful staff. Hot breakfast. The room was nice and cold with the A/C on, not stuffy. Good location and parking. Nearby restaurants to have dinner or breakfast at. Walmart was close by if you needed anything.

    5
    « Denison Best Western Review »

    This was a good value for the price. Clean, convenient, plenty of eating places nearby and good location. I try to stay at this hotel when I am in town visiting family. There was also shopping nearby (to include Walmart).

  • 4
    « A quick overnight »

    The Best Western was very good. We were just passing through on our was to somewhere else. So we primarily slept, showered, ate breakfast and moved on. The breakfast service was a challenge; but all else was great.

    3
    « Problems Here »

    We had problems and staff did not put their best foot forward in trying to correct them. Heating/cooling system fan ran continuously and we could not get anyone to explain why or correct the issue. Lighting in room was horrible to try and read by.

    5
    « Comfortable »

    This an exceptional BW Plus for the money. I stay here around 5 nights per month over the last several years. The staff are really friendly and helpful I would recommend 100%, It is worth every penny.

    4
    « Excellent Value »

    I picked this location as I was driving towards my destination. It was a great decision. The cost was very reasonable and the room was outstanding. The front desk and restaurant staff took care of my every need.

    5
    « Great place to stay »

    We spent a night here as an alternative to staying at the casino hotel close by. Rate was reasonable, facility is nice, rooms are very clean and the free breakfast was great! We also used the indoor pool and it was very nice as well. It's a good place to stay in this area!

    5
    « Great hotel..!!! »

    Me and my husband plus our kids we enjoy our stay here ... the staff is willing to go above and beyond to make you happy plus the staff is very caring I love the great hot breakfast in the morning.. to much to choose from!!! The indoor pool and hot tub the kids loved.. we even stay an extra night because the kids had a great time.. we will return soon to denison and stay here..

    5
    « Best Hotel »

    We got there around 7pm we used the pool hot tub was very relaxing after 8 hours of drive ....they let us use the pool until 11:00pm in the morning the breakfast was excellent the checkout person "kim" was great and friendly we'll be staying whenever we visit denison again:)

    5
    « Friendly place »

    Whenever I am in denison I will stay here ...the staff is very nice they also have great hot breakfast...I also like the idea of having a gym and business center plus the indoor pool and hot tub was very relaxing will stay again for sure.....

    3
    « Too Dark »

    Checked in to BestWestern Plus, in Denison, Texas at around 10 pm on Sunday, June 25, 2016. I have stayed here before on the way to Branson, Missouri from South to Texas and has always been a good stay. The hotel decor is nice and the staff was nice and helpful and we got a good rate on a handicapped King suite on 3rd floor. When we got to room it was cold so I tried to adjust thermostat to and it took a while to shut down. I had trouble with the television remote and asked for help at desk tried her suggestion but still had trouble. Room itself was nice and bed was comfortable, but bed was extremely high which was very difficult for my handicapped wife to get up into, she suffers with Multiple Sclerosis (MS). And the handicap shower was a tub with one bar which is hardly accessible. After using shower floor was a big puddle of water, because shower pressure was so strong it leaked around tub. Also in bathroom lights were so dark it was like a dungeon and there was no fan so room steamed up quickly. Also , the refrigerator was inside a cabinet , where it was wet under the door and the refrigerator was also wobbly. Lighting in the room was also too dark , except in the morning when light came in from the curtains because they would not close all the way. Breakfast was ok. I was very disappointed in my stay and not sure if I will stay here next year.

    3
    « Clean hotel but carpet in rooms is gross »

    The main parts of the hotel are kept very clean and the staff are nice; however, the carpet in the halls and rooms is very gross. Our room had a wretched smell of dog urine. They graciously moved us.... but to a room with large/gross carpet stains and the room smelled of air conditioner mold.

  • 5
    « Here's your rest stop »

    On the way to Dallas, this is a great place to stop and have an enjoyable rest. Great staff, updated rooms, plenty to eat for breakfast. Rooms are updated, atypical "up town" soaps and shampoos, well appointed.

    5
    « A very quiet and comfortable hotel »

    This is a very nice hotel. The staff are also very nice and also helpful. They do keep up the property, so much so that we got paint on our hands and arms from the furniture the first night. By the next day there was no more wet or damp paint in our room though. The artwork is very pleasant to look at and is located in the hallways and in the lobby. My son and I don't drink at all but we do miss the happy hour. It is something to look forward to. This is the second time we have stayed at this hotel and it looks just as nice two years later. Some pluses: a nice breakfast, guest laundry (one washer, one dryer), computer room with printer, beautiful main level men's and women's rooms, indoor swimming pool plus hot tub, a very good exercise room with one set of free weights, leg lift chair (usually don't see this at hotels), treadmill, bike, elliptical, a very nice exercise machine, Direct TV, TV and music on some of the machines, and maybe more. We had a suite with a very nice separate bedroom that had its own window, television, nice chair and table, and king size bed. The main room had a king size bed and pull out couch. The suite has a nice size refrigerator and a microwaver. There are lots of electrical outlets and lamps. There is a nice desk with a reading lamp. There is nice artwork in the room. There is in-room coffee and an ironing board and iron. This about sums up this very nice hotel.

    2
    « Clean it up »

    Personnel absolutely great. Room cleanliness was not. Crackers on the floor, used bar of soap in the shower, hair in the bathtub. The hotel has the potential to be excellent but they are having housekeeping issues.

    1
    « Bait & switch »

    Request a room and type of bed configuration - take what you get. They don't tell you what you get, you have to go to the room to see. Lighting sucks, lights in bathroom are so dim you cannot safely apply eye makeup. Lights in the main room are worse than the bath area. You have to sleep with the main light on to get the electrical outlet to work for medical devises.

    5
    « Wonderful stay »

    The entire stay was very nice. The staff was always available and helpful. I have recommended this hotel already to others. There are a few stains in the hallway on the carpet but the room was very clean and nice. The breakfast was very nice as well.

    5
    « A rocky checkin but, a good stay »

    Had an issue checking in with the room type I was given vs what I'd reserved but it was resolved. Other than some road construction nearby, it's a great location and very clean/comfortable. Fast food restaurants within walking distance.

    1
    « Reservation and Check In/Out was horrible »

    Booked rooms for artists traveling that had to wait even longer to get in to their rooms because of the confusion of the hotel staff. First, they couldn't find the reservations and tried to reroute me to expedia, which I know I didn't use. I get expedia and the phone with them, and once confirmed that it was not through them, the BW rep then tried to say they had computer problems. By then, we were unable to book 2 of the rooms because now they're unavailable and we couldn't get the discounts that we would've had because they were online. To top it off, they accepted my payment for 1 room over the phone. For the 2nd room, I was informed I needed to be there in person for them to authorize it. To make this nightmare shorter, they still charged the wrong card and now I can't seem to get anyone on the phone to correct the problem.

    4
    « Best stay o date »

    Staff was most friendly and helpful we have experienced. Always very willing to go the extra mile to meet our unusual needs. Able to assist with computer hookup problems and directions to various facilities

    5
    « Nice place and good staff. Needs outside outlets. »

    Very clean lobby and room. Staff was very courteous and kept breakfast items refreshed. Not a very good place for Boat parking or if you need an outside outlet. Staff is unsure where an outside outlet is as well.

    1
    « Hotel is nice staff SUCKED »

    1st when you walk in the lobby it was hot, humid like 90 degrees. Thermostat in lobby is set at 80 degrees. The halls are just as hot. 2nd we had a Best Western travel gift card and the front desk clerk Sharon had no clue how to do it so she called Kim Patel down who also did not know how and she is a mgr. They would not let us check in for over 50 minutes because I would not agree to the charge because EVEN customer service told them they were wrong! My family had to wait in the sauna lobby until they finally figured it out. While Sharon and Kim tried to figure it out they stood at the counter laughing at our family because we had to wait so long to check in, saying how stupid it was because of the amount . It is a Best Western promotion they should know how to do it. Guest complaints finally got her to let us in our room and she was complaining because our rate was low and we were using our gift card. The person Sharon said we had until noon for late check out. At 11:05 they were knocking on the door and Kim Patel called and said "are you going to check out or not" I stated we were given late checkout until noon by Sharon and you were right there when she told us. She states it's only 45 minutes so I guess I won't argue about it . We'll gee thanks it is your job after all. The room was nice and clean beds were okay. Breakfast was cold except for the waffles. The indoor pool was ice cold and the hot tub would not get hot. THE STAFF NEEDS SERIOUS TRAINING IN CUSTOMER SERVICE. very disappointing for a Best Western Plus. Go to the Holiday Inn Express across the street it is so much nicer and did the staff is too

  • 4
    « Very pleasant stay »

    There is construction at the interchange with US 75 - so traffic was heavy. Exterior and interior of the hotel is very nice. Large breakfast room - good quality of breakfast too. Room was very large and it was clean - good TV reception. Bed very comfortable. Quiet. Indoor pool - did not use it though! The price was excellent! It is only a few miles from a Casino - very convenient - very surprised on the value.

    5
    « my husband works and we have a dog »

    I travel with my husband for his job. I am blessed to have that option and do enjoy it. Not many hotels allow a pet and if they do they want to much money that is not refundable. I have stayed in two Best Western hotels. One in Denison and one in Austin and they were both great. The one in Denison only put a hold on 25.00 that transferred from day to day for a deposit and nothing was ever charged to my card. Im sure it would have if there had been any damage to do my pet. If you are a good pet owner and take you dog out there should be no problem. The hotel in Austin did not even put a hold on any funds. Again if there had been any damage they had the card number to charge but there was no damage and no charges. As for the rest of the services they were great as well. Breakfast, house keeping etc all super. I will always stay at a Best Western when i can. Safe and happy traveling to you all.

    3
    « Pretty grounds, average room, fireflies at dusk »

    I usually stay across the highway at the La Quinta when I overnight in Denison, but this Best Western offered a better rate this trip. My room wasn't ready when I arrived early, and Kim at the desk was very courteous in explaining they were sold out on back to back nights and housekeeping was behind. It was an ok stay in room 216 with these exceptions: 1. Curtains were extremely stained, and it looked like there was a serious leak in the ceiling by the window. 2. The eggs and sausage were cold on the breakfast buffet. 3. I couldn't get the Rangers baseball game on TV. 4. I asked for a paper receipt under my door but that didn't happen. To end on a positive note, the public areas were beautifully decorated and the outdoor landscaping was very attractive. I got an excellent pizza just down the road at Lili's, and two sides of the hotel faced green space. I saw fireflies at dusk, which made me very happy!

    5
    « Hard to get to »

    Check in person looked to have been swimming or sweaty not sure which. She was friendly even though dressed extremely casually. This location allows pets and there were several large dogs hanging out on the small swatch of grass by the parking lot. One dog not on leash got away from owner. I had to wait to continue while dog was retrieved. Someone had tracked poo onto rug at side entrance. Spa was in working order and also fitness equipment. Bed was very firm for my comfort level.

    4
    « Great place to stay »

    This was my second time staying at this location, and will be the only place I stay when in Denison. Clean rooms, great brakefast, friendly people. It's was close to many restaurants and easy access to the highway.

    5
    « Great value »

    We were upgraded to a King suite. Breakfast area was quite spacious and open. Breakfast attendant was especially pleasant and helpful. Elevator was quick every time. Quiet and pleasant accommodations!

    1
    « bad customer service »

    Our room had a pile of bed linen on the bench in the corner, don't know if it was clean or dirty. The shower had half opened & used shampoo and bar soap in it.The TV remote would only work in one spot of the room. When we checked out the next morning I told the gentleman at the counter about the problems, he said his manager would be in that afternoon and would be in touch with me. I have yet to hear from the manager. This is unacceptable in my book.

    4
    « BW Denison, TX - Great Place to Stay »

    Denison best western was nice quiet and clean. We have stayed twice now and would recommend this hotel to all our friends and family going through texoma area. The staff was so friendly it made us want to move to denison

    5
    « Comfortable & Clean »

    I love staying here - such a nice hotel and great service! The rooms are clean, beds are comfortable and the people are helpful and friendly. I stay here a lot and on the occasions where I have had an issue, they have been quick to take of me.

    5
    « Leisure weekend getaway »

    This hotel is located right by the Texas Oklahoma Border. The hotel is very clean and is totally updated. There are many sites of interest very close, including the Birth Place of Dwight D. Eisenhower. Also there are two restaurants within walking distance of the hotel. I plan on spending many weekends at this hotel.

  • 5
    « Wonderful »

    Clean rooms, great staff, great breakfast. Clean pool area. Dog friendly. Quiet. Kid friendly. Hotel is up to date. Easy check in and check out. Pool isn't heated, but they have a jacuzzi that is to die for.

    5
    « Thank You !!! »

    Jose and Judy Thank You both so much for how we were treated during our 10 day stay with yall !! Thank you both for making sure our needs were met during our stay ! Every time i think about this Best Western i think Home Family and Professionalism to the T !! This is by bar the best place to stay in the Sherman Denison area ! I give it a 20 plus rating !!

    4
    « Nice hotel »

    Nice room, clean, kids enjoyed the pool- even if it wasn't heated. Vending machine on 2nd floor took money, front desk wouldn't refund. But overall I was pleased with my stay. Breakfast options were ok but quality was lower than I expected.

    5
    « Denison »

    I don't want to write a review but I can't get past the step without doing it. The hotel is a nice place to stay great breakfast indoor pool near the lake close to downtown short drive to the casino or shermen

    4
    « Pleasant experience and very updated look »

    The hotel is beautiful, and the rooms were very updated. The breakfast was wonderful with many choices, including real eggs, bacon, and sausage! The beds are a little too firm for my taste, but some people love that. The bathroom hot water took a very long time to get hot, but they probably fixed it after we reported the problem. The employees were very nice.

    4
    « Above average Best Western experience »

    Comfortable, clean room at a good price on a Sunday evening with our AARP discount, even though we were walk-ins without advance reservations. Friendly, helpful staff accommodated our need to have a late checkout Monday. Breakfast a little better than other similar places, with fresh, hot biscuits the top choice.

    4
    « Executive »

    Hotel is beautifully done, rooms are very large and are clean. Breakfast was good and all the staff was very friendly. Room prices are very reasonable. My only complaint was we were originally given a dirty room. We called down to the front desk, was told to come get a room key for a different room... as a business owner, I would suggest a different customer approach such as having someone come bring us a key to a new room vs hauling down 2 suitcases back to the lobby to retrieve a key. That kind of service would have been greatly appreciated and would have went above and beyond..

    2
    « Dirty »

    Will not stay again. Different than 2 years ago. Gym was filthy. Room was not cleaned properly. Yuck!! Spoke with manager about the gym. Spills everywhere. Dirty Carpet. Sweat stains. Dirty towels on the carpet instead of in a container. And the air on 76! Smelled like musty sweat. It clearly was not being maintained as I can assure you the use was not recent.

    5
    « Easy access to highway, comfortable beds »

    Attractive rooms and hotel. Several restaurants and shopping was close by. Bed was comfortable. Right off the highway; room was quiet. We will definitely stay here again. Wish there had been a city telephone directory at the front desk. Also wondered why there was not a Gideon Bible in the room.

    3
    « Classy, updated hotel, but.... »

    Beds were comfortable, breakfast tasty, hotel as a whole was classy and we'll done. On the down side, trash and dirt was found behind furniture, under the bed and behind the bedside tables. If the staff took care of this cleanliness, it'd be a 5

  • 5
    « Trip to see grandkids »

    The quality of the room was very good. The breakfast was very good but lacking a few options. For the price that we paid the quality was excellent. We would definitely stay there again. Leaving the hotel is a challenge to get to restaurants and back onto the freeway.

    3
    « Disappointing, But Price Reflects It »

    Stayed here several years ago to a so-so experience. Decided to try it again on a recent trip, based strictly on a decent rate. Bad decision. Upon entering the lobby, all lights were turned off and it was dark, not welcoming at all, in fact, I've been to wakes that were more inviting. We reserved the hotel MONTHS in advance, requesting either a handicapped room, or something on the first floor, wife has bad knees. We ended up on the third floor when the desk clerk couldn't/wouldn't honor the request. She seemed annoyed and distracted. Took a very slow and filthy elevator to the third floor to our room, only to find it was not cleaned. Dragged ourselves back down to the lobby again to wait for cleaning, which took about 15 minutes. The room itself was dated, but decent, bed comfortable. Breakfast was adequate. Unless price is your only criteria, I'd stay elsewhere, even for a bit more money. This is our last stay. The hotel just seems to need more active management, and better attention to guest details.

    5
    « Five Star at a great price »

    We have stayed twice and both times we have had a great experience. The staff is welcoming. The rooms are spacious. The beds are very comfortable. The breakfast is one of the best included with stay we have had. The price may seem too good to be true, don't let it fool you. We give a thumbs up to the Best Western Plus concept and this location is one of the best.

    5
    « Wonderful staff »

    If you are looking for a clean , friendly place to stay , then look no further ! i cannot say enough about this place ! Thank you to all the staff , you all go above and beyond to make your guest feel right at home

    5
    « Excellent stay and value »

    Great location. Hotel Staff was cordial, rooms were clean and breakfast was the standard. Modern 3 story with elevator. Very quiet area and rooms were available late in the evening. We would definitely stay here again.

    5
    « Awesome Hotel!! »

    Very nice, clean, new hotel with a friendly staff and upgrades to boot. I will definitely stay here in the future. Best Western has come a long way with stepping up to be on the same level with the nicer hotel chains but kept prices reasonable.

    5
    « Pleasant Stay »

    The hotel was a large facility, but very clean. I was surprise how quiet the hotel room was. beds were very comfortable. The bathroom was clean and even though there was a tub, it hand railings to assist with getting in & out. I only used the shower but I really appreciate the hand rails as I am a senior citizen and try to be very careful getting in & out of hotel showers that have a tub. In after thought I should have asked for a room more accessible for my needs. I wish there had been a entrance from Highway 75 frontage road, it would have made it easier for me to find the hotel.

    5
    « spacious »

    This hotel is by far worth the $. The rooms are exceptionally large and I've stayed here 3-5 nights a month for the last two years. Very seldom with any issues but when they happen, they are handled quickly. I'd recommend this hotel to anyone.

    2
    « Softball Tournament »

    I came here with a group of people, to start they had our reservations messed up so some of our parents waited hours in a conference room for a room to be cleaned. We returned to the conference room a few days later an the same pool towels that were on the counter the first day we arrived were still there, which is a telling sign it had not been cleaned. The maids never brought us towels when they cleaned our rooms, we always had to ask for them. Some of the rooms had there air conditioner freeze up everyday, to remedy they were given a box fan. We did not have a good experience and I will never stay here again!!!

    2
    « Avoid Handicap Room 221 »

    I stay at this hotel every year and typically enjoy it and have NO complaints. This year I waited a little too late to book so had to take what I could get which was a single room, king bed, handicap access rm 221. Obviously it does not get rented out much at all because it smelled of mold and mildew. When asking if I could switch rooms of course the answer is no they are booked up. Oh the smell was awful. I should have paid the additional $30 and went somewhere else for the night, the mildew smell stayed in my luggage for days after leaving. So if you stay at this hotel, avoid room 221! Other than that everything and everyone is always great!

  • 4
    « hotel experience of stay »

    very comfortable clean hotel and friendly staff good quality food at breakfast very enjoyable,service good ,pool area nice and refreshing and workout gym was good and washteria was helpful to clean our clothes and etc.i would recemend to friends to stay there when traveling to area and want a place to stay ovewr night,

    5
    « AC »

    We Stayed at this Hotel after experiencing AC problems at our Lake Home. This hotel is conveniently located, has numerous restaurants close by and has always been effectively managed. We have used it when we were building our home and have always had an excellent experience.

    5
    « Fantastic place to stay »

    This Best Western is a great place to stay private pool and hot tub for guests only(love that fact especially hate to go to Hotels that now guests can get into their pools they have a tendency not to be the cleanest when that happens) great breakfast bar and wonderful area to be in with lots to see and do. Will always stay here when I am in the area. This Best Western has great employees and such a great atmosphere and beautiful décor. I am actually looking at redoing my home bathroom in a similar style as this hotels bathrooms LOL

    5
    « Great Value »

    This was one of the best stays we have had in the last 20 nights on the road. The room was clean, large, and a great size bathroom. It was conveniently located to many eating facilities which were in walking area. The staff was very friendly.

    4
    « Good Overnight Stay »

    This was our second visit to this hotel and even after two years this hotel remains in very good condition inside and out. When checking in we were greeted by Judy and she was friendly and very helpful in getting us settled. The rooms are great, the beds are great and its is in a quite area. This property is located near shopping and restaurants. One small negative is their breakfast service. The food is served on a long counter as most hotels do but the amount of foods laid out is minimal and not a bid appetizing. I would say that a little tune up in this area would make this hotel top notch.

    5
    « Better than expected »

    From the moment I walked in the door I knew I'd made a good choice. The staff was friendly and helpful. The room was much nicer than I expected. The furnishings were very nice and I liked the fridge and microwave. The room was spacious and comfortable. I couldn't have found a more convenient location in relation to my activities.

    5
    « Sister's memorial »

    Very nice hotel would recommend to stay here pleasant hotel very nice staff cheap rates rooms are very clean very much enjoyed the stay was down for sister memorial will stay again very close to freeway and shopping 12 miles from Lake Texoma witch is a very pretty and a nice place for fishing

    5
    « Best Place for the money »

    We checked into the Best Western to spend a honeymoon night before heading home. After hearing we were on our honeymoon, the owner,(V.J.) came over and updraded our room to the room with a hot tub in it and made our stay the best we could have asked for

    3
    « Nice rooms, Poor internet »

    The staff is nice, and the rooms are great. However, the LAN internet service has been down for two weeks and no one seems to know when it will be fixed. The Wi-Fi is functional at best. I wouldn't recommend it for business or even entertainment purposes. I've spoken to several staff members about the issue, and I'm always misdirected when I ask to speak to a manager or GM.

    5
    « Love this Best western »

    Great front desk employees. Make you feel welcome checking and and appreciated when you checked out. Would recommend to everyone. I slept so well because the bed was so comfortable. My room was way bigger than any other hotel I have ever stayed in that it almost felt like an apartment. I didn't want to get up the bed was so comfy. I didn't get breakfast because I slept later than breakfast hours. The GM Vijay is a gem and will go out of his way for his guests.

  • 5
    « Denison Best Western GREAT »

    Beautiful hotel, easy access to freeway. Clean, great breakfast, quiet. The design and interior of room was lovely. Easy directions to the Eisenhower Birthplace. Price was excellent for the great value we received. Thanks for a pleasant and restful stay.

    5
    « Quiet even when full »

    Pleasant stay. Weekend visit. Hotel is kept clean. The breakfast bar as good as any express type hotel. Located easy on and off exit. Close to Mcdonalds, for early coffee. My one comment, bring your own pillow. The pillows were puny. Everything else great. Noticed alot of corporate type workers there; they must also know a good thing. The hotel filled up, so make a reservation. Hope this helps you.

    5
    « HOTEL STAY »

    It was a wonderful experience. I would recommend this hotel to anyone that may be traveling in this area. The staff is very helpful. The room was amazing. I truly slept like a baby. The bed was extremely comfortable and the bathroom was just gorgeous.

    5
    « Clean hotel with amenities, great deal »

    One overnight for work, so didn't spend a lot of time here but what I saw was very nice. Rates very reasonable. King-bed room was spacious and clean. Hot breakfast items along with the usual continental stuff. Staff was pleasant at check in and check out. I didn't notice the noise that others have mentioned - my room was farther away from US 75 which probably cut down on traffic noise. Only downside was lack of wi-fi, or maybe it was just down when I visited.

    5
    « 10:00 am »

    loved everything about this hotel although I did hear a lot of road noise. I wasn't able to access wi fi and not sure if it was available onsite or not but would expect it to be for a location this size

    2
    « Noisy »

    I always stay in a Best Western if possible when I travel, but I will not stay at this one again nor will I recommend it to anyone. PROS: friendly staff, good location, huge room, cheap rates. CONS: uncomfortable bed(hard mattress, soft pillows), bathroom tile moves when step on it, paper thin walls and floors(could hear room above me walking around and people next door screaming and yelling at all hours), housekeeper let herself into room at 8pm.

    5
    « Much needed R&R »

    I just needed a nights getaway, and couldn't have asked for a better place than this. The room was so clean, so big, and the TUB amazing. I needed this more than I realized and the lady on staff that evening was truly a gem, and very helpful. I will definitely be back more than likely twice a month from here on out.

    4
    « Great price, nice hotel »

    Clean rooms, great indoor pool for the kids! Needed a place for extra family members during a family reunion. Kids loved the pool, everyone enjoyed the breakfast. Easy access to events nearby! Would recommend this hotel to others. Reasonably priced, clean, great breakfast and friendly staff.

    5
    « Great Stay as Always »

    We come up to Denison once a year and we stay here every visit. The staff is always nice and welcoming and lets us know what has been updated for the best....This year direct TV. Breakfast was out and open at 6 with a wide variety of options. The room was clean and the bed was so comfortable.

    4
    « Anniversary Trip »

    This Hotel is very nice and clean and our stay was enjoyable. The only issue we had was with the pool. We chose this hotel because of the indoor pool, we like to swim, but the pool was cold, so our swim was not enjoyable.

  • 5
    « VERY NICE »

    Would recommend this motel for its great clean rooms,nice breakfast choices and hot food, and very friendly staff. Ordered thru priceline and liked the fact that I was offered bed choice. We had 5 adults so 2 king rooms would not work. Great location, close to shopping and restaurants.

    4
    « Trip to Denison, TX »

    Very pleasant stay. Clean and very updated. All employees were friendly and met you with a smile every time. The breakfast did lack a little luster. Breakfast could stand an upgrade. The gravy and biscuits were really good.

    5
    « Wonderful accommodations at good price »

    We were impressed with the cleanliness of the room and little touches that we thought would only happen at a hotel that would have cost much more. the service was excellent and friendly. I would recommend it to anyone looking to stay in the area.

    4
    « Near Highway »

    Good location for food, shops & easy access to highway; Very disappointed with breakfast; juice was very watered down; sausage patties weren't hot and very hard; biscuits & gravy were okay; egg omelets were barely warm; always have had a great breakfast at Best Western except for this hotel;

    1
    « NOT A GOOD CHOICE »

    This hotel was very nice! It has downgraded immensely! I WILL NEVER STAY IN THIS HOTEL AGAIN!!! The carpet is absolutely filthy! The washing machine was broken, didn't realize it until after it had taken my money, The pool was unbearable! The staff is unprofessional in appearance and demeanor! This was a very nice affordable place to stay! NO LONGER! I will pay to stay in a more pleasing atmosphere! No acceptable and not clean!

    2
    « Wouldn't stay again »

    Website amenities listed not accurate. We booked this hotel because of the indoor hot tub and pool. They were both full of dirt and the hot tub did not work. When asked they said it was just the breaker and it would be working the next evening. But that the dirt was from the jets.. neve saw that before it just wasn't clean. Literally piles if dirt all over the hot tub. When we checked in the fridge in our room didn't work. We were then moved to another room. In this room the TV was very dark and when we asked about that we were told it was probably going out. The Web sit also states free beer and wine mon - thurs. Well that was not available either. The staff was always sitting watching TV or on the couch using their lap tops. That's if they were even in the lobby. There were a few times we waited at the front desk for several minutes before they came into the building. Will not be staying at this hotel again for sure. We needed a room for four more nights but went to Hampton to extend our stay.

    4
    « Good Travel Stop »

    This Best Western is a good option when traveling thru Denison, Texas. We spent two night here, a Saturday and Monday. One night driving north and one night returning south. The first night there was a softball tournament going on with a lot of players and family staying here. This hotel is a good example of what a Best Western Plus is for over night travelers. Clean, easy to get to with several restaurants available locally. Service checking in and out was good with no delays. We would consider staying here again.

    3
    « smell of burnt popcorn »

    The room smelt of burnt popcorn so bad we stayed out of the room as long as possible. It was a shame the trip had to be spoiled with a room that smelled so bad. We may try again on our next trip to gamble.

    4
    « Visit the Grand kids »

    This was a hotel for the money, the staff was very friendly, and the hotel was very clean. Had an indoor pool and hot tub which was great for kids in North Texas winter. Would highly recommend this hotel.

    3
    « Average hotel, but good value for what we needed »

    For the price I paid, the room was very reasonable at this hotel. The breakfast is mediocre, the "hot" items very poor quality, the coffee abysmal. But we didn't stay here for a fabulous breakfast -- we needed a large room for our big family to stay in and the price was extremely reasonable for the large room. Rooms weren't amazing, but were comfortable for our purposes (a weekend stay with our 5 small children to visit with my grandmother). The staff were OK -- not outstanding, but we had no major problems either. We would likely stay again, as it's difficult to find hotels that accommodate my large family, especially for a great price.

  • 5
    « Great! »

    I always drive extra miles to stay in this hotel, very good quality on everything!! Plus they always have Peanut Butter for my bread in the morning, I LOVE IT!! I truly recommend it, staff and everything along the hotel is great quality!

    4
    « Travel on Business »

    I travel for business about half the year. The lobby was clean and inviting. The room was very clean and well kept. This was a nice location for the area. Will stay here again and will be staying at other Best Western locations in the future.

    4
    « New Years Eve »

    Stayed the night here w/my teen daughter. We were attending a Frankie Valli concert (yes, it was an awesome concert and yes, she was there by her own free will) that evening at the Winstar casino (an hour away). The Choctaw casino is the opposite direction not that far away. There's no shuttles. The room is super spacious and clean. The beds are comfy with three half pillows each...in other words bring at least one of your own. The shower head is tall enough for Giants, but the water isn't hot enough for most females I know (let's be honest we like to burn ??) but it was fine though. There was no mini fridge (I don't know if there was suppose to be one). Now, here comes the awesomeness: The pool and hot tub are open 24 HOURS!! I didn't even know hotels did that!! So, I normally throw in a run down of the breakfast served but I have a confession, the hot tub thing had me in there til 1:30 so we missed breakfast. I'm sure it was great though....the dining room looked nice. We were doing good to get out by that 11 am check out time ??

    4
    « nice place »

    The first room they put me in, the heater/AC didn't work. They changed my room. The second time I stayed there the AC/heater fan wouldn't turn off. but in both cases the rooms were very nice/large and comfortable. I would rate this hotel above average overall

    2
    « Cheaper but dirty »

    Decided to save a few bucks and stayed here based on positive reviews. Spend an extra $10 a night and stay at the Hampton. Floors and hallways are dirty, vending machine was empty during our entire 3-day stay. Room was okay but curtain was very dirty and bed skirt had something on it. Won't stay here again.

    4
    « Great Value; good stay »

    We spent one night here. Booked online through Beat Western. Got a great rate. Nicely renovated. Clean comfortable room, nice indoor pool and hot tub. As others have pointed out, the breakfast is a little below others but still good. All in all well stay here again!

    4
    « Great value »

    Modern decor, clean rooms, decent amenities. Staff could use some polish. I understand this isn't a Four Seasons, but I expect your attention when I'm checking in, and not a brisk interaction so you can get back to your game of pool on your very visible cell phone.

    5
    « BEST Best Western ever »

    Loved this motel. The whole building is non-smoking so the lobby, halls, and rooms all smell good. The indoor pool/spa area looked inviting but we didn't use it. Several restaurants nearby which is convenient. The motel breakfast is great.

    3
    « Great hotel with no internet »

    The hotel is nice but if you need internet services do not stay at Best Western Plus in Dennison/Sherman. I have stayed at this particular hotel approximately 6 to 8 times. The hotel is clean and the morning breakfast is a little below others but it's something. I would like to mention, if you need internet service do not book at this particular location; internet is horrible!

    5
    « Great stay »

    Great service. Clean comfortable room and bed. Will stay here again! Breakfast was the best we have had breakfast was the best we have had at a best western or super 8. They had eggs and cheese, sausage biscuits and gravy. The staff was friendly and helpful

  • 2
    « What a shame! »

    It's a real shame that the staff here is so poor, because the facility is beautiful. Not only were they not professional, I saw the front desk lady on Facebook three days in a row. Not so much as a smile or good morning from her all three days we stayed. The pool is beautiful, but there's a lot of dirt in it at the bottom. The jacuzzi is huge but doesn't work. Rather then the employees filling the towel holder with towels we had to go ask for towels at the pool. The breakfast was gross, the cereal was stale and the area was messy. We stayed twice in Denison in the last few weeks, we travel a lot. We only stayed in the best western this time because of the indoor pool. We won't be back. Even though the room was nice, that's the only compliment I can give. It's hard to find since there's not actually an entrance from the service road. In general, over all, I wish we had stayed somewhere else.

    4
    « GREAT STAY »

    Room nice, people friendly, breakfast good, clean, quiet (except for 9 am maid wake up even though I had do not disturb sign up. Would recommend. All in all a good deal. Right off the highway and close to target and restraunts.

    4
    « Much nicer than the average BW »

    Clean, enticing pool, freshly redecorated, great people. Really weird access by car due to lack of access from the freeway's access road. Basically yucky breakfast of gluey carbs and those egg-food-product fold-over pseudo omlettes with melted Cheetos goo inside.

    3
    « Not as good as it could be »

    Reservations failure. Confirmed for Handicapped accessable; room not available. Overall need for renovation (carpet stains, paint nicks etc). Pool out of service gave an impression of lack of upkeep. Full house over the weekend led to outages of certain breakfast items.

    4
    « Mr »

    Nice hotel, very good and helpful staff. Rooms are clean as are the halls and lobby. Location is a little difficult to exit from, and room could use better lighting. Breakfast was real good and restaurant s are near by.

    3
    « Room Nice/ Good Deal/Breakfast non existant »

    We stayed here for a couple of nights last week. During the week. Maybe I mis understood the continental breakfast. The rooms are nice. They have a nice dinning room for breakfast, but neither morning was anything there. The fridge had a few yogurts in it. Not even fresh coffee. Pretty disappointing. We checked in late the first night and the clerk barely even said anything to us. I brushed it off that night. The next morning I went down to front desk for something and another clerk also not friendly or welcoming. Thought it odd. Same thing when I went to check out the last morning clerk never ask about our stay, never said anything. Handed me a reciept and that was it. Like I said rooms were nice and our stay was ok except for breakfast and unfriendly staff. A Hello welcome to our hotel or thanks for staying with us would have gone a long way me. I am a friendly polite person and expect a little customer appreciation when I stay somewhere. A Simple "Welcome to our hotel"and "Thanks for staying with us" goes a long way with me. I have recently stayed at 2 other hotels at this same exit in the last 2 months. Rooms were about the same. But service was much better at both of them. They also both also offered descent breakfast, coffee, juice, etc.

    5
    « Wonderful! »

    This hotel was a last minute decision and was looking for something reasonably priced. The rooms were beautifully decorated, very clean and well stocked. The front desk was very friendly and helpful. The pool and hot tub is open 24 hrs. Was very pleasantly surprised at the reasonable price. Would definitely stay here again.

    5
    « stay in sherman tex »

    we had a very plesant experience staying here. not being familiar with the area, we had trouble finding the hotel. the appearance and condition of the hotel was outstanding. the re is no question that if we are in this area, this is where we would stay.

    2
    « Quite the Fascade »

    If appearances alone would provide the sum of a hotel experience, then this Best Western would have a stellar rating. Since, a great rating requires more that appearances, I would not recommend staying here. Elevator usage made it difficult to rest from the noise of the constant "dings" and foot traffic. If that is not enough to discourage your stay, then consider a broken shower hear to bath...

 

Getting to the hotel ...

All directions
·From: The north on 75. Exit at Morton Street, Exit 69, stay on Service Road, and pass the traffic light. The Best Western Plus Texoma Hotel & Suites is on the right next to Braums. ·From: The south on 75. Exit Morton Street, Exit 69, stay on Service Road, and make a u-turn at the traffic light. The Best Western Plus Texoma Hotel & Suites is on the right next to Braums. ·From: Highway 377. Traveling north on Highway 377. West on Highway 901. North on Hwy 75. Exit Morton Street, Exit 69, and stay on Service Road. The Best Western Plus Texoma Hotel & Suites is on the right next to Braums. ·From: Highway 20. Go north on Highway 75 and exit at Morton Street, Exit 69, and stay on Service Road. Th...

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