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Best Western The Dartmouth Hotel Golf & Spa, Dartmouth

4.0/5  - basé sur 723 notations.
Blackawton, TQ9 7DE, Dartmouth, Great Britain - See map

The Best Western The Dartmouth Hotel Golf & Spa is a homey hidden gem in South Devon, nestled between two gorgeous golf courses in an area of outstanding natural beauty! A quiet, tranquil and idyllic setting for any spa, leisure or golfing getaway, our stunning location is hard to beat and even harder to leave! The newly opened Dartmouth Spa is the jewel in the crown of our relaxation-focused resort complete with one of the only Rasul Mud Experiences in Devon! And when it comes to delicious dining, we serve up a truly wonderful atmosphere in our welcoming bar and bistro, along with flavoursome food for all tastes! Enjoy your stay.

Best Western

The Dartmouth Hotel Golf & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 723 guest reviews
NOTE ISSUED
Excellent
310
Very Good
260
Average
81
Poor
42
Terrible
30
REFER TO NOTICE
Business Business
16
Couples Couples
312
Family Family
140
Friends getaway Friends getaway
203
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Golf Course"

5
10/09/2018

If you are looking for a decent golf course in South Devon, then this is the place for you. Hadn't played for a while, but the course has matured and looks so different now the trees have all grown. Really good facilities and staff & will be back!

DGCC, Owner at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Hi Steve Many thanks for your feedback following your long-awaited return to Dartmouth, glad to have hosted your return trip. many things have changed over the years and I am delighted that you found all the facilities to your satisfaction. don't leave it so long next time! king regards Jamie Waugh Director BW The Dartmouth Hotel Golf and Spa

"90th Birthday party for family"

5
10/09/2018

We booked four lodges for our group of 22, including 3 young children. During the weekend we played golf, used the Spa and enjoyed a meal in the spike bar that was reserved for our private family function. Accommodation in the lodges was superb, service excellent in every department and the food on Saturday night was great. All in all a perfect location for such a family celebration.

DGCC, Owner at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Peter thank you so much for leaving such a positive review following your "young birthday" party weekend. We are delighted to have hosted such a prestigious gathering of your family and friends. We do hope to see you back with us again in the future kind regards Jamie Waugh Director BW The Dartmouth Hotel Golf and Spa

"Golfing Break - September 2018"

5
03/09/2018

I have been to this particular Hotel in previous years and I can categorically state that this was the best stay. The staff from the initial contact in Reception, to the Pro Shop was very good, however I must make comment regarding the staff in the Restaurant, Lounge /Bar were exceptional. Extremely polite, helpful and 'nothing' was too much trouble. The golf course was of its usual high standard, well presented and the greens very good.

DGCC, Owner at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear jcousens4 Many thanks for your very positive response following your recent trip with us here in Dartmouth we do aim to please! I will most certainly pass on your thanks to all the team who do work hard to exceed customers expectations were ever possible. thanks again and do come back and see us again in the future. Always book direct for the best packages available kind regards Jamie Waugh Director Dartmouth Hotel Golf and Spa

"Not up to Best Western usual standards"

2
28/08/2018

We booked two "Deluxe" rooms for six nights for a family holiday (two teenage boys). The rooms were certainly not what I would expect from "deluxe" and were even quite shabby. Definitely not worth what we paid for them. No fridge, no safe box, no toilet brush, two tiny bottles of poor quality shampoo/bodywash (not replenished during the whole of the stay). Breakfast choice from the menu was OK but limited buffet items. We were told we would get no Best Western Points because we had not booked directly with the hotel (we had tried but told they could only give us non-refundable rooms several weeks in advance whereas with Booking.com we could cancel up to two days ahead - a necessary precaution because of potential work demands). The swimming pool was small and always looked so crowded we didn't try to use it. Nice that we could use the Driving Range and very nice putting green but Best Western has definitely gone down in our estimation.

DGCC, Owner at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Thank you for completing the survey regarding your recent stay with us here at he Dartmouth Hotel Golf and Spa Your business is very important to us and we value your feedback. i am sorry you did not find the room to your liking, unfortunately we do not have mini bars or fridges in any of our rooms and this is not a requirement under the Best Western criteria. A safe is available at reception where we keep guest belongings when requested to do so, i am not aware that a request was made, but it does state this clearly in the bedroom guest information. The lift failure was most inconvenient and apologies for this unforeseen mechanical breakdown although it was attended to by our lift company and repaired within 4 hours and assistance should have been offered by reservations. Bookings received via a third party travel agent, booking.com in this instance, do not benefit from best western rewards points and only bookings made through ourselves or best western directly qualify for reward points. There are 2 options when booking through Best Western or ourselves, advance purchase, giving more favorable rate however none refundable, or best available rate which does allow you to cancel up-until 4pm on the day of arrival, i am at a loss as to why both rates were not available to you or offered. Regarding the very poor shower and body wash liquids that not replenished once during the 6 nights of your stay is untrue, as well you know this. On 3 occasions i was made aware of this and each time additional toiletries were supplied to your room via the housekeeping manager in person and by our reservations manager, also in person. Yours sincerely, jamie Waugh Director Best Western The Dartmouth Hotel Golf & Spa

"Nice Pool. Great food. Strange service."

4
27/08/2018

Great place to eat and use the pool facilities. I have recommended to my friends. The food was fresh and tasty....however the restaurant service was really....Well....Strange! We prebooked the table, but arrived early to a half empty restaurant. Still we were asked to wait whilst a kerfuffled maître d'hôtel faffed behind the bar, the bar staff wafted about and two young and runragged waitresses rushed around doing the real work. Next I virtually had to beg to place our order - whilst aforementioned maître d'hôtel swooned over some old guys at the bar who were merely knocking back some pints. Food came quite quickly once we'd fought the order in. Like I say, it was lovely. Next challenge was getting our hands on the bill. I must admit that I was brutishly vocal about the shoddy service. Next minute the nervous Nigel on the table next to us who had eaten an entire 3 course meal in virtual silence with his awkward looking family, started cooing to the waitress about the "fabulous service"....he was so complimentary of her that I thought he was gonna come out brown. This kind of screwed with my Zen and I decided against complaining there and then. But anyway, story aside, we will be returning and I'd like to stay the night because it Did seem like a nice place and I'd like to continue ploughing through the menu. Yum.

"Pretty decent hotel"

5
20/08/2018

I wanted somewhere to stay while I was working in Dartmouth. This place seemed to fit the bill and it really lived up to it. Some lovely friendly staff and a great pool. I was really good value, I recommend it!

"Course in poor condition!!"

2
14/08/2018

We've recently returned from a 1 night 2 round chanpionship Dinner B&B break. I'd played this course before and I knew it was a great golf course so our expectations were high. Unfortunately though, things didnt quite live up to how we'd hoped. The tee boxes were in appalling condition - un-mowed, lumpy making it difficult to get a flat lie when teeing off. The fairways hadn't been cut either. Due to rain prior to our arrival the bunkers were mostly water-logged so all were deemed as GUR. Buggies were only allowed on cart paths so we didnt take them. Id recommend them really as there's a lot of hill climbing between holes and if walking it's a good old treck. If you carry you feel a bit like a mountain goat... Anyway post round we checked into the hotel and went for a spa. There were no towels available for us, as they'd run out. In the changing room the towel bin was overflowing and it needed a good tidy up tbh. It looked like nobody cared. Moving on from that the dinner included was a 3 course meal which to be fair was very nice. We were a bit disappointed though that many of the dishes such as steak had supplements on top.. Bar prices were extortionate as well. Just under £15 for 3 drinks!! I understand in a 'swanky' upmarket venue that that's the going rate but I did not feel that this place warranted these prices. The bar food as well I felt was a joke - £12.99 for a burger & if you want chips its an extra £1.50?? A £12.99 burger should come with chips in my book.. Breakfast the following morning was very nice, although the full Dartmouth breakfast (which I expected to be a beast) consisted of 1 egg, 1 bacon, 1 sausage, beans, mushrooms, tomato and fried bread. My 6 year old son could put that away. Three hungrey men could eat 2 but anyway... Overall though, I felt this was good value for money. I feel bar prices were playing victim to visiting parties and I actually saw several guests going to their cars and bringing bottles back. The course when in good condition is a beauty, although tight and the 9 hole Dartmouth is a lovely addition to the Championship. I would definately return, but I'd pick my time better & enquire into course conditions prior

DGCC, Owner at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Mark man thanks for taking the time to write a review following your recent visit. I am sorry you didn't find the course in its usual excellent condition as per previous visits you have enjoyed, for which I am sincerely sorry. However, we have not seen any rain since May, and the course, like the majority of others up and down the country, has suffered significantly due to lack of rain. we have had a couple of showers the previous week, hence sporadic growth in low lying areas which one would expect. That was addressed thanks to the heavens opening over the weekend recording one and a half inches in less than 24 hours. The fairways and teas were cut last week and the tees again on Friday, but we do not cut the fairways over the weekend for obvious reasons, golfers !! The bunker wash "golfing term" there is little we can do about it until it had stopped raining and this was addressed throughout Monday and Tuesday of this week. Buggies were confined to paths due health and safety due diligence. The safety of our valued going clients is of the utmost importance to the company, the fairways and rough areas with no water for months, then a down poor were incredible slippy hence the decision was made. I hope this answers some of your comments. Apologies too for no towels in the Spa, I think due to the weather half of the south-west had used the spa during your stay and we simply couldn't keep up with demand, something which has now been addressed with the additional increases of stock from our external suppliers. The Bar & Bistro does offer a wide range of fare and our price are commensurate with the majority of other establishments within the area. Thank you for your positive review overall and hopefully you will consider Dartmouth as one of your favoured vwenues

"Awesome customer service"

5
08/08/2018

I have just stayed for a two night golf break with my husband. I booked via telephone and right from the start to the end, customer service was exemplary. Very helpful and happy staff in reception and the bar restaurant, even the golf team were great. Great food in the restaurant too. So thank you for making our stay memorable, we will be back.

"short break"

5
08/08/2018

Lovely hotel within a countryside setting. A short 10 minute car journey into the very picturesque Dartmouth. Breakfast and evening meal great. Swimming pool and spa facilities excellent. Room was very spacious with modern decor. A lovely 2 night stay.

"80th birthday stay & meal"

5
08/08/2018

we have stayed at this hotel before so knew it was good. Nice & quiet. This time we were down for my mums 80th birthday & we ate at the restaurant. This is a good quality restaurant. Sit in the conservatory for some nice views. Service was great as was the food. We also did bar food one night that was also good. Room was pleasant & clean. Put you up for my daughter was not ideal but they gave us a second mattress that made it more comfortable Recommended

"V Purnell"

5
04/08/2018

Stayed at Heron cottage with my family for 4 nights. We were delighted with the lovely accommodation & facilities within the cottage. Everything was spotlessly clean & very comfortable, I will definitely return & would recommend. We used the spa facilities which were very good & also dined at the hotel restaurant which we also enjoyed. Staff very helpful & attentive.

"Short break"

3
04/08/2018

Lovely beautiful hotel spacious family room kids enjoyed swimming. The hotel is only a few minutes away from blackpool sands seaside. Will definitely go back again. The only negative was the damp smell in the bathroom. Enjoyed the spa facilities aswell.

"Price"

4
31/07/2018

Price in the bar too high if food and drinks were less money would have spent more time in the bar instead of going out to the pub golf and spar were both good and going into Dartmouth did not take to long would come again to do the spar and golf

"Anniversary weekend away"

4
29/07/2018

Hotel was nice, room was very clean and well maintained, although we were put in the room that's was literally the furthest from everything. The spa poll etc was lovely, but to get to it from our room we had to match up 3 floors of stairs walk through the bar area which is always full of loads of men. and then back down stairs on the other side to get there. I don't know why their is no passage from the bottom floor through to spa as it's annoying and embarrassing through walk through the bar to get there. Knowing it was our anniversary they made a nice gesture of towels arranged pretty on the bed, which was nice. The breakfast was a bit disappointing, the bacon was really fatty and not crispy at all, I managed to find 1 egg out of the lot that was not completely over cooked, and they had no plain bread for toast, wholemeal I expect to have seeds of whatever in but not white. I hate seeds so this is a big no no for me. We had a bit of late lunch on the day of arrival I hubby had this burger which looked like it had be flattened making it way bigger than the bun and not very nice at all. So we decided not to eat there again. The receptionist were very welcoming and helpful when trying to find a local restaurant to eat out too.

"Wedding Hotel - Highly Recommend!"

5
22/07/2018

We had our wedding here in January this year. It was perfect and exactly what I imagined. The only downside being the weather but no one can help that! Charles the wedding coordinator was just brilliant, nothing was too much trouble and he made me feel at ease. The food was incredible and all our guests commented on it and the evening buffet! We had the suite on the wedding night which was lovely, however I have stayed in the normal rooms too. They are really nice, but basic. If you pick a ground floor room the bathrooms have been refurbished and are lovely and modern. The spa is also really nice and a lovely place to relax. It's about a 15 min drive into Dartmouth but also has a lovely pub close by called the sportsman (something like that..) perfect for woodlands, it's near enough opposite the entrance! Desperate to stay here again, only downside is weekends they only let you book 2 nights if you want a Saturday!

"Great location and surroundings"

4
19/07/2018

In the middle of a wee valley, surrounded by golf courses and a short drive from Dartmouth. The staff are very helpful and will happily sort taxis for you. Our room wasn't particularly stylish and neither were the common areas but all clean and very comfortable. Breakfast was a complete shambles the first day, nothing was ready at the same time and the staff seemed very stressed. It was super busy. Second day was fine. The breakfast was a regular hotel buffet and the standard you would expect, not extraordinary. There's a wee balcony that's a total suntrap if you want a drink or food outdoors. The spa is small but very clean and very nice. There's also an outdoor spa area where you can lounge if the weather is warm enough. Overall would recommend.

"All facilities advertised live up to expectation."

5
18/07/2018

This hotel has a very relaxed atmosphere, the layout of the restaurant and loung area being very spacious and relaxing.The meals are excellent, and well presented. I can honestly say that the cooked breakfasts are superb. Many restaurants simply cannot do poached eggs. Here,they are absolutely spot on. The staff are all presentable, knowledgeable and do their jobs very efficiently. The 2 golf courses are kept in immaculate condition. Hotel is also well placed being 10 minute drive from Falmouth itself. FIrst class all round.

"A perfect hotel for exploring the area"

5
17/07/2018

A very nice Best Western Hotel. The restaurant and grounds were very good. The pool facilities were also a good standard. The room we had was recently renovated, the shower room very nice, the bed very comfortable. Food was very good and breakfast relaxed and good quality. Staff very friendly. Very accessible hotel too for wheelchair users.

"Spa day"

5
15/07/2018

Absolutely fantastic all the staff were very friendly and extremely helpful my daughter and i had a wonderful day felt thoroughly pampered and the lunch was lovely.bought this deal on groupon and fantastic value for money we will definately go again

"Fantastic !!"

5
15/07/2018

This is a great place for a family holiday, the accommodation, food, staff, golf course and spa are all fantastic. There is everything you need on site and attractions, beaches etc are all close by. We will definitely be staying again.

"Doesn't Quite Hit The Spot"

3
12/07/2018

Our Room was ok for a 3 star although loo roll holder fell off the wall! It's in a lovely setting but unless you play golf there is nowhere outside to sit and relax. The views are really nice. Now let's talk about the breakfast! The food itself was very nice. We had a full English and helped ourselves to toast and fruit. The breakfast waitresses however do not add to the pleasure,they were so miserable! I don't think I saw any one of them crack a smile. We, and a few other couples had to repeatedly remind them about our order. We waited half an hour for 2 croissants! Didn't try the pool or spa but heard someone say the Jacuzzi wasn't working. Probably a great holiday for golfers, but I wouldn't go again.

"Average spa day"

2
12/07/2018

I can see why they are having to advertise on group on. Although the spa facilities look and smell lovely and the spa staff are very friendly and helpful, that's all I can say in a positive light for the best western gold hotel and spa. The showers in the spa made a loud moo-big noise every time they were used and the jaccuzi was out of bounds. The Rasul mud treatment wasn't really what I'd call a treatment as you have to apply the creme yourself and then sit in the steam room. The lunch has very limited choice and was served in a Resturant without air con which made it a very hot and uncomfortable dining experience. The lack of music around the whole spa made it awkward to share the pool with other spa gooers but the large cuddle chair in the garden is an asset for the spa as well as the happy & friendly spa receptionist.

"Relaxing break"

4
08/07/2018

I stayed here for a 7 night break for a relaxing chilled out time and that is what i got. My room was large and spacious with a en suite and the shower was worked very well. All the food I had in the hotel was nicely cooked and tasted good. The breakfast choice was very good but I do feel that the breakfasts should of be included for the price I paid for the week. The spa and pool which i used most days and is on the lower floor of the hotel was a very enjoyable place to unwind,but a couple of days the steam room was out of action. The staff treated you well and it's a very pleasant place to stay.

"Rather hot on the ground floor ....A/C or a fan would be good."

4
08/07/2018

Use the park and ride if going into Dartmouth. It's murder on the dance floor. If golf is your thing this is the place for you.Breakfast is fine and the young ladies are very professional serving table Dinner OK and bar is adequate.Be careful about parking your car some members are very possessive.

"Golfing break with a group of friends"

4
04/07/2018

We travelled as a group and stayed in the hotel in early July when the weather was very warm. Check in was trouble free and very efficiently conducted. We played the championship course 3 times and found it in good condition and very challenging. Definitely a course for lower handicap golfers. Our rooms were good and clean and tiidy but very hot at night with no air conditioning. Breakfasts were served and the full English was great set us up for the day! We had one evening meal at the hotel which was ok and atet in Dartmouth on the second night. Dartmouth is a lovely place to visit and highly recommended for a weekend break. Our only negative comment regarding our stay involved a couple of Minor incidents with staff who refused to serve us sandwiches before one game at 11.30 am as apparently only served from 12 am. A petty argument and eventually we paid £7 each for 2 pieces of bread and some cheese. Completely unnecessary. Other than this issue we had a good stay and would recommend as a good value destination.

"good golfing venue, good hotel"

3
04/07/2018

We stayed at this hotel in early July . We were a group of 4 playing the golf course for 3 days and ate in the restaurant on one evening. The Championship Course is a tough test of golf and would be better suited to lower handicap players whilst the Dartmouth Course is better suited to higher handicappers. Both courses were presented in very good condition and we didn't suffer any problems with holdups or slow play. A buggy is well worth considering as there are long and steep walks between holes.(buggies were £26 per round which is expensive). The hotel was fine for our purposes - although we didn't use the spa facilities.The only issue which caused concern was trying to get a sandwich to eat before 12am proved impossible. We ended up paying £7 per head just for some bread and cheese which was plain ridiculous. Overall a good stay spoiled only by a member of staff being too belligerent when it just wasn't needed.

"Second Visit - Standard Slipping"

3
30/06/2018

Having stayed in the cottages last year, we booked again with little hesitation. However we happened to choose a week when the slimming pool, sauna etc were out of action !! Disappointing although on request we received a partial refund. The surround of the cottage had not been cleaned for some time, inside the instructions to get the TV to work were poor and we ended up asking another tenant for help. The floor needed a good washover and ventilation in hot weather is poor unless the doors are wide open. However the site is a good base to visit the surrounding area and perhaps we caught them on a bad week.

"Staff not friendly"

2
30/06/2018

On arrival, we found reception staff not accommdating or welcoming. We had small issues throughout the day and lack of sleep and rest from where a school prom was playing music. I was disappointed. locating is good as it's not far from Darthmouth which has amazing views and great food.

"Loving cottages, stunning place"

5
26/06/2018

The self catering cottages are lovely, they provide everything you need for a long weekend break. The cottage itself had three double bedrooms with all on-suite bathrooms. We had our 2 year old son and Best Western accommodated to our needs for child cutlery, highchair and travel cot.The gold course and spa are available for use although we didn't use them as the weather was so nice we spent most of the time out in the sun. The staff were very helpful and friendly. Great place would recommend to anyone.

"Excellent for All - Even Non-Golfers!"

5
21/06/2018

This hotel benfits from sharing facilities with a top golf club in the South Hams area of Devon. There are always plenty of staff available, they are very friendly and immensely helpful, and so the service benefits. Food is good and hearty! The rooms are comfortable, the public rooms excellent and very handy if you are on floor 3. The Spa provides comprehensive facilities and for golfers, this hotel is a "bit of heaven".

"Nice hotel but feel isolated"

3
21/06/2018

Nice hotel in a beautiful location. Clean spacious rooms helpful friendly staff. Nice spa and pool. However it's miles away from Dartmouth, we knew this in advance and was planning use the local buses into town. Unfortunately we found the nearest bus stop is along a very busy windy road with no footpath so we had to drive into town. The hotel doesn't have any grounds other than the golf course and access is denied to guests unless they are playing golf...this was a great shame as we were looking forward to walks after dinner

"GOOD - BUT COULD HAVE BEEN SO MUCH BETTER"

3
06/06/2018

Firstly, I have to say that, overall, our party of 5 had a lovely stay. We stayed in one of the on site 'cottages' (Cottage No1 "The Swallows"). With hindsight, this is probably the worst situated of all the cottages as it has a barbeque on an upstairs bacony and doesn't get much sunlight through the day and epsecially in the evenings. (TIP...if booking one of the "cottages" go for one of numbers 5, 6 or 7 ! They have level access to the entrance path whereas Cottages 1 - 4 are accessed up several stone steps). The location was ideal for our visits to Dartmouth, Kingsbridge and some of the local beaches. The situation of the cottage, overlooking the ‘green' and the golf course was lovely - and quiet. Internally, the cottage probably met most of our expectations. The fact that all 3 bedrooms were ensuite and had access to balconies was a bonus, as was the additional cloakroom on the lower floor. If we had to pick a fault with the inside of the cottage it was that there was no real storage available for toiletries in the bathroom for the master bedroom on the top floor, nor was there anywhere in that bathroom to hang towels. Our biggest issues however were with the outside facilities of the cottage, in particular the state of the balconies and the exterior woodwork, furniture etc. Bearing in mind that our stay was at the start of June, our expectation/plan was that we would be having barbeques for the 2 nights we were there and spending lots of time outdoors, it was very disappointing therefore the encounter the following issues: * The barbeque was incomplete! My son and I had to assemble it ourselves from the boxed item we uncovered in the under stairs cupboard! * The barbeque was on the first floor / side balcony - we had to carry everything we needed upstairs and through the bedroom! * The state of the side balcony and the furniture etc was very poor with a broken balcony surround holding the glass screen, overgrown shrubbery, weeds coming through the patio slabs and mould on the glass screen and the dining table (which, along with the chairs, was also covered in bird droppings !) *The poor state of the side balcony was also mirrored in the 2 balconies to the front of the cottage with mould, weeds, general debris, and even a dead sparrow to greet us! *The furniture on the downstairs patio area was dirty and had clearly not been cleaned for the start of the ‘summer season'. * There were significant cobwebs and dirt etc on all the outside doors/hinges It was clear that no time at all had been spent on cleaning / maintaining the outside facilities of the cottage which was very surprising bearing in mind that the expectation surely must have been that, at this time of year, they would all be used !? Just to reiterate, we did enjoy our stay but it was tarnished by the above issues – pretty much all of which could have been resolved if some time had been spent on them.

"Recent Golf trip and stay at Best Western Dartmouth Hotel Golf and Spa"

3
06/06/2018

Stayed for 2 nights bed and breakfast with one Dinner. Plus golf Twin room, very clean, well maintained, very comfortable. Food was good.staff very pleasant and helpful. Drinks very expensive, bar food expensive. Golf course exceptional, cost of buggy hire too expensive, no special offers, cost to hire electric golf trolley also too expensive. We have stopped at this hotel and played golf on several occasions over the years. Whereas we would not hesitate to come again in the past, now the cost is making us think twice and will be looking elsewhere for a better deal. We paid a total of £440.00 for two persons including buggy hire for two of the rounds of golf. Others must be thinking the same as golf course and clubhouse very quiet. As I said previously the golf course staff should be complemented for their efforts in producing 2 superb golf courses. Thank you.

"Excellent setting for golf enthusiasts "

4
27/05/2018

A very pleasurable two night stay with husband and another couple giving us ‘girls' time to take advantage of the spa facilities while the chaps played a round of golf. Room 211 clean and adequate with tea/coffee making facilities, hair dryer, tv, Wi-fi but bathroom in need of refurb. Comfy beds but duvets far too heavy for spring/summer. Breakfast good, bistro had a varied choice but our evening meal was very disappointing and we chose to eat out on the second night. Staff very pleasant and helpful. There was a special offer on treatments at the spa and I can recommend the massage and facial with Sophie. Water in pool just the right temperature. My husband informs me the course was very challenging.

"Weekend Golf Break"

5
22/05/2018

Just wonderful, golf course is fantastic and all of the amenities. Staff and food excellent. Did not use the spa but it looked lovely. Did not manage to play the 9 hole, but a few guys who we met said it was fantastic. Overall an amazing place to stay.

"First golf tour...."

4
22/05/2018

12 blokes, 4 days, 3 nights, 27 holes of golf a day, varying golf handicaps. We had a great time. Weather was fabulous. I chose the golf tour package. Seemed good value offering 12 for 11, and a free pack of 12 golf balls (Callaway Warbird) for each player. Hotel reception/booking staff easy/pleasant to deal with (especially Dee). Very accommodating. We stayed in 2 well equipped lodges (2&3) - came with bbq set, towels, dishwasher tablets, all there for you. Hotel bar was a little Jekyll & Hyde - either quiet or v.rowdy. Perhaps felt too much like a golf club bar than a hotel but no real complaints. Spa went down well - few who opted for a swim and sauna instead of another 9 holes spoke highly of it. Restaurant we used one night, and food and service were both of a good standard, although would have preferred to have known about supplementary costs for various items at time of booking. We played at four courses - Bovey and Thurlestone were the stand-out courses, Dawlish I would skip. I had wanted to play Thurlestone having walked the coastal path years earlier, and wasn't disappointed. Dartmouth was long, demanding and in good nick although the greens could be quicker. The 9 hole course is a hidden gem with the 9/18th tee high on the hill down to a green over water being a fitting end to the round. Would recommend buggies for anyone who is less than super fit - carrying a bag over 4 days was a little tiring. Walked between 10 and 15 miles a day. All in all, an excellent and very enjoyable first golf tour. No regrets.

"Quality Hotel"

4
16/05/2018

This Hotel is a great place to stay, if you are playing golf or just relaxing, it has what you need the staff are very good, and the services are very good, the food is very good quality and well presented, a great base for travelling around Devon.

"Enjoyed staying here in May 2017, so we came back for this years birthday bash !"

5
15/05/2018

Our cottage had three bedrooms, all “on suite”, so it is a great place for up to three couples to consider staying in relative comfort, with all the amenities of home. Well fitted kitchen with halogen cooker and dishwasher, large table with six chairs, large lounge with two sofa's, comfortable beds (twin or double) patio & garden furniture. We have previously used the restaurant and bar within the hotel, and found them to be more than satisfactory, however, this time we opted to be independent, so cannot make any comment.

"Golf Break"

4
15/05/2018

Hotel and golf combination works very well. Good range of food options available at all mealtimes and good range of drinks available from the bar. Only marginal downside is that the bar/lounge area is shared with spa users who are often robed.

"Masters Golf trip"

5
11/04/2018

Wow what a Course! 6 of us stayed in Lodge 2 which was great and felt brand new when we walked in. The golf Course is stunning, particularly when the sun comes out. There is a tennis court which some of us enjoyed and the Spa and Healthclub was a great relaxation opportunities before a few beers and watching the Masters in their TV room in the bar. Staff were great, particularly in reception, golf shop & bar and the food in the restaurant was good with a lovely breakfast. A real gem in Devon and being so close to Dartmouth meant we enjoyed a nice meal out in a lovely town. Highly recommended!

"Perfect for a rewind"

5
03/04/2018

Facilities are lovely with a pool, sauna, steam room and jacuzzi. 8 of us in our party and we had the spa to ourselves. Staff could not have been more helpful. Afternoon tea was scrummy with gf and vegetarian options. Perfect escape for a relaxing day with friends.

"Lovely place yet over priced"

4
27/03/2018

Me and my partner just had a one night stay here. Beautiful area and stunning views of the golf course. The rooms are clean and very well decorated. The staff are welcoming and helpful. Food is of a good standard and broad choices. The Spa is a definite recommendation and massage treatment is a must. Only flaws are the shower in the room was far too hot with no way to change to the perfect temperature, the pool was a little too cold and the glasses in the bar were filthy. Perfect get away for an older couple who have a passion for golf.

"A very enjoyable and relaxing day."

5
21/03/2018

My daughter and I visited the spa today on a Groupon voucher. The voucher included a 2 course lunch and a rasul mud experience. It was such a great day from start to finish. All staff we met were polite and helpful, particularly the girl on spa reception. The facilities in the spa were great and the lunch was absolutely delicious. Again the staff we met in the Bistro area were polite and professional. The radul mud experience was definitely an experience, enjoyed by both of us immensely and nice to tr6 something different. I cannot rate our day highly enough and we both can't wait to return! Thank you.

"One of the best stays we have ever had"

5
21/03/2018

All of the Staff we had contact with were 1st Rate, from reception of housekeeping. Chefs were excellent and very familiar with our allergy issues the result of this is that my wife never felt uncomfortable asking for help. It is true to say that this is the most relaxed we have been in any Hotel even other BW's where food was concerned. The Hotel itself was friendly and warm. The Spar facilities were very good. Despite the weather being far from ideal we had one of the best stays we have ever had. It is our intention to return to this hotel. Either to stay or to use the golfing facilities if we camp in the area. I would encouredge anyone to try this Hotel out whether a Golfer or not.

"Mothers Day Disappointment"

3
15/03/2018

This is a review of our experience in the Carvery on Sunday 11th March 2018. My wife booked a table for 14.30 for us plus her mother, who was 90 last year and needs a little extra attention. It started well, as the staff at reception and in the dinning area were very kind and helped my mother-in-law to a very nice table with the aspect across the golf course. We had high expectations, and I appreciate that they had been busy, but it went downhill from then on. We waited quite a long time to have our order taken, which was for 2 x prawn starter and 1 x soup. The prawn starters were well presented and tasty, but the soup was completely inedible; not sure what had happened to the flavour, but it was so salt, that it was impossible to eat it. The waitress was a long time coming and didn't really know how to deal with my comment that the soup was inedible. I was offered "another one", but that completely missed the point. The carvery was a disappointment, with the exception of the turkey, which was OK. The lamb was not well cooked, nor did it appear to be of the quality that the menu suggested. The beef had obviously been very good, as there was almost none left; the chef was polite, but guarded what was left and had to be cajoled into parting with it, which was not much; there was no attempt to offer me more beef (there probably was none) nor one of the other meats. The Yorkshire pudding was cold and inedible, and the vegetables added to the disappointment. The roast potatoes were under cooked and soggy, and the parsnips overcooked and soggy; the carrots and peas were OK. We had to ask for fresh swede and red cabbage, as there was none left; the swede came quickly, but I timed the red cabbage and it took 6 minutes, during which time, no one offered to take my plate and keep my food warm, although there were 2 members of staff stood at the servery (one on his mobile phone). At least the gravy was hot. The main course eating experience was pretty disappointing, and well below average. For dessert, the cheesecake, ice cream and cheese and biscuit selection were all very good. During the meal, no one came to ask if we were OK, and we had to request more water, which was slammed down on the table with not finesse. We were not offered coffee, and I got the impression that they would be pleased to see the back of us, as most of the staff were cleaning tables. On leaving, I told the Bistro duty manager that our meal had been very disappointing, and declined to leave a tip. Positive: Helpful staff on arrival, and nice table outlook. Food: Average to poor Normally, I would have been much more aggressive with my criticism at the time, but the meal was for my lovely Mum-in-Law, and I didn't want to spoil her Mothering Sunday. We were very disappointed, as being local, we are always happy to try lunch venues, but it will be a very long time before we return.

"Relaxing Pamper Day"

5
14/03/2018

I spent a relaxing day being pampered by the treatments and using the facilities. The facilities included swimming pool jacuzzi steam room and sauna and the staff were very friendly and attentive. After using the facilities we had a tasty meal which we could not fault. A truly pampered day!

"Short break"

4
09/03/2018

We had a spa special afternoon including lunch. The lunch was very tasty, the spa was good except steam room was closed. We had a drink in bar then a dinner. Everything was fine and staff very good. We stayed the night and the room were very clean and the beds very comfortable. Breakfast was good.

"Fabulous treat"

5
09/03/2018

Yesterday my friend and I went on a spa day to celebrate our birthdays.we really enjoyed the experience lovely friendly staff .nice warm pool and an excellent meal with a glass of bubbly. Thanks to everyone for making it a great day.

"Professional and very helpful staff"

5
07/03/2018

We stayed during the snow storms that hit the SW of England on 28 Feb to 2 March and the staff could not have been more friendly and helpful. They all went out their way to ensure that we were comfortable and to help us on our way when it came time to go home. Very impressed.

"Spa ok, but been to better. Staff reception Sophie, how rude and disrespectful to us and collegues"

1
28/02/2018

I was taken here for a surprise birthday gift. All seemed ok when we arrived, we went directly to the spa as we wanted to have lunch and then chill for the afternoon. We were booked at midday for lunch and explained to Sophie when we arrived, she seemed to be really faffing about clicking on the computer screen and didn't listen to what we were saying, she seemed so flustered, and lots of fake smiling at us. You could tell other clients felt equally awkward as the lady next to me frowned at me, and rolled her eyes. She told us we weren't booked in! but gave us a menu whilst she dealt with another couple, taking them off to the changing rooms, then Sally tried to help and Sophie did no more than fly round the corner and started mouthing off to Sally telling her to take towels and go in the other room. I was pretty much ready to leave as the first impression is usually the right one! If we hadn't driven so far we would have left then. Sophie said here are your robes and I'll show you the changing, but we said again to her we wanted lunch first, and she just tutted and clicked around the computer again saying the kitchen may not be able to let us have lunch now as it's too early, so we said no it's 12 now and that's when we were booked! So she made a call, took our order and said when we were back from lunch and finished in the spa to go to the treatment room. She never explained what she'd arranged, just glossing over her incompetence in dealing with clients. Lunch was pretty poor, fish and chips was like a childs portion! then dessert the lemon posset was just runny cream flavoured with lemon, gross. We finished lunch and went to the pool and spa, overall it was nice. The only downside is there is little room for the 8 loungers beside the pool, and they get "reserved" by guests so there was no where else to sit! When a bed did become available it was soaking wet from other peoples swimwear as it had material cushions on, yuk!.The Jacuzzi was really small 4 people was a squeeze and who wants to sit in a jacuzzi with strangers that close! It would have been nice to have some fresh towels when you've finished your time in the spa instead of trying to dry in the ones you've used in and out of the pool! We finished at the spa and went to the waiting room Sophie had told us to go to, only on stepping foot in the entrance she shouted from reception "urrm excuse me, can I help" obviously not recognising us from a few hours before, so we said yes we're having a treatment so you said to go into here, then she was all fake smiles again and said for us to go in and wait. The treatments were ok, I had Sally for mine and she was really good. My partner had Sophie! she may have redeemed herself slightly with the treatment, but she should be taught some customer service, and respect for her colleagues particularly in front of other customers. Overall we would not go here again, we have been to other spa places all well above the level of quality and service experienced here.

"Were We Unlucky?"

2
24/02/2018

Having read such good reveiews, we stayed here during half term. We stopped at the Premier Inn in Honiton on the way here and I wish we'd stayed there! First impressions were great - if you like golf I'm sure you'd like to play this course. The grounds are beautiful. Check in was smooth. All good so far. We went to our room - we'd paid for a slightly bigger 'family' room so there would be an extra bed. Well, there were two single beds and what can only be described as sort of makeshift trampoline with an inch thick foam matress on top. Not only was it a disgrace to call this a bed but it was also dangerous. The rigid metal sides and the amount of bounce offered by the trampoline-style base meant a child sleeping on this was likely to hit their head hard on it. I bruised my shin on it trying to get past it. So we had to push the two single beds together and our daughter slept between us. The table and chairs were placed in an area of the room with very restricted headroom. I am only 5'1" and hit my head several times. We had to move them, leaving little space to move around in the room. Still, at least we had a bath in the bathroom, which seems to be increasingly unusual. However, on inspection it had not been cleaned properly. There was scratchy dust all around the edge and when I moved the shower screen there was much more under there. It's not really good enough. I cleaned it but it took ages to rinse off because the shower was pathetic. Maybe that's why they didn't clean the bath properly? There's also not really anywhere to put stuff in the bathroom. Plenty of room, but nowhere to put your wash bag...unless you balance it on the toilet but you're going to need that to rest your towel on because the towel rail is on the other side of the room...about ten feet away. Aside from being kicked in the head by my daughter during the night, the noise from the lift woke me up repeatedly. When I got up the first morning I consoled myself with the thought of a good, freashly prepared breakfast as the menus says you must order the full English from the waiting staff. When we got to the breakfast room (which is also the restaurant and the bar) we discovered that is was a buffet breakfast. :-( The bacon was overcooked, the eggs like jelly and the sausages mostly undercooked. The mushrooms were ok! Then the whole break started to go downhill. Yes, it was possible for it to get worse! A group of about 30 male golfers entered the bar area. Why they have the bar area in the same room as the breakfast area I don't know. Then they started to become louder and louder until they were all shouting over each other. It never occurred to me that we might need my daughter's ear defenders at breakfast at a spa hotel so she was sat at the table shaking with her hands over her ears. We retreated to the bedroom. At least they were only here to play golf. We thought we'd avoid the hotel for the day and come back in the evening to go to the spa. After a day trying to avoid the rain, we returned to the hotel to find the group were still there and seemed to have taken over the hotel. The noise they were making was outrageous and they were intimidating - standing in the way when we were trying to walk past etc. We decided we couldn't go to the spa or eat in the restaurant with these people running amok so we went out for food. When we came back they were back in the bar, shouting. We retreated to our room again. At 1.30am they were shouting in the corridoor. At 2.30am they were doing it again. The hotel state that they expect smart casual dress in the restaurant and reserve the right to ask you to leave. Yet apparently, as long as there are more people in your group than they have staff, you can do whatever you like including being utterly disrespectful to other guests. I cannot comment on the pool or spa as we never saw them, despite this being the main reason we chose this hotel, given the weather forecast. We complained at reception when we left and received an apology, otherwise they would have received only one star as a rating. They did not offer us any form of refund or anything else and we didn't ask for one. We were just glad to be leaving. It's one of the worst stays I've ever had anywhere...and I travel a lot.

"Christmas break gift for the family"

4
16/02/2018

I purchased our 3 day stay through secret escapes so was a little apprehensive as to what to expect...I needn't have been! Our rooms are spacious and clean, the pool/spa area is perfect for a dip, hot tub dunk and a steam, and the grounds are kept immaculate. The hotel is set on a very pretty site. We had breakfast and three course dinner included, both were of an excellent standard with the dinner menu changing daily. Staff were always pleasant and eager to go the extra mile. We are a family group across three generations and so it's often hard to please all however the team here have made our stay incredibly pleasant. Thank you, we've had a super time!

"WHAT A GREAT TIME WE HAD"

5
09/02/2018

Myself and 4 ladies had booked a weekend spa break at the hotel. It was a belated 50th birthday w/end. From the moment we arrived, the ladies on reception and the hotel manger were wonderful. Everyone was very helpful and nothing was too much trouble. They made us feel very relaxed from the moment we stepped in the door. The front was wonderful, breakfast absolutely delicious, the spa was great and the treatments very relaxing, we will certainly be returning for a second visit.

"Lovely massage."

3
07/02/2018

It was average. Staff were friendly, room was clean. We had a massage booked, as a birthday present. The spa staff were lovely, and the massage very relaxing. The swimming pool was small, but pleasant enough. The location of the hotel is very nice. Lovely views across the golf course. I didn't have much luck with the food though. Off the evening menu, I started with scallops. I love scallops, but generally they do have some taste. Next, I ordered the catch of the day, then was told they had no catch of the day! Maybe I could have been told this before I ordered? So, I settled for beef bourginon. Which was ok. At breakfast, we both ordered croissants, and were informed that they only had one left. It was mid way through breakfast, so not sure why. We were told that we could wait 20 mins for some more, but I was ready to go home by now. Maybe, we just caught them on a bad day.

"Birthday celebration."

4
05/02/2018

We've been celebrating a birthday at The Dartmouth every January for eighteen years. January is not the best month for birthdays with unpredictable weather but we've always enjoyed our visit to The Dartmouth. We've had the pleasure of excellent, spacious accommodation. A truly warm welcome and a special event to look forward too. The food was, as always, very enjoyable. The dinner menu changed daily. Breakfasts are excellent. Marek and Richard were a ray of sunshine at breakfast even on the greyest morning with the rain beating down. We so looked forward to seeing Charlie at dinner. We really will miss her. Charlie has always been lovely but on this visit she went the extra mile. I'd been unwell and my appetite suffered. Charlie took time to consider what would tempt me and not be too much. She was spot on. Thank you Charlie, so much. A special thank you to Sharon Wilkonson in Housekeeping. Such attention to detail and very kind. Also thank you to Leah on reception. Your smile lights up a room. Last but not least. The maker of magic. Dee. Dee has helped to make many of our visits so very special and together with Carl weve always receive such a lovely welcome. Thank you Dee for everything. Sadly our birthday celebrations at The Dartmouth will be no more and we really will miss them and all our friends. The hotel is booked over next year's birthday and our chosen accommodation not available. It's life. This birthday planner has her work cut out finding an alternative destination but I"m up for the challenge. Just know we will miss you guys and thank you, for 18 great birthdays and happy memories.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Worldsatr44, Thank you for leaving such a wonderful review of your 18th stay with us at Best Western The Dartmouth Hotel, Golf and Spa. WOW! You'll be pleased to know that we loved having you here with us just as much as you enjoyed your stay. All the team really appreciate your kind words and would love for you to come back and visit us again in January. Wishing you all the best in your search for your 19th year of celebrations. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"relaxing break"

4
04/02/2018

Thi hotel was booked because it looked quite luxurious from the pictures , it is a nice hotel which is really geared up for golfers even has a golf shop inside hotel. We stayed for 2 nights the room was nice had everything we needed beware of low ceilings though in room 306. Meals were very tasty with a good choice and staff very attentive. The spa I think could be better we couldnt have any treatments as booked out so if you want anything book well in advance as its not the biggest of places the pool area is clean and warm but can get claustrophobic if a bit busy we personally wouldn't stay here again as we felt isolated and surrounded by golf talk it is not for us

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Samdani, Thank you for taking the time to write a review of your stay with us. We love hearing from our guests and we use all the feedback to make sure that we provide a better service to our future guest. We are a very popular golf and spa destination in South Devon so at times we can be very busy with golfers and spa-goers and I apologise if this wasn't to your taste. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Perfect Food! "

3
27/01/2018

The hotel itself needs some modernising with silly things like no plugs by the bed and paint flaking. The rooms are basic but warm and comfortable. The amenities could also benefit from an up grade however, the food was fabulous! I have an allergy but nothing was too much trouble and the food a high quality. It is totally golf focused and the spa provides a pleasant break from the noise of the bar.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Julie R, Thank you for taking the time to write a review of your experience staying with us at Best Western The Dartmouth Hotel, Golf and Spa. We love hearing positive feedback from our guests, especially regarding our staff and the quality of our food. We appreciate that being a leisure resort that our bar and restaurant area can be crowded with golfers and other holiday makers at times and we hope that you had some good relaxation time in our Spa. Please come back and visit us soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Sub standard spa day."

1
27/01/2018

I booked my wife, mother in law and sister in law through Groupon a Spa day. They were looking forward to a relaxing day, but when they arrived after a 2 hour drive, it was crowded; There was no available lockers, there was no available deck chairs (they arrived at 11am, didn't get a chair till 2:30pm). Communication was lacking about where to go. Service was slow. They ordered their food and drinks, but the staff apologised because they'd forgotten! Food arrived after 20 mins from initial ordering, but drinks came after. They'd dropped the food off, but completely forgot about the cutlery, nor did they have time to check that they were ok. It was abundantly clear that both the spa and restaurant was understaffed and overbooked! (There was only 2 waiters on the bar/restaurant and all the tables were pretty much taken/full, also 1 member of staff working in the spa reception for the numerous spa guests!) It wasn't a relaxing day at all for my family or the other guests. It feels like management was greedy and took on all those bookings without consideration for quality of service to its guests. We'd like a partial refund please, our experience wasn't good. Some of your poor staff looked like they were going to have mental breakdown; you should compensate them too.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear KandH8384, Thank you for writing a review regarding your experienceBest Western The Dartmouth Hotel Golf & Spa. On behalf of our entire team, I would like to apologise for not exceeding your expectations, especially regarding your experience in our spa and our bar and bistro. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Great place to unwind"

5
22/01/2018

Booked four nights with my daughter. Loved every minute. Great room, spotlessley clean, super bathroom with walk in shower. Spa was immaculate, wonderful staff, Sophie and Amanda were great. Everything you need is there. Restaurant was very good, superb service and wonderful choice of food. Marek and Richard made our stay. Very professional staff throughout, including the cleaning staff. We shall definitely return soon.

"Groupon"

4
18/01/2018

partner booked this as a birthday treat. can be hard to find with using sat nav. not enough chair/loungers by the pool. mud treatment wasn't good however the staff and lunch was brilliant. would come back again but for different treatment

"Beautiful location and fantastic service!"

4
10/01/2018

Special 16th birthday visit for my daughter, sister, niece and myself. Fantastic, caring staff who went out of their way to make us feel welcomed and that our requests were able to be happily accommodated. On arrival, Dee at reception dealt with us in a genuine, friendly manner and assisted with the secret birthday requirements very professionally. The bar/restaurant staff were always happy to help, Marek seemed to be on duty morning, noon and night and yet never failed to provide excellent service. Charlie in the restaurant was so happy to offer superb food choices for my daughter, who is a vegan and we were so impressed with the way she appeared to go above and beyond what could be considered great service. Exceptional! The food as a whole was tasty and a pleasurable selection...however, the full English breakfast was not up to standard and appeared to be perhaps prepared too far in advance. Hard eggs and bacon and congealed beans. Apart from this, we were very happy with the service. The pool and Spa facilities were not huge, but quite adequate with amazing views over the golf course. Could do with updating in places but on the whole, was clean and in working order. Hotel room was smartly presented and the beds and bedding of great quality...very comfortable and beautiful views. Would definitely recommend this place and would happily return for repeat stays. Great staff and setting are definitely amongst the highlights for us!

"Great value for money stay"

4
07/01/2018

We took advantage of the one night DBB for £99 and it was worth every penny. Room was lovely but a bit chilly - heater was not man enough. We could hear neighbours snoring too which wasn't great. The 2 course evening meal was really nice, some of the best tasting food i've had for a while but let down as could have been warmer. Breakfast was great but we were told we had to wait for cooked as a table of 9 had sat down just before us which I don't think is good enough. We just kept being told to visit the cold buffet!!! Spa is really nice and we were lucky it was quiet. We both had massages - husband loved his but mine wasn't great, very limp and repetitive movements. Bar area was nice with a lovely atmosphere and some lovely friendly staff. All in all we had a great stay. Close to dartmouth too which we enjoyed on a sunny day.

"new year family break"

5
06/01/2018

this was our second visit but not to the same self catering accommodation. both times we have had grandchildren who have really enjoyed the pool especially when the weather is poor- frequently! the fireworks on new years eve were spectacular-even the rain stopped in time! the position is stunning and very convenient-dartmouth,blackpool sands and even paignton zoo is not far. it is a pity that there is no official access to the golf course paths for walking especially when the course was mainly closed due to the amount of rain. we had an incident with 1 solitary bad tempered golfer who was playing 3 balls off the 18th tee.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear 37timothyw, Thank you for writing a review of your experience staying with us. We love hearing from our loyal customers and are glad that we exceeded your expectations in most areas. I would, however, like to add that we do not let non-golfers walk on the golf course for health and safety reasons and that it can disrupt the play. We hope that you will come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Cottage accommodation great but not family friendly"

4
05/01/2018

We stayed in a cottage over Christmas. We found the accommodation to be excellent (especially the kitchen, which was good enough to cook a full Christmas dinner). Our main issue - which would prevent us from booking this again as we didn't find it family friendly. The weather was bad when we stayed so swimming was to be a key activity. The swimming times for children were very limited to 1.5 hours in the morning and 2 hours in the afternoon. The pool was closed on Christmas day (no problem) but open lat e on Boxing day 10am which meant only 30 mins swimming for children. After discussion and negotiation with the spa manager we managed to extend our swimming until 11am. The hotel has no children's play area or room and the bistro / bar area was not child friendly. The golfers considered us with complete disdain. Despite having their own separate golf entrance, one golfer 'took out' my son with his golf bag in the hotel entrance and didn't even apologise. We had to be very careful of golf buggies when walking from hotel to our cottage, the golfers felt that they had priority. We asked in the Pro shop if we could use the golf paths and walk around the course, we even dared to ask if we could hire a buggy and drive round it - obviously a resounding no on both suggestions. Reception weren't especially friendly and we only cracked a smile from one spa attendant. To be honest it was all very COLD in more ways than one. Great for self catering stay but not really for young families.

"Splendid rooms and service"

5
04/01/2018

We booked our New years celebrations at this hotel near Dartmouth. The ballroom for the Black tie dinner was beautifully prepared and the drinks reception before dinner was most enjoyable. The menu was short but excellent in quality and presentation. like the rest of the hotel the service levels were outstanding, particularly at such a busy time of the festive season. Following dinner we were entertained by a superb group. After midnight a disco took over and played until we stopped dancing....14.15. The evening was a great success and we will be returning BEFORE next new year. On our second day the breakfast service was thoughtfully extended to 11.00 .As always the staff went out of their way to make sure everybody had exactly what they required. Exactly the same happened at dinner that evening. To think when we checked out the next morning (at noon!) we had not used the golf course, Spa or swimming pool !!. We will stay an extra day next time and fit these in!. So in summary a splendid hotel with absolutely outstanding service!!

"New Year Break"

3
02/01/2018

We had a pleasant stay but it was not quite a hotel feel as it is mainly a golfing venue with a sports feel. Missing the normal hotel lounge fires and plush seating in the reception areas. This was a purpose built sports facility for golf which felt comfortable but did not have the luxury feel of a country hotel.

"Stunning location, great facilities and excellent value for money"

5
02/01/2018

Having stayed 4 times now, I think this hotel is in an ideal countryside location with great views across the golf course and down the valley, yet only 4 miles from lovely Dartmouth and it's wonderful estuary harbour. The hotel offers a range of good facilities including golf and spa, and serves great quality food, and all at very reasonable prices.

"Efficient Hotel"

5
01/01/2018

Staff were very pleasant, food was very nice, hotel was clean. Only small negative was the Wi-Fi signal was hit and miss, would connect sometimes but not others. Also very slow. Golf course was great, all in all a nice experience at this hotel.

"Lovely Short Break"

5
22/12/2017

Had a great stay with my son, and he also loved the facilities and ambience of the hotel and felt very comfortable at the hotel and was treated as a young adult. Very friendly staff in the Spa area and nice food.

"Surprise break for my wife"

4
15/12/2017

Beautiful setting. Spa very good. Food ok, menu limited but good. All in all a good spa break. Staff very friendly. Swimming pool and spa centre excellent. Golf coarse stunning. Would Recommend for a romantic spa weekend. Will visit again for sure.

"Totally chilled"

5
10/12/2017

My daughter and I booked this spa break for our birthdays and it was worth every penny. We left today feeling totally relaxed; having enjoyed our stay so much. The room was clean, comfortable and so quiet, especially since we knew Christmas parties were taking place both nights we stayed, we did not hear a thing. The spa and massages were excellent. A special mention to the chef who provided my daughter with the best vegan choices she has ever been offered in any of the places we have stayed (we go away every year as our birthdays are a day apart). The food was beautifully cooked and very tasty, the restaurant staff were helpful and friendly as were all the hotel staff. Thank you very much we enjoyed every minute.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Letthetruthbeknown, Thank you for writing such a positive review of you and your daughter's experience staying with us. We love hearing positive feedback, especially regarding the helpfulness of our staff. I will pass on your kind words to the team with your compliments. Please come back and stay with us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Birthday Get Away"

5
09/12/2017

Brought my husband for a mini Spa break. We absolutely loved it. Rooms felt very clean, bed was soooo comfortable I didn't want to leave. The staff members were polite and friendly. The girls at the spa were so down to earth and professional we felt very welcome. Warm welcome and departure from reception and dinner/breakfast staff were very attentive. Thank you Katie and Sophie for our relaxing treatments and thank you Sophie for converting me by giving me the 1st massage I've ever enjoyed! Back again? Yes!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear F0O0OD, Thank you for your very high praise regarding your stay at Best Western The Dartmouth Hotel, Golf and Spa. We love to hear great feedback such as this and I will definitely be passing this on to all the departments with your compliments. We hope to see you again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"A short break before Christmas"

5
06/12/2017

My husband booked our short break as the hotel met our needs. He enjoys golf and I have just started playing. We played the short 9 hole together, then he was able to play on the championship course while I enjoy being pampered. We found the bedroom clean, fresh towels daily, bed very comfortable. Our package included 2 days bed and breakfast, dinner the day we arrived. Meals were very good. Having looked at restaurants in Dartmouth, we decided to have another evening meal at the hotel and choose the sea food platter as we both like fish. The meal was excellent, the staff member took time to bone the fish for us. Staff were generally very friendly. We used the spa facilities and pool. In all a welcomed break.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Lizvenables52, Thank you for your very positive review of your stay with us at Best Western The Dartmouth Hotel, Golf and Spa. We love hearing great feedback about all aspects of our guest's experience and are glad that you got to experience our Spa, Golf course, and our Bar and Bistro. We hope you come back and see us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Surprise weekend for wife. "

2
04/12/2017

Planned this as a suprise for my wife as she needed a break. We booked this through Wowcher. The reason I gave a low mark was because of the following. * Supplement price was added onto each course of our meals. Steak was extra £9 each. From the booking and checking in this was NOT mentioned untill we placed out order. *Old buildings materials was just chucked outside out room window. *Mostly based around golfers. Not much for anyone not there for non golfers.

"Excellent food, service and spa. Great stay. "

5
02/12/2017

We stayed here as part of the spa package. The room was clean and comfortable and the spa was quiet, well maintained and relaxing. We really enjoyed our massages and using the pool/jacuzzi ect. The afternoon tea was delicious and a nice luxury. Dinner was surprisingly good, the duck being cooked to perfection and cheesecake being particuarly tasty. The biggest overall bonus were the staff who were friendly throughout but who also maintained a caring and professional approach through an emergency we had which meant we required an ambulance for my partner who has just finished chemotherapy. We would like to say a big thank you to all involved.

"A short getaway break."

4
01/12/2017

This is a good hotel but obviously geared towards golfers. Room, food, reestaurant and bar service, check in and out were all excellent. I have a serious health problem with breathing and can only walk readily for about 25 yards. In cold weather this is reduced a lot. The downside is that the golf captain and lady captain, with all the golf buggies, take parking precedence over the disabled parking bays. I was forced to walk further, with considerable difficulty, than the presumably physically able golfers. For this reason it will prevent me returning until the parking is changed, otherwise I would return with no hesitation. John B

"Birthday break"

4
29/11/2017

Credit where credits due! This was a lovely stay and the staff were great, especially Kerry who served us. She gave us plenty of information and told us about the upcoming New Year menus explaining what's was going to be happening. So relaxing and just what's needed before I get back to work for Christmas. The staff in the spa were great, couldn't do enough for you and explained things very well. Thanks for the great time everyone.

"Lovely stay"

4
20/11/2017

Very comfortable stay at this hotel. Satisfied with overall experience. Nice staff and great spa facilities. Great base for exploring south devon. We'd come again. Would have preferred to have shampoo and conditioner instead of a 2 in 1 product but the shower was lovely. Jacuzzi could have been a bit warmer however!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear louisat20, Thank you for writing a positive review of your stay here at Best Western The Dartmouth Hotel, Golf and Spa. We read all our feedback and are glad that you enjoyed your stay. Please come again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Good for a weekend break"

4
14/11/2017

We had a self catering house for 5 adults and 2 toddlers. Them equipment was first class with plenty of plates glasses etc so the dishwasher did not have to go on after every meal. The bedding and towels were of a very good standard. The pool and Spa area were great but the changing rooms should have been cleaned more regularly, wet and muddy floors. My only complaint was the sofas were very uncomfortable and need replacing . I will return but I will need to know that the unit we are being put in will have better and more comfortable seating than those in The Swallows. Such a shame to end in a negative tone.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Lovetravelling90, Thank you for taking the time to write a review of your stay in our self-catering cottages. We love hearing positive feedback on our cottages and will certainly look into those sofa units. We hope to see you again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Most enjoyable"

4
11/11/2017

Very comfortable rooms and a pleasing outlook if you can get a course view. Never did rate the supplement rate of £50 for a single room ...The housekeeper hasn't that much cleaning for one person especially when the hotels not full. Charge accordingly if its full.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear A3206OWdavidn, Thank you for writing a review of your stay with us at Best Western The Dartmouth Hotel, Golf and Spa. We read all our customer feedback and pass it on the relevant departmental heads for their consideration. Please come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"dartmouth delight"

5
06/11/2017

Went for a 3 day golf break to a lovely setting with a difficult but very enjoyable golf course set in the hills around the hotel. This course is not for the faint hearted with some steep slopes, magnificent views and competitive holes to play.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear tony r, Thank you enjoying your 3-day golf break at Best Western The Dartmouth Hotel, Golf and Spa. We love it when our customer' expectations are exceeded and we hope you'll be back again soon to give our challenging course another go. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Golf Break"

5
06/11/2017

For a group UK golf break The Dartmouth Hotel cannot be bettered. Hotel was very comfortable, service from all staff was excellent and the course was in good condition. Overall we had excellent value for money.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear johnwE6761SY, Thank you for writing such an excellent review of your experience on one of our Golf Break packages. We pride ourselves on delivering the best golf break experience possible and we are glad that on this occasion we exceeded yoru expectatiosn Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Ameneties & service"

5
06/11/2017

Both amenities,food & service for our stay were excellent. The whole facility had everything for our leisure break. The special golfing break would be hard to better linked with the general quality and service provided.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear keithbN2303UX, Thank you for writing a such a positive review of your golf break with us. We pride ourselves on delivering excellent leisure breaks and we are glad that we exceeded your expectations on this occasion. Please come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"expected standard"

4
04/11/2017

Stayed at the hotel to be close to our family who were on holiday nearby. We expected a minimum standard from Best Western (which is why we chose a Best Western). We weren't disappointed although the exterior appearance didn't do the Hotel justice! The staff were polite and helpful - but not overly. Room was clean, modern and up to standard. Breakfast was fine although we would have preferred the buffet style - but this isn't a criticism because the food was hot, tasty and well presented. We will be staying in the area next year and would probably stay here again.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear 56kevine2017, Thank you for writing a very honest review of your experience staying at our hotel. Hopefully, next time you visit we can change your perception of the "minimum standard" Best Western and truly exceed your expectations. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Dartmouth"

5
31/10/2017

Luxury golfing hotel with attentive staff and great breakfast. Lovely countryside around though a little out of the way: parking in Dartmouth a pain! Good place to stay even if you don't do golf. Nice modern cottages also available.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear davidgarnett1 Thank you for writing and very concise and positive review of your stay with us. We love hearing such great feedback and I will pass your comments onto the rest of the team with your compliments. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Very good"

5
31/10/2017

enjoyed a lovely one night stay with the wife and another couple. golf course very enjoyable although would recommend a buggy as it's a bit of a trek, particularly between holes. food good but don't think the £9/£11 supplement for the steak is worth it.

"Great out-of-town location"

4
25/10/2017

A great hotel if you want to combine golf and leisure. A good spa and all the facilities you'd need in a golfing hotel. Out of town by some way but it does guarantee that you have a parking place - not the case in many of the in-town hotels.

"Expensive for just a stopover"

3
24/10/2017

Excellent attentive staff, good clean well equipped modern rooms and nice easy parking. Marred somewhat though by a fairly poor quality breakfast offering which has clearly been put together on a shoestring budget. Overall the hotel doesn't really represent very good value for money if simply using it for an overnight base without making use of the facilities (Golf course,Spa etc) as we were. In reality you would be better off booking somewhere in Dartmouth itself at a similar price which is what we have just done for another visit next year.

"Spa and cream tea "

4
22/10/2017

Staff service throughout very good. I had deep tissue massage by a lovely therapist who made sure the pressure was right and that I was comfortable. Mum had raindrop massage and enjoyed it facilities great, used pool, steam, sauna and jacuzzi. Cream tea was delightful with plenty of food. Could have used a bit of chutney in the cheese sandwich and variety but otherwise satisfactory. Excellent value with travelzoo deal. Efficient and friendly service in restaurant.

"Super-helpful bar/bistro staff"

5
15/10/2017

Charles the on-duty manager, his staff and chef made our large party very welcome and accommodated some unusual dietary requirements. It was a great dinner and their customer service skills were exemplary. Thank you.

"Light bite"

4
15/10/2017

Stopped here for a quick bite while viewing local holiday homes for sale at Hillfield. A quiet Thursday lunch and so service was quick and friendly. I had a Bacon and Brie panini and hubby the chicken wings. Both tasty and reasonably priced so would happily call in again if in the area. Great views from he conservatory too!

"Great Hotel, Course, Staff and Facilities."

4
14/10/2017

We have just come back from a 5 night stay at the Dartmouth Hotel and have to say it was most enjoyable. I am disabled insomuch that I cannot walk very far and find steps and stairs very difficult. Therefore although I could see, due to number of players, that the golf course was very popular, I cannot comment on the course itself.However from the room and restaurant windows it looked to be in immaculate condition. Our room (304) was on the ground floor which was a short walk away from the bar and restaurant area. It was very clean, quite spacious, and had a very large window that looked out over the opening tee. Our bed was two 3 foot singles zipped together and was very comfortable, and the bathroom was also adequate, clean and had a shower over the bath.One of the best things about this hotel was its staff. Each and everyone of them were so helpful, friendly and good at the jobs that they did. I have to say, having stayed all over the country, this hotel is one of the best and I would not hesitate to recommend it to any golfer or traveler.

"Golf Break"

4
11/10/2017

The hotel organised our group golf break very well and there are absolutely no issues with the quality of the golf courses. This is an excellent value venue for any keen golfers in this part of the world and I would highly recommend it as a base. The rooms were very clean and comfortable. The hotel is let down by issues in the bar/restaurant with tills not working (more than once) which led to much staff shrugging of shoulders and general confusion. At breakfast and dinner we constantly had to ask for items that should have been provided as standard e.g. bread, toast, water, condiments and side plates. Staff were not unfriendly but seemed to lack initiative. Either that or they have not been properly trained.

"Personal review"

3
11/10/2017

I have already made comments elsewhere on this survey and I find it annoying to have to repeat myself. I found the service from the management systems to be bad, a recurring computer problem gave the staff innumerable problems and not once during the three days did I see any management figure taking ownership of the issue but left it to front line staff to apologise

"2 time and even better"

4
10/10/2017

Returned sunday. Our 2nd time there and once again a brilliant weekend.. Hotel very spacious and clean. rooms cleaned daily. tea .coffee. staff friendly. lovely breakfast.. and lots of good choices for dinner. Bar prices not to bad. Golf course is in good condition and very testing. I suggest playing off the blue tees.. whites are a 30 yds back ie 18th hole par 3 212yds over a lake {not nice for high handicappers }. I booked with YOUR GOLF TRAVEL who always gets us good deals.. ask for Paul Gartland. very helpful.

"Booking process a nightmare!"

3
05/10/2017

The hotel is ok and the golf course is excellent but the booking process was a nightmare.The one-sided T&C's were horrendous,25% deposit 5 moths before we arrived,balance paid 4 weeks ahead and the Reservation team got the booking round their neck.They also refused to repay two members their full fee due to illness,and one subsequently has died.We will never book Best Western if they continue with these swingeing terms.

"Spa day and overnight b&b"

5
03/10/2017

We spent a night at the hotel, with pre booked spa treatments upon arrival. Checkin was very friendly and helpful. As we arrived early, we were advised to come back for 3pm, and went off for lunch in nearby Dartmouth town. We checked in, inspected our very nice sized, clean, ground floor double room. We were over looking the putting green, but heard no noise or felt put off by those outside. We were very surprised at how private the room was. We had treatments booked, one hot stones and one raindrop massage. Both were well received, we felt welcomed, at ease, and were presented by 2 professional friendly staff who only made us feel more relaxed after talking us through what happens. After all, no one wants to feel awkward. Hotel food, room, and spa/pool facilities are great. Worth a visit whether from far away or local. The only thing that we cannot comment on was golf.. We do not play. But as there were many golfers on the course, this could only show how popular the course is here. We will be back again soon. Keep it up. We checked out with a full breakfast tummy, before travelling onwards... I didn't feel the need to snack on a 4 hour car journey. Thanks guys!

"Fantastic stay."

5
02/10/2017

Just come back from a one day break here. All I can say about this hotel is fantastic. I really didn't know what to expect as when I booked this it was far cheaper than other hotels offering the same package but I thought I would give it a try for my friends birthday. The staff were so friendly and helpful and I mean all of the staff nothing was too much trouble for them. The ladies on reception all had welcoming friendly faces. The waiters and the waitresses worked constantly and it was very busy but nothing seemed to phase them and again very helpful indeed and whilst eating our food both breakfast and dinner they were very attentive but not too much just right. When they asked if everything was okay with our food it was asked in a sincere way, not like other places I have dined at, where it is asked just because they have to. For part of our overnight stay we also had the use of the swimming pool and saunas ( both wet and dry) plus a small gym if you required nothing to fault there either. That brings me on to the rainbow massage also included in our overnight package and the only word that springs to mind is wow!! The actual spa is a very tranquil setting the three girls that were on this particular Sunday 1st October were amazing all I can remember is that all three girls names began with S one was on reception and she was extremely helpful and nice and the two other girls who my friend and I had for our massages were brilliant and left me wanting to go back for more. The room was very light it looked over the golf course and extremely clean and tidy. The beds were very comfortable the mattress was a vi spring ( as I checked as it was that comfy) the pillows were goose feather very pleased with our room and the shower was just perfect and a decent size to move around in. The food was very nice as well with a good selection,the three course meal was also included in our package. Lastly the breakfast again a large choice from the buffet for cereals etc then waiter/waitress service for the cooked menu and teas and coffee. We both opted for poached eggs on toast as we were still full from last night and they were cooked to perfection. I really couldn't fault this hotel there is nothing bad to say, we both loved it and can't believe how this can only be a 3* I think this hotel is as good as any 4* hotels I have stayed in and as for the staff they are 5* all day long. We will definitely return with our husbands next time.

"Lovely location, excellent service & facilities, friendly staff"

4
25/09/2017

Stayed here for 6 nights during September. Played two rounds of golf, the rest of the time sight seeing. So many interesting places to visit whilst staying in idyllic Devon countryside setting. Friendly staff a major asset. No real complaints (though the bed was short for me, even though I'm no giant!). Any small issues addressed immediately to our satisfaction. Ideal for visits in & around Dartmouth without being amongst the throng of visitors.

"Stay & Play"

4
23/09/2017

An excellent golf course and fine food in the restaurant made this a great stay. With Dartmouth nearby with plenty of places to eat and drink the location is perfect. The rooms are fairly standard but all appliances in working order and wi-fi available.

"Lovely place to stay"

5
15/09/2017

We rented a self catering cottage, took the family, including little ones. The holiday was great, beautiful location, friendly staff, great spa facilities too. We will definitely go again there was something girl all the family.

"Dartmouth Golf Tour"

4
15/09/2017

The courses were great, we had 4 days Golf with a mixture of the two courses. Room and amenities were adequate. Food was a bit Nouvelle Cuisine for me but very well presented, breakfast was self service and excellent (loved the sausages). We were a party of around 80 and we dined in the Function room one night. This area is excellent for functions and the band were great. The only real "downer" was the weather which was bad all days....the hotel had no drying facilities for Golf equipment or clothing which was disappointing. Will return to play the magnificent championship course hopefully in dry weather

"Nice Spa, Good views, and food"

5
07/09/2017

Love the Spa here. Brill location, although you'll need a car to get here. The staff are always really friendly. Very clean and classy place. Nice food. I had my hen do here, arranged by family members, and it was fantastic.

"Great Family Holiday"

3
02/09/2017

Stayed here for 5 nights in a Lodge. The Hotel in an excellent location between Dartmouth and Totnes. Architecturally the lodges are beautiful and on paper the perfect option for a family stay. All let down by very poor house keeping, Cobwebs and spiders in every corner and on every lamp fitting and there was the terrible smell of fish. We did have a lovely meal in the restaurant and children enjoyed the pool.

"Golf/Spa Break"

4
31/08/2017

The championship golf course is excellent; a stiff challenge, but fair. The greens are particularly fine, with at least two slopes to contend with on every hole. The spa offered a good range of treatment with good facilities (jacuzzi, swimming pool, steam room & sauna)

"Dartmouth Golf and Spa Hotel"

5
30/08/2017

Spent a one night golf break at the hotel. What a great experience. I have nothing but praise for the whole facility. Staff were brilliant. Food really good and the golf courses in tip top condition. Well worth a visit.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear michaelcX2866HE, Thank you for writing so positively about your Golf Break at Best Western The Dartmouth Hotel, Golf and Spa. We're glad that we exceeded your expectation and hopefully you will come again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Great food and excellent service!"

5
26/08/2017

Can't believe this is only 3 star rating ! - we have stayed in 4 star hotels with lower standards than this. Breakfast and evening meals were excellent! Room was a good size and comfortable. Near all local tourist attractions.Would recommend highly.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear 889amritg, Thank you for providing such positive feedback on your experience staying with us. We love hearing great feedback and I have passed your comments onto the team. We hope to see you again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Handy for Dartmouth"

3
26/08/2017

Hotel is handy if you're visiting Dartmouth or surrounding areas. Does have the feel of a golf club but the clue is in the title!! Weren't able to do the mechanics of check-in when we arrived early which I thought was a bit silly but still able to use the spa and bar/Restsurant. I booked and paid through Expedia and got a follow-up phone call from the hotel saying they couldn't process my payment - thus was their lack of understanding of Expedia not an issue with either my payment or the Expedia booking! I had three interactions with Reception, none of which were issue free! Room was a decent size and well presented. Pool area was nice although my partner said there was a smell of sewage in the men's changing area, also commented on by another male guest. No problem in the women's changing area which actually had all the facilities you would expect - lotions, costume dryer, hair dryer and even straighteners. Sunday lunch carvery was very good and good breakfast choice although scrambled eggs were horribly over-cooked. Restsurant and bar staff were lovely. Ideal for short-stays, very handy for exploring Dartmouth or if you're a golfer.

"Spa visit"

3
23/08/2017

Myself and my partner visited here for a relaxing day at the pool. Upon arriving to the spa reception we asked for the Spa Day Pass for the facilities and the woman behind the counter said that didn't do one, when it is advertised on their website, when another woman came to the desk we asked again and she knew exactly what we wanted. This seemed to manor the first receptionist a little moody. After paying we saw that you could get discounted treatments that included what we had already paid for, and were a little disappointed that we weren't told about these before hand. We also weren't told that towels weren't included until after paying, when you needed to pay again for the towels. There was a strong toilet smell in the changing rooms and the hot tub jacuzzi in the pool area was cold.

"Excellent two night stay"

5
22/08/2017

Just returned, lovely newly refurbished room (102), spotlessly clean and well appointed, large walk in shower Food excellent, well presented and excellent valuefor money. Staff all helpful, friendly and efficient. All in all a really nice stay, thank you

"Friendly Staff.. Lovely hotel."

5
21/08/2017

My partner and I booked this on an off chance and just kind of hoped for the best.. We're not really golf people so we was a bit worried about what we was going to do.. But on arrival the views was spectacular, free parking & two friendly receptionists to greet us. Our room was great, lovely shower, and plenty of mirrors.. But most importantly the bed was very comfortable. All of the staff was amazing, the lady who works in the golf shop (forgot her name) short blonde hair, told us about things to do & even printed some information off for us. Then two ladies from the bar was also extremely friendly, Charlie who gave us good advice on where to shop and another young lady who told us where to go for drinks, both very professional and helpful. Another who stood out for us was Maria from the spa, very pleasant to speak to and also very professional.. Advised us on what treatment to have and it was amazing! Very lovely lady. Food was good, a lot to choose from at breakfast.. and the carvery was the best for us, cooked very well and prices was good too. Basically we had a lovely time and would definitely return. Thank you to all the staff who made it very welcoming for us .

"Lovey setting"

5
20/08/2017

To visit South Devon this hotel is perfect.We are not golfers but enjoyed the scenery and used the hotel as a base to visit surrounding areas. Great to get to Dartmouth. Food was good and staff so friendly.

"Great setting, pity I wasn't there to play golf!"

4
16/08/2017

Three nights to enjoy the delights of Dartmouth and the surrounding area. The room was okay at the back of the property with no real view other than bushes a few feet away. To upgrade to golf course view rooms was a hefty £14 a night, but although I was prepared to pay the extra they only had availability for the 2nd and 3rd nights so we scrapped that idea. The food in the hotel, both dinner and breakfast was good, but particularly exciting. Not the most expensive dinners we've had recently so no complaints... other than the PInot Grigio that was served too warm. I sent the first glass back but the second one must have been from the same bottle so I gave up on that. White wine that's too warm doesn't do itself justice unfortunately. Otherwise, all pretty fair.

"Another great stay"

5
15/08/2017

We recently stayed here with my parents and daughter. From the moment we checked in to the moment we left we could not fault anything. The service and cleanliness were first class. The location is perfect and handy for visiting lots of places in south Devon. Will definitely visit again and highly recommend this hotel.

"Little things matter "

4
12/08/2017

We have this evening returned from a family holiday to Dartmouth. The hotel has good facilities, two golf courses and spa with good sized pool. Our room 306 was very hot but we were given a good sized fan. The bathroom was of an acceptable standard. The hotel breakfast food and dinner food was lovely. It stated in the guest book fresh milk was available and when requested this was given. Views from the bar area are lovely especially on a sunny day. Reception and spa staff were very friendly. Now with regret I move on to the next so good things. House keeping was poor although the staff were very pleasant. No areas were wiped down and our room was never hoovered. Not a huge issue. One major issue was service by the staff in the restaurant. There were three or four good staff members who offered good service. I was grunted at each day apart from the last when I asked for two cranberry and raspberry teas for my daughter and I. I did bring my concerns to the bar managers attention and Friday breakfast was much friendlier, efficient and 'with it'. What a shame ot had to be brought to the managers attention for the service to change. Overall the hotel is good and it is only 3 Stars so I do feel it is good value. We would return but due to the service we would not eat there. We found a lovely pub the sportsman with amazing food and service and I would highly recommend eating there! The hotel is in a beautiful location so give it a go but be aware re service.

"A brilliant place to stay"

5
11/08/2017

If you want a really pleasant, extremely comfortable, friendly break away - please sign up for a stay at this lovely Hotel. The rooms, the staff, the whole Hotel, are really lovely, pleasant & comfortable. We will be back - & with friends too!

"Dartmouth"

4
02/08/2017

The hotel was of a good quality, nothing special, however, the golf course was in good condition and challenging as normal. Staff friendly. Bunkers need a bit of work on them though. Great views from the top of the course and in a great location.

"great staff - great facilities - great golf course"

5
01/08/2017

Best Golf and Hotel resort in Devon - possibly in the UK Staff go out of their way to help - super food - great golf courses and the Golf Team are very supportive Spa is good but book treatment early as they are very busy

"Ideal location for exploring South Devon"

4
31/07/2017

Lovely location. We stayed in one of the self catering cottages. The setting was lovely. Our cottage needed more storage and more hooks! We lived out of our suitcases We found it a little noisy in the morning when the people were busy getting the golf buggies ready for the day! The bistro provided good food and the service was excellent.The swimming pool is a little tired! Half way trough the week the rail to help you get down the steps was removed which meant it was very difficult for me to get in and out of the pool

"Very good hotel in the middle of no where."

4
31/07/2017

Coming from a very busy city, it was very quiet around with not much to do if you don't play golf but thats our fault. This hotel is beautiful, the views around it are amazing, the room was lovely, it was very clean and the bathroom was immaculate. The service in the 'bar &bistro' was lovely, we got a deal where we got a meal free and they were very helpful when i told them my partner was very fussy! The food was reasonably priced and was very pleased with how lovely everything was! The pool, steam room and the sauna was nice too! The staff are very lovely and were always smiling which was a bonus! Sorry to say, i wont be coming back but thats nothing to do with the hotel, the surroundings are just not for me!

"Friendly romantic break"

4
30/07/2017

Really enjoyed our stay at best western dartmouth hotel. Staff were all friendly and helpful. The room was large with a comfy bed and views over the golf course. Bathroom could do with a refurbishment but I am told rooms on lower floor have already had new bathrooms so I guess it is a work in progress. Breakfast good with good service and choice. The seafood platter for dinner was amazing too much to eat a tray full of freshly caught and cooked fish and sea food, delicious. Good Sunday carvery too, all served with a smile. Used the spa which had nice pool and steam room, hot tub etc. Brilliant treatment raindrop massage. Left us feeling blissfully chilled. All and all a great weekend at a reasonable cost.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Cathy A, Thanks for taking the time to write such a lovely review of your experience staying with us. You're right in saying that our bathrooms have been refurbished on the ground floor and we are planning to refurbish the others as soon as possible. We love hearing great feedback from our guests, especially regarding our food and the quality of service of received in our Spa. Please come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Break whilst visiting relatives"

4
26/07/2017

We arrived to a friendly welcome Felt odd walking through the bar to the rooms Room was great overlooking the putting green. Nice and quiet. Room was clean and a great oversized double bed. Bar area was pleasant and staff very friendly. Breakfasts were also very good. We used the pool too. This was our only disappointment. Whilst on the surface it looked good the cleanliness was very poor. Plastic cups lying around, tissues in gutter, clumps of hair (that was there 2 days) and mouldy on top corner of the pool. A spa should be spotless all the time. Would of been 5* if not for that. Also could do with a duster in bar area too. We will be back as very good value and friendly staff

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Smeg1, Thank you for writing to us regarding your stay at Best Western The Dartmouth Hotel, Golf and Spa. We read all our feedback and we are pleased that we exceeded your expectations regarding your room, our staff, and our food. However, regarding your experience in our spa. We usually maintain the highest possible cleaning standards in our spa and on this occasion I apologise for not meeting your expectations. We hope to see you again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Surprising High Standards"

5
24/07/2017

We needed a break to recover, excellent facilities and food. Will come again. Thinking of bringing the family back with us next time we come. The room was emaculate, the shower perfect and the swans made out of towels on the bed was a charming touch.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Cheryl R, Thank you for your very high praise regarding our facilities and food. We love to hear positive feedback like this from our guests and are glad to hear that you will be coming back to see us again with your family. Looking forward to seeing you soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Luxury near Dartmouth"

4
22/07/2017

If you want a little bit of pampering & relaxation look no further than the Dartmouth Golf & Spa Hotel. We have stayed there twice now & have had a lovely stay with a great little Spa, great golf course (although the weather can be an issue) & the staff are delightful. Not large so getting a room can be tricky, but look for their deals & you'll get yourself a bargain. Don't miss out.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear jonathanpitman, This is exactly the type of positive feedback that we love to hear at Best Western The Dartmouth Hotel, Golf and Spa. We love that we exceeded your expectations and we hope to see you again soon. Hopefully, by the time you come back, we will have learnt how to master the weather ;-) Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"A really great place to stay"

5
19/07/2017

Stayed 4 nights on a special offer deal including breakfast and evening meals for 2 nights. Set within a golf course the facilities were spot on. Swimming pool and fitness area, lovely grounds. Out in the countryside. All meals were hot and very tasty - breakfast's cooked to order and local sourced food - lovely.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear 850lesg, Thank you for writing such a positive review of your experience here with us at Best Western The Dartmouth Hotel, Golf and Spa, especially regarding our facilities and our food. We love hearing positive feedback and I will make sure that all your feedback is passed on to the rest of the team. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Enjoyed our stay"

5
15/07/2017

We felt very comfortable in this hotel, service was good, bed was very comfortable, a little more storage particularly in the bathroom would have been useful. The 2 Golf courses on site where both excellent

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear jeffreypV2064XJ, Thank you for writing a review of your golf break with us. We take a huge amount of pride in exceeding our guest's expectations and are glad that we did on this occasion, especially regarding our bedrooms and golf courses. Please note that all your feedback has been passed on to the relevant departments in the hotel. Please come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Weekend Break"

4
12/07/2017

Excellent hotel with very friendly staff and superb food. The rooms are presented well and clean though our bathroom was a little tired. Good facilities with a Spa, gym and swimming pool all available for use.

"Peace and Quiet outside Dartmouth"

5
28/06/2017

We are not golfers, so it was by chance that we spotted that the golf club does accommodation. Well, we were so fortunate that we had stopped. Initially we thought the tariff to be a bit high for us so asked to see the offered room. We were led there by Kris, a very personable young man who 'sold' the hotel to us. Returning to reception we chanced upon a very good value deal which included bed breakfast and evening meal. The bedroom was fine with views onto part of the golf course, the bar/bistro and restaurant staff offered very good service, and the breakfast and dinner menus were excellent. The whole place was quiet and calm. So all in all we're very pleased with this hotel, which I have to say beats into a cocked hat other Best Westerns we have stayed at in the past in US and Europe. Either this one stands out alone (congratulations to James Waugh and team), or is part of a wider uplift in Best Westerns (don't know) (still congrats to the local team). Will definitely return if we are in the area again.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear mandr2015, Thank you for taking the time to write a review of your stay with us at Best Western The Dartmouth Hotel, Golf and Spa. We take great pride in our Hotel and our glad that we exceeded your expectations regarding the bedrooms, the restaurant, and our staff. Please note that all your kind words regarding Kris and the rest of the team have been passed on with your compliments and we sincerely hope that you will come back and see us again soon. Kind Regards, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"spolit by the lack of cleaning"

3
19/06/2017

stayed at the hotel for 4 nights commencing the 1st June 2017, when we checked in we were told we were lucky as our room had just had the bathrooms up-dated, great start we thought, we followed the instructions to leave the towels on the floor if you would like them changed, first let down the towels were picked up folder and put back on the rail, one had a black mark so knew it was the ones on the floor, the shower tray was never cleaned the bin lid was never wiped couldn't help splash it from the sink, the floor in the bedroom was never hoovered and the table and the dresser were never wiped for the whole 4 days, let alone the bedding not being changed. so by the end of the 4 days we didn't feel so lucky, My husband report this the receptionist on checking out and we were advised the Manager would call us to date this is has not happened hence the long post. I hate moaning but we both felt that because we booked a deal we were treated as second class guests disappointing as the hotel had alot going for it

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Mandy Knight, Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we usually receive very high praise regarding our housekeeping staff. Please note that we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Base for a family wedding"

4
18/06/2017

18 hole championship course excellent if testing! Walking hard work, use a buggy - hence 4 stars. Food and service for breakfast and evening meal very good, well priced, pleasant staff - hence 4 stars. Spa - pool, other facilities and outdoor area fine - staff not over friendly although treatment from Sophie excellent! Most golf hotels provide a robe for hotel guests using spa but had to pay £7.50 - not a 4 star experience. Room - needs upgrading especially bathroom and ventilation. It was an exceptionally hot weekend but only one window and no air con - usually stay in Premier Inn and room comfort and amenities don't match that standard. For this reason only we would look to stay elsewhere. Again only 2 stars for the room as definitely below average.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear davidtY2983US, Thank you for writing to us regarding your recent stay at Best Western The Dartmouth Hotel Golf & Spa. Your business is very important to us and we value your feedback, especially regarding the quality of our rooms. By telling us what you liked and didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Could be so nice"

2
09/06/2017

Having visited the spa back in November and being dissatisfied with the cleanliness I contacted the manager who said he would arrange for it to be looked into, we decided to go back yesterday to see if anything had improved and unfortunately the pool area and changing rooms are still filthy, showers covered in mould,whilst sitting in the partially working jacuzzi you get to enjoy green mould on the tiles next to you as well as chipped or missing floor tiles and plaster, what a treat! I can't understand why after spending so much money on the refurbishment the facilities are being allowed to slip into such poor conditions. It's such a shame as the spa has so much potential!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear rubytuesdays, Thank you for writing a review of your experience with us at the Dartmouth Spa. Please accept my apologies for not exceeding your expectations on this occasion. However I'm very surprised at your comments as we usually get extremely positive feedback regarding all aspects of our Spa. Please note that I have passed your comments back to our Spa team so that we can continue to improve our spa guest's experience. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Celebration spa day"

4
06/06/2017

With having finished our degree, we thought what better way to celebrate than go for a spa day!? We brought a Groupon deal which was a 45 minute rasul mud treatment and a glass of bubbles for the two of us. With arriving, signage is limited, but we managed to find our way. We were signed in, given our robe, flip-flops and towels and shown to the changing rooms. We were told where everything else was and advised to go back to reception 5 minutes before our treatment. The changing rooms were lovely, individual showers, changing rooms, and lockers. There were also hair dryers and straighteners which we were impressed wth but we didn't use them so cannot make judgment on them. The lockers had seen slightly better days, and the keys were attached to previous customers headbands etc, but they did the job. We enjoyed 2 hours in the jacuzzi, steam and sauna's before our treatments.We went for our mud treatment which was an experience.... the mud didn't dry at all, and there is no warning before the showers come on... It was incredibly hot in there and this effected me a lot, with making me very light headed and sick, the staff was amazing and helped all that they could. Nevertheless, our skin feels amazing and the mud smelt delicious. After this, we went for lunch in the bar and bistro where we had our free drinks. The menu is very limited but the food hit the spot for us. If you're able to over look some of minor issues around, then you will have a lovely day - just like we did!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jesslauwilliams, Thank you for writing a very concise review of your experience in The Dartmouth Spa. We are glad that you had a pleasant experience both in the spa and restaurant even though the heat from the Rasul made you feel slightly ill. Please note that all your feedback regarding the Rasul has been past on to the Spa team. We hope that you will come back and celebrate again with us soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Excellent golf course"

2
03/06/2017

Played this course this morning it has to be the best course in south devon. Unfortunately I can not say the same about the clubhouse the staff are the worst I have ever encountered I have never been treated with such arrogance and ignorance in my life. we arrived in the clubhouse at 12.05 looking forward to a nice breakfast only to be told you are too late breakfasts finish at 12,00. Okay if that is their rules we then had to choose from a Bistro menu, We ordered at 12.15 only to be still waiting at 12.50 when we enquired how long our meal would be we were answered in an utterly disgusting manner from the the totally untrained staff that what do you expect we are busy, come on Dartmouth you are a top class establishment either get some nice staff or train them properly to show some respect to your custumers. I will certainly play this wonderful golf course again but will not venture into your clubhouse again and your rude unhelpful staff.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear gordonw21, Thank you for taking the time to write such a positive review about our golf course, we think its one of the best golf courses around as well. With regards to your experience with our staff, please accept my apologies. We take great pride to providing outstanding customer service to our guests and 99.9% of the time we receive very positive feedback regarding our staff's professionalism and politeness. We hope that you come back again and visit us in the Bar and Bistro so we can change your opinion of our customer service. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Service wth a smile -as always"

5
02/06/2017

Had a very good room on the third floor -very quiet and convenient to all the amenities. Food excellent with plenty of choice. I hate recommending this hotel as this Devon oasis will become too busy and I would be disappointed if I could not book again which I surely will. Leah on reception is a great ambassador for the quality of the hotels service.

"Cutting Corners!"

3
01/06/2017

Rooms were not to a good standard, they were dusty with tea cups & glasses not replaced or washed, bins not emptied each day, room very hot with one window only opening slightly, no hot food served during the day, mouldy bread served at breakfast for which we just received a mumbled apology, no criossants available on second day (this was the only option of this kind on the menu) the pool opening times for children were changed after we had booked and were different to those published in hotel literature, meaning they could not use the pool after 10am or before 4pm, after asking about this several times we eventually saw a Manager who was very helpful & extended the time by an hour, service in the restaurant was very slow, despite our party being the only ones in there at one point, there was a discrepancy over the charging of green fees with the golf club manager blaming the reception staff saying they 'are not golfers so don't understand how the fees are worked out' this is not an excuse, if people work in a golf resort hotel they should be clear of the pricing structure, all in all disappointing stay, the golf course is beautiful but this hotel has gone downhill since our last visit 4 years ago,

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear juliehZ6630SL, Thank you for writing to us regarding your stay with us and on behalf of the whole team please except our apologies for not exceeding your expectations during your stay. We pride ourselves on upholding the highest standards in room cleanliness and I'm very surprised that on this occasion your room was not up to our usual high standards. I would also like to apologise for the confusion regarding the green fee's. We have many different golf packages and for guests staying with us and I believe there must have been some miscommunication somewhere along the line. We hope that this experience has not shattered your opinion of us as a hotel and hope that you would consider staying with us again so that we can exceed your expectations. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Beautiful Location!"

5
31/05/2017

We have greatly enjoyed a family holiday staying in the cottages, superbly appointed in a stunning location. The overall experience has been excellent, using the facilities available including the golf driving range and swimming pool. The restaurant serves good food at decent prices, we have been looked after by 'Kerry' who has been really helpful during our visit. Absolutely no hesitation in coming back again!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Hi Ian J, A big thank you to you and your family for staying in our cottages. We are always pleased to receive feedback from our customers, but are delighted to receive such positive reviews regarding all aspects of your stay. Please note that all your feedback will be passed on to the team here and we hope to see you again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"A high standard stay for a low, low price."

5
23/05/2017

I stayed here using the spa deal. Two nights stay, two treatments, breakfast both mornings and one evening meal, all for about £150pp. I was dubious that I would get quality for this price, but I am so pleased that I was wonderfully wrong in my doubts. When we arrived at reception, we were told we were being upgraded to a room with a view of "the course" - this was a little laughable, as we were put into a room overlooking the Clock Golf putting green. Not quite as grand as the receptionist made it seem! However, the rooms were clean and comfortable - the bathrooms absolutely stunning as well. The food was spectacular. My mum, who joined me on this trip, had recently been to stay up in Oxford, and ate at a Masterchef contestant's restaurant. She had the same meal here, at The Dartmouth Hotel, and said The Dartmouth's was far more superior a meal - we passed out compliments on to the chef! The spa is lovely, very easy to relax in and the treatments are very reasonably priced. The spa staff were extremely friendly and happy to help at every occasion. The only downside is that the hotel is very golf centered, which would make sense for a golf and spa hotel! But we would have loved to have a go at the driving range etc - but there are a lot of strict rules of dress etc. The golf side of things is a little intimidating for "outsiders" to join in. But I certainly am excited to go and visit again - a certainly relaxing, calming and luxurious couple of days away, for an insanely reasonable price!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kate H Our guest reviews are very important to us and we value such great feedback on our Spa Break Experiences. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and I will pass your comments onto our team here. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Holiday"

4
21/05/2017

Excellent location, friendly staff good food .Resturant and bar staff very helpful , one comment if there big group golfers , I wold suggest separate serving . For example one of the nights had big group who were nosy and shouting to each other , we need to get out . Food was good but spoiled by the nosiness!!

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear howardtravels1304, Thank you for writing to us regarding your experience with us at Best Western The Dartmouth Hotel, Golf and Spa. We love hearing great feedback, especially regarding our staff and food. We hope that you will come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Three night birthday treat"

5
19/05/2017

Having previously used the main hotel for a "golfing break" we were keen to try the cottages as a self catering base for six of us to stay in, as part of my 70th birthday celebrations, and this proved to an excellent decision. We were provided with a very well equipped property, spotlessly clean, with three spacious "on suite" bedrooms. Excellent Wi Fi, good parking close to the property and although located in gorgeous remote parkland, it is close enough to Dartmouth and Totnes so as not to feel isolated from civilisation ! Reception staff very courteous and efficient, as are all the other staff members. Will definately return.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear QP-John, Thank you for writing a great review of your Birthday weekend in our lodges. We take great pride in our lodges and are glad that you had a 70th Birthday to remember. Please come back and visit us again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Birthday weekend"

5
16/05/2017

Six of us stayed in one of the lodges for a long weekend. Was very impressed with everything. The facilities were excellent as was the cleanliness of the lodge. All modern appliances, all in pristine condition. Beds to die for! Could not find a fault. Our thanks to the cleaning staff, you should be very proud. This was our second visit. We stayed in the hotel last year which was very good but must admit the lodge outshone the hotel. The staff could not have been more helpful, thank you. We look forward to returning again sometime soon.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear 74sylvia, Thank for spending your Birthday weekend in our lodges. We love great feedback like this and we use it to provide even better service for future guests. We hope that you wont wait until your next Birthday to come and visit us again. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Holiday game of golf"

4
14/05/2017

While on holiday my friend and I decided to play the championship course at Dartmouth .We chose what we thought would be the best day for the weather and off we set upon checking in we were greeted by a really pleasant lady whom I had spoken to a few days before to book the tee time .She took our money and gave us the keys to the boggy .Off we set to the practice putting area for a quick warm up ,then off to the first tee.My friend had not played this course before but I had .we had 18 holes of enjoyable golf .The course was in good shape and the greens were in relative good condition.My friend was glad we had the buggy because of the walk between some of the holes.I don't know whether the course warrants its cost to play ,I have played better for lest cost but overall enjoyable.We did not use any of the other facilities because of getting back.

DGCC, Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kevin F, Thanks for writing to us regarding your experience playing our Dartmouth Course. We take great pride in both our golf course and are glad that you and your friend enjoyed your round for golf. We hope that you will come back and play our course again soon. Yours sincerely, William John Sales and Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Stunning views and great food!"

4
08/05/2017

From the moment of booking the staff couldn't have been more helpful. We had to move the booking due to a family emergency and staff were really understanding and helpful. Reception staff and dining room staff couldn't have been more welcoming and helpful when we arrived. The rooms are well proportioned with a good sized bathroom. We were a little disappointed to find a twin and not a double, but they were easily moved and very comfortable. There was a spare bed avaliable, though as we hadn't requested one thi was not really a necessary addition to the room. The only drawback of the roof window was that the bedroom area itself was quite dark. In contrast the bathroom with its large sky light was bright and airy. Food in the restaurant was delicious. Lots of fresh local produce and fish on the menu. We'd definatel reccommend trying the hanging kebabs.Well laid out breakfast buffet with lots of fresh fruit avaliable and lots of choice on the hot food menu. Nearby Dartmouth is beautiful, as is the Abbey at Buckfastleigh , or a little further afield Castle Drogo is well worth a visit.

"Lovely setting"

5
04/05/2017

Had a very pleasant stay here, the accommodation was as you would expect and the food was well cooked and presented. Although I only played the nine hole golf course that was really well presented and a good challenge. The best part of staying was the staff, they were all very welcoming, friendly and helpful.

"Good hotel in a lovely setting"

5
01/05/2017

Had a 3 night break here with my elderly mother. All facilities were excellent, smart rooms, comfortable beds and wonderfully quiet. The outlook from the "golf view" rooms and the restaurant is lovely. Also friendly and helpful staff and a good, freshly cooked, breakfast. Although the hotel is a few minutes out of town it is handy for the park and ride service so the location is actually quite convenient. We booked well in advance and got a very good rate. We had rooms 102 and 104, which were fine but higher numbers are further away from the lift and stairwell so are quieter still.

"Lovely Cottages"

5
24/04/2017

Clean and tidy cottages with great facilities. Although the beds were too soft. Cottages are on three stories. Nice balconies. Lovely views. Staff were good. Easy to find hotel although it is in the middle of nowhere. Food in hotel good which is a bonus as the pub down the road was rubbish.

"Great Cottages in good location"

4
24/04/2017

3 double bedrooms on 3 floors with adequate kitchen, dining and lounge areas. Nice patio for sipping G&Ts or just Tea. Very helpful & friendly Reception staff. Spa & pool looked good but was too busy to take advantage of it. Would recommend.

"Spa day"

5
18/04/2017

Booked a Spa day for my wifes Birthday. We were very pleased, extremely welcoming staff. The treatments and therapists were incredible. The lunch was delicious and beautifully presented. The steam room, sauna, jacuzzi and pool are pristine. We will definitely be going back again. Beautiful location and exceptional customer care.

"Family Weekend"

3
17/04/2017

Stayed in the lodges for a family weekend celebrating a golden wedding for our grandparents, We rented 3 lodges in total. The lodges look great on first glance very clean and fully kitted out. When using the shower in the top floor it didn't drain away so was unusable as it leaked through the ceiling onto the stairs, the middle bedrooms both leaked into the bottom floor. We used bathmats/towels but the leak must have been from inside the cubicles. When we told the reception staff they didn't seem to care and said they would get some filler in it when we had gone. The swimming pool and changing rooms had the most awful smell of rotten eggs but you just got used to it in the end. The communication throughout this place is terrible we phoned ahead to book in for breakfast for 3 mornings as there was around 18 of us and when we turned up they had no idea that we were coming and not prepared. The restaurant staff couldn't be more helpful but the communication with them needs to be a lot better! Made the most of this and had a lovely weekend, its in a lovely location close to dartmouth for a walk along the castle and the beach.

"Nice "

4
11/04/2017

Lovely stay with my boyfriend - liked the 'swans' on the bed and room facilities, really liked the breakfast and evening meal (nice friendly staff - Kerry!) and the spa was nice (Sally my masseuse was really good!). Things to bear in mind (could be made better in my opinion) - 1) watch out for pool times. Went at around 5pm for a swim and time in the jacuzzi to relax and there were about 8 children in the pool!!! Not relaxing at all. Later learnt there are certain times that children use the pool so keep an eye on the time! 2) double room was in fact two single beds pushed together .... not a fan of that; and 3) stayed on the bottom floor and it was noticeably cooler down there ... even going down the stairs it felt cold. Almost a bit damp? I'm not sure. Didn't raise this as a concern though as everything else was good and were just there for 2 nights!

"Great place....one not to miss if you like your Golf"

5
07/04/2017

Stayed here more times than I can remember... With the family for a couple of days.. To the extended stay between xmas and new year, and the society doo's with the lads....But everytime we have been well looked after by the staff and everything has been as it should be. We were visiting family last week and played golf followed by the Sunday carvery which was superb, and good value. Highly recommended by me and my extended family... Plus the society lads would go back like a shot!

"A cousins' "Get Together""

5
04/04/2017

I was asked to organise a weekend 'get together' for eleven cousins, eight of whom would need accommodation and two of those wanted to play golf sometime over the weekend. Special dietary needs also had to be catered for as did the firm bed that one needed. Sounds like a nightmare but this place really delivered. They provided a table that was exactly what we needed. Surprisingly the room was not crowded (2 weeks before Easter) but if I had to highlight one outstanding point it would be the unobtrusive efficiency of the waiting staff, many places could learn from them. Over the years I have only had good experience of Best Western and this weekend went so smoothly I could not have asked for more. I am no golfer but I was told by those who played the course that there are two options, a 9 and an 18 hole course. The 9 is rather hilly but buggies are available. One thing, as the hotel is in a valley you may find mobile phone signals are not good but this depends on your provider of course.

"Average dinner"

3
02/04/2017

We were staying in the area and on our last night we eat here. Booking was easy, when we arrived the receptionist was really nice and told us where to go. Arriving in the restaurant it's a very box standard area, some tables are a little close to others and everyone wants to sit near the window! There were two menus 1 was a TDH and one was a box standard head office printed menu The service was pretty quick and average no real great interaction. The food was of good standard. I would recommend the mussels. just watch your bill at the end, we had a number of things on our bill that were not our. This was sorted out quick enough but should not have been there in the first place. All in all ok if you want quick cheap pub grub.

"Consistently high standards with attractive self-catering accommodation an option"

5
31/03/2017

After a successful visit over the New Year we returned to the hotel for a 3 night golf break in March. The standards of accommodation, service and food remains as high as ever. We enjoyed the golf and spa facilities and were well looked after. Before leaving we had the opportunity to inspect the self-catering lodges and were most impressed. The lodges are relatively new: sparkling clean, well laid out with a spacious sitting room with solid fuel stove on the ground floor, 2 twin bedded rooms on the 1st floor and a large double en-suite on the 2nd floor. The lodges are all just 5 minutes walk from the main hotel with full spa and catering facilities available. Very good value indeed especially off-season. Definitely an alternative to hotel accommodation even for one couple.

"Very dissapointed with a few areas"

3
27/11/2016

We booked a well needed weekend spa break here, It was a 3 hour drive so wanted it to be special. On arrival we told the receptionist that it was our anniversary and all she could do was moan about how long she had been married to her husband...not a great start. The room was nice, the massage was lovely, but when we went into the spa to relax the pool was really cold. We went into the jacuzzi and was dissapointed that 3 of the walls had paint peeling off so had alot of terracotta colours patches, not great as it doesn't take much to give it a lick of paint. There was also a screwed up cup on the side of the jacuzzi presumably from the water machine. The next day I had a facial and a pedicure which were both nice, then went back into the jacuzzi...the screwed up cup was still there!!! So they obviously do not clean very often do they...the 3 course meal we had was average, I had gammon as the only other thing on the menu I liked was steak which they charged a £9.95 supplement! Overall was a nice room but let down by other things, we would not go back there at all..

"Another excellent stay at a Best Western Hotel"

5
14/11/2016

14 November 2016 We stayed here for a week a month ago from 15th October till 21st October 2016. We had a stayed here because our usual place of accommodation in South Devon (Raddicombe Lodge) was not available (see reviews). We stayed here due to we had an excellent stay at a Best Western in Inverness, again see review. The hotel is well situated and easy to find and the grounds are so well kept and such a great entrance to the hotel. The customer service and reception staff were kind, approachable and nothing was to much trouble and this was from entering the hotel. The room was clean and well equipped and could not faught anything on cleanliness on arrival and each day the beds were made up well. The breakfast was excellent with a lot to choose from and the scrambled egg and smoked salmon was wonderful. The food is cooked well and plenty to choose from. The waiters and waitress staff were had excellent customer service as well so thank you and this was the same for the evening meals. We had evening meals each evening of our stay and again plenty of choice. The food was beautifully presented and cooked really nicely including the vegetables. As put on the comment card i am sure we will return to BEST WESTERN The Dartmouth Hotel Golf & Spa as it was such an enjoyable stay and such good value. This was a lovely week we had in October and mum enjoyed it as well as this week was really for her special number birthday and the weather helped as well. Thanks once again to all the staff and think we will be using more and more Best Western hotels around the country.

"Racist customer service from Kate at the Spa"

1
13/11/2016

Absolutely awful and racist customer service was experienced at the spa by a woman called Kate .. Can't believe she had the audacity to say what she said out loud . I will not repeat what she said due to its racist nature ,but I would like everyone to know if you speak with an accent or if you speak another language in front of Kate she will demand you leave the spa . I don't know how she landed a job with her appalling attitude .. She needs to go on a customer service training course ! Or better still not work in the service industry . Absolutely disgusted !!!

"Enjoyable stay"

5
10/11/2016

We used The Valley Suite, a well laid out room, comfortable settees, reasonable sized bathroom, with a good shower, and, a large bedroom, comfortable bed and lovely views over the golf course and hills beyond. tea and coffee a plenty, and more if required. The only issue was keeping the room at a comfortable temperature, the electric heating took some organising throughout the suites area. We had a meal in the restaurant which neither of us could fault, reasonably priced for both food and drink, and the beer was very tasty. would definitely stay here again

"Great golfing weekend"

5
07/11/2016

We just had a super golfing weekend at Dartmouth. Super challenging courses (Championship) and well supported by the Dartmouth Course. Between the holes on the former is hilly so take a buggy unless you are very fit. For November both courses were in wonderful condition. The championship course is challenging so you do need to be reasonable golfer. The rooms were good and spacious. The food for a golf club was pretty reasonable and the 3 course dinner was excellent with a wide choice. All 6 in our party really enjoyed ourselves and we are already planning to return next year. There is a spa and pool but we just ran out of time to use them.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear DVPA, Thank you for writing such a great review of your golf break with at Best Western The Dartmouth Hotel, Golf and Spa. We love hearing from golfers on how our course plays and how challenging it can be, especially at this time off year. We hope to see you again next year so that we can continue to exceed your expectations. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Perfect for us"

5
04/11/2016

I have had a difficult year health wise and wanted to try being away from home , which was a pretty scary thought. Choosing this hotel, for a 3 night stay was the best thing possible for my husband and myself and our two sets of friends. We loved the location , the peace, the lovely rooms , the pool, the food and it was wonderful value for money. Our husbands are golfers but did not play this time, so our intention is to come again as we had such a good time. All the staff were friendly and efficient , we were looked after royally in the restaurant, and loved the choice on the menu. Our friends used the pool and loved that. We have always self catered in the past but this hotel has made me reassess ! Thank you for a lovely stay - my confidence in being away from home whilst recovering has been restored.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Hilary M, Thank you for writing such a lovely review of your experience with us at Best Western The Dartmouth Hotel, Golf and Spa. We are glad that we exceeded your expectations during your stay and especially glad that we managed to build your confidence in being away from home. All your kind words have been passed on to our team and we wish you the very best with your recovery. We hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Good clean and friendly"

4
02/11/2016

Nice hotel in a golf course setting, good food to usual Best Western standard and good service by staff but some have limited English!. Easy access to Dartmouth and surrounding area by car in any direction.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing to us regarding your experience at Best Western The Dartmouth Hotel Golf and Spa. We value all the feedback that we receive from our guests, especially regarding our staff and the quality of our service. Please come back and visit us again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Rules are rules"

2
30/10/2016

If abiding by the rules and regulations is what you want then this is the hotel for you. Arrived after a long journey from Sussex with 3 excited children wanting to go for a swim. It was just gone 6 and the spa was open til 8 - great. But no, I was informed by the lady at reception that no children were allowed in the pool after 6. Her manager came out and kindly pointed out the section of the website that explained all this. As we had only booked the hotel for the swimming pool for the kids, my wife suggested we tried to find another hotel, but no, it was after the 4pm late cancellation deadline so we would have had to pay for the 1st night. The lady at reception then insisted on taking my £540 up front which I thought was strange practice. We proceeded to our rooms then had a meal (with a lot of the menu items missing) and retired to bed. Up the next day and after a belated swim went off to visit friends and relatives and returned to the hotel fairly late in the evening. By this time both my wife and children were starving, but when we went to order food we were informed that there was strictly no food after 9pm. Retired to bed with a grumpy wife and children. Up next day and proceeded to my normal morning ablutions. Was sitting on the loo when reception called at 10.43 to inform me that check out time was 10.30 and that I was to proceed to reception immediately. I have to say the bar and restaurant staff were lovely, otherwise this was the most inflexible customer unfriendly hotel I have ever spoken to. Best Western's marketing director should hang his or her head in shame.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Mr Hassall, Thank you for taking the time to feed back to us your experience during your stay and it is most unfortunate that we were not able to deliver your exact requirements on this occasion With regards to your feedback regarding the Spa and restaurant. We have dedicated swimming times for children and adults, which are publicised on all our literature and website thus enabling us to meet the requirements to cater for all our clientele and there enjoyment of our facilities, it is most unfortunate that you arrived after the children's times had fished at 6pm, but good to hear you were able to enjoy the facilities With regards to no food orders being taken. It is our standard practice that food orders are taken after 9:30pm. Had known you were running late we could have arranged for some snacks to be available when you arrived back from your day out we will usually make provisions for our guests so that they can eat past 10pm. Our normal check out time is 10.30 and apologies if we disturbed you at 10.45, however I'm aware you were still occupying your room at 11.15 and your comment was not helpful when contacted by one of our reservations team as we needed to prepare the room for a mid day early check in for another guests who had requested that room, thank you for your cooperation following our further request. Once again please accept our apologies for not exceeding your expectations and I hope that you will consider staying with us again in the future Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Superb location and excellent staff."

5
28/10/2016

Stayed at this hotel for 3 nights as we were visiting relatives in the area. From the start of our visit to the end we were so pleased with the welcome and helpfulness of all the staff. The lady who checked us in was very pleasant and helpful. All of the bar staff and waiting staff were extremely friendly and pleasant and nothing was too much trouble. The breakfast staff were more than ready to help my elderly parents at breakfast, carrying their breakfast to the table and even asking if they wanted them to bring a selection to the table. We ate in the bistro two nights as the food was excellent and again the service was superb so would definitely recommend the bistro for lunch or dinner. The breakfast had a great choice and was lovely and fresh. Well done to all of the kitchen staff. The rooms were large and clean and we had a lovely view over the golf course and the surrounding countryside. Beds were very comfy and the bedding was of a very high quality. We used the pool and gym and spa area while we were there and again the staff were extremely helpful and friendly. Lovely jacuzzi and pool. A great way to end your day. If you are visiting the Dartmouth area I would definitely recommend this as a place to stay. It was easy to find, perfect location for visiting all local towns and villages. An excellent stay and I hope to get back soon.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Sue, Thank you for writing such a fantastic review of your experience staying with us. We love hearing positive feedback as we take great pride in delivering a superior service for all our guests. Please note that all your great feedback has been passed on to all the relevant departments. We're glad that you had such a nice time and we hope that you will come back and visit us soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Average hotel but below average stay"

2
26/10/2016

Arrived at 12.30pm and told we were too early for our room without reception even checking if it was ready. We stayed on a Sunday night so the hotel was quiet. Even though not busy, very poor service in the restaurant. Waited 10 minutes before our drinks order was taken, ordered food only to be told one of the choices wasn't available, the same happened with dessert. Not asked if we wanted tea or coffee and no one about to ask for the bill so just went to bed and paid in the morning. TV in room (room 111) didn't work. Clearly an on going problem as a tv trouble shooting guide was in the info folder. We followed every instruction to the letter including resetting the whole thing but it still didn't work. Totally unacceptable especially when clearly an ongoing problem. Small swimming pool with jacuzzi, steam room and sauna. I wouldn't class this as a spa. Hotel very tired.

"" 2 night spa break""

4
20/10/2016

I went with my boyfriend for the 2 night spa break, on arriving at the hotel we had a problem with the door but this was seen to very quickly and they changed our room, we are both disabled. We had some lovely food and the service was very good. We were recognized from our previous stay which was very nice. The reception, Spa and restaurant staff were very accommodating. We are looking to booking up again for March next year, hopefully a hoist by the pool would be nice and a wet room as i cannot get into the baths. Being disabled the shower cubicles and toilets in the spa changing rooms are too small to accommodate my wheelchair, this means i have to go upstairs to the disabled toilet every time I need to use the toilet, which makes me very cold, also I cannot use the showers as the shower is fixed to the wall and too high, and the door wont close as i need to sit on a shower chair when I wash. I am an unable disabled person where some are able disabled. this means I cannot stand at all where as some able disabled can manage to get into and out of the baths on their own. I cannot. I have to be lifted every time i need to use the toilet or shower, which makes my visit very restricted and hard on my carer. A ceiling hoist is a good piece of equipment to have in at least two of your rooms, this would then be able to go into and out of the wet room with ease. it would also cut out all the lifting. I hear a new Hotel is being built, perhaps when making the plans they would include an unable disabled person to help with the planning, which would help them have a better understanding of all that entails when you are a disabled person. All in all we enjoy coming to Dartmouth. Thank you for a nice stay again!

"Pleased we booked"

4
17/10/2016

Booked hotel as only a few minutes away from visiting our family. Had an issue with our first room, could hear a buzzing sound. They moved us to a suite which was very good. Had half board on the midweek break deal. Excellent food and a good choice. Restaraunt and bar area not very cozy but, they are set up for golfing parties and would suggest it is ideal hotel for golfing groups. Will definitely hope to stay again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing to us regarding your experience with us at Best Western The Dartmouth Hotel, Golf and Spa. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Lovey spa day and lunch!"

5
12/10/2016

Myself and my sister came here on a Groupon which included a Rasul Mud Experience, two course lunch with a glass of prosecco and spa access. We both really enjoyed the day, the Rasul Mud was good fun too and the staff we all very helpful and friendly.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Amanda, Thank you for writing to us regarding your Rasul Mud Experience. We take great pride in making sure that all our spa treatments are of the highest quality as well as making sure that our guests have a great time in our Spa. We hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Golf Tour"

5
09/10/2016

I organised a golf tour for 29 people which is our 3rd year on the bounce. This year we played at Thurlestone on the way down organised by the reservations team. A top quality course. We then travelled back to Dartmouth for our 2 night stay, which includes bed/breakfast and evening meal. The food especially in the evening was fantastic quality with plenty of options for all the golfers. We played the Championship course twice and both times it was in excellent condition. Breakfast was its usual good quality again with plenty of options for all. I used the gym/pool and jacuzzi during my stay and again clean and never particularly busy. Overall the stay at Dartmouth was spot on Top quality course/accommodation/food and friendly efficient staff. We Can't recommend enough. Excellent value as well.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing such an excellent review regarding your golf break. We love hearing positive feedback, especially from our loyal customers. We are glad that we continue to exceed your expectations every year and we hope that you and your party continue to come back to us. Please note that all your feedback has been passed onto our staff with your compliments. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"a lovely relaxing evening wish we had more time"

4
02/10/2016

Was in a beautiful location the golf course looked challenging according to my hubby. the pool area was clean and inviting sadly didnt have time to enjoy the spa treatments. Breakfastwas very pleasant overlooking the greens and room service quick and excellent. Rooms very clean and comfy. only bad thing was the weather . Would def recomend and stay again

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jane, Thanks for writing a review of your experience here at Best Western The Dartmouth Hotel, Golf and Spa. We are glad that you enjoyed your stay with us even though you didn't have time to enjoy our treatments. You must come back soon and try them. Please rest assured that all your comments have been passed on to our staff and we hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Short Break"

4
02/10/2016

Stayed here for two night break from September 21st. Reception busy when arrived but dealt with efficiently when seen. Nice room, clean and airy. Squeaky clean bathroom, nice toiletries. Food good in the restaurant, but being a fussy eater there was not much choice, but that is a personal view. There was plenty of choice for non fussy eaters. Good choice for breakfast though. Played golf on the course on Thursday morning, using a buggy. A word of warning on hole three - keep you foot well on the brake, I nearly crashed it!! Nice course though, good selection of holes. Decided to eat out on Thursday evening, but sat in the bar after I came back, read a book, listened to music and had a couple of pints. Bar staff served with a smile. Good reception on leaving.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing about your experience staying with us at Best Western The Dartmouth Hotel, Golf and Spa. We read all the feedback our customers send to us and we make sure that we use it to constantly improve our service and customer experience. Once again, thank you for writing such a positive review and we hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Inside Story"

5
29/09/2016

Not the most attractive approach to a hotel or externally the most appealing, but once inside the interior is pleasant and the staff welcoming and helpful. The Bookings Manager, Laura, went the extra mile to help me penetrate the awful steam train website to find a timetable for visiting Greenway and the restaurant staff were helpful as we enjoyed a well priced evening meal. A good central spit to tour this part of Devon.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Michael, Thank you for writing to us regarding your stay with us. At Best Western the Dartmouth Hotel, Golf and Spa we take great pride in going the extra mile for our customers and we are glad that you enjoyed your stay with us. Please note that all your comments have been passed on with your compliments and we hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"IN A NUTSHELL - SPOT ON"

5
29/09/2016

We had the pleasure of spending another two nights at this most relaxing spa hotel. From start to finish our experience was first class. The bedroom was superb with an exceptionally comfortable spacious bed and top quality bedding. Everything about the room was pleasing. Dinner on both evenings were of an excellent quality and quantity. The staff without any exceptions were wonderful. Breakfast faultless. It was a pleasure to stay here. Thank you.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing to us regarding your experience here at Best Western The Dartmouth Hotel, Golf and Spa. We love hearing such positive feedback from our guests as we take great pride in making sure that all our guests receive the best quality customer service. Please note that all your feedback has been passed on to our members of staff with your compliments and we hope to see again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Relaxing break "

5
25/09/2016

From the first initial contact with Sonya the service was excellent. We arrived and were greeted by Sonya with a card (I was pregnant) and a room upgrade which was fab huge, clean room with a massive bed! We had dinner at the hotel on the first night excellent food scallops, followed by duck and gammon and sticky toffee pud for dessert totally yummy! We had breakfast the next morning lovely cooked breakfast lots of choice. We had spa treatments in the afternoon very good pedicure thank you Cat. Glen had a nice Swedish massage. We went for a swim which was lovely. An excellent affordable break set in beautiful surroundings not far from Dartmouth and the coast. Will definitely return. Thank you

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Emma, Thank you fro writing such a positive review of your experience here at Best Wester The Dartmouth Hotel, Golf and Spa. We love hearing great feedback from our customer and we are glad that we exceeded your expectations. Please note that all your feedback has been passed on to our team with your compliments and we hope to see you again soon. Yours sincerely, William John Sales & Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Beautiful location"

4
21/09/2016

Excellent three night stay at this three star hotel set in beautiful rolling Devon countryside about four miles outside Dartmouth. Our room was a decent size, clean and the bed very comfortable. Staff were friendly and helpful and the breakfast whilst not extensive was more than adequate and hot food quickly served and nicely cooked. The evening meal menu changes daily and has a good selection including locally caught fish, well cooked. We enjoyed a round of golf on the nine hole Dartmouth course but it was no pitch and putt but a shorter yet very challenging golf course. Recommended.

"Anniversary werkend"

3
20/09/2016

Brilliant food, spa and golf facilities. Shame about our room. There was a bad damp smell in the bathroom, so bad that the last morning i couldnt take a shower, even with the light on the room was too dark to see to dry my hair, the bedside light switch was too far from the bed to turn out once in bed and the screw for tying back the curtains fell out. The cutlery in the breakfast room was dirty and the new menu contained dinner choices which were not available when we attempted to order (we were not informed beforehand). All a real shame as the location was brilliant, the spa could not have been better and the golf course and staff were brill ...

"We are frequent visitors to Dartmouth and have had excellent service."

4
20/09/2016

The rooms are to a high standard. The staff at the restaurant are always helpful and courteous, although sometimes there is not enough staff. We have been several times to Dartmouth and the welcome has always been fine.

"Wonderful break!"

4
20/09/2016

We came for a 3 night stay for our wedding anniversary and were impressed as we arrived by the beautiful surroundings. The reception staff welcomed us and gave us room 306. It's a very comfortable room but smelt musty and damp. Reception immediately gave us a another room overlooking the putting green, which was fine. The bed was very comfortable, nice bed linen and towels, bathroom with toiletries. Everything was spotlessly clean. Breakfasts are excellent, lots of choice and the staff are delightful, so helpful and friendly. We ate in the restaurant for one night and the food was delicious with lots of choice. Bar snacks were good too. My husband had 2 rounds of golf and was impressed with the course. The location is very quiet and relaxing but close to many great places. We visited Totnes, Dartmouth, Coleton Fishacre as well as walking on the beach. We thoroughly enjoyed our stay and will definitely be back.

"Wonderful Spa "

5
10/09/2016

One of the best Spas I've been too, fantastic treatments and service. Nice clean place nothing was too much trouble. Look forward to visiting again soon. Thankyou to everyone and keep up the good work it's really appreciated.

"Stayed a couple of nights with my wife we were meeting friends elsewhere.Nice, comfortable bedroom with excellent staff."

5
05/09/2016

Just what we wanted with a very good breakfast and comfortable room. Wonderful views across the golf course and a health improving swimming pool and spa which we enjoyed. Where ever we went the staff were friendly and helpful.

"Wonderful experience"

4
05/09/2016

My daughter and I took a three day break (August 2016) at this wonderful hotel. Set in very picturesque surroundings, the facilities were fantastic, staff welcoming and efficient, excellent food, clean and comfortable and the spa facilities were super. We have stayed here a lot over the years and have very fond memories. It has been some years since we stayed here but I must say that we weren't disappointed. I would suggest reducing the age limit for children from 16 to 14 as I found that somewhat restrictive.

"A Golfer's Dream"

3
04/09/2016

This hotel and cottages are in a beautiful location with a fantastic golf course. We stayed as a family in one of the cottages. The cottages are very spacious having an open plan lounge, kitchen and dining area. The kitchen is fully equipped with a family sized dishwasher and there is a washing machine in the inner hall storage area. The 3 double bedroom are all en-suite and have good storage facilities. Complimentary products are left in all the en-suites and all bedrooms have a hair dryer as standard. There is a small garden/patio area at the back of the property which has table/chairs and there is also seating area in the front of the property with a barbecue. The owners have thought of everything a family would need on a holiday even supplying tea towels and dish washer tablets. The restaurant is quite spacious but can get quite busy but that isn't surprising considering the menu. So it is advisable to book. We had a number of meals in the restaurant from the Sunday carvery to hanging kebabs and steak and I can say that none of the meals were disappointing. Generally the staff were very friendly but one or two were off hand. Unfortunately, on this visit we did have a few issues concerning our lodge when we arrived, with regard to cleanliness and the maintenance of the lounge and decking areas off the bedrooms but, they were generally dealt with in a professional and efficient way during the first few days of our stay, and we were given a complimentary meal by way of compensation. The only major issue that wasn't addressed was the hand rail on the steps leading to the lodge. The hand rail to the lodge was wobbly and as my husband is disabled he found it frightening getting up and down the steps as he is unsteady on his feet and relies heavily on a walking stick. Fortunately, there was always someone around to help him. Also, the swimming pool area unfortunately was a disappointment. Cleanliness and maintenance being the main issues and we only used the facility once because of this. Dead flies on the window sill, dirty windows and clumps of hair in the actual pool, that my grandson called seaweed, was enough to put us off. We have stayed in the same cottage for the last 2 years and last year we were very impressed by the facilities both on site and the surrounding areas therefore we re-booked but unfortunately due to problems experienced I doubt we will stay here again in the future. We were offered by way of compensation a couple of nights stay in the hotel but as it takes over 5 hour to get there on a good run it seemed such a long way to go and with the motorways being as they are at the moment it just didn't seem feasible. However, the location is an ideal place for visiting the surrounding areas like Dartmouth, Paignton, Brixham and Totnes but the added advantage to us was the Woodlands Theme Park which is very close by.

"Amazing!!"

5
03/09/2016

Best spa I've ever visited! I absolutely loved it, such nice people especially Nicole who did all my treatments she made my experience at the spa so much more enjoyable I will definitely be recommending to all my friends and family. :)

"Very Good"

4
02/09/2016

just a quick one. Stayed here with my wife and three kids. Good accommodation, great staff and the food was surprisingly very,very good considering its a Best western. No negatives. Told to add more detail by TA so take your golf clubs, looks alike a good course with Buggies and has a driving range which I introduced my youngest to. Had a SPa which i didn't use because we were out and about all the time.

"golf break"

5
01/09/2016

what can i say , 20 golfers(or trying to be ?) 2night stay and 3 rounds of golf, the food was excellent,staff very good,nothing to much trouble,rooms clean and tidy,fresh linen every day, golf pro very helpful, course challenging (ask the boys!!!) weather was great all in all very good. leisure facilities good, nice pool and sauna, we will hopefully book again for next year, well done Dartmouth hotel, one of the best.

"Sonia couldn't have been more helpful"

4
25/08/2016

Went just for one night with 2 girlfriends and their daughters. My friends were already booked in and I left it too late, the hotel was full. I rang reservations and spoke to Sonia who was amazing, went way beyond the call of duty and somehow found my daughter and I a room! So thank you Sonia, you are a star. Hotel was pleasant, room was clean and pretty big. Breakfast tasty. Our only issue was the distance from Dartmouth. We booked a taxi with a girl on reception, came down at 7.30 to go for dinner in Dartmouth, only to be told no Dartmouth taxis were available. The girl on reception had forgotten to tell us and unfortunately omitted to apologise too. Had to hitch with 2 very kind gentlemen from the golf club who thankfully took pity on us!!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for your kind words regarding your stay at Best Western The Dartmouth Hotel, Golf and Spa. We love it when we receive positive feedback, especially when it is about our staff. Please note that your comments have been passed on to Sonia with your compliments. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Lovely hotel with very friendly staff, fantastic food and wonderful spa"

5
24/08/2016

A great hotel with super facilities, such as the wonderful spa - swimming pool, jacuzzi, steam room and sauna. Rooms are of a good size and very modern - beautiful views especially if the rooms overlooking the golf course. Food in the restaurant in the evening is excellent and very good value and the breakfasts are especially very good. The staff are very efficient and the atmosphere is very relaxed and friendly. Golf courses are super and the location is perfect for visiting Dartmouth and surrounding area.

"Great hotel good value for money"

5
23/08/2016

Stayed here for 3 nights in August and I can only say it was great. The friendly staff couldn't do enough for us and the rooms were clean and tidy and spacious. Only one problem was it was roasting at night and because the curtains are so thick they don't let any air in. Apart from that I can't complain. We were there for a sports competition and had to start early in the morning. Because of this we would have missed breakfast but the staff made sure we got something to eat which was great. We ate in the restaurant at night and the food was lovely. Would definitely stay here again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for writing to us about your experience. Please note that we read all our comments and they are passed on the all the relevant members of the team. We are that we exceeded your expectations on this occasion and we looking forward to seeing you soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Lovely hotel and spa break"

4
22/08/2016

Visited this hotel at the start if August with a friend for a hotel spa break. Having family in the area i know Devon quite well, however finding the hotel was a little bit difficult as the postcode in in the GPS sends you around in a circle, a quick call to the hotel got us on track and once we arrived we were able to find our bearings for venturing out. The stay was lovely, nice clean and spacious hotel room with coffee making facilities and biscuits which were replenished each day of the stay. on the first night we had dinner included in the booking, this was a nice meal, lovely tomato soup. Breakfast each morning was lovely and made to your choice which was lovely. Spa facilities, the team in here were friendly and very informative, the facilities themselves were good, we enjoyed the pool with the sense showers and the steam room, slightly disappointed as the sauna on both days we were there appeared to only heat to 50 degrees we did mention this to the team who reset the sauna however this did not improve the temperature so we made the most of the other facilities. Overall a really nice stay, would recommend to anyone who just wants to escape and not venture out too much as this a middle of no where location.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Donna, Thank you for taking the time to write about your spa break experience at Best Western The Dartmouth Hotel Golf and Spa. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Great lodges"

5
19/08/2016

Lovely holidays year after year in these well equipped lodges. Use of the club house and spa adds to the holiday . Food is very good and breakfast included. Lodges have everything you need and close to Dartmouth and Blackpool sands . Tennis court as well and golfers heaven

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Liz, Thank you for writing about your experience in our luxury self catered lodges. We love it when we hear positive feedback from our loyal customers. We are glad that you continue to have a great time at Best Western The Dartmouth Hotel, Golf and Spa and all your comments will be past on to the team. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Wonderful Golf"

5
18/08/2016

Excellent location, wonderful golf, great food and lovely helpful polite staff. Golf courses were in tip top condition great fun and challenging to play, my brother and I enjoyed every aspect of the course such as the bunkers, trees and bushes. Always use a buggy for the golf!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Sandra, Thank you for writing such a lovely review about your experience with us. We take great pride in exceeding our guests expectation and we are glad that you had a wonderful time. Please note that your comments about our staff and course will be passed on with your compliments. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Spa day "

5
17/08/2016

Our first visit here for a day spa, couldn't fault it. Facilities great, staff very polite and helpful & food was very delicious (especially pudding) only negative would be the one of the treatment ladies never spoke at all to one of my family so slightly more information would help. Over all I would highly recommend!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Chris, Thank you for taking the time to write a review of your experience with us at The Dartmouth Spa. We love hearing positive feedback from our customers and please note that your comments will be passed on to the Spa staff and our Chef. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Friendly, comfortable hotel"

4
14/08/2016

Enjoyed a lovely relaxed stay whilst attending son's passing out parade at BRNC in Dartmouth. Staff very helpful, lovely countryside setting with very relaxed atmosphere. Good facilities, clean and spacious rooms.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Rosalee, Thank you for writing a positive review of your experience here at Best Western The Dartmouth Hotel Golf and Spa. We love receiving positive feedback and all your comments will be passed on to our team. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Spa Facilities Poorly Maintained with Unhelpful Staff"

1
14/08/2016

The Spa was a disappointment due to it being poorly maintained with unfriendly staff who showed little interest in their clients. Only half of the showers were working, no liquid soap was provided in the showers which is very awkward when on holiday. The lockers were rusty in places and mostly did not lock - in fact I could only find one available at 08:00 am. On one morning the towel provided by staff was so dirty that I was unable to shower. There was a radiator that had been removed from the wall and not replaced leaving filthy marks and bare pipes for all to see. There was much paintwork that had flaked off the walls showing plaster-work and one of the switches was very badly corroded. Even the plant pots around the Jacuzzi had corroded and left rusty marks on the walls, and the plants were withered. The sauna was not up to temperature and the gym was very small and claustrophobic. I am afraid to say that the wonderful photographs were in no way a true picture of the actual experience.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for getting in touch regarding your experience in The Dartmouth Spa. We are sorry that on this occasion that we did not exceed you expectations. Please note that all our towels are freshly laundered on a daily basis and so are the shower gels. I have passed all your comments on to the relevant heads of department for there immediate attention. We hope that you will come and visit us again so that we can exceed your expectations. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Good location"

5
11/08/2016

Enjoyed our recent 4 night stay at the Best Western Dartmouth. Excellent location for exploring the south Devon area. Breakfast and Spa were great and location of the rooms very quiet, so not disturbed. Free WiFi and free car-parking which is always a bonus and not always available with other hotel groups! Thanks to the team who looked after us.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thanks for writing such a positive review or your experience here at Best Western The Dartmouth Hotel Golf and Spa. We love to receive feedback from our customers and we hope that you will come and visit us again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Break in Dartmouth"

5
08/08/2016

The hotel staff were excellent and nothing was too much trouble. The room was lovely and clean and everything we needed in the room for a nice comfortable stay. The hotel is not the most aesthetically pleasing but you have to see through that. There is too much emphasis on golf although I am sure the course is outstanding. A bike rack would have been useful to store our bikes.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jules, Thank you for writing a review about your experience here at Best Western The Dartmouth Hotel, Golf and Spa. Your feedback is extremely important to us and we will be using it to continuously improve our service. Please note that your feedback has been passed on to the relevant departmental managers. We hope to see you again soon. Yours sincerely, William John Marketing Manager Best Western The Dartmouth Hotel Golf & Spa

"Fantastic carvery "

5
04/08/2016

Went on Sunday for the carvery all beautifully presented and cooked to perfection Usually on a carvery the meat is great and veg not good or vice versa Here it was great & very reasonably priced Served by the head chef rob aswell very friendly & knowledgable Would highly recommend

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Debbie, Thank you for writing such a lovely review of our carvery. We deeply appreciate it when our customers give us such positive feedback and it will be passed on to Chef Rob and the team. We hope to see you again soon. Kind Regards, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Nearly something for everyone"

4
28/07/2016

Spent 3 nights in hotel with grandchildren who were staying in adjoining cottage. Staff were very friendly, bar food good and plentiful. The hotel is clean and tidy but there are signs of the need for some maintenance, the shaver socket didn't work, the window didn't open fully - we were advised to open the en-suite window and leave the adjoining door open, Not sure we could have stayed in the room if it had been hot weather. The swimming pool is a fixed depth of 4'8" and was like stepping into a hot bath, it was too hot and not refreshing - they can turn down the temperature and save some money. There were many small children staying in the hotel but there are no facilities for them, maybe they could make use of one of their function rooms to create a small play area which would make it more attractive for those families.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for taking the time to write a review of your experience staying with us. Please note that we take all our customers feedback and comments very seriously and we use them to constantly improve. Please note that all your comments have been passed on to the relevant departmental managers. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Very enjoyable Spa and Dine Session"

4
27/07/2016

My daughter, granddaughter and I enjoyed a literally 'last-minute' booking here recently and we thoroughly enjoyed it. The jacuzzi and pool were both a little cooler than we had expected, but everything was very clean and it was not too crowded. Steam room and sauna both good. We enjoyed a light lunch up in the bar, but were a little non-plussed to be the only diners wearing robes, although the Spa receptionist told us we would not look out of place. However, we enjoyed lunch sitting in the conservatory area overlooking the course. Afterwards we each had a massage to relax us before driving home. My only comment would be, given the bar menu prices, that £7 per person is not sufficient for a single course plus a drink.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for taking the time to write about your experience with us at Best Western The Dartmouth Hotel Golf and Spa and we're glad that you had an enjoyable time. We take all our customers feedback very seriously and it will be passed on to the relevant departmental managers. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"July in Devon "

5
25/07/2016

Having a few days at my favourite stop in South Hams. Could only book three nights in one of the lovely Lodges. Great location in rolling Devon hills. Good for golf and local trips. Off to FBI tomorrow at Dittisham, then Hope Cove followed by Bigbury on Sea Beautiful.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Keith, Thank you for taking the time to write about your stay with us. We love that our hotel is your favourite South Ham establishment and we hope to see you again soon. Please note that I will pass your comments onto the whole team Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Spa/golf break"

4
25/07/2016

Spent 2 nights at this hotel on a golf/spa weekend with friends. We thoroughly enjoyed our stay. All the staff were friendly and welcoming from the ladies on Reception, to the bar/restaurant staff and the girls in the Spa. A couple of small criticisms; we booked twin rooms (no doubles available) and the singles did seem on the small side (2'6" we thought rather than 3') and the duvets were extremely thick for summer so we were rather hot! Other than that we would thoroughly recommend this hotel.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Joanne, Thank you for taking the time to write to us regarding your Spa and Golf stay at Best Western The Dartmouth Hotel, Golf and Spa. We love to receive positive feedback from our guests and we will use to improve our service. Please note that all our single beds are 3 foot wide V Spring beds, by appointment of Her Majesty the Queen. Once again, thank you for taking the time to write about your experience and we hope that Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Great place to stay!"

5
19/07/2016

We stayed here for 3 nights on a busy weekend in July. I am lucky, in that I get to stay in luxury hotels with my job, but can I just say, that this is a great place to stay. The staff are wonderful, so helpful and friendly. The rooms are clean and airy. The golf course was pretty good too, shame about my game though! All in all we had a lovely time here. We will be back soon.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Gill, Thank you for taking the write to write to us regarding your 3 night stay at Best Western The Dartmouth Hotel, Golf and Spa. We appreciate positive feedback, especially regarding our staff. Please note that all your comments have been passed on and we hope to see you on the course soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Golf break with friends "

4
18/07/2016

Great golf course and in good order and not to busy (a long walk so suggest a buggy) My wife enjoyed the spa and thought good ( not excellent)but good Hotel staff all young and keen and generally very good Rooms were normal rooms bed was very comfortable a bit warm but there was a heatwave this weekend ( Sunday / Monday ) The only problem was we couldn't get into rooms until 15.00 and check out 10.30 next day which for the non golfer meant a spa and pool and sit on balcony but couldn't freshen up However a great weekend

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Bernie, Thank you for taking the time to write a review of your time spend here with us at Best Western The Dartmouth Hotel, Golf and Spa. We appreciate all the feedback we receive from our guests and we use to help us improve. Please note that all your feedback has been past on to the team here and we hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Can't fault this lovely hotel."

5
15/07/2016

Brilliant, did a couple of days here using 'wowcher'. Was a lot more than we expected. The hotel is lovely, the grounds are stunning. We were offered the chance to be taken around in a buggy by the ground staff to see it in all its glory. The courses are also open to non members and clubs are available for hire from the shop. The food was exceptional and the staff were really friendly and helpful. A short, easily drivable distance from some amazing coast and beaches with ample parking and facilities. All in all a really good experience which we will be repeating at the earliest opportunity!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Allyson, Thank you for writing such a lovely review about your time with us. We love to hear from our guests and we are glad that we exceeded your expectations. Please note that all your positive comments have been passed on the whole team and we hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Golfing hotel not a spa"

2
11/07/2016

booked a deal on a spa retreat website and the pictures looked lovely a real spa hotel. when we arrived the drive down the hill to the hotel looked lovely with rolling hills and a beautiful golf course. unfortunately when we arrived at the hotel I was very disappointed. the hotel was very tired and dated, and with the carpark full meaning we had to park in an over spill carpark quite a distanceform the hotel. On check in the staff were very plesant and helpful and we were given all the usual information on the hotel. and the surrounding area. Our room was on the basement/ground floor making it very dark and again the rooms were in desperate need of a good overhaul - again not quite what we had in mind or an anniversary weekend. After settling in we ventured to the spa which again had lovely staff but not what I would call a spa.. A small pool with a hot tub, steam room and sauna but the facilities were not big enough for the day spa guests and hotel guest using it.making it very crowed and after 45min we left We had dinner booked int he hotel for the first night and I have to say to food was nice not much choice on the restaurant menu but you could choose from the bar menu if you were happy to pay a supplement which we did. The bar very quickly filled up with golf groups, around 4 or 5 groups of 5-10 people which got very roudy at times and not the relaxing spa weekend we thought we had booked. after more investigating we found the hotel did not have a separate club house and there fore the bar became the base for tournament groups meeting, prize givings and raffles with lots of tables and whitebaords crowding the hallways people blocking entraces to the spa and the bar areas . making it very noisy over crouded and not very relaxing place to be. so I'm afraid we have rturned not as relaxed and chilled out as we had planned - maybe we should have avoided a weekend?? if you are a golfer this looks a lovely course, if you are a hotel or spa guest I'm afraid you just feel in the way of the golfers

Jamie W, Owner at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Good morning thank you for taking the time to post your response on trip advisor. I am sorry you didn't enjoy your weekend with us it is a great place to visit and enjoy the facilities. The spa is very popular as you encountered and is constantly moving as client come and go following treatments but at times is can get busy due to its popularity. There was a golf tournament on that day and where given the use of the facilities else where within the building so as not to inconvenience other hotel patrons, this should have been identified and addressed, i will obviously take this up with the group of golfers and the team on duty at the time. The hotel continues to evolve as a great place to stay and maintenance of the building is ever on going. I am sorry that on this occasion we did not meet your expectations. jamie Waugh

"Great lodges, expensive bar decent enough pool"

4
09/07/2016

Stayed a couple of nights in a lodge and ameneties were excellent. Very decent space but in top room shower in the eaves meant couldn't get under it. In ldges beds are not made up or towels changed. Bar was a pretty poor menu and expensive breakfast rolls were pretty poor.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for taking the time to write about your experience in our luxury lodges. By telling us what you liked and didn't like we can continue to make improvements to our hotel. Please note that all your comments have been passed on and we hope to see you again Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Excellent"

5
08/07/2016

Stayed for one night whilst on business in Dartmouth. Reception staff very friendly and helpful. Superb room with very comfortable bed. Bathroom excellent. Bar and restaurant facility very good and a hearty breakfast to set you on your way. Good value for money.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for taking the time to write about your stay at Best Western The Dartmouth Hotel, Golf and Spa. We love to hear that our guests have enjoyed their stay and that we have exceeded expectations. Please note that your comments have been passed on and we hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Very Helpful Management"

4
08/07/2016

My wife and I booked late for the Dartmouth Hotel & Golf Spa and got the last available room. We checked in about 4pm and on going into our room we immediately noticed there was a loud and consistent humming noise coming from a plant room just outside the window. We both new that this would cause us a restless night and reluctantly decided to see if we could cancel our reservation and take pot luck on what else we could find in the area. The receptionist tried to help but confirmed there were no other rooms available for the three nights we had booked. She then had a word with the Duty Manager who could not have been more helpful or friendly. She offered to put us in the Bridal Suite for the first night and move us to another room for the remaining two. Both rooms proved to be excellent and very quite. Overall the hotel was first class, good quality selection at breakfast with cooked to order menu. The swimming pool and Jacuzzi were very good and we both had a very enjoyable stay.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for taking the time to write to us about your experience with us at Best Western The Dartmouth Hotel, Golf and Spa. We take great pride in making all our guests feel comfortable and that everything is done to make sure that our customer's experience is positive. Please note that your comments have been past on and we hope to see you again soon Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"some good so not so ,,,,"

3
06/07/2016

Nice weekend retreat , if a little tired looking , some of the staff very good , some not so good , to the point of being aggressive with my wife and her friend in the spa !!! its not the clients fault that the spa is so dis organised with too many people booked with so few spaces and if you are offering treatments perhaps you should have a facility to be able to tell paying customers what they are and how much they cost instead of standing at the desk in the spa,and telling customers to go on the internet to find the required information !!!!,,,,,, the difference between spa and hotel makes me think they may be run by different companies ,,decent restaurant and good breakfast friendly staff ,,,for the golfers the course is looking great BUT £26 for a buggy !! £12 to £14 is the going rate in Dorset ,charging a battery must be more expensive in Devon

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Very Pleasant Spa Day"

4
03/07/2016

Had a really pleasant experience at the spa and leisure facilities. It was a special reduction with Travel Zoo. It included a facial and massage with afternoon tea. We also enjoyed a really tasty Carvery. There is also a large golf complex here. I would not hesitate to come again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for writing to us about your experience at The Dartmouth Spa. We take great pride in our excellent customer service and we are glad that you had a pleasant experience. We hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Disaster to amazing"

5
03/07/2016

Booked 7 for a spa day through Groupon, rang, booked, sorted, or so I'd hoped. Arrived to blank looks from reception in spa. No booking! We had all travelled quite a way, rearranged work, home etc and were ready to chill. The spa staff were amazing, we were offered free access to the facilities, towels, steam room, pool, jacuzzi etc. Spoke to lovely Steve in the bar re ordering lunch and the chef agreed a special price for two course, which were amazing. Chicken pad Thai then trio of puds. I'm not a pud person but they were lovely. In the spa we were then approached one at a time to see if we would 'mind having a free treatment!! as they had a trainee in that day. We had a super day, wished we lived nearer as I would have joined (not the golf, sorry) and we still have our voucher to use on a future day.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Sheryl, Thanks you for writing such a lovely review regarding your experience with us at The Dartmouth Spa. We are glad that our team managed to sort out all the issues regarding the booking and that your day turned out to be a success. We hope to see you again soon Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Spa Day"

4
02/07/2016

Booked a spa day through travel zoo, rang through to the hotel and booked the for 30th June. On the day we arrived at 12 noon the time our treatments were booked for unfortunately to reception had booked our day for the following Thursday so not the best start. Fortunately the staff here are very helpful and they moved things around to accommodate us, we booked our treatments for 3pm. We went and used the swimming pool, jacuzzi, sauna and steam room all decent facilities and wasn't to crowded maybe a bit more than we would have wished for but not an issue. Limited amount of loungers available. We had afternoon tea and that was lovely , full body massage was good, facilities fairly clean and today although there was some maintenance work going on in the corridor which was a bit off putting and probably should be left till after closing time. The gym was adequate we would return in the future

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Lee, Thanks you for writing about your experience with us at The Dartmouth Spa. We take great pride in our customer service, especially when we can solve a problem for a guest. We hope that you enjoyed your stay and that you will come back again soon Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Cosy"

4
02/07/2016

The room did what it said on the tin. Very comfy bed ( with sheets and blanket as I had requested) and lovely and quiet. Also very convenient location for our visit to Dartmouth. Would recommend to friends.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you writing to us about your stay with us at Best Western The Dartmouth Hotel, Golf and Spa. We take great pride in the quality of our rooms and hope to see you again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Delightful day"

5
30/06/2016

A group of us went to the Spa but there was a mix up and they didn't have our booking and were fully booked for the day. However, they offered us free use of the facilities and the opportunity to come back another time. Then, amazingly, they produced two members of staff (one was on her day off!) and offered us a free treatment each. What a lovely thing to do, we had the most fabulous day and are really looking forward to our next visit. The food was superb too!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thanks for writing to us about your experience with us at The Dartmouth Spa. We always try to go the extra mile with our customers, especially if something goes wrong. We hope that you had a great time and please come back and visit us again soon. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Good, Better, Best Spa!"

5
30/06/2016

I am a regular visitor of spa's in South West and I have visited The Dartmouth Spa on several occasions, but this time I must write this review as the last three months this spa is becoming one of the best in Devon! The staff is very professional and can't do enough for you, treatments are good value for money and I always feel very comfortable and looked after. The eye for detail of the spa manager is incredible and I am already planning to go back for another wonderful spa journey.

"Devons Green Rolling Hills"

4
20/06/2016

We were a group of 9 who were staying for a week touring Devon and used The Dartmouth as our base. The staff made us all very welcome and couldn't have been any nicer. The rooms were a decent size, nice and clean, the breakfast was excellent. We had dinner a few nights which overall was very good. We used the pool and a few of us had delicious massages in the Spa. Overall I would definitely recommend this property however the one disappointment was that although surrounded by beautiful green hills there was no walking possible due to the danger of straying golf balls. And if you get to the main road (up a steep drive way) there are no pavements/sidewalks. Another positive note though, was as this is a golf hotel we found the other guests to be charming and friendly, certainly not the way 'normal' hotel guests are.

"nice stay"

4
19/06/2016

Hotel very nice if you get a course view room ! We were put in a room facing the brick/grass bank at the back of the hotel the first night, hardly slept at all because of some kind of 'pump' noise going on and off all night. Complained to receptionist in morning and she got our luggage moved to the 100% better room number 204 facing the course, so much better and made our stay very pleasant. Breakfast very good, freshly cooked to order, set us up for the day !

"Amazing staff "

5
16/06/2016

There were a group of us staying here for a wedding. Service at 12.00, coach due to arrive at 11.10 to pick up ca 36 of us. 11.30 no coach, not enough time to get taxis - all stations alert reception staff ferrying us all down to the church. Brill guys - thank uou

"Very enjoyable."

4
16/06/2016

Stayed for 2 nights with a group of golfing friends and could not fail to be impressed with the whole experience despite seriously bad weather. Rooms were basic but very clean and comfortable. Delicious breakfast cooked to order. Nothing was too much trouble for the pleasant and attentive staff. A wide variety of choice on a dinner menu and served promptly to a group of 16, well done. The golf course was in good condition. It is a good test of golf and a stern test of stamina. Get a buggy if you are used to flattish courses. The hotel provides golf bag storage in lockers, very good. Very good leisure facilities are on offer to ease a few aching muscles. I would not hesitate to recommend the venue.

"The lodges were just right"

4
14/06/2016

6 golfers shared 2 lodges,so we each had an en suite bathroom for 6 nights.We stayed June last year and the lodges have not deteriorated at all during that time,which is a bonus.The are finished to a high standard. You can park adjacent to the lodges and can easily cart your golf gear around between car and lodge.

"golfing week with society"

4
13/06/2016

this is my 2nd year at dartmouth and this year we hired 2 lodges and hotel rooms the lodges had 3 twin bed rooms with ensuites but one room only had a bath the lodge was well maintained with decent internet connection we had breakfast included but no dinner the staff at the dartmouth were very friendly and helpful as usual. the course was in good condition however everyone in our society agreed that last year it was in better condition in 4 days the holes were never changed on green so putting was not easy as ball kept hoping on marks bunkers were terrible but you shouldn't be going in them i would still love to visit dartmouth again however i think our society will be going somewhere else next year lodge 4.5/5 staff 5/5 food 4/5 course 4/5 greens 3/5

"Incredibly Let Down"

1
11/06/2016

I really do not like to post bad reviews, however, I feel that this incident is deserving. A group of friends and I had booked the £75 per person spa package, to celebrate finally completing university, and we were recommended to go to the Dartmouth Hotel. We called to book for bank holiday Monday. On the previous Saturday at 6pm we received an email saying that due to staff illness the booking was cancelled and we had to call to rearrange the date. I completely understand that staff illness cannot be helped, however the way this matter was dealt with was extremely disappointing, hence why I think future customers should be aware. Bearing in mind it's not our fault, we were then told to rearrange, although we had booked bank holiday Monday for obvious reasons. So we asked for any other available dates of that week to which we were told we would not be accommodated at the same time, and our package would not be fulfilled. This was very disappointing, but instead of hitting trip advisor straight away we thought we would call again and further explain in order to give the staff a chance to provide a solution. This never happened, hence this review. Instead we were told to come on Monday, where we would be given a complimentary cream tea and could use the facilities, then on Monday they would check if there had been any cancellations for that day or the week. At this point we thought this was fair, but certainly not worth £75 if we couldn't have the treatments included in the package. So we asked if we took up this offer whether we would have a refund and could this be confirmed in writing. The spa were unable to fully confirm our refund and therefore, we were not prepared to lose this amount of money. We would hate for someone to book to stay at this hotel for the purpose of the spa, and then be let down like this. This really ruined our celebrations and we had been looking forward to it for a while as we had booked far in advance. Quite frankly their solutions were not good enough and we will never be booking with them again. If you want a good spa and hotel, I would certainly recommend the Cornwall Hotel and Spa, which is a lot better than this.

"Good hotel, great views"

4
04/06/2016

We stayed here for 5 days, not being golf players didn't matter. Great views across the course. The room was large comfortable, good selection of biscuits and bathroom toiletries. The staff were very helpful and accommodating . Food was of good quality and the portions were not small. The kitchen was very good at varying the contents of your order if something on the menu didn't take your fancy. The spa was clean, neat and well presented. Worth looking for deals, we found a deal on groupon. The moany bit, I have issues with showers over the bath. The bathroom was serviceable the shower screen was inadequate . It was fine for the wife who is a small lady I on the other hand am a 6' tall large ( fat male) , so when having a shower flooded the bathroom floor. Get rid of the bath and put in a decent sized shower cubicle . the outside of the building could do with a bit of tic. However the many bit will not stop us coming back.

"A lovely stay"

4
02/06/2016

Some of my family have just stayed for 5 lovely days in the cottages at the Dartmouth Golf and Country Club. On arrival when booking them in the staff were friendly and extremely helpful. They all had breakfast every morning. The service, choice and quality were excellent.

"Best Western - Great Break!"

4
02/06/2016

The Leisure facilities were fantastic, as was the food. Stunning location, golf course was immaculate! Stand and service were outstanding - the only down fall was the slightly dated decor. Very minor detail in a fantastic 2 nights away!

"My secnd visit, and will return!!"

5
31/05/2016

A stunning setting, a very smart hotel with excellent food and drink and wonderful views of the golf course and along the valley. I have stayed with my family twice now and will certainly go back again for a spa-break which was extremely good value. The staff are very friendly, helpful and professional and I would recommend a visit even if you do not play golf.

"Two night/three day golf break"

5
22/05/2016

Hotel was excellent and the championship golf course was first class with lovely views and challenging holes. The choices for the other golf courses was good also. Staff were friendly and knowledgeable and the food could not be faulted. All in all great value for money.

"Fantastic Hotel"

5
22/05/2016

We visit the the hotel at least twice a year and have never had a bad experience. The staff are friendly and can't do enough for you, the golf course is fabulously kept and beautiful. The spa area is also a hidden gem since its refurb. We always enjoy meals in the clubhouse (my fav being the hanging kebabs) and breakfast is fresh and delicious. Thanks all for some brilliant holidays and memories. See you again soon

"Many thanks for a great Golf Break"

4
20/05/2016

I booked a two day golf break at Dartmouth Golf and Country club for a 40th birthday treat after a recommendation from a friend of mine. Golf course is superb with great golf holes and lovely views. Food was fantastic and the staff were very helpful and friendly, nothing was too much trouble making for a lovely, relaxed stay in a beautiful location. Only one small gripe was the noise near our room window outside which was a drone all night, but nothing a pair of ear plugs didn't solve! The only other little issue was that although we had free wifi the speeds weren't great and it kept dropping out, could do basic internet and emails but wouldn't support wifi calling on your mobile, an issue when the mobile signal is so poor. I loved the golf course and wouldn't think twice about going again in the future. Big thanks to all the staff for making our stay so relaxed.

"Fantastic Golfing Break"

5
19/05/2016

I was part of a 16 man group of golfers staying in the lodges. We had a great 3 days, the food & accomadation were great but the staff were just fantastc, couldn't be more friendly and helpful. I would definitely stay again.

"Great room!"

4
17/05/2016

We stayed here on our last night of a motoring tour of the South West. The first impression to us as non-golfers is that it is very spacious: both the surroundings and rooms. In particular the bedroom was very generous and had a very good bath and shower. The food was good and staff were friendly and helpful.

"A lovely weekend"

5
13/05/2016

We had a beautiful hotel room that overlooked the golf course, and our friends had the room next door. The two men played golf - a very challenging course - and the two ladies enjoyed the spa and the amenities. We also explored the surrounding areas in the car - awesome! We had a wonderful couple of days 25/26 February, at a special price..... the breakfasts were great, and the beds the most comfortable .... all in all, a great time was had by all.

"Golfing Break"

4
13/05/2016

The Hotel and its facilities are pretty good I was part of an 8 man golfing trip this is I believe the 8-9th time we have stayed at this hotel. We found Nathan Claire and most all of the staff really helpful and made us all feel very part of this friendly hotel. You have to show and be friendly to get the best out of people , only one supervisor did not seem to either believe in this or was a naturally grumpy type of person. The food was good with plenty of choice and the rooms clean and tidy, some are being redecorated whilst we stayed here for the 3 nights. Golf course in good shape and a good challenge.

"80th Birthday Treat for My Parents"

5
12/05/2016

Well what a fabulous little find i found here, I was looking for some where comfortable and nice for my Dads 80th, so pleased we booked this place, we had a Lodge which was fab parking right outside, beautiful inside, all we needed and more really, Lodge was 100%, as we all like to do our own thing, grounds well looked after very private, and we were lucky to have the nice weather too, visited around and about central for everything, loved Dartmouth, lovely shops pubs and the boats to had a ferry crossing too, would go back again, pool and spa fab on only 5 mins walk from our Lodge, lovely staff, fabulous

"FANTASTIC"

5
11/05/2016

This was our fourth visit and is even better now than 5 or 6 years ago when we last visited. Everything, apart from the weather ( and we have requested an improvement on this on our next visit) was excellent. The rooms, staff and golf course you couldn't ask for better. Ideal for exploring so many interesting places nearby. Would recommend the hotel to anyone wanting to visit Dartmouth and nearby places.

"Dirty and bad food"

2
10/05/2016

I went with my mother for a spa day and was very disappointed, the towels they gave us for the pool were brown (they were meant to be white). The pool is tiny and the water felt greasy. I had a massage and that was nice but I really didn't feel looked after, it was as if the therapist couldn't wait to go on her break! For lunch we only had a choice of 3 dishes and no choice at all for dessert which was absolutely revolting, it was stale like it had been left out for days also the restaurant staff seemed like they really didn't want to be there.

"One of The Best Stays at this Hotel"

4
10/05/2016

!4 of us went on our annual golf trip for three days. We have been to this hotel five times before but would say this time was the best. Rooms are just what we want in the hotel, the food was the best it has been really enjoyed all the meals. The golf course was not in bad condition considering the weather they have had to cope with . The staff we friendly and reception were really helpful with booking etc. Over all good break

"Beautiful location"

4
06/05/2016

Third visit to this hotel and it will not be our last. Hotel is nestled in beautiful countryside with fantastic views at the front overlooking the two fabulous golf courses. We played on the nine hole course and it has the most glorious views from every angle at the top of the hill. The staff in the golf shop are very helpful and informative. There is also a good sized swimming pool, which children are allowed to use at certain times of the day, with Jacuzzi, a steam room and sauna. This is next to the spa which is very well kept and offers some lovely treatments. I can highly recommend the facials and Sophie my therapist was superb with a great technique. I could have drifted off to sleep during my facial. I also had a French manicure from Nicole who was very good. The restaurant and bar is very pleasant (also the 19th hole) and this also has glorious views from the conservatory area. Breakfast was consistently good throughout our stay and I can highly recommend the hanging kebab dishes. The staff were very polite attentive and courteous. Nice comfortable room, with tea and coffee making facilities, and biscuits. Not huge but well furnished and again, a lovely view from the window overlooking the golf course. (not all rooms overlook the golf course).

"Family holiday"

5
03/05/2016

We booked 4 lodges here to celebrate a family birthday over the bank holiday weekend and we had an amazing time! The lodges are large, luxurious and contain every conceivable thing you could possibly need. Our party ranged in age from a toddler right through to mid-eighties but everyone loved it there and much fun was had by all! The staff at the hotel, especially at reception, are so friendly and the hotel has high standards in cleanliness and customer care. I would like to thank everyone there for a wonderful time and we are looking forward to a return visit.

"Family birthday celebration"

5
02/05/2016

Super setting for this excellent hotel Staff really keen to please and most helpful Rooms spacious all amenities Great breakfast Golf on hand Spa and indoor pool An all round good place to stay and not far into Dartmouth which has some good restaurants

"A mixed bag"

3
02/05/2016

A great location hidden in a fold in the hills about 5 miles from Dartmouth. A comfortable and spacious room and ensuite with views over the valley and ponds. However there was a buildup of black mould around the window frame and curtains (not something that happens overnight) so a bit of a damp problem. The extractor in the ensuite was not working on the first night but this was cleaned and fixed the next day. The restaurant is nicely situated on a split level with a conservatory part overlooking the golf course. The food was not without issues, with one good main course and another with badly overcooked fish (don't know how this could escape the kitchen). The staff didn't come to check if everything was OK until after we had finished. The breakfasts were cooked to order and all OK. Meals have to be paid at the bar and could not be charged to the "room". Potentially very good, but let down on this occasion.

"Best spa day I've ever been to"

5
02/05/2016

Facilities in the spa were good very clean and well presented. Massage amazing the best ever highly recommend Sofia and Sarah the masseurs. Lovely setting nice staff very polite and there is a nice bar where you can relax and have a coffee they also do a Sunday carvery till 3 pm. Perfect!!!!

"2 Night Spa Break"

4
29/04/2016

Me and my mum enjoyed a 2 night spa break at the beginning of this week. We had a lovely time, nice chilled, relaxed hotel with very friendly and helpful staff. The spa facilities were lovely, relaxing and clean. The gym is a bit on the small size but ok. We enjoyed the pool/sauna/steam room and hot tub. We had a few spa treatments, the spa staff very good, particularly Nicole who looked after me very well! Thank you. The food was really great, hats off to the chef, reasonably priced for hotel food too. The hotel was placed in lovely surroundings overlooking the golf course. Unfortunately our room was the the back of the hotel which didn't benefit from this view. it was on the dark side too. As we were on a spa break we really would have appreciated the view - if we were to stay again we would definitely request this! Our room was spacious and the bed very comfortable. The bar/restaurant overlooks the view so we did get to enjoy it from there.

"Good value spa day"

5
29/04/2016

We are local but we went for the mother and daughter spa day with full use of the spa and manicures and facials. The staff were delightful and Stacey's facials were excellent: she used a variety of products, tailor- made to our needs. She included a head massage half way through which was really good and unexpected. The new changing/showering facilities are great and relaxing on the terrace outside in the sunshine later with a drink rounded off a great day.

"lunch function"

4
29/04/2016

Function room has a great position overlooking the golf course and sea in the distance particularly from the veranda. Staff all very friendly and helpful and carvery lunch well cooked. However there is a feel of "retro THF" about the place. Room is cavernous and lacks warmth in the decor. Succulent meats not too carefully carved, the dessert spoons rather that serving spoons for the vegetables kept falling into the serving dishes, and my "pet hate" three meats served and one gravy fits all! Needs to be taken to a higher level.

"Great Short Break"

4
28/04/2016

Having just enjoyed 3 days here in the most beautifull surroundings this Hotel Golf and Country Club set in rolling countryside it has 2 excellent golf courses ( if you play ) and it is a great base for enjoying the delights of Dartmouth and the many surrounding things and places to do and see. Hotel comes with pleasent comfy room's good bar and the food is very good,excellent cooked breakfasts and Chef cook's fresh and enticing dishes daily alongside the every day Bistro menu, good choice of wines and cheerful attentive staff. Look for there short break offers you will not be dissapointed. The only ? we felt the Club could do with a coat of paint looked a little tired, then don't we all after a dreary winter.

"Premium Golf Tour Package"

4
28/04/2016

My husband and I stayed here taking advantage of the two night premium golf tour package that is offered by the hotel. The rooms at the hotel are well appointed with a decent amount of space. The beds were very comfortable and the staff at the hotel lovely. The food in the restaurant was also very nice and reasonably priced We played the Championship Course which I highly rate, it was well maintained and a great layout. Unfortunately the greens were cored when we played there so it is hard to say what they are normally like but the fairways were in really good condition so suspect the greens would normally also be. We also played the 9 hole Dartmouth Course which appeared to be as equally cared for as the championship course - really enjoyed these courses. Day 2 we played at Bovey Castle and whilst the castle is pretty magnificent, the course not so. I would not recommend upgrading to the premium package to play on this course. The course itself including the pro-shop was not well sign posted and unlike the championship course there were no layout diagrams provided at the tee boxes which meant that you were often playing blind. The transition from the first nine to second nine is not sign posted at all. Again the greens were cored with no notification of this. Day 3 we played at Thurlestone Golf Course and again we loved this course. The views alone are magnificent but the course was superb and the climate provided a great challenge given the wind was blowing in the opposite direction to what it normally does. The lady in the pro-shop was especially welcoming and we felt right at home here. The fairways and greens were well maintained. Would highly recommend playing on this course as part of your package - do not bypass this one. On a whole, I would recommend this package, just not the upgrade. It was great value including accommodation, breakfast, a dinner and three games of golf with unlimited use at Dartmouth.

"Easy Ryder Cup Tournament "

5
25/04/2016

I found my 3 night stay at the hotel to be excellent. The hotel is ideally located for visits to surrounding areas, with Totnes, Plymouth and the very pretty Dartmouth Railway running alongside the River Dart all within easy reach. Every member of the staff was professional, helpful and courteous. They always had a smile on their face whilst working and made me feel like nothing was too much trouble for them. The food was very good value, well cooked, well presented and tasty. I didn't use the Spa facilities so cannot comment on that. I will definitely return and look forward to my next visit. John Graef Surrey

"chill out time"

4
25/04/2016

Booked a one night DBB deal for a twin room. I also rang ahead and booked some spa treatments. From the first call I made to book , to all the staff in the hotel, all were exceptionally friendly and helpful and felt as if nothing was too much trouble. The ladies in the spa are lovely and helpful, my therapist Nicole was lovely. Everything was spotlessly clean in the pool, spa & changing areas. Our room its self was also spotless, not much of a view as at the back of the hotel. If you want a view ask for one facing the golf course on a higher floor. But we hadn't come for the view so it didn't matter. Plenty of space in the room with everything you would expect. The bar, restaurant area are pleasant and we had a table in the conservatory for dinner. The food is good but not exceptional, there are surcharges for some of the courses if you are on a DBB rate, this might annoy some. Our breakfast in the morning was lovely and plenty of choice not just the full English - kippers, smoked salmon & eggs etc. The only point I would raise is that there is very little 'comfy' seating in the bar area. If there are groups of golf societies - which there often are. There is no where to sit in the bar after you have had dinner, so instead of having a few more drinks we went straight to our room. But this is my only gripe after a very pleasant stay and would definitely recommend for a golf or spa break.

"Good food, friendly staff"

4
24/04/2016

Staff were very friendly and helpful, we had a deal that included evening meal, which although we had to pay significant supplements - the main and starters were fantastic! Dessert was disappointing though. Good selection at breakfast. Rooms were small but comfortable, bathroom a little dirty. The spa area was good but showers were cold and changing room was dirty.

"2 nights at Dartmouth Best Western Hotel and Golf Club"

5
23/04/2016

Stayed 2 nights at the Dartmouth Golf Club and Hotel and couldn't fault it. All the staff were very friendly and made us feel at home, yet offered a very professional service. We ate in the Bistro both nights and the food was very good and reasonably priced. The room was a nice large room, with good facilities, and although not a scenic view (only rooms on one side of the hotel look out over the course) it was very comfortable, quiet and nicely furnished. We didn't use the pool or spa but it was there if needed! No complaints at all, would recommend staying here and would certainly stay again.

"Spa day great treatments and tea but dirty pool"

3
21/04/2016

Went on spa day with partner early in April. The gym was small but equipment was modern and worked. The jacuzzi , steam room and sauna looked clean but the pool was really dirty . A new pool spoilt by a greasy scum line all around the pool at the water level.There were also several clumps of hair in the water. The ladies changing room floor was also dirty . The staff were friendly though and the treatments were good ( massage and a facial) . The cream tea was delicious

"Faultless!"

5
21/04/2016

We only stayed one night which was an all inclusive gift from our daughter. It was wonderful! The room was a generous size and spotless. The tea/coffee making facilities above normal standard. All the staff we came into contact were polite and extremely helpful. The three course dinner was top class and we had no restrictions on the menu for being all inclusive. Breakfast was perfect too with a huge range of foods to chose from and all beautifully laid out. The dining area in the conservatory was glorious. I we didn't use the pool but I did have a manicure which was very professional and I loved a bit of pampering. Great location great food great service well done everyone I will be recommending this hotel to family and friends.

"Great birthday celebration break "

5
20/04/2016

Just returned home from a three night break, six ladies - we stopped in one of the lodges. What an amazing experience! The lodge was really wonderful, extremely well appointment, everything you could want and more. We enjoyed daily spa treatments and use of the spa etc. We ate in the hotel restaurant on two evenings. Delicious well cooked and presented food, the menu changed daily and chef was happy to accommodate any changes we requested. Charlie our waitress is a delightful young lady who looked after us and the other guests extremely well. All the staff in the hotel and grounds were friendly and helpful. Thoroughly enjoyed our break and hope to return again one day.

"Lovely relaxing weekend"

5
19/04/2016

The hotel is about 4 miles outside Dartmouth, but this wasn't a problem, excellent views over the golf course, staff very friendly and the food was of a good standard, and portions generous, rooms clean and beds comfortable, there is a indoor pool and spa but we didn't use the facilities. Would definitely return Dartmouth is worth another visit

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Maggs, Thanks for posting a such a lovely review regarding The Best Western The Dartmouth Hotel, Golf and Spa. We take great pride in our establishment and strive to give the the best possible service and provide our guests with top of the range facilities. We look forward to seeing you again. Warmest Regards, William John, Sales and Marketing Manager

"Impressed"

5
19/04/2016

Very impressed. Stayed for one night. The food was excellent, the accommodation and spa facilities were also very good. I would definitely stay again and thought the golf weekend was good value for money. The staff were also polite and friendly. Recommend.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Simon, Thank you for taking the time to write such a positive review regarding our establishment. We are very proud of our Spa, Golf course and Bar and Bistro and I will be sure to let all the teams know your thoughts. We look forward to seeing you again on your next golf break. Warmest Regards, William John, Sales and Marketing Manager

"All roubd very good"

5
19/04/2016

A 2 night stay with unlimited golf at a bargain price. The course is superb, but book a buggy it's a killer! Food was very good, and service professional. Spa is small but more than adequate. Room was spacious enoungh and beds comfortable. Bathroom waterpressure could be better, and maybe more modern, but still acceptable. Overall a very nice place to stay.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Steve, Thank you for taking the time to write such a well rounded review of our establishment. We take great pride in providing the best service and facilities for our customers and we are glad that we met and exceeded your expectations. We look forward to seeing you again soon. William John Sales and Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Quality stay"

5
14/04/2016

Stayed here for the second year in a row and as expected the Hotel was excellent. Food and service was brilliant and the rooms very nice and this year we had a decent view looking out over the golf course. The Golf course itself wasnt in the best of conditions, The Greens were awful, very little grass in places and very rough and bumpy. they were perfect last year so i would put this down to the weather being very wet and very cold down in those parts but definitly a bit of a let down this time around. What most courses do is give you a bit of a discount if the greens are being treated or are poor but im guessing as this was part of a package get away they didnt think to worry about it. Some sort of discount of even a cheap freebie like a ball marker or pitch mark repairer from the pro shop would have been a nice touch. Already looking in to going again next year as its a hassle free and relaxing get away.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kevin, On behalf of everyone at The Best Western The Dartmouth Hotel, Golf and Spa I would like to thank you for you kind comments regarding our establishment. We take great pride in our customer service and food quality and I will be sure to pass it on to the Bar and Bistro team. With regards to the course conditions, we have not been blessed with the best of weather so far this year which is very unusual as you know from visiting last year. Hopefully next year the greens will be back to their usually perfect condition. We look forward to seeing you again soon. Yours sincerely, William John Sales and Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Good value relaxing short break"

5
13/04/2016

I needed to chill out after a big sporting event. Lovely steam room in pool and spa area. Our room was excellent and looked out over the golf course with lovely views. The dinner was expensive if you tried the additional cost items on menu. Generally the food and service were good and breakfast excellent. All staff were nice and we enjoyed our one night stay. Good location for exploring this lovely part of Devon but hotel is not in Dartmouth which we knew before we booked. Wifi pretty hopeless.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Simon, On behalf of everyone here at the BEST WESTERN The Dartmouth Hotel, Golf & Spa we would like to thank you for all your positive comments regarding our hotel. We take great pride in our excellent facilities, customer service and food and we are glad that we met your expectations. With regards to the WIFI, we are sorry that this did not exceed your expectations in this area. We hope to see you again and if I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Nice Place, Keep the Food!"

4
11/04/2016

Lovely clean modern hotel, all the facilities you can ask for. If you are a golfer it would be the ideal location to play and sleep. We booked a overnight deal with room, evening meal and breakfast. Wish we could have eaten from the bar menu.......

"Relaxing and cosy"

5
09/04/2016

I recently visited the Dartmouth hotel and spa with fmily and friends whilst visiting beautiful Devon. Our room was lovely and clean and the staff were exceptionally helpful. They were able to provide us with plenty of ideas of things we could do locally. My friend and I decided to take a trip to the spa and we were booked in for a full body massage. I had Nicole, and she was brilliant. She was very professional and helped me to relax as I can be very shy about my body. She was able to put me ease. She was very polite. I have paid more money for inferior massages. This was well worth the money. The food was in the bar and bistro was lovely. All cooked well and everything was fresh. We could see that the chefs took pride in the work! Our rooms well well organised and cleaned to a high standard. Everything smelt fresh and clean when we walked in and we were able to enjoy lovely views across the golf course. Would definately recommend this place to friends!

"Excellent hotel and spa"

5
02/04/2016

I visited on Monday 28 March 16 and had a lovely stay. The room was perfect and the bed so comfortable. The staff were warm and welcoming. We had a lovely evening meal, plenty of choice and the food was perfect including excellent service. The quality overall including the food in our view was to 4 star standard not a 3 star. next time will bring golf clubs. Will definately return and highly recommend. Thank you for such a lovely stay.

"Easter break"

5
01/04/2016

We had a 3 night stay with dinner B&B for 2 nights and B&B on the 3rd. The staff were lovely and went out of their way to look after us. The room was bigger than average with a lovely big bed. The view from the room was over the hilly golf course, which was very picturesque! Although the weather was awful at various points on our stay, the atmosphere kept us cheerful! The food was very well presented and tasty, with very good menu choices. We WILL be back and next time will bring friends and family! Excellent location for exploring Devon!

"Most Relaxing Welcoming Stay"

5
27/03/2016

We booked a two night stay which included Dinner on the first evening. The room was spacious, warm and inviting. The bed & bedding superb. The restaurant was full to capacity, despite this the staff were efficient, courteous and most capable. The three course dinner was tasty. Our Chicken with Chorizo was exceptional. Compliments to the chef for producing such an excellent dish. Breakfast, once again everything we required was available and the cooked breakfast was lovely. The views from the dining room are wonderful. We hope to return.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer Thank you for your feedback regarding your recent stay BEST WESTERN The Dartmouth Hotel Golf & Spa Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Best Massage ever!"

4
26/03/2016

My first time at this hotel as we were visiting the area. The main spa reception was a bit bland and not very inviting but the staff were very friendly and helpful. Had the best full body massage ever with Sian. Very relaxing and can highly recommend.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for your feedback regarding your Spa experience at The BEST WESTERN The Dartmouth Hotel Golf & Spa Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please note will be pass on your positive feedback to Sian If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Excellent Value"

4
26/03/2016

Very good value in Dartmouth. Room was very comfortable and parking very handy. About 10 mins drive into Dartmouth. Didnt eat at the hotel so cannot comment but facilities are easy to find and appear in good condition.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear David Thank you for your feedback regarding your recent stay at The BEST WESTERN The Dartmouth Hotel Golf & Spa Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Rasul mud experience "

4
26/03/2016

First impressions were great, lots of people around around, stunning grounds and smiley reception staff who pointed is in the right direction. Very friendly and helpful spa staff who explained everything well. We picked what main course we wanted, there wasn't any choice for desserts- all we knew that a trio of desserts were available. and they phoned our order upstairs. We went upstairs for our 2 course lunch. we were showed to a table in the conservatory with lovely views- we felt very relaxed already. Delicious main course ( vegetarian option) I was so impressed it was very tasty! Desserts arrived- the waiter told us we had A mini lemon posset, strawberry pavlova and a profiterole. Great! Didn't eat the profiterole it was stale and just not very nice but the lemon posset was delicious. The rasul mud was good. However I wouldn't do it again. Yes It has left my skin very smooth. However it wasn't that relaxing for me. The marble seats in there where uncomfortable, I'm petite and couldn't get comfortable so felt quite restless. Also our mud didn't dry at all- witch was unexpected. Also there was a terrible smell coming from the drain. Lovely pool, sauna and steam room. Changing rooms well equipped. Felt very comfortable there. Over heard other guests saying how great and relaxing their treatments were- which means we look forward to coming back maybe for a massage and to enjoy the pool again, But would unfortunately skip the rasul mud experience. Also looking forward to trying the main menu. See you soon, thanks for a lovely day!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Customer, Thank you for your feedback regarding your recent experience at The BEST WESTERN The Dartmouth Hotel Golf & Spa Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please note that your all your comments regarding our Spa and Restaurant have been passed on to the relevant members of staff If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Let down"

3
23/03/2016

Having stayed here before we were very disturbed by the number of out of control children running about hotel corridors until 3am making it impossible to sleep. We had also booked at gluten free in February but the hotel had no gluten free bread at breakfast time. This is such a shame as on previous visits we had been impressed by the ambience and care. These issues need to be addressed. The next day was different again and the bread arrived. We had vowed never to visit again but that would be a shame. Don't go visiting if a wedding party in booked in!

Jamie W, Owner at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued client. Thank you for taking the time to advise myself of your recent visit and fully appreciate your frustrations, and offer my unreserved apologies. We did have a group of clients in at the weekend and there behavior was totally unacceptable, our night manager had spoken to them and advised that if they didn't control their children they would be asked to leave, with one room being asked just that and vacated the hotel at 3.25 am. We will not tolerate this appalling behavior within our family owned and run hotel. I would ask that you contact me directly at the hotel so that we may discuss this further. Thank you again for bringing this matter to my attention. Jamie Waugh (Director)

"Relaxing girls spa day"

5
21/03/2016

Me and my friend used our Groupon voucher for the Rasul mud experience with lunch. We decided to go mid week on a Wednesday rather than the weekend. We arrived at 9:30 and had the Rasul straight away after receiving a robe and flip flops. For future customers: the experience is private and in a closed off room. We didn't know what to expect, but we were shown to the locker room where we could leave our stuff and then taken to the room. They provide you with a jug of water incase you get dehydrated, and space to leave your robes and towels. There are instructions on the wall as to what to do. Another little room (similar to a steam room) contains some seating and the mud which you put on your face and body. There is then steam which makes the mud firm up and then wash off. The whole experience lasted 45 minutes I think. From there we went into the spa, which was completely empty! Although we didn't expect 10:30am on a Wednesday to be busy, we were happy to have the place to ourselves! Very peaceful and nicely decorated, good views onto the grounds. We booked lunch for 12 midday, just as the spa was getting busier. We ate in a conservatory that was reserved for people with prebooked lunches. Food was great, and we also got a free glass of wine. My only fault with the food was that the desserts weren't that great. We then went back to the spa, just as everyone else was coming up for lunch, so we got the place to ourselves again! Ended up leaving around 4pm feeling refreshed and relaxed! Definitely recommend this place for a girls day, but try and go on a weekday. Have marked room and sleep quality 4 / 5 because there was no option for N/A as we didn't stay overnight.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Allie, Thank you for your great review regarding your recent visit at THE BEST WESTERN The Dartmouth Hotel Golf & Spa. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Rasul mud experience"

5
20/03/2016

Went with my best friend to have a resul mud experience with lunch . ...the whole day was wonderful from start to finish...the girls in the spa were lovely and friendly..they explained everything about our treatment we were having and where and what time we wanted to go for lunch...they provided us with towels ,,white robes,,and flip flops ,which ,we Wore all day ...the changing rooms were well equipped with lockers ..hair dryers..showers with shower gel included ..the rasul treatment itself was fun ..you are led into a cubicle and explained what to do ..inside there are two seats ...bowl of mud that smells like chocolate ..a bowl of water and a bowl of salt ...first you put on the mud then let it dry ..this is when the steam comes .(like a sauna ) which softens the mud ...then from above your head water comes down and washes it all off ..the salt is provided in case you can't get the excess mud off and the water is to wash your hands ...the whole process lasts about 30 mins and so much fun .....the lunch was lovely which included main which you choose when you arrive ..desert and a glass of wine ...this was eaten in the restaraunt overlooking the golf course ..we then spent the rest of the day using the hotel facilities ..I highly recommend this hotel ..we felt really spoilt and will defiantly return xxx we got this as a deal from groupon for 69 pound for two ...bargain xxxxx

Jamie W, Owner at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued client Thank you for taking the time to post your review on Trip Advisor. I am delighted that your spa day experience exceed your expectations. The Mud Rasul is truly a great experience leaving you feel relaxed and energized, the team do take pride in ensure your time with us is memorable for all the right reasons, the Menus have recently been re written giving the you our client a much wider choice of mouthwatering dishes to choose from i ma glad you enjoyed it. i will pass on your comments to the spa team and look forward to welcoming you back again in the future. Kind regards

"Weekend Away"

3
17/03/2016

Customer reception desk was great and so were the staff behind it.... That was the highlight - oh, apart from the setting. Room was ok, have found better travel lodges.... the room was suitably equipped and the bed was comfortable. We had complimentary toiletries and the bathroom was on the small side. Food - well not really one to mince my words... awful. Not what you ordered, cold, missing orders, no decent service from the staff, just plonked your food out, No checking on how we were. We actually brought champagne and that was just put on the table. We were not spoken to as to what is the occasion, can I do this for you, would you like me to serve the champagne.... a shame actually the customer service was like this. Atmosphere... well when we were there anyone who didn't have a golf top, or trousers on in the louge/bar area was looked at down their noses and it was a very uncomfortable feel. (By the way, we were not dressed scruffily either, nor had we split wine or showed stupidity, but hey, maybe we just landed on the wrong day !! Judging by the reviews of others, this review may make it sound like I was in a different place, but this is just how we found it.

Jamie W, Owner at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear kerry K Many thanks for taking the time to post your review, although your visit was over 5 months ago we have made huge improvements since you were last with us. The menu has greatly improved with a wide choice of mouthwatering dishes. The room decor has also been improved and the beds as you say are comfortable and hand made locally via Vi-Sprung giving a truly great nights sleep. Our team has has also changed and now focus on a great customer experience. i am genuinely sorry that you did not find this so when you visited us. hopefully you will consider our venue in the future. Very best wishes

"Weekend away"

3
13/03/2016

Accommodation is very nearly perfect with gorgeous rooms exceptionally well equipped. Lovely staff and nice clean spa. This is our second stay and we love it here. There are two very simple issues that make this stay less than perfect. Firstly, the food included in the package has supplements almost exclusively . We had a pork chop (very nice) and a fairly insipid chillie, it's a bit difficult to see how the food is included with so many supplements, a minor point perhaps but quite annoying. The second is that coming back after a brilliant day at Paignton zoo the room hadn't been serviced and we had no loo roll or clean towels. The lovely young lady at reception sorted this quickly (these are great staff) but it really needed a quick service for a 2 day stay. Don't be put off though this is a terrific place !!!

Jamie W, Owner at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Paul Good to hear you had a great weekend during your recent visit and delighted you were looked after by the team and enjoyed the spa. I note your comments regarding food supplements, we do try to offer a wide selection of dishes and obviously some items cost more than others, none the less your constructive comments are and will be taken on board and will discuss with the relevant manager. thanks again and do come back and see us again soon regards Jamie

"ANOTHER ENJOYABLE STAY"

5
09/03/2016

Just got back from a two night golfing/spa break at this hotel and a really good time was had by all. Hotel room was spotless evening meal was good - drinks a little expensive! Had a lovely facial at the Spa - really relaxing girls very friendly and informative, Will be back x

"Spa break"

5
07/03/2016

We literally couldn't have asked for a better time, the hotel was much better than I was expecting and the facilities were what you would expect from a higher classed hotel. The staff were great, the food was better than average along with the room being better than we thought. We had the couples massage which was lovely and had a nice day chilling in the pool and Jacuzzi which made for a very relaxing weekend.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jordan, Thank you for your lovely feedback regarding our Spa facilities your overall experience at Best Western The Dartmouth Hotel, Golf and Spa. I will make sure that all your positive comments are passed on to our staff. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Spa retreat "

5
06/03/2016

Had a wonderful time here at the spa. Had a lovely treatment of which there are many to choose. The place was clean,neat and tidy and the staff were friendly and professional. After my treatment I had an excellent two course meal up in the restaurant which catered for my dietary needs exactly. Would recommend a stay here and a visit to the spa is necessary.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Georgina, On behalf of the whole team here at Best Western The Dartmouth Hotel, Golf and Spa I would like the thank you for your kind comments regarding our Spa and Restaurant facilities and the staff involved. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN The Dartmouth Hotel Golf & Spa

"Short stay"

5
23/02/2016

We stayed here for three days after having the first three days in Cornwall . The staff were polite , cheerful , and always willing to help. The food was excellent . The views were pleasant. The down side is that it is not within walking distance of anywhere. This is a perfect place for golf enthusiasts .

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Mike, Thank you for taking the time to write a positive review about BEST WESTERN The Dartmouth Hotel, Golf and Spa. We take great pride in providing great customer service and food and your comments will be passed on the relevant teams. Kind Regards, William John Sales and Marketing Manager

"Great stay at Dartmouth Golf Club Hotel"

5
20/02/2016

Excellent hotel. Stunning location. Fabulous indoor swimming pool, gym, spa etc. Great breakfasts featuring local produce. 10 minutes drive to Dartmouth and 20 minutes to Totnes. Excellent value for money

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, On behalf of the whole team here at BEST WESTERN The Dartmouth Hotel, Golf and Spa we would like to thank you for your positive feedback regarding your stay at our hotel. We hope to see you again in the not to distant future Kind Regards, William John Sales and Marketing Manager

"Nice hotel with a good spa"

4
17/02/2016

I've just come back from a stay at this hotel with the other half. We had a 2 night spa package, which included dinner on one night, bed and breakfast on both, and 2, 30 minute spa treatments each. The hotel is well-appointed. We asked for a room over-looking the golf course and were relocated to room 102, which was nice and comfortable. The bed was really comfy with good quality pillows and duvet. The room was a good size too and the bathroom was what you'd expect. We had dinner on the first night there, and the food was very good. We had a 3-course meal, but were so stuffed after the first and second course that we couldn't even entertain a third. The staff were very friendly and helpful, although I'd say that the receptionist could have been more helpful when we checked in, as instead of her giving us information about the hotel, we had to do all of the asking. We both had spa treatments which were really good. And the spa itself is nice, its not massive, but it has all it needs, a pool, steam room, sauna, jacuzzi and gym. The hotel is in a very good location if you wish to visit the surrounding area. Its only about 4 miles outside of Dartmouth. We went for dinner into Dartmouth on the Saturday night and a taxi cost us £13. We had dinner at Bushell's Riverside which I can highly recommend. We had a lovely weekend and would almost certainly return.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Charlie, Thank you for your compliments regarding your recent stay at BEST WESTERN The Dartmouth Hotel Golf & Spa Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We pride ourselves on out excellent customer service and room quality and are glad that you were satisfied with your stay. If I can be of assistance in the future, please don't hesitate to contact me at 01803 712686. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, William John Marketing Manager BEST WESTERN the Dartmouth Hotel Golf & Spa

"Lovely hotel with a beautiful spa"

4
10/02/2016

Just spent the last weekend here and had a lovely time. The hotel was great and the food in the restaurant was lovely. Had a full body massage in the spa which was the best massage I ever had, very relaxing. The rooms could do with a little updating and colour but they were fine and clean. The beds were very comfortable. Can I also say a huge thanjs to the reception staff who posted back my IPad safely to me when I left it behind!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kim, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. Lovely to hear you booked in for a treatment in The Dartmouth Spa, the spa has been newly renovated as of April 2014 and we are really pleased that you enjoyed your experience down there. I will be sure to pass on your kind comments to the reservations team. Thank you again, Josie Marketing Manager

"We visited for a Christmas party with a large group"

4
08/02/2016

This was an excellent venue - we were well looked after and enjoyed the whole experience. The food was fresh and appetising, despite being a large function, it was also hot! Staff were very helpful and the disco good too! We plan to return next year, again for our annual Christmas party. Many staff stayed the night and again reports were great - an all round winner!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Sam, Thank you for taking the time to provide feedback with regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. We are really pleased to see that you enjoyed your Christmas Party here with us, We look forward to seeing you again next year. Kind regards Josie Marketing Manager

"Disappointing"

1
04/02/2016

I stayed with my boyfriend in July 2015. From 7am to 10am the fire alarm went off continuously. No staff members contacted our room to say it was a false alarm and when I contacted the main desk and asked for an explanation they told me that they were 'tired' and there is nothing they can do. I found this highly unprofessional. We were assured that we would be contacted by the management team within the following week and unfortunately, 7 months later, I am still awaiting this phonecall. The hotel itself seems like a lovely place to stay with great facilities, however I feel that the attitude of the staff and the lack of communication turned a lovely stay into a massive disappointment. Unfortunately I would be reluctant to stay again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Laura, Thank you for providing me with feedback in regards to your stay, on behalf on our entire team here at BEST WESTERN The Dartmouth Hotel Golf and Spa I would like to apologise for not providing you with a superior experience. I understand that during your stay the fire alarm went off, I would like to apologise for this inconvenience during your visit. The safety of our guests is of paramount importance and we have these measures in place to ensure all of our guests and staff are safe. I will be sure to pass on your feedback to the management team. I do hope that you will consider staying with us again, Warmest Regards, Josie Marketing Manager

"Birthday Celebrations."

5
03/02/2016

We look forward to our annual visit to The Dartmouth and this year was no exception. Turning onto the winding road down to the hotel we were already chilling out. We entered reception to be greeted by Dee with a smile to light the dullest of days. Seeing our friends again is just one of the many things that, for us, make the Dartmouth spacial. After check in we made our way to the Valley Suite. It's our favourite but this year something else made us smile hugely. Sitting on the bed were two swans. Wonderful, and they so appealed to the romantics in us. We had to take photographs and then left them until it was time to shower. It was a lovely touch. I pre booked a Spa treatment and after breakfast on the Saturday I met Nicole in the Spa. She was very professional yet friendly too. I enjoyed a wonderful massage. I was definitely relaxed and chilled. Thank you so much Nicole. Breakfasts were excellent and it was good to see Kerry at breakfast. We thought we might go into Dartmouth for dinner one evening but the hotel menu was very good with changing daily specials. We were so happy we chose to eat at the hotel. Three dinners were very different, excellent quality and delicious. The Hanging Kebab is on the menu and my husband decided to try the chicken one. He loved it. Thanks Carl. I have to say hello to Charlie. It was so good to see you again. Your efficiency and charm are so appreciated. In fact the whole team beaver away so that guests can chill out. It's appreciated. We are already looking forward to January 2017 but don't want to wish our lives away so it just remains to say thank you to Dee, weaver of magic, and the wonderful Sam. You both make sure that a birthday celebration is even more special. You help us make memories. Thank you and to all at The Dartmouth, have a brilliant 2016. Turning off

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to write us such a lovely review, we are really pleased to see have you have stayed with us on several occasions and that this recent trip was an enjoyable experience. We really value all of your comments and I will be sure to pass on your kind compliments to our staff here at the hotel. We look forward to seeing you again, Kind Regards Josie Marketing Manager

"1 night stay"

3
27/01/2016

We arrived on a very wet and rainy day and we're checked in swiftly. Our room was okay a little dated but fine. We had paid for an evening meal included which was a small portion of the menu my wife didn't fancy anything on the "available" food but the waitress arranged for her to have something else this wasn't mentioned in any way when we booked the room and tbh wasn't worth the extra payment. Breakfast was quite good. Overall just okay for the price we paid.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am sorry to here in your feedback that your stay was not 100% enjoyable. We do really appreciated the feedback that you have given as it allows us to improve and provide a more superior experience, We have very recently updated our evening menu and have some new exciting dishes available. We hope that you will come to stay with us again to enjoy a more superior experience, Regards Josie Marketing Manager

"Quiet but romantic. "

4
22/01/2016

We came here mid week so the hotel was really quiet, especially in the restaurant, but it was nice that we had the pool and jacuzzi area mainly to ourselves. The room was lovely and nicely decorated. We really enjoyed our stay!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Guest, Thank you for taking the time to write us a review in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am pleased to see that you enjoyed your stay and made use of The Dartmouth Spa. This time of year is quieter than the busy summer months! We hope to see you again soon, Josie Marketing Manager

"Groupon deal including Rasul mud treatment & 2 course lunch with prosecco "

4
16/01/2016

We came here to use a groupon deal that had been purchased for us as a gift. We enjoyed the Rasul mud treatment & used the pool, jacuzzi, sauna & steam room. The 2 course lunch was enjoyable although the choices were limited (3 choices for main & 1 choice for dessert). We were seated in the conservatory area overlooking part of the golf course, which was lovely. Overall, we enjoyed our time here.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear guest, Thank you for taking the time to provide us with a review of your experience in The Dartmouth Spa. We are pleased to see you had a good time here and enjoyed the rasul mud experience. We hope to see you again soon, Warm regards Josie Marketing Manager

"From One Extreme 2 Another"

2
12/01/2016

A friend and I purchased the "mud experience for 2 including a 2 course lunch with a glass of prosecco" from Groupon. Well, the Rasul mud treatment was definitely worth the money, we were greeted by a lovely lady who provided us with robes and instructions, and the treatment was just as expected. At 12 we were booked in for our lunch, at which point our so far relaxing day turned into a right flop. We weren't allowed to to eat in the bar area with other guests, even though we were surrounded by empty tables. We was shoved upstairs, on our own, like we were an embarrassment, in a massive cold empty function room. It was silent. Zero atmosphere. And then, it got worse, it turns out the only meat option available to us was a cold chilli chicken wrap. So we're sat there, on our own in the middle of the room, playing music on my iPad propped up on the dinner table, eating a fridge cold chicken wrap that I could have got from the service station on the way there, the sound of empty bottles being thrown into a bottle bank from outside going off every 2 minutes, laughing off what a horrible lunch we were having. Need I go on. After the spa it was all downhill. We won't be returning.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with a review in regards to your day at The Dartmouth Spa. I am pleased to see that you had a good experience using our mud rasul, it has become very popular! With regards to your spa lunch, I am sorry that you were not satisfied with the meal options, we do try to provide a variety of healthy options for our spa guests and I will be sure to pass on your feedback to our F&B Manager. As we have a mixed variety of guests who visit the hotel, during busy times we allow our spa guests to enjoy their lunch in the function room on the second floor. As our spa guests are usually in robes after their spa experience we like to offer this facility as apposed to our Bar & Bistro facilities as these can sometimes fill up with golfers and other hotel guests. I am sure that our spa team would have been happy to move you down to the Bar & Bistro if you would have preferred to sit downstairs. I will be sure to pass on the feedback you have provided in regards to your stay. Thank you again for providing us with this feedback, your feedback with help us to to provide a superior experience to our future guests. Kind Regards Josie Marketing Manager

"Birthday Break!"

5
10/01/2016

Had a wonderful stay here. Friendly staff. Lovely location. Good price for the stay and the food in the on site restaraunt. Couldnt fault it. Would recommend this hotel to anyone after a quiet and relaxing stay. 10/10

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear valued guest, Thank you for providing us with your review, we are pleased to see that you had a lovely stay here for your birthday. We hope to see you again soon. Josie Marketing Manager

"New Year break"

4
07/01/2016

Dartmouth is a lively town over the New Year, with a warm welcome for visitors and the Best Western Hotel is a great base at which to stay. We enjoyed the facilities of the hotel, including the spa, sauna and steam room while enjoying the nearby shops and pubs for a few days over New Year. The rooms in particular offer more space than many competitors, the wifi was free and quick, and the staff were warm and helpful. While I couldn't extol the dinner menu, why worry when Dartmouth has excellent restaurants , for example Taylor's. Also, it ihas the feel more of a golf club than a hotel - this has benefits with meals and drinks being readily available - but perhaps an area with comfortable seating would enhance the facility for hotel guests. For the golfer, the course on which the hotel is built is a fair, challenging test but on this occasion,mplay simply wasn't possible in the foul weather ! If you are visiting this area, this is a great place to stay at reasonable rates.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear guest, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. It was great to hear that you had an enjoyable stay at the hotel, as you noted we are in a great location when it comes to visiting the local tourism including the shops, pubs, restaurants and beaches. We love to know that our guests not only make the most of the local tourism, but also the facilities within the hotel and it was great to see you made good use of The Dartmouth Spa. Thank you again for your feedback, I hope that you will stay with us again, Kind regards, Josie Marketing Manager

"WONDERFUL NEW YEAR BALL!"

5
05/01/2016

The New Years Eve Ball at the DGCC was wonderful! We had a great time dancing the night away... however it was the firework display just after midnight that was the icing on the cake! Amazing! Loved it! We are local so will be booking again next year - not to be missed! Thank you for a great night.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear valued guest, Thank you very much for our review, we are really pleased to see that you had a great New Year with us! We hope that you will be joining us again for 2017! Kind Regards, Josie Marketing Manager

"New Year at DGCC"

5
01/01/2016

8 of us spent New Year at DGCC last night. Brilliant evening gala but weather stopped the golf despite every best effort of the staff. Will come back, maybe for next Gala New Year, food amazing, great band and fireworks - well done all at Dartmouth

"2 night stay DBB"

4
01/01/2016

We wanted a short break near the coast and chose this hotel, the room was above basic and easy to get to from car park at rear. We both enjoyed the breakfast and evening meals which were above the standard expected. The staff were very polite, helpful and engaged in conversation. The bar area can get busy as it is also used by groups of golfers as there is no separate club house. We didn't use spa facilities but did look around and these were to a high spec. We loved Dartmouth which is a good 4 miles from hotel, however be prepared for the narrow winding roads which lead to the coastline beaches through picturesque villages.

"Great cottages, amazing golf and beautiful spa treatments"

5
31/12/2015

We stayed for 4 nights after Christmas with family. We had a cottage each and they had everything we needed for cooking and relaxing. The boys played golf and the girls had treatments and went shopping in Dartmouth. The kids went swimming every day and also played tennis so by bedtime they were finished! The staff are so friendly and we recognise many of them from our trips over the years which is really nice. The spa treatments are amazing. We had Nicole and she was really very good. Having this is a really good addition to the club and we saw lots of people enjoying it. If you are looking to stay in Dartmouth we would definitely recommend it.

"A Pleasant Stay"

4
30/12/2015

One night overnight over Christmas holidays on the way to Cornwall. Clean, pleasant rooms somewhat reminiscent of Travel Inn format rather than something more luxurious. Food was a little ordinary but it met the needs for both dinner and breakfast.

"great stay"

4
22/12/2015

fantastic, fantastic, fantastic location, great hotel, great staff, excellent price, food very good quality, outstanding breakfast...I deffo would recommend this hotel especially if your a keen golfer, the course is a championship course, a hidden gem! Enjoy Simon, Bolton

"Dartmouth Golf and Country Club"

5
16/12/2015

A fabulous hotel in a beautiful location. Excellent facilities - pool, spa, jacuzzi, gym, steam room and sauna. Wonderful breakfasts. Staff very friendly and nothing was too much trouble. Excellent value for money. Will be back very soon I hope.

"Restaurant review"

3
14/12/2015

The food was very average. Not imaginatively cooked. As another reviewer has said, only One Vegetarian option which was Thai curry and I wouldn't have trusted the kitchen to get that right. Plaice was well cooked but too much pepper, new potatoes overcooked. 'Seasonal vegetables' turned out to be a salad. Our waiter not well trained.

"Romantic Weekend away"

5
05/12/2015

Despite a blowy, rainy winter weekend we loved our stay. All the facilities were first-rate, the staff friendly and professional and the food and service brilliant. A few minor issues were sorted out immediately and professionally. The only minor drawback I would mention was the occasional noisy group of celebrating golfers and hen-night revellers - but hey - I guess they were enjoying the Hotel too (just a little too boisterously for my taste.)

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kevin, Thank you for taking the time provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. We are pleased that you had an enjoyable stay, I apologise for the noise of bigger groups. As you may already understand, we do get a variety of guests coming to the hotel for different occasions, I am pleased to see this did not add too much inconvenience to your stay with us. We hope that you will come to visit us again, perhaps in the sunny months so you can get the chance to explore the local beaches. Kind regards, Josie Marketing Manager

"Luxerious Hotel"

4
02/12/2015

This was a lovely luxurious Best Western hotel. It was pricey but we got what we paid for. The food in the restaurant was amazing- but could have done with more than x1 vegetarian option. All staff were friendly and approachable. The spa facilities- pool, hot tub and sauna were very clean and relaxing atmosphere. Lovely weekend break- just a shame about the weather!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Grace, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. It was great to hear you had a good stay with us, and that you made use of The Dartmouth Spa facilities. I will pass on your comments in regards to vegetarian options within the menu and the kind staff within the hotel. We hope to be seeing you again soon, Kind Regards, Josie Marketing Manager

"Spa facilities were immaculate."

4
28/11/2015

We stayed for 2 nights... Our room was very clean, as were all the facilities. We used the spa and had a full stone body massage- which was extremely relaxing! The breakfast included many sumptuous foods such as strawberries, pineapple, melon and cooked breakfasts. Could hardly fault this hotel, although we would both say that the decor in our room needed updating... We could definitely tell that the spa had been recently refurbished.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am pleased to see that you had an enjoyable stay with us, and got the chance to use our lovely spa, it has been newly renovated last year. We are always looking to update the hotel where possible and will take on your feedback to help us to improve for our future guests. We hope that you will come to stay with us again, Kind Regards Josie Marketing Manager

"Worst choice of my life to stay here!"

1
23/11/2015

I booked a weekend break for me and my wife for our anniversary. I wish I hadn't. Our room was small and dark. We had an evening meal the first night. We weren't close to the kitchens but our meal was constantly interrupted by the sound of someone shouting and swearing from the kitchen. Absolutely disgusting behaviour and language! The food we were served was cold and bland. We explained to the waitress who took it back (accompanied by more profanities from the kitchen, including some choice names I'm sure were directed at us for wanting better food). When the food returned it was not much better. We did not go back to the restaurant for any more meals, even the included breakfasts. I had booked a treatment for my wife. She was greeted by a very rude member of staff who said her treatment wasn't booked in and that we must have the date wrong! This was not the relaxing or romantic weekend we had hoped for, and quite frankly the behaviour of the staff is disgraceful!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Brian, On behalf our the entire team here at BEST WESTERN The Dartmouth Hotel Golf and Spa I would like to apologise for not meeting your expectations during your stay with us. I am sorry to hear that you did not have an enjoyable experience during your stay with us, I will be sure to pass on your feedback to our management team. If you have any additional information please do not hesitate to contact me directly at [email protected] Thank you for taking the time to provide this feedback, we are always looking to improve to give our future guests a superior experience. Warmest Regards, Josie Marketing Manager

"8 out of 10!"

4
21/11/2015

Situated in a superb location, this is an ideal base to enjoy South Devon. This is a Golf Club hotel offering a relaxed, informal atmosphere, so I do not recommend taking your 'glad rags' and dressing for dinner. That is not a criticism, just an observation. The bedding, bedroom and en suite were spotlessly clean and fully functional. Everything worked! The bedroom overlooked the golf course and the view was beautiful. All staff were friendly, helpful and efficient, and the food was excellent, especially the breakfasts! The hotel facilities are designed as 'open plan', including the bar, restaurant and lounge area, the dining area being dissected by the passageway from the entrance/reception to the bedrooms. This detracts from the ambience preferred for an evening meal, and meant that people were walking through the dining area when we were eating. The only real negative comment from me is the arrangements for the spa and leisure facility. This is open to the public, including swimming lessons for young children. Access to the spa is restricted between 10am and noon, and 3pm to 6pm, when freedom from children from outside could not be guaranteed. These are the times when, due to the wet weather, we would have liked to relax and enjoy the spa facilities, especially the pool, but we felt outside visitors were given priority over us Also some parents allowed (and were allowed by hotel management) to run around the restaurant, after visiting the spa, while people were eating their evening meal. We will return to the hotel in the future, but will be mindful of this negative aspect, so it will not spoil our stay. Overall it was value for money!

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Bob, Thank you for taking the time to provide feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. Thank you for the lovely comments you have provide, I will be sure to pass this onto our management team. With regards to children with The Dartmouth Spa, I apologise that this may have been an inconvenience to you, we do specify set times for children within the spa facilities to ensure we offer adult only times within the wet facilities. We are pleased to hear you will be visiting again and look forward to seeing you soon, Josie Marketing Manager

"Not impressed with package deal"

2
19/11/2015

My friend (bride to be) booked a package deal for us to use the pool and have a treatment she also paid extra for a pedicure. The pool, jacuzzi and sauna itself was great. However, my massage was okay but the therapist kept checking her phone which I thought was rude. My friend said hers was good. We had a two course lunch with this deal which was absolutely awful, I had seafood whilst my friend had meat. She couldn't touch her wrap as it was full of mayonnaise and lacking meat, she was not told what was actually in the wrap, she had chicken nuggets with this which were dry and tasteless. I had a tuna and cucumber wrap which also looked like it fell in the pot of mayonnaise, I had haddock goujons which were hard and dry. Then our dessert.....well a shop bought meringue with yesterday's cream and mouldy fruit on top, definitely made the day before. Could not believe it at that point we left as shocked by what we received, will not be going back.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Lauren, On behalf of our entire team here at BEST WESTERN The Dartmouth Hotel Golf and Spa we would like to apologise for not meeting your expectations. I am sorry to hear that you did not enjoy your experience at the hotel, I will be sure to pass on the feedback in regards to the Bar & Bistro and The Dartmouth Spa treatment. Thank you for taking the time to provide this feedback, Warmest Regards Josie Marketing Manager

"Great Welcome Superb Customer Care"

5
15/11/2015

Recently stayed with my sister and brother in law and have to say the Customer Care was perfect and we were made to feel like we were in a home away from home. Well done to all the staff and thank you.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Paul, Thank you for your lovely feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I will be sure to pass on your kind feedback in regards to the team, We hope to see you again soon, Josie Marketing Manager

"Enjoyable leisure break"

4
11/11/2015

Stayed few days November 2015 enjoyed a birthday break for my husband. Staff very friendly and helpful. Charlie was a great member of the team who made my husbands birthday dinner extra special adding balloons and table decorations a nice touch thank you. Room nice size with bay window overlooking putting green. Good views fromRestaurant, Food very tasty and reasonably priced. We are not golfers but it looked a good course if you wished to indulge. We did experience the Spa which we both enjoyed. Small pool, but nice jacuzzi, steam room and sauna. We both had treatments which we found excellent. It took 13 mins to get into Dartmouth centre which was certainly great this time of year for car parking. We also visited Brixham and Torquay which we used the ferry. If you visit Brixham do try Rock Fish Restaurant if you love fish. We would certainly stay at the Dartmouth again

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jules, Thank you for taking the time to provide feedback in regards to your stay with us. It is great to see that you came for a birthday celebration and made the most of all of our facilities. I will be sure to pass on your kind feedback in regards to our Bar and Bistro staff. We hope to see you again soon, Josie Marketing Manager

"Great location but Spa staff disinterested"

2
10/11/2015

Spa staff didn't appear interested, didn't show us around, explain, even stayed noisily changing refreshment cart in relaxation room after we asked her to leave! I was disappointed, the place looks great but not a warm welcome.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear valued guest, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am sorry to hear that you did not have an enjoyable experience here with us, on behalf of our entire team I would like to apologise for not meeting your expectations. I will be sure to pass on your feedback to our management team. Thank you again for your feedback, Kind Regards Josie Marketing Manager

"Golf trip"

4
09/11/2015

Golf course was a bit wet, to be expected in November and on there's quite a trek between some holes. Pro's and con's - if you take a buggy you have to keep to the paths. Hotel it self is fine, booked a single room and have a big double bed. Staff are very friendly. Dinner menu had a good choice and food was fine with staff eager to know everything was alright. Very impressed with breakfast, good choice again and it wasn't a buffet. Only problem was very poor mobile phone signal but wifi availabe.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Joxer, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am sorry to hear that the course was a bit wet, as you mentioned being November, we tend to get a fair bit of rainfall. I am glad to hear you had a good stay and enjoyed the hearty breakfast! We hope to see you again soon, Kind Regards, Josie Marketing Manager

"Spa Day"

5
07/11/2015

Went for the tranquility spa day with my daughter. It was a fantastic venue, the staff were wonderful, the facilities were amazing and an excellent lunch. Everything was clearly explained to us. Very relaxing we will definitely be back.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Carolyn, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. It is lovely to see you have had a great experience with your daughter on the tranquility day at The Dartmouth Spa. We hope to see you again, Kind Regards, Josie Marketing Manager

"Great value. Wonderful spa treatments."

4
06/11/2015

Husband and I wanted a couple of nights away and found this hotel on spabreaks.com - 2 nights B&B, 3 course meal on one night and 2 30 minute massages (or facials) each all for £210 (£105 per person) - a good deal! We were given room 206, a decent size room with large bed. The bathroom was a bit tired but clean enough. Nice freebie toilettries and thick white towels. The bed was made strangely as it had a thick duvet under the sheet and I can only assume this is to cover either a lumpy or old mattress (I didnt investigate though). Our 3 course meal was pretty good. The food was tasty, portion size spot on and service was quick and friendly but the conservatory was a bit chilly and the chairs not particularly comfortable. Our first massage was ok but was too short as only 20 mins long so I upgraded us to full treatments on our second day, me to a facial and hubby to full body massage. The upgrade cost an additional £15 each which I considered reasonable. Hubby said his hour long massage was "perfect" & my facial was the best Ive ever had. Spa staff are friendly and professional with no hard sell of the gorgeous but expensive Elemis products. The breakfasts are very good although the porridge I had on our first morning was not sweetened, it was solid and could be cut with a knife. It would have been nice to be asked if I wanted all milk, all water or half and half (my preference). The cereal, fruit, juice were all very nice (raspberries and strawberries too, yum!). Cofffee was hot and strong. The cooked breakfasts were good quality and tasty. Why are hotel toasters so rubbish? This one produced untoasted toast (first pass through the machine) but set the fire alarm off when a man put his "untoast" in for another pass! The hotel could do with a bit of a revamp, some areas are dated and tired looking. There was a leak on the stairs and the carpet was sodden. But its quiet and comfortable and not snobby/sniffy like some golf hotels. So, to sum up, we had a nice stay and may well come back (Im going to try and persuade my girlfriends to join me for a couple of days pampering and relaxing) but only if I can get a similar good deal.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. I am glad to read that you have had an enjoyable stay here with us and made the most of our lovely spa facilities and treatments. I will be sure to pass on your kind feedback to our team and I hope to see you again at the hotel with your friends for a spa break. Kind regards, Josie Marketing Manager

"Very good value."

4
04/11/2015

Stayed at this hotel 31st Oct to 2nd Nov 2015. Booked a family room that was a good size, modern and clean. The hotel overall was much better than expected. Very modern and new. Included access to swimming pool between 3 & 6pm which my 6 year old enjoyed very much. We ate here both evenings. The food was very good and at a good price, likewise the breakfast. The staff were friendly and provided a good service. The hotel is well placed for visiting Dartmouth and surrounding areas. I really cannot fault this hotel. We had a pleasant stay and would use this hotel again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Anthony, Thank you for taking the time to provide feedback during your stay with us at BEST WESTERN The Dartmouth Hotel Golf and Spa. It was great to hear that you had an enjoyable stay with your family and made the most of our facilities including The Dartmouth Spa and The Bar and Bistro. We are positioned in a great location not far from Dartmouth town. We hope that you will come to visit again, Kind Regards, Josie Marketing Manager

"Spa day with lunch and Rahul treatment"

3
04/11/2015

We were really looking forward to our day of relaxation but felt disappointed when greeted by an uptight unhelpful receptionist at the spa when I couldn't access the voucher code on my mobile. I was told I would have to pay again and she just repeated we couldn't use the spa without the 4 digit PIN number. I appreciate the voucher is needed but had proof of payment on my email and she was expecting us as we had booked several weeks earlier, not very professional. Fortunately I managed to access the voucher code so was then asked to complete a questionnaire, interestingly enough one question asked how stressed I was, stress levels had gone up since arriving! However once "in" we had a lovely time enjoyed the light lunch and Rasul treatment. Customer service could be greatly improved but the facilities were good.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, On behalf of our entire team here at BEST WESTERN The Dartmouth Hotel Golf and Spa I would like to apologise for not meeting your expectations during your visit. I am sorry to hear you had trouble with regards to checking in for your treatment. We do ask that our customers present their voucher codes in order to redeem their discounts. I will be sure to pass on your feedback in regards to our service during this process. I am glad that you enjoyed the Rasul mud experience, I do hope that you will come back to visit again in the future, Kind Regards, Josie Marketing Manager

"Spa treatment with lunch"

2
03/11/2015

The treatment and relaxation rooms were cool. During the massage I was cold . I told the therapist and she tucked the sheet under my feet!! My mom had her treatment next and when I told the receptionist and therapist how cold I had been and as I was worried for my mom, they shrugged their shoulders and suggested she removed her wet swimming costume. The only reason my husband next didn't complain was because he had been in the gym and was still hot. The relaxation room was very cool which didn't encourage sitting and relaxing. In the past we have visited and enjoyed the spa. Not this time. The girls seemed unwilling or unable to provide a solution to our issues. Not a pleasant visit

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Susie, On behalf of our entire team here at BEST WESTERN The Dartmouth Hotel Golf and Spa I would like to apologise for not meeting your expectations during your visit. It is important for us to maintain a room temperature that is suitable for our guests when having a treatment. We do not air condition the rooms to help to ensure they are not too cold from the transition from the wet facilities. I apologise that during your treatment you were too cold, I will be sure to pass this feedback onto our management team. I do hope that this will not discourage you from coming to visit us again, Warm Regards, Josie Marketing Manager

"Dartmouth is a Gem"

4
01/11/2015

Stayed at this hotel for four days over half Term. Room was clean and comfortable, staff friendly and helpful. Evening Bistro Food was good as was the breakfast . Picturesque course, nice little pool and spa area (although changing rooms only had 2 benches to change). all in all a wonderful stay

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Richard, Thank you for providing us with feedback about your stay at BEST WESTERN The Dartmouth Hotel Golf and Spa. It was great to hear that you had an enjoyable stay here at the hotel and made the most of our lovely Spa facilities! We hope to see you again, Kind Regards, Josie Marketing Manager

"Very nice room"

3
21/10/2015

We stayed for 2 nights in October. Room was a good size with a nice big, comfortable bed. All very clean and seemingly recently decorated. We didn't eat here but had a drink in the bar, which IS in need of an upgrade otherwise a good stay.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Mollie, Thank you for taking the time to provide feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. We really appreciate your feedback as it allows us to improve for future guests. I am really pleased to see you had an enjoyable time here with us. We recommend dining next time in our Bar and Bistro as we have some amazing dishes made with locally sourced ingredients. Kind Regards Josie Marketing Manager

"Golf break for birthday"

4
18/10/2015

Really nice room overlooking putting green and part of courses..lovely golf courses especially championship course. Course and greens very well maintained.Food in restaurant was very nice. Well cooked and nicely presented. All in all a great birthday treat.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Liz, Thank you for taking the time to provide feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. We really appreciate your feedback as it allows us to improve for future guests. It is great to hear you have had an enjoyable stay for your birthday at the hotel and made use of our excellent golf course. We do hope to see you again for another celebration. Kind Regards, Josie Marketing Manager

"wonderful weekend"

5
13/10/2015

We took up an offer with friends, men golf, ladies beauty and spa and one evening meal included in the price.The staff were excellent in every area and the beauty treatments excelled. Also the golf course was very good along with the shop. We all enjoyed the food very much from breakfast, lunch and dinner, thank you chef. A beautiful area and we will return.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Bonyrita, What a fantastic review, thank you for taking the time to provide feedback in regards to your stay at BEST WESTERN The Dartmouth Hotel Golf and Spa. We do hope that you will come to visit us again, Kind Regards, Josie Marketing Manager

"Not good but not bad either, mixed feelings."

3
12/10/2015

I stayed here with my wife as a surprise present for my 30th, booked a room, spa treatment, 3 course meal and breakfast. Check in was interesting as reception is located the complete opposite end of the hotel car park for guests so we had fun finding it, but receptionist was lovely and helpful. Our room was big but for some reason the windows had been left open so we walked into a freezer! Left the heating on and went for lunch, as it was a Sunday carvery was on which was delicious but at £26 pound for 2 carveries and 2 cokes I was a bit shocked at the price. Later that day we made use of the pool, sauna and steam rooms which were lovely, but the highlight was the spa treatments could not fault the staff from start to finish a credit to your hotel. We had our evening meal which was a lovely setting overlooking the golf course, but unfortunately the food was quite poor except the soup starter, the chicken was almost rubbery and dessert I was picking large nuts out of a chocolate brownie.... Never have I eaten a brownie in that manner but maybe it is just my experience. That evening we were tucked up in bed and the fire alarm went off we evacuated outside only to be told by a "live in" member of staff that we may need to expect more alarms as it had already gone off multiple times that day, luckily this was the only incident during our stay. Breakfast was good we ate continental and I loved the options on offer, waitress very helpful and friendly. To sum up staff in hotel and spa are great, could not fault them. Hit and miss food, rooms are fairly average, I'm on the fence as to how to rate this place so I have gone in the middle.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. We really appreciate your feedback as it allows us to improve for future guests. I am really pleased to see you had an enjoyable time down in The Dartmouth Spa and that our staff throughout the hotel provided you with an enjoyable experience. I am sorry to hear you found aspects of the hotel not as satisfactory, we are always looking to improve and I will be sure to pass on this feedback to our board of managers. I do hope that you will come to visit us again and enjoy a more superior experience. Kind Regards, Josie Marketing Manager

"Golf trip"

4
12/10/2015

Nice hotel with everything you need. Course in great condition as it always is, thank you. Based on other trips we do our group found the bar menu, beer (£4.20 pint) and golf buggies expensive in comparison to other equal locations.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Andy, Thank you for taking the time to provide feedback during your golfing trip. We will be taking your feedback on board. Providing our customers with the right price point is really important to us, we do carry out competitor analysis to find this out and combined with customer feedback like yours, we can work towards offering great value for money. We hope you will come and visit again soon. Kind regards, Josie Marketing Manager

"Spa Treatment & Lunch"

5
12/10/2015

My partner & I visited for a Rasul treatment and lunch whilst on holiday in Devon. All the staff we encountered were very friendly and welcoming. The treatment was very good and was fully explained to us so we knew what to expect. The changing rooms were equipped with everything I needed. Lunch in the restaurant was tasty and the menu was varied. We had an excellent view of the golf course. I would recommend and would visit again if ever in Devon.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Benita, Thank you for taking the time to provide feedback in regards to your stay here at the hotel, We really value your feedback as it allows us to constantly improve to provide a superior experience for our guests. It was really lovely to see you have enjoyed your stay with us, the rasul mud experience is a great product that we have in The Dartmouth Spa, especially for couples. We hope to see you again soon, Josie Marketing Manager

"An excellent stay"

4
11/10/2015

What a beautiful location in a lovely part of Devon. Although not golfers we did appreciate the fine golf course that wrapped itself around the hotel. The views of the course from our room were excellent. The Pool, Gym and Spa are first class and we enjoyed spending some time there. We dined at the restaurant and can say that the food is very good and priced about right, considering the location etc. We'll be back to this lovely part of Devon again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear valued guest, Thank you for taking the time to provide feedback, I am pleased to hear you had a great stay here at the hotel and made good use of our newly renovated Spa. We agree, the views from the bedrooms are very nice as we are surrounded by countryside. We hope to see you again soon, Kind regards, Josie Marketing Manager

"Keeps getting better"

5
09/10/2015

Took my mum hear over the weekend,as have visited with my partner before. Spa facilities clean ,spa treatments amazing and lovely staff in all of the spa. We had the lazy sun spa day and it included treatments and afternoon tea. Works out very good value for money,best in area.thank u again.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Tina, Thank you for providing us with your feedback from your stay here at BEST WESTERN The Dartmouth Hotel golf and Spa. It is great to hear that you had a good experience in The Dartmouth Spa, we have lots of other fun spa days on our website, we also have the mud rasul which is great fun. We hope to see you again soon, Josie Marketing Manager

"One bad apple"

2
08/10/2015

A nice spa, treatment and afternoon tea, all at a good price. The whole experience was ruined by a sour spa manager with dreadful customer service. After 3 emails, 2 phone calls giving feedback and a month of waiting a very poor response. I will never go back.

"Outstanding Hotel in every way"

5
08/10/2015

An excellent stay for my 40th birthday treat and a treat it was. The staff were friendly, helpful and welcoming. Food was amazing we actually choose to eat here every night we stayed it was that good. The Valley Suite was lovely and the spa facilities were a great way to relax and unwind. The Dartmouth gave me and my partner a fully relaxed great mini break. Thank you.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Hi Lisa Jane, Thank you for your feedback, it was great to see you that you had a great stay here for your 40th birthday! We are pleased to hear you enjoyed the Valley Suite, its a great room for special occasions. Thank you again for providing us with the feedback, We hope you come to stay with us again soon Josie Marketing Manager

"Team End of Season trip"

4
07/10/2015

Went with a large party of golfers. First impressions of hotel were good as receptionist was friendly and helpful. Bar area service for lunch was pretty slow, but quality of food that appeared both at lunch and dinner was much much higher than expected. Breakfast was also good too. Some dinner items carried price supplements which were hard to fathom. Room was clean tidy and comfortable. Golf course was in very good condition. It is a little nutty as it crosses some fairly extreme gradients. But great views and some holes individually are excellent. ... Everyone enjoyed it but wouldn't want to play it every week! Older folks took buggies and were glad they did. Overall we were well looked after...course condition very good, worth the drive down.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Shot2, Thank you for providing us with feedback in regards to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. It is lovely to read that you have had an enjoyable stay with us and found the golf courses challenging. I will be sure to pass on your kind messages in regards to our team. We hope to see you again soon, Kind Regards, Josie Marketing Manager

"Comfortable"

4
04/10/2015

Stayed here on business for a couple of nights and it was comfortable enough. Room was clean and a good size desk etc for work. Adequate wifi, which was free to use. On one night there was quite a rowdy all male group in the bar who were a little noisy. Food was fine, with breakfast available from 7am (although nothing cooked until 7.30am). Friendly staff and nice grounds (if golf courses are your thing!!)

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Kernowcouple, Thank you for providing us with feedback in regards to your stay here at the hotel, By providing us with this feedback we are then able to review this and work towards creating better experience for future guests. I am sorry to hear that there was a noisy group on one of your nights stay with us, I hope this will not deter you from coming to stay again with us. Kind regards, Josie Marketing Manager

"Great Golf / Warm Welcome"

4
30/09/2015

Two lovely golf courses, 18 hole championship, every hole is different and a pleasure to play, 9 hole is also a pleasure to play. At the hotel you will receive a nice warm welcome, comfortable rooms and good quality locally sourced food. Close to Dartmouth and its attractions- if visiting in main season, suggest parking at Park and Ride. Suggest Cherub Public House for a nice meal in an historic environment.

DGCC, Manager at BEST WESTERN The Dartmouth Hotel Golf & Spa, responded to this review
Dear Jackie, Thank you for taking the time to provide feedback in regard to your stay here at BEST WESTERN The Dartmouth Hotel Golf and Spa. It was great to read your lovely review, and I am glad to see you have had a great stay here with us and enjoyed the golf courses. I will be sure to pass on your kind comments in regards to our staff. We do hope to see you again soon, Kind Regards, Josie Marketing Manager